label,text,clean_text,emotions,mistral_prompt,mistral_response
1,"Although I also REALLY enjoy Mi Familia (just down the road, literally), I really hope BOTH restaurants succeed. This Roberto's have a drive thru and is open 24hrs which is always nice when looking for something at any hour.\n\nService here was good, food was yummy as always!\nRestaurant was clean inside and out (always a big deal for me, after all-they ARE preparing our food) \n\nThe only reason it is 3 stars and not 4 is their phone service: i've called 3 different times now (we've been eating out a lot lately) and one time the phone was answered in Spanish, so I hung up. The next time was ok and the last (3rd) time was 'Hello?'-phone skills are every bit as important as anything else. If you're rude to me (as they were) then i'm going to go somewhere else (as i said, Mi Familia is just down the road). Please, Thank You, You're Welcome: theseshould be standard on every phone call. \n\nDon't act like i'm inconveniencing you when ordering...\n\nUpdate (down grade from 3 stars): I went to pickup my order (\""Ready in 10 minutes\"", then she hung up) 15 minutes later and it wasn't even started. Today my neighbor and I both have food poisoning-stay away from the chicken AND do yourself a favor- go down the road to Mi Familia. Nicer people, family owned, and quality food.","although i also really enjoy mi familia just down the road, literally , i really hope both restaurants succeed. this roberto's have a drive thru and is open 24hrs which is always nice when looking for something at any hour. n nservice here was good, food was yummy as always! nrestaurant was clean inside and out always a big deal for me, after all they are preparing our food n nthe only reason it is 3 stars and not 4 is their phone service i've called 3 different times now we've been eating out a lot lately and one time the phone was answered in spanish, so i hung up. the next time was ok and the last 3rd time was 'hello?' phone skills are every bit as important as anything else. if you're rude to me as they were then i'm going to go somewhere else as i said, mi familia is just down the road . please, thank you, you're welcome theseshould be standard on every phone call. n ndon't act like i'm inconveniencing you when ordering... n nupdate down grade from 3 stars i went to pickup my order ready in 10 minutes , then she hung up 15 minutes later and it wasn't even started. today my neighbor and i both have food poisoning stay away from the chicken and do yourself a favor go down the road to mi familia. nicer people, family owned, and quality food.","joy, admiration, optimism","[INST] A customer left us a 1-star review: 'although i also really enjoy mi familia just down the road, literally , i really hope both restaurants succeed. this roberto's have a drive thru and is open 24hrs which is always nice when looking for something at any hour. n nservice here was good, food was yummy as always! nrestaurant was clean inside and out always a big deal for me, after all they are preparing our food n nthe only reason it is 3 stars and not 4 is their phone service i've called 3 different times now we've been eating out a lot lately and one time the phone was answered in spanish, so i hung up. the next time was ok and the last 3rd time was 'hello?' phone skills are every bit as important as anything else. if you're rude to me as they were then i'm going to go somewhere else as i said, mi familia is just down the road . please, thank you, you're welcome theseshould be standard on every phone call. n ndon't act like i'm inconveniencing you when ordering... n nupdate down grade from 3 stars i went to pickup my order ready in 10 minutes , then she hung up 15 minutes later and it wasn't even started. today my neighbor and i both have food poisoning stay away from the chicken and do yourself a favor go down the road to mi familia. nicer people, family owned, and quality food.' The customer feels joy, admiration, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'although i also really enjoy mi familia just down the road, literally , i really hope both restaurants succeed. this roberto's have a drive thru and is open 24hrs which is always nice when looking for something at any hour. n nservice here was good, food was yummy as always! nrestaurant was clean inside and out always a big deal for me, after all they are preparing our food n nthe only reason it is 3 stars and not 4 is their phone service i've called 3 different times now we've been eating out a lot lately and one time the phone was answered in spanish, so i hung up. the next time was ok and the last 3rd time was 'hello?' phone skills are every bit as important as anything else. if you're rude to me as they were then i'm going to go somewhere else as i said, mi familia is just down the road . please, thank you, you're welcome theseshould be standard on every phone call. n ndon't act like i'm inconveniencing you when ordering... n nupdate down grade from 3 stars i went to pickup my order ready in 10 minutes , then she hung up 15 minutes later and it wasn't even started. today my neighbor and i both have food poisoning stay away from the chicken and do yourself a favor go down the road to mi familia. nicer people, family owned, and quality food.' The customer feels joy, admiration, optimism. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Phone etiquette: Train staff to answer calls professionally, with a friendly and courteous tone. Standard phrases such as ""please,"" ""thank you,"" and ""you're welcome"" should be used consistently.

2. Multilingual support: Ensure that staff can communicate effectively with customers who speak languages other than English. Providing clear instructions on how to switch languages or offering bilingual staff can help improve the customer experience.

3. Order accuracy and timeliness: Improve the efficiency of the order process to ensure that orders are prepared and ready for pickup as promised."
1,"So in all fairness, the course was actually very nice, but the rating is for the staff at the course.  I was playing with several friends who were new to golf, hence a par 3 executive course.  We were a slow going group, but we offered several times to let the twosome behind us play through.  They said they were fine to play behind us and were entertained by us.  All was good, and the course was nice for a par 3.  But the course marshall was an idiot.  On the 17th hole (read that again....the 17th hole), he rides up in his cart, actually picks up one of our balls in play from our tee shots, and rides up to our group and says we need to observe rate of play.  I told him it's the 17th hole, we've already teed off, so really, not a lot we can do at that point.  He was a jerk and gave us attitude.  If he had actually done his job he would have talked to us about the 5th hole. What a jerk.","so in all fairness, the course was actually very nice, but the rating is for the staff at the course. i was playing with several friends who were new to golf, hence a par 3 executive course. we were a slow going group, but we offered several times to let the twosome behind us play through. they said they were fine to play behind us and were entertained by us. all was good, and the course was nice for a par 3. but the course marshall was an idiot. on the 17th hole read that again....the 17th hole , he rides up in his cart, actually picks up one of our balls in play from our tee shots, and rides up to our group and says we need to observe rate of play. i told him it's the 17th hole, we've already teed off, so really, not a lot we can do at that point. he was a jerk and gave us attitude. if he had actually done his job he would have talked to us about the 5th hole. what a jerk.","annoyance, neutral, disappointment","[INST] A customer left us a 1-star review: 'so in all fairness, the course was actually very nice, but the rating is for the staff at the course. i was playing with several friends who were new to golf, hence a par 3 executive course. we were a slow going group, but we offered several times to let the twosome behind us play through. they said they were fine to play behind us and were entertained by us. all was good, and the course was nice for a par 3. but the course marshall was an idiot. on the 17th hole read that again....the 17th hole , he rides up in his cart, actually picks up one of our balls in play from our tee shots, and rides up to our group and says we need to observe rate of play. i told him it's the 17th hole, we've already teed off, so really, not a lot we can do at that point. he was a jerk and gave us attitude. if he had actually done his job he would have talked to us about the 5th hole. what a jerk.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'so in all fairness, the course was actually very nice, but the rating is for the staff at the course. i was playing with several friends who were new to golf, hence a par 3 executive course. we were a slow going group, but we offered several times to let the twosome behind us play through. they said they were fine to play behind us and were entertained by us. all was good, and the course was nice for a par 3. but the course marshall was an idiot. on the 17th hole read that again....the 17th hole , he rides up in his cart, actually picks up one of our balls in play from our tee shots, and rides up to our group and says we need to observe rate of play. i told him it's the 17th hole, we've already teed off, so really, not a lot we can do at that point. he was a jerk and gave us attitude. if he had actually done his job he would have talked to us about the 5th hole. what a jerk.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps could be taken:

1. Staff Training: Provide training to staff members, particularly course marshalls, on how to communicate effectively with customers, especially when addressing rate of play issues. Emphasize the importance of patience, understanding, and diplomacy.

2. Clear Communication: Implement a system for communicating rate of play issues more effectively. Instead of approaching the group on the 17th hole, the marshall could have communicated with the group earlier about their pace and offered suggestions for improvement."
1,"I tried to go here last night; party of five.  The hostess told us that it would be an hour and 45 minutes before we could be seated, even though there were only a couple of people waiting and there were a few tables inside and all but two tables outside were being used.\n\nNo problem, we went downstairs to RA and had a great meal.","i tried to go here last night party of five. the hostess told us that it would be an hour and 45 minutes before we could be seated, even though there were only a couple of people waiting and there were a few tables inside and all but two tables outside were being used. n nno problem, we went downstairs to ra and had a great meal.","joy, admiration, approval","[INST] A customer left us a 1-star review: 'i tried to go here last night party of five. the hostess told us that it would be an hour and 45 minutes before we could be seated, even though there were only a couple of people waiting and there were a few tables inside and all but two tables outside were being used. n nno problem, we went downstairs to ra and had a great meal.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i tried to go here last night party of five. the hostess told us that it would be an hour and 45 minutes before we could be seated, even though there were only a couple of people waiting and there were a few tables inside and all but two tables outside were being used. n nno problem, we went downstairs to ra and had a great meal.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider implementing the following strategies:

1. Improve seating efficiency: Analyze seating patterns and staffing levels to reduce wait times for parties of five or more.

2. Utilize technology: Implement a digital waitlist system to provide customers with more accurate wait times and reduce perceived wait times.

3. Train staff on customer service: Ensure that staff are well-trained in providing excellent customer service, including communicating wait times effectively and empathetically.

4. Offer incentives: Consider offering incentives, such as a discount or complimentary appetizer, to customers who are willing to wait for a table."
1,"Service was super slow and the food was terribly disappointing.\nThe chicken and shrimp wok-fired dish read well on the menu but was a huge\ndisappointment when it arrived to the table. The chicken was burnt, dry and super salty. The shrimp were over cooked and dry. The vegetables, well, they didn't look like veggies. Overcooked, over seasoned. This place is not worth the effort, keep driving and find some where else to dine.","service was super slow and the food was terribly disappointing. nthe chicken and shrimp wok fired dish read well on the menu but was a huge ndisappointment when it arrived to the table. the chicken was burnt, dry and super salty. the shrimp were over cooked and dry. the vegetables, well, they didn't look like veggies. overcooked, over seasoned. this place is not worth the effort, keep driving and find some where else to dine.","disappointment, disapproval, annoyance","[INST] A customer left us a 1-star review: 'service was super slow and the food was terribly disappointing. nthe chicken and shrimp wok fired dish read well on the menu but was a huge ndisappointment when it arrived to the table. the chicken was burnt, dry and super salty. the shrimp were over cooked and dry. the vegetables, well, they didn't look like veggies. overcooked, over seasoned. this place is not worth the effort, keep driving and find some where else to dine.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'service was super slow and the food was terribly disappointing. nthe chicken and shrimp wok fired dish read well on the menu but was a huge ndisappointment when it arrived to the table. the chicken was burnt, dry and super salty. the shrimp were over cooked and dry. the vegetables, well, they didn't look like veggies. overcooked, over seasoned. this place is not worth the effort, keep driving and find some where else to dine.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's disappointment with the service and food quality.

2. Apologize sincerely: Express regret for the poor experience and assure the customer that we value their feedback and are committed to making things right.

3. Offer a solution: Provide a genuine offer to rectify the situation, such as a complimentary meal or a discount on their next visit.

4. Address the specific issues: Investigate the reasons for the slow service and poor food quality, and take immediate steps to address these issues."
1,"The 8\"" pizzas were fully cooked but the 14\"" and the 18\"" pizzas came with uncooked dough. It was so doughy that someone actually said \""this slice actually held up!\"" when his slice was slightly better. Boneless chicken wings felt slimy and dry at the same time. Actually, all the chicken felt dry. Mac and cheese tasted funny too. I believe the order was supposed to only take about 45 min but it took about 90 min.\n\nThe antipasto salad was decent tho.","the 8 pizzas were fully cooked but the 14 and the 18 pizzas came with uncooked dough. it was so doughy that someone actually said this slice actually held up! when his slice was slightly better. boneless chicken wings felt slimy and dry at the same time. actually, all the chicken felt dry. mac and cheese tasted funny too. i believe the order was supposed to only take about 45 min but it took about 90 min. n nthe antipasto salad was decent tho.","amusement, neutral, joy","[INST] A customer left us a 1-star review: 'the 8 pizzas were fully cooked but the 14 and the 18 pizzas came with uncooked dough. it was so doughy that someone actually said this slice actually held up! when his slice was slightly better. boneless chicken wings felt slimy and dry at the same time. actually, all the chicken felt dry. mac and cheese tasted funny too. i believe the order was supposed to only take about 45 min but it took about 90 min. n nthe antipasto salad was decent tho.' The customer feels amusement, neutral, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the 8 pizzas were fully cooked but the 14 and the 18 pizzas came with uncooked dough. it was so doughy that someone actually said this slice actually held up! when his slice was slightly better. boneless chicken wings felt slimy and dry at the same time. actually, all the chicken felt dry. mac and cheese tasted funny too. i believe the order was supposed to only take about 45 min but it took about 90 min. n nthe antipasto salad was decent tho.' The customer feels amusement, neutral, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality Control: Ensure all pizzas are cooked evenly, with no uncooked dough.
2. Food Preparation: Improve the quality of the boneless chicken wings, ensuring they are neither slimy nor dry.
3. Taste: Address the issue of the mac and cheese tasting unusual. This could involve adjusting recipes or sourcing better ingredients.
4. Timeliness: Reduce the delivery time for orders, aiming to have them ready within the estimated 45 minutes."
1,"After they cancelled my reservation for no reason, embarrassing me in front of my group, I will never stay here again.  \nSad,cause it was my favorite hotel and recommended it highly to all who were coming to Vegas.","after they cancelled my reservation for no reason, embarrassing me in front of my group, i will never stay here again. nsad,cause it was my favorite hotel and recommended it highly to all who were coming to vegas.","embarrassment, disappointment, neutral","[INST] A customer left us a 1-star review: 'after they cancelled my reservation for no reason, embarrassing me in front of my group, i will never stay here again. nsad,cause it was my favorite hotel and recommended it highly to all who were coming to vegas.' The customer feels embarrassment, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'after they cancelled my reservation for no reason, embarrassing me in front of my group, i will never stay here again. nsad,cause it was my favorite hotel and recommended it highly to all who were coming to vegas.' The customer feels embarrassment, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  1. Apologize profusely for the inconvenience and embarrassment caused due to the cancellation of the reservation.

2. Investigate the reason for the cancellation and rectify any internal issues that led to this situation.

3. Offer a sincere and generous compensation, such as a complimentary upgrade, a discount on future stays, or a sincere apology gift.

4. Reach out to the customer personally to address their concerns and offer a solution that demonstrates empathy and understanding.

5. Ensure clear and timely communication with customers regarding any changes or cancellations to avoid similar situations in the future."
1,"Up until Friday, this salon was my favorite. Unfortunately, I will not be back. I asked for the upgraded callous removal which I have successfully received in the past. My female nail tech went so far that I have raw, scabbed toes and heel...only on my right foot. Tom was my favorite tech but he was unavailable, even when I asked for him for my appointment. \n\nNice shop with pleasant staff but one tech ruined it for me.","up until friday, this salon was my favorite. unfortunately, i will not be back. i asked for the upgraded callous removal which i have successfully received in the past. my female nail tech went so far that i have raw, scabbed toes and heel...only on my right foot. tom was my favorite tech but he was unavailable, even when i asked for him for my appointment. n nnice shop with pleasant staff but one tech ruined it for me.","disappointment, sadness, annoyance","[INST] A customer left us a 1-star review: 'up until friday, this salon was my favorite. unfortunately, i will not be back. i asked for the upgraded callous removal which i have successfully received in the past. my female nail tech went so far that i have raw, scabbed toes and heel...only on my right foot. tom was my favorite tech but he was unavailable, even when i asked for him for my appointment. n nnice shop with pleasant staff but one tech ruined it for me.' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'up until friday, this salon was my favorite. unfortunately, i will not be back. i asked for the upgraded callous removal which i have successfully received in the past. my female nail tech went so far that i have raw, scabbed toes and heel...only on my right foot. tom was my favorite tech but he was unavailable, even when i asked for him for my appointment. n nnice shop with pleasant staff but one tech ruined it for me.' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Apologize for the customer's negative experience and express empathy for their discomfort.

2. Offer a complimentary session with the preferred nail technician (Tom, in this case) to address the customer's concerns and ensure a satisfactory experience.

3. Investigate the issue with the female nail technician who performed the callous removal to prevent similar incidents in the future. Provide additional training if necessary.

4. Ensure that the customer's request for a specific technician is prioritized and communicated to the team to avoid scheduling errors."
1,I called this store because I wanted to open a new line I talked to some rude jerk called noel or something who refused to hold my phone for husband so I added my husband as an account manager because I'm working 12 hr shifts I can't go instead of being an easy process my husband was confronted with these Idiots saying it was fraud mind you this man then starts talking over me I told him this is so rude you are supposed to listen to the customer so I asked for the managers name and asked for him to take my # down and call me when I'm off work 7 pm I also had my husband take a note and neither have called me back these people are extremely unprofessional and know nothing on how to treat a customer. I am now Seriously considering ending my almost 10 year relationship with them and going elsewhere and taking all my family members about 20 people 2-8 lines each. To go to another carrier. These people need to learn manners by the way this noel guy hung up on me and no1 will call I guess,i called this store because i wanted to open a new line i talked to some rude jerk called noel or something who refused to hold my phone for husband so i added my husband as an account manager because i'm working 12 hr shifts i can't go instead of being an easy process my husband was confronted with these idiots saying it was fraud mind you this man then starts talking over me i told him this is so rude you are supposed to listen to the customer so i asked for the managers name and asked for him to take my down and call me when i'm off work 7 pm i also had my husband take a note and neither have called me back these people are extremely unprofessional and know nothing on how to treat a customer. i am now seriously considering ending my almost 10 year relationship with them and going elsewhere and taking all my family members about 20 people 2 8 lines each. to go to another carrier. these people need to learn manners by the way this noel guy hung up on me and no1 will call i guess,"annoyance, neutral, anger","[INST] A customer left us a 1-star review: 'i called this store because i wanted to open a new line i talked to some rude jerk called noel or something who refused to hold my phone for husband so i added my husband as an account manager because i'm working 12 hr shifts i can't go instead of being an easy process my husband was confronted with these idiots saying it was fraud mind you this man then starts talking over me i told him this is so rude you are supposed to listen to the customer so i asked for the managers name and asked for him to take my down and call me when i'm off work 7 pm i also had my husband take a note and neither have called me back these people are extremely unprofessional and know nothing on how to treat a customer. i am now seriously considering ending my almost 10 year relationship with them and going elsewhere and taking all my family members about 20 people 2 8 lines each. to go to another carrier. these people need to learn manners by the way this noel guy hung up on me and no1 will call i guess' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i called this store because i wanted to open a new line i talked to some rude jerk called noel or something who refused to hold my phone for husband so i added my husband as an account manager because i'm working 12 hr shifts i can't go instead of being an easy process my husband was confronted with these idiots saying it was fraud mind you this man then starts talking over me i told him this is so rude you are supposed to listen to the customer so i asked for the managers name and asked for him to take my down and call me when i'm off work 7 pm i also had my husband take a note and neither have called me back these people are extremely unprofessional and know nothing on how to treat a customer. i am now seriously considering ending my almost 10 year relationship with them and going elsewhere and taking all my family members about 20 people 2 8 lines each. to go to another carrier. these people need to learn manners by the way this noel guy hung up on me and no1 will call i guess' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the inconvenience and poor service the customer experienced during their call with Noel.
2. Offer a solution to the issue at hand, such as helping the customer add their husband as an account manager and ensuring that the process is made easier and more efficient.
3. Assign a dedicated account manager to the customer to handle their account and ensure that their needs are met in a timely and professional manner.
4. Follow up with the customer to address any concerns and to ensure that their issue has been resolved to their satisfaction."
1,"I bought a Groupon as well as I was upgraded on my first visit to a underarm hair removal in addition to the upper lip.  In total I paid $330 and there were no results after eight-10 visits.  When we complained that we had no success at all, they wanted us to pay more money for four additional sessions.  I think they purposely use low voltage so you keep paying and paying.  I may as well burnt my money in a fire. It seems it may be ok for botox but not hair removal. How sad when that is there name,","i bought a groupon as well as i was upgraded on my first visit to a underarm hair removal in addition to the upper lip. in total i paid 330 and there were no results after eight 10 visits. when we complained that we had no success at all, they wanted us to pay more money for four additional sessions. i think they purposely use low voltage so you keep paying and paying. i may as well burnt my money in a fire. it seems it may be ok for botox but not hair removal. how sad when that is there name,","sadness, disappointment, neutral","[INST] A customer left us a 1-star review: 'i bought a groupon as well as i was upgraded on my first visit to a underarm hair removal in addition to the upper lip. in total i paid 330 and there were no results after eight 10 visits. when we complained that we had no success at all, they wanted us to pay more money for four additional sessions. i think they purposely use low voltage so you keep paying and paying. i may as well burnt my money in a fire. it seems it may be ok for botox but not hair removal. how sad when that is there name,' The customer feels sadness, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i bought a groupon as well as i was upgraded on my first visit to a underarm hair removal in addition to the upper lip. in total i paid 330 and there were no results after eight 10 visits. when we complained that we had no success at all, they wanted us to pay more money for four additional sessions. i think they purposely use low voltage so you keep paying and paying. i may as well burnt my money in a fire. it seems it may be ok for botox but not hair removal. how sad when that is there name,' The customer feels sadness, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge their frustration: Respond to the review by acknowledging their disappointment and expressing empathy for their experience.

2. Offer a solution: Offer to refund their money for the sessions that didn't yield results and provide a complimentary session or two with a higher-voltage machine to address their concerns.

3. Improve communication: Make sure to clearly communicate the number of sessions required for optimal results and the potential need for additional sessions if the customer's individual needs are more complex."
1,Me and my wife went to the meatball spot the classic ball is bland and dry. The stuffed ball I had was empty the pesto was bland. The chef needs to be given salt and pepper. Neather me or my wife will be back.,me and my wife went to the meatball spot the classic ball is bland and dry. the stuffed ball i had was empty the pesto was bland. the chef needs to be given salt and pepper. neather me or my wife will be back.,"neutral, approval, realization","[INST] A customer left us a 1-star review: 'me and my wife went to the meatball spot the classic ball is bland and dry. the stuffed ball i had was empty the pesto was bland. the chef needs to be given salt and pepper. neather me or my wife will be back.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'me and my wife went to the meatball spot the classic ball is bland and dry. the stuffed ball i had was empty the pesto was bland. the chef needs to be given salt and pepper. neather me or my wife will be back.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your meatball spot, consider the following actions:

1. Enhance the flavor of your classic ball by adjusting seasoning, possibly adding more salt and pepper, or experimenting with different spices.

2. Improve the quality of the stuffed ball by ensuring that the filling is evenly distributed and flavorful. You may want to consider using higher-quality ingredients for the filling.

3. Pay attention to the pesto's seasoning and flavor profile, ensuring it is well-balanced and flavorful.

4. Train your chefs on the importance of seasoning food properly, emphasizing the need for taste testing before serving dishes."
1,"I never really liked this place. Every time I dined here I always had a bad meal. Not worth the money. The seafood dishes are bad and the meat dishes are even worse. I think Red Lobster is better, not by much. Save your money and do not even come here.","i never really liked this place. every time i dined here i always had a bad meal. not worth the money. the seafood dishes are bad and the meat dishes are even worse. i think red lobster is better, not by much. save your money and do not even come here.","disapproval, annoyance, disappointment","[INST] A customer left us a 1-star review: 'i never really liked this place. every time i dined here i always had a bad meal. not worth the money. the seafood dishes are bad and the meat dishes are even worse. i think red lobster is better, not by much. save your money and do not even come here.' The customer feels disapproval, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i never really liked this place. every time i dined here i always had a bad meal. not worth the money. the seafood dishes are bad and the meat dishes are even worse. i think red lobster is better, not by much. save your money and do not even come here.' The customer feels disapproval, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially turn their negative review into a positive one, we could consider the following steps:

1. Acknowledge their feedback: Respond to the review by acknowledging their disappointment and expressing empathy for their experience.

2. Offer a solution: Suggest a complimentary meal or a discount on their next visit to give them a chance to try our food again and hopefully have a better experience.

3. Address specific concerns: If possible, investigate the issues they mentioned (e.g., bad seafood and meat dishes) and take steps to improve the quality of those dishes."
1,"Another sold-out show at The Fillmore and another brutal disappointment.  This place cannot, I repeat, cannot manage a big crowd.  Period.  I tried to go into it with an open mind since my last review apparently ruffled a few feathers, but I'm sad to report that nothing has changed or improved since my last visit in August.  This place is a cluster fuck and that's putting it nicely.  The poor, poor design of locating the bathrooms all the way  in the back on the right side basically resulted in a total bottle neck of people pushing and shoving their way down the two stairs that lead from the bar at the top to the bathrooms and smoking area down below.  The security staff, instead of helping people get through and easing the crowded mass, decided to shine their flashlights in everyone's faces while standing against the rail, arms crossed over their chests, looking like a bunch of worthless thugs.  Any attempt to get into the actual bathroom area was often quickly thwarted by someone yelling at you to stay out of the fire lane even though you are simply attempting to get out of the way to help everyone else actually be able to move.  The staff here is the WORST EVER.  That ranges from security to bartenders and everywhere in between.  I've been to smaller venues all over the country that have had bigger crowds and managed them more efficiently.  I made the mistake of giving it another try and I definitely will not be back again after this nightmare.  Sorry Dave.","another sold out show at the fillmore and another brutal disappointment. this place cannot, i repeat, cannot manage a big crowd. period. i tried to go into it with an open mind since my last review apparently ruffled a few feathers, but i'm sad to report that nothing has changed or improved since my last visit in august. this place is a cluster fuck and that's putting it nicely. the poor, poor design of locating the bathrooms all the way in the back on the right side basically resulted in a total bottle neck of people pushing and shoving their way down the two stairs that lead from the bar at the top to the bathrooms and smoking area down below. the security staff, instead of helping people get through and easing the crowded mass, decided to shine their flashlights in everyone's faces while standing against the rail, arms crossed over their chests, looking like a bunch of worthless thugs. any attempt to get into the actual bathroom area was often quickly thwarted by someone yelling at you to stay out of the fire lane even though you are simply attempting to get out of the way to help everyone else actually be able to move. the staff here is the worst ever. that ranges from security to bartenders and everywhere in between. i've been to smaller venues all over the country that have had bigger crowds and managed them more efficiently. i made the mistake of giving it another try and i definitely will not be back again after this nightmare. sorry dave.","disappointment, sadness, annoyance","[INST] A customer left us a 1-star review: 'another sold out show at the fillmore and another brutal disappointment. this place cannot, i repeat, cannot manage a big crowd. period. i tried to go into it with an open mind since my last review apparently ruffled a few feathers, but i'm sad to report that nothing has changed or improved since my last visit in august. this place is a cluster fuck and that's putting it nicely. the poor, poor design of locating the bathrooms all the way in the back on the right side basically resulted in a total bottle neck of people pushing and shoving their way down the two stairs that lead from the bar at the top to the bathrooms and smoking area down below. the security staff, instead of helping people get through and easing the crowded mass, decided to shine their flashlights in everyone's faces while standing against the rail, arms crossed over their chests, looking like a bunch of worthless thugs. any attempt to get into the actual bathroom area was often quickly thwarted by someone yelling at you to stay out of the fire lane even though you are simply attempting to get out of the way to help everyone else actually be able to move. the staff here is the worst ever. that ranges from security to bartenders and everywhere in between. i've been to smaller venues all over the country that have had bigger crowds and managed them more efficiently. i made the mistake of giving it another try and i definitely will not be back again after this nightmare. sorry dave.' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'another sold out show at the fillmore and another brutal disappointment. this place cannot, i repeat, cannot manage a big crowd. period. i tried to go into it with an open mind since my last review apparently ruffled a few feathers, but i'm sad to report that nothing has changed or improved since my last visit in august. this place is a cluster fuck and that's putting it nicely. the poor, poor design of locating the bathrooms all the way in the back on the right side basically resulted in a total bottle neck of people pushing and shoving their way down the two stairs that lead from the bar at the top to the bathrooms and smoking area down below. the security staff, instead of helping people get through and easing the crowded mass, decided to shine their flashlights in everyone's faces while standing against the rail, arms crossed over their chests, looking like a bunch of worthless thugs. any attempt to get into the actual bathroom area was often quickly thwarted by someone yelling at you to stay out of the fire lane even though you are simply attempting to get out of the way to help everyone else actually be able to move. the staff here is the worst ever. that ranges from security to bartenders and everywhere in between. i've been to smaller venues all over the country that have had bigger crowds and managed them more efficiently. i made the mistake of giving it another try and i definitely will not be back again after this nightmare. sorry dave.' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Crowd Management: Improve the crowd flow by redesigning the layout, particularly the location of the bathrooms. Consider adding more bathrooms or relocating them to less congested areas.

2. Security: Train security staff to be more proactive in managing crowds. Instead of standing idly, they should help guide people, ease congestion, and ensure safety.

3. Communication: Ensure clear signage and announcements about fire lanes and other important information to avoid confusion."
1,"When our washing machine died, it was back to the land of the laundromats for a couple of weeks.  This was *not* the place to go.  I figured the convenience of having a \""coinless\"" wash would be better than getting the rolls of quarters.  Found out later that I had a card that with $10 left that I couldn't get refunds.  Finally sold it to another customer but at least quarters I can spend elsewhere.\n\nOn top of that were the kids running everywhere (parents?!?) and some lady with six poodles that peed (the poodles, not the lady) all over a laundry cart, if I have to use the laundromat again, it won't be here.","when our washing machine died, it was back to the land of the laundromats for a couple of weeks. this was not the place to go. i figured the convenience of having a coinless wash would be better than getting the rolls of quarters. found out later that i had a card that with 10 left that i couldn't get refunds. finally sold it to another customer but at least quarters i can spend elsewhere. n non top of that were the kids running everywhere parents?!? and some lady with six poodles that peed the poodles, not the lady all over a laundry cart, if i have to use the laundromat again, it won't be here.","neutral, confusion, realization","[INST] A customer left us a 1-star review: 'when our washing machine died, it was back to the land of the laundromats for a couple of weeks. this was not the place to go. i figured the convenience of having a coinless wash would be better than getting the rolls of quarters. found out later that i had a card that with 10 left that i couldn't get refunds. finally sold it to another customer but at least quarters i can spend elsewhere. n non top of that were the kids running everywhere parents?!? and some lady with six poodles that peed the poodles, not the lady all over a laundry cart, if i have to use the laundromat again, it won't be here.' The customer feels neutral, confusion, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'when our washing machine died, it was back to the land of the laundromats for a couple of weeks. this was not the place to go. i figured the convenience of having a coinless wash would be better than getting the rolls of quarters. found out later that i had a card that with 10 left that i couldn't get refunds. finally sold it to another customer but at least quarters i can spend elsewhere. n non top of that were the kids running everywhere parents?!? and some lady with six poodles that peed the poodles, not the lady all over a laundry cart, if i have to use the laundromat again, it won't be here.' The customer feels neutral, confusion, realization. Concisely, how can we best improve our services for this customer's experience?  1. Improve Communication: Clarify the terms and conditions of the card usage, including refund policies, more clearly to avoid customer confusion.

2. Enhance Cleanliness: Address the issue of pets and ensure that the laundry area is kept clean and free from pet accidents to provide a more pleasant experience for all customers.

3. Control Noise and Movement: Implement measures to minimize noise levels and control the movement of children in the laundry area to create a more peaceful and focused environment for customers.

4. Offer a Loyalty Program: To make up for the inconvenience, consider offering a loyalty program or discounts for frequent users to show appreciation and encourage repeat business."
1,"I took my family here on Valentine's Day. What a disaster! The 45-minute wait was to be expected given that it was Feb. 14, but the hour-long wait to get our food wasn't. Plus, the food was terrible. The clam chowder had some weird spice in it and was congealed. Ick! The burger had a soggy bottom bun. The lobster bisque was gross. It tasted like butter and cream with very little lobster. The only thing I liked was the wedge salad (but it's hard to mess up a chunk of lettuce sprinkled with bacon, blue cheese and tomatoes.) We were all disappointed and will never go back.","i took my family here on valentine's day. what a disaster! the 45 minute wait was to be expected given that it was feb. 14, but the hour long wait to get our food wasn't. plus, the food was terrible. the clam chowder had some weird spice in it and was congealed. ick! the burger had a soggy bottom bun. the lobster bisque was gross. it tasted like butter and cream with very little lobster. the only thing i liked was the wedge salad but it's hard to mess up a chunk of lettuce sprinkled with bacon, blue cheese and tomatoes. we were all disappointed and will never go back.","disgust, annoyance, disappointment","[INST] A customer left us a 1-star review: 'i took my family here on valentine's day. what a disaster! the 45 minute wait was to be expected given that it was feb. 14, but the hour long wait to get our food wasn't. plus, the food was terrible. the clam chowder had some weird spice in it and was congealed. ick! the burger had a soggy bottom bun. the lobster bisque was gross. it tasted like butter and cream with very little lobster. the only thing i liked was the wedge salad but it's hard to mess up a chunk of lettuce sprinkled with bacon, blue cheese and tomatoes. we were all disappointed and will never go back.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i took my family here on valentine's day. what a disaster! the 45 minute wait was to be expected given that it was feb. 14, but the hour long wait to get our food wasn't. plus, the food was terrible. the clam chowder had some weird spice in it and was congealed. ick! the burger had a soggy bottom bun. the lobster bisque was gross. it tasted like butter and cream with very little lobster. the only thing i liked was the wedge salad but it's hard to mess up a chunk of lettuce sprinkled with bacon, blue cheese and tomatoes. we were all disappointed and will never go back.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issues: Respond to the review by acknowledging the long wait times and the quality issues with the food. Apologize for the inconvenience and disappointing experience.

2. Offer a solution: Offer a complimentary meal or a discount on their next visit to make up for the poor experience. This shows that we value their feedback and are willing to make things right.

3. Address the specific issues: Investigate the issues with the food, particularly the clam chowder, burger, and lobster bisque."
1,We called for hotel reservations.  I can't believe how I was spoken to.  The young lady must have had chip on her shoulder.  I guess she thought I was supposed to be serving her.  I hope the stay is more enjoyable than the reservation experience.\n\nJohnny J..,we called for hotel reservations. i can't believe how i was spoken to. the young lady must have had chip on her shoulder. i guess she thought i was supposed to be serving her. i hope the stay is more enjoyable than the reservation experience. n njohnny j..,"joy, optimism, excitement","[INST] A customer left us a 1-star review: 'we called for hotel reservations. i can't believe how i was spoken to. the young lady must have had chip on her shoulder. i guess she thought i was supposed to be serving her. i hope the stay is more enjoyable than the reservation experience. n njohnny j..' The customer feels joy, optimism, excitement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'we called for hotel reservations. i can't believe how i was spoken to. the young lady must have had chip on her shoulder. i guess she thought i was supposed to be serving her. i hope the stay is more enjoyable than the reservation experience. n njohnny j..' The customer feels joy, optimism, excitement. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. **Empathy and Respect**: Ensure our staff is trained to treat every customer with kindness, respect, and understanding. This will help create a positive and welcoming environment.

2. **Clear Communication**: Improve communication skills to ensure that customers feel heard and understood. This includes active listening and responding in a clear and concise manner.

3. **Professionalism**: Maintain a high level of professionalism in all interactions, regardless of the situation or the customer's demeanor. This will help maintain a positive image of the hotel."
1,"My girlfriend has been raving about the Rainforest Cafe and her experiences that she has had with them in Chicago, so when we saw one was available at the MGM Grand (which is just a quick walk from the Excalibur where we're staying), I got a bit excited based on that.\n\nBeing inside the MGM Grand, I expected expensive but the cheapest meal item I found was $15+. That's a bit too much to pay for a salad without a drink. The waiter seemed nice and offered me a margarita or beer. A margarita would have cost $11 to start so I just ordered a Coke (which was $3 I believe.) I ordered the appetizer sampler because it seemed I'd at least get quite a bit of food for my money.\n\nNow, I knew that the reason for the expense would be the convenience of being inside the MGM Grand and the 'show' that is put on by being surrounded by a \""rainforest\"" of sorts. The entire thing is animatronic and features a storm that goes off every half hour or so. Honestly, I found the whole thing laughably cheesy and couldn't believe this is what we were paying extra for. The entire thing would have been impressive If I was much younger and living in the 1980's.... MAYBE.\n\nAs for the quality of service, it was mediocre at best. The table next to us was seated and ordered later, but had their drinks refilled before mine. The waiter often disappeared and it took my girlfriend asking him to get drinks refilled. Food was okay, nothing special and nothing I'd pay extra for.\n\nAll in all, not impressed.","my girlfriend has been raving about the rainforest cafe and her experiences that she has had with them in chicago, so when we saw one was available at the mgm grand which is just a quick walk from the excalibur where we're staying , i got a bit excited based on that. n nbeing inside the mgm grand, i expected expensive but the cheapest meal item i found was 15 . that's a bit too much to pay for a salad without a drink. the waiter seemed nice and offered me a margarita or beer. a margarita would have cost 11 to start so i just ordered a coke which was 3 i believe. i ordered the appetizer sampler because it seemed i'd at least get quite a bit of food for my money. n nnow, i knew that the reason for the expense would be the convenience of being inside the mgm grand and the 'show' that is put on by being surrounded by a rainforest of sorts. the entire thing is animatronic and features a storm that goes off every half hour or so. honestly, i found the whole thing laughably cheesy and couldn't believe this is what we were paying extra for. the entire thing would have been impressive if i was much younger and living in the 1980's.... maybe. n nas for the quality of service, it was mediocre at best. the table next to us was seated and ordered later, but had their drinks refilled before mine. the waiter often disappeared and it took my girlfriend asking him to get drinks refilled. food was okay, nothing special and nothing i'd pay extra for. n nall in all, not impressed.","excitement, neutral, approval","[INST] A customer left us a 1-star review: 'my girlfriend has been raving about the rainforest cafe and her experiences that she has had with them in chicago, so when we saw one was available at the mgm grand which is just a quick walk from the excalibur where we're staying , i got a bit excited based on that. n nbeing inside the mgm grand, i expected expensive but the cheapest meal item i found was 15 . that's a bit too much to pay for a salad without a drink. the waiter seemed nice and offered me a margarita or beer. a margarita would have cost 11 to start so i just ordered a coke which was 3 i believe. i ordered the appetizer sampler because it seemed i'd at least get quite a bit of food for my money. n nnow, i knew that the reason for the expense would be the convenience of being inside the mgm grand and the 'show' that is put on by being surrounded by a rainforest of sorts. the entire thing is animatronic and features a storm that goes off every half hour or so. honestly, i found the whole thing laughably cheesy and couldn't believe this is what we were paying extra for. the entire thing would have been impressive if i was much younger and living in the 1980's.... maybe. n nas for the quality of service, it was mediocre at best. the table next to us was seated and ordered later, but had their drinks refilled before mine. the waiter often disappeared and it took my girlfriend asking him to get drinks refilled. food was okay, nothing special and nothing i'd pay extra for. n nall in all, not impressed.' The customer feels excitement, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'my girlfriend has been raving about the rainforest cafe and her experiences that she has had with them in chicago, so when we saw one was available at the mgm grand which is just a quick walk from the excalibur where we're staying , i got a bit excited based on that. n nbeing inside the mgm grand, i expected expensive but the cheapest meal item i found was 15 . that's a bit too much to pay for a salad without a drink. the waiter seemed nice and offered me a margarita or beer. a margarita would have cost 11 to start so i just ordered a coke which was 3 i believe. i ordered the appetizer sampler because it seemed i'd at least get quite a bit of food for my money. n nnow, i knew that the reason for the expense would be the convenience of being inside the mgm grand and the 'show' that is put on by being surrounded by a rainforest of sorts. the entire thing is animatronic and features a storm that goes off every half hour or so. honestly, i found the whole thing laughably cheesy and couldn't believe this is what we were paying extra for. the entire thing would have been impressive if i was much younger and living in the 1980's.... maybe. n nas for the quality of service, it was mediocre at best. the table next to us was seated and ordered later, but had their drinks refilled before mine. the waiter often disappeared and it took my girlfriend asking him to get drinks refilled. food was okay, nothing special and nothing i'd pay extra for. n nall in all, not impressed.' The customer feels excitement, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Price Point: Offer more affordable meal options, especially for those who are not dining as part of a special occasion.

2. Value Proposition: Clarify the value of the Rainforest Cafe experience, emphasizing the unique animatronic environment and the novelty it offers, especially to younger audiences.

3. Service: Improve service consistency. Ensure all tables are attended to promptly and drinks are refilled regularly.

4. Pricing Transparency: Clearly communicate the reasons for higher prices, such as the unique dining environment and the costs associated with maintaining the animatronic features."
1,"I called this morning because my USB hard drive is not being recognize by my computer. I asked what it would cost to repair it. I was told to come down and they'd take a look at it. I took the morning off of work and drove 45 mins to their shop on Camelback Rd. I showed up and they didn't even look at it. They said it would cost $200 for the inspection and up to $999 to repair it and they would have to send it to another place that has skilled people and the tools to repair something . \n\nThey could have told me that over the phone and I would have not taken the morning off and drove all the way out there. I was definitely misled today and it cost me time and money. Their name is deceptive also because they cannot repair or recover data. They send it to someone who can. They should be called Data Mailers, or Data Parcel Services. A**holes\n\nI found this program called Get Data Back, it costs $80, but I was able to recover all of the files I wanted from the USB drive. That sure beats $1199 these scoundrels wanted to charge me.","i called this morning because my usb hard drive is not being recognize by my computer. i asked what it would cost to repair it. i was told to come down and they'd take a look at it. i took the morning off of work and drove 45 mins to their shop on camelback rd. i showed up and they didn't even look at it. they said it would cost 200 for the inspection and up to 999 to repair it and they would have to send it to another place that has skilled people and the tools to repair something . n nthey could have told me that over the phone and i would have not taken the morning off and drove all the way out there. i was definitely misled today and it cost me time and money. their name is deceptive also because they cannot repair or recover data. they send it to someone who can. they should be called data mailers, or data parcel services. a holes n ni found this program called get data back, it costs 80, but i was able to recover all of the files i wanted from the usb drive. that sure beats 1199 these scoundrels wanted to charge me.","neutral, annoyance, disappointment","[INST] A customer left us a 1-star review: 'i called this morning because my usb hard drive is not being recognize by my computer. i asked what it would cost to repair it. i was told to come down and they'd take a look at it. i took the morning off of work and drove 45 mins to their shop on camelback rd. i showed up and they didn't even look at it. they said it would cost 200 for the inspection and up to 999 to repair it and they would have to send it to another place that has skilled people and the tools to repair something . n nthey could have told me that over the phone and i would have not taken the morning off and drove all the way out there. i was definitely misled today and it cost me time and money. their name is deceptive also because they cannot repair or recover data. they send it to someone who can. they should be called data mailers, or data parcel services. a holes n ni found this program called get data back, it costs 80, but i was able to recover all of the files i wanted from the usb drive. that sure beats 1199 these scoundrels wanted to charge me.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i called this morning because my usb hard drive is not being recognize by my computer. i asked what it would cost to repair it. i was told to come down and they'd take a look at it. i took the morning off of work and drove 45 mins to their shop on camelback rd. i showed up and they didn't even look at it. they said it would cost 200 for the inspection and up to 999 to repair it and they would have to send it to another place that has skilled people and the tools to repair something . n nthey could have told me that over the phone and i would have not taken the morning off and drove all the way out there. i was definitely misled today and it cost me time and money. their name is deceptive also because they cannot repair or recover data. they send it to someone who can. they should be called data mailers, or data parcel services. a holes n ni found this program called get data back, it costs 80, but i was able to recover all of the files i wanted from the usb drive. that sure beats 1199 these scoundrels wanted to charge me.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Provide accurate and transparent information over the phone: In this case, the customer felt misled because they were not informed about the potential costs and the process involved in repairing the USB hard drive. To avoid such situations, we should provide clear and detailed information about the repair process, including costs, before the customer visits the store.

2. Offer a remote diagnosis service: To save customers time and money, we can offer a remote diagnosis service where customers can send us their devices for evaluation, and we can provide an estimate over the phone or through email."
1,The bar will not make it drinks are way do high for that area. Lower your drink prices and bring the bread back and live patio music. During happy hour I ordered  ONE appetizer and ONE fish fry on Friday with 2 drinks came to $50.00  will never go back. Drink was not worth $9.00 a piece I should have tasted some booze in that small tall glass. Also are water jar was warm and so was the water.,the bar will not make it drinks are way do high for that area. lower your drink prices and bring the bread back and live patio music. during happy hour i ordered one appetizer and one fish fry on friday with 2 drinks came to 50.00 will never go back. drink was not worth 9.00 a piece i should have tasted some booze in that small tall glass. also are water jar was warm and so was the water.,"neutral, joy, approval","[INST] A customer left us a 1-star review: 'the bar will not make it drinks are way do high for that area. lower your drink prices and bring the bread back and live patio music. during happy hour i ordered one appetizer and one fish fry on friday with 2 drinks came to 50.00 will never go back. drink was not worth 9.00 a piece i should have tasted some booze in that small tall glass. also are water jar was warm and so was the water.' The customer feels neutral, joy, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the bar will not make it drinks are way do high for that area. lower your drink prices and bring the bread back and live patio music. during happy hour i ordered one appetizer and one fish fry on friday with 2 drinks came to 50.00 will never go back. drink was not worth 9.00 a piece i should have tasted some booze in that small tall glass. also are water jar was warm and so was the water.' The customer feels neutral, joy, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Adjust drink prices: Lower the price of drinks, especially during happy hour, to make them more affordable for customers.

2. Reintroduce popular menu items: Bring back the bread and live patio music, which the customer mentioned they enjoyed in the past.

3. Improve drink quality: Ensure that drinks are properly mixed and contain a sufficient amount of alcohol, so customers feel they are getting good value for their money.

4. Address warm water issue: Ensure that water is served at a cool temperature, either by using a cooler or changing the water more frequently."
1,"Well. We went here.\n\nWe were greeted by 2 peppy and upbeat cute 20something girls. We were expecting that to be the case when we were sat.\n\nStill waiting.\n\nStill waiting.\n\nStill waiting.\n\nI am not lying one bit when I say, we waited 18 minutes and not ONE person came to greet us, serve us water or even acknowledge us.\n\nWe left after waiting 18 minutes for someone to come over. When we walked out the same 2 girls said, \""bye, thanks for coming. How was everything?\""\n\nI literally walked out the door with my friend as our other friend filed a complaint.\n\nThey did NOTHING to get us back to eat there, NOTHING.\n\nThis happened around 2-3PM this past Sunday, 7/9/2012.","well. we went here. n nwe were greeted by 2 peppy and upbeat cute 20something girls. we were expecting that to be the case when we were sat. n nstill waiting. n nstill waiting. n nstill waiting. n ni am not lying one bit when i say, we waited 18 minutes and not one person came to greet us, serve us water or even acknowledge us. n nwe left after waiting 18 minutes for someone to come over. when we walked out the same 2 girls said, bye, thanks for coming. how was everything? n ni literally walked out the door with my friend as our other friend filed a complaint. n nthey did nothing to get us back to eat there, nothing. n nthis happened around 2 3pm this past sunday, 7 9 2012.","neutral, gratitude, curiosity","[INST] A customer left us a 1-star review: 'well. we went here. n nwe were greeted by 2 peppy and upbeat cute 20something girls. we were expecting that to be the case when we were sat. n nstill waiting. n nstill waiting. n nstill waiting. n ni am not lying one bit when i say, we waited 18 minutes and not one person came to greet us, serve us water or even acknowledge us. n nwe left after waiting 18 minutes for someone to come over. when we walked out the same 2 girls said, bye, thanks for coming. how was everything? n ni literally walked out the door with my friend as our other friend filed a complaint. n nthey did nothing to get us back to eat there, nothing. n nthis happened around 2 3pm this past sunday, 7 9 2012.' The customer feels neutral, gratitude, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'well. we went here. n nwe were greeted by 2 peppy and upbeat cute 20something girls. we were expecting that to be the case when we were sat. n nstill waiting. n nstill waiting. n nstill waiting. n ni am not lying one bit when i say, we waited 18 minutes and not one person came to greet us, serve us water or even acknowledge us. n nwe left after waiting 18 minutes for someone to come over. when we walked out the same 2 girls said, bye, thanks for coming. how was everything? n ni literally walked out the door with my friend as our other friend filed a complaint. n nthey did nothing to get us back to eat there, nothing. n nthis happened around 2 3pm this past sunday, 7 9 2012.' The customer feels neutral, gratitude, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we should focus on three key areas: prompt seating, proactive communication, and attentive service.

1. Prompt seating: Ensure that customers are seated promptly upon arrival, ideally within a few minutes. This can be achieved by having a system in place to quickly identify and seat waiting customers.

2. Proactive communication: Train staff to regularly check on customers, offer water or other beverages, and ask if they need assistance. This will help customers feel valued and attended to, reducing the perception of waiting.

3. Attentive service: Encourage staff to be more proactive in addressing customer needs and concerns."
1,"Stay far away from Alex Motenko.  This Russian is nothing more than a scam artist.  I told him my problem before he showed.  He pressed a couple of buttons, charged my wife $75 and told us we had an expensive paperweight that would cost over $1000 to fix.  \n\nI ordered the part myself from shopjimmy.com and paid $74 with shipping.  the part works flawlessly.\n\nSCAMMER  ALERT!  Stay far away from TVision.  I have asked for just a portion of my money back and he refuses.  This guy is a joke.  My next step is driving his internet traffic to a website that exposes everything about him.","stay far away from alex motenko. this russian is nothing more than a scam artist. i told him my problem before he showed. he pressed a couple of buttons, charged my wife 75 and told us we had an expensive paperweight that would cost over 1000 to fix. n ni ordered the part myself from shopjimmy.com and paid 74 with shipping. the part works flawlessly. n nscammer alert! stay far away from tvision. i have asked for just a portion of my money back and he refuses. this guy is a joke. my next step is driving his internet traffic to a website that exposes everything about him.","annoyance, neutral, disapproval","[INST] A customer left us a 1-star review: 'stay far away from alex motenko. this russian is nothing more than a scam artist. i told him my problem before he showed. he pressed a couple of buttons, charged my wife 75 and told us we had an expensive paperweight that would cost over 1000 to fix. n ni ordered the part myself from shopjimmy.com and paid 74 with shipping. the part works flawlessly. n nscammer alert! stay far away from tvision. i have asked for just a portion of my money back and he refuses. this guy is a joke. my next step is driving his internet traffic to a website that exposes everything about him.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'stay far away from alex motenko. this russian is nothing more than a scam artist. i told him my problem before he showed. he pressed a couple of buttons, charged my wife 75 and told us we had an expensive paperweight that would cost over 1000 to fix. n ni ordered the part myself from shopjimmy.com and paid 74 with shipping. the part works flawlessly. n nscammer alert! stay far away from tvision. i have asked for just a portion of my money back and he refuses. this guy is a joke. my next step is driving his internet traffic to a website that exposes everything about him.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the complaint: Respond to the review promptly and professionally, acknowledging the customer's dissatisfaction and expressing regret for their experience.

2. Investigate the issue: Review the details of the service provided to the customer and determine if there was any miscommunication or error in the service delivery.

3. Offer a solution: If an error was made, offer a genuine apology and propose a solution, such as refunding a portion of the payment or providing a discount on future services."
1,"Horrible. Ordered a blue cheese and bacon burger medium rare and got a well done, tasteless abomination. I had a better tasting, juicier burger at an airport Chilli's today.\nThe sweet potato fries were only slightly better.\nThe chipotle ketchup and \""burger sauce\"" where very good.  \nWon't go back and not recommended.","horrible. ordered a blue cheese and bacon burger medium rare and got a well done, tasteless abomination. i had a better tasting, juicier burger at an airport chilli's today. nthe sweet potato fries were only slightly better. nthe chipotle ketchup and burger sauce where very good. nwon't go back and not recommended.","admiration, disapproval, disgust","[INST] A customer left us a 1-star review: 'horrible. ordered a blue cheese and bacon burger medium rare and got a well done, tasteless abomination. i had a better tasting, juicier burger at an airport chilli's today. nthe sweet potato fries were only slightly better. nthe chipotle ketchup and burger sauce where very good. nwon't go back and not recommended.' The customer feels admiration, disapproval, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'horrible. ordered a blue cheese and bacon burger medium rare and got a well done, tasteless abomination. i had a better tasting, juicier burger at an airport chilli's today. nthe sweet potato fries were only slightly better. nthe chipotle ketchup and burger sauce where very good. nwon't go back and not recommended.' The customer feels admiration, disapproval, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Cooking accuracy: Ensure that orders are prepared according to the customer's specifications, especially for items like burgers cooked to a specific doneness.

2. Taste and quality: Improve the taste and quality of our burgers, aiming to make them more flavorful and juicy, similar to the customer's experience at an airport Chili's.

3. Side dishes: Enhance the quality of our sweet potato fries to make them more appealing to the customer."
1,"Awful. Awful. Awful. Awful. \nThey are an AWFUL company with a MARGINAL, overpriced product and what appears to be way too close to a monopoly on the Valley cable market.\n\nI agree with every Poster's experience. \n\nRecently I was severely overcharged via an \""AutoPay\"" checking account transaction. Literally they dipped-in and removed nearly DOUBLE the amount they should have! To add insult to injury, they made the unilateral, ignorant decision to KEEP/credit my cash rather than immediately return the amount to my checking account.  \n\nIt cost me a tremendous amount of time in repeated phone calls, terrible stress, and skimping on GROCERIES for the week it took them to fix their error!!\nDISGUSTING.\n\nAnd as warning - truly do not ever enroll in AutoPay!!  \n\nThe Banks consider it \""At your own risk\"" - and Cox apparently knows this:  they haphazardly commit egregious errors in which they grossly OVERPAY themselves \""by mistake.\""   Additionally, the billing cycles starts 60 minutes after the last one,  which  means you're ALWAYS in a billing-cycle and can NEVER REMOVE Auto-Pay! I had to shut-down my whole Visa/Debit Card - that's what Shiesters they are!!! \n\nI'm just about ready to make the leap to Dish.\nCan't wait. \nBye from me, Cox.","awful. awful. awful. awful. nthey are an awful company with a marginal, overpriced product and what appears to be way too close to a monopoly on the valley cable market. n ni agree with every poster's experience. n nrecently i was severely overcharged via an autopay checking account transaction. literally they dipped in and removed nearly double the amount they should have! to add insult to injury, they made the unilateral, ignorant decision to keep credit my cash rather than immediately return the amount to my checking account. n nit cost me a tremendous amount of time in repeated phone calls, terrible stress, and skimping on groceries for the week it took them to fix their error!! ndisgusting. n nand as warning truly do not ever enroll in autopay!! n nthe banks consider it at your own risk and cox apparently knows this they haphazardly commit egregious errors in which they grossly overpay themselves by mistake. additionally, the billing cycles starts 60 minutes after the last one, which means you're always in a billing cycle and can never remove auto pay! i had to shut down my whole visa debit card that's what shiesters they are!!! n ni'm just about ready to make the leap to dish. ncan't wait. nbye from me, cox.","disgust, annoyance, disapproval","[INST] A customer left us a 1-star review: 'awful. awful. awful. awful. nthey are an awful company with a marginal, overpriced product and what appears to be way too close to a monopoly on the valley cable market. n ni agree with every poster's experience. n nrecently i was severely overcharged via an autopay checking account transaction. literally they dipped in and removed nearly double the amount they should have! to add insult to injury, they made the unilateral, ignorant decision to keep credit my cash rather than immediately return the amount to my checking account. n nit cost me a tremendous amount of time in repeated phone calls, terrible stress, and skimping on groceries for the week it took them to fix their error!! ndisgusting. n nand as warning truly do not ever enroll in autopay!! n nthe banks consider it at your own risk and cox apparently knows this they haphazardly commit egregious errors in which they grossly overpay themselves by mistake. additionally, the billing cycles starts 60 minutes after the last one, which means you're always in a billing cycle and can never remove auto pay! i had to shut down my whole visa debit card that's what shiesters they are!!! n ni'm just about ready to make the leap to dish. ncan't wait. nbye from me, cox.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'awful. awful. awful. awful. nthey are an awful company with a marginal, overpriced product and what appears to be way too close to a monopoly on the valley cable market. n ni agree with every poster's experience. n nrecently i was severely overcharged via an autopay checking account transaction. literally they dipped in and removed nearly double the amount they should have! to add insult to injury, they made the unilateral, ignorant decision to keep credit my cash rather than immediately return the amount to my checking account. n nit cost me a tremendous amount of time in repeated phone calls, terrible stress, and skimping on groceries for the week it took them to fix their error!! ndisgusting. n nand as warning truly do not ever enroll in autopay!! n nthe banks consider it at your own risk and cox apparently knows this they haphazardly commit egregious errors in which they grossly overpay themselves by mistake. additionally, the billing cycles starts 60 minutes after the last one, which means you're always in a billing cycle and can never remove auto pay! i had to shut down my whole visa debit card that's what shiesters they are!!! n ni'm just about ready to make the leap to dish. ncan't wait. nbye from me, cox.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond promptly to the review, acknowledging the customer's frustration and apologizing for the inconvenience they experienced.

2. Address the specific issues: Investigate the overcharging incident, rectify the error, and return the overpaid amount to the customer's checking account immediately.

3. Improve communication: Ensure clear and concise communication with the customer throughout the resolution process, keeping them updated on the progress and the steps being taken to resolve the issue."
1,"I wish I could give them zero stars.  This place is going down hill fast!!!  First off, I come to Vegas about 3-4 per year and usually stay here or the THEhotel.  I'll pass on Mandalay from now on.  Here was my experience this weekend.\n\nSPA:\nI always stay her because the spa was fantastic, now its just like going to Burke Williams, minus the discount.  If you are going to be cheap about what provide for snacks, have it reflect in your prices as well.  I'm paying over $600 for treatments and I'm going getting an apple and lemon water?  Are you joking?  Try harder.  I was stiff walking in, I left with a permanent crick in my neck.\n\nBusiness Center:\nUmmm, since when do you get charged a fee to have your luggage shipped before hand?  You charged me $15 dollars for your associate to kick my box to the front?  So I paid for the shipping and bad service.  Wow.\n\nRooms:\nStill roomy, but the chipped furniture is a turn off.\n\nAs much as I loved staying at Manadalay Bay in the past, this will be my last visit to this hotel.","i wish i could give them zero stars. this place is going down hill fast!!! first off, i come to vegas about 3 4 per year and usually stay here or the thehotel. i'll pass on mandalay from now on. here was my experience this weekend. n nspa ni always stay her because the spa was fantastic, now its just like going to burke williams, minus the discount. if you are going to be cheap about what provide for snacks, have it reflect in your prices as well. i'm paying over 600 for treatments and i'm going getting an apple and lemon water? are you joking? try harder. i was stiff walking in, i left with a permanent crick in my neck. n nbusiness center nummm, since when do you get charged a fee to have your luggage shipped before hand? you charged me 15 dollars for your associate to kick my box to the front? so i paid for the shipping and bad service. wow. n nrooms nstill roomy, but the chipped furniture is a turn off. n nas much as i loved staying at manadalay bay in the past, this will be my last visit to this hotel.","desire, admiration, neutral","[INST] A customer left us a 1-star review: 'i wish i could give them zero stars. this place is going down hill fast!!! first off, i come to vegas about 3 4 per year and usually stay here or the thehotel. i'll pass on mandalay from now on. here was my experience this weekend. n nspa ni always stay her because the spa was fantastic, now its just like going to burke williams, minus the discount. if you are going to be cheap about what provide for snacks, have it reflect in your prices as well. i'm paying over 600 for treatments and i'm going getting an apple and lemon water? are you joking? try harder. i was stiff walking in, i left with a permanent crick in my neck. n nbusiness center nummm, since when do you get charged a fee to have your luggage shipped before hand? you charged me 15 dollars for your associate to kick my box to the front? so i paid for the shipping and bad service. wow. n nrooms nstill roomy, but the chipped furniture is a turn off. n nas much as i loved staying at manadalay bay in the past, this will be my last visit to this hotel.' The customer feels desire, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i wish i could give them zero stars. this place is going down hill fast!!! first off, i come to vegas about 3 4 per year and usually stay here or the thehotel. i'll pass on mandalay from now on. here was my experience this weekend. n nspa ni always stay her because the spa was fantastic, now its just like going to burke williams, minus the discount. if you are going to be cheap about what provide for snacks, have it reflect in your prices as well. i'm paying over 600 for treatments and i'm going getting an apple and lemon water? are you joking? try harder. i was stiff walking in, i left with a permanent crick in my neck. n nbusiness center nummm, since when do you get charged a fee to have your luggage shipped before hand? you charged me 15 dollars for your associate to kick my box to the front? so i paid for the shipping and bad service. wow. n nrooms nstill roomy, but the chipped furniture is a turn off. n nas much as i loved staying at manadalay bay in the past, this will be my last visit to this hotel.' The customer feels desire, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Spa: Enhance the spa services to match the quality they previously experienced. This could involve upgrading treatments, improving facilities, or hiring more skilled therapists.

2. Amenities: Provide more substantial snacks in the spa area. Consider offering a variety of healthy snacks and beverages that cater to different dietary needs and preferences.

3. Customer Service: Improve the business center services by ensuring there are no hidden fees for luggage shipping. Also, ensure that the staff is trained to provide excellent service, such as handling luggage with care and without additional charges."
1,"Mauvaise exp\u00e9rience de A \u00e0 Z. Est-ce parce que nous \u00e9tions un groupe? Les commentaires sont pourtant positifs pour ce resto. Premi\u00e8rement, la serveuse ne nous \u00e0 pas offert de l'eau du robinet et nous \u00e0 tout de suite d\u00e9poser des bouteilles d'eau de source \u00e0 6$ la bouteille. Le confit de carnard est-il bon ? Je ne sais pas, car apr\u00e8s l'avoir command\u00e9, la serveuse nous revient en nous informant qu'il n'en restait plus. En parlant de la serveuse, robe courte, dos d\u00e9couvert, talons hauts et service d'une pr\u00e9tention indescriptible. Nous \u00e9tions un groupe d'environ 15 convives. Nous sentions que nous d\u00e9rangions et la courtoisie \u00e9tait absente. Si vous ne voulez pas de groupe, refuser les plut\u00f4t que de nous donner un service aussi mauvais. \u00c0 la fin du repas, la serveuse apporte une seule facture pour les 15 et refuse de la diviser parmi les couples. Il fallait aviser la personne qui a r\u00e9serv\u00e9 qu'une seule facture serait faite, ce qui n'a pas \u00e9t\u00e9 le cas. Ils n'ont finalement pas eu le choix de faire des factures individuelles s'ils voulaient \u00eatre pay\u00e9s. C'est un resto pour voir et \u00eatre vu et dont je n'ai pas pu appr\u00e9ci\u00e9 l'exp\u00e9rience culinaire. Un jour peut-\u00eatre j'y retournerai mais plus jamais en groupe.","mauvaise exp u00e9rience de a u00e0 z. est ce parce que nous u00e9tions un groupe? les commentaires sont pourtant positifs pour ce resto. premi u00e8rement, la serveuse ne nous u00e0 pas offert de l'eau du robinet et nous u00e0 tout de suite d u00e9poser des bouteilles d'eau de source u00e0 6 la bouteille. le confit de carnard est il bon ? je ne sais pas, car apr u00e8s l'avoir command u00e9, la serveuse nous revient en nous informant qu'il n'en restait plus. en parlant de la serveuse, robe courte, dos d u00e9couvert, talons hauts et service d'une pr u00e9tention indescriptible. nous u00e9tions un groupe d'environ 15 convives. nous sentions que nous d u00e9rangions et la courtoisie u00e9tait absente. si vous ne voulez pas de groupe, refuser les plut u00f4t que de nous donner un service aussi mauvais. u00c0 la fin du repas, la serveuse apporte une seule facture pour les 15 et refuse de la diviser parmi les couples. il fallait aviser la personne qui a r u00e9serv u00e9 qu'une seule facture serait faite, ce qui n'a pas u00e9t u00e9 le cas. ils n'ont finalement pas eu le choix de faire des factures individuelles s'ils voulaient u00eatre pay u00e9s. c'est un resto pour voir et u00eatre vu et dont je n'ai pas pu appr u00e9ci u00e9 l'exp u00e9rience culinaire. un jour peut u00eatre j'y retournerai mais plus jamais en groupe.","neutral, confusion, curiosity","[INST] A customer left us a 1-star review: 'mauvaise exp u00e9rience de a u00e0 z. est ce parce que nous u00e9tions un groupe? les commentaires sont pourtant positifs pour ce resto. premi u00e8rement, la serveuse ne nous u00e0 pas offert de l'eau du robinet et nous u00e0 tout de suite d u00e9poser des bouteilles d'eau de source u00e0 6 la bouteille. le confit de carnard est il bon ? je ne sais pas, car apr u00e8s l'avoir command u00e9, la serveuse nous revient en nous informant qu'il n'en restait plus. en parlant de la serveuse, robe courte, dos d u00e9couvert, talons hauts et service d'une pr u00e9tention indescriptible. nous u00e9tions un groupe d'environ 15 convives. nous sentions que nous d u00e9rangions et la courtoisie u00e9tait absente. si vous ne voulez pas de groupe, refuser les plut u00f4t que de nous donner un service aussi mauvais. u00c0 la fin du repas, la serveuse apporte une seule facture pour les 15 et refuse de la diviser parmi les couples. il fallait aviser la personne qui a r u00e9serv u00e9 qu'une seule facture serait faite, ce qui n'a pas u00e9t u00e9 le cas. ils n'ont finalement pas eu le choix de faire des factures individuelles s'ils voulaient u00eatre pay u00e9s. c'est un resto pour voir et u00eatre vu et dont je n'ai pas pu appr u00e9ci u00e9 l'exp u00e9rience culinaire. un jour peut u00eatre j'y retournerai mais plus jamais en groupe.' The customer feels neutral, confusion, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'mauvaise exp u00e9rience de a u00e0 z. est ce parce que nous u00e9tions un groupe? les commentaires sont pourtant positifs pour ce resto. premi u00e8rement, la serveuse ne nous u00e0 pas offert de l'eau du robinet et nous u00e0 tout de suite d u00e9poser des bouteilles d'eau de source u00e0 6 la bouteille. le confit de carnard est il bon ? je ne sais pas, car apr u00e8s l'avoir command u00e9, la serveuse nous revient en nous informant qu'il n'en restait plus. en parlant de la serveuse, robe courte, dos d u00e9couvert, talons hauts et service d'une pr u00e9tention indescriptible. nous u00e9tions un groupe d'environ 15 convives. nous sentions que nous d u00e9rangions et la courtoisie u00e9tait absente. si vous ne voulez pas de groupe, refuser les plut u00f4t que de nous donner un service aussi mauvais. u00c0 la fin du repas, la serveuse apporte une seule facture pour les 15 et refuse de la diviser parmi les couples. il fallait aviser la personne qui a r u00e9serv u00e9 qu'une seule facture serait faite, ce qui n'a pas u00e9t u00e9 le cas. ils n'ont finalement pas eu le choix de faire des factures individuelles s'ils voulaient u00eatre pay u00e9s. c'est un resto pour voir et u00eatre vu et dont je n'ai pas pu appr u00e9ci u00e9 l'exp u00e9rience culinaire. un jour peut u00eatre j'y retournerai pour voir si les choses ont chang u00e9. merci de lire ma r u00e9ponse.'

Translation: 'Bad experience at A u00e0 Z. Are we treated poorly because we were a group? The comments are supposedly positive for this restaurant. First, the waitress did not offer us tap water and immediately brought us bottles of bottled water at 6 bottles per bottle. Is the duck confit good? I don't know, as I had ordered it, the waitress came back to inform us that there was none left."
1,"We decided to come here after a night of mini golf and it was a huge mistake. We got a table pretty fast considering how busy it was, but walking to our table we saw so many empty seats and so many people waiting. It was strange. I ordered a starter and its never a good sign when it come after your food gets there. Our waitress would forget things we asked for all the time and then when we would ask about it she would tell us she didnt forget she was getting to it. I would have given more respect if she would have just admited to forgeting and moved on. You dont have to lie. Everyone at the table wasnt happy with how there meal came out. Fish was over cooked, noodles dry, drinks being empty for long periods of time, when salad was brought out there was barley any in the bowl. Just a waste of time and money. Avoid.","we decided to come here after a night of mini golf and it was a huge mistake. we got a table pretty fast considering how busy it was, but walking to our table we saw so many empty seats and so many people waiting. it was strange. i ordered a starter and its never a good sign when it come after your food gets there. our waitress would forget things we asked for all the time and then when we would ask about it she would tell us she didnt forget she was getting to it. i would have given more respect if she would have just admited to forgeting and moved on. you dont have to lie. everyone at the table wasnt happy with how there meal came out. fish was over cooked, noodles dry, drinks being empty for long periods of time, when salad was brought out there was barley any in the bowl. just a waste of time and money. avoid.","neutral, realization, surprise","[INST] A customer left us a 1-star review: 'we decided to come here after a night of mini golf and it was a huge mistake. we got a table pretty fast considering how busy it was, but walking to our table we saw so many empty seats and so many people waiting. it was strange. i ordered a starter and its never a good sign when it come after your food gets there. our waitress would forget things we asked for all the time and then when we would ask about it she would tell us she didnt forget she was getting to it. i would have given more respect if she would have just admited to forgeting and moved on. you dont have to lie. everyone at the table wasnt happy with how there meal came out. fish was over cooked, noodles dry, drinks being empty for long periods of time, when salad was brought out there was barley any in the bowl. just a waste of time and money. avoid.' The customer feels neutral, realization, surprise. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'we decided to come here after a night of mini golf and it was a huge mistake. we got a table pretty fast considering how busy it was, but walking to our table we saw so many empty seats and so many people waiting. it was strange. i ordered a starter and its never a good sign when it come after your food gets there. our waitress would forget things we asked for all the time and then when we would ask about it she would tell us she didnt forget she was getting to it. i would have given more respect if she would have just admited to forgeting and moved on. you dont have to lie. everyone at the table wasnt happy with how there meal came out. fish was over cooked, noodles dry, drinks being empty for long periods of time, when salad was brought out there was barley any in the bowl. just a waste of time and money. avoid.' The customer feels neutral, realization, surprise. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Seating Management: Ensure that all tables are utilized efficiently, especially during busy hours. This can help reduce the perceived wait time for customers.

2. Order Accuracy: Improve the accuracy of orders by implementing a more effective communication system between the kitchen and the waitstaff.

3. Timeliness: Ensure that food and drinks are served in a timely manner to avoid long waits.

4. Staff Training: Provide regular training to staff on customer service skills, including active listening, empathy, and honesty. They should be encouraged to admit mistakes and apologize sincerely."
1,"Sadly, I have to join the crowd on this one. I was hoping that Kitchen 56 would make my memories of Vatra go away, but instead just reminded me all over again. Food was WAY overpriced and just OK. Kudos to Eddie the Server who brought with him the only charm available the second time we tried K56; I'd give him 4 stars if the review were based solely on his service & personality. I will say the interior is much better than the previous incarnation, but the spots (lights) at the counter-height 4 top shone in my eyes and made me feel like it was last call...and I don't drink.","sadly, i have to join the crowd on this one. i was hoping that kitchen 56 would make my memories of vatra go away, but instead just reminded me all over again. food was way overpriced and just ok. kudos to eddie the server who brought with him the only charm available the second time we tried k56 i'd give him 4 stars if the review were based solely on his service personality. i will say the interior is much better than the previous incarnation, but the spots lights at the counter height 4 top shone in my eyes and made me feel like it was last call...and i don't drink.","disappointment, sadness, optimism","[INST] A customer left us a 1-star review: 'sadly, i have to join the crowd on this one. i was hoping that kitchen 56 would make my memories of vatra go away, but instead just reminded me all over again. food was way overpriced and just ok. kudos to eddie the server who brought with him the only charm available the second time we tried k56 i'd give him 4 stars if the review were based solely on his service personality. i will say the interior is much better than the previous incarnation, but the spots lights at the counter height 4 top shone in my eyes and made me feel like it was last call...and i don't drink.' The customer feels disappointment, sadness, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'sadly, i have to join the crowd on this one. i was hoping that kitchen 56 would make my memories of vatra go away, but instead just reminded me all over again. food was way overpriced and just ok. kudos to eddie the server who brought with him the only charm available the second time we tried k56 i'd give him 4 stars if the review were based solely on his service personality. i will say the interior is much better than the previous incarnation, but the spots lights at the counter height 4 top shone in my eyes and made me feel like it was last call...and i don't drink.' The customer feels disappointment, sadness, optimism. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Kitchen 56, consider the following steps:

1. Address the food quality and pricing concerns: Investigate the quality of the food served and consider adjusting prices to be more competitive in the market.

2. Improve lighting at the counter height 4-top: Consider replacing the spots lights with softer, less intrusive lighting to create a more comfortable dining experience.

3. Offer a complimentary dish or discount on the next visit: Acknowledge the customer's disappointment and offer a gesture of goodwill, such as a complimentary appetizer or dessert, or a discount on their next visit."
1,"I guess this place is good value because you receive a ton of really terrible food with terrible service at a cheap price.  The food is always cold, the sides are terrible (except for the coleslaw), and the service is terrible - whenever I have gone it is like a bunch of high schoolers are running the place.  Last time I went half the tables weren't cleared,  there was no cutlery to eat with and I had to ask for it 6 times and wait 5 minutes to get anything, and after I did I had a door slammed in my face.   A friend of mine said it was worse that a school cafeteria - I would have to agree.","i guess this place is good value because you receive a ton of really terrible food with terrible service at a cheap price. the food is always cold, the sides are terrible except for the coleslaw , and the service is terrible whenever i have gone it is like a bunch of high schoolers are running the place. last time i went half the tables weren't cleared, there was no cutlery to eat with and i had to ask for it 6 times and wait 5 minutes to get anything, and after i did i had a door slammed in my face. a friend of mine said it was worse that a school cafeteria i would have to agree.","disgust, annoyance, disappointment","[INST] A customer left us a 1-star review: 'i guess this place is good value because you receive a ton of really terrible food with terrible service at a cheap price. the food is always cold, the sides are terrible except for the coleslaw , and the service is terrible whenever i have gone it is like a bunch of high schoolers are running the place. last time i went half the tables weren't cleared, there was no cutlery to eat with and i had to ask for it 6 times and wait 5 minutes to get anything, and after i did i had a door slammed in my face. a friend of mine said it was worse that a school cafeteria i would have to agree.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i guess this place is good value because you receive a ton of really terrible food with terrible service at a cheap price. the food is always cold, the sides are terrible except for the coleslaw , and the service is terrible whenever i have gone it is like a bunch of high schoolers are running the place. last time i went half the tables weren't cleared, there was no cutlery to eat with and i had to ask for it 6 times and wait 5 minutes to get anything, and after i did i had a door slammed in my face. a friend of mine said it was worse that a school cafeteria i would have to agree.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Ensure that the food is consistently hot and of high quality. This may involve improving kitchen procedures, training staff on food preparation, and sourcing better ingredients.

2. Service: Train staff to provide efficient, friendly, and professional service. This includes clearing tables promptly, providing cutlery without being asked multiple times, and ensuring a welcoming atmosphere.

3. Communication: Improve communication with customers, especially when there are delays or issues. Apologize for any inconvenience and keep customers informed about what is being done to rectify the situation."
1,"the food was ok, nothing special... the service is not so good, forget to bring a cup of hot water we asked for and didn't say sorry when we mentioned it... tipped 10% and he yelled at us...","the food was ok, nothing special... the service is not so good, forget to bring a cup of hot water we asked for and didn't say sorry when we mentioned it... tipped 10 and he yelled at us...","annoyance, disapproval, disappointment","[INST] A customer left us a 1-star review: 'the food was ok, nothing special... the service is not so good, forget to bring a cup of hot water we asked for and didn't say sorry when we mentioned it... tipped 10 and he yelled at us...' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the food was ok, nothing special... the service is not so good, forget to bring a cup of hot water we asked for and didn't say sorry when we mentioned it... tipped 10 and he yelled at us...' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  1. Improve Communication: Ensure all staff are trained to maintain clear and respectful communication with customers. Acknowledge and apologize for any mistakes promptly.

2. Enhance Service Quality: Train staff to prioritize customer needs, such as providing requested items like hot water in a timely manner.

3. Encourage Feedback: Show customers that their feedback is valued by actively seeking and addressing their concerns. This can help create a more positive experience.

4. Reward Loyalty: Offer incentives for repeat customers, such as a complimentary item or discount on their next visit, to encourage them to return."
1,"Hotel needs to be updated. Upon arrival to our room we opened the door and the smell of weed smacked us in the face. The safe had an old pair of old stinky loafers. The water pressure in the shower was terrible and it took forever to rinse out my hair. The room was not very clean. Trying to park close to the tower you were in was a cluster. Rooms were cheap, but like they say \""you get what you pay for\""  definitely will not stay at this hotel again.","hotel needs to be updated. upon arrival to our room we opened the door and the smell of weed smacked us in the face. the safe had an old pair of old stinky loafers. the water pressure in the shower was terrible and it took forever to rinse out my hair. the room was not very clean. trying to park close to the tower you were in was a cluster. rooms were cheap, but like they say you get what you pay for definitely will not stay at this hotel again.","neutral, annoyance, disapproval","[INST] A customer left us a 1-star review: 'hotel needs to be updated. upon arrival to our room we opened the door and the smell of weed smacked us in the face. the safe had an old pair of old stinky loafers. the water pressure in the shower was terrible and it took forever to rinse out my hair. the room was not very clean. trying to park close to the tower you were in was a cluster. rooms were cheap, but like they say you get what you pay for definitely will not stay at this hotel again.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'hotel needs to be updated. upon arrival to our room we opened the door and the smell of weed smacked us in the face. the safe had an old pair of old stinky loafers. the water pressure in the shower was terrible and it took forever to rinse out my hair. the room was not very clean. trying to park close to the tower you were in was a cluster. rooms were cheap, but like they say you get what you pay for definitely will not stay at this hotel again.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Address the odor issue: Investigate the source of the marijuana smell in the rooms and take necessary steps to eliminate it.

2. Cleanliness: Enhance the cleaning procedures, particularly focusing on the rooms, to ensure a clean and hygienic environment for guests.

3. Amenities: Inspect and replace old or smelly items in the rooms, such as the safe and its contents.

4. Water pressure: Improve the water pressure in the showers to provide a more enjoyable experience for guests.

5. Parking: Optimize the parking layout to make it easier for guests to park close to the tower."
1,Very disappointed with the 1 hour delivery on a Wednesday evening when we live across the street and we only ordered 2 things.  The food for tge price is not worth it.. I will never order from this place again!,very disappointed with the 1 hour delivery on a wednesday evening when we live across the street and we only ordered 2 things. the food for tge price is not worth it.. i will never order from this place again!,"disappointment, disapproval, annoyance","[INST] A customer left us a 1-star review: 'very disappointed with the 1 hour delivery on a wednesday evening when we live across the street and we only ordered 2 things. the food for tge price is not worth it.. i will never order from this place again!' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'very disappointed with the 1 hour delivery on a wednesday evening when we live across the street and we only ordered 2 things. the food for tge price is not worth it.. i will never order from this place again!' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Apologize for the inconvenience: Acknowledge the customer's frustration and apologize for the delayed delivery, especially considering the short distance and limited order size.

2. Offer a solution: Offer a discount or free delivery on their next order as a gesture of goodwill to make up for the poor experience.

3. Address the issue: Investigate the cause of the delayed delivery, whether it was an internal error or external factors, and take steps to prevent it from happening again.

4. Personalize the response: Mention specific details about their order and location to show that you value their custom and understand their situation."
1,"I didn't even want to give this place 1 star. I was at the avondale \nLocation. I've been experiencing strange light headedness, constant dizziness as well as neck tightness and pain and head numbness. Went to my primary for a referral in hope for an X-ray or scan. Had a negative experience at a different neurologist and was hoping this would be more helpful. Nope. Was quick to diagnose me as depressed and suggested I needed a psychiatrist for an anti depressant instead. What I joke. Still have no answers why I'm struggling daily.","i didn't even want to give this place 1 star. i was at the avondale nlocation. i've been experiencing strange light headedness, constant dizziness as well as neck tightness and pain and head numbness. went to my primary for a referral in hope for an x ray or scan. had a negative experience at a different neurologist and was hoping this would be more helpful. nope. was quick to diagnose me as depressed and suggested i needed a psychiatrist for an anti depressant instead. what i joke. still have no answers why i'm struggling daily.","disappointment, disapproval, optimism","[INST] A customer left us a 1-star review: 'i didn't even want to give this place 1 star. i was at the avondale nlocation. i've been experiencing strange light headedness, constant dizziness as well as neck tightness and pain and head numbness. went to my primary for a referral in hope for an x ray or scan. had a negative experience at a different neurologist and was hoping this would be more helpful. nope. was quick to diagnose me as depressed and suggested i needed a psychiatrist for an anti depressant instead. what i joke. still have no answers why i'm struggling daily.' The customer feels disappointment, disapproval, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i didn't even want to give this place 1 star. i was at the avondale nlocation. i've been experiencing strange light headedness, constant dizziness as well as neck tightness and pain and head numbness. went to my primary for a referral in hope for an x ray or scan. had a negative experience at a different neurologist and was hoping this would be more helpful. nope. was quick to diagnose me as depressed and suggested i needed a psychiatrist for an anti depressant instead. what i joke. still have no answers why i'm struggling daily.' The customer feels disappointment, disapproval, optimism. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Empathy and Understanding: Acknowledge the customer's concerns and express empathy towards their difficult situation. This can be done through a personalized response that shows we understand their frustration and the impact of their symptoms on their daily life.

2. Address the Issue: Assure the customer that we will look into their case and address their concerns with the appropriate medical professionals. This may involve consulting with our neurologist to ensure they are up-to-date on the latest diagnostic techniques and treatment options."
1,"For a \""clean\"" restaurant they sure cut corners and give you nasty food. I ordered the mango mint salad and it was supposed to have grilled chicken and sweet onions, yet the meat looked like cheap cold cuts and the onions looked like they came from a jar. The \""grilled\"" chicken was literally cold cuts. The avocado looked like it has been sitting out all day. Needless to say, I won't be eating here again.","for a clean restaurant they sure cut corners and give you nasty food. i ordered the mango mint salad and it was supposed to have grilled chicken and sweet onions, yet the meat looked like cheap cold cuts and the onions looked like they came from a jar. the grilled chicken was literally cold cuts. the avocado looked like it has been sitting out all day. needless to say, i won't be eating here again.","disappointment, neutral, annoyance","[INST] A customer left us a 1-star review: 'for a clean restaurant they sure cut corners and give you nasty food. i ordered the mango mint salad and it was supposed to have grilled chicken and sweet onions, yet the meat looked like cheap cold cuts and the onions looked like they came from a jar. the grilled chicken was literally cold cuts. the avocado looked like it has been sitting out all day. needless to say, i won't be eating here again.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'for a clean restaurant they sure cut corners and give you nasty food. i ordered the mango mint salad and it was supposed to have grilled chicken and sweet onions, yet the meat looked like cheap cold cuts and the onions looked like they came from a jar. the grilled chicken was literally cold cuts. the avocado looked like it has been sitting out all day. needless to say, i won't be eating here again.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's disappointment and expressing empathy for their experience.

2. Apologize sincerely: Offer a genuine apology for the poor quality of the food and the overall experience.

3. Offer a solution: Provide a solution, such as a complimentary meal or a discount on their next visit, to make amends for the poor experience."
1,"okay, i want to start by saying that i was dressed like a champ and had no money. my two friends however, had a couple dozen K  on them and were dressed \""okay\"". we were treated like shit almost everywhere we went in this casino because of that. Michael Mina was an outstanding place though. if you're hungry and love wine, go there!","okay, i want to start by saying that i was dressed like a champ and had no money. my two friends however, had a couple dozen k on them and were dressed okay . we were treated like shit almost everywhere we went in this casino because of that. michael mina was an outstanding place though. if you're hungry and love wine, go there!","admiration, approval, disappointment","[INST] A customer left us a 1-star review: 'okay, i want to start by saying that i was dressed like a champ and had no money. my two friends however, had a couple dozen k on them and were dressed okay . we were treated like shit almost everywhere we went in this casino because of that. michael mina was an outstanding place though. if you're hungry and love wine, go there!' The customer feels admiration, approval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'okay, i want to start by saying that i was dressed like a champ and had no money. my two friends however, had a couple dozen k on them and were dressed okay . we were treated like shit almost everywhere we went in this casino because of that. michael mina was an outstanding place though. if you're hungry and love wine, go there!' The customer feels admiration, approval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. **Addressing Perceived Discrimination**: Ensure all staff are trained to provide equal service to all customers, regardless of their appearance or financial status.

2. **Improve Customer Service**: Train staff to be more welcoming and attentive to all customers, making them feel valued and respected.

3. **Promote a More Inclusive Environment**: Implement policies that encourage an inclusive environment, where everyone feels comfortable and valued.

4. **Highlight Positive Experiences**: Since the customer had a positive experience at Michael Mina, we could emphasize this aspect of our services to encourage them to return."
1,"Went here to have my nails done.  First of all, I can't tell if they even grasp what I want because they can't speak very good English, and mostly respond with \""yeah, yeah,yeah\"".  Next I come here and I'm the only customer.  I get the one named hy who obviously has poor artistic skills.  I wouldn't have this guy pain the side of my house!  I ended up with a nail polish job that looked like a 4 yr old did it when they were drunk.  I complained to the guy while he was doing it, and his solution was to add more coats of polish!  My nails ended up looking like I dipped my fingers in pink hot wax.  I told three employees i hated it but got nowhere.  Finally I paid and hy had the gall to ask if I wanted to add a tip.  I walked out, but just couldn't accept the shoddy work and went back in.  Henry got attitude and abruptly told me to sit down and wait my turn (now 8 people waiting) to have them fixed.  Totally disappointed, spent almost 3 hours on that should have only taken an hour at the most! I'm irritated with oriental attitude!","went here to have my nails done. first of all, i can't tell if they even grasp what i want because they can't speak very good english, and mostly respond with yeah, yeah,yeah . next i come here and i'm the only customer. i get the one named hy who obviously has poor artistic skills. i wouldn't have this guy pain the side of my house! i ended up with a nail polish job that looked like a 4 yr old did it when they were drunk. i complained to the guy while he was doing it, and his solution was to add more coats of polish! my nails ended up looking like i dipped my fingers in pink hot wax. i told three employees i hated it but got nowhere. finally i paid and hy had the gall to ask if i wanted to add a tip. i walked out, but just couldn't accept the shoddy work and went back in. henry got attitude and abruptly told me to sit down and wait my turn now 8 people waiting to have them fixed. totally disappointed, spent almost 3 hours on that should have only taken an hour at the most! i'm irritated with oriental attitude!","neutral, annoyance, disappointment","[INST] A customer left us a 1-star review: 'went here to have my nails done. first of all, i can't tell if they even grasp what i want because they can't speak very good english, and mostly respond with yeah, yeah,yeah . next i come here and i'm the only customer. i get the one named hy who obviously has poor artistic skills. i wouldn't have this guy pain the side of my house! i ended up with a nail polish job that looked like a 4 yr old did it when they were drunk. i complained to the guy while he was doing it, and his solution was to add more coats of polish! my nails ended up looking like i dipped my fingers in pink hot wax. i told three employees i hated it but got nowhere. finally i paid and hy had the gall to ask if i wanted to add a tip. i walked out, but just couldn't accept the shoddy work and went back in. henry got attitude and abruptly told me to sit down and wait my turn now 8 people waiting to have them fixed. totally disappointed, spent almost 3 hours on that should have only taken an hour at the most! i'm irritated with oriental attitude!' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'went here to have my nails done. first of all, i can't tell if they even grasp what i want because they can't speak very good english, and mostly respond with yeah, yeah,yeah . next i come here and i'm the only customer. i get the one named hy who obviously has poor artistic skills. i wouldn't have this guy pain the side of my house! i ended up with a nail polish job that looked like a 4 yr old did it when they were drunk. i complained to the guy while he was doing it, and his solution was to add more coats of polish! my nails ended up looking like i dipped my fingers in pink hot wax. i told three employees i hated it but got nowhere. finally i paid and hy had the gall to ask if i wanted to add a tip. i walked out, but just couldn't accept the shoddy work and went back in. henry got attitude and abruptly told me to sit down and wait my turn now 8 people waiting to have them fixed. totally disappointed, spent almost 3 hours on that should have only taken an hour at the most! i'm irritated with oriental attitude!' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Language Barrier: Provide language support for customers who may not be fluent in English. This could be through hiring bilingual staff or using translation tools.

2. Communication: Improve communication skills among staff to ensure they understand and can effectively convey the customer's requests.

3. Quality of Service: Enhance the artistic skills of the nail technicians to ensure they can deliver high-quality work. This could involve additional training or hiring more skilled professionals.

4. Customer Service: Train staff to handle customer complaints effectively and professionally."
1,"This is a HORRIBLE company. My mother is disabled and they took advantage of her. Our water leveler was broken and flooding our backyard for 2 months and supposedly had no idea it was the pool. Even though their website states that they check all parts before leaving. Don't understand how they could miss it shooting 1/2 a gallon of water per minute. (we found that out from our water company) I contacted BBB and all they offered was a month refund of pool services. Didn't even offer to pay for the damages in our backyard. We had a new guy come and he could not believe the damages it caused and how they \""didn't know\"". This company is terrible with no morals at all. DO NOT USE THEM",this is a horrible company. my mother is disabled and they took advantage of her. our water leveler was broken and flooding our backyard for 2 months and supposedly had no idea it was the pool. even though their website states that they check all parts before leaving. don't understand how they could miss it shooting 1 2 a gallon of water per minute. we found that out from our water company i contacted bbb and all they offered was a month refund of pool services. didn't even offer to pay for the damages in our backyard. we had a new guy come and he could not believe the damages it caused and how they didn't know . this company is terrible with no morals at all. do not use them,"fear, annoyance, neutral","[INST] A customer left us a 1-star review: 'this is a horrible company. my mother is disabled and they took advantage of her. our water leveler was broken and flooding our backyard for 2 months and supposedly had no idea it was the pool. even though their website states that they check all parts before leaving. don't understand how they could miss it shooting 1 2 a gallon of water per minute. we found that out from our water company i contacted bbb and all they offered was a month refund of pool services. didn't even offer to pay for the damages in our backyard. we had a new guy come and he could not believe the damages it caused and how they didn't know . this company is terrible with no morals at all. do not use them' The customer feels fear, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this is a horrible company. my mother is disabled and they took advantage of her. our water leveler was broken and flooding our backyard for 2 months and supposedly had no idea it was the pool. even though their website states that they check all parts before leaving. don't understand how they could miss it shooting 1 2 a gallon of water per minute. we found that out from our water company i contacted bbb and all they offered was a month refund of pool services. didn't even offer to pay for the damages in our backyard. we had a new guy come and he could not believe the damages it caused and how they didn't know . this company is terrible with no morals at all. do not use them' The customer feels fear, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  1. Empathize and apologize: Acknowledge the customer's frustration and express empathy for their situation. Apologize for the inconvenience and the perceived lack of attention to their mother's needs.

2. Investigate the issue: Conduct a thorough investigation into the malfunctioning water leveler and the prolonged flooding in the backyard. Identify what went wrong and how it could have been prevented.

3. Address the issue promptly: Once the problem is identified, take immediate action to resolve it. Offer to repair or replace the faulty water leveler at no additional cost to the customer."
1,"One star is being considerate....... \nWent @ 5pm on a Saturday & sat @ the bar. Bartender was restocking the bar @ the other end & never greeted us. While we waited patiently for her to come over, 4 people walked in wanting drinks to-go & she served them before even greeting us. I had to stop the Manager to take our drink order & food order after waiting about 10 minutes. \nOnly about 4 tables were occupied in the restaurant, yet it took about 40 minutes to get burgers for the 3 of us. The food was decent but customer service was horrible.","one star is being considerate....... nwent 5pm on a saturday sat the bar. bartender was restocking the bar the other end never greeted us. while we waited patiently for her to come over, 4 people walked in wanting drinks to go she served them before even greeting us. i had to stop the manager to take our drink order food order after waiting about 10 minutes. nonly about 4 tables were occupied in the restaurant, yet it took about 40 minutes to get burgers for the 3 of us. the food was decent but customer service was horrible.","annoyance, disgust, disappointment","[INST] A customer left us a 1-star review: 'one star is being considerate....... nwent 5pm on a saturday sat the bar. bartender was restocking the bar the other end never greeted us. while we waited patiently for her to come over, 4 people walked in wanting drinks to go she served them before even greeting us. i had to stop the manager to take our drink order food order after waiting about 10 minutes. nonly about 4 tables were occupied in the restaurant, yet it took about 40 minutes to get burgers for the 3 of us. the food was decent but customer service was horrible.' The customer feels annoyance, disgust, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'one star is being considerate....... nwent 5pm on a saturday sat the bar. bartender was restocking the bar the other end never greeted us. while we waited patiently for her to come over, 4 people walked in wanting drinks to go she served them before even greeting us. i had to stop the manager to take our drink order food order after waiting about 10 minutes. nonly about 4 tables were occupied in the restaurant, yet it took about 40 minutes to get burgers for the 3 of us. the food was decent but customer service was horrible.' The customer feels annoyance, disgust, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve staff communication and customer engagement: Ensure that all staff members are aware of their responsibilities and are trained to greet customers promptly upon arrival.

2. Prioritize existing customers: Give priority to customers who are already present in the establishment over new customers who want to-go orders.

3. Streamline the ordering process: Implement a system that allows customers to place their orders more efficiently, such as having menus available at the table or a mobile ordering app."
1,"I have been coming here for over 4 years on a weekly basis. They mostly did an average job. However today I went there and left my headphones on the backseat. Even when I was getting out of the car I looked at them and thought to myself no one is going to steal them, I'm a regular. Well I was wrong. When I went to grab the headphones and hour after leaving the wash they were gone, and the wash was now closed.\n\nTLDR: Stole the headphones out of my car.","i have been coming here for over 4 years on a weekly basis. they mostly did an average job. however today i went there and left my headphones on the backseat. even when i was getting out of the car i looked at them and thought to myself no one is going to steal them, i'm a regular. well i was wrong. when i went to grab the headphones and hour after leaving the wash they were gone, and the wash was now closed. n ntldr stole the headphones out of my car.","realization, neutral, disappointment","[INST] A customer left us a 1-star review: 'i have been coming here for over 4 years on a weekly basis. they mostly did an average job. however today i went there and left my headphones on the backseat. even when i was getting out of the car i looked at them and thought to myself no one is going to steal them, i'm a regular. well i was wrong. when i went to grab the headphones and hour after leaving the wash they were gone, and the wash was now closed. n ntldr stole the headphones out of my car.' The customer feels realization, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i have been coming here for over 4 years on a weekly basis. they mostly did an average job. however today i went there and left my headphones on the backseat. even when i was getting out of the car i looked at them and thought to myself no one is going to steal them, i'm a regular. well i was wrong. when i went to grab the headphones and hour after leaving the wash they were gone, and the wash was now closed. n ntldr stole the headphones out of my car.' The customer feels realization, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could:

1. Implement a lost and found system for items left in vehicles. This would provide a sense of security and reassurance for regular customers.

2. Improve communication with customers about the closing hours of the wash. This could help prevent situations where customers feel they have been left stranded after leaving their belongings.

3. Offer a compensation or replacement for the lost headphones as a gesture of goodwill. This could help alleviate the customer's disappointment and demonstrate our commitment to customer satisfaction.

4. Review and reinforce training with staff on the importance of returning found items to the lost and found, especially when the wash is closed."
1,"The Angus Reserve Burger at $12 was a frozen patty cooked to whatever the chef feels like cooking.  If you looking for food or drinks there are other places in Pittsburgh.  Come on Tap room, how many local breweries are located around Pittsburgh.  Update your selection","the angus reserve burger at 12 was a frozen patty cooked to whatever the chef feels like cooking. if you looking for food or drinks there are other places in pittsburgh. come on tap room, how many local breweries are located around pittsburgh. update your selection","neutral, curiosity, confusion","[INST] A customer left us a 1-star review: 'the angus reserve burger at 12 was a frozen patty cooked to whatever the chef feels like cooking. if you looking for food or drinks there are other places in pittsburgh. come on tap room, how many local breweries are located around pittsburgh. update your selection' The customer feels neutral, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the angus reserve burger at 12 was a frozen patty cooked to whatever the chef feels like cooking. if you looking for food or drinks there are other places in pittsburgh. come on tap room, how many local breweries are located around pittsburgh. update your selection' The customer feels neutral, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the feedback: Respond to the review, thank the customer for their feedback, and express our regret for their dissatisfaction with the Angus Reserve Burger.

2. Address the issue: Investigate the quality of the Angus Reserve Burger and ensure that it is fresh and cooked consistently. If necessary, update our cooking procedures to ensure that the burger is cooked to the customer's satisfaction.

3. Offer a solution: Offer the customer a complimentary Angus Reserve Burger, cooked to their specifications, on a future visit."
1,"When it's so difficult to reserve at a restaurant, your expectations obviously rise about the type of service/food you can get there. First time I went, even with a reservation, we had to wait 45 minutes in line. While normally at other restaurants the waiter apologizes and sometimes even offers you drinks on the house for this unforeseen wait, the waiter rudely said it wasn't his fault and we just need to wait or leave.\n\nOverall, nothing special, it's a typical newly opened plateau bistro that claims to be much more than it actually is. Small appetizers, while nicely presented, are mostly bland, no originality in the tastes and sizes are ridiculously small.\n\nSecond time around, ( why we even went back is beyond me)\n\nthe new waiter is even more rude than the first time around, refuses to speak in English, is absolutely unattentive to our table and does what no waiter is ever allowed to do to a customer, calling us cheap and asking us to never come back to this restaurant( each bill was around 25-35$)!!!! I have NEVER seen this type of demeanour in any restaurant not even in France, where the waiters are infamous for being rude.\n\nDon't go there, it is not worth your money, nor your time","when it's so difficult to reserve at a restaurant, your expectations obviously rise about the type of service food you can get there. first time i went, even with a reservation, we had to wait 45 minutes in line. while normally at other restaurants the waiter apologizes and sometimes even offers you drinks on the house for this unforeseen wait, the waiter rudely said it wasn't his fault and we just need to wait or leave. n noverall, nothing special, it's a typical newly opened plateau bistro that claims to be much more than it actually is. small appetizers, while nicely presented, are mostly bland, no originality in the tastes and sizes are ridiculously small. n nsecond time around, why we even went back is beyond me n nthe new waiter is even more rude than the first time around, refuses to speak in english, is absolutely unattentive to our table and does what no waiter is ever allowed to do to a customer, calling us cheap and asking us to never come back to this restaurant each bill was around 25 35 !!!! i have never seen this type of demeanour in any restaurant not even in france, where the waiters are infamous for being rude. n ndon't go there, it is not worth your money, nor your time","neutral, annoyance, disappointment","[INST] A customer left us a 1-star review: 'when it's so difficult to reserve at a restaurant, your expectations obviously rise about the type of service food you can get there. first time i went, even with a reservation, we had to wait 45 minutes in line. while normally at other restaurants the waiter apologizes and sometimes even offers you drinks on the house for this unforeseen wait, the waiter rudely said it wasn't his fault and we just need to wait or leave. n noverall, nothing special, it's a typical newly opened plateau bistro that claims to be much more than it actually is. small appetizers, while nicely presented, are mostly bland, no originality in the tastes and sizes are ridiculously small. n nsecond time around, why we even went back is beyond me n nthe new waiter is even more rude than the first time around, refuses to speak in english, is absolutely unattentive to our table and does what no waiter is ever allowed to do to a customer, calling us cheap and asking us to never come back to this restaurant each bill was around 25 35 !!!! i have never seen this type of demeanour in any restaurant not even in france, where the waiters are infamous for being rude. n ndon't go there, it is not worth your money, nor your time' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'when it's so difficult to reserve at a restaurant, your expectations obviously rise about the type of service food you can get there. first time i went, even with a reservation, we had to wait 45 minutes in line. while normally at other restaurants the waiter apologizes and sometimes even offers you drinks on the house for this unforeseen wait, the waiter rudely said it wasn't his fault and we just need to wait or leave. n noverall, nothing special, it's a typical newly opened plateau bistro that claims to be much more than it actually is. small appetizers, while nicely presented, are mostly bland, no originality in the tastes and sizes are ridiculously small. n nsecond time around, why we even went back is beyond me n nthe new waiter is even more rude than the first time around, refuses to speak in english, is absolutely unattentive to our table and does what no waiter is ever allowed to do to a customer, calling us cheap and asking us to never come back to this restaurant each bill was around 25 35 !!!! i have never seen this type of demeanour in any restaurant not even in france, where the waiters are infamous for being rude. n ndon't go there, it is not worth your money, nor your time' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your restaurant, consider the following steps:

1. Improve wait time management: Address the issue of long wait times, especially for customers with reservations. This could involve better staff scheduling, or improving the system for seating customers.

2. Train staff on customer service: Ensure that your staff are trained to handle customer complaints in a professional and empathetic manner. Apologize for any inconvenience caused and offer solutions, such as complimentary drinks or desserts, to make up for the wait.

3. Enhance menu offerings: Work on improving the taste, originality, and portion sizes of your dishes."
1,"Are you thinking about sleeping here for a vegas trip?\n\nShort Answer:  No.\n\nLong Answer: Saying the walls are paper thin would be a compliment. I was able to tell when and which neighbor was using the bathroom.\n\nThere is no one working late at night. Meaning, if you are trying to sleep at 4am in the morning but the upstairs people are playing nonstop music and having their drunken ass fall to the floor all the time, you can't complain to anyone. The adjacent motel 6 has security, but this shit hole place doesn't.\n\nVending machines are like buying food/drinks at theme parks. $2 per CAN, and about $1.50 for small sized candy.\n\nIf you happen to rent out the room #277, notice the nostalgic dents from someones fists from a previous lifetime.\n\nThe basketball court is more of an \""lol\"" factor. it looks like a dogs head when trying to understand you. other words, tilted.\n\nIf you decide to stay here, you'll notice the fine line between usual vegas (hooters casino area) to ghetto, which is at the best value inn and motel 6.\n\nANd, if you decide to stay at this charming piece of crap.... after your stay, let me ask you this... \""Remember their awesome customer service?... you're right. Neither do I\""\n\n\nps. THey don't charge you until after you check out. Meaning you could show up with a \""reservation\"" but they have no rooms available. As to what almost happened to us. They had a difficult time finding a room for us even though we made a reservation weeks in advance.","are you thinking about sleeping here for a vegas trip? n nshort answer no. n nlong answer saying the walls are paper thin would be a compliment. i was able to tell when and which neighbor was using the bathroom. n nthere is no one working late at night. meaning, if you are trying to sleep at 4am in the morning but the upstairs people are playing nonstop music and having their drunken ass fall to the floor all the time, you can't complain to anyone. the adjacent motel 6 has security, but this shit hole place doesn't. n nvending machines are like buying food drinks at theme parks. 2 per can, and about 1.50 for small sized candy. n nif you happen to rent out the room 277, notice the nostalgic dents from someones fists from a previous lifetime. n nthe basketball court is more of an lol factor. it looks like a dogs head when trying to understand you. other words, tilted. n nif you decide to stay here, you'll notice the fine line between usual vegas hooters casino area to ghetto, which is at the best value inn and motel 6. n nand, if you decide to stay at this charming piece of crap.... after your stay, let me ask you this... remember their awesome customer service?... you're right. neither do i n n nps. they don't charge you until after you check out. meaning you could show up with a reservation but they have no rooms available. as to what almost happened to us. they had a difficult time finding a room for us even though we made a reservation weeks in advance.","neutral, annoyance, disapproval","[INST] A customer left us a 1-star review: 'are you thinking about sleeping here for a vegas trip? n nshort answer no. n nlong answer saying the walls are paper thin would be a compliment. i was able to tell when and which neighbor was using the bathroom. n nthere is no one working late at night. meaning, if you are trying to sleep at 4am in the morning but the upstairs people are playing nonstop music and having their drunken ass fall to the floor all the time, you can't complain to anyone. the adjacent motel 6 has security, but this shit hole place doesn't. n nvending machines are like buying food drinks at theme parks. 2 per can, and about 1.50 for small sized candy. n nif you happen to rent out the room 277, notice the nostalgic dents from someones fists from a previous lifetime. n nthe basketball court is more of an lol factor. it looks like a dogs head when trying to understand you. other words, tilted. n nif you decide to stay here, you'll notice the fine line between usual vegas hooters casino area to ghetto, which is at the best value inn and motel 6. n nand, if you decide to stay at this charming piece of crap.... after your stay, let me ask you this... remember their awesome customer service?... you're right. neither do i n n nps. they don't charge you until after you check out. meaning you could show up with a reservation but they have no rooms available. as to what almost happened to us. they had a difficult time finding a room for us even though we made a reservation weeks in advance.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'are you thinking about sleeping here for a vegas trip? n nshort answer no. n nlong answer saying the walls are paper thin would be a compliment. i was able to tell when and which neighbor was using the bathroom. n nthere is no one working late at night. meaning, if you are trying to sleep at 4am in the morning but the upstairs people are playing nonstop music and having their drunken ass fall to the floor all the time, you can't complain to anyone. the adjacent motel 6 has security, but this shit hole place doesn't. n nvending machines are like buying food drinks at theme parks. 2 per can, and about 1.50 for small sized candy. n nif you happen to rent out the room 277, notice the nostalgic dents from someones fists from a previous lifetime. n nthe basketball court is more of an lol factor. it looks like a dogs head when trying to understand you. other words, tilted. n nif you decide to stay here, you'll notice the fine line between usual vegas hooters casino area to ghetto, which is at the best value inn and motel 6. n nand, if you decide to stay at this charming piece of crap.... after your stay, let me ask you this... remember their awesome customer service?... you're right. neither do i n n nps. they don't charge you until after you check out. meaning you could show up with a reservation but they have no rooms available. as to what almost happened to us. they had a difficult time finding a room for us even though we made a reservation weeks in advance.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Noise Control: Improve the insulation of the walls to reduce noise transfer between rooms, especially at night.

2. Late Night Staffing: Ensure there is adequate staffing during late night hours to address any noise complaints or issues.

3. Pricing of Vending Machines: Review the pricing of vending machines and consider making them more affordable.

4. Room Maintenance: Inspect and repair any damage in rooms, such as the dents mentioned in the review.

5. Communication: Improve communication with guests, especially regarding room availability and reservations."
1,"Generally, Walgreens is a great organization, but they definitely have a bad apple with this store.  Rude, inconsistent employees.  I complained to the Walgreens corporate office about them, but no response.  I guess corporate does not care about customer service complaints.","generally, walgreens is a great organization, but they definitely have a bad apple with this store. rude, inconsistent employees. i complained to the walgreens corporate office about them, but no response. i guess corporate does not care about customer service complaints.","annoyance, anger, neutral","[INST] A customer left us a 1-star review: 'generally, walgreens is a great organization, but they definitely have a bad apple with this store. rude, inconsistent employees. i complained to the walgreens corporate office about them, but no response. i guess corporate does not care about customer service complaints.' The customer feels annoyance, anger, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'generally, walgreens is a great organization, but they definitely have a bad apple with this store. rude, inconsistent employees. i complained to the walgreens corporate office about them, but no response. i guess corporate does not care about customer service complaints.' The customer feels annoyance, anger, neutral. Concisely, how can we best improve our services for this customer's experience?  1. Acknowledge the complaint: Respond to the review promptly, acknowledging the customer's frustration and expressing empathy for their experience.

2. Address the issue: Investigate the specific store mentioned in the review to identify any inconsistencies or poor performance by employees. Take appropriate action to rectify the situation, such as providing additional training or addressing any disciplinary issues.

3. Offer a solution: Offer the customer a personalized solution, such as a refund, store credit, or a phone call from a store manager to discuss their concerns.

4. Follow up: After addressing the issue, follow up with the customer to ensure their satisfaction with the resolution."
1,"I am from San Diego and visited this facility on Wednesday with my family in hopes of some delicious Mexican food. Unfortunately, it was terrible. I ordered 2 of the Carne Asada Fries and 2 carne asada tacos and 3 drinks. The total was overpriced at  $25.  The tacos were small treet tacos and the carne asada fries were a small saucer size serving. The carne asada fries has some nasty nacho cheese, which I have never seen on carne asada fries before. I have to say this was the worst mexican food I have ever had in my life! I will never come back to that place. BTW they get 1 star because I cannot post with no stars.","i am from san diego and visited this facility on wednesday with my family in hopes of some delicious mexican food. unfortunately, it was terrible. i ordered 2 of the carne asada fries and 2 carne asada tacos and 3 drinks. the total was overpriced at 25. the tacos were small treet tacos and the carne asada fries were a small saucer size serving. the carne asada fries has some nasty nacho cheese, which i have never seen on carne asada fries before. i have to say this was the worst mexican food i have ever had in my life! i will never come back to that place. btw they get 1 star because i cannot post with no stars.","disgust, disappointment, fear","[INST] A customer left us a 1-star review: 'i am from san diego and visited this facility on wednesday with my family in hopes of some delicious mexican food. unfortunately, it was terrible. i ordered 2 of the carne asada fries and 2 carne asada tacos and 3 drinks. the total was overpriced at 25. the tacos were small treet tacos and the carne asada fries were a small saucer size serving. the carne asada fries has some nasty nacho cheese, which i have never seen on carne asada fries before. i have to say this was the worst mexican food i have ever had in my life! i will never come back to that place. btw they get 1 star because i cannot post with no stars.' The customer feels disgust, disappointment, fear. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i am from san diego and visited this facility on wednesday with my family in hopes of some delicious mexican food. unfortunately, it was terrible. i ordered 2 of the carne asada fries and 2 carne asada tacos and 3 drinks. the total was overpriced at 25. the tacos were small treet tacos and the carne asada fries were a small saucer size serving. the carne asada fries has some nasty nacho cheese, which i have never seen on carne asada fries before. i have to say this was the worst mexican food i have ever had in my life! i will never come back to that place. btw they get 1 star because i cannot post with no stars.' The customer feels disgust, disappointment, fear. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the poor experience: Acknowledge their disappointment and express regret for the subpar meal they received.

2. Address the specific issues: Investigate the quality of the carne asada fries and tacos, and ensure that the nacho cheese used is appropriate for the dish.

3. Offer a solution: Offer a complimentary meal or discount on their next visit to make up for the unsatisfactory experience."
1,"2nd time I've tried this place in 2 years.  I regret that decision.  Came here last year and picked up an order for my wife and 2 girls, everything was wrong and we were missing a whole sandwich.  My fault for assuming they could give me everything I paid for without me double checking.\n\nFast fwd to this year and the girls really wanted a donut.  Once again, staff was less than courteous, poor help with a confusing menu that we are unfamiliar with.  My wife ordered chicken salad with her bland latte.  10 mins later they let us know they didn't have chicken salad, so they offered a fried chicken sandwich.  Instead my wife asked for the turkey that I had ordered.  Hers came on a croissant, mine was on a French roll.  The picture shows about an inch of turkey piled on the roll, the real sandwiches were seriously 1 slice of turkey.  Wow.  $22 for 2 coffes, 2 hot chocolates, 2 donuts, and 2 turkey sandwiches.  Done with DD.","2nd time i've tried this place in 2 years. i regret that decision. came here last year and picked up an order for my wife and 2 girls, everything was wrong and we were missing a whole sandwich. my fault for assuming they could give me everything i paid for without me double checking. n nfast fwd to this year and the girls really wanted a donut. once again, staff was less than courteous, poor help with a confusing menu that we are unfamiliar with. my wife ordered chicken salad with her bland latte. 10 mins later they let us know they didn't have chicken salad, so they offered a fried chicken sandwich. instead my wife asked for the turkey that i had ordered. hers came on a croissant, mine was on a french roll. the picture shows about an inch of turkey piled on the roll, the real sandwiches were seriously 1 slice of turkey. wow. 22 for 2 coffes, 2 hot chocolates, 2 donuts, and 2 turkey sandwiches. done with dd.","remorse, disappointment, sadness","[INST] A customer left us a 1-star review: '2nd time i've tried this place in 2 years. i regret that decision. came here last year and picked up an order for my wife and 2 girls, everything was wrong and we were missing a whole sandwich. my fault for assuming they could give me everything i paid for without me double checking. n nfast fwd to this year and the girls really wanted a donut. once again, staff was less than courteous, poor help with a confusing menu that we are unfamiliar with. my wife ordered chicken salad with her bland latte. 10 mins later they let us know they didn't have chicken salad, so they offered a fried chicken sandwich. instead my wife asked for the turkey that i had ordered. hers came on a croissant, mine was on a french roll. the picture shows about an inch of turkey piled on the roll, the real sandwiches were seriously 1 slice of turkey. wow. 22 for 2 coffes, 2 hot chocolates, 2 donuts, and 2 turkey sandwiches. done with dd.' The customer feels remorse, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: '2nd time i've tried this place in 2 years. i regret that decision. came here last year and picked up an order for my wife and 2 girls, everything was wrong and we were missing a whole sandwich. my fault for assuming they could give me everything i paid for without me double checking. n nfast fwd to this year and the girls really wanted a donut. once again, staff was less than courteous, poor help with a confusing menu that we are unfamiliar with. my wife ordered chicken salad with her bland latte. 10 mins later they let us know they didn't have chicken salad, so they offered a fried chicken sandwich. instead my wife asked for the turkey that i had ordered. hers came on a croissant, mine was on a french roll. the picture shows about an inch of turkey piled on the roll, the real sandwiches were seriously 1 slice of turkey. wow. 22 for 2 coffes, 2 hot chocolates, 2 donuts, and 2 turkey sandwiches. done with dd.' The customer feels remorse, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience?  1. Improve Communication: Ensure staff is trained to communicate effectively with customers, especially when there are menu changes or unavailability of certain items.

2. Double-Check Orders: Implement a system to double-check orders before they are prepared, to minimize errors and ensure accuracy.

3. Courtesy and Attentiveness: Train staff to be more courteous and attentive to customers, especially when they are unfamiliar with the menu.

4. Menu Clarity: Simplify the menu to make it more user-friendly, with clear descriptions and images of each item."
1,"Our group got food poisoning from eating here. The service was great, but we got so sick afterwards we can never come back. \n\nStay AWAY! there are many other options for eating in the Venetian","our group got food poisoning from eating here. the service was great, but we got so sick afterwards we can never come back. n nstay away! there are many other options for eating in the venetian","disappointment, sadness, admiration","[INST] A customer left us a 1-star review: 'our group got food poisoning from eating here. the service was great, but we got so sick afterwards we can never come back. n nstay away! there are many other options for eating in the venetian' The customer feels disappointment, sadness, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'our group got food poisoning from eating here. the service was great, but we got so sick afterwards we can never come back. n nstay away! there are many other options for eating in the venetian' The customer feels disappointment, sadness, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and prevent future incidents of food poisoning, we can take the following steps:

1. Investigate the incident: Contact the health department to investigate the cause of the food poisoning. This may involve testing food samples, interviewing staff, and reviewing kitchen practices.

2. Address the issue: Based on the investigation, take appropriate action to address the issue. This may include retraining staff on food safety practices, updating kitchen equipment, or changing food suppliers.

3. Apologize and offer compensation: Reach out to the customer to apologize for their experience and offer compensation for their meal and any medical expenses related to the food poisoning."
1,"Just when I thought finally  arrived to be told the two beds room I paid for was gone and I should of read the fine print, so I asked for a manager, ten min later she comes with a bad attitude and presided to tell me you should of been here sooner so I got loud at the point a room became available she offered me nothing even when I told here I walked a long ways in the cold wind to find a parking and it took me over an hour all I wanted is a little simpathy  thx for nothing Roxane. You should be hidden in the back not running  the front disk.","just when i thought finally arrived to be told the two beds room i paid for was gone and i should of read the fine print, so i asked for a manager, ten min later she comes with a bad attitude and presided to tell me you should of been here sooner so i got loud at the point a room became available she offered me nothing even when i told here i walked a long ways in the cold wind to find a parking and it took me over an hour all i wanted is a little simpathy thx for nothing roxane. you should be hidden in the back not running the front disk.","neutral, annoyance, disappointment","[INST] A customer left us a 1-star review: 'just when i thought finally arrived to be told the two beds room i paid for was gone and i should of read the fine print, so i asked for a manager, ten min later she comes with a bad attitude and presided to tell me you should of been here sooner so i got loud at the point a room became available she offered me nothing even when i told here i walked a long ways in the cold wind to find a parking and it took me over an hour all i wanted is a little simpathy thx for nothing roxane. you should be hidden in the back not running the front disk.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'just when i thought finally arrived to be told the two beds room i paid for was gone and i should of read the fine print, so i asked for a manager, ten min later she comes with a bad attitude and presided to tell me you should of been here sooner so i got loud at the point a room became available she offered me nothing even when i told here i walked a long ways in the cold wind to find a parking and it took me over an hour all i wanted is a little simpathy thx for nothing roxane. you should be hidden in the back not running the front disk.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  1. Improve Communication: Clearly communicate any changes or issues related to bookings, such as room availability, in advance. This can be done through email, phone calls, or text messages.

2. Enhance Customer Service: Train staff to handle customer complaints with empathy and professionalism. A manager with a bad attitude can escalate a situation and damage the customer's perception of the business.

3. Offer Compensation: In this case, the customer had a long and difficult journey to reach the hotel. Offering a small gesture, such as a discount on their stay or a complimentary amenity, could help make up for the inconvenience."
1,"This was my hope for a  good get away and it did nothing for me.  Just to take the kids out and enjoy a day near the water.\n\nService was fine being seated inside with pretty girls.  It's a big dated but it's better to sit outside for sure, for more room.  \n\nWaitresses were nice but very slow.  Tea refills per few and far between and food was not worth the money.  Food did come in a timely fashion.\n\nOnion Rings were very bland and simple and would not order them again.\n\nNacho's with pork and beans on them was not even close to very good.  The best thing on the chips was the real cheese, sour cream, and jalapeno's.\n\nBlue Cheese Burger was just par.  Nothing to write home about unless it's on Yelp.\n\nI won't be going back especially since I paid $6.00 to get into the part to eat.\n\nI hope the owners and managers read Yelp.  I would hope you would try to spice things up more.  People want a place to go and have a decent food, ice cream for the kids, and alcohol for all the others.  This could be a killer location and place, but I have been very spoiled by Antelope Marina at Lake Powell.","this was my hope for a good get away and it did nothing for me. just to take the kids out and enjoy a day near the water. n nservice was fine being seated inside with pretty girls. it's a big dated but it's better to sit outside for sure, for more room. n nwaitresses were nice but very slow. tea refills per few and far between and food was not worth the money. food did come in a timely fashion. n nonion rings were very bland and simple and would not order them again. n nnacho's with pork and beans on them was not even close to very good. the best thing on the chips was the real cheese, sour cream, and jalapeno's. n nblue cheese burger was just par. nothing to write home about unless it's on yelp. n ni won't be going back especially since i paid 6.00 to get into the part to eat. n ni hope the owners and managers read yelp. i would hope you would try to spice things up more. people want a place to go and have a decent food, ice cream for the kids, and alcohol for all the others. this could be a killer location and place, but i have been very spoiled by antelope marina at lake powell.","neutral, optimism, disapproval","[INST] A customer left us a 1-star review: 'this was my hope for a good get away and it did nothing for me. just to take the kids out and enjoy a day near the water. n nservice was fine being seated inside with pretty girls. it's a big dated but it's better to sit outside for sure, for more room. n nwaitresses were nice but very slow. tea refills per few and far between and food was not worth the money. food did come in a timely fashion. n nonion rings were very bland and simple and would not order them again. n nnacho's with pork and beans on them was not even close to very good. the best thing on the chips was the real cheese, sour cream, and jalapeno's. n nblue cheese burger was just par. nothing to write home about unless it's on yelp. n ni won't be going back especially since i paid 6.00 to get into the part to eat. n ni hope the owners and managers read yelp. i would hope you would try to spice things up more. people want a place to go and have a decent food, ice cream for the kids, and alcohol for all the others. this could be a killer location and place, but i have been very spoiled by antelope marina at lake powell.' The customer feels neutral, optimism, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this was my hope for a good get away and it did nothing for me. just to take the kids out and enjoy a day near the water. n nservice was fine being seated inside with pretty girls. it's a big dated but it's better to sit outside for sure, for more room. n nwaitresses were nice but very slow. tea refills per few and far between and food was not worth the money. food did come in a timely fashion. n nonion rings were very bland and simple and would not order them again. n nnacho's with pork and beans on them was not even close to very good. the best thing on the chips was the real cheese, sour cream, and jalapeno's. n nblue cheese burger was just par. nothing to write home about unless it's on yelp. n ni won't be going back especially since i paid 6.00 to get into the part to eat. n ni hope the owners and managers read yelp. i would hope you would try to spice things up more. people want a place to go and have a decent food, ice cream for the kids, and alcohol for all the others. this could be a killer location and place, but i have been very spoiled by antelope marina at lake powell.' The customer feels neutral, optimism, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance the food quality and variety, particularly for non-ion rings and nachos with pork and beans.
2. Increase the speed of service, specifically refilling drinks and serving food more promptly.
3. Consider offering more options for kids, such as ice cream or other kid-friendly food items.
4. Improve the ambiance of the outdoor seating area to make it more appealing and spacious.
5. Consider offering more flavorful and unique menu items to make the dining experience more memorable.
6. Review the pricing structure, especially for the entrance fee to the dining area."
1,"This review is for the minute clinic-\nDo not come here!! Go somewhere, anywhere else.\nI caught the flu so I checked online to see there was no wait time at this location. Checked in and the computer said it would be a 10-15 minute wait. No problem... Well after 30 minutes, some lady calls me up front to tell me they cant see me because they close at 5:30 and the doctor will not stay past closing. So frustrating. I ended up going to UMC instead.","this review is for the minute clinic ndo not come here!! go somewhere, anywhere else. ni caught the flu so i checked online to see there was no wait time at this location. checked in and the computer said it would be a 10 15 minute wait. no problem... well after 30 minutes, some lady calls me up front to tell me they cant see me because they close at 5 30 and the doctor will not stay past closing. so frustrating. i ended up going to umc instead.","annoyance, disappointment, neutral","[INST] A customer left us a 1-star review: 'this review is for the minute clinic ndo not come here!! go somewhere, anywhere else. ni caught the flu so i checked online to see there was no wait time at this location. checked in and the computer said it would be a 10 15 minute wait. no problem... well after 30 minutes, some lady calls me up front to tell me they cant see me because they close at 5 30 and the doctor will not stay past closing. so frustrating. i ended up going to umc instead.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this review is for the minute clinic ndo not come here!! go somewhere, anywhere else. ni caught the flu so i checked online to see there was no wait time at this location. checked in and the computer said it would be a 10 15 minute wait. no problem... well after 30 minutes, some lady calls me up front to tell me they cant see me because they close at 5 30 and the doctor will not stay past closing. so frustrating. i ended up going to umc instead.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Accurate wait time estimation: Ensure the wait time estimation provided by the online check-in system is more reliable and closer to the actual wait time.

2. Flexible scheduling: Offer extended hours or flexible scheduling options to accommodate customers who may arrive close to closing time.

3. Clear communication: Improve communication with customers regarding appointment availability and any changes to their scheduled appointment.

4. Staff availability: Ensure that staff members are available to attend to customers until the official closing time, and that doctors are willing to stay beyond their scheduled hours if necessary."
1,"This place has a disgusting smell when you walk in and then the food is just ok.  My husband and I had breakfast burritos, I have to say my bacon was crispy which was the only good part.  My husband had sausage and he ended up with food poising, so we will never go back.","this place has a disgusting smell when you walk in and then the food is just ok. my husband and i had breakfast burritos, i have to say my bacon was crispy which was the only good part. my husband had sausage and he ended up with food poising, so we will never go back.","disgust, annoyance, neutral","[INST] A customer left us a 1-star review: 'this place has a disgusting smell when you walk in and then the food is just ok. my husband and i had breakfast burritos, i have to say my bacon was crispy which was the only good part. my husband had sausage and he ended up with food poising, so we will never go back.' The customer feels disgust, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this place has a disgusting smell when you walk in and then the food is just ok. my husband and i had breakfast burritos, i have to say my bacon was crispy which was the only good part. my husband had sausage and he ended up with food poising, so we will never go back.' The customer feels disgust, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  1. Address the hygiene issue: Investigate the cause of the unpleasant smell and take immediate action to rectify it. This could involve deep cleaning, improving ventilation, or addressing a potential waste disposal problem.

2. Improve food quality and safety: Review your food preparation processes to ensure consistency in taste and quality. Consider sourcing higher-quality ingredients for your breakfast burritos. Implement strict food safety protocols to prevent incidents like food poisoning.

3. Apologize and offer compensation: Reach out to the customer to express your sincere apologies for their negative experience. Offer a complimentary meal or a discount on their next visit as a gesture of goodwill."
1,"Disappointment comes in small portions: I understand what they are trying to achieve. I understand they would like me to order 5-6 items, but I have no desire to spend anything over $50 for lunch. The sangria was the only morsel of hope for me to ever return. Having all the potential in the world, they could make this place fantastic. Considering my guest and I were the only ones eating in the middle of lunch hour I am positive that we are not the only ones who feel this way.","disappointment comes in small portions i understand what they are trying to achieve. i understand they would like me to order 5 6 items, but i have no desire to spend anything over 50 for lunch. the sangria was the only morsel of hope for me to ever return. having all the potential in the world, they could make this place fantastic. considering my guest and i were the only ones eating in the middle of lunch hour i am positive that we are not the only ones who feel this way.","disappointment, optimism, disapproval","[INST] A customer left us a 1-star review: 'disappointment comes in small portions i understand what they are trying to achieve. i understand they would like me to order 5 6 items, but i have no desire to spend anything over 50 for lunch. the sangria was the only morsel of hope for me to ever return. having all the potential in the world, they could make this place fantastic. considering my guest and i were the only ones eating in the middle of lunch hour i am positive that we are not the only ones who feel this way.' The customer feels disappointment, optimism, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'disappointment comes in small portions i understand what they are trying to achieve. i understand they would like me to order 5 6 items, but i have no desire to spend anything over 50 for lunch. the sangria was the only morsel of hope for me to ever return. having all the potential in the world, they could make this place fantastic. considering my guest and i were the only ones eating in the middle of lunch hour i am positive that we are not the only ones who feel this way.' The customer feels disappointment, optimism, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Affordable Options: Offer a more diverse menu with affordable lunch options under $50. This will cater to customers who prefer budget-friendly meals.

2. Value for Money: Enhance the quality of the food and drinks, especially the sangria, to make it worth the price and encourage repeat visits.

3. Promote Specials: During off-peak hours, offer special deals or discounts to attract more customers and make the dining experience more appealing."
1,"Cute, modern, pastel love-fest looking place.\n\nI requested a sample of the Carrot Cake, which was promptly handed over: white gelato, white spoon... and a black, curly hair.\n\nTruly, a Kodak moment.","cute, modern, pastel love fest looking place. n ni requested a sample of the carrot cake, which was promptly handed over white gelato, white spoon... and a black, curly hair. n ntruly, a kodak moment.","admiration, neutral, love","[INST] A customer left us a 1-star review: 'cute, modern, pastel love fest looking place. n ni requested a sample of the carrot cake, which was promptly handed over white gelato, white spoon... and a black, curly hair. n ntruly, a kodak moment.' The customer feels admiration, neutral, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'cute, modern, pastel love fest looking place. n ni requested a sample of the carrot cake, which was promptly handed over white gelato, white spoon... and a black, curly hair. n ntruly, a kodak moment.' The customer feels admiration, neutral, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could take the following steps:

1. Clarify menu items: Ensure that all menu items are clearly labeled and accurately described to avoid confusion.

2. Improve presentation: Pay attention to the presentation of food items, especially when serving samples. Use appropriate utensils and ensure that they are clean.

3. Train staff on customer service: Train staff to handle customer requests professionally and efficiently, and to be mindful of the customer's experience.

4. Address feedback: Acknowledge the customer's feedback and express appreciation for their review."
1,"I was excited to try this place out.   Seating is very limited and wait times are around an hour.   After waiting for an hour to be seated, We waited another 30 minutes for a server to come and get our order and drinks.  When food came out it basically In-and-Out burger.. Food was gross..   Tried to talk to the manager but could get anyone's attention because they are so understaffed..  Will not be going back.","i was excited to try this place out. seating is very limited and wait times are around an hour. after waiting for an hour to be seated, we waited another 30 minutes for a server to come and get our order and drinks. when food came out it basically in and out burger.. food was gross.. tried to talk to the manager but could get anyone's attention because they are so understaffed.. will not be going back.","excitement, neutral, curiosity","[INST] A customer left us a 1-star review: 'i was excited to try this place out. seating is very limited and wait times are around an hour. after waiting for an hour to be seated, we waited another 30 minutes for a server to come and get our order and drinks. when food came out it basically in and out burger.. food was gross.. tried to talk to the manager but could get anyone's attention because they are so understaffed.. will not be going back.' The customer feels excitement, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i was excited to try this place out. seating is very limited and wait times are around an hour. after waiting for an hour to be seated, we waited another 30 minutes for a server to come and get our order and drinks. when food came out it basically in and out burger.. food was gross.. tried to talk to the manager but could get anyone's attention because they are so understaffed.. will not be going back.' The customer feels excitement, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Seating: Increase the number of seats available to accommodate more customers and reduce wait times.

2. Wait Times: Improve efficiency in seating customers and reduce wait times by having a more organized system or reservation system.

3. Staffing: Hire more staff members to ensure that there is adequate coverage during peak hours. This will help to reduce wait times for both seating and service.

4. Service: Train staff to prioritize customer service and respond promptly to customer requests. This includes taking orders and delivering food in a timely manner."
1,"If this is your favourite restaurant, you need to get out more. \n\nWe had ribs and Amarillo chicken - the ribs were the blandest ribs I've ever had, and my Amarillo chicken tasted like a piece of chicken had been thrown in the oven, with a slice of processed cheese dumped on top. The seasoned vegetables were 3 sprigs of broccoli, 2 pieces of mini corn and 1 carrot stick. The service was helpful where possible, but they had far too many tables to look after to provide real service. We had to flag down the server every time.","if this is your favourite restaurant, you need to get out more. n nwe had ribs and amarillo chicken the ribs were the blandest ribs i've ever had, and my amarillo chicken tasted like a piece of chicken had been thrown in the oven, with a slice of processed cheese dumped on top. the seasoned vegetables were 3 sprigs of broccoli, 2 pieces of mini corn and 1 carrot stick. the service was helpful where possible, but they had far too many tables to look after to provide real service. we had to flag down the server every time.","neutral, approval, admiration","[INST] A customer left us a 1-star review: 'if this is your favourite restaurant, you need to get out more. n nwe had ribs and amarillo chicken the ribs were the blandest ribs i've ever had, and my amarillo chicken tasted like a piece of chicken had been thrown in the oven, with a slice of processed cheese dumped on top. the seasoned vegetables were 3 sprigs of broccoli, 2 pieces of mini corn and 1 carrot stick. the service was helpful where possible, but they had far too many tables to look after to provide real service. we had to flag down the server every time.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'if this is your favourite restaurant, you need to get out more. n nwe had ribs and amarillo chicken the ribs were the blandest ribs i've ever had, and my amarillo chicken tasted like a piece of chicken had been thrown in the oven, with a slice of processed cheese dumped on top. the seasoned vegetables were 3 sprigs of broccoli, 2 pieces of mini corn and 1 carrot stick. the service was helpful where possible, but they had far too many tables to look after to provide real service. we had to flag down the server every time.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance the quality and flavor of our ribs and Amarillo chicken dishes. This could involve adjusting seasonings, cooking techniques, or sourcing higher-quality ingredients.

2. Improve the presentation of our dishes, particularly side dishes. Offering a more visually appealing and varied selection of vegetables could help address the customer's complaint about the side dish.

3. Increase staff-to-table ratio to ensure that servers can provide more attentive service. This could involve hiring additional staff or adjusting service schedules to ensure that servers have enough time to attend to each table."
1,"I never gave one star on my yelp reviews. But this dental office doesn't deserve more than that. I had a horrible experience of getting root canal done here. I guessed the dentist didn't numb me enough before the surgery. I felt pain when he started digging my tooth. I told him few time about the pain. All he did was saying \""it's okay and you can do it\"". He finally stopped and numbed me more when I started crying and telling him I felt \""sharp pain\"". Why wouldn't he numb me more at first time I told him about the pain!!!!? I choose this dental office because I was new in Vegas. And it's close to where I live. There are so many nice dentists out there and charge same price like this place does. Don't come here unless you like to be tortured!!!!!!!",i never gave one star on my yelp reviews. but this dental office doesn't deserve more than that. i had a horrible experience of getting root canal done here. i guessed the dentist didn't numb me enough before the surgery. i felt pain when he started digging my tooth. i told him few time about the pain. all he did was saying it's okay and you can do it . he finally stopped and numbed me more when i started crying and telling him i felt sharp pain . why wouldn't he numb me more at first time i told him about the pain!!!!? i choose this dental office because i was new in vegas. and it's close to where i live. there are so many nice dentists out there and charge same price like this place does. don't come here unless you like to be tortured!!!!!!!,"fear, sadness, neutral","[INST] A customer left us a 1-star review: 'i never gave one star on my yelp reviews. but this dental office doesn't deserve more than that. i had a horrible experience of getting root canal done here. i guessed the dentist didn't numb me enough before the surgery. i felt pain when he started digging my tooth. i told him few time about the pain. all he did was saying it's okay and you can do it . he finally stopped and numbed me more when i started crying and telling him i felt sharp pain . why wouldn't he numb me more at first time i told him about the pain!!!!? i choose this dental office because i was new in vegas. and it's close to where i live. there are so many nice dentists out there and charge same price like this place does. don't come here unless you like to be tortured!!!!!!!' The customer feels fear, sadness, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i never gave one star on my yelp reviews. but this dental office doesn't deserve more than that. i had a horrible experience of getting root canal done here. i guessed the dentist didn't numb me enough before the surgery. i felt pain when he started digging my tooth. i told him few time about the pain. all he did was saying it's okay and you can do it . he finally stopped and numbed me more when i started crying and telling him i felt sharp pain . why wouldn't he numb me more at first time i told him about the pain!!!!? i choose this dental office because i was new in vegas. and it's close to where i live. there are so many nice dentists out there and charge same price like this place does. don't come here unless you like to be tortured!!!!!!!' The customer feels fear, sadness, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the painful experience: Acknowledge the customer's pain and express sincere apologies for the discomfort they experienced during the root canal procedure.

2. Investigate the issue: Review the dental records and speak with the dentist involved to understand what happened during the procedure. This will help identify any potential issues or areas for improvement.

3. Address the pain management concerns: Ensure that the dentist is properly trained in pain management techniques and uses appropriate numbing methods before starting any procedures."
1,"Tao is definitely not the place to go if you want good Asian cuisine. \n\nI ordered the curry noodles and they were salty and the noodles are way too thin, not to mention it was extremely over priced (along with pretty much everything on the menu) I mean c'mon 26$ for a little bowl of curry noodles? \n\nSuper dark and SUPER LOUD. It's pretty much like eating in a night club. You have to yell at the person across from you for conversation. \n\nI went with a large party maybe 15 or so people. When the check came out we simply asked for it to be split up. The waiter literally looked at us as if we were asking him to juggle chainsaws on fire while unicycling on a tight rope. \n\nHe said it would take some time to split it up, pretty much trying to convince us not to. He took roughly 35-40 minutes to split the check. Seriously? C'mon. If the local Denny's can split a 15 person check with no issue why can't your hip modern upscale Asian restaurant do so too? \n\nIn conclusion, avoid Tao unless you enjoy mediocre over priced food and shitty customer service.","tao is definitely not the place to go if you want good asian cuisine. n ni ordered the curry noodles and they were salty and the noodles are way too thin, not to mention it was extremely over priced along with pretty much everything on the menu i mean c'mon 26 for a little bowl of curry noodles? n nsuper dark and super loud. it's pretty much like eating in a night club. you have to yell at the person across from you for conversation. n ni went with a large party maybe 15 or so people. when the check came out we simply asked for it to be split up. the waiter literally looked at us as if we were asking him to juggle chainsaws on fire while unicycling on a tight rope. n nhe said it would take some time to split it up, pretty much trying to convince us not to. he took roughly 35 40 minutes to split the check. seriously? c'mon. if the local denny's can split a 15 person check with no issue why can't your hip modern upscale asian restaurant do so too? n nin conclusion, avoid tao unless you enjoy mediocre over priced food and shitty customer service.","neutral, disapproval, approval","[INST] A customer left us a 1-star review: 'tao is definitely not the place to go if you want good asian cuisine. n ni ordered the curry noodles and they were salty and the noodles are way too thin, not to mention it was extremely over priced along with pretty much everything on the menu i mean c'mon 26 for a little bowl of curry noodles? n nsuper dark and super loud. it's pretty much like eating in a night club. you have to yell at the person across from you for conversation. n ni went with a large party maybe 15 or so people. when the check came out we simply asked for it to be split up. the waiter literally looked at us as if we were asking him to juggle chainsaws on fire while unicycling on a tight rope. n nhe said it would take some time to split it up, pretty much trying to convince us not to. he took roughly 35 40 minutes to split the check. seriously? c'mon. if the local denny's can split a 15 person check with no issue why can't your hip modern upscale asian restaurant do so too? n nin conclusion, avoid tao unless you enjoy mediocre over priced food and shitty customer service.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'tao is definitely not the place to go if you want good asian cuisine. n ni ordered the curry noodles and they were salty and the noodles are way too thin, not to mention it was extremely over priced along with pretty much everything on the menu i mean c'mon 26 for a little bowl of curry noodles? n nsuper dark and super loud. it's pretty much like eating in a night club. you have to yell at the person across from you for conversation. n ni went with a large party maybe 15 or so people. when the check came out we simply asked for it to be split up. the waiter literally looked at us as if we were asking him to juggle chainsaws on fire while unicycling on a tight rope. n nhe said it would take some time to split it up, pretty much trying to convince us not to. he took roughly 35 40 minutes to split the check. seriously? c'mon. if the local denny's can split a 15 person check with no issue why can't your hip modern upscale asian restaurant do so too? n nin conclusion, avoid tao unless you enjoy mediocre over priced food and shitty customer service.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Tao, we can focus on the following areas:

1. Food Quality: Address the issue of salty and thin noodles in the curry noodles dish. Consider adjusting the recipe or consulting with the chef to improve the taste and texture.

2. Pricing: Review the pricing strategy, especially for the curry noodles, to ensure it is competitive and offers value for money.

3. Ambiance: Address the concerns about the restaurant being too dark and loud. Consider adjusting the lighting and sound levels to create a more comfortable dining environment."
1,"I usually love Panda Express but I won't be coming back to this one! The two ladies working were really rude to both me and my husband and were slamming our food and drinks down on the counter. One lady barely  put any chicken on my plate. I asked if she could put a little more. She said \""I can for $1.50!\"". To top it off they barely spoke English. Ive never had an experience like this at a panda express. I won't be back here that's for sure!",i usually love panda express but i won't be coming back to this one! the two ladies working were really rude to both me and my husband and were slamming our food and drinks down on the counter. one lady barely put any chicken on my plate. i asked if she could put a little more. she said i can for 1.50! . to top it off they barely spoke english. ive never had an experience like this at a panda express. i won't be back here that's for sure!,"annoyance, anger, disapproval","[INST] A customer left us a 1-star review: 'i usually love panda express but i won't be coming back to this one! the two ladies working were really rude to both me and my husband and were slamming our food and drinks down on the counter. one lady barely put any chicken on my plate. i asked if she could put a little more. she said i can for 1.50! . to top it off they barely spoke english. ive never had an experience like this at a panda express. i won't be back here that's for sure!' The customer feels annoyance, anger, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i usually love panda express but i won't be coming back to this one! the two ladies working were really rude to both me and my husband and were slamming our food and drinks down on the counter. one lady barely put any chicken on my plate. i asked if she could put a little more. she said i can for 1.50! . to top it off they barely spoke english. ive never had an experience like this at a panda express. i won't be back here that's for sure!' The customer feels annoyance, anger, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Train staff on customer service skills, emphasizing the importance of a positive and respectful attitude towards customers.

2. Improve communication skills among staff, particularly in English, to ensure clear and effective interactions with customers.

3. Enhance food preparation and presentation, ensuring that customers receive the correct portion sizes and that their food is presented attractively.

4. Offer additional chicken at no extra charge, or provide a discount for future visits to make amends for the customer's unsatisfactory experience.

5. Implement a system for handling complaints effectively, ensuring that customers feel heard and valued, and that their concerns are addressed promptly and professionally."
1,"Broke a pair of perscription sunglasses at the hinge.  Costco referred me to this place.  They did the repair by afixing new temples.  When I got them out into the sun, they didn't match the frames...the frames were black so it wasn't like it was some freaky color or pattern to match...just black.  When I took them back in to remedy the situation I was informed it was the best that they could do.\n\nA few weeks later the screw came out of the hinge, so I took it back.  I was informed that the policy of the store was not to do any repairs without charging for it....even resetting a screw, which I supplied.  \n\nHow much could it be to reset a screw you might ask? Would you believe $20.00!  I prefer to select who I let screw me, and this dump ain't one of them....","broke a pair of perscription sunglasses at the hinge. costco referred me to this place. they did the repair by afixing new temples. when i got them out into the sun, they didn't match the frames...the frames were black so it wasn't like it was some freaky color or pattern to match...just black. when i took them back in to remedy the situation i was informed it was the best that they could do. n na few weeks later the screw came out of the hinge, so i took it back. i was informed that the policy of the store was not to do any repairs without charging for it....even resetting a screw, which i supplied. n nhow much could it be to reset a screw you might ask? would you believe 20.00! i prefer to select who i let screw me, and this dump ain't one of them....","neutral, disapproval, realization","[INST] A customer left us a 1-star review: 'broke a pair of perscription sunglasses at the hinge. costco referred me to this place. they did the repair by afixing new temples. when i got them out into the sun, they didn't match the frames...the frames were black so it wasn't like it was some freaky color or pattern to match...just black. when i took them back in to remedy the situation i was informed it was the best that they could do. n na few weeks later the screw came out of the hinge, so i took it back. i was informed that the policy of the store was not to do any repairs without charging for it....even resetting a screw, which i supplied. n nhow much could it be to reset a screw you might ask? would you believe 20.00! i prefer to select who i let screw me, and this dump ain't one of them....' The customer feels neutral, disapproval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'broke a pair of perscription sunglasses at the hinge. costco referred me to this place. they did the repair by afixing new temples. when i got them out into the sun, they didn't match the frames...the frames were black so it wasn't like it was some freaky color or pattern to match...just black. when i took them back in to remedy the situation i was informed it was the best that they could do. n na few weeks later the screw came out of the hinge, so i took it back. i was informed that the policy of the store was not to do any repairs without charging for it....even resetting a screw, which i supplied. n nhow much could it be to reset a screw you might ask? would you believe 20.00! i prefer to select who i let screw me, and this dump ain't one of them....' The customer feels neutral, disapproval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the inconvenience and the unsatisfactory repair job. Acknowledge the customer's frustration and empathize with their situation.

2. Offer a solution to the problem, such as redoing the repair job at no additional cost or providing a replacement pair of sunglasses if the repair is not possible.

3. Communicate our policy more clearly, explaining that we do charge for repairs, but that we will make exceptions in cases like this where the initial repair was unsatisfactory."
1,NEVER USE THIS COMPANY!\nSimply called for a quote on a simple door repair and was turned down because Owner/Manager did not think it was worth his time??\n\nUse Vortex and save yourself the headache!,never use this company! nsimply called for a quote on a simple door repair and was turned down because owner manager did not think it was worth his time?? n nuse vortex and save yourself the headache!,"neutral, disapproval, caring","[INST] A customer left us a 1-star review: 'never use this company! nsimply called for a quote on a simple door repair and was turned down because owner manager did not think it was worth his time?? n nuse vortex and save yourself the headache!' The customer feels neutral, disapproval, caring. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'never use this company! nsimply called for a quote on a simple door repair and was turned down because owner manager did not think it was worth his time?? n nuse vortex and save yourself the headache!' The customer feels neutral, disapproval, caring. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could:

1. Apologize for the inconvenience and misunderstanding: Acknowledge the customer's frustration and express regret for the experience they had.

2. Clarify our service offerings: Explain that while we may not offer door repair services, we specialize in [specific service] and would be happy to assist with that.

3. Offer a solution: Provide the customer with a contact for a reliable door repair service provider, or offer a discount or incentive for future services with our company.

4. Show empathy and understanding: Acknowledge the customer's feelings and demonstrate that we care about their satisfaction."
1,"I kind of liked Kobe. The teppanyaki has always been great. The sushi is often hit or miss. I used to be a somewhat regular there, living through the meh sushi to get the good. What stopped me going there completely, besides discovering Sushi Eye not even a mile away, was an event that happened one Saturday. My husband and I were sitting at the bar like we always did when an off-duty waitress showed up with a puppy she had just purchased. Not only did she take the dog to the sushi bar, but stood right next to us at the end of the bar so the sushi chefs could pet her new pooch. The manager joined in on the doggy loving and then took her and the dog to the back, towards the kitchen. Granted, there was probably an office back there, but do you really want a dog in the kitchen where your food is being prepared? Granted, this happened at least a year or two ago, and I called the county health department, but I haven't been back since.","i kind of liked kobe. the teppanyaki has always been great. the sushi is often hit or miss. i used to be a somewhat regular there, living through the meh sushi to get the good. what stopped me going there completely, besides discovering sushi eye not even a mile away, was an event that happened one saturday. my husband and i were sitting at the bar like we always did when an off duty waitress showed up with a puppy she had just purchased. not only did she take the dog to the sushi bar, but stood right next to us at the end of the bar so the sushi chefs could pet her new pooch. the manager joined in on the doggy loving and then took her and the dog to the back, towards the kitchen. granted, there was probably an office back there, but do you really want a dog in the kitchen where your food is being prepared? granted, this happened at least a year or two ago, and i called the county health department, but i haven't been back since.","admiration, neutral, realization","[INST] A customer left us a 1-star review: 'i kind of liked kobe. the teppanyaki has always been great. the sushi is often hit or miss. i used to be a somewhat regular there, living through the meh sushi to get the good. what stopped me going there completely, besides discovering sushi eye not even a mile away, was an event that happened one saturday. my husband and i were sitting at the bar like we always did when an off duty waitress showed up with a puppy she had just purchased. not only did she take the dog to the sushi bar, but stood right next to us at the end of the bar so the sushi chefs could pet her new pooch. the manager joined in on the doggy loving and then took her and the dog to the back, towards the kitchen. granted, there was probably an office back there, but do you really want a dog in the kitchen where your food is being prepared? granted, this happened at least a year or two ago, and i called the county health department, but i haven't been back since.' The customer feels admiration, neutral, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i kind of liked kobe. the teppanyaki has always been great. the sushi is often hit or miss. i used to be a somewhat regular there, living through the meh sushi to get the good. what stopped me going there completely, besides discovering sushi eye not even a mile away, was an event that happened one saturday. my husband and i were sitting at the bar like we always did when an off duty waitress showed up with a puppy she had just purchased. not only did she take the dog to the sushi bar, but stood right next to us at the end of the bar so the sushi chefs could pet her new pooch. the manager joined in on the doggy loving and then took her and the dog to the back, towards the kitchen. granted, there was probably an office back there, but do you really want a dog in the kitchen where your food is being prepared? granted, this happened at least a year or two ago, and i called the county health department, but i haven't been back since.' The customer feels admiration, neutral, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the concern about the cleanliness and safety of having a dog in the kitchen area. This can be done by implementing a clear policy that prohibits pets, especially in the kitchen, to maintain a clean and safe environment for food preparation.

2. Improve the consistency of the sushi quality. The customer mentioned that the sushi is often hit or miss. To address this, we can ensure that our sushi chefs are consistently following the same recipes and techniques to maintain a high level of quality.

3. Acknowledge and apologize for the incident that occurred."
1,"My company brings us here quite frequently, and I have yet to get my food the way I ordered it.  Put simply, I do not like brown eggs, and this chain in general is incapable of preparing eggs to order.  A restaurant that is primarily a breakfast restaurant should be able to cook eggs in any common fashion.  I had ordered my omelets \""soft\"" for several visits, and each time they came out identical to everyone else's, so then I ordered my next one \""very soft\"", and still it came out identical to everyone else's......brown.  I asked the waitress how I should order my omelet to avoid it being browned, and she said it is a computer problem, \""there is no button that describes this, so I have to tell the cook verbally, and they forget\"" she said.  What kind of breakfast restaurant cannot cook eggs to order?  It is not hard.  Just get it off the grill before it burns.  It is not rocket science. \n\nI guess I will just have to order pancakes the next time I have to eat here.","my company brings us here quite frequently, and i have yet to get my food the way i ordered it. put simply, i do not like brown eggs, and this chain in general is incapable of preparing eggs to order. a restaurant that is primarily a breakfast restaurant should be able to cook eggs in any common fashion. i had ordered my omelets soft for several visits, and each time they came out identical to everyone else's, so then i ordered my next one very soft , and still it came out identical to everyone else's......brown. i asked the waitress how i should order my omelet to avoid it being browned, and she said it is a computer problem, there is no button that describes this, so i have to tell the cook verbally, and they forget she said. what kind of breakfast restaurant cannot cook eggs to order? it is not hard. just get it off the grill before it burns. it is not rocket science. n ni guess i will just have to order pancakes the next time i have to eat here.","neutral, disapproval, approval","[INST] A customer left us a 1-star review: 'my company brings us here quite frequently, and i have yet to get my food the way i ordered it. put simply, i do not like brown eggs, and this chain in general is incapable of preparing eggs to order. a restaurant that is primarily a breakfast restaurant should be able to cook eggs in any common fashion. i had ordered my omelets soft for several visits, and each time they came out identical to everyone else's, so then i ordered my next one very soft , and still it came out identical to everyone else's......brown. i asked the waitress how i should order my omelet to avoid it being browned, and she said it is a computer problem, there is no button that describes this, so i have to tell the cook verbally, and they forget she said. what kind of breakfast restaurant cannot cook eggs to order? it is not hard. just get it off the grill before it burns. it is not rocket science. n ni guess i will just have to order pancakes the next time i have to eat here.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'my company brings us here quite frequently, and i have yet to get my food the way i ordered it. put simply, i do not like brown eggs, and this chain in general is incapable of preparing eggs to order. a restaurant that is primarily a breakfast restaurant should be able to cook eggs in any common fashion. i had ordered my omelets soft for several visits, and each time they came out identical to everyone else's, so then i ordered my next one very soft , and still it came out identical to everyone else's......brown. i asked the waitress how i should order my omelet to avoid it being browned, and she said it is a computer problem, there is no button that describes this, so i have to tell the cook verbally, and they forget she said. what kind of breakfast restaurant cannot cook eggs to order? it is not hard. just get it off the grill before it burns. it is not rocket science. n ni guess i will just have to order pancakes the next time i have to eat here.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Train staff on the importance of accurate order fulfillment, especially for specific requests like cooking eggs to a certain level of doneness.
2. Implement a more efficient communication system between the kitchen and waitstaff to ensure orders are correctly communicated and executed.
3. Provide clear options for egg doneness on the menu or order ticket, and ensure that these options are consistently followed in the kitchen.
4. Offer staff additional training on cooking techniques, particularly for eggs, to ensure they can prepare dishes to the customer's satisfaction."
1,"I can't believe the high ratings this place got.  My sis brought home some food from there.  Teriyaki chicken was watery sauce and quite too sweet, the chow mein looked strange...very orange and did not taste like chow mein, the salt & pepper pork was very spicy and she even asked for mild/no spice and the tofu veggie tasted very mediocre.  I would rather eat at Panda Express or China Go Go.","i can't believe the high ratings this place got. my sis brought home some food from there. teriyaki chicken was watery sauce and quite too sweet, the chow mein looked strange...very orange and did not taste like chow mein, the salt pepper pork was very spicy and she even asked for mild no spice and the tofu veggie tasted very mediocre. i would rather eat at panda express or china go go.","surprise, neutral, disappointment","[INST] A customer left us a 1-star review: 'i can't believe the high ratings this place got. my sis brought home some food from there. teriyaki chicken was watery sauce and quite too sweet, the chow mein looked strange...very orange and did not taste like chow mein, the salt pepper pork was very spicy and she even asked for mild no spice and the tofu veggie tasted very mediocre. i would rather eat at panda express or china go go.' The customer feels surprise, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i can't believe the high ratings this place got. my sis brought home some food from there. teriyaki chicken was watery sauce and quite too sweet, the chow mein looked strange...very orange and did not taste like chow mein, the salt pepper pork was very spicy and she even asked for mild no spice and the tofu veggie tasted very mediocre. i would rather eat at panda express or china go go.' The customer feels surprise, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the specific issues raised in the review:
   - Investigate the cause of the watery and overly sweet teriyaki chicken sauce, and adjust the recipe accordingly.
   - Examine the chow mein preparation process to ensure it maintains the traditional taste and appearance.
   - Adjust the spice level for the salt pepper pork to meet the customer's preference for mild, non-spicy dishes.
   - Improve the taste and quality of the tofu veggie dish to make it more appealing."
1,Over the years I have dined at many cheap low end Chinese buffets. This is easily the worst.  \n\nTheir sign says they have something like 150 (I don't remember exactly) items. I don't see the point of having so many items when stray dogs wouldn't even eat this food.,over the years i have dined at many cheap low end chinese buffets. this is easily the worst. n ntheir sign says they have something like 150 i don't remember exactly items. i don't see the point of having so many items when stray dogs wouldn't even eat this food.,"disgust, annoyance, disapproval","[INST] A customer left us a 1-star review: 'over the years i have dined at many cheap low end chinese buffets. this is easily the worst. n ntheir sign says they have something like 150 i don't remember exactly items. i don't see the point of having so many items when stray dogs wouldn't even eat this food.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'over the years i have dined at many cheap low end chinese buffets. this is easily the worst. n ntheir sign says they have something like 150 i don't remember exactly items. i don't see the point of having so many items when stray dogs wouldn't even eat this food.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Food: Enhance the quality of the food offered, ensuring it meets the standards of a higher-end restaurant. This could involve sourcing better ingredients, improving cooking techniques, or hiring a skilled chef.

2. Variety: While it's important to offer a wide variety of dishes, it's equally important that the items are fresh, well-prepared, and appealing to customers. Consider reducing the number of items offered and focusing on providing a high-quality selection."
1,"We've visted Eastfield for the last time.  Very disappointing since it's close to our house.  These people just don't get it.  I'll start by saying that the food is generally above average.  The service is, and always has been, completely sub-par.  On our last visit there was one server, one bartender, and one manager.  The place wasn't packed, but there were probably 5 tables full and 6 or 8 people at the bar.  I guess the server was doing the best he could, but my wife and daughter got there drinks pretty quickly.  About 10 minutes later he came back to take our order and I asked about my beer.  He had obviously forgot.  It took him 5 minutes to walk over to the bar and get my beer.  \n\nWe've been here numerous times and there's always some issue.  No cold Corona's on Cinco de Mayo even though they're 50 yards from a grocery store.  A hostess telling us we probably couldn't be seated since it was trivia night.  Servers who consistently act like they're doing you a favor by waiting on you.  This place may make just because the area is starving for a place like this, but we've visited for our last time.","we've visted eastfield for the last time. very disappointing since it's close to our house. these people just don't get it. i'll start by saying that the food is generally above average. the service is, and always has been, completely sub par. on our last visit there was one server, one bartender, and one manager. the place wasn't packed, but there were probably 5 tables full and 6 or 8 people at the bar. i guess the server was doing the best he could, but my wife and daughter got there drinks pretty quickly. about 10 minutes later he came back to take our order and i asked about my beer. he had obviously forgot. it took him 5 minutes to walk over to the bar and get my beer. n nwe've been here numerous times and there's always some issue. no cold corona's on cinco de mayo even though they're 50 yards from a grocery store. a hostess telling us we probably couldn't be seated since it was trivia night. servers who consistently act like they're doing you a favor by waiting on you. this place may make just because the area is starving for a place like this, but we've visited for our last time.","disappointment, neutral, annoyance","[INST] A customer left us a 1-star review: 'we've visted eastfield for the last time. very disappointing since it's close to our house. these people just don't get it. i'll start by saying that the food is generally above average. the service is, and always has been, completely sub par. on our last visit there was one server, one bartender, and one manager. the place wasn't packed, but there were probably 5 tables full and 6 or 8 people at the bar. i guess the server was doing the best he could, but my wife and daughter got there drinks pretty quickly. about 10 minutes later he came back to take our order and i asked about my beer. he had obviously forgot. it took him 5 minutes to walk over to the bar and get my beer. n nwe've been here numerous times and there's always some issue. no cold corona's on cinco de mayo even though they're 50 yards from a grocery store. a hostess telling us we probably couldn't be seated since it was trivia night. servers who consistently act like they're doing you a favor by waiting on you. this place may make just because the area is starving for a place like this, but we've visited for our last time.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'we've visted eastfield for the last time. very disappointing since it's close to our house. these people just don't get it. i'll start by saying that the food is generally above average. the service is, and always has been, completely sub par. on our last visit there was one server, one bartender, and one manager. the place wasn't packed, but there were probably 5 tables full and 6 or 8 people at the bar. i guess the server was doing the best he could, but my wife and daughter got there drinks pretty quickly. about 10 minutes later he came back to take our order and i asked about my beer. he had obviously forgot. it took him 5 minutes to walk over to the bar and get my beer. n nwe've been here numerous times and there's always some issue. no cold corona's on cinco de mayo even though they're 50 yards from a grocery store. a hostess telling us we probably couldn't be seated since it was trivia night. servers who consistently act like they're doing you a favor by waiting on you. this place may make just because the area is starving for a place like this, but we've visited for our last time.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Eastfield, consider the following steps:

1. Staff Training: Enhance training programs for servers and staff to ensure they are attentive, courteous, and proactive in addressing customer needs.

2. Consistency: Implement a standardized service process to ensure a consistent level of service quality across all visits.

3. Communication: Improve communication between front-of-house and back-of-house staff to minimize delays in food and drink orders.

4. Stock Management: Regularly check and manage inventory levels, especially for popular items like Corona, to prevent shortages during peak times."
1,"First of all, it's an absolute crime that in a city this size, there are not cabs available on the street.  In one of the main bar districts, at 2-3 am when places are closing up, there are no taxis patrolling around?  Seriously??  Do you actually WANT to make money or are you just in business as a hobby?\n\nSecond, how about when we call for a cab, you actually fucking send one, assholes?\n\nWe waited thirty minutes and called again, received assurances that the cab was on its way, waited another fifteen minutes, and then gave up.  Thanks to Yellow Cab, we had to hoof it 1.5 miles back to our hotel, which normally would not be the end of the world, but it was 3:30 am, we were all dead tired, and my one poor friend has a bum knee.  \n\nSo fuck you, Yellow Cab.  I'm putting the Green Cab number in my phone and we'll be trying them next time.","first of all, it's an absolute crime that in a city this size, there are not cabs available on the street. in one of the main bar districts, at 2 3 am when places are closing up, there are no taxis patrolling around? seriously?? do you actually want to make money or are you just in business as a hobby? n nsecond, how about when we call for a cab, you actually fucking send one, assholes? n nwe waited thirty minutes and called again, received assurances that the cab was on its way, waited another fifteen minutes, and then gave up. thanks to yellow cab, we had to hoof it 1.5 miles back to our hotel, which normally would not be the end of the world, but it was 3 30 am, we were all dead tired, and my one poor friend has a bum knee. n nso fuck you, yellow cab. i'm putting the green cab number in my phone and we'll be trying them next time.","annoyance, anger, gratitude","[INST] A customer left us a 1-star review: 'first of all, it's an absolute crime that in a city this size, there are not cabs available on the street. in one of the main bar districts, at 2 3 am when places are closing up, there are no taxis patrolling around? seriously?? do you actually want to make money or are you just in business as a hobby? n nsecond, how about when we call for a cab, you actually fucking send one, assholes? n nwe waited thirty minutes and called again, received assurances that the cab was on its way, waited another fifteen minutes, and then gave up. thanks to yellow cab, we had to hoof it 1.5 miles back to our hotel, which normally would not be the end of the world, but it was 3 30 am, we were all dead tired, and my one poor friend has a bum knee. n nso fuck you, yellow cab. i'm putting the green cab number in my phone and we'll be trying them next time.' The customer feels annoyance, anger, gratitude. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'first of all, it's an absolute crime that in a city this size, there are not cabs available on the street. in one of the main bar districts, at 2 3 am when places are closing up, there are no taxis patrolling around? seriously?? do you actually want to make money or are you just in business as a hobby? n nsecond, how about when we call for a cab, you actually fucking send one, assholes? n nwe waited thirty minutes and called again, received assurances that the cab was on its way, waited another fifteen minutes, and then gave up. thanks to yellow cab, we had to hoof it 1.5 miles back to our hotel, which normally would not be the end of the world, but it was 3 30 am, we were all dead tired, and my one poor friend has a bum knee. n nso fuck you, yellow cab. i'm putting the green cab number in my phone and we'll be trying them next time.' The customer feels annoyance, anger, gratitude. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Availability: Ensure that taxis are readily available in high-traffic areas, especially during late-night hours when bars close. This could involve increasing the number of taxis in these areas or implementing a more efficient dispatch system.

2. Reliability: Improve the reliability of our service by ensuring that dispatched taxis arrive promptly. This could involve better communication between dispatch and drivers, as well as implementing penalties for late arrivals.

3. Customer Service: Apologize for the inconvenience caused and express empathy for the customer's situation."
1,"If I can give a 0 star I will !!!!!! I order a Tostada of ceviche there for 6,45 dollar a combo an they only gave me this !!!!! Never go back here !!!! Never order a tostada of ceviche !!!! NEVER AGAIN!!!!","if i can give a 0 star i will !!!!!! i order a tostada of ceviche there for 6,45 dollar a combo an they only gave me this !!!!! never go back here !!!! never order a tostada of ceviche !!!! never again!!!!","neutral, approval, annoyance","[INST] A customer left us a 1-star review: 'if i can give a 0 star i will !!!!!! i order a tostada of ceviche there for 6,45 dollar a combo an they only gave me this !!!!! never go back here !!!! never order a tostada of ceviche !!!! never again!!!!' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'if i can give a 0 star i will !!!!!! i order a tostada of ceviche there for 6,45 dollar a combo an they only gave me this !!!!! never go back here !!!! never order a tostada of ceviche !!!! never again!!!!' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's disappointment and apologizing for the mistake.

2. Offer a solution: Offer a complimentary meal or discount on their next visit to make up for the mistake.

3. Address the problem: Investigate the issue to ensure it doesn't happen again. This may involve training staff to ensure they follow the correct recipe for the ceviche tostada.

4. Show empathy: Use empathetic language to show the customer that we understand their frustration and are taking their feedback seriously."
1,"WARNING ,,,,, this place is for SUCKERS ONLY ..... funky smelling ,worse tasting seafood ... overpriced ..... raunchy,un-clean restrooms .... only reason anyone goes here is because this is a ''tourist trap '' type neighborhood with some fun shopping spots nearby and this restaurant is positioned in the center of everything. As P.T. Barnum once said  '' There's a sucker born every minute '' ...... stay away ... any other restaurant will be better .","warning ,,,,, this place is for suckers only ..... funky smelling ,worse tasting seafood ... overpriced ..... raunchy,un clean restrooms .... only reason anyone goes here is because this is a ''tourist trap '' type neighborhood with some fun shopping spots nearby and this restaurant is positioned in the center of everything. as p.t. barnum once said '' there's a sucker born every minute '' ...... stay away ... any other restaurant will be better .","annoyance, disapproval, neutral","[INST] A customer left us a 1-star review: 'warning ,,,,, this place is for suckers only ..... funky smelling ,worse tasting seafood ... overpriced ..... raunchy,un clean restrooms .... only reason anyone goes here is because this is a ''tourist trap '' type neighborhood with some fun shopping spots nearby and this restaurant is positioned in the center of everything. as p.t. barnum once said '' there's a sucker born every minute '' ...... stay away ... any other restaurant will be better .' The customer feels annoyance, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'warning ,,,,, this place is for suckers only ..... funky smelling ,worse tasting seafood ... overpriced ..... raunchy,un clean restrooms .... only reason anyone goes here is because this is a ''tourist trap '' type neighborhood with some fun shopping spots nearby and this restaurant is positioned in the center of everything. as p.t. barnum once said '' there's a sucker born every minute '' ...... stay away ... any other restaurant will be better .' The customer feels annoyance, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Improve the cleanliness and hygiene of the restaurant, particularly the restrooms.
2. Enhance the quality of the seafood, ensuring it is fresh and tastes good.
3. Address any unpleasant odors in the restaurant.
4. Review pricing to ensure it is competitive and offers good value for money.
5. Improve communication with customers, addressing any complaints promptly and professionally.
6. Consider offering a more welcoming and friendly atmosphere to make customers feel more comfortable."
1,"Is this the cheapest rental place in Phoenix? Yes. Will they nit pick you with add on fees? Yes\nJust returned from a 3 day trip to AZ, so here is my review. Counter- no wait, I had everything filled out online prior to my arrival. But the woman behind the counter was almost trying to bully me into taking their insurance coverage. Even after I told her I had two policies that cover rental. \nThe car was ok. Hyundai elantra with 31K but overall good shape.\nThe RETURN: Stopped at gas station less then 3 miles away and topped off the tank. Kept receipt and showed the person checking the car in. Asked for a copy of the return and they said it would be emailed . So to my surprise, I was billed for 2 gallons of gas \""refueling\"".  It was topped off so I'm assuming this is a regular trick they play to add cost. \n\nWhen I do this again, I will pay a little more to have a better experience.","is this the cheapest rental place in phoenix? yes. will they nit pick you with add on fees? yes njust returned from a 3 day trip to az, so here is my review. counter no wait, i had everything filled out online prior to my arrival. but the woman behind the counter was almost trying to bully me into taking their insurance coverage. even after i told her i had two policies that cover rental. nthe car was ok. hyundai elantra with 31k but overall good shape. nthe return stopped at gas station less then 3 miles away and topped off the tank. kept receipt and showed the person checking the car in. asked for a copy of the return and they said it would be emailed . so to my surprise, i was billed for 2 gallons of gas refueling . it was topped off so i'm assuming this is a regular trick they play to add cost. n nwhen i do this again, i will pay a little more to have a better experience.","neutral, curiosity, approval","[INST] A customer left us a 1-star review: 'is this the cheapest rental place in phoenix? yes. will they nit pick you with add on fees? yes njust returned from a 3 day trip to az, so here is my review. counter no wait, i had everything filled out online prior to my arrival. but the woman behind the counter was almost trying to bully me into taking their insurance coverage. even after i told her i had two policies that cover rental. nthe car was ok. hyundai elantra with 31k but overall good shape. nthe return stopped at gas station less then 3 miles away and topped off the tank. kept receipt and showed the person checking the car in. asked for a copy of the return and they said it would be emailed . so to my surprise, i was billed for 2 gallons of gas refueling . it was topped off so i'm assuming this is a regular trick they play to add cost. n nwhen i do this again, i will pay a little more to have a better experience.' The customer feels neutral, curiosity, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'is this the cheapest rental place in phoenix? yes. will they nit pick you with add on fees? yes njust returned from a 3 day trip to az, so here is my review. counter no wait, i had everything filled out online prior to my arrival. but the woman behind the counter was almost trying to bully me into taking their insurance coverage. even after i told her i had two policies that cover rental. nthe car was ok. hyundai elantra with 31k but overall good shape. nthe return stopped at gas station less then 3 miles away and topped off the tank. kept receipt and showed the person checking the car in. asked for a copy of the return and they said it would be emailed . so to my surprise, i was billed for 2 gallons of gas refueling . it was topped off so i'm assuming this is a regular trick they play to add cost. n nwhen i do this again, i will pay a little more to have a better experience.' The customer feels neutral, curiosity, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following concerns:

1. Address the perceived pressure to purchase insurance coverage: Train our staff to respect customer decisions regarding insurance coverage and not to pressure them into purchasing it.

2. Ensure transparency in fuel policies: Clearly communicate fuel policies, including the process for refueling and the consequences of not adhering to them. Make it clear that the car should be returned with a full tank, and provide a receipt for any fuel purchased by the customer."
1,"Terrible! All of the reviews about the poor service were absolutely correct. We went on a Saturday for lunch and there were only a few tables in the restaurant and he appeared as though he was very busy. My mother and I were treated poorly. The server was short with us, had no personality and was not very helpful for this being my first time. The food was below par, the only good thing about it was the free basket if bread that is served with each meal. We had to go inside to get our check because our server was at the bar playing with his phone and talking to a girl. Definitely will not go back!","terrible! all of the reviews about the poor service were absolutely correct. we went on a saturday for lunch and there were only a few tables in the restaurant and he appeared as though he was very busy. my mother and i were treated poorly. the server was short with us, had no personality and was not very helpful for this being my first time. the food was below par, the only good thing about it was the free basket if bread that is served with each meal. we had to go inside to get our check because our server was at the bar playing with his phone and talking to a girl. definitely will not go back!","disappointment, annoyance, sadness","[INST] A customer left us a 1-star review: 'terrible! all of the reviews about the poor service were absolutely correct. we went on a saturday for lunch and there were only a few tables in the restaurant and he appeared as though he was very busy. my mother and i were treated poorly. the server was short with us, had no personality and was not very helpful for this being my first time. the food was below par, the only good thing about it was the free basket if bread that is served with each meal. we had to go inside to get our check because our server was at the bar playing with his phone and talking to a girl. definitely will not go back!' The customer feels disappointment, annoyance, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'terrible! all of the reviews about the poor service were absolutely correct. we went on a saturday for lunch and there were only a few tables in the restaurant and he appeared as though he was very busy. my mother and i were treated poorly. the server was short with us, had no personality and was not very helpful for this being my first time. the food was below par, the only good thing about it was the free basket if bread that is served with each meal. we had to go inside to get our check because our server was at the bar playing with his phone and talking to a girl. definitely will not go back!' The customer feels disappointment, annoyance, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the poor service: Acknowledge the customer's feedback and express regret for their experience.

2. Address the server's behavior: Train staff to prioritize customer service and maintain a friendly and helpful demeanor at all times.

3. Improve communication: Ensure that servers are attentive, responsive, and available to address customer needs promptly.

4. Enhance food quality: Work on improving the quality of the food to meet customer expectations."
1,Where is Eddie or Eddy????? I will not come here any longer if Eddie is not available. To the point a rude service. Technician never looked me in the eye and was turned away from me joking and yakking it up with her colleagues. \nThe place looked like a bomb went off. \nI have been getting decent to good service till now. But this will be the end if Eddy is not available.\nAlso: everyone of the technicians picks up or checks their personal phone.... While working on your feet or hands.,where is eddie or eddy????? i will not come here any longer if eddie is not available. to the point a rude service. technician never looked me in the eye and was turned away from me joking and yakking it up with her colleagues. nthe place looked like a bomb went off. ni have been getting decent to good service till now. but this will be the end if eddy is not available. nalso everyone of the technicians picks up or checks their personal phone.... while working on your feet or hands.,"annoyance, neutral, anger","[INST] A customer left us a 1-star review: 'where is eddie or eddy????? i will not come here any longer if eddie is not available. to the point a rude service. technician never looked me in the eye and was turned away from me joking and yakking it up with her colleagues. nthe place looked like a bomb went off. ni have been getting decent to good service till now. but this will be the end if eddy is not available. nalso everyone of the technicians picks up or checks their personal phone.... while working on your feet or hands.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'where is eddie or eddy????? i will not come here any longer if eddie is not available. to the point a rude service. technician never looked me in the eye and was turned away from me joking and yakking it up with her colleagues. nthe place looked like a bomb went off. ni have been getting decent to good service till now. but this will be the end if eddy is not available. nalso everyone of the technicians picks up or checks their personal phone.... while working on your feet or hands.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience?  1. Address the customer's concern about the absence of ""Eddie"" or ""Eddy"" by clarifying the staffing schedule or providing an alternative contact person.

2. Improve the professionalism of the technician's interactions by emphasizing the importance of maintaining eye contact, being respectful, and minimizing distractions during customer interactions.

3. Address the cleanliness of the workspace by implementing regular cleaning and organization procedures to ensure a more welcoming environment for customers.

4. Encourage staff to prioritize their work and minimize personal phone usage during working hours to maintain focus on providing quality service to customers."
1,"Came here to eat with my wife, my buddy and his girlfriend while we were out in Phoenix for Dodgers spring training and had the worst experience ever.  The service here is a joke and the food is not that much better. After we were seated it took 20 minutes before we were acknowledge by our waitress. When she came over she started joking that she was on break and no one told her that we had been seated. We saw at least 4 different waiters/waitresses pass us by and they just looked at us. \n\nAfter we placed our order we received our food promptly but everything was mediocre. My steak was lukewarm at best and under seasoned. Would it hurt them to use a little salt and pepper? My wife steak was overcooked. My buddy and his girlfriend disordered steaks and they had better luck. The on ok y good thing was the bread, it was served warm and tasted good.","came here to eat with my wife, my buddy and his girlfriend while we were out in phoenix for dodgers spring training and had the worst experience ever. the service here is a joke and the food is not that much better. after we were seated it took 20 minutes before we were acknowledge by our waitress. when she came over she started joking that she was on break and no one told her that we had been seated. we saw at least 4 different waiters waitresses pass us by and they just looked at us. n nafter we placed our order we received our food promptly but everything was mediocre. my steak was lukewarm at best and under seasoned. would it hurt them to use a little salt and pepper? my wife steak was overcooked. my buddy and his girlfriend disordered steaks and they had better luck. the on ok y good thing was the bread, it was served warm and tasted good.","disappointment, annoyance, amusement","[INST] A customer left us a 1-star review: 'came here to eat with my wife, my buddy and his girlfriend while we were out in phoenix for dodgers spring training and had the worst experience ever. the service here is a joke and the food is not that much better. after we were seated it took 20 minutes before we were acknowledge by our waitress. when she came over she started joking that she was on break and no one told her that we had been seated. we saw at least 4 different waiters waitresses pass us by and they just looked at us. n nafter we placed our order we received our food promptly but everything was mediocre. my steak was lukewarm at best and under seasoned. would it hurt them to use a little salt and pepper? my wife steak was overcooked. my buddy and his girlfriend disordered steaks and they had better luck. the on ok y good thing was the bread, it was served warm and tasted good.' The customer feels disappointment, annoyance, amusement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'came here to eat with my wife, my buddy and his girlfriend while we were out in phoenix for dodgers spring training and had the worst experience ever. the service here is a joke and the food is not that much better. after we were seated it took 20 minutes before we were acknowledge by our waitress. when she came over she started joking that she was on break and no one told her that we had been seated. we saw at least 4 different waiters waitresses pass us by and they just looked at us. n nafter we placed our order we received our food promptly but everything was mediocre. my steak was lukewarm at best and under seasoned. would it hurt them to use a little salt and pepper? my wife steak was overcooked. my buddy and his girlfriend disordered steaks and they had better luck. the on ok y good thing was the bread, it was served warm and tasted good.' The customer feels disappointment, annoyance, amusement. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve seating and acknowledgment: Ensure waitstaff are aware of new seating and promptly greet and attend to customers.

2. Enhance waitstaff professionalism: Train staff to maintain a professional demeanor and avoid making light of customer complaints or concerns.

3. Food quality and preparation: Ensure food is cooked to the customer's preference and seasoned appropriately.

4. Timely service: Reduce wait times between ordering and receiving food, as well as between courses."
1,"Slow service, staff needs more training. There's like 4 managers and none of the know what they are doing, i don't think this place is going to make it. Sorry but you lost 4 very good patrons Saturday night because of your poor customer service","slow service, staff needs more training. there's like 4 managers and none of the know what they are doing, i don't think this place is going to make it. sorry but you lost 4 very good patrons saturday night because of your poor customer service","disappointment, sadness, remorse","[INST] A customer left us a 1-star review: 'slow service, staff needs more training. there's like 4 managers and none of the know what they are doing, i don't think this place is going to make it. sorry but you lost 4 very good patrons saturday night because of your poor customer service' The customer feels disappointment, sadness, remorse. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'slow service, staff needs more training. there's like 4 managers and none of the know what they are doing, i don't think this place is going to make it. sorry but you lost 4 very good patrons saturday night because of your poor customer service' The customer feels disappointment, sadness, remorse. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address the concerns raised in the review, we can take the following steps:

1. Acknowledge the complaint: Respond to the review by acknowledging the customer's disappointment and expressing empathy for their experience.

2. Apologize sincerely: Offer a genuine apology for the poor service they encountered and assure them that we value their feedback and are committed to making improvements.

3. Offer a solution: Provide a specific solution to address the issue of slow service, such as implementing a new system to streamline the ordering process or increasing staff training to improve efficiency."
1,"I wish I could give a place ZERO.\nYou know, I probably deserved to pay the ridiculous price of 36 dollars per huge margarita for not being so patient while walking down the strip.\nI did not have food here, just a drink. \nI ordered the blender-sized 35 oz margarita which was then filled with a few of the slurpee-like liquids of peach, mango, and lime. \n\nThe drink was SO sweet, I could barely drink the thing.\nI could not taste any alcohol, just sugar.\nI started actually getting heart burn about half way through.\n\nAs my fiance put it: \""I was hung over, before I was even buzzed\"".\n\n72 dollars later for 2 drinks that were painful to drink, I realize the 13 dollar bong-looking beverages that you can get refilled nearly anywhere on the strip are much better and generally have more liquor and taste nicer on the tongue too.\n\nLess financial heartburn, I might add.\nStay away from this bar/walk in place unless you're looking to carry a giant mug that says \""Schmuck\"".","i wish i could give a place zero. nyou know, i probably deserved to pay the ridiculous price of 36 dollars per huge margarita for not being so patient while walking down the strip. ni did not have food here, just a drink. ni ordered the blender sized 35 oz margarita which was then filled with a few of the slurpee like liquids of peach, mango, and lime. n nthe drink was so sweet, i could barely drink the thing. ni could not taste any alcohol, just sugar. ni started actually getting heart burn about half way through. n nas my fiance put it i was hung over, before i was even buzzed . n n72 dollars later for 2 drinks that were painful to drink, i realize the 13 dollar bong looking beverages that you can get refilled nearly anywhere on the strip are much better and generally have more liquor and taste nicer on the tongue too. n nless financial heartburn, i might add. nstay away from this bar walk in place unless you're looking to carry a giant mug that says schmuck .","desire, neutral, disappointment","[INST] A customer left us a 1-star review: 'i wish i could give a place zero. nyou know, i probably deserved to pay the ridiculous price of 36 dollars per huge margarita for not being so patient while walking down the strip. ni did not have food here, just a drink. ni ordered the blender sized 35 oz margarita which was then filled with a few of the slurpee like liquids of peach, mango, and lime. n nthe drink was so sweet, i could barely drink the thing. ni could not taste any alcohol, just sugar. ni started actually getting heart burn about half way through. n nas my fiance put it i was hung over, before i was even buzzed . n n72 dollars later for 2 drinks that were painful to drink, i realize the 13 dollar bong looking beverages that you can get refilled nearly anywhere on the strip are much better and generally have more liquor and taste nicer on the tongue too. n nless financial heartburn, i might add. nstay away from this bar walk in place unless you're looking to carry a giant mug that says schmuck .' The customer feels desire, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i wish i could give a place zero. nyou know, i probably deserved to pay the ridiculous price of 36 dollars per huge margarita for not being so patient while walking down the strip. ni did not have food here, just a drink. ni ordered the blender sized 35 oz margarita which was then filled with a few of the slurpee like liquids of peach, mango, and lime. n nthe drink was so sweet, i could barely drink the thing. ni could not taste any alcohol, just sugar. ni started actually getting heart burn about half way through. n nas my fiance put it i was hung over, before i was even buzzed . n n72 dollars later for 2 drinks that were painful to drink, i realize the 13 dollar bong looking beverages that you can get refilled nearly anywhere on the strip are much better and generally have more liquor and taste nicer on the tongue too. n nless financial heartburn, i might add. nstay away from this bar walk in place unless you're looking to carry a giant mug that says schmuck .' The customer feels desire, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Patience: Improve the speed of service, especially during busy hours.
2. Pricing: Review the pricing of our margaritas, ensuring they are competitive and offer good value.
3. Alcohol Content: Adjust the alcohol-to-sugar ratio in our margaritas to make them less sweet and more alcoholic.
4. Beverage Options: Offer a wider variety of drinks, including non-sweet options, to cater to different tastes.
5. Communication: Clearly communicate the size and alcohol content of our drinks to manage customer expectations."
1,"Went to this Chipotle tonight, ordered a burrito to go and when I got home to enjoy my burrito the rice inside what not cooked!!! WAYYY undercooked, hard and gross. Really disappointing to get home and not able to enjoy the food. Would have went back but decided it wasn't going to be worth it since they don't even know how to cook rice. Went to Cafe Rio's instead.","went to this chipotle tonight, ordered a burrito to go and when i got home to enjoy my burrito the rice inside what not cooked!!! wayyy undercooked, hard and gross. really disappointing to get home and not able to enjoy the food. would have went back but decided it wasn't going to be worth it since they don't even know how to cook rice. went to cafe rio's instead.","disappointment, annoyance, sadness","[INST] A customer left us a 1-star review: 'went to this chipotle tonight, ordered a burrito to go and when i got home to enjoy my burrito the rice inside what not cooked!!! wayyy undercooked, hard and gross. really disappointing to get home and not able to enjoy the food. would have went back but decided it wasn't going to be worth it since they don't even know how to cook rice. went to cafe rio's instead.' The customer feels disappointment, annoyance, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'went to this chipotle tonight, ordered a burrito to go and when i got home to enjoy my burrito the rice inside what not cooked!!! wayyy undercooked, hard and gross. really disappointing to get home and not able to enjoy the food. would have went back but decided it wasn't going to be worth it since they don't even know how to cook rice. went to cafe rio's instead.' The customer feels disappointment, annoyance, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's disappointment and expressing empathy for their experience.

2. Offer a solution: Apologize for the undercooked rice and offer a complimentary meal or discount on their next visit to make up for the inconvenience.

3. Investigate the issue: Look into the issue to determine if it was an isolated incident or a systemic problem. If it's a recurring issue, address the root cause to prevent similar incidents in the future."
1,"I gave all smiles rave reviews initially but since then have had a horrible experience there.  First, they screwed up in scheduling my cleanings and much to my surprise, billed me $82.  What?  My cleanings are free!  If that is not so bad, I guess I'm just livid that I received a threatening letter in the mail saying that I had been disregarding my bills for months now and would have to pay in full.  IT WAS THE FIRST SUCH BILL I HAD RECEIVED! When I called the office they said they do the \""best they can\"" in scheduling appointments so that the insurance covers it but there are over 1100 insurance companies and they are \""not perfect\"".  Funny, I have been going to the dentist for years and have NEVER had to pay for a cleaning!  And for the nasty billing letter threatening to turn me over to collections ...  I MUST have received the other bills because they show they mailed them!   This place has gotten roughly $2000 from me in 1 year and $850 (+$82 now) out of my own pocket.  All Smiles, this is some \""thank you for your business\"".  I will never be back!  BEWARE!","i gave all smiles rave reviews initially but since then have had a horrible experience there. first, they screwed up in scheduling my cleanings and much to my surprise, billed me 82. what? my cleanings are free! if that is not so bad, i guess i'm just livid that i received a threatening letter in the mail saying that i had been disregarding my bills for months now and would have to pay in full. it was the first such bill i had received! when i called the office they said they do the best they can in scheduling appointments so that the insurance covers it but there are over 1100 insurance companies and they are not perfect . funny, i have been going to the dentist for years and have never had to pay for a cleaning! and for the nasty billing letter threatening to turn me over to collections ... i must have received the other bills because they show they mailed them! this place has gotten roughly 2000 from me in 1 year and 850 82 now out of my own pocket. all smiles, this is some thank you for your business . i will never be back! beware!","disappointment, surprise, fear","[INST] A customer left us a 1-star review: 'i gave all smiles rave reviews initially but since then have had a horrible experience there. first, they screwed up in scheduling my cleanings and much to my surprise, billed me 82. what? my cleanings are free! if that is not so bad, i guess i'm just livid that i received a threatening letter in the mail saying that i had been disregarding my bills for months now and would have to pay in full. it was the first such bill i had received! when i called the office they said they do the best they can in scheduling appointments so that the insurance covers it but there are over 1100 insurance companies and they are not perfect . funny, i have been going to the dentist for years and have never had to pay for a cleaning! and for the nasty billing letter threatening to turn me over to collections ... i must have received the other bills because they show they mailed them! this place has gotten roughly 2000 from me in 1 year and 850 82 now out of my own pocket. all smiles, this is some thank you for your business . i will never be back! beware!' The customer feels disappointment, surprise, fear. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i gave all smiles rave reviews initially but since then have had a horrible experience there. first, they screwed up in scheduling my cleanings and much to my surprise, billed me 82. what? my cleanings are free! if that is not so bad, i guess i'm just livid that i received a threatening letter in the mail saying that i had been disregarding my bills for months now and would have to pay in full. it was the first such bill i had received! when i called the office they said they do the best they can in scheduling appointments so that the insurance covers it but there are over 1100 insurance companies and they are not perfect . funny, i have been going to the dentist for years and have never had to pay for a cleaning! and for the nasty billing letter threatening to turn me over to collections ... i must have received the other bills because they show they mailed them! this place has gotten roughly 2000 from me in 1 year and 850 82 now out of my own pocket. all smiles, this is some thank you for your business . i will never be back! beware!' The customer feels disappointment, surprise, fear. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the scheduling error and the inconvenience caused.
2. Clarify the billing issue: explain that the cleaning services were initially free due to a promotional offer, but have since reverted to a standard fee. Offer a solution, such as a refund or credit for the unexpected charge.
3. Address the billing letter: acknowledge the customer's frustration and apologize for the threatening tone. Explain that the letter was sent in error and offer to rectify the situation, such as by sending a follow-up letter with a more professional tone."
1,"I wish I could give my opinion on the food but unfortunately we never made it past the chips. It was a slow Tuesday night and there were only a few people in the restaurant. We never had a server come to our table. Waited 15 mins and nothing??? We did get chips, which were from a bag and not fresh. The salsa was also not very stellar. We walked out without an acknowledgement from anyone  Never going back","i wish i could give my opinion on the food but unfortunately we never made it past the chips. it was a slow tuesday night and there were only a few people in the restaurant. we never had a server come to our table. waited 15 mins and nothing??? we did get chips, which were from a bag and not fresh. the salsa was also not very stellar. we walked out without an acknowledgement from anyone never going back","disappointment, desire, neutral","[INST] A customer left us a 1-star review: 'i wish i could give my opinion on the food but unfortunately we never made it past the chips. it was a slow tuesday night and there were only a few people in the restaurant. we never had a server come to our table. waited 15 mins and nothing??? we did get chips, which were from a bag and not fresh. the salsa was also not very stellar. we walked out without an acknowledgement from anyone never going back' The customer feels disappointment, desire, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i wish i could give my opinion on the food but unfortunately we never made it past the chips. it was a slow tuesday night and there were only a few people in the restaurant. we never had a server come to our table. waited 15 mins and nothing??? we did get chips, which were from a bag and not fresh. the salsa was also not very stellar. we walked out without an acknowledgement from anyone never going back' The customer feels disappointment, desire, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps can be taken:

1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's disappointment and expressing regret for their experience.

2. Apologize sincerely: Offer a genuine apology for the poor service they received, emphasizing that it does not reflect the standard of service we aim to provide.

3. Offer a solution: Provide a solution, such as a complimentary meal or a discount on their next visit, to make amends for the inconvenience they experienced."
1,"We went to the the bistro attached to Casa Napoli (next door). I remember coming here several years ago and loving the food. Not this time. There were few customers and the two wait staff seemed confused and stressed. The garlic bread they served before the meal was burnt and my wife's pasta included large chunks of prosciutto that were really tough, dark and unappealing. My own meal seemed tasty enough but not as I remembered it. Within an hour of eating I felt nauseous. I went on feeling nauseous and woke up feeling nauseous. It would take Chef Ramsay to figure out what has gone wrong in the kitchen. By the way, the price for two? 75 dollars.","we went to the the bistro attached to casa napoli next door . i remember coming here several years ago and loving the food. not this time. there were few customers and the two wait staff seemed confused and stressed. the garlic bread they served before the meal was burnt and my wife's pasta included large chunks of prosciutto that were really tough, dark and unappealing. my own meal seemed tasty enough but not as i remembered it. within an hour of eating i felt nauseous. i went on feeling nauseous and woke up feeling nauseous. it would take chef ramsay to figure out what has gone wrong in the kitchen. by the way, the price for two? 75 dollars.","confusion, disappointment, approval","[INST] A customer left us a 1-star review: 'we went to the the bistro attached to casa napoli next door . i remember coming here several years ago and loving the food. not this time. there were few customers and the two wait staff seemed confused and stressed. the garlic bread they served before the meal was burnt and my wife's pasta included large chunks of prosciutto that were really tough, dark and unappealing. my own meal seemed tasty enough but not as i remembered it. within an hour of eating i felt nauseous. i went on feeling nauseous and woke up feeling nauseous. it would take chef ramsay to figure out what has gone wrong in the kitchen. by the way, the price for two? 75 dollars.' The customer feels confusion, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'we went to the the bistro attached to casa napoli next door . i remember coming here several years ago and loving the food. not this time. there were few customers and the two wait staff seemed confused and stressed. the garlic bread they served before the meal was burnt and my wife's pasta included large chunks of prosciutto that were really tough, dark and unappealing. my own meal seemed tasty enough but not as i remembered it. within an hour of eating i felt nauseous. i went on feeling nauseous and woke up feeling nauseous. it would take chef ramsay to figure out what has gone wrong in the kitchen. by the way, the price for two? 75 dollars.' The customer feels confusion, disappointment, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the poor experience: Acknowledge the customer's feedback and express regret for the disappointing visit.

2. Address the issues raised:
   - Clarify the confusion and stress experienced by the staff, ensuring them that appropriate measures will be taken to alleviate these issues.
   - Investigate the quality of the garlic bread and prosciutto, ensuring that these items are prepared correctly and consistently.
   - If necessary, consult with a food safety expert to investigate the cause of the customer's nausea."
1,"This place used to be a great inexpensive dive to grab a bite with friends. They got rid of table service, so now you must order food and drinks at a counter. What little staff that are still there seem to be inexperienced and nervous. Food quality has gone down yet their prices have gone up ruffly 35 percent. You are now paying Kabuki prices for no service, blah food quality, and a busted up environment. It's a real shame that this place fell apart.","this place used to be a great inexpensive dive to grab a bite with friends. they got rid of table service, so now you must order food and drinks at a counter. what little staff that are still there seem to be inexperienced and nervous. food quality has gone down yet their prices have gone up ruffly 35 percent. you are now paying kabuki prices for no service, blah food quality, and a busted up environment. it's a real shame that this place fell apart.","disappointment, sadness, annoyance","[INST] A customer left us a 1-star review: 'this place used to be a great inexpensive dive to grab a bite with friends. they got rid of table service, so now you must order food and drinks at a counter. what little staff that are still there seem to be inexperienced and nervous. food quality has gone down yet their prices have gone up ruffly 35 percent. you are now paying kabuki prices for no service, blah food quality, and a busted up environment. it's a real shame that this place fell apart.' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this place used to be a great inexpensive dive to grab a bite with friends. they got rid of table service, so now you must order food and drinks at a counter. what little staff that are still there seem to be inexperienced and nervous. food quality has gone down yet their prices have gone up ruffly 35 percent. you are now paying kabuki prices for no service, blah food quality, and a busted up environment. it's a real shame that this place fell apart.' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address the issue of table service: Offer a hybrid model where customers can choose between ordering at the counter or having a server attend to them. This could help cater to both those who prefer self-service and those who prefer traditional table service.

2. Improve staff training: Provide additional training for your staff to ensure they are knowledgeable about the menu, capable of handling customer inquiries, and confident in their interactions with customers.

3. Maintain food quality: Review your food preparation process to ensure consistency in quality and taste. Consider seeking feedback from customers and employees to identify areas for improvement."
1,Our order was taken 16 min after being seated. Our food arrived 26 min after ordering. The eggs look like they were cooked on a dirty grill. Our server had no idea which orders went to which table. There was one other employee ordering the one server around and not really helping so we couldn't blame our server. My medium well steak was medium rare. Pretty much everything that can go wrong with the restaurant went wrong.,our order was taken 16 min after being seated. our food arrived 26 min after ordering. the eggs look like they were cooked on a dirty grill. our server had no idea which orders went to which table. there was one other employee ordering the one server around and not really helping so we couldn't blame our server. my medium well steak was medium rare. pretty much everything that can go wrong with the restaurant went wrong.,"disappointment, neutral, annoyance","[INST] A customer left us a 1-star review: 'our order was taken 16 min after being seated. our food arrived 26 min after ordering. the eggs look like they were cooked on a dirty grill. our server had no idea which orders went to which table. there was one other employee ordering the one server around and not really helping so we couldn't blame our server. my medium well steak was medium rare. pretty much everything that can go wrong with the restaurant went wrong.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'our order was taken 16 min after being seated. our food arrived 26 min after ordering. the eggs look like they were cooked on a dirty grill. our server had no idea which orders went to which table. there was one other employee ordering the one server around and not really helping so we couldn't blame our server. my medium well steak was medium rare. pretty much everything that can go wrong with the restaurant went wrong.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Improve seating and order management: Ensure that orders are taken promptly after seating, and that orders are properly associated with the correct table.

2. Train staff on food preparation: Ensure that food is cooked to the specified level (in this case, medium well steak should not be medium rare).

3. Cleanliness: Regularly clean and maintain the kitchen equipment, especially the grill, to prevent food from being cooked on a dirty surface.

4. Staffing: Ensure that there is an adequate number of staff members to handle the number of customers, so that servers are not overwhelmed and can provide prompt and attentive service."
1,"So, I finally decided to try out a clinic to help me lose weight.  I did my research and decided on Medshape.  Called and scheduled a 9am appointment...first one of the day.  I get there and sign in -even though there is no one at the desk- and have a seat in their cramped waiting room.  5, 10, 15 minutes later someone pops there head in and asks if I am here.  Ummm...I did sign in.  She says she will be right back with paperwork. Five minutes later she says to come with me and closes me in a freezing office to fill out paperwork.  I finish it in 2 minutes and open the door as directed.  And I wait, and wait, and wait.  I'd finally had enough and get up to ask someone what the heck is going on.  But guess what...no staff in sight.  I walk to the front, and again there is nobody at the reception desk.  So I walk out...at 10am.  So, I was there for an hour and saw nobody.  I haven't even received a call asking what happened or giving an excuse as to why they kept me waiting for an hour.  I guess they don't need business if this is how they treat new potential clients.","so, i finally decided to try out a clinic to help me lose weight. i did my research and decided on medshape. called and scheduled a 9am appointment...first one of the day. i get there and sign in even though there is no one at the desk and have a seat in their cramped waiting room. 5, 10, 15 minutes later someone pops there head in and asks if i am here. ummm...i did sign in. she says she will be right back with paperwork. five minutes later she says to come with me and closes me in a freezing office to fill out paperwork. i finish it in 2 minutes and open the door as directed. and i wait, and wait, and wait. i'd finally had enough and get up to ask someone what the heck is going on. but guess what...no staff in sight. i walk to the front, and again there is nobody at the reception desk. so i walk out...at 10am. so, i was there for an hour and saw nobody. i haven't even received a call asking what happened or giving an excuse as to why they kept me waiting for an hour. i guess they don't need business if this is how they treat new potential clients.","neutral, approval, realization","[INST] A customer left us a 1-star review: 'so, i finally decided to try out a clinic to help me lose weight. i did my research and decided on medshape. called and scheduled a 9am appointment...first one of the day. i get there and sign in even though there is no one at the desk and have a seat in their cramped waiting room. 5, 10, 15 minutes later someone pops there head in and asks if i am here. ummm...i did sign in. she says she will be right back with paperwork. five minutes later she says to come with me and closes me in a freezing office to fill out paperwork. i finish it in 2 minutes and open the door as directed. and i wait, and wait, and wait. i'd finally had enough and get up to ask someone what the heck is going on. but guess what...no staff in sight. i walk to the front, and again there is nobody at the reception desk. so i walk out...at 10am. so, i was there for an hour and saw nobody. i haven't even received a call asking what happened or giving an excuse as to why they kept me waiting for an hour. i guess they don't need business if this is how they treat new potential clients.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'so, i finally decided to try out a clinic to help me lose weight. i did my research and decided on medshape. called and scheduled a 9am appointment...first one of the day. i get there and sign in even though there is no one at the desk and have a seat in their cramped waiting room. 5, 10, 15 minutes later someone pops there head in and asks if i am here. ummm...i did sign in. she says she will be right back with paperwork. five minutes later she says to come with me and closes me in a freezing office to fill out paperwork. i finish it in 2 minutes and open the door as directed. and i wait, and wait, and wait. i'd finally had enough and get up to ask someone what the heck is going on. but guess what...no staff in sight. i walk to the front, and again there is nobody at the reception desk. so i walk out...at 10am. so, i was there for an hour and saw nobody. i haven't even received a call asking what happened or giving an excuse as to why they kept me waiting for an hour. i guess they don't need business if this is how they treat new potential clients.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Medshape, the following steps could be taken:

1. Improve staff attendance and punctuality: Ensure that there is always a staff member available at the reception desk during business hours, especially for early appointments.

2. Enhance waiting room experience: Make the waiting room more comfortable, spacious, and inviting to help customers feel more at ease while waiting.

3. Streamline paperwork process: Reduce the time it takes to complete paperwork by either providing it online for customers to fill out before their appointment or having the paperwork pre-filled based on the information provided during scheduling."
1,One of the worst places to stay in Vegas.  LOTS of TLC needed at the Luxor.  It's like the management folks pulled the cleaning and building maintenance crew's budget.  We HAD to stay here last weekend because the town was super busy with the Electric Daisy Carnival.  2nd time I stayed here in the last 3 months and I do NOT recommend.\n\nThe rooms in the pyramid have been ignored for years and the worst part - the a/c 's do not work properly in the rooms!!!!,one of the worst places to stay in vegas. lots of tlc needed at the luxor. it's like the management folks pulled the cleaning and building maintenance crew's budget. we had to stay here last weekend because the town was super busy with the electric daisy carnival. 2nd time i stayed here in the last 3 months and i do not recommend. n nthe rooms in the pyramid have been ignored for years and the worst part the a c 's do not work properly in the rooms!!!!,"disapproval, annoyance, disappointment","[INST] A customer left us a 1-star review: 'one of the worst places to stay in vegas. lots of tlc needed at the luxor. it's like the management folks pulled the cleaning and building maintenance crew's budget. we had to stay here last weekend because the town was super busy with the electric daisy carnival. 2nd time i stayed here in the last 3 months and i do not recommend. n nthe rooms in the pyramid have been ignored for years and the worst part the a c 's do not work properly in the rooms!!!!' The customer feels disapproval, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'one of the worst places to stay in vegas. lots of tlc needed at the luxor. it's like the management folks pulled the cleaning and building maintenance crew's budget. we had to stay here last weekend because the town was super busy with the electric daisy carnival. 2nd time i stayed here in the last 3 months and i do not recommend. n nthe rooms in the pyramid have been ignored for years and the worst part the a c 's do not work properly in the rooms!!!!' The customer feels disapproval, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at the Luxor, we can take the following steps:

1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's concerns about the cleanliness, maintenance, and air conditioning in the rooms.

2. Apologize sincerely: Express regret for the inconvenience caused and assure the customer that their feedback is valued and appreciated.

3. Offer a solution: Offer a complimentary upgrade to a recently renovated room or a discount on their next stay to make up for the poor experience."
1,"I stayed here in April and am just now writing my review because I still haven't gotten over the worst hotel experience of my life. With that said if I could give negative 5 stars on this hotel I would not hesitate.\n\nLet me start my story off with me in the bathroom when I noticed something was leaking from the ceiling onto my face only to discover from the maintenance guy that it was toilet water that was leaking. Great just my luck. So of course we asked to be moved to another hotel room. What felt like 500 hours later we finally get a room. We Carry all our belongings through the annoying layout of the hotel and The lady hands us our new keys and she leaves no apology for the  inconvenience. NOTHING! And that's not even the worst part. \n\nWe return to our hotel room later that night to find that our new keys don't even work. We call concierge and they tell me \""there is no one by your name that is staying In this room and there is some other guest checked in there\"" WTF? Are you kidding me? Where the hell is our luggage then? Do they really have no record at all of everything that happened?  After arguing back and forth with this person for what seemed like eternity the manager finally comes up to the room and opens the door but not before making sure that it was really our stuff. And the only thing he offered us was a stupid food credit. I wanted to tell him to go F himself. \n\nI will never stay here again! Worst hotel experience ever.",i stayed here in april and am just now writing my review because i still haven't gotten over the worst hotel experience of my life. with that said if i could give negative 5 stars on this hotel i would not hesitate. n nlet me start my story off with me in the bathroom when i noticed something was leaking from the ceiling onto my face only to discover from the maintenance guy that it was toilet water that was leaking. great just my luck. so of course we asked to be moved to another hotel room. what felt like 500 hours later we finally get a room. we carry all our belongings through the annoying layout of the hotel and the lady hands us our new keys and she leaves no apology for the inconvenience. nothing! and that's not even the worst part. n nwe return to our hotel room later that night to find that our new keys don't even work. we call concierge and they tell me there is no one by your name that is staying in this room and there is some other guest checked in there wtf? are you kidding me? where the hell is our luggage then? do they really have no record at all of everything that happened? after arguing back and forth with this person for what seemed like eternity the manager finally comes up to the room and opens the door but not before making sure that it was really our stuff. and the only thing he offered us was a stupid food credit. i wanted to tell him to go f himself. n ni will never stay here again! worst hotel experience ever.,"approval, realization, disappointment","[INST] A customer left us a 1-star review: 'i stayed here in april and am just now writing my review because i still haven't gotten over the worst hotel experience of my life. with that said if i could give negative 5 stars on this hotel i would not hesitate. n nlet me start my story off with me in the bathroom when i noticed something was leaking from the ceiling onto my face only to discover from the maintenance guy that it was toilet water that was leaking. great just my luck. so of course we asked to be moved to another hotel room. what felt like 500 hours later we finally get a room. we carry all our belongings through the annoying layout of the hotel and the lady hands us our new keys and she leaves no apology for the inconvenience. nothing! and that's not even the worst part. n nwe return to our hotel room later that night to find that our new keys don't even work. we call concierge and they tell me there is no one by your name that is staying in this room and there is some other guest checked in there wtf? are you kidding me? where the hell is our luggage then? do they really have no record at all of everything that happened? after arguing back and forth with this person for what seemed like eternity the manager finally comes up to the room and opens the door but not before making sure that it was really our stuff. and the only thing he offered us was a stupid food credit. i wanted to tell him to go f himself. n ni will never stay here again! worst hotel experience ever.' The customer feels approval, realization, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i stayed here in april and am just now writing my review because i still haven't gotten over the worst hotel experience of my life. with that said if i could give negative 5 stars on this hotel i would not hesitate. n nlet me start my story off with me in the bathroom when i noticed something was leaking from the ceiling onto my face only to discover from the maintenance guy that it was toilet water that was leaking. great just my luck. so of course we asked to be moved to another hotel room. what felt like 500 hours later we finally get a room. we carry all our belongings through the annoying layout of the hotel and the lady hands us our new keys and she leaves no apology for the inconvenience. nothing! and that's not even the worst part. n nwe return to our hotel room later that night to find that our new keys don't even work. we call concierge and they tell me there is no one by your name that is staying in this room and there is some other guest checked in there wtf? are you kidding me? where the hell is our luggage then? do they really have no record at all of everything that happened? after arguing back and forth with this person for what seemed like eternity the manager finally comes up to the room and opens the door but not before making sure that it was really our stuff. and the only thing he offered us was a stupid food credit. i wanted to tell him to go f himself. n ni will never stay here again! worst hotel experience ever.' The customer feels approval, realization, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Immediate Response: Acknowledge the review promptly and express empathy for the customer's poor experience.

2. Apology and Accountability: Admit fault for the leaking ceiling issue and the subsequent confusion with the room assignment. Offer a sincere apology for the inconvenience caused.

3. Problem Resolution: Offer a solution to make up for the negative experience, such as a complimentary upgrade to a suite, a significant discount on future stays, or a genuine apology gift (e.g., a gift card to a popular restaurant or spa)."
1,"Terrible service. Everyone in our party was forced to order their own entre, even though some of them were not hungry. The entre come with nan. The waiter refused to substitute them with similar priced roti because \""the chef was unwilling\"".","terrible service. everyone in our party was forced to order their own entre, even though some of them were not hungry. the entre come with nan. the waiter refused to substitute them with similar priced roti because the chef was unwilling .","disgust, annoyance, disappointment","[INST] A customer left us a 1-star review: 'terrible service. everyone in our party was forced to order their own entre, even though some of them were not hungry. the entre come with nan. the waiter refused to substitute them with similar priced roti because the chef was unwilling .' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'terrible service. everyone in our party was forced to order their own entre, even though some of them were not hungry. the entre come with nan. the waiter refused to substitute them with similar priced roti because the chef was unwilling .' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  1. Apologize Sincerely: Acknowledge the customer's disappointment and apologize for the inconvenience they experienced.

2. Address the Issue: Explain that the policy of requiring each person to order their own entree was a mistake, and that in the future, larger parties will be accommodated with shared dishes if requested.

3. Offer Compensation: Offer a complimentary meal or discount on their next visit to make up for the poor experience.

4. Improve Communication: Ensure that waitstaff are trained to handle special requests, such as substituting nan with roti, in a flexible and customer-friendly manner."
1,"So disappointed in the level of customer service. I came here before with my wife, the customer service was great ...years ago.\nBUT NOW.....\nWhile the manager was over and stopped by, he asked if I had a special request. He said He can make it happen in 4 minutes. 30 mins later nothing, but the took my plate without asking. So it is not all you can eat. I am just really picky, no fat- no red. I wasn't done eating. Texas De Brazil is now far better based solely on customer service.","so disappointed in the level of customer service. i came here before with my wife, the customer service was great ...years ago. nbut now..... nwhile the manager was over and stopped by, he asked if i had a special request. he said he can make it happen in 4 minutes. 30 mins later nothing, but the took my plate without asking. so it is not all you can eat. i am just really picky, no fat no red. i wasn't done eating. texas de brazil is now far better based solely on customer service.","disappointment, neutral, disapproval","[INST] A customer left us a 1-star review: 'so disappointed in the level of customer service. i came here before with my wife, the customer service was great ...years ago. nbut now..... nwhile the manager was over and stopped by, he asked if i had a special request. he said he can make it happen in 4 minutes. 30 mins later nothing, but the took my plate without asking. so it is not all you can eat. i am just really picky, no fat no red. i wasn't done eating. texas de brazil is now far better based solely on customer service.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'so disappointed in the level of customer service. i came here before with my wife, the customer service was great ...years ago. nbut now..... nwhile the manager was over and stopped by, he asked if i had a special request. he said he can make it happen in 4 minutes. 30 mins later nothing, but the took my plate without asking. so it is not all you can eat. i am just really picky, no fat no red. i wasn't done eating. texas de brazil is now far better based solely on customer service.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your establishment, consider the following steps:

1. Acknowledge the complaint: Respond to the review by acknowledging the customer's disappointment and expressing regret for their experience.

2. Offer a solution: Apologize for the long wait and the misunderstanding about the all-you-can-eat policy. Offer a complimentary meal or a discount on their next visit to make up for the inconvenience.

3. Address the specific request: Assure the customer that you will take their dietary restrictions into account in the future. Train your staff to ask about dietary preferences and accommodate them whenever possible."
1,i went there last friday night and it was the worst night club i have ever been to. very boring atmospher. and yes its true drinks are bar the whole staff is just clueless. the list goes on.\n\ni am new to arizona to be honest with u and i am very disapointed with the night life here so far there is no big good clubs or well known dj's. i used to live in NYC and nightlife there is somthing u cant argue about.,i went there last friday night and it was the worst night club i have ever been to. very boring atmospher. and yes its true drinks are bar the whole staff is just clueless. the list goes on. n ni am new to arizona to be honest with u and i am very disapointed with the night life here so far there is no big good clubs or well known dj's. i used to live in nyc and nightlife there is somthing u cant argue about.,"disappointment, annoyance, disapproval","[INST] A customer left us a 1-star review: 'i went there last friday night and it was the worst night club i have ever been to. very boring atmospher. and yes its true drinks are bar the whole staff is just clueless. the list goes on. n ni am new to arizona to be honest with u and i am very disapointed with the night life here so far there is no big good clubs or well known dj's. i used to live in nyc and nightlife there is somthing u cant argue about.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i went there last friday night and it was the worst night club i have ever been to. very boring atmospher. and yes its true drinks are bar the whole staff is just clueless. the list goes on. n ni am new to arizona to be honest with u and i am very disapointed with the night life here so far there is no big good clubs or well known dj's. i used to live in nyc and nightlife there is somthing u cant argue about.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Acknowledge the feedback: Respond to the review, acknowledging their disappointment and expressing our regret that their experience did not meet their expectations.

2. Address specific concerns: Address the issues mentioned in the review, such as the atmosphere, staff cluelessness, and lack of well-known DJs. This could involve training staff, improving the club's atmosphere, and potentially bringing in more well-known DJs."
1,"Disappointing.  A nice hotel with great ammenities.  HOWEVER, slow elevators, understaffed, poor service, and you do not get what you pay for. \n\nMoorea pool was a nice pool, however it took FOREVER to get drinks, food, salads, and it wasn't even a busy weekend.  Took a half hour to get salad dressing so i could eat my salad that got hot by the time it arrived...actually i had to find a manager to get it for me because my waiter never came back?  \n\nI expect better service and better management solutions when things go wrong at a hotel.  When you pay top dollar for service, I expect to get it. The HOliday Inn Express has better service than this hotel.  \n\nAFTER we checked out, 2 people in our party had to call back to fix their \""over charging\"" at the pool and for the hotel room.  So, even more time wasted on the phone after we left to get that taken care of which still took several phone calls to get it resolved and waiting on hold for 30 minutes before someone would answer.\n\nOverall, I would stay somewhere else.  \n\nPS - when this hotel says that you are getting a King bed you are actually getting a Queen bed.  When they say you are getting a Queen bed, you are actually getting a double bed.  Not sure why they need to falsely advertise your bed size, but it does make a difference when you plan to have people share a double bed! Gets a little more cozy than desired.  The Palms Hotel does the same thing.  If the \""vegas standard\"" is smaller than real life then why don't they just say it?","disappointing. a nice hotel with great ammenities. however, slow elevators, understaffed, poor service, and you do not get what you pay for. n nmoorea pool was a nice pool, however it took forever to get drinks, food, salads, and it wasn't even a busy weekend. took a half hour to get salad dressing so i could eat my salad that got hot by the time it arrived...actually i had to find a manager to get it for me because my waiter never came back? n ni expect better service and better management solutions when things go wrong at a hotel. when you pay top dollar for service, i expect to get it. the holiday inn express has better service than this hotel. n nafter we checked out, 2 people in our party had to call back to fix their over charging at the pool and for the hotel room. so, even more time wasted on the phone after we left to get that taken care of which still took several phone calls to get it resolved and waiting on hold for 30 minutes before someone would answer. n noverall, i would stay somewhere else. n nps when this hotel says that you are getting a king bed you are actually getting a queen bed. when they say you are getting a queen bed, you are actually getting a double bed. not sure why they need to falsely advertise your bed size, but it does make a difference when you plan to have people share a double bed! gets a little more cozy than desired. the palms hotel does the same thing. if the vegas standard is smaller than real life then why don't they just say it?","disappointment, annoyance, disapproval","[INST] A customer left us a 1-star review: 'disappointing. a nice hotel with great ammenities. however, slow elevators, understaffed, poor service, and you do not get what you pay for. n nmoorea pool was a nice pool, however it took forever to get drinks, food, salads, and it wasn't even a busy weekend. took a half hour to get salad dressing so i could eat my salad that got hot by the time it arrived...actually i had to find a manager to get it for me because my waiter never came back? n ni expect better service and better management solutions when things go wrong at a hotel. when you pay top dollar for service, i expect to get it. the holiday inn express has better service than this hotel. n nafter we checked out, 2 people in our party had to call back to fix their over charging at the pool and for the hotel room. so, even more time wasted on the phone after we left to get that taken care of which still took several phone calls to get it resolved and waiting on hold for 30 minutes before someone would answer. n noverall, i would stay somewhere else. n nps when this hotel says that you are getting a king bed you are actually getting a queen bed. when they say you are getting a queen bed, you are actually getting a double bed. not sure why they need to falsely advertise your bed size, but it does make a difference when you plan to have people share a double bed! gets a little more cozy than desired. the palms hotel does the same thing. if the vegas standard is smaller than real life then why don't they just say it?' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'disappointing. a nice hotel with great ammenities. however, slow elevators, understaffed, poor service, and you do not get what you pay for. n nmoorea pool was a nice pool, however it took forever to get drinks, food, salads, and it wasn't even a busy weekend. took a half hour to get salad dressing so i could eat my salad that got hot by the time it arrived...actually i had to find a manager to get it for me because my waiter never came back? n ni expect better service and better management solutions when things go wrong at a hotel. when you pay top dollar for service, i expect to get it. the holiday inn express has better service than this hotel. n nafter we checked out, 2 people in our party had to call back to fix their over charging at the pool and for the hotel room. so, even more time wasted on the phone after we left to get that taken care of which still took several phone calls to get it resolved and waiting on hold for 30 minutes before someone would answer. n noverall, i would stay somewhere else. n nps when this hotel says that you are getting a king bed you are actually getting a queen bed. when they say you are getting a queen bed, you are actually getting a double bed. not sure why they need to falsely advertise your bed size, but it does make a difference when you plan to have people share a double bed! gets a little more cozy than desired. the palms hotel does the same thing. if the vegas standard is smaller than real life then why don't they just say it?' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Elevator Speed: Investigate the cause of slow elevators and address the issue promptly.

2. Staffing: Ensure adequate staffing levels during peak hours to improve service delivery.

3. Service Quality: Provide better training to staff on customer service skills and problem-solving.

4. Food and Beverage Service: Improve the speed and efficiency of food and drink service, especially during non-peak hours.

5. Management Response: Implement a more efficient system for addressing customer complaints and issues, including a quicker response time and effective resolution."
1,"they should have stayed in Chicago.  The worst service and one of the poorest restaurant experiences I have had in years.  We never could figure out who our waiter was!  They would take orders and disappear for eons.\nMy wife's pizza was delivered first and was almost airport quality - no sauce, almost no cheese and no flavor.  Then 10 minutes later our friends pepper pasta arrived with no discernible pepper taste.  Finally\nAfter every one else had finished eating my entree arrived about a half hour after the first entree was served.  I'd give this place six months before they fold up shop.","they should have stayed in chicago. the worst service and one of the poorest restaurant experiences i have had in years. we never could figure out who our waiter was! they would take orders and disappear for eons. nmy wife's pizza was delivered first and was almost airport quality no sauce, almost no cheese and no flavor. then 10 minutes later our friends pepper pasta arrived with no discernible pepper taste. finally nafter every one else had finished eating my entree arrived about a half hour after the first entree was served. i'd give this place six months before they fold up shop.","disappointment, annoyance, neutral","[INST] A customer left us a 1-star review: 'they should have stayed in chicago. the worst service and one of the poorest restaurant experiences i have had in years. we never could figure out who our waiter was! they would take orders and disappear for eons. nmy wife's pizza was delivered first and was almost airport quality no sauce, almost no cheese and no flavor. then 10 minutes later our friends pepper pasta arrived with no discernible pepper taste. finally nafter every one else had finished eating my entree arrived about a half hour after the first entree was served. i'd give this place six months before they fold up shop.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'they should have stayed in chicago. the worst service and one of the poorest restaurant experiences i have had in years. we never could figure out who our waiter was! they would take orders and disappear for eons. nmy wife's pizza was delivered first and was almost airport quality no sauce, almost no cheese and no flavor. then 10 minutes later our friends pepper pasta arrived with no discernible pepper taste. finally nafter every one else had finished eating my entree arrived about a half hour after the first entree was served. i'd give this place six months before they fold up shop.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Communication: Ensure that waitstaff are easily identifiable and maintain regular communication with the table, providing updates on order status and addressing any concerns promptly.

2. Enhance Food Quality: Pay close attention to the preparation and presentation of dishes, especially popular items like pizza, to ensure they meet the expected quality standards.

3. Timely Service: Streamline the kitchen process to reduce the time between orders being placed and dishes being served, ensuring that all meals are delivered in a timely manner."
1,"Warning:  This is NOT a Japanese restaurant, its a KOREAN restaurant pretending to be Japanese.  Went to eat here and quickly discovered this ruse.  The previous owners/staff that you see in the pics are gone, sold out.\n\nWhy is this important - if your going to pay $250 for two people you want the real thing, not pretenders using pretend Japanese and who arenot Sushi chefs.  Japanese chefs are trained for a decade to do their job right.  For example, a trained Japanese chef knows how to talk to you, spending much of his time explaining the fish and making suggestions as to what you would like.  They are good at figuring out the client and catering to them.   THIS is why you pay $250 for two people.  As it stands now, you will not get this treatment here, but you'll still pay $250 for two.","warning this is not a japanese restaurant, its a korean restaurant pretending to be japanese. went to eat here and quickly discovered this ruse. the previous owners staff that you see in the pics are gone, sold out. n nwhy is this important if your going to pay 250 for two people you want the real thing, not pretenders using pretend japanese and who arenot sushi chefs. japanese chefs are trained for a decade to do their job right. for example, a trained japanese chef knows how to talk to you, spending much of his time explaining the fish and making suggestions as to what you would like. they are good at figuring out the client and catering to them. this is why you pay 250 for two people. as it stands now, you will not get this treatment here, but you'll still pay 250 for two.","neutral, realization, annoyance","[INST] A customer left us a 1-star review: 'warning this is not a japanese restaurant, its a korean restaurant pretending to be japanese. went to eat here and quickly discovered this ruse. the previous owners staff that you see in the pics are gone, sold out. n nwhy is this important if your going to pay 250 for two people you want the real thing, not pretenders using pretend japanese and who arenot sushi chefs. japanese chefs are trained for a decade to do their job right. for example, a trained japanese chef knows how to talk to you, spending much of his time explaining the fish and making suggestions as to what you would like. they are good at figuring out the client and catering to them. this is why you pay 250 for two people. as it stands now, you will not get this treatment here, but you'll still pay 250 for two.' The customer feels neutral, realization, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'warning this is not a japanese restaurant, its a korean restaurant pretending to be japanese. went to eat here and quickly discovered this ruse. the previous owners staff that you see in the pics are gone, sold out. n nwhy is this important if your going to pay 250 for two people you want the real thing, not pretenders using pretend japanese and who arenot sushi chefs. japanese chefs are trained for a decade to do their job right. for example, a trained japanese chef knows how to talk to you, spending much of his time explaining the fish and making suggestions as to what you would like. they are good at figuring out the client and catering to them. this is why you pay 250 for two people. as it stands now, you will not get this treatment here, but you'll still pay 250 for two.' The customer feels neutral, realization, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Clarify the cuisine: Make it clear on the website, menu, and in the restaurant that the establishment is a Korean restaurant, not Japanese. This will help manage customer expectations.

2. Train staff on Japanese cuisine: Provide training for staff on Japanese cuisine, including the names of dishes, ingredients, and proper presentation. This will help them answer customer questions and provide a more authentic experience.

3. Hire a sushi chef: If possible, hire a sushi chef who has been trained in Japan or by a Japanese master."
1,We heard so many good things about this place so we decided to try it. The menu looked amazing and we came hungry. I ordered kalua pig Benedict and my husband ordered adobo fried rice with Mac salad. Both were not good at all! The kalua pig Benedict was kalua pig and CABBAGE Benedict...totally gross no taste from the kalua pig and the English muffin on the bottom was soggy from water...if it was soggy from like a tasty liquid that would've been different but it wasn't. The adobo fried rice was junk. If you are from Hawaii and know good adobo fried this was not even close. We thought aloha kitchen AFR was junk this was worse. The Mac salad was DISGUSTING to say the very least. It had no taste and the macaroni tasted old. It was like soaked (not boiled) macaroni in a watery white substance. I gave this one star because we also ordered the red velvet pancakes and although it was a little dry it did taste good. We also got a side of zippy's chili which was about an ounce for $2.75 that tasted good (like zippys chili) so our bill came out to $47 and some cents and we were Very Very disappointed to have to pay that much for such a crappy meal.,we heard so many good things about this place so we decided to try it. the menu looked amazing and we came hungry. i ordered kalua pig benedict and my husband ordered adobo fried rice with mac salad. both were not good at all! the kalua pig benedict was kalua pig and cabbage benedict...totally gross no taste from the kalua pig and the english muffin on the bottom was soggy from water...if it was soggy from like a tasty liquid that would've been different but it wasn't. the adobo fried rice was junk. if you are from hawaii and know good adobo fried this was not even close. we thought aloha kitchen afr was junk this was worse. the mac salad was disgusting to say the very least. it had no taste and the macaroni tasted old. it was like soaked not boiled macaroni in a watery white substance. i gave this one star because we also ordered the red velvet pancakes and although it was a little dry it did taste good. we also got a side of zippy's chili which was about an ounce for 2.75 that tasted good like zippys chili so our bill came out to 47 and some cents and we were very very disappointed to have to pay that much for such a crappy meal.,"disapproval, disappointment, annoyance","[INST] A customer left us a 1-star review: 'we heard so many good things about this place so we decided to try it. the menu looked amazing and we came hungry. i ordered kalua pig benedict and my husband ordered adobo fried rice with mac salad. both were not good at all! the kalua pig benedict was kalua pig and cabbage benedict...totally gross no taste from the kalua pig and the english muffin on the bottom was soggy from water...if it was soggy from like a tasty liquid that would've been different but it wasn't. the adobo fried rice was junk. if you are from hawaii and know good adobo fried this was not even close. we thought aloha kitchen afr was junk this was worse. the mac salad was disgusting to say the very least. it had no taste and the macaroni tasted old. it was like soaked not boiled macaroni in a watery white substance. i gave this one star because we also ordered the red velvet pancakes and although it was a little dry it did taste good. we also got a side of zippy's chili which was about an ounce for 2.75 that tasted good like zippys chili so our bill came out to 47 and some cents and we were very very disappointed to have to pay that much for such a crappy meal.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'we heard so many good things about this place so we decided to try it. the menu looked amazing and we came hungry. i ordered kalua pig benedict and my husband ordered adobo fried rice with mac salad. both were not good at all! the kalua pig benedict was kalua pig and cabbage benedict...totally gross no taste from the kalua pig and the english muffin on the bottom was soggy from water...if it was soggy from like a tasty liquid that would've been different but it wasn't. the adobo fried rice was junk. if you are from hawaii and know good adobo fried this was not even close. we thought aloha kitchen afr was junk this was worse. the mac salad was disgusting to say the very least. it had no taste and the macaroni tasted old. it was like soaked not boiled macaroni in a watery white substance. i gave this one star because we also ordered the red velvet pancakes and although it was a little dry it did taste good. we also got a side of zippy's chili which was about an ounce for 2.75 that tasted good like zippys chili so our bill came out to 47 and some cents and we were very very disappointed to have to pay that much for such a crappy meal.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the poor quality of the meal and express our disappointment that their expectations were not met.
2. Investigate the issue with the specific dishes mentioned in the review, particularly the Kalua pig Benedict, Adobo fried rice, and macaroni salad. Ensure that our recipes are accurate and that the quality of the ingredients is consistent.
3. Train our staff on proper cooking techniques and presentation to ensure that dishes are cooked evenly, taste good, and are visually appealing.
4. Offer a complimentary meal or discount on their next visit to make up for the poor experience."
1,"So I saw the Martinez taco bar in the middle of a nice little shopping center and I thought why not let's give it a try, I enjoy new things. It was rush hour for dinner time and the place was empty so I was a little skeptical to begin with. The clerk who came up to the register to take my order looked as though he had just done some crystal meth in the back which isn't unusual for small Vegas restaurants. I decided to order the $9 carne asada burrito with french fries to go . I thought ok any $9 burrito must be fantastic and boy was I wrong. When I got home and open this beast up I could see the grease pouring out of the tortilla. When I bit into the burrito the slices of avocados were raw and harder than the onions and I had to spit them out. The carne asada was chewy and overcooked without any authentic flavor. I didn't even finish half the burrito . I love authentic Mexican food but this place is a dump and lacks any concerns about quality, my advice is stay away. I feel the gut churning already. Blahhhh","so i saw the martinez taco bar in the middle of a nice little shopping center and i thought why not let's give it a try, i enjoy new things. it was rush hour for dinner time and the place was empty so i was a little skeptical to begin with. the clerk who came up to the register to take my order looked as though he had just done some crystal meth in the back which isn't unusual for small vegas restaurants. i decided to order the 9 carne asada burrito with french fries to go . i thought ok any 9 burrito must be fantastic and boy was i wrong. when i got home and open this beast up i could see the grease pouring out of the tortilla. when i bit into the burrito the slices of avocados were raw and harder than the onions and i had to spit them out. the carne asada was chewy and overcooked without any authentic flavor. i didn't even finish half the burrito . i love authentic mexican food but this place is a dump and lacks any concerns about quality, my advice is stay away. i feel the gut churning already. blahhhh","joy, disappointment, realization","[INST] A customer left us a 1-star review: 'so i saw the martinez taco bar in the middle of a nice little shopping center and i thought why not let's give it a try, i enjoy new things. it was rush hour for dinner time and the place was empty so i was a little skeptical to begin with. the clerk who came up to the register to take my order looked as though he had just done some crystal meth in the back which isn't unusual for small vegas restaurants. i decided to order the 9 carne asada burrito with french fries to go . i thought ok any 9 burrito must be fantastic and boy was i wrong. when i got home and open this beast up i could see the grease pouring out of the tortilla. when i bit into the burrito the slices of avocados were raw and harder than the onions and i had to spit them out. the carne asada was chewy and overcooked without any authentic flavor. i didn't even finish half the burrito . i love authentic mexican food but this place is a dump and lacks any concerns about quality, my advice is stay away. i feel the gut churning already. blahhhh' The customer feels joy, disappointment, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'so i saw the martinez taco bar in the middle of a nice little shopping center and i thought why not let's give it a try, i enjoy new things. it was rush hour for dinner time and the place was empty so i was a little skeptical to begin with. the clerk who came up to the register to take my order looked as though he had just done some crystal meth in the back which isn't unusual for small vegas restaurants. i decided to order the 9 carne asada burrito with french fries to go . i thought ok any 9 burrito must be fantastic and boy was i wrong. when i got home and open this beast up i could see the grease pouring out of the tortilla. when i bit into the burrito the slices of avocados were raw and harder than the onions and i had to spit them out. the carne asada was chewy and overcooked without any authentic flavor. i didn't even finish half the burrito . i love authentic mexican food but this place is a dump and lacks any concerns about quality, my advice is stay away. i feel the gut churning already. blahhhh' The customer feels joy, disappointment, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Martinez Taco Bar, the following steps could be taken:

1. Staff Training: Provide regular training for staff on food preparation, customer service, and appearance to ensure a clean, professional, and welcoming environment.

2. Quality Control: Implement a quality control system for food preparation to ensure consistency in taste, texture, and presentation. This includes proper cooking techniques, seasoning, and fresh ingredients.

3. Avocado Preparation: Ensure that avocados are properly ripe and prepared before serving to avoid raw or hard avocado slices."
1,Do not use this company.  I own an electrical company and have been trying to collect payment for work we have done with this company month ago.  We have sent multiple email's and call to try to collect and have still not been paid in full.  BE AWARE!!!,do not use this company. i own an electrical company and have been trying to collect payment for work we have done with this company month ago. we have sent multiple email's and call to try to collect and have still not been paid in full. be aware!!!,"neutral, disappointment, disapproval","[INST] A customer left us a 1-star review: 'do not use this company. i own an electrical company and have been trying to collect payment for work we have done with this company month ago. we have sent multiple email's and call to try to collect and have still not been paid in full. be aware!!!' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'do not use this company. i own an electrical company and have been trying to collect payment for work we have done with this company month ago. we have sent multiple email's and call to try to collect and have still not been paid in full. be aware!!!' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Improve Communication: Ensure prompt and clear responses to all inquiries, especially those related to payments.

2. Streamline Payment Process: Simplify the payment process to make it easier for clients, especially businesses, to settle their bills on time.

3. Follow Up Regularly: Implement a system for regular follow-ups on outstanding payments to prevent delays and build trust with clients.

4. Resolve Issues Quickly: Address any issues or concerns raised by the client promptly and professionally to maintain a positive relationship.

5. Show Appreciation: Express gratitude for the client's business and emphasize the importance of their partnership to the company."
1,"This place was horrible and depressing for me. I thought it would be nice like the ones I've been to back in California but was I wrong. You would not want to come here to shop for baby gears. This place is so ghetto, it's kinda freightening. Yes, they may have really cheap prices but the quality of stuff is pretty budget too. For about the same price, I prefer to go to Target instead.","this place was horrible and depressing for me. i thought it would be nice like the ones i've been to back in california but was i wrong. you would not want to come here to shop for baby gears. this place is so ghetto, it's kinda freightening. yes, they may have really cheap prices but the quality of stuff is pretty budget too. for about the same price, i prefer to go to target instead.","fear, disappointment, sadness","[INST] A customer left us a 1-star review: 'this place was horrible and depressing for me. i thought it would be nice like the ones i've been to back in california but was i wrong. you would not want to come here to shop for baby gears. this place is so ghetto, it's kinda freightening. yes, they may have really cheap prices but the quality of stuff is pretty budget too. for about the same price, i prefer to go to target instead.' The customer feels fear, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this place was horrible and depressing for me. i thought it would be nice like the ones i've been to back in california but was i wrong. you would not want to come here to shop for baby gears. this place is so ghetto, it's kinda freightening. yes, they may have really cheap prices but the quality of stuff is pretty budget too. for about the same price, i prefer to go to target instead.' The customer feels fear, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge their feelings: Respond to the review by acknowledging their disappointment and negative feelings about their experience. This shows empathy and understanding.

2. Apologize sincerely: Offer a genuine apology for their experience and express regret that they felt this way.

3. Address their concerns: Address the specific issues they mentioned, such as the store being depressing, ghetto, and the quality of the baby gear being budget. Offer solutions or improvements to these issues, such as improving the store's atmosphere, ensuring the quality of products, and offering better customer service."
1,"I was so upset with this restaurant. I came here with my sisters for a later dinner and there were maybe 2 other tables with people seated and a few people at the bar. When we walked in, we asked if they were still serving dinner and we were told yes. We sat down any where we wanted and it took 10 min just to receive a menu.\n\nAfter looking at the menu, everything was over priced. We decided to stay to grab something simple, and there were two servers standing in front of our table arguing that neither of them wanted to take our table. WHAT!? We could literally hear them, and instead of one of them deciding to help us, they both just walked away and we were never helped!! \n\nWe got up and left immediately. I couldn't believe the service at this place. Glad we didn't spend any money there because they do not deserve it!","i was so upset with this restaurant. i came here with my sisters for a later dinner and there were maybe 2 other tables with people seated and a few people at the bar. when we walked in, we asked if they were still serving dinner and we were told yes. we sat down any where we wanted and it took 10 min just to receive a menu. n nafter looking at the menu, everything was over priced. we decided to stay to grab something simple, and there were two servers standing in front of our table arguing that neither of them wanted to take our table. what!? we could literally hear them, and instead of one of them deciding to help us, they both just walked away and we were never helped!! n nwe got up and left immediately. i couldn't believe the service at this place. glad we didn't spend any money there because they do not deserve it!","disappointment, annoyance, neutral","[INST] A customer left us a 1-star review: 'i was so upset with this restaurant. i came here with my sisters for a later dinner and there were maybe 2 other tables with people seated and a few people at the bar. when we walked in, we asked if they were still serving dinner and we were told yes. we sat down any where we wanted and it took 10 min just to receive a menu. n nafter looking at the menu, everything was over priced. we decided to stay to grab something simple, and there were two servers standing in front of our table arguing that neither of them wanted to take our table. what!? we could literally hear them, and instead of one of them deciding to help us, they both just walked away and we were never helped!! n nwe got up and left immediately. i couldn't believe the service at this place. glad we didn't spend any money there because they do not deserve it!' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i was so upset with this restaurant. i came here with my sisters for a later dinner and there were maybe 2 other tables with people seated and a few people at the bar. when we walked in, we asked if they were still serving dinner and we were told yes. we sat down any where we wanted and it took 10 min just to receive a menu. n nafter looking at the menu, everything was over priced. we decided to stay to grab something simple, and there were two servers standing in front of our table arguing that neither of them wanted to take our table. what!? we could literally hear them, and instead of one of them deciding to help us, they both just walked away and we were never helped!! n nwe got up and left immediately. i couldn't believe the service at this place. glad we didn't spend any money there because they do not deserve it!' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Clear Communication: Ensure staff are clear and consistent in their communication about operating hours and availability of services.

2. Prompt Attention: Reduce the wait time for seating and menu delivery to create a more welcoming atmosphere.

3. Menu Pricing: Review menu pricing to ensure it is competitive and offers good value for customers.

4. Staff Training: Train staff to handle conflicts and provide excellent customer service, especially when multiple staff members are present.

5. Table Assignment: Implement a system for assigning tables to servers to avoid situations where customers are left unattended."
1,We went today for Mothers day and wow the food and service was the worst experience ever ! People around our table were waiting for a hour for food ! Half the food came out and was wrong  and we sent it back ! It came out with the rest 20 minutes later cold and the steak and Eggs were seriously cold!  Worst Service ever - Server never asked us if we wanted another drink or refilled our water glasses or our kids glasses ! Love the atmosphere but would rather eat brunch at Dennys !,we went today for mothers day and wow the food and service was the worst experience ever ! people around our table were waiting for a hour for food ! half the food came out and was wrong and we sent it back ! it came out with the rest 20 minutes later cold and the steak and eggs were seriously cold! worst service ever server never asked us if we wanted another drink or refilled our water glasses or our kids glasses ! love the atmosphere but would rather eat brunch at dennys !,"disappointment, annoyance, disgust","[INST] A customer left us a 1-star review: 'we went today for mothers day and wow the food and service was the worst experience ever ! people around our table were waiting for a hour for food ! half the food came out and was wrong and we sent it back ! it came out with the rest 20 minutes later cold and the steak and eggs were seriously cold! worst service ever server never asked us if we wanted another drink or refilled our water glasses or our kids glasses ! love the atmosphere but would rather eat brunch at dennys !' The customer feels disappointment, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'we went today for mothers day and wow the food and service was the worst experience ever ! people around our table were waiting for a hour for food ! half the food came out and was wrong and we sent it back ! it came out with the rest 20 minutes later cold and the steak and eggs were seriously cold! worst service ever server never asked us if we wanted another drink or refilled our water glasses or our kids glasses ! love the atmosphere but would rather eat brunch at dennys !' The customer feels disappointment, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience?  1. Apologize Sincerely: Acknowledge the customer's negative experience and express genuine regret for the inconvenience caused.

2. Investigate the Issue: Look into the specific issues mentioned in the review, such as long wait times, incorrect orders, and cold food. Identify the root causes and take corrective actions to prevent recurrence.

3. Improve Food Preparation and Service Speed: Ensure that food is prepared efficiently and served promptly. Consider implementing a system to track orders and notify the kitchen when an order is ready to be served."
1,"Seemed like a good place to eat a first but as a first timer it's so confusing which side to order from. Just wanted a Caesar wrap and had to wait longer to order it from the \""hot\"" side. I'll just go to subway thanks.",seemed like a good place to eat a first but as a first timer it's so confusing which side to order from. just wanted a caesar wrap and had to wait longer to order it from the hot side. i'll just go to subway thanks.,"gratitude, confusion, approval","[INST] A customer left us a 1-star review: 'seemed like a good place to eat a first but as a first timer it's so confusing which side to order from. just wanted a caesar wrap and had to wait longer to order it from the hot side. i'll just go to subway thanks.' The customer feels gratitude, confusion, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'seemed like a good place to eat a first but as a first timer it's so confusing which side to order from. just wanted a caesar wrap and had to wait longer to order it from the hot side. i'll just go to subway thanks.' The customer feels gratitude, confusion, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider implementing the following changes:

1. Simplify the ordering process: Make it clearer which side to order from for specific menu items, such as the Caesar wrap. This could be achieved through signage, menu organization, or staff training.

2. Reduce wait times: Streamline the ordering process to minimize wait times, especially for popular items like the Caesar wrap. This could involve improving kitchen efficiency, increasing staffing during peak hours, or implementing a faster ordering system."
1,"Yes this place may have history and its 24hr operation may help keep it alive but the service just plainly SUCKS!!!! I went there for the first time on a week day around midnight because everything else was closed, no waiting line, not too busy, it took three different servers to take our order and get our food (3 ppl)  about 45 minutes or so later. Oh, the corona beer I ordered took the waitress from the bar 40 mins to come back and let me know she forgot to order it. Hmmm, classy? NOT!! Save your money and go to Dennys instead, they may not have the neon hype and fake trees but their service is waaay better!!","yes this place may have history and its 24hr operation may help keep it alive but the service just plainly sucks!!!! i went there for the first time on a week day around midnight because everything else was closed, no waiting line, not too busy, it took three different servers to take our order and get our food 3 ppl about 45 minutes or so later. oh, the corona beer i ordered took the waitress from the bar 40 mins to come back and let me know she forgot to order it. hmmm, classy? not!! save your money and go to dennys instead, they may not have the neon hype and fake trees but their service is waaay better!!","annoyance, neutral, disapproval","[INST] A customer left us a 1-star review: 'yes this place may have history and its 24hr operation may help keep it alive but the service just plainly sucks!!!! i went there for the first time on a week day around midnight because everything else was closed, no waiting line, not too busy, it took three different servers to take our order and get our food 3 ppl about 45 minutes or so later. oh, the corona beer i ordered took the waitress from the bar 40 mins to come back and let me know she forgot to order it. hmmm, classy? not!! save your money and go to dennys instead, they may not have the neon hype and fake trees but their service is waaay better!!' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'yes this place may have history and its 24hr operation may help keep it alive but the service just plainly sucks!!!! i went there for the first time on a week day around midnight because everything else was closed, no waiting line, not too busy, it took three different servers to take our order and get our food 3 ppl about 45 minutes or so later. oh, the corona beer i ordered took the waitress from the bar 40 mins to come back and let me know she forgot to order it. hmmm, classy? not!! save your money and go to dennys instead, they may not have the neon hype and fake trees but their service is waaay better!!' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. **Efficient Order Taking:** Ensure that orders are taken promptly and accurately by assigning dedicated servers or using a system that streamlines the order-taking process.

2. **Timely Delivery of Food:** Improve kitchen efficiency to reduce wait times for food delivery. This could involve better organization, staff training, or optimizing kitchen workflows.

3. **Communication:** Ensure that all staff are aware of orders and any special requests. If there are delays or errors, communicate these to the customer promptly and apologize for the inconvenience."
1,"Don't move into these apartment homes unless you love throwing away your money! I moved in and paid my holding, security, and cleaning fees. When I left after 3 years they charged me hundreds of dollars in more 'cleaning' fees. And the next person who moves in behind me will also be paying the fees twice too! They basically double charge every tenant. Despite the fact that I never took of advantage of the option for a repaint with a lease renewal (I never really had many scuffs or paint damage on my walls so why put maintenance through the trouble...?), when I moved out, they charged me for a repaint, carpet wear, and a spill in the fridge. Are you kidding me?! I lived there 3 years and kept the place immaculate and they forward me a bill for the wear and tear that any home would have after 3 years. I tried disputing the charges through the proper channels and was met with the standard run-around. The rent I was paying was already enough to give one pause but the property manager,Desirae, and Ovation Property Management are absolute crooks!!!","don't move into these apartment homes unless you love throwing away your money! i moved in and paid my holding, security, and cleaning fees. when i left after 3 years they charged me hundreds of dollars in more 'cleaning' fees. and the next person who moves in behind me will also be paying the fees twice too! they basically double charge every tenant. despite the fact that i never took of advantage of the option for a repaint with a lease renewal i never really had many scuffs or paint damage on my walls so why put maintenance through the trouble...? , when i moved out, they charged me for a repaint, carpet wear, and a spill in the fridge. are you kidding me?! i lived there 3 years and kept the place immaculate and they forward me a bill for the wear and tear that any home would have after 3 years. i tried disputing the charges through the proper channels and was met with the standard run around. the rent i was paying was already enough to give one pause but the property manager,desirae, and ovation property management are absolute crooks!!!","neutral, annoyance, disapproval","[INST] A customer left us a 1-star review: 'don't move into these apartment homes unless you love throwing away your money! i moved in and paid my holding, security, and cleaning fees. when i left after 3 years they charged me hundreds of dollars in more 'cleaning' fees. and the next person who moves in behind me will also be paying the fees twice too! they basically double charge every tenant. despite the fact that i never took of advantage of the option for a repaint with a lease renewal i never really had many scuffs or paint damage on my walls so why put maintenance through the trouble...? , when i moved out, they charged me for a repaint, carpet wear, and a spill in the fridge. are you kidding me?! i lived there 3 years and kept the place immaculate and they forward me a bill for the wear and tear that any home would have after 3 years. i tried disputing the charges through the proper channels and was met with the standard run around. the rent i was paying was already enough to give one pause but the property manager,desirae, and ovation property management are absolute crooks!!!' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'don't move into these apartment homes unless you love throwing away your money! i moved in and paid my holding, security, and cleaning fees. when i left after 3 years they charged me hundreds of dollars in more 'cleaning' fees. and the next person who moves in behind me will also be paying the fees twice too! they basically double charge every tenant. despite the fact that i never took of advantage of the option for a repaint with a lease renewal i never really had many scuffs or paint damage on my walls so why put maintenance through the trouble...? , when i moved out, they charged me for a repaint, carpet wear, and a spill in the fridge. are you kidding me?! i lived there 3 years and kept the place immaculate and they forward me a bill for the wear and tear that any home would have after 3 years. i tried disputing the charges through the proper channels and was met with the standard run around. the rent i was paying was already enough to give one pause but the property manager,desirae, and ovation property management are absolute crooks!!!' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address the concerns raised in the review, we can take the following steps:

1. Acknowledge the customer's frustration: Respond to the review by acknowledging the customer's feelings and expressing empathy for their experience. Apologize for any inconvenience they may have faced during their tenancy.

2. Investigate the charges: Look into the specific charges mentioned in the review, such as the cleaning fees, repaint, carpet wear, and spill in the fridge. If the charges were unwarranted, offer to refund the customer and make it clear that this will not happen again."
1,Bad experience and service.  I made a reservation here that I needed to cancel.  I cancelled it more than 5 months before I was supposed to stay and they charged my credit card saying I was a no show.  I emailed the hotel 3 times and got no response at all.  I called and talked to someone who said they have no record of me canceling.  When I asked to talk to a manager the girl on the phone said the manager Cassie would call me back.  Never got a call.  I called their corporate office to try and resolve this but I think I will have to end up disputing the charge on my credit card.  What a pain!,bad experience and service. i made a reservation here that i needed to cancel. i cancelled it more than 5 months before i was supposed to stay and they charged my credit card saying i was a no show. i emailed the hotel 3 times and got no response at all. i called and talked to someone who said they have no record of me canceling. when i asked to talk to a manager the girl on the phone said the manager cassie would call me back. never got a call. i called their corporate office to try and resolve this but i think i will have to end up disputing the charge on my credit card. what a pain!,"disappointment, neutral, annoyance","[INST] A customer left us a 1-star review: 'bad experience and service. i made a reservation here that i needed to cancel. i cancelled it more than 5 months before i was supposed to stay and they charged my credit card saying i was a no show. i emailed the hotel 3 times and got no response at all. i called and talked to someone who said they have no record of me canceling. when i asked to talk to a manager the girl on the phone said the manager cassie would call me back. never got a call. i called their corporate office to try and resolve this but i think i will have to end up disputing the charge on my credit card. what a pain!' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'bad experience and service. i made a reservation here that i needed to cancel. i cancelled it more than 5 months before i was supposed to stay and they charged my credit card saying i was a no show. i emailed the hotel 3 times and got no response at all. i called and talked to someone who said they have no record of me canceling. when i asked to talk to a manager the girl on the phone said the manager cassie would call me back. never got a call. i called their corporate office to try and resolve this but i think i will have to end up disputing the charge on my credit card. what a pain!' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Improve Communication: Ensure prompt and clear responses to customer inquiries, especially when it comes to cancellations. Acknowledge receipt of the cancellation and confirm the request has been processed.

2. Enhance Customer Service: Train staff to handle customer complaints effectively. They should be empathetic, understanding, and proactive in finding solutions.

3. Streamline Cancellation Policy: Review and simplify the cancellation policy to avoid misunderstandings. Make it clear and easily accessible to customers.

4. Implement Follow-up Mechanisms: If a customer has an issue that requires further investigation, establish a system for following up with them."
1,Horrible crooks !!! These people are con artists and are now impersonating another moving company with good reviews to get clients ! Please file a complaint online with the attorney general if they have scammed you and damaged your items.,horrible crooks !!! these people are con artists and are now impersonating another moving company with good reviews to get clients ! please file a complaint online with the attorney general if they have scammed you and damaged your items.,"fear, annoyance, disgust","[INST] A customer left us a 1-star review: 'horrible crooks !!! these people are con artists and are now impersonating another moving company with good reviews to get clients ! please file a complaint online with the attorney general if they have scammed you and damaged your items.' The customer feels fear, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'horrible crooks !!! these people are con artists and are now impersonating another moving company with good reviews to get clients ! please file a complaint online with the attorney general if they have scammed you and damaged your items.' The customer feels fear, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience?  1. Apology and Empathy: Acknowledge the customer's negative experience and express empathy for their feelings. This can help to de-escalate the situation and show that you care about their experience.

2. Investigate the Claims: Take the allegations seriously and investigate the customer's claims. If there is any truth to the accusations, take immediate steps to rectify the situation.

3. Offer Compensation: If the customer's items were damaged or they were overcharged, offer to compensate them fairly. This could be in the form of a refund, replacement of damaged items, or a discount on future services."
1,"It's sad that once I logged on to leave a review I see the 5 star review I left one year ago for this place. It used to be my favorite until Saturday night. We went for dinner after drinking downtown around 7pm and was told there was a 30min wait and we'll receive a text once our table was ready. We go to a bar to waste time and 45mins later we receive a text so we return. Once we are seated a woman who said she was part owner tells us that the restaurant is \""very busy tonight and you'll need to be done within a hour\"" and she continues to tell us about the table of 14 that's eating and it being a small kitchen. Mind you they weren't slammed. Our waiter takes our order (still no drinks) and it took so long that we had to ask him after 45 mins where it was. We're now sarcastically thinking, \""Well does the hour start now since we received our food or what?\"" We then ask to speak to the manager about the lack of service and the lady comes back over!!! Ugh! We tell her about our experience and remind her of how rude she was to us and she says there's no way she can compensate us in any way. Smh. What's really bad about it is we're locals so when the tourists aren't there who does she think Le Thai is serving?","it's sad that once i logged on to leave a review i see the 5 star review i left one year ago for this place. it used to be my favorite until saturday night. we went for dinner after drinking downtown around 7pm and was told there was a 30min wait and we'll receive a text once our table was ready. we go to a bar to waste time and 45mins later we receive a text so we return. once we are seated a woman who said she was part owner tells us that the restaurant is very busy tonight and you'll need to be done within a hour and she continues to tell us about the table of 14 that's eating and it being a small kitchen. mind you they weren't slammed. our waiter takes our order still no drinks and it took so long that we had to ask him after 45 mins where it was. we're now sarcastically thinking, well does the hour start now since we received our food or what? we then ask to speak to the manager about the lack of service and the lady comes back over!!! ugh! we tell her about our experience and remind her of how rude she was to us and she says there's no way she can compensate us in any way. smh. what's really bad about it is we're locals so when the tourists aren't there who does she think le thai is serving?","sadness, disappointment, neutral","[INST] A customer left us a 1-star review: 'it's sad that once i logged on to leave a review i see the 5 star review i left one year ago for this place. it used to be my favorite until saturday night. we went for dinner after drinking downtown around 7pm and was told there was a 30min wait and we'll receive a text once our table was ready. we go to a bar to waste time and 45mins later we receive a text so we return. once we are seated a woman who said she was part owner tells us that the restaurant is very busy tonight and you'll need to be done within a hour and she continues to tell us about the table of 14 that's eating and it being a small kitchen. mind you they weren't slammed. our waiter takes our order still no drinks and it took so long that we had to ask him after 45 mins where it was. we're now sarcastically thinking, well does the hour start now since we received our food or what? we then ask to speak to the manager about the lack of service and the lady comes back over!!! ugh! we tell her about our experience and remind her of how rude she was to us and she says there's no way she can compensate us in any way. smh. what's really bad about it is we're locals so when the tourists aren't there who does she think le thai is serving?' The customer feels sadness, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'it's sad that once i logged on to leave a review i see the 5 star review i left one year ago for this place. it used to be my favorite until saturday night. we went for dinner after drinking downtown around 7pm and was told there was a 30min wait and we'll receive a text once our table was ready. we go to a bar to waste time and 45mins later we receive a text so we return. once we are seated a woman who said she was part owner tells us that the restaurant is very busy tonight and you'll need to be done within a hour and she continues to tell us about the table of 14 that's eating and it being a small kitchen. mind you they weren't slammed. our waiter takes our order still no drinks and it took so long that we had to ask him after 45 mins where it was. we're now sarcastically thinking, well does the hour start now since we received our food or what? we then ask to speak to the manager about the lack of service and the lady comes back over!!! ugh! we tell her about our experience and remind her of how rude she was to us and she says there's no way she can compensate us in any way. smh. what's really bad about it is we're locals so when the tourists aren't there who does she think le thai is serving?' The customer feels sadness, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps can be taken:

1. Improve communication: Inform customers about wait times accurately and promptly. If there's a delay, keep them updated regularly.

2. Prioritize drink service: Ensure that drinks are served promptly along with food, as it can significantly impact the overall dining experience.

3. Train staff on customer service: Train staff to be more empathetic, courteous, and professional when dealing with customers, especially during busy periods.

4. Manage expectations: Clearly communicate the restaurant's capacity and kitchen size to customers, so they understand the limitations and are less likely to feel frustrated when things take longer than expected."
1,"I trusted this criminal with an expensive weighted 88 key MIDI controller that I was very fond of. All it needed was to be opened up and an internal battery replaced.  After 3+ months of excuses (a different one each phone call) I just gave up on it. I'm convinced this individual is a scam artist that gets people to leave their valuable gear with him, and he turns around and sells it.","i trusted this criminal with an expensive weighted 88 key midi controller that i was very fond of. all it needed was to be opened up and an internal battery replaced. after 3 months of excuses a different one each phone call i just gave up on it. i'm convinced this individual is a scam artist that gets people to leave their valuable gear with him, and he turns around and sells it.","neutral, approval, annoyance","[INST] A customer left us a 1-star review: 'i trusted this criminal with an expensive weighted 88 key midi controller that i was very fond of. all it needed was to be opened up and an internal battery replaced. after 3 months of excuses a different one each phone call i just gave up on it. i'm convinced this individual is a scam artist that gets people to leave their valuable gear with him, and he turns around and sells it.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i trusted this criminal with an expensive weighted 88 key midi controller that i was very fond of. all it needed was to be opened up and an internal battery replaced. after 3 months of excuses a different one each phone call i just gave up on it. i'm convinced this individual is a scam artist that gets people to leave their valuable gear with him, and he turns around and sells it.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the customer's frustration: Start by acknowledging the customer's feelings and expressing empathy for the inconvenience they've experienced.

2. Address the issue directly: Admit that there has been a failure in our service and apologize for the delays and lack of communication. Offer a detailed explanation for the delays, if possible.

3. Offer a solution: Offer to rectify the situation by either refunding the customer's money, repairing the midi controller at no cost, or providing a replacement if the original cannot be repaired."
1,TL:DR - Food Poisoning\n\nSo on a recent business trip to Las Vegas I visited this restaurant twice. First time was on a Thursday night and the restaurant was extremely slow.  Only 3 tables in use in the restaurant.  It took over an hour to get one pizza and we never had a chance to order more drinks because nobody ever came to check on us.  When I asked about our order the manager apologized and the pizza was out in 10 minutes.... About the time it takes to make and bake a pizza. Still didn't see out waiter until he dropped the check at the end without so much as an apology. The pizza was amazing. The best pizza and worst service I have ever had. \n\nI went back about a week later on my last night in vegas with a coworker. I explained my previous experience with the service and this time was much better.  The next morning I woke up to head to the airport for my flight and the tell tale signs of food poisoning reared their ugly head. Flying with food poisoning is one of the worst experiences I have ever had.  I am 100% sure of the source of the food poisoning as I only ate one thing on that day... Grimaldis pizza with a caprese salad. The salad is likely to be the culprit but to have two horrible experiences in a 2 week time period is inexcusable. I suggest avoiding this spot at all costs.,tl dr food poisoning n nso on a recent business trip to las vegas i visited this restaurant twice. first time was on a thursday night and the restaurant was extremely slow. only 3 tables in use in the restaurant. it took over an hour to get one pizza and we never had a chance to order more drinks because nobody ever came to check on us. when i asked about our order the manager apologized and the pizza was out in 10 minutes.... about the time it takes to make and bake a pizza. still didn't see out waiter until he dropped the check at the end without so much as an apology. the pizza was amazing. the best pizza and worst service i have ever had. n ni went back about a week later on my last night in vegas with a coworker. i explained my previous experience with the service and this time was much better. the next morning i woke up to head to the airport for my flight and the tell tale signs of food poisoning reared their ugly head. flying with food poisoning is one of the worst experiences i have ever had. i am 100 sure of the source of the food poisoning as i only ate one thing on that day... grimaldis pizza with a caprese salad. the salad is likely to be the culprit but to have two horrible experiences in a 2 week time period is inexcusable. i suggest avoiding this spot at all costs.,"neutral, disappointment, remorse","[INST] A customer left us a 1-star review: 'tl dr food poisoning n nso on a recent business trip to las vegas i visited this restaurant twice. first time was on a thursday night and the restaurant was extremely slow. only 3 tables in use in the restaurant. it took over an hour to get one pizza and we never had a chance to order more drinks because nobody ever came to check on us. when i asked about our order the manager apologized and the pizza was out in 10 minutes.... about the time it takes to make and bake a pizza. still didn't see out waiter until he dropped the check at the end without so much as an apology. the pizza was amazing. the best pizza and worst service i have ever had. n ni went back about a week later on my last night in vegas with a coworker. i explained my previous experience with the service and this time was much better. the next morning i woke up to head to the airport for my flight and the tell tale signs of food poisoning reared their ugly head. flying with food poisoning is one of the worst experiences i have ever had. i am 100 sure of the source of the food poisoning as i only ate one thing on that day... grimaldis pizza with a caprese salad. the salad is likely to be the culprit but to have two horrible experiences in a 2 week time period is inexcusable. i suggest avoiding this spot at all costs.' The customer feels neutral, disappointment, remorse. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'tl dr food poisoning n nso on a recent business trip to las vegas i visited this restaurant twice. first time was on a thursday night and the restaurant was extremely slow. only 3 tables in use in the restaurant. it took over an hour to get one pizza and we never had a chance to order more drinks because nobody ever came to check on us. when i asked about our order the manager apologized and the pizza was out in 10 minutes.... about the time it takes to make and bake a pizza. still didn't see out waiter until he dropped the check at the end without so much as an apology. the pizza was amazing. the best pizza and worst service i have ever had. n ni went back about a week later on my last night in vegas with a coworker. i explained my previous experience with the service and this time was much better. the next morning i woke up to head to the airport for my flight and the tell tale signs of food poisoning reared their ugly head. flying with food poisoning is one of the worst experiences i have ever had. i am 100 sure of the source of the food poisoning as i only ate one thing on that day... grimaldis pizza with a caprese salad. the salad is likely to be the culprit but to have two horrible experiences in a 2 week time period is inexcusable. i suggest avoiding this spot at all costs.' The customer feels neutral, disappointment, remorse. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Speed up service: The customer mentions that the restaurant was extremely slow during their first visit, which led to a long wait for their food. To address this, we can ensure that staff are adequately trained and prepared to handle busy periods, and that tables are turned over more efficiently.
2. Improve communication: The customer felt ignored during their first visit, as they had to ask about their order and didn't see their waiter until the end of the meal. To improve communication, we can train staff to check on tables more frequently, and to be more proactive in addressing customer needs."
1,when you walk in its old school which is cool and the outside is cool but the food was medioca just a bit i would not give the a second shot now a different location maybe...,when you walk in its old school which is cool and the outside is cool but the food was medioca just a bit i would not give the a second shot now a different location maybe...,"approval, neutral, admiration","[INST] A customer left us a 1-star review: 'when you walk in its old school which is cool and the outside is cool but the food was medioca just a bit i would not give the a second shot now a different location maybe...' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'when you walk in its old school which is cool and the outside is cool but the food was medioca just a bit i would not give the a second shot now a different location maybe...' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially win them back, we could consider the following steps:

1. Acknowledge the review: Respond to the review, thanking the customer for their feedback and expressing appreciation for their visit.

2. Address the issue: Admit that the food quality may have fallen short of their expectations and express a commitment to improving it. Offer a complimentary meal or discount on their next visit to try our improved menu.

3. Highlight unique aspects: Emphasize the aspects of our establishment that the customer seemed to enjoy, such as the old-school charm and cool exterior, to remind them of what drew them to us in the first place."
1,"I'm not sure why everyone is posting anything positive for this salon. I had gone here with a schedule appointment for me and 3 other girls. We showed up slightly early and they had taken 2 girls before us that were getting their pedicures finished. We didn't think anything of it because they said they were almost done. Mind you, we told them when scheduling the appointment that we were on a time crunch so we would book if they could guarantee that there would be 4 technicians so we could all get our pedis/manis done at the same time. They had said it would not be a problem. We waited for about 30 minutes until the owner came over and said we could get started soaking at the mani station for one girl. The technicians then informed her that we couldn't because the 2 girls they had taken before us were getting manis now too. So, then my girl had to sit in a random chair soaking her nails for no reason. Then they set me and another girl up in the pedi station. We sat with our feet in the water only to look down and realize that the bubbles in the water had dead skin floating in it. Absolutely unsanitary and disgusting. Most nail salons I go to put a disposable plastic tub inside of the tub so there is no issue of this. Once we saw this and realize that we were waiting for 45 minutes with no beginning in sight we soon left and headed to Biagio down the street. WAY better and more sanitary!","i'm not sure why everyone is posting anything positive for this salon. i had gone here with a schedule appointment for me and 3 other girls. we showed up slightly early and they had taken 2 girls before us that were getting their pedicures finished. we didn't think anything of it because they said they were almost done. mind you, we told them when scheduling the appointment that we were on a time crunch so we would book if they could guarantee that there would be 4 technicians so we could all get our pedis manis done at the same time. they had said it would not be a problem. we waited for about 30 minutes until the owner came over and said we could get started soaking at the mani station for one girl. the technicians then informed her that we couldn't because the 2 girls they had taken before us were getting manis now too. so, then my girl had to sit in a random chair soaking her nails for no reason. then they set me and another girl up in the pedi station. we sat with our feet in the water only to look down and realize that the bubbles in the water had dead skin floating in it. absolutely unsanitary and disgusting. most nail salons i go to put a disposable plastic tub inside of the tub so there is no issue of this. once we saw this and realize that we were waiting for 45 minutes with no beginning in sight we soon left and headed to biagio down the street. way better and more sanitary!","confusion, neutral, approval","[INST] A customer left us a 1-star review: 'i'm not sure why everyone is posting anything positive for this salon. i had gone here with a schedule appointment for me and 3 other girls. we showed up slightly early and they had taken 2 girls before us that were getting their pedicures finished. we didn't think anything of it because they said they were almost done. mind you, we told them when scheduling the appointment that we were on a time crunch so we would book if they could guarantee that there would be 4 technicians so we could all get our pedis manis done at the same time. they had said it would not be a problem. we waited for about 30 minutes until the owner came over and said we could get started soaking at the mani station for one girl. the technicians then informed her that we couldn't because the 2 girls they had taken before us were getting manis now too. so, then my girl had to sit in a random chair soaking her nails for no reason. then they set me and another girl up in the pedi station. we sat with our feet in the water only to look down and realize that the bubbles in the water had dead skin floating in it. absolutely unsanitary and disgusting. most nail salons i go to put a disposable plastic tub inside of the tub so there is no issue of this. once we saw this and realize that we were waiting for 45 minutes with no beginning in sight we soon left and headed to biagio down the street. way better and more sanitary!' The customer feels confusion, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i'm not sure why everyone is posting anything positive for this salon. i had gone here with a schedule appointment for me and 3 other girls. we showed up slightly early and they had taken 2 girls before us that were getting their pedicures finished. we didn't think anything of it because they said they were almost done. mind you, we told them when scheduling the appointment that we were on a time crunch so we would book if they could guarantee that there would be 4 technicians so we could all get our pedis manis done at the same time. they had said it would not be a problem. we waited for about 30 minutes until the owner came over and said we could get started soaking at the mani station for one girl. the technicians then informed her that we couldn't because the 2 girls they had taken before us were getting manis now too. so, then my girl had to sit in a random chair soaking her nails for no reason. then they set me and another girl up in the pedi station. we sat with our feet in the water only to look down and realize that the bubbles in the water had dead skin floating in it. absolutely unsanitary and disgusting. most nail salons i go to put a disposable plastic tub inside of the tub so there is no issue of this. once we saw this and realize that we were waiting for 45 minutes with no beginning in sight we soon left and headed to biagio down the street. way better and more sanitary!' The customer feels confusion, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Communicate effectively: Clearly communicate with customers about the number of technicians available for their appointment, especially when they have a time crunch.

2. Prioritize appointments: Ensure that scheduled appointments are prioritized, and try to accommodate all services for a group at the same time.

3. Maintain cleanliness: Regularly clean and sanitize pedicure tubs, and consider using disposable plastic tubs to prevent the buildup of dead skin.

4. Address concerns promptly: When customers express concerns, address them immediately and offer solutions to rectify the situation."
1,"I'm trying really hard not to be harsh. Honest. But this place has so many negatives and so few positives.\nMany of the reviews here mention the noise. They just don't give enough bad credit to the soundproofing.  This place is horrid for sleeping.  I stayed here Memorial weekend. The room was clean but certainly not elaborately decorated. Needed more towels. Bathroom so-so. Nothing about the room or property decor stated \""upscale\"" or \""resort\"".\nPool needs more lounge chairs, they were all hoarded and taken very early in the day. Misters would be a small but welcome addition to the Oasis bar by the pool. The Oasis bar was frequently understaffed. The poor person stuck there, \""Jaimie\"" was very pleasant but overwhelmed by the work load.  The concierge in the lobby was flat rude to several folks on situations I eavesdropped on. Front desk on check in was nothing special.\nBack to the noise....Walking down the hallway rooms 160's, 170's, etc., my friends and i could and did stop and listen to any number of conversations thru the closed doors. Mind you this was standing in mid-hall, not up against door. Amazed at how poor the soundproofing. At night the place was a crashbox of noise. Simply unacceptable on any level. And certainly poor for a Resort/Spa property.\nMy comments to the front desk regarding noise were treated as, \"" Ho-Hum. Heard it all before. \""\nWhen asked about Phoenix by coworkers and friends I'll have too, in good manners, steer them far away from this facility. Which is a shame. There is no way I can recommend this place at all. Too many fine properties, good pools, and nice staff at facilities in Phoenix area. \nThis is definitely not one of them.","i'm trying really hard not to be harsh. honest. but this place has so many negatives and so few positives. nmany of the reviews here mention the noise. they just don't give enough bad credit to the soundproofing. this place is horrid for sleeping. i stayed here memorial weekend. the room was clean but certainly not elaborately decorated. needed more towels. bathroom so so. nothing about the room or property decor stated upscale or resort . npool needs more lounge chairs, they were all hoarded and taken very early in the day. misters would be a small but welcome addition to the oasis bar by the pool. the oasis bar was frequently understaffed. the poor person stuck there, jaimie was very pleasant but overwhelmed by the work load. the concierge in the lobby was flat rude to several folks on situations i eavesdropped on. front desk on check in was nothing special. nback to the noise....walking down the hallway rooms 160's, 170's, etc., my friends and i could and did stop and listen to any number of conversations thru the closed doors. mind you this was standing in mid hall, not up against door. amazed at how poor the soundproofing. at night the place was a crashbox of noise. simply unacceptable on any level. and certainly poor for a resort spa property. nmy comments to the front desk regarding noise were treated as, ho hum. heard it all before. nwhen asked about phoenix by coworkers and friends i'll have too, in good manners, steer them far away from this facility. which is a shame. there is no way i can recommend this place at all. too many fine properties, good pools, and nice staff at facilities in phoenix area. nthis is definitely not one of them.","neutral, disapproval, approval","[INST] A customer left us a 1-star review: 'i'm trying really hard not to be harsh. honest. but this place has so many negatives and so few positives. nmany of the reviews here mention the noise. they just don't give enough bad credit to the soundproofing. this place is horrid for sleeping. i stayed here memorial weekend. the room was clean but certainly not elaborately decorated. needed more towels. bathroom so so. nothing about the room or property decor stated upscale or resort . npool needs more lounge chairs, they were all hoarded and taken very early in the day. misters would be a small but welcome addition to the oasis bar by the pool. the oasis bar was frequently understaffed. the poor person stuck there, jaimie was very pleasant but overwhelmed by the work load. the concierge in the lobby was flat rude to several folks on situations i eavesdropped on. front desk on check in was nothing special. nback to the noise....walking down the hallway rooms 160's, 170's, etc., my friends and i could and did stop and listen to any number of conversations thru the closed doors. mind you this was standing in mid hall, not up against door. amazed at how poor the soundproofing. at night the place was a crashbox of noise. simply unacceptable on any level. and certainly poor for a resort spa property. nmy comments to the front desk regarding noise were treated as, ho hum. heard it all before. nwhen asked about phoenix by coworkers and friends i'll have too, in good manners, steer them far away from this facility. which is a shame. there is no way i can recommend this place at all. too many fine properties, good pools, and nice staff at facilities in phoenix area. nthis is definitely not one of them.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i'm trying really hard not to be harsh. honest. but this place has so many negatives and so few positives. nmany of the reviews here mention the noise. they just don't give enough bad credit to the soundproofing. this place is horrid for sleeping. i stayed here memorial weekend. the room was clean but certainly not elaborately decorated. needed more towels. bathroom so so. nothing about the room or property decor stated upscale or resort . npool needs more lounge chairs, they were all hoarded and taken very early in the day. misters would be a small but welcome addition to the oasis bar by the pool. the oasis bar was frequently understaffed. the poor person stuck there, jaimie was very pleasant but overwhelmed by the work load. the concierge in the lobby was flat rude to several folks on situations i eavesdropped on. front desk on check in was nothing special. nback to the noise....walking down the hallway rooms 160's, 170's, etc., my friends and i could and did stop and listen to any number of conversations thru the closed doors. mind you this was standing in mid hall, not up against door. amazed at how poor the soundproofing. at night the place was a crashbox of noise. simply unacceptable on any level. and certainly poor for a resort spa property. nmy comments to the front desk regarding noise were treated as, ho hum. heard it all before. nwhen asked about phoenix by coworkers and friends i'll have too, in good manners, steer them far away from this facility. which is a shame. there is no way i can recommend this place at all. too many fine properties, good pools, and nice staff at facilities in phoenix area. nthis is definitely not one of them.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Soundproofing: Improve the soundproofing in the rooms to ensure a quiet and peaceful environment for guests, especially during nighttime.

2. Towels: Provide an adequate number of towels in the rooms to meet guests' needs.

3. Lounge Chairs: Increase the number of lounge chairs around the pool to accommodate all guests.

4. Misters: Install misters at the Oasis bar by the pool to create a more refreshing environment."
1,Worst Mexican food I can remember eating and/or paying...hoping somebody that runs this place is aware of how terribly bad they are...we seriously debated walking out on our 90$ bill because first of all 3 ppl 90$ is f*#king ridiculous for the food they served and because our server could not have been more worthless...this establishment is a JOKE,worst mexican food i can remember eating and or paying...hoping somebody that runs this place is aware of how terribly bad they are...we seriously debated walking out on our 90 bill because first of all 3 ppl 90 is f king ridiculous for the food they served and because our server could not have been more worthless...this establishment is a joke,"amusement, annoyance, disappointment","[INST] A customer left us a 1-star review: 'worst mexican food i can remember eating and or paying...hoping somebody that runs this place is aware of how terribly bad they are...we seriously debated walking out on our 90 bill because first of all 3 ppl 90 is f king ridiculous for the food they served and because our server could not have been more worthless...this establishment is a joke' The customer feels amusement, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'worst mexican food i can remember eating and or paying...hoping somebody that runs this place is aware of how terribly bad they are...we seriously debated walking out on our 90 bill because first of all 3 ppl 90 is f king ridiculous for the food they served and because our server could not have been more worthless...this establishment is a joke' The customer feels amusement, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Acknowledge their feedback: Respond to the review by acknowledging their disappointment and apologizing for the poor experience they had.

2. Offer a solution: Offer a gesture of goodwill, such as a complimentary meal or a discount on their next visit, to make amends for the subpar service and food they received.

3. Address the specific issues: Investigate the reasons for the poor service and quality of food, and take steps to rectify these issues. This may involve additional training for staff, improving food preparation processes, or adjusting pricing to be more competitive."
1,"On Easter weekend, we called Animal Inn regarding their rates.  They informed about their price but failed to tell us about an additional rate being that it's Easter.  They did however, remember to tell us that they close early on Easter Day.\n\nWe brought our Tibetan Spaniel there and she absolutely did not want to go in.  The workers are not friendly and/or accomodating at all.  Terrible service all the way around.  We asked them why they couldn't tell us that there were extra fees over the phone when we called and they just said \""well that's how it is\"".   We would be happy to pay the extra money, but not when they intentionally fail to tell us to accomodate their business.  \n\nUpon picking our dog up, no one greeted me as I entered the door, so I stood there waiting as they were all staring at me, until someone had the descency to acknowledge a customer.  They were rude, very unfriendly, and did not seem to care about the animals.  \n\nOur dog seemed a little traumatized after we brought her home to bathe and feed her.  \n\nI DO NOT recommend this place to anyone!","on easter weekend, we called animal inn regarding their rates. they informed about their price but failed to tell us about an additional rate being that it's easter. they did however, remember to tell us that they close early on easter day. n nwe brought our tibetan spaniel there and she absolutely did not want to go in. the workers are not friendly and or accomodating at all. terrible service all the way around. we asked them why they couldn't tell us that there were extra fees over the phone when we called and they just said well that's how it is . we would be happy to pay the extra money, but not when they intentionally fail to tell us to accomodate their business. n nupon picking our dog up, no one greeted me as i entered the door, so i stood there waiting as they were all staring at me, until someone had the descency to acknowledge a customer. they were rude, very unfriendly, and did not seem to care about the animals. n nour dog seemed a little traumatized after we brought her home to bathe and feed her. n ni do not recommend this place to anyone!","neutral, annoyance, disappointment","[INST] A customer left us a 1-star review: 'on easter weekend, we called animal inn regarding their rates. they informed about their price but failed to tell us about an additional rate being that it's easter. they did however, remember to tell us that they close early on easter day. n nwe brought our tibetan spaniel there and she absolutely did not want to go in. the workers are not friendly and or accomodating at all. terrible service all the way around. we asked them why they couldn't tell us that there were extra fees over the phone when we called and they just said well that's how it is . we would be happy to pay the extra money, but not when they intentionally fail to tell us to accomodate their business. n nupon picking our dog up, no one greeted me as i entered the door, so i stood there waiting as they were all staring at me, until someone had the descency to acknowledge a customer. they were rude, very unfriendly, and did not seem to care about the animals. n nour dog seemed a little traumatized after we brought her home to bathe and feed her. n ni do not recommend this place to anyone!' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'on easter weekend, we called animal inn regarding their rates. they informed about their price but failed to tell us about an additional rate being that it's easter. they did however, remember to tell us that they close early on easter day. n nwe brought our tibetan spaniel there and she absolutely did not want to go in. the workers are not friendly and or accomodating at all. terrible service all the way around. we asked them why they couldn't tell us that there were extra fees over the phone when we called and they just said well that's how it is . we would be happy to pay the extra money, but not when they intentionally fail to tell us to accomodate their business. n nupon picking our dog up, no one greeted me as i entered the door, so i stood there waiting as they were all staring at me, until someone had the descency to acknowledge a customer. they were rude, very unfriendly, and did not seem to care about the animals. n nour dog seemed a little traumatized after we brought her home to bathe and feed her. n ni do not recommend this place to anyone!' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Clarify Pricing: Ensure that all pricing information, including any holiday or special occasion surcharges, is clearly communicated during initial inquiries.

2. Holiday Hours: Clearly display holiday hours on the website and provide this information during phone conversations.

3. Staff Training: Train staff to be friendly, accommodating, and sensitive to customers' needs, especially when dealing with anxious pets and their owners.

4. Clear Communication: Improve communication skills to ensure that customers are informed about all aspects of their pet's stay, including any changes in behavior upon pick-up."
1,"It is 4am and I am writing this review as I stand outside the Constellation, because the fire alarm has been going off for 45 plus minutes. This has happened multiple times in the past year.","it is 4am and i am writing this review as i stand outside the constellation, because the fire alarm has been going off for 45 plus minutes. this has happened multiple times in the past year.","neutral, realization, approval","[INST] A customer left us a 1-star review: 'it is 4am and i am writing this review as i stand outside the constellation, because the fire alarm has been going off for 45 plus minutes. this has happened multiple times in the past year.' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'it is 4am and i am writing this review as i stand outside the constellation, because the fire alarm has been going off for 45 plus minutes. this has happened multiple times in the past year.' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Apologize for the inconvenience: Acknowledge the issue and express our sincere apologies for the disruption caused by the fire alarm.

2. Investigate the cause: Identify the root cause of the frequent fire alarm incidents and take immediate action to resolve the issue.

3. Improve communication: Establish a clear communication plan for incidents like these, including notifications to residents about the situation, the steps being taken to resolve it, and estimated timeframes for resolution."
1,Well....all I can say is.....if I was you.....I'd go elsewhere!!!  I went to this Red Lobster on Marks St. in Henderson about a year ago....and I got food poisoning....badly!  So I vowed never to return.  Then I made a dumb decision to go back again last weekend!  I had the Admirals Platter....and let me tell you.....I got extremely sick again from food poisoning for 3 days....and my mother did as well!!!  I don't know where they get their seafood from....but CLEARLY something is not right at this location!!!  I've learned my lesson the hard way....and will never ever return to this dump again!,well....all i can say is.....if i was you.....i'd go elsewhere!!! i went to this red lobster on marks st. in henderson about a year ago....and i got food poisoning....badly! so i vowed never to return. then i made a dumb decision to go back again last weekend! i had the admirals platter....and let me tell you.....i got extremely sick again from food poisoning for 3 days....and my mother did as well!!! i don't know where they get their seafood from....but clearly something is not right at this location!!! i've learned my lesson the hard way....and will never ever return to this dump again!,"disappointment, sadness, annoyance","[INST] A customer left us a 1-star review: 'well....all i can say is.....if i was you.....i'd go elsewhere!!! i went to this red lobster on marks st. in henderson about a year ago....and i got food poisoning....badly! so i vowed never to return. then i made a dumb decision to go back again last weekend! i had the admirals platter....and let me tell you.....i got extremely sick again from food poisoning for 3 days....and my mother did as well!!! i don't know where they get their seafood from....but clearly something is not right at this location!!! i've learned my lesson the hard way....and will never ever return to this dump again!' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'well....all i can say is.....if i was you.....i'd go elsewhere!!! i went to this red lobster on marks st. in henderson about a year ago....and i got food poisoning....badly! so i vowed never to return. then i made a dumb decision to go back again last weekend! i had the admirals platter....and let me tell you.....i got extremely sick again from food poisoning for 3 days....and my mother did as well!!! i don't know where they get their seafood from....but clearly something is not right at this location!!! i've learned my lesson the hard way....and will never ever return to this dump again!' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Red Lobster, we can take the following steps:

1. Apologize sincerely for the negative experience and food poisoning incidents.
2. Offer a full refund or complimentary meal for the recent visit and a future visit as a gesture of goodwill.
3. Investigate the source of the food poisoning to ensure the issue is resolved and prevent future incidents.
4. Improve food safety protocols and training for staff to minimize the risk of foodborne illnesses.
5. Reach out to the customer personally to address their concerns and offer assistance in any way possible."
1,"I thought it was a joke when I called inquiring about patio dining sets, and the guy who answered my call told me he didn't have a \""definitive answer on whether they did or did not\"".....what the heck??!!!??","i thought it was a joke when i called inquiring about patio dining sets, and the guy who answered my call told me he didn't have a definitive answer on whether they did or did not .....what the heck??!!!??","confusion, curiosity, neutral","[INST] A customer left us a 1-star review: 'i thought it was a joke when i called inquiring about patio dining sets, and the guy who answered my call told me he didn't have a definitive answer on whether they did or did not .....what the heck??!!!??' The customer feels confusion, curiosity, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i thought it was a joke when i called inquiring about patio dining sets, and the guy who answered my call told me he didn't have a definitive answer on whether they did or did not .....what the heck??!!!??' The customer feels confusion, curiosity, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Train our staff to provide clear and concise information about our products, especially when customers inquire about specific items like patio dining sets.

2. Establish a clear and consistent policy for answering customer inquiries, so that our staff can provide accurate and definitive answers.

3. Implement a system for tracking product availability, so that our staff can quickly and easily determine whether a product is in stock or not.

4. Improve our communication skills, ensuring that our staff is able to effectively listen to customer inquiries and respond in a way that meets the customer's needs."
1,Waited for 45 minutes for my husband to get his hair cut because he was skipped. When we asked if he was next they said he had one person in front of him when the only other person in the place came in after us. There were five people working and only one cutting hair. The rest stood up at the register. They said it was cause they couldn't figure out their new system. I don't see how it took 4 people to figure it out. We just left. Lost our business.,waited for 45 minutes for my husband to get his hair cut because he was skipped. when we asked if he was next they said he had one person in front of him when the only other person in the place came in after us. there were five people working and only one cutting hair. the rest stood up at the register. they said it was cause they couldn't figure out their new system. i don't see how it took 4 people to figure it out. we just left. lost our business.,"neutral, disappointment, annoyance","[INST] A customer left us a 1-star review: 'waited for 45 minutes for my husband to get his hair cut because he was skipped. when we asked if he was next they said he had one person in front of him when the only other person in the place came in after us. there were five people working and only one cutting hair. the rest stood up at the register. they said it was cause they couldn't figure out their new system. i don't see how it took 4 people to figure it out. we just left. lost our business.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'waited for 45 minutes for my husband to get his hair cut because he was skipped. when we asked if he was next they said he had one person in front of him when the only other person in the place came in after us. there were five people working and only one cutting hair. the rest stood up at the register. they said it was cause they couldn't figure out their new system. i don't see how it took 4 people to figure it out. we just left. lost our business.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Improve Communication: Keep customers informed about wait times and any changes in the service process. In this case, the customer felt misled about the number of people ahead of them.

2. Optimize Staffing: Ensure that all staff are utilized effectively during busy periods. Having five people working and only one cutting hair suggests inefficient staffing.

3. Train Staff on New Systems: If implementing a new system, provide adequate training to minimize disruptions and delays in service.

4. Apologize and Offer Compensation: Acknowledge the inconvenience caused and offer a sincere apology."
1,They fill this place in past max capacity where it literally is like walking on top of another person just to get anywhere. Even to get back in from outside you have to wait in another line because they have to wait for people to exit first. These people need to be more about customer service instead of money hungry thieves.,they fill this place in past max capacity where it literally is like walking on top of another person just to get anywhere. even to get back in from outside you have to wait in another line because they have to wait for people to exit first. these people need to be more about customer service instead of money hungry thieves.,"neutral, annoyance, approval","[INST] A customer left us a 1-star review: 'they fill this place in past max capacity where it literally is like walking on top of another person just to get anywhere. even to get back in from outside you have to wait in another line because they have to wait for people to exit first. these people need to be more about customer service instead of money hungry thieves.' The customer feels neutral, annoyance, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'they fill this place in past max capacity where it literally is like walking on top of another person just to get anywhere. even to get back in from outside you have to wait in another line because they have to wait for people to exit first. these people need to be more about customer service instead of money hungry thieves.' The customer feels neutral, annoyance, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Capacity Management: Ensure that the venue is not overcrowded by closely monitoring and managing the number of visitors. This will prevent the feeling of being on top of another person.

2. Improve Queue Management: Implement a more efficient queue system, such as a virtual queue or designated areas for entry and exit, to reduce waiting times and improve the overall customer experience.

3. Enhance Customer Service: Train staff to prioritize customer service and address concerns promptly and professionally. This will help customers feel valued and heard."
1,"I had an awful experience.  Describing my dinner, the little green beans were rubber in the Special of the Day, which included a 6oz Sirloin steak. It had the consistency of cardboard, which I sent back, only to receive the same thing.  The topper was the two lobster tails with the consistency, taste and feel of mashed potatoes.  By far,  the worst meal I've ever had.  Ivan,  our server,  was generous enough to replace it with prime rib.  At that point,  however,  I was unable to eat.","i had an awful experience. describing my dinner, the little green beans were rubber in the special of the day, which included a 6oz sirloin steak. it had the consistency of cardboard, which i sent back, only to receive the same thing. the topper was the two lobster tails with the consistency, taste and feel of mashed potatoes. by far, the worst meal i've ever had. ivan, our server, was generous enough to replace it with prime rib. at that point, however, i was unable to eat.","disappointment, disgust, sadness","[INST] A customer left us a 1-star review: 'i had an awful experience. describing my dinner, the little green beans were rubber in the special of the day, which included a 6oz sirloin steak. it had the consistency of cardboard, which i sent back, only to receive the same thing. the topper was the two lobster tails with the consistency, taste and feel of mashed potatoes. by far, the worst meal i've ever had. ivan, our server, was generous enough to replace it with prime rib. at that point, however, i was unable to eat.' The customer feels disappointment, disgust, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i had an awful experience. describing my dinner, the little green beans were rubber in the special of the day, which included a 6oz sirloin steak. it had the consistency of cardboard, which i sent back, only to receive the same thing. the topper was the two lobster tails with the consistency, taste and feel of mashed potatoes. by far, the worst meal i've ever had. ivan, our server, was generous enough to replace it with prime rib. at that point, however, i was unable to eat.' The customer feels disappointment, disgust, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize sincerely for the poor quality of the meal and the inconvenience caused.
2. Offer a genuine gesture of goodwill, such as a complimentary meal or a discount on future visits.
3. Investigate the issue to determine the cause and take corrective action to prevent similar incidents in the future. This may involve training staff on proper food preparation techniques, ensuring fresh ingredients are used, and maintaining high standards for food quality.
4. Follow up with the customer to ensure their satisfaction with the resolution and to gather feedback on how we can continue to improve."
1,"This is one of my favorite buffets in Vegas, but why did I only give this place 1 star?!? Because of the AWFUL experience I had in March 2011. I took my girlfriends here to eat on a Saturday afternoon, excited to fill my stomach with some French delicious-ness. We got through the line and we waited at the front to be seated. I felt that we were standing there for an eternity before we got seated at an awkwardly placed table that faced the line. Basically, everyone in line could stare at us as we ate. We felt uncomfortable and asked this waiter named DANRICK (tall, dark Philipino male) if we could move to a more secluded table under the faux trees. DANRICK gives us a look and tells us that the area we requested was reserved for VIPs (which was understandable). He then goes on to say that we can go back to the end of the line to request to be seated in the VIP section. I said, \""No, that's not necessary,\"" but he continues his tirade by picking up our receipt and pretends to take it to the front so we would have to go back in line. I repeated that we were fine where we were and eventually he went away. I have never been so UPSET at the service I received. I even complained to our waitress, who acknowledged that he was like that and she apologized for his behavior. DANRICK'S behavior was inexcusable and intolerable. He ruined our day and he needs to be fired.","this is one of my favorite buffets in vegas, but why did i only give this place 1 star?!? because of the awful experience i had in march 2011. i took my girlfriends here to eat on a saturday afternoon, excited to fill my stomach with some french delicious ness. we got through the line and we waited at the front to be seated. i felt that we were standing there for an eternity before we got seated at an awkwardly placed table that faced the line. basically, everyone in line could stare at us as we ate. we felt uncomfortable and asked this waiter named danrick tall, dark philipino male if we could move to a more secluded table under the faux trees. danrick gives us a look and tells us that the area we requested was reserved for vips which was understandable . he then goes on to say that we can go back to the end of the line to request to be seated in the vip section. i said, no, that's not necessary, but he continues his tirade by picking up our receipt and pretends to take it to the front so we would have to go back in line. i repeated that we were fine where we were and eventually he went away. i have never been so upset at the service i received. i even complained to our waitress, who acknowledged that he was like that and she apologized for his behavior. danrick's behavior was inexcusable and intolerable. he ruined our day and he needs to be fired.","excitement, curiosity, love","[INST] A customer left us a 1-star review: 'this is one of my favorite buffets in vegas, but why did i only give this place 1 star?!? because of the awful experience i had in march 2011. i took my girlfriends here to eat on a saturday afternoon, excited to fill my stomach with some french delicious ness. we got through the line and we waited at the front to be seated. i felt that we were standing there for an eternity before we got seated at an awkwardly placed table that faced the line. basically, everyone in line could stare at us as we ate. we felt uncomfortable and asked this waiter named danrick tall, dark philipino male if we could move to a more secluded table under the faux trees. danrick gives us a look and tells us that the area we requested was reserved for vips which was understandable . he then goes on to say that we can go back to the end of the line to request to be seated in the vip section. i said, no, that's not necessary, but he continues his tirade by picking up our receipt and pretends to take it to the front so we would have to go back in line. i repeated that we were fine where we were and eventually he went away. i have never been so upset at the service i received. i even complained to our waitress, who acknowledged that he was like that and she apologized for his behavior. danrick's behavior was inexcusable and intolerable. he ruined our day and he needs to be fired.' The customer feels excitement, curiosity, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this is one of my favorite buffets in vegas, but why did i only give this place 1 star?!? because of the awful experience i had in march 2011. i took my girlfriends here to eat on a saturday afternoon, excited to fill my stomach with some french delicious ness. we got through the line and we waited at the front to be seated. i felt that we were standing there for an eternity before we got seated at an awkwardly placed table that faced the line. basically, everyone in line could stare at us as we ate. we felt uncomfortable and asked this waiter named danrick tall, dark philipino male if we could move to a more secluded table under the faux trees. danrick gives us a look and tells us that the area we requested was reserved for vips which was understandable . he then goes on to say that we can go back to the end of the line to request to be seated in the vip section. i said, no, that's not necessary, but he continues his tirade by picking up our receipt and pretends to take it to the front so we would have to go back in line. i repeated that we were fine where we were and eventually he went away. i have never been so upset at the service i received. i even complained to our waitress, who acknowledged that he was like that and she apologized for his behavior. danrick's behavior was inexcusable and intolerable. he ruined our day and he needs to be fired.' The customer feels excitement, curiosity, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps can be taken:

1. Train staff on customer service: Ensure all staff, particularly those in customer-facing roles, are trained in providing excellent customer service. This includes being attentive, respectful, and understanding of customer needs.

2. Seating arrangements: Review seating arrangements to ensure that all tables are comfortable and provide a sense of privacy for customers. Avoid placing tables in areas that may make customers feel uncomfortable or exposed.

3. Communication: Improve communication between staff members to avoid misunderstandings or conflicts. Staff should be able to work together effectively to address customer concerns and provide solutions."
1,"Don't waste your time or money.  Went there on my last morning in LV only because I didn't have time to get to the Paris buffet.  Completely regret that decision and wished I had gone to McDonald's instead.  To make matters worse, they charged $21.99 for \""brunch\"" due to the holiday (it was the day after Thanksgiving) yet outside of a few  SAD salad items, I didn't see any  \""brunch\"" like items.  Coffee was horrible, waiter was mediocre at best, and food was pretty bad (almost as bad as the Sahara's).  If you're not particular about your food, it may be ok for you, but as for me---I'll go to the Paris buffet.  It is by far the best quality for the buck.","don't waste your time or money. went there on my last morning in lv only because i didn't have time to get to the paris buffet. completely regret that decision and wished i had gone to mcdonald's instead. to make matters worse, they charged 21.99 for brunch due to the holiday it was the day after thanksgiving yet outside of a few sad salad items, i didn't see any brunch like items. coffee was horrible, waiter was mediocre at best, and food was pretty bad almost as bad as the sahara's . if you're not particular about your food, it may be ok for you, but as for me i'll go to the paris buffet. it is by far the best quality for the buck.","disappointment, sadness, annoyance","[INST] A customer left us a 1-star review: 'don't waste your time or money. went there on my last morning in lv only because i didn't have time to get to the paris buffet. completely regret that decision and wished i had gone to mcdonald's instead. to make matters worse, they charged 21.99 for brunch due to the holiday it was the day after thanksgiving yet outside of a few sad salad items, i didn't see any brunch like items. coffee was horrible, waiter was mediocre at best, and food was pretty bad almost as bad as the sahara's . if you're not particular about your food, it may be ok for you, but as for me i'll go to the paris buffet. it is by far the best quality for the buck.' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'don't waste your time or money. went there on my last morning in lv only because i didn't have time to get to the paris buffet. completely regret that decision and wished i had gone to mcdonald's instead. to make matters worse, they charged 21.99 for brunch due to the holiday it was the day after thanksgiving yet outside of a few sad salad items, i didn't see any brunch like items. coffee was horrible, waiter was mediocre at best, and food was pretty bad almost as bad as the sahara's . if you're not particular about your food, it may be ok for you, but as for me i'll go to the paris buffet. it is by far the best quality for the buck.' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the poor experience: Acknowledge the customer's feedback and express regret for their disappointment.

2. Address the pricing issue: Clarify that the higher price was due to the holiday and offer a discount or refund for their next visit to make up for the inconvenience.

3. Improve food quality and variety: Enhance the brunch menu with more traditional brunch items like eggs, bacon, and pancakes to better meet customer expectations.

4. Upgrade the coffee: Offer better quality coffee or provide options for alternative beverages."
1,"I recently purchased trail mix from the bins in the front of the store. I Brought it home and put it in a sealed container. A week later tiny cockroaches filled the container. Frozen foods seem as if they've been thawed and then refrozen. The guy behind the deli counter is rude and always behaves as if he is annoyed by his customers. My family was hanging in there hoping most of this was a fluke,  but the cockroaches put us over the edge. When we called to inform the manager she did not apologize and just offered a refund. How about a notice to all of you customers that you've sold them cockroach eggs?","i recently purchased trail mix from the bins in the front of the store. i brought it home and put it in a sealed container. a week later tiny cockroaches filled the container. frozen foods seem as if they've been thawed and then refrozen. the guy behind the deli counter is rude and always behaves as if he is annoyed by his customers. my family was hanging in there hoping most of this was a fluke, but the cockroaches put us over the edge. when we called to inform the manager she did not apologize and just offered a refund. how about a notice to all of you customers that you've sold them cockroach eggs?","annoyance, neutral, disappointment","[INST] A customer left us a 1-star review: 'i recently purchased trail mix from the bins in the front of the store. i brought it home and put it in a sealed container. a week later tiny cockroaches filled the container. frozen foods seem as if they've been thawed and then refrozen. the guy behind the deli counter is rude and always behaves as if he is annoyed by his customers. my family was hanging in there hoping most of this was a fluke, but the cockroaches put us over the edge. when we called to inform the manager she did not apologize and just offered a refund. how about a notice to all of you customers that you've sold them cockroach eggs?' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i recently purchased trail mix from the bins in the front of the store. i brought it home and put it in a sealed container. a week later tiny cockroaches filled the container. frozen foods seem as if they've been thawed and then refrozen. the guy behind the deli counter is rude and always behaves as if he is annoyed by his customers. my family was hanging in there hoping most of this was a fluke, but the cockroaches put us over the edge. when we called to inform the manager she did not apologize and just offered a refund. how about a notice to all of you customers that you've sold them cockroach eggs?' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps can be taken:

1. Investigate the issue: Conduct a thorough investigation into the trail mix and the storage conditions to determine the cause of the cockroach infestation. This may involve checking the storage bins, cleaning procedures, and potential cross-contamination.

2. Address the issue: If the investigation confirms the issue, take immediate action to rectify the problem. This may include disposing of the affected products, sanitizing the storage bins and surrounding areas, and implementing new storage and cleaning procedures to prevent future infestations."
1,"Wow, band start and our server left twenty minutes later.  If you want quality food and any service, AVOID.  You want a bar that is under staffed and has holes in the restroom walls, this is your spot.  Band was great","wow, band start and our server left twenty minutes later. if you want quality food and any service, avoid. you want a bar that is under staffed and has holes in the restroom walls, this is your spot. band was great","admiration, approval, excitement","[INST] A customer left us a 1-star review: 'wow, band start and our server left twenty minutes later. if you want quality food and any service, avoid. you want a bar that is under staffed and has holes in the restroom walls, this is your spot. band was great' The customer feels admiration, approval, excitement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'wow, band start and our server left twenty minutes later. if you want quality food and any service, avoid. you want a bar that is under staffed and has holes in the restroom walls, this is your spot. band was great' The customer feels admiration, approval, excitement. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staffing: Ensure that we have adequate staffing levels during peak hours to prevent servers from leaving early.

2. Service Quality: Improve the overall service quality by training our staff to provide prompt, friendly, and attentive service.

3. Cleanliness: Address any issues with cleanliness, particularly in the restrooms, to maintain a high standard of hygiene.

4. Food Quality: Continuously monitor and improve the quality of our food offerings to ensure they meet customer expectations."
1,"Third time is not the charm. Sorry guys but your waitress was rude and sarcastic (and not in a good way either.) I'd love to come into this restaurant and have a friendly vibe but it just isn't happening. Water is not filtered and you can taste it. Hot chocolate was neither sweet nor chocolately. And hey, is it really so hard to put the hollandaise on the side? That's what I asked for but that's not how my benedict came to me. Set in front of me with no apology like I just have to eat it this way or nothing. And that avocado mush - what is that? No flavor added to the bennie at all. Whatever - There won't be any more chances here. Really sorry - I tried to like you.","third time is not the charm. sorry guys but your waitress was rude and sarcastic and not in a good way either. i'd love to come into this restaurant and have a friendly vibe but it just isn't happening. water is not filtered and you can taste it. hot chocolate was neither sweet nor chocolately. and hey, is it really so hard to put the hollandaise on the side? that's what i asked for but that's not how my benedict came to me. set in front of me with no apology like i just have to eat it this way or nothing. and that avocado mush what is that? no flavor added to the bennie at all. whatever there won't be any more chances here. really sorry i tried to like you.","disapproval, disappointment, remorse","[INST] A customer left us a 1-star review: 'third time is not the charm. sorry guys but your waitress was rude and sarcastic and not in a good way either. i'd love to come into this restaurant and have a friendly vibe but it just isn't happening. water is not filtered and you can taste it. hot chocolate was neither sweet nor chocolately. and hey, is it really so hard to put the hollandaise on the side? that's what i asked for but that's not how my benedict came to me. set in front of me with no apology like i just have to eat it this way or nothing. and that avocado mush what is that? no flavor added to the bennie at all. whatever there won't be any more chances here. really sorry i tried to like you.' The customer feels disapproval, disappointment, remorse. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'third time is not the charm. sorry guys but your waitress was rude and sarcastic and not in a good way either. i'd love to come into this restaurant and have a friendly vibe but it just isn't happening. water is not filtered and you can taste it. hot chocolate was neither sweet nor chocolately. and hey, is it really so hard to put the hollandaise on the side? that's what i asked for but that's not how my benedict came to me. set in front of me with no apology like i just have to eat it this way or nothing. and that avocado mush what is that? no flavor added to the bennie at all. whatever there won't be any more chances here. really sorry i tried to like you.' The customer feels disapproval, disappointment, remorse. Concisely, how can we best improve our services for this customer's experience?  1. Train staff on providing friendly and respectful service, with a focus on understanding and addressing customer needs.

2. Improve the quality of water by filtering it to enhance taste.

3. Ensure consistency in preparing dishes, particularly in regards to customer requests (e.g., hollandaise sauce on the side).

4. Enhance the flavor of dishes, particularly the avocado component in the benedict, to provide a more enjoyable dining experience.

5. Offer apologies and make amends when mistakes are made, such as in the case of the customer's complaint about the benedict."
1,"Wow! This place has the worst service I've had in a long time. It took twenty minutes for the waitress to take our drink order, then another 15 to get the drinks. We were finally seated and it took another 15 minutes to take our order. Anyway you get the picture, we finally got out of there after about 2 1/2 hours. I will never go back to this strip club looking restaurant.","wow! this place has the worst service i've had in a long time. it took twenty minutes for the waitress to take our drink order, then another 15 to get the drinks. we were finally seated and it took another 15 minutes to take our order. anyway you get the picture, we finally got out of there after about 2 1 2 hours. i will never go back to this strip club looking restaurant.","annoyance, disappointment, disgust","[INST] A customer left us a 1-star review: 'wow! this place has the worst service i've had in a long time. it took twenty minutes for the waitress to take our drink order, then another 15 to get the drinks. we were finally seated and it took another 15 minutes to take our order. anyway you get the picture, we finally got out of there after about 2 1 2 hours. i will never go back to this strip club looking restaurant.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'wow! this place has the worst service i've had in a long time. it took twenty minutes for the waitress to take our drink order, then another 15 to get the drinks. we were finally seated and it took another 15 minutes to take our order. anyway you get the picture, we finally got out of there after about 2 1 2 hours. i will never go back to this strip club looking restaurant.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at our establishment, we can focus on the following areas:

1. **Improve Service Speed**: Reduce wait times for seating, drink orders, and food orders. This can be achieved by training staff to work efficiently, having a well-organized system, and ensuring adequate staffing levels during peak hours.

2. **Enhance Communication**: Keep customers informed about wait times and any delays that may occur. This can be done through regular updates from the waitstaff.

3. **Attentiveness**: Ensure that waitstaff are attentive to customers' needs throughout their dining experience."
1,"Had a great first massage, so purchased the year long membership. Do not recommend this \""deal.\"" The massages are easy to book, but twice I have been given less than 24 hour notice that my massage was canceled. Rebooking usually pushes out time frame by a few weeks. Halfway through my membership, they misplaced my billing information and threatened to turn my account over to a collections agency. Hasn't been the kind of experience I would expect from a business that promotes relaxation. If you are look for a decent 1-time experience, this place is ok, but don't buy into anything else.","had a great first massage, so purchased the year long membership. do not recommend this deal. the massages are easy to book, but twice i have been given less than 24 hour notice that my massage was canceled. rebooking usually pushes out time frame by a few weeks. halfway through my membership, they misplaced my billing information and threatened to turn my account over to a collections agency. hasn't been the kind of experience i would expect from a business that promotes relaxation. if you are look for a decent 1 time experience, this place is ok, but don't buy into anything else.","disapproval, disappointment, neutral","[INST] A customer left us a 1-star review: 'had a great first massage, so purchased the year long membership. do not recommend this deal. the massages are easy to book, but twice i have been given less than 24 hour notice that my massage was canceled. rebooking usually pushes out time frame by a few weeks. halfway through my membership, they misplaced my billing information and threatened to turn my account over to a collections agency. hasn't been the kind of experience i would expect from a business that promotes relaxation. if you are look for a decent 1 time experience, this place is ok, but don't buy into anything else.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'had a great first massage, so purchased the year long membership. do not recommend this deal. the massages are easy to book, but twice i have been given less than 24 hour notice that my massage was canceled. rebooking usually pushes out time frame by a few weeks. halfway through my membership, they misplaced my billing information and threatened to turn my account over to a collections agency. hasn't been the kind of experience i would expect from a business that promotes relaxation. if you are look for a decent 1 time experience, this place is ok, but don't buy into anything else.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Improve Communication: Ensure timely and clear communication about appointment changes or cancellations. A 24-hour notice for cancellations should be maintained.

2. Streamline Appointment Scheduling: Make it easier for customers to book and reschedule appointments, reducing the wait time for rebooking.

3. Billing and Account Management: Improve billing and account management processes to prevent issues like misplacing billing information and threatening collections.

4. Customer Service: Enhance customer service to address concerns promptly and professionally, ensuring a more positive experience for the customer."
1,"i hardly can remember this course without seeing the scorecard. Its nice and affordable and you can't miss the big water fountain and i can't stop talking about it when ever Kokopelli is in the discussion. i guess i will go back for a refresh.\n\nEdited Nov 3 2013:-\ni managed to revisit this course and i would instantly drop my rating from 4 to 1. If you like to see your score in lower numbers by all means go to this course. Flat, straight, no trees to intimidate and very forgiving and you don't have to think, just swing. i dont stay here long enough and play often enough but this course to my short observation is not as pack as the other courses around, say Superstition, Ken MacDonald, Dobson.... etc. i tee off alone and ended up foursome at 11th hole. anyway the deserted course couple with very forgiving course layout i managed to finish the 18 in less than 3 hours, and i might add, shooting in the mid 70s. to boost your ego yea play Koko or else, for visitors spend your money at Las Sendas, Southern Dunes, Foothills, Clubwest, Ocotillo and many more. (these mentioned above are the ones i like better) and they are better course design compare to Kokopelli.\n\ni will not revisit this course as a visitor with limited time to play. not even $5 a game entice me to play here again.","i hardly can remember this course without seeing the scorecard. its nice and affordable and you can't miss the big water fountain and i can't stop talking about it when ever kokopelli is in the discussion. i guess i will go back for a refresh. n nedited nov 3 2013 ni managed to revisit this course and i would instantly drop my rating from 4 to 1. if you like to see your score in lower numbers by all means go to this course. flat, straight, no trees to intimidate and very forgiving and you don't have to think, just swing. i dont stay here long enough and play often enough but this course to my short observation is not as pack as the other courses around, say superstition, ken macdonald, dobson.... etc. i tee off alone and ended up foursome at 11th hole. anyway the deserted course couple with very forgiving course layout i managed to finish the 18 in less than 3 hours, and i might add, shooting in the mid 70s. to boost your ego yea play koko or else, for visitors spend your money at las sendas, southern dunes, foothills, clubwest, ocotillo and many more. these mentioned above are the ones i like better and they are better course design compare to kokopelli. n ni will not revisit this course as a visitor with limited time to play. not even 5 a game entice me to play here again.","approval, neutral, admiration","[INST] A customer left us a 1-star review: 'i hardly can remember this course without seeing the scorecard. its nice and affordable and you can't miss the big water fountain and i can't stop talking about it when ever kokopelli is in the discussion. i guess i will go back for a refresh. n nedited nov 3 2013 ni managed to revisit this course and i would instantly drop my rating from 4 to 1. if you like to see your score in lower numbers by all means go to this course. flat, straight, no trees to intimidate and very forgiving and you don't have to think, just swing. i dont stay here long enough and play often enough but this course to my short observation is not as pack as the other courses around, say superstition, ken macdonald, dobson.... etc. i tee off alone and ended up foursome at 11th hole. anyway the deserted course couple with very forgiving course layout i managed to finish the 18 in less than 3 hours, and i might add, shooting in the mid 70s. to boost your ego yea play koko or else, for visitors spend your money at las sendas, southern dunes, foothills, clubwest, ocotillo and many more. these mentioned above are the ones i like better and they are better course design compare to kokopelli. n ni will not revisit this course as a visitor with limited time to play. not even 5 a game entice me to play here again.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i hardly can remember this course without seeing the scorecard. its nice and affordable and you can't miss the big water fountain and i can't stop talking about it when ever kokopelli is in the discussion. i guess i will go back for a refresh. n nedited nov 3 2013 ni managed to revisit this course and i would instantly drop my rating from 4 to 1. if you like to see your score in lower numbers by all means go to this course. flat, straight, no trees to intimidate and very forgiving and you don't have to think, just swing. i dont stay here long enough and play often enough but this course to my short observation is not as pack as the other courses around, say superstition, ken macdonald, dobson.... etc. i tee off alone and ended up foursome at 11th hole. anyway the deserted course couple with very forgiving course layout i managed to finish the 18 in less than 3 hours, and i might add, shooting in the mid 70s. to boost your ego yea play koko or else, for visitors spend your money at las sendas, southern dunes, foothills, clubwest, ocotillo and many more. these mentioned above are the ones i like better and they are better course design compare to kokopelli. n ni will not revisit this course as a visitor with limited time to play. not even 5 a game entice me to play here again.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Kokopelli Golf Course, we could consider the following:

1. Enhance the course design: The customer mentions that other courses like Superstition, Ken Macdonald, Dobson, etc., are more challenging and offer a better course design. We could consider making changes to the course layout to make it more challenging, with more trees, undulating fairways, and strategic placement of hazards.

2. Improve course maintenance: The customer mentions that the course is not as well-maintained as other courses."
1,"Considering just the food, I have to say that it's really great here. Really quality sushi here. The All You Can Eat menu also includes other dishes besides sushi, such as Calamari or Asian Skirt Steak. The food here is pretty darn great.\n\nHowever.... the service here is horrible. I've been here about 6 times and it's a bad experience most of the time. I wait for up to 30 minutes for my food. One time my server forgot to put in anything that I ordered so I didn't get my food for a whole 45 minutes.\n\nI also had to wait to be seated for 20 minutes when I could clearly see that there were about a dozen free tables.\n\nAlso, one time I went there and the server recognized me from a week before. She remembered that I didn't tip so generously the last time I was there, so when we sat down, she told us \""I hope you tip more this time\"". I believe that was extremely rude. It ruined my appetite for the rest of the meal.","considering just the food, i have to say that it's really great here. really quality sushi here. the all you can eat menu also includes other dishes besides sushi, such as calamari or asian skirt steak. the food here is pretty darn great. n nhowever.... the service here is horrible. i've been here about 6 times and it's a bad experience most of the time. i wait for up to 30 minutes for my food. one time my server forgot to put in anything that i ordered so i didn't get my food for a whole 45 minutes. n ni also had to wait to be seated for 20 minutes when i could clearly see that there were about a dozen free tables. n nalso, one time i went there and the server recognized me from a week before. she remembered that i didn't tip so generously the last time i was there, so when we sat down, she told us i hope you tip more this time . i believe that was extremely rude. it ruined my appetite for the rest of the meal.","disappointment, admiration, annoyance","[INST] A customer left us a 1-star review: 'considering just the food, i have to say that it's really great here. really quality sushi here. the all you can eat menu also includes other dishes besides sushi, such as calamari or asian skirt steak. the food here is pretty darn great. n nhowever.... the service here is horrible. i've been here about 6 times and it's a bad experience most of the time. i wait for up to 30 minutes for my food. one time my server forgot to put in anything that i ordered so i didn't get my food for a whole 45 minutes. n ni also had to wait to be seated for 20 minutes when i could clearly see that there were about a dozen free tables. n nalso, one time i went there and the server recognized me from a week before. she remembered that i didn't tip so generously the last time i was there, so when we sat down, she told us i hope you tip more this time . i believe that was extremely rude. it ruined my appetite for the rest of the meal.' The customer feels disappointment, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'considering just the food, i have to say that it's really great here. really quality sushi here. the all you can eat menu also includes other dishes besides sushi, such as calamari or asian skirt steak. the food here is pretty darn great. n nhowever.... the service here is horrible. i've been here about 6 times and it's a bad experience most of the time. i wait for up to 30 minutes for my food. one time my server forgot to put in anything that i ordered so i didn't get my food for a whole 45 minutes. n ni also had to wait to be seated for 20 minutes when i could clearly see that there were about a dozen free tables. n nalso, one time i went there and the server recognized me from a week before. she remembered that i didn't tip so generously the last time i was there, so when we sat down, she told us i hope you tip more this time . i believe that was extremely rude. it ruined my appetite for the rest of the meal.' The customer feels disappointment, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. **Improve Service Speed**: Reduce waiting times for seating and food delivery. This can be achieved by better staff scheduling, training, and organization.

2. **Enhance Order Accuracy**: Ensure that all orders are correctly taken and communicated to the kitchen staff. This can be improved through better communication protocols and training.

3. **Address Customer Complaints Promptly**: If a customer mentions a previous negative experience, address it immediately and offer a solution or apology. This can help to salvage the current experience and prevent future negative reviews."
1,"I'm not all that picky when it comes to Chinese food. My wife often says I have no clue so I'll have to say I can tolerate even mediocre Chinese food and think it's not too bad. But this place? It was bad. REAL bad. I guess in Chinese it's called Number One BBQ and in English it's BBQ King -- kinda similar don't you agree? The food was anything but that. It was no King, no Queen, no Ace. It was a Joker! That's what it was. Honestly, bbq pork is better in Irvine and even Irvine is not good for Chinese food.\n\nMaybe that's why there weren't many people in this place when we ate here? Maybe it's the food. Maybe it's their rude attitude. Whatever reason people have for not eating here, they've good reason not to. It's really quite awful.","i'm not all that picky when it comes to chinese food. my wife often says i have no clue so i'll have to say i can tolerate even mediocre chinese food and think it's not too bad. but this place? it was bad. real bad. i guess in chinese it's called number one bbq and in english it's bbq king kinda similar don't you agree? the food was anything but that. it was no king, no queen, no ace. it was a joker! that's what it was. honestly, bbq pork is better in irvine and even irvine is not good for chinese food. n nmaybe that's why there weren't many people in this place when we ate here? maybe it's the food. maybe it's their rude attitude. whatever reason people have for not eating here, they've good reason not to. it's really quite awful.","disapproval, annoyance, confusion","[INST] A customer left us a 1-star review: 'i'm not all that picky when it comes to chinese food. my wife often says i have no clue so i'll have to say i can tolerate even mediocre chinese food and think it's not too bad. but this place? it was bad. real bad. i guess in chinese it's called number one bbq and in english it's bbq king kinda similar don't you agree? the food was anything but that. it was no king, no queen, no ace. it was a joker! that's what it was. honestly, bbq pork is better in irvine and even irvine is not good for chinese food. n nmaybe that's why there weren't many people in this place when we ate here? maybe it's the food. maybe it's their rude attitude. whatever reason people have for not eating here, they've good reason not to. it's really quite awful.' The customer feels disapproval, annoyance, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i'm not all that picky when it comes to chinese food. my wife often says i have no clue so i'll have to say i can tolerate even mediocre chinese food and think it's not too bad. but this place? it was bad. real bad. i guess in chinese it's called number one bbq and in english it's bbq king kinda similar don't you agree? the food was anything but that. it was no king, no queen, no ace. it was a joker! that's what it was. honestly, bbq pork is better in irvine and even irvine is not good for chinese food. n nmaybe that's why there weren't many people in this place when we ate here? maybe it's the food. maybe it's their rude attitude. whatever reason people have for not eating here, they've good reason not to. it's really quite awful.' The customer feels disapproval, annoyance, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at our restaurant, we can take the following steps:

1. Improve Food Quality: The customer mentions that the food was poor, so we should focus on enhancing the quality of our dishes, particularly the BBQ pork. This could involve sourcing better ingredients, refining our cooking techniques, or consulting with a culinary expert.

2. Enhance Ambiance: The lack of customers could be a sign of an uninviting atmosphere. We could consider improving the decor, cleanliness, and overall ambiance of the restaurant to attract more customers."
1,"I have one word: HORRIBLE!\n\nSouth Point Hotel screwed up on our hotel and offered free tickets to Garden Buffet. The food tasted bleh, it was luke warm, and the meat was tough. the food was salty!!!!\n\nthe only thing that was good was my fountain drink. other than that, save $14 and go to another restaurant!","i have one word horrible! n nsouth point hotel screwed up on our hotel and offered free tickets to garden buffet. the food tasted bleh, it was luke warm, and the meat was tough. the food was salty!!!! n nthe only thing that was good was my fountain drink. other than that, save 14 and go to another restaurant!","disgust, neutral, annoyance","[INST] A customer left us a 1-star review: 'i have one word horrible! n nsouth point hotel screwed up on our hotel and offered free tickets to garden buffet. the food tasted bleh, it was luke warm, and the meat was tough. the food was salty!!!! n nthe only thing that was good was my fountain drink. other than that, save 14 and go to another restaurant!' The customer feels disgust, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i have one word horrible! n nsouth point hotel screwed up on our hotel and offered free tickets to garden buffet. the food tasted bleh, it was luke warm, and the meat was tough. the food was salty!!!! n nthe only thing that was good was my fountain drink. other than that, save 14 and go to another restaurant!' The customer feels disgust, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at NSouth Point Hotel, we can take the following steps:

1. Apologize for the inconvenience: Acknowledge the customer's feedback and express regret for their poor dining experience at the Garden Buffet.

2. Address the issues: Investigate the specific complaints raised in the review, such as the food being lukewarm, tough, and overly salty. Take immediate action to rectify these issues, for example, by improving the quality of food preparation, temperature control, and seasoning."
1,"Beyond disgusting. Food was cold. And old. If you like eating bad leftovers that have been reheated time and time again, you will love this place. Restaurant was filthy. And while we were there the manager actually turned away a party of 5 because they wanted to sit at an 8 top. The restaurant was 3/4 empty and this was Friday night at 6:30. Save yourself and never come here. Can I give it less than 1 star?","beyond disgusting. food was cold. and old. if you like eating bad leftovers that have been reheated time and time again, you will love this place. restaurant was filthy. and while we were there the manager actually turned away a party of 5 because they wanted to sit at an 8 top. the restaurant was 3 4 empty and this was friday night at 6 30. save yourself and never come here. can i give it less than 1 star?","disgust, curiosity, annoyance","[INST] A customer left us a 1-star review: 'beyond disgusting. food was cold. and old. if you like eating bad leftovers that have been reheated time and time again, you will love this place. restaurant was filthy. and while we were there the manager actually turned away a party of 5 because they wanted to sit at an 8 top. the restaurant was 3 4 empty and this was friday night at 6 30. save yourself and never come here. can i give it less than 1 star?' The customer feels disgust, curiosity, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'beyond disgusting. food was cold. and old. if you like eating bad leftovers that have been reheated time and time again, you will love this place. restaurant was filthy. and while we were there the manager actually turned away a party of 5 because they wanted to sit at an 8 top. the restaurant was 3 4 empty and this was friday night at 6 30. save yourself and never come here. can i give it less than 1 star?' The customer feels disgust, curiosity, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Ensure that all food is freshly prepared and served hot. Implement regular quality checks and staff training to maintain consistent food quality.

2. Cleanliness: Enhance the cleanliness of the restaurant, focusing on high-touch areas like tables, chairs, and restrooms. Regular cleaning and sanitizing should be a priority.

3. Customer Service: Train staff to be more accommodating, especially during busy periods. The manager should have handled the situation with the party of 5 more professionally, offering alternative seating options or finding a solution that would satisfy the customers."
1,This place has the WORST customer service.. complete a HOLES!\nThey cut my dog.. gave him razor burn and then denied it.. so months later we said ehh we will give another chance and called to make an appt. and they said we cant come back.. HAHAH wow .. you messed up!! \nPRICES ARE SOOO CRAZY HIGH ITS INSANE!\ntry.. best friend groomers on grand /dysart,this place has the worst customer service.. complete a holes! nthey cut my dog.. gave him razor burn and then denied it.. so months later we said ehh we will give another chance and called to make an appt. and they said we cant come back.. hahah wow .. you messed up!! nprices are sooo crazy high its insane! ntry.. best friend groomers on grand dysart,"annoyance, disappointment, amusement","[INST] A customer left us a 1-star review: 'this place has the worst customer service.. complete a holes! nthey cut my dog.. gave him razor burn and then denied it.. so months later we said ehh we will give another chance and called to make an appt. and they said we cant come back.. hahah wow .. you messed up!! nprices are sooo crazy high its insane! ntry.. best friend groomers on grand dysart' The customer feels annoyance, disappointment, amusement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this place has the worst customer service.. complete a holes! nthey cut my dog.. gave him razor burn and then denied it.. so months later we said ehh we will give another chance and called to make an appt. and they said we cant come back.. hahah wow .. you messed up!! nprices are sooo crazy high its insane! ntry.. best friend groomers on grand dysart' The customer feels annoyance, disappointment, amusement. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the customer's concerns about poor customer service, the incident with their dog, and the high prices.
2. Apologize sincerely for the negative experience and any harm caused to their pet.
3. Offer a genuine solution, such as a complimentary grooming session to make amends for the past incident and demonstrate our commitment to improving our services.
4. Address the issue of the denied appointment by explaining any misunderstandings or miscommunications that may have occurred and offer a new appointment at a convenient time."
1,"A while ago I had a bad experience w/ Pita Jungle at Arrowhead and after that experience I decided to lay off of Pita Jungle for a while until I discovered the downtown location. I figured, a new location for me will do. Today was my third time visiting with my girlfriends and I ordered my usual, a falafel wrap. Three bites into it, it was good, as usual. Before I can continue eating, I removed the foil wrap and there was piece of chicken on the side of my pita bread. I totally lost my appetite since I haven't had meat in 10+ years. I made the waitress aware and she offered to bring out another one. I had already lost my appetite so I did not want it. She brought out the bill to me and said that the manager wouldn't charge me for my meal, well, I hope not since I didn't get to eat it. I was paying for my friends because we were celebrating a birthday so when I paid I informed the waitress that there should be a bigger discount because it's not just about me loosing my appetite it's about the fact that I sat there while my friends ate and at one point they didn't feel comfortable either and felt bad. She informed me she would ask her manager. She came back, dropped off my copy of the receipt, and walked away. Not saying anything at all. I opened the bill and the manager didn't take any additional discount or anything. What a shame. This is the second bad experience and after this I DEFINITELY won't be giving Pita Jungle a THIRD try!","a while ago i had a bad experience w pita jungle at arrowhead and after that experience i decided to lay off of pita jungle for a while until i discovered the downtown location. i figured, a new location for me will do. today was my third time visiting with my girlfriends and i ordered my usual, a falafel wrap. three bites into it, it was good, as usual. before i can continue eating, i removed the foil wrap and there was piece of chicken on the side of my pita bread. i totally lost my appetite since i haven't had meat in 10 years. i made the waitress aware and she offered to bring out another one. i had already lost my appetite so i did not want it. she brought out the bill to me and said that the manager wouldn't charge me for my meal, well, i hope not since i didn't get to eat it. i was paying for my friends because we were celebrating a birthday so when i paid i informed the waitress that there should be a bigger discount because it's not just about me loosing my appetite it's about the fact that i sat there while my friends ate and at one point they didn't feel comfortable either and felt bad. she informed me she would ask her manager. she came back, dropped off my copy of the receipt, and walked away. not saying anything at all. i opened the bill and the manager didn't take any additional discount or anything. what a shame. this is the second bad experience and after this i definitely won't be giving pita jungle a third try!","disappointment, realization, neutral","[INST] A customer left us a 1-star review: 'a while ago i had a bad experience w pita jungle at arrowhead and after that experience i decided to lay off of pita jungle for a while until i discovered the downtown location. i figured, a new location for me will do. today was my third time visiting with my girlfriends and i ordered my usual, a falafel wrap. three bites into it, it was good, as usual. before i can continue eating, i removed the foil wrap and there was piece of chicken on the side of my pita bread. i totally lost my appetite since i haven't had meat in 10 years. i made the waitress aware and she offered to bring out another one. i had already lost my appetite so i did not want it. she brought out the bill to me and said that the manager wouldn't charge me for my meal, well, i hope not since i didn't get to eat it. i was paying for my friends because we were celebrating a birthday so when i paid i informed the waitress that there should be a bigger discount because it's not just about me loosing my appetite it's about the fact that i sat there while my friends ate and at one point they didn't feel comfortable either and felt bad. she informed me she would ask her manager. she came back, dropped off my copy of the receipt, and walked away. not saying anything at all. i opened the bill and the manager didn't take any additional discount or anything. what a shame. this is the second bad experience and after this i definitely won't be giving pita jungle a third try!' The customer feels disappointment, realization, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'a while ago i had a bad experience w pita jungle at arrowhead and after that experience i decided to lay off of pita jungle for a while until i discovered the downtown location. i figured, a new location for me will do. today was my third time visiting with my girlfriends and i ordered my usual, a falafel wrap. three bites into it, it was good, as usual. before i can continue eating, i removed the foil wrap and there was piece of chicken on the side of my pita bread. i totally lost my appetite since i haven't had meat in 10 years. i made the waitress aware and she offered to bring out another one. i had already lost my appetite so i did not want it. she brought out the bill to me and said that the manager wouldn't charge me for my meal, well, i hope not since i didn't get to eat it. i was paying for my friends because we were celebrating a birthday so when i paid i informed the waitress that there should be a bigger discount because it's not just about me loosing my appetite it's about the fact that i sat there while my friends ate and at one point they didn't feel comfortable either and felt bad. she informed me she would ask her manager. she came back, dropped off my copy of the receipt, and walked away. not saying anything at all. i opened the bill and the manager didn't take any additional discount or anything. what a shame. this is the second bad experience and after this i definitely won't be giving pita jungle a third try!' The customer feels disappointment, realization, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Pita Jungle, the following steps could be taken:

1. Enhance food quality control: Ensure that all orders are prepared correctly, especially for customers with specific dietary requirements or preferences.

2. Improve communication and empathy: Train staff to actively listen to customers' concerns, show empathy, and offer appropriate solutions. In this case, the waitress could have explained the manager's decision to the customer and offered a more substantial discount or gesture of goodwill.

3. Follow up on complaints: After a negative experience, it's essential to follow up with the customer to ensure their concerns are addressed and they feel valued."
1,"The one star is for it's convenient location.\n\nThe -4 stars are for the general incompetence of the staff, both store and pharmacy.  My latest experience with a female associate at the register was less than optimal as she couldn't figure out that if an item cost $2.24, and I have a coupon for $3 off, said item should be free (minus tax). She eventually took $2 off (thus overcharging me) but I'm not going to argue with stupid over $.24.\n\nThe pharmacy also proves to be less than stellar: I've been given incorrect dosage, incorrect pill amounts (this resulted in a complaint and later investigation with the Nevada board of pharmacy), and incorrect information. I tried to fill a prescription that I later found out was not made in that medium anymore and instead of knowing this, they told me it was \""out of stock\"". I've also had a tech give me such attitude when I asked her to locate a drug at another location that I went to a competitor across the street instead.\n\nIt would behoove CVS corporate to take this store over and clean house. That said, patients beware.","the one star is for it's convenient location. n nthe 4 stars are for the general incompetence of the staff, both store and pharmacy. my latest experience with a female associate at the register was less than optimal as she couldn't figure out that if an item cost 2.24, and i have a coupon for 3 off, said item should be free minus tax . she eventually took 2 off thus overcharging me but i'm not going to argue with stupid over .24. n nthe pharmacy also proves to be less than stellar i've been given incorrect dosage, incorrect pill amounts this resulted in a complaint and later investigation with the nevada board of pharmacy , and incorrect information. i tried to fill a prescription that i later found out was not made in that medium anymore and instead of knowing this, they told me it was out of stock . i've also had a tech give me such attitude when i asked her to locate a drug at another location that i went to a competitor across the street instead. n nit would behoove cvs corporate to take this store over and clean house. that said, patients beware.","annoyance, neutral, disappointment","[INST] A customer left us a 1-star review: 'the one star is for it's convenient location. n nthe 4 stars are for the general incompetence of the staff, both store and pharmacy. my latest experience with a female associate at the register was less than optimal as she couldn't figure out that if an item cost 2.24, and i have a coupon for 3 off, said item should be free minus tax . she eventually took 2 off thus overcharging me but i'm not going to argue with stupid over .24. n nthe pharmacy also proves to be less than stellar i've been given incorrect dosage, incorrect pill amounts this resulted in a complaint and later investigation with the nevada board of pharmacy , and incorrect information. i tried to fill a prescription that i later found out was not made in that medium anymore and instead of knowing this, they told me it was out of stock . i've also had a tech give me such attitude when i asked her to locate a drug at another location that i went to a competitor across the street instead. n nit would behoove cvs corporate to take this store over and clean house. that said, patients beware.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the one star is for it's convenient location. n nthe 4 stars are for the general incompetence of the staff, both store and pharmacy. my latest experience with a female associate at the register was less than optimal as she couldn't figure out that if an item cost 2.24, and i have a coupon for 3 off, said item should be free minus tax . she eventually took 2 off thus overcharging me but i'm not going to argue with stupid over .24. n nthe pharmacy also proves to be less than stellar i've been given incorrect dosage, incorrect pill amounts this resulted in a complaint and later investigation with the nevada board of pharmacy , and incorrect information. i tried to fill a prescription that i later found out was not made in that medium anymore and instead of knowing this, they told me it was out of stock . i've also had a tech give me such attitude when i asked her to locate a drug at another location that i went to a competitor across the street instead. n nit would behoove cvs corporate to take this store over and clean house. that said, patients beware.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Training: Enhance training programs to ensure staff members are proficient in calculating discounts accurately and understanding product information.

2. Pharmacy Accuracy: Implement stricter quality control measures to prevent errors in dosage, pill amounts, and product information.

3. Customer Service: Encourage a friendly and helpful attitude among staff members, especially when dealing with customer complaints or questions.

4. Communication: Improve communication with customers about product discontinuations or changes, and provide alternative solutions when necessary."
1,Very poor customer service not to mention out of lemonade so wife had to drink water then she asked for a sauce pack and they tried charging her . Not the 1st time here that service was horrible waited a few weeks ago for over 20 min in drive thru because they gave our shakes to someone else in the dinning room ! The rudest one was  Alex says he's manager if so I feel sorry for this store not only the way he treated us but as we were eating hearing him talk down to the employees .,very poor customer service not to mention out of lemonade so wife had to drink water then she asked for a sauce pack and they tried charging her . not the 1st time here that service was horrible waited a few weeks ago for over 20 min in drive thru because they gave our shakes to someone else in the dinning room ! the rudest one was alex says he's manager if so i feel sorry for this store not only the way he treated us but as we were eating hearing him talk down to the employees .,"sadness, disappointment, annoyance","[INST] A customer left us a 1-star review: 'very poor customer service not to mention out of lemonade so wife had to drink water then she asked for a sauce pack and they tried charging her . not the 1st time here that service was horrible waited a few weeks ago for over 20 min in drive thru because they gave our shakes to someone else in the dinning room ! the rudest one was alex says he's manager if so i feel sorry for this store not only the way he treated us but as we were eating hearing him talk down to the employees .' The customer feels sadness, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'very poor customer service not to mention out of lemonade so wife had to drink water then she asked for a sauce pack and they tried charging her . not the 1st time here that service was horrible waited a few weeks ago for over 20 min in drive thru because they gave our shakes to someone else in the dinning room ! the rudest one was alex says he's manager if so i feel sorry for this store not only the way he treated us but as we were eating hearing him talk down to the employees .' The customer feels sadness, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Apologize for the poor experience: Acknowledge the customer's frustration and express regret for the inconvenience they faced during their visit.

2. Address the specific issues:
   - Improve customer service: Train staff on effective communication, empathy, and problem-solving skills to ensure a positive customer experience.
   - Stock management: Ensure that popular items like lemonade are always available to avoid future disappointments.
   - Pricing errors: Implement a system to prevent overcharging customers for items, such as sauce packs."
1,"Where do I start? Well first of all the website says 2 dollar PBR's. That's a no go. 2 dollar bowling, cool, whatever. Not that I can't afford my beers it's cool I don't mind paying. But obviously you're not too concerned about your online presence. Then as we're sitting the \""manager\"" comes over and tells us that she's closing early. Must be nice to be able to leave work when you feel like it. Maybe make a disclaimer on your site.. Oh wait... Maybe you're closing early because there's only 3 lanes playing? Maybe you're closing early because you scare people away by saying your closing? Probably the latter. Well anyways thanks for scaring us away!! We won't be back.","where do i start? well first of all the website says 2 dollar pbr's. that's a no go. 2 dollar bowling, cool, whatever. not that i can't afford my beers it's cool i don't mind paying. but obviously you're not too concerned about your online presence. then as we're sitting the manager comes over and tells us that she's closing early. must be nice to be able to leave work when you feel like it. maybe make a disclaimer on your site.. oh wait... maybe you're closing early because there's only 3 lanes playing? maybe you're closing early because you scare people away by saying your closing? probably the latter. well anyways thanks for scaring us away!! we won't be back.","neutral, curiosity, confusion","[INST] A customer left us a 1-star review: 'where do i start? well first of all the website says 2 dollar pbr's. that's a no go. 2 dollar bowling, cool, whatever. not that i can't afford my beers it's cool i don't mind paying. but obviously you're not too concerned about your online presence. then as we're sitting the manager comes over and tells us that she's closing early. must be nice to be able to leave work when you feel like it. maybe make a disclaimer on your site.. oh wait... maybe you're closing early because there's only 3 lanes playing? maybe you're closing early because you scare people away by saying your closing? probably the latter. well anyways thanks for scaring us away!! we won't be back.' The customer feels neutral, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'where do i start? well first of all the website says 2 dollar pbr's. that's a no go. 2 dollar bowling, cool, whatever. not that i can't afford my beers it's cool i don't mind paying. but obviously you're not too concerned about your online presence. then as we're sitting the manager comes over and tells us that she's closing early. must be nice to be able to leave work when you feel like it. maybe make a disclaimer on your site.. oh wait... maybe you're closing early because there's only 3 lanes playing? maybe you're closing early because you scare people away by saying your closing? probably the latter. well anyways thanks for scaring us away!! we won't be back.' The customer feels neutral, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following concerns:

1. Inaccurate pricing information: Ensure that the pricing on our website is up-to-date and accurate, particularly for promotional offers.

2. Unclear communication about business hours: Provide clear and consistent information about our operating hours, including any exceptions or changes. Consider adding a notification system for unexpected closures or changes.

3. Quality of service: Review our service standards to ensure that we are consistently meeting customer expectations, particularly in terms of cleanliness, maintenance of equipment, and staff behavior."
1,"Got my pedicure and manicure done less then 15 minutes. The fastest mani&pedi I ever experienced. I was very disapointed. I could just go buy the nail polish from drug store and paint myself. I went in and expected to file cut, dead skin or push back and perhaps an oil hand massage but nope, just two layers painted and finished coated then tah dah! Done!...oh and one of my thump nail got some bobble in it. Theres nothing more that I hate is to see bobble in my nails. She got another client and start doing her nail and totally abandon me at the freezing air drying station. I was like am I done here? Hello?  Dont waste your time and money! Go buy nail polish and paint yourself. You can do it better then they can lol","got my pedicure and manicure done less then 15 minutes. the fastest mani pedi i ever experienced. i was very disapointed. i could just go buy the nail polish from drug store and paint myself. i went in and expected to file cut, dead skin or push back and perhaps an oil hand massage but nope, just two layers painted and finished coated then tah dah! done!...oh and one of my thump nail got some bobble in it. theres nothing more that i hate is to see bobble in my nails. she got another client and start doing her nail and totally abandon me at the freezing air drying station. i was like am i done here? hello? dont waste your time and money! go buy nail polish and paint yourself. you can do it better then they can lol","disappointment, annoyance, disapproval","[INST] A customer left us a 1-star review: 'got my pedicure and manicure done less then 15 minutes. the fastest mani pedi i ever experienced. i was very disapointed. i could just go buy the nail polish from drug store and paint myself. i went in and expected to file cut, dead skin or push back and perhaps an oil hand massage but nope, just two layers painted and finished coated then tah dah! done!...oh and one of my thump nail got some bobble in it. theres nothing more that i hate is to see bobble in my nails. she got another client and start doing her nail and totally abandon me at the freezing air drying station. i was like am i done here? hello? dont waste your time and money! go buy nail polish and paint yourself. you can do it better then they can lol' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'got my pedicure and manicure done less then 15 minutes. the fastest mani pedi i ever experienced. i was very disapointed. i could just go buy the nail polish from drug store and paint myself. i went in and expected to file cut, dead skin or push back and perhaps an oil hand massage but nope, just two layers painted and finished coated then tah dah! done!...oh and one of my thump nail got some bobble in it. theres nothing more that i hate is to see bobble in my nails. she got another client and start doing her nail and totally abandon me at the freezing air drying station. i was like am i done here? hello? dont waste your time and money! go buy nail polish and paint yourself. you can do it better then they can lol' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can make the following changes:

1. Enhance the service duration: Ensure that each service (pedicure and manicure) takes a reasonable amount of time, not less than 15 minutes.

2. Provide a comprehensive service: Include filing, cuticle work, dead skin removal, push back, and an oil hand massage as part of the standard service.

3. Improve communication: Make sure that the technician checks in with the customer throughout the service to address any concerns or questions they may have."
1,"I've been coming here for years and the food has always been good the prices fair and the service exceptional.  it appears there is new management, the food is bad, and I say that with all sadness.  The teriyaki sauce is watered down a lacks flavor, the Yakasoba is dry.  Very sad.  The staff is OK but not near where it used to be. too bad.  my suggestion pass on this place.  You will see that all the good reviews are old.","i've been coming here for years and the food has always been good the prices fair and the service exceptional. it appears there is new management, the food is bad, and i say that with all sadness. the teriyaki sauce is watered down a lacks flavor, the yakasoba is dry. very sad. the staff is ok but not near where it used to be. too bad. my suggestion pass on this place. you will see that all the good reviews are old.","sadness, disappointment, admiration","[INST] A customer left us a 1-star review: 'i've been coming here for years and the food has always been good the prices fair and the service exceptional. it appears there is new management, the food is bad, and i say that with all sadness. the teriyaki sauce is watered down a lacks flavor, the yakasoba is dry. very sad. the staff is ok but not near where it used to be. too bad. my suggestion pass on this place. you will see that all the good reviews are old.' The customer feels sadness, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i've been coming here for years and the food has always been good the prices fair and the service exceptional. it appears there is new management, the food is bad, and i say that with all sadness. the teriyaki sauce is watered down a lacks flavor, the yakasoba is dry. very sad. the staff is ok but not near where it used to be. too bad. my suggestion pass on this place. you will see that all the good reviews are old.' The customer feels sadness, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the customer's feedback: Respond to the review, thank the customer for their long-term patronage, and express regret for the recent decline in their experience.

2. Address the specific issues: Investigate the quality of the teriyaki sauce and yakasoba, and take necessary actions to improve their taste and consistency. This may involve adjusting recipes, sourcing better ingredients, or training staff on proper cooking techniques."
1,"I haven't been to this place in years, although it's painfully and tauntingly close to home.  Reason being that the service sucked, and the food was marginal.\n\nBut, Ari was closed last week when I had an afternoon craving, so I thought I'd give EE another chance.\n\nBIG mistake and waste of $25.\n\nI order tempura and sushi to go.  The sushi was beyond aromatic (smelly) and the seaweed wraps were so stale, I couldn't get my canines to rip through it to even chew the food.  The tempura was made in what seemed like pancake batter, it was so heavy and unappealing.  How hard is it to screw up something fried?  Ask EE.\n\nBasically ended up taking a bite of everything, and then throwing all of it out.\n\nNever again.","i haven't been to this place in years, although it's painfully and tauntingly close to home. reason being that the service sucked, and the food was marginal. n nbut, ari was closed last week when i had an afternoon craving, so i thought i'd give ee another chance. n nbig mistake and waste of 25. n ni order tempura and sushi to go. the sushi was beyond aromatic smelly and the seaweed wraps were so stale, i couldn't get my canines to rip through it to even chew the food. the tempura was made in what seemed like pancake batter, it was so heavy and unappealing. how hard is it to screw up something fried? ask ee. n nbasically ended up taking a bite of everything, and then throwing all of it out. n nnever again.","disappointment, annoyance, neutral","[INST] A customer left us a 1-star review: 'i haven't been to this place in years, although it's painfully and tauntingly close to home. reason being that the service sucked, and the food was marginal. n nbut, ari was closed last week when i had an afternoon craving, so i thought i'd give ee another chance. n nbig mistake and waste of 25. n ni order tempura and sushi to go. the sushi was beyond aromatic smelly and the seaweed wraps were so stale, i couldn't get my canines to rip through it to even chew the food. the tempura was made in what seemed like pancake batter, it was so heavy and unappealing. how hard is it to screw up something fried? ask ee. n nbasically ended up taking a bite of everything, and then throwing all of it out. n nnever again.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i haven't been to this place in years, although it's painfully and tauntingly close to home. reason being that the service sucked, and the food was marginal. n nbut, ari was closed last week when i had an afternoon craving, so i thought i'd give ee another chance. n nbig mistake and waste of 25. n ni order tempura and sushi to go. the sushi was beyond aromatic smelly and the seaweed wraps were so stale, i couldn't get my canines to rip through it to even chew the food. the tempura was made in what seemed like pancake batter, it was so heavy and unappealing. how hard is it to screw up something fried? ask ee. n nbasically ended up taking a bite of everything, and then throwing all of it out. n nnever again.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Food: Ensure that the food, particularly sushi and tempura, is fresh, well-prepared, and not overly aromatic. Improve the quality of ingredients and cooking techniques.

2. Service: Enhance the level of service by training staff to be more attentive, friendly, and responsive to customer needs. This includes being aware of menu items, providing accurate information, and addressing any concerns promptly.

3. Cleanliness: Maintain a clean and hygienic environment to ensure that the food served is safe and appealing."
1,"Bad Attitude - Well, that about sums it up. I moved out to the north valley in July of last year and thus far have spent $1900 at this shop. On two occasions I have had to deal with attitude from one of the bike mechanics there - big guy with the beard. I took my road bike in today to ask a question and the condescending mechanic only made fun of how old my bike is - yep, it's a vintage 2003 model. Not the best bike in the world but it has been a great ride for 11 years.  He also felt compelled to tell me \""you really need a new bike but don't worry it won't make you any faster\"". Here's the kicker, I did a race last weekend and decided I was going to upgrade before my next one in September. Sorry Bicycle Vibe, I'll be taking the $4K I have for my new purchase elsewhere. \n\nWhy do people have to talk down to others? Did that really make him feel better? Not only did he have a chance to make a great sell and win a customer, he had a chance to be nice to another human being. Does it really matter how old your bike is? It would be so cool to have a nice bike shop here up north, without the attitude.","bad attitude well, that about sums it up. i moved out to the north valley in july of last year and thus far have spent 1900 at this shop. on two occasions i have had to deal with attitude from one of the bike mechanics there big guy with the beard. i took my road bike in today to ask a question and the condescending mechanic only made fun of how old my bike is yep, it's a vintage 2003 model. not the best bike in the world but it has been a great ride for 11 years. he also felt compelled to tell me you really need a new bike but don't worry it won't make you any faster . here's the kicker, i did a race last weekend and decided i was going to upgrade before my next one in september. sorry bicycle vibe, i'll be taking the 4k i have for my new purchase elsewhere. n nwhy do people have to talk down to others? did that really make him feel better? not only did he have a chance to make a great sell and win a customer, he had a chance to be nice to another human being. does it really matter how old your bike is? it would be so cool to have a nice bike shop here up north, without the attitude.","amusement, admiration, approval","[INST] A customer left us a 1-star review: 'bad attitude well, that about sums it up. i moved out to the north valley in july of last year and thus far have spent 1900 at this shop. on two occasions i have had to deal with attitude from one of the bike mechanics there big guy with the beard. i took my road bike in today to ask a question and the condescending mechanic only made fun of how old my bike is yep, it's a vintage 2003 model. not the best bike in the world but it has been a great ride for 11 years. he also felt compelled to tell me you really need a new bike but don't worry it won't make you any faster . here's the kicker, i did a race last weekend and decided i was going to upgrade before my next one in september. sorry bicycle vibe, i'll be taking the 4k i have for my new purchase elsewhere. n nwhy do people have to talk down to others? did that really make him feel better? not only did he have a chance to make a great sell and win a customer, he had a chance to be nice to another human being. does it really matter how old your bike is? it would be so cool to have a nice bike shop here up north, without the attitude.' The customer feels amusement, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'bad attitude well, that about sums it up. i moved out to the north valley in july of last year and thus far have spent 1900 at this shop. on two occasions i have had to deal with attitude from one of the bike mechanics there big guy with the beard. i took my road bike in today to ask a question and the condescending mechanic only made fun of how old my bike is yep, it's a vintage 2003 model. not the best bike in the world but it has been a great ride for 11 years. he also felt compelled to tell me you really need a new bike but don't worry it won't make you any faster . here's the kicker, i did a race last weekend and decided i was going to upgrade before my next one in september. sorry bicycle vibe, i'll be taking the 4k i have for my new purchase elsewhere. n nwhy do people have to talk down to others? did that really make him feel better? not only did he have a chance to make a great sell and win a customer, he had a chance to be nice to another human being. does it really matter how old your bike is? it would be so cool to have a nice bike shop here up north, without the attitude.' The customer feels amusement, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, it would be beneficial to address the issue of attitude in your shop. Here are some steps to consider:

1. Train your staff on customer service and communication skills: Emphasize the importance of being respectful, patient, and understanding towards customers, regardless of their knowledge level or the age of their equipment.

2. Encourage a positive and welcoming environment: Foster a culture that values kindness, empathy, and a genuine desire to help customers.

3. Empower your staff to engage in meaningful conversations: Encourage them to ask questions about the customer's needs, interests, and goals, and to offer personalized advice and recommendations."
1,I've been here a few times and as much as the service is always awesome. I can't forgive them for what happened. \n\nIt was a beautiful day so the boyfriend and I decided to take the motorcycles out. We decided to stop by Home Plate. The previous times I've had the breakfast and you can never go wrong with breakfast any time of the day. But we felt like pasta and decided on the spaghetti and meatballs for lunch. Boyfriend decided to start with the shrimp. It was overly seasoned so we sent it back. The spaghetti sauce was also overly seasoned with pepper. But at that point I was hungry and just finished what I could. Plus we had plans for the ride and we didn't want to waste the day. \n\nLater that afternoon while riding near Boulder Highway I all of a sudden needed to use the restroom. I thought it was just me so I didn't think anything of it. But when boyfriend started to have stomach pains also we put two and two together and found the culprit. \n\nOur nice afternoon out on the bikes was cut short as we both raced back home. We will never be back.,i've been here a few times and as much as the service is always awesome. i can't forgive them for what happened. n nit was a beautiful day so the boyfriend and i decided to take the motorcycles out. we decided to stop by home plate. the previous times i've had the breakfast and you can never go wrong with breakfast any time of the day. but we felt like pasta and decided on the spaghetti and meatballs for lunch. boyfriend decided to start with the shrimp. it was overly seasoned so we sent it back. the spaghetti sauce was also overly seasoned with pepper. but at that point i was hungry and just finished what i could. plus we had plans for the ride and we didn't want to waste the day. n nlater that afternoon while riding near boulder highway i all of a sudden needed to use the restroom. i thought it was just me so i didn't think anything of it. but when boyfriend started to have stomach pains also we put two and two together and found the culprit. n nour nice afternoon out on the bikes was cut short as we both raced back home. we will never be back.,"admiration, neutral, approval","[INST] A customer left us a 1-star review: 'i've been here a few times and as much as the service is always awesome. i can't forgive them for what happened. n nit was a beautiful day so the boyfriend and i decided to take the motorcycles out. we decided to stop by home plate. the previous times i've had the breakfast and you can never go wrong with breakfast any time of the day. but we felt like pasta and decided on the spaghetti and meatballs for lunch. boyfriend decided to start with the shrimp. it was overly seasoned so we sent it back. the spaghetti sauce was also overly seasoned with pepper. but at that point i was hungry and just finished what i could. plus we had plans for the ride and we didn't want to waste the day. n nlater that afternoon while riding near boulder highway i all of a sudden needed to use the restroom. i thought it was just me so i didn't think anything of it. but when boyfriend started to have stomach pains also we put two and two together and found the culprit. n nour nice afternoon out on the bikes was cut short as we both raced back home. we will never be back.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i've been here a few times and as much as the service is always awesome. i can't forgive them for what happened. n nit was a beautiful day so the boyfriend and i decided to take the motorcycles out. we decided to stop by home plate. the previous times i've had the breakfast and you can never go wrong with breakfast any time of the day. but we felt like pasta and decided on the spaghetti and meatballs for lunch. boyfriend decided to start with the shrimp. it was overly seasoned so we sent it back. the spaghetti sauce was also overly seasoned with pepper. but at that point i was hungry and just finished what i could. plus we had plans for the ride and we didn't want to waste the day. n nlater that afternoon while riding near boulder highway i all of a sudden needed to use the restroom. i thought it was just me so i didn't think anything of it. but when boyfriend started to have stomach pains also we put two and two together and found the culprit. n nour nice afternoon out on the bikes was cut short as we both raced back home. we will never be back.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can:

1. Adjust the seasoning of our dishes, particularly the spaghetti and meatballs and shrimp, to ensure they are not overly seasoned, especially with pepper.
2. Offer a wider variety of options for lunch, including pasta dishes, to cater to diverse customer preferences.
3. Improve communication with the kitchen staff to ensure that dishes are prepared according to the customer's preferences and dietary needs.
4. Provide a restroom facility or partner with nearby establishments to offer restroom access for customers who are out on motorcycles or long rides."
1,"Just came back from Vegas.  And I almost missed my flight on my way home so I just need to warn other people here about Gray Line.\nOn Jan 17, I made dozens of calls to reserve my return and the line was always busy.  Because I couldn't wait in line for more than 15 minutes.   kept calling from 7pm until 10pm.  Finally I got back to my hotel room and reached someone after 45 minute phone waiting.\nOn Jan 18, the scheduled driver didn't show up on my reserved time and I was waiting at chilly hotel outside with my cell phone for 15 minutes to reach the dispatcher.  And she told me the driver would need another 10-15 minutes to come.  When I told her their driver would be half an hour late, she was very mean to say it was only 15 minute which was normal.\nEventually the driver still didn't come at next 15 minute and I was almost giving up because the time was so close to my flight time.\nBefore I went for the cab, there was another Gray Line bus dropping some customers to my hotel from airport.  The driver was initially refusing to pick me up because I was not in his schedule.  After begging with him with my almost flight, he was finally willing to pick me up to the airport with few more stops of passenger pickup.\nThere was only 15 minute left when I rushed to gate and fortunately caught my flight.","just came back from vegas. and i almost missed my flight on my way home so i just need to warn other people here about gray line. non jan 17, i made dozens of calls to reserve my return and the line was always busy. because i couldn't wait in line for more than 15 minutes. kept calling from 7pm until 10pm. finally i got back to my hotel room and reached someone after 45 minute phone waiting. non jan 18, the scheduled driver didn't show up on my reserved time and i was waiting at chilly hotel outside with my cell phone for 15 minutes to reach the dispatcher. and she told me the driver would need another 10 15 minutes to come. when i told her their driver would be half an hour late, she was very mean to say it was only 15 minute which was normal. neventually the driver still didn't come at next 15 minute and i was almost giving up because the time was so close to my flight time. nbefore i went for the cab, there was another gray line bus dropping some customers to my hotel from airport. the driver was initially refusing to pick me up because i was not in his schedule. after begging with him with my almost flight, he was finally willing to pick me up to the airport with few more stops of passenger pickup. nthere was only 15 minute left when i rushed to gate and fortunately caught my flight.","disappointment, neutral, sadness","[INST] A customer left us a 1-star review: 'just came back from vegas. and i almost missed my flight on my way home so i just need to warn other people here about gray line. non jan 17, i made dozens of calls to reserve my return and the line was always busy. because i couldn't wait in line for more than 15 minutes. kept calling from 7pm until 10pm. finally i got back to my hotel room and reached someone after 45 minute phone waiting. non jan 18, the scheduled driver didn't show up on my reserved time and i was waiting at chilly hotel outside with my cell phone for 15 minutes to reach the dispatcher. and she told me the driver would need another 10 15 minutes to come. when i told her their driver would be half an hour late, she was very mean to say it was only 15 minute which was normal. neventually the driver still didn't come at next 15 minute and i was almost giving up because the time was so close to my flight time. nbefore i went for the cab, there was another gray line bus dropping some customers to my hotel from airport. the driver was initially refusing to pick me up because i was not in his schedule. after begging with him with my almost flight, he was finally willing to pick me up to the airport with few more stops of passenger pickup. nthere was only 15 minute left when i rushed to gate and fortunately caught my flight.' The customer feels disappointment, neutral, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'just came back from vegas. and i almost missed my flight on my way home so i just need to warn other people here about gray line. non jan 17, i made dozens of calls to reserve my return and the line was always busy. because i couldn't wait in line for more than 15 minutes. kept calling from 7pm until 10pm. finally i got back to my hotel room and reached someone after 45 minute phone waiting. non jan 18, the scheduled driver didn't show up on my reserved time and i was waiting at chilly hotel outside with my cell phone for 15 minutes to reach the dispatcher. and she told me the driver would need another 10 15 minutes to come. when i told her their driver would be half an hour late, she was very mean to say it was only 15 minute which was normal. neventually the driver still didn't come at next 15 minute and i was almost giving up because the time was so close to my flight time. nbefore i went for the cab, there was another gray line bus dropping some customers to my hotel from airport. the driver was initially refusing to pick me up because i was not in his schedule. after begging with him with my almost flight, he was finally willing to pick me up to the airport with few more stops of passenger pickup. nthere was only 15 minute left when i rushed to gate and fortunately caught my flight.' The customer feels disappointment, neutral, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Improve call center efficiency: Ensure that the phone lines are adequately staffed to reduce wait times for customers.

2. Enhance communication: Keep customers informed about any changes or delays in their bookings, and provide regular updates.

3. Prioritize customer service: Train drivers to be more courteous and understanding, especially in situations where customers are facing time constraints.

4. Implement a backup plan: Have a contingency plan in place for drivers who are running late, such as arranging for another driver to take over or offering alternative transportation options."
1,"Being from NY, I have some high expectations for my Chinese fare. This place misses the mark...by a mile. The sesame chicken was essentially glazed pieces of fried something, the wonton soup was salt water, and the best thing was the egg roll which could have come from costco. I rarely give bad reviews, especially for places that I love so close to, but I can't get around this one.\n\nOverall, skip this place.","being from ny, i have some high expectations for my chinese fare. this place misses the mark...by a mile. the sesame chicken was essentially glazed pieces of fried something, the wonton soup was salt water, and the best thing was the egg roll which could have come from costco. i rarely give bad reviews, especially for places that i love so close to, but i can't get around this one. n noverall, skip this place.","disappointment, disapproval, love","[INST] A customer left us a 1-star review: 'being from ny, i have some high expectations for my chinese fare. this place misses the mark...by a mile. the sesame chicken was essentially glazed pieces of fried something, the wonton soup was salt water, and the best thing was the egg roll which could have come from costco. i rarely give bad reviews, especially for places that i love so close to, but i can't get around this one. n noverall, skip this place.' The customer feels disappointment, disapproval, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'being from ny, i have some high expectations for my chinese fare. this place misses the mark...by a mile. the sesame chicken was essentially glazed pieces of fried something, the wonton soup was salt water, and the best thing was the egg roll which could have come from costco. i rarely give bad reviews, especially for places that i love so close to, but i can't get around this one. n noverall, skip this place.' The customer feels disappointment, disapproval, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Authenticity of Chinese Cuisine: Enhance the quality and authenticity of our sesame chicken, wonton soup, and egg rolls to meet the customer's expectations. This may involve researching traditional recipes, sourcing better ingredients, or hiring a chef with expertise in Chinese cuisine.

2. Taste Balance: Address the issue of the wonton soup being too salty. Adjust seasoning to ensure a balanced taste that caters to a wider audience."
1,"Took my grand kids for first time at this location. Where I come from they skate, not here. Order took a long time, beef way undercooked, fries blah, chick strips not good. No one liked anything...server looked stoned.","took my grand kids for first time at this location. where i come from they skate, not here. order took a long time, beef way undercooked, fries blah, chick strips not good. no one liked anything...server looked stoned.","neutral, disapproval, annoyance","[INST] A customer left us a 1-star review: 'took my grand kids for first time at this location. where i come from they skate, not here. order took a long time, beef way undercooked, fries blah, chick strips not good. no one liked anything...server looked stoned.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'took my grand kids for first time at this location. where i come from they skate, not here. order took a long time, beef way undercooked, fries blah, chick strips not good. no one liked anything...server looked stoned.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Improve service speed: Address the long wait time by streamlining the order process, training staff to work efficiently, and reducing kitchen preparation time.

2. Enhance food quality: Ensure consistent cooking of all menu items, particularly the beef and chicken strips, to meet customer expectations.

3. Offer a diverse menu: Consider adding more options that cater to a wider range of tastes, including those who prefer skating activities.

4. Staff training: Provide ongoing training to servers to ensure they are knowledgeable about the menu, can answer customer questions, and maintain a professional demeanor at all times."
1,"The food was OK and it didn't take too long to receive our food order, there wasn't a lot of people in the restaurant area and that was the highlights of our experience. Everything else from rude, not so friendly hostess, to a ok waitress that took our order, brought our food to us, and Never checked back with us to see how we were doing. All of our drinks needed refills and like I said earlier in this review there wasn't a lot of people in the restaurant area. The waitress seemed to like hanging out in the back talking with her coworkers more then serving her customers. Despite this horrible experience at the particular iHOP location, we still ended up giving her a tip for some reason and her attitude when giving tip was with a lot less gratitude then expected. I do not see going back to this IHOP location nor would I recommend anyone going there unless you lower your expectations down next to nothing.","the food was ok and it didn't take too long to receive our food order, there wasn't a lot of people in the restaurant area and that was the highlights of our experience. everything else from rude, not so friendly hostess, to a ok waitress that took our order, brought our food to us, and never checked back with us to see how we were doing. all of our drinks needed refills and like i said earlier in this review there wasn't a lot of people in the restaurant area. the waitress seemed to like hanging out in the back talking with her coworkers more then serving her customers. despite this horrible experience at the particular ihop location, we still ended up giving her a tip for some reason and her attitude when giving tip was with a lot less gratitude then expected. i do not see going back to this ihop location nor would i recommend anyone going there unless you lower your expectations down next to nothing.","neutral, approval, realization","[INST] A customer left us a 1-star review: 'the food was ok and it didn't take too long to receive our food order, there wasn't a lot of people in the restaurant area and that was the highlights of our experience. everything else from rude, not so friendly hostess, to a ok waitress that took our order, brought our food to us, and never checked back with us to see how we were doing. all of our drinks needed refills and like i said earlier in this review there wasn't a lot of people in the restaurant area. the waitress seemed to like hanging out in the back talking with her coworkers more then serving her customers. despite this horrible experience at the particular ihop location, we still ended up giving her a tip for some reason and her attitude when giving tip was with a lot less gratitude then expected. i do not see going back to this ihop location nor would i recommend anyone going there unless you lower your expectations down next to nothing.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the food was ok and it didn't take too long to receive our food order, there wasn't a lot of people in the restaurant area and that was the highlights of our experience. everything else from rude, not so friendly hostess, to a ok waitress that took our order, brought our food to us, and never checked back with us to see how we were doing. all of our drinks needed refills and like i said earlier in this review there wasn't a lot of people in the restaurant area. the waitress seemed to like hanging out in the back talking with her coworkers more then serving her customers. despite this horrible experience at the particular ihop location, we still ended up giving her a tip for some reason and her attitude when giving tip was with a lot less gratitude then expected. i do not see going back to this ihop location nor would i recommend anyone going there unless you lower your expectations down next to nothing.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your IHOP location, consider the following steps:

1. Train staff on customer service skills, emphasizing friendliness, attentiveness, and a genuine desire to serve.
2. Encourage staff to regularly check on customers, refill drinks, and address any concerns promptly.
3. Implement a system for managing staff breaks and ensuring they are not spending excessive time away from their stations during service hours.
4. Review and address any issues with the hostess's demeanor and interactions with customers.
5. Consider offering incentives or rewards for exceptional customer service, such as employee-of-the-month programs or recognition for outstanding performance."
1,"I can't say that anything was great at Los Sombreros!  The margaritas were bland, the salsa is not like any salsa I've ever seen before, the chicken tacos were tasteless.  I'll never go back there again...although our waitress was darling and attentive.","i can't say that anything was great at los sombreros! the margaritas were bland, the salsa is not like any salsa i've ever seen before, the chicken tacos were tasteless. i'll never go back there again...although our waitress was darling and attentive.","disapproval, disappointment, neutral","[INST] A customer left us a 1-star review: 'i can't say that anything was great at los sombreros! the margaritas were bland, the salsa is not like any salsa i've ever seen before, the chicken tacos were tasteless. i'll never go back there again...although our waitress was darling and attentive.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i can't say that anything was great at los sombreros! the margaritas were bland, the salsa is not like any salsa i've ever seen before, the chicken tacos were tasteless. i'll never go back there again...although our waitress was darling and attentive.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Los Sombreros, consider the following steps:

1. Enhance the taste of the margaritas by adjusting the recipe or using higher-quality ingredients.

2. Revise the salsa recipe to make it more flavorful and similar to traditional salsa.

3. Improve the seasoning and flavor of the chicken tacos, ensuring they are well-seasoned and tasty.

4. Consider offering a variety of salsa options to cater to different tastes.

5. Train staff on how to properly prepare and present dishes to ensure they meet the desired quality standards."
1,"I was at this Applebee's with my fiance and 2 daughter's.  We waited patiently for a waitress or even someone to acknowledge that we were there. No one came... As we were leaving the hostess at the door was told and her only comment was \""Oh I'm sorry.\"" But did nothing else. So we came to Chili's were we were seated immediately and our waitress Toni took our order and brought our drinks. I work at a casino and also handicap,  customer service to me is so important. Chili's is by far the better restaurant and just down the street from this messed up restaurant.  I would've gave them NO STARS at all. The sad thing is the manager was right across from us when I complained and she did nothing!","i was at this applebee's with my fiance and 2 daughter's. we waited patiently for a waitress or even someone to acknowledge that we were there. no one came... as we were leaving the hostess at the door was told and her only comment was oh i'm sorry. but did nothing else. so we came to chili's were we were seated immediately and our waitress toni took our order and brought our drinks. i work at a casino and also handicap, customer service to me is so important. chili's is by far the better restaurant and just down the street from this messed up restaurant. i would've gave them no stars at all. the sad thing is the manager was right across from us when i complained and she did nothing!","remorse, neutral, disappointment","[INST] A customer left us a 1-star review: 'i was at this applebee's with my fiance and 2 daughter's. we waited patiently for a waitress or even someone to acknowledge that we were there. no one came... as we were leaving the hostess at the door was told and her only comment was oh i'm sorry. but did nothing else. so we came to chili's were we were seated immediately and our waitress toni took our order and brought our drinks. i work at a casino and also handicap, customer service to me is so important. chili's is by far the better restaurant and just down the street from this messed up restaurant. i would've gave them no stars at all. the sad thing is the manager was right across from us when i complained and she did nothing!' The customer feels remorse, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i was at this applebee's with my fiance and 2 daughter's. we waited patiently for a waitress or even someone to acknowledge that we were there. no one came... as we were leaving the hostess at the door was told and her only comment was oh i'm sorry. but did nothing else. so we came to chili's were we were seated immediately and our waitress toni took our order and brought our drinks. i work at a casino and also handicap, customer service to me is so important. chili's is by far the better restaurant and just down the street from this messed up restaurant. i would've gave them no stars at all. the sad thing is the manager was right across from us when i complained and she did nothing!' The customer feels remorse, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your establishment, consider the following steps:

1. Immediate Attention: Ensure that all customers are acknowledged upon arrival, and a waitstaff member is assigned to them promptly.

2. Staff Training: Reinforce the importance of customer service and the need for proactive communication with customers.

3. Accessibility: Ensure that your restaurant is accessible for customers with disabilities, including proper signage, seating, and staff training on accommodating these customers.

4. Manager Presence: Managers should be visible and approachable, ready to address customer concerns promptly and effectively."
1,"With Walmart being so big, they lack customer service. Pressed for assistant more than 3x at the fabric section and no one showed up. They just keep losing sales over and over. Will it ever get better??!!!! Such a disappointment.","with walmart being so big, they lack customer service. pressed for assistant more than 3x at the fabric section and no one showed up. they just keep losing sales over and over. will it ever get better??!!!! such a disappointment.","disappointment, annoyance, disapproval","[INST] A customer left us a 1-star review: 'with walmart being so big, they lack customer service. pressed for assistant more than 3x at the fabric section and no one showed up. they just keep losing sales over and over. will it ever get better??!!!! such a disappointment.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'with walmart being so big, they lack customer service. pressed for assistant more than 3x at the fabric section and no one showed up. they just keep losing sales over and over. will it ever get better??!!!! such a disappointment.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review by acknowledging the customer's frustration and apologizing for the poor service they experienced.

2. Offer a solution: Provide a solution to the problem, such as offering a refund or a discount on their next purchase, or offering to connect them with a customer service representative who can help address their concerns.

3. Address the root cause: Investigate the root cause of the issue, such as staffing shortages or poor training, and take steps to address it to prevent similar issues from happening in the future."
1,"Okay, so it had been a while and I decided to give this place 1 more chance.  After all, they are one of VERY FEW places nearby that will deliver to my home and with a nearly 6 month old infant, going out to lunch is tough!\n\nI wanted it to be worth the delivering, tip, etc so I figured I'd go large and on the phone asked for a 2 foot long chicken hero.  The lady on the phone acted like she didn't know what I was talking about and so I read it to her from the menu they have posted online on their website. Then, she tells me I can't order that because it has to be ordered well in advance since it's on their \""catering menu\"".  It does not mention any advance notice required on the menu btw.  I just went back and read it again to make sure.  \n\nAnyway, that wasn't too big of a deal.  I proceeded to modify my order. . . so next I tell her I'd like a regular chicken hero.  Before, I could move on to the next item she cuts me off and tells me I can't do delivery because that price was below the minimum for delivery.  She was no starting to tick me off.  \""WELL I WASN'T FINISHED YETTTT!!!\"" I said.  \""Oh, OKAY, \"" she replied.  Just then, I began to tell her the salad I wanted to add to my order and stopped mid-sentence.  Instead, I exclaimed, \""You know what.  I think you're very rude, and I don't want to order from you.\""  \n\nAs I hung up the phone, I heard her screaming, \""I'M RUDE?!?!?!\""  Yes HONEY, you are.  I'm finished with you.  I will not again give you my business.  I will order from a neighboring restaurant instead.","okay, so it had been a while and i decided to give this place 1 more chance. after all, they are one of very few places nearby that will deliver to my home and with a nearly 6 month old infant, going out to lunch is tough! n ni wanted it to be worth the delivering, tip, etc so i figured i'd go large and on the phone asked for a 2 foot long chicken hero. the lady on the phone acted like she didn't know what i was talking about and so i read it to her from the menu they have posted online on their website. then, she tells me i can't order that because it has to be ordered well in advance since it's on their catering menu . it does not mention any advance notice required on the menu btw. i just went back and read it again to make sure. n nanyway, that wasn't too big of a deal. i proceeded to modify my order. . . so next i tell her i'd like a regular chicken hero. before, i could move on to the next item she cuts me off and tells me i can't do delivery because that price was below the minimum for delivery. she was no starting to tick me off. well i wasn't finished yetttt!!! i said. oh, okay, she replied. just then, i began to tell her the salad i wanted to add to my order and stopped mid sentence. instead, i exclaimed, you know what. i think you're very rude, and i don't want to order from you. n nas i hung up the phone, i heard her screaming, i'm rude?!?!?! yes honey, you are. i'm finished with you. i will not again give you my business. i will order from a neighboring restaurant instead.","neutral, approval, realization","[INST] A customer left us a 1-star review: 'okay, so it had been a while and i decided to give this place 1 more chance. after all, they are one of very few places nearby that will deliver to my home and with a nearly 6 month old infant, going out to lunch is tough! n ni wanted it to be worth the delivering, tip, etc so i figured i'd go large and on the phone asked for a 2 foot long chicken hero. the lady on the phone acted like she didn't know what i was talking about and so i read it to her from the menu they have posted online on their website. then, she tells me i can't order that because it has to be ordered well in advance since it's on their catering menu . it does not mention any advance notice required on the menu btw. i just went back and read it again to make sure. n nanyway, that wasn't too big of a deal. i proceeded to modify my order. . . so next i tell her i'd like a regular chicken hero. before, i could move on to the next item she cuts me off and tells me i can't do delivery because that price was below the minimum for delivery. she was no starting to tick me off. well i wasn't finished yetttt!!! i said. oh, okay, she replied. just then, i began to tell her the salad i wanted to add to my order and stopped mid sentence. instead, i exclaimed, you know what. i think you're very rude, and i don't want to order from you. n nas i hung up the phone, i heard her screaming, i'm rude?!?!?! yes honey, you are. i'm finished with you. i will not again give you my business. i will order from a neighboring restaurant instead.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'okay, so it had been a while and i decided to give this place 1 more chance. after all, they are one of very few places nearby that will deliver to my home and with a nearly 6 month old infant, going out to lunch is tough! n ni wanted it to be worth the delivering, tip, etc so i figured i'd go large and on the phone asked for a 2 foot long chicken hero. the lady on the phone acted like she didn't know what i was talking about and so i read it to her from the menu they have posted online on their website. then, she tells me i can't order that because it has to be ordered well in advance since it's on their catering menu . it does not mention any advance notice required on the menu btw. i just went back and read it again to make sure. n nanyway, that wasn't too big of a deal. i proceeded to modify my order. . . so next i tell her i'd like a regular chicken hero. before, i could move on to the next item she cuts me off and tells me i can't do delivery because that price was below the minimum for delivery. she was no starting to tick me off. well i wasn't finished yetttt!!! i said. oh, okay, she replied. just then, i began to tell her the salad i wanted to add to my order and stopped mid sentence. instead, i exclaimed, you know what. i think you're very rude, and i don't want to order from you. n nas i hung up the phone, i heard her screaming, i'm rude?!?!?! yes honey, you are. i'm finished with you. i will not again give you my business. i will order from a neighboring restaurant instead.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Train staff on menu items and delivery options: The staff member seemed unfamiliar with the 2-foot long chicken hero, which is listed on the menu online. Ensuring all staff are well-versed in menu items and delivery options can help prevent misunderstandings.

2. Clarify advance notice requirements: If certain menu items require advance notice for delivery, make sure this information is clearly communicated to customers. This can be done by updating the menu online or informing customers during the ordering process."
1,"I wouldn't eat here again if it was free!  The food was just okay at best.  But the minute you walk in, your feet stick to the floor.  The tables and counter tops are sticky.  It is just filthy in this place.  Do not recommend this under any circumstances.","i wouldn't eat here again if it was free! the food was just okay at best. but the minute you walk in, your feet stick to the floor. the tables and counter tops are sticky. it is just filthy in this place. do not recommend this under any circumstances.","disapproval, disgust, annoyance","[INST] A customer left us a 1-star review: 'i wouldn't eat here again if it was free! the food was just okay at best. but the minute you walk in, your feet stick to the floor. the tables and counter tops are sticky. it is just filthy in this place. do not recommend this under any circumstances.' The customer feels disapproval, disgust, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i wouldn't eat here again if it was free! the food was just okay at best. but the minute you walk in, your feet stick to the floor. the tables and counter tops are sticky. it is just filthy in this place. do not recommend this under any circumstances.' The customer feels disapproval, disgust, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Cleanliness: Immediately address the cleanliness issues mentioned in the review. Thoroughly clean and sanitize the floors, tables, and countertops to ensure they are spotless.

2. Food Quality: Improve the quality of the food by ensuring fresh ingredients, proper cooking techniques, and presentation. Consider seeking feedback from other customers or hiring a food critic to assess the food.

3. Customer Service: Train staff to be more attentive and responsive to customers' needs. A warm and friendly demeanor can help create a more welcoming environment."
1,This MIchael's sucks!  We were there Friday night to get a few craft items for the baby's room.  I also needed some items to make my baby shower favors with.  \n\nIt was pretty busy when we got there.  BUT was there a team member around to answer questions?  NOPE!  2 workers were in the store...TOTAL....from what we saw.  \n\nAfter trying to figure and locate eveything on our own...with no luck.  J and I dropped all the items we had and left.  \n\nWe should have just made the drive to JoAnn's in scottsdale.,this michael's sucks! we were there friday night to get a few craft items for the baby's room. i also needed some items to make my baby shower favors with. n nit was pretty busy when we got there. but was there a team member around to answer questions? nope! 2 workers were in the store...total....from what we saw. n nafter trying to figure and locate eveything on our own...with no luck. j and i dropped all the items we had and left. n nwe should have just made the drive to joann's in scottsdale.,"neutral, disappointment, annoyance","[INST] A customer left us a 1-star review: 'this michael's sucks! we were there friday night to get a few craft items for the baby's room. i also needed some items to make my baby shower favors with. n nit was pretty busy when we got there. but was there a team member around to answer questions? nope! 2 workers were in the store...total....from what we saw. n nafter trying to figure and locate eveything on our own...with no luck. j and i dropped all the items we had and left. n nwe should have just made the drive to joann's in scottsdale.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this michael's sucks! we were there friday night to get a few craft items for the baby's room. i also needed some items to make my baby shower favors with. n nit was pretty busy when we got there. but was there a team member around to answer questions? nope! 2 workers were in the store...total....from what we saw. n nafter trying to figure and locate eveything on our own...with no luck. j and i dropped all the items we had and left. n nwe should have just made the drive to joann's in scottsdale.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review by acknowledging the customer's frustration and apologizing for the poor experience they had.

2. Offer assistance: Offer to help the customer find the items they were looking for and provide them with contact information for a team member who can assist them in person or over the phone.

3. Address the staffing issue: Ensure that there are enough team members on the floor during busy times to answer questions and assist customers."
1,"It looks like everyone has had a similar experience.  I've been at the same address for 6 years and never had a package stolen or lost until Haute Look decided to use OnTrac.  One and only time I will allow that to happen.  When I called customer service they acted like it wasn't a big deal that my package was lost/stolen, they told me to call Haute Look to send a replacement.  Well Haute Look can't do that because the inventory is always different each day.  Once it is sold out it's gone.  I don't want my money back..I want my Orla Kiely Dress at 60% off!!!  I'm going to file a complaint with the BBB.","it looks like everyone has had a similar experience. i've been at the same address for 6 years and never had a package stolen or lost until haute look decided to use ontrac. one and only time i will allow that to happen. when i called customer service they acted like it wasn't a big deal that my package was lost stolen, they told me to call haute look to send a replacement. well haute look can't do that because the inventory is always different each day. once it is sold out it's gone. i don't want my money back..i want my orla kiely dress at 60 off!!! i'm going to file a complaint with the bbb.","neutral, disapproval, disappointment","[INST] A customer left us a 1-star review: 'it looks like everyone has had a similar experience. i've been at the same address for 6 years and never had a package stolen or lost until haute look decided to use ontrac. one and only time i will allow that to happen. when i called customer service they acted like it wasn't a big deal that my package was lost stolen, they told me to call haute look to send a replacement. well haute look can't do that because the inventory is always different each day. once it is sold out it's gone. i don't want my money back..i want my orla kiely dress at 60 off!!! i'm going to file a complaint with the bbb.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'it looks like everyone has had a similar experience. i've been at the same address for 6 years and never had a package stolen or lost until haute look decided to use ontrac. one and only time i will allow that to happen. when i called customer service they acted like it wasn't a big deal that my package was lost stolen, they told me to call haute look to send a replacement. well haute look can't do that because the inventory is always different each day. once it is sold out it's gone. i don't want my money back..i want my orla kiely dress at 60 off!!! i'm going to file a complaint with the bbb.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Apologize for the inconvenience caused and express empathy for the loss of the Orla Kiely dress.

2. Investigate the issue: Look into the specifics of the delivery process with Ontrac and see if there are any inconsistencies or areas for improvement.

3. Offer a solution: Offer a replacement item or a refund, even if the inventory is different each day. This could be a similar item at a discount or a full refund, depending on the customer's preference."
1,"Staff was proud to not acknowledge us. We sat at a table in the bar( a dirty one at that) and waited for close to 10 min before walking out.  When we were leaving we asked the bartender \"" Are you proud we are leaving?\""  She smiled and said \""yes\"".  I guess if you are not a regular, you are not welcome. If I could have given it zero  stars if that were an option.","staff was proud to not acknowledge us. we sat at a table in the bar a dirty one at that and waited for close to 10 min before walking out. when we were leaving we asked the bartender are you proud we are leaving? she smiled and said yes . i guess if you are not a regular, you are not welcome. if i could have given it zero stars if that were an option.","neutral, approval, disapproval","[INST] A customer left us a 1-star review: 'staff was proud to not acknowledge us. we sat at a table in the bar a dirty one at that and waited for close to 10 min before walking out. when we were leaving we asked the bartender are you proud we are leaving? she smiled and said yes . i guess if you are not a regular, you are not welcome. if i could have given it zero stars if that were an option.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'staff was proud to not acknowledge us. we sat at a table in the bar a dirty one at that and waited for close to 10 min before walking out. when we were leaving we asked the bartender are you proud we are leaving? she smiled and said yes . i guess if you are not a regular, you are not welcome. if i could have given it zero stars if that were an option.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps can be taken:

1. Acknowledge customers promptly: Ensure staff members greet customers promptly upon arrival and maintain regular communication throughout their visit.

2. Cleanliness: Regularly clean and maintain all tables, especially in the bar area, to create a welcoming and hygienic environment for customers.

3. Timely service: Reduce wait times by ensuring efficient service, especially during peak hours.

4. Friendly and respectful staff: Train staff to be courteous, attentive, and respectful to all customers, regardless of whether they are regulars or first-time visitors."
1,"Incompetent. Went for an oil change, a few days later realized they hadn't bolted the splash guard back on. Went back to them to have it fixed, I pull up and explain what was going on and that it needs to be remedied. The guy at the pumps where you pull up to starts trying to talk me into a car wash! Seriously? Your establishment just messed up a simple oil change, I don't want you guys anywhere near my car anymore. Anyways, they pull it into the garage. \""Bolt\"" it back up and hand me the keys. I don't really trust them at this point so I decide to check it out for myself, and good thing I did. THEY MISSED ANOTHER ONE! At this point I had had enough. Save yourself the hassle.","incompetent. went for an oil change, a few days later realized they hadn't bolted the splash guard back on. went back to them to have it fixed, i pull up and explain what was going on and that it needs to be remedied. the guy at the pumps where you pull up to starts trying to talk me into a car wash! seriously? your establishment just messed up a simple oil change, i don't want you guys anywhere near my car anymore. anyways, they pull it into the garage. bolt it back up and hand me the keys. i don't really trust them at this point so i decide to check it out for myself, and good thing i did. they missed another one! at this point i had had enough. save yourself the hassle.","annoyance, neutral, realization","[INST] A customer left us a 1-star review: 'incompetent. went for an oil change, a few days later realized they hadn't bolted the splash guard back on. went back to them to have it fixed, i pull up and explain what was going on and that it needs to be remedied. the guy at the pumps where you pull up to starts trying to talk me into a car wash! seriously? your establishment just messed up a simple oil change, i don't want you guys anywhere near my car anymore. anyways, they pull it into the garage. bolt it back up and hand me the keys. i don't really trust them at this point so i decide to check it out for myself, and good thing i did. they missed another one! at this point i had had enough. save yourself the hassle.' The customer feels annoyance, neutral, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'incompetent. went for an oil change, a few days later realized they hadn't bolted the splash guard back on. went back to them to have it fixed, i pull up and explain what was going on and that it needs to be remedied. the guy at the pumps where you pull up to starts trying to talk me into a car wash! seriously? your establishment just messed up a simple oil change, i don't want you guys anywhere near my car anymore. anyways, they pull it into the garage. bolt it back up and hand me the keys. i don't really trust them at this point so i decide to check it out for myself, and good thing i did. they missed another one! at this point i had had enough. save yourself the hassle.' The customer feels annoyance, neutral, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, it would be beneficial to focus on the following areas:

1. Quality Assurance: Ensure that all services, particularly routine ones like oil changes, are performed correctly the first time. This includes checking and rechecking work to prevent oversights.

2. Communication: Improve communication with customers throughout the service process. Inform them of any issues or additional services that may arise, and keep them updated on the progress of their vehicle.

3. Empathy and Responsiveness: Train staff to be more empathetic and responsive to customer concerns. Acknowledge mistakes and take immediate action to rectify them."
1,"This is the worst experience I have ever had with an airline. I had 3 flights delays for 2 hours or more!!! I miss some very important business, which cause me to miss hundreds of dollars and personal event dealing with my family. I'm going write more complaints on yelp and anywhere so other future clients don't make a mistake to purchase a flights with US Airways!!!!\n\nIt's 8pm 12/6/14 and now my flight has  been cancelled\nI been at the airport since 4pm","this is the worst experience i have ever had with an airline. i had 3 flights delays for 2 hours or more!!! i miss some very important business, which cause me to miss hundreds of dollars and personal event dealing with my family. i'm going write more complaints on yelp and anywhere so other future clients don't make a mistake to purchase a flights with us airways!!!! n nit's 8pm 12 6 14 and now my flight has been cancelled ni been at the airport since 4pm","disappointment, annoyance, sadness","[INST] A customer left us a 1-star review: 'this is the worst experience i have ever had with an airline. i had 3 flights delays for 2 hours or more!!! i miss some very important business, which cause me to miss hundreds of dollars and personal event dealing with my family. i'm going write more complaints on yelp and anywhere so other future clients don't make a mistake to purchase a flights with us airways!!!! n nit's 8pm 12 6 14 and now my flight has been cancelled ni been at the airport since 4pm' The customer feels disappointment, annoyance, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this is the worst experience i have ever had with an airline. i had 3 flights delays for 2 hours or more!!! i miss some very important business, which cause me to miss hundreds of dollars and personal event dealing with my family. i'm going write more complaints on yelp and anywhere so other future clients don't make a mistake to purchase a flights with us airways!!!! n nit's 8pm 12 6 14 and now my flight has been cancelled ni been at the airport since 4pm' The customer feels disappointment, annoyance, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience with our airline, we can take the following steps:

1. Apologize sincerely for the inconvenience caused by the flight delays and cancellation.
2. Offer compensation for the missed business opportunities and personal events, such as a refund or voucher for future flights.
3. Provide clear and timely communication about any changes to the customer's itinerary, including updates on delays and cancellations.
4. Offer assistance with rebooking the customer's flights to ensure they arrive at their destination on time."
1,"OMGoodness, how disappointing.  I'm an Elvis fan and was very excited to see this show.  I had the $172.50 seats (which were comped, would have been angry if I paid full price), which were entirely too close.  \n\nMost of the show is dancing, which wasn't exciting, it was just, ok.  A lot of the performers looked pissed through out the show, so I was trying to figure out if that was their character or if they were just unhappy.  I concluded they didn't want to be there.  The theater was pretty empty.  \n\nThe soundtrack for the show had pauses and choppy breaks and inserts, wasn't impressed.  Although the opening song was my favorite, got me jazzed up to be let down.\n\nThere was no real Elvis character, just his manager who narrated some of the show.\n\nThere were a few parts that were cool, like the trampoline super heros, the stripper part, the show girl part, the opening number, the red scarf's that are dropped from the ceiling & the outside of the theater (wall lights & lighting door handles).   The singers were great, especially the black skinny woman, she had a cool rendition.  \n\nI won't go back and I won't recommend this show.","omgoodness, how disappointing. i'm an elvis fan and was very excited to see this show. i had the 172.50 seats which were comped, would have been angry if i paid full price , which were entirely too close. n nmost of the show is dancing, which wasn't exciting, it was just, ok. a lot of the performers looked pissed through out the show, so i was trying to figure out if that was their character or if they were just unhappy. i concluded they didn't want to be there. the theater was pretty empty. n nthe soundtrack for the show had pauses and choppy breaks and inserts, wasn't impressed. although the opening song was my favorite, got me jazzed up to be let down. n nthere was no real elvis character, just his manager who narrated some of the show. n nthere were a few parts that were cool, like the trampoline super heros, the stripper part, the show girl part, the opening number, the red scarf's that are dropped from the ceiling the outside of the theater wall lights lighting door handles . the singers were great, especially the black skinny woman, she had a cool rendition. n ni won't go back and i won't recommend this show.","disappointment, annoyance, disapproval","[INST] A customer left us a 1-star review: 'omgoodness, how disappointing. i'm an elvis fan and was very excited to see this show. i had the 172.50 seats which were comped, would have been angry if i paid full price , which were entirely too close. n nmost of the show is dancing, which wasn't exciting, it was just, ok. a lot of the performers looked pissed through out the show, so i was trying to figure out if that was their character or if they were just unhappy. i concluded they didn't want to be there. the theater was pretty empty. n nthe soundtrack for the show had pauses and choppy breaks and inserts, wasn't impressed. although the opening song was my favorite, got me jazzed up to be let down. n nthere was no real elvis character, just his manager who narrated some of the show. n nthere were a few parts that were cool, like the trampoline super heros, the stripper part, the show girl part, the opening number, the red scarf's that are dropped from the ceiling the outside of the theater wall lights lighting door handles . the singers were great, especially the black skinny woman, she had a cool rendition. n ni won't go back and i won't recommend this show.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'omgoodness, how disappointing. i'm an elvis fan and was very excited to see this show. i had the 172.50 seats which were comped, would have been angry if i paid full price , which were entirely too close. n nmost of the show is dancing, which wasn't exciting, it was just, ok. a lot of the performers looked pissed through out the show, so i was trying to figure out if that was their character or if they were just unhappy. i concluded they didn't want to be there. the theater was pretty empty. n nthe soundtrack for the show had pauses and choppy breaks and inserts, wasn't impressed. although the opening song was my favorite, got me jazzed up to be let down. n nthere was no real elvis character, just his manager who narrated some of the show. n nthere were a few parts that were cool, like the trampoline super heros, the stripper part, the show girl part, the opening number, the red scarf's that are dropped from the ceiling the outside of the theater wall lights lighting door handles . the singers were great, especially the black skinny woman, she had a cool rendition. n ni won't go back and i won't recommend this show.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Enhance the Elvis impersonator's performance to make it more engaging and authentic, focusing on a stronger connection with the audience.

2. Improve the show's pacing and variety, reducing the amount of dancing and incorporating more musical numbers or storytelling elements.

3. Address the performers' apparent dissatisfaction, ensuring they are well-rehearsed, motivated, and enthusiastic during performances.

4. Improve the sound quality of the show, eliminating pauses and choppy breaks in the soundtrack."
1,"We were looking forward to a yummy lunch, and we were more than disappointed. The food was nearly inedible and the waiter never inquired as to our satisfaction. The sandwich was ten dollars and there was almost no lamb to be found in the wrap. When the bill came, there was an extra charge for the fries that the waiter told us came with it!  The owner came over and kept telling us that the menu showed the side was not included. After he said he would take off the extra charge, i told him that the food was not good, his tone became menacing. Then he put the charge back on the bill. We didn't argue further because we felt threatened. DON't go here. This was about the worst dining experience we have ever had!","we were looking forward to a yummy lunch, and we were more than disappointed. the food was nearly inedible and the waiter never inquired as to our satisfaction. the sandwich was ten dollars and there was almost no lamb to be found in the wrap. when the bill came, there was an extra charge for the fries that the waiter told us came with it! the owner came over and kept telling us that the menu showed the side was not included. after he said he would take off the extra charge, i told him that the food was not good, his tone became menacing. then he put the charge back on the bill. we didn't argue further because we felt threatened. don't go here. this was about the worst dining experience we have ever had!","disappointment, neutral, annoyance","[INST] A customer left us a 1-star review: 'we were looking forward to a yummy lunch, and we were more than disappointed. the food was nearly inedible and the waiter never inquired as to our satisfaction. the sandwich was ten dollars and there was almost no lamb to be found in the wrap. when the bill came, there was an extra charge for the fries that the waiter told us came with it! the owner came over and kept telling us that the menu showed the side was not included. after he said he would take off the extra charge, i told him that the food was not good, his tone became menacing. then he put the charge back on the bill. we didn't argue further because we felt threatened. don't go here. this was about the worst dining experience we have ever had!' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'we were looking forward to a yummy lunch, and we were more than disappointed. the food was nearly inedible and the waiter never inquired as to our satisfaction. the sandwich was ten dollars and there was almost no lamb to be found in the wrap. when the bill came, there was an extra charge for the fries that the waiter told us came with it! the owner came over and kept telling us that the menu showed the side was not included. after he said he would take off the extra charge, i told him that the food was not good, his tone became menacing. then he put the charge back on the bill. we didn't argue further because we felt threatened. don't go here. this was about the worst dining experience we have ever had!' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the poor quality of the food and the lack of communication from the waitstaff regarding the menu and included items.
2. Offer a complimentary meal or discount on a future visit to make up for the disappointing experience.
3. Train staff to be more attentive to customer satisfaction, including regularly checking in with customers to ensure they are happy with their meals and the service they are receiving.
4. Review the menu and pricing to ensure that all items are clearly labeled and that any additional charges are clearly communicated to customers."
1,"The food was horrible. I ordered the Red, White and Blue Slam with a side of bacon. The blueberry pancakes tasted like they were reheated in the microwave and dry, the bacon was burnt, refried and full of grease and my plastic cup of water had brown stuff stuck at the bottom. This is my first and last time here.","the food was horrible. i ordered the red, white and blue slam with a side of bacon. the blueberry pancakes tasted like they were reheated in the microwave and dry, the bacon was burnt, refried and full of grease and my plastic cup of water had brown stuff stuck at the bottom. this is my first and last time here.","disgust, fear, annoyance","[INST] A customer left us a 1-star review: 'the food was horrible. i ordered the red, white and blue slam with a side of bacon. the blueberry pancakes tasted like they were reheated in the microwave and dry, the bacon was burnt, refried and full of grease and my plastic cup of water had brown stuff stuck at the bottom. this is my first and last time here.' The customer feels disgust, fear, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the food was horrible. i ordered the red, white and blue slam with a side of bacon. the blueberry pancakes tasted like they were reheated in the microwave and dry, the bacon was burnt, refried and full of grease and my plastic cup of water had brown stuff stuck at the bottom. this is my first and last time here.' The customer feels disgust, fear, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Quality Control: Ensure the food is freshly prepared, especially for items like pancakes that can easily become dry when reheated.

2. Cooking Techniques: Improve the cooking process for bacon to prevent it from being burnt, refried, and excessively greasy.

3. Cleanliness: Thoroughly clean all servingware, including plastic cups, to prevent any foreign substances from ending up in customers' drinks.

4. Apology and Compensation: Acknowledge the customer's negative experience, apologize sincerely, and offer a complimentary meal or discount on their next visit to make amends."
1,"We booked reservations on Le Bateau Mouche with the expectation that we would \""tour\"" Montreal have a lovely dinner, etc.  Well, I learned nothing of Montreal as it wasn't really a tour.\n\nThe dinner was horrible from beginning to end.  Fried cheese was served cold and soggy, the salad had soggy croutons and a piece of bread with melted gouda that was cold, and the main course...well...awful!  The temperature on the boat was extremely hot and uncomfortable.\n\nI had been looking forward to the cruise for over a month and was completely disappointed with how lacking the entire event was.  I couldn't wait to get off the boat...and when I did, we ran to the nearest restaurant because we were starving!\n\nDon't waste your money on this!","we booked reservations on le bateau mouche with the expectation that we would tour montreal have a lovely dinner, etc. well, i learned nothing of montreal as it wasn't really a tour. n nthe dinner was horrible from beginning to end. fried cheese was served cold and soggy, the salad had soggy croutons and a piece of bread with melted gouda that was cold, and the main course...well...awful! the temperature on the boat was extremely hot and uncomfortable. n ni had been looking forward to the cruise for over a month and was completely disappointed with how lacking the entire event was. i couldn't wait to get off the boat...and when i did, we ran to the nearest restaurant because we were starving! n ndon't waste your money on this!","disappointment, annoyance, disgust","[INST] A customer left us a 1-star review: 'we booked reservations on le bateau mouche with the expectation that we would tour montreal have a lovely dinner, etc. well, i learned nothing of montreal as it wasn't really a tour. n nthe dinner was horrible from beginning to end. fried cheese was served cold and soggy, the salad had soggy croutons and a piece of bread with melted gouda that was cold, and the main course...well...awful! the temperature on the boat was extremely hot and uncomfortable. n ni had been looking forward to the cruise for over a month and was completely disappointed with how lacking the entire event was. i couldn't wait to get off the boat...and when i did, we ran to the nearest restaurant because we were starving! n ndon't waste your money on this!' The customer feels disappointment, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'we booked reservations on le bateau mouche with the expectation that we would tour montreal have a lovely dinner, etc. well, i learned nothing of montreal as it wasn't really a tour. n nthe dinner was horrible from beginning to end. fried cheese was served cold and soggy, the salad had soggy croutons and a piece of bread with melted gouda that was cold, and the main course...well...awful! the temperature on the boat was extremely hot and uncomfortable. n ni had been looking forward to the cruise for over a month and was completely disappointed with how lacking the entire event was. i couldn't wait to get off the boat...and when i did, we ran to the nearest restaurant because we were starving! n ndon't waste your money on this!' The customer feels disappointment, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience?  1. Improve the guided tour aspect: Ensure that the tour portion of the Le Bateau Mouche experience provides an informative and engaging overview of Montreal, catering to the customer's expectations.

2. Enhance the quality of food: Address the issues with the cold, soggy, and unappetizing food by improving the preparation, presentation, and temperature of dishes served during dinner.

3. Maintain a comfortable temperature on the boat: Address the issue of an uncomfortably hot temperature on the boat by implementing better temperature control systems or adjusting the temperature during the evening to ensure a pleasant experience for all passengers."
1,"I think yelp really let me down this time. In my opinion, I think the bar is just trying to be a restaurant. The service was somewhat slow. Arizona has way better Mexican food places than this joint. The chips were stale, and the guacamole was bland with a chunky twist.","i think yelp really let me down this time. in my opinion, i think the bar is just trying to be a restaurant. the service was somewhat slow. arizona has way better mexican food places than this joint. the chips were stale, and the guacamole was bland with a chunky twist.","neutral, disappointment, disapproval","[INST] A customer left us a 1-star review: 'i think yelp really let me down this time. in my opinion, i think the bar is just trying to be a restaurant. the service was somewhat slow. arizona has way better mexican food places than this joint. the chips were stale, and the guacamole was bland with a chunky twist.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i think yelp really let me down this time. in my opinion, i think the bar is just trying to be a restaurant. the service was somewhat slow. arizona has way better mexican food places than this joint. the chips were stale, and the guacamole was bland with a chunky twist.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Clarify the establishment's identity: Ensure that our bar is clearly communicated as a bar, not a restaurant, to avoid customer expectations that may not be met.

2. Improve service speed: Train staff to prioritize customer service and ensure that orders are delivered promptly.

3. Enhance food quality: Investigate the issue with stale chips and bland, chunky guacamole. Consider partnering with a reliable supplier or improving in-house preparation methods."
1,"This McDs is the only fast food restaurant (besides Filibertos) open late in this part San Tan Valley, and you think that they would want to have as much business as possible... Then why do they only accept cash most of the time if you go there between 1-4 am? I don't carry cash and especially not that early. I then have to drive all the way in to Queen Creek to get Jack in the Box. That's insane to only take cash (it's not just a one night thing either.) I'm sick of this McDs. Of all the bad service I've had, this one is the worst.","this mcds is the only fast food restaurant besides filibertos open late in this part san tan valley, and you think that they would want to have as much business as possible... then why do they only accept cash most of the time if you go there between 1 4 am? i don't carry cash and especially not that early. i then have to drive all the way in to queen creek to get jack in the box. that's insane to only take cash it's not just a one night thing either. i'm sick of this mcds. of all the bad service i've had, this one is the worst.","annoyance, neutral, disappointment","[INST] A customer left us a 1-star review: 'this mcds is the only fast food restaurant besides filibertos open late in this part san tan valley, and you think that they would want to have as much business as possible... then why do they only accept cash most of the time if you go there between 1 4 am? i don't carry cash and especially not that early. i then have to drive all the way in to queen creek to get jack in the box. that's insane to only take cash it's not just a one night thing either. i'm sick of this mcds. of all the bad service i've had, this one is the worst.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this mcds is the only fast food restaurant besides filibertos open late in this part san tan valley, and you think that they would want to have as much business as possible... then why do they only accept cash most of the time if you go there between 1 4 am? i don't carry cash and especially not that early. i then have to drive all the way in to queen creek to get jack in the box. that's insane to only take cash it's not just a one night thing either. i'm sick of this mcds. of all the bad service i've had, this one is the worst.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider implementing the following changes:

1. Accepting multiple forms of payment: To cater to customers who do not carry cash, we could expand our payment options to include credit/debit cards, mobile wallets, or digital payment methods.

2. Clear communication: Update our store hours and payment policies on our website, social media, and in-store signage to ensure customers are aware of our payment methods and any limitations during specific hours.

3. Offer alternatives: If possible, provide an option for customers to pre-order and pay online for pick-up, or offer delivery services to accommodate those who do not carry cash."
1,"Not a very good place at all.  Be very careful of this place as they tack on all kinds of move-out charges.  They make you show a receipt that the apartment has been \""professionally cleaned\"" when move out.  I had my neighbor clean the place as she did an exceptional job.  Because she is not a registered cleaning company, they charged me $130 for not having a registered company clean the apartment.  Also, make sure that you pay rent before the first of the month if it falls on a holiday.  They charged me $75 for not paying them on time because they were closed on the first of the month.  Because they decided to close on the first, they charged other tenants and I $75 for supposedly paying late.  Be very careful if you decide to live at this apartment complex.","not a very good place at all. be very careful of this place as they tack on all kinds of move out charges. they make you show a receipt that the apartment has been professionally cleaned when move out. i had my neighbor clean the place as she did an exceptional job. because she is not a registered cleaning company, they charged me 130 for not having a registered company clean the apartment. also, make sure that you pay rent before the first of the month if it falls on a holiday. they charged me 75 for not paying them on time because they were closed on the first of the month. because they decided to close on the first, they charged other tenants and i 75 for supposedly paying late. be very careful if you decide to live at this apartment complex.","caring, neutral, disapproval","[INST] A customer left us a 1-star review: 'not a very good place at all. be very careful of this place as they tack on all kinds of move out charges. they make you show a receipt that the apartment has been professionally cleaned when move out. i had my neighbor clean the place as she did an exceptional job. because she is not a registered cleaning company, they charged me 130 for not having a registered company clean the apartment. also, make sure that you pay rent before the first of the month if it falls on a holiday. they charged me 75 for not paying them on time because they were closed on the first of the month. because they decided to close on the first, they charged other tenants and i 75 for supposedly paying late. be very careful if you decide to live at this apartment complex.' The customer feels caring, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'not a very good place at all. be very careful of this place as they tack on all kinds of move out charges. they make you show a receipt that the apartment has been professionally cleaned when move out. i had my neighbor clean the place as she did an exceptional job. because she is not a registered cleaning company, they charged me 130 for not having a registered company clean the apartment. also, make sure that you pay rent before the first of the month if it falls on a holiday. they charged me 75 for not paying them on time because they were closed on the first of the month. because they decided to close on the first, they charged other tenants and i 75 for supposedly paying late. be very careful if you decide to live at this apartment complex.' The customer feels caring, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address move-out charges: Review our move-out charge policy to ensure it is fair and transparent. Consider accepting receipts from registered and non-registered cleaning companies to avoid disputes.

2. Flexible payment options: Offer more flexible payment options, such as accepting rent payments before or after the first of the month, to accommodate tenants who may have holidays or other circumstances that prevent them from paying on time.

3. Clear communication: Improve communication with tenants about holidays, closures, and any changes to payment deadlines."
1,"I ordered a pizza on the web. Was automatically given this location for delivery. In fact, I've ordered delivery from them many times in the past 4 years. 2 hours later and the pizza hasn't shown up. I call the store (even got the number from my confirmation email) and they try to tell me that 1) they \""never got the order\"" and 2) they don't deliver to my house. Absolute B.S. The young lady I spoke with was rude and dismissive. She tried to tell me that the Lake Wylie store delivers to my house. That store is 13 miles away and IN ANOTHER STATE. I can only assume that 1) Pizza Hut hires incompetent web developers or 2) the local staff were too lazy to do their job and canceled my order. Either way, I will never be eating from here again.","i ordered a pizza on the web. was automatically given this location for delivery. in fact, i've ordered delivery from them many times in the past 4 years. 2 hours later and the pizza hasn't shown up. i call the store even got the number from my confirmation email and they try to tell me that 1 they never got the order and 2 they don't deliver to my house. absolute b.s. the young lady i spoke with was rude and dismissive. she tried to tell me that the lake wylie store delivers to my house. that store is 13 miles away and in another state. i can only assume that 1 pizza hut hires incompetent web developers or 2 the local staff were too lazy to do their job and canceled my order. either way, i will never be eating from here again.","annoyance, neutral, disappointment","[INST] A customer left us a 1-star review: 'i ordered a pizza on the web. was automatically given this location for delivery. in fact, i've ordered delivery from them many times in the past 4 years. 2 hours later and the pizza hasn't shown up. i call the store even got the number from my confirmation email and they try to tell me that 1 they never got the order and 2 they don't deliver to my house. absolute b.s. the young lady i spoke with was rude and dismissive. she tried to tell me that the lake wylie store delivers to my house. that store is 13 miles away and in another state. i can only assume that 1 pizza hut hires incompetent web developers or 2 the local staff were too lazy to do their job and canceled my order. either way, i will never be eating from here again.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i ordered a pizza on the web. was automatically given this location for delivery. in fact, i've ordered delivery from them many times in the past 4 years. 2 hours later and the pizza hasn't shown up. i call the store even got the number from my confirmation email and they try to tell me that 1 they never got the order and 2 they don't deliver to my house. absolute b.s. the young lady i spoke with was rude and dismissive. she tried to tell me that the lake wylie store delivers to my house. that store is 13 miles away and in another state. i can only assume that 1 pizza hut hires incompetent web developers or 2 the local staff were too lazy to do their job and canceled my order. either way, i will never be eating from here again.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the issue of incorrect location assignment for delivery. This could involve improving our delivery zone mapping or double-checking customer locations before assigning orders.

2. Improve communication with customers regarding order status. Implementing real-time order tracking or regular updates on order progress can help alleviate concerns about delayed deliveries.

3. Enhance customer service skills for our staff. Providing training on effective communication, empathy, and problem-solving can help ensure a positive interaction with customers, even in difficult situations."
1,"I came here with my husband looking to spend some serious cash. However, there were two things that stopped me from doing so:\n\n1. The customer service was non existant. Not once was I asked if I needed assistance and we were the ONLY customers in the store. The guy just sat there and played the video game. \n2. Every flavor I tried tasted burnt or old. When I looked in each of the samples, the e liquid was so old or burnt that it had hardened and turned brown. It was awful. \n\nI'll never return.","i came here with my husband looking to spend some serious cash. however, there were two things that stopped me from doing so n n1. the customer service was non existant. not once was i asked if i needed assistance and we were the only customers in the store. the guy just sat there and played the video game. n2. every flavor i tried tasted burnt or old. when i looked in each of the samples, the e liquid was so old or burnt that it had hardened and turned brown. it was awful. n ni'll never return.","disgust, annoyance, disapproval","[INST] A customer left us a 1-star review: 'i came here with my husband looking to spend some serious cash. however, there were two things that stopped me from doing so n n1. the customer service was non existant. not once was i asked if i needed assistance and we were the only customers in the store. the guy just sat there and played the video game. n2. every flavor i tried tasted burnt or old. when i looked in each of the samples, the e liquid was so old or burnt that it had hardened and turned brown. it was awful. n ni'll never return.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i came here with my husband looking to spend some serious cash. however, there were two things that stopped me from doing so n n1. the customer service was non existant. not once was i asked if i needed assistance and we were the only customers in the store. the guy just sat there and played the video game. n2. every flavor i tried tasted burnt or old. when i looked in each of the samples, the e liquid was so old or burnt that it had hardened and turned brown. it was awful. n ni'll never return.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance Customer Service: Train our staff to be more proactive and attentive. They should regularly check on customers, offer assistance, and ensure a welcoming environment.

2. Quality Control: Regularly check and replace e-liquid samples to ensure they are fresh and of good quality. Implement a system to monitor the age of the samples and discard those that are old or burnt.

3. Staff Training: Train staff on the importance of customer service and the impact it has on customer satisfaction and repeat business."
1,"Ye Old Orchard Pub in Pointe-Claire.....probably the worst fish and chips I have ever encountered outside of those waxed boxes of frozen nasties. It was soggy, virtually tasteless and the small taste that was detectable, was stale. My companion had a burger or what may have started out as a burger in some other time and place. It was floppy, thin and he is sure it was from frozen. \n\nThe fries were greasy and not in a good old-fashioned fries way. \n\nThe waiter took our order quickly but we had quite wait for the food and believe me, it was NOT worth wait. The place was not crowded so that was not excuse. \n\nI could not finish my meal - it was that nasty.  As a matter of fact, the mean came back to haunt me throughout the rest of the evening.  \n\nWhile the waiter was a nice enough young man, replete in a kilt - the table and the menus were sticky.  We should have clued in and left when we stuck to the table. \n\nThis was our first and last time going to the Ye Old Orchard. We are not food snobs by any means.   This ranked as one of the worst meals we've ever been served.","ye old orchard pub in pointe claire.....probably the worst fish and chips i have ever encountered outside of those waxed boxes of frozen nasties. it was soggy, virtually tasteless and the small taste that was detectable, was stale. my companion had a burger or what may have started out as a burger in some other time and place. it was floppy, thin and he is sure it was from frozen. n nthe fries were greasy and not in a good old fashioned fries way. n nthe waiter took our order quickly but we had quite wait for the food and believe me, it was not worth wait. the place was not crowded so that was not excuse. n ni could not finish my meal it was that nasty. as a matter of fact, the mean came back to haunt me throughout the rest of the evening. n nwhile the waiter was a nice enough young man, replete in a kilt the table and the menus were sticky. we should have clued in and left when we stuck to the table. n nthis was our first and last time going to the ye old orchard. we are not food snobs by any means. this ranked as one of the worst meals we've ever been served.","neutral, disgust, annoyance","[INST] A customer left us a 1-star review: 'ye old orchard pub in pointe claire.....probably the worst fish and chips i have ever encountered outside of those waxed boxes of frozen nasties. it was soggy, virtually tasteless and the small taste that was detectable, was stale. my companion had a burger or what may have started out as a burger in some other time and place. it was floppy, thin and he is sure it was from frozen. n nthe fries were greasy and not in a good old fashioned fries way. n nthe waiter took our order quickly but we had quite wait for the food and believe me, it was not worth wait. the place was not crowded so that was not excuse. n ni could not finish my meal it was that nasty. as a matter of fact, the mean came back to haunt me throughout the rest of the evening. n nwhile the waiter was a nice enough young man, replete in a kilt the table and the menus were sticky. we should have clued in and left when we stuck to the table. n nthis was our first and last time going to the ye old orchard. we are not food snobs by any means. this ranked as one of the worst meals we've ever been served.' The customer feels neutral, disgust, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'ye old orchard pub in pointe claire.....probably the worst fish and chips i have ever encountered outside of those waxed boxes of frozen nasties. it was soggy, virtually tasteless and the small taste that was detectable, was stale. my companion had a burger or what may have started out as a burger in some other time and place. it was floppy, thin and he is sure it was from frozen. n nthe fries were greasy and not in a good old fashioned fries way. n nthe waiter took our order quickly but we had quite wait for the food and believe me, it was not worth wait. the place was not crowded so that was not excuse. n ni could not finish my meal it was that nasty. as a matter of fact, the mean came back to haunt me throughout the rest of the evening. n nwhile the waiter was a nice enough young man, replete in a kilt the table and the menus were sticky. we should have clued in and left when we stuck to the table. n nthis was our first and last time going to the ye old orchard. we are not food snobs by any means. this ranked as one of the worst meals we've ever been served.' The customer feels neutral, disgust, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your establishment, Ye Old Orchard Pub in Pointe Claire, the following steps can be taken:

1. Improve the quality of the fish and chips: Ensure fresh, high-quality ingredients are used, and the cooking process is optimized to prevent sogginess and maintain flavor.

2. Address the issue of frozen food: Ensure that all menu items are freshly prepared, and frozen items are used sparingly, if at all.

3. Enhance the taste of the fries: Use fresh oil for frying, and consider seasoning options to improve the flavor."
1,I used to love the veggie sandwiches here until I found out what I was supporting by eating here. Jimmy John is one of those people that use their money for evil. He pays a lot of the money that comes from this chain to go to Africa and shoot exotic animals. Beautiful elephants and cheetahs. Google it if you need to see for yourselves. Sandwiches are not that damn good. I'm disgusted. Boycott JJ.,i used to love the veggie sandwiches here until i found out what i was supporting by eating here. jimmy john is one of those people that use their money for evil. he pays a lot of the money that comes from this chain to go to africa and shoot exotic animals. beautiful elephants and cheetahs. google it if you need to see for yourselves. sandwiches are not that damn good. i'm disgusted. boycott jj.,"disgust, disapproval, annoyance","[INST] A customer left us a 1-star review: 'i used to love the veggie sandwiches here until i found out what i was supporting by eating here. jimmy john is one of those people that use their money for evil. he pays a lot of the money that comes from this chain to go to africa and shoot exotic animals. beautiful elephants and cheetahs. google it if you need to see for yourselves. sandwiches are not that damn good. i'm disgusted. boycott jj.' The customer feels disgust, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i used to love the veggie sandwiches here until i found out what i was supporting by eating here. jimmy john is one of those people that use their money for evil. he pays a lot of the money that comes from this chain to go to africa and shoot exotic animals. beautiful elephants and cheetahs. google it if you need to see for yourselves. sandwiches are not that damn good. i'm disgusted. boycott jj.' The customer feels disgust, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, it would be beneficial to address their concerns about Jimmy John's business practices regarding the alleged funding of animal poaching in Africa. Here are some steps we can take:

1. Acknowledge their concerns: Respond to the review by acknowledging their feelings and expressing empathy. Acknowledge that they have strong feelings about this issue and that their concerns are important to us.

2. Investigate the claims: Research the allegations made in the review to determine their validity. If the claims are unfounded, provide evidence to support this. If the claims are true, take immediate action to address the issue."
1,"My goodness Yelpers. You have disappointed me!! You've given this place 2 stars! Obviously, you've thought way too FONDLY of this hell hole. LOL!\n\nI just wrote a review for Delmonico, which is a fine establishment. And now, I will write about the most horrendous establishment that is Planet Hollywood Las Vegas. \n\nFirst of all, it's located in the Forum Shops at Caear's Palace, home of my favorite stores - Louis, Gucci & Tiffany. But now I find that it's home of the WORST and overpriced \""restaurant\"" I've ever eaten at!\n\nPerhaps I, like other Yelpers, can be gracious and give this place 2 stars, only because the service wasn't horrible. The food, atmosphere and presentation are another story!\n\nI ordered a Strawberry Margarita. It took something like forever and a day for it to come to the table. It was surprising, since I don't remember taking Margarita mix and ice, putting it in a blender and pouring it in a glass could take so long!!! Perhaps it was my lapse in judgment to think that I could get anything close to a decent margarita at this joint. \n\nFor lunch, I ordered some kind of chicken sandwich with avocado and a side of fries. All that was on my plate was the chicken sandwich and a little cup of fries. That's it. Not even a little bit of garnish. Even Dave & Buster's puts your crappy food on a jazzy plate. \n\nThe worst part was the TVs must've been in control of a 13-year-old. Nothing but Disney kids (High School Musical) music videos on screen. \n\nOne bet is for sure - I'll never come back here again.","my goodness yelpers. you have disappointed me!! you've given this place 2 stars! obviously, you've thought way too fondly of this hell hole. lol! n ni just wrote a review for delmonico, which is a fine establishment. and now, i will write about the most horrendous establishment that is planet hollywood las vegas. n nfirst of all, it's located in the forum shops at caear's palace, home of my favorite stores louis, gucci tiffany. but now i find that it's home of the worst and overpriced restaurant i've ever eaten at! n nperhaps i, like other yelpers, can be gracious and give this place 2 stars, only because the service wasn't horrible. the food, atmosphere and presentation are another story! n ni ordered a strawberry margarita. it took something like forever and a day for it to come to the table. it was surprising, since i don't remember taking margarita mix and ice, putting it in a blender and pouring it in a glass could take so long!!! perhaps it was my lapse in judgment to think that i could get anything close to a decent margarita at this joint. n nfor lunch, i ordered some kind of chicken sandwich with avocado and a side of fries. all that was on my plate was the chicken sandwich and a little cup of fries. that's it. not even a little bit of garnish. even dave buster's puts your crappy food on a jazzy plate. n nthe worst part was the tvs must've been in control of a 13 year old. nothing but disney kids high school musical music videos on screen. n none bet is for sure i'll never come back here again.","disappointment, annoyance, disapproval","[INST] A customer left us a 1-star review: 'my goodness yelpers. you have disappointed me!! you've given this place 2 stars! obviously, you've thought way too fondly of this hell hole. lol! n ni just wrote a review for delmonico, which is a fine establishment. and now, i will write about the most horrendous establishment that is planet hollywood las vegas. n nfirst of all, it's located in the forum shops at caear's palace, home of my favorite stores louis, gucci tiffany. but now i find that it's home of the worst and overpriced restaurant i've ever eaten at! n nperhaps i, like other yelpers, can be gracious and give this place 2 stars, only because the service wasn't horrible. the food, atmosphere and presentation are another story! n ni ordered a strawberry margarita. it took something like forever and a day for it to come to the table. it was surprising, since i don't remember taking margarita mix and ice, putting it in a blender and pouring it in a glass could take so long!!! perhaps it was my lapse in judgment to think that i could get anything close to a decent margarita at this joint. n nfor lunch, i ordered some kind of chicken sandwich with avocado and a side of fries. all that was on my plate was the chicken sandwich and a little cup of fries. that's it. not even a little bit of garnish. even dave buster's puts your crappy food on a jazzy plate. n nthe worst part was the tvs must've been in control of a 13 year old. nothing but disney kids high school musical music videos on screen. n none bet is for sure i'll never come back here again.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'my goodness yelpers. you have disappointed me!! you've given this place 2 stars! obviously, you've thought way too fondly of this hell hole. lol! n ni just wrote a review for delmonico, which is a fine establishment. and now, i will write about the most horrendous establishment that is planet hollywood las vegas. n nfirst of all, it's located in the forum shops at caear's palace, home of my favorite stores louis, gucci tiffany. but now i find that it's home of the worst and overpriced restaurant i've ever eaten at! n nperhaps i, like other yelpers, can be gracious and give this place 2 stars, only because the service wasn't horrible. the food, atmosphere and presentation are another story! n ni ordered a strawberry margarita. it took something like forever and a day for it to come to the table. it was surprising, since i don't remember taking margarita mix and ice, putting it in a blender and pouring it in a glass could take so long!!! perhaps it was my lapse in judgment to think that i could get anything close to a decent margarita at this joint. n nfor lunch, i ordered some kind of chicken sandwich with avocado and a side of fries. all that was on my plate was the chicken sandwich and a little cup of fries. that's it. not even a little bit of garnish. even dave buster's puts your crappy food on a jazzy plate. n nthe worst part was the tvs must've been in control of a 13 year old. nothing but disney kids high school musical music videos on screen. n none bet is for sure i'll never come back here again.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your establishment, consider the following steps:

1. Improve drink service: Reduce the wait time for drinks, especially signature cocktails like strawberry margaritas, to ensure a prompt and enjoyable experience.

2. Enhance food presentation: Pay attention to the visual appeal of dishes, ensuring they are garnished appropriately and served on attractive plates.

3. Optimize TV content: Offer a variety of programming on your TVs, catering to a wider audience, including adults and families."
1,"Horrible service!  After paying $80 for an interior detail & exterior wax, I dropped my car off at 8:30am.  Johnny, a persistent, rude sales rep asked me 4 times if I wanted to add $40 to have it buffered.  Johnny told me the detail and wax would take 2-4 hours.  At 4pm, I arrived to find my car was not done and would not be until 5:30pm.  Asking to speak with a manager, I was introduced to Jonathan.  He was also rude, unapologetic and offered no customer service.  Needing to be somewhere by 5pm I had to take my car only 1/4 done.  I asked for a refund and was told no because they would finish if I stayed.    Both at the time of paying & pick up I had to wait in line due to other upset customers complaining about service to the counter clerk Ashley and the manager Jonathan.","horrible service! after paying 80 for an interior detail exterior wax, i dropped my car off at 8 30am. johnny, a persistent, rude sales rep asked me 4 times if i wanted to add 40 to have it buffered. johnny told me the detail and wax would take 2 4 hours. at 4pm, i arrived to find my car was not done and would not be until 5 30pm. asking to speak with a manager, i was introduced to jonathan. he was also rude, unapologetic and offered no customer service. needing to be somewhere by 5pm i had to take my car only 1 4 done. i asked for a refund and was told no because they would finish if i stayed. both at the time of paying pick up i had to wait in line due to other upset customers complaining about service to the counter clerk ashley and the manager jonathan.","annoyance, disappointment, disgust","[INST] A customer left us a 1-star review: 'horrible service! after paying 80 for an interior detail exterior wax, i dropped my car off at 8 30am. johnny, a persistent, rude sales rep asked me 4 times if i wanted to add 40 to have it buffered. johnny told me the detail and wax would take 2 4 hours. at 4pm, i arrived to find my car was not done and would not be until 5 30pm. asking to speak with a manager, i was introduced to jonathan. he was also rude, unapologetic and offered no customer service. needing to be somewhere by 5pm i had to take my car only 1 4 done. i asked for a refund and was told no because they would finish if i stayed. both at the time of paying pick up i had to wait in line due to other upset customers complaining about service to the counter clerk ashley and the manager jonathan.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'horrible service! after paying 80 for an interior detail exterior wax, i dropped my car off at 8 30am. johnny, a persistent, rude sales rep asked me 4 times if i wanted to add 40 to have it buffered. johnny told me the detail and wax would take 2 4 hours. at 4pm, i arrived to find my car was not done and would not be until 5 30pm. asking to speak with a manager, i was introduced to jonathan. he was also rude, unapologetic and offered no customer service. needing to be somewhere by 5pm i had to take my car only 1 4 done. i asked for a refund and was told no because they would finish if i stayed. both at the time of paying pick up i had to wait in line due to other upset customers complaining about service to the counter clerk ashley and the manager jonathan.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Train staff on effective communication and customer service skills, particularly Johnny and Jonathan. They should be more patient, empathetic, and understanding towards customers.

2. Provide accurate and realistic estimates for service completion times. If there are delays, inform customers promptly and offer updates regularly.

3. Offer options for customers who need to leave early, such as prioritizing their vehicle or offering a partial refund for incomplete services.

4. Implement a system for handling complaints effectively. This includes listening to the customer's concerns, apologizing for any inconvenience, and offering solutions to rectify the situation."
1,"CHEATERS\n\nThat's the best way I can describe my experience yesterday at this location. I was upgrading to an iPhone 5 and trading in my iPhone 4. They told me they'd give me $92 dollars for the 4 but I had to put that towards 3 accessories before the remaining balance could be used for the iPhone 5...\n\nI called Verizon Customer Support and it was confirmed that this was completely out of policy. The reps at this store were \""upselling\"" me the second I walked in. The guy who was helping me actually brought out a tray of accessories with my new phone that he expected me to buy.\n\nAlso, if the rep is reading this...I know the difference between an Otter Box and the slim cases...thanks a lot!","cheaters n nthat's the best way i can describe my experience yesterday at this location. i was upgrading to an iphone 5 and trading in my iphone 4. they told me they'd give me 92 dollars for the 4 but i had to put that towards 3 accessories before the remaining balance could be used for the iphone 5... n ni called verizon customer support and it was confirmed that this was completely out of policy. the reps at this store were upselling me the second i walked in. the guy who was helping me actually brought out a tray of accessories with my new phone that he expected me to buy. n nalso, if the rep is reading this...i know the difference between an otter box and the slim cases...thanks a lot!","neutral, approval, realization","[INST] A customer left us a 1-star review: 'cheaters n nthat's the best way i can describe my experience yesterday at this location. i was upgrading to an iphone 5 and trading in my iphone 4. they told me they'd give me 92 dollars for the 4 but i had to put that towards 3 accessories before the remaining balance could be used for the iphone 5... n ni called verizon customer support and it was confirmed that this was completely out of policy. the reps at this store were upselling me the second i walked in. the guy who was helping me actually brought out a tray of accessories with my new phone that he expected me to buy. n nalso, if the rep is reading this...i know the difference between an otter box and the slim cases...thanks a lot!' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'cheaters n nthat's the best way i can describe my experience yesterday at this location. i was upgrading to an iphone 5 and trading in my iphone 4. they told me they'd give me 92 dollars for the 4 but i had to put that towards 3 accessories before the remaining balance could be used for the iphone 5... n ni called verizon customer support and it was confirmed that this was completely out of policy. the reps at this store were upselling me the second i walked in. the guy who was helping me actually brought out a tray of accessories with my new phone that he expected me to buy. n nalso, if the rep is reading this...i know the difference between an otter box and the slim cases...thanks a lot!' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Policy Clarification: Ensure that all representatives are well-versed in our trade-in and upgrade policies to avoid any miscommunication or confusion.

2. Upselling: Train our representatives to provide recommendations without pressuring customers to make purchases. Offer a more consultative approach, focusing on the customer's needs and preferences.

3. Transparency: Clearly communicate any additional costs or requirements associated with a trade-in or upgrade, such as the requirement to purchase accessories before receiving the trade-in value."
1,"Super rip off. Took the car in for an oil change. They recommended $2000+ of \""repairs\"". I left and took it to a mechanic who I trust. All it needed was $230 for brake pads (Firestone wanted $450 for that). Stay away from this place unless you have money you don't want.",super rip off. took the car in for an oil change. they recommended 2000 of repairs . i left and took it to a mechanic who i trust. all it needed was 230 for brake pads firestone wanted 450 for that . stay away from this place unless you have money you don't want.,"annoyance, neutral, anger","[INST] A customer left us a 1-star review: 'super rip off. took the car in for an oil change. they recommended 2000 of repairs . i left and took it to a mechanic who i trust. all it needed was 230 for brake pads firestone wanted 450 for that . stay away from this place unless you have money you don't want.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'super rip off. took the car in for an oil change. they recommended 2000 of repairs . i left and took it to a mechanic who i trust. all it needed was 230 for brake pads firestone wanted 450 for that . stay away from this place unless you have money you don't want.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the customer's concerns: Respond to the review by acknowledging their frustration and apologizing for the experience they had.

2. Investigate the issue: Look into the specific repairs recommended by our mechanics and compare them to the work done by the trusted mechanic mentioned in the review. If there is a significant discrepancy, address this with our team to ensure accuracy and fairness in our assessments."
1,"THIS LOCATION ONLY - Echoing another user's review.  There is now a large sign in the lobby stating \""We no longer accept Restaurant.com gift certificates.  Sorry for the inconvenience.\""  Inconvenience?  We *purchased* a gift certificate for your restaurant, drove all the way down there, and you refuse to accept it?  That's just not right.  If you didn't want to participate you shouldn't have offered the certificates in the first place.  Take them off the website but you should still honor the ones previously purchased.","this location only echoing another user's review. there is now a large sign in the lobby stating we no longer accept restaurant.com gift certificates. sorry for the inconvenience. inconvenience? we purchased a gift certificate for your restaurant, drove all the way down there, and you refuse to accept it? that's just not right. if you didn't want to participate you shouldn't have offered the certificates in the first place. take them off the website but you should still honor the ones previously purchased.","remorse, disapproval, sadness","[INST] A customer left us a 1-star review: 'this location only echoing another user's review. there is now a large sign in the lobby stating we no longer accept restaurant.com gift certificates. sorry for the inconvenience. inconvenience? we purchased a gift certificate for your restaurant, drove all the way down there, and you refuse to accept it? that's just not right. if you didn't want to participate you shouldn't have offered the certificates in the first place. take them off the website but you should still honor the ones previously purchased.' The customer feels remorse, disapproval, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this location only echoing another user's review. there is now a large sign in the lobby stating we no longer accept restaurant.com gift certificates. sorry for the inconvenience. inconvenience? we purchased a gift certificate for your restaurant, drove all the way down there, and you refuse to accept it? that's just not right. if you didn't want to participate you shouldn't have offered the certificates in the first place. take them off the website but you should still honor the ones previously purchased.' The customer feels remorse, disapproval, sadness. Concisely, how can we best improve our services for this customer's experience?  1. Apologize sincerely: Acknowledge the customer's frustration and disappointment, and express genuine regret for the inconvenience they experienced.

2. Clarify the situation: Explain the reasons for the change in policy regarding Restaurant.com gift certificates, such as a recent business decision or expiration of the partnership.

3. Offer a solution: Provide an alternative option for the customer, such as a discount or complimentary item on their next visit to make up for the inconvenience.

4. Show empathy: Understand the customer's perspective and validate their feelings by acknowledging the effort and time they invested in visiting your location."
1,"\""Raunchy\"" is the most accurate description. Absinthe means \""strong and bitter.\""\n\nAfter seeing this, we were shocked by the ratings of 4 & 5. The four of us agreed this was the raunchiest of shows and the humor was mean-spirited to the point that it was not enjoyable. My husband and I have seen many shows; the two people we attended with have seen most of the shows (as they live in LV). \n\nThe \""humor' was a lot about body parts and body fluids. We could not understand why the ratings were so high. We then realized that for the 20's, young, juvenile humor, drinking crowd this was great. (Look at the photos that accompany the ratings . . most very young.) The acrobatics were good, not great. The seats were uncomfortable, wood, folding-type chairs. \n\nPay attention to the reviews, the term 'adult humor' words is not used because it is too mild of a term. Terms 'perverted' and 'dirty humor' were used for good reason. If you enjoy okay acrobatics, the lowest form of reality television, raunchiness, and humor based on ethnicity, sexual orientation, degrading others, and race, this is the show for you. If you expect great talent and an adult humor, burlesque-like show, pass on Absinthe.\n\nI should have looked up the meaning of the word before attending, \""Absinthe:  a green alcoholic drink that has a very strong and bitter flavor; green liqueur which is flavored with wormwood, anise, and other aromatic herbs and commercial production of which is banned in many countries for health concerns.\""  \n\nThe show is \""strong and bitter\"". Even if we did enjoy the humor, the tickets would have been over-priced based on the talent levels.","raunchy is the most accurate description. absinthe means strong and bitter. n nafter seeing this, we were shocked by the ratings of 4 5. the four of us agreed this was the raunchiest of shows and the humor was mean spirited to the point that it was not enjoyable. my husband and i have seen many shows the two people we attended with have seen most of the shows as they live in lv . n nthe humor' was a lot about body parts and body fluids. we could not understand why the ratings were so high. we then realized that for the 20's, young, juvenile humor, drinking crowd this was great. look at the photos that accompany the ratings . . most very young. the acrobatics were good, not great. the seats were uncomfortable, wood, folding type chairs. n npay attention to the reviews, the term 'adult humor' words is not used because it is too mild of a term. terms 'perverted' and 'dirty humor' were used for good reason. if you enjoy okay acrobatics, the lowest form of reality television, raunchiness, and humor based on ethnicity, sexual orientation, degrading others, and race, this is the show for you. if you expect great talent and an adult humor, burlesque like show, pass on absinthe. n ni should have looked up the meaning of the word before attending, absinthe a green alcoholic drink that has a very strong and bitter flavor green liqueur which is flavored with wormwood, anise, and other aromatic herbs and commercial production of which is banned in many countries for health concerns. n nthe show is strong and bitter . even if we did enjoy the humor, the tickets would have been over priced based on the talent levels.","realization, surprise, neutral","[INST] A customer left us a 1-star review: 'raunchy is the most accurate description. absinthe means strong and bitter. n nafter seeing this, we were shocked by the ratings of 4 5. the four of us agreed this was the raunchiest of shows and the humor was mean spirited to the point that it was not enjoyable. my husband and i have seen many shows the two people we attended with have seen most of the shows as they live in lv . n nthe humor' was a lot about body parts and body fluids. we could not understand why the ratings were so high. we then realized that for the 20's, young, juvenile humor, drinking crowd this was great. look at the photos that accompany the ratings . . most very young. the acrobatics were good, not great. the seats were uncomfortable, wood, folding type chairs. n npay attention to the reviews, the term 'adult humor' words is not used because it is too mild of a term. terms 'perverted' and 'dirty humor' were used for good reason. if you enjoy okay acrobatics, the lowest form of reality television, raunchiness, and humor based on ethnicity, sexual orientation, degrading others, and race, this is the show for you. if you expect great talent and an adult humor, burlesque like show, pass on absinthe. n ni should have looked up the meaning of the word before attending, absinthe a green alcoholic drink that has a very strong and bitter flavor green liqueur which is flavored with wormwood, anise, and other aromatic herbs and commercial production of which is banned in many countries for health concerns. n nthe show is strong and bitter . even if we did enjoy the humor, the tickets would have been over priced based on the talent levels.' The customer feels realization, surprise, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'raunchy is the most accurate description. absinthe means strong and bitter. n nafter seeing this, we were shocked by the ratings of 4 5. the four of us agreed this was the raunchiest of shows and the humor was mean spirited to the point that it was not enjoyable. my husband and i have seen many shows the two people we attended with have seen most of the shows as they live in lv . n nthe humor' was a lot about body parts and body fluids. we could not understand why the ratings were so high. we then realized that for the 20's, young, juvenile humor, drinking crowd this was great. look at the photos that accompany the ratings . . most very young. the acrobatics were good, not great. the seats were uncomfortable, wood, folding type chairs. n npay attention to the reviews, the term 'adult humor' words is not used because it is too mild of a term. terms 'perverted' and 'dirty humor' were used for good reason. if you enjoy okay acrobatics, the lowest form of reality television, raunchiness, and humor based on ethnicity, sexual orientation, degrading others, and race, this is the show for you. if you expect great talent and an adult humor, burlesque like show, pass on absinthe. n ni should have looked up the meaning of the word before attending, absinthe a green alcoholic drink that has a very strong and bitter flavor green liqueur which is flavored with wormwood, anise, and other aromatic herbs and commercial production of which is banned in many countries for health concerns. n nthe show is strong and bitter . even if we did enjoy the humor, the tickets would have been over priced based on the talent levels.' The customer feels realization, surprise, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Clarify the nature of the show: Make it clearer in our marketing materials and pre-show information that Absinthe is an adult, raunchy, and dirty humor show, with a focus on ethnicity, sexual orientation, and degrading humor. This will help customers make informed decisions about whether the show is suitable for them.

2. Provide more detailed descriptions of the show: In addition to clarifying the nature of the show, we could also provide more detailed descriptions of the acrobatics, talent levels, and other aspects of the show. This will help customers understand what they can expect from the performance."
1,"Took my boyfriend out to eat here July 31st, 2014 for his birthday. As I was eating my dumplings I realized that they were raw inside (note picture that was uploaded). I pointed this out to the waitress and she just took my plate and made no offer to resolve the situation. I have now eaten raw pork due to their negligence and have been feeling woozy ever since. I will NEVER be doing business with this company again.","took my boyfriend out to eat here july 31st, 2014 for his birthday. as i was eating my dumplings i realized that they were raw inside note picture that was uploaded . i pointed this out to the waitress and she just took my plate and made no offer to resolve the situation. i have now eaten raw pork due to their negligence and have been feeling woozy ever since. i will never be doing business with this company again.","realization, neutral, disappointment","[INST] A customer left us a 1-star review: 'took my boyfriend out to eat here july 31st, 2014 for his birthday. as i was eating my dumplings i realized that they were raw inside note picture that was uploaded . i pointed this out to the waitress and she just took my plate and made no offer to resolve the situation. i have now eaten raw pork due to their negligence and have been feeling woozy ever since. i will never be doing business with this company again.' The customer feels realization, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'took my boyfriend out to eat here july 31st, 2014 for his birthday. as i was eating my dumplings i realized that they were raw inside note picture that was uploaded . i pointed this out to the waitress and she just took my plate and made no offer to resolve the situation. i have now eaten raw pork due to their negligence and have been feeling woozy ever since. i will never be doing business with this company again.' The customer feels realization, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  1. Apologize for the inconvenience and the health risk the customer experienced.

2. Offer a sincere compensation, such as a full refund for the meal, a complimentary meal, or a gift card for future visits.

3. Investigate the incident to ensure it was an isolated occurrence and take necessary actions to prevent such incidents in the future, such as additional training for staff or improving the quality control process in the kitchen.

4. Reach out to the customer personally to address their concerns and offer a solution that makes them feel valued and heard.

5. Follow up with the customer after the resolution to ensure their satisfaction and to gather feedback for continuous improvement."
1,"I admit to being a victim of the Groupon scam!  I can only imagine how many times this office has succeeded in duping customers since my experience with them was exactly the same as others I've read online.  The hygienist will recommend the so-called deep cleaning.  You will be given an estimate of what they would charge you, but since you don't have insurance, you'll get a discounted price.  If you balk at this newly discounted price and threaten to leave, you will be given another discount.  But wait, there's more.  When you go ahead with the procedure, because, golly, it would go against their standards to do the regular cleaning you've bought and paid for, you will get ANOTHER price when it's time to pay!  Please check this price as it will include, \""hygienist Instruction\"", which is the for the time and effort she spent talking you into the outrageously expensive deep cleaning.  I'm guessing this $59 is her bonus as it was taken off my bill when I asked what exactly did \""hygienist instruction\"" entail.  (the answer was, \""I guess it was her instruction to you\"")\nI hope to save others the bother of trying to use this Groupon or any other deal this office issues.  They want you in the chair to sell you unnecessary services at an inflated rate.  (I say unnecessary because I used this Groupon offer to check out a new dental office.  I have a regular dentist to whom I will be returning, who never proposed the amount of work this office proposed!)","i admit to being a victim of the groupon scam! i can only imagine how many times this office has succeeded in duping customers since my experience with them was exactly the same as others i've read online. the hygienist will recommend the so called deep cleaning. you will be given an estimate of what they would charge you, but since you don't have insurance, you'll get a discounted price. if you balk at this newly discounted price and threaten to leave, you will be given another discount. but wait, there's more. when you go ahead with the procedure, because, golly, it would go against their standards to do the regular cleaning you've bought and paid for, you will get another price when it's time to pay! please check this price as it will include, hygienist instruction , which is the for the time and effort she spent talking you into the outrageously expensive deep cleaning. i'm guessing this 59 is her bonus as it was taken off my bill when i asked what exactly did hygienist instruction entail. the answer was, i guess it was her instruction to you ni hope to save others the bother of trying to use this groupon or any other deal this office issues. they want you in the chair to sell you unnecessary services at an inflated rate. i say unnecessary because i used this groupon offer to check out a new dental office. i have a regular dentist to whom i will be returning, who never proposed the amount of work this office proposed!","neutral, approval, realization","[INST] A customer left us a 1-star review: 'i admit to being a victim of the groupon scam! i can only imagine how many times this office has succeeded in duping customers since my experience with them was exactly the same as others i've read online. the hygienist will recommend the so called deep cleaning. you will be given an estimate of what they would charge you, but since you don't have insurance, you'll get a discounted price. if you balk at this newly discounted price and threaten to leave, you will be given another discount. but wait, there's more. when you go ahead with the procedure, because, golly, it would go against their standards to do the regular cleaning you've bought and paid for, you will get another price when it's time to pay! please check this price as it will include, hygienist instruction , which is the for the time and effort she spent talking you into the outrageously expensive deep cleaning. i'm guessing this 59 is her bonus as it was taken off my bill when i asked what exactly did hygienist instruction entail. the answer was, i guess it was her instruction to you ni hope to save others the bother of trying to use this groupon or any other deal this office issues. they want you in the chair to sell you unnecessary services at an inflated rate. i say unnecessary because i used this groupon offer to check out a new dental office. i have a regular dentist to whom i will be returning, who never proposed the amount of work this office proposed!' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i admit to being a victim of the groupon scam! i can only imagine how many times this office has succeeded in duping customers since my experience with them was exactly the same as others i've read online. the hygienist will recommend the so called deep cleaning. you will be given an estimate of what they would charge you, but since you don't have insurance, you'll get a discounted price. if you balk at this newly discounted price and threaten to leave, you will be given another discount. but wait, there's more. when you go ahead with the procedure, because, golly, it would go against their standards to do the regular cleaning you've bought and paid for, you will get another price when it's time to pay! please check this price as it will include, hygienist instruction , which is the for the time and effort she spent talking you into the outrageously expensive deep cleaning. i'm guessing this 59 is her bonus as it was taken off my bill when i asked what exactly did hygienist instruction entail. the answer was, i guess it was her instruction to you ni hope to save others the bother of trying to use this groupon or any other deal this office issues. they want you in the chair to sell you unnecessary services at an inflated rate. i say unnecessary because i used this groupon offer to check out a new dental office. i have a regular dentist to whom i will be returning, who never proposed the amount of work this office proposed!' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Transparency: Clearly communicate the services offered, their costs, and the reasons behind them. This includes explaining the benefits of additional services like deep cleanings, and making it clear that these are optional.

2. Honesty: Avoid using pressure tactics or misleading language when discussing pricing or services. This includes not promising discounts or lower prices unless they are genuinely available.

3. Education: Ensure that our staff is well-trained in communicating effectively with customers, explaining procedures and costs in a clear and understandable manner.

4. Respect: Treat each customer with respect and listen to their concerns."
1,"A mile or so long trail along the Mon that goes from no place to nowhere via nothing.  It is a rails-to-trails conversion and it runs along a roadbed once used for shuttling coal between the rail line and barges.  Its parking lot on the eastern end was once a transfer point between the river and the slag dumps on Nine Mile Run.  The trail ends abruptly on the western end at the CSX Railway.  Some people trespass along the rail line with their bikes.  Don't do this because this is a very heavily used freight rail line.  It's also illegal and my husband the train enthusiast has said the train crews will radio the police to report tresspassers.\n\nA couple of interesting points too.  This trail is is a \""paper street\"" long owned by the city but never developed before.  The community of Duck Hollow is very isolated from the rest of the city and if you go just a little bit east of the trailhead along Old Browns Hill Road, you'll cross a one lane bridge and at the intersection of Old Browns Hill Road and McFarren Street (I believe) you'll see one of the old Pittsburgh street signs.\n\nDuck Hollow Trail is a pleasant trail but there's not much to it.  Eventually it may link with other trails as part of the Great Allegheny Passage.  I went on this trail once and even though I live nearby in Squirrel Hill, I didn't think it was worth the effort.","a mile or so long trail along the mon that goes from no place to nowhere via nothing. it is a rails to trails conversion and it runs along a roadbed once used for shuttling coal between the rail line and barges. its parking lot on the eastern end was once a transfer point between the river and the slag dumps on nine mile run. the trail ends abruptly on the western end at the csx railway. some people trespass along the rail line with their bikes. don't do this because this is a very heavily used freight rail line. it's also illegal and my husband the train enthusiast has said the train crews will radio the police to report tresspassers. n na couple of interesting points too. this trail is is a paper street long owned by the city but never developed before. the community of duck hollow is very isolated from the rest of the city and if you go just a little bit east of the trailhead along old browns hill road, you'll cross a one lane bridge and at the intersection of old browns hill road and mcfarren street i believe you'll see one of the old pittsburgh street signs. n nduck hollow trail is a pleasant trail but there's not much to it. eventually it may link with other trails as part of the great allegheny passage. i went on this trail once and even though i live nearby in squirrel hill, i didn't think it was worth the effort.","disapproval, neutral, approval","[INST] A customer left us a 1-star review: 'a mile or so long trail along the mon that goes from no place to nowhere via nothing. it is a rails to trails conversion and it runs along a roadbed once used for shuttling coal between the rail line and barges. its parking lot on the eastern end was once a transfer point between the river and the slag dumps on nine mile run. the trail ends abruptly on the western end at the csx railway. some people trespass along the rail line with their bikes. don't do this because this is a very heavily used freight rail line. it's also illegal and my husband the train enthusiast has said the train crews will radio the police to report tresspassers. n na couple of interesting points too. this trail is is a paper street long owned by the city but never developed before. the community of duck hollow is very isolated from the rest of the city and if you go just a little bit east of the trailhead along old browns hill road, you'll cross a one lane bridge and at the intersection of old browns hill road and mcfarren street i believe you'll see one of the old pittsburgh street signs. n nduck hollow trail is a pleasant trail but there's not much to it. eventually it may link with other trails as part of the great allegheny passage. i went on this trail once and even though i live nearby in squirrel hill, i didn't think it was worth the effort.' The customer feels disapproval, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'a mile or so long trail along the mon that goes from no place to nowhere via nothing. it is a rails to trails conversion and it runs along a roadbed once used for shuttling coal between the rail line and barges. its parking lot on the eastern end was once a transfer point between the river and the slag dumps on nine mile run. the trail ends abruptly on the western end at the csx railway. some people trespass along the rail line with their bikes. don't do this because this is a very heavily used freight rail line. it's also illegal and my husband the train enthusiast has said the train crews will radio the police to report tresspassers. n na couple of interesting points too. this trail is is a paper street long owned by the city but never developed before. the community of duck hollow is very isolated from the rest of the city and if you go just a little bit east of the trailhead along old browns hill road, you'll cross a one lane bridge and at the intersection of old browns hill road and mcfarren street i believe you'll see one of the old pittsburgh street signs. n nduck hollow trail is a pleasant trail but there's not much to it. eventually it may link with other trails as part of the great allegheny passage. i went on this trail once and even though i live nearby in squirrel hill, i didn't think it was worth the effort.' The customer feels disapproval, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could address the following points:

1. Provide more information about the trail's history and potential future developments, such as its connection to the Great Allegheny Passage, to help customers appreciate the trail's significance and potential.

2. Improve signage along the trail to clarify its purpose, length, and any safety concerns, such as the proximity to the CSX railway and the illegality of trespassing on rail lines.

3. Enhance the trail's amenities, such as adding benches, trash cans, and maps, to make the trail more enjoyable and user-friendly."
1,***WARNING****\nDO NOT EVER go to this club!! WORST club I've ever been to. The girls there are hideous and fat. There is a dancer there named Suzy Q that smells so bad. She left the stench of stinky underarm on the sleeve of my shirt when she sat down on me. I almost bought the deodorant out of the vending machine to give to her. Most all of the girls are very unfriendly and lazy. They have great drink specials but that is the only good thing about that club but I wouldn't recommend this club to my worst ememy.,warning ndo not ever go to this club!! worst club i've ever been to. the girls there are hideous and fat. there is a dancer there named suzy q that smells so bad. she left the stench of stinky underarm on the sleeve of my shirt when she sat down on me. i almost bought the deodorant out of the vending machine to give to her. most all of the girls are very unfriendly and lazy. they have great drink specials but that is the only good thing about that club but i wouldn't recommend this club to my worst ememy.,"disgust, disapproval, annoyance","[INST] A customer left us a 1-star review: 'warning ndo not ever go to this club!! worst club i've ever been to. the girls there are hideous and fat. there is a dancer there named suzy q that smells so bad. she left the stench of stinky underarm on the sleeve of my shirt when she sat down on me. i almost bought the deodorant out of the vending machine to give to her. most all of the girls are very unfriendly and lazy. they have great drink specials but that is the only good thing about that club but i wouldn't recommend this club to my worst ememy.' The customer feels disgust, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'warning ndo not ever go to this club!! worst club i've ever been to. the girls there are hideous and fat. there is a dancer there named suzy q that smells so bad. she left the stench of stinky underarm on the sleeve of my shirt when she sat down on me. i almost bought the deodorant out of the vending machine to give to her. most all of the girls are very unfriendly and lazy. they have great drink specials but that is the only good thing about that club but i wouldn't recommend this club to my worst ememy.' The customer feels disgust, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at our club, we can take the following steps:

1. Staff Training: Train our staff, particularly the dancers, on personal hygiene and professionalism. This includes regular bathing, using deodorant, and maintaining a friendly and attentive demeanor towards customers.

2. Hygiene Checks: Implement regular checks on the cleanliness of the club, including the seating areas, to prevent any unpleasant smells or stains.

3. Customer Feedback: Encourage open communication with customers about their experiences. This could be through a feedback form, suggestion box, or regular surveys."
1,"I am constantly on the search for great Mexican in the Madison area and I was needless to say based off my 1 star, a little let down. \nNothing special that I could put my finger on with this hole in the wall.\n\nI ordered my usual, hoping for a great steak taco topped with some true Mexican cheese, and I was given something nothing close to what I wanted. \nEl Pastor, you are claiming to be authentic Mexican right? Why are you not using authentic Mexican cheese and spices? Unacceptable.\nNot to mention, the steak sucked. Not flavored at all. Straight up tasted like it had been cooked hours before serving. What are you trying to pull here? There were like 3 other people seated and it was 2pm on a Saturday. Take the time and grill me up some fresh steak. Not cool. \n\nI don't even know if I should start with the mess of beans and horrible rice thrown on my plate. Seriously, take some time and make it look nice. But I guess if it ends up tasting like it did (horrible), it might as well look the part too.\n\nOverpriced \""want to be Mexican food\"" is what I call this. \n\nI was told by a work friend that this place was pure Mexican food heaven, and now I have to look this person in the face and say, \""Your taste in Mexican food sucks\"". \nThanks El Pastor, you have made a soon to be awkward moment for me!","i am constantly on the search for great mexican in the madison area and i was needless to say based off my 1 star, a little let down. nnothing special that i could put my finger on with this hole in the wall. n ni ordered my usual, hoping for a great steak taco topped with some true mexican cheese, and i was given something nothing close to what i wanted. nel pastor, you are claiming to be authentic mexican right? why are you not using authentic mexican cheese and spices? unacceptable. nnot to mention, the steak sucked. not flavored at all. straight up tasted like it had been cooked hours before serving. what are you trying to pull here? there were like 3 other people seated and it was 2pm on a saturday. take the time and grill me up some fresh steak. not cool. n ni don't even know if i should start with the mess of beans and horrible rice thrown on my plate. seriously, take some time and make it look nice. but i guess if it ends up tasting like it did horrible , it might as well look the part too. n noverpriced want to be mexican food is what i call this. n ni was told by a work friend that this place was pure mexican food heaven, and now i have to look this person in the face and say, your taste in mexican food sucks . nthanks el pastor, you have made a soon to be awkward moment for me!","disapproval, disappointment, annoyance","[INST] A customer left us a 1-star review: 'i am constantly on the search for great mexican in the madison area and i was needless to say based off my 1 star, a little let down. nnothing special that i could put my finger on with this hole in the wall. n ni ordered my usual, hoping for a great steak taco topped with some true mexican cheese, and i was given something nothing close to what i wanted. nel pastor, you are claiming to be authentic mexican right? why are you not using authentic mexican cheese and spices? unacceptable. nnot to mention, the steak sucked. not flavored at all. straight up tasted like it had been cooked hours before serving. what are you trying to pull here? there were like 3 other people seated and it was 2pm on a saturday. take the time and grill me up some fresh steak. not cool. n ni don't even know if i should start with the mess of beans and horrible rice thrown on my plate. seriously, take some time and make it look nice. but i guess if it ends up tasting like it did horrible , it might as well look the part too. n noverpriced want to be mexican food is what i call this. n ni was told by a work friend that this place was pure mexican food heaven, and now i have to look this person in the face and say, your taste in mexican food sucks . nthanks el pastor, you have made a soon to be awkward moment for me!' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i am constantly on the search for great mexican in the madison area and i was needless to say based off my 1 star, a little let down. nnothing special that i could put my finger on with this hole in the wall. n ni ordered my usual, hoping for a great steak taco topped with some true mexican cheese, and i was given something nothing close to what i wanted. nel pastor, you are claiming to be authentic mexican right? why are you not using authentic mexican cheese and spices? unacceptable. nnot to mention, the steak sucked. not flavored at all. straight up tasted like it had been cooked hours before serving. what are you trying to pull here? there were like 3 other people seated and it was 2pm on a saturday. take the time and grill me up some fresh steak. not cool. n ni don't even know if i should start with the mess of beans and horrible rice thrown on my plate. seriously, take some time and make it look nice. but i guess if it ends up tasting like it did horrible , it might as well look the part too. n noverpriced want to be mexican food is what i call this. n ni was told by a work friend that this place was pure mexican food heaven, and now i have to look this person in the face and say, your taste in mexican food sucks . nthanks el pastor, you have made a soon to be awkward moment for me!' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Authentic Mexican Cuisine: Ensure that we use authentic Mexican cheese and spices in our dishes, especially in the steak tacos, to meet the customer's expectations.

2. Freshness of Food: Improve the freshness of our food, particularly the steak, by ensuring it is cooked and served promptly.

3. Presentation: Enhance the visual appeal of our dishes by paying attention to the plating and presentation.

4. Staff Training: Train our staff to provide excellent customer service, including being attentive to customers' needs and preferences, and addressing any issues promptly."
1,"They work off commission and will try to sell you a bunch of unnecessary repairs. They even showed a picture they had taken after inspection of a supposedly dirt filled coil that desperately needed cleaning. \n\nWe weren't born yesterday so after getting their laundry list of repairs, we naturally got a 2nd opinion.  Not only were those list of repairs not needed, we found out they hadn't even removed the panel to the a/c unit in the attic to inspect the coil in the first place.  If they had, there would have been finger prints or rub marks from them disturbing the dust on the panel in order to remove it.  The 2nd company said the dust on the cover of the panel was never disturbed.  This also means that the \""picture\"" of the dirt filled coil was not a picture of OUR coil.  That is disturbing on so many levels!","they work off commission and will try to sell you a bunch of unnecessary repairs. they even showed a picture they had taken after inspection of a supposedly dirt filled coil that desperately needed cleaning. n nwe weren't born yesterday so after getting their laundry list of repairs, we naturally got a 2nd opinion. not only were those list of repairs not needed, we found out they hadn't even removed the panel to the a c unit in the attic to inspect the coil in the first place. if they had, there would have been finger prints or rub marks from them disturbing the dust on the panel in order to remove it. the 2nd company said the dust on the cover of the panel was never disturbed. this also means that the picture of the dirt filled coil was not a picture of our coil. that is disturbing on so many levels!","neutral, disappointment, realization","[INST] A customer left us a 1-star review: 'they work off commission and will try to sell you a bunch of unnecessary repairs. they even showed a picture they had taken after inspection of a supposedly dirt filled coil that desperately needed cleaning. n nwe weren't born yesterday so after getting their laundry list of repairs, we naturally got a 2nd opinion. not only were those list of repairs not needed, we found out they hadn't even removed the panel to the a c unit in the attic to inspect the coil in the first place. if they had, there would have been finger prints or rub marks from them disturbing the dust on the panel in order to remove it. the 2nd company said the dust on the cover of the panel was never disturbed. this also means that the picture of the dirt filled coil was not a picture of our coil. that is disturbing on so many levels!' The customer feels neutral, disappointment, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'they work off commission and will try to sell you a bunch of unnecessary repairs. they even showed a picture they had taken after inspection of a supposedly dirt filled coil that desperately needed cleaning. n nwe weren't born yesterday so after getting their laundry list of repairs, we naturally got a 2nd opinion. not only were those list of repairs not needed, we found out they hadn't even removed the panel to the a c unit in the attic to inspect the coil in the first place. if they had, there would have been finger prints or rub marks from them disturbing the dust on the panel in order to remove it. the 2nd company said the dust on the cover of the panel was never disturbed. this also means that the picture of the dirt filled coil was not a picture of our coil. that is disturbing on so many levels!' The customer feels neutral, disappointment, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Transparency: Clearly communicate our commission structure and ensure our technicians are trained to explain the need for each repair in a clear and concise manner.

2. Accurate Inspections: Ensure that our technicians thoroughly inspect the AC unit before recommending any repairs. This includes removing the panel to inspect the coil and taking photographs to support their findings.

3. Second Opinions: Encourage customers to seek second opinions if they are unsure about the repairs recommended. We can offer to provide the photographs and details of the inspection to the second opinion provider."
1,"While it was Okay, the problems were bad service, the Panang Chicken curry was good, but we paid $5 for a small cup of rice which was barely full, and not enough for even 1/3rd of the Panang chicken.  They wanted us to pay another $5 for more rice, which is ridiculous--they should at least give enough rice to match the entree you buy, if they don't want to refill a side-dish, then at least make the initial helping not the meagre amount they gave out.  Additionally, the pot stickers were likely pre-made, nuked in a microwave and then lightly fried in a pan.  Really not good pot stickers.   You will have better asian food at Panda Express, sorry.  For the atmosphere and money, we were expecting a LOT more than what we got, and we left feeling used.","while it was okay, the problems were bad service, the panang chicken curry was good, but we paid 5 for a small cup of rice which was barely full, and not enough for even 1 3rd of the panang chicken. they wanted us to pay another 5 for more rice, which is ridiculous they should at least give enough rice to match the entree you buy, if they don't want to refill a side dish, then at least make the initial helping not the meagre amount they gave out. additionally, the pot stickers were likely pre made, nuked in a microwave and then lightly fried in a pan. really not good pot stickers. you will have better asian food at panda express, sorry. for the atmosphere and money, we were expecting a lot more than what we got, and we left feeling used.","annoyance, neutral, disappointment","[INST] A customer left us a 1-star review: 'while it was okay, the problems were bad service, the panang chicken curry was good, but we paid 5 for a small cup of rice which was barely full, and not enough for even 1 3rd of the panang chicken. they wanted us to pay another 5 for more rice, which is ridiculous they should at least give enough rice to match the entree you buy, if they don't want to refill a side dish, then at least make the initial helping not the meagre amount they gave out. additionally, the pot stickers were likely pre made, nuked in a microwave and then lightly fried in a pan. really not good pot stickers. you will have better asian food at panda express, sorry. for the atmosphere and money, we were expecting a lot more than what we got, and we left feeling used.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'while it was okay, the problems were bad service, the panang chicken curry was good, but we paid 5 for a small cup of rice which was barely full, and not enough for even 1 3rd of the panang chicken. they wanted us to pay another 5 for more rice, which is ridiculous they should at least give enough rice to match the entree you buy, if they don't want to refill a side dish, then at least make the initial helping not the meagre amount they gave out. additionally, the pot stickers were likely pre made, nuked in a microwave and then lightly fried in a pan. really not good pot stickers. you will have better asian food at panda express, sorry. for the atmosphere and money, we were expecting a lot more than what we got, and we left feeling used.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following concerns:

1. Service: Improve staff training to ensure a more welcoming and attentive service. This includes addressing the customer's concerns about the rice portion size and offering a more generous serving or adjusting the price accordingly.

2. Rice Portion Size: Review the rice portion sizes to ensure they are adequate for the entrees served. Consider offering refills for rice at no additional charge.

3. Rice Pricing: Review the pricing of rice and consider adjusting it to be more competitive and reasonable."
1,"5 years ago when I lived in this area I love the Montana Meat Company.  Sadly, that has changed.  I have dined there twice within the last month and it seems everything has gone south.  Food quality, food portions, service, speed, friendliness... all have grossly deteriorated.  Montana Meat Company is now on my personal list of \""never again's\"", which is not an easy task to accomplish.  If you are in the area and looking for a decent steak there are few options, other than Giuseppe's on the weekends or the Summerlin venues which are a bit further of a drive.","5 years ago when i lived in this area i love the montana meat company. sadly, that has changed. i have dined there twice within the last month and it seems everything has gone south. food quality, food portions, service, speed, friendliness... all have grossly deteriorated. montana meat company is now on my personal list of never again's , which is not an easy task to accomplish. if you are in the area and looking for a decent steak there are few options, other than giuseppe's on the weekends or the summerlin venues which are a bit further of a drive.","sadness, disappointment, love","[INST] A customer left us a 1-star review: '5 years ago when i lived in this area i love the montana meat company. sadly, that has changed. i have dined there twice within the last month and it seems everything has gone south. food quality, food portions, service, speed, friendliness... all have grossly deteriorated. montana meat company is now on my personal list of never again's , which is not an easy task to accomplish. if you are in the area and looking for a decent steak there are few options, other than giuseppe's on the weekends or the summerlin venues which are a bit further of a drive.' The customer feels sadness, disappointment, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: '5 years ago when i lived in this area i love the montana meat company. sadly, that has changed. i have dined there twice within the last month and it seems everything has gone south. food quality, food portions, service, speed, friendliness... all have grossly deteriorated. montana meat company is now on my personal list of never again's , which is not an easy task to accomplish. if you are in the area and looking for a decent steak there are few options, other than giuseppe's on the weekends or the summerlin venues which are a bit further of a drive.' The customer feels sadness, disappointment, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Montana Meat Company, we can focus on the following areas:

1. Food Quality: Ensure consistent quality in all dishes by regularly training and supervising kitchen staff, sourcing high-quality ingredients, and implementing rigorous quality control measures.

2. Food Portions: Review portion sizes to ensure they meet customer expectations and are consistent across all dishes.

3. Service: Train staff to provide friendly, attentive, and efficient service. This includes greeting customers promptly, checking in regularly, and addressing any concerns or issues promptly and professionally.

4. Speed: Improve kitchen efficiency to reduce wait times between ordering and receiving food."
1,"This review is for service only as I did not see any flower arrangements.\n\nI was looking for a local florist to help with my wedding flowers. Instead of buying the flowers from an online wholesale site, I preferred to buy from a local florist - however, I wanted to do the centerpieces and bouquets myself.  I went to Gloria's (and I believe I spoke with Gloria herself) and she was very, very rude to me. She did not like that I wanted to do the arrangements myself - which is fine if she said no, she wouldn't order flowers for me. However, she said she would order flowers for me but she just gave me attitude about it in the process. She, then, proceeded to ask me what kind of flowers I wanted. When I responded to say that I didn't know yet and was hoping a florist could help give me some guidance, she seemed shocked. \""You DON\""T KNOW??\"" I told her my wedding colors and, again, requested guidance from an expert.  She, again, asked me why I didn't know what flowers I wanted and then started to begrudgingly show me some flowers. By this point, I was very fed up and let her know that I would not be needing her services.\n\nSo, while I can not review any of her actual arrangements, I can say that my experience with this florist was extremely rude and I would prefer to go somewhere else.","this review is for service only as i did not see any flower arrangements. n ni was looking for a local florist to help with my wedding flowers. instead of buying the flowers from an online wholesale site, i preferred to buy from a local florist however, i wanted to do the centerpieces and bouquets myself. i went to gloria's and i believe i spoke with gloria herself and she was very, very rude to me. she did not like that i wanted to do the arrangements myself which is fine if she said no, she wouldn't order flowers for me. however, she said she would order flowers for me but she just gave me attitude about it in the process. she, then, proceeded to ask me what kind of flowers i wanted. when i responded to say that i didn't know yet and was hoping a florist could help give me some guidance, she seemed shocked. you don t know?? i told her my wedding colors and, again, requested guidance from an expert. she, again, asked me why i didn't know what flowers i wanted and then started to begrudgingly show me some flowers. by this point, i was very fed up and let her know that i would not be needing her services. n nso, while i can not review any of her actual arrangements, i can say that my experience with this florist was extremely rude and i would prefer to go somewhere else.","neutral, annoyance, disappointment","[INST] A customer left us a 1-star review: 'this review is for service only as i did not see any flower arrangements. n ni was looking for a local florist to help with my wedding flowers. instead of buying the flowers from an online wholesale site, i preferred to buy from a local florist however, i wanted to do the centerpieces and bouquets myself. i went to gloria's and i believe i spoke with gloria herself and she was very, very rude to me. she did not like that i wanted to do the arrangements myself which is fine if she said no, she wouldn't order flowers for me. however, she said she would order flowers for me but she just gave me attitude about it in the process. she, then, proceeded to ask me what kind of flowers i wanted. when i responded to say that i didn't know yet and was hoping a florist could help give me some guidance, she seemed shocked. you don t know?? i told her my wedding colors and, again, requested guidance from an expert. she, again, asked me why i didn't know what flowers i wanted and then started to begrudgingly show me some flowers. by this point, i was very fed up and let her know that i would not be needing her services. n nso, while i can not review any of her actual arrangements, i can say that my experience with this florist was extremely rude and i would prefer to go somewhere else.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this review is for service only as i did not see any flower arrangements. n ni was looking for a local florist to help with my wedding flowers. instead of buying the flowers from an online wholesale site, i preferred to buy from a local florist however, i wanted to do the centerpieces and bouquets myself. i went to gloria's and i believe i spoke with gloria herself and she was very, very rude to me. she did not like that i wanted to do the arrangements myself which is fine if she said no, she wouldn't order flowers for me. however, she said she would order flowers for me but she just gave me attitude about it in the process. she, then, proceeded to ask me what kind of flowers i wanted. when i responded to say that i didn't know yet and was hoping a florist could help give me some guidance, she seemed shocked. you don t know?? i told her my wedding colors and, again, requested guidance from an expert. she, again, asked me why i didn't know what flowers i wanted and then started to begrudgingly show me some flowers. by this point, i was very fed up and let her know that i would not be needing her services. n nso, while i can not review any of her actual arrangements, i can say that my experience with this florist was extremely rude and i would prefer to go somewhere else.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the customer's concerns: Respond to the review by acknowledging the customer's disappointment and frustration with the interaction they had with our florist. Apologize for the poor service they received and express empathy for their situation.

2. Offer a solution: Offer to connect the customer with a different florist who may be more suited to their needs. This could be a florist who specializes in DIY arrangements or one who is more open to working with customers who have specific ideas in mind."
1,"I was excited to try this after hearing the excitement from other people that \""Tommy's is coming to Vegas!!!\"" After a short description that included \""the chili is kind of like Hormel\"", I was in. I've always kind of liked Hormel chili, but I also always thought it to be the lowest possible standard for chili. Tommy's has lowered the bar. \n\nThe chili is a weird sticky/greasy concoction that they dump on everything. It barely tastes like anything... They give samples to everyone before they order, I think because they KNOW it's horrible and most people will hate it. \n\nEven after the bad sample, I got a chili cheeseburger, hoping it would work in its home environment. It didn't.","i was excited to try this after hearing the excitement from other people that tommy's is coming to vegas!!! after a short description that included the chili is kind of like hormel , i was in. i've always kind of liked hormel chili, but i also always thought it to be the lowest possible standard for chili. tommy's has lowered the bar. n nthe chili is a weird sticky greasy concoction that they dump on everything. it barely tastes like anything... they give samples to everyone before they order, i think because they know it's horrible and most people will hate it. n neven after the bad sample, i got a chili cheeseburger, hoping it would work in its home environment. it didn't.","excitement, neutral, approval","[INST] A customer left us a 1-star review: 'i was excited to try this after hearing the excitement from other people that tommy's is coming to vegas!!! after a short description that included the chili is kind of like hormel , i was in. i've always kind of liked hormel chili, but i also always thought it to be the lowest possible standard for chili. tommy's has lowered the bar. n nthe chili is a weird sticky greasy concoction that they dump on everything. it barely tastes like anything... they give samples to everyone before they order, i think because they know it's horrible and most people will hate it. n neven after the bad sample, i got a chili cheeseburger, hoping it would work in its home environment. it didn't.' The customer feels excitement, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i was excited to try this after hearing the excitement from other people that tommy's is coming to vegas!!! after a short description that included the chili is kind of like hormel , i was in. i've always kind of liked hormel chili, but i also always thought it to be the lowest possible standard for chili. tommy's has lowered the bar. n nthe chili is a weird sticky greasy concoction that they dump on everything. it barely tastes like anything... they give samples to everyone before they order, i think because they know it's horrible and most people will hate it. n neven after the bad sample, i got a chili cheeseburger, hoping it would work in its home environment. it didn't.' The customer feels excitement, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Enhance the taste and quality of the chili: The customer seems to have a low opinion of our chili, comparing it unfavorably to Hormel chili. We could work on improving the taste and texture of our chili to meet or exceed customer expectations.

2. Provide more detailed descriptions: The customer felt misled by the short description that included the chili being likened to Hormel. Providing more detailed and accurate descriptions of our dishes could help manage customer expectations."
1,"I visited this shop a few months ago. Awesome clothes. I had only looked at clothes on their website and they have a much broader selection in the shop. As I was shopping, the snotty store manager seemed very annoyed that people wanted to try on their clothes before making purchases. I've worked retail as well and I get it's stressful when it's busy but it's just apart of the job. Probably wouldn't have a job if it weren't busy. She continued to be rude to me, my friends and the other patrons in the shop. When we got to the register, the girl wanted to make sure we found everything we were looking for, politely we said yes, and the line behind us was growing. When a second girl tried to open the other register, the store manager humiliated her by rudely telling her not to do this and she needed to count stock. And the stock was just tank tops on a table that there were plenty of. It surprised me that she would speak to the staff so harshly, especially when she was trying to get the patrons to make purchases. I hope she's decided that this is not the job for her and has parted. She was terrible.","i visited this shop a few months ago. awesome clothes. i had only looked at clothes on their website and they have a much broader selection in the shop. as i was shopping, the snotty store manager seemed very annoyed that people wanted to try on their clothes before making purchases. i've worked retail as well and i get it's stressful when it's busy but it's just apart of the job. probably wouldn't have a job if it weren't busy. she continued to be rude to me, my friends and the other patrons in the shop. when we got to the register, the girl wanted to make sure we found everything we were looking for, politely we said yes, and the line behind us was growing. when a second girl tried to open the other register, the store manager humiliated her by rudely telling her not to do this and she needed to count stock. and the stock was just tank tops on a table that there were plenty of. it surprised me that she would speak to the staff so harshly, especially when she was trying to get the patrons to make purchases. i hope she's decided that this is not the job for her and has parted. she was terrible.","annoyance, admiration, disappointment","[INST] A customer left us a 1-star review: 'i visited this shop a few months ago. awesome clothes. i had only looked at clothes on their website and they have a much broader selection in the shop. as i was shopping, the snotty store manager seemed very annoyed that people wanted to try on their clothes before making purchases. i've worked retail as well and i get it's stressful when it's busy but it's just apart of the job. probably wouldn't have a job if it weren't busy. she continued to be rude to me, my friends and the other patrons in the shop. when we got to the register, the girl wanted to make sure we found everything we were looking for, politely we said yes, and the line behind us was growing. when a second girl tried to open the other register, the store manager humiliated her by rudely telling her not to do this and she needed to count stock. and the stock was just tank tops on a table that there were plenty of. it surprised me that she would speak to the staff so harshly, especially when she was trying to get the patrons to make purchases. i hope she's decided that this is not the job for her and has parted. she was terrible.' The customer feels annoyance, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i visited this shop a few months ago. awesome clothes. i had only looked at clothes on their website and they have a much broader selection in the shop. as i was shopping, the snotty store manager seemed very annoyed that people wanted to try on their clothes before making purchases. i've worked retail as well and i get it's stressful when it's busy but it's just apart of the job. probably wouldn't have a job if it weren't busy. she continued to be rude to me, my friends and the other patrons in the shop. when we got to the register, the girl wanted to make sure we found everything we were looking for, politely we said yes, and the line behind us was growing. when a second girl tried to open the other register, the store manager humiliated her by rudely telling her not to do this and she needed to count stock. and the stock was just tank tops on a table that there were plenty of. it surprised me that she would speak to the staff so harshly, especially when she was trying to get the patrons to make purchases. i hope she's decided that this is not the job for her and has parted. she was terrible.' The customer feels annoyance, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Training: Provide training to store managers and staff on customer service skills, including patience, empathy, and professionalism. Emphasize the importance of creating a welcoming and positive shopping environment.

2. Store Management: Encourage store managers to maintain a calm and friendly demeanor, even during busy periods. They should prioritize assisting customers and ensuring their needs are met, rather than focusing on tasks like counting stock.

3. Communication: Encourage open communication between staff members, promoting a teamwork approach."
1,"Worst customer service ever. Was just at the blue diamond store because by battery died.  Before shutting my engine off, I  asked an employee if they will install the battery and said yes. The person at counter sounded uninterested when I approached and just instructed me rudely to go pop the hood so another guy can do a diagnostics. They told me I need a new one. After waiting patiently for another 45 minutes, I was told that the manger said they won't be able to install the battery because it will take 45 minutes for them to do it. He added they cannot spend too much time just doing that for me.  And what am I supposed to do? They said I can buy the battery and install it myself. Why is there no zero star rating - it really deserves a negative!","worst customer service ever. was just at the blue diamond store because by battery died. before shutting my engine off, i asked an employee if they will install the battery and said yes. the person at counter sounded uninterested when i approached and just instructed me rudely to go pop the hood so another guy can do a diagnostics. they told me i need a new one. after waiting patiently for another 45 minutes, i was told that the manger said they won't be able to install the battery because it will take 45 minutes for them to do it. he added they cannot spend too much time just doing that for me. and what am i supposed to do? they said i can buy the battery and install it myself. why is there no zero star rating it really deserves a negative!","annoyance, neutral, disappointment","[INST] A customer left us a 1-star review: 'worst customer service ever. was just at the blue diamond store because by battery died. before shutting my engine off, i asked an employee if they will install the battery and said yes. the person at counter sounded uninterested when i approached and just instructed me rudely to go pop the hood so another guy can do a diagnostics. they told me i need a new one. after waiting patiently for another 45 minutes, i was told that the manger said they won't be able to install the battery because it will take 45 minutes for them to do it. he added they cannot spend too much time just doing that for me. and what am i supposed to do? they said i can buy the battery and install it myself. why is there no zero star rating it really deserves a negative!' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'worst customer service ever. was just at the blue diamond store because by battery died. before shutting my engine off, i asked an employee if they will install the battery and said yes. the person at counter sounded uninterested when i approached and just instructed me rudely to go pop the hood so another guy can do a diagnostics. they told me i need a new one. after waiting patiently for another 45 minutes, i was told that the manger said they won't be able to install the battery because it will take 45 minutes for them to do it. he added they cannot spend too much time just doing that for me. and what am i supposed to do? they said i can buy the battery and install it myself. why is there no zero star rating it really deserves a negative!' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Blue Diamond Store, the following steps could be taken:

1. Train employees on providing friendly and attentive customer service. The customer felt uninterested and rudely instructed, which may have contributed to their negative experience.

2. Improve communication with customers about wait times and expectations. The customer waited 45 minutes for the battery to be installed, only to be told that it would take another 45 minutes. Providing more accurate and timely information about wait times could help manage customer expectations and reduce frustration.

3. Offer a range of services to meet customers' needs."
1,Worst climbing gym I have ever been to. Customer service was a joke. Wall appears as if a boy scout went ham with a few sheets of plywood back in the 80s and then did nothing since then. Holds are prehistoric and grimy. Setting is subpar. Insurance doesn't allow for people who can't belay to be belayed? Better off climbing the outside of the building for a good pump..,worst climbing gym i have ever been to. customer service was a joke. wall appears as if a boy scout went ham with a few sheets of plywood back in the 80s and then did nothing since then. holds are prehistoric and grimy. setting is subpar. insurance doesn't allow for people who can't belay to be belayed? better off climbing the outside of the building for a good pump..,"annoyance, disapproval, disappointment","[INST] A customer left us a 1-star review: 'worst climbing gym i have ever been to. customer service was a joke. wall appears as if a boy scout went ham with a few sheets of plywood back in the 80s and then did nothing since then. holds are prehistoric and grimy. setting is subpar. insurance doesn't allow for people who can't belay to be belayed? better off climbing the outside of the building for a good pump..' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'worst climbing gym i have ever been to. customer service was a joke. wall appears as if a boy scout went ham with a few sheets of plywood back in the 80s and then did nothing since then. holds are prehistoric and grimy. setting is subpar. insurance doesn't allow for people who can't belay to be belayed? better off climbing the outside of the building for a good pump..' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at our climbing gym, we can take the following steps:

1. Address the customer service issue: Reach out to the customer to apologize for their negative experience and offer a solution, such as a complimentary day pass or a discount on future visits, to make amends.

2. Improve the facility: Invest in updating the climbing walls, holds, and overall appearance of the gym to create a more modern and inviting environment.

3. Enhance the setting: Offer a variety of routes and boulder problems to cater to different skill levels and preferences, and ensure that the gym is clean and well-maintained."
1,"I normally love hungry howies, especially for the flavored crust. First I tried calling, and the manager Kristen asks to put me on hold, and I say yes of course and she hangs up on me. So I call back and I get a different person, who takes my order for delivery, and credit card information and confirms it will be delivered in 30-45 mins. 10-15 minutes later I receive a call back saying that they don't deliver to my address, and that they won't charge my card and give me a phone number for a location that will deliver. Well the other location they sent me to doesn't deliver either and is further away. Frustrated I decide to call Pizza Hut, seeing that I have been trying to order a pizza for 45 minutes now. Also I check my card, and it has been charged for the order that I placed but was refused to receive. I am beyond angry and will never eat here again. Even though I was shortly out of delivery range, they should have still delivered since they already charged my credit card!","i normally love hungry howies, especially for the flavored crust. first i tried calling, and the manager kristen asks to put me on hold, and i say yes of course and she hangs up on me. so i call back and i get a different person, who takes my order for delivery, and credit card information and confirms it will be delivered in 30 45 mins. 10 15 minutes later i receive a call back saying that they don't deliver to my address, and that they won't charge my card and give me a phone number for a location that will deliver. well the other location they sent me to doesn't deliver either and is further away. frustrated i decide to call pizza hut, seeing that i have been trying to order a pizza for 45 minutes now. also i check my card, and it has been charged for the order that i placed but was refused to receive. i am beyond angry and will never eat here again. even though i was shortly out of delivery range, they should have still delivered since they already charged my credit card!","neutral, love, disappointment","[INST] A customer left us a 1-star review: 'i normally love hungry howies, especially for the flavored crust. first i tried calling, and the manager kristen asks to put me on hold, and i say yes of course and she hangs up on me. so i call back and i get a different person, who takes my order for delivery, and credit card information and confirms it will be delivered in 30 45 mins. 10 15 minutes later i receive a call back saying that they don't deliver to my address, and that they won't charge my card and give me a phone number for a location that will deliver. well the other location they sent me to doesn't deliver either and is further away. frustrated i decide to call pizza hut, seeing that i have been trying to order a pizza for 45 minutes now. also i check my card, and it has been charged for the order that i placed but was refused to receive. i am beyond angry and will never eat here again. even though i was shortly out of delivery range, they should have still delivered since they already charged my credit card!' The customer feels neutral, love, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i normally love hungry howies, especially for the flavored crust. first i tried calling, and the manager kristen asks to put me on hold, and i say yes of course and she hangs up on me. so i call back and i get a different person, who takes my order for delivery, and credit card information and confirms it will be delivered in 30 45 mins. 10 15 minutes later i receive a call back saying that they don't deliver to my address, and that they won't charge my card and give me a phone number for a location that will deliver. well the other location they sent me to doesn't deliver either and is further away. frustrated i decide to call pizza hut, seeing that i have been trying to order a pizza for 45 minutes now. also i check my card, and it has been charged for the order that i placed but was refused to receive. i am beyond angry and will never eat here again. even though i was shortly out of delivery range, they should have still delivered since they already charged my credit card!' The customer feels neutral, love, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Improve communication: Ensure that our staff is trained to handle customer inquiries professionally and courteously. In this case, the manager should have communicated better with the customer and not hung up without resolving the issue.

2. Verify delivery area: Before taking an order, verify that the delivery address is within our service area to avoid any confusion or frustration for the customer.

3. Accurate information: Ensure that the delivery time estimates are accurate and communicated clearly to the customer."
1,"I would not go back to this place, even though it is close. It looks run down and dirty inside, both in the waiting areas and exam rooms. I did not feel very confident in the skills or assessment done by the doctor or the staff. It seemed quick and not very thorough.","i would not go back to this place, even though it is close. it looks run down and dirty inside, both in the waiting areas and exam rooms. i did not feel very confident in the skills or assessment done by the doctor or the staff. it seemed quick and not very thorough.","disapproval, disappointment, annoyance","[INST] A customer left us a 1-star review: 'i would not go back to this place, even though it is close. it looks run down and dirty inside, both in the waiting areas and exam rooms. i did not feel very confident in the skills or assessment done by the doctor or the staff. it seemed quick and not very thorough.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i would not go back to this place, even though it is close. it looks run down and dirty inside, both in the waiting areas and exam rooms. i did not feel very confident in the skills or assessment done by the doctor or the staff. it seemed quick and not very thorough.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Cleanliness: Enhance the cleanliness and appearance of the waiting areas and exam rooms to create a more welcoming and professional environment.

2. Staff Training: Provide additional training to staff members on communication skills, patient assessment, and the importance of thoroughness in their work.

3. Doctor's Examination: Ensure that doctors are taking the time needed to perform thorough examinations and explain their findings clearly to patients.

4. Customer Feedback: Implement a system for collecting and addressing customer feedback to demonstrate a commitment to continuous improvement."
1,Complaint not properly addressed!!!\nI had a full leg wax and got burned. The technique was immature and when I called the salon to complain they offered me products to buy. That's ridiculous way of doing business. I went to the Scottsdale location and will NEVER be going back. Stay away from that place.,complaint not properly addressed!!! ni had a full leg wax and got burned. the technique was immature and when i called the salon to complain they offered me products to buy. that's ridiculous way of doing business. i went to the scottsdale location and will never be going back. stay away from that place.,"annoyance, anger, disapproval","[INST] A customer left us a 1-star review: 'complaint not properly addressed!!! ni had a full leg wax and got burned. the technique was immature and when i called the salon to complain they offered me products to buy. that's ridiculous way of doing business. i went to the scottsdale location and will never be going back. stay away from that place.' The customer feels annoyance, anger, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'complaint not properly addressed!!! ni had a full leg wax and got burned. the technique was immature and when i called the salon to complain they offered me products to buy. that's ridiculous way of doing business. i went to the scottsdale location and will never be going back. stay away from that place.' The customer feels annoyance, anger, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review by acknowledging the customer's complaint and expressing empathy for their experience.

2. Apologize sincerely: Offer a genuine apology for the poor service they received and the resulting burn.

3. Offer a solution: Address the customer's concern by offering a complimentary service to rectify the situation, such as a free leg wax or a discount on future services.

4. Address the technique: Assure the customer that we will address the issue with our technicians to ensure that they are properly trained and use mature techniques."
1,"The first time we had My Mother's Restaurant was months ago. My husband and I were feeling homesick, and being from Illinois we got excited when we saw that My Mother's Restaurant had deep dish \""Chicago Style.\"" It was such a lie and a huge let down. The pizza was not deep dish,  it was not \""Chicago Style,\"" rather it was thick crust. It was so thick that we could not taste the topping, just the crust. \n---------------------\nLast night we decided to give this place another try since our favorite pizza restaurant was closed. After being on hold for almost 10 minutes right off the get go (which was no big deal since they were busy), my husband finally got to talk to someone. He had to repeat the pizza topping order twice, and the buffalo wings four times. They told us 35-45 mins since they were busy. \n\nWhen the delivery finally came, we were starving and I was really looking forward to their wings (I had been craving buffalo wings for weeks now).  The pizza was okay, the topping were correct but the dough was a little on the dry side. Now for the wings I had been craving, that came with a side of ranch and celery. They sent us the wrong one. They sent BBQ, and not the buffalo that we wanted, even after my husband repeated himself four times. \n\nI've heard that their other food is great but after last night's dinner being such a failure, we will never be ordering from this restaurant again. We've been disappointed with them twice now. \n\nWe like to support local restaurants, we won't be supporting this one.","the first time we had my mother's restaurant was months ago. my husband and i were feeling homesick, and being from illinois we got excited when we saw that my mother's restaurant had deep dish chicago style. it was such a lie and a huge let down. the pizza was not deep dish, it was not chicago style, rather it was thick crust. it was so thick that we could not taste the topping, just the crust. n nlast night we decided to give this place another try since our favorite pizza restaurant was closed. after being on hold for almost 10 minutes right off the get go which was no big deal since they were busy , my husband finally got to talk to someone. he had to repeat the pizza topping order twice, and the buffalo wings four times. they told us 35 45 mins since they were busy. n nwhen the delivery finally came, we were starving and i was really looking forward to their wings i had been craving buffalo wings for weeks now . the pizza was okay, the topping were correct but the dough was a little on the dry side. now for the wings i had been craving, that came with a side of ranch and celery. they sent us the wrong one. they sent bbq, and not the buffalo that we wanted, even after my husband repeated himself four times. n ni've heard that their other food is great but after last night's dinner being such a failure, we will never be ordering from this restaurant again. we've been disappointed with them twice now. n nwe like to support local restaurants, we won't be supporting this one.","excitement, neutral, joy","[INST] A customer left us a 1-star review: 'the first time we had my mother's restaurant was months ago. my husband and i were feeling homesick, and being from illinois we got excited when we saw that my mother's restaurant had deep dish chicago style. it was such a lie and a huge let down. the pizza was not deep dish, it was not chicago style, rather it was thick crust. it was so thick that we could not taste the topping, just the crust. n nlast night we decided to give this place another try since our favorite pizza restaurant was closed. after being on hold for almost 10 minutes right off the get go which was no big deal since they were busy , my husband finally got to talk to someone. he had to repeat the pizza topping order twice, and the buffalo wings four times. they told us 35 45 mins since they were busy. n nwhen the delivery finally came, we were starving and i was really looking forward to their wings i had been craving buffalo wings for weeks now . the pizza was okay, the topping were correct but the dough was a little on the dry side. now for the wings i had been craving, that came with a side of ranch and celery. they sent us the wrong one. they sent bbq, and not the buffalo that we wanted, even after my husband repeated himself four times. n ni've heard that their other food is great but after last night's dinner being such a failure, we will never be ordering from this restaurant again. we've been disappointed with them twice now. n nwe like to support local restaurants, we won't be supporting this one.' The customer feels excitement, neutral, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the first time we had my mother's restaurant was months ago. my husband and i were feeling homesick, and being from illinois we got excited when we saw that my mother's restaurant had deep dish chicago style. it was such a lie and a huge let down. the pizza was not deep dish, it was not chicago style, rather it was thick crust. it was so thick that we could not taste the topping, just the crust. n nlast night we decided to give this place another try since our favorite pizza restaurant was closed. after being on hold for almost 10 minutes right off the get go which was no big deal since they were busy , my husband finally got to talk to someone. he had to repeat the pizza topping order twice, and the buffalo wings four times. they told us 35 45 mins since they were busy. n nwhen the delivery finally came, we were starving and i was really looking forward to their wings i had been craving buffalo wings for weeks now . the pizza was okay, the topping were correct but the dough was a little on the dry side. now for the wings i had been craving, that came with a side of ranch and celery. they sent us the wrong one. they sent bbq, and not the buffalo that we wanted, even after my husband repeated himself four times. n ni've heard that their other food is great but after last night's dinner being such a failure, we will never be ordering from this restaurant again. we've been disappointed with them twice now. n nwe like to support local restaurants, we won't be supporting this one.' The customer feels excitement, neutral, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Authenticity: Ensure that the Chicago-style deep dish pizza is accurately represented and prepared as per traditional recipes.

2. Communication: Improve the phone ordering process by reducing hold times and ensuring clear communication of orders to minimize misunderstandings.

3. Quality control: Address the issue of dry pizza dough by improving the baking process or adjusting the recipe.

4. Accuracy: Ensure that orders are correctly prepared and delivered, especially when customers have specific requests or cravings."
1,"I have to give this establishment a major FAIL tonight. Didn't wanna do it, but their completely amateurish, mindless faux pas tonight behind the bar forced me to do it.\n\nOkay, so...what bartender would toss out an almost-full champagne flute of high-end sparkling sake - wait for it - with a receipt covering the top of it (universal barspeak for \""do not touch\""!)??? Apparently \""Doug\"" would. So, I return from a quick trip to the restroom and find my receipts, water glass and champagne flute mostly full of my Zipang disposed of by the man who was just seconds earlier being so kind and accommodating.\n\nWell, something's very wrong with this picture, folks. And, did they apologize, when I expressed my dismay, saying \""That's why I put the receipt on top of the glass...it was an almost-full flute...\""? No. Just a \""get him another one\"" directive from the manager to good ol' Dougie...nothing from the barkeep in question like \""Oh, sorry, man. Thought you'd split and left most your drink, covered by your receipt\"" (Apparently a quite common occurrence in \""Doug World\"")...Nah, just an uncomfortable vibe due to their (his) glaringly poor bartending decision. I sipped my replacement drink and was treated as if I should have cleared out already - or was it the painful embarrassment of a ridiculous bartending mistake hovering over us at that point? I should think the latter. Both are uncomfortable and should be avoided at all costs.\n\nUh, bottom line (and covered in Bartending Basics 101), Stingray staff: Any object covering a mostly-full drink is probably an indicator from the patron that they are coming back, and wish to consume the rest of said drink.","i have to give this establishment a major fail tonight. didn't wanna do it, but their completely amateurish, mindless faux pas tonight behind the bar forced me to do it. n nokay, so...what bartender would toss out an almost full champagne flute of high end sparkling sake wait for it with a receipt covering the top of it universal barspeak for do not touch ! ??? apparently doug would. so, i return from a quick trip to the restroom and find my receipts, water glass and champagne flute mostly full of my zipang disposed of by the man who was just seconds earlier being so kind and accommodating. n nwell, something's very wrong with this picture, folks. and, did they apologize, when i expressed my dismay, saying that's why i put the receipt on top of the glass...it was an almost full flute... ? no. just a get him another one directive from the manager to good ol' dougie...nothing from the barkeep in question like oh, sorry, man. thought you'd split and left most your drink, covered by your receipt apparently a quite common occurrence in doug world ...nah, just an uncomfortable vibe due to their his glaringly poor bartending decision. i sipped my replacement drink and was treated as if i should have cleared out already or was it the painful embarrassment of a ridiculous bartending mistake hovering over us at that point? i should think the latter. both are uncomfortable and should be avoided at all costs. n nuh, bottom line and covered in bartending basics 101 , stingray staff any object covering a mostly full drink is probably an indicator from the patron that they are coming back, and wish to consume the rest of said drink.","neutral, disapproval, disappointment","[INST] A customer left us a 1-star review: 'i have to give this establishment a major fail tonight. didn't wanna do it, but their completely amateurish, mindless faux pas tonight behind the bar forced me to do it. n nokay, so...what bartender would toss out an almost full champagne flute of high end sparkling sake wait for it with a receipt covering the top of it universal barspeak for do not touch ! ??? apparently doug would. so, i return from a quick trip to the restroom and find my receipts, water glass and champagne flute mostly full of my zipang disposed of by the man who was just seconds earlier being so kind and accommodating. n nwell, something's very wrong with this picture, folks. and, did they apologize, when i expressed my dismay, saying that's why i put the receipt on top of the glass...it was an almost full flute... ? no. just a get him another one directive from the manager to good ol' dougie...nothing from the barkeep in question like oh, sorry, man. thought you'd split and left most your drink, covered by your receipt apparently a quite common occurrence in doug world ...nah, just an uncomfortable vibe due to their his glaringly poor bartending decision. i sipped my replacement drink and was treated as if i should have cleared out already or was it the painful embarrassment of a ridiculous bartending mistake hovering over us at that point? i should think the latter. both are uncomfortable and should be avoided at all costs. n nuh, bottom line and covered in bartending basics 101 , stingray staff any object covering a mostly full drink is probably an indicator from the patron that they are coming back, and wish to consume the rest of said drink.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i have to give this establishment a major fail tonight. didn't wanna do it, but their completely amateurish, mindless faux pas tonight behind the bar forced me to do it. n nokay, so...what bartender would toss out an almost full champagne flute of high end sparkling sake wait for it with a receipt covering the top of it universal barspeak for do not touch ! ??? apparently doug would. so, i return from a quick trip to the restroom and find my receipts, water glass and champagne flute mostly full of my zipang disposed of by the man who was just seconds earlier being so kind and accommodating. n nwell, something's very wrong with this picture, folks. and, did they apologize, when i expressed my dismay, saying that's why i put the receipt on top of the glass...it was an almost full flute... ? no. just a get him another one directive from the manager to good ol' dougie...nothing from the barkeep in question like oh, sorry, man. thought you'd split and left most your drink, covered by your receipt apparently a quite common occurrence in doug world ...nah, just an uncomfortable vibe due to their his glaringly poor bartending decision. i sipped my replacement drink and was treated as if i should have cleared out already or was it the painful embarrassment of a ridiculous bartending mistake hovering over us at that point? i should think the latter. both are uncomfortable and should be avoided at all costs. n nuh, bottom line and covered in bartending basics 101 , stingray staff any object covering a mostly full drink is probably an indicator from the patron that they are coming back, and wish to consume the rest of said drink.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Train staff on proper bar etiquette, including not discarding drinks with receipts on top, as this may be interpreted as the customer intending to return and finish the drink.

2. Implement a system for handling customer drinks when they are away from the bar, such as placing a marker or tag on the drink to indicate it belongs to a customer.

3. Encourage staff to apologize and show empathy when mistakes are made, and offer solutions to make up for the mistake, such as offering a complimentary drink or discount."
1,"We went there for the karaoke. However, the bar had a 2 drink minimum even for the designated driver. And they have a policy of evicting customers that don't have a drink in front of them. Very poor service from waitresses on the floor and bar. Even though I was tipping (for soda) at first. The security team is a bunch of pushy emotional kids so I had to take my complaints to their supervisors. This place really put a damper on our celebrations so we cut as soon as I reported our issues.","we went there for the karaoke. however, the bar had a 2 drink minimum even for the designated driver. and they have a policy of evicting customers that don't have a drink in front of them. very poor service from waitresses on the floor and bar. even though i was tipping for soda at first. the security team is a bunch of pushy emotional kids so i had to take my complaints to their supervisors. this place really put a damper on our celebrations so we cut as soon as i reported our issues.","annoyance, neutral, disappointment","[INST] A customer left us a 1-star review: 'we went there for the karaoke. however, the bar had a 2 drink minimum even for the designated driver. and they have a policy of evicting customers that don't have a drink in front of them. very poor service from waitresses on the floor and bar. even though i was tipping for soda at first. the security team is a bunch of pushy emotional kids so i had to take my complaints to their supervisors. this place really put a damper on our celebrations so we cut as soon as i reported our issues.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'we went there for the karaoke. however, the bar had a 2 drink minimum even for the designated driver. and they have a policy of evicting customers that don't have a drink in front of them. very poor service from waitresses on the floor and bar. even though i was tipping for soda at first. the security team is a bunch of pushy emotional kids so i had to take my complaints to their supervisors. this place really put a damper on our celebrations so we cut as soon as i reported our issues.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider implementing the following changes:

1. Revise the karaoke policy: Remove or adjust the 2-drink minimum for designated drivers. This will make the establishment more accessible and welcoming to a wider range of customers.

2. Train staff on customer service: Ensure that waitstaff and bar personnel are trained to provide friendly, attentive service. This includes being aware of and accommodating special requests, such as serving non-alcoholic drinks to designated drivers.

3. Review bar policies: Examine the policy of requiring customers to have a drink in front of them at all times."
1,"I've been here about 5 or 6 times in the past few years. Every time I stay at Luxor I look forward to coming here. \n\nOur visit yesterday ruined it all. We checked in using Yelp! and foursquare.  There was a check-in deal on foursquare for \""Buy One get One Half Off\"" margaritas.   When we showed the offer to the server he was surprised and hadn't seen it before. He talked to the manager and was told that the offer was per person, meaning one person had to buy two margaritas for themselves to get the deal. Ok. Not a big deal -- it would only have saved me $6. The server asked if we wanted to see the manager for a better explanation. We agreed. \n\nThe manager Danny came to our table. He was extremely rude and insulted us before we even spoke. He said that it was his decision about how to administer a deal and that he wasn't changing his mind. Again, before we even spoke or asked a question. Odd. Then, he said that it was a corporate decision and that he 'wasn't getting in trouble for anyone.'. \n\nWhen I showed Danny the actual offer on foursquare, which lacked special fine print or terms, he said, \""Again. Sorry.\""\n\nDanny was a complete jerk over $6. He lost the restaurant a repeat customer.","i've been here about 5 or 6 times in the past few years. every time i stay at luxor i look forward to coming here. n nour visit yesterday ruined it all. we checked in using yelp! and foursquare. there was a check in deal on foursquare for buy one get one half off margaritas. when we showed the offer to the server he was surprised and hadn't seen it before. he talked to the manager and was told that the offer was per person, meaning one person had to buy two margaritas for themselves to get the deal. ok. not a big deal it would only have saved me 6. the server asked if we wanted to see the manager for a better explanation. we agreed. n nthe manager danny came to our table. he was extremely rude and insulted us before we even spoke. he said that it was his decision about how to administer a deal and that he wasn't changing his mind. again, before we even spoke or asked a question. odd. then, he said that it was a corporate decision and that he 'wasn't getting in trouble for anyone.'. n nwhen i showed danny the actual offer on foursquare, which lacked special fine print or terms, he said, again. sorry. n ndanny was a complete jerk over 6. he lost the restaurant a repeat customer.","surprise, neutral, realization","[INST] A customer left us a 1-star review: 'i've been here about 5 or 6 times in the past few years. every time i stay at luxor i look forward to coming here. n nour visit yesterday ruined it all. we checked in using yelp! and foursquare. there was a check in deal on foursquare for buy one get one half off margaritas. when we showed the offer to the server he was surprised and hadn't seen it before. he talked to the manager and was told that the offer was per person, meaning one person had to buy two margaritas for themselves to get the deal. ok. not a big deal it would only have saved me 6. the server asked if we wanted to see the manager for a better explanation. we agreed. n nthe manager danny came to our table. he was extremely rude and insulted us before we even spoke. he said that it was his decision about how to administer a deal and that he wasn't changing his mind. again, before we even spoke or asked a question. odd. then, he said that it was a corporate decision and that he 'wasn't getting in trouble for anyone.'. n nwhen i showed danny the actual offer on foursquare, which lacked special fine print or terms, he said, again. sorry. n ndanny was a complete jerk over 6. he lost the restaurant a repeat customer.' The customer feels surprise, neutral, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i've been here about 5 or 6 times in the past few years. every time i stay at luxor i look forward to coming here. n nour visit yesterday ruined it all. we checked in using yelp! and foursquare. there was a check in deal on foursquare for buy one get one half off margaritas. when we showed the offer to the server he was surprised and hadn't seen it before. he talked to the manager and was told that the offer was per person, meaning one person had to buy two margaritas for themselves to get the deal. ok. not a big deal it would only have saved me 6. the server asked if we wanted to see the manager for a better explanation. we agreed. n nthe manager danny came to our table. he was extremely rude and insulted us before we even spoke. he said that it was his decision about how to administer a deal and that he wasn't changing his mind. again, before we even spoke or asked a question. odd. then, he said that it was a corporate decision and that he 'wasn't getting in trouble for anyone.'. n nwhen i showed danny the actual offer on foursquare, which lacked special fine print or terms, he said, again. sorry. n ndanny was a complete jerk over 6. he lost the restaurant a repeat customer.' The customer feels surprise, neutral, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps can be taken:

1. Train staff on understanding and implementing promotions and deals effectively. The server should have been familiar with the Foursquare offer and its terms.

2. Improve customer service skills, especially for managers. Danny's behavior was unprofessional and rude, which negatively impacted the customer's experience.

3. Clarify the terms of promotions and deals clearly to avoid misunderstandings. If the offer had special fine print or terms, it should have been communicated to the customer.

4. Offer an apology and compensation for the poor experience."
1,"Wow.   DO NOT BUY THE SERVICE warranty.   They will sell it to you and not honor it.  Had them tell me i only had a warranty on one tire (after buying tires from them for years) and then when I showed them the paperwork, they found another way to get out of the warranty.   The WORST.\n\nWent to a different Tire Works in Henderson and they repaired a tire they should not have.   Mind you this is a mini-van filled with my wife and children.\n\nThere is NO customer service.","wow. do not buy the service warranty. they will sell it to you and not honor it. had them tell me i only had a warranty on one tire after buying tires from them for years and then when i showed them the paperwork, they found another way to get out of the warranty. the worst. n nwent to a different tire works in henderson and they repaired a tire they should not have. mind you this is a mini van filled with my wife and children. n nthere is no customer service.","annoyance, neutral, disapproval","[INST] A customer left us a 1-star review: 'wow. do not buy the service warranty. they will sell it to you and not honor it. had them tell me i only had a warranty on one tire after buying tires from them for years and then when i showed them the paperwork, they found another way to get out of the warranty. the worst. n nwent to a different tire works in henderson and they repaired a tire they should not have. mind you this is a mini van filled with my wife and children. n nthere is no customer service.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'wow. do not buy the service warranty. they will sell it to you and not honor it. had them tell me i only had a warranty on one tire after buying tires from them for years and then when i showed them the paperwork, they found another way to get out of the warranty. the worst. n nwent to a different tire works in henderson and they repaired a tire they should not have. mind you this is a mini van filled with my wife and children. n nthere is no customer service.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Review and improve warranty claim process: Ensure that the warranty process is clear, consistent, and easy to understand for customers. This includes providing detailed information about what is covered under the warranty and how to make a claim.

2. Improve communication with customers: Be proactive in communicating with customers about their warranty coverage. This could include sending regular updates about the status of their warranty, as well as clear and concise explanations of any issues that arise.

3. Provide exceptional customer service: Train staff to handle customer complaints and concerns in a professional and empathetic manner."
1,"I visited Freedom Square Diner on a Sunday for a late breakfast. My girlfriend and I arrived at 10:45 and we're told there was a 15 minute wait, which was no big deal.  We were then seated around 11:00. We ordered our food shortly thereafter.  To make a long story short we were brought the wrong food (I ordered an omelette I received sunny side up eggs) after 20 minutes. We then had to wait an additional 35 minutes for the correct meals. Which still weren't exactly what we had ordered. My girlfriend asked for sausage she got bacon. I asked for Mancini's bread but received rye. The home fries were also undercooked. By that point we had both lost our appetites. I like supporting local businesses, but next time I'll go to a chain.","i visited freedom square diner on a sunday for a late breakfast. my girlfriend and i arrived at 10 45 and we're told there was a 15 minute wait, which was no big deal. we were then seated around 11 00. we ordered our food shortly thereafter. to make a long story short we were brought the wrong food i ordered an omelette i received sunny side up eggs after 20 minutes. we then had to wait an additional 35 minutes for the correct meals. which still weren't exactly what we had ordered. my girlfriend asked for sausage she got bacon. i asked for mancini's bread but received rye. the home fries were also undercooked. by that point we had both lost our appetites. i like supporting local businesses, but next time i'll go to a chain.","neutral, disappointment, annoyance","[INST] A customer left us a 1-star review: 'i visited freedom square diner on a sunday for a late breakfast. my girlfriend and i arrived at 10 45 and we're told there was a 15 minute wait, which was no big deal. we were then seated around 11 00. we ordered our food shortly thereafter. to make a long story short we were brought the wrong food i ordered an omelette i received sunny side up eggs after 20 minutes. we then had to wait an additional 35 minutes for the correct meals. which still weren't exactly what we had ordered. my girlfriend asked for sausage she got bacon. i asked for mancini's bread but received rye. the home fries were also undercooked. by that point we had both lost our appetites. i like supporting local businesses, but next time i'll go to a chain.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i visited freedom square diner on a sunday for a late breakfast. my girlfriend and i arrived at 10 45 and we're told there was a 15 minute wait, which was no big deal. we were then seated around 11 00. we ordered our food shortly thereafter. to make a long story short we were brought the wrong food i ordered an omelette i received sunny side up eggs after 20 minutes. we then had to wait an additional 35 minutes for the correct meals. which still weren't exactly what we had ordered. my girlfriend asked for sausage she got bacon. i asked for mancini's bread but received rye. the home fries were also undercooked. by that point we had both lost our appetites. i like supporting local businesses, but next time i'll go to a chain.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Freedom Square Diner, consider the following steps:

1. Reduce wait times: Address the 15-minute wait time by either seating customers more quickly or increasing staff during peak hours.

2. Improve order accuracy: Ensure that orders are correctly prepared and delivered to the table. Implement a double-check system for orders to minimize errors.

3. Enhance communication: Keep customers informed about any delays or issues with their orders. Apologize for mistakes and offer solutions, such as complimentary items or a discount on the meal."
1,"Went here today with my daughter for a late lunch. The place was fairly empty. We waited about 10 minutes before we even saw a server. Now if you like really hot salsa then this is the place for you, but I am from Louisiana and the salsa here took my breath away it was so hot. On top of that I didn't have water or my drink yet. Our server was very abrupt and to the point ( no friendliness here folks). When we were leaving we passed right behind the hostess who was playing on her cell phone and not a good by, thank y'all for coming in or nothing. There are a lot of better and friendlier Mexican places to eat in this area. Won't be going back.","went here today with my daughter for a late lunch. the place was fairly empty. we waited about 10 minutes before we even saw a server. now if you like really hot salsa then this is the place for you, but i am from louisiana and the salsa here took my breath away it was so hot. on top of that i didn't have water or my drink yet. our server was very abrupt and to the point no friendliness here folks . when we were leaving we passed right behind the hostess who was playing on her cell phone and not a good by, thank y'all for coming in or nothing. there are a lot of better and friendlier mexican places to eat in this area. won't be going back.","gratitude, neutral, annoyance","[INST] A customer left us a 1-star review: 'went here today with my daughter for a late lunch. the place was fairly empty. we waited about 10 minutes before we even saw a server. now if you like really hot salsa then this is the place for you, but i am from louisiana and the salsa here took my breath away it was so hot. on top of that i didn't have water or my drink yet. our server was very abrupt and to the point no friendliness here folks . when we were leaving we passed right behind the hostess who was playing on her cell phone and not a good by, thank y'all for coming in or nothing. there are a lot of better and friendlier mexican places to eat in this area. won't be going back.' The customer feels gratitude, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'went here today with my daughter for a late lunch. the place was fairly empty. we waited about 10 minutes before we even saw a server. now if you like really hot salsa then this is the place for you, but i am from louisiana and the salsa here took my breath away it was so hot. on top of that i didn't have water or my drink yet. our server was very abrupt and to the point no friendliness here folks . when we were leaving we passed right behind the hostess who was playing on her cell phone and not a good by, thank y'all for coming in or nothing. there are a lot of better and friendlier mexican places to eat in this area. won't be going back.' The customer feels gratitude, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve service speed: Ensure servers are prompt in attending to customers, especially when the restaurant is not busy.

2. Offer a variety of salsa options: Offer a range of salsa options, including milder options, to cater to customers with different preferences.

3. Train staff on customer service: Train staff to be more friendly, welcoming, and attentive to customers. This includes greeting customers upon arrival, checking in regularly, and saying goodbye when customers leave."
1,"We stayed at the golden nugget, feb. 8,9,10, five of us. It took us awhile to figure it \nout , their slot machines don't  pay nothing, absolutely nothing. Nothing to keep\nyou around, not even little something's  to keep you playing. Well, we just ambled\nout the door to greener pastures and slot machines that weren't so tight. We're from\nout of state, just thought of giving people heads up.","we stayed at the golden nugget, feb. 8,9,10, five of us. it took us awhile to figure it nout , their slot machines don't pay nothing, absolutely nothing. nothing to keep nyou around, not even little something's to keep you playing. well, we just ambled nout the door to greener pastures and slot machines that weren't so tight. we're from nout of state, just thought of giving people heads up.","neutral, disapproval, annoyance","[INST] A customer left us a 1-star review: 'we stayed at the golden nugget, feb. 8,9,10, five of us. it took us awhile to figure it nout , their slot machines don't pay nothing, absolutely nothing. nothing to keep nyou around, not even little something's to keep you playing. well, we just ambled nout the door to greener pastures and slot machines that weren't so tight. we're from nout of state, just thought of giving people heads up.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'we stayed at the golden nugget, feb. 8,9,10, five of us. it took us awhile to figure it nout , their slot machines don't pay nothing, absolutely nothing. nothing to keep nyou around, not even little something's to keep you playing. well, we just ambled nout the door to greener pastures and slot machines that weren't so tight. we're from nout of state, just thought of giving people heads up.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at the Golden Nugget, consider the following steps:

1. Address the primary concern: Examine the slot machines' payout rates and consider adjusting them to be more competitive. This could potentially attract and retain customers who feel that the current payout rates are too low.

2. Offer a variety of games: Provide a diverse selection of slot machines, including those with different themes, denominations, and payout structures. This can cater to a wider range of preferences and keep customers engaged for longer periods."
1,"My American Express Platinum is no longer accepted and because of this inconvenience AMEX offered a program priority club. this  priority club allows me to  have \""passes\"" I can use to enter the lounge at designated airports. \n\nThat being said the awesome representative/receptionist was obviously having a rough start to her morning perhaps she  hadn't had her coffee for the morning. She  abruptly told me they don't know longer accept American Express platinum nor  do they accept the priority club pass. \n\nIt was a very small lounge, not offering much. I'm not upset about that it's just the fact that after I called American Express and verified that this lounge did except the priority club Express pass. \n\nSo 1 star become this lounge needs to be more informed/up-to-date on this priority club pass.","my american express platinum is no longer accepted and because of this inconvenience amex offered a program priority club. this priority club allows me to have passes i can use to enter the lounge at designated airports. n nthat being said the awesome representative receptionist was obviously having a rough start to her morning perhaps she hadn't had her coffee for the morning. she abruptly told me they don't know longer accept american express platinum nor do they accept the priority club pass. n nit was a very small lounge, not offering much. i'm not upset about that it's just the fact that after i called american express and verified that this lounge did except the priority club express pass. n nso 1 star become this lounge needs to be more informed up to date on this priority club pass.","neutral, disappointment, annoyance","[INST] A customer left us a 1-star review: 'my american express platinum is no longer accepted and because of this inconvenience amex offered a program priority club. this priority club allows me to have passes i can use to enter the lounge at designated airports. n nthat being said the awesome representative receptionist was obviously having a rough start to her morning perhaps she hadn't had her coffee for the morning. she abruptly told me they don't know longer accept american express platinum nor do they accept the priority club pass. n nit was a very small lounge, not offering much. i'm not upset about that it's just the fact that after i called american express and verified that this lounge did except the priority club express pass. n nso 1 star become this lounge needs to be more informed up to date on this priority club pass.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'my american express platinum is no longer accepted and because of this inconvenience amex offered a program priority club. this priority club allows me to have passes i can use to enter the lounge at designated airports. n nthat being said the awesome representative receptionist was obviously having a rough start to her morning perhaps she hadn't had her coffee for the morning. she abruptly told me they don't know longer accept american express platinum nor do they accept the priority club pass. n nit was a very small lounge, not offering much. i'm not upset about that it's just the fact that after i called american express and verified that this lounge did except the priority club express pass. n nso 1 star become this lounge needs to be more informed up to date on this priority club pass.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Train staff to handle customer inquiries professionally and accurately, especially regarding the acceptance of specific cards and membership programs.
2. Verify and update the information about the acceptance of priority club passes at partner locations regularly to ensure accuracy.
3. Offer a solution or compensation for the inconvenience caused, such as a refund or credit for the lounge visit.
4. Follow up with the customer to confirm that the issue has been resolved and to gather feedback on their experience with the resolution process.
5. Consider offering additional training or resources to staff to help them handle difficult situations and provide excellent customer service."
1,"BEWARE!!!  OWNER ALBERTO IS A THIEF DON'T SELL YOUR JEWELRY! Had been a loyal customer for a couple of years until I decided to sell him 3 watches over a month ago, one of them a Rolex since he is a \""Rolex Specialist\"" first as usual did not want to pay me what I wanted & when he saw I did not want to settle for less he agreed to pay me the balance of $500.00 in 2 weeks; because I had done business with him before I never imagined he would not pay me. He called me and flat out told me he was going through a rough time and was not going to pay me the balance of $500.00 he owed me and to do whatever I wanted. When I called him back to tell him I would return his money and for him to return my watches he claimed he no longer had them, I am sure he had already sold them for a good profit. I trusted him and the worst part is that I now know he never intended to pay me my asking price from the beginning but because he wanted my watches the only way he saw to keep them was to offer to pay me the balance later which he stole from me and never paid. I will be reporting him to BBB and see if they can help me because this is wrong! people sell their jewelry because they need the money and then thieves like Alberto take advantage of people in need.","beware!!! owner alberto is a thief don't sell your jewelry! had been a loyal customer for a couple of years until i decided to sell him 3 watches over a month ago, one of them a rolex since he is a rolex specialist first as usual did not want to pay me what i wanted when he saw i did not want to settle for less he agreed to pay me the balance of 500.00 in 2 weeks because i had done business with him before i never imagined he would not pay me. he called me and flat out told me he was going through a rough time and was not going to pay me the balance of 500.00 he owed me and to do whatever i wanted. when i called him back to tell him i would return his money and for him to return my watches he claimed he no longer had them, i am sure he had already sold them for a good profit. i trusted him and the worst part is that i now know he never intended to pay me my asking price from the beginning but because he wanted my watches the only way he saw to keep them was to offer to pay me the balance later which he stole from me and never paid. i will be reporting him to bbb and see if they can help me because this is wrong! people sell their jewelry because they need the money and then thieves like alberto take advantage of people in need.","neutral, annoyance, fear","[INST] A customer left us a 1-star review: 'beware!!! owner alberto is a thief don't sell your jewelry! had been a loyal customer for a couple of years until i decided to sell him 3 watches over a month ago, one of them a rolex since he is a rolex specialist first as usual did not want to pay me what i wanted when he saw i did not want to settle for less he agreed to pay me the balance of 500.00 in 2 weeks because i had done business with him before i never imagined he would not pay me. he called me and flat out told me he was going through a rough time and was not going to pay me the balance of 500.00 he owed me and to do whatever i wanted. when i called him back to tell him i would return his money and for him to return my watches he claimed he no longer had them, i am sure he had already sold them for a good profit. i trusted him and the worst part is that i now know he never intended to pay me my asking price from the beginning but because he wanted my watches the only way he saw to keep them was to offer to pay me the balance later which he stole from me and never paid. i will be reporting him to bbb and see if they can help me because this is wrong! people sell their jewelry because they need the money and then thieves like alberto take advantage of people in need.' The customer feels neutral, annoyance, fear. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'beware!!! owner alberto is a thief don't sell your jewelry! had been a loyal customer for a couple of years until i decided to sell him 3 watches over a month ago, one of them a rolex since he is a rolex specialist first as usual did not want to pay me what i wanted when he saw i did not want to settle for less he agreed to pay me the balance of 500.00 in 2 weeks because i had done business with him before i never imagined he would not pay me. he called me and flat out told me he was going through a rough time and was not going to pay me the balance of 500.00 he owed me and to do whatever i wanted. when i called him back to tell him i would return his money and for him to return my watches he claimed he no longer had them, i am sure he had already sold them for a good profit. i trusted him and the worst part is that i now know he never intended to pay me my asking price from the beginning but because he wanted my watches the only way he saw to keep them was to offer to pay me the balance later which he stole from me and never paid. i will be reporting him to bbb and see if they can help me because this is wrong! people sell their jewelry because they need the money and then thieves like alberto take advantage of people in need.' The customer feels neutral, annoyance, fear. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the customer's concerns: Respond promptly to the review, acknowledging their frustration and expressing empathy for their situation.

2. Investigate the issue: Look into the specific case of the customer's transaction with Alberto to determine if there was any misconduct. If Alberto is found to have acted inappropriately, take appropriate disciplinary action.

3. Offer a solution: If it is confirmed that Alberto did not follow proper business practices, offer to compensate the customer for their loss and make it clear that such behavior will not be tolerated moving forward."
1,"I agree 150% with the other reviews I've read about how they \""milk\"" money out of you. I had FIVE different male dancers within a span of 7 minutes whisper in my ear telling me to get my friend (the bride to be) on stage for a dance, and all reminding me that it's $40. They come up to you, start dancing all of up on you,  and when they're done, whisper again in your ear...$20. Back home in Hawaii, I got into a male review for free and they do waaaay more for basically nothing. The only time you whip out your cash is if you want a second round. Drinks were $12, but in a small glass. And just to add, yes... the dancers have amazing bodies, but their faces... Can we get paper bags please!?!","i agree 150 with the other reviews i've read about how they milk money out of you. i had five different male dancers within a span of 7 minutes whisper in my ear telling me to get my friend the bride to be on stage for a dance, and all reminding me that it's 40. they come up to you, start dancing all of up on you, and when they're done, whisper again in your ear... 20. back home in hawaii, i got into a male review for free and they do waaaay more for basically nothing. the only time you whip out your cash is if you want a second round. drinks were 12, but in a small glass. and just to add, yes... the dancers have amazing bodies, but their faces... can we get paper bags please!?!","approval, neutral, realization","[INST] A customer left us a 1-star review: 'i agree 150 with the other reviews i've read about how they milk money out of you. i had five different male dancers within a span of 7 minutes whisper in my ear telling me to get my friend the bride to be on stage for a dance, and all reminding me that it's 40. they come up to you, start dancing all of up on you, and when they're done, whisper again in your ear... 20. back home in hawaii, i got into a male review for free and they do waaaay more for basically nothing. the only time you whip out your cash is if you want a second round. drinks were 12, but in a small glass. and just to add, yes... the dancers have amazing bodies, but their faces... can we get paper bags please!?!' The customer feels approval, neutral, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i agree 150 with the other reviews i've read about how they milk money out of you. i had five different male dancers within a span of 7 minutes whisper in my ear telling me to get my friend the bride to be on stage for a dance, and all reminding me that it's 40. they come up to you, start dancing all of up on you, and when they're done, whisper again in your ear... 20. back home in hawaii, i got into a male review for free and they do waaaay more for basically nothing. the only time you whip out your cash is if you want a second round. drinks were 12, but in a small glass. and just to add, yes... the dancers have amazing bodies, but their faces... can we get paper bags please!?!' The customer feels approval, neutral, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address the high-pressure sales tactics: Limit the number of dancers approaching the customer and ensure they respect personal space. Provide clear information about the cost of additional dances upfront.

2. Improve the value proposition: Offer a more engaging and varied show, with a focus on quality and entertainment rather than just sales.

3. Enhance the atmosphere: Invest in the appearance and training of the dancers, focusing on both their physical fitness and their interpersonal skills.

4. Review pricing and portion sizes: Consider offering more competitive pricing for dances and increasing the size of drinks served."
1,"Wife and I had hors d'oeuvres at the bar. Four hours later we both became violently ill and had to stay the next twenty four hours in our hotel room, making this our worst Vegas trip ever. Mon Ami Gabi=not such a good night. How do you say hell night in French? Enfer nuit? \n\nI think a name change is in order. Oh, and your staff is very French too. In attitude.","wife and i had hors d'oeuvres at the bar. four hours later we both became violently ill and had to stay the next twenty four hours in our hotel room, making this our worst vegas trip ever. mon ami gabi not such a good night. how do you say hell night in french? enfer nuit? n ni think a name change is in order. oh, and your staff is very french too. in attitude.","disappointment, annoyance, disapproval","[INST] A customer left us a 1-star review: 'wife and i had hors d'oeuvres at the bar. four hours later we both became violently ill and had to stay the next twenty four hours in our hotel room, making this our worst vegas trip ever. mon ami gabi not such a good night. how do you say hell night in french? enfer nuit? n ni think a name change is in order. oh, and your staff is very french too. in attitude.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'wife and i had hors d'oeuvres at the bar. four hours later we both became violently ill and had to stay the next twenty four hours in our hotel room, making this our worst vegas trip ever. mon ami gabi not such a good night. how do you say hell night in french? enfer nuit? n ni think a name change is in order. oh, and your staff is very french too. in attitude.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize sincerely for the unpleasant experience and express empathy for their situation.
2. Investigate the cause of the illness, possibly by contacting the health department or the food supplier, to ensure it was not due to food poisoning.
3. Offer a genuine apology and compensation for the inconvenience caused, such as a refund or a complimentary meal at a later date.
4. Address the customer's concern about the attitude of the staff by providing additional training to ensure they are friendly, welcoming, and attentive to all customers."
1,worst restaurant.it is no way comparable with Malaya cuisine in elizabeth uptown charlotte.The malaysian fried rice which I ordered looked like old and smelled really bad.I would never recommend this restaurant to anybody.If you want Malaysian food I will recommend the Malaya cusine in elizabeth near CPCC central campus.,worst restaurant.it is no way comparable with malaya cuisine in elizabeth uptown charlotte.the malaysian fried rice which i ordered looked like old and smelled really bad.i would never recommend this restaurant to anybody.if you want malaysian food i will recommend the malaya cusine in elizabeth near cpcc central campus.,"disgust, disapproval, annoyance","[INST] A customer left us a 1-star review: 'worst restaurant.it is no way comparable with malaya cuisine in elizabeth uptown charlotte.the malaysian fried rice which i ordered looked like old and smelled really bad.i would never recommend this restaurant to anybody.if you want malaysian food i will recommend the malaya cusine in elizabeth near cpcc central campus.' The customer feels disgust, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'worst restaurant.it is no way comparable with malaya cuisine in elizabeth uptown charlotte.the malaysian fried rice which i ordered looked like old and smelled really bad.i would never recommend this restaurant to anybody.if you want malaysian food i will recommend the malaya cusine in elizabeth near cpcc central campus.' The customer feels disgust, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Acknowledge the complaint: Respond to the review promptly and professionally, acknowledging the customer's disappointment and expressing empathy for their experience.

2. Apologize sincerely: Offer a genuine apology for the poor quality of the food they received, and assure them that we value their feedback and are committed to improving our services.

3. Offer a solution: Provide a solution to make it right, such as offering a complimentary meal or a discount on their next visit."
1,"Maybe the worst sushi experience I have had minus the good company. First of all our meals did not arrive at the same time or even close. It took more than an hour to get sashimi. Two of our dishes did not arrive at all. When we asked our server to just cancel them, he remarked \""they didn't arrive?\"" When we asked for our check we noted that we were charged for one of said dishes. I'm not one to ever complain about a meal but this was something I couldn't just let be. In all the service was better than the mediocre sushi we received. If you want great ambience, go for a drink just forget about eating.","maybe the worst sushi experience i have had minus the good company. first of all our meals did not arrive at the same time or even close. it took more than an hour to get sashimi. two of our dishes did not arrive at all. when we asked our server to just cancel them, he remarked they didn't arrive? when we asked for our check we noted that we were charged for one of said dishes. i'm not one to ever complain about a meal but this was something i couldn't just let be. in all the service was better than the mediocre sushi we received. if you want great ambience, go for a drink just forget about eating.","disappointment, annoyance, disapproval","[INST] A customer left us a 1-star review: 'maybe the worst sushi experience i have had minus the good company. first of all our meals did not arrive at the same time or even close. it took more than an hour to get sashimi. two of our dishes did not arrive at all. when we asked our server to just cancel them, he remarked they didn't arrive? when we asked for our check we noted that we were charged for one of said dishes. i'm not one to ever complain about a meal but this was something i couldn't just let be. in all the service was better than the mediocre sushi we received. if you want great ambience, go for a drink just forget about eating.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'maybe the worst sushi experience i have had minus the good company. first of all our meals did not arrive at the same time or even close. it took more than an hour to get sashimi. two of our dishes did not arrive at all. when we asked our server to just cancel them, he remarked they didn't arrive? when we asked for our check we noted that we were charged for one of said dishes. i'm not one to ever complain about a meal but this was something i couldn't just let be. in all the service was better than the mediocre sushi we received. if you want great ambience, go for a drink just forget about eating.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the inconvenience: Acknowledge the customer's frustration and express sincere apologies for the poor service and long wait times.

2. Address the issues: Investigate the reasons for the delayed service, missing dishes, and incorrect charges. Offer a solution, such as a complimentary meal or a discount on their next visit, to make up for the negative experience.

3. Improve communication: Ensure that all orders are taken and delivered accurately and in a timely manner. Train staff to keep customers informed about any delays or issues that may arise."
1,"I WILL NOT BE GOING BACK.  My insurance covers a standard exam, including dilation.  When I got there, the attendant gave me paperwork to sign which included an agreement to have an electronic scan instead of dilation for an extra $39.00.  Both her and the paperwork made it sound like it was basically mandatory.  I had to fill out a form declining it and tell two attendants that I did not want to pay extra.  When I went to the doctor, she told me my eyes were \""healthy\"" and I didn't need that portion of the exam, even though I've had it every other time I've been to an optometrist.  \n\nFinally, they REFUSED to tell my inter-pupilary distance.  I asked the doctor and she said that the eyeware people would not let her tell me.  I asked the eyeware people and they said the doctor wouldn't let them tell me.  Finally, after making a few fake excuses, the doctor told me that they didn't want people to know because they didn't want them to be able to order online.","i will not be going back. my insurance covers a standard exam, including dilation. when i got there, the attendant gave me paperwork to sign which included an agreement to have an electronic scan instead of dilation for an extra 39.00. both her and the paperwork made it sound like it was basically mandatory. i had to fill out a form declining it and tell two attendants that i did not want to pay extra. when i went to the doctor, she told me my eyes were healthy and i didn't need that portion of the exam, even though i've had it every other time i've been to an optometrist. n nfinally, they refused to tell my inter pupilary distance. i asked the doctor and she said that the eyeware people would not let her tell me. i asked the eyeware people and they said the doctor wouldn't let them tell me. finally, after making a few fake excuses, the doctor told me that they didn't want people to know because they didn't want them to be able to order online.","neutral, approval, disapproval","[INST] A customer left us a 1-star review: 'i will not be going back. my insurance covers a standard exam, including dilation. when i got there, the attendant gave me paperwork to sign which included an agreement to have an electronic scan instead of dilation for an extra 39.00. both her and the paperwork made it sound like it was basically mandatory. i had to fill out a form declining it and tell two attendants that i did not want to pay extra. when i went to the doctor, she told me my eyes were healthy and i didn't need that portion of the exam, even though i've had it every other time i've been to an optometrist. n nfinally, they refused to tell my inter pupilary distance. i asked the doctor and she said that the eyeware people would not let her tell me. i asked the eyeware people and they said the doctor wouldn't let them tell me. finally, after making a few fake excuses, the doctor told me that they didn't want people to know because they didn't want them to be able to order online.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i will not be going back. my insurance covers a standard exam, including dilation. when i got there, the attendant gave me paperwork to sign which included an agreement to have an electronic scan instead of dilation for an extra 39.00. both her and the paperwork made it sound like it was basically mandatory. i had to fill out a form declining it and tell two attendants that i did not want to pay extra. when i went to the doctor, she told me my eyes were healthy and i didn't need that portion of the exam, even though i've had it every other time i've been to an optometrist. n nfinally, they refused to tell my inter pupilary distance. i asked the doctor and she said that the eyeware people would not let her tell me. i asked the eyeware people and they said the doctor wouldn't let them tell me. finally, after making a few fake excuses, the doctor told me that they didn't want people to know because they didn't want them to be able to order online.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps could be taken:

1. Clarify the procedure and costs: Ensure that all paperwork and staff communicate clearly about the standard exam procedure, including dilation, and any additional services or costs. Make it clear that dilation is not mandatory and the customer has the right to decline any additional services.

2. Provide accurate information: The customer felt misled about the necessity of the electronic scan. Ensure that the staff is well-informed about the benefits and necessity of each service offered, and communicate this information accurately to the customers.

3. Respect customer's choices: The customer felt pressured to pay for the electronic scan."
1,"Unbelievable! ! I just ordered online ,after waiting an hour for my sandwich that never showed up i call the  store and the delivery girl gave my sandwich to my  neighbor? ?!! The neighbor said it was his so she just gave it to him? ?! Its obviously not the right address or the right name that ordered? ! And all they have to say was its your neighbor mam like they did nothing wrong,pure incompetence! !ill never order from them again and i suggest you don't either unless you want to feed your neighborhood and not yourself .i wish i could give them 0 stars ..so disappointed.!","unbelievable! ! i just ordered online ,after waiting an hour for my sandwich that never showed up i call the store and the delivery girl gave my sandwich to my neighbor? ?!! the neighbor said it was his so she just gave it to him? ?! its obviously not the right address or the right name that ordered? ! and all they have to say was its your neighbor mam like they did nothing wrong,pure incompetence! !ill never order from them again and i suggest you don't either unless you want to feed your neighborhood and not yourself .i wish i could give them 0 stars ..so disappointed.!","disappointment, disapproval, annoyance","[INST] A customer left us a 1-star review: 'unbelievable! ! i just ordered online ,after waiting an hour for my sandwich that never showed up i call the store and the delivery girl gave my sandwich to my neighbor? ?!! the neighbor said it was his so she just gave it to him? ?! its obviously not the right address or the right name that ordered? ! and all they have to say was its your neighbor mam like they did nothing wrong,pure incompetence! !ill never order from them again and i suggest you don't either unless you want to feed your neighborhood and not yourself .i wish i could give them 0 stars ..so disappointed.!' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'unbelievable! ! i just ordered online ,after waiting an hour for my sandwich that never showed up i call the store and the delivery girl gave my sandwich to my neighbor? ?!! the neighbor said it was his so she just gave it to him? ?! its obviously not the right address or the right name that ordered? ! and all they have to say was its your neighbor mam like they did nothing wrong,pure incompetence! !ill never order from them again and i suggest you don't either unless you want to feed your neighborhood and not yourself .i wish i could give them 0 stars ..so disappointed.!' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the inconvenience: Acknowledge the customer's frustration and express sincere apologies for the mistake that occurred during the delivery process.

2. Investigate the issue: Look into the details of the delivery to understand what went wrong and ensure that such incidents do not happen in the future.

3. Offer a solution: Offer a compensation for the inconvenience caused, such as a refund, discount, or a free delivery on their next order."
1,Booked a night at Planet Hollywood to watch Britney's Piece of me with my best friend.\n\nPaid $180 and change plus tax. And $20. Something for resort fee( which we did not use anything in the resort) \n\n$200+ for one night of stay only to find out they have put us into the corner of the corner of their hotel. The sidekick room of the suite!! And on top of that  the water pressure for the shower felt like I was showering in a 3rd world country... \n\nMy suggestion for everyone is this. If you don't have to stay here. Book else where. Totally not worth the $$$,booked a night at planet hollywood to watch britney's piece of me with my best friend. n npaid 180 and change plus tax. and 20. something for resort fee which we did not use anything in the resort n n 200 for one night of stay only to find out they have put us into the corner of the corner of their hotel. the sidekick room of the suite!! and on top of that the water pressure for the shower felt like i was showering in a 3rd world country... n nmy suggestion for everyone is this. if you don't have to stay here. book else where. totally not worth the,"neutral, disappointment, realization","[INST] A customer left us a 1-star review: 'booked a night at planet hollywood to watch britney's piece of me with my best friend. n npaid 180 and change plus tax. and 20. something for resort fee which we did not use anything in the resort n n 200 for one night of stay only to find out they have put us into the corner of the corner of their hotel. the sidekick room of the suite!! and on top of that the water pressure for the shower felt like i was showering in a 3rd world country... n nmy suggestion for everyone is this. if you don't have to stay here. book else where. totally not worth the' The customer feels neutral, disappointment, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'booked a night at planet hollywood to watch britney's piece of me with my best friend. n npaid 180 and change plus tax. and 20. something for resort fee which we did not use anything in the resort n n 200 for one night of stay only to find out they have put us into the corner of the corner of their hotel. the sidekick room of the suite!! and on top of that the water pressure for the shower felt like i was showering in a 3rd world country... n nmy suggestion for everyone is this. if you don't have to stay here. book else where. totally not worth the' The customer feels neutral, disappointment, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following concerns:

1. Room location: Ensure that all bookings are placed in suitable rooms that meet the customer's expectations. This may involve offering a room upgrade or providing a clearer description of the room types available.

2. Resort fee: Review the resort fee and its inclusions to ensure that it provides value to the customer. If necessary, adjust the fee or offer additional benefits to make it more appealing.

3. Shower water pressure: Investigate the issue with the shower water pressure and take appropriate action to resolve it."
1,"Just as an update, I ended up having to TOW my car away from Arizona Dyno Chip, and I took it to Gene's Auto Worx (the highest rated auto shop in the area on Yelp). Gene tackled the issues with my car, and called me back a day later to say that my car wasn't running because the Mass Air Flow sensor wasn't plugged in. I'm working with some consumer reporting agencies to try and get at least the cost of the tow back from Arizona Dyno Chip, since it wasn't operational due to Arizona Dyno Chip not even bothering to put it back together. These guys are jerks and scam artists; Arizona Dyno Chip will scam you and Arizona Dyno Chip will rip you off. Look for a high rated, trustworthy auto shop on Yelp!","just as an update, i ended up having to tow my car away from arizona dyno chip, and i took it to gene's auto worx the highest rated auto shop in the area on yelp . gene tackled the issues with my car, and called me back a day later to say that my car wasn't running because the mass air flow sensor wasn't plugged in. i'm working with some consumer reporting agencies to try and get at least the cost of the tow back from arizona dyno chip, since it wasn't operational due to arizona dyno chip not even bothering to put it back together. these guys are jerks and scam artists arizona dyno chip will scam you and arizona dyno chip will rip you off. look for a high rated, trustworthy auto shop on yelp!","neutral, disappointment, realization","[INST] A customer left us a 1-star review: 'just as an update, i ended up having to tow my car away from arizona dyno chip, and i took it to gene's auto worx the highest rated auto shop in the area on yelp . gene tackled the issues with my car, and called me back a day later to say that my car wasn't running because the mass air flow sensor wasn't plugged in. i'm working with some consumer reporting agencies to try and get at least the cost of the tow back from arizona dyno chip, since it wasn't operational due to arizona dyno chip not even bothering to put it back together. these guys are jerks and scam artists arizona dyno chip will scam you and arizona dyno chip will rip you off. look for a high rated, trustworthy auto shop on yelp!' The customer feels neutral, disappointment, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'just as an update, i ended up having to tow my car away from arizona dyno chip, and i took it to gene's auto worx the highest rated auto shop in the area on yelp . gene tackled the issues with my car, and called me back a day later to say that my car wasn't running because the mass air flow sensor wasn't plugged in. i'm working with some consumer reporting agencies to try and get at least the cost of the tow back from arizona dyno chip, since it wasn't operational due to arizona dyno chip not even bothering to put it back together. these guys are jerks and scam artists arizona dyno chip will scam you and arizona dyno chip will rip you off. look for a high rated, trustworthy auto shop on yelp!' The customer feels neutral, disappointment, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience with Arizona Dyno Chip, the following steps could be taken:

1. Acknowledge the issue: Respond to the review by acknowledging the customer's experience and expressing regret for the inconvenience they faced.

2. Offer a solution: Offer to reimburse the cost of the tow, as a goodwill gesture, and invite the customer to bring their car back for a thorough inspection and repair at no cost.

3. Improve communication: Ensure that all work is thoroughly explained to the customer before and after the service, and that they are kept informed of any issues that arise during the service."
1,"Remember in the 90s when Kyoto Bowl was good and you could page your friend, he'd call you and you could ask him to stop by the Blockbuster to pick up Terminator II swing by the Kyoto Bowl and grab you a Teriyaki Bowl?  \n\nThen that dude stole your girlfriend, you got an iPhone, Blockbuster closes virtually every store around, and Kyoto Bowl started serving awful food that smells like bile in a bowl.  \n\nAt least you still have Terminator II.....now on DVD with bonus features.  \n\nIf you're tempted to re-live the 90's at the Kyoto Bowl, just play some Pearl Jam and grow your goatee out instead.  You'll be happy you did.","remember in the 90s when kyoto bowl was good and you could page your friend, he'd call you and you could ask him to stop by the blockbuster to pick up terminator ii swing by the kyoto bowl and grab you a teriyaki bowl? n nthen that dude stole your girlfriend, you got an iphone, blockbuster closes virtually every store around, and kyoto bowl started serving awful food that smells like bile in a bowl. n nat least you still have terminator ii.....now on dvd with bonus features. n nif you're tempted to re live the 90's at the kyoto bowl, just play some pearl jam and grow your goatee out instead. you'll be happy you did.","neutral, annoyance, curiosity","[INST] A customer left us a 1-star review: 'remember in the 90s when kyoto bowl was good and you could page your friend, he'd call you and you could ask him to stop by the blockbuster to pick up terminator ii swing by the kyoto bowl and grab you a teriyaki bowl? n nthen that dude stole your girlfriend, you got an iphone, blockbuster closes virtually every store around, and kyoto bowl started serving awful food that smells like bile in a bowl. n nat least you still have terminator ii.....now on dvd with bonus features. n nif you're tempted to re live the 90's at the kyoto bowl, just play some pearl jam and grow your goatee out instead. you'll be happy you did.' The customer feels neutral, annoyance, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'remember in the 90s when kyoto bowl was good and you could page your friend, he'd call you and you could ask him to stop by the blockbuster to pick up terminator ii swing by the kyoto bowl and grab you a teriyaki bowl? n nthen that dude stole your girlfriend, you got an iphone, blockbuster closes virtually every store around, and kyoto bowl started serving awful food that smells like bile in a bowl. n nat least you still have terminator ii.....now on dvd with bonus features. n nif you're tempted to re live the 90's at the kyoto bowl, just play some pearl jam and grow your goatee out instead. you'll be happy you did.' The customer feels neutral, annoyance, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Kyoto Bowl, we could focus on the following areas:

1. Quality of Food: Address the concern about the food smelling like bile in a bowl by improving the quality and freshness of ingredients used.

2. Nostalgia Factor: Acknowledge the customer's nostalgia for the 90s experience and consider implementing elements that evoke that era, such as playing 90s music, offering retro menu items, or creating a more vintage atmosphere.

3. Communication: Improve communication with customers, perhaps by asking for feedback regularly and responding promptly to reviews."
1,"There is a reason the flights are so cheap...they charge you 100 dollars if your bag is over 50 pounds but they'll give you a trash bag to put your items in to check and then you don't have to pay. Oh, I guess that extra five pounds really doesn't make a difference then does it. Why would I put my belongings in garbage bag to get tossed around? I even to them I was military on leave orders and it didn't seem to matter. Awful airlines... I'll pay extra to fly with Alaska.","there is a reason the flights are so cheap...they charge you 100 dollars if your bag is over 50 pounds but they'll give you a trash bag to put your items in to check and then you don't have to pay. oh, i guess that extra five pounds really doesn't make a difference then does it. why would i put my belongings in garbage bag to get tossed around? i even to them i was military on leave orders and it didn't seem to matter. awful airlines... i'll pay extra to fly with alaska.","annoyance, neutral, confusion","[INST] A customer left us a 1-star review: 'there is a reason the flights are so cheap...they charge you 100 dollars if your bag is over 50 pounds but they'll give you a trash bag to put your items in to check and then you don't have to pay. oh, i guess that extra five pounds really doesn't make a difference then does it. why would i put my belongings in garbage bag to get tossed around? i even to them i was military on leave orders and it didn't seem to matter. awful airlines... i'll pay extra to fly with alaska.' The customer feels annoyance, neutral, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'there is a reason the flights are so cheap...they charge you 100 dollars if your bag is over 50 pounds but they'll give you a trash bag to put your items in to check and then you don't have to pay. oh, i guess that extra five pounds really doesn't make a difference then does it. why would i put my belongings in garbage bag to get tossed around? i even to them i was military on leave orders and it didn't seem to matter. awful airlines... i'll pay extra to fly with alaska.' The customer feels annoyance, neutral, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. **Clear Communication**: Clearly communicate baggage weight limits and associated fees, including any exceptions (such as for military personnel on leave). This information should be easily accessible on the website and through customer service representatives.

2. **Respect and Understanding**: Show understanding and respect towards customers, especially those with special circumstances like military personnel on leave. This could involve providing personalized assistance and accommodations when possible.

3. **Quality of Service**: Improve the quality of the baggage handling process to ensure that checked bags are not being tossed around excessively. This could involve better training for baggage handlers and improved equipment."
1,"Had the worst experience I've ever had in my life. General manager was super rude when I asked him to substitute pancakes to something  else, he said he have to charge me but He can give me maybe a \""SLICE OF TOMATO\"" for free. \""In his own words\""  Like seriously, was that necessary & having a attitude on Saturday afternoon & you happen to be the GENERAL MANAGER? No wonder this place gets bad reviews. It's these people make the restaurant look bad. But food can't save this Original pancake house ANYWAY. I fell the like the GM hated his job & didn't want to be here. For food, Worst taste of pancakes I've ever had. WILL NOT RETURN back to this place ever.","had the worst experience i've ever had in my life. general manager was super rude when i asked him to substitute pancakes to something else, he said he have to charge me but he can give me maybe a slice of tomato for free. in his own words like seriously, was that necessary having a attitude on saturday afternoon you happen to be the general manager? no wonder this place gets bad reviews. it's these people make the restaurant look bad. but food can't save this original pancake house anyway. i fell the like the gm hated his job didn't want to be here. for food, worst taste of pancakes i've ever had. will not return back to this place ever.","annoyance, disappointment, disapproval","[INST] A customer left us a 1-star review: 'had the worst experience i've ever had in my life. general manager was super rude when i asked him to substitute pancakes to something else, he said he have to charge me but he can give me maybe a slice of tomato for free. in his own words like seriously, was that necessary having a attitude on saturday afternoon you happen to be the general manager? no wonder this place gets bad reviews. it's these people make the restaurant look bad. but food can't save this original pancake house anyway. i fell the like the gm hated his job didn't want to be here. for food, worst taste of pancakes i've ever had. will not return back to this place ever.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'had the worst experience i've ever had in my life. general manager was super rude when i asked him to substitute pancakes to something else, he said he have to charge me but he can give me maybe a slice of tomato for free. in his own words like seriously, was that necessary having a attitude on saturday afternoon you happen to be the general manager? no wonder this place gets bad reviews. it's these people make the restaurant look bad. but food can't save this original pancake house anyway. i fell the like the gm hated his job didn't want to be here. for food, worst taste of pancakes i've ever had. will not return back to this place ever.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Acknowledge the customer's feedback: Respond to the review by acknowledging their negative experience and expressing empathy for their disappointment.

2. Apologize for the incident: Offer a sincere apology for the poor service they received, particularly from the General Manager.

3. Offer a solution: Assure the customer that we take their feedback seriously and will take steps to address the issue. Offer a complimentary meal or discount on their next visit as a gesture of goodwill."
1,Whoever the person was on shift today was so rude I got there at 5:50 (normally close at 9). Not only would he not serve me he wouldn't even make eye contact. I live by here and go here probably every other week. Now will never go again. The owner should know last person on shift today just cost you a customer. Ps I'll post a picture to prove it just so that dick who was working doesn't try to talk his way out of it.,whoever the person was on shift today was so rude i got there at 5 50 normally close at 9 . not only would he not serve me he wouldn't even make eye contact. i live by here and go here probably every other week. now will never go again. the owner should know last person on shift today just cost you a customer. ps i'll post a picture to prove it just so that dick who was working doesn't try to talk his way out of it.,"annoyance, neutral, anger","[INST] A customer left us a 1-star review: 'whoever the person was on shift today was so rude i got there at 5 50 normally close at 9 . not only would he not serve me he wouldn't even make eye contact. i live by here and go here probably every other week. now will never go again. the owner should know last person on shift today just cost you a customer. ps i'll post a picture to prove it just so that dick who was working doesn't try to talk his way out of it.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'whoever the person was on shift today was so rude i got there at 5 50 normally close at 9 . not only would he not serve me he wouldn't even make eye contact. i live by here and go here probably every other week. now will never go again. the owner should know last person on shift today just cost you a customer. ps i'll post a picture to prove it just so that dick who was working doesn't try to talk his way out of it.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially regain their business, the following steps can be taken:

1. Acknowledge the complaint: Respond to the review promptly, acknowledging the customer's frustration and apologizing for the poor service they received.

2. Investigate the issue: Speak with the employee in question to understand their side of the story and gather more details about the incident.

3. Address the issue: If the employee was indeed rude, take appropriate disciplinary action and provide additional training to ensure they understand the importance of customer service."
1,"Really mediocre, just plain jane boring sandwiches.  They skimp on key ingredients, like cream cheese on the lox sandwich on pumpernickel, which btw the bread tastes stale and the worst pumpernickel I have ever had, not fresh or nice tasting at all.  Just really not a very good place and not very good sandwiches.  The thing that really earks me and inspired me to write the review is their cocky name Sacks \""Art of Sandwicherie\"".  There is NO art going on here, just plain boring commercialized sandwiches that sound good but disappoint.  I will never be coming back, there are much better alternatives.  Basically anything other than subway will win this place out.  What a disappointment.","really mediocre, just plain jane boring sandwiches. they skimp on key ingredients, like cream cheese on the lox sandwich on pumpernickel, which btw the bread tastes stale and the worst pumpernickel i have ever had, not fresh or nice tasting at all. just really not a very good place and not very good sandwiches. the thing that really earks me and inspired me to write the review is their cocky name sacks art of sandwicherie . there is no art going on here, just plain boring commercialized sandwiches that sound good but disappoint. i will never be coming back, there are much better alternatives. basically anything other than subway will win this place out. what a disappointment.","disappointment, disapproval, annoyance","[INST] A customer left us a 1-star review: 'really mediocre, just plain jane boring sandwiches. they skimp on key ingredients, like cream cheese on the lox sandwich on pumpernickel, which btw the bread tastes stale and the worst pumpernickel i have ever had, not fresh or nice tasting at all. just really not a very good place and not very good sandwiches. the thing that really earks me and inspired me to write the review is their cocky name sacks art of sandwicherie . there is no art going on here, just plain boring commercialized sandwiches that sound good but disappoint. i will never be coming back, there are much better alternatives. basically anything other than subway will win this place out. what a disappointment.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'really mediocre, just plain jane boring sandwiches. they skimp on key ingredients, like cream cheese on the lox sandwich on pumpernickel, which btw the bread tastes stale and the worst pumpernickel i have ever had, not fresh or nice tasting at all. just really not a very good place and not very good sandwiches. the thing that really earks me and inspired me to write the review is their cocky name sacks art of sandwicherie . there is no art going on here, just plain boring commercialized sandwiches that sound good but disappoint. i will never be coming back, there are much better alternatives. basically anything other than subway will win this place out. what a disappointment.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Quality of Ingredients: Ensure that key ingredients, such as cream cheese on the lox sandwich, are consistently provided in adequate amounts.

2. Bread Quality: Improve the quality of pumpernickel bread by ensuring it is fresh, tasty, and not stale.

3. Menu Variety: Offer a more diverse menu to cater to a wider range of tastes and preferences, moving beyond commercialized sandwiches.

4. Service: Enhance customer service by being more attentive to customer feedback and making necessary adjustments to improve their overall experience."
1,"Went to see Amy on a Groupon.  She did the fastest cut in the west!  It looked Ok, not the greatest (which I expected from this place).  I got home and my son said \""Mom, you have a mullet!\""  Yep, sure enough the cut wasn't even in the back.  I went back in an hour and she got me in to fix it.  Unfortunately, now I'm at home I see it doesn't match the other side of the back of my head.  Ok....if this was Super Cuts or something like that I'd just live with it.  NOT Leiden Mitchell....I guess with a Groupon they give you a half price cut.","went to see amy on a groupon. she did the fastest cut in the west! it looked ok, not the greatest which i expected from this place . i got home and my son said mom, you have a mullet! yep, sure enough the cut wasn't even in the back. i went back in an hour and she got me in to fix it. unfortunately, now i'm at home i see it doesn't match the other side of the back of my head. ok....if this was super cuts or something like that i'd just live with it. not leiden mitchell....i guess with a groupon they give you a half price cut.","neutral, disappointment, approval","[INST] A customer left us a 1-star review: 'went to see amy on a groupon. she did the fastest cut in the west! it looked ok, not the greatest which i expected from this place . i got home and my son said mom, you have a mullet! yep, sure enough the cut wasn't even in the back. i went back in an hour and she got me in to fix it. unfortunately, now i'm at home i see it doesn't match the other side of the back of my head. ok....if this was super cuts or something like that i'd just live with it. not leiden mitchell....i guess with a groupon they give you a half price cut.' The customer feels neutral, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'went to see amy on a groupon. she did the fastest cut in the west! it looked ok, not the greatest which i expected from this place . i got home and my son said mom, you have a mullet! yep, sure enough the cut wasn't even in the back. i went back in an hour and she got me in to fix it. unfortunately, now i'm at home i see it doesn't match the other side of the back of my head. ok....if this was super cuts or something like that i'd just live with it. not leiden mitchell....i guess with a groupon they give you a half price cut.' The customer feels neutral, disappointment, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the inconvenience and misunderstanding: Acknowledge the customer's frustration and apologize for the unsatisfactory experience.

2. Offer a complimentary service to rectify the issue: Offer to have Amy, or another experienced stylist, redo the haircut at no additional cost to the customer. This will show that we value their business and are committed to providing quality service.

3. Address the communication issue: Ensure that the stylist communicates more effectively with the customer during the haircut, especially when working on the back of the head."
1,"Will not be returning.  My company orders from here twice a week. When we tried to use a Groupon deal, we were turned away, with attitude.  Customer service was horrible,  once the lady got off her phone to see why I was there. Will be Rolling to another place for my bbq.","will not be returning. my company orders from here twice a week. when we tried to use a groupon deal, we were turned away, with attitude. customer service was horrible, once the lady got off her phone to see why i was there. will be rolling to another place for my bbq.","neutral, annoyance, disapproval","[INST] A customer left us a 1-star review: 'will not be returning. my company orders from here twice a week. when we tried to use a groupon deal, we were turned away, with attitude. customer service was horrible, once the lady got off her phone to see why i was there. will be rolling to another place for my bbq.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'will not be returning. my company orders from here twice a week. when we tried to use a groupon deal, we were turned away, with attitude. customer service was horrible, once the lady got off her phone to see why i was there. will be rolling to another place for my bbq.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Train staff to handle multiple tasks simultaneously: Ensure that staff are able to attend to customers while also managing other tasks, such as checking promotions or deals.

2. Improve communication skills: Train staff to communicate effectively and professionally with customers, especially when dealing with issues or complaints.

3. Be more flexible with promotions and deals: Review the company's policy on using promotions and deals, and consider being more flexible to accommodate customers' needs.

4. Prioritize customer service: Make customer service a top priority, and ensure that staff are trained to provide excellent service to all customers."
1,"Average burger, average taste, above average prices. Anyone who thinks this is good food has no credibility when it comes to food. If you want cheap cheese, bland meat, and a lot of grease and want to pay too much this is the place. I go to Columbus OH for work, Graffiti burger is the place over there. They have a big sign over the Five Guys in Columbus. I passed by the Five Guys, almost empty, go to Graffiti, PACKED. There is a reason for that, they serve the best burgers around. I so wish AZ had a place like that. Until that happens, I am in search for the best burger in AZ.","average burger, average taste, above average prices. anyone who thinks this is good food has no credibility when it comes to food. if you want cheap cheese, bland meat, and a lot of grease and want to pay too much this is the place. i go to columbus oh for work, graffiti burger is the place over there. they have a big sign over the five guys in columbus. i passed by the five guys, almost empty, go to graffiti, packed. there is a reason for that, they serve the best burgers around. i so wish az had a place like that. until that happens, i am in search for the best burger in az.","desire, neutral, admiration","[INST] A customer left us a 1-star review: 'average burger, average taste, above average prices. anyone who thinks this is good food has no credibility when it comes to food. if you want cheap cheese, bland meat, and a lot of grease and want to pay too much this is the place. i go to columbus oh for work, graffiti burger is the place over there. they have a big sign over the five guys in columbus. i passed by the five guys, almost empty, go to graffiti, packed. there is a reason for that, they serve the best burgers around. i so wish az had a place like that. until that happens, i am in search for the best burger in az.' The customer feels desire, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'average burger, average taste, above average prices. anyone who thinks this is good food has no credibility when it comes to food. if you want cheap cheese, bland meat, and a lot of grease and want to pay too much this is the place. i go to columbus oh for work, graffiti burger is the place over there. they have a big sign over the five guys in columbus. i passed by the five guys, almost empty, go to graffiti, packed. there is a reason for that, they serve the best burgers around. i so wish az had a place like that. until that happens, i am in search for the best burger in az.' The customer feels desire, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially win them back, we could consider the following steps:

1. Address the quality concerns: Improve the taste and quality of our burgers, focusing on reducing blandness, excess grease, and increasing flavor.

2. Competitive pricing: Review our pricing strategy to ensure it is competitive with other local burger joints, without compromising on quality.

3. Customer feedback: Reach out to the customer to express our appreciation for their feedback and offer a complimentary meal or discount on their next visit to try our improved offerings."
1,The only reason to go here was the excellent low-calorie desserts. It turns out they lied about the calorie content and they are actually high-calorie excellent desserts. \n\nCheck the stories in the newspaper for more info. I will never go here again.,the only reason to go here was the excellent low calorie desserts. it turns out they lied about the calorie content and they are actually high calorie excellent desserts. n ncheck the stories in the newspaper for more info. i will never go here again.,"admiration, neutral, approval","[INST] A customer left us a 1-star review: 'the only reason to go here was the excellent low calorie desserts. it turns out they lied about the calorie content and they are actually high calorie excellent desserts. n ncheck the stories in the newspaper for more info. i will never go here again.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the only reason to go here was the excellent low calorie desserts. it turns out they lied about the calorie content and they are actually high calorie excellent desserts. n ncheck the stories in the newspaper for more info. i will never go here again.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review by acknowledging the customer's concern about the misrepresentation of calorie content in our desserts.

2. Apologize sincerely: Express regret for the inconvenience caused and apologize for any disappointment or frustration the customer may have experienced.

3. Investigate the issue: Look into the accuracy of the calorie content claims for our desserts and take corrective action if necessary."
1,"God these are the worst donuts around, DRY DRY DRY.  To top it off the coffee isn't what its cracked up to be and the one time I went to this location they didn't carry milk, not that they were out but that they don't carry it because they don't have room for it, are you kidding me, donuts with no milk.  Anyways these donuts suck and I don't get the hype, I have had them multiple times and I even had them in chicago and they have always sucked.","god these are the worst donuts around, dry dry dry. to top it off the coffee isn't what its cracked up to be and the one time i went to this location they didn't carry milk, not that they were out but that they don't carry it because they don't have room for it, are you kidding me, donuts with no milk. anyways these donuts suck and i don't get the hype, i have had them multiple times and i even had them in chicago and they have always sucked.","annoyance, disapproval, disgust","[INST] A customer left us a 1-star review: 'god these are the worst donuts around, dry dry dry. to top it off the coffee isn't what its cracked up to be and the one time i went to this location they didn't carry milk, not that they were out but that they don't carry it because they don't have room for it, are you kidding me, donuts with no milk. anyways these donuts suck and i don't get the hype, i have had them multiple times and i even had them in chicago and they have always sucked.' The customer feels annoyance, disapproval, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'god these are the worst donuts around, dry dry dry. to top it off the coffee isn't what its cracked up to be and the one time i went to this location they didn't carry milk, not that they were out but that they don't carry it because they don't have room for it, are you kidding me, donuts with no milk. anyways these donuts suck and i don't get the hype, i have had them multiple times and i even had them in chicago and they have always sucked.' The customer feels annoyance, disapproval, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the quality of the donuts: Investigate the issue of dry donuts and take necessary steps to improve the baking process, such as adjusting the recipe, baking time, or storage methods.

2. Improve the coffee quality: Enhance the coffee offerings by sourcing better quality beans, improving the brewing process, or offering a wider variety of coffee options.

3. Carry milk: Ensure that milk is always available for customers, either by increasing storage capacity or offering alternative milk options for those with dietary restrictions."
1,"I went here a couple of months ago because my cousin recommend this place. I don't think I will be back here again! I did get my eyebrows waxed here and the lady didn't do a good job.\n\nThe place is clean, staff is friendly but they do try to upsell some of their products.","i went here a couple of months ago because my cousin recommend this place. i don't think i will be back here again! i did get my eyebrows waxed here and the lady didn't do a good job. n nthe place is clean, staff is friendly but they do try to upsell some of their products.","disapproval, neutral, disappointment","[INST] A customer left us a 1-star review: 'i went here a couple of months ago because my cousin recommend this place. i don't think i will be back here again! i did get my eyebrows waxed here and the lady didn't do a good job. n nthe place is clean, staff is friendly but they do try to upsell some of their products.' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i went here a couple of months ago because my cousin recommend this place. i don't think i will be back here again! i did get my eyebrows waxed here and the lady didn't do a good job. n nthe place is clean, staff is friendly but they do try to upsell some of their products.' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Skill Development: Improve the skills of our staff, particularly those involved in eyebrow waxing, to ensure a high-quality service. This could involve additional training or workshops.

2. Upselling: While it's important to offer additional services, we should ensure that it doesn't come across as pushy or excessive. We can review our sales approach to make it more customer-centric, focusing on providing recommendations based on the customer's needs rather than trying to sell as many products as possible."
1,"Will never come here again. I'm a marine, my car won't start and need to rent a vehicle and tow trailer. Made a reservation and walked in and they are asking for a 500 dollar deposits when I wasn't notified on the phone and I also rent with uhaul before and never had this problem or been notified of it before. They would not help me in anyway shape or form. Seemed like I was just a pain in the ass. Went to Penske got a truck, which was ALOT cheaper to rent and mileage but had no tow trailers. Came back and told me I couldn't rent a trailer because it's Penske! Seriously?!?! They said it there policy! Never again will I deal with this stupid company and there dumbass policies","will never come here again. i'm a marine, my car won't start and need to rent a vehicle and tow trailer. made a reservation and walked in and they are asking for a 500 dollar deposits when i wasn't notified on the phone and i also rent with uhaul before and never had this problem or been notified of it before. they would not help me in anyway shape or form. seemed like i was just a pain in the ass. went to penske got a truck, which was alot cheaper to rent and mileage but had no tow trailers. came back and told me i couldn't rent a trailer because it's penske! seriously?!?! they said it there policy! never again will i deal with this stupid company and there dumbass policies","disappointment, neutral, annoyance","[INST] A customer left us a 1-star review: 'will never come here again. i'm a marine, my car won't start and need to rent a vehicle and tow trailer. made a reservation and walked in and they are asking for a 500 dollar deposits when i wasn't notified on the phone and i also rent with uhaul before and never had this problem or been notified of it before. they would not help me in anyway shape or form. seemed like i was just a pain in the ass. went to penske got a truck, which was alot cheaper to rent and mileage but had no tow trailers. came back and told me i couldn't rent a trailer because it's penske! seriously?!?! they said it there policy! never again will i deal with this stupid company and there dumbass policies' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'will never come here again. i'm a marine, my car won't start and need to rent a vehicle and tow trailer. made a reservation and walked in and they are asking for a 500 dollar deposits when i wasn't notified on the phone and i also rent with uhaul before and never had this problem or been notified of it before. they would not help me in anyway shape or form. seemed like i was just a pain in the ass. went to penske got a truck, which was alot cheaper to rent and mileage but had no tow trailers. came back and told me i couldn't rent a trailer because it's penske! seriously?!?! they said it there policy! never again will i deal with this stupid company and there dumbass policies' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the inconvenience: Acknowledge the customer's frustration and express empathy for their situation.

2. Clarify the deposit policy: Explain the deposit policy more clearly, either by updating our reservation process to include this information or by providing a written explanation at the time of reservation.

3. Offer a solution: Offer a solution to the customer's immediate problem, such as waiving the deposit or finding a way to accommodate their specific needs (e.g., providing a tow trailer)."
1,Probably the driest and most tasteless chicken salad I've had in a long time. Our other sandwiches were just as disappointing. Just another chain food restaurant. I long for a real deli in Charlotte!,probably the driest and most tasteless chicken salad i've had in a long time. our other sandwiches were just as disappointing. just another chain food restaurant. i long for a real deli in charlotte!,"disappointment, annoyance, disapproval","[INST] A customer left us a 1-star review: 'probably the driest and most tasteless chicken salad i've had in a long time. our other sandwiches were just as disappointing. just another chain food restaurant. i long for a real deli in charlotte!' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'probably the driest and most tasteless chicken salad i've had in a long time. our other sandwiches were just as disappointing. just another chain food restaurant. i long for a real deli in charlotte!' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the quality and taste of our chicken salad and other sandwiches. Here are some specific actions we can take:

1. Improve the recipe: Work with our culinary team to revise the chicken salad recipe to make it more flavorful and moist. This could involve adjusting the seasonings, adding more ingredients, or using higher-quality chicken.

2. Consistency in preparation: Ensure that the chicken salad is consistently prepared to the same high standard, every time. This may involve providing additional training to kitchen staff or implementing new quality control measures."
1,Horrible service. I told the hostess I was uncomfortable wearing the hospital gown provided because of a recent hospital stay. She told us that I had to put it on or I could go away. Seriously. That's all it took for me to turn around and walk out. I will NEVER go back here.,horrible service. i told the hostess i was uncomfortable wearing the hospital gown provided because of a recent hospital stay. she told us that i had to put it on or i could go away. seriously. that's all it took for me to turn around and walk out. i will never go back here.,"fear, disgust, sadness","[INST] A customer left us a 1-star review: 'horrible service. i told the hostess i was uncomfortable wearing the hospital gown provided because of a recent hospital stay. she told us that i had to put it on or i could go away. seriously. that's all it took for me to turn around and walk out. i will never go back here.' The customer feels fear, disgust, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'horrible service. i told the hostess i was uncomfortable wearing the hospital gown provided because of a recent hospital stay. she told us that i had to put it on or i could go away. seriously. that's all it took for me to turn around and walk out. i will never go back here.' The customer feels fear, disgust, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Empathy: Acknowledge the customer's feelings and express empathy towards their situation. This can be done through a personalized response that addresses their concerns and shows understanding.

2. Apology: Offer a sincere apology for the poor service they experienced. This can help to de-escalate the situation and show that the business values their feedback.

3. Education: Educate the staff on appropriate customer service practices, particularly when dealing with sensitive situations. This may include training on how to handle customers with specific needs or concerns, such as those who have recently been in the hospital."
1,"Wow. I have been going to this practice for 3-4 years. I have had some troubles with them in the past but this is the kicker of them all. I just called and explained to the person at the front desk that I have been having some breast pain and didn't know if I should come in earlier than my Oct. 1st  Well Woman exam. Her response was, \""Well, if you come in early you will have to pay for an office visit.\"" I said, \""well if I wait I'll just talk to her about it at my Well Woman.\"" Her reply, \""if you talk to her about it then, then you will be charged extra.\"" My reply, \""just for talking about it??\"" Her reply, \""yup, I don't know what to tell you. Just go to your primary care physician.\"" I then explained to her that this was a gynecological issue... No response. Her overall tone was brash, rude, and short. Did I mention uncaring.\n\nUnbelievable. Never, ever have I been so appalled. A woman calls and says she has breast pain and isn't sure if she should come in and this is how the front desk responds!! I'm outraged and waiting for someone to call me back from the office. I think Dr. Johnstone has the right to know how the front desk is treating her patients.","wow. i have been going to this practice for 3 4 years. i have had some troubles with them in the past but this is the kicker of them all. i just called and explained to the person at the front desk that i have been having some breast pain and didn't know if i should come in earlier than my oct. 1st well woman exam. her response was, well, if you come in early you will have to pay for an office visit. i said, well if i wait i'll just talk to her about it at my well woman. her reply, if you talk to her about it then, then you will be charged extra. my reply, just for talking about it?? her reply, yup, i don't know what to tell you. just go to your primary care physician. i then explained to her that this was a gynecological issue... no response. her overall tone was brash, rude, and short. did i mention uncaring. n nunbelievable. never, ever have i been so appalled. a woman calls and says she has breast pain and isn't sure if she should come in and this is how the front desk responds!! i'm outraged and waiting for someone to call me back from the office. i think dr. johnstone has the right to know how the front desk is treating her patients.","neutral, surprise, realization","[INST] A customer left us a 1-star review: 'wow. i have been going to this practice for 3 4 years. i have had some troubles with them in the past but this is the kicker of them all. i just called and explained to the person at the front desk that i have been having some breast pain and didn't know if i should come in earlier than my oct. 1st well woman exam. her response was, well, if you come in early you will have to pay for an office visit. i said, well if i wait i'll just talk to her about it at my well woman. her reply, if you talk to her about it then, then you will be charged extra. my reply, just for talking about it?? her reply, yup, i don't know what to tell you. just go to your primary care physician. i then explained to her that this was a gynecological issue... no response. her overall tone was brash, rude, and short. did i mention uncaring. n nunbelievable. never, ever have i been so appalled. a woman calls and says she has breast pain and isn't sure if she should come in and this is how the front desk responds!! i'm outraged and waiting for someone to call me back from the office. i think dr. johnstone has the right to know how the front desk is treating her patients.' The customer feels neutral, surprise, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'wow. i have been going to this practice for 3 4 years. i have had some troubles with them in the past but this is the kicker of them all. i just called and explained to the person at the front desk that i have been having some breast pain and didn't know if i should come in earlier than my oct. 1st well woman exam. her response was, well, if you come in early you will have to pay for an office visit. i said, well if i wait i'll just talk to her about it at my well woman. her reply, if you talk to her about it then, then you will be charged extra. my reply, just for talking about it?? her reply, yup, i don't know what to tell you. just go to your primary care physician. i then explained to her that this was a gynecological issue... no response. her overall tone was brash, rude, and short. did i mention uncaring. n nunbelievable. never, ever have i been so appalled. a woman calls and says she has breast pain and isn't sure if she should come in and this is how the front desk responds!! i'm outraged and waiting for someone to call me back from the office. i think dr. johnstone has the right to know how the front desk is treating her patients.' The customer feels neutral, surprise, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Empathy and understanding: Acknowledge the customer's concerns and express empathy towards their situation. This can help build trust and show that we care about their well-being.

2. Clarify the policy: Explain the office visit policy in a clear and compassionate manner, addressing any misconceptions the customer may have. Offer a solution that accommodates their needs, such as waiving the office visit fee for urgent matters or providing a more flexible scheduling option.

3. Train staff on communication skills: Provide training to front desk staff on effective communication and customer service techniques."
1,Yesterday 4 of my friends went to this place. Just 2 of us drank a coffee and ate a crepe and we got sick a few hours later. Really bad food poisoning that lasted several hours.\n\nI usually don't write reviews but I think this is something people should know.,yesterday 4 of my friends went to this place. just 2 of us drank a coffee and ate a crepe and we got sick a few hours later. really bad food poisoning that lasted several hours. n ni usually don't write reviews but i think this is something people should know.,"sadness, disappointment, neutral","[INST] A customer left us a 1-star review: 'yesterday 4 of my friends went to this place. just 2 of us drank a coffee and ate a crepe and we got sick a few hours later. really bad food poisoning that lasted several hours. n ni usually don't write reviews but i think this is something people should know.' The customer feels sadness, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'yesterday 4 of my friends went to this place. just 2 of us drank a coffee and ate a crepe and we got sick a few hours later. really bad food poisoning that lasted several hours. n ni usually don't write reviews but i think this is something people should know.' The customer feels sadness, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  1. Investigate the issue: Immediately reach out to the customer to gather more information about their experience, such as the specific location, date, and time of their visit, as well as the types of food they consumed.

2. Apologize and show empathy: Acknowledge their negative experience and express sincere regret for their illness. Assure them that their feedback is taken seriously and that you are taking steps to address the issue.

3. Offer compensation: Offer a refund or a complimentary meal for their party on a future visit, as a gesture of goodwill and to make amends for their poor experience."
1,"oh boy dont know where to start, went for father's day and it was awful,  order steak but it was burned and the chef send it out anyways, table of 4, 3 meals came out and the 4th meal came out 30minutes after everyone was almost done so I just ask for it to go, ordered a soup that never came out and no fork, drinks were not refill for 40 minutes and all food was not up to par. good thing manager comp the steak and offer to cook another one but we had enough so didnt want another steak after been there for almost 2 hours. wouldn't go back.","oh boy dont know where to start, went for father's day and it was awful, order steak but it was burned and the chef send it out anyways, table of 4, 3 meals came out and the 4th meal came out 30minutes after everyone was almost done so i just ask for it to go, ordered a soup that never came out and no fork, drinks were not refill for 40 minutes and all food was not up to par. good thing manager comp the steak and offer to cook another one but we had enough so didnt want another steak after been there for almost 2 hours. wouldn't go back.","annoyance, disappointment, disapproval","[INST] A customer left us a 1-star review: 'oh boy dont know where to start, went for father's day and it was awful, order steak but it was burned and the chef send it out anyways, table of 4, 3 meals came out and the 4th meal came out 30minutes after everyone was almost done so i just ask for it to go, ordered a soup that never came out and no fork, drinks were not refill for 40 minutes and all food was not up to par. good thing manager comp the steak and offer to cook another one but we had enough so didnt want another steak after been there for almost 2 hours. wouldn't go back.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'oh boy dont know where to start, went for father's day and it was awful, order steak but it was burned and the chef send it out anyways, table of 4, 3 meals came out and the 4th meal came out 30minutes after everyone was almost done so i just ask for it to go, ordered a soup that never came out and no fork, drinks were not refill for 40 minutes and all food was not up to par. good thing manager comp the steak and offer to cook another one but we had enough so didnt want another steak after been there for almost 2 hours. wouldn't go back.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize sincerely for the poor experience and express empathy for their disappointment.
2. Address the specific issues mentioned in the review, such as the burned steak, delayed meals, missing fork, and slow drink service.
3. Offer a genuine solution, such as a complimentary meal or a discount on their next visit, to make amends for the inconvenience.
4. Improve communication with the kitchen to ensure that orders are prepared correctly and delivered promptly.
5. Ensure that all tables are equipped with necessary utensils, such as forks, and that drinks are refilled regularly."
1,"Place is useless.  Half the pumps don't work, the credit card machines are always down, and the self serve car wash that was rigged with electrical tape nearly killed me.  On top of that, if you go on the weekends, someone will try to sell you windshield repair outside when you're pumping gas.  Can I just get some gas and go without being hassled?","place is useless. half the pumps don't work, the credit card machines are always down, and the self serve car wash that was rigged with electrical tape nearly killed me. on top of that, if you go on the weekends, someone will try to sell you windshield repair outside when you're pumping gas. can i just get some gas and go without being hassled?","annoyance, disappointment, neutral","[INST] A customer left us a 1-star review: 'place is useless. half the pumps don't work, the credit card machines are always down, and the self serve car wash that was rigged with electrical tape nearly killed me. on top of that, if you go on the weekends, someone will try to sell you windshield repair outside when you're pumping gas. can i just get some gas and go without being hassled?' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'place is useless. half the pumps don't work, the credit card machines are always down, and the self serve car wash that was rigged with electrical tape nearly killed me. on top of that, if you go on the weekends, someone will try to sell you windshield repair outside when you're pumping gas. can i just get some gas and go without being hassled?' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we should prioritize addressing the following issues:

1. Regular maintenance of equipment: Ensure all pumps, credit card machines, and self-serve car wash facilities are functioning properly and safely.

2. Improve reliability: Address any recurring technical issues to minimize downtime and inconvenience for customers.

3. Enhance safety: Inspect and repair any electrical hazards in self-serve car wash areas to prevent accidents.

4. Provide clear communication: Notify customers of any temporary service disruptions or maintenance schedules to manage expectations."
1,"I was so excited when they opened since I love Mediterranean and middle eastern food. And I live literary down the street. Unfortunately me and my husband had a bad experience. The service is horrible,  the cashier/hostess/waitress is the same lady who after taking your order and bringing your food, does not stop to offer more water or anything.  The food was served pretty fast, around 10 minutes,  but it seems like if it was cooked previously and heated in the microwave,  the meat was very dry. They give a huge portion of rice and a small portion of meat. And that is not all, after checking my bank account,  I found out they charged us 5 dlls more, I have the original receipt and our total after tax was $35.50 and they charged my credit card $42. I guess the cashier/server was not happy with our 4 dlls cash tip that we left for the bad service, so decided to charge an extra 5 dlls on our credit card. Check your debit/credit card, I am not joking!","i was so excited when they opened since i love mediterranean and middle eastern food. and i live literary down the street. unfortunately me and my husband had a bad experience. the service is horrible, the cashier hostess waitress is the same lady who after taking your order and bringing your food, does not stop to offer more water or anything. the food was served pretty fast, around 10 minutes, but it seems like if it was cooked previously and heated in the microwave, the meat was very dry. they give a huge portion of rice and a small portion of meat. and that is not all, after checking my bank account, i found out they charged us 5 dlls more, i have the original receipt and our total after tax was 35.50 and they charged my credit card 42. i guess the cashier server was not happy with our 4 dlls cash tip that we left for the bad service, so decided to charge an extra 5 dlls on our credit card. check your debit credit card, i am not joking!","disappointment, excitement, love","[INST] A customer left us a 1-star review: 'i was so excited when they opened since i love mediterranean and middle eastern food. and i live literary down the street. unfortunately me and my husband had a bad experience. the service is horrible, the cashier hostess waitress is the same lady who after taking your order and bringing your food, does not stop to offer more water or anything. the food was served pretty fast, around 10 minutes, but it seems like if it was cooked previously and heated in the microwave, the meat was very dry. they give a huge portion of rice and a small portion of meat. and that is not all, after checking my bank account, i found out they charged us 5 dlls more, i have the original receipt and our total after tax was 35.50 and they charged my credit card 42. i guess the cashier server was not happy with our 4 dlls cash tip that we left for the bad service, so decided to charge an extra 5 dlls on our credit card. check your debit credit card, i am not joking!' The customer feels disappointment, excitement, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i was so excited when they opened since i love mediterranean and middle eastern food. and i live literary down the street. unfortunately me and my husband had a bad experience. the service is horrible, the cashier hostess waitress is the same lady who after taking your order and bringing your food, does not stop to offer more water or anything. the food was served pretty fast, around 10 minutes, but it seems like if it was cooked previously and heated in the microwave, the meat was very dry. they give a huge portion of rice and a small portion of meat. and that is not all, after checking my bank account, i found out they charged us 5 dlls more, i have the original receipt and our total after tax was 35.50 and they charged my credit card 42. i guess the cashier server was not happy with our 4 dlls cash tip that we left for the bad service, so decided to charge an extra 5 dlls on our credit card. check your debit credit card, i am not joking!' The customer feels disappointment, excitement, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance Service Quality: Train staff to provide friendly, attentive, and efficient service. This includes offering water or other beverages, checking on customers during their meal, and addressing any concerns promptly.

2. Improve Food Quality: Ensure that all dishes, particularly those with meat, are cooked fresh and not reheated in a microwave. This will help maintain the quality and taste of the food.

3. Portion Control: Balance the portions of meat and rice to provide a more satisfying meal for customers."
1,"I will be happy to provide a review of their service if I can ever reach a live person to schedule an appointment with!  I purchased a Living Social voucher for 3 hours of cleaning and have been trying to reach someone to schedule an appointment with for 3 weeks now and it seems there is never a live person working at this place.  I tried to just use their website but there is no place to indicate the living social purchase.  Very frustrating.  If you can't staff your business to take a call from a customer, what can I expect from the service itself?","i will be happy to provide a review of their service if i can ever reach a live person to schedule an appointment with! i purchased a living social voucher for 3 hours of cleaning and have been trying to reach someone to schedule an appointment with for 3 weeks now and it seems there is never a live person working at this place. i tried to just use their website but there is no place to indicate the living social purchase. very frustrating. if you can't staff your business to take a call from a customer, what can i expect from the service itself?","annoyance, disappointment, neutral","[INST] A customer left us a 1-star review: 'i will be happy to provide a review of their service if i can ever reach a live person to schedule an appointment with! i purchased a living social voucher for 3 hours of cleaning and have been trying to reach someone to schedule an appointment with for 3 weeks now and it seems there is never a live person working at this place. i tried to just use their website but there is no place to indicate the living social purchase. very frustrating. if you can't staff your business to take a call from a customer, what can i expect from the service itself?' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i will be happy to provide a review of their service if i can ever reach a live person to schedule an appointment with! i purchased a living social voucher for 3 hours of cleaning and have been trying to reach someone to schedule an appointment with for 3 weeks now and it seems there is never a live person working at this place. i tried to just use their website but there is no place to indicate the living social purchase. very frustrating. if you can't staff your business to take a call from a customer, what can i expect from the service itself?' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Improve Customer Service: Ensure there is always a live person available to answer calls during business hours. This can be achieved by hiring more staff or implementing a call-back system.

2. Streamline the Appointment Scheduling Process: Make it easier for customers to schedule appointments, especially those who have purchased vouchers. This could involve adding a specific section on the website for voucher holders to schedule their appointments.

3. Communicate Better: Regularly update customers about the status of their appointment requests. If there is a delay, send an email or text message to keep them informed."
1,"What a disaster.  I don't get the love of this place at all.  I'll agree with Patrick L on this one: William-Sonoma with a hot case.  That's all this is.  Where do I begin?\n\nFirst - the layout.  This design might be nice when one or two people is in the store but on a Saturday afternoon, this place had 30 people in it and was insane.  The layout does not help.  Not only are there three sets of lines that merge into each other creating all sorts of pile-ups but there is no where to go that you aren't in the way.  Racks of food act as line partitions more than they act as display cases.  It is really a nightmare.\n\nSecond - quality for the price.  It is a ton of high-end stuff and that's okay.  I have no issue with high end products but ... where the hell do you get off charging $5 more than some place like Delicious Dishes?  I can get the same products at a LOCALLY OWNED store for significantly less.  There is nothing special about what you stock.  You don't make these cheeses yourself.  These aren't your livestock being slaughtered.  You get this stuff from the same supplier that AJs, Trader Joes, and Petit Fromage do yet you charge like you're the only game in town.\n\nFinally - You call that a deli counter?  The girls working here have probably been using a meat slicer for 2 months and couldn't tell you the difference between mortadella and sopressata.  I'm sure they don't know how to cook it and can guarantee that they don't know proper pairings.\n\nNo thanks.  I'll stick with Delicious Dishes in Phoenix and keep my money local.","what a disaster. i don't get the love of this place at all. i'll agree with patrick l on this one william sonoma with a hot case. that's all this is. where do i begin? n nfirst the layout. this design might be nice when one or two people is in the store but on a saturday afternoon, this place had 30 people in it and was insane. the layout does not help. not only are there three sets of lines that merge into each other creating all sorts of pile ups but there is no where to go that you aren't in the way. racks of food act as line partitions more than they act as display cases. it is really a nightmare. n nsecond quality for the price. it is a ton of high end stuff and that's okay. i have no issue with high end products but ... where the hell do you get off charging 5 more than some place like delicious dishes? i can get the same products at a locally owned store for significantly less. there is nothing special about what you stock. you don't make these cheeses yourself. these aren't your livestock being slaughtered. you get this stuff from the same supplier that ajs, trader joes, and petit fromage do yet you charge like you're the only game in town. n nfinally you call that a deli counter? the girls working here have probably been using a meat slicer for 2 months and couldn't tell you the difference between mortadella and sopressata. i'm sure they don't know how to cook it and can guarantee that they don't know proper pairings. n nno thanks. i'll stick with delicious dishes in phoenix and keep my money local.","disappointment, disapproval, annoyance","[INST] A customer left us a 1-star review: 'what a disaster. i don't get the love of this place at all. i'll agree with patrick l on this one william sonoma with a hot case. that's all this is. where do i begin? n nfirst the layout. this design might be nice when one or two people is in the store but on a saturday afternoon, this place had 30 people in it and was insane. the layout does not help. not only are there three sets of lines that merge into each other creating all sorts of pile ups but there is no where to go that you aren't in the way. racks of food act as line partitions more than they act as display cases. it is really a nightmare. n nsecond quality for the price. it is a ton of high end stuff and that's okay. i have no issue with high end products but ... where the hell do you get off charging 5 more than some place like delicious dishes? i can get the same products at a locally owned store for significantly less. there is nothing special about what you stock. you don't make these cheeses yourself. these aren't your livestock being slaughtered. you get this stuff from the same supplier that ajs, trader joes, and petit fromage do yet you charge like you're the only game in town. n nfinally you call that a deli counter? the girls working here have probably been using a meat slicer for 2 months and couldn't tell you the difference between mortadella and sopressata. i'm sure they don't know how to cook it and can guarantee that they don't know proper pairings. n nno thanks. i'll stick with delicious dishes in phoenix and keep my money local.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'what a disaster. i don't get the love of this place at all. i'll agree with patrick l on this one william sonoma with a hot case. that's all this is. where do i begin? n nfirst the layout. this design might be nice when one or two people is in the store but on a saturday afternoon, this place had 30 people in it and was insane. the layout does not help. not only are there three sets of lines that merge into each other creating all sorts of pile ups but there is no where to go that you aren't in the way. racks of food act as line partitions more than they act as display cases. it is really a nightmare. n nsecond quality for the price. it is a ton of high end stuff and that's okay. i have no issue with high end products but ... where the hell do you get off charging 5 more than some place like delicious dishes? i can get the same products at a locally owned store for significantly less. there is nothing special about what you stock. you don't make these cheeses yourself. these aren't your livestock being slaughtered. you get this stuff from the same supplier that ajs, trader joes, and petit fromage do yet you charge like you're the only game in town. n nfinally you call that a deli counter? the girls working here have probably been using a meat slicer for 2 months and couldn't tell you the difference between mortadella and sopressata. i'm sure they don't know how to cook it and can guarantee that they don't know proper pairings. n nno thanks. i'll stick with delicious dishes in phoenix and keep my money local.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Store Layout: Revise the store layout to better accommodate larger crowds, particularly on busy days like Saturdays. Consider adding more space for lines to merge, and ensure that racks of food do not obstruct the flow of customers.

2. Pricing: Review our pricing strategy to ensure it is competitive with local stores. Offer promotions or discounts to attract customers and demonstrate value for the high-end products we offer.

3. Staff Training: Provide comprehensive training for deli counter staff, focusing on product knowledge, proper food handling, and customer service skills."
1,"I had a lower blepharoplasty (eye lift) by Dr. Nachbar in September 2003. This procedure left me needing reconstructive surgery costing additional thousands of dollars. My eyes will always have Dr. Nachbar's mark on them. Some of the damage is not fixable.\n\nThe results of my surgery left both eyes with incisions that were placed  low and not in a natural laugh line. To make things worse, the left eye incision curved down from the corner of the eye, extended out to about 3/4 of an inch and ended with a divit. This divit was created when the stitches were painfully pulled out. The incision scarring healed horribly and widened out leaving me with an indentation and redness to this day. The left eye was also left with a pucker from improper draping of the skin. A  piece of fat was left behind under the right eye which gave me the appearance of a big bump under that eye. Both eyes were hollowed out and rounded out leaving me with a completely different eye shape. My eyes had continual pressure, pain, irritation, and itching for 3 years after the procedure.\n\nI communicated my concerns to a Sharon Brown on staff by e-mail and phone. She was completely unhelpful. I requested my money back and never received it.\n\nI am not a person who easily dispenses bad reviews. If I could give zero stars I would. I truly regret every day that I chose Dr. Nachbar as my surgeon. I hope this review helps you in your choice.","i had a lower blepharoplasty eye lift by dr. nachbar in september 2003. this procedure left me needing reconstructive surgery costing additional thousands of dollars. my eyes will always have dr. nachbar's mark on them. some of the damage is not fixable. n nthe results of my surgery left both eyes with incisions that were placed low and not in a natural laugh line. to make things worse, the left eye incision curved down from the corner of the eye, extended out to about 3 4 of an inch and ended with a divit. this divit was created when the stitches were painfully pulled out. the incision scarring healed horribly and widened out leaving me with an indentation and redness to this day. the left eye was also left with a pucker from improper draping of the skin. a piece of fat was left behind under the right eye which gave me the appearance of a big bump under that eye. both eyes were hollowed out and rounded out leaving me with a completely different eye shape. my eyes had continual pressure, pain, irritation, and itching for 3 years after the procedure. n ni communicated my concerns to a sharon brown on staff by e mail and phone. she was completely unhelpful. i requested my money back and never received it. n ni am not a person who easily dispenses bad reviews. if i could give zero stars i would. i truly regret every day that i chose dr. nachbar as my surgeon. i hope this review helps you in your choice.","neutral, disappointment, sadness","[INST] A customer left us a 1-star review: 'i had a lower blepharoplasty eye lift by dr. nachbar in september 2003. this procedure left me needing reconstructive surgery costing additional thousands of dollars. my eyes will always have dr. nachbar's mark on them. some of the damage is not fixable. n nthe results of my surgery left both eyes with incisions that were placed low and not in a natural laugh line. to make things worse, the left eye incision curved down from the corner of the eye, extended out to about 3 4 of an inch and ended with a divit. this divit was created when the stitches were painfully pulled out. the incision scarring healed horribly and widened out leaving me with an indentation and redness to this day. the left eye was also left with a pucker from improper draping of the skin. a piece of fat was left behind under the right eye which gave me the appearance of a big bump under that eye. both eyes were hollowed out and rounded out leaving me with a completely different eye shape. my eyes had continual pressure, pain, irritation, and itching for 3 years after the procedure. n ni communicated my concerns to a sharon brown on staff by e mail and phone. she was completely unhelpful. i requested my money back and never received it. n ni am not a person who easily dispenses bad reviews. if i could give zero stars i would. i truly regret every day that i chose dr. nachbar as my surgeon. i hope this review helps you in your choice.' The customer feels neutral, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i had a lower blepharoplasty eye lift by dr. nachbar in september 2003. this procedure left me needing reconstructive surgery costing additional thousands of dollars. my eyes will always have dr. nachbar's mark on them. some of the damage is not fixable. n nthe results of my surgery left both eyes with incisions that were placed low and not in a natural laugh line. to make things worse, the left eye incision curved down from the corner of the eye, extended out to about 3 4 of an inch and ended with a divit. this divit was created when the stitches were painfully pulled out. the incision scarring healed horribly and widened out leaving me with an indentation and redness to this day. the left eye was also left with a pucker from improper draping of the skin. a piece of fat was left behind under the right eye which gave me the appearance of a big bump under that eye. both eyes were hollowed out and rounded out leaving me with a completely different eye shape. my eyes had continual pressure, pain, irritation, and itching for 3 years after the procedure. n ni communicated my concerns to a sharon brown on staff by e mail and phone. she was completely unhelpful. i requested my money back and never received it. n ni am not a person who easily dispenses bad reviews. if i could give zero stars i would. i truly regret every day that i chose dr. nachbar as my surgeon. i hope this review helps you in your choice.' The customer feels neutral, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the customer's concerns and express empathy for their difficult experience.
2. Offer a sincere apology for the poor results and the lack of resolution they experienced.
3. Offer to arrange a meeting or call with a senior member of our team to discuss the issues in more detail and explore potential solutions, such as covering the costs of reconstructive surgery or providing a refund.
4. Provide clear and concise communication about the steps we will take to address the customer's concerns and ensure that they feel heard and valued."
1,"This year was horrible no info on website , very confusing . They said a shuttle was offered and nobody had any idea about it . I saw people lined up at 2 gates that never opened because nobody knew what side the entrance was on .  They posted on face book at 2:45 pm come see jabbawockeez at 3:00 pm at 2:59 they said it was cancelled . Red dragon is obviously only interested in making money not in customer service . We are so disappointed .","this year was horrible no info on website , very confusing . they said a shuttle was offered and nobody had any idea about it . i saw people lined up at 2 gates that never opened because nobody knew what side the entrance was on . they posted on face book at 2 45 pm come see jabbawockeez at 3 00 pm at 2 59 they said it was cancelled . red dragon is obviously only interested in making money not in customer service . we are so disappointed .","disappointment, confusion, disapproval","[INST] A customer left us a 1-star review: 'this year was horrible no info on website , very confusing . they said a shuttle was offered and nobody had any idea about it . i saw people lined up at 2 gates that never opened because nobody knew what side the entrance was on . they posted on face book at 2 45 pm come see jabbawockeez at 3 00 pm at 2 59 they said it was cancelled . red dragon is obviously only interested in making money not in customer service . we are so disappointed .' The customer feels disappointment, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this year was horrible no info on website , very confusing . they said a shuttle was offered and nobody had any idea about it . i saw people lined up at 2 gates that never opened because nobody knew what side the entrance was on . they posted on face book at 2 45 pm come see jabbawockeez at 3 00 pm at 2 59 they said it was cancelled . red dragon is obviously only interested in making money not in customer service . we are so disappointed .' The customer feels disappointment, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Improve Communication: Ensure all information about events, schedules, and any changes are clearly communicated on the website, social media platforms, and at the venue.

2. Provide Clear Directions: Clearly mark the entrance and provide detailed instructions for finding it, as well as information about any shuttle services.

3. Staff Training: Train staff to be knowledgeable about event schedules, shuttle services, and venue layout to help customers with any questions or concerns.

4. Timely Updates: Update customers promptly about any changes or cancellations, ideally through multiple channels (website, email, social media) to ensure everyone is informed."
1,"I just ate here and I order some garlic shrimp. Unfortunately, the shrimp was so over cooker, it was super hard and I could even taste where it was burnt on the edges. The garlic, needless to say, was also very burnt. I pretty much didn't like the salsa and beans all too much and I generally could have had a much better dining experience here.","i just ate here and i order some garlic shrimp. unfortunately, the shrimp was so over cooker, it was super hard and i could even taste where it was burnt on the edges. the garlic, needless to say, was also very burnt. i pretty much didn't like the salsa and beans all too much and i generally could have had a much better dining experience here.","disappointment, disapproval, annoyance","[INST] A customer left us a 1-star review: 'i just ate here and i order some garlic shrimp. unfortunately, the shrimp was so over cooker, it was super hard and i could even taste where it was burnt on the edges. the garlic, needless to say, was also very burnt. i pretty much didn't like the salsa and beans all too much and i generally could have had a much better dining experience here.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i just ate here and i order some garlic shrimp. unfortunately, the shrimp was so over cooker, it was super hard and i could even taste where it was burnt on the edges. the garlic, needless to say, was also very burnt. i pretty much didn't like the salsa and beans all too much and i generally could have had a much better dining experience here.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's disappointment and expressing empathy for their experience.

2. Offer a solution: Apologize for the poor quality of the dish and offer a complimentary meal or a discount on their next visit to make up for the inconvenience.

3. Address the root cause: Investigate the issue with the kitchen staff to ensure that overcooked shrimp and burnt garlic are not recurring problems. Provide additional training if necessary."
1,"Not. Going. To. Stay. Here.  EVER! Again.\n\nThe kids enjoyed the ONE simple water slide at the hotel's pool, but other than this, I could never lodge here again ever. I don't know, call me high maintenance, but I like my hotels a little more upscale. That really just sounded totally snobby, but it no way did I mean to be, just using words to describe the hotels I would prefer to stay at. \n\nThis place is ideal for those who are on a budget and not caring to stay at an older, less modern hotel with minimal amenities. If you come to Vegas to party and the hotel room is merely a place to spend a few hours in to sleep, then this place will work for you.","not. going. to. stay. here. ever! again. n nthe kids enjoyed the one simple water slide at the hotel's pool, but other than this, i could never lodge here again ever. i don't know, call me high maintenance, but i like my hotels a little more upscale. that really just sounded totally snobby, but it no way did i mean to be, just using words to describe the hotels i would prefer to stay at. n nthis place is ideal for those who are on a budget and not caring to stay at an older, less modern hotel with minimal amenities. if you come to vegas to party and the hotel room is merely a place to spend a few hours in to sleep, then this place will work for you.","disapproval, approval, joy","[INST] A customer left us a 1-star review: 'not. going. to. stay. here. ever! again. n nthe kids enjoyed the one simple water slide at the hotel's pool, but other than this, i could never lodge here again ever. i don't know, call me high maintenance, but i like my hotels a little more upscale. that really just sounded totally snobby, but it no way did i mean to be, just using words to describe the hotels i would prefer to stay at. n nthis place is ideal for those who are on a budget and not caring to stay at an older, less modern hotel with minimal amenities. if you come to vegas to party and the hotel room is merely a place to spend a few hours in to sleep, then this place will work for you.' The customer feels disapproval, approval, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'not. going. to. stay. here. ever! again. n nthe kids enjoyed the one simple water slide at the hotel's pool, but other than this, i could never lodge here again ever. i don't know, call me high maintenance, but i like my hotels a little more upscale. that really just sounded totally snobby, but it no way did i mean to be, just using words to describe the hotels i would prefer to stay at. n nthis place is ideal for those who are on a budget and not caring to stay at an older, less modern hotel with minimal amenities. if you come to vegas to party and the hotel room is merely a place to spend a few hours in to sleep, then this place will work for you.' The customer feels disapproval, approval, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Upgrade the hotel's facilities: The customer mentioned a preference for more upscale accommodations. We could consider investing in modernizing our hotel, focusing on areas such as the rooms, common areas, and amenities.

2. Enhance the pool area: The customer mentioned their children enjoyed the water slide at the pool, but overall were not impressed with the pool area. We could consider adding more attractions or improving the overall cleanliness and maintenance of the pool area."
1,The customer service in this store is terrible. A Manager by the name if Justin was rude and sarcastic and needs a belt to hold his pants up. If Oreily thinks guys like Justin are good managers than corporate has a poor judge of character and customer service.,the customer service in this store is terrible. a manager by the name if justin was rude and sarcastic and needs a belt to hold his pants up. if oreily thinks guys like justin are good managers than corporate has a poor judge of character and customer service.,"disgust, annoyance, disapproval","[INST] A customer left us a 1-star review: 'the customer service in this store is terrible. a manager by the name if justin was rude and sarcastic and needs a belt to hold his pants up. if oreily thinks guys like justin are good managers than corporate has a poor judge of character and customer service.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the customer service in this store is terrible. a manager by the name if justin was rude and sarcastic and needs a belt to hold his pants up. if oreily thinks guys like justin are good managers than corporate has a poor judge of character and customer service.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the complaint: Respond to the review promptly, acknowledging the customer's dissatisfaction with the service they received.

2. Apologize sincerely: Express regret for the poor experience the customer had and assure them that we value their feedback and are committed to improving our services.

3. Address the issue: Investigate the incident, speak with the manager involved, and take appropriate action if necessary. This could include retraining, disciplinary action, or addressing any issues that led to the poor service."
1,"DO NOT GO HERE! I had Cindy Romney the PA and she not only prescribed me a high dose birth control when I specifically asked for low dose, she was very unhelpful when I had lab tests performed. She has horrible bedside manner and when I called in to get my test results, 1. No one would return my call 2. When I finally got ahold of someone they told me that Romney had put in my file she had spoken to me about my results! I'm appalled. I WISH she would have told me my results so I could have been treated instead of spending the weekend in pain and worried out of my mind.","do not go here! i had cindy romney the pa and she not only prescribed me a high dose birth control when i specifically asked for low dose, she was very unhelpful when i had lab tests performed. she has horrible bedside manner and when i called in to get my test results, 1. no one would return my call 2. when i finally got ahold of someone they told me that romney had put in my file she had spoken to me about my results! i'm appalled. i wish she would have told me my results so i could have been treated instead of spending the weekend in pain and worried out of my mind.","annoyance, disappointment, neutral","[INST] A customer left us a 1-star review: 'do not go here! i had cindy romney the pa and she not only prescribed me a high dose birth control when i specifically asked for low dose, she was very unhelpful when i had lab tests performed. she has horrible bedside manner and when i called in to get my test results, 1. no one would return my call 2. when i finally got ahold of someone they told me that romney had put in my file she had spoken to me about my results! i'm appalled. i wish she would have told me my results so i could have been treated instead of spending the weekend in pain and worried out of my mind.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'do not go here! i had cindy romney the pa and she not only prescribed me a high dose birth control when i specifically asked for low dose, she was very unhelpful when i had lab tests performed. she has horrible bedside manner and when i called in to get my test results, 1. no one would return my call 2. when i finally got ahold of someone they told me that romney had put in my file she had spoken to me about my results! i'm appalled. i wish she would have told me my results so i could have been treated instead of spending the weekend in pain and worried out of my mind.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the issue with Cindy Romney: Investigate the claims made in the review, and if found to be true, provide training to improve her bedside manner and ensure proper prescription practices.

2. Improve communication: Implement a system to ensure that test results are promptly communicated to patients, either through phone calls or secure messaging.

3. Empathy and responsiveness: Train staff to be more empathetic and responsive to patient concerns, especially when patients are in pain or worried."
1,"I have been a CVS customer for years, I moved close to this pharmacy, Honestly at first the pharmacy techs upset me but now I am used to the awkward lack of customer service. I am happy that after months of asking they now apply my 25 dollar discount card. Well I don't take no for an answer anymore, I could change locations but [why I am having laser surgery done to my back so hopefully I will not need to go there every month.  Maybe try another place, But if it is best for you, Just stand your ground.\n\n***update*** I dropped\nThis place. The jerks finally pushed me over\nThe edge months ago. I moved\nMy scripts over to Walmarts pharmacy . I have not had an issue since.","i have been a cvs customer for years, i moved close to this pharmacy, honestly at first the pharmacy techs upset me but now i am used to the awkward lack of customer service. i am happy that after months of asking they now apply my 25 dollar discount card. well i don't take no for an answer anymore, i could change locations but why i am having laser surgery done to my back so hopefully i will not need to go there every month. maybe try another place, but if it is best for you, just stand your ground. n n update i dropped nthis place. the jerks finally pushed me over nthe edge months ago. i moved nmy scripts over to walmarts pharmacy . i have not had an issue since.","optimism, joy, disappointment","[INST] A customer left us a 1-star review: 'i have been a cvs customer for years, i moved close to this pharmacy, honestly at first the pharmacy techs upset me but now i am used to the awkward lack of customer service. i am happy that after months of asking they now apply my 25 dollar discount card. well i don't take no for an answer anymore, i could change locations but why i am having laser surgery done to my back so hopefully i will not need to go there every month. maybe try another place, but if it is best for you, just stand your ground. n n update i dropped nthis place. the jerks finally pushed me over nthe edge months ago. i moved nmy scripts over to walmarts pharmacy . i have not had an issue since.' The customer feels optimism, joy, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i have been a cvs customer for years, i moved close to this pharmacy, honestly at first the pharmacy techs upset me but now i am used to the awkward lack of customer service. i am happy that after months of asking they now apply my 25 dollar discount card. well i don't take no for an answer anymore, i could change locations but why i am having laser surgery done to my back so hopefully i will not need to go there every month. maybe try another place, but if it is best for you, just stand your ground. n n update i dropped nthis place. the jerks finally pushed me over nthe edge months ago. i moved nmy scripts over to walmarts pharmacy . i have not had an issue since.' The customer feels optimism, joy, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance customer service skills: Train pharmacy techs to provide friendly, attentive, and professional service to all customers.

2. Improve communication: Ensure that customers' requests and concerns are addressed promptly and effectively.

3. Streamline processes: Make it easier for customers to access their discounts and benefits, such as the 25 dollar discount card.

4. Show empathy and understanding: Acknowledge and address the customer's frustration, and demonstrate a willingness to make improvements."
1,"Attempted to purchase some football gear for my son there today.  We tried for about ten minutes to get the attention of the shoe guy and when he did 'help' us it was obvious that he didn't give a s--t at all.  All he could do is grunt and point at product.  I asked him a question and all he did is walk away.  When I approached another employee he gave the same attitude.  I went to MC Sports off Midvale, spent about 150 bucks and was treated very well.   S K I P   T H I S   P L A C E !!","attempted to purchase some football gear for my son there today. we tried for about ten minutes to get the attention of the shoe guy and when he did 'help' us it was obvious that he didn't give a s t at all. all he could do is grunt and point at product. i asked him a question and all he did is walk away. when i approached another employee he gave the same attitude. i went to mc sports off midvale, spent about 150 bucks and was treated very well. s k i p t h i s p l a c e !!","neutral, annoyance, approval","[INST] A customer left us a 1-star review: 'attempted to purchase some football gear for my son there today. we tried for about ten minutes to get the attention of the shoe guy and when he did 'help' us it was obvious that he didn't give a s t at all. all he could do is grunt and point at product. i asked him a question and all he did is walk away. when i approached another employee he gave the same attitude. i went to mc sports off midvale, spent about 150 bucks and was treated very well. s k i p t h i s p l a c e !!' The customer feels neutral, annoyance, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'attempted to purchase some football gear for my son there today. we tried for about ten minutes to get the attention of the shoe guy and when he did 'help' us it was obvious that he didn't give a s t at all. all he could do is grunt and point at product. i asked him a question and all he did is walk away. when i approached another employee he gave the same attitude. i went to mc sports off midvale, spent about 150 bucks and was treated very well. s k i p t h i s p l a c e !!' The customer feels neutral, annoyance, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve staff training and customer service skills: Train our staff to be more attentive, empathetic, and knowledgeable about our products. They should be able to engage with customers effectively, answer questions, and provide helpful recommendations.

2. Enhance communication skills: Teach our staff to communicate clearly and effectively with customers. They should be able to listen to the customer's needs and respond appropriately.

3. Provide better in-store experience: Ensure that our store is clean, well-organized, and easy to navigate."
1,"I had the Carnitas Burrito and it had no taste. I definitely know good tasting Carnitas and must echo the sentiments of that famous line in the 1988 VP Debate when I say \""You sir are not a good Carnitas Burrito\"".",i had the carnitas burrito and it had no taste. i definitely know good tasting carnitas and must echo the sentiments of that famous line in the 1988 vp debate when i say you sir are not a good carnitas burrito .,"neutral, disapproval, approval","[INST] A customer left us a 1-star review: 'i had the carnitas burrito and it had no taste. i definitely know good tasting carnitas and must echo the sentiments of that famous line in the 1988 vp debate when i say you sir are not a good carnitas burrito .' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i had the carnitas burrito and it had no taste. i definitely know good tasting carnitas and must echo the sentiments of that famous line in the 1988 vp debate when i say you sir are not a good carnitas burrito .' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concern about the lack of taste in the carnitas burrito, we could consider the following steps:

1. Acknowledge the issue: Respond to the review by acknowledging the customer's feedback and expressing regret that their experience did not meet their expectations.

2. Offer a solution: Offer a complimentary meal or discount on their next visit, and invite them to try a different dish or ask for specific adjustments to their order to better suit their taste preferences."
1,"Bad service\nPubic hair and make up on \""clean\"" towel\nDirty room\n3 out of 3 restaurants on property\nDelivered sub-standard food quality and service.\nInsect in bed (see photo)\nWill never return.\nEnough said.",bad service npubic hair and make up on clean towel ndirty room n3 out of 3 restaurants on property ndelivered sub standard food quality and service. ninsect in bed see photo nwill never return. nenough said.,"neutral, disappointment, annoyance","[INST] A customer left us a 1-star review: 'bad service npubic hair and make up on clean towel ndirty room n3 out of 3 restaurants on property ndelivered sub standard food quality and service. ninsect in bed see photo nwill never return. nenough said.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'bad service npubic hair and make up on clean towel ndirty room n3 out of 3 restaurants on property ndelivered sub standard food quality and service. ninsect in bed see photo nwill never return. nenough said.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Improve Service Quality: Train staff to provide exceptional customer service, ensuring they are attentive, courteous, and professional at all times.

2. Cleanliness: Enforce strict cleaning protocols in all areas of the property, including rooms and restaurants.

3. Hygiene: Implement regular inspections and maintenance of towels, linens, and uniforms to prevent issues like public hair or insects in the room.

4. Food Quality: Upgrade the quality of food offered in the restaurants, focusing on taste, presentation, and variety.

5. Restaurant Availability: Ensure that at least one restaurant is always open and functioning optimally."
1,"I bought a Groupon for them and first they would not fill the order because they were apparently too busy.  When they finally got back to me by email they stated that they would deliver by June 11, 2013.  With no communication as to why, it was not until yesterday that they finally delivered what were most arguably the worst cupcakes I have ever tasted.  They lacked flavor, they were dried out and hard as a rock, the icing was slimy and flavorless, and I could not even make it through one of them before I was so disgusted that I threw the rest away.  Horrible at best and I will never buy anything from that \""bakery\"" again.","i bought a groupon for them and first they would not fill the order because they were apparently too busy. when they finally got back to me by email they stated that they would deliver by june 11, 2013. with no communication as to why, it was not until yesterday that they finally delivered what were most arguably the worst cupcakes i have ever tasted. they lacked flavor, they were dried out and hard as a rock, the icing was slimy and flavorless, and i could not even make it through one of them before i was so disgusted that i threw the rest away. horrible at best and i will never buy anything from that bakery again.","disgust, annoyance, disappointment","[INST] A customer left us a 1-star review: 'i bought a groupon for them and first they would not fill the order because they were apparently too busy. when they finally got back to me by email they stated that they would deliver by june 11, 2013. with no communication as to why, it was not until yesterday that they finally delivered what were most arguably the worst cupcakes i have ever tasted. they lacked flavor, they were dried out and hard as a rock, the icing was slimy and flavorless, and i could not even make it through one of them before i was so disgusted that i threw the rest away. horrible at best and i will never buy anything from that bakery again.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i bought a groupon for them and first they would not fill the order because they were apparently too busy. when they finally got back to me by email they stated that they would deliver by june 11, 2013. with no communication as to why, it was not until yesterday that they finally delivered what were most arguably the worst cupcakes i have ever tasted. they lacked flavor, they were dried out and hard as a rock, the icing was slimy and flavorless, and i could not even make it through one of them before i was so disgusted that i threw the rest away. horrible at best and i will never buy anything from that bakery again.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  1. Improve Communication: Ensure prompt and clear communication with customers, especially when there are delays or changes in the order process. Keep customers informed about the status of their orders.

2. Quality Control: Enhance the quality of the cupcakes by focusing on flavor, texture, and presentation. This could involve improving the baking process, using higher quality ingredients, or training staff on proper cupcake preparation.

3. Customer Service: Train staff to handle customer complaints effectively. Acknowledge the customer's concerns, apologize for the inconvenience, and offer a solution or compensation for the poor experience."
1,We called to confirm price AND went online for estimates. The dispatcher told us it would be less than $15. We got to our destination the clock said 10.50 but they said they had to charge us an additional $12! He blamed it on a new dispatcher. Sorry that is not our problem. We will choose another company next time.,we called to confirm price and went online for estimates. the dispatcher told us it would be less than 15. we got to our destination the clock said 10.50 but they said they had to charge us an additional 12! he blamed it on a new dispatcher. sorry that is not our problem. we will choose another company next time.,"remorse, sadness, neutral","[INST] A customer left us a 1-star review: 'we called to confirm price and went online for estimates. the dispatcher told us it would be less than 15. we got to our destination the clock said 10.50 but they said they had to charge us an additional 12! he blamed it on a new dispatcher. sorry that is not our problem. we will choose another company next time.' The customer feels remorse, sadness, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'we called to confirm price and went online for estimates. the dispatcher told us it would be less than 15. we got to our destination the clock said 10.50 but they said they had to charge us an additional 12! he blamed it on a new dispatcher. sorry that is not our problem. we will choose another company next time.' The customer feels remorse, sadness, neutral. Concisely, how can we best improve our services for this customer's experience?  1. Clarify pricing: Ensure that all pricing information is clear and consistent, both over the phone and online. Provide a breakdown of costs to avoid any confusion.

2. Train dispatchers: Improve dispatcher training to ensure they provide accurate and consistent information about pricing.

3. Communicate changes: If there are any changes in pricing or policies, communicate these changes effectively to customers and dispatchers.

4. Address concerns promptly: When a customer expresses concerns, address them promptly and empathetically. Apologize for any inconvenience caused and offer a solution, such as a discount or refund."
1,Service is horrible !  Simple as that \nI felt like regulars and member of the same race was being favored I waited 15 mins for the table which doesn't bother me at all ! If your busy that's fine \nI sat down and waited for 10 mins no water or anything was brought to me ... 20 mins passed I flagged down a busser and informed him I was ready to order can he notify my sever 30 mins passed \nAnd nothing I told my wife to just wait a lil longer and nothin \nAfter 35 mins they can we ordered and I waited for my 23 mins for my food it arrived I ate and had to wait another 24 mins for my check ...,service is horrible ! simple as that ni felt like regulars and member of the same race was being favored i waited 15 mins for the table which doesn't bother me at all ! if your busy that's fine ni sat down and waited for 10 mins no water or anything was brought to me ... 20 mins passed i flagged down a busser and informed him i was ready to order can he notify my sever 30 mins passed nand nothing i told my wife to just wait a lil longer and nothin nafter 35 mins they can we ordered and i waited for my 23 mins for my food it arrived i ate and had to wait another 24 mins for my check ...,"neutral, fear, annoyance","[INST] A customer left us a 1-star review: 'service is horrible ! simple as that ni felt like regulars and member of the same race was being favored i waited 15 mins for the table which doesn't bother me at all ! if your busy that's fine ni sat down and waited for 10 mins no water or anything was brought to me ... 20 mins passed i flagged down a busser and informed him i was ready to order can he notify my sever 30 mins passed nand nothing i told my wife to just wait a lil longer and nothin nafter 35 mins they can we ordered and i waited for my 23 mins for my food it arrived i ate and had to wait another 24 mins for my check ...' The customer feels neutral, fear, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'service is horrible ! simple as that ni felt like regulars and member of the same race was being favored i waited 15 mins for the table which doesn't bother me at all ! if your busy that's fine ni sat down and waited for 10 mins no water or anything was brought to me ... 20 mins passed i flagged down a busser and informed him i was ready to order can he notify my sever 30 mins passed nand nothing i told my wife to just wait a lil longer and nothin nafter 35 mins they can we ordered and i waited for my 23 mins for my food it arrived i ate and had to wait another 24 mins for my check ...' The customer feels neutral, fear, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. **Improve Communication**: Ensure that staff members keep customers informed about wait times, order status, and any delays. This can help manage customer expectations and reduce feelings of neglect.

2. **Enhance Service Speed**: Reduce wait times for seating, drinks, food, and billing. This can be achieved by optimizing staff scheduling, improving kitchen efficiency, and streamlining service procedures.

3. **Address Perceived Bias**: Ensure that all customers, regardless of their race or regular status, receive equal treatment."
1,"Bready bagels, not real bagels. Egg sandwich is terrible!  The egg tasted like dishwater!\n\nThis place make's Einstien's Bagels seem like geniuses!  And I'm no fan of chain-store bagels.\n\nStick with Chompies or Back East Bagels in Tempe for something more bagel-like, and a good breakfast sandwich.","bready bagels, not real bagels. egg sandwich is terrible! the egg tasted like dishwater! n nthis place make's einstien's bagels seem like geniuses! and i'm no fan of chain store bagels. n nstick with chompies or back east bagels in tempe for something more bagel like, and a good breakfast sandwich.","disgust, fear, neutral","[INST] A customer left us a 1-star review: 'bready bagels, not real bagels. egg sandwich is terrible! the egg tasted like dishwater! n nthis place make's einstien's bagels seem like geniuses! and i'm no fan of chain store bagels. n nstick with chompies or back east bagels in tempe for something more bagel like, and a good breakfast sandwich.' The customer feels disgust, fear, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'bready bagels, not real bagels. egg sandwich is terrible! the egg tasted like dishwater! n nthis place make's einstien's bagels seem like geniuses! and i'm no fan of chain store bagels. n nstick with chompies or back east bagels in tempe for something more bagel like, and a good breakfast sandwich.' The customer feels disgust, fear, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Bagels: Enhance the quality of our bagels to make them more authentic and less ""bready."" This could involve adjusting the recipe, sourcing better ingredients, or improving the baking process.

2. Egg Sandwich: Improve the taste of our egg sandwiches, particularly the eggs, to ensure they don't taste like dishwater. This could involve using fresher eggs, adjusting the seasoning, or changing the cooking method.

3. Customer Feedback: Actively seek and respond to customer feedback."
1,"This hotel was just terrible. The room they checked us into had fixtures falling off the wall, no phone and no working light! When we complained, they put us in a room not much better. Would rather camp in the parking lot!","this hotel was just terrible. the room they checked us into had fixtures falling off the wall, no phone and no working light! when we complained, they put us in a room not much better. would rather camp in the parking lot!","fear, neutral, annoyance","[INST] A customer left us a 1-star review: 'this hotel was just terrible. the room they checked us into had fixtures falling off the wall, no phone and no working light! when we complained, they put us in a room not much better. would rather camp in the parking lot!' The customer feels fear, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this hotel was just terrible. the room they checked us into had fixtures falling off the wall, no phone and no working light! when we complained, they put us in a room not much better. would rather camp in the parking lot!' The customer feels fear, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Immediate Response: Acknowledge the customer's complaint promptly and apologize for the inconvenience experienced.

2. Rectify the Issue: Offer to relocate the customer to a different, well-maintained room with all necessary amenities.

3. Compensate for the Experience: As a gesture of goodwill, offer a discount or complimentary service (e.g., a free meal or spa treatment) to make up for the poor experience.

4. Follow-up: After the issue has been resolved, follow up with the customer to ensure their satisfaction and ask for feedback on the improvements made."
1,Although the place is quite nice the service was just awful. When we had our drinks they gave us a very dirty glass. Who couldn't they notice? We waited for almost 30 minutes to have our food and to be honest it's too expensive for what you have. I'm definitely not trying again.,although the place is quite nice the service was just awful. when we had our drinks they gave us a very dirty glass. who couldn't they notice? we waited for almost 30 minutes to have our food and to be honest it's too expensive for what you have. i'm definitely not trying again.,"annoyance, disgust, disapproval","[INST] A customer left us a 1-star review: 'although the place is quite nice the service was just awful. when we had our drinks they gave us a very dirty glass. who couldn't they notice? we waited for almost 30 minutes to have our food and to be honest it's too expensive for what you have. i'm definitely not trying again.' The customer feels annoyance, disgust, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'although the place is quite nice the service was just awful. when we had our drinks they gave us a very dirty glass. who couldn't they notice? we waited for almost 30 minutes to have our food and to be honest it's too expensive for what you have. i'm definitely not trying again.' The customer feels annoyance, disgust, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Acknowledge the issues raised in the review: Respond promptly to the review, acknowledging the customer's concerns about the service, cleanliness, and wait time. Apologize for the negative experience and express empathy for their feelings.

2. Address the specific issues: Assure the customer that you will take immediate action to rectify the issues they've mentioned. For example, you could explain that you've implemented new protocols for cleaning glasses and ensuring they are spotless before use."
1,"Paris Las Vegas is by the far the worst hotel one could stay in LV.  I made reservations 6 weeks ago for a Red Premier Room for a special occasion (also booked a room for my wife's parents flying in) on the site and called in to verify and everything was supposed to be set.  I didn't receive the room I reserved weeks in advance, my wife's parents didn't receive the room reserved and while escalating this at the front desk, this french speaking agent had the audacity to tell a Fortune Technology Executive that I didn't know how to use the computer and made the reservations wrong even though I had an iphone, ipad and my own wireless access point and showed her what I ordered on the website (Paris sucks even further and does not even give free Internet service to its guests unless you pay $12.95/24hours).  I should get a full refund of my T&E and immediate termination of the agent that angrily and publicly berated my technological skills.  You should never run a hotel with such piss poor customer service. Gary Loveman actually runs a place like this?","paris las vegas is by the far the worst hotel one could stay in lv. i made reservations 6 weeks ago for a red premier room for a special occasion also booked a room for my wife's parents flying in on the site and called in to verify and everything was supposed to be set. i didn't receive the room i reserved weeks in advance, my wife's parents didn't receive the room reserved and while escalating this at the front desk, this french speaking agent had the audacity to tell a fortune technology executive that i didn't know how to use the computer and made the reservations wrong even though i had an iphone, ipad and my own wireless access point and showed her what i ordered on the website paris sucks even further and does not even give free internet service to its guests unless you pay 12.95 24hours . i should get a full refund of my t e and immediate termination of the agent that angrily and publicly berated my technological skills. you should never run a hotel with such piss poor customer service. gary loveman actually runs a place like this?","neutral, annoyance, disappointment","[INST] A customer left us a 1-star review: 'paris las vegas is by the far the worst hotel one could stay in lv. i made reservations 6 weeks ago for a red premier room for a special occasion also booked a room for my wife's parents flying in on the site and called in to verify and everything was supposed to be set. i didn't receive the room i reserved weeks in advance, my wife's parents didn't receive the room reserved and while escalating this at the front desk, this french speaking agent had the audacity to tell a fortune technology executive that i didn't know how to use the computer and made the reservations wrong even though i had an iphone, ipad and my own wireless access point and showed her what i ordered on the website paris sucks even further and does not even give free internet service to its guests unless you pay 12.95 24hours . i should get a full refund of my t e and immediate termination of the agent that angrily and publicly berated my technological skills. you should never run a hotel with such piss poor customer service. gary loveman actually runs a place like this?' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'paris las vegas is by the far the worst hotel one could stay in lv. i made reservations 6 weeks ago for a red premier room for a special occasion also booked a room for my wife's parents flying in on the site and called in to verify and everything was supposed to be set. i didn't receive the room i reserved weeks in advance, my wife's parents didn't receive the room reserved and while escalating this at the front desk, this french speaking agent had the audacity to tell a fortune technology executive that i didn't know how to use the computer and made the reservations wrong even though i had an iphone, ipad and my own wireless access point and showed her what i ordered on the website paris sucks even further and does not even give free internet service to its guests unless you pay 12.95 24hours . i should get a full refund of my t e and immediate termination of the agent that angrily and publicly berated my technological skills. you should never run a hotel with such piss poor customer service. gary loveman actually runs a place like this?' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the inconvenience and misunderstanding: Acknowledge the customer's frustration and express empathy for the special occasion that was marred by the issues encountered.

2. Address the reservation issue: Investigate the reservation discrepancy and ensure that the correct rooms are provided for the customer and their guests. Offer a sincere apology for any confusion or inconvenience caused.

3. Improve communication with customers: Enhance communication with customers by providing clear and timely updates on reservations, room assignments, and any other relevant information."
1,"How ridiculous, soft opening? Looked at website after I got there, it says they open at 4pm and sign on door says they open at 5pm. They need to figure this out, maybe I'll think about coming back. But with the reviews so far, doesn't seem like anyone should bother to waste time and money.","how ridiculous, soft opening? looked at website after i got there, it says they open at 4pm and sign on door says they open at 5pm. they need to figure this out, maybe i'll think about coming back. but with the reviews so far, doesn't seem like anyone should bother to waste time and money.","annoyance, neutral, disapproval","[INST] A customer left us a 1-star review: 'how ridiculous, soft opening? looked at website after i got there, it says they open at 4pm and sign on door says they open at 5pm. they need to figure this out, maybe i'll think about coming back. but with the reviews so far, doesn't seem like anyone should bother to waste time and money.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'how ridiculous, soft opening? looked at website after i got there, it says they open at 4pm and sign on door says they open at 5pm. they need to figure this out, maybe i'll think about coming back. but with the reviews so far, doesn't seem like anyone should bother to waste time and money.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Clarify opening hours: Ensure that our opening hours are accurate and consistent across all platforms, including our website, social media, and physical signage.

2. Improve communication: Send a personalized response to the customer, acknowledging their frustration and apologizing for the inconvenience. Explain any circumstances that may have caused the confusion, such as a miscommunication or a delay in setting up the store.

3. Offer compensation: As a gesture of goodwill, offer the customer a discount or a free item on their next visit to make up for the poor experience they had."
1,"I was stoked to see 99 cent deep fried Oreos and Twinkies as they reminded me of State Fairs so fondly. However, the lady behind the food counter was not having a good day. She was rude and took order only from those standing \""directly\"" in front of her... then told us that she was out of Oreos and Twinkies. Really?? I could of swore I saw a few boxes full of them behind her to her right... but clearly she wasn't having any of it.\n\nDidn't stay to play in the casino. They did give out mardi gras beads though.","i was stoked to see 99 cent deep fried oreos and twinkies as they reminded me of state fairs so fondly. however, the lady behind the food counter was not having a good day. she was rude and took order only from those standing directly in front of her... then told us that she was out of oreos and twinkies. really?? i could of swore i saw a few boxes full of them behind her to her right... but clearly she wasn't having any of it. n ndidn't stay to play in the casino. they did give out mardi gras beads though.","annoyance, disappointment, neutral","[INST] A customer left us a 1-star review: 'i was stoked to see 99 cent deep fried oreos and twinkies as they reminded me of state fairs so fondly. however, the lady behind the food counter was not having a good day. she was rude and took order only from those standing directly in front of her... then told us that she was out of oreos and twinkies. really?? i could of swore i saw a few boxes full of them behind her to her right... but clearly she wasn't having any of it. n ndidn't stay to play in the casino. they did give out mardi gras beads though.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i was stoked to see 99 cent deep fried oreos and twinkies as they reminded me of state fairs so fondly. however, the lady behind the food counter was not having a good day. she was rude and took order only from those standing directly in front of her... then told us that she was out of oreos and twinkies. really?? i could of swore i saw a few boxes full of them behind her to her right... but clearly she wasn't having any of it. n ndidn't stay to play in the casino. they did give out mardi gras beads though.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  1. Train staff on customer service: Ensure all employees are trained to provide friendly, courteous, and helpful service to all customers, regardless of their position in the queue or the items they order.

2. Accurate inventory management: Regularly check and manage inventory levels to prevent stock shortages, especially for popular items like deep-fried Oreos and Twinkies.

3. Clear communication: Make sure employees communicate effectively with customers about any stock shortages or delays, and offer alternative options if necessary.

4. Create a welcoming environment: Encourage staff to engage with customers, create a positive atmosphere, and make customers feel valued."
1,"Their computer is down today, every one was checked in manually upon arrival. As it turned out they failed to check me in and you guessed it, when I brought it to their attention when they started taking customers who checked in after me for haircuts they then checked me in, back of the line. \n\nI asked if I had to wait at the end of the list or was I next. The lady said I was next...not even an apology....BAD!!!\n\nYou guessed it, someone else was called and my feet walked out of their store with my cash.  \n\nI won't be back...ever!!!\n\nYou gotta be kidding!!!","their computer is down today, every one was checked in manually upon arrival. as it turned out they failed to check me in and you guessed it, when i brought it to their attention when they started taking customers who checked in after me for haircuts they then checked me in, back of the line. n ni asked if i had to wait at the end of the list or was i next. the lady said i was next...not even an apology....bad!!! n nyou guessed it, someone else was called and my feet walked out of their store with my cash. n ni won't be back...ever!!! n nyou gotta be kidding!!!","neutral, disappointment, annoyance","[INST] A customer left us a 1-star review: 'their computer is down today, every one was checked in manually upon arrival. as it turned out they failed to check me in and you guessed it, when i brought it to their attention when they started taking customers who checked in after me for haircuts they then checked me in, back of the line. n ni asked if i had to wait at the end of the list or was i next. the lady said i was next...not even an apology....bad!!! n nyou guessed it, someone else was called and my feet walked out of their store with my cash. n ni won't be back...ever!!! n nyou gotta be kidding!!!' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'their computer is down today, every one was checked in manually upon arrival. as it turned out they failed to check me in and you guessed it, when i brought it to their attention when they started taking customers who checked in after me for haircuts they then checked me in, back of the line. n ni asked if i had to wait at the end of the list or was i next. the lady said i was next...not even an apology....bad!!! n nyou guessed it, someone else was called and my feet walked out of their store with my cash. n ni won't be back...ever!!! n nyou gotta be kidding!!!' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Improve Communication: Ensure all staff are trained to communicate effectively with customers, especially during unexpected situations like a computer malfunction.

2. Prioritize Check-ins: Prioritize check-ins to avoid delays and frustration for customers. Implement a backup system for check-ins during computer downtime.

3. Apologize and Show Empathy: Train staff to apologize and show empathy when mistakes are made. This can help to diffuse the situation and make customers feel valued.

4. Follow Up: Reach out to the customer to apologize for the inconvenience, offer a solution (e.g."
1,Small and ghetto. What more can I say. You will be bum rushed by panhandlers if the shirt your wearing looks clean and you are clean shaven. Area is sketchy so bring your glock!!,small and ghetto. what more can i say. you will be bum rushed by panhandlers if the shirt your wearing looks clean and you are clean shaven. area is sketchy so bring your glock!!,"neutral, annoyance, disapproval","[INST] A customer left us a 1-star review: 'small and ghetto. what more can i say. you will be bum rushed by panhandlers if the shirt your wearing looks clean and you are clean shaven. area is sketchy so bring your glock!!' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'small and ghetto. what more can i say. you will be bum rushed by panhandlers if the shirt your wearing looks clean and you are clean shaven. area is sketchy so bring your glock!!' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the specific concerns: Acknowledge the customer's feedback about the area being ""sketchy"" and assure them that we are taking measures to ensure the safety and comfort of our customers.

2. Offer solutions: Provide information about any safety measures in place, such as increased security, lighting, or safety protocols. If there are no existing measures, consider implementing them to address the customer's concerns.

3. Apologize for the experience: Express regret for the customer's negative experience and apologize for any discomfort they may have felt."
1,"August 5th at 2:30 pm. Pulled an illegal U turn on 51st ave just before the bridge. She whipped across a double lined road, across 4 lanes of traffic! Two trucks on coming in my lane, and a 18 wheeler on the inside lane!!! She was almost a hood ornament on the 18 wheeler, we could stop buy he locked up all his wheels and barely got it stopped. I pulled up next to her and you guessed it, the bus had kids on it! And she was reading her phone!  The driver is a Hispanic woman a bit over weight with glasses. She's going to kill someone!  I posted the bus tag with a photo on this yelp. The school or the bus belongs to the Laveen school","august 5th at 2 30 pm. pulled an illegal u turn on 51st ave just before the bridge. she whipped across a double lined road, across 4 lanes of traffic! two trucks on coming in my lane, and a 18 wheeler on the inside lane!!! she was almost a hood ornament on the 18 wheeler, we could stop buy he locked up all his wheels and barely got it stopped. i pulled up next to her and you guessed it, the bus had kids on it! and she was reading her phone! the driver is a hispanic woman a bit over weight with glasses. she's going to kill someone! i posted the bus tag with a photo on this yelp. the school or the bus belongs to the laveen school","neutral, approval, realization","[INST] A customer left us a 1-star review: 'august 5th at 2 30 pm. pulled an illegal u turn on 51st ave just before the bridge. she whipped across a double lined road, across 4 lanes of traffic! two trucks on coming in my lane, and a 18 wheeler on the inside lane!!! she was almost a hood ornament on the 18 wheeler, we could stop buy he locked up all his wheels and barely got it stopped. i pulled up next to her and you guessed it, the bus had kids on it! and she was reading her phone! the driver is a hispanic woman a bit over weight with glasses. she's going to kill someone! i posted the bus tag with a photo on this yelp. the school or the bus belongs to the laveen school' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'august 5th at 2 30 pm. pulled an illegal u turn on 51st ave just before the bridge. she whipped across a double lined road, across 4 lanes of traffic! two trucks on coming in my lane, and a 18 wheeler on the inside lane!!! she was almost a hood ornament on the 18 wheeler, we could stop buy he locked up all his wheels and barely got it stopped. i pulled up next to her and you guessed it, the bus had kids on it! and she was reading her phone! the driver is a hispanic woman a bit over weight with glasses. she's going to kill someone! i posted the bus tag with a photo on this yelp. the school or the bus belongs to the laveen school' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, the following steps could be taken:

1. Investigate the incident: Verify the details of the incident, including the driver's identity, the bus route, and the specific actions taken by the driver.

2. Address driver training and behavior: If the driver was indeed engaging in unsafe driving practices, such as using a mobile device while driving, it's crucial to address this issue with the driver and provide additional training if necessary.

3. Improve communication: Reach out to the customer to acknowledge their concerns and assure them that the matter is being taken seriously. Provide updates on the investigation and any actions taken to prevent similar incidents in the future."
1,So we arrived there for dinner yesterday after spotting it last week leaving walgreens . Dining room was empty and not one clean table available . Place was dirty so we can only imagine what the kitchen looks like . With that in mind we left and don't plan on ever going back .,so we arrived there for dinner yesterday after spotting it last week leaving walgreens . dining room was empty and not one clean table available . place was dirty so we can only imagine what the kitchen looks like . with that in mind we left and don't plan on ever going back .,"neutral, annoyance, disappointment","[INST] A customer left us a 1-star review: 'so we arrived there for dinner yesterday after spotting it last week leaving walgreens . dining room was empty and not one clean table available . place was dirty so we can only imagine what the kitchen looks like . with that in mind we left and don't plan on ever going back .' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'so we arrived there for dinner yesterday after spotting it last week leaving walgreens . dining room was empty and not one clean table available . place was dirty so we can only imagine what the kitchen looks like . with that in mind we left and don't plan on ever going back .' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Cleanliness: Ensure the dining area is always clean and tidy, with no tables left unattended. Regularly clean and sanitize all surfaces, especially high-touch areas like tables, chairs, and menus.

2. Staffing: Ensure there are enough staff members on duty during peak hours to accommodate customers and maintain a clean dining environment.

3. Communication: Improve communication with customers about wait times, table availability, and any delays in service. This can help manage expectations and reduce frustration."
1,"I've always enjoyed taking my family to Bill Johnson's, but on our recent visit (2/29/12) the quality of the food, the portion sizes, and their new prices have took a turn for the worse.\n\nThe bbq pork ribs were tough as leather, the fries were very greasy and portion controlled to the max, the mac and cheese seemed like they just poured liquid cheese on top of the boiled macaroni, and to make it worse, the prices on the menu have skyrocketed.  I feel that if their going to charge more for their menu items, the quality of the food and portion sizes need to be changed as well.  I was very disappointed with the amount of money we spent for the crappy food we ate.  \n\nFurthermore, I expressed my concerns with the waitress, but she didn't seem very interested at all.  With that said, I will NEVER return to Bill Johnson's because of the BIG let down.  This was once a great place to eat, but after they filed for Chapter 11 bankruptcy, this restaurant went downhill.","i've always enjoyed taking my family to bill johnson's, but on our recent visit 2 29 12 the quality of the food, the portion sizes, and their new prices have took a turn for the worse. n nthe bbq pork ribs were tough as leather, the fries were very greasy and portion controlled to the max, the mac and cheese seemed like they just poured liquid cheese on top of the boiled macaroni, and to make it worse, the prices on the menu have skyrocketed. i feel that if their going to charge more for their menu items, the quality of the food and portion sizes need to be changed as well. i was very disappointed with the amount of money we spent for the crappy food we ate. n nfurthermore, i expressed my concerns with the waitress, but she didn't seem very interested at all. with that said, i will never return to bill johnson's because of the big let down. this was once a great place to eat, but after they filed for chapter 11 bankruptcy, this restaurant went downhill.","joy, disappointment, annoyance","[INST] A customer left us a 1-star review: 'i've always enjoyed taking my family to bill johnson's, but on our recent visit 2 29 12 the quality of the food, the portion sizes, and their new prices have took a turn for the worse. n nthe bbq pork ribs were tough as leather, the fries were very greasy and portion controlled to the max, the mac and cheese seemed like they just poured liquid cheese on top of the boiled macaroni, and to make it worse, the prices on the menu have skyrocketed. i feel that if their going to charge more for their menu items, the quality of the food and portion sizes need to be changed as well. i was very disappointed with the amount of money we spent for the crappy food we ate. n nfurthermore, i expressed my concerns with the waitress, but she didn't seem very interested at all. with that said, i will never return to bill johnson's because of the big let down. this was once a great place to eat, but after they filed for chapter 11 bankruptcy, this restaurant went downhill.' The customer feels joy, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i've always enjoyed taking my family to bill johnson's, but on our recent visit 2 29 12 the quality of the food, the portion sizes, and their new prices have took a turn for the worse. n nthe bbq pork ribs were tough as leather, the fries were very greasy and portion controlled to the max, the mac and cheese seemed like they just poured liquid cheese on top of the boiled macaroni, and to make it worse, the prices on the menu have skyrocketed. i feel that if their going to charge more for their menu items, the quality of the food and portion sizes need to be changed as well. i was very disappointed with the amount of money we spent for the crappy food we ate. n nfurthermore, i expressed my concerns with the waitress, but she didn't seem very interested at all. with that said, i will never return to bill johnson's because of the big let down. this was once a great place to eat, but after they filed for chapter 11 bankruptcy, this restaurant went downhill.' The customer feels joy, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Bill Johnson's, the following steps can be taken:

1. Quality Improvement: Enhance the quality of the food, particularly the BBQ pork ribs, fries, and mac and cheese. This could involve adjusting cooking methods, sourcing better ingredients, or hiring a new chef.

2. Portion Sizes: Review the portion sizes to ensure they are reasonable and satisfying. Customers should feel they are getting good value for their money.

3. Pricing: Examine the pricing structure to ensure it is competitive and justifiable given the quality and quantity of the food."
1,"I rarely ever have a good experience at a Best Buy. I was there the other day and I wanted the Fitbit in the light blue color. This is exactly as it is presented on their website. I called the Thunderbird location and they did not have it in stock, which is fine. I called this location, gave them the SKU and everything, and they said they do have it in stock. When I went down there, the sales associate I dealt with treated me like I was the daftest person on the planet and kept insisting that this color did not exist, even though I called and spoke with someone at the store AND saw it on the website. I showed him the website and he walked around the corner and guess where it was. There was no need to be condescending when I knew exactly what I was talking about, and there was no apology. It is degrading to be treated this way by someone who thinks they know everything and has zero customer service or people skills whatsoever on top of it. I spoke to the cashier who asked me if I found everything I needed okay and I said, \""sort of\"" and explained the situation. His reply was \""oh yeah, that's just how he is.\"" That's just how he is? Then fire him; he shouldn't be working in the industry. That shouldn't just be something that is acceptable to them. Ridiculous.","i rarely ever have a good experience at a best buy. i was there the other day and i wanted the fitbit in the light blue color. this is exactly as it is presented on their website. i called the thunderbird location and they did not have it in stock, which is fine. i called this location, gave them the sku and everything, and they said they do have it in stock. when i went down there, the sales associate i dealt with treated me like i was the daftest person on the planet and kept insisting that this color did not exist, even though i called and spoke with someone at the store and saw it on the website. i showed him the website and he walked around the corner and guess where it was. there was no need to be condescending when i knew exactly what i was talking about, and there was no apology. it is degrading to be treated this way by someone who thinks they know everything and has zero customer service or people skills whatsoever on top of it. i spoke to the cashier who asked me if i found everything i needed okay and i said, sort of and explained the situation. his reply was oh yeah, that's just how he is. that's just how he is? then fire him he shouldn't be working in the industry. that shouldn't just be something that is acceptable to them. ridiculous.","neutral, annoyance, disapproval","[INST] A customer left us a 1-star review: 'i rarely ever have a good experience at a best buy. i was there the other day and i wanted the fitbit in the light blue color. this is exactly as it is presented on their website. i called the thunderbird location and they did not have it in stock, which is fine. i called this location, gave them the sku and everything, and they said they do have it in stock. when i went down there, the sales associate i dealt with treated me like i was the daftest person on the planet and kept insisting that this color did not exist, even though i called and spoke with someone at the store and saw it on the website. i showed him the website and he walked around the corner and guess where it was. there was no need to be condescending when i knew exactly what i was talking about, and there was no apology. it is degrading to be treated this way by someone who thinks they know everything and has zero customer service or people skills whatsoever on top of it. i spoke to the cashier who asked me if i found everything i needed okay and i said, sort of and explained the situation. his reply was oh yeah, that's just how he is. that's just how he is? then fire him he shouldn't be working in the industry. that shouldn't just be something that is acceptable to them. ridiculous.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i rarely ever have a good experience at a best buy. i was there the other day and i wanted the fitbit in the light blue color. this is exactly as it is presented on their website. i called the thunderbird location and they did not have it in stock, which is fine. i called this location, gave them the sku and everything, and they said they do have it in stock. when i went down there, the sales associate i dealt with treated me like i was the daftest person on the planet and kept insisting that this color did not exist, even though i called and spoke with someone at the store and saw it on the website. i showed him the website and he walked around the corner and guess where it was. there was no need to be condescending when i knew exactly what i was talking about, and there was no apology. it is degrading to be treated this way by someone who thinks they know everything and has zero customer service or people skills whatsoever on top of it. i spoke to the cashier who asked me if i found everything i needed okay and i said, sort of and explained the situation. his reply was oh yeah, that's just how he is. that's just how he is? then fire him he shouldn't be working in the industry. that shouldn't just be something that is acceptable to them. ridiculous.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Verify product availability: Ensure that our online inventory accurately reflects our in-store stock.

2. Train staff on product knowledge: Equip sales associates with comprehensive product knowledge to avoid misunderstandings and misinformation.

3. Enhance customer service skills: Provide training on effective communication, empathy, and problem-solving to improve interactions with customers.

4. Apologize and offer resolution: Acknowledge the customer's frustration and offer a solution, such as a refund or store credit, to make amends for the negative experience."
1,"It has literally taking me almost 2  or 3 years to write this but I figure as I am preparing for my daughter's 8 year old birthday , it is time for me to express this.  I WILL NEVER recommend this place to a friend.  When I went to inquire about the options I had for her birthday, I was treated not well at all.  I felt that the woman behind the counter was bothered by my questions, I should have taken this a hint for my future results there but I did not.  The party came and I was so excited and it was the worst bidthday party even and yet the most expensive of all, horrible!!!! One of the hostess made one of the guests cried to the point that they ended up leaving earlier.   The moms that came not even water were offered, over all, I have zero memories of something good happening.  Any ways, as my party ended and everybody left.  I came to the counter, to ask for the owner's email address and the older lady behind the counter proceeded to skip my question and an email was given to me but at this point I did not trust that I was getting a good email, and yes, she still had the courage to ask me, how my party was??????  I was in tears, and a friend  of mine had to talk for me.  Sad experience :(","it has literally taking me almost 2 or 3 years to write this but i figure as i am preparing for my daughter's 8 year old birthday , it is time for me to express this. i will never recommend this place to a friend. when i went to inquire about the options i had for her birthday, i was treated not well at all. i felt that the woman behind the counter was bothered by my questions, i should have taken this a hint for my future results there but i did not. the party came and i was so excited and it was the worst bidthday party even and yet the most expensive of all, horrible!!!! one of the hostess made one of the guests cried to the point that they ended up leaving earlier. the moms that came not even water were offered, over all, i have zero memories of something good happening. any ways, as my party ended and everybody left. i came to the counter, to ask for the owner's email address and the older lady behind the counter proceeded to skip my question and an email was given to me but at this point i did not trust that i was getting a good email, and yes, she still had the courage to ask me, how my party was?????? i was in tears, and a friend of mine had to talk for me. sad experience","excitement, disappointment, neutral","[INST] A customer left us a 1-star review: 'it has literally taking me almost 2 or 3 years to write this but i figure as i am preparing for my daughter's 8 year old birthday , it is time for me to express this. i will never recommend this place to a friend. when i went to inquire about the options i had for her birthday, i was treated not well at all. i felt that the woman behind the counter was bothered by my questions, i should have taken this a hint for my future results there but i did not. the party came and i was so excited and it was the worst bidthday party even and yet the most expensive of all, horrible!!!! one of the hostess made one of the guests cried to the point that they ended up leaving earlier. the moms that came not even water were offered, over all, i have zero memories of something good happening. any ways, as my party ended and everybody left. i came to the counter, to ask for the owner's email address and the older lady behind the counter proceeded to skip my question and an email was given to me but at this point i did not trust that i was getting a good email, and yes, she still had the courage to ask me, how my party was?????? i was in tears, and a friend of mine had to talk for me. sad experience' The customer feels excitement, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'it has literally taking me almost 2 or 3 years to write this but i figure as i am preparing for my daughter's 8 year old birthday , it is time for me to express this. i will never recommend this place to a friend. when i went to inquire about the options i had for her birthday, i was treated not well at all. i felt that the woman behind the counter was bothered by my questions, i should have taken this a hint for my future results there but i did not. the party came and i was so excited and it was the worst bidthday party even and yet the most expensive of all, horrible!!!! one of the hostess made one of the guests cried to the point that they ended up leaving earlier. the moms that came not even water were offered, over all, i have zero memories of something good happening. any ways, as my party ended and everybody left. i came to the counter, to ask for the owner's email address and the older lady behind the counter proceeded to skip my question and an email was given to me but at this point i did not trust that i was getting a good email, and yes, she still had the courage to ask me, how my party was?????? i was in tears, and a friend of mine had to talk for me. sad experience' The customer feels excitement, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps can be taken:

1. Train staff to be more welcoming and patient when dealing with customer inquiries, especially for important events like birthdays.
2. Offer a more personalized approach when planning parties, taking into account the customer's specific needs and preferences.
3. Ensure that all staff are properly trained to handle any issues that may arise during the party, and are equipped to handle emotional situations with sensitivity and professionalism.
4. Provide adequate resources for the party, such as water and snacks, to ensure a comfortable and enjoyable experience for all guests."
1,"Yesterday, the SCOTUS granted Hobby Lobby its petition that it be treated as a person, with religious beliefs and religious freedoms, and the ability to deny its employees equal access to healthcare. Just as Hobby Lobby can now pick and choose which equal rights it wants to support, I can pick and choose never to shop there ever again.","yesterday, the scotus granted hobby lobby its petition that it be treated as a person, with religious beliefs and religious freedoms, and the ability to deny its employees equal access to healthcare. just as hobby lobby can now pick and choose which equal rights it wants to support, i can pick and choose never to shop there ever again.","neutral, approval, realization","[INST] A customer left us a 1-star review: 'yesterday, the scotus granted hobby lobby its petition that it be treated as a person, with religious beliefs and religious freedoms, and the ability to deny its employees equal access to healthcare. just as hobby lobby can now pick and choose which equal rights it wants to support, i can pick and choose never to shop there ever again.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'yesterday, the scotus granted hobby lobby its petition that it be treated as a person, with religious beliefs and religious freedoms, and the ability to deny its employees equal access to healthcare. just as hobby lobby can now pick and choose which equal rights it wants to support, i can pick and choose never to shop there ever again.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could:

1. Acknowledge their concerns: Address the customer's feelings about the Supreme Court decision regarding Hobby Lobby and their subsequent decision to stop shopping at our store.

2. Clarify our company's stance: Explain our company's values and policies regarding equal rights and healthcare access, ensuring that we uphold these values in our business practices.

3. Offer a solution: Provide an alternative product or service that aligns with the customer's values, demonstrating our commitment to their beliefs and needs.

4. Show empathy: Express understanding for their feelings and reassure them that their concerns are important to us."
1,"I would give this place zero stars if I could. They have horrible customer service - my husband and I came to try this place; we were really looking forward to it based on the reviews. Well, as soon as we arrived, they attempted to seat us and asked if we were doing the AYCE. We said yes, and asked about the prices. The waitress said it was $22/person, but it would be an additional $9.99 for our two year old to join us. (Which is the same price as an eight year old.)  WTH? You're gonna charge $9.99 for a two year old when kids this young are usually free? Toddlers hardly eat anything and mine sure as hell doesn't eat seafood. You've gotta be kidding me. The waitress just kept pointing to the menu and repeating, \""$9.99\"" If that's how your restaurant makes your money, you're doing something wrong. PASS ON THIS SCAMMY PLACE!","i would give this place zero stars if i could. they have horrible customer service my husband and i came to try this place we were really looking forward to it based on the reviews. well, as soon as we arrived, they attempted to seat us and asked if we were doing the ayce. we said yes, and asked about the prices. the waitress said it was 22 person, but it would be an additional 9.99 for our two year old to join us. which is the same price as an eight year old. wth? you're gonna charge 9.99 for a two year old when kids this young are usually free? toddlers hardly eat anything and mine sure as hell doesn't eat seafood. you've gotta be kidding me. the waitress just kept pointing to the menu and repeating, 9.99 if that's how your restaurant makes your money, you're doing something wrong. pass on this scammy place!","disapproval, annoyance, disappointment","[INST] A customer left us a 1-star review: 'i would give this place zero stars if i could. they have horrible customer service my husband and i came to try this place we were really looking forward to it based on the reviews. well, as soon as we arrived, they attempted to seat us and asked if we were doing the ayce. we said yes, and asked about the prices. the waitress said it was 22 person, but it would be an additional 9.99 for our two year old to join us. which is the same price as an eight year old. wth? you're gonna charge 9.99 for a two year old when kids this young are usually free? toddlers hardly eat anything and mine sure as hell doesn't eat seafood. you've gotta be kidding me. the waitress just kept pointing to the menu and repeating, 9.99 if that's how your restaurant makes your money, you're doing something wrong. pass on this scammy place!' The customer feels disapproval, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i would give this place zero stars if i could. they have horrible customer service my husband and i came to try this place we were really looking forward to it based on the reviews. well, as soon as we arrived, they attempted to seat us and asked if we were doing the ayce. we said yes, and asked about the prices. the waitress said it was 22 person, but it would be an additional 9.99 for our two year old to join us. which is the same price as an eight year old. wth? you're gonna charge 9.99 for a two year old when kids this young are usually free? toddlers hardly eat anything and mine sure as hell doesn't eat seafood. you've gotta be kidding me. the waitress just kept pointing to the menu and repeating, 9.99 if that's how your restaurant makes your money, you're doing something wrong. pass on this scammy place!' The customer feels disapproval, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Revise the pricing policy for young children: Review your pricing policy for children, especially those under a certain age, to ensure it is competitive and fair. In this case, it may be more customer-friendly to offer free seating for toddlers or a reduced rate for them.

2. Train staff on customer service: Provide additional training to your staff on customer service, focusing on empathy, patience, and clear communication. In this case, the waitress could have handled the situation more effectively by acknowledging the customer's concerns and offering a solution, such as a discount or a complimentary item for the toddler."
1,"Food was great, server was fine but I can't get over the absurdly long wait and rude host staff. We visited on a Sunday, had a party of two and were told we would have a 35 minute wait. Try an hour and twenty! We inquired twice about how much longer it would take and were told that we were the next party of two, only to watch another party of two be seated ahead of us. When I asked why we couldn't be seated at the booth that had been sitting open for several minutes, I was told that they wouldn't seat us there because we could only have a two top. Not to mention all three hostesses I encountered were snarky and dismissive. I am so disappointed, I don't mind waiting for good food but I expect a little respect in return. Management should review their policies and find some new staff.","food was great, server was fine but i can't get over the absurdly long wait and rude host staff. we visited on a sunday, had a party of two and were told we would have a 35 minute wait. try an hour and twenty! we inquired twice about how much longer it would take and were told that we were the next party of two, only to watch another party of two be seated ahead of us. when i asked why we couldn't be seated at the booth that had been sitting open for several minutes, i was told that they wouldn't seat us there because we could only have a two top. not to mention all three hostesses i encountered were snarky and dismissive. i am so disappointed, i don't mind waiting for good food but i expect a little respect in return. management should review their policies and find some new staff.","disappointment, admiration, annoyance","[INST] A customer left us a 1-star review: 'food was great, server was fine but i can't get over the absurdly long wait and rude host staff. we visited on a sunday, had a party of two and were told we would have a 35 minute wait. try an hour and twenty! we inquired twice about how much longer it would take and were told that we were the next party of two, only to watch another party of two be seated ahead of us. when i asked why we couldn't be seated at the booth that had been sitting open for several minutes, i was told that they wouldn't seat us there because we could only have a two top. not to mention all three hostesses i encountered were snarky and dismissive. i am so disappointed, i don't mind waiting for good food but i expect a little respect in return. management should review their policies and find some new staff.' The customer feels disappointment, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'food was great, server was fine but i can't get over the absurdly long wait and rude host staff. we visited on a sunday, had a party of two and were told we would have a 35 minute wait. try an hour and twenty! we inquired twice about how much longer it would take and were told that we were the next party of two, only to watch another party of two be seated ahead of us. when i asked why we couldn't be seated at the booth that had been sitting open for several minutes, i was told that they wouldn't seat us there because we could only have a two top. not to mention all three hostesses i encountered were snarky and dismissive. i am so disappointed, i don't mind waiting for good food but i expect a little respect in return. management should review their policies and find some new staff.' The customer feels disappointment, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the long wait and the rude behavior of the host staff. Acknowledge their frustration and disappointment.

2. Offer a sincere apology and compensation for the inconvenience, such as a complimentary meal or a discount on their next visit.

3. Address the issue of the seating policy, ensuring that parties are seated in a timely and fair manner.

4. Train the host staff on customer service skills, emphasizing the importance of respect, patience, and clear communication."
1,"Notes: 1 visit, dinner\nOverall: Salty. (Probably even more salty than Olive Garden, which is quite a feat.)\n\nFree bread - Best part of the meal!  Soooo good.  It's some sort of dark brown bread that's super soft and has a light honey flavor to it.  I should have just eaten three baskets of that and saved us some cash.\n\nBaby back ribs - Came with virtually no sauce.  Dry and salty were the only two words that could possibly describe this horrible dish.  The fries that came with it were soft and mushy.  Ewww.\n\nCeasar salad - Salty. The croutons and the chicken were good, but a salty salad is still a salty salad.  Another reminder to always order dressing on the side at restaurants.\n\nCoconut shrimp - Don't know if all coconut shrimp is like this, but I didn't like the coconut shreds.  They were too tough and didn't add any flavor.\n\nShrimp on the Barbie - Only decent dish that night, and I only say that because it wasn't too salty.","notes 1 visit, dinner noverall salty. probably even more salty than olive garden, which is quite a feat. n nfree bread best part of the meal! soooo good. it's some sort of dark brown bread that's super soft and has a light honey flavor to it. i should have just eaten three baskets of that and saved us some cash. n nbaby back ribs came with virtually no sauce. dry and salty were the only two words that could possibly describe this horrible dish. the fries that came with it were soft and mushy. ewww. n nceasar salad salty. the croutons and the chicken were good, but a salty salad is still a salty salad. another reminder to always order dressing on the side at restaurants. n ncoconut shrimp don't know if all coconut shrimp is like this, but i didn't like the coconut shreds. they were too tough and didn't add any flavor. n nshrimp on the barbie only decent dish that night, and i only say that because it wasn't too salty.","disgust, admiration, neutral","[INST] A customer left us a 1-star review: 'notes 1 visit, dinner noverall salty. probably even more salty than olive garden, which is quite a feat. n nfree bread best part of the meal! soooo good. it's some sort of dark brown bread that's super soft and has a light honey flavor to it. i should have just eaten three baskets of that and saved us some cash. n nbaby back ribs came with virtually no sauce. dry and salty were the only two words that could possibly describe this horrible dish. the fries that came with it were soft and mushy. ewww. n nceasar salad salty. the croutons and the chicken were good, but a salty salad is still a salty salad. another reminder to always order dressing on the side at restaurants. n ncoconut shrimp don't know if all coconut shrimp is like this, but i didn't like the coconut shreds. they were too tough and didn't add any flavor. n nshrimp on the barbie only decent dish that night, and i only say that because it wasn't too salty.' The customer feels disgust, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'notes 1 visit, dinner noverall salty. probably even more salty than olive garden, which is quite a feat. n nfree bread best part of the meal! soooo good. it's some sort of dark brown bread that's super soft and has a light honey flavor to it. i should have just eaten three baskets of that and saved us some cash. n nbaby back ribs came with virtually no sauce. dry and salty were the only two words that could possibly describe this horrible dish. the fries that came with it were soft and mushy. ewww. n nceasar salad salty. the croutons and the chicken were good, but a salty salad is still a salty salad. another reminder to always order dressing on the side at restaurants. n ncoconut shrimp don't know if all coconut shrimp is like this, but i didn't like the coconut shreds. they were too tough and didn't add any flavor. n nshrimp on the barbie only decent dish that night, and i only say that because it wasn't too salty.' The customer feels disgust, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Salt Levels: Adjust the salt levels in our dishes, particularly in the baby back ribs, Caesar salad, and possibly the coconut shrimp.

2. Sauces: Ensure that our dishes, such as the baby back ribs, come with an adequate amount of sauce to enhance flavor and moisture.

3. Quality of Fries: Improve the quality of our fries to make them crispier and less mushy."
1,"Sushi was meh...I went here a few years ago and I've had better. But the reason I'm giving it one star is because I went there again last night because the nightclub Gallery was closed and we didn't want to leave the hotel so we just went there to grab some drinks. A guy was handing out wristbands downstairs and said the place was poppin so we paid the $20 cover for \""open bar\"" and when we got in there we could not move AT ALL and people were starting to fight! We didn't get any drinks because we couldn't even get close to the bar. Also my friend was groped and it was so crowded she couldn't see who it was. DISGUSTING. The guy downstairs handing out wristbands was talking it up and then we got up there..walked in and walked right out. Down $20. Won't be going back. EVER.",sushi was meh...i went here a few years ago and i've had better. but the reason i'm giving it one star is because i went there again last night because the nightclub gallery was closed and we didn't want to leave the hotel so we just went there to grab some drinks. a guy was handing out wristbands downstairs and said the place was poppin so we paid the 20 cover for open bar and when we got in there we could not move at all and people were starting to fight! we didn't get any drinks because we couldn't even get close to the bar. also my friend was groped and it was so crowded she couldn't see who it was. disgusting. the guy downstairs handing out wristbands was talking it up and then we got up there..walked in and walked right out. down 20. won't be going back. ever.,"neutral, disappointment, realization","[INST] A customer left us a 1-star review: 'sushi was meh...i went here a few years ago and i've had better. but the reason i'm giving it one star is because i went there again last night because the nightclub gallery was closed and we didn't want to leave the hotel so we just went there to grab some drinks. a guy was handing out wristbands downstairs and said the place was poppin so we paid the 20 cover for open bar and when we got in there we could not move at all and people were starting to fight! we didn't get any drinks because we couldn't even get close to the bar. also my friend was groped and it was so crowded she couldn't see who it was. disgusting. the guy downstairs handing out wristbands was talking it up and then we got up there..walked in and walked right out. down 20. won't be going back. ever.' The customer feels neutral, disappointment, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'sushi was meh...i went here a few years ago and i've had better. but the reason i'm giving it one star is because i went there again last night because the nightclub gallery was closed and we didn't want to leave the hotel so we just went there to grab some drinks. a guy was handing out wristbands downstairs and said the place was poppin so we paid the 20 cover for open bar and when we got in there we could not move at all and people were starting to fight! we didn't get any drinks because we couldn't even get close to the bar. also my friend was groped and it was so crowded she couldn't see who it was. disgusting. the guy downstairs handing out wristbands was talking it up and then we got up there..walked in and walked right out. down 20. won't be going back. ever.' The customer feels neutral, disappointment, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, it would be beneficial to address the following issues:

1. Safety and Security: Ensure a safe and secure environment for all patrons, particularly during events with open bar. This includes adequate crowd control, proper lighting, and a visible security presence.

2. Communication: Improve communication with customers about the nature of events, particularly if they are advertised as ""poppin"" or offering an open bar. This can help manage expectations and prevent dissatisfaction.

3. Event Management: Enhance event management skills to ensure a smooth flow of events, with a focus on crowd control, bar service, and overall guest experience."
1,"Sent me home with a chicken meal instead of the vegetarian one I ordered and I didn't notice until I got home. Couldn't eat it and it was like 118 degrees outside so I decided to not go back. \n\nCalled and let them know about this and the girl I talked to apologized and expressed her sympathy for me and told me that a manager would call me back to take care of this...\n\nNever happened.  Seriously can't stand when people or businesses say they are going to do something but don't. The food is not awful, but this is a part of the \""Service Industry\"" not the we forgot about you after we effed up your order industry. \n\nwon't be back.","sent me home with a chicken meal instead of the vegetarian one i ordered and i didn't notice until i got home. couldn't eat it and it was like 118 degrees outside so i decided to not go back. n ncalled and let them know about this and the girl i talked to apologized and expressed her sympathy for me and told me that a manager would call me back to take care of this... n nnever happened. seriously can't stand when people or businesses say they are going to do something but don't. the food is not awful, but this is a part of the service industry not the we forgot about you after we effed up your order industry. n nwon't be back.","disapproval, annoyance, neutral","[INST] A customer left us a 1-star review: 'sent me home with a chicken meal instead of the vegetarian one i ordered and i didn't notice until i got home. couldn't eat it and it was like 118 degrees outside so i decided to not go back. n ncalled and let them know about this and the girl i talked to apologized and expressed her sympathy for me and told me that a manager would call me back to take care of this... n nnever happened. seriously can't stand when people or businesses say they are going to do something but don't. the food is not awful, but this is a part of the service industry not the we forgot about you after we effed up your order industry. n nwon't be back.' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'sent me home with a chicken meal instead of the vegetarian one i ordered and i didn't notice until i got home. couldn't eat it and it was like 118 degrees outside so i decided to not go back. n ncalled and let them know about this and the girl i talked to apologized and expressed her sympathy for me and told me that a manager would call me back to take care of this... n nnever happened. seriously can't stand when people or businesses say they are going to do something but don't. the food is not awful, but this is a part of the service industry not the we forgot about you after we effed up your order industry. n nwon't be back.' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  1. Improve Communication: Ensure that orders are accurately confirmed with customers before they leave the restaurant. This can be done through double-checking orders, verifying dietary restrictions, and using clear, concise language.

2. Follow-up and Resolution: If an error occurs, promptly address it by contacting the customer as promised. In this case, the customer felt let down when the promised call from a manager did not occur.

3. Consistency: Ensure that all staff members are trained to handle customer complaints effectively. The customer appreciated the initial apology but felt let down when the promised resolution did not happen."
1,"small slices, I have been to sbarro all over the place, but this by far was yuckkkkkkk. \n\nI asked where the cheese and pep slices were and the guy said hidden.  Before I could even reply he said i keep the pricy stuff out for show.  I told him good business but im not there for the stuffed pizza so break out the plain stuff and lets roll. \n\nThe small slices were warm at best and didn't have much taste, but after 5 hours at a car show with no food or drink this will do.","small slices, i have been to sbarro all over the place, but this by far was yuckkkkkkk. n ni asked where the cheese and pep slices were and the guy said hidden. before i could even reply he said i keep the pricy stuff out for show. i told him good business but im not there for the stuffed pizza so break out the plain stuff and lets roll. n nthe small slices were warm at best and didn't have much taste, but after 5 hours at a car show with no food or drink this will do.","neutral, annoyance, disgust","[INST] A customer left us a 1-star review: 'small slices, i have been to sbarro all over the place, but this by far was yuckkkkkkk. n ni asked where the cheese and pep slices were and the guy said hidden. before i could even reply he said i keep the pricy stuff out for show. i told him good business but im not there for the stuffed pizza so break out the plain stuff and lets roll. n nthe small slices were warm at best and didn't have much taste, but after 5 hours at a car show with no food or drink this will do.' The customer feels neutral, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'small slices, i have been to sbarro all over the place, but this by far was yuckkkkkkk. n ni asked where the cheese and pep slices were and the guy said hidden. before i could even reply he said i keep the pricy stuff out for show. i told him good business but im not there for the stuffed pizza so break out the plain stuff and lets roll. n nthe small slices were warm at best and didn't have much taste, but after 5 hours at a car show with no food or drink this will do.' The customer feels neutral, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the issue of portion size: Offer larger slices or a more generous serving to meet the customer's expectations.

2. Improve communication: Train staff to be more attentive and responsive to customer inquiries. Instead of stating that certain items are ""hidden,"" explain that they are kept fresh and ready to serve upon request.

3. Enhance the taste of the pizza: Work on improving the flavor and quality of the plain cheese and pepperoni slices to make them more appealing to customers."
1,"I use to love this place, would come here all the time!! \nthe last time i went there  tho was na totally bad experiance \ni was pregnant at the time and was planning on doing my nails with my mom and sister as well, well due to my pregnancy i needed to use the restroom so as soon as i walked in i went to the nearest girl and ask her if i could use the restroom. The girl told me that i had to do my nails or purchase something in order for her to let me use the restroom!! well agreeing to do my nails she then let me use their not-soclean restroom!! well i was furioused and walked out as soon as i was done lol wtf i dont know if these chineese ppl know their rights but a pregnant woman has the right to use any restroom otherwise they could press charges!!","i use to love this place, would come here all the time!! nthe last time i went there tho was na totally bad experiance ni was pregnant at the time and was planning on doing my nails with my mom and sister as well, well due to my pregnancy i needed to use the restroom so as soon as i walked in i went to the nearest girl and ask her if i could use the restroom. the girl told me that i had to do my nails or purchase something in order for her to let me use the restroom!! well agreeing to do my nails she then let me use their not soclean restroom!! well i was furioused and walked out as soon as i was done lol wtf i dont know if these chineese ppl know their rights but a pregnant woman has the right to use any restroom otherwise they could press charges!!","love, neutral, approval","[INST] A customer left us a 1-star review: 'i use to love this place, would come here all the time!! nthe last time i went there tho was na totally bad experiance ni was pregnant at the time and was planning on doing my nails with my mom and sister as well, well due to my pregnancy i needed to use the restroom so as soon as i walked in i went to the nearest girl and ask her if i could use the restroom. the girl told me that i had to do my nails or purchase something in order for her to let me use the restroom!! well agreeing to do my nails she then let me use their not soclean restroom!! well i was furioused and walked out as soon as i was done lol wtf i dont know if these chineese ppl know their rights but a pregnant woman has the right to use any restroom otherwise they could press charges!!' The customer feels love, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i use to love this place, would come here all the time!! nthe last time i went there tho was na totally bad experiance ni was pregnant at the time and was planning on doing my nails with my mom and sister as well, well due to my pregnancy i needed to use the restroom so as soon as i walked in i went to the nearest girl and ask her if i could use the restroom. the girl told me that i had to do my nails or purchase something in order for her to let me use the restroom!! well agreeing to do my nails she then let me use their not soclean restroom!! well i was furioused and walked out as soon as i was done lol wtf i dont know if these chineese ppl know their rights but a pregnant woman has the right to use any restroom otherwise they could press charges!!' The customer feels love, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can implement the following changes:

1. Implement a clear and compassionate policy for pregnant women: Ensure that all staff members are aware of the needs and rights of pregnant women, including the right to use the restroom without purchasing anything or getting a service.

2. Train staff on customer service: Provide training to staff members on how to handle sensitive situations with empathy and understanding. This includes understanding the needs of pregnant women and providing appropriate assistance.

3. Improve restroom cleanliness: Ensure that all restrooms are kept clean and well-maintained to provide a comfortable experience for all customers, especially pregnant women."
1,"They aren't willing to work with you. They don't care about their customers. I have experienced this with multiple locations. What I am going to do the day I have some free time is I am going to close my account with them. There is no point in staying with a company who couldn't  care less about thier customers. I have to deal with a lot of people who are unwilling to wotrk with you when I am at work but that doesn't excuse me from being rude. When they wouldn't help me I decided then that I was going to change which bank I use. I have no second thoughts and can not wait to research other banks and set up an account with them. It was beyond ridiculous how much time I wasted to not have them do anything. When they wouldn't help I told them that there was no way I was going to keep an account with them and that I am switching banks. I proceeded to storm out. As I said there is no point in being a customer of someone who is unwilling to help. \n\nWhen I first set up my account I was supposed to get an online account when I was supposed to get an online account. I got the information and everything but when I tried to sign into it I wasn't able to access it. I asked multiple times to be able to gethelp about it and no one every got back to me.I recently asked again and they said they would give me a number to call, which I never get recieved. \n\nTo put the above paragraphs shortly: screw them. Do not get an account with them because you will be disappointed in the service and the bank as well.","they aren't willing to work with you. they don't care about their customers. i have experienced this with multiple locations. what i am going to do the day i have some free time is i am going to close my account with them. there is no point in staying with a company who couldn't care less about thier customers. i have to deal with a lot of people who are unwilling to wotrk with you when i am at work but that doesn't excuse me from being rude. when they wouldn't help me i decided then that i was going to change which bank i use. i have no second thoughts and can not wait to research other banks and set up an account with them. it was beyond ridiculous how much time i wasted to not have them do anything. when they wouldn't help i told them that there was no way i was going to keep an account with them and that i am switching banks. i proceeded to storm out. as i said there is no point in being a customer of someone who is unwilling to help. n nwhen i first set up my account i was supposed to get an online account when i was supposed to get an online account. i got the information and everything but when i tried to sign into it i wasn't able to access it. i asked multiple times to be able to gethelp about it and no one every got back to me.i recently asked again and they said they would give me a number to call, which i never get recieved. n nto put the above paragraphs shortly screw them. do not get an account with them because you will be disappointed in the service and the bank as well.","annoyance, neutral, disapproval","[INST] A customer left us a 1-star review: 'they aren't willing to work with you. they don't care about their customers. i have experienced this with multiple locations. what i am going to do the day i have some free time is i am going to close my account with them. there is no point in staying with a company who couldn't care less about thier customers. i have to deal with a lot of people who are unwilling to wotrk with you when i am at work but that doesn't excuse me from being rude. when they wouldn't help me i decided then that i was going to change which bank i use. i have no second thoughts and can not wait to research other banks and set up an account with them. it was beyond ridiculous how much time i wasted to not have them do anything. when they wouldn't help i told them that there was no way i was going to keep an account with them and that i am switching banks. i proceeded to storm out. as i said there is no point in being a customer of someone who is unwilling to help. n nwhen i first set up my account i was supposed to get an online account when i was supposed to get an online account. i got the information and everything but when i tried to sign into it i wasn't able to access it. i asked multiple times to be able to gethelp about it and no one every got back to me.i recently asked again and they said they would give me a number to call, which i never get recieved. n nto put the above paragraphs shortly screw them. do not get an account with them because you will be disappointed in the service and the bank as well.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'they aren't willing to work with you. they don't care about their customers. i have experienced this with multiple locations. what i am going to do the day i have some free time is i am going to close my account with them. there is no point in staying with a company who couldn't care less about thier customers. i have to deal with a lot of people who are unwilling to wotrk with you when i am at work but that doesn't excuse me from being rude. when they wouldn't help me i decided then that i was going to change which bank i use. i have no second thoughts and can not wait to research other banks and set up an account with them. it was beyond ridiculous how much time i wasted to not have them do anything. when they wouldn't help i told them that there was no way i was going to keep an account with them and that i am switching banks. i proceeded to storm out. as i said there is no point in being a customer of someone who is unwilling to help. n nwhen i first set up my account i was supposed to get an online account when i was supposed to get an online account. i got the information and everything but when i tried to sign into it i wasn't able to access it. i asked multiple times to be able to gethelp about it and no one every got back to me.i recently asked again and they said they would give me a number to call, which i never get recieved. n nto put the above paragraphs shortly screw them. do not get an account with them because you will be disappointed in the service and the bank as well.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the customer's frustration: Respond to the review by acknowledging their frustration and expressing empathy for their experience.

2. Address the specific issues: Address the specific issues mentioned in the review, such as the online account access problem and the lack of communication. Offer a solution or a way to resolve the issue, such as providing a new online account or offering a direct line of communication with a dedicated customer service representative.

3. Offer compensation: Offer some form of compensation for the inconvenience caused, such as a refund or a credit to the customer's account."
1,"I'm new to the area and had a friend visiting from out of state so we decided to try out some bars on Mill. Clearly we walked into the wrong bar. I don't know if we didn't fit the look they like to have there (trashy......?) or what? Maybe we were dressed a little too nice or something. We sat down at the bar and were ignored for a good 10 minutes and then we each ordered a Long Island. The guy comes back with our drinks in those big, red, plastic coca-cola water cups... With what tasted like pure soda. $9 sodas. Really?! And not a single other person had drinks in those giant water cups. Who serves a Long Island in a coca-cola water cup??? Stupid bartenders I guess. We asked if he could make it stronger and he rambled something about it being some percentage alcohol and then walked away. We were about to just walk out when he came over and poured a \""Long Island mix\"" into the cup. They don't even know how to make a real Long Island. Anyway, it tasted terrible although slightly stronger so we drank half of them and walked out. Will never return.","i'm new to the area and had a friend visiting from out of state so we decided to try out some bars on mill. clearly we walked into the wrong bar. i don't know if we didn't fit the look they like to have there trashy......? or what? maybe we were dressed a little too nice or something. we sat down at the bar and were ignored for a good 10 minutes and then we each ordered a long island. the guy comes back with our drinks in those big, red, plastic coca cola water cups... with what tasted like pure soda. 9 sodas. really?! and not a single other person had drinks in those giant water cups. who serves a long island in a coca cola water cup??? stupid bartenders i guess. we asked if he could make it stronger and he rambled something about it being some percentage alcohol and then walked away. we were about to just walk out when he came over and poured a long island mix into the cup. they don't even know how to make a real long island. anyway, it tasted terrible although slightly stronger so we drank half of them and walked out. will never return.","confusion, neutral, curiosity","[INST] A customer left us a 1-star review: 'i'm new to the area and had a friend visiting from out of state so we decided to try out some bars on mill. clearly we walked into the wrong bar. i don't know if we didn't fit the look they like to have there trashy......? or what? maybe we were dressed a little too nice or something. we sat down at the bar and were ignored for a good 10 minutes and then we each ordered a long island. the guy comes back with our drinks in those big, red, plastic coca cola water cups... with what tasted like pure soda. 9 sodas. really?! and not a single other person had drinks in those giant water cups. who serves a long island in a coca cola water cup??? stupid bartenders i guess. we asked if he could make it stronger and he rambled something about it being some percentage alcohol and then walked away. we were about to just walk out when he came over and poured a long island mix into the cup. they don't even know how to make a real long island. anyway, it tasted terrible although slightly stronger so we drank half of them and walked out. will never return.' The customer feels confusion, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i'm new to the area and had a friend visiting from out of state so we decided to try out some bars on mill. clearly we walked into the wrong bar. i don't know if we didn't fit the look they like to have there trashy......? or what? maybe we were dressed a little too nice or something. we sat down at the bar and were ignored for a good 10 minutes and then we each ordered a long island. the guy comes back with our drinks in those big, red, plastic coca cola water cups... with what tasted like pure soda. 9 sodas. really?! and not a single other person had drinks in those giant water cups. who serves a long island in a coca cola water cup??? stupid bartenders i guess. we asked if he could make it stronger and he rambled something about it being some percentage alcohol and then walked away. we were about to just walk out when he came over and poured a long island mix into the cup. they don't even know how to make a real long island. anyway, it tasted terrible although slightly stronger so we drank half of them and walked out. will never return.' The customer feels confusion, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps can be taken:

1. Warm Welcome: Ensure staff greets customers promptly upon entry, creating a welcoming atmosphere.

2. Attentive Service: Train staff to be attentive and responsive to customers' needs, addressing them within a reasonable time frame.

3. Consistent Drink Presentation: Use appropriate glassware for cocktails, such as a Long Island Iced Tea glass, to maintain consistency and enhance the presentation of drinks."
1,"Bottom line:  Oversold and unmaintained.\n\nThis is the 4 gym I have been a member of (I move a lot).  It is by far the worst.  All of the problems stem from the same cause.  They never stop selling memberships.  \n\nI have been this gym at 10 pm on a Saturday and its full.  \nI have regularly driven around for so long lot looking for parking that i gave up and went home.  \n\nYou regularly have to wait for machines. \n\nMany classes are so full you can barely move around.  I have gone for spin class and had to leave because there wasn't room for another bike.  Despite the high demand for classes they haven't added any more. \n\nIt is a high use gym and it doesn't seem like it is ever cleaned.  The entire place reeks. \n\nI assume that their staff are underpaid because they are all rude a-holes.\n\nBasically, it seems like the owners of LVAC are trying to squeeze every penny they can out of their gyms.","bottom line oversold and unmaintained. n nthis is the 4 gym i have been a member of i move a lot . it is by far the worst. all of the problems stem from the same cause. they never stop selling memberships. n ni have been this gym at 10 pm on a saturday and its full. ni have regularly driven around for so long lot looking for parking that i gave up and went home. n nyou regularly have to wait for machines. n nmany classes are so full you can barely move around. i have gone for spin class and had to leave because there wasn't room for another bike. despite the high demand for classes they haven't added any more. n nit is a high use gym and it doesn't seem like it is ever cleaned. the entire place reeks. n ni assume that their staff are underpaid because they are all rude a holes. n nbasically, it seems like the owners of lvac are trying to squeeze every penny they can out of their gyms.","annoyance, disappointment, neutral","[INST] A customer left us a 1-star review: 'bottom line oversold and unmaintained. n nthis is the 4 gym i have been a member of i move a lot . it is by far the worst. all of the problems stem from the same cause. they never stop selling memberships. n ni have been this gym at 10 pm on a saturday and its full. ni have regularly driven around for so long lot looking for parking that i gave up and went home. n nyou regularly have to wait for machines. n nmany classes are so full you can barely move around. i have gone for spin class and had to leave because there wasn't room for another bike. despite the high demand for classes they haven't added any more. n nit is a high use gym and it doesn't seem like it is ever cleaned. the entire place reeks. n ni assume that their staff are underpaid because they are all rude a holes. n nbasically, it seems like the owners of lvac are trying to squeeze every penny they can out of their gyms.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'bottom line oversold and unmaintained. n nthis is the 4 gym i have been a member of i move a lot . it is by far the worst. all of the problems stem from the same cause. they never stop selling memberships. n ni have been this gym at 10 pm on a saturday and its full. ni have regularly driven around for so long lot looking for parking that i gave up and went home. n nyou regularly have to wait for machines. n nmany classes are so full you can barely move around. i have gone for spin class and had to leave because there wasn't room for another bike. despite the high demand for classes they haven't added any more. n nit is a high use gym and it doesn't seem like it is ever cleaned. the entire place reeks. n ni assume that their staff are underpaid because they are all rude a holes. n nbasically, it seems like the owners of lvac are trying to squeeze every penny they can out of their gyms.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at LVAC, we could consider the following steps:

1. Limit membership sales to maintain a manageable capacity in the gym. This would help reduce overcrowding, ensure easier access to equipment, and reduce waiting times for classes.

2. Increase the frequency and thoroughness of cleaning to maintain a clean and hygienic environment. This could help address the customer's concerns about the gym's cleanliness.

3. Invest in additional equipment for classes to accommodate more participants and prevent overcrowding. This would help improve the customer's experience in classes, such as spin class, where space is limited."
1,"Tasteless, shapeless generic slop straight off the Sysco truck with a brief stop in a microwave. No Tex and even less Mex.  This is ersatz Mexican food as an aficionado of Wonder bread and Oscar Mayer bologna might envision it.  Complaining about the meager portions would be nonsensical since they spared us further displeasure with the meal.\n\nService was prompt.  Proximity to a mall apparently responsible for a large quotient of babies and toddlers in tow - not exactly the Friday happy hour scene one might expect.  Large fountain just beyond gates also a draw for more hyperactive children who scaled walls, fences and ratcheted up the noise even more - parents couldn't be bothered.","tasteless, shapeless generic slop straight off the sysco truck with a brief stop in a microwave. no tex and even less mex. this is ersatz mexican food as an aficionado of wonder bread and oscar mayer bologna might envision it. complaining about the meager portions would be nonsensical since they spared us further displeasure with the meal. n nservice was prompt. proximity to a mall apparently responsible for a large quotient of babies and toddlers in tow not exactly the friday happy hour scene one might expect. large fountain just beyond gates also a draw for more hyperactive children who scaled walls, fences and ratcheted up the noise even more parents couldn't be bothered.","neutral, disapproval, annoyance","[INST] A customer left us a 1-star review: 'tasteless, shapeless generic slop straight off the sysco truck with a brief stop in a microwave. no tex and even less mex. this is ersatz mexican food as an aficionado of wonder bread and oscar mayer bologna might envision it. complaining about the meager portions would be nonsensical since they spared us further displeasure with the meal. n nservice was prompt. proximity to a mall apparently responsible for a large quotient of babies and toddlers in tow not exactly the friday happy hour scene one might expect. large fountain just beyond gates also a draw for more hyperactive children who scaled walls, fences and ratcheted up the noise even more parents couldn't be bothered.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'tasteless, shapeless generic slop straight off the sysco truck with a brief stop in a microwave. no tex and even less mex. this is ersatz mexican food as an aficionado of wonder bread and oscar mayer bologna might envision it. complaining about the meager portions would be nonsensical since they spared us further displeasure with the meal. n nservice was prompt. proximity to a mall apparently responsible for a large quotient of babies and toddlers in tow not exactly the friday happy hour scene one might expect. large fountain just beyond gates also a draw for more hyperactive children who scaled walls, fences and ratcheted up the noise even more parents couldn't be bothered.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the quality and authenticity of our Mexican food, potentially by sourcing fresher ingredients, improving cooking techniques, and offering more flavorful dishes. We could also consider creating a more relaxed and adult-oriented atmosphere during certain hours, away from the presence of children, as mentioned in the review. Lastly, addressing the issue of portion size might be beneficial, ensuring that meals are satisfying and not meager. Improving the food quality and ambiance could help transform the customer's perception of our restaurant, making them more likely to leave a positive review in the future."
1,"I was going to give this location another chance. I thought, at least I won't have to be given a tour this time. I believed that I understood the concept enough to have a decent lunch.. . . when what to my wondering eyes . . . darn! the sign on the door said that they were closed for 90 days!\n\n90 days while they put it all back like it was? You have got to be kidding me! Did you not learn anything????\n\nGeez . . . I could have told them that it needed some serious tweaking to make that new concept work. (Didn't they read my previous review? Or some of the others? Listen to your customers.) \n\nBut, you know, it did have some good points that I hope they carry over to the return of the original TOMATO design. Or are you just going to go back to whence you came? Did you not feel that Tomatoes needed to be updated? Isn't that why you tried something new in the first place? \n\nWe'll wait and see if you learned anything from this little (and probably expensive) experiment. Wait and see; wait and see; wait and see. . . . .","i was going to give this location another chance. i thought, at least i won't have to be given a tour this time. i believed that i understood the concept enough to have a decent lunch.. . . when what to my wondering eyes . . . darn! the sign on the door said that they were closed for 90 days! n n90 days while they put it all back like it was? you have got to be kidding me! did you not learn anything???? n ngeez . . . i could have told them that it needed some serious tweaking to make that new concept work. didn't they read my previous review? or some of the others? listen to your customers. n nbut, you know, it did have some good points that i hope they carry over to the return of the original tomato design. or are you just going to go back to whence you came? did you not feel that tomatoes needed to be updated? isn't that why you tried something new in the first place? n nwe'll wait and see if you learned anything from this little and probably expensive experiment. wait and see wait and see wait and see. . . . .","amusement, curiosity, neutral","[INST] A customer left us a 1-star review: 'i was going to give this location another chance. i thought, at least i won't have to be given a tour this time. i believed that i understood the concept enough to have a decent lunch.. . . when what to my wondering eyes . . . darn! the sign on the door said that they were closed for 90 days! n n90 days while they put it all back like it was? you have got to be kidding me! did you not learn anything???? n ngeez . . . i could have told them that it needed some serious tweaking to make that new concept work. didn't they read my previous review? or some of the others? listen to your customers. n nbut, you know, it did have some good points that i hope they carry over to the return of the original tomato design. or are you just going to go back to whence you came? did you not feel that tomatoes needed to be updated? isn't that why you tried something new in the first place? n nwe'll wait and see if you learned anything from this little and probably expensive experiment. wait and see wait and see wait and see. . . . .' The customer feels amusement, curiosity, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i was going to give this location another chance. i thought, at least i won't have to be given a tour this time. i believed that i understood the concept enough to have a decent lunch.. . . when what to my wondering eyes . . . darn! the sign on the door said that they were closed for 90 days! n n90 days while they put it all back like it was? you have got to be kidding me! did you not learn anything???? n ngeez . . . i could have told them that it needed some serious tweaking to make that new concept work. didn't they read my previous review? or some of the others? listen to your customers. n nbut, you know, it did have some good points that i hope they carry over to the return of the original tomato design. or are you just going to go back to whence you came? did you not feel that tomatoes needed to be updated? isn't that why you tried something new in the first place? n nwe'll wait and see if you learned anything from this little and probably expensive experiment. wait and see wait and see wait and see. . . . .' The customer feels amusement, curiosity, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Improve Communication: Ensure that our business hours are clearly communicated, either through signage, online platforms, or notifications to customers who have shown interest.

2. Address Feedback: Acknowledge and address the feedback provided in the review, particularly the need for improvement in the new concept. This could involve making necessary adjustments or tweaks to the concept.

3. Customer Engagement: Reach out to the customer to apologize for the inconvenience and assure them that their feedback has been taken into account."
1,you wait 1/2 hour for no service. this is not the place to go on sundays! And the moronager is no better! Hey fatboy! People are waiting! Make yourself usefull. Do your job and service the customers or I go to triple B! Better Business Bureau! And CEO!,you wait 1 2 hour for no service. this is not the place to go on sundays! and the moronager is no better! hey fatboy! people are waiting! make yourself usefull. do your job and service the customers or i go to triple b! better business bureau! and ceo!,"neutral, annoyance, disapproval","[INST] A customer left us a 1-star review: 'you wait 1 2 hour for no service. this is not the place to go on sundays! and the moronager is no better! hey fatboy! people are waiting! make yourself usefull. do your job and service the customers or i go to triple b! better business bureau! and ceo!' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'you wait 1 2 hour for no service. this is not the place to go on sundays! and the moronager is no better! hey fatboy! people are waiting! make yourself usefull. do your job and service the customers or i go to triple b! better business bureau! and ceo!' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Improve Communication: Inform customers about potential wait times, especially during busy periods like Sundays.

2. Enhance Service Quality: Ensure that all staff are well-trained and motivated to provide excellent service to customers.

3. Respond Promptly: Address customer complaints and inquiries in a timely manner to show that you value their feedback.

4. Apologize Sincerely: Acknowledge the inconvenience caused by the long wait and express regret for the customer's negative experience.

5. Offer Compensation: As a gesture of goodwill, offer the customer a discount or other form of compensation for their inconvenience."
1,"Waiter! There are pubes in my fruit cup.\n\nThought the pineapple tasted fishy. No, like actual fucking fish. It tasted like a fish in my mouth. Then I found a pube on my cantaloupe. It's been a rough morning. Needless to say, my therapist is not going to be happy about this.\n\nSee photos.","waiter! there are pubes in my fruit cup. n nthought the pineapple tasted fishy. no, like actual fucking fish. it tasted like a fish in my mouth. then i found a pube on my cantaloupe. it's been a rough morning. needless to say, my therapist is not going to be happy about this. n nsee photos.","disappointment, annoyance, sadness","[INST] A customer left us a 1-star review: 'waiter! there are pubes in my fruit cup. n nthought the pineapple tasted fishy. no, like actual fucking fish. it tasted like a fish in my mouth. then i found a pube on my cantaloupe. it's been a rough morning. needless to say, my therapist is not going to be happy about this. n nsee photos.' The customer feels disappointment, annoyance, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'waiter! there are pubes in my fruit cup. n nthought the pineapple tasted fishy. no, like actual fucking fish. it tasted like a fish in my mouth. then i found a pube on my cantaloupe. it's been a rough morning. needless to say, my therapist is not going to be happy about this. n nsee photos.' The customer feels disappointment, annoyance, sadness. Concisely, how can we best improve our services for this customer's experience?  1. Immediate Response: Acknowledge the customer's complaint promptly and empathetically, expressing regret for their experience.

2. Investigate the Incident: Conduct a thorough investigation to verify the claims and identify the cause of the issue. This may involve checking the cleanliness and preparation procedures of the fruit cup.

3. Apologize and Offer Compensation: If the claims are found to be valid, offer a sincere apology and compensation for the unpleasant experience, such as a refund, complimentary meal, or gift card."
1,"DONT GO THERE!!!!!!!!! IF YOU ARE IN CUSTOMER SERVICE OR JUST A HUMAN BEING YOU WONT EAT AT THIS RESTAURANT! JUST READ........\n\nMy family and I recently went to go eat at Sushi Eye on Warner Road and the I-10. I had purchased an amazon deal and it was set to expire that night so we had to use it. We were there during happy hour so we asked waitress if we could order off the happy hour menu with her knowing full well that we had the coupon. So we did. About 5 minutes later and when we received a couple of the items both the young waitress and owner/manager came to our table and said that we cannot use our  coupon and get happy   hour both. And we explained very nicely to the owner (Richard) that our waitress said that was okay. He said that it was her fault and she should have know better and that SHE CAN PAY FOR THE DIFFERENCE.. My husband and I were floored!.  We asked if we could eat off the happy hour that day and then come back within the month. He wouldnt even do that. He said that we could come back the next day ONLY. He was going to make his employee pay out of their own pocket we couldnt believe it!\n\nThe food isnt even that special.  I would rather go down the road to Ra! \n\nRichard,shame on you for even mentioning that the waitress can pay the difference. I am telling everyone I know so all of Ahwatukee is banning your place of business. I feel sorry for the people that have to work for you!!!!!!\n\nI WOULD NOT GIVE THEM A STAR BUT YELP MADE ME IN ORDER TO POST!!!!!","dont go there!!!!!!!!! if you are in customer service or just a human being you wont eat at this restaurant! just read........ n nmy family and i recently went to go eat at sushi eye on warner road and the i 10. i had purchased an amazon deal and it was set to expire that night so we had to use it. we were there during happy hour so we asked waitress if we could order off the happy hour menu with her knowing full well that we had the coupon. so we did. about 5 minutes later and when we received a couple of the items both the young waitress and owner manager came to our table and said that we cannot use our coupon and get happy hour both. and we explained very nicely to the owner richard that our waitress said that was okay. he said that it was her fault and she should have know better and that she can pay for the difference.. my husband and i were floored!. we asked if we could eat off the happy hour that day and then come back within the month. he wouldnt even do that. he said that we could come back the next day only. he was going to make his employee pay out of their own pocket we couldnt believe it! n nthe food isnt even that special. i would rather go down the road to ra! n nrichard,shame on you for even mentioning that the waitress can pay the difference. i am telling everyone i know so all of ahwatukee is banning your place of business. i feel sorry for the people that have to work for you!!!!!! n ni would not give them a star but yelp made me in order to post!!!!!","neutral, approval, joy","[INST] A customer left us a 1-star review: 'dont go there!!!!!!!!! if you are in customer service or just a human being you wont eat at this restaurant! just read........ n nmy family and i recently went to go eat at sushi eye on warner road and the i 10. i had purchased an amazon deal and it was set to expire that night so we had to use it. we were there during happy hour so we asked waitress if we could order off the happy hour menu with her knowing full well that we had the coupon. so we did. about 5 minutes later and when we received a couple of the items both the young waitress and owner manager came to our table and said that we cannot use our coupon and get happy hour both. and we explained very nicely to the owner richard that our waitress said that was okay. he said that it was her fault and she should have know better and that she can pay for the difference.. my husband and i were floored!. we asked if we could eat off the happy hour that day and then come back within the month. he wouldnt even do that. he said that we could come back the next day only. he was going to make his employee pay out of their own pocket we couldnt believe it! n nthe food isnt even that special. i would rather go down the road to ra! n nrichard,shame on you for even mentioning that the waitress can pay the difference. i am telling everyone i know so all of ahwatukee is banning your place of business. i feel sorry for the people that have to work for you!!!!!! n ni would not give them a star but yelp made me in order to post!!!!!' The customer feels neutral, approval, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'dont go there!!!!!!!!! if you are in customer service or just a human being you wont eat at this restaurant! just read........ n nmy family and i recently went to go eat at sushi eye on warner road and the i 10. i had purchased an amazon deal and it was set to expire that night so we had to use it. we were there during happy hour so we asked waitress if we could order off the happy hour menu with her knowing full well that we had the coupon. so we did. about 5 minutes later and when we received a couple of the items both the young waitress and owner manager came to our table and said that we cannot use our coupon and get happy hour both. and we explained very nicely to the owner richard that our waitress said that was okay. he said that it was her fault and she should have know better and that she can pay for the difference.. my husband and i were floored!. we asked if we could eat off the happy hour that day and then come back within the month. he wouldnt even do that. he said that we could come back the next day only. he was going to make his employee pay out of their own pocket we couldnt believe it! n nthe food isnt even that special. i would rather go down the road to ra! n nrichard,shame on you for even mentioning that the waitress can pay the difference. i am telling everyone i know so all of ahwatukee is banning your place of business. i feel sorry for the people that have to work for you!!!!!! n ni would not give them a star but yelp made me in order to post!!!!!' The customer feels neutral, approval, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, it would be beneficial to address the following points:

1. Clarify the coupon policy: Ensure that all staff are well-informed about the terms and conditions of any promotions or deals, and communicate these clearly to customers.

2. Train staff on communication skills: Teach employees to communicate effectively with customers, especially when dealing with complex situations like the one described in the review.

3. Offer a solution: Apologize for the inconvenience caused and offer a reasonable solution, such as allowing the customer to return within the month to enjoy the happy hour menu without the coupon restrictions."
1,"The orange blossom beer is great and the staff is friendly enough. However, waiting 2 hours for your food is unacceptable and I would only recommend this place to people who want to hang out for a while and drink beer.","the orange blossom beer is great and the staff is friendly enough. however, waiting 2 hours for your food is unacceptable and i would only recommend this place to people who want to hang out for a while and drink beer.","admiration, disapproval, approval","[INST] A customer left us a 1-star review: 'the orange blossom beer is great and the staff is friendly enough. however, waiting 2 hours for your food is unacceptable and i would only recommend this place to people who want to hang out for a while and drink beer.' The customer feels admiration, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the orange blossom beer is great and the staff is friendly enough. however, waiting 2 hours for your food is unacceptable and i would only recommend this place to people who want to hang out for a while and drink beer.' The customer feels admiration, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on two main areas: food service speed and communication.

1. Food Service Speed: To address the long wait time for food, we can consider implementing strategies such as:
   - Improving kitchen efficiency: This could involve better organization, streamlining processes, or hiring additional staff if necessary.
   - Providing accurate estimates: When taking orders, give customers an estimated time for their food to arrive. This helps manage expectations and reduces frustration.
   - Following up: If there are delays, have a system in place to check on orders and keep customers informed."
1,"I came here only because this place got such great reviews... and i was extremely disappointed.\n\nThe atmosphere is awful, it feels like a cheap dining room. The service is mediocre... we had no soy sauce at our table, so the waitress picked a container of soy sauce up from another table and brought it to us, and it was about 90% emptry so we had to ask for more again...\n\nThe sushi was fresh, but not really creative. I guess this place gets good reviews for having \""fresh fish\"". But why shouldn't a sushi place have fresh fish? I don't think this restuarant should be rewarded for having something it is supposed to have. I don't think I will go back unless i am specifically in the neighberhood.","i came here only because this place got such great reviews... and i was extremely disappointed. n nthe atmosphere is awful, it feels like a cheap dining room. the service is mediocre... we had no soy sauce at our table, so the waitress picked a container of soy sauce up from another table and brought it to us, and it was about 90 emptry so we had to ask for more again... n nthe sushi was fresh, but not really creative. i guess this place gets good reviews for having fresh fish . but why shouldn't a sushi place have fresh fish? i don't think this restuarant should be rewarded for having something it is supposed to have. i don't think i will go back unless i am specifically in the neighberhood.","disappointment, disapproval, annoyance","[INST] A customer left us a 1-star review: 'i came here only because this place got such great reviews... and i was extremely disappointed. n nthe atmosphere is awful, it feels like a cheap dining room. the service is mediocre... we had no soy sauce at our table, so the waitress picked a container of soy sauce up from another table and brought it to us, and it was about 90 emptry so we had to ask for more again... n nthe sushi was fresh, but not really creative. i guess this place gets good reviews for having fresh fish . but why shouldn't a sushi place have fresh fish? i don't think this restuarant should be rewarded for having something it is supposed to have. i don't think i will go back unless i am specifically in the neighberhood.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i came here only because this place got such great reviews... and i was extremely disappointed. n nthe atmosphere is awful, it feels like a cheap dining room. the service is mediocre... we had no soy sauce at our table, so the waitress picked a container of soy sauce up from another table and brought it to us, and it was about 90 emptry so we had to ask for more again... n nthe sushi was fresh, but not really creative. i guess this place gets good reviews for having fresh fish . but why shouldn't a sushi place have fresh fish? i don't think this restuarant should be rewarded for having something it is supposed to have. i don't think i will go back unless i am specifically in the neighberhood.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on several key areas:

1. Atmosphere: Enhance the dining room ambiance to make it more inviting and less like a cheap dining room. This could involve redecorating, improving lighting, or playing soft music.

2. Service: Train staff to provide exceptional service. This includes being attentive, friendly, and proactive in addressing customer needs. In this case, the waitress should have checked the soy sauce supply before serving and offered fresh soy sauce without being asked twice.

3. Creativity: Offer a more diverse and creative sushi menu to cater to customers seeking a unique dining experience."
1,"I had been a customer at this store for a few months and was pleased with them until recently.  I had called and put a rocker and ottoman on hold on a Friday afternoon letting the person I spoke to knwo that I would be in to get it on Saturday.  I even asked if I needed to provide my credit card information and was told \""no, I will put it down under your name and we will see you tomorrow to get it.\""  When I arrived to pick it up on Saturday it was being loaded into the back of another customer's truck. \n\nI approached the woman behind the counter and told her I had called to put it on hold the day before - she stared at me like a deer in headlights and said \""I am so sorry, we actually sold it earlier this morning.\""  The chair clearly had just been sold minutes before I arrived as it was still in the parking lot.\n\nThe thing that upset me most was that the cashier simply stood there and said sorry - she did not offer a solution, she did not say anything else, she just stood there.  Needless to say I will not be shopping at the store any longer - it saddens me that the customer service could be so poor and that the store does not keep their word to their customers.","i had been a customer at this store for a few months and was pleased with them until recently. i had called and put a rocker and ottoman on hold on a friday afternoon letting the person i spoke to knwo that i would be in to get it on saturday. i even asked if i needed to provide my credit card information and was told no, i will put it down under your name and we will see you tomorrow to get it. when i arrived to pick it up on saturday it was being loaded into the back of another customer's truck. n ni approached the woman behind the counter and told her i had called to put it on hold the day before she stared at me like a deer in headlights and said i am so sorry, we actually sold it earlier this morning. the chair clearly had just been sold minutes before i arrived as it was still in the parking lot. n nthe thing that upset me most was that the cashier simply stood there and said sorry she did not offer a solution, she did not say anything else, she just stood there. needless to say i will not be shopping at the store any longer it saddens me that the customer service could be so poor and that the store does not keep their word to their customers.","neutral, approval, disapproval","[INST] A customer left us a 1-star review: 'i had been a customer at this store for a few months and was pleased with them until recently. i had called and put a rocker and ottoman on hold on a friday afternoon letting the person i spoke to knwo that i would be in to get it on saturday. i even asked if i needed to provide my credit card information and was told no, i will put it down under your name and we will see you tomorrow to get it. when i arrived to pick it up on saturday it was being loaded into the back of another customer's truck. n ni approached the woman behind the counter and told her i had called to put it on hold the day before she stared at me like a deer in headlights and said i am so sorry, we actually sold it earlier this morning. the chair clearly had just been sold minutes before i arrived as it was still in the parking lot. n nthe thing that upset me most was that the cashier simply stood there and said sorry she did not offer a solution, she did not say anything else, she just stood there. needless to say i will not be shopping at the store any longer it saddens me that the customer service could be so poor and that the store does not keep their word to their customers.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i had been a customer at this store for a few months and was pleased with them until recently. i had called and put a rocker and ottoman on hold on a friday afternoon letting the person i spoke to knwo that i would be in to get it on saturday. i even asked if i needed to provide my credit card information and was told no, i will put it down under your name and we will see you tomorrow to get it. when i arrived to pick it up on saturday it was being loaded into the back of another customer's truck. n ni approached the woman behind the counter and told her i had called to put it on hold the day before she stared at me like a deer in headlights and said i am so sorry, we actually sold it earlier this morning. the chair clearly had just been sold minutes before i arrived as it was still in the parking lot. n nthe thing that upset me most was that the cashier simply stood there and said sorry she did not offer a solution, she did not say anything else, she just stood there. needless to say i will not be shopping at the store any longer it saddens me that the customer service could be so poor and that the store does not keep their word to their customers.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Confirm Reservations: Ensure that reservations are properly recorded and confirmed, and that the staff double-checks the availability of items before promising them to customers.

2. Communicate Effectively: If an item is no longer available, inform the customer promptly and offer alternative solutions, such as suggesting similar items or offering a discount on a future purchase.

3. Train Staff on Customer Service: Train staff to handle difficult situations with empathy and professionalism. They should be prepared to offer solutions and show genuine concern for the customer's needs."
1,"Place looked cool from the outside so thought we'd check it out. We were seated in the lounge section which was empty. \n\nSo we were waiting for 20 minutes until I decided to actually go and call a waiter to take our order.\n\nIt's a lounge so it's supposed to be lively right? Nope. The place had no music playing and again, after becoming sick of the dead atmosphere I asked for them to turn the music on.\n\nThe waiter came with our order and it's a 5 star restaurant so your expect a little hospitality or good service. Waiter might as well have thrown the drinks at us. No napkins, didn't even pour the bottle for us.\n\nLastly, the sound system (AFTER we asked for the music to be turned on) kept popping and making these loud exploding noises which was unnerving.\n\nThe only good part of this place is that they have pretty girls serving you but they're too busy looking at themselves in the mirror rather than taking your order.","place looked cool from the outside so thought we'd check it out. we were seated in the lounge section which was empty. n nso we were waiting for 20 minutes until i decided to actually go and call a waiter to take our order. n nit's a lounge so it's supposed to be lively right? nope. the place had no music playing and again, after becoming sick of the dead atmosphere i asked for them to turn the music on. n nthe waiter came with our order and it's a 5 star restaurant so your expect a little hospitality or good service. waiter might as well have thrown the drinks at us. no napkins, didn't even pour the bottle for us. n nlastly, the sound system after we asked for the music to be turned on kept popping and making these loud exploding noises which was unnerving. n nthe only good part of this place is that they have pretty girls serving you but they're too busy looking at themselves in the mirror rather than taking your order.","neutral, disapproval, disappointment","[INST] A customer left us a 1-star review: 'place looked cool from the outside so thought we'd check it out. we were seated in the lounge section which was empty. n nso we were waiting for 20 minutes until i decided to actually go and call a waiter to take our order. n nit's a lounge so it's supposed to be lively right? nope. the place had no music playing and again, after becoming sick of the dead atmosphere i asked for them to turn the music on. n nthe waiter came with our order and it's a 5 star restaurant so your expect a little hospitality or good service. waiter might as well have thrown the drinks at us. no napkins, didn't even pour the bottle for us. n nlastly, the sound system after we asked for the music to be turned on kept popping and making these loud exploding noises which was unnerving. n nthe only good part of this place is that they have pretty girls serving you but they're too busy looking at themselves in the mirror rather than taking your order.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'place looked cool from the outside so thought we'd check it out. we were seated in the lounge section which was empty. n nso we were waiting for 20 minutes until i decided to actually go and call a waiter to take our order. n nit's a lounge so it's supposed to be lively right? nope. the place had no music playing and again, after becoming sick of the dead atmosphere i asked for them to turn the music on. n nthe waiter came with our order and it's a 5 star restaurant so your expect a little hospitality or good service. waiter might as well have thrown the drinks at us. no napkins, didn't even pour the bottle for us. n nlastly, the sound system after we asked for the music to be turned on kept popping and making these loud exploding noises which was unnerving. n nthe only good part of this place is that they have pretty girls serving you but they're too busy looking at themselves in the mirror rather than taking your order.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve seating and table management: Ensure that all seating areas, including the lounge, are staffed appropriately to minimize waiting times for customers.

2. Enhance atmosphere: Play music in the lounge area to create a lively and inviting atmosphere.

3. Train staff on hospitality and service: Teach waitstaff to provide friendly and attentive service, including pouring drinks, offering napkins, and addressing customers in a polite and courteous manner."
1,"Its taken me a while to get around to this one... \n\nStayed here in October 2012 with my Best Friend for her Birthday. \n\nThe room was purchased on PriceLine, I hope that isn't why the room was old and disgusting. \n\nThe furnishings were from the 70's. The AC unit smelled like burnt electrical wire and the carpets looked like someone may have puked all over the place. I wouldn't reccommend this place to a homeless bum! \n\nOh and don't stroll the lobby, you're liable to get shot.","its taken me a while to get around to this one... n nstayed here in october 2012 with my best friend for her birthday. n nthe room was purchased on priceline, i hope that isn't why the room was old and disgusting. n nthe furnishings were from the 70's. the ac unit smelled like burnt electrical wire and the carpets looked like someone may have puked all over the place. i wouldn't reccommend this place to a homeless bum! n noh and don't stroll the lobby, you're liable to get shot.","disgust, disapproval, annoyance","[INST] A customer left us a 1-star review: 'its taken me a while to get around to this one... n nstayed here in october 2012 with my best friend for her birthday. n nthe room was purchased on priceline, i hope that isn't why the room was old and disgusting. n nthe furnishings were from the 70's. the ac unit smelled like burnt electrical wire and the carpets looked like someone may have puked all over the place. i wouldn't reccommend this place to a homeless bum! n noh and don't stroll the lobby, you're liable to get shot.' The customer feels disgust, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'its taken me a while to get around to this one... n nstayed here in october 2012 with my best friend for her birthday. n nthe room was purchased on priceline, i hope that isn't why the room was old and disgusting. n nthe furnishings were from the 70's. the ac unit smelled like burnt electrical wire and the carpets looked like someone may have puked all over the place. i wouldn't reccommend this place to a homeless bum! n noh and don't stroll the lobby, you're liable to get shot.' The customer feels disgust, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Renovate the rooms: Update the furnishings and ensure the rooms are clean and well-maintained.

2. Maintain the AC units: Regularly inspect and service the AC units to prevent any unpleasant odors.

3. Carpet cleaning: Regularly clean the carpets to prevent any stains or odors.

4. Electrical safety checks: Regularly inspect and maintain the electrical wiring to prevent any burnt electrical wire smells."
1,ZERO!!!\nCame here at 9:40pm. The gal told me they were taking to go orders only but she they supposedly close at 10pm. Really? I wont be back. \nThere's too many restaurants to choose from around here...,zero!!! ncame here at 9 40pm. the gal told me they were taking to go orders only but she they supposedly close at 10pm. really? i wont be back. nthere's too many restaurants to choose from around here...,"neutral, curiosity, confusion","[INST] A customer left us a 1-star review: 'zero!!! ncame here at 9 40pm. the gal told me they were taking to go orders only but she they supposedly close at 10pm. really? i wont be back. nthere's too many restaurants to choose from around here...' The customer feels neutral, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'zero!!! ncame here at 9 40pm. the gal told me they were taking to go orders only but she they supposedly close at 10pm. really? i wont be back. nthere's too many restaurants to choose from around here...' The customer feels neutral, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Clarify business hours: Ensure that our business hours are clearly displayed on our website, social media platforms, and physical location. If there are any exceptions or changes, these should be communicated promptly.

2. Accurate information: Train our staff to provide accurate and consistent information about our services, including operating hours, menu items, and order policies.

3. Flexibility: Offer flexibility in accommodating customers who arrive just before closing time, such as taking orders for pickup after the stated closing time if possible."
1,"I'm torn...what to say about Shitbay..well guess I'm not too torn..okay my wife and I went here 6 month back and the need to review my experience has been haunting me since then. I'll make this short and sweet..The food was wonderful but..big but..my wife is not a sushi eater, she went with me for me..we ordered the large course dinner..at one point, we received some sushi and my wife asked the waitress for some soy and wasabi..now granted this is a gourmet restaurant...but still when one is paying hundreds of dollars for food they should get what they want?? So the server,bless her heart, went to ask the chef( and looked worried I might add) for these items..we were sitting at the bar..The chef looks at her and said \""no way\""..then looks at my wife and yells \""NO WAY!\"" Then turns away..glad there were no samurai swords on the wall!!! My wife started crying (more from embarrassment). .I immediately got up had a word with the manager and he replied \""sorry that's just the way he is!\"" Worst dining experience of my life!","i'm torn...what to say about shitbay..well guess i'm not too torn..okay my wife and i went here 6 month back and the need to review my experience has been haunting me since then. i'll make this short and sweet..the food was wonderful but..big but..my wife is not a sushi eater, she went with me for me..we ordered the large course dinner..at one point, we received some sushi and my wife asked the waitress for some soy and wasabi..now granted this is a gourmet restaurant...but still when one is paying hundreds of dollars for food they should get what they want?? so the server,bless her heart, went to ask the chef and looked worried i might add for these items..we were sitting at the bar..the chef looks at her and said no way ..then looks at my wife and yells no way! then turns away..glad there were no samurai swords on the wall!!! my wife started crying more from embarrassment . .i immediately got up had a word with the manager and he replied sorry that's just the way he is! worst dining experience of my life!","admiration, approval, neutral","[INST] A customer left us a 1-star review: 'i'm torn...what to say about shitbay..well guess i'm not too torn..okay my wife and i went here 6 month back and the need to review my experience has been haunting me since then. i'll make this short and sweet..the food was wonderful but..big but..my wife is not a sushi eater, she went with me for me..we ordered the large course dinner..at one point, we received some sushi and my wife asked the waitress for some soy and wasabi..now granted this is a gourmet restaurant...but still when one is paying hundreds of dollars for food they should get what they want?? so the server,bless her heart, went to ask the chef and looked worried i might add for these items..we were sitting at the bar..the chef looks at her and said no way ..then looks at my wife and yells no way! then turns away..glad there were no samurai swords on the wall!!! my wife started crying more from embarrassment . .i immediately got up had a word with the manager and he replied sorry that's just the way he is! worst dining experience of my life!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i'm torn...what to say about shitbay..well guess i'm not too torn..okay my wife and i went here 6 month back and the need to review my experience has been haunting me since then. i'll make this short and sweet..the food was wonderful but..big but..my wife is not a sushi eater, she went with me for me..we ordered the large course dinner..at one point, we received some sushi and my wife asked the waitress for some soy and wasabi..now granted this is a gourmet restaurant...but still when one is paying hundreds of dollars for food they should get what they want?? so the server,bless her heart, went to ask the chef and looked worried i might add for these items..we were sitting at the bar..the chef looks at her and said no way ..then looks at my wife and yells no way! then turns away..glad there were no samurai swords on the wall!!! my wife started crying more from embarrassment . .i immediately got up had a word with the manager and he replied sorry that's just the way he is! worst dining experience of my life!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Train staff on basic requests: Ensure all staff, including chefs, are aware of and can fulfill common requests such as soy sauce and wasabi. This will help prevent situations where a customer feels embarrassed or frustrated.

2. Empathy and apology: When a customer expresses dissatisfaction, it's essential to show empathy and apologize for the inconvenience. The manager's response of ""sorry, that's just the way he is"" is not appropriate and may further upset the customer."
1,"Just got home from my 3rd time at this place. I ordered...\n\nQuesadilla.. Cheese is not melted all the way and the bag had no hot sauce, nor was I offered any.\n\nAsada burrito.. Meat was cooked, then stored in the fridge, then taken out and put in a tortilla. The drive home was less 3 minutes and no way does meat cool to fridge temp, wrapped in a tortilla, wrapped in foil, and bagged, this fast.\n\nWhat I don't understand is why this took 10 minutes and what the hell were they doing with the grill? \n\nIf hind sight was 20/20 I would have gone elsewhere..","just got home from my 3rd time at this place. i ordered... n nquesadilla.. cheese is not melted all the way and the bag had no hot sauce, nor was i offered any. n nasada burrito.. meat was cooked, then stored in the fridge, then taken out and put in a tortilla. the drive home was less 3 minutes and no way does meat cool to fridge temp, wrapped in a tortilla, wrapped in foil, and bagged, this fast. n nwhat i don't understand is why this took 10 minutes and what the hell were they doing with the grill? n nif hind sight was 20 20 i would have gone elsewhere..","confusion, annoyance, neutral","[INST] A customer left us a 1-star review: 'just got home from my 3rd time at this place. i ordered... n nquesadilla.. cheese is not melted all the way and the bag had no hot sauce, nor was i offered any. n nasada burrito.. meat was cooked, then stored in the fridge, then taken out and put in a tortilla. the drive home was less 3 minutes and no way does meat cool to fridge temp, wrapped in a tortilla, wrapped in foil, and bagged, this fast. n nwhat i don't understand is why this took 10 minutes and what the hell were they doing with the grill? n nif hind sight was 20 20 i would have gone elsewhere..' The customer feels confusion, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'just got home from my 3rd time at this place. i ordered... n nquesadilla.. cheese is not melted all the way and the bag had no hot sauce, nor was i offered any. n nasada burrito.. meat was cooked, then stored in the fridge, then taken out and put in a tortilla. the drive home was less 3 minutes and no way does meat cool to fridge temp, wrapped in a tortilla, wrapped in foil, and bagged, this fast. n nwhat i don't understand is why this took 10 minutes and what the hell were they doing with the grill? n nif hind sight was 20 20 i would have gone elsewhere..' The customer feels confusion, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following issues:

1. Food preparation: Ensure that all dishes, particularly the quesadilla and nasada burrito, are cooked properly and consistently. This includes ensuring that the cheese is melted evenly and the meat is cooked fresh, not reheated.

2. Hot sauce: Offer hot sauce as a standard condiment with Mexican dishes, or ask customers if they would like hot sauce with their order.

3. Wait times: Reduce wait times by streamlining the kitchen workflow and improving communication between kitchen staff and servers."
1,Crappy crap.. pizza... I'm Italian.. from New york... I have had millions of slices of pizza... The pizza here is dry.. bland..plain.. and unbecoming of the name new York style pizza...\nIf you want real great pizza go to Due Forni... Now they have real pizza...\nI will never eat this pizza or come here again... \nP.s. the bartender was loud and annoying too...,crappy crap.. pizza... i'm italian.. from new york... i have had millions of slices of pizza... the pizza here is dry.. bland..plain.. and unbecoming of the name new york style pizza... nif you want real great pizza go to due forni... now they have real pizza... ni will never eat this pizza or come here again... np.s. the bartender was loud and annoying too...,"annoyance, neutral, disappointment","[INST] A customer left us a 1-star review: 'crappy crap.. pizza... i'm italian.. from new york... i have had millions of slices of pizza... the pizza here is dry.. bland..plain.. and unbecoming of the name new york style pizza... nif you want real great pizza go to due forni... now they have real pizza... ni will never eat this pizza or come here again... np.s. the bartender was loud and annoying too...' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'crappy crap.. pizza... i'm italian.. from new york... i have had millions of slices of pizza... the pizza here is dry.. bland..plain.. and unbecoming of the name new york style pizza... nif you want real great pizza go to due forni... now they have real pizza... ni will never eat this pizza or come here again... np.s. the bartender was loud and annoying too...' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve the quality of our pizza: The customer is an Italian from New York, and they have high standards for pizza. We can work on enhancing the flavor, texture, and authenticity of our New York-style pizza to meet their expectations. This might involve adjusting our recipes, sourcing better ingredients, or hiring a pizza chef with expertise in this area.

2. Train our staff on proper service etiquette: The customer mentioned that the bartender was loud and annoying. We can provide training to our staff on how to interact with customers, maintain a professional demeanor, and ensure a pleasant dining experience."
1,"We love eating at Chipolte, but this location was the worst experience I have ever had at one of their restaurants. \nThey were out of chips (no chips at a Mexican restaurant?!)\nThey were out of lettuce.\nBlack beans were crunchy (must have just come out of the can).\nBathrooms were gross.\nTables had not been wiped down and cleaned.\nThis was on a Saturday night at 8 pm, so it was inexcusable to not have the basic food items available.","we love eating at chipolte, but this location was the worst experience i have ever had at one of their restaurants. nthey were out of chips no chips at a mexican restaurant?! nthey were out of lettuce. nblack beans were crunchy must have just come out of the can . nbathrooms were gross. ntables had not been wiped down and cleaned. nthis was on a saturday night at 8 pm, so it was inexcusable to not have the basic food items available.","disgust, annoyance, disappointment","[INST] A customer left us a 1-star review: 'we love eating at chipolte, but this location was the worst experience i have ever had at one of their restaurants. nthey were out of chips no chips at a mexican restaurant?! nthey were out of lettuce. nblack beans were crunchy must have just come out of the can . nbathrooms were gross. ntables had not been wiped down and cleaned. nthis was on a saturday night at 8 pm, so it was inexcusable to not have the basic food items available.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'we love eating at chipolte, but this location was the worst experience i have ever had at one of their restaurants. nthey were out of chips no chips at a mexican restaurant?! nthey were out of lettuce. nblack beans were crunchy must have just come out of the can . nbathrooms were gross. ntables had not been wiped down and cleaned. nthis was on a saturday night at 8 pm, so it was inexcusable to not have the basic food items available.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  1. Apologize for the poor experience: Acknowledge the customer's feedback and express regret for the unsatisfactory visit.

2. Address the issues raised:
   - Ensure that essential food items, such as chips, lettuce, and black beans, are consistently available.
   - Improve the cleanliness of the restaurant, particularly the bathrooms and tables.

3. Offer a solution: Provide a compensation for the inconvenience, such as a free meal or discount on their next visit.

4. Follow up: Reach out to the customer to confirm that their concerns have been addressed and invite them to return for a better experience."
1,I would give zero stars based on service and courtesy if I could. The woman in the drive thru this morning was extremely rude. Glad nobody was behind me because I backed out of the drive thru and am so glad I did since now I'm eating real food.,i would give zero stars based on service and courtesy if i could. the woman in the drive thru this morning was extremely rude. glad nobody was behind me because i backed out of the drive thru and am so glad i did since now i'm eating real food.,"joy, annoyance, gratitude","[INST] A customer left us a 1-star review: 'i would give zero stars based on service and courtesy if i could. the woman in the drive thru this morning was extremely rude. glad nobody was behind me because i backed out of the drive thru and am so glad i did since now i'm eating real food.' The customer feels joy, annoyance, gratitude. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i would give zero stars based on service and courtesy if i could. the woman in the drive thru this morning was extremely rude. glad nobody was behind me because i backed out of the drive thru and am so glad i did since now i'm eating real food.' The customer feels joy, annoyance, gratitude. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Service: Ensure our team members are well-trained, professional, and courteous at all times. This includes maintaining a positive attitude, being attentive to customer needs, and providing prompt and accurate service.

2. Communication: Improve communication skills to ensure that customers feel heard, understood, and valued. This can be achieved through active listening, clear and concise responses, and empathy.

3. Empathy: Show empathy towards customers, especially in difficult situations. Acknowledge their feelings and apologize for any inconvenience caused."
1,"Could this place suck any more? I don't think so. Parking around here is horrible, but I can understand because it's in the middle of drunk skank central... and axis-radius seems to be their home base. Wasted girls who will PLOW right into you without saying excuse me... prepare to have your $5,000 freshly rhinoplastied noses broken. And if I had a dollar for every pathetic Ed Hardy-wearing, slimy jerk who tried hitting on me the 10 minutes my fiance and I were apart, I could probably retire. Drinks were ridiculously expensive. Nowhere to sit. This place is way too crowded with obnoxious, disgusting people... all just hoping to get laid. Gross.","could this place suck any more? i don't think so. parking around here is horrible, but i can understand because it's in the middle of drunk skank central... and axis radius seems to be their home base. wasted girls who will plow right into you without saying excuse me... prepare to have your 5,000 freshly rhinoplastied noses broken. and if i had a dollar for every pathetic ed hardy wearing, slimy jerk who tried hitting on me the 10 minutes my fiance and i were apart, i could probably retire. drinks were ridiculously expensive. nowhere to sit. this place is way too crowded with obnoxious, disgusting people... all just hoping to get laid. gross.","annoyance, disapproval, disgust","[INST] A customer left us a 1-star review: 'could this place suck any more? i don't think so. parking around here is horrible, but i can understand because it's in the middle of drunk skank central... and axis radius seems to be their home base. wasted girls who will plow right into you without saying excuse me... prepare to have your 5,000 freshly rhinoplastied noses broken. and if i had a dollar for every pathetic ed hardy wearing, slimy jerk who tried hitting on me the 10 minutes my fiance and i were apart, i could probably retire. drinks were ridiculously expensive. nowhere to sit. this place is way too crowded with obnoxious, disgusting people... all just hoping to get laid. gross.' The customer feels annoyance, disapproval, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'could this place suck any more? i don't think so. parking around here is horrible, but i can understand because it's in the middle of drunk skank central... and axis radius seems to be their home base. wasted girls who will plow right into you without saying excuse me... prepare to have your 5,000 freshly rhinoplastied noses broken. and if i had a dollar for every pathetic ed hardy wearing, slimy jerk who tried hitting on me the 10 minutes my fiance and i were apart, i could probably retire. drinks were ridiculously expensive. nowhere to sit. this place is way too crowded with obnoxious, disgusting people... all just hoping to get laid. gross.' The customer feels annoyance, disapproval, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on several key areas:

1. Parking: Improve the parking situation around the establishment to make it more convenient for customers. This could involve expanding the current parking lot, offering valet service, or providing clearer signage for nearby parking options.

2. Crowd Management: Implement measures to manage the crowd more effectively, such as limiting the number of patrons during peak hours, creating designated seating areas, and enforcing a code of conduct to ensure a more pleasant environment for all customers."
1,"Couldn't give an honest assessment of the food since we ended up walking out.  Waited nearly 5 minutes to be seated (there was no one in front of us when we got there).  First thing we see is a waitress complaining that the order she's holding was not what the customer wanted, and another waitress was kind of arguing with her about it.  FInally got seated, then waited at least another 5 minutes before our waitress came by, who happened to be the complaining waitress above.  She asked what we wanted to drink, my wife said coffee, and then I told her we're ready to order.  She then said we'll have to wait a minute and took off.  Again, we waited another 5 minutes, no coffee in sight, and noticed no one was getting their food, and another waitress was apologizing to folks about why it was taking so long.  We ended up walking out, which we rarely do unless service is horrible, which this absolutely was.","couldn't give an honest assessment of the food since we ended up walking out. waited nearly 5 minutes to be seated there was no one in front of us when we got there . first thing we see is a waitress complaining that the order she's holding was not what the customer wanted, and another waitress was kind of arguing with her about it. finally got seated, then waited at least another 5 minutes before our waitress came by, who happened to be the complaining waitress above. she asked what we wanted to drink, my wife said coffee, and then i told her we're ready to order. she then said we'll have to wait a minute and took off. again, we waited another 5 minutes, no coffee in sight, and noticed no one was getting their food, and another waitress was apologizing to folks about why it was taking so long. we ended up walking out, which we rarely do unless service is horrible, which this absolutely was.","neutral, annoyance, disappointment","[INST] A customer left us a 1-star review: 'couldn't give an honest assessment of the food since we ended up walking out. waited nearly 5 minutes to be seated there was no one in front of us when we got there . first thing we see is a waitress complaining that the order she's holding was not what the customer wanted, and another waitress was kind of arguing with her about it. finally got seated, then waited at least another 5 minutes before our waitress came by, who happened to be the complaining waitress above. she asked what we wanted to drink, my wife said coffee, and then i told her we're ready to order. she then said we'll have to wait a minute and took off. again, we waited another 5 minutes, no coffee in sight, and noticed no one was getting their food, and another waitress was apologizing to folks about why it was taking so long. we ended up walking out, which we rarely do unless service is horrible, which this absolutely was.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'couldn't give an honest assessment of the food since we ended up walking out. waited nearly 5 minutes to be seated there was no one in front of us when we got there . first thing we see is a waitress complaining that the order she's holding was not what the customer wanted, and another waitress was kind of arguing with her about it. finally got seated, then waited at least another 5 minutes before our waitress came by, who happened to be the complaining waitress above. she asked what we wanted to drink, my wife said coffee, and then i told her we're ready to order. she then said we'll have to wait a minute and took off. again, we waited another 5 minutes, no coffee in sight, and noticed no one was getting their food, and another waitress was apologizing to folks about why it was taking so long. we ended up walking out, which we rarely do unless service is horrible, which this absolutely was.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, focus on the following areas:

1. Seating: Ensure a prompt seating process, especially when there are no customers ahead in line.

2. Staff Attitude: Address any visible complaints or arguments among staff members, as it may negatively impact the customer's perception of the restaurant.

3. Communication: Improve communication between staff and customers. Inform customers about any delays or issues promptly and professionally.

4. Service Speed: Reduce wait times for drinks and food orders, ensuring a consistent and timely service."
1,"Never, never again!!  First of all... The only reason why I came to this buffet was for convienence I was staying at Bally's and it was just one hotel over.  \n\nThe food, sucks!  I was there on a Saturday for their lunch brunch and the selections sucked!!  There was not one good thing to eat.  The food was disgusting.  \n\nOne positive thing... The dessert's were good.  \n\nDONT COME HERE.  TOTALLY NOT WORTH THE MONEY!!","never, never again!! first of all... the only reason why i came to this buffet was for convienence i was staying at bally's and it was just one hotel over. n nthe food, sucks! i was there on a saturday for their lunch brunch and the selections sucked!! there was not one good thing to eat. the food was disgusting. n none positive thing... the dessert's were good. n ndont come here. totally not worth the money!!","disgust, annoyance, disapproval","[INST] A customer left us a 1-star review: 'never, never again!! first of all... the only reason why i came to this buffet was for convienence i was staying at bally's and it was just one hotel over. n nthe food, sucks! i was there on a saturday for their lunch brunch and the selections sucked!! there was not one good thing to eat. the food was disgusting. n none positive thing... the dessert's were good. n ndont come here. totally not worth the money!!' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'never, never again!! first of all... the only reason why i came to this buffet was for convienence i was staying at bally's and it was just one hotel over. n nthe food, sucks! i was there on a saturday for their lunch brunch and the selections sucked!! there was not one good thing to eat. the food was disgusting. n none positive thing... the dessert's were good. n ndont come here. totally not worth the money!!' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Food: Enhance the variety and quality of food offered, particularly during the Saturday lunch brunch. This could involve improving the selection, ensuring freshness, and maintaining high culinary standards.

2. Presentation: Pay attention to the visual appeal of the food, as this can significantly impact the customer's perception of taste.

3. Cleanliness: Ensure the buffet area is clean and well-maintained to avoid any negative impressions.

4. Value for Money: Review the pricing structure to ensure it is competitive and offers good value for the quality and quantity of food provided."
1,"This place is def over-rated and way to expensive for Thai food. The claim is that it's the best Thai food in the country and that's not the case . We ordered the short rib panang, Isaan sausage, soft crab noodles, house fried rice and chicken salad. Although the food had a nice kick to it the fried rice was way too sweet the chicken salad was a plain stir fried chicken dish. I was expecting this place to blow my mind away but it was a major disappointment. $80 for 5 dishes is ridiculous.","this place is def over rated and way to expensive for thai food. the claim is that it's the best thai food in the country and that's not the case . we ordered the short rib panang, isaan sausage, soft crab noodles, house fried rice and chicken salad. although the food had a nice kick to it the fried rice was way too sweet the chicken salad was a plain stir fried chicken dish. i was expecting this place to blow my mind away but it was a major disappointment. 80 for 5 dishes is ridiculous.","disappointment, annoyance, disapproval","[INST] A customer left us a 1-star review: 'this place is def over rated and way to expensive for thai food. the claim is that it's the best thai food in the country and that's not the case . we ordered the short rib panang, isaan sausage, soft crab noodles, house fried rice and chicken salad. although the food had a nice kick to it the fried rice was way too sweet the chicken salad was a plain stir fried chicken dish. i was expecting this place to blow my mind away but it was a major disappointment. 80 for 5 dishes is ridiculous.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this place is def over rated and way to expensive for thai food. the claim is that it's the best thai food in the country and that's not the case . we ordered the short rib panang, isaan sausage, soft crab noodles, house fried rice and chicken salad. although the food had a nice kick to it the fried rice was way too sweet the chicken salad was a plain stir fried chicken dish. i was expecting this place to blow my mind away but it was a major disappointment. 80 for 5 dishes is ridiculous.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, consider the following steps:

1. Acknowledge their feedback: Respond to the review by acknowledging their disappointment and expressing appreciation for their feedback. This shows that you value their opinion and are open to improvement.

2. Offer a sincere apology: Apologize for the subpar experience they had and assure them that you are committed to providing excellent service.

3. Address specific issues: Address the specific complaints mentioned in the review, such as the sweetness of the fried rice and the plainness of the chicken salad. Offer suggestions for how you can improve these dishes in the future."
1,"Ordered chicken fingers and fries on special for $5.95. The chicken fingers were the kind of chicken you find in a $1 McDonald's chicken sandwich. The fries were completely tasteless. No salt. For the price, Jack in the Box or Farm Basket is much much better. Will not eat here again.","ordered chicken fingers and fries on special for 5.95. the chicken fingers were the kind of chicken you find in a 1 mcdonald's chicken sandwich. the fries were completely tasteless. no salt. for the price, jack in the box or farm basket is much much better. will not eat here again.","neutral, approval, disapproval","[INST] A customer left us a 1-star review: 'ordered chicken fingers and fries on special for 5.95. the chicken fingers were the kind of chicken you find in a 1 mcdonald's chicken sandwich. the fries were completely tasteless. no salt. for the price, jack in the box or farm basket is much much better. will not eat here again.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'ordered chicken fingers and fries on special for 5.95. the chicken fingers were the kind of chicken you find in a 1 mcdonald's chicken sandwich. the fries were completely tasteless. no salt. for the price, jack in the box or farm basket is much much better. will not eat here again.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the quality and taste of our chicken fingers and fries, particularly the seasoning. We could consider using higher-quality chicken for our chicken fingers and ensuring our fries are seasoned appropriately with salt. Additionally, we might want to review our pricing strategy to ensure it is competitive and offers good value for money compared to other fast-food chains like Jack in the Box or Farm Basket. Lastly, it would be beneficial to communicate more effectively about our special offers to ensure customers have realistic expectations about the quality of the food they receive."
1,"Tina needs to get a dose of reality. After I was harassed and verbally abused for leaving a negative review, Tina responded to it as well (my original review). Note to to you, Tina: our Groupon was NOT expired! So I'm not sure what your rant was about. In any case, I was really hoping this awful experience will be just left alone, but it seems like Tina and her workers can't get pass the reality of the situation, and the fact that there may be some customers who enjoy the disgusting atmosphere and undercooked and cold food, but there are also many, like me, who didn't enjoy anything about this (so called) restaurant, and will never go back! Newsflash to you, Tina&Co...This is no way to conduct business and it never be acceptable, here in the U.S. If these abusive tactics work in Ethiopia, they certainly do not here and will get you business shut down sooner than you can send another nasty email. I actually feel sorry for you b/c you seem to have fooled a lot of people with your what it seems to be a very bi-polar attitude. If you ever contact me again, whether is by sending me another unacceptable and harassing email, or by responding in an abusive way, I will contact a few of the authorities that might want to look into your business (health Dept, the police), in addition to contacting some TV stations..believe me, this will be a good story for them! You are lucky I haven't done this yet b/c make no mistake, I am relentless if I want to get something done.","tina needs to get a dose of reality. after i was harassed and verbally abused for leaving a negative review, tina responded to it as well my original review . note to to you, tina our groupon was not expired! so i'm not sure what your rant was about. in any case, i was really hoping this awful experience will be just left alone, but it seems like tina and her workers can't get pass the reality of the situation, and the fact that there may be some customers who enjoy the disgusting atmosphere and undercooked and cold food, but there are also many, like me, who didn't enjoy anything about this so called restaurant, and will never go back! newsflash to you, tina co...this is no way to conduct business and it never be acceptable, here in the u.s. if these abusive tactics work in ethiopia, they certainly do not here and will get you business shut down sooner than you can send another nasty email. i actually feel sorry for you b c you seem to have fooled a lot of people with your what it seems to be a very bi polar attitude. if you ever contact me again, whether is by sending me another unacceptable and harassing email, or by responding in an abusive way, i will contact a few of the authorities that might want to look into your business health dept, the police , in addition to contacting some tv stations..believe me, this will be a good story for them! you are lucky i haven't done this yet b c make no mistake, i am relentless if i want to get something done.","optimism, confusion, neutral","[INST] A customer left us a 1-star review: 'tina needs to get a dose of reality. after i was harassed and verbally abused for leaving a negative review, tina responded to it as well my original review . note to to you, tina our groupon was not expired! so i'm not sure what your rant was about. in any case, i was really hoping this awful experience will be just left alone, but it seems like tina and her workers can't get pass the reality of the situation, and the fact that there may be some customers who enjoy the disgusting atmosphere and undercooked and cold food, but there are also many, like me, who didn't enjoy anything about this so called restaurant, and will never go back! newsflash to you, tina co...this is no way to conduct business and it never be acceptable, here in the u.s. if these abusive tactics work in ethiopia, they certainly do not here and will get you business shut down sooner than you can send another nasty email. i actually feel sorry for you b c you seem to have fooled a lot of people with your what it seems to be a very bi polar attitude. if you ever contact me again, whether is by sending me another unacceptable and harassing email, or by responding in an abusive way, i will contact a few of the authorities that might want to look into your business health dept, the police , in addition to contacting some tv stations..believe me, this will be a good story for them! you are lucky i haven't done this yet b c make no mistake, i am relentless if i want to get something done.' The customer feels optimism, confusion, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'tina needs to get a dose of reality. after i was harassed and verbally abused for leaving a negative review, tina responded to it as well my original review . note to to you, tina our groupon was not expired! so i'm not sure what your rant was about. in any case, i was really hoping this awful experience will be just left alone, but it seems like tina and her workers can't get pass the reality of the situation, and the fact that there may be some customers who enjoy the disgusting atmosphere and undercooked and cold food, but there are also many, like me, who didn't enjoy anything about this so called restaurant, and will never go back! newsflash to you, tina co...this is no way to conduct business and it never be acceptable, here in the u.s. if these abusive tactics work in ethiopia, they certainly do not here and will get you business shut down sooner than you can send another nasty email. i actually feel sorry for you b c you seem to have fooled a lot of people with your what it seems to be a very bi polar attitude. if you ever contact me again, whether is by sending me another unacceptable and harassing email, or by responding in an abusive way, i will contact a few of the authorities that might want to look into your business health dept, the police , in addition to contacting some tv stations..believe me, this will be a good story for them! you are lucky i haven't done this yet b c make no mistake, i am relentless if i want to get something done.' The customer feels optimism, confusion, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, it is essential to address the issues raised in the review, specifically the allegations of harassment, poor food quality, and a negative atmosphere. Here are some steps we can take:

1. Apologize for the customer's experience: Acknowledge the customer's negative experience and express regret for any harassment or poor service they may have encountered.

2. Investigate the allegations: Look into the claims of harassment and verify whether the Groupon was indeed expired. If the Groupon was not expired, take steps to ensure this does not happen in the future."
1,"Worse service, we had a bday there and the boss didn't even let us fridge the bday cake says it can be contaminated, but yet any other restaurant would've done it for us, the food was not good, we got the salmon and it literally tasted like they just added soy sauce to it, my friend ordered the glazed salmon and it tasted bad for her as well.  The only part that we might have liked was the appetizer fish sushi, not recommended and definitely my first and last time there, last but not least the bill came out to 800!! I could've had better food and service at Mcds","worse service, we had a bday there and the boss didn't even let us fridge the bday cake says it can be contaminated, but yet any other restaurant would've done it for us, the food was not good, we got the salmon and it literally tasted like they just added soy sauce to it, my friend ordered the glazed salmon and it tasted bad for her as well. the only part that we might have liked was the appetizer fish sushi, not recommended and definitely my first and last time there, last but not least the bill came out to 800!! i could've had better food and service at mcds","disappointment, annoyance, disapproval","[INST] A customer left us a 1-star review: 'worse service, we had a bday there and the boss didn't even let us fridge the bday cake says it can be contaminated, but yet any other restaurant would've done it for us, the food was not good, we got the salmon and it literally tasted like they just added soy sauce to it, my friend ordered the glazed salmon and it tasted bad for her as well. the only part that we might have liked was the appetizer fish sushi, not recommended and definitely my first and last time there, last but not least the bill came out to 800!! i could've had better food and service at mcds' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'worse service, we had a bday there and the boss didn't even let us fridge the bday cake says it can be contaminated, but yet any other restaurant would've done it for us, the food was not good, we got the salmon and it literally tasted like they just added soy sauce to it, my friend ordered the glazed salmon and it tasted bad for her as well. the only part that we might have liked was the appetizer fish sushi, not recommended and definitely my first and last time there, last but not least the bill came out to 800!! i could've had better food and service at mcds' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, consider the following steps:

1. Acknowledge the customer's feedback: Respond to the review by acknowledging their disappointment and expressing empathy for their experience. Apologize for the poor service and food quality they encountered.

2. Address the specific issues:
   - Cake storage: Offer a solution, such as providing a refrigerator for customers to store their birthday cakes upon request.
   - Food quality: Investigate the issue with the salmon dish and take steps to improve its preparation, ensuring that it is seasoned appropriately and not overly reliant on soy sauce."
1,"Mother's Day 5/12/2013 We decided to dine at the palace station after we got out of church, it would be our 1st time eating here!! We'll the 8 of us, in which one was pregnant & a 16 month old baby goes in have dinner, that night my daughter gets sick, then i wake up to find my son & husband also sick, All food poisoned  they had in common the Tacos i started to have one but i changed my mind, glad of that!! Needless to say we will never eat here again!! It was our 1st & last time eating here!! I am pretty sure more people got sick i just hope they had sense enough to call and let the casino know about it as i did, They don't even deserve 1 star to tell you the truth! I just want to warn people please, please be careful when eating here!! food poison is no joke and can be serious!! What a way to mess up my mother's day by making my family ill...STAY AWAY FROM THE BUFFET..or eat at your own risk...GOD please bless the food they serve here and protect those who decide to eat here!! Amen","mother's day 5 12 2013 we decided to dine at the palace station after we got out of church, it would be our 1st time eating here!! we'll the 8 of us, in which one was pregnant a 16 month old baby goes in have dinner, that night my daughter gets sick, then i wake up to find my son husband also sick, all food poisoned they had in common the tacos i started to have one but i changed my mind, glad of that!! needless to say we will never eat here again!! it was our 1st last time eating here!! i am pretty sure more people got sick i just hope they had sense enough to call and let the casino know about it as i did, they don't even deserve 1 star to tell you the truth! i just want to warn people please, please be careful when eating here!! food poison is no joke and can be serious!! what a way to mess up my mother's day by making my family ill...stay away from the buffet..or eat at your own risk...god please bless the food they serve here and protect those who decide to eat here!! amen","sadness, disappointment, realization","[INST] A customer left us a 1-star review: 'mother's day 5 12 2013 we decided to dine at the palace station after we got out of church, it would be our 1st time eating here!! we'll the 8 of us, in which one was pregnant a 16 month old baby goes in have dinner, that night my daughter gets sick, then i wake up to find my son husband also sick, all food poisoned they had in common the tacos i started to have one but i changed my mind, glad of that!! needless to say we will never eat here again!! it was our 1st last time eating here!! i am pretty sure more people got sick i just hope they had sense enough to call and let the casino know about it as i did, they don't even deserve 1 star to tell you the truth! i just want to warn people please, please be careful when eating here!! food poison is no joke and can be serious!! what a way to mess up my mother's day by making my family ill...stay away from the buffet..or eat at your own risk...god please bless the food they serve here and protect those who decide to eat here!! amen' The customer feels sadness, disappointment, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'mother's day 5 12 2013 we decided to dine at the palace station after we got out of church, it would be our 1st time eating here!! we'll the 8 of us, in which one was pregnant a 16 month old baby goes in have dinner, that night my daughter gets sick, then i wake up to find my son husband also sick, all food poisoned they had in common the tacos i started to have one but i changed my mind, glad of that!! needless to say we will never eat here again!! it was our 1st last time eating here!! i am pretty sure more people got sick i just hope they had sense enough to call and let the casino know about it as i did, they don't even deserve 1 star to tell you the truth! i just want to warn people please, please be careful when eating here!! food poison is no joke and can be serious!! what a way to mess up my mother's day by making my family ill...stay away from the buffet..or eat at your own risk...god please bless the food they serve here and protect those who decide to eat here!! amen' The customer feels sadness, disappointment, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and prevent similar incidents in the future, we can take the following steps:

1. Food Safety: Enhance food safety protocols, especially in the preparation of tacos, to prevent food poisoning incidents. This includes proper cooking temperatures, regular equipment sanitization, and ensuring all staff are trained in food safety practices.

2. Communication: Improve communication with customers about food safety procedures and any potential issues. This could be done through signage, staff training, or a dedicated section on the menu explaining food safety practices."
1,Biggest rip off ever!! I had gotten an estimate from them to do a brake service and replacement on my vehicle and after my jaw dropped from the extravagant price they called me to reduce the original estimate they had given me by three thousand dollars!!!! Do they think I am an idiot!!! I will never do and business with this dealership. I will surely not ever buy an overpriced car from them either.,biggest rip off ever!! i had gotten an estimate from them to do a brake service and replacement on my vehicle and after my jaw dropped from the extravagant price they called me to reduce the original estimate they had given me by three thousand dollars!!!! do they think i am an idiot!!! i will never do and business with this dealership. i will surely not ever buy an overpriced car from them either.,"annoyance, neutral, disapproval","[INST] A customer left us a 1-star review: 'biggest rip off ever!! i had gotten an estimate from them to do a brake service and replacement on my vehicle and after my jaw dropped from the extravagant price they called me to reduce the original estimate they had given me by three thousand dollars!!!! do they think i am an idiot!!! i will never do and business with this dealership. i will surely not ever buy an overpriced car from them either.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'biggest rip off ever!! i had gotten an estimate from them to do a brake service and replacement on my vehicle and after my jaw dropped from the extravagant price they called me to reduce the original estimate they had given me by three thousand dollars!!!! do they think i am an idiot!!! i will never do and business with this dealership. i will surely not ever buy an overpriced car from them either.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the customer's frustration: Respond to the review by acknowledging their disappointment and expressing empathy for their experience.

2. Offer a sincere apology: Apologize for the inconvenience and misunderstanding caused by the initial estimate.

3. Explain the reason for the price discrepancy: Provide a clear and concise explanation for the difference in the initial estimate and the final price, ensuring that the customer understands the factors that contributed to the change."
1,"No, just no. My boyfriend and I came here for a late lunch. He ordered a chicken bahn mi because of the good reviews here and I got a chicken noodle soup. The bahn mi was dry and bland. My noodle soup consisted of a tiny portions of rice noodles and rotisserie chicken. Wtf? Definitely won't return.","no, just no. my boyfriend and i came here for a late lunch. he ordered a chicken bahn mi because of the good reviews here and i got a chicken noodle soup. the bahn mi was dry and bland. my noodle soup consisted of a tiny portions of rice noodles and rotisserie chicken. wtf? definitely won't return.","disapproval, annoyance, neutral","[INST] A customer left us a 1-star review: 'no, just no. my boyfriend and i came here for a late lunch. he ordered a chicken bahn mi because of the good reviews here and i got a chicken noodle soup. the bahn mi was dry and bland. my noodle soup consisted of a tiny portions of rice noodles and rotisserie chicken. wtf? definitely won't return.' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'no, just no. my boyfriend and i came here for a late lunch. he ordered a chicken bahn mi because of the good reviews here and i got a chicken noodle soup. the bahn mi was dry and bland. my noodle soup consisted of a tiny portions of rice noodles and rotisserie chicken. wtf? definitely won't return.' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance the quality of our Bahn Mi: Ensure the chicken is properly marinated, cooked, and seasoned to prevent dryness and blandness.

2. Improve portion sizes: Increase the quantity of ingredients in our dishes, especially for dishes like the chicken noodle soup, to meet customer expectations.

3. Train staff on proper food preparation and presentation: Proper training can help ensure that dishes are consistently prepared and presented well, which can enhance the overall dining experience."
1,"This was the first time I ate here. While the food was alright, the service sucked...and I even ordered take out! I order the Panang Curry and rice enough for 3 ppl when I placed my order. However, when I got my food I asked for hot sauce and the manager gave me 1 tiny cup of hot sauce so I asked for 2 more. He made a face and said he can only give me enough for 1 person and that any more would cost extra. (are you kidding me??...this is Thai food we're talking about. it's supposed to be spicy). He said $1 for each addl hot sauce. Rude customer service, wont be going back here.","this was the first time i ate here. while the food was alright, the service sucked...and i even ordered take out! i order the panang curry and rice enough for 3 ppl when i placed my order. however, when i got my food i asked for hot sauce and the manager gave me 1 tiny cup of hot sauce so i asked for 2 more. he made a face and said he can only give me enough for 1 person and that any more would cost extra. are you kidding me??...this is thai food we're talking about. it's supposed to be spicy . he said 1 for each addl hot sauce. rude customer service, wont be going back here.","neutral, annoyance, amusement","[INST] A customer left us a 1-star review: 'this was the first time i ate here. while the food was alright, the service sucked...and i even ordered take out! i order the panang curry and rice enough for 3 ppl when i placed my order. however, when i got my food i asked for hot sauce and the manager gave me 1 tiny cup of hot sauce so i asked for 2 more. he made a face and said he can only give me enough for 1 person and that any more would cost extra. are you kidding me??...this is thai food we're talking about. it's supposed to be spicy . he said 1 for each addl hot sauce. rude customer service, wont be going back here.' The customer feels neutral, annoyance, amusement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this was the first time i ate here. while the food was alright, the service sucked...and i even ordered take out! i order the panang curry and rice enough for 3 ppl when i placed my order. however, when i got my food i asked for hot sauce and the manager gave me 1 tiny cup of hot sauce so i asked for 2 more. he made a face and said he can only give me enough for 1 person and that any more would cost extra. are you kidding me??...this is thai food we're talking about. it's supposed to be spicy . he said 1 for each addl hot sauce. rude customer service, wont be going back here.' The customer feels neutral, annoyance, amusement. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the inconvenience: Acknowledge the customer's frustration and apologize for the poor service they experienced.

2. Address the issue: Explain that the hot sauce policy was a mistake and that it will be reviewed to ensure a better experience for future customers. Offer a complimentary hot sauce package for their next visit or as a gesture of goodwill.

3. Offer exceptional customer service: Train staff to be more attentive, friendly, and accommodating, especially when dealing with special requests or complaints."
1,"OK this place is horrible.\n\nI went in 2 years ago and they wanted to sell me the smallest hookah they had that lights up for 50 bucks.  I looked at the chick like WTF, I know I look like the target for sellers but what the hell lady, nobodies that naive.  \n\nIt looked like a give away at a Bar Mitzvah or Sweet Sixteen and it was made out of plastic.  It makes me outraged when I even tell the story.\n\nThey have cool stuff ill give them that, but then you hear the price and its like 'thanks a heap' and then leave without anything or an overpriced blanket.\n\nIt sucks to be ripped off.\n\nRecommendation:  For no one, go to the other half dozen smoke shop places around town.","ok this place is horrible. n ni went in 2 years ago and they wanted to sell me the smallest hookah they had that lights up for 50 bucks. i looked at the chick like wtf, i know i look like the target for sellers but what the hell lady, nobodies that naive. n nit looked like a give away at a bar mitzvah or sweet sixteen and it was made out of plastic. it makes me outraged when i even tell the story. n nthey have cool stuff ill give them that, but then you hear the price and its like 'thanks a heap' and then leave without anything or an overpriced blanket. n nit sucks to be ripped off. n nrecommendation for no one, go to the other half dozen smoke shop places around town.","annoyance, disgust, anger","[INST] A customer left us a 1-star review: 'ok this place is horrible. n ni went in 2 years ago and they wanted to sell me the smallest hookah they had that lights up for 50 bucks. i looked at the chick like wtf, i know i look like the target for sellers but what the hell lady, nobodies that naive. n nit looked like a give away at a bar mitzvah or sweet sixteen and it was made out of plastic. it makes me outraged when i even tell the story. n nthey have cool stuff ill give them that, but then you hear the price and its like 'thanks a heap' and then leave without anything or an overpriced blanket. n nit sucks to be ripped off. n nrecommendation for no one, go to the other half dozen smoke shop places around town.' The customer feels annoyance, disgust, anger. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'ok this place is horrible. n ni went in 2 years ago and they wanted to sell me the smallest hookah they had that lights up for 50 bucks. i looked at the chick like wtf, i know i look like the target for sellers but what the hell lady, nobodies that naive. n nit looked like a give away at a bar mitzvah or sweet sixteen and it was made out of plastic. it makes me outraged when i even tell the story. n nthey have cool stuff ill give them that, but then you hear the price and its like 'thanks a heap' and then leave without anything or an overpriced blanket. n nit sucks to be ripped off. n nrecommendation for no one, go to the other half dozen smoke shop places around town.' The customer feels annoyance, disgust, anger. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the specific issue: Acknowledge the customer's complaint about the overpriced hookah and apologize for their negative experience. Offer a fair and reasonable solution, such as a discount or refund for the hookah they purchased or a replacement with a more affordable option.

2. Improve pricing transparency: Clearly display prices for all items, especially high-end or unique items, to avoid any confusion or perceived overpricing.

3. Train staff on sales tactics: Ensure that sales staff are trained to avoid aggressive or pushy sales techniques, and to approach customers with respect and understanding."
1,"Call it sushi ugh!!! Went there on Monday \""all-you-can eat\"". NOT worth it. 1st - not all sushi in the menu can be ordered. 2nd, the waitress told us there was a 1 hr time limit!!! There was only one sushi chef. We had to wait for our order as there were more people. Not worth your money. BEWARE!!!","call it sushi ugh!!! went there on monday all you can eat . not worth it. 1st not all sushi in the menu can be ordered. 2nd, the waitress told us there was a 1 hr time limit!!! there was only one sushi chef. we had to wait for our order as there were more people. not worth your money. beware!!!","disapproval, neutral, annoyance","[INST] A customer left us a 1-star review: 'call it sushi ugh!!! went there on monday all you can eat . not worth it. 1st not all sushi in the menu can be ordered. 2nd, the waitress told us there was a 1 hr time limit!!! there was only one sushi chef. we had to wait for our order as there were more people. not worth your money. beware!!!' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'call it sushi ugh!!! went there on monday all you can eat . not worth it. 1st not all sushi in the menu can be ordered. 2nd, the waitress told us there was a 1 hr time limit!!! there was only one sushi chef. we had to wait for our order as there were more people. not worth your money. beware!!!' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Expand the menu options for the all-you-can-eat sushi event to ensure a wider variety is available.

2. Clarify the time limit policy to avoid customer confusion. If a time limit is necessary, consider extending it or making it more flexible to accommodate larger groups or busy periods.

3. Increase the number of sushi chefs during peak hours to reduce waiting times for orders.

4. Train staff to provide better communication and customer service, such as informing customers about any limitations or wait times in a friendly and understanding manner."
1,"\""Ok..... bare-able.... but not good\""\n\nBeen here many times... Keep trying to believe Big Bens will come thru.... Oh well\n\nFood is still par... Absolutely nothing to write home about.\n\nAnd the bar...How frustrating ..... Still charging way too much.\n\nWe truly tried, tried and tried again....   Good bye, Big Bens.","ok..... bare able.... but not good n nbeen here many times... keep trying to believe big bens will come thru.... oh well n nfood is still par... absolutely nothing to write home about. n nand the bar...how frustrating ..... still charging way too much. n nwe truly tried, tried and tried again.... good bye, big bens.","annoyance, disappointment, neutral","[INST] A customer left us a 1-star review: 'ok..... bare able.... but not good n nbeen here many times... keep trying to believe big bens will come thru.... oh well n nfood is still par... absolutely nothing to write home about. n nand the bar...how frustrating ..... still charging way too much. n nwe truly tried, tried and tried again.... good bye, big bens.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'ok..... bare able.... but not good n nbeen here many times... keep trying to believe big bens will come thru.... oh well n nfood is still par... absolutely nothing to write home about. n nand the bar...how frustrating ..... still charging way too much. n nwe truly tried, tried and tried again.... good bye, big bens.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Big Ben's, we can focus on the following areas:

1. Consistency: Ensure that the quality of food and service remains consistent each time the customer visits.
2. Communication: Improve communication with customers, especially if there are any delays or issues with their orders.
3. Value: Review pricing to ensure it is competitive and offers good value for the quality of food and service provided.
4. Attention to detail: Pay close attention to small details that can make a big difference in the overall dining experience, such as cleanliness, ambiance, and presentation of food."
1,"I am disgusted that I succumbed to eating here, but I was starving and there was no place for me to grab food until I landed in Austin. Unfortunately, Sbarro happened to be the first restaurant that I saw after I landed in Charlotte. I ordered a slice of pizza, a spinach roll, and a water. I left $16 poorer and queasy. P.S. staff is rude.","i am disgusted that i succumbed to eating here, but i was starving and there was no place for me to grab food until i landed in austin. unfortunately, sbarro happened to be the first restaurant that i saw after i landed in charlotte. i ordered a slice of pizza, a spinach roll, and a water. i left 16 poorer and queasy. p.s. staff is rude.","disgust, annoyance, disappointment","[INST] A customer left us a 1-star review: 'i am disgusted that i succumbed to eating here, but i was starving and there was no place for me to grab food until i landed in austin. unfortunately, sbarro happened to be the first restaurant that i saw after i landed in charlotte. i ordered a slice of pizza, a spinach roll, and a water. i left 16 poorer and queasy. p.s. staff is rude.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i am disgusted that i succumbed to eating here, but i was starving and there was no place for me to grab food until i landed in austin. unfortunately, sbarro happened to be the first restaurant that i saw after i landed in charlotte. i ordered a slice of pizza, a spinach roll, and a water. i left 16 poorer and queasy. p.s. staff is rude.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  1. Improve Food Quality: Address the customer's complaint about the food quality by ensuring that all dishes are consistently prepared to a high standard. This may involve updating recipes, improving training for kitchen staff, or sourcing better ingredients.

2. Enhance Ambiance: A clean, welcoming, and inviting environment can help improve the overall dining experience. This includes maintaining a clean restaurant, playing pleasant music, and providing comfortable seating.

3. Train Staff on Customer Service: The customer mentioned that the staff was rude. It's important to train staff on the importance of customer service and how to interact with customers in a friendly and respectful manner."
1,"I have been shopping at Whole Foods since it opened approx 4 years ago - today was my final straw.  Over the last few months I have felt like the quality of fruits and vegtables were not up to standard particularly for the price they charge.  Last week we purchased a seedless watermelon for $4.99 cut it in half this week to find it totally rotten.  This morning I returned the melon and was quite satisfied when they gave me a piece of paper with a refund for the cashier of $4.99, they offered to have the produce manager pick one for me, he offered to cut it in half so we didn't relive the same situation.  All was good til check-out when the cashier weighed half of the watermelon, informed me I still had a .52 credit did I want the other half of the watermelon.  I calmly asked him if I saw the story straight that I returned a WHOLE rotten watermelon and he was going to give me in return a half non-rotten watermelon.  I asked him to call his manager, which he did and he was advised he was handling the situation correct.  At that point I told them to keep the watermelon.  Upon leaving the store I stopped and spoke with another manager and she also agreed it was handled correctly.  With all this said I think we have a multitude of other options and moving forward I will choose another.\n\nNever again will I be purchasing rotten fruit from Whole Foods.","i have been shopping at whole foods since it opened approx 4 years ago today was my final straw. over the last few months i have felt like the quality of fruits and vegtables were not up to standard particularly for the price they charge. last week we purchased a seedless watermelon for 4.99 cut it in half this week to find it totally rotten. this morning i returned the melon and was quite satisfied when they gave me a piece of paper with a refund for the cashier of 4.99, they offered to have the produce manager pick one for me, he offered to cut it in half so we didn't relive the same situation. all was good til check out when the cashier weighed half of the watermelon, informed me i still had a .52 credit did i want the other half of the watermelon. i calmly asked him if i saw the story straight that i returned a whole rotten watermelon and he was going to give me in return a half non rotten watermelon. i asked him to call his manager, which he did and he was advised he was handling the situation correct. at that point i told them to keep the watermelon. upon leaving the store i stopped and spoke with another manager and she also agreed it was handled correctly. with all this said i think we have a multitude of other options and moving forward i will choose another. n nnever again will i be purchasing rotten fruit from whole foods.","neutral, disappointment, annoyance","[INST] A customer left us a 1-star review: 'i have been shopping at whole foods since it opened approx 4 years ago today was my final straw. over the last few months i have felt like the quality of fruits and vegtables were not up to standard particularly for the price they charge. last week we purchased a seedless watermelon for 4.99 cut it in half this week to find it totally rotten. this morning i returned the melon and was quite satisfied when they gave me a piece of paper with a refund for the cashier of 4.99, they offered to have the produce manager pick one for me, he offered to cut it in half so we didn't relive the same situation. all was good til check out when the cashier weighed half of the watermelon, informed me i still had a .52 credit did i want the other half of the watermelon. i calmly asked him if i saw the story straight that i returned a whole rotten watermelon and he was going to give me in return a half non rotten watermelon. i asked him to call his manager, which he did and he was advised he was handling the situation correct. at that point i told them to keep the watermelon. upon leaving the store i stopped and spoke with another manager and she also agreed it was handled correctly. with all this said i think we have a multitude of other options and moving forward i will choose another. n nnever again will i be purchasing rotten fruit from whole foods.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i have been shopping at whole foods since it opened approx 4 years ago today was my final straw. over the last few months i have felt like the quality of fruits and vegtables were not up to standard particularly for the price they charge. last week we purchased a seedless watermelon for 4.99 cut it in half this week to find it totally rotten. this morning i returned the melon and was quite satisfied when they gave me a piece of paper with a refund for the cashier of 4.99, they offered to have the produce manager pick one for me, he offered to cut it in half so we didn't relive the same situation. all was good til check out when the cashier weighed half of the watermelon, informed me i still had a .52 credit did i want the other half of the watermelon. i calmly asked him if i saw the story straight that i returned a whole rotten watermelon and he was going to give me in return a half non rotten watermelon. i asked him to call his manager, which he did and he was advised he was handling the situation correct. at that point i told them to keep the watermelon. upon leaving the store i stopped and spoke with another manager and she also agreed it was handled correctly. with all this said i think we have a multitude of other options and moving forward i will choose another. n nnever again will i be purchasing rotten fruit from whole foods.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, Whole Foods could take the following steps:

1. Quality Assurance: Enhance the quality control of fruits and vegetables, ensuring they meet the expected standards, especially considering the price charged.

2. Consistent Communication: Improve communication with customers about the quality of produce, especially when it falls below expectations. This could be done through signage, employee training, or direct communication with customers.

3. Empathetic Customer Service: Train employees to handle customer complaints with empathy and understanding, and to offer solutions that address the customer's concerns."
1,"This school is an abysmal daycare masquerading as a qualified preschool. I had my daughter at Top of the Classs for about a month and a half before pulling her out due to rude staff and the poor quality education she was receiving. I am absolutely shocked that this place is in business. I can concur with another Yelper about the front doors constantly being left open which is extremely concerning. On top of the lack of security, I'm not sure any of the teachers have any formal education or teaching credentials. Miss Melanie the supervisor/manager is extremely brusk and rude. If she was working the front desk she would NEVER greet my daughter or me at drop offs or pickups. She would make eye contact and look back down at her phone or paperwork. The center is outdated and I witnessed large groups of children eating snacks and lunches on the floor in the hallway. There were older children (8-10 year old's) running around the younger pre-k children completely unsupervised. My daughter learned some EXTREMELY inappropriate things and constantly complained about older kids picking  on her and calling her names. My daughter is well adjusted and has never had issues. I made a huge mistake by ever introducing this school into her life. \n\nThere are some wonderful primary schools and preschools in the Valley. Unfortunately, Top of the Class isn't one of them. Parents BEWARE!","this school is an abysmal daycare masquerading as a qualified preschool. i had my daughter at top of the classs for about a month and a half before pulling her out due to rude staff and the poor quality education she was receiving. i am absolutely shocked that this place is in business. i can concur with another yelper about the front doors constantly being left open which is extremely concerning. on top of the lack of security, i'm not sure any of the teachers have any formal education or teaching credentials. miss melanie the supervisor manager is extremely brusk and rude. if she was working the front desk she would never greet my daughter or me at drop offs or pickups. she would make eye contact and look back down at her phone or paperwork. the center is outdated and i witnessed large groups of children eating snacks and lunches on the floor in the hallway. there were older children 8 10 year old's running around the younger pre k children completely unsupervised. my daughter learned some extremely inappropriate things and constantly complained about older kids picking on her and calling her names. my daughter is well adjusted and has never had issues. i made a huge mistake by ever introducing this school into her life. n nthere are some wonderful primary schools and preschools in the valley. unfortunately, top of the class isn't one of them. parents beware!","disappointment, annoyance, disapproval","[INST] A customer left us a 1-star review: 'this school is an abysmal daycare masquerading as a qualified preschool. i had my daughter at top of the classs for about a month and a half before pulling her out due to rude staff and the poor quality education she was receiving. i am absolutely shocked that this place is in business. i can concur with another yelper about the front doors constantly being left open which is extremely concerning. on top of the lack of security, i'm not sure any of the teachers have any formal education or teaching credentials. miss melanie the supervisor manager is extremely brusk and rude. if she was working the front desk she would never greet my daughter or me at drop offs or pickups. she would make eye contact and look back down at her phone or paperwork. the center is outdated and i witnessed large groups of children eating snacks and lunches on the floor in the hallway. there were older children 8 10 year old's running around the younger pre k children completely unsupervised. my daughter learned some extremely inappropriate things and constantly complained about older kids picking on her and calling her names. my daughter is well adjusted and has never had issues. i made a huge mistake by ever introducing this school into her life. n nthere are some wonderful primary schools and preschools in the valley. unfortunately, top of the class isn't one of them. parents beware!' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this school is an abysmal daycare masquerading as a qualified preschool. i had my daughter at top of the classs for about a month and a half before pulling her out due to rude staff and the poor quality education she was receiving. i am absolutely shocked that this place is in business. i can concur with another yelper about the front doors constantly being left open which is extremely concerning. on top of the lack of security, i'm not sure any of the teachers have any formal education or teaching credentials. miss melanie the supervisor manager is extremely brusk and rude. if she was working the front desk she would never greet my daughter or me at drop offs or pickups. she would make eye contact and look back down at her phone or paperwork. the center is outdated and i witnessed large groups of children eating snacks and lunches on the floor in the hallway. there were older children 8 10 year old's running around the younger pre k children completely unsupervised. my daughter learned some extremely inappropriate things and constantly complained about older kids picking on her and calling her names. my daughter is well adjusted and has never had issues. i made a huge mistake by ever introducing this school into her life. n nthere are some wonderful primary schools and preschools in the valley. unfortunately, top of the class isn't one of them. parents beware!' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Top of the Class, the following steps could be taken:

1. Address Security Concerns: Ensure that the front doors are always securely locked and supervised during drop-offs and pick-ups.

2. Improve Staff Training: Provide ongoing training for staff members, with a focus on customer service, child development, and teaching methodologies.

3. Enhance Education Quality: Implement a curriculum that is age-appropriate, engaging, and aligned with early childhood education best practices.

4. Supervise Older Children: Implement stricter supervision of older children to prevent them from interacting inappropriately with younger children."
1,We were given a room at the courtyard section.  Big mistake I guess the amount you pay for is what you get.  My family and I experieced bug bites for the past two nights. Noticed one bite the first night but on the second night we all noticed more bites on are face and body.  Informed the front desk and this had to be reported to security.  They took along time. Would not stay there again.,we were given a room at the courtyard section. big mistake i guess the amount you pay for is what you get. my family and i experieced bug bites for the past two nights. noticed one bite the first night but on the second night we all noticed more bites on are face and body. informed the front desk and this had to be reported to security. they took along time. would not stay there again.,"neutral, realization, approval","[INST] A customer left us a 1-star review: 'we were given a room at the courtyard section. big mistake i guess the amount you pay for is what you get. my family and i experieced bug bites for the past two nights. noticed one bite the first night but on the second night we all noticed more bites on are face and body. informed the front desk and this had to be reported to security. they took along time. would not stay there again.' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'we were given a room at the courtyard section. big mistake i guess the amount you pay for is what you get. my family and i experieced bug bites for the past two nights. noticed one bite the first night but on the second night we all noticed more bites on are face and body. informed the front desk and this had to be reported to security. they took along time. would not stay there again.' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Apologize for the inconvenience: Acknowledge the customer's frustration and apologize for the unpleasant experience they had during their stay.

2. Investigate the issue: Inspect the rooms in the courtyard section for any signs of pests and take immediate action to resolve the issue.

3. Offer compensation: As a gesture of goodwill, offer the customer a complimentary upgrade to a premium room or a discount on their next stay to make up for the inconvenience caused."
1,"horrible. did bunionectomy and hammertoe surgery and botched them both. when confronted, he said, \""what do you want me to do?\"". when I said \""I'd like you to fix it\"", he said, I can't do that for free. \n\nhave to do it again. this time not taking ay chances and doing it at hospital for special surgery in nyc.\n\nawful. don't make the mistake I did.","horrible. did bunionectomy and hammertoe surgery and botched them both. when confronted, he said, what do you want me to do? . when i said i'd like you to fix it , he said, i can't do that for free. n nhave to do it again. this time not taking ay chances and doing it at hospital for special surgery in nyc. n nawful. don't make the mistake i did.","fear, annoyance, disapproval","[INST] A customer left us a 1-star review: 'horrible. did bunionectomy and hammertoe surgery and botched them both. when confronted, he said, what do you want me to do? . when i said i'd like you to fix it , he said, i can't do that for free. n nhave to do it again. this time not taking ay chances and doing it at hospital for special surgery in nyc. n nawful. don't make the mistake i did.' The customer feels fear, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'horrible. did bunionectomy and hammertoe surgery and botched them both. when confronted, he said, what do you want me to do? . when i said i'd like you to fix it , he said, i can't do that for free. n nhave to do it again. this time not taking ay chances and doing it at hospital for special surgery in nyc. n nawful. don't make the mistake i did.' The customer feels fear, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the customer's concerns and apologize for the poor outcome of their surgeries.
2. Offer to arrange a meeting with the surgeon to discuss the issues and potential solutions, including the possibility of corrective surgery at no cost or a significant discount.
3. Provide clear and detailed information about the surgical procedures, the risks involved, and the expected outcomes, as well as the qualifications and experience of the surgeon.
4. Offer ongoing support and follow-up care to ensure the customer's satisfaction with the final outcome."
1,"My shopping experience was great minus the fact that they sold me a shoe with a hole in it. No returns, perfect but at least exchange the shoe with a hole. The manager was rude and made no effort to make me happy. She also accused me of wearing the shoe...yes I did in my house when I noticed the hole. I tried to exchange (not return)the shoe the following day. Not shopping here again. I'm all about customer service and yours was shitty.","my shopping experience was great minus the fact that they sold me a shoe with a hole in it. no returns, perfect but at least exchange the shoe with a hole. the manager was rude and made no effort to make me happy. she also accused me of wearing the shoe...yes i did in my house when i noticed the hole. i tried to exchange not return the shoe the following day. not shopping here again. i'm all about customer service and yours was shitty.","annoyance, disappointment, anger","[INST] A customer left us a 1-star review: 'my shopping experience was great minus the fact that they sold me a shoe with a hole in it. no returns, perfect but at least exchange the shoe with a hole. the manager was rude and made no effort to make me happy. she also accused me of wearing the shoe...yes i did in my house when i noticed the hole. i tried to exchange not return the shoe the following day. not shopping here again. i'm all about customer service and yours was shitty.' The customer feels annoyance, disappointment, anger. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'my shopping experience was great minus the fact that they sold me a shoe with a hole in it. no returns, perfect but at least exchange the shoe with a hole. the manager was rude and made no effort to make me happy. she also accused me of wearing the shoe...yes i did in my house when i noticed the hole. i tried to exchange not return the shoe the following day. not shopping here again. i'm all about customer service and yours was shitty.' The customer feels annoyance, disappointment, anger. Concisely, how can we best improve our services for this customer's experience?  1. Apologize sincerely: Acknowledge the customer's frustration and apologize for the inconvenience caused due to the faulty product and poor customer service.

2. Offer a solution: Offer to exchange the faulty shoe for a new one, free of charge, and ensure that the replacement product is in perfect condition.

3. Address the accusation: Clarify that the store does not accuse customers of damaging products and that the manager's behavior was unacceptable. Offer to speak with the manager to discuss the incident and ensure that similar situations are avoided in the future."
1,"I recently had cox out to install internet and cable. \nWhen I received the bill, Cox had charged me to fish 3 lines into the walls and one from the front of my unit. So there are 4 seperate charges for puling lines into my unit.\nBesides having a coupon for free installation, my unit had just been renovated and the General Contractor had put all new lines in the wall and could be accessed right at the attic opening. I told COX that the GC could confirm that the lines were there. I explained to COX communications that there was a mistake and that I shouldn't be charged for the fished lines.  Cox said they were going to investigate this, but they never even called me back and the charges are still on my account. They have the worse customer service and I should have ordered Direct TV. \n-Mike in Phoenix","i recently had cox out to install internet and cable. nwhen i received the bill, cox had charged me to fish 3 lines into the walls and one from the front of my unit. so there are 4 seperate charges for puling lines into my unit. nbesides having a coupon for free installation, my unit had just been renovated and the general contractor had put all new lines in the wall and could be accessed right at the attic opening. i told cox that the gc could confirm that the lines were there. i explained to cox communications that there was a mistake and that i shouldn't be charged for the fished lines. cox said they were going to investigate this, but they never even called me back and the charges are still on my account. they have the worse customer service and i should have ordered direct tv. n mike in phoenix","neutral, disapproval, realization","[INST] A customer left us a 1-star review: 'i recently had cox out to install internet and cable. nwhen i received the bill, cox had charged me to fish 3 lines into the walls and one from the front of my unit. so there are 4 seperate charges for puling lines into my unit. nbesides having a coupon for free installation, my unit had just been renovated and the general contractor had put all new lines in the wall and could be accessed right at the attic opening. i told cox that the gc could confirm that the lines were there. i explained to cox communications that there was a mistake and that i shouldn't be charged for the fished lines. cox said they were going to investigate this, but they never even called me back and the charges are still on my account. they have the worse customer service and i should have ordered direct tv. n mike in phoenix' The customer feels neutral, disapproval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i recently had cox out to install internet and cable. nwhen i received the bill, cox had charged me to fish 3 lines into the walls and one from the front of my unit. so there are 4 seperate charges for puling lines into my unit. nbesides having a coupon for free installation, my unit had just been renovated and the general contractor had put all new lines in the wall and could be accessed right at the attic opening. i told cox that the gc could confirm that the lines were there. i explained to cox communications that there was a mistake and that i shouldn't be charged for the fished lines. cox said they were going to investigate this, but they never even called me back and the charges are still on my account. they have the worse customer service and i should have ordered direct tv. n mike in phoenix' The customer feels neutral, disapproval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's concerns and apologizing for the inconvenience caused.

2. Investigate the issue: Look into the customer's account to verify the charges and confirm if there was indeed a mistake made during the installation process.

3. Address the issue: If the charges are found to be incorrect, credit the customer's account for the overcharges and explain the steps taken to resolve the issue."
1,"I came here years ago to see Henry Rollins Spoken word. (Totally awesome by the way: five stars.) The seats here though were absolutely HORRENDOUS! Now I'm 5'11\"" so I'm used to not having a lot of leg room so I'm used to sitting sideways so my knees aren't banging into the seat in from of me. Here, legs to the side and I'm still rammed up against the next row. It was like being in a three hour yoga pose. \n\nI have never before and never since seen rows of seats so close to eat other. Only my sister in law could sit comfortably and she's 5'1\"". Come on Celebrity Theatre, just a couple more inches. Size really does matter. If anyone told you otherwise, they were lying.","i came here years ago to see henry rollins spoken word. totally awesome by the way five stars. the seats here though were absolutely horrendous! now i'm 5'11 so i'm used to not having a lot of leg room so i'm used to sitting sideways so my knees aren't banging into the seat in from of me. here, legs to the side and i'm still rammed up against the next row. it was like being in a three hour yoga pose. n ni have never before and never since seen rows of seats so close to eat other. only my sister in law could sit comfortably and she's 5'1 . come on celebrity theatre, just a couple more inches. size really does matter. if anyone told you otherwise, they were lying.","admiration, fear, disgust","[INST] A customer left us a 1-star review: 'i came here years ago to see henry rollins spoken word. totally awesome by the way five stars. the seats here though were absolutely horrendous! now i'm 5'11 so i'm used to not having a lot of leg room so i'm used to sitting sideways so my knees aren't banging into the seat in from of me. here, legs to the side and i'm still rammed up against the next row. it was like being in a three hour yoga pose. n ni have never before and never since seen rows of seats so close to eat other. only my sister in law could sit comfortably and she's 5'1 . come on celebrity theatre, just a couple more inches. size really does matter. if anyone told you otherwise, they were lying.' The customer feels admiration, fear, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i came here years ago to see henry rollins spoken word. totally awesome by the way five stars. the seats here though were absolutely horrendous! now i'm 5'11 so i'm used to not having a lot of leg room so i'm used to sitting sideways so my knees aren't banging into the seat in from of me. here, legs to the side and i'm still rammed up against the next row. it was like being in a three hour yoga pose. n ni have never before and never since seen rows of seats so close to eat other. only my sister in law could sit comfortably and she's 5'1 . come on celebrity theatre, just a couple more inches. size really does matter. if anyone told you otherwise, they were lying.' The customer feels admiration, fear, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can consider the following actions:

1. Acknowledge the issue: Respond to the review by acknowledging the customer's concerns about the seating arrangement, expressing empathy for their discomfort, and apologizing for the inconvenience.

2. Address the issue: Investigate the seating configuration in the venue and consider adjusting the seat spacing to accommodate taller individuals. This may involve consulting with the venue management or seating designers to find a solution that balances comfort and capacity."
1,I wish I could give 0 stars. \n\nI went back today to give them another try. The service was so disgusting I walked out. (Before getting my food). \n\nSo disgusted by them. BEWARE. You will get treated like absolute shit.,i wish i could give 0 stars. n ni went back today to give them another try. the service was so disgusting i walked out. before getting my food . n nso disgusted by them. beware. you will get treated like absolute shit.,"disgust, annoyance, desire","[INST] A customer left us a 1-star review: 'i wish i could give 0 stars. n ni went back today to give them another try. the service was so disgusting i walked out. before getting my food . n nso disgusted by them. beware. you will get treated like absolute shit.' The customer feels disgust, annoyance, desire. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i wish i could give 0 stars. n ni went back today to give them another try. the service was so disgusting i walked out. before getting my food . n nso disgusted by them. beware. you will get treated like absolute shit.' The customer feels disgust, annoyance, desire. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Service Quality: Ensure that all staff are well-trained and provide prompt, courteous, and professional service to all customers.

2. Cleanliness: Enhance the cleanliness of the restaurant, particularly high-touch areas like tables, chairs, and restrooms.

3. Food Quality: Ensure that the food is prepared to the highest standards, with consistent taste and presentation.

4. Follow-up: Reach out to the customer to apologize for their experience and offer a solution, such as a complimentary meal or a discount on their next visit."
1,"Second time in a row these people botched my order. I ordered mushrooms, I got onions, which I am allergic to :( And all I got offered was dessert. Should've been a full refund of my $$. NOT nice. They did send me a second order, which was correct, and both delivery guys were quick and very nice. But still, twice in a row? Really?","second time in a row these people botched my order. i ordered mushrooms, i got onions, which i am allergic to and all i got offered was dessert. should've been a full refund of my . not nice. they did send me a second order, which was correct, and both delivery guys were quick and very nice. but still, twice in a row? really?","disappointment, curiosity, approval","[INST] A customer left us a 1-star review: 'second time in a row these people botched my order. i ordered mushrooms, i got onions, which i am allergic to and all i got offered was dessert. should've been a full refund of my . not nice. they did send me a second order, which was correct, and both delivery guys were quick and very nice. but still, twice in a row? really?' The customer feels disappointment, curiosity, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'second time in a row these people botched my order. i ordered mushrooms, i got onions, which i am allergic to and all i got offered was dessert. should've been a full refund of my . not nice. they did send me a second order, which was correct, and both delivery guys were quick and very nice. but still, twice in a row? really?' The customer feels disappointment, curiosity, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize sincerely for the mistake in the order, acknowledging the inconvenience and potential health risk it posed.
2. Offer a full refund for the initial order, along with a gesture of goodwill, such as a discount or complimentary item on their next visit.
3. Implement a double-check system to ensure that orders are accurate before they are prepared and sent out.
4. Train staff on allergy awareness and the importance of communicating accurately with customers about their orders."
1,"I used to be a regular at this place since it opened and let me tell you this place has gone down hill. Japanese people tend to be the nicest people but the women waitresses at this place have got to be some of the rudest I have ever encountered. They barely acknowledge you and when you ask for something it arrives 15 min later. The tall waitress is by far the worst, and it feels like she is doing everyone a favor by just doing her job. It's too bad the service is so bad as that really kills the experience regardless of how good the food could be. If I were the owner I would read these reviews and fire those b*t**y women.","i used to be a regular at this place since it opened and let me tell you this place has gone down hill. japanese people tend to be the nicest people but the women waitresses at this place have got to be some of the rudest i have ever encountered. they barely acknowledge you and when you ask for something it arrives 15 min later. the tall waitress is by far the worst, and it feels like she is doing everyone a favor by just doing her job. it's too bad the service is so bad as that really kills the experience regardless of how good the food could be. if i were the owner i would read these reviews and fire those b t y women.","annoyance, disappointment, disgust","[INST] A customer left us a 1-star review: 'i used to be a regular at this place since it opened and let me tell you this place has gone down hill. japanese people tend to be the nicest people but the women waitresses at this place have got to be some of the rudest i have ever encountered. they barely acknowledge you and when you ask for something it arrives 15 min later. the tall waitress is by far the worst, and it feels like she is doing everyone a favor by just doing her job. it's too bad the service is so bad as that really kills the experience regardless of how good the food could be. if i were the owner i would read these reviews and fire those b t y women.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i used to be a regular at this place since it opened and let me tell you this place has gone down hill. japanese people tend to be the nicest people but the women waitresses at this place have got to be some of the rudest i have ever encountered. they barely acknowledge you and when you ask for something it arrives 15 min later. the tall waitress is by far the worst, and it feels like she is doing everyone a favor by just doing her job. it's too bad the service is so bad as that really kills the experience regardless of how good the food could be. if i were the owner i would read these reviews and fire those b t y women.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the customer's feedback: Respond to the review, acknowledging their past loyalty and expressing regret for their recent experience.

2. Address the issue of service: Assure the customer that we value their feedback and are taking steps to address the concerns about the service, specifically mentioning the waitress they mentioned by name.

3. Offer a solution: Offer a complimentary meal or a discount on their next visit as a gesture of goodwill and an opportunity to make things right."
1,This circle K is one of the worst I've ever been to.  I hate paying for gas here!  The pumps are very old and they almost never have the print receipt option working.  It's the closest gas station to where I live and I prefer to drive an extra 5 miles to the QT.  The staff look like ex convicts and aren't very helpful as to why the pumps never work.,this circle k is one of the worst i've ever been to. i hate paying for gas here! the pumps are very old and they almost never have the print receipt option working. it's the closest gas station to where i live and i prefer to drive an extra 5 miles to the qt. the staff look like ex convicts and aren't very helpful as to why the pumps never work.,"annoyance, anger, disapproval","[INST] A customer left us a 1-star review: 'this circle k is one of the worst i've ever been to. i hate paying for gas here! the pumps are very old and they almost never have the print receipt option working. it's the closest gas station to where i live and i prefer to drive an extra 5 miles to the qt. the staff look like ex convicts and aren't very helpful as to why the pumps never work.' The customer feels annoyance, anger, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this circle k is one of the worst i've ever been to. i hate paying for gas here! the pumps are very old and they almost never have the print receipt option working. it's the closest gas station to where i live and i prefer to drive an extra 5 miles to the qt. the staff look like ex convicts and aren't very helpful as to why the pumps never work.' The customer feels annoyance, anger, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Update and maintain the gas pumps regularly to ensure they are functioning properly and offer the print receipt option consistently.

2. Improve the appearance and professionalism of the staff to create a more welcoming environment. Provide training on customer service skills to enhance their ability to assist customers effectively.

3. Consider offering competitive pricing for gas to attract customers and reduce their frustration with paying higher prices.

4. Offer additional amenities, such as a clean restroom, convenience store, or food options, to provide a more enjoyable experience for customers.

5. Implement a system for addressing and resolving customer complaints promptly and effectively to demonstrate a commitment to customer satisfaction."
1,"I took my friend there for Sunday brunch today, and it was one of the worst brunches I've ever had in Pittsburgh.  Very limited selection of foods and what was on the buffet was cold and unappetizing.  Very sad excuse for a buffet brunch.  The corn muffins were dry and crunchy.  The fresh fruit on the buffet consisted of sections of red grapefruit and oranges.  There were no fresh veggies, no multigrain anything, no pasta salads, nothing at all interesting or healthy.  And the decaf coffee was horrible -- burnt tasting.  The only redeeming things were the made-to-order omelet station and the alcoholic drink that was included in the $14.99 price.   I felt badly that this is where I celebrated my friend's birthday.","i took my friend there for sunday brunch today, and it was one of the worst brunches i've ever had in pittsburgh. very limited selection of foods and what was on the buffet was cold and unappetizing. very sad excuse for a buffet brunch. the corn muffins were dry and crunchy. the fresh fruit on the buffet consisted of sections of red grapefruit and oranges. there were no fresh veggies, no multigrain anything, no pasta salads, nothing at all interesting or healthy. and the decaf coffee was horrible burnt tasting. the only redeeming things were the made to order omelet station and the alcoholic drink that was included in the 14.99 price. i felt badly that this is where i celebrated my friend's birthday.","sadness, disappointment, annoyance","[INST] A customer left us a 1-star review: 'i took my friend there for sunday brunch today, and it was one of the worst brunches i've ever had in pittsburgh. very limited selection of foods and what was on the buffet was cold and unappetizing. very sad excuse for a buffet brunch. the corn muffins were dry and crunchy. the fresh fruit on the buffet consisted of sections of red grapefruit and oranges. there were no fresh veggies, no multigrain anything, no pasta salads, nothing at all interesting or healthy. and the decaf coffee was horrible burnt tasting. the only redeeming things were the made to order omelet station and the alcoholic drink that was included in the 14.99 price. i felt badly that this is where i celebrated my friend's birthday.' The customer feels sadness, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i took my friend there for sunday brunch today, and it was one of the worst brunches i've ever had in pittsburgh. very limited selection of foods and what was on the buffet was cold and unappetizing. very sad excuse for a buffet brunch. the corn muffins were dry and crunchy. the fresh fruit on the buffet consisted of sections of red grapefruit and oranges. there were no fresh veggies, no multigrain anything, no pasta salads, nothing at all interesting or healthy. and the decaf coffee was horrible burnt tasting. the only redeeming things were the made to order omelet station and the alcoholic drink that was included in the 14.99 price. i felt badly that this is where i celebrated my friend's birthday.' The customer feels sadness, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Expand the buffet selection to offer a wider variety of foods, including fresh vegetables, multigrain options, pasta salads, and healthier choices.

2. Ensure that the food on the buffet is kept at appropriate temperatures, preventing cold and unappetizing dishes.

3. Improve the quality of the baked goods, particularly the corn muffins, to make them softer and more palatable.

4. Offer better decaffeinated coffee options, ensuring it is not burnt or of poor quality."
1,"This was the WORST experience ever. I purchased a Groupon for a lunch special and the waitress refused to honor it.  She told me that I was required to have 2 people present in order to redeem the voucher---this was not true.  The voucher said that I needed to order 2 entrees.  It said nothing about needing 2 people.  She was stubborn, ignorant of the Groupon deal, and unwilling to serve me.  I reported the restaurant to Groupon, and they said that they have reported the incident internally.  A review may be underway if other Groupon customers have additional unsavory experiences.  I obviously can't tell you about the food, but the service was really awful! Buyers beware!","this was the worst experience ever. i purchased a groupon for a lunch special and the waitress refused to honor it. she told me that i was required to have 2 people present in order to redeem the voucher this was not true. the voucher said that i needed to order 2 entrees. it said nothing about needing 2 people. she was stubborn, ignorant of the groupon deal, and unwilling to serve me. i reported the restaurant to groupon, and they said that they have reported the incident internally. a review may be underway if other groupon customers have additional unsavory experiences. i obviously can't tell you about the food, but the service was really awful! buyers beware!","annoyance, disappointment, disapproval","[INST] A customer left us a 1-star review: 'this was the worst experience ever. i purchased a groupon for a lunch special and the waitress refused to honor it. she told me that i was required to have 2 people present in order to redeem the voucher this was not true. the voucher said that i needed to order 2 entrees. it said nothing about needing 2 people. she was stubborn, ignorant of the groupon deal, and unwilling to serve me. i reported the restaurant to groupon, and they said that they have reported the incident internally. a review may be underway if other groupon customers have additional unsavory experiences. i obviously can't tell you about the food, but the service was really awful! buyers beware!' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this was the worst experience ever. i purchased a groupon for a lunch special and the waitress refused to honor it. she told me that i was required to have 2 people present in order to redeem the voucher this was not true. the voucher said that i needed to order 2 entrees. it said nothing about needing 2 people. she was stubborn, ignorant of the groupon deal, and unwilling to serve me. i reported the restaurant to groupon, and they said that they have reported the incident internally. a review may be underway if other groupon customers have additional unsavory experiences. i obviously can't tell you about the food, but the service was really awful! buyers beware!' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the inconvenience: Acknowledge the customer's frustration and express regret for the poor service they received.

2. Clarify the Groupon policy: Explain the correct procedure for redeeming Groupon vouchers, including any specific requirements such as the number of entrees or people needed.

3. Offer a solution: Offer a complimentary meal or discount on their next visit to make up for the negative experience.

4. Follow up: Contact the customer to confirm if they are satisfied with the resolution and invite them to return to the restaurant."
1,"I think this is not a new buffet in town!! I just went there on Thanksgiving day, which is not the first Thanksgiving day. OMG I have to wait for 5 hours to be seated. Unprofessional management, there are a lot of table empty but no one clean it, so there are only 70% can provide to customers. 30% left unattended. \n\nThey charge for $10.- extra for Thanksgiving but no sign posted. \n\nThere have only 2 staffs working for almost 500 customers. Those 2 staffs served only their \""DIAMOND\"" guest. The rest, just keep waiting, they don't care!!! \n\nWhen I complain to one of their staff, she complain to manager, who standing and do nothing, I just got bluffs back that he will kick me out from the hotel!!! WTF \n\nHe treated his staff better than his customers.\n\nThe food is great!! but I lost my appertise already.","i think this is not a new buffet in town!! i just went there on thanksgiving day, which is not the first thanksgiving day. omg i have to wait for 5 hours to be seated. unprofessional management, there are a lot of table empty but no one clean it, so there are only 70 can provide to customers. 30 left unattended. n nthey charge for 10. extra for thanksgiving but no sign posted. n nthere have only 2 staffs working for almost 500 customers. those 2 staffs served only their diamond guest. the rest, just keep waiting, they don't care!!! n nwhen i complain to one of their staff, she complain to manager, who standing and do nothing, i just got bluffs back that he will kick me out from the hotel!!! wtf n nhe treated his staff better than his customers. n nthe food is great!! but i lost my appertise already.","neutral, surprise, annoyance","[INST] A customer left us a 1-star review: 'i think this is not a new buffet in town!! i just went there on thanksgiving day, which is not the first thanksgiving day. omg i have to wait for 5 hours to be seated. unprofessional management, there are a lot of table empty but no one clean it, so there are only 70 can provide to customers. 30 left unattended. n nthey charge for 10. extra for thanksgiving but no sign posted. n nthere have only 2 staffs working for almost 500 customers. those 2 staffs served only their diamond guest. the rest, just keep waiting, they don't care!!! n nwhen i complain to one of their staff, she complain to manager, who standing and do nothing, i just got bluffs back that he will kick me out from the hotel!!! wtf n nhe treated his staff better than his customers. n nthe food is great!! but i lost my appertise already.' The customer feels neutral, surprise, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i think this is not a new buffet in town!! i just went there on thanksgiving day, which is not the first thanksgiving day. omg i have to wait for 5 hours to be seated. unprofessional management, there are a lot of table empty but no one clean it, so there are only 70 can provide to customers. 30 left unattended. n nthey charge for 10. extra for thanksgiving but no sign posted. n nthere have only 2 staffs working for almost 500 customers. those 2 staffs served only their diamond guest. the rest, just keep waiting, they don't care!!! n nwhen i complain to one of their staff, she complain to manager, who standing and do nothing, i just got bluffs back that he will kick me out from the hotel!!! wtf n nhe treated his staff better than his customers. n nthe food is great!! but i lost my appertise already.' The customer feels neutral, surprise, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Improve seating management: To reduce waiting times, we should have a more efficient seating system. This could involve having more staff dedicated to seating customers, or using a queue management system.

2. Clean and maintain tables: Ensure that tables are cleaned and ready for use as soon as customers finish their meals. This will increase the number of available tables and reduce waiting times.

3. Clear signage: Clearly post any pricing changes or specials, such as the Thanksgiving Day buffet, to avoid confusion and potential complaints about hidden charges."
1,"I know all fast food workers don't use gloves, but this confuses me. I was sitting in the drive thru (my daughter wanted a shake I hate this location) and I'm watching a young man peel a banana with his hands the break it into pieces with his hands, put it into a cup, the wipe his hands off onto his black apron. Kinda gross. Is his apron clean??","i know all fast food workers don't use gloves, but this confuses me. i was sitting in the drive thru my daughter wanted a shake i hate this location and i'm watching a young man peel a banana with his hands the break it into pieces with his hands, put it into a cup, the wipe his hands off onto his black apron. kinda gross. is his apron clean??","confusion, annoyance, curiosity","[INST] A customer left us a 1-star review: 'i know all fast food workers don't use gloves, but this confuses me. i was sitting in the drive thru my daughter wanted a shake i hate this location and i'm watching a young man peel a banana with his hands the break it into pieces with his hands, put it into a cup, the wipe his hands off onto his black apron. kinda gross. is his apron clean??' The customer feels confusion, annoyance, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i know all fast food workers don't use gloves, but this confuses me. i was sitting in the drive thru my daughter wanted a shake i hate this location and i'm watching a young man peel a banana with his hands the break it into pieces with his hands, put it into a cup, the wipe his hands off onto his black apron. kinda gross. is his apron clean??' The customer feels confusion, annoyance, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Train staff on proper food handling procedures, including the use of gloves when handling food.
2. Ensure that all staff are aware of the importance of cleanliness and hygiene, and that they understand the potential consequences of not following proper procedures.
3. Implement a system for regularly cleaning and sanitizing aprons and other work clothing.
4. Consider offering a wider range of options for customers who are concerned about food safety, such as pre-packaged shakes or other pre-made items."
1,"Skip this place and go to another gate if you have time. If you dont have time, I would reccomend a Nathan's hotdog or something out of the trash.\n\nThe place reeked of old beer, the waitstaff seemed overwhelmed and were not too interested in making good time despite being near the gates of an airport.","skip this place and go to another gate if you have time. if you dont have time, i would reccomend a nathan's hotdog or something out of the trash. n nthe place reeked of old beer, the waitstaff seemed overwhelmed and were not too interested in making good time despite being near the gates of an airport.","neutral, annoyance, disapproval","[INST] A customer left us a 1-star review: 'skip this place and go to another gate if you have time. if you dont have time, i would reccomend a nathan's hotdog or something out of the trash. n nthe place reeked of old beer, the waitstaff seemed overwhelmed and were not too interested in making good time despite being near the gates of an airport.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'skip this place and go to another gate if you have time. if you dont have time, i would reccomend a nathan's hotdog or something out of the trash. n nthe place reeked of old beer, the waitstaff seemed overwhelmed and were not too interested in making good time despite being near the gates of an airport.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the cleanliness issue: Ensure the establishment is regularly cleaned, with a special focus on areas that may be prone to odors, such as restrooms and seating areas.

2. Train staff on customer service: Provide training to waitstaff on the importance of customer service, emphasizing the need to be attentive, friendly, and efficient, especially during peak hours.

3. Improve speed of service: Implement measures to streamline the ordering and serving process, such as optimizing kitchen workflow, reducing wait times, and providing clear communication between kitchen and waitstaff."
1,"Awful place. For starters their chairs are so un-comfortable. They are so old and the massage part that I'm sure worked at one point sticks into your back. Next I got a 5 min leg massage which was more like a 10 year old rubbing lotion on you. I paid the $4 to have them callus my feet (which werent that bad to begin with) and had to ask them to redo after they moved on to the part. They don't push down your cuticles so when they go to put color on there is a jagged line. Bottom line.... I could have done a much better with the stuff I have in my cabinets. Don't go here no matter how cheap, you still dont get your money worth","awful place. for starters their chairs are so un comfortable. they are so old and the massage part that i'm sure worked at one point sticks into your back. next i got a 5 min leg massage which was more like a 10 year old rubbing lotion on you. i paid the 4 to have them callus my feet which werent that bad to begin with and had to ask them to redo after they moved on to the part. they don't push down your cuticles so when they go to put color on there is a jagged line. bottom line.... i could have done a much better with the stuff i have in my cabinets. don't go here no matter how cheap, you still dont get your money worth","annoyance, disappointment, neutral","[INST] A customer left us a 1-star review: 'awful place. for starters their chairs are so un comfortable. they are so old and the massage part that i'm sure worked at one point sticks into your back. next i got a 5 min leg massage which was more like a 10 year old rubbing lotion on you. i paid the 4 to have them callus my feet which werent that bad to begin with and had to ask them to redo after they moved on to the part. they don't push down your cuticles so when they go to put color on there is a jagged line. bottom line.... i could have done a much better with the stuff i have in my cabinets. don't go here no matter how cheap, you still dont get your money worth' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'awful place. for starters their chairs are so un comfortable. they are so old and the massage part that i'm sure worked at one point sticks into your back. next i got a 5 min leg massage which was more like a 10 year old rubbing lotion on you. i paid the 4 to have them callus my feet which werent that bad to begin with and had to ask them to redo after they moved on to the part. they don't push down your cuticles so when they go to put color on there is a jagged line. bottom line.... i could have done a much better with the stuff i have in my cabinets. don't go here no matter how cheap, you still dont get your money worth' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Chair Comfort: Invest in new, ergonomic chairs that provide comfort and support for long periods.

2. Staff Training: Provide regular training for massage therapists to ensure they deliver high-quality massages, focusing on technique, pressure, and customer satisfaction.

3. Foot Care: Review the foot care process to ensure it is thorough, effective, and tailored to each customer's needs. Consider offering a variety of foot care options to cater to different preferences.

4. Nail Care: Train staff to push down cuticles before applying nail polish to prevent jagged lines."
1,"Awful!!!! Phil, the associate who cleaned my carpets told me he would have to take my large area rugs outside to wash them.... It was raining. I never had a company have to remove large area rugs to clean them so I decided to have him do the upstairs instead. When I went upstairs a few hours later, when my carpets were \""dry enough for me to walk on\"", I noticed my brand new white sapphire earrings were gone. Phil ignored my calls all night and morning and finally answered me via text message. After hours of going back and forth via text with the \""owner\"", who by the way IS Phil pretending to be someone else, they admitted to taking the jewelry and retuned it on my front porch. Crazy, I know. I have a police report number and let half off depot and groupon know of this issue. Do not use them. If they stole from me, right off my bathroom counter, what else could they have taken?! Buyer beware!!!!","awful!!!! phil, the associate who cleaned my carpets told me he would have to take my large area rugs outside to wash them.... it was raining. i never had a company have to remove large area rugs to clean them so i decided to have him do the upstairs instead. when i went upstairs a few hours later, when my carpets were dry enough for me to walk on , i noticed my brand new white sapphire earrings were gone. phil ignored my calls all night and morning and finally answered me via text message. after hours of going back and forth via text with the owner , who by the way is phil pretending to be someone else, they admitted to taking the jewelry and retuned it on my front porch. crazy, i know. i have a police report number and let half off depot and groupon know of this issue. do not use them. if they stole from me, right off my bathroom counter, what else could they have taken?! buyer beware!!!!","disappointment, annoyance, neutral","[INST] A customer left us a 1-star review: 'awful!!!! phil, the associate who cleaned my carpets told me he would have to take my large area rugs outside to wash them.... it was raining. i never had a company have to remove large area rugs to clean them so i decided to have him do the upstairs instead. when i went upstairs a few hours later, when my carpets were dry enough for me to walk on , i noticed my brand new white sapphire earrings were gone. phil ignored my calls all night and morning and finally answered me via text message. after hours of going back and forth via text with the owner , who by the way is phil pretending to be someone else, they admitted to taking the jewelry and retuned it on my front porch. crazy, i know. i have a police report number and let half off depot and groupon know of this issue. do not use them. if they stole from me, right off my bathroom counter, what else could they have taken?! buyer beware!!!!' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'awful!!!! phil, the associate who cleaned my carpets told me he would have to take my large area rugs outside to wash them.... it was raining. i never had a company have to remove large area rugs to clean them so i decided to have him do the upstairs instead. when i went upstairs a few hours later, when my carpets were dry enough for me to walk on , i noticed my brand new white sapphire earrings were gone. phil ignored my calls all night and morning and finally answered me via text message. after hours of going back and forth via text with the owner , who by the way is phil pretending to be someone else, they admitted to taking the jewelry and retuned it on my front porch. crazy, i know. i have a police report number and let half off depot and groupon know of this issue. do not use them. if they stole from me, right off my bathroom counter, what else could they have taken?! buyer beware!!!!' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  1. Improve Communication: Ensure all associates are trained to maintain clear and timely communication with customers. In this case, Phil should have addressed the customer's concerns promptly, either in person or by phone.

2. Rug Cleaning Policy: Establish a clear policy for rug cleaning, including whether large area rugs can be cleaned on-site or require off-site cleaning. This will help manage customer expectations and prevent misunderstandings.

3. Valuables Safety: Implement a policy for handling customer valuables during cleaning services. This could include asking customers to remove valuable items before the service or providing a secure storage area for such items."
1,"Meh. No macaroons. Cold standoffish worker seemed mad about something. Rolled his eyes multiple times and got angrier the more questions we asked him, even after we apologized explaining it was our first time here. It didn't really make sense, but the food, coffee, or hot chocolate wasn't worth going back to possibly receive an attitude with. Just stopped in on our way to Sadu, won't be returning. \n\nWe ordered a lemon bar, a chocolate chip muffin, a small hot coco, and a medium decaf mocha coffee. Which came up to about $10.18 not really worth it.  I really wanted to like this place because it's on my way to school too. Darn.","meh. no macaroons. cold standoffish worker seemed mad about something. rolled his eyes multiple times and got angrier the more questions we asked him, even after we apologized explaining it was our first time here. it didn't really make sense, but the food, coffee, or hot chocolate wasn't worth going back to possibly receive an attitude with. just stopped in on our way to sadu, won't be returning. n nwe ordered a lemon bar, a chocolate chip muffin, a small hot coco, and a medium decaf mocha coffee. which came up to about 10.18 not really worth it. i really wanted to like this place because it's on my way to school too. darn.","annoyance, neutral, disapproval","[INST] A customer left us a 1-star review: 'meh. no macaroons. cold standoffish worker seemed mad about something. rolled his eyes multiple times and got angrier the more questions we asked him, even after we apologized explaining it was our first time here. it didn't really make sense, but the food, coffee, or hot chocolate wasn't worth going back to possibly receive an attitude with. just stopped in on our way to sadu, won't be returning. n nwe ordered a lemon bar, a chocolate chip muffin, a small hot coco, and a medium decaf mocha coffee. which came up to about 10.18 not really worth it. i really wanted to like this place because it's on my way to school too. darn.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'meh. no macaroons. cold standoffish worker seemed mad about something. rolled his eyes multiple times and got angrier the more questions we asked him, even after we apologized explaining it was our first time here. it didn't really make sense, but the food, coffee, or hot chocolate wasn't worth going back to possibly receive an attitude with. just stopped in on our way to sadu, won't be returning. n nwe ordered a lemon bar, a chocolate chip muffin, a small hot coco, and a medium decaf mocha coffee. which came up to about 10.18 not really worth it. i really wanted to like this place because it's on my way to school too. darn.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Product Quality: Ensure that the ordered items, particularly macaroons, are consistently available and of high quality.

2. Staff Attitude: Train staff to maintain a friendly and welcoming demeanor at all times, even when faced with challenging situations or questions.

3. Communication: Improve communication skills to handle customer inquiries effectively, especially when apologizing for any inconveniences.

4. Pricing: Review the pricing structure to ensure it is competitive and offers good value for the quality of the products."
1,"J'ai pass\u00e9 devant avec ma copine et un couple d'amis. Ma copine avait envie depuis un bon moment et mon amie solidaire l'a accompagn\u00e9e au toilette, pendant que je regardais les critiques du resto sur Yelp.\n\nMa copine s'est rendu au toilette sans rencontrer personne, mais mon amie a rencontr\u00e9 un homme qui se disait le propri\u00e9taire. Il lui a demand\u00e9 si elle allait vomir! Totalement surprise et scandalis\u00e9e elle lui a r\u00e9pondu NON! Il lui a alors demand\u00e9 si elle allait faire un num\u00e9ro 1 ou 2! Elle a juste r\u00e9pondu d'un hochement inqui\u00e9t\u00e9e de la t\u00eate et s'est d\u00e9p\u00each\u00e9e d'entrer dans les toilettes sombre de l'\u00e9tablissement.","j'ai pass u00e9 devant avec ma copine et un couple d'amis. ma copine avait envie depuis un bon moment et mon amie solidaire l'a accompagn u00e9e au toilette, pendant que je regardais les critiques du resto sur yelp. n nma copine s'est rendu au toilette sans rencontrer personne, mais mon amie a rencontr u00e9 un homme qui se disait le propri u00e9taire. il lui a demand u00e9 si elle allait vomir! totalement surprise et scandalis u00e9e elle lui a r u00e9pondu non! il lui a alors demand u00e9 si elle allait faire un num u00e9ro 1 ou 2! elle a juste r u00e9pondu d'un hochement inqui u00e9t u00e9e de la t u00eate et s'est d u00e9p u00each u00e9e d'entrer dans les toilettes sombre de l' u00e9tablissement.","neutral, approval, realization","[INST] A customer left us a 1-star review: 'j'ai pass u00e9 devant avec ma copine et un couple d'amis. ma copine avait envie depuis un bon moment et mon amie solidaire l'a accompagn u00e9e au toilette, pendant que je regardais les critiques du resto sur yelp. n nma copine s'est rendu au toilette sans rencontrer personne, mais mon amie a rencontr u00e9 un homme qui se disait le propri u00e9taire. il lui a demand u00e9 si elle allait vomir! totalement surprise et scandalis u00e9e elle lui a r u00e9pondu non! il lui a alors demand u00e9 si elle allait faire un num u00e9ro 1 ou 2! elle a juste r u00e9pondu d'un hochement inqui u00e9t u00e9e de la t u00eate et s'est d u00e9p u00each u00e9e d'entrer dans les toilettes sombre de l' u00e9tablissement.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'j'ai pass u00e9 devant avec ma copine et un couple d'amis. ma copine avait envie depuis un bon moment et mon amie solidaire l'a accompagn u00e9e au toilette, pendant que je regardais les critiques du resto sur yelp. n nma copine s'est rendu au toilette sans rencontrer personne, mais mon amie a rencontr u00e9 un homme qui se disait le propri u00e9taire. il lui a demand u00e9 si elle allait vomir! totalement surprise et scandalis u00e9e elle lui a r u00e9pondu non! il lui a alors demand u00e9 si elle allait faire un num u00e9ro 1 ou 2! elle a juste r u00e9pondu d'un hochement inqui u00e9t u00e9e de la t u00eate et s'est d u00e9p u00each u00e9e d'entrer dans les toilettes sombre de l' u00e9tablissement.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, it would be beneficial to address the following concerns:

1. Enhance staff training: Train staff to approach customers in a professional and respectful manner, especially when assisting customers in sensitive situations such as using the restroom.

2. Improve lighting in restrooms: Ensure that the restrooms are well-lit to provide a safe and comfortable environment for customers.

3. Clarify staff roles: Clearly define staff roles and responsibilities to prevent confusion and inappropriate interactions with customers.

4. Review communication skills: Train staff to communicate effectively and tactfully with customers, avoiding any potentially offensive or inappropriate language."
1,"Yes, there is a \""eat at your own risk\"" type warning for the smoked salmon. I unfortunately developed food poisoning after eating the honey-glazed smoked salmon sandwich last month. I was chained to the porcelain throne from 4 pm to 4 am and had to miss a day of work. It was pretty much a bagel with pieces of smoked salmon and chopped onion/tomato on top of a bagel. No cream cheese was put on it (which would probably help anchor down the ingredients), and the whole thing fell apart on first bite. \n\nThe workers are friendly and the drinks are fine; but I'm never coming back here.","yes, there is a eat at your own risk type warning for the smoked salmon. i unfortunately developed food poisoning after eating the honey glazed smoked salmon sandwich last month. i was chained to the porcelain throne from 4 pm to 4 am and had to miss a day of work. it was pretty much a bagel with pieces of smoked salmon and chopped onion tomato on top of a bagel. no cream cheese was put on it which would probably help anchor down the ingredients , and the whole thing fell apart on first bite. n nthe workers are friendly and the drinks are fine but i'm never coming back here.","sadness, disappointment, neutral","[INST] A customer left us a 1-star review: 'yes, there is a eat at your own risk type warning for the smoked salmon. i unfortunately developed food poisoning after eating the honey glazed smoked salmon sandwich last month. i was chained to the porcelain throne from 4 pm to 4 am and had to miss a day of work. it was pretty much a bagel with pieces of smoked salmon and chopped onion tomato on top of a bagel. no cream cheese was put on it which would probably help anchor down the ingredients , and the whole thing fell apart on first bite. n nthe workers are friendly and the drinks are fine but i'm never coming back here.' The customer feels sadness, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'yes, there is a eat at your own risk type warning for the smoked salmon. i unfortunately developed food poisoning after eating the honey glazed smoked salmon sandwich last month. i was chained to the porcelain throne from 4 pm to 4 am and had to miss a day of work. it was pretty much a bagel with pieces of smoked salmon and chopped onion tomato on top of a bagel. no cream cheese was put on it which would probably help anchor down the ingredients , and the whole thing fell apart on first bite. n nthe workers are friendly and the drinks are fine but i'm never coming back here.' The customer feels sadness, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize sincerely for the unfortunate incident and express empathy for the discomfort and inconvenience caused.
2. Investigate the issue to ensure the smoked salmon is safe for consumption and take necessary actions to prevent food poisoning in the future.
3. Offer a complimentary meal or refund for the affected order as a gesture of goodwill.
4. Improve the presentation and stability of the smoked salmon sandwich by adding cream cheese as a binding agent and ensuring the ingredients stay together."
1,"The worst service and customer service, hands down, I have ever experienced with any company, EVER. EVER. I set up a 3 bottle a month deal through costco for 18$/ mo. EVERY SINGLE scheduled delivery was missed, multiple times, EVERY SINGLE delivery was incorrect and required MULTIPLE phones calls and was never corrected. Charged for deliveries I didnt ask for, charged for all of the mistake they couldn't get right. NONE of my phone calls seemed to register, or be noted or recorded anywhere..EVER. In my first month of service I called the company 15 times. Finally, after realizing they were utterly incompetent, not to be trusted, and after i called to cancel, i was charged auto debited for what was to be the last month, i called back and requested my debit card be removed from their system. I said i didn't trust them to get the billing right. Smart deal - i get a $39 dollar bill in the mail for erroneous deliveries i never asked for, and asked them to pick up. Every single charge due to their own mistakes. Not only are the people working for this company incompetent, they are dishonest liars. No joke - it is easier to go to the store and buy 30 1 gallon jugs of water every month than deal with this crap. Not to mention, cheaper - gas included.","the worst service and customer service, hands down, i have ever experienced with any company, ever. ever. i set up a 3 bottle a month deal through costco for 18 mo. every single scheduled delivery was missed, multiple times, every single delivery was incorrect and required multiple phones calls and was never corrected. charged for deliveries i didnt ask for, charged for all of the mistake they couldn't get right. none of my phone calls seemed to register, or be noted or recorded anywhere..ever. in my first month of service i called the company 15 times. finally, after realizing they were utterly incompetent, not to be trusted, and after i called to cancel, i was charged auto debited for what was to be the last month, i called back and requested my debit card be removed from their system. i said i didn't trust them to get the billing right. smart deal i get a 39 dollar bill in the mail for erroneous deliveries i never asked for, and asked them to pick up. every single charge due to their own mistakes. not only are the people working for this company incompetent, they are dishonest liars. no joke it is easier to go to the store and buy 30 1 gallon jugs of water every month than deal with this crap. not to mention, cheaper gas included.","realization, annoyance, disappointment","[INST] A customer left us a 1-star review: 'the worst service and customer service, hands down, i have ever experienced with any company, ever. ever. i set up a 3 bottle a month deal through costco for 18 mo. every single scheduled delivery was missed, multiple times, every single delivery was incorrect and required multiple phones calls and was never corrected. charged for deliveries i didnt ask for, charged for all of the mistake they couldn't get right. none of my phone calls seemed to register, or be noted or recorded anywhere..ever. in my first month of service i called the company 15 times. finally, after realizing they were utterly incompetent, not to be trusted, and after i called to cancel, i was charged auto debited for what was to be the last month, i called back and requested my debit card be removed from their system. i said i didn't trust them to get the billing right. smart deal i get a 39 dollar bill in the mail for erroneous deliveries i never asked for, and asked them to pick up. every single charge due to their own mistakes. not only are the people working for this company incompetent, they are dishonest liars. no joke it is easier to go to the store and buy 30 1 gallon jugs of water every month than deal with this crap. not to mention, cheaper gas included.' The customer feels realization, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the worst service and customer service, hands down, i have ever experienced with any company, ever. ever. i set up a 3 bottle a month deal through costco for 18 mo. every single scheduled delivery was missed, multiple times, every single delivery was incorrect and required multiple phones calls and was never corrected. charged for deliveries i didnt ask for, charged for all of the mistake they couldn't get right. none of my phone calls seemed to register, or be noted or recorded anywhere..ever. in my first month of service i called the company 15 times. finally, after realizing they were utterly incompetent, not to be trusted, and after i called to cancel, i was charged auto debited for what was to be the last month, i called back and requested my debit card be removed from their system. i said i didn't trust them to get the billing right. smart deal i get a 39 dollar bill in the mail for erroneous deliveries i never asked for, and asked them to pick up. every single charge due to their own mistakes. not only are the people working for this company incompetent, they are dishonest liars. no joke it is easier to go to the store and buy 30 1 gallon jugs of water every month than deal with this crap. not to mention, cheaper gas included.' The customer feels realization, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Acknowledge the customer's frustration and apologize for the poor service they experienced.

2. Address the concerns: Investigate the missed deliveries, incorrect deliveries, and billing errors mentioned in the review. Take responsibility for the mistakes and offer a solution to rectify them.

3. Improve communication: Ensure that all customer interactions are recorded and followed up on promptly. Provide the customer with a dedicated point of contact to address their concerns and questions.

4. Streamline the process: Simplify the setup process for recurring deliveries to minimize errors."
1,My friend just ordered a sandwich from here and the bottom her bread has mold on it. How disgusting. It should deserve 0 stars but it wouldn't allow me to. This mall is really going down hill into the dumps,my friend just ordered a sandwich from here and the bottom her bread has mold on it. how disgusting. it should deserve 0 stars but it wouldn't allow me to. this mall is really going down hill into the dumps,"disgust, annoyance, disapproval","[INST] A customer left us a 1-star review: 'my friend just ordered a sandwich from here and the bottom her bread has mold on it. how disgusting. it should deserve 0 stars but it wouldn't allow me to. this mall is really going down hill into the dumps' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'my friend just ordered a sandwich from here and the bottom her bread has mold on it. how disgusting. it should deserve 0 stars but it wouldn't allow me to. this mall is really going down hill into the dumps' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Immediate Action: Contact the customer directly to apologize for the incident and offer a full refund or replacement for the sandwich.

2. Investigate: Investigate the issue thoroughly to determine the cause and prevent future occurrences. This may involve checking the quality control procedures, training staff, or inspecting the food supply.

3. Transparency: Be transparent about your food preparation processes and quality checks to build trust with customers.

4. Improve Quality: Enhance the quality of your food, particularly the bread, to ensure it meets the highest standards of freshness and safety."
1,"We had a terrible experience at Biarritz this evening. I was there with one other person initially. Once we had decided to stay, we called a few other people to see who would join us. We then ordered the $50 poutine... had to see what this was all about.\n\nA little while later, around 11 PM, our friends arrived - 6 in total. They were told that the kitchen was closed. They asked if they could get a drink. They were told they could not. So, we had invited them over, it is -17 degrees outside, and they are being told to leave. Do you see a problem here?\n\nAnd so they left. We should also have left. Instead, I tried to discuss what had just happened with the server. She was not interested. I then talked to the manager to see if I could get a tiny bit of understanding out of her. No. She insisted that I was wrong because we had sat at a table for 2... There was no way for them to know that we had friends coming. \n\nBut this is Montreal, on a Saturday night, in a restaurant on St. Laurent with music blasting. Who would expect it to close at 11:00 PM? \n\nAnyway, they decided to argue with me instead of trying to figure  out a way to settle the issue.  \n\nThen the $50 poutine arrived. Terrible. The meat was inedible. It may have been 25 oz of steak... but 24 ounces were inedible. It was beyond fat.\n\nWe ate the mediocre french fries, paid the $50 plus tax for the worst poutine I have ever had, and left there very unhappy.","we had a terrible experience at biarritz this evening. i was there with one other person initially. once we had decided to stay, we called a few other people to see who would join us. we then ordered the 50 poutine... had to see what this was all about. n na little while later, around 11 pm, our friends arrived 6 in total. they were told that the kitchen was closed. they asked if they could get a drink. they were told they could not. so, we had invited them over, it is 17 degrees outside, and they are being told to leave. do you see a problem here? n nand so they left. we should also have left. instead, i tried to discuss what had just happened with the server. she was not interested. i then talked to the manager to see if i could get a tiny bit of understanding out of her. no. she insisted that i was wrong because we had sat at a table for 2... there was no way for them to know that we had friends coming. n nbut this is montreal, on a saturday night, in a restaurant on st. laurent with music blasting. who would expect it to close at 11 00 pm? n nanyway, they decided to argue with me instead of trying to figure out a way to settle the issue. n nthen the 50 poutine arrived. terrible. the meat was inedible. it may have been 25 oz of steak... but 24 ounces were inedible. it was beyond fat. n nwe ate the mediocre french fries, paid the 50 plus tax for the worst poutine i have ever had, and left there very unhappy.","neutral, curiosity, confusion","[INST] A customer left us a 1-star review: 'we had a terrible experience at biarritz this evening. i was there with one other person initially. once we had decided to stay, we called a few other people to see who would join us. we then ordered the 50 poutine... had to see what this was all about. n na little while later, around 11 pm, our friends arrived 6 in total. they were told that the kitchen was closed. they asked if they could get a drink. they were told they could not. so, we had invited them over, it is 17 degrees outside, and they are being told to leave. do you see a problem here? n nand so they left. we should also have left. instead, i tried to discuss what had just happened with the server. she was not interested. i then talked to the manager to see if i could get a tiny bit of understanding out of her. no. she insisted that i was wrong because we had sat at a table for 2... there was no way for them to know that we had friends coming. n nbut this is montreal, on a saturday night, in a restaurant on st. laurent with music blasting. who would expect it to close at 11 00 pm? n nanyway, they decided to argue with me instead of trying to figure out a way to settle the issue. n nthen the 50 poutine arrived. terrible. the meat was inedible. it may have been 25 oz of steak... but 24 ounces were inedible. it was beyond fat. n nwe ate the mediocre french fries, paid the 50 plus tax for the worst poutine i have ever had, and left there very unhappy.' The customer feels neutral, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'we had a terrible experience at biarritz this evening. i was there with one other person initially. once we had decided to stay, we called a few other people to see who would join us. we then ordered the 50 poutine... had to see what this was all about. n na little while later, around 11 pm, our friends arrived 6 in total. they were told that the kitchen was closed. they asked if they could get a drink. they were told they could not. so, we had invited them over, it is 17 degrees outside, and they are being told to leave. do you see a problem here? n nand so they left. we should also have left. instead, i tried to discuss what had just happened with the server. she was not interested. i then talked to the manager to see if i could get a tiny bit of understanding out of her. no. she insisted that i was wrong because we had sat at a table for 2... there was no way for them to know that we had friends coming. n nbut this is montreal, on a saturday night, in a restaurant on st. laurent with music blasting. who would expect it to close at 11 00 pm? n nanyway, they decided to argue with me instead of trying to figure out a way to settle the issue. n nthen the 50 poutine arrived. terrible. the meat was inedible. it may have been 25 oz of steak... but 24 ounces were inedible. it was beyond fat. n nwe ate the mediocre french fries, paid the 50 plus tax for the worst poutine i have ever had, and left there very unhappy.' The customer feels neutral, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Extend kitchen hours: Consider extending the kitchen hours, especially on weekends, to accommodate customers who arrive late.

2. Communicate kitchen closure: If the kitchen is closing, communicate this to customers in a friendly and understanding manner. Offer alternatives, such as drinks or a take-out option, to keep their experience positive.

3. Train staff on customer service: Train staff to handle customer complaints effectively. Encourage them to listen to the customer's concerns, empathize, and offer solutions.

4. Improve food quality: Address the issue of the inedible meat in the poutine."
1,"This place is AWFUL. I have NOTHING nice to say about the Orleans!\n\nBack in December I went to a UNLV basketball game here. I stopped at the Mardi Gras bar before the game to grab a beer with my friends while we waited for the game to start. After drinking the entire beer, I glance at the bottom of my glass, only to find a THICK white film with 7 or 8 dead maggots INSIDE of the glass. After gagging profusely, I spoke to the Food & Beverage Manager, who had me fill out a report with security. I WISH I could post pictures here and show you what filth the Orleans serve to their customers! The response from the bartender who served me? \""My bad.\"" The response from the Food & Beverage Manager? \""Well, I'm sure it's nothing that will kill you.\"" Ummm, what?!?! Considering that NO ONE from The Orleans has tried to contact me to make sure that I actually didn't die from their foul casino and lax sanitary standards, how would they know?? I actually spent the next day vomiting, but I'm sure they don't actually care. \n\nFirst and last time I will ever set foot in this place. I filled out a report, they had all of my contact information - no one thought that maybe a phone call saying, \""I'm really sorry this happened to you\"" would have been in order? Thanks for nothing, Orleans!","this place is awful. i have nothing nice to say about the orleans! n nback in december i went to a unlv basketball game here. i stopped at the mardi gras bar before the game to grab a beer with my friends while we waited for the game to start. after drinking the entire beer, i glance at the bottom of my glass, only to find a thick white film with 7 or 8 dead maggots inside of the glass. after gagging profusely, i spoke to the food beverage manager, who had me fill out a report with security. i wish i could post pictures here and show you what filth the orleans serve to their customers! the response from the bartender who served me? my bad. the response from the food beverage manager? well, i'm sure it's nothing that will kill you. ummm, what?!?! considering that no one from the orleans has tried to contact me to make sure that i actually didn't die from their foul casino and lax sanitary standards, how would they know?? i actually spent the next day vomiting, but i'm sure they don't actually care. n nfirst and last time i will ever set foot in this place. i filled out a report, they had all of my contact information no one thought that maybe a phone call saying, i'm really sorry this happened to you would have been in order? thanks for nothing, orleans!","disgust, annoyance, disappointment","[INST] A customer left us a 1-star review: 'this place is awful. i have nothing nice to say about the orleans! n nback in december i went to a unlv basketball game here. i stopped at the mardi gras bar before the game to grab a beer with my friends while we waited for the game to start. after drinking the entire beer, i glance at the bottom of my glass, only to find a thick white film with 7 or 8 dead maggots inside of the glass. after gagging profusely, i spoke to the food beverage manager, who had me fill out a report with security. i wish i could post pictures here and show you what filth the orleans serve to their customers! the response from the bartender who served me? my bad. the response from the food beverage manager? well, i'm sure it's nothing that will kill you. ummm, what?!?! considering that no one from the orleans has tried to contact me to make sure that i actually didn't die from their foul casino and lax sanitary standards, how would they know?? i actually spent the next day vomiting, but i'm sure they don't actually care. n nfirst and last time i will ever set foot in this place. i filled out a report, they had all of my contact information no one thought that maybe a phone call saying, i'm really sorry this happened to you would have been in order? thanks for nothing, orleans!' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this place is awful. i have nothing nice to say about the orleans! n nback in december i went to a unlv basketball game here. i stopped at the mardi gras bar before the game to grab a beer with my friends while we waited for the game to start. after drinking the entire beer, i glance at the bottom of my glass, only to find a thick white film with 7 or 8 dead maggots inside of the glass. after gagging profusely, i spoke to the food beverage manager, who had me fill out a report with security. i wish i could post pictures here and show you what filth the orleans serve to their customers! the response from the bartender who served me? my bad. the response from the food beverage manager? well, i'm sure it's nothing that will kill you. ummm, what?!?! considering that no one from the orleans has tried to contact me to make sure that i actually didn't die from their foul casino and lax sanitary standards, how would they know?? i actually spent the next day vomiting, but i'm sure they don't actually care. n nfirst and last time i will ever set foot in this place. i filled out a report, they had all of my contact information no one thought that maybe a phone call saying, i'm really sorry this happened to you would have been in order? thanks for nothing, orleans!' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at The Orleans, the following steps can be taken:

1. Immediate Action: Upon receiving the report of the incident, a member of management should have contacted the customer immediately to express sincere apologies, offer compensation, and assure them of a thorough investigation.

2. Sanitation Standards: Enhance sanitation protocols, particularly in the Mardi Gras bar, to prevent such incidents from happening in the future. Regular inspections and training for staff on proper food and beverage handling procedures are essential."
1,"Another place I'd like to give a negative star review.\n\nFor starters, the lanes have entirely too much oil. I mean like, my ball towel was saturated before the night was over, and I didn't even play 3 entire games.\n\nWe were there sure a fundraiser, and entry was to include a pizza, and a pitcher of soda.\n\nRealizing most of the other bowlers had already received, and consumed their pies, I inquired as to the location of ours, only to be informed that it had already been brought. Funny, nobody told me, or my hungry children.\n\nThe manager seemed quite displeased to be asked to provide us the pizza we were owed, and finally, begrudgingly, brought three measly slices. I asked if that was all we got, and he said \""All the pizza have been brought out\""\n\nDude, we DIDN'T GET OURS!\n\nWhatever, they were just barely doing what they had to.\n\nI would never voluntarily return there on my own, but I would probably go back if I was invited there.\n\nFor the record, I prefer Brunswick lanes over AMF, and I prefer small establishments, rather than large corporate ventures.","another place i'd like to give a negative star review. n nfor starters, the lanes have entirely too much oil. i mean like, my ball towel was saturated before the night was over, and i didn't even play 3 entire games. n nwe were there sure a fundraiser, and entry was to include a pizza, and a pitcher of soda. n nrealizing most of the other bowlers had already received, and consumed their pies, i inquired as to the location of ours, only to be informed that it had already been brought. funny, nobody told me, or my hungry children. n nthe manager seemed quite displeased to be asked to provide us the pizza we were owed, and finally, begrudgingly, brought three measly slices. i asked if that was all we got, and he said all the pizza have been brought out n ndude, we didn't get ours! n nwhatever, they were just barely doing what they had to. n ni would never voluntarily return there on my own, but i would probably go back if i was invited there. n nfor the record, i prefer brunswick lanes over amf, and i prefer small establishments, rather than large corporate ventures.","amusement, realization, neutral","[INST] A customer left us a 1-star review: 'another place i'd like to give a negative star review. n nfor starters, the lanes have entirely too much oil. i mean like, my ball towel was saturated before the night was over, and i didn't even play 3 entire games. n nwe were there sure a fundraiser, and entry was to include a pizza, and a pitcher of soda. n nrealizing most of the other bowlers had already received, and consumed their pies, i inquired as to the location of ours, only to be informed that it had already been brought. funny, nobody told me, or my hungry children. n nthe manager seemed quite displeased to be asked to provide us the pizza we were owed, and finally, begrudgingly, brought three measly slices. i asked if that was all we got, and he said all the pizza have been brought out n ndude, we didn't get ours! n nwhatever, they were just barely doing what they had to. n ni would never voluntarily return there on my own, but i would probably go back if i was invited there. n nfor the record, i prefer brunswick lanes over amf, and i prefer small establishments, rather than large corporate ventures.' The customer feels amusement, realization, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'another place i'd like to give a negative star review. n nfor starters, the lanes have entirely too much oil. i mean like, my ball towel was saturated before the night was over, and i didn't even play 3 entire games. n nwe were there sure a fundraiser, and entry was to include a pizza, and a pitcher of soda. n nrealizing most of the other bowlers had already received, and consumed their pies, i inquired as to the location of ours, only to be informed that it had already been brought. funny, nobody told me, or my hungry children. n nthe manager seemed quite displeased to be asked to provide us the pizza we were owed, and finally, begrudgingly, brought three measly slices. i asked if that was all we got, and he said all the pizza have been brought out n ndude, we didn't get ours! n nwhatever, they were just barely doing what they had to. n ni would never voluntarily return there on my own, but i would probably go back if i was invited there. n nfor the record, i prefer brunswick lanes over amf, and i prefer small establishments, rather than large corporate ventures.' The customer feels amusement, realization, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Lane conditions: Adjust the oiling schedule to ensure a balance between traction and control, and consider providing options for different skill levels.

2. Communication: Improve communication with customers, especially during events like fundraisers. Make sure all participants are informed about their included benefits, such as pizza and drinks, and ensure timely delivery.

3. Customer service: Train staff to be more attentive and friendly, especially when addressing customer concerns. They should be proactive in informing customers about their benefits and be willing to accommodate special requests."
1,Terrible wings and service was not great. Waste of money the waitress was nowhere to be found anytime we needed anything.  Also she was too busy rubbing her stomach to pay attention to her customers!  NEVER AGAIN HOOTERS!!!,terrible wings and service was not great. waste of money the waitress was nowhere to be found anytime we needed anything. also she was too busy rubbing her stomach to pay attention to her customers! never again hooters!!!,"disappointment, annoyance, disapproval","[INST] A customer left us a 1-star review: 'terrible wings and service was not great. waste of money the waitress was nowhere to be found anytime we needed anything. also she was too busy rubbing her stomach to pay attention to her customers! never again hooters!!!' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'terrible wings and service was not great. waste of money the waitress was nowhere to be found anytime we needed anything. also she was too busy rubbing her stomach to pay attention to her customers! never again hooters!!!' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Improve Food Quality: Address the issue of the customer's dissatisfaction with the wings by ensuring consistent quality in food preparation. This could involve training staff in cooking techniques, using higher quality ingredients, or implementing a quality control process.

2. Enhance Customer Service: The customer felt that the waitress was not attentive. It's crucial to train staff on the importance of customer service and the need to prioritize customer needs. This could involve regular training sessions, feedback meetings, or performance evaluations.

3. Timely Response: The customer mentioned that the waitress was ""nowhere to be found"" when they needed assistance."
1,"My family went there to watch March Madness and get quick bite to eat.  My husband raved about their beers and he said the food is ok so my daughter and I decided to give it a try.  I ordered fish and chips, my daughter ordered a burger and onion rings, my husband ordered sandwich and onion ring.  We waited long time to get our drinks and food.  When we got the food I was very disappointed.  My fish was so greasy that I had to blot out the oil on my napkin which soaked my napkin.  My fries greasy and when I picked it up it was limp and very salty.  My husband gave me his onion rings and it was same as my fries (greasy and salty).  It looks to me they just dropped the fries and onion rings for few seconds and took it out.  My daughter said her burger was worse than Mcdonalds burger.  I had to flag down our waitress as she never came by to see how our food was and told her the fries were uneatable and would like a sald instead.  I only asked for olive oil and lemon wedges and my daughter asked for ranch dressing for the burger.  The lettuce in salad was wilted.  I was only able to stomach couple bites.  When we finally got the bill she charged us for the Ranch dressing.  When I sent e-mail to Zipps the response I got was that they have the highest quality food and the prices area very reasonable.  It is customary to charge for side of Ranch and that they hope I would give them a try again.  I don't think so.","my family went there to watch march madness and get quick bite to eat. my husband raved about their beers and he said the food is ok so my daughter and i decided to give it a try. i ordered fish and chips, my daughter ordered a burger and onion rings, my husband ordered sandwich and onion ring. we waited long time to get our drinks and food. when we got the food i was very disappointed. my fish was so greasy that i had to blot out the oil on my napkin which soaked my napkin. my fries greasy and when i picked it up it was limp and very salty. my husband gave me his onion rings and it was same as my fries greasy and salty . it looks to me they just dropped the fries and onion rings for few seconds and took it out. my daughter said her burger was worse than mcdonalds burger. i had to flag down our waitress as she never came by to see how our food was and told her the fries were uneatable and would like a sald instead. i only asked for olive oil and lemon wedges and my daughter asked for ranch dressing for the burger. the lettuce in salad was wilted. i was only able to stomach couple bites. when we finally got the bill she charged us for the ranch dressing. when i sent e mail to zipps the response i got was that they have the highest quality food and the prices area very reasonable. it is customary to charge for side of ranch and that they hope i would give them a try again. i don't think so.","disappointment, neutral, annoyance","[INST] A customer left us a 1-star review: 'my family went there to watch march madness and get quick bite to eat. my husband raved about their beers and he said the food is ok so my daughter and i decided to give it a try. i ordered fish and chips, my daughter ordered a burger and onion rings, my husband ordered sandwich and onion ring. we waited long time to get our drinks and food. when we got the food i was very disappointed. my fish was so greasy that i had to blot out the oil on my napkin which soaked my napkin. my fries greasy and when i picked it up it was limp and very salty. my husband gave me his onion rings and it was same as my fries greasy and salty . it looks to me they just dropped the fries and onion rings for few seconds and took it out. my daughter said her burger was worse than mcdonalds burger. i had to flag down our waitress as she never came by to see how our food was and told her the fries were uneatable and would like a sald instead. i only asked for olive oil and lemon wedges and my daughter asked for ranch dressing for the burger. the lettuce in salad was wilted. i was only able to stomach couple bites. when we finally got the bill she charged us for the ranch dressing. when i sent e mail to zipps the response i got was that they have the highest quality food and the prices area very reasonable. it is customary to charge for side of ranch and that they hope i would give them a try again. i don't think so.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'my family went there to watch march madness and get quick bite to eat. my husband raved about their beers and he said the food is ok so my daughter and i decided to give it a try. i ordered fish and chips, my daughter ordered a burger and onion rings, my husband ordered sandwich and onion ring. we waited long time to get our drinks and food. when we got the food i was very disappointed. my fish was so greasy that i had to blot out the oil on my napkin which soaked my napkin. my fries greasy and when i picked it up it was limp and very salty. my husband gave me his onion rings and it was same as my fries greasy and salty . it looks to me they just dropped the fries and onion rings for few seconds and took it out. my daughter said her burger was worse than mcdonalds burger. i had to flag down our waitress as she never came by to see how our food was and told her the fries were uneatable and would like a sald instead. i only asked for olive oil and lemon wedges and my daughter asked for ranch dressing for the burger. the lettuce in salad was wilted. i was only able to stomach couple bites. when we finally got the bill she charged us for the ranch dressing. when i sent e mail to zipps the response i got was that they have the highest quality food and the prices area very reasonable. it is customary to charge for side of ranch and that they hope i would give them a try again. i don't think so.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on several key areas:

1. Speed up service: The customer mentions waiting a long time for their drinks and food. Improving the speed of service can be achieved by optimizing kitchen workflow, training staff to work efficiently, and ensuring adequate staffing during peak hours.

2. Food quality: The customer found the food to be greasy, salty, and in some cases, not up to par with fast-food chains. To address this, we can focus on improving the quality of our ingredients, cooking techniques, and seasoning to ensure our food is fresh, flavorful, and less greasy."
1,"No problem with the food here, just the service. I have ordered food from here 3 times, once takeout and twice delivery. Everytime I have put an order in here they get something on the order wrong. When I try to make a complaint about it the staff is very rude and not apologetic at all. This location has very young girls taking the orders and it is my feeling that they don't pay attention very well since they get the order wrong every time. I will never order from this location again because of the terrible service and uncaring staff.","no problem with the food here, just the service. i have ordered food from here 3 times, once takeout and twice delivery. everytime i have put an order in here they get something on the order wrong. when i try to make a complaint about it the staff is very rude and not apologetic at all. this location has very young girls taking the orders and it is my feeling that they don't pay attention very well since they get the order wrong every time. i will never order from this location again because of the terrible service and uncaring staff.","annoyance, disapproval, neutral","[INST] A customer left us a 1-star review: 'no problem with the food here, just the service. i have ordered food from here 3 times, once takeout and twice delivery. everytime i have put an order in here they get something on the order wrong. when i try to make a complaint about it the staff is very rude and not apologetic at all. this location has very young girls taking the orders and it is my feeling that they don't pay attention very well since they get the order wrong every time. i will never order from this location again because of the terrible service and uncaring staff.' The customer feels annoyance, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'no problem with the food here, just the service. i have ordered food from here 3 times, once takeout and twice delivery. everytime i have put an order in here they get something on the order wrong. when i try to make a complaint about it the staff is very rude and not apologetic at all. this location has very young girls taking the orders and it is my feeling that they don't pay attention very well since they get the order wrong every time. i will never order from this location again because of the terrible service and uncaring staff.' The customer feels annoyance, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review by acknowledging the customer's frustration with the service and apologize for the inconvenience they have experienced.

2. Address the problem: Investigate the issue and identify the root cause of the repeated errors in orders. This could involve training staff, improving communication, or implementing new processes to ensure accuracy.

3. Offer a solution: Offer the customer a solution, such as a complimentary meal or a discount on their next order, as a gesture of goodwill and to make amends for the poor service they have received."
1,"I'm not really one to write many reviews but having been so maltreated by this store and given my ire is still so up,i feel compelled to do so and hopefully warn others who are thinking of purchasing from this store.\nI should have trusted my instincts that a store that hardly labels their merchandise with price tags and continually has signs for discounts on certain items but leaving it vague and murky as to what items might be discounted and having prior history with them knowing you can haggle-i find that super sketchy.\n Still I purchased a dining room table and chairs&bench and spent over 2000 in their store in the fall because i fell in love with their tsunami table.\nOver the week-end I picked up two footstools and discovered one was cracked at the leg.The very next day I went back to the store with my receipt and explained that one stool was damaged and I wanted a refund..I met with an incredibly rude and hostile employee who basically drilled me about why I would not want a replacement stool from another store and threw my receipt at me!she told me I could not have a refund and told me that I would only be refunded on Monday.Wow.\nI guess i'll find out if she is truly the manager of the store as she said she was and i'm still unsure if I will be reimbursed and they kept the merchandise-crazy thing too is that my saleslady from the night before was there when I returend the next day and didn't say one word.\nReally really bad customer service-the worst.","i'm not really one to write many reviews but having been so maltreated by this store and given my ire is still so up,i feel compelled to do so and hopefully warn others who are thinking of purchasing from this store. ni should have trusted my instincts that a store that hardly labels their merchandise with price tags and continually has signs for discounts on certain items but leaving it vague and murky as to what items might be discounted and having prior history with them knowing you can haggle i find that super sketchy. n still i purchased a dining room table and chairs bench and spent over 2000 in their store in the fall because i fell in love with their tsunami table. nover the week end i picked up two footstools and discovered one was cracked at the leg.the very next day i went back to the store with my receipt and explained that one stool was damaged and i wanted a refund..i met with an incredibly rude and hostile employee who basically drilled me about why i would not want a replacement stool from another store and threw my receipt at me!she told me i could not have a refund and told me that i would only be refunded on monday.wow. ni guess i'll find out if she is truly the manager of the store as she said she was and i'm still unsure if i will be reimbursed and they kept the merchandise crazy thing too is that my saleslady from the night before was there when i returend the next day and didn't say one word. nreally really bad customer service the worst.","optimism, disapproval, neutral","[INST] A customer left us a 1-star review: 'i'm not really one to write many reviews but having been so maltreated by this store and given my ire is still so up,i feel compelled to do so and hopefully warn others who are thinking of purchasing from this store. ni should have trusted my instincts that a store that hardly labels their merchandise with price tags and continually has signs for discounts on certain items but leaving it vague and murky as to what items might be discounted and having prior history with them knowing you can haggle i find that super sketchy. n still i purchased a dining room table and chairs bench and spent over 2000 in their store in the fall because i fell in love with their tsunami table. nover the week end i picked up two footstools and discovered one was cracked at the leg.the very next day i went back to the store with my receipt and explained that one stool was damaged and i wanted a refund..i met with an incredibly rude and hostile employee who basically drilled me about why i would not want a replacement stool from another store and threw my receipt at me!she told me i could not have a refund and told me that i would only be refunded on monday.wow. ni guess i'll find out if she is truly the manager of the store as she said she was and i'm still unsure if i will be reimbursed and they kept the merchandise crazy thing too is that my saleslady from the night before was there when i returend the next day and didn't say one word. nreally really bad customer service the worst.' The customer feels optimism, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i'm not really one to write many reviews but having been so maltreated by this store and given my ire is still so up,i feel compelled to do so and hopefully warn others who are thinking of purchasing from this store. ni should have trusted my instincts that a store that hardly labels their merchandise with price tags and continually has signs for discounts on certain items but leaving it vague and murky as to what items might be discounted and having prior history with them knowing you can haggle i find that super sketchy. n still i purchased a dining room table and chairs bench and spent over 2000 in their store in the fall because i fell in love with their tsunami table. nover the week end i picked up two footstools and discovered one was cracked at the leg.the very next day i went back to the store with my receipt and explained that one stool was damaged and i wanted a refund..i met with an incredibly rude and hostile employee who basically drilled me about why i would not want a replacement stool from another store and threw my receipt at me!she told me i could not have a refund and told me that i would only be refunded on monday.wow. ni guess i'll find out if she is truly the manager of the store as she said she was and i'm still unsure if i will be reimbursed and they kept the merchandise crazy thing too is that my saleslady from the night before was there when i returend the next day and didn't say one word. nreally really bad customer service the worst.' The customer feels optimism, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Improve labeling and pricing of merchandise to avoid confusion and mistrust.
2. Clarify the discount policy to make it more transparent and less vague.
3. Train staff on customer service skills, particularly in handling returns and complaints with empathy and professionalism.
4. Offer a prompt and fair resolution for damaged goods, such as a refund or replacement, without requiring the customer to provide additional justification.
5. Encourage staff to acknowledge and engage with customers who return with complaints, even if they were not the original salesperson."
1,"NO - NO - NO....enough said. i have NO nice words.  We stopped here for dinner during the RAGNAR race last year.  The fact that the group of us had been running since 8am that morning and had just snack on nuts, fruits and supplements we were STARVING. \n\num yea, my friend order seaweed salad, it came to the table and it looked like it was swimming in dressing.  the seaweed was soggy and rubber like, not CRISP and FRESH.  \n\nSUSHI - lots of rice, little fish\n\nWONTON SOUP - i would've been better off w/ a $0.17 pack of Top Ramen\n\nNO BUENO, don't come here.  There many AYCE sushi places in the valley, try them out instead.  You'll be highly upset for wasting money at this place.\n\nYELPERS, start using yelp to your advantage. I will not name a competitor on a bad review but...there is a CHECK-IN deal for a competitor AYCE sushi spot on yelp.  I'm not saying but I'm JUST saying.  Cross streets are trop/decatur...","no no no....enough said. i have no nice words. we stopped here for dinner during the ragnar race last year. the fact that the group of us had been running since 8am that morning and had just snack on nuts, fruits and supplements we were starving. n num yea, my friend order seaweed salad, it came to the table and it looked like it was swimming in dressing. the seaweed was soggy and rubber like, not crisp and fresh. n nsushi lots of rice, little fish n nwonton soup i would've been better off w a 0.17 pack of top ramen n nno bueno, don't come here. there many ayce sushi places in the valley, try them out instead. you'll be highly upset for wasting money at this place. n nyelpers, start using yelp to your advantage. i will not name a competitor on a bad review but...there is a check in deal for a competitor ayce sushi spot on yelp. i'm not saying but i'm just saying. cross streets are trop decatur...","disapproval, neutral, annoyance","[INST] A customer left us a 1-star review: 'no no no....enough said. i have no nice words. we stopped here for dinner during the ragnar race last year. the fact that the group of us had been running since 8am that morning and had just snack on nuts, fruits and supplements we were starving. n num yea, my friend order seaweed salad, it came to the table and it looked like it was swimming in dressing. the seaweed was soggy and rubber like, not crisp and fresh. n nsushi lots of rice, little fish n nwonton soup i would've been better off w a 0.17 pack of top ramen n nno bueno, don't come here. there many ayce sushi places in the valley, try them out instead. you'll be highly upset for wasting money at this place. n nyelpers, start using yelp to your advantage. i will not name a competitor on a bad review but...there is a check in deal for a competitor ayce sushi spot on yelp. i'm not saying but i'm just saying. cross streets are trop decatur...' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'no no no....enough said. i have no nice words. we stopped here for dinner during the ragnar race last year. the fact that the group of us had been running since 8am that morning and had just snack on nuts, fruits and supplements we were starving. n num yea, my friend order seaweed salad, it came to the table and it looked like it was swimming in dressing. the seaweed was soggy and rubber like, not crisp and fresh. n nsushi lots of rice, little fish n nwonton soup i would've been better off w a 0.17 pack of top ramen n nno bueno, don't come here. there many ayce sushi places in the valley, try them out instead. you'll be highly upset for wasting money at this place. n nyelpers, start using yelp to your advantage. i will not name a competitor on a bad review but...there is a check in deal for a competitor ayce sushi spot on yelp. i'm not saying but i'm just saying. cross streets are trop decatur...' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of food: Ensure that the seaweed salad is fresh, crisp, and not soggy or rubbery. Improve the presentation of the dish to make it more appealing.

2. Timeliness of service: Given that the customers were running a race and likely very hungry, it's crucial to serve their food promptly.

3. Portion size and variety: The customer mentioned that the sushi had a lot of rice and little fish. We can work on balancing the portions to provide a more satisfying meal."
1,"Disappointed!!\nI been to don pedro restaurants before, but this was my first time at this location. The place was almost empty so we got seated right away.\nFive minutes later our waitress arrived not very friendly at all.\nI  order sopa de tortilla witch I usually enjoy having (even when is hot). 20 minutes later pass after a got my soup. it was served in a huge bowl, boiling hot.the taste was nasty it tasted like water with grease and dry chile.big chunks of chicken I mean DISGUSTING ...THE waitress didn't bother to ask how the foo\nd was.she took my bowl exactly how it was  served!\npoor service & flavorless food. never coming back!!","disappointed!! ni been to don pedro restaurants before, but this was my first time at this location. the place was almost empty so we got seated right away. nfive minutes later our waitress arrived not very friendly at all. ni order sopa de tortilla witch i usually enjoy having even when is hot . 20 minutes later pass after a got my soup. it was served in a huge bowl, boiling hot.the taste was nasty it tasted like water with grease and dry chile.big chunks of chicken i mean disgusting ...the waitress didn't bother to ask how the foo nd was.she took my bowl exactly how it was served! npoor service flavorless food. never coming back!!","disappointment, annoyance, disgust","[INST] A customer left us a 1-star review: 'disappointed!! ni been to don pedro restaurants before, but this was my first time at this location. the place was almost empty so we got seated right away. nfive minutes later our waitress arrived not very friendly at all. ni order sopa de tortilla witch i usually enjoy having even when is hot . 20 minutes later pass after a got my soup. it was served in a huge bowl, boiling hot.the taste was nasty it tasted like water with grease and dry chile.big chunks of chicken i mean disgusting ...the waitress didn't bother to ask how the foo nd was.she took my bowl exactly how it was served! npoor service flavorless food. never coming back!!' The customer feels disappointment, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'disappointed!! ni been to don pedro restaurants before, but this was my first time at this location. the place was almost empty so we got seated right away. nfive minutes later our waitress arrived not very friendly at all. ni order sopa de tortilla witch i usually enjoy having even when is hot . 20 minutes later pass after a got my soup. it was served in a huge bowl, boiling hot.the taste was nasty it tasted like water with grease and dry chile.big chunks of chicken i mean disgusting ...the waitress didn't bother to ask how the foo nd was.she took my bowl exactly how it was served! npoor service flavorless food. never coming back!!' The customer feels disappointment, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Training: Train staff to be more welcoming and friendly towards customers. This includes greeting customers promptly and maintaining a positive attitude throughout their visit.

2. Food Quality: Ensure that the food served is of high quality, especially for popular dishes like Sopa de Tortilla. This includes checking for freshness, taste, and presentation.

3. Timeliness: Improve the speed of service, especially for food delivery. A 20-minute wait for a soup is too long and may lead to a negative impression."
1,My husband and I had a bad experience renting a car in La Vegas. They tried to charge us for gas even though we filled up before we returned the car.  We had a receipt so we were able to get it removed. Why should we have to go through the hassle.,my husband and i had a bad experience renting a car in la vegas. they tried to charge us for gas even though we filled up before we returned the car. we had a receipt so we were able to get it removed. why should we have to go through the hassle.,"disappointment, sadness, annoyance","[INST] A customer left us a 1-star review: 'my husband and i had a bad experience renting a car in la vegas. they tried to charge us for gas even though we filled up before we returned the car. we had a receipt so we were able to get it removed. why should we have to go through the hassle.' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'my husband and i had a bad experience renting a car in la vegas. they tried to charge us for gas even though we filled up before we returned the car. we had a receipt so we were able to get it removed. why should we have to go through the hassle.' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review by acknowledging the customer's frustration and apologizing for the inconvenience they experienced.

2. Investigate the issue: Look into the specific incident to understand what went wrong and prevent it from happening again.

3. Offer a solution: Offer a genuine solution, such as a refund or a discount on their next rental, to make amends for the bad experience.

4. Improve processes: Review our gas policy and ensure that it is clearly communicated to customers, and that our staff are trained to follow it consistently."
1,"I saw Mumford and Sons here and it was the worst concert I've ever been to. They made you take off the caps of any water bottles you were taking in making it extremely inconvenient to stay hydrated on a hot summer night. You could not hear ANYTHING on the lawn. The faint sound of the band was either muffled by chants of \""Turn it up!\"" or hushes from the crowd in attempt to get people quite enough to make out what song the band was singer. According to their facebook page people who attended different concerts experienced the same issues. Save yourself some money and buy a live album.",i saw mumford and sons here and it was the worst concert i've ever been to. they made you take off the caps of any water bottles you were taking in making it extremely inconvenient to stay hydrated on a hot summer night. you could not hear anything on the lawn. the faint sound of the band was either muffled by chants of turn it up! or hushes from the crowd in attempt to get people quite enough to make out what song the band was singer. according to their facebook page people who attended different concerts experienced the same issues. save yourself some money and buy a live album.,"annoyance, disappointment, neutral","[INST] A customer left us a 1-star review: 'i saw mumford and sons here and it was the worst concert i've ever been to. they made you take off the caps of any water bottles you were taking in making it extremely inconvenient to stay hydrated on a hot summer night. you could not hear anything on the lawn. the faint sound of the band was either muffled by chants of turn it up! or hushes from the crowd in attempt to get people quite enough to make out what song the band was singer. according to their facebook page people who attended different concerts experienced the same issues. save yourself some money and buy a live album.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i saw mumford and sons here and it was the worst concert i've ever been to. they made you take off the caps of any water bottles you were taking in making it extremely inconvenient to stay hydrated on a hot summer night. you could not hear anything on the lawn. the faint sound of the band was either muffled by chants of turn it up! or hushes from the crowd in attempt to get people quite enough to make out what song the band was singer. according to their facebook page people who attended different concerts experienced the same issues. save yourself some money and buy a live album.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Address the water bottle policy: Review the current policy on bringing water bottles into the venue and consider allowing small, sealed water bottles or providing free water refill stations.

2. Improve sound quality: Investigate and address any issues with the sound system to ensure clear and audible music for all concertgoers, especially those on the lawn.

3. Address crowd management: Implement strategies to manage the crowd more effectively, such as providing clear instructions and signage, and encouraging audience members to be respectful of others during performances."
1,"At first the experience was good. The rep at this company was very friendly and seemed to listen to our needs. After talking to them specifically about the type of dog we have (a Pitbull) and that many management companies don't accept them, we were assured that was not an issue with the property we were looking at. Even their own website said on that property listing (and others) there were no breed restrictions. However after turning in our non refundable app fee, they stated that due to the breed of our dog we were not able to obtain the house...They refused to refund the app fee (due to it not being refundable) even though they were in the wrong here...they told us before we applied that the dog was no issue..Also not only did they refuse to refund the app fee they didn't even offer to use the files or app fee we paid towards another property application. The manager there tried to tell my roommate that he sits next to his rep and he knows he never said anything like this...ya we wouldn't just make this up also the manager leaves by 5 i think if i remember correctly. Most of the calls we had with the rep were after 6pm. Be very cautious in using this company. I personally don't recommend them due to my experience with them.","at first the experience was good. the rep at this company was very friendly and seemed to listen to our needs. after talking to them specifically about the type of dog we have a pitbull and that many management companies don't accept them, we were assured that was not an issue with the property we were looking at. even their own website said on that property listing and others there were no breed restrictions. however after turning in our non refundable app fee, they stated that due to the breed of our dog we were not able to obtain the house...they refused to refund the app fee due to it not being refundable even though they were in the wrong here...they told us before we applied that the dog was no issue..also not only did they refuse to refund the app fee they didn't even offer to use the files or app fee we paid towards another property application. the manager there tried to tell my roommate that he sits next to his rep and he knows he never said anything like this...ya we wouldn't just make this up also the manager leaves by 5 i think if i remember correctly. most of the calls we had with the rep were after 6pm. be very cautious in using this company. i personally don't recommend them due to my experience with them.","neutral, disapproval, disappointment","[INST] A customer left us a 1-star review: 'at first the experience was good. the rep at this company was very friendly and seemed to listen to our needs. after talking to them specifically about the type of dog we have a pitbull and that many management companies don't accept them, we were assured that was not an issue with the property we were looking at. even their own website said on that property listing and others there were no breed restrictions. however after turning in our non refundable app fee, they stated that due to the breed of our dog we were not able to obtain the house...they refused to refund the app fee due to it not being refundable even though they were in the wrong here...they told us before we applied that the dog was no issue..also not only did they refuse to refund the app fee they didn't even offer to use the files or app fee we paid towards another property application. the manager there tried to tell my roommate that he sits next to his rep and he knows he never said anything like this...ya we wouldn't just make this up also the manager leaves by 5 i think if i remember correctly. most of the calls we had with the rep were after 6pm. be very cautious in using this company. i personally don't recommend them due to my experience with them.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'at first the experience was good. the rep at this company was very friendly and seemed to listen to our needs. after talking to them specifically about the type of dog we have a pitbull and that many management companies don't accept them, we were assured that was not an issue with the property we were looking at. even their own website said on that property listing and others there were no breed restrictions. however after turning in our non refundable app fee, they stated that due to the breed of our dog we were not able to obtain the house...they refused to refund the app fee due to it not being refundable even though they were in the wrong here...they told us before we applied that the dog was no issue..also not only did they refuse to refund the app fee they didn't even offer to use the files or app fee we paid towards another property application. the manager there tried to tell my roommate that he sits next to his rep and he knows he never said anything like this...ya we wouldn't just make this up also the manager leaves by 5 i think if i remember correctly. most of the calls we had with the rep were after 6pm. be very cautious in using this company. i personally don't recommend them due to my experience with them.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps can be taken:

1. Acknowledge the customer's disappointment and apologize for the inconvenience caused.
2. Investigate the issue to confirm whether the representative provided incorrect information about the breed restrictions.
3. If the representative did provide incorrect information, take responsibility for the mistake and offer a full refund of the non-refundable application fee.
4. If the representative did not provide incorrect information, explain the breed restrictions policy clearly and offer to help the customer find a suitable property that accepts pitbulls.
5. Offer to waive the application fee for any future applications with the company as a gesture of goodwill."
1,Here's another sucky airport bar with crappy food.  I ordered the nachos as they only had a few food items on their menu.  They sucked!  They were wet and flavorless. Make sure to ask up front to separate alcohol on your check.  I asked when the waitress brought me the beer I ordered and she told me they were already on one check.  WTF?  Go back and separate them then!  I will not be back here.  If you are looking for food before your flight I suggest stopping off before you reach the airport.,here's another sucky airport bar with crappy food. i ordered the nachos as they only had a few food items on their menu. they sucked! they were wet and flavorless. make sure to ask up front to separate alcohol on your check. i asked when the waitress brought me the beer i ordered and she told me they were already on one check. wtf? go back and separate them then! i will not be back here. if you are looking for food before your flight i suggest stopping off before you reach the airport.,"annoyance, neutral, anger","[INST] A customer left us a 1-star review: 'here's another sucky airport bar with crappy food. i ordered the nachos as they only had a few food items on their menu. they sucked! they were wet and flavorless. make sure to ask up front to separate alcohol on your check. i asked when the waitress brought me the beer i ordered and she told me they were already on one check. wtf? go back and separate them then! i will not be back here. if you are looking for food before your flight i suggest stopping off before you reach the airport.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'here's another sucky airport bar with crappy food. i ordered the nachos as they only had a few food items on their menu. they sucked! they were wet and flavorless. make sure to ask up front to separate alcohol on your check. i asked when the waitress brought me the beer i ordered and she told me they were already on one check. wtf? go back and separate them then! i will not be back here. if you are looking for food before your flight i suggest stopping off before you reach the airport.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Enhance food quality: Improve the taste and presentation of our nachos to make them more appealing and flavorful.

2. Clarify menu and pricing: Ensure that the menu is clear and easy to understand, including any additional charges for alcohol.

3. Separate checks for alcohol and food: Make it a standard practice to separate checks for alcohol and food to avoid confusion and ensure that customers are aware of the total cost of their order."
1,"I COULD BE SHORT AND SWEET AND JUST DITTO 'JENNA FROM HOUSTON', But I won't need to add some comments so EVERYONE PLEASE READ OR ENTER AT YOUR OWN RISK....\n\nIt was Sat evening between 6-8 PM major dinner time...(Staff and their family must park in the lot) just to make it look busy and desirable N O T only 1 other table of  2 inside..Now if that wasn't a RED FLAG all by itself The hostess/owner (WOW) what a miserable unhappy soul she barely greeted us \""all I can remember her saying is 4\"", nothing else..We entered the so called remodeled from previous owner (which we've frequented) before and ALL THEY DID WAS PAINT not sure they even bothered updating anything and definitely bathroom were FILTHY.\n\nSo  without a smile or any nicesities at all she basically through the menus down and 5-8 minutes later our so called waiter again with a definite attitude problem barely answered any of our questions or I might say at least with no energy and definitely NO smile.  Asked if we wanted anything to drink....WE all (4) of us really wanted to LEAVE sooooo sorry that we didn't.\n\nWe preceded to order (MISTAKE) ALL BY ITSELF....Salad was extra\nand came in a plastic bowl half full....dinners came YUK......No taste whatsoever on the spaghetti w/marinara  and everyone else had some sort of negative about their meal also....\n\nSTAY AWAY...........DON'T WASTE YOUR MONEY OR TIME.....\nYOU COULD DO BETTER AT THE FOOD COURT ANYDAY\n\nMarge G.\nGilbert,AZ","i could be short and sweet and just ditto 'jenna from houston', but i won't need to add some comments so everyone please read or enter at your own risk.... n nit was sat evening between 6 8 pm major dinner time... staff and their family must park in the lot just to make it look busy and desirable n o t only 1 other table of 2 inside..now if that wasn't a red flag all by itself the hostess owner wow what a miserable unhappy soul she barely greeted us all i can remember her saying is 4 , nothing else..we entered the so called remodeled from previous owner which we've frequented before and all they did was paint not sure they even bothered updating anything and definitely bathroom were filthy. n nso without a smile or any nicesities at all she basically through the menus down and 5 8 minutes later our so called waiter again with a definite attitude problem barely answered any of our questions or i might say at least with no energy and definitely no smile. asked if we wanted anything to drink....we all 4 of us really wanted to leave sooooo sorry that we didn't. n nwe preceded to order mistake all by itself....salad was extra nand came in a plastic bowl half full....dinners came yuk......no taste whatsoever on the spaghetti w marinara and everyone else had some sort of negative about their meal also.... n nstay away...........don't waste your money or time..... nyou could do better at the food court anyday n nmarge g. ngilbert,az","disappointment, neutral, sadness","[INST] A customer left us a 1-star review: 'i could be short and sweet and just ditto 'jenna from houston', but i won't need to add some comments so everyone please read or enter at your own risk.... n nit was sat evening between 6 8 pm major dinner time... staff and their family must park in the lot just to make it look busy and desirable n o t only 1 other table of 2 inside..now if that wasn't a red flag all by itself the hostess owner wow what a miserable unhappy soul she barely greeted us all i can remember her saying is 4 , nothing else..we entered the so called remodeled from previous owner which we've frequented before and all they did was paint not sure they even bothered updating anything and definitely bathroom were filthy. n nso without a smile or any nicesities at all she basically through the menus down and 5 8 minutes later our so called waiter again with a definite attitude problem barely answered any of our questions or i might say at least with no energy and definitely no smile. asked if we wanted anything to drink....we all 4 of us really wanted to leave sooooo sorry that we didn't. n nwe preceded to order mistake all by itself....salad was extra nand came in a plastic bowl half full....dinners came yuk......no taste whatsoever on the spaghetti w marinara and everyone else had some sort of negative about their meal also.... n nstay away...........don't waste your money or time..... nyou could do better at the food court anyday n nmarge g. ngilbert,az' The customer feels disappointment, neutral, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i could be short and sweet and just ditto 'jenna from houston', but i won't need to add some comments so everyone please read or enter at your own risk.... n nit was sat evening between 6 8 pm major dinner time... staff and their family must park in the lot just to make it look busy and desirable n o t only 1 other table of 2 inside..now if that wasn't a red flag all by itself the hostess owner wow what a miserable unhappy soul she barely greeted us all i can remember her saying is 4 , nothing else..we entered the so called remodeled from previous owner which we've frequented before and all they did was paint not sure they even bothered updating anything and definitely bathroom were filthy. n nso without a smile or any nicesities at all she basically through the menus down and 5 8 minutes later our so called waiter again with a definite attitude problem barely answered any of our questions or i might say at least with no energy and definitely no smile. asked if we wanted anything to drink....we all 4 of us really wanted to leave sooooo sorry that we didn't. n nwe preceded to order mistake all by itself....salad was extra nand came in a plastic bowl half full....dinners came yuk......no taste whatsoever on the spaghetti w marinara and everyone else had some sort of negative about their meal also.... n nstay away...........don't waste your money or time..... nyou could do better at the food court anyday n nmarge g. ngilbert,az' The customer feels disappointment, neutral, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on several key areas:

1. Staff Attitude: Train staff to greet customers warmly and maintain a positive attitude throughout their shift. This includes the hostess, who should make an effort to engage with customers and provide a friendly welcome.

2. Cleanliness: Ensure that the restaurant is clean, particularly the bathrooms. Regular cleaning and maintenance are essential to maintain a high standard of hygiene.

3. Food Quality: Improve the taste and presentation of the food, particularly the spaghetti with marinara sauce. This could involve adjusting recipes, sourcing better ingredients, or hiring a skilled chef."
1,It's 11:30 at night went to check into the hotel after a long 6 hour drive an was denied a hotel room because I dot have a credit card. I explained to to him I had more than enough cash an he questioned me as to why I had so much an told me he couldn't do anything WILL NEVER be staying at a comfort inn ever again,it's 11 30 at night went to check into the hotel after a long 6 hour drive an was denied a hotel room because i dot have a credit card. i explained to to him i had more than enough cash an he questioned me as to why i had so much an told me he couldn't do anything will never be staying at a comfort inn ever again,"neutral, disappointment, annoyance","[INST] A customer left us a 1-star review: 'it's 11 30 at night went to check into the hotel after a long 6 hour drive an was denied a hotel room because i dot have a credit card. i explained to to him i had more than enough cash an he questioned me as to why i had so much an told me he couldn't do anything will never be staying at a comfort inn ever again' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'it's 11 30 at night went to check into the hotel after a long 6 hour drive an was denied a hotel room because i dot have a credit card. i explained to to him i had more than enough cash an he questioned me as to why i had so much an told me he couldn't do anything will never be staying at a comfort inn ever again' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Implement a cash-only option for booking rooms: To avoid similar situations in the future, consider offering a cash-only option for booking rooms. This would allow customers who do not have a credit card to still be able to reserve a room.

2. Improve communication skills: Train staff to communicate effectively and empathetically with customers. In this case, the staff member could have explained the policy more clearly and offered alternative solutions, such as calling a local ATM or offering a different payment method.

3. Offer flexible payment options: Offer multiple payment options, such as credit card, debit card, cash, and mobile payments, to accommodate a wider range of customers."
1,"I just ordered 2 cheese steak combos, what a disappointment. Definitely not authentic, if you are wondering I am from Philadelphia.  Over priced and the sandwich is very small, $26.60 for the two combos. Check out my photos for a better reference.   The website photo makes the sandwich  look much bigger.  I will not be returning.","i just ordered 2 cheese steak combos, what a disappointment. definitely not authentic, if you are wondering i am from philadelphia. over priced and the sandwich is very small, 26.60 for the two combos. check out my photos for a better reference. the website photo makes the sandwich look much bigger. i will not be returning.","disappointment, disapproval, neutral","[INST] A customer left us a 1-star review: 'i just ordered 2 cheese steak combos, what a disappointment. definitely not authentic, if you are wondering i am from philadelphia. over priced and the sandwich is very small, 26.60 for the two combos. check out my photos for a better reference. the website photo makes the sandwich look much bigger. i will not be returning.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i just ordered 2 cheese steak combos, what a disappointment. definitely not authentic, if you are wondering i am from philadelphia. over priced and the sandwich is very small, 26.60 for the two combos. check out my photos for a better reference. the website photo makes the sandwich look much bigger. i will not be returning.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  1. Authenticity: To improve the authenticity of our cheese steak combos, we could consider consulting with a Philadelphia-based expert or restaurant to ensure our recipe and preparation methods align with traditional Philly cheese steak standards.

2. Size: To address the issue of perceived small size, we could consider adjusting the portion sizes or clearly communicating the actual size in the product description to avoid any misconceptions.

3. Price: To address the customer's concern about overpricing, we could review our pricing strategy and potentially offer competitive pricing for our cheese steak combos."
1,"HORRIBLE customer service. NEVER staying here again. I was SCAMMED AND OVERCHARGED at Aria.\n\n Basically the Aria's policies were made up by incompetent people who have no way of ensuring that their guests aren't protected against wrongful charges on their accounts.\n\nLet me start off by saying, I NEVER order room service at hotels. Why would I do that when there are thousands of restaurants across the street? I never ordered room service the ENTIRE time I was there, but that didn't stop Aria from charging me room service! Not at all!\n\nThey knew I did not order any food directly to my room. But apparently a person, two floors below us, ordered room service and told us to charge it to OUR ROOM. HOW IS THAT EVEN LEGAL OR POSSIBLE? How can you just tell the hotel to charge your room service to any random room who isn't even receiving the food? \n\nSo at the end of our stay, we were shocked to see charges of over $200 on our account. We called Aria, and they explained to us SOME RANDOM PERSON charged room service to our room, even though it was delivered to a room two floors BELOW us. \n\nThey said they would not transfer the charges to the OTHER room because some random stranger told them we would be paying for everything. LOL. AMAZING POLICIES!!!! If you would like to scam someone and get away with it, you should stay at the Aria! \n\nWe would not let them go on the phone due to this absolutely ridiculous policy, and they said they would get BACK TO US TWO DAYS LATER. Yeah, right.\n\n Management is disgusting and they should know better than to let their guests be scammed.","horrible customer service. never staying here again. i was scammed and overcharged at aria. n n basically the aria's policies were made up by incompetent people who have no way of ensuring that their guests aren't protected against wrongful charges on their accounts. n nlet me start off by saying, i never order room service at hotels. why would i do that when there are thousands of restaurants across the street? i never ordered room service the entire time i was there, but that didn't stop aria from charging me room service! not at all! n nthey knew i did not order any food directly to my room. but apparently a person, two floors below us, ordered room service and told us to charge it to our room. how is that even legal or possible? how can you just tell the hotel to charge your room service to any random room who isn't even receiving the food? n nso at the end of our stay, we were shocked to see charges of over 200 on our account. we called aria, and they explained to us some random person charged room service to our room, even though it was delivered to a room two floors below us. n nthey said they would not transfer the charges to the other room because some random stranger told them we would be paying for everything. lol. amazing policies!!!! if you would like to scam someone and get away with it, you should stay at the aria! n nwe would not let them go on the phone due to this absolutely ridiculous policy, and they said they would get back to us two days later. yeah, right. n n management is disgusting and they should know better than to let their guests be scammed.","annoyance, disapproval, disappointment","[INST] A customer left us a 1-star review: 'horrible customer service. never staying here again. i was scammed and overcharged at aria. n n basically the aria's policies were made up by incompetent people who have no way of ensuring that their guests aren't protected against wrongful charges on their accounts. n nlet me start off by saying, i never order room service at hotels. why would i do that when there are thousands of restaurants across the street? i never ordered room service the entire time i was there, but that didn't stop aria from charging me room service! not at all! n nthey knew i did not order any food directly to my room. but apparently a person, two floors below us, ordered room service and told us to charge it to our room. how is that even legal or possible? how can you just tell the hotel to charge your room service to any random room who isn't even receiving the food? n nso at the end of our stay, we were shocked to see charges of over 200 on our account. we called aria, and they explained to us some random person charged room service to our room, even though it was delivered to a room two floors below us. n nthey said they would not transfer the charges to the other room because some random stranger told them we would be paying for everything. lol. amazing policies!!!! if you would like to scam someone and get away with it, you should stay at the aria! n nwe would not let them go on the phone due to this absolutely ridiculous policy, and they said they would get back to us two days later. yeah, right. n n management is disgusting and they should know better than to let their guests be scammed.' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'horrible customer service. never staying here again. i was scammed and overcharged at aria. n n basically the aria's policies were made up by incompetent people who have no way of ensuring that their guests aren't protected against wrongful charges on their accounts. n nlet me start off by saying, i never order room service at hotels. why would i do that when there are thousands of restaurants across the street? i never ordered room service the entire time i was there, but that didn't stop aria from charging me room service! not at all! n nthey knew i did not order any food directly to my room. but apparently a person, two floors below us, ordered room service and told us to charge it to our room. how is that even legal or possible? how can you just tell the hotel to charge your room service to any random room who isn't even receiving the food? n nso at the end of our stay, we were shocked to see charges of over 200 on our account. we called aria, and they explained to us some random person charged room service to our room, even though it was delivered to a room two floors below us. n nthey said they would not transfer the charges to the other room because some random stranger told them we would be paying for everything. lol. amazing policies!!!! if you would like to scam someone and get away with it, you should stay at the aria! n nwe would not let them go on the phone due to this absolutely ridiculous policy, and they said they would get back to us two days later. yeah, right. n n management is disgusting and they should know better than to let their guests be scammed.' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Aria, the following steps could be taken:

1. Investigate the incident: Look into the specific case of the customer's complaint and find out if there was indeed a mistake made in charging room service to their room. If so, issue a refund for the incorrect charges.

2. Review and update policies: Review the current room service policy to ensure it is clear and fair, and that it protects guests against wrongful charges. Update the policy if necessary to prevent similar incidents from happening in the future.

3. Improve communication: Make it easier for customers to contact the hotel and get a quick response to their concerns."
1,"Awful management and service!  I placed an online order and it was going to take 95 minutes, I called to confirm and they said they had only one delivery driver working!  They did not offer any type of compensation for future order, I will never order again.  Dominoes and Pizza Hut are far better options!\nWayne Gorsek","awful management and service! i placed an online order and it was going to take 95 minutes, i called to confirm and they said they had only one delivery driver working! they did not offer any type of compensation for future order, i will never order again. dominoes and pizza hut are far better options! nwayne gorsek","neutral, admiration, disapproval","[INST] A customer left us a 1-star review: 'awful management and service! i placed an online order and it was going to take 95 minutes, i called to confirm and they said they had only one delivery driver working! they did not offer any type of compensation for future order, i will never order again. dominoes and pizza hut are far better options! nwayne gorsek' The customer feels neutral, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'awful management and service! i placed an online order and it was going to take 95 minutes, i called to confirm and they said they had only one delivery driver working! they did not offer any type of compensation for future order, i will never order again. dominoes and pizza hut are far better options! nwayne gorsek' The customer feels neutral, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the inconvenience: Acknowledge the customer's frustration and apologize for the long wait time and poor service they experienced.

2. Address the issue: Investigate the root cause of the long wait time, such as staffing shortages or inefficiencies in the delivery process, and take steps to address these issues.

3. Offer compensation: Offer a discount or free item on their next order as a gesture of goodwill and to make amends for the poor experience."
1,"I'm not driving around town in the car I reserved because when I got off the plane (at 3 am), you didn't have it. \n\nAnd I'm like, \""Fuck you.\""\n\nI guess the money I paid wasn't enough...I'm like, \""Fuck you.\""\n\nYeah I'm sorry, I can't afford a Ferrari...\nAll I wanted was a Nissan Versa in white. \nToo much to ask, for you to honor your commitment...\nThe way you play your game ain't right.\n\nClearly, Advantage knows how to TAKE the reservation, they just don't know how to HOLD the reservation. And that's really the most important part of the reservation, the holding. Anybody can just take them.\n__________\n\nMy apologies to Cee-Lo and Jerry Seinfeld, without whom this review could not have been written.","i'm not driving around town in the car i reserved because when i got off the plane at 3 am , you didn't have it. n nand i'm like, fuck you. n ni guess the money i paid wasn't enough...i'm like, fuck you. n nyeah i'm sorry, i can't afford a ferrari... nall i wanted was a nissan versa in white. ntoo much to ask, for you to honor your commitment... nthe way you play your game ain't right. n nclearly, advantage knows how to take the reservation, they just don't know how to hold the reservation. and that's really the most important part of the reservation, the holding. anybody can just take them. n n nmy apologies to cee lo and jerry seinfeld, without whom this review could not have been written.","annoyance, disapproval, anger","[INST] A customer left us a 1-star review: 'i'm not driving around town in the car i reserved because when i got off the plane at 3 am , you didn't have it. n nand i'm like, fuck you. n ni guess the money i paid wasn't enough...i'm like, fuck you. n nyeah i'm sorry, i can't afford a ferrari... nall i wanted was a nissan versa in white. ntoo much to ask, for you to honor your commitment... nthe way you play your game ain't right. n nclearly, advantage knows how to take the reservation, they just don't know how to hold the reservation. and that's really the most important part of the reservation, the holding. anybody can just take them. n n nmy apologies to cee lo and jerry seinfeld, without whom this review could not have been written.' The customer feels annoyance, disapproval, anger. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i'm not driving around town in the car i reserved because when i got off the plane at 3 am , you didn't have it. n nand i'm like, fuck you. n ni guess the money i paid wasn't enough...i'm like, fuck you. n nyeah i'm sorry, i can't afford a ferrari... nall i wanted was a nissan versa in white. ntoo much to ask, for you to honor your commitment... nthe way you play your game ain't right. n nclearly, advantage knows how to take the reservation, they just don't know how to hold the reservation. and that's really the most important part of the reservation, the holding. anybody can just take them. n n nmy apologies to cee lo and jerry seinfeld, without whom this review could not have been written.' The customer feels annoyance, disapproval, anger. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the inconvenience: Acknowledge the customer's frustration and express sincere apologies for the missed reservation.

2. Offer a solution: Provide a clear and immediate solution, such as reimbursing the reservation fee, offering a complimentary upgrade, or providing a rental vehicle at no additional cost.

3. Communicate proactively: Keep the customer informed about the steps being taken to resolve the issue and ensure that their concerns are addressed promptly.

4. Show empathy: Understand the customer's perspective and demonstrate that their feedback is valued."
1,"Horrible Service! We tried tonight to use a coupon we received in the mail, but after we were seated in the dining room,  no one ever showed up to offer beverages or acknowledge our presence in anyway.  Waiters would repeatedly walk right by our booth without even looking at us, let alone stopping (they were not busy and there were quite a few empty tables). Finally after 15 minutes of being totally ignored we gave up and walked out. I wish I could give negative stars, this place is really abysmal. I will never return and have tossed the coupons in the trash.","horrible service! we tried tonight to use a coupon we received in the mail, but after we were seated in the dining room, no one ever showed up to offer beverages or acknowledge our presence in anyway. waiters would repeatedly walk right by our booth without even looking at us, let alone stopping they were not busy and there were quite a few empty tables . finally after 15 minutes of being totally ignored we gave up and walked out. i wish i could give negative stars, this place is really abysmal. i will never return and have tossed the coupons in the trash.","annoyance, disappointment, disgust","[INST] A customer left us a 1-star review: 'horrible service! we tried tonight to use a coupon we received in the mail, but after we were seated in the dining room, no one ever showed up to offer beverages or acknowledge our presence in anyway. waiters would repeatedly walk right by our booth without even looking at us, let alone stopping they were not busy and there were quite a few empty tables . finally after 15 minutes of being totally ignored we gave up and walked out. i wish i could give negative stars, this place is really abysmal. i will never return and have tossed the coupons in the trash.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'horrible service! we tried tonight to use a coupon we received in the mail, but after we were seated in the dining room, no one ever showed up to offer beverages or acknowledge our presence in anyway. waiters would repeatedly walk right by our booth without even looking at us, let alone stopping they were not busy and there were quite a few empty tables . finally after 15 minutes of being totally ignored we gave up and walked out. i wish i could give negative stars, this place is really abysmal. i will never return and have tossed the coupons in the trash.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address the issues raised in the review, consider the following steps:

1. Acknowledge the complaint: Respond to the review by acknowledging the customer's frustration and apologizing for the poor service they experienced.

2. Offer a solution: Extend an invitation for the customer to return, and offer a complimentary meal or other gesture of goodwill to make up for their negative experience.

3. Address the root cause: Investigate the reasons for the poor service, such as staffing issues, training gaps, or communication breakdowns."
1,"NEVER EVER EVER GO HERE! This place is ridiculous I am not sure if it is bad management or greedy owners, but the service here is awful. There are only a handful of employees which equals a long wait for expensive mediocre food.  The first time I came here was on a Sunday morning so I chalked up the wait and the mediocre food to the fact it was Sunday morning. Today I arrived at 12:00 and waited for 20 minutes to be sat. I was rushed to order as soon as I sat down so I ordered and after an hour of waiting for our food I left the money for my drink on the table and left. I will not be returning and will stick to blueberry hill when  I'm craving breakfast food. If you have two hours to wait then go here but if not I suggest you go SOMEWHERE ELSE!!!!!!!!","never ever ever go here! this place is ridiculous i am not sure if it is bad management or greedy owners, but the service here is awful. there are only a handful of employees which equals a long wait for expensive mediocre food. the first time i came here was on a sunday morning so i chalked up the wait and the mediocre food to the fact it was sunday morning. today i arrived at 12 00 and waited for 20 minutes to be sat. i was rushed to order as soon as i sat down so i ordered and after an hour of waiting for our food i left the money for my drink on the table and left. i will not be returning and will stick to blueberry hill when i'm craving breakfast food. if you have two hours to wait then go here but if not i suggest you go somewhere else!!!!!!!!","annoyance, disgust, disapproval","[INST] A customer left us a 1-star review: 'never ever ever go here! this place is ridiculous i am not sure if it is bad management or greedy owners, but the service here is awful. there are only a handful of employees which equals a long wait for expensive mediocre food. the first time i came here was on a sunday morning so i chalked up the wait and the mediocre food to the fact it was sunday morning. today i arrived at 12 00 and waited for 20 minutes to be sat. i was rushed to order as soon as i sat down so i ordered and after an hour of waiting for our food i left the money for my drink on the table and left. i will not be returning and will stick to blueberry hill when i'm craving breakfast food. if you have two hours to wait then go here but if not i suggest you go somewhere else!!!!!!!!' The customer feels annoyance, disgust, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'never ever ever go here! this place is ridiculous i am not sure if it is bad management or greedy owners, but the service here is awful. there are only a handful of employees which equals a long wait for expensive mediocre food. the first time i came here was on a sunday morning so i chalked up the wait and the mediocre food to the fact it was sunday morning. today i arrived at 12 00 and waited for 20 minutes to be sat. i was rushed to order as soon as i sat down so i ordered and after an hour of waiting for our food i left the money for my drink on the table and left. i will not be returning and will stick to blueberry hill when i'm craving breakfast food. if you have two hours to wait then go here but if not i suggest you go somewhere else!!!!!!!!' The customer feels annoyance, disgust, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Apologize for the inconvenience: Acknowledge the customer's frustration and apologize for the long wait and mediocre food experience.

2. Address the staffing issue: Increase staffing levels during peak hours to reduce wait times and ensure prompt service.

3. Improve food quality: Work on enhancing the quality of the food to meet customer expectations.

4. Offer compensation: Offer a discount or complimentary meal on their next visit to make up for the poor experience."
1,"I haven't been to the buffet at the Bellagio since 2000.  I have many fond memories of eating there 14+ years ago and thought it was time to go back.  What a mistake.\n\nMost of the food is low quality.  None of the prep staff in the kitchen knew of the specific ingredients in any of the food (I have a few intolerances... corn, soy, etc.), and many of them couldn't even speak English so I had a hard time figuring out what I could eat.  This has never been an issue at places like Aria Buffet, Bacchanal Buffet, or Paris Buffet (all of which are exponentially better than the Bellagio).\n\nI was so disappointed. This is the first time leaving a buffet hungry because I just couldn't risk eating food that I couldn't get ingredient info on.","i haven't been to the buffet at the bellagio since 2000. i have many fond memories of eating there 14 years ago and thought it was time to go back. what a mistake. n nmost of the food is low quality. none of the prep staff in the kitchen knew of the specific ingredients in any of the food i have a few intolerances... corn, soy, etc. , and many of them couldn't even speak english so i had a hard time figuring out what i could eat. this has never been an issue at places like aria buffet, bacchanal buffet, or paris buffet all of which are exponentially better than the bellagio . n ni was so disappointed. this is the first time leaving a buffet hungry because i just couldn't risk eating food that i couldn't get ingredient info on.","disappointment, disapproval, realization","[INST] A customer left us a 1-star review: 'i haven't been to the buffet at the bellagio since 2000. i have many fond memories of eating there 14 years ago and thought it was time to go back. what a mistake. n nmost of the food is low quality. none of the prep staff in the kitchen knew of the specific ingredients in any of the food i have a few intolerances... corn, soy, etc. , and many of them couldn't even speak english so i had a hard time figuring out what i could eat. this has never been an issue at places like aria buffet, bacchanal buffet, or paris buffet all of which are exponentially better than the bellagio . n ni was so disappointed. this is the first time leaving a buffet hungry because i just couldn't risk eating food that i couldn't get ingredient info on.' The customer feels disappointment, disapproval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i haven't been to the buffet at the bellagio since 2000. i have many fond memories of eating there 14 years ago and thought it was time to go back. what a mistake. n nmost of the food is low quality. none of the prep staff in the kitchen knew of the specific ingredients in any of the food i have a few intolerances... corn, soy, etc. , and many of them couldn't even speak english so i had a hard time figuring out what i could eat. this has never been an issue at places like aria buffet, bacchanal buffet, or paris buffet all of which are exponentially better than the bellagio . n ni was so disappointed. this is the first time leaving a buffet hungry because i just couldn't risk eating food that i couldn't get ingredient info on.' The customer feels disappointment, disapproval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at our buffet, we can take the following steps:

1. Quality Control: Enhance the quality of food served at the buffet, focusing on freshness and taste.

2. Allergen Information: Provide clear and accurate information about the ingredients in each dish, including common allergens like corn, soy, etc. This could be done through signage, digital menus, or staff training.

3. Staff Training: Train our kitchen staff to communicate effectively with customers, especially those with dietary restrictions. This includes speaking English fluently and being knowledgeable about the ingredients in the dishes."
1,"It is obvious this person had her friend write reviews.  It is also obvious that Nicole had to rest up a whole new name and business because the service was so poor from the last one she attempted to run.  FYI check out Healthy Skin Boutique in Yelp.  Same person so you can expect the same poor performance.\n\nI speak from experience - months of trying to get service on something that was already paid for.  BUYER be WARNED - if you purchase something through Living Social or Amazon Social you will have lost your money and/or your sanity dealing with this unprofessional business owner.  DO  NOT waist your time and DO NOT loose your money.  The person is very experienced in delaying your appointment until after the refund time expires.\n\nDuring the months, YES MONTHS I tried to make appointment to only have them postponed with unfulfilled promises of callbacks and reschedules.  Yes I was given a lot of excuses that at first I believed, like I said, Nicole is very experienced with many sad stories about why and how she can accept your money but can not perform the service for month and month and can not return calls when promised.  \n\nIf I was the only person that had a poor experience with this business and this person I would just forget about the $120 I was scammed out of but when I called Living Social the customer serve person expressed the idea there were a lot of complaints.  Also - tracking the business movements shows multiple failed and closed websites, business names, etc.  \n\nTake my advice - RUN FAR RUN FAST from Nicole.","it is obvious this person had her friend write reviews. it is also obvious that nicole had to rest up a whole new name and business because the service was so poor from the last one she attempted to run. fyi check out healthy skin boutique in yelp. same person so you can expect the same poor performance. n ni speak from experience months of trying to get service on something that was already paid for. buyer be warned if you purchase something through living social or amazon social you will have lost your money and or your sanity dealing with this unprofessional business owner. do not waist your time and do not loose your money. the person is very experienced in delaying your appointment until after the refund time expires. n nduring the months, yes months i tried to make appointment to only have them postponed with unfulfilled promises of callbacks and reschedules. yes i was given a lot of excuses that at first i believed, like i said, nicole is very experienced with many sad stories about why and how she can accept your money but can not perform the service for month and month and can not return calls when promised. n nif i was the only person that had a poor experience with this business and this person i would just forget about the 120 i was scammed out of but when i called living social the customer serve person expressed the idea there were a lot of complaints. also tracking the business movements shows multiple failed and closed websites, business names, etc. n ntake my advice run far run fast from nicole.","neutral, caring, annoyance","[INST] A customer left us a 1-star review: 'it is obvious this person had her friend write reviews. it is also obvious that nicole had to rest up a whole new name and business because the service was so poor from the last one she attempted to run. fyi check out healthy skin boutique in yelp. same person so you can expect the same poor performance. n ni speak from experience months of trying to get service on something that was already paid for. buyer be warned if you purchase something through living social or amazon social you will have lost your money and or your sanity dealing with this unprofessional business owner. do not waist your time and do not loose your money. the person is very experienced in delaying your appointment until after the refund time expires. n nduring the months, yes months i tried to make appointment to only have them postponed with unfulfilled promises of callbacks and reschedules. yes i was given a lot of excuses that at first i believed, like i said, nicole is very experienced with many sad stories about why and how she can accept your money but can not perform the service for month and month and can not return calls when promised. n nif i was the only person that had a poor experience with this business and this person i would just forget about the 120 i was scammed out of but when i called living social the customer serve person expressed the idea there were a lot of complaints. also tracking the business movements shows multiple failed and closed websites, business names, etc. n ntake my advice run far run fast from nicole.' The customer feels neutral, caring, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'it is obvious this person had her friend write reviews. it is also obvious that nicole had to rest up a whole new name and business because the service was so poor from the last one she attempted to run. fyi check out healthy skin boutique in yelp. same person so you can expect the same poor performance. n ni speak from experience months of trying to get service on something that was already paid for. buyer be warned if you purchase something through living social or amazon social you will have lost your money and or your sanity dealing with this unprofessional business owner. do not waist your time and do not loose your money. the person is very experienced in delaying your appointment until after the refund time expires. n nduring the months, yes months i tried to make appointment to only have them postponed with unfulfilled promises of callbacks and reschedules. yes i was given a lot of excuses that at first i believed, like i said, nicole is very experienced with many sad stories about why and how she can accept your money but can not perform the service for month and month and can not return calls when promised. n nif i was the only person that had a poor experience with this business and this person i would just forget about the 120 i was scammed out of but when i called living social the customer serve person expressed the idea there were a lot of complaints. also tracking the business movements shows multiple failed and closed websites, business names, etc. n ntake my advice run far run fast from nicole.' The customer feels neutral, caring, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the customer's concerns: Respond to the review by acknowledging the customer's frustration and expressing empathy for their experience. Apologize for any inconvenience they may have faced.

2. Address the issues raised: Investigate the specific issues mentioned in the review, such as delayed appointments, unfulfilled promises, and poor communication. Identify any areas where we can improve our processes and customer service.

3. Offer a solution: Offer a solution to the customer, such as a refund or a complimentary service to make up for their poor experience."
1,"I have lived near this McDonald's for over 8 years, and sadly it has been a horrible experience for most of those 8 years.  After not visiting for the last 5 months, due to new eating habits, I stopped in last night to get a happy meal for my son.  While I did not know it was possible the service was actually worse then when I visited last, it actually was.  Spent 6 minutes between the payment window and actually getting my food, and on top of the very poor service and long wait, the mocha I purchased was actually burnt.","i have lived near this mcdonald's for over 8 years, and sadly it has been a horrible experience for most of those 8 years. after not visiting for the last 5 months, due to new eating habits, i stopped in last night to get a happy meal for my son. while i did not know it was possible the service was actually worse then when i visited last, it actually was. spent 6 minutes between the payment window and actually getting my food, and on top of the very poor service and long wait, the mocha i purchased was actually burnt.","sadness, fear, disappointment","[INST] A customer left us a 1-star review: 'i have lived near this mcdonald's for over 8 years, and sadly it has been a horrible experience for most of those 8 years. after not visiting for the last 5 months, due to new eating habits, i stopped in last night to get a happy meal for my son. while i did not know it was possible the service was actually worse then when i visited last, it actually was. spent 6 minutes between the payment window and actually getting my food, and on top of the very poor service and long wait, the mocha i purchased was actually burnt.' The customer feels sadness, fear, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i have lived near this mcdonald's for over 8 years, and sadly it has been a horrible experience for most of those 8 years. after not visiting for the last 5 months, due to new eating habits, i stopped in last night to get a happy meal for my son. while i did not know it was possible the service was actually worse then when i visited last, it actually was. spent 6 minutes between the payment window and actually getting my food, and on top of the very poor service and long wait, the mocha i purchased was actually burnt.' The customer feels sadness, fear, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. **Improve Service Speed**: Reduce wait times at the payment window by optimizing staffing levels during peak hours, streamlining the ordering process, and improving kitchen efficiency.

2. **Ensure Consistent Quality**: Train staff to prepare drinks correctly to prevent burnt beverages. Regular quality checks can help maintain high standards.

3. **Address Customer Feedback**: Acknowledge the customer's feedback and express empathy for their experience. Offer a sincere apology and a solution, such as a complimentary meal or drink next time they visit."
1,"After sitting at a table for about ten minutes, I asked the bartender why the server was ignoring me, he said there was no server,even though she was clearly present. If you are unable to take my money, I will be more than glad to spend it elsewhere. If you have a secret ordering technique, let a motherfucker know. Sorry, the schedule of servers isn't posted on the wall,and as handsome as I am, I am not psychic. So in total, fuck you, fuck your ignoring ass server, fuck your bar, aand your schedule of servers, that apparently, everyone is supposed to know.","after sitting at a table for about ten minutes, i asked the bartender why the server was ignoring me, he said there was no server,even though she was clearly present. if you are unable to take my money, i will be more than glad to spend it elsewhere. if you have a secret ordering technique, let a motherfucker know. sorry, the schedule of servers isn't posted on the wall,and as handsome as i am, i am not psychic. so in total, fuck you, fuck your ignoring ass server, fuck your bar, aand your schedule of servers, that apparently, everyone is supposed to know.","anger, annoyance, remorse","[INST] A customer left us a 1-star review: 'after sitting at a table for about ten minutes, i asked the bartender why the server was ignoring me, he said there was no server,even though she was clearly present. if you are unable to take my money, i will be more than glad to spend it elsewhere. if you have a secret ordering technique, let a motherfucker know. sorry, the schedule of servers isn't posted on the wall,and as handsome as i am, i am not psychic. so in total, fuck you, fuck your ignoring ass server, fuck your bar, aand your schedule of servers, that apparently, everyone is supposed to know.' The customer feels anger, annoyance, remorse. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'after sitting at a table for about ten minutes, i asked the bartender why the server was ignoring me, he said there was no server,even though she was clearly present. if you are unable to take my money, i will be more than glad to spend it elsewhere. if you have a secret ordering technique, let a motherfucker know. sorry, the schedule of servers isn't posted on the wall,and as handsome as i am, i am not psychic. so in total, fuck you, fuck your ignoring ass server, fuck your bar, aand your schedule of servers, that apparently, everyone is supposed to know.' The customer feels anger, annoyance, remorse. Concisely, how can we best improve our services for this customer's experience?  1. Improve Communication: Clearly display the seating system or server schedule to avoid confusion. This can be done through signage or a system where customers can easily identify their server.

2. Staff Training: Ensure all staff members are well-versed in their roles and responsibilities. Bartenders should be able to provide information about servers and the seating system.

3. Customer Service: Train staff to handle customer complaints in a professional and empathetic manner. The bartender's response to the customer's inquiry seemed dismissive and could have escalated the situation."
1,"Which sewer are the using to farm raise the lobster they serve? If I could give zero stars I would. I was so excited to find out about a lobster roll place in Las Vegas. Spent $110 to try a few things with family. All the lobster was bland despite the butter and mayo. This is not Maine lobster. Tilapia would have been more flavorful. Order came out wrong and instead of making a fresh Connecticut roll they just poured butter on top of the Maine roll. Disgusting, expensive. I left there feeling nauseous.","which sewer are the using to farm raise the lobster they serve? if i could give zero stars i would. i was so excited to find out about a lobster roll place in las vegas. spent 110 to try a few things with family. all the lobster was bland despite the butter and mayo. this is not maine lobster. tilapia would have been more flavorful. order came out wrong and instead of making a fresh connecticut roll they just poured butter on top of the maine roll. disgusting, expensive. i left there feeling nauseous.","curiosity, disgust, neutral","[INST] A customer left us a 1-star review: 'which sewer are the using to farm raise the lobster they serve? if i could give zero stars i would. i was so excited to find out about a lobster roll place in las vegas. spent 110 to try a few things with family. all the lobster was bland despite the butter and mayo. this is not maine lobster. tilapia would have been more flavorful. order came out wrong and instead of making a fresh connecticut roll they just poured butter on top of the maine roll. disgusting, expensive. i left there feeling nauseous.' The customer feels curiosity, disgust, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'which sewer are the using to farm raise the lobster they serve? if i could give zero stars i would. i was so excited to find out about a lobster roll place in las vegas. spent 110 to try a few things with family. all the lobster was bland despite the butter and mayo. this is not maine lobster. tilapia would have been more flavorful. order came out wrong and instead of making a fresh connecticut roll they just poured butter on top of the maine roll. disgusting, expensive. i left there feeling nauseous.' The customer feels curiosity, disgust, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the poor experience and express empathy for their disappointment.
2. Investigate the issue with the lobster quality and address any concerns about the sourcing of our seafood.
3. Offer a complimentary meal or discount on their next visit to make up for the dissatisfaction.
4. Ensure that orders are accurately prepared and presented, and that any special requests are communicated clearly to the kitchen staff.
5. Train staff on the differences between various types of seafood, such as lobster from Maine versus other regions, to ensure they can provide accurate information to customers."
1,"There are people that work at The Apple Store that I adore (hi Katie and Paul!) but there is an undeniable issue with the way they treat customers who need technical support, I'm flabbergasted they don't have a way to better manage time, employee resources and shit, my expectations of what's a reasonable amount of time to wait for a technician! It's just downright insane, and the fact that they can't tell you anything about the wait makes it worse.","there are people that work at the apple store that i adore hi katie and paul! but there is an undeniable issue with the way they treat customers who need technical support, i'm flabbergasted they don't have a way to better manage time, employee resources and shit, my expectations of what's a reasonable amount of time to wait for a technician! it's just downright insane, and the fact that they can't tell you anything about the wait makes it worse.","annoyance, disappointment, anger","[INST] A customer left us a 1-star review: 'there are people that work at the apple store that i adore hi katie and paul! but there is an undeniable issue with the way they treat customers who need technical support, i'm flabbergasted they don't have a way to better manage time, employee resources and shit, my expectations of what's a reasonable amount of time to wait for a technician! it's just downright insane, and the fact that they can't tell you anything about the wait makes it worse.' The customer feels annoyance, disappointment, anger. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'there are people that work at the apple store that i adore hi katie and paul! but there is an undeniable issue with the way they treat customers who need technical support, i'm flabbergasted they don't have a way to better manage time, employee resources and shit, my expectations of what's a reasonable amount of time to wait for a technician! it's just downright insane, and the fact that they can't tell you anything about the wait makes it worse.' The customer feels annoyance, disappointment, anger. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review by acknowledging the customer's frustration and apologizing for the inconvenience they experienced.

2. Address the concern: Explain that we understand their concern about the wait time for technical support and that we are working to improve our processes to better manage time and resources.

3. Offer a solution: Offer a solution, such as priority scheduling for their future visits or a follow-up call from a manager to discuss their specific issue and provide an update on the progress being made to address the wait times."
1,"I was the only customer, service good, the spaghetti sauce must of been out of a can plane as could be. Meatballs hard no taste. The Italian combo sub was like eating the sole of a shoe. The appetizer tomato.and garlic toast was very good. The atmosphere was nice. For $31 left very very DISAPPOINTED will NEVER GO BACK. I hope the owner reads this.","i was the only customer, service good, the spaghetti sauce must of been out of a can plane as could be. meatballs hard no taste. the italian combo sub was like eating the sole of a shoe. the appetizer tomato.and garlic toast was very good. the atmosphere was nice. for 31 left very very disappointed will never go back. i hope the owner reads this.","admiration, optimism, disappointment","[INST] A customer left us a 1-star review: 'i was the only customer, service good, the spaghetti sauce must of been out of a can plane as could be. meatballs hard no taste. the italian combo sub was like eating the sole of a shoe. the appetizer tomato.and garlic toast was very good. the atmosphere was nice. for 31 left very very disappointed will never go back. i hope the owner reads this.' The customer feels admiration, optimism, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i was the only customer, service good, the spaghetti sauce must of been out of a can plane as could be. meatballs hard no taste. the italian combo sub was like eating the sole of a shoe. the appetizer tomato.and garlic toast was very good. the atmosphere was nice. for 31 left very very disappointed will never go back. i hope the owner reads this.' The customer feels admiration, optimism, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the quality of our pasta dishes, specifically the spaghetti sauce and meatballs. We could consider making our sauces in-house and improving the texture and flavor of our meatballs. Additionally, we can work on the taste of our Italian combo sub to ensure it meets customer expectations. Maintaining the quality of our appetizers, such as the tomato and garlic toast, is important as well. Lastly, while the atmosphere was appreciated, we should aim to improve the overall dining experience to exceed the customer's expectations and leave a lasting positive impression."
1,"Purchased a groupon for Urbano and excited to try a Latin fusion restaurant in old town Scottsdale. Although the server was extremely kind and attentive we were sadly let down by the food. It started out well with the ambiance and look-shabby chic. We had the complementary fried plantains with spicy pico de gallo and chipotle mayo which was very good. We then had the beef and potato empanadas-they were light and crispy but beef & potatoes were kind of bland. They were good when enhanced with the pico & mayo. We also ordered the green chili burger which sounded very promising but was more like a picnic burger w/ a store bought sesame seed bun and flavorless meat. It came with fries that had crushed pepper, parsley, cotija cheese and were completely boring in taste. The spices didn't compliment the already dull fries. We also had the fish tacos that sounded divine but were fishy, (tilapia) and fell flat. All these dishes had going for them was the spicy pico de gallo. Needless to say we will not be back and would not recommend this place.","purchased a groupon for urbano and excited to try a latin fusion restaurant in old town scottsdale. although the server was extremely kind and attentive we were sadly let down by the food. it started out well with the ambiance and look shabby chic. we had the complementary fried plantains with spicy pico de gallo and chipotle mayo which was very good. we then had the beef and potato empanadas they were light and crispy but beef potatoes were kind of bland. they were good when enhanced with the pico mayo. we also ordered the green chili burger which sounded very promising but was more like a picnic burger w a store bought sesame seed bun and flavorless meat. it came with fries that had crushed pepper, parsley, cotija cheese and were completely boring in taste. the spices didn't compliment the already dull fries. we also had the fish tacos that sounded divine but were fishy, tilapia and fell flat. all these dishes had going for them was the spicy pico de gallo. needless to say we will not be back and would not recommend this place.","admiration, disappointment, sadness","[INST] A customer left us a 1-star review: 'purchased a groupon for urbano and excited to try a latin fusion restaurant in old town scottsdale. although the server was extremely kind and attentive we were sadly let down by the food. it started out well with the ambiance and look shabby chic. we had the complementary fried plantains with spicy pico de gallo and chipotle mayo which was very good. we then had the beef and potato empanadas they were light and crispy but beef potatoes were kind of bland. they were good when enhanced with the pico mayo. we also ordered the green chili burger which sounded very promising but was more like a picnic burger w a store bought sesame seed bun and flavorless meat. it came with fries that had crushed pepper, parsley, cotija cheese and were completely boring in taste. the spices didn't compliment the already dull fries. we also had the fish tacos that sounded divine but were fishy, tilapia and fell flat. all these dishes had going for them was the spicy pico de gallo. needless to say we will not be back and would not recommend this place.' The customer feels admiration, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'purchased a groupon for urbano and excited to try a latin fusion restaurant in old town scottsdale. although the server was extremely kind and attentive we were sadly let down by the food. it started out well with the ambiance and look shabby chic. we had the complementary fried plantains with spicy pico de gallo and chipotle mayo which was very good. we then had the beef and potato empanadas they were light and crispy but beef potatoes were kind of bland. they were good when enhanced with the pico mayo. we also ordered the green chili burger which sounded very promising but was more like a picnic burger w a store bought sesame seed bun and flavorless meat. it came with fries that had crushed pepper, parsley, cotija cheese and were completely boring in taste. the spices didn't compliment the already dull fries. we also had the fish tacos that sounded divine but were fishy, tilapia and fell flat. all these dishes had going for them was the spicy pico de gallo. needless to say we will not be back and would not recommend this place.' The customer feels admiration, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the flavor and quality of our dishes, particularly the green chili burger, fish tacos, and beef and potato empanadas. We could consider using fresher, higher-quality ingredients, improving the seasoning, and possibly adjusting our recipes. Additionally, we could work on ensuring consistency in the taste and presentation of our dishes. Lastly, we should aim to maintain the positive ambiance and service that the customer appreciated, while ensuring that the food matches the expectations set by the menu descriptions."
1,"If I could give this salon negative stars I would! I had the worst experience with the owner Eli! I went to the salon for highlights and extensions. I was at the salon for 6 plus hours! He jumped from one client to another. He started with my hair and did 4 other clients in between while I waited!! Finally he finished and I just wanted to get out if there. When I got home and took a closer look at my highlights, they were yellow. I asked if he used a toner and he said no. He didn't offer to tone my hair or fix the color. I had to go to another salon to have them tone it. In a matter of days my extensions (that Eli did) started to fall out. He told me to come back and he would fix them, which he did but in a matter weeks all my extensions fell out! So AGAIN I had to go to another salon to redo/fix my highlights and extensions. I asked Eli for a refund due to the poor job he did and the lack of effort in which he tried to fix my hair! I bought my own extensions which cost $400.  He charged me $400 but only offered to refund me $100! I had to threaten to take him to small claims court for him to only refund me $150. This was months later so I just took the $150. I would never recommend this place to anyone!!","if i could give this salon negative stars i would! i had the worst experience with the owner eli! i went to the salon for highlights and extensions. i was at the salon for 6 plus hours! he jumped from one client to another. he started with my hair and did 4 other clients in between while i waited!! finally he finished and i just wanted to get out if there. when i got home and took a closer look at my highlights, they were yellow. i asked if he used a toner and he said no. he didn't offer to tone my hair or fix the color. i had to go to another salon to have them tone it. in a matter of days my extensions that eli did started to fall out. he told me to come back and he would fix them, which he did but in a matter weeks all my extensions fell out! so again i had to go to another salon to redo fix my highlights and extensions. i asked eli for a refund due to the poor job he did and the lack of effort in which he tried to fix my hair! i bought my own extensions which cost 400. he charged me 400 but only offered to refund me 100! i had to threaten to take him to small claims court for him to only refund me 150. this was months later so i just took the 150. i would never recommend this place to anyone!!","disappointment, annoyance, disapproval","[INST] A customer left us a 1-star review: 'if i could give this salon negative stars i would! i had the worst experience with the owner eli! i went to the salon for highlights and extensions. i was at the salon for 6 plus hours! he jumped from one client to another. he started with my hair and did 4 other clients in between while i waited!! finally he finished and i just wanted to get out if there. when i got home and took a closer look at my highlights, they were yellow. i asked if he used a toner and he said no. he didn't offer to tone my hair or fix the color. i had to go to another salon to have them tone it. in a matter of days my extensions that eli did started to fall out. he told me to come back and he would fix them, which he did but in a matter weeks all my extensions fell out! so again i had to go to another salon to redo fix my highlights and extensions. i asked eli for a refund due to the poor job he did and the lack of effort in which he tried to fix my hair! i bought my own extensions which cost 400. he charged me 400 but only offered to refund me 100! i had to threaten to take him to small claims court for him to only refund me 150. this was months later so i just took the 150. i would never recommend this place to anyone!!' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'if i could give this salon negative stars i would! i had the worst experience with the owner eli! i went to the salon for highlights and extensions. i was at the salon for 6 plus hours! he jumped from one client to another. he started with my hair and did 4 other clients in between while i waited!! finally he finished and i just wanted to get out if there. when i got home and took a closer look at my highlights, they were yellow. i asked if he used a toner and he said no. he didn't offer to tone my hair or fix the color. i had to go to another salon to have them tone it. in a matter of days my extensions that eli did started to fall out. he told me to come back and he would fix them, which he did but in a matter weeks all my extensions fell out! so again i had to go to another salon to redo fix my highlights and extensions. i asked eli for a refund due to the poor job he did and the lack of effort in which he tried to fix my hair! i bought my own extensions which cost 400. he charged me 400 but only offered to refund me 100! i had to threaten to take him to small claims court for him to only refund me 150. this was months later so i just took the 150. i would never recommend this place to anyone!!' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the poor service and the inconvenience caused.
2. Offer a full refund for the initial service, including the cost of the extensions, as a gesture of goodwill.
3. Offer a complimentary session with a different stylist to correct the highlights and extensions.
4. Implement a policy to prioritize one client at a time during appointments to ensure quality service and timely completion.
5. Provide education to stylists on the importance of using toners for highlights and the proper care of extensions."
1,"Food was absolutely horrible! Service was mediocre. It all tasted like frozen or out of a can - nothing authentic. Spent about $100 on two adult meals, two kids meals, one beer and one frozen margarita. What a waste of time & money. Don't bother going, even the food court was better.","food was absolutely horrible! service was mediocre. it all tasted like frozen or out of a can nothing authentic. spent about 100 on two adult meals, two kids meals, one beer and one frozen margarita. what a waste of time money. don't bother going, even the food court was better.","disgust, annoyance, disapproval","[INST] A customer left us a 1-star review: 'food was absolutely horrible! service was mediocre. it all tasted like frozen or out of a can nothing authentic. spent about 100 on two adult meals, two kids meals, one beer and one frozen margarita. what a waste of time money. don't bother going, even the food court was better.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'food was absolutely horrible! service was mediocre. it all tasted like frozen or out of a can nothing authentic. spent about 100 on two adult meals, two kids meals, one beer and one frozen margarita. what a waste of time money. don't bother going, even the food court was better.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Enhance the quality of our food by using fresh ingredients and improving cooking techniques. We could also consider offering more authentic dishes that align with our restaurant's theme.

2. Service: Improve the service by training staff to provide friendly, attentive, and efficient service. This includes taking orders accurately, delivering food promptly, and addressing any concerns or issues promptly and professionally.

3. Value for Money: Ensure that the prices are competitive and that customers feel they are getting good value for their money. This could involve reviewing our pricing structure and ensuring that the portion sizes are generous."
1,"I am reluctant to give only one star seeing all the 4-5 stars on Yelp for this place which was what brought me to Los Paisas in the first place. My husband, son and I went Sunday 2pm. The place was packed and we had a short wait. We were very excited to see the place packed translating to a good restaurant and seeing the food being served to other patrons looked delicious. Unfortunately, my $15.99 seafood bouillabaise was terrible because it had 2 small/medium size shrimps, 4 frozen (not fresh) mussels, 2 tiny pieces of fish, 2 small rings (size of nickel and dime) of calamari, 3 crab legs the length and width of my fingers that was fully intacted in the shell (with no means of cracking the legs open). It came in a deceiving big bowl only to have me fish around in the sauce for the seafood. Why do they even bother having this on the menu only to serve frozen mussels and teeny tiny seafood? My husband ordered a cup of coffee which was luke warm he says. He hailed the waiter over and the waiter did remedy this by getting my husband a hotter cup of coffee. I was also excited to try the crispy pork from my husband's plate only to find it really hard to chew. Way over cooked/fried. The place was packed with Colombians so I would think its authentic and good. Don't go by my 1 star and not try this place, just don't order the seafood bouillibaise. Or maybe they just want to serve to Colombians? I'm fine with that. Its too bad we didn't have a good experience cause we are the type that would patronize a restaurant every week if we love it. Other restaurants would be glad to take my money once a week I'm sure.","i am reluctant to give only one star seeing all the 4 5 stars on yelp for this place which was what brought me to los paisas in the first place. my husband, son and i went sunday 2pm. the place was packed and we had a short wait. we were very excited to see the place packed translating to a good restaurant and seeing the food being served to other patrons looked delicious. unfortunately, my 15.99 seafood bouillabaise was terrible because it had 2 small medium size shrimps, 4 frozen not fresh mussels, 2 tiny pieces of fish, 2 small rings size of nickel and dime of calamari, 3 crab legs the length and width of my fingers that was fully intacted in the shell with no means of cracking the legs open . it came in a deceiving big bowl only to have me fish around in the sauce for the seafood. why do they even bother having this on the menu only to serve frozen mussels and teeny tiny seafood? my husband ordered a cup of coffee which was luke warm he says. he hailed the waiter over and the waiter did remedy this by getting my husband a hotter cup of coffee. i was also excited to try the crispy pork from my husband's plate only to find it really hard to chew. way over cooked fried. the place was packed with colombians so i would think its authentic and good. don't go by my 1 star and not try this place, just don't order the seafood bouillibaise. or maybe they just want to serve to colombians? i'm fine with that. its too bad we didn't have a good experience cause we are the type that would patronize a restaurant every week if we love it. other restaurants would be glad to take my money once a week i'm sure.","disappointment, excitement, disapproval","[INST] A customer left us a 1-star review: 'i am reluctant to give only one star seeing all the 4 5 stars on yelp for this place which was what brought me to los paisas in the first place. my husband, son and i went sunday 2pm. the place was packed and we had a short wait. we were very excited to see the place packed translating to a good restaurant and seeing the food being served to other patrons looked delicious. unfortunately, my 15.99 seafood bouillabaise was terrible because it had 2 small medium size shrimps, 4 frozen not fresh mussels, 2 tiny pieces of fish, 2 small rings size of nickel and dime of calamari, 3 crab legs the length and width of my fingers that was fully intacted in the shell with no means of cracking the legs open . it came in a deceiving big bowl only to have me fish around in the sauce for the seafood. why do they even bother having this on the menu only to serve frozen mussels and teeny tiny seafood? my husband ordered a cup of coffee which was luke warm he says. he hailed the waiter over and the waiter did remedy this by getting my husband a hotter cup of coffee. i was also excited to try the crispy pork from my husband's plate only to find it really hard to chew. way over cooked fried. the place was packed with colombians so i would think its authentic and good. don't go by my 1 star and not try this place, just don't order the seafood bouillibaise. or maybe they just want to serve to colombians? i'm fine with that. its too bad we didn't have a good experience cause we are the type that would patronize a restaurant every week if we love it. other restaurants would be glad to take my money once a week i'm sure.' The customer feels disappointment, excitement, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i am reluctant to give only one star seeing all the 4 5 stars on yelp for this place which was what brought me to los paisas in the first place. my husband, son and i went sunday 2pm. the place was packed and we had a short wait. we were very excited to see the place packed translating to a good restaurant and seeing the food being served to other patrons looked delicious. unfortunately, my 15.99 seafood bouillabaise was terrible because it had 2 small medium size shrimps, 4 frozen not fresh mussels, 2 tiny pieces of fish, 2 small rings size of nickel and dime of calamari, 3 crab legs the length and width of my fingers that was fully intacted in the shell with no means of cracking the legs open . it came in a deceiving big bowl only to have me fish around in the sauce for the seafood. why do they even bother having this on the menu only to serve frozen mussels and teeny tiny seafood? my husband ordered a cup of coffee which was luke warm he says. he hailed the waiter over and the waiter did remedy this by getting my husband a hotter cup of coffee. i was also excited to try the crispy pork from my husband's plate only to find it really hard to chew. way over cooked fried. the place was packed with colombians so i would think its authentic and good. don't go by my 1 star and not try this place, just don't order the seafood bouillibaise. or maybe they just want to serve to colombians? i'm fine with that. its too bad we didn't have a good experience cause we are the type that would patronize a restaurant every week if we love it. other restaurants would be glad to take my money once a week i'm sure.' The customer feels disappointment, excitement, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Los Paisas, the following steps can be taken:

1. Quality of Seafood Bouillabaise: Ensure that the seafood used in the bouillabaise is fresh and of appropriate size. Consider offering larger portions for customers who prefer a more substantial meal.

2. Presentation: Improve the presentation of the dish to make it more visually appealing. This could help manage customer expectations and enhance their dining experience.

3. Cooking Techniques: Pay attention to the cooking techniques used for dishes like the crispy pork. Ensure that it is cooked to the right level of tenderness to enhance the dining experience."
1,"I've been to this Sam Woo several times in the past and it was alright, but when I went last week, it was NASTY.  The quality has definitely gone way down.  The crab soup was bland.  The beef chow fun was too salty from being drenched in soy sauce.  The fried rice and chow mein was okay but not that good.  We also had a mushroom claypot dish that was actually decent and it was the only dish that was hot.  We had a lot of leftover food and I was not full because I didn't like the food.\n\nThis place is dirty and the service is slow.  My teacup had a crack in it which made my tea leak.  Their highchairs were filthy.\n\nThis place is ridiculously overpriced.\n\nThis place doesn't deserve to be called Sam Woo because they make the chain look bad.\n\nOh, and it is cash only.","i've been to this sam woo several times in the past and it was alright, but when i went last week, it was nasty. the quality has definitely gone way down. the crab soup was bland. the beef chow fun was too salty from being drenched in soy sauce. the fried rice and chow mein was okay but not that good. we also had a mushroom claypot dish that was actually decent and it was the only dish that was hot. we had a lot of leftover food and i was not full because i didn't like the food. n nthis place is dirty and the service is slow. my teacup had a crack in it which made my tea leak. their highchairs were filthy. n nthis place is ridiculously overpriced. n nthis place doesn't deserve to be called sam woo because they make the chain look bad. n noh, and it is cash only.","annoyance, disappointment, disapproval","[INST] A customer left us a 1-star review: 'i've been to this sam woo several times in the past and it was alright, but when i went last week, it was nasty. the quality has definitely gone way down. the crab soup was bland. the beef chow fun was too salty from being drenched in soy sauce. the fried rice and chow mein was okay but not that good. we also had a mushroom claypot dish that was actually decent and it was the only dish that was hot. we had a lot of leftover food and i was not full because i didn't like the food. n nthis place is dirty and the service is slow. my teacup had a crack in it which made my tea leak. their highchairs were filthy. n nthis place is ridiculously overpriced. n nthis place doesn't deserve to be called sam woo because they make the chain look bad. n noh, and it is cash only.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i've been to this sam woo several times in the past and it was alright, but when i went last week, it was nasty. the quality has definitely gone way down. the crab soup was bland. the beef chow fun was too salty from being drenched in soy sauce. the fried rice and chow mein was okay but not that good. we also had a mushroom claypot dish that was actually decent and it was the only dish that was hot. we had a lot of leftover food and i was not full because i didn't like the food. n nthis place is dirty and the service is slow. my teacup had a crack in it which made my tea leak. their highchairs were filthy. n nthis place is ridiculously overpriced. n nthis place doesn't deserve to be called sam woo because they make the chain look bad. n noh, and it is cash only.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your establishment, consider the following steps:

1. Quality of Food: Enhance the quality of dishes, particularly the crab soup and beef chow fun, by ensuring consistent seasoning and fresh ingredients.

2. Taste and Presentation: Train your kitchen staff to pay attention to taste and presentation, as the customer mentioned that the food was not appealing.

3. Service Speed: Improve service speed by monitoring wait times and ensuring that orders are delivered promptly.

4. Cleanliness: Increase cleaning frequency, especially high-touch areas like tables, chairs, and utensils, to maintain a clean and hygienic environment."
1,"My wife and I looked forward to eating here for weeks. We decided to get one of our favorites tonight, bbq pork ribs. Let me say... extremely disapointed! Neither one of us would recommend this place.","my wife and i looked forward to eating here for weeks. we decided to get one of our favorites tonight, bbq pork ribs. let me say... extremely disapointed! neither one of us would recommend this place.","disappointment, annoyance, sadness","[INST] A customer left us a 1-star review: 'my wife and i looked forward to eating here for weeks. we decided to get one of our favorites tonight, bbq pork ribs. let me say... extremely disapointed! neither one of us would recommend this place.' The customer feels disappointment, annoyance, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'my wife and i looked forward to eating here for weeks. we decided to get one of our favorites tonight, bbq pork ribs. let me say... extremely disapointed! neither one of us would recommend this place.' The customer feels disappointment, annoyance, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Acknowledge their disappointment: Respond to the review by acknowledging their disappointment and expressing empathy for their experience.

2. Apologize sincerely: Offer a genuine apology for the poor quality of the BBQ pork ribs and any other aspects of their visit that may have contributed to their negative experience.

3. Offer a solution: Provide a solution, such as a complimentary meal or a discount on their next visit, to make amends for the poor quality of their meal."
1,Not sure how good the food is going to be but 45 minutes to get it is unacceptable. No apologies at all from the staff either. Finally got our food. Not worth the wait.  Skip it!,not sure how good the food is going to be but 45 minutes to get it is unacceptable. no apologies at all from the staff either. finally got our food. not worth the wait. skip it!,"disapproval, confusion, neutral","[INST] A customer left us a 1-star review: 'not sure how good the food is going to be but 45 minutes to get it is unacceptable. no apologies at all from the staff either. finally got our food. not worth the wait. skip it!' The customer feels disapproval, confusion, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'not sure how good the food is going to be but 45 minutes to get it is unacceptable. no apologies at all from the staff either. finally got our food. not worth the wait. skip it!' The customer feels disapproval, confusion, neutral. Concisely, how can we best improve our services for this customer's experience?  1. Improve Delivery Time: Address the issue of long delivery times by optimizing your delivery process, whether it's through better organization, hiring more delivery staff, or investing in faster delivery methods.

2. Communicate Delays: If there are any delays in the delivery process, ensure that customers are notified promptly. This can help manage expectations and reduce frustration.

3. Offer Apologies and Compensation: Train your staff to offer apologies and compensation when there are delays in service. This could be a discount on the order, a free item, or a sincere apology."
1,The food is overpriced and so are the drinks. The atmosphere is not casual and the place is not very inviting. The hostess was not friendly and neither was the staff inside. I did not enjoy coming to this place and I don't think I'll be returning.,the food is overpriced and so are the drinks. the atmosphere is not casual and the place is not very inviting. the hostess was not friendly and neither was the staff inside. i did not enjoy coming to this place and i don't think i'll be returning.,"disappointment, disapproval, annoyance","[INST] A customer left us a 1-star review: 'the food is overpriced and so are the drinks. the atmosphere is not casual and the place is not very inviting. the hostess was not friendly and neither was the staff inside. i did not enjoy coming to this place and i don't think i'll be returning.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the food is overpriced and so are the drinks. the atmosphere is not casual and the place is not very inviting. the hostess was not friendly and neither was the staff inside. i did not enjoy coming to this place and i don't think i'll be returning.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Address Pricing Concerns: Review your menu pricing and consider offering specials or discounts to make the food and drinks more affordable for customers.

2. Improve Atmosphere: Enhance the ambiance to make it more inviting and casual. This could involve redecorating, playing softer music, or creating a more welcoming environment.

3. Train Staff on Customer Service: Provide training to your staff on how to be friendly, approachable, and attentive to customers. This includes the hostess who greeted the customer upon arrival."
1,"OWNERS - STAY AWAY FROM THEM!!!!!!!!\nRead the other reviews.  They are all true.  This company could care less about you and your tenants.  I will not even go into my long long list of problems because they have an excuse to justify everything that they do to people.  Look at how much time the owner spends responding to complaints on this site.  He does not know how to say \""I am sorry, I did not service your account correctly, let me fix it\"".  Instead he puts 100% of his effort into laying blame at everyone else's feet and getting onto these sites to justify his reasons for treating people badly.   \n\nHis office staff is horrible starting with his wife.  They have set a horrible tone in their company and it carries through to every single person that works for them.  They use their own in house maintenance department that does a horrible job as well.  I have had to have so many things reworked that they did. \n\nGreg will probably respond with a long diatribe on why I am wrong about my opinion and he is right.  Just take it for what it is, excuses.  See how he has done that to everyone else that has commented here.  He refuses to acknowledge that I am entitled to my opinion whether he likes it or not.\n\nSee his comments below.  He did exactly what I said he would.  His comments are false and manipulated to place blame on me instead of just admitting that he had poor customer service.  He gets pretty vicious doesn't he in his comments?  All false of course.","owners stay away from them!!!!!!!! nread the other reviews. they are all true. this company could care less about you and your tenants. i will not even go into my long long list of problems because they have an excuse to justify everything that they do to people. look at how much time the owner spends responding to complaints on this site. he does not know how to say i am sorry, i did not service your account correctly, let me fix it . instead he puts 100 of his effort into laying blame at everyone else's feet and getting onto these sites to justify his reasons for treating people badly. n nhis office staff is horrible starting with his wife. they have set a horrible tone in their company and it carries through to every single person that works for them. they use their own in house maintenance department that does a horrible job as well. i have had to have so many things reworked that they did. n ngreg will probably respond with a long diatribe on why i am wrong about my opinion and he is right. just take it for what it is, excuses. see how he has done that to everyone else that has commented here. he refuses to acknowledge that i am entitled to my opinion whether he likes it or not. n nsee his comments below. he did exactly what i said he would. his comments are false and manipulated to place blame on me instead of just admitting that he had poor customer service. he gets pretty vicious doesn't he in his comments? all false of course.","neutral, annoyance, disapproval","[INST] A customer left us a 1-star review: 'owners stay away from them!!!!!!!! nread the other reviews. they are all true. this company could care less about you and your tenants. i will not even go into my long long list of problems because they have an excuse to justify everything that they do to people. look at how much time the owner spends responding to complaints on this site. he does not know how to say i am sorry, i did not service your account correctly, let me fix it . instead he puts 100 of his effort into laying blame at everyone else's feet and getting onto these sites to justify his reasons for treating people badly. n nhis office staff is horrible starting with his wife. they have set a horrible tone in their company and it carries through to every single person that works for them. they use their own in house maintenance department that does a horrible job as well. i have had to have so many things reworked that they did. n ngreg will probably respond with a long diatribe on why i am wrong about my opinion and he is right. just take it for what it is, excuses. see how he has done that to everyone else that has commented here. he refuses to acknowledge that i am entitled to my opinion whether he likes it or not. n nsee his comments below. he did exactly what i said he would. his comments are false and manipulated to place blame on me instead of just admitting that he had poor customer service. he gets pretty vicious doesn't he in his comments? all false of course.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'owners stay away from them!!!!!!!! nread the other reviews. they are all true. this company could care less about you and your tenants. i will not even go into my long long list of problems because they have an excuse to justify everything that they do to people. look at how much time the owner spends responding to complaints on this site. he does not know how to say i am sorry, i did not service your account correctly, let me fix it . instead he puts 100 of his effort into laying blame at everyone else's feet and getting onto these sites to justify his reasons for treating people badly. n nhis office staff is horrible starting with his wife. they have set a horrible tone in their company and it carries through to every single person that works for them. they use their own in house maintenance department that does a horrible job as well. i have had to have so many things reworked that they did. n ngreg will probably respond with a long diatribe on why i am wrong about my opinion and he is right. just take it for what it is, excuses. see how he has done that to everyone else that has commented here. he refuses to acknowledge that i am entitled to my opinion whether he likes it or not. n nsee his comments below. he did exactly what i said he would. his comments are false and manipulated to place blame on me instead of just admitting that he had poor customer service. he gets pretty vicious doesn't he in his comments? all false of course.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the customer's concerns: Respond promptly and empathetically to the review, acknowledging their frustration and apologizing for the negative experience.

2. Address specific issues: Address each of the customer's specific complaints, such as poor maintenance service, unprofessional office staff, and lack of apology or resolution for problems.

3. Offer a solution: Offer a solution to the customer's problems, such as a refund, a discount on future services, or a meeting with the owner to discuss their concerns in more detail."
1,"This review is solely about the service. I have been dining here since they opened. I have brought family, friends, and my boyfriend here. I have never been so disappointed with service until tonight's visit. I was asked what I wanted to drink and I said water. Few minutes later the bf got his soda, but forgot my water. We were sat right next to the kitchen, so it was hard to miss us. Servers, busser, hostess, and managers passed by me all the time. They saw me not having my drink on my table. I work in this industry, and I know how hectic it gets during busy hours, but to not even drop off a glass of water!?!? I wanted to wait until anyone noticed that I haven't had a drink in front of me for more thank half an hour. Unfortunately, no one noticed. My burger finally came so i just asked the food runner for my water. Seriously Bachi Burger?!?! My burger came first than a glass of water? Guys, train your staff properly or your business will go down as quickly as you went up. If I was a secret shopper your business would have been in deep trouble. I have seen you guys grow since you opened, and I am very disappointed with the service. The last time we were here my bf wanted a milkshake. He waited for his shake longer than I waited for my water. As we were almost finishing up our meals the server goes up to us and informs us that they're out of milk. Our recent experience here really reminded me why we do not dine here often. Guys, step up your game! How can you mess up something so easy like water? Tsk tsk Bachi Burger! :(","this review is solely about the service. i have been dining here since they opened. i have brought family, friends, and my boyfriend here. i have never been so disappointed with service until tonight's visit. i was asked what i wanted to drink and i said water. few minutes later the bf got his soda, but forgot my water. we were sat right next to the kitchen, so it was hard to miss us. servers, busser, hostess, and managers passed by me all the time. they saw me not having my drink on my table. i work in this industry, and i know how hectic it gets during busy hours, but to not even drop off a glass of water!?!? i wanted to wait until anyone noticed that i haven't had a drink in front of me for more thank half an hour. unfortunately, no one noticed. my burger finally came so i just asked the food runner for my water. seriously bachi burger?!?! my burger came first than a glass of water? guys, train your staff properly or your business will go down as quickly as you went up. if i was a secret shopper your business would have been in deep trouble. i have seen you guys grow since you opened, and i am very disappointed with the service. the last time we were here my bf wanted a milkshake. he waited for his shake longer than i waited for my water. as we were almost finishing up our meals the server goes up to us and informs us that they're out of milk. our recent experience here really reminded me why we do not dine here often. guys, step up your game! how can you mess up something so easy like water? tsk tsk bachi burger!","disappointment, neutral, sadness","[INST] A customer left us a 1-star review: 'this review is solely about the service. i have been dining here since they opened. i have brought family, friends, and my boyfriend here. i have never been so disappointed with service until tonight's visit. i was asked what i wanted to drink and i said water. few minutes later the bf got his soda, but forgot my water. we were sat right next to the kitchen, so it was hard to miss us. servers, busser, hostess, and managers passed by me all the time. they saw me not having my drink on my table. i work in this industry, and i know how hectic it gets during busy hours, but to not even drop off a glass of water!?!? i wanted to wait until anyone noticed that i haven't had a drink in front of me for more thank half an hour. unfortunately, no one noticed. my burger finally came so i just asked the food runner for my water. seriously bachi burger?!?! my burger came first than a glass of water? guys, train your staff properly or your business will go down as quickly as you went up. if i was a secret shopper your business would have been in deep trouble. i have seen you guys grow since you opened, and i am very disappointed with the service. the last time we were here my bf wanted a milkshake. he waited for his shake longer than i waited for my water. as we were almost finishing up our meals the server goes up to us and informs us that they're out of milk. our recent experience here really reminded me why we do not dine here often. guys, step up your game! how can you mess up something so easy like water? tsk tsk bachi burger!' The customer feels disappointment, neutral, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this review is solely about the service. i have been dining here since they opened. i have brought family, friends, and my boyfriend here. i have never been so disappointed with service until tonight's visit. i was asked what i wanted to drink and i said water. few minutes later the bf got his soda, but forgot my water. we were sat right next to the kitchen, so it was hard to miss us. servers, busser, hostess, and managers passed by me all the time. they saw me not having my drink on my table. i work in this industry, and i know how hectic it gets during busy hours, but to not even drop off a glass of water!?!? i wanted to wait until anyone noticed that i haven't had a drink in front of me for more thank half an hour. unfortunately, no one noticed. my burger finally came so i just asked the food runner for my water. seriously bachi burger?!?! my burger came first than a glass of water? guys, train your staff properly or your business will go down as quickly as you went up. if i was a secret shopper your business would have been in deep trouble. i have seen you guys grow since you opened, and i am very disappointed with the service. the last time we were here my bf wanted a milkshake. he waited for his shake longer than i waited for my water. as we were almost finishing up our meals the server goes up to us and informs us that they're out of milk. our recent experience here really reminded me why we do not dine here often. guys, step up your game! how can you mess up something so easy like water? tsk tsk bachi burger!' The customer feels disappointment, neutral, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Bachi Burger, the following steps can be taken:

1. Enhance staff training: Ensure all staff members are well-versed in the basics of service, including promptly delivering drinks upon request, especially water, and checking on customers regularly.

2. Improve communication: Encourage open communication between kitchen and service staff to ensure that orders are delivered in the correct sequence, with drinks arriving before or at the same time as food.

3. Increase staff awareness: Train staff to be more observant of customers' needs, especially when they are seated near the kitchen or bar area."
1,"High price, takes two or more trips and would not recommend. Looking at other review sites, This is not the company I  want. They advertise a lot, but that does not mean much to me. Quality performance is available from local business at almost half the price with one day service. See my other reviews. Sorry moved on and would not use again.","high price, takes two or more trips and would not recommend. looking at other review sites, this is not the company i want. they advertise a lot, but that does not mean much to me. quality performance is available from local business at almost half the price with one day service. see my other reviews. sorry moved on and would not use again.","remorse, disapproval, sadness","[INST] A customer left us a 1-star review: 'high price, takes two or more trips and would not recommend. looking at other review sites, this is not the company i want. they advertise a lot, but that does not mean much to me. quality performance is available from local business at almost half the price with one day service. see my other reviews. sorry moved on and would not use again.' The customer feels remorse, disapproval, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'high price, takes two or more trips and would not recommend. looking at other review sites, this is not the company i want. they advertise a lot, but that does not mean much to me. quality performance is available from local business at almost half the price with one day service. see my other reviews. sorry moved on and would not use again.' The customer feels remorse, disapproval, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially win them back, we could consider the following steps:

1. Acknowledge their concerns: Respond to the review, acknowledging their dissatisfaction with the price, multiple trips, and slow service. Express empathy for their feelings and apologize for not meeting their expectations.

2. Offer a solution: Provide a special offer or discount for their next service, emphasizing the quality and expertise of our team. Offer a guarantee for prompt, one-day service to address their concerns about speed.

3. Address the root cause: Investigate the reasons for the multiple trips and high price, and make necessary improvements to streamline processes and reduce costs."
1,"The Costco of Italian restaurants.\n\nTerrible food and service.\n\nListen, I get Italian family style dining. In fact I am a fan of it, especially being from NY. But what you serve I wouldn't feed my dog.\n\nPlease leave. \n\nThank you and good day.","the costco of italian restaurants. n nterrible food and service. n nlisten, i get italian family style dining. in fact i am a fan of it, especially being from ny. but what you serve i wouldn't feed my dog. n nplease leave. n nthank you and good day.","gratitude, disapproval, annoyance","[INST] A customer left us a 1-star review: 'the costco of italian restaurants. n nterrible food and service. n nlisten, i get italian family style dining. in fact i am a fan of it, especially being from ny. but what you serve i wouldn't feed my dog. n nplease leave. n nthank you and good day.' The customer feels gratitude, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the costco of italian restaurants. n nterrible food and service. n nlisten, i get italian family style dining. in fact i am a fan of it, especially being from ny. but what you serve i wouldn't feed my dog. n nplease leave. n nthank you and good day.' The customer feels gratitude, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on three key areas:

1. Quality of Food: Enhance the quality of our dishes, ensuring they meet the standards of a discerning Italian food connoisseur, especially one from New York. This may involve sourcing better ingredients, improving cooking techniques, or consulting with a culinary expert.

2. Service: Improve the service quality by training our staff to provide attentive, friendly, and efficient service. This includes listening to customer feedback, addressing concerns promptly, and ensuring that all dishes are served hot and correctly."
1,"\""If you wish to respond to my Yelp post, Dear MGM GRAND stock answer, kindly do so via my personal email. \n\nI have Urban Spoon and Yelp app's but do not wish to slog through all responses from your customer's posts.\n\nThank you.\n\nPS Your hallways in the \""West Wing\"" are COLD. Are you cheap, disrespectful, or ignorant? Thanks.\""\n\nOn Dec 30, 2014, at 12:22 PM, \""Yelp\"" wrote:\n\n\""Hi Wesley,\nThis is an email to let you know Social M. of MGM Grand Hotel has posted a comment to your Yelp review of their business. Click below to read it on Yelp.\n\n- The Yelp Team\n\nCopyright \u00a9 2014 Yelp Inc., 140 New Montgomery, San Francisco, CA 94105, U.S.","if you wish to respond to my yelp post, dear mgm grand stock answer, kindly do so via my personal email. n ni have urban spoon and yelp app's but do not wish to slog through all responses from your customer's posts. n nthank you. n nps your hallways in the west wing are cold. are you cheap, disrespectful, or ignorant? thanks. n non dec 30, 2014, at 12 22 pm, yelp wrote n n hi wesley, nthis is an email to let you know social m. of mgm grand hotel has posted a comment to your yelp review of their business. click below to read it on yelp. n n the yelp team n ncopyright u00a9 2014 yelp inc., 140 new montgomery, san francisco, ca 94105, u.s.","gratitude, curiosity, neutral","[INST] A customer left us a 1-star review: 'if you wish to respond to my yelp post, dear mgm grand stock answer, kindly do so via my personal email. n ni have urban spoon and yelp app's but do not wish to slog through all responses from your customer's posts. n nthank you. n nps your hallways in the west wing are cold. are you cheap, disrespectful, or ignorant? thanks. n non dec 30, 2014, at 12 22 pm, yelp wrote n n hi wesley, nthis is an email to let you know social m. of mgm grand hotel has posted a comment to your yelp review of their business. click below to read it on yelp. n n the yelp team n ncopyright u00a9 2014 yelp inc., 140 new montgomery, san francisco, ca 94105, u.s.' The customer feels gratitude, curiosity, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'if you wish to respond to my yelp post, dear mgm grand stock answer, kindly do so via my personal email. n ni have urban spoon and yelp app's but do not wish to slog through all responses from your customer's posts. n nthank you. n nps your hallways in the west wing are cold. are you cheap, disrespectful, or ignorant? thanks. n non dec 30, 2014, at 12 22 pm, yelp wrote n n hi wesley, nthis is an email to let you know social m. of mgm grand hotel has posted a comment to your yelp review of their business. click below to read it on yelp. n n the yelp team n ncopyright u00a9 2014 yelp inc., 140 new montgomery, san francisco, ca 94105, u.s.' The customer feels gratitude, curiosity, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the issue: The customer has mentioned that the hallways in the West Wing are cold. We should investigate this issue and take necessary steps to rectify it, such as adjusting the heating system or providing heaters in the affected areas.

2. Provide a personalized response: Instead of responding through a public platform like Yelp, we can reach out to the customer via their personal email as they have requested. This will show that we value their feedback and are willing to address their concerns directly.

3. Improve communication: The customer seems frustrated with having to sift through multiple responses on Yelp."
1,"Customer beware; I have just learned one of the most rip off and stupid rule that Bank of America is using for crediting refund. On 3/16 I used my debit card to pay for my prescriptions. I knew before hand that it was going to cost quite a bit of money. The clerk charged my account for 1,200 dollars which was the mistake. She immediately electronically refunded the money to my account. I did not pay any attention to my balance thinking that the refund would went back in to my account immediately. This morning 3/19 I received an alert telling me that my fund is below my set limit. I immediately logged into my account ; I found the charge and did not see the credit. I called Boca customer service she told me it is their rule that the refund would not be credit back for 5 days. I complained that they took my fund immediately but yet 15 minutes after noticed the mistake the credit was made; I have to wait for 5 days it does not make sense. \""Well this is the rule. \""; she replied. You be the judge is this a rip off practice and a stupid rule or what?","customer beware i have just learned one of the most rip off and stupid rule that bank of america is using for crediting refund. on 3 16 i used my debit card to pay for my prescriptions. i knew before hand that it was going to cost quite a bit of money. the clerk charged my account for 1,200 dollars which was the mistake. she immediately electronically refunded the money to my account. i did not pay any attention to my balance thinking that the refund would went back in to my account immediately. this morning 3 19 i received an alert telling me that my fund is below my set limit. i immediately logged into my account i found the charge and did not see the credit. i called boca customer service she told me it is their rule that the refund would not be credit back for 5 days. i complained that they took my fund immediately but yet 15 minutes after noticed the mistake the credit was made i have to wait for 5 days it does not make sense. well this is the rule. she replied. you be the judge is this a rip off practice and a stupid rule or what?","neutral, realization, annoyance","[INST] A customer left us a 1-star review: 'customer beware i have just learned one of the most rip off and stupid rule that bank of america is using for crediting refund. on 3 16 i used my debit card to pay for my prescriptions. i knew before hand that it was going to cost quite a bit of money. the clerk charged my account for 1,200 dollars which was the mistake. she immediately electronically refunded the money to my account. i did not pay any attention to my balance thinking that the refund would went back in to my account immediately. this morning 3 19 i received an alert telling me that my fund is below my set limit. i immediately logged into my account i found the charge and did not see the credit. i called boca customer service she told me it is their rule that the refund would not be credit back for 5 days. i complained that they took my fund immediately but yet 15 minutes after noticed the mistake the credit was made i have to wait for 5 days it does not make sense. well this is the rule. she replied. you be the judge is this a rip off practice and a stupid rule or what?' The customer feels neutral, realization, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'customer beware i have just learned one of the most rip off and stupid rule that bank of america is using for crediting refund. on 3 16 i used my debit card to pay for my prescriptions. i knew before hand that it was going to cost quite a bit of money. the clerk charged my account for 1,200 dollars which was the mistake. she immediately electronically refunded the money to my account. i did not pay any attention to my balance thinking that the refund would went back in to my account immediately. this morning 3 19 i received an alert telling me that my fund is below my set limit. i immediately logged into my account i found the charge and did not see the credit. i called boca customer service she told me it is their rule that the refund would not be credit back for 5 days. i complained that they took my fund immediately but yet 15 minutes after noticed the mistake the credit was made i have to wait for 5 days it does not make sense. well this is the rule. she replied. you be the judge is this a rip off practice and a stupid rule or what?' The customer feels neutral, realization, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could:

1. Clarify our refund policy: Clearly communicate the 5-day refund credit policy to customers, preferably during the transaction or immediately after the refund is processed. This can help manage customer expectations and reduce confusion.

2. Offer proactive communication: Notify customers when a refund is processed and provide an estimated time for the credit to appear in their account. This can help customers avoid overdraft fees and maintain a better understanding of their account balance.

3. Empower customer service representatives: Train representatives to handle customer complaints effectively and empathetically."
1,"Worst Service I ever had! Our party waited over an hour and a half for food to arrive, we waited 20-30 minutes for chips & salsa and even for them to bring us drinks!! When we complained about the long wait the manager and owner did not want to hear it! It was obvious they don't want to improve their restaurant by listening to customer suggestions. They were rude and flat out did not care to insult US paying customers for letting them know their food took too long!! We will never go back, good Mexican food can easily be found anywhere and this place was pricey and the food was mediocre,  so you won't be missing anything by skipping this place and going somewhere else were customers are valued!","worst service i ever had! our party waited over an hour and a half for food to arrive, we waited 20 30 minutes for chips salsa and even for them to bring us drinks!! when we complained about the long wait the manager and owner did not want to hear it! it was obvious they don't want to improve their restaurant by listening to customer suggestions. they were rude and flat out did not care to insult us paying customers for letting them know their food took too long!! we will never go back, good mexican food can easily be found anywhere and this place was pricey and the food was mediocre, so you won't be missing anything by skipping this place and going somewhere else were customers are valued!","annoyance, disappointment, anger","[INST] A customer left us a 1-star review: 'worst service i ever had! our party waited over an hour and a half for food to arrive, we waited 20 30 minutes for chips salsa and even for them to bring us drinks!! when we complained about the long wait the manager and owner did not want to hear it! it was obvious they don't want to improve their restaurant by listening to customer suggestions. they were rude and flat out did not care to insult us paying customers for letting them know their food took too long!! we will never go back, good mexican food can easily be found anywhere and this place was pricey and the food was mediocre, so you won't be missing anything by skipping this place and going somewhere else were customers are valued!' The customer feels annoyance, disappointment, anger. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'worst service i ever had! our party waited over an hour and a half for food to arrive, we waited 20 30 minutes for chips salsa and even for them to bring us drinks!! when we complained about the long wait the manager and owner did not want to hear it! it was obvious they don't want to improve their restaurant by listening to customer suggestions. they were rude and flat out did not care to insult us paying customers for letting them know their food took too long!! we will never go back, good mexican food can easily be found anywhere and this place was pricey and the food was mediocre, so you won't be missing anything by skipping this place and going somewhere else were customers are valued!' The customer feels annoyance, disappointment, anger. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address the issues raised in the review, consider the following steps:

1. Acknowledge the customer's frustration: Send a personalized response to the review, acknowledging their disappointment and expressing empathy for the long wait they experienced.

2. Apologize sincerely: Offer a genuine apology for the poor service they encountered, emphasizing that it does not reflect the standards you aim to uphold.

3. Offer a solution: Provide a solution, such as a complimentary meal or discount on their next visit, to make amends for the inconvenience they experienced."
1,"We were packing up to leave Vegas and needed to get an early Brunch. On the drive out we see several signs for the $7-9 Prime Rib, no strings attached [unlike other casinos that require you to sign into a players reward program or some other hook]. \n\nUnfortunately the Prime Rib eluded me as the rest of my party wanted breakfast so I was sucked into the pit that was the buffet at Terribles. The dining area is split between a sit down dining area for table service and an all you can eat buffet service.\n\nNow I shouldn't rag on Terribles too much, you can only expect so much for a 7-8 dollar buffet.\n\nBut it was pretty bad.\n\nThe meats were greasy as all heck, Turkey was so dry it would turn to dust and ashes when poked. The sausages consisted of casing, fat and a small tiny vain of meat. The beef brisket ranged from charcoal to gritty fat. The potatoes were meh.. \n\nJust a bad experience. \n\nOh and the place was dirty. Seriously. Go check it out, the place is decked out with fake trees and plants all over the place. The tops of which have dust bunnies and huge piles of dust.\n\nYuck.\n\nJust no..  say no to Terribles food.","we were packing up to leave vegas and needed to get an early brunch. on the drive out we see several signs for the 7 9 prime rib, no strings attached unlike other casinos that require you to sign into a players reward program or some other hook . n nunfortunately the prime rib eluded me as the rest of my party wanted breakfast so i was sucked into the pit that was the buffet at terribles. the dining area is split between a sit down dining area for table service and an all you can eat buffet service. n nnow i shouldn't rag on terribles too much, you can only expect so much for a 7 8 dollar buffet. n nbut it was pretty bad. n nthe meats were greasy as all heck, turkey was so dry it would turn to dust and ashes when poked. the sausages consisted of casing, fat and a small tiny vain of meat. the beef brisket ranged from charcoal to gritty fat. the potatoes were meh.. n njust a bad experience. n noh and the place was dirty. seriously. go check it out, the place is decked out with fake trees and plants all over the place. the tops of which have dust bunnies and huge piles of dust. n nyuck. n njust no.. say no to terribles food.","neutral, disappointment, disapproval","[INST] A customer left us a 1-star review: 'we were packing up to leave vegas and needed to get an early brunch. on the drive out we see several signs for the 7 9 prime rib, no strings attached unlike other casinos that require you to sign into a players reward program or some other hook . n nunfortunately the prime rib eluded me as the rest of my party wanted breakfast so i was sucked into the pit that was the buffet at terribles. the dining area is split between a sit down dining area for table service and an all you can eat buffet service. n nnow i shouldn't rag on terribles too much, you can only expect so much for a 7 8 dollar buffet. n nbut it was pretty bad. n nthe meats were greasy as all heck, turkey was so dry it would turn to dust and ashes when poked. the sausages consisted of casing, fat and a small tiny vain of meat. the beef brisket ranged from charcoal to gritty fat. the potatoes were meh.. n njust a bad experience. n noh and the place was dirty. seriously. go check it out, the place is decked out with fake trees and plants all over the place. the tops of which have dust bunnies and huge piles of dust. n nyuck. n njust no.. say no to terribles food.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'we were packing up to leave vegas and needed to get an early brunch. on the drive out we see several signs for the 7 9 prime rib, no strings attached unlike other casinos that require you to sign into a players reward program or some other hook . n nunfortunately the prime rib eluded me as the rest of my party wanted breakfast so i was sucked into the pit that was the buffet at terribles. the dining area is split between a sit down dining area for table service and an all you can eat buffet service. n nnow i shouldn't rag on terribles too much, you can only expect so much for a 7 8 dollar buffet. n nbut it was pretty bad. n nthe meats were greasy as all heck, turkey was so dry it would turn to dust and ashes when poked. the sausages consisted of casing, fat and a small tiny vain of meat. the beef brisket ranged from charcoal to gritty fat. the potatoes were meh.. n njust a bad experience. n noh and the place was dirty. seriously. go check it out, the place is decked out with fake trees and plants all over the place. the tops of which have dust bunnies and huge piles of dust. n nyuck. n njust no.. say no to terribles food.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Terrible's, we could focus on the following areas:

1. Enhance the quality of food offerings, particularly the meats, sausages, and brisket, to make them less greasy and more flavorful.
2. Improve the dryness of the turkey and ensure it is properly cooked to maintain its moisture.
3. Offer a wider variety of breakfast options to cater to different preferences within a party.
4. Cleanliness: Regularly clean and maintain the dining area, especially the fake trees and plants, to prevent dust accumulation."
1,"I have ordered from Sassy Sal's in the past and the order has been wrong.  So hoping against hope we ordered again.   Guess what, order wrong again.  Last time we order from them.  Their phone help leaves a lot to be desired.","i have ordered from sassy sal's in the past and the order has been wrong. so hoping against hope we ordered again. guess what, order wrong again. last time we order from them. their phone help leaves a lot to be desired.","optimism, disappointment, neutral","[INST] A customer left us a 1-star review: 'i have ordered from sassy sal's in the past and the order has been wrong. so hoping against hope we ordered again. guess what, order wrong again. last time we order from them. their phone help leaves a lot to be desired.' The customer feels optimism, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i have ordered from sassy sal's in the past and the order has been wrong. so hoping against hope we ordered again. guess what, order wrong again. last time we order from them. their phone help leaves a lot to be desired.' The customer feels optimism, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience with Sassy Sal's, we can focus on the following areas:

1. Order Accuracy: Ensure that orders are double-checked before dispatch to prevent errors.
2. Communication: Improve phone support by providing clear, concise, and helpful responses to customer inquiries.
3. Follow-up: Reach out to the customer after receiving their order to confirm that everything is correct and to offer assistance if needed.
4. Empathy: Acknowledge the customer's frustration and express understanding for their disappointment. Offer a solution, such as a refund or replacement, to make things right."
1,"I've been to this restaurant a couple times. The food has been fine, service has been slow. This visit can be summed up with two words... frozen salmon. \n\nLiterally served four pieces of frozen salmon sashimi on the plate. Not really cold salmon, frozen solid salmon. I politely pointed it out to the server and she called the manager over who proceeded to lecture me about the salmon. \n\nWell, he certainly made his point... I hope it was worth it. No tip and I'll never be back.","i've been to this restaurant a couple times. the food has been fine, service has been slow. this visit can be summed up with two words... frozen salmon. n nliterally served four pieces of frozen salmon sashimi on the plate. not really cold salmon, frozen solid salmon. i politely pointed it out to the server and she called the manager over who proceeded to lecture me about the salmon. n nwell, he certainly made his point... i hope it was worth it. no tip and i'll never be back.","optimism, approval, neutral","[INST] A customer left us a 1-star review: 'i've been to this restaurant a couple times. the food has been fine, service has been slow. this visit can be summed up with two words... frozen salmon. n nliterally served four pieces of frozen salmon sashimi on the plate. not really cold salmon, frozen solid salmon. i politely pointed it out to the server and she called the manager over who proceeded to lecture me about the salmon. n nwell, he certainly made his point... i hope it was worth it. no tip and i'll never be back.' The customer feels optimism, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i've been to this restaurant a couple times. the food has been fine, service has been slow. this visit can be summed up with two words... frozen salmon. n nliterally served four pieces of frozen salmon sashimi on the plate. not really cold salmon, frozen solid salmon. i politely pointed it out to the server and she called the manager over who proceeded to lecture me about the salmon. n nwell, he certainly made his point... i hope it was worth it. no tip and i'll never be back.' The customer feels optimism, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps can be taken:

1. Apologize sincerely for the inconvenience and poor quality of the meal, acknowledging the frozen salmon issue.
2. Offer a genuine apology and a complimentary meal or discount on a future visit to make up for the disappointing experience.
3. Train staff on proper handling and preparation of sashimi, ensuring they are aware of the importance of serving fresh, properly chilled seafood.
4. Improve kitchen efficiency to reduce wait times between ordering and receiving food."
1,"Called for an appointment and to make sure that they received my vision insurance plan as the plan website recommend this place. \nA totally rude lady picks the phone and after I ask about the plan and is obvious that my question is making her life difficult,  she puts me on hold for about 3 minutes comes back tell me that they don't take the insurance. When I explained that their website recommends them puts me on hold again for 5 minutes and again picks the phone ask me if I want to make an appointing without an insurance completely rude and without any concern of customer care. I told her that I was just going to check with my plan  and she hung up the phone on me. There are so many other stores like this in the area but was the closes home but in definitely going somewhere else.","called for an appointment and to make sure that they received my vision insurance plan as the plan website recommend this place. na totally rude lady picks the phone and after i ask about the plan and is obvious that my question is making her life difficult, she puts me on hold for about 3 minutes comes back tell me that they don't take the insurance. when i explained that their website recommends them puts me on hold again for 5 minutes and again picks the phone ask me if i want to make an appointing without an insurance completely rude and without any concern of customer care. i told her that i was just going to check with my plan and she hung up the phone on me. there are so many other stores like this in the area but was the closes home but in definitely going somewhere else.","annoyance, neutral, anger","[INST] A customer left us a 1-star review: 'called for an appointment and to make sure that they received my vision insurance plan as the plan website recommend this place. na totally rude lady picks the phone and after i ask about the plan and is obvious that my question is making her life difficult, she puts me on hold for about 3 minutes comes back tell me that they don't take the insurance. when i explained that their website recommends them puts me on hold again for 5 minutes and again picks the phone ask me if i want to make an appointing without an insurance completely rude and without any concern of customer care. i told her that i was just going to check with my plan and she hung up the phone on me. there are so many other stores like this in the area but was the closes home but in definitely going somewhere else.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'called for an appointment and to make sure that they received my vision insurance plan as the plan website recommend this place. na totally rude lady picks the phone and after i ask about the plan and is obvious that my question is making her life difficult, she puts me on hold for about 3 minutes comes back tell me that they don't take the insurance. when i explained that their website recommends them puts me on hold again for 5 minutes and again picks the phone ask me if i want to make an appointing without an insurance completely rude and without any concern of customer care. i told her that i was just going to check with my plan and she hung up the phone on me. there are so many other stores like this in the area but was the closes home but in definitely going somewhere else.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Train staff on effective communication skills: The customer felt that the representative was rude, which may have been due to a lack of communication skills. Providing training on active listening, empathy, and clear communication can help improve interactions with customers.

2. Verify insurance acceptance before scheduling appointments: To avoid confusion and frustration for customers, it's important to verify insurance acceptance before scheduling appointments. This can be done by contacting the insurance provider or checking the provider's website."
1,"Wow.......for all the wrong reasons. \n\nMy wife and I have seen a good amount of Cirque shows as well as other big shows offered in Vegas. When I saw previews about Zarkana I was pretty excited for its arrival. Without giving away too much about the show I'll just list the pro's and con's:\n\nBAD:\n\n- There was too much singing involved. I'm not 100% sure about this show but for other Cirque shows their songs are from made up languages. So essentially you're just listening to people sing and screech in gibberish.\n\n- The acrobatics were pretty boring and they kept on screwing up to the point it got annoying. This happened for at least 3-4 of the acts. \n\n- There might be a deeper meaning that I probably didn't understand but nobody in our group of 4 understood what the show was about.\n\nGOOD:\n\n- The  cannon scene.\n\n\nI would definitely NOT recommend this show to anyone. It was insanely boring, the story lacked direction and the singing was very annoying. KA still reigns supreme for Cirque shows(seen O, Zumanity, Ka and Zarkana). If you want humor I would highly suggest watching Absinthe in Caesars, which is our favorite show in Vegas.","wow.......for all the wrong reasons. n nmy wife and i have seen a good amount of cirque shows as well as other big shows offered in vegas. when i saw previews about zarkana i was pretty excited for its arrival. without giving away too much about the show i'll just list the pro's and con's n nbad n n there was too much singing involved. i'm not 100 sure about this show but for other cirque shows their songs are from made up languages. so essentially you're just listening to people sing and screech in gibberish. n n the acrobatics were pretty boring and they kept on screwing up to the point it got annoying. this happened for at least 3 4 of the acts. n n there might be a deeper meaning that i probably didn't understand but nobody in our group of 4 understood what the show was about. n ngood n n the cannon scene. n n ni would definitely not recommend this show to anyone. it was insanely boring, the story lacked direction and the singing was very annoying. ka still reigns supreme for cirque shows seen o, zumanity, ka and zarkana . if you want humor i would highly suggest watching absinthe in caesars, which is our favorite show in vegas.","excitement, neutral, curiosity","[INST] A customer left us a 1-star review: 'wow.......for all the wrong reasons. n nmy wife and i have seen a good amount of cirque shows as well as other big shows offered in vegas. when i saw previews about zarkana i was pretty excited for its arrival. without giving away too much about the show i'll just list the pro's and con's n nbad n n there was too much singing involved. i'm not 100 sure about this show but for other cirque shows their songs are from made up languages. so essentially you're just listening to people sing and screech in gibberish. n n the acrobatics were pretty boring and they kept on screwing up to the point it got annoying. this happened for at least 3 4 of the acts. n n there might be a deeper meaning that i probably didn't understand but nobody in our group of 4 understood what the show was about. n ngood n n the cannon scene. n n ni would definitely not recommend this show to anyone. it was insanely boring, the story lacked direction and the singing was very annoying. ka still reigns supreme for cirque shows seen o, zumanity, ka and zarkana . if you want humor i would highly suggest watching absinthe in caesars, which is our favorite show in vegas.' The customer feels excitement, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'wow.......for all the wrong reasons. n nmy wife and i have seen a good amount of cirque shows as well as other big shows offered in vegas. when i saw previews about zarkana i was pretty excited for its arrival. without giving away too much about the show i'll just list the pro's and con's n nbad n n there was too much singing involved. i'm not 100 sure about this show but for other cirque shows their songs are from made up languages. so essentially you're just listening to people sing and screech in gibberish. n n the acrobatics were pretty boring and they kept on screwing up to the point it got annoying. this happened for at least 3 4 of the acts. n n there might be a deeper meaning that i probably didn't understand but nobody in our group of 4 understood what the show was about. n ngood n n the cannon scene. n n ni would definitely not recommend this show to anyone. it was insanely boring, the story lacked direction and the singing was very annoying. ka still reigns supreme for cirque shows seen o, zumanity, ka and zarkana . if you want humor i would highly suggest watching absinthe in caesars, which is our favorite show in vegas.' The customer feels excitement, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Reduce the amount of singing in the show, or ensure that the songs are more engaging and less repetitive.
2. Improve the acrobatics and reduce errors during performances to enhance the overall quality and entertainment value.
3. Clarify the narrative or storyline of the show to make it more understandable and engaging for the audience.
4. Consider offering a brief synopsis or program guide for the show to help audiences follow along and appreciate the deeper meaning.
5. Offer a more diverse range of shows to cater to different preferences, such as humor in Absinthe as suggested by the customer."
1,My friend and I drove from Green Valley planning on getting to the theater with just enough time to park when the previews were about to start.  No luck.  The previews were supposed to start at 10:05 and we were there at 10:02.. all gates locked up and no one around to let us in.  I left my car outside and walked over to the concession area and it was closed.  A girl outside was pretty mad that they had sold her a large drink and popcorn and told her about the free refills and closed 10 minutes later.  Half of the movies had just started and the concessions were closed... doesn't make much sense to me!\n \nWe couldn't get in so we parked outside and watched about 1/3rd of Despicable Me before being asked to leave.  It's a nice idea and affordable but make sure to be careful because it's in a really bad part of town.,my friend and i drove from green valley planning on getting to the theater with just enough time to park when the previews were about to start. no luck. the previews were supposed to start at 10 05 and we were there at 10 02.. all gates locked up and no one around to let us in. i left my car outside and walked over to the concession area and it was closed. a girl outside was pretty mad that they had sold her a large drink and popcorn and told her about the free refills and closed 10 minutes later. half of the movies had just started and the concessions were closed... doesn't make much sense to me! n nwe couldn't get in so we parked outside and watched about 1 3rd of despicable me before being asked to leave. it's a nice idea and affordable but make sure to be careful because it's in a really bad part of town.,"disappointment, neutral, annoyance","[INST] A customer left us a 1-star review: 'my friend and i drove from green valley planning on getting to the theater with just enough time to park when the previews were about to start. no luck. the previews were supposed to start at 10 05 and we were there at 10 02.. all gates locked up and no one around to let us in. i left my car outside and walked over to the concession area and it was closed. a girl outside was pretty mad that they had sold her a large drink and popcorn and told her about the free refills and closed 10 minutes later. half of the movies had just started and the concessions were closed... doesn't make much sense to me! n nwe couldn't get in so we parked outside and watched about 1 3rd of despicable me before being asked to leave. it's a nice idea and affordable but make sure to be careful because it's in a really bad part of town.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'my friend and i drove from green valley planning on getting to the theater with just enough time to park when the previews were about to start. no luck. the previews were supposed to start at 10 05 and we were there at 10 02.. all gates locked up and no one around to let us in. i left my car outside and walked over to the concession area and it was closed. a girl outside was pretty mad that they had sold her a large drink and popcorn and told her about the free refills and closed 10 minutes later. half of the movies had just started and the concessions were closed... doesn't make much sense to me! n nwe couldn't get in so we parked outside and watched about 1 3rd of despicable me before being asked to leave. it's a nice idea and affordable but make sure to be careful because it's in a really bad part of town.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Improve timing and communication: Ensure that the theater opens at the stated time and communicate any delays or changes effectively.

2. Enhance security: Address concerns about the area by improving lighting, security, and signage to make customers feel safer.

3. Extend concession hours: Extend concession hours to accommodate customers who arrive early and ensure that they can purchase food and drinks before the movies start.

4. Provide clear signage: Place clear signage with opening hours and contact information for any emergencies or issues."
1,"This gym is not always packed, but nobody ever bothers to put their weights back where they go.  It's always a mess and usually difficult to find the dumbbell or EZ barbell weights you are looking for, because someone has left them in a different part of the gym.  I've never seen one staff member try and keep the place somewhat organized. It's usually a disaster.  I'd rather drive further to a different location to avoid frustration at this gym.","this gym is not always packed, but nobody ever bothers to put their weights back where they go. it's always a mess and usually difficult to find the dumbbell or ez barbell weights you are looking for, because someone has left them in a different part of the gym. i've never seen one staff member try and keep the place somewhat organized. it's usually a disaster. i'd rather drive further to a different location to avoid frustration at this gym.","disappointment, annoyance, disapproval","[INST] A customer left us a 1-star review: 'this gym is not always packed, but nobody ever bothers to put their weights back where they go. it's always a mess and usually difficult to find the dumbbell or ez barbell weights you are looking for, because someone has left them in a different part of the gym. i've never seen one staff member try and keep the place somewhat organized. it's usually a disaster. i'd rather drive further to a different location to avoid frustration at this gym.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this gym is not always packed, but nobody ever bothers to put their weights back where they go. it's always a mess and usually difficult to find the dumbbell or ez barbell weights you are looking for, because someone has left them in a different part of the gym. i've never seen one staff member try and keep the place somewhat organized. it's usually a disaster. i'd rather drive further to a different location to avoid frustration at this gym.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider implementing the following changes:

1. Enforce a strict policy on weight equipment organization: Provide clear signage or instructions on where to return weights after use.

2. Regularly inspect the gym and ensure weights are properly stored: Assign a staff member or team to check the gym throughout the day and encourage members to follow the weight storage guidelines.

3. Offer incentives for maintaining a clean and organized gym: Reward members who consistently keep the gym tidy with discounts, freebies, or recognition."
1,"The service was descent, atmosphere loud as usual, and wait time was rather short for a saturday night around 6:00 pm. Our waiter was friendly and super energetic! For as busy as it was he was very attentive. However, this review was about my food. I had the Roadhouse Steak Salad (or something like that) and it was decent. I didnt eat much or it and took it home. Oh how I wish I had finished it there so I could have shown the manager the piece of BROKEN CERAMIC in my salad. Alas...a few hours later I sat down to nibble on it and nearly broke my tooth on it! Now I dont want to finish the salad in fear of chipping my tooth or ripping my intestines open with sharp ceramic pieces! Needless to say it will be a long before I ever return to a Texas Roadhouse!","the service was descent, atmosphere loud as usual, and wait time was rather short for a saturday night around 6 00 pm. our waiter was friendly and super energetic! for as busy as it was he was very attentive. however, this review was about my food. i had the roadhouse steak salad or something like that and it was decent. i didnt eat much or it and took it home. oh how i wish i had finished it there so i could have shown the manager the piece of broken ceramic in my salad. alas...a few hours later i sat down to nibble on it and nearly broke my tooth on it! now i dont want to finish the salad in fear of chipping my tooth or ripping my intestines open with sharp ceramic pieces! needless to say it will be a long before i ever return to a texas roadhouse!","desire, disappointment, neutral","[INST] A customer left us a 1-star review: 'the service was descent, atmosphere loud as usual, and wait time was rather short for a saturday night around 6 00 pm. our waiter was friendly and super energetic! for as busy as it was he was very attentive. however, this review was about my food. i had the roadhouse steak salad or something like that and it was decent. i didnt eat much or it and took it home. oh how i wish i had finished it there so i could have shown the manager the piece of broken ceramic in my salad. alas...a few hours later i sat down to nibble on it and nearly broke my tooth on it! now i dont want to finish the salad in fear of chipping my tooth or ripping my intestines open with sharp ceramic pieces! needless to say it will be a long before i ever return to a texas roadhouse!' The customer feels desire, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the service was descent, atmosphere loud as usual, and wait time was rather short for a saturday night around 6 00 pm. our waiter was friendly and super energetic! for as busy as it was he was very attentive. however, this review was about my food. i had the roadhouse steak salad or something like that and it was decent. i didnt eat much or it and took it home. oh how i wish i had finished it there so i could have shown the manager the piece of broken ceramic in my salad. alas...a few hours later i sat down to nibble on it and nearly broke my tooth on it! now i dont want to finish the salad in fear of chipping my tooth or ripping my intestines open with sharp ceramic pieces! needless to say it will be a long before i ever return to a texas roadhouse!' The customer feels desire, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on three key areas: food quality, communication, and follow-up.

1. Food Quality: Ensure that all food served is thoroughly checked for foreign objects before it reaches the customer. This could involve a more rigorous inspection process or investing in better quality ingredients.

2. Communication: Improve communication with customers about the inspection process. If a foreign object is found in a dish, immediately inform the customer and offer a replacement or refund. This shows that we value their safety and are willing to rectify the situation."
1,"My experience with BuddyV was terrible. I ordered house salad and the house special of shrimps with fettuccine. I told the waiter that I cannot have any bacon or pork products (due to religious reason); he understood but didn't care to mention that the salad has bruschetta on it. Well when the salad came I raised concerns and was told another salad is coming without meat.. but after ten minutes and rest of my party already had their salad finished; my salad never came. Later the manager came asking the same questions and promising another salad; to which I told him no since I didn't want start on salad while my party is on their main entr\u00e9e'. I was hoping the food would be good, but no.. The pasta was not fully cooked, hard to chew, dry and only 3 shrimps!!! For a $30 entr\u00e9e' I was expecting some good.  But no! This place is over rated; like many other things in Vegas.","my experience with buddyv was terrible. i ordered house salad and the house special of shrimps with fettuccine. i told the waiter that i cannot have any bacon or pork products due to religious reason he understood but didn't care to mention that the salad has bruschetta on it. well when the salad came i raised concerns and was told another salad is coming without meat.. but after ten minutes and rest of my party already had their salad finished my salad never came. later the manager came asking the same questions and promising another salad to which i told him no since i didn't want start on salad while my party is on their main entr u00e9e'. i was hoping the food would be good, but no.. the pasta was not fully cooked, hard to chew, dry and only 3 shrimps!!! for a 30 entr u00e9e' i was expecting some good. but no! this place is over rated like many other things in vegas.","neutral, disappointment, fear","[INST] A customer left us a 1-star review: 'my experience with buddyv was terrible. i ordered house salad and the house special of shrimps with fettuccine. i told the waiter that i cannot have any bacon or pork products due to religious reason he understood but didn't care to mention that the salad has bruschetta on it. well when the salad came i raised concerns and was told another salad is coming without meat.. but after ten minutes and rest of my party already had their salad finished my salad never came. later the manager came asking the same questions and promising another salad to which i told him no since i didn't want start on salad while my party is on their main entr u00e9e'. i was hoping the food would be good, but no.. the pasta was not fully cooked, hard to chew, dry and only 3 shrimps!!! for a 30 entr u00e9e' i was expecting some good. but no! this place is over rated like many other things in vegas.' The customer feels neutral, disappointment, fear. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'my experience with buddyv was terrible. i ordered house salad and the house special of shrimps with fettuccine. i told the waiter that i cannot have any bacon or pork products due to religious reason he understood but didn't care to mention that the salad has bruschetta on it. well when the salad came i raised concerns and was told another salad is coming without meat.. but after ten minutes and rest of my party already had their salad finished my salad never came. later the manager came asking the same questions and promising another salad to which i told him no since i didn't want start on salad while my party is on their main entr u00e9e'. i was hoping the food would be good, but no.. the pasta was not fully cooked, hard to chew, dry and only 3 shrimps!!! for a 30 entr u00e9e' i was expecting some good. but no! this place is over rated like many other things in vegas.' The customer feels neutral, disappointment, fear. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Buddyv, the following steps could be taken:

1. Train staff on dietary restrictions: Ensure all waitstaff are well-versed in dietary restrictions, including religious ones, and communicate these to the kitchen staff. In this case, the waiter should have informed the customer about the bruschetta on the house salad.

2. Improve communication: Keep customers informed about any delays or changes in their order. In this case, the customer felt frustrated when their second salad never arrived after ten minutes.

3. Enhance food quality: Ensure that all dishes are cooked properly and to the customer's satisfaction."
1,"Don't waste your time or money, incredibly slow service. I get that its family owned however they need to get with the times and truly make a effort to connect with their guests, especially first time guests. Very disappointed.","don't waste your time or money, incredibly slow service. i get that its family owned however they need to get with the times and truly make a effort to connect with their guests, especially first time guests. very disappointed.","disappointment, disapproval, annoyance","[INST] A customer left us a 1-star review: 'don't waste your time or money, incredibly slow service. i get that its family owned however they need to get with the times and truly make a effort to connect with their guests, especially first time guests. very disappointed.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'don't waste your time or money, incredibly slow service. i get that its family owned however they need to get with the times and truly make a effort to connect with their guests, especially first time guests. very disappointed.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Acknowledge their feedback: Respond to the review promptly, acknowledging their disappointment and expressing empathy for their experience.

2. Apologize sincerely: Offer a genuine apology for the slow service and any inconvenience caused.

3. Offer a solution: Provide a clear and concise plan to rectify the situation, such as offering a discount or complimentary service on their next visit to make up for the poor experience."
1,I went to get lunch around 10:26 and there's always some kind of hassle with these people. The rude woman in drive thru said we're not serving lunch right now. But when I went to the same place 3 weeks ago they started serving it at 10:20 WTF ???? I left this dump. What a lousy way to start the day. Cocksuckers !!!,i went to get lunch around 10 26 and there's always some kind of hassle with these people. the rude woman in drive thru said we're not serving lunch right now. but when i went to the same place 3 weeks ago they started serving it at 10 20 wtf ???? i left this dump. what a lousy way to start the day. cocksuckers !!!,"annoyance, disappointment, neutral","[INST] A customer left us a 1-star review: 'i went to get lunch around 10 26 and there's always some kind of hassle with these people. the rude woman in drive thru said we're not serving lunch right now. but when i went to the same place 3 weeks ago they started serving it at 10 20 wtf ???? i left this dump. what a lousy way to start the day. cocksuckers !!!' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i went to get lunch around 10 26 and there's always some kind of hassle with these people. the rude woman in drive thru said we're not serving lunch right now. but when i went to the same place 3 weeks ago they started serving it at 10 20 wtf ???? i left this dump. what a lousy way to start the day. cocksuckers !!!' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Clarify Lunch Hours: Ensure that our lunch hours are clearly communicated to customers, both online and in-store, to avoid confusion about when we start serving lunch.

2. Train Staff on Customer Service: Provide training to our staff on effective communication and customer service skills to ensure a positive experience for all customers.

3. Consistency: Ensure that our lunch hours are consistent and adhered to, to maintain customer trust and satisfaction."
1,"I work across from this place. I ordered a \""lunch Greek salad\"" that was advertised for $5.90, with FREE DELIVERY. When they delivered it, the price was $11.80!! Salad was $8.49 with $2.50 delivery. They had to WALK across the street...really?\n\nI called to question the price. She was very rude.\n\n I recommend this restaurant, to the patrons from our theater, all the time.  NEVER AGAIN!!  After seeing other reviews, I'm not surprised!! \n\nGo down to Cityscape. It's worth the 2 block walk!","i work across from this place. i ordered a lunch greek salad that was advertised for 5.90, with free delivery. when they delivered it, the price was 11.80!! salad was 8.49 with 2.50 delivery. they had to walk across the street...really? n ni called to question the price. she was very rude. n n i recommend this restaurant, to the patrons from our theater, all the time. never again!! after seeing other reviews, i'm not surprised!! n ngo down to cityscape. it's worth the 2 block walk!","annoyance, neutral, approval","[INST] A customer left us a 1-star review: 'i work across from this place. i ordered a lunch greek salad that was advertised for 5.90, with free delivery. when they delivered it, the price was 11.80!! salad was 8.49 with 2.50 delivery. they had to walk across the street...really? n ni called to question the price. she was very rude. n n i recommend this restaurant, to the patrons from our theater, all the time. never again!! after seeing other reviews, i'm not surprised!! n ngo down to cityscape. it's worth the 2 block walk!' The customer feels annoyance, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i work across from this place. i ordered a lunch greek salad that was advertised for 5.90, with free delivery. when they delivered it, the price was 11.80!! salad was 8.49 with 2.50 delivery. they had to walk across the street...really? n ni called to question the price. she was very rude. n n i recommend this restaurant, to the patrons from our theater, all the time. never again!! after seeing other reviews, i'm not surprised!! n ngo down to cityscape. it's worth the 2 block walk!' The customer feels annoyance, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Clarify pricing: Ensure that all advertised prices are accurate and consistent across all platforms. If there are any discrepancies, rectify them promptly.

2. Improve communication: Train staff to handle customer inquiries professionally and courteously, especially when addressing pricing concerns.

3. Streamline delivery process: Ensure that delivery prices are clearly communicated to customers, and that deliveries are made promptly and accurately.

4. Address neighborhood concerns: If the restaurant is located near a theater or other business, consider offering special deals or discounts to attract customers from those locations."
1,"Went to the Warm Springs location for my birthday (5 yr in a row) was surprised with new menu.... got our dinners and was sadly disappointed sides were over cooked and over seasoned . The \""brisket\"" was cut into small strips like french fries . They got the wrong ribs for my plate and the burnt ends were fatty and not good at all. We have been fiercely loyal for 6 yrs but sad to say today was our last visit and we will not be recommending Memphis to anyone. Everytime we had guests come into town this is the place we always took them too but no longer it has become a place not to go. So sad I feel like we lost a friend today.\n\n\nPS. I heard they got a new manager and she isnt up to snuff .. really poor dining experience. Wait staff tried but you can feel how disgruntled they are and have had to deal with irate customers. I feel sorry for them.",went to the warm springs location for my birthday 5 yr in a row was surprised with new menu.... got our dinners and was sadly disappointed sides were over cooked and over seasoned . the brisket was cut into small strips like french fries . they got the wrong ribs for my plate and the burnt ends were fatty and not good at all. we have been fiercely loyal for 6 yrs but sad to say today was our last visit and we will not be recommending memphis to anyone. everytime we had guests come into town this is the place we always took them too but no longer it has become a place not to go. so sad i feel like we lost a friend today. n n nps. i heard they got a new manager and she isnt up to snuff .. really poor dining experience. wait staff tried but you can feel how disgruntled they are and have had to deal with irate customers. i feel sorry for them.,"sadness, disappointment, surprise","[INST] A customer left us a 1-star review: 'went to the warm springs location for my birthday 5 yr in a row was surprised with new menu.... got our dinners and was sadly disappointed sides were over cooked and over seasoned . the brisket was cut into small strips like french fries . they got the wrong ribs for my plate and the burnt ends were fatty and not good at all. we have been fiercely loyal for 6 yrs but sad to say today was our last visit and we will not be recommending memphis to anyone. everytime we had guests come into town this is the place we always took them too but no longer it has become a place not to go. so sad i feel like we lost a friend today. n n nps. i heard they got a new manager and she isnt up to snuff .. really poor dining experience. wait staff tried but you can feel how disgruntled they are and have had to deal with irate customers. i feel sorry for them.' The customer feels sadness, disappointment, surprise. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'went to the warm springs location for my birthday 5 yr in a row was surprised with new menu.... got our dinners and was sadly disappointed sides were over cooked and over seasoned . the brisket was cut into small strips like french fries . they got the wrong ribs for my plate and the burnt ends were fatty and not good at all. we have been fiercely loyal for 6 yrs but sad to say today was our last visit and we will not be recommending memphis to anyone. everytime we had guests come into town this is the place we always took them too but no longer it has become a place not to go. so sad i feel like we lost a friend today. n n nps. i heard they got a new manager and she isnt up to snuff .. really poor dining experience. wait staff tried but you can feel how disgruntled they are and have had to deal with irate customers. i feel sorry for them.' The customer feels sadness, disappointment, surprise. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the disappointing visit and acknowledge their long-term loyalty.
2. Address the specific issues mentioned in the review:
   - Overcooked and over-seasoned sides: Improve the cooking process to ensure consistent quality and taste. Adjust seasoning levels to customer preference.
   - Brisket cut into small strips: Consider offering customers the option to have their brisket cut differently, or adjust the cutting method to better suit customer preferences.
   - Wrong ribs and fatty burnt ends: Ensure that orders are correctly prepared and double-check for accuracy before serving."
1,"This place is hotel hell. Checked in to a dirty room. Took hours for housekeeping to come up and do anything at all. When housekeeping was doing the job they should have done before we got there, I could here her radio buzzing with TONS OF other guests checking into dirty rooms. \nCustomer service SUCKS, they didn't give a crap our room was dirty and had clothes left behind from previous guests. \nOne morning, I woke up to go to the bathroom and the lights didn't work at all! \nThe air quality is this casino is literally the worst on the strip. Stay ANYWHERE else. Anything is better than this crap hole.","this place is hotel hell. checked in to a dirty room. took hours for housekeeping to come up and do anything at all. when housekeeping was doing the job they should have done before we got there, i could here her radio buzzing with tons of other guests checking into dirty rooms. ncustomer service sucks, they didn't give a crap our room was dirty and had clothes left behind from previous guests. none morning, i woke up to go to the bathroom and the lights didn't work at all! nthe air quality is this casino is literally the worst on the strip. stay anywhere else. anything is better than this crap hole.","annoyance, disgust, disapproval","[INST] A customer left us a 1-star review: 'this place is hotel hell. checked in to a dirty room. took hours for housekeeping to come up and do anything at all. when housekeeping was doing the job they should have done before we got there, i could here her radio buzzing with tons of other guests checking into dirty rooms. ncustomer service sucks, they didn't give a crap our room was dirty and had clothes left behind from previous guests. none morning, i woke up to go to the bathroom and the lights didn't work at all! nthe air quality is this casino is literally the worst on the strip. stay anywhere else. anything is better than this crap hole.' The customer feels annoyance, disgust, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this place is hotel hell. checked in to a dirty room. took hours for housekeeping to come up and do anything at all. when housekeeping was doing the job they should have done before we got there, i could here her radio buzzing with tons of other guests checking into dirty rooms. ncustomer service sucks, they didn't give a crap our room was dirty and had clothes left behind from previous guests. none morning, i woke up to go to the bathroom and the lights didn't work at all! nthe air quality is this casino is literally the worst on the strip. stay anywhere else. anything is better than this crap hole.' The customer feels annoyance, disgust, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Immediate Response: Acknowledge the customer's complaint promptly and apologize for the poor experience.

2. Room Cleanliness: Ensure all rooms are thoroughly cleaned and inspected before guests arrive.

3. Timely Housekeeping: Implement a system to ensure housekeeping responds to requests in a timely manner.

4. Guest Belongings: Ensure that previous guest's belongings are removed from rooms before new guests arrive.

5. Radio Usage: Address the issue of housekeeping using radios in guest rooms to maintain a professional and discreet environment."
1,"Before they remodeled, they were so fast with their service and the food was right on par with Denny's quality. I am a fan of Denny's, so for me to write a negative review about this place, they deserve it. \n\nI took my family here because I want to show them how awesome I thought they would be considering that this is the busiest Denny's in the world. It took 45 minutes for the food to come out, food was cold, and server too busy trying to make excuses for slow speed. \n\nServers: please note that most customers do not want to hear excuses. Most times, the best response from you is \""I'm sorry.\""","before they remodeled, they were so fast with their service and the food was right on par with denny's quality. i am a fan of denny's, so for me to write a negative review about this place, they deserve it. n ni took my family here because i want to show them how awesome i thought they would be considering that this is the busiest denny's in the world. it took 45 minutes for the food to come out, food was cold, and server too busy trying to make excuses for slow speed. n nservers please note that most customers do not want to hear excuses. most times, the best response from you is i'm sorry.","admiration, neutral, approval","[INST] A customer left us a 1-star review: 'before they remodeled, they were so fast with their service and the food was right on par with denny's quality. i am a fan of denny's, so for me to write a negative review about this place, they deserve it. n ni took my family here because i want to show them how awesome i thought they would be considering that this is the busiest denny's in the world. it took 45 minutes for the food to come out, food was cold, and server too busy trying to make excuses for slow speed. n nservers please note that most customers do not want to hear excuses. most times, the best response from you is i'm sorry.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'before they remodeled, they were so fast with their service and the food was right on par with denny's quality. i am a fan of denny's, so for me to write a negative review about this place, they deserve it. n ni took my family here because i want to show them how awesome i thought they would be considering that this is the busiest denny's in the world. it took 45 minutes for the food to come out, food was cold, and server too busy trying to make excuses for slow speed. n nservers please note that most customers do not want to hear excuses. most times, the best response from you is i'm sorry.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Speed of Service: Reduce wait times for food delivery by optimizing kitchen operations and staffing levels during peak hours.

2. Food Quality: Ensure food is consistently hot and of high quality, meeting or exceeding Denny's standards.

3. Communication: Train servers to provide prompt, empathetic, and effective communication with customers, focusing on apologizing for any inconvenience and offering solutions rather than making excuses."
1,"okay I really really really want to give kudos to this restaurant due to it being a Phoenix icon.  however they are struggling  financially right now and I think the reason is that while other steakhouses have embraced the fact that people want to eat healthier, adding salads and less filling foods to their menu, this place has decided to keep a very old school steakhouse fried chicken mantra.  I am gluten free and can only order ribs or chicken with no barbecue sauce.  I do have breakfast but it stops at noon which would alleviate the problem of me trying  trying to find something to eat.  because of the lack of items that I can eat, combined with the fact that my vegetarian daughter can find nothing to eat,  we won't be back so they  lost my entire family.  it's great to have traditions but you also have to change with the times.","okay i really really really want to give kudos to this restaurant due to it being a phoenix icon. however they are struggling financially right now and i think the reason is that while other steakhouses have embraced the fact that people want to eat healthier, adding salads and less filling foods to their menu, this place has decided to keep a very old school steakhouse fried chicken mantra. i am gluten free and can only order ribs or chicken with no barbecue sauce. i do have breakfast but it stops at noon which would alleviate the problem of me trying trying to find something to eat. because of the lack of items that i can eat, combined with the fact that my vegetarian daughter can find nothing to eat, we won't be back so they lost my entire family. it's great to have traditions but you also have to change with the times.","approval, neutral, admiration","[INST] A customer left us a 1-star review: 'okay i really really really want to give kudos to this restaurant due to it being a phoenix icon. however they are struggling financially right now and i think the reason is that while other steakhouses have embraced the fact that people want to eat healthier, adding salads and less filling foods to their menu, this place has decided to keep a very old school steakhouse fried chicken mantra. i am gluten free and can only order ribs or chicken with no barbecue sauce. i do have breakfast but it stops at noon which would alleviate the problem of me trying trying to find something to eat. because of the lack of items that i can eat, combined with the fact that my vegetarian daughter can find nothing to eat, we won't be back so they lost my entire family. it's great to have traditions but you also have to change with the times.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'okay i really really really want to give kudos to this restaurant due to it being a phoenix icon. however they are struggling financially right now and i think the reason is that while other steakhouses have embraced the fact that people want to eat healthier, adding salads and less filling foods to their menu, this place has decided to keep a very old school steakhouse fried chicken mantra. i am gluten free and can only order ribs or chicken with no barbecue sauce. i do have breakfast but it stops at noon which would alleviate the problem of me trying trying to find something to eat. because of the lack of items that i can eat, combined with the fact that my vegetarian daughter can find nothing to eat, we won't be back so they lost my entire family. it's great to have traditions but you also have to change with the times.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Expand the menu to include more gluten-free and vegetarian options, particularly during breakfast hours. This will cater to the customer's dietary restrictions and allow them to dine with their family.

2. Offer a gluten-free version of the barbecue sauce for the chicken dishes. This small adjustment could make a significant difference in the customer's ability to enjoy the restaurant's offerings.

3. Embrace the health-conscious trend by adding more salad and lighter food options to the menu."
1,"Quick review: I found the pizza okay, nothing to write home about. They have a few outside tables, which are really nice when the weather is good. \n\nThe problem, and it's a significant one, is the service. They have a walk up ordering system and every time I've been there, it takes forever for anyone to take my order. I've never been there when they've been busy. The final time I went there they had several people working there, but again, this weird kind of ignoring the customer thing was going on. \n\nI couldn't wait any longer and left. When they opened in that plaza, I was excited to have a new restaurant close-by. But now, I don't undergo the frustrating process of getting someone's attention to order there anymore, I just go to places where the entire transaction is pleasant.","quick review i found the pizza okay, nothing to write home about. they have a few outside tables, which are really nice when the weather is good. n nthe problem, and it's a significant one, is the service. they have a walk up ordering system and every time i've been there, it takes forever for anyone to take my order. i've never been there when they've been busy. the final time i went there they had several people working there, but again, this weird kind of ignoring the customer thing was going on. n ni couldn't wait any longer and left. when they opened in that plaza, i was excited to have a new restaurant close by. but now, i don't undergo the frustrating process of getting someone's attention to order there anymore, i just go to places where the entire transaction is pleasant.","neutral, annoyance, approval","[INST] A customer left us a 1-star review: 'quick review i found the pizza okay, nothing to write home about. they have a few outside tables, which are really nice when the weather is good. n nthe problem, and it's a significant one, is the service. they have a walk up ordering system and every time i've been there, it takes forever for anyone to take my order. i've never been there when they've been busy. the final time i went there they had several people working there, but again, this weird kind of ignoring the customer thing was going on. n ni couldn't wait any longer and left. when they opened in that plaza, i was excited to have a new restaurant close by. but now, i don't undergo the frustrating process of getting someone's attention to order there anymore, i just go to places where the entire transaction is pleasant.' The customer feels neutral, annoyance, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'quick review i found the pizza okay, nothing to write home about. they have a few outside tables, which are really nice when the weather is good. n nthe problem, and it's a significant one, is the service. they have a walk up ordering system and every time i've been there, it takes forever for anyone to take my order. i've never been there when they've been busy. the final time i went there they had several people working there, but again, this weird kind of ignoring the customer thing was going on. n ni couldn't wait any longer and left. when they opened in that plaza, i was excited to have a new restaurant close by. but now, i don't undergo the frustrating process of getting someone's attention to order there anymore, i just go to places where the entire transaction is pleasant.' The customer feels neutral, annoyance, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on three key areas:

1. **Improve Ordering Efficiency**: Streamline the walk-up ordering system to reduce wait times. This could involve training staff to handle orders more quickly, or implementing a digital ordering system.

2. **Enhance Customer Engagement**: Train staff to be more attentive and proactive in engaging with customers. This could involve regular check-ins, or a system to alert staff when a customer has been waiting for an extended period.

3. **Maintain Consistent Service Quality**: Ensure that service quality remains high, regardless of the number of customers or staff present."
1,"My friend and I were looking forward to having lunch here on our lunch break last Friday. I drove by the new restaurant and thought it was a good idea to try it out, especially since we love Italian food. So we got there about 12:30 p.m. and there were about 4-5 tables of two customers each. We waited at the hostess stand, the waitress looked at us, but never acknowledged that she would be right with us or smiled or anything. So we waited for about 5 minutes. At this time, the other customers that were seated started looking at us. So needless to say, we decided to have lunch elsewhere. We would have liked to try the place out, but never had the chance to. I'm not sure if they are short staffed or something, but we would have waited had someone said they'd be right with us at some point....","my friend and i were looking forward to having lunch here on our lunch break last friday. i drove by the new restaurant and thought it was a good idea to try it out, especially since we love italian food. so we got there about 12 30 p.m. and there were about 4 5 tables of two customers each. we waited at the hostess stand, the waitress looked at us, but never acknowledged that she would be right with us or smiled or anything. so we waited for about 5 minutes. at this time, the other customers that were seated started looking at us. so needless to say, we decided to have lunch elsewhere. we would have liked to try the place out, but never had the chance to. i'm not sure if they are short staffed or something, but we would have waited had someone said they'd be right with us at some point....","love, neutral, approval","[INST] A customer left us a 1-star review: 'my friend and i were looking forward to having lunch here on our lunch break last friday. i drove by the new restaurant and thought it was a good idea to try it out, especially since we love italian food. so we got there about 12 30 p.m. and there were about 4 5 tables of two customers each. we waited at the hostess stand, the waitress looked at us, but never acknowledged that she would be right with us or smiled or anything. so we waited for about 5 minutes. at this time, the other customers that were seated started looking at us. so needless to say, we decided to have lunch elsewhere. we would have liked to try the place out, but never had the chance to. i'm not sure if they are short staffed or something, but we would have waited had someone said they'd be right with us at some point....' The customer feels love, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'my friend and i were looking forward to having lunch here on our lunch break last friday. i drove by the new restaurant and thought it was a good idea to try it out, especially since we love italian food. so we got there about 12 30 p.m. and there were about 4 5 tables of two customers each. we waited at the hostess stand, the waitress looked at us, but never acknowledged that she would be right with us or smiled or anything. so we waited for about 5 minutes. at this time, the other customers that were seated started looking at us. so needless to say, we decided to have lunch elsewhere. we would have liked to try the place out, but never had the chance to. i'm not sure if they are short staffed or something, but we would have waited had someone said they'd be right with us at some point....' The customer feels love, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. **Improve Customer Service**: Train staff to acknowledge customers promptly, smile, and communicate effectively. In this case, the waitress could have acknowledged the customers and informed them of the wait time.

2. **Seating Management**: Ensure that seating is managed efficiently. If there are only a few tables occupied, it might be a good idea to seat customers promptly to avoid long waits.

3. **Communication**: Keep customers informed about wait times, especially if there is a delay. This can be done through a simple announcement or personal communication."
1,It wasn't terrible but the quality for the price was unreasonable. Husband had macadamia but crusted halibut with orange ginger sauce. He said it was very orangey and overall bland. I had the kings combo platter. The fish was excellent. The scallops and shrimp were not bad.,it wasn't terrible but the quality for the price was unreasonable. husband had macadamia but crusted halibut with orange ginger sauce. he said it was very orangey and overall bland. i had the kings combo platter. the fish was excellent. the scallops and shrimp were not bad.,"admiration, disapproval, approval","[INST] A customer left us a 1-star review: 'it wasn't terrible but the quality for the price was unreasonable. husband had macadamia but crusted halibut with orange ginger sauce. he said it was very orangey and overall bland. i had the kings combo platter. the fish was excellent. the scallops and shrimp were not bad.' The customer feels admiration, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'it wasn't terrible but the quality for the price was unreasonable. husband had macadamia but crusted halibut with orange ginger sauce. he said it was very orangey and overall bland. i had the kings combo platter. the fish was excellent. the scallops and shrimp were not bad.' The customer feels admiration, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Balance flavors: The customer mentioned that the macadamia crusted halibut was too orangey and bland. We could consider adjusting the recipe to ensure a better balance of flavors, or offer options for customers to customize their dishes to their taste preferences.

2. Consistency: While the customer appreciated the quality of the fish in the Kings Combo Platter, the scallops and shrimp were not as satisfying. Ensuring consistency in the quality of all components of our dishes could help improve the overall dining experience."
1,"The ikea customer service and in particular in the Tempe store is the absolute worst. After months trying to get missing parts from a new bed that was missing from the moment i purchased it, and then ikea sending the wrong ones twice and numerous calls to the corporate office, I finally received the right parts. corporate office promised me a gift card for my troubles which I received today. It's a whopping $25. I feel like sending it back but will actually donate it. Save your time and money. Don't buy Ikea furniture.","the ikea customer service and in particular in the tempe store is the absolute worst. after months trying to get missing parts from a new bed that was missing from the moment i purchased it, and then ikea sending the wrong ones twice and numerous calls to the corporate office, i finally received the right parts. corporate office promised me a gift card for my troubles which i received today. it's a whopping 25. i feel like sending it back but will actually donate it. save your time and money. don't buy ikea furniture.","annoyance, disapproval, neutral","[INST] A customer left us a 1-star review: 'the ikea customer service and in particular in the tempe store is the absolute worst. after months trying to get missing parts from a new bed that was missing from the moment i purchased it, and then ikea sending the wrong ones twice and numerous calls to the corporate office, i finally received the right parts. corporate office promised me a gift card for my troubles which i received today. it's a whopping 25. i feel like sending it back but will actually donate it. save your time and money. don't buy ikea furniture.' The customer feels annoyance, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the ikea customer service and in particular in the tempe store is the absolute worst. after months trying to get missing parts from a new bed that was missing from the moment i purchased it, and then ikea sending the wrong ones twice and numerous calls to the corporate office, i finally received the right parts. corporate office promised me a gift card for my troubles which i received today. it's a whopping 25. i feel like sending it back but will actually donate it. save your time and money. don't buy ikea furniture.' The customer feels annoyance, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience with IKEA, the following steps could be taken:

1. Acknowledge the customer's frustration: Respond to the review by acknowledging the customer's experience and expressing empathy for the inconvenience they've faced.

2. Address the issue promptly: Assure the customer that their concerns have been heard and that steps are being taken to resolve the issue. Offer a clear timeline for when they can expect a resolution.

3. Provide a personal touch: Assign a dedicated customer service representative to the customer to handle their case personally. This will help build a rapport and show that the customer is valued."
1,"I'm really surprised at all the good reviews of this place. We have been trying to find a good Indian place in the area and chose here because of the good reviews. The bottom line is that all of the food was extremely bland. We got the vegetable samosa,  shrimp vindaloo, Bangan Bhartha, and garlic naan. The vegetable samosa's crust was very hard and didn't flake off like I'm used to, the filling was average (this was the best tasting thing we got). The shrimp vindaloo was in a very watery bland sauce that reminded me of italian tomato sauce. The Bangan Bhartha was just unbelievably bland. The atmosphere of the place was not bad and the service was pretty good. I didn't even want to keep eating after the first couple of bites.","i'm really surprised at all the good reviews of this place. we have been trying to find a good indian place in the area and chose here because of the good reviews. the bottom line is that all of the food was extremely bland. we got the vegetable samosa, shrimp vindaloo, bangan bhartha, and garlic naan. the vegetable samosa's crust was very hard and didn't flake off like i'm used to, the filling was average this was the best tasting thing we got . the shrimp vindaloo was in a very watery bland sauce that reminded me of italian tomato sauce. the bangan bhartha was just unbelievably bland. the atmosphere of the place was not bad and the service was pretty good. i didn't even want to keep eating after the first couple of bites.","surprise, admiration, disappointment","[INST] A customer left us a 1-star review: 'i'm really surprised at all the good reviews of this place. we have been trying to find a good indian place in the area and chose here because of the good reviews. the bottom line is that all of the food was extremely bland. we got the vegetable samosa, shrimp vindaloo, bangan bhartha, and garlic naan. the vegetable samosa's crust was very hard and didn't flake off like i'm used to, the filling was average this was the best tasting thing we got . the shrimp vindaloo was in a very watery bland sauce that reminded me of italian tomato sauce. the bangan bhartha was just unbelievably bland. the atmosphere of the place was not bad and the service was pretty good. i didn't even want to keep eating after the first couple of bites.' The customer feels surprise, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i'm really surprised at all the good reviews of this place. we have been trying to find a good indian place in the area and chose here because of the good reviews. the bottom line is that all of the food was extremely bland. we got the vegetable samosa, shrimp vindaloo, bangan bhartha, and garlic naan. the vegetable samosa's crust was very hard and didn't flake off like i'm used to, the filling was average this was the best tasting thing we got . the shrimp vindaloo was in a very watery bland sauce that reminded me of italian tomato sauce. the bangan bhartha was just unbelievably bland. the atmosphere of the place was not bad and the service was pretty good. i didn't even want to keep eating after the first couple of bites.' The customer feels surprise, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the issue of bland food: We can adjust the seasoning in our dishes to ensure they are flavorful and meet the customer's expectations. This may involve working with our chefs to improve recipes or providing additional seasoning options for customers.

2. Improve the texture of the samosa: We can ensure that the samosa's crust is properly cooked and flaky by adjusting the baking time and temperature.

3. Provide more information about the dishes: We can provide more detailed descriptions of our dishes on the menu, including information about the level of spiciness and the ingredients used."
1,"I don't understand why this place is still around. Completely overpriced, not to mention AWFUL.\n\nMy age dashi tofu was swimming in the sauce, and literally turned to mush when I tried to eat it. The sushi was not fresh at all, and looked worse than the pre-packaged sushi you get at Ralph's. I mean, the fish looked like PLASTIC. Even my vegetable roll was awful, with strangely soggy vegetables and non-sticky rice. My buckwheat noodles were edible, but definitely nothing to write home about, and unfortunately the whole experience had already been ruined.\n\nThe edamame was decent. But really, how can you screw up edamame?","i don't understand why this place is still around. completely overpriced, not to mention awful. n nmy age dashi tofu was swimming in the sauce, and literally turned to mush when i tried to eat it. the sushi was not fresh at all, and looked worse than the pre packaged sushi you get at ralph's. i mean, the fish looked like plastic. even my vegetable roll was awful, with strangely soggy vegetables and non sticky rice. my buckwheat noodles were edible, but definitely nothing to write home about, and unfortunately the whole experience had already been ruined. n nthe edamame was decent. but really, how can you screw up edamame?","disgust, annoyance, disappointment","[INST] A customer left us a 1-star review: 'i don't understand why this place is still around. completely overpriced, not to mention awful. n nmy age dashi tofu was swimming in the sauce, and literally turned to mush when i tried to eat it. the sushi was not fresh at all, and looked worse than the pre packaged sushi you get at ralph's. i mean, the fish looked like plastic. even my vegetable roll was awful, with strangely soggy vegetables and non sticky rice. my buckwheat noodles were edible, but definitely nothing to write home about, and unfortunately the whole experience had already been ruined. n nthe edamame was decent. but really, how can you screw up edamame?' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i don't understand why this place is still around. completely overpriced, not to mention awful. n nmy age dashi tofu was swimming in the sauce, and literally turned to mush when i tried to eat it. the sushi was not fresh at all, and looked worse than the pre packaged sushi you get at ralph's. i mean, the fish looked like plastic. even my vegetable roll was awful, with strangely soggy vegetables and non sticky rice. my buckwheat noodles were edible, but definitely nothing to write home about, and unfortunately the whole experience had already been ruined. n nthe edamame was decent. but really, how can you screw up edamame?' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Food: Ensure that all dishes, particularly sushi and tofu, are fresh, well-prepared, and presented attractively.

2. Consistency: Improve the consistency of our dishes, especially in terms of texture and taste. The dashi tofu should not be swimming in sauce or turn to mush.

3. Presentation: Pay attention to the visual appeal of our dishes, as this can greatly impact the customer's perception of the food.

4. Cleanliness: Maintain a clean and hygienic environment to enhance the overall dining experience."
1,"I am preparing to travel with small dog and need pricing for health certificate.  I called a few places....when I called here I was told \""no pricing over the phone\"".  What?  Are you kidding?  Not even for the document? How about price for office visit?  NO...she told me no pricing given for ANYTHING over the phone.  I suspect it is on the same lines as a restaurant with no pricing on the menu...I can't afford it.  This was the ONLY place that could not give me a price for a simple office visit or health certificate.",i am preparing to travel with small dog and need pricing for health certificate. i called a few places....when i called here i was told no pricing over the phone . what? are you kidding? not even for the document? how about price for office visit? no...she told me no pricing given for anything over the phone. i suspect it is on the same lines as a restaurant with no pricing on the menu...i can't afford it. this was the only place that could not give me a price for a simple office visit or health certificate.,"annoyance, neutral, disapproval","[INST] A customer left us a 1-star review: 'i am preparing to travel with small dog and need pricing for health certificate. i called a few places....when i called here i was told no pricing over the phone . what? are you kidding? not even for the document? how about price for office visit? no...she told me no pricing given for anything over the phone. i suspect it is on the same lines as a restaurant with no pricing on the menu...i can't afford it. this was the only place that could not give me a price for a simple office visit or health certificate.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i am preparing to travel with small dog and need pricing for health certificate. i called a few places....when i called here i was told no pricing over the phone . what? are you kidding? not even for the document? how about price for office visit? no...she told me no pricing given for anything over the phone. i suspect it is on the same lines as a restaurant with no pricing on the menu...i can't afford it. this was the only place that could not give me a price for a simple office visit or health certificate.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could:

1. Provide clear and transparent pricing information for services, including health certificates, over the phone. This would help customers budget for their needs and avoid frustration.

2. Train our staff to be more customer-friendly and understanding when discussing pricing. They should be able to explain the reasons behind any costs and offer alternatives if possible.

3. Offer a preliminary estimate for services like health certificates, even if the exact cost can't be determined until the pet is examined. This would give customers a rough idea of what to expect and help manage their expectations."
1,I am a local from Montreal and booked my in laws a room.  When we arrived and we also commented on the booking we told them that they need a handicap room. They wanted to charge us extra because the room was bigger. I have never bearer witness to such discrimination before.  There were a series of other things that happened to my mother in law because she was handicapped. Therefore every time i pass by the place I am absolutely disgusted. I am still in shock how the receptionist and even the manager could treat her so unkindly!!!,i am a local from montreal and booked my in laws a room. when we arrived and we also commented on the booking we told them that they need a handicap room. they wanted to charge us extra because the room was bigger. i have never bearer witness to such discrimination before. there were a series of other things that happened to my mother in law because she was handicapped. therefore every time i pass by the place i am absolutely disgusted. i am still in shock how the receptionist and even the manager could treat her so unkindly!!!,"disgust, annoyance, neutral","[INST] A customer left us a 1-star review: 'i am a local from montreal and booked my in laws a room. when we arrived and we also commented on the booking we told them that they need a handicap room. they wanted to charge us extra because the room was bigger. i have never bearer witness to such discrimination before. there were a series of other things that happened to my mother in law because she was handicapped. therefore every time i pass by the place i am absolutely disgusted. i am still in shock how the receptionist and even the manager could treat her so unkindly!!!' The customer feels disgust, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i am a local from montreal and booked my in laws a room. when we arrived and we also commented on the booking we told them that they need a handicap room. they wanted to charge us extra because the room was bigger. i have never bearer witness to such discrimination before. there were a series of other things that happened to my mother in law because she was handicapped. therefore every time i pass by the place i am absolutely disgusted. i am still in shock how the receptionist and even the manager could treat her so unkindly!!!' The customer feels disgust, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address the concerns raised in the review, the following steps can be taken:

1. Apologize sincerely for the negative experience and express empathy towards the customer's feelings.
2. Offer a full refund or compensation for the booking, acknowledging the additional charges for the handicap room.
3. Implement staff training on disability awareness and customer service best practices to ensure all employees are equipped to handle requests for handicap accommodations with sensitivity and professionalism.
4. Offer a complimentary upgrade to a handicap-accessible room for the customer's next visit, along with a personal apology from the manager."
1,"I'm writing about my experience i had here about a year ago.  It is one of the few places i can give a 1 score too.    My friends and I came here because the other big crawfish place was too crowded and we were all hungry.   My friend suggested we try this place but I was a little reluctant.  I'm from southern california and I am use to Boiling Crab quality shrimp and crawfish.   \n\nThe fries were pretty average.   The sauce is really bland and watery.  It doesnt have much taste or kick to it.   \n\nWe ordered the shrimp but that didnt seem to fresh.  The shell was really hard to get off.   I also felt like it was hard to tagged the waiter when we were there even though there was only a few customers.   \n\nAll in all, i wouldnt come back here again.","i'm writing about my experience i had here about a year ago. it is one of the few places i can give a 1 score too. my friends and i came here because the other big crawfish place was too crowded and we were all hungry. my friend suggested we try this place but i was a little reluctant. i'm from southern california and i am use to boiling crab quality shrimp and crawfish. n nthe fries were pretty average. the sauce is really bland and watery. it doesnt have much taste or kick to it. n nwe ordered the shrimp but that didnt seem to fresh. the shell was really hard to get off. i also felt like it was hard to tagged the waiter when we were there even though there was only a few customers. n nall in all, i wouldnt come back here again.","neutral, disapproval, disappointment","[INST] A customer left us a 1-star review: 'i'm writing about my experience i had here about a year ago. it is one of the few places i can give a 1 score too. my friends and i came here because the other big crawfish place was too crowded and we were all hungry. my friend suggested we try this place but i was a little reluctant. i'm from southern california and i am use to boiling crab quality shrimp and crawfish. n nthe fries were pretty average. the sauce is really bland and watery. it doesnt have much taste or kick to it. n nwe ordered the shrimp but that didnt seem to fresh. the shell was really hard to get off. i also felt like it was hard to tagged the waiter when we were there even though there was only a few customers. n nall in all, i wouldnt come back here again.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i'm writing about my experience i had here about a year ago. it is one of the few places i can give a 1 score too. my friends and i came here because the other big crawfish place was too crowded and we were all hungry. my friend suggested we try this place but i was a little reluctant. i'm from southern california and i am use to boiling crab quality shrimp and crawfish. n nthe fries were pretty average. the sauce is really bland and watery. it doesnt have much taste or kick to it. n nwe ordered the shrimp but that didnt seem to fresh. the shell was really hard to get off. i also felt like it was hard to tagged the waiter when we were there even though there was only a few customers. n nall in all, i wouldnt come back here again.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of seafood: Ensure the shrimp and crawfish are fresh, with easy-to-peel shells. This could involve sourcing from reliable suppliers and implementing a rigorous quality control process.

2. Taste of food: Enhance the flavor of the sauce and fries to make them more appealing to customers. This could involve adjusting recipes or using higher-quality ingredients.

3. Waitstaff responsiveness: Improve waitstaff responsiveness by training them to be more attentive and proactive in addressing customer needs, even when the restaurant is not busy."
1,"The moment we pulled into the parking lot I though wow this place looks really nice and then we went into our room and I though I have to sleep in this place for 3 days. The smell of cigarette smoke was overwhelming when we were told it's a no smoking room so that was disgusting. Next the temperature of the room was just as hot as the 102 degree dry heat of outside. So we tried to change the room three times and practically walked around the entire place several times with all the rooms having something wrong with them. Finally we chose a room downstairs (I recommend not choosing one upstairs heat rises people, no matter how much you crank up the AC) and also found  that the refrigerator does not work...cherry on top right! \n\nThe pool and jacuzzi seems nice, the pool could use a cleaning and less pidgin feathers if you ask me. The only thing I liked was that the room was spacious and had an open floor plan and the receptionist tried to work with our room situation. Other than that I think I will never recommend this place nor will I ever return. What's a Windemere??","the moment we pulled into the parking lot i though wow this place looks really nice and then we went into our room and i though i have to sleep in this place for 3 days. the smell of cigarette smoke was overwhelming when we were told it's a no smoking room so that was disgusting. next the temperature of the room was just as hot as the 102 degree dry heat of outside. so we tried to change the room three times and practically walked around the entire place several times with all the rooms having something wrong with them. finally we chose a room downstairs i recommend not choosing one upstairs heat rises people, no matter how much you crank up the ac and also found that the refrigerator does not work...cherry on top right! n nthe pool and jacuzzi seems nice, the pool could use a cleaning and less pidgin feathers if you ask me. the only thing i liked was that the room was spacious and had an open floor plan and the receptionist tried to work with our room situation. other than that i think i will never recommend this place nor will i ever return. what's a windemere??","disgust, annoyance, disapproval","[INST] A customer left us a 1-star review: 'the moment we pulled into the parking lot i though wow this place looks really nice and then we went into our room and i though i have to sleep in this place for 3 days. the smell of cigarette smoke was overwhelming when we were told it's a no smoking room so that was disgusting. next the temperature of the room was just as hot as the 102 degree dry heat of outside. so we tried to change the room three times and practically walked around the entire place several times with all the rooms having something wrong with them. finally we chose a room downstairs i recommend not choosing one upstairs heat rises people, no matter how much you crank up the ac and also found that the refrigerator does not work...cherry on top right! n nthe pool and jacuzzi seems nice, the pool could use a cleaning and less pidgin feathers if you ask me. the only thing i liked was that the room was spacious and had an open floor plan and the receptionist tried to work with our room situation. other than that i think i will never recommend this place nor will i ever return. what's a windemere??' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the moment we pulled into the parking lot i though wow this place looks really nice and then we went into our room and i though i have to sleep in this place for 3 days. the smell of cigarette smoke was overwhelming when we were told it's a no smoking room so that was disgusting. next the temperature of the room was just as hot as the 102 degree dry heat of outside. so we tried to change the room three times and practically walked around the entire place several times with all the rooms having something wrong with them. finally we chose a room downstairs i recommend not choosing one upstairs heat rises people, no matter how much you crank up the ac and also found that the refrigerator does not work...cherry on top right! n nthe pool and jacuzzi seems nice, the pool could use a cleaning and less pidgin feathers if you ask me. the only thing i liked was that the room was spacious and had an open floor plan and the receptionist tried to work with our room situation. other than that i think i will never recommend this place nor will i ever return. what's a windemere??' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following issues:

1. Smoking policy enforcement: Ensure that all rooms are smoke-free and thoroughly clean them between guests to eliminate any lingering smoke odors.

2. Room temperature control: Investigate and address any issues with the HVAC system to ensure consistent and comfortable temperatures for all guests.

3. Room availability: Improve the process for assigning rooms to guests, ensuring that all rooms are properly maintained and functional.

4. Refrigerator functionality: Check and repair any malfunctioning refrigerators to ensure they are working properly."
1,"2 words: not good. The mexican food here is as far from authentic as you can get, plus it is overpriced. I got the chicken tortilla soup to start off with and it was soooo bland and flavorless and loaded with tons of cheesy goop. Then I got a taco and tostada and both were of lower standards than taco bell (I would have preferred a taco bell taco). When I go to a Mexican restaurant in Arizona I expect a freshly fried taco shell, not your store bought Ortega brand taco shell and I expect shredded beef, but at Aunt Chilada's you get the store bought shells and ground beef! I won't return.","2 words not good. the mexican food here is as far from authentic as you can get, plus it is overpriced. i got the chicken tortilla soup to start off with and it was soooo bland and flavorless and loaded with tons of cheesy goop. then i got a taco and tostada and both were of lower standards than taco bell i would have preferred a taco bell taco . when i go to a mexican restaurant in arizona i expect a freshly fried taco shell, not your store bought ortega brand taco shell and i expect shredded beef, but at aunt chilada's you get the store bought shells and ground beef! i won't return.","disapproval, neutral, disappointment","[INST] A customer left us a 1-star review: '2 words not good. the mexican food here is as far from authentic as you can get, plus it is overpriced. i got the chicken tortilla soup to start off with and it was soooo bland and flavorless and loaded with tons of cheesy goop. then i got a taco and tostada and both were of lower standards than taco bell i would have preferred a taco bell taco . when i go to a mexican restaurant in arizona i expect a freshly fried taco shell, not your store bought ortega brand taco shell and i expect shredded beef, but at aunt chilada's you get the store bought shells and ground beef! i won't return.' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: '2 words not good. the mexican food here is as far from authentic as you can get, plus it is overpriced. i got the chicken tortilla soup to start off with and it was soooo bland and flavorless and loaded with tons of cheesy goop. then i got a taco and tostada and both were of lower standards than taco bell i would have preferred a taco bell taco . when i go to a mexican restaurant in arizona i expect a freshly fried taco shell, not your store bought ortega brand taco shell and i expect shredded beef, but at aunt chilada's you get the store bought shells and ground beef! i won't return.' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Aunt Chilada's, we can focus on the following areas:

1. Authenticity: Enhance the authenticity of our Mexican dishes by researching traditional recipes and incorporating more traditional ingredients and cooking techniques.

2. Flavor: Address the issue of bland and flavorless food by adjusting seasonings and spices in our dishes, particularly in the chicken tortilla soup and tacos.

3. Quality of ingredients: Use fresh, high-quality ingredients, such as freshly fried taco shells and shredded beef, instead of store-bought alternatives."
1,Staff is rude food is not good. I have been there a few times and have had to take fries back because they were so old or had to go get the rest of my order. Go to another one much better service and better food,staff is rude food is not good. i have been there a few times and have had to take fries back because they were so old or had to go get the rest of my order. go to another one much better service and better food,"annoyance, disapproval, neutral","[INST] A customer left us a 1-star review: 'staff is rude food is not good. i have been there a few times and have had to take fries back because they were so old or had to go get the rest of my order. go to another one much better service and better food' The customer feels annoyance, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'staff is rude food is not good. i have been there a few times and have had to take fries back because they were so old or had to go get the rest of my order. go to another one much better service and better food' The customer feels annoyance, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the review: Respond to the review, acknowledging their concerns about the service and food quality. Apologize for their negative experience and express a desire to make it right.

2. Offer a solution: Offer a complimentary meal or discount on their next visit to make up for their previous experience. This shows that we value their business and are willing to take steps to improve their experience.

3. Address the issues: Investigate the issues they mentioned, such as old food and rude staff, and take steps to address them."
1,My dad stayed there for his birthday. He had water leaking from the room. The tv didn't work. His clothes got super wet. The after at 7 in the morning the noise in the ceiling was horrible. I will post all the pictures of his experience. Worst hotel ever. I talked to Teresa the manager and I got no refund because they had no record of the complained. When I my self spoke to someone in the front desk n my dad spoke to someone two times a day. About the issue. I'm so upset.,my dad stayed there for his birthday. he had water leaking from the room. the tv didn't work. his clothes got super wet. the after at 7 in the morning the noise in the ceiling was horrible. i will post all the pictures of his experience. worst hotel ever. i talked to teresa the manager and i got no refund because they had no record of the complained. when i my self spoke to someone in the front desk n my dad spoke to someone two times a day. about the issue. i'm so upset.,"disappointment, sadness, annoyance","[INST] A customer left us a 1-star review: 'my dad stayed there for his birthday. he had water leaking from the room. the tv didn't work. his clothes got super wet. the after at 7 in the morning the noise in the ceiling was horrible. i will post all the pictures of his experience. worst hotel ever. i talked to teresa the manager and i got no refund because they had no record of the complained. when i my self spoke to someone in the front desk n my dad spoke to someone two times a day. about the issue. i'm so upset.' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'my dad stayed there for his birthday. he had water leaking from the room. the tv didn't work. his clothes got super wet. the after at 7 in the morning the noise in the ceiling was horrible. i will post all the pictures of his experience. worst hotel ever. i talked to teresa the manager and i got no refund because they had no record of the complained. when i my self spoke to someone in the front desk n my dad spoke to someone two times a day. about the issue. i'm so upset.' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Address the immediate issue: Contact the customer to acknowledge the issues they've experienced (water leakage, TV malfunction, and noise) and offer a sincere apology for their poor experience.

2. Offer a solution: Provide a refund or a discount for their next stay as a gesture of goodwill to make up for the inconvenience.

3. Investigate the issue: Investigate the lack of record regarding the customer's complaints and ensure that the complaint system is functioning properly.

4. Improve communication: Enhance communication between departments to ensure that complaints are addressed promptly and effectively."
1,"The food was seriously gross AND way overpriced. I am a pretty shitty cook, and I honest to god could have made better tacos. Plus, as we all know, a day of drinking can make somewhat questionable fare (Del Taco) taste like ambrosia of the gods - and yet, 10 beers deep, the food still tasted disgusting. Cold meat/no salsa on the tacos, wilted lettuce & canned corn on the salad, and to top it off a $60 check?? I think not, sir. Spend your money on \""manbuckets\"" of Coors Light at the flamingo pool ($48 for 12 beers, hayyyy).","the food was seriously gross and way overpriced. i am a pretty shitty cook, and i honest to god could have made better tacos. plus, as we all know, a day of drinking can make somewhat questionable fare del taco taste like ambrosia of the gods and yet, 10 beers deep, the food still tasted disgusting. cold meat no salsa on the tacos, wilted lettuce canned corn on the salad, and to top it off a 60 check?? i think not, sir. spend your money on manbuckets of coors light at the flamingo pool 48 for 12 beers, hayyyy .","disgust, annoyance, disapproval","[INST] A customer left us a 1-star review: 'the food was seriously gross and way overpriced. i am a pretty shitty cook, and i honest to god could have made better tacos. plus, as we all know, a day of drinking can make somewhat questionable fare del taco taste like ambrosia of the gods and yet, 10 beers deep, the food still tasted disgusting. cold meat no salsa on the tacos, wilted lettuce canned corn on the salad, and to top it off a 60 check?? i think not, sir. spend your money on manbuckets of coors light at the flamingo pool 48 for 12 beers, hayyyy .' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the food was seriously gross and way overpriced. i am a pretty shitty cook, and i honest to god could have made better tacos. plus, as we all know, a day of drinking can make somewhat questionable fare del taco taste like ambrosia of the gods and yet, 10 beers deep, the food still tasted disgusting. cold meat no salsa on the tacos, wilted lettuce canned corn on the salad, and to top it off a 60 check?? i think not, sir. spend your money on manbuckets of coors light at the flamingo pool 48 for 12 beers, hayyyy .' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Ensure that the food is fresh, properly cooked, and seasoned to meet customer expectations. This includes using high-quality ingredients, maintaining proper food temperatures, and presenting dishes attractively.

2. Pricing: Review our pricing strategy to ensure it is competitive and offers value to customers. We may need to reevaluate our costs and find ways to reduce them without compromising on quality.

3. Communication: Improve communication with customers about menu items, ingredients, and preparation methods. This can help manage expectations and address any dietary restrictions or preferences."
1,"Horrible! Called right before I walked in asking wait time and told me 20 minuties,  waited an hour.  Told doctor about my experience politely and Ms gidda quickly defended herself as if it was a personal attack saying someone could've walked in before I got here and never just apologized.  I have had many urianary infections and I get always get a cold sore from the antibiotics due to my immune system going down,  I asked her for the prescription for that since I'll be taking the medication and she refused saying I should just take over the counter medicine.  I told her they were expensive for me and my insurance doesn't charge me if she just prescribes it,  she went on to argue the prices of over the counter medicine and just go back if I get one. Very unprofessional.  Never going back,  A doctor should never be rude with its patients.","horrible! called right before i walked in asking wait time and told me 20 minuties, waited an hour. told doctor about my experience politely and ms gidda quickly defended herself as if it was a personal attack saying someone could've walked in before i got here and never just apologized. i have had many urianary infections and i get always get a cold sore from the antibiotics due to my immune system going down, i asked her for the prescription for that since i'll be taking the medication and she refused saying i should just take over the counter medicine. i told her they were expensive for me and my insurance doesn't charge me if she just prescribes it, she went on to argue the prices of over the counter medicine and just go back if i get one. very unprofessional. never going back, a doctor should never be rude with its patients.","disappointment, neutral, fear","[INST] A customer left us a 1-star review: 'horrible! called right before i walked in asking wait time and told me 20 minuties, waited an hour. told doctor about my experience politely and ms gidda quickly defended herself as if it was a personal attack saying someone could've walked in before i got here and never just apologized. i have had many urianary infections and i get always get a cold sore from the antibiotics due to my immune system going down, i asked her for the prescription for that since i'll be taking the medication and she refused saying i should just take over the counter medicine. i told her they were expensive for me and my insurance doesn't charge me if she just prescribes it, she went on to argue the prices of over the counter medicine and just go back if i get one. very unprofessional. never going back, a doctor should never be rude with its patients.' The customer feels disappointment, neutral, fear. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'horrible! called right before i walked in asking wait time and told me 20 minuties, waited an hour. told doctor about my experience politely and ms gidda quickly defended herself as if it was a personal attack saying someone could've walked in before i got here and never just apologized. i have had many urianary infections and i get always get a cold sore from the antibiotics due to my immune system going down, i asked her for the prescription for that since i'll be taking the medication and she refused saying i should just take over the counter medicine. i told her they were expensive for me and my insurance doesn't charge me if she just prescribes it, she went on to argue the prices of over the counter medicine and just go back if i get one. very unprofessional. never going back, a doctor should never be rude with its patients.' The customer feels disappointment, neutral, fear. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Improve communication: Train staff to provide accurate and timely information about wait times.

2. Empathy and apology: Train staff to respond empathetically to customer complaints, acknowledge their concerns, and apologize for any inconvenience.

3. Address customer needs: Ensure that staff are equipped to address the specific needs of each patient, such as providing prescriptions for known side effects of medications.

4. Professionalism: Train staff to maintain a professional demeanor at all times, avoiding personal attacks or arguments with patients."
1,"Me and my girlfriend went here on our date night, since its less than a mile from our place! We got seated pretty fast, but it went downhill from there. Our waiter was nowhere to be seen, and at least 3 employees passed us by without saying a word. We were hungry and thirsty but after 10 minutes of waiting, we decided that they didn't need our business and we left! Very disappointed!! Luckily there is a Garcias right down the street, and we had excellent service as usual.. Don't waste your valuable time on La Fonda's","me and my girlfriend went here on our date night, since its less than a mile from our place! we got seated pretty fast, but it went downhill from there. our waiter was nowhere to be seen, and at least 3 employees passed us by without saying a word. we were hungry and thirsty but after 10 minutes of waiting, we decided that they didn't need our business and we left! very disappointed!! luckily there is a garcias right down the street, and we had excellent service as usual.. don't waste your valuable time on la fonda's","disappointment, annoyance, neutral","[INST] A customer left us a 1-star review: 'me and my girlfriend went here on our date night, since its less than a mile from our place! we got seated pretty fast, but it went downhill from there. our waiter was nowhere to be seen, and at least 3 employees passed us by without saying a word. we were hungry and thirsty but after 10 minutes of waiting, we decided that they didn't need our business and we left! very disappointed!! luckily there is a garcias right down the street, and we had excellent service as usual.. don't waste your valuable time on la fonda's' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'me and my girlfriend went here on our date night, since its less than a mile from our place! we got seated pretty fast, but it went downhill from there. our waiter was nowhere to be seen, and at least 3 employees passed us by without saying a word. we were hungry and thirsty but after 10 minutes of waiting, we decided that they didn't need our business and we left! very disappointed!! luckily there is a garcias right down the street, and we had excellent service as usual.. don't waste your valuable time on la fonda's' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at La Fonda, the following steps could be taken:

1. Improve waitstaff training: Ensure waiters are well-versed in customer service skills, including promptness, attentiveness, and communication.

2. Implement a system for tracking waitstaff: Implement a system that allows management to monitor waitstaff performance and address any issues in a timely manner.

3. Greet customers promptly: Train waitstaff to greet customers as soon as they are seated, and to check on them regularly throughout their meal.

4. Address customer complaints: Establish a system for addressing customer complaints in a timely and effective manner."
1,"Horrible. Worst I have been treated since I have been in Phoenix (five years). There are signs on the pumps that state, \""To prevent fraud, all credit card transactions must be done inside.\"" I thought it odd, but walked inside. The guy who worked there said hi. I said, \""Hi. I'm wondering, why do you have to come inside to pay?\"" He said, harshly, \""Did you read the signs?\"" I said, \""Yes,\"" He said, \""Then you just answered your question, didn't you, buddy? Not too tough, was it?\"" I looked at him, incredulous. Seemed like a harmless question. I turned to walk out, saying, \""I think I'll get gas somewhere else.\"" He said, \""You do that, buddy. No skin off my back.\""\n\nBased on the fact that there was nobody else there, I think it probably was. Maybe not the douchebag I talked to, but the owner probably wouldn't appreciate the fact that his employees are treating customers like that.\n\nWell, I guess I'm not a customer.\n\nNever will be, either.","horrible. worst i have been treated since i have been in phoenix five years . there are signs on the pumps that state, to prevent fraud, all credit card transactions must be done inside. i thought it odd, but walked inside. the guy who worked there said hi. i said, hi. i'm wondering, why do you have to come inside to pay? he said, harshly, did you read the signs? i said, yes, he said, then you just answered your question, didn't you, buddy? not too tough, was it? i looked at him, incredulous. seemed like a harmless question. i turned to walk out, saying, i think i'll get gas somewhere else. he said, you do that, buddy. no skin off my back. n nbased on the fact that there was nobody else there, i think it probably was. maybe not the douchebag i talked to, but the owner probably wouldn't appreciate the fact that his employees are treating customers like that. n nwell, i guess i'm not a customer. n nnever will be, either.","curiosity, fear, confusion","[INST] A customer left us a 1-star review: 'horrible. worst i have been treated since i have been in phoenix five years . there are signs on the pumps that state, to prevent fraud, all credit card transactions must be done inside. i thought it odd, but walked inside. the guy who worked there said hi. i said, hi. i'm wondering, why do you have to come inside to pay? he said, harshly, did you read the signs? i said, yes, he said, then you just answered your question, didn't you, buddy? not too tough, was it? i looked at him, incredulous. seemed like a harmless question. i turned to walk out, saying, i think i'll get gas somewhere else. he said, you do that, buddy. no skin off my back. n nbased on the fact that there was nobody else there, i think it probably was. maybe not the douchebag i talked to, but the owner probably wouldn't appreciate the fact that his employees are treating customers like that. n nwell, i guess i'm not a customer. n nnever will be, either.' The customer feels curiosity, fear, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'horrible. worst i have been treated since i have been in phoenix five years . there are signs on the pumps that state, to prevent fraud, all credit card transactions must be done inside. i thought it odd, but walked inside. the guy who worked there said hi. i said, hi. i'm wondering, why do you have to come inside to pay? he said, harshly, did you read the signs? i said, yes, he said, then you just answered your question, didn't you, buddy? not too tough, was it? i looked at him, incredulous. seemed like a harmless question. i turned to walk out, saying, i think i'll get gas somewhere else. he said, you do that, buddy. no skin off my back. n nbased on the fact that there was nobody else there, i think it probably was. maybe not the douchebag i talked to, but the owner probably wouldn't appreciate the fact that his employees are treating customers like that. n nwell, i guess i'm not a customer. n nnever will be, either.' The customer feels curiosity, fear, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Train staff on customer service skills: Emphasize the importance of being friendly, approachable, and patient with customers. Teach them to respond to questions with empathy and understanding, rather than with hostility or sarcasm.

2. Clarify signage: Ensure that all signs are clear, concise, and easy to understand. If there is a need for customers to pay inside, make sure the reason is explained in a friendly and welcoming manner.

3. Implement a feedback system: Encourage customers to provide feedback on their experiences, both positive and negative."
1,"I get it. I understand the premise. At first it was cute and funny and amusing, but when you place a hat on my 13 YEAR OLD daughters head that says \""I'm the load my mom should have swallowed\""............. i looked at the list of things that you say you are NOT and i realized you covered all those bases.\nSo if you're looking for a place with uncomfortable seating and mediocre overpriced food. This is it.","i get it. i understand the premise. at first it was cute and funny and amusing, but when you place a hat on my 13 year old daughters head that says i'm the load my mom should have swallowed ............. i looked at the list of things that you say you are not and i realized you covered all those bases. nso if you're looking for a place with uncomfortable seating and mediocre overpriced food. this is it.","amusement, realization, joy","[INST] A customer left us a 1-star review: 'i get it. i understand the premise. at first it was cute and funny and amusing, but when you place a hat on my 13 year old daughters head that says i'm the load my mom should have swallowed ............. i looked at the list of things that you say you are not and i realized you covered all those bases. nso if you're looking for a place with uncomfortable seating and mediocre overpriced food. this is it.' The customer feels amusement, realization, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i get it. i understand the premise. at first it was cute and funny and amusing, but when you place a hat on my 13 year old daughters head that says i'm the load my mom should have swallowed ............. i looked at the list of things that you say you are not and i realized you covered all those bases. nso if you're looking for a place with uncomfortable seating and mediocre overpriced food. this is it.' The customer feels amusement, realization, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Apologize for the offensive merchandise: Acknowledge the inappropriate nature of the hat and express sincere apologies for any discomfort or offense caused. Offer a full refund or exchange for the item.

2. Review and update your merchandise: Evaluate your inventory to ensure that offensive or inappropriate items are removed. Implement a thorough review process for new merchandise to prevent similar incidents from happening in the future.

3. Improve seating comfort: Address the customer's concern about uncomfortable seating by investing in more comfortable chairs or seating options."
1,"I was absolutely disgusted. I was told by one person that my attire was fine.  When I got to the door someone said my H&M hoodie was inappropriate.  How racist.  I was visiting from Texas, and the least that the hostess could have said is that I will hold your sweater at the door.  It won't last.  They lack common sense.","i was absolutely disgusted. i was told by one person that my attire was fine. when i got to the door someone said my h m hoodie was inappropriate. how racist. i was visiting from texas, and the least that the hostess could have said is that i will hold your sweater at the door. it won't last. they lack common sense.","disgust, annoyance, neutral","[INST] A customer left us a 1-star review: 'i was absolutely disgusted. i was told by one person that my attire was fine. when i got to the door someone said my h m hoodie was inappropriate. how racist. i was visiting from texas, and the least that the hostess could have said is that i will hold your sweater at the door. it won't last. they lack common sense.' The customer feels disgust, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i was absolutely disgusted. i was told by one person that my attire was fine. when i got to the door someone said my h m hoodie was inappropriate. how racist. i was visiting from texas, and the least that the hostess could have said is that i will hold your sweater at the door. it won't last. they lack common sense.' The customer feels disgust, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  1. Implement a clear and consistent dress code policy: Ensure that all staff are trained to apply the policy consistently, and make the policy easily accessible to customers.

2. Train staff on cultural sensitivity: Educate staff on the importance of cultural awareness and understanding, and provide them with tools to handle diverse customer needs and preferences.

3. Provide clear communication: If there is a concern with a customer's attire, have a policy in place for handling the situation in a respectful and understanding manner. Offer to hold the item at the door or provide a temporary alternative."
1,"Horrible service and food. Worst beef Enchilada I have ever had, even I know Mexican Rice doesn't have peas and corn in it, and margarita tasted like it was poured from a can. This is not considered real Mexican restaurant in my eyes. Was definitely a waste of money!!","horrible service and food. worst beef enchilada i have ever had, even i know mexican rice doesn't have peas and corn in it, and margarita tasted like it was poured from a can. this is not considered real mexican restaurant in my eyes. was definitely a waste of money!!","disgust, annoyance, disapproval","[INST] A customer left us a 1-star review: 'horrible service and food. worst beef enchilada i have ever had, even i know mexican rice doesn't have peas and corn in it, and margarita tasted like it was poured from a can. this is not considered real mexican restaurant in my eyes. was definitely a waste of money!!' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'horrible service and food. worst beef enchilada i have ever had, even i know mexican rice doesn't have peas and corn in it, and margarita tasted like it was poured from a can. this is not considered real mexican restaurant in my eyes. was definitely a waste of money!!' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the customer's feedback: Respond to the review by acknowledging their disappointment and expressing empathy for their experience.

2. Address specific concerns: Address each of the customer's complaints individually. For example, explain that the peas and corn in the Mexican rice were unintentional and that we will take steps to ensure it doesn't happen again. Also, assure them that we will improve the quality of our beef enchiladas and margaritas."
1,Wow. We were seated upstairs and then ended up leaving because I guess they forgot about us. Hard to believe as they weren't super busy. I have to say we were very disappointed as my wife was looking forward to trying the tartare. \nEven when we got up and left no one seem to notice. \n\nThe one star is not a reflection of the food but because I am forced to give a rating. \n\nDisappointed.,wow. we were seated upstairs and then ended up leaving because i guess they forgot about us. hard to believe as they weren't super busy. i have to say we were very disappointed as my wife was looking forward to trying the tartare. neven when we got up and left no one seem to notice. n nthe one star is not a reflection of the food but because i am forced to give a rating. n ndisappointed.,"disappointment, neutral, annoyance","[INST] A customer left us a 1-star review: 'wow. we were seated upstairs and then ended up leaving because i guess they forgot about us. hard to believe as they weren't super busy. i have to say we were very disappointed as my wife was looking forward to trying the tartare. neven when we got up and left no one seem to notice. n nthe one star is not a reflection of the food but because i am forced to give a rating. n ndisappointed.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'wow. we were seated upstairs and then ended up leaving because i guess they forgot about us. hard to believe as they weren't super busy. i have to say we were very disappointed as my wife was looking forward to trying the tartare. neven when we got up and left no one seem to notice. n nthe one star is not a reflection of the food but because i am forced to give a rating. n ndisappointed.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's disappointment and expressing empathy for their experience.

2. Apologize sincerely: Offer a genuine apology for the oversight and any inconvenience caused.

3. Offer a solution: Provide a solution, such as a complimentary meal or a discount on their next visit, to make amends for the poor service they received."
1,"BEWARE...Staff cannot be trusted!! Accidentally left debit card on table after paying the waitress. 20 min later my bank called and said fraudulent purchases were being made. Went back there, they returned my card and said only the waitress and bartender had possession of it. They both denied making any charges. Needless to say, I will never go there again! BEWARE!!!!","beware...staff cannot be trusted!! accidentally left debit card on table after paying the waitress. 20 min later my bank called and said fraudulent purchases were being made. went back there, they returned my card and said only the waitress and bartender had possession of it. they both denied making any charges. needless to say, i will never go there again! beware!!!!","fear, neutral, caring","[INST] A customer left us a 1-star review: 'beware...staff cannot be trusted!! accidentally left debit card on table after paying the waitress. 20 min later my bank called and said fraudulent purchases were being made. went back there, they returned my card and said only the waitress and bartender had possession of it. they both denied making any charges. needless to say, i will never go there again! beware!!!!' The customer feels fear, neutral, caring. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'beware...staff cannot be trusted!! accidentally left debit card on table after paying the waitress. 20 min later my bank called and said fraudulent purchases were being made. went back there, they returned my card and said only the waitress and bartender had possession of it. they both denied making any charges. needless to say, i will never go there again! beware!!!!' The customer feels fear, neutral, caring. Concisely, how can we best improve our services for this customer's experience?  1. Enhance staff training on responsible card handling: Implement a strict policy for handling customer cards, emphasizing the importance of security and immediate reporting of any lost or found cards.

2. Improve communication and transparency: Establish clear procedures for reporting and addressing any suspicious activity related to customer cards. This could include regular updates to customers about the status of their cards if they are lost or stolen.

3. Empower staff to take action: Equip staff with the necessary tools and authority to address potential fraudulent activity, such as contacting management or the bank directly if a card is lost or stolen."
1,I only gave these guys one star cause I had to rate it otherwise this dealership deserves NO STARS! BS is what I get every single time I go there and even after they promised to make it better it still was a bunch of crap. Talked to Ellis who lied and sd he was in the Internet dept cause he wanted a sale and knew I only wanted to deal with Internet dept then prior to that I had bought a car from them and silvino reyes (finance) took forever to close the deal. I went back to sell my car to them because Peter Cornish promised to make things better and still it was nothing but BS!  Don't go to this dealership. I sold my car to fletcher Jones toyota who made it a wonderful experience for me. Thank God I never have to deal with centennial toyota ever again!,i only gave these guys one star cause i had to rate it otherwise this dealership deserves no stars! bs is what i get every single time i go there and even after they promised to make it better it still was a bunch of crap. talked to ellis who lied and sd he was in the internet dept cause he wanted a sale and knew i only wanted to deal with internet dept then prior to that i had bought a car from them and silvino reyes finance took forever to close the deal. i went back to sell my car to them because peter cornish promised to make things better and still it was nothing but bs! don't go to this dealership. i sold my car to fletcher jones toyota who made it a wonderful experience for me. thank god i never have to deal with centennial toyota ever again!,"neutral, annoyance, disapproval","[INST] A customer left us a 1-star review: 'i only gave these guys one star cause i had to rate it otherwise this dealership deserves no stars! bs is what i get every single time i go there and even after they promised to make it better it still was a bunch of crap. talked to ellis who lied and sd he was in the internet dept cause he wanted a sale and knew i only wanted to deal with internet dept then prior to that i had bought a car from them and silvino reyes finance took forever to close the deal. i went back to sell my car to them because peter cornish promised to make things better and still it was nothing but bs! don't go to this dealership. i sold my car to fletcher jones toyota who made it a wonderful experience for me. thank god i never have to deal with centennial toyota ever again!' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i only gave these guys one star cause i had to rate it otherwise this dealership deserves no stars! bs is what i get every single time i go there and even after they promised to make it better it still was a bunch of crap. talked to ellis who lied and sd he was in the internet dept cause he wanted a sale and knew i only wanted to deal with internet dept then prior to that i had bought a car from them and silvino reyes finance took forever to close the deal. i went back to sell my car to them because peter cornish promised to make things better and still it was nothing but bs! don't go to this dealership. i sold my car to fletcher jones toyota who made it a wonderful experience for me. thank god i never have to deal with centennial toyota ever again!' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the customer's frustration: Respond to the review by acknowledging their negative experience and expressing empathy for their feelings.

2. Address specific concerns: Address the specific issues mentioned in the review, such as the promise to make things better not being fulfilled, long wait times in the finance department, and misrepresentation by an employee (Ellis)."
1,"A coffee joint down the street recommended  this place. And since I love the coffee joint, I thought that this must be good. WRONG! We were right by the door, cashiers area & had the worst service! The food was blah!! I will NOT return.","a coffee joint down the street recommended this place. and since i love the coffee joint, i thought that this must be good. wrong! we were right by the door, cashiers area had the worst service! the food was blah!! i will not return.","disapproval, disappointment, annoyance","[INST] A customer left us a 1-star review: 'a coffee joint down the street recommended this place. and since i love the coffee joint, i thought that this must be good. wrong! we were right by the door, cashiers area had the worst service! the food was blah!! i will not return.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'a coffee joint down the street recommended this place. and since i love the coffee joint, i thought that this must be good. wrong! we were right by the door, cashiers area had the worst service! the food was blah!! i will not return.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Improve Customer Service: Train staff to be more attentive, friendly, and helpful, especially in high-traffic areas like the cashier's desk.

2. Enhance Food Quality: Work on improving the taste and quality of the food offered, focusing on fresh ingredients and creative recipes.

3. Follow-up Communication: Reach out to the customer to apologize for their negative experience and offer a complimentary item or discount on their next visit to make amends.

4. Seek Feedback: Encourage customers to provide feedback on their experience, both positive and negative, to continuously improve services."
1,"I have been here a few times:I figured I would give it a second, then third shot...\n\nThe food and Gelato are so-so at best, and the staff are spectacularly unhelpful. \nI'll take ice cream form the super-market instead of over priced and unfriendly. \n\nThe few times I was there I also waited 10 minutes when they were only a little busy, and up to 25 when they were pretty busy.\n\nI would seek out something else. Like I said, not great all around.\n\n\n\n\nIn response to the comment below from Tommy:\n\nI do appreciate your accommodations, I have no doubt that you do value your customers. I am not one to jump to a conclusion about any establishment, and I did come in several times. Overall I was unimpressed by the quality of the service every time, and the food was, in my opinion, sub-par. \n\nI do appreciate you taking the time to respond to this and I am glad that others liked your establishment. As I see from other reviews, my experiences were hopefully the only three times the staff and kitchen were having a bad day.","i have been here a few times i figured i would give it a second, then third shot... n nthe food and gelato are so so at best, and the staff are spectacularly unhelpful. ni'll take ice cream form the super market instead of over priced and unfriendly. n nthe few times i was there i also waited 10 minutes when they were only a little busy, and up to 25 when they were pretty busy. n ni would seek out something else. like i said, not great all around. n n n n nin response to the comment below from tommy n ni do appreciate your accommodations, i have no doubt that you do value your customers. i am not one to jump to a conclusion about any establishment, and i did come in several times. overall i was unimpressed by the quality of the service every time, and the food was, in my opinion, sub par. n ni do appreciate you taking the time to respond to this and i am glad that others liked your establishment. as i see from other reviews, my experiences were hopefully the only three times the staff and kitchen were having a bad day.","neutral, admiration, approval","[INST] A customer left us a 1-star review: 'i have been here a few times i figured i would give it a second, then third shot... n nthe food and gelato are so so at best, and the staff are spectacularly unhelpful. ni'll take ice cream form the super market instead of over priced and unfriendly. n nthe few times i was there i also waited 10 minutes when they were only a little busy, and up to 25 when they were pretty busy. n ni would seek out something else. like i said, not great all around. n n n n nin response to the comment below from tommy n ni do appreciate your accommodations, i have no doubt that you do value your customers. i am not one to jump to a conclusion about any establishment, and i did come in several times. overall i was unimpressed by the quality of the service every time, and the food was, in my opinion, sub par. n ni do appreciate you taking the time to respond to this and i am glad that others liked your establishment. as i see from other reviews, my experiences were hopefully the only three times the staff and kitchen were having a bad day.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i have been here a few times i figured i would give it a second, then third shot... n nthe food and gelato are so so at best, and the staff are spectacularly unhelpful. ni'll take ice cream form the super market instead of over priced and unfriendly. n nthe few times i was there i also waited 10 minutes when they were only a little busy, and up to 25 when they were pretty busy. n ni would seek out something else. like i said, not great all around. n n n n nin response to the comment below from tommy n ni do appreciate your accommodations, i have no doubt that you do value your customers. i am not one to jump to a conclusion about any establishment, and i did come in several times. overall i was unimpressed by the quality of the service every time, and the food was, in my opinion, sub par. n ni do appreciate you taking the time to respond to this and i am glad that others liked your establishment. as i see from other reviews, my experiences were hopefully the only three times the staff and kitchen were having a bad day.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Food: Enhance the taste and quality of our food and gelato to meet the customer's expectations.

2. Staff Attitude and Helpfulness: Train our staff to be more attentive, friendly, and helpful to customers. This will help create a welcoming and positive environment.

3. Service Speed: Improve service speed, especially during busy periods, to reduce waiting times.

4. Consistency: Ensure that every visit provides a consistent, high-quality experience for the customer."
1,"Back to poor service.  The food was ok, not worse than before but the experience was dreadful. A coupe seated after us got their good, bill, paid, and left before we were midway through our meal. Waiter was barely around.  Yes they have large groups but all that says to me is that the management is poor and they do not know how to schedule staff.\n\nService was so bad the waiter got $0 tip.  We will not be going back here for quite some time, once again.  Shame too because they are the only place I know of that has banoffie pie.","back to poor service. the food was ok, not worse than before but the experience was dreadful. a coupe seated after us got their good, bill, paid, and left before we were midway through our meal. waiter was barely around. yes they have large groups but all that says to me is that the management is poor and they do not know how to schedule staff. n nservice was so bad the waiter got 0 tip. we will not be going back here for quite some time, once again. shame too because they are the only place i know of that has banoffie pie.","disappointment, annoyance, disapproval","[INST] A customer left us a 1-star review: 'back to poor service. the food was ok, not worse than before but the experience was dreadful. a coupe seated after us got their good, bill, paid, and left before we were midway through our meal. waiter was barely around. yes they have large groups but all that says to me is that the management is poor and they do not know how to schedule staff. n nservice was so bad the waiter got 0 tip. we will not be going back here for quite some time, once again. shame too because they are the only place i know of that has banoffie pie.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'back to poor service. the food was ok, not worse than before but the experience was dreadful. a coupe seated after us got their good, bill, paid, and left before we were midway through our meal. waiter was barely around. yes they have large groups but all that says to me is that the management is poor and they do not know how to schedule staff. n nservice was so bad the waiter got 0 tip. we will not be going back here for quite some time, once again. shame too because they are the only place i know of that has banoffie pie.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially win them back, consider the following steps:

1. Acknowledge the issue: Respond to the review promptly, acknowledging their disappointment and expressing regret for the poor service they experienced.

2. Apologize sincerely: Express genuine remorse for the inconvenience caused and assure them that their feedback is valued and will be taken seriously.

3. Offer a solution: Provide a specific action plan to address their concerns, such as offering a complimentary dessert (in this case, the Banoffie pie they mentioned) or a discount on their next visit to make up for the poor service."
1,I have checked in exactly 24hrs prior to my flight and got B 12. It's very hard to get A. I travel with my partner all the time and he is always A1 - A15. We asked them if I can go in with him but they denied it. So he has to go in and hassle people to not sit next to him and save me a seat and space above his head for my carry on which is sometimes hard to do. \n\nIt would have been so much easier if they would allow A-list flyers to bring their companion with them. United let's us board the plane together so we will switch airlines. \n\nSorry Southwest... Get better customer service and we will gladly switch. Did I mention we fly almost every week for a business!,i have checked in exactly 24hrs prior to my flight and got b 12. it's very hard to get a. i travel with my partner all the time and he is always a1 a15. we asked them if i can go in with him but they denied it. so he has to go in and hassle people to not sit next to him and save me a seat and space above his head for my carry on which is sometimes hard to do. n nit would have been so much easier if they would allow a list flyers to bring their companion with them. united let's us board the plane together so we will switch airlines. n nsorry southwest... get better customer service and we will gladly switch. did i mention we fly almost every week for a business!,"neutral, disappointment, disapproval","[INST] A customer left us a 1-star review: 'i have checked in exactly 24hrs prior to my flight and got b 12. it's very hard to get a. i travel with my partner all the time and he is always a1 a15. we asked them if i can go in with him but they denied it. so he has to go in and hassle people to not sit next to him and save me a seat and space above his head for my carry on which is sometimes hard to do. n nit would have been so much easier if they would allow a list flyers to bring their companion with them. united let's us board the plane together so we will switch airlines. n nsorry southwest... get better customer service and we will gladly switch. did i mention we fly almost every week for a business!' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i have checked in exactly 24hrs prior to my flight and got b 12. it's very hard to get a. i travel with my partner all the time and he is always a1 a15. we asked them if i can go in with him but they denied it. so he has to go in and hassle people to not sit next to him and save me a seat and space above his head for my carry on which is sometimes hard to do. n nit would have been so much easier if they would allow a list flyers to bring their companion with them. united let's us board the plane together so we will switch airlines. n nsorry southwest... get better customer service and we will gladly switch. did i mention we fly almost every week for a business!' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, Southwest Airlines could consider implementing a policy that allows certain passengers with specific needs, such as the customer's partner who requires extra space due to being a ""C15"" passenger, to board with their companion. This would alleviate the hassle of finding separate seats and ensure that the companion can assist in managing the carry-on luggage more easily. Additionally, improving customer service training to handle such requests more empathetically and flexibly could help retain this customer. It may also be beneficial to communicate more clearly about the boarding process and any exceptions or accommodations that can be made for specific situations."
1,Eeewww!!! Skip this place!! The food is gross- no seasoning on anything!! I got a pasta dish - so bland and pointless to eat. My boyfriend got a burger that was way overcooked and the bun was too large to even eat with the meat! Garlic bread was way spicy (why I don't know... Wouldn't expect that to have a kick but my mouth was on fire). I got house wine to drink which seemed like it had been uncorked for a month so the next glass I upgraded which was a bad idea because I could only take a sip of because it was so gross. Never again!!,eeewww!!! skip this place!! the food is gross no seasoning on anything!! i got a pasta dish so bland and pointless to eat. my boyfriend got a burger that was way overcooked and the bun was too large to even eat with the meat! garlic bread was way spicy why i don't know... wouldn't expect that to have a kick but my mouth was on fire . i got house wine to drink which seemed like it had been uncorked for a month so the next glass i upgraded which was a bad idea because i could only take a sip of because it was so gross. never again!!,"disgust, annoyance, disapproval","[INST] A customer left us a 1-star review: 'eeewww!!! skip this place!! the food is gross no seasoning on anything!! i got a pasta dish so bland and pointless to eat. my boyfriend got a burger that was way overcooked and the bun was too large to even eat with the meat! garlic bread was way spicy why i don't know... wouldn't expect that to have a kick but my mouth was on fire . i got house wine to drink which seemed like it had been uncorked for a month so the next glass i upgraded which was a bad idea because i could only take a sip of because it was so gross. never again!!' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'eeewww!!! skip this place!! the food is gross no seasoning on anything!! i got a pasta dish so bland and pointless to eat. my boyfriend got a burger that was way overcooked and the bun was too large to even eat with the meat! garlic bread was way spicy why i don't know... wouldn't expect that to have a kick but my mouth was on fire . i got house wine to drink which seemed like it had been uncorked for a month so the next glass i upgraded which was a bad idea because i could only take a sip of because it was so gross. never again!!' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the poor experience: Acknowledge the customer's feedback and express regret for the unsatisfactory meal and service they received.

2. Address the food issues: Investigate the quality of the food, particularly the pasta dish, burger, and garlic bread. Ensure that seasoning is added appropriately to all dishes, and adjust the spice level of the garlic bread to cater to a wider range of tastes."
1,"Went to eat at 12:30pm on Friday after thanks giving, wait time was 40-45 mins which is okay. They were charging 50 bucks per person as they were starting dinner at 1pm.. ARE YOU KIDDING ME!!!! Who eats dinner at 1pm??? RIDICULOUS.. never going back there..","went to eat at 12 30pm on friday after thanks giving, wait time was 40 45 mins which is okay. they were charging 50 bucks per person as they were starting dinner at 1pm.. are you kidding me!!!! who eats dinner at 1pm??? ridiculous.. never going back there..","amusement, gratitude, annoyance","[INST] A customer left us a 1-star review: 'went to eat at 12 30pm on friday after thanks giving, wait time was 40 45 mins which is okay. they were charging 50 bucks per person as they were starting dinner at 1pm.. are you kidding me!!!! who eats dinner at 1pm??? ridiculous.. never going back there..' The customer feels amusement, gratitude, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'went to eat at 12 30pm on friday after thanks giving, wait time was 40 45 mins which is okay. they were charging 50 bucks per person as they were starting dinner at 1pm.. are you kidding me!!!! who eats dinner at 1pm??? ridiculous.. never going back there..' The customer feels amusement, gratitude, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Clarify pricing and meal times: Clearly communicate meal times and pricing, especially during holidays or special occasions. If there are any changes to the usual schedule, make sure this information is easily accessible to customers.

2. Reduce wait times: Implement strategies to minimize wait times, such as taking reservations, having a larger staff during peak hours, or offering a call-ahead seating option.

3. Offer flexibility: Consider offering a lunch menu during the early afternoon hours, which may cater to customers who prefer to eat earlier in the day."
1,If I could give them 0 stars I would. This company sent an installer out to my house who bold faced lied to my face telling me that he was putting a cancelation fee clause into the contract. Then rushed me through signing all the documents and did not discuss that if I wanted to cancel the agreement I had 3 days well here I am 4 days after the deadline wanting to cancel this agreement because your company has already waisted a full 8 hours of my pay waiting on an installer who didn't show up and extremely dissatisfied with your service. I don't want your alarm system I just want to cancel and your company is doing absolutely nothing to help me exit the contract whether it be a fee or a pay off of my months payment for the literal 4 days extra this alarm system has been in my house. So don't let these people strong arm you because they will and will do anything they can to screw you out of your money.,if i could give them 0 stars i would. this company sent an installer out to my house who bold faced lied to my face telling me that he was putting a cancelation fee clause into the contract. then rushed me through signing all the documents and did not discuss that if i wanted to cancel the agreement i had 3 days well here i am 4 days after the deadline wanting to cancel this agreement because your company has already waisted a full 8 hours of my pay waiting on an installer who didn't show up and extremely dissatisfied with your service. i don't want your alarm system i just want to cancel and your company is doing absolutely nothing to help me exit the contract whether it be a fee or a pay off of my months payment for the literal 4 days extra this alarm system has been in my house. so don't let these people strong arm you because they will and will do anything they can to screw you out of your money.,"neutral, disapproval, annoyance","[INST] A customer left us a 1-star review: 'if i could give them 0 stars i would. this company sent an installer out to my house who bold faced lied to my face telling me that he was putting a cancelation fee clause into the contract. then rushed me through signing all the documents and did not discuss that if i wanted to cancel the agreement i had 3 days well here i am 4 days after the deadline wanting to cancel this agreement because your company has already waisted a full 8 hours of my pay waiting on an installer who didn't show up and extremely dissatisfied with your service. i don't want your alarm system i just want to cancel and your company is doing absolutely nothing to help me exit the contract whether it be a fee or a pay off of my months payment for the literal 4 days extra this alarm system has been in my house. so don't let these people strong arm you because they will and will do anything they can to screw you out of your money.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'if i could give them 0 stars i would. this company sent an installer out to my house who bold faced lied to my face telling me that he was putting a cancelation fee clause into the contract. then rushed me through signing all the documents and did not discuss that if i wanted to cancel the agreement i had 3 days well here i am 4 days after the deadline wanting to cancel this agreement because your company has already waisted a full 8 hours of my pay waiting on an installer who didn't show up and extremely dissatisfied with your service. i don't want your alarm system i just want to cancel and your company is doing absolutely nothing to help me exit the contract whether it be a fee or a pay off of my months payment for the literal 4 days extra this alarm system has been in my house. so don't let these people strong arm you because they will and will do anything they can to screw you out of your money.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the inconvenience: Acknowledge the customer's frustration and express sincere regret for the poor service they received.

2. Address the issue: Investigate the claim about the installer lying about the cancellation fee clause and take appropriate action if it's found to be true.

3. Offer a solution: Offer to waive any cancellation fees and work with the customer to find a fair resolution for the time wasted due to the missed installation."
1,"It's 10:16 am they just opened... The check out lines are long- elderly people scrambling to find a place to stand in a busy, unorganized Costco mess... Seriously management must awaken to a better effective way to care for their patrons.","it's 10 16 am they just opened... the check out lines are long elderly people scrambling to find a place to stand in a busy, unorganized costco mess... seriously management must awaken to a better effective way to care for their patrons.","neutral, caring, optimism","[INST] A customer left us a 1-star review: 'it's 10 16 am they just opened... the check out lines are long elderly people scrambling to find a place to stand in a busy, unorganized costco mess... seriously management must awaken to a better effective way to care for their patrons.' The customer feels neutral, caring, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'it's 10 16 am they just opened... the check out lines are long elderly people scrambling to find a place to stand in a busy, unorganized costco mess... seriously management must awaken to a better effective way to care for their patrons.' The customer feels neutral, caring, optimism. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Implement a more efficient checkout system, possibly with more registers or self-checkout options, to reduce wait times.
2. Provide clear signage and designated areas for elderly customers or those with mobility issues to help them find a comfortable place to stand in line.
3. Consider implementing a queue management system to help organize lines and reduce confusion.
4. Offer additional staff during peak hours to assist customers and ensure the store remains clean and organized.
5. Reach out to the customer to express our appreciation for their feedback and offer a solution, such as a discount or voucher for a future visit."
1,"Pizza looked great when It arrived, but after starting to dig in I was sharply disappointed. What looked great on the pan turned out to be a runny mess. The cheese they are using is runny and I don't mean soft and gooey, I mean running off the pizza and of the pan when you separate the pieces. I thought it might firm up as it cooled, but then it turned in to goo and I have to tell you it was a COMPLETE turn off..... GROSS!!!!! I can tell you I will never go back to eat at any Primos. It was the worst pizza I have eaten in years.\n\nThe service was also awful. No one was really on top us with service and the empty pans and plates were on the table in front of us for so long we actually had to clear our own TABLE!\n\nThe only good experience of the night was the entertainment of a live band.\n\nStay away if you know what's good for you!","pizza looked great when it arrived, but after starting to dig in i was sharply disappointed. what looked great on the pan turned out to be a runny mess. the cheese they are using is runny and i don't mean soft and gooey, i mean running off the pizza and of the pan when you separate the pieces. i thought it might firm up as it cooled, but then it turned in to goo and i have to tell you it was a complete turn off..... gross!!!!! i can tell you i will never go back to eat at any primos. it was the worst pizza i have eaten in years. n nthe service was also awful. no one was really on top us with service and the empty pans and plates were on the table in front of us for so long we actually had to clear our own table! n nthe only good experience of the night was the entertainment of a live band. n nstay away if you know what's good for you!","disappointment, annoyance, disapproval","[INST] A customer left us a 1-star review: 'pizza looked great when it arrived, but after starting to dig in i was sharply disappointed. what looked great on the pan turned out to be a runny mess. the cheese they are using is runny and i don't mean soft and gooey, i mean running off the pizza and of the pan when you separate the pieces. i thought it might firm up as it cooled, but then it turned in to goo and i have to tell you it was a complete turn off..... gross!!!!! i can tell you i will never go back to eat at any primos. it was the worst pizza i have eaten in years. n nthe service was also awful. no one was really on top us with service and the empty pans and plates were on the table in front of us for so long we actually had to clear our own table! n nthe only good experience of the night was the entertainment of a live band. n nstay away if you know what's good for you!' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'pizza looked great when it arrived, but after starting to dig in i was sharply disappointed. what looked great on the pan turned out to be a runny mess. the cheese they are using is runny and i don't mean soft and gooey, i mean running off the pizza and of the pan when you separate the pieces. i thought it might firm up as it cooled, but then it turned in to goo and i have to tell you it was a complete turn off..... gross!!!!! i can tell you i will never go back to eat at any primos. it was the worst pizza i have eaten in years. n nthe service was also awful. no one was really on top us with service and the empty pans and plates were on the table in front of us for so long we actually had to clear our own table! n nthe only good experience of the night was the entertainment of a live band. n nstay away if you know what's good for you!' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Ingredients: Investigate the issue with the runny cheese. It may be necessary to find a better cheese supplier or adjust the cheese-making process to ensure a consistent, desirable texture.

2. Food Presentation: Enhance the visual appeal of the pizza to meet customer expectations. This could involve improving the cooking process, using better garnishes, or adjusting the arrangement of toppings.

3. Service: Improve the level of service by ensuring that staff are attentive, responsive, and proactive in addressing customer needs."
1,"Very disappointed in this restaurant.\n\nWhen we moved to Charlotte, The Penguin came highly recommended by locals so we wanted to check it out. We stopped in around 2pm on a Saturday hoping to have a good time. The waitress (I hesitate to give her this title because her apathetic attitude hardly lived up to anything resembling that of a waitress) was slow, inattentive and rude. I ordered the chicken tenders and 25 minutes later she stopped by the table and stated \""what else do you want besides the chicken tenders\"" rather than apologizing that they were out of chicken tenders and offering to show me a menu so I could choose another option. I reluctantly  chose the mac and cheese and over the next 25 minutes was actually looking forward to them, but maybe that was just the intense hunger I was feeling after the long wait. When the food arrived, a basket of chicken tenders were placed in front of me as the waitress mumbled \""oh, guess there were chicken tenders\""  The entire order was incorrect and and the food was almost inedible. I don't complain about waiting a little longer  food if the food and service is worth it. Unfortunately, the food fell short of mediocre. Our food showed up cold and was not good.","very disappointed in this restaurant. n nwhen we moved to charlotte, the penguin came highly recommended by locals so we wanted to check it out. we stopped in around 2pm on a saturday hoping to have a good time. the waitress i hesitate to give her this title because her apathetic attitude hardly lived up to anything resembling that of a waitress was slow, inattentive and rude. i ordered the chicken tenders and 25 minutes later she stopped by the table and stated what else do you want besides the chicken tenders rather than apologizing that they were out of chicken tenders and offering to show me a menu so i could choose another option. i reluctantly chose the mac and cheese and over the next 25 minutes was actually looking forward to them, but maybe that was just the intense hunger i was feeling after the long wait. when the food arrived, a basket of chicken tenders were placed in front of me as the waitress mumbled oh, guess there were chicken tenders the entire order was incorrect and and the food was almost inedible. i don't complain about waiting a little longer food if the food and service is worth it. unfortunately, the food fell short of mediocre. our food showed up cold and was not good.","disappointment, annoyance, neutral","[INST] A customer left us a 1-star review: 'very disappointed in this restaurant. n nwhen we moved to charlotte, the penguin came highly recommended by locals so we wanted to check it out. we stopped in around 2pm on a saturday hoping to have a good time. the waitress i hesitate to give her this title because her apathetic attitude hardly lived up to anything resembling that of a waitress was slow, inattentive and rude. i ordered the chicken tenders and 25 minutes later she stopped by the table and stated what else do you want besides the chicken tenders rather than apologizing that they were out of chicken tenders and offering to show me a menu so i could choose another option. i reluctantly chose the mac and cheese and over the next 25 minutes was actually looking forward to them, but maybe that was just the intense hunger i was feeling after the long wait. when the food arrived, a basket of chicken tenders were placed in front of me as the waitress mumbled oh, guess there were chicken tenders the entire order was incorrect and and the food was almost inedible. i don't complain about waiting a little longer food if the food and service is worth it. unfortunately, the food fell short of mediocre. our food showed up cold and was not good.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'very disappointed in this restaurant. n nwhen we moved to charlotte, the penguin came highly recommended by locals so we wanted to check it out. we stopped in around 2pm on a saturday hoping to have a good time. the waitress i hesitate to give her this title because her apathetic attitude hardly lived up to anything resembling that of a waitress was slow, inattentive and rude. i ordered the chicken tenders and 25 minutes later she stopped by the table and stated what else do you want besides the chicken tenders rather than apologizing that they were out of chicken tenders and offering to show me a menu so i could choose another option. i reluctantly chose the mac and cheese and over the next 25 minutes was actually looking forward to them, but maybe that was just the intense hunger i was feeling after the long wait. when the food arrived, a basket of chicken tenders were placed in front of me as the waitress mumbled oh, guess there were chicken tenders the entire order was incorrect and and the food was almost inedible. i don't complain about waiting a little longer food if the food and service is worth it. unfortunately, the food fell short of mediocre. our food showed up cold and was not good.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your restaurant, consider the following steps:

1. Train staff on customer service: Ensure your waitstaff are friendly, attentive, and professional. They should be able to handle situations like out-of-stock items gracefully, offering alternative options and apologizing for any inconvenience.

2. Improve communication: Make sure your waitstaff are well-informed about menu items, specials, and any changes that may occur throughout the day. This will help prevent mistakes like serving the incorrect order.

3. Speed up service: Address customer orders promptly to reduce waiting times. Aim to serve food within a reasonable timeframe, especially during peak hours."
1,"It's Denny's--how bad can it be? Well let me tell you...this visit to Denny's was B.A.D. It was over 90 minutes from start to finish and we were seated immediately on a weekday morning. Food came out S.L.O.W and our server was even slower. We didn't get refills nor were they even offered. My husband's pancakes were burnt on the outside and still runny on the inside. The fruit that came with my breakfast had been frozen and wasn't quite thawed out yet. I have eaten at this Denny's before and while the service has never been all that stellar, this was by far the worst visit to a Denny's I've ever experienced and because it's Denny's my expectations are pretty low to begin with. Do yourself a favor and skip this particular Denny's. You will save yourself the aggravation.","it's denny's how bad can it be? well let me tell you...this visit to denny's was b.a.d. it was over 90 minutes from start to finish and we were seated immediately on a weekday morning. food came out s.l.o.w and our server was even slower. we didn't get refills nor were they even offered. my husband's pancakes were burnt on the outside and still runny on the inside. the fruit that came with my breakfast had been frozen and wasn't quite thawed out yet. i have eaten at this denny's before and while the service has never been all that stellar, this was by far the worst visit to a denny's i've ever experienced and because it's denny's my expectations are pretty low to begin with. do yourself a favor and skip this particular denny's. you will save yourself the aggravation.","neutral, curiosity, confusion","[INST] A customer left us a 1-star review: 'it's denny's how bad can it be? well let me tell you...this visit to denny's was b.a.d. it was over 90 minutes from start to finish and we were seated immediately on a weekday morning. food came out s.l.o.w and our server was even slower. we didn't get refills nor were they even offered. my husband's pancakes were burnt on the outside and still runny on the inside. the fruit that came with my breakfast had been frozen and wasn't quite thawed out yet. i have eaten at this denny's before and while the service has never been all that stellar, this was by far the worst visit to a denny's i've ever experienced and because it's denny's my expectations are pretty low to begin with. do yourself a favor and skip this particular denny's. you will save yourself the aggravation.' The customer feels neutral, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'it's denny's how bad can it be? well let me tell you...this visit to denny's was b.a.d. it was over 90 minutes from start to finish and we were seated immediately on a weekday morning. food came out s.l.o.w and our server was even slower. we didn't get refills nor were they even offered. my husband's pancakes were burnt on the outside and still runny on the inside. the fruit that came with my breakfast had been frozen and wasn't quite thawed out yet. i have eaten at this denny's before and while the service has never been all that stellar, this was by far the worst visit to a denny's i've ever experienced and because it's denny's my expectations are pretty low to begin with. do yourself a favor and skip this particular denny's. you will save yourself the aggravation.' The customer feels neutral, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your Denny's, consider the following steps:

1. Reduce wait times: Strive for faster service from the moment customers arrive until they leave. This includes seating, ordering, and food delivery.

2. Improve food quality: Ensure that all food items are cooked properly, with attention to details such as even browning on pancakes and fully thawed fruit.

3. Enhance server communication: Train servers to be more proactive in offering refills and checking on customers' satisfaction throughout their visit."
1,"Excellent aged steaks 5 stars, good service, wine selection pretty lame unless you want to spend hundreds and hundreds. BUT the crab salad was the cheapest POS salad ever, minus 5.  I stopped at one point and asked myself if it was some cheep caned watery tuna, about two tablespoons for $30.. If this place is in the top ten restaurants in Vegas as advertised, they should shut the town down and quit. Pitiful just pitiful, and the side of asparagus was much better.  If you want a complete dinner, skip this joint!","excellent aged steaks 5 stars, good service, wine selection pretty lame unless you want to spend hundreds and hundreds. but the crab salad was the cheapest pos salad ever, minus 5. i stopped at one point and asked myself if it was some cheep caned watery tuna, about two tablespoons for 30.. if this place is in the top ten restaurants in vegas as advertised, they should shut the town down and quit. pitiful just pitiful, and the side of asparagus was much better. if you want a complete dinner, skip this joint!","admiration, disappointment, annoyance","[INST] A customer left us a 1-star review: 'excellent aged steaks 5 stars, good service, wine selection pretty lame unless you want to spend hundreds and hundreds. but the crab salad was the cheapest pos salad ever, minus 5. i stopped at one point and asked myself if it was some cheep caned watery tuna, about two tablespoons for 30.. if this place is in the top ten restaurants in vegas as advertised, they should shut the town down and quit. pitiful just pitiful, and the side of asparagus was much better. if you want a complete dinner, skip this joint!' The customer feels admiration, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'excellent aged steaks 5 stars, good service, wine selection pretty lame unless you want to spend hundreds and hundreds. but the crab salad was the cheapest pos salad ever, minus 5. i stopped at one point and asked myself if it was some cheep caned watery tuna, about two tablespoons for 30.. if this place is in the top ten restaurants in vegas as advertised, they should shut the town down and quit. pitiful just pitiful, and the side of asparagus was much better. if you want a complete dinner, skip this joint!' The customer feels admiration, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve the wine selection: Offer a more diverse range of wines at various price points to cater to a wider audience.

2. Enhance the quality of the crab salad: Upgrade the ingredients and presentation of the crab salad to meet the customer's expectations.

3. Provide better value for money: Review the pricing of our dishes, particularly the crab salad, to ensure it is competitive and offers good value for the quality of ingredients used."
1,This place blows.  Food had no taste and shake was below average for a higher than deserved price.  Johnny Rockets blows this place away and I even prefer a Denny's burger and shake for half the price,this place blows. food had no taste and shake was below average for a higher than deserved price. johnny rockets blows this place away and i even prefer a denny's burger and shake for half the price,"neutral, admiration, approval","[INST] A customer left us a 1-star review: 'this place blows. food had no taste and shake was below average for a higher than deserved price. johnny rockets blows this place away and i even prefer a denny's burger and shake for half the price' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this place blows. food had no taste and shake was below average for a higher than deserved price. johnny rockets blows this place away and i even prefer a denny's burger and shake for half the price' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Enhance the taste of our food: This is the primary concern mentioned in the review. We could work on improving the quality of our ingredients, seasoning, and cooking techniques to increase the flavor of our dishes.

2. Offer competitive pricing: The customer mentions that they prefer Denny's, which is cheaper. We could review our pricing strategy to ensure we are offering fair and competitive prices for our offerings.

3. Improve the shake quality: The customer felt the shake was below average. We could focus on improving the consistency, taste, and freshness of our shakes."
1,"I should have known when I walk in, only 2 tables with people on them in the whole restaurant. It was a point to turn around and walk out but I did not. I wished I did 40 dollars for 3 rolls that were average at best. Whole foods are better if you ask me then  third of the price as well, I must not be the only person as the place was empty.\nDon't waste your time.\nI love Japanese food but this was a joke.","i should have known when i walk in, only 2 tables with people on them in the whole restaurant. it was a point to turn around and walk out but i did not. i wished i did 40 dollars for 3 rolls that were average at best. whole foods are better if you ask me then third of the price as well, i must not be the only person as the place was empty. ndon't waste your time. ni love japanese food but this was a joke.","amusement, disapproval, love","[INST] A customer left us a 1-star review: 'i should have known when i walk in, only 2 tables with people on them in the whole restaurant. it was a point to turn around and walk out but i did not. i wished i did 40 dollars for 3 rolls that were average at best. whole foods are better if you ask me then third of the price as well, i must not be the only person as the place was empty. ndon't waste your time. ni love japanese food but this was a joke.' The customer feels amusement, disapproval, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i should have known when i walk in, only 2 tables with people on them in the whole restaurant. it was a point to turn around and walk out but i did not. i wished i did 40 dollars for 3 rolls that were average at best. whole foods are better if you ask me then third of the price as well, i must not be the only person as the place was empty. ndon't waste your time. ni love japanese food but this was a joke.' The customer feels amusement, disapproval, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Ambiance: Enhance the restaurant's atmosphere to make it more inviting, especially during off-peak hours. This could include better lighting, decor, or music.

2. Seating: Increase the number of tables available to accommodate more customers, especially during busy hours.

3. Speed of Service: Improve the speed at which food is prepared and served to reduce waiting times.

4. Quality of Food: Enhance the quality of the food, particularly the rolls, to make them more appealing and competitive with other restaurants, including those at lower price points like Whole Foods."
1,"I have never written a review on yelp EVER before...but this dining experience warranted one.  Also I have come to expect subpar service from Asian restaurants in general (in fact no service at all) but I have never experienced such a horrible experience than this \""Bumming Spit Hot Shit\"".  Initially, the food was decent and actually quite flavorful, besides the fact I ordered the lamb hot pot with a 5 spice level, it tasted like Kimchi.  I believe they reuse the leftover soups and sauces.  My significant other and I were seated quickly enough, most likely because the restaurant was COMPLETELY empty on a cold winter evening. I can now see why...all was well until the end. Upon asking for a little to go container for the leftover dipping condiment, the lady/owner said they do not give containers for the sauces. Cilantro, spring onion, chili oil, etc costs next to nothing, yet alone the 0.02 cent container for the sauce. After the Kimchi flavor in my soup, I came to the realization they quite possibly DO reuse their soups and condiments.  I was so upset to waste the leftover sauce that I poured it into the teapot and filled it with my chopstick wrapper and napkin, so they will not be able to subject other patrons to endure their leftover reuse of product.  I sincerely hope this place doesn't last, next time I will go all the way to Henderson to have AYCE Chinese hotpot on Silverado and Maryland.  This place sucks! They need a lesson on sanitation, service, and business.  They just lost a major patron with huge retention potential...God help this establishment!  It is GROSS just thinking about the very REAL possibility they reuse product.","i have never written a review on yelp ever before...but this dining experience warranted one. also i have come to expect subpar service from asian restaurants in general in fact no service at all but i have never experienced such a horrible experience than this bumming spit hot shit . initially, the food was decent and actually quite flavorful, besides the fact i ordered the lamb hot pot with a 5 spice level, it tasted like kimchi. i believe they reuse the leftover soups and sauces. my significant other and i were seated quickly enough, most likely because the restaurant was completely empty on a cold winter evening. i can now see why...all was well until the end. upon asking for a little to go container for the leftover dipping condiment, the lady owner said they do not give containers for the sauces. cilantro, spring onion, chili oil, etc costs next to nothing, yet alone the 0.02 cent container for the sauce. after the kimchi flavor in my soup, i came to the realization they quite possibly do reuse their soups and condiments. i was so upset to waste the leftover sauce that i poured it into the teapot and filled it with my chopstick wrapper and napkin, so they will not be able to subject other patrons to endure their leftover reuse of product. i sincerely hope this place doesn't last, next time i will go all the way to henderson to have ayce chinese hotpot on silverado and maryland. this place sucks! they need a lesson on sanitation, service, and business. they just lost a major patron with huge retention potential...god help this establishment! it is gross just thinking about the very real possibility they reuse product.","fear, approval, disgust","[INST] A customer left us a 1-star review: 'i have never written a review on yelp ever before...but this dining experience warranted one. also i have come to expect subpar service from asian restaurants in general in fact no service at all but i have never experienced such a horrible experience than this bumming spit hot shit . initially, the food was decent and actually quite flavorful, besides the fact i ordered the lamb hot pot with a 5 spice level, it tasted like kimchi. i believe they reuse the leftover soups and sauces. my significant other and i were seated quickly enough, most likely because the restaurant was completely empty on a cold winter evening. i can now see why...all was well until the end. upon asking for a little to go container for the leftover dipping condiment, the lady owner said they do not give containers for the sauces. cilantro, spring onion, chili oil, etc costs next to nothing, yet alone the 0.02 cent container for the sauce. after the kimchi flavor in my soup, i came to the realization they quite possibly do reuse their soups and condiments. i was so upset to waste the leftover sauce that i poured it into the teapot and filled it with my chopstick wrapper and napkin, so they will not be able to subject other patrons to endure their leftover reuse of product. i sincerely hope this place doesn't last, next time i will go all the way to henderson to have ayce chinese hotpot on silverado and maryland. this place sucks! they need a lesson on sanitation, service, and business. they just lost a major patron with huge retention potential...god help this establishment! it is gross just thinking about the very real possibility they reuse product.' The customer feels fear, approval, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i have never written a review on yelp ever before...but this dining experience warranted one. also i have come to expect subpar service from asian restaurants in general in fact no service at all but i have never experienced such a horrible experience than this bumming spit hot shit . initially, the food was decent and actually quite flavorful, besides the fact i ordered the lamb hot pot with a 5 spice level, it tasted like kimchi. i believe they reuse the leftover soups and sauces. my significant other and i were seated quickly enough, most likely because the restaurant was completely empty on a cold winter evening. i can now see why...all was well until the end. upon asking for a little to go container for the leftover dipping condiment, the lady owner said they do not give containers for the sauces. cilantro, spring onion, chili oil, etc costs next to nothing, yet alone the 0.02 cent container for the sauce. after the kimchi flavor in my soup, i came to the realization they quite possibly do reuse their soups and condiments. i was so upset to waste the leftover sauce that i poured it into the teapot and filled it with my chopstick wrapper and napkin, so they will not be able to subject other patrons to endure their leftover reuse of product. i sincerely hope this place doesn't last, next time i will go all the way to henderson to have ayce chinese hotpot on silverado and maryland. this place sucks! they need a lesson on sanitation, service, and business. they just lost a major patron with huge retention potential...god help this establishment! it is gross just thinking about the very real possibility they reuse product.' The customer feels fear, approval, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on three key areas: sanitation, service, and communication.

1. Sanitation: Ensure all kitchen utensils, dishes, and condiments are properly cleaned and not reused without thorough sanitization. This will help alleviate the customer's concerns about hygiene and food safety.

2. Service: Train staff to be more attentive and responsive to customer needs. Offer containers for leftover sauces to prevent wastage and improve the customer's overall dining experience."
1,"Twice I've caught Espresso Royale staff overcharging me for my drinks. Mind this if you are ordering a tea latte, because somehow they charge you for a coffee latte instead, which is way more expensive.\n\nIn addition, I caught food poisoning from their mango smoothie.","twice i've caught espresso royale staff overcharging me for my drinks. mind this if you are ordering a tea latte, because somehow they charge you for a coffee latte instead, which is way more expensive. n nin addition, i caught food poisoning from their mango smoothie.","neutral, sadness, disappointment","[INST] A customer left us a 1-star review: 'twice i've caught espresso royale staff overcharging me for my drinks. mind this if you are ordering a tea latte, because somehow they charge you for a coffee latte instead, which is way more expensive. n nin addition, i caught food poisoning from their mango smoothie.' The customer feels neutral, sadness, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'twice i've caught espresso royale staff overcharging me for my drinks. mind this if you are ordering a tea latte, because somehow they charge you for a coffee latte instead, which is way more expensive. n nin addition, i caught food poisoning from their mango smoothie.' The customer feels neutral, sadness, disappointment. Concisely, how can we best improve our services for this customer's experience?  1. Review and verify the pricing of all drinks, particularly the tea latte and coffee latte, to ensure there is no discrepancy in pricing.

2. Train baristas to clearly communicate and confirm the order with customers to avoid any confusion or misunderstandings about the drink being served.

3. Investigate the issue with the mango smoothie and take appropriate action, such as offering a refund or replacement, to address the customer's food poisoning concern.

4. Implement a quality control system for food and beverages to prevent similar incidents from happening in the future."
1,"I am officially throwing my Paradise reward card away.  I have never in my life seen so many rude and unhappy employees.  I felt I was putting them out by being there.  Between the \""I only take the sandwich order\"" and \""I don't do the soup\"" with an attitude, to the cashier treating us like we were stupid, I can find many other places to spend my money.   The food was maybe 3 stars but for what it is, it is way over priced.  The only friendly employee in the place was the busboy.  The place is busy but I fail to see why.","i am officially throwing my paradise reward card away. i have never in my life seen so many rude and unhappy employees. i felt i was putting them out by being there. between the i only take the sandwich order and i don't do the soup with an attitude, to the cashier treating us like we were stupid, i can find many other places to spend my money. the food was maybe 3 stars but for what it is, it is way over priced. the only friendly employee in the place was the busboy. the place is busy but i fail to see why.","annoyance, disappointment, neutral","[INST] A customer left us a 1-star review: 'i am officially throwing my paradise reward card away. i have never in my life seen so many rude and unhappy employees. i felt i was putting them out by being there. between the i only take the sandwich order and i don't do the soup with an attitude, to the cashier treating us like we were stupid, i can find many other places to spend my money. the food was maybe 3 stars but for what it is, it is way over priced. the only friendly employee in the place was the busboy. the place is busy but i fail to see why.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i am officially throwing my paradise reward card away. i have never in my life seen so many rude and unhappy employees. i felt i was putting them out by being there. between the i only take the sandwich order and i don't do the soup with an attitude, to the cashier treating us like we were stupid, i can find many other places to spend my money. the food was maybe 3 stars but for what it is, it is way over priced. the only friendly employee in the place was the busboy. the place is busy but i fail to see why.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Train staff on customer service skills: Emphasize the importance of a positive attitude, friendliness, and professionalism. Teach them to handle customer complaints effectively and with empathy.

2. Cross-train employees: Ensure that all employees are knowledgeable about the entire menu and can assist customers with any questions or orders. This will reduce the need for customers to ask for specific employees for certain tasks.

3. Price competitiveness: Review the pricing of our menu items to ensure they are competitive with other similar establishments. Offer promotions or discounts to attract customers and make the dining experience more affordable."
1,"I went to Tokyo last night and probably had the worst experience ever at a club in my life.   My friend invited me to join but there was some miscommunication and the doorman let other people from the group as me, into the club but told me to go wait in the line, (when I was clearly in the same group) the doorman ( a black guy with dreads and wearing oversized nerd glasses )  was rude and  after my friends got into the club called everyone on  the guest list \"" a bunch of dicks\"" \n\nLiving in Manhattan , I have been to numerous clubs but I never quite felt disrespected as I did last night, by a strange looking doorman whom did  not even speak to me directly ( he was too busy barking orders at the bouncers) \n\nMy friend had to leave the party to stay with me but he also stated that the drinks were horrible and he would never go there again either.","i went to tokyo last night and probably had the worst experience ever at a club in my life. my friend invited me to join but there was some miscommunication and the doorman let other people from the group as me, into the club but told me to go wait in the line, when i was clearly in the same group the doorman a black guy with dreads and wearing oversized nerd glasses was rude and after my friends got into the club called everyone on the guest list a bunch of dicks n nliving in manhattan , i have been to numerous clubs but i never quite felt disrespected as i did last night, by a strange looking doorman whom did not even speak to me directly he was too busy barking orders at the bouncers n nmy friend had to leave the party to stay with me but he also stated that the drinks were horrible and he would never go there again either.","disappointment, annoyance, sadness","[INST] A customer left us a 1-star review: 'i went to tokyo last night and probably had the worst experience ever at a club in my life. my friend invited me to join but there was some miscommunication and the doorman let other people from the group as me, into the club but told me to go wait in the line, when i was clearly in the same group the doorman a black guy with dreads and wearing oversized nerd glasses was rude and after my friends got into the club called everyone on the guest list a bunch of dicks n nliving in manhattan , i have been to numerous clubs but i never quite felt disrespected as i did last night, by a strange looking doorman whom did not even speak to me directly he was too busy barking orders at the bouncers n nmy friend had to leave the party to stay with me but he also stated that the drinks were horrible and he would never go there again either.' The customer feels disappointment, annoyance, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i went to tokyo last night and probably had the worst experience ever at a club in my life. my friend invited me to join but there was some miscommunication and the doorman let other people from the group as me, into the club but told me to go wait in the line, when i was clearly in the same group the doorman a black guy with dreads and wearing oversized nerd glasses was rude and after my friends got into the club called everyone on the guest list a bunch of dicks n nliving in manhattan , i have been to numerous clubs but i never quite felt disrespected as i did last night, by a strange looking doorman whom did not even speak to me directly he was too busy barking orders at the bouncers n nmy friend had to leave the party to stay with me but he also stated that the drinks were horrible and he would never go there again either.' The customer feels disappointment, annoyance, sadness. Concisely, how can we best improve our services for this customer's experience?  1. Clarify communication: Implement a clearer system for group entry to avoid misunderstandings and miscommunications at the door. This could include providing guests with wristbands or other identifiers to indicate they are part of a group.

2. Train door staff on customer service: Ensure that all door staff, including those with non-traditional appearances, are trained in customer service and are able to handle situations with patience and professionalism.

3. Address complaints promptly: Reach out to the customer to apologize for their experience and offer a solution, such as a complimentary visit to the club or a refund for their ticket."
1,Juice bar does not wash the produce. I asked why and they said since its organic we don't wash it.. Be careful or insist that they wash the produce.. This is a health hazard and extremely dangerous for the elderly and children.,juice bar does not wash the produce. i asked why and they said since its organic we don't wash it.. be careful or insist that they wash the produce.. this is a health hazard and extremely dangerous for the elderly and children.,"caring, neutral, fear","[INST] A customer left us a 1-star review: 'juice bar does not wash the produce. i asked why and they said since its organic we don't wash it.. be careful or insist that they wash the produce.. this is a health hazard and extremely dangerous for the elderly and children.' The customer feels caring, neutral, fear. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'juice bar does not wash the produce. i asked why and they said since its organic we don't wash it.. be careful or insist that they wash the produce.. this is a health hazard and extremely dangerous for the elderly and children.' The customer feels caring, neutral, fear. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can implement the following changes:

1. Clarify our produce washing policy: Make it clear on our menu or website that all produce is washed before use, regardless of its organic status.

2. Train staff on customer communication: Train staff to handle customer inquiries about produce washing with empathy and transparency, addressing any concerns and reassuring customers about food safety.

3. Enhance food safety protocols: Ensure that produce is thoroughly washed and sanitized before use, and maintain high standards of cleanliness throughout the juice bar."
1,"I don't get why anyone would call this pizza delicious.  The only thing good about the pepperoni pizza was the pepperoni.  The crust had all the flavor of a paper plate. They put a pinch of cheese on the pie and call it a pizza.  The best description of this pizza, in my opinion, is bland.  Maybe it's because I'm spoiled after having pizza as delicious as Joe's NY Pizza in Old Town, but this pizza is a big yawn.  The venue is great.  They just need a new recipie for pizza.","i don't get why anyone would call this pizza delicious. the only thing good about the pepperoni pizza was the pepperoni. the crust had all the flavor of a paper plate. they put a pinch of cheese on the pie and call it a pizza. the best description of this pizza, in my opinion, is bland. maybe it's because i'm spoiled after having pizza as delicious as joe's ny pizza in old town, but this pizza is a big yawn. the venue is great. they just need a new recipie for pizza.","admiration, confusion, approval","[INST] A customer left us a 1-star review: 'i don't get why anyone would call this pizza delicious. the only thing good about the pepperoni pizza was the pepperoni. the crust had all the flavor of a paper plate. they put a pinch of cheese on the pie and call it a pizza. the best description of this pizza, in my opinion, is bland. maybe it's because i'm spoiled after having pizza as delicious as joe's ny pizza in old town, but this pizza is a big yawn. the venue is great. they just need a new recipie for pizza.' The customer feels admiration, confusion, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i don't get why anyone would call this pizza delicious. the only thing good about the pepperoni pizza was the pepperoni. the crust had all the flavor of a paper plate. they put a pinch of cheese on the pie and call it a pizza. the best description of this pizza, in my opinion, is bland. maybe it's because i'm spoiled after having pizza as delicious as joe's ny pizza in old town, but this pizza is a big yawn. the venue is great. they just need a new recipie for pizza.' The customer feels admiration, confusion, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the pizza's flavor by:

1. Improving the crust: Make it more flavorful and crispy, perhaps by experimenting with different recipes or ingredients.
2. Increasing the amount of cheese: Ensure a generous layer of cheese to improve the overall taste and texture of the pizza.
3. Enhancing the sauce: Improve the pizza sauce by using high-quality ingredients and adjusting the seasoning to create a more flavorful base for the pizza.
4. Quality control: Ensure consistency in the quality of the pizza, especially the pepperoni, as it was the only positive aspect mentioned in the review."
1,"Run away. \n\nEvery sleazy stereotype of a car sales can be found at this location. Lies, manipulation, deception, and fast talking b.s. are all on the menu and served fresh daily. \n\nWalked away, nay ... ran, and never looked back.","run away. n nevery sleazy stereotype of a car sales can be found at this location. lies, manipulation, deception, and fast talking b.s. are all on the menu and served fresh daily. n nwalked away, nay ... ran, and never looked back.","neutral, anger, annoyance","[INST] A customer left us a 1-star review: 'run away. n nevery sleazy stereotype of a car sales can be found at this location. lies, manipulation, deception, and fast talking b.s. are all on the menu and served fresh daily. n nwalked away, nay ... ran, and never looked back.' The customer feels neutral, anger, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'run away. n nevery sleazy stereotype of a car sales can be found at this location. lies, manipulation, deception, and fast talking b.s. are all on the menu and served fresh daily. n nwalked away, nay ... ran, and never looked back.' The customer feels neutral, anger, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Empathize and Apologize: Acknowledge the customer's negative experience and express sincere regret for any discomfort or inconvenience they may have encountered.

2. Investigate: Examine the specific details of the customer's interaction with your sales team to identify any potential issues or areas for improvement.

3. Train Staff: Provide ongoing training to ensure that your sales team is equipped with the necessary skills and knowledge to provide exceptional customer service, avoiding high-pressure tactics and maintaining honesty and transparency in all interactions."
1,"Britney: Piece of Crap\n\nThis was a terrible show.  Britney was bored and barely moved.  I will never get that time back that I wasted at her \""show\"".  Save your money, go to a different show. Or just sit outside at Cabo Wabo and people watch, it's MUCH more entertaining!!!!","britney piece of crap n nthis was a terrible show. britney was bored and barely moved. i will never get that time back that i wasted at her show . save your money, go to a different show. or just sit outside at cabo wabo and people watch, it's much more entertaining!!!!","amusement, annoyance, joy","[INST] A customer left us a 1-star review: 'britney piece of crap n nthis was a terrible show. britney was bored and barely moved. i will never get that time back that i wasted at her show . save your money, go to a different show. or just sit outside at cabo wabo and people watch, it's much more entertaining!!!!' The customer feels amusement, annoyance, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'britney piece of crap n nthis was a terrible show. britney was bored and barely moved. i will never get that time back that i wasted at her show . save your money, go to a different show. or just sit outside at cabo wabo and people watch, it's much more entertaining!!!!' The customer feels amusement, annoyance, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Acknowledge the customer's feedback: Respond to the review, acknowledging their disappointment and expressing empathy for their experience.

2. Offer a solution: Offer a refund or a complimentary ticket to a future show, if possible, as a gesture of goodwill and an attempt to make amends for their dissatisfaction.

3. Investigate the issue: Inquire about the specific aspects of the show that they found disappointing, such as Britney's performance or the venue, to better understand the root cause of their dissatisfaction."
1,"Walked in at 1:15am August 10, 2014 & walked out 1:30.. A waitress touched pancakes with her dirty ass hands after she rang up seven people at the cash register . & serve the pancakes cold as well.","walked in at 1 15am august 10, 2014 walked out 1 30.. a waitress touched pancakes with her dirty ass hands after she rang up seven people at the cash register . serve the pancakes cold as well.","neutral, annoyance, disgust","[INST] A customer left us a 1-star review: 'walked in at 1 15am august 10, 2014 walked out 1 30.. a waitress touched pancakes with her dirty ass hands after she rang up seven people at the cash register . serve the pancakes cold as well.' The customer feels neutral, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'walked in at 1 15am august 10, 2014 walked out 1 30.. a waitress touched pancakes with her dirty ass hands after she rang up seven people at the cash register . serve the pancakes cold as well.' The customer feels neutral, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the complaint: Respond to the review promptly, acknowledging the customer's concerns and expressing regret for their negative experience.

2. Investigate the issue: Look into the allegations made in the review, particularly the claim about the waitress handling food improperly. If this is found to be true, take immediate action to address the issue, such as retraining staff on proper food handling procedures.

3. Offer a solution: Apologize for the poor quality of the food, and offer a complimentary meal or discount on a future visit as a gesture of goodwill."
1,This place is a joke for lunch. We have been here for over 40 minutes waiting on fried food and we are the only table here. You guys really need to change your whole staff. Just so you know we are still waiting.,this place is a joke for lunch. we have been here for over 40 minutes waiting on fried food and we are the only table here. you guys really need to change your whole staff. just so you know we are still waiting.,"amusement, neutral, joy","[INST] A customer left us a 1-star review: 'this place is a joke for lunch. we have been here for over 40 minutes waiting on fried food and we are the only table here. you guys really need to change your whole staff. just so you know we are still waiting.' The customer feels amusement, neutral, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this place is a joke for lunch. we have been here for over 40 minutes waiting on fried food and we are the only table here. you guys really need to change your whole staff. just so you know we are still waiting.' The customer feels amusement, neutral, joy. Concisely, how can we best improve our services for this customer's experience?  1. Expedite Service: To address the long wait time, prioritize seating and service for all customers, especially those who have been waiting for an extended period.

2. Improve Communication: Keep customers informed about wait times, order status, and any delays. This can be done through signage, verbal updates, or text messages for those who opt-in.

3. Staff Training: Enhance staff training to ensure they are knowledgeable, friendly, and efficient. This will help improve the overall dining experience and reduce wait times.

4. Quality Control: Ensure the food is consistently prepared and presented well to meet customer expectations."
1,"Worst return policy in town!  The store manager did not even respect me, the paying customer, enough to come to the customer service desk to discuss a requested return. I tried to return a brand new dress with the tags attached and the original receipt, however, because I purchased the item more than 30 days ago they refused to issue me a credit to my Visa.  I was given a store credit.  My fiance tried to return a defective bottle of cologne this past weekend (the pump spray stopped working) and they would not exchange the defective item for a working item. We will be taking all of our business away from Ross and shopping at other discounters like Target, Anna's Linens, Tuesday Mornings, TJ Maxx, anywhere but Ross.","worst return policy in town! the store manager did not even respect me, the paying customer, enough to come to the customer service desk to discuss a requested return. i tried to return a brand new dress with the tags attached and the original receipt, however, because i purchased the item more than 30 days ago they refused to issue me a credit to my visa. i was given a store credit. my fiance tried to return a defective bottle of cologne this past weekend the pump spray stopped working and they would not exchange the defective item for a working item. we will be taking all of our business away from ross and shopping at other discounters like target, anna's linens, tuesday mornings, tj maxx, anywhere but ross.","disappointment, annoyance, neutral","[INST] A customer left us a 1-star review: 'worst return policy in town! the store manager did not even respect me, the paying customer, enough to come to the customer service desk to discuss a requested return. i tried to return a brand new dress with the tags attached and the original receipt, however, because i purchased the item more than 30 days ago they refused to issue me a credit to my visa. i was given a store credit. my fiance tried to return a defective bottle of cologne this past weekend the pump spray stopped working and they would not exchange the defective item for a working item. we will be taking all of our business away from ross and shopping at other discounters like target, anna's linens, tuesday mornings, tj maxx, anywhere but ross.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'worst return policy in town! the store manager did not even respect me, the paying customer, enough to come to the customer service desk to discuss a requested return. i tried to return a brand new dress with the tags attached and the original receipt, however, because i purchased the item more than 30 days ago they refused to issue me a credit to my visa. i was given a store credit. my fiance tried to return a defective bottle of cologne this past weekend the pump spray stopped working and they would not exchange the defective item for a working item. we will be taking all of our business away from ross and shopping at other discounters like target, anna's linens, tuesday mornings, tj maxx, anywhere but ross.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address the issues raised in the review, consider the following steps:

1. Acknowledge the customer's frustration: Respond to the review by acknowledging their disappointment and expressing empathy for their experience. Apologize for any inconvenience they may have faced.

2. Clarify the return policy: Explain the store's return policy in a clear and concise manner, emphasizing any exceptions or special circumstances that may apply. In this case, it would be helpful to clarify that returns are only accepted within a certain timeframe (e.g., 30 days) and that store credit may be issued instead of a refund in certain situations."
1,"First of all, I would give no star at all but since its not one of the option on Yelp, they get one star from me.\nThis place is run by Korean which it's not your traditional Japanese Sushi place. Believe me, I have no problem with Korean. In fact, I love Korean food and I eat all the time but don't you think they should stick to what they are good at? Like BBQ, etc\nBack to food...\nSushi rice is too hard and not sticky enough like what the good sushi rice should be.\nFish selection is very limited and just ok fresh.\nMiso soup is not good at all. Those instant miso soup is 100 times better.\nChicken and shrimp Skewers are joke to me. Very dry, very small and excessive with sauce.\nOverall, this place is NOT GOOD AT ALL AND DON'T WASTE YOUR MONEY AND STOMACH.","first of all, i would give no star at all but since its not one of the option on yelp, they get one star from me. nthis place is run by korean which it's not your traditional japanese sushi place. believe me, i have no problem with korean. in fact, i love korean food and i eat all the time but don't you think they should stick to what they are good at? like bbq, etc nback to food... nsushi rice is too hard and not sticky enough like what the good sushi rice should be. nfish selection is very limited and just ok fresh. nmiso soup is not good at all. those instant miso soup is 100 times better. nchicken and shrimp skewers are joke to me. very dry, very small and excessive with sauce. noverall, this place is not good at all and don't waste your money and stomach.","approval, love, neutral","[INST] A customer left us a 1-star review: 'first of all, i would give no star at all but since its not one of the option on yelp, they get one star from me. nthis place is run by korean which it's not your traditional japanese sushi place. believe me, i have no problem with korean. in fact, i love korean food and i eat all the time but don't you think they should stick to what they are good at? like bbq, etc nback to food... nsushi rice is too hard and not sticky enough like what the good sushi rice should be. nfish selection is very limited and just ok fresh. nmiso soup is not good at all. those instant miso soup is 100 times better. nchicken and shrimp skewers are joke to me. very dry, very small and excessive with sauce. noverall, this place is not good at all and don't waste your money and stomach.' The customer feels approval, love, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'first of all, i would give no star at all but since its not one of the option on yelp, they get one star from me. nthis place is run by korean which it's not your traditional japanese sushi place. believe me, i have no problem with korean. in fact, i love korean food and i eat all the time but don't you think they should stick to what they are good at? like bbq, etc nback to food... nsushi rice is too hard and not sticky enough like what the good sushi rice should be. nfish selection is very limited and just ok fresh. nmiso soup is not good at all. those instant miso soup is 100 times better. nchicken and shrimp skewers are joke to me. very dry, very small and excessive with sauce. noverall, this place is not good at all and don't waste your money and stomach.' The customer feels approval, love, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Authenticity: The customer seems to expect a traditional Japanese sushi experience, but the restaurant is Korean. To address this, we could consider offering more information about the restaurant's origins and the unique fusion of Korean and Japanese cuisine in our menu or on our website.

2. Sushi Rice: Improve the quality and texture of the sushi rice by ensuring it is properly cooked and seasoned to be sticky and flavorful.

3. Fish Selection: Expand the variety of fresh fish available to cater to a wider range of tastes and preferences."
1,"This is not Fine Art photography.  Having money and friends to comment and say it is, does not make it so.  I have seen better pictures on tablets and phones.  The video is laughable and so amateur its pathetic.  Look at some real photographers and artists before launching this joke of a gallery.","this is not fine art photography. having money and friends to comment and say it is, does not make it so. i have seen better pictures on tablets and phones. the video is laughable and so amateur its pathetic. look at some real photographers and artists before launching this joke of a gallery.","annoyance, disapproval, disappointment","[INST] A customer left us a 1-star review: 'this is not fine art photography. having money and friends to comment and say it is, does not make it so. i have seen better pictures on tablets and phones. the video is laughable and so amateur its pathetic. look at some real photographers and artists before launching this joke of a gallery.' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this is not fine art photography. having money and friends to comment and say it is, does not make it so. i have seen better pictures on tablets and phones. the video is laughable and so amateur its pathetic. look at some real photographers and artists before launching this joke of a gallery.' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we could consider the following steps:

1. Acknowledge their feedback: Respond to the review, acknowledging their disappointment and expressing empathy for their experience.

2. Offer a solution: Offer a refund or a discount on a future purchase, or suggest alternative products that may better align with their preferences.

3. Improve product quality: Investigate the issues raised in the review, particularly regarding the video quality and the perceived lack of fine art photography. Consider hiring a professional photographer or improving the production process to enhance the quality of the photographs and videos."
1,I'm so upset with this salon. The people are nice but that's as far as the good points go. They did a horrible job on my nails and only discounted me $5! I probably would have considered going back if they didn't charge me for the mess they put on my nails. Nails didn't come out like I wanted them to at all. So disappointed. I won't be returning.,i'm so upset with this salon. the people are nice but that's as far as the good points go. they did a horrible job on my nails and only discounted me 5! i probably would have considered going back if they didn't charge me for the mess they put on my nails. nails didn't come out like i wanted them to at all. so disappointed. i won't be returning.,"disappointment, annoyance, sadness","[INST] A customer left us a 1-star review: 'i'm so upset with this salon. the people are nice but that's as far as the good points go. they did a horrible job on my nails and only discounted me 5! i probably would have considered going back if they didn't charge me for the mess they put on my nails. nails didn't come out like i wanted them to at all. so disappointed. i won't be returning.' The customer feels disappointment, annoyance, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i'm so upset with this salon. the people are nice but that's as far as the good points go. they did a horrible job on my nails and only discounted me 5! i probably would have considered going back if they didn't charge me for the mess they put on my nails. nails didn't come out like i wanted them to at all. so disappointed. i won't be returning.' The customer feels disappointment, annoyance, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, consider the following steps:

1. Acknowledge their disappointment: Respond to the review by acknowledging their feelings and expressing empathy for their experience.

2. Offer a sincere apology: Apologize for the poor service they received and assure them that you take their feedback seriously.

3. Offer a solution: Offer to redo their nails at no additional cost and provide a discount or refund for the initial service.

4. Address the issue: Investigate the cause of the poor service and take steps to prevent similar issues in the future, such as additional training for the technician or improving quality control measures."
1,"Real rating is negative 5 stars, not much of a selection as per commercials lead you to believe. Staff was very rude when we asked for a manager which was not available. Made rude comments speaking Chinese, fortunately my wife is Japanese and heard every word they said, will be reporting them to the BBB for rude and unprofessional behaviour.","real rating is negative 5 stars, not much of a selection as per commercials lead you to believe. staff was very rude when we asked for a manager which was not available. made rude comments speaking chinese, fortunately my wife is japanese and heard every word they said, will be reporting them to the bbb for rude and unprofessional behaviour.","annoyance, neutral, anger","[INST] A customer left us a 1-star review: 'real rating is negative 5 stars, not much of a selection as per commercials lead you to believe. staff was very rude when we asked for a manager which was not available. made rude comments speaking chinese, fortunately my wife is japanese and heard every word they said, will be reporting them to the bbb for rude and unprofessional behaviour.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'real rating is negative 5 stars, not much of a selection as per commercials lead you to believe. staff was very rude when we asked for a manager which was not available. made rude comments speaking chinese, fortunately my wife is japanese and heard every word they said, will be reporting them to the bbb for rude and unprofessional behaviour.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience?  1. Expand the product selection: Address the customer's concern about the limited selection by increasing the variety of products offered, ensuring that the selection matches the expectations set by advertisements.

2. Improve customer service training: Train staff on effective communication skills, cultural sensitivity, and handling customer complaints professionally. This will help prevent incidents of rude behavior and ensure a positive customer experience.

3. Ensure availability of management: Make sure that a manager is always available to address customer concerns and complaints. This will demonstrate a commitment to customer satisfaction and help resolve issues promptly."
1,Casears palace seems a bit overrated.ive been staying at this hotel everytime i have a family trip out here and some of the rooms are nice and some are completely horrible. The only thing that i would make me rate this place as one star is because customer service i.e valet annnnd bell boys are fucking rude. They do NOT greet customers with a smile nor do they treat you with good hospitality. Valet denied us even though we were diamond members and bell boys talked down to my dad when he was checking our bags in.bell boy even had the nerve to question why we tipped him what we did.excuse me? He doesnt even derserve a tip for how he treated us! He should be thankful we even tipped him! THANKS CAESARS FOR A HORRIBLE WELCOME AND GOODBYE!,casears palace seems a bit overrated.ive been staying at this hotel everytime i have a family trip out here and some of the rooms are nice and some are completely horrible. the only thing that i would make me rate this place as one star is because customer service i.e valet annnnd bell boys are fucking rude. they do not greet customers with a smile nor do they treat you with good hospitality. valet denied us even though we were diamond members and bell boys talked down to my dad when he was checking our bags in.bell boy even had the nerve to question why we tipped him what we did.excuse me? he doesnt even derserve a tip for how he treated us! he should be thankful we even tipped him! thanks caesars for a horrible welcome and goodbye!,"annoyance, disgust, disapproval","[INST] A customer left us a 1-star review: 'casears palace seems a bit overrated.ive been staying at this hotel everytime i have a family trip out here and some of the rooms are nice and some are completely horrible. the only thing that i would make me rate this place as one star is because customer service i.e valet annnnd bell boys are fucking rude. they do not greet customers with a smile nor do they treat you with good hospitality. valet denied us even though we were diamond members and bell boys talked down to my dad when he was checking our bags in.bell boy even had the nerve to question why we tipped him what we did.excuse me? he doesnt even derserve a tip for how he treated us! he should be thankful we even tipped him! thanks caesars for a horrible welcome and goodbye!' The customer feels annoyance, disgust, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'casears palace seems a bit overrated.ive been staying at this hotel everytime i have a family trip out here and some of the rooms are nice and some are completely horrible. the only thing that i would make me rate this place as one star is because customer service i.e valet annnnd bell boys are fucking rude. they do not greet customers with a smile nor do they treat you with good hospitality. valet denied us even though we were diamond members and bell boys talked down to my dad when he was checking our bags in.bell boy even had the nerve to question why we tipped him what we did.excuse me? he doesnt even derserve a tip for how he treated us! he should be thankful we even tipped him! thanks caesars for a horrible welcome and goodbye!' The customer feels annoyance, disgust, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Caesars Palace, the following steps could be taken:

1. Staff Training: Provide training to all staff members, particularly valet and bell boys, on the importance of customer service, hospitality, and professionalism. Emphasize the need for a welcoming demeanor, polite language, and respectful interactions with guests.

2. Diamond Membership Recognition: Ensure that diamond members are recognized and given priority when using the valet service. This could involve expediting the process, providing a designated parking spot, or offering a complimentary service."
1,The worst customer experience we have ever received! My family and I were going to purchase some new books like we have done many times before but the way we were treated by a B&N employee (older women wearing glasses) was anything but family friendly! If you're a miserable person please refrain from dealing with the public. Looks like Amazon will have to be my new book source.,the worst customer experience we have ever received! my family and i were going to purchase some new books like we have done many times before but the way we were treated by a b n employee older women wearing glasses was anything but family friendly! if you're a miserable person please refrain from dealing with the public. looks like amazon will have to be my new book source.,"annoyance, disappointment, disapproval","[INST] A customer left us a 1-star review: 'the worst customer experience we have ever received! my family and i were going to purchase some new books like we have done many times before but the way we were treated by a b n employee older women wearing glasses was anything but family friendly! if you're a miserable person please refrain from dealing with the public. looks like amazon will have to be my new book source.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the worst customer experience we have ever received! my family and i were going to purchase some new books like we have done many times before but the way we were treated by a b n employee older women wearing glasses was anything but family friendly! if you're a miserable person please refrain from dealing with the public. looks like amazon will have to be my new book source.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Empathize and apologize: Acknowledge the customer's negative experience and express empathy for their feelings. Apologize for the poor service they received.

Example: ""Dear [Customer Name], We're truly sorry to hear about your recent experience at our store. We value your feedback and understand your disappointment. We apologize for the poor service you received and any negative impact it may have had on your family's shopping experience.""

2. Investigate the issue: Gather more information about the specific incident, including the employee's name, date, and time of the interaction. This will help you address the issue effectively and prevent similar situations from happening in the future."
1,"I have no idea what the owner's problem is, but he's incredibly rude. His wife, on the other hand is super nice (an odd mix).\n\nGreat space, rude owner and the coffee is average.","i have no idea what the owner's problem is, but he's incredibly rude. his wife, on the other hand is super nice an odd mix . n ngreat space, rude owner and the coffee is average.","annoyance, confusion, anger","[INST] A customer left us a 1-star review: 'i have no idea what the owner's problem is, but he's incredibly rude. his wife, on the other hand is super nice an odd mix . n ngreat space, rude owner and the coffee is average.' The customer feels annoyance, confusion, anger. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i have no idea what the owner's problem is, but he's incredibly rude. his wife, on the other hand is super nice an odd mix . n ngreat space, rude owner and the coffee is average.' The customer feels annoyance, confusion, anger. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the complaint: Respond to the review, acknowledging the customer's feelings and expressing regret for their negative experience.

2. Address the issue: Apologize for the owner's behavior and assure the customer that we are taking their feedback seriously. Offer to discuss the issue with the owner to ensure it doesn't happen again.

3. Highlight the positive: Mention the customer's compliment about the nice staff member and the great space, emphasizing that we value their feedback and are committed to providing a positive experience for all customers."
1,"I go here to get my prescriptions, since it is close to where I live. The pharmacy staff is always SO rude, and if there was a different pharmacy near my house, I would quit going here all together. Going to pick up my prescription always puts me in a bad mood because of the rudeness of the staff. I may just start driving out of my way to get my prescriptions if the staff doesn't shape up soon.","i go here to get my prescriptions, since it is close to where i live. the pharmacy staff is always so rude, and if there was a different pharmacy near my house, i would quit going here all together. going to pick up my prescription always puts me in a bad mood because of the rudeness of the staff. i may just start driving out of my way to get my prescriptions if the staff doesn't shape up soon.","annoyance, disappointment, neutral","[INST] A customer left us a 1-star review: 'i go here to get my prescriptions, since it is close to where i live. the pharmacy staff is always so rude, and if there was a different pharmacy near my house, i would quit going here all together. going to pick up my prescription always puts me in a bad mood because of the rudeness of the staff. i may just start driving out of my way to get my prescriptions if the staff doesn't shape up soon.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i go here to get my prescriptions, since it is close to where i live. the pharmacy staff is always so rude, and if there was a different pharmacy near my house, i would quit going here all together. going to pick up my prescription always puts me in a bad mood because of the rudeness of the staff. i may just start driving out of my way to get my prescriptions if the staff doesn't shape up soon.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. **Improve Customer Service**: Train staff on effective communication skills, empathy, and patience. A friendly and respectful demeanor can significantly enhance the customer's experience.

2. **Address Complaints Promptly**: Reach out to the customer to acknowledge their complaint, apologize for their negative experience, and offer a solution, such as speaking with a manager or offering a discount on their next prescription.

3. **Follow-up**: After addressing the complaint, follow up with the customer to ensure their concerns have been addressed and their future experiences have improved."
1,"Ha Ha, when I first moved to vegas I quickly named this location, \""Ghetto Von's\"" Ha Ha but the funny thing is that as I began to meet new people they all independetly referred to it as \""Ghetto Von's.\""  So yeah, that pretty much sums it up, this place is hella ghetto.  Most of the produce is pretty shabby, I get the feeling that this is the place other Von's stores dump their about to expire goods.  Their prices also suck.  I suspect that's because this is probably the closest grocery store to the strip.  The booze and ice in particular are no bargin.\n\nAnd of course you have all the crack heads and freaks hasseling you in the parking lot, that's always a treat!\n\nSteer Clear Big Tuna, head for open waters!  (that means don't go here!)","ha ha, when i first moved to vegas i quickly named this location, ghetto von's ha ha but the funny thing is that as i began to meet new people they all independetly referred to it as ghetto von's. so yeah, that pretty much sums it up, this place is hella ghetto. most of the produce is pretty shabby, i get the feeling that this is the place other von's stores dump their about to expire goods. their prices also suck. i suspect that's because this is probably the closest grocery store to the strip. the booze and ice in particular are no bargin. n nand of course you have all the crack heads and freaks hasseling you in the parking lot, that's always a treat! n nsteer clear big tuna, head for open waters! that means don't go here!","amusement, annoyance, neutral","[INST] A customer left us a 1-star review: 'ha ha, when i first moved to vegas i quickly named this location, ghetto von's ha ha but the funny thing is that as i began to meet new people they all independetly referred to it as ghetto von's. so yeah, that pretty much sums it up, this place is hella ghetto. most of the produce is pretty shabby, i get the feeling that this is the place other von's stores dump their about to expire goods. their prices also suck. i suspect that's because this is probably the closest grocery store to the strip. the booze and ice in particular are no bargin. n nand of course you have all the crack heads and freaks hasseling you in the parking lot, that's always a treat! n nsteer clear big tuna, head for open waters! that means don't go here!' The customer feels amusement, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'ha ha, when i first moved to vegas i quickly named this location, ghetto von's ha ha but the funny thing is that as i began to meet new people they all independetly referred to it as ghetto von's. so yeah, that pretty much sums it up, this place is hella ghetto. most of the produce is pretty shabby, i get the feeling that this is the place other von's stores dump their about to expire goods. their prices also suck. i suspect that's because this is probably the closest grocery store to the strip. the booze and ice in particular are no bargin. n nand of course you have all the crack heads and freaks hasseling you in the parking lot, that's always a treat! n nsteer clear big tuna, head for open waters! that means don't go here!' The customer feels amusement, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at our store, we could consider the following actions:

1. Quality Control: Ensure that the produce we offer is of high quality and fresh. This may involve improving our supply chain management and sourcing from reliable suppliers.

2. Price Competitiveness: Review our pricing strategy to ensure that our prices are competitive with other grocery stores in the area. This may involve negotiating better deals with suppliers or finding ways to reduce costs.

3. Store Maintenance: Improve the overall cleanliness and appearance of the store to create a more welcoming environment. This may involve regular cleaning, painting, and repairs."
1,"Horrible service. I bought a $400 belt for a buddy of mine for his birthday and he went the next day to get a bigger size, never wore it or even really touched it. They told him they couldn't exchange it because it seemed a bit bent like if it was worn.\n\nMoreover, the customer \""service\"" salesperson brought the belt into the back room and came back with an obvious new hole in the belt. She said that we did it, even though they gift wrap the box and we didn't even touch it after buying it and it was brought back the same day!\n\nDespicable store. GO SOMEWHERE ELSE. Blatant fraudsters won't even give you any service. I will not let this go lightly.","horrible service. i bought a 400 belt for a buddy of mine for his birthday and he went the next day to get a bigger size, never wore it or even really touched it. they told him they couldn't exchange it because it seemed a bit bent like if it was worn. n nmoreover, the customer service salesperson brought the belt into the back room and came back with an obvious new hole in the belt. she said that we did it, even though they gift wrap the box and we didn't even touch it after buying it and it was brought back the same day! n ndespicable store. go somewhere else. blatant fraudsters won't even give you any service. i will not let this go lightly.","neutral, fear, disgust","[INST] A customer left us a 1-star review: 'horrible service. i bought a 400 belt for a buddy of mine for his birthday and he went the next day to get a bigger size, never wore it or even really touched it. they told him they couldn't exchange it because it seemed a bit bent like if it was worn. n nmoreover, the customer service salesperson brought the belt into the back room and came back with an obvious new hole in the belt. she said that we did it, even though they gift wrap the box and we didn't even touch it after buying it and it was brought back the same day! n ndespicable store. go somewhere else. blatant fraudsters won't even give you any service. i will not let this go lightly.' The customer feels neutral, fear, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'horrible service. i bought a 400 belt for a buddy of mine for his birthday and he went the next day to get a bigger size, never wore it or even really touched it. they told him they couldn't exchange it because it seemed a bit bent like if it was worn. n nmoreover, the customer service salesperson brought the belt into the back room and came back with an obvious new hole in the belt. she said that we did it, even though they gift wrap the box and we didn't even touch it after buying it and it was brought back the same day! n ndespicable store. go somewhere else. blatant fraudsters won't even give you any service. i will not let this go lightly.' The customer feels neutral, fear, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Acknowledge the issue: Respond to the review by acknowledging the customer's concerns and apologizing for the experience they had.

2. Investigate the issue: Look into the specific incident to determine if there was any miscommunication or error on our part.

3. Offer a solution: If it is found that there was an error, offer a genuine apology and a solution, such as exchanging the belt or providing a refund."
1,"I haven't even gotten on my flight yet, and I'm already exasperated. There are four of us traveling to a funeral.  This is an already stressful situation, to be compounded by more stress from this airline.  I did not book this flight, another member of the family did and it was done over the phone.  Not at any time during this one hour conversation did they tell her about the size of the bag, or any of the bag expense or limitation.  Not only that, she was never informed about an additional expense just to sit with the people you are flying with ($5.00 per person per flight) or checking in at the airport would be $10.00 per person per flight.  Luckily I got online to get the boarding passes, and found all this information out.  What a nightmare having to run around trying to find a bag that fits into their criteria for the \""free personal size bag\"" to carry all your items in.  I will NEVER-I repeat-NEVER fly this airline again.  I was also told that the seats do not recline, and there is no leg room to make room for extra seats, so now we all get to be uncomfortable on a two hour flight.  And make sure you keep room in your bag for a water or soda or a snack because they charge an arm and a leg for that too on the flight.  With all the hidden fees, it is one of the most expensive and uncomfortable flights there are.  You are not saving any money flying this airline.","i haven't even gotten on my flight yet, and i'm already exasperated. there are four of us traveling to a funeral. this is an already stressful situation, to be compounded by more stress from this airline. i did not book this flight, another member of the family did and it was done over the phone. not at any time during this one hour conversation did they tell her about the size of the bag, or any of the bag expense or limitation. not only that, she was never informed about an additional expense just to sit with the people you are flying with 5.00 per person per flight or checking in at the airport would be 10.00 per person per flight. luckily i got online to get the boarding passes, and found all this information out. what a nightmare having to run around trying to find a bag that fits into their criteria for the free personal size bag to carry all your items in. i will never i repeat never fly this airline again. i was also told that the seats do not recline, and there is no leg room to make room for extra seats, so now we all get to be uncomfortable on a two hour flight. and make sure you keep room in your bag for a water or soda or a snack because they charge an arm and a leg for that too on the flight. with all the hidden fees, it is one of the most expensive and uncomfortable flights there are. you are not saving any money flying this airline.","neutral, disappointment, sadness","[INST] A customer left us a 1-star review: 'i haven't even gotten on my flight yet, and i'm already exasperated. there are four of us traveling to a funeral. this is an already stressful situation, to be compounded by more stress from this airline. i did not book this flight, another member of the family did and it was done over the phone. not at any time during this one hour conversation did they tell her about the size of the bag, or any of the bag expense or limitation. not only that, she was never informed about an additional expense just to sit with the people you are flying with 5.00 per person per flight or checking in at the airport would be 10.00 per person per flight. luckily i got online to get the boarding passes, and found all this information out. what a nightmare having to run around trying to find a bag that fits into their criteria for the free personal size bag to carry all your items in. i will never i repeat never fly this airline again. i was also told that the seats do not recline, and there is no leg room to make room for extra seats, so now we all get to be uncomfortable on a two hour flight. and make sure you keep room in your bag for a water or soda or a snack because they charge an arm and a leg for that too on the flight. with all the hidden fees, it is one of the most expensive and uncomfortable flights there are. you are not saving any money flying this airline.' The customer feels neutral, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i haven't even gotten on my flight yet, and i'm already exasperated. there are four of us traveling to a funeral. this is an already stressful situation, to be compounded by more stress from this airline. i did not book this flight, another member of the family did and it was done over the phone. not at any time during this one hour conversation did they tell her about the size of the bag, or any of the bag expense or limitation. not only that, she was never informed about an additional expense just to sit with the people you are flying with 5.00 per person per flight or checking in at the airport would be 10.00 per person per flight. luckily i got online to get the boarding passes, and found all this information out. what a nightmare having to run around trying to find a bag that fits into their criteria for the free personal size bag to carry all your items in. i will never i repeat never fly this airline again. i was also told that the seats do not recline, and there is no leg room to make room for extra seats, so now we all get to be uncomfortable on a two hour flight. and make sure you keep room in your bag for a water or soda or a snack because they charge an arm and a leg for that too on the flight. with all the hidden fees, it is one of the most expensive and uncomfortable flights there are. you are not saving any money flying this airline.' The customer feels neutral, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Clear Communication: Ensure that all information about baggage size, weight limits, fees, and seating arrangements are clearly communicated during booking, especially when booking over the phone.

2. Fee Transparency: Make all fees, including baggage fees, seat selection fees, and in-flight purchase fees, more transparent. This can be done by providing clear and detailed information on the website and during the booking process.

3. Bag Allowance: Review and simplify the baggage policy to make it more customer-friendly. Provide clear guidelines about the free personal size bag and any additional fees associated with larger bags."
1,"Complete, utter, crap. Ignored by servers for hours after we sat down and it was not busy there.\n\nHad to ask for everything. Forks? Yup we didn't get those. Water? Had to constantly ask for refills by flagging down any passing staff.\n\nYou may think the food is really good only if you haven't actually traveled outside of the fast food box.\n\nI thought it was mediocre at best, but combine that with the horrible staff and the only experience you will have here is boredom.","complete, utter, crap. ignored by servers for hours after we sat down and it was not busy there. n nhad to ask for everything. forks? yup we didn't get those. water? had to constantly ask for refills by flagging down any passing staff. n nyou may think the food is really good only if you haven't actually traveled outside of the fast food box. n ni thought it was mediocre at best, but combine that with the horrible staff and the only experience you will have here is boredom.","annoyance, neutral, disappointment","[INST] A customer left us a 1-star review: 'complete, utter, crap. ignored by servers for hours after we sat down and it was not busy there. n nhad to ask for everything. forks? yup we didn't get those. water? had to constantly ask for refills by flagging down any passing staff. n nyou may think the food is really good only if you haven't actually traveled outside of the fast food box. n ni thought it was mediocre at best, but combine that with the horrible staff and the only experience you will have here is boredom.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'complete, utter, crap. ignored by servers for hours after we sat down and it was not busy there. n nhad to ask for everything. forks? yup we didn't get those. water? had to constantly ask for refills by flagging down any passing staff. n nyou may think the food is really good only if you haven't actually traveled outside of the fast food box. n ni thought it was mediocre at best, but combine that with the horrible staff and the only experience you will have here is boredom.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we should focus on the following areas:

1. Improve staff training and attentiveness: Ensure servers are well-trained, attentive, and proactive in providing service. They should be aware of the menu items, table settings, and refill procedures.

2. Enhance communication: Implement a system for servers to check on tables regularly, address customer needs promptly, and follow up on requests to ensure satisfaction.

3. Streamline service procedures: Simplify the ordering process, provide clear menus, and ensure that all necessary items (e.g., forks, water) are delivered promptly with the meal."
1,They wanted 30 dollars to hem a apron..when I told them that's too expensive they told me I can go somewhere else and gave me my apron. Don't like to give bad reviews to little shops but it was upsetting,they wanted 30 dollars to hem a apron..when i told them that's too expensive they told me i can go somewhere else and gave me my apron. don't like to give bad reviews to little shops but it was upsetting,"disappointment, annoyance, sadness","[INST] A customer left us a 1-star review: 'they wanted 30 dollars to hem a apron..when i told them that's too expensive they told me i can go somewhere else and gave me my apron. don't like to give bad reviews to little shops but it was upsetting' The customer feels disappointment, annoyance, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'they wanted 30 dollars to hem a apron..when i told them that's too expensive they told me i can go somewhere else and gave me my apron. don't like to give bad reviews to little shops but it was upsetting' The customer feels disappointment, annoyance, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Acknowledge the customer's feedback: Respond to the review by acknowledging their disappointment and expressing empathy for their experience.

2. Offer a solution: Apologize for the inconvenience and offer a solution, such as a discount or a free hem job for their apron.

3. Improve pricing transparency: Clearly communicate your pricing for services like hemming, so customers understand the cost beforehand.

4. Train staff on customer service: Ensure your staff are trained to handle customer complaints professionally and with empathy, focusing on finding a resolution that satisfies the customer."
1,"You know for a local eatery ok...but as a destination for \""good BBQ\""...it's not a destination I'd go for. Went w/ a part of 4..they have all these local write up's of their fantastic food, dating back to 2009... Well I think things have gone down hill..Had a brisket sandwich and side of vinager cole slaw..Sandwich was really basic.grilled bun & meat.  Meat as dry..had to slather it BBQ sauce on the table. Cole Slaw very sour....Service was okay nothing to warrent and over the top tip had to remind the server every time i needed a refill...Took a risk w/ the desert..blackberry cobbler as everyone was raving about it...big mistake served barely warm couldn't discern the taste of blackberries...but hey was late (7;30) probably scrapped from the last batch of the day..didn't even have a topping..not likely to return..I know it's a local place and should be supported..but next time I want BBQ it will be Famous Daves. Others had the meat salad..when all was said and done bill was over $65.00..pretty steep for 3 salads, 3 cobblers,brisket sandwich and an I tea..OH A/C was blasting was 65 degrees in the restaurant..had to go outside to warm up","you know for a local eatery ok...but as a destination for good bbq ...it's not a destination i'd go for. went w a part of 4..they have all these local write up's of their fantastic food, dating back to 2009... well i think things have gone down hill..had a brisket sandwich and side of vinager cole slaw..sandwich was really basic.grilled bun meat. meat as dry..had to slather it bbq sauce on the table. cole slaw very sour....service was okay nothing to warrent and over the top tip had to remind the server every time i needed a refill...took a risk w the desert..blackberry cobbler as everyone was raving about it...big mistake served barely warm couldn't discern the taste of blackberries...but hey was late 7 30 probably scrapped from the last batch of the day..didn't even have a topping..not likely to return..i know it's a local place and should be supported..but next time i want bbq it will be famous daves. others had the meat salad..when all was said and done bill was over 65.00..pretty steep for 3 salads, 3 cobblers,brisket sandwich and an i tea..oh a c was blasting was 65 degrees in the restaurant..had to go outside to warm up","neutral, disapproval, approval","[INST] A customer left us a 1-star review: 'you know for a local eatery ok...but as a destination for good bbq ...it's not a destination i'd go for. went w a part of 4..they have all these local write up's of their fantastic food, dating back to 2009... well i think things have gone down hill..had a brisket sandwich and side of vinager cole slaw..sandwich was really basic.grilled bun meat. meat as dry..had to slather it bbq sauce on the table. cole slaw very sour....service was okay nothing to warrent and over the top tip had to remind the server every time i needed a refill...took a risk w the desert..blackberry cobbler as everyone was raving about it...big mistake served barely warm couldn't discern the taste of blackberries...but hey was late 7 30 probably scrapped from the last batch of the day..didn't even have a topping..not likely to return..i know it's a local place and should be supported..but next time i want bbq it will be famous daves. others had the meat salad..when all was said and done bill was over 65.00..pretty steep for 3 salads, 3 cobblers,brisket sandwich and an i tea..oh a c was blasting was 65 degrees in the restaurant..had to go outside to warm up' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'you know for a local eatery ok...but as a destination for good bbq ...it's not a destination i'd go for. went w a part of 4..they have all these local write up's of their fantastic food, dating back to 2009... well i think things have gone down hill..had a brisket sandwich and side of vinager cole slaw..sandwich was really basic.grilled bun meat. meat as dry..had to slather it bbq sauce on the table. cole slaw very sour....service was okay nothing to warrent and over the top tip had to remind the server every time i needed a refill...took a risk w the desert..blackberry cobbler as everyone was raving about it...big mistake served barely warm couldn't discern the taste of blackberries...but hey was late 7 30 probably scrapped from the last batch of the day..didn't even have a topping..not likely to return..i know it's a local place and should be supported..but next time i want bbq it will be famous daves. others had the meat salad..when all was said and done bill was over 65.00..pretty steep for 3 salads, 3 cobblers,brisket sandwich and an i tea..oh a c was blasting was 65 degrees in the restaurant..had to go outside to warm up' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps can be taken:

1. Enhance the quality of BBQ dishes, particularly the brisket sandwich and the blackberry cobbler. Ensure the meat is tender and flavorful, and the cobbler is warm with a distinct blackberry taste.

2. Offer a more diverse menu, including options beyond salads and sandwiches, to cater to a wider range of preferences.

3. Improve the service by training staff to proactively check on customers, offer refills, and provide a friendly and attentive atmosphere.

4. Address the temperature issue in the restaurant by ensuring a comfortable environment for all guests."
1,"I just got off the phone with AZ Firearms & collectibles:\n\n     The first person who answered the phone mumbled something inaudible before I finished telling her what I was calling for, and in the middle of my sentence. After that I had to assume I was on hold, because she wasn't responding anymore. \n\n     After two minutes of silence and being only a moment from hanging up the phone, a gentleman came on the phone and also mumbled something inaudible. I asked what it was he had said and there was no response.\n\n     I hung up the phone and then called back, and the person who answered the phone hung up immediately after picking up. \n\n     What a nightmare. Don't waste your time calling them, and if you feel my pain boycott these rude jerks.","i just got off the phone with az firearms collectibles n n the first person who answered the phone mumbled something inaudible before i finished telling her what i was calling for, and in the middle of my sentence. after that i had to assume i was on hold, because she wasn't responding anymore. n n after two minutes of silence and being only a moment from hanging up the phone, a gentleman came on the phone and also mumbled something inaudible. i asked what it was he had said and there was no response. n n i hung up the phone and then called back, and the person who answered the phone hung up immediately after picking up. n n what a nightmare. don't waste your time calling them, and if you feel my pain boycott these rude jerks.","neutral, realization, annoyance","[INST] A customer left us a 1-star review: 'i just got off the phone with az firearms collectibles n n the first person who answered the phone mumbled something inaudible before i finished telling her what i was calling for, and in the middle of my sentence. after that i had to assume i was on hold, because she wasn't responding anymore. n n after two minutes of silence and being only a moment from hanging up the phone, a gentleman came on the phone and also mumbled something inaudible. i asked what it was he had said and there was no response. n n i hung up the phone and then called back, and the person who answered the phone hung up immediately after picking up. n n what a nightmare. don't waste your time calling them, and if you feel my pain boycott these rude jerks.' The customer feels neutral, realization, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i just got off the phone with az firearms collectibles n n the first person who answered the phone mumbled something inaudible before i finished telling her what i was calling for, and in the middle of my sentence. after that i had to assume i was on hold, because she wasn't responding anymore. n n after two minutes of silence and being only a moment from hanging up the phone, a gentleman came on the phone and also mumbled something inaudible. i asked what it was he had said and there was no response. n n i hung up the phone and then called back, and the person who answered the phone hung up immediately after picking up. n n what a nightmare. don't waste your time calling them, and if you feel my pain boycott these rude jerks.' The customer feels neutral, realization, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. **Training**: Ensure our staff is well-trained to provide clear and concise communication over the phone. They should listen attentively and respond appropriately to customer inquiries.

2. **Customer Service**: Implement a customer service policy that emphasizes patience, empathy, and professionalism. This will help create a positive and welcoming environment for customers.

3. **Call Handling**: Implement a system to handle incoming calls more efficiently. This could include using call scripts, providing training on effective call handling techniques, or implementing a call queue system to ensure that every call is answered promptly and professionally."
1,Meh. Pretty boring in my opinion. I cant think of any particular segments were I thought it was funny/cool. \n\nThe last 10minutes was entertaining though. Or maybe I was just excited for the show to finally be over. I dont know. \n\nDont recommend.. at all.,meh. pretty boring in my opinion. i cant think of any particular segments were i thought it was funny cool. n nthe last 10minutes was entertaining though. or maybe i was just excited for the show to finally be over. i dont know. n ndont recommend.. at all.,"amusement, joy, confusion","[INST] A customer left us a 1-star review: 'meh. pretty boring in my opinion. i cant think of any particular segments were i thought it was funny cool. n nthe last 10minutes was entertaining though. or maybe i was just excited for the show to finally be over. i dont know. n ndont recommend.. at all.' The customer feels amusement, joy, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'meh. pretty boring in my opinion. i cant think of any particular segments were i thought it was funny cool. n nthe last 10minutes was entertaining though. or maybe i was just excited for the show to finally be over. i dont know. n ndont recommend.. at all.' The customer feels amusement, joy, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Engage with the customer: Respond to the review, thank them for their feedback, and express our regret that they didn't find our content engaging throughout.

2. Analyze the feedback: Examine the review to identify specific areas that need improvement. In this case, it seems that the content was perceived as boring for most of the duration, but the last 10 minutes were somewhat entertaining.

3. Enhance content variety: To cater to a wider audience, we could work on increasing the variety of content, ensuring that it appeals to different tastes and preferences."
1,"This is for their pharmacy...don't bother. \nThese days they are offering a 10% off coupon if you get your flu shot.  OK.\nI stood in line 17 minutes on a Wednesday afternoon just to get a form to sign.  I was told they didn't have any coupons, but I could leave my name and they would call me to come back for it.  Excuse me?  You have signs everywhere promoting this, but you can't figure out some way to give me the 10% off you are advertising because you don't have that exact piece of paper that magically reads 10% off???\nAfter the 17 minute wait, I was told to wait in the adjoining room.  It had a tv with mellow images of people doing yoga and the absolutely dirtiest carpet I have seen in years.  Eeew!\nThen I sit there for another 21 minutes!!!!  Plenty of time to type an unfavorable review of their customer service.  Because if they don't have the capacity to handle walk-in flu shots at 3:00 in the afternnoon on a weekday, they shouldn't bother doing it.  The shot itself took 20 seconds and they \""found\"" a coupon for me when they realized I was upset.  But no apology for the wait.\nI would not want them handling any important medications for me.","this is for their pharmacy...don't bother. nthese days they are offering a 10 off coupon if you get your flu shot. ok. ni stood in line 17 minutes on a wednesday afternoon just to get a form to sign. i was told they didn't have any coupons, but i could leave my name and they would call me to come back for it. excuse me? you have signs everywhere promoting this, but you can't figure out some way to give me the 10 off you are advertising because you don't have that exact piece of paper that magically reads 10 off??? nafter the 17 minute wait, i was told to wait in the adjoining room. it had a tv with mellow images of people doing yoga and the absolutely dirtiest carpet i have seen in years. eeew! nthen i sit there for another 21 minutes!!!! plenty of time to type an unfavorable review of their customer service. because if they don't have the capacity to handle walk in flu shots at 3 00 in the afternnoon on a weekday, they shouldn't bother doing it. the shot itself took 20 seconds and they found a coupon for me when they realized i was upset. but no apology for the wait. ni would not want them handling any important medications for me.","neutral, annoyance, curiosity","[INST] A customer left us a 1-star review: 'this is for their pharmacy...don't bother. nthese days they are offering a 10 off coupon if you get your flu shot. ok. ni stood in line 17 minutes on a wednesday afternoon just to get a form to sign. i was told they didn't have any coupons, but i could leave my name and they would call me to come back for it. excuse me? you have signs everywhere promoting this, but you can't figure out some way to give me the 10 off you are advertising because you don't have that exact piece of paper that magically reads 10 off??? nafter the 17 minute wait, i was told to wait in the adjoining room. it had a tv with mellow images of people doing yoga and the absolutely dirtiest carpet i have seen in years. eeew! nthen i sit there for another 21 minutes!!!! plenty of time to type an unfavorable review of their customer service. because if they don't have the capacity to handle walk in flu shots at 3 00 in the afternnoon on a weekday, they shouldn't bother doing it. the shot itself took 20 seconds and they found a coupon for me when they realized i was upset. but no apology for the wait. ni would not want them handling any important medications for me.' The customer feels neutral, annoyance, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this is for their pharmacy...don't bother. nthese days they are offering a 10 off coupon if you get your flu shot. ok. ni stood in line 17 minutes on a wednesday afternoon just to get a form to sign. i was told they didn't have any coupons, but i could leave my name and they would call me to come back for it. excuse me? you have signs everywhere promoting this, but you can't figure out some way to give me the 10 off you are advertising because you don't have that exact piece of paper that magically reads 10 off??? nafter the 17 minute wait, i was told to wait in the adjoining room. it had a tv with mellow images of people doing yoga and the absolutely dirtiest carpet i have seen in years. eeew! nthen i sit there for another 21 minutes!!!! plenty of time to type an unfavorable review of their customer service. because if they don't have the capacity to handle walk in flu shots at 3 00 in the afternnoon on a weekday, they shouldn't bother doing it. the shot itself took 20 seconds and they found a coupon for me when they realized i was upset. but no apology for the wait. ni would not want them handling any important medications for me.' The customer feels neutral, annoyance, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps can be taken:

1. Streamline the process for redeeming promotional offers: Ensure that the promotional materials accurately reflect the offer and that it is easily accessible to customers. In this case, having the 10 off coupon readily available for customers who get their flu shot would have avoided the initial frustration.

2. Improve wait times: Reduce wait times for walk-in flu shots, especially during peak hours. This can be achieved by having more staff available during those times or by implementing a more efficient system for processing customers."
1,"My date and I had a dinner reservation on Saturday at 9 at FnB so we decided to get a drink before at R+D, right across the street. I understand this isn't a place that you just pop in and out of so we got to the dumpster and called at 7:45. One group of 4 was in front of us, and we were told 20 minutes to wait. That was expected, so we hung out and waited. The foursome was let in about 20 minutes after we arrived, and we anticipated we should get in shortly. After a 45 minute wait we decided to go across the street to make sure we got to have a drink somewhere before our meal. Would have loved to try it, sounds fun, but the wait was absolutely ridiculous.","my date and i had a dinner reservation on saturday at 9 at fnb so we decided to get a drink before at r d, right across the street. i understand this isn't a place that you just pop in and out of so we got to the dumpster and called at 7 45. one group of 4 was in front of us, and we were told 20 minutes to wait. that was expected, so we hung out and waited. the foursome was let in about 20 minutes after we arrived, and we anticipated we should get in shortly. after a 45 minute wait we decided to go across the street to make sure we got to have a drink somewhere before our meal. would have loved to try it, sounds fun, but the wait was absolutely ridiculous.","neutral, approval, realization","[INST] A customer left us a 1-star review: 'my date and i had a dinner reservation on saturday at 9 at fnb so we decided to get a drink before at r d, right across the street. i understand this isn't a place that you just pop in and out of so we got to the dumpster and called at 7 45. one group of 4 was in front of us, and we were told 20 minutes to wait. that was expected, so we hung out and waited. the foursome was let in about 20 minutes after we arrived, and we anticipated we should get in shortly. after a 45 minute wait we decided to go across the street to make sure we got to have a drink somewhere before our meal. would have loved to try it, sounds fun, but the wait was absolutely ridiculous.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'my date and i had a dinner reservation on saturday at 9 at fnb so we decided to get a drink before at r d, right across the street. i understand this isn't a place that you just pop in and out of so we got to the dumpster and called at 7 45. one group of 4 was in front of us, and we were told 20 minutes to wait. that was expected, so we hung out and waited. the foursome was let in about 20 minutes after we arrived, and we anticipated we should get in shortly. after a 45 minute wait we decided to go across the street to make sure we got to have a drink somewhere before our meal. would have loved to try it, sounds fun, but the wait was absolutely ridiculous.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. **Improve Estimated Wait Times**: Accurate wait times can help manage customer expectations. If possible, provide an estimated wait time when customers call to inquire about wait times.

2. **Streamline the Check-in Process**: Expedite the check-in process for parties waiting to be seated. This could involve having a dedicated host or hostess to manage the waitlist and seat customers more efficiently.

3. **Communication**: Keep customers informed about their wait time and any delays. This could be done through text messages, phone calls, or in-person updates."
1,"Jollibee, why'd you have to go and break my heart like that?\n\nI've always had a special place in my belly for this one of a kind Filipino fried chicken and fast food establishment, until yesterday. I haven't been here for a good 5 years...oh how much things have changed. \n\nFirst offense: an army of chicken fried in advance and sitting on heat racks. The chicken was soggy, slimy, very fatty and the crisp factor was out of the door. That's a fried chicken no no! Ugh\n\nSecond offense: 2 sausages in my sweet spaghetti. What happened to the promised \""meatiest, cheesiest, spaghettiest?\"" This used to be my favorite item on the menu too! Double ugh \n\nThird offense: that burger steak combo meal was so bad, I really couldn't figure out if they wanted it to taste like a boot or what! Triple ugh\n\nMy beloved quirky Filipino fried chicken chain went down the drain. Cutting corners is what looses customers! Ugh to the ugh!","jollibee, why'd you have to go and break my heart like that? n ni've always had a special place in my belly for this one of a kind filipino fried chicken and fast food establishment, until yesterday. i haven't been here for a good 5 years...oh how much things have changed. n nfirst offense an army of chicken fried in advance and sitting on heat racks. the chicken was soggy, slimy, very fatty and the crisp factor was out of the door. that's a fried chicken no no! ugh n nsecond offense 2 sausages in my sweet spaghetti. what happened to the promised meatiest, cheesiest, spaghettiest? this used to be my favorite item on the menu too! double ugh n nthird offense that burger steak combo meal was so bad, i really couldn't figure out if they wanted it to taste like a boot or what! triple ugh n nmy beloved quirky filipino fried chicken chain went down the drain. cutting corners is what looses customers! ugh to the ugh!","disappointment, neutral, surprise","[INST] A customer left us a 1-star review: 'jollibee, why'd you have to go and break my heart like that? n ni've always had a special place in my belly for this one of a kind filipino fried chicken and fast food establishment, until yesterday. i haven't been here for a good 5 years...oh how much things have changed. n nfirst offense an army of chicken fried in advance and sitting on heat racks. the chicken was soggy, slimy, very fatty and the crisp factor was out of the door. that's a fried chicken no no! ugh n nsecond offense 2 sausages in my sweet spaghetti. what happened to the promised meatiest, cheesiest, spaghettiest? this used to be my favorite item on the menu too! double ugh n nthird offense that burger steak combo meal was so bad, i really couldn't figure out if they wanted it to taste like a boot or what! triple ugh n nmy beloved quirky filipino fried chicken chain went down the drain. cutting corners is what looses customers! ugh to the ugh!' The customer feels disappointment, neutral, surprise. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'jollibee, why'd you have to go and break my heart like that? n ni've always had a special place in my belly for this one of a kind filipino fried chicken and fast food establishment, until yesterday. i haven't been here for a good 5 years...oh how much things have changed. n nfirst offense an army of chicken fried in advance and sitting on heat racks. the chicken was soggy, slimy, very fatty and the crisp factor was out of the door. that's a fried chicken no no! ugh n nsecond offense 2 sausages in my sweet spaghetti. what happened to the promised meatiest, cheesiest, spaghettiest? this used to be my favorite item on the menu too! double ugh n nthird offense that burger steak combo meal was so bad, i really couldn't figure out if they wanted it to taste like a boot or what! triple ugh n nmy beloved quirky filipino fried chicken chain went down the drain. cutting corners is what looses customers! ugh to the ugh!' The customer feels disappointment, neutral, surprise. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of food: Ensure that the chicken is freshly cooked and not pre-fried and stored on heat racks. Improve the crisp factor and reduce fat content.

2. Consistency: Maintain the quality and quantity of ingredients in dishes like the sweet spaghetti, ensuring the promised meatiest, cheesiest, and spaghettiest experience.

3. Taste: Improve the taste of the food, particularly the burger steak combo meal, to ensure it is enjoyable and not reminiscent of an unpleasant taste like a boot."
1,"I've been vegetarian for my entire life and I gotta tell you people straight up -- this place sucks. I'm sorry it really does. Chuchai is pretty much the same as Chuch which is next door ... except you pay more because it is a tad fancier and a little more formal but in any case (to reiterate) this food is simply substandard when you take into consideration the price that they're asking. If you want really salty fake meat, average concepts, flavourless yet overly salty sauces, microwaved food (I know right?!?) served by slow wait staff, bad music and uncomfortable plastic chairs this is right up your dystopian alley and is probably just the place for you. I really don't know how they have existed for so long seeing as how there are so many excellent vegetarian restaurants in the Plateau, let alone the entire city. If East Asian vegetarian cuisine is what you're looking for, don't get it here ... go somewhere else like Yuan Vegetarian or Su Shian Yuang. Sorry to be so harsh but I tells it like it is. Peace.","i've been vegetarian for my entire life and i gotta tell you people straight up this place sucks. i'm sorry it really does. chuchai is pretty much the same as chuch which is next door ... except you pay more because it is a tad fancier and a little more formal but in any case to reiterate this food is simply substandard when you take into consideration the price that they're asking. if you want really salty fake meat, average concepts, flavourless yet overly salty sauces, microwaved food i know right?!? served by slow wait staff, bad music and uncomfortable plastic chairs this is right up your dystopian alley and is probably just the place for you. i really don't know how they have existed for so long seeing as how there are so many excellent vegetarian restaurants in the plateau, let alone the entire city. if east asian vegetarian cuisine is what you're looking for, don't get it here ... go somewhere else like yuan vegetarian or su shian yuang. sorry to be so harsh but i tells it like it is. peace.","remorse, disappointment, sadness","[INST] A customer left us a 1-star review: 'i've been vegetarian for my entire life and i gotta tell you people straight up this place sucks. i'm sorry it really does. chuchai is pretty much the same as chuch which is next door ... except you pay more because it is a tad fancier and a little more formal but in any case to reiterate this food is simply substandard when you take into consideration the price that they're asking. if you want really salty fake meat, average concepts, flavourless yet overly salty sauces, microwaved food i know right?!? served by slow wait staff, bad music and uncomfortable plastic chairs this is right up your dystopian alley and is probably just the place for you. i really don't know how they have existed for so long seeing as how there are so many excellent vegetarian restaurants in the plateau, let alone the entire city. if east asian vegetarian cuisine is what you're looking for, don't get it here ... go somewhere else like yuan vegetarian or su shian yuang. sorry to be so harsh but i tells it like it is. peace.' The customer feels remorse, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i've been vegetarian for my entire life and i gotta tell you people straight up this place sucks. i'm sorry it really does. chuchai is pretty much the same as chuch which is next door ... except you pay more because it is a tad fancier and a little more formal but in any case to reiterate this food is simply substandard when you take into consideration the price that they're asking. if you want really salty fake meat, average concepts, flavourless yet overly salty sauces, microwaved food i know right?!? served by slow wait staff, bad music and uncomfortable plastic chairs this is right up your dystopian alley and is probably just the place for you. i really don't know how they have existed for so long seeing as how there are so many excellent vegetarian restaurants in the plateau, let alone the entire city. if east asian vegetarian cuisine is what you're looking for, don't get it here ... go somewhere else like yuan vegetarian or su shian yuang. sorry to be so harsh but i tells it like it is. peace.' The customer feels remorse, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Acknowledge their feedback: Respond to the review, acknowledging their disappointment and expressing empathy for their experience.

2. Investigate the issue: Inspect the food quality, especially the taste and texture of the vegetarian options, to ensure they meet the standards expected by our customers.

3. Train staff on service and food quality: Provide additional training to our staff on food preparation, presentation, and service to ensure a more consistent and high-quality experience for customers."
1,We already have had to move rooms three times first was a accessible room which of course had no tub and moved us to a room with a super old school tv and the tv in the living ro remotes don't works and has super old appliances we had to down grade so annoyed for a 4 star resort o and holes in the walls very classy,we already have had to move rooms three times first was a accessible room which of course had no tub and moved us to a room with a super old school tv and the tv in the living ro remotes don't works and has super old appliances we had to down grade so annoyed for a 4 star resort o and holes in the walls very classy,"annoyance, neutral, disappointment","[INST] A customer left us a 1-star review: 'we already have had to move rooms three times first was a accessible room which of course had no tub and moved us to a room with a super old school tv and the tv in the living ro remotes don't works and has super old appliances we had to down grade so annoyed for a 4 star resort o and holes in the walls very classy' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'we already have had to move rooms three times first was a accessible room which of course had no tub and moved us to a room with a super old school tv and the tv in the living ro remotes don't works and has super old appliances we had to down grade so annoyed for a 4 star resort o and holes in the walls very classy' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the inconvenience: Acknowledge the issues they faced during their stay, such as moving rooms multiple times, the old TV, and the non-working remotes. Express sincere apologies for the inconvenience caused.

2. Address the accessibility concerns: Ensure that accessible rooms are equipped with the necessary amenities, including a tub.

3. Update room appliances: Replace old appliances in the rooms to provide a more comfortable and modern experience for guests."
1,"These guys are definitely some con artists. I am a grower myself. I went in here looking for certain types of light bulbs. The guy manning the counter kept lying to me in an effort to get me to buy the overpriced CRAP they were selling.\n\nI asked him if they had LED lights and he had the nerve to say LEDs were crap... really dude? Cause I'm using LEDs right now and I'd say they're the best bulbs I've ever used. This guy was only saying that about LED lights because he wanted me to buy this super duper OVERPRICED high pressure lights he was selling.\n\nThey also sell liquid fertilizers like FoxForest and Advanced Nutrients products and even those are marked up like crazy.\n\nJust to show you how much of a JOKE this guy was, I went to Big Lots RIGHT DOWN THE STREET and THEY had full spectrum (daylight) LED bulbs and CFL bulbs... I am using them right now and they work WONDERFULLY... and they were only $30 for the LED lamps and $2 each for the CFLs.... but this hydro store was trying to sell me HID (high pressure) HPS grow lights for $150 - $2000 SMDH\n\nPlus, I would ask this guy if he had certain products and he said no... then I walk around the store a bit and the product WAS there... just way overpriced... so this guy isn't even familiar with what products he does or doesn't have in this little store\n\nMy advice to EVERYONE reading this is to go to Amazon or Ebay for your liquid fertilizers ... and go to Star Nursery (further west on Blue Diamond) for any type of dry ferts cause these guys are rip-offs","these guys are definitely some con artists. i am a grower myself. i went in here looking for certain types of light bulbs. the guy manning the counter kept lying to me in an effort to get me to buy the overpriced crap they were selling. n ni asked him if they had led lights and he had the nerve to say leds were crap... really dude? cause i'm using leds right now and i'd say they're the best bulbs i've ever used. this guy was only saying that about led lights because he wanted me to buy this super duper overpriced high pressure lights he was selling. n nthey also sell liquid fertilizers like foxforest and advanced nutrients products and even those are marked up like crazy. n njust to show you how much of a joke this guy was, i went to big lots right down the street and they had full spectrum daylight led bulbs and cfl bulbs... i am using them right now and they work wonderfully... and they were only 30 for the led lamps and 2 each for the cfls.... but this hydro store was trying to sell me hid high pressure hps grow lights for 150 2000 smdh n nplus, i would ask this guy if he had certain products and he said no... then i walk around the store a bit and the product was there... just way overpriced... so this guy isn't even familiar with what products he does or doesn't have in this little store n nmy advice to everyone reading this is to go to amazon or ebay for your liquid fertilizers ... and go to star nursery further west on blue diamond for any type of dry ferts cause these guys are rip offs","neutral, annoyance, approval","[INST] A customer left us a 1-star review: 'these guys are definitely some con artists. i am a grower myself. i went in here looking for certain types of light bulbs. the guy manning the counter kept lying to me in an effort to get me to buy the overpriced crap they were selling. n ni asked him if they had led lights and he had the nerve to say leds were crap... really dude? cause i'm using leds right now and i'd say they're the best bulbs i've ever used. this guy was only saying that about led lights because he wanted me to buy this super duper overpriced high pressure lights he was selling. n nthey also sell liquid fertilizers like foxforest and advanced nutrients products and even those are marked up like crazy. n njust to show you how much of a joke this guy was, i went to big lots right down the street and they had full spectrum daylight led bulbs and cfl bulbs... i am using them right now and they work wonderfully... and they were only 30 for the led lamps and 2 each for the cfls.... but this hydro store was trying to sell me hid high pressure hps grow lights for 150 2000 smdh n nplus, i would ask this guy if he had certain products and he said no... then i walk around the store a bit and the product was there... just way overpriced... so this guy isn't even familiar with what products he does or doesn't have in this little store n nmy advice to everyone reading this is to go to amazon or ebay for your liquid fertilizers ... and go to star nursery further west on blue diamond for any type of dry ferts cause these guys are rip offs' The customer feels neutral, annoyance, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'these guys are definitely some con artists. i am a grower myself. i went in here looking for certain types of light bulbs. the guy manning the counter kept lying to me in an effort to get me to buy the overpriced crap they were selling. n ni asked him if they had led lights and he had the nerve to say leds were crap... really dude? cause i'm using leds right now and i'd say they're the best bulbs i've ever used. this guy was only saying that about led lights because he wanted me to buy this super duper overpriced high pressure lights he was selling. n nthey also sell liquid fertilizers like foxforest and advanced nutrients products and even those are marked up like crazy. n njust to show you how much of a joke this guy was, i went to big lots right down the street and they had full spectrum daylight led bulbs and cfl bulbs... i am using them right now and they work wonderfully... and they were only 30 for the led lamps and 2 each for the cfls.... but this hydro store was trying to sell me hid high pressure hps grow lights for 150 2000 smdh n nplus, i would ask this guy if he had certain products and he said no... then i walk around the store a bit and the product was there... just way overpriced... so this guy isn't even familiar with what products he does or doesn't have in this little store n nmy advice to everyone reading this is to go to amazon or ebay for your liquid fertilizers ... and go to star nursery further west on blue diamond for any type of dry ferts cause these guys are rip offs' The customer feels neutral, annoyance, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the poor experience: Acknowledge the customer's frustration and apologize for the inconvenience they faced during their visit.

2. Address the misinformation: Educate our staff about the benefits of LED lights and ensure they are well-versed in the products we sell, including their prices and features.

3. Price competitiveness: Review our pricing strategy for products, especially LED lights, and ensure they are competitive with other retailers in the area.

4. Product availability: Improve inventory management to ensure that products are accurately represented as available and are easily accessible for customers."
1,"Decided to give this place another chance after a terrible experience last time I visited the previous location. The new building had a funky odor going on inside so we opted for patio seating. As soon as we sat ourselves at one of the 7 open tables we were approached my a manager saying that we had to wait to be seated by the hostess. Upon mentioning all the vacant tables he told us that they were in the process of \""tracking down\"" those people to seat them. So we stood up and lingered until we were given permission to sit back down at the same table. \nThe table side guac was great but the server never returned to take our order for entrees. We finally flagged down the manager who apologized and began taking our order until the server ran over to relieve him of her duty. He then told her how embarrassed he was for having to do that...awkward. We then continued to wait for our food for 30 minutes before I finally called the manager over again and told him they obviously forgot our order somewhere and we wanted to leave. For the negative experience he comped us a round of cheap girly shots (Washington apples or something) and presented the rest of the $25 bill.",decided to give this place another chance after a terrible experience last time i visited the previous location. the new building had a funky odor going on inside so we opted for patio seating. as soon as we sat ourselves at one of the 7 open tables we were approached my a manager saying that we had to wait to be seated by the hostess. upon mentioning all the vacant tables he told us that they were in the process of tracking down those people to seat them. so we stood up and lingered until we were given permission to sit back down at the same table. nthe table side guac was great but the server never returned to take our order for entrees. we finally flagged down the manager who apologized and began taking our order until the server ran over to relieve him of her duty. he then told her how embarrassed he was for having to do that...awkward. we then continued to wait for our food for 30 minutes before i finally called the manager over again and told him they obviously forgot our order somewhere and we wanted to leave. for the negative experience he comped us a round of cheap girly shots washington apples or something and presented the rest of the 25 bill.,"admiration, approval, neutral","[INST] A customer left us a 1-star review: 'decided to give this place another chance after a terrible experience last time i visited the previous location. the new building had a funky odor going on inside so we opted for patio seating. as soon as we sat ourselves at one of the 7 open tables we were approached my a manager saying that we had to wait to be seated by the hostess. upon mentioning all the vacant tables he told us that they were in the process of tracking down those people to seat them. so we stood up and lingered until we were given permission to sit back down at the same table. nthe table side guac was great but the server never returned to take our order for entrees. we finally flagged down the manager who apologized and began taking our order until the server ran over to relieve him of her duty. he then told her how embarrassed he was for having to do that...awkward. we then continued to wait for our food for 30 minutes before i finally called the manager over again and told him they obviously forgot our order somewhere and we wanted to leave. for the negative experience he comped us a round of cheap girly shots washington apples or something and presented the rest of the 25 bill.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'decided to give this place another chance after a terrible experience last time i visited the previous location. the new building had a funky odor going on inside so we opted for patio seating. as soon as we sat ourselves at one of the 7 open tables we were approached my a manager saying that we had to wait to be seated by the hostess. upon mentioning all the vacant tables he told us that they were in the process of tracking down those people to seat them. so we stood up and lingered until we were given permission to sit back down at the same table. nthe table side guac was great but the server never returned to take our order for entrees. we finally flagged down the manager who apologized and began taking our order until the server ran over to relieve him of her duty. he then told her how embarrassed he was for having to do that...awkward. we then continued to wait for our food for 30 minutes before i finally called the manager over again and told him they obviously forgot our order somewhere and we wanted to leave. for the negative experience he comped us a round of cheap girly shots washington apples or something and presented the rest of the 25 bill.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps can be taken:

1. Address the funky odor issue promptly: Investigate the source of the odor and take necessary actions to eliminate it.

2. Streamline seating process: Ensure that all tables are available for seating and that customers are not inconvenienced by waiting for hosts to seat them.

3. Improve communication between staff: Encourage clear and timely communication between servers and managers to avoid situations where customers are left waiting for extended periods.

4. Prioritize order taking: Ensure that servers take orders promptly after seating customers to avoid delays in food service."
1,"Horrible. Just plain horrible. Like the other review, get one star cause I have to. Ordered a small chili with cheese. Asked for some chili sauce packets on the side. A spicy chicken sandwich combo with a side of ranch. The wifey was nice enough to get it in the first place, so I can't complain to her. No ranch. No chili sauce. No spoon to eat the chili. No straw for the drink. No napkins to wipe hands with. Did get ketchup for the fries, but didn't eat them because they were colder than the ice in my drink. I was soooooo angry I actually called. The manager offered to give me the stuff if I drove down and pick up the items. There was no mention of a refund or a gift card for a future order. Doesn't matter because I won't be going back.","horrible. just plain horrible. like the other review, get one star cause i have to. ordered a small chili with cheese. asked for some chili sauce packets on the side. a spicy chicken sandwich combo with a side of ranch. the wifey was nice enough to get it in the first place, so i can't complain to her. no ranch. no chili sauce. no spoon to eat the chili. no straw for the drink. no napkins to wipe hands with. did get ketchup for the fries, but didn't eat them because they were colder than the ice in my drink. i was soooooo angry i actually called. the manager offered to give me the stuff if i drove down and pick up the items. there was no mention of a refund or a gift card for a future order. doesn't matter because i won't be going back.","fear, disgust, disapproval","[INST] A customer left us a 1-star review: 'horrible. just plain horrible. like the other review, get one star cause i have to. ordered a small chili with cheese. asked for some chili sauce packets on the side. a spicy chicken sandwich combo with a side of ranch. the wifey was nice enough to get it in the first place, so i can't complain to her. no ranch. no chili sauce. no spoon to eat the chili. no straw for the drink. no napkins to wipe hands with. did get ketchup for the fries, but didn't eat them because they were colder than the ice in my drink. i was soooooo angry i actually called. the manager offered to give me the stuff if i drove down and pick up the items. there was no mention of a refund or a gift card for a future order. doesn't matter because i won't be going back.' The customer feels fear, disgust, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'horrible. just plain horrible. like the other review, get one star cause i have to. ordered a small chili with cheese. asked for some chili sauce packets on the side. a spicy chicken sandwich combo with a side of ranch. the wifey was nice enough to get it in the first place, so i can't complain to her. no ranch. no chili sauce. no spoon to eat the chili. no straw for the drink. no napkins to wipe hands with. did get ketchup for the fries, but didn't eat them because they were colder than the ice in my drink. i was soooooo angry i actually called. the manager offered to give me the stuff if i drove down and pick up the items. there was no mention of a refund or a gift card for a future order. doesn't matter because i won't be going back.' The customer feels fear, disgust, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Food: Ensure that all orders are prepared correctly, including requested add-ons like chili sauce packets, ranch, and spicy chicken sandwich components.

2. Timeliness and Accuracy of Orders: Make sure that orders are delivered promptly and accurately to the table, with all requested items included.

3. Customer Service: Train staff to be more attentive and proactive in addressing customer needs, such as providing napkins, straws, and utensils without being asked."
1,"My guess is that \""Ruth K.\"" was put up to writing a nice review by the staff or owner.  Regent Square deserves a better coffee shop, run by someone with good business sense.  What kind of a \""business\"" only prepares food (chicken/tuna salad, hummus) once a week?  Does chicken salad hold a week in your fridge?  Also, whenever they lose an employee, they just shuffle their schedule and close at 6 pm for a few months.  They should be open till 10 pm as it is, with all the foot traffic in the neighborhood, especially in the summer. My guess is they see this place as nothing more than a loss leader for the bar they own next door.   Otherwise you would think that since opening in 1995 they could at least take the time to slap a coat of fresh paint on the place!\n\nBTW, Katerbean did go smoke free before the Allegheny County ordinance went into effect, but the place to this day reeks of stale smoke.\n\nAdded note: looks like my previous review was somehow deleted.  I'll just say I received an order of hummus that was watery and had rotting celery in it.  Tried to get another and 3 or 4 of the orders in the case were all in the same condition. I asked for a refund, and afterwards watched the kid working there put the other containers back in the cooler to sell to other customers. That was the last straw.  I won't spend another dollar there.","my guess is that ruth k. was put up to writing a nice review by the staff or owner. regent square deserves a better coffee shop, run by someone with good business sense. what kind of a business only prepares food chicken tuna salad, hummus once a week? does chicken salad hold a week in your fridge? also, whenever they lose an employee, they just shuffle their schedule and close at 6 pm for a few months. they should be open till 10 pm as it is, with all the foot traffic in the neighborhood, especially in the summer. my guess is they see this place as nothing more than a loss leader for the bar they own next door. otherwise you would think that since opening in 1995 they could at least take the time to slap a coat of fresh paint on the place! n nbtw, katerbean did go smoke free before the allegheny county ordinance went into effect, but the place to this day reeks of stale smoke. n nadded note looks like my previous review was somehow deleted. i'll just say i received an order of hummus that was watery and had rotting celery in it. tried to get another and 3 or 4 of the orders in the case were all in the same condition. i asked for a refund, and afterwards watched the kid working there put the other containers back in the cooler to sell to other customers. that was the last straw. i won't spend another dollar there.","admiration, curiosity, neutral","[INST] A customer left us a 1-star review: 'my guess is that ruth k. was put up to writing a nice review by the staff or owner. regent square deserves a better coffee shop, run by someone with good business sense. what kind of a business only prepares food chicken tuna salad, hummus once a week? does chicken salad hold a week in your fridge? also, whenever they lose an employee, they just shuffle their schedule and close at 6 pm for a few months. they should be open till 10 pm as it is, with all the foot traffic in the neighborhood, especially in the summer. my guess is they see this place as nothing more than a loss leader for the bar they own next door. otherwise you would think that since opening in 1995 they could at least take the time to slap a coat of fresh paint on the place! n nbtw, katerbean did go smoke free before the allegheny county ordinance went into effect, but the place to this day reeks of stale smoke. n nadded note looks like my previous review was somehow deleted. i'll just say i received an order of hummus that was watery and had rotting celery in it. tried to get another and 3 or 4 of the orders in the case were all in the same condition. i asked for a refund, and afterwards watched the kid working there put the other containers back in the cooler to sell to other customers. that was the last straw. i won't spend another dollar there.' The customer feels admiration, curiosity, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'my guess is that ruth k. was put up to writing a nice review by the staff or owner. regent square deserves a better coffee shop, run by someone with good business sense. what kind of a business only prepares food chicken tuna salad, hummus once a week? does chicken salad hold a week in your fridge? also, whenever they lose an employee, they just shuffle their schedule and close at 6 pm for a few months. they should be open till 10 pm as it is, with all the foot traffic in the neighborhood, especially in the summer. my guess is they see this place as nothing more than a loss leader for the bar they own next door. otherwise you would think that since opening in 1995 they could at least take the time to slap a coat of fresh paint on the place! n nbtw, katerbean did go smoke free before the allegheny county ordinance went into effect, but the place to this day reeks of stale smoke. n nadded note looks like my previous review was somehow deleted. i'll just say i received an order of hummus that was watery and had rotting celery in it. tried to get another and 3 or 4 of the orders in the case were all in the same condition. i asked for a refund, and afterwards watched the kid working there put the other containers back in the cooler to sell to other customers. that was the last straw. i won't spend another dollar there.' The customer feels admiration, curiosity, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following concerns:

1. Expand the menu: Offer a more diverse selection of food items, including freshly prepared chicken salad and hummus daily.

2. Business hours: Extend operating hours to accommodate the foot traffic in the neighborhood, especially during summer months, and maintain regular hours even when staff changes occur.

3. Maintenance and cleanliness: Paint the interior of the coffee shop and ensure it is regularly cleaned and maintained to eliminate any lingering smoke odor.

4. Quality control: Implement stricter quality control measures for food preparation to prevent incidents like serving watery hummus with rotting celery."
1,"They got one star bc of the nice rooms/lowest I can give or else they would get a negative star for terrible customer service. \n\nLast time I came they broke my key in the ignition! Their manager wasn't there on Sunday so I had to deal with them over the phone when I got home. It took days to work things out. \n\nThis time, they left my bf's lights on and his battery died! Do yourself a favor and self park! It's a ten minute walk and well worth the two hours and $$ spent to get a new battery. \n\nI wanted to like this hotel so bad but I just can't come back here- literally! I can't keep spending time and money on car troubles. They also wouldn't waive our resort fee. I've never had trouble with that before, especially when I didn't even use resort amenities. What's worse, the guy getting helped right next to me got his waived. WTF! We got it half waived and decided we were never coming back.","they got one star bc of the nice rooms lowest i can give or else they would get a negative star for terrible customer service. n nlast time i came they broke my key in the ignition! their manager wasn't there on sunday so i had to deal with them over the phone when i got home. it took days to work things out. n nthis time, they left my bf's lights on and his battery died! do yourself a favor and self park! it's a ten minute walk and well worth the two hours and spent to get a new battery. n ni wanted to like this hotel so bad but i just can't come back here literally! i can't keep spending time and money on car troubles. they also wouldn't waive our resort fee. i've never had trouble with that before, especially when i didn't even use resort amenities. what's worse, the guy getting helped right next to me got his waived. wtf! we got it half waived and decided we were never coming back.","disappointment, neutral, annoyance","[INST] A customer left us a 1-star review: 'they got one star bc of the nice rooms lowest i can give or else they would get a negative star for terrible customer service. n nlast time i came they broke my key in the ignition! their manager wasn't there on sunday so i had to deal with them over the phone when i got home. it took days to work things out. n nthis time, they left my bf's lights on and his battery died! do yourself a favor and self park! it's a ten minute walk and well worth the two hours and spent to get a new battery. n ni wanted to like this hotel so bad but i just can't come back here literally! i can't keep spending time and money on car troubles. they also wouldn't waive our resort fee. i've never had trouble with that before, especially when i didn't even use resort amenities. what's worse, the guy getting helped right next to me got his waived. wtf! we got it half waived and decided we were never coming back.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'they got one star bc of the nice rooms lowest i can give or else they would get a negative star for terrible customer service. n nlast time i came they broke my key in the ignition! their manager wasn't there on sunday so i had to deal with them over the phone when i got home. it took days to work things out. n nthis time, they left my bf's lights on and his battery died! do yourself a favor and self park! it's a ten minute walk and well worth the two hours and spent to get a new battery. n ni wanted to like this hotel so bad but i just can't come back here literally! i can't keep spending time and money on car troubles. they also wouldn't waive our resort fee. i've never had trouble with that before, especially when i didn't even use resort amenities. what's worse, the guy getting helped right next to me got his waived. wtf! we got it half waived and decided we were never coming back.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the inconveniences experienced, acknowledging the broken key incident and the battery issue with their vehicle.
2. Offer a solution for the car troubles, such as providing a complimentary shuttle service to and from the vehicle, or offering a discount on a new battery.
3. Address the resort fee issue by either waiving the fee entirely or offering a significant discount for future stays, especially when resort amenities are not utilized.
4. Improve communication and response times, particularly on weekends, by ensuring a manager is always available or having a clear escalation process in place for customer complaints."
1,"Yet another bad experience with Arizona Federal Credit Union. This morning I placed an order with a company in Scotland for some clothing. (Yes, a kilt). Two hours later I tried to use my debit card for a $2 breakfast and it was declined. While I am glad to have escaped  BofA's high fees by taking my business to a CU, at least BofA would call when they froze a card for a suspicious transaction. I didn't have to figure it out on my own.\nWhen I called the AZFCU call center to unlock the card they made me feel like it was my fault I wasn't notified.\nThe staff at AZFCU really need better customer service training. I also bet there is no trouble ticket in their system to get suspicious transaction notification fixed.","yet another bad experience with arizona federal credit union. this morning i placed an order with a company in scotland for some clothing. yes, a kilt . two hours later i tried to use my debit card for a 2 breakfast and it was declined. while i am glad to have escaped bofa's high fees by taking my business to a cu, at least bofa would call when they froze a card for a suspicious transaction. i didn't have to figure it out on my own. nwhen i called the azfcu call center to unlock the card they made me feel like it was my fault i wasn't notified. nthe staff at azfcu really need better customer service training. i also bet there is no trouble ticket in their system to get suspicious transaction notification fixed.","disappointment, neutral, annoyance","[INST] A customer left us a 1-star review: 'yet another bad experience with arizona federal credit union. this morning i placed an order with a company in scotland for some clothing. yes, a kilt . two hours later i tried to use my debit card for a 2 breakfast and it was declined. while i am glad to have escaped bofa's high fees by taking my business to a cu, at least bofa would call when they froze a card for a suspicious transaction. i didn't have to figure it out on my own. nwhen i called the azfcu call center to unlock the card they made me feel like it was my fault i wasn't notified. nthe staff at azfcu really need better customer service training. i also bet there is no trouble ticket in their system to get suspicious transaction notification fixed.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'yet another bad experience with arizona federal credit union. this morning i placed an order with a company in scotland for some clothing. yes, a kilt . two hours later i tried to use my debit card for a 2 breakfast and it was declined. while i am glad to have escaped bofa's high fees by taking my business to a cu, at least bofa would call when they froze a card for a suspicious transaction. i didn't have to figure it out on my own. nwhen i called the azfcu call center to unlock the card they made me feel like it was my fault i wasn't notified. nthe staff at azfcu really need better customer service training. i also bet there is no trouble ticket in their system to get suspicious transaction notification fixed.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience with Arizona Federal Credit Union, we can take the following steps:

1. Proactive Notification: Implement a system to notify customers of suspicious transactions in real-time or as soon as possible. This will help prevent inconvenience and frustration caused by declined transactions.

2. Empathetic Customer Service: Train our staff to provide empathetic and understanding service. They should acknowledge the customer's feelings and work diligently to resolve the issue.

3. Clear Communication: Make it clear to customers how they can be notified about suspicious transactions and how to unlock their cards if necessary. This information should be easily accessible on our website and through customer service representatives."
1,"The food here is barely a step above Denny's but that is kind of what I was expecting and was not all that shocked. The service was OK, yes just OK; a couple of things were forgotten by the server.  I could probably give this place a 2 or 3 star rating but on my visit I chose to sit on their patio since it was a nice morning.  Well, this establishment chooses to allow their patrons to sit at their tables and chain smoke...before, during and after their meals! WTF is up with that? Isn't it now law that smoking is banned within X amount of feet of the door AND where food is being served/consumed?  I'm not sure who is more to blame; the owner for allowing this or the idiotic patrons that can't put down their nicotine sticks for one god damned meal!  I mean really, you need to be holding a smoke in one hand and a fork in another!?!?!? I won't be back!","the food here is barely a step above denny's but that is kind of what i was expecting and was not all that shocked. the service was ok, yes just ok a couple of things were forgotten by the server. i could probably give this place a 2 or 3 star rating but on my visit i chose to sit on their patio since it was a nice morning. well, this establishment chooses to allow their patrons to sit at their tables and chain smoke...before, during and after their meals! wtf is up with that? isn't it now law that smoking is banned within x amount of feet of the door and where food is being served consumed? i'm not sure who is more to blame the owner for allowing this or the idiotic patrons that can't put down their nicotine sticks for one god damned meal! i mean really, you need to be holding a smoke in one hand and a fork in another!?!?!? i won't be back!","curiosity, neutral, approval","[INST] A customer left us a 1-star review: 'the food here is barely a step above denny's but that is kind of what i was expecting and was not all that shocked. the service was ok, yes just ok a couple of things were forgotten by the server. i could probably give this place a 2 or 3 star rating but on my visit i chose to sit on their patio since it was a nice morning. well, this establishment chooses to allow their patrons to sit at their tables and chain smoke...before, during and after their meals! wtf is up with that? isn't it now law that smoking is banned within x amount of feet of the door and where food is being served consumed? i'm not sure who is more to blame the owner for allowing this or the idiotic patrons that can't put down their nicotine sticks for one god damned meal! i mean really, you need to be holding a smoke in one hand and a fork in another!?!?!? i won't be back!' The customer feels curiosity, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the food here is barely a step above denny's but that is kind of what i was expecting and was not all that shocked. the service was ok, yes just ok a couple of things were forgotten by the server. i could probably give this place a 2 or 3 star rating but on my visit i chose to sit on their patio since it was a nice morning. well, this establishment chooses to allow their patrons to sit at their tables and chain smoke...before, during and after their meals! wtf is up with that? isn't it now law that smoking is banned within x amount of feet of the door and where food is being served consumed? i'm not sure who is more to blame the owner for allowing this or the idiotic patrons that can't put down their nicotine sticks for one god damned meal! i mean really, you need to be holding a smoke in one hand and a fork in another!?!?!? i won't be back!' The customer feels curiosity, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following concerns:

1. Food Quality: Enhance the quality of our food to surpass Denny's standards.

2. Service: Improve server training to ensure that no items are forgotten during service.

3. Smoking Policy: Implement and enforce a strict no-smoking policy on the patio, especially during meal times, to comply with local regulations and provide a healthier dining environment.

4. Communication: Clearly communicate our smoking policy to customers upon seating, and consider providing non-smoking sections on the patio for those who prefer a smoke-free dining experience."
1,"Rehab is the worst.  Unattractive people, Deck chairs cost $150 to rent, and the DJ is REALLY BAD.  If you stay out there long enough the DJ will even replay songs he spins.  Plus the mixes are VERY weak.  \nDO NOT GO.  A WASTE OF MONEY AND TIME!\nThe drinks are so expensive it forces everyone who wants to drink more to drink even more in their room so the alcoholics end up staggering all over the place.  \nWhen I was there last week this group of 10 girls got into this huge brawl which had visual appeal with all the boobage and weaves flying around but in the end it was just sad.\nOn top of that these fools are running around getting b-roll for a TV show.  Whatever it is I probably won't see it but chances are your ass will be on a 2 second shot.  I don't know how many times I saw the camera crew getting a shot of the bartenders and then shooting some chicks ass while she wasn't looking.  \nThis Hard Rock and Rehab are the height of irony.  A venue dedicated to creativity and musical zeitgeist is the home of mediocre party scenes.\nBOYCOTT","rehab is the worst. unattractive people, deck chairs cost 150 to rent, and the dj is really bad. if you stay out there long enough the dj will even replay songs he spins. plus the mixes are very weak. ndo not go. a waste of money and time! nthe drinks are so expensive it forces everyone who wants to drink more to drink even more in their room so the alcoholics end up staggering all over the place. nwhen i was there last week this group of 10 girls got into this huge brawl which had visual appeal with all the boobage and weaves flying around but in the end it was just sad. non top of that these fools are running around getting b roll for a tv show. whatever it is i probably won't see it but chances are your ass will be on a 2 second shot. i don't know how many times i saw the camera crew getting a shot of the bartenders and then shooting some chicks ass while she wasn't looking. nthis hard rock and rehab are the height of irony. a venue dedicated to creativity and musical zeitgeist is the home of mediocre party scenes. nboycott","annoyance, disapproval, disgust","[INST] A customer left us a 1-star review: 'rehab is the worst. unattractive people, deck chairs cost 150 to rent, and the dj is really bad. if you stay out there long enough the dj will even replay songs he spins. plus the mixes are very weak. ndo not go. a waste of money and time! nthe drinks are so expensive it forces everyone who wants to drink more to drink even more in their room so the alcoholics end up staggering all over the place. nwhen i was there last week this group of 10 girls got into this huge brawl which had visual appeal with all the boobage and weaves flying around but in the end it was just sad. non top of that these fools are running around getting b roll for a tv show. whatever it is i probably won't see it but chances are your ass will be on a 2 second shot. i don't know how many times i saw the camera crew getting a shot of the bartenders and then shooting some chicks ass while she wasn't looking. nthis hard rock and rehab are the height of irony. a venue dedicated to creativity and musical zeitgeist is the home of mediocre party scenes. nboycott' The customer feels annoyance, disapproval, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'rehab is the worst. unattractive people, deck chairs cost 150 to rent, and the dj is really bad. if you stay out there long enough the dj will even replay songs he spins. plus the mixes are very weak. ndo not go. a waste of money and time! nthe drinks are so expensive it forces everyone who wants to drink more to drink even more in their room so the alcoholics end up staggering all over the place. nwhen i was there last week this group of 10 girls got into this huge brawl which had visual appeal with all the boobage and weaves flying around but in the end it was just sad. non top of that these fools are running around getting b roll for a tv show. whatever it is i probably won't see it but chances are your ass will be on a 2 second shot. i don't know how many times i saw the camera crew getting a shot of the bartenders and then shooting some chicks ass while she wasn't looking. nthis hard rock and rehab are the height of irony. a venue dedicated to creativity and musical zeitgeist is the home of mediocre party scenes. nboycott' The customer feels annoyance, disapproval, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Address the aesthetic concerns: Improve the overall appearance and cleanliness of the venue to make it more appealing to a wider range of customers.

2. Review pricing for amenities: Lower the cost of renting deck chairs and consider offering more affordable alternatives.

3. Improve the quality of the DJ: Hire a more skilled DJ who can provide a better mix of music and avoid repetition.

4. Address drink prices: Review the pricing of drinks and consider offering more affordable options.

5. Address safety concerns: Implement measures to prevent brawls and ensure the safety of all patrons."
1,"I came here a couple of times to make sure it wasn't a fluke. \nIf you like eating ice cream hockey puck sandwiches then this is the place for you. I bought 4 different types of cookie sandwiches and then tried another time for 4 more. Both times the cookies seemed like they were made of concrete with no flavor. I'm not looking for freshly baked bakery cookies or anything, but I don't see how this place is even still open. \nThe people that work there I guess don't realize that the place is somewhat of a concept type of place because they don't try to offer any help in ordering. In other words it's not really a regular ice cream place, and they never ask if you have any questions. They just kind of stand there and wait for you to figure it out, and then seem kind of bothered that they have to get what you ordered. Sorry, I didn't realize that my order was strange especially since i don't really know what I should be ordering. \nAnyways, I hate to slam an ice cream place, but it's kind of a bad joke.","i came here a couple of times to make sure it wasn't a fluke. nif you like eating ice cream hockey puck sandwiches then this is the place for you. i bought 4 different types of cookie sandwiches and then tried another time for 4 more. both times the cookies seemed like they were made of concrete with no flavor. i'm not looking for freshly baked bakery cookies or anything, but i don't see how this place is even still open. nthe people that work there i guess don't realize that the place is somewhat of a concept type of place because they don't try to offer any help in ordering. in other words it's not really a regular ice cream place, and they never ask if you have any questions. they just kind of stand there and wait for you to figure it out, and then seem kind of bothered that they have to get what you ordered. sorry, i didn't realize that my order was strange especially since i don't really know what i should be ordering. nanyways, i hate to slam an ice cream place, but it's kind of a bad joke.","neutral, realization, disapproval","[INST] A customer left us a 1-star review: 'i came here a couple of times to make sure it wasn't a fluke. nif you like eating ice cream hockey puck sandwiches then this is the place for you. i bought 4 different types of cookie sandwiches and then tried another time for 4 more. both times the cookies seemed like they were made of concrete with no flavor. i'm not looking for freshly baked bakery cookies or anything, but i don't see how this place is even still open. nthe people that work there i guess don't realize that the place is somewhat of a concept type of place because they don't try to offer any help in ordering. in other words it's not really a regular ice cream place, and they never ask if you have any questions. they just kind of stand there and wait for you to figure it out, and then seem kind of bothered that they have to get what you ordered. sorry, i didn't realize that my order was strange especially since i don't really know what i should be ordering. nanyways, i hate to slam an ice cream place, but it's kind of a bad joke.' The customer feels neutral, realization, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i came here a couple of times to make sure it wasn't a fluke. nif you like eating ice cream hockey puck sandwiches then this is the place for you. i bought 4 different types of cookie sandwiches and then tried another time for 4 more. both times the cookies seemed like they were made of concrete with no flavor. i'm not looking for freshly baked bakery cookies or anything, but i don't see how this place is even still open. nthe people that work there i guess don't realize that the place is somewhat of a concept type of place because they don't try to offer any help in ordering. in other words it's not really a regular ice cream place, and they never ask if you have any questions. they just kind of stand there and wait for you to figure it out, and then seem kind of bothered that they have to get what you ordered. sorry, i didn't realize that my order was strange especially since i don't really know what i should be ordering. nanyways, i hate to slam an ice cream place, but it's kind of a bad joke.' The customer feels neutral, realization, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Enhance training for staff: Train staff to be more proactive in assisting customers, especially those who may be unfamiliar with the concept of our ice cream sandwich shop. They should be able to offer suggestions and guide customers in their ordering process.

2. Improve the quality of our cookies: Address the issue of hard, flavorless cookies by improving the recipe or sourcing better ingredients.

3. Offer better communication: Make it clearer to customers that our shop is a concept-based ice cream sandwich shop, and provide information about the unique offerings and ordering process."
1,"I had a groupon sat down to order looked at how dirty the menus are, the owner watching a big OLD tv in the dinning room, Nobody in the place, looked kinda like they didnt have the money to maintain the place...Told my wife and Kids LETS GO!!!! If the dinning area looks this bad I can only guess what the kitchen looks like. NO THXs sorry but if you want customers you need to work on your place and put the Guy with the TV in the back out of site......\nP.S the food might be good, I just ran for my life before i tried it...","i had a groupon sat down to order looked at how dirty the menus are, the owner watching a big old tv in the dinning room, nobody in the place, looked kinda like they didnt have the money to maintain the place...told my wife and kids lets go!!!! if the dinning area looks this bad i can only guess what the kitchen looks like. no thxs sorry but if you want customers you need to work on your place and put the guy with the tv in the back out of site...... np.s the food might be good, i just ran for my life before i tried it...","neutral, disappointment, remorse","[INST] A customer left us a 1-star review: 'i had a groupon sat down to order looked at how dirty the menus are, the owner watching a big old tv in the dinning room, nobody in the place, looked kinda like they didnt have the money to maintain the place...told my wife and kids lets go!!!! if the dinning area looks this bad i can only guess what the kitchen looks like. no thxs sorry but if you want customers you need to work on your place and put the guy with the tv in the back out of site...... np.s the food might be good, i just ran for my life before i tried it...' The customer feels neutral, disappointment, remorse. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i had a groupon sat down to order looked at how dirty the menus are, the owner watching a big old tv in the dinning room, nobody in the place, looked kinda like they didnt have the money to maintain the place...told my wife and kids lets go!!!! if the dinning area looks this bad i can only guess what the kitchen looks like. no thxs sorry but if you want customers you need to work on your place and put the guy with the tv in the back out of site...... np.s the food might be good, i just ran for my life before i tried it...' The customer feels neutral, disappointment, remorse. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Cleanliness: Ensure that all menus, dining areas, and any visible items are kept clean and well-maintained.

2. Ambiance: Consider moving the TV in the dining room to a less visible location, or turning it off during service hours to create a more inviting atmosphere.

3. Staff Presence: Having staff members visible and available can help customers feel more comfortable and welcome.

4. First Impressions: Make a strong first impression by greeting customers promptly and making them feel valued."
1,"Are you kidding me?! Worst experience of my life! Skin Design Tattoo is one of the worst tattoo shops I have ever been to in my life! Mind you, this isn't just your second rate 'star design' type of tattoo collector; I have travelled the globe and have had thousands of dollars of work done, so I have a little but of knowledge when it comes to a good tattoo shop...and this, people, is not one of those shops! On top of putting down a deposit in order to schedule an appointment, I show up and was 'ordered' to wait over an hour for the artist, whom I will not name, to be done with his previous client. Am I confused at what the purpose of an appointment is? I mean, it's to schedule a certain time with your artist, correct? Needless to say, all of the artist's cohorts made it possible for him not to fulfill his obligations, so I left. Don't worry, every time I'm stopped on the streets by people who ask about my existing tattoos, I'll let them know that none of them were done here, and why... you're welcome. I mean, consider literacy when you're evaluating reviews, people. You can tell by reading the rest of these reviews what kind of customers this place caters to. If it isn't obvious, uhm, the unfortunate, illiterate, willing-to-pay-anything type of people; sadly due to the fact that their self-esteems only allow for sub-par customer service, and art.","are you kidding me?! worst experience of my life! skin design tattoo is one of the worst tattoo shops i have ever been to in my life! mind you, this isn't just your second rate 'star design' type of tattoo collector i have travelled the globe and have had thousands of dollars of work done, so i have a little but of knowledge when it comes to a good tattoo shop...and this, people, is not one of those shops! on top of putting down a deposit in order to schedule an appointment, i show up and was 'ordered' to wait over an hour for the artist, whom i will not name, to be done with his previous client. am i confused at what the purpose of an appointment is? i mean, it's to schedule a certain time with your artist, correct? needless to say, all of the artist's cohorts made it possible for him not to fulfill his obligations, so i left. don't worry, every time i'm stopped on the streets by people who ask about my existing tattoos, i'll let them know that none of them were done here, and why... you're welcome. i mean, consider literacy when you're evaluating reviews, people. you can tell by reading the rest of these reviews what kind of customers this place caters to. if it isn't obvious, uhm, the unfortunate, illiterate, willing to pay anything type of people sadly due to the fact that their self esteems only allow for sub par customer service, and art.","annoyance, disappointment, disapproval","[INST] A customer left us a 1-star review: 'are you kidding me?! worst experience of my life! skin design tattoo is one of the worst tattoo shops i have ever been to in my life! mind you, this isn't just your second rate 'star design' type of tattoo collector i have travelled the globe and have had thousands of dollars of work done, so i have a little but of knowledge when it comes to a good tattoo shop...and this, people, is not one of those shops! on top of putting down a deposit in order to schedule an appointment, i show up and was 'ordered' to wait over an hour for the artist, whom i will not name, to be done with his previous client. am i confused at what the purpose of an appointment is? i mean, it's to schedule a certain time with your artist, correct? needless to say, all of the artist's cohorts made it possible for him not to fulfill his obligations, so i left. don't worry, every time i'm stopped on the streets by people who ask about my existing tattoos, i'll let them know that none of them were done here, and why... you're welcome. i mean, consider literacy when you're evaluating reviews, people. you can tell by reading the rest of these reviews what kind of customers this place caters to. if it isn't obvious, uhm, the unfortunate, illiterate, willing to pay anything type of people sadly due to the fact that their self esteems only allow for sub par customer service, and art.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'are you kidding me?! worst experience of my life! skin design tattoo is one of the worst tattoo shops i have ever been to in my life! mind you, this isn't just your second rate 'star design' type of tattoo collector i have travelled the globe and have had thousands of dollars of work done, so i have a little but of knowledge when it comes to a good tattoo shop...and this, people, is not one of those shops! on top of putting down a deposit in order to schedule an appointment, i show up and was 'ordered' to wait over an hour for the artist, whom i will not name, to be done with his previous client. am i confused at what the purpose of an appointment is? i mean, it's to schedule a certain time with your artist, correct? needless to say, all of the artist's cohorts made it possible for him not to fulfill his obligations, so i left. don't worry, every time i'm stopped on the streets by people who ask about my existing tattoos, i'll let them know that none of them were done here, and why... you're welcome. i mean, consider literacy when you're evaluating reviews, people. you can tell by reading the rest of these reviews what kind of customers this place caters to. if it isn't obvious, uhm, the unfortunate, illiterate, willing to pay anything type of people sadly due to the fact that their self esteems only allow for sub par customer service, and art.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Respect Appointment Time: Ensure that artists are punctual and respect the scheduled appointment times. This customer felt disrespected by having to wait over an hour for their artist.

2. Improve Communication: Keep customers informed about any delays or changes in their appointment. This could be done through text messages, emails, or phone calls.

3. Train Staff on Customer Service: Train staff to be more attentive and respectful towards customers. This includes acknowledging their presence, keeping them informed, and addressing their concerns promptly."
1,"You know the foods horrible when you start the review with, \""the waitress was very friendly\"". The chips were pretty good. Salsa was spicier than expected. The carne asada tastes like boiled meat with no flavor at all. The adoba tasted like boiled meat with chili powered. Beans and rice weren't too shabby. Service was slow. Margaritas tasted like a cheap party mix. \nI suppose all I can say is that the food will make a turd ;).","you know the foods horrible when you start the review with, the waitress was very friendly . the chips were pretty good. salsa was spicier than expected. the carne asada tastes like boiled meat with no flavor at all. the adoba tasted like boiled meat with chili powered. beans and rice weren't too shabby. service was slow. margaritas tasted like a cheap party mix. ni suppose all i can say is that the food will make a turd .","disappointment, annoyance, neutral","[INST] A customer left us a 1-star review: 'you know the foods horrible when you start the review with, the waitress was very friendly . the chips were pretty good. salsa was spicier than expected. the carne asada tastes like boiled meat with no flavor at all. the adoba tasted like boiled meat with chili powered. beans and rice weren't too shabby. service was slow. margaritas tasted like a cheap party mix. ni suppose all i can say is that the food will make a turd .' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'you know the foods horrible when you start the review with, the waitress was very friendly . the chips were pretty good. salsa was spicier than expected. the carne asada tastes like boiled meat with no flavor at all. the adoba tasted like boiled meat with chili powered. beans and rice weren't too shabby. service was slow. margaritas tasted like a cheap party mix. ni suppose all i can say is that the food will make a turd .' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve the quality of the main dishes, particularly the carne asada and adobo, to ensure they have more flavor and are not boiled.
2. Speed up service to meet customer expectations.
3. Enhance the taste of the margaritas to make them more palatable and less like a cheap party mix.
4. Consider offering a complimentary dish or discount to make amends for the unsatisfactory experience.
5. Train staff on proper cooking techniques to prevent overcooking and loss of flavor in the main dishes."
1,I have been getting my oil change at Firestone for 3 years.... And I called to see if this location would top off my oil because it's low... This gentleman named mark answered the phone. Worst customer service and he was just so rude about me coming in for 3 seconds for a top off. He was saying he couldn't do it unless I was doing a repair on my oil leak that IM DEFINITELY AWARE OF. Thanks jerk! You lost my business!,i have been getting my oil change at firestone for 3 years.... and i called to see if this location would top off my oil because it's low... this gentleman named mark answered the phone. worst customer service and he was just so rude about me coming in for 3 seconds for a top off. he was saying he couldn't do it unless i was doing a repair on my oil leak that im definitely aware of. thanks jerk! you lost my business!,"gratitude, annoyance, anger","[INST] A customer left us a 1-star review: 'i have been getting my oil change at firestone for 3 years.... and i called to see if this location would top off my oil because it's low... this gentleman named mark answered the phone. worst customer service and he was just so rude about me coming in for 3 seconds for a top off. he was saying he couldn't do it unless i was doing a repair on my oil leak that im definitely aware of. thanks jerk! you lost my business!' The customer feels gratitude, annoyance, anger. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i have been getting my oil change at firestone for 3 years.... and i called to see if this location would top off my oil because it's low... this gentleman named mark answered the phone. worst customer service and he was just so rude about me coming in for 3 seconds for a top off. he was saying he couldn't do it unless i was doing a repair on my oil leak that im definitely aware of. thanks jerk! you lost my business!' The customer feels gratitude, annoyance, anger. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the customer's frustration: Respond to the review by acknowledging the customer's feelings and apologizing for the poor experience they had with Mark.

2. Clarify the misunderstanding: Explain that the technician was trying to ensure the customer's vehicle was serviced properly and not just topping off oil without a proper inspection.

3. Offer a solution: Offer to have a different technician contact the customer to discuss their concerns and arrange for a top-off service at no additional charge."
1,"Pros: Consistent quality. I like the pepperoni pizzone and my sister likes the Hershey chocolate sticks. \n\nCons: Why would I bother to place my order online hours in advance, if its not going to be ready when I arrive? They didn't even start making it till I got here. Additionally, they got my order wrong! Scary neighborhood and parking lot full. I had to park in the shopping complex next to this one.","pros consistent quality. i like the pepperoni pizzone and my sister likes the hershey chocolate sticks. n ncons why would i bother to place my order online hours in advance, if its not going to be ready when i arrive? they didn't even start making it till i got here. additionally, they got my order wrong! scary neighborhood and parking lot full. i had to park in the shopping complex next to this one.","confusion, fear, disappointment","[INST] A customer left us a 1-star review: 'pros consistent quality. i like the pepperoni pizzone and my sister likes the hershey chocolate sticks. n ncons why would i bother to place my order online hours in advance, if its not going to be ready when i arrive? they didn't even start making it till i got here. additionally, they got my order wrong! scary neighborhood and parking lot full. i had to park in the shopping complex next to this one.' The customer feels confusion, fear, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'pros consistent quality. i like the pepperoni pizzone and my sister likes the hershey chocolate sticks. n ncons why would i bother to place my order online hours in advance, if its not going to be ready when i arrive? they didn't even start making it till i got here. additionally, they got my order wrong! scary neighborhood and parking lot full. i had to park in the shopping complex next to this one.' The customer feels confusion, fear, disappointment. Concisely, how can we best improve our services for this customer's experience?  1. Improve Communication: Ensure clear and timely communication about order status, especially for online orders. Notify customers when their orders are ready for pickup.

2. Order Accuracy: Enhance the order preparation process to minimize errors and ensure accuracy.

3. Timely Preparation: Implement a system to start preparing orders well before the estimated pickup time to avoid delays.

4. Safety and Comfort: Improve the overall ambiance, particularly in the neighborhood and parking lot, to make customers feel safer and more comfortable."
1,"Do NOT use this company! They may be cheaper than most competitors but you get what you pay for. They installed a new windshield in my vehicle. I followed all instructions given by the installer (leave the tape on for 48 hrs and do not wash the vehicle for a week and a half) however the very next day after the install - and every day since - the glass rattles every time I hit a bump. I called them to repair and he came out and only attempted to tightened the trim around the glass which did not fix the issue - in fact, it made it worse. Now he refuses to fix or replace the glass. I always try to use local mom and pop shops when I can but next time I'll pay the extra $50 to have Safelite do it...correctly. Learn from my mistake and choose a different installer for your auto glass!","do not use this company! they may be cheaper than most competitors but you get what you pay for. they installed a new windshield in my vehicle. i followed all instructions given by the installer leave the tape on for 48 hrs and do not wash the vehicle for a week and a half however the very next day after the install and every day since the glass rattles every time i hit a bump. i called them to repair and he came out and only attempted to tightened the trim around the glass which did not fix the issue in fact, it made it worse. now he refuses to fix or replace the glass. i always try to use local mom and pop shops when i can but next time i'll pay the extra 50 to have safelite do it...correctly. learn from my mistake and choose a different installer for your auto glass!","neutral, disapproval, annoyance","[INST] A customer left us a 1-star review: 'do not use this company! they may be cheaper than most competitors but you get what you pay for. they installed a new windshield in my vehicle. i followed all instructions given by the installer leave the tape on for 48 hrs and do not wash the vehicle for a week and a half however the very next day after the install and every day since the glass rattles every time i hit a bump. i called them to repair and he came out and only attempted to tightened the trim around the glass which did not fix the issue in fact, it made it worse. now he refuses to fix or replace the glass. i always try to use local mom and pop shops when i can but next time i'll pay the extra 50 to have safelite do it...correctly. learn from my mistake and choose a different installer for your auto glass!' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'do not use this company! they may be cheaper than most competitors but you get what you pay for. they installed a new windshield in my vehicle. i followed all instructions given by the installer leave the tape on for 48 hrs and do not wash the vehicle for a week and a half however the very next day after the install and every day since the glass rattles every time i hit a bump. i called them to repair and he came out and only attempted to tightened the trim around the glass which did not fix the issue in fact, it made it worse. now he refuses to fix or replace the glass. i always try to use local mom and pop shops when i can but next time i'll pay the extra 50 to have safelite do it...correctly. learn from my mistake and choose a different installer for your auto glass!' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review by acknowledging the customer's concerns and expressing empathy for the inconvenience they've experienced.

2. Offer a solution: Offer to have a qualified technician re-inspect the windshield installation and make any necessary repairs or replacements at no additional cost to the customer.

3. Follow up: Follow up with the customer to ensure the issue has been resolved to their satisfaction and that the windshield is no longer rattling."
1,"Avoid this Walgreens. I went in to buy a bag of candy and a can of beer. The stupid cashier at the front says she cant ring up alcohol cause shes underage. Sends ne to cosmetic counter where i waited 10 minutes cause the idiot cashier there had a customer who mid transaction goes back to pick out more stuff. Instead of canceling what she rung up and ringing up my 2 items since that customer was not ready and still shopping says to me...\""oh if u cant wait go to the pharmacy to ring u up\"". I take my 2 items and go to the 3rd counter they sent me to and the pharmacist says \""i cant ring up alcohol\"". Wtf. Im sure next he woulda said go to the photo counter. right?! And still no one can ring up one can of beer. Idiots. They should all be fired and the mgr that hired them too. Boycott.",avoid this walgreens. i went in to buy a bag of candy and a can of beer. the stupid cashier at the front says she cant ring up alcohol cause shes underage. sends ne to cosmetic counter where i waited 10 minutes cause the idiot cashier there had a customer who mid transaction goes back to pick out more stuff. instead of canceling what she rung up and ringing up my 2 items since that customer was not ready and still shopping says to me... oh if u cant wait go to the pharmacy to ring u up . i take my 2 items and go to the 3rd counter they sent me to and the pharmacist says i cant ring up alcohol . wtf. im sure next he woulda said go to the photo counter. right?! and still no one can ring up one can of beer. idiots. they should all be fired and the mgr that hired them too. boycott.,"neutral, annoyance, disapproval","[INST] A customer left us a 1-star review: 'avoid this walgreens. i went in to buy a bag of candy and a can of beer. the stupid cashier at the front says she cant ring up alcohol cause shes underage. sends ne to cosmetic counter where i waited 10 minutes cause the idiot cashier there had a customer who mid transaction goes back to pick out more stuff. instead of canceling what she rung up and ringing up my 2 items since that customer was not ready and still shopping says to me... oh if u cant wait go to the pharmacy to ring u up . i take my 2 items and go to the 3rd counter they sent me to and the pharmacist says i cant ring up alcohol . wtf. im sure next he woulda said go to the photo counter. right?! and still no one can ring up one can of beer. idiots. they should all be fired and the mgr that hired them too. boycott.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'avoid this walgreens. i went in to buy a bag of candy and a can of beer. the stupid cashier at the front says she cant ring up alcohol cause shes underage. sends ne to cosmetic counter where i waited 10 minutes cause the idiot cashier there had a customer who mid transaction goes back to pick out more stuff. instead of canceling what she rung up and ringing up my 2 items since that customer was not ready and still shopping says to me... oh if u cant wait go to the pharmacy to ring u up . i take my 2 items and go to the 3rd counter they sent me to and the pharmacist says i cant ring up alcohol . wtf. im sure next he woulda said go to the photo counter. right?! and still no one can ring up one can of beer. idiots. they should all be fired and the mgr that hired them too. boycott.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Train staff on alcohol sales regulations: Ensure that all cashiers are well-versed in the laws regarding alcohol sales, especially age restrictions, to avoid such incidents.

2. Improve communication and customer service skills: Train staff to handle multiple transactions efficiently and courteously, minimizing wait times and frustration for customers.

3. Establish clear procedures for handling multiple transactions: Implement a system for managing multiple transactions at the same counter, such as prioritizing customers who are ready to pay or designating specific counters for different types of purchases."
1,"In receipt of some coupons, I ordered Geno's for delivery and should have read the reviews first.  I'm a fair reviewer and will sit in the same corner with the others.  Not the best pizza, not very good at all, yet not the worst pizza I've ever had.  The price-line is great and if they can pick up the flavor, PLUS improved product temperature upon delivery, they'd get another shot.\n\nIf you're looking for good pizza in Gilbert, there are options and seek them out people.","in receipt of some coupons, i ordered geno's for delivery and should have read the reviews first. i'm a fair reviewer and will sit in the same corner with the others. not the best pizza, not very good at all, yet not the worst pizza i've ever had. the price line is great and if they can pick up the flavor, plus improved product temperature upon delivery, they'd get another shot. n nif you're looking for good pizza in gilbert, there are options and seek them out people.","admiration, disapproval, approval","[INST] A customer left us a 1-star review: 'in receipt of some coupons, i ordered geno's for delivery and should have read the reviews first. i'm a fair reviewer and will sit in the same corner with the others. not the best pizza, not very good at all, yet not the worst pizza i've ever had. the price line is great and if they can pick up the flavor, plus improved product temperature upon delivery, they'd get another shot. n nif you're looking for good pizza in gilbert, there are options and seek them out people.' The customer feels admiration, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'in receipt of some coupons, i ordered geno's for delivery and should have read the reviews first. i'm a fair reviewer and will sit in the same corner with the others. not the best pizza, not very good at all, yet not the worst pizza i've ever had. the price line is great and if they can pick up the flavor, plus improved product temperature upon delivery, they'd get another shot. n nif you're looking for good pizza in gilbert, there are options and seek them out people.' The customer feels admiration, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve the flavor of our Geno's pizza to meet the customer's expectations.
2. Enhance the delivery process by ensuring the pizza arrives at the correct temperature.
3. Encourage the customer to revisit us by offering a discount or a complimentary item with their next order.
4. Address the concerns about the pizza not being the best in Gilbert by improving our marketing efforts to highlight our unique selling points and differentiate ourselves from competitors.
5. Encourage the customer to leave a follow-up review after their next visit to share their updated experience."
1,"The management doesn't know how to handle large crowds. They need a better work flow system. Waited 1.5 hours, got chocolate cannoli and regular cannoli. I gave the regular cannoli to a homeless person only because I didn't want to waste food. Truly disappointed! Not worth the wait, time, or money!","the management doesn't know how to handle large crowds. they need a better work flow system. waited 1.5 hours, got chocolate cannoli and regular cannoli. i gave the regular cannoli to a homeless person only because i didn't want to waste food. truly disappointed! not worth the wait, time, or money!","disappointment, disapproval, neutral","[INST] A customer left us a 1-star review: 'the management doesn't know how to handle large crowds. they need a better work flow system. waited 1.5 hours, got chocolate cannoli and regular cannoli. i gave the regular cannoli to a homeless person only because i didn't want to waste food. truly disappointed! not worth the wait, time, or money!' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the management doesn't know how to handle large crowds. they need a better work flow system. waited 1.5 hours, got chocolate cannoli and regular cannoli. i gave the regular cannoli to a homeless person only because i didn't want to waste food. truly disappointed! not worth the wait, time, or money!' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Crowd Management: Implement a more efficient workflow system to reduce waiting times, especially during peak hours. This could involve improving staffing levels, streamlining the ordering process, or optimizing the kitchen workflow.

2. Communication: Keep customers informed about wait times, order status, and any delays that may occur. This can help manage expectations and reduce frustration.

3. Quality Control: Ensure that all orders are prepared accurately and promptly, with a focus on maintaining the quality of the products, especially the signature items like the cannoli."
1,"This place sux a**!  This is based solely on the service, didn't stay long enough to try any food or beverages.  The staff is straight up rude which was the only low light to my recent stay in Vegas.  If you stay at the Monte Carlo, there are plenty of other bars and restaurants, so skip this one unless you feel like being annoyed.  The staff was not willing to accommodate simple requests and seemed more focused on harrassing us than providing good service or any service at all!","this place sux a ! this is based solely on the service, didn't stay long enough to try any food or beverages. the staff is straight up rude which was the only low light to my recent stay in vegas. if you stay at the monte carlo, there are plenty of other bars and restaurants, so skip this one unless you feel like being annoyed. the staff was not willing to accommodate simple requests and seemed more focused on harrassing us than providing good service or any service at all!","annoyance, neutral, disapproval","[INST] A customer left us a 1-star review: 'this place sux a ! this is based solely on the service, didn't stay long enough to try any food or beverages. the staff is straight up rude which was the only low light to my recent stay in vegas. if you stay at the monte carlo, there are plenty of other bars and restaurants, so skip this one unless you feel like being annoyed. the staff was not willing to accommodate simple requests and seemed more focused on harrassing us than providing good service or any service at all!' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this place sux a ! this is based solely on the service, didn't stay long enough to try any food or beverages. the staff is straight up rude which was the only low light to my recent stay in vegas. if you stay at the monte carlo, there are plenty of other bars and restaurants, so skip this one unless you feel like being annoyed. the staff was not willing to accommodate simple requests and seemed more focused on harrassing us than providing good service or any service at all!' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your establishment, consider the following steps:

1. Apologize for the poor service: Acknowledge the customer's negative experience and express regret for the inconvenience they faced.

2. Address the issue with staff: Investigate the situation and take appropriate action to address any issues with the staff member(s) involved. This may include additional training, coaching, or disciplinary action.

3. Offer a solution: Extend an invitation for the customer to return and try your establishment again, with a complimentary item or service as a gesture of goodwill."
1,"Nice employees, Salad Bar is good Deserts are ok but damn for almost $12.00 I could have had a better meal at Denny's which is where I will go next time I think I want to eat here.","nice employees, salad bar is good deserts are ok but damn for almost 12.00 i could have had a better meal at denny's which is where i will go next time i think i want to eat here.","admiration, approval, optimism","[INST] A customer left us a 1-star review: 'nice employees, salad bar is good deserts are ok but damn for almost 12.00 i could have had a better meal at denny's which is where i will go next time i think i want to eat here.' The customer feels admiration, approval, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'nice employees, salad bar is good deserts are ok but damn for almost 12.00 i could have had a better meal at denny's which is where i will go next time i think i want to eat here.' The customer feels admiration, approval, optimism. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially win them back, we could focus on enhancing the main course options, aiming to provide a more satisfying meal experience that competes with Denny's. Here are some suggestions:

1. Improve Main Course Quality: Investigate the feedback on the main courses, particularly the ones that are not as well-received. Consider partnering with a chef or food consultant to revamp the menu, focusing on offering more diverse, high-quality, and competitively priced main dishes.

2. Offer Special Deals or Promotions: Offer special deals or promotions on main courses to make the overall cost more appealing to customers."
1,"BAD!!!\n\nI have had great Italian fare from NY to New Jersey. Also being Italian growing up with homemade Italian food from sauce, to pizza to canolis. From a Italian who knows the food this place is no good, it's not homemade it tastes worse than Olive Garden, and I hate OG and their fake Italian crap.. The noodles are obliviously not homemade. the sauce bland.you throw down nearly 30 bucks for crappy commercialized Italian? I think the only thing I enjoyed half way was the salad, but who can mess up a salad? \nI seen plenty of the older crowd here, I think this is the only thing that keeps this place going.\n\nBell' Italia - You get two thumbs down from me - I'm not coming back","bad!!! n ni have had great italian fare from ny to new jersey. also being italian growing up with homemade italian food from sauce, to pizza to canolis. from a italian who knows the food this place is no good, it's not homemade it tastes worse than olive garden, and i hate og and their fake italian crap.. the noodles are obliviously not homemade. the sauce bland.you throw down nearly 30 bucks for crappy commercialized italian? i think the only thing i enjoyed half way was the salad, but who can mess up a salad? ni seen plenty of the older crowd here, i think this is the only thing that keeps this place going. n nbell' italia you get two thumbs down from me i'm not coming back","annoyance, disapproval, disappointment","[INST] A customer left us a 1-star review: 'bad!!! n ni have had great italian fare from ny to new jersey. also being italian growing up with homemade italian food from sauce, to pizza to canolis. from a italian who knows the food this place is no good, it's not homemade it tastes worse than olive garden, and i hate og and their fake italian crap.. the noodles are obliviously not homemade. the sauce bland.you throw down nearly 30 bucks for crappy commercialized italian? i think the only thing i enjoyed half way was the salad, but who can mess up a salad? ni seen plenty of the older crowd here, i think this is the only thing that keeps this place going. n nbell' italia you get two thumbs down from me i'm not coming back' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'bad!!! n ni have had great italian fare from ny to new jersey. also being italian growing up with homemade italian food from sauce, to pizza to canolis. from a italian who knows the food this place is no good, it's not homemade it tastes worse than olive garden, and i hate og and their fake italian crap.. the noodles are obliviously not homemade. the sauce bland.you throw down nearly 30 bucks for crappy commercialized italian? i think the only thing i enjoyed half way was the salad, but who can mess up a salad? ni seen plenty of the older crowd here, i think this is the only thing that keeps this place going. n nbell' italia you get two thumbs down from me i'm not coming back' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your Italian restaurant, consider the following steps:

1. Improve the quality of your pasta: The customer mentions that the noodles are not homemade and bland. Consider sourcing fresh pasta from local suppliers or making it in-house to improve the taste and texture.

2. Enhance the sauce: The customer found the sauce bland. You could experiment with different recipes or ingredients to create a more flavorful sauce that stands out.

3. Authenticity: As the customer is Italian and has high expectations for Italian cuisine, emphasize the authenticity of your dishes."
1,"where should i start ?  took 40 minutes to get my burger , Ok maybe there was a mix at the kitchen , ill let it slide . \ntaste was barely ok , Fries were hard as if a 2 day old fries that got re-heated.\ntotal was $28-   Burger , Fries & a soft drink . \nWhat pissed me off was the heart burn i got , thru out the night had to have TUMS to try and help ...    \nYou want a good burger in Vegas go to BACHI , hell, even go to 5 Guys, but do yourself a favor and SKIP Gordon Ramsay's BurGR . \n\nI doubt Mr. Ramsay knows how bad those fries tasted , i have watched his Kitchen Nightmares show & the way he bashes food quality and taste , had i brought him his own fries he would have spit it right out ...","where should i start ? took 40 minutes to get my burger , ok maybe there was a mix at the kitchen , ill let it slide . ntaste was barely ok , fries were hard as if a 2 day old fries that got re heated. ntotal was 28 burger , fries a soft drink . nwhat pissed me off was the heart burn i got , thru out the night had to have tums to try and help ... nyou want a good burger in vegas go to bachi , hell, even go to 5 guys, but do yourself a favor and skip gordon ramsay's burgr . n ni doubt mr. ramsay knows how bad those fries tasted , i have watched his kitchen nightmares show the way he bashes food quality and taste , had i brought him his own fries he would have spit it right out ...","neutral, annoyance, disappointment","[INST] A customer left us a 1-star review: 'where should i start ? took 40 minutes to get my burger , ok maybe there was a mix at the kitchen , ill let it slide . ntaste was barely ok , fries were hard as if a 2 day old fries that got re heated. ntotal was 28 burger , fries a soft drink . nwhat pissed me off was the heart burn i got , thru out the night had to have tums to try and help ... nyou want a good burger in vegas go to bachi , hell, even go to 5 guys, but do yourself a favor and skip gordon ramsay's burgr . n ni doubt mr. ramsay knows how bad those fries tasted , i have watched his kitchen nightmares show the way he bashes food quality and taste , had i brought him his own fries he would have spit it right out ...' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'where should i start ? took 40 minutes to get my burger , ok maybe there was a mix at the kitchen , ill let it slide . ntaste was barely ok , fries were hard as if a 2 day old fries that got re heated. ntotal was 28 burger , fries a soft drink . nwhat pissed me off was the heart burn i got , thru out the night had to have tums to try and help ... nyou want a good burger in vegas go to bachi , hell, even go to 5 guys, but do yourself a favor and skip gordon ramsay's burgr . n ni doubt mr. ramsay knows how bad those fries tasted , i have watched his kitchen nightmares show the way he bashes food quality and taste , had i brought him his own fries he would have spit it right out ...' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your establishment, consider the following steps:

1. Improve speed of service: Address the long wait time for the customer's order by streamlining the kitchen process, improving communication between kitchen and service staff, or reducing order volume during peak hours.

2. Enhance food quality: Work on improving the taste and texture of your burgers and fries, ensuring they are freshly prepared and cooked to the customer's satisfaction.

3. Address food consistency: Ensure that the quality of food served is consistent across all orders, as inconsistencies may lead to negative reviews like this one."
1,"The service at Sushi Ko was terrible.  Our waitress was rude.  I think we were inconveniencing her by needing things like tea or plates or sushi...  We tried to get her attention, then we tried to get anyone's attention to bring us plates and little bowls for our soy sauce.  We eventually retrieved our own plates.  When we asked about the bowls for soy sauce, we were told they \""were out\"", even though we could see a little stack of them in the restaurant.\n\nThe sushi itself was acceptable, if forgettable.  We had a rainbow roll, spicy something or other, and tuna sashimi. The rolls were a little loose and hard to eat.  \n\nI won't be eating there again unless they make some staffing changes.","the service at sushi ko was terrible. our waitress was rude. i think we were inconveniencing her by needing things like tea or plates or sushi... we tried to get her attention, then we tried to get anyone's attention to bring us plates and little bowls for our soy sauce. we eventually retrieved our own plates. when we asked about the bowls for soy sauce, we were told they were out , even though we could see a little stack of them in the restaurant. n nthe sushi itself was acceptable, if forgettable. we had a rainbow roll, spicy something or other, and tuna sashimi. the rolls were a little loose and hard to eat. n ni won't be eating there again unless they make some staffing changes.","annoyance, disappointment, disgust","[INST] A customer left us a 1-star review: 'the service at sushi ko was terrible. our waitress was rude. i think we were inconveniencing her by needing things like tea or plates or sushi... we tried to get her attention, then we tried to get anyone's attention to bring us plates and little bowls for our soy sauce. we eventually retrieved our own plates. when we asked about the bowls for soy sauce, we were told they were out , even though we could see a little stack of them in the restaurant. n nthe sushi itself was acceptable, if forgettable. we had a rainbow roll, spicy something or other, and tuna sashimi. the rolls were a little loose and hard to eat. n ni won't be eating there again unless they make some staffing changes.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the service at sushi ko was terrible. our waitress was rude. i think we were inconveniencing her by needing things like tea or plates or sushi... we tried to get her attention, then we tried to get anyone's attention to bring us plates and little bowls for our soy sauce. we eventually retrieved our own plates. when we asked about the bowls for soy sauce, we were told they were out , even though we could see a little stack of them in the restaurant. n nthe sushi itself was acceptable, if forgettable. we had a rainbow roll, spicy something or other, and tuna sashimi. the rolls were a little loose and hard to eat. n ni won't be eating there again unless they make some staffing changes.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Sushi Ko, consider the following steps:

1. Staff Training: Provide additional training for waitstaff on customer service skills, including patience, empathy, and attentiveness.

2. Communication: Ensure waitstaff are informed about menu items, availability, and any changes that may occur throughout the day.

3. Responsiveness: Encourage waitstaff to promptly respond to customer requests, such as refilling drinks, providing plates, and bringing soy sauce bowls.

4. Attention to Detail: Inspect the presentation and quality of sushi rolls to ensure they are well-constructed and easy to eat."
1,"The only reason why I an giving this place 1 star is because the steak was good. We went here for \""brunch\"" but there were absolutely no breakfast items. How does a brunch not include BReakfast?! The food was horrible, the fruit was molded, I really don't have anything good to say. The manager offered free breakfast to 2ppl in our group of five and we were left to decide which 2 it would be. Huh??? How is that ok? Never again! I beg you to go anywhere but here","the only reason why i an giving this place 1 star is because the steak was good. we went here for brunch but there were absolutely no breakfast items. how does a brunch not include breakfast?! the food was horrible, the fruit was molded, i really don't have anything good to say. the manager offered free breakfast to 2ppl in our group of five and we were left to decide which 2 it would be. huh??? how is that ok? never again! i beg you to go anywhere but here","disappointment, annoyance, disapproval","[INST] A customer left us a 1-star review: 'the only reason why i an giving this place 1 star is because the steak was good. we went here for brunch but there were absolutely no breakfast items. how does a brunch not include breakfast?! the food was horrible, the fruit was molded, i really don't have anything good to say. the manager offered free breakfast to 2ppl in our group of five and we were left to decide which 2 it would be. huh??? how is that ok? never again! i beg you to go anywhere but here' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the only reason why i an giving this place 1 star is because the steak was good. we went here for brunch but there were absolutely no breakfast items. how does a brunch not include breakfast?! the food was horrible, the fruit was molded, i really don't have anything good to say. the manager offered free breakfast to 2ppl in our group of five and we were left to decide which 2 it would be. huh??? how is that ok? never again! i beg you to go anywhere but here' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the inconvenience and misunderstanding: Acknowledge the customer's frustration and apologize for the poor experience they had during their visit.

2. Address the issue of missing breakfast items: Clarify that brunch is a combination of breakfast and lunch, and ensure that a wider variety of breakfast options are available during brunch hours.

3. Investigate the quality of food: Investigate the issue of molded fruit and take immediate action to ensure that all food served meets our quality standards."
1,my husband and I bought a car there and it was a nightmare! They sold it as a low miles good running car it was a lemon. we had it back several times and always excuses. It finally blew up for good less than 6 months after we bought it. They are dishonest to the point of they super glued the glove box handle back on and tried to cover up the smell saying windows were open to let it dry after shampooing. It wasn't shampooed yet the other guy told me that. Ridiculous! They are crooks...Watch out!!,my husband and i bought a car there and it was a nightmare! they sold it as a low miles good running car it was a lemon. we had it back several times and always excuses. it finally blew up for good less than 6 months after we bought it. they are dishonest to the point of they super glued the glove box handle back on and tried to cover up the smell saying windows were open to let it dry after shampooing. it wasn't shampooed yet the other guy told me that. ridiculous! they are crooks...watch out!!,"annoyance, neutral, anger","[INST] A customer left us a 1-star review: 'my husband and i bought a car there and it was a nightmare! they sold it as a low miles good running car it was a lemon. we had it back several times and always excuses. it finally blew up for good less than 6 months after we bought it. they are dishonest to the point of they super glued the glove box handle back on and tried to cover up the smell saying windows were open to let it dry after shampooing. it wasn't shampooed yet the other guy told me that. ridiculous! they are crooks...watch out!!' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'my husband and i bought a car there and it was a nightmare! they sold it as a low miles good running car it was a lemon. we had it back several times and always excuses. it finally blew up for good less than 6 months after we bought it. they are dishonest to the point of they super glued the glove box handle back on and tried to cover up the smell saying windows were open to let it dry after shampooing. it wasn't shampooed yet the other guy told me that. ridiculous! they are crooks...watch out!!' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the dealership could take the following steps:

1. Acknowledge the customer's concerns and apologize for the negative experience.
2. Offer a fair and reasonable solution, such as a refund, replacement vehicle, or repair at no cost to the customer.
3. Address the specific issues mentioned in the review, such as the car being a lemon, dishonest behavior, and poor communication.
4. Provide clear and transparent communication throughout the resolution process, keeping the customer informed of any updates or progress."
1,"My roommate and I went here fir the first time today. The price was the only thing that was great. The chicken was dry, the tzatziki sauce was bland and thick, and the so called Greek dressing on my side salad tasted like cheap bottled Italian. The fries were ok, hummus was bland, and I said no onions on anything, yet onions were on EVERYTHING. needless to say, I will NOT be going here again. I can't even say that this was the McDonalds of Greek restaurants cause I would have rather eaten an McDonalds.","my roommate and i went here fir the first time today. the price was the only thing that was great. the chicken was dry, the tzatziki sauce was bland and thick, and the so called greek dressing on my side salad tasted like cheap bottled italian. the fries were ok, hummus was bland, and i said no onions on anything, yet onions were on everything. needless to say, i will not be going here again. i can't even say that this was the mcdonalds of greek restaurants cause i would have rather eaten an mcdonalds.","disapproval, neutral, approval","[INST] A customer left us a 1-star review: 'my roommate and i went here fir the first time today. the price was the only thing that was great. the chicken was dry, the tzatziki sauce was bland and thick, and the so called greek dressing on my side salad tasted like cheap bottled italian. the fries were ok, hummus was bland, and i said no onions on anything, yet onions were on everything. needless to say, i will not be going here again. i can't even say that this was the mcdonalds of greek restaurants cause i would have rather eaten an mcdonalds.' The customer feels disapproval, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'my roommate and i went here fir the first time today. the price was the only thing that was great. the chicken was dry, the tzatziki sauce was bland and thick, and the so called greek dressing on my side salad tasted like cheap bottled italian. the fries were ok, hummus was bland, and i said no onions on anything, yet onions were on everything. needless to say, i will not be going here again. i can't even say that this was the mcdonalds of greek restaurants cause i would have rather eaten an mcdonalds.' The customer feels disapproval, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Ensure the chicken is properly cooked and seasoned to prevent dryness. Improve the taste and consistency of the tzatziki sauce, Greek dressing, and hummus.

2. Accuracy of Orders: Pay close attention to special requests, such as avoiding onions, and ensure they are followed accurately.

3. Communication: Improve communication with customers about the preparation and ingredients used in dishes. This could help manage expectations and reduce the likelihood of negative reviews."
1,"I went here with a group of girls, late night, and wearing everyday jeans and t-shirts. The server was very nice, but the service sucked. Not to mention that they set him up with three tables at the same time. After we ordered our food, it took them over half an hour to get our food to us. Other tables were being served before us even though they got there after us with the same amount of people in their group. Not cool. \n\nThe food was good. The pasta salad was not so good.\n\nExperience it for yourself, but as for me and our group, we will not be going back. I think that I would rather get their to go before going back to the actual restaurant.","i went here with a group of girls, late night, and wearing everyday jeans and t shirts. the server was very nice, but the service sucked. not to mention that they set him up with three tables at the same time. after we ordered our food, it took them over half an hour to get our food to us. other tables were being served before us even though they got there after us with the same amount of people in their group. not cool. n nthe food was good. the pasta salad was not so good. n nexperience it for yourself, but as for me and our group, we will not be going back. i think that i would rather get their to go before going back to the actual restaurant.","disapproval, disappointment, annoyance","[INST] A customer left us a 1-star review: 'i went here with a group of girls, late night, and wearing everyday jeans and t shirts. the server was very nice, but the service sucked. not to mention that they set him up with three tables at the same time. after we ordered our food, it took them over half an hour to get our food to us. other tables were being served before us even though they got there after us with the same amount of people in their group. not cool. n nthe food was good. the pasta salad was not so good. n nexperience it for yourself, but as for me and our group, we will not be going back. i think that i would rather get their to go before going back to the actual restaurant.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i went here with a group of girls, late night, and wearing everyday jeans and t shirts. the server was very nice, but the service sucked. not to mention that they set him up with three tables at the same time. after we ordered our food, it took them over half an hour to get our food to us. other tables were being served before us even though they got there after us with the same amount of people in their group. not cool. n nthe food was good. the pasta salad was not so good. n nexperience it for yourself, but as for me and our group, we will not be going back. i think that i would rather get their to go before going back to the actual restaurant.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Apologize for the inconvenience: Acknowledge the customer's frustration and apologize for the poor service they experienced.

2. Address the issue of seating: Ensure that servers are not overloaded with multiple tables at the same time, and that tables are seated in a timely and organized manner.

3. Improve service speed: Train staff to prioritize orders and deliver food in a more timely manner, especially during busy hours.

4. Monitor and improve food quality: Review the pasta salad recipe and ensure it meets customer expectations."
1,"Before I actually set down and ate I had been feeling pretty pleased with myself.  I saw the huge line, I smelled the delicious smells of French fried potatoes and I also observed all the literature on display about all the awards that Five Guys had won for their famous burgers and fries.  I knew for sure that I would be well fed. Yes, that of course was before I actually took the first bite of my burger.  My dream quickly turned into a nightmare.  My bun was wet with perspiration.  My hamburger had a chunk broken off it and was smashed to smithereens and the cheese on my sandwich was cold.  Another swing and a miss for me and Oakland dining.  How many guys does it take to ruin a lunch 5 hahahaha?","before i actually set down and ate i had been feeling pretty pleased with myself. i saw the huge line, i smelled the delicious smells of french fried potatoes and i also observed all the literature on display about all the awards that five guys had won for their famous burgers and fries. i knew for sure that i would be well fed. yes, that of course was before i actually took the first bite of my burger. my dream quickly turned into a nightmare. my bun was wet with perspiration. my hamburger had a chunk broken off it and was smashed to smithereens and the cheese on my sandwich was cold. another swing and a miss for me and oakland dining. how many guys does it take to ruin a lunch 5 hahahaha?","approval, joy, neutral","[INST] A customer left us a 1-star review: 'before i actually set down and ate i had been feeling pretty pleased with myself. i saw the huge line, i smelled the delicious smells of french fried potatoes and i also observed all the literature on display about all the awards that five guys had won for their famous burgers and fries. i knew for sure that i would be well fed. yes, that of course was before i actually took the first bite of my burger. my dream quickly turned into a nightmare. my bun was wet with perspiration. my hamburger had a chunk broken off it and was smashed to smithereens and the cheese on my sandwich was cold. another swing and a miss for me and oakland dining. how many guys does it take to ruin a lunch 5 hahahaha?' The customer feels approval, joy, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'before i actually set down and ate i had been feeling pretty pleased with myself. i saw the huge line, i smelled the delicious smells of french fried potatoes and i also observed all the literature on display about all the awards that five guys had won for their famous burgers and fries. i knew for sure that i would be well fed. yes, that of course was before i actually took the first bite of my burger. my dream quickly turned into a nightmare. my bun was wet with perspiration. my hamburger had a chunk broken off it and was smashed to smithereens and the cheese on my sandwich was cold. another swing and a miss for me and oakland dining. how many guys does it take to ruin a lunch 5 hahahaha?' The customer feels approval, joy, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we should focus on ensuring the burger is properly prepared, presented, and maintained at the right temperature. Specifically:

1. Check and maintain the quality of buns, ensuring they are not wet or soggy.
2. Carefully assemble the burgers to prevent damage and ensure they are not smashed.
3. Monitor the temperature of the cheese to ensure it is melted and hot.
4. Address the issue of long lines, as it may impact the customer's initial impression and patience."
1,"I went to this place because of the amazing reviews. I was HIGHLY Disappointed .. First I ordered bacon and eggs ; eggs, scrambled with h cheese. The bacon was half cooked ( I guess u need to ask for crispy bacon to get it fully cooked). I asked for scrambled eggs with cheese, and I got chopped eggs with a slice of cheese on top. Excuse me but I believe when you ask for scramble eggs with cheeses, it suppose to come out SCRAMBLED with CHEESE in it smh. My friend ordered corn beef hash with potatoes on thee side, and her potatoes was frozen in the inside. \n\nWith the negative comes the positive and the ONLY positive I can say is .. \nI ordered the cinnamon bun pancakes and I would have to say it's was the best thing out of the whole order.\n\nI will not be going back to baby stacks. The reviews really let me down this time","i went to this place because of the amazing reviews. i was highly disappointed .. first i ordered bacon and eggs eggs, scrambled with h cheese. the bacon was half cooked i guess u need to ask for crispy bacon to get it fully cooked . i asked for scrambled eggs with cheese, and i got chopped eggs with a slice of cheese on top. excuse me but i believe when you ask for scramble eggs with cheeses, it suppose to come out scrambled with cheese in it smh. my friend ordered corn beef hash with potatoes on thee side, and her potatoes was frozen in the inside. n nwith the negative comes the positive and the only positive i can say is .. ni ordered the cinnamon bun pancakes and i would have to say it's was the best thing out of the whole order. n ni will not be going back to baby stacks. the reviews really let me down this time","disappointment, neutral, disapproval","[INST] A customer left us a 1-star review: 'i went to this place because of the amazing reviews. i was highly disappointed .. first i ordered bacon and eggs eggs, scrambled with h cheese. the bacon was half cooked i guess u need to ask for crispy bacon to get it fully cooked . i asked for scrambled eggs with cheese, and i got chopped eggs with a slice of cheese on top. excuse me but i believe when you ask for scramble eggs with cheeses, it suppose to come out scrambled with cheese in it smh. my friend ordered corn beef hash with potatoes on thee side, and her potatoes was frozen in the inside. n nwith the negative comes the positive and the only positive i can say is .. ni ordered the cinnamon bun pancakes and i would have to say it's was the best thing out of the whole order. n ni will not be going back to baby stacks. the reviews really let me down this time' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i went to this place because of the amazing reviews. i was highly disappointed .. first i ordered bacon and eggs eggs, scrambled with h cheese. the bacon was half cooked i guess u need to ask for crispy bacon to get it fully cooked . i asked for scrambled eggs with cheese, and i got chopped eggs with a slice of cheese on top. excuse me but i believe when you ask for scramble eggs with cheeses, it suppose to come out scrambled with cheese in it smh. my friend ordered corn beef hash with potatoes on thee side, and her potatoes was frozen in the inside. n nwith the negative comes the positive and the only positive i can say is .. ni ordered the cinnamon bun pancakes and i would have to say it's was the best thing out of the whole order. n ni will not be going back to baby stacks. the reviews really let me down this time' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the customer's disappointment: Respond to the review by acknowledging their dissatisfaction with the meal they received. Apologize for the poor experience and express regret that the meal did not meet their expectations.

2. Address the specific issues: Address the specific issues mentioned in the review, such as the half-cooked bacon, scrambled eggs with cheese on top instead of mixed, and frozen potatoes in the corn beef hash."
1,First they don't have change of hundred second they attend at other costumers before of my when i show first and i recive my food 40 minutes late...\nMe gustaba mucho pero creo no vuelvo fui su cliente por mas de 8 a\u00f1os.,first they don't have change of hundred second they attend at other costumers before of my when i show first and i recive my food 40 minutes late... nme gustaba mucho pero creo no vuelvo fui su cliente por mas de 8 a u00f1os.,"neutral, disapproval, approval","[INST] A customer left us a 1-star review: 'first they don't have change of hundred second they attend at other costumers before of my when i show first and i recive my food 40 minutes late... nme gustaba mucho pero creo no vuelvo fui su cliente por mas de 8 a u00f1os.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'first they don't have change of hundred second they attend at other costumers before of my when i show first and i recive my food 40 minutes late... nme gustaba mucho pero creo no vuelvo fui su cliente por mas de 8 a u00f1os.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve stock management: Ensure we have sufficient change for larger denominations to avoid inconveniencing customers.

2. Prioritize service: Attend to customers in the order they arrive, giving priority to those who have been waiting the longest.

3. Reduce wait times: Strive to deliver food within a reasonable time frame, ideally within 20-30 minutes after the order is placed.

4. Show appreciation: Acknowledge the customer's long-term patronage and express gratitude for their continued support."
1,"I used to shop here all the time. Until I realized most of the food in my cabinet was expired or would soon be expired. I called the store to complain but after I googled fresh and easy I found a website called freshandqueasy.com, I can't seem to access the site today, I was planning to put a link to it. It just does not seem like a great company.","i used to shop here all the time. until i realized most of the food in my cabinet was expired or would soon be expired. i called the store to complain but after i googled fresh and easy i found a website called freshandqueasy.com, i can't seem to access the site today, i was planning to put a link to it. it just does not seem like a great company.","disapproval, realization, disappointment","[INST] A customer left us a 1-star review: 'i used to shop here all the time. until i realized most of the food in my cabinet was expired or would soon be expired. i called the store to complain but after i googled fresh and easy i found a website called freshandqueasy.com, i can't seem to access the site today, i was planning to put a link to it. it just does not seem like a great company.' The customer feels disapproval, realization, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i used to shop here all the time. until i realized most of the food in my cabinet was expired or would soon be expired. i called the store to complain but after i googled fresh and easy i found a website called freshandqueasy.com, i can't seem to access the site today, i was planning to put a link to it. it just does not seem like a great company.' The customer feels disapproval, realization, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the concern about expired or soon-to-be-expired products: Investigate the issue and implement measures to ensure freshness, such as improving inventory management, quality control, and communication with suppliers.

2. Improve customer service: Train staff to handle complaints effectively and empathetically. Offer solutions and make amends for any inconvenience caused.

3. Provide clear communication: Clearly label expiration dates on products and make sure customers are aware of the freshness of the items they are purchasing."
1,"Really was looking forward to something different and wonderful based on all the reviews.... I was incredibly disappointed!\nThe service was horrible.  Understaffed, no knowledge of the menu, didn't check back with us, etc...\nThe food - was mediocre at best.  Everything tasted the same.  My steak was almost mooing when I ordered it medium, but since the server never came back to check on me, I couldn't tell her...  \nDefinitely disappointed to say the least!!!","really was looking forward to something different and wonderful based on all the reviews.... i was incredibly disappointed! nthe service was horrible. understaffed, no knowledge of the menu, didn't check back with us, etc... nthe food was mediocre at best. everything tasted the same. my steak was almost mooing when i ordered it medium, but since the server never came back to check on me, i couldn't tell her... ndefinitely disappointed to say the least!!!","disappointment, annoyance, disapproval","[INST] A customer left us a 1-star review: 'really was looking forward to something different and wonderful based on all the reviews.... i was incredibly disappointed! nthe service was horrible. understaffed, no knowledge of the menu, didn't check back with us, etc... nthe food was mediocre at best. everything tasted the same. my steak was almost mooing when i ordered it medium, but since the server never came back to check on me, i couldn't tell her... ndefinitely disappointed to say the least!!!' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'really was looking forward to something different and wonderful based on all the reviews.... i was incredibly disappointed! nthe service was horrible. understaffed, no knowledge of the menu, didn't check back with us, etc... nthe food was mediocre at best. everything tasted the same. my steak was almost mooing when i ordered it medium, but since the server never came back to check on me, i couldn't tell her... ndefinitely disappointed to say the least!!!' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Training: Ensure that all staff members are well-versed with the menu, can answer customer queries effectively, and are able to check back with customers regularly.

2. Staffing Levels: Ensure that there are enough staff members on duty to handle the number of customers, especially during peak hours.

3. Food Quality: Improve the quality of food, especially for dishes that are highly reviewed. In this case, focus on improving the consistency and taste of the steak."
1,"My friends and I ventured to the south end of Mill Ave and wanted to try Firehouse. It was about 10pm on a Monday. Bar was not crowded, so the 3 of us stood at a prime spot waiting to order cocktails and shots for my friend's birthday. The young lady behind the bar was carrying on a conversation with her bar back, watching tv, and we were literally ignored. After several minutes past, we decided to go somewhere more welcoming. That corner seems to be cursed. We were pulling for this bar. I think it does okay in Scottsdale, but I've never been to that location. There are lots of options on Mill Ave to get great service and enjoy a night with friends. Unfortunately, Firehouse didn't do it for us. Better luck to the next business that opens up on that property. Customer service, especially a new bar trying to make a good first impression goes a long way....","my friends and i ventured to the south end of mill ave and wanted to try firehouse. it was about 10pm on a monday. bar was not crowded, so the 3 of us stood at a prime spot waiting to order cocktails and shots for my friend's birthday. the young lady behind the bar was carrying on a conversation with her bar back, watching tv, and we were literally ignored. after several minutes past, we decided to go somewhere more welcoming. that corner seems to be cursed. we were pulling for this bar. i think it does okay in scottsdale, but i've never been to that location. there are lots of options on mill ave to get great service and enjoy a night with friends. unfortunately, firehouse didn't do it for us. better luck to the next business that opens up on that property. customer service, especially a new bar trying to make a good first impression goes a long way....","neutral, disappointment, annoyance","[INST] A customer left us a 1-star review: 'my friends and i ventured to the south end of mill ave and wanted to try firehouse. it was about 10pm on a monday. bar was not crowded, so the 3 of us stood at a prime spot waiting to order cocktails and shots for my friend's birthday. the young lady behind the bar was carrying on a conversation with her bar back, watching tv, and we were literally ignored. after several minutes past, we decided to go somewhere more welcoming. that corner seems to be cursed. we were pulling for this bar. i think it does okay in scottsdale, but i've never been to that location. there are lots of options on mill ave to get great service and enjoy a night with friends. unfortunately, firehouse didn't do it for us. better luck to the next business that opens up on that property. customer service, especially a new bar trying to make a good first impression goes a long way....' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'my friends and i ventured to the south end of mill ave and wanted to try firehouse. it was about 10pm on a monday. bar was not crowded, so the 3 of us stood at a prime spot waiting to order cocktails and shots for my friend's birthday. the young lady behind the bar was carrying on a conversation with her bar back, watching tv, and we were literally ignored. after several minutes past, we decided to go somewhere more welcoming. that corner seems to be cursed. we were pulling for this bar. i think it does okay in scottsdale, but i've never been to that location. there are lots of options on mill ave to get great service and enjoy a night with friends. unfortunately, firehouse didn't do it for us. better luck to the next business that opens up on that property. customer service, especially a new bar trying to make a good first impression goes a long way....' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Firehouse, we can focus on enhancing our customer service, particularly during peak hours and when the bar is less crowded. Here are some specific actions we can take:

1. Train staff on the importance of customer service and the impact it has on the overall customer experience.
2. Implement a system for greeting and acknowledging customers as they enter the bar, especially during slow periods.
3. Encourage staff to prioritize customer service over personal conversations or distractions, especially during busy hours.
4. Offer a warm and welcoming environment, making customers feel valued and appreciated."
1,Worst experience ever! Why does a hookah bar open at noon but won't serve hookah until 4 pm? Four employees here chatting and on their phones neglecting to help or even acknowledge other patrons. It's the end of December and their heaters outside don't work? Have been here for 45 minutes and not checked on once by any employee at all. Worst customer service experience in all of Vegas.,worst experience ever! why does a hookah bar open at noon but won't serve hookah until 4 pm? four employees here chatting and on their phones neglecting to help or even acknowledge other patrons. it's the end of december and their heaters outside don't work? have been here for 45 minutes and not checked on once by any employee at all. worst customer service experience in all of vegas.,"disappointment, annoyance, anger","[INST] A customer left us a 1-star review: 'worst experience ever! why does a hookah bar open at noon but won't serve hookah until 4 pm? four employees here chatting and on their phones neglecting to help or even acknowledge other patrons. it's the end of december and their heaters outside don't work? have been here for 45 minutes and not checked on once by any employee at all. worst customer service experience in all of vegas.' The customer feels disappointment, annoyance, anger. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'worst experience ever! why does a hookah bar open at noon but won't serve hookah until 4 pm? four employees here chatting and on their phones neglecting to help or even acknowledge other patrons. it's the end of december and their heaters outside don't work? have been here for 45 minutes and not checked on once by any employee at all. worst customer service experience in all of vegas.' The customer feels disappointment, annoyance, anger. Concisely, how can we best improve our services for this customer's experience?  1. Clarify business hours and policies: Clearly communicate opening times, hookah serving hours, and any other relevant policies on the business's website, social media, and in-store signage.

2. Prioritize customer service: Train staff to prioritize customer service, including promptly acknowledging and assisting patrons, and maintaining a friendly and professional demeanor.

3. Address customer complaints: Implement a system for addressing customer complaints in a timely and effective manner, such as having a designated employee or team responsible for handling customer feedback.

4. Ensure a comfortable environment: Ensure that outdoor heaters are functioning properly, especially during colder months, to maintain a comfortable temperature for customers."
1,"booked a spray tan here after a visit to the highlands and before my train back to London. greeted by a cheerless young lady who made no attempt to chat, rushed the treatment, told me i could only dry off for half the time i requested (despite no evidence of other customers waiting for the room). having taken payment she didnt even say goodbye or help me struggle through the doors with all my luggage. a miserable even hostile attitude to a new customer (who certainly wont be returning).","booked a spray tan here after a visit to the highlands and before my train back to london. greeted by a cheerless young lady who made no attempt to chat, rushed the treatment, told me i could only dry off for half the time i requested despite no evidence of other customers waiting for the room . having taken payment she didnt even say goodbye or help me struggle through the doors with all my luggage. a miserable even hostile attitude to a new customer who certainly wont be returning .","neutral, annoyance, disappointment","[INST] A customer left us a 1-star review: 'booked a spray tan here after a visit to the highlands and before my train back to london. greeted by a cheerless young lady who made no attempt to chat, rushed the treatment, told me i could only dry off for half the time i requested despite no evidence of other customers waiting for the room . having taken payment she didnt even say goodbye or help me struggle through the doors with all my luggage. a miserable even hostile attitude to a new customer who certainly wont be returning .' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'booked a spray tan here after a visit to the highlands and before my train back to london. greeted by a cheerless young lady who made no attempt to chat, rushed the treatment, told me i could only dry off for half the time i requested despite no evidence of other customers waiting for the room . having taken payment she didnt even say goodbye or help me struggle through the doors with all my luggage. a miserable even hostile attitude to a new customer who certainly wont be returning .' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  1. Improve Customer Service: Train staff to be friendly, welcoming, and attentive to customers. Encourage them to engage in small talk and make the customer feel valued.

2. Enhance Communication: Clarify the drying time policy to customers before starting the treatment. Provide evidence of other customers waiting if applicable.

3. Show Empathy: Acknowledge the customer's concerns and apologize for their negative experience. Offer a solution, such as a complimentary treatment or discount on their next visit, to make amends."
1,"This place is terrible!!! No matter how good of a deal you think you're getting, it's not worth it to deal with their customer service. Technicians know what they are doing, so it's a real shame. Went twice and both times argued with me that my groupon was not valid. And many problems with the up-sale they sold me to add another area. Definitely find another spot!","this place is terrible!!! no matter how good of a deal you think you're getting, it's not worth it to deal with their customer service. technicians know what they are doing, so it's a real shame. went twice and both times argued with me that my groupon was not valid. and many problems with the up sale they sold me to add another area. definitely find another spot!","annoyance, disappointment, disapproval","[INST] A customer left us a 1-star review: 'this place is terrible!!! no matter how good of a deal you think you're getting, it's not worth it to deal with their customer service. technicians know what they are doing, so it's a real shame. went twice and both times argued with me that my groupon was not valid. and many problems with the up sale they sold me to add another area. definitely find another spot!' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this place is terrible!!! no matter how good of a deal you think you're getting, it's not worth it to deal with their customer service. technicians know what they are doing, so it's a real shame. went twice and both times argued with me that my groupon was not valid. and many problems with the up sale they sold me to add another area. definitely find another spot!' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Validate Groupon vouchers promptly and professionally: Ensure that all staff are trained to quickly and accurately verify Groupon vouchers to avoid any potential disputes or delays in service.

2. Improve customer service: Train staff to be more empathetic, patient, and understanding when dealing with customers, especially those who may be frustrated or upset.

3. Address upselling concerns: Review the process for upselling additional services to customers. Ensure that any upselling is done transparently, with clear explanations of the benefits and potential drawbacks, and that the customer's needs and budget are taken into account."
1,"If you are contemplating eating here- would drive a little down the street and go to Sreets of New York. The service there is also pretty poor but at least the pizza is good.\n\nAt Mark Rich's, the pizza itself is gross. The dough tasted like Pillsbury brand and I wonder if they actually make their own dough.  It has no flavor.\n\nThis was my second time eating at this location. I got a groupon online and decided to give it another try even though I wasn't thrilled the first time.  They forgot to put pepperoni on our pizza.  When I alerted the waitress to the forgotten pepperoni, she immediately ran in the back without saying anything. She came back out and said \""you're right\"". I definitely felt like she should have just apologized right away, not gone in back to check that I had in fact ordered pepperoni. Then, the bill came. Pepperoni was still charged!  I didn't even say anything because we had been sitting there for over an hour and I just wanted to leave.  \n\nFor a gross tasteless pizza and 2 soft drinks it was almost $30. I will not be dining here again.","if you are contemplating eating here would drive a little down the street and go to sreets of new york. the service there is also pretty poor but at least the pizza is good. n nat mark rich's, the pizza itself is gross. the dough tasted like pillsbury brand and i wonder if they actually make their own dough. it has no flavor. n nthis was my second time eating at this location. i got a groupon online and decided to give it another try even though i wasn't thrilled the first time. they forgot to put pepperoni on our pizza. when i alerted the waitress to the forgotten pepperoni, she immediately ran in the back without saying anything. she came back out and said you're right . i definitely felt like she should have just apologized right away, not gone in back to check that i had in fact ordered pepperoni. then, the bill came. pepperoni was still charged! i didn't even say anything because we had been sitting there for over an hour and i just wanted to leave. n nfor a gross tasteless pizza and 2 soft drinks it was almost 30. i will not be dining here again.","disappointment, annoyance, neutral","[INST] A customer left us a 1-star review: 'if you are contemplating eating here would drive a little down the street and go to sreets of new york. the service there is also pretty poor but at least the pizza is good. n nat mark rich's, the pizza itself is gross. the dough tasted like pillsbury brand and i wonder if they actually make their own dough. it has no flavor. n nthis was my second time eating at this location. i got a groupon online and decided to give it another try even though i wasn't thrilled the first time. they forgot to put pepperoni on our pizza. when i alerted the waitress to the forgotten pepperoni, she immediately ran in the back without saying anything. she came back out and said you're right . i definitely felt like she should have just apologized right away, not gone in back to check that i had in fact ordered pepperoni. then, the bill came. pepperoni was still charged! i didn't even say anything because we had been sitting there for over an hour and i just wanted to leave. n nfor a gross tasteless pizza and 2 soft drinks it was almost 30. i will not be dining here again.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'if you are contemplating eating here would drive a little down the street and go to sreets of new york. the service there is also pretty poor but at least the pizza is good. n nat mark rich's, the pizza itself is gross. the dough tasted like pillsbury brand and i wonder if they actually make their own dough. it has no flavor. n nthis was my second time eating at this location. i got a groupon online and decided to give it another try even though i wasn't thrilled the first time. they forgot to put pepperoni on our pizza. when i alerted the waitress to the forgotten pepperoni, she immediately ran in the back without saying anything. she came back out and said you're right . i definitely felt like she should have just apologized right away, not gone in back to check that i had in fact ordered pepperoni. then, the bill came. pepperoni was still charged! i didn't even say anything because we had been sitting there for over an hour and i just wanted to leave. n nfor a gross tasteless pizza and 2 soft drinks it was almost 30. i will not be dining here again.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your establishment, consider the following steps:

1. Improve the quality of the pizza, particularly the dough, to give it a unique flavor that sets it apart from frozen brands like Pillsbury.

2. Ensure that orders are accurately prepared and delivered to the table. In this case, the waitress should have double-checked the order before bringing it to the table to prevent forgetting the pepperoni.

3. Enhance communication skills among staff, particularly when addressing customer complaints. The waitress could have apologized immediately for the forgotten pepperoni and explained the delay in checking the order."
1,"I had been really excited to stay at the Luxor. I specifically requested a room in the Pyramid. As soon as we arrived the concierge service was rude and took forever, I also couldn't get past her enthusiasm for Obama with her \""flair\"" of him all over her clothes, okay we get it sheesh. We had already ordered the room but now it wasn't available so we had to take another room. We still got a room in the pyramid, so we found the correct elevator and started our journey to our room. The elevators need a serious upgrade. I understand how the elevators work and I also understand they can be alittle jarring but the fact that they are very noisy, paints chipping, sign holders and mirrors are broken and not replaced and it sounds like your in a gold metal box that seems like its going to fall apart doesn't make you feel very confident. When we arrived to our room it was dark and smelled sort of musty. Not to sound cliche but the decor is very tired and very used. The beds were okay, the television was poor and the plumbing in the bathroom was terrible. Our shower filled with water after being in it for 2 minutes! The bathroom door had horrible water damage on it (wonder why). Anyway I wouldn't stay in this hotel if you paid me! Terrible service, over priced for what you get. I think I'd have a better stay in the REAL Pyramid.","i had been really excited to stay at the luxor. i specifically requested a room in the pyramid. as soon as we arrived the concierge service was rude and took forever, i also couldn't get past her enthusiasm for obama with her flair of him all over her clothes, okay we get it sheesh. we had already ordered the room but now it wasn't available so we had to take another room. we still got a room in the pyramid, so we found the correct elevator and started our journey to our room. the elevators need a serious upgrade. i understand how the elevators work and i also understand they can be alittle jarring but the fact that they are very noisy, paints chipping, sign holders and mirrors are broken and not replaced and it sounds like your in a gold metal box that seems like its going to fall apart doesn't make you feel very confident. when we arrived to our room it was dark and smelled sort of musty. not to sound cliche but the decor is very tired and very used. the beds were okay, the television was poor and the plumbing in the bathroom was terrible. our shower filled with water after being in it for 2 minutes! the bathroom door had horrible water damage on it wonder why . anyway i wouldn't stay in this hotel if you paid me! terrible service, over priced for what you get. i think i'd have a better stay in the real pyramid.","excitement, neutral, approval","[INST] A customer left us a 1-star review: 'i had been really excited to stay at the luxor. i specifically requested a room in the pyramid. as soon as we arrived the concierge service was rude and took forever, i also couldn't get past her enthusiasm for obama with her flair of him all over her clothes, okay we get it sheesh. we had already ordered the room but now it wasn't available so we had to take another room. we still got a room in the pyramid, so we found the correct elevator and started our journey to our room. the elevators need a serious upgrade. i understand how the elevators work and i also understand they can be alittle jarring but the fact that they are very noisy, paints chipping, sign holders and mirrors are broken and not replaced and it sounds like your in a gold metal box that seems like its going to fall apart doesn't make you feel very confident. when we arrived to our room it was dark and smelled sort of musty. not to sound cliche but the decor is very tired and very used. the beds were okay, the television was poor and the plumbing in the bathroom was terrible. our shower filled with water after being in it for 2 minutes! the bathroom door had horrible water damage on it wonder why . anyway i wouldn't stay in this hotel if you paid me! terrible service, over priced for what you get. i think i'd have a better stay in the real pyramid.' The customer feels excitement, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i had been really excited to stay at the luxor. i specifically requested a room in the pyramid. as soon as we arrived the concierge service was rude and took forever, i also couldn't get past her enthusiasm for obama with her flair of him all over her clothes, okay we get it sheesh. we had already ordered the room but now it wasn't available so we had to take another room. we still got a room in the pyramid, so we found the correct elevator and started our journey to our room. the elevators need a serious upgrade. i understand how the elevators work and i also understand they can be alittle jarring but the fact that they are very noisy, paints chipping, sign holders and mirrors are broken and not replaced and it sounds like your in a gold metal box that seems like its going to fall apart doesn't make you feel very confident. when we arrived to our room it was dark and smelled sort of musty. not to sound cliche but the decor is very tired and very used. the beds were okay, the television was poor and the plumbing in the bathroom was terrible. our shower filled with water after being in it for 2 minutes! the bathroom door had horrible water damage on it wonder why . anyway i wouldn't stay in this hotel if you paid me! terrible service, over priced for what you get. i think i'd have a better stay in the real pyramid.' The customer feels excitement, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Concierge Service: Train our concierge staff to provide prompt, friendly, and professional service. Avoid excessive personal expressions that may distract from the service.

2. Obama-themed Clothing: Encourage staff to maintain a neutral appearance, focusing on professional attire.

3. Room Availability: Improve our system to ensure requested rooms are available, or communicate effectively with guests when they are not.

4. Elevator Upgrade: Invest in modernizing our elevators to address issues of noise, maintenance, and appearance."
1,"I was so excited to go here after reading all the reviews, but afterwards wondered if I really had the right place or if it was an off day last Sunday. My experience was very different. We went for a late breakfast. It's best if I summarize my plate. The eggs that I ordered over hard had broken and it was hard to even see the yolks, mixed in as they were. The hamburger patty was the driest, least appetizing I've ever had and even the pancakes were heavy, flat without any taste or salt. I thought it would be hard to mess up these basics but you learn something new every day. The service was nothing exceptional.  I thought the place would have some charm, but there was nothing - just an ordinary diner. It's actually kind of sad when you enjoy the toast with jam more than anything else. Never again. It may be cheap but IMO it's misplaced economics to pay anything for something so disappointing.","i was so excited to go here after reading all the reviews, but afterwards wondered if i really had the right place or if it was an off day last sunday. my experience was very different. we went for a late breakfast. it's best if i summarize my plate. the eggs that i ordered over hard had broken and it was hard to even see the yolks, mixed in as they were. the hamburger patty was the driest, least appetizing i've ever had and even the pancakes were heavy, flat without any taste or salt. i thought it would be hard to mess up these basics but you learn something new every day. the service was nothing exceptional. i thought the place would have some charm, but there was nothing just an ordinary diner. it's actually kind of sad when you enjoy the toast with jam more than anything else. never again. it may be cheap but imo it's misplaced economics to pay anything for something so disappointing.","excitement, curiosity, surprise","[INST] A customer left us a 1-star review: 'i was so excited to go here after reading all the reviews, but afterwards wondered if i really had the right place or if it was an off day last sunday. my experience was very different. we went for a late breakfast. it's best if i summarize my plate. the eggs that i ordered over hard had broken and it was hard to even see the yolks, mixed in as they were. the hamburger patty was the driest, least appetizing i've ever had and even the pancakes were heavy, flat without any taste or salt. i thought it would be hard to mess up these basics but you learn something new every day. the service was nothing exceptional. i thought the place would have some charm, but there was nothing just an ordinary diner. it's actually kind of sad when you enjoy the toast with jam more than anything else. never again. it may be cheap but imo it's misplaced economics to pay anything for something so disappointing.' The customer feels excitement, curiosity, surprise. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i was so excited to go here after reading all the reviews, but afterwards wondered if i really had the right place or if it was an off day last sunday. my experience was very different. we went for a late breakfast. it's best if i summarize my plate. the eggs that i ordered over hard had broken and it was hard to even see the yolks, mixed in as they were. the hamburger patty was the driest, least appetizing i've ever had and even the pancakes were heavy, flat without any taste or salt. i thought it would be hard to mess up these basics but you learn something new every day. the service was nothing exceptional. i thought the place would have some charm, but there was nothing just an ordinary diner. it's actually kind of sad when you enjoy the toast with jam more than anything else. never again. it may be cheap but imo it's misplaced economics to pay anything for something so disappointing.' The customer feels excitement, curiosity, surprise. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Ensure that the food is cooked properly, especially items like eggs and hamburger patties. The eggs should be cooked to the requested doneness, and the hamburger patty should be juicy and flavorful.

2. Presentation: Pay attention to the visual appeal of the dishes. A well-presented meal can enhance the dining experience.

3. Consistency: Strive for consistency in the quality of food and service, as inconsistencies can lead to customer disappointment."
1,This place was recommended to me so I decided to try it out. BIG mistake. I tried their Jampong soup and it was the WORST Jampong and worst soup I have ever had. The noodles weren't fresh...infact they tasted like they had been frozen for 5yrs too long. Extremely mushy and not edible. The soup was bland and was not proper Jampong soup. I think they mixed a couple sauces together with water and called it Jampong. The seafood and beef were dismal and the shrimp that was in the soup wasn't cleaned properly. Please do us all a favor and take this so called Jampong soup off your menu.,this place was recommended to me so i decided to try it out. big mistake. i tried their jampong soup and it was the worst jampong and worst soup i have ever had. the noodles weren't fresh...infact they tasted like they had been frozen for 5yrs too long. extremely mushy and not edible. the soup was bland and was not proper jampong soup. i think they mixed a couple sauces together with water and called it jampong. the seafood and beef were dismal and the shrimp that was in the soup wasn't cleaned properly. please do us all a favor and take this so called jampong soup off your menu.,"annoyance, disapproval, disappointment","[INST] A customer left us a 1-star review: 'this place was recommended to me so i decided to try it out. big mistake. i tried their jampong soup and it was the worst jampong and worst soup i have ever had. the noodles weren't fresh...infact they tasted like they had been frozen for 5yrs too long. extremely mushy and not edible. the soup was bland and was not proper jampong soup. i think they mixed a couple sauces together with water and called it jampong. the seafood and beef were dismal and the shrimp that was in the soup wasn't cleaned properly. please do us all a favor and take this so called jampong soup off your menu.' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this place was recommended to me so i decided to try it out. big mistake. i tried their jampong soup and it was the worst jampong and worst soup i have ever had. the noodles weren't fresh...infact they tasted like they had been frozen for 5yrs too long. extremely mushy and not edible. the soup was bland and was not proper jampong soup. i think they mixed a couple sauces together with water and called it jampong. the seafood and beef were dismal and the shrimp that was in the soup wasn't cleaned properly. please do us all a favor and take this so called jampong soup off your menu.' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Acknowledge their feedback: Respond to the review promptly, acknowledging their disappointment and expressing regret that their experience did not meet their expectations.

2. Apologize sincerely: Offer a genuine apology for the poor quality of the food they received, and assure them that we value their feedback and are committed to improving our services.

3. Offer a solution: Provide a solution, such as a complimentary meal or a discount on their next visit, to make amends for the negative experience."
1,"ACK! ACK! ACK! \n\nLocated in \""beautiful\"" downtown Mesa, AZ.\n\nIf you like shopping for year old stuff or worse then this is the place for you! \n\nIf you like the glorious smell of body odor, cheap disinfectant and soiled baby diapers then you've reached shopping nirvana!\n\nIf you don't mind rubbing shoulders with the homeless drug addicted \""Occupy Walmart\"" types then you've found a home!\n\nIf you want quality food in a safe shopping environment where you don't have to hold your breath, check your wallet every five minutes or question the safety of some of the food they have for sale there then you need to shop elsewhere. \n\nCustomer appreciation is going on right now: Free set of teeth and a year's supply of deodorant or depends with every $100.00 purchase! \n\n(Okay I'm just kidding.)\n\nNasty nasty nasty! \n\nYou were warned.\n\nI've told my wife that if she ever takes me there again I'll just catch a cab home.","ack! ack! ack! n nlocated in beautiful downtown mesa, az. n nif you like shopping for year old stuff or worse then this is the place for you! n nif you like the glorious smell of body odor, cheap disinfectant and soiled baby diapers then you've reached shopping nirvana! n nif you don't mind rubbing shoulders with the homeless drug addicted occupy walmart types then you've found a home! n nif you want quality food in a safe shopping environment where you don't have to hold your breath, check your wallet every five minutes or question the safety of some of the food they have for sale there then you need to shop elsewhere. n ncustomer appreciation is going on right now free set of teeth and a year's supply of deodorant or depends with every 100.00 purchase! n n okay i'm just kidding. n nnasty nasty nasty! n nyou were warned. n ni've told my wife that if she ever takes me there again i'll just catch a cab home.","neutral, approval, admiration","[INST] A customer left us a 1-star review: 'ack! ack! ack! n nlocated in beautiful downtown mesa, az. n nif you like shopping for year old stuff or worse then this is the place for you! n nif you like the glorious smell of body odor, cheap disinfectant and soiled baby diapers then you've reached shopping nirvana! n nif you don't mind rubbing shoulders with the homeless drug addicted occupy walmart types then you've found a home! n nif you want quality food in a safe shopping environment where you don't have to hold your breath, check your wallet every five minutes or question the safety of some of the food they have for sale there then you need to shop elsewhere. n ncustomer appreciation is going on right now free set of teeth and a year's supply of deodorant or depends with every 100.00 purchase! n n okay i'm just kidding. n nnasty nasty nasty! n nyou were warned. n ni've told my wife that if she ever takes me there again i'll just catch a cab home.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'ack! ack! ack! n nlocated in beautiful downtown mesa, az. n nif you like shopping for year old stuff or worse then this is the place for you! n nif you like the glorious smell of body odor, cheap disinfectant and soiled baby diapers then you've reached shopping nirvana! n nif you don't mind rubbing shoulders with the homeless drug addicted occupy walmart types then you've found a home! n nif you want quality food in a safe shopping environment where you don't have to hold your breath, check your wallet every five minutes or question the safety of some of the food they have for sale there then you need to shop elsewhere. n ncustomer appreciation is going on right now free set of teeth and a year's supply of deodorant or depends with every 100.00 purchase! n n okay i'm just kidding. n nnasty nasty nasty! n nyou were warned. n ni've told my wife that if she ever takes me there again i'll just catch a cab home.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we should focus on enhancing the cleanliness, quality, and safety of our store, as well as providing a more welcoming and pleasant shopping environment. This could involve:

1. Regularly cleaning and disinfecting the store, paying special attention to high-touch areas.
2. Ensuring that all merchandise is in good condition and up-to-date.
3. Implementing measures to address any issues related to homelessness or drug addiction in the area, such as improving lighting, installing security cameras, and working with local authorities to address these issues."
1,"I was working on a network tv show (which I told them when I placed my order) and I had to order lunch for the small cast and crew (11 orders) . I begged them to make sure it was correct. There wasn't even a difficult order (no substitutions) and due to union rules, there are only 30 min for lunch, so if they screw up, I don't have time to go back and fix it. Nathan assured me it would all be ok. I told him, please make sure because I will be FIRED from my job if there was mistakes. (Due to the disaster from ordering lunch from a different place the day before). When I got there, everything looked good, everyone's lunches seemed to be separated and bagged. I paid and got in the car. Ummm where are the two drinks I ordered? Went back in, and oops,  we forgot...thank god I caught it,  I thought. Now I have just enough time to get back to set. When I got back, THREE lunches were missing and several were incomplete (missing soups). I called to speak to the manager, she was nice and she felt bad, but she said \"" I'm not surprised that your order was screwed up because Nathan is really stupid\"". \nAwesome.\nSo thank you panera bread, I have never been fired before- all because some of your employees are too stupid to handle 11 lunch orders. \nAnd, no, it was to be picked up in the afternoon, well past actual lunchtime. It was empty when I got there.","i was working on a network tv show which i told them when i placed my order and i had to order lunch for the small cast and crew 11 orders . i begged them to make sure it was correct. there wasn't even a difficult order no substitutions and due to union rules, there are only 30 min for lunch, so if they screw up, i don't have time to go back and fix it. nathan assured me it would all be ok. i told him, please make sure because i will be fired from my job if there was mistakes. due to the disaster from ordering lunch from a different place the day before . when i got there, everything looked good, everyone's lunches seemed to be separated and bagged. i paid and got in the car. ummm where are the two drinks i ordered? went back in, and oops, we forgot...thank god i caught it, i thought. now i have just enough time to get back to set. when i got back, three lunches were missing and several were incomplete missing soups . i called to speak to the manager, she was nice and she felt bad, but she said i'm not surprised that your order was screwed up because nathan is really stupid . nawesome. nso thank you panera bread, i have never been fired before all because some of your employees are too stupid to handle 11 lunch orders. nand, no, it was to be picked up in the afternoon, well past actual lunchtime. it was empty when i got there.","neutral, annoyance, approval","[INST] A customer left us a 1-star review: 'i was working on a network tv show which i told them when i placed my order and i had to order lunch for the small cast and crew 11 orders . i begged them to make sure it was correct. there wasn't even a difficult order no substitutions and due to union rules, there are only 30 min for lunch, so if they screw up, i don't have time to go back and fix it. nathan assured me it would all be ok. i told him, please make sure because i will be fired from my job if there was mistakes. due to the disaster from ordering lunch from a different place the day before . when i got there, everything looked good, everyone's lunches seemed to be separated and bagged. i paid and got in the car. ummm where are the two drinks i ordered? went back in, and oops, we forgot...thank god i caught it, i thought. now i have just enough time to get back to set. when i got back, three lunches were missing and several were incomplete missing soups . i called to speak to the manager, she was nice and she felt bad, but she said i'm not surprised that your order was screwed up because nathan is really stupid . nawesome. nso thank you panera bread, i have never been fired before all because some of your employees are too stupid to handle 11 lunch orders. nand, no, it was to be picked up in the afternoon, well past actual lunchtime. it was empty when i got there.' The customer feels neutral, annoyance, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i was working on a network tv show which i told them when i placed my order and i had to order lunch for the small cast and crew 11 orders . i begged them to make sure it was correct. there wasn't even a difficult order no substitutions and due to union rules, there are only 30 min for lunch, so if they screw up, i don't have time to go back and fix it. nathan assured me it would all be ok. i told him, please make sure because i will be fired from my job if there was mistakes. due to the disaster from ordering lunch from a different place the day before . when i got there, everything looked good, everyone's lunches seemed to be separated and bagged. i paid and got in the car. ummm where are the two drinks i ordered? went back in, and oops, we forgot...thank god i caught it, i thought. now i have just enough time to get back to set. when i got back, three lunches were missing and several were incomplete missing soups . i called to speak to the manager, she was nice and she felt bad, but she said i'm not surprised that your order was screwed up because nathan is really stupid . nawesome. nso thank you panera bread, i have never been fired before all because some of your employees are too stupid to handle 11 lunch orders. nand, no, it was to be picked up in the afternoon, well past actual lunchtime. it was empty when i got there.' The customer feels neutral, annoyance, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Apologize for the inconvenience caused and express empathy for the customer's situation, as they were under a tight deadline due to union rules.

2. Address the problem: Investigate the cause of the mistake, and take immediate action to rectify it. In this case, it seems that the order was not properly prepared, and some items were missing.

3. Ensure clear communication: Make sure that employees are aware of the importance of accurate orders, especially when dealing with large orders for events or productions."
1,"We came here on a Wednesday night before midnight ($10guys, ladies free)\n\n- V CARD FAIL. According to management, they do not honor the voucher. It's not stated on VCARD website nor The Gallery. \n- 20:1 guy to girl ratio even with ladies free. lol\n- Dance floor has no one dancing. Good job DJ Finesse! \n- Even when he started playing some hip hop music, very little dancing. Ugly drunk euro broad EXERCISE DANCING!? really?? -____- omg...\n- Resident Evil night club. Dead like dancers on a web above you and then swinging\n- Sometimes camel toe. lol\n- Bigger venue than Bank. OMG..\n- Music not as LOUD as RAIN. i actually did not get tinnitus. \n- NEVER again. just having to pay to get in to a club that I already paid for is some bull. \n- Gallery earns negative stars. Racist club with only white people on the Gallery pictures. \""ooo...He said it\""..oh yea, there are some boobs. actually one exposed boob. haha","we came here on a wednesday night before midnight 10guys, ladies free n n v card fail. according to management, they do not honor the voucher. it's not stated on vcard website nor the gallery. n 20 1 guy to girl ratio even with ladies free. lol n dance floor has no one dancing. good job dj finesse! n even when he started playing some hip hop music, very little dancing. ugly drunk euro broad exercise dancing!? really?? omg... n resident evil night club. dead like dancers on a web above you and then swinging n sometimes camel toe. lol n bigger venue than bank. omg.. n music not as loud as rain. i actually did not get tinnitus. n never again. just having to pay to get in to a club that i already paid for is some bull. n gallery earns negative stars. racist club with only white people on the gallery pictures. ooo...he said it ..oh yea, there are some boobs. actually one exposed boob. haha","amusement, admiration, curiosity","[INST] A customer left us a 1-star review: 'we came here on a wednesday night before midnight 10guys, ladies free n n v card fail. according to management, they do not honor the voucher. it's not stated on vcard website nor the gallery. n 20 1 guy to girl ratio even with ladies free. lol n dance floor has no one dancing. good job dj finesse! n even when he started playing some hip hop music, very little dancing. ugly drunk euro broad exercise dancing!? really?? omg... n resident evil night club. dead like dancers on a web above you and then swinging n sometimes camel toe. lol n bigger venue than bank. omg.. n music not as loud as rain. i actually did not get tinnitus. n never again. just having to pay to get in to a club that i already paid for is some bull. n gallery earns negative stars. racist club with only white people on the gallery pictures. ooo...he said it ..oh yea, there are some boobs. actually one exposed boob. haha' The customer feels amusement, admiration, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'we came here on a wednesday night before midnight 10guys, ladies free n n v card fail. according to management, they do not honor the voucher. it's not stated on vcard website nor the gallery. n 20 1 guy to girl ratio even with ladies free. lol n dance floor has no one dancing. good job dj finesse! n even when he started playing some hip hop music, very little dancing. ugly drunk euro broad exercise dancing!? really?? omg... n resident evil night club. dead like dancers on a web above you and then swinging n sometimes camel toe. lol n bigger venue than bank. omg.. n music not as loud as rain. i actually did not get tinnitus. n never again. just having to pay to get in to a club that i already paid for is some bull. n gallery earns negative stars. racist club with only white people on the gallery pictures. ooo...he said it ..oh yea, there are some boobs. actually one exposed boob. haha' The customer feels amusement, admiration, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Clarify promotions and voucher policies: Ensure that all promotions, including the ""ladies free"" offer, are clearly stated on the website and any promotional materials. If there are any exceptions or conditions, these should also be made clear.

2. Improve the ratio of men to women: Aim for a more balanced ratio of men to women to create a more enjoyable and welcoming environment for all customers.

3. Enhance the dance floor experience: Encourage more people to dance by playing a mix of popular music genres that appeal to a wider audience."
1,The Philly sandwich on a 50 cent hotdog bun was $15 and not good at best. I would recommend moving on for the next place if you need lunch and it's not a fast stop to boot.,the philly sandwich on a 50 cent hotdog bun was 15 and not good at best. i would recommend moving on for the next place if you need lunch and it's not a fast stop to boot.,"disapproval, neutral, approval","[INST] A customer left us a 1-star review: 'the philly sandwich on a 50 cent hotdog bun was 15 and not good at best. i would recommend moving on for the next place if you need lunch and it's not a fast stop to boot.' The customer feels disapproval, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the philly sandwich on a 50 cent hotdog bun was 15 and not good at best. i would recommend moving on for the next place if you need lunch and it's not a fast stop to boot.' The customer feels disapproval, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can consider the following steps:

1. Acknowledge the complaint: Respond to the review, acknowledging their dissatisfaction with the Philly sandwich on a hotdog bun and the price.

2. Offer a solution: Apologize for the poor experience and offer a complimentary meal or discount on their next visit to make up for the unsatisfactory experience.

3. Address the issue: Investigate the reason for using a hotdog bun for the Philly sandwich, and consider offering a more appropriate bun option in the future."
1,"I'm not surprised by the reviews and wished I would have read them before going.  What I am surprised about is how many negative reviews there are going back several years and the same problems remain...hello?\n\nThis was our first and last visit.  There's no \""Steak House\"" apeal at all.  It more resembles a nursing home.  Not only the cliental but the decor as well.  Even when the phone rings, it seems to be amplified so everyone has an opportunity to hear it.  Management seemed very out of touch not only with the guests but the employees as well.  \n\nThe portions on the sides were very small and the 16 oz Ribeye I had ordered medium rare...half, yes half of the steak they praise was medium well and the other half was RARE, very very rare.  They forgot to bring out my mashed potatoes and once they did after I said something they were very dry.  Everything I had lacked flavor and care.  I could go on about the other 3 dishes my family had and didn't care for, however I really want to put this behind us. \n\nOnce a week my family and I try something new...we will not be back!","i'm not surprised by the reviews and wished i would have read them before going. what i am surprised about is how many negative reviews there are going back several years and the same problems remain...hello? n nthis was our first and last visit. there's no steak house apeal at all. it more resembles a nursing home. not only the cliental but the decor as well. even when the phone rings, it seems to be amplified so everyone has an opportunity to hear it. management seemed very out of touch not only with the guests but the employees as well. n nthe portions on the sides were very small and the 16 oz ribeye i had ordered medium rare...half, yes half of the steak they praise was medium well and the other half was rare, very very rare. they forgot to bring out my mashed potatoes and once they did after i said something they were very dry. everything i had lacked flavor and care. i could go on about the other 3 dishes my family had and didn't care for, however i really want to put this behind us. n nonce a week my family and i try something new...we will not be back!","surprise, neutral, disappointment","[INST] A customer left us a 1-star review: 'i'm not surprised by the reviews and wished i would have read them before going. what i am surprised about is how many negative reviews there are going back several years and the same problems remain...hello? n nthis was our first and last visit. there's no steak house apeal at all. it more resembles a nursing home. not only the cliental but the decor as well. even when the phone rings, it seems to be amplified so everyone has an opportunity to hear it. management seemed very out of touch not only with the guests but the employees as well. n nthe portions on the sides were very small and the 16 oz ribeye i had ordered medium rare...half, yes half of the steak they praise was medium well and the other half was rare, very very rare. they forgot to bring out my mashed potatoes and once they did after i said something they were very dry. everything i had lacked flavor and care. i could go on about the other 3 dishes my family had and didn't care for, however i really want to put this behind us. n nonce a week my family and i try something new...we will not be back!' The customer feels surprise, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i'm not surprised by the reviews and wished i would have read them before going. what i am surprised about is how many negative reviews there are going back several years and the same problems remain...hello? n nthis was our first and last visit. there's no steak house apeal at all. it more resembles a nursing home. not only the cliental but the decor as well. even when the phone rings, it seems to be amplified so everyone has an opportunity to hear it. management seemed very out of touch not only with the guests but the employees as well. n nthe portions on the sides were very small and the 16 oz ribeye i had ordered medium rare...half, yes half of the steak they praise was medium well and the other half was rare, very very rare. they forgot to bring out my mashed potatoes and once they did after i said something they were very dry. everything i had lacked flavor and care. i could go on about the other 3 dishes my family had and didn't care for, however i really want to put this behind us. n nonce a week my family and i try something new...we will not be back!' The customer feels surprise, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Improve decor and ambiance: The customer found the restaurant resembling a nursing home, which may not appeal to a steakhouse clientele. We can consider updating the decor to create a more inviting and upscale atmosphere.

2. Address noise levels: The customer mentioned that the phone rings are amplified, which may create an unpleasant experience for guests. We can look into adjusting the volume levels or implementing a soundproofing system.

3. Enhance staff training: The customer felt that management seemed out of touch with both guests and employees."
1,"One star minus one star = zero stars!! Please let me help you if you are thinking about eating here: DONT! I am an avid connesieur of buffets and this place is a hot mess!! I was put off immediately by the uncleanliness but we proceeded, watered down crab, amnesia salad made with mayonnaise, mushy food all around...don't eat here ever, waste of money! They have a sign that says they wool","one star minus one star zero stars!! please let me help you if you are thinking about eating here dont! i am an avid connesieur of buffets and this place is a hot mess!! i was put off immediately by the uncleanliness but we proceeded, watered down crab, amnesia salad made with mayonnaise, mushy food all around...don't eat here ever, waste of money! they have a sign that says they wool","annoyance, disapproval, disappointment","[INST] A customer left us a 1-star review: 'one star minus one star zero stars!! please let me help you if you are thinking about eating here dont! i am an avid connesieur of buffets and this place is a hot mess!! i was put off immediately by the uncleanliness but we proceeded, watered down crab, amnesia salad made with mayonnaise, mushy food all around...don't eat here ever, waste of money! they have a sign that says they wool' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'one star minus one star zero stars!! please let me help you if you are thinking about eating here dont! i am an avid connesieur of buffets and this place is a hot mess!! i was put off immediately by the uncleanliness but we proceeded, watered down crab, amnesia salad made with mayonnaise, mushy food all around...don't eat here ever, waste of money! they have a sign that says they wool' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  1. Cleanliness: Address the customer's concern about cleanliness by implementing stricter cleaning protocols, especially in high-traffic areas. Regularly sanitize surfaces, utensils, and food displays.

2. Food Quality: Improve the quality of the food, particularly the crab and salad. Ensure that the crab is fresh and properly cooked, and that the salad is made with high-quality ingredients and a balanced dressing.

3. Staff Training: Train staff to maintain a consistent level of service, including proper food handling, presentation, and customer interaction. They should be able to answer questions about the food and offer recommendations."
1,The rude staff I have meet... First it took them a minutes to sit me and my son. After being seated.. My son and I waiting over 20 minutes NO DRINK NO SERVICE... The whole time I am just looking around eating to be service.. And NO THEY WAS NOT BUSINESS AT ALL! BS,the rude staff i have meet... first it took them a minutes to sit me and my son. after being seated.. my son and i waiting over 20 minutes no drink no service... the whole time i am just looking around eating to be service.. and no they was not business at all! bs,"annoyance, neutral, disapproval","[INST] A customer left us a 1-star review: 'the rude staff i have meet... first it took them a minutes to sit me and my son. after being seated.. my son and i waiting over 20 minutes no drink no service... the whole time i am just looking around eating to be service.. and no they was not business at all! bs' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the rude staff i have meet... first it took them a minutes to sit me and my son. after being seated.. my son and i waiting over 20 minutes no drink no service... the whole time i am just looking around eating to be service.. and no they was not business at all! bs' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve seating efficiency: Reduce the wait time for seating by having a more organized seating system or increasing staff during peak hours.

2. Enhance communication: Ensure staff are aware of table status and inform customers promptly when their table is ready.

3. Prioritize prompt service: Train staff to prioritize service, especially for families with children, and ensure they are attentive and responsive to customer needs.

4. Offer drinks promptly: Provide drinks as soon as customers are seated to improve their overall experience."
1,"I had my excursion detailed here for $65 (Dec 2, 2010). It took them over 2 hours and when I got it back it had dirty patches all over.  Especially in the door jams.  But what is worse, that night the truck was stolen from right in front of my house!  The police and insurance both tell me that car wash staff look for certain cars and when they spot one they want- all they need to do is look at your registration for your address. Further, In the 2 hours they had my car it would even possible for them to create a duplicate key and transponder.  If I had another car, I'd never take it back there again!","i had my excursion detailed here for 65 dec 2, 2010 . it took them over 2 hours and when i got it back it had dirty patches all over. especially in the door jams. but what is worse, that night the truck was stolen from right in front of my house! the police and insurance both tell me that car wash staff look for certain cars and when they spot one they want all they need to do is look at your registration for your address. further, in the 2 hours they had my car it would even possible for them to create a duplicate key and transponder. if i had another car, i'd never take it back there again!","neutral, disgust, annoyance","[INST] A customer left us a 1-star review: 'i had my excursion detailed here for 65 dec 2, 2010 . it took them over 2 hours and when i got it back it had dirty patches all over. especially in the door jams. but what is worse, that night the truck was stolen from right in front of my house! the police and insurance both tell me that car wash staff look for certain cars and when they spot one they want all they need to do is look at your registration for your address. further, in the 2 hours they had my car it would even possible for them to create a duplicate key and transponder. if i had another car, i'd never take it back there again!' The customer feels neutral, disgust, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i had my excursion detailed here for 65 dec 2, 2010 . it took them over 2 hours and when i got it back it had dirty patches all over. especially in the door jams. but what is worse, that night the truck was stolen from right in front of my house! the police and insurance both tell me that car wash staff look for certain cars and when they spot one they want all they need to do is look at your registration for your address. further, in the 2 hours they had my car it would even possible for them to create a duplicate key and transponder. if i had another car, i'd never take it back there again!' The customer feels neutral, disgust, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the inconvenience and poor service: Acknowledge the customer's frustration and express our sincere apologies for the unsatisfactory experience they had with our car wash service.

2. Address the issue of cleanliness: Investigate the cause of the dirty patches found on the customer's vehicle, and implement measures to ensure that such incidents do not occur in the future. This may include staff training, quality control checks, and the use of better cleaning products."
1,"Hate to be the bad review guy, but here goes. Dressed to the nines, the wife and I step out to dinner at this joint. We've been dining out in Vegas for over 20 years and this is a first. Upon being seated I am asked to remove my hat as they have a no-hat policy. I think to myself, must be fancy, as I remove my hat and begin to enjoy a great dinner. Food and service was very nice. As I am enjoying this succulent filet mignon, I notice that most other guests in this place are dressed for an outing to Wal-Mart.\nShorts, dirty tee shirts from 80's rock concerts, etc.. I ask the waiter why they are offended by people wearing hats. His answer was very polite as one would expect. Hate to ramble here, just make sure you don't wear a hat around these folks and you'll have a great time.","hate to be the bad review guy, but here goes. dressed to the nines, the wife and i step out to dinner at this joint. we've been dining out in vegas for over 20 years and this is a first. upon being seated i am asked to remove my hat as they have a no hat policy. i think to myself, must be fancy, as i remove my hat and begin to enjoy a great dinner. food and service was very nice. as i am enjoying this succulent filet mignon, i notice that most other guests in this place are dressed for an outing to wal mart. nshorts, dirty tee shirts from 80's rock concerts, etc.. i ask the waiter why they are offended by people wearing hats. his answer was very polite as one would expect. hate to ramble here, just make sure you don't wear a hat around these folks and you'll have a great time.","joy, admiration, approval","[INST] A customer left us a 1-star review: 'hate to be the bad review guy, but here goes. dressed to the nines, the wife and i step out to dinner at this joint. we've been dining out in vegas for over 20 years and this is a first. upon being seated i am asked to remove my hat as they have a no hat policy. i think to myself, must be fancy, as i remove my hat and begin to enjoy a great dinner. food and service was very nice. as i am enjoying this succulent filet mignon, i notice that most other guests in this place are dressed for an outing to wal mart. nshorts, dirty tee shirts from 80's rock concerts, etc.. i ask the waiter why they are offended by people wearing hats. his answer was very polite as one would expect. hate to ramble here, just make sure you don't wear a hat around these folks and you'll have a great time.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'hate to be the bad review guy, but here goes. dressed to the nines, the wife and i step out to dinner at this joint. we've been dining out in vegas for over 20 years and this is a first. upon being seated i am asked to remove my hat as they have a no hat policy. i think to myself, must be fancy, as i remove my hat and begin to enjoy a great dinner. food and service was very nice. as i am enjoying this succulent filet mignon, i notice that most other guests in this place are dressed for an outing to wal mart. nshorts, dirty tee shirts from 80's rock concerts, etc.. i ask the waiter why they are offended by people wearing hats. his answer was very polite as one would expect. hate to ramble here, just make sure you don't wear a hat around these folks and you'll have a great time.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider revising the dress code policy to be more inclusive and flexible, allowing hats while maintaining a level of elegance. This could help avoid any initial misunderstandings or feelings of exclusion. Additionally, providing clear and consistent communication about the dress code to all guests, including the reasoning behind it, may help set expectations and prevent future incidents. Lastly, consider offering a small gesture, such as a complimentary drink or dessert, to make the customer feel appreciated and valued."
1,"This place has gone down hill. I stayed here many times in the past and the service was always great before. We checked in for two nights and we are leaving after midnight the first night to stay somewhere else. The room next door had over 40 people drunk, screaming, and jumping around in the room and the hallway. We called security many times and nothing!  We have spent a lot of money here in the past but never again. It reminded me of a cheap Motel 6! Stay away!","this place has gone down hill. i stayed here many times in the past and the service was always great before. we checked in for two nights and we are leaving after midnight the first night to stay somewhere else. the room next door had over 40 people drunk, screaming, and jumping around in the room and the hallway. we called security many times and nothing! we have spent a lot of money here in the past but never again. it reminded me of a cheap motel 6! stay away!","annoyance, disappointment, disapproval","[INST] A customer left us a 1-star review: 'this place has gone down hill. i stayed here many times in the past and the service was always great before. we checked in for two nights and we are leaving after midnight the first night to stay somewhere else. the room next door had over 40 people drunk, screaming, and jumping around in the room and the hallway. we called security many times and nothing! we have spent a lot of money here in the past but never again. it reminded me of a cheap motel 6! stay away!' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this place has gone down hill. i stayed here many times in the past and the service was always great before. we checked in for two nights and we are leaving after midnight the first night to stay somewhere else. the room next door had over 40 people drunk, screaming, and jumping around in the room and the hallway. we called security many times and nothing! we have spent a lot of money here in the past but never again. it reminded me of a cheap motel 6! stay away!' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Enhance Security: Improve the security measures to prevent loud and disruptive behavior in the hotel. This could include hiring more security personnel, installing better soundproofing in rooms, and implementing stricter policies for noise levels.

2. Respond Promptly: When guests report issues, ensure that they are addressed promptly. In this case, the customer felt ignored when they called security multiple times. A quick response could have helped resolve the issue and improved the customer's experience.

3. Follow-up: After the incident, reach out to the customer to apologize for their experience and offer compensation for the inconvenience."
1,"Trash. The manager is spiteful and rude. Would rather see a table sit empty rather than seat it with a table of girls. Felt like we wouldn't be worthy of a table, even though I have money to spend here for a bachelorette extravaganza. Too bad. I'll never be back. Managment is horrible and would prefer to see an empty restaurant that a table of girls.","trash. the manager is spiteful and rude. would rather see a table sit empty rather than seat it with a table of girls. felt like we wouldn't be worthy of a table, even though i have money to spend here for a bachelorette extravaganza. too bad. i'll never be back. managment is horrible and would prefer to see an empty restaurant that a table of girls.","annoyance, disappointment, disapproval","[INST] A customer left us a 1-star review: 'trash. the manager is spiteful and rude. would rather see a table sit empty rather than seat it with a table of girls. felt like we wouldn't be worthy of a table, even though i have money to spend here for a bachelorette extravaganza. too bad. i'll never be back. managment is horrible and would prefer to see an empty restaurant that a table of girls.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'trash. the manager is spiteful and rude. would rather see a table sit empty rather than seat it with a table of girls. felt like we wouldn't be worthy of a table, even though i have money to spend here for a bachelorette extravaganza. too bad. i'll never be back. managment is horrible and would prefer to see an empty restaurant that a table of girls.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address the issues raised in the review, we can take the following steps:

1. Apologize sincerely: Acknowledge the customer's negative experience and express genuine regret for any discomfort or inconvenience they may have experienced.

2. Investigate the incident: Speak with the manager involved to understand the situation better and gather more details. It's essential to ensure that the manager's behavior aligns with our company's values and policies.

3. Offer a solution: Offer a genuine apology and a solution, such as a complimentary meal or service during their next visit, to make amends for the poor experience."
1,"I have ordered twice now from here to go and the first time it was pretty good, so I decided to order it again. I ordered three things: a veggie burger, a tuna melt, & fish & chips. None of my orders were correct. I ordered the veggie burger on a wheat bun, with saut\u00e9ed onions & mozzarella cheese, it came on Texas toast, no onions & with cheddar cheese. I couldn't even pick up the burger without it falling apart it was so soggy. As for the tuna melt, I ordered it with provolone instead of cheddar, but it still came with cheddar and it was just tuna and cheese slopped on a long piece of white bread, there was not one vegetable on it. Lastly, the fish and chips, they were almost a black color and very greasy, they were not good at all to say the least. Needless to say I will not be ordering from here again, it was a big disappointment as they did not get one thing we ordered correct & the only thing that was good was the waffle fries.","i have ordered twice now from here to go and the first time it was pretty good, so i decided to order it again. i ordered three things a veggie burger, a tuna melt, fish chips. none of my orders were correct. i ordered the veggie burger on a wheat bun, with saut u00e9ed onions mozzarella cheese, it came on texas toast, no onions with cheddar cheese. i couldn't even pick up the burger without it falling apart it was so soggy. as for the tuna melt, i ordered it with provolone instead of cheddar, but it still came with cheddar and it was just tuna and cheese slopped on a long piece of white bread, there was not one vegetable on it. lastly, the fish and chips, they were almost a black color and very greasy, they were not good at all to say the least. needless to say i will not be ordering from here again, it was a big disappointment as they did not get one thing we ordered correct the only thing that was good was the waffle fries.","neutral, disappointment, approval","[INST] A customer left us a 1-star review: 'i have ordered twice now from here to go and the first time it was pretty good, so i decided to order it again. i ordered three things a veggie burger, a tuna melt, fish chips. none of my orders were correct. i ordered the veggie burger on a wheat bun, with saut u00e9ed onions mozzarella cheese, it came on texas toast, no onions with cheddar cheese. i couldn't even pick up the burger without it falling apart it was so soggy. as for the tuna melt, i ordered it with provolone instead of cheddar, but it still came with cheddar and it was just tuna and cheese slopped on a long piece of white bread, there was not one vegetable on it. lastly, the fish and chips, they were almost a black color and very greasy, they were not good at all to say the least. needless to say i will not be ordering from here again, it was a big disappointment as they did not get one thing we ordered correct the only thing that was good was the waffle fries.' The customer feels neutral, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i have ordered twice now from here to go and the first time it was pretty good, so i decided to order it again. i ordered three things a veggie burger, a tuna melt, fish chips. none of my orders were correct. i ordered the veggie burger on a wheat bun, with saut u00e9ed onions mozzarella cheese, it came on texas toast, no onions with cheddar cheese. i couldn't even pick up the burger without it falling apart it was so soggy. as for the tuna melt, i ordered it with provolone instead of cheddar, but it still came with cheddar and it was just tuna and cheese slopped on a long piece of white bread, there was not one vegetable on it. lastly, the fish and chips, they were almost a black color and very greasy, they were not good at all to say the least. needless to say i will not be ordering from here again, it was a big disappointment as they did not get one thing we ordered correct the only thing that was good was the waffle fries.' The customer feels neutral, disappointment, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can make the following changes:

1. Ensure accurate order fulfillment: Double-check orders before preparation to avoid mistakes in the customer's order.

2. Improve food quality and presentation: Use the correct ingredients specified by the customer, such as wheat bun for the veggie burger, provolone for the tuna melt, and maintain proper cooking techniques to prevent sogginess and improve taste.

3. Enhance food appearance: Pay attention to the visual appeal of the dishes, ensuring they are well-arranged and garnished with appropriate vegetables."
1,"Staying at Mirage so we decided to check this place out.  Great looking atmosphere, good menu but the hostess was ice cold.  Asked a question about the menu and was ignored.  The girl acted like she couldn't be bothered.  Wtf?  You're a hostess. Seriously.  So we moved on to Stack and had a great time. Asked around and a lot of people had the same experience.  Big fan of Top Chef and Tom Collochio but so disappointed in the cold reception.  I guess they're too cool for me so I'll take my money elsewhere.","staying at mirage so we decided to check this place out. great looking atmosphere, good menu but the hostess was ice cold. asked a question about the menu and was ignored. the girl acted like she couldn't be bothered. wtf? you're a hostess. seriously. so we moved on to stack and had a great time. asked around and a lot of people had the same experience. big fan of top chef and tom collochio but so disappointed in the cold reception. i guess they're too cool for me so i'll take my money elsewhere.","disappointment, admiration, annoyance","[INST] A customer left us a 1-star review: 'staying at mirage so we decided to check this place out. great looking atmosphere, good menu but the hostess was ice cold. asked a question about the menu and was ignored. the girl acted like she couldn't be bothered. wtf? you're a hostess. seriously. so we moved on to stack and had a great time. asked around and a lot of people had the same experience. big fan of top chef and tom collochio but so disappointed in the cold reception. i guess they're too cool for me so i'll take my money elsewhere.' The customer feels disappointment, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'staying at mirage so we decided to check this place out. great looking atmosphere, good menu but the hostess was ice cold. asked a question about the menu and was ignored. the girl acted like she couldn't be bothered. wtf? you're a hostess. seriously. so we moved on to stack and had a great time. asked around and a lot of people had the same experience. big fan of top chef and tom collochio but so disappointed in the cold reception. i guess they're too cool for me so i'll take my money elsewhere.' The customer feels disappointment, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your establishment, consider the following steps:

1. Train staff on the importance of customer service: Emphasize the role of the hostess as a key representative of your brand, and the importance of being welcoming, attentive, and friendly to all customers.
2. Encourage open communication: Encourage staff to ask questions and seek clarification when necessary, and to respond promptly and professionally to customer inquiries.
3. Provide ongoing training and feedback: Regularly review and update training materials, and provide ongoing feedback and coaching to staff to help them improve their customer service skills."
1,"Must have been an off night cause this place was WICKED HORRIBLE!! I cannot beleive they have the balls to charge 35 dollars to eat here. Here are my problems with this place.\n\n1-Service - If you're going to charge 35 dollars a person, at least have a full time server. I had to pour my own water which is kept on the table along with the glasses. Also what the hell is up with keeping the wine bottle on the table with the glasses it takes up way too much space. If we didn't order it, clear it off the table (which is the size of a full sized pillow).\n\n2- Food- EVERYTHING WAS WAY TOO SALTY. Food stayed out way to long sometimes, so its not as fresh as it should be. Also way to slow on replenshing food. Plus the variety was poor too, not much to choose from. Bone Marrow bones were disgusting and not much of a salad selection. Also needs to redirest A/C to not blow directly on table, makes hot food cold.\n\n3- Dessert- I didn't really have desert but my g/f did. She likes to take 1 of each desert and try to see whats the best and she couldn't find one thing. Also we over heard the couple sitting next to us they said the dessert was not good.\n\nOverall this was the worst outing I have ever HAD...... PERIOD. I have never been so annoyed after eating at a buffet, you can usually find at least one thing that is good but not here. (I actually had to throw up afterwards). I will not be coming here again.","must have been an off night cause this place was wicked horrible!! i cannot beleive they have the balls to charge 35 dollars to eat here. here are my problems with this place. n n1 service if you're going to charge 35 dollars a person, at least have a full time server. i had to pour my own water which is kept on the table along with the glasses. also what the hell is up with keeping the wine bottle on the table with the glasses it takes up way too much space. if we didn't order it, clear it off the table which is the size of a full sized pillow . n n2 food everything was way too salty. food stayed out way to long sometimes, so its not as fresh as it should be. also way to slow on replenshing food. plus the variety was poor too, not much to choose from. bone marrow bones were disgusting and not much of a salad selection. also needs to redirest a c to not blow directly on table, makes hot food cold. n n3 dessert i didn't really have desert but my g f did. she likes to take 1 of each desert and try to see whats the best and she couldn't find one thing. also we over heard the couple sitting next to us they said the dessert was not good. n noverall this was the worst outing i have ever had...... period. i have never been so annoyed after eating at a buffet, you can usually find at least one thing that is good but not here. i actually had to throw up afterwards . i will not be coming here again.","annoyance, anger, disgust","[INST] A customer left us a 1-star review: 'must have been an off night cause this place was wicked horrible!! i cannot beleive they have the balls to charge 35 dollars to eat here. here are my problems with this place. n n1 service if you're going to charge 35 dollars a person, at least have a full time server. i had to pour my own water which is kept on the table along with the glasses. also what the hell is up with keeping the wine bottle on the table with the glasses it takes up way too much space. if we didn't order it, clear it off the table which is the size of a full sized pillow . n n2 food everything was way too salty. food stayed out way to long sometimes, so its not as fresh as it should be. also way to slow on replenshing food. plus the variety was poor too, not much to choose from. bone marrow bones were disgusting and not much of a salad selection. also needs to redirest a c to not blow directly on table, makes hot food cold. n n3 dessert i didn't really have desert but my g f did. she likes to take 1 of each desert and try to see whats the best and she couldn't find one thing. also we over heard the couple sitting next to us they said the dessert was not good. n noverall this was the worst outing i have ever had...... period. i have never been so annoyed after eating at a buffet, you can usually find at least one thing that is good but not here. i actually had to throw up afterwards . i will not be coming here again.' The customer feels annoyance, anger, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'must have been an off night cause this place was wicked horrible!! i cannot beleive they have the balls to charge 35 dollars to eat here. here are my problems with this place. n n1 service if you're going to charge 35 dollars a person, at least have a full time server. i had to pour my own water which is kept on the table along with the glasses. also what the hell is up with keeping the wine bottle on the table with the glasses it takes up way too much space. if we didn't order it, clear it off the table which is the size of a full sized pillow . n n2 food everything was way too salty. food stayed out way to long sometimes, so its not as fresh as it should be. also way to slow on replenshing food. plus the variety was poor too, not much to choose from. bone marrow bones were disgusting and not much of a salad selection. also needs to redirest a c to not blow directly on table, makes hot food cold. n n3 dessert i didn't really have desert but my g f did. she likes to take 1 of each desert and try to see whats the best and she couldn't find one thing. also we over heard the couple sitting next to us they said the dessert was not good. n noverall this was the worst outing i have ever had...... period. i have never been so annoyed after eating at a buffet, you can usually find at least one thing that is good but not here. i actually had to throw up afterwards . i will not be coming here again.' The customer feels annoyance, anger, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following concerns:

1. Service: Hire full-time servers to ensure prompt and attentive service. Provide water service and clear tables as needed.

2. Food: Reduce salt levels in dishes, ensure food is fresh by regularly replenishing items, and offer a wider variety of options. Address the issue with bone marrow bones and improve the salad selection.

3. Presentation: Redirect the air conditioning vents to avoid blowing directly on tables and causing food to cool.

4. Dessert: Offer a more diverse dessert selection and consider offering smaller portions for customers who want to try multiple options."
1,"Crap food, crap service. Not sure what the appeal is here. the place was dead we waited an hour for our food, I could have made my own eggs and bacon by that time and at 10$ a pop could have fed 20 people. One piece of bacon and runny eggs (ugh). The service was terrible too, we were outside and it was warm, our server never came by to check on us, apologize about the wait, fill our drinks etc. People with larger tables were getting their food and we had been there longer, truth be told she probably forgot about us. When she did resurface she smelled awful, like cigarettes. I love a good dive breakfast place, this is a dive but far from good.","crap food, crap service. not sure what the appeal is here. the place was dead we waited an hour for our food, i could have made my own eggs and bacon by that time and at 10 a pop could have fed 20 people. one piece of bacon and runny eggs ugh . the service was terrible too, we were outside and it was warm, our server never came by to check on us, apologize about the wait, fill our drinks etc. people with larger tables were getting their food and we had been there longer, truth be told she probably forgot about us. when she did resurface she smelled awful, like cigarettes. i love a good dive breakfast place, this is a dive but far from good.","annoyance, disappointment, disgust","[INST] A customer left us a 1-star review: 'crap food, crap service. not sure what the appeal is here. the place was dead we waited an hour for our food, i could have made my own eggs and bacon by that time and at 10 a pop could have fed 20 people. one piece of bacon and runny eggs ugh . the service was terrible too, we were outside and it was warm, our server never came by to check on us, apologize about the wait, fill our drinks etc. people with larger tables were getting their food and we had been there longer, truth be told she probably forgot about us. when she did resurface she smelled awful, like cigarettes. i love a good dive breakfast place, this is a dive but far from good.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'crap food, crap service. not sure what the appeal is here. the place was dead we waited an hour for our food, i could have made my own eggs and bacon by that time and at 10 a pop could have fed 20 people. one piece of bacon and runny eggs ugh . the service was terrible too, we were outside and it was warm, our server never came by to check on us, apologize about the wait, fill our drinks etc. people with larger tables were getting their food and we had been there longer, truth be told she probably forgot about us. when she did resurface she smelled awful, like cigarettes. i love a good dive breakfast place, this is a dive but far from good.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Improve Food Quality and Timeliness: Ensure that food is prepared promptly and to a high standard. This may involve improving kitchen efficiency, training staff in cooking techniques, or sourcing better quality ingredients.

2. Enhance Service: Train staff to regularly check on customers, especially those who are waiting for their food. They should offer apologies for any delays, refill drinks, and provide friendly and attentive service.

3. Address Smoking Policy: If smoking is allowed on the premises, consider implementing a no-smoking policy to improve the overall cleanliness and healthiness of the environment."
1,I was not impressed. Food quality was low and tasted cheap. I have no idea why ppl rave about it. I won't go back. Liberty is across the parking lot and a thousand times better plus they use local food.,i was not impressed. food quality was low and tasted cheap. i have no idea why ppl rave about it. i won't go back. liberty is across the parking lot and a thousand times better plus they use local food.,"disapproval, disappointment, annoyance","[INST] A customer left us a 1-star review: 'i was not impressed. food quality was low and tasted cheap. i have no idea why ppl rave about it. i won't go back. liberty is across the parking lot and a thousand times better plus they use local food.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i was not impressed. food quality was low and tasted cheap. i have no idea why ppl rave about it. i won't go back. liberty is across the parking lot and a thousand times better plus they use local food.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Acknowledge their feedback: Respond to the review, acknowledging their disappointment and expressing regret that their experience did not meet their expectations.

2. Address the issues raised: Investigate the specific complaints about food quality and taste, and take appropriate action to improve in these areas. This may involve sourcing higher-quality ingredients, improving cooking techniques, or training staff on food preparation.

3. Highlight any unique selling points: Emphasize any aspects of our restaurant that differentiate us from competitors, such as a focus on local food or a particular culinary style."
1,"Lousy, dirty, filthy, B E D  BUGS! And they blame them on you!!! MR. BRIAN the sooo-called manager - for lack of a better word, which is vulgar. This man is very unprofessional. I cannot believe he still  is employed with all the bad reviews about him. He threw us out because he was caught with a BED BUG problem. Calling us liars - what is that! They admitted fault and tried to rectify the situation by being even more rude and hateful.  I think the whole place should be inspected. In fact, I am calling the better business bureau, the health department and 3 on your side. DO NOT GO HERE! It is full of criminals and FILTH! They try to hide all the filth with new grass! - He gave us a card for $15.00 and told us to do all our own laundry and clean our own room after he had 2 people invade our privacy to do inspections and to spray or treat - so they say. I contacted the health department and BED BUGS have been all but irradicated and if there is BED BUGS in 1 room they are in others. 1 bed bug can have 100's of babies. OH MY GOSH! RUN FROM BUDGET SUITES IN PHOENIX and the severely disabled ability of the management staff. RUDE, UNHEALTHY PLACE TO STAY. Keep your kids away from disease! I bet the moral-LESS man has rented that room again being not fully treated. He says \""I'm a business man.\"" Try again MR. BRIAN!!!!!!!!!!!!!!!!! you are lousy. And how about not sleeping with the dusty gals you give rooms too. YOU SCUM!!!","lousy, dirty, filthy, b e d bugs! and they blame them on you!!! mr. brian the sooo called manager for lack of a better word, which is vulgar. this man is very unprofessional. i cannot believe he still is employed with all the bad reviews about him. he threw us out because he was caught with a bed bug problem. calling us liars what is that! they admitted fault and tried to rectify the situation by being even more rude and hateful. i think the whole place should be inspected. in fact, i am calling the better business bureau, the health department and 3 on your side. do not go here! it is full of criminals and filth! they try to hide all the filth with new grass! he gave us a card for 15.00 and told us to do all our own laundry and clean our own room after he had 2 people invade our privacy to do inspections and to spray or treat so they say. i contacted the health department and bed bugs have been all but irradicated and if there is bed bugs in 1 room they are in others. 1 bed bug can have 100's of babies. oh my gosh! run from budget suites in phoenix and the severely disabled ability of the management staff. rude, unhealthy place to stay. keep your kids away from disease! i bet the moral less man has rented that room again being not fully treated. he says i'm a business man. try again mr. brian!!!!!!!!!!!!!!!!! you are lousy. and how about not sleeping with the dusty gals you give rooms too. you scum!!!","annoyance, anger, disgust","[INST] A customer left us a 1-star review: 'lousy, dirty, filthy, b e d bugs! and they blame them on you!!! mr. brian the sooo called manager for lack of a better word, which is vulgar. this man is very unprofessional. i cannot believe he still is employed with all the bad reviews about him. he threw us out because he was caught with a bed bug problem. calling us liars what is that! they admitted fault and tried to rectify the situation by being even more rude and hateful. i think the whole place should be inspected. in fact, i am calling the better business bureau, the health department and 3 on your side. do not go here! it is full of criminals and filth! they try to hide all the filth with new grass! he gave us a card for 15.00 and told us to do all our own laundry and clean our own room after he had 2 people invade our privacy to do inspections and to spray or treat so they say. i contacted the health department and bed bugs have been all but irradicated and if there is bed bugs in 1 room they are in others. 1 bed bug can have 100's of babies. oh my gosh! run from budget suites in phoenix and the severely disabled ability of the management staff. rude, unhealthy place to stay. keep your kids away from disease! i bet the moral less man has rented that room again being not fully treated. he says i'm a business man. try again mr. brian!!!!!!!!!!!!!!!!! you are lousy. and how about not sleeping with the dusty gals you give rooms too. you scum!!!' The customer feels annoyance, anger, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'lousy, dirty, filthy, b e d bugs! and they blame them on you!!! mr. brian the sooo called manager for lack of a better word, which is vulgar. this man is very unprofessional. i cannot believe he still is employed with all the bad reviews about him. he threw us out because he was caught with a bed bug problem. calling us liars what is that! they admitted fault and tried to rectify the situation by being even more rude and hateful. i think the whole place should be inspected. in fact, i am calling the better business bureau, the health department and 3 on your side. do not go here! it is full of criminals and filth! they try to hide all the filth with new grass! he gave us a card for 15.00 and told us to do all our own laundry and clean our own room after he had 2 people invade our privacy to do inspections and to spray or treat so they say. i contacted the health department and bed bugs have been all but irradicated and if there is bed bugs in 1 room they are in others. 1 bed bug can have 100's of babies. oh my gosh! run from budget suites in phoenix and the severely disabled ability of the management staff. rude, unhealthy place to stay. keep your kids away from disease! i bet the moral less man has rented that room again being not fully treated. he says i'm a business man. try again mr. brian!!!!!!!!!!!!!!!!! you are lousy. and how about not sleeping with the dusty gals you give rooms too. you scum!!!' The customer feels annoyance, anger, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Apologize for the inconvenience and poor experience: Acknowledge the customer's complaints and express sincere regret for the issues they encountered during their stay.

2. Investigate the bed bug issue: Conduct a thorough inspection of the property, especially the room in question, to verify the presence of bed bugs. If bed bugs are found, take immediate action to eliminate them, such as hiring a professional pest control service.

3. Address the cleanliness concerns: Ensure that the property is consistently clean and well-maintained."
1,"I checked into the \""D\"" hotel for the evening and was greeted at the registration desk by a nice, polite young lady. During check-in I was asked if I ever stayed at the \""D\"" hotel. I said no that I have been staying at another hotel on Fremont Street for several years and decided to try The D. \n\nThe young lady welcomed me and checked me into a \""nice room on the 16th floor\"". It was in fact a very nice room. After going to my room I returned to the Casino and Fremont St. I returned to my room later in the evening to retire for the night.\n\nWell, at 5:58am I was awakened by hammering and power tools on the 17th floor right above my room and this continued for the rest of the morning.\n\nWhile checking out I was again greeted by the same young lady who had checked me in on Wed. I asked her what the hammering was that wakened me at 5:58am and she replied that the whole 17th floor was being renovated and that the work was not supposed to start until 6:00am.\n\nMy question is why if the young lady at the check-in desk knew this information on Wed. would she put me in a \""nice room on the 16th floor\""? If she would have told me at my check in that there was work being done on the 17th floor I would have asked for a different room on a different floor. I'm sure the hotel wasn't full on a Wed. night and if that was the case I would have chosen a different hotel.","i checked into the d hotel for the evening and was greeted at the registration desk by a nice, polite young lady. during check in i was asked if i ever stayed at the d hotel. i said no that i have been staying at another hotel on fremont street for several years and decided to try the d. n nthe young lady welcomed me and checked me into a nice room on the 16th floor . it was in fact a very nice room. after going to my room i returned to the casino and fremont st. i returned to my room later in the evening to retire for the night. n nwell, at 5 58am i was awakened by hammering and power tools on the 17th floor right above my room and this continued for the rest of the morning. n nwhile checking out i was again greeted by the same young lady who had checked me in on wed. i asked her what the hammering was that wakened me at 5 58am and she replied that the whole 17th floor was being renovated and that the work was not supposed to start until 6 00am. n nmy question is why if the young lady at the check in desk knew this information on wed. would she put me in a nice room on the 16th floor ? if she would have told me at my check in that there was work being done on the 17th floor i would have asked for a different room on a different floor. i'm sure the hotel wasn't full on a wed. night and if that was the case i would have chosen a different hotel.","approval, neutral, admiration","[INST] A customer left us a 1-star review: 'i checked into the d hotel for the evening and was greeted at the registration desk by a nice, polite young lady. during check in i was asked if i ever stayed at the d hotel. i said no that i have been staying at another hotel on fremont street for several years and decided to try the d. n nthe young lady welcomed me and checked me into a nice room on the 16th floor . it was in fact a very nice room. after going to my room i returned to the casino and fremont st. i returned to my room later in the evening to retire for the night. n nwell, at 5 58am i was awakened by hammering and power tools on the 17th floor right above my room and this continued for the rest of the morning. n nwhile checking out i was again greeted by the same young lady who had checked me in on wed. i asked her what the hammering was that wakened me at 5 58am and she replied that the whole 17th floor was being renovated and that the work was not supposed to start until 6 00am. n nmy question is why if the young lady at the check in desk knew this information on wed. would she put me in a nice room on the 16th floor ? if she would have told me at my check in that there was work being done on the 17th floor i would have asked for a different room on a different floor. i'm sure the hotel wasn't full on a wed. night and if that was the case i would have chosen a different hotel.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i checked into the d hotel for the evening and was greeted at the registration desk by a nice, polite young lady. during check in i was asked if i ever stayed at the d hotel. i said no that i have been staying at another hotel on fremont street for several years and decided to try the d. n nthe young lady welcomed me and checked me into a nice room on the 16th floor . it was in fact a very nice room. after going to my room i returned to the casino and fremont st. i returned to my room later in the evening to retire for the night. n nwell, at 5 58am i was awakened by hammering and power tools on the 17th floor right above my room and this continued for the rest of the morning. n nwhile checking out i was again greeted by the same young lady who had checked me in on wed. i asked her what the hammering was that wakened me at 5 58am and she replied that the whole 17th floor was being renovated and that the work was not supposed to start until 6 00am. n nmy question is why if the young lady at the check in desk knew this information on wed. would she put me in a nice room on the 16th floor ? if she would have told me at my check in that there was work being done on the 17th floor i would have asked for a different room on a different floor. i'm sure the hotel wasn't full on a wed. night and if that was the case i would have chosen a different hotel.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Provide clear and accurate information about ongoing renovations or potential disturbances during the booking process. This can be done by updating the booking system with such information or by having the front desk staff ask about the customer's preference for a quiet room and then assigning them accordingly.

2. Improve communication with guests about the hotel's renovation schedule. If the work is scheduled to start at 6:00 AM, the front desk staff should ensure that the guest is aware of this before checking them in, even if the work is supposed to start later.

3. Offer compensation for the inconvenience caused."
1,"I suggest paying very close attention to the prices. I went there 8/14/2011 and ordered a stromboli and small drink, when they rang it up he rang up $1 something twice and then $8.50 for the stromboli bringing the total on the register to $12 and some change. When I pointed out that the menu board said that the stromboli is only $7.50 he huffed and said \""fine I'll just make it smaller\"" at that point I turned and wallked out.\n\nBeing only a block from ASU student dorms I wouldn't be surprised if preoccupied students aren't being cheated on a regular basis there.","i suggest paying very close attention to the prices. i went there 8 14 2011 and ordered a stromboli and small drink, when they rang it up he rang up 1 something twice and then 8.50 for the stromboli bringing the total on the register to 12 and some change. when i pointed out that the menu board said that the stromboli is only 7.50 he huffed and said fine i'll just make it smaller at that point i turned and wallked out. n nbeing only a block from asu student dorms i wouldn't be surprised if preoccupied students aren't being cheated on a regular basis there.","neutral, approval, realization","[INST] A customer left us a 1-star review: 'i suggest paying very close attention to the prices. i went there 8 14 2011 and ordered a stromboli and small drink, when they rang it up he rang up 1 something twice and then 8.50 for the stromboli bringing the total on the register to 12 and some change. when i pointed out that the menu board said that the stromboli is only 7.50 he huffed and said fine i'll just make it smaller at that point i turned and wallked out. n nbeing only a block from asu student dorms i wouldn't be surprised if preoccupied students aren't being cheated on a regular basis there.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i suggest paying very close attention to the prices. i went there 8 14 2011 and ordered a stromboli and small drink, when they rang it up he rang up 1 something twice and then 8.50 for the stromboli bringing the total on the register to 12 and some change. when i pointed out that the menu board said that the stromboli is only 7.50 he huffed and said fine i'll just make it smaller at that point i turned and wallked out. n nbeing only a block from asu student dorms i wouldn't be surprised if preoccupied students aren't being cheated on a regular basis there.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Verify and correct pricing errors: Check the prices of our menu items and ensure they match what is displayed on the menu board. If there are discrepancies, correct them immediately.

2. Train staff on proper cash register usage: Ensure that employees are well-versed in using the cash register and double-checking orders before ringing them up to avoid mistakes.

3. Improve communication skills: Train staff to handle customer complaints professionally and courteously. Acknowledge the customer's concerns, apologize for any inconvenience, and offer a solution or compensation."
1,"We ordered a pizza at 12 noon and showed up at the house 1.5 hrs later, pizza was cold so I sent it back.  When I tried to talk to the manager a very rude female would not give me her name and said that it would take about 45 min to an hour.  She refused to give me any information on the manager saying that his name was private information.  Their only remedy was to give me 20% off and remake the pizza and redelivered.  I would never tell anyone to eat here and will tell all my vet buddies and associates to never order their pizza.  I hope the manager or owner sees this post and contacts me.  Navy.dav91@gmail.com","we ordered a pizza at 12 noon and showed up at the house 1.5 hrs later, pizza was cold so i sent it back. when i tried to talk to the manager a very rude female would not give me her name and said that it would take about 45 min to an hour. she refused to give me any information on the manager saying that his name was private information. their only remedy was to give me 20 off and remake the pizza and redelivered. i would never tell anyone to eat here and will tell all my vet buddies and associates to never order their pizza. i hope the manager or owner sees this post and contacts me. navy.dav91 gmail.com","neutral, optimism, annoyance","[INST] A customer left us a 1-star review: 'we ordered a pizza at 12 noon and showed up at the house 1.5 hrs later, pizza was cold so i sent it back. when i tried to talk to the manager a very rude female would not give me her name and said that it would take about 45 min to an hour. she refused to give me any information on the manager saying that his name was private information. their only remedy was to give me 20 off and remake the pizza and redelivered. i would never tell anyone to eat here and will tell all my vet buddies and associates to never order their pizza. i hope the manager or owner sees this post and contacts me. navy.dav91 gmail.com' The customer feels neutral, optimism, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'we ordered a pizza at 12 noon and showed up at the house 1.5 hrs later, pizza was cold so i sent it back. when i tried to talk to the manager a very rude female would not give me her name and said that it would take about 45 min to an hour. she refused to give me any information on the manager saying that his name was private information. their only remedy was to give me 20 off and remake the pizza and redelivered. i would never tell anyone to eat here and will tell all my vet buddies and associates to never order their pizza. i hope the manager or owner sees this post and contacts me. navy.dav91 gmail.com' The customer feels neutral, optimism, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review promptly, acknowledging the delay in delivery and the cold pizza. Apologize for the inconvenience caused and express empathy for their disappointment.

2. Offer a solution: Offer a genuine apology and a more substantial gesture than just a 20% discount. This could be a complimentary meal, a gift card, or a personalized note from the manager.

3. Provide clear communication: Ensure that the manager or a designated representative is readily available to address customer concerns."
1,"Pros : clean place\nCons: lots. The service was horrible, especially when you are paying pretty high for the food and drinks. Cocktail Drinks cost about $10 and entries average about $16-$24. And when you get bad service for spending so much, that would drive me crazy. \n\nDrinks and food were ok. Not the quality I expected. There r lots of other restaurants on mill ave that are far better.\n\nIn short, I personally would not recommend this place to any of my friends n relatives.","pros clean place ncons lots. the service was horrible, especially when you are paying pretty high for the food and drinks. cocktail drinks cost about 10 and entries average about 16 24. and when you get bad service for spending so much, that would drive me crazy. n ndrinks and food were ok. not the quality i expected. there r lots of other restaurants on mill ave that are far better. n nin short, i personally would not recommend this place to any of my friends n relatives.","disapproval, disgust, annoyance","[INST] A customer left us a 1-star review: 'pros clean place ncons lots. the service was horrible, especially when you are paying pretty high for the food and drinks. cocktail drinks cost about 10 and entries average about 16 24. and when you get bad service for spending so much, that would drive me crazy. n ndrinks and food were ok. not the quality i expected. there r lots of other restaurants on mill ave that are far better. n nin short, i personally would not recommend this place to any of my friends n relatives.' The customer feels disapproval, disgust, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'pros clean place ncons lots. the service was horrible, especially when you are paying pretty high for the food and drinks. cocktail drinks cost about 10 and entries average about 16 24. and when you get bad service for spending so much, that would drive me crazy. n ndrinks and food were ok. not the quality i expected. there r lots of other restaurants on mill ave that are far better. n nin short, i personally would not recommend this place to any of my friends n relatives.' The customer feels disapproval, disgust, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Service Quality: Train staff to provide friendly, attentive, and efficient service. This includes greeting customers promptly, checking in regularly, and addressing any concerns or issues promptly and professionally.

2. Enhance Food and Drink Quality: Ensure that the food and drinks meet the customer's expectations by using high-quality ingredients, maintaining consistent preparation, and offering a diverse menu with a variety of options.

3. Value for Money: Review pricing to ensure that it is competitive and offers good value for the quality of food and service provided."
1,"ZERO STARS!  I don't know why we punish ourselves by returning to this place after promising to never return. I guess deep down inside you hope that major changes may have occured but alas....\n\nI am beggin my fellow Yelpers to never, ever make the mistake of going to this sorry excuse for a restaurant unless you enjoy a dirty restaurant, cold food, old food, bugs galore (gnats, flies, and spiders oh my!..I'm sure I could find a roach if I looked hard enough), sh*tty management, snotty hostesses, the buffet-attendant drinking a drink at the buffet, and probably the worst & most unfriendliest waitresses you could possibly have, \n\nTake it from me. Go elsewhere. PLEASE. If I could afford to pay for billboard space in their parking lot, I would warn the world to stay away. Heck, I'd even pay you guys to put this up on ROTD just to help spread the word.\n\nYour pal,\nWalter","zero stars! i don't know why we punish ourselves by returning to this place after promising to never return. i guess deep down inside you hope that major changes may have occured but alas.... n ni am beggin my fellow yelpers to never, ever make the mistake of going to this sorry excuse for a restaurant unless you enjoy a dirty restaurant, cold food, old food, bugs galore gnats, flies, and spiders oh my!..i'm sure i could find a roach if i looked hard enough , sh tty management, snotty hostesses, the buffet attendant drinking a drink at the buffet, and probably the worst most unfriendliest waitresses you could possibly have, n ntake it from me. go elsewhere. please. if i could afford to pay for billboard space in their parking lot, i would warn the world to stay away. heck, i'd even pay you guys to put this up on rotd just to help spread the word. n nyour pal, nwalter","disappointment, disapproval, confusion","[INST] A customer left us a 1-star review: 'zero stars! i don't know why we punish ourselves by returning to this place after promising to never return. i guess deep down inside you hope that major changes may have occured but alas.... n ni am beggin my fellow yelpers to never, ever make the mistake of going to this sorry excuse for a restaurant unless you enjoy a dirty restaurant, cold food, old food, bugs galore gnats, flies, and spiders oh my!..i'm sure i could find a roach if i looked hard enough , sh tty management, snotty hostesses, the buffet attendant drinking a drink at the buffet, and probably the worst most unfriendliest waitresses you could possibly have, n ntake it from me. go elsewhere. please. if i could afford to pay for billboard space in their parking lot, i would warn the world to stay away. heck, i'd even pay you guys to put this up on rotd just to help spread the word. n nyour pal, nwalter' The customer feels disappointment, disapproval, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'zero stars! i don't know why we punish ourselves by returning to this place after promising to never return. i guess deep down inside you hope that major changes may have occured but alas.... n ni am beggin my fellow yelpers to never, ever make the mistake of going to this sorry excuse for a restaurant unless you enjoy a dirty restaurant, cold food, old food, bugs galore gnats, flies, and spiders oh my!..i'm sure i could find a roach if i looked hard enough , sh tty management, snotty hostesses, the buffet attendant drinking a drink at the buffet, and probably the worst most unfriendliest waitresses you could possibly have, n ntake it from me. go elsewhere. please. if i could afford to pay for billboard space in their parking lot, i would warn the world to stay away. heck, i'd even pay you guys to put this up on rotd just to help spread the word. n nyour pal, nwalter' The customer feels disappointment, disapproval, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Cleanliness: Ensure the restaurant is always clean, with a focus on areas where insects might be found, such as the kitchen, dining area, and restrooms. Regular pest control inspections and treatments can help maintain a clean environment.

2. Food Quality: Improve the quality of the food by using fresh ingredients, ensuring proper food storage, and implementing a consistent cooking process. Consider hiring a professional chef or food consultant to help with menu development and food preparation."
1,"The man who was taking in my dry cleaning order was very short with me, rude, and then threw (literally) my clothes into a basket as I walked away. I asked if he could be more gentle with my clothes and he told me \""They're fine\"". I promptly asked for my clothes back and took them to Denny's on Mattis. Last time I use any Starcrest dry cleaning.","the man who was taking in my dry cleaning order was very short with me, rude, and then threw literally my clothes into a basket as i walked away. i asked if he could be more gentle with my clothes and he told me they're fine . i promptly asked for my clothes back and took them to denny's on mattis. last time i use any starcrest dry cleaning.","neutral, annoyance, anger","[INST] A customer left us a 1-star review: 'the man who was taking in my dry cleaning order was very short with me, rude, and then threw literally my clothes into a basket as i walked away. i asked if he could be more gentle with my clothes and he told me they're fine . i promptly asked for my clothes back and took them to denny's on mattis. last time i use any starcrest dry cleaning.' The customer feels neutral, annoyance, anger. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the man who was taking in my dry cleaning order was very short with me, rude, and then threw literally my clothes into a basket as i walked away. i asked if he could be more gentle with my clothes and he told me they're fine . i promptly asked for my clothes back and took them to denny's on mattis. last time i use any starcrest dry cleaning.' The customer feels neutral, annoyance, anger. Concisely, how can we best improve our services for this customer's experience?  1. Train staff on customer service skills: Emphasize the importance of being polite, patient, and respectful to customers at all times.

2. Implement a policy for handling delicate items: Instruct staff to handle all items with care, especially fragile or delicate items, and to ask customers about any special instructions for their clothes.

3. Improve communication: Encourage staff to actively listen to customers' concerns and respond appropriately, showing empathy and understanding.

4. Offer follow-up: Reach out to the customer to apologize for their experience and offer a solution, such as a discount on their next order or a complimentary service."
1,"Woah....not sure what is up with the high reviews here, but Yelp caught me with my pants down on this one.  It was a Thursday Night and we wanted to catch the Colts play.  I reviewed Yelp reviews and found this bar to have high reviews...so we took a cab down to The Quad.  I knew nearly right away when I saw the Quad that this might be a miss.  Trailer Park city much?  We get to the bar, and it is literally that.....a bar.....built into the casino like any bar at a casino.  Ugh.\n\nThe selection of beers were huge...but at that price? holy crap.  Brainless on Peaches 22oz for $24?!?!?! Um, what? in what country?  Are these supposed to be Pesos?\n\nWe left there after the 1st quarter and went to Lagassee Stadium.\n\n\nI suppose I can see people who are gambling coming here to drink while playing video poker and watch whatever is on TV....but man are there better options.","woah....not sure what is up with the high reviews here, but yelp caught me with my pants down on this one. it was a thursday night and we wanted to catch the colts play. i reviewed yelp reviews and found this bar to have high reviews...so we took a cab down to the quad. i knew nearly right away when i saw the quad that this might be a miss. trailer park city much? we get to the bar, and it is literally that.....a bar.....built into the casino like any bar at a casino. ugh. n nthe selection of beers were huge...but at that price? holy crap. brainless on peaches 22oz for 24?!?!?! um, what? in what country? are these supposed to be pesos? n nwe left there after the 1st quarter and went to lagassee stadium. n n ni suppose i can see people who are gambling coming here to drink while playing video poker and watch whatever is on tv....but man are there better options.","confusion, neutral, curiosity","[INST] A customer left us a 1-star review: 'woah....not sure what is up with the high reviews here, but yelp caught me with my pants down on this one. it was a thursday night and we wanted to catch the colts play. i reviewed yelp reviews and found this bar to have high reviews...so we took a cab down to the quad. i knew nearly right away when i saw the quad that this might be a miss. trailer park city much? we get to the bar, and it is literally that.....a bar.....built into the casino like any bar at a casino. ugh. n nthe selection of beers were huge...but at that price? holy crap. brainless on peaches 22oz for 24?!?!?! um, what? in what country? are these supposed to be pesos? n nwe left there after the 1st quarter and went to lagassee stadium. n n ni suppose i can see people who are gambling coming here to drink while playing video poker and watch whatever is on tv....but man are there better options.' The customer feels confusion, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'woah....not sure what is up with the high reviews here, but yelp caught me with my pants down on this one. it was a thursday night and we wanted to catch the colts play. i reviewed yelp reviews and found this bar to have high reviews...so we took a cab down to the quad. i knew nearly right away when i saw the quad that this might be a miss. trailer park city much? we get to the bar, and it is literally that.....a bar.....built into the casino like any bar at a casino. ugh. n nthe selection of beers were huge...but at that price? holy crap. brainless on peaches 22oz for 24?!?!?! um, what? in what country? are these supposed to be pesos? n nwe left there after the 1st quarter and went to lagassee stadium. n n ni suppose i can see people who are gambling coming here to drink while playing video poker and watch whatever is on tv....but man are there better options.' The customer feels confusion, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could:

1. Clarify the nature of our establishment: Make it clearer on our Yelp page and in person that we are a bar located within a casino, not a sports bar specifically for watching games.

2. Adjust pricing: Review our beer prices, especially for specialty beers, to ensure they are competitive and clearly labeled with the appropriate currency.

3. Enhance the atmosphere: While some may find a casino-like atmosphere appealing, it might not be for everyone. Consider ways to make the environment more inviting for sports fans, such as better TV visibility, game-day promotions, or a more sports-focused decor."
1,"I was excited to try this place, but sadly i did not get a chance. They advertise that they deliver, but apparently only on busy days, don't know which day that is. Very disappointed.","i was excited to try this place, but sadly i did not get a chance. they advertise that they deliver, but apparently only on busy days, don't know which day that is. very disappointed.","disappointment, sadness, disapproval","[INST] A customer left us a 1-star review: 'i was excited to try this place, but sadly i did not get a chance. they advertise that they deliver, but apparently only on busy days, don't know which day that is. very disappointed.' The customer feels disappointment, sadness, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i was excited to try this place, but sadly i did not get a chance. they advertise that they deliver, but apparently only on busy days, don't know which day that is. very disappointed.' The customer feels disappointment, sadness, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Clarify Delivery Schedule: Clearly communicate the delivery days and hours on the website, social media, and any other platforms where you advertise your services.

2. Improve Communication: Reach out to the customer to apologize for the inconvenience and provide a clear explanation of your delivery schedule. Offer a solution, such as a free delivery on their next order or a discount on their next purchase.

3. Flexibility: Consider expanding your delivery schedule to accommodate more days, especially during off-peak hours, to better serve customers who may not be able to order during busy days."
1,I have been to this place twice and both times had bad experiences. First time I went in as a walk in at 10am with my daughter. The man who helped us said they could not take us as they were pretty busy. Totally understandable considering it was a Saturday. But it was the way he treated us that was very poor. I get that you are too busy to take us but how about exercising a little customer service and helping us schedule a later time or next day. He was very rude and dismissive. It was kind of embarrassing considering there was people all around us. Despite this we decided to try again the next day. I called and made an appt with the man who answered the phone. Not sure if it was same guy. We made it for last appt of the day. When we arrived two young ladies greeted us but could not find our appt. again instead of trying to accommodate us they just said we didn't have an appt so they couldn't take us. Then they said that we called the wrong salon. I tried to show them the number I called on my phone log but they refused to look at it. I checked it with the number on the store brochure and window and I had called the correct store. I told them this but no answer. Again no one tried to reschedule or even apologize for the confusion. I have been to many nail salons in different states and have never been treated so bad. Also this salon had one of the strongest product smells that I have ever experienced. I'm thinkin it all worked out for the best. Found a great place down the road.,i have been to this place twice and both times had bad experiences. first time i went in as a walk in at 10am with my daughter. the man who helped us said they could not take us as they were pretty busy. totally understandable considering it was a saturday. but it was the way he treated us that was very poor. i get that you are too busy to take us but how about exercising a little customer service and helping us schedule a later time or next day. he was very rude and dismissive. it was kind of embarrassing considering there was people all around us. despite this we decided to try again the next day. i called and made an appt with the man who answered the phone. not sure if it was same guy. we made it for last appt of the day. when we arrived two young ladies greeted us but could not find our appt. again instead of trying to accommodate us they just said we didn't have an appt so they couldn't take us. then they said that we called the wrong salon. i tried to show them the number i called on my phone log but they refused to look at it. i checked it with the number on the store brochure and window and i had called the correct store. i told them this but no answer. again no one tried to reschedule or even apologize for the confusion. i have been to many nail salons in different states and have never been treated so bad. also this salon had one of the strongest product smells that i have ever experienced. i'm thinkin it all worked out for the best. found a great place down the road.,"embarrassment, annoyance, disappointment","[INST] A customer left us a 1-star review: 'i have been to this place twice and both times had bad experiences. first time i went in as a walk in at 10am with my daughter. the man who helped us said they could not take us as they were pretty busy. totally understandable considering it was a saturday. but it was the way he treated us that was very poor. i get that you are too busy to take us but how about exercising a little customer service and helping us schedule a later time or next day. he was very rude and dismissive. it was kind of embarrassing considering there was people all around us. despite this we decided to try again the next day. i called and made an appt with the man who answered the phone. not sure if it was same guy. we made it for last appt of the day. when we arrived two young ladies greeted us but could not find our appt. again instead of trying to accommodate us they just said we didn't have an appt so they couldn't take us. then they said that we called the wrong salon. i tried to show them the number i called on my phone log but they refused to look at it. i checked it with the number on the store brochure and window and i had called the correct store. i told them this but no answer. again no one tried to reschedule or even apologize for the confusion. i have been to many nail salons in different states and have never been treated so bad. also this salon had one of the strongest product smells that i have ever experienced. i'm thinkin it all worked out for the best. found a great place down the road.' The customer feels embarrassment, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i have been to this place twice and both times had bad experiences. first time i went in as a walk in at 10am with my daughter. the man who helped us said they could not take us as they were pretty busy. totally understandable considering it was a saturday. but it was the way he treated us that was very poor. i get that you are too busy to take us but how about exercising a little customer service and helping us schedule a later time or next day. he was very rude and dismissive. it was kind of embarrassing considering there was people all around us. despite this we decided to try again the next day. i called and made an appt with the man who answered the phone. not sure if it was same guy. we made it for last appt of the day. when we arrived two young ladies greeted us but could not find our appt. again instead of trying to accommodate us they just said we didn't have an appt so they couldn't take us. then they said that we called the wrong salon. i tried to show them the number i called on my phone log but they refused to look at it. i checked it with the number on the store brochure and window and i had called the correct store. i told them this but no answer. again no one tried to reschedule or even apologize for the confusion. i have been to many nail salons in different states and have never been treated so bad. also this salon had one of the strongest product smells that i have ever experienced. i'm thinkin it all worked out for the best. found a great place down the road.' The customer feels embarrassment, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps can be taken:

1. Train staff on customer service skills, emphasizing the importance of being polite, understanding, and accommodating, especially when the business is busy.

2. Implement a system for scheduling appointments, ensuring that all staff are aware of it and can easily access it to check for bookings.

3. Improve communication skills, especially when dealing with walk-in customers. Staff should be trained to offer alternatives, such as scheduling a later time or next day, when the salon is busy."
1,"We ordered to go, and the food was not great. We will not eat here again.\n We ordered the red curry chicken. It was watered down like soup, and other than the hot chile, there wasn't much flavor in it.  We ordered the chicken satay. My 6 year old said,\"" How am I supposed to eat this, it is so hard?\"" It was so hard and dry she couldn't even bite into it. We ordered the ginger chicken- again watery broth and you couldn't even taste the ginger.","we ordered to go, and the food was not great. we will not eat here again. n we ordered the red curry chicken. it was watered down like soup, and other than the hot chile, there wasn't much flavor in it. we ordered the chicken satay. my 6 year old said, how am i supposed to eat this, it is so hard? it was so hard and dry she couldn't even bite into it. we ordered the ginger chicken again watery broth and you couldn't even taste the ginger.","neutral, disappointment, disapproval","[INST] A customer left us a 1-star review: 'we ordered to go, and the food was not great. we will not eat here again. n we ordered the red curry chicken. it was watered down like soup, and other than the hot chile, there wasn't much flavor in it. we ordered the chicken satay. my 6 year old said, how am i supposed to eat this, it is so hard? it was so hard and dry she couldn't even bite into it. we ordered the ginger chicken again watery broth and you couldn't even taste the ginger.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'we ordered to go, and the food was not great. we will not eat here again. n we ordered the red curry chicken. it was watered down like soup, and other than the hot chile, there wasn't much flavor in it. we ordered the chicken satay. my 6 year old said, how am i supposed to eat this, it is so hard? it was so hard and dry she couldn't even bite into it. we ordered the ginger chicken again watery broth and you couldn't even taste the ginger.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the poor quality of the food and the inconvenience caused.
2. Offer a complimentary meal or a discount on their next visit to make up for the unsatisfactory experience.
3. Investigate the issues raised in the review, particularly the watery consistency of the curries and the hard, dry texture of the chicken satay. This may involve adjusting cooking procedures or ingredients.
4. Train staff on proper food preparation techniques to ensure that dishes are cooked consistently and to the desired level of tenderness."
1,"I had high expectations for the Palazzo the so called 5 start hotel, but recently during a recent stay my hotel room was burglarized by one of the hotel employees.  While I was gone they took one of my suitcases and filled it will as much stuff as they could taking everything from a computer, to shorts, to shoes, to a razor.  To add to this bad experience the Palazzo security was terrible.  They took my statement, but wouldn't give me an incident number or any information on the incident and in addition didn't give me any information on the investigation process.  They just handed me a business card and said call this number on Monday or Tuesday.  For the money paid to stay here I expect more from them from a security and customer service perspective.  My money is better spent on a place where the security guards actually work.  I WILL NOT STAY HERE EVER AGAIN!  MY ADVICE TO YOU - WATCH ALL YOUR STUFF, INCLUDING YOUR SHOES, OR DON'T STAY HERE!","i had high expectations for the palazzo the so called 5 start hotel, but recently during a recent stay my hotel room was burglarized by one of the hotel employees. while i was gone they took one of my suitcases and filled it will as much stuff as they could taking everything from a computer, to shorts, to shoes, to a razor. to add to this bad experience the palazzo security was terrible. they took my statement, but wouldn't give me an incident number or any information on the incident and in addition didn't give me any information on the investigation process. they just handed me a business card and said call this number on monday or tuesday. for the money paid to stay here i expect more from them from a security and customer service perspective. my money is better spent on a place where the security guards actually work. i will not stay here ever again! my advice to you watch all your stuff, including your shoes, or don't stay here!","disappointment, neutral, annoyance","[INST] A customer left us a 1-star review: 'i had high expectations for the palazzo the so called 5 start hotel, but recently during a recent stay my hotel room was burglarized by one of the hotel employees. while i was gone they took one of my suitcases and filled it will as much stuff as they could taking everything from a computer, to shorts, to shoes, to a razor. to add to this bad experience the palazzo security was terrible. they took my statement, but wouldn't give me an incident number or any information on the incident and in addition didn't give me any information on the investigation process. they just handed me a business card and said call this number on monday or tuesday. for the money paid to stay here i expect more from them from a security and customer service perspective. my money is better spent on a place where the security guards actually work. i will not stay here ever again! my advice to you watch all your stuff, including your shoes, or don't stay here!' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i had high expectations for the palazzo the so called 5 start hotel, but recently during a recent stay my hotel room was burglarized by one of the hotel employees. while i was gone they took one of my suitcases and filled it will as much stuff as they could taking everything from a computer, to shorts, to shoes, to a razor. to add to this bad experience the palazzo security was terrible. they took my statement, but wouldn't give me an incident number or any information on the incident and in addition didn't give me any information on the investigation process. they just handed me a business card and said call this number on monday or tuesday. for the money paid to stay here i expect more from them from a security and customer service perspective. my money is better spent on a place where the security guards actually work. i will not stay here ever again! my advice to you watch all your stuff, including your shoes, or don't stay here!' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your hotel, the following steps could be taken:

1. Enhance security measures: Implement stricter background checks for employees, improve CCTV coverage, and ensure all rooms have secure locks.

2. Improve communication with guests: Provide immediate assistance and updates when an incident occurs. Offer an incident number, explain the investigation process, and follow up regularly.

3. Offer compensation: Acknowledge the inconvenience caused and offer appropriate compensation for the stolen items, such as reimbursing the customer for the lost items or providing a discount on future stays."
1,"If I could turn back time and not have gone to La Petite France Bistro...I would.  It was terrible.  From the slow service to the iced tea that wasn't ice tea...and the waiter not even noticing no one at our table drank it...to the sick feeling I had after the meal:(\nThe smoked salmon crepes were not edible.  They were salty and sickly fishy.  We hid them under the blob of lettuce they call a salad.  We also got their version of a pizza...it was at least palatable...but not worth bringing the left overs home.  Also, we had a Quiche Lorraine.  I felt like I was eating hospital food.  Again, we could eat it but it wasn't very good.  We wanted dessert...but I was scared to try anything further.  \n\nWe had just had two great crepe experiences while traveling in San Fran and were looking forward to this.  I'm sorry to write this review as I think it is a individual owner trying to make a go of things...but I think this place needs to revamp before it becomes a casuality.  I only think it is fair to warn others so no one else wastes time, money and calories on this joint.","if i could turn back time and not have gone to la petite france bistro...i would. it was terrible. from the slow service to the iced tea that wasn't ice tea...and the waiter not even noticing no one at our table drank it...to the sick feeling i had after the meal nthe smoked salmon crepes were not edible. they were salty and sickly fishy. we hid them under the blob of lettuce they call a salad. we also got their version of a pizza...it was at least palatable...but not worth bringing the left overs home. also, we had a quiche lorraine. i felt like i was eating hospital food. again, we could eat it but it wasn't very good. we wanted dessert...but i was scared to try anything further. n nwe had just had two great crepe experiences while traveling in san fran and were looking forward to this. i'm sorry to write this review as i think it is a individual owner trying to make a go of things...but i think this place needs to revamp before it becomes a casuality. i only think it is fair to warn others so no one else wastes time, money and calories on this joint.","fear, neutral, disgust","[INST] A customer left us a 1-star review: 'if i could turn back time and not have gone to la petite france bistro...i would. it was terrible. from the slow service to the iced tea that wasn't ice tea...and the waiter not even noticing no one at our table drank it...to the sick feeling i had after the meal nthe smoked salmon crepes were not edible. they were salty and sickly fishy. we hid them under the blob of lettuce they call a salad. we also got their version of a pizza...it was at least palatable...but not worth bringing the left overs home. also, we had a quiche lorraine. i felt like i was eating hospital food. again, we could eat it but it wasn't very good. we wanted dessert...but i was scared to try anything further. n nwe had just had two great crepe experiences while traveling in san fran and were looking forward to this. i'm sorry to write this review as i think it is a individual owner trying to make a go of things...but i think this place needs to revamp before it becomes a casuality. i only think it is fair to warn others so no one else wastes time, money and calories on this joint.' The customer feels fear, neutral, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'if i could turn back time and not have gone to la petite france bistro...i would. it was terrible. from the slow service to the iced tea that wasn't ice tea...and the waiter not even noticing no one at our table drank it...to the sick feeling i had after the meal nthe smoked salmon crepes were not edible. they were salty and sickly fishy. we hid them under the blob of lettuce they call a salad. we also got their version of a pizza...it was at least palatable...but not worth bringing the left overs home. also, we had a quiche lorraine. i felt like i was eating hospital food. again, we could eat it but it wasn't very good. we wanted dessert...but i was scared to try anything further. n nwe had just had two great crepe experiences while traveling in san fran and were looking forward to this. i'm sorry to write this review as i think it is a individual owner trying to make a go of things...but i think this place needs to revamp before it becomes a casuality. i only think it is fair to warn others so no one else wastes time, money and calories on this joint.' The customer feels fear, neutral, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at La Petite France Bistro, the following steps can be taken:

1. Improve Service Speed: Address the issue of slow service by training staff to work more efficiently and effectively. Consider implementing a system to track service times and address any delays promptly.

2. Quality Control of Beverages: Ensure that beverages, such as iced tea, are prepared correctly and served promptly. Train staff to check on drinks regularly and offer replacements if there are any issues.

3. Food Taste and Presentation: Work on improving the taste and presentation of dishes, particularly the smoked salmon crepes and quiche lorraine."
1,"My mother wanted to take my wife and I out to dinner for my wife's B-day, we were a party of eight, we were assigned two waitresses that had a difficult time getting on the same page. Wrong order, wrong drink refills, and it took 1:49 from the time we placed our order until the food reached the table. A member of our party stated a food allergy, he had to order twice and still received food that contained his stated allergy. Upon notifying the manager we were told not to worry the check was taken care of and he apologized. He suggested we dessert as well, which took another 34 minutes, and arrived with the check. Upon leaving we had to walk by the rear of the building were the waitress and manager were talking and over heard her complaining about us, when confronted the manager apologized again and returned inside. Needless to say we will not return to this location again, and I would suggest that you do the same. We were not the only ones with a grievance as several other \npatrons were given gift cards and comped bills.","my mother wanted to take my wife and i out to dinner for my wife's b day, we were a party of eight, we were assigned two waitresses that had a difficult time getting on the same page. wrong order, wrong drink refills, and it took 1 49 from the time we placed our order until the food reached the table. a member of our party stated a food allergy, he had to order twice and still received food that contained his stated allergy. upon notifying the manager we were told not to worry the check was taken care of and he apologized. he suggested we dessert as well, which took another 34 minutes, and arrived with the check. upon leaving we had to walk by the rear of the building were the waitress and manager were talking and over heard her complaining about us, when confronted the manager apologized again and returned inside. needless to say we will not return to this location again, and i would suggest that you do the same. we were not the only ones with a grievance as several other npatrons were given gift cards and comped bills.","neutral, remorse, sadness","[INST] A customer left us a 1-star review: 'my mother wanted to take my wife and i out to dinner for my wife's b day, we were a party of eight, we were assigned two waitresses that had a difficult time getting on the same page. wrong order, wrong drink refills, and it took 1 49 from the time we placed our order until the food reached the table. a member of our party stated a food allergy, he had to order twice and still received food that contained his stated allergy. upon notifying the manager we were told not to worry the check was taken care of and he apologized. he suggested we dessert as well, which took another 34 minutes, and arrived with the check. upon leaving we had to walk by the rear of the building were the waitress and manager were talking and over heard her complaining about us, when confronted the manager apologized again and returned inside. needless to say we will not return to this location again, and i would suggest that you do the same. we were not the only ones with a grievance as several other npatrons were given gift cards and comped bills.' The customer feels neutral, remorse, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'my mother wanted to take my wife and i out to dinner for my wife's b day, we were a party of eight, we were assigned two waitresses that had a difficult time getting on the same page. wrong order, wrong drink refills, and it took 1 49 from the time we placed our order until the food reached the table. a member of our party stated a food allergy, he had to order twice and still received food that contained his stated allergy. upon notifying the manager we were told not to worry the check was taken care of and he apologized. he suggested we dessert as well, which took another 34 minutes, and arrived with the check. upon leaving we had to walk by the rear of the building were the waitress and manager were talking and over heard her complaining about us, when confronted the manager apologized again and returned inside. needless to say we will not return to this location again, and i would suggest that you do the same. we were not the only ones with a grievance as several other npatrons were given gift cards and comped bills.' The customer feels neutral, remorse, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address the issues mentioned in the review, consider the following steps:

1. Staff Training: Ensure that all waitstaff are well-trained and can effectively communicate with each other to avoid confusion and ensure a seamless dining experience.

2. Timeliness: Improve the speed of service, particularly in terms of order delivery and drink refills.

3. Allergy Management: Implement a more robust system for managing food allergies. This could include staff training on common allergens, having a dedicated allergy menu, and double-checking orders for customers with allergies."
1,"So, I read the great reviews on Yelp and when a friend suggested going here I was all over it!  Yes, let's go do Vintage!  So we get to Hollywood Regency Vintage and are overwhelmed with the selection of really cool vintage items.  There was an excellent selection of vintage jewelry and cool things rarely seen elsewhere like lipstick holders and little tin containers to \""hide\"" hairspray under....and I was impressed.  \n\nThe woman who is the owner seemed very helpful and friendly....however, upon commenting on a gorgeous dress in the back room, the sales associate working said to us \""Yes, you think Prom with that one....but I had a woman 'OF A CERTAIN AGE' try it on and she looked pretty good in it too.\""  (She exaggerated it and meant OLD!)\n\nThen she turns to my friend who is one of the youngest looking,  beautiful women I know , (who looked about the same age as this sales associate)  and says: \""I think you might look nice in it as you are about the same age she was.\""\n\nReally?  Really?  She said that?  About a customer??? Did she forget in less than a minute that she called the other customer ancient? (she was dressed like a fifties Lucille Ball and maybe that kind of thing was said in the 50's??\n\nSo my friend looks at me and says in the nicest way:  \""So, I think I'M done here, you?\""  And we left.  \n\nI have worked in customer service and retail management for years and have never heard such a thing said to a customer.  WOW!~\n\nNeedless to say I will NOT be back.\n\nReally?","so, i read the great reviews on yelp and when a friend suggested going here i was all over it! yes, let's go do vintage! so we get to hollywood regency vintage and are overwhelmed with the selection of really cool vintage items. there was an excellent selection of vintage jewelry and cool things rarely seen elsewhere like lipstick holders and little tin containers to hide hairspray under....and i was impressed. n nthe woman who is the owner seemed very helpful and friendly....however, upon commenting on a gorgeous dress in the back room, the sales associate working said to us yes, you think prom with that one....but i had a woman 'of a certain age' try it on and she looked pretty good in it too. she exaggerated it and meant old! n nthen she turns to my friend who is one of the youngest looking, beautiful women i know , who looked about the same age as this sales associate and says i think you might look nice in it as you are about the same age she was. n nreally? really? she said that? about a customer??? did she forget in less than a minute that she called the other customer ancient? she was dressed like a fifties lucille ball and maybe that kind of thing was said in the 50's?? n nso my friend looks at me and says in the nicest way so, i think i'm done here, you? and we left. n ni have worked in customer service and retail management for years and have never heard such a thing said to a customer. wow! n nneedless to say i will not be back. n nreally?","admiration, approval, neutral","[INST] A customer left us a 1-star review: 'so, i read the great reviews on yelp and when a friend suggested going here i was all over it! yes, let's go do vintage! so we get to hollywood regency vintage and are overwhelmed with the selection of really cool vintage items. there was an excellent selection of vintage jewelry and cool things rarely seen elsewhere like lipstick holders and little tin containers to hide hairspray under....and i was impressed. n nthe woman who is the owner seemed very helpful and friendly....however, upon commenting on a gorgeous dress in the back room, the sales associate working said to us yes, you think prom with that one....but i had a woman 'of a certain age' try it on and she looked pretty good in it too. she exaggerated it and meant old! n nthen she turns to my friend who is one of the youngest looking, beautiful women i know , who looked about the same age as this sales associate and says i think you might look nice in it as you are about the same age she was. n nreally? really? she said that? about a customer??? did she forget in less than a minute that she called the other customer ancient? she was dressed like a fifties lucille ball and maybe that kind of thing was said in the 50's?? n nso my friend looks at me and says in the nicest way so, i think i'm done here, you? and we left. n ni have worked in customer service and retail management for years and have never heard such a thing said to a customer. wow! n nneedless to say i will not be back. n nreally?' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'so, i read the great reviews on yelp and when a friend suggested going here i was all over it! yes, let's go do vintage! so we get to hollywood regency vintage and are overwhelmed with the selection of really cool vintage items. there was an excellent selection of vintage jewelry and cool things rarely seen elsewhere like lipstick holders and little tin containers to hide hairspray under....and i was impressed. n nthe woman who is the owner seemed very helpful and friendly....however, upon commenting on a gorgeous dress in the back room, the sales associate working said to us yes, you think prom with that one....but i had a woman 'of a certain age' try it on and she looked pretty good in it too. she exaggerated it and meant old! n nthen she turns to my friend who is one of the youngest looking, beautiful women i know , who looked about the same age as this sales associate and says i think you might look nice in it as you are about the same age she was. n nreally? really? she said that? about a customer??? did she forget in less than a minute that she called the other customer ancient? she was dressed like a fifties lucille ball and maybe that kind of thing was said in the 50's?? n nso my friend looks at me and says in the nicest way so, i think i'm done here, you? and we left. n ni have worked in customer service and retail management for years and have never heard such a thing said to a customer. wow! n nneedless to say i will not be back. n nreally?' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, it would be beneficial to provide staff with sensitivity training to ensure they are respectful and inclusive towards all customers, regardless of age. Additionally, it may be helpful to establish clear guidelines for appropriate customer interactions to prevent future incidents. Lastly, offering a diverse range of clothing options that cater to a wide age range can help create a more welcoming environment for all customers."
1,Yelp deal is a big sham. I did a togo of food on a Tuesday night and the guy at the counter says the manager wont accept it. He agrees after I read him the conditions and fine print from Yelp.  An item in my order was also missing. Food is so-so. There are far better places for Indian food around.,yelp deal is a big sham. i did a togo of food on a tuesday night and the guy at the counter says the manager wont accept it. he agrees after i read him the conditions and fine print from yelp. an item in my order was also missing. food is so so. there are far better places for indian food around.,"neutral, disapproval, annoyance","[INST] A customer left us a 1-star review: 'yelp deal is a big sham. i did a togo of food on a tuesday night and the guy at the counter says the manager wont accept it. he agrees after i read him the conditions and fine print from yelp. an item in my order was also missing. food is so so. there are far better places for indian food around.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'yelp deal is a big sham. i did a togo of food on a tuesday night and the guy at the counter says the manager wont accept it. he agrees after i read him the conditions and fine print from yelp. an item in my order was also missing. food is so so. there are far better places for indian food around.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Address the Yelp Deal Issue: Clarify the policy regarding Yelp deals on Tuesdays, and ensure that all staff are trained to handle such situations professionally. Offer a solution, such as a discount or refund, to make up for the inconvenience.

2. Improve Communication: Train staff to communicate effectively with customers, especially when there are issues with orders. Acknowledge the customer's concerns and offer solutions promptly.

3. Quality Control: Ensure the quality of food is consistently high. Regularly taste-test dishes and seek feedback from customers to identify areas for improvement."
1,Dean K. is right. The owner here clearly had zero interest in serving us. She was bitter and bent out of shape because we had a few kids in shop for all of 4 minutes. Will never come back.\n\nNews flash for people out there selling various forms of ice cream or gelatto or whatever----KIDS LIKE YOUR PRODUCT.\n\nSo relax when they come inside your store. They're excited about getting ice cream.\n\nI'll come back when the owner changes her tune.,dean k. is right. the owner here clearly had zero interest in serving us. she was bitter and bent out of shape because we had a few kids in shop for all of 4 minutes. will never come back. n nnews flash for people out there selling various forms of ice cream or gelatto or whatever kids like your product. n nso relax when they come inside your store. they're excited about getting ice cream. n ni'll come back when the owner changes her tune.,"neutral, approval, annoyance","[INST] A customer left us a 1-star review: 'dean k. is right. the owner here clearly had zero interest in serving us. she was bitter and bent out of shape because we had a few kids in shop for all of 4 minutes. will never come back. n nnews flash for people out there selling various forms of ice cream or gelatto or whatever kids like your product. n nso relax when they come inside your store. they're excited about getting ice cream. n ni'll come back when the owner changes her tune.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'dean k. is right. the owner here clearly had zero interest in serving us. she was bitter and bent out of shape because we had a few kids in shop for all of 4 minutes. will never come back. n nnews flash for people out there selling various forms of ice cream or gelatto or whatever kids like your product. n nso relax when they come inside your store. they're excited about getting ice cream. n ni'll come back when the owner changes her tune.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Warm and welcoming attitude: Train our staff to greet customers warmly, especially families with children, to create a positive and inviting atmosphere.

2. Patience and understanding: Recognize that children may take a bit longer to decide on their ice cream choices, and encourage our staff to be patient and understanding during this process.

3. Clear communication: Ensure our staff communicates effectively with customers, addressing any concerns or questions promptly and professionally."
1,"I had the second and last of my bad return experiences at Dillards at Paradise Valley yesterday.  I was returning a very expensive pair of blue jeans and was greeted by the rudest sales associate of all time.  The return policy is clear that you need either the sales receipt or the original tags.  I had purchased the jeans a week ago in Houston and in the packing and unpacking process I had lost the tags.  The sales representative basically told me I was an idiot for not keeping the tags and tried to tell me she was going to give me $29 or a $128 pair of jeans that I had the sales receipt for.  I've never in my life had such an awful return experience.  I got my money back, but will never make the mistake of shopping at Dillards ever again.  I hope they become a casualty of the down economy.  They don't deserve to be in business!","i had the second and last of my bad return experiences at dillards at paradise valley yesterday. i was returning a very expensive pair of blue jeans and was greeted by the rudest sales associate of all time. the return policy is clear that you need either the sales receipt or the original tags. i had purchased the jeans a week ago in houston and in the packing and unpacking process i had lost the tags. the sales representative basically told me i was an idiot for not keeping the tags and tried to tell me she was going to give me 29 or a 128 pair of jeans that i had the sales receipt for. i've never in my life had such an awful return experience. i got my money back, but will never make the mistake of shopping at dillards ever again. i hope they become a casualty of the down economy. they don't deserve to be in business!","annoyance, neutral, disappointment","[INST] A customer left us a 1-star review: 'i had the second and last of my bad return experiences at dillards at paradise valley yesterday. i was returning a very expensive pair of blue jeans and was greeted by the rudest sales associate of all time. the return policy is clear that you need either the sales receipt or the original tags. i had purchased the jeans a week ago in houston and in the packing and unpacking process i had lost the tags. the sales representative basically told me i was an idiot for not keeping the tags and tried to tell me she was going to give me 29 or a 128 pair of jeans that i had the sales receipt for. i've never in my life had such an awful return experience. i got my money back, but will never make the mistake of shopping at dillards ever again. i hope they become a casualty of the down economy. they don't deserve to be in business!' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i had the second and last of my bad return experiences at dillards at paradise valley yesterday. i was returning a very expensive pair of blue jeans and was greeted by the rudest sales associate of all time. the return policy is clear that you need either the sales receipt or the original tags. i had purchased the jeans a week ago in houston and in the packing and unpacking process i had lost the tags. the sales representative basically told me i was an idiot for not keeping the tags and tried to tell me she was going to give me 29 or a 128 pair of jeans that i had the sales receipt for. i've never in my life had such an awful return experience. i got my money back, but will never make the mistake of shopping at dillards ever again. i hope they become a casualty of the down economy. they don't deserve to be in business!' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Dillards, the following steps could be taken:

1. Train staff on customer service: Ensure that all sales associates are well-versed in providing excellent customer service, especially during return processes. They should be empathetic, understanding, and patient.

2. Flexible return policy: Review the return policy to ensure it is customer-friendly and accommodates situations where customers may have lost the original tags. Offer alternative methods for verifying purchases, such as checking the sales receipt, credit card statement, or even a photo ID."
1,"Not impressed with this restaurant.  Tough to find, as it's tucked back in a plaza, and is super small.  Sometimes those little restaurants can have stellar fresh food.  Pretty sure this is all frozen.  I even gave it this place a second chance, as it was busy the first time, but unfortunately the food was underwhelming both times. My wife and I have been here a few times, and tried a few different items like the white pizza they're supposed to be known for.  Seriously, I've had better pizzas from dominos and papajohns.  Veal was dry and lackluster as well.  Don't try to complain to the manager, cause he's rude and won't help you out either.  We won't be back. It's unfortunate :/\n\nThe search for great Italian food continues","not impressed with this restaurant. tough to find, as it's tucked back in a plaza, and is super small. sometimes those little restaurants can have stellar fresh food. pretty sure this is all frozen. i even gave it this place a second chance, as it was busy the first time, but unfortunately the food was underwhelming both times. my wife and i have been here a few times, and tried a few different items like the white pizza they're supposed to be known for. seriously, i've had better pizzas from dominos and papajohns. veal was dry and lackluster as well. don't try to complain to the manager, cause he's rude and won't help you out either. we won't be back. it's unfortunate n nthe search for great italian food continues","disappointment, disapproval, annoyance","[INST] A customer left us a 1-star review: 'not impressed with this restaurant. tough to find, as it's tucked back in a plaza, and is super small. sometimes those little restaurants can have stellar fresh food. pretty sure this is all frozen. i even gave it this place a second chance, as it was busy the first time, but unfortunately the food was underwhelming both times. my wife and i have been here a few times, and tried a few different items like the white pizza they're supposed to be known for. seriously, i've had better pizzas from dominos and papajohns. veal was dry and lackluster as well. don't try to complain to the manager, cause he's rude and won't help you out either. we won't be back. it's unfortunate n nthe search for great italian food continues' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'not impressed with this restaurant. tough to find, as it's tucked back in a plaza, and is super small. sometimes those little restaurants can have stellar fresh food. pretty sure this is all frozen. i even gave it this place a second chance, as it was busy the first time, but unfortunately the food was underwhelming both times. my wife and i have been here a few times, and tried a few different items like the white pizza they're supposed to be known for. seriously, i've had better pizzas from dominos and papajohns. veal was dry and lackluster as well. don't try to complain to the manager, cause he's rude and won't help you out either. we won't be back. it's unfortunate n nthe search for great italian food continues' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your restaurant, consider the following steps:

1. Improve visibility: Make the restaurant easier to find by improving signage or providing clearer directions.

2. Expand the seating area: If the restaurant is small, consider expanding the seating area to accommodate more customers and reduce wait times.

3. Freshness of food: Ensure that all food is fresh and not frozen. Consider sourcing ingredients from local suppliers to maintain freshness.

4. Staff training: Train staff to handle customer complaints in a professional and empathetic manner. The manager should be approachable and willing to listen to feedback."
1,"I have on three occasions purchased a half-gallon of The Sassy Cow Organic 2% milk at a local retail market here in Chicago. On each occasion, regardless of the expiration date being well in the future, and in this case August 13, the milk is sour by the time I get 1/3 way through it. I have purchase many other brands of milk both organic and non, at this market and at others. I have never had this problem. I don't intend to waste more money on this product. It is clearly not properly produced or stored. Again, never happened with other dairy's products at this store, only with Sassy Cow. And 100% of the time, I had to throw out most of it within a few days.","i have on three occasions purchased a half gallon of the sassy cow organic 2 milk at a local retail market here in chicago. on each occasion, regardless of the expiration date being well in the future, and in this case august 13, the milk is sour by the time i get 1 3 way through it. i have purchase many other brands of milk both organic and non, at this market and at others. i have never had this problem. i don't intend to waste more money on this product. it is clearly not properly produced or stored. again, never happened with other dairy's products at this store, only with sassy cow. and 100 of the time, i had to throw out most of it within a few days.","disapproval, neutral, annoyance","[INST] A customer left us a 1-star review: 'i have on three occasions purchased a half gallon of the sassy cow organic 2 milk at a local retail market here in chicago. on each occasion, regardless of the expiration date being well in the future, and in this case august 13, the milk is sour by the time i get 1 3 way through it. i have purchase many other brands of milk both organic and non, at this market and at others. i have never had this problem. i don't intend to waste more money on this product. it is clearly not properly produced or stored. again, never happened with other dairy's products at this store, only with sassy cow. and 100 of the time, i had to throw out most of it within a few days.' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i have on three occasions purchased a half gallon of the sassy cow organic 2 milk at a local retail market here in chicago. on each occasion, regardless of the expiration date being well in the future, and in this case august 13, the milk is sour by the time i get 1 3 way through it. i have purchase many other brands of milk both organic and non, at this market and at others. i have never had this problem. i don't intend to waste more money on this product. it is clearly not properly produced or stored. again, never happened with other dairy's products at this store, only with sassy cow. and 100 of the time, i had to throw out most of it within a few days.' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience with Sassy Cow Organic 2 Milk, we can take the following steps:

1. Acknowledge the issue: Respond to the review by acknowledging the customer's frustration and expressing empathy for their experience.

2. Investigate the problem: Reach out to the retailer to inquire about the storage conditions of the Sassy Cow Organic 2 Milk at their location. Ask if there have been any issues with other dairy products from Sassy Cow or if this is an isolated incident."
1,"I've been to this place twice before and thought that maybe the 3rd times a charm right? WRONG!! Food was cold and any of the meat was hard as a rock. We were told upon entering that we couldn't have the seafood due to a large group( 3 BUS LOADS of tourists) that was in their banquet room. Their \""sushi\"" selection was disgusting. I think I would have had better luck with 7-11 sushi. Absolutely horrible. NEVER returning. I swear the buffet just up the road is the same price for a much better quality of buffet. Very disappointed.",i've been to this place twice before and thought that maybe the 3rd times a charm right? wrong!! food was cold and any of the meat was hard as a rock. we were told upon entering that we couldn't have the seafood due to a large group 3 bus loads of tourists that was in their banquet room. their sushi selection was disgusting. i think i would have had better luck with 7 11 sushi. absolutely horrible. never returning. i swear the buffet just up the road is the same price for a much better quality of buffet. very disappointed.,"disgust, disappointment, annoyance","[INST] A customer left us a 1-star review: 'i've been to this place twice before and thought that maybe the 3rd times a charm right? wrong!! food was cold and any of the meat was hard as a rock. we were told upon entering that we couldn't have the seafood due to a large group 3 bus loads of tourists that was in their banquet room. their sushi selection was disgusting. i think i would have had better luck with 7 11 sushi. absolutely horrible. never returning. i swear the buffet just up the road is the same price for a much better quality of buffet. very disappointed.' The customer feels disgust, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i've been to this place twice before and thought that maybe the 3rd times a charm right? wrong!! food was cold and any of the meat was hard as a rock. we were told upon entering that we couldn't have the seafood due to a large group 3 bus loads of tourists that was in their banquet room. their sushi selection was disgusting. i think i would have had better luck with 7 11 sushi. absolutely horrible. never returning. i swear the buffet just up the road is the same price for a much better quality of buffet. very disappointed.' The customer feels disgust, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the poor quality of food and service: Acknowledge the customer's disappointment and express regret for their experience.

2. Address the food quality issue: Investigate the cause of the cold and hard food, and ensure that proper cooking and food storage procedures are followed to prevent such incidents in the future.

3. Offer a solution for the seafood restriction: Apologize for the inconvenience caused by the large group reservation and offer alternatives, such as a pre-order system for seafood or a separate seating area for customers who prefer seafood."
1,"SCAM. STAY AWAY. \n\nLike everyone else, I purchased a Living Social deal for this company last week. I received an email from Living Social this morning saying \""You recently redeemed your deal to Maid by Design. How did it go? We want to know.\""\n\nI was confused as I have NOT redeemed the deal or made an appointment yet, so I logged in to see if it was a mistake. My account said that the merchant (Maid By Design) marked the deal off as \""redeemed\"". \n\nI called Living Social and the rep tried to get a hold of the merchant while I was on hold, but not surprisingly they could not reach her. They will try again within 24 hours and then escalate the problem. I just want my money refunded at this point.","scam. stay away. n nlike everyone else, i purchased a living social deal for this company last week. i received an email from living social this morning saying you recently redeemed your deal to maid by design. how did it go? we want to know. n ni was confused as i have not redeemed the deal or made an appointment yet, so i logged in to see if it was a mistake. my account said that the merchant maid by design marked the deal off as redeemed . n ni called living social and the rep tried to get a hold of the merchant while i was on hold, but not surprisingly they could not reach her. they will try again within 24 hours and then escalate the problem. i just want my money refunded at this point.","confusion, neutral, annoyance","[INST] A customer left us a 1-star review: 'scam. stay away. n nlike everyone else, i purchased a living social deal for this company last week. i received an email from living social this morning saying you recently redeemed your deal to maid by design. how did it go? we want to know. n ni was confused as i have not redeemed the deal or made an appointment yet, so i logged in to see if it was a mistake. my account said that the merchant maid by design marked the deal off as redeemed . n ni called living social and the rep tried to get a hold of the merchant while i was on hold, but not surprisingly they could not reach her. they will try again within 24 hours and then escalate the problem. i just want my money refunded at this point.' The customer feels confusion, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'scam. stay away. n nlike everyone else, i purchased a living social deal for this company last week. i received an email from living social this morning saying you recently redeemed your deal to maid by design. how did it go? we want to know. n ni was confused as i have not redeemed the deal or made an appointment yet, so i logged in to see if it was a mistake. my account said that the merchant maid by design marked the deal off as redeemed . n ni called living social and the rep tried to get a hold of the merchant while i was on hold, but not surprisingly they could not reach her. they will try again within 24 hours and then escalate the problem. i just want my money refunded at this point.' The customer feels confusion, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond promptly to the review, acknowledging the customer's confusion and frustration. Apologize for the inconvenience they have experienced.

2. Investigate the problem: Contact the merchant, Maid by Design, to understand why the deal was marked as redeemed without the customer making an appointment.

3. Take immediate action: If the investigation confirms that there was an error, refund the customer's money immediately. If the issue is not clear, offer a solution such as extending the deal expiration date or providing a discount on a future service."
1,"Again ,let me start by saying I am in the restaurant business. \nUncle Bears is a cute idea gone wrong. The concept is lost....what is Uncle Bears ? A sports bar, A pet friendly family restaurant?  An offshoot of an often repeated some kind of something with no identity? I am not sure what it is. \nI am sure that the food is HORRIBLE. Just garbage....The taste reflects the quality....HORRENDOUS. Enough said on the food.\nAmbience.......HUH ? I along with all 4 of my dining companions were totally confused as to what they were trying to do. In addition, we all thought it was a \""hollow\"" feeling in the restaurant. It just doesn't work. It is a cross between several ideas that do not go together at all.\nPrice point is 3 steps above the quality of food being served. Alot of other reviews state precisely this. The price is an insult to those of us that know better. If you don't know better ...enjoy. But enjoy soon the doors will be closing.","again ,let me start by saying i am in the restaurant business. nuncle bears is a cute idea gone wrong. the concept is lost....what is uncle bears ? a sports bar, a pet friendly family restaurant? an offshoot of an often repeated some kind of something with no identity? i am not sure what it is. ni am sure that the food is horrible. just garbage....the taste reflects the quality....horrendous. enough said on the food. nambience.......huh ? i along with all 4 of my dining companions were totally confused as to what they were trying to do. in addition, we all thought it was a hollow feeling in the restaurant. it just doesn't work. it is a cross between several ideas that do not go together at all. nprice point is 3 steps above the quality of food being served. alot of other reviews state precisely this. the price is an insult to those of us that know better. if you don't know better ...enjoy. but enjoy soon the doors will be closing.","confusion, disappointment, annoyance","[INST] A customer left us a 1-star review: 'again ,let me start by saying i am in the restaurant business. nuncle bears is a cute idea gone wrong. the concept is lost....what is uncle bears ? a sports bar, a pet friendly family restaurant? an offshoot of an often repeated some kind of something with no identity? i am not sure what it is. ni am sure that the food is horrible. just garbage....the taste reflects the quality....horrendous. enough said on the food. nambience.......huh ? i along with all 4 of my dining companions were totally confused as to what they were trying to do. in addition, we all thought it was a hollow feeling in the restaurant. it just doesn't work. it is a cross between several ideas that do not go together at all. nprice point is 3 steps above the quality of food being served. alot of other reviews state precisely this. the price is an insult to those of us that know better. if you don't know better ...enjoy. but enjoy soon the doors will be closing.' The customer feels confusion, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'again ,let me start by saying i am in the restaurant business. nuncle bears is a cute idea gone wrong. the concept is lost....what is uncle bears ? a sports bar, a pet friendly family restaurant? an offshoot of an often repeated some kind of something with no identity? i am not sure what it is. ni am sure that the food is horrible. just garbage....the taste reflects the quality....horrendous. enough said on the food. nambience.......huh ? i along with all 4 of my dining companions were totally confused as to what they were trying to do. in addition, we all thought it was a hollow feeling in the restaurant. it just doesn't work. it is a cross between several ideas that do not go together at all. nprice point is 3 steps above the quality of food being served. alot of other reviews state precisely this. the price is an insult to those of us that know better. if you don't know better ...enjoy. but enjoy soon the doors will be closing.' The customer feels confusion, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Uncle Bears, consider the following steps:

1. Clarify the concept: Clearly define the identity of Uncle Bears, whether it's a sports bar, family restaurant, or pet-friendly establishment. Ensure that the concept is consistent across all marketing materials, menus, and in-restaurant decor.

2. Enhance food quality: Improve the taste and quality of the food served, focusing on using fresh ingredients and refining recipes. Consider hiring a professional chef or consulting with food experts to help elevate the menu."
1,"The server was nice and they are Filipino but that's the only thing this place had going for them :(\n\nHad the pancit it was supposed to come with chicken and shrimp instead it came with very fatty almost inedible pork, and a couple shrimp.\n\nIt was flavorless and I couldn't even bring myself to eat the leftovers.\n\nThe portions were great but the food was not. \n It was also a little frustrating because we ordered and about ten minutes later a Filipino family walked in and received apps and their entrees before we received our food. \nIt was a clean place and they have karaoke.","the server was nice and they are filipino but that's the only thing this place had going for them n nhad the pancit it was supposed to come with chicken and shrimp instead it came with very fatty almost inedible pork, and a couple shrimp. n nit was flavorless and i couldn't even bring myself to eat the leftovers. n nthe portions were great but the food was not. n it was also a little frustrating because we ordered and about ten minutes later a filipino family walked in and received apps and their entrees before we received our food. nit was a clean place and they have karaoke.","annoyance, disappointment, neutral","[INST] A customer left us a 1-star review: 'the server was nice and they are filipino but that's the only thing this place had going for them n nhad the pancit it was supposed to come with chicken and shrimp instead it came with very fatty almost inedible pork, and a couple shrimp. n nit was flavorless and i couldn't even bring myself to eat the leftovers. n nthe portions were great but the food was not. n it was also a little frustrating because we ordered and about ten minutes later a filipino family walked in and received apps and their entrees before we received our food. nit was a clean place and they have karaoke.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the server was nice and they are filipino but that's the only thing this place had going for them n nhad the pancit it was supposed to come with chicken and shrimp instead it came with very fatty almost inedible pork, and a couple shrimp. n nit was flavorless and i couldn't even bring myself to eat the leftovers. n nthe portions were great but the food was not. n it was also a little frustrating because we ordered and about ten minutes later a filipino family walked in and received apps and their entrees before we received our food. nit was a clean place and they have karaoke.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the inconvenience and mistake in the order, acknowledging the disappointment and frustration felt.
2. Offer a complimentary meal or discount on their next visit to make up for the unsatisfactory experience.
3. Address the issue of the kitchen mistake by ensuring that the correct ingredients are used in the pancit dish, specifically the chicken and shrimp, and that the pork is leaner and more flavorful.
4. Improve the ordering process to ensure that all customers are served in a timely and fair manner, regardless of their ethnicity or language."
1,"I went in to Wii play games today to purchase Nintendo NES games. I had a list of games I wanted to pick up, including some higher priced games. \nJust note that this isn't the first time I've shopped here or had this type of service from the owner... \nWhen I walked in I saw the owner Mickey. I walked up to him sitting at a table by himself with a laptop and cards in his hand. I greeted him, even by name. This dude didn't even have the decency to look up at a customer and greet me properly. He kept his face buried in his cards and said \""sup\"". This isn't the first time this has happened to me. I then walked around and looked at all the games. An employee named Dave, actually greeted me and asked if I had any questions. I responded and asked to check stock on several games. Dave was helpful, but the prices on the games were ridiculously overpriced, and the owners attitude left such a bad impression with me that I decided to leave. I asked how much a sealed Majora's Mask was and Dave told me $500.00. I could get this item on eBay all day at $200.00. This is a mom and pop shop with old vintage games, but without the mom and pop shop courtesy. I don't know how he keeps in business with his ridiculous prices on USED games or lack of people skills, professionalism and customer service. I'm never going back to this place and would rather take my chances and my business to eBay!! I should of left when the owner was too busy to look up at a customer and say hello, instead of \""Sup\"".","i went in to wii play games today to purchase nintendo nes games. i had a list of games i wanted to pick up, including some higher priced games. njust note that this isn't the first time i've shopped here or had this type of service from the owner... nwhen i walked in i saw the owner mickey. i walked up to him sitting at a table by himself with a laptop and cards in his hand. i greeted him, even by name. this dude didn't even have the decency to look up at a customer and greet me properly. he kept his face buried in his cards and said sup . this isn't the first time this has happened to me. i then walked around and looked at all the games. an employee named dave, actually greeted me and asked if i had any questions. i responded and asked to check stock on several games. dave was helpful, but the prices on the games were ridiculously overpriced, and the owners attitude left such a bad impression with me that i decided to leave. i asked how much a sealed majora's mask was and dave told me 500.00. i could get this item on ebay all day at 200.00. this is a mom and pop shop with old vintage games, but without the mom and pop shop courtesy. i don't know how he keeps in business with his ridiculous prices on used games or lack of people skills, professionalism and customer service. i'm never going back to this place and would rather take my chances and my business to ebay!! i should of left when the owner was too busy to look up at a customer and say hello, instead of sup .","neutral, annoyance, disapproval","[INST] A customer left us a 1-star review: 'i went in to wii play games today to purchase nintendo nes games. i had a list of games i wanted to pick up, including some higher priced games. njust note that this isn't the first time i've shopped here or had this type of service from the owner... nwhen i walked in i saw the owner mickey. i walked up to him sitting at a table by himself with a laptop and cards in his hand. i greeted him, even by name. this dude didn't even have the decency to look up at a customer and greet me properly. he kept his face buried in his cards and said sup . this isn't the first time this has happened to me. i then walked around and looked at all the games. an employee named dave, actually greeted me and asked if i had any questions. i responded and asked to check stock on several games. dave was helpful, but the prices on the games were ridiculously overpriced, and the owners attitude left such a bad impression with me that i decided to leave. i asked how much a sealed majora's mask was and dave told me 500.00. i could get this item on ebay all day at 200.00. this is a mom and pop shop with old vintage games, but without the mom and pop shop courtesy. i don't know how he keeps in business with his ridiculous prices on used games or lack of people skills, professionalism and customer service. i'm never going back to this place and would rather take my chances and my business to ebay!! i should of left when the owner was too busy to look up at a customer and say hello, instead of sup .' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i went in to wii play games today to purchase nintendo nes games. i had a list of games i wanted to pick up, including some higher priced games. njust note that this isn't the first time i've shopped here or had this type of service from the owner... nwhen i walked in i saw the owner mickey. i walked up to him sitting at a table by himself with a laptop and cards in his hand. i greeted him, even by name. this dude didn't even have the decency to look up at a customer and greet me properly. he kept his face buried in his cards and said sup . this isn't the first time this has happened to me. i then walked around and looked at all the games. an employee named dave, actually greeted me and asked if i had any questions. i responded and asked to check stock on several games. dave was helpful, but the prices on the games were ridiculously overpriced, and the owners attitude left such a bad impression with me that i decided to leave. i asked how much a sealed majora's mask was and dave told me 500.00. i could get this item on ebay all day at 200.00. this is a mom and pop shop with old vintage games, but without the mom and pop shop courtesy. i don't know how he keeps in business with his ridiculous prices on used games or lack of people skills, professionalism and customer service. i'm never going back to this place and would rather take my chances and my business to ebay!! i should of left when the owner was too busy to look up at a customer and say hello, instead of sup .' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve store atmosphere and greeting: Ensure that our staff greets customers warmly and professionally upon entry, making them feel welcome.

2. Train staff on customer service: Provide training to staff on the importance of customer service, including active listening, empathy, and problem-solving skills.

3. Address pricing concerns: Review the pricing of our products, particularly higher-priced items, to ensure they are competitive with online marketplaces like eBay."
1,"I've only been here once, but thought I'd share after reading some other reviews. \n\nFirst off, this is NOT TexMex. I'm not sure what I would classify it as, maybe AmeriMex, but definitely NOT TexMex. \n\nNow that I have that out of the way, I'll say that I like El Cancun. \n\nI do not like this El Cancun. \n\nWhile it looks decent on the outside and the inside, the food and service were simply terrible. Chicken was very watered down, the salsa was flavorless, and the service make a fast food chain look really good. Just a poor, poor experience at this location overall. If this was the only El Cancun in Charlotte, I would feel the same way many posters do and just never come back. \n\nLuckily for me, I live in Rock Hill. There's an El Cancun here. And it's pretty awesome. I won't give it a full on review because this isn't really the place for it, but suffice it to say that if you're in RH and you see the El Cancun and you go \""ugh, no way that place is terrible\"" don't put your experience with the really shitty location on to the one in Rock Hill and give the other one a chance.","i've only been here once, but thought i'd share after reading some other reviews. n nfirst off, this is not texmex. i'm not sure what i would classify it as, maybe amerimex, but definitely not texmex. n nnow that i have that out of the way, i'll say that i like el cancun. n ni do not like this el cancun. n nwhile it looks decent on the outside and the inside, the food and service were simply terrible. chicken was very watered down, the salsa was flavorless, and the service make a fast food chain look really good. just a poor, poor experience at this location overall. if this was the only el cancun in charlotte, i would feel the same way many posters do and just never come back. n nluckily for me, i live in rock hill. there's an el cancun here. and it's pretty awesome. i won't give it a full on review because this isn't really the place for it, but suffice it to say that if you're in rh and you see the el cancun and you go ugh, no way that place is terrible don't put your experience with the really shitty location on to the one in rock hill and give the other one a chance.","disapproval, annoyance, neutral","[INST] A customer left us a 1-star review: 'i've only been here once, but thought i'd share after reading some other reviews. n nfirst off, this is not texmex. i'm not sure what i would classify it as, maybe amerimex, but definitely not texmex. n nnow that i have that out of the way, i'll say that i like el cancun. n ni do not like this el cancun. n nwhile it looks decent on the outside and the inside, the food and service were simply terrible. chicken was very watered down, the salsa was flavorless, and the service make a fast food chain look really good. just a poor, poor experience at this location overall. if this was the only el cancun in charlotte, i would feel the same way many posters do and just never come back. n nluckily for me, i live in rock hill. there's an el cancun here. and it's pretty awesome. i won't give it a full on review because this isn't really the place for it, but suffice it to say that if you're in rh and you see the el cancun and you go ugh, no way that place is terrible don't put your experience with the really shitty location on to the one in rock hill and give the other one a chance.' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i've only been here once, but thought i'd share after reading some other reviews. n nfirst off, this is not texmex. i'm not sure what i would classify it as, maybe amerimex, but definitely not texmex. n nnow that i have that out of the way, i'll say that i like el cancun. n ni do not like this el cancun. n nwhile it looks decent on the outside and the inside, the food and service were simply terrible. chicken was very watered down, the salsa was flavorless, and the service make a fast food chain look really good. just a poor, poor experience at this location overall. if this was the only el cancun in charlotte, i would feel the same way many posters do and just never come back. n nluckily for me, i live in rock hill. there's an el cancun here. and it's pretty awesome. i won't give it a full on review because this isn't really the place for it, but suffice it to say that if you're in rh and you see the el cancun and you go ugh, no way that place is terrible don't put your experience with the really shitty location on to the one in rock hill and give the other one a chance.' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your establishment, we can focus on the following areas:

1. Clarify the cuisine: Make it clearer that your restaurant serves a specific type of cuisine, perhaps ""Amerimex,"" as the customer mentioned, or another appropriate term. This will help manage customer expectations.

2. Enhance food quality: Improve the taste and texture of the chicken and salsa to make them more flavorful and less watered down.

3. Improve service: Train staff to provide quick, friendly, and efficient service that exceeds the standards of fast-food chains."
1,We waited hours to get in by the time we got in I was not hungry... I did not see anything exceptional so crowded .   I guess if you love crab legs then enjoy. but i dont eat that....  Disappointed... and expensive!   I rather pay that price and have a nice sit down dinner!,we waited hours to get in by the time we got in i was not hungry... i did not see anything exceptional so crowded . i guess if you love crab legs then enjoy. but i dont eat that.... disappointed... and expensive! i rather pay that price and have a nice sit down dinner!,"disappointment, disapproval, neutral","[INST] A customer left us a 1-star review: 'we waited hours to get in by the time we got in i was not hungry... i did not see anything exceptional so crowded . i guess if you love crab legs then enjoy. but i dont eat that.... disappointed... and expensive! i rather pay that price and have a nice sit down dinner!' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'we waited hours to get in by the time we got in i was not hungry... i did not see anything exceptional so crowded . i guess if you love crab legs then enjoy. but i dont eat that.... disappointed... and expensive! i rather pay that price and have a nice sit down dinner!' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Improve wait times: Reduce the waiting time for customers to be seated, possibly by increasing staff during peak hours or optimizing the seating arrangement.

2. Enhance menu variety: Offer a wider range of dishes that cater to various preferences, not just seafood. This could include vegetarian, vegan, and non-seafood options.

3. Communicate wait times: Keep customers informed about their wait time, either through a text message or call system. This can help manage expectations and reduce feelings of frustration."
1,Food was NOT GOOD at all! My husband & I ate here a couple weeks ago for the first time. I ordered a salad & basil pesto cream pasta & my husband ordered the spinach & feta pasta. The salad was just a huge plate of spring mix (nothing else in it) with WAY to much vinegar dressing. My lettuce was drowning in the vinegar. My pesto pasta had no flavor (did not taste like a cream sauce to me) & the pesto was so runny/watery & way too much sauce not enough noodles. My husband's pasta had even less flavor than mine. We ate about a quarter of the food & couldn't even finish it. We took it home & it was so bad I didn't even eat my leftovers. And I hate wasting food!! Plus the prices are expensive for the amount of food you get & of course the poor quality. Don't waste your time eating here. There are much better Italian restaurants in Pittsburgh.,food was not good at all! my husband i ate here a couple weeks ago for the first time. i ordered a salad basil pesto cream pasta my husband ordered the spinach feta pasta. the salad was just a huge plate of spring mix nothing else in it with way to much vinegar dressing. my lettuce was drowning in the vinegar. my pesto pasta had no flavor did not taste like a cream sauce to me the pesto was so runny watery way too much sauce not enough noodles. my husband's pasta had even less flavor than mine. we ate about a quarter of the food couldn't even finish it. we took it home it was so bad i didn't even eat my leftovers. and i hate wasting food!! plus the prices are expensive for the amount of food you get of course the poor quality. don't waste your time eating here. there are much better italian restaurants in pittsburgh.,"disapproval, neutral, disappointment","[INST] A customer left us a 1-star review: 'food was not good at all! my husband i ate here a couple weeks ago for the first time. i ordered a salad basil pesto cream pasta my husband ordered the spinach feta pasta. the salad was just a huge plate of spring mix nothing else in it with way to much vinegar dressing. my lettuce was drowning in the vinegar. my pesto pasta had no flavor did not taste like a cream sauce to me the pesto was so runny watery way too much sauce not enough noodles. my husband's pasta had even less flavor than mine. we ate about a quarter of the food couldn't even finish it. we took it home it was so bad i didn't even eat my leftovers. and i hate wasting food!! plus the prices are expensive for the amount of food you get of course the poor quality. don't waste your time eating here. there are much better italian restaurants in pittsburgh.' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'food was not good at all! my husband i ate here a couple weeks ago for the first time. i ordered a salad basil pesto cream pasta my husband ordered the spinach feta pasta. the salad was just a huge plate of spring mix nothing else in it with way to much vinegar dressing. my lettuce was drowning in the vinegar. my pesto pasta had no flavor did not taste like a cream sauce to me the pesto was so runny watery way too much sauce not enough noodles. my husband's pasta had even less flavor than mine. we ate about a quarter of the food couldn't even finish it. we took it home it was so bad i didn't even eat my leftovers. and i hate wasting food!! plus the prices are expensive for the amount of food you get of course the poor quality. don't waste your time eating here. there are much better italian restaurants in pittsburgh.' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Ingredients: Ensure that the ingredients used in our dishes are fresh and of high quality. This includes the lettuce, pasta, and sauces.

2. Portion Sizes: Adjust the portion sizes to be more generous, especially for pasta dishes. Customers should feel satisfied with the amount of food they receive.

3. Taste and Flavor: Improve the taste and flavor of our dishes, particularly the pesto and cream sauces. We can do this by adjusting recipes or sourcing better ingredients."
1,"Horrible company. I reserved a full size sedan, they didn't say anything at the counter they are out of sedans and stuck me with a jeep suv. \n\nCalling it  \""upgrade\"". When I found out and asked them to give me the Camry parked next to the jeep. The attendant said the Camry is going to auction. Yea right. The jeep was the worst car I ever driven. It is bouncy and the turn signal doesn't even work properly.","horrible company. i reserved a full size sedan, they didn't say anything at the counter they are out of sedans and stuck me with a jeep suv. n ncalling it upgrade . when i found out and asked them to give me the camry parked next to the jeep. the attendant said the camry is going to auction. yea right. the jeep was the worst car i ever driven. it is bouncy and the turn signal doesn't even work properly.","disgust, annoyance, disappointment","[INST] A customer left us a 1-star review: 'horrible company. i reserved a full size sedan, they didn't say anything at the counter they are out of sedans and stuck me with a jeep suv. n ncalling it upgrade . when i found out and asked them to give me the camry parked next to the jeep. the attendant said the camry is going to auction. yea right. the jeep was the worst car i ever driven. it is bouncy and the turn signal doesn't even work properly.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'horrible company. i reserved a full size sedan, they didn't say anything at the counter they are out of sedans and stuck me with a jeep suv. n ncalling it upgrade . when i found out and asked them to give me the camry parked next to the jeep. the attendant said the camry is going to auction. yea right. the jeep was the worst car i ever driven. it is bouncy and the turn signal doesn't even work properly.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  1. Improve Communication: Notify customers promptly about any changes or issues with their reservations. In this case, informing the customer about the unavailability of the full-size sedan and offering an alternative with a clear explanation would have been more customer-friendly.

2. Offer a Solution: Instead of simply assigning a different vehicle, offer a solution that addresses the customer's concerns. In this case, offering to fix the turn signal or providing a different vehicle that meets the customer's needs could have helped.

3. Maintain Vehicle Quality: Ensure that all vehicles are well-maintained and in good working condition."
1,"A 1.5, rounding down. The staff deserve some stars. Aside from the corporate Westgate timeshare gimmicks, they were generally very cool. \n\nWe were taken to the 'welcome desk' after checking in. The staff have been trained by this corporation to prey on ignorant vacationers in a very sleazy and manipulative way. We had no idea that all the freebies they were 'giving' us had anything to do with a timeshare presentation...till I asked what the catch was about 10 mins in. They're like pushy car salesmen, but way worse. Very disrespectful and don't take NO for an answer. Left a bad taste in my mouth and certainly won't be returning to the LVH because of this. Gross. If you stay here, just get your keys and ignore anyone till you're in your room. \n\nWe booked through getaroom.com. It was cheap and we got no more than what we paid for. The bathroom had its original pink 70s tile, its lighting was sterile, and the shower faucet was weak and falling apart. There was a noticeable red stain on the carpet, possibly blood. Something they definitely should've noticed while cleaning. Like a cheap motel. And our TV quality was junk. Our friends' room was a lot nicer, so I'm guessing they put the cheap bookies into the cheaper rooms. The pool was filled with families and kids, so don't expect to relax or have a Vegas pool party experience here. Monorail access was great though!","a 1.5, rounding down. the staff deserve some stars. aside from the corporate westgate timeshare gimmicks, they were generally very cool. n nwe were taken to the 'welcome desk' after checking in. the staff have been trained by this corporation to prey on ignorant vacationers in a very sleazy and manipulative way. we had no idea that all the freebies they were 'giving' us had anything to do with a timeshare presentation...till i asked what the catch was about 10 mins in. they're like pushy car salesmen, but way worse. very disrespectful and don't take no for an answer. left a bad taste in my mouth and certainly won't be returning to the lvh because of this. gross. if you stay here, just get your keys and ignore anyone till you're in your room. n nwe booked through getaroom.com. it was cheap and we got no more than what we paid for. the bathroom had its original pink 70s tile, its lighting was sterile, and the shower faucet was weak and falling apart. there was a noticeable red stain on the carpet, possibly blood. something they definitely should've noticed while cleaning. like a cheap motel. and our tv quality was junk. our friends' room was a lot nicer, so i'm guessing they put the cheap bookies into the cheaper rooms. the pool was filled with families and kids, so don't expect to relax or have a vegas pool party experience here. monorail access was great though!","annoyance, neutral, disapproval","[INST] A customer left us a 1-star review: 'a 1.5, rounding down. the staff deserve some stars. aside from the corporate westgate timeshare gimmicks, they were generally very cool. n nwe were taken to the 'welcome desk' after checking in. the staff have been trained by this corporation to prey on ignorant vacationers in a very sleazy and manipulative way. we had no idea that all the freebies they were 'giving' us had anything to do with a timeshare presentation...till i asked what the catch was about 10 mins in. they're like pushy car salesmen, but way worse. very disrespectful and don't take no for an answer. left a bad taste in my mouth and certainly won't be returning to the lvh because of this. gross. if you stay here, just get your keys and ignore anyone till you're in your room. n nwe booked through getaroom.com. it was cheap and we got no more than what we paid for. the bathroom had its original pink 70s tile, its lighting was sterile, and the shower faucet was weak and falling apart. there was a noticeable red stain on the carpet, possibly blood. something they definitely should've noticed while cleaning. like a cheap motel. and our tv quality was junk. our friends' room was a lot nicer, so i'm guessing they put the cheap bookies into the cheaper rooms. the pool was filled with families and kids, so don't expect to relax or have a vegas pool party experience here. monorail access was great though!' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'a 1.5, rounding down. the staff deserve some stars. aside from the corporate westgate timeshare gimmicks, they were generally very cool. n nwe were taken to the 'welcome desk' after checking in. the staff have been trained by this corporation to prey on ignorant vacationers in a very sleazy and manipulative way. we had no idea that all the freebies they were 'giving' us had anything to do with a timeshare presentation...till i asked what the catch was about 10 mins in. they're like pushy car salesmen, but way worse. very disrespectful and don't take no for an answer. left a bad taste in my mouth and certainly won't be returning to the lvh because of this. gross. if you stay here, just get your keys and ignore anyone till you're in your room. n nwe booked through getaroom.com. it was cheap and we got no more than what we paid for. the bathroom had its original pink 70s tile, its lighting was sterile, and the shower faucet was weak and falling apart. there was a noticeable red stain on the carpet, possibly blood. something they definitely should've noticed while cleaning. like a cheap motel. and our tv quality was junk. our friends' room was a lot nicer, so i'm guessing they put the cheap bookies into the cheaper rooms. the pool was filled with families and kids, so don't expect to relax or have a vegas pool party experience here. monorail access was great though!' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Transparency: Clearly communicate the timeshare presentation policy at the time of booking or check-in, so guests are not caught off-guard.

2. Respectful Sales Approach: Train our staff to approach timeshare presentations in a more respectful and less pushy manner, giving guests the option to opt-out without feeling pressured.

3. Room Quality: Upgrade the rooms with more modern amenities, such as updated bathrooms, better shower faucets, and clean carpets. Ensure that rooms are thoroughly cleaned and inspected before guests arrive."
1,"I took my newborn at cascade location for her very first visit and the front staff are horrible. They dont make u feel welcome in any way.no hi, no good morning like they hate their job(they suck and miserable). Dont bother calling their medical assistance phone line because no one will reply. We called a couple of times and after 48hrs still had no reply, seems like they dont care about our concerns with the babys health but I bet theyre on point on billing matters. I recommend united healthcare at sw location with dr Dani my other child used to go there, Its just too bad they dont take culinary insurance.","i took my newborn at cascade location for her very first visit and the front staff are horrible. they dont make u feel welcome in any way.no hi, no good morning like they hate their job they suck and miserable . dont bother calling their medical assistance phone line because no one will reply. we called a couple of times and after 48hrs still had no reply, seems like they dont care about our concerns with the babys health but i bet theyre on point on billing matters. i recommend united healthcare at sw location with dr dani my other child used to go there, its just too bad they dont take culinary insurance.","annoyance, disapproval, disappointment","[INST] A customer left us a 1-star review: 'i took my newborn at cascade location for her very first visit and the front staff are horrible. they dont make u feel welcome in any way.no hi, no good morning like they hate their job they suck and miserable . dont bother calling their medical assistance phone line because no one will reply. we called a couple of times and after 48hrs still had no reply, seems like they dont care about our concerns with the babys health but i bet theyre on point on billing matters. i recommend united healthcare at sw location with dr dani my other child used to go there, its just too bad they dont take culinary insurance.' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i took my newborn at cascade location for her very first visit and the front staff are horrible. they dont make u feel welcome in any way.no hi, no good morning like they hate their job they suck and miserable . dont bother calling their medical assistance phone line because no one will reply. we called a couple of times and after 48hrs still had no reply, seems like they dont care about our concerns with the babys health but i bet theyre on point on billing matters. i recommend united healthcare at sw location with dr dani my other child used to go there, its just too bad they dont take culinary insurance.' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Train our front staff on the importance of customer service and making customers feel welcome. This includes greeting customers warmly, using polite and friendly language, and showing genuine interest in their concerns.

2. Implement a system for responding to customer inquiries and complaints in a timely manner. This could involve setting response time goals, assigning specific team members to handle customer service, and regularly reviewing and improving our response process.

3. Address the specific concerns raised in the review, such as the lack of response from the medical assistance phone line."
1,If there is a negative 1 for a review i would say it's belooooow negative! This hotel sucks!!!!!!!!  U book a room 3 months earlier and they still cant guarantee u a room! All the staff are making excuses for the looooooong wait! And they have a bitchy attitude and that makes it more\nAnnoying!!!!! Do not come to\nThis hotel. So ghetto and the service is the  WORST. WORST of the WORST!!!!!!!!!!,if there is a negative 1 for a review i would say it's belooooow negative! this hotel sucks!!!!!!!! u book a room 3 months earlier and they still cant guarantee u a room! all the staff are making excuses for the looooooong wait! and they have a bitchy attitude and that makes it more nannoying!!!!! do not come to nthis hotel. so ghetto and the service is the worst. worst of the worst!!!!!!!!!!,"annoyance, disgust, anger","[INST] A customer left us a 1-star review: 'if there is a negative 1 for a review i would say it's belooooow negative! this hotel sucks!!!!!!!! u book a room 3 months earlier and they still cant guarantee u a room! all the staff are making excuses for the looooooong wait! and they have a bitchy attitude and that makes it more nannoying!!!!! do not come to nthis hotel. so ghetto and the service is the worst. worst of the worst!!!!!!!!!!' The customer feels annoyance, disgust, anger. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'if there is a negative 1 for a review i would say it's belooooow negative! this hotel sucks!!!!!!!! u book a room 3 months earlier and they still cant guarantee u a room! all the staff are making excuses for the looooooong wait! and they have a bitchy attitude and that makes it more nannoying!!!!! do not come to nthis hotel. so ghetto and the service is the worst. worst of the worst!!!!!!!!!!' The customer feels annoyance, disgust, anger. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at our hotel, we can take the following steps:

1. Apologize for the inconvenience: Acknowledge the customer's frustration and apologize for the poor service they experienced.

2. Address the issue: Investigate the reason for the long wait for the room booking and provide a solution, such as offering a complimentary upgrade or a discount on their stay.

3. Improve communication: Ensure that our staff is well-informed about room availability and provides clear and timely updates to customers."
1,"This is one of the worst services I have ever had, PERIOD.\nI had these guys come and fix the front door of my restaurant for $500. I was told there was a warranty.\nWithin a half year, the door broke again on the first windy day since the repair. When inquiring about the warranty, they told me parts were free, but labor would be around $500 again. Furthermore, instead of taking responsibility, they had the gall to now tell me that our door shouldn't open outwards, and that we should just keep it open all the time on windy days and wait until it is no longer windy before closing it.  Right... after 11 years in business, it was just PURE LUCK that the door never broke. And when it finally did, their \""repair\"" lasted less than half a year.  This is absurd, and borderline FRAUD. Never ever use their services, unless you want to donate to a shady business.","this is one of the worst services i have ever had, period. ni had these guys come and fix the front door of my restaurant for 500. i was told there was a warranty. nwithin a half year, the door broke again on the first windy day since the repair. when inquiring about the warranty, they told me parts were free, but labor would be around 500 again. furthermore, instead of taking responsibility, they had the gall to now tell me that our door shouldn't open outwards, and that we should just keep it open all the time on windy days and wait until it is no longer windy before closing it. right... after 11 years in business, it was just pure luck that the door never broke. and when it finally did, their repair lasted less than half a year. this is absurd, and borderline fraud. never ever use their services, unless you want to donate to a shady business.","annoyance, disgust, neutral","[INST] A customer left us a 1-star review: 'this is one of the worst services i have ever had, period. ni had these guys come and fix the front door of my restaurant for 500. i was told there was a warranty. nwithin a half year, the door broke again on the first windy day since the repair. when inquiring about the warranty, they told me parts were free, but labor would be around 500 again. furthermore, instead of taking responsibility, they had the gall to now tell me that our door shouldn't open outwards, and that we should just keep it open all the time on windy days and wait until it is no longer windy before closing it. right... after 11 years in business, it was just pure luck that the door never broke. and when it finally did, their repair lasted less than half a year. this is absurd, and borderline fraud. never ever use their services, unless you want to donate to a shady business.' The customer feels annoyance, disgust, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this is one of the worst services i have ever had, period. ni had these guys come and fix the front door of my restaurant for 500. i was told there was a warranty. nwithin a half year, the door broke again on the first windy day since the repair. when inquiring about the warranty, they told me parts were free, but labor would be around 500 again. furthermore, instead of taking responsibility, they had the gall to now tell me that our door shouldn't open outwards, and that we should just keep it open all the time on windy days and wait until it is no longer windy before closing it. right... after 11 years in business, it was just pure luck that the door never broke. and when it finally did, their repair lasted less than half a year. this is absurd, and borderline fraud. never ever use their services, unless you want to donate to a shady business.' The customer feels annoyance, disgust, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the inconvenience and poor service: Acknowledge the customer's frustration and express regret for the unsatisfactory experience they had with our service.

2. Offer a solution to the problem: Offer to repair the door free of charge, including labor costs, to make amends for the broken warranty promise.

3. Address the warranty issue: Clarify the terms of the warranty and ensure that it covers both parts and labor for a reasonable period."
1,"Simple Pros & Cons:\n\nPros:\nGood Location if you're close\n\nCons:\nExtremely unprofessional and rude staff (3 of 3 times I went)\nBy appt were behind in schedule even in the morning - attendance?\n\nPlace was like mid 60s or below, people were staring at each other with fear when AC woudl turn on, while it's 100 outside. \n\nWithout appointment I waited for over an hour then asked staff when might I be finally taken in approximately and was told, \""I don't know\"", so I finally left. \n\nIn Sum - Unless you want mental abuse from the staff, waste of time for the wait, and flu from other people and mid-low 60s freeze, go to the \""normal\"" Summerlin Labcorp, if even a little drive more.","simple pros cons n npros ngood location if you're close n ncons nextremely unprofessional and rude staff 3 of 3 times i went nby appt were behind in schedule even in the morning attendance? n nplace was like mid 60s or below, people were staring at each other with fear when ac woudl turn on, while it's 100 outside. n nwithout appointment i waited for over an hour then asked staff when might i be finally taken in approximately and was told, i don't know , so i finally left. n nin sum unless you want mental abuse from the staff, waste of time for the wait, and flu from other people and mid low 60s freeze, go to the normal summerlin labcorp, if even a little drive more.","neutral, annoyance, disappointment","[INST] A customer left us a 1-star review: 'simple pros cons n npros ngood location if you're close n ncons nextremely unprofessional and rude staff 3 of 3 times i went nby appt were behind in schedule even in the morning attendance? n nplace was like mid 60s or below, people were staring at each other with fear when ac woudl turn on, while it's 100 outside. n nwithout appointment i waited for over an hour then asked staff when might i be finally taken in approximately and was told, i don't know , so i finally left. n nin sum unless you want mental abuse from the staff, waste of time for the wait, and flu from other people and mid low 60s freeze, go to the normal summerlin labcorp, if even a little drive more.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'simple pros cons n npros ngood location if you're close n ncons nextremely unprofessional and rude staff 3 of 3 times i went nby appt were behind in schedule even in the morning attendance? n nplace was like mid 60s or below, people were staring at each other with fear when ac woudl turn on, while it's 100 outside. n nwithout appointment i waited for over an hour then asked staff when might i be finally taken in approximately and was told, i don't know , so i finally left. n nin sum unless you want mental abuse from the staff, waste of time for the wait, and flu from other people and mid low 60s freeze, go to the normal summerlin labcorp, if even a little drive more.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Professionalism: Train staff on customer service skills, including communication, empathy, and patience. Ensure they understand the importance of punctuality and maintaining a welcoming environment.

2. Appointment Management: Improve scheduling and appointment management to minimize delays, especially in the morning. This could involve better organization, staffing, or software solutions.

3. Temperature Control: Address the issue of the cold environment inside the facility. This could involve improving the heating system, adjusting thermostat settings, or providing blankets for customers."
1,"Woof! I went here once and will probably never go back.  I for one am not interested in girls boobies being smothered in my face.  But, my friend bought me a lap dance so I had no choice but to pretend that I was having a blast. The girl kept telling me how soft I was and I was like.....ewww! Anyway, I have no other comments.","woof! i went here once and will probably never go back. i for one am not interested in girls boobies being smothered in my face. but, my friend bought me a lap dance so i had no choice but to pretend that i was having a blast. the girl kept telling me how soft i was and i was like.....ewww! anyway, i have no other comments.","joy, neutral, amusement","[INST] A customer left us a 1-star review: 'woof! i went here once and will probably never go back. i for one am not interested in girls boobies being smothered in my face. but, my friend bought me a lap dance so i had no choice but to pretend that i was having a blast. the girl kept telling me how soft i was and i was like.....ewww! anyway, i have no other comments.' The customer feels joy, neutral, amusement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'woof! i went here once and will probably never go back. i for one am not interested in girls boobies being smothered in my face. but, my friend bought me a lap dance so i had no choice but to pretend that i was having a blast. the girl kept telling me how soft i was and i was like.....ewww! anyway, i have no other comments.' The customer feels joy, neutral, amusement. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, it would be beneficial to clarify and enforce the boundaries of lap dances, ensuring they are respectful and comfortable for all parties involved. This could involve providing clearer information about what to expect during a lap dance, and offering an opt-out option for certain elements that may make customers uncomfortable, such as overly suggestive comments or physical contact. Additionally, training staff to be more sensitive to customer preferences and comfort levels could help prevent similar situations from occurring in the future."
1,"Came here on a date. Food was awesome drinks rocked, server was awesome but the bartender was an asshole. \nThe girls drink came, stank like someone puked in it and there was bits floating around, the server smelled it and gave an odd look stating he will get another. For 10 minutes the server and bartender began conversing about the drink and the bartender sipped it till it was all gone. The server stated to the bartender he's starring at me just make another drink. He didn't. So I got up, threw the receipt book with $20 tip inside and walked out. He shouted Oh ill make you another, I replied, STICK IT.\nIn my opinion, the bartenders an asshole, failed to make another drink and when I was walking out the door offered. It doesn't take over 10 minutes to make a drink, especially when you finished the whole thing.","came here on a date. food was awesome drinks rocked, server was awesome but the bartender was an asshole. nthe girls drink came, stank like someone puked in it and there was bits floating around, the server smelled it and gave an odd look stating he will get another. for 10 minutes the server and bartender began conversing about the drink and the bartender sipped it till it was all gone. the server stated to the bartender he's starring at me just make another drink. he didn't. so i got up, threw the receipt book with 20 tip inside and walked out. he shouted oh ill make you another, i replied, stick it. nin my opinion, the bartenders an asshole, failed to make another drink and when i was walking out the door offered. it doesn't take over 10 minutes to make a drink, especially when you finished the whole thing.","admiration, annoyance, neutral","[INST] A customer left us a 1-star review: 'came here on a date. food was awesome drinks rocked, server was awesome but the bartender was an asshole. nthe girls drink came, stank like someone puked in it and there was bits floating around, the server smelled it and gave an odd look stating he will get another. for 10 minutes the server and bartender began conversing about the drink and the bartender sipped it till it was all gone. the server stated to the bartender he's starring at me just make another drink. he didn't. so i got up, threw the receipt book with 20 tip inside and walked out. he shouted oh ill make you another, i replied, stick it. nin my opinion, the bartenders an asshole, failed to make another drink and when i was walking out the door offered. it doesn't take over 10 minutes to make a drink, especially when you finished the whole thing.' The customer feels admiration, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'came here on a date. food was awesome drinks rocked, server was awesome but the bartender was an asshole. nthe girls drink came, stank like someone puked in it and there was bits floating around, the server smelled it and gave an odd look stating he will get another. for 10 minutes the server and bartender began conversing about the drink and the bartender sipped it till it was all gone. the server stated to the bartender he's starring at me just make another drink. he didn't. so i got up, threw the receipt book with 20 tip inside and walked out. he shouted oh ill make you another, i replied, stick it. nin my opinion, the bartenders an asshole, failed to make another drink and when i was walking out the door offered. it doesn't take over 10 minutes to make a drink, especially when you finished the whole thing.' The customer feels admiration, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, it would be beneficial to address the following issues:

1. Train staff on proper drink preparation to avoid incidents like the one described.
2. Implement a system for handling complaints or issues promptly and professionally. In this case, the bartender should have immediately prepared a new drink upon noticing the issue.
3. Encourage open communication and teamwork among staff members, especially during service hours. The customer's experience was negatively impacted by the perceived argument between the server and bartender."
1,"This place is terrible - now I see why there were so many empty seats in the place. My daughter ordered the taquitos - totally pre frozen - for sure not home made!  My husband ordered a fajita combo w/ short ribs - TERRIBLE - it pretty much went untouched. I ordered the chicken tacos - they didn't taste too bad, but boy does my tummy hurt now!  We would have been better off driving to Elmer's Tacos!","this place is terrible now i see why there were so many empty seats in the place. my daughter ordered the taquitos totally pre frozen for sure not home made! my husband ordered a fajita combo w short ribs terrible it pretty much went untouched. i ordered the chicken tacos they didn't taste too bad, but boy does my tummy hurt now! we would have been better off driving to elmer's tacos!","fear, disappointment, annoyance","[INST] A customer left us a 1-star review: 'this place is terrible now i see why there were so many empty seats in the place. my daughter ordered the taquitos totally pre frozen for sure not home made! my husband ordered a fajita combo w short ribs terrible it pretty much went untouched. i ordered the chicken tacos they didn't taste too bad, but boy does my tummy hurt now! we would have been better off driving to elmer's tacos!' The customer feels fear, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this place is terrible now i see why there were so many empty seats in the place. my daughter ordered the taquitos totally pre frozen for sure not home made! my husband ordered a fajita combo w short ribs terrible it pretty much went untouched. i ordered the chicken tacos they didn't taste too bad, but boy does my tummy hurt now! we would have been better off driving to elmer's tacos!' The customer feels fear, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the customer's feedback: Respond to the review promptly, acknowledging their disappointment and expressing empathy for their experience.

2. Offer a sincere apology: Apologize for the poor quality of the food and the empty seats they noticed.

3. Address the specific issues: Investigate the issues they raised, such as the pre-frozen taquitos and the short ribs in the fajita combo. If these issues are indeed occurring, take immediate steps to rectify them."
1,"If your looking for a relaxing day at the Spa, this is not the one.  First of all, the ambiance alone ruins the experience.  The lights are too bright, which encourages people to talk louder and when a quiet calming environment is needed.  The temperature is close to freezing and doesn't promote relaxation of the muscles.  Secondly, the customer service is marginal.  As I went into the spa, I was directed to the relaxation room without being given a tour of the Amenities, a locker, and a robe.  Here I am waiting for my treatment in my street clothes...I finally had to ask one of the workers to give me a locker and a robe.  Granted, I did only get the ultimate pedicure ($100) and a scalp massage ($95); but if I'm throwing down this kind of cash, I do still want to chill in a robe and relax.\n     The scalp massage felt good, but FM radio music was playing and it didn't exactly enhance the experience...and again, it was freezing!  The ultimate pedicure was more like a semi-deluxe pedicure...where the woman wore latex gloves and massaged my legs with extra oils and lotion...something I would've paid 5x less for somewhere else.  \n     This place is not recommended by me at all.  If you're going to pay a premium price for a relaxing day at the spa...my advice is to GO ELSEWHERE!!!!","if your looking for a relaxing day at the spa, this is not the one. first of all, the ambiance alone ruins the experience. the lights are too bright, which encourages people to talk louder and when a quiet calming environment is needed. the temperature is close to freezing and doesn't promote relaxation of the muscles. secondly, the customer service is marginal. as i went into the spa, i was directed to the relaxation room without being given a tour of the amenities, a locker, and a robe. here i am waiting for my treatment in my street clothes...i finally had to ask one of the workers to give me a locker and a robe. granted, i did only get the ultimate pedicure 100 and a scalp massage 95 but if i'm throwing down this kind of cash, i do still want to chill in a robe and relax. n the scalp massage felt good, but fm radio music was playing and it didn't exactly enhance the experience...and again, it was freezing! the ultimate pedicure was more like a semi deluxe pedicure...where the woman wore latex gloves and massaged my legs with extra oils and lotion...something i would've paid 5x less for somewhere else. n this place is not recommended by me at all. if you're going to pay a premium price for a relaxing day at the spa...my advice is to go elsewhere!!!!","disapproval, neutral, disappointment","[INST] A customer left us a 1-star review: 'if your looking for a relaxing day at the spa, this is not the one. first of all, the ambiance alone ruins the experience. the lights are too bright, which encourages people to talk louder and when a quiet calming environment is needed. the temperature is close to freezing and doesn't promote relaxation of the muscles. secondly, the customer service is marginal. as i went into the spa, i was directed to the relaxation room without being given a tour of the amenities, a locker, and a robe. here i am waiting for my treatment in my street clothes...i finally had to ask one of the workers to give me a locker and a robe. granted, i did only get the ultimate pedicure 100 and a scalp massage 95 but if i'm throwing down this kind of cash, i do still want to chill in a robe and relax. n the scalp massage felt good, but fm radio music was playing and it didn't exactly enhance the experience...and again, it was freezing! the ultimate pedicure was more like a semi deluxe pedicure...where the woman wore latex gloves and massaged my legs with extra oils and lotion...something i would've paid 5x less for somewhere else. n this place is not recommended by me at all. if you're going to pay a premium price for a relaxing day at the spa...my advice is to go elsewhere!!!!' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'if your looking for a relaxing day at the spa, this is not the one. first of all, the ambiance alone ruins the experience. the lights are too bright, which encourages people to talk louder and when a quiet calming environment is needed. the temperature is close to freezing and doesn't promote relaxation of the muscles. secondly, the customer service is marginal. as i went into the spa, i was directed to the relaxation room without being given a tour of the amenities, a locker, and a robe. here i am waiting for my treatment in my street clothes...i finally had to ask one of the workers to give me a locker and a robe. granted, i did only get the ultimate pedicure 100 and a scalp massage 95 but if i'm throwing down this kind of cash, i do still want to chill in a robe and relax. n the scalp massage felt good, but fm radio music was playing and it didn't exactly enhance the experience...and again, it was freezing! the ultimate pedicure was more like a semi deluxe pedicure...where the woman wore latex gloves and massaged my legs with extra oils and lotion...something i would've paid 5x less for somewhere else. n this place is not recommended by me at all. if you're going to pay a premium price for a relaxing day at the spa...my advice is to go elsewhere!!!!' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Ambiance: Adjust the lighting to create a more relaxing and quiet environment. This can help encourage customers to speak more softly and promote a calmer atmosphere.

2. Temperature: Ensure the spa is kept at a comfortable temperature that promotes relaxation of muscles.

3. Customer Service: Provide a tour of the amenities, offer a locker, and a robe upon arrival. This will help the customer feel more comfortable and prepared for their treatment.

4. Communication: Clearly communicate the services offered and their respective prices to avoid any confusion or disappointment."
1,"When you walk into a buzzing restaurant, you'd expect to be greeted by someone, be that a server, a greeter or the bartender. I went in last night, stood around for almost 10 minutes, and was completely ignored. I was meeting a few friends, so I decided to walk across the street and grab a beer and make a reservation (using open table) for 45 minutes later.  Reservation confirmed, and beer finished, I walk back over, walk in to the place and someone's at the computer in the entryway on the phone. He finishes, we make eye contact, he nods and walks away. My friends come in, we wait 10 minutes for someone who works there to talk to us. I tell her we have reservations, she acts like it can't happen, and that it's my mistake, she says that the place is closed for a private party. I ask why there isn't a sign on the door saying 'closed for private party', and I get a ridiculous answer that the \""CEO doesn't like us to do that\"". How dumb is that: you leave your system open to make reservations and you don't alert people that might be going to a show on the north shore that the place is closed. The fake sincerity is what really got me. You know what a 'private party' sign does? It advertises that you are available for private parties, and would have given me an hour to figure out other arrangements.","when you walk into a buzzing restaurant, you'd expect to be greeted by someone, be that a server, a greeter or the bartender. i went in last night, stood around for almost 10 minutes, and was completely ignored. i was meeting a few friends, so i decided to walk across the street and grab a beer and make a reservation using open table for 45 minutes later. reservation confirmed, and beer finished, i walk back over, walk in to the place and someone's at the computer in the entryway on the phone. he finishes, we make eye contact, he nods and walks away. my friends come in, we wait 10 minutes for someone who works there to talk to us. i tell her we have reservations, she acts like it can't happen, and that it's my mistake, she says that the place is closed for a private party. i ask why there isn't a sign on the door saying 'closed for private party', and i get a ridiculous answer that the ceo doesn't like us to do that . how dumb is that you leave your system open to make reservations and you don't alert people that might be going to a show on the north shore that the place is closed. the fake sincerity is what really got me. you know what a 'private party' sign does? it advertises that you are available for private parties, and would have given me an hour to figure out other arrangements.","neutral, realization, disappointment","[INST] A customer left us a 1-star review: 'when you walk into a buzzing restaurant, you'd expect to be greeted by someone, be that a server, a greeter or the bartender. i went in last night, stood around for almost 10 minutes, and was completely ignored. i was meeting a few friends, so i decided to walk across the street and grab a beer and make a reservation using open table for 45 minutes later. reservation confirmed, and beer finished, i walk back over, walk in to the place and someone's at the computer in the entryway on the phone. he finishes, we make eye contact, he nods and walks away. my friends come in, we wait 10 minutes for someone who works there to talk to us. i tell her we have reservations, she acts like it can't happen, and that it's my mistake, she says that the place is closed for a private party. i ask why there isn't a sign on the door saying 'closed for private party', and i get a ridiculous answer that the ceo doesn't like us to do that . how dumb is that you leave your system open to make reservations and you don't alert people that might be going to a show on the north shore that the place is closed. the fake sincerity is what really got me. you know what a 'private party' sign does? it advertises that you are available for private parties, and would have given me an hour to figure out other arrangements.' The customer feels neutral, realization, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'when you walk into a buzzing restaurant, you'd expect to be greeted by someone, be that a server, a greeter or the bartender. i went in last night, stood around for almost 10 minutes, and was completely ignored. i was meeting a few friends, so i decided to walk across the street and grab a beer and make a reservation using open table for 45 minutes later. reservation confirmed, and beer finished, i walk back over, walk in to the place and someone's at the computer in the entryway on the phone. he finishes, we make eye contact, he nods and walks away. my friends come in, we wait 10 minutes for someone who works there to talk to us. i tell her we have reservations, she acts like it can't happen, and that it's my mistake, she says that the place is closed for a private party. i ask why there isn't a sign on the door saying 'closed for private party', and i get a ridiculous answer that the ceo doesn't like us to do that . how dumb is that you leave your system open to make reservations and you don't alert people that might be going to a show on the north shore that the place is closed. the fake sincerity is what really got me. you know what a 'private party' sign does? it advertises that you are available for private parties, and would have given me an hour to figure out other arrangements.' The customer feels neutral, realization, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps can be taken:

1. Enhance customer greeting: Ensure that a staff member greets customers promptly upon entry, whether it's a server, greeter, or bartender.

2. Improve communication: Train staff to be more proactive in communicating with customers, especially when there are changes or issues that may affect their experience, such as a private party or closure.

3. Provide clear signage: Implement clear signage indicating when the restaurant is closed for private parties or other events, to avoid confusion and disappointment for customers."
1,"Grenzwertige Erfahrung:\nPositiv fand ich, das man sich quasi seinen Wunschburger zusammenbauen kann und die recht gute Lage in der Innenstadt, eigentlich keine Schlechte Alternative zu McDonalds und Co die in der Stadt. Die Einrichtung ist sehr schick,auch wenn mir das Pers\u00f6nlich nicht zum Burger essen nicht wirklich passt.Ist aber Ansichtssache.\nGeschmacklich sind die Burger in Ordnung,mehr aber auch nicht. \u00c4ndert auch nichts dran das es Bio ist(ok,die Jalapenos waren sehr gut,aber das wars auch.). Das Fleisch war bei meinen letzten Besuchen innen immer rot. Auf Nachfrage hie\u00df es,es w\u00e4re so Absicht. Naja bin da etwas anderer Meinung mit rohem Hackfleischmein Magen hat sich an dem Abend bedankt. Die Pommes sind f\u00fcr meinen Geschmack zu lasch und hart gewesen. Preislich f\u00fcr meinen Geschmack zu hoch,Preis-Leistung stimmt leider nicht.\nWerde mal in ferner Zukunft vielleicht mal wieder reinschauen, in der Hoffnung das es bis dahin besser geworden ist mit dem rohen Fleisch,will nicht nochmal so viel bezahlen um wieder die halbe Nacht auf der Toilette zu verbringen.\n(Wenn ich richtig informiert bin,ist es nicht zul\u00e4ssig Hackfleisch medium in der Gastronomie zu verkaufen.)","grenzwertige erfahrung npositiv fand ich, das man sich quasi seinen wunschburger zusammenbauen kann und die recht gute lage in der innenstadt, eigentlich keine schlechte alternative zu mcdonalds und co die in der stadt. die einrichtung ist sehr schick,auch wenn mir das pers u00f6nlich nicht zum burger essen nicht wirklich passt.ist aber ansichtssache. ngeschmacklich sind die burger in ordnung,mehr aber auch nicht. u00c4ndert auch nichts dran das es bio ist ok,die jalapenos waren sehr gut,aber das wars auch. . das fleisch war bei meinen letzten besuchen innen immer rot. auf nachfrage hie u00df es,es w u00e4re so absicht. naja bin da etwas anderer meinung mit rohem hackfleischmein magen hat sich an dem abend bedankt. die pommes sind f u00fcr meinen geschmack zu lasch und hart gewesen. preislich f u00fcr meinen geschmack zu hoch,preis leistung stimmt leider nicht. nwerde mal in ferner zukunft vielleicht mal wieder reinschauen, in der hoffnung das es bis dahin besser geworden ist mit dem rohen fleisch,will nicht nochmal so viel bezahlen um wieder die halbe nacht auf der toilette zu verbringen. n wenn ich richtig informiert bin,ist es nicht zul u00e4ssig hackfleisch medium in der gastronomie zu verkaufen.","neutral, approval, annoyance","[INST] A customer left us a 1-star review: 'grenzwertige erfahrung npositiv fand ich, das man sich quasi seinen wunschburger zusammenbauen kann und die recht gute lage in der innenstadt, eigentlich keine schlechte alternative zu mcdonalds und co die in der stadt. die einrichtung ist sehr schick,auch wenn mir das pers u00f6nlich nicht zum burger essen nicht wirklich passt.ist aber ansichtssache. ngeschmacklich sind die burger in ordnung,mehr aber auch nicht. u00c4ndert auch nichts dran das es bio ist ok,die jalapenos waren sehr gut,aber das wars auch. . das fleisch war bei meinen letzten besuchen innen immer rot. auf nachfrage hie u00df es,es w u00e4re so absicht. naja bin da etwas anderer meinung mit rohem hackfleischmein magen hat sich an dem abend bedankt. die pommes sind f u00fcr meinen geschmack zu lasch und hart gewesen. preislich f u00fcr meinen geschmack zu hoch,preis leistung stimmt leider nicht. nwerde mal in ferner zukunft vielleicht mal wieder reinschauen, in der hoffnung das es bis dahin besser geworden ist mit dem rohen fleisch,will nicht nochmal so viel bezahlen um wieder die halbe nacht auf der toilette zu verbringen. n wenn ich richtig informiert bin,ist es nicht zul u00e4ssig hackfleisch medium in der gastronomie zu verkaufen.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'grenzwertige erfahrung npositiv fand ich, das man sich quasi seinen wunschburger zusammenbauen kann und die recht gute lage in der innenstadt, eigentlich keine schlechte alternative zu mcdonalds und co die in der stadt. die einrichtung ist sehr schick,auch wenn mir das pers u00f6nlich nicht zum burger essen nicht wirklich passt.ist aber ansichtssache. ngeschmacklich sind die burger in ordnung,mehr aber auch nicht. u00c4ndert auch nichts dran das es bio ist ok,die jalapenos waren sehr gut,aber das wars auch. . das fleisch war bei meinen letzten besuchen innen immer rot. auf nachfrage hie u00df es,es w u00e4re so absicht. naja bin da etwas anderer meinung mit rohem hackfleischmein magen hat sich an dem abend bedankt. die pommes sind f u00fcr meinen geschmack zu lasch und hart gewesen. preislich f u00fcr meinen geschmack zu hoch,preis leistung stimmt leider nicht. nwerde mal in ferner zukunft vielleicht mal wieder reinschauen, in der hoffnung das es bis dahin besser geworden ist mit dem rohen fleisch,will nicht nochmal so viel bezahlen um wieder die halbe nacht auf der toilette zu verbringen. n wenn ich richtig informiert bin,ist es nicht zul u00e4ssig hackfleisch medium in der gastronomie zu verkaufen.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following concerns:

1. Quality of the meat: Ensure that the meat is cooked properly and consistently, not raw or overcooked.
2. Taste of the burgers: Improve the flavor profile of the burgers, possibly by adjusting seasonings or ingredients.
3. Price: Review the pricing strategy to ensure it is competitive and offers good value for the quality of the food.
4. Communication: Be more transparent about the cooking process, especially when it comes to raw meat, and address any concerns about the use of raw meat in the kitchen."
1,"This motel is close to the strip (right by Circus Circus) and is cheaply priced for a place in Vegas. Good-sized room, air-conditioned. If you're not expecting much, it's fine. However, I will never stay here again-- this hotel's staff finds no problem with walking into your room even if you have a Do Not Disturb sign on your door. The reason? To deliver a letter. A letter that could easily have been stuck into the doorjamb or slipped underneath was instead found laying on the bed when we re-entered the room. This letter was a mass-delivery discussing what would happen if you the guest were found with extra people in your room (EDC was that weekend, an event we were not attending). Management thought it was appropriate to enter our room without permission in order to place this letter inside instead of under the door. To me this is unacceptable. We complained and were told that they delivered the same letter in this fashion to all hotel guests. That is not a valid reason and in fact makes everything worse, because now I know that you don't respect the privacy of any guest not just myself. If you don't mind things like this, go ahead and stay here.","this motel is close to the strip right by circus circus and is cheaply priced for a place in vegas. good sized room, air conditioned. if you're not expecting much, it's fine. however, i will never stay here again this hotel's staff finds no problem with walking into your room even if you have a do not disturb sign on your door. the reason? to deliver a letter. a letter that could easily have been stuck into the doorjamb or slipped underneath was instead found laying on the bed when we re entered the room. this letter was a mass delivery discussing what would happen if you the guest were found with extra people in your room edc was that weekend, an event we were not attending . management thought it was appropriate to enter our room without permission in order to place this letter inside instead of under the door. to me this is unacceptable. we complained and were told that they delivered the same letter in this fashion to all hotel guests. that is not a valid reason and in fact makes everything worse, because now i know that you don't respect the privacy of any guest not just myself. if you don't mind things like this, go ahead and stay here.","neutral, approval, curiosity","[INST] A customer left us a 1-star review: 'this motel is close to the strip right by circus circus and is cheaply priced for a place in vegas. good sized room, air conditioned. if you're not expecting much, it's fine. however, i will never stay here again this hotel's staff finds no problem with walking into your room even if you have a do not disturb sign on your door. the reason? to deliver a letter. a letter that could easily have been stuck into the doorjamb or slipped underneath was instead found laying on the bed when we re entered the room. this letter was a mass delivery discussing what would happen if you the guest were found with extra people in your room edc was that weekend, an event we were not attending . management thought it was appropriate to enter our room without permission in order to place this letter inside instead of under the door. to me this is unacceptable. we complained and were told that they delivered the same letter in this fashion to all hotel guests. that is not a valid reason and in fact makes everything worse, because now i know that you don't respect the privacy of any guest not just myself. if you don't mind things like this, go ahead and stay here.' The customer feels neutral, approval, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this motel is close to the strip right by circus circus and is cheaply priced for a place in vegas. good sized room, air conditioned. if you're not expecting much, it's fine. however, i will never stay here again this hotel's staff finds no problem with walking into your room even if you have a do not disturb sign on your door. the reason? to deliver a letter. a letter that could easily have been stuck into the doorjamb or slipped underneath was instead found laying on the bed when we re entered the room. this letter was a mass delivery discussing what would happen if you the guest were found with extra people in your room edc was that weekend, an event we were not attending . management thought it was appropriate to enter our room without permission in order to place this letter inside instead of under the door. to me this is unacceptable. we complained and were told that they delivered the same letter in this fashion to all hotel guests. that is not a valid reason and in fact makes everything worse, because now i know that you don't respect the privacy of any guest not just myself. if you don't mind things like this, go ahead and stay here.' The customer feels neutral, approval, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the inconvenience: Acknowledge the customer's concerns and express regret for the incident that occurred.

2. Address the issue: Explain that the hotel has a policy for delivering important messages, but it will be reviewed to ensure guest privacy is respected. Suggest possible solutions, such as leaving messages in the mailbox, on the door, or using a secure keycard system.

3. Offer compensation: Offer a gesture of goodwill, such as a complimentary upgrade, a discount on their next stay, or a refund for the inconvenience caused."
1,Service sucks sooooooo bad. I waited 25 minutes for a bowl of chili? Really? Did they have to hunt a cow? I mean you scoop it in a bowl and you serve it. It should only take 5 minutes but 25 minutes???? I walked out. Oh and by the way I told my waitress I've been waiting for 25 minutes---- she said ok. No apologies. Wow! Avoid it like a plague.,service sucks sooooooo bad. i waited 25 minutes for a bowl of chili? really? did they have to hunt a cow? i mean you scoop it in a bowl and you serve it. it should only take 5 minutes but 25 minutes???? i walked out. oh and by the way i told my waitress i've been waiting for 25 minutes she said ok. no apologies. wow! avoid it like a plague.,"annoyance, disgust, disappointment","[INST] A customer left us a 1-star review: 'service sucks sooooooo bad. i waited 25 minutes for a bowl of chili? really? did they have to hunt a cow? i mean you scoop it in a bowl and you serve it. it should only take 5 minutes but 25 minutes???? i walked out. oh and by the way i told my waitress i've been waiting for 25 minutes she said ok. no apologies. wow! avoid it like a plague.' The customer feels annoyance, disgust, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'service sucks sooooooo bad. i waited 25 minutes for a bowl of chili? really? did they have to hunt a cow? i mean you scoop it in a bowl and you serve it. it should only take 5 minutes but 25 minutes???? i walked out. oh and by the way i told my waitress i've been waiting for 25 minutes she said ok. no apologies. wow! avoid it like a plague.' The customer feels annoyance, disgust, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. **Improve Service Speed**: Reduce the waiting time for food, especially for quick dishes like chili. This can be achieved by streamlining the kitchen process, training staff to work efficiently, and possibly increasing staff during peak hours.

2. **Enhance Communication**: Train staff to empathize with customers and provide regular updates about wait times. In this case, the waitress could have acknowledged the long wait and apologized, which might have helped to alleviate the customer's frustration."
1,"My husband and I scrimped and saved every last extra penny for a year so we could take a trip when our young son was old enough to leave with Grandma and Grandpa for 5 days. We decided to go to Vegas, since it's cheap to fly there, and I had never been. I think our choice of hotel essentially ruined the entire trip. From the moment the cab driver dropped us off the service was lousy. We had to wait HOURS for our room to be ready, when we were told it'd be minutes. Still early in the trip with our wide eyed optimism we checked our bags and decided to check out \""the shops.\"" After a short trip through a curving hallway of novelty shops and closed up gates, we were left wanting. We were hungry so we ate at McDonald's only restaurant on the \""shopping level\"" besides Mexican food reeking of dirty socks filled with chicken. After we ate we decided to check out the casino floor, and gamble a little. No one looked happy to be there, the bartender at the big circular bar was aloof and disinterested. When we finally got to the room it was all right...we weren't planning on spending a whole lot of time there anyhow. We choose the place because it was cheap...how could we expect a whole lot more than what we got? But after the first night trying to walk the strip from the Stratosphere, we took cabs for the rest of the trip. We definitely made up for what we saved on the room on taking cabs all night long for the rest of our stay.\n\nNot worth it. Really put a damper on the whole trip.","my husband and i scrimped and saved every last extra penny for a year so we could take a trip when our young son was old enough to leave with grandma and grandpa for 5 days. we decided to go to vegas, since it's cheap to fly there, and i had never been. i think our choice of hotel essentially ruined the entire trip. from the moment the cab driver dropped us off the service was lousy. we had to wait hours for our room to be ready, when we were told it'd be minutes. still early in the trip with our wide eyed optimism we checked our bags and decided to check out the shops. after a short trip through a curving hallway of novelty shops and closed up gates, we were left wanting. we were hungry so we ate at mcdonald's only restaurant on the shopping level besides mexican food reeking of dirty socks filled with chicken. after we ate we decided to check out the casino floor, and gamble a little. no one looked happy to be there, the bartender at the big circular bar was aloof and disinterested. when we finally got to the room it was all right...we weren't planning on spending a whole lot of time there anyhow. we choose the place because it was cheap...how could we expect a whole lot more than what we got? but after the first night trying to walk the strip from the stratosphere, we took cabs for the rest of the trip. we definitely made up for what we saved on the room on taking cabs all night long for the rest of our stay. n nnot worth it. really put a damper on the whole trip.","disappointment, neutral, annoyance","[INST] A customer left us a 1-star review: 'my husband and i scrimped and saved every last extra penny for a year so we could take a trip when our young son was old enough to leave with grandma and grandpa for 5 days. we decided to go to vegas, since it's cheap to fly there, and i had never been. i think our choice of hotel essentially ruined the entire trip. from the moment the cab driver dropped us off the service was lousy. we had to wait hours for our room to be ready, when we were told it'd be minutes. still early in the trip with our wide eyed optimism we checked our bags and decided to check out the shops. after a short trip through a curving hallway of novelty shops and closed up gates, we were left wanting. we were hungry so we ate at mcdonald's only restaurant on the shopping level besides mexican food reeking of dirty socks filled with chicken. after we ate we decided to check out the casino floor, and gamble a little. no one looked happy to be there, the bartender at the big circular bar was aloof and disinterested. when we finally got to the room it was all right...we weren't planning on spending a whole lot of time there anyhow. we choose the place because it was cheap...how could we expect a whole lot more than what we got? but after the first night trying to walk the strip from the stratosphere, we took cabs for the rest of the trip. we definitely made up for what we saved on the room on taking cabs all night long for the rest of our stay. n nnot worth it. really put a damper on the whole trip.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'my husband and i scrimped and saved every last extra penny for a year so we could take a trip when our young son was old enough to leave with grandma and grandpa for 5 days. we decided to go to vegas, since it's cheap to fly there, and i had never been. i think our choice of hotel essentially ruined the entire trip. from the moment the cab driver dropped us off the service was lousy. we had to wait hours for our room to be ready, when we were told it'd be minutes. still early in the trip with our wide eyed optimism we checked our bags and decided to check out the shops. after a short trip through a curving hallway of novelty shops and closed up gates, we were left wanting. we were hungry so we ate at mcdonald's only restaurant on the shopping level besides mexican food reeking of dirty socks filled with chicken. after we ate we decided to check out the casino floor, and gamble a little. no one looked happy to be there, the bartender at the big circular bar was aloof and disinterested. when we finally got to the room it was all right...we weren't planning on spending a whole lot of time there anyhow. we choose the place because it was cheap...how could we expect a whole lot more than what we got? but after the first night trying to walk the strip from the stratosphere, we took cabs for the rest of the trip. we definitely made up for what we saved on the room on taking cabs all night long for the rest of our stay. n nnot worth it. really put a damper on the whole trip.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve check-in process: Ensure rooms are ready upon arrival and communicate any delays promptly.

2. Enhance shopping and dining options: Offer a variety of shops and restaurants, including clean and appealing options, to cater to different tastes and preferences.

3. Improve staff attitude and service: Train staff to be friendly, attentive, and helpful, creating a welcoming environment for guests.

4. Upgrade casino floor: Make the casino floor more inviting and engaging, with friendly and attentive staff, clean facilities, and a lively atmosphere."
1,"I've been here on numerous occasions. At least 6 times. It's a convenient location and I always think my bad experiences are a fluke. I've come for brunch once, that was a bust. My other visits are during dinner. Of all the dishes I've tried, the worst was the veggie burger. Cold white rice with a few black beans thrown in and shaped into a patty.\n\nI'd prefer a bowl of cereal at home over this place. Hands down.","i've been here on numerous occasions. at least 6 times. it's a convenient location and i always think my bad experiences are a fluke. i've come for brunch once, that was a bust. my other visits are during dinner. of all the dishes i've tried, the worst was the veggie burger. cold white rice with a few black beans thrown in and shaped into a patty. n ni'd prefer a bowl of cereal at home over this place. hands down.","annoyance, disappointment, neutral","[INST] A customer left us a 1-star review: 'i've been here on numerous occasions. at least 6 times. it's a convenient location and i always think my bad experiences are a fluke. i've come for brunch once, that was a bust. my other visits are during dinner. of all the dishes i've tried, the worst was the veggie burger. cold white rice with a few black beans thrown in and shaped into a patty. n ni'd prefer a bowl of cereal at home over this place. hands down.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i've been here on numerous occasions. at least 6 times. it's a convenient location and i always think my bad experiences are a fluke. i've come for brunch once, that was a bust. my other visits are during dinner. of all the dishes i've tried, the worst was the veggie burger. cold white rice with a few black beans thrown in and shaped into a patty. n ni'd prefer a bowl of cereal at home over this place. hands down.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistency: Ensure that the quality of food and service is consistent across all visits, especially during dinner.

2. Veggie Burger: Improve the veggie burger recipe to make it more appealing and flavorful. Consider using a mix of vegetables, a better binding agent, and seasoning to enhance the taste.

3. Rice: Pay attention to the temperature of the rice served with the veggie burger. Ensure it is served hot and well-seasoned.

4. Customer Feedback: Acknowledge the customer's feedback and express appreciation for their continued patronage."
1,Never have I ever gone to a place paid my money then ask for it back!! The food in this place is so bad I wanted it back. Ok first of all while waiting in line I was looking around and was liking the decor and the seating arrangements the red rock has got to be the best casino for foot traffic. But the people they hire to prepare the food needs improvement. Let's start with the Asian section think of the worst Asian buffet place you have been to. It's still better the stuff they try to call Asian food here. (I'm not the only one who thinks so cause when I sat down to try it my self an Asian couple had left their plates full of the food from the Asian) Now the American food they had macaroni and cheese that I regretted getting the butterfly shrimp they had was ok needed a little ingredient known as salt. Everything their could have used some salt. There was no flavor in anything other than the soft serve ice cream I got. They don't even know how to make Italian food it's really disappointing. I wouldn't give it any stars but the decor and atmosphere give it one star. Red Rock employees if your reading this you need somebody to come and show the people in the Feast how to cook because what they are doing now is insulting. Just because it is a buffet doesn't mean putting out crap is acceptable.,never have i ever gone to a place paid my money then ask for it back!! the food in this place is so bad i wanted it back. ok first of all while waiting in line i was looking around and was liking the decor and the seating arrangements the red rock has got to be the best casino for foot traffic. but the people they hire to prepare the food needs improvement. let's start with the asian section think of the worst asian buffet place you have been to. it's still better the stuff they try to call asian food here. i'm not the only one who thinks so cause when i sat down to try it my self an asian couple had left their plates full of the food from the asian now the american food they had macaroni and cheese that i regretted getting the butterfly shrimp they had was ok needed a little ingredient known as salt. everything their could have used some salt. there was no flavor in anything other than the soft serve ice cream i got. they don't even know how to make italian food it's really disappointing. i wouldn't give it any stars but the decor and atmosphere give it one star. red rock employees if your reading this you need somebody to come and show the people in the feast how to cook because what they are doing now is insulting. just because it is a buffet doesn't mean putting out crap is acceptable.,"neutral, annoyance, disapproval","[INST] A customer left us a 1-star review: 'never have i ever gone to a place paid my money then ask for it back!! the food in this place is so bad i wanted it back. ok first of all while waiting in line i was looking around and was liking the decor and the seating arrangements the red rock has got to be the best casino for foot traffic. but the people they hire to prepare the food needs improvement. let's start with the asian section think of the worst asian buffet place you have been to. it's still better the stuff they try to call asian food here. i'm not the only one who thinks so cause when i sat down to try it my self an asian couple had left their plates full of the food from the asian now the american food they had macaroni and cheese that i regretted getting the butterfly shrimp they had was ok needed a little ingredient known as salt. everything their could have used some salt. there was no flavor in anything other than the soft serve ice cream i got. they don't even know how to make italian food it's really disappointing. i wouldn't give it any stars but the decor and atmosphere give it one star. red rock employees if your reading this you need somebody to come and show the people in the feast how to cook because what they are doing now is insulting. just because it is a buffet doesn't mean putting out crap is acceptable.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'never have i ever gone to a place paid my money then ask for it back!! the food in this place is so bad i wanted it back. ok first of all while waiting in line i was looking around and was liking the decor and the seating arrangements the red rock has got to be the best casino for foot traffic. but the people they hire to prepare the food needs improvement. let's start with the asian section think of the worst asian buffet place you have been to. it's still better the stuff they try to call asian food here. i'm not the only one who thinks so cause when i sat down to try it my self an asian couple had left their plates full of the food from the asian now the american food they had macaroni and cheese that i regretted getting the butterfly shrimp they had was ok needed a little ingredient known as salt. everything their could have used some salt. there was no flavor in anything other than the soft serve ice cream i got. they don't even know how to make italian food it's really disappointing. i wouldn't give it any stars but the decor and atmosphere give it one star. red rock employees if your reading this you need somebody to come and show the people in the feast how to cook because what they are doing now is insulting. just because it is a buffet doesn't mean putting out crap is acceptable.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your establishment, consider the following steps:

1. Address the food quality concerns: Hire a professional chef or culinary consultant to review and improve the quality of the food, particularly in the Asian and Italian sections. Ensure that dishes are seasoned appropriately and have a balanced flavor profile.

2. Train staff: Provide additional training for kitchen staff to ensure they are properly preparing dishes and following recipes. Emphasize the importance of food safety and quality.

3. Improve food presentation: Enhance the visual appeal of dishes to create a more enticing dining experience."
1,"Shasta pols workmanship was ok however the crew told me they would be finished in one day. around 3 pm they were gone with the job 1/2 done. I wasn't informed that they were leaving for the day. they also left a mess with garbage, wires and tools laying around. on day 2 they finished the job and did very basic clean up. they clearly had no respect for my property or my stuff. I informed the office of the lack of supervision of the crew. I was informed that the Supervisor only checks the work after it is completed. I would not recommend them.","shasta pols workmanship was ok however the crew told me they would be finished in one day. around 3 pm they were gone with the job 1 2 done. i wasn't informed that they were leaving for the day. they also left a mess with garbage, wires and tools laying around. on day 2 they finished the job and did very basic clean up. they clearly had no respect for my property or my stuff. i informed the office of the lack of supervision of the crew. i was informed that the supervisor only checks the work after it is completed. i would not recommend them.","neutral, disapproval, annoyance","[INST] A customer left us a 1-star review: 'shasta pols workmanship was ok however the crew told me they would be finished in one day. around 3 pm they were gone with the job 1 2 done. i wasn't informed that they were leaving for the day. they also left a mess with garbage, wires and tools laying around. on day 2 they finished the job and did very basic clean up. they clearly had no respect for my property or my stuff. i informed the office of the lack of supervision of the crew. i was informed that the supervisor only checks the work after it is completed. i would not recommend them.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'shasta pols workmanship was ok however the crew told me they would be finished in one day. around 3 pm they were gone with the job 1 2 done. i wasn't informed that they were leaving for the day. they also left a mess with garbage, wires and tools laying around. on day 2 they finished the job and did very basic clean up. they clearly had no respect for my property or my stuff. i informed the office of the lack of supervision of the crew. i was informed that the supervisor only checks the work after it is completed. i would not recommend them.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Communication: Improve communication with customers by providing accurate and timely updates on the progress of the job, including estimated completion times.

2. Crew Training: Train crews to respect customers' properties and belongings, and to clean up after themselves at the end of each day.

3. Supervision: Implement a system of on-site supervision to ensure that work is being done correctly and that crews are adhering to company policies regarding cleanliness and respect for customers' properties."
1,I have taken my son to this location 3 times now. 3rd time shame on me I guess. This location is close to my house so I really wanted to have a good experience but each and every time I was VERY disappointed with there services or should I say hack job. I took my son to this location today hoping to have a better experience then the last time. WRONG! Once again They hacked my son's hair it looked like they put a bowl on his head and just shaved around it. I asked them to please fade it better and the girl butchering his hair said she didn't know how and had another woman help. It took 2 of them and still my poor son looked like a fool. I once again asked them too fix it and girl 2 said she didn't want to take the chance and mess it up. I was so mad being this is the 3rd time this has happened at this location I decided to call the manager and inform her of her staffs ignorance in turn she was very rude and not once apologized. Now I will have to once again pay another competent barber to fix there mistake. I STRONGLY DO NOT RECOMMEND going to this location!!! Save yourself the headache and spend a few extra bucks for a good haircut because here you truly get what you pay for.,i have taken my son to this location 3 times now. 3rd time shame on me i guess. this location is close to my house so i really wanted to have a good experience but each and every time i was very disappointed with there services or should i say hack job. i took my son to this location today hoping to have a better experience then the last time. wrong! once again they hacked my son apos s hair it looked like they put a bowl on his head and just shaved around it. i asked them to please fade it better and the girl butchering his hair said she didn apos t know how and had another woman help. it took 2 of them and still my poor son looked like a fool. i once again asked them too fix it and girl 2 said she didn apos t want to take the chance and mess it up. i was so mad being this is the 3rd time this has happened at this location i decided to call the manager and inform her of her staffs ignorance in turn she was very rude and not once apologized. now i will have to once again pay another competent barber to fix there mistake. i strongly do not recommend going to this location!!! save yourself the headache and spend a few extra bucks for a good haircut because here you truly get what you pay for.,"disappointment, annoyance, neutral","[INST] A customer left us a 1-star review: 'i have taken my son to this location 3 times now. 3rd time shame on me i guess. this location is close to my house so i really wanted to have a good experience but each and every time i was very disappointed with there services or should i say hack job. i took my son to this location today hoping to have a better experience then the last time. wrong! once again they hacked my son apos s hair it looked like they put a bowl on his head and just shaved around it. i asked them to please fade it better and the girl butchering his hair said she didn apos t know how and had another woman help. it took 2 of them and still my poor son looked like a fool. i once again asked them too fix it and girl 2 said she didn apos t want to take the chance and mess it up. i was so mad being this is the 3rd time this has happened at this location i decided to call the manager and inform her of her staffs ignorance in turn she was very rude and not once apologized. now i will have to once again pay another competent barber to fix there mistake. i strongly do not recommend going to this location!!! save yourself the headache and spend a few extra bucks for a good haircut because here you truly get what you pay for.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i have taken my son to this location 3 times now. 3rd time shame on me i guess. this location is close to my house so i really wanted to have a good experience but each and every time i was very disappointed with there services or should i say hack job. i took my son to this location today hoping to have a better experience then the last time. wrong! once again they hacked my son apos s hair it looked like they put a bowl on his head and just shaved around it. i asked them to please fade it better and the girl butchering his hair said she didn apos t know how and had another woman help. it took 2 of them and still my poor son looked like a fool. i once again asked them too fix it and girl 2 said she didn apos t want to take the chance and mess it up. i was so mad being this is the 3rd time this has happened at this location i decided to call the manager and inform her of her staffs ignorance in turn she was very rude and not once apologized. now i will have to once again pay another competent barber to fix there mistake. i strongly do not recommend going to this location!!! save yourself the headache and spend a few extra bucks for a good haircut because here you truly get what you pay for.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the poor service and the unsatisfactory haircut their son received.
2. Offer a complimentary haircut for their son, to be performed by a skilled and experienced barber.
3. Train our staff on proper haircutting techniques, especially fading, to ensure a more professional and satisfactory outcome.
4. Provide better communication and customer service skills to our staff, so they can handle customer complaints and concerns in a more empathetic and respectful manner.
5. Offer a loyalty program or discount for future visits to show our appreciation for their continued patronage."
1,"Easily the worst restaurant we ate at in Montreal.\nWe started with oysters. They looked shriveled and off-color, one appeared so butchered we didn't want to eat it.\nI ordered the salad from the Table d'h\u00f4te \""Gastro\"" menu. It was just rocket with too much dressing and small raisins which just fell through to the bottom of the plate (gravity always wins).\nThe fish was dry and overcooked and the \""risotto\"" was just mushy under-cooked rice.\nWe also heard a microwave beep 7 or 8 times while we ate and there was an ant on our bread.\nI feel like I got hustled out of $150.","easily the worst restaurant we ate at in montreal. nwe started with oysters. they looked shriveled and off color, one appeared so butchered we didn't want to eat it. ni ordered the salad from the table d'h u00f4te gastro menu. it was just rocket with too much dressing and small raisins which just fell through to the bottom of the plate gravity always wins . nthe fish was dry and overcooked and the risotto was just mushy under cooked rice. nwe also heard a microwave beep 7 or 8 times while we ate and there was an ant on our bread. ni feel like i got hustled out of 150.","neutral, annoyance, disappointment","[INST] A customer left us a 1-star review: 'easily the worst restaurant we ate at in montreal. nwe started with oysters. they looked shriveled and off color, one appeared so butchered we didn't want to eat it. ni ordered the salad from the table d'h u00f4te gastro menu. it was just rocket with too much dressing and small raisins which just fell through to the bottom of the plate gravity always wins . nthe fish was dry and overcooked and the risotto was just mushy under cooked rice. nwe also heard a microwave beep 7 or 8 times while we ate and there was an ant on our bread. ni feel like i got hustled out of 150.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'easily the worst restaurant we ate at in montreal. nwe started with oysters. they looked shriveled and off color, one appeared so butchered we didn't want to eat it. ni ordered the salad from the table d'h u00f4te gastro menu. it was just rocket with too much dressing and small raisins which just fell through to the bottom of the plate gravity always wins . nthe fish was dry and overcooked and the risotto was just mushy under cooked rice. nwe also heard a microwave beep 7 or 8 times while we ate and there was an ant on our bread. ni feel like i got hustled out of 150.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Quality Control: Ensure the freshness and presentation of oysters, and improve the butchering process to avoid such incidents in the future.

2. Table d'hôte Gastro Menu: Adjust the salad recipe to balance the dressing and ingredients, and consider using larger raisins that won't fall through the plate easily.

3. Cooking Techniques: Train the kitchen staff on proper cooking techniques for fish and risotto to prevent overcooking and undercooking respectively."
1,"My food was extremely greasy, even the paper it was wrapped in . I got a combo they forgot my salad had to go back and get it , my sandwich wasn't good and neither were the other peoples sandwiches that were on our order. The chicken cutlet sandwich was extremely dry , even trying to put mayo on it didn't help the taste . My salad wasn't good either , it was covered in onions . I will not be coming back here the only thing that was  good was the prickly pear lemonade. Plus this was our first time here , price was a little high also.  Staff was nice though .","my food was extremely greasy, even the paper it was wrapped in . i got a combo they forgot my salad had to go back and get it , my sandwich wasn't good and neither were the other peoples sandwiches that were on our order. the chicken cutlet sandwich was extremely dry , even trying to put mayo on it didn't help the taste . my salad wasn't good either , it was covered in onions . i will not be coming back here the only thing that was good was the prickly pear lemonade. plus this was our first time here , price was a little high also. staff was nice though .","disapproval, disappointment, annoyance","[INST] A customer left us a 1-star review: 'my food was extremely greasy, even the paper it was wrapped in . i got a combo they forgot my salad had to go back and get it , my sandwich wasn't good and neither were the other peoples sandwiches that were on our order. the chicken cutlet sandwich was extremely dry , even trying to put mayo on it didn't help the taste . my salad wasn't good either , it was covered in onions . i will not be coming back here the only thing that was good was the prickly pear lemonade. plus this was our first time here , price was a little high also. staff was nice though .' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'my food was extremely greasy, even the paper it was wrapped in . i got a combo they forgot my salad had to go back and get it , my sandwich wasn't good and neither were the other peoples sandwiches that were on our order. the chicken cutlet sandwich was extremely dry , even trying to put mayo on it didn't help the taste . my salad wasn't good either , it was covered in onions . i will not be coming back here the only thing that was good was the prickly pear lemonade. plus this was our first time here , price was a little high also. staff was nice though .' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the issue of excessive grease in the food by adjusting the cooking process or ingredients to reduce oiliness.
2. Ensure that all components of a combo order are included and delivered together to avoid inconvenience for the customer.
3. Improve the quality and taste of the sandwich offerings, particularly the chicken cutlet sandwich, by adjusting the recipe or cooking method.
4. Address the issue of excessive onions in the salad by offering customers the option to customize their salads to their preferences.
5. Offer a more competitive price point to make the dining experience more affordable for customers."
1,"Pizza was ok at best. I needed a receipt for my travel expenses and called, but they told me the greasy, no name \""receipt\"" attached to the box was all they had. I asked for a breakdown of the charges and the guy told me to \""figure it out\"" and was rushing me off the phone. He said I could go to the store and pick up the receipt. I was 2+ miles away and therefore I had it delivered. I asked to speak to th manager but was told he wasn't around. I couldn't believe the guy's attitude.","pizza was ok at best. i needed a receipt for my travel expenses and called, but they told me the greasy, no name receipt attached to the box was all they had. i asked for a breakdown of the charges and the guy told me to figure it out and was rushing me off the phone. he said i could go to the store and pick up the receipt. i was 2 miles away and therefore i had it delivered. i asked to speak to th manager but was told he wasn't around. i couldn't believe the guy's attitude.","neutral, disappointment, annoyance","[INST] A customer left us a 1-star review: 'pizza was ok at best. i needed a receipt for my travel expenses and called, but they told me the greasy, no name receipt attached to the box was all they had. i asked for a breakdown of the charges and the guy told me to figure it out and was rushing me off the phone. he said i could go to the store and pick up the receipt. i was 2 miles away and therefore i had it delivered. i asked to speak to th manager but was told he wasn't around. i couldn't believe the guy's attitude.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'pizza was ok at best. i needed a receipt for my travel expenses and called, but they told me the greasy, no name receipt attached to the box was all they had. i asked for a breakdown of the charges and the guy told me to figure it out and was rushing me off the phone. he said i could go to the store and pick up the receipt. i was 2 miles away and therefore i had it delivered. i asked to speak to th manager but was told he wasn't around. i couldn't believe the guy's attitude.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Provide a clear and detailed receipt with each order, including itemized charges, taxes, and any additional fees.
2. Train staff to handle customer inquiries professionally and patiently, especially when it comes to sensitive issues like financial transactions.
3. Ensure that a manager is always available to speak with customers, either directly or by phone, to address any concerns or complaints.
4. Offer multiple methods of communication for customers to reach us, such as email, phone, and social media, and respond promptly to inquiries."
1,"Well... I should have listen to all the reviews I read here so it is totally my fault. \nWhen I booked my apt for a blow-dry I mentioned that I read reviews on Yelp that weren't impressive but I want to give them a try as I live close by.\nMy hairdresser didn't know how to blow-dry my hair. It was a mess. She kept asking another girl (that just stopped working there) questions on how to hold the brush and which brush to use. I realize they all have to start somewhere but maybe they should be supervised ? \nI didn't leave with wet hair like others but it wasn't what I wanted my hair to look like (and pay for) . It took her an hour (!) to do that so even though I mentioned I wasn't happy I didn't have the time to stay there longer. \nThe owner was there the whole time but it doesn't seem like she supervise her staff or care about the satisfaction of her clients. \nAgain, my fault, should have trust my fellow yelpers :)\nI love seeing places opening in Arcadia, especially that they are done so well, but that is not enough to keep us coming. You actually have to have good service for that.","well... i should have listen to all the reviews i read here so it is totally my fault. nwhen i booked my apt for a blow dry i mentioned that i read reviews on yelp that weren't impressive but i want to give them a try as i live close by. nmy hairdresser didn't know how to blow dry my hair. it was a mess. she kept asking another girl that just stopped working there questions on how to hold the brush and which brush to use. i realize they all have to start somewhere but maybe they should be supervised ? ni didn't leave with wet hair like others but it wasn't what i wanted my hair to look like and pay for . it took her an hour ! to do that so even though i mentioned i wasn't happy i didn't have the time to stay there longer. nthe owner was there the whole time but it doesn't seem like she supervise her staff or care about the satisfaction of her clients. nagain, my fault, should have trust my fellow yelpers ni love seeing places opening in arcadia, especially that they are done so well, but that is not enough to keep us coming. you actually have to have good service for that.","realization, neutral, disappointment","[INST] A customer left us a 1-star review: 'well... i should have listen to all the reviews i read here so it is totally my fault. nwhen i booked my apt for a blow dry i mentioned that i read reviews on yelp that weren't impressive but i want to give them a try as i live close by. nmy hairdresser didn't know how to blow dry my hair. it was a mess. she kept asking another girl that just stopped working there questions on how to hold the brush and which brush to use. i realize they all have to start somewhere but maybe they should be supervised ? ni didn't leave with wet hair like others but it wasn't what i wanted my hair to look like and pay for . it took her an hour ! to do that so even though i mentioned i wasn't happy i didn't have the time to stay there longer. nthe owner was there the whole time but it doesn't seem like she supervise her staff or care about the satisfaction of her clients. nagain, my fault, should have trust my fellow yelpers ni love seeing places opening in arcadia, especially that they are done so well, but that is not enough to keep us coming. you actually have to have good service for that.' The customer feels realization, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'well... i should have listen to all the reviews i read here so it is totally my fault. nwhen i booked my apt for a blow dry i mentioned that i read reviews on yelp that weren't impressive but i want to give them a try as i live close by. nmy hairdresser didn't know how to blow dry my hair. it was a mess. she kept asking another girl that just stopped working there questions on how to hold the brush and which brush to use. i realize they all have to start somewhere but maybe they should be supervised ? ni didn't leave with wet hair like others but it wasn't what i wanted my hair to look like and pay for . it took her an hour ! to do that so even though i mentioned i wasn't happy i didn't have the time to stay there longer. nthe owner was there the whole time but it doesn't seem like she supervise her staff or care about the satisfaction of her clients. nagain, my fault, should have trust my fellow yelpers ni love seeing places opening in arcadia, especially that they are done so well, but that is not enough to keep us coming. you actually have to have good service for that.' The customer feels realization, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Training: Ensure that all hairdressers are adequately trained in blow-drying techniques, including the use of various brushes and holding the brush correctly.

2. Supervision: Implement a supervision system to ensure that staff members are competent in their tasks, especially when dealing with complex or specific requests from clients.

3. Communication: Improve communication between staff members to avoid situations where one staff member is asking another for assistance during a service.

4. Time Management: Work on improving the efficiency of services, aiming to complete blow-drys within a reasonable time frame."
1,"Oh Avoid this place @ ALL Costs. They will double bill your insurance, run tests that they do not bother to #1 inform you they're running & #2 you cannot get test results even on tests they run. They are very unprofessional & treat you as if you are a hassle to them. You will get billed for $53.00 for going in on Sunday which they consider to be a weekend visit. My son wound up going to Southern Hills Hospital & what a blessing it was to meet Dr. Sondrup & his staff. Dr. Hayes & Dr. Daulat have no business in the medical field. They spent all of 7 minutes with my son on 4 different visits {not the 5 they are billing for}. Honestly, they should be ashamed of themselves & may God have mercy on their souls.","oh avoid this place all costs. they will double bill your insurance, run tests that they do not bother to 1 inform you they're running 2 you cannot get test results even on tests they run. they are very unprofessional treat you as if you are a hassle to them. you will get billed for 53.00 for going in on sunday which they consider to be a weekend visit. my son wound up going to southern hills hospital what a blessing it was to meet dr. sondrup his staff. dr. hayes dr. daulat have no business in the medical field. they spent all of 7 minutes with my son on 4 different visits not the 5 they are billing for . honestly, they should be ashamed of themselves may god have mercy on their souls.","neutral, annoyance, disapproval","[INST] A customer left us a 1-star review: 'oh avoid this place all costs. they will double bill your insurance, run tests that they do not bother to 1 inform you they're running 2 you cannot get test results even on tests they run. they are very unprofessional treat you as if you are a hassle to them. you will get billed for 53.00 for going in on sunday which they consider to be a weekend visit. my son wound up going to southern hills hospital what a blessing it was to meet dr. sondrup his staff. dr. hayes dr. daulat have no business in the medical field. they spent all of 7 minutes with my son on 4 different visits not the 5 they are billing for . honestly, they should be ashamed of themselves may god have mercy on their souls.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'oh avoid this place all costs. they will double bill your insurance, run tests that they do not bother to 1 inform you they're running 2 you cannot get test results even on tests they run. they are very unprofessional treat you as if you are a hassle to them. you will get billed for 53.00 for going in on sunday which they consider to be a weekend visit. my son wound up going to southern hills hospital what a blessing it was to meet dr. sondrup his staff. dr. hayes dr. daulat have no business in the medical field. they spent all of 7 minutes with my son on 4 different visits not the 5 they are billing for . honestly, they should be ashamed of themselves may god have mercy on their souls.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Improve Communication: Ensure that all tests run are clearly communicated to the patient, including the purpose, process, and expected results.

2. Transparency in Billing: Clarify billing practices, especially for weekend visits, to avoid confusion and dissatisfaction.

3. Professionalism: Train staff to treat patients with respect and empathy, recognizing that each patient is unique and valuable.

4. Timely Test Results: Implement a system to ensure prompt delivery of test results to patients."
1,Worst flight experience ever.  Traveling with three small children and closed the door on us for our connecting flight because they had re routed us without telling us assuming we were not making our connecting flight which we ran to and arrived at in time.  Customer service may as well close up since they are just faces who can't do anything but admit we were right but they are powerless. Same with 1-800 #.  Don't waste your money flying this airline.,worst flight experience ever. traveling with three small children and closed the door on us for our connecting flight because they had re routed us without telling us assuming we were not making our connecting flight which we ran to and arrived at in time. customer service may as well close up since they are just faces who can't do anything but admit we were right but they are powerless. same with 1 800 . don't waste your money flying this airline.,"annoyance, disapproval, disappointment","[INST] A customer left us a 1-star review: 'worst flight experience ever. traveling with three small children and closed the door on us for our connecting flight because they had re routed us without telling us assuming we were not making our connecting flight which we ran to and arrived at in time. customer service may as well close up since they are just faces who can't do anything but admit we were right but they are powerless. same with 1 800 . don't waste your money flying this airline.' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'worst flight experience ever. traveling with three small children and closed the door on us for our connecting flight because they had re routed us without telling us assuming we were not making our connecting flight which we ran to and arrived at in time. customer service may as well close up since they are just faces who can't do anything but admit we were right but they are powerless. same with 1 800 . don't waste your money flying this airline.' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  1. Improved Communication: Notify passengers about any changes in their itinerary promptly and clearly, especially when it involves connecting flights.

2. Empathy and Understanding: Train customer service representatives to show empathy and understanding towards passengers, especially those traveling with children.

3. Flexibility: Offer flexible solutions when changes occur, such as re-routing or re-booking flights at no extra cost.

4. Door Policy: Ensure that doors are not closed on passengers, especially those who are running to catch their connecting flights."
1,"Can't believe this shop going down! Don't know what wrong though! I've been coming here for 3 year, suddenly it feels different! I lost my favorite tech! She is not there any more!dont know where to find her.she is the best of the best! I walked in there the day before! The vibe is so negative.nobody talk! I know almost every tech in there,I asked what wrong,they don't answer! Feel so bad for this place! The girl did my nails she is new and don't know what to do, it takes her so long to finish my gel! The gel if ugly because she did not clean it carefully as I had it before! My pedicure is ok but I expect more! I used to have the best massage and gel by Chloe though! So sad!","can't believe this shop going down! don't know what wrong though! i've been coming here for 3 year, suddenly it feels different! i lost my favorite tech! she is not there any more!dont know where to find her.she is the best of the best! i walked in there the day before! the vibe is so negative.nobody talk! i know almost every tech in there,i asked what wrong,they don't answer! feel so bad for this place! the girl did my nails she is new and don't know what to do, it takes her so long to finish my gel! the gel if ugly because she did not clean it carefully as i had it before! my pedicure is ok but i expect more! i used to have the best massage and gel by chloe though! so sad!","disappointment, sadness, annoyance","[INST] A customer left us a 1-star review: 'can't believe this shop going down! don't know what wrong though! i've been coming here for 3 year, suddenly it feels different! i lost my favorite tech! she is not there any more!dont know where to find her.she is the best of the best! i walked in there the day before! the vibe is so negative.nobody talk! i know almost every tech in there,i asked what wrong,they don't answer! feel so bad for this place! the girl did my nails she is new and don't know what to do, it takes her so long to finish my gel! the gel if ugly because she did not clean it carefully as i had it before! my pedicure is ok but i expect more! i used to have the best massage and gel by chloe though! so sad!' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'can't believe this shop going down! don't know what wrong though! i've been coming here for 3 year, suddenly it feels different! i lost my favorite tech! she is not there any more!dont know where to find her.she is the best of the best! i walked in there the day before! the vibe is so negative.nobody talk! i know almost every tech in there,i asked what wrong,they don't answer! feel so bad for this place! the girl did my nails she is new and don't know what to do, it takes her so long to finish my gel! the gel if ugly because she did not clean it carefully as i had it before! my pedicure is ok but i expect more! i used to have the best massage and gel by chloe though! so sad!' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Address the missing employee: Reach out to the customer to acknowledge the absence of their favorite employee and express regret for the inconvenience. Offer to arrange a meeting with the new employee to ensure they meet the customer's expectations.

2. Improve communication: Encourage staff to be more approachable and proactive in addressing customer concerns. Train them to ask for feedback and address any issues promptly.

3. Enhance the overall atmosphere: Create a more welcoming and positive environment by encouraging friendly interactions among staff and customers.

4. Improve service quality: Provide additional training for the new nail technician to improve their skills, particularly in gel application and cleanliness."
1,Today was my very first visit to protein source. Horrible experience to say the least. I will not be returning based on the fact that you can get a less expensive identical meal next door at greens and proteins with a smile and the assurance that you will not have to wait 15+ minutes for a Togo order to find out they gave your food away to someone else. Staff was very unfriendly and horrible customer service. They didn't not offer to return my money when I told them I was in a hurry and had already waited quite a bit of time for a simple chicken rice and broccoli I plate. They reluctantly gave me the salmon dish that belonged to the other customer upon persistent request even though I had ordered chicken. They are also way over priced.,today was my very first visit to protein source. horrible experience to say the least. i will not be returning based on the fact that you can get a less expensive identical meal next door at greens and proteins with a smile and the assurance that you will not have to wait 15 minutes for a togo order to find out they gave your food away to someone else. staff was very unfriendly and horrible customer service. they didn't not offer to return my money when i told them i was in a hurry and had already waited quite a bit of time for a simple chicken rice and broccoli i plate. they reluctantly gave me the salmon dish that belonged to the other customer upon persistent request even though i had ordered chicken. they are also way over priced.,"annoyance, neutral, fear","[INST] A customer left us a 1-star review: 'today was my very first visit to protein source. horrible experience to say the least. i will not be returning based on the fact that you can get a less expensive identical meal next door at greens and proteins with a smile and the assurance that you will not have to wait 15 minutes for a togo order to find out they gave your food away to someone else. staff was very unfriendly and horrible customer service. they didn't not offer to return my money when i told them i was in a hurry and had already waited quite a bit of time for a simple chicken rice and broccoli i plate. they reluctantly gave me the salmon dish that belonged to the other customer upon persistent request even though i had ordered chicken. they are also way over priced.' The customer feels annoyance, neutral, fear. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'today was my very first visit to protein source. horrible experience to say the least. i will not be returning based on the fact that you can get a less expensive identical meal next door at greens and proteins with a smile and the assurance that you will not have to wait 15 minutes for a togo order to find out they gave your food away to someone else. staff was very unfriendly and horrible customer service. they didn't not offer to return my money when i told them i was in a hurry and had already waited quite a bit of time for a simple chicken rice and broccoli i plate. they reluctantly gave me the salmon dish that belonged to the other customer upon persistent request even though i had ordered chicken. they are also way over priced.' The customer feels annoyance, neutral, fear. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Protein Source, consider the following steps:

1. Apologize sincerely for the inconvenience and poor service experienced during their visit.
2. Offer a genuine apology for the mix-up with the order and the long wait time.
3. Acknowledge the customer's frustration about the staff's unfriendly behavior and poor customer service.
4. Offer a complimentary meal or discount on their next visit to make up for the negative experience.
5. Implement a system to prevent similar mix-ups with orders in the future, such as double-checking orders before they are prepared."
1,"These bagels are an absolute joke. Not sure what part of the east Coast this shop is from, but it's not NY. Walking in, most of the bins were pretty empty at 10am, but these are fool's bagels. They are the size of a bottlecap and the hole in the middle is triple the size of any real NY bagel. Must be students buying these imposters because one look at these bagels was all I needed as I quickly escaped this \""bagel\"" shop and headed for the hills. Embarrasing to have east coast on the marquee - I'm glad it doesn't say NY bagels at least.","these bagels are an absolute joke. not sure what part of the east coast this shop is from, but it's not ny. walking in, most of the bins were pretty empty at 10am, but these are fool's bagels. they are the size of a bottlecap and the hole in the middle is triple the size of any real ny bagel. must be students buying these imposters because one look at these bagels was all i needed as i quickly escaped this bagel shop and headed for the hills. embarrasing to have east coast on the marquee i'm glad it doesn't say ny bagels at least.","joy, amusement, confusion","[INST] A customer left us a 1-star review: 'these bagels are an absolute joke. not sure what part of the east coast this shop is from, but it's not ny. walking in, most of the bins were pretty empty at 10am, but these are fool's bagels. they are the size of a bottlecap and the hole in the middle is triple the size of any real ny bagel. must be students buying these imposters because one look at these bagels was all i needed as i quickly escaped this bagel shop and headed for the hills. embarrasing to have east coast on the marquee i'm glad it doesn't say ny bagels at least.' The customer feels joy, amusement, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'these bagels are an absolute joke. not sure what part of the east coast this shop is from, but it's not ny. walking in, most of the bins were pretty empty at 10am, but these are fool's bagels. they are the size of a bottlecap and the hole in the middle is triple the size of any real ny bagel. must be students buying these imposters because one look at these bagels was all i needed as i quickly escaped this bagel shop and headed for the hills. embarrasing to have east coast on the marquee i'm glad it doesn't say ny bagels at least.' The customer feels joy, amusement, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the disappointment: Acknowledge the customer's feedback and express regret for not meeting their expectations.

2. Address the concerns: Explain that we strive to offer authentic New York-style bagels, and we understand their disappointment with the size and hole-to-bread ratio.

3. Offer a solution: Invite the customer to come back and try our bagels again, this time on the house, to make up for their dissatisfaction.

4. Provide context: Share information about our sourcing and baking process to help the customer understand the quality of our bagels."
1,"Alright. Not a good place, plain and simple. The complex is dirty and nearly everything is broken. Only 2 gates work... kinda. The \""Fitness Center\"" is actually just a closet with a broken elliptical machine and a broken weight machine. Of the 5 pools advertised, only 1 is ever open. The one behind the office. Which would be fine... except that everyone in the office watches you as you swim. There are homeless people all over the complex, begging, sleeping behind the dumpsters, and what ever else they want to do. My car was stolen, despite the \""security\"" provided, and broken into 2 more times. There was a fatal shooting in December that management never spoke of. Last week they found another dead body and ruled it a homicide again. There are drug deals that happen, graffiti everywhere, and the kids of the complex run around as a gang. I've seen them kick dogs, knock down and elderly woman, and once even try to sexually accost a woman before people stopped them. Management couldn't care less about anything. They are constantly making errors in book keeping, charging you more for rent than you owe, or charging you less, then charging you double for their error. Cockroaches everywhere, broken appliances, playgrounds with trash and needles in them. \n\nIf you move here....Good luck. Dont believe my review? Sign a 6 month lease and see how long it takes for you to want to run away. Wish I could give this a negative rating...","alright. not a good place, plain and simple. the complex is dirty and nearly everything is broken. only 2 gates work... kinda. the fitness center is actually just a closet with a broken elliptical machine and a broken weight machine. of the 5 pools advertised, only 1 is ever open. the one behind the office. which would be fine... except that everyone in the office watches you as you swim. there are homeless people all over the complex, begging, sleeping behind the dumpsters, and what ever else they want to do. my car was stolen, despite the security provided, and broken into 2 more times. there was a fatal shooting in december that management never spoke of. last week they found another dead body and ruled it a homicide again. there are drug deals that happen, graffiti everywhere, and the kids of the complex run around as a gang. i've seen them kick dogs, knock down and elderly woman, and once even try to sexually accost a woman before people stopped them. management couldn't care less about anything. they are constantly making errors in book keeping, charging you more for rent than you owe, or charging you less, then charging you double for their error. cockroaches everywhere, broken appliances, playgrounds with trash and needles in them. n nif you move here....good luck. dont believe my review? sign a 6 month lease and see how long it takes for you to want to run away. wish i could give this a negative rating...","annoyance, disappointment, disapproval","[INST] A customer left us a 1-star review: 'alright. not a good place, plain and simple. the complex is dirty and nearly everything is broken. only 2 gates work... kinda. the fitness center is actually just a closet with a broken elliptical machine and a broken weight machine. of the 5 pools advertised, only 1 is ever open. the one behind the office. which would be fine... except that everyone in the office watches you as you swim. there are homeless people all over the complex, begging, sleeping behind the dumpsters, and what ever else they want to do. my car was stolen, despite the security provided, and broken into 2 more times. there was a fatal shooting in december that management never spoke of. last week they found another dead body and ruled it a homicide again. there are drug deals that happen, graffiti everywhere, and the kids of the complex run around as a gang. i've seen them kick dogs, knock down and elderly woman, and once even try to sexually accost a woman before people stopped them. management couldn't care less about anything. they are constantly making errors in book keeping, charging you more for rent than you owe, or charging you less, then charging you double for their error. cockroaches everywhere, broken appliances, playgrounds with trash and needles in them. n nif you move here....good luck. dont believe my review? sign a 6 month lease and see how long it takes for you to want to run away. wish i could give this a negative rating...' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'alright. not a good place, plain and simple. the complex is dirty and nearly everything is broken. only 2 gates work... kinda. the fitness center is actually just a closet with a broken elliptical machine and a broken weight machine. of the 5 pools advertised, only 1 is ever open. the one behind the office. which would be fine... except that everyone in the office watches you as you swim. there are homeless people all over the complex, begging, sleeping behind the dumpsters, and what ever else they want to do. my car was stolen, despite the security provided, and broken into 2 more times. there was a fatal shooting in december that management never spoke of. last week they found another dead body and ruled it a homicide again. there are drug deals that happen, graffiti everywhere, and the kids of the complex run around as a gang. i've seen them kick dogs, knock down and elderly woman, and once even try to sexually accost a woman before people stopped them. management couldn't care less about anything. they are constantly making errors in book keeping, charging you more for rent than you owe, or charging you less, then charging you double for their error. cockroaches everywhere, broken appliances, playgrounds with trash and needles in them. n nif you move here....good luck. dont believe my review? sign a 6 month lease and see how long it takes for you to want to run away. wish i could give this a negative rating...' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we should prioritize addressing the following issues:

1. Cleanliness: Regularly clean and maintain common areas, including the fitness center, pools, and playgrounds.

2. Maintenance: Repair broken equipment, gates, and appliances promptly.

3. Security: Enhance security measures, such as installing CCTV cameras, improving lighting, and potentially hiring additional security personnel.

4. Communication: Improve communication with residents about incidents, such as the fatal shooting and homicide, and address any concerns promptly.

5. Management: Address errors in bookkeeping and ensure accurate rent calculations."
1,"Extremely over priced.  Every meat dish was either overcooked, undercooked, or too fatty.  EVERY MEAT DISH was toooo SALTY!!!  The only thing decend was the sausage, but sausage is decent at McDonalds, too!\n\n$8.00 for a slice of cake, to boot!  $70 a head.  No way, no how.  And I'll tell others to stay away as well.","extremely over priced. every meat dish was either overcooked, undercooked, or too fatty. every meat dish was toooo salty!!! the only thing decend was the sausage, but sausage is decent at mcdonalds, too! n n 8.00 for a slice of cake, to boot! 70 a head. no way, no how. and i'll tell others to stay away as well.","neutral, annoyance, disapproval","[INST] A customer left us a 1-star review: 'extremely over priced. every meat dish was either overcooked, undercooked, or too fatty. every meat dish was toooo salty!!! the only thing decend was the sausage, but sausage is decent at mcdonalds, too! n n 8.00 for a slice of cake, to boot! 70 a head. no way, no how. and i'll tell others to stay away as well.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'extremely over priced. every meat dish was either overcooked, undercooked, or too fatty. every meat dish was toooo salty!!! the only thing decend was the sausage, but sausage is decent at mcdonalds, too! n n 8.00 for a slice of cake, to boot! 70 a head. no way, no how. and i'll tell others to stay away as well.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistency in Cooking Meats: Ensure all meat dishes are cooked to the desired level of doneness and are not overly fatty.

2. Salt Levels: Adjust the salt levels in dishes to make them less salty, catering to a wider range of preferences.

3. Pricing: Review our pricing structure, especially for desserts, to ensure it is competitive and offers good value for money.

4. Customer Feedback: Implement a system to gather and address customer feedback more effectively, showing the customer that their concerns are being taken seriously."
1,Needed to have my phone repaired today...checked in at 3:30...wasn't helped until 5:03.  This is the same case scenario everytime I have to go in...which is a lot because my phone blows!!!  :/,needed to have my phone repaired today...checked in at 3 30...wasn't helped until 5 03. this is the same case scenario everytime i have to go in...which is a lot because my phone blows!!!,"neutral, annoyance, disappointment","[INST] A customer left us a 1-star review: 'needed to have my phone repaired today...checked in at 3 30...wasn't helped until 5 03. this is the same case scenario everytime i have to go in...which is a lot because my phone blows!!!' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'needed to have my phone repaired today...checked in at 3 30...wasn't helped until 5 03. this is the same case scenario everytime i have to go in...which is a lot because my phone blows!!!' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. **Timeliness**: Strive to reduce wait times by improving efficiency and staffing during peak hours.

2. **Communication**: Keep customers informed about wait times, progress, and any delays. This could be done through signage, regular updates, or personalized communication.

3. **Consistency**: Ensure that the quality of service is consistent across all visits. This includes the speed of service, the helpfulness of staff, and the overall experience.

4. **Empathy**: Show understanding for the customer's frustration."
1,"What a dump! The arcade was rundown, most of the machines are out of order. Everything is over priced. The races are 25.00 per person for 10 minutes! The management was unprofessional. There were literally two teenagers running the place. They did not run it like it is a business, they ignored the few customers that were in there. We waited at the counter for 10 minutes and the people who were in front of us had been there longer. The girl at the counter was in eyesight but on a cell phone. Both the men's and women's restrooms were out of order, and the entire establishment was dirty. SAVE YOUR MONEY,","what a dump! the arcade was rundown, most of the machines are out of order. everything is over priced. the races are 25.00 per person for 10 minutes! the management was unprofessional. there were literally two teenagers running the place. they did not run it like it is a business, they ignored the few customers that were in there. we waited at the counter for 10 minutes and the people who were in front of us had been there longer. the girl at the counter was in eyesight but on a cell phone. both the men's and women's restrooms were out of order, and the entire establishment was dirty. save your money,","annoyance, disappointment, neutral","[INST] A customer left us a 1-star review: 'what a dump! the arcade was rundown, most of the machines are out of order. everything is over priced. the races are 25.00 per person for 10 minutes! the management was unprofessional. there were literally two teenagers running the place. they did not run it like it is a business, they ignored the few customers that were in there. we waited at the counter for 10 minutes and the people who were in front of us had been there longer. the girl at the counter was in eyesight but on a cell phone. both the men's and women's restrooms were out of order, and the entire establishment was dirty. save your money,' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'what a dump! the arcade was rundown, most of the machines are out of order. everything is over priced. the races are 25.00 per person for 10 minutes! the management was unprofessional. there were literally two teenagers running the place. they did not run it like it is a business, they ignored the few customers that were in there. we waited at the counter for 10 minutes and the people who were in front of us had been there longer. the girl at the counter was in eyesight but on a cell phone. both the men's and women's restrooms were out of order, and the entire establishment was dirty. save your money,' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Cleanliness: Ensure the entire establishment is clean and well-maintained, including restrooms.
2. Machine Maintenance: Regularly inspect and maintain arcade machines to ensure they are in working order.
3. Pricing: Review pricing for games, attractions, and services to ensure they are competitive and offer good value.
4. Staff Training: Provide proper training for staff to ensure they are knowledgeable, professional, and attentive to customers.
5. Response Time: Improve response time at the counter, ensuring customers are attended to promptly and courteously."
1,"In Oct. my son that is at  UNCC had a nail in his tire. The person at Tire Kingdom told him he needed 3 new tires., THe car is dented and has over 151,000 miles on it.We told him to match the tread. Instead of giving him options of prices they put on$ 184.00 tires EAC on the vehicle. I called very upset the next morning and the manger said he would not give me an exchange nor would he give me any money off. He offered a 4th tire with a $70.00 rebate and would discount an oil change! This is taking advantage of a young consumer and  in my opinion a terrible way of doing business. I would NEVER recommend this company.","in oct. my son that is at uncc had a nail in his tire. the person at tire kingdom told him he needed 3 new tires., the car is dented and has over 151,000 miles on it.we told him to match the tread. instead of giving him options of prices they put on 184.00 tires eac on the vehicle. i called very upset the next morning and the manger said he would not give me an exchange nor would he give me any money off. he offered a 4th tire with a 70.00 rebate and would discount an oil change! this is taking advantage of a young consumer and in my opinion a terrible way of doing business. i would never recommend this company.","neutral, disappointment, annoyance","[INST] A customer left us a 1-star review: 'in oct. my son that is at uncc had a nail in his tire. the person at tire kingdom told him he needed 3 new tires., the car is dented and has over 151,000 miles on it.we told him to match the tread. instead of giving him options of prices they put on 184.00 tires eac on the vehicle. i called very upset the next morning and the manger said he would not give me an exchange nor would he give me any money off. he offered a 4th tire with a 70.00 rebate and would discount an oil change! this is taking advantage of a young consumer and in my opinion a terrible way of doing business. i would never recommend this company.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'in oct. my son that is at uncc had a nail in his tire. the person at tire kingdom told him he needed 3 new tires., the car is dented and has over 151,000 miles on it.we told him to match the tread. instead of giving him options of prices they put on 184.00 tires eac on the vehicle. i called very upset the next morning and the manger said he would not give me an exchange nor would he give me any money off. he offered a 4th tire with a 70.00 rebate and would discount an oil change! this is taking advantage of a young consumer and in my opinion a terrible way of doing business. i would never recommend this company.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the customer's concerns: Respond to the review by acknowledging their disappointment and frustration with the situation. Apologize for the inconvenience they experienced and express empathy for their situation.

2. Offer a solution: Offer a fair and reasonable solution to the customer's issue, such as a refund or a discount on new tires. If possible, offer to match the tread on the existing tires to avoid unnecessary replacement.

3. Provide options: Offer multiple options for the customer to choose from, such as different tire brands, prices, and installation services."
1,"This place has really declined in quality and selection of food.  It's no better than the $8 ghetto Chinese restaurants you find in the rough neighborhoods.\n\nThe food seemed to be left overs from lunch and the sushi was far from fresh. The desserts were sugar cookies, sams club sheet cake and ice cream.  It's not worth the money.","this place has really declined in quality and selection of food. it's no better than the 8 ghetto chinese restaurants you find in the rough neighborhoods. n nthe food seemed to be left overs from lunch and the sushi was far from fresh. the desserts were sugar cookies, sams club sheet cake and ice cream. it's not worth the money.","disapproval, disappointment, neutral","[INST] A customer left us a 1-star review: 'this place has really declined in quality and selection of food. it's no better than the 8 ghetto chinese restaurants you find in the rough neighborhoods. n nthe food seemed to be left overs from lunch and the sushi was far from fresh. the desserts were sugar cookies, sams club sheet cake and ice cream. it's not worth the money.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this place has really declined in quality and selection of food. it's no better than the 8 ghetto chinese restaurants you find in the rough neighborhoods. n nthe food seemed to be left overs from lunch and the sushi was far from fresh. the desserts were sugar cookies, sams club sheet cake and ice cream. it's not worth the money.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the poor experience: Acknowledge the customer's feedback and express regret for the quality of their meal.

2. Address the concerns about food quality and freshness: Ensure that all food is prepared fresh and of high quality. Consider hiring a professional chef or consulting with a food consultant to improve the quality of the dishes.

3. Improve the variety of food options: Expand the menu to offer a wider selection of dishes, including more authentic Chinese options.

4. Train staff on proper food handling and presentation: Ensure that food is stored, prepared, and presented in a clean and professional manner."
1,"My husband and I joke that there is a sign on our faces when we come in that says, \""please ignore us.\"" It's not just this location either,  the one in Tempe has provided forgetful/nonexistent service the past few times, too. That's frustrating because a soft drink costs nearly $3 here, so something as simple as refills would make me feel like I'm getting more value for a $3 iced down soda.... The bottomless fries are advertised and posted everywhere,  which, again,  makes you feel like you're recovering some value when you pay $12 for a burger. But, alas- the service has been either irritable/snarky when fries and refills are  requested or it's just nonexistent altogether.  Tell me why I'm spending $30 here for 2 people again? In n Out is across the street...\n\n1 star because the burgers and fries really are delicious. No other stars because that testifies to how disappointed I am in what used to be a good, consistent franchise.  Unfortunately our experiences have been such a let down as far as the service is concerned, we'd rather save our $30 and avoid the crying children and just stay away altogether. Maybe we'll sit at the bar if we ever go back... at least someone has to acknowledge you there (hopefully? ).","my husband and i joke that there is a sign on our faces when we come in that says, please ignore us. it's not just this location either, the one in tempe has provided forgetful nonexistent service the past few times, too. that's frustrating because a soft drink costs nearly 3 here, so something as simple as refills would make me feel like i'm getting more value for a 3 iced down soda.... the bottomless fries are advertised and posted everywhere, which, again, makes you feel like you're recovering some value when you pay 12 for a burger. but, alas the service has been either irritable snarky when fries and refills are requested or it's just nonexistent altogether. tell me why i'm spending 30 here for 2 people again? in n out is across the street... n n1 star because the burgers and fries really are delicious. no other stars because that testifies to how disappointed i am in what used to be a good, consistent franchise. unfortunately our experiences have been such a let down as far as the service is concerned, we'd rather save our 30 and avoid the crying children and just stay away altogether. maybe we'll sit at the bar if we ever go back... at least someone has to acknowledge you there hopefully? .","annoyance, disappointment, neutral","[INST] A customer left us a 1-star review: 'my husband and i joke that there is a sign on our faces when we come in that says, please ignore us. it's not just this location either, the one in tempe has provided forgetful nonexistent service the past few times, too. that's frustrating because a soft drink costs nearly 3 here, so something as simple as refills would make me feel like i'm getting more value for a 3 iced down soda.... the bottomless fries are advertised and posted everywhere, which, again, makes you feel like you're recovering some value when you pay 12 for a burger. but, alas the service has been either irritable snarky when fries and refills are requested or it's just nonexistent altogether. tell me why i'm spending 30 here for 2 people again? in n out is across the street... n n1 star because the burgers and fries really are delicious. no other stars because that testifies to how disappointed i am in what used to be a good, consistent franchise. unfortunately our experiences have been such a let down as far as the service is concerned, we'd rather save our 30 and avoid the crying children and just stay away altogether. maybe we'll sit at the bar if we ever go back... at least someone has to acknowledge you there hopefully? .' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'my husband and i joke that there is a sign on our faces when we come in that says, please ignore us. it's not just this location either, the one in tempe has provided forgetful nonexistent service the past few times, too. that's frustrating because a soft drink costs nearly 3 here, so something as simple as refills would make me feel like i'm getting more value for a 3 iced down soda.... the bottomless fries are advertised and posted everywhere, which, again, makes you feel like you're recovering some value when you pay 12 for a burger. but, alas the service has been either irritable snarky when fries and refills are requested or it's just nonexistent altogether. tell me why i'm spending 30 here for 2 people again? in n out is across the street... n n1 star because the burgers and fries really are delicious. no other stars because that testifies to how disappointed i am in what used to be a good, consistent franchise. unfortunately our experiences have been such a let down as far as the service is concerned, we'd rather save our 30 and avoid the crying children and just stay away altogether. maybe we'll sit at the bar if we ever go back... at least someone has to acknowledge you there hopefully? .' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Customer Service: Train staff to provide friendly, attentive, and consistent service. This includes being responsive to requests for refills, bottomless fries, and addressing any issues promptly.

2. Address Pricing Concerns: Review pricing strategies to ensure that customers feel they are getting good value for their money. Consider offering promotions or discounts to incentivize repeat business.

3. Streamline Operations: Ensure that advertisements and menu items are accurately represented. This will help manage customer expectations and reduce frustration."
1,"This is not a restaurant that I will ever come back to. The food was poorly made, not a representation of the images on the menu. I spent the early portion of my morning and day attending to a very upset stomach after a few bites!","this is not a restaurant that i will ever come back to. the food was poorly made, not a representation of the images on the menu. i spent the early portion of my morning and day attending to a very upset stomach after a few bites!","disapproval, neutral, disappointment","[INST] A customer left us a 1-star review: 'this is not a restaurant that i will ever come back to. the food was poorly made, not a representation of the images on the menu. i spent the early portion of my morning and day attending to a very upset stomach after a few bites!' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this is not a restaurant that i will ever come back to. the food was poorly made, not a representation of the images on the menu. i spent the early portion of my morning and day attending to a very upset stomach after a few bites!' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  1. Improve Food Quality: Ensure that the food prepared matches the images on the menu and maintains a high standard of quality.

2. Enhance Food Safety: Implement stricter food handling and preparation procedures to prevent foodborne illnesses.

3. Respond Promptly: Reach out to the customer to apologize for their experience and offer a solution, such as a refund or complimentary meal.

4. Follow Up: After addressing the customer's complaint, follow up with them to ensure their satisfaction with the resolution and encourage them to return for a better experience."
1,"My stay has been horrible. First when I was checked in they kept my id. They did not bother to call to tell me that they had it so I found out the next day when I drove across town to pick up a rental truck and had to go back to get my id.\n\nSecond, there where no towels in the room at all. We were unable to shower until the next day when I had to go to the front desk and get towels.\n\nLastly I have been in my room for two hours and they just called and asked to stop slamming doors. I have not left the room so I am unsure how I would slam doors.\n\nThe rooms are outdated, the bed mattresses are horribly stained and the bathroom is disgusting.\n\nIt is cheap but not cheap enough for all of this.","my stay has been horrible. first when i was checked in they kept my id. they did not bother to call to tell me that they had it so i found out the next day when i drove across town to pick up a rental truck and had to go back to get my id. n nsecond, there where no towels in the room at all. we were unable to shower until the next day when i had to go to the front desk and get towels. n nlastly i have been in my room for two hours and they just called and asked to stop slamming doors. i have not left the room so i am unsure how i would slam doors. n nthe rooms are outdated, the bed mattresses are horribly stained and the bathroom is disgusting. n nit is cheap but not cheap enough for all of this.","fear, neutral, annoyance","[INST] A customer left us a 1-star review: 'my stay has been horrible. first when i was checked in they kept my id. they did not bother to call to tell me that they had it so i found out the next day when i drove across town to pick up a rental truck and had to go back to get my id. n nsecond, there where no towels in the room at all. we were unable to shower until the next day when i had to go to the front desk and get towels. n nlastly i have been in my room for two hours and they just called and asked to stop slamming doors. i have not left the room so i am unsure how i would slam doors. n nthe rooms are outdated, the bed mattresses are horribly stained and the bathroom is disgusting. n nit is cheap but not cheap enough for all of this.' The customer feels fear, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'my stay has been horrible. first when i was checked in they kept my id. they did not bother to call to tell me that they had it so i found out the next day when i drove across town to pick up a rental truck and had to go back to get my id. n nsecond, there where no towels in the room at all. we were unable to shower until the next day when i had to go to the front desk and get towels. n nlastly i have been in my room for two hours and they just called and asked to stop slamming doors. i have not left the room so i am unsure how i would slam doors. n nthe rooms are outdated, the bed mattresses are horribly stained and the bathroom is disgusting. n nit is cheap but not cheap enough for all of this.' The customer feels fear, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Improve communication: Ensure staff promptly inform guests about any issues with their ID or belongings upon check-in.
2. Provide adequate room amenities: Ensure rooms are equipped with towels upon arrival.
3. Address maintenance concerns: Inspect and maintain rooms regularly to ensure cleanliness, especially mattresses and bathrooms.
4. Address noise concerns: Implement a policy to remind guests to be mindful of noise levels, and consider installing soundproofing measures if necessary.
5. Offer a solution: Offer the customer a complimentary upgrade to a more updated room, a discount on their stay, or a sincere apology and compensation for their inconvenience."
1,"I give one star, not because the food was bad. In fact we didn't get a chance to try the food. Walked in and they said, \""no more orders.\""  That's bad when you're open for 20 more minutes. \nIts hard to earn new customers and we probably won't go out of our way to come back","i give one star, not because the food was bad. in fact we didn't get a chance to try the food. walked in and they said, no more orders. that's bad when you're open for 20 more minutes. nits hard to earn new customers and we probably won't go out of our way to come back","disapproval, neutral, disappointment","[INST] A customer left us a 1-star review: 'i give one star, not because the food was bad. in fact we didn't get a chance to try the food. walked in and they said, no more orders. that's bad when you're open for 20 more minutes. nits hard to earn new customers and we probably won't go out of our way to come back' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i give one star, not because the food was bad. in fact we didn't get a chance to try the food. walked in and they said, no more orders. that's bad when you're open for 20 more minutes. nits hard to earn new customers and we probably won't go out of our way to come back' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially win them back, consider the following steps:

1. Acknowledge the issue: Respond to the review promptly, acknowledging their disappointment about not being able to order food before closing.

2. Offer a solution: Apologize for the inconvenience and offer a complimentary meal or discount on their next visit to make up for the poor experience.

3. Clarify the situation: Explain the reasons behind the early closure, such as staffing issues or kitchen equipment malfunctions, to help the customer understand the situation better."
1,"The only reason I am giving this a one star is because this was my second time there, and this time, they messed up on processing my credit card and charge me $84.01 for my chicken wings. the lady said she voided it, then swiped my card again and fixed the price, 5 days later it was still taken out of my bank account. My bank is going to fix this for me, but I should not have had to go through all this hassle just for these dang wings. Because of this mistake of theirs I will find another wing place. I mean what if I had needed that money for a bill or something. Get it together.","the only reason i am giving this a one star is because this was my second time there, and this time, they messed up on processing my credit card and charge me 84.01 for my chicken wings. the lady said she voided it, then swiped my card again and fixed the price, 5 days later it was still taken out of my bank account. my bank is going to fix this for me, but i should not have had to go through all this hassle just for these dang wings. because of this mistake of theirs i will find another wing place. i mean what if i had needed that money for a bill or something. get it together.","neutral, disappointment, realization","[INST] A customer left us a 1-star review: 'the only reason i am giving this a one star is because this was my second time there, and this time, they messed up on processing my credit card and charge me 84.01 for my chicken wings. the lady said she voided it, then swiped my card again and fixed the price, 5 days later it was still taken out of my bank account. my bank is going to fix this for me, but i should not have had to go through all this hassle just for these dang wings. because of this mistake of theirs i will find another wing place. i mean what if i had needed that money for a bill or something. get it together.' The customer feels neutral, disappointment, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the only reason i am giving this a one star is because this was my second time there, and this time, they messed up on processing my credit card and charge me 84.01 for my chicken wings. the lady said she voided it, then swiped my card again and fixed the price, 5 days later it was still taken out of my bank account. my bank is going to fix this for me, but i should not have had to go through all this hassle just for these dang wings. because of this mistake of theirs i will find another wing place. i mean what if i had needed that money for a bill or something. get it together.' The customer feels neutral, disappointment, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond promptly to the review, acknowledging the mistake made in processing the credit card transaction. Apologize for the inconvenience caused and express empathy for the hassle they had to go through.

2. Offer a solution: Offer a genuine solution, such as refunding the incorrect charge, waiving the fee for the next visit, or providing a discount on their next order as a gesture of goodwill.

3. Ensure follow-up: Follow up with the customer to confirm that the issue has been resolved and that the incorrect charge has been refunded."
1,"I was in the mood for Fish and Chips, and I'd been thinking about trying this place since it was so close to my apartment. Big mistake. I ordered the Admiral's combo which includes 3 of your seafood choice, fries, and hush puppies. I had the Cod, the shrimp, and the clams. As soon as I get home I dig in, the first piece I had was a clam strip, and it was NASTY; Mushy, undercooked, and extremely fishy tasting. I move on to the shrimp, which was possibly the best cooked out of everything, and the taste was just ok. Finally, the cod, again, slightly undercooked, still gray in color, not flaky, and the batter completely peeled off as soon as I touched it. The fries were, once again, under cooked and soggy. The hush puppies were tasty, but tiny. Worst part about the whole thing is that after an hour of consuming this meal I started getting cold sweats, stomach aches, and a headache. I hadn't had anything else before or after the lunch, so there's no doubt in my mind that the fish (or the poor preparation of it) from this place caused it. I will not be returning to this \""restaurant\"", and will encourage all my friends, co-workers, and fellow yelpers to do the same.","i was in the mood for fish and chips, and i'd been thinking about trying this place since it was so close to my apartment. big mistake. i ordered the admiral's combo which includes 3 of your seafood choice, fries, and hush puppies. i had the cod, the shrimp, and the clams. as soon as i get home i dig in, the first piece i had was a clam strip, and it was nasty mushy, undercooked, and extremely fishy tasting. i move on to the shrimp, which was possibly the best cooked out of everything, and the taste was just ok. finally, the cod, again, slightly undercooked, still gray in color, not flaky, and the batter completely peeled off as soon as i touched it. the fries were, once again, under cooked and soggy. the hush puppies were tasty, but tiny. worst part about the whole thing is that after an hour of consuming this meal i started getting cold sweats, stomach aches, and a headache. i hadn't had anything else before or after the lunch, so there's no doubt in my mind that the fish or the poor preparation of it from this place caused it. i will not be returning to this restaurant , and will encourage all my friends, co workers, and fellow yelpers to do the same.","neutral, disgust, annoyance","[INST] A customer left us a 1-star review: 'i was in the mood for fish and chips, and i'd been thinking about trying this place since it was so close to my apartment. big mistake. i ordered the admiral's combo which includes 3 of your seafood choice, fries, and hush puppies. i had the cod, the shrimp, and the clams. as soon as i get home i dig in, the first piece i had was a clam strip, and it was nasty mushy, undercooked, and extremely fishy tasting. i move on to the shrimp, which was possibly the best cooked out of everything, and the taste was just ok. finally, the cod, again, slightly undercooked, still gray in color, not flaky, and the batter completely peeled off as soon as i touched it. the fries were, once again, under cooked and soggy. the hush puppies were tasty, but tiny. worst part about the whole thing is that after an hour of consuming this meal i started getting cold sweats, stomach aches, and a headache. i hadn't had anything else before or after the lunch, so there's no doubt in my mind that the fish or the poor preparation of it from this place caused it. i will not be returning to this restaurant , and will encourage all my friends, co workers, and fellow yelpers to do the same.' The customer feels neutral, disgust, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i was in the mood for fish and chips, and i'd been thinking about trying this place since it was so close to my apartment. big mistake. i ordered the admiral's combo which includes 3 of your seafood choice, fries, and hush puppies. i had the cod, the shrimp, and the clams. as soon as i get home i dig in, the first piece i had was a clam strip, and it was nasty mushy, undercooked, and extremely fishy tasting. i move on to the shrimp, which was possibly the best cooked out of everything, and the taste was just ok. finally, the cod, again, slightly undercooked, still gray in color, not flaky, and the batter completely peeled off as soon as i touched it. the fries were, once again, under cooked and soggy. the hush puppies were tasty, but tiny. worst part about the whole thing is that after an hour of consuming this meal i started getting cold sweats, stomach aches, and a headache. i hadn't had anything else before or after the lunch, so there's no doubt in my mind that the fish or the poor preparation of it from this place caused it. i will not be returning to this restaurant , and will encourage all my friends, co workers, and fellow yelpers to do the same.' The customer feels neutral, disgust, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the poor quality of the meal and the subsequent illness. Acknowledge their feedback and express empathy for their disappointment.

2. Offer a sincere and genuine apology, and provide a solution such as a complimentary meal or a discount on their next visit.

3. Investigate the issue to determine the cause of the poor quality meal, and address any underlying problems in the kitchen, such as improper cooking techniques, undercooked seafood, or contaminated ingredients."
1,"I took my mom and grandma to the Beach House last night for dinner thinking it would be better than getting a Papa Murphy's pizza. There weren't many patrons in the dining room. Our waitress was very short with us, demanding our drink orders before taking any questions or orders for our food. I ordered scallops, and when they came to the table they were overcooked, but also cold. It took me at least 15 minutes to find the waitress to ask if I could get warmer food. She said that she would have the kitchen make up a new meal, and about 15 minutes later she returned with my same plate, with my original fork and original food. They scallops were now warm, but lacked flavor, and were even tougher than before. The waitress didn't seem to care about the quality of the food and seemed to be either having a terrible night or was on the influence of something. Needless to say, I will not be returning. On a positive note, the sunset on the lake is pretty.","i took my mom and grandma to the beach house last night for dinner thinking it would be better than getting a papa murphy's pizza. there weren't many patrons in the dining room. our waitress was very short with us, demanding our drink orders before taking any questions or orders for our food. i ordered scallops, and when they came to the table they were overcooked, but also cold. it took me at least 15 minutes to find the waitress to ask if i could get warmer food. she said that she would have the kitchen make up a new meal, and about 15 minutes later she returned with my same plate, with my original fork and original food. they scallops were now warm, but lacked flavor, and were even tougher than before. the waitress didn't seem to care about the quality of the food and seemed to be either having a terrible night or was on the influence of something. needless to say, i will not be returning. on a positive note, the sunset on the lake is pretty.","neutral, approval, realization","[INST] A customer left us a 1-star review: 'i took my mom and grandma to the beach house last night for dinner thinking it would be better than getting a papa murphy's pizza. there weren't many patrons in the dining room. our waitress was very short with us, demanding our drink orders before taking any questions or orders for our food. i ordered scallops, and when they came to the table they were overcooked, but also cold. it took me at least 15 minutes to find the waitress to ask if i could get warmer food. she said that she would have the kitchen make up a new meal, and about 15 minutes later she returned with my same plate, with my original fork and original food. they scallops were now warm, but lacked flavor, and were even tougher than before. the waitress didn't seem to care about the quality of the food and seemed to be either having a terrible night or was on the influence of something. needless to say, i will not be returning. on a positive note, the sunset on the lake is pretty.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i took my mom and grandma to the beach house last night for dinner thinking it would be better than getting a papa murphy's pizza. there weren't many patrons in the dining room. our waitress was very short with us, demanding our drink orders before taking any questions or orders for our food. i ordered scallops, and when they came to the table they were overcooked, but also cold. it took me at least 15 minutes to find the waitress to ask if i could get warmer food. she said that she would have the kitchen make up a new meal, and about 15 minutes later she returned with my same plate, with my original fork and original food. they scallops were now warm, but lacked flavor, and were even tougher than before. the waitress didn't seem to care about the quality of the food and seemed to be either having a terrible night or was on the influence of something. needless to say, i will not be returning. on a positive note, the sunset on the lake is pretty.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Training: Ensure our staff is well-trained to provide friendly, attentive, and patient service. They should be ready to take questions and orders before demanding drink orders.

2. Food Quality and Preparation: Improve the quality of the food, particularly the scallops, by ensuring they are cooked properly and seasoned appropriately.

3. Follow-up and Communication: When a customer reports an issue with their meal, it's crucial to address it promptly and effectively. In this case, the waitress should have prepared a new meal instead of returning the same plate with warm food."
1,"These guys really hosed me on book of mormon tix, always go through the venue. Thomas on the phone was 13 & needs some work on his social skills. Beware of stubhub. I should've listened to friends but I wanted those tickets\n I learned the hard way, I want to save anyone else from a similar situation.","these guys really hosed me on book of mormon tix, always go through the venue. thomas on the phone was 13 needs some work on his social skills. beware of stubhub. i should've listened to friends but i wanted those tickets n i learned the hard way, i want to save anyone else from a similar situation.","caring, neutral, approval","[INST] A customer left us a 1-star review: 'these guys really hosed me on book of mormon tix, always go through the venue. thomas on the phone was 13 needs some work on his social skills. beware of stubhub. i should've listened to friends but i wanted those tickets n i learned the hard way, i want to save anyone else from a similar situation.' The customer feels caring, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'these guys really hosed me on book of mormon tix, always go through the venue. thomas on the phone was 13 needs some work on his social skills. beware of stubhub. i should've listened to friends but i wanted those tickets n i learned the hard way, i want to save anyone else from a similar situation.' The customer feels caring, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience with StubHub, we can take the following steps:

1. Apologize for the inconvenience: Acknowledge the customer's frustration and express regret for their negative experience.

2. Address the issue with the specific agent: Inform the customer that we will address the issue with the agent, Thomas, to improve his social skills and customer service.

3. Offer a solution: Offer a solution, such as a refund or complimentary tickets for a future event, to make amends for the poor experience."
1,"Waste of time to sell clothes.. Brought what they wanted.. A&F, gap, F21, Armani exchange, juicy, JBrand, Zara, etc.. Out of 2 garbage bags full of barely used name brand clothes they bought ONE sweater for a dollar and wanted to buy my Kooba bag for $5, which i paid around $700 for. However the staff is very friendly and a good place to shop if you have the time.","waste of time to sell clothes.. brought what they wanted.. a f, gap, f21, armani exchange, juicy, jbrand, zara, etc.. out of 2 garbage bags full of barely used name brand clothes they bought one sweater for a dollar and wanted to buy my kooba bag for 5, which i paid around 700 for. however the staff is very friendly and a good place to shop if you have the time.","admiration, neutral, approval","[INST] A customer left us a 1-star review: 'waste of time to sell clothes.. brought what they wanted.. a f, gap, f21, armani exchange, juicy, jbrand, zara, etc.. out of 2 garbage bags full of barely used name brand clothes they bought one sweater for a dollar and wanted to buy my kooba bag for 5, which i paid around 700 for. however the staff is very friendly and a good place to shop if you have the time.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'waste of time to sell clothes.. brought what they wanted.. a f, gap, f21, armani exchange, juicy, jbrand, zara, etc.. out of 2 garbage bags full of barely used name brand clothes they bought one sweater for a dollar and wanted to buy my kooba bag for 5, which i paid around 700 for. however the staff is very friendly and a good place to shop if you have the time.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Value for Money: Address the pricing issue by offering more competitive prices for high-end brands, especially for pre-owned items. This could help customers feel they are getting a fair deal.

2. Quality Control: Ensure that the items we sell are in good condition. A single item being sold in poor condition could give the impression that the entire lot is of low quality.

3. Transparency: Be clear about the condition of the items being sold. This could be done through a grading system or detailed descriptions.

4. Negotiation: Be more flexible with negotiations, especially for high-end items."
1,"Well I hate to be the first one to write a bad review, but with how much they wanted for repairs on my truck was ridiculous. I went to Howies based on the reviews on Yelp. I told them what I thought was wrong with my truck, but I did this to see if they would go along with it. Next thing I knew they agreed with what I said and gave me a labor quote for $1200, but 2/3 of the repairs they quoted weren't needed at all; those were the $$$ ones.  So I took my business elsewhere and had my truck good as new for $175 in labor.","well i hate to be the first one to write a bad review, but with how much they wanted for repairs on my truck was ridiculous. i went to howies based on the reviews on yelp. i told them what i thought was wrong with my truck, but i did this to see if they would go along with it. next thing i knew they agreed with what i said and gave me a labor quote for 1200, but 2 3 of the repairs they quoted weren't needed at all those were the ones. so i took my business elsewhere and had my truck good as new for 175 in labor.","annoyance, neutral, disapproval","[INST] A customer left us a 1-star review: 'well i hate to be the first one to write a bad review, but with how much they wanted for repairs on my truck was ridiculous. i went to howies based on the reviews on yelp. i told them what i thought was wrong with my truck, but i did this to see if they would go along with it. next thing i knew they agreed with what i said and gave me a labor quote for 1200, but 2 3 of the repairs they quoted weren't needed at all those were the ones. so i took my business elsewhere and had my truck good as new for 175 in labor.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'well i hate to be the first one to write a bad review, but with how much they wanted for repairs on my truck was ridiculous. i went to howies based on the reviews on yelp. i told them what i thought was wrong with my truck, but i did this to see if they would go along with it. next thing i knew they agreed with what i said and gave me a labor quote for 1200, but 2 3 of the repairs they quoted weren't needed at all those were the ones. so i took my business elsewhere and had my truck good as new for 175 in labor.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the customer's concerns: Respond to the review by acknowledging their disappointment with the labor quote and the perceived unnecessary repairs. Apologize for any inconvenience caused and express a desire to understand their perspective better.

2. Investigate the issue: Review the case to determine if there were any errors in the diagnosis or repair process. If the customer's claims are valid, take responsibility for the mistake and offer a solution, such as a refund or discount on future services.

3. Improve communication: Ensure that our technicians are clear and transparent in explaining the repairs needed and the reasons behind them."
1,"First off I'm Puerto Rican! I was not impressed with the food here at all. The flavor was lacking and so was the gravy. Who wants to eat dry rice and chicken! Sorry, just keepin it real. If your looking for friendly service then by all means eat here. The owner is sweet. I didn't finish my food. So after attempting to eating here I went home and cooked real PR food..yum. Gosh I miss the East Coast! Umm I won't be back.","first off i'm puerto rican! i was not impressed with the food here at all. the flavor was lacking and so was the gravy. who wants to eat dry rice and chicken! sorry, just keepin it real. if your looking for friendly service then by all means eat here. the owner is sweet. i didn't finish my food. so after attempting to eating here i went home and cooked real pr food..yum. gosh i miss the east coast! umm i won't be back.","disappointment, sadness, remorse","[INST] A customer left us a 1-star review: 'first off i'm puerto rican! i was not impressed with the food here at all. the flavor was lacking and so was the gravy. who wants to eat dry rice and chicken! sorry, just keepin it real. if your looking for friendly service then by all means eat here. the owner is sweet. i didn't finish my food. so after attempting to eating here i went home and cooked real pr food..yum. gosh i miss the east coast! umm i won't be back.' The customer feels disappointment, sadness, remorse. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'first off i'm puerto rican! i was not impressed with the food here at all. the flavor was lacking and so was the gravy. who wants to eat dry rice and chicken! sorry, just keepin it real. if your looking for friendly service then by all means eat here. the owner is sweet. i didn't finish my food. so after attempting to eating here i went home and cooked real pr food..yum. gosh i miss the east coast! umm i won't be back.' The customer feels disappointment, sadness, remorse. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the food quality, particularly the flavor and consistency of the gravy, as it seems to be a significant issue for this customer. We could also consider offering more authentic Puerto Rican dishes that cater to the customer's cultural preferences. Additionally, we could provide cooking tips or recipes for our dishes to help customers replicate the flavors at home, as this customer seemed to enjoy cooking traditional Puerto Rican food. Lastly, we could offer a taste of the dish before serving to ensure the customer is satisfied with the flavor."
1,"I have to agree with the other reviewer. Pb normally has excellent customer service but this store has none. I have gone there twice now to purchase a glider for my nursery, first time I couldn't get anyone to assist me even after I tracked someone down, the second time I returned to give it another shot the sales associate knew nothing about the products and couldn't tell me what style it was that they had on display, I asked if there was someone with who was familiar with the products to assist me and there wasn't. When you are spending a good amount on some furniture you want to make sure your questions are answered and you are ordering the right items, I guess I'll have to find somewhere else to purchase from.","i have to agree with the other reviewer. pb normally has excellent customer service but this store has none. i have gone there twice now to purchase a glider for my nursery, first time i couldn't get anyone to assist me even after i tracked someone down, the second time i returned to give it another shot the sales associate knew nothing about the products and couldn't tell me what style it was that they had on display, i asked if there was someone with who was familiar with the products to assist me and there wasn't. when you are spending a good amount on some furniture you want to make sure your questions are answered and you are ordering the right items, i guess i'll have to find somewhere else to purchase from.","approval, neutral, disapproval","[INST] A customer left us a 1-star review: 'i have to agree with the other reviewer. pb normally has excellent customer service but this store has none. i have gone there twice now to purchase a glider for my nursery, first time i couldn't get anyone to assist me even after i tracked someone down, the second time i returned to give it another shot the sales associate knew nothing about the products and couldn't tell me what style it was that they had on display, i asked if there was someone with who was familiar with the products to assist me and there wasn't. when you are spending a good amount on some furniture you want to make sure your questions are answered and you are ordering the right items, i guess i'll have to find somewhere else to purchase from.' The customer feels approval, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i have to agree with the other reviewer. pb normally has excellent customer service but this store has none. i have gone there twice now to purchase a glider for my nursery, first time i couldn't get anyone to assist me even after i tracked someone down, the second time i returned to give it another shot the sales associate knew nothing about the products and couldn't tell me what style it was that they had on display, i asked if there was someone with who was familiar with the products to assist me and there wasn't. when you are spending a good amount on some furniture you want to make sure your questions are answered and you are ordering the right items, i guess i'll have to find somewhere else to purchase from.' The customer feels approval, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance customer service: Ensure that staff are readily available to assist customers, especially when they are making significant purchases like nursery furniture.

2. Product knowledge: Provide sales associates with comprehensive product training to ensure they can answer customer questions accurately and confidently.

3. Follow-up: After a customer visits the store without finding the assistance they need, reach out to them to offer help and resolve any issues they may have encountered.

4. Communication: Improve communication with customers, both in-store and after their visit, to ensure they feel heard and valued."
1,"After also waiting for this place to open I came for lunch, mind you there were only about 3 tables seated during the time. It was all hype! \nThe food was mediocre: the meatballs were lukewarm, the baguettes were overly toasted that I couldn't bite down on them. The salads were decent but needed some salt. \nThe service itself was painfully slow. The food took 20-30 min to come out and we had a very simple order. When it came time to pay the servers didnt seem to be properly trained with the register system. It took, literally, 20 min to pay!! One of the managers decided to treat us to gelato while we waited for it to be situated. Once the checks came out they weren't even processed correctly. They should have just comped the entire meal, a measly $10 per person, instead of us waiting soooo long and not getting it right the first time. We ended up back at work late. Will most likely not be coming back...first impressions are everything.","after also waiting for this place to open i came for lunch, mind you there were only about 3 tables seated during the time. it was all hype! nthe food was mediocre the meatballs were lukewarm, the baguettes were overly toasted that i couldn't bite down on them. the salads were decent but needed some salt. nthe service itself was painfully slow. the food took 20 30 min to come out and we had a very simple order. when it came time to pay the servers didnt seem to be properly trained with the register system. it took, literally, 20 min to pay!! one of the managers decided to treat us to gelato while we waited for it to be situated. once the checks came out they weren't even processed correctly. they should have just comped the entire meal, a measly 10 per person, instead of us waiting soooo long and not getting it right the first time. we ended up back at work late. will most likely not be coming back...first impressions are everything.","neutral, disappointment, annoyance","[INST] A customer left us a 1-star review: 'after also waiting for this place to open i came for lunch, mind you there were only about 3 tables seated during the time. it was all hype! nthe food was mediocre the meatballs were lukewarm, the baguettes were overly toasted that i couldn't bite down on them. the salads were decent but needed some salt. nthe service itself was painfully slow. the food took 20 30 min to come out and we had a very simple order. when it came time to pay the servers didnt seem to be properly trained with the register system. it took, literally, 20 min to pay!! one of the managers decided to treat us to gelato while we waited for it to be situated. once the checks came out they weren't even processed correctly. they should have just comped the entire meal, a measly 10 per person, instead of us waiting soooo long and not getting it right the first time. we ended up back at work late. will most likely not be coming back...first impressions are everything.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'after also waiting for this place to open i came for lunch, mind you there were only about 3 tables seated during the time. it was all hype! nthe food was mediocre the meatballs were lukewarm, the baguettes were overly toasted that i couldn't bite down on them. the salads were decent but needed some salt. nthe service itself was painfully slow. the food took 20 30 min to come out and we had a very simple order. when it came time to pay the servers didnt seem to be properly trained with the register system. it took, literally, 20 min to pay!! one of the managers decided to treat us to gelato while we waited for it to be situated. once the checks came out they weren't even processed correctly. they should have just comped the entire meal, a measly 10 per person, instead of us waiting soooo long and not getting it right the first time. we ended up back at work late. will most likely not be coming back...first impressions are everything.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve service speed: Reduce waiting times for food and payment by streamlining the kitchen and service processes, training staff to work efficiently, and managing customer flow better.

2. Enhance food quality: Ensure that food is consistently hot, seasoned appropriately, and cooked to order. Pay attention to the presentation of dishes to create a more appealing dining experience.

3. Train staff on register system: Properly train staff on the register system to minimize delays and errors during the payment process."
1,"My first and last time staying here. First off we arrived on a Tuesday this sat week. The check in line was divided into 2 lines and there were easily 50 people in each line with 6 MGM check in staff checking peope in. After 1/2 an hour and several people complaining more staff trickled in. One hour later we were on our way to our room. We reserved a room with 2 queen beds and the room was clean, spacious and beds very comfortable. We went down to the pool, kids wanted to check out lazy river. Apparently the $28 resort fee does not include rafts, you have to rent them. In the 3 hours I was down there not once did a cocktail waitress ask if I wanted something to drink. Went to bar only to be told cash only, they're credit card machine wasn't working and no room charges either. Avenue 24 is ridiculously expensive for breakfast, eat out or try Starbucks. The monorail is $5.00 one way per person or $12.00 round trip. It was cheaper for the 4 of us to take a cab than to take the monorail. I noticed a lot of women looking to solicitate, not one staff member seemed to care. Definitely will stay someplace else next time.","my first and last time staying here. first off we arrived on a tuesday this sat week. the check in line was divided into 2 lines and there were easily 50 people in each line with 6 mgm check in staff checking peope in. after 1 2 an hour and several people complaining more staff trickled in. one hour later we were on our way to our room. we reserved a room with 2 queen beds and the room was clean, spacious and beds very comfortable. we went down to the pool, kids wanted to check out lazy river. apparently the 28 resort fee does not include rafts, you have to rent them. in the 3 hours i was down there not once did a cocktail waitress ask if i wanted something to drink. went to bar only to be told cash only, they're credit card machine wasn't working and no room charges either. avenue 24 is ridiculously expensive for breakfast, eat out or try starbucks. the monorail is 5.00 one way per person or 12.00 round trip. it was cheaper for the 4 of us to take a cab than to take the monorail. i noticed a lot of women looking to solicitate, not one staff member seemed to care. definitely will stay someplace else next time.","neutral, approval, joy","[INST] A customer left us a 1-star review: 'my first and last time staying here. first off we arrived on a tuesday this sat week. the check in line was divided into 2 lines and there were easily 50 people in each line with 6 mgm check in staff checking peope in. after 1 2 an hour and several people complaining more staff trickled in. one hour later we were on our way to our room. we reserved a room with 2 queen beds and the room was clean, spacious and beds very comfortable. we went down to the pool, kids wanted to check out lazy river. apparently the 28 resort fee does not include rafts, you have to rent them. in the 3 hours i was down there not once did a cocktail waitress ask if i wanted something to drink. went to bar only to be told cash only, they're credit card machine wasn't working and no room charges either. avenue 24 is ridiculously expensive for breakfast, eat out or try starbucks. the monorail is 5.00 one way per person or 12.00 round trip. it was cheaper for the 4 of us to take a cab than to take the monorail. i noticed a lot of women looking to solicitate, not one staff member seemed to care. definitely will stay someplace else next time.' The customer feels neutral, approval, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'my first and last time staying here. first off we arrived on a tuesday this sat week. the check in line was divided into 2 lines and there were easily 50 people in each line with 6 mgm check in staff checking peope in. after 1 2 an hour and several people complaining more staff trickled in. one hour later we were on our way to our room. we reserved a room with 2 queen beds and the room was clean, spacious and beds very comfortable. we went down to the pool, kids wanted to check out lazy river. apparently the 28 resort fee does not include rafts, you have to rent them. in the 3 hours i was down there not once did a cocktail waitress ask if i wanted something to drink. went to bar only to be told cash only, they're credit card machine wasn't working and no room charges either. avenue 24 is ridiculously expensive for breakfast, eat out or try starbucks. the monorail is 5.00 one way per person or 12.00 round trip. it was cheaper for the 4 of us to take a cab than to take the monorail. i noticed a lot of women looking to solicitate, not one staff member seemed to care. definitely will stay someplace else next time.' The customer feels neutral, approval, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following concerns:

1. Streamline the check-in process: Reduce wait times by increasing the number of check-in staff during peak hours, or implementing a self-check-in system.

2. Clarify resort fees: Make it clear that certain amenities, such as rafts for the lazy river, are not included in the resort fee.

3. Improve staff responsiveness: Ensure that cocktail waitstaff are more proactive in offering drinks to guests, and that bars clearly communicate payment options."
1,"I got ripped off.  Granted I didn't bring my confirmation number with me, they could not find my reservation at the gate and when I called customer service, since date had passed - no refund was available. Will not use the internet to  pay for parking again.  I am pissed that I got screwed out of 28.00.","i got ripped off. granted i didn't bring my confirmation number with me, they could not find my reservation at the gate and when i called customer service, since date had passed no refund was available. will not use the internet to pay for parking again. i am pissed that i got screwed out of 28.00.","annoyance, neutral, disappointment","[INST] A customer left us a 1-star review: 'i got ripped off. granted i didn't bring my confirmation number with me, they could not find my reservation at the gate and when i called customer service, since date had passed no refund was available. will not use the internet to pay for parking again. i am pissed that i got screwed out of 28.00.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i got ripped off. granted i didn't bring my confirmation number with me, they could not find my reservation at the gate and when i called customer service, since date had passed no refund was available. will not use the internet to pay for parking again. i am pissed that i got screwed out of 28.00.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can implement the following changes:

1. Emphasize the importance of bringing the confirmation number during visits, especially when booking online.
2. Improve communication with customers about the necessity of having a confirmation number on hand at the gate.
3. Develop a more flexible refund policy for situations where customers forget their confirmation numbers, allowing for exceptions when the date of the reservation has passed.
4. Enhance customer service training to ensure representatives are equipped to handle such situations with empathy and understanding.
5. Implement a system for tracking and reactivating reservations when customers arrive without their confirmation numbers."
1,Beware of incorrect hours: I have been wanting to try White Sage for a while... I went out of my way this morning to stop at 6:40am.  They weren't open.  Open at 6 am huh?  Someone oversleep?  Get between me and coffee in the morning and I am an uphappy girl.\n\nHow do coffee shops make opening at 7am?  \n\nMaybe I will come back during bankers hours.,beware of incorrect hours i have been wanting to try white sage for a while... i went out of my way this morning to stop at 6 40am. they weren't open. open at 6 am huh? someone oversleep? get between me and coffee in the morning and i am an uphappy girl. n nhow do coffee shops make opening at 7am? n nmaybe i will come back during bankers hours.,"joy, neutral, confusion","[INST] A customer left us a 1-star review: 'beware of incorrect hours i have been wanting to try white sage for a while... i went out of my way this morning to stop at 6 40am. they weren't open. open at 6 am huh? someone oversleep? get between me and coffee in the morning and i am an uphappy girl. n nhow do coffee shops make opening at 7am? n nmaybe i will come back during bankers hours.' The customer feels joy, neutral, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'beware of incorrect hours i have been wanting to try white sage for a while... i went out of my way this morning to stop at 6 40am. they weren't open. open at 6 am huh? someone oversleep? get between me and coffee in the morning and i am an uphappy girl. n nhow do coffee shops make opening at 7am? n nmaybe i will come back during bankers hours.' The customer feels joy, neutral, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Clarify our opening hours: Ensure that our opening hours are clearly displayed on our website, social media platforms, and physical store. If there are any exceptions or changes to the regular hours, communicate these effectively.

2. Improve communication: If there are any unforeseen circumstances that cause us to open late or close early, proactively communicate these changes to our customers through various channels, such as email, social media, and voicemail messages."
1,"Josh was our pool guy, he never communicated with us about what he did with the pool and then when he did talk he had a lengthy explanation or excuse about every circumstance. After the pool turned green I had the water tested at Leslie pool supply and there was zero chlorine in the water a mere day after he had come to see the pool. Upon confronting him about this he ended his service with us but did not tell us that he had done so for 2 months after. Very disappointing and a poorly run business.","josh was our pool guy, he never communicated with us about what he did with the pool and then when he did talk he had a lengthy explanation or excuse about every circumstance. after the pool turned green i had the water tested at leslie pool supply and there was zero chlorine in the water a mere day after he had come to see the pool. upon confronting him about this he ended his service with us but did not tell us that he had done so for 2 months after. very disappointing and a poorly run business.","disappointment, neutral, annoyance","[INST] A customer left us a 1-star review: 'josh was our pool guy, he never communicated with us about what he did with the pool and then when he did talk he had a lengthy explanation or excuse about every circumstance. after the pool turned green i had the water tested at leslie pool supply and there was zero chlorine in the water a mere day after he had come to see the pool. upon confronting him about this he ended his service with us but did not tell us that he had done so for 2 months after. very disappointing and a poorly run business.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'josh was our pool guy, he never communicated with us about what he did with the pool and then when he did talk he had a lengthy explanation or excuse about every circumstance. after the pool turned green i had the water tested at leslie pool supply and there was zero chlorine in the water a mere day after he had come to see the pool. upon confronting him about this he ended his service with us but did not tell us that he had done so for 2 months after. very disappointing and a poorly run business.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. **Improve Communication**: Ensure that our pool technicians maintain regular and clear communication with customers. This includes providing updates on pool maintenance, explaining any issues found, and discussing solutions.

2. **Ensure Proper Chemical Levels**: Check and double-check the chemical levels in the pool after each service visit to prevent issues like low chlorine levels that can lead to the pool turning green.

3. **Prompt Response to Concerns**: When customers express concerns or complaints, address them promptly and professionally."
1,"I went to Ulta in Desert Ridge and was really disppointed.  I came in to get my hair trimmed about forty-five minutes before they closed.  When I came in there were two stylists sitting in the waiting area talking to the receptionist.  They asked if I had an appointment (I didn't) and then told me they couldn't take me so late, which was fine.   Then one of the stylists, an older gentleman, found it necessary to lecture me for a good five minutes on how late it was, which I thought was terribly rude.  It's a shame, because I work and live very close and was hoping to find a good salon in my area.","i went to ulta in desert ridge and was really disppointed. i came in to get my hair trimmed about forty five minutes before they closed. when i came in there were two stylists sitting in the waiting area talking to the receptionist. they asked if i had an appointment i didn't and then told me they couldn't take me so late, which was fine. then one of the stylists, an older gentleman, found it necessary to lecture me for a good five minutes on how late it was, which i thought was terribly rude. it's a shame, because i work and live very close and was hoping to find a good salon in my area.","disappointment, annoyance, neutral","[INST] A customer left us a 1-star review: 'i went to ulta in desert ridge and was really disppointed. i came in to get my hair trimmed about forty five minutes before they closed. when i came in there were two stylists sitting in the waiting area talking to the receptionist. they asked if i had an appointment i didn't and then told me they couldn't take me so late, which was fine. then one of the stylists, an older gentleman, found it necessary to lecture me for a good five minutes on how late it was, which i thought was terribly rude. it's a shame, because i work and live very close and was hoping to find a good salon in my area.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i went to ulta in desert ridge and was really disppointed. i came in to get my hair trimmed about forty five minutes before they closed. when i came in there were two stylists sitting in the waiting area talking to the receptionist. they asked if i had an appointment i didn't and then told me they couldn't take me so late, which was fine. then one of the stylists, an older gentleman, found it necessary to lecture me for a good five minutes on how late it was, which i thought was terribly rude. it's a shame, because i work and live very close and was hoping to find a good salon in my area.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Train our stylists on customer service etiquette, emphasizing the importance of empathy and professionalism, especially when turning away potential customers.

2. Implement a clear policy for last-minute appointments, ensuring that all stylists are aware of the guidelines and are consistent in their application.

3. Offer a sincere apology to the customer for their negative experience, acknowledging their feelings and expressing a desire to make things right."
1,"After being advised by my son to NOT eat at Mickey's, I thought, \""well, how bad could it be for breakfast?\""  The answer: very bad.  This is a sleazy, greasy, dirty dinner frequented by people who are looking for only quantity because there is no quality.  The place, on a Thursday morning, was packed.  \n\nI ordered a cheese and bacon sandwich on toast.  The bacon had an \""off\"" flavor.  I don't know if it was rancid, but the bacon was awful.  I was done after one bite. \n\nMy sister ordered French Toast which means \""bread dipped in an egg/milk wash and fried on a griddle.  When it came, it looked like well-done scrambled eggs; no discernible pieces of bread found.   The  \""mass\"" covered the entire plate.  She said there was something wrong with the French toast; it had cinnamon and the bread was lumpy.  Then she tasted the raisin.  The waitress said this was \""Mickey's take on French toast.\""  She should have said, \""This was yesterday's cinnamon raisin roll that was recycled for the poor souls who want french toast.\""  After noting my sister was not happy with the cinnamon/raisin/egg much, she brought some regular toast as requested.  \n\nIf you like a quality breakfast in a clean restaurant, this is NOT the place for you. A Waffle House is much, much better.  I should have listened to my son.  Never again will I pass though this dump.","after being advised by my son to not eat at mickey's, i thought, well, how bad could it be for breakfast? the answer very bad. this is a sleazy, greasy, dirty dinner frequented by people who are looking for only quantity because there is no quality. the place, on a thursday morning, was packed. n ni ordered a cheese and bacon sandwich on toast. the bacon had an off flavor. i don't know if it was rancid, but the bacon was awful. i was done after one bite. n nmy sister ordered french toast which means bread dipped in an egg milk wash and fried on a griddle. when it came, it looked like well done scrambled eggs no discernible pieces of bread found. the mass covered the entire plate. she said there was something wrong with the french toast it had cinnamon and the bread was lumpy. then she tasted the raisin. the waitress said this was mickey's take on french toast. she should have said, this was yesterday's cinnamon raisin roll that was recycled for the poor souls who want french toast. after noting my sister was not happy with the cinnamon raisin egg much, she brought some regular toast as requested. n nif you like a quality breakfast in a clean restaurant, this is not the place for you. a waffle house is much, much better. i should have listened to my son. never again will i pass though this dump.","disgust, annoyance, disapproval","[INST] A customer left us a 1-star review: 'after being advised by my son to not eat at mickey's, i thought, well, how bad could it be for breakfast? the answer very bad. this is a sleazy, greasy, dirty dinner frequented by people who are looking for only quantity because there is no quality. the place, on a thursday morning, was packed. n ni ordered a cheese and bacon sandwich on toast. the bacon had an off flavor. i don't know if it was rancid, but the bacon was awful. i was done after one bite. n nmy sister ordered french toast which means bread dipped in an egg milk wash and fried on a griddle. when it came, it looked like well done scrambled eggs no discernible pieces of bread found. the mass covered the entire plate. she said there was something wrong with the french toast it had cinnamon and the bread was lumpy. then she tasted the raisin. the waitress said this was mickey's take on french toast. she should have said, this was yesterday's cinnamon raisin roll that was recycled for the poor souls who want french toast. after noting my sister was not happy with the cinnamon raisin egg much, she brought some regular toast as requested. n nif you like a quality breakfast in a clean restaurant, this is not the place for you. a waffle house is much, much better. i should have listened to my son. never again will i pass though this dump.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'after being advised by my son to not eat at mickey's, i thought, well, how bad could it be for breakfast? the answer very bad. this is a sleazy, greasy, dirty dinner frequented by people who are looking for only quantity because there is no quality. the place, on a thursday morning, was packed. n ni ordered a cheese and bacon sandwich on toast. the bacon had an off flavor. i don't know if it was rancid, but the bacon was awful. i was done after one bite. n nmy sister ordered french toast which means bread dipped in an egg milk wash and fried on a griddle. when it came, it looked like well done scrambled eggs no discernible pieces of bread found. the mass covered the entire plate. she said there was something wrong with the french toast it had cinnamon and the bread was lumpy. then she tasted the raisin. the waitress said this was mickey's take on french toast. she should have said, this was yesterday's cinnamon raisin roll that was recycled for the poor souls who want french toast. after noting my sister was not happy with the cinnamon raisin egg much, she brought some regular toast as requested. n nif you like a quality breakfast in a clean restaurant, this is not the place for you. a waffle house is much, much better. i should have listened to my son. never again will i pass though this dump.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on several key areas:

1. Food Quality: Ensure that all food items, particularly bacon and French toast, are fresh and of high quality. This may involve improving our sourcing, storage, and cooking methods.

2. Cleanliness: Enhance the cleanliness of the restaurant, paying particular attention to areas that are visible to customers, such as tables, chairs, and the kitchen.

3. Staff Training: Train staff to handle customer complaints effectively and offer solutions. They should be able to explain menu items accurately and offer alternatives if a dish is not satisfactory."
1,"As we eat out more than we eat at home we decided to try East Ocean.  We drive by it on Eastern all the time.  One star is all I can say.  The Dim Sum was wonderful but no where did it list prices. The entrees yuck  would rather go to Panda Express.  This is so over-rated will not go back.  The service was so so (we did get refills constantly on our sodas) watched a female start taking an order from a table and her cell phone rang, she answered and walked away from the guests placing their order.  AND then she walks to us and her phone rings again and she answered, guess we should have left then.  Lots of tables available and there was only 5 tables that had guests (we were there 5pm)","as we eat out more than we eat at home we decided to try east ocean. we drive by it on eastern all the time. one star is all i can say. the dim sum was wonderful but no where did it list prices. the entrees yuck would rather go to panda express. this is so over rated will not go back. the service was so so we did get refills constantly on our sodas watched a female start taking an order from a table and her cell phone rang, she answered and walked away from the guests placing their order. and then she walks to us and her phone rings again and she answered, guess we should have left then. lots of tables available and there was only 5 tables that had guests we were there 5pm","admiration, neutral, approval","[INST] A customer left us a 1-star review: 'as we eat out more than we eat at home we decided to try east ocean. we drive by it on eastern all the time. one star is all i can say. the dim sum was wonderful but no where did it list prices. the entrees yuck would rather go to panda express. this is so over rated will not go back. the service was so so we did get refills constantly on our sodas watched a female start taking an order from a table and her cell phone rang, she answered and walked away from the guests placing their order. and then she walks to us and her phone rings again and she answered, guess we should have left then. lots of tables available and there was only 5 tables that had guests we were there 5pm' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'as we eat out more than we eat at home we decided to try east ocean. we drive by it on eastern all the time. one star is all i can say. the dim sum was wonderful but no where did it list prices. the entrees yuck would rather go to panda express. this is so over rated will not go back. the service was so so we did get refills constantly on our sodas watched a female start taking an order from a table and her cell phone rang, she answered and walked away from the guests placing their order. and then she walks to us and her phone rings again and she answered, guess we should have left then. lots of tables available and there was only 5 tables that had guests we were there 5pm' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Price Transparency: Clearly list prices for all items on the menu, either in-store or online, to avoid any confusion or surprise about costs.

2. Menu Organization: Organize the menu in a way that makes it easy for customers to find what they're looking for, whether it's dim sum or entrees.

3. Staff Training: Train staff to prioritize customer service, ensuring they are attentive, responsive, and respectful towards guests. They should avoid distractions like using cell phones during service."
1,"Et tu, Hanny's? I can forgive your average food served at room temperature because your environment shows some effort at creating style and life in downtown PHX. However, I can not forgive martini's that are so small they come with itsy bitsy teenie weenie yellow polka dot bikini's....You lost me at the drinks...","et tu, hanny's? i can forgive your average food served at room temperature because your environment shows some effort at creating style and life in downtown phx. however, i can not forgive martini's that are so small they come with itsy bitsy teenie weenie yellow polka dot bikini's....you lost me at the drinks...","neutral, disappointment, disapproval","[INST] A customer left us a 1-star review: 'et tu, hanny's? i can forgive your average food served at room temperature because your environment shows some effort at creating style and life in downtown phx. however, i can not forgive martini's that are so small they come with itsy bitsy teenie weenie yellow polka dot bikini's....you lost me at the drinks...' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'et tu, hanny's? i can forgive your average food served at room temperature because your environment shows some effort at creating style and life in downtown phx. however, i can not forgive martini's that are so small they come with itsy bitsy teenie weenie yellow polka dot bikini's....you lost me at the drinks...' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the issue with the martini size: Offer a complimentary upgrade to a larger martini or a cocktail of their choice to show goodwill and make amends for the dissatisfaction.

2. Improve drink presentation: Enhance the visual appeal of our martinis to match the style and ambiance of our downtown Phoenix location.

3. Ensure consistent food temperature: Implement better food handling practices to maintain proper food temperatures, ensuring that all dishes are served hot or cold as intended."
1,"This was the first (and probably the last) time that I brought my dog Milo in for grooming.  When I first walked in, the facilities looked clean although the smell was very unpleasant. The lady that greeted us in the front was very friendly, but I was very concerned that she did not ask for proof of vaccinations and she immediately put Milo in a room with a bunch of other dogs. Milo gets very upset and nervous around other dogs so this made me worry about his safety. When i was asked what kind of cut I wanted for Milo I specifically said a short puppy cut, with a round face, and trimmed tail. Not only did she rush through the process, but I felt that she didn't take the time to understand what I was asking for or to explain to me what she had in mind for my dog. When I picked up my puppy, I was infuriated with the way he looked. He was completely shaved off, bushy ears, very blunt clipper lines, and a half shaved half bushy tail. I told her that I was very VERY unhappy with the way he looked, she said that that's what the teddy bear cut looked like (as she quickly swiped my credit card). I guess I will be taking my business back to Petsmart, I feel that the staff there takes the time to analyze Milo, make recommendations on what type of haircut is better for him, and they use visual aids to help me decide on the length of his hair.","this was the first and probably the last time that i brought my dog milo in for grooming. when i first walked in, the facilities looked clean although the smell was very unpleasant. the lady that greeted us in the front was very friendly, but i was very concerned that she did not ask for proof of vaccinations and she immediately put milo in a room with a bunch of other dogs. milo gets very upset and nervous around other dogs so this made me worry about his safety. when i was asked what kind of cut i wanted for milo i specifically said a short puppy cut, with a round face, and trimmed tail. not only did she rush through the process, but i felt that she didn't take the time to understand what i was asking for or to explain to me what she had in mind for my dog. when i picked up my puppy, i was infuriated with the way he looked. he was completely shaved off, bushy ears, very blunt clipper lines, and a half shaved half bushy tail. i told her that i was very very unhappy with the way he looked, she said that that's what the teddy bear cut looked like as she quickly swiped my credit card . i guess i will be taking my business back to petsmart, i feel that the staff there takes the time to analyze milo, make recommendations on what type of haircut is better for him, and they use visual aids to help me decide on the length of his hair.","caring, nervousness, sadness","[INST] A customer left us a 1-star review: 'this was the first and probably the last time that i brought my dog milo in for grooming. when i first walked in, the facilities looked clean although the smell was very unpleasant. the lady that greeted us in the front was very friendly, but i was very concerned that she did not ask for proof of vaccinations and she immediately put milo in a room with a bunch of other dogs. milo gets very upset and nervous around other dogs so this made me worry about his safety. when i was asked what kind of cut i wanted for milo i specifically said a short puppy cut, with a round face, and trimmed tail. not only did she rush through the process, but i felt that she didn't take the time to understand what i was asking for or to explain to me what she had in mind for my dog. when i picked up my puppy, i was infuriated with the way he looked. he was completely shaved off, bushy ears, very blunt clipper lines, and a half shaved half bushy tail. i told her that i was very very unhappy with the way he looked, she said that that's what the teddy bear cut looked like as she quickly swiped my credit card . i guess i will be taking my business back to petsmart, i feel that the staff there takes the time to analyze milo, make recommendations on what type of haircut is better for him, and they use visual aids to help me decide on the length of his hair.' The customer feels caring, nervousness, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this was the first and probably the last time that i brought my dog milo in for grooming. when i first walked in, the facilities looked clean although the smell was very unpleasant. the lady that greeted us in the front was very friendly, but i was very concerned that she did not ask for proof of vaccinations and she immediately put milo in a room with a bunch of other dogs. milo gets very upset and nervous around other dogs so this made me worry about his safety. when i was asked what kind of cut i wanted for milo i specifically said a short puppy cut, with a round face, and trimmed tail. not only did she rush through the process, but i felt that she didn't take the time to understand what i was asking for or to explain to me what she had in mind for my dog. when i picked up my puppy, i was infuriated with the way he looked. he was completely shaved off, bushy ears, very blunt clipper lines, and a half shaved half bushy tail. i told her that i was very very unhappy with the way he looked, she said that that's what the teddy bear cut looked like as she quickly swiped my credit card . i guess i will be taking my business back to petsmart, i feel that the staff there takes the time to analyze milo, make recommendations on what type of haircut is better for him, and they use visual aids to help me decide on the length of his hair.' The customer feels caring, nervousness, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Implement a strict vaccination check-in policy to ensure the safety of all dogs.
2. Provide separate grooming areas for dogs that are anxious or nervous around other dogs.
3. Improve communication with customers about their specific requests for their pet's grooming. This can include taking more time to understand what the customer wants, explaining the process, and using visual aids to help them decide on the length of their pet's hair.
4. Offer a range of grooming styles, including the ""teddy bear cut,"" but ensure that the final result matches the customer's expectations."
1,Was super excited to enjoy shaved snow in my neighborhood but that excitement quickly diminished after one taste.  Overly priced and not worth the cost.  I'll continue to drive to China Town for some yummy shaved snow.,was super excited to enjoy shaved snow in my neighborhood but that excitement quickly diminished after one taste. overly priced and not worth the cost. i'll continue to drive to china town for some yummy shaved snow.,"excitement, joy, disappointment","[INST] A customer left us a 1-star review: 'was super excited to enjoy shaved snow in my neighborhood but that excitement quickly diminished after one taste. overly priced and not worth the cost. i'll continue to drive to china town for some yummy shaved snow.' The customer feels excitement, joy, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'was super excited to enjoy shaved snow in my neighborhood but that excitement quickly diminished after one taste. overly priced and not worth the cost. i'll continue to drive to china town for some yummy shaved snow.' The customer feels excitement, joy, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Acknowledge the customer's feedback: Respond to the review, thank them for their feedback, and express regret that their experience did not meet their expectations.

2. Investigate the issue: Examine the quality of the shaved snow, pricing, and overall customer service provided to identify potential areas for improvement.

3. Offer a solution: If possible, offer a discount or complimentary item on their next visit to make up for their disappointing experience."
1,I was really disappointed at this place. The oysters were disgusting (not cleaned or sweet). The combo pan roasts that yelpers raved about had no lobster and the broth had a lot of crab shell. Not worth the wait or my time. To top it off the chef was rude and not professional. Never again Oyster Bar.,i was really disappointed at this place. the oysters were disgusting not cleaned or sweet . the combo pan roasts that yelpers raved about had no lobster and the broth had a lot of crab shell. not worth the wait or my time. to top it off the chef was rude and not professional. never again oyster bar.,"disappointment, disgust, annoyance","[INST] A customer left us a 1-star review: 'i was really disappointed at this place. the oysters were disgusting not cleaned or sweet . the combo pan roasts that yelpers raved about had no lobster and the broth had a lot of crab shell. not worth the wait or my time. to top it off the chef was rude and not professional. never again oyster bar.' The customer feels disappointment, disgust, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i was really disappointed at this place. the oysters were disgusting not cleaned or sweet . the combo pan roasts that yelpers raved about had no lobster and the broth had a lot of crab shell. not worth the wait or my time. to top it off the chef was rude and not professional. never again oyster bar.' The customer feels disappointment, disgust, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Enhance Oyster Quality: Ensure that all oysters are properly cleaned, fresh, and have a sweet taste. This will help address the customer's dissatisfaction with the oysters.

2. Improve Kitchen Accuracy: Verify the ingredients in the combo pan roasts, particularly the lobster, to ensure that they match the menu description. Also, check the broth for any unnecessary items like crab shells.

3. Reduce Wait Time: Expedite service to minimize the waiting time for customers, as this was mentioned as a point of frustration."
1,"Disappointing. The Avondale location must have different cooks/recipes because I've eaten there multiple times and always been pleased. The Scottsdale location on the other hand was terrible. The location is good, but the restaurant still screams Bennigans or Luby's or whatever it should be but isn't \""Mexican.\"" The salsas were blah. Again, Avondale is doing something different. The queso was nearly inedible with a very coarse, gritty texture. The plates came out and although my food was hot, my son's plate was cold. The cheese enchilada was boring. The beef \""burro\"" was.....was....I don't know how to describe it. If the beef was on a hoagie it would have been a bad Philly cheese steak too. But, it was more suited to that than a Mexican burrito. \n\nOverall, I apologized to my family that I forced them to go there for dinner. Considering within 2 minutes of driving, there was Maggianos, Gordon Biersch, and a plethora of great restaurants, I was sorry I made them go. As we were leaving, I commented that the best thing I had was the water and my usually easy going daughter agreed. If you find yourself at that corner, pick another place.","disappointing. the avondale location must have different cooks recipes because i've eaten there multiple times and always been pleased. the scottsdale location on the other hand was terrible. the location is good, but the restaurant still screams bennigans or luby's or whatever it should be but isn't mexican. the salsas were blah. again, avondale is doing something different. the queso was nearly inedible with a very coarse, gritty texture. the plates came out and although my food was hot, my son's plate was cold. the cheese enchilada was boring. the beef burro was.....was....i don't know how to describe it. if the beef was on a hoagie it would have been a bad philly cheese steak too. but, it was more suited to that than a mexican burrito. n noverall, i apologized to my family that i forced them to go there for dinner. considering within 2 minutes of driving, there was maggianos, gordon biersch, and a plethora of great restaurants, i was sorry i made them go. as we were leaving, i commented that the best thing i had was the water and my usually easy going daughter agreed. if you find yourself at that corner, pick another place.","disappointment, disapproval, annoyance","[INST] A customer left us a 1-star review: 'disappointing. the avondale location must have different cooks recipes because i've eaten there multiple times and always been pleased. the scottsdale location on the other hand was terrible. the location is good, but the restaurant still screams bennigans or luby's or whatever it should be but isn't mexican. the salsas were blah. again, avondale is doing something different. the queso was nearly inedible with a very coarse, gritty texture. the plates came out and although my food was hot, my son's plate was cold. the cheese enchilada was boring. the beef burro was.....was....i don't know how to describe it. if the beef was on a hoagie it would have been a bad philly cheese steak too. but, it was more suited to that than a mexican burrito. n noverall, i apologized to my family that i forced them to go there for dinner. considering within 2 minutes of driving, there was maggianos, gordon biersch, and a plethora of great restaurants, i was sorry i made them go. as we were leaving, i commented that the best thing i had was the water and my usually easy going daughter agreed. if you find yourself at that corner, pick another place.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'disappointing. the avondale location must have different cooks recipes because i've eaten there multiple times and always been pleased. the scottsdale location on the other hand was terrible. the location is good, but the restaurant still screams bennigans or luby's or whatever it should be but isn't mexican. the salsas were blah. again, avondale is doing something different. the queso was nearly inedible with a very coarse, gritty texture. the plates came out and although my food was hot, my son's plate was cold. the cheese enchilada was boring. the beef burro was.....was....i don't know how to describe it. if the beef was on a hoagie it would have been a bad philly cheese steak too. but, it was more suited to that than a mexican burrito. n noverall, i apologized to my family that i forced them to go there for dinner. considering within 2 minutes of driving, there was maggianos, gordon biersch, and a plethora of great restaurants, i was sorry i made them go. as we were leaving, i commented that the best thing i had was the water and my usually easy going daughter agreed. if you find yourself at that corner, pick another place.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at the Scottsdale location, we can focus on the following areas:

1. Consistency: Ensure that all locations serve the same recipes to maintain customer satisfaction and expectations.

2. Ambiance: Improve the restaurant's decor to better reflect a Mexican theme, as the customer found it reminiscent of other non-Mexican restaurants.

3. Salsas and Queso: Enhance the flavor and texture of our salsas and queso to make them more appealing to customers."
1,"horrible, sushi was not fresh at all like the other reviews have said.  Lobster tail were horrible too.  They did not taste like lobster more like a giant schrimp, crab legs were whatever ,  dessert was horrible.  DO NOT GO HERE... i spent 41 bucks and was mad!","horrible, sushi was not fresh at all like the other reviews have said. lobster tail were horrible too. they did not taste like lobster more like a giant schrimp, crab legs were whatever , dessert was horrible. do not go here... i spent 41 bucks and was mad!","fear, disgust, annoyance","[INST] A customer left us a 1-star review: 'horrible, sushi was not fresh at all like the other reviews have said. lobster tail were horrible too. they did not taste like lobster more like a giant schrimp, crab legs were whatever , dessert was horrible. do not go here... i spent 41 bucks and was mad!' The customer feels fear, disgust, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'horrible, sushi was not fresh at all like the other reviews have said. lobster tail were horrible too. they did not taste like lobster more like a giant schrimp, crab legs were whatever , dessert was horrible. do not go here... i spent 41 bucks and was mad!' The customer feels fear, disgust, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Freshness Assurance: Ensure the sushi is always fresh by sourcing high-quality ingredients and implementing strict storage and preparation procedures.

2. Accurate Description: Improve the accuracy of menu descriptions, particularly for seafood items, to avoid customer disappointment.

3. Staff Training: Train staff to identify and describe the taste and texture of seafood accurately, especially for less common items like lobster tail.

4. Quality Control: Regularly taste-test dishes to ensure they meet the standards described on the menu.

5. Customer Feedback: Actively seek and respond to customer feedback to address issues promptly and show commitment to improving the dining experience."
1,I ordered the steak omelet...When my order arrived it had no steak...Then I had the waitress take it back...She gave me a new order that had steak on it...but then the egg wasn't cooked all the way...and I mean it was almost raw. I sent it back for the third time and finally got the right order.,i ordered the steak omelet...when my order arrived it had no steak...then i had the waitress take it back...she gave me a new order that had steak on it...but then the egg wasn't cooked all the way...and i mean it was almost raw. i sent it back for the third time and finally got the right order.,"neutral, realization, approval","[INST] A customer left us a 1-star review: 'i ordered the steak omelet...when my order arrived it had no steak...then i had the waitress take it back...she gave me a new order that had steak on it...but then the egg wasn't cooked all the way...and i mean it was almost raw. i sent it back for the third time and finally got the right order.' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i ordered the steak omelet...when my order arrived it had no steak...then i had the waitress take it back...she gave me a new order that had steak on it...but then the egg wasn't cooked all the way...and i mean it was almost raw. i sent it back for the third time and finally got the right order.' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on three key areas:

1. **Order Accuracy**: Ensure that orders are prepared correctly the first time, especially for dishes with specific components like the steak omelet. This can be achieved by double-checking orders before they are sent to the kitchen and training staff to follow recipes accurately.

2. **Timely Resolution**: When an issue arises, such as an incorrect or undercooked order, it's important to address it promptly. The customer should feel valued and their concerns addressed in a timely manner. This can be improved by providing staff with effective communication and problem-solving skills."
1,"GROSS!!! I threw my burrito away it was so bad!! First understand I like two things from hole in the wall mexican places; bean and cheese burritos and nachos. Yup...that's my list. I know I'm not creative with my choices but what I like is the easiest thing to make so I rarely find a bad one. My fianc\u00e9es friend goes on about how great this place is, so when the craving for nachos hit we went here. I didn't order the nachos because they put nachos cheese on it. I want real shredded greasy cheese, not Taco Bell crap. I ordered the bean and cheese and almost spit it out!! It was whole beans!! Not refried, not slightly mashed, not nothing!! They opened a can of beans, heated them, dumped them on with a slice or two of something they wanted me to believe was cheese, and kinda grilled the tortilla. I ate three bits and after dumping hot sause on it I finally just threw it away. Next time I'll stick to what I know is good; Roberto's!!","gross!!! i threw my burrito away it was so bad!! first understand i like two things from hole in the wall mexican places bean and cheese burritos and nachos. yup...that's my list. i know i'm not creative with my choices but what i like is the easiest thing to make so i rarely find a bad one. my fianc u00e9es friend goes on about how great this place is, so when the craving for nachos hit we went here. i didn't order the nachos because they put nachos cheese on it. i want real shredded greasy cheese, not taco bell crap. i ordered the bean and cheese and almost spit it out!! it was whole beans!! not refried, not slightly mashed, not nothing!! they opened a can of beans, heated them, dumped them on with a slice or two of something they wanted me to believe was cheese, and kinda grilled the tortilla. i ate three bits and after dumping hot sause on it i finally just threw it away. next time i'll stick to what i know is good roberto's!!","disgust, disapproval, annoyance","[INST] A customer left us a 1-star review: 'gross!!! i threw my burrito away it was so bad!! first understand i like two things from hole in the wall mexican places bean and cheese burritos and nachos. yup...that's my list. i know i'm not creative with my choices but what i like is the easiest thing to make so i rarely find a bad one. my fianc u00e9es friend goes on about how great this place is, so when the craving for nachos hit we went here. i didn't order the nachos because they put nachos cheese on it. i want real shredded greasy cheese, not taco bell crap. i ordered the bean and cheese and almost spit it out!! it was whole beans!! not refried, not slightly mashed, not nothing!! they opened a can of beans, heated them, dumped them on with a slice or two of something they wanted me to believe was cheese, and kinda grilled the tortilla. i ate three bits and after dumping hot sause on it i finally just threw it away. next time i'll stick to what i know is good roberto's!!' The customer feels disgust, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'gross!!! i threw my burrito away it was so bad!! first understand i like two things from hole in the wall mexican places bean and cheese burritos and nachos. yup...that's my list. i know i'm not creative with my choices but what i like is the easiest thing to make so i rarely find a bad one. my fianc u00e9es friend goes on about how great this place is, so when the craving for nachos hit we went here. i didn't order the nachos because they put nachos cheese on it. i want real shredded greasy cheese, not taco bell crap. i ordered the bean and cheese and almost spit it out!! it was whole beans!! not refried, not slightly mashed, not nothing!! they opened a can of beans, heated them, dumped them on with a slice or two of something they wanted me to believe was cheese, and kinda grilled the tortilla. i ate three bits and after dumping hot sause on it i finally just threw it away. next time i'll stick to what i know is good roberto's!!' The customer feels disgust, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can make the following changes:

1. Refine the bean and cheese burrito recipe: Instead of using whole beans, we should use refried or slightly mashed beans to ensure a smoother texture that is more consistent with customer expectations.

2. Improve cheese quality: Offer real shredded, greasy cheese as an option for customers who prefer it over nacho cheese.

3. Train staff on proper food preparation: Ensure that employees are properly trained to prepare food according to customer preferences, including grilling the tortilla evenly and adding cheese appropriately."
1,"I am leaving my previous review below, but I subsequently had a terrible experience here.\n\nI needed a new car headlight, and they screwed it up and fried my car.  It took three employees hours to get the headlight changed, and in the process of troubleshooting the damage that their sausage fingers had done in the engine, took out some fuse box thing and put it back upside down.  At that point nothing electronic in my car worked, and the car itself wouldn't start the next day.  A competent mechanic fixed it, but it cost me a significant amount of money and time in towing and mechanic fees.  Autozone was not interested in reimbursing me for the damage they had caused.\n\nOld review:\nI just got home from having a new battery put in my car, and I was super happy with my new favorite car store!  \n\nI am incompetent at cars, so I went in saying I thought my battery might be mostly dead.  It was.  Car stuff's expensive.  I'll forgive them.  The Autozone kid was super helpful though.  He spent a good half hour inside car, removing the old battery (my car is the \""labor intensive\"" kind of battery holder) and gouging out all the corrosion I had let accumulate.  A half an hour!  He could have easily just told me to do it myself.  \n\nMany a restaurant or retailer could learn from the Autozone business model.  Good service is awesome.","i am leaving my previous review below, but i subsequently had a terrible experience here. n ni needed a new car headlight, and they screwed it up and fried my car. it took three employees hours to get the headlight changed, and in the process of troubleshooting the damage that their sausage fingers had done in the engine, took out some fuse box thing and put it back upside down. at that point nothing electronic in my car worked, and the car itself wouldn't start the next day. a competent mechanic fixed it, but it cost me a significant amount of money and time in towing and mechanic fees. autozone was not interested in reimbursing me for the damage they had caused. n nold review ni just got home from having a new battery put in my car, and i was super happy with my new favorite car store! n ni am incompetent at cars, so i went in saying i thought my battery might be mostly dead. it was. car stuff's expensive. i'll forgive them. the autozone kid was super helpful though. he spent a good half hour inside car, removing the old battery my car is the labor intensive kind of battery holder and gouging out all the corrosion i had let accumulate. a half an hour! he could have easily just told me to do it myself. n nmany a restaurant or retailer could learn from the autozone business model. good service is awesome.","fear, neutral, disappointment","[INST] A customer left us a 1-star review: 'i am leaving my previous review below, but i subsequently had a terrible experience here. n ni needed a new car headlight, and they screwed it up and fried my car. it took three employees hours to get the headlight changed, and in the process of troubleshooting the damage that their sausage fingers had done in the engine, took out some fuse box thing and put it back upside down. at that point nothing electronic in my car worked, and the car itself wouldn't start the next day. a competent mechanic fixed it, but it cost me a significant amount of money and time in towing and mechanic fees. autozone was not interested in reimbursing me for the damage they had caused. n nold review ni just got home from having a new battery put in my car, and i was super happy with my new favorite car store! n ni am incompetent at cars, so i went in saying i thought my battery might be mostly dead. it was. car stuff's expensive. i'll forgive them. the autozone kid was super helpful though. he spent a good half hour inside car, removing the old battery my car is the labor intensive kind of battery holder and gouging out all the corrosion i had let accumulate. a half an hour! he could have easily just told me to do it myself. n nmany a restaurant or retailer could learn from the autozone business model. good service is awesome.' The customer feels fear, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i am leaving my previous review below, but i subsequently had a terrible experience here. n ni needed a new car headlight, and they screwed it up and fried my car. it took three employees hours to get the headlight changed, and in the process of troubleshooting the damage that their sausage fingers had done in the engine, took out some fuse box thing and put it back upside down. at that point nothing electronic in my car worked, and the car itself wouldn't start the next day. a competent mechanic fixed it, but it cost me a significant amount of money and time in towing and mechanic fees. autozone was not interested in reimbursing me for the damage they had caused. n nold review ni just got home from having a new battery put in my car, and i was super happy with my new favorite car store! n ni am incompetent at cars, so i went in saying i thought my battery might be mostly dead. it was. car stuff's expensive. i'll forgive them. the autozone kid was super helpful though. he spent a good half hour inside car, removing the old battery my car is the labor intensive kind of battery holder and gouging out all the corrosion i had let accumulate. a half an hour! he could have easily just told me to do it myself. n nmany a restaurant or retailer could learn from the autozone business model. good service is awesome.' The customer feels fear, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Technical Competence: Ensure our technicians are well-trained and capable of handling complex issues, especially with delicate components like car headlights.

2. Communication: Improve communication with customers throughout the process, keeping them informed about the progress and any potential issues that may arise.

3. Damage Prevention: Implement procedures to prevent damage to customers' vehicles during service, including the use of protective covers and careful handling of components.

4. Customer Service: Provide exceptional customer service, showing empathy and understanding towards customers, especially when things go wrong."
1,"Stopped in for breakfast. What can I say. This was about the worst airport food ever!\n\nI ordered the bacon ommlet thinking bacon makes everything good. Not this time.  It was basically covered with cheese wiz straight from the can.  The wiz covered everything on the plate except for the toast which was burnt on side and cold on the other.  \n\nThe only good comment I can make is that the server was friendly and the serive was good.  If you are here and looking for breakfast, go to burger king as you'll have better food!","stopped in for breakfast. what can i say. this was about the worst airport food ever! n ni ordered the bacon ommlet thinking bacon makes everything good. not this time. it was basically covered with cheese wiz straight from the can. the wiz covered everything on the plate except for the toast which was burnt on side and cold on the other. n nthe only good comment i can make is that the server was friendly and the serive was good. if you are here and looking for breakfast, go to burger king as you'll have better food!","annoyance, admiration, disappointment","[INST] A customer left us a 1-star review: 'stopped in for breakfast. what can i say. this was about the worst airport food ever! n ni ordered the bacon ommlet thinking bacon makes everything good. not this time. it was basically covered with cheese wiz straight from the can. the wiz covered everything on the plate except for the toast which was burnt on side and cold on the other. n nthe only good comment i can make is that the server was friendly and the serive was good. if you are here and looking for breakfast, go to burger king as you'll have better food!' The customer feels annoyance, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'stopped in for breakfast. what can i say. this was about the worst airport food ever! n ni ordered the bacon ommlet thinking bacon makes everything good. not this time. it was basically covered with cheese wiz straight from the can. the wiz covered everything on the plate except for the toast which was burnt on side and cold on the other. n nthe only good comment i can make is that the server was friendly and the serive was good. if you are here and looking for breakfast, go to burger king as you'll have better food!' The customer feels annoyance, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Improve the quality of our breakfast items, particularly the bacon omelette. This could involve using fresh ingredients, reducing the use of processed cheese, and ensuring consistent cooking.

2. Presentation: Enhance the visual appeal of our dishes to make them more appealing and appetizing.

3. Consistency: Ensure that all food items are cooked to the same standard, with no burnt or cold items.

4. Menu Variety: Consider offering a wider variety of breakfast options to cater to different tastes and preferences, including healthier choices."
1,Good food the creamy mermaids are awesome as long as you don't get the old man that's always drunk and if he's sober he's incredibly rude will ignore you and plan to wait a long time to eat if he's your sushi chef. He's a nightmare not a nice guy but the waitresses were pleasant. Just a shame you have to deal with him.,good food the creamy mermaids are awesome as long as you don't get the old man that's always drunk and if he's sober he's incredibly rude will ignore you and plan to wait a long time to eat if he's your sushi chef. he's a nightmare not a nice guy but the waitresses were pleasant. just a shame you have to deal with him.,"disappointment, annoyance, admiration","[INST] A customer left us a 1-star review: 'good food the creamy mermaids are awesome as long as you don't get the old man that's always drunk and if he's sober he's incredibly rude will ignore you and plan to wait a long time to eat if he's your sushi chef. he's a nightmare not a nice guy but the waitresses were pleasant. just a shame you have to deal with him.' The customer feels disappointment, annoyance, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'good food the creamy mermaids are awesome as long as you don't get the old man that's always drunk and if he's sober he's incredibly rude will ignore you and plan to wait a long time to eat if he's your sushi chef. he's a nightmare not a nice guy but the waitresses were pleasant. just a shame you have to deal with him.' The customer feels disappointment, annoyance, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the issue with the sushi chef: Investigate the concerns about the sushi chef's behavior, and if necessary, provide training or address any underlying issues to ensure a more professional and courteous demeanor.

2. Implement a clear policy for staff conduct: Establish a clear policy for staff conduct, emphasizing the importance of providing excellent customer service, and ensure all employees are aware of and adhere to this policy."
1,"It's the second time I have had a terrible and horrible experience here. Never going back. The hostess was rude, took 25 minutes for my drinks to be ordered,  my appetizer never arrived, my food was cold, th e waiter was talking smack about other customers, my bill was overcharged for stuff I didn't order. I was there for about 3 hours, not enjoying,  just been patient. My alcoholic drink was nasty, the wings were cold and I was charged for the appetizer that never arrived. Horrible!!!!!","it's the second time i have had a terrible and horrible experience here. never going back. the hostess was rude, took 25 minutes for my drinks to be ordered, my appetizer never arrived, my food was cold, th e waiter was talking smack about other customers, my bill was overcharged for stuff i didn't order. i was there for about 3 hours, not enjoying, just been patient. my alcoholic drink was nasty, the wings were cold and i was charged for the appetizer that never arrived. horrible!!!!!","annoyance, fear, disappointment","[INST] A customer left us a 1-star review: 'it's the second time i have had a terrible and horrible experience here. never going back. the hostess was rude, took 25 minutes for my drinks to be ordered, my appetizer never arrived, my food was cold, th e waiter was talking smack about other customers, my bill was overcharged for stuff i didn't order. i was there for about 3 hours, not enjoying, just been patient. my alcoholic drink was nasty, the wings were cold and i was charged for the appetizer that never arrived. horrible!!!!!' The customer feels annoyance, fear, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'it's the second time i have had a terrible and horrible experience here. never going back. the hostess was rude, took 25 minutes for my drinks to be ordered, my appetizer never arrived, my food was cold, th e waiter was talking smack about other customers, my bill was overcharged for stuff i didn't order. i was there for about 3 hours, not enjoying, just been patient. my alcoholic drink was nasty, the wings were cold and i was charged for the appetizer that never arrived. horrible!!!!!' The customer feels annoyance, fear, disappointment. Concisely, how can we best improve our services for this customer's experience?  1. Train staff on customer service etiquette to ensure a friendly and welcoming atmosphere.

2. Improve order and delivery times for drinks and food to prevent long waits.

3. Ensure food is served hot and appetizers are delivered promptly.

4. Monitor staff conversations to prevent any negative comments about customers.

5. Double-check bills to prevent overcharges and ensure accuracy.

6. Address any complaints or issues promptly and professionally to maintain customer satisfaction.

7. Offer a sincere apology and make amends by offering a complimentary meal or discount on the next visit to make up for the poor experience."
1,"This is the worst seafood buffet I have ever eaten at, and for the money, the worst buffet I've ever tried. All the white fish tasted the same no matter how they seasoned it and was dry. The seafood pasta was gross. Half the problem is the food doesn't turn over fast enough and it sits out in the buffet way to long. Probably because the food sucks and they can never get enough people at the buffet to eat it. The lobster tails sat in this weird broth and looked disgusting. They had this italian NY steak that was as tough as shoe leather....nothing was good here...nothing! I wouldn't pay $10 dollars for this buffet and would rather pay for a meal at the Red Lobster (which is almost as bad) than eat for free at this dump.","this is the worst seafood buffet i have ever eaten at, and for the money, the worst buffet i've ever tried. all the white fish tasted the same no matter how they seasoned it and was dry. the seafood pasta was gross. half the problem is the food doesn't turn over fast enough and it sits out in the buffet way to long. probably because the food sucks and they can never get enough people at the buffet to eat it. the lobster tails sat in this weird broth and looked disgusting. they had this italian ny steak that was as tough as shoe leather....nothing was good here...nothing! i wouldn't pay 10 dollars for this buffet and would rather pay for a meal at the red lobster which is almost as bad than eat for free at this dump.","disgust, annoyance, disapproval","[INST] A customer left us a 1-star review: 'this is the worst seafood buffet i have ever eaten at, and for the money, the worst buffet i've ever tried. all the white fish tasted the same no matter how they seasoned it and was dry. the seafood pasta was gross. half the problem is the food doesn't turn over fast enough and it sits out in the buffet way to long. probably because the food sucks and they can never get enough people at the buffet to eat it. the lobster tails sat in this weird broth and looked disgusting. they had this italian ny steak that was as tough as shoe leather....nothing was good here...nothing! i wouldn't pay 10 dollars for this buffet and would rather pay for a meal at the red lobster which is almost as bad than eat for free at this dump.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this is the worst seafood buffet i have ever eaten at, and for the money, the worst buffet i've ever tried. all the white fish tasted the same no matter how they seasoned it and was dry. the seafood pasta was gross. half the problem is the food doesn't turn over fast enough and it sits out in the buffet way to long. probably because the food sucks and they can never get enough people at the buffet to eat it. the lobster tails sat in this weird broth and looked disgusting. they had this italian ny steak that was as tough as shoe leather....nothing was good here...nothing! i wouldn't pay 10 dollars for this buffet and would rather pay for a meal at the red lobster which is almost as bad than eat for free at this dump.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Ensure that all seafood items are fresh, properly seasoned, and cooked to perfection. Consider hiring a professional chef or consulting with one to improve the taste and presentation of the dishes.

2. Food Turnover: Increase the frequency of food replenishment to ensure that dishes do not sit out for extended periods. This will help maintain the quality and freshness of the food.

3. Variety: Offer a wider variety of seafood options to cater to different tastes. This could include offering both white and dark fish, as well as a variety of seafood pasta dishes."
1,"I would love to tell you about all the great things I discovered at this hotel...but THEY CANCELLED MY RESERVATION? WHAT!? WHAT!? That doesn't happen! But it did.\n\nYesterday I made a reservation for two nights: even gave them my credit card info and received confirmation. Today I get a call telling me they \""actually don't have those rooms\"" available for two nights. The person I spoke with didn't even apologize or offer to put me on a cancellation list (like other hotels offered). \n\nVery odd, very odd.","i would love to tell you about all the great things i discovered at this hotel...but they cancelled my reservation? what!? what!? that doesn't happen! but it did. n nyesterday i made a reservation for two nights even gave them my credit card info and received confirmation. today i get a call telling me they actually don't have those rooms available for two nights. the person i spoke with didn't even apologize or offer to put me on a cancellation list like other hotels offered . n nvery odd, very odd.","disappointment, surprise, love","[INST] A customer left us a 1-star review: 'i would love to tell you about all the great things i discovered at this hotel...but they cancelled my reservation? what!? what!? that doesn't happen! but it did. n nyesterday i made a reservation for two nights even gave them my credit card info and received confirmation. today i get a call telling me they actually don't have those rooms available for two nights. the person i spoke with didn't even apologize or offer to put me on a cancellation list like other hotels offered . n nvery odd, very odd.' The customer feels disappointment, surprise, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i would love to tell you about all the great things i discovered at this hotel...but they cancelled my reservation? what!? what!? that doesn't happen! but it did. n nyesterday i made a reservation for two nights even gave them my credit card info and received confirmation. today i get a call telling me they actually don't have those rooms available for two nights. the person i spoke with didn't even apologize or offer to put me on a cancellation list like other hotels offered . n nvery odd, very odd.' The customer feels disappointment, surprise, love. Concisely, how can we best improve our services for this customer's experience?  1. Improve Communication: Ensure clear and timely communication with customers regarding their reservations. If there are any changes or cancellations, inform the customer promptly and offer an apology.

2. Offer Alternatives: When a requested reservation cannot be fulfilled, offer alternatives such as different room types, dates, or even suggesting nearby hotels if necessary.

3. Maintain Professionalism: Train staff to handle difficult situations professionally and empathetically. Offering an apology and explaining the situation can help alleviate customer frustration.

4. Implement a Cancellation List: Establish a cancellation list for customers who are unable to secure their desired reservation."
1,"I don't know where to start with this place...when it opened we were super excited like everyone else because there are NO restaurants in this area of Henderson...so the first month it opened we just had to go...Service was sooooo bad I almost walked out...and I am a server so if MY patience had worn thin, imagine other diners...we wound up staying and wound up having an annoying night out and an underwhelming food experience...I vowed to NEVER go back....then I got a gift certificate as a gift for The Sushi....so I thought ok I'll give them another go....it was their first month open when I had visited last...maybe things were better...NOT THE CASE......the food was still just average...overpriced for sure....and the service was unbearably awful....my husband suggested we pay and leave...he was super irritated and it takes a lot to irritate him...as we were leaving the owner stops us to ask about our dinner....REALLY?! So I let her have it...and you know what she has the audacity to say to me? Oh...the service is only bad from 6-9...come back at 10 p.m. next time...no apology nothing...and why would you think I'd ever come back again....let alone at what time you tell me to come?! So very annoying...don't waste your time...or money...go to I Love Sushi on Eastern or Yummy Sushi on Marks Street..better food, prices, and service...this place is a joke...they know nothing about running a restaurant or any sort of business for that matter...","i don't know where to start with this place...when it opened we were super excited like everyone else because there are no restaurants in this area of henderson...so the first month it opened we just had to go...service was sooooo bad i almost walked out...and i am a server so if my patience had worn thin, imagine other diners...we wound up staying and wound up having an annoying night out and an underwhelming food experience...i vowed to never go back....then i got a gift certificate as a gift for the sushi....so i thought ok i'll give them another go....it was their first month open when i had visited last...maybe things were better...not the case......the food was still just average...overpriced for sure....and the service was unbearably awful....my husband suggested we pay and leave...he was super irritated and it takes a lot to irritate him...as we were leaving the owner stops us to ask about our dinner....really?! so i let her have it...and you know what she has the audacity to say to me? oh...the service is only bad from 6 9...come back at 10 p.m. next time...no apology nothing...and why would you think i'd ever come back again....let alone at what time you tell me to come?! so very annoying...don't waste your time...or money...go to i love sushi on eastern or yummy sushi on marks street..better food, prices, and service...this place is a joke...they know nothing about running a restaurant or any sort of business for that matter...","disappointment, annoyance, excitement","[INST] A customer left us a 1-star review: 'i don't know where to start with this place...when it opened we were super excited like everyone else because there are no restaurants in this area of henderson...so the first month it opened we just had to go...service was sooooo bad i almost walked out...and i am a server so if my patience had worn thin, imagine other diners...we wound up staying and wound up having an annoying night out and an underwhelming food experience...i vowed to never go back....then i got a gift certificate as a gift for the sushi....so i thought ok i'll give them another go....it was their first month open when i had visited last...maybe things were better...not the case......the food was still just average...overpriced for sure....and the service was unbearably awful....my husband suggested we pay and leave...he was super irritated and it takes a lot to irritate him...as we were leaving the owner stops us to ask about our dinner....really?! so i let her have it...and you know what she has the audacity to say to me? oh...the service is only bad from 6 9...come back at 10 p.m. next time...no apology nothing...and why would you think i'd ever come back again....let alone at what time you tell me to come?! so very annoying...don't waste your time...or money...go to i love sushi on eastern or yummy sushi on marks street..better food, prices, and service...this place is a joke...they know nothing about running a restaurant or any sort of business for that matter...' The customer feels disappointment, annoyance, excitement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i don't know where to start with this place...when it opened we were super excited like everyone else because there are no restaurants in this area of henderson...so the first month it opened we just had to go...service was sooooo bad i almost walked out...and i am a server so if my patience had worn thin, imagine other diners...we wound up staying and wound up having an annoying night out and an underwhelming food experience...i vowed to never go back....then i got a gift certificate as a gift for the sushi....so i thought ok i'll give them another go....it was their first month open when i had visited last...maybe things were better...not the case......the food was still just average...overpriced for sure....and the service was unbearably awful....my husband suggested we pay and leave...he was super irritated and it takes a lot to irritate him...as we were leaving the owner stops us to ask about our dinner....really?! so i let her have it...and you know what she has the audacity to say to me? oh...the service is only bad from 6 9...come back at 10 p.m. next time...no apology nothing...and why would you think i'd ever come back again....let alone at what time you tell me to come?! so very annoying...don't waste your time...or money...go to i love sushi on eastern or yummy sushi on marks street..better food, prices, and service...this place is a joke...they know nothing about running a restaurant or any sort of business for that matter...' The customer feels disappointment, annoyance, excitement. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Service Quality: The customer, being a server herself, found the service to be poor. We should train our staff to provide friendly, attentive, and efficient service. This includes greeting customers promptly, checking on them regularly, and addressing any issues or concerns in a timely and professional manner.

2. Enhance Food Quality and Value: The customer felt that the food was average and overpriced. We should focus on improving the quality of our dishes and ensure that the prices are competitive and fair. This could involve sourcing better ingredients, refining recipes, and offering regular specials or promotions."
1,"Expensive, glorified bar food and crappy server. The view was great though, right across the Bellagio fountains. Be fair warned, food is mediocre. They need to really fix this place up. How disappointing.","expensive, glorified bar food and crappy server. the view was great though, right across the bellagio fountains. be fair warned, food is mediocre. they need to really fix this place up. how disappointing.","disappointment, annoyance, disapproval","[INST] A customer left us a 1-star review: 'expensive, glorified bar food and crappy server. the view was great though, right across the bellagio fountains. be fair warned, food is mediocre. they need to really fix this place up. how disappointing.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'expensive, glorified bar food and crappy server. the view was great though, right across the bellagio fountains. be fair warned, food is mediocre. they need to really fix this place up. how disappointing.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Address the pricing concern: Investigate the perceived high cost of the food and consider adjusting prices or offering specials to make the menu more competitive.

2. Improve food quality: Enhance the culinary offerings to elevate the food beyond ""glorified bar food."" This could involve hiring a skilled chef, sourcing higher-quality ingredients, or revising recipes.

3. Train servers: Provide additional training for servers to ensure they deliver exceptional service, including attentiveness, friendliness, and knowledge about the menu."
1,"My stay at this hotel was extremely disappointing. Expensive at $159, boasting of clean non-smoking building and free breakfast. The lobby is nice and that's about it. The elevator smelled of beer, the hallway reeked of stale smoke and the heater smelled of burnt hair. It was awful. The carpet was disgusting and while the shower was clean, the showerhead looked nasty.\n\nThe breakfast was mediocre. In all, I would not recommend this place.","my stay at this hotel was extremely disappointing. expensive at 159, boasting of clean non smoking building and free breakfast. the lobby is nice and that's about it. the elevator smelled of beer, the hallway reeked of stale smoke and the heater smelled of burnt hair. it was awful. the carpet was disgusting and while the shower was clean, the showerhead looked nasty. n nthe breakfast was mediocre. in all, i would not recommend this place.","disgust, disappointment, annoyance","[INST] A customer left us a 1-star review: 'my stay at this hotel was extremely disappointing. expensive at 159, boasting of clean non smoking building and free breakfast. the lobby is nice and that's about it. the elevator smelled of beer, the hallway reeked of stale smoke and the heater smelled of burnt hair. it was awful. the carpet was disgusting and while the shower was clean, the showerhead looked nasty. n nthe breakfast was mediocre. in all, i would not recommend this place.' The customer feels disgust, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'my stay at this hotel was extremely disappointing. expensive at 159, boasting of clean non smoking building and free breakfast. the lobby is nice and that's about it. the elevator smelled of beer, the hallway reeked of stale smoke and the heater smelled of burnt hair. it was awful. the carpet was disgusting and while the shower was clean, the showerhead looked nasty. n nthe breakfast was mediocre. in all, i would not recommend this place.' The customer feels disgust, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Cleanliness: Ensure a thorough cleaning of all areas, particularly the elevator, hallways, and carpets. Address any lingering odors, especially those associated with smoke or beer.

2. Non-smoking policy: Reinforce the non-smoking policy and take immediate action if violations occur.

3. Maintenance: Regularly inspect and maintain the heating system to prevent any burnt odors.

4. Aesthetics: Enhance the lobby's appeal to create a more welcoming environment."
1,"Have been to Tao numerous times. and WOW- it went to the gutter. \n Did VIP and not only were the bottles over priced vs the VIP we did the night before- the service was drab and negative.  The bussers were rude and bumped into you constantly without saying pardon me etc.  The waitress didnt smile nor did any other waitress.  No customer service at all- Sorry but if you pay 4500 Its logical to expect some damn good service!   Seems no one is happy here.\nLast observation.  Watch out for the low class scumbags!   Not exactly sure why but this was the first time Ive experienced racial hostility.   Two separate occasions  two separate couples of a certain minority status attempted to instigate a fight.  I find that a little odd.  Both couples were of the same race and lets just say they werent there to have fun but cause drama.   Beautiful venue, but unfortunately the service sucks as do the crowds that pollute the environment.  This was the first negative experience Ive ever had in Vegas, and it was all at TAO.  Good Luck","have been to tao numerous times. and wow it went to the gutter. n did vip and not only were the bottles over priced vs the vip we did the night before the service was drab and negative. the bussers were rude and bumped into you constantly without saying pardon me etc. the waitress didnt smile nor did any other waitress. no customer service at all sorry but if you pay 4500 its logical to expect some damn good service! seems no one is happy here. nlast observation. watch out for the low class scumbags! not exactly sure why but this was the first time ive experienced racial hostility. two separate occasions two separate couples of a certain minority status attempted to instigate a fight. i find that a little odd. both couples were of the same race and lets just say they werent there to have fun but cause drama. beautiful venue, but unfortunately the service sucks as do the crowds that pollute the environment. this was the first negative experience ive ever had in vegas, and it was all at tao. good luck","disappointment, remorse, annoyance","[INST] A customer left us a 1-star review: 'have been to tao numerous times. and wow it went to the gutter. n did vip and not only were the bottles over priced vs the vip we did the night before the service was drab and negative. the bussers were rude and bumped into you constantly without saying pardon me etc. the waitress didnt smile nor did any other waitress. no customer service at all sorry but if you pay 4500 its logical to expect some damn good service! seems no one is happy here. nlast observation. watch out for the low class scumbags! not exactly sure why but this was the first time ive experienced racial hostility. two separate occasions two separate couples of a certain minority status attempted to instigate a fight. i find that a little odd. both couples were of the same race and lets just say they werent there to have fun but cause drama. beautiful venue, but unfortunately the service sucks as do the crowds that pollute the environment. this was the first negative experience ive ever had in vegas, and it was all at tao. good luck' The customer feels disappointment, remorse, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'have been to tao numerous times. and wow it went to the gutter. n did vip and not only were the bottles over priced vs the vip we did the night before the service was drab and negative. the bussers were rude and bumped into you constantly without saying pardon me etc. the waitress didnt smile nor did any other waitress. no customer service at all sorry but if you pay 4500 its logical to expect some damn good service! seems no one is happy here. nlast observation. watch out for the low class scumbags! not exactly sure why but this was the first time ive experienced racial hostility. two separate occasions two separate couples of a certain minority status attempted to instigate a fight. i find that a little odd. both couples were of the same race and lets just say they werent there to have fun but cause drama. beautiful venue, but unfortunately the service sucks as do the crowds that pollute the environment. this was the first negative experience ive ever had in vegas, and it was all at tao. good luck' The customer feels disappointment, remorse, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Tao, we can focus on the following areas:

1. Service Quality: Enhance the overall service experience by training staff to provide friendly, attentive, and professional service. Encourage staff to smile, be courteous, and apologize for any inconveniences.

2. Pricing Transparency: Ensure that pricing for VIP packages is clear and consistent, and that there is no significant price discrepancy between different nights.

3. Crowd Management: Implement strategies to manage the crowd effectively, ensuring a comfortable and enjoyable environment for all guests."
1,"I ordered flowers through ftd.com  this company was suppose to handle the order.  On Valentines day FTD and I tried to call to find out where the order was, NO ANSWER.  The next day when I spoke with them the excuse was that they were busy it was Valentines day.  Really who would of thought that would happen.  They never delivered the flowers, even though everything was at a premium.  STAY AWAY","i ordered flowers through ftd.com this company was suppose to handle the order. on valentines day ftd and i tried to call to find out where the order was, no answer. the next day when i spoke with them the excuse was that they were busy it was valentines day. really who would of thought that would happen. they never delivered the flowers, even though everything was at a premium. stay away","neutral, disapproval, annoyance","[INST] A customer left us a 1-star review: 'i ordered flowers through ftd.com this company was suppose to handle the order. on valentines day ftd and i tried to call to find out where the order was, no answer. the next day when i spoke with them the excuse was that they were busy it was valentines day. really who would of thought that would happen. they never delivered the flowers, even though everything was at a premium. stay away' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i ordered flowers through ftd.com this company was suppose to handle the order. on valentines day ftd and i tried to call to find out where the order was, no answer. the next day when i spoke with them the excuse was that they were busy it was valentines day. really who would of thought that would happen. they never delivered the flowers, even though everything was at a premium. stay away' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Improve Communication: Ensure prompt and clear responses to customer inquiries, especially during high-volume periods like holidays. Provide regular updates on order status.

2. Enhance Customer Service: Train staff to handle customer complaints effectively and empathetically. Acknowledge the customer's frustration and offer a solution or compensation.

3. Reliability: Ensure timely delivery of orders to maintain customer trust and satisfaction.

4. Transparency: Clearly communicate any potential delays or issues that may affect order delivery.

5. Follow-up: After resolving the issue, follow up with the customer to confirm their satisfaction and gather feedback for continuous improvement."
1,"Very bad all the way around. First and only time I will ever go. A bunch of younger people that have no concept of customer service. After ordering our food from a snooty girl, we sat and waited for our food for 25 minutes. While waiting, the employee in the back cooking and the girl preparing the take out and eat in orders were cussing and angry at each other. I heard 4 f bombs and a few b words. Horrible atmosphere. Btw the food was mediocre at best. The food was very greasy and tasteless. Do not recommend going unless your a teenager. Very disappointed.","very bad all the way around. first and only time i will ever go. a bunch of younger people that have no concept of customer service. after ordering our food from a snooty girl, we sat and waited for our food for 25 minutes. while waiting, the employee in the back cooking and the girl preparing the take out and eat in orders were cussing and angry at each other. i heard 4 f bombs and a few b words. horrible atmosphere. btw the food was mediocre at best. the food was very greasy and tasteless. do not recommend going unless your a teenager. very disappointed.","disappointment, annoyance, disapproval","[INST] A customer left us a 1-star review: 'very bad all the way around. first and only time i will ever go. a bunch of younger people that have no concept of customer service. after ordering our food from a snooty girl, we sat and waited for our food for 25 minutes. while waiting, the employee in the back cooking and the girl preparing the take out and eat in orders were cussing and angry at each other. i heard 4 f bombs and a few b words. horrible atmosphere. btw the food was mediocre at best. the food was very greasy and tasteless. do not recommend going unless your a teenager. very disappointed.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'very bad all the way around. first and only time i will ever go. a bunch of younger people that have no concept of customer service. after ordering our food from a snooty girl, we sat and waited for our food for 25 minutes. while waiting, the employee in the back cooking and the girl preparing the take out and eat in orders were cussing and angry at each other. i heard 4 f bombs and a few b words. horrible atmosphere. btw the food was mediocre at best. the food was very greasy and tasteless. do not recommend going unless your a teenager. very disappointed.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Customer Service Training: Provide training to staff on the importance of customer service, including communication skills, patience, and professionalism.

2. Timely Service: Ensure that food orders are prepared and served in a timely manner. Implement a system to monitor order preparation and delivery times.

3. Cleanliness and Atmosphere: Maintain a clean and pleasant environment. Address any issues between staff members promptly and professionally to prevent disruptions that could affect the customer's experience."
1,"While I can see that other reviews of this place have loved it and given a high number of stars to prove it, I have to tell you that I am not one of them. I had an awful experience here, and all the five star reviews in the world really wouldnt do much to persuade me to come back.\n\nThe Cafe was empty when me and my girlfriend arrived, which for a sunny saturday afternoon was somewhat odd. As we entered, the members of staff who were clearly using the cafe as a private members club for themselves instantly threw us cold looks, as though we had no right to be there and then dissapeared out of view for the next five minutes. At this point, my girlfriend and I wanted to leave, because without saying a thing the staff had been rude beyond belief.\n\nWhen the staff did reappear, they did thier best to ignore us as they took our order of what I felt to be over priced Turkish food. When it did arrive it was slammed down onto the table, and regrettably wasnt even very nice at all. Further more, the fruit smoothy that I had ordered was worryingly thick and disgusting, and I took no more than a few sips before I left it. We paid and left within 20 mins of entering, with half our food untouched.\n\nLooking at the previous reviews, I can understand that we may have just entered on a bad day where all the staff were ill or something, but really, it should have been better than that.","while i can see that other reviews of this place have loved it and given a high number of stars to prove it, i have to tell you that i am not one of them. i had an awful experience here, and all the five star reviews in the world really wouldnt do much to persuade me to come back. n nthe cafe was empty when me and my girlfriend arrived, which for a sunny saturday afternoon was somewhat odd. as we entered, the members of staff who were clearly using the cafe as a private members club for themselves instantly threw us cold looks, as though we had no right to be there and then dissapeared out of view for the next five minutes. at this point, my girlfriend and i wanted to leave, because without saying a thing the staff had been rude beyond belief. n nwhen the staff did reappear, they did thier best to ignore us as they took our order of what i felt to be over priced turkish food. when it did arrive it was slammed down onto the table, and regrettably wasnt even very nice at all. further more, the fruit smoothy that i had ordered was worryingly thick and disgusting, and i took no more than a few sips before i left it. we paid and left within 20 mins of entering, with half our food untouched. n nlooking at the previous reviews, i can understand that we may have just entered on a bad day where all the staff were ill or something, but really, it should have been better than that.","disappointment, disapproval, annoyance","[INST] A customer left us a 1-star review: 'while i can see that other reviews of this place have loved it and given a high number of stars to prove it, i have to tell you that i am not one of them. i had an awful experience here, and all the five star reviews in the world really wouldnt do much to persuade me to come back. n nthe cafe was empty when me and my girlfriend arrived, which for a sunny saturday afternoon was somewhat odd. as we entered, the members of staff who were clearly using the cafe as a private members club for themselves instantly threw us cold looks, as though we had no right to be there and then dissapeared out of view for the next five minutes. at this point, my girlfriend and i wanted to leave, because without saying a thing the staff had been rude beyond belief. n nwhen the staff did reappear, they did thier best to ignore us as they took our order of what i felt to be over priced turkish food. when it did arrive it was slammed down onto the table, and regrettably wasnt even very nice at all. further more, the fruit smoothy that i had ordered was worryingly thick and disgusting, and i took no more than a few sips before i left it. we paid and left within 20 mins of entering, with half our food untouched. n nlooking at the previous reviews, i can understand that we may have just entered on a bad day where all the staff were ill or something, but really, it should have been better than that.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'while i can see that other reviews of this place have loved it and given a high number of stars to prove it, i have to tell you that i am not one of them. i had an awful experience here, and all the five star reviews in the world really wouldnt do much to persuade me to come back. n nthe cafe was empty when me and my girlfriend arrived, which for a sunny saturday afternoon was somewhat odd. as we entered, the members of staff who were clearly using the cafe as a private members club for themselves instantly threw us cold looks, as though we had no right to be there and then dissapeared out of view for the next five minutes. at this point, my girlfriend and i wanted to leave, because without saying a thing the staff had been rude beyond belief. n nwhen the staff did reappear, they did thier best to ignore us as they took our order of what i felt to be over priced turkish food. when it did arrive it was slammed down onto the table, and regrettably wasnt even very nice at all. further more, the fruit smoothy that i had ordered was worryingly thick and disgusting, and i took no more than a few sips before i left it. we paid and left within 20 mins of entering, with half our food untouched. n nlooking at the previous reviews, i can understand that we may have just entered on a bad day where all the staff were ill or something, but really, it should have been better than that.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Warm and welcoming atmosphere: Ensure staff greet customers warmly upon arrival, creating a welcoming environment.

2. Staff training: Train staff to provide excellent customer service, including being attentive, friendly, and professional.

3. Consistent service: Ensure that the quality of food and drinks is consistent, and that they are presented attractively.

4. Respond promptly: Address customer concerns promptly and professionally, either in person or through follow-up communication.

5. Address staff behavior: Address any instances of rudeness or unprofessional behavior among staff members."
1,wanted to try something new so stopped at nacho daddys. was hoping for a full on mexican style restraunt. first thing server told us is that they were known for thier nachos(of course). i even ordered the house recomondation of bland sparsley loaded bbq chicken nachos. my husband had a burger!! not impressed n not going back,wanted to try something new so stopped at nacho daddys. was hoping for a full on mexican style restraunt. first thing server told us is that they were known for thier nachos of course . i even ordered the house recomondation of bland sparsley loaded bbq chicken nachos. my husband had a burger!! not impressed n not going back,"disappointment, neutral, disapproval","[INST] A customer left us a 1-star review: 'wanted to try something new so stopped at nacho daddys. was hoping for a full on mexican style restraunt. first thing server told us is that they were known for thier nachos of course . i even ordered the house recomondation of bland sparsley loaded bbq chicken nachos. my husband had a burger!! not impressed n not going back' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'wanted to try something new so stopped at nacho daddys. was hoping for a full on mexican style restraunt. first thing server told us is that they were known for thier nachos of course . i even ordered the house recomondation of bland sparsley loaded bbq chicken nachos. my husband had a burger!! not impressed n not going back' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Nacho Daddy's, consider the following steps:

1. Clarify expectations: Make it clearer on the menu or through staff communication that while nachos are a specialty, the restaurant offers a variety of Mexican-style dishes.

2. Enhance menu offerings: Offer more diverse and flavorful Mexican-inspired dishes, especially for main courses, to cater to customers seeking a full Mexican dining experience.

3. Train staff to recommend dishes: Ensure servers are well-versed in the menu and can confidently recommend dishes that best suit a customer's taste preferences, especially when they are looking for something new or different."
1,"I wanted to try their menu for the first time at the Cabarrus County Food Truck Friday.   The event was held from 5-9pm.  I didn't get there until shortly after 8, waited in line for over an hour.  Because the line was so long they were still serving customers after 9, there were still a good 25-30 people still in line.  I am finally the second customer from the window, it's 9:15p, and they tell us they're done!  And not politely either.  She just shouted to everyone \""WE'RE DONE!\"" There were only maybe 10-12 people left in line!  So I didn't get to try anything!   I will never attempt to get anything from here again.  Lost my business before I've even tried it.","i wanted to try their menu for the first time at the cabarrus county food truck friday. the event was held from 5 9pm. i didn't get there until shortly after 8, waited in line for over an hour. because the line was so long they were still serving customers after 9, there were still a good 25 30 people still in line. i am finally the second customer from the window, it's 9 15p, and they tell us they're done! and not politely either. she just shouted to everyone we're done! there were only maybe 10 12 people left in line! so i didn't get to try anything! i will never attempt to get anything from here again. lost my business before i've even tried it.","neutral, desire, disappointment","[INST] A customer left us a 1-star review: 'i wanted to try their menu for the first time at the cabarrus county food truck friday. the event was held from 5 9pm. i didn't get there until shortly after 8, waited in line for over an hour. because the line was so long they were still serving customers after 9, there were still a good 25 30 people still in line. i am finally the second customer from the window, it's 9 15p, and they tell us they're done! and not politely either. she just shouted to everyone we're done! there were only maybe 10 12 people left in line! so i didn't get to try anything! i will never attempt to get anything from here again. lost my business before i've even tried it.' The customer feels neutral, desire, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i wanted to try their menu for the first time at the cabarrus county food truck friday. the event was held from 5 9pm. i didn't get there until shortly after 8, waited in line for over an hour. because the line was so long they were still serving customers after 9, there were still a good 25 30 people still in line. i am finally the second customer from the window, it's 9 15p, and they tell us they're done! and not politely either. she just shouted to everyone we're done! there were only maybe 10 12 people left in line! so i didn't get to try anything! i will never attempt to get anything from here again. lost my business before i've even tried it.' The customer feels neutral, desire, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Communication: Improve communication with customers about estimated wait times, especially during busy events like Food Truck Fridays. This could be done through signage, social media updates, or staff members periodically updating the line.

2. Efficiency: Streamline the ordering and service process to reduce wait times. This may involve training staff to work more efficiently, improving the layout of the food truck, or using technology to speed up transactions.

3. Flexibility: Be flexible with closing times, especially during busy events. If possible, extend operating hours to accommodate longer lines and ensure that all customers have the opportunity to purchase food."
1,"If I could give less then one star I would!  Horrible service!  The waitress greeted us by  saying \""what can I get you\"". There was no \""hello\"" \""welcome\"" or anything of the sort!  Epic fail!  The place was very dimly lit which always makes me a little uneasy!  I like to be able to see what is going on especially if I'm consuming food!  There was trash on the floor, and it just was not my cup of tea!  Needless to say we did not stay!  Will never return!","if i could give less then one star i would! horrible service! the waitress greeted us by saying what can i get you . there was no hello welcome or anything of the sort! epic fail! the place was very dimly lit which always makes me a little uneasy! i like to be able to see what is going on especially if i'm consuming food! there was trash on the floor, and it just was not my cup of tea! needless to say we did not stay! will never return!","disappointment, annoyance, disapproval","[INST] A customer left us a 1-star review: 'if i could give less then one star i would! horrible service! the waitress greeted us by saying what can i get you . there was no hello welcome or anything of the sort! epic fail! the place was very dimly lit which always makes me a little uneasy! i like to be able to see what is going on especially if i'm consuming food! there was trash on the floor, and it just was not my cup of tea! needless to say we did not stay! will never return!' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'if i could give less then one star i would! horrible service! the waitress greeted us by saying what can i get you . there was no hello welcome or anything of the sort! epic fail! the place was very dimly lit which always makes me a little uneasy! i like to be able to see what is going on especially if i'm consuming food! there was trash on the floor, and it just was not my cup of tea! needless to say we did not stay! will never return!' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Enhance the initial greeting: Train staff to provide a warm and welcoming greeting, such as ""Welcome to our restaurant, [Customer's Name]. We're glad you could join us today.""

2. Improve lighting: Ensure the dining area is well-lit to create a comfortable and safe environment for customers.

3. Maintain cleanliness: Regularly inspect the dining area for any trash or debris and address any issues promptly.

4. Staff training: Provide ongoing training to staff on customer service skills, including active listening, empathy, and problem-solving."
1,This is the worst place ever!!! Hookah was good but if you want to pay for a service & be treated like shit then this is definitely the place to go. Our waitress was a complete A-hole!!!! My friend & I went there thinking we'd have a good GNO but instead we were treated like dirt. \nThe young guy changing out the coals was nice enough to take our order. When we asked him to get our waitress he signaled to her to come & told her we needed something....she in turn waved for him to handle us after she saw it was our table. \nNever going back!! Too bad too cuz we tend to smoke A LOT of hookah with all our friends.\nThis all went down @ the Charleston location,this is the worst place ever!!! hookah was good but if you want to pay for a service be treated like shit then this is definitely the place to go. our waitress was a complete a hole!!!! my friend i went there thinking we'd have a good gno but instead we were treated like dirt. nthe young guy changing out the coals was nice enough to take our order. when we asked him to get our waitress he signaled to her to come told her we needed something....she in turn waved for him to handle us after she saw it was our table. nnever going back!! too bad too cuz we tend to smoke a lot of hookah with all our friends. nthis all went down the charleston location,"annoyance, disappointment, disgust","[INST] A customer left us a 1-star review: 'this is the worst place ever!!! hookah was good but if you want to pay for a service be treated like shit then this is definitely the place to go. our waitress was a complete a hole!!!! my friend i went there thinking we'd have a good gno but instead we were treated like dirt. nthe young guy changing out the coals was nice enough to take our order. when we asked him to get our waitress he signaled to her to come told her we needed something....she in turn waved for him to handle us after she saw it was our table. nnever going back!! too bad too cuz we tend to smoke a lot of hookah with all our friends. nthis all went down the charleston location' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this is the worst place ever!!! hookah was good but if you want to pay for a service be treated like shit then this is definitely the place to go. our waitress was a complete a hole!!!! my friend i went there thinking we'd have a good gno but instead we were treated like dirt. nthe young guy changing out the coals was nice enough to take our order. when we asked him to get our waitress he signaled to her to come told her we needed something....she in turn waved for him to handle us after she saw it was our table. nnever going back!! too bad too cuz we tend to smoke a lot of hookah with all our friends. nthis all went down the charleston location' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the poor service: Acknowledge the customer's negative experience and express sincere regret for the way they were treated.

2. Address the issue with the staff: Investigate the incident and take appropriate action to ensure that the waitress involved in the incident is trained to provide better customer service.

3. Offer compensation: Offer a discount or complimentary service as a gesture of goodwill to make up for the poor experience.

4. Follow up: Reach out to the customer to confirm that their concerns have been addressed and invite them to return for a better experience."
1,"My family and I have been to this location several times and it's always an adventure. The staff seems clueless about their jobs, they mess the order up and they have no regard that the customer is watching all of this. I need to find a different location and let the keystone cops have this location","my family and i have been to this location several times and it's always an adventure. the staff seems clueless about their jobs, they mess the order up and they have no regard that the customer is watching all of this. i need to find a different location and let the keystone cops have this location","neutral, annoyance, disappointment","[INST] A customer left us a 1-star review: 'my family and i have been to this location several times and it's always an adventure. the staff seems clueless about their jobs, they mess the order up and they have no regard that the customer is watching all of this. i need to find a different location and let the keystone cops have this location' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'my family and i have been to this location several times and it's always an adventure. the staff seems clueless about their jobs, they mess the order up and they have no regard that the customer is watching all of this. i need to find a different location and let the keystone cops have this location' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the inconvenience: Acknowledge the customer's frustration and apologize for the poor service they experienced.

2. Address the issue: Investigate the specific issues mentioned in the review, such as order mistakes and staff cluelessness, and take steps to rectify them. This may involve additional training for staff, improving communication, or streamlining the ordering process.

3. Show empathy: Acknowledge the customer's feelings and express understanding for their disappointment. This can help to build a positive connection with the customer and show that you value their feedback."
1,"I can't even review the food, due to the fact that we were sat at a table & never saw a server for 10+ minutes.  Someone came by and brought waters, said a server would be with us shortly. We waited another 5 minutes, were never greeted by anyone else, and walked out.  Have no idea how a place can stay in business with customer service as lousy as theirs? It was later, too - around 9:15 - they were by no means slammed. Shame.","i can't even review the food, due to the fact that we were sat at a table never saw a server for 10 minutes. someone came by and brought waters, said a server would be with us shortly. we waited another 5 minutes, were never greeted by anyone else, and walked out. have no idea how a place can stay in business with customer service as lousy as theirs? it was later, too around 9 15 they were by no means slammed. shame.","disappointment, confusion, embarrassment","[INST] A customer left us a 1-star review: 'i can't even review the food, due to the fact that we were sat at a table never saw a server for 10 minutes. someone came by and brought waters, said a server would be with us shortly. we waited another 5 minutes, were never greeted by anyone else, and walked out. have no idea how a place can stay in business with customer service as lousy as theirs? it was later, too around 9 15 they were by no means slammed. shame.' The customer feels disappointment, confusion, embarrassment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i can't even review the food, due to the fact that we were sat at a table never saw a server for 10 minutes. someone came by and brought waters, said a server would be with us shortly. we waited another 5 minutes, were never greeted by anyone else, and walked out. have no idea how a place can stay in business with customer service as lousy as theirs? it was later, too around 9 15 they were by no means slammed. shame.' The customer feels disappointment, confusion, embarrassment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review by acknowledging the customer's frustration and apologizing for the poor service they experienced.

2. Offer a solution: Offer a sincere apology and invite them to return for a complimentary meal on us, to make up for their disappointing experience.

3. Address the root cause: Investigate the cause of the long wait time and ensure that staff are properly trained to prioritize seating customers promptly.

4. Follow up: Follow up with the customer to confirm if they accept the offer and to gather feedback on their experience upon their return."
1,"Most fans of Indian cuisine like the aromatic fragrance of the spices, so walking in the front door and being greeted with an overpowering incense burning - strike one.\n\nThe visible grease that coagulated on the top of the mushroom curry AND the chicken tikka masala - strike two\n\nThe flat, obviously frozen at some point naan - strike three.\n\nI'm sorry, but even though the actual flavors resembled something good, at noon on a Friday the food should not be this gross.  \n\nI still can't get over the fact that the only Indian place remotely close to uptown charlotte worth it's beans is Copper - and frankly, I don't think that place is all that either.\n\nWhere's the originality?  Where's the commitment to fresh ingredients?  The fact this place is still in business only begs the Charlotte restauranteurs to open a decent Indian place uptown.","most fans of indian cuisine like the aromatic fragrance of the spices, so walking in the front door and being greeted with an overpowering incense burning strike one. n nthe visible grease that coagulated on the top of the mushroom curry and the chicken tikka masala strike two n nthe flat, obviously frozen at some point naan strike three. n ni'm sorry, but even though the actual flavors resembled something good, at noon on a friday the food should not be this gross. n ni still can't get over the fact that the only indian place remotely close to uptown charlotte worth it's beans is copper and frankly, i don't think that place is all that either. n nwhere's the originality? where's the commitment to fresh ingredients? the fact this place is still in business only begs the charlotte restauranteurs to open a decent indian place uptown.","remorse, neutral, disapproval","[INST] A customer left us a 1-star review: 'most fans of indian cuisine like the aromatic fragrance of the spices, so walking in the front door and being greeted with an overpowering incense burning strike one. n nthe visible grease that coagulated on the top of the mushroom curry and the chicken tikka masala strike two n nthe flat, obviously frozen at some point naan strike three. n ni'm sorry, but even though the actual flavors resembled something good, at noon on a friday the food should not be this gross. n ni still can't get over the fact that the only indian place remotely close to uptown charlotte worth it's beans is copper and frankly, i don't think that place is all that either. n nwhere's the originality? where's the commitment to fresh ingredients? the fact this place is still in business only begs the charlotte restauranteurs to open a decent indian place uptown.' The customer feels remorse, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'most fans of indian cuisine like the aromatic fragrance of the spices, so walking in the front door and being greeted with an overpowering incense burning strike one. n nthe visible grease that coagulated on the top of the mushroom curry and the chicken tikka masala strike two n nthe flat, obviously frozen at some point naan strike three. n ni'm sorry, but even though the actual flavors resembled something good, at noon on a friday the food should not be this gross. n ni still can't get over the fact that the only indian place remotely close to uptown charlotte worth it's beans is copper and frankly, i don't think that place is all that either. n nwhere's the originality? where's the commitment to fresh ingredients? the fact this place is still in business only begs the charlotte restauranteurs to open a decent indian place uptown.' The customer feels remorse, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the issue of strong incense upon entry: Consider reducing the intensity of the incense or finding a more subtle alternative.

2. Improve food presentation: Ensure that the food is served cleanly and attractively, with less visible grease on top.

3. Focus on food quality: Ensure that the food is freshly prepared and properly cooked, with minimal frozen components.

4. Emphasize originality and commitment to fresh ingredients: Highlight any unique dishes or ingredients used in your menu, and make a clear commitment to using fresh ingredients."
1,"This place is the pits. Rude staff. Out of date website. No healthy menu options and everything is made from the same pre-packaged low-cost-options as every other Costco based pizza joint in Vegas.\n\nThe menu I found hanging from the no soliciting sign on my front door boldly proclaims antipasti and seafood options. The only \""antipasti\"" is a pathetic salad consisting of romaine lettuce, ham, salami, tomato and provolone. Where's the prosciutto?\n\nSeafood options are limited to re-heated bulk store offerings. After calling in my order, the manager taking my order had to put me on hold for several minutes just to answer my question about where the clams originated.\n\nThe website specifies delivery to North Las Vegas only, despite the restaurant being located in Centennial. Phoning back to address these issues directly with the manager on duty July 2, 2014, I was treated disrespectfully and hung up on. Very poor experience.","this place is the pits. rude staff. out of date website. no healthy menu options and everything is made from the same pre packaged low cost options as every other costco based pizza joint in vegas. n nthe menu i found hanging from the no soliciting sign on my front door boldly proclaims antipasti and seafood options. the only antipasti is a pathetic salad consisting of romaine lettuce, ham, salami, tomato and provolone. where's the prosciutto? n nseafood options are limited to re heated bulk store offerings. after calling in my order, the manager taking my order had to put me on hold for several minutes just to answer my question about where the clams originated. n nthe website specifies delivery to north las vegas only, despite the restaurant being located in centennial. phoning back to address these issues directly with the manager on duty july 2, 2014, i was treated disrespectfully and hung up on. very poor experience.","neutral, annoyance, disapproval","[INST] A customer left us a 1-star review: 'this place is the pits. rude staff. out of date website. no healthy menu options and everything is made from the same pre packaged low cost options as every other costco based pizza joint in vegas. n nthe menu i found hanging from the no soliciting sign on my front door boldly proclaims antipasti and seafood options. the only antipasti is a pathetic salad consisting of romaine lettuce, ham, salami, tomato and provolone. where's the prosciutto? n nseafood options are limited to re heated bulk store offerings. after calling in my order, the manager taking my order had to put me on hold for several minutes just to answer my question about where the clams originated. n nthe website specifies delivery to north las vegas only, despite the restaurant being located in centennial. phoning back to address these issues directly with the manager on duty july 2, 2014, i was treated disrespectfully and hung up on. very poor experience.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this place is the pits. rude staff. out of date website. no healthy menu options and everything is made from the same pre packaged low cost options as every other costco based pizza joint in vegas. n nthe menu i found hanging from the no soliciting sign on my front door boldly proclaims antipasti and seafood options. the only antipasti is a pathetic salad consisting of romaine lettuce, ham, salami, tomato and provolone. where's the prosciutto? n nseafood options are limited to re heated bulk store offerings. after calling in my order, the manager taking my order had to put me on hold for several minutes just to answer my question about where the clams originated. n nthe website specifies delivery to north las vegas only, despite the restaurant being located in centennial. phoning back to address these issues directly with the manager on duty july 2, 2014, i was treated disrespectfully and hung up on. very poor experience.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Train staff on customer service skills to ensure they are friendly, helpful, and respectful to all customers.
2. Update the website to provide accurate information about menu options, delivery areas, and restaurant location.
3. Expand the menu to include more healthy options, fresh ingredients, and authentic antipasti and seafood dishes.
4. Improve communication with customers by providing clear and concise answers to their questions, and addressing any concerns promptly and professionally."
1,"1. The place was filthy! the window we sat at had algae and/or mold over the entire surface. The ceiling had water damage and had been spottily fixed. (Imagine what you can not see.) \n2. From the time we ordered the soup and salad portion took 40 minutes. Dinner was far over 60 minutes. \n3. We had to get up and find someone to get our drinks refilled for just water and tea. 4. The appetizer orders were half wrong. \n5. One dinner order was wrong. No manager came to talk to us or apologize for a thing. \n6. Potatoes came without sour cream..others came without butter. (which never came)\n7. Staff was not at all friendly or nice. They kept saying they were extremely busy but the dining room had only two tables with customers.....and there were more than 5 servers with at least two boys for busing, so I have no idea what they do when actually busy. \n\nIf you are looking for a nice marina atmosphere try Red Fin Blues Instead. SKIP THIS PLACE COMPLETELY!","1. the place was filthy! the window we sat at had algae and or mold over the entire surface. the ceiling had water damage and had been spottily fixed. imagine what you can not see. n2. from the time we ordered the soup and salad portion took 40 minutes. dinner was far over 60 minutes. n3. we had to get up and find someone to get our drinks refilled for just water and tea. 4. the appetizer orders were half wrong. n5. one dinner order was wrong. no manager came to talk to us or apologize for a thing. n6. potatoes came without sour cream..others came without butter. which never came n7. staff was not at all friendly or nice. they kept saying they were extremely busy but the dining room had only two tables with customers.....and there were more than 5 servers with at least two boys for busing, so i have no idea what they do when actually busy. n nif you are looking for a nice marina atmosphere try red fin blues instead. skip this place completely!","neutral, annoyance, disappointment","[INST] A customer left us a 1-star review: '1. the place was filthy! the window we sat at had algae and or mold over the entire surface. the ceiling had water damage and had been spottily fixed. imagine what you can not see. n2. from the time we ordered the soup and salad portion took 40 minutes. dinner was far over 60 minutes. n3. we had to get up and find someone to get our drinks refilled for just water and tea. 4. the appetizer orders were half wrong. n5. one dinner order was wrong. no manager came to talk to us or apologize for a thing. n6. potatoes came without sour cream..others came without butter. which never came n7. staff was not at all friendly or nice. they kept saying they were extremely busy but the dining room had only two tables with customers.....and there were more than 5 servers with at least two boys for busing, so i have no idea what they do when actually busy. n nif you are looking for a nice marina atmosphere try red fin blues instead. skip this place completely!' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: '1. the place was filthy! the window we sat at had algae and or mold over the entire surface. the ceiling had water damage and had been spottily fixed. imagine what you can not see. n2. from the time we ordered the soup and salad portion took 40 minutes. dinner was far over 60 minutes. n3. we had to get up and find someone to get our drinks refilled for just water and tea. 4. the appetizer orders were half wrong. n5. one dinner order was wrong. no manager came to talk to us or apologize for a thing. n6. potatoes came without sour cream..others came without butter. which never came n7. staff was not at all friendly or nice. they kept saying they were extremely busy but the dining room had only two tables with customers.....and there were more than 5 servers with at least two boys for busing, so i have no idea what they do when actually busy. n nif you are looking for a nice marina atmosphere try red fin blues instead. skip this place completely!' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we should focus on the following areas:

1. Cleanliness: Thoroughly clean and maintain all dining areas, particularly high-touch surfaces like tables and windows. Regularly inspect and address water damage in the ceiling.

2. Speed of Service: Improve the speed of food delivery, aiming to serve soups and salads within 15-20 minutes and main courses within 30-40 minutes.

3. Communication: Train staff to proactively check on customers, offer drink refills, and address any issues or concerns promptly."
1,"It hurts me to have to give any Chipolte a single star but I am afraid that I have to.  Yesterday while enjoying a salad at this location I noticed a little black bug laying on its back in the bottom of my bowl with its feet kicking up in the air.  Gross, YUCK, and seriously were my initial thoughts as I held down my stomach flipping.  When I brought this bug to a workers attention I was told that they \""Try\"" to wash the lettuce but sometimes this happens.  Sorry to say that this does not help me forgive the experience because I cannot help but think of all the bugs I may have eaten and not have known it.","it hurts me to have to give any chipolte a single star but i am afraid that i have to. yesterday while enjoying a salad at this location i noticed a little black bug laying on its back in the bottom of my bowl with its feet kicking up in the air. gross, yuck, and seriously were my initial thoughts as i held down my stomach flipping. when i brought this bug to a workers attention i was told that they try to wash the lettuce but sometimes this happens. sorry to say that this does not help me forgive the experience because i cannot help but think of all the bugs i may have eaten and not have known it.","sadness, fear, nervousness","[INST] A customer left us a 1-star review: 'it hurts me to have to give any chipolte a single star but i am afraid that i have to. yesterday while enjoying a salad at this location i noticed a little black bug laying on its back in the bottom of my bowl with its feet kicking up in the air. gross, yuck, and seriously were my initial thoughts as i held down my stomach flipping. when i brought this bug to a workers attention i was told that they try to wash the lettuce but sometimes this happens. sorry to say that this does not help me forgive the experience because i cannot help but think of all the bugs i may have eaten and not have known it.' The customer feels sadness, fear, nervousness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'it hurts me to have to give any chipolte a single star but i am afraid that i have to. yesterday while enjoying a salad at this location i noticed a little black bug laying on its back in the bottom of my bowl with its feet kicking up in the air. gross, yuck, and seriously were my initial thoughts as i held down my stomach flipping. when i brought this bug to a workers attention i was told that they try to wash the lettuce but sometimes this happens. sorry to say that this does not help me forgive the experience because i cannot help but think of all the bugs i may have eaten and not have known it.' The customer feels sadness, fear, nervousness. Concisely, how can we best improve our services for this customer's experience?  1. Immediate Response: Acknowledge the customer's review promptly and express empathy for their experience. Apologize for the incident and assure them of your commitment to food safety and quality.

2. Investigate the Issue: Conduct a thorough investigation to determine the cause of the incident. This may involve reviewing food handling procedures, cleaning protocols, and quality control measures.

3. Rectify the Issue: Implement changes to prevent such incidents from happening in the future. This could include upgrading equipment, improving training for staff, or enhancing quality control measures."
1,"I've been to Carmine's with a large group and was pretty excited about the whole family style thing they had going on. I was so disappointed with it. The food was far from good and the restaurant was overpriced for what it was. I was served overly salty plates, burnt broccolis and overcooked pastas. The price made it that much worst, as I had much better food for a lot less on that trip (come on... It's Vegas! There is good food in that city). My one star goes to the service, that was pretty decent.\n\nIf you are looking for good food in Vegas, skip on that one.","i've been to carmine's with a large group and was pretty excited about the whole family style thing they had going on. i was so disappointed with it. the food was far from good and the restaurant was overpriced for what it was. i was served overly salty plates, burnt broccolis and overcooked pastas. the price made it that much worst, as i had much better food for a lot less on that trip come on... it's vegas! there is good food in that city . my one star goes to the service, that was pretty decent. n nif you are looking for good food in vegas, skip on that one.","disappointment, admiration, disapproval","[INST] A customer left us a 1-star review: 'i've been to carmine's with a large group and was pretty excited about the whole family style thing they had going on. i was so disappointed with it. the food was far from good and the restaurant was overpriced for what it was. i was served overly salty plates, burnt broccolis and overcooked pastas. the price made it that much worst, as i had much better food for a lot less on that trip come on... it's vegas! there is good food in that city . my one star goes to the service, that was pretty decent. n nif you are looking for good food in vegas, skip on that one.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i've been to carmine's with a large group and was pretty excited about the whole family style thing they had going on. i was so disappointed with it. the food was far from good and the restaurant was overpriced for what it was. i was served overly salty plates, burnt broccolis and overcooked pastas. the price made it that much worst, as i had much better food for a lot less on that trip come on... it's vegas! there is good food in that city . my one star goes to the service, that was pretty decent. n nif you are looking for good food in vegas, skip on that one.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Carmine's, we can focus on the following areas:

1. Food Quality: Enhance the quality of our dishes, particularly the family-style options, by ensuring consistent taste, freshness, and presentation.

2. Cooking Techniques: Improve cooking techniques to prevent over-salting, burnt broccoli, and overcooked pasta.

3. Pricing: Review our pricing strategy to ensure it is competitive and offers value for the quality of food and dining experience provided.

4. Consistency: Strive for consistency in food preparation and service across all locations to meet customer expectations."
1,"Making the reservation: easy and friendly.\nAtmosphere: quaint and inviting (if you do not like tight spaces this isn't for you).\nMenu: great!  I love the small seasonal menu and focus on more day-to-day options.  Very well conceived.\nAppetizer: delicious!  The heirloom tomato salad was perfect, and the Yellowfin Tuna trio of sushi was even better!\nEntrees: mediocre at best.  The Kung Pao Tofu was lacking in the spicy-peanutty character of good Kung Pao.  My Short Rib Tacos weren't seasoned and the Chipotle Cream was just pink cream.\nDessert: amazing!  The chocolate was amazing!\nThe kicker, and reason for my poor rating, was when my server dropped a wine glass on my entree plate (before I was finished) and it shattered.  It made a HUGE mess and really upset the table next to us.  I work in restaurants and make mistakes myself, but they failed to recover from their mistake.  The server was extremely apologetic, but I had to pay full price for an entree that I was unable to finish and the chef sent out an extra of my date's meal to-go.  They also did not charge me for our 2 bottles of wine (its BYOB).  Had they supplied me with another entree, or not charged me for the one they destroyed I would be more gracious.  \nI don't intend on coming back.","making the reservation easy and friendly. natmosphere quaint and inviting if you do not like tight spaces this isn't for you . nmenu great! i love the small seasonal menu and focus on more day to day options. very well conceived. nappetizer delicious! the heirloom tomato salad was perfect, and the yellowfin tuna trio of sushi was even better! nentrees mediocre at best. the kung pao tofu was lacking in the spicy peanutty character of good kung pao. my short rib tacos weren't seasoned and the chipotle cream was just pink cream. ndessert amazing! the chocolate was amazing! nthe kicker, and reason for my poor rating, was when my server dropped a wine glass on my entree plate before i was finished and it shattered. it made a huge mess and really upset the table next to us. i work in restaurants and make mistakes myself, but they failed to recover from their mistake. the server was extremely apologetic, but i had to pay full price for an entree that i was unable to finish and the chef sent out an extra of my date's meal to go. they also did not charge me for our 2 bottles of wine its byob . had they supplied me with another entree, or not charged me for the one they destroyed i would be more gracious. ni don't intend on coming back.","admiration, disappointment, love","[INST] A customer left us a 1-star review: 'making the reservation easy and friendly. natmosphere quaint and inviting if you do not like tight spaces this isn't for you . nmenu great! i love the small seasonal menu and focus on more day to day options. very well conceived. nappetizer delicious! the heirloom tomato salad was perfect, and the yellowfin tuna trio of sushi was even better! nentrees mediocre at best. the kung pao tofu was lacking in the spicy peanutty character of good kung pao. my short rib tacos weren't seasoned and the chipotle cream was just pink cream. ndessert amazing! the chocolate was amazing! nthe kicker, and reason for my poor rating, was when my server dropped a wine glass on my entree plate before i was finished and it shattered. it made a huge mess and really upset the table next to us. i work in restaurants and make mistakes myself, but they failed to recover from their mistake. the server was extremely apologetic, but i had to pay full price for an entree that i was unable to finish and the chef sent out an extra of my date's meal to go. they also did not charge me for our 2 bottles of wine its byob . had they supplied me with another entree, or not charged me for the one they destroyed i would be more gracious. ni don't intend on coming back.' The customer feels admiration, disappointment, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'making the reservation easy and friendly. natmosphere quaint and inviting if you do not like tight spaces this isn't for you . nmenu great! i love the small seasonal menu and focus on more day to day options. very well conceived. nappetizer delicious! the heirloom tomato salad was perfect, and the yellowfin tuna trio of sushi was even better! nentrees mediocre at best. the kung pao tofu was lacking in the spicy peanutty character of good kung pao. my short rib tacos weren't seasoned and the chipotle cream was just pink cream. ndessert amazing! the chocolate was amazing! nthe kicker, and reason for my poor rating, was when my server dropped a wine glass on my entree plate before i was finished and it shattered. it made a huge mess and really upset the table next to us. i work in restaurants and make mistakes myself, but they failed to recover from their mistake. the server was extremely apologetic, but i had to pay full price for an entree that i was unable to finish and the chef sent out an extra of my date's meal to go. they also did not charge me for our 2 bottles of wine its byob . had they supplied me with another entree, or not charged me for the one they destroyed i would be more gracious. ni don't intend on coming back.' The customer feels admiration, disappointment, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Space: Address any concerns about tight spaces to make the dining experience more comfortable for all customers.

2. Entrees: Enhance the quality of entrees, particularly the kung pao tofu and short rib tacos, to ensure they meet the customer's expectations in terms of flavor, seasoning, and presentation.

3. Recovery from mistakes: Improve the process for handling mistakes, such as broken glass or spoiled dishes, to minimize disruption and ensure a quick and satisfactory resolution for the customer. This could include offering a complimentary entree or a discount on the bill."
1,"It was my fault...I read the reviews. \n\nWe wanted to stay here when it opened and it never made the cut as we always chose another location. The age of massive themed casinos is dying and the Excalibur location is prime for a new casino. \n\nThe smell is shocking and we never were able to acquire the ability to withstand any long term gambling inside the Excalibur. The timeshare / \""free show\"" salesman were overbearing and rude;  One Asian saleslady was by far the most annoying .\n\nWe stayed in Tower II and it was fine with no problems. The room was clean and did not smell like the casino. \n\nWe have no plans to ever stay in the Excalibur or even walk through it again. Their are way to many affordable options to  ever have the Excalibur in the mix.",it was my fault...i read the reviews. n nwe wanted to stay here when it opened and it never made the cut as we always chose another location. the age of massive themed casinos is dying and the excalibur location is prime for a new casino. n nthe smell is shocking and we never were able to acquire the ability to withstand any long term gambling inside the excalibur. the timeshare free show salesman were overbearing and rude one asian saleslady was by far the most annoying . n nwe stayed in tower ii and it was fine with no problems. the room was clean and did not smell like the casino. n nwe have no plans to ever stay in the excalibur or even walk through it again. their are way to many affordable options to ever have the excalibur in the mix.,"annoyance, disappointment, neutral","[INST] A customer left us a 1-star review: 'it was my fault...i read the reviews. n nwe wanted to stay here when it opened and it never made the cut as we always chose another location. the age of massive themed casinos is dying and the excalibur location is prime for a new casino. n nthe smell is shocking and we never were able to acquire the ability to withstand any long term gambling inside the excalibur. the timeshare free show salesman were overbearing and rude one asian saleslady was by far the most annoying . n nwe stayed in tower ii and it was fine with no problems. the room was clean and did not smell like the casino. n nwe have no plans to ever stay in the excalibur or even walk through it again. their are way to many affordable options to ever have the excalibur in the mix.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'it was my fault...i read the reviews. n nwe wanted to stay here when it opened and it never made the cut as we always chose another location. the age of massive themed casinos is dying and the excalibur location is prime for a new casino. n nthe smell is shocking and we never were able to acquire the ability to withstand any long term gambling inside the excalibur. the timeshare free show salesman were overbearing and rude one asian saleslady was by far the most annoying . n nwe stayed in tower ii and it was fine with no problems. the room was clean and did not smell like the casino. n nwe have no plans to ever stay in the excalibur or even walk through it again. their are way to many affordable options to ever have the excalibur in the mix.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  1. Address the issue of the casino's smell: Investigate the source of the unpleasant odor and take immediate steps to rectify the issue. This could involve improved ventilation, deep cleaning, or even replacing certain materials.

2. Improve the behavior of timeshare free show sales staff: Provide additional training to sales staff on effective communication and customer service skills, with a focus on being less pushy and more respectful.

3. Enhance the casino experience: Consider updating the casino's theme or offerings to appeal to a wider audience and stay competitive in the market. This could involve modernizing the decor, adding new games, or offering unique promotions."
1,"It's always a good idea to wait a few hours before writing a review. I had six pork ribs, half a smoked sauage and a small side of green beans. Cost with small beverage slightly over $22. The food tasted great with the ribs looking cooked to perfection, BUT a few hours later...I could not get off the toilet. I don't know if they used MSG in the food or what, but it doesn't matter how good the food tastes going down if it gives you \""Montezuma's Revenge\"" later! I was going to give it 4 solid stars, subtracting a fifth star for boring sides and dilapidated seating, but I cannot say I'll be going back...except to my bathroom!","it's always a good idea to wait a few hours before writing a review. i had six pork ribs, half a smoked sauage and a small side of green beans. cost with small beverage slightly over 22. the food tasted great with the ribs looking cooked to perfection, but a few hours later...i could not get off the toilet. i don't know if they used msg in the food or what, but it doesn't matter how good the food tastes going down if it gives you montezuma's revenge later! i was going to give it 4 solid stars, subtracting a fifth star for boring sides and dilapidated seating, but i cannot say i'll be going back...except to my bathroom!","admiration, confusion, approval","[INST] A customer left us a 1-star review: 'it's always a good idea to wait a few hours before writing a review. i had six pork ribs, half a smoked sauage and a small side of green beans. cost with small beverage slightly over 22. the food tasted great with the ribs looking cooked to perfection, but a few hours later...i could not get off the toilet. i don't know if they used msg in the food or what, but it doesn't matter how good the food tastes going down if it gives you montezuma's revenge later! i was going to give it 4 solid stars, subtracting a fifth star for boring sides and dilapidated seating, but i cannot say i'll be going back...except to my bathroom!' The customer feels admiration, confusion, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'it's always a good idea to wait a few hours before writing a review. i had six pork ribs, half a smoked sauage and a small side of green beans. cost with small beverage slightly over 22. the food tasted great with the ribs looking cooked to perfection, but a few hours later...i could not get off the toilet. i don't know if they used msg in the food or what, but it doesn't matter how good the food tastes going down if it gives you montezuma's revenge later! i was going to give it 4 solid stars, subtracting a fifth star for boring sides and dilapidated seating, but i cannot say i'll be going back...except to my bathroom!' The customer feels admiration, confusion, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Safety: Investigate the possibility of using MSG or other ingredients that may cause adverse reactions in some individuals. If necessary, consider offering a list of ingredients for each dish or providing options for customers with dietary restrictions.

2. Food Quality: Ensure that the food is cooked to the appropriate temperature and properly seasoned to maintain its taste without causing discomfort to customers.

3. Seating and Cleanliness: Address any issues with seating and cleanliness to create a more comfortable and inviting environment for customers."
1,"I went to Hard Rock Cafe for the first time with a coupon for a $4 meal. (Legenary burger, fries, and soft drink) The only positive is that the food was alright. It was good for the $4 I paid, but not the $15+tax and tip it was normally.\n\nThe cons:\n- The customer service was laughable. Our waiter come up to my guest and I, who both had empty drinks at the time, and said \""Good? Good?\"" with thumbs up. My guest asked for a refill and specified that I needed one, too. Later in the meal when both of our drinks were totally empty again, I asked for a refill. He only brought one for me, so my guest and I shared my drink. He clearly couldn't care less. \n- The burger was dry, like it was previously frozen. It definitely didn't taste fresh.\n- The veggies on the side to put on the burger weren't crisp. I usually like lettuce on my burger, but not their wilted lettuce.\n- The fries weren't seasoned and they weren't anything special. I'd compare them to Wendy's fries. \n- The music videos they play are awful. For being the Hard Rock Cafe you'd think that they'd play some well known rock stuff. ...nope... my guest and I were there for almost two hours and there was only one song we recognized. While I'm not a music expert, my guest is. To top it off, their bad music is so loud that you have to yell to talk to someone across the table. I expected loud music at the Hard Rock Cafe, but not bad loud music.","i went to hard rock cafe for the first time with a coupon for a 4 meal. legenary burger, fries, and soft drink the only positive is that the food was alright. it was good for the 4 i paid, but not the 15 tax and tip it was normally. n nthe cons n the customer service was laughable. our waiter come up to my guest and i, who both had empty drinks at the time, and said good? good? with thumbs up. my guest asked for a refill and specified that i needed one, too. later in the meal when both of our drinks were totally empty again, i asked for a refill. he only brought one for me, so my guest and i shared my drink. he clearly couldn't care less. n the burger was dry, like it was previously frozen. it definitely didn't taste fresh. n the veggies on the side to put on the burger weren't crisp. i usually like lettuce on my burger, but not their wilted lettuce. n the fries weren't seasoned and they weren't anything special. i'd compare them to wendy's fries. n the music videos they play are awful. for being the hard rock cafe you'd think that they'd play some well known rock stuff. ...nope... my guest and i were there for almost two hours and there was only one song we recognized. while i'm not a music expert, my guest is. to top it off, their bad music is so loud that you have to yell to talk to someone across the table. i expected loud music at the hard rock cafe, but not bad loud music.","neutral, amusement, approval","[INST] A customer left us a 1-star review: 'i went to hard rock cafe for the first time with a coupon for a 4 meal. legenary burger, fries, and soft drink the only positive is that the food was alright. it was good for the 4 i paid, but not the 15 tax and tip it was normally. n nthe cons n the customer service was laughable. our waiter come up to my guest and i, who both had empty drinks at the time, and said good? good? with thumbs up. my guest asked for a refill and specified that i needed one, too. later in the meal when both of our drinks were totally empty again, i asked for a refill. he only brought one for me, so my guest and i shared my drink. he clearly couldn't care less. n the burger was dry, like it was previously frozen. it definitely didn't taste fresh. n the veggies on the side to put on the burger weren't crisp. i usually like lettuce on my burger, but not their wilted lettuce. n the fries weren't seasoned and they weren't anything special. i'd compare them to wendy's fries. n the music videos they play are awful. for being the hard rock cafe you'd think that they'd play some well known rock stuff. ...nope... my guest and i were there for almost two hours and there was only one song we recognized. while i'm not a music expert, my guest is. to top it off, their bad music is so loud that you have to yell to talk to someone across the table. i expected loud music at the hard rock cafe, but not bad loud music.' The customer feels neutral, amusement, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i went to hard rock cafe for the first time with a coupon for a 4 meal. legenary burger, fries, and soft drink the only positive is that the food was alright. it was good for the 4 i paid, but not the 15 tax and tip it was normally. n nthe cons n the customer service was laughable. our waiter come up to my guest and i, who both had empty drinks at the time, and said good? good? with thumbs up. my guest asked for a refill and specified that i needed one, too. later in the meal when both of our drinks were totally empty again, i asked for a refill. he only brought one for me, so my guest and i shared my drink. he clearly couldn't care less. n the burger was dry, like it was previously frozen. it definitely didn't taste fresh. n the veggies on the side to put on the burger weren't crisp. i usually like lettuce on my burger, but not their wilted lettuce. n the fries weren't seasoned and they weren't anything special. i'd compare them to wendy's fries. n the music videos they play are awful. for being the hard rock cafe you'd think that they'd play some well known rock stuff. ...nope... my guest and i were there for almost two hours and there was only one song we recognized. while i'm not a music expert, my guest is. to top it off, their bad music is so loud that you have to yell to talk to someone across the table. i expected loud music at the hard rock cafe, but not bad loud music.' The customer feels neutral, amusement, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at the Hard Rock Cafe, consider the following steps:

1. Train staff on effective communication skills, including active listening and empathy. The waiter's interaction with the customer seemed unprofessional and disinterested.

2. Ensure food quality by properly storing and preparing menu items, particularly the Legendary Burger and fries. The customer mentioned that the burger was dry and the fries were not seasoned, which may indicate improper storage or preparation.

3. Offer consistent drink refills in a timely manner. The customer felt that the waiter did not care about their needs, as he only brought one refill for the table."
1,"Let me start by saying WORST CUPCAKES EVER!  Seriously.  I'm not trying to be mean, but they were really the worst cupcakes I've ever eaten.  First of all they looked very unprofessional, I seriously think my 7 year old grand daughter could have baked and decorated better cupcakes!  The taste was very bland, poorly decorated and just plain BORING!  Don't waste your money on this crap.  Girls... maybe you should take up watching CUPCAKES WARS or take a professional baking class... just a thought.  Needless to say I will NEVER eat these again and NEVER recommend them! OVER PRICED AND DULL!","let me start by saying worst cupcakes ever! seriously. i'm not trying to be mean, but they were really the worst cupcakes i've ever eaten. first of all they looked very unprofessional, i seriously think my 7 year old grand daughter could have baked and decorated better cupcakes! the taste was very bland, poorly decorated and just plain boring! don't waste your money on this crap. girls... maybe you should take up watching cupcakes wars or take a professional baking class... just a thought. needless to say i will never eat these again and never recommend them! over priced and dull!","annoyance, disapproval, disgust","[INST] A customer left us a 1-star review: 'let me start by saying worst cupcakes ever! seriously. i'm not trying to be mean, but they were really the worst cupcakes i've ever eaten. first of all they looked very unprofessional, i seriously think my 7 year old grand daughter could have baked and decorated better cupcakes! the taste was very bland, poorly decorated and just plain boring! don't waste your money on this crap. girls... maybe you should take up watching cupcakes wars or take a professional baking class... just a thought. needless to say i will never eat these again and never recommend them! over priced and dull!' The customer feels annoyance, disapproval, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'let me start by saying worst cupcakes ever! seriously. i'm not trying to be mean, but they were really the worst cupcakes i've ever eaten. first of all they looked very unprofessional, i seriously think my 7 year old grand daughter could have baked and decorated better cupcakes! the taste was very bland, poorly decorated and just plain boring! don't waste your money on this crap. girls... maybe you should take up watching cupcakes wars or take a professional baking class... just a thought. needless to say i will never eat these again and never recommend them! over priced and dull!' The customer feels annoyance, disapproval, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Acknowledge their feedback: Respond to the review by acknowledging their disappointment and expressing empathy for their experience.

2. Apologize sincerely: Offer a genuine apology for the poor quality of their cupcakes and any disappointment they may have felt.

3. Offer a solution: Invite them to try our cupcakes again, free of charge, to give us another opportunity to impress them with our products.

4. Address specific concerns: Address the specific issues they mentioned, such as unprofessional appearance, bland taste, and poor decoration."
1,Food was god awful. The mole sauce tasted like they used powdered chocolate just tasted weird. My parents live close to the restaurant and I was craving Mexican as I'm from NYC and there is not much selection in terms of decent Mexican. \n\nIf you are in Henderson avoid this place like the plague,food was god awful. the mole sauce tasted like they used powdered chocolate just tasted weird. my parents live close to the restaurant and i was craving mexican as i'm from nyc and there is not much selection in terms of decent mexican. n nif you are in henderson avoid this place like the plague,"disgust, annoyance, disapproval","[INST] A customer left us a 1-star review: 'food was god awful. the mole sauce tasted like they used powdered chocolate just tasted weird. my parents live close to the restaurant and i was craving mexican as i'm from nyc and there is not much selection in terms of decent mexican. n nif you are in henderson avoid this place like the plague' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'food was god awful. the mole sauce tasted like they used powdered chocolate just tasted weird. my parents live close to the restaurant and i was craving mexican as i'm from nyc and there is not much selection in terms of decent mexican. n nif you are in henderson avoid this place like the plague' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the complaint: Respond to the review promptly, acknowledging the customer's disappointment with the food, particularly the mole sauce.

2. Apologize sincerely: Express regret for the poor experience and assure the customer that we value their feedback and are committed to improving our services.

3. Offer a solution: Invite the customer to return for a complimentary meal on us, to give us another chance to impress them with our food. If they are local, offer a discount or loyalty program membership."
1,"This place is garbage... It really is.... I am basing that mostly off of the price you pay and what you get in return.... For Vegas standards, the food quality is poor... It seemed like it was cafeteria style...\n\nSo here are the positives:\n\n1) We received 1000 points on opentable.....\n2) Busboys were helpful except that we had to fill out glasses with bottled water we brought with us\nHere are the negatives: \n1) Rude lady at the downstairs counter when you check in...... There is no point in being rude.... It isn't that hard to explain where the elevator is to go to the restaurant.... Sorry i haven't been here before...\n2) The website talks about a view but the curtains were down so you can't see outside... Garbage...\n3) Waiter: He was ok.... One of those guys that is trying to hustle for a tip.... It was obvious...\n4) Price: Rip off for what you get.... There is no point in paying that much money... None... They also screwed up the drink order...\n\nIt is just not for me........... I am curious if they get repeat business.......","this place is garbage... it really is.... i am basing that mostly off of the price you pay and what you get in return.... for vegas standards, the food quality is poor... it seemed like it was cafeteria style... n nso here are the positives n n1 we received 1000 points on opentable..... n2 busboys were helpful except that we had to fill out glasses with bottled water we brought with us nhere are the negatives n1 rude lady at the downstairs counter when you check in...... there is no point in being rude.... it isn't that hard to explain where the elevator is to go to the restaurant.... sorry i haven't been here before... n2 the website talks about a view but the curtains were down so you can't see outside... garbage... n3 waiter he was ok.... one of those guys that is trying to hustle for a tip.... it was obvious... n4 price rip off for what you get.... there is no point in paying that much money... none... they also screwed up the drink order... n nit is just not for me........... i am curious if they get repeat business.......","annoyance, neutral, disappointment","[INST] A customer left us a 1-star review: 'this place is garbage... it really is.... i am basing that mostly off of the price you pay and what you get in return.... for vegas standards, the food quality is poor... it seemed like it was cafeteria style... n nso here are the positives n n1 we received 1000 points on opentable..... n2 busboys were helpful except that we had to fill out glasses with bottled water we brought with us nhere are the negatives n1 rude lady at the downstairs counter when you check in...... there is no point in being rude.... it isn't that hard to explain where the elevator is to go to the restaurant.... sorry i haven't been here before... n2 the website talks about a view but the curtains were down so you can't see outside... garbage... n3 waiter he was ok.... one of those guys that is trying to hustle for a tip.... it was obvious... n4 price rip off for what you get.... there is no point in paying that much money... none... they also screwed up the drink order... n nit is just not for me........... i am curious if they get repeat business.......' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this place is garbage... it really is.... i am basing that mostly off of the price you pay and what you get in return.... for vegas standards, the food quality is poor... it seemed like it was cafeteria style... n nso here are the positives n n1 we received 1000 points on opentable..... n2 busboys were helpful except that we had to fill out glasses with bottled water we brought with us nhere are the negatives n1 rude lady at the downstairs counter when you check in...... there is no point in being rude.... it isn't that hard to explain where the elevator is to go to the restaurant.... sorry i haven't been here before... n2 the website talks about a view but the curtains were down so you can't see outside... garbage... n3 waiter he was ok.... one of those guys that is trying to hustle for a tip.... it was obvious... n4 price rip off for what you get.... there is no point in paying that much money... none... they also screwed up the drink order... n nit is just not for me........... i am curious if they get repeat business.......' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following points:

1. Train staff to be more courteous and helpful, especially when dealing with first-time customers. Explain the location of the restaurant and any unique features, such as the view, more clearly.

2. Improve the food quality and presentation, especially in comparison to the price. Consider offering a more diverse menu or higher-quality ingredients.

3. Address the issue of the curtains blocking the view. Ensure that the view is accessible and enjoyable for customers.

4. Review the tipping policy for waitstaff to ensure they are not coming across as pushy or aggressive."
1,"While the chain is really good at inexpensive good tasting hamburgers, this franchise seems to get away with servers that are unpleasant, instructive and actually aggressive, hamburgers that are barely cooked and a messy bathroom.\n\nTakeout of a well done burger is probably the best way to go here.","while the chain is really good at inexpensive good tasting hamburgers, this franchise seems to get away with servers that are unpleasant, instructive and actually aggressive, hamburgers that are barely cooked and a messy bathroom. n ntakeout of a well done burger is probably the best way to go here.","admiration, neutral, approval","[INST] A customer left us a 1-star review: 'while the chain is really good at inexpensive good tasting hamburgers, this franchise seems to get away with servers that are unpleasant, instructive and actually aggressive, hamburgers that are barely cooked and a messy bathroom. n ntakeout of a well done burger is probably the best way to go here.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'while the chain is really good at inexpensive good tasting hamburgers, this franchise seems to get away with servers that are unpleasant, instructive and actually aggressive, hamburgers that are barely cooked and a messy bathroom. n ntakeout of a well done burger is probably the best way to go here.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Training: Train staff to be friendly, approachable, and professional. Emphasize the importance of good customer service and handling customer complaints with patience and empathy.

2. Food Quality: Ensure that all burgers are cooked thoroughly and to the customer's specifications. Implement a quality control system to maintain consistency in food preparation.

3. Cleanliness: Regularly clean and maintain the restaurant, including the bathrooms, to ensure a clean and hygienic environment for customers.

4. Communication: Improve communication with customers, especially when there are delays or issues with their orders."
1,"The pizza is great here, my family and I have been here more times than I can count but tonight we walked out because of the terrible service.  We were promptly seated and the place was not really busy with plenty of staff.  We waited more than 10 minutes without anyone coming to our table, really disappointed because we love this place.","the pizza is great here, my family and i have been here more times than i can count but tonight we walked out because of the terrible service. we were promptly seated and the place was not really busy with plenty of staff. we waited more than 10 minutes without anyone coming to our table, really disappointed because we love this place.","disappointment, love, admiration","[INST] A customer left us a 1-star review: 'the pizza is great here, my family and i have been here more times than i can count but tonight we walked out because of the terrible service. we were promptly seated and the place was not really busy with plenty of staff. we waited more than 10 minutes without anyone coming to our table, really disappointed because we love this place.' The customer feels disappointment, love, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the pizza is great here, my family and i have been here more times than i can count but tonight we walked out because of the terrible service. we were promptly seated and the place was not really busy with plenty of staff. we waited more than 10 minutes without anyone coming to our table, really disappointed because we love this place.' The customer feels disappointment, love, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing our service by:

1. Prompt Attention: Ensure staff greet and attend to customers promptly upon seating, even when the restaurant is not busy.

2. Timely Service: Reduce wait times for orders by streamlining the order process and ensuring efficient communication between kitchen and waitstaff.

3. Consistent Service: Train staff to maintain a consistent level of service, regardless of the restaurant's busyness.

4. Follow-up: Implement a system for staff to periodically check on customers during their meal to ensure satisfaction and address any issues promptly."
1,"IF IT AINT BROKE DONT FIX IT.\n\nMe and my buddies go to vegas every June  for our annual. \"" DONT WAKE UP IN A THE HOSPITAL TRIP\""and we always end our trip at kaunaville. Kaunaville had a cover band that could possibly be th best cover band ive ever seen . The band has been playing there for the last three years . So needless to say , we were looking forward to ending our trip the way we all ways do ......at kahunaville. \n\nSo you can amagine how we felt when they told us management got rid of them because people were watching the band and not buying enough drinks ,I understand that money runs the world but the vibe in kahunaville is all wrong now . we tried to stay out of loyalty but we left 20 mins later\n\ni hope management reads this and get those guys back......PLEASE.\n\nIF IT AINT BROKE DONT FIX IT","if it aint broke dont fix it. n nme and my buddies go to vegas every june for our annual. dont wake up in a the hospital trip and we always end our trip at kaunaville. kaunaville had a cover band that could possibly be th best cover band ive ever seen . the band has been playing there for the last three years . so needless to say , we were looking forward to ending our trip the way we all ways do ......at kahunaville. n nso you can amagine how we felt when they told us management got rid of them because people were watching the band and not buying enough drinks ,i understand that money runs the world but the vibe in kahunaville is all wrong now . we tried to stay out of loyalty but we left 20 mins later n ni hope management reads this and get those guys back......please. n nif it aint broke dont fix it","neutral, approval, admiration","[INST] A customer left us a 1-star review: 'if it aint broke dont fix it. n nme and my buddies go to vegas every june for our annual. dont wake up in a the hospital trip and we always end our trip at kaunaville. kaunaville had a cover band that could possibly be th best cover band ive ever seen . the band has been playing there for the last three years . so needless to say , we were looking forward to ending our trip the way we all ways do ......at kahunaville. n nso you can amagine how we felt when they told us management got rid of them because people were watching the band and not buying enough drinks ,i understand that money runs the world but the vibe in kahunaville is all wrong now . we tried to stay out of loyalty but we left 20 mins later n ni hope management reads this and get those guys back......please. n nif it aint broke dont fix it' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'if it aint broke dont fix it. n nme and my buddies go to vegas every june for our annual. dont wake up in a the hospital trip and we always end our trip at kaunaville. kaunaville had a cover band that could possibly be th best cover band ive ever seen . the band has been playing there for the last three years . so needless to say , we were looking forward to ending our trip the way we all ways do ......at kahunaville. n nso you can amagine how we felt when they told us management got rid of them because people were watching the band and not buying enough drinks ,i understand that money runs the world but the vibe in kahunaville is all wrong now . we tried to stay out of loyalty but we left 20 mins later n ni hope management reads this and get those guys back......please. n nif it aint broke dont fix it' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can consider the following steps:

1. Reach out to the customer to express our sincere apologies for the disappointment caused by the change in the band at Kaunaville.

2. Investigate the reasons for the change in the band and address any concerns related to the revenue generated from drink sales. If necessary, adjust the policy to ensure a balance between entertainment and revenue generation.

3. Invite the popular cover band back to perform at Kaunaville during the customer's annual visit. This will help maintain the desired vibe and atmosphere that the customer appreciates."
1,"This is not a place I will return.  They are not very friendly and when you make a request for a design, they look at you like you're crazy.  My designs came out absolutely horrid and I ended up just going somewhere else for a new polish.","this is not a place i will return. they are not very friendly and when you make a request for a design, they look at you like you're crazy. my designs came out absolutely horrid and i ended up just going somewhere else for a new polish.","disapproval, neutral, annoyance","[INST] A customer left us a 1-star review: 'this is not a place i will return. they are not very friendly and when you make a request for a design, they look at you like you're crazy. my designs came out absolutely horrid and i ended up just going somewhere else for a new polish.' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this is not a place i will return. they are not very friendly and when you make a request for a design, they look at you like you're crazy. my designs came out absolutely horrid and i ended up just going somewhere else for a new polish.' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Enhance Customer Service: Train staff to be more welcoming and attentive to customer needs, especially when it comes to design requests.

2. Improve Communication: Make sure to clearly understand the customer's design preferences and provide regular updates on the progress of their order.

3. Quality Assurance: Ensure the quality of designs meets customer expectations. If necessary, invest in training or new tools to improve the quality of the polish designs.

4. Follow-up: Reach out to the customer to apologize for their negative experience and offer a solution, such as a free re-do of their design or a discount on future services."
1,"Just came back from there, and was pretty disappointed. \n\nThe inside dining area was a wreck (dirty tables, food on the floor, table side order phones out of order, etc).  They weren't particularly busy, and several employees were hanging around talking to one another.\n\nMy food came out relatively quickly, but was not complete, and even after alerting them of this and waiting on them, I had to remind them five minutes later to give me my missing items, at which point they seemed even more confused. \n\nTo top it off, the restroom was filthy and there were no paper towels, and I even saw an employee go in and use the restroom, and come out without remedying the situation...hope he at least washed his hands :/\nGiven the state of this place, I have to wonder. \n\nI want to like this place, but it scored an F on this visit.  \nFast food doesn't have to be messy, crummy, and lacking in service...just look at chick-fil-a.","just came back from there, and was pretty disappointed. n nthe inside dining area was a wreck dirty tables, food on the floor, table side order phones out of order, etc . they weren't particularly busy, and several employees were hanging around talking to one another. n nmy food came out relatively quickly, but was not complete, and even after alerting them of this and waiting on them, i had to remind them five minutes later to give me my missing items, at which point they seemed even more confused. n nto top it off, the restroom was filthy and there were no paper towels, and i even saw an employee go in and use the restroom, and come out without remedying the situation...hope he at least washed his hands ngiven the state of this place, i have to wonder. n ni want to like this place, but it scored an f on this visit. nfast food doesn't have to be messy, crummy, and lacking in service...just look at chick fil a.","disappointment, annoyance, neutral","[INST] A customer left us a 1-star review: 'just came back from there, and was pretty disappointed. n nthe inside dining area was a wreck dirty tables, food on the floor, table side order phones out of order, etc . they weren't particularly busy, and several employees were hanging around talking to one another. n nmy food came out relatively quickly, but was not complete, and even after alerting them of this and waiting on them, i had to remind them five minutes later to give me my missing items, at which point they seemed even more confused. n nto top it off, the restroom was filthy and there were no paper towels, and i even saw an employee go in and use the restroom, and come out without remedying the situation...hope he at least washed his hands ngiven the state of this place, i have to wonder. n ni want to like this place, but it scored an f on this visit. nfast food doesn't have to be messy, crummy, and lacking in service...just look at chick fil a.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'just came back from there, and was pretty disappointed. n nthe inside dining area was a wreck dirty tables, food on the floor, table side order phones out of order, etc . they weren't particularly busy, and several employees were hanging around talking to one another. n nmy food came out relatively quickly, but was not complete, and even after alerting them of this and waiting on them, i had to remind them five minutes later to give me my missing items, at which point they seemed even more confused. n nto top it off, the restroom was filthy and there were no paper towels, and i even saw an employee go in and use the restroom, and come out without remedying the situation...hope he at least washed his hands ngiven the state of this place, i have to wonder. n ni want to like this place, but it scored an f on this visit. nfast food doesn't have to be messy, crummy, and lacking in service...just look at chick fil a.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we should focus on the following areas:

1. Cleanliness: Ensure the dining area, tables, and restrooms are cleaned regularly and thoroughly.
2. Food Completeness: Ensure all orders are complete and accurate upon delivery.
3. Employee Behavior: Encourage employees to prioritize customer service and maintain a professional demeanor, especially during busy periods.
4. Table Side Order Phones: Regularly check and maintain the functionality of table side order devices.
5. Responsiveness: Train employees to promptly address customer concerns and questions, and follow up on any issues until they are resolved."
1,"Wow, what a difference 3 years make. Three years ago, my cousins took me to this restaurant for dinner and it was so good, I visited it 2 more times before I go back to Las Vegas. \n\nFast forward to now, I came back and ordered the same thing I ordered before. Ohh boy, the food is horrible now. Everything tasted bad and the service sucks big time, even though there were only 3 tables occupied at that time. The portions were very small. The servers were unfriendly, not helpful, and basically sucks at service at all. \n\nThe prices are pretty expensive. I would not go back to this place at all. Found another great Chinese place called Tong Por located about 15 minutes away.","wow, what a difference 3 years make. three years ago, my cousins took me to this restaurant for dinner and it was so good, i visited it 2 more times before i go back to las vegas. n nfast forward to now, i came back and ordered the same thing i ordered before. ohh boy, the food is horrible now. everything tasted bad and the service sucks big time, even though there were only 3 tables occupied at that time. the portions were very small. the servers were unfriendly, not helpful, and basically sucks at service at all. n nthe prices are pretty expensive. i would not go back to this place at all. found another great chinese place called tong por located about 15 minutes away.","annoyance, disgust, disappointment","[INST] A customer left us a 1-star review: 'wow, what a difference 3 years make. three years ago, my cousins took me to this restaurant for dinner and it was so good, i visited it 2 more times before i go back to las vegas. n nfast forward to now, i came back and ordered the same thing i ordered before. ohh boy, the food is horrible now. everything tasted bad and the service sucks big time, even though there were only 3 tables occupied at that time. the portions were very small. the servers were unfriendly, not helpful, and basically sucks at service at all. n nthe prices are pretty expensive. i would not go back to this place at all. found another great chinese place called tong por located about 15 minutes away.' The customer feels annoyance, disgust, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'wow, what a difference 3 years make. three years ago, my cousins took me to this restaurant for dinner and it was so good, i visited it 2 more times before i go back to las vegas. n nfast forward to now, i came back and ordered the same thing i ordered before. ohh boy, the food is horrible now. everything tasted bad and the service sucks big time, even though there were only 3 tables occupied at that time. the portions were very small. the servers were unfriendly, not helpful, and basically sucks at service at all. n nthe prices are pretty expensive. i would not go back to this place at all. found another great chinese place called tong por located about 15 minutes away.' The customer feels annoyance, disgust, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially win them back, consider the following steps:

1. Acknowledge the complaint: Respond to the review promptly, acknowledging their disappointment and expressing regret for their negative experience.

2. Offer a solution: Apologize for the poor service and food quality they encountered, and offer a gesture of goodwill, such as a complimentary meal or discount on their next visit.

3. Address the issues: Investigate the reasons for the decline in food quality and service, and take steps to address these issues. This may involve staff training, improving kitchen procedures, or addressing any other underlying problems."
1,The owner was so rude I walked out! And they only accept cash and the only reason I gave them a star is because the review made me! I mean this guy was ridiculous! I never had anyone greet me at the door like that!!,the owner was so rude i walked out! and they only accept cash and the only reason i gave them a star is because the review made me! i mean this guy was ridiculous! i never had anyone greet me at the door like that!!,"annoyance, anger, neutral","[INST] A customer left us a 1-star review: 'the owner was so rude i walked out! and they only accept cash and the only reason i gave them a star is because the review made me! i mean this guy was ridiculous! i never had anyone greet me at the door like that!!' The customer feels annoyance, anger, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the owner was so rude i walked out! and they only accept cash and the only reason i gave them a star is because the review made me! i mean this guy was ridiculous! i never had anyone greet me at the door like that!!' The customer feels annoyance, anger, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Customer Service: Train staff to be more welcoming, friendly, and patient with customers. Greeting customers at the door is a good practice, but it should be done in a way that makes them feel valued and respected.

2. Accept Multiple Payment Methods: Offering multiple payment options (credit/debit cards, mobile payments, etc.) can make the transaction process more convenient for customers, reducing potential frustration."
1,"BEFORE Pino's was renovated, it was a tiny, unpretentious, hole-in-the-wall restaurant with a friendly atmosphere, and amazing Italian food. It was also a BYOB, which I love. This was our \""go-to\"" restaurant.\n\nAFTER Pino's was renovated, there was a complete transformation. While the interior is now very nice, It's no longer a BYOB, and the staff is full of attitude, which seems to stem from the total arrogance of Pino himself.\n\nOn our most recent visit, we were a party of four with reservations at 7:30 PM. We arrived at 7:25, and weren't even acknowledged until 7:40 PM. Pino was playing maitre d', and when he finally acknowledged our presence he seemed totally clueless and was overtly UN-apologetic. There were no open tables, despite having reservations. When 8:00 PM rolled around, I was frantically calling other local restaurants to see if we could get in. No such luck, since it was prime dining time on Saturday night. Finally, around 8:30 PM, the waitstaff brought a two person table up from the basement, crowded four chairs around it and jammed it into the middle of the restaurant for us to sit in. Pino then literally threw our menu's at us, and walked away. Not so much as a free drink for our inconvenience.\n\nThe food is still good here, but I refuse to give my money to someone who CLEARLY does not appreciate your business. There are SO many good restaurants in the area, with owners/chefs who are happy to have you. Next time you think about going here, walk an extra block to the Point Brugge Cafe.","before pino's was renovated, it was a tiny, unpretentious, hole in the wall restaurant with a friendly atmosphere, and amazing italian food. it was also a byob, which i love. this was our go to restaurant. n nafter pino's was renovated, there was a complete transformation. while the interior is now very nice, it's no longer a byob, and the staff is full of attitude, which seems to stem from the total arrogance of pino himself. n non our most recent visit, we were a party of four with reservations at 7 30 pm. we arrived at 7 25, and weren't even acknowledged until 7 40 pm. pino was playing maitre d', and when he finally acknowledged our presence he seemed totally clueless and was overtly un apologetic. there were no open tables, despite having reservations. when 8 00 pm rolled around, i was frantically calling other local restaurants to see if we could get in. no such luck, since it was prime dining time on saturday night. finally, around 8 30 pm, the waitstaff brought a two person table up from the basement, crowded four chairs around it and jammed it into the middle of the restaurant for us to sit in. pino then literally threw our menu's at us, and walked away. not so much as a free drink for our inconvenience. n nthe food is still good here, but i refuse to give my money to someone who clearly does not appreciate your business. there are so many good restaurants in the area, with owners chefs who are happy to have you. next time you think about going here, walk an extra block to the point brugge cafe.","love, admiration, approval","[INST] A customer left us a 1-star review: 'before pino's was renovated, it was a tiny, unpretentious, hole in the wall restaurant with a friendly atmosphere, and amazing italian food. it was also a byob, which i love. this was our go to restaurant. n nafter pino's was renovated, there was a complete transformation. while the interior is now very nice, it's no longer a byob, and the staff is full of attitude, which seems to stem from the total arrogance of pino himself. n non our most recent visit, we were a party of four with reservations at 7 30 pm. we arrived at 7 25, and weren't even acknowledged until 7 40 pm. pino was playing maitre d', and when he finally acknowledged our presence he seemed totally clueless and was overtly un apologetic. there were no open tables, despite having reservations. when 8 00 pm rolled around, i was frantically calling other local restaurants to see if we could get in. no such luck, since it was prime dining time on saturday night. finally, around 8 30 pm, the waitstaff brought a two person table up from the basement, crowded four chairs around it and jammed it into the middle of the restaurant for us to sit in. pino then literally threw our menu's at us, and walked away. not so much as a free drink for our inconvenience. n nthe food is still good here, but i refuse to give my money to someone who clearly does not appreciate your business. there are so many good restaurants in the area, with owners chefs who are happy to have you. next time you think about going here, walk an extra block to the point brugge cafe.' The customer feels love, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'before pino's was renovated, it was a tiny, unpretentious, hole in the wall restaurant with a friendly atmosphere, and amazing italian food. it was also a byob, which i love. this was our go to restaurant. n nafter pino's was renovated, there was a complete transformation. while the interior is now very nice, it's no longer a byob, and the staff is full of attitude, which seems to stem from the total arrogance of pino himself. n non our most recent visit, we were a party of four with reservations at 7 30 pm. we arrived at 7 25, and weren't even acknowledged until 7 40 pm. pino was playing maitre d', and when he finally acknowledged our presence he seemed totally clueless and was overtly un apologetic. there were no open tables, despite having reservations. when 8 00 pm rolled around, i was frantically calling other local restaurants to see if we could get in. no such luck, since it was prime dining time on saturday night. finally, around 8 30 pm, the waitstaff brought a two person table up from the basement, crowded four chairs around it and jammed it into the middle of the restaurant for us to sit in. pino then literally threw our menu's at us, and walked away. not so much as a free drink for our inconvenience. n nthe food is still good here, but i refuse to give my money to someone who clearly does not appreciate your business. there are so many good restaurants in the area, with owners chefs who are happy to have you. next time you think about going here, walk an extra block to the point brugge cafe.' The customer feels love, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Maintain the friendly, unpretentious atmosphere that the customer appreciated before the renovation.
2. Reinforce the importance of reservations and ensure staff are trained to acknowledge and seat customers promptly upon arrival.
3. Re-evaluate the BYOB policy and consider reinstating it, if possible.
4. Train staff to be more welcoming, attentive, and apologetic when customers are kept waiting.
5. Offer a complimentary drink or small gesture of goodwill when customers experience delays or inconveniences."
1,"I would not return without strong coaxing. The food was nothing special. We ordered one of the skillets. I can't remember the name but it was the only one with feta cheese. Maybe my expectations were off but, when I have ordered skillets at other restaurants, the ingredients were integrated. At The Griddle, each item (scrambled eggs, potatoes, chicken and feta cheese) appeared to be cooked, placed on the iron skillet separately and then served. Additionally, the chicken was dry. The waitress also did not charge us the correct price for egg whites but, my friend did not want to address this as it was only a $1 over what it should have been.\n\nI ordered the French toast as I heard The Griddle on Eastern was known for their French toast. The portion was a good size and they tasted fine. Not wonderful and not bad but, they would not bring me back to this restaurant over another place.","i would not return without strong coaxing. the food was nothing special. we ordered one of the skillets. i can't remember the name but it was the only one with feta cheese. maybe my expectations were off but, when i have ordered skillets at other restaurants, the ingredients were integrated. at the griddle, each item scrambled eggs, potatoes, chicken and feta cheese appeared to be cooked, placed on the iron skillet separately and then served. additionally, the chicken was dry. the waitress also did not charge us the correct price for egg whites but, my friend did not want to address this as it was only a 1 over what it should have been. n ni ordered the french toast as i heard the griddle on eastern was known for their french toast. the portion was a good size and they tasted fine. not wonderful and not bad but, they would not bring me back to this restaurant over another place.","neutral, confusion, disapproval","[INST] A customer left us a 1-star review: 'i would not return without strong coaxing. the food was nothing special. we ordered one of the skillets. i can't remember the name but it was the only one with feta cheese. maybe my expectations were off but, when i have ordered skillets at other restaurants, the ingredients were integrated. at the griddle, each item scrambled eggs, potatoes, chicken and feta cheese appeared to be cooked, placed on the iron skillet separately and then served. additionally, the chicken was dry. the waitress also did not charge us the correct price for egg whites but, my friend did not want to address this as it was only a 1 over what it should have been. n ni ordered the french toast as i heard the griddle on eastern was known for their french toast. the portion was a good size and they tasted fine. not wonderful and not bad but, they would not bring me back to this restaurant over another place.' The customer feels neutral, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i would not return without strong coaxing. the food was nothing special. we ordered one of the skillets. i can't remember the name but it was the only one with feta cheese. maybe my expectations were off but, when i have ordered skillets at other restaurants, the ingredients were integrated. at the griddle, each item scrambled eggs, potatoes, chicken and feta cheese appeared to be cooked, placed on the iron skillet separately and then served. additionally, the chicken was dry. the waitress also did not charge us the correct price for egg whites but, my friend did not want to address this as it was only a 1 over what it should have been. n ni ordered the french toast as i heard the griddle on eastern was known for their french toast. the portion was a good size and they tasted fine. not wonderful and not bad but, they would not bring me back to this restaurant over another place.' The customer feels neutral, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve the presentation of our skillets: Ensure that the ingredients are integrated and appear visually appealing.

2. Enhance the quality of the chicken: Make sure the chicken is cooked properly and remains moist.

3. Train staff on pricing accuracy: Ensure that waitstaff are well-versed in menu items and prices to avoid errors in billing.

4. Address customer concerns promptly: Encourage customers to bring any issues to the attention of management, so they can be addressed in a timely manner."
1,"Awful!  I understand AZ casinos are not like Vegas casinos, but this place was just terrible.  I expected so much more out of a brand new casino.  It was small and felt cramped in every aspect.  The cigarette smoke was unbearable and offensive.  The staff was extremely rude, and everything is hard to find.  The drinks are expensive and the bartenders are horrible - rude and extremely slow.  \n\nI wrote in about our terrible experience... I got a voice mail, and have tried five times now to get back in touch with the guy, to no avail.  They show that they don't care about their customers in any way, so I recommend you waste your money elsewhere... that's what I'll be doing!","awful! i understand az casinos are not like vegas casinos, but this place was just terrible. i expected so much more out of a brand new casino. it was small and felt cramped in every aspect. the cigarette smoke was unbearable and offensive. the staff was extremely rude, and everything is hard to find. the drinks are expensive and the bartenders are horrible rude and extremely slow. n ni wrote in about our terrible experience... i got a voice mail, and have tried five times now to get back in touch with the guy, to no avail. they show that they don't care about their customers in any way, so i recommend you waste your money elsewhere... that's what i'll be doing!","annoyance, disgust, fear","[INST] A customer left us a 1-star review: 'awful! i understand az casinos are not like vegas casinos, but this place was just terrible. i expected so much more out of a brand new casino. it was small and felt cramped in every aspect. the cigarette smoke was unbearable and offensive. the staff was extremely rude, and everything is hard to find. the drinks are expensive and the bartenders are horrible rude and extremely slow. n ni wrote in about our terrible experience... i got a voice mail, and have tried five times now to get back in touch with the guy, to no avail. they show that they don't care about their customers in any way, so i recommend you waste your money elsewhere... that's what i'll be doing!' The customer feels annoyance, disgust, fear. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'awful! i understand az casinos are not like vegas casinos, but this place was just terrible. i expected so much more out of a brand new casino. it was small and felt cramped in every aspect. the cigarette smoke was unbearable and offensive. the staff was extremely rude, and everything is hard to find. the drinks are expensive and the bartenders are horrible rude and extremely slow. n ni wrote in about our terrible experience... i got a voice mail, and have tried five times now to get back in touch with the guy, to no avail. they show that they don't care about their customers in any way, so i recommend you waste your money elsewhere... that's what i'll be doing!' The customer feels annoyance, disgust, fear. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at our casino, we can take the following steps:

1. Address the physical environment: Make the casino less cramped by rearranging the layout or expanding the space. Improve ventilation to reduce cigarette smoke.

2. Enhance customer service: Train staff to be more friendly, helpful, and attentive. Ensure they are knowledgeable about the casino's offerings and can easily guide customers to what they need.

3. Improve drink service: Hire and train more bartenders to reduce wait times and improve the quality of service. Consider offering promotions or discounts on drinks to make them more affordable."
1,"Eaten here a few times and the good was pretty good. HOWEVER, tonight (Valentines Day) I had reservations for my girlfriend and I and when we arrived, they had no idea who we were. This apparently happened to two other couples as well, and we were all forced to wait for an opening. After waiting for 50m with constant promises of being seated soon, we eventually had to leave because we were going to miss our show. When we were leaving, I told the hostess how disappointed I was and she essentially said it wasn't her fault EXTREMELY rudely.\n\nNo food is worth being treated this poorly. I am now eating a burger for Valentines dinner with a girl dressed to the nines and we stick out like a sore thumb. I am just praying we still make our show tonight.","eaten here a few times and the good was pretty good. however, tonight valentines day i had reservations for my girlfriend and i and when we arrived, they had no idea who we were. this apparently happened to two other couples as well, and we were all forced to wait for an opening. after waiting for 50m with constant promises of being seated soon, we eventually had to leave because we were going to miss our show. when we were leaving, i told the hostess how disappointed i was and she essentially said it wasn't her fault extremely rudely. n nno food is worth being treated this poorly. i am now eating a burger for valentines dinner with a girl dressed to the nines and we stick out like a sore thumb. i am just praying we still make our show tonight.","disappointment, annoyance, neutral","[INST] A customer left us a 1-star review: 'eaten here a few times and the good was pretty good. however, tonight valentines day i had reservations for my girlfriend and i and when we arrived, they had no idea who we were. this apparently happened to two other couples as well, and we were all forced to wait for an opening. after waiting for 50m with constant promises of being seated soon, we eventually had to leave because we were going to miss our show. when we were leaving, i told the hostess how disappointed i was and she essentially said it wasn't her fault extremely rudely. n nno food is worth being treated this poorly. i am now eating a burger for valentines dinner with a girl dressed to the nines and we stick out like a sore thumb. i am just praying we still make our show tonight.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'eaten here a few times and the good was pretty good. however, tonight valentines day i had reservations for my girlfriend and i and when we arrived, they had no idea who we were. this apparently happened to two other couples as well, and we were all forced to wait for an opening. after waiting for 50m with constant promises of being seated soon, we eventually had to leave because we were going to miss our show. when we were leaving, i told the hostess how disappointed i was and she essentially said it wasn't her fault extremely rudely. n nno food is worth being treated this poorly. i am now eating a burger for valentines dinner with a girl dressed to the nines and we stick out like a sore thumb. i am just praying we still make our show tonight.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Confirm Reservations: Ensure that reservations are properly recorded and communicated to the relevant staff members.

2. Improve Communication: Keep customers informed about any delays or changes in their reservation. Regular updates can help manage expectations and reduce frustration.

3. Staff Training: Train staff to handle difficult situations with empathy and professionalism. The hostess's response was perceived as rude, which could have further exacerbated the customer's disappointment.

4. Prioritize Seating: On busy nights like Valentine's Day, prioritize seating for reservations to avoid long waits."
1,Purchased a Living Social deal for them.  When I first called to schedule they said they didn't have anything available for almost 2 months. I had to agree to pay a $25 for service sooner.  The wood flooring we were having installed got delayed so had to reschedule our appointment.  It took me calling and leaving two urgent messages for callback and then she said she couldn't help me in the time frame I needed.  Worst part- she didn't seem to care.  Don't sell deals that you can't fulfill!!!,purchased a living social deal for them. when i first called to schedule they said they didn't have anything available for almost 2 months. i had to agree to pay a 25 for service sooner. the wood flooring we were having installed got delayed so had to reschedule our appointment. it took me calling and leaving two urgent messages for callback and then she said she couldn't help me in the time frame i needed. worst part she didn't seem to care. don't sell deals that you can't fulfill!!!,"neutral, disappointment, annoyance","[INST] A customer left us a 1-star review: 'purchased a living social deal for them. when i first called to schedule they said they didn't have anything available for almost 2 months. i had to agree to pay a 25 for service sooner. the wood flooring we were having installed got delayed so had to reschedule our appointment. it took me calling and leaving two urgent messages for callback and then she said she couldn't help me in the time frame i needed. worst part she didn't seem to care. don't sell deals that you can't fulfill!!!' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'purchased a living social deal for them. when i first called to schedule they said they didn't have anything available for almost 2 months. i had to agree to pay a 25 for service sooner. the wood flooring we were having installed got delayed so had to reschedule our appointment. it took me calling and leaving two urgent messages for callback and then she said she couldn't help me in the time frame i needed. worst part she didn't seem to care. don't sell deals that you can't fulfill!!!' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Improve communication: Ensure that our team is responsive and proactive in communicating with customers, especially when there are delays or changes in appointment schedules.

2. Flexibility: Be more flexible with appointment scheduling to accommodate customers' needs, especially when unforeseen circumstances arise.

3. Empathy: Train our team to show empathy and understanding towards customers, especially when they are facing difficulties or inconveniences.

4. Follow-through: Make sure that we follow through on our commitments and deliver on our promises to customers."
1,"So ever since I was little I have wanted to get on this ride... My dad never let me, so FINALLY I get to go to Vegas 13 years later as an adult and YES, I went to ride this ride..... My excitement is going through the roof!\n\nIT SUCKED!!! It hurt like a MOTHER! My shoulders still hurt from it a week later! It is rough, bumpy, and annoying.\n\nI guess sometimes dad knows best!","so ever since i was little i have wanted to get on this ride... my dad never let me, so finally i get to go to vegas 13 years later as an adult and yes, i went to ride this ride..... my excitement is going through the roof! n nit sucked!!! it hurt like a mother! my shoulders still hurt from it a week later! it is rough, bumpy, and annoying. n ni guess sometimes dad knows best!","excitement, joy, disappointment","[INST] A customer left us a 1-star review: 'so ever since i was little i have wanted to get on this ride... my dad never let me, so finally i get to go to vegas 13 years later as an adult and yes, i went to ride this ride..... my excitement is going through the roof! n nit sucked!!! it hurt like a mother! my shoulders still hurt from it a week later! it is rough, bumpy, and annoying. n ni guess sometimes dad knows best!' The customer feels excitement, joy, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'so ever since i was little i have wanted to get on this ride... my dad never let me, so finally i get to go to vegas 13 years later as an adult and yes, i went to ride this ride..... my excitement is going through the roof! n nit sucked!!! it hurt like a mother! my shoulders still hurt from it a week later! it is rough, bumpy, and annoying. n ni guess sometimes dad knows best!' The customer feels excitement, joy, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Address the physical discomfort: The ride may be designed for a certain level of intensity, but it's clear that it's too rough for some customers. We could consider adjusting the ride's settings to make it less intense, or provide a warning about the ride's roughness to help customers make informed decisions.

2. Enhance the pre-ride experience: The customer mentions a lifelong desire to ride this specific attraction."
1,"Adam Brooks is a complete unprofessional in every sense of the word. My experience is much like Angelica' s. I'll make a long story short. It is going on 14 months and we still don't have our wedding photos!!! Legal action is being taken along with BBB repercussions. Adam dodges phone calls, emails, and cowards in person. Our wedding photography package was simple and was promised to be delivered no later than 30 days post wedding. No excuse for this behavior. I'm convinced the photos were deleted, lost, or ruined. If that is the case, he has no back bone and lacks the integrity to explain what happened. We have afforded him every opportunity to make this right, however he is in hiding. If he is the last photography company on earth (and I use the word company and photography loosely) and you have to use his services, coordinate with the independent photographers he contracts out. These independent photographers are professional and take better pictures than Adam Brooks. I would solely pay for their services independently. I wouldn't use his services if he offered for free.","adam brooks is a complete unprofessional in every sense of the word. my experience is much like angelica' s. i'll make a long story short. it is going on 14 months and we still don't have our wedding photos!!! legal action is being taken along with bbb repercussions. adam dodges phone calls, emails, and cowards in person. our wedding photography package was simple and was promised to be delivered no later than 30 days post wedding. no excuse for this behavior. i'm convinced the photos were deleted, lost, or ruined. if that is the case, he has no back bone and lacks the integrity to explain what happened. we have afforded him every opportunity to make this right, however he is in hiding. if he is the last photography company on earth and i use the word company and photography loosely and you have to use his services, coordinate with the independent photographers he contracts out. these independent photographers are professional and take better pictures than adam brooks. i would solely pay for their services independently. i wouldn't use his services if he offered for free.","neutral, annoyance, disapproval","[INST] A customer left us a 1-star review: 'adam brooks is a complete unprofessional in every sense of the word. my experience is much like angelica' s. i'll make a long story short. it is going on 14 months and we still don't have our wedding photos!!! legal action is being taken along with bbb repercussions. adam dodges phone calls, emails, and cowards in person. our wedding photography package was simple and was promised to be delivered no later than 30 days post wedding. no excuse for this behavior. i'm convinced the photos were deleted, lost, or ruined. if that is the case, he has no back bone and lacks the integrity to explain what happened. we have afforded him every opportunity to make this right, however he is in hiding. if he is the last photography company on earth and i use the word company and photography loosely and you have to use his services, coordinate with the independent photographers he contracts out. these independent photographers are professional and take better pictures than adam brooks. i would solely pay for their services independently. i wouldn't use his services if he offered for free.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'adam brooks is a complete unprofessional in every sense of the word. my experience is much like angelica' s. i'll make a long story short. it is going on 14 months and we still don't have our wedding photos!!! legal action is being taken along with bbb repercussions. adam dodges phone calls, emails, and cowards in person. our wedding photography package was simple and was promised to be delivered no later than 30 days post wedding. no excuse for this behavior. i'm convinced the photos were deleted, lost, or ruined. if that is the case, he has no back bone and lacks the integrity to explain what happened. we have afforded him every opportunity to make this right, however he is in hiding. if he is the last photography company on earth and i use the word company and photography loosely and you have to use his services, coordinate with the independent photographers he contracts out. these independent photographers are professional and take better pictures than adam brooks. i would solely pay for their services independently. i wouldn't use his services if he offered for free.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, consider the following steps:

1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's frustration and expressing empathy for their situation.

2. Offer a solution: Reach out to the customer directly to discuss a resolution, such as offering a refund, compensating them for the inconvenience, or working with an independent photographer to deliver the wedding photos as soon as possible.

3. Take responsibility: Admit that the company fell short in delivering the promised service and apologize for the inconvenience caused."
1,"Went here before the Foo Fighters last night, the place was crowed and not staffed at all, I was waiting at the bar for 20mins and the bartender never came to our side. This place can't handle big events downtown, Stay Away....","went here before the foo fighters last night, the place was crowed and not staffed at all, i was waiting at the bar for 20mins and the bartender never came to our side. this place can't handle big events downtown, stay away....","annoyance, disapproval, neutral","[INST] A customer left us a 1-star review: 'went here before the foo fighters last night, the place was crowed and not staffed at all, i was waiting at the bar for 20mins and the bartender never came to our side. this place can't handle big events downtown, stay away....' The customer feels annoyance, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'went here before the foo fighters last night, the place was crowed and not staffed at all, i was waiting at the bar for 20mins and the bartender never came to our side. this place can't handle big events downtown, stay away....' The customer feels annoyance, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  1. Improve Staffing: Ensure adequate staffing during high-traffic events, particularly for bars and service areas.

2. Enhance Communication: Implement a system to notify customers of wait times or any delays in service, keeping them informed and reducing feelings of neglect.

3. Train Staff on Customer Service: Provide training to staff on handling high-pressure situations, prioritizing customer service, and maintaining a positive attitude.

4. Crowd Management: Implement strategies to manage crowds effectively, such as creating designated waiting areas, providing clear signage, and offering complimentary refreshments or entertainment while customers wait."
1,This place is the worst.  It is super dirty not the best part of town.  It looks like they never wash any sheets the place smells!!  I notice some of the good reviews on this place is for the casino next door that is part of the Hotel so don't be fooled,this place is the worst. it is super dirty not the best part of town. it looks like they never wash any sheets the place smells!! i notice some of the good reviews on this place is for the casino next door that is part of the hotel so don't be fooled,"disgust, annoyance, disapproval","[INST] A customer left us a 1-star review: 'this place is the worst. it is super dirty not the best part of town. it looks like they never wash any sheets the place smells!! i notice some of the good reviews on this place is for the casino next door that is part of the hotel so don't be fooled' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this place is the worst. it is super dirty not the best part of town. it looks like they never wash any sheets the place smells!! i notice some of the good reviews on this place is for the casino next door that is part of the hotel so don't be fooled' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Acknowledge the complaint: Respond to the review promptly and professionally, acknowledging the customer's concerns about cleanliness and the overall experience.

2. Apologize sincerely: Express regret for the customer's negative experience and assure them that we take their feedback seriously.

3. Offer a solution: Offer a genuine apology and a solution, such as a complimentary room upgrade, a deep cleaning of their room, or a refund for their stay."
1,"I have tried this place 4 times. The food is not very good. I have lived in Thai Land but don't expect to get the same excellent food here. I love Thai food and Thai people, don't think much of this place, I live close by but go elsewhere. The food is bland, overcooked and pretty Americanized. I have always been pleasant, patient and courteous but never gotten good service. The servers are lazy and sometimes rude and you are going to wait a longtime for every step of the service process. With so many good Thai restaurants in Phoenix there is no reason to eat here.","i have tried this place 4 times. the food is not very good. i have lived in thai land but don't expect to get the same excellent food here. i love thai food and thai people, don't think much of this place, i live close by but go elsewhere. the food is bland, overcooked and pretty americanized. i have always been pleasant, patient and courteous but never gotten good service. the servers are lazy and sometimes rude and you are going to wait a longtime for every step of the service process. with so many good thai restaurants in phoenix there is no reason to eat here.","disappointment, disapproval, love","[INST] A customer left us a 1-star review: 'i have tried this place 4 times. the food is not very good. i have lived in thai land but don't expect to get the same excellent food here. i love thai food and thai people, don't think much of this place, i live close by but go elsewhere. the food is bland, overcooked and pretty americanized. i have always been pleasant, patient and courteous but never gotten good service. the servers are lazy and sometimes rude and you are going to wait a longtime for every step of the service process. with so many good thai restaurants in phoenix there is no reason to eat here.' The customer feels disappointment, disapproval, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i have tried this place 4 times. the food is not very good. i have lived in thai land but don't expect to get the same excellent food here. i love thai food and thai people, don't think much of this place, i live close by but go elsewhere. the food is bland, overcooked and pretty americanized. i have always been pleasant, patient and courteous but never gotten good service. the servers are lazy and sometimes rude and you are going to wait a longtime for every step of the service process. with so many good thai restaurants in phoenix there is no reason to eat here.' The customer feels disappointment, disapproval, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on several key areas:

1. Food Quality: Enhance the taste and authenticity of our Thai dishes by either refining our recipes or hiring a Thai chef to ensure an authentic Thai dining experience.

2. Cooking Techniques: Ensure that the food is cooked properly to avoid overcooking and maintain the desired texture and flavor.

3. Service: Train our staff to provide friendly, attentive, and efficient service. This includes being courteous, prompt, and responsive to customer needs."
1,"Avoid this clinic if you can.  I have been there several times so my review here is not just about one incident. I usually don't even write reply but this time I think I need to do it as a favor for any patients who could be tempted to go there. The personal is very often rude, impatient and some are even agressive. If you have to many issues at once, they don't want to look at it. I am sorry for those from that clinic who are not like that but unfortunately, it seems to be the prevailing clinic culture.","avoid this clinic if you can. i have been there several times so my review here is not just about one incident. i usually don't even write reply but this time i think i need to do it as a favor for any patients who could be tempted to go there. the personal is very often rude, impatient and some are even agressive. if you have to many issues at once, they don't want to look at it. i am sorry for those from that clinic who are not like that but unfortunately, it seems to be the prevailing clinic culture.","remorse, sadness, disappointment","[INST] A customer left us a 1-star review: 'avoid this clinic if you can. i have been there several times so my review here is not just about one incident. i usually don't even write reply but this time i think i need to do it as a favor for any patients who could be tempted to go there. the personal is very often rude, impatient and some are even agressive. if you have to many issues at once, they don't want to look at it. i am sorry for those from that clinic who are not like that but unfortunately, it seems to be the prevailing clinic culture.' The customer feels remorse, sadness, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'avoid this clinic if you can. i have been there several times so my review here is not just about one incident. i usually don't even write reply but this time i think i need to do it as a favor for any patients who could be tempted to go there. the personal is very often rude, impatient and some are even agressive. if you have to many issues at once, they don't want to look at it. i am sorry for those from that clinic who are not like that but unfortunately, it seems to be the prevailing clinic culture.' The customer feels remorse, sadness, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at our clinic, we can take the following steps:

1. Empathy and Understanding: Acknowledge the customer's feelings of remorse, sadness, and disappointment. Show that we understand their frustration and apologize for the negative experiences they've had.

2. Address the Concerns: Investigate the issues raised in the review, particularly the reports of rudeness, impatience, and aggression from staff members. This may involve speaking with the staff members involved, reviewing our clinic's policies, and implementing changes to ensure a more positive patient experience."
1,"I gave this sushi place a try, since it's around Summerlin(where I live). It was a to-go order. The sushi were not well made. They rolls don't look presentable. One of the rolls I got is a salmon roll. To my surprise, the salmon is cooked not fresh.","i gave this sushi place a try, since it's around summerlin where i live . it was a to go order. the sushi were not well made. they rolls don't look presentable. one of the rolls i got is a salmon roll. to my surprise, the salmon is cooked not fresh.","surprise, disappointment, neutral","[INST] A customer left us a 1-star review: 'i gave this sushi place a try, since it's around summerlin where i live . it was a to go order. the sushi were not well made. they rolls don't look presentable. one of the rolls i got is a salmon roll. to my surprise, the salmon is cooked not fresh.' The customer feels surprise, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i gave this sushi place a try, since it's around summerlin where i live . it was a to go order. the sushi were not well made. they rolls don't look presentable. one of the rolls i got is a salmon roll. to my surprise, the salmon is cooked not fresh.' The customer feels surprise, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Sushi: Ensure that the sushi is fresh, well-prepared, and presentable. This includes using high-quality ingredients and maintaining proper food handling procedures.

2. Cooking Method: For raw fish items like the salmon roll, make sure it is prepared according to the customer's preference (raw in this case) and communicate this clearly to the kitchen staff.

3. Communication: Clearly communicate the cooking methods and ingredients used in each dish to avoid any surprises for customers who have specific dietary preferences or restrictions."
1,Took over 20mins to just get our drinks. The steak in my burrito came out ice cold then took 20mins to get right.  Never even got my refill on my drink. Never going back,took over 20mins to just get our drinks. the steak in my burrito came out ice cold then took 20mins to get right. never even got my refill on my drink. never going back,"neutral, disappointment, realization","[INST] A customer left us a 1-star review: 'took over 20mins to just get our drinks. the steak in my burrito came out ice cold then took 20mins to get right. never even got my refill on my drink. never going back' The customer feels neutral, disappointment, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'took over 20mins to just get our drinks. the steak in my burrito came out ice cold then took 20mins to get right. never even got my refill on my drink. never going back' The customer feels neutral, disappointment, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Speed up service: Reduce wait times for orders, especially for drinks, to prevent customer frustration.

2. Food quality: Ensure that the food, particularly items like steak in burritos, are consistently hot and of high quality.

3. Communication: Improve communication with customers about order status and any delays that may occur.

4. Refills: Ensure that customers receive timely refills on their drinks.

5. Follow-up: Reach out to the customer to apologize for their experience and offer a solution, such as a complimentary meal or discount on their next visit."
1,Just called for reservations was told to call back they were busy. Wow really that's how you treat customers? Thank goodness there are soo many other great options -restaurants who understand what good customer service is,just called for reservations was told to call back they were busy. wow really that's how you treat customers? thank goodness there are soo many other great options restaurants who understand what good customer service is,"admiration, gratitude, surprise","[INST] A customer left us a 1-star review: 'just called for reservations was told to call back they were busy. wow really that's how you treat customers? thank goodness there are soo many other great options restaurants who understand what good customer service is' The customer feels admiration, gratitude, surprise. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'just called for reservations was told to call back they were busy. wow really that's how you treat customers? thank goodness there are soo many other great options restaurants who understand what good customer service is' The customer feels admiration, gratitude, surprise. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address the issues raised in the review, consider the following steps:

1. Apologize for the inconvenience: Acknowledge the customer's frustration and apologize for the poor experience they had when trying to make a reservation.

2. Offer a solution: Provide a solution to the problem, such as offering a complimentary appetizer or dessert during their next visit, or providing priority booking for future reservations.

3. Follow up: Reach out to the customer personally to apologize and offer a solution. This shows that you value their feedback and are committed to improving their experience."
1,"My wife and I ate here after reading the high reviews and were REALLY disappointed. We visited on a rainy day and they had buckets all over the restaurant to catch water from the leaking roof, and the bathroom was even worse. I've seen cleaner dive bar bathrooms. Serious. Aside from the buckets and bathroom, the food was mediocre at BEST. The sauces tasted like they came out of a can and the egg drop soup was terrible! We won't be back.","my wife and i ate here after reading the high reviews and were really disappointed. we visited on a rainy day and they had buckets all over the restaurant to catch water from the leaking roof, and the bathroom was even worse. i've seen cleaner dive bar bathrooms. serious. aside from the buckets and bathroom, the food was mediocre at best. the sauces tasted like they came out of a can and the egg drop soup was terrible! we won't be back.","disappointment, annoyance, disgust","[INST] A customer left us a 1-star review: 'my wife and i ate here after reading the high reviews and were really disappointed. we visited on a rainy day and they had buckets all over the restaurant to catch water from the leaking roof, and the bathroom was even worse. i've seen cleaner dive bar bathrooms. serious. aside from the buckets and bathroom, the food was mediocre at best. the sauces tasted like they came out of a can and the egg drop soup was terrible! we won't be back.' The customer feels disappointment, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'my wife and i ate here after reading the high reviews and were really disappointed. we visited on a rainy day and they had buckets all over the restaurant to catch water from the leaking roof, and the bathroom was even worse. i've seen cleaner dive bar bathrooms. serious. aside from the buckets and bathroom, the food was mediocre at best. the sauces tasted like they came out of a can and the egg drop soup was terrible! we won't be back.' The customer feels disappointment, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience?  1. Address the physical issues: Immediately address the leaking roof and bathroom cleanliness to ensure a clean and comfortable environment for all customers.

2. Improve food quality: Enhance the quality of your sauces and dishes, particularly the egg drop soup, to meet customer expectations. Consider sourcing fresh ingredients and improving cooking techniques.

3. Respond to the review: Acknowledge the customer's feedback and express your regret for their experience. Offer a sincere apology and invite them to return for a complimentary meal to make up for their disappointment."
1,"Sadly all of my experiences were luckluster at best. Uninformed staff, unknowledgeable staff, and poor communication.  They do not return phone calls or email messages or requests made on their website.  For brick and mortar prices one expects a superior experience.  \n\nRegrettably when I made inquiries the single time I did get a response, the staff member was, shall we say not very polite.  Roleplaying such as D&D or Pathfinder is supported reluctantly.  LSoM did not support free RPG day.  I'd suggest Empire Game Shop, it is run by gamers for gamers.  Empire is new and friendly and polite.","sadly all of my experiences were luckluster at best. uninformed staff, unknowledgeable staff, and poor communication. they do not return phone calls or email messages or requests made on their website. for brick and mortar prices one expects a superior experience. n nregrettably when i made inquiries the single time i did get a response, the staff member was, shall we say not very polite. roleplaying such as d d or pathfinder is supported reluctantly. lsom did not support free rpg day. i'd suggest empire game shop, it is run by gamers for gamers. empire is new and friendly and polite.","disappointment, sadness, neutral","[INST] A customer left us a 1-star review: 'sadly all of my experiences were luckluster at best. uninformed staff, unknowledgeable staff, and poor communication. they do not return phone calls or email messages or requests made on their website. for brick and mortar prices one expects a superior experience. n nregrettably when i made inquiries the single time i did get a response, the staff member was, shall we say not very polite. roleplaying such as d d or pathfinder is supported reluctantly. lsom did not support free rpg day. i'd suggest empire game shop, it is run by gamers for gamers. empire is new and friendly and polite.' The customer feels disappointment, sadness, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'sadly all of my experiences were luckluster at best. uninformed staff, unknowledgeable staff, and poor communication. they do not return phone calls or email messages or requests made on their website. for brick and mortar prices one expects a superior experience. n nregrettably when i made inquiries the single time i did get a response, the staff member was, shall we say not very polite. roleplaying such as d d or pathfinder is supported reluctantly. lsom did not support free rpg day. i'd suggest empire game shop, it is run by gamers for gamers. empire is new and friendly and polite.' The customer feels disappointment, sadness, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Training: Ensure our staff is well-informed and knowledgeable about our products and services. This will help them provide accurate and helpful information to customers.

2. Communication: Improve our response time for phone calls, emails, and website inquiries. Aim to respond promptly and professionally.

3. Politeness: Train staff to maintain a polite and friendly demeanor when interacting with customers, regardless of the nature of the inquiry.

4. Support for Roleplaying Games: Show more enthusiasm and support for roleplaying games like D&D or Pathfinder."
1,"ONE WORD: TERRIBLE.\n\nAside from the hostess being very pleasant, I can't say a positive thing about this place.  The server was determined to act as disinterested as possible and the food was equally unimpressive.  \n\nMy wife ordered matzoh ball soup which was basically Campbell's basic chicken noodle with a dough ball plopped in the middle.  Okay, so maybe it's best to stick to the traditional American fare at a place called \""Red, White, and Blue\"".  Unfortunately that didn't work either as the burger and onion rings I had tasted just as plain as what you'd get from the frozen food aisle of your local grocery store.  Pretty disappointing considering the soup cost $10 and the burger was $16.  \n\nAside from bringing the food, the server refilled drinks once and then brought us the check.  Didn't ask if we wanted additional drinks, to order dessert, or anything else.  He seemed fairly annoyed at the presence of anyone in his section.  Perhaps it distracted his football-watching on a Sunday afternoon.  The mumbling and avoidance of all eye contact and acknowledgment was a pretty nice bonus too.  I guess there's a first time for everything and this was my first time eating at a full-service restaurant without leaving a tip. \n\nOverall, by far the worst place I've eaten in Vegas both food and service-wise.","one word terrible. n naside from the hostess being very pleasant, i can't say a positive thing about this place. the server was determined to act as disinterested as possible and the food was equally unimpressive. n nmy wife ordered matzoh ball soup which was basically campbell's basic chicken noodle with a dough ball plopped in the middle. okay, so maybe it's best to stick to the traditional american fare at a place called red, white, and blue . unfortunately that didn't work either as the burger and onion rings i had tasted just as plain as what you'd get from the frozen food aisle of your local grocery store. pretty disappointing considering the soup cost 10 and the burger was 16. n naside from bringing the food, the server refilled drinks once and then brought us the check. didn't ask if we wanted additional drinks, to order dessert, or anything else. he seemed fairly annoyed at the presence of anyone in his section. perhaps it distracted his football watching on a sunday afternoon. the mumbling and avoidance of all eye contact and acknowledgment was a pretty nice bonus too. i guess there's a first time for everything and this was my first time eating at a full service restaurant without leaving a tip. n noverall, by far the worst place i've eaten in vegas both food and service wise.","disappointment, disapproval, annoyance","[INST] A customer left us a 1-star review: 'one word terrible. n naside from the hostess being very pleasant, i can't say a positive thing about this place. the server was determined to act as disinterested as possible and the food was equally unimpressive. n nmy wife ordered matzoh ball soup which was basically campbell's basic chicken noodle with a dough ball plopped in the middle. okay, so maybe it's best to stick to the traditional american fare at a place called red, white, and blue . unfortunately that didn't work either as the burger and onion rings i had tasted just as plain as what you'd get from the frozen food aisle of your local grocery store. pretty disappointing considering the soup cost 10 and the burger was 16. n naside from bringing the food, the server refilled drinks once and then brought us the check. didn't ask if we wanted additional drinks, to order dessert, or anything else. he seemed fairly annoyed at the presence of anyone in his section. perhaps it distracted his football watching on a sunday afternoon. the mumbling and avoidance of all eye contact and acknowledgment was a pretty nice bonus too. i guess there's a first time for everything and this was my first time eating at a full service restaurant without leaving a tip. n noverall, by far the worst place i've eaten in vegas both food and service wise.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'one word terrible. n naside from the hostess being very pleasant, i can't say a positive thing about this place. the server was determined to act as disinterested as possible and the food was equally unimpressive. n nmy wife ordered matzoh ball soup which was basically campbell's basic chicken noodle with a dough ball plopped in the middle. okay, so maybe it's best to stick to the traditional american fare at a place called red, white, and blue . unfortunately that didn't work either as the burger and onion rings i had tasted just as plain as what you'd get from the frozen food aisle of your local grocery store. pretty disappointing considering the soup cost 10 and the burger was 16. n naside from bringing the food, the server refilled drinks once and then brought us the check. didn't ask if we wanted additional drinks, to order dessert, or anything else. he seemed fairly annoyed at the presence of anyone in his section. perhaps it distracted his football watching on a sunday afternoon. the mumbling and avoidance of all eye contact and acknowledgment was a pretty nice bonus too. i guess there's a first time for everything and this was my first time eating at a full service restaurant without leaving a tip. n noverall, by far the worst place i've eaten in vegas both food and service wise.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on several key areas:

1. Food Quality: Enhance the quality of our food, particularly for dishes that are not traditional American fare. This customer felt the Matzoh Ball Soup and burger were unimpressive and tasted like frozen food.

2. Server Training: Train our servers to be more engaged and attentive. The customer felt the server was disinterested, avoided eye contact, and seemed annoyed. This behavior can significantly impact the overall dining experience.

3. Value for Money: Ensure that the prices of our dishes are justified by their quality and taste."
1,"I was excited to bring my family here. We came in to bowl an hour of fun. What happened was our waitress kept refilling our pitcher while a quarter was still there, and tried to pour it out in our glasses every chance she could. In the end she charged for every refill.. Of soda. $10 each time. I gladly tipped the hostess. Waitress said it was a weird new rule (umm, to rip off patrons?) she said it was mgts fault, so I asked for mgt. of course Ashley was in a meeting. Terrible first and last impression. Beware, for a good time skip the scam.","i was excited to bring my family here. we came in to bowl an hour of fun. what happened was our waitress kept refilling our pitcher while a quarter was still there, and tried to pour it out in our glasses every chance she could. in the end she charged for every refill.. of soda. 10 each time. i gladly tipped the hostess. waitress said it was a weird new rule umm, to rip off patrons? she said it was mgts fault, so i asked for mgt. of course ashley was in a meeting. terrible first and last impression. beware, for a good time skip the scam.","excitement, joy, curiosity","[INST] A customer left us a 1-star review: 'i was excited to bring my family here. we came in to bowl an hour of fun. what happened was our waitress kept refilling our pitcher while a quarter was still there, and tried to pour it out in our glasses every chance she could. in the end she charged for every refill.. of soda. 10 each time. i gladly tipped the hostess. waitress said it was a weird new rule umm, to rip off patrons? she said it was mgts fault, so i asked for mgt. of course ashley was in a meeting. terrible first and last impression. beware, for a good time skip the scam.' The customer feels excitement, joy, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i was excited to bring my family here. we came in to bowl an hour of fun. what happened was our waitress kept refilling our pitcher while a quarter was still there, and tried to pour it out in our glasses every chance she could. in the end she charged for every refill.. of soda. 10 each time. i gladly tipped the hostess. waitress said it was a weird new rule umm, to rip off patrons? she said it was mgts fault, so i asked for mgt. of course ashley was in a meeting. terrible first and last impression. beware, for a good time skip the scam.' The customer feels excitement, joy, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Train staff on proper refilling etiquette: Ensure that staff understand the importance of not refilling drinks when there is still a quarter of the drink left in the glass, as it may be perceived as wasteful and annoying.

2. Clarify pricing: Clearly communicate the pricing for refills to customers, either through signage or verbal explanation, to avoid any confusion or misunderstandings.

3. Provide clear communication about policies: Make sure that customers are aware of any new rules or policies, such as the refill policy mentioned in the review."
1,"IT'S HORRIBLE!!! I saw that they were being remodeled when I moved to Vegas so now that they're open I decided to try them out. The food was just ok nothing big, their fried rice was nasty though (cold and flavorless). When we were seated the hostess to our drink orders and after waiting what seemed forever my husband had to flag a waiter down to bring us our drinks, then I had to hunt someone down for a refill. We never got our check to pay, we could of easily walked out and I think no one would have noticed. NEVER GOING HERE AGAIN, waist of money.","it's horrible!!! i saw that they were being remodeled when i moved to vegas so now that they're open i decided to try them out. the food was just ok nothing big, their fried rice was nasty though cold and flavorless . when we were seated the hostess to our drink orders and after waiting what seemed forever my husband had to flag a waiter down to bring us our drinks, then i had to hunt someone down for a refill. we never got our check to pay, we could of easily walked out and i think no one would have noticed. never going here again, waist of money.","fear, disgust, neutral","[INST] A customer left us a 1-star review: 'it's horrible!!! i saw that they were being remodeled when i moved to vegas so now that they're open i decided to try them out. the food was just ok nothing big, their fried rice was nasty though cold and flavorless . when we were seated the hostess to our drink orders and after waiting what seemed forever my husband had to flag a waiter down to bring us our drinks, then i had to hunt someone down for a refill. we never got our check to pay, we could of easily walked out and i think no one would have noticed. never going here again, waist of money.' The customer feels fear, disgust, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'it's horrible!!! i saw that they were being remodeled when i moved to vegas so now that they're open i decided to try them out. the food was just ok nothing big, their fried rice was nasty though cold and flavorless . when we were seated the hostess to our drink orders and after waiting what seemed forever my husband had to flag a waiter down to bring us our drinks, then i had to hunt someone down for a refill. we never got our check to pay, we could of easily walked out and i think no one would have noticed. never going here again, waist of money.' The customer feels fear, disgust, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address the concerns raised in the review, consider the following steps:

1. Acknowledge the review: Respond to the review promptly, acknowledging the customer's feedback and expressing appreciation for their time and effort in sharing their experience.

2. Apologize for the poor experience: Express regret for the subpar service and food quality they encountered during their visit.

3. Offer a solution: Offer a gesture of goodwill, such as a complimentary meal or discount on their next visit, to make amends for the negative experience."
1,"Coffee good as usual but incredibly long lines and slow service.  Almost seemed like there was something wring with their POS system.  Staff seemed frustrated too and weren't too friendly.  Plenty of other Starbucks nearby, avoid this one.","coffee good as usual but incredibly long lines and slow service. almost seemed like there was something wring with their pos system. staff seemed frustrated too and weren't too friendly. plenty of other starbucks nearby, avoid this one.","annoyance, neutral, disappointment","[INST] A customer left us a 1-star review: 'coffee good as usual but incredibly long lines and slow service. almost seemed like there was something wring with their pos system. staff seemed frustrated too and weren't too friendly. plenty of other starbucks nearby, avoid this one.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'coffee good as usual but incredibly long lines and slow service. almost seemed like there was something wring with their pos system. staff seemed frustrated too and weren't too friendly. plenty of other starbucks nearby, avoid this one.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Reduce wait times: Investigate the cause of long lines and slow service, whether it's staffing, equipment, or a malfunctioning POS system. Address these issues to ensure a more efficient service process.

2. Train staff on customer service: Provide training to staff on maintaining a positive attitude, handling customer complaints, and offering friendly and helpful service.

3. Address equipment issues promptly: Regularly maintain and update POS systems to minimize technical difficulties that may cause delays in service."
1,"This is not the Shawarma I am used to. If you want real Shawarma, you have to go to Dearborn, Michigan, or Lebanon. This is not even close. It was aweful. I still have not found a place on the West Coast that makes good authentic Shawarma sandwiches.\n\nShawarma is lamb or chicken that is spiced and cooks while it turns on a ventricle roaster. The cooked meat is cut off as it turns and then rolled in pita bread. The meat shawarma usually comes warped with onions and tahini sauce with pickled turnips. The chicken is rolled with a garlic sauce and pickled cucumbers. Both sandwiches are then placed on a panini grill to toast the bread. That is a shawarma sandwich.\n\nNote******\nThis place was on Dirty Dining in July. I just seen that today on the Channel 13 website.","this is not the shawarma i am used to. if you want real shawarma, you have to go to dearborn, michigan, or lebanon. this is not even close. it was aweful. i still have not found a place on the west coast that makes good authentic shawarma sandwiches. n nshawarma is lamb or chicken that is spiced and cooks while it turns on a ventricle roaster. the cooked meat is cut off as it turns and then rolled in pita bread. the meat shawarma usually comes warped with onions and tahini sauce with pickled turnips. the chicken is rolled with a garlic sauce and pickled cucumbers. both sandwiches are then placed on a panini grill to toast the bread. that is a shawarma sandwich. n nnote nthis place was on dirty dining in july. i just seen that today on the channel 13 website.","neutral, disapproval, approval","[INST] A customer left us a 1-star review: 'this is not the shawarma i am used to. if you want real shawarma, you have to go to dearborn, michigan, or lebanon. this is not even close. it was aweful. i still have not found a place on the west coast that makes good authentic shawarma sandwiches. n nshawarma is lamb or chicken that is spiced and cooks while it turns on a ventricle roaster. the cooked meat is cut off as it turns and then rolled in pita bread. the meat shawarma usually comes warped with onions and tahini sauce with pickled turnips. the chicken is rolled with a garlic sauce and pickled cucumbers. both sandwiches are then placed on a panini grill to toast the bread. that is a shawarma sandwich. n nnote nthis place was on dirty dining in july. i just seen that today on the channel 13 website.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this is not the shawarma i am used to. if you want real shawarma, you have to go to dearborn, michigan, or lebanon. this is not even close. it was aweful. i still have not found a place on the west coast that makes good authentic shawarma sandwiches. n nshawarma is lamb or chicken that is spiced and cooks while it turns on a ventricle roaster. the cooked meat is cut off as it turns and then rolled in pita bread. the meat shawarma usually comes warped with onions and tahini sauce with pickled turnips. the chicken is rolled with a garlic sauce and pickled cucumbers. both sandwiches are then placed on a panini grill to toast the bread. that is a shawarma sandwich. n nnote nthis place was on dirty dining in july. i just seen that today on the channel 13 website.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially win them back, we can focus on the following areas:

1. Authenticity: Strive to make our shawarma more authentic by ensuring the spices, cooking method, and ingredients align with traditional Lebanese shawarma.

2. Cleanliness: Address the issue mentioned in the review about the restaurant being on the ""Dirty Dining"" list. Improve cleanliness standards to create a more hygienic dining environment."
1,"honestly the food is impeccable. if you're going for the \""Vegas\"" feel where they give you amazing service, you are going to the wrong place. \n\nate here 3 times, took combined HOURS to wait for food, drinks, check, etc. some of the servers are seriously on so much Xanax I could a contact buzz.\n\nfood, amazing, but not worth the crap you have to deal with to get a refill or some warm bread. \n\ngo somewhere else if you wanna be treated well.","honestly the food is impeccable. if you're going for the vegas feel where they give you amazing service, you are going to the wrong place. n nate here 3 times, took combined hours to wait for food, drinks, check, etc. some of the servers are seriously on so much xanax i could a contact buzz. n nfood, amazing, but not worth the crap you have to deal with to get a refill or some warm bread. n ngo somewhere else if you wanna be treated well.","disapproval, admiration, neutral","[INST] A customer left us a 1-star review: 'honestly the food is impeccable. if you're going for the vegas feel where they give you amazing service, you are going to the wrong place. n nate here 3 times, took combined hours to wait for food, drinks, check, etc. some of the servers are seriously on so much xanax i could a contact buzz. n nfood, amazing, but not worth the crap you have to deal with to get a refill or some warm bread. n ngo somewhere else if you wanna be treated well.' The customer feels disapproval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'honestly the food is impeccable. if you're going for the vegas feel where they give you amazing service, you are going to the wrong place. n nate here 3 times, took combined hours to wait for food, drinks, check, etc. some of the servers are seriously on so much xanax i could a contact buzz. n nfood, amazing, but not worth the crap you have to deal with to get a refill or some warm bread. n ngo somewhere else if you wanna be treated well.' The customer feels disapproval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Service Speed: Reduce wait times for food, drinks, and checks by streamlining the ordering process, training staff to work efficiently, and ensuring a consistent flow of service.

2. Staff Training: Provide ongoing training to staff on customer service skills, including active listening, empathy, and effective communication. This can help create a more welcoming and attentive environment.

3. Staff Attitude: Encourage a positive and professional attitude among staff members. This can help create a more enjoyable dining experience for customers."
1,"Honestly don't know why everyone loves this place? The Yelpers below me must be drunk when they went here... Food sucks, prices are too high for quality of service and the people cooking the food look like convicts recently released from Tent City.","honestly don't know why everyone loves this place? the yelpers below me must be drunk when they went here... food sucks, prices are too high for quality of service and the people cooking the food look like convicts recently released from tent city.","confusion, annoyance, disappointment","[INST] A customer left us a 1-star review: 'honestly don't know why everyone loves this place? the yelpers below me must be drunk when they went here... food sucks, prices are too high for quality of service and the people cooking the food look like convicts recently released from tent city.' The customer feels confusion, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'honestly don't know why everyone loves this place? the yelpers below me must be drunk when they went here... food sucks, prices are too high for quality of service and the people cooking the food look like convicts recently released from tent city.' The customer feels confusion, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  1. Address the customer's concerns about the food quality: Improve the taste, presentation, and consistency of the dishes served. Consider hiring a professional chef or food consultant to assess the kitchen operations and provide recommendations.

2. Reduce the perceived high prices: Review your pricing strategy and compare it with competitors. Offer special deals, discounts, or promotions to attract more customers and make the prices more appealing.

3. Enhance the service quality: Train your staff on customer service skills, such as effective communication, empathy, and problem-solving. Ensure they are attentive, friendly, and responsive to customers' needs."
1,This was the most disgusting buffet I've ever experienced. I'm actually sick in my room from this place and I hardly are anything. Nothing was fresh. Everything probably came out of a microwave. \nTerrible brunch.,this was the most disgusting buffet i've ever experienced. i'm actually sick in my room from this place and i hardly are anything. nothing was fresh. everything probably came out of a microwave. nterrible brunch.,"disgust, annoyance, disapproval","[INST] A customer left us a 1-star review: 'this was the most disgusting buffet i've ever experienced. i'm actually sick in my room from this place and i hardly are anything. nothing was fresh. everything probably came out of a microwave. nterrible brunch.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this was the most disgusting buffet i've ever experienced. i'm actually sick in my room from this place and i hardly are anything. nothing was fresh. everything probably came out of a microwave. nterrible brunch.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Apologize Sincerely: Acknowledge the customer's negative experience and express genuine regret for their dissatisfaction.

2. Investigate the Issue: Examine the buffet offerings, food quality, and preparation methods to identify any potential issues.

3. Improve Food Quality: Ensure that all food is fresh, properly cooked, and presented attractively. Consider upgrading food suppliers or implementing stricter quality control measures.

4. Train Staff: Provide additional training to kitchen and serving staff on food preparation, presentation, and sanitation to maintain high standards."
1,"The pizza is decent, but delivery is an epic failure.  Put an order online at 6:50 PM.  Estimated delivery was 7:50 PM, which is long to begin with considering that Wolfman is only 2 miles away from my address.  At 8:00 PM called and was told the order went out the door.  At 8:20 PM called and was told general manager was now delivering the pizza.  At 8:50 PM (2 hours after ordering) called again and found out the order was never pulled from online.  Bad process and bad employees who lied twice times.\n\nPizza maybe, technology no.  Don't order from Wolfman unless you are going to sit there or pick it up yourself.\n\nEpic fail!","the pizza is decent, but delivery is an epic failure. put an order online at 6 50 pm. estimated delivery was 7 50 pm, which is long to begin with considering that wolfman is only 2 miles away from my address. at 8 00 pm called and was told the order went out the door. at 8 20 pm called and was told general manager was now delivering the pizza. at 8 50 pm 2 hours after ordering called again and found out the order was never pulled from online. bad process and bad employees who lied twice times. n npizza maybe, technology no. don't order from wolfman unless you are going to sit there or pick it up yourself. n nepic fail!","disappointment, disapproval, neutral","[INST] A customer left us a 1-star review: 'the pizza is decent, but delivery is an epic failure. put an order online at 6 50 pm. estimated delivery was 7 50 pm, which is long to begin with considering that wolfman is only 2 miles away from my address. at 8 00 pm called and was told the order went out the door. at 8 20 pm called and was told general manager was now delivering the pizza. at 8 50 pm 2 hours after ordering called again and found out the order was never pulled from online. bad process and bad employees who lied twice times. n npizza maybe, technology no. don't order from wolfman unless you are going to sit there or pick it up yourself. n nepic fail!' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the pizza is decent, but delivery is an epic failure. put an order online at 6 50 pm. estimated delivery was 7 50 pm, which is long to begin with considering that wolfman is only 2 miles away from my address. at 8 00 pm called and was told the order went out the door. at 8 20 pm called and was told general manager was now delivering the pizza. at 8 50 pm 2 hours after ordering called again and found out the order was never pulled from online. bad process and bad employees who lied twice times. n npizza maybe, technology no. don't order from wolfman unless you are going to sit there or pick it up yourself. n nepic fail!' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Accurate Estimated Delivery Times: Ensure that the estimated delivery times are realistic and adhered to. This can be achieved by improving the delivery process and communication with delivery personnel.

2. Timely Updates: Keep the customer informed about the status of their order. If there are any delays, communicate them promptly to avoid frustration.

3. Order Verification: Implement a system to verify that orders are being pulled from the online system and are being prepared for delivery. This can help prevent situations where orders are not prepared as intended."
1,"I usually love Paradise Bakery but this location is the worst.  I agree with Ken B.  this is the worst location ever.  My complaint is specifically with they way the smaller counter is handled, the one that you would most likely visit in the morning for a muffin and coffee.  The staff doesn't listen to you when you order they are too busy paying attention to the \""regulars\"" and just let them interrupt you while your ordering.  Today I ordered a coffee and a muffin, right in the middle a regular walked in and started to ask about the cookie boxes.  The person helping me actually stopped helping me and was going to start answering his questions, meanwhile, I was standing there waiting for my coffee cup and had to remind her!!!!  This location just plain sucks.","i usually love paradise bakery but this location is the worst. i agree with ken b. this is the worst location ever. my complaint is specifically with they way the smaller counter is handled, the one that you would most likely visit in the morning for a muffin and coffee. the staff doesn't listen to you when you order they are too busy paying attention to the regulars and just let them interrupt you while your ordering. today i ordered a coffee and a muffin, right in the middle a regular walked in and started to ask about the cookie boxes. the person helping me actually stopped helping me and was going to start answering his questions, meanwhile, i was standing there waiting for my coffee cup and had to remind her!!!! this location just plain sucks.","annoyance, disappointment, approval","[INST] A customer left us a 1-star review: 'i usually love paradise bakery but this location is the worst. i agree with ken b. this is the worst location ever. my complaint is specifically with they way the smaller counter is handled, the one that you would most likely visit in the morning for a muffin and coffee. the staff doesn't listen to you when you order they are too busy paying attention to the regulars and just let them interrupt you while your ordering. today i ordered a coffee and a muffin, right in the middle a regular walked in and started to ask about the cookie boxes. the person helping me actually stopped helping me and was going to start answering his questions, meanwhile, i was standing there waiting for my coffee cup and had to remind her!!!! this location just plain sucks.' The customer feels annoyance, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i usually love paradise bakery but this location is the worst. i agree with ken b. this is the worst location ever. my complaint is specifically with they way the smaller counter is handled, the one that you would most likely visit in the morning for a muffin and coffee. the staff doesn't listen to you when you order they are too busy paying attention to the regulars and just let them interrupt you while your ordering. today i ordered a coffee and a muffin, right in the middle a regular walked in and started to ask about the cookie boxes. the person helping me actually stopped helping me and was going to start answering his questions, meanwhile, i was standing there waiting for my coffee cup and had to remind her!!!! this location just plain sucks.' The customer feels annoyance, disappointment, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at the Paradise Bakery, we can focus on the following areas:

1. Attentiveness: Ensure that all customers, regardless of their regular status, receive equal attention when placing orders. Staff should prioritize each customer's needs and avoid interrupting orders to attend to other customers.

2. Communication: Improve communication skills among staff members to ensure that they are able to effectively listen to and respond to customer orders without distractions.

3. Organization: Optimize the counter layout to minimize distractions and ensure that staff can easily manage multiple orders at once without compromising on service quality."
1,"Back in its heyday in the 1990s, Bagels Etc was a fantastic place.  Cheap, friendly, great food. Throw in the occasional Leonard Cohen sighting and it was my go to breakfast and brunch joint. \n\nSo, yeah, this place has been living on its reputation for quite some time. And the prices have gone up, the food has gone downhill, Lenny's out on tour, and the service.... well, the service is something truly special. My only guess is that it's been under new management for a while.  The service is truly atrocious and unpleasant.  Memories be damned: the last time I went is the last time I will go. \n\nThe wait was forever and there were empty tables everywhere. The servers didn't even bother looking up from their conversation to help us. We had to track down the manager to complain. And he didn't care. And - as already observed - the service makes inappropriate and offensive comments.  One a previous trip (my second to last), the server made some offhand joke about Parkinson's disease (she was jittery when bringing our coffee) when my friend at the table's father is suffering from that horrible disease. They are rude, inefficient and just plain awful. I guess if you like that kind of \""experience\"", Bagels Etc is the place for you. For everyone else, go elsewhere.","back in its heyday in the 1990s, bagels etc was a fantastic place. cheap, friendly, great food. throw in the occasional leonard cohen sighting and it was my go to breakfast and brunch joint. n nso, yeah, this place has been living on its reputation for quite some time. and the prices have gone up, the food has gone downhill, lenny's out on tour, and the service.... well, the service is something truly special. my only guess is that it's been under new management for a while. the service is truly atrocious and unpleasant. memories be damned the last time i went is the last time i will go. n nthe wait was forever and there were empty tables everywhere. the servers didn't even bother looking up from their conversation to help us. we had to track down the manager to complain. and he didn't care. and as already observed the service makes inappropriate and offensive comments. one a previous trip my second to last , the server made some offhand joke about parkinson's disease she was jittery when bringing our coffee when my friend at the table's father is suffering from that horrible disease. they are rude, inefficient and just plain awful. i guess if you like that kind of experience , bagels etc is the place for you. for everyone else, go elsewhere.","admiration, disappointment, annoyance","[INST] A customer left us a 1-star review: 'back in its heyday in the 1990s, bagels etc was a fantastic place. cheap, friendly, great food. throw in the occasional leonard cohen sighting and it was my go to breakfast and brunch joint. n nso, yeah, this place has been living on its reputation for quite some time. and the prices have gone up, the food has gone downhill, lenny's out on tour, and the service.... well, the service is something truly special. my only guess is that it's been under new management for a while. the service is truly atrocious and unpleasant. memories be damned the last time i went is the last time i will go. n nthe wait was forever and there were empty tables everywhere. the servers didn't even bother looking up from their conversation to help us. we had to track down the manager to complain. and he didn't care. and as already observed the service makes inappropriate and offensive comments. one a previous trip my second to last , the server made some offhand joke about parkinson's disease she was jittery when bringing our coffee when my friend at the table's father is suffering from that horrible disease. they are rude, inefficient and just plain awful. i guess if you like that kind of experience , bagels etc is the place for you. for everyone else, go elsewhere.' The customer feels admiration, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'back in its heyday in the 1990s, bagels etc was a fantastic place. cheap, friendly, great food. throw in the occasional leonard cohen sighting and it was my go to breakfast and brunch joint. n nso, yeah, this place has been living on its reputation for quite some time. and the prices have gone up, the food has gone downhill, lenny's out on tour, and the service.... well, the service is something truly special. my only guess is that it's been under new management for a while. the service is truly atrocious and unpleasant. memories be damned the last time i went is the last time i will go. n nthe wait was forever and there were empty tables everywhere. the servers didn't even bother looking up from their conversation to help us. we had to track down the manager to complain. and he didn't care. and as already observed the service makes inappropriate and offensive comments. one a previous trip my second to last , the server made some offhand joke about parkinson's disease she was jittery when bringing our coffee when my friend at the table's father is suffering from that horrible disease. they are rude, inefficient and just plain awful. i guess if you like that kind of experience , bagels etc is the place for you. for everyone else, go elsewhere.' The customer feels admiration, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Bagels etc, we can focus on the following areas:

1. Service Quality: Train staff to prioritize customer service, be attentive, and responsive. Encourage them to maintain a friendly and respectful demeanor at all times.

2. Efficiency: Reduce wait times by optimizing staffing levels during peak hours, and ensuring that tables are cleared and cleaned promptly.

3. Accessibility and Inclusivity: Provide staff with sensitivity training to avoid making offensive or insensitive comments, especially when dealing with customers who have special needs or sensitive personal situations."
1,"Regions is not only a terrible restaurant, but also a terrible business. I worked for the Mill Avenue location for all of two months, when one morning I received a phone call from a coworker explaining that they had closed the restaurant overnight. And of course, if you have seen the AZ TV \""3 on your side\"" segment (http://www.azfamily.co...) then you would know that we literally had to chase the owner down for our paychecks.\n\nThe food is also pretty mediocre. Very bland, and also inconsistent. If we were out of an ingredient we would just throw something else on it and expect people not to notice. When they did, our manager would give them something free and call it a day. They give out so many free things for mistakes, it's no wonder they couldn't give me a paycheck. The only good thing there is the signature drinks, which are outrageously priced. Oh, and the balsamic vinegar glaze? Yeah, it had a label on it that stated, \"" not sold in california- MAY CONTAIN LEAD.\""\n\n.....cool.","regions is not only a terrible restaurant, but also a terrible business. i worked for the mill avenue location for all of two months, when one morning i received a phone call from a coworker explaining that they had closed the restaurant overnight. and of course, if you have seen the az tv 3 on your side segment http www.azfamily.co... then you would know that we literally had to chase the owner down for our paychecks. n nthe food is also pretty mediocre. very bland, and also inconsistent. if we were out of an ingredient we would just throw something else on it and expect people not to notice. when they did, our manager would give them something free and call it a day. they give out so many free things for mistakes, it's no wonder they couldn't give me a paycheck. the only good thing there is the signature drinks, which are outrageously priced. oh, and the balsamic vinegar glaze? yeah, it had a label on it that stated, not sold in california may contain lead. n n.....cool.","annoyance, disappointment, disapproval","[INST] A customer left us a 1-star review: 'regions is not only a terrible restaurant, but also a terrible business. i worked for the mill avenue location for all of two months, when one morning i received a phone call from a coworker explaining that they had closed the restaurant overnight. and of course, if you have seen the az tv 3 on your side segment http www.azfamily.co... then you would know that we literally had to chase the owner down for our paychecks. n nthe food is also pretty mediocre. very bland, and also inconsistent. if we were out of an ingredient we would just throw something else on it and expect people not to notice. when they did, our manager would give them something free and call it a day. they give out so many free things for mistakes, it's no wonder they couldn't give me a paycheck. the only good thing there is the signature drinks, which are outrageously priced. oh, and the balsamic vinegar glaze? yeah, it had a label on it that stated, not sold in california may contain lead. n n.....cool.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'regions is not only a terrible restaurant, but also a terrible business. i worked for the mill avenue location for all of two months, when one morning i received a phone call from a coworker explaining that they had closed the restaurant overnight. and of course, if you have seen the az tv 3 on your side segment http www.azfamily.co... then you would know that we literally had to chase the owner down for our paychecks. n nthe food is also pretty mediocre. very bland, and also inconsistent. if we were out of an ingredient we would just throw something else on it and expect people not to notice. when they did, our manager would give them something free and call it a day. they give out so many free things for mistakes, it's no wonder they couldn't give me a paycheck. the only good thing there is the signature drinks, which are outrageously priced. oh, and the balsamic vinegar glaze? yeah, it had a label on it that stated, not sold in california may contain lead. n n.....cool.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your restaurant, consider the following steps:

1. Address the payroll issue: Ensure timely and accurate payment of employees, and communicate any unexpected closures or changes in advance.

2. Improve food quality and consistency: Enhance the taste and presentation of dishes, using high-quality ingredients and standardizing recipes.

3. Address ingredient substitutions: Implement a system to ensure that substitutions are made only when necessary and are communicated clearly to customers.

4. Improve management: Train managers to handle customer complaints professionally and address issues promptly, without offering unnecessary freebies as a quick fix."
1,"TRES VECES, la orden me ha salido mal!  No recomiendo este lugar para comida salvadorena.\n\nTrate darle otra oportunidad pero despues de haber recivido la comida mal en tres diferentes ocasiones, ya no mas!\n\nEl pollo, el pescado simple y reseco!  Y cuando se le comunica el problema no se hacen responsables.  Muy mal servicio!\n\nBusquen otro restaurante salvadoreno!!! No pierda su tiempo ni su dinero.","tres veces, la orden me ha salido mal! no recomiendo este lugar para comida salvadorena. n ntrate darle otra oportunidad pero despues de haber recivido la comida mal en tres diferentes ocasiones, ya no mas! n nel pollo, el pescado simple y reseco! y cuando se le comunica el problema no se hacen responsables. muy mal servicio! n nbusquen otro restaurante salvadoreno!!! no pierda su tiempo ni su dinero.","neutral, disapproval, annoyance","[INST] A customer left us a 1-star review: 'tres veces, la orden me ha salido mal! no recomiendo este lugar para comida salvadorena. n ntrate darle otra oportunidad pero despues de haber recivido la comida mal en tres diferentes ocasiones, ya no mas! n nel pollo, el pescado simple y reseco! y cuando se le comunica el problema no se hacen responsables. muy mal servicio! n nbusquen otro restaurante salvadoreno!!! no pierda su tiempo ni su dinero.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'tres veces, la orden me ha salido mal! no recomiendo este lugar para comida salvadorena. n ntrate darle otra oportunidad pero despues de haber recivido la comida mal en tres diferentes ocasiones, ya no mas! n nel pollo, el pescado simple y reseco! y cuando se le comunica el problema no se hacen responsables. muy mal servicio! n nbusquen otro restaurante salvadoreno!!! no pierda su tiempo ni su dinero.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's frustration and apologizing for the repeated poor experiences.

2. Offer a solution: Offer a gesture of goodwill, such as a complimentary meal or a discount on their next visit, to make amends for the inconvenience caused.

3. Address the problem: Investigate the root cause of the issues with the food, ensuring that quality control measures are in place to prevent similar occurrences in the future."
1,"it's Monday night and I'm on hold trying to make a group reservation (they consider 8 people a LARGE group)\nI speak direclty to someone at the restaurant and they decide they don't want to deal with me, so they tell me they're going to transfer me to group reservations. LIAR! she transfered me to Caesar's restaurant line (which I already know is unable to reserve LARGE parties.  So i'm a ping pong between the lines for about 15 minutes...ya, I even wrote this review while I waited!!! HA! A guy by the name of Brandon tells me they'll have to take my number and call me back...let's see when and IF they call me back!!!","it's monday night and i'm on hold trying to make a group reservation they consider 8 people a large group ni speak direclty to someone at the restaurant and they decide they don't want to deal with me, so they tell me they're going to transfer me to group reservations. liar! she transfered me to caesar's restaurant line which i already know is unable to reserve large parties. so i'm a ping pong between the lines for about 15 minutes...ya, i even wrote this review while i waited!!! ha! a guy by the name of brandon tells me they'll have to take my number and call me back...let's see when and if they call me back!!!","amusement, neutral, joy","[INST] A customer left us a 1-star review: 'it's monday night and i'm on hold trying to make a group reservation they consider 8 people a large group ni speak direclty to someone at the restaurant and they decide they don't want to deal with me, so they tell me they're going to transfer me to group reservations. liar! she transfered me to caesar's restaurant line which i already know is unable to reserve large parties. so i'm a ping pong between the lines for about 15 minutes...ya, i even wrote this review while i waited!!! ha! a guy by the name of brandon tells me they'll have to take my number and call me back...let's see when and if they call me back!!!' The customer feels amusement, neutral, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'it's monday night and i'm on hold trying to make a group reservation they consider 8 people a large group ni speak direclty to someone at the restaurant and they decide they don't want to deal with me, so they tell me they're going to transfer me to group reservations. liar! she transfered me to caesar's restaurant line which i already know is unable to reserve large parties. so i'm a ping pong between the lines for about 15 minutes...ya, i even wrote this review while i waited!!! ha! a guy by the name of brandon tells me they'll have to take my number and call me back...let's see when and if they call me back!!!' The customer feels amusement, neutral, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Improve communication: Ensure that the customer is speaking directly to a representative from the restaurant who can handle large group reservations.

2. Streamline the reservation process: Make it easier for customers to make group reservations by having a dedicated line or system in place.

3. Provide accurate information: Ensure that the customer is transferred to the correct department (in this case, group reservations) and that the representative has the necessary information and authority to make the reservation."
1,"I was not impressed. The cover was $30 for ladies and $40 for guys. Seriously? I don't have a problem paying cover, but $30 is excessive. I ended up just heading over to a lounge that was also located in the Luxor instead.","i was not impressed. the cover was 30 for ladies and 40 for guys. seriously? i don't have a problem paying cover, but 30 is excessive. i ended up just heading over to a lounge that was also located in the luxor instead.","disappointment, disapproval, annoyance","[INST] A customer left us a 1-star review: 'i was not impressed. the cover was 30 for ladies and 40 for guys. seriously? i don't have a problem paying cover, but 30 is excessive. i ended up just heading over to a lounge that was also located in the luxor instead.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i was not impressed. the cover was 30 for ladies and 40 for guys. seriously? i don't have a problem paying cover, but 30 is excessive. i ended up just heading over to a lounge that was also located in the luxor instead.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Acknowledge the customer's feedback: Respond to the review by acknowledging their disappointment and expressing empathy for their experience.

2. Address the pricing issue: Explain the reasoning behind the different pricing for men and women, and consider offering a special promotion or discount for the customer to encourage them to return.

3. Offer a personalized experience: Offer to speak with the customer directly to discuss their concerns and find a solution that meets their needs.

4. Improve communication: Clearly communicate pricing and any other relevant information to customers before they arrive, to avoid any confusion or disappointment."
1,"Looks like I'm going along with the crowd on this one. Ate at the Frank Lloyd Wright location yesterday, and that will be the last time they see my smiling face walk through their doors.\n\nThe service was awful, and started when the waitress who sat us gave us the \""Oh lord, you have a CHILD???\"" She actually told us to enjoy our meal, unfortunately she was already 10 feet away with her back to us when she said it. Wow...never felt that welcome before!\n\nThe food (a small thin crust shrimp scampi pizza, a child's cheese pizza and a salad with chicken) took forever. And when it finally arrived, it was a whole lot less than satisfying.\n\nThe salad was bland, with two pieces of chicken and 12 tons of lettuce. The child's pizza was okay, but how can you screw that one up, right? The scampi pizza was another story entirely.\n\nWhen you order a $15.00 pizza, you expect to maybe have a couple slices left over for tomorrow's lunch, right? Not at ol' Picazzo's! Here's a pic of the pathetic pie. FIFTEEN DOLLARS, ladies and gentlemen. That's $1 per shrimp! What a bargain!!\n\nI've had microwave pizzas you cook on that little gray paper box that were tastier and crisper. Soggy...bland....tiny....nothing redeeming whatsoever.\n\nNeedless to say, we won't be back to Pizza Peeweecazzo. Ugh.","looks like i'm going along with the crowd on this one. ate at the frank lloyd wright location yesterday, and that will be the last time they see my smiling face walk through their doors. n nthe service was awful, and started when the waitress who sat us gave us the oh lord, you have a child??? she actually told us to enjoy our meal, unfortunately she was already 10 feet away with her back to us when she said it. wow...never felt that welcome before! n nthe food a small thin crust shrimp scampi pizza, a child's cheese pizza and a salad with chicken took forever. and when it finally arrived, it was a whole lot less than satisfying. n nthe salad was bland, with two pieces of chicken and 12 tons of lettuce. the child's pizza was okay, but how can you screw that one up, right? the scampi pizza was another story entirely. n nwhen you order a 15.00 pizza, you expect to maybe have a couple slices left over for tomorrow's lunch, right? not at ol' picazzo's! here's a pic of the pathetic pie. fifteen dollars, ladies and gentlemen. that's 1 per shrimp! what a bargain!! n ni've had microwave pizzas you cook on that little gray paper box that were tastier and crisper. soggy...bland....tiny....nothing redeeming whatsoever. n nneedless to say, we won't be back to pizza peeweecazzo. ugh.","disgust, annoyance, disappointment","[INST] A customer left us a 1-star review: 'looks like i'm going along with the crowd on this one. ate at the frank lloyd wright location yesterday, and that will be the last time they see my smiling face walk through their doors. n nthe service was awful, and started when the waitress who sat us gave us the oh lord, you have a child??? she actually told us to enjoy our meal, unfortunately she was already 10 feet away with her back to us when she said it. wow...never felt that welcome before! n nthe food a small thin crust shrimp scampi pizza, a child's cheese pizza and a salad with chicken took forever. and when it finally arrived, it was a whole lot less than satisfying. n nthe salad was bland, with two pieces of chicken and 12 tons of lettuce. the child's pizza was okay, but how can you screw that one up, right? the scampi pizza was another story entirely. n nwhen you order a 15.00 pizza, you expect to maybe have a couple slices left over for tomorrow's lunch, right? not at ol' picazzo's! here's a pic of the pathetic pie. fifteen dollars, ladies and gentlemen. that's 1 per shrimp! what a bargain!! n ni've had microwave pizzas you cook on that little gray paper box that were tastier and crisper. soggy...bland....tiny....nothing redeeming whatsoever. n nneedless to say, we won't be back to pizza peeweecazzo. ugh.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'looks like i'm going along with the crowd on this one. ate at the frank lloyd wright location yesterday, and that will be the last time they see my smiling face walk through their doors. n nthe service was awful, and started when the waitress who sat us gave us the oh lord, you have a child??? she actually told us to enjoy our meal, unfortunately she was already 10 feet away with her back to us when she said it. wow...never felt that welcome before! n nthe food a small thin crust shrimp scampi pizza, a child's cheese pizza and a salad with chicken took forever. and when it finally arrived, it was a whole lot less than satisfying. n nthe salad was bland, with two pieces of chicken and 12 tons of lettuce. the child's pizza was okay, but how can you screw that one up, right? the scampi pizza was another story entirely. n nwhen you order a 15.00 pizza, you expect to maybe have a couple slices left over for tomorrow's lunch, right? not at ol' picazzo's! here's a pic of the pathetic pie. fifteen dollars, ladies and gentlemen. that's 1 per shrimp! what a bargain!! n ni've had microwave pizzas you cook on that little gray paper box that were tastier and crisper. soggy...bland....tiny....nothing redeeming whatsoever. n nneedless to say, we won't be back to pizza peeweecazzo. ugh.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your establishment, consider the following steps:

1. Train staff to be more welcoming and sensitive to customers with children. A warm and inclusive greeting can set the tone for the entire dining experience.

2. Improve service speed and efficiency. The customer felt that their food took too long to arrive, and this may have contributed to their overall dissatisfaction.

3. Enhance the quality of the food, particularly the shrimp scampi pizza, to meet customer expectations. The customer felt that the pizza was overpriced, soggy, bland, and small, which may have led to their disappointment."
1,I have to completely agree with Justin about the quality of food from Number 1 Brothers; it was one of the worst pizza experiences I've had.. and I gave them two chances. The 'cheez' is nasty and it seems like all of the toppings are either canned or jarred. Avoid!,i have to completely agree with justin about the quality of food from number 1 brothers it was one of the worst pizza experiences i've had.. and i gave them two chances. the 'cheez' is nasty and it seems like all of the toppings are either canned or jarred. avoid!,"approval, disgust, annoyance","[INST] A customer left us a 1-star review: 'i have to completely agree with justin about the quality of food from number 1 brothers it was one of the worst pizza experiences i've had.. and i gave them two chances. the 'cheez' is nasty and it seems like all of the toppings are either canned or jarred. avoid!' The customer feels approval, disgust, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i have to completely agree with justin about the quality of food from number 1 brothers it was one of the worst pizza experiences i've had.. and i gave them two chances. the 'cheez' is nasty and it seems like all of the toppings are either canned or jarred. avoid!' The customer feels approval, disgust, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your establishment, consider the following steps:

1. Acknowledge the complaint: Respond to the review, acknowledging the customer's feedback and expressing regret for their negative experience.

2. Offer a solution: Apologize for the poor quality of the food and offer a complimentary meal or discount on their next visit to make up for the disappointment.

3. Address the specific issues: Investigate the concerns about the quality of the cheese and toppings. Consider sourcing higher-quality ingredients or making changes to your preparation methods.

4. Follow up: After addressing the issues, follow up with the customer to see if their experience has improved."
1,"It's cheap, it's clean but slow as molasses. I've been waiting for 40 minutes to leave the airport and our driver is outside speaking to a colleague. I wish they could figure out their issues some other time.\n\n(This is based on an experience in January 2013, during CES)","it's cheap, it's clean but slow as molasses. i've been waiting for 40 minutes to leave the airport and our driver is outside speaking to a colleague. i wish they could figure out their issues some other time. n n this is based on an experience in january 2013, during ces","desire, neutral, optimism","[INST] A customer left us a 1-star review: 'it's cheap, it's clean but slow as molasses. i've been waiting for 40 minutes to leave the airport and our driver is outside speaking to a colleague. i wish they could figure out their issues some other time. n n this is based on an experience in january 2013, during ces' The customer feels desire, neutral, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'it's cheap, it's clean but slow as molasses. i've been waiting for 40 minutes to leave the airport and our driver is outside speaking to a colleague. i wish they could figure out their issues some other time. n n this is based on an experience in january 2013, during ces' The customer feels desire, neutral, optimism. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. **Timeliness**: Address the issue of delayed pickups, especially for important events like CES. This could involve improving communication with drivers, setting clear expectations, and implementing a system for tracking pickup times.

2. **Efficiency**: Reduce wait times at the airport by ensuring drivers are well-organized and prepared for pickups. This could involve providing drivers with detailed instructions, maps, and contact information for the customer.

3. **Professionalism**: Encourage drivers to prioritize customer service over personal conversations."
1,"I was excited to try this place as it is right near where I live.  Unfortunately I have nothing great to say.  The employees were nice but the food I ordered wasn't good at all and I waited FOREVER.  There were only 2 other tables in there with customers, and a few at the sushi bar.  So total about 10 people including me.  I ordered dinner for myself, to go.  Chicken teriyaki and a sushi roll (I don't remember which one).  For just the 2 items, to do take out, it took over 25 mins.  I was shocked at the price as well.  I guess I wouldn't have minded paying what I did if the food was amazing, but when I got home and starting eating the food, I thought it was very boring, very bland and the chicken was very chewy.  I wouldn't recommend this place and I will not be going back.  Was pretty bummed since there are great reviews on here.  Maybe they were having an \""off\"" day but there are plenty of other places around me to avoid this one.","i was excited to try this place as it is right near where i live. unfortunately i have nothing great to say. the employees were nice but the food i ordered wasn't good at all and i waited forever. there were only 2 other tables in there with customers, and a few at the sushi bar. so total about 10 people including me. i ordered dinner for myself, to go. chicken teriyaki and a sushi roll i don't remember which one . for just the 2 items, to do take out, it took over 25 mins. i was shocked at the price as well. i guess i wouldn't have minded paying what i did if the food was amazing, but when i got home and starting eating the food, i thought it was very boring, very bland and the chicken was very chewy. i wouldn't recommend this place and i will not be going back. was pretty bummed since there are great reviews on here. maybe they were having an off day but there are plenty of other places around me to avoid this one.","disappointment, excitement, surprise","[INST] A customer left us a 1-star review: 'i was excited to try this place as it is right near where i live. unfortunately i have nothing great to say. the employees were nice but the food i ordered wasn't good at all and i waited forever. there were only 2 other tables in there with customers, and a few at the sushi bar. so total about 10 people including me. i ordered dinner for myself, to go. chicken teriyaki and a sushi roll i don't remember which one . for just the 2 items, to do take out, it took over 25 mins. i was shocked at the price as well. i guess i wouldn't have minded paying what i did if the food was amazing, but when i got home and starting eating the food, i thought it was very boring, very bland and the chicken was very chewy. i wouldn't recommend this place and i will not be going back. was pretty bummed since there are great reviews on here. maybe they were having an off day but there are plenty of other places around me to avoid this one.' The customer feels disappointment, excitement, surprise. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i was excited to try this place as it is right near where i live. unfortunately i have nothing great to say. the employees were nice but the food i ordered wasn't good at all and i waited forever. there were only 2 other tables in there with customers, and a few at the sushi bar. so total about 10 people including me. i ordered dinner for myself, to go. chicken teriyaki and a sushi roll i don't remember which one . for just the 2 items, to do take out, it took over 25 mins. i was shocked at the price as well. i guess i wouldn't have minded paying what i did if the food was amazing, but when i got home and starting eating the food, i thought it was very boring, very bland and the chicken was very chewy. i wouldn't recommend this place and i will not be going back. was pretty bummed since there are great reviews on here. maybe they were having an off day but there are plenty of other places around me to avoid this one.' The customer feels disappointment, excitement, surprise. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on several key areas:

1. Speed up service: The customer felt that the wait time was excessive, even with a low number of customers. Improving kitchen efficiency and communication between staff can help reduce wait times.

2. Enhance food quality: The customer found the food bland and the chicken chewy. We can work on refining our recipes, ensuring that ingredients are fresh and seasoned appropriately.

3. Manage customer expectations: If there are delays in service, communicate them effectively to the customer. This can help manage their expectations and reduce feelings of frustration."
1,No stars! Walk to the restroom and see the salsa and so called bean dip sitting on the counter with the dirty dishes and other cleaning equipment. I should have left then. Seriously on the cusp of calling the health dept on them.,no stars! walk to the restroom and see the salsa and so called bean dip sitting on the counter with the dirty dishes and other cleaning equipment. i should have left then. seriously on the cusp of calling the health dept on them.,"neutral, realization, annoyance","[INST] A customer left us a 1-star review: 'no stars! walk to the restroom and see the salsa and so called bean dip sitting on the counter with the dirty dishes and other cleaning equipment. i should have left then. seriously on the cusp of calling the health dept on them.' The customer feels neutral, realization, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'no stars! walk to the restroom and see the salsa and so called bean dip sitting on the counter with the dirty dishes and other cleaning equipment. i should have left then. seriously on the cusp of calling the health dept on them.' The customer feels neutral, realization, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we should prioritize cleanliness and food safety. Here are some specific actions we can take:

1. Regularly inspect and clean all areas of the establishment, including the restroom and food preparation areas.
2. Implement a strict policy for storing food items, ensuring that they are kept separate from cleaning supplies and other non-food items.
3. Provide employee training on food safety and hygiene practices, including proper handwashing, food storage, and cleaning procedures.
4. Implement a system for regularly checking and restocking food items, ensuring that they are fresh and not left out for extended periods."
1,We booked a room at the Luxor and they gave us free tickets to attend the club. This nightclub is whack and probably one of the worse clubs in Vegas.\n\nThe layout of the club is like a hallway and there are people shoved together in it. It's uncomfortable and totally cramped feeling.\n\nWas not a fun experience and will never go back there again.,we booked a room at the luxor and they gave us free tickets to attend the club. this nightclub is whack and probably one of the worse clubs in vegas. n nthe layout of the club is like a hallway and there are people shoved together in it. it's uncomfortable and totally cramped feeling. n nwas not a fun experience and will never go back there again.,"annoyance, disapproval, disappointment","[INST] A customer left us a 1-star review: 'we booked a room at the luxor and they gave us free tickets to attend the club. this nightclub is whack and probably one of the worse clubs in vegas. n nthe layout of the club is like a hallway and there are people shoved together in it. it's uncomfortable and totally cramped feeling. n nwas not a fun experience and will never go back there again.' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'we booked a room at the luxor and they gave us free tickets to attend the club. this nightclub is whack and probably one of the worse clubs in vegas. n nthe layout of the club is like a hallway and there are people shoved together in it. it's uncomfortable and totally cramped feeling. n nwas not a fun experience and will never go back there again.' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Apologize for the negative experience: Acknowledge the customer's feedback and express regret for their dissatisfaction with the nightclub experience.

2. Offer a solution: Provide an alternative option for entertainment during their stay, such as a different nightclub or a complimentary activity that aligns with their preferences.

3. Address the specific concerns: Investigate the issues raised in the review, such as the layout of the club and the crowdedness, and take steps to address these concerns, for example, by improving the club's layout or increasing the capacity to accommodate more guests comfortably."
1,"Went here for my honeymoon. The air conditioner was making a loud noise when we got to our room at 2:30pm. I called the front desk and asked if we could switch rooms and was told that they would have maintenance come look at the unit. The guy shows up to our room at 10:35pm. He looks at the unit and says that they needed to replace a motor. Said he would come back the next day at 11:00 (Saturday). He never showed up for the rest of our stay. When I checked out (three days later) the clerk at the front desk showed no remorse or apology. Not much good to say about the Luxor. I am sure they were good in their heyday but they really need to get their PR together. The carpet looks old, the elevator felt like it was going to come loose and fall down the shaft. I am DONE with the Luxor and say never again! Thumbs DOWN Luxor #0 on a scale from #1 to #10.","went here for my honeymoon. the air conditioner was making a loud noise when we got to our room at 2 30pm. i called the front desk and asked if we could switch rooms and was told that they would have maintenance come look at the unit. the guy shows up to our room at 10 35pm. he looks at the unit and says that they needed to replace a motor. said he would come back the next day at 11 00 saturday . he never showed up for the rest of our stay. when i checked out three days later the clerk at the front desk showed no remorse or apology. not much good to say about the luxor. i am sure they were good in their heyday but they really need to get their pr together. the carpet looks old, the elevator felt like it was going to come loose and fall down the shaft. i am done with the luxor and say never again! thumbs down luxor 0 on a scale from 1 to 10.","neutral, disappointment, remorse","[INST] A customer left us a 1-star review: 'went here for my honeymoon. the air conditioner was making a loud noise when we got to our room at 2 30pm. i called the front desk and asked if we could switch rooms and was told that they would have maintenance come look at the unit. the guy shows up to our room at 10 35pm. he looks at the unit and says that they needed to replace a motor. said he would come back the next day at 11 00 saturday . he never showed up for the rest of our stay. when i checked out three days later the clerk at the front desk showed no remorse or apology. not much good to say about the luxor. i am sure they were good in their heyday but they really need to get their pr together. the carpet looks old, the elevator felt like it was going to come loose and fall down the shaft. i am done with the luxor and say never again! thumbs down luxor 0 on a scale from 1 to 10.' The customer feels neutral, disappointment, remorse. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'went here for my honeymoon. the air conditioner was making a loud noise when we got to our room at 2 30pm. i called the front desk and asked if we could switch rooms and was told that they would have maintenance come look at the unit. the guy shows up to our room at 10 35pm. he looks at the unit and says that they needed to replace a motor. said he would come back the next day at 11 00 saturday . he never showed up for the rest of our stay. when i checked out three days later the clerk at the front desk showed no remorse or apology. not much good to say about the luxor. i am sure they were good in their heyday but they really need to get their pr together. the carpet looks old, the elevator felt like it was going to come loose and fall down the shaft. i am done with the luxor and say never again! thumbs down luxor 0 on a scale from 1 to 10.' The customer feels neutral, disappointment, remorse. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at the Luxor, the following steps could be taken:

1. Immediate Response: Upon receiving the complaint, respond promptly to acknowledge the issue and express empathy for the inconvenience caused.

2. Proactive Problem Solving: In this case, the maintenance team did not follow through on their promise to fix the air conditioner. Implementing a system to ensure follow-up on maintenance requests is crucial.

3. Upgrade Facilities: The customer mentions the old carpet and the elevator feeling unsafe. Regular maintenance and updates to these areas can help improve the overall guest experience."
1,The only thing good was the rice. I ordered chow mein noodles... NOODLES! This piece of shit gave me wonton crackers for my soup. Called and the guy was a dick. If you know Chinese food this is not it! Waste of money. I hope they go out of business.,the only thing good was the rice. i ordered chow mein noodles... noodles! this piece of shit gave me wonton crackers for my soup. called and the guy was a dick. if you know chinese food this is not it! waste of money. i hope they go out of business.,"annoyance, optimism, disappointment","[INST] A customer left us a 1-star review: 'the only thing good was the rice. i ordered chow mein noodles... noodles! this piece of shit gave me wonton crackers for my soup. called and the guy was a dick. if you know chinese food this is not it! waste of money. i hope they go out of business.' The customer feels annoyance, optimism, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the only thing good was the rice. i ordered chow mein noodles... noodles! this piece of shit gave me wonton crackers for my soup. called and the guy was a dick. if you know chinese food this is not it! waste of money. i hope they go out of business.' The customer feels annoyance, optimism, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize sincerely for the mistake: Acknowledge the error and express genuine regret for the inconvenience caused.

2. Correct the mistake: Offer a complimentary meal or a discount on their next order to make up for the poor experience.

3. Address the communication issue: Train staff to handle customer complaints with empathy and professionalism. Offer a phone number or email address for customers to reach out directly if they have any issues or concerns.

4. Educate staff: Ensure that staff are well-versed in the menu items and can accurately prepare and serve them."
1,"This place reeks of desperation. With our Buffet of Buffets pass, we decided to try their dining room. I felt sad sitting in their outdated facilities eating school cafeteria food. We lasted there a few minutes and then decided to hightail it out of there for a happier eating experience.","this place reeks of desperation. with our buffet of buffets pass, we decided to try their dining room. i felt sad sitting in their outdated facilities eating school cafeteria food. we lasted there a few minutes and then decided to hightail it out of there for a happier eating experience.","sadness, disappointment, neutral","[INST] A customer left us a 1-star review: 'this place reeks of desperation. with our buffet of buffets pass, we decided to try their dining room. i felt sad sitting in their outdated facilities eating school cafeteria food. we lasted there a few minutes and then decided to hightail it out of there for a happier eating experience.' The customer feels sadness, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this place reeks of desperation. with our buffet of buffets pass, we decided to try their dining room. i felt sad sitting in their outdated facilities eating school cafeteria food. we lasted there a few minutes and then decided to hightail it out of there for a happier eating experience.' The customer feels sadness, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on several key areas:

1. Facility Upgrade: Invest in updating the dining facilities to create a more modern and inviting atmosphere.

2. Food Quality: Enhance the quality of the food served, aiming to provide a dining experience that is comparable to a higher-end restaurant, rather than a school cafeteria.

3. Staff Training: Train staff to provide exceptional customer service, ensuring they are attentive, friendly, and professional.

4. Marketing: Clearly communicate the unique aspects of our dining room experience to potential customers, emphasizing the quality of food and service."
1,By far the slowest Jiffy Lube I have ever stopped at. Thought I would be in and out in a few minutes because no one was in front if me but it took over an hour.,by far the slowest jiffy lube i have ever stopped at. thought i would be in and out in a few minutes because no one was in front if me but it took over an hour.,"neutral, disappointment, realization","[INST] A customer left us a 1-star review: 'by far the slowest jiffy lube i have ever stopped at. thought i would be in and out in a few minutes because no one was in front if me but it took over an hour.' The customer feels neutral, disappointment, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'by far the slowest jiffy lube i have ever stopped at. thought i would be in and out in a few minutes because no one was in front if me but it took over an hour.' The customer feels neutral, disappointment, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on three key areas:

1. Efficiency: Reduce wait times by streamlining the service process, ensuring technicians are always available, and scheduling appointments more effectively.

2. Communication: Keep customers informed about their vehicle's service status and estimated wait times. This can be done through signage, verbal updates, or digital notifications.

3. Empathy: Train staff to show empathy and understanding towards customers, acknowledging their time is valuable and working to minimize wait times. Offer apologies for any inconvenience caused and express gratitude for their patience."
1,"this is easily the most overrated 5 stars on yelp and leaves me quite puzzled. the sushi was mediocre at best so i don't know what the fuss is over the master chef. service? for a four diamond restaurant, it was definitely subpar. we were there on a very slow night with about 80% of the restaurant empty and 2 people sitting at the sushi bar, yet took 30 minutes to get our appetizers. we ordered a couple of rolls which also took awhile, but was not memorable at all. the hot entrees (lamb and kobe short ribs) were very good, but the damage had been done and our experience had been ruined by the time they came out. i don't mind paying up for a good dining experience so i was lured in by the high ratings of this restaurant, but i did not get what i paid for. truth be told, this a 3 star restaurant, but considering the prices and the overly enthusiastic 5 star ratings, i feel a 1 star was appropriate to balance out the reviews.","this is easily the most overrated 5 stars on yelp and leaves me quite puzzled. the sushi was mediocre at best so i don't know what the fuss is over the master chef. service? for a four diamond restaurant, it was definitely subpar. we were there on a very slow night with about 80 of the restaurant empty and 2 people sitting at the sushi bar, yet took 30 minutes to get our appetizers. we ordered a couple of rolls which also took awhile, but was not memorable at all. the hot entrees lamb and kobe short ribs were very good, but the damage had been done and our experience had been ruined by the time they came out. i don't mind paying up for a good dining experience so i was lured in by the high ratings of this restaurant, but i did not get what i paid for. truth be told, this a 3 star restaurant, but considering the prices and the overly enthusiastic 5 star ratings, i feel a 1 star was appropriate to balance out the reviews.","confusion, disappointment, disapproval","[INST] A customer left us a 1-star review: 'this is easily the most overrated 5 stars on yelp and leaves me quite puzzled. the sushi was mediocre at best so i don't know what the fuss is over the master chef. service? for a four diamond restaurant, it was definitely subpar. we were there on a very slow night with about 80 of the restaurant empty and 2 people sitting at the sushi bar, yet took 30 minutes to get our appetizers. we ordered a couple of rolls which also took awhile, but was not memorable at all. the hot entrees lamb and kobe short ribs were very good, but the damage had been done and our experience had been ruined by the time they came out. i don't mind paying up for a good dining experience so i was lured in by the high ratings of this restaurant, but i did not get what i paid for. truth be told, this a 3 star restaurant, but considering the prices and the overly enthusiastic 5 star ratings, i feel a 1 star was appropriate to balance out the reviews.' The customer feels confusion, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this is easily the most overrated 5 stars on yelp and leaves me quite puzzled. the sushi was mediocre at best so i don't know what the fuss is over the master chef. service? for a four diamond restaurant, it was definitely subpar. we were there on a very slow night with about 80 of the restaurant empty and 2 people sitting at the sushi bar, yet took 30 minutes to get our appetizers. we ordered a couple of rolls which also took awhile, but was not memorable at all. the hot entrees lamb and kobe short ribs were very good, but the damage had been done and our experience had been ruined by the time they came out. i don't mind paying up for a good dining experience so i was lured in by the high ratings of this restaurant, but i did not get what i paid for. truth be told, this a 3 star restaurant, but considering the prices and the overly enthusiastic 5 star ratings, i feel a 1 star was appropriate to balance out the reviews.' The customer feels confusion, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistency in Quality: Ensure that the sushi and sushi rolls meet the customer's expectations for quality and taste. This may involve reevaluating our sushi preparation methods and ingredients.

2. Improve Service Speed: Reduce the wait time for appetizers and sushi rolls by streamlining the kitchen process and improving communication between the kitchen and the dining area.

3. Enhance Service Quality: Train staff to provide exceptional service, especially during slow nights when the restaurant is less busy. This includes being attentive, responsive, and proactive in addressing customer needs."
1,"These guys are a scam! They advertise prices online, but when you show up, the prices they quote you are about 40% less than what they advertise on line. Packed up my 400 lbs of copper and brass and went a couple miles up the street and actually received a fair price for my scrap. Would not recommend these guys to my worst enemy.","these guys are a scam! they advertise prices online, but when you show up, the prices they quote you are about 40 less than what they advertise on line. packed up my 400 lbs of copper and brass and went a couple miles up the street and actually received a fair price for my scrap. would not recommend these guys to my worst enemy.","disapproval, neutral, annoyance","[INST] A customer left us a 1-star review: 'these guys are a scam! they advertise prices online, but when you show up, the prices they quote you are about 40 less than what they advertise on line. packed up my 400 lbs of copper and brass and went a couple miles up the street and actually received a fair price for my scrap. would not recommend these guys to my worst enemy.' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'these guys are a scam! they advertise prices online, but when you show up, the prices they quote you are about 40 less than what they advertise on line. packed up my 400 lbs of copper and brass and went a couple miles up the street and actually received a fair price for my scrap. would not recommend these guys to my worst enemy.' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address the concerns raised in the review, consider the following steps:

1. Acknowledge the issue: Respond to the review by acknowledging the customer's frustration and apologizing for the experience they had.

2. Investigate the issue: Examine your pricing policies and practices to determine if there is a discrepancy between online advertising and in-store pricing. If so, take steps to rectify this inconsistency.

3. Offer a solution: Reach out to the customer directly to offer a fair price for their scrap metal, based on the current market value. This could help to alleviate their feelings of being taken advantage of."
1,"I would go to many fast food chains with happy hour and had no issues with paying happy hour prices for takeout. Unfortunately, not at America's Taco Shop on 16th and Camelback.  For two carne asada tacos and one order of chips and salsa-$8.09. My first time here in the city coming from another state,  and for that price, I thought a burrito was a better deal. I had to change my order right away.  The guy taking my order was not happy that he had to \""delete everything\"" and a bad attitude went with the deleted order; talk about terrible service and understanding from someone who can speak good english. I would understand if the place was busy but it was empty. I had to leave that place QUICK! Never felt that uncomfortable being in a fast food restaurant and I would certainly not want to try the food after that experience. I can take my money elsewhere!\n\n After reading the reviews on yelp, so happy I didn't try it and went with a healthier option. And the guy who stood at the cashier  happily shouted as I walked out the door, \""Thanks Annie!\"" How condescending can he be, and its not good for customer service. He really sucks. Never coming back. Stay far away from this place.","i would go to many fast food chains with happy hour and had no issues with paying happy hour prices for takeout. unfortunately, not at america's taco shop on 16th and camelback. for two carne asada tacos and one order of chips and salsa 8.09. my first time here in the city coming from another state, and for that price, i thought a burrito was a better deal. i had to change my order right away. the guy taking my order was not happy that he had to delete everything and a bad attitude went with the deleted order talk about terrible service and understanding from someone who can speak good english. i would understand if the place was busy but it was empty. i had to leave that place quick! never felt that uncomfortable being in a fast food restaurant and i would certainly not want to try the food after that experience. i can take my money elsewhere! n n after reading the reviews on yelp, so happy i didn't try it and went with a healthier option. and the guy who stood at the cashier happily shouted as i walked out the door, thanks annie! how condescending can he be, and its not good for customer service. he really sucks. never coming back. stay far away from this place.","neutral, disappointment, disapproval","[INST] A customer left us a 1-star review: 'i would go to many fast food chains with happy hour and had no issues with paying happy hour prices for takeout. unfortunately, not at america's taco shop on 16th and camelback. for two carne asada tacos and one order of chips and salsa 8.09. my first time here in the city coming from another state, and for that price, i thought a burrito was a better deal. i had to change my order right away. the guy taking my order was not happy that he had to delete everything and a bad attitude went with the deleted order talk about terrible service and understanding from someone who can speak good english. i would understand if the place was busy but it was empty. i had to leave that place quick! never felt that uncomfortable being in a fast food restaurant and i would certainly not want to try the food after that experience. i can take my money elsewhere! n n after reading the reviews on yelp, so happy i didn't try it and went with a healthier option. and the guy who stood at the cashier happily shouted as i walked out the door, thanks annie! how condescending can he be, and its not good for customer service. he really sucks. never coming back. stay far away from this place.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i would go to many fast food chains with happy hour and had no issues with paying happy hour prices for takeout. unfortunately, not at america's taco shop on 16th and camelback. for two carne asada tacos and one order of chips and salsa 8.09. my first time here in the city coming from another state, and for that price, i thought a burrito was a better deal. i had to change my order right away. the guy taking my order was not happy that he had to delete everything and a bad attitude went with the deleted order talk about terrible service and understanding from someone who can speak good english. i would understand if the place was busy but it was empty. i had to leave that place quick! never felt that uncomfortable being in a fast food restaurant and i would certainly not want to try the food after that experience. i can take my money elsewhere! n n after reading the reviews on yelp, so happy i didn't try it and went with a healthier option. and the guy who stood at the cashier happily shouted as i walked out the door, thanks annie! how condescending can he be, and its not good for customer service. he really sucks. never coming back. stay far away from this place.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at America's Taco Shop, we can focus on the following areas:

1. Price Transparency: Ensure that prices for different menu items are clearly displayed, and that any promotions or special offers are communicated effectively to avoid confusion or disappointment.

2. Friendly and Efficient Service: Train staff to maintain a positive attitude and provide efficient service, especially when dealing with changes to orders.

3. Customer Education: Make sure staff are knowledgeable about the menu items, so they can help customers make informed decisions and avoid ordering something they might regret."
3,"Iv'e been to better places. I always forget that they dont take a card so I have to remember to get cash out when I go there. I usually order their omelets. The veggies are always crunchy so I taste more of a raw onion than I do my omelet. The food comes out fast which is great until I tasted the food. I checked it out three or four times  to see if it might be different but the omelets were the same. Raw and crunchy. overall  nice atmosphere, nice service, but the food is blah","iv'e been to better places. i always forget that they dont take a card so i have to remember to get cash out when i go there. i usually order their omelets. the veggies are always crunchy so i taste more of a raw onion than i do my omelet. the food comes out fast which is great until i tasted the food. i checked it out three or four times to see if it might be different but the omelets were the same. raw and crunchy. overall nice atmosphere, nice service, but the food is blah","admiration, approval, disappointment","[INST] A customer left us a 3-star review: 'iv'e been to better places. i always forget that they dont take a card so i have to remember to get cash out when i go there. i usually order their omelets. the veggies are always crunchy so i taste more of a raw onion than i do my omelet. the food comes out fast which is great until i tasted the food. i checked it out three or four times to see if it might be different but the omelets were the same. raw and crunchy. overall nice atmosphere, nice service, but the food is blah' The customer feels admiration, approval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'iv'e been to better places. i always forget that they dont take a card so i have to remember to get cash out when i go there. i usually order their omelets. the veggies are always crunchy so i taste more of a raw onion than i do my omelet. the food comes out fast which is great until i tasted the food. i checked it out three or four times to see if it might be different but the omelets were the same. raw and crunchy. overall nice atmosphere, nice service, but the food is blah' The customer feels admiration, approval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Card Payment: Ensure that the establishment accepts card payments to eliminate the need for customers to remember to withdraw cash.

2. Omelette Preparation: Improve the quality of the omelettes by cooking the vegetables properly to reduce their crunchiness and raw taste. This will help enhance the overall flavor and texture of the dish.

3. Quality Control: Implement a quality control system to ensure consistency in food preparation, especially for popular dishes like omelettes. This could involve regular taste tests and feedback from staff members."
3,"Kinda disappointed by this place. I had been raving about this place before my Vegas trip and was highly stoked when I finally got to try it my last night in Vegas. I should've eaten at the restaurant rather than taking it to my room at Caesars. By the time I got back, my sandwich had become a hot mess.\n\nI had the Woody Allen, half pastrami, half corned beef. The meats were ok, but it was nothing out of this world. I had been expecting a plethora of juicy and cured flavors, especially since I'm a big pastrami enthusiast. The experience wasn't really helped by the really high prices. The service was ok, mostly because I think the manager was present and the workers wanted to look like they were busy. All in all, I would probably give this place one last shot the next time I'm in town, because I think it has potential. I'll make sure to dine-in instead. \n\nPS\nDear lady who cut in line in front of me,\nYou're lucky I'm a well-mannered guy and that I don't like to cause a stir. But I sincerely hope you lost all of your life savings and social security money at the slots!","kinda disappointed by this place. i had been raving about this place before my vegas trip and was highly stoked when i finally got to try it my last night in vegas. i should've eaten at the restaurant rather than taking it to my room at caesars. by the time i got back, my sandwich had become a hot mess. n ni had the woody allen, half pastrami, half corned beef. the meats were ok, but it was nothing out of this world. i had been expecting a plethora of juicy and cured flavors, especially since i'm a big pastrami enthusiast. the experience wasn't really helped by the really high prices. the service was ok, mostly because i think the manager was present and the workers wanted to look like they were busy. all in all, i would probably give this place one last shot the next time i'm in town, because i think it has potential. i'll make sure to dine in instead. n nps ndear lady who cut in line in front of me, nyou're lucky i'm a well mannered guy and that i don't like to cause a stir. but i sincerely hope you lost all of your life savings and social security money at the slots!","disappointment, neutral, annoyance","[INST] A customer left us a 3-star review: 'kinda disappointed by this place. i had been raving about this place before my vegas trip and was highly stoked when i finally got to try it my last night in vegas. i should've eaten at the restaurant rather than taking it to my room at caesars. by the time i got back, my sandwich had become a hot mess. n ni had the woody allen, half pastrami, half corned beef. the meats were ok, but it was nothing out of this world. i had been expecting a plethora of juicy and cured flavors, especially since i'm a big pastrami enthusiast. the experience wasn't really helped by the really high prices. the service was ok, mostly because i think the manager was present and the workers wanted to look like they were busy. all in all, i would probably give this place one last shot the next time i'm in town, because i think it has potential. i'll make sure to dine in instead. n nps ndear lady who cut in line in front of me, nyou're lucky i'm a well mannered guy and that i don't like to cause a stir. but i sincerely hope you lost all of your life savings and social security money at the slots!' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'kinda disappointed by this place. i had been raving about this place before my vegas trip and was highly stoked when i finally got to try it my last night in vegas. i should've eaten at the restaurant rather than taking it to my room at caesars. by the time i got back, my sandwich had become a hot mess. n ni had the woody allen, half pastrami, half corned beef. the meats were ok, but it was nothing out of this world. i had been expecting a plethora of juicy and cured flavors, especially since i'm a big pastrami enthusiast. the experience wasn't really helped by the really high prices. the service was ok, mostly because i think the manager was present and the workers wanted to look like they were busy. all in all, i would probably give this place one last shot the next time i'm in town, because i think it has potential. i'll make sure to dine in instead. n nps ndear lady who cut in line in front of me, nyou're lucky i'm a well mannered guy and that i don't like to cause a stir. but i sincerely hope you lost all of your life savings and social security money at the slots!' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Ensure that the food is packed properly to maintain its integrity during transportation. This could involve using specific packaging materials or methods.

2. Taste: Enhance the flavors of the pastrami and corned beef sandwich to deliver a more satisfying experience for pastrami enthusiasts. This could involve adjusting the seasoning, curing process, or sourcing better quality meats.

3. Pricing: Review our pricing strategy to ensure it is competitive and offers value for money, especially considering the customer's high expectations."
3,Let me first say that I love Thomas Keller. I like that he rose up the ranks the old fashion way and essentially a self taught master chef of the 3 Michelin Star  - The French Laundry (Of which I hope to go one day). I understand that Bouchon is not trying to be The French Laundry. I wanted to love Bouchon but unfortunately it was a let down. \nThe highs were the bread and butter. The large seafood platter. The service. \nThe lows and it was really low was my main course of a 9 oz. Rib steak that cost $62. A complete let down and I know Thomas Keller if he was there would never serve it. It was dry and favourless. I did not send it back since it was not a mistake; my other dinner companion order the same thing and the results were the same. \n\nAvoid the steak since $62 bucks can buy you a much better steak in Vegas. Get if off the menu please. Everything else was great including dessert.,let me first say that i love thomas keller. i like that he rose up the ranks the old fashion way and essentially a self taught master chef of the 3 michelin star the french laundry of which i hope to go one day . i understand that bouchon is not trying to be the french laundry. i wanted to love bouchon but unfortunately it was a let down. nthe highs were the bread and butter. the large seafood platter. the service. nthe lows and it was really low was my main course of a 9 oz. rib steak that cost 62. a complete let down and i know thomas keller if he was there would never serve it. it was dry and favourless. i did not send it back since it was not a mistake my other dinner companion order the same thing and the results were the same. n navoid the steak since 62 bucks can buy you a much better steak in vegas. get if off the menu please. everything else was great including dessert.,"love, disappointment, desire","[INST] A customer left us a 3-star review: 'let me first say that i love thomas keller. i like that he rose up the ranks the old fashion way and essentially a self taught master chef of the 3 michelin star the french laundry of which i hope to go one day . i understand that bouchon is not trying to be the french laundry. i wanted to love bouchon but unfortunately it was a let down. nthe highs were the bread and butter. the large seafood platter. the service. nthe lows and it was really low was my main course of a 9 oz. rib steak that cost 62. a complete let down and i know thomas keller if he was there would never serve it. it was dry and favourless. i did not send it back since it was not a mistake my other dinner companion order the same thing and the results were the same. n navoid the steak since 62 bucks can buy you a much better steak in vegas. get if off the menu please. everything else was great including dessert.' The customer feels love, disappointment, desire. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'let me first say that i love thomas keller. i like that he rose up the ranks the old fashion way and essentially a self taught master chef of the 3 michelin star the french laundry of which i hope to go one day . i understand that bouchon is not trying to be the french laundry. i wanted to love bouchon but unfortunately it was a let down. nthe highs were the bread and butter. the large seafood platter. the service. nthe lows and it was really low was my main course of a 9 oz. rib steak that cost 62. a complete let down and i know thomas keller if he was there would never serve it. it was dry and favourless. i did not send it back since it was not a mistake my other dinner companion order the same thing and the results were the same. n navoid the steak since 62 bucks can buy you a much better steak in vegas. get if off the menu please. everything else was great including dessert.' The customer feels love, disappointment, desire. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Bouchon, consider the following actions:

1. Quality control of the main courses, particularly the rib steak, to ensure consistency in taste and texture.
2. Consider offering a wider range of options for steak cuts and preparations to cater to different preferences and budgets.
3. Offer a complimentary dish or dessert as a gesture of goodwill to make up for the disappointing main course experience.
4. Train staff to proactively address customer concerns and offer solutions, such as suggesting alternative dishes or offering to speak with the chef about the issue."
3,"This place was surprisingly good, considering it's at a food court. After a long night of partying, I really wanted some hangover food.... and I found it! \n\nAt first glance, I thought this place was your typical fast-food chinese place, but when I looked at the menu, I saw that they serve udon - yumm! I ordered the tempura udon and my boyfriend had the seafood soup. The broth was super hot and reallyyyy soothing. It didn't have a ton of flavor but I didn't really mind - I just wanted something hot. The noodles seemed pretty fresh and were also really good. The udon came with 3 tempura shrimps. It was a bit heavy on the batter but it was alright when I soaked it in the soup first. For $8, it wasn't a bad meal.\n\nI think I read on someone else's review that they charge $0.10 for water? The lady that helped us was really nice and gave us 2 cups of it for free.","this place was surprisingly good, considering it's at a food court. after a long night of partying, i really wanted some hangover food.... and i found it! n nat first glance, i thought this place was your typical fast food chinese place, but when i looked at the menu, i saw that they serve udon yumm! i ordered the tempura udon and my boyfriend had the seafood soup. the broth was super hot and reallyyyy soothing. it didn't have a ton of flavor but i didn't really mind i just wanted something hot. the noodles seemed pretty fresh and were also really good. the udon came with 3 tempura shrimps. it was a bit heavy on the batter but it was alright when i soaked it in the soup first. for 8, it wasn't a bad meal. n ni think i read on someone else's review that they charge 0.10 for water? the lady that helped us was really nice and gave us 2 cups of it for free.","admiration, approval, excitement","[INST] A customer left us a 3-star review: 'this place was surprisingly good, considering it's at a food court. after a long night of partying, i really wanted some hangover food.... and i found it! n nat first glance, i thought this place was your typical fast food chinese place, but when i looked at the menu, i saw that they serve udon yumm! i ordered the tempura udon and my boyfriend had the seafood soup. the broth was super hot and reallyyyy soothing. it didn't have a ton of flavor but i didn't really mind i just wanted something hot. the noodles seemed pretty fresh and were also really good. the udon came with 3 tempura shrimps. it was a bit heavy on the batter but it was alright when i soaked it in the soup first. for 8, it wasn't a bad meal. n ni think i read on someone else's review that they charge 0.10 for water? the lady that helped us was really nice and gave us 2 cups of it for free.' The customer feels admiration, approval, excitement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this place was surprisingly good, considering it's at a food court. after a long night of partying, i really wanted some hangover food.... and i found it! n nat first glance, i thought this place was your typical fast food chinese place, but when i looked at the menu, i saw that they serve udon yumm! i ordered the tempura udon and my boyfriend had the seafood soup. the broth was super hot and reallyyyy soothing. it didn't have a ton of flavor but i didn't really mind i just wanted something hot. the noodles seemed pretty fresh and were also really good. the udon came with 3 tempura shrimps. it was a bit heavy on the batter but it was alright when i soaked it in the soup first. for 8, it wasn't a bad meal. n ni think i read on someone else's review that they charge 0.10 for water? the lady that helped us was really nice and gave us 2 cups of it for free.' The customer feels admiration, approval, excitement. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and potentially earn a higher rating, consider the following improvements:

1. Clarify pricing: Address the concern about the water charge by making it clearer on the menu or at the ordering point that water is included in the price.

2. Enhance menu descriptions: Improve menu descriptions to better convey the unique aspects of your dishes, such as the flavor profiles of your broths.

3. Train staff on upselling: Train your staff to suggest additional toppings or flavorings for dishes that could enhance the customer's experience, such as adding more seasoning to the udon broth to boost its flavor."
3,"This place came highly recommended from a co-worker but we ended up being disappointed. We showed up at 6:45 and they were already cleaning the grill for the night.. not sure when they close, but we probably should have taken it as a sign and kept walking. \n\nBecause it was \""late\"" we could only get sandwiches.. no fries, etc. Luckily you get to eat in a gas station, sooo you do have a great selection of chips.. whoo. The steaks were just OK. At $6.95 for a small, they are a tad pricey and honestly I think capriottis makes a better steak. Skip this one.","this place came highly recommended from a co worker but we ended up being disappointed. we showed up at 6 45 and they were already cleaning the grill for the night.. not sure when they close, but we probably should have taken it as a sign and kept walking. n nbecause it was late we could only get sandwiches.. no fries, etc. luckily you get to eat in a gas station, sooo you do have a great selection of chips.. whoo. the steaks were just ok. at 6.95 for a small, they are a tad pricey and honestly i think capriottis makes a better steak. skip this one.","disappointment, disapproval, neutral","[INST] A customer left us a 3-star review: 'this place came highly recommended from a co worker but we ended up being disappointed. we showed up at 6 45 and they were already cleaning the grill for the night.. not sure when they close, but we probably should have taken it as a sign and kept walking. n nbecause it was late we could only get sandwiches.. no fries, etc. luckily you get to eat in a gas station, sooo you do have a great selection of chips.. whoo. the steaks were just ok. at 6.95 for a small, they are a tad pricey and honestly i think capriottis makes a better steak. skip this one.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this place came highly recommended from a co worker but we ended up being disappointed. we showed up at 6 45 and they were already cleaning the grill for the night.. not sure when they close, but we probably should have taken it as a sign and kept walking. n nbecause it was late we could only get sandwiches.. no fries, etc. luckily you get to eat in a gas station, sooo you do have a great selection of chips.. whoo. the steaks were just ok. at 6.95 for a small, they are a tad pricey and honestly i think capriottis makes a better steak. skip this one.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Clarify operating hours: Clearly display or communicate your operating hours to avoid confusion about when you close.

2. Improve communication: Train staff to inform customers about menu limitations when they arrive late, and offer alternative options if possible.

3. Enhance food quality: Investigate the quality of the steaks and consider making improvements to ensure they meet customer expectations.

4. Offer a wider variety of menu items: Consider extending your menu to include more options, such as fries, to cater to a broader range of preferences."
3,"Solid neighborhood park- plenty of open green space for kids to run around, trails for adults to jog, and shaded playscapes for kids to explore. There are also basketball and tennis courts, though I was disappointed that there isn't any seating to actually watch tennis matches- just space at the side of each court if you brought your own chair.\n\nAround dusk, teenagers start hanging around and getting a bit rowdy.\nWas here for a league tennis match, and the courts were swarmed by families and teens with rackets who weren't respectful of the games going on- sending balls flying over, running across other people's courts, shouting and goofing off, distracting the players. Just a heads up to finish up league matches before 9pm.","solid neighborhood park plenty of open green space for kids to run around, trails for adults to jog, and shaded playscapes for kids to explore. there are also basketball and tennis courts, though i was disappointed that there isn't any seating to actually watch tennis matches just space at the side of each court if you brought your own chair. n naround dusk, teenagers start hanging around and getting a bit rowdy. nwas here for a league tennis match, and the courts were swarmed by families and teens with rackets who weren't respectful of the games going on sending balls flying over, running across other people's courts, shouting and goofing off, distracting the players. just a heads up to finish up league matches before 9pm.","disappointment, neutral, annoyance","[INST] A customer left us a 3-star review: 'solid neighborhood park plenty of open green space for kids to run around, trails for adults to jog, and shaded playscapes for kids to explore. there are also basketball and tennis courts, though i was disappointed that there isn't any seating to actually watch tennis matches just space at the side of each court if you brought your own chair. n naround dusk, teenagers start hanging around and getting a bit rowdy. nwas here for a league tennis match, and the courts were swarmed by families and teens with rackets who weren't respectful of the games going on sending balls flying over, running across other people's courts, shouting and goofing off, distracting the players. just a heads up to finish up league matches before 9pm.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'solid neighborhood park plenty of open green space for kids to run around, trails for adults to jog, and shaded playscapes for kids to explore. there are also basketball and tennis courts, though i was disappointed that there isn't any seating to actually watch tennis matches just space at the side of each court if you brought your own chair. n naround dusk, teenagers start hanging around and getting a bit rowdy. nwas here for a league tennis match, and the courts were swarmed by families and teens with rackets who weren't respectful of the games going on sending balls flying over, running across other people's courts, shouting and goofing off, distracting the players. just a heads up to finish up league matches before 9pm.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following actions:

1. Provide seating near the tennis courts for spectators.
2. Implement a clear policy for court usage during specific hours, such as league tennis matches, to ensure respectful behavior and minimize distractions.
3. Encourage teenagers to use designated areas or organize activities that keep them engaged and occupied during dusk hours.
4. Consider offering a night-time program or supervision for the park during peak teenage hours to maintain a safe and enjoyable environment for all visitors."
3,"I am not posting here to negatively criticize, but more to inform so they can improve something that is an easy fix. \n\nThe food we had last night was fantastic. Seriously some of the best we've ever had. But the service, was terrible. We walked in at about 8pm last night and stood at the door for about 5 minutes without having anyone say a word to us. Staff made eye contact with us and walked off... we literally were ready to walk out the door when finally someone approached us. He seated us but didn't acknowledge the fact we had been waiting for so long with no interaction from anyone, and said someone would be with us. We waited for around 10-15 minutes before anyone came up to our table, while the same person who seated us happened to have taken a couple's order (who sat at the bar AFTER us) AND served them their appetizer. We again, talked about walking out but decided to stay because of the great reviews. \n\nThe service once someone actually came to our table was okay- wasn't terrible and wasn't spectacular. The problem is the amount of time we had to wait to even be acknowledged from the minute we walked in until served. \n\nThe food is amazing, so we will be back for a second try, but If it weren't for the food..... Now that's a different story.","i am not posting here to negatively criticize, but more to inform so they can improve something that is an easy fix. n nthe food we had last night was fantastic. seriously some of the best we've ever had. but the service, was terrible. we walked in at about 8pm last night and stood at the door for about 5 minutes without having anyone say a word to us. staff made eye contact with us and walked off... we literally were ready to walk out the door when finally someone approached us. he seated us but didn't acknowledge the fact we had been waiting for so long with no interaction from anyone, and said someone would be with us. we waited for around 10 15 minutes before anyone came up to our table, while the same person who seated us happened to have taken a couple's order who sat at the bar after us and served them their appetizer. we again, talked about walking out but decided to stay because of the great reviews. n nthe service once someone actually came to our table was okay wasn't terrible and wasn't spectacular. the problem is the amount of time we had to wait to even be acknowledged from the minute we walked in until served. n nthe food is amazing, so we will be back for a second try, but if it weren't for the food..... now that's a different story.","admiration, disappointment, annoyance","[INST] A customer left us a 3-star review: 'i am not posting here to negatively criticize, but more to inform so they can improve something that is an easy fix. n nthe food we had last night was fantastic. seriously some of the best we've ever had. but the service, was terrible. we walked in at about 8pm last night and stood at the door for about 5 minutes without having anyone say a word to us. staff made eye contact with us and walked off... we literally were ready to walk out the door when finally someone approached us. he seated us but didn't acknowledge the fact we had been waiting for so long with no interaction from anyone, and said someone would be with us. we waited for around 10 15 minutes before anyone came up to our table, while the same person who seated us happened to have taken a couple's order who sat at the bar after us and served them their appetizer. we again, talked about walking out but decided to stay because of the great reviews. n nthe service once someone actually came to our table was okay wasn't terrible and wasn't spectacular. the problem is the amount of time we had to wait to even be acknowledged from the minute we walked in until served. n nthe food is amazing, so we will be back for a second try, but if it weren't for the food..... now that's a different story.' The customer feels admiration, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i am not posting here to negatively criticize, but more to inform so they can improve something that is an easy fix. n nthe food we had last night was fantastic. seriously some of the best we've ever had. but the service, was terrible. we walked in at about 8pm last night and stood at the door for about 5 minutes without having anyone say a word to us. staff made eye contact with us and walked off... we literally were ready to walk out the door when finally someone approached us. he seated us but didn't acknowledge the fact we had been waiting for so long with no interaction from anyone, and said someone would be with us. we waited for around 10 15 minutes before anyone came up to our table, while the same person who seated us happened to have taken a couple's order who sat at the bar after us and served them their appetizer. we again, talked about walking out but decided to stay because of the great reviews. n nthe service once someone actually came to our table was okay wasn't terrible and wasn't spectacular. the problem is the amount of time we had to wait to even be acknowledged from the minute we walked in until served. n nthe food is amazing, so we will be back for a second try, but if it weren't for the food..... now that's a different story.' The customer feels admiration, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, focus on enhancing the initial interaction and service speed. Here are some suggestions:

1. Greet customers promptly upon arrival: Train staff to acknowledge customers immediately upon entering the restaurant, even if they are busy.

2. Improve seating process: Ensure that seating is done efficiently and with a friendly, welcoming attitude. Acknowledge any waiting time and apologize for the delay.

3. Prioritize service: Encourage staff to prioritize seating customers who have been waiting, even if they arrive after others."
3,"Whenever I'm looking for something quick to eat and there's a Del Taco nearby, it's one of the first places I consider.  I was playing golf at the Wig Wam golf course and this location was right off the 101, so I stopped to grab breakfast before my round of golf.\n\nI ordered 2 Del Cheeseburgers ($4.58) via the drive thru.  It came out fast, fresh, and accurate....there's not much more I could ask for.  If I'm in the area again I know there's a Del Taco I can count on.\n\nReturn Factor - 75%","whenever i'm looking for something quick to eat and there's a del taco nearby, it's one of the first places i consider. i was playing golf at the wig wam golf course and this location was right off the 101, so i stopped to grab breakfast before my round of golf. n ni ordered 2 del cheeseburgers 4.58 via the drive thru. it came out fast, fresh, and accurate....there's not much more i could ask for. if i'm in the area again i know there's a del taco i can count on. n nreturn factor 75","neutral, approval, realization","[INST] A customer left us a 3-star review: 'whenever i'm looking for something quick to eat and there's a del taco nearby, it's one of the first places i consider. i was playing golf at the wig wam golf course and this location was right off the 101, so i stopped to grab breakfast before my round of golf. n ni ordered 2 del cheeseburgers 4.58 via the drive thru. it came out fast, fresh, and accurate....there's not much more i could ask for. if i'm in the area again i know there's a del taco i can count on. n nreturn factor 75' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'whenever i'm looking for something quick to eat and there's a del taco nearby, it's one of the first places i consider. i was playing golf at the wig wam golf course and this location was right off the 101, so i stopped to grab breakfast before my round of golf. n ni ordered 2 del cheeseburgers 4.58 via the drive thru. it came out fast, fresh, and accurate....there's not much more i could ask for. if i'm in the area again i know there's a del taco i can count on. n nreturn factor 75' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Enhance the ambiance of the dining area, especially at locations near golf courses, to create a more relaxing and enjoyable environment for customers who may be coming from a golf game.

2. Offer a variety of breakfast options to cater to a wider range of preferences and dietary needs. This could help attract more customers and increase repeat business.

3. Consider implementing a loyalty program to reward regular customers like this one, who frequently visit Del Taco. This could help increase the return factor score."
3,"After much anticipation, I finally made it out to Baoding...for lunch.\n\nI had the chef's special: Szechuan shrimp, chicken and beef with brown rice. It wasn't horrible, but it was bland. Very bland. I expected spicy as the description stated, but its about as spicy as a spicy chicken from Wendys. The baby corn in the dish tastes like it was just taken out of it's soaking liquid (or can) and thrown right in without being drained. It tasted very watery and has not absorbed any flavor from the gravy (and yes I know the corn won't absorb much flavor at all).\n\nSince this restaurant is highly praised, I just going to have to come back another time. Maybe for dinner and I'll just hope they won't disappoint me then too.  \n\nOn the plus side though, my fortune says, \""You will inherit money and jewelry.\"" Wait a second, hmm.... inherit? That isn't necessarily a good thing is it?","after much anticipation, i finally made it out to baoding...for lunch. n ni had the chef's special szechuan shrimp, chicken and beef with brown rice. it wasn't horrible, but it was bland. very bland. i expected spicy as the description stated, but its about as spicy as a spicy chicken from wendys. the baby corn in the dish tastes like it was just taken out of it's soaking liquid or can and thrown right in without being drained. it tasted very watery and has not absorbed any flavor from the gravy and yes i know the corn won't absorb much flavor at all . n nsince this restaurant is highly praised, i just going to have to come back another time. maybe for dinner and i'll just hope they won't disappoint me then too. n non the plus side though, my fortune says, you will inherit money and jewelry. wait a second, hmm.... inherit? that isn't necessarily a good thing is it?","neutral, disappointment, approval","[INST] A customer left us a 3-star review: 'after much anticipation, i finally made it out to baoding...for lunch. n ni had the chef's special szechuan shrimp, chicken and beef with brown rice. it wasn't horrible, but it was bland. very bland. i expected spicy as the description stated, but its about as spicy as a spicy chicken from wendys. the baby corn in the dish tastes like it was just taken out of it's soaking liquid or can and thrown right in without being drained. it tasted very watery and has not absorbed any flavor from the gravy and yes i know the corn won't absorb much flavor at all . n nsince this restaurant is highly praised, i just going to have to come back another time. maybe for dinner and i'll just hope they won't disappoint me then too. n non the plus side though, my fortune says, you will inherit money and jewelry. wait a second, hmm.... inherit? that isn't necessarily a good thing is it?' The customer feels neutral, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'after much anticipation, i finally made it out to baoding...for lunch. n ni had the chef's special szechuan shrimp, chicken and beef with brown rice. it wasn't horrible, but it was bland. very bland. i expected spicy as the description stated, but its about as spicy as a spicy chicken from wendys. the baby corn in the dish tastes like it was just taken out of it's soaking liquid or can and thrown right in without being drained. it tasted very watery and has not absorbed any flavor from the gravy and yes i know the corn won't absorb much flavor at all . n nsince this restaurant is highly praised, i just going to have to come back another time. maybe for dinner and i'll just hope they won't disappoint me then too. n non the plus side though, my fortune says, you will inherit money and jewelry. wait a second, hmm.... inherit? that isn't necessarily a good thing is it?' The customer feels neutral, disappointment, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can:

1. Enhance the flavors of our dishes, particularly the Szechuan specials, to meet the customer's expectations for spiciness.
2. Improve the preparation of the baby corn, ensuring it is properly drained and seasoned to avoid a watery taste.
3. Train our staff to provide more detailed explanations of dishes, especially those with descriptive names, to manage customer expectations.
4. Offer a follow-up visit to the customer, either for dinner or a complimentary meal, to address their concerns and demonstrate our commitment to their satisfaction."
3,I ordered the seafood trio over risotto. I wish I would have ordered something else because my plate was 1/3 of the size of everyone else's but was more expensive than anyone else's. The salmon and shrimp tasted good but the rest was just ok. For appetizers we got the calamari and spinach artichoke dip. Those were really good. And for dessert a peanut butter mousse thing that was awesome. Overall it was just an ok experience. Don't hate it. Don't love it. If someone wanted to go I wouldn't object but I wouldn't go out of my way to go there.,i ordered the seafood trio over risotto. i wish i would have ordered something else because my plate was 1 3 of the size of everyone else's but was more expensive than anyone else's. the salmon and shrimp tasted good but the rest was just ok. for appetizers we got the calamari and spinach artichoke dip. those were really good. and for dessert a peanut butter mousse thing that was awesome. overall it was just an ok experience. don't hate it. don't love it. if someone wanted to go i wouldn't object but i wouldn't go out of my way to go there.,"admiration, desire, disapproval","[INST] A customer left us a 3-star review: 'i ordered the seafood trio over risotto. i wish i would have ordered something else because my plate was 1 3 of the size of everyone else's but was more expensive than anyone else's. the salmon and shrimp tasted good but the rest was just ok. for appetizers we got the calamari and spinach artichoke dip. those were really good. and for dessert a peanut butter mousse thing that was awesome. overall it was just an ok experience. don't hate it. don't love it. if someone wanted to go i wouldn't object but i wouldn't go out of my way to go there.' The customer feels admiration, desire, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i ordered the seafood trio over risotto. i wish i would have ordered something else because my plate was 1 3 of the size of everyone else's but was more expensive than anyone else's. the salmon and shrimp tasted good but the rest was just ok. for appetizers we got the calamari and spinach artichoke dip. those were really good. and for dessert a peanut butter mousse thing that was awesome. overall it was just an ok experience. don't hate it. don't love it. if someone wanted to go i wouldn't object but i wouldn't go out of my way to go there.' The customer feels admiration, desire, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Address the size issue: Ensure that the seafood trio over risotto is consistently sized and priced fairly compared to other dishes on the menu.

2. Improve communication: Make it clear on the menu or through staff recommendations that the seafood trio may be a larger portion than other dishes.

3. Enhance the main course: Focus on improving the quality and taste of the less popular items on the menu, such as the clams and mussels, to make the overall dining experience more enjoyable for the customer."
3,"Yum! Who doesn't like a good panini? Thanks again to Groupon, got to try out a place I wouldn't have normally sought out. Thank you too to the Yelpers for the advice on its location. Definately tucked in next to Handlebar Jay's.\n\nWent on a late Sunday evening, super slow. Very nice and casual bartender who also ended up being our cook and server. Out of a few things we wanted to try (the gorgonzolla/fig app) which was a bummer but his recommendations made up for it. Ended up having the goat cheese & slow roasted tomatoes crustini. YUM!!! I had the chicken panini, date had itallian press. Both were enjoyed and had leftovers for the next day. \n\nMade a special trip across town for this place. I would go back but just wish it were closer.","yum! who doesn't like a good panini? thanks again to groupon, got to try out a place i wouldn't have normally sought out. thank you too to the yelpers for the advice on its location. definately tucked in next to handlebar jay's. n nwent on a late sunday evening, super slow. very nice and casual bartender who also ended up being our cook and server. out of a few things we wanted to try the gorgonzolla fig app which was a bummer but his recommendations made up for it. ended up having the goat cheese slow roasted tomatoes crustini. yum!!! i had the chicken panini, date had itallian press. both were enjoyed and had leftovers for the next day. n nmade a special trip across town for this place. i would go back but just wish it were closer.","gratitude, curiosity, confusion","[INST] A customer left us a 3-star review: 'yum! who doesn't like a good panini? thanks again to groupon, got to try out a place i wouldn't have normally sought out. thank you too to the yelpers for the advice on its location. definately tucked in next to handlebar jay's. n nwent on a late sunday evening, super slow. very nice and casual bartender who also ended up being our cook and server. out of a few things we wanted to try the gorgonzolla fig app which was a bummer but his recommendations made up for it. ended up having the goat cheese slow roasted tomatoes crustini. yum!!! i had the chicken panini, date had itallian press. both were enjoyed and had leftovers for the next day. n nmade a special trip across town for this place. i would go back but just wish it were closer.' The customer feels gratitude, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'yum! who doesn't like a good panini? thanks again to groupon, got to try out a place i wouldn't have normally sought out. thank you too to the yelpers for the advice on its location. definately tucked in next to handlebar jay's. n nwent on a late sunday evening, super slow. very nice and casual bartender who also ended up being our cook and server. out of a few things we wanted to try the gorgonzolla fig app which was a bummer but his recommendations made up for it. ended up having the goat cheese slow roasted tomatoes crustini. yum!!! i had the chicken panini, date had itallian press. both were enjoyed and had leftovers for the next day. n nmade a special trip across town for this place. i would go back but just wish it were closer.' The customer feels gratitude, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Stock a wider variety of menu items, especially popular ones like the Gorgonzola fig appetizer that was out of stock during their visit.

2. Improve staffing levels, particularly on Sundays, to ensure a more timely service.

3. Consider offering delivery or takeout options to make it more convenient for customers to visit your restaurant, especially if it's not centrally located.

4. Train staff to provide more detailed recommendations when items on the menu are unavailable, to help customers make informed choices."
3,"Nice room terrible service at check-in.   This must be a recurring issue since while I was waiting for 5 hours fir my room I heard from a dealer at the blackjack table, without even mentioning anything, that she could help make the experience at the front desk better.  All I asked her was to deal me good cards.   If they expect to be part of Ritz Carlton they better train the front desk staff to act like it.  Otherwise the rooms are very nice and the rest of the facility is great.","nice room terrible service at check in. this must be a recurring issue since while i was waiting for 5 hours fir my room i heard from a dealer at the blackjack table, without even mentioning anything, that she could help make the experience at the front desk better. all i asked her was to deal me good cards. if they expect to be part of ritz carlton they better train the front desk staff to act like it. otherwise the rooms are very nice and the rest of the facility is great.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'nice room terrible service at check in. this must be a recurring issue since while i was waiting for 5 hours fir my room i heard from a dealer at the blackjack table, without even mentioning anything, that she could help make the experience at the front desk better. all i asked her was to deal me good cards. if they expect to be part of ritz carlton they better train the front desk staff to act like it. otherwise the rooms are very nice and the rest of the facility is great.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'nice room terrible service at check in. this must be a recurring issue since while i was waiting for 5 hours fir my room i heard from a dealer at the blackjack table, without even mentioning anything, that she could help make the experience at the front desk better. all i asked her was to deal me good cards. if they expect to be part of ritz carlton they better train the front desk staff to act like it. otherwise the rooms are very nice and the rest of the facility is great.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we should focus on enhancing our check-in process and training our front desk staff to provide Ritz Carlton-level service. This includes:

1. Reducing wait times at check-in to minimize delays.
2. Providing prompt and courteous assistance to guests.
3. Training staff to handle customer complaints and inquiries effectively.
4. Encouraging staff to go above and beyond to create memorable experiences for guests.
5. Following up with the customer to address their concerns and offer a solution or compensation for the inconvenience experienced."
3,"Breakfast burritos are awesome!  Choose from bacon, sausage, ham ... or my favorite - no meat.  Really good food.  In a hurry or don't want to wait? No problem - call ahead and your order will be ready when you get there.\n\nWe usually place our order and then head next door to Starbucks and get our morning caffeine fix...by the time we get back - order is ready!  \n\nPrices are reasonable.  Service is good.  Food is what you'd expect.  Nachos, burritos, enchilada plates are all very good.  Taquitos can be a little dry, but hey - that's what sour cream is for. Right?\nOh yeah - tons of FREE parking!","breakfast burritos are awesome! choose from bacon, sausage, ham ... or my favorite no meat. really good food. in a hurry or don't want to wait? no problem call ahead and your order will be ready when you get there. n nwe usually place our order and then head next door to starbucks and get our morning caffeine fix...by the time we get back order is ready! n nprices are reasonable. service is good. food is what you'd expect. nachos, burritos, enchilada plates are all very good. taquitos can be a little dry, but hey that's what sour cream is for. right? noh yeah tons of free parking!","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'breakfast burritos are awesome! choose from bacon, sausage, ham ... or my favorite no meat. really good food. in a hurry or don't want to wait? no problem call ahead and your order will be ready when you get there. n nwe usually place our order and then head next door to starbucks and get our morning caffeine fix...by the time we get back order is ready! n nprices are reasonable. service is good. food is what you'd expect. nachos, burritos, enchilada plates are all very good. taquitos can be a little dry, but hey that's what sour cream is for. right? noh yeah tons of free parking!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'breakfast burritos are awesome! choose from bacon, sausage, ham ... or my favorite no meat. really good food. in a hurry or don't want to wait? no problem call ahead and your order will be ready when you get there. n nwe usually place our order and then head next door to starbucks and get our morning caffeine fix...by the time we get back order is ready! n nprices are reasonable. service is good. food is what you'd expect. nachos, burritos, enchilada plates are all very good. taquitos can be a little dry, but hey that's what sour cream is for. right? noh yeah tons of free parking!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Enhance the taquitos by ensuring they are moist and flavorful, reducing the need for excessive sour cream.
2. Offer a loyalty program or incentives for frequent customers, encouraging them to return more often.
3. Improve communication with customers about new menu items, promotions, or changes in service hours.
4. Consider offering a mobile ordering system to streamline the ordering process and reduce wait times.
5. Provide more seating options or a comfortable waiting area for customers who choose to dine-in."
3,"I've ordered some great gifts online from them, and when I was recently in Madison I had to stop by. They have an amazing selection of cheeses, but I wasn't as blown away as I had hoped. Maybe it was because they were a bit busy, but no one said hello or offered any help until we had been in the store for at least 15 minutes. I guess that just turned me off a little bit.\nHowever, if I lived nearby I can imagine that I would be in here a lot. They have some good looking cheeses in those cabinets, and I would eagerly try every one at least once.","i've ordered some great gifts online from them, and when i was recently in madison i had to stop by. they have an amazing selection of cheeses, but i wasn't as blown away as i had hoped. maybe it was because they were a bit busy, but no one said hello or offered any help until we had been in the store for at least 15 minutes. i guess that just turned me off a little bit. nhowever, if i lived nearby i can imagine that i would be in here a lot. they have some good looking cheeses in those cabinets, and i would eagerly try every one at least once.","disappointment, neutral, admiration","[INST] A customer left us a 3-star review: 'i've ordered some great gifts online from them, and when i was recently in madison i had to stop by. they have an amazing selection of cheeses, but i wasn't as blown away as i had hoped. maybe it was because they were a bit busy, but no one said hello or offered any help until we had been in the store for at least 15 minutes. i guess that just turned me off a little bit. nhowever, if i lived nearby i can imagine that i would be in here a lot. they have some good looking cheeses in those cabinets, and i would eagerly try every one at least once.' The customer feels disappointment, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i've ordered some great gifts online from them, and when i was recently in madison i had to stop by. they have an amazing selection of cheeses, but i wasn't as blown away as i had hoped. maybe it was because they were a bit busy, but no one said hello or offered any help until we had been in the store for at least 15 minutes. i guess that just turned me off a little bit. nhowever, if i lived nearby i can imagine that i would be in here a lot. they have some good looking cheeses in those cabinets, and i would eagerly try every one at least once.' The customer feels disappointment, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider implementing the following changes:

1. Enhance customer service: Train staff to greet customers promptly upon entry and offer assistance as needed. This can help create a welcoming atmosphere and make customers feel valued.

2. Optimize store traffic: If the store tends to get busy, consider implementing strategies to manage foot traffic more effectively. This could include hiring additional staff during peak hours or rearranging the store layout to minimize congestion.

3. Personalize the shopping experience: Encourage staff to engage with customers, ask about their preferences, and offer recommendations based on their tastes. This can help create a more tailored shopping experience and increase customer satisfaction."
3,"L'endroit est correct si on veut manger un morceau entres amis, mais on ne s'y pr\u00e9lasse pas trop longtemps. Les cocktails sont fades et donc un peu chers, la pizza y est mangeable mais les saveurs sont le plus souvent mal dos\u00e9e (Entres autres, ma pizza saumon fum\u00e9 et gingembre ne go\u00fbtait que le gingembre intense..), et on y joue la pire musique de l'univers. Par contre, fans de croutes minces r\u00e9jouissez-vous! La croute \u00e0 pizza est ben bonne, mais c'est pas assez pour me donner envie de revenir pour une occasion sp\u00e9ciale. \n\nPlus pour un stop rapide si je suis avec une gang d'amis difficiles, parce que tout le monde peut y trouver une pizza \u00e0 son go\u00fbt, \u00e0 peu pr\u00e8s.","l'endroit est correct si on veut manger un morceau entres amis, mais on ne s'y pr u00e9lasse pas trop longtemps. les cocktails sont fades et donc un peu chers, la pizza y est mangeable mais les saveurs sont le plus souvent mal dos u00e9e entres autres, ma pizza saumon fum u00e9 et gingembre ne go u00fbtait que le gingembre intense.. , et on y joue la pire musique de l'univers. par contre, fans de croutes minces r u00e9jouissez vous! la croute u00e0 pizza est ben bonne, mais c'est pas assez pour me donner envie de revenir pour une occasion sp u00e9ciale. n nplus pour un stop rapide si je suis avec une gang d'amis difficiles, parce que tout le monde peut y trouver une pizza u00e0 son go u00fbt, u00e0 peu pr u00e8s.","neutral, approval, realization","[INST] A customer left us a 3-star review: 'l'endroit est correct si on veut manger un morceau entres amis, mais on ne s'y pr u00e9lasse pas trop longtemps. les cocktails sont fades et donc un peu chers, la pizza y est mangeable mais les saveurs sont le plus souvent mal dos u00e9e entres autres, ma pizza saumon fum u00e9 et gingembre ne go u00fbtait que le gingembre intense.. , et on y joue la pire musique de l'univers. par contre, fans de croutes minces r u00e9jouissez vous! la croute u00e0 pizza est ben bonne, mais c'est pas assez pour me donner envie de revenir pour une occasion sp u00e9ciale. n nplus pour un stop rapide si je suis avec une gang d'amis difficiles, parce que tout le monde peut y trouver une pizza u00e0 son go u00fbt, u00e0 peu pr u00e8s.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'l'endroit est correct si on veut manger un morceau entres amis, mais on ne s'y pr u00e9lasse pas trop longtemps. les cocktails sont fades et donc un peu chers, la pizza y est mangeable mais les saveurs sont le plus souvent mal dos u00e9e entres autres, ma pizza saumon fum u00e9 et gingembre ne go u00fbtait que le gingembre intense.. , et on y joue la pire musique de l'univers. par contre, fans de croutes minces r u00e9jouissez vous! la croute u00e0 pizza est ben bonne, mais c'est pas assez pour me donner envie de revenir pour une occasion sp u00e9ciale. n nplus pour un stop rapide si je suis avec une gang d'amis difficiles, parce que tout le monde peut y trouver une pizza u00e0 son go u00fbt, u00e0 peu pr u00e8s.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Address the issue of flavors being poorly balanced, especially in the salmon and ginger pizza. Consider hiring a chef or consulting with one to improve the taste and balance of ingredients.

2. Cocktails: Improve the quality and variety of cocktails offered. This could involve hiring a mixologist or researching popular cocktail recipes to offer a more diverse and appealing selection.

3. Music: Change the music played in the restaurant to something more appealing to a wider audience. This could involve creating a playlist that caters to a variety of tastes."
3,"I had been to the Breakfast Joynt once several years ago. It was not terribly memorable but there was a really great Groupon available on this particular day and the lunchtime crew and I were in the mood to eat out.  On the surface the Joynt seemed like it would meet all our lunch time needs. Close proximity to the office-check. Breakfast and standard lunch fair-check. Good pricing (especially with the Groupon)-check and check. After much deliberation with my lunchtime crew we headed over. \n\nAs soon as we entered we were greeted by a friendly gentlemen and we selected a table.The atmosphere is nice and relaxing, though the decor is a bit confusing (Chicago memorabilia plus Packers and Vikings stuff?)  I chose the egg salad sandwich and we all ordered. That's when things went downhill. Though our waitress was generally friendly, service was incredibly slow. So slow, in fact, that we overheard the table next to ours complaining about the same thing. Suddenly our \""quick\"" lunch break turned into something much less quick. \n\nOnce our food arrived we were all generally pleased. The food was tasty. However it had taken so long to arrive that we immediately asked for our check and fumbled for our wallets with one hand while eating with the other. \n\nOverall the food was fine, but the super slow service makes me wonder if this isn't a better place to phone in a to go order, rather than dining in.  Maybe we will hit this place up again when we are in the mood for a lunch hour that is a bit more leisurely in it's pace. \n\nPS-Avoid the ranch dressing. It will not meet your french fry dipping needs!","i had been to the breakfast joynt once several years ago. it was not terribly memorable but there was a really great groupon available on this particular day and the lunchtime crew and i were in the mood to eat out. on the surface the joynt seemed like it would meet all our lunch time needs. close proximity to the office check. breakfast and standard lunch fair check. good pricing especially with the groupon check and check. after much deliberation with my lunchtime crew we headed over. n nas soon as we entered we were greeted by a friendly gentlemen and we selected a table.the atmosphere is nice and relaxing, though the decor is a bit confusing chicago memorabilia plus packers and vikings stuff? i chose the egg salad sandwich and we all ordered. that's when things went downhill. though our waitress was generally friendly, service was incredibly slow. so slow, in fact, that we overheard the table next to ours complaining about the same thing. suddenly our quick lunch break turned into something much less quick. n nonce our food arrived we were all generally pleased. the food was tasty. however it had taken so long to arrive that we immediately asked for our check and fumbled for our wallets with one hand while eating with the other. n noverall the food was fine, but the super slow service makes me wonder if this isn't a better place to phone in a to go order, rather than dining in. maybe we will hit this place up again when we are in the mood for a lunch hour that is a bit more leisurely in it's pace. n nps avoid the ranch dressing. it will not meet your french fry dipping needs!","joy, admiration, approval","[INST] A customer left us a 3-star review: 'i had been to the breakfast joynt once several years ago. it was not terribly memorable but there was a really great groupon available on this particular day and the lunchtime crew and i were in the mood to eat out. on the surface the joynt seemed like it would meet all our lunch time needs. close proximity to the office check. breakfast and standard lunch fair check. good pricing especially with the groupon check and check. after much deliberation with my lunchtime crew we headed over. n nas soon as we entered we were greeted by a friendly gentlemen and we selected a table.the atmosphere is nice and relaxing, though the decor is a bit confusing chicago memorabilia plus packers and vikings stuff? i chose the egg salad sandwich and we all ordered. that's when things went downhill. though our waitress was generally friendly, service was incredibly slow. so slow, in fact, that we overheard the table next to ours complaining about the same thing. suddenly our quick lunch break turned into something much less quick. n nonce our food arrived we were all generally pleased. the food was tasty. however it had taken so long to arrive that we immediately asked for our check and fumbled for our wallets with one hand while eating with the other. n noverall the food was fine, but the super slow service makes me wonder if this isn't a better place to phone in a to go order, rather than dining in. maybe we will hit this place up again when we are in the mood for a lunch hour that is a bit more leisurely in it's pace. n nps avoid the ranch dressing. it will not meet your french fry dipping needs!' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i had been to the breakfast joynt once several years ago. it was not terribly memorable but there was a really great groupon available on this particular day and the lunchtime crew and i were in the mood to eat out. on the surface the joynt seemed like it would meet all our lunch time needs. close proximity to the office check. breakfast and standard lunch fair check. good pricing especially with the groupon check and check. after much deliberation with my lunchtime crew we headed over. n nas soon as we entered we were greeted by a friendly gentlemen and we selected a table.the atmosphere is nice and relaxing, though the decor is a bit confusing chicago memorabilia plus packers and vikings stuff? i chose the egg salad sandwich and we all ordered. that's when things went downhill. though our waitress was generally friendly, service was incredibly slow. so slow, in fact, that we overheard the table next to ours complaining about the same thing. suddenly our quick lunch break turned into something much less quick. n nonce our food arrived we were all generally pleased. the food was tasty. however it had taken so long to arrive that we immediately asked for our check and fumbled for our wallets with one hand while eating with the other. n noverall the food was fine, but the super slow service makes me wonder if this isn't a better place to phone in a to go order, rather than dining in. maybe we will hit this place up again when we are in the mood for a lunch hour that is a bit more leisurely in it's pace. n nps avoid the ranch dressing. it will not meet your french fry dipping needs!' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Speed up service: The customer mentioned that service was incredibly slow, which led to a less enjoyable lunch break. We can work on improving the efficiency of our service, ensuring that orders are delivered promptly.

2. Communicate wait times: If there are delays in service, it would be helpful to inform customers about the wait time. This can help manage expectations and prevent frustration.

3. Consider table management: The customer overheard the table next to them complaining about slow service. This suggests that there may be issues with table management, such as overcrowding or understaffing during peak hours."
3,"This is a solid joint for mexican food. It's not gourmet, but it's not a total dive either.\n\nI stopped in for dinner last week with my Dad, and we sat down in the dining area (non-smoking). Very quickly, the room started to smell like someone was smoking weed. Of course, I pretended to not know what the smell was, but my Dad caught my lie. That turned into an awkward dinner conversation. Oh well.\n\nThe server was very kind and offered to move us to the bar area, without us asking.\n\nIn any case....when you are seated, you get a nice plate of chips, salsa, and bean dip.\n\nThe food is quite good. Lots of options. There is a \""healthy\"" menu, as well as a \""seniors\"" menu. \n\nI opted for the Chicken Sarandeado. A grilled chicken breast that was nicely seasoned, served with tortillas, rice, beans and pico. \n\nNothing about this place stands out as life-changing, but this place is A-Ok and I would come back because the service was good, the food was good, and atmosphere was fun.\n\nSalud!","this is a solid joint for mexican food. it's not gourmet, but it's not a total dive either. n ni stopped in for dinner last week with my dad, and we sat down in the dining area non smoking . very quickly, the room started to smell like someone was smoking weed. of course, i pretended to not know what the smell was, but my dad caught my lie. that turned into an awkward dinner conversation. oh well. n nthe server was very kind and offered to move us to the bar area, without us asking. n nin any case....when you are seated, you get a nice plate of chips, salsa, and bean dip. n nthe food is quite good. lots of options. there is a healthy menu, as well as a seniors menu. n ni opted for the chicken sarandeado. a grilled chicken breast that was nicely seasoned, served with tortillas, rice, beans and pico. n nnothing about this place stands out as life changing, but this place is a ok and i would come back because the service was good, the food was good, and atmosphere was fun. n nsalud!","embarrassment, neutral, annoyance","[INST] A customer left us a 3-star review: 'this is a solid joint for mexican food. it's not gourmet, but it's not a total dive either. n ni stopped in for dinner last week with my dad, and we sat down in the dining area non smoking . very quickly, the room started to smell like someone was smoking weed. of course, i pretended to not know what the smell was, but my dad caught my lie. that turned into an awkward dinner conversation. oh well. n nthe server was very kind and offered to move us to the bar area, without us asking. n nin any case....when you are seated, you get a nice plate of chips, salsa, and bean dip. n nthe food is quite good. lots of options. there is a healthy menu, as well as a seniors menu. n ni opted for the chicken sarandeado. a grilled chicken breast that was nicely seasoned, served with tortillas, rice, beans and pico. n nnothing about this place stands out as life changing, but this place is a ok and i would come back because the service was good, the food was good, and atmosphere was fun. n nsalud!' The customer feels embarrassment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this is a solid joint for mexican food. it's not gourmet, but it's not a total dive either. n ni stopped in for dinner last week with my dad, and we sat down in the dining area non smoking . very quickly, the room started to smell like someone was smoking weed. of course, i pretended to not know what the smell was, but my dad caught my lie. that turned into an awkward dinner conversation. oh well. n nthe server was very kind and offered to move us to the bar area, without us asking. n nin any case....when you are seated, you get a nice plate of chips, salsa, and bean dip. n nthe food is quite good. lots of options. there is a healthy menu, as well as a seniors menu. n ni opted for the chicken sarandeado. a grilled chicken breast that was nicely seasoned, served with tortillas, rice, beans and pico. n nnothing about this place stands out as life changing, but this place is a ok and i would come back because the service was good, the food was good, and atmosphere was fun. n nsalud!' The customer feels embarrassment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Enforce a strict no-smoking policy in all dining areas, including the non-smoking section, to prevent incidents like the one described in the review.

2. Train staff to be more aware of potential odors that may affect customers' dining experience, and take immediate action to address any issues.

3. Offer a more discreet solution for moving customers who are uncomfortable with their current seating, such as a private conversation with the server or a more subtle gesture to move them."
3,"The lunch specials are pretty average when compared to others around town. (I personally think the flavors and portions are bigger, with a smaller price tag, at nearby Thai Food To Go)  But I go there for their beautifully seasoned Eggplant with Fried Tofu.  They also have a great happy hour special which is available Mon-Fri from 4-6pm and all day on the weekends.  They offer almost any of their appetizers for $4 each.  This is a steal for their calamari (lightly breaded and perfectly tender) and perfectly crunchy and seasoned Thai dumplings.","the lunch specials are pretty average when compared to others around town. i personally think the flavors and portions are bigger, with a smaller price tag, at nearby thai food to go but i go there for their beautifully seasoned eggplant with fried tofu. they also have a great happy hour special which is available mon fri from 4 6pm and all day on the weekends. they offer almost any of their appetizers for 4 each. this is a steal for their calamari lightly breaded and perfectly tender and perfectly crunchy and seasoned thai dumplings.","neutral, admiration, approval","[INST] A customer left us a 3-star review: 'the lunch specials are pretty average when compared to others around town. i personally think the flavors and portions are bigger, with a smaller price tag, at nearby thai food to go but i go there for their beautifully seasoned eggplant with fried tofu. they also have a great happy hour special which is available mon fri from 4 6pm and all day on the weekends. they offer almost any of their appetizers for 4 each. this is a steal for their calamari lightly breaded and perfectly tender and perfectly crunchy and seasoned thai dumplings.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the lunch specials are pretty average when compared to others around town. i personally think the flavors and portions are bigger, with a smaller price tag, at nearby thai food to go but i go there for their beautifully seasoned eggplant with fried tofu. they also have a great happy hour special which is available mon fri from 4 6pm and all day on the weekends. they offer almost any of their appetizers for 4 each. this is a steal for their calamari lightly breaded and perfectly tender and perfectly crunchy and seasoned thai dumplings.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on enhancing the overall quality and consistency of our lunch specials to make them more competitive with other nearby establishments. Additionally, we could consider offering a wider variety of options within our lunch specials menu to cater to a broader range of tastes. Lastly, maintaining the quality of our signature dishes, such as the eggplant with fried tofu, is crucial to keep the customer satisfied. Offering promotions like the happy hour special on days other than just weekends might also be appreciated."
3,"Policing isn't a topic which interests me from a purely factual point of view, but I can still appreciate a well put together Museum.\n\nEdinburgh Police Centre Museum is a wee free museum on the Royal Mile. It's run by Lothian and Borders Police, but the museum isn't from a too overly police perspective. It tells the story of Edinburgh's police force and some of the more colourful episodes of Edinburgh's criminal history. Despite my initial lack of enthusiasm even I managed to find the displays entertaining.\n\nThe museum is literally one room and shouldn't take long to look around. The space is used efficiently and there's a decent amount to take in considering.\n\nIt's free, it doesn't take long and it's right in the middle of town. So if you are at all interested, you have no excuse to pop in.","policing isn't a topic which interests me from a purely factual point of view, but i can still appreciate a well put together museum. n nedinburgh police centre museum is a wee free museum on the royal mile. it's run by lothian and borders police, but the museum isn't from a too overly police perspective. it tells the story of edinburgh's police force and some of the more colourful episodes of edinburgh's criminal history. despite my initial lack of enthusiasm even i managed to find the displays entertaining. n nthe museum is literally one room and shouldn't take long to look around. the space is used efficiently and there's a decent amount to take in considering. n nit's free, it doesn't take long and it's right in the middle of town. so if you are at all interested, you have no excuse to pop in.","admiration, approval, joy","[INST] A customer left us a 3-star review: 'policing isn't a topic which interests me from a purely factual point of view, but i can still appreciate a well put together museum. n nedinburgh police centre museum is a wee free museum on the royal mile. it's run by lothian and borders police, but the museum isn't from a too overly police perspective. it tells the story of edinburgh's police force and some of the more colourful episodes of edinburgh's criminal history. despite my initial lack of enthusiasm even i managed to find the displays entertaining. n nthe museum is literally one room and shouldn't take long to look around. the space is used efficiently and there's a decent amount to take in considering. n nit's free, it doesn't take long and it's right in the middle of town. so if you are at all interested, you have no excuse to pop in.' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'policing isn't a topic which interests me from a purely factual point of view, but i can still appreciate a well put together museum. n nedinburgh police centre museum is a wee free museum on the royal mile. it's run by lothian and borders police, but the museum isn't from a too overly police perspective. it tells the story of edinburgh's police force and some of the more colourful episodes of edinburgh's criminal history. despite my initial lack of enthusiasm even i managed to find the displays entertaining. n nthe museum is literally one room and shouldn't take long to look around. the space is used efficiently and there's a decent amount to take in considering. n nit's free, it doesn't take long and it's right in the middle of town. so if you are at all interested, you have no excuse to pop in.' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Expand the museum: Since the customer mentions that the museum is small and only one room, we could consider expanding the museum to provide more content and a more immersive experience. This could include additional exhibits, interactive displays, or even a timeline of Edinburgh's criminal history.

2. Provide more context: While the customer appreciates the museum, they mention that they are not particularly interested in the topic of policing. To cater to a wider audience, we could provide more context and background information on the exhibits, making them more accessible to those who may not have a strong interest in the subject matter."
3,Decided to try this place for after dinner drinks with wifey. They have a good selection of brews and an overall cool place to hang out.  Didn't have a chance to check out the food menu. Place is worth a visit for drinks or just hanging out.,decided to try this place for after dinner drinks with wifey. they have a good selection of brews and an overall cool place to hang out. didn't have a chance to check out the food menu. place is worth a visit for drinks or just hanging out.,"admiration, approval, neutral","[INST] A customer left us a 3-star review: 'decided to try this place for after dinner drinks with wifey. they have a good selection of brews and an overall cool place to hang out. didn't have a chance to check out the food menu. place is worth a visit for drinks or just hanging out.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'decided to try this place for after dinner drinks with wifey. they have a good selection of brews and an overall cool place to hang out. didn't have a chance to check out the food menu. place is worth a visit for drinks or just hanging out.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Encourage food sampling: Offer a complimentary appetizer or small dish to customers who are dining primarily for drinks. This could help them explore your food menu and potentially discover new favorites.

2. Improve staff engagement: Train your staff to engage with customers more effectively, asking if they'd like to try any dishes from the menu or offering recommendations based on their preferences.

3. Enhance ambiance: If possible, create a more inviting atmosphere that encourages customers to linger and explore the food menu. This could include soft music, comfortable seating, or thoughtful decor."
3,"THE place to try in Montreal for a touristy taste of poutine. 25+ different types on the menu. Very busy all year round with locals and tourists alike. Yes, there are better poutines out there but there's only one La banquise. So do try it and make your own opinion of it. You'll like it or you won't but at least it'll be a 'check' on your list of things-to-try-in-Montreal!","the place to try in montreal for a touristy taste of poutine. 25 different types on the menu. very busy all year round with locals and tourists alike. yes, there are better poutines out there but there's only one la banquise. so do try it and make your own opinion of it. you'll like it or you won't but at least it'll be a 'check' on your list of things to try in montreal!","approval, neutral, confusion","[INST] A customer left us a 3-star review: 'the place to try in montreal for a touristy taste of poutine. 25 different types on the menu. very busy all year round with locals and tourists alike. yes, there are better poutines out there but there's only one la banquise. so do try it and make your own opinion of it. you'll like it or you won't but at least it'll be a 'check' on your list of things to try in montreal!' The customer feels approval, neutral, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the place to try in montreal for a touristy taste of poutine. 25 different types on the menu. very busy all year round with locals and tourists alike. yes, there are better poutines out there but there's only one la banquise. so do try it and make your own opinion of it. you'll like it or you won't but at least it'll be a 'check' on your list of things to try in montreal!' The customer feels approval, neutral, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at our establishment, we could consider the following actions:

1. Improve service speed: The customer mentions that the place is very busy all year round, which may lead to longer wait times. We could focus on improving service speed to ensure customers are attended to promptly.

2. Enhance food quality: While the customer acknowledges that La Banquise is a must-try for tourists, they also suggest that there are better poutines out there. We could focus on improving the quality of our poutine offerings to meet or exceed customer expectations."
3,"I've been here on 2 occasions. The first time I got the fried chicken benedict and it was not that great to me. I thought the smothering of the whole plate with the chipotle cream sauce ruined it for me. My second trip yielded much better results. I had the salmon scramble with brie cheese. It was delicious! Of course the portions are outrageous, but not a bad meal. Three people for breakfast was $76 with Mimosas of course.","i've been here on 2 occasions. the first time i got the fried chicken benedict and it was not that great to me. i thought the smothering of the whole plate with the chipotle cream sauce ruined it for me. my second trip yielded much better results. i had the salmon scramble with brie cheese. it was delicious! of course the portions are outrageous, but not a bad meal. three people for breakfast was 76 with mimosas of course.","admiration, disappointment, approval","[INST] A customer left us a 3-star review: 'i've been here on 2 occasions. the first time i got the fried chicken benedict and it was not that great to me. i thought the smothering of the whole plate with the chipotle cream sauce ruined it for me. my second trip yielded much better results. i had the salmon scramble with brie cheese. it was delicious! of course the portions are outrageous, but not a bad meal. three people for breakfast was 76 with mimosas of course.' The customer feels admiration, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i've been here on 2 occasions. the first time i got the fried chicken benedict and it was not that great to me. i thought the smothering of the whole plate with the chipotle cream sauce ruined it for me. my second trip yielded much better results. i had the salmon scramble with brie cheese. it was delicious! of course the portions are outrageous, but not a bad meal. three people for breakfast was 76 with mimosas of course.' The customer feels admiration, disappointment, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Address the issue with the Fried Chicken Benedict: Review the recipe and consider reducing the amount of chipotle cream sauce used, or offer a choice for customers to customize their sauce preferences.

2. Maintain consistency: Ensure that the quality of dishes remains consistent across all visits. This may involve improving kitchen standards, training staff, or implementing quality control measures.

3. Offer customization options: Allow customers to customize their orders to better suit their preferences. This could include sauce choices, ingredient substitutions, or portion sizes."
3,"Am I ever going to find a great nail spot in South Phoenix? Ugh.. There were no magazines while waiting in front, and my nails chipped the second day after having them  filled. \n\nI type, I do not hammer in nails all day.. There is no reason for gel nails to chip this fast. I will give them another chance in hopes it was a fluke, because the guy that did my fill was really nice. Update to follow.","am i ever going to find a great nail spot in south phoenix? ugh.. there were no magazines while waiting in front, and my nails chipped the second day after having them filled. n ni type, i do not hammer in nails all day.. there is no reason for gel nails to chip this fast. i will give them another chance in hopes it was a fluke, because the guy that did my fill was really nice. update to follow.","admiration, curiosity, optimism","[INST] A customer left us a 3-star review: 'am i ever going to find a great nail spot in south phoenix? ugh.. there were no magazines while waiting in front, and my nails chipped the second day after having them filled. n ni type, i do not hammer in nails all day.. there is no reason for gel nails to chip this fast. i will give them another chance in hopes it was a fluke, because the guy that did my fill was really nice. update to follow.' The customer feels admiration, curiosity, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'am i ever going to find a great nail spot in south phoenix? ugh.. there were no magazines while waiting in front, and my nails chipped the second day after having them filled. n ni type, i do not hammer in nails all day.. there is no reason for gel nails to chip this fast. i will give them another chance in hopes it was a fluke, because the guy that did my fill was really nice. update to follow.' The customer feels admiration, curiosity, optimism. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Amenities: Provide magazines or other reading materials for customers waiting in the salon. This can help pass the time more enjoyably and create a more relaxing atmosphere.

2. Quality of Gel Nails: Investigate the cause of the chipped gel nails. This could involve improving the application process, using higher-quality products, or providing better aftercare instructions to customers.

3. Follow-up: Reach out to the customer to express appreciation for their feedback and assure them that we are taking their concerns seriously."
3,"Hash is famous for their chicken and waffle. But I decided to ordered the Kokomo instead which is also popular and my boyfriend ordered the chicken and waffle. \n\nI gotta say, I was disappointed. The meatloaf was dry. It wasn't what I was expecting. It was just bad. \n\nOn the other hand, I did try the Chicken and waffle and it was good. It had crispy skin and you can taste the sweet syrup on it. Well I think it's syrup. \n\nSo the bad: The wait time was super long. It was  About 45 min. And another 40 min for the food.\n\nThe good: chicken was okay good and the beer. \n\nOverall, the chicken was good but nothing spectacular.","hash is famous for their chicken and waffle. but i decided to ordered the kokomo instead which is also popular and my boyfriend ordered the chicken and waffle. n ni gotta say, i was disappointed. the meatloaf was dry. it wasn't what i was expecting. it was just bad. n non the other hand, i did try the chicken and waffle and it was good. it had crispy skin and you can taste the sweet syrup on it. well i think it's syrup. n nso the bad the wait time was super long. it was about 45 min. and another 40 min for the food. n nthe good chicken was okay good and the beer. n noverall, the chicken was good but nothing spectacular.","disappointment, disapproval, neutral","[INST] A customer left us a 3-star review: 'hash is famous for their chicken and waffle. but i decided to ordered the kokomo instead which is also popular and my boyfriend ordered the chicken and waffle. n ni gotta say, i was disappointed. the meatloaf was dry. it wasn't what i was expecting. it was just bad. n non the other hand, i did try the chicken and waffle and it was good. it had crispy skin and you can taste the sweet syrup on it. well i think it's syrup. n nso the bad the wait time was super long. it was about 45 min. and another 40 min for the food. n nthe good chicken was okay good and the beer. n noverall, the chicken was good but nothing spectacular.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'hash is famous for their chicken and waffle. but i decided to ordered the kokomo instead which is also popular and my boyfriend ordered the chicken and waffle. n ni gotta say, i was disappointed. the meatloaf was dry. it wasn't what i was expecting. it was just bad. n non the other hand, i did try the chicken and waffle and it was good. it had crispy skin and you can taste the sweet syrup on it. well i think it's syrup. n nso the bad the wait time was super long. it was about 45 min. and another 40 min for the food. n nthe good chicken was okay good and the beer. n noverall, the chicken was good but nothing spectacular.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Improve the preparation and cooking of the meatloaf to ensure it is moist and flavorful.

2. Wait Time: Reduce the waiting time for food by streamlining the kitchen process or improving communication between the kitchen and the waiting staff.

3. Consistency: Ensure that the quality of food is consistent across all dishes, especially popular ones like the chicken and waffle.

4. Customer Feedback: Actively seek and respond to customer feedback to show that we value their opinions and are committed to improving their dining experience."
3,"Shawarma, pita and garlic sauce can not go wrong with some vegeatables.  Their hummus is alright, and service depends on who you get, some the friendliest in the world others seem to hate their job.  Stick with the Shawarma and it is a no fail.","shawarma, pita and garlic sauce can not go wrong with some vegeatables. their hummus is alright, and service depends on who you get, some the friendliest in the world others seem to hate their job. stick with the shawarma and it is a no fail.","neutral, approval, disapproval","[INST] A customer left us a 3-star review: 'shawarma, pita and garlic sauce can not go wrong with some vegeatables. their hummus is alright, and service depends on who you get, some the friendliest in the world others seem to hate their job. stick with the shawarma and it is a no fail.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'shawarma, pita and garlic sauce can not go wrong with some vegeatables. their hummus is alright, and service depends on who you get, some the friendliest in the world others seem to hate their job. stick with the shawarma and it is a no fail.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistency in Service: Ensure that every interaction with our staff is friendly and professional, regardless of the staff member. This can be achieved through regular training and feedback sessions.

2. Quality of Hummus: Improve the quality of our hummus to match the customer's high expectations for the shawarma, pita, and garlic sauce. This could involve sourcing better ingredients or refining our recipe.

3. Vegetable Options: Consider expanding our vegetable options to cater to a wider range of preferences and dietary needs."
3,"Stopped in to get a gyro.  Friendly service and somehow related to the location on 4th downtown.  The menu has some variety from Wraps & Gyro's to Pide (Turkish Pizza) to kebaps, to regular pizza, salads and wings.  \n\nMy gyro was good.  The fries were pretty good too.  Will have to stop back and try a Pide.  The person next to us had a Pide and said it was his favorite thing on the menu.","stopped in to get a gyro. friendly service and somehow related to the location on 4th downtown. the menu has some variety from wraps gyro's to pide turkish pizza to kebaps, to regular pizza, salads and wings. n nmy gyro was good. the fries were pretty good too. will have to stop back and try a pide. the person next to us had a pide and said it was his favorite thing on the menu.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'stopped in to get a gyro. friendly service and somehow related to the location on 4th downtown. the menu has some variety from wraps gyro's to pide turkish pizza to kebaps, to regular pizza, salads and wings. n nmy gyro was good. the fries were pretty good too. will have to stop back and try a pide. the person next to us had a pide and said it was his favorite thing on the menu.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'stopped in to get a gyro. friendly service and somehow related to the location on 4th downtown. the menu has some variety from wraps gyro's to pide turkish pizza to kebaps, to regular pizza, salads and wings. n nmy gyro was good. the fries were pretty good too. will have to stop back and try a pide. the person next to us had a pide and said it was his favorite thing on the menu.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially increase their satisfaction to a 4-star or 5-star level, consider the following suggestions:

1. Consistency: Ensure that the quality of the gyro remains consistent across all orders. This could involve improving the preparation process, using higher-quality ingredients, or providing better training for staff.

2. Speed: Address any delays in service, as this can impact the overall dining experience. Aim to serve food promptly without compromising on quality.

3. Cleanliness: Maintain a clean and welcoming environment, as this can contribute to a more enjoyable dining experience."
3,"The burger was good, the fries were ok, but once you mentally process that they were deep fried in lard, then what was tasting really good turned into a really guilt-loaded dinner. But it is what it says it is. A truly American restaurant, proud of its decadence.","the burger was good, the fries were ok, but once you mentally process that they were deep fried in lard, then what was tasting really good turned into a really guilt loaded dinner. but it is what it says it is. a truly american restaurant, proud of its decadence.","admiration, disappointment, approval","[INST] A customer left us a 3-star review: 'the burger was good, the fries were ok, but once you mentally process that they were deep fried in lard, then what was tasting really good turned into a really guilt loaded dinner. but it is what it says it is. a truly american restaurant, proud of its decadence.' The customer feels admiration, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the burger was good, the fries were ok, but once you mentally process that they were deep fried in lard, then what was tasting really good turned into a really guilt loaded dinner. but it is what it says it is. a truly american restaurant, proud of its decadence.' The customer feels admiration, disappointment, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. **Transparency**: Clearly label the type of oil used for frying, especially if it's not the standard vegetable oil. This will allow customers to make informed decisions about their meals.

2. **Healthier Options**: Offer a selection of healthier sides or dishes, such as baked or air-fried options for fries, or salads with homemade dressings. This could cater to customers who are health-conscious but still want to enjoy a meal at our restaurant.

3. **Communication**: Engage with the customer to understand their concerns and show that we value their feedback."
3,"This is an updated review with my experience in the Tower Deluxe Room in the West Wing Tower. It's a bit more affordable then my previous stay. It's also away from the main crowd, so it's naturally quieter. In the West Wing tower, there is a pool, spa, work out center, and a couple of business terminals in a hall way. The room itself is reasonably sized, but a great value considering the cost. \n\nThe work area is decent - although, it's too comfortable. I feel asleep a couple of times in that chair after a long day working at a tradeshow. The work area is configured more for lounging with a drink in hand, versus working on a computer. \n\nWhat cost the fourth star is the mist that is circulated in the atmosphere to mask the cigarette smoke. The smell is a poor attempt to hide the smoke, and increases the mass of the particles in the air - allowing the particles to cling to items more often, such as clothing, suit cases, computers, or even my respiratory system. \n\nI don't like that mist, and I don't like how I have to spend hours on end in a hot shower to attempt to clear my respiratory system of that mist. Cigarette smell, I can deal with; masking agents which clings to cigarettes smoke and make the mass of the particle mass larger - I don't like.","this is an updated review with my experience in the tower deluxe room in the west wing tower. it's a bit more affordable then my previous stay. it's also away from the main crowd, so it's naturally quieter. in the west wing tower, there is a pool, spa, work out center, and a couple of business terminals in a hall way. the room itself is reasonably sized, but a great value considering the cost. n nthe work area is decent although, it's too comfortable. i feel asleep a couple of times in that chair after a long day working at a tradeshow. the work area is configured more for lounging with a drink in hand, versus working on a computer. n nwhat cost the fourth star is the mist that is circulated in the atmosphere to mask the cigarette smoke. the smell is a poor attempt to hide the smoke, and increases the mass of the particles in the air allowing the particles to cling to items more often, such as clothing, suit cases, computers, or even my respiratory system. n ni don't like that mist, and i don't like how i have to spend hours on end in a hot shower to attempt to clear my respiratory system of that mist. cigarette smell, i can deal with masking agents which clings to cigarettes smoke and make the mass of the particle mass larger i don't like.","approval, admiration, neutral","[INST] A customer left us a 3-star review: 'this is an updated review with my experience in the tower deluxe room in the west wing tower. it's a bit more affordable then my previous stay. it's also away from the main crowd, so it's naturally quieter. in the west wing tower, there is a pool, spa, work out center, and a couple of business terminals in a hall way. the room itself is reasonably sized, but a great value considering the cost. n nthe work area is decent although, it's too comfortable. i feel asleep a couple of times in that chair after a long day working at a tradeshow. the work area is configured more for lounging with a drink in hand, versus working on a computer. n nwhat cost the fourth star is the mist that is circulated in the atmosphere to mask the cigarette smoke. the smell is a poor attempt to hide the smoke, and increases the mass of the particles in the air allowing the particles to cling to items more often, such as clothing, suit cases, computers, or even my respiratory system. n ni don't like that mist, and i don't like how i have to spend hours on end in a hot shower to attempt to clear my respiratory system of that mist. cigarette smell, i can deal with masking agents which clings to cigarettes smoke and make the mass of the particle mass larger i don't like.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this is an updated review with my experience in the tower deluxe room in the west wing tower. it's a bit more affordable then my previous stay. it's also away from the main crowd, so it's naturally quieter. in the west wing tower, there is a pool, spa, work out center, and a couple of business terminals in a hall way. the room itself is reasonably sized, but a great value considering the cost. n nthe work area is decent although, it's too comfortable. i feel asleep a couple of times in that chair after a long day working at a tradeshow. the work area is configured more for lounging with a drink in hand, versus working on a computer. n nwhat cost the fourth star is the mist that is circulated in the atmosphere to mask the cigarette smoke. the smell is a poor attempt to hide the smoke, and increases the mass of the particles in the air allowing the particles to cling to items more often, such as clothing, suit cases, computers, or even my respiratory system. n ni don't like that mist, and i don't like how i have to spend hours on end in a hot shower to attempt to clear my respiratory system of that mist. cigarette smell, i can deal with masking agents which clings to cigarettes smoke and make the mass of the particle mass larger i don't like.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following concerns:

1. Eliminate the mist that circulates to mask cigarette smoke. This will help reduce the cigarette smell and prevent the particles from clinging to items and the customer's respiratory system.

2. Reconfigure the work area in the West Wing Tower to better suit working on a computer. This could involve providing a more ergonomic chair, adjusting the lighting, and ensuring there are adequate power outlets and a proper workspace.

3. Offer a non-smoking floor or room option for customers who are sensitive to smoke or prefer a smoke-free environment."
3,They have great sandwiches and 2 free egg rolls with a yelp check in? Yes please!\n\nMy only complaint is that the egg rolls were not up to par. They seemed to have a funny after taste and are not the typical Vietnamese egg rolls I'm used to eating.\n\nI have been to this restaurant twice. The food overall being good with good portion sizes. Prices are on par and very reasonable.\n\nThe service was good but I did have to wait a bit for more water.,they have great sandwiches and 2 free egg rolls with a yelp check in? yes please! n nmy only complaint is that the egg rolls were not up to par. they seemed to have a funny after taste and are not the typical vietnamese egg rolls i'm used to eating. n ni have been to this restaurant twice. the food overall being good with good portion sizes. prices are on par and very reasonable. n nthe service was good but i did have to wait a bit for more water.,"disapproval, admiration, disappointment","[INST] A customer left us a 3-star review: 'they have great sandwiches and 2 free egg rolls with a yelp check in? yes please! n nmy only complaint is that the egg rolls were not up to par. they seemed to have a funny after taste and are not the typical vietnamese egg rolls i'm used to eating. n ni have been to this restaurant twice. the food overall being good with good portion sizes. prices are on par and very reasonable. n nthe service was good but i did have to wait a bit for more water.' The customer feels disapproval, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'they have great sandwiches and 2 free egg rolls with a yelp check in? yes please! n nmy only complaint is that the egg rolls were not up to par. they seemed to have a funny after taste and are not the typical vietnamese egg rolls i'm used to eating. n ni have been to this restaurant twice. the food overall being good with good portion sizes. prices are on par and very reasonable. n nthe service was good but i did have to wait a bit for more water.' The customer feels disapproval, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address the specific issue: Investigate the cause of the ""funny aftertaste"" in the egg rolls. This could involve checking the quality of ingredients, storage conditions, or cooking methods. If necessary, adjust these factors to better match the customer's expectations.

2. Maintain consistency: Ensure that the egg rolls consistently meet the customer's expectations of authentic Vietnamese egg rolls. This may involve training staff or adjusting recipes.

3. Improve communication: Make sure that customers are aware of any changes to menu items or ingredients. This can help manage expectations and reduce the likelihood of disappointment."
3,"Good ambient and waiters are friendly.\nBeen a soon of a Portuguese family I was a little disappointed with the Black Cod I ordered, missing a little taste and definitely not enough sides available.\nWould give another 1/2* if was available.","good ambient and waiters are friendly. nbeen a soon of a portuguese family i was a little disappointed with the black cod i ordered, missing a little taste and definitely not enough sides available. nwould give another 1 2 if was available.","disappointment, neutral, disapproval","[INST] A customer left us a 3-star review: 'good ambient and waiters are friendly. nbeen a soon of a portuguese family i was a little disappointed with the black cod i ordered, missing a little taste and definitely not enough sides available. nwould give another 1 2 if was available.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'good ambient and waiters are friendly. nbeen a soon of a portuguese family i was a little disappointed with the black cod i ordered, missing a little taste and definitely not enough sides available. nwould give another 1 2 if was available.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance the taste of the Black Cod dish: We can work with our chefs to ensure the dish is seasoned and cooked to perfection, maintaining the authentic Portuguese flavors while meeting the customer's expectations.

2. Offer a variety of sides: Expand the selection of sides available to cater to diverse tastes and preferences, ensuring there are suitable options for customers who order specific dishes.

3. Maintain consistent quality: Ensure that the quality of the food remains consistent across all dishes, as inconsistencies may lead to customer dissatisfaction."
3,"While I love the concept of the mongolian bbq restaurant, YC's is not even close to being a truly good one. The food is alright - you make your own stir-fry from the raw ingredients and the guys cook it up for you. \n\nThe service is great. Prompt seating, attentive wait staff, etc.\n\nBut where I really have beef (no pun intended) with this place, is with their meat selection. The raw meats and poultry are presented in this freeze-dried, thinly shaved manner, making it difficult to a) put enough in your plate, and b) really tell if it is good quality or crap meat.\n\nThe dessert - well, it's a frozen yogurt machine in the corner. \n\nI don't know - I guess I have been spoiled by BD's Mongolian in Ohio. Fresh meats, more upscale environment, and desserts beyond a frozen yogurt machine...\n\nEh.. I'd probably eat here again but only if I were in a group and the majority rule dictated it. I wouldn't choose to go there again given the choice.","while i love the concept of the mongolian bbq restaurant, yc's is not even close to being a truly good one. the food is alright you make your own stir fry from the raw ingredients and the guys cook it up for you. n nthe service is great. prompt seating, attentive wait staff, etc. n nbut where i really have beef no pun intended with this place, is with their meat selection. the raw meats and poultry are presented in this freeze dried, thinly shaved manner, making it difficult to a put enough in your plate, and b really tell if it is good quality or crap meat. n nthe dessert well, it's a frozen yogurt machine in the corner. n ni don't know i guess i have been spoiled by bd's mongolian in ohio. fresh meats, more upscale environment, and desserts beyond a frozen yogurt machine... n neh.. i'd probably eat here again but only if i were in a group and the majority rule dictated it. i wouldn't choose to go there again given the choice.","admiration, disapproval, love","[INST] A customer left us a 3-star review: 'while i love the concept of the mongolian bbq restaurant, yc's is not even close to being a truly good one. the food is alright you make your own stir fry from the raw ingredients and the guys cook it up for you. n nthe service is great. prompt seating, attentive wait staff, etc. n nbut where i really have beef no pun intended with this place, is with their meat selection. the raw meats and poultry are presented in this freeze dried, thinly shaved manner, making it difficult to a put enough in your plate, and b really tell if it is good quality or crap meat. n nthe dessert well, it's a frozen yogurt machine in the corner. n ni don't know i guess i have been spoiled by bd's mongolian in ohio. fresh meats, more upscale environment, and desserts beyond a frozen yogurt machine... n neh.. i'd probably eat here again but only if i were in a group and the majority rule dictated it. i wouldn't choose to go there again given the choice.' The customer feels admiration, disapproval, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'while i love the concept of the mongolian bbq restaurant, yc's is not even close to being a truly good one. the food is alright you make your own stir fry from the raw ingredients and the guys cook it up for you. n nthe service is great. prompt seating, attentive wait staff, etc. n nbut where i really have beef no pun intended with this place, is with their meat selection. the raw meats and poultry are presented in this freeze dried, thinly shaved manner, making it difficult to a put enough in your plate, and b really tell if it is good quality or crap meat. n nthe dessert well, it's a frozen yogurt machine in the corner. n ni don't know i guess i have been spoiled by bd's mongolian in ohio. fresh meats, more upscale environment, and desserts beyond a frozen yogurt machine... n neh.. i'd probably eat here again but only if i were in a group and the majority rule dictated it. i wouldn't choose to go there again given the choice.' The customer feels admiration, disapproval, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your Mongolian BBQ restaurant, consider the following suggestions:

1. Improve the quality and presentation of the meat selection: Offer higher quality, freshly sliced meats that are easier to identify and portion. This will help customers feel more confident in their choices and perceive better value for their money.

2. Enhance the dining environment: Create a more upscale atmosphere that aligns with the customer's expectations, such as improving lighting, decor, and ambiance. This can help differentiate your restaurant from competitors and create a more enjoyable dining experience."
3,"when this place first opened it was really good, back then I would have given it 5 stars. Now it is just ok. My dad likes to go there, that is why we went. \nWe started with the grilled artichoke. Usually this is pretty good. Not so much this time. Maybe artichokes are out of season?. It was hard and not very flavorful. The aioli that accompanied it was tasty. \nThe prime rib was ok, the portions get smaller each time I go. Very tender, good flavor. Nothing outstanding. We all had the same cut. Same side of baked potato. No dessert. \nProbably will go again as my dad loves this place.","when this place first opened it was really good, back then i would have given it 5 stars. now it is just ok. my dad likes to go there, that is why we went. nwe started with the grilled artichoke. usually this is pretty good. not so much this time. maybe artichokes are out of season?. it was hard and not very flavorful. the aioli that accompanied it was tasty. nthe prime rib was ok, the portions get smaller each time i go. very tender, good flavor. nothing outstanding. we all had the same cut. same side of baked potato. no dessert. nprobably will go again as my dad loves this place.","admiration, confusion, approval","[INST] A customer left us a 3-star review: 'when this place first opened it was really good, back then i would have given it 5 stars. now it is just ok. my dad likes to go there, that is why we went. nwe started with the grilled artichoke. usually this is pretty good. not so much this time. maybe artichokes are out of season?. it was hard and not very flavorful. the aioli that accompanied it was tasty. nthe prime rib was ok, the portions get smaller each time i go. very tender, good flavor. nothing outstanding. we all had the same cut. same side of baked potato. no dessert. nprobably will go again as my dad loves this place.' The customer feels admiration, confusion, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'when this place first opened it was really good, back then i would have given it 5 stars. now it is just ok. my dad likes to go there, that is why we went. nwe started with the grilled artichoke. usually this is pretty good. not so much this time. maybe artichokes are out of season?. it was hard and not very flavorful. the aioli that accompanied it was tasty. nthe prime rib was ok, the portions get smaller each time i go. very tender, good flavor. nothing outstanding. we all had the same cut. same side of baked potato. no dessert. nprobably will go again as my dad loves this place.' The customer feels admiration, confusion, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Artichokes: Investigate if artichokes are indeed out of season, and if so, consider offering alternative appetizers during that period. If not, ensure the artichokes are properly prepared to maintain their flavor and texture.

2. Consistency of Portions: Maintain the same portion sizes for all customers, especially for popular dishes like prime rib.

3. Communication: Acknowledge the customer's feedback and express appreciation for their continued patronage. Assure them that we are working to maintain the high standards they initially experienced."
3,"It's a good thing that Kabuki has a fun, relaxed atmosphere, because the food is nothing to shout about and the service is a weird combination of hectic yet slow.\n\nTo be fair, Japanese food in Arizona is a dicey proposition at best, especially after years in Seattle have spoiled me forever for good Asian food. And at least the layout and feel of Kabuki is open and welcoming, allowing for both big groups and a small, more intimate setting. The free edamame before the meal is a nice touch (I enjoyed it) but not for everyone.\n\nSome would say that a good Japanese restaurant is made or broken on its sushi, and if that were true then Kabuki comes in with a resounding \""meh.\"" The portions are nice and big but the sushi itself fails to thrill. For my money, though, it's the Katsu that's the mark of a great Japanese place, and once again Kabuki just doesn't impress. Their Tonkatsu (breaded and fried pork) is bland and unremarkable, with a katsu sauce that tastes a little too much like fancy ketchup.\n\nWe had a big group, but the service was much slower than it needed to be, yet the servers seemed to be running around pretty frantically the whole time, often forgetting which dish went with which person, and even better, occasionally forgot what they were carrying.\n\nKabuki has the feel of a new restaurant still trying to figure out what it's doing. Given some time and refinement of their menu, it has the potential to be that rare thing - a good Japanese restaurant in the desert. Until then, it's only average.","it's a good thing that kabuki has a fun, relaxed atmosphere, because the food is nothing to shout about and the service is a weird combination of hectic yet slow. n nto be fair, japanese food in arizona is a dicey proposition at best, especially after years in seattle have spoiled me forever for good asian food. and at least the layout and feel of kabuki is open and welcoming, allowing for both big groups and a small, more intimate setting. the free edamame before the meal is a nice touch i enjoyed it but not for everyone. n nsome would say that a good japanese restaurant is made or broken on its sushi, and if that were true then kabuki comes in with a resounding meh. the portions are nice and big but the sushi itself fails to thrill. for my money, though, it's the katsu that's the mark of a great japanese place, and once again kabuki just doesn't impress. their tonkatsu breaded and fried pork is bland and unremarkable, with a katsu sauce that tastes a little too much like fancy ketchup. n nwe had a big group, but the service was much slower than it needed to be, yet the servers seemed to be running around pretty frantically the whole time, often forgetting which dish went with which person, and even better, occasionally forgot what they were carrying. n nkabuki has the feel of a new restaurant still trying to figure out what it's doing. given some time and refinement of their menu, it has the potential to be that rare thing a good japanese restaurant in the desert. until then, it's only average.","joy, admiration, approval","[INST] A customer left us a 3-star review: 'it's a good thing that kabuki has a fun, relaxed atmosphere, because the food is nothing to shout about and the service is a weird combination of hectic yet slow. n nto be fair, japanese food in arizona is a dicey proposition at best, especially after years in seattle have spoiled me forever for good asian food. and at least the layout and feel of kabuki is open and welcoming, allowing for both big groups and a small, more intimate setting. the free edamame before the meal is a nice touch i enjoyed it but not for everyone. n nsome would say that a good japanese restaurant is made or broken on its sushi, and if that were true then kabuki comes in with a resounding meh. the portions are nice and big but the sushi itself fails to thrill. for my money, though, it's the katsu that's the mark of a great japanese place, and once again kabuki just doesn't impress. their tonkatsu breaded and fried pork is bland and unremarkable, with a katsu sauce that tastes a little too much like fancy ketchup. n nwe had a big group, but the service was much slower than it needed to be, yet the servers seemed to be running around pretty frantically the whole time, often forgetting which dish went with which person, and even better, occasionally forgot what they were carrying. n nkabuki has the feel of a new restaurant still trying to figure out what it's doing. given some time and refinement of their menu, it has the potential to be that rare thing a good japanese restaurant in the desert. until then, it's only average.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'it's a good thing that kabuki has a fun, relaxed atmosphere, because the food is nothing to shout about and the service is a weird combination of hectic yet slow. n nto be fair, japanese food in arizona is a dicey proposition at best, especially after years in seattle have spoiled me forever for good asian food. and at least the layout and feel of kabuki is open and welcoming, allowing for both big groups and a small, more intimate setting. the free edamame before the meal is a nice touch i enjoyed it but not for everyone. n nsome would say that a good japanese restaurant is made or broken on its sushi, and if that were true then kabuki comes in with a resounding meh. the portions are nice and big but the sushi itself fails to thrill. for my money, though, it's the katsu that's the mark of a great japanese place, and once again kabuki just doesn't impress. their tonkatsu breaded and fried pork is bland and unremarkable, with a katsu sauce that tastes a little too much like fancy ketchup. n nwe had a big group, but the service was much slower than it needed to be, yet the servers seemed to be running around pretty frantically the whole time, often forgetting which dish went with which person, and even better, occasionally forgot what they were carrying. n nkabuki has the feel of a new restaurant still trying to figure out what it's doing. given some time and refinement of their menu, it has the potential to be that rare thing a good japanese restaurant in the desert. until then, it's only average.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance the quality of food, particularly the sushi and katsu dishes, to make them more flavorful and exciting.
2. Improve the consistency and speed of service, ensuring that dishes are delivered promptly and accurately to the correct customers.
3. Train staff to be more attentive and mindful, reducing instances of forgetting orders or forgetting what they are carrying.
4. Consider offering a more diverse menu, catering to a wider range of tastes and preferences, to attract a broader customer base."
3,"I believed the hype and made my family come here - twice - just to make sure I liked it or not. I will say that the food is good, but I wouldn't say it was so good it was totally worth the crowds. I'm always on the lookout for places that can rival all my favorites on both coasts, but this place is probably only a 3.6 for me personally. However, if you do decide to face the crowds, please do have the coffee jello and honey toast - both are delicious (Because always dessert...)!","i believed the hype and made my family come here twice just to make sure i liked it or not. i will say that the food is good, but i wouldn't say it was so good it was totally worth the crowds. i'm always on the lookout for places that can rival all my favorites on both coasts, but this place is probably only a 3.6 for me personally. however, if you do decide to face the crowds, please do have the coffee jello and honey toast both are delicious because always dessert... !","admiration, approval, optimism","[INST] A customer left us a 3-star review: 'i believed the hype and made my family come here twice just to make sure i liked it or not. i will say that the food is good, but i wouldn't say it was so good it was totally worth the crowds. i'm always on the lookout for places that can rival all my favorites on both coasts, but this place is probably only a 3.6 for me personally. however, if you do decide to face the crowds, please do have the coffee jello and honey toast both are delicious because always dessert... !' The customer feels admiration, approval, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i believed the hype and made my family come here twice just to make sure i liked it or not. i will say that the food is good, but i wouldn't say it was so good it was totally worth the crowds. i'm always on the lookout for places that can rival all my favorites on both coasts, but this place is probably only a 3.6 for me personally. however, if you do decide to face the crowds, please do have the coffee jello and honey toast both are delicious because always dessert... !' The customer feels admiration, approval, optimism. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Manage Expectations: Since the customer is comparing our establishment to favorites on both coasts, it's crucial to manage expectations effectively. This could be done by emphasizing unique aspects of our restaurant that set us apart from other establishments.

2. Crowd Control: If the customer finds the crowds overwhelming, consider implementing strategies to manage the number of customers during peak hours. This could include reservation systems, larger seating areas, or extended operating hours.

3. Personalized Service: To make the customer feel more valued, consider implementing a system for recognizing repeat customers."
3,"For some reason, Amelie's is like a legend in Charlotte. Frankly, I don't know why - probably because it's one of the non-fast-food places that's open 24 hours. Or perhaps it's simply because it's not a chain, when so, so many places in the area are, and you have to respect that.\n\nBut while I can appreciate that, and those salted caramel brownies are rather tasty, the place itself isn't all that impressive. There is barely room to navigate up near the counter, and unless you grab your sweet treats to go, you don't have room to hang out if you bring someone along - and after all, why go if you can't tell someone about the place?\n\nTo make matters worse, the staff working there isn't the friendliest bunch, perhaps because while there are plenty of said sweets to indulge upon, and the salted caramel brownies are legendary in these parts, the rest is a bit ho-hum. Get past them and there isn't much other than a few knick-knacks that could have come from the going-out-of-business sale from Central Perk.","for some reason, amelie's is like a legend in charlotte. frankly, i don't know why probably because it's one of the non fast food places that's open 24 hours. or perhaps it's simply because it's not a chain, when so, so many places in the area are, and you have to respect that. n nbut while i can appreciate that, and those salted caramel brownies are rather tasty, the place itself isn't all that impressive. there is barely room to navigate up near the counter, and unless you grab your sweet treats to go, you don't have room to hang out if you bring someone along and after all, why go if you can't tell someone about the place? n nto make matters worse, the staff working there isn't the friendliest bunch, perhaps because while there are plenty of said sweets to indulge upon, and the salted caramel brownies are legendary in these parts, the rest is a bit ho hum. get past them and there isn't much other than a few knick knacks that could have come from the going out of business sale from central perk.","disapproval, admiration, confusion","[INST] A customer left us a 3-star review: 'for some reason, amelie's is like a legend in charlotte. frankly, i don't know why probably because it's one of the non fast food places that's open 24 hours. or perhaps it's simply because it's not a chain, when so, so many places in the area are, and you have to respect that. n nbut while i can appreciate that, and those salted caramel brownies are rather tasty, the place itself isn't all that impressive. there is barely room to navigate up near the counter, and unless you grab your sweet treats to go, you don't have room to hang out if you bring someone along and after all, why go if you can't tell someone about the place? n nto make matters worse, the staff working there isn't the friendliest bunch, perhaps because while there are plenty of said sweets to indulge upon, and the salted caramel brownies are legendary in these parts, the rest is a bit ho hum. get past them and there isn't much other than a few knick knacks that could have come from the going out of business sale from central perk.' The customer feels disapproval, admiration, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'for some reason, amelie's is like a legend in charlotte. frankly, i don't know why probably because it's one of the non fast food places that's open 24 hours. or perhaps it's simply because it's not a chain, when so, so many places in the area are, and you have to respect that. n nbut while i can appreciate that, and those salted caramel brownies are rather tasty, the place itself isn't all that impressive. there is barely room to navigate up near the counter, and unless you grab your sweet treats to go, you don't have room to hang out if you bring someone along and after all, why go if you can't tell someone about the place? n nto make matters worse, the staff working there isn't the friendliest bunch, perhaps because while there are plenty of said sweets to indulge upon, and the salted caramel brownies are legendary in these parts, the rest is a bit ho hum. get past them and there isn't much other than a few knick knacks that could have come from the going out of business sale from central perk.' The customer feels disapproval, admiration, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Amelie's, we could focus on the following areas:

1. Improve the physical space: Make the area around the counter more spacious to navigate, providing a more comfortable experience for customers who choose to dine-in.

2. Enhance staff friendliness: Train staff to be more welcoming and friendly towards customers, creating a more positive atmosphere.

3. Offer seating options: Provide more seating areas for customers who bring someone along, allowing them to enjoy their treats and share their experience with others."
3,"We used to go here all the time, but then we found out how much cheaper it was to shop at Walmart.\n\nAll in all the service has been pretty good at this location, but the last few times I have gone in it looks to be a whole new crew... Wonder how that's going?","we used to go here all the time, but then we found out how much cheaper it was to shop at walmart. n nall in all the service has been pretty good at this location, but the last few times i have gone in it looks to be a whole new crew... wonder how that's going?","curiosity, admiration, surprise","[INST] A customer left us a 3-star review: 'we used to go here all the time, but then we found out how much cheaper it was to shop at walmart. n nall in all the service has been pretty good at this location, but the last few times i have gone in it looks to be a whole new crew... wonder how that's going?' The customer feels curiosity, admiration, surprise. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'we used to go here all the time, but then we found out how much cheaper it was to shop at walmart. n nall in all the service has been pretty good at this location, but the last few times i have gone in it looks to be a whole new crew... wonder how that's going?' The customer feels curiosity, admiration, surprise. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can:

1. Address the price concern: Offer competitive pricing or highlight any unique value or quality that sets us apart from Walmart.

2. Maintain consistency in staff: Ensure a stable workforce and provide ongoing training to maintain high service standards.

3. Show appreciation for their loyalty: Acknowledge their past patronage and express gratitude for their continued support.

4. Address their curiosity about the new crew: Provide information about the new team members, their qualifications, and how they contribute to the store's service quality."
3,"The place is really cute and has a really nice outdoor area to include a bar. Went for lunch and sat outside on the artificial turf.  The lights strung up outside I'm sure will provide great atmosphere at night. The food was good, but noting spectacular. I had a garden salad and the other people in my group had a chicken panini sandwich in which the chicken was dry and a strawberry salad where the strawberries were mushy. I could look past all of that, but the thing that got me is how slooooowwww the service is. We ordered fairly quickly and the it took forever for the food to come out. I hope that they get it figured out and pick up the pace because this place has potential, especially in a neighborhood that lacks these cute, trendy places.","the place is really cute and has a really nice outdoor area to include a bar. went for lunch and sat outside on the artificial turf. the lights strung up outside i'm sure will provide great atmosphere at night. the food was good, but noting spectacular. i had a garden salad and the other people in my group had a chicken panini sandwich in which the chicken was dry and a strawberry salad where the strawberries were mushy. i could look past all of that, but the thing that got me is how slooooowwww the service is. we ordered fairly quickly and the it took forever for the food to come out. i hope that they get it figured out and pick up the pace because this place has potential, especially in a neighborhood that lacks these cute, trendy places.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'the place is really cute and has a really nice outdoor area to include a bar. went for lunch and sat outside on the artificial turf. the lights strung up outside i'm sure will provide great atmosphere at night. the food was good, but noting spectacular. i had a garden salad and the other people in my group had a chicken panini sandwich in which the chicken was dry and a strawberry salad where the strawberries were mushy. i could look past all of that, but the thing that got me is how slooooowwww the service is. we ordered fairly quickly and the it took forever for the food to come out. i hope that they get it figured out and pick up the pace because this place has potential, especially in a neighborhood that lacks these cute, trendy places.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the place is really cute and has a really nice outdoor area to include a bar. went for lunch and sat outside on the artificial turf. the lights strung up outside i'm sure will provide great atmosphere at night. the food was good, but noting spectacular. i had a garden salad and the other people in my group had a chicken panini sandwich in which the chicken was dry and a strawberry salad where the strawberries were mushy. i could look past all of that, but the thing that got me is how slooooowwww the service is. we ordered fairly quickly and the it took forever for the food to come out. i hope that they get it figured out and pick up the pace because this place has potential, especially in a neighborhood that lacks these cute, trendy places.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Ensure that the food preparation process is consistent, especially for dishes containing fresh produce like strawberries and chicken.

2. Service Speed: Improve the speed of service by streamlining the kitchen workflow, training staff to work efficiently, and reducing wait times between orders.

3. Communication: Keep customers informed about potential delays, especially during busy hours. This could be done through signage, announcements, or personal communication."
3,This place can be a real crapshoot.\n\nSomedays the wings are excellent and some days they come out horrible. \n\nMore often than not the wings are above-average but that's not saying much. I wish I could give it more stars.,this place can be a real crapshoot. n nsomedays the wings are excellent and some days they come out horrible. n nmore often than not the wings are above average but that's not saying much. i wish i could give it more stars.,"desire, admiration, optimism","[INST] A customer left us a 3-star review: 'this place can be a real crapshoot. n nsomedays the wings are excellent and some days they come out horrible. n nmore often than not the wings are above average but that's not saying much. i wish i could give it more stars.' The customer feels desire, admiration, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this place can be a real crapshoot. n nsomedays the wings are excellent and some days they come out horrible. n nmore often than not the wings are above average but that's not saying much. i wish i could give it more stars.' The customer feels desire, admiration, optimism. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, focus on consistency in the quality of your wings. Here are some suggestions:

1. Standardize the cooking process: Ensure that all wings are cooked consistently, using the same recipe and cooking time.

2. Train your staff: Provide thorough training to your kitchen and service staff to ensure they understand the importance of quality and consistency.

3. Quality control: Regularly check the quality of the wings being served to customers. This can help identify any issues early on and address them promptly.

4. Fresh ingredients: Use fresh ingredients for your wings to maintain their quality and taste."
3,"When I saw they had Fattoush I had to run right over.  I haven't had a Fattoush salad since I move to Phoenix.  Well.... the salad was good but it wasn't the Fattoush I'm used to. Instead of fresh parsley, sumac and purslane, there was dried parsley no sumac, or purslane and instead of toasted fresh pita there were very hard croutons.  Don't get me wrong the salad was still good, but not the fattoush I'm used to.  My quest for the fattoush I remember continues.  I will return to try their schwarmae and they have a nice little middle eastern grocery as well.","when i saw they had fattoush i had to run right over. i haven't had a fattoush salad since i move to phoenix. well.... the salad was good but it wasn't the fattoush i'm used to. instead of fresh parsley, sumac and purslane, there was dried parsley no sumac, or purslane and instead of toasted fresh pita there were very hard croutons. don't get me wrong the salad was still good, but not the fattoush i'm used to. my quest for the fattoush i remember continues. i will return to try their schwarmae and they have a nice little middle eastern grocery as well.","admiration, neutral, disapproval","[INST] A customer left us a 3-star review: 'when i saw they had fattoush i had to run right over. i haven't had a fattoush salad since i move to phoenix. well.... the salad was good but it wasn't the fattoush i'm used to. instead of fresh parsley, sumac and purslane, there was dried parsley no sumac, or purslane and instead of toasted fresh pita there were very hard croutons. don't get me wrong the salad was still good, but not the fattoush i'm used to. my quest for the fattoush i remember continues. i will return to try their schwarmae and they have a nice little middle eastern grocery as well.' The customer feels admiration, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'when i saw they had fattoush i had to run right over. i haven't had a fattoush salad since i move to phoenix. well.... the salad was good but it wasn't the fattoush i'm used to. instead of fresh parsley, sumac and purslane, there was dried parsley no sumac, or purslane and instead of toasted fresh pita there were very hard croutons. don't get me wrong the salad was still good, but not the fattoush i'm used to. my quest for the fattoush i remember continues. i will return to try their schwarmae and they have a nice little middle eastern grocery as well.' The customer feels admiration, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can make the following changes:

1. Authentically prepare the Fattoush salad according to traditional Middle Eastern recipes, using fresh parsley, sumac, and purslane.

2. Offer toasted fresh pita bread instead of croutons for the Fattoush salad.

3. Consider offering a brief explanation or description of the ingredients used in the Fattoush salad to ensure customers understand the dish's authenticity.

4. Encourage the customer to return and try our Schwarma, as they expressed interest in it."
3,"Spit your gum out before you enter. Be prepared to get frisked. Bring .50$ for the locker. And forgo all fear and enjoy yourself. \n\nYes, it's swarming with young 'uns on Saturday night, but don't let them whizzing by you, showing you up, discourage you from letting your inner child come out to play. In fact, laugh much, laugh hard and don't be afraid of falling. \n\nI fell once, taking my date down with me. Ha! It was the highlight of my skating experience. So funny. \n\nI wasn't sure what to expect, but Great Skate is alot of fun. If you aren't pro enough to skate backwards or play the games, just watch. It's fun, too. \n\nI recommend this place and roller skating for when you need to break away from reality and just enjoy yourself. \n\nI give this place only 3 stars because it's not in the greatest neighborhood (hence security measures) and you have to be ready for a bunch of kids running around and, well, being kids. If you can handle either, then you're golden.","spit your gum out before you enter. be prepared to get frisked. bring .50 for the locker. and forgo all fear and enjoy yourself. n nyes, it's swarming with young 'uns on saturday night, but don't let them whizzing by you, showing you up, discourage you from letting your inner child come out to play. in fact, laugh much, laugh hard and don't be afraid of falling. n ni fell once, taking my date down with me. ha! it was the highlight of my skating experience. so funny. n ni wasn't sure what to expect, but great skate is alot of fun. if you aren't pro enough to skate backwards or play the games, just watch. it's fun, too. n ni recommend this place and roller skating for when you need to break away from reality and just enjoy yourself. n ni give this place only 3 stars because it's not in the greatest neighborhood hence security measures and you have to be ready for a bunch of kids running around and, well, being kids. if you can handle either, then you're golden.","amusement, joy, caring","[INST] A customer left us a 3-star review: 'spit your gum out before you enter. be prepared to get frisked. bring .50 for the locker. and forgo all fear and enjoy yourself. n nyes, it's swarming with young 'uns on saturday night, but don't let them whizzing by you, showing you up, discourage you from letting your inner child come out to play. in fact, laugh much, laugh hard and don't be afraid of falling. n ni fell once, taking my date down with me. ha! it was the highlight of my skating experience. so funny. n ni wasn't sure what to expect, but great skate is alot of fun. if you aren't pro enough to skate backwards or play the games, just watch. it's fun, too. n ni recommend this place and roller skating for when you need to break away from reality and just enjoy yourself. n ni give this place only 3 stars because it's not in the greatest neighborhood hence security measures and you have to be ready for a bunch of kids running around and, well, being kids. if you can handle either, then you're golden.' The customer feels amusement, joy, caring. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'spit your gum out before you enter. be prepared to get frisked. bring .50 for the locker. and forgo all fear and enjoy yourself. n nyes, it's swarming with young 'uns on saturday night, but don't let them whizzing by you, showing you up, discourage you from letting your inner child come out to play. in fact, laugh much, laugh hard and don't be afraid of falling. n ni fell once, taking my date down with me. ha! it was the highlight of my skating experience. so funny. n ni wasn't sure what to expect, but great skate is alot of fun. if you aren't pro enough to skate backwards or play the games, just watch. it's fun, too. n ni recommend this place and roller skating for when you need to break away from reality and just enjoy yourself. n ni give this place only 3 stars because it's not in the greatest neighborhood hence security measures and you have to be ready for a bunch of kids running around and, well, being kids. if you can handle either, then you're golden.' The customer feels amusement, joy, caring. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Improve the location: If possible, consider moving the venue to a safer neighborhood or improving the surrounding area to make customers feel more comfortable.

2. Enhance communication: Clearly communicate the security measures, locker fees, and any other important information in advance to help manage customer expectations.

3. Manage crowd control: Implement strategies to better manage the crowd, especially during busy times like Saturday nights, to minimize the feeling of being overwhelmed by young people."
3,"My visits here are few and far between, to be honest. But on all those occasions when I have come here, I always go inside the shop because there is always a line at the drive thru and I'm not so lazy on those times that I do visit this coffee shop. BUT EVERY SINGLE TIME I COME HERE, I am never acknowledged right away even as I am standing there in front of their register. I understand they are busy but a quick \""hi, I'll be right with you\"" would suffice. I'm a patient person, I don't mind waiting. But not to be acknowledged as the baristas go about ringing up the drive thru and making the drive thru coffee order is a bit rude. Now that I've gotten that off my chest, on to the coffee: I always get either the white mocha or the mad cow. The coffee doesn't disappoint, but their customer service needs work. Maybe I'll just go thru the drive thru next time.","my visits here are few and far between, to be honest. but on all those occasions when i have come here, i always go inside the shop because there is always a line at the drive thru and i'm not so lazy on those times that i do visit this coffee shop. but every single time i come here, i am never acknowledged right away even as i am standing there in front of their register. i understand they are busy but a quick hi, i'll be right with you would suffice. i'm a patient person, i don't mind waiting. but not to be acknowledged as the baristas go about ringing up the drive thru and making the drive thru coffee order is a bit rude. now that i've gotten that off my chest, on to the coffee i always get either the white mocha or the mad cow. the coffee doesn't disappoint, but their customer service needs work. maybe i'll just go thru the drive thru next time.","neutral, approval, realization","[INST] A customer left us a 3-star review: 'my visits here are few and far between, to be honest. but on all those occasions when i have come here, i always go inside the shop because there is always a line at the drive thru and i'm not so lazy on those times that i do visit this coffee shop. but every single time i come here, i am never acknowledged right away even as i am standing there in front of their register. i understand they are busy but a quick hi, i'll be right with you would suffice. i'm a patient person, i don't mind waiting. but not to be acknowledged as the baristas go about ringing up the drive thru and making the drive thru coffee order is a bit rude. now that i've gotten that off my chest, on to the coffee i always get either the white mocha or the mad cow. the coffee doesn't disappoint, but their customer service needs work. maybe i'll just go thru the drive thru next time.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'my visits here are few and far between, to be honest. but on all those occasions when i have come here, i always go inside the shop because there is always a line at the drive thru and i'm not so lazy on those times that i do visit this coffee shop. but every single time i come here, i am never acknowledged right away even as i am standing there in front of their register. i understand they are busy but a quick hi, i'll be right with you would suffice. i'm a patient person, i don't mind waiting. but not to be acknowledged as the baristas go about ringing up the drive thru and making the drive thru coffee order is a bit rude. now that i've gotten that off my chest, on to the coffee i always get either the white mocha or the mad cow. the coffee doesn't disappoint, but their customer service needs work. maybe i'll just go thru the drive thru next time.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, it would be beneficial to focus on enhancing the in-store customer service. Here are some specific actions that could help:

1. Acknowledge customers promptly: Train staff to greet customers as they approach the register, even if they are busy. A simple ""Hi, I'll be with you in a moment"" can make a significant difference.

2. Prioritize in-store customers: Ensure that in-store customers are attended to before drive-thru orders, especially when there is a line at the drive-thru."
3,"I'll echo Julia S' sentiments and note right upfront that I wanted to *love* this place. Adore. Because, frankly, I LOVE their bright orange food truck. The actual restaurant fell just a bit short of a fabulous lunch. \n\nThe restaurant inside is a bit vanilla. I was expecting a little more pizzazz from the local front. The walls are plain besides the photos of (assuming here) local produce & farms. Table cloths, silverware etc. is standard and fits into the hotel restaurant box. The service was prompt and efficient and I really have to no complaints here. Everything was delivered in a timely manner and he validated my parking, too! \n\nAnd now to the food. I ordered the prosciutto and ricotta panini. Meh. It was fiiiiine. And if you have a spouse and she says something is fiiiiiine, it's usually meh. Or she's pissed at you, whatever. The sandwich was exactly what it described but it was boring. No spice, no joie de vivre, no looooove. The fries, on the other hand, were delightful. Hot, fresh and crispy - they certainly cut them in house. Even ask Tonya P - the fry queen - she enjoyed them. \n\nI know I'll come back because I really love their food cart and I want to love this place. The local, farm to fork concept is true here and that definitely stands for something. I'll be back Harvest Moon Grille and I hope my next meal is delicious.","i'll echo julia s' sentiments and note right upfront that i wanted to love this place. adore. because, frankly, i love their bright orange food truck. the actual restaurant fell just a bit short of a fabulous lunch. n nthe restaurant inside is a bit vanilla. i was expecting a little more pizzazz from the local front. the walls are plain besides the photos of assuming here local produce farms. table cloths, silverware etc. is standard and fits into the hotel restaurant box. the service was prompt and efficient and i really have to no complaints here. everything was delivered in a timely manner and he validated my parking, too! n nand now to the food. i ordered the prosciutto and ricotta panini. meh. it was fiiiiine. and if you have a spouse and she says something is fiiiiiine, it's usually meh. or she's pissed at you, whatever. the sandwich was exactly what it described but it was boring. no spice, no joie de vivre, no looooove. the fries, on the other hand, were delightful. hot, fresh and crispy they certainly cut them in house. even ask tonya p the fry queen she enjoyed them. n ni know i'll come back because i really love their food cart and i want to love this place. the local, farm to fork concept is true here and that definitely stands for something. i'll be back harvest moon grille and i hope my next meal is delicious.","love, admiration, approval","[INST] A customer left us a 3-star review: 'i'll echo julia s' sentiments and note right upfront that i wanted to love this place. adore. because, frankly, i love their bright orange food truck. the actual restaurant fell just a bit short of a fabulous lunch. n nthe restaurant inside is a bit vanilla. i was expecting a little more pizzazz from the local front. the walls are plain besides the photos of assuming here local produce farms. table cloths, silverware etc. is standard and fits into the hotel restaurant box. the service was prompt and efficient and i really have to no complaints here. everything was delivered in a timely manner and he validated my parking, too! n nand now to the food. i ordered the prosciutto and ricotta panini. meh. it was fiiiiine. and if you have a spouse and she says something is fiiiiiine, it's usually meh. or she's pissed at you, whatever. the sandwich was exactly what it described but it was boring. no spice, no joie de vivre, no looooove. the fries, on the other hand, were delightful. hot, fresh and crispy they certainly cut them in house. even ask tonya p the fry queen she enjoyed them. n ni know i'll come back because i really love their food cart and i want to love this place. the local, farm to fork concept is true here and that definitely stands for something. i'll be back harvest moon grille and i hope my next meal is delicious.' The customer feels love, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i'll echo julia s' sentiments and note right upfront that i wanted to love this place. adore. because, frankly, i love their bright orange food truck. the actual restaurant fell just a bit short of a fabulous lunch. n nthe restaurant inside is a bit vanilla. i was expecting a little more pizzazz from the local front. the walls are plain besides the photos of assuming here local produce farms. table cloths, silverware etc. is standard and fits into the hotel restaurant box. the service was prompt and efficient and i really have to no complaints here. everything was delivered in a timely manner and he validated my parking, too! n nand now to the food. i ordered the prosciutto and ricotta panini. meh. it was fiiiiine. and if you have a spouse and she says something is fiiiiiine, it's usually meh. or she's pissed at you, whatever. the sandwich was exactly what it described but it was boring. no spice, no joie de vivre, no looooove. the fries, on the other hand, were delightful. hot, fresh and crispy they certainly cut them in house. even ask tonya p the fry queen she enjoyed them. n ni know i'll come back because i really love their food cart and i want to love this place. the local, farm to fork concept is true here and that definitely stands for something. i'll be back harvest moon grille and i hope my next meal is delicious.' The customer feels love, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Enhance the restaurant's ambiance: Add more unique decor elements to create a more distinctive and memorable dining experience. This could include local artwork, themed wall decorations, or even a more vibrant color scheme.

2. Elevate the menu offerings: Introduce more flavorful and creative dishes, particularly for the sandwich menu. Consider adding a variety of spices, sauces, or gourmet ingredients to make the dishes more exciting and memorable."
3,I was trapped across the street at the God awful RnR bar. I was longing to be there instead. It looked like a fun friendly place from across the road and the few bikers that crossed the road to check out RnR were good guys. I just feel odd without  a bike going there.,i was trapped across the street at the god awful rnr bar. i was longing to be there instead. it looked like a fun friendly place from across the road and the few bikers that crossed the road to check out rnr were good guys. i just feel odd without a bike going there.,"disappointment, desire, annoyance","[INST] A customer left us a 3-star review: 'i was trapped across the street at the god awful rnr bar. i was longing to be there instead. it looked like a fun friendly place from across the road and the few bikers that crossed the road to check out rnr were good guys. i just feel odd without a bike going there.' The customer feels disappointment, desire, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i was trapped across the street at the god awful rnr bar. i was longing to be there instead. it looked like a fun friendly place from across the road and the few bikers that crossed the road to check out rnr were good guys. i just feel odd without a bike going there.' The customer feels disappointment, desire, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Location: If possible, explore the option of relocating your business to a more visible and accessible location, or improve signage to make it easier for customers to find you.

2. Ambiance: Enhance the overall atmosphere of your establishment to make it more inviting and appealing, especially for motorcycle enthusiasts. This could include decor, music, and friendly staff.

3. Service: Ensure that your staff is attentive, friendly, and accommodating to all customers, making them feel welcome and valued."
3,"FILLING STATION IN DISGUISE!\n\nPros:\n-From what I ate and my friends had, the sushi was alright. I would recommend the 'Pokemon'. If theres one thing I enjoyed it was how they named their items on the menu. Another dish was named 'The Dragonball'\n-The outside seating had misters.\n\nCons:\n-Very poor lighting, could hardly see my food\n-slow service and our waitress did not communicate very well. Not sure if she was completely fluent in English.\n-took 20min to get a beer\n-music was loud and bass driven, an atmosphere you would go and get drunk at not somewhere you would sit down and eat sushi. \n-had a unisex bathroom with one toilet  really? You serve alcohol and sushi........and have only one toilet in the whole establishment?! Looks like there was more thought put into the name of the restaurant and the items on the menu then actually putting together a functional business.","filling station in disguise! n npros n from what i ate and my friends had, the sushi was alright. i would recommend the 'pokemon'. if theres one thing i enjoyed it was how they named their items on the menu. another dish was named 'the dragonball' n the outside seating had misters. n ncons n very poor lighting, could hardly see my food n slow service and our waitress did not communicate very well. not sure if she was completely fluent in english. n took 20min to get a beer n music was loud and bass driven, an atmosphere you would go and get drunk at not somewhere you would sit down and eat sushi. n had a unisex bathroom with one toilet really? you serve alcohol and sushi........and have only one toilet in the whole establishment?! looks like there was more thought put into the name of the restaurant and the items on the menu then actually putting together a functional business.","joy, approval, confusion","[INST] A customer left us a 3-star review: 'filling station in disguise! n npros n from what i ate and my friends had, the sushi was alright. i would recommend the 'pokemon'. if theres one thing i enjoyed it was how they named their items on the menu. another dish was named 'the dragonball' n the outside seating had misters. n ncons n very poor lighting, could hardly see my food n slow service and our waitress did not communicate very well. not sure if she was completely fluent in english. n took 20min to get a beer n music was loud and bass driven, an atmosphere you would go and get drunk at not somewhere you would sit down and eat sushi. n had a unisex bathroom with one toilet really? you serve alcohol and sushi........and have only one toilet in the whole establishment?! looks like there was more thought put into the name of the restaurant and the items on the menu then actually putting together a functional business.' The customer feels joy, approval, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'filling station in disguise! n npros n from what i ate and my friends had, the sushi was alright. i would recommend the 'pokemon'. if theres one thing i enjoyed it was how they named their items on the menu. another dish was named 'the dragonball' n the outside seating had misters. n ncons n very poor lighting, could hardly see my food n slow service and our waitress did not communicate very well. not sure if she was completely fluent in english. n took 20min to get a beer n music was loud and bass driven, an atmosphere you would go and get drunk at not somewhere you would sit down and eat sushi. n had a unisex bathroom with one toilet really? you serve alcohol and sushi........and have only one toilet in the whole establishment?! looks like there was more thought put into the name of the restaurant and the items on the menu then actually putting together a functional business.' The customer feels joy, approval, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve lighting in the dining area to make it easier for customers to see their food.
2. Enhance communication skills of our staff, particularly in English, to ensure clear and effective interaction with customers.
3. Speed up service by reducing wait times for food and drinks, such as a beer taking 20 minutes.
4. Adjust the music volume to create a more suitable atmosphere for dining, rather than a bar setting.
5. Consider adding additional restrooms, especially if serving alcohol, to accommodate more customers and provide a more comfortable experience."
3,"Palm Beach Tan was simply put, A-OK.\n\nI decided to give them a try since there was a coupon for 4 free tans on a level 1 bed. This coupon was for new members only and the 4 free tans must be used within a seven day period.\n\nTanning facilities were fresh and clean. Never had to wait for a room. Always quick and easy.\nSo why 3 stars?\n\n-It's $40-50 for a ONE MONTH UNLIMITED LEVEL 1 tanning package with a $20 start-up fee. Start up fee??? Umm...what is this? A gym? Why? Other tanning salons don't have this start-up fee. So no thank you.\n\n-One of the tanning bulb was burnt-out. After my session I went and let the receptionist know. Today was my last day tanning with them and when I asked if the bulb was fixed yet, they checked and said no. And this is the ONLY level one bed they have. Such a disappointment. So I had to use their level 1 stand up booth.","palm beach tan was simply put, a ok. n ni decided to give them a try since there was a coupon for 4 free tans on a level 1 bed. this coupon was for new members only and the 4 free tans must be used within a seven day period. n ntanning facilities were fresh and clean. never had to wait for a room. always quick and easy. nso why 3 stars? n n it's 40 50 for a one month unlimited level 1 tanning package with a 20 start up fee. start up fee??? umm...what is this? a gym? why? other tanning salons don't have this start up fee. so no thank you. n n one of the tanning bulb was burnt out. after my session i went and let the receptionist know. today was my last day tanning with them and when i asked if the bulb was fixed yet, they checked and said no. and this is the only level one bed they have. such a disappointment. so i had to use their level 1 stand up booth.","neutral, confusion, curiosity","[INST] A customer left us a 3-star review: 'palm beach tan was simply put, a ok. n ni decided to give them a try since there was a coupon for 4 free tans on a level 1 bed. this coupon was for new members only and the 4 free tans must be used within a seven day period. n ntanning facilities were fresh and clean. never had to wait for a room. always quick and easy. nso why 3 stars? n n it's 40 50 for a one month unlimited level 1 tanning package with a 20 start up fee. start up fee??? umm...what is this? a gym? why? other tanning salons don't have this start up fee. so no thank you. n n one of the tanning bulb was burnt out. after my session i went and let the receptionist know. today was my last day tanning with them and when i asked if the bulb was fixed yet, they checked and said no. and this is the only level one bed they have. such a disappointment. so i had to use their level 1 stand up booth.' The customer feels neutral, confusion, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'palm beach tan was simply put, a ok. n ni decided to give them a try since there was a coupon for 4 free tans on a level 1 bed. this coupon was for new members only and the 4 free tans must be used within a seven day period. n ntanning facilities were fresh and clean. never had to wait for a room. always quick and easy. nso why 3 stars? n n it's 40 50 for a one month unlimited level 1 tanning package with a 20 start up fee. start up fee??? umm...what is this? a gym? why? other tanning salons don't have this start up fee. so no thank you. n n one of the tanning bulb was burnt out. after my session i went and let the receptionist know. today was my last day tanning with them and when i asked if the bulb was fixed yet, they checked and said no. and this is the only level one bed they have. such a disappointment. so i had to use their level 1 stand up booth.' The customer feels neutral, confusion, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Clarify membership fees: Clearly explain the membership fees, including the start-up fee, during the sign-up process. If possible, offer a membership option without a start-up fee to be more competitive with other tanning salons.

2. Address equipment maintenance: Regularly inspect and maintain tanning equipment to ensure all bulbs are functioning properly. A burnt-out bulb can negatively impact the customer's experience, especially when using a level 1 bed."
3,"This is like a cafeteria, no extravegant decor in the dining room or food display.  They did have some variety for brunch, including breakfast, lunch, pre-split crab legs, asian food, meats, and a nice dessert section.  However, it still felt like a cafeteria, it's not like the surrounding competition, kind of disappointing since they are the newest hotel, I guess I was just expecting a little more.  Especially the walls in the casino and through out the hotel was so intricate and unique...I just thought it would be a unique experience...turns out it wasn't that great and unfortunately I believe that other casinos have more to offer as far as buffets go.","this is like a cafeteria, no extravegant decor in the dining room or food display. they did have some variety for brunch, including breakfast, lunch, pre split crab legs, asian food, meats, and a nice dessert section. however, it still felt like a cafeteria, it's not like the surrounding competition, kind of disappointing since they are the newest hotel, i guess i was just expecting a little more. especially the walls in the casino and through out the hotel was so intricate and unique...i just thought it would be a unique experience...turns out it wasn't that great and unfortunately i believe that other casinos have more to offer as far as buffets go.","disappointment, disapproval, annoyance","[INST] A customer left us a 3-star review: 'this is like a cafeteria, no extravegant decor in the dining room or food display. they did have some variety for brunch, including breakfast, lunch, pre split crab legs, asian food, meats, and a nice dessert section. however, it still felt like a cafeteria, it's not like the surrounding competition, kind of disappointing since they are the newest hotel, i guess i was just expecting a little more. especially the walls in the casino and through out the hotel was so intricate and unique...i just thought it would be a unique experience...turns out it wasn't that great and unfortunately i believe that other casinos have more to offer as far as buffets go.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this is like a cafeteria, no extravegant decor in the dining room or food display. they did have some variety for brunch, including breakfast, lunch, pre split crab legs, asian food, meats, and a nice dessert section. however, it still felt like a cafeteria, it's not like the surrounding competition, kind of disappointing since they are the newest hotel, i guess i was just expecting a little more. especially the walls in the casino and through out the hotel was so intricate and unique...i just thought it would be a unique experience...turns out it wasn't that great and unfortunately i believe that other casinos have more to offer as far as buffets go.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Enhance the ambiance: Incorporate more unique decor elements in the dining room and food display area to create a more distinctive and upscale atmosphere, aligning it with the hotel's overall aesthetic.

2. Elevate the presentation: Improve the food presentation to make it more visually appealing, giving the impression of a higher-end buffet.

3. Offer personalized service: Train staff to engage with customers, ask for feedback, and offer recommendations to make the customer feel valued and attended to."
3,For some reason there is an abundance of children at this place. I usually go to Henderson Panera but I didn't have time to wait in line. Some parent right now  is taking a pic to show the mess the kid is making bc he thinks it's cute. I had to wipe down my own table and seat. I gave it  3stars bc the salad I was craving was consistent at this location.,for some reason there is an abundance of children at this place. i usually go to henderson panera but i didn't have time to wait in line. some parent right now is taking a pic to show the mess the kid is making bc he thinks it's cute. i had to wipe down my own table and seat. i gave it 3stars bc the salad i was craving was consistent at this location.,"neutral, approval, realization","[INST] A customer left us a 3-star review: 'for some reason there is an abundance of children at this place. i usually go to henderson panera but i didn't have time to wait in line. some parent right now is taking a pic to show the mess the kid is making bc he thinks it's cute. i had to wipe down my own table and seat. i gave it 3stars bc the salad i was craving was consistent at this location.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'for some reason there is an abundance of children at this place. i usually go to henderson panera but i didn't have time to wait in line. some parent right now is taking a pic to show the mess the kid is making bc he thinks it's cute. i had to wipe down my own table and seat. i gave it 3stars bc the salad i was craving was consistent at this location.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider implementing the following changes:

1. Implement a more effective child management strategy, such as providing dedicated play areas or offering family-friendly hours with additional staff to help manage the children's activities.
2. Improve the cleanliness and maintenance of tables and seating areas, ensuring that customers do not have to wipe down their own tables and seats.
3. Offer a quicker service option for customers who are in a rush, such as a dedicated express lane or a mobile ordering system.
4. Consider offering a loyalty program or incentives for repeat customers to encourage them to return to the Panera location, even if there are children present."
3,"We enjoyed this buffet. It was a little too pricey considering the Bellagio (which is awesome) is only a few dollars more. But there was quite a variety of items, and staff were pleasant. Not sure if I would return with all the other options on the strip.","we enjoyed this buffet. it was a little too pricey considering the bellagio which is awesome is only a few dollars more. but there was quite a variety of items, and staff were pleasant. not sure if i would return with all the other options on the strip.","joy, admiration, confusion","[INST] A customer left us a 3-star review: 'we enjoyed this buffet. it was a little too pricey considering the bellagio which is awesome is only a few dollars more. but there was quite a variety of items, and staff were pleasant. not sure if i would return with all the other options on the strip.' The customer feels joy, admiration, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'we enjoyed this buffet. it was a little too pricey considering the bellagio which is awesome is only a few dollars more. but there was quite a variety of items, and staff were pleasant. not sure if i would return with all the other options on the strip.' The customer feels joy, admiration, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially encourage a return visit, consider the following actions:

1. Address pricing concerns: Investigate the pricing of your buffet compared to other establishments on the Strip, particularly the Bellagio. If necessary, adjust your pricing to be more competitive while maintaining quality.

2. Enhance the value proposition: Emphasize the unique aspects of your buffet that set it apart from competitors, such as exclusive dishes, themed nights, or exceptional service.

3. Offer promotions or discounts: Consider offering promotions or discounts to attract customers, such as early bird specials, senior discounts, or group rates."
3,"We went here after amateur night at the Comedy Spot (it's literally a block away). It was around midnight on a Saturday. Our cocktail server was extremely efficient and attentive; it was top-notch service, especially for a busy weekend night. The drinks were a little weak, but they were on the larger side and not too expensive. One of the people in our group complained that his double Patron shots were really small and he was right. For $18 or so a pop, those shots should have been more than generous singles. \n\nI loved the layout of the place, the variety of seating (high tables to stand around, high bars with stools, lower tables with chairs), and the clean bathrooms. The biggest disappointment of our short time there was not getting to sing karaoke, which was going at full blast when we arrived. My husband and I each put a song in as soon as we arrived, but after 45 minutes (when everyone in our group was tired and waiting to go home), we still hadn't gotten called. I don't like when KJs don't go out of their way to welcome new singers and to insert them into the existing rotation, especially since we heard the same people sing two times in the time we were waiting to sing once. On the upside, the song list was good, the singers were above-average, and I liked the little space they had for singers to stand (eat your heart out, Apollo's!). \n\nSince we live pretty far from here, I probably won't be back. I'd rather spend my karaoke budget at Kobalt or Apollos. That being said, if you live close by or happen to be in the area for something else, it's a pretty lively spot with great service and talented karaoke singers.","we went here after amateur night at the comedy spot it's literally a block away . it was around midnight on a saturday. our cocktail server was extremely efficient and attentive it was top notch service, especially for a busy weekend night. the drinks were a little weak, but they were on the larger side and not too expensive. one of the people in our group complained that his double patron shots were really small and he was right. for 18 or so a pop, those shots should have been more than generous singles. n ni loved the layout of the place, the variety of seating high tables to stand around, high bars with stools, lower tables with chairs , and the clean bathrooms. the biggest disappointment of our short time there was not getting to sing karaoke, which was going at full blast when we arrived. my husband and i each put a song in as soon as we arrived, but after 45 minutes when everyone in our group was tired and waiting to go home , we still hadn't gotten called. i don't like when kjs don't go out of their way to welcome new singers and to insert them into the existing rotation, especially since we heard the same people sing two times in the time we were waiting to sing once. on the upside, the song list was good, the singers were above average, and i liked the little space they had for singers to stand eat your heart out, apollo's! . n nsince we live pretty far from here, i probably won't be back. i'd rather spend my karaoke budget at kobalt or apollos. that being said, if you live close by or happen to be in the area for something else, it's a pretty lively spot with great service and talented karaoke singers.","approval, admiration, neutral","[INST] A customer left us a 3-star review: 'we went here after amateur night at the comedy spot it's literally a block away . it was around midnight on a saturday. our cocktail server was extremely efficient and attentive it was top notch service, especially for a busy weekend night. the drinks were a little weak, but they were on the larger side and not too expensive. one of the people in our group complained that his double patron shots were really small and he was right. for 18 or so a pop, those shots should have been more than generous singles. n ni loved the layout of the place, the variety of seating high tables to stand around, high bars with stools, lower tables with chairs , and the clean bathrooms. the biggest disappointment of our short time there was not getting to sing karaoke, which was going at full blast when we arrived. my husband and i each put a song in as soon as we arrived, but after 45 minutes when everyone in our group was tired and waiting to go home , we still hadn't gotten called. i don't like when kjs don't go out of their way to welcome new singers and to insert them into the existing rotation, especially since we heard the same people sing two times in the time we were waiting to sing once. on the upside, the song list was good, the singers were above average, and i liked the little space they had for singers to stand eat your heart out, apollo's! . n nsince we live pretty far from here, i probably won't be back. i'd rather spend my karaoke budget at kobalt or apollos. that being said, if you live close by or happen to be in the area for something else, it's a pretty lively spot with great service and talented karaoke singers.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'we went here after amateur night at the comedy spot it's literally a block away . it was around midnight on a saturday. our cocktail server was extremely efficient and attentive it was top notch service, especially for a busy weekend night. the drinks were a little weak, but they were on the larger side and not too expensive. one of the people in our group complained that his double patron shots were really small and he was right. for 18 or so a pop, those shots should have been more than generous singles. n ni loved the layout of the place, the variety of seating high tables to stand around, high bars with stools, lower tables with chairs , and the clean bathrooms. the biggest disappointment of our short time there was not getting to sing karaoke, which was going at full blast when we arrived. my husband and i each put a song in as soon as we arrived, but after 45 minutes when everyone in our group was tired and waiting to go home , we still hadn't gotten called. i don't like when kjs don't go out of their way to welcome new singers and to insert them into the existing rotation, especially since we heard the same people sing two times in the time we were waiting to sing once. on the upside, the song list was good, the singers were above average, and i liked the little space they had for singers to stand eat your heart out, apollo's! . n nsince we live pretty far from here, i probably won't be back. i'd rather spend my karaoke budget at kobalt or apollos. that being said, if you live close by or happen to be in the area for something else, it's a pretty lively spot with great service and talented karaoke singers.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Address the issue of small drink portions, particularly for premium spirits like Patron. Ensure that the served portions meet customer expectations for the price.

2. Improve karaoke management to accommodate new singers more efficiently. Consider implementing a system that prioritizes new singers or rotates them more frequently into the existing rotation.

3. If possible, provide clearer communication about the karaoke system, such as estimated wait times or a system for requesting songs.

4. Consider offering a loyalty program or discounts for repeat customers to encourage return visits."
3,"We had dinner last night at Zio and overall I wasn't very impressed.\n\nWe started with bread which was nice and crusty but was served with  cold sauce ...heated up would have been much tastier. \n\nOur server took our order but wasn't very friendly - and apparently forgetful. Five minutes later another server asked us what our entrees were again. I ordered a salad with my meal ,but eventually it became clear she forgot to bring it out. When I asked her about it again, she goes \""oh you wanted it in the beginning? - it's ready now its just sitting back there.\"" No, I want my caesar to sit back there sopped in dressing so the romaine becomes wilted. She then brought out my salad and meal together ...but my roommates salad was brought out shortly after. If it is a meatless salad there really isn't an excuse not to bring them out together. \n\n\nMy salad was good -the dressing was clearly homemade, and the lettuce luckily still crisp. My roommate also liked her salad. My pasta dish (which was a special), tasted just ok. I am picky when it comes to good italian, but I felt that the tomato cream sauce was watery and the dish seemed more like something from a chain like TGI Fridays (covered in un-melted cheese  - veggies cut very small - sparce ingriedients that didn't seem to be high quality). \n\n\nThe meal was big and the price was fairly inexpensive ($16 for salad and pasta dish). - 1 star for lackluster entree -1 star for poor service.","we had dinner last night at zio and overall i wasn't very impressed. n nwe started with bread which was nice and crusty but was served with cold sauce ...heated up would have been much tastier. n nour server took our order but wasn't very friendly and apparently forgetful. five minutes later another server asked us what our entrees were again. i ordered a salad with my meal ,but eventually it became clear she forgot to bring it out. when i asked her about it again, she goes oh you wanted it in the beginning? it's ready now its just sitting back there. no, i want my caesar to sit back there sopped in dressing so the romaine becomes wilted. she then brought out my salad and meal together ...but my roommates salad was brought out shortly after. if it is a meatless salad there really isn't an excuse not to bring them out together. n n nmy salad was good the dressing was clearly homemade, and the lettuce luckily still crisp. my roommate also liked her salad. my pasta dish which was a special , tasted just ok. i am picky when it comes to good italian, but i felt that the tomato cream sauce was watery and the dish seemed more like something from a chain like tgi fridays covered in un melted cheese veggies cut very small sparce ingriedients that didn't seem to be high quality . n n nthe meal was big and the price was fairly inexpensive 16 for salad and pasta dish . 1 star for lackluster entree 1 star for poor service.","disappointment, neutral, disapproval","[INST] A customer left us a 3-star review: 'we had dinner last night at zio and overall i wasn't very impressed. n nwe started with bread which was nice and crusty but was served with cold sauce ...heated up would have been much tastier. n nour server took our order but wasn't very friendly and apparently forgetful. five minutes later another server asked us what our entrees were again. i ordered a salad with my meal ,but eventually it became clear she forgot to bring it out. when i asked her about it again, she goes oh you wanted it in the beginning? it's ready now its just sitting back there. no, i want my caesar to sit back there sopped in dressing so the romaine becomes wilted. she then brought out my salad and meal together ...but my roommates salad was brought out shortly after. if it is a meatless salad there really isn't an excuse not to bring them out together. n n nmy salad was good the dressing was clearly homemade, and the lettuce luckily still crisp. my roommate also liked her salad. my pasta dish which was a special , tasted just ok. i am picky when it comes to good italian, but i felt that the tomato cream sauce was watery and the dish seemed more like something from a chain like tgi fridays covered in un melted cheese veggies cut very small sparce ingriedients that didn't seem to be high quality . n n nthe meal was big and the price was fairly inexpensive 16 for salad and pasta dish . 1 star for lackluster entree 1 star for poor service.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'we had dinner last night at zio and overall i wasn't very impressed. n nwe started with bread which was nice and crusty but was served with cold sauce ...heated up would have been much tastier. n nour server took our order but wasn't very friendly and apparently forgetful. five minutes later another server asked us what our entrees were again. i ordered a salad with my meal ,but eventually it became clear she forgot to bring it out. when i asked her about it again, she goes oh you wanted it in the beginning? it's ready now its just sitting back there. no, i want my caesar to sit back there sopped in dressing so the romaine becomes wilted. she then brought out my salad and meal together ...but my roommates salad was brought out shortly after. if it is a meatless salad there really isn't an excuse not to bring them out together. n n nmy salad was good the dressing was clearly homemade, and the lettuce luckily still crisp. my roommate also liked her salad. my pasta dish which was a special , tasted just ok. i am picky when it comes to good italian, but i felt that the tomato cream sauce was watery and the dish seemed more like something from a chain like tgi fridays covered in un melted cheese veggies cut very small sparce ingriedients that didn't seem to be high quality . n n nthe meal was big and the price was fairly inexpensive 16 for salad and pasta dish . 1 star for lackluster entree 1 star for poor service.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve server training: Ensure servers are friendly, attentive, and remember orders accurately.

2. Monitor food temperature: Serve sauces at the appropriate temperature to enhance the dining experience.

3. Timely service: Ensure that all dishes are served in a timely manner, especially when ordering multiple dishes for a table.

4. Quality of ingredients: Use high-quality ingredients in dishes, particularly in Italian dishes, to ensure they meet customer expectations.

5. Coordination between kitchen and servers: Improve communication between kitchen staff and servers to ensure dishes are served together when appropriate."
3,"I don't go to the Rainforest Cafe for me, I do it for the kids. They love it there. We went there for a little trip to get out of the house for the day ( and If we are out of the house it also means I can't start the painting project I am supposed to do and it will have to wait until next weekend). \nAnyway, We get there and the hostess tried to put us right next to the door so we asked for another table. They put us next to an aquarium which was good for me because the kids left me alone, but bad for the fish because the didn't leave them alone. \nI got a hamburger with guacamole. the wife had an appetizer. the boy had two mini hot dogs and the girl had a pizza. the kids meals were the right size for them and my hamburger was pretty good.","i don't go to the rainforest cafe for me, i do it for the kids. they love it there. we went there for a little trip to get out of the house for the day and if we are out of the house it also means i can't start the painting project i am supposed to do and it will have to wait until next weekend . nanyway, we get there and the hostess tried to put us right next to the door so we asked for another table. they put us next to an aquarium which was good for me because the kids left me alone, but bad for the fish because the didn't leave them alone. ni got a hamburger with guacamole. the wife had an appetizer. the boy had two mini hot dogs and the girl had a pizza. the kids meals were the right size for them and my hamburger was pretty good.","neutral, disappointment, love","[INST] A customer left us a 3-star review: 'i don't go to the rainforest cafe for me, i do it for the kids. they love it there. we went there for a little trip to get out of the house for the day and if we are out of the house it also means i can't start the painting project i am supposed to do and it will have to wait until next weekend . nanyway, we get there and the hostess tried to put us right next to the door so we asked for another table. they put us next to an aquarium which was good for me because the kids left me alone, but bad for the fish because the didn't leave them alone. ni got a hamburger with guacamole. the wife had an appetizer. the boy had two mini hot dogs and the girl had a pizza. the kids meals were the right size for them and my hamburger was pretty good.' The customer feels neutral, disappointment, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i don't go to the rainforest cafe for me, i do it for the kids. they love it there. we went there for a little trip to get out of the house for the day and if we are out of the house it also means i can't start the painting project i am supposed to do and it will have to wait until next weekend . nanyway, we get there and the hostess tried to put us right next to the door so we asked for another table. they put us next to an aquarium which was good for me because the kids left me alone, but bad for the fish because the didn't leave them alone. ni got a hamburger with guacamole. the wife had an appetizer. the boy had two mini hot dogs and the girl had a pizza. the kids meals were the right size for them and my hamburger was pretty good.' The customer feels neutral, disappointment, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Seating: Offer more options for seating that are further away from the entrance and aquariums to accommodate families with children who may be more active.

2. Attention to detail: Train staff to be more mindful of seating arrangements, ensuring that tables are placed in a way that minimizes disturbance to both customers and the environment (e.g., aquariums).

3. Menu options: Offer a wider variety of menu items for adults, catering to different tastes and dietary preferences."
3,"I reallyyyy really wanted dessert after eating not the best dinner...and since we were back in the hotel at Paris I decided to stop by here.\n\nThe cashier lady was very nice and kind, but seemed to have a bit of trouble at the register.  I think maybe something was broken so it took a while for us just to get to order.\n\nI ordered the Napoleon crepe, lemon custard, berries, chantilly cream, nom nom nom! It was REALLY good, the tartness of the custard and lightly sweet thick chantilly cream worked well together.\n\nUnfortunately they don't fill all the way to the edge so the front tip of the triangle is filled while the back end is just crepe.  Is that how it's done in Paris?  I also feel like they were a bit too thick and eggy to be considered \""good\"" crepes, but it was tasty nonetheless. I think the filling just sold me...\n\n$9.99 does seem expensive to me for a crepe since they are kind of cheap to make...but it is Vegas so got to expect everything to be expensive :P\n\nI MIGHT come back here again just for the Napoleon...if I'm ever in Vegas again...","i reallyyyy really wanted dessert after eating not the best dinner...and since we were back in the hotel at paris i decided to stop by here. n nthe cashier lady was very nice and kind, but seemed to have a bit of trouble at the register. i think maybe something was broken so it took a while for us just to get to order. n ni ordered the napoleon crepe, lemon custard, berries, chantilly cream, nom nom nom! it was really good, the tartness of the custard and lightly sweet thick chantilly cream worked well together. n nunfortunately they don't fill all the way to the edge so the front tip of the triangle is filled while the back end is just crepe. is that how it's done in paris? i also feel like they were a bit too thick and eggy to be considered good crepes, but it was tasty nonetheless. i think the filling just sold me... n n 9.99 does seem expensive to me for a crepe since they are kind of cheap to make...but it is vegas so got to expect everything to be expensive p n ni might come back here again just for the napoleon...if i'm ever in vegas again...","disappointment, admiration, neutral","[INST] A customer left us a 3-star review: 'i reallyyyy really wanted dessert after eating not the best dinner...and since we were back in the hotel at paris i decided to stop by here. n nthe cashier lady was very nice and kind, but seemed to have a bit of trouble at the register. i think maybe something was broken so it took a while for us just to get to order. n ni ordered the napoleon crepe, lemon custard, berries, chantilly cream, nom nom nom! it was really good, the tartness of the custard and lightly sweet thick chantilly cream worked well together. n nunfortunately they don't fill all the way to the edge so the front tip of the triangle is filled while the back end is just crepe. is that how it's done in paris? i also feel like they were a bit too thick and eggy to be considered good crepes, but it was tasty nonetheless. i think the filling just sold me... n n 9.99 does seem expensive to me for a crepe since they are kind of cheap to make...but it is vegas so got to expect everything to be expensive p n ni might come back here again just for the napoleon...if i'm ever in vegas again...' The customer feels disappointment, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i reallyyyy really wanted dessert after eating not the best dinner...and since we were back in the hotel at paris i decided to stop by here. n nthe cashier lady was very nice and kind, but seemed to have a bit of trouble at the register. i think maybe something was broken so it took a while for us just to get to order. n ni ordered the napoleon crepe, lemon custard, berries, chantilly cream, nom nom nom! it was really good, the tartness of the custard and lightly sweet thick chantilly cream worked well together. n nunfortunately they don't fill all the way to the edge so the front tip of the triangle is filled while the back end is just crepe. is that how it's done in paris? i also feel like they were a bit too thick and eggy to be considered good crepes, but it was tasty nonetheless. i think the filling just sold me... n n 9.99 does seem expensive to me for a crepe since they are kind of cheap to make...but it is vegas so got to expect everything to be expensive p n ni might come back here again just for the napoleon...if i'm ever in vegas again...' The customer feels disappointment, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve the efficiency at the register: Address any potential issues with the POS system to ensure a smoother checkout process.

2. Consistency in presentation: Ensure that all crepes, particularly the Napoleon crepe, are filled evenly to meet customer expectations.

3. Address pricing concerns: Review the pricing strategy for crepes, considering the cost of ingredients and location, while ensuring competitiveness in the market.

4. Maintain high-quality crepes: Work on refining the crepe recipe to reduce the eggy taste and improve the overall quality."
3,"My mom and I were in Vegas and she was telling me all about this new show she was watching about a pawn shop. Well, look who made the #1 child spot in her book...next day I took her to the real shop!\n\nMy mom was so excited to see the store that she watches on tv. She said it looked just like the store, but none of the main people were there. They have a section for fans to buy the show merchandise. \n\nAs far as a pawn shop goes (I think this was my first ever), it was a good size (although others say small) and narrow with lots of stuff. They have a lot of cases with jewelry, random things lining the walls, and it looked like things were in pretty good condition. \n\nWe went on a Sunday when they opened so there wasn't a line to get in. However, it doesn't take too many people inside to make it feel very snug.","my mom and i were in vegas and she was telling me all about this new show she was watching about a pawn shop. well, look who made the 1 child spot in her book...next day i took her to the real shop! n nmy mom was so excited to see the store that she watches on tv. she said it looked just like the store, but none of the main people were there. they have a section for fans to buy the show merchandise. n nas far as a pawn shop goes i think this was my first ever , it was a good size although others say small and narrow with lots of stuff. they have a lot of cases with jewelry, random things lining the walls, and it looked like things were in pretty good condition. n nwe went on a sunday when they opened so there wasn't a line to get in. however, it doesn't take too many people inside to make it feel very snug.","excitement, neutral, approval","[INST] A customer left us a 3-star review: 'my mom and i were in vegas and she was telling me all about this new show she was watching about a pawn shop. well, look who made the 1 child spot in her book...next day i took her to the real shop! n nmy mom was so excited to see the store that she watches on tv. she said it looked just like the store, but none of the main people were there. they have a section for fans to buy the show merchandise. n nas far as a pawn shop goes i think this was my first ever , it was a good size although others say small and narrow with lots of stuff. they have a lot of cases with jewelry, random things lining the walls, and it looked like things were in pretty good condition. n nwe went on a sunday when they opened so there wasn't a line to get in. however, it doesn't take too many people inside to make it feel very snug.' The customer feels excitement, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'my mom and i were in vegas and she was telling me all about this new show she was watching about a pawn shop. well, look who made the 1 child spot in her book...next day i took her to the real shop! n nmy mom was so excited to see the store that she watches on tv. she said it looked just like the store, but none of the main people were there. they have a section for fans to buy the show merchandise. n nas far as a pawn shop goes i think this was my first ever , it was a good size although others say small and narrow with lots of stuff. they have a lot of cases with jewelry, random things lining the walls, and it looked like things were in pretty good condition. n nwe went on a sunday when they opened so there wasn't a line to get in. however, it doesn't take too many people inside to make it feel very snug.' The customer feels excitement, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Staffing: Ensure that key personnel are present during operating hours, especially on days when the shop is likely to attract tourists. This will help meet customer expectations and enhance their experience.

2. Improve signage: Make it clear who the main personalities are in the shop, so visitors can recognize them and feel more connected to the show.

3. Enhance the in-store experience: Consider creating a more spacious and less crowded environment, or implementing a rotation system to manage the number of visitors inside the shop at any given time."
3,"Elements is a gift shop in Aria that sells cigarettes , snacks and some interesting , random gifts and suveniors . They had blackjack strategy cards for $2 which was kinda random but nice . The snacks and beverages at this store might be kind of overpriced just like everything else in Vegas but the great thing about this store is that they're open 24 hours .","elements is a gift shop in aria that sells cigarettes , snacks and some interesting , random gifts and suveniors . they had blackjack strategy cards for 2 which was kinda random but nice . the snacks and beverages at this store might be kind of overpriced just like everything else in vegas but the great thing about this store is that they're open 24 hours .","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'elements is a gift shop in aria that sells cigarettes , snacks and some interesting , random gifts and suveniors . they had blackjack strategy cards for 2 which was kinda random but nice . the snacks and beverages at this store might be kind of overpriced just like everything else in vegas but the great thing about this store is that they're open 24 hours .' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'elements is a gift shop in aria that sells cigarettes , snacks and some interesting , random gifts and suveniors . they had blackjack strategy cards for 2 which was kinda random but nice . the snacks and beverages at this store might be kind of overpriced just like everything else in vegas but the great thing about this store is that they're open 24 hours .' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following actions:

1. Price Competitiveness: Review the pricing of snacks and beverages to ensure they are competitive with other stores in the area.

2. Product Variety: Maintain a diverse selection of items, including unique and interesting gifts and souvenirs, to cater to a wider range of customer preferences.

3. Promotions and Discounts: Offer occasional promotions or discounts on popular items to make the store more attractive to customers.

4. Clear Signage: Ensure that any special offers or discounts are clearly displayed to avoid any confusion or disappointment."
3,"3.0 stars for food. I've been here twice for lunch. Their lunch prices seem fairly resonable. Their service is standard...nothing special. The first time I came here I ordered the Chicken Philly Sandwich. I definitely was not impressed, lacking in flavoring and it was just a-ok. The second time I ordered the Chicken Fajitas. Chicken was tasty and tender. The tortillas tasted like it was microwaved...which was expected. However, I liked this better than the Philly Chicken Sandwich.  I have yet to try an alchoholic beverage from here, but that's what happy hour is for. This place is huge so I think its good for large groups of people.  Will I return? Yes, probably for happy hour or lunch.","3.0 stars for food. i've been here twice for lunch. their lunch prices seem fairly resonable. their service is standard...nothing special. the first time i came here i ordered the chicken philly sandwich. i definitely was not impressed, lacking in flavoring and it was just a ok. the second time i ordered the chicken fajitas. chicken was tasty and tender. the tortillas tasted like it was microwaved...which was expected. however, i liked this better than the philly chicken sandwich. i have yet to try an alchoholic beverage from here, but that's what happy hour is for. this place is huge so i think its good for large groups of people. will i return? yes, probably for happy hour or lunch.","disappointment, approval, disapproval","[INST] A customer left us a 3-star review: '3.0 stars for food. i've been here twice for lunch. their lunch prices seem fairly resonable. their service is standard...nothing special. the first time i came here i ordered the chicken philly sandwich. i definitely was not impressed, lacking in flavoring and it was just a ok. the second time i ordered the chicken fajitas. chicken was tasty and tender. the tortillas tasted like it was microwaved...which was expected. however, i liked this better than the philly chicken sandwich. i have yet to try an alchoholic beverage from here, but that's what happy hour is for. this place is huge so i think its good for large groups of people. will i return? yes, probably for happy hour or lunch.' The customer feels disappointment, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: '3.0 stars for food. i've been here twice for lunch. their lunch prices seem fairly resonable. their service is standard...nothing special. the first time i came here i ordered the chicken philly sandwich. i definitely was not impressed, lacking in flavoring and it was just a ok. the second time i ordered the chicken fajitas. chicken was tasty and tender. the tortillas tasted like it was microwaved...which was expected. however, i liked this better than the philly chicken sandwich. i have yet to try an alchoholic beverage from here, but that's what happy hour is for. this place is huge so i think its good for large groups of people. will i return? yes, probably for happy hour or lunch.' The customer feels disappointment, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Enhance the flavor of the Chicken Philly Sandwich: Investigate the current recipe and consider adding more seasoning or fresh ingredients to boost the flavor.

2. Improve the quality of tortillas for the Chicken Fajitas: Ensure that the tortillas are fresh and heated properly, avoiding the use of microwaves if possible.

3. Train staff on providing exceptional service: Aim to provide service that goes beyond the customer's expectations, making their experience memorable and special."
3,"so i came here sunday night with some high expectations... some were met and some were not. because of my connections me my friends and my gf were able to come here at about 1 am and get in for free and get ushered to our table (some friends of mine and an nfl football player got a table). the look of the club is pretty nice. nothing amazing (tryst as far as that goes looks wayyyyy better). \n\none thing though is when you walk in to your right theres like 100 unopened bottles of Cristal lined on the wall. now thats ballin' lol.... bad part is the club is f'ing backed dude. watch out for your feet, face and shoulder on the dance floor cuz i guarantee you will get hit in one of those places hard at least once. its takes 30 mins to walk to one side. but the girls there are beautiful. my word they are. the cocktail wairesses... i mean damn... is there even a dress code for guys? i seen guys in there wearing baseball caps and sneakers so i dunno. If this club was not soo crowded it would have gotten 4 stars for sure. \n\n\nat around midnight they had a \""golddigger\"" contest for women... pretty much they would drop fake dollar bills from the top balcony onto the dance floor, and you had to scoop up as many bills as you could within 30 mins... at the end they would weight your stack of bills and the winner would get $5,000 CASH... pretty sweet right? ya if it werent from 110 pound girls literally running over me lol. but i cant hate... it was like a mosh pit!","so i came here sunday night with some high expectations... some were met and some were not. because of my connections me my friends and my gf were able to come here at about 1 am and get in for free and get ushered to our table some friends of mine and an nfl football player got a table . the look of the club is pretty nice. nothing amazing tryst as far as that goes looks wayyyyy better . n none thing though is when you walk in to your right theres like 100 unopened bottles of cristal lined on the wall. now thats ballin' lol.... bad part is the club is f'ing backed dude. watch out for your feet, face and shoulder on the dance floor cuz i guarantee you will get hit in one of those places hard at least once. its takes 30 mins to walk to one side. but the girls there are beautiful. my word they are. the cocktail wairesses... i mean damn... is there even a dress code for guys? i seen guys in there wearing baseball caps and sneakers so i dunno. if this club was not soo crowded it would have gotten 4 stars for sure. n n nat around midnight they had a golddigger contest for women... pretty much they would drop fake dollar bills from the top balcony onto the dance floor, and you had to scoop up as many bills as you could within 30 mins... at the end they would weight your stack of bills and the winner would get 5,000 cash... pretty sweet right? ya if it werent from 110 pound girls literally running over me lol. but i cant hate... it was like a mosh pit!","amusement, admiration, joy","[INST] A customer left us a 3-star review: 'so i came here sunday night with some high expectations... some were met and some were not. because of my connections me my friends and my gf were able to come here at about 1 am and get in for free and get ushered to our table some friends of mine and an nfl football player got a table . the look of the club is pretty nice. nothing amazing tryst as far as that goes looks wayyyyy better . n none thing though is when you walk in to your right theres like 100 unopened bottles of cristal lined on the wall. now thats ballin' lol.... bad part is the club is f'ing backed dude. watch out for your feet, face and shoulder on the dance floor cuz i guarantee you will get hit in one of those places hard at least once. its takes 30 mins to walk to one side. but the girls there are beautiful. my word they are. the cocktail wairesses... i mean damn... is there even a dress code for guys? i seen guys in there wearing baseball caps and sneakers so i dunno. if this club was not soo crowded it would have gotten 4 stars for sure. n n nat around midnight they had a golddigger contest for women... pretty much they would drop fake dollar bills from the top balcony onto the dance floor, and you had to scoop up as many bills as you could within 30 mins... at the end they would weight your stack of bills and the winner would get 5,000 cash... pretty sweet right? ya if it werent from 110 pound girls literally running over me lol. but i cant hate... it was like a mosh pit!' The customer feels amusement, admiration, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'so i came here sunday night with some high expectations... some were met and some were not. because of my connections me my friends and my gf were able to come here at about 1 am and get in for free and get ushered to our table some friends of mine and an nfl football player got a table . the look of the club is pretty nice. nothing amazing tryst as far as that goes looks wayyyyy better . n none thing though is when you walk in to your right theres like 100 unopened bottles of cristal lined on the wall. now thats ballin' lol.... bad part is the club is f'ing backed dude. watch out for your feet, face and shoulder on the dance floor cuz i guarantee you will get hit in one of those places hard at least once. its takes 30 mins to walk to one side. but the girls there are beautiful. my word they are. the cocktail wairesses... i mean damn... is there even a dress code for guys? i seen guys in there wearing baseball caps and sneakers so i dunno. if this club was not soo crowded it would have gotten 4 stars for sure. n n nat around midnight they had a golddigger contest for women... pretty much they would drop fake dollar bills from the top balcony onto the dance floor, and you had to scoop up as many bills as you could within 30 mins... at the end they would weight your stack of bills and the winner would get 5,000 cash... pretty sweet right? ya if it werent from 110 pound girls literally running over me lol. but i cant hate... it was like a mosh pit!' The customer feels amusement, admiration, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Crowd Control: Implement measures to manage the crowd more effectively, ensuring a safer and more comfortable dance floor experience. This could include hiring additional staff, adjusting the capacity, or implementing a more organized flow.

2. Cleanliness and Safety: Regularly check the dance floor for potential hazards, such as spilled drinks or debris, to minimize the risk of accidents.

3. Dress Code: Establish a clear dress code for both men and women to maintain a consistent and classy atmosphere. This could help create a more polished image and improve the overall guest experience."
3,"Like the others who gave this restaurant 3 stars, I'm sorry to do it. The service was great, and the owners so sweet, but the food is only so-so. The mezze was good. I enjoyed the hummus, baba ganoush, falafel and tabbouleh. Unfortunately, the chicken gyro left a lot to be desired. The chicken looked and tasted as if it had been baked a day or two ahead of our visit. Tough, colorless and flavorless. And the pitas weren't homemade or fresh. I probably won't be giving them another try.","like the others who gave this restaurant 3 stars, i'm sorry to do it. the service was great, and the owners so sweet, but the food is only so so. the mezze was good. i enjoyed the hummus, baba ganoush, falafel and tabbouleh. unfortunately, the chicken gyro left a lot to be desired. the chicken looked and tasted as if it had been baked a day or two ahead of our visit. tough, colorless and flavorless. and the pitas weren't homemade or fresh. i probably won't be giving them another try.","admiration, disappointment, joy","[INST] A customer left us a 3-star review: 'like the others who gave this restaurant 3 stars, i'm sorry to do it. the service was great, and the owners so sweet, but the food is only so so. the mezze was good. i enjoyed the hummus, baba ganoush, falafel and tabbouleh. unfortunately, the chicken gyro left a lot to be desired. the chicken looked and tasted as if it had been baked a day or two ahead of our visit. tough, colorless and flavorless. and the pitas weren't homemade or fresh. i probably won't be giving them another try.' The customer feels admiration, disappointment, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'like the others who gave this restaurant 3 stars, i'm sorry to do it. the service was great, and the owners so sweet, but the food is only so so. the mezze was good. i enjoyed the hummus, baba ganoush, falafel and tabbouleh. unfortunately, the chicken gyro left a lot to be desired. the chicken looked and tasted as if it had been baked a day or two ahead of our visit. tough, colorless and flavorless. and the pitas weren't homemade or fresh. i probably won't be giving them another try.' The customer feels admiration, disappointment, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Enhance the quality of the chicken gyro by ensuring it is freshly prepared and cooked to order. This could involve adjusting the cooking process or sourcing better quality ingredients.

2. Pita Bread: Use freshly baked or high-quality pita bread to improve the taste and texture of the gyro.

3. Consistency: Strive for consistency in the quality of all dishes, not just the mezze. This may involve additional training for kitchen staff or implementing quality control measures."
3,"The beer is average, but overpriced.  Save yourself $10 on a case and wait until Costco restocks.  ($30 a case at the brewery, $20 at Costco).   Perhaps I would return if they end up opening up an actual restaurant,  as the staff there were extremely friendly, but not too much of a draw at this point....","the beer is average, but overpriced. save yourself 10 on a case and wait until costco restocks. 30 a case at the brewery, 20 at costco . perhaps i would return if they end up opening up an actual restaurant, as the staff there were extremely friendly, but not too much of a draw at this point....","neutral, approval, disapproval","[INST] A customer left us a 3-star review: 'the beer is average, but overpriced. save yourself 10 on a case and wait until costco restocks. 30 a case at the brewery, 20 at costco . perhaps i would return if they end up opening up an actual restaurant, as the staff there were extremely friendly, but not too much of a draw at this point....' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the beer is average, but overpriced. save yourself 10 on a case and wait until costco restocks. 30 a case at the brewery, 20 at costco . perhaps i would return if they end up opening up an actual restaurant, as the staff there were extremely friendly, but not too much of a draw at this point....' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially encourage a return visit, consider the following steps:

1. Address pricing concerns: Investigate the pricing discrepancy between the brewery and Costco, and if possible, adjust pricing to be more competitive.

2. Improve product quality: Work on enhancing the quality of the beer to make it more appealing to customers.

3. Consider opening a restaurant: As suggested by the customer, expanding to a full-service restaurant could attract more customers and provide a more complete dining experience.

4. Maintain friendly staff: Continue to prioritize friendly and welcoming customer service, as this was a positive aspect of the customer's experience."
3,"Overall spent a fun evening in this buzzing,pseudo loungy Portuguese.\nThe Pros: nice atmosphere where you can watch the kitchen if you're into that kind of thing. You can rub elbows with a hip very well to do Montreal crowd. The food is very good and the menu extensive.\nCons: this place is quite expensive for what you get and  you can easily spend more than $150 per person if you go with a variety of tapas,mains, dessert drinks and wine.\nLots of sea food and fish items but at nearly $40 a plate it's almost at the ripoff price point. Conclusion if you got money to burn by all means go.  If you don't skip it or beware.","overall spent a fun evening in this buzzing,pseudo loungy portuguese. nthe pros nice atmosphere where you can watch the kitchen if you're into that kind of thing. you can rub elbows with a hip very well to do montreal crowd. the food is very good and the menu extensive. ncons this place is quite expensive for what you get and you can easily spend more than 150 per person if you go with a variety of tapas,mains, dessert drinks and wine. nlots of sea food and fish items but at nearly 40 a plate it's almost at the ripoff price point. conclusion if you got money to burn by all means go. if you don't skip it or beware.","joy, admiration, approval","[INST] A customer left us a 3-star review: 'overall spent a fun evening in this buzzing,pseudo loungy portuguese. nthe pros nice atmosphere where you can watch the kitchen if you're into that kind of thing. you can rub elbows with a hip very well to do montreal crowd. the food is very good and the menu extensive. ncons this place is quite expensive for what you get and you can easily spend more than 150 per person if you go with a variety of tapas,mains, dessert drinks and wine. nlots of sea food and fish items but at nearly 40 a plate it's almost at the ripoff price point. conclusion if you got money to burn by all means go. if you don't skip it or beware.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'overall spent a fun evening in this buzzing,pseudo loungy portuguese. nthe pros nice atmosphere where you can watch the kitchen if you're into that kind of thing. you can rub elbows with a hip very well to do montreal crowd. the food is very good and the menu extensive. ncons this place is quite expensive for what you get and you can easily spend more than 150 per person if you go with a variety of tapas,mains, dessert drinks and wine. nlots of sea food and fish items but at nearly 40 a plate it's almost at the ripoff price point. conclusion if you got money to burn by all means go. if you don't skip it or beware.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Offer more affordable options on the menu, particularly for seafood and fish items, to make the dining experience more accessible for a wider range of budgets.
2. Provide clearer pricing information, either on the menu or at the time of ordering, to help customers make informed decisions about their spending.
3. Consider offering a fixed-price menu or daily specials to provide more value for customers who want to try a variety of dishes without breaking the bank."
3,"I like that you don't have to go through the casino to get here because they have 2 entrances.. Yard House is on my list of places I frequent for only Happy Hour but not their regular menu.. haha their regular dinner menu is a bit over priced for a bar with average food but it doesn't matter because I only come for HH~!!! I've been here on several occasions for Happy Hour, late night Happy Hour, on the cusp of Happy Hour lol \n\nThings that I enjoy:\n-Chicken Lettuce Wraps- or you can get them with mushrooms instead of chicken mmm\n-Hawaiian Poke Stack- watch out sometimes the tuna is not that fresh though lol\n-Spinach Cheese Dip- so bad for you but so good\n-Chicken Nachos- quantity over quality.. huge portion; great for sharing\n-Pizzas- pretty tasty \n-Leinenkugel's Sunset Wheat - tastes like Fruity Pebbles\n-Light Lemon Drop Martini- low cal; tasty; strong\n-Spinach & mushroom salad appetizer portion (not on HH) but it's delicious and cheap!\n\nService has always been friendly and fast. One time my boyfriend and I barely made it for the last seating and the server wasn't rude and didn't rush us! Even though this Yard House is located inside Red Rock Casino it is not owned by them so they don't accept any of the mailer coupons from the hotel~ \n\n\n\nHOT TIP: Happy Hour:  Monday - Friday 3pm - 6pm \n                                      Sunday - Wednesday 10pm - Close\n                                      Last Seating: 30 minutes prior to close","i like that you don't have to go through the casino to get here because they have 2 entrances.. yard house is on my list of places i frequent for only happy hour but not their regular menu.. haha their regular dinner menu is a bit over priced for a bar with average food but it doesn't matter because i only come for hh !!! i've been here on several occasions for happy hour, late night happy hour, on the cusp of happy hour lol n nthings that i enjoy n chicken lettuce wraps or you can get them with mushrooms instead of chicken mmm n hawaiian poke stack watch out sometimes the tuna is not that fresh though lol n spinach cheese dip so bad for you but so good n chicken nachos quantity over quality.. huge portion great for sharing n pizzas pretty tasty n leinenkugel's sunset wheat tastes like fruity pebbles n light lemon drop martini low cal tasty strong n spinach mushroom salad appetizer portion not on hh but it's delicious and cheap! n nservice has always been friendly and fast. one time my boyfriend and i barely made it for the last seating and the server wasn't rude and didn't rush us! even though this yard house is located inside red rock casino it is not owned by them so they don't accept any of the mailer coupons from the hotel n n n nhot tip happy hour monday friday 3pm 6pm n sunday wednesday 10pm close n last seating 30 minutes prior to close","amusement, joy, love","[INST] A customer left us a 3-star review: 'i like that you don't have to go through the casino to get here because they have 2 entrances.. yard house is on my list of places i frequent for only happy hour but not their regular menu.. haha their regular dinner menu is a bit over priced for a bar with average food but it doesn't matter because i only come for hh !!! i've been here on several occasions for happy hour, late night happy hour, on the cusp of happy hour lol n nthings that i enjoy n chicken lettuce wraps or you can get them with mushrooms instead of chicken mmm n hawaiian poke stack watch out sometimes the tuna is not that fresh though lol n spinach cheese dip so bad for you but so good n chicken nachos quantity over quality.. huge portion great for sharing n pizzas pretty tasty n leinenkugel's sunset wheat tastes like fruity pebbles n light lemon drop martini low cal tasty strong n spinach mushroom salad appetizer portion not on hh but it's delicious and cheap! n nservice has always been friendly and fast. one time my boyfriend and i barely made it for the last seating and the server wasn't rude and didn't rush us! even though this yard house is located inside red rock casino it is not owned by them so they don't accept any of the mailer coupons from the hotel n n n nhot tip happy hour monday friday 3pm 6pm n sunday wednesday 10pm close n last seating 30 minutes prior to close' The customer feels amusement, joy, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i like that you don't have to go through the casino to get here because they have 2 entrances.. yard house is on my list of places i frequent for only happy hour but not their regular menu.. haha their regular dinner menu is a bit over priced for a bar with average food but it doesn't matter because i only come for hh !!! i've been here on several occasions for happy hour, late night happy hour, on the cusp of happy hour lol n nthings that i enjoy n chicken lettuce wraps or you can get them with mushrooms instead of chicken mmm n hawaiian poke stack watch out sometimes the tuna is not that fresh though lol n spinach cheese dip so bad for you but so good n chicken nachos quantity over quality.. huge portion great for sharing n pizzas pretty tasty n leinenkugel's sunset wheat tastes like fruity pebbles n light lemon drop martini low cal tasty strong n spinach mushroom salad appetizer portion not on hh but it's delicious and cheap! n nservice has always been friendly and fast. one time my boyfriend and i barely made it for the last seating and the server wasn't rude and didn't rush us! even though this yard house is located inside red rock casino it is not owned by them so they don't accept any of the mailer coupons from the hotel n n n nhot tip happy hour monday friday 3pm 6pm n sunday wednesday 10pm close n last seating 30 minutes prior to close' The customer feels amusement, joy, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Maintain the quality of the regular dinner menu, particularly the tuna used in the Hawaiian poke stack, to meet customer expectations.
2. Offer promotions or discounts for the regular dinner menu to make it more appealing to customers who frequent the establishment primarily for happy hour.
3. Ensure that servers are aware of the customer's preference for the chicken lettuce wraps, Hawaiian poke stack, spinach cheese dip, chicken nachos, and Leinenkugel's Sunset Wheat, and make an effort to consistently provide these items in good condition."
3,"Pierogi pizza is amazing!!!! They ran out of traditional pierogis which was a total bummer but then we saw the pizza. It was more satisfying than pierogis on a cold rainy night. The red leaf side salad was tasty but over dressed and didn't come with the blue cheese the menu promised. The special pierogis of the night were not amazing because the butter added in unwelcome sweet flavor to the jalape\u00f1o, cheddar bacon yumminess. The beer was great and the interior of the place is fun. A large brewing system sits on the alter and is  quite beautiful. The reason the place did not get 5 stars is because honestly out service sucked and the fact that they use styrofoam to go containers. The waiter did not greet us, tell us specials or attend to us. At one point when we were finished (napkins on plates) for a few minutes waiting for the check he was in the corner watching the game.","pierogi pizza is amazing!!!! they ran out of traditional pierogis which was a total bummer but then we saw the pizza. it was more satisfying than pierogis on a cold rainy night. the red leaf side salad was tasty but over dressed and didn't come with the blue cheese the menu promised. the special pierogis of the night were not amazing because the butter added in unwelcome sweet flavor to the jalape u00f1o, cheddar bacon yumminess. the beer was great and the interior of the place is fun. a large brewing system sits on the alter and is quite beautiful. the reason the place did not get 5 stars is because honestly out service sucked and the fact that they use styrofoam to go containers. the waiter did not greet us, tell us specials or attend to us. at one point when we were finished napkins on plates for a few minutes waiting for the check he was in the corner watching the game.","admiration, joy, amusement","[INST] A customer left us a 3-star review: 'pierogi pizza is amazing!!!! they ran out of traditional pierogis which was a total bummer but then we saw the pizza. it was more satisfying than pierogis on a cold rainy night. the red leaf side salad was tasty but over dressed and didn't come with the blue cheese the menu promised. the special pierogis of the night were not amazing because the butter added in unwelcome sweet flavor to the jalape u00f1o, cheddar bacon yumminess. the beer was great and the interior of the place is fun. a large brewing system sits on the alter and is quite beautiful. the reason the place did not get 5 stars is because honestly out service sucked and the fact that they use styrofoam to go containers. the waiter did not greet us, tell us specials or attend to us. at one point when we were finished napkins on plates for a few minutes waiting for the check he was in the corner watching the game.' The customer feels admiration, joy, amusement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'pierogi pizza is amazing!!!! they ran out of traditional pierogis which was a total bummer but then we saw the pizza. it was more satisfying than pierogis on a cold rainy night. the red leaf side salad was tasty but over dressed and didn't come with the blue cheese the menu promised. the special pierogis of the night were not amazing because the butter added in unwelcome sweet flavor to the jalape u00f1o, cheddar bacon yumminess. the beer was great and the interior of the place is fun. a large brewing system sits on the alter and is quite beautiful. the reason the place did not get 5 stars is because honestly out service sucked and the fact that they use styrofoam to go containers. the waiter did not greet us, tell us specials or attend to us. at one point when we were finished napkins on plates for a few minutes waiting for the check he was in the corner watching the game.' The customer feels admiration, joy, amusement. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Staff Training: Ensure staff are well-trained to greet customers promptly, provide information about specials, and attend to their needs in a timely and friendly manner.

2. Inventory Management: Ensure we have enough traditional pierogis in stock to meet customer demand.

3. Accurate Menu Information: Ensure menu descriptions match the dishes served, including promised ingredients like blue cheese and the absence of unwelcome flavors like sweet butter in certain dishes.

4. Sustainable Practices: Consider phasing out the use of styrofoam containers and offering eco-friendly alternatives instead."
3,"I went to this brow bar on Thurday March 6, 2014.  I wanted my eyebrows cleaned up.  I had also asked that my eyebrows be filled in.  When I returned to my hotel room, I noticed that a chunk of my left eyebrow was missing.   I wondered why the woman who waxed my eyebrows gave me a $10 tube of mascara for free.    I have gone to the Benefit Brow Bar at the Macys in downtown San Francisco, and the Benefit Brow Bar at Bloomingdale's in Manhattan.  I have never left with a chunk of hair missing from one of my eyebrows.","i went to this brow bar on thurday march 6, 2014. i wanted my eyebrows cleaned up. i had also asked that my eyebrows be filled in. when i returned to my hotel room, i noticed that a chunk of my left eyebrow was missing. i wondered why the woman who waxed my eyebrows gave me a 10 tube of mascara for free. i have gone to the benefit brow bar at the macys in downtown san francisco, and the benefit brow bar at bloomingdale's in manhattan. i have never left with a chunk of hair missing from one of my eyebrows.","neutral, realization, surprise","[INST] A customer left us a 3-star review: 'i went to this brow bar on thurday march 6, 2014. i wanted my eyebrows cleaned up. i had also asked that my eyebrows be filled in. when i returned to my hotel room, i noticed that a chunk of my left eyebrow was missing. i wondered why the woman who waxed my eyebrows gave me a 10 tube of mascara for free. i have gone to the benefit brow bar at the macys in downtown san francisco, and the benefit brow bar at bloomingdale's in manhattan. i have never left with a chunk of hair missing from one of my eyebrows.' The customer feels neutral, realization, surprise. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i went to this brow bar on thurday march 6, 2014. i wanted my eyebrows cleaned up. i had also asked that my eyebrows be filled in. when i returned to my hotel room, i noticed that a chunk of my left eyebrow was missing. i wondered why the woman who waxed my eyebrows gave me a 10 tube of mascara for free. i have gone to the benefit brow bar at the macys in downtown san francisco, and the benefit brow bar at bloomingdale's in manhattan. i have never left with a chunk of hair missing from one of my eyebrows.' The customer feels neutral, realization, surprise. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we should:

1. Apologize sincerely for the incident and express concern for their well-being.
2. Investigate the issue to understand what went wrong and prevent it from happening again.
3. Offer a compensation for the inconvenience caused, such as a complimentary service or a refund.
4. Improve communication and clarify expectations with our staff about the services provided, especially when a customer requests a specific service like filling in eyebrows.
5. Provide additional training to our staff on proper techniques for waxing and shaping eyebrows to prevent similar incidents from happening in the future."
3,Not sure why a surf shop is needed in the middle of the desert.  Maybe because you can surf in the monster pool at the Mandalay Bay.  It is really no different from the other chain stores that you can see in Hawaii or on the coast of California.,not sure why a surf shop is needed in the middle of the desert. maybe because you can surf in the monster pool at the mandalay bay. it is really no different from the other chain stores that you can see in hawaii or on the coast of california.,"confusion, neutral, approval","[INST] A customer left us a 3-star review: 'not sure why a surf shop is needed in the middle of the desert. maybe because you can surf in the monster pool at the mandalay bay. it is really no different from the other chain stores that you can see in hawaii or on the coast of california.' The customer feels confusion, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'not sure why a surf shop is needed in the middle of the desert. maybe because you can surf in the monster pool at the mandalay bay. it is really no different from the other chain stores that you can see in hawaii or on the coast of california.' The customer feels confusion, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their confusion, we could:

1. Clarify our unique selling points: Highlight the convenience of our location (e.g., near Mandalay Bay's wave pool), unique products, or services that differentiate us from typical surf shops in coastal areas.

2. Offer educational content: Provide information about the history, culture, and techniques of surfing, emphasizing its global appeal and the possibility of surfing in unexpected locations like Las Vegas.

3. Personalize the shopping experience: Offer personalized recommendations based on the customer's interests, preferences, or skill level to create a more tailored and engaging shopping experience."
3,"My daughter and i came for lunch today. We parked in the back and walked through the open dining and inside dining on our way to the hostess station. We noticed five or six open tables on our way in. We were surprised to hear from the hostess that there was a 10-15 minute wait to be seated. \n\n(What? Can i just go sit down at one of the six open tables?) \n\nWe waited and were seated within the promised window. We ordered calimari fries to start, with my daughter ordering fish and chips, and salmon tacos for myself.\n\nThe calimari fries came out hot, crispy, and were very tasty. We finished them off quickly. Both sauces were great.\n\nNext delivered, were my daughters fish and chips, and some shrimp and chips that looked yummy, but were not what i ordered. The waiter promised a quick fix. I noticed the patrons at a neighboring table having bewildered looks, and no food on their table, despite being seated before us.\n\nThe salmon tacos arrived within five minutes. The fish was near perfectly cooked, the tortillas tender but not frail, overall very delicious. My daughters fish and chips were tasty, good crunch on the outside with tasty fish inside. Chips were reasonable, but not inspiring. The beans and rice that came with my meal were sufficient.\n\nWaitstaff were nice enough, but maybe a little inexperienced, and slow at times. Their willingness to try makes it all good.\n\nThe dining experience overall was positive, but i don't know if i would drive any extra miles to dine here. If i happen to be close, ill probably drop in. (Ill bet that i would have given an extra star if there had not been a line with tables empty, and the wrong meal being delivered.)","my daughter and i came for lunch today. we parked in the back and walked through the open dining and inside dining on our way to the hostess station. we noticed five or six open tables on our way in. we were surprised to hear from the hostess that there was a 10 15 minute wait to be seated. n n what? can i just go sit down at one of the six open tables? n nwe waited and were seated within the promised window. we ordered calimari fries to start, with my daughter ordering fish and chips, and salmon tacos for myself. n nthe calimari fries came out hot, crispy, and were very tasty. we finished them off quickly. both sauces were great. n nnext delivered, were my daughters fish and chips, and some shrimp and chips that looked yummy, but were not what i ordered. the waiter promised a quick fix. i noticed the patrons at a neighboring table having bewildered looks, and no food on their table, despite being seated before us. n nthe salmon tacos arrived within five minutes. the fish was near perfectly cooked, the tortillas tender but not frail, overall very delicious. my daughters fish and chips were tasty, good crunch on the outside with tasty fish inside. chips were reasonable, but not inspiring. the beans and rice that came with my meal were sufficient. n nwaitstaff were nice enough, but maybe a little inexperienced, and slow at times. their willingness to try makes it all good. n nthe dining experience overall was positive, but i don't know if i would drive any extra miles to dine here. if i happen to be close, ill probably drop in. ill bet that i would have given an extra star if there had not been a line with tables empty, and the wrong meal being delivered.","surprise, neutral, curiosity","[INST] A customer left us a 3-star review: 'my daughter and i came for lunch today. we parked in the back and walked through the open dining and inside dining on our way to the hostess station. we noticed five or six open tables on our way in. we were surprised to hear from the hostess that there was a 10 15 minute wait to be seated. n n what? can i just go sit down at one of the six open tables? n nwe waited and were seated within the promised window. we ordered calimari fries to start, with my daughter ordering fish and chips, and salmon tacos for myself. n nthe calimari fries came out hot, crispy, and were very tasty. we finished them off quickly. both sauces were great. n nnext delivered, were my daughters fish and chips, and some shrimp and chips that looked yummy, but were not what i ordered. the waiter promised a quick fix. i noticed the patrons at a neighboring table having bewildered looks, and no food on their table, despite being seated before us. n nthe salmon tacos arrived within five minutes. the fish was near perfectly cooked, the tortillas tender but not frail, overall very delicious. my daughters fish and chips were tasty, good crunch on the outside with tasty fish inside. chips were reasonable, but not inspiring. the beans and rice that came with my meal were sufficient. n nwaitstaff were nice enough, but maybe a little inexperienced, and slow at times. their willingness to try makes it all good. n nthe dining experience overall was positive, but i don't know if i would drive any extra miles to dine here. if i happen to be close, ill probably drop in. ill bet that i would have given an extra star if there had not been a line with tables empty, and the wrong meal being delivered.' The customer feels surprise, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'my daughter and i came for lunch today. we parked in the back and walked through the open dining and inside dining on our way to the hostess station. we noticed five or six open tables on our way in. we were surprised to hear from the hostess that there was a 10 15 minute wait to be seated. n n what? can i just go sit down at one of the six open tables? n nwe waited and were seated within the promised window. we ordered calimari fries to start, with my daughter ordering fish and chips, and salmon tacos for myself. n nthe calimari fries came out hot, crispy, and were very tasty. we finished them off quickly. both sauces were great. n nnext delivered, were my daughters fish and chips, and some shrimp and chips that looked yummy, but were not what i ordered. the waiter promised a quick fix. i noticed the patrons at a neighboring table having bewildered looks, and no food on their table, despite being seated before us. n nthe salmon tacos arrived within five minutes. the fish was near perfectly cooked, the tortillas tender but not frail, overall very delicious. my daughters fish and chips were tasty, good crunch on the outside with tasty fish inside. chips were reasonable, but not inspiring. the beans and rice that came with my meal were sufficient. n nwaitstaff were nice enough, but maybe a little inexperienced, and slow at times. their willingness to try makes it all good. n nthe dining experience overall was positive, but i don't know if i would drive any extra miles to dine here. if i happen to be close, ill probably drop in. ill bet that i would have given an extra star if there had not been a line with tables empty, and the wrong meal being delivered.' The customer feels surprise, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following:

1. Clarify seating policy: Make it clear to customers that they need to wait for a table, even if some are empty, to ensure a consistent dining experience.

2. Improve communication: Train staff to better communicate with customers about wait times and any potential issues with orders.

3. Ensure accuracy in orders: Double-check orders to prevent mistakes, such as delivering the wrong meal.

4. Streamline service: Address any inefficiencies in service to improve speed and reduce wait times.

5. Maintain cleanliness: Ensure that all tables are clean and ready for seating to avoid confusion and disappointment."
3,"ordered the steak sandwich (medium rare).  Came out cooked medium.  Still very delicious.  French fries were not good, way too salty.  Server seemed as though he did not want to be there, with a grouchy attitude.","ordered the steak sandwich medium rare . came out cooked medium. still very delicious. french fries were not good, way too salty. server seemed as though he did not want to be there, with a grouchy attitude.","admiration, disapproval, neutral","[INST] A customer left us a 3-star review: 'ordered the steak sandwich medium rare . came out cooked medium. still very delicious. french fries were not good, way too salty. server seemed as though he did not want to be there, with a grouchy attitude.' The customer feels admiration, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'ordered the steak sandwich medium rare . came out cooked medium. still very delicious. french fries were not good, way too salty. server seemed as though he did not want to be there, with a grouchy attitude.' The customer feels admiration, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Cooking accuracy: Ensure that orders are prepared according to the customer's specifications, especially for dishes like the steak sandwich where cooking temperature is crucial.

2. Food quality: Address the issue with the french fries being too salty. Adjust seasoning levels to make them more palatable for our customers.

3. Staff attitude: Train our staff to maintain a positive and friendly attitude towards customers. A grouchy server can negatively impact the overall dining experience."
3,"Definitely a good place to grab a quick breakfast. Also a decent meeting spot for business breakfasts and lunches. Personally, I think you can do better with the food but all around it is a bad joint.","definitely a good place to grab a quick breakfast. also a decent meeting spot for business breakfasts and lunches. personally, i think you can do better with the food but all around it is a bad joint.","approval, admiration, optimism","[INST] A customer left us a 3-star review: 'definitely a good place to grab a quick breakfast. also a decent meeting spot for business breakfasts and lunches. personally, i think you can do better with the food but all around it is a bad joint.' The customer feels approval, admiration, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'definitely a good place to grab a quick breakfast. also a decent meeting spot for business breakfasts and lunches. personally, i think you can do better with the food but all around it is a bad joint.' The customer feels approval, admiration, optimism. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially increase their satisfaction with our services, we could focus on enhancing the food quality and presentation. This could involve:

1. Improving the taste and variety of our breakfast menu.
2. Ensuring food is presented attractively and consistently.
3. Paying attention to food preparation and cooking times to ensure dishes are served hot and fresh.
4. Offering options for customization or dietary restrictions to cater to individual preferences.
5. Providing excellent and attentive service to create a welcoming and comfortable atmosphere.
6. Seeking feedback regularly to understand customer preferences and expectations, and making necessary adjustments to our offerings and service."
3,"I've been working at the same place for years. I'm not sure why I've never bothered to try Sakun before. I finally did today.\n\nI usually go for lunch specials, but I really wanted to sample their Panang Curry. I ordered a Chicken Panang. It comes with a small to-go box of rice, which is nowhere near enough for me. Actually, the serving of rice is fine except for the fact that the Panang helping is huge!\n\nThe verdict? It was pretty good. I am constantly searching for Panang in Vegas that comes even close to Archi's Thai Kitchen. I have yet to find it. Still, Sakun Thai is a good find. It's close to work and serves up good Thai food (based on my heretofore one dish experience).\n\nI'll be back to try more.","i've been working at the same place for years. i'm not sure why i've never bothered to try sakun before. i finally did today. n ni usually go for lunch specials, but i really wanted to sample their panang curry. i ordered a chicken panang. it comes with a small to go box of rice, which is nowhere near enough for me. actually, the serving of rice is fine except for the fact that the panang helping is huge! n nthe verdict? it was pretty good. i am constantly searching for panang in vegas that comes even close to archi's thai kitchen. i have yet to find it. still, sakun thai is a good find. it's close to work and serves up good thai food based on my heretofore one dish experience . n ni'll be back to try more.","admiration, approval, confusion","[INST] A customer left us a 3-star review: 'i've been working at the same place for years. i'm not sure why i've never bothered to try sakun before. i finally did today. n ni usually go for lunch specials, but i really wanted to sample their panang curry. i ordered a chicken panang. it comes with a small to go box of rice, which is nowhere near enough for me. actually, the serving of rice is fine except for the fact that the panang helping is huge! n nthe verdict? it was pretty good. i am constantly searching for panang in vegas that comes even close to archi's thai kitchen. i have yet to find it. still, sakun thai is a good find. it's close to work and serves up good thai food based on my heretofore one dish experience . n ni'll be back to try more.' The customer feels admiration, approval, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i've been working at the same place for years. i'm not sure why i've never bothered to try sakun before. i finally did today. n ni usually go for lunch specials, but i really wanted to sample their panang curry. i ordered a chicken panang. it comes with a small to go box of rice, which is nowhere near enough for me. actually, the serving of rice is fine except for the fact that the panang helping is huge! n nthe verdict? it was pretty good. i am constantly searching for panang in vegas that comes even close to archi's thai kitchen. i have yet to find it. still, sakun thai is a good find. it's close to work and serves up good thai food based on my heretofore one dish experience . n ni'll be back to try more.' The customer feels admiration, approval, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Sakun Thai, consider the following suggestions:

1. Offer larger rice portions or provide an option for customers to request additional rice with their meals.
2. Consider adjusting the serving size of the Panang curry to better balance the portion of rice provided.
3. Consider offering a loyalty program or discounts for repeat customers to encourage them to try more dishes.
4. Consider offering a wider variety of Thai dishes, including those that are popular in Vegas, to better compete with other Thai restaurants in the area.
5. Improve communication with customers about the size and contents of meals, especially for those who are new to the restaurant."
3,Stayed here in 2009\nBesides a roach being in our room and the staff providing us with spray so that we could handle the problem ourselves; it was a nice stay. The staff overall was kind and helpful and the resort was very close to the strip.,stayed here in 2009 nbesides a roach being in our room and the staff providing us with spray so that we could handle the problem ourselves it was a nice stay. the staff overall was kind and helpful and the resort was very close to the strip.,"admiration, approval, neutral","[INST] A customer left us a 3-star review: 'stayed here in 2009 nbesides a roach being in our room and the staff providing us with spray so that we could handle the problem ourselves it was a nice stay. the staff overall was kind and helpful and the resort was very close to the strip.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'stayed here in 2009 nbesides a roach being in our room and the staff providing us with spray so that we could handle the problem ourselves it was a nice stay. the staff overall was kind and helpful and the resort was very close to the strip.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially increase their satisfaction, consider the following actions:

1. Pest Control: Address the issue of pests in the room proactively. Hire a professional pest control service to inspect and treat rooms regularly to prevent infestations.

2. Staff Training: Provide staff with training on how to handle pest issues effectively. They should be equipped to handle such situations promptly and professionally, without asking customers to handle the problem themselves.

3. Communication: Improve communication with customers about any issues that may arise during their stay. Keep them informed about the steps being taken to resolve the problem and ensure their comfort."
3,"Nice hotel. Rooms were clean, but wished the maid would have changed out the sheets (also found a pill on the floor - brought our 4year old, so finding a pill on the floor was a little alarming to say the least). Hallways were littered with dishes and q-tips. Pool area was nice, but crowed, trying to find chairs difficult , unless you wanted to pay $50 for a \""reserved\"" chair. For $50 you should get an umbrella (no that's an additional $75).Granted I'm here during the summer, but we are here during the middle of the week. The casino and lobby are were very nice. The absolute worse thing was the-freaking elevators!!!!!! You can make it to the top of the empire state building quicker then you could get an elevator. Catching a cab was always quick and easy. Over all had a nice stay, just had bigger expectations and was let down a little bit,","nice hotel. rooms were clean, but wished the maid would have changed out the sheets also found a pill on the floor brought our 4year old, so finding a pill on the floor was a little alarming to say the least . hallways were littered with dishes and q tips. pool area was nice, but crowed, trying to find chairs difficult , unless you wanted to pay 50 for a reserved chair. for 50 you should get an umbrella no that's an additional 75 .granted i'm here during the summer, but we are here during the middle of the week. the casino and lobby are were very nice. the absolute worse thing was the freaking elevators!!!!!! you can make it to the top of the empire state building quicker then you could get an elevator. catching a cab was always quick and easy. over all had a nice stay, just had bigger expectations and was let down a little bit,","admiration, disappointment, neutral","[INST] A customer left us a 3-star review: 'nice hotel. rooms were clean, but wished the maid would have changed out the sheets also found a pill on the floor brought our 4year old, so finding a pill on the floor was a little alarming to say the least . hallways were littered with dishes and q tips. pool area was nice, but crowed, trying to find chairs difficult , unless you wanted to pay 50 for a reserved chair. for 50 you should get an umbrella no that's an additional 75 .granted i'm here during the summer, but we are here during the middle of the week. the casino and lobby are were very nice. the absolute worse thing was the freaking elevators!!!!!! you can make it to the top of the empire state building quicker then you could get an elevator. catching a cab was always quick and easy. over all had a nice stay, just had bigger expectations and was let down a little bit,' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'nice hotel. rooms were clean, but wished the maid would have changed out the sheets also found a pill on the floor brought our 4year old, so finding a pill on the floor was a little alarming to say the least . hallways were littered with dishes and q tips. pool area was nice, but crowed, trying to find chairs difficult , unless you wanted to pay 50 for a reserved chair. for 50 you should get an umbrella no that's an additional 75 .granted i'm here during the summer, but we are here during the middle of the week. the casino and lobby are were very nice. the absolute worse thing was the freaking elevators!!!!!! you can make it to the top of the empire state building quicker then you could get an elevator. catching a cab was always quick and easy. over all had a nice stay, just had bigger expectations and was let down a little bit,' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Room Cleanliness: Ensure all rooms are thoroughly cleaned, including changing the sheets and checking for any foreign objects.

2. Hygiene: Pay attention to details such as finding a pill on the floor. Implement regular inspections and training for staff to maintain high standards of cleanliness.

3. Hallway Maintenance: Monitor the condition of the hallways and ensure they are kept clean and free of litter.

4. Pool Area Management: Improve the organization of the pool area to make it easier for guests to find chairs without having to pay extra fees."
3,Liked it! Porterhouse was good! wedge salad could have been bigger for the price. corn chowder very nice. soft shell crab YUMMM! But the best part is the FRIES! maybe that duck fat business is what it is but i always ask for more. PRICE $$$ but its nice if you like MEAT! i like it med- well and they did that very well(good). nice place to try in vegas!,liked it! porterhouse was good! wedge salad could have been bigger for the price. corn chowder very nice. soft shell crab yummm! but the best part is the fries! maybe that duck fat business is what it is but i always ask for more. price but its nice if you like meat! i like it med well and they did that very well good . nice place to try in vegas!,"admiration, love, approval","[INST] A customer left us a 3-star review: 'liked it! porterhouse was good! wedge salad could have been bigger for the price. corn chowder very nice. soft shell crab yummm! but the best part is the fries! maybe that duck fat business is what it is but i always ask for more. price but its nice if you like meat! i like it med well and they did that very well good . nice place to try in vegas!' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'liked it! porterhouse was good! wedge salad could have been bigger for the price. corn chowder very nice. soft shell crab yummm! but the best part is the fries! maybe that duck fat business is what it is but i always ask for more. price but its nice if you like meat! i like it med well and they did that very well good . nice place to try in vegas!' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience, we could consider the following improvements:

1. Increase the portion size of the Wedge Salad to match the price point.
2. Offer a larger serving of fries, perhaps by default or at an additional cost, to cater to the customer's preference for the duck fat fries.
3. Maintain the quality of the other dishes, particularly the Porterhouse, Soft Shell Crab, and Corn Chowder, while ensuring consistency in their preparation.
4. Consider offering a loyalty program or discount for frequent customers to make the price more appealing."
3,"Nice atmosphere. the breakfast is good. The staff seems friendly enough.  The macaroons are disappointing.although tasty, they are a little soggier than I would prefer. The Union at Biltmore has far better macaroons than these and 2-3 times the variety.","nice atmosphere. the breakfast is good. the staff seems friendly enough. the macaroons are disappointing.although tasty, they are a little soggier than i would prefer. the union at biltmore has far better macaroons than these and 2 3 times the variety.","disappointment, admiration, disapproval","[INST] A customer left us a 3-star review: 'nice atmosphere. the breakfast is good. the staff seems friendly enough. the macaroons are disappointing.although tasty, they are a little soggier than i would prefer. the union at biltmore has far better macaroons than these and 2 3 times the variety.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'nice atmosphere. the breakfast is good. the staff seems friendly enough. the macaroons are disappointing.although tasty, they are a little soggier than i would prefer. the union at biltmore has far better macaroons than these and 2 3 times the variety.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve the quality of macaroons: Investigate the cause of the sogginess and address it to ensure the macaroons are crisp and fresh. Consider sourcing from a different supplier or improving the in-house baking process.

2. Expand the variety of macaroons: Offer a wider selection of flavors to cater to the customer's preference for a greater variety, similar to what they experienced at The Union at Biltmore.

3. Staff training: Reinforce the importance of customer satisfaction with the staff and provide additional training on how to handle feedback."
3,"Great crust ,Good sauce but very cheap with the sausage.So if your'e like me and want more than a half of link for an 18\"" pizza, order 3 times the sausage.Only other complaint, they will not cook them well done unless you stand there and repeatedly ask them to put it back in the oven.","great crust ,good sauce but very cheap with the sausage.so if your'e like me and want more than a half of link for an 18 pizza, order 3 times the sausage.only other complaint, they will not cook them well done unless you stand there and repeatedly ask them to put it back in the oven.","admiration, neutral, disapproval","[INST] A customer left us a 3-star review: 'great crust ,good sauce but very cheap with the sausage.so if your'e like me and want more than a half of link for an 18 pizza, order 3 times the sausage.only other complaint, they will not cook them well done unless you stand there and repeatedly ask them to put it back in the oven.' The customer feels admiration, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'great crust ,good sauce but very cheap with the sausage.so if your'e like me and want more than a half of link for an 18 pizza, order 3 times the sausage.only other complaint, they will not cook them well done unless you stand there and repeatedly ask them to put it back in the oven.' The customer feels admiration, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following concerns:

1. Sausage Quantity: Increase the amount of sausage provided for an 18-inch pizza to meet the customer's expectations.

2. Cooking Preference: Clearly communicate the cooking options available, and ensure that staff are trained to ask customers about their preferred level of doneness. Offer the option to have the sausage cooked well-done if requested.

3. Communication: Improve communication with customers regarding the cooking process, and provide updates if there are any delays or issues with their order."
3,"Adam Lyal's Witchery Tales, the darker side of Edinburgh.  You meet at The Witchery restaurant on The Royal Mile.  The tour lasts an hour and 15 minutes with gruesome  stories told with humour and fun, therefore this walk is not scary.  A little  participation is needed from the  group to get this show going otherwise it would and could feel a little flat. The actors have a fab sense of humour and make this walk entertaining but it could do with more content and less messing about therefore I have mixed views on this tour.  It is not expensive and you do get a book of tales to take home.  Other walking tours pass by you, there  seems to be lots and on occasions I wondered if they were better, not a good sign.  It was entertaining but once done it goes into the box and not done again.  Xoxo","adam lyal's witchery tales, the darker side of edinburgh. you meet at the witchery restaurant on the royal mile. the tour lasts an hour and 15 minutes with gruesome stories told with humour and fun, therefore this walk is not scary. a little participation is needed from the group to get this show going otherwise it would and could feel a little flat. the actors have a fab sense of humour and make this walk entertaining but it could do with more content and less messing about therefore i have mixed views on this tour. it is not expensive and you do get a book of tales to take home. other walking tours pass by you, there seems to be lots and on occasions i wondered if they were better, not a good sign. it was entertaining but once done it goes into the box and not done again. xoxo","admiration, amusement, approval","[INST] A customer left us a 3-star review: 'adam lyal's witchery tales, the darker side of edinburgh. you meet at the witchery restaurant on the royal mile. the tour lasts an hour and 15 minutes with gruesome stories told with humour and fun, therefore this walk is not scary. a little participation is needed from the group to get this show going otherwise it would and could feel a little flat. the actors have a fab sense of humour and make this walk entertaining but it could do with more content and less messing about therefore i have mixed views on this tour. it is not expensive and you do get a book of tales to take home. other walking tours pass by you, there seems to be lots and on occasions i wondered if they were better, not a good sign. it was entertaining but once done it goes into the box and not done again. xoxo' The customer feels admiration, amusement, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'adam lyal's witchery tales, the darker side of edinburgh. you meet at the witchery restaurant on the royal mile. the tour lasts an hour and 15 minutes with gruesome stories told with humour and fun, therefore this walk is not scary. a little participation is needed from the group to get this show going otherwise it would and could feel a little flat. the actors have a fab sense of humour and make this walk entertaining but it could do with more content and less messing about therefore i have mixed views on this tour. it is not expensive and you do get a book of tales to take home. other walking tours pass by you, there seems to be lots and on occasions i wondered if they were better, not a good sign. it was entertaining but once done it goes into the box and not done again. xoxo' The customer feels admiration, amusement, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially earn a higher rating, consider the following suggestions:

1. Enhance the content of the tour by adding more historical facts, darker stories, or unique elements that set your tour apart from others in the area.

2. Strike a balance between audience participation and storytelling. While participation can make the tour more engaging, it should not overshadow the main content.

3. Ensure that the tour length is consistent, aiming for a specific duration (e.g., 1 hour and 15 minutes) to avoid leaving customers feeling that the tour was too short or too long."
3,"Nice burger 'n' dog shop. OK beer selection. Ordered the Mexicali Burger \""special\"" but there was nothing special about the burger. It was good, just not memorable. Also ordered the Fire Dogs. Good that you get 2 dogs, but still a bit pricey. It's cheaper to order the regular 2 dog plate and build your own. Good fries selection; cajun and sweet potato fries especially.\n\nFun atmosphere. Quasi kid-friendly with a dedicated menu and free ice cream for the youngin's.\n\nMy guess is Eat Here Now is tapping into the pre/post movie crowd and lunch time business crowd. Not sure I would go out of my way when there are many other burger places close by.\n\nIf Eat Here Now wants to find a niche market, they should focus on hot dogs. Not too many places in CLT that offer a variety of dog selections, or create your own. Think about it.","nice burger 'n' dog shop. ok beer selection. ordered the mexicali burger special but there was nothing special about the burger. it was good, just not memorable. also ordered the fire dogs. good that you get 2 dogs, but still a bit pricey. it's cheaper to order the regular 2 dog plate and build your own. good fries selection cajun and sweet potato fries especially. n nfun atmosphere. quasi kid friendly with a dedicated menu and free ice cream for the youngin's. n nmy guess is eat here now is tapping into the pre post movie crowd and lunch time business crowd. not sure i would go out of my way when there are many other burger places close by. n nif eat here now wants to find a niche market, they should focus on hot dogs. not too many places in clt that offer a variety of dog selections, or create your own. think about it.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'nice burger 'n' dog shop. ok beer selection. ordered the mexicali burger special but there was nothing special about the burger. it was good, just not memorable. also ordered the fire dogs. good that you get 2 dogs, but still a bit pricey. it's cheaper to order the regular 2 dog plate and build your own. good fries selection cajun and sweet potato fries especially. n nfun atmosphere. quasi kid friendly with a dedicated menu and free ice cream for the youngin's. n nmy guess is eat here now is tapping into the pre post movie crowd and lunch time business crowd. not sure i would go out of my way when there are many other burger places close by. n nif eat here now wants to find a niche market, they should focus on hot dogs. not too many places in clt that offer a variety of dog selections, or create your own. think about it.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'nice burger 'n' dog shop. ok beer selection. ordered the mexicali burger special but there was nothing special about the burger. it was good, just not memorable. also ordered the fire dogs. good that you get 2 dogs, but still a bit pricey. it's cheaper to order the regular 2 dog plate and build your own. good fries selection cajun and sweet potato fries especially. n nfun atmosphere. quasi kid friendly with a dedicated menu and free ice cream for the youngin's. n nmy guess is eat here now is tapping into the pre post movie crowd and lunch time business crowd. not sure i would go out of my way when there are many other burger places close by. n nif eat here now wants to find a niche market, they should focus on hot dogs. not too many places in clt that offer a variety of dog selections, or create your own. think about it.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on enhancing the specialty items on our menu, such as the Mexicali burger and the Fire dogs. We could aim to make these dishes more memorable by adding unique flavors or ingredients. Additionally, we could consider offering more competitive pricing for our specialty items, or provide options for customers to customize their orders to fit their budget. Lastly, we could consider improving the presentation of our dishes to make them more visually appealing."
3,"Well, with all the hype I had to go to Hakkasan. Unless you are down to drop a couple grand, this is not gonna be such a sweet experience. I went when Calvin Harris was performing. First, Harris is extremely overrated. I've been to plenty shows, and I can confidently say Calvin Harris is not even in my top 10. Second, the venue itself is classy, but it's kind of a maze and the dance floor is freaking tiny. Surprisingly, the drinks were not that expensive for Vegas. I should have listen to my pals and gone to XS. Oh, well. I needed to experience it myself. Definitely not going back, though. The lasers are badass, however. One of the best equipment I've seen.","well, with all the hype i had to go to hakkasan. unless you are down to drop a couple grand, this is not gonna be such a sweet experience. i went when calvin harris was performing. first, harris is extremely overrated. i've been to plenty shows, and i can confidently say calvin harris is not even in my top 10. second, the venue itself is classy, but it's kind of a maze and the dance floor is freaking tiny. surprisingly, the drinks were not that expensive for vegas. i should have listen to my pals and gone to xs. oh, well. i needed to experience it myself. definitely not going back, though. the lasers are badass, however. one of the best equipment i've seen.","surprise, disappointment, disapproval","[INST] A customer left us a 3-star review: 'well, with all the hype i had to go to hakkasan. unless you are down to drop a couple grand, this is not gonna be such a sweet experience. i went when calvin harris was performing. first, harris is extremely overrated. i've been to plenty shows, and i can confidently say calvin harris is not even in my top 10. second, the venue itself is classy, but it's kind of a maze and the dance floor is freaking tiny. surprisingly, the drinks were not that expensive for vegas. i should have listen to my pals and gone to xs. oh, well. i needed to experience it myself. definitely not going back, though. the lasers are badass, however. one of the best equipment i've seen.' The customer feels surprise, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'well, with all the hype i had to go to hakkasan. unless you are down to drop a couple grand, this is not gonna be such a sweet experience. i went when calvin harris was performing. first, harris is extremely overrated. i've been to plenty shows, and i can confidently say calvin harris is not even in my top 10. second, the venue itself is classy, but it's kind of a maze and the dance floor is freaking tiny. surprisingly, the drinks were not that expensive for vegas. i should have listen to my pals and gone to xs. oh, well. i needed to experience it myself. definitely not going back, though. the lasers are badass, however. one of the best equipment i've seen.' The customer feels surprise, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Hakkasan, we could consider the following:

1. Address the customer's expectations: Clearly communicate the price range and the type of experience offered at Hakkasan, especially when a high-profile artist like Calvin Harris is performing. This could help manage customer expectations and reduce the feeling of being overcharged.

2. Improve the layout of the venue: Make the venue less confusing and easier to navigate, especially the dance floor area. A larger dance floor could provide a better experience for customers who are there to enjoy the music and dancing."
3,"Something hilarious about this Azteca outpost being attached to a slightly retro Day's Inn. Love the weird, ad hoc additions to the architecture - thatched roof beverage station awkwardly built into a corner, odd wood and glass entry hallway made more cramped by the quarter-for-a-bronco-ride thingy. \n\nEverything here is slightly more compressed than the Matthews location - booths narrower, tables closer. Service more harried because they do a LOT more business here - even at a slightly off time for dinner, the place was hoppin'. \n\nI could be imagining things, but I feel like prices were 50 cents higher than the other location, hmm. Servings were a tad smaller, for sure, but you don't need to finish that arm-sized burrito, anyway. \n\nOnto the food: I got the Macho Burrito, he got the usual (fajitas). Now, I've had the Macho at Don Pedro, the other Azteca location, and here - it's a nopales burrito, so it's full of pickled cactus. This was by far the best version I'd had - because the jalapenos were fresh, so it wasn't almost too salty to eat (which, admittedly, has never stopped me from ordering it before). Goooood. A mild, almost mozzarella queso was used instead of the monterey jack I'm used to, continuing the low-sodium thing (except for the nopales). Awesome.\n\nFajitas were, well, Azteca Fajitas - smothered in sweet teriyaki-style flavors. Weird.\n\nI'd come back if I were in the nabe and had a serious burrito craving, but I'd probably be thinking about the taco trucks and taquerias down the street the whole time.","something hilarious about this azteca outpost being attached to a slightly retro day's inn. love the weird, ad hoc additions to the architecture thatched roof beverage station awkwardly built into a corner, odd wood and glass entry hallway made more cramped by the quarter for a bronco ride thingy. n neverything here is slightly more compressed than the matthews location booths narrower, tables closer. service more harried because they do a lot more business here even at a slightly off time for dinner, the place was hoppin'. n ni could be imagining things, but i feel like prices were 50 cents higher than the other location, hmm. servings were a tad smaller, for sure, but you don't need to finish that arm sized burrito, anyway. n nonto the food i got the macho burrito, he got the usual fajitas . now, i've had the macho at don pedro, the other azteca location, and here it's a nopales burrito, so it's full of pickled cactus. this was by far the best version i'd had because the jalapenos were fresh, so it wasn't almost too salty to eat which, admittedly, has never stopped me from ordering it before . goooood. a mild, almost mozzarella queso was used instead of the monterey jack i'm used to, continuing the low sodium thing except for the nopales . awesome. n nfajitas were, well, azteca fajitas smothered in sweet teriyaki style flavors. weird. n ni'd come back if i were in the nabe and had a serious burrito craving, but i'd probably be thinking about the taco trucks and taquerias down the street the whole time.","amusement, love, neutral","[INST] A customer left us a 3-star review: 'something hilarious about this azteca outpost being attached to a slightly retro day's inn. love the weird, ad hoc additions to the architecture thatched roof beverage station awkwardly built into a corner, odd wood and glass entry hallway made more cramped by the quarter for a bronco ride thingy. n neverything here is slightly more compressed than the matthews location booths narrower, tables closer. service more harried because they do a lot more business here even at a slightly off time for dinner, the place was hoppin'. n ni could be imagining things, but i feel like prices were 50 cents higher than the other location, hmm. servings were a tad smaller, for sure, but you don't need to finish that arm sized burrito, anyway. n nonto the food i got the macho burrito, he got the usual fajitas . now, i've had the macho at don pedro, the other azteca location, and here it's a nopales burrito, so it's full of pickled cactus. this was by far the best version i'd had because the jalapenos were fresh, so it wasn't almost too salty to eat which, admittedly, has never stopped me from ordering it before . goooood. a mild, almost mozzarella queso was used instead of the monterey jack i'm used to, continuing the low sodium thing except for the nopales . awesome. n nfajitas were, well, azteca fajitas smothered in sweet teriyaki style flavors. weird. n ni'd come back if i were in the nabe and had a serious burrito craving, but i'd probably be thinking about the taco trucks and taquerias down the street the whole time.' The customer feels amusement, love, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'something hilarious about this azteca outpost being attached to a slightly retro day's inn. love the weird, ad hoc additions to the architecture thatched roof beverage station awkwardly built into a corner, odd wood and glass entry hallway made more cramped by the quarter for a bronco ride thingy. n neverything here is slightly more compressed than the matthews location booths narrower, tables closer. service more harried because they do a lot more business here even at a slightly off time for dinner, the place was hoppin'. n ni could be imagining things, but i feel like prices were 50 cents higher than the other location, hmm. servings were a tad smaller, for sure, but you don't need to finish that arm sized burrito, anyway. n nonto the food i got the macho burrito, he got the usual fajitas . now, i've had the macho at don pedro, the other azteca location, and here it's a nopales burrito, so it's full of pickled cactus. this was by far the best version i'd had because the jalapenos were fresh, so it wasn't almost too salty to eat which, admittedly, has never stopped me from ordering it before . goooood. a mild, almost mozzarella queso was used instead of the monterey jack i'm used to, continuing the low sodium thing except for the nopales . awesome. n nfajitas were, well, azteca fajitas smothered in sweet teriyaki style flavors. weird. n ni'd come back if i were in the nabe and had a serious burrito craving, but i'd probably be thinking about the taco trucks and taquerias down the street the whole time.' The customer feels amusement, love, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Address the physical layout: The customer mentions feeling cramped in certain areas, such as the entry hallway and booths. Consider expanding seating areas or rearranging furniture to provide more space.

2. Improve service efficiency: The customer notes that the service was harried due to high business volume, especially during off-peak dinner hours. Hiring additional staff or implementing better time management strategies could help alleviate this issue.

3. Price comparison: The customer suggests that prices may be slightly higher than at other locations. Reviewing pricing and ensuring consistency across all locations may be beneficial."
3,"It looks like Stations Casinos brought back the Grand Cafe. I didn't have high expectations upon entering this place, since I remember the old Grand Cafe being pretty terrible.\n\nFirst thing that I noticed was that they're really trying to emphasize better service. Staff is much more friendly and accommodating this time around, which is already an improvement. I never really expected to be greeted with smiling faces and a friendly welcome when I'm in the Boulder Station. I mean, c'mon, it's the Boulder Station. The Boulder Strip doesn't exactly scream with class. \n\nThe menu did go through some minor tweaks, but it still contains the standard cafe fare, with $7.99 daily specials that come with soup or salad. They also  have some off-menu specials like a $3.99 skillet breakfast, $5.99 burger special, or $7.99 for a mountain of Rocky Road pancakes.  \n\nFor starters, we ordered some spinach & artichoke dip, served with pita bread. Wasn't too bad, seemed a little lighter than most spinach dips that I have had.\n\nFor the entr\u00e9e, I ordered the potato crusted trout special, one of the Friday specials. It practically looked like a two rectangular hash browns with trout hiding inside. It wasn't too bad actually, especially for a $8 seafood dish.\n\nThey tout that their Kona coffee is freshly brewed and ground every 90-minutes, which got me interested in trying it out. I'm no coffee connoisseur, but it tasted good enough for me.\n\nAll in all, a decent experience. This is somewhere I'd go for lazy and cheap eating, when I'm not willing to make a drive anywhere to break the bank. It's decent food, but nothing to go out of the way for. It's a definite improvement over the old Grand Cafe, that's for sure.","it looks like stations casinos brought back the grand cafe. i didn't have high expectations upon entering this place, since i remember the old grand cafe being pretty terrible. n nfirst thing that i noticed was that they're really trying to emphasize better service. staff is much more friendly and accommodating this time around, which is already an improvement. i never really expected to be greeted with smiling faces and a friendly welcome when i'm in the boulder station. i mean, c'mon, it's the boulder station. the boulder strip doesn't exactly scream with class. n nthe menu did go through some minor tweaks, but it still contains the standard cafe fare, with 7.99 daily specials that come with soup or salad. they also have some off menu specials like a 3.99 skillet breakfast, 5.99 burger special, or 7.99 for a mountain of rocky road pancakes. n nfor starters, we ordered some spinach artichoke dip, served with pita bread. wasn't too bad, seemed a little lighter than most spinach dips that i have had. n nfor the entr u00e9e, i ordered the potato crusted trout special, one of the friday specials. it practically looked like a two rectangular hash browns with trout hiding inside. it wasn't too bad actually, especially for a 8 seafood dish. n nthey tout that their kona coffee is freshly brewed and ground every 90 minutes, which got me interested in trying it out. i'm no coffee connoisseur, but it tasted good enough for me. n nall in all, a decent experience. this is somewhere i'd go for lazy and cheap eating, when i'm not willing to make a drive anywhere to break the bank. it's decent food, but nothing to go out of the way for. it's a definite improvement over the old grand cafe, that's for sure.","neutral, realization, approval","[INST] A customer left us a 3-star review: 'it looks like stations casinos brought back the grand cafe. i didn't have high expectations upon entering this place, since i remember the old grand cafe being pretty terrible. n nfirst thing that i noticed was that they're really trying to emphasize better service. staff is much more friendly and accommodating this time around, which is already an improvement. i never really expected to be greeted with smiling faces and a friendly welcome when i'm in the boulder station. i mean, c'mon, it's the boulder station. the boulder strip doesn't exactly scream with class. n nthe menu did go through some minor tweaks, but it still contains the standard cafe fare, with 7.99 daily specials that come with soup or salad. they also have some off menu specials like a 3.99 skillet breakfast, 5.99 burger special, or 7.99 for a mountain of rocky road pancakes. n nfor starters, we ordered some spinach artichoke dip, served with pita bread. wasn't too bad, seemed a little lighter than most spinach dips that i have had. n nfor the entr u00e9e, i ordered the potato crusted trout special, one of the friday specials. it practically looked like a two rectangular hash browns with trout hiding inside. it wasn't too bad actually, especially for a 8 seafood dish. n nthey tout that their kona coffee is freshly brewed and ground every 90 minutes, which got me interested in trying it out. i'm no coffee connoisseur, but it tasted good enough for me. n nall in all, a decent experience. this is somewhere i'd go for lazy and cheap eating, when i'm not willing to make a drive anywhere to break the bank. it's decent food, but nothing to go out of the way for. it's a definite improvement over the old grand cafe, that's for sure.' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'it looks like stations casinos brought back the grand cafe. i didn't have high expectations upon entering this place, since i remember the old grand cafe being pretty terrible. n nfirst thing that i noticed was that they're really trying to emphasize better service. staff is much more friendly and accommodating this time around, which is already an improvement. i never really expected to be greeted with smiling faces and a friendly welcome when i'm in the boulder station. i mean, c'mon, it's the boulder station. the boulder strip doesn't exactly scream with class. n nthe menu did go through some minor tweaks, but it still contains the standard cafe fare, with 7.99 daily specials that come with soup or salad. they also have some off menu specials like a 3.99 skillet breakfast, 5.99 burger special, or 7.99 for a mountain of rocky road pancakes. n nfor starters, we ordered some spinach artichoke dip, served with pita bread. wasn't too bad, seemed a little lighter than most spinach dips that i have had. n nfor the entr u00e9e, i ordered the potato crusted trout special, one of the friday specials. it practically looked like a two rectangular hash browns with trout hiding inside. it wasn't too bad actually, especially for a 8 seafood dish. n nthey tout that their kona coffee is freshly brewed and ground every 90 minutes, which got me interested in trying it out. i'm no coffee connoisseur, but it tasted good enough for me. n nall in all, a decent experience. this is somewhere i'd go for lazy and cheap eating, when i'm not willing to make a drive anywhere to break the bank. it's decent food, but nothing to go out of the way for. it's a definite improvement over the old grand cafe, that's for sure.' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Enhance the presentation of dishes, particularly for the potato crusted trout special, to make it more visually appealing.
2. Offer a wider variety of menu options, focusing on quality and unique dishes that could potentially attract customers to make a drive.
3. Improve the ambiance of the restaurant, making it feel less like a typical casino cafe and more inviting, to better align with the customer's expectations of class and quality.
4. Continue to focus on friendly and accommodating service, as the customer appreciated this aspect of their visit."
3,"I am always on the lookout for new places in Las Vegas to eat Russian Food. So here's another place. I like the name, Dacha is Russian for \""Summer Home\"", which I've always had fond memories of when I was a kid growing up in Russia. The outside actually looks like a Dacha, which was pretty intriguing. Problem was that the inside looked like a Russian Dance Hall.. Loud music, Hookah, strange d\u00e9cor, not the best first impression. \nThe food was good. Olivie is something you can judge a Russian Restaurant by and theirs was great and it was a very nice portion. \nThey were out of the pickled Herring, which was a little disappointing. \nRassolnik was well balanced and tasty. Zharkoe was good too, haven't seen this dish on too many Russian menus, despite being a common Russian dish. \nOverall the food was authentic and the prices were reasonable. I want to come back and try the Piroshki and the Borsht, both of which are a good barometer for Russian Food. The service is not bad and I like addition of classic Russian Cartoons on the big screen. \nI am a little confused about the some of the reviews, which look about as fake as  Watches sold near the Red Square. Grammar mistakes obviously written by the same person. A little distasteful, so I am docking a star for that, even though it's a little funny. Overall, I would totally recommend coming to this place and trying the food. If you  are or have ever been interested in trying Russian food, this place will give you a good idea of what it's all about.","i am always on the lookout for new places in las vegas to eat russian food. so here's another place. i like the name, dacha is russian for summer home , which i've always had fond memories of when i was a kid growing up in russia. the outside actually looks like a dacha, which was pretty intriguing. problem was that the inside looked like a russian dance hall.. loud music, hookah, strange d u00e9cor, not the best first impression. nthe food was good. olivie is something you can judge a russian restaurant by and theirs was great and it was a very nice portion. nthey were out of the pickled herring, which was a little disappointing. nrassolnik was well balanced and tasty. zharkoe was good too, haven't seen this dish on too many russian menus, despite being a common russian dish. noverall the food was authentic and the prices were reasonable. i want to come back and try the piroshki and the borsht, both of which are a good barometer for russian food. the service is not bad and i like addition of classic russian cartoons on the big screen. ni am a little confused about the some of the reviews, which look about as fake as watches sold near the red square. grammar mistakes obviously written by the same person. a little distasteful, so i am docking a star for that, even though it's a little funny. overall, i would totally recommend coming to this place and trying the food. if you are or have ever been interested in trying russian food, this place will give you a good idea of what it's all about.","admiration, approval, love","[INST] A customer left us a 3-star review: 'i am always on the lookout for new places in las vegas to eat russian food. so here's another place. i like the name, dacha is russian for summer home , which i've always had fond memories of when i was a kid growing up in russia. the outside actually looks like a dacha, which was pretty intriguing. problem was that the inside looked like a russian dance hall.. loud music, hookah, strange d u00e9cor, not the best first impression. nthe food was good. olivie is something you can judge a russian restaurant by and theirs was great and it was a very nice portion. nthey were out of the pickled herring, which was a little disappointing. nrassolnik was well balanced and tasty. zharkoe was good too, haven't seen this dish on too many russian menus, despite being a common russian dish. noverall the food was authentic and the prices were reasonable. i want to come back and try the piroshki and the borsht, both of which are a good barometer for russian food. the service is not bad and i like addition of classic russian cartoons on the big screen. ni am a little confused about the some of the reviews, which look about as fake as watches sold near the red square. grammar mistakes obviously written by the same person. a little distasteful, so i am docking a star for that, even though it's a little funny. overall, i would totally recommend coming to this place and trying the food. if you are or have ever been interested in trying russian food, this place will give you a good idea of what it's all about.' The customer feels admiration, approval, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i am always on the lookout for new places in las vegas to eat russian food. so here's another place. i like the name, dacha is russian for summer home , which i've always had fond memories of when i was a kid growing up in russia. the outside actually looks like a dacha, which was pretty intriguing. problem was that the inside looked like a russian dance hall.. loud music, hookah, strange d u00e9cor, not the best first impression. nthe food was good. olivie is something you can judge a russian restaurant by and theirs was great and it was a very nice portion. nthey were out of the pickled herring, which was a little disappointing. nrassolnik was well balanced and tasty. zharkoe was good too, haven't seen this dish on too many russian menus, despite being a common russian dish. noverall the food was authentic and the prices were reasonable. i want to come back and try the piroshki and the borsht, both of which are a good barometer for russian food. the service is not bad and i like addition of classic russian cartoons on the big screen. ni am a little confused about the some of the reviews, which look about as fake as watches sold near the red square. grammar mistakes obviously written by the same person. a little distasteful, so i am docking a star for that, even though it's a little funny. overall, i would totally recommend coming to this place and trying the food. if you are or have ever been interested in trying russian food, this place will give you a good idea of what it's all about.' The customer feels admiration, approval, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Enhance the ambiance: The customer found the interior decor and loud music off-putting. Consider softening the music volume during meal hours, and redecorating the interior to create a more authentic and inviting Russian dining experience.

2. Maintain inventory: The customer was disappointed that the pickled herring was out of stock. Ensure that popular items are consistently available to meet customer expectations.

3. Improve signage: The customer mentioned that they were looking for a new place to eat Russian food."
3,"It was ok only. I ordered delivery and they messed up my order. They gave me egg drop, instead of wonton. The rangoon and general chicken were delicous. Other than that it was alright.","it was ok only. i ordered delivery and they messed up my order. they gave me egg drop, instead of wonton. the rangoon and general chicken were delicous. other than that it was alright.","neutral, approval, annoyance","[INST] A customer left us a 3-star review: 'it was ok only. i ordered delivery and they messed up my order. they gave me egg drop, instead of wonton. the rangoon and general chicken were delicous. other than that it was alright.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'it was ok only. i ordered delivery and they messed up my order. they gave me egg drop, instead of wonton. the rangoon and general chicken were delicous. other than that it was alright.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the mistake in the order, acknowledging the inconvenience it caused.
2. Offer a complimentary meal or discount on their next order to make up for the error.
3. Ensure that the correct order is delivered promptly.
4. Train staff to double-check orders before they are prepared and packaged to prevent similar mistakes from happening in the future.
5. Follow up with the customer after the issue has been resolved to confirm that they are satisfied with the corrected order and to gather feedback on how we can continue to improve our services."
3,"Dropped in for  a quick coffee break. The coffee was extremely mild, but tolerable enough to drink. Our waitress was absolutely lovely and the place was inviting and comfortable. \n\nI tasted Irn-Bru for the first time!!!! Unfortunately, it tasted like carbonated cane syrup and had a bright orange...radioactive orange colouring. : (","dropped in for a quick coffee break. the coffee was extremely mild, but tolerable enough to drink. our waitress was absolutely lovely and the place was inviting and comfortable. n ni tasted irn bru for the first time!!!! unfortunately, it tasted like carbonated cane syrup and had a bright orange...radioactive orange colouring.","admiration, disappointment, approval","[INST] A customer left us a 3-star review: 'dropped in for a quick coffee break. the coffee was extremely mild, but tolerable enough to drink. our waitress was absolutely lovely and the place was inviting and comfortable. n ni tasted irn bru for the first time!!!! unfortunately, it tasted like carbonated cane syrup and had a bright orange...radioactive orange colouring.' The customer feels admiration, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'dropped in for a quick coffee break. the coffee was extremely mild, but tolerable enough to drink. our waitress was absolutely lovely and the place was inviting and comfortable. n ni tasted irn bru for the first time!!!! unfortunately, it tasted like carbonated cane syrup and had a bright orange...radioactive orange colouring.' The customer feels admiration, disappointment, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Enhance the coffee: Investigate the reason for the mild coffee taste and work on improving the coffee's strength and flavor.

2. Offer a variety of beverages: Since the customer tried Irn-Bru for the first time and didn't enjoy it, consider expanding your beverage menu to cater to a wider range of tastes.

3. Provide information about drinks: Offer descriptions or explanations of unique drinks on the menu, so customers know what to expect in terms of taste and appearance."
3,"You won't see a lot of acrobatics, and there is a short narration in English at the beginning, so it's not the best for guests with limited English comprehension.  Of the three shows we saw in Vegas -- O, Ka, and Mystere, I would rank O first, Mystere second (there's no longer a man in a diaper), and Ka third.  Helpful tip:  if you have time before your trip, join the Cirque Club online for special promotions and check Travelzoo before you buy tickets.  If you can't find any good deals, buy same-day tickets at Tix 4 Tonight (search Yelp for tips on T4T).","you won't see a lot of acrobatics, and there is a short narration in english at the beginning, so it's not the best for guests with limited english comprehension. of the three shows we saw in vegas o, ka, and mystere, i would rank o first, mystere second there's no longer a man in a diaper , and ka third. helpful tip if you have time before your trip, join the cirque club online for special promotions and check travelzoo before you buy tickets. if you can't find any good deals, buy same day tickets at tix 4 tonight search yelp for tips on t4t .","neutral, disapproval, approval","[INST] A customer left us a 3-star review: 'you won't see a lot of acrobatics, and there is a short narration in english at the beginning, so it's not the best for guests with limited english comprehension. of the three shows we saw in vegas o, ka, and mystere, i would rank o first, mystere second there's no longer a man in a diaper , and ka third. helpful tip if you have time before your trip, join the cirque club online for special promotions and check travelzoo before you buy tickets. if you can't find any good deals, buy same day tickets at tix 4 tonight search yelp for tips on t4t .' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'you won't see a lot of acrobatics, and there is a short narration in english at the beginning, so it's not the best for guests with limited english comprehension. of the three shows we saw in vegas o, ka, and mystere, i would rank o first, mystere second there's no longer a man in a diaper , and ka third. helpful tip if you have time before your trip, join the cirque club online for special promotions and check travelzoo before you buy tickets. if you can't find any good deals, buy same day tickets at tix 4 tonight search yelp for tips on t4t .' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Improve language accessibility: Offer translated scripts or subtitles in multiple languages to cater to guests with limited English comprehension.

2. Enhance show content: Incorporate more acrobatics and visual spectacles to make the show more engaging and appealing to a wider audience.

3. Offer special promotions: Joining the Cirque Club online as suggested by the customer could be beneficial for both parties, as it allows us to offer exclusive deals and promotions to our customers."
3,"I went here on Saturday, and I got a chili dog and my daughter got a hamburger.  Both were just ok.  It was a little out of my way to go here, but had a Groupon, so my drive was worth the extra expense.  The best part about this meal was the french fries.  Everything was just ok.  And of course at the end had to take the Megan test.  I asked my daughter, Megan, would you like to come back here and she says \""no\"".  Nuff said.","i went here on saturday, and i got a chili dog and my daughter got a hamburger. both were just ok. it was a little out of my way to go here, but had a groupon, so my drive was worth the extra expense. the best part about this meal was the french fries. everything was just ok. and of course at the end had to take the megan test. i asked my daughter, megan, would you like to come back here and she says no . nuff said.","neutral, joy, approval","[INST] A customer left us a 3-star review: 'i went here on saturday, and i got a chili dog and my daughter got a hamburger. both were just ok. it was a little out of my way to go here, but had a groupon, so my drive was worth the extra expense. the best part about this meal was the french fries. everything was just ok. and of course at the end had to take the megan test. i asked my daughter, megan, would you like to come back here and she says no . nuff said.' The customer feels neutral, joy, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i went here on saturday, and i got a chili dog and my daughter got a hamburger. both were just ok. it was a little out of my way to go here, but had a groupon, so my drive was worth the extra expense. the best part about this meal was the french fries. everything was just ok. and of course at the end had to take the megan test. i asked my daughter, megan, would you like to come back here and she says no . nuff said.' The customer feels neutral, joy, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on enhancing the quality and consistency of our main dishes (chili dog and hamburger), making the location more convenient or offering more compelling reasons to visit, and possibly providing a more enjoyable dining experience to encourage repeat visits. Additionally, we could consider improving the presentation of our dishes to make them more visually appealing. Lastly, we could ensure that the Megan Test (asking the child if they would like to return) is not the only indicator of customer satisfaction."
3,"Visited during the BCS championship game.\n\nThe service we had was excellent, even during the game.  Our server, Jimmy, was very friendly and attentive, even during this madhouse. BTW, we did visit Midland, TX on our way back for some BBQ, nice town.\n\nWe had some wings and they were very big and spicy.  The chicken fingers for the kids were average.  The beer selection was average, I wish these bars would include local microbrew selections!","visited during the bcs championship game. n nthe service we had was excellent, even during the game. our server, jimmy, was very friendly and attentive, even during this madhouse. btw, we did visit midland, tx on our way back for some bbq, nice town. n nwe had some wings and they were very big and spicy. the chicken fingers for the kids were average. the beer selection was average, i wish these bars would include local microbrew selections!","admiration, desire, neutral","[INST] A customer left us a 3-star review: 'visited during the bcs championship game. n nthe service we had was excellent, even during the game. our server, jimmy, was very friendly and attentive, even during this madhouse. btw, we did visit midland, tx on our way back for some bbq, nice town. n nwe had some wings and they were very big and spicy. the chicken fingers for the kids were average. the beer selection was average, i wish these bars would include local microbrew selections!' The customer feels admiration, desire, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'visited during the bcs championship game. n nthe service we had was excellent, even during the game. our server, jimmy, was very friendly and attentive, even during this madhouse. btw, we did visit midland, tx on our way back for some bbq, nice town. n nwe had some wings and they were very big and spicy. the chicken fingers for the kids were average. the beer selection was average, i wish these bars would include local microbrew selections!' The customer feels admiration, desire, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Expand the beer selection to include local microbrews, catering to the customer's preference for a more diverse selection.
2. Enhance the chicken fingers menu to make it more appealing to children, perhaps by offering a variety of options or improving the quality.
3. Consider offering specials or promotions during major sporting events to attract customers and provide an enhanced experience, similar to the excellent service they received from Jimmy during the BCS Championship game."
3,"Ah, this place only gets 3 stars.....it would get more but...read on:\n\n1.  This is a great spot to eat after last call...packed, but damn it's good.  \n2.  Always get it with Whiz....duh.\n3.  Fries aren't half bad\n4.  Be ready to cough up $10-12 for a sandwhich, fries, and a drink.\n\nOkay...really....10-12 to eat at this place??????  Rip-off.  That' s my biggest complaint.  It would be different if the food was amazing or it was overflowing with meat....but it's neither of those things.","ah, this place only gets 3 stars.....it would get more but...read on n n1. this is a great spot to eat after last call...packed, but damn it's good. n2. always get it with whiz....duh. n3. fries aren't half bad n4. be ready to cough up 10 12 for a sandwhich, fries, and a drink. n nokay...really....10 12 to eat at this place?????? rip off. that' s my biggest complaint. it would be different if the food was amazing or it was overflowing with meat....but it's neither of those things.","admiration, approval, disapproval","[INST] A customer left us a 3-star review: 'ah, this place only gets 3 stars.....it would get more but...read on n n1. this is a great spot to eat after last call...packed, but damn it's good. n2. always get it with whiz....duh. n3. fries aren't half bad n4. be ready to cough up 10 12 for a sandwhich, fries, and a drink. n nokay...really....10 12 to eat at this place?????? rip off. that' s my biggest complaint. it would be different if the food was amazing or it was overflowing with meat....but it's neither of those things.' The customer feels admiration, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'ah, this place only gets 3 stars.....it would get more but...read on n n1. this is a great spot to eat after last call...packed, but damn it's good. n2. always get it with whiz....duh. n3. fries aren't half bad n4. be ready to cough up 10 12 for a sandwhich, fries, and a drink. n nokay...really....10 12 to eat at this place?????? rip off. that' s my biggest complaint. it would be different if the food was amazing or it was overflowing with meat....but it's neither of those things.' The customer feels admiration, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Address pricing concerns: Offer a more affordable meal option or a discount for late-night diners.

2. Improve value perception: Enhance the presentation of the food, focusing on the quality and quantity of the ingredients, especially for the sandwiches.

3. Communicate value: Clearly communicate the value of the dining experience, emphasizing the unique aspects of the restaurant, such as the late-night atmosphere and the specific flavors that make the food stand out, particularly when paired with cheese (whiz)."
3,"The Trop is now a Hilton property - a Doubletree to be exact. I'm not particular about where I stay in Vegas, so on a recent weekend trip there I decided to book here since it was on special for 20% off. The rooms are large and the bathroom is spacious as well. I loved that you can open the windows and the fancy shutters on them.\n\npros: a separate check in line for all HH members and a separate room for Diamond and other VIPS, separate breakfast area for HH members (smaller buffet plus omelets), cookie coupons (those cookies are damn good), great location.\n\ncons: if you're a HH member, the $20 resort fee is a bummer since you'd get those benefits anyways.\n\nOverall, if the price is right, this is a great place to stay on the Strip.","the trop is now a hilton property a doubletree to be exact. i'm not particular about where i stay in vegas, so on a recent weekend trip there i decided to book here since it was on special for 20 off. the rooms are large and the bathroom is spacious as well. i loved that you can open the windows and the fancy shutters on them. n npros a separate check in line for all hh members and a separate room for diamond and other vips, separate breakfast area for hh members smaller buffet plus omelets , cookie coupons those cookies are damn good , great location. n ncons if you're a hh member, the 20 resort fee is a bummer since you'd get those benefits anyways. n noverall, if the price is right, this is a great place to stay on the strip.","admiration, love, approval","[INST] A customer left us a 3-star review: 'the trop is now a hilton property a doubletree to be exact. i'm not particular about where i stay in vegas, so on a recent weekend trip there i decided to book here since it was on special for 20 off. the rooms are large and the bathroom is spacious as well. i loved that you can open the windows and the fancy shutters on them. n npros a separate check in line for all hh members and a separate room for diamond and other vips, separate breakfast area for hh members smaller buffet plus omelets , cookie coupons those cookies are damn good , great location. n ncons if you're a hh member, the 20 resort fee is a bummer since you'd get those benefits anyways. n noverall, if the price is right, this is a great place to stay on the strip.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the trop is now a hilton property a doubletree to be exact. i'm not particular about where i stay in vegas, so on a recent weekend trip there i decided to book here since it was on special for 20 off. the rooms are large and the bathroom is spacious as well. i loved that you can open the windows and the fancy shutters on them. n npros a separate check in line for all hh members and a separate room for diamond and other vips, separate breakfast area for hh members smaller buffet plus omelets , cookie coupons those cookies are damn good , great location. n ncons if you're a hh member, the 20 resort fee is a bummer since you'd get those benefits anyways. n noverall, if the price is right, this is a great place to stay on the strip.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and potentially encourage a higher rating in future reviews, consider the following improvements:

1. Review the resort fee structure for HH members to ensure it is competitive and provides value for the benefits offered.
2. Consider offering a special promotion or discount for HH members to offset the resort fee, making the overall stay more attractive.
3. Improve communication about the benefits and perks available to HH members, ensuring they are clearly communicated at the time of booking and check-in.
4. Consider offering additional amenities or perks to HH members, such as a complimentary drink or snack, to further enhance their experience."
3,"An older pool that could use some repairs and new lounge furniture.  It doesn't have the pizazz of some of the other places on the strip, but at least it isn't too crowded!  It does take FOREVER to get there from the hotel rooms, which was a pain.  Oh, and there's a lovely view of the Parking Garage...","an older pool that could use some repairs and new lounge furniture. it doesn't have the pizazz of some of the other places on the strip, but at least it isn't too crowded! it does take forever to get there from the hotel rooms, which was a pain. oh, and there's a lovely view of the parking garage...","disappointment, sadness, annoyance","[INST] A customer left us a 3-star review: 'an older pool that could use some repairs and new lounge furniture. it doesn't have the pizazz of some of the other places on the strip, but at least it isn't too crowded! it does take forever to get there from the hotel rooms, which was a pain. oh, and there's a lovely view of the parking garage...' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'an older pool that could use some repairs and new lounge furniture. it doesn't have the pizazz of some of the other places on the strip, but at least it isn't too crowded! it does take forever to get there from the hotel rooms, which was a pain. oh, and there's a lovely view of the parking garage...' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Address the pool repairs: Arrange for immediate repairs to the pool to ensure it's in optimal condition.

2. Provide new lounge furniture: Replace the existing lounge furniture with modern, comfortable options to enhance the customer's experience.

3. Improve accessibility: Evaluate transportation options or consider moving the pool closer to the hotel rooms to reduce travel time for guests.

4. Enhance aesthetics: Consider adding features that can elevate the overall look and feel of the pool area, such as landscaping, lighting, or artwork, to increase the ""pizazz"" factor."
3,"Food was okay, but coming from SoCal i've had better for less than half the price! The margaritas were awesome, but for $16 they better be!! I probably wouldn't come back here again, too expensive!","food was okay, but coming from socal i've had better for less than half the price! the margaritas were awesome, but for 16 they better be!! i probably wouldn't come back here again, too expensive!","admiration, approval, optimism","[INST] A customer left us a 3-star review: 'food was okay, but coming from socal i've had better for less than half the price! the margaritas were awesome, but for 16 they better be!! i probably wouldn't come back here again, too expensive!' The customer feels admiration, approval, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'food was okay, but coming from socal i've had better for less than half the price! the margaritas were awesome, but for 16 they better be!! i probably wouldn't come back here again, too expensive!' The customer feels admiration, approval, optimism. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially encourage them to return, consider the following actions:

1. Offer a special deal or discount for repeat customers, making the overall cost more competitive with their expectations.

2. Improve the food quality or value to match or exceed their expectations from Southern California restaurants.

3. Offer a wider variety of affordable food options to cater to different budgets.

4. Enhance the ambiance or atmosphere of the restaurant to create a more enjoyable dining experience.

5. Offer a more competitive price for the margaritas, or provide a larger serving size to justify the current price."
3,"Not your typical ice cream parlor, as this one features Asian flavors (i.e., Durian, Ginger and Black Sesame) and vegan-friendly ice cream alternatives that attract our vegan friends from all over Las Vegas.  I have never had vegan ice cream before, and after trying the regular Lychee ice cream then sampling the vegan version, I concluded that I enjoyed the creaminess of the vegan variety more.\n\nThe business owner makes ice cream in small batches on site, and also supplies some of the local restaurants in Las Vegas.  Waffle cones are also made on-site, so it will be a lot fresher than probably 90% of the other ice cream shops in the entire 89XXX valley. \n\nAside from ice cream, you can get your boba tea fix here as well.  \n\nCall ahead, if you are planning on heading over here during the later part of the day.","not your typical ice cream parlor, as this one features asian flavors i.e., durian, ginger and black sesame and vegan friendly ice cream alternatives that attract our vegan friends from all over las vegas. i have never had vegan ice cream before, and after trying the regular lychee ice cream then sampling the vegan version, i concluded that i enjoyed the creaminess of the vegan variety more. n nthe business owner makes ice cream in small batches on site, and also supplies some of the local restaurants in las vegas. waffle cones are also made on site, so it will be a lot fresher than probably 90 of the other ice cream shops in the entire 89xxx valley. n naside from ice cream, you can get your boba tea fix here as well. n ncall ahead, if you are planning on heading over here during the later part of the day.","joy, approval, neutral","[INST] A customer left us a 3-star review: 'not your typical ice cream parlor, as this one features asian flavors i.e., durian, ginger and black sesame and vegan friendly ice cream alternatives that attract our vegan friends from all over las vegas. i have never had vegan ice cream before, and after trying the regular lychee ice cream then sampling the vegan version, i concluded that i enjoyed the creaminess of the vegan variety more. n nthe business owner makes ice cream in small batches on site, and also supplies some of the local restaurants in las vegas. waffle cones are also made on site, so it will be a lot fresher than probably 90 of the other ice cream shops in the entire 89xxx valley. n naside from ice cream, you can get your boba tea fix here as well. n ncall ahead, if you are planning on heading over here during the later part of the day.' The customer feels joy, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'not your typical ice cream parlor, as this one features asian flavors i.e., durian, ginger and black sesame and vegan friendly ice cream alternatives that attract our vegan friends from all over las vegas. i have never had vegan ice cream before, and after trying the regular lychee ice cream then sampling the vegan version, i concluded that i enjoyed the creaminess of the vegan variety more. n nthe business owner makes ice cream in small batches on site, and also supplies some of the local restaurants in las vegas. waffle cones are also made on site, so it will be a lot fresher than probably 90 of the other ice cream shops in the entire 89xxx valley. n naside from ice cream, you can get your boba tea fix here as well. n ncall ahead, if you are planning on heading over here during the later part of the day.' The customer feels joy, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Highlight the unique selling points: Emphasize the small-batch production of ice cream, freshly made waffle cones, and the availability of vegan-friendly options. This will help reinforce the customer's positive experience with the unique aspects of your ice cream parlor.

2. Offer tastings: Offer customers the opportunity to taste different flavors, including both vegan and non-vegan options. This will help customers make informed decisions and potentially increase their enjoyment of the products."
3,"I was recently notified by a management member that he was truly sorry about the first mishap, nice to see someone is keeping tabs on their business first hand especially in this economic climate when bad critisizm can cost you lots of business. Ill give it another whirl and see what becomes of it.","i was recently notified by a management member that he was truly sorry about the first mishap, nice to see someone is keeping tabs on their business first hand especially in this economic climate when bad critisizm can cost you lots of business. ill give it another whirl and see what becomes of it.","optimism, caring, remorse","[INST] A customer left us a 3-star review: 'i was recently notified by a management member that he was truly sorry about the first mishap, nice to see someone is keeping tabs on their business first hand especially in this economic climate when bad critisizm can cost you lots of business. ill give it another whirl and see what becomes of it.' The customer feels optimism, caring, remorse. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i was recently notified by a management member that he was truly sorry about the first mishap, nice to see someone is keeping tabs on their business first hand especially in this economic climate when bad critisizm can cost you lots of business. ill give it another whirl and see what becomes of it.' The customer feels optimism, caring, remorse. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, focus on the following key areas:

1. Consistency: Ensure that all interactions with customers are consistent, regardless of who they speak to. This will help build trust and confidence.

2. Communication: Improve communication, especially when there are issues or mishaps. Keep customers informed about what's happening and what steps are being taken to resolve any problems.

3. Empathy: Show genuine empathy and care towards customers, especially when things go wrong. Acknowledge their feelings and let them know you understand their frustration."
3,"The good:\n- children get a magna doodle to draw on, \n- the wait staff is very nice, \n- the restaurant is very clean - it's brand new, so that's expected,\n- the pasta selection is basically \""create your own\"", with 5(?) types of pasta (incl. whole wheat) and at least 5 types of sauces (incl. rose), plus you can add toppings to your pasta\n- karaoke Fri+Sat night,\n- the food tastes decent,\n- prices are decent, if you don't add extra toppings,\n- unique desert menu\n\nThe bad:\n- the kids menu is on the back of the magna doodle, but they don't tell you that, and it's small\n- kids' drinks come in an adult sized to-go cup,\n- it took them almost 10mins to clean up (my daughter's) spilled milk\n- the menu consisted of pasta, pizza and paninis, not much more,\n- pasta toppings are $1.50 each,\n- my canneloni (desert) was pretty bland.","the good n children get a magna doodle to draw on, n the wait staff is very nice, n the restaurant is very clean it's brand new, so that's expected, n the pasta selection is basically create your own , with 5 ? types of pasta incl. whole wheat and at least 5 types of sauces incl. rose , plus you can add toppings to your pasta n karaoke fri sat night, n the food tastes decent, n prices are decent, if you don't add extra toppings, n unique desert menu n nthe bad n the kids menu is on the back of the magna doodle, but they don't tell you that, and it's small n kids' drinks come in an adult sized to go cup, n it took them almost 10mins to clean up my daughter's spilled milk n the menu consisted of pasta, pizza and paninis, not much more, n pasta toppings are 1.50 each, n my canneloni desert was pretty bland.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'the good n children get a magna doodle to draw on, n the wait staff is very nice, n the restaurant is very clean it's brand new, so that's expected, n the pasta selection is basically create your own , with 5 ? types of pasta incl. whole wheat and at least 5 types of sauces incl. rose , plus you can add toppings to your pasta n karaoke fri sat night, n the food tastes decent, n prices are decent, if you don't add extra toppings, n unique desert menu n nthe bad n the kids menu is on the back of the magna doodle, but they don't tell you that, and it's small n kids' drinks come in an adult sized to go cup, n it took them almost 10mins to clean up my daughter's spilled milk n the menu consisted of pasta, pizza and paninis, not much more, n pasta toppings are 1.50 each, n my canneloni desert was pretty bland.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the good n children get a magna doodle to draw on, n the wait staff is very nice, n the restaurant is very clean it's brand new, so that's expected, n the pasta selection is basically create your own , with 5 ? types of pasta incl. whole wheat and at least 5 types of sauces incl. rose , plus you can add toppings to your pasta n karaoke fri sat night, n the food tastes decent, n prices are decent, if you don't add extra toppings, n unique desert menu n nthe bad n the kids menu is on the back of the magna doodle, but they don't tell you that, and it's small n kids' drinks come in an adult sized to go cup, n it took them almost 10mins to clean up my daughter's spilled milk n the menu consisted of pasta, pizza and paninis, not much more, n pasta toppings are 1.50 each, n my canneloni desert was pretty bland.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Communicate clearly: Make sure the kids' menu and any specials or additional charges are clearly visible and explained to customers, especially families with children.

2. Child-friendly amenities: Consider providing kid-sized cups for drinks to make the experience more comfortable for children.

3. Speed up service: Improve the speed of service, especially when it comes to cleaning up spills, to ensure a more enjoyable experience for all customers.

4. Expand menu options: Offer a more diverse menu, including more options beyond pasta, pizza, and paninis."
3,"Went here for an anniversary a while back with the idea that it was one of the nicer places in town. I did have high expectations and was a bit disappointed. I do like the rustic ambiance, but the menu has little to no imagination and the wine list is quite small. I would suggest the lobster Mac-n-cheese though.","went here for an anniversary a while back with the idea that it was one of the nicer places in town. i did have high expectations and was a bit disappointed. i do like the rustic ambiance, but the menu has little to no imagination and the wine list is quite small. i would suggest the lobster mac n cheese though.","disappointment, disapproval, neutral","[INST] A customer left us a 3-star review: 'went here for an anniversary a while back with the idea that it was one of the nicer places in town. i did have high expectations and was a bit disappointed. i do like the rustic ambiance, but the menu has little to no imagination and the wine list is quite small. i would suggest the lobster mac n cheese though.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'went here for an anniversary a while back with the idea that it was one of the nicer places in town. i did have high expectations and was a bit disappointed. i do like the rustic ambiance, but the menu has little to no imagination and the wine list is quite small. i would suggest the lobster mac n cheese though.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Expand the menu: Offer a more diverse selection of dishes, focusing on unique, imaginative, and high-quality options.

2. Enhance the wine list: Increase the variety and quality of wines available, catering to a wider range of tastes and preferences.

3. Maintain the rustic ambiance: Continue to provide a comfortable and appealing environment that aligns with the customer's preferences.

4. Address expectations: Ensure that our marketing and promotional materials accurately represent the quality and offerings of our establishment, so customers have realistic expectations."
3,Had a TB shots because I accidentally poked myself with the same syringe I used to inject my roommates dog with insulin and had a panic attack! Thought I had caught rabies or something crazy!\n\nCame here and was seen right away. Staff was friendly and alert. Place was clean with a HUGE waiting area. The shot hurt like a mother-trucket but apparently it's expected.,had a tb shots because i accidentally poked myself with the same syringe i used to inject my roommates dog with insulin and had a panic attack! thought i had caught rabies or something crazy! n ncame here and was seen right away. staff was friendly and alert. place was clean with a huge waiting area. the shot hurt like a mother trucket but apparently it's expected.,"fear, nervousness, neutral","[INST] A customer left us a 3-star review: 'had a tb shots because i accidentally poked myself with the same syringe i used to inject my roommates dog with insulin and had a panic attack! thought i had caught rabies or something crazy! n ncame here and was seen right away. staff was friendly and alert. place was clean with a huge waiting area. the shot hurt like a mother trucket but apparently it's expected.' The customer feels fear, nervousness, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'had a tb shots because i accidentally poked myself with the same syringe i used to inject my roommates dog with insulin and had a panic attack! thought i had caught rabies or something crazy! n ncame here and was seen right away. staff was friendly and alert. place was clean with a huge waiting area. the shot hurt like a mother trucket but apparently it's expected.' The customer feels fear, nervousness, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the customer's initial concern: Offer reassurance about the safety of using the same syringe for human and pet insulin injections. Provide information about proper disposal and sterilization procedures to prevent such incidents in the future.

2. Empathize with the customer's fear and anxiety: Acknowledge their panic and assure them that their health and safety are our top priority. Offer resources or guidance for managing future anxiety or stressful situations related to medical procedures."
3,"Went to this specific location to watch a world cup game (US vs Portugal).  Though we (group of 7) managed to get a seat inside during the hot summer day - the service wasn't very impressive.  We had to hand-hold and request the server for everything we needed - whether it be a glass of water, utensils, napkins, some form of plate, etc.  Out of frustration, we ended up requesting other servers to help us out but even then the service was close to poor.  \n\nThough our meals were done correctly, it took a very long time by the server to actually get the food out to us.  It seemed like server needed to be reminded that we actually ordered food.\n\nNot the greatest experience during game day.  I understand it can get busy and hectic, but that's not an excuse for service to fall behind either.  Overall, an okay experience.","went to this specific location to watch a world cup game us vs portugal . though we group of 7 managed to get a seat inside during the hot summer day the service wasn't very impressive. we had to hand hold and request the server for everything we needed whether it be a glass of water, utensils, napkins, some form of plate, etc. out of frustration, we ended up requesting other servers to help us out but even then the service was close to poor. n nthough our meals were done correctly, it took a very long time by the server to actually get the food out to us. it seemed like server needed to be reminded that we actually ordered food. n nnot the greatest experience during game day. i understand it can get busy and hectic, but that's not an excuse for service to fall behind either. overall, an okay experience.","disappointment, annoyance, neutral","[INST] A customer left us a 3-star review: 'went to this specific location to watch a world cup game us vs portugal . though we group of 7 managed to get a seat inside during the hot summer day the service wasn't very impressive. we had to hand hold and request the server for everything we needed whether it be a glass of water, utensils, napkins, some form of plate, etc. out of frustration, we ended up requesting other servers to help us out but even then the service was close to poor. n nthough our meals were done correctly, it took a very long time by the server to actually get the food out to us. it seemed like server needed to be reminded that we actually ordered food. n nnot the greatest experience during game day. i understand it can get busy and hectic, but that's not an excuse for service to fall behind either. overall, an okay experience.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'went to this specific location to watch a world cup game us vs portugal . though we group of 7 managed to get a seat inside during the hot summer day the service wasn't very impressive. we had to hand hold and request the server for everything we needed whether it be a glass of water, utensils, napkins, some form of plate, etc. out of frustration, we ended up requesting other servers to help us out but even then the service was close to poor. n nthough our meals were done correctly, it took a very long time by the server to actually get the food out to us. it seemed like server needed to be reminded that we actually ordered food. n nnot the greatest experience during game day. i understand it can get busy and hectic, but that's not an excuse for service to fall behind either. overall, an okay experience.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Training: Ensure all staff are well-trained and understand the importance of prompt and attentive service, especially during busy periods like game days.

2. Communication: Improve communication between servers to ensure that all tables are attended to in a timely manner.

3. Service Speed: Reduce the time it takes to deliver orders to the table. This can be achieved by streamlining the kitchen process and having a system in place to prioritize orders during busy periods."
3,I used to really like this place when I moved here but it seems like these days that everything is decent here BUT the ribs.  The smoked buffalo wings are great as is the smoked turkey and most of the sides.  \n\nBut the ribs are the bread and butter of any decent bbq restaurant and these ribs just aren't worth paying for anymore.  Get anything else but the ribs!,i used to really like this place when i moved here but it seems like these days that everything is decent here but the ribs. the smoked buffalo wings are great as is the smoked turkey and most of the sides. n nbut the ribs are the bread and butter of any decent bbq restaurant and these ribs just aren't worth paying for anymore. get anything else but the ribs!,"admiration, disapproval, love","[INST] A customer left us a 3-star review: 'i used to really like this place when i moved here but it seems like these days that everything is decent here but the ribs. the smoked buffalo wings are great as is the smoked turkey and most of the sides. n nbut the ribs are the bread and butter of any decent bbq restaurant and these ribs just aren't worth paying for anymore. get anything else but the ribs!' The customer feels admiration, disapproval, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i used to really like this place when i moved here but it seems like these days that everything is decent here but the ribs. the smoked buffalo wings are great as is the smoked turkey and most of the sides. n nbut the ribs are the bread and butter of any decent bbq restaurant and these ribs just aren't worth paying for anymore. get anything else but the ribs!' The customer feels admiration, disapproval, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we should focus on enhancing the quality of our ribs to meet the expectations of a BBQ restaurant. This could involve refining the cooking process, using higher quality ingredients, or consulting with a BBQ expert for advice. Additionally, we could consider offering a discount or complimentary item to the customer as a gesture of goodwill and encourage them to try the ribs again."
3,"My first Q'doba experience also happened to take place in Madison, WI where I would visit a good friend of mine while living in the Chicago area. This was back around '99-'00 or so, I believe, and I'd never experienced a Chipotle to compare it to. I really enjoyed it at the time, so much so that when I moved to Michigan I would occassionally drive almost an hour to get to the closest one. I was pretty psyched when the one on Rural opened up out here because Chipotle never sits right in my stomach (not that it necessarily stops me...but I always dread the impending doom that eating there brings). Unfortunately, this wasn't exactly the Q'doba I remembered, and it's just sorta average. I like the chicken, but the steak is blah. Queso is ok, but I've had much better. This is the one place where I actually enjoy the flavor of their green salsa, and I like the hot as well. No salsa complaints here. I usually end up spending just slightly less for my order here versus at Chipotle, which consists of three tacos, a drink, and chips and salsa (queso at the Q).","my first q'doba experience also happened to take place in madison, wi where i would visit a good friend of mine while living in the chicago area. this was back around '99 '00 or so, i believe, and i'd never experienced a chipotle to compare it to. i really enjoyed it at the time, so much so that when i moved to michigan i would occassionally drive almost an hour to get to the closest one. i was pretty psyched when the one on rural opened up out here because chipotle never sits right in my stomach not that it necessarily stops me...but i always dread the impending doom that eating there brings . unfortunately, this wasn't exactly the q'doba i remembered, and it's just sorta average. i like the chicken, but the steak is blah. queso is ok, but i've had much better. this is the one place where i actually enjoy the flavor of their green salsa, and i like the hot as well. no salsa complaints here. i usually end up spending just slightly less for my order here versus at chipotle, which consists of three tacos, a drink, and chips and salsa queso at the q .","joy, approval, admiration","[INST] A customer left us a 3-star review: 'my first q'doba experience also happened to take place in madison, wi where i would visit a good friend of mine while living in the chicago area. this was back around '99 '00 or so, i believe, and i'd never experienced a chipotle to compare it to. i really enjoyed it at the time, so much so that when i moved to michigan i would occassionally drive almost an hour to get to the closest one. i was pretty psyched when the one on rural opened up out here because chipotle never sits right in my stomach not that it necessarily stops me...but i always dread the impending doom that eating there brings . unfortunately, this wasn't exactly the q'doba i remembered, and it's just sorta average. i like the chicken, but the steak is blah. queso is ok, but i've had much better. this is the one place where i actually enjoy the flavor of their green salsa, and i like the hot as well. no salsa complaints here. i usually end up spending just slightly less for my order here versus at chipotle, which consists of three tacos, a drink, and chips and salsa queso at the q .' The customer feels joy, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'my first q'doba experience also happened to take place in madison, wi where i would visit a good friend of mine while living in the chicago area. this was back around '99 '00 or so, i believe, and i'd never experienced a chipotle to compare it to. i really enjoyed it at the time, so much so that when i moved to michigan i would occassionally drive almost an hour to get to the closest one. i was pretty psyched when the one on rural opened up out here because chipotle never sits right in my stomach not that it necessarily stops me...but i always dread the impending doom that eating there brings . unfortunately, this wasn't exactly the q'doba i remembered, and it's just sorta average. i like the chicken, but the steak is blah. queso is ok, but i've had much better. this is the one place where i actually enjoy the flavor of their green salsa, and i like the hot as well. no salsa complaints here. i usually end up spending just slightly less for my order here versus at chipotle, which consists of three tacos, a drink, and chips and salsa queso at the q .' The customer feels joy, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Qdoba, we can focus on the following areas:

1. Consistency: Ensure that the quality of food, particularly the steak, is consistent across all locations.

2. Taste: Improve the taste of the steak to match the customer's preference.

3. Value: Maintain or improve the value proposition, ensuring that the customer feels they are getting a better deal at Qdoba compared to Chipotle.

4. Quality of Queso: Enhance the queso to make it more appealing to the customer, as they have had better elsewhere."
3,"This is a very reasonable restaurant with great service. I wasn't blown away by the quality of the food, but the quantity is in the right place. Two of us ordered two starters and an entree and left very full. I'd equate the food to Middle Eastern comfort food, a little bland, a little drab, but will fill you up every time and leave you satisfied. \n\nAlso, they still have  no corkage fee, though they supply stemware and open the bottle with absolutely no qualms. \n\nOverall, this is a good standby place for eating out on a weeknight. It would be a good place to introduce your less adventurous friends to eating Middle Eastern food with its helpful waitstaff and some reliable food.","this is a very reasonable restaurant with great service. i wasn't blown away by the quality of the food, but the quantity is in the right place. two of us ordered two starters and an entree and left very full. i'd equate the food to middle eastern comfort food, a little bland, a little drab, but will fill you up every time and leave you satisfied. n nalso, they still have no corkage fee, though they supply stemware and open the bottle with absolutely no qualms. n noverall, this is a good standby place for eating out on a weeknight. it would be a good place to introduce your less adventurous friends to eating middle eastern food with its helpful waitstaff and some reliable food.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'this is a very reasonable restaurant with great service. i wasn't blown away by the quality of the food, but the quantity is in the right place. two of us ordered two starters and an entree and left very full. i'd equate the food to middle eastern comfort food, a little bland, a little drab, but will fill you up every time and leave you satisfied. n nalso, they still have no corkage fee, though they supply stemware and open the bottle with absolutely no qualms. n noverall, this is a good standby place for eating out on a weeknight. it would be a good place to introduce your less adventurous friends to eating middle eastern food with its helpful waitstaff and some reliable food.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this is a very reasonable restaurant with great service. i wasn't blown away by the quality of the food, but the quantity is in the right place. two of us ordered two starters and an entree and left very full. i'd equate the food to middle eastern comfort food, a little bland, a little drab, but will fill you up every time and leave you satisfied. n nalso, they still have no corkage fee, though they supply stemware and open the bottle with absolutely no qualms. n noverall, this is a good standby place for eating out on a weeknight. it would be a good place to introduce your less adventurous friends to eating middle eastern food with its helpful waitstaff and some reliable food.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially increase their rating, consider the following suggestions:

1. Enhance the flavor profile of the dishes: The customer mentioned that the food was a bit bland. You could consider working with your chef to add more spices or flavors to the dishes, while still maintaining the comfort food aspect.

2. Offer a tasting menu or signature dishes: This could help introduce customers to new and more flavorful dishes, potentially making their experience more exciting.

3. Provide options for customization: Allowing customers to customize their dishes according to their taste preferences can help cater to a wider audience."
3,"The food is great in the specialty restaurants, Sunday brunch was just a brunch, nothing special and not worth $30.\nThe room was large and clean the first 2 nights, disaster the 3rd night. Housekeeping failed to visit the room, the wet towels from the morning still in a pile on the floor, bed not made. Called housekeeping and they delivered 2 dry towels. Not what you would expect from a 4/5 star Spa Hotel.\nThe staff was very friendly and the Pit bosses the best.\nThe Hotel is definitely not 'centrally' located and is a $40 cab ride into town.\nWould we stay here?","the food is great in the specialty restaurants, sunday brunch was just a brunch, nothing special and not worth 30. nthe room was large and clean the first 2 nights, disaster the 3rd night. housekeeping failed to visit the room, the wet towels from the morning still in a pile on the floor, bed not made. called housekeeping and they delivered 2 dry towels. not what you would expect from a 4 5 star spa hotel. nthe staff was very friendly and the pit bosses the best. nthe hotel is definitely not 'centrally' located and is a 40 cab ride into town. nwould we stay here?","admiration, neutral, disapproval","[INST] A customer left us a 3-star review: 'the food is great in the specialty restaurants, sunday brunch was just a brunch, nothing special and not worth 30. nthe room was large and clean the first 2 nights, disaster the 3rd night. housekeeping failed to visit the room, the wet towels from the morning still in a pile on the floor, bed not made. called housekeeping and they delivered 2 dry towels. not what you would expect from a 4 5 star spa hotel. nthe staff was very friendly and the pit bosses the best. nthe hotel is definitely not 'centrally' located and is a 40 cab ride into town. nwould we stay here?' The customer feels admiration, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the food is great in the specialty restaurants, sunday brunch was just a brunch, nothing special and not worth 30. nthe room was large and clean the first 2 nights, disaster the 3rd night. housekeeping failed to visit the room, the wet towels from the morning still in a pile on the floor, bed not made. called housekeeping and they delivered 2 dry towels. not what you would expect from a 4 5 star spa hotel. nthe staff was very friendly and the pit bosses the best. nthe hotel is definitely not 'centrally' located and is a 40 cab ride into town. nwould we stay here?' The customer feels admiration, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistency in room service: Ensure that room cleaning and maintenance are carried out regularly and consistently, especially after multiple-night stays.

2. Improve Sunday Brunch: Enhance the Sunday Brunch experience to make it more special and worth the price.

3. Accurate location representation: Clarify the hotel's location to better reflect its proximity to town, possibly offering a shuttle service or clearer information about local transportation options."
3,"I am pleased to see Pho places creeping West.  I do not like to drive all the way to Chinatown whenever I have a hot soup craving.  \n\nPho Annie is cute inside.  Clean. \n\nPho, egg rolls, and iced coffee were A-OK.\n\nNothing better or worse than your average Pho place aside from the slighty nicer ambiance.  Service was short,  and generic as expected.\n\nI'd go back anytime to warm my belly and soul with hot soup.","i am pleased to see pho places creeping west. i do not like to drive all the way to chinatown whenever i have a hot soup craving. n npho annie is cute inside. clean. n npho, egg rolls, and iced coffee were a ok. n nnothing better or worse than your average pho place aside from the slighty nicer ambiance. service was short, and generic as expected. n ni'd go back anytime to warm my belly and soul with hot soup.","approval, neutral, disapproval","[INST] A customer left us a 3-star review: 'i am pleased to see pho places creeping west. i do not like to drive all the way to chinatown whenever i have a hot soup craving. n npho annie is cute inside. clean. n npho, egg rolls, and iced coffee were a ok. n nnothing better or worse than your average pho place aside from the slighty nicer ambiance. service was short, and generic as expected. n ni'd go back anytime to warm my belly and soul with hot soup.' The customer feels approval, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i am pleased to see pho places creeping west. i do not like to drive all the way to chinatown whenever i have a hot soup craving. n npho annie is cute inside. clean. n npho, egg rolls, and iced coffee were a ok. n nnothing better or worse than your average pho place aside from the slighty nicer ambiance. service was short, and generic as expected. n ni'd go back anytime to warm my belly and soul with hot soup.' The customer feels approval, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the food quality and service. Here are some specific suggestions:

1. Improve the taste and quality of the food: The customer mentioned that the food was ""ok,"" which suggests room for improvement. We could consider sourcing higher-quality ingredients, refining our recipes, or hiring a chef with expertise in Vietnamese cuisine to help elevate the flavors.

2. Enhance the service: The customer noted that the service was ""short and generic."" To provide a more personalized and memorable experience, we could train our staff to engage with customers, ask about their preferences, and offer recommendations."
3,"i visited on jan 19 and ordered the thai basil (their signature dish) with calamari, which had a very unique flavor that was a bit masked by the spiciness. i'm a wimp when it comes to spices, and i was overwhelmed by the medium i ordered. though the dish was very good, it was, for a dish dish consisting mostly of vegetables, on the scant side for 11.95. \n\nmy friend ordered a curry, and it was a sizable portion, presented in a clay pot. i sneaked a bite, and it was very good too.\n\nthe place is comfortable and intimate, with booths and tables, and the wait staff is very friendly.","i visited on jan 19 and ordered the thai basil their signature dish with calamari, which had a very unique flavor that was a bit masked by the spiciness. i'm a wimp when it comes to spices, and i was overwhelmed by the medium i ordered. though the dish was very good, it was, for a dish dish consisting mostly of vegetables, on the scant side for 11.95. n nmy friend ordered a curry, and it was a sizable portion, presented in a clay pot. i sneaked a bite, and it was very good too. n nthe place is comfortable and intimate, with booths and tables, and the wait staff is very friendly.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'i visited on jan 19 and ordered the thai basil their signature dish with calamari, which had a very unique flavor that was a bit masked by the spiciness. i'm a wimp when it comes to spices, and i was overwhelmed by the medium i ordered. though the dish was very good, it was, for a dish dish consisting mostly of vegetables, on the scant side for 11.95. n nmy friend ordered a curry, and it was a sizable portion, presented in a clay pot. i sneaked a bite, and it was very good too. n nthe place is comfortable and intimate, with booths and tables, and the wait staff is very friendly.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i visited on jan 19 and ordered the thai basil their signature dish with calamari, which had a very unique flavor that was a bit masked by the spiciness. i'm a wimp when it comes to spices, and i was overwhelmed by the medium i ordered. though the dish was very good, it was, for a dish dish consisting mostly of vegetables, on the scant side for 11.95. n nmy friend ordered a curry, and it was a sizable portion, presented in a clay pot. i sneaked a bite, and it was very good too. n nthe place is comfortable and intimate, with booths and tables, and the wait staff is very friendly.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Offer a customizable spice level for dishes, especially signature ones like the Thai Basil. This will cater to customers with varying tolerances for spiciness.

2. Review the portion sizes for vegetable-heavy dishes to ensure they are more generous, especially when priced higher.

3. Consider providing a small sample or taster of the signature dish before serving the full portion, so customers can better appreciate its unique flavor without being overwhelmed by the spiciness."
3,"We have been coming to the Dragon Noodle for years. The food is good, the prices are a little high and the service is okay. I agree with some of the other Yelpers. If you sit in the back section of the place it is a bit gloomy. We liked the place before the remodel. It had cheesy decor and t-shirts for sale. \n\nAfter a long day at a trade show we just want to relax and not venture too far from the hotel. The Dragon Noodle is never that busy so you can usually get a table for any number of sized party. \n\nWe hardly ever order from the sushi menu since the prices look high and we have never have been thrilled with what we have had in the past.\n\nOur group sticks to the Chinese menu and is always satisfied with the portions and taste. Our favorites are the Kung Pao Chicken, Mongolian Beef and Wonton Soup. A group of 6 of us ate last week for $140.","we have been coming to the dragon noodle for years. the food is good, the prices are a little high and the service is okay. i agree with some of the other yelpers. if you sit in the back section of the place it is a bit gloomy. we liked the place before the remodel. it had cheesy decor and t shirts for sale. n nafter a long day at a trade show we just want to relax and not venture too far from the hotel. the dragon noodle is never that busy so you can usually get a table for any number of sized party. n nwe hardly ever order from the sushi menu since the prices look high and we have never have been thrilled with what we have had in the past. n nour group sticks to the chinese menu and is always satisfied with the portions and taste. our favorites are the kung pao chicken, mongolian beef and wonton soup. a group of 6 of us ate last week for 140.","approval, admiration, love","[INST] A customer left us a 3-star review: 'we have been coming to the dragon noodle for years. the food is good, the prices are a little high and the service is okay. i agree with some of the other yelpers. if you sit in the back section of the place it is a bit gloomy. we liked the place before the remodel. it had cheesy decor and t shirts for sale. n nafter a long day at a trade show we just want to relax and not venture too far from the hotel. the dragon noodle is never that busy so you can usually get a table for any number of sized party. n nwe hardly ever order from the sushi menu since the prices look high and we have never have been thrilled with what we have had in the past. n nour group sticks to the chinese menu and is always satisfied with the portions and taste. our favorites are the kung pao chicken, mongolian beef and wonton soup. a group of 6 of us ate last week for 140.' The customer feels approval, admiration, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'we have been coming to the dragon noodle for years. the food is good, the prices are a little high and the service is okay. i agree with some of the other yelpers. if you sit in the back section of the place it is a bit gloomy. we liked the place before the remodel. it had cheesy decor and t shirts for sale. n nafter a long day at a trade show we just want to relax and not venture too far from the hotel. the dragon noodle is never that busy so you can usually get a table for any number of sized party. n nwe hardly ever order from the sushi menu since the prices look high and we have never have been thrilled with what we have had in the past. n nour group sticks to the chinese menu and is always satisfied with the portions and taste. our favorites are the kung pao chicken, mongolian beef and wonton soup. a group of 6 of us ate last week for 140.' The customer feels approval, admiration, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Address the pricing concern by offering occasional specials or discounts, especially for regular customers.

2. Improve the ambiance in the back section of the restaurant, making it more inviting and less gloomy.

3. Maintain the unique, casual atmosphere that the customer seemed to appreciate before the remodel, such as keeping cheesy decor and merchandise for sale.

4. Enhance the service by training staff to be more attentive and friendly, ensuring that customers feel valued and appreciated."
3,"Easy to schedule and they are the few shops that's open at weekends. \nTheir $50 special of oil change, tire rotation and wiper change is a good deal. Other than that it's pretty similar to other shops. \nLong wait sometimes. An hour wait for an oil change","easy to schedule and they are the few shops that's open at weekends. ntheir 50 special of oil change, tire rotation and wiper change is a good deal. other than that it's pretty similar to other shops. nlong wait sometimes. an hour wait for an oil change","neutral, approval, admiration","[INST] A customer left us a 3-star review: 'easy to schedule and they are the few shops that's open at weekends. ntheir 50 special of oil change, tire rotation and wiper change is a good deal. other than that it's pretty similar to other shops. nlong wait sometimes. an hour wait for an oil change' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'easy to schedule and they are the few shops that's open at weekends. ntheir 50 special of oil change, tire rotation and wiper change is a good deal. other than that it's pretty similar to other shops. nlong wait sometimes. an hour wait for an oil change' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on reducing wait times, particularly for routine services like oil changes. Here are some specific actions we can take:

1. **Improve Efficiency**: Analyze the process of oil changes, tire rotations, and wiper changes to identify bottlenecks and inefficiencies. Streamline the process to minimize wait times.

2. **Staff Training**: Ensure that all staff are well-trained and efficient in their tasks. This can help reduce the time spent on each service, thereby reducing wait times.

3. **Clear Communication**: Keep customers informed about wait times."
3,"No tomato juice. I am already pissed. Waiter seems to be a bit snobby. My cold cold martini was cool at best. 2 stars so far...glass was not even chilled.ugh, waiter way too dismissive for me. raw bar pricey but excellent. Onion rings nice spice but not hot in temperature...... They took my fork away! Had to eat delicious pot sticker with a knife. Butter with pretzels sucked. Had to ask for mustard. Now we're talking! Drank my son in laws very good franziskaner from munich. Roast beef sliders and creamed spinach excellent. Chicken Parma sliders missing spice. Skinny fries they're good.not excited over the fish and chips! Taste terrible can't eat it. Looked like the blob on a plate. I love fish and chips. I figured they would be safe... I was wrong. Left it on the plate. Beef sliders were better than average but the fries influenced them. Wife's wine was good . Boddington white ale was as wonderful as always- says daughter #1. wife said we should have gone for Asian food. Seems like bill was forced on us. We called ahead and when they asked we said it WAS a special occasion. Why ask? They did absolutely nothing. Out of 4 eaters the average raring was 2.8. Bill was $180 tipped....$30. We Wont likely be back, sorry Todd...","no tomato juice. i am already pissed. waiter seems to be a bit snobby. my cold cold martini was cool at best. 2 stars so far...glass was not even chilled.ugh, waiter way too dismissive for me. raw bar pricey but excellent. onion rings nice spice but not hot in temperature...... they took my fork away! had to eat delicious pot sticker with a knife. butter with pretzels sucked. had to ask for mustard. now we're talking! drank my son in laws very good franziskaner from munich. roast beef sliders and creamed spinach excellent. chicken parma sliders missing spice. skinny fries they're good.not excited over the fish and chips! taste terrible can't eat it. looked like the blob on a plate. i love fish and chips. i figured they would be safe... i was wrong. left it on the plate. beef sliders were better than average but the fries influenced them. wife's wine was good . boddington white ale was as wonderful as always says daughter 1. wife said we should have gone for asian food. seems like bill was forced on us. we called ahead and when they asked we said it was a special occasion. why ask? they did absolutely nothing. out of 4 eaters the average raring was 2.8. bill was 180 tipped.... 30. we wont likely be back, sorry todd...","admiration, annoyance, neutral","[INST] A customer left us a 3-star review: 'no tomato juice. i am already pissed. waiter seems to be a bit snobby. my cold cold martini was cool at best. 2 stars so far...glass was not even chilled.ugh, waiter way too dismissive for me. raw bar pricey but excellent. onion rings nice spice but not hot in temperature...... they took my fork away! had to eat delicious pot sticker with a knife. butter with pretzels sucked. had to ask for mustard. now we're talking! drank my son in laws very good franziskaner from munich. roast beef sliders and creamed spinach excellent. chicken parma sliders missing spice. skinny fries they're good.not excited over the fish and chips! taste terrible can't eat it. looked like the blob on a plate. i love fish and chips. i figured they would be safe... i was wrong. left it on the plate. beef sliders were better than average but the fries influenced them. wife's wine was good . boddington white ale was as wonderful as always says daughter 1. wife said we should have gone for asian food. seems like bill was forced on us. we called ahead and when they asked we said it was a special occasion. why ask? they did absolutely nothing. out of 4 eaters the average raring was 2.8. bill was 180 tipped.... 30. we wont likely be back, sorry todd...' The customer feels admiration, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'no tomato juice. i am already pissed. waiter seems to be a bit snobby. my cold cold martini was cool at best. 2 stars so far...glass was not even chilled.ugh, waiter way too dismissive for me. raw bar pricey but excellent. onion rings nice spice but not hot in temperature...... they took my fork away! had to eat delicious pot sticker with a knife. butter with pretzels sucked. had to ask for mustard. now we're talking! drank my son in laws very good franziskaner from munich. roast beef sliders and creamed spinach excellent. chicken parma sliders missing spice. skinny fries they're good.not excited over the fish and chips! taste terrible can't eat it. looked like the blob on a plate. i love fish and chips. i figured they would be safe... i was wrong. left it on the plate. beef sliders were better than average but the fries influenced them. wife's wine was good . boddington white ale was as wonderful as always says daughter 1. wife said we should have gone for asian food. seems like bill was forced on us. we called ahead and when they asked we said it was a special occasion. why ask? they did absolutely nothing. out of 4 eaters the average raring was 2.8. bill was 180 tipped.... 30. we wont likely be back, sorry todd...' The customer feels admiration, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps could be taken:

1. Ensure that the menu accurately reflects the items offered, particularly in terms of ingredients (e.g., tomato juice in martinis).

2. Train staff to be more attentive and less dismissive, especially during special occasions.

3. Improve the chilling of martini glasses to maintain the desired temperature.

4. Address the issue of glassware, as the customer had to eat pot stickers with a knife instead of a fork.

5. Enhance the presentation of fish and chips to make it more appealing and improve the taste."
3,"Ha!  My hubs reviewed this place a few years ago and basically said the same thing this time that he did then.  What is up with the detergent there???  Beer doesn't taste good when it tastes like soap.\n\nAnyhoo, I had a steak salad which was not what I was expecting.  I ordered steak medium and it came well over that.  I was starving so I didn't send it back and it ended up being pretty tender regardless.  The odd part was that the salad part of my meal was probably less greens than a side salad.  And on top of that, they also put hot sauteed veggies as a side on the plate.  So I had a pile of hot zucchini and onions wilting my tiny salad.  I thought that they got my order wrong but when I got the receipt it did say \""Steak Salad\"".  It did taste pretty good overall though.  \n\nThe beer was OK.  I had the Red and I wanted to try the Mango Hef but wasn't able to order it out on the casino floor.  Drat.","ha! my hubs reviewed this place a few years ago and basically said the same thing this time that he did then. what is up with the detergent there??? beer doesn't taste good when it tastes like soap. n nanyhoo, i had a steak salad which was not what i was expecting. i ordered steak medium and it came well over that. i was starving so i didn't send it back and it ended up being pretty tender regardless. the odd part was that the salad part of my meal was probably less greens than a side salad. and on top of that, they also put hot sauteed veggies as a side on the plate. so i had a pile of hot zucchini and onions wilting my tiny salad. i thought that they got my order wrong but when i got the receipt it did say steak salad . it did taste pretty good overall though. n nthe beer was ok. i had the red and i wanted to try the mango hef but wasn't able to order it out on the casino floor. drat.","neutral, curiosity, confusion","[INST] A customer left us a 3-star review: 'ha! my hubs reviewed this place a few years ago and basically said the same thing this time that he did then. what is up with the detergent there??? beer doesn't taste good when it tastes like soap. n nanyhoo, i had a steak salad which was not what i was expecting. i ordered steak medium and it came well over that. i was starving so i didn't send it back and it ended up being pretty tender regardless. the odd part was that the salad part of my meal was probably less greens than a side salad. and on top of that, they also put hot sauteed veggies as a side on the plate. so i had a pile of hot zucchini and onions wilting my tiny salad. i thought that they got my order wrong but when i got the receipt it did say steak salad . it did taste pretty good overall though. n nthe beer was ok. i had the red and i wanted to try the mango hef but wasn't able to order it out on the casino floor. drat.' The customer feels neutral, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'ha! my hubs reviewed this place a few years ago and basically said the same thing this time that he did then. what is up with the detergent there??? beer doesn't taste good when it tastes like soap. n nanyhoo, i had a steak salad which was not what i was expecting. i ordered steak medium and it came well over that. i was starving so i didn't send it back and it ended up being pretty tender regardless. the odd part was that the salad part of my meal was probably less greens than a side salad. and on top of that, they also put hot sauteed veggies as a side on the plate. so i had a pile of hot zucchini and onions wilting my tiny salad. i thought that they got my order wrong but when i got the receipt it did say steak salad . it did taste pretty good overall though. n nthe beer was ok. i had the red and i wanted to try the mango hef but wasn't able to order it out on the casino floor. drat.' The customer feels neutral, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following issues:

1. Detergent issue in beverages: Investigate the cause of the soap-like taste in beverages and take necessary steps to resolve the issue, such as changing the detergent or cleaning equipment more frequently.

2. Inaccurate food preparation: Ensure that kitchen staff are properly trained to follow cooking instructions accurately, especially for orders specifying medium-rare or medium steaks.

3. Salad composition: Review the salad portion sizes and consider offering larger salads as an option for customers who prefer more greens."
3,"I've been here twice. The first time, we sat at the bar and had a great time. It might have just been the novelty of the place (and the fact that it had been a while since I had sushi), but my girlfriend and I had a blast, even though the service was slow.\n\nThe second time (most recent trip to Vegas), we sat at the regular tables. Water/food/any service was VERY slow. It took a while for us to order anything because of the slow service. Also, we had a hard time picking what kind of rolls we wanted because the novelty had worn off this time around. Great names for the rolls, but that's pretty much it.\n\nWe've decided that there's no need to come back to this place. Lines are long, service is slow, and the food is just mediocre. There are so many restaurants to try on and off the Strip that I don't see a need to re-visit a mediocre spot.","i've been here twice. the first time, we sat at the bar and had a great time. it might have just been the novelty of the place and the fact that it had been a while since i had sushi , but my girlfriend and i had a blast, even though the service was slow. n nthe second time most recent trip to vegas , we sat at the regular tables. water food any service was very slow. it took a while for us to order anything because of the slow service. also, we had a hard time picking what kind of rolls we wanted because the novelty had worn off this time around. great names for the rolls, but that's pretty much it. n nwe've decided that there's no need to come back to this place. lines are long, service is slow, and the food is just mediocre. there are so many restaurants to try on and off the strip that i don't see a need to re visit a mediocre spot.","joy, amusement, neutral","[INST] A customer left us a 3-star review: 'i've been here twice. the first time, we sat at the bar and had a great time. it might have just been the novelty of the place and the fact that it had been a while since i had sushi , but my girlfriend and i had a blast, even though the service was slow. n nthe second time most recent trip to vegas , we sat at the regular tables. water food any service was very slow. it took a while for us to order anything because of the slow service. also, we had a hard time picking what kind of rolls we wanted because the novelty had worn off this time around. great names for the rolls, but that's pretty much it. n nwe've decided that there's no need to come back to this place. lines are long, service is slow, and the food is just mediocre. there are so many restaurants to try on and off the strip that i don't see a need to re visit a mediocre spot.' The customer feels joy, amusement, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i've been here twice. the first time, we sat at the bar and had a great time. it might have just been the novelty of the place and the fact that it had been a while since i had sushi , but my girlfriend and i had a blast, even though the service was slow. n nthe second time most recent trip to vegas , we sat at the regular tables. water food any service was very slow. it took a while for us to order anything because of the slow service. also, we had a hard time picking what kind of rolls we wanted because the novelty had worn off this time around. great names for the rolls, but that's pretty much it. n nwe've decided that there's no need to come back to this place. lines are long, service is slow, and the food is just mediocre. there are so many restaurants to try on and off the strip that i don't see a need to re visit a mediocre spot.' The customer feels joy, amusement, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Speed up service: Reduce wait times for seating, ordering, and food delivery. This can be achieved by training staff to work efficiently, optimizing seating arrangements, and streamlining the ordering process.

2. Enhance menu offerings: Offer more descriptive and enticing information about the rolls to help customers make informed decisions. Consider offering tasting options or recommendations to help customers discover new favorites.

3. Improve consistency: Ensure that the quality of service and food is consistent across different locations, seating areas, and visits."
3,"I love the tortillas here, and as everyone else has said, it's very quick, but I was disappointed with the machacha and egg burrito which had very little taste.  Also, the salsa just didn't do much for me.  The enchilada and taco combo I ordered a different time was only ok.  I like the refried beans.  Overall, it's good but not great Mexican food.","i love the tortillas here, and as everyone else has said, it's very quick, but i was disappointed with the machacha and egg burrito which had very little taste. also, the salsa just didn't do much for me. the enchilada and taco combo i ordered a different time was only ok. i like the refried beans. overall, it's good but not great mexican food.","disappointment, love, disapproval","[INST] A customer left us a 3-star review: 'i love the tortillas here, and as everyone else has said, it's very quick, but i was disappointed with the machacha and egg burrito which had very little taste. also, the salsa just didn't do much for me. the enchilada and taco combo i ordered a different time was only ok. i like the refried beans. overall, it's good but not great mexican food.' The customer feels disappointment, love, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i love the tortillas here, and as everyone else has said, it's very quick, but i was disappointed with the machacha and egg burrito which had very little taste. also, the salsa just didn't do much for me. the enchilada and taco combo i ordered a different time was only ok. i like the refried beans. overall, it's good but not great mexican food.' The customer feels disappointment, love, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance the flavor of the machacha and egg burrito: We could consider adjusting the seasoning or ingredients to increase the taste.

2. Improve the salsa: We could experiment with different recipes or ingredients to create a salsa that offers more flavor and complements our dishes.

3. Pay attention to the enchilada and taco combo: We should ensure that these dishes are consistently prepared with high-quality ingredients and seasoned appropriately."
3,This restaurant was clean there was plenty of parking there's plenty of seating and the waitress was very friendly and the staff was very professional the price is very reasonable I had a taco which was ok tasting there was a plenty of it for a dollar 95 and it was fresh cooked my friend had the breakfast spicy eggs and ham and she said the taste was very good there was a large portion for the money I ordered two pupusas the bean cheese and chicken and the bean and cheese for the money there was a lot of food there but there was very little meat beans and cheese mostly tortilla and they were very greasy in my opinion this is a restaurant that offers a lot of carbohydrates for a very reasonable price so if you're hungry and broke this would be the place to go if you're looking for more substance and protein choose another restaurant,this restaurant was clean there was plenty of parking there's plenty of seating and the waitress was very friendly and the staff was very professional the price is very reasonable i had a taco which was ok tasting there was a plenty of it for a dollar 95 and it was fresh cooked my friend had the breakfast spicy eggs and ham and she said the taste was very good there was a large portion for the money i ordered two pupusas the bean cheese and chicken and the bean and cheese for the money there was a lot of food there but there was very little meat beans and cheese mostly tortilla and they were very greasy in my opinion this is a restaurant that offers a lot of carbohydrates for a very reasonable price so if you're hungry and broke this would be the place to go if you're looking for more substance and protein choose another restaurant,"neutral, approval, admiration","[INST] A customer left us a 3-star review: 'this restaurant was clean there was plenty of parking there's plenty of seating and the waitress was very friendly and the staff was very professional the price is very reasonable i had a taco which was ok tasting there was a plenty of it for a dollar 95 and it was fresh cooked my friend had the breakfast spicy eggs and ham and she said the taste was very good there was a large portion for the money i ordered two pupusas the bean cheese and chicken and the bean and cheese for the money there was a lot of food there but there was very little meat beans and cheese mostly tortilla and they were very greasy in my opinion this is a restaurant that offers a lot of carbohydrates for a very reasonable price so if you're hungry and broke this would be the place to go if you're looking for more substance and protein choose another restaurant' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this restaurant was clean there was plenty of parking there's plenty of seating and the waitress was very friendly and the staff was very professional the price is very reasonable i had a taco which was ok tasting there was a plenty of it for a dollar 95 and it was fresh cooked my friend had the breakfast spicy eggs and ham and she said the taste was very good there was a large portion for the money i ordered two pupusas the bean cheese and chicken and the bean and cheese for the money there was a lot of food there but there was very little meat beans and cheese mostly tortilla and they were very greasy in my opinion this is a restaurant that offers a lot of carbohydrates for a very reasonable price so if you're hungry and broke this would be the place to go if you're looking for more substance and protein choose another restaurant' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the quality and balance of our food offerings, particularly for dishes like pupusas. This could involve increasing the amount of meat, beans, and cheese, and reducing the amount of tortilla, to address the issue of greasiness. Additionally, we could consider offering a wider variety of protein options to cater to customers seeking more substance and protein in their meals. Lastly, we might want to consider getting feedback from customers about the taste and texture of specific dishes to ensure we're meeting their expectations."
3,"Just came for fair food, and it was mediocre at best and waaaaay over priced. For me and my husband to eat 2 beef dogs, fries and 2 sodas was $32. Make sure you eat before coming here. \n\nThe earlier the better but beware the rays of the sun. Parking is cheaper when you come earlier as well. The inside flea market area was pretty cool they had good cinnamon rolls.\n\nIf you come, do it on the weekends before 2 so all you pay is $2 to get in and check it out.","just came for fair food, and it was mediocre at best and waaaaay over priced. for me and my husband to eat 2 beef dogs, fries and 2 sodas was 32. make sure you eat before coming here. n nthe earlier the better but beware the rays of the sun. parking is cheaper when you come earlier as well. the inside flea market area was pretty cool they had good cinnamon rolls. n nif you come, do it on the weekends before 2 so all you pay is 2 to get in and check it out.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'just came for fair food, and it was mediocre at best and waaaaay over priced. for me and my husband to eat 2 beef dogs, fries and 2 sodas was 32. make sure you eat before coming here. n nthe earlier the better but beware the rays of the sun. parking is cheaper when you come earlier as well. the inside flea market area was pretty cool they had good cinnamon rolls. n nif you come, do it on the weekends before 2 so all you pay is 2 to get in and check it out.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'just came for fair food, and it was mediocre at best and waaaaay over priced. for me and my husband to eat 2 beef dogs, fries and 2 sodas was 32. make sure you eat before coming here. n nthe earlier the better but beware the rays of the sun. parking is cheaper when you come earlier as well. the inside flea market area was pretty cool they had good cinnamon rolls. n nif you come, do it on the weekends before 2 so all you pay is 2 to get in and check it out.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Pricing: Review the pricing structure for our food items, ensuring they are competitive and offer good value for money.

2. Food Quality: Enhance the quality of our food offerings, aiming to provide a more satisfying dining experience for customers.

3. Parking: Offer more affordable parking options, especially during peak hours, to make it easier for customers to visit.

4. Timing: Encourage early visits by offering promotions or incentives for customers who dine with us earlier in the day."
3,"****Warning***** \nBe prepared to throw down with the other crazy customers for the best deals. LOL It can get a little nutty up in here. \n\nRule number one - NO Running! And they mean it. I can't count how many times I watched people run from the gates on Saturday morning to get the best s***. It's pretty comical, well until you see the woman with the infant running though the store, honey please, not worth it. \n\nI have found some amazing shoes, jeans and bags/belts here. The price is right for sure. The only down side is that Nordstrom and Nordstrom Rack pretty much take anything back, so a lot of the stuff is used, worn and dirty. Be prepared to shift through a bunch of crap, but it can be worth it for that one great find every now and then. \n\nMust go on Saturdays! Show up a few minutes early to make sure to catch the show. The show being the crazy women waiting outside like a pack of wolves til the gate opens and then it's full sprint every man for themselves. Haha It's great!","warning nbe prepared to throw down with the other crazy customers for the best deals. lol it can get a little nutty up in here. n nrule number one no running! and they mean it. i can't count how many times i watched people run from the gates on saturday morning to get the best s . it's pretty comical, well until you see the woman with the infant running though the store, honey please, not worth it. n ni have found some amazing shoes, jeans and bags belts here. the price is right for sure. the only down side is that nordstrom and nordstrom rack pretty much take anything back, so a lot of the stuff is used, worn and dirty. be prepared to shift through a bunch of crap, but it can be worth it for that one great find every now and then. n nmust go on saturdays! show up a few minutes early to make sure to catch the show. the show being the crazy women waiting outside like a pack of wolves til the gate opens and then it's full sprint every man for themselves. haha it's great!","amusement, joy, approval","[INST] A customer left us a 3-star review: 'warning nbe prepared to throw down with the other crazy customers for the best deals. lol it can get a little nutty up in here. n nrule number one no running! and they mean it. i can't count how many times i watched people run from the gates on saturday morning to get the best s . it's pretty comical, well until you see the woman with the infant running though the store, honey please, not worth it. n ni have found some amazing shoes, jeans and bags belts here. the price is right for sure. the only down side is that nordstrom and nordstrom rack pretty much take anything back, so a lot of the stuff is used, worn and dirty. be prepared to shift through a bunch of crap, but it can be worth it for that one great find every now and then. n nmust go on saturdays! show up a few minutes early to make sure to catch the show. the show being the crazy women waiting outside like a pack of wolves til the gate opens and then it's full sprint every man for themselves. haha it's great!' The customer feels amusement, joy, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'warning nbe prepared to throw down with the other crazy customers for the best deals. lol it can get a little nutty up in here. n nrule number one no running! and they mean it. i can't count how many times i watched people run from the gates on saturday morning to get the best s . it's pretty comical, well until you see the woman with the infant running though the store, honey please, not worth it. n ni have found some amazing shoes, jeans and bags belts here. the price is right for sure. the only down side is that nordstrom and nordstrom rack pretty much take anything back, so a lot of the stuff is used, worn and dirty. be prepared to shift through a bunch of crap, but it can be worth it for that one great find every now and then. n nmust go on saturdays! show up a few minutes early to make sure to catch the show. the show being the crazy women waiting outside like a pack of wolves til the gate opens and then it's full sprint every man for themselves. haha it's great!' The customer feels amusement, joy, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider implementing the following changes:

1. Implement a clear policy about running in the store, especially during busy periods like Saturdays. Provide visible signage and announcements reminding customers about the rule, and consider designating a specific area for customers to wait before the store opens.

2. Improve the cleanliness and condition of returned items. Ensure that all returned items are thoroughly inspected, cleaned, and repaired before being resold.

3. Consider offering dedicated shopping hours for families with young children to create a more comfortable and safe shopping environment."
3,"Checked in for a long weekend. It's nice but nothing special.they deserve 3 stars ,not more. The staff is ok not as friendly or professional they should be. Especially front desk. \nConvenient located next to the airport so you don't waste the time to travel to.","checked in for a long weekend. it's nice but nothing special.they deserve 3 stars ,not more. the staff is ok not as friendly or professional they should be. especially front desk. nconvenient located next to the airport so you don't waste the time to travel to.","approval, neutral, admiration","[INST] A customer left us a 3-star review: 'checked in for a long weekend. it's nice but nothing special.they deserve 3 stars ,not more. the staff is ok not as friendly or professional they should be. especially front desk. nconvenient located next to the airport so you don't waste the time to travel to.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'checked in for a long weekend. it's nice but nothing special.they deserve 3 stars ,not more. the staff is ok not as friendly or professional they should be. especially front desk. nconvenient located next to the airport so you don't waste the time to travel to.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance staff friendliness and professionalism, particularly at the front desk. This could involve additional training or setting service standards for staff interactions.

2. Boost the overall ambiance and uniqueness of the hotel to make it stand out from other accommodations, especially those near the airport. This could involve upgrading facilities, offering unique amenities, or improving the decor.

3. Improve the level of service by addressing the customer's concern about convenience."
3,"I recently watched this show for the second time since I saw it once w/o my husband and he really wanted to see it. The show is definitely different from your typical cirque du soleil shows. This one is more focused on Asian themed/ sword fighting/acrobatics. Most cirque du soleil show is like watching a dream with really no plot just different acts of crazy \""sitting on the edge of chair\"" acrobatics. But KA actually has a storyline and nothing was really scary cause they used wires.\n\nThe language they use and some characters (ie the Tarzan-ish guy) is just hard to take in. Even watching it the second time, it's not my kind of cirque du soleil, so I'm glad for both times I was able to get the tickets for a cheap price.\n\nThe only thing I really like about the show is the big platform that can go vertical and move around. The last scene with the fighting on the vertical wall was my favorite, but the other parts didn't catch my attention like the other shows do.","i recently watched this show for the second time since i saw it once w o my husband and he really wanted to see it. the show is definitely different from your typical cirque du soleil shows. this one is more focused on asian themed sword fighting acrobatics. most cirque du soleil show is like watching a dream with really no plot just different acts of crazy sitting on the edge of chair acrobatics. but ka actually has a storyline and nothing was really scary cause they used wires. n nthe language they use and some characters ie the tarzan ish guy is just hard to take in. even watching it the second time, it's not my kind of cirque du soleil, so i'm glad for both times i was able to get the tickets for a cheap price. n nthe only thing i really like about the show is the big platform that can go vertical and move around. the last scene with the fighting on the vertical wall was my favorite, but the other parts didn't catch my attention like the other shows do.","neutral, realization, approval","[INST] A customer left us a 3-star review: 'i recently watched this show for the second time since i saw it once w o my husband and he really wanted to see it. the show is definitely different from your typical cirque du soleil shows. this one is more focused on asian themed sword fighting acrobatics. most cirque du soleil show is like watching a dream with really no plot just different acts of crazy sitting on the edge of chair acrobatics. but ka actually has a storyline and nothing was really scary cause they used wires. n nthe language they use and some characters ie the tarzan ish guy is just hard to take in. even watching it the second time, it's not my kind of cirque du soleil, so i'm glad for both times i was able to get the tickets for a cheap price. n nthe only thing i really like about the show is the big platform that can go vertical and move around. the last scene with the fighting on the vertical wall was my favorite, but the other parts didn't catch my attention like the other shows do.' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i recently watched this show for the second time since i saw it once w o my husband and he really wanted to see it. the show is definitely different from your typical cirque du soleil shows. this one is more focused on asian themed sword fighting acrobatics. most cirque du soleil show is like watching a dream with really no plot just different acts of crazy sitting on the edge of chair acrobatics. but ka actually has a storyline and nothing was really scary cause they used wires. n nthe language they use and some characters ie the tarzan ish guy is just hard to take in. even watching it the second time, it's not my kind of cirque du soleil, so i'm glad for both times i was able to get the tickets for a cheap price. n nthe only thing i really like about the show is the big platform that can go vertical and move around. the last scene with the fighting on the vertical wall was my favorite, but the other parts didn't catch my attention like the other shows do.' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Enhance the storyline and character development: The customer mentioned that the language and some characters were hard to take in. Improving the storyline and character development could make the show more engaging and easier to follow for a wider audience.

2. Offer more diverse shows: While the customer appreciates the unique Asian-themed sword fighting acrobatics, they still prefer other Cirque du Soleil shows. Offering a more diverse range of shows could cater to a broader audience and increase customer satisfaction."
3,"Been here twice... the selection seemed about the same... but not so sure. \nIt's like walking into an aunt's house. The workers there are friendly, speak Tagalog to you right off the bat, even if you don't speak it (good or bad? Hmmm) and make sure you're ok for the most part.\nI like the pork gisantes they have, and the pancit is pretty tasty! At $7.99/ person there's not much to complain about. They also sell other goodies and snacks at the register.\nProbably will be back with the fam soon.\n\nHonorable mentions:\nPusit\nDiniguan (dinardaraan)\n\nOhh, parking is somewhat odd. One way only, so make sure you take the correct entrance! Although the lot is small, I usually find parking right away!","been here twice... the selection seemed about the same... but not so sure. nit's like walking into an aunt's house. the workers there are friendly, speak tagalog to you right off the bat, even if you don't speak it good or bad? hmmm and make sure you're ok for the most part. ni like the pork gisantes they have, and the pancit is pretty tasty! at 7.99 person there's not much to complain about. they also sell other goodies and snacks at the register. nprobably will be back with the fam soon. n nhonorable mentions npusit ndiniguan dinardaraan n nohh, parking is somewhat odd. one way only, so make sure you take the correct entrance! although the lot is small, i usually find parking right away!","approval, admiration, neutral","[INST] A customer left us a 3-star review: 'been here twice... the selection seemed about the same... but not so sure. nit's like walking into an aunt's house. the workers there are friendly, speak tagalog to you right off the bat, even if you don't speak it good or bad? hmmm and make sure you're ok for the most part. ni like the pork gisantes they have, and the pancit is pretty tasty! at 7.99 person there's not much to complain about. they also sell other goodies and snacks at the register. nprobably will be back with the fam soon. n nhonorable mentions npusit ndiniguan dinardaraan n nohh, parking is somewhat odd. one way only, so make sure you take the correct entrance! although the lot is small, i usually find parking right away!' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'been here twice... the selection seemed about the same... but not so sure. nit's like walking into an aunt's house. the workers there are friendly, speak tagalog to you right off the bat, even if you don't speak it good or bad? hmmm and make sure you're ok for the most part. ni like the pork gisantes they have, and the pancit is pretty tasty! at 7.99 person there's not much to complain about. they also sell other goodies and snacks at the register. nprobably will be back with the fam soon. n nhonorable mentions npusit ndiniguan dinardaraan n nohh, parking is somewhat odd. one way only, so make sure you take the correct entrance! although the lot is small, i usually find parking right away!' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Multilingual Support: While the staff's friendliness is appreciated, it might be beneficial to have staff members who can communicate effectively in English as well, to cater to a broader customer base.

2. Signage: Improve signage to clarify the one-way parking system, making it easier for customers to navigate and find parking.

3. Menu Diversity: Although the customer enjoys the pork gisantes and pancit, expanding the menu could provide more options for customers who may have dietary restrictions or preferences."
3,"5 Star Massage & awesome facilities, but I have two negatives that detract from my rating.\n\nFirst, the positive: the massage was top notch. We came for a couples massage and I think each of us would highly recommend the practitioners. Probably one of the best massages I've ever had.\n\nTwo negatives:\n\n1. The price for a massage was reasonable, but they did not tell us that the \""water circuit\"" was an additional charge of $35 per person until we checked out. (If you just want to attend the spa, and don't have any services it costs $55.) So be sure that you know the full price when you sign up.\n\n2. The spa facilities are very cool and the design is modern: There are lots of areas to relax and chill out in between steam room, sauna, and hot tub, etc.  But the locker room is too minimalist. The lockers are small and there aren't adequate  areas to lay your belongings while you change. The real complaint, however, is that there are no products other than shampoo and conditioner. It has been my experience that most spas provide an ample supply of products (razors, shaving cream, deodorant, etc.). So bring your own. And bring your own shoes - the robes are nice, but they don't provide shower shoes. \n\nI still recommend the experience. It is a unique and cool facility, but know what you're buying first.","5 star massage awesome facilities, but i have two negatives that detract from my rating. n nfirst, the positive the massage was top notch. we came for a couples massage and i think each of us would highly recommend the practitioners. probably one of the best massages i've ever had. n ntwo negatives n n1. the price for a massage was reasonable, but they did not tell us that the water circuit was an additional charge of 35 per person until we checked out. if you just want to attend the spa, and don't have any services it costs 55. so be sure that you know the full price when you sign up. n n2. the spa facilities are very cool and the design is modern there are lots of areas to relax and chill out in between steam room, sauna, and hot tub, etc. but the locker room is too minimalist. the lockers are small and there aren't adequate areas to lay your belongings while you change. the real complaint, however, is that there are no products other than shampoo and conditioner. it has been my experience that most spas provide an ample supply of products razors, shaving cream, deodorant, etc. . so bring your own. and bring your own shoes the robes are nice, but they don't provide shower shoes. n ni still recommend the experience. it is a unique and cool facility, but know what you're buying first.","admiration, approval, neutral","[INST] A customer left us a 3-star review: '5 star massage awesome facilities, but i have two negatives that detract from my rating. n nfirst, the positive the massage was top notch. we came for a couples massage and i think each of us would highly recommend the practitioners. probably one of the best massages i've ever had. n ntwo negatives n n1. the price for a massage was reasonable, but they did not tell us that the water circuit was an additional charge of 35 per person until we checked out. if you just want to attend the spa, and don't have any services it costs 55. so be sure that you know the full price when you sign up. n n2. the spa facilities are very cool and the design is modern there are lots of areas to relax and chill out in between steam room, sauna, and hot tub, etc. but the locker room is too minimalist. the lockers are small and there aren't adequate areas to lay your belongings while you change. the real complaint, however, is that there are no products other than shampoo and conditioner. it has been my experience that most spas provide an ample supply of products razors, shaving cream, deodorant, etc. . so bring your own. and bring your own shoes the robes are nice, but they don't provide shower shoes. n ni still recommend the experience. it is a unique and cool facility, but know what you're buying first.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: '5 star massage awesome facilities, but i have two negatives that detract from my rating. n nfirst, the positive the massage was top notch. we came for a couples massage and i think each of us would highly recommend the practitioners. probably one of the best massages i've ever had. n ntwo negatives n n1. the price for a massage was reasonable, but they did not tell us that the water circuit was an additional charge of 35 per person until we checked out. if you just want to attend the spa, and don't have any services it costs 55. so be sure that you know the full price when you sign up. n n2. the spa facilities are very cool and the design is modern there are lots of areas to relax and chill out in between steam room, sauna, and hot tub, etc. but the locker room is too minimalist. the lockers are small and there aren't adequate areas to lay your belongings while you change. the real complaint, however, is that there are no products other than shampoo and conditioner. it has been my experience that most spas provide an ample supply of products razors, shaving cream, deodorant, etc. . so bring your own. and bring your own shoes the robes are nice, but they don't provide shower shoes. n ni still recommend the experience. it is a unique and cool facility, but know what you're buying first.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following changes:

1. Clearer communication about additional charges: Make sure to inform customers about any additional charges for services like the water circuit before they book or check-in.

2. Larger lockers and more storage space: Provide larger lockers and additional storage areas in the locker room for customers to store their belongings while changing.

3. Offer complimentary spa products: Provide a selection of spa products such as razors, shaving cream, deodorant, etc., to make the experience more comfortable for customers."
3,"Dinner review....\n\nMozen is located in the Mandarin Oriental Hotel.   Service is friendly and attentive.  You would think it would be all fancy shmancy but as soon as we walked in and saw some people chilling there in their t shirts in jeans, realized it was pretty casual.  But we didn't feel awkward being all dressed up.\n\nI thought the concept of the menu was cool.  Basically you choose from a selection of Japan/Korea, Indian, Singapore/Hong Kong and Thai cuisine.  The plates are tapas style and meant for sharing so they recommend 3 to 4 per person.  \n\nOr you may choose from two \""Bento Delight\"" selections for 48 bucks, which is basically their prix fix combos.\n\nWe didn't go with the Bento and ordered the garlic and cheese naan, mustard chicken tikka, yum ma muang, char siew pork & siew yoke, sashimi and we were both pretty stuffed.  Dishes were good except the char siew pork and siew yoke, didn't care for that one.  The sashimi was excellent.\n\nOverall, it was good but nothing wow especially for the price, 10-12 bucks per plate.  Kinda silly to pay 12 bucks for naan but at least it was good and hey it's vegas.  So if you are in the area and looking for something different to try, Mozen is A-Ok!","dinner review.... n nmozen is located in the mandarin oriental hotel. service is friendly and attentive. you would think it would be all fancy shmancy but as soon as we walked in and saw some people chilling there in their t shirts in jeans, realized it was pretty casual. but we didn't feel awkward being all dressed up. n ni thought the concept of the menu was cool. basically you choose from a selection of japan korea, indian, singapore hong kong and thai cuisine. the plates are tapas style and meant for sharing so they recommend 3 to 4 per person. n nor you may choose from two bento delight selections for 48 bucks, which is basically their prix fix combos. n nwe didn't go with the bento and ordered the garlic and cheese naan, mustard chicken tikka, yum ma muang, char siew pork siew yoke, sashimi and we were both pretty stuffed. dishes were good except the char siew pork and siew yoke, didn't care for that one. the sashimi was excellent. n noverall, it was good but nothing wow especially for the price, 10 12 bucks per plate. kinda silly to pay 12 bucks for naan but at least it was good and hey it's vegas. so if you are in the area and looking for something different to try, mozen is a ok!","realization, neutral, approval","[INST] A customer left us a 3-star review: 'dinner review.... n nmozen is located in the mandarin oriental hotel. service is friendly and attentive. you would think it would be all fancy shmancy but as soon as we walked in and saw some people chilling there in their t shirts in jeans, realized it was pretty casual. but we didn't feel awkward being all dressed up. n ni thought the concept of the menu was cool. basically you choose from a selection of japan korea, indian, singapore hong kong and thai cuisine. the plates are tapas style and meant for sharing so they recommend 3 to 4 per person. n nor you may choose from two bento delight selections for 48 bucks, which is basically their prix fix combos. n nwe didn't go with the bento and ordered the garlic and cheese naan, mustard chicken tikka, yum ma muang, char siew pork siew yoke, sashimi and we were both pretty stuffed. dishes were good except the char siew pork and siew yoke, didn't care for that one. the sashimi was excellent. n noverall, it was good but nothing wow especially for the price, 10 12 bucks per plate. kinda silly to pay 12 bucks for naan but at least it was good and hey it's vegas. so if you are in the area and looking for something different to try, mozen is a ok!' The customer feels realization, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'dinner review.... n nmozen is located in the mandarin oriental hotel. service is friendly and attentive. you would think it would be all fancy shmancy but as soon as we walked in and saw some people chilling there in their t shirts in jeans, realized it was pretty casual. but we didn't feel awkward being all dressed up. n ni thought the concept of the menu was cool. basically you choose from a selection of japan korea, indian, singapore hong kong and thai cuisine. the plates are tapas style and meant for sharing so they recommend 3 to 4 per person. n nor you may choose from two bento delight selections for 48 bucks, which is basically their prix fix combos. n nwe didn't go with the bento and ordered the garlic and cheese naan, mustard chicken tikka, yum ma muang, char siew pork siew yoke, sashimi and we were both pretty stuffed. dishes were good except the char siew pork and siew yoke, didn't care for that one. the sashimi was excellent. n noverall, it was good but nothing wow especially for the price, 10 12 bucks per plate. kinda silly to pay 12 bucks for naan but at least it was good and hey it's vegas. so if you are in the area and looking for something different to try, mozen is a ok!' The customer feels realization, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Mozen, consider the following suggestions:

1. Enhance the ambiance: While the customer appreciated the casual atmosphere, they might have expected a more upscale experience given the location in the Mandarin Oriental Hotel. Consider refining the decor or ambiance to better align with customer expectations.

2. Improve the consistency of dishes: The customer was not satisfied with the char siew pork siew yoke. To ensure a better experience, focus on improving the quality and consistency of all dishes, especially those that are signature items.

3. Offer value for money: The customer felt that the prices were high, especially for the naan."
3,"I walk by here on the way to work, and spied some amazing looking humus, waffle fries, and burgers sitting on tables on the patio more than once, so I decided to take my mom and sister when they visited.  Stupidly, I ordered a salad, which was only \""fine.\""  So think of this review as actually more like ***?, with extra stars potentially reserved for when I go back and order the dishes that looked good enough to lure me in there to begin with.","i walk by here on the way to work, and spied some amazing looking humus, waffle fries, and burgers sitting on tables on the patio more than once, so i decided to take my mom and sister when they visited. stupidly, i ordered a salad, which was only fine. so think of this review as actually more like ?, with extra stars potentially reserved for when i go back and order the dishes that looked good enough to lure me in there to begin with.","neutral, approval, admiration","[INST] A customer left us a 3-star review: 'i walk by here on the way to work, and spied some amazing looking humus, waffle fries, and burgers sitting on tables on the patio more than once, so i decided to take my mom and sister when they visited. stupidly, i ordered a salad, which was only fine. so think of this review as actually more like ?, with extra stars potentially reserved for when i go back and order the dishes that looked good enough to lure me in there to begin with.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i walk by here on the way to work, and spied some amazing looking humus, waffle fries, and burgers sitting on tables on the patio more than once, so i decided to take my mom and sister when they visited. stupidly, i ordered a salad, which was only fine. so think of this review as actually more like ?, with extra stars potentially reserved for when i go back and order the dishes that looked good enough to lure me in there to begin with.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Highlighting our signature dishes more prominently, especially those that caught the customer's eye, to encourage them to try them on their next visit.
2. Enhancing the salad options to make them more appealing and competitive, as this is what the customer ordered and found only ""fine.""
3. Providing excellent service to create a memorable dining experience that encourages repeat visits. This could include friendly and attentive staff, prompt service, and a clean and inviting dining environment."
3,"Food and service was good not great but  certaintly not memorable. The noise level is horrendous with the waitress having to almost yell to describe the specials,etc. This was in the dining room too not in the bar. Also, the table are way too close together. Better places can be had nearby.","food and service was good not great but certaintly not memorable. the noise level is horrendous with the waitress having to almost yell to describe the specials,etc. this was in the dining room too not in the bar. also, the table are way too close together. better places can be had nearby.","disappointment, annoyance, disapproval","[INST] A customer left us a 3-star review: 'food and service was good not great but certaintly not memorable. the noise level is horrendous with the waitress having to almost yell to describe the specials,etc. this was in the dining room too not in the bar. also, the table are way too close together. better places can be had nearby.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'food and service was good not great but certaintly not memorable. the noise level is horrendous with the waitress having to almost yell to describe the specials,etc. this was in the dining room too not in the bar. also, the table are way too close together. better places can be had nearby.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Address Noise Level: Investigate the source of the noise in the dining room and implement solutions to reduce it, such as soundproofing or adjusting the volume of music.

2. Improve Acoustics: Train staff to speak clearly and project their voices without shouting, especially when describing specials or menu items.

3. Table Arrangement: Consider rearranging tables to provide more space between them, ensuring a more comfortable and less crowded dining experience.

4. Enhance Service: Focus on providing exceptional service that goes beyond good but falls short of great. This could include personalized attention, prompt service, and proactive problem-solving."
3,"If you're looking for a sweet, maybe one with some chocolate or even a big sundae - this is your place. Nice old-fashioned ice cream shop located in old town. This place still has the retro pink vibe and decoration going on inside. \n\nMy friend and I came here when we were looking to splurge with the buster brownie sundae. BOY is It sweet but worth it! Sugar Bowl also serves food, which I was unaware of but probably wouldn't order. Service is friendly.","if you're looking for a sweet, maybe one with some chocolate or even a big sundae this is your place. nice old fashioned ice cream shop located in old town. this place still has the retro pink vibe and decoration going on inside. n nmy friend and i came here when we were looking to splurge with the buster brownie sundae. boy is it sweet but worth it! sugar bowl also serves food, which i was unaware of but probably wouldn't order. service is friendly.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'if you're looking for a sweet, maybe one with some chocolate or even a big sundae this is your place. nice old fashioned ice cream shop located in old town. this place still has the retro pink vibe and decoration going on inside. n nmy friend and i came here when we were looking to splurge with the buster brownie sundae. boy is it sweet but worth it! sugar bowl also serves food, which i was unaware of but probably wouldn't order. service is friendly.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'if you're looking for a sweet, maybe one with some chocolate or even a big sundae this is your place. nice old fashioned ice cream shop located in old town. this place still has the retro pink vibe and decoration going on inside. n nmy friend and i came here when we were looking to splurge with the buster brownie sundae. boy is it sweet but worth it! sugar bowl also serves food, which i was unaware of but probably wouldn't order. service is friendly.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Highlight the availability of food options more prominently, as the customer seemed unaware that Sugar Bowl serves food. This could be done through clear signage, menu updates, or staff recommendations.

2. Offer a wider variety of non-sweet options, such as fruit-based sundaes or ice cream flavors without added sugars, to cater to customers who may prefer a less sweet dessert.

3. Provide more information about the menu, including calorie counts or nutritional information, to help customers make informed decisions about their choices."
3,"Let me start by saying that the service is excellent! Brian, our waiter, was really attentive, had great recommendations, and enhanced our overall dining experience. The food and ambiance, however, were okay...nothing special. The steaks are gigantic so if you're going for portion size, this is the place to be. However, I felt like both our steaks were a little too charred and both had really large chunks of pepper scaterred throughout. We started with the crab cakes followed by the dry aged rib eye and the Kansas city strip, and then the root beer float and cookies for dessert. One of us got the pri-fix menu with the dry aged rib eye. I'd definitely recommend getting the pri-fix menu since you get an appetizer, a trio of sides, and a dessert. This is a special menu you have to ask for though...so they don't offer this deal upfront. The truffle mac and cheese and brussel sprouts were my favorite dishes of the evening. However, I was disappointed by the steaks and the ambiance was underwhelming for Vegas.","let me start by saying that the service is excellent! brian, our waiter, was really attentive, had great recommendations, and enhanced our overall dining experience. the food and ambiance, however, were okay...nothing special. the steaks are gigantic so if you're going for portion size, this is the place to be. however, i felt like both our steaks were a little too charred and both had really large chunks of pepper scaterred throughout. we started with the crab cakes followed by the dry aged rib eye and the kansas city strip, and then the root beer float and cookies for dessert. one of us got the pri fix menu with the dry aged rib eye. i'd definitely recommend getting the pri fix menu since you get an appetizer, a trio of sides, and a dessert. this is a special menu you have to ask for though...so they don't offer this deal upfront. the truffle mac and cheese and brussel sprouts were my favorite dishes of the evening. however, i was disappointed by the steaks and the ambiance was underwhelming for vegas.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'let me start by saying that the service is excellent! brian, our waiter, was really attentive, had great recommendations, and enhanced our overall dining experience. the food and ambiance, however, were okay...nothing special. the steaks are gigantic so if you're going for portion size, this is the place to be. however, i felt like both our steaks were a little too charred and both had really large chunks of pepper scaterred throughout. we started with the crab cakes followed by the dry aged rib eye and the kansas city strip, and then the root beer float and cookies for dessert. one of us got the pri fix menu with the dry aged rib eye. i'd definitely recommend getting the pri fix menu since you get an appetizer, a trio of sides, and a dessert. this is a special menu you have to ask for though...so they don't offer this deal upfront. the truffle mac and cheese and brussel sprouts were my favorite dishes of the evening. however, i was disappointed by the steaks and the ambiance was underwhelming for vegas.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'let me start by saying that the service is excellent! brian, our waiter, was really attentive, had great recommendations, and enhanced our overall dining experience. the food and ambiance, however, were okay...nothing special. the steaks are gigantic so if you're going for portion size, this is the place to be. however, i felt like both our steaks were a little too charred and both had really large chunks of pepper scaterred throughout. we started with the crab cakes followed by the dry aged rib eye and the kansas city strip, and then the root beer float and cookies for dessert. one of us got the pri fix menu with the dry aged rib eye. i'd definitely recommend getting the pri fix menu since you get an appetizer, a trio of sides, and a dessert. this is a special menu you have to ask for though...so they don't offer this deal upfront. the truffle mac and cheese and brussel sprouts were my favorite dishes of the evening. however, i was disappointed by the steaks and the ambiance was underwhelming for vegas.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Address the issue with the steaks: Investigate the charring issue and adjust the cooking process to ensure a more even cook, reducing charring. Also, ensure that large chunks of pepper are not inadvertently added to the steaks.

2. Enhance the ambiance: Improve the decor, lighting, and music to create a more vibrant and Vegas-like atmosphere that matches customer expectations.

3. Offer a consistent special menu: Make the pri fix menu more visible and easily accessible to customers, so they don't have to ask for it specifically."
3,I was really impressed with their Boca burger.  It's not every fast food hamburger joint that has a veggieburger.  I was really glad it was well done because I ordered everything on the burger.  It seemed like this place was always open; people were constantly lined up to try the Fatburger.,i was really impressed with their boca burger. it's not every fast food hamburger joint that has a veggieburger. i was really glad it was well done because i ordered everything on the burger. it seemed like this place was always open people were constantly lined up to try the fatburger.,"admiration, joy, approval","[INST] A customer left us a 3-star review: 'i was really impressed with their boca burger. it's not every fast food hamburger joint that has a veggieburger. i was really glad it was well done because i ordered everything on the burger. it seemed like this place was always open people were constantly lined up to try the fatburger.' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i was really impressed with their boca burger. it's not every fast food hamburger joint that has a veggieburger. i was really glad it was well done because i ordered everything on the burger. it seemed like this place was always open people were constantly lined up to try the fatburger.' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Acknowledge the positive feedback about the Boca Burger, as it's a key product for veggie-friendly customers.
2. Address the long wait times by improving service efficiency, such as streamlining the ordering process or increasing staff during peak hours.
3. Enhance the ambiance to create a more comfortable and inviting environment for customers, which may help reduce perceived wait times.
4. Offer promotions or loyalty programs to reward frequent customers and encourage repeat visits."
3,"Hmmm. What can I say? Well the Happy Hour prices are very good. The food...not so great; generic chain food. Our server was really friendly. I hope she and all the others are comfortable in their short shorts and cowboy boots! I would think that would get old. Not only are you being constantly ogled by the customers but you have to walk around in that crap! Workplace hazard if you ask me. My biggest concern with this place is their use of plastic cups. Really? Who wants a beer in plastic? What a waste, they get ZERO stars for sustainable business practices. Shame on you Toby Kieth, aren't cowboys supposed to love the outdoors?","hmmm. what can i say? well the happy hour prices are very good. the food...not so great generic chain food. our server was really friendly. i hope she and all the others are comfortable in their short shorts and cowboy boots! i would think that would get old. not only are you being constantly ogled by the customers but you have to walk around in that crap! workplace hazard if you ask me. my biggest concern with this place is their use of plastic cups. really? who wants a beer in plastic? what a waste, they get zero stars for sustainable business practices. shame on you toby kieth, aren't cowboys supposed to love the outdoors?","admiration, optimism, disapproval","[INST] A customer left us a 3-star review: 'hmmm. what can i say? well the happy hour prices are very good. the food...not so great generic chain food. our server was really friendly. i hope she and all the others are comfortable in their short shorts and cowboy boots! i would think that would get old. not only are you being constantly ogled by the customers but you have to walk around in that crap! workplace hazard if you ask me. my biggest concern with this place is their use of plastic cups. really? who wants a beer in plastic? what a waste, they get zero stars for sustainable business practices. shame on you toby kieth, aren't cowboys supposed to love the outdoors?' The customer feels admiration, optimism, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'hmmm. what can i say? well the happy hour prices are very good. the food...not so great generic chain food. our server was really friendly. i hope she and all the others are comfortable in their short shorts and cowboy boots! i would think that would get old. not only are you being constantly ogled by the customers but you have to walk around in that crap! workplace hazard if you ask me. my biggest concern with this place is their use of plastic cups. really? who wants a beer in plastic? what a waste, they get zero stars for sustainable business practices. shame on you toby kieth, aren't cowboys supposed to love the outdoors?' The customer feels admiration, optimism, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Enhance the quality and variety of our menu, aiming for more unique and less generic options.

2. Sustainable Practices: Transition from plastic cups to eco-friendly alternatives for beverages. This will address the customer's concern about environmental impact and improve our sustainable business practices.

3. Workplace Attire: Review our dress code to ensure it is comfortable and appropriate for all staff members. This may help alleviate the customer's concern about the server's attire."
3,"Buddy and I popped in here prior to a concert at the Fillmore. We were surprised at the large amount of seating, and the giant picnic tables are really awesome. Personally I was excited to see they had Ass Clown Brewery on tap because I had not tried them yet. So I got a pint of that and boy was it good! I paired it with a brat on pretzel roll. The brat itself was very bland, lacking almost any flavor. The pretzel roll it came on was amazing though, very warm and soft. I will probably come again if a band I want to see is playing and ill try something else for food. My friend said his burger was really good.","buddy and i popped in here prior to a concert at the fillmore. we were surprised at the large amount of seating, and the giant picnic tables are really awesome. personally i was excited to see they had ass clown brewery on tap because i had not tried them yet. so i got a pint of that and boy was it good! i paired it with a brat on pretzel roll. the brat itself was very bland, lacking almost any flavor. the pretzel roll it came on was amazing though, very warm and soft. i will probably come again if a band i want to see is playing and ill try something else for food. my friend said his burger was really good.","excitement, admiration, surprise","[INST] A customer left us a 3-star review: 'buddy and i popped in here prior to a concert at the fillmore. we were surprised at the large amount of seating, and the giant picnic tables are really awesome. personally i was excited to see they had ass clown brewery on tap because i had not tried them yet. so i got a pint of that and boy was it good! i paired it with a brat on pretzel roll. the brat itself was very bland, lacking almost any flavor. the pretzel roll it came on was amazing though, very warm and soft. i will probably come again if a band i want to see is playing and ill try something else for food. my friend said his burger was really good.' The customer feels excitement, admiration, surprise. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'buddy and i popped in here prior to a concert at the fillmore. we were surprised at the large amount of seating, and the giant picnic tables are really awesome. personally i was excited to see they had ass clown brewery on tap because i had not tried them yet. so i got a pint of that and boy was it good! i paired it with a brat on pretzel roll. the brat itself was very bland, lacking almost any flavor. the pretzel roll it came on was amazing though, very warm and soft. i will probably come again if a band i want to see is playing and ill try something else for food. my friend said his burger was really good.' The customer feels excitement, admiration, surprise. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider focusing on enhancing the flavor profile of your food items, particularly the brat. This could involve sourcing higher quality ingredients, refining the cooking process, or consulting with a chef to improve the recipe. Additionally, you might consider offering a wider variety of food options to cater to different tastes. Lastly, maintaining consistent communication with customers about menu changes or improvements could help build anticipation and encourage repeat visits."
3,"Charlotte Douglas International Airport is a complete madhouse, but the cuisine is off the chains. \n\nI had a lay over here and was shocked at the sheer volume for a small market city. You would be forgiven if you mistook this airport for LAX or ORD, it is that busy. Huge lines and very few charging areas for your cell phone will frustrate even a seasoned traveler. \n\nThe food choices however are commendable. If you are hungry you owe it to yourself to seek out Carolina Pit Barbecue in the main terminal as it is the damn truth. Smoky, tender and so moist... truly delicious. A small piece of heaven in a travelers hell.","charlotte douglas international airport is a complete madhouse, but the cuisine is off the chains. n ni had a lay over here and was shocked at the sheer volume for a small market city. you would be forgiven if you mistook this airport for lax or ord, it is that busy. huge lines and very few charging areas for your cell phone will frustrate even a seasoned traveler. n nthe food choices however are commendable. if you are hungry you owe it to yourself to seek out carolina pit barbecue in the main terminal as it is the damn truth. smoky, tender and so moist... truly delicious. a small piece of heaven in a travelers hell.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'charlotte douglas international airport is a complete madhouse, but the cuisine is off the chains. n ni had a lay over here and was shocked at the sheer volume for a small market city. you would be forgiven if you mistook this airport for lax or ord, it is that busy. huge lines and very few charging areas for your cell phone will frustrate even a seasoned traveler. n nthe food choices however are commendable. if you are hungry you owe it to yourself to seek out carolina pit barbecue in the main terminal as it is the damn truth. smoky, tender and so moist... truly delicious. a small piece of heaven in a travelers hell.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'charlotte douglas international airport is a complete madhouse, but the cuisine is off the chains. n ni had a lay over here and was shocked at the sheer volume for a small market city. you would be forgiven if you mistook this airport for lax or ord, it is that busy. huge lines and very few charging areas for your cell phone will frustrate even a seasoned traveler. n nthe food choices however are commendable. if you are hungry you owe it to yourself to seek out carolina pit barbecue in the main terminal as it is the damn truth. smoky, tender and so moist... truly delicious. a small piece of heaven in a travelers hell.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Charlotte Douglas International Airport, we could focus on the following areas:

1. Crowd Management: Reduce the number of passengers during peak hours, or improve the flow of passengers through the airport by optimizing security and immigration checkpoints.

2. Infrastructure: Increase the number of charging stations for electronic devices, as well as seating areas to accommodate the high volume of passengers.

3. Communication: Improve signage and announcements to help passengers navigate the airport more easily, and provide more information about the location of amenities such as charging stations and restrooms."
3,"No real complaints. The room was nice and clean, had all the amenities you could ask for. Not sure if it was just this weekend but it was definitely a young and rowdy crowd. It seemed like everyone was here for a bachelor or bachelorette party and it was crowded even today on Monday. Would definitely stay here again.","no real complaints. the room was nice and clean, had all the amenities you could ask for. not sure if it was just this weekend but it was definitely a young and rowdy crowd. it seemed like everyone was here for a bachelor or bachelorette party and it was crowded even today on monday. would definitely stay here again.","approval, admiration, confusion","[INST] A customer left us a 3-star review: 'no real complaints. the room was nice and clean, had all the amenities you could ask for. not sure if it was just this weekend but it was definitely a young and rowdy crowd. it seemed like everyone was here for a bachelor or bachelorette party and it was crowded even today on monday. would definitely stay here again.' The customer feels approval, admiration, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'no real complaints. the room was nice and clean, had all the amenities you could ask for. not sure if it was just this weekend but it was definitely a young and rowdy crowd. it seemed like everyone was here for a bachelor or bachelorette party and it was crowded even today on monday. would definitely stay here again.' The customer feels approval, admiration, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Address the noise level: Since the customer mentioned a young and rowdy crowd, we could implement measures to manage noise levels, such as clearer signage about quiet hours, or designated areas for louder activities.

2. Offer options for different types of guests: To cater to a wider range of guests, we could offer different packages or rooms tailored to different types of stays, such as a quieter, more relaxed option for couples or families.

3. Communicate crowd expectations: Clearer communication about the typical crowd at the hotel could help manage expectations."
3,"I think this place has a bit of an identity crisis. It's either a fast casual restaurant or its a sit down restaurant. Unfortunately they are charging sit down prices for a fast casual, serve yourself environment. \n\nThe food was decent, but two kabobs dinners and a drink, which you have to get yourself was almost $28.  Wait, now that I think about it, one of the orders was a combo and we never got the onion rings (only choice because they ran out of fries).\n\nFor my liking, the music was a bit too loud. I also found the menu to be a little on the big side and pictures, as someone else mentioned would be a huge help.  A mediterranean/Indian place that serves great burgers could probably work, but you may want to advertise them a little more. Maybe a burger with these flavors and toppings could work to. \n\nAnother suggestion, I saw that the owner felt  it necessary to respond. When you do respond in such a way, it comes off as negative and makes you and your restaurant look bad. There is nothing wrong about being passionate, but I would respond a little differently. Something like \""I am sorry your experience with us did not meet your expectations. We will take your feedback as we continually strive to make our restaurant a better dining experience.\""\n\nI'm a fan of small business and I hope this one succeeds, but there are quite a few places in town to get good kabobs and Indian food.  I think once this place figures out exactly who they are, they can succeed.","i think this place has a bit of an identity crisis. it's either a fast casual restaurant or its a sit down restaurant. unfortunately they are charging sit down prices for a fast casual, serve yourself environment. n nthe food was decent, but two kabobs dinners and a drink, which you have to get yourself was almost 28. wait, now that i think about it, one of the orders was a combo and we never got the onion rings only choice because they ran out of fries . n nfor my liking, the music was a bit too loud. i also found the menu to be a little on the big side and pictures, as someone else mentioned would be a huge help. a mediterranean indian place that serves great burgers could probably work, but you may want to advertise them a little more. maybe a burger with these flavors and toppings could work to. n nanother suggestion, i saw that the owner felt it necessary to respond. when you do respond in such a way, it comes off as negative and makes you and your restaurant look bad. there is nothing wrong about being passionate, but i would respond a little differently. something like i am sorry your experience with us did not meet your expectations. we will take your feedback as we continually strive to make our restaurant a better dining experience. n ni'm a fan of small business and i hope this one succeeds, but there are quite a few places in town to get good kabobs and indian food. i think once this place figures out exactly who they are, they can succeed.","disappointment, neutral, disapproval","[INST] A customer left us a 3-star review: 'i think this place has a bit of an identity crisis. it's either a fast casual restaurant or its a sit down restaurant. unfortunately they are charging sit down prices for a fast casual, serve yourself environment. n nthe food was decent, but two kabobs dinners and a drink, which you have to get yourself was almost 28. wait, now that i think about it, one of the orders was a combo and we never got the onion rings only choice because they ran out of fries . n nfor my liking, the music was a bit too loud. i also found the menu to be a little on the big side and pictures, as someone else mentioned would be a huge help. a mediterranean indian place that serves great burgers could probably work, but you may want to advertise them a little more. maybe a burger with these flavors and toppings could work to. n nanother suggestion, i saw that the owner felt it necessary to respond. when you do respond in such a way, it comes off as negative and makes you and your restaurant look bad. there is nothing wrong about being passionate, but i would respond a little differently. something like i am sorry your experience with us did not meet your expectations. we will take your feedback as we continually strive to make our restaurant a better dining experience. n ni'm a fan of small business and i hope this one succeeds, but there are quite a few places in town to get good kabobs and indian food. i think once this place figures out exactly who they are, they can succeed.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i think this place has a bit of an identity crisis. it's either a fast casual restaurant or its a sit down restaurant. unfortunately they are charging sit down prices for a fast casual, serve yourself environment. n nthe food was decent, but two kabobs dinners and a drink, which you have to get yourself was almost 28. wait, now that i think about it, one of the orders was a combo and we never got the onion rings only choice because they ran out of fries . n nfor my liking, the music was a bit too loud. i also found the menu to be a little on the big side and pictures, as someone else mentioned would be a huge help. a mediterranean indian place that serves great burgers could probably work, but you may want to advertise them a little more. maybe a burger with these flavors and toppings could work to. n nanother suggestion, i saw that the owner felt it necessary to respond. when you do respond in such a way, it comes off as negative and makes you and your restaurant look bad. there is nothing wrong about being passionate, but i would respond a little differently. something like i am sorry your experience with us did not meet your expectations. we will take your feedback as we continually strive to make our restaurant a better dining experience. n ni'm a fan of small business and i hope this one succeeds, but there are quite a few places in town to get good kabobs and indian food. i think once this place figures out exactly who they are, they can succeed.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Clarify the dining environment: Make it clear whether your establishment is a fast casual or sit-down restaurant, and ensure pricing reflects the service provided.

2. Adjust pricing: Review the pricing structure for self-service options to ensure it is competitive with other fast casual restaurants.

3. Improve food variety and quality: Offer a more diverse menu, including pictures, to help customers make informed decisions and cater to a wider range of tastes.

4. Address menu size: Simplify the menu to make it more user-friendly and easier for customers to navigate."
3,"Luckily, we got $50 off when spending $100 via a restaurant.com gift cert!  DEF invest in that if there's any available...I know my friend bought hers years ago but it still worked!\n\nThe bread was really good...even though you pay for one piece of bread (each).  I got the filet mignon but it was just ok...maybe it's because I prefer medium well but got medium for the group?  The fried mac 'n cheese was pretty good but nothing out of the ordinary...the burger was alright as well....nothing really stood out.\n\nI wished the decor was more fancy and loud like it is in other fancy restaurants.  My friend and I also got a free dessert since we said it was our bdays, so yay to that!  Server was really friendly as well.","luckily, we got 50 off when spending 100 via a restaurant.com gift cert! def invest in that if there's any available...i know my friend bought hers years ago but it still worked! n nthe bread was really good...even though you pay for one piece of bread each . i got the filet mignon but it was just ok...maybe it's because i prefer medium well but got medium for the group? the fried mac 'n cheese was pretty good but nothing out of the ordinary...the burger was alright as well....nothing really stood out. n ni wished the decor was more fancy and loud like it is in other fancy restaurants. my friend and i also got a free dessert since we said it was our bdays, so yay to that! server was really friendly as well.","admiration, approval, curiosity","[INST] A customer left us a 3-star review: 'luckily, we got 50 off when spending 100 via a restaurant.com gift cert! def invest in that if there's any available...i know my friend bought hers years ago but it still worked! n nthe bread was really good...even though you pay for one piece of bread each . i got the filet mignon but it was just ok...maybe it's because i prefer medium well but got medium for the group? the fried mac 'n cheese was pretty good but nothing out of the ordinary...the burger was alright as well....nothing really stood out. n ni wished the decor was more fancy and loud like it is in other fancy restaurants. my friend and i also got a free dessert since we said it was our bdays, so yay to that! server was really friendly as well.' The customer feels admiration, approval, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'luckily, we got 50 off when spending 100 via a restaurant.com gift cert! def invest in that if there's any available...i know my friend bought hers years ago but it still worked! n nthe bread was really good...even though you pay for one piece of bread each . i got the filet mignon but it was just ok...maybe it's because i prefer medium well but got medium for the group? the fried mac 'n cheese was pretty good but nothing out of the ordinary...the burger was alright as well....nothing really stood out. n ni wished the decor was more fancy and loud like it is in other fancy restaurants. my friend and i also got a free dessert since we said it was our bdays, so yay to that! server was really friendly as well.' The customer feels admiration, approval, curiosity. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience, consider the following improvements:

1. Cooking preferences: Offer a more detailed explanation of cooking options when ordering, ensuring the customer gets their preferred level of doneness for their steak.

2. Decor: Update the restaurant's decor to create a more upscale atmosphere that aligns with the customer's expectations.

3. Menu variety: Introduce unique, standout dishes that set your restaurant apart from others.

4. Promotions: Continue offering promotions like the restaurant.com gift certificates to attract customers and encourage repeat visits."
3,"I was suprised how much I liked Kahunaville. Sandwiches are all very reasonably priced- around 11 bucks- and very large. The drinks are spendy like most of Vegas but be nice and they pour stiff. I highly recommend a Bombay and tonic yard. \n\nOur server was very friendly and professional, She did a great job especially since one of my group pulled a rude dipshit maneuver with an empty ketchup bottle.","i was suprised how much i liked kahunaville. sandwiches are all very reasonably priced around 11 bucks and very large. the drinks are spendy like most of vegas but be nice and they pour stiff. i highly recommend a bombay and tonic yard. n nour server was very friendly and professional, she did a great job especially since one of my group pulled a rude dipshit maneuver with an empty ketchup bottle.","admiration, surprise, love","[INST] A customer left us a 3-star review: 'i was suprised how much i liked kahunaville. sandwiches are all very reasonably priced around 11 bucks and very large. the drinks are spendy like most of vegas but be nice and they pour stiff. i highly recommend a bombay and tonic yard. n nour server was very friendly and professional, she did a great job especially since one of my group pulled a rude dipshit maneuver with an empty ketchup bottle.' The customer feels admiration, surprise, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i was suprised how much i liked kahunaville. sandwiches are all very reasonably priced around 11 bucks and very large. the drinks are spendy like most of vegas but be nice and they pour stiff. i highly recommend a bombay and tonic yard. n nour server was very friendly and professional, she did a great job especially since one of my group pulled a rude dipshit maneuver with an empty ketchup bottle.' The customer feels admiration, surprise, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Address the pricing of drinks: While the customer appreciates the strong drinks, they find them expensive. Offering more competitive drink prices or occasional promotions could be beneficial.

2. Provide clearer information about condiments: The customer mentions an issue with an empty ketchup bottle, which may indicate a need for better communication about condiment availability or a more efficient refill system.

3. Offer additional seating options: If the customer is part of a larger group, providing more seating options or larger tables could improve their experience."
3,"ended up at The Chanter for one of my work colleague's leaving night.  on arrival we wandered in and found a massive area that had been reserved for our party, so big thumbs up that there was a place to sit for everyone that came :)  i know i'm not old, but i am old enough to appreciate a seat in a pub!!\n\nonce the first round of drinks was ordered, we also put in a food order for a light dinner.  the menu is vaguely similar to wetherspoons bars and the like so basic pub grub with an emphasis on fried food and burgers.  nothing to complain about though as it was good value and from the food i tried it was tasty as well.  just what you need to help soak up drinks on a work night out!  also the drinks were well priced, with a bottle of white being only about \u00a311 and they also offer a student discount if you're lucky enough to have one of those handy student cards!\n\non top of drinks, loads of seats, and decent pub grub this place plays good music and draws in a varied crowd of people!  we happened to be there the friday night before the Scotland v France rugby match so had an abundance of french men about wanting a drink and chat.  i have to say that i really enjoyed my night and that this place is definitely A-OK.  maybe not the most glamourous of venue, but more than acceptable for a good night out with the work colleagues.","ended up at the chanter for one of my work colleague's leaving night. on arrival we wandered in and found a massive area that had been reserved for our party, so big thumbs up that there was a place to sit for everyone that came i know i'm not old, but i am old enough to appreciate a seat in a pub!! n nonce the first round of drinks was ordered, we also put in a food order for a light dinner. the menu is vaguely similar to wetherspoons bars and the like so basic pub grub with an emphasis on fried food and burgers. nothing to complain about though as it was good value and from the food i tried it was tasty as well. just what you need to help soak up drinks on a work night out! also the drinks were well priced, with a bottle of white being only about u00a311 and they also offer a student discount if you're lucky enough to have one of those handy student cards! n non top of drinks, loads of seats, and decent pub grub this place plays good music and draws in a varied crowd of people! we happened to be there the friday night before the scotland v france rugby match so had an abundance of french men about wanting a drink and chat. i have to say that i really enjoyed my night and that this place is definitely a ok. maybe not the most glamourous of venue, but more than acceptable for a good night out with the work colleagues.","neutral, approval, joy","[INST] A customer left us a 3-star review: 'ended up at the chanter for one of my work colleague's leaving night. on arrival we wandered in and found a massive area that had been reserved for our party, so big thumbs up that there was a place to sit for everyone that came i know i'm not old, but i am old enough to appreciate a seat in a pub!! n nonce the first round of drinks was ordered, we also put in a food order for a light dinner. the menu is vaguely similar to wetherspoons bars and the like so basic pub grub with an emphasis on fried food and burgers. nothing to complain about though as it was good value and from the food i tried it was tasty as well. just what you need to help soak up drinks on a work night out! also the drinks were well priced, with a bottle of white being only about u00a311 and they also offer a student discount if you're lucky enough to have one of those handy student cards! n non top of drinks, loads of seats, and decent pub grub this place plays good music and draws in a varied crowd of people! we happened to be there the friday night before the scotland v france rugby match so had an abundance of french men about wanting a drink and chat. i have to say that i really enjoyed my night and that this place is definitely a ok. maybe not the most glamourous of venue, but more than acceptable for a good night out with the work colleagues.' The customer feels neutral, approval, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'ended up at the chanter for one of my work colleague's leaving night. on arrival we wandered in and found a massive area that had been reserved for our party, so big thumbs up that there was a place to sit for everyone that came i know i'm not old, but i am old enough to appreciate a seat in a pub!! n nonce the first round of drinks was ordered, we also put in a food order for a light dinner. the menu is vaguely similar to wetherspoons bars and the like so basic pub grub with an emphasis on fried food and burgers. nothing to complain about though as it was good value and from the food i tried it was tasty as well. just what you need to help soak up drinks on a work night out! also the drinks were well priced, with a bottle of white being only about u00a311 and they also offer a student discount if you're lucky enough to have one of those handy student cards! n non top of drinks, loads of seats, and decent pub grub this place plays good music and draws in a varied crowd of people! we happened to be there the friday night before the scotland v france rugby match so had an abundance of french men about wanting a drink and chat. i have to say that i really enjoyed my night and that this place is definitely a ok. maybe not the most glamourous of venue, but more than acceptable for a good night out with the work colleagues.' The customer feels neutral, approval, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Maintain the availability of ample seating for larger parties, as this seems to be a significant positive aspect for the customer.

2. Enhance the ambiance by playing a more diverse selection of music to cater to a wider audience, as mentioned in the review.

3. Offer a more extensive menu with a variety of options, possibly with a focus on healthier or non-fried dishes to cater to a broader range of preferences.

4. Consider implementing a loyalty program or offering special promotions for regular customers, as this could encourage repeat visits."
3,Foods okay. The chips were cooked there and its kinda quiet inside and not busy at all when I came on a Thursday's at 330 pm. I did a Togo order ...and order a salad ....and when I finally went to eat my salad ...they did not put a fork in there.....I was to far to go back....Was upset about that ...and the atmosphere was down ....the sandwich guy looked mad.... and the girl at the register was a little sad ...like she didn't want to be there.....this was my experience when I went.... Wow it's been sitting in rough draft for 1 or 2 years.... I wonder if it's still there and if so.... Is it the same ?,foods okay. the chips were cooked there and its kinda quiet inside and not busy at all when i came on a thursday's at 330 pm. i did a togo order ...and order a salad ....and when i finally went to eat my salad ...they did not put a fork in there.....i was to far to go back....was upset about that ...and the atmosphere was down ....the sandwich guy looked mad.... and the girl at the register was a little sad ...like she didn't want to be there.....this was my experience when i went.... wow it's been sitting in rough draft for 1 or 2 years.... i wonder if it's still there and if so.... is it the same ?,"sadness, disappointment, neutral","[INST] A customer left us a 3-star review: 'foods okay. the chips were cooked there and its kinda quiet inside and not busy at all when i came on a thursday's at 330 pm. i did a togo order ...and order a salad ....and when i finally went to eat my salad ...they did not put a fork in there.....i was to far to go back....was upset about that ...and the atmosphere was down ....the sandwich guy looked mad.... and the girl at the register was a little sad ...like she didn't want to be there.....this was my experience when i went.... wow it's been sitting in rough draft for 1 or 2 years.... i wonder if it's still there and if so.... is it the same ?' The customer feels sadness, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'foods okay. the chips were cooked there and its kinda quiet inside and not busy at all when i came on a thursday's at 330 pm. i did a togo order ...and order a salad ....and when i finally went to eat my salad ...they did not put a fork in there.....i was to far to go back....was upset about that ...and the atmosphere was down ....the sandwich guy looked mad.... and the girl at the register was a little sad ...like she didn't want to be there.....this was my experience when i went.... wow it's been sitting in rough draft for 1 or 2 years.... i wonder if it's still there and if so.... is it the same ?' The customer feels sadness, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on several key areas:

1. Food Quality: Ensure consistency in food preparation, particularly with the chips, to meet customer expectations.

2. Service: Train staff to provide friendly and attentive service. This includes checking for necessary items like forks in takeout orders and ensuring a welcoming atmosphere.

3. Timing: Consider adjusting operating hours or staffing levels to increase foot traffic and create a more lively atmosphere, especially during off-peak hours like the customer's visit on a Thursday at 3:30 PM."
3,"After Harlow's down the road was so packed we couldn't park, we decided to give this new breakfast cafe a try.  The portions are extremely generous and overall the food was really good.  The prices are a little high I think, but not so much that I wouldn't return.  I knocked down a star because the ham I received was \""off\"" and tasted like it was past it's shelf life, and the oj was just so-so.  They do give complimentary chocolate covered strawberries that are epic!","after harlow's down the road was so packed we couldn't park, we decided to give this new breakfast cafe a try. the portions are extremely generous and overall the food was really good. the prices are a little high i think, but not so much that i wouldn't return. i knocked down a star because the ham i received was off and tasted like it was past it's shelf life, and the oj was just so so. they do give complimentary chocolate covered strawberries that are epic!","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'after harlow's down the road was so packed we couldn't park, we decided to give this new breakfast cafe a try. the portions are extremely generous and overall the food was really good. the prices are a little high i think, but not so much that i wouldn't return. i knocked down a star because the ham i received was off and tasted like it was past it's shelf life, and the oj was just so so. they do give complimentary chocolate covered strawberries that are epic!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'after harlow's down the road was so packed we couldn't park, we decided to give this new breakfast cafe a try. the portions are extremely generous and overall the food was really good. the prices are a little high i think, but not so much that i wouldn't return. i knocked down a star because the ham i received was off and tasted like it was past it's shelf life, and the oj was just so so. they do give complimentary chocolate covered strawberries that are epic!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially earn a higher rating, consider the following actions:

1. Ensure the quality of food, particularly perishable items like ham, to meet customer expectations. This may involve improving storage and handling practices.

2. Offer a fresh orange juice option or improve the current OJ to meet the customer's taste preferences.

3. Maintain the complimentary chocolate-covered strawberries as a highlight of the dining experience, as the customer seemed to appreciate this aspect.

4. Consider offering a discount or compensation for the off-tasting ham to show appreciation for the customer's feedback and encourage a return visit."
3,"Tasty but so damn expensive.\n\nWe stayed at the Vdara and because there's not much food option at Vdara, decided to order pizzas for carry-out.  Went for the Gotham, which is sorta like a meat-lovers with a spicy kick, and the North Beach, which is a pizza with clams, smoked mozzarella, sweet onions, and oregano.  \n\nGotham's tasty, just as expected, especially if you're a fan of pepperoni and/or salami.  The North Beach was sort of a gamble since we wanted to try something different and man, we lost.  We expected a pizza with clams sprinkled onto the pizza, but what you get is actually one clam in the shell per slice.  Yup, 8 slices, 8 clams.  After you eat the one clam, it's just a cheese pizza essentially.  The smoked mozz and sweet onions was very tasty though.\n\nWe also ordered an order of wings after the girl on the phone said it was very delicious, and she was right, it was very tasty!  Not really a buffalo sauce, but it does have a slight kick and sweetness to it.  We were quite glad we were convinced to order it haha.\n\nNow, for the price, each pizza is close to $30 (why we also thought there would be more clams), and for some reason the wings aren't on the online menu when we ordered so we didn't know, but our bill was $90+ with two cokes after taxes.  We knew Vegas was expensive but man, $90+ for pizza and wings was sorta crazy.  \n\nThey sell by the slice as well, but I think I'd rather walk a little more to Cosmo and eat Secret Pizza next time.","tasty but so damn expensive. n nwe stayed at the vdara and because there's not much food option at vdara, decided to order pizzas for carry out. went for the gotham, which is sorta like a meat lovers with a spicy kick, and the north beach, which is a pizza with clams, smoked mozzarella, sweet onions, and oregano. n ngotham's tasty, just as expected, especially if you're a fan of pepperoni and or salami. the north beach was sort of a gamble since we wanted to try something different and man, we lost. we expected a pizza with clams sprinkled onto the pizza, but what you get is actually one clam in the shell per slice. yup, 8 slices, 8 clams. after you eat the one clam, it's just a cheese pizza essentially. the smoked mozz and sweet onions was very tasty though. n nwe also ordered an order of wings after the girl on the phone said it was very delicious, and she was right, it was very tasty! not really a buffalo sauce, but it does have a slight kick and sweetness to it. we were quite glad we were convinced to order it haha. n nnow, for the price, each pizza is close to 30 why we also thought there would be more clams , and for some reason the wings aren't on the online menu when we ordered so we didn't know, but our bill was 90 with two cokes after taxes. we knew vegas was expensive but man, 90 for pizza and wings was sorta crazy. n nthey sell by the slice as well, but i think i'd rather walk a little more to cosmo and eat secret pizza next time.","neutral, approval, admiration","[INST] A customer left us a 3-star review: 'tasty but so damn expensive. n nwe stayed at the vdara and because there's not much food option at vdara, decided to order pizzas for carry out. went for the gotham, which is sorta like a meat lovers with a spicy kick, and the north beach, which is a pizza with clams, smoked mozzarella, sweet onions, and oregano. n ngotham's tasty, just as expected, especially if you're a fan of pepperoni and or salami. the north beach was sort of a gamble since we wanted to try something different and man, we lost. we expected a pizza with clams sprinkled onto the pizza, but what you get is actually one clam in the shell per slice. yup, 8 slices, 8 clams. after you eat the one clam, it's just a cheese pizza essentially. the smoked mozz and sweet onions was very tasty though. n nwe also ordered an order of wings after the girl on the phone said it was very delicious, and she was right, it was very tasty! not really a buffalo sauce, but it does have a slight kick and sweetness to it. we were quite glad we were convinced to order it haha. n nnow, for the price, each pizza is close to 30 why we also thought there would be more clams , and for some reason the wings aren't on the online menu when we ordered so we didn't know, but our bill was 90 with two cokes after taxes. we knew vegas was expensive but man, 90 for pizza and wings was sorta crazy. n nthey sell by the slice as well, but i think i'd rather walk a little more to cosmo and eat secret pizza next time.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'tasty but so damn expensive. n nwe stayed at the vdara and because there's not much food option at vdara, decided to order pizzas for carry out. went for the gotham, which is sorta like a meat lovers with a spicy kick, and the north beach, which is a pizza with clams, smoked mozzarella, sweet onions, and oregano. n ngotham's tasty, just as expected, especially if you're a fan of pepperoni and or salami. the north beach was sort of a gamble since we wanted to try something different and man, we lost. we expected a pizza with clams sprinkled onto the pizza, but what you get is actually one clam in the shell per slice. yup, 8 slices, 8 clams. after you eat the one clam, it's just a cheese pizza essentially. the smoked mozz and sweet onions was very tasty though. n nwe also ordered an order of wings after the girl on the phone said it was very delicious, and she was right, it was very tasty! not really a buffalo sauce, but it does have a slight kick and sweetness to it. we were quite glad we were convinced to order it haha. n nnow, for the price, each pizza is close to 30 why we also thought there would be more clams , and for some reason the wings aren't on the online menu when we ordered so we didn't know, but our bill was 90 with two cokes after taxes. we knew vegas was expensive but man, 90 for pizza and wings was sorta crazy. n nthey sell by the slice as well, but i think i'd rather walk a little more to cosmo and eat secret pizza next time.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Clarify menu items: Provide clearer descriptions of menu items, especially those that may have unique presentations or ingredients. In this case, the customer was surprised by the presentation of the North Beach pizza.

2. Offer value-oriented options: Consider offering larger portions or special deals for customers ordering multiple items. This could help address the customer's perception of high prices.

3. Improve communication: Ensure that phone representatives provide accurate and complete information about menu items, prices, and promotions. In this case, the customer was unaware of the wings being available for order."
3,"I get what Duo do (provide shoes of varying widths to fit all sizes of calves and feet) and I find it admirable to a point, but I don't think this store is particularly good. I've never really had a problem getting boots or shoes to fit elsewhere, so I'm probably not their ideal customer, but I can't help feeling that they could do what they do in a much better way. The styles are all very pedestrian and the large store always seems to be pretty empty - of stock and customers. I've been in to browse on a couple of occasions and the assistants have never once approached to help me (probably because it would take them ten minutes to walk the length of the shop). This place would be much better if they filled it up with a few more pairs of shoes and some more attentive staff.","i get what duo do provide shoes of varying widths to fit all sizes of calves and feet and i find it admirable to a point, but i don't think this store is particularly good. i've never really had a problem getting boots or shoes to fit elsewhere, so i'm probably not their ideal customer, but i can't help feeling that they could do what they do in a much better way. the styles are all very pedestrian and the large store always seems to be pretty empty of stock and customers. i've been in to browse on a couple of occasions and the assistants have never once approached to help me probably because it would take them ten minutes to walk the length of the shop . this place would be much better if they filled it up with a few more pairs of shoes and some more attentive staff.","disapproval, disappointment, neutral","[INST] A customer left us a 3-star review: 'i get what duo do provide shoes of varying widths to fit all sizes of calves and feet and i find it admirable to a point, but i don't think this store is particularly good. i've never really had a problem getting boots or shoes to fit elsewhere, so i'm probably not their ideal customer, but i can't help feeling that they could do what they do in a much better way. the styles are all very pedestrian and the large store always seems to be pretty empty of stock and customers. i've been in to browse on a couple of occasions and the assistants have never once approached to help me probably because it would take them ten minutes to walk the length of the shop . this place would be much better if they filled it up with a few more pairs of shoes and some more attentive staff.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i get what duo do provide shoes of varying widths to fit all sizes of calves and feet and i find it admirable to a point, but i don't think this store is particularly good. i've never really had a problem getting boots or shoes to fit elsewhere, so i'm probably not their ideal customer, but i can't help feeling that they could do what they do in a much better way. the styles are all very pedestrian and the large store always seems to be pretty empty of stock and customers. i've been in to browse on a couple of occasions and the assistants have never once approached to help me probably because it would take them ten minutes to walk the length of the shop . this place would be much better if they filled it up with a few more pairs of shoes and some more attentive staff.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Inventory Management: Ensure a wider variety of styles and sizes are consistently available in the store to cater to a broader customer base.

2. Store Layout: Improve the store layout to make it more accessible for staff to assist customers, reducing the perceived distance between them.

3. Staff Training: Train staff to approach customers more proactively and provide better customer service, making them feel valued and attended to.

4. Product Quality: Continuously evaluate and improve the quality of the shoes to ensure they meet customer expectations and are competitive with other stores."
3,Is a pretty large storage facility with a lot of different size units. The facility is pretty clean. I use it to store files so I have the smaller unit they offer.  People in the office seem pretty nice. My only complaints I have are how much dust gets into the units and how far away it is from my house.  They could use better doors to seal out the dust.,is a pretty large storage facility with a lot of different size units. the facility is pretty clean. i use it to store files so i have the smaller unit they offer. people in the office seem pretty nice. my only complaints i have are how much dust gets into the units and how far away it is from my house. they could use better doors to seal out the dust.,"admiration, neutral, approval","[INST] A customer left us a 3-star review: 'is a pretty large storage facility with a lot of different size units. the facility is pretty clean. i use it to store files so i have the smaller unit they offer. people in the office seem pretty nice. my only complaints i have are how much dust gets into the units and how far away it is from my house. they could use better doors to seal out the dust.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'is a pretty large storage facility with a lot of different size units. the facility is pretty clean. i use it to store files so i have the smaller unit they offer. people in the office seem pretty nice. my only complaints i have are how much dust gets into the units and how far away it is from my house. they could use better doors to seal out the dust.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Install dust-proof doors or seals on storage units to minimize dust accumulation.
2. Offer a pick-up and delivery service to reduce the distance between the storage facility and the customer's home.
3. Regularly clean and maintain the facility to ensure a clean environment for all customers.
4. Provide information about the measures taken to prevent dust accumulation and maintain cleanliness in the facility.
5. Offer discounts or incentives for longer-term storage contracts to show appreciation for the customer's business.
6. Train staff to be more proactive in addressing customer concerns and providing exceptional service."
3,"Ahhh buffets... pretty good I guess if you want to gorge yourself.  I wasn't totally in a buffet mood when I went, so needless to say I got a little grossed out by the aggressive behaviour going down around the steamed crab leg tray.  We went on a Sunday night, and it was swarmed with people, so they have got to be doing something right!  Tin Tin has a wide variety of chinese dishes, steamed crab legs and oysters, lots of shrimp, a sushi buffet, and the classic kiddy table with some french fries and mac and cheese, and an ice cream machine - which scores BIG points with me.  All that being said, I felt like everything I ate (except the ice cream) had a slick of oil over it.  The sushi table had some decent looking stuff on it, but I didn't dig in. \n\nWill only return when I'm famished.","ahhh buffets... pretty good i guess if you want to gorge yourself. i wasn't totally in a buffet mood when i went, so needless to say i got a little grossed out by the aggressive behaviour going down around the steamed crab leg tray. we went on a sunday night, and it was swarmed with people, so they have got to be doing something right! tin tin has a wide variety of chinese dishes, steamed crab legs and oysters, lots of shrimp, a sushi buffet, and the classic kiddy table with some french fries and mac and cheese, and an ice cream machine which scores big points with me. all that being said, i felt like everything i ate except the ice cream had a slick of oil over it. the sushi table had some decent looking stuff on it, but i didn't dig in. n nwill only return when i'm famished.","admiration, disappointment, approval","[INST] A customer left us a 3-star review: 'ahhh buffets... pretty good i guess if you want to gorge yourself. i wasn't totally in a buffet mood when i went, so needless to say i got a little grossed out by the aggressive behaviour going down around the steamed crab leg tray. we went on a sunday night, and it was swarmed with people, so they have got to be doing something right! tin tin has a wide variety of chinese dishes, steamed crab legs and oysters, lots of shrimp, a sushi buffet, and the classic kiddy table with some french fries and mac and cheese, and an ice cream machine which scores big points with me. all that being said, i felt like everything i ate except the ice cream had a slick of oil over it. the sushi table had some decent looking stuff on it, but i didn't dig in. n nwill only return when i'm famished.' The customer feels admiration, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'ahhh buffets... pretty good i guess if you want to gorge yourself. i wasn't totally in a buffet mood when i went, so needless to say i got a little grossed out by the aggressive behaviour going down around the steamed crab leg tray. we went on a sunday night, and it was swarmed with people, so they have got to be doing something right! tin tin has a wide variety of chinese dishes, steamed crab legs and oysters, lots of shrimp, a sushi buffet, and the classic kiddy table with some french fries and mac and cheese, and an ice cream machine which scores big points with me. all that being said, i felt like everything i ate except the ice cream had a slick of oil over it. the sushi table had some decent looking stuff on it, but i didn't dig in. n nwill only return when i'm famished.' The customer feels admiration, disappointment, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Crowd Control: To reduce the aggressive behavior around the steamed crab leg tray, consider implementing a queue system or limiting the number of customers at each station.

2. Cleanliness: Address the issue of food having a slick of oil over it. This could be due to improper food preparation or storage. Ensuring food is properly cleaned and seasoned could help improve this issue.

3. Staff Training: Train staff to be more attentive and courteous, especially during busy periods. This could help reduce the customer's feelings of being grossed out."
3,not a bad hotel option if you are on a budget BUT not as luxurious/new as the other hotels in Las Vegas \n\nCan't complain since staff is nice & were helpful w/ our complicated room situation! (we went to diamond member check-in even though we weren't members and they still helped us out!! So great in a stressful time)\n\ndidnt have a pool open during our stay... that was kind of lame.. I think it's temporary\n\nNOTE: it's connected to the paris hotel,not a bad hotel option if you are on a budget but not as luxurious new as the other hotels in las vegas n ncan't complain since staff is nice were helpful w our complicated room situation! we went to diamond member check in even though we weren't members and they still helped us out!! so great in a stressful time n ndidnt have a pool open during our stay... that was kind of lame.. i think it's temporary n nnote it's connected to the paris hotel,"admiration, disappointment, neutral","[INST] A customer left us a 3-star review: 'not a bad hotel option if you are on a budget but not as luxurious new as the other hotels in las vegas n ncan't complain since staff is nice were helpful w our complicated room situation! we went to diamond member check in even though we weren't members and they still helped us out!! so great in a stressful time n ndidnt have a pool open during our stay... that was kind of lame.. i think it's temporary n nnote it's connected to the paris hotel' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'not a bad hotel option if you are on a budget but not as luxurious new as the other hotels in las vegas n ncan't complain since staff is nice were helpful w our complicated room situation! we went to diamond member check in even though we weren't members and they still helped us out!! so great in a stressful time n ndidnt have a pool open during our stay... that was kind of lame.. i think it's temporary n nnote it's connected to the paris hotel' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Maintain the hotel's facilities: Ensure that all amenities, such as the pool, are operational and well-maintained. If there are temporary closures, communicate this information effectively to guests.

2. Enhance the luxury experience: While the hotel may cater to budget-conscious travelers, consider ways to elevate the overall experience to meet the expectations of customers seeking a more luxurious stay. This could include upgrading room decor, offering premium amenities, or providing additional services."
3,"I stayed here with my husband for 3 nights in November. The hotel is pretty nice and the staff is really helpful and friendly.\n\nThe casino has a great \""natural light effect\"" illumination so you always feel it's noon! The downside is that it's really small and I felt there wasn't enough waitress to bring you drinks... so you had to be paying attention to see if a waitress passed by instead of focusing in your sloth machine...\n\nThe breakfast buffet was really good... get there 10mins before 9am and you'll save like 2hrs of queue!\n\nThe shoppes are meh... definitely go to other hotels and you'll find better ones...\n\nThe rooms are spacious and the bathroom is really clean. The thing that surprised me the most (and that's why I took 2 stars off) was that the last day of our stay, I was looking for an earring that had fallen on the carpet and I saw AN OLD SHOE under the bed! A disgusting dusty old shoe!!. That made me feel that they don't do the cleaning that well... o_O Thank God it was the last day!\n\nI think next time we are in Vegas we will definitely stay in another hotel...","i stayed here with my husband for 3 nights in november. the hotel is pretty nice and the staff is really helpful and friendly. n nthe casino has a great natural light effect illumination so you always feel it's noon! the downside is that it's really small and i felt there wasn't enough waitress to bring you drinks... so you had to be paying attention to see if a waitress passed by instead of focusing in your sloth machine... n nthe breakfast buffet was really good... get there 10mins before 9am and you'll save like 2hrs of queue! n nthe shoppes are meh... definitely go to other hotels and you'll find better ones... n nthe rooms are spacious and the bathroom is really clean. the thing that surprised me the most and that's why i took 2 stars off was that the last day of our stay, i was looking for an earring that had fallen on the carpet and i saw an old shoe under the bed! a disgusting dusty old shoe!!. that made me feel that they don't do the cleaning that well... o o thank god it was the last day! n ni think next time we are in vegas we will definitely stay in another hotel...","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'i stayed here with my husband for 3 nights in november. the hotel is pretty nice and the staff is really helpful and friendly. n nthe casino has a great natural light effect illumination so you always feel it's noon! the downside is that it's really small and i felt there wasn't enough waitress to bring you drinks... so you had to be paying attention to see if a waitress passed by instead of focusing in your sloth machine... n nthe breakfast buffet was really good... get there 10mins before 9am and you'll save like 2hrs of queue! n nthe shoppes are meh... definitely go to other hotels and you'll find better ones... n nthe rooms are spacious and the bathroom is really clean. the thing that surprised me the most and that's why i took 2 stars off was that the last day of our stay, i was looking for an earring that had fallen on the carpet and i saw an old shoe under the bed! a disgusting dusty old shoe!!. that made me feel that they don't do the cleaning that well... o o thank god it was the last day! n ni think next time we are in vegas we will definitely stay in another hotel...' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i stayed here with my husband for 3 nights in november. the hotel is pretty nice and the staff is really helpful and friendly. n nthe casino has a great natural light effect illumination so you always feel it's noon! the downside is that it's really small and i felt there wasn't enough waitress to bring you drinks... so you had to be paying attention to see if a waitress passed by instead of focusing in your sloth machine... n nthe breakfast buffet was really good... get there 10mins before 9am and you'll save like 2hrs of queue! n nthe shoppes are meh... definitely go to other hotels and you'll find better ones... n nthe rooms are spacious and the bathroom is really clean. the thing that surprised me the most and that's why i took 2 stars off was that the last day of our stay, i was looking for an earring that had fallen on the carpet and i saw an old shoe under the bed! a disgusting dusty old shoe!!. that made me feel that they don't do the cleaning that well... o o thank god it was the last day! n ni think next time we are in vegas we will definitely stay in another hotel...' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staffing: Ensure there are enough waitstaff to attend to guests in the casino, particularly during peak hours.

2. Cleanliness: Improve the cleaning standards, especially in guest rooms. Particular attention should be paid to areas that guests might not expect, such as under the bed.

3. Communication: Consider implementing a system to notify guests when their requested items (like drinks) are on the way, so they can focus on their activities without having to constantly look for a waitstaff member."
3,"I am quite pleased that there is still one around at this point. In San Diego, they were all converted to Chic-Fil-A (however we don't have one of those here and they are the bomb). We used the drive-thru which was speedy but when I got the the picture covered drive-thru they did not have the Glazed Kreme filled listed as one of the choices. I asked the guy in the drive thru speaker if they had any and he said no. I asked if they had been discontinued, but he didn't respond. He then came back and asked how many I wanted, and I asked how many he really had. He responded 4, and we took all four. I am not sure why they told us that they didn't have any, or why its not on the sign anymore but in the end, I got my fave donut.","i am quite pleased that there is still one around at this point. in san diego, they were all converted to chic fil a however we don't have one of those here and they are the bomb . we used the drive thru which was speedy but when i got the the picture covered drive thru they did not have the glazed kreme filled listed as one of the choices. i asked the guy in the drive thru speaker if they had any and he said no. i asked if they had been discontinued, but he didn't respond. he then came back and asked how many i wanted, and i asked how many he really had. he responded 4, and we took all four. i am not sure why they told us that they didn't have any, or why its not on the sign anymore but in the end, i got my fave donut.","neutral, disapproval, disappointment","[INST] A customer left us a 3-star review: 'i am quite pleased that there is still one around at this point. in san diego, they were all converted to chic fil a however we don't have one of those here and they are the bomb . we used the drive thru which was speedy but when i got the the picture covered drive thru they did not have the glazed kreme filled listed as one of the choices. i asked the guy in the drive thru speaker if they had any and he said no. i asked if they had been discontinued, but he didn't respond. he then came back and asked how many i wanted, and i asked how many he really had. he responded 4, and we took all four. i am not sure why they told us that they didn't have any, or why its not on the sign anymore but in the end, i got my fave donut.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i am quite pleased that there is still one around at this point. in san diego, they were all converted to chic fil a however we don't have one of those here and they are the bomb . we used the drive thru which was speedy but when i got the the picture covered drive thru they did not have the glazed kreme filled listed as one of the choices. i asked the guy in the drive thru speaker if they had any and he said no. i asked if they had been discontinued, but he didn't respond. he then came back and asked how many i wanted, and i asked how many he really had. he responded 4, and we took all four. i am not sure why they told us that they didn't have any, or why its not on the sign anymore but in the end, i got my fave donut.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Clarify menu options: Ensure that all menu items are clearly listed and visible, both in-store and online. If there are any temporary or permanent changes to the menu, communicate these changes effectively to customers.

2. Train staff on menu items: Ensure that all staff members are well-versed in the menu, including any specialty items like the glazed kreme-filled donut. They should be able to answer customer inquiries accurately and provide helpful suggestions.

3. Improve communication: When a menu item is temporarily unavailable, provide clear and concise information to customers."
3,"Was here for a KYOT Wine-Down-Wednesday event a couple of years ago.  The bar area was packed.  Stood around waiting for a table to open up- very uncomfortable as the area is pretty small.  \n\nI remember trying the New England clam chowder.  Tasty, but it had too much potatoes and not enough clams.  Had something else, but can't recall which, and the current menu online reflects a few changes.  \n\nI do recall thinking I would like to come back and have lunch or dinner there, so I'm giving it three stars.","was here for a kyot wine down wednesday event a couple of years ago. the bar area was packed. stood around waiting for a table to open up very uncomfortable as the area is pretty small. n ni remember trying the new england clam chowder. tasty, but it had too much potatoes and not enough clams. had something else, but can't recall which, and the current menu online reflects a few changes. n ni do recall thinking i would like to come back and have lunch or dinner there, so i'm giving it three stars.","neutral, approval, admiration","[INST] A customer left us a 3-star review: 'was here for a kyot wine down wednesday event a couple of years ago. the bar area was packed. stood around waiting for a table to open up very uncomfortable as the area is pretty small. n ni remember trying the new england clam chowder. tasty, but it had too much potatoes and not enough clams. had something else, but can't recall which, and the current menu online reflects a few changes. n ni do recall thinking i would like to come back and have lunch or dinner there, so i'm giving it three stars.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'was here for a kyot wine down wednesday event a couple of years ago. the bar area was packed. stood around waiting for a table to open up very uncomfortable as the area is pretty small. n ni remember trying the new england clam chowder. tasty, but it had too much potatoes and not enough clams. had something else, but can't recall which, and the current menu online reflects a few changes. n ni do recall thinking i would like to come back and have lunch or dinner there, so i'm giving it three stars.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Improve seating arrangements: To alleviate discomfort during busy events like the Kyoto Wine Down Wednesday, consider expanding the bar area or implementing a reservation system for seating.

2. Balance ingredients in dishes: Address the issue of the New England clam chowder having too many potatoes and not enough clams by adjusting the recipe to better balance the ingredients.

3. Maintain menu consistency: Ensure that the menu online accurately reflects the current offerings to prevent confusion for returning customers."
3,"I actually went here twice this past weekend while my parents were in town. We first popped in for dinner and then again for the breakfast buffet. It's worth mentioning that there is actually a breakfast and a brunch buffet with varied times, a bit of a varied menu and a few dollars more for brunch.\n\nIn order of how much I appreciated each, I would say the wait-staff deserves the gold, the atmosphere and decor the silver and the food gets the bronze. Now, the same way I wouldn't complain about a bronze medal I really can't complain about the food. However, I truly can't rave about it. So much so that I needed to knock two stars off.\n\nWhat Pike's has effectively proven to be for me is a close-by place to grab a good meal at a good price without much hassle. Nothing stands out and I'm never craving it but a good stand-by none-the-less.\n\nDisclaimer: This can very well be grounds for an updated review in the coming weeks but the most I've experienced in way of desserts here is a SIP of a milkshake. The cakes on display look great and a slice of one with a milkshake on the side could nudge me to add a 4th star.","i actually went here twice this past weekend while my parents were in town. we first popped in for dinner and then again for the breakfast buffet. it's worth mentioning that there is actually a breakfast and a brunch buffet with varied times, a bit of a varied menu and a few dollars more for brunch. n nin order of how much i appreciated each, i would say the wait staff deserves the gold, the atmosphere and decor the silver and the food gets the bronze. now, the same way i wouldn't complain about a bronze medal i really can't complain about the food. however, i truly can't rave about it. so much so that i needed to knock two stars off. n nwhat pike's has effectively proven to be for me is a close by place to grab a good meal at a good price without much hassle. nothing stands out and i'm never craving it but a good stand by none the less. n ndisclaimer this can very well be grounds for an updated review in the coming weeks but the most i've experienced in way of desserts here is a sip of a milkshake. the cakes on display look great and a slice of one with a milkshake on the side could nudge me to add a 4th star.","neutral, approval, admiration","[INST] A customer left us a 3-star review: 'i actually went here twice this past weekend while my parents were in town. we first popped in for dinner and then again for the breakfast buffet. it's worth mentioning that there is actually a breakfast and a brunch buffet with varied times, a bit of a varied menu and a few dollars more for brunch. n nin order of how much i appreciated each, i would say the wait staff deserves the gold, the atmosphere and decor the silver and the food gets the bronze. now, the same way i wouldn't complain about a bronze medal i really can't complain about the food. however, i truly can't rave about it. so much so that i needed to knock two stars off. n nwhat pike's has effectively proven to be for me is a close by place to grab a good meal at a good price without much hassle. nothing stands out and i'm never craving it but a good stand by none the less. n ndisclaimer this can very well be grounds for an updated review in the coming weeks but the most i've experienced in way of desserts here is a sip of a milkshake. the cakes on display look great and a slice of one with a milkshake on the side could nudge me to add a 4th star.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i actually went here twice this past weekend while my parents were in town. we first popped in for dinner and then again for the breakfast buffet. it's worth mentioning that there is actually a breakfast and a brunch buffet with varied times, a bit of a varied menu and a few dollars more for brunch. n nin order of how much i appreciated each, i would say the wait staff deserves the gold, the atmosphere and decor the silver and the food gets the bronze. now, the same way i wouldn't complain about a bronze medal i really can't complain about the food. however, i truly can't rave about it. so much so that i needed to knock two stars off. n nwhat pike's has effectively proven to be for me is a close by place to grab a good meal at a good price without much hassle. nothing stands out and i'm never craving it but a good stand by none the less. n ndisclaimer this can very well be grounds for an updated review in the coming weeks but the most i've experienced in way of desserts here is a sip of a milkshake. the cakes on display look great and a slice of one with a milkshake on the side could nudge me to add a 4th star.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Enhance the food quality and variety: The customer mentioned that the food was good but didn't rave about it. To encourage a more positive review in the future, we could consider improving the food quality and offering a more diverse menu.

2. Offer a wider range of desserts: The customer mentioned that they haven't tried many desserts and that a dessert could potentially improve their experience. Offering a wider range of desserts, especially ones that complement the milkshakes, could encourage the customer to return and potentially increase their rating."
3,"Way over priced!\n\nIt is a nice hotel, but not for the price you pay...at these rates you could have creme de la creme at a Ritz. I will say everybody was really nice and friendly. The room is nice, but the sheets a little rough. The pools are okay. For me the pools and the building are not that asethically appealing and kind of blah. Loved seeing the bunnies on the way to the pool. The running trail I thought would go around the golf course it nothing but a trail along the main roads...disappointed so I turned back. The Nellie restaurant was bad and the menu at the pool is very small and not fantastic but decent...again not what is expected at the caliber of a hotel such as this. I did love the bagpipes in the evenings. \n\nMehhh I will try another resort if I ever go back to Scottsdale.","way over priced! n nit is a nice hotel, but not for the price you pay...at these rates you could have creme de la creme at a ritz. i will say everybody was really nice and friendly. the room is nice, but the sheets a little rough. the pools are okay. for me the pools and the building are not that asethically appealing and kind of blah. loved seeing the bunnies on the way to the pool. the running trail i thought would go around the golf course it nothing but a trail along the main roads...disappointed so i turned back. the nellie restaurant was bad and the menu at the pool is very small and not fantastic but decent...again not what is expected at the caliber of a hotel such as this. i did love the bagpipes in the evenings. n nmehhh i will try another resort if i ever go back to scottsdale.","disappointment, disapproval, love","[INST] A customer left us a 3-star review: 'way over priced! n nit is a nice hotel, but not for the price you pay...at these rates you could have creme de la creme at a ritz. i will say everybody was really nice and friendly. the room is nice, but the sheets a little rough. the pools are okay. for me the pools and the building are not that asethically appealing and kind of blah. loved seeing the bunnies on the way to the pool. the running trail i thought would go around the golf course it nothing but a trail along the main roads...disappointed so i turned back. the nellie restaurant was bad and the menu at the pool is very small and not fantastic but decent...again not what is expected at the caliber of a hotel such as this. i did love the bagpipes in the evenings. n nmehhh i will try another resort if i ever go back to scottsdale.' The customer feels disappointment, disapproval, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'way over priced! n nit is a nice hotel, but not for the price you pay...at these rates you could have creme de la creme at a ritz. i will say everybody was really nice and friendly. the room is nice, but the sheets a little rough. the pools are okay. for me the pools and the building are not that asethically appealing and kind of blah. loved seeing the bunnies on the way to the pool. the running trail i thought would go around the golf course it nothing but a trail along the main roads...disappointed so i turned back. the nellie restaurant was bad and the menu at the pool is very small and not fantastic but decent...again not what is expected at the caliber of a hotel such as this. i did love the bagpipes in the evenings. n nmehhh i will try another resort if i ever go back to scottsdale.' The customer feels disappointment, disapproval, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Address pricing concerns: Review your pricing strategy and consider offering competitive rates or special promotions for returning customers.

2. Enhance room amenities: Upgrade the quality of bed linens to improve the customer's comfort and overall satisfaction with the room.

3. Improve aesthetic appeal: Consider redesigning the hotel's exterior and interior to make it more visually appealing, especially the pool areas and running trails.

4. Expand dining options: Offer a more diverse and high-quality menu at the Nellie restaurant and the poolside eatery to meet customer expectations."
3,"This could've been or last meal at Maggianos if it wasn't for our server and 1 of the bartenders. \n\nThe server was awesome! I believe his name was Eric. \n\nThe bartender who made my first drink was Brenda she was a miserable lady!\n\nBut the 2nd drink was made by a very kind African American man which I didn't get his name. \n\nThe person who left a bad taste in our mouth was this female hostess, who was so rude that we almost left(twice ). Thank goodness for everyone else or else tonight would've been our last meal at Maggianos.","this could've been or last meal at maggianos if it wasn't for our server and 1 of the bartenders. n nthe server was awesome! i believe his name was eric. n nthe bartender who made my first drink was brenda she was a miserable lady! n nbut the 2nd drink was made by a very kind african american man which i didn't get his name. n nthe person who left a bad taste in our mouth was this female hostess, who was so rude that we almost left twice . thank goodness for everyone else or else tonight would've been our last meal at maggianos.","disappointment, annoyance, admiration","[INST] A customer left us a 3-star review: 'this could've been or last meal at maggianos if it wasn't for our server and 1 of the bartenders. n nthe server was awesome! i believe his name was eric. n nthe bartender who made my first drink was brenda she was a miserable lady! n nbut the 2nd drink was made by a very kind african american man which i didn't get his name. n nthe person who left a bad taste in our mouth was this female hostess, who was so rude that we almost left twice . thank goodness for everyone else or else tonight would've been our last meal at maggianos.' The customer feels disappointment, annoyance, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this could've been or last meal at maggianos if it wasn't for our server and 1 of the bartenders. n nthe server was awesome! i believe his name was eric. n nthe bartender who made my first drink was brenda she was a miserable lady! n nbut the 2nd drink was made by a very kind african american man which i didn't get his name. n nthe person who left a bad taste in our mouth was this female hostess, who was so rude that we almost left twice . thank goodness for everyone else or else tonight would've been our last meal at maggianos.' The customer feels disappointment, annoyance, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Maggianos, the following steps can be taken:

1. Train staff on providing excellent customer service, emphasizing the importance of a positive and welcoming attitude, especially towards guests who may have had a negative experience previously.

2. Address the issue with the hostess who was reported as being rude, providing feedback and coaching to improve her interactions with guests.

3. Ensure that all staff members are aware of the importance of their roles in creating a positive dining experience, and that every interaction with guests, from the initial greeting to the final goodbye, contributes to the overall impression of the restaurant."
3,"I haven't had the dim sum yet. I just came here to try out their xiao long bao. It's alright. Doesn't stand out from other places. I think the juice inside was just a bit too sweet for my taste. However, I would come here if I crave xiao long bao. I'm not sure why many places use that black soy-vinegar sauce. I hate that smell and taste. Clear-white vinegar mix with soy sauce or lemon juice with the garlic has better taste.","i haven't had the dim sum yet. i just came here to try out their xiao long bao. it's alright. doesn't stand out from other places. i think the juice inside was just a bit too sweet for my taste. however, i would come here if i crave xiao long bao. i'm not sure why many places use that black soy vinegar sauce. i hate that smell and taste. clear white vinegar mix with soy sauce or lemon juice with the garlic has better taste.","disapproval, confusion, annoyance","[INST] A customer left us a 3-star review: 'i haven't had the dim sum yet. i just came here to try out their xiao long bao. it's alright. doesn't stand out from other places. i think the juice inside was just a bit too sweet for my taste. however, i would come here if i crave xiao long bao. i'm not sure why many places use that black soy vinegar sauce. i hate that smell and taste. clear white vinegar mix with soy sauce or lemon juice with the garlic has better taste.' The customer feels disapproval, confusion, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i haven't had the dim sum yet. i just came here to try out their xiao long bao. it's alright. doesn't stand out from other places. i think the juice inside was just a bit too sweet for my taste. however, i would come here if i crave xiao long bao. i'm not sure why many places use that black soy vinegar sauce. i hate that smell and taste. clear white vinegar mix with soy sauce or lemon juice with the garlic has better taste.' The customer feels disapproval, confusion, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Acknowledge the feedback: Respond to the review, thank the customer for their feedback, and express appreciation for their visit.

2. Offer a solution: If the customer hasn't tried the dim sum yet, offer a complimentary dim sum platter for their next visit to encourage them to try other menu items.

3. Address the xiao long bao issue: Investigate the sweetness of the xiao long bao filling and adjust the recipe if necessary. Offer a discount or complimentary item for the customer's next visit to try the improved xiao long bao."
3,"Solid burrito spot at very reasonable prices, especially at happy hour ($1 tacos and $2 beers...felt like being back in college). The potato tacos are indeed quite interesting, so be sure to try at least one. Service was above average. Overall, nothing blew me away but I absolutely left full and happy and with hardly a dent in my wallet.","solid burrito spot at very reasonable prices, especially at happy hour 1 tacos and 2 beers...felt like being back in college . the potato tacos are indeed quite interesting, so be sure to try at least one. service was above average. overall, nothing blew me away but i absolutely left full and happy and with hardly a dent in my wallet.","admiration, approval, joy","[INST] A customer left us a 3-star review: 'solid burrito spot at very reasonable prices, especially at happy hour 1 tacos and 2 beers...felt like being back in college . the potato tacos are indeed quite interesting, so be sure to try at least one. service was above average. overall, nothing blew me away but i absolutely left full and happy and with hardly a dent in my wallet.' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'solid burrito spot at very reasonable prices, especially at happy hour 1 tacos and 2 beers...felt like being back in college . the potato tacos are indeed quite interesting, so be sure to try at least one. service was above average. overall, nothing blew me away but i absolutely left full and happy and with hardly a dent in my wallet.' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and potentially turn a 3-star review into a 4 or 5-star one, consider the following improvements:

1. Enhance the ambiance: While the college-like atmosphere might have been nostalgic for the customer, a slightly more refined setting could elevate their overall experience. This could include better lighting, more comfortable seating, or a cleaner, more modern decor.

2. Offer a wider variety of menu options: While the potato tacos were a hit, expanding the menu to include more unique and interesting dishes could encourage the customer to try new items and potentially discover new favorites."
3,"This is a great venue that gets more people then should be allowed. I came here to the Summer close out party with Calvin Harris. It took me almost 1hr to get to the bar to get a drink. Most regular size drinks are $17. The security at the door is tighter then TSA at any airport I\""ve been too. Then you get a pat down. One thing to note, men must were swimming trunks or you will not be allowed in. I couldn't have gone in the pool even if I tried it was that crowded. You can't bring water, mints, or just about anything else you would use poolside.","this is a great venue that gets more people then should be allowed. i came here to the summer close out party with calvin harris. it took me almost 1hr to get to the bar to get a drink. most regular size drinks are 17. the security at the door is tighter then tsa at any airport i ve been too. then you get a pat down. one thing to note, men must were swimming trunks or you will not be allowed in. i couldn't have gone in the pool even if i tried it was that crowded. you can't bring water, mints, or just about anything else you would use poolside.","disapproval, neutral, admiration","[INST] A customer left us a 3-star review: 'this is a great venue that gets more people then should be allowed. i came here to the summer close out party with calvin harris. it took me almost 1hr to get to the bar to get a drink. most regular size drinks are 17. the security at the door is tighter then tsa at any airport i ve been too. then you get a pat down. one thing to note, men must were swimming trunks or you will not be allowed in. i couldn't have gone in the pool even if i tried it was that crowded. you can't bring water, mints, or just about anything else you would use poolside.' The customer feels disapproval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this is a great venue that gets more people then should be allowed. i came here to the summer close out party with calvin harris. it took me almost 1hr to get to the bar to get a drink. most regular size drinks are 17. the security at the door is tighter then tsa at any airport i ve been too. then you get a pat down. one thing to note, men must were swimming trunks or you will not be allowed in. i couldn't have gone in the pool even if i tried it was that crowded. you can't bring water, mints, or just about anything else you would use poolside.' The customer feels disapproval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Improve bar service efficiency: Reduce wait times at the bar by increasing staff or implementing a more efficient service system.

2. Price review: Review the pricing of drinks, ensuring they are competitive and reasonable for the market.

3. Crowd management: Implement strategies to manage the number of attendees, especially during high-demand events like the summer close out party.

4. Security measures: Review the security procedures to ensure they are necessary and not overly intrusive, while still maintaining a safe environment."
3,"I'll go ahead and start off my review with this: hash house has gigantic portions at reasonable prices ($12-$15 per entree).\n\nThat being said, I think that's where all the \""hype\"" is over here at hash house.  My friends and I decided to come here based on all of the great reviews of the place and waited for over an hour on a Friday morning.  I was surprised to see so many people at 10am, but I guess a Friday before a long weekend will do that kinda thing.\n\nFood-wise, I went ahead and took the advice of many of my fellow yelpers, and got the corned beef hash.  Piece of advice for those who don't already know....the hash's are literally gigantic pieces of _____ (whatever meat you may choose) over crispy potatoes/wedges. It is not easily mixable, as the potatoes that are given are also rather large.\n\nThe hash was good in itself, but definitely not what I was expecting.  Another one of my friends got the meatloaf hash which did not look too appetizing because they were just pieces of meatloaf chopped up over those crispy potatoes.\n\nThe pancakes looked ridiculously large but I did not try them.\n\nOverall, it was an interesting experience to try this place, but I felt that there was maybe a little too much hype surrounding this restaurant.\n\nQuick Tips:\n\n1) Expect to wait (just like any other popular place in LV)\n2) Portions are huge so you can easily split one dish among two people.","i'll go ahead and start off my review with this hash house has gigantic portions at reasonable prices 12 15 per entree . n nthat being said, i think that's where all the hype is over here at hash house. my friends and i decided to come here based on all of the great reviews of the place and waited for over an hour on a friday morning. i was surprised to see so many people at 10am, but i guess a friday before a long weekend will do that kinda thing. n nfood wise, i went ahead and took the advice of many of my fellow yelpers, and got the corned beef hash. piece of advice for those who don't already know....the hash's are literally gigantic pieces of whatever meat you may choose over crispy potatoes wedges. it is not easily mixable, as the potatoes that are given are also rather large. n nthe hash was good in itself, but definitely not what i was expecting. another one of my friends got the meatloaf hash which did not look too appetizing because they were just pieces of meatloaf chopped up over those crispy potatoes. n nthe pancakes looked ridiculously large but i did not try them. n noverall, it was an interesting experience to try this place, but i felt that there was maybe a little too much hype surrounding this restaurant. n nquick tips n n1 expect to wait just like any other popular place in lv n2 portions are huge so you can easily split one dish among two people.","surprise, excitement, admiration","[INST] A customer left us a 3-star review: 'i'll go ahead and start off my review with this hash house has gigantic portions at reasonable prices 12 15 per entree . n nthat being said, i think that's where all the hype is over here at hash house. my friends and i decided to come here based on all of the great reviews of the place and waited for over an hour on a friday morning. i was surprised to see so many people at 10am, but i guess a friday before a long weekend will do that kinda thing. n nfood wise, i went ahead and took the advice of many of my fellow yelpers, and got the corned beef hash. piece of advice for those who don't already know....the hash's are literally gigantic pieces of whatever meat you may choose over crispy potatoes wedges. it is not easily mixable, as the potatoes that are given are also rather large. n nthe hash was good in itself, but definitely not what i was expecting. another one of my friends got the meatloaf hash which did not look too appetizing because they were just pieces of meatloaf chopped up over those crispy potatoes. n nthe pancakes looked ridiculously large but i did not try them. n noverall, it was an interesting experience to try this place, but i felt that there was maybe a little too much hype surrounding this restaurant. n nquick tips n n1 expect to wait just like any other popular place in lv n2 portions are huge so you can easily split one dish among two people.' The customer feels surprise, excitement, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i'll go ahead and start off my review with this hash house has gigantic portions at reasonable prices 12 15 per entree . n nthat being said, i think that's where all the hype is over here at hash house. my friends and i decided to come here based on all of the great reviews of the place and waited for over an hour on a friday morning. i was surprised to see so many people at 10am, but i guess a friday before a long weekend will do that kinda thing. n nfood wise, i went ahead and took the advice of many of my fellow yelpers, and got the corned beef hash. piece of advice for those who don't already know....the hash's are literally gigantic pieces of whatever meat you may choose over crispy potatoes wedges. it is not easily mixable, as the potatoes that are given are also rather large. n nthe hash was good in itself, but definitely not what i was expecting. another one of my friends got the meatloaf hash which did not look too appetizing because they were just pieces of meatloaf chopped up over those crispy potatoes. n nthe pancakes looked ridiculously large but i did not try them. n noverall, it was an interesting experience to try this place, but i felt that there was maybe a little too much hype surrounding this restaurant. n nquick tips n n1 expect to wait just like any other popular place in lv n2 portions are huge so you can easily split one dish among two people.' The customer feels surprise, excitement, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. **Wait Time Management**: Reduce the waiting time, especially during peak hours. This could be achieved by improving staffing levels, streamlining the ordering process, or expanding the seating capacity.

2. **Communication**: Improve communication with customers about wait times, especially during busy periods. This could be done through a text message or email system to notify customers when their table is ready.

3. **Menu Presentation**: Enhance the presentation of the dishes, particularly the hashes, to make them more visually appealing and easier to mix."
3,"tip: if ordering in the drive thru - either there is no speaker system or it's out of order - when the person wearing an apron walks up to the side of the menu and stares into your car that means \""Hi, can I take your order\"" There was a few seconds of awkward silence and wondering WTH this person was looking in the car for before we figured out she was there to take our order :)\n\nSince moving to the west valley from southern CA we've been itchin' to find a replacement for Alberto's or Taco San Pedro. Humberto's reminds me of awesome hole in the wall type Mexican food, but unfortunately still leaves something to be desired.\n\nWith that said here's info on what we had:\nIf you're from So Cal and have had Northgate's shrimp ceviche Humberto's comes awfully close.  Verdict - Ceviche - good.\nCheese quesadilla - cheesy - did the job\nNachos - good\n\nIf you've been out late partying it up and need to satisfy the munchies monster Humberto's should do.","tip if ordering in the drive thru either there is no speaker system or it's out of order when the person wearing an apron walks up to the side of the menu and stares into your car that means hi, can i take your order there was a few seconds of awkward silence and wondering wth this person was looking in the car for before we figured out she was there to take our order n nsince moving to the west valley from southern ca we've been itchin' to find a replacement for alberto's or taco san pedro. humberto's reminds me of awesome hole in the wall type mexican food, but unfortunately still leaves something to be desired. n nwith that said here's info on what we had nif you're from so cal and have had northgate's shrimp ceviche humberto's comes awfully close. verdict ceviche good. ncheese quesadilla cheesy did the job nnachos good n nif you've been out late partying it up and need to satisfy the munchies monster humberto's should do.","neutral, embarrassment, realization","[INST] A customer left us a 3-star review: 'tip if ordering in the drive thru either there is no speaker system or it's out of order when the person wearing an apron walks up to the side of the menu and stares into your car that means hi, can i take your order there was a few seconds of awkward silence and wondering wth this person was looking in the car for before we figured out she was there to take our order n nsince moving to the west valley from southern ca we've been itchin' to find a replacement for alberto's or taco san pedro. humberto's reminds me of awesome hole in the wall type mexican food, but unfortunately still leaves something to be desired. n nwith that said here's info on what we had nif you're from so cal and have had northgate's shrimp ceviche humberto's comes awfully close. verdict ceviche good. ncheese quesadilla cheesy did the job nnachos good n nif you've been out late partying it up and need to satisfy the munchies monster humberto's should do.' The customer feels neutral, embarrassment, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'tip if ordering in the drive thru either there is no speaker system or it's out of order when the person wearing an apron walks up to the side of the menu and stares into your car that means hi, can i take your order there was a few seconds of awkward silence and wondering wth this person was looking in the car for before we figured out she was there to take our order n nsince moving to the west valley from southern ca we've been itchin' to find a replacement for alberto's or taco san pedro. humberto's reminds me of awesome hole in the wall type mexican food, but unfortunately still leaves something to be desired. n nwith that said here's info on what we had nif you're from so cal and have had northgate's shrimp ceviche humberto's comes awfully close. verdict ceviche good. ncheese quesadilla cheesy did the job nnachos good n nif you've been out late partying it up and need to satisfy the munchies monster humberto's should do.' The customer feels neutral, embarrassment, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Drive-Thru Communication: Ensure the speaker system in the drive-thru is functioning properly and clearly communicates orders to the staff. If there's an issue, consider providing a backup method for taking orders, such as a microphone for the drive-thru attendant.

2. Staff Training: Train staff to approach drive-thru cars in a more professional and less confusing manner. They should clearly identify themselves and their purpose (taking orders) to avoid any awkward moments."
3,"I was here a few months ago buying a cherry-red Monogram Vernis bag that I've been lusting after.  I'm not a big fan of the Monogram Canvas or Multicolore lines, but I do like the Vernis.  The \""Pomme d'Amour\"" color really pops on the patent leather!  It'll be a great four-season bag.\n\nAs for the store itself...oh, you know....it's an LV boutique in a mall.  That means it's smaller than a flagship, and it's crowded as hell.  Shopping here is not terribly special.  The woman who helped me was pleasant enough, but had limited command of the English language.  In all, it was a surreal experience.","i was here a few months ago buying a cherry red monogram vernis bag that i've been lusting after. i'm not a big fan of the monogram canvas or multicolore lines, but i do like the vernis. the pomme d'amour color really pops on the patent leather! it'll be a great four season bag. n nas for the store itself...oh, you know....it's an lv boutique in a mall. that means it's smaller than a flagship, and it's crowded as hell. shopping here is not terribly special. the woman who helped me was pleasant enough, but had limited command of the english language. in all, it was a surreal experience.","love, approval, admiration","[INST] A customer left us a 3-star review: 'i was here a few months ago buying a cherry red monogram vernis bag that i've been lusting after. i'm not a big fan of the monogram canvas or multicolore lines, but i do like the vernis. the pomme d'amour color really pops on the patent leather! it'll be a great four season bag. n nas for the store itself...oh, you know....it's an lv boutique in a mall. that means it's smaller than a flagship, and it's crowded as hell. shopping here is not terribly special. the woman who helped me was pleasant enough, but had limited command of the english language. in all, it was a surreal experience.' The customer feels love, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i was here a few months ago buying a cherry red monogram vernis bag that i've been lusting after. i'm not a big fan of the monogram canvas or multicolore lines, but i do like the vernis. the pomme d'amour color really pops on the patent leather! it'll be a great four season bag. n nas for the store itself...oh, you know....it's an lv boutique in a mall. that means it's smaller than a flagship, and it's crowded as hell. shopping here is not terribly special. the woman who helped me was pleasant enough, but had limited command of the english language. in all, it was a surreal experience.' The customer feels love, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Expand the store space: To reduce the crowding issue, consider expanding the store or reorganizing the layout to provide more room for customers to browse comfortably.

2. Staff training: Offer language training and customer service workshops to improve the staff's English language skills and overall service quality. This will help create a more welcoming and engaging environment for customers.

3. Personalized attention: Train staff to provide more personalized attention to customers, such as offering assistance with product selection based on the customer's preferences and style."
3,"I decided to take my car here for repairs after someone hit my car at my work parking lot and I have to say they did a nice job with the paint, replacing my front bumper, and headlamps, however, once I turned on my lights my high beams come on.  \n\nI called and was told to come by so George can take a look at it, so I did.  He said he has to call the insurance company to get an approval for payment for the part.  Well a few days come by and still I didn't hear from them so I called to follow up and he says that I have to go to the dealer to get a letter saying that it happened from the accident.  What the heck is that?  They couldn't call me when they heard from the insurance or did they just come up with an excuse.  My high beams never were broken after the accident in the first place so I don't know what happened.  I'm sure that they should've checked if everything was working before I went to pick it up.\n\nNow when I drive at night with my lights on, people think I'm high beaming them so they high beam me...what am I supposed to?  \n\nThe only nice thing is that they were able to take care of the minor scratches on my car.","i decided to take my car here for repairs after someone hit my car at my work parking lot and i have to say they did a nice job with the paint, replacing my front bumper, and headlamps, however, once i turned on my lights my high beams come on. n ni called and was told to come by so george can take a look at it, so i did. he said he has to call the insurance company to get an approval for payment for the part. well a few days come by and still i didn't hear from them so i called to follow up and he says that i have to go to the dealer to get a letter saying that it happened from the accident. what the heck is that? they couldn't call me when they heard from the insurance or did they just come up with an excuse. my high beams never were broken after the accident in the first place so i don't know what happened. i'm sure that they should've checked if everything was working before i went to pick it up. n nnow when i drive at night with my lights on, people think i'm high beaming them so they high beam me...what am i supposed to? n nthe only nice thing is that they were able to take care of the minor scratches on my car.","neutral, approval, realization","[INST] A customer left us a 3-star review: 'i decided to take my car here for repairs after someone hit my car at my work parking lot and i have to say they did a nice job with the paint, replacing my front bumper, and headlamps, however, once i turned on my lights my high beams come on. n ni called and was told to come by so george can take a look at it, so i did. he said he has to call the insurance company to get an approval for payment for the part. well a few days come by and still i didn't hear from them so i called to follow up and he says that i have to go to the dealer to get a letter saying that it happened from the accident. what the heck is that? they couldn't call me when they heard from the insurance or did they just come up with an excuse. my high beams never were broken after the accident in the first place so i don't know what happened. i'm sure that they should've checked if everything was working before i went to pick it up. n nnow when i drive at night with my lights on, people think i'm high beaming them so they high beam me...what am i supposed to? n nthe only nice thing is that they were able to take care of the minor scratches on my car.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i decided to take my car here for repairs after someone hit my car at my work parking lot and i have to say they did a nice job with the paint, replacing my front bumper, and headlamps, however, once i turned on my lights my high beams come on. n ni called and was told to come by so george can take a look at it, so i did. he said he has to call the insurance company to get an approval for payment for the part. well a few days come by and still i didn't hear from them so i called to follow up and he says that i have to go to the dealer to get a letter saying that it happened from the accident. what the heck is that? they couldn't call me when they heard from the insurance or did they just come up with an excuse. my high beams never were broken after the accident in the first place so i don't know what happened. i'm sure that they should've checked if everything was working before i went to pick it up. n nnow when i drive at night with my lights on, people think i'm high beaming them so they high beam me...what am i supposed to? n nthe only nice thing is that they were able to take care of the minor scratches on my car.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps could be taken:

1. Prompt Communication: Ensure that the customer is regularly updated about the progress of their vehicle repairs, especially when there are unexpected issues or delays.

2. Thorough Inspection: Before returning the vehicle, perform a comprehensive check to ensure all parts and functions are working correctly.

3. Clear Explanation: When there are issues that require additional steps, such as contacting the insurance company, provide a clear explanation to the customer about why this is necessary and what the next steps will be."
3,"The staff could have been friendlier.  We were greeted by \""What do you want?\""  The food was O.K.  We ate there and everything was in Styrofoam.   I was expecting some plates.  The price wasn't bad. I will give it another try.",the staff could have been friendlier. we were greeted by what do you want? the food was o.k. we ate there and everything was in styrofoam. i was expecting some plates. the price wasn't bad. i will give it another try.,"optimism, approval, neutral","[INST] A customer left us a 3-star review: 'the staff could have been friendlier. we were greeted by what do you want? the food was o.k. we ate there and everything was in styrofoam. i was expecting some plates. the price wasn't bad. i will give it another try.' The customer feels optimism, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the staff could have been friendlier. we were greeted by what do you want? the food was o.k. we ate there and everything was in styrofoam. i was expecting some plates. the price wasn't bad. i will give it another try.' The customer feels optimism, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Train staff on providing friendly and welcoming service, emphasizing the importance of making customers feel valued.
2. Modify the initial greeting to be more welcoming and engaging, such as ""Welcome to our restaurant! How can I assist you today?""
3. Offer customers the option of dining on plates instead of styrofoam, if available.
4. Review pricing to ensure it is competitive and offers good value for the quality of food and service provided.
5. Encourage staff to follow up with customers after their visit to ask for feedback and address any concerns or issues they may have had."
3,"It is and will always be that late night restaurant that is super fast, semi lively, and satisfying. This place has totally surpassed its name by remotely being called \""F**cking Long\"" by many. It utterly appears to me as having one of the quickest service.. almost as fast as McDonalds.\n\nSince I first came to this place, the quality of the restaurant itself had changed dramatically.. only for the good though! Since the management changed a couple of times, the cleanliness of the environment had skyrocketed. There used to be an open area seafood, like the tanks you would see at 99 Ranch or any other Asian market, which was cool and all, but they got rid of it and added an extra table. The drinking water (thank god) was also one of the many things that they had switched around! Oh yea, I think they charge on soda refills, so beware!\n\nOf course, for food, you would most likely end up ordering the Pho whether it would be the soup or rice noodles, for example, the common  Pho Dac Biet (combination noodles). Sadly, they're kind of mean with the meatballs :( I would only see one floating around. On the other hand, also try the charbroiled pork chop, that one is pretty bomb as well. \n\nGirls, if you're looking for some Viet men or some late night attention, they would gladly tend to your needs and ignore majority of the customers. Don't forget, if there are other groups of girls who come in who, lets say, came back from clubbing, you would immediately become one of the rejectees and may have some difficulty getting employee attention. Real shit, they kind of flirt way too much. I know it's common elsewhere but sometimes.. I just want to eat my food and be treated equally! :\\","it is and will always be that late night restaurant that is super fast, semi lively, and satisfying. this place has totally surpassed its name by remotely being called f cking long by many. it utterly appears to me as having one of the quickest service.. almost as fast as mcdonalds. n nsince i first came to this place, the quality of the restaurant itself had changed dramatically.. only for the good though! since the management changed a couple of times, the cleanliness of the environment had skyrocketed. there used to be an open area seafood, like the tanks you would see at 99 ranch or any other asian market, which was cool and all, but they got rid of it and added an extra table. the drinking water thank god was also one of the many things that they had switched around! oh yea, i think they charge on soda refills, so beware! n nof course, for food, you would most likely end up ordering the pho whether it would be the soup or rice noodles, for example, the common pho dac biet combination noodles . sadly, they're kind of mean with the meatballs i would only see one floating around. on the other hand, also try the charbroiled pork chop, that one is pretty bomb as well. n ngirls, if you're looking for some viet men or some late night attention, they would gladly tend to your needs and ignore majority of the customers. don't forget, if there are other groups of girls who come in who, lets say, came back from clubbing, you would immediately become one of the rejectees and may have some difficulty getting employee attention. real shit, they kind of flirt way too much. i know it's common elsewhere but sometimes.. i just want to eat my food and be treated equally!","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'it is and will always be that late night restaurant that is super fast, semi lively, and satisfying. this place has totally surpassed its name by remotely being called f cking long by many. it utterly appears to me as having one of the quickest service.. almost as fast as mcdonalds. n nsince i first came to this place, the quality of the restaurant itself had changed dramatically.. only for the good though! since the management changed a couple of times, the cleanliness of the environment had skyrocketed. there used to be an open area seafood, like the tanks you would see at 99 ranch or any other asian market, which was cool and all, but they got rid of it and added an extra table. the drinking water thank god was also one of the many things that they had switched around! oh yea, i think they charge on soda refills, so beware! n nof course, for food, you would most likely end up ordering the pho whether it would be the soup or rice noodles, for example, the common pho dac biet combination noodles . sadly, they're kind of mean with the meatballs i would only see one floating around. on the other hand, also try the charbroiled pork chop, that one is pretty bomb as well. n ngirls, if you're looking for some viet men or some late night attention, they would gladly tend to your needs and ignore majority of the customers. don't forget, if there are other groups of girls who come in who, lets say, came back from clubbing, you would immediately become one of the rejectees and may have some difficulty getting employee attention. real shit, they kind of flirt way too much. i know it's common elsewhere but sometimes.. i just want to eat my food and be treated equally!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'it is and will always be that late night restaurant that is super fast, semi lively, and satisfying. this place has totally surpassed its name by remotely being called f cking long by many. it utterly appears to me as having one of the quickest service.. almost as fast as mcdonalds. n nsince i first came to this place, the quality of the restaurant itself had changed dramatically.. only for the good though! since the management changed a couple of times, the cleanliness of the environment had skyrocketed. there used to be an open area seafood, like the tanks you would see at 99 ranch or any other asian market, which was cool and all, but they got rid of it and added an extra table. the drinking water thank god was also one of the many things that they had switched around! oh yea, i think they charge on soda refills, so beware! n nof course, for food, you would most likely end up ordering the pho whether it would be the soup or rice noodles, for example, the common pho dac biet combination noodles . sadly, they're kind of mean with the meatballs i would only see one floating around. on the other hand, also try the charbroiled pork chop, that one is pretty bomb as well. n ngirls, if you're looking for some viet men or some late night attention, they would gladly tend to your needs and ignore majority of the customers. don't forget, if there are other groups of girls who come in who, lets say, came back from clubbing, you would immediately become one of the rejectees and may have some difficulty getting employee attention. real shit, they kind of flirt way too much. i know it's common elsewhere but sometimes.. i just want to eat my food and be treated equally!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Maintain the quick service: The customer appreciates the fast service, so ensure this aspect remains consistent.

2. Enhance cleanliness: The customer mentioned an improvement in cleanliness, so continue to prioritize cleanliness and maintain a high standard.

3. Address the water and soda refills: Clarify the policy on water and soda refills to avoid confusion.

4. Increase the quantity of meatballs in Pho dishes: The customer feels that the meatballs are sparse, so consider increasing the quantity to meet customer expectations."
3,"Chain restaurant that's just about okay for afternoon dining with friends. If I wasn't having beer at lunch I'd probably suggest eating someplace else. Food is good but in my experience their beer makes the meal. I've eaten here about half a dozen times during the past few years when in town for business weekends.\n\nIt is centrally located on the corner of Mill and Fifth Street in downtown Tempe, amongst quite a few other local restaurants. During my most recent visit I ordered a steak at lunch along with one of the seasonal brewed beers. Steak was okay but I wouldn't order it again. Beer was exceptional, so I wasn't unhappy overall.\n\nI love burgers and I think I'll stick to that as my primary choice when eating here in the future. I can't think of any times when service was particularly unsatisfactory, nor were there times when service really stood out as exceptional. I have almost always eaten here on a Saturday afternoon, and it's typically been fairly busy during the lunch hour. Never had a problem getting a table, which is important since I'm usually heading back for an afternoon conference session.\n\nI love the big glass beer mugs (not sure what size they are) but I can't always down the whole thing during a short lunch break (I'm a lightweight).\n\nOverall, good place to eat if you're hungry and in the downtown area, but I wouldn't go out of my way to get here.","chain restaurant that's just about okay for afternoon dining with friends. if i wasn't having beer at lunch i'd probably suggest eating someplace else. food is good but in my experience their beer makes the meal. i've eaten here about half a dozen times during the past few years when in town for business weekends. n nit is centrally located on the corner of mill and fifth street in downtown tempe, amongst quite a few other local restaurants. during my most recent visit i ordered a steak at lunch along with one of the seasonal brewed beers. steak was okay but i wouldn't order it again. beer was exceptional, so i wasn't unhappy overall. n ni love burgers and i think i'll stick to that as my primary choice when eating here in the future. i can't think of any times when service was particularly unsatisfactory, nor were there times when service really stood out as exceptional. i have almost always eaten here on a saturday afternoon, and it's typically been fairly busy during the lunch hour. never had a problem getting a table, which is important since i'm usually heading back for an afternoon conference session. n ni love the big glass beer mugs not sure what size they are but i can't always down the whole thing during a short lunch break i'm a lightweight . n noverall, good place to eat if you're hungry and in the downtown area, but i wouldn't go out of my way to get here.","approval, admiration, neutral","[INST] A customer left us a 3-star review: 'chain restaurant that's just about okay for afternoon dining with friends. if i wasn't having beer at lunch i'd probably suggest eating someplace else. food is good but in my experience their beer makes the meal. i've eaten here about half a dozen times during the past few years when in town for business weekends. n nit is centrally located on the corner of mill and fifth street in downtown tempe, amongst quite a few other local restaurants. during my most recent visit i ordered a steak at lunch along with one of the seasonal brewed beers. steak was okay but i wouldn't order it again. beer was exceptional, so i wasn't unhappy overall. n ni love burgers and i think i'll stick to that as my primary choice when eating here in the future. i can't think of any times when service was particularly unsatisfactory, nor were there times when service really stood out as exceptional. i have almost always eaten here on a saturday afternoon, and it's typically been fairly busy during the lunch hour. never had a problem getting a table, which is important since i'm usually heading back for an afternoon conference session. n ni love the big glass beer mugs not sure what size they are but i can't always down the whole thing during a short lunch break i'm a lightweight . n noverall, good place to eat if you're hungry and in the downtown area, but i wouldn't go out of my way to get here.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'chain restaurant that's just about okay for afternoon dining with friends. if i wasn't having beer at lunch i'd probably suggest eating someplace else. food is good but in my experience their beer makes the meal. i've eaten here about half a dozen times during the past few years when in town for business weekends. n nit is centrally located on the corner of mill and fifth street in downtown tempe, amongst quite a few other local restaurants. during my most recent visit i ordered a steak at lunch along with one of the seasonal brewed beers. steak was okay but i wouldn't order it again. beer was exceptional, so i wasn't unhappy overall. n ni love burgers and i think i'll stick to that as my primary choice when eating here in the future. i can't think of any times when service was particularly unsatisfactory, nor were there times when service really stood out as exceptional. i have almost always eaten here on a saturday afternoon, and it's typically been fairly busy during the lunch hour. never had a problem getting a table, which is important since i'm usually heading back for an afternoon conference session. n ni love the big glass beer mugs not sure what size they are but i can't always down the whole thing during a short lunch break i'm a lightweight . n noverall, good place to eat if you're hungry and in the downtown area, but i wouldn't go out of my way to get here.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Enhance the variety of food options, particularly for main courses like steak, to cater to a wider range of tastes.
2. Maintain the quality of the beer, as it seems to be a significant draw for this customer.
3. Offer smaller portions for beer in larger mugs, or consider providing take-out options for customers who can't finish their drinks during a short lunch break.
4. Consider offering special deals or discounts for customers who frequent the restaurant, as this customer has visited several times over the years."
3,"After sleeping in Wal-Mart parking lots for two nights straight, my two buddies and I were looking for a room to at least shower in. Preferably in a part of town where the shit in my car wouldn't get jacked. This place seemed nice enough and relatively close to the everything on the strip. After saying that I was the only one staying in the room, I paid the $110 for a nice room with a king size bed and a view of the stratosphere. \n\nOnce we got liquored up, the walk to the casinos seemed fine. My friend lost his money, my other friend got lost, and I just  drank bad beer on the sidewalk. In the end, we would've enjoyed seedy, but sometimes sketchy isn't always the best. Especially when my car is filled with everything I own.","after sleeping in wal mart parking lots for two nights straight, my two buddies and i were looking for a room to at least shower in. preferably in a part of town where the shit in my car wouldn't get jacked. this place seemed nice enough and relatively close to the everything on the strip. after saying that i was the only one staying in the room, i paid the 110 for a nice room with a king size bed and a view of the stratosphere. n nonce we got liquored up, the walk to the casinos seemed fine. my friend lost his money, my other friend got lost, and i just drank bad beer on the sidewalk. in the end, we would've enjoyed seedy, but sometimes sketchy isn't always the best. especially when my car is filled with everything i own.","neutral, approval, disappointment","[INST] A customer left us a 3-star review: 'after sleeping in wal mart parking lots for two nights straight, my two buddies and i were looking for a room to at least shower in. preferably in a part of town where the shit in my car wouldn't get jacked. this place seemed nice enough and relatively close to the everything on the strip. after saying that i was the only one staying in the room, i paid the 110 for a nice room with a king size bed and a view of the stratosphere. n nonce we got liquored up, the walk to the casinos seemed fine. my friend lost his money, my other friend got lost, and i just drank bad beer on the sidewalk. in the end, we would've enjoyed seedy, but sometimes sketchy isn't always the best. especially when my car is filled with everything i own.' The customer feels neutral, approval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'after sleeping in wal mart parking lots for two nights straight, my two buddies and i were looking for a room to at least shower in. preferably in a part of town where the shit in my car wouldn't get jacked. this place seemed nice enough and relatively close to the everything on the strip. after saying that i was the only one staying in the room, i paid the 110 for a nice room with a king size bed and a view of the stratosphere. n nonce we got liquored up, the walk to the casinos seemed fine. my friend lost his money, my other friend got lost, and i just drank bad beer on the sidewalk. in the end, we would've enjoyed seedy, but sometimes sketchy isn't always the best. especially when my car is filled with everything i own.' The customer feels neutral, approval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Safety: Address any concerns about the safety of the area surrounding the hotel. This could involve improving lighting, increasing security, or providing clearer information about safe places to park and walk.

2. Communication: Clarify the hotel's policies regarding the number of guests in a room. This customer was charged for a room assuming only one person would be staying, but it's unclear if this was communicated clearly.

3. Amenities: Improve the quality of the in-room amenities, such as the beer selection."
3,"I just stopped by to get some bottled water and juice...and I ended up buying a grip of stuff for breakfast tomorrow.  I think they must have cleaned-up the place since the 1st person who reviewed it.  I stopped-in at about 10:30 P.M. and it was not too busy, well stocked and the guy at check-out was nice (and a sight for sore eyes may I add).  He even checked the 2 egg cartons I was purchasing to make sure they weren't broken.  AWWW!!!  I'm glad I found this Albertson's on the way to my time share!","i just stopped by to get some bottled water and juice...and i ended up buying a grip of stuff for breakfast tomorrow. i think they must have cleaned up the place since the 1st person who reviewed it. i stopped in at about 10 30 p.m. and it was not too busy, well stocked and the guy at check out was nice and a sight for sore eyes may i add . he even checked the 2 egg cartons i was purchasing to make sure they weren't broken. awww!!! i'm glad i found this albertson's on the way to my time share!","joy, approval, neutral","[INST] A customer left us a 3-star review: 'i just stopped by to get some bottled water and juice...and i ended up buying a grip of stuff for breakfast tomorrow. i think they must have cleaned up the place since the 1st person who reviewed it. i stopped in at about 10 30 p.m. and it was not too busy, well stocked and the guy at check out was nice and a sight for sore eyes may i add . he even checked the 2 egg cartons i was purchasing to make sure they weren't broken. awww!!! i'm glad i found this albertson's on the way to my time share!' The customer feels joy, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i just stopped by to get some bottled water and juice...and i ended up buying a grip of stuff for breakfast tomorrow. i think they must have cleaned up the place since the 1st person who reviewed it. i stopped in at about 10 30 p.m. and it was not too busy, well stocked and the guy at check out was nice and a sight for sore eyes may i add . he even checked the 2 egg cartons i was purchasing to make sure they weren't broken. awww!!! i'm glad i found this albertson's on the way to my time share!' The customer feels joy, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To further improve the customer's experience, consider the following actions:

1. Maintain a clean and well-stocked store: The customer mentioned that the store seemed cleaner since their last visit. Continue to prioritize cleanliness and stocking to ensure a positive impression.

2. Offer a variety of products: The customer was pleased to find a variety of items for breakfast. Consider expanding your selection of breakfast items to cater to different tastes and dietary needs.

3. Provide excellent customer service: The friendly and helpful checkout clerk was a highlight of the customer's experience. Ensure that all staff members are trained to provide excellent customer service and are approachable and friendly."
3,"Bad feeling about foods and services. We came with 2 women, 3 men and 2 kids, the waiter fogot to bring the drink for us, the beef burn when they fried and used to make the salad.","bad feeling about foods and services. we came with 2 women, 3 men and 2 kids, the waiter fogot to bring the drink for us, the beef burn when they fried and used to make the salad.","disappointment, neutral, sadness","[INST] A customer left us a 3-star review: 'bad feeling about foods and services. we came with 2 women, 3 men and 2 kids, the waiter fogot to bring the drink for us, the beef burn when they fried and used to make the salad.' The customer feels disappointment, neutral, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'bad feeling about foods and services. we came with 2 women, 3 men and 2 kids, the waiter fogot to bring the drink for us, the beef burn when they fried and used to make the salad.' The customer feels disappointment, neutral, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's concerns about the food and service.

2. Apologize sincerely: Express regret for the inconvenience caused and assure the customer that their feedback is valued.

3. Offer a solution: Offer a complimentary meal or drink next time they visit to make up for the poor experience.

4. Address the specific issues: Investigate the reasons for the forgotten drinks and burnt beef. Train staff to ensure drinks are promptly served and food is cooked properly."
3,Located across from Lowe's.  Easy to be tempted by Ray's Pizza just a couple doors down though.  Their burritos are made in front of you there and served in a large basket.  Portions were generous but the prices were up there to match.  Parking isn't bad at all because of the Lowe's lot.,located across from lowe's. easy to be tempted by ray's pizza just a couple doors down though. their burritos are made in front of you there and served in a large basket. portions were generous but the prices were up there to match. parking isn't bad at all because of the lowe's lot.,"neutral, approval, realization","[INST] A customer left us a 3-star review: 'located across from lowe's. easy to be tempted by ray's pizza just a couple doors down though. their burritos are made in front of you there and served in a large basket. portions were generous but the prices were up there to match. parking isn't bad at all because of the lowe's lot.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'located across from lowe's. easy to be tempted by ray's pizza just a couple doors down though. their burritos are made in front of you there and served in a large basket. portions were generous but the prices were up there to match. parking isn't bad at all because of the lowe's lot.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Enhance the menu variety: Offer a wider range of food options to reduce the temptation of nearby restaurants like Ray's Pizza.

2. Improve pricing competitiveness: Review your pricing strategy to ensure it is competitive with other restaurants in the area.

3. Highlight unique selling points: Emphasize the quality and freshness of your food, as well as any other unique aspects of your restaurant that may set you apart from competitors.

4. Improve presentation: Make sure your food is visually appealing and well-presented, as this can enhance the overall dining experience."
3,"I tend to walk through Bally's on my way home from work and I walk by Nathan's Famous and look upon it with disdain.It appears on the surface to be a typical crappy food court fast-food joint.\n\nI've tried the Sbarro(i think it's a Sbarro) next door and the food there is fuckin atrocious, so I went with Nathan's one day.\n\nI'm really not a hot dog kind of guy, so I went with the Double Cheeseburger and Crinkle-Cut Fries.\n\nThe fries are pretty horrid.obviously frozen and not fresh.The true gem here was the cheeseburger.Greasy, succulent, and with a bun that isn't fancy or anything but it just works with the burger.I could probably go on a huge rant about how good this burger is, but I have a typing form of ADD.\n\nYou'll just have to take my word for it.\n\nAlso, there are some cute Latinas working the register there who are possibly jailbait.Be careful when flirting gentlemen.","i tend to walk through bally's on my way home from work and i walk by nathan's famous and look upon it with disdain.it appears on the surface to be a typical crappy food court fast food joint. n ni've tried the sbarro i think it's a sbarro next door and the food there is fuckin atrocious, so i went with nathan's one day. n ni'm really not a hot dog kind of guy, so i went with the double cheeseburger and crinkle cut fries. n nthe fries are pretty horrid.obviously frozen and not fresh.the true gem here was the cheeseburger.greasy, succulent, and with a bun that isn't fancy or anything but it just works with the burger.i could probably go on a huge rant about how good this burger is, but i have a typing form of add. n nyou'll just have to take my word for it. n nalso, there are some cute latinas working the register there who are possibly jailbait.be careful when flirting gentlemen.","disgust, annoyance, neutral","[INST] A customer left us a 3-star review: 'i tend to walk through bally's on my way home from work and i walk by nathan's famous and look upon it with disdain.it appears on the surface to be a typical crappy food court fast food joint. n ni've tried the sbarro i think it's a sbarro next door and the food there is fuckin atrocious, so i went with nathan's one day. n ni'm really not a hot dog kind of guy, so i went with the double cheeseburger and crinkle cut fries. n nthe fries are pretty horrid.obviously frozen and not fresh.the true gem here was the cheeseburger.greasy, succulent, and with a bun that isn't fancy or anything but it just works with the burger.i could probably go on a huge rant about how good this burger is, but i have a typing form of add. n nyou'll just have to take my word for it. n nalso, there are some cute latinas working the register there who are possibly jailbait.be careful when flirting gentlemen.' The customer feels disgust, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i tend to walk through bally's on my way home from work and i walk by nathan's famous and look upon it with disdain.it appears on the surface to be a typical crappy food court fast food joint. n ni've tried the sbarro i think it's a sbarro next door and the food there is fuckin atrocious, so i went with nathan's one day. n ni'm really not a hot dog kind of guy, so i went with the double cheeseburger and crinkle cut fries. n nthe fries are pretty horrid.obviously frozen and not fresh.the true gem here was the cheeseburger.greasy, succulent, and with a bun that isn't fancy or anything but it just works with the burger.i could probably go on a huge rant about how good this burger is, but i have a typing form of add. n nyou'll just have to take my word for it. n nalso, there are some cute latinas working the register there who are possibly jailbait.be careful when flirting gentlemen.' The customer feels disgust, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Fries: Improve the quality of the fries by using fresh potatoes and implementing better cooking techniques to ensure they are crispy and not frozen.

2. Food Presentation: Enhance the appearance of the food to make it more appealing, as the customer mentions that Nathan's appears to be a typical fast-food joint.

3. Cleanliness: Maintain a clean and hygienic environment to ensure customers feel comfortable and have a positive impression of the restaurant."
3,"This place is great, don't get me wrong... but I visited this place on Saturday at 2:30pm and there was a line about half as long as the salad bar counter!\n\nWe waited about 10 minutes to hit the register and then when we did and paid... I was asked if we wanted to sit out in the 100+ weather!\n\nThey had ran out of seats! \n\nSo we had to stand around for 10 minutes with our food on our trays until there was an open spot.\n\nCompared to their Rainbow location in Las Vegas, this place is pretty small and that's too bad because their food is very good... Just didn't like the wait. It would've been nice to have been warned by the person at the front door before we started down the salad bar.\n\nThat was my only gripe, everything else was just as good as last time.\n\nWe also had a coupon that we've gotten from the mail and lunch for two with drinks were under $22 after tax.\n\nI will still be coming to Sweet Tomatoes, their fresh tossed, won ton chicken happiness is to die for.","this place is great, don't get me wrong... but i visited this place on saturday at 2 30pm and there was a line about half as long as the salad bar counter! n nwe waited about 10 minutes to hit the register and then when we did and paid... i was asked if we wanted to sit out in the 100 weather! n nthey had ran out of seats! n nso we had to stand around for 10 minutes with our food on our trays until there was an open spot. n ncompared to their rainbow location in las vegas, this place is pretty small and that's too bad because their food is very good... just didn't like the wait. it would've been nice to have been warned by the person at the front door before we started down the salad bar. n nthat was my only gripe, everything else was just as good as last time. n nwe also had a coupon that we've gotten from the mail and lunch for two with drinks were under 22 after tax. n ni will still be coming to sweet tomatoes, their fresh tossed, won ton chicken happiness is to die for.","admiration, neutral, approval","[INST] A customer left us a 3-star review: 'this place is great, don't get me wrong... but i visited this place on saturday at 2 30pm and there was a line about half as long as the salad bar counter! n nwe waited about 10 minutes to hit the register and then when we did and paid... i was asked if we wanted to sit out in the 100 weather! n nthey had ran out of seats! n nso we had to stand around for 10 minutes with our food on our trays until there was an open spot. n ncompared to their rainbow location in las vegas, this place is pretty small and that's too bad because their food is very good... just didn't like the wait. it would've been nice to have been warned by the person at the front door before we started down the salad bar. n nthat was my only gripe, everything else was just as good as last time. n nwe also had a coupon that we've gotten from the mail and lunch for two with drinks were under 22 after tax. n ni will still be coming to sweet tomatoes, their fresh tossed, won ton chicken happiness is to die for.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this place is great, don't get me wrong... but i visited this place on saturday at 2 30pm and there was a line about half as long as the salad bar counter! n nwe waited about 10 minutes to hit the register and then when we did and paid... i was asked if we wanted to sit out in the 100 weather! n nthey had ran out of seats! n nso we had to stand around for 10 minutes with our food on our trays until there was an open spot. n ncompared to their rainbow location in las vegas, this place is pretty small and that's too bad because their food is very good... just didn't like the wait. it would've been nice to have been warned by the person at the front door before we started down the salad bar. n nthat was my only gripe, everything else was just as good as last time. n nwe also had a coupon that we've gotten from the mail and lunch for two with drinks were under 22 after tax. n ni will still be coming to sweet tomatoes, their fresh tossed, won ton chicken happiness is to die for.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider implementing the following changes:

1. Manage crowd control better, especially during peak hours. This could involve hiring more staff or implementing a queue system.

2. Improve communication with customers waiting in line. Inform them about wait times or any seating limitations.

3. Increase seating capacity, if possible, to accommodate more customers during busy hours.

4. Train staff to offer outdoor seating as an option when indoor seating is limited, and to inform customers about this option before they start down the salad bar.

5. Consider offering a ""VIP"" or priority seating option for customers who have waited a significant amount of time."
3,"After 30 mins of waiting for two open seats I finally got one.  We sat right in the middle in the second row of tables.  The first few acts were alright, I wouldn't quite describe it as incredibly ground breaking, but there are some interesting displays of light and precision choreography.  Other than that, there's not much you can do with a bunch of similarly-shaped women and sub-par acting.","after 30 mins of waiting for two open seats i finally got one. we sat right in the middle in the second row of tables. the first few acts were alright, i wouldn't quite describe it as incredibly ground breaking, but there are some interesting displays of light and precision choreography. other than that, there's not much you can do with a bunch of similarly shaped women and sub par acting.","approval, neutral, admiration","[INST] A customer left us a 3-star review: 'after 30 mins of waiting for two open seats i finally got one. we sat right in the middle in the second row of tables. the first few acts were alright, i wouldn't quite describe it as incredibly ground breaking, but there are some interesting displays of light and precision choreography. other than that, there's not much you can do with a bunch of similarly shaped women and sub par acting.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'after 30 mins of waiting for two open seats i finally got one. we sat right in the middle in the second row of tables. the first few acts were alright, i wouldn't quite describe it as incredibly ground breaking, but there are some interesting displays of light and precision choreography. other than that, there's not much you can do with a bunch of similarly shaped women and sub par acting.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Improve seating management: Ensure a more efficient seating process to reduce waiting times. This could involve better communication between staff and improved organization of seating arrangements.

2. Enhance the show: Focus on the acting and script development to provide a more engaging and groundbreaking performance. This could involve working with more diverse performers and investing in creative scriptwriting.

3. Lighting and choreography: Continue to invest in and refine the lighting and choreography aspects of the show, as these elements seem to have been well-received by the customer."
3,"Les filles du roi is a highly rated restaurant in books and this website. I found the service to be exemplary and the d\u00e9cor to be charming, old school style. But the food wasn't that great and neither were the main dish selections. My appetizer was made from filo dough and stuffed with honey, goat cheese and walnuts. It came with a spinach salad. This was the best part of the meal and very yummy tasting! Then I had the stuffed rabbit. It wasn't that tasty and I personally think \""Comme chez soi\""'s rabbit is 100 times better. My colleague had the traditional Quebec food platter and mentioned that most of it was tasteless too. So overall, I would avoid this place given the price to taste ratio.","les filles du roi is a highly rated restaurant in books and this website. i found the service to be exemplary and the d u00e9cor to be charming, old school style. but the food wasn't that great and neither were the main dish selections. my appetizer was made from filo dough and stuffed with honey, goat cheese and walnuts. it came with a spinach salad. this was the best part of the meal and very yummy tasting! then i had the stuffed rabbit. it wasn't that tasty and i personally think comme chez soi 's rabbit is 100 times better. my colleague had the traditional quebec food platter and mentioned that most of it was tasteless too. so overall, i would avoid this place given the price to taste ratio.","admiration, disappointment, disapproval","[INST] A customer left us a 3-star review: 'les filles du roi is a highly rated restaurant in books and this website. i found the service to be exemplary and the d u00e9cor to be charming, old school style. but the food wasn't that great and neither were the main dish selections. my appetizer was made from filo dough and stuffed with honey, goat cheese and walnuts. it came with a spinach salad. this was the best part of the meal and very yummy tasting! then i had the stuffed rabbit. it wasn't that tasty and i personally think comme chez soi 's rabbit is 100 times better. my colleague had the traditional quebec food platter and mentioned that most of it was tasteless too. so overall, i would avoid this place given the price to taste ratio.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'les filles du roi is a highly rated restaurant in books and this website. i found the service to be exemplary and the d u00e9cor to be charming, old school style. but the food wasn't that great and neither were the main dish selections. my appetizer was made from filo dough and stuffed with honey, goat cheese and walnuts. it came with a spinach salad. this was the best part of the meal and very yummy tasting! then i had the stuffed rabbit. it wasn't that tasty and i personally think comme chez soi 's rabbit is 100 times better. my colleague had the traditional quebec food platter and mentioned that most of it was tasteless too. so overall, i would avoid this place given the price to taste ratio.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Les Filles du Roi, we could focus on enhancing the main dish offerings, particularly the rabbit dish, as it was a point of disappointment for the customer. Comparing it unfavorably to Comme Chez Soi's rabbit suggests a need for improvement in taste and quality.

Additionally, we could consider offering a wider variety of main dish options to cater to diverse tastes and preferences. This could help ensure that there is something appealing for every customer.

Lastly, while the decor and service were appreciated, it's important to remember that a restaurant's success is largely based on the food."
3,"This bar is pretty awesome for the Las Vegas locals. They have themed night and such. Came here on a Monday the place was really packed with lots of girls!! Drinks are averagely priced if its not happy hour, but you can still spend alot if you leave your tab open and your sister keeps ordering drinks for other people!! Lol. They also have hookah here which is awesome. Nice bathrooms cant complain, the inside is pretty nice and the outside has good seating. Its in Town square which has a lot of nice stores and you can come here and relax after you've been shopping. Definitely recommend for locals and the wondering tourists.","this bar is pretty awesome for the las vegas locals. they have themed night and such. came here on a monday the place was really packed with lots of girls!! drinks are averagely priced if its not happy hour, but you can still spend alot if you leave your tab open and your sister keeps ordering drinks for other people!! lol. they also have hookah here which is awesome. nice bathrooms cant complain, the inside is pretty nice and the outside has good seating. its in town square which has a lot of nice stores and you can come here and relax after you've been shopping. definitely recommend for locals and the wondering tourists.","admiration, amusement, joy","[INST] A customer left us a 3-star review: 'this bar is pretty awesome for the las vegas locals. they have themed night and such. came here on a monday the place was really packed with lots of girls!! drinks are averagely priced if its not happy hour, but you can still spend alot if you leave your tab open and your sister keeps ordering drinks for other people!! lol. they also have hookah here which is awesome. nice bathrooms cant complain, the inside is pretty nice and the outside has good seating. its in town square which has a lot of nice stores and you can come here and relax after you've been shopping. definitely recommend for locals and the wondering tourists.' The customer feels admiration, amusement, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this bar is pretty awesome for the las vegas locals. they have themed night and such. came here on a monday the place was really packed with lots of girls!! drinks are averagely priced if its not happy hour, but you can still spend alot if you leave your tab open and your sister keeps ordering drinks for other people!! lol. they also have hookah here which is awesome. nice bathrooms cant complain, the inside is pretty nice and the outside has good seating. its in town square which has a lot of nice stores and you can come here and relax after you've been shopping. definitely recommend for locals and the wondering tourists.' The customer feels admiration, amusement, joy. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and cater to their preferences, consider the following improvements:

1. Maintain a consistent crowd: While themed nights may attract a larger audience, ensuring a balanced crowd on regular days could help create a more comfortable atmosphere for all customers.

2. Monitor tab usage: Implementing a clear tab policy, such as limiting the number of drinks one person can order for others, could help prevent excessive spending and ensure a fair experience for all customers.

3. Offer more affordable drink options during non-happy hour periods: This could help make the bar more appealing to a wider range of customers and prevent feelings of spending too much."
3,"After driving by Chicago Brewing Company countless times, I finally decided to stop by for Ken M.'s UYE last week. In short, the company was great, as was the brown ale. I sampled the Oatmeal Raisin Cookie brew... meh... not my thing. I split the wild game sliders with Norm and Tony (6 for $30) and my favorites were the rabbit, wild boar and bison. Honestly, I can't even remember what the others (alligator, antelope, rabbit/antelope mix) tasted like. It was a week ago, afterall.  If you're a fan of sliders, check it out since they're some of the more unique ones you'll find in the area.","after driving by chicago brewing company countless times, i finally decided to stop by for ken m.'s uye last week. in short, the company was great, as was the brown ale. i sampled the oatmeal raisin cookie brew... meh... not my thing. i split the wild game sliders with norm and tony 6 for 30 and my favorites were the rabbit, wild boar and bison. honestly, i can't even remember what the others alligator, antelope, rabbit antelope mix tasted like. it was a week ago, afterall. if you're a fan of sliders, check it out since they're some of the more unique ones you'll find in the area.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'after driving by chicago brewing company countless times, i finally decided to stop by for ken m.'s uye last week. in short, the company was great, as was the brown ale. i sampled the oatmeal raisin cookie brew... meh... not my thing. i split the wild game sliders with norm and tony 6 for 30 and my favorites were the rabbit, wild boar and bison. honestly, i can't even remember what the others alligator, antelope, rabbit antelope mix tasted like. it was a week ago, afterall. if you're a fan of sliders, check it out since they're some of the more unique ones you'll find in the area.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'after driving by chicago brewing company countless times, i finally decided to stop by for ken m.'s uye last week. in short, the company was great, as was the brown ale. i sampled the oatmeal raisin cookie brew... meh... not my thing. i split the wild game sliders with norm and tony 6 for 30 and my favorites were the rabbit, wild boar and bison. honestly, i can't even remember what the others alligator, antelope, rabbit antelope mix tasted like. it was a week ago, afterall. if you're a fan of sliders, check it out since they're some of the more unique ones you'll find in the area.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Menu Clarification: Ensure that the menu clearly indicates the ingredients and flavors of each dish, especially unique items like the Oatmeal Raisin Cookie Brew and the wild game sliders. This will help customers make informed decisions and reduce the likelihood of ordering something they may not enjoy.

2. Menu Rotation: Regularly rotate the menu to keep it fresh and exciting. This could help prevent customers from forgetting the details of certain dishes, as they may have a chance to try new items on future visits.

3. Staff Training: Train staff to provide detailed and engaging descriptions of menu items."
3,"These 1/2 price ticket booths are all over the strip, with nine locations from New York-New York on the south end to Circus Circus on the north end.  Very helpful staff is there to answer questions and provide information about the variety of shows that are for sale.  While they can't recommend a specific show, they are a font of knowledge and you can pump them with questions to get a good idea of the shows they think are the best.  Don't even think about grabbing a show in Vegas without hitting the Tix4Tonight booth first.  For $2-3 they also sell discounts for restaurants around the strip, some offering 50% off the price of an entree for everyone in the party.  Check it out.","these 1 2 price ticket booths are all over the strip, with nine locations from new york new york on the south end to circus circus on the north end. very helpful staff is there to answer questions and provide information about the variety of shows that are for sale. while they can't recommend a specific show, they are a font of knowledge and you can pump them with questions to get a good idea of the shows they think are the best. don't even think about grabbing a show in vegas without hitting the tix4tonight booth first. for 2 3 they also sell discounts for restaurants around the strip, some offering 50 off the price of an entree for everyone in the party. check it out.","neutral, approval, disapproval","[INST] A customer left us a 3-star review: 'these 1 2 price ticket booths are all over the strip, with nine locations from new york new york on the south end to circus circus on the north end. very helpful staff is there to answer questions and provide information about the variety of shows that are for sale. while they can't recommend a specific show, they are a font of knowledge and you can pump them with questions to get a good idea of the shows they think are the best. don't even think about grabbing a show in vegas without hitting the tix4tonight booth first. for 2 3 they also sell discounts for restaurants around the strip, some offering 50 off the price of an entree for everyone in the party. check it out.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'these 1 2 price ticket booths are all over the strip, with nine locations from new york new york on the south end to circus circus on the north end. very helpful staff is there to answer questions and provide information about the variety of shows that are for sale. while they can't recommend a specific show, they are a font of knowledge and you can pump them with questions to get a good idea of the shows they think are the best. don't even think about grabbing a show in vegas without hitting the tix4tonight booth first. for 2 3 they also sell discounts for restaurants around the strip, some offering 50 off the price of an entree for everyone in the party. check it out.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Enhance the variety of shows offered: The customer mentions visiting multiple booths, suggesting they may have seen the same shows multiple times. Offering a wider range of shows could keep their interest and encourage repeat visits.

2. Provide specific recommendations: While the staff is currently a ""font of knowledge,"" the customer might appreciate more personalized recommendations based on their preferences. This could be achieved through a brief questionnaire or profile system to help staff better understand the customer's tastes."
3,"Great place to watch an Iowa game if you are in the Phoenix area.  This place used to be intolerable when smoking was allowed, but had improved greatly since then. \n\nThere is a huge and loyal Iowa following in the Phoenix/Mesa area, so seats fill up quick.  Drinks are cheap, and the breakfast bar is greasy and hits the spot!  The food is typical bar food, but perfect for the beer munchies.  This bar will remind you of Iowa in a hurry.\n\nLooking for more Iowa Natives to review this bar, though.","great place to watch an iowa game if you are in the phoenix area. this place used to be intolerable when smoking was allowed, but had improved greatly since then. n nthere is a huge and loyal iowa following in the phoenix mesa area, so seats fill up quick. drinks are cheap, and the breakfast bar is greasy and hits the spot! the food is typical bar food, but perfect for the beer munchies. this bar will remind you of iowa in a hurry. n nlooking for more iowa natives to review this bar, though.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'great place to watch an iowa game if you are in the phoenix area. this place used to be intolerable when smoking was allowed, but had improved greatly since then. n nthere is a huge and loyal iowa following in the phoenix mesa area, so seats fill up quick. drinks are cheap, and the breakfast bar is greasy and hits the spot! the food is typical bar food, but perfect for the beer munchies. this bar will remind you of iowa in a hurry. n nlooking for more iowa natives to review this bar, though.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'great place to watch an iowa game if you are in the phoenix area. this place used to be intolerable when smoking was allowed, but had improved greatly since then. n nthere is a huge and loyal iowa following in the phoenix mesa area, so seats fill up quick. drinks are cheap, and the breakfast bar is greasy and hits the spot! the food is typical bar food, but perfect for the beer munchies. this bar will remind you of iowa in a hurry. n nlooking for more iowa natives to review this bar, though.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following actions:

1. Enhance communication: Reach out to the customer to thank them for their feedback and express our appreciation for their loyalty. This will show that we value their opinion and are open to feedback.

2. Improve food quality: While the customer appreciates the greasy bar food, we could explore options to offer healthier alternatives or improve the quality of our current offerings to cater to a wider range of preferences.

3. Expand seating capacity: Since seats fill up quickly, especially during Iowa games, we could consider expanding our seating area to accommodate more customers."
3,"Great location - off the beaten path but close enough to walk to everything. Staff was very nice. Room was beautifully decorated. And free Wifi, which is a godsend on vacation.\n\nUnfortunately, we were not crazy about anything else at the Apex Waterloo. The room was a giant dustball and my allergies went nuts as soon as we got in the room. You could see the particles swirling under the overhead lights. We were working on our computers in the room when housekeeping came by (about 4:30pm, which surprised us) and they were in the room for literally 3 minutes. I would say it might be due to our presence, but I could hear them enter and leave the room next door and they were only in there for 4 minutes (I could see the clock on my computer).\n\nWe were also a little weirded out by the lack of a top sheet on the bed, but this must be a normal thing for the region because the maids seemed really confused when we asked about it. That said, there was a four-inch gap between the top of the sheet and the mattress, which grossed me out. I'm not that germaphobic, but I really don't want to touch a mattress that's been used by hundreds/thousands of people. Beyond that, the bed itself was terribly uncomfortable and hubs and I found ourselves popping ibuprofen all day for the resulting back pain.\n\nThe room service food from Elliott's was fairly mediocre, though hubs said they mixed a mean cocktail. Would not return to this hotel.","great location off the beaten path but close enough to walk to everything. staff was very nice. room was beautifully decorated. and free wifi, which is a godsend on vacation. n nunfortunately, we were not crazy about anything else at the apex waterloo. the room was a giant dustball and my allergies went nuts as soon as we got in the room. you could see the particles swirling under the overhead lights. we were working on our computers in the room when housekeeping came by about 4 30pm, which surprised us and they were in the room for literally 3 minutes. i would say it might be due to our presence, but i could hear them enter and leave the room next door and they were only in there for 4 minutes i could see the clock on my computer . n nwe were also a little weirded out by the lack of a top sheet on the bed, but this must be a normal thing for the region because the maids seemed really confused when we asked about it. that said, there was a four inch gap between the top of the sheet and the mattress, which grossed me out. i'm not that germaphobic, but i really don't want to touch a mattress that's been used by hundreds thousands of people. beyond that, the bed itself was terribly uncomfortable and hubs and i found ourselves popping ibuprofen all day for the resulting back pain. n nthe room service food from elliott's was fairly mediocre, though hubs said they mixed a mean cocktail. would not return to this hotel.","surprise, admiration, neutral","[INST] A customer left us a 3-star review: 'great location off the beaten path but close enough to walk to everything. staff was very nice. room was beautifully decorated. and free wifi, which is a godsend on vacation. n nunfortunately, we were not crazy about anything else at the apex waterloo. the room was a giant dustball and my allergies went nuts as soon as we got in the room. you could see the particles swirling under the overhead lights. we were working on our computers in the room when housekeeping came by about 4 30pm, which surprised us and they were in the room for literally 3 minutes. i would say it might be due to our presence, but i could hear them enter and leave the room next door and they were only in there for 4 minutes i could see the clock on my computer . n nwe were also a little weirded out by the lack of a top sheet on the bed, but this must be a normal thing for the region because the maids seemed really confused when we asked about it. that said, there was a four inch gap between the top of the sheet and the mattress, which grossed me out. i'm not that germaphobic, but i really don't want to touch a mattress that's been used by hundreds thousands of people. beyond that, the bed itself was terribly uncomfortable and hubs and i found ourselves popping ibuprofen all day for the resulting back pain. n nthe room service food from elliott's was fairly mediocre, though hubs said they mixed a mean cocktail. would not return to this hotel.' The customer feels surprise, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'great location off the beaten path but close enough to walk to everything. staff was very nice. room was beautifully decorated. and free wifi, which is a godsend on vacation. n nunfortunately, we were not crazy about anything else at the apex waterloo. the room was a giant dustball and my allergies went nuts as soon as we got in the room. you could see the particles swirling under the overhead lights. we were working on our computers in the room when housekeeping came by about 4 30pm, which surprised us and they were in the room for literally 3 minutes. i would say it might be due to our presence, but i could hear them enter and leave the room next door and they were only in there for 4 minutes i could see the clock on my computer . n nwe were also a little weirded out by the lack of a top sheet on the bed, but this must be a normal thing for the region because the maids seemed really confused when we asked about it. that said, there was a four inch gap between the top of the sheet and the mattress, which grossed me out. i'm not that germaphobic, but i really don't want to touch a mattress that's been used by hundreds thousands of people. beyond that, the bed itself was terribly uncomfortable and hubs and i found ourselves popping ibuprofen all day for the resulting back pain. n nthe room service food from elliott's was fairly mediocre, though hubs said they mixed a mean cocktail. would not return to this hotel.' The customer feels surprise, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Apex Waterloo, the following steps could be taken:

1. Cleanliness: Address the customer's concerns about dust and allergens by implementing a more thorough cleaning process for the rooms, particularly focusing on areas that might be overlooked, such as under the overhead lights.

2. Housekeeping: Ensure that housekeeping notifies guests before entering the room and provides a reasonable amount of time for guests to vacate the room. Also, consider extending housekeeping hours to accommodate guests who may be working in their rooms during the day."
3,Clean little taco shop normal selection of stuff.\n\nGoing with fish taco lunch special.  I have had a hard time finding a really good fish taco in Vegas.  So after trying the fish tacos I'm still searching.  However the rice actually had some flavor and the beans tasted like they were made in house.  The service was better than I need for a taco shop.  I will give them another shot because I liked their rice and beans.,clean little taco shop normal selection of stuff. n ngoing with fish taco lunch special. i have had a hard time finding a really good fish taco in vegas. so after trying the fish tacos i'm still searching. however the rice actually had some flavor and the beans tasted like they were made in house. the service was better than i need for a taco shop. i will give them another shot because i liked their rice and beans.,"admiration, approval, love","[INST] A customer left us a 3-star review: 'clean little taco shop normal selection of stuff. n ngoing with fish taco lunch special. i have had a hard time finding a really good fish taco in vegas. so after trying the fish tacos i'm still searching. however the rice actually had some flavor and the beans tasted like they were made in house. the service was better than i need for a taco shop. i will give them another shot because i liked their rice and beans.' The customer feels admiration, approval, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'clean little taco shop normal selection of stuff. n ngoing with fish taco lunch special. i have had a hard time finding a really good fish taco in vegas. so after trying the fish tacos i'm still searching. however the rice actually had some flavor and the beans tasted like they were made in house. the service was better than i need for a taco shop. i will give them another shot because i liked their rice and beans.' The customer feels admiration, approval, love. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and potentially offer a ""really good fish taco"" that they've been searching for in Vegas, consider the following improvements:

1. Improve the fish taco recipe: Experiment with different types of fish, marinades, and toppings to create a unique and delicious fish taco that stands out from the competition.

2. Maintain consistency in flavor: Ensure that the quality and flavor of the fish tacos are consistent across all orders to meet customer expectations."
3,"$0.39 tacos?! Yes please.\n\nIt's not gourmet. It's cheap and it does the trick. Only a few blocks from the Premium Outlets, it's become a favourite spot to grab a quick bite when I'm in the area.\n\nWhat I love more than anything is the Del Taco Inferno hot sauce. I use it at a clip of one packet per taco and take some for the road.\n\nFast and cheap. If you take a cab, be sure to offer your driver a taco or two!","0.39 tacos?! yes please. n nit's not gourmet. it's cheap and it does the trick. only a few blocks from the premium outlets, it's become a favourite spot to grab a quick bite when i'm in the area. n nwhat i love more than anything is the del taco inferno hot sauce. i use it at a clip of one packet per taco and take some for the road. n nfast and cheap. if you take a cab, be sure to offer your driver a taco or two!","love, approval, neutral","[INST] A customer left us a 3-star review: '0.39 tacos?! yes please. n nit's not gourmet. it's cheap and it does the trick. only a few blocks from the premium outlets, it's become a favourite spot to grab a quick bite when i'm in the area. n nwhat i love more than anything is the del taco inferno hot sauce. i use it at a clip of one packet per taco and take some for the road. n nfast and cheap. if you take a cab, be sure to offer your driver a taco or two!' The customer feels love, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: '0.39 tacos?! yes please. n nit's not gourmet. it's cheap and it does the trick. only a few blocks from the premium outlets, it's become a favourite spot to grab a quick bite when i'm in the area. n nwhat i love more than anything is the del taco inferno hot sauce. i use it at a clip of one packet per taco and take some for the road. n nfast and cheap. if you take a cab, be sure to offer your driver a taco or two!' The customer feels love, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Portion Size: Although the customer finds the price reasonable, increasing the portion size of the tacos might be appreciated.

2. Quality: While the customer values the affordability, they also mention that the food is not gourmet. Enhancing the quality of the food could lead to a more positive overall experience.

3. Amenities: Since the customer mentions they often visit when in the area, offering additional amenities such as free Wi-Fi, comfortable seating, or even outdoor seating could make the dining experience more enjoyable."
3,"Went here for dinner last Thursday and the food was good.  I had the Ahi appetizer and salmon along with 2 beers for $50, which is very reasonably priced for Vegas.  The atmosphere was nice and i enjoyed the game while I had my dinner.  The only reason for 3 stars was the service.  It was not a very comfortable place to eat as I had to track down a menu and seek out the bartender to place the order.  Also, the bartender looked like she just lost a $1000 bet at the roulette table and wasn't very friendly.  I would go back, but would order take out and bring back to my room.","went here for dinner last thursday and the food was good. i had the ahi appetizer and salmon along with 2 beers for 50, which is very reasonably priced for vegas. the atmosphere was nice and i enjoyed the game while i had my dinner. the only reason for 3 stars was the service. it was not a very comfortable place to eat as i had to track down a menu and seek out the bartender to place the order. also, the bartender looked like she just lost a 1000 bet at the roulette table and wasn't very friendly. i would go back, but would order take out and bring back to my room.","joy, neutral, admiration","[INST] A customer left us a 3-star review: 'went here for dinner last thursday and the food was good. i had the ahi appetizer and salmon along with 2 beers for 50, which is very reasonably priced for vegas. the atmosphere was nice and i enjoyed the game while i had my dinner. the only reason for 3 stars was the service. it was not a very comfortable place to eat as i had to track down a menu and seek out the bartender to place the order. also, the bartender looked like she just lost a 1000 bet at the roulette table and wasn't very friendly. i would go back, but would order take out and bring back to my room.' The customer feels joy, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'went here for dinner last thursday and the food was good. i had the ahi appetizer and salmon along with 2 beers for 50, which is very reasonably priced for vegas. the atmosphere was nice and i enjoyed the game while i had my dinner. the only reason for 3 stars was the service. it was not a very comfortable place to eat as i had to track down a menu and seek out the bartender to place the order. also, the bartender looked like she just lost a 1000 bet at the roulette table and wasn't very friendly. i would go back, but would order take out and bring back to my room.' The customer feels joy, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider implementing the following changes:

1. Improve menu availability: Ensure menus are easily accessible for customers upon seating.

2. Enhance staff friendliness: Train staff to maintain a positive and welcoming demeanor, even during challenging situations.

3. Streamline ordering process: Simplify the ordering process to make it more efficient and comfortable for customers.

4. Consider offering take-out options: Offer a take-out menu for customers who prefer to dine in the comfort of their own rooms.

5. Provide feedback opportunities: Encourage customers to share their experiences and suggestions for improvement through surveys or feedback forms."
3,"I went here for a friend's birthday. The prices were somewhat steep but the burgers were the best I ever had in my life. Huge mouth watering burgers made by the angels in heaven and descended by a gravity ray in my plate. (Then again, I'm usually frugal so my standards are low)\n\nVery wide variety of burgers, decent service with mediocre small table seating typical to broke bars/pubs that try to look classy.\n\nI had the big Ralph and it was hands down the best burger I've had in my life. The only reason my review is not a solid 5/5 is due to the prices (15$ for a damn burger man, ouch!) and the interior is, in my opinion, poorly decorated for a place that tries to look classier than the typical burger joint.","i went here for a friend's birthday. the prices were somewhat steep but the burgers were the best i ever had in my life. huge mouth watering burgers made by the angels in heaven and descended by a gravity ray in my plate. then again, i'm usually frugal so my standards are low n nvery wide variety of burgers, decent service with mediocre small table seating typical to broke bars pubs that try to look classy. n ni had the big ralph and it was hands down the best burger i've had in my life. the only reason my review is not a solid 5 5 is due to the prices 15 for a damn burger man, ouch! and the interior is, in my opinion, poorly decorated for a place that tries to look classier than the typical burger joint.","admiration, approval, joy","[INST] A customer left us a 3-star review: 'i went here for a friend's birthday. the prices were somewhat steep but the burgers were the best i ever had in my life. huge mouth watering burgers made by the angels in heaven and descended by a gravity ray in my plate. then again, i'm usually frugal so my standards are low n nvery wide variety of burgers, decent service with mediocre small table seating typical to broke bars pubs that try to look classy. n ni had the big ralph and it was hands down the best burger i've had in my life. the only reason my review is not a solid 5 5 is due to the prices 15 for a damn burger man, ouch! and the interior is, in my opinion, poorly decorated for a place that tries to look classier than the typical burger joint.' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i went here for a friend's birthday. the prices were somewhat steep but the burgers were the best i ever had in my life. huge mouth watering burgers made by the angels in heaven and descended by a gravity ray in my plate. then again, i'm usually frugal so my standards are low n nvery wide variety of burgers, decent service with mediocre small table seating typical to broke bars pubs that try to look classy. n ni had the big ralph and it was hands down the best burger i've had in my life. the only reason my review is not a solid 5 5 is due to the prices 15 for a damn burger man, ouch! and the interior is, in my opinion, poorly decorated for a place that tries to look classier than the typical burger joint.' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially increase their rating, consider the following suggestions:

1. Maintain the high-quality burgers: Continue to offer mouthwatering, unique burgers that meet the customer's standards.

2. Address pricing concerns: Offer promotions or discounts for special occasions like birthdays, or provide a more affordable menu option for customers who are budget-conscious.

3. Enhance the interior decor: Improve the ambiance by updating the decor to create a more inviting and classy atmosphere that aligns with the quality of the food."
3,"Hungry and craving Mexican food in the Venetian? This is a pretty good place to go. The portions are big and the restaurant itself is nice. It is right next to the canal so you can wave at the gondolas going by. \n\nI agree with the other guy. The food was solid.  We ordered the carne asada tacos which came with 3 tacos and a side of rice and beans. It was good, but we weren't raving over it. THE POSOLE THOUGH. It was my first time having Posole (I was surprised it was green) and it was really tasty. My friend knows her food and she loved it as well. We kept wanting to go back for more Posole, but didn't have the chance to.","hungry and craving mexican food in the venetian? this is a pretty good place to go. the portions are big and the restaurant itself is nice. it is right next to the canal so you can wave at the gondolas going by. n ni agree with the other guy. the food was solid. we ordered the carne asada tacos which came with 3 tacos and a side of rice and beans. it was good, but we weren't raving over it. the posole though. it was my first time having posole i was surprised it was green and it was really tasty. my friend knows her food and she loved it as well. we kept wanting to go back for more posole, but didn't have the chance to.","admiration, approval, surprise","[INST] A customer left us a 3-star review: 'hungry and craving mexican food in the venetian? this is a pretty good place to go. the portions are big and the restaurant itself is nice. it is right next to the canal so you can wave at the gondolas going by. n ni agree with the other guy. the food was solid. we ordered the carne asada tacos which came with 3 tacos and a side of rice and beans. it was good, but we weren't raving over it. the posole though. it was my first time having posole i was surprised it was green and it was really tasty. my friend knows her food and she loved it as well. we kept wanting to go back for more posole, but didn't have the chance to.' The customer feels admiration, approval, surprise. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'hungry and craving mexican food in the venetian? this is a pretty good place to go. the portions are big and the restaurant itself is nice. it is right next to the canal so you can wave at the gondolas going by. n ni agree with the other guy. the food was solid. we ordered the carne asada tacos which came with 3 tacos and a side of rice and beans. it was good, but we weren't raving over it. the posole though. it was my first time having posole i was surprised it was green and it was really tasty. my friend knows her food and she loved it as well. we kept wanting to go back for more posole, but didn't have the chance to.' The customer feels admiration, approval, surprise. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Enhance the flavors of the carne asada tacos to make them more appealing and potentially ""raving"" for the customer.

2. Provide more information about the posole, such as its ingredients or preparation method, to educate customers about this dish and create anticipation for their first taste.

3. Offer a return visit incentive, such as a discount or complimentary item, to encourage the customer to come back and enjoy more posole.

4. Consider offering a wider variety of Mexican dishes to cater to different tastes and preferences, ensuring that there is something for everyone on the menu."
3,"I've tried the Sushi Room twice using a Groupon. Even with the discount, the prices were fairly high for about average sushi. \n\nCalifornia Roll - Average taste. They didn't cut the roll evenly, so your first might be a mouthful and your last could be scraps. This is tough when sharing.\n\nKappa Roll - I am very impressed by this roll. I've never had a cucumber wrapping on sushi, and it tastes delightful and refreshing. It's slippery and falls apart easily when using chop sticks, though. \n\nCaterpillar Roll - It was just Ok. We came with a newbie sushi-eater and I was excited to have her try this one. It didn't impress like it has at other restaurants. They did arrange the roll in a clever \""S\"" caterpillar formation.\n\nVegas Roll - Average. \n\nOne friend ordered the red Sangria that I sipped and liked. Light and simple.\n\nThe decor of the Sushi Room is cool. They've got some interesting fixtures, a relatively ornate aquarium, and a patio that blends nicely with an open wall. The \""Living Room\"" next door is a neat looking lounge with similar architecture. We all remarked that these buildings had a classy, almost European look.\n\nOverall, I would go here if I had a Groupon. With the long distance from my house, quality and price, I will look elsewhere before venturing out again.","i've tried the sushi room twice using a groupon. even with the discount, the prices were fairly high for about average sushi. n ncalifornia roll average taste. they didn't cut the roll evenly, so your first might be a mouthful and your last could be scraps. this is tough when sharing. n nkappa roll i am very impressed by this roll. i've never had a cucumber wrapping on sushi, and it tastes delightful and refreshing. it's slippery and falls apart easily when using chop sticks, though. n ncaterpillar roll it was just ok. we came with a newbie sushi eater and i was excited to have her try this one. it didn't impress like it has at other restaurants. they did arrange the roll in a clever s caterpillar formation. n nvegas roll average. n none friend ordered the red sangria that i sipped and liked. light and simple. n nthe decor of the sushi room is cool. they've got some interesting fixtures, a relatively ornate aquarium, and a patio that blends nicely with an open wall. the living room next door is a neat looking lounge with similar architecture. we all remarked that these buildings had a classy, almost european look. n noverall, i would go here if i had a groupon. with the long distance from my house, quality and price, i will look elsewhere before venturing out again.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'i've tried the sushi room twice using a groupon. even with the discount, the prices were fairly high for about average sushi. n ncalifornia roll average taste. they didn't cut the roll evenly, so your first might be a mouthful and your last could be scraps. this is tough when sharing. n nkappa roll i am very impressed by this roll. i've never had a cucumber wrapping on sushi, and it tastes delightful and refreshing. it's slippery and falls apart easily when using chop sticks, though. n ncaterpillar roll it was just ok. we came with a newbie sushi eater and i was excited to have her try this one. it didn't impress like it has at other restaurants. they did arrange the roll in a clever s caterpillar formation. n nvegas roll average. n none friend ordered the red sangria that i sipped and liked. light and simple. n nthe decor of the sushi room is cool. they've got some interesting fixtures, a relatively ornate aquarium, and a patio that blends nicely with an open wall. the living room next door is a neat looking lounge with similar architecture. we all remarked that these buildings had a classy, almost european look. n noverall, i would go here if i had a groupon. with the long distance from my house, quality and price, i will look elsewhere before venturing out again.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i've tried the sushi room twice using a groupon. even with the discount, the prices were fairly high for about average sushi. n ncalifornia roll average taste. they didn't cut the roll evenly, so your first might be a mouthful and your last could be scraps. this is tough when sharing. n nkappa roll i am very impressed by this roll. i've never had a cucumber wrapping on sushi, and it tastes delightful and refreshing. it's slippery and falls apart easily when using chop sticks, though. n ncaterpillar roll it was just ok. we came with a newbie sushi eater and i was excited to have her try this one. it didn't impress like it has at other restaurants. they did arrange the roll in a clever s caterpillar formation. n nvegas roll average. n none friend ordered the red sangria that i sipped and liked. light and simple. n nthe decor of the sushi room is cool. they've got some interesting fixtures, a relatively ornate aquarium, and a patio that blends nicely with an open wall. the living room next door is a neat looking lounge with similar architecture. we all remarked that these buildings had a classy, almost european look. n noverall, i would go here if i had a groupon. with the long distance from my house, quality and price, i will look elsewhere before venturing out again.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Equally distribute sushi rolls: Ensure that sushi rolls are cut evenly to provide a consistent eating experience, especially when sharing.

2. Improve the taste of California rolls: Enhance the taste of California rolls to make them more appealing to customers.

3. Maintain the quality of caterpillar rolls: Work on improving the taste and presentation of caterpillar rolls to meet the customer's expectations."
3,"First timer here and I can't believe I actually paid $20 for a one day pass. Not even a free trial. Gym was super packed and machines were a good wait. Other than that, they've got every machine. This gym is OKAY.","first timer here and i can't believe i actually paid 20 for a one day pass. not even a free trial. gym was super packed and machines were a good wait. other than that, they've got every machine. this gym is okay.","surprise, admiration, excitement","[INST] A customer left us a 3-star review: 'first timer here and i can't believe i actually paid 20 for a one day pass. not even a free trial. gym was super packed and machines were a good wait. other than that, they've got every machine. this gym is okay.' The customer feels surprise, admiration, excitement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'first timer here and i can't believe i actually paid 20 for a one day pass. not even a free trial. gym was super packed and machines were a good wait. other than that, they've got every machine. this gym is okay.' The customer feels surprise, admiration, excitement. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Offer a free trial period: Providing a free trial period can help potential customers test the gym facilities before committing to a paid membership. This can help manage customer expectations and ensure they are satisfied with the services before making a financial commitment.

2. Manage gym capacity: To reduce overcrowding, consider implementing a system to limit the number of members during peak hours. This could involve offering flexible membership options, such as off-peak hours or unlimited access to certain equipment."
3,"Not really on the strip, that's too bad because it's pretty nice.\n\nI would say it's less classy/luxurious but very urban, rocker like. My friend told me about this great steak and eggs cafe they have for only $7.77, gotta check it out next time.","not really on the strip, that's too bad because it's pretty nice. n ni would say it's less classy luxurious but very urban, rocker like. my friend told me about this great steak and eggs cafe they have for only 7.77, gotta check it out next time.","admiration, disappointment, disapproval","[INST] A customer left us a 3-star review: 'not really on the strip, that's too bad because it's pretty nice. n ni would say it's less classy luxurious but very urban, rocker like. my friend told me about this great steak and eggs cafe they have for only 7.77, gotta check it out next time.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'not really on the strip, that's too bad because it's pretty nice. n ni would say it's less classy luxurious but very urban, rocker like. my friend told me about this great steak and eggs cafe they have for only 7.77, gotta check it out next time.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could:

1. Highlight the proximity to the strip more prominently in our marketing materials, as this seems to be a significant factor for them.

2. Enhance the ambiance to make it feel more classy and luxurious, while maintaining its urban, rocker-like charm.

3. Promote the affordable steak and eggs cafe more effectively, as this seems to be a popular and attractive offering for the customer.

4. Consider offering a complimentary visit to the strip or a nearby attraction to make up for the perceived inconvenience of the location."
3,"Just like any other platos the move gives them a bigger selection of the usual 'in' fashion. It was kind of like forever 21 tho with the styles that are popular atm. I'm not into shirts that cover half a nipple haha they had some great shoes tho, so somewhere there's something you'd like. \n\nHowever a few of the workers (not all)  are just rude and their tone of voice is very dry, and demeaning. I'll never come here again.","just like any other platos the move gives them a bigger selection of the usual 'in' fashion. it was kind of like forever 21 tho with the styles that are popular atm. i'm not into shirts that cover half a nipple haha they had some great shoes tho, so somewhere there's something you'd like. n nhowever a few of the workers not all are just rude and their tone of voice is very dry, and demeaning. i'll never come here again.","amusement, disapproval, annoyance","[INST] A customer left us a 3-star review: 'just like any other platos the move gives them a bigger selection of the usual 'in' fashion. it was kind of like forever 21 tho with the styles that are popular atm. i'm not into shirts that cover half a nipple haha they had some great shoes tho, so somewhere there's something you'd like. n nhowever a few of the workers not all are just rude and their tone of voice is very dry, and demeaning. i'll never come here again.' The customer feels amusement, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'just like any other platos the move gives them a bigger selection of the usual 'in' fashion. it was kind of like forever 21 tho with the styles that are popular atm. i'm not into shirts that cover half a nipple haha they had some great shoes tho, so somewhere there's something you'd like. n nhowever a few of the workers not all are just rude and their tone of voice is very dry, and demeaning. i'll never come here again.' The customer feels amusement, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Fashion Selection: While we aim to offer a wide variety of popular styles, we can consider offering a more diverse range to cater to a broader audience. This might include options that are less revealing, as mentioned in the review.

2. Staff Attitude: It's crucial to ensure that all our staff members maintain a friendly, welcoming, and respectful tone of voice. Training sessions could be conducted to emphasize the importance of customer service and handling feedback constructively.

3. Customer Feedback: Encourage customers to share their feedback, both positive and negative, as it provides valuable insights for improvement."
3,"I've eaten at this HAG location twice.  Each time, the wait staff were attentive and responsive.  It's a limited menu - but portions are substantial.  The fries are above average and I rate the shakes as O.K.  It detracts from the shakes that they are served in cheap plastic cups.  I thought the burger was good - with a fresh bun, good meat and garnishes.  Even the minimal single burger is big, my wife could only eat half of her burger.  The shtick involved with the whole faux medical thing is cheesy but tolerable.  It was kind of fun watching others get spanked and teased by HAG staff.","i've eaten at this hag location twice. each time, the wait staff were attentive and responsive. it's a limited menu but portions are substantial. the fries are above average and i rate the shakes as o.k. it detracts from the shakes that they are served in cheap plastic cups. i thought the burger was good with a fresh bun, good meat and garnishes. even the minimal single burger is big, my wife could only eat half of her burger. the shtick involved with the whole faux medical thing is cheesy but tolerable. it was kind of fun watching others get spanked and teased by hag staff.","amusement, joy, approval","[INST] A customer left us a 3-star review: 'i've eaten at this hag location twice. each time, the wait staff were attentive and responsive. it's a limited menu but portions are substantial. the fries are above average and i rate the shakes as o.k. it detracts from the shakes that they are served in cheap plastic cups. i thought the burger was good with a fresh bun, good meat and garnishes. even the minimal single burger is big, my wife could only eat half of her burger. the shtick involved with the whole faux medical thing is cheesy but tolerable. it was kind of fun watching others get spanked and teased by hag staff.' The customer feels amusement, joy, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i've eaten at this hag location twice. each time, the wait staff were attentive and responsive. it's a limited menu but portions are substantial. the fries are above average and i rate the shakes as o.k. it detracts from the shakes that they are served in cheap plastic cups. i thought the burger was good with a fresh bun, good meat and garnishes. even the minimal single burger is big, my wife could only eat half of her burger. the shtick involved with the whole faux medical thing is cheesy but tolerable. it was kind of fun watching others get spanked and teased by hag staff.' The customer feels amusement, joy, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially increase their satisfaction, consider the following suggestions:

1. Upgrade the servingware for shakes: Replace the cheap plastic cups with more durable, high-quality cups to enhance the overall dining experience.

2. Enhance the ambiance: Address the ""cheesy"" aspect of the faux medical theme by refining the decor or presentation to make it more appealing to a broader audience.

3. Offer additional menu options: Expand the menu to cater to a wider range of preferences and dietary needs, which may encourage the customer to return more frequently."
3,"I loved the tossed salad. The reason I ate here was because they had sushi...big mistake, it wasn't good at all...but I found other things that I loved. $19.99 lunch buffet and it includes your soda.","i loved the tossed salad. the reason i ate here was because they had sushi...big mistake, it wasn't good at all...but i found other things that i loved. 19.99 lunch buffet and it includes your soda.","love, approval, admiration","[INST] A customer left us a 3-star review: 'i loved the tossed salad. the reason i ate here was because they had sushi...big mistake, it wasn't good at all...but i found other things that i loved. 19.99 lunch buffet and it includes your soda.' The customer feels love, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i loved the tossed salad. the reason i ate here was because they had sushi...big mistake, it wasn't good at all...but i found other things that i loved. 19.99 lunch buffet and it includes your soda.' The customer feels love, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, focus on enhancing the sushi quality and consistency. Here are some specific actions:

1. Investigate the issue: Speak with the sushi chef or manager to understand the reasons behind the unsatisfactory sushi. This could be due to a lack of training, poor ingredients, or improper preparation techniques.

2. Improve sushi quality: Provide additional training for the sushi chef, ensuring they are using fresh, high-quality ingredients and following traditional sushi-making techniques."
3,"OK so I was REALLY REALLY looking forward to getting my Lousiana style crawfish / seafood. I've been missing my Boiling Crab in Cali. This was probably the closest I would get, since they don't have it in Chicago. I was a little disappointed by the crawfish, because the shell was super thick and hard, and there was just something a little different about the sauce. I still ate like a beast, don't get me wrong. I mean how can you not be a little messy when you eat with your hands and there's sauce everywhere...but I think I really would have enjoyed it a lot more if the crawfish was like what they give you at Boiling Crab. Maybe they're from a different region? It really makes a difference if their shells are so hard, makes it difficult to peel. And the taste of the crawfish meat was even different! Almost like it was a \""lower grade\"" of seafood meat.\n\nAnyway, we also ordered clams, crab legs, and shrimp. I really enjoyed the crab legs and clams, and the shrimp was pretty good too. We got fries to share, which was a welcomed distraction for our tongues after too much spicy/garlic-y goodness. I loved the corn on the cob, as usual.","ok so i was really really looking forward to getting my lousiana style crawfish seafood. i've been missing my boiling crab in cali. this was probably the closest i would get, since they don't have it in chicago. i was a little disappointed by the crawfish, because the shell was super thick and hard, and there was just something a little different about the sauce. i still ate like a beast, don't get me wrong. i mean how can you not be a little messy when you eat with your hands and there's sauce everywhere...but i think i really would have enjoyed it a lot more if the crawfish was like what they give you at boiling crab. maybe they're from a different region? it really makes a difference if their shells are so hard, makes it difficult to peel. and the taste of the crawfish meat was even different! almost like it was a lower grade of seafood meat. n nanyway, we also ordered clams, crab legs, and shrimp. i really enjoyed the crab legs and clams, and the shrimp was pretty good too. we got fries to share, which was a welcomed distraction for our tongues after too much spicy garlic y goodness. i loved the corn on the cob, as usual.","disappointment, joy, neutral","[INST] A customer left us a 3-star review: 'ok so i was really really looking forward to getting my lousiana style crawfish seafood. i've been missing my boiling crab in cali. this was probably the closest i would get, since they don't have it in chicago. i was a little disappointed by the crawfish, because the shell was super thick and hard, and there was just something a little different about the sauce. i still ate like a beast, don't get me wrong. i mean how can you not be a little messy when you eat with your hands and there's sauce everywhere...but i think i really would have enjoyed it a lot more if the crawfish was like what they give you at boiling crab. maybe they're from a different region? it really makes a difference if their shells are so hard, makes it difficult to peel. and the taste of the crawfish meat was even different! almost like it was a lower grade of seafood meat. n nanyway, we also ordered clams, crab legs, and shrimp. i really enjoyed the crab legs and clams, and the shrimp was pretty good too. we got fries to share, which was a welcomed distraction for our tongues after too much spicy garlic y goodness. i loved the corn on the cob, as usual.' The customer feels disappointment, joy, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'ok so i was really really looking forward to getting my lousiana style crawfish seafood. i've been missing my boiling crab in cali. this was probably the closest i would get, since they don't have it in chicago. i was a little disappointed by the crawfish, because the shell was super thick and hard, and there was just something a little different about the sauce. i still ate like a beast, don't get me wrong. i mean how can you not be a little messy when you eat with your hands and there's sauce everywhere...but i think i really would have enjoyed it a lot more if the crawfish was like what they give you at boiling crab. maybe they're from a different region? it really makes a difference if their shells are so hard, makes it difficult to peel. and the taste of the crawfish meat was even different! almost like it was a lower grade of seafood meat. n nanyway, we also ordered clams, crab legs, and shrimp. i really enjoyed the crab legs and clams, and the shrimp was pretty good too. we got fries to share, which was a welcomed distraction for our tongues after too much spicy garlic y goodness. i loved the corn on the cob, as usual.' The customer feels disappointment, joy, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider sourcing Louisiana-style crawfish from a different region or supplier to ensure thinner, easier-to-peel shells. Additionally, consider adjusting the seasoning or cooking process of the crawfish to better match the taste they are accustomed to from Boiling Crab in California. Offering a brief explanation or origin of the crawfish could also help manage customer expectations. Lastly, consider providing a variety of side options, such as different types of corn or bread, to help balance the spiciness of the garlic sauce."
3,"Bahama Breeze is typical of your themed chain restaurants. To me, it doesn't stand out from the likes of Elephant Bar, Cheesecake Factory, and Claim Jumpers. Their \""island\"" theme extends to their supposedly \""tropical\"" menu. \n\nTheir decor was adequate, if not a bit tired and dated. The food was substantial - We ordered (2) chicken sandwiches and paella, plus coconut shrimp for appetizers. For dessert, we had the chocolate pineapple upside down cake. Our server was very friendly and funny. But the overall experience can be easily forgotten. \n\nIt's a great place to eat, just don't expect to be blown away or for it to be different from the various adequate establishments.","bahama breeze is typical of your themed chain restaurants. to me, it doesn't stand out from the likes of elephant bar, cheesecake factory, and claim jumpers. their island theme extends to their supposedly tropical menu. n ntheir decor was adequate, if not a bit tired and dated. the food was substantial we ordered 2 chicken sandwiches and paella, plus coconut shrimp for appetizers. for dessert, we had the chocolate pineapple upside down cake. our server was very friendly and funny. but the overall experience can be easily forgotten. n nit's a great place to eat, just don't expect to be blown away or for it to be different from the various adequate establishments.","admiration, amusement, joy","[INST] A customer left us a 3-star review: 'bahama breeze is typical of your themed chain restaurants. to me, it doesn't stand out from the likes of elephant bar, cheesecake factory, and claim jumpers. their island theme extends to their supposedly tropical menu. n ntheir decor was adequate, if not a bit tired and dated. the food was substantial we ordered 2 chicken sandwiches and paella, plus coconut shrimp for appetizers. for dessert, we had the chocolate pineapple upside down cake. our server was very friendly and funny. but the overall experience can be easily forgotten. n nit's a great place to eat, just don't expect to be blown away or for it to be different from the various adequate establishments.' The customer feels admiration, amusement, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'bahama breeze is typical of your themed chain restaurants. to me, it doesn't stand out from the likes of elephant bar, cheesecake factory, and claim jumpers. their island theme extends to their supposedly tropical menu. n ntheir decor was adequate, if not a bit tired and dated. the food was substantial we ordered 2 chicken sandwiches and paella, plus coconut shrimp for appetizers. for dessert, we had the chocolate pineapple upside down cake. our server was very friendly and funny. but the overall experience can be easily forgotten. n nit's a great place to eat, just don't expect to be blown away or for it to be different from the various adequate establishments.' The customer feels admiration, amusement, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Bahama Breeze, consider the following suggestions:

1. Enhance the menu: Offer unique, authentic island dishes that set Bahama Breeze apart from other themed chain restaurants.

2. Update decor: Refresh the decor to give it a more modern and inviting feel, while still maintaining the island theme.

3. Consistent quality: Ensure that the food is consistently of high quality, with attention to detail in presentation and taste.

4. Personalized service: Train staff to provide personalized service, tailoring recommendations to each customer's preferences and dietary needs."
3,"This was very mediocre delivery Chinese food. The typical fat-laden goopy crap you see everywhere. They do deliver, which is great.. but so do many others. I didn't particularly enjoy anything I ate... I had some sort of orange chicken and a mongolian beef.. but just very *eh*. My fiance thought they were ok, so I'm bumping it up from the 2 stars I'd give it.","this was very mediocre delivery chinese food. the typical fat laden goopy crap you see everywhere. they do deliver, which is great.. but so do many others. i didn't particularly enjoy anything i ate... i had some sort of orange chicken and a mongolian beef.. but just very eh . my fiance thought they were ok, so i'm bumping it up from the 2 stars i'd give it.","disappointment, disapproval, annoyance","[INST] A customer left us a 3-star review: 'this was very mediocre delivery chinese food. the typical fat laden goopy crap you see everywhere. they do deliver, which is great.. but so do many others. i didn't particularly enjoy anything i ate... i had some sort of orange chicken and a mongolian beef.. but just very eh . my fiance thought they were ok, so i'm bumping it up from the 2 stars i'd give it.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this was very mediocre delivery chinese food. the typical fat laden goopy crap you see everywhere. they do deliver, which is great.. but so do many others. i didn't particularly enjoy anything i ate... i had some sort of orange chicken and a mongolian beef.. but just very eh . my fiance thought they were ok, so i'm bumping it up from the 2 stars i'd give it.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Acknowledge the feedback: Respond to the review, thank the customer for their feedback, and express your appreciation for their continued support.

2. Address specific concerns: Address the issues mentioned in the review, such as the quality of the food and the taste. Consider working with your kitchen team to improve the recipes for the dishes mentioned, focusing on reducing the fat content and enhancing the flavors.

3. Offer a solution: Offer the customer a discount or a free meal on their next order as a gesture of goodwill and an opportunity to make amends for their less-than-satisfactory experience."
3,"I came here to get my Global Knives and I left with a recipe book, a cutting board, crystal decanter (gem!), and a oil fragrance dispenser.  They have almost everything you could ever want.  I am extremely happy with my knives and will be coming back for more.  Only down-side is that everything is crazy expensive.","i came here to get my global knives and i left with a recipe book, a cutting board, crystal decanter gem! , and a oil fragrance dispenser. they have almost everything you could ever want. i am extremely happy with my knives and will be coming back for more. only down side is that everything is crazy expensive.","joy, approval, neutral","[INST] A customer left us a 3-star review: 'i came here to get my global knives and i left with a recipe book, a cutting board, crystal decanter gem! , and a oil fragrance dispenser. they have almost everything you could ever want. i am extremely happy with my knives and will be coming back for more. only down side is that everything is crazy expensive.' The customer feels joy, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i came here to get my global knives and i left with a recipe book, a cutting board, crystal decanter gem! , and a oil fragrance dispenser. they have almost everything you could ever want. i am extremely happy with my knives and will be coming back for more. only down side is that everything is crazy expensive.' The customer feels joy, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Acknowledge the review: Respond to the review, thanking the customer for their feedback and expressing appreciation for their business.

2. Clarify expectations: Explain that while the store offers a wide variety of items, the primary focus is on global knives. This may help manage customer expectations and prevent future confusion.

3. Offer a solution: Offer a discount or incentive for future purchases of global knives to make the prices more appealing to the customer."
3,"Stopped in to get a late night bit to eat. Its off the strip and was easy to get to. Had the chirizo plate and enjoyed it. It was a good size portion of chirzo and eggs, beans, rice, and 3 tortillas. Will stop by again and maybe I'll try the carnitas.","stopped in to get a late night bit to eat. its off the strip and was easy to get to. had the chirizo plate and enjoyed it. it was a good size portion of chirzo and eggs, beans, rice, and 3 tortillas. will stop by again and maybe i'll try the carnitas.","joy, approval, admiration","[INST] A customer left us a 3-star review: 'stopped in to get a late night bit to eat. its off the strip and was easy to get to. had the chirizo plate and enjoyed it. it was a good size portion of chirzo and eggs, beans, rice, and 3 tortillas. will stop by again and maybe i'll try the carnitas.' The customer feels joy, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'stopped in to get a late night bit to eat. its off the strip and was easy to get to. had the chirizo plate and enjoyed it. it was a good size portion of chirzo and eggs, beans, rice, and 3 tortillas. will stop by again and maybe i'll try the carnitas.' The customer feels joy, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and encourage repeat visits, consider the following improvements:

1. Enhance ambiance: Since the customer visited late at night, improving the lighting, music, and overall atmosphere could make the experience more enjoyable.

2. Consistent service: Ensure that service is prompt and friendly, as this can greatly impact the customer's overall experience.

3. Offer a wider variety of menu options: While the customer enjoyed the Chorizo plate, offering more diverse menu items may encourage them to try new dishes and increase their satisfaction.

4. Consider extending operating hours: If possible, extending the restaurant's hours could cater to customers who prefer dining late at night."
3,"I'd really wanted to like this place, but it just isn't happening. Family has eaten here several time and we've had excellent meals (burgers in particular), but not consistently. There is always something wrong: burger over cooked, cold food, orders not correct. If a restaurant is going to charge the higher prices, I expect consistently good food and service - not hit and miss.","i'd really wanted to like this place, but it just isn't happening. family has eaten here several time and we've had excellent meals burgers in particular , but not consistently. there is always something wrong burger over cooked, cold food, orders not correct. if a restaurant is going to charge the higher prices, i expect consistently good food and service not hit and miss.","disapproval, disappointment, annoyance","[INST] A customer left us a 3-star review: 'i'd really wanted to like this place, but it just isn't happening. family has eaten here several time and we've had excellent meals burgers in particular , but not consistently. there is always something wrong burger over cooked, cold food, orders not correct. if a restaurant is going to charge the higher prices, i expect consistently good food and service not hit and miss.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i'd really wanted to like this place, but it just isn't happening. family has eaten here several time and we've had excellent meals burgers in particular , but not consistently. there is always something wrong burger over cooked, cold food, orders not correct. if a restaurant is going to charge the higher prices, i expect consistently good food and service not hit and miss.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistency: Ensure that the quality of food and service is consistent across all meals. This includes cooking burgers to the requested level, maintaining the temperature of food, and ensuring that orders are correct.

2. Communication: Improve communication with customers, especially when there are any issues with their orders. Apologize for any mistakes and offer solutions promptly.

3. Training: Provide regular training for staff to ensure they are up-to-date with menu items, cooking techniques, and customer service skills."
3,"This is tough to write because \""Orange Table\"" was my favorite brunch spot in Scottsdale.  Now that it's become \""Park Place Bar & Grill,\"" I am a bit disappointed.\n\nIn my opinion, it has a bit of an identity crisis, trying to satisfy everyone all at once.  \nThe music playing makes it seem like it's a jazz club.\nThe extensive wine bar inside makes it seem like it's a place for wine aficionados. \nBut then they have TVs inside like it's a sports bar, the patio is very casual, and they serve bottomless mimosas to satisfy the Old Town Scottsdale Sunday Funday crowd.\nSomething for everyone, but it's a bit odd to see it all in the same place.\n\nThe food is incredibly similar to \""Orange Table,\"" but definitely not as good.\nMy wife and I ordered things we loved when it was \""Orange Table\"" (Brunch Burger and Eggs Benedict), and we thought both were just OK.\n\nOur server, who we love and remember from \""Orange Table,\"" called their new nighttime additions (including Happy Hour & Live Music) a \""work in progress.\""  \n\nOne thing I didn't particularly like seeing was one of the Managers/Owners smoking a cigarette on the patio in front of the guests.  \n\nSince writing this honest review, the manager reached out to me with what I believed were some pretty nasty comments.  That being said, the comment he posted to the review was well-written, and I'm sure it's difficult starting a new restaurant, so I applaud their efforts.","this is tough to write because orange table was my favorite brunch spot in scottsdale. now that it's become park place bar grill, i am a bit disappointed. n nin my opinion, it has a bit of an identity crisis, trying to satisfy everyone all at once. nthe music playing makes it seem like it's a jazz club. nthe extensive wine bar inside makes it seem like it's a place for wine aficionados. nbut then they have tvs inside like it's a sports bar, the patio is very casual, and they serve bottomless mimosas to satisfy the old town scottsdale sunday funday crowd. nsomething for everyone, but it's a bit odd to see it all in the same place. n nthe food is incredibly similar to orange table, but definitely not as good. nmy wife and i ordered things we loved when it was orange table brunch burger and eggs benedict , and we thought both were just ok. n nour server, who we love and remember from orange table, called their new nighttime additions including happy hour live music a work in progress. n none thing i didn't particularly like seeing was one of the managers owners smoking a cigarette on the patio in front of the guests. n nsince writing this honest review, the manager reached out to me with what i believed were some pretty nasty comments. that being said, the comment he posted to the review was well written, and i'm sure it's difficult starting a new restaurant, so i applaud their efforts.","disappointment, disapproval, neutral","[INST] A customer left us a 3-star review: 'this is tough to write because orange table was my favorite brunch spot in scottsdale. now that it's become park place bar grill, i am a bit disappointed. n nin my opinion, it has a bit of an identity crisis, trying to satisfy everyone all at once. nthe music playing makes it seem like it's a jazz club. nthe extensive wine bar inside makes it seem like it's a place for wine aficionados. nbut then they have tvs inside like it's a sports bar, the patio is very casual, and they serve bottomless mimosas to satisfy the old town scottsdale sunday funday crowd. nsomething for everyone, but it's a bit odd to see it all in the same place. n nthe food is incredibly similar to orange table, but definitely not as good. nmy wife and i ordered things we loved when it was orange table brunch burger and eggs benedict , and we thought both were just ok. n nour server, who we love and remember from orange table, called their new nighttime additions including happy hour live music a work in progress. n none thing i didn't particularly like seeing was one of the managers owners smoking a cigarette on the patio in front of the guests. n nsince writing this honest review, the manager reached out to me with what i believed were some pretty nasty comments. that being said, the comment he posted to the review was well written, and i'm sure it's difficult starting a new restaurant, so i applaud their efforts.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this is tough to write because orange table was my favorite brunch spot in scottsdale. now that it's become park place bar grill, i am a bit disappointed. n nin my opinion, it has a bit of an identity crisis, trying to satisfy everyone all at once. nthe music playing makes it seem like it's a jazz club. nthe extensive wine bar inside makes it seem like it's a place for wine aficionados. nbut then they have tvs inside like it's a sports bar, the patio is very casual, and they serve bottomless mimosas to satisfy the old town scottsdale sunday funday crowd. nsomething for everyone, but it's a bit odd to see it all in the same place. n nthe food is incredibly similar to orange table, but definitely not as good. nmy wife and i ordered things we loved when it was orange table brunch burger and eggs benedict , and we thought both were just ok. n nour server, who we love and remember from orange table, called their new nighttime additions including happy hour live music a work in progress. n none thing i didn't particularly like seeing was one of the managers owners smoking a cigarette on the patio in front of the guests. n nsince writing this honest review, the manager reached out to me with what i believed were some pretty nasty comments. that being said, the comment he posted to the review was well written, and i'm sure it's difficult starting a new restaurant, so i applaud their efforts.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address the identity crisis: Find a way to harmonize the different elements of the restaurant (jazz club, wine bar, sports bar, casual patio, and brunch spot) into a coherent theme that appeals to a broader audience without alienating any specific group.

2. Improve food quality: Focus on enhancing the taste and presentation of the menu items, especially those that were popular at Orange Table, to meet or exceed customer expectations.

3. Staff training: Ensure that servers are well-versed in the new menu and can provide accurate information and recommendations to customers."
3,"I prefer Yogurtland for their superior tasting yogurt and toppings, but U-Swirl is better when meeting friends because they have more seating & space, and also because this location is closer to where I live. Dare I say that this U-Swirl is whimsical? With bright colored furniture and large photos of candy mounted on the walls, I feel like a kid again whenever I go here. \n\nI think their yogurt per ounce is pricier than Yogurtland. But I do appreciate some of the unique flavors of their yogurt like Hawaiian Punch. I also appreciate the fact that U-Swirl was started by a local high school student (Green Valley HS). For those of you who didn't know, this location is where U-Swirl all started, and now there are U-Swirls all over Las Vegas & in other states. The service is friendly and the toppings are fresh. I tried the brownie bites, but they just aren't as chewy & delicious as the brownie bites at Yogurtland. \n\nI shouldn't mention another frozen yogurt shop's name so many times in my U-Swirl review, but I just haven't found a place that serves better tasting yogurt than my favorite place.","i prefer yogurtland for their superior tasting yogurt and toppings, but u swirl is better when meeting friends because they have more seating space, and also because this location is closer to where i live. dare i say that this u swirl is whimsical? with bright colored furniture and large photos of candy mounted on the walls, i feel like a kid again whenever i go here. n ni think their yogurt per ounce is pricier than yogurtland. but i do appreciate some of the unique flavors of their yogurt like hawaiian punch. i also appreciate the fact that u swirl was started by a local high school student green valley hs . for those of you who didn't know, this location is where u swirl all started, and now there are u swirls all over las vegas in other states. the service is friendly and the toppings are fresh. i tried the brownie bites, but they just aren't as chewy delicious as the brownie bites at yogurtland. n ni shouldn't mention another frozen yogurt shop's name so many times in my u swirl review, but i just haven't found a place that serves better tasting yogurt than my favorite place.","admiration, approval, curiosity","[INST] A customer left us a 3-star review: 'i prefer yogurtland for their superior tasting yogurt and toppings, but u swirl is better when meeting friends because they have more seating space, and also because this location is closer to where i live. dare i say that this u swirl is whimsical? with bright colored furniture and large photos of candy mounted on the walls, i feel like a kid again whenever i go here. n ni think their yogurt per ounce is pricier than yogurtland. but i do appreciate some of the unique flavors of their yogurt like hawaiian punch. i also appreciate the fact that u swirl was started by a local high school student green valley hs . for those of you who didn't know, this location is where u swirl all started, and now there are u swirls all over las vegas in other states. the service is friendly and the toppings are fresh. i tried the brownie bites, but they just aren't as chewy delicious as the brownie bites at yogurtland. n ni shouldn't mention another frozen yogurt shop's name so many times in my u swirl review, but i just haven't found a place that serves better tasting yogurt than my favorite place.' The customer feels admiration, approval, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i prefer yogurtland for their superior tasting yogurt and toppings, but u swirl is better when meeting friends because they have more seating space, and also because this location is closer to where i live. dare i say that this u swirl is whimsical? with bright colored furniture and large photos of candy mounted on the walls, i feel like a kid again whenever i go here. n ni think their yogurt per ounce is pricier than yogurtland. but i do appreciate some of the unique flavors of their yogurt like hawaiian punch. i also appreciate the fact that u swirl was started by a local high school student green valley hs . for those of you who didn't know, this location is where u swirl all started, and now there are u swirls all over las vegas in other states. the service is friendly and the toppings are fresh. i tried the brownie bites, but they just aren't as chewy delicious as the brownie bites at yogurtland. n ni shouldn't mention another frozen yogurt shop's name so many times in my u swirl review, but i just haven't found a place that serves better tasting yogurt than my favorite place.' The customer feels admiration, approval, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Taste and Quality: While the customer appreciates some unique flavors, they find the yogurt less tasty compared to Yogurtland. We could explore improving the taste and quality of our yogurt, perhaps by sourcing better ingredients or refining our recipes.

2. Toppings: The customer mentions that the toppings at Yogurtland are better. We could consider enhancing the variety, quality, and freshness of our toppings to match or surpass our competitor."
3,"Came here last week in the evening decided to get off of the strip. Ok so my first thoughts when I entered was GHETTO but I had heard the crab was THE BOMB. Catfish was delicious and when they say the sauce is spicy they are NOT PLAYIN!! I had the Soft Shell Crab it was tasty. The Hawaiian sweet rolls were crusty hard, HELLO that is not how they are supposed to be served.\n\nDo not expect tremendous amazing service it was very casual and they were young and busy and seem to just want to make sure you got your beverages and order and that was IT! I think their clientele isn't necessarily looking for more so I get the feeling that is why they don't try harder.\n\nMy advice if you are a local order take out. If you are a visitor take heed.\n\nRespectfully Reviewed","came here last week in the evening decided to get off of the strip. ok so my first thoughts when i entered was ghetto but i had heard the crab was the bomb. catfish was delicious and when they say the sauce is spicy they are not playin!! i had the soft shell crab it was tasty. the hawaiian sweet rolls were crusty hard, hello that is not how they are supposed to be served. n ndo not expect tremendous amazing service it was very casual and they were young and busy and seem to just want to make sure you got your beverages and order and that was it! i think their clientele isn't necessarily looking for more so i get the feeling that is why they don't try harder. n nmy advice if you are a local order take out. if you are a visitor take heed. n nrespectfully reviewed","admiration, neutral, disapproval","[INST] A customer left us a 3-star review: 'came here last week in the evening decided to get off of the strip. ok so my first thoughts when i entered was ghetto but i had heard the crab was the bomb. catfish was delicious and when they say the sauce is spicy they are not playin!! i had the soft shell crab it was tasty. the hawaiian sweet rolls were crusty hard, hello that is not how they are supposed to be served. n ndo not expect tremendous amazing service it was very casual and they were young and busy and seem to just want to make sure you got your beverages and order and that was it! i think their clientele isn't necessarily looking for more so i get the feeling that is why they don't try harder. n nmy advice if you are a local order take out. if you are a visitor take heed. n nrespectfully reviewed' The customer feels admiration, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'came here last week in the evening decided to get off of the strip. ok so my first thoughts when i entered was ghetto but i had heard the crab was the bomb. catfish was delicious and when they say the sauce is spicy they are not playin!! i had the soft shell crab it was tasty. the hawaiian sweet rolls were crusty hard, hello that is not how they are supposed to be served. n ndo not expect tremendous amazing service it was very casual and they were young and busy and seem to just want to make sure you got your beverages and order and that was it! i think their clientele isn't necessarily looking for more so i get the feeling that is why they don't try harder. n nmy advice if you are a local order take out. if you are a visitor take heed. n nrespectfully reviewed' The customer feels admiration, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Ambiance: The customer felt the restaurant was ""ghetto"" upon entering. We could consider enhancing the decor and cleanliness to create a more welcoming atmosphere.

2. Service: The customer felt the service was casual and not attentive. We could train our staff to provide more personalized service, ensuring they check in with customers regularly, ask for feedback, and address any concerns promptly.

3. Soft Hawaiian Sweet Rolls: The customer found the rolls to be crusty and hard. We could investigate the preparation process and ensure they are served as intended, soft and fluffy."
3,"I have tried two cupcakes from this shop. The first one I tried was great; a standard red velvet cupcake with cream cheese frosting. It was delicious, and it had mini chocolate chips in the cake. \n\nThe second flavor I had is the reason for the low score. The strawberry cupcake tasted very artificial. It was bright pink, like the pink cake mix sold in every grocery store. \n\nAccording to their website, they offer many flavors. I would be willing to try some of the chocolate-based cakes, but probably not a fruit flavor.","i have tried two cupcakes from this shop. the first one i tried was great a standard red velvet cupcake with cream cheese frosting. it was delicious, and it had mini chocolate chips in the cake. n nthe second flavor i had is the reason for the low score. the strawberry cupcake tasted very artificial. it was bright pink, like the pink cake mix sold in every grocery store. n naccording to their website, they offer many flavors. i would be willing to try some of the chocolate based cakes, but probably not a fruit flavor.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'i have tried two cupcakes from this shop. the first one i tried was great a standard red velvet cupcake with cream cheese frosting. it was delicious, and it had mini chocolate chips in the cake. n nthe second flavor i had is the reason for the low score. the strawberry cupcake tasted very artificial. it was bright pink, like the pink cake mix sold in every grocery store. n naccording to their website, they offer many flavors. i would be willing to try some of the chocolate based cakes, but probably not a fruit flavor.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i have tried two cupcakes from this shop. the first one i tried was great a standard red velvet cupcake with cream cheese frosting. it was delicious, and it had mini chocolate chips in the cake. n nthe second flavor i had is the reason for the low score. the strawberry cupcake tasted very artificial. it was bright pink, like the pink cake mix sold in every grocery store. n naccording to their website, they offer many flavors. i would be willing to try some of the chocolate based cakes, but probably not a fruit flavor.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Quality Assurance: Ensure consistency in the quality of all cupcake flavors, particularly the fruit-based ones. The strawberry cupcake mentioned in the review seemed artificial, which may have contributed to the lower rating.

2. Ingredient Sourcing: Investigate the source of the strawberry cupcake ingredients, and consider using higher-quality, more natural ingredients to improve the taste and authenticity of the fruit-based cupcakes.

3. Communication: Update the website to provide more detailed descriptions of each cupcake flavor, highlighting the unique aspects of each one."
3,"This Panera (Gosh, they popped up everywhere) is standard Panera I'd say. Smaller patio on the sidewalk and not the most inviting of patios in the small strip of a larger shopping area with Lowe's and Walmart . I usually find someone will come and smoke near you if you sit outside here for a little while (Must resist the urge to slap the person).\nUsually clean but have found the Internets here a little slower than other Panera's. \nBagel's are pretty good but get chewier as the day progresses and i don't usually make it to a Panera until the evening.  Find the food to be a little pricer for the same fare as Jason's Deli or McCalister's but always pretty fresh and good. \nLove the Chicken Noodle Soup though, my favorite!!","this panera gosh, they popped up everywhere is standard panera i'd say. smaller patio on the sidewalk and not the most inviting of patios in the small strip of a larger shopping area with lowe's and walmart . i usually find someone will come and smoke near you if you sit outside here for a little while must resist the urge to slap the person . nusually clean but have found the internets here a little slower than other panera's. nbagel's are pretty good but get chewier as the day progresses and i don't usually make it to a panera until the evening. find the food to be a little pricer for the same fare as jason's deli or mccalister's but always pretty fresh and good. nlove the chicken noodle soup though, my favorite!!","neutral, admiration, approval","[INST] A customer left us a 3-star review: 'this panera gosh, they popped up everywhere is standard panera i'd say. smaller patio on the sidewalk and not the most inviting of patios in the small strip of a larger shopping area with lowe's and walmart . i usually find someone will come and smoke near you if you sit outside here for a little while must resist the urge to slap the person . nusually clean but have found the internets here a little slower than other panera's. nbagel's are pretty good but get chewier as the day progresses and i don't usually make it to a panera until the evening. find the food to be a little pricer for the same fare as jason's deli or mccalister's but always pretty fresh and good. nlove the chicken noodle soup though, my favorite!!' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this panera gosh, they popped up everywhere is standard panera i'd say. smaller patio on the sidewalk and not the most inviting of patios in the small strip of a larger shopping area with lowe's and walmart . i usually find someone will come and smoke near you if you sit outside here for a little while must resist the urge to slap the person . nusually clean but have found the internets here a little slower than other panera's. nbagel's are pretty good but get chewier as the day progresses and i don't usually make it to a panera until the evening. find the food to be a little pricer for the same fare as jason's deli or mccalister's but always pretty fresh and good. nlove the chicken noodle soup though, my favorite!!' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following actions:

1. Expand the outdoor seating area to provide a more inviting and spacious patio, reducing the likelihood of patrons smoking nearby.

2. Implement a smoking policy to discourage smoking in close proximity to outdoor seating areas.

3. Improve the internet speed to enhance the overall dining experience for customers who work or use the internet while dining.

4. Offer freshly baked bagels throughout the day to maintain their quality and freshness."
3,"All you can eat sushi for $26.99 when you're famished and options that aren't crowded in the area are limited - Sold!  Not the best sushi I have ever had, but not the worst either, kinda middle of the road. Never heard of sushi pizza - \nthought it was original and pretty tasty.  Chicken dumplings were light/non greasy and deserve a mention as well.  Good food for a reasonable price and decent customer service. :-).","all you can eat sushi for 26.99 when you're famished and options that aren't crowded in the area are limited sold! not the best sushi i have ever had, but not the worst either, kinda middle of the road. never heard of sushi pizza nthought it was original and pretty tasty. chicken dumplings were light non greasy and deserve a mention as well. good food for a reasonable price and decent customer service. .","admiration, disapproval, approval","[INST] A customer left us a 3-star review: 'all you can eat sushi for 26.99 when you're famished and options that aren't crowded in the area are limited sold! not the best sushi i have ever had, but not the worst either, kinda middle of the road. never heard of sushi pizza nthought it was original and pretty tasty. chicken dumplings were light non greasy and deserve a mention as well. good food for a reasonable price and decent customer service. .' The customer feels admiration, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'all you can eat sushi for 26.99 when you're famished and options that aren't crowded in the area are limited sold! not the best sushi i have ever had, but not the worst either, kinda middle of the road. never heard of sushi pizza nthought it was original and pretty tasty. chicken dumplings were light non greasy and deserve a mention as well. good food for a reasonable price and decent customer service. .' The customer feels admiration, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Enhance the quality of the sushi: The customer mentioned that the sushi was ""not the best"" they've had. To address this, you could consider improving the freshness, presentation, and taste of your sushi offerings.

2. Offer a wider variety of options: The customer mentioned that options are limited in the area. To cater to a broader audience, you could consider expanding your menu to include more unique and diverse sushi options.

3. Highlight special dishes: The customer was pleasantly surprised by the sushi pizza and chicken dumplings."
3,"I'm not sure that I've really had a lot of fun here, but I keep giving it another shot.  I think you need to bring a group of people here because I've found everyone to be rather cliquey and not into socializing outside of their own kind.  Maybe I just don't fit in and that's okay, the drink prices make up for it. \n\nI usually end up staying only long enough to finish one drink... which I end up downing just so I can go somewhere else.  I have a feeling that someday I will have a lot of fun here though, and maybe it will be around this Christmas.  You see, I have never visited the Coach House when it's all lit up for the Holidays and it is definitely on my list.  Maybe I'll see you there and we can have fun together?  Please, help me see what you see.","i'm not sure that i've really had a lot of fun here, but i keep giving it another shot. i think you need to bring a group of people here because i've found everyone to be rather cliquey and not into socializing outside of their own kind. maybe i just don't fit in and that's okay, the drink prices make up for it. n ni usually end up staying only long enough to finish one drink... which i end up downing just so i can go somewhere else. i have a feeling that someday i will have a lot of fun here though, and maybe it will be around this christmas. you see, i have never visited the coach house when it's all lit up for the holidays and it is definitely on my list. maybe i'll see you there and we can have fun together? please, help me see what you see.","joy, optimism, confusion","[INST] A customer left us a 3-star review: 'i'm not sure that i've really had a lot of fun here, but i keep giving it another shot. i think you need to bring a group of people here because i've found everyone to be rather cliquey and not into socializing outside of their own kind. maybe i just don't fit in and that's okay, the drink prices make up for it. n ni usually end up staying only long enough to finish one drink... which i end up downing just so i can go somewhere else. i have a feeling that someday i will have a lot of fun here though, and maybe it will be around this christmas. you see, i have never visited the coach house when it's all lit up for the holidays and it is definitely on my list. maybe i'll see you there and we can have fun together? please, help me see what you see.' The customer feels joy, optimism, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i'm not sure that i've really had a lot of fun here, but i keep giving it another shot. i think you need to bring a group of people here because i've found everyone to be rather cliquey and not into socializing outside of their own kind. maybe i just don't fit in and that's okay, the drink prices make up for it. n ni usually end up staying only long enough to finish one drink... which i end up downing just so i can go somewhere else. i have a feeling that someday i will have a lot of fun here though, and maybe it will be around this christmas. you see, i have never visited the coach house when it's all lit up for the holidays and it is definitely on my list. maybe i'll see you there and we can have fun together? please, help me see what you see.' The customer feels joy, optimism, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Foster a more inclusive and welcoming environment: Encourage staff to engage with all customers, not just those in established groups. This can help create a more welcoming atmosphere.

2. Offer special events or promotions: Organize events or promotions that cater to individuals, such as a ""Happy Hour for Solo Travelers"" or a ""Meet and Greet"" night. This can help create opportunities for customers to meet new people and feel more included.

3. Address the cliquey perception: Train staff to be more proactive in engaging with customers and encouraging social interaction."
3,"I must admit Hawaiian food is a great way to end a shenanigan-filled weekend in Vegas. Hearty and full of carbs and protein, it pretty much could be a soupless alternative to pho as a hangover helper.\n\nI ordered the Pork Lau Lau since I've been craving it for the longest time. It comes with two scoops of rice and macaroni salad. The pork came out tender and the taro leaves were nice and soft. Not bad for Vegas.\n\nIt's in a random strip mall next to UNLV, prices are pretty affordable for what you get. People keep mentioning the Adobe Fried Rice Omelette? Guess I'll have to try that next time I'm in Vegas. And knowing me, I'll be back sooner than later...\n\nP.S. I remember seeing a banner for a student special too if you still have that Student ID of yours!","i must admit hawaiian food is a great way to end a shenanigan filled weekend in vegas. hearty and full of carbs and protein, it pretty much could be a soupless alternative to pho as a hangover helper. n ni ordered the pork lau lau since i've been craving it for the longest time. it comes with two scoops of rice and macaroni salad. the pork came out tender and the taro leaves were nice and soft. not bad for vegas. n nit's in a random strip mall next to unlv, prices are pretty affordable for what you get. people keep mentioning the adobe fried rice omelette? guess i'll have to try that next time i'm in vegas. and knowing me, i'll be back sooner than later... n np.s. i remember seeing a banner for a student special too if you still have that student id of yours!","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'i must admit hawaiian food is a great way to end a shenanigan filled weekend in vegas. hearty and full of carbs and protein, it pretty much could be a soupless alternative to pho as a hangover helper. n ni ordered the pork lau lau since i've been craving it for the longest time. it comes with two scoops of rice and macaroni salad. the pork came out tender and the taro leaves were nice and soft. not bad for vegas. n nit's in a random strip mall next to unlv, prices are pretty affordable for what you get. people keep mentioning the adobe fried rice omelette? guess i'll have to try that next time i'm in vegas. and knowing me, i'll be back sooner than later... n np.s. i remember seeing a banner for a student special too if you still have that student id of yours!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i must admit hawaiian food is a great way to end a shenanigan filled weekend in vegas. hearty and full of carbs and protein, it pretty much could be a soupless alternative to pho as a hangover helper. n ni ordered the pork lau lau since i've been craving it for the longest time. it comes with two scoops of rice and macaroni salad. the pork came out tender and the taro leaves were nice and soft. not bad for vegas. n nit's in a random strip mall next to unlv, prices are pretty affordable for what you get. people keep mentioning the adobe fried rice omelette? guess i'll have to try that next time i'm in vegas. and knowing me, i'll be back sooner than later... n np.s. i remember seeing a banner for a student special too if you still have that student id of yours!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience, we could consider the following improvements:

1. Enhance the ambiance: Since the customer mentions that N Nit's is in a strip mall, improving the overall atmosphere could make the dining experience more enjoyable. This could include better lighting, more comfortable seating, or even some Hawaiian-themed decor.

2. Highlight popular dishes: The customer mentions they've heard about the Adobe Fried Rice Omelette and are interested in trying it. We could make sure to highlight this dish and other popular items more prominently, either on the menu or through marketing materials."
3,"I tried out this place a week ago, what I can say is that while the place is OK, but the food does not scream quality. I am giving it 3 stars because rarely do I leave bad reviews. If you wanna have sushi this is not the greatest place for you to go.","i tried out this place a week ago, what i can say is that while the place is ok, but the food does not scream quality. i am giving it 3 stars because rarely do i leave bad reviews. if you wanna have sushi this is not the greatest place for you to go.","disapproval, approval, neutral","[INST] A customer left us a 3-star review: 'i tried out this place a week ago, what i can say is that while the place is ok, but the food does not scream quality. i am giving it 3 stars because rarely do i leave bad reviews. if you wanna have sushi this is not the greatest place for you to go.' The customer feels disapproval, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i tried out this place a week ago, what i can say is that while the place is ok, but the food does not scream quality. i am giving it 3 stars because rarely do i leave bad reviews. if you wanna have sushi this is not the greatest place for you to go.' The customer feels disapproval, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially increase their satisfaction with our sushi restaurant, we could consider the following actions:

1. Enhance the quality of our sushi: This is the primary concern mentioned in the review. We could improve the quality of our sushi by sourcing higher-quality ingredients, refining our preparation techniques, or consulting with a sushi expert to ensure our dishes meet the standards expected by our customers.

2. Provide exceptional customer service: Although the customer did not mention poor service in their review, excellent customer service can help create a positive dining experience."
3,"This is my last Yelp about Saddle Mountain because I'm boring myself and there any of you who trip over this review.\nThe food here is really good.  The beer here is just okay, non descript.  The service is annoyingly inconsistent.  Tonight we had a server tell us she was late to the table to get our order then late again to deliver the check because she ran to some old acquaintances from California.!!!!!!???????\nI think this place is what it's going to be.  Just okay.  In Goodyear, Arizona that's good enough.  Put this joint in Phoenix, Tempe, or Chandler then our server could ask her old friends for a job .. because Saddle Mountain would be a memory in months.\nOkay, I'm done.","this is my last yelp about saddle mountain because i'm boring myself and there any of you who trip over this review. nthe food here is really good. the beer here is just okay, non descript. the service is annoyingly inconsistent. tonight we had a server tell us she was late to the table to get our order then late again to deliver the check because she ran to some old acquaintances from california.!!!!!!??????? ni think this place is what it's going to be. just okay. in goodyear, arizona that's good enough. put this joint in phoenix, tempe, or chandler then our server could ask her old friends for a job .. because saddle mountain would be a memory in months. nokay, i'm done.","annoyance, admiration, disappointment","[INST] A customer left us a 3-star review: 'this is my last yelp about saddle mountain because i'm boring myself and there any of you who trip over this review. nthe food here is really good. the beer here is just okay, non descript. the service is annoyingly inconsistent. tonight we had a server tell us she was late to the table to get our order then late again to deliver the check because she ran to some old acquaintances from california.!!!!!!??????? ni think this place is what it's going to be. just okay. in goodyear, arizona that's good enough. put this joint in phoenix, tempe, or chandler then our server could ask her old friends for a job .. because saddle mountain would be a memory in months. nokay, i'm done.' The customer feels annoyance, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this is my last yelp about saddle mountain because i'm boring myself and there any of you who trip over this review. nthe food here is really good. the beer here is just okay, non descript. the service is annoyingly inconsistent. tonight we had a server tell us she was late to the table to get our order then late again to deliver the check because she ran to some old acquaintances from california.!!!!!!??????? ni think this place is what it's going to be. just okay. in goodyear, arizona that's good enough. put this joint in phoenix, tempe, or chandler then our server could ask her old friends for a job .. because saddle mountain would be a memory in months. nokay, i'm done.' The customer feels annoyance, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Saddle Mountain, we should focus on the following areas:

1. Consistency in Service: Ensure that all servers provide prompt and efficient service, without interruptions or delays.

2. Training: Provide additional training to servers on the importance of focusing on their duties while on shift, and the impact of poor service on customer satisfaction.

3. Professionalism: Encourage servers to maintain a professional demeanor, avoiding personal distractions during work hours.

4. Communication: Improve communication between the kitchen and the servers to minimize delays in food delivery."
3,"I am not a huge fan of Kohl's because they are just as expensive as the retail shops and have a smaller selection. I am always disappointed with their workout gear. I do not shop here often, the only exceptions tend to be for ties and graphic t-shirts. \n\nThe tie selection are usually nice. They have a wide range of colors, patterns, and sizes. Skinny ties in vivid colors are stylist and come with a tie bar. Bonus! For $3 and change, it is a steal. \n\nDuring every visit, I wander through the graphic t's to see if anything harks back to my childhood. Sesame Street and Ninja Turtles are appropriate for any age. Don't let anyone tell you otherwise. \n\nKeep an eye out for when they do clearances on clearance items because it is not uncommon to leave with a few hundred dollars worth of merchandise for less than a Benjamin. It is impressive how the sales can stack upon one another.","i am not a huge fan of kohl's because they are just as expensive as the retail shops and have a smaller selection. i am always disappointed with their workout gear. i do not shop here often, the only exceptions tend to be for ties and graphic t shirts. n nthe tie selection are usually nice. they have a wide range of colors, patterns, and sizes. skinny ties in vivid colors are stylist and come with a tie bar. bonus! for 3 and change, it is a steal. n nduring every visit, i wander through the graphic t's to see if anything harks back to my childhood. sesame street and ninja turtles are appropriate for any age. don't let anyone tell you otherwise. n nkeep an eye out for when they do clearances on clearance items because it is not uncommon to leave with a few hundred dollars worth of merchandise for less than a benjamin. it is impressive how the sales can stack upon one another.","disappointment, disapproval, neutral","[INST] A customer left us a 3-star review: 'i am not a huge fan of kohl's because they are just as expensive as the retail shops and have a smaller selection. i am always disappointed with their workout gear. i do not shop here often, the only exceptions tend to be for ties and graphic t shirts. n nthe tie selection are usually nice. they have a wide range of colors, patterns, and sizes. skinny ties in vivid colors are stylist and come with a tie bar. bonus! for 3 and change, it is a steal. n nduring every visit, i wander through the graphic t's to see if anything harks back to my childhood. sesame street and ninja turtles are appropriate for any age. don't let anyone tell you otherwise. n nkeep an eye out for when they do clearances on clearance items because it is not uncommon to leave with a few hundred dollars worth of merchandise for less than a benjamin. it is impressive how the sales can stack upon one another.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i am not a huge fan of kohl's because they are just as expensive as the retail shops and have a smaller selection. i am always disappointed with their workout gear. i do not shop here often, the only exceptions tend to be for ties and graphic t shirts. n nthe tie selection are usually nice. they have a wide range of colors, patterns, and sizes. skinny ties in vivid colors are stylist and come with a tie bar. bonus! for 3 and change, it is a steal. n nduring every visit, i wander through the graphic t's to see if anything harks back to my childhood. sesame street and ninja turtles are appropriate for any age. don't let anyone tell you otherwise. n nkeep an eye out for when they do clearances on clearance items because it is not uncommon to leave with a few hundred dollars worth of merchandise for less than a benjamin. it is impressive how the sales can stack upon one another.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Expand the selection of workout gear, particularly in the fitness category, to cater to a wider range of customers.
2. Address the pricing issue by ensuring our prices are competitive with other retail shops, without compromising on quality.
3. Highlight the unique aspects of our store, such as the wide range of ties, including skinny ties in vivid colors, and the occasional availability of clearance items at discounted prices.
4. Consider offering a loyalty program or rewards system to encourage repeat visits, particularly for customers who only shop for specific items like ties and graphic t-shirts."
3,"Odaki est un restaurant japonais, reconnu pour sa grande vari\u00e9t\u00e9 de sushi de qualit\u00e9 sup\u00e9rieure, fichtrement bien appr\u00eat\u00e9s. L'ambiance, quoique tr\u00e8s chique et tendance, n'a rien de particuli\u00e8re; une chose est certaine, l'on vient d\u00e9finitivement ici pour se repa\u00eetre goul\u00fbment. Ce qui est int\u00e9ressant avec le buffet \u00e0 volont\u00e9, c'est qu'on est pas oblig\u00e9 de se gaver d'entr\u00e9es qui servent normalement \u00e0 limiter les d\u00e9penses. Oui, c'est un buffet \u00e0 volont\u00e9, mais faites gaffe, n'ayez surtout pas la faim plus grande que la panse, car vous serez contraints (oui! oui!), contraints de payer ce que vous laissez dans votre assiette, surtout s'il en reste beaucoup... C'est pas parce que c'est un buffet qu'on a le droit de gaspiller impun\u00e9ment de la nourriture aussi fra\u00eeche!... Pour les incertains, il y a toujours le menu \u00e0 la carte. Car que vous ayez choisi le menu \u00e0 la carte ou le buffet (que vous commandez, en r\u00e9alit\u00e9), des serveurs vous apportent vos assiettes.\n\nIl est \u00e0 noter qu'il n'est pas n\u00e9cessaires d'aimer les fruits de mer (quoiqu'en abondance... caviar, goberges, p\u00e9toncles, crevettes, etc.), car vous pourrez ais\u00e9ment vous servir une gigantesque assiette de viandes, nouilles et l\u00e9gumes parfum\u00e9s. B\u0153uf teriyaki, l\u00e9gumes saut\u00e9s, filets de porcs, brochettes de poulets, etc. \n\n-Fait rare \u00e0 Montr\u00e9al : il y un stationnement!\n-Il y a des rabais \u00e9tudiants.\n-Salle priv\u00e9e","odaki est un restaurant japonais, reconnu pour sa grande vari u00e9t u00e9 de sushi de qualit u00e9 sup u00e9rieure, fichtrement bien appr u00eat u00e9s. l'ambiance, quoique tr u00e8s chique et tendance, n'a rien de particuli u00e8re une chose est certaine, l'on vient d u00e9finitivement ici pour se repa u00eetre goul u00fbment. ce qui est int u00e9ressant avec le buffet u00e0 volont u00e9, c'est qu'on est pas oblig u00e9 de se gaver d'entr u00e9es qui servent normalement u00e0 limiter les d u00e9penses. oui, c'est un buffet u00e0 volont u00e9, mais faites gaffe, n'ayez surtout pas la faim plus grande que la panse, car vous serez contraints oui! oui! , contraints de payer ce que vous laissez dans votre assiette, surtout s'il en reste beaucoup... c'est pas parce que c'est un buffet qu'on a le droit de gaspiller impun u00e9ment de la nourriture aussi fra u00eeche!... pour les incertains, il y a toujours le menu u00e0 la carte. car que vous ayez choisi le menu u00e0 la carte ou le buffet que vous commandez, en r u00e9alit u00e9 , des serveurs vous apportent vos assiettes. n nil est u00e0 noter qu'il n'est pas n u00e9cessaires d'aimer les fruits de mer quoiqu'en abondance... caviar, goberges, p u00e9toncles, crevettes, etc. , car vous pourrez ais u00e9ment vous servir une gigantesque assiette de viandes, nouilles et l u00e9gumes parfum u00e9s. b u0153uf teriyaki, l u00e9gumes saut u00e9s, filets de porcs, brochettes de poulets, etc. n n fait rare u00e0 montr u00e9al il y un stationnement! n il y a des rabais u00e9tudiants. n salle priv u00e9e","neutral, approval, realization","[INST] A customer left us a 3-star review: 'odaki est un restaurant japonais, reconnu pour sa grande vari u00e9t u00e9 de sushi de qualit u00e9 sup u00e9rieure, fichtrement bien appr u00eat u00e9s. l'ambiance, quoique tr u00e8s chique et tendance, n'a rien de particuli u00e8re une chose est certaine, l'on vient d u00e9finitivement ici pour se repa u00eetre goul u00fbment. ce qui est int u00e9ressant avec le buffet u00e0 volont u00e9, c'est qu'on est pas oblig u00e9 de se gaver d'entr u00e9es qui servent normalement u00e0 limiter les d u00e9penses. oui, c'est un buffet u00e0 volont u00e9, mais faites gaffe, n'ayez surtout pas la faim plus grande que la panse, car vous serez contraints oui! oui! , contraints de payer ce que vous laissez dans votre assiette, surtout s'il en reste beaucoup... c'est pas parce que c'est un buffet qu'on a le droit de gaspiller impun u00e9ment de la nourriture aussi fra u00eeche!... pour les incertains, il y a toujours le menu u00e0 la carte. car que vous ayez choisi le menu u00e0 la carte ou le buffet que vous commandez, en r u00e9alit u00e9 , des serveurs vous apportent vos assiettes. n nil est u00e0 noter qu'il n'est pas n u00e9cessaires d'aimer les fruits de mer quoiqu'en abondance... caviar, goberges, p u00e9toncles, crevettes, etc. , car vous pourrez ais u00e9ment vous servir une gigantesque assiette de viandes, nouilles et l u00e9gumes parfum u00e9s. b u0153uf teriyaki, l u00e9gumes saut u00e9s, filets de porcs, brochettes de poulets, etc. n n fait rare u00e0 montr u00e9al il y un stationnement! n il y a des rabais u00e9tudiants. n salle priv u00e9e' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'odaki est un restaurant japonais, reconnu pour sa grande vari u00e9t u00e9 de sushi de qualit u00e9 sup u00e9rieure, fichtrement bien appr u00eat u00e9s. l'ambiance, quoique tr u00e8s chique et tendance, n'a rien de particuli u00e8re une chose est certaine, l'on vient d u00e9finitivement ici pour se repa u00eetre goul u00fbment. ce qui est int u00e9ressant avec le buffet u00e0 volont u00e9, c'est qu'on est pas oblig u00e9 de se gaver d'entr u00e9es qui servent normalement u00e0 limiter les d u00e9penses. oui, c'est un buffet u00e0 volont u00e9, mais faites gaffe, n'ayez surtout pas la faim plus grande que la panse, car vous serez contraints oui! oui! , contraints de payer ce que vous laissez dans votre assiette, surtout s'il en reste beaucoup... c'est pas parce que c'est un buffet qu'on a le droit de gaspiller impun u00e9ment de la nourriture aussi fra u00eeche!... pour les incertains, il y a toujours le menu u00e0 la carte. car que vous ayez choisi le menu u00e0 la carte ou le buffet que vous commandez, en r u00e9alit u00e9 , des serveurs vous apportent vos assiettes. n nil est u00e0 noter qu'il n'est pas n u00e9cessaires d'aimer les fruits de mer quoiqu'en abondance... caviar, goberges, p u00e9toncles, crevettes, etc. , car vous pourrez toujours choisir des plats japonais traditionnels tels que le sushi, le sashimi, le tempura, etc. pour ceux qui ont des allergies, il y a des options pour vous, mais il est important de vous en informer avant de commander. enfin, pour ceux qui ont des doutes, il y a toujours le site internet pour consulter les photos des plats et les avis des clients."
3,"This place is literally across the street from my house. Which is the ONLY reason I eat there (as rare as it is).  The Fat Burrito is like a dumbed down version of Chipotle.  It has a line cook that makes your big ass burrito to order and then you pay for it at the end of the line.  Truth be told, the burritos are decent.  Nothing exceptional, but decent.  The Chicken Quesadilla's are made by folding a huge tortilla in half, and the nachos are from homemade chips (that look like they were cooked a week prior)...\n\nThe place is clean and the cook/owner is a humongous guy.  He's cheery and funny, and almost makes you forget the fact that his place is mediocre.  I have never had a bad trip.  Then again, I have never had an exceptional trip either.\n\nI give this the dreaded \""Meh\"" seal of mediocrity.","this place is literally across the street from my house. which is the only reason i eat there as rare as it is . the fat burrito is like a dumbed down version of chipotle. it has a line cook that makes your big ass burrito to order and then you pay for it at the end of the line. truth be told, the burritos are decent. nothing exceptional, but decent. the chicken quesadilla's are made by folding a huge tortilla in half, and the nachos are from homemade chips that look like they were cooked a week prior ... n nthe place is clean and the cook owner is a humongous guy. he's cheery and funny, and almost makes you forget the fact that his place is mediocre. i have never had a bad trip. then again, i have never had an exceptional trip either. n ni give this the dreaded meh seal of mediocrity.","neutral, approval, admiration","[INST] A customer left us a 3-star review: 'this place is literally across the street from my house. which is the only reason i eat there as rare as it is . the fat burrito is like a dumbed down version of chipotle. it has a line cook that makes your big ass burrito to order and then you pay for it at the end of the line. truth be told, the burritos are decent. nothing exceptional, but decent. the chicken quesadilla's are made by folding a huge tortilla in half, and the nachos are from homemade chips that look like they were cooked a week prior ... n nthe place is clean and the cook owner is a humongous guy. he's cheery and funny, and almost makes you forget the fact that his place is mediocre. i have never had a bad trip. then again, i have never had an exceptional trip either. n ni give this the dreaded meh seal of mediocrity.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this place is literally across the street from my house. which is the only reason i eat there as rare as it is . the fat burrito is like a dumbed down version of chipotle. it has a line cook that makes your big ass burrito to order and then you pay for it at the end of the line. truth be told, the burritos are decent. nothing exceptional, but decent. the chicken quesadilla's are made by folding a huge tortilla in half, and the nachos are from homemade chips that look like they were cooked a week prior ... n nthe place is clean and the cook owner is a humongous guy. he's cheery and funny, and almost makes you forget the fact that his place is mediocre. i have never had a bad trip. then again, i have never had an exceptional trip either. n ni give this the dreaded meh seal of mediocrity.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Improve the quality and consistency of the food, particularly the homemade chips and nachos.
2. Consider offering a more efficient payment system, such as a POS system at each table or a self-service kiosk, to reduce wait times and improve the overall dining experience.
3. Offer a wider variety of menu options, including some unique or signature dishes that set your restaurant apart from competitors like Chipotle.
4. Consider implementing a loyalty program to encourage repeat business and provide incentives for customers to try new menu items."
3,"Dined solo at this low-key sports-bar joint in the Palazzo.  The friendly bartender made up for the hostess' arrogance.  Fair wine selection, but limited menu options - especially if you are vegetarian.  The design is nice and it's fun to be able to watch the chefs preparing your food in what appears to be their very clean kitchen.  I had the burger and 3 bean salad with a nice glass of white wine, everything was tasty - but I wouldn't bother dining here again unless I happened to be hungry and standing outside.","dined solo at this low key sports bar joint in the palazzo. the friendly bartender made up for the hostess' arrogance. fair wine selection, but limited menu options especially if you are vegetarian. the design is nice and it's fun to be able to watch the chefs preparing your food in what appears to be their very clean kitchen. i had the burger and 3 bean salad with a nice glass of white wine, everything was tasty but i wouldn't bother dining here again unless i happened to be hungry and standing outside.","joy, admiration, amusement","[INST] A customer left us a 3-star review: 'dined solo at this low key sports bar joint in the palazzo. the friendly bartender made up for the hostess' arrogance. fair wine selection, but limited menu options especially if you are vegetarian. the design is nice and it's fun to be able to watch the chefs preparing your food in what appears to be their very clean kitchen. i had the burger and 3 bean salad with a nice glass of white wine, everything was tasty but i wouldn't bother dining here again unless i happened to be hungry and standing outside.' The customer feels joy, admiration, amusement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'dined solo at this low key sports bar joint in the palazzo. the friendly bartender made up for the hostess' arrogance. fair wine selection, but limited menu options especially if you are vegetarian. the design is nice and it's fun to be able to watch the chefs preparing your food in what appears to be their very clean kitchen. i had the burger and 3 bean salad with a nice glass of white wine, everything was tasty but i wouldn't bother dining here again unless i happened to be hungry and standing outside.' The customer feels joy, admiration, amusement. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Train staff on customer service: Address the issue of the hostess' arrogance to ensure all staff are friendly and welcoming to all customers.

2. Expand menu options: Offer more vegetarian options to cater to a wider range of dietary preferences.

3. Consider offering standalone dishes for those who might be passing by and hungry. This could help attract customers who are not specifically planning to dine but find themselves in need of a meal."
3,"If you are looking to get really drunk then this is a good place. Their drinks are so strong they can hit you like a ton of bricks if you are not careful.\n\nThey can make you a margarita however you like, but if you want the good stuff i would recommend the Perfect Margarita. It is as strong as strong can be! Want kick it down a notch? Try the Pink Cadillac. That is a little tastier. If you are not a margarita person they got a good Bahama Mama and Tropical Hurricane. Those are my personal favorites everywhere I go. Prices here are a little high but alcohol content makes up for it.\n\nFood here isn't all that great. I would only suggest getting the nachos. You get a mountain of food that can feed up to 4 people. Add that with your drinks and you are done for the day stomach wise and wallet wise.","if you are looking to get really drunk then this is a good place. their drinks are so strong they can hit you like a ton of bricks if you are not careful. n nthey can make you a margarita however you like, but if you want the good stuff i would recommend the perfect margarita. it is as strong as strong can be! want kick it down a notch? try the pink cadillac. that is a little tastier. if you are not a margarita person they got a good bahama mama and tropical hurricane. those are my personal favorites everywhere i go. prices here are a little high but alcohol content makes up for it. n nfood here isn't all that great. i would only suggest getting the nachos. you get a mountain of food that can feed up to 4 people. add that with your drinks and you are done for the day stomach wise and wallet wise.","admiration, approval, love","[INST] A customer left us a 3-star review: 'if you are looking to get really drunk then this is a good place. their drinks are so strong they can hit you like a ton of bricks if you are not careful. n nthey can make you a margarita however you like, but if you want the good stuff i would recommend the perfect margarita. it is as strong as strong can be! want kick it down a notch? try the pink cadillac. that is a little tastier. if you are not a margarita person they got a good bahama mama and tropical hurricane. those are my personal favorites everywhere i go. prices here are a little high but alcohol content makes up for it. n nfood here isn't all that great. i would only suggest getting the nachos. you get a mountain of food that can feed up to 4 people. add that with your drinks and you are done for the day stomach wise and wallet wise.' The customer feels admiration, approval, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'if you are looking to get really drunk then this is a good place. their drinks are so strong they can hit you like a ton of bricks if you are not careful. n nthey can make you a margarita however you like, but if you want the good stuff i would recommend the perfect margarita. it is as strong as strong can be! want kick it down a notch? try the pink cadillac. that is a little tastier. if you are not a margarita person they got a good bahama mama and tropical hurricane. those are my personal favorites everywhere i go. prices here are a little high but alcohol content makes up for it. n nfood here isn't all that great. i would only suggest getting the nachos. you get a mountain of food that can feed up to 4 people. add that with your drinks and you are done for the day stomach wise and wallet wise.' The customer feels admiration, approval, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Food Quality: Enhance the quality of our food, particularly main dishes, to match the customer's high expectations for the drinks.

2. Variety: Expand the food menu to offer a wider variety of dishes that cater to different tastes and dietary preferences.

3. Value for Money: Review our pricing strategy to ensure that our prices are competitive and offer good value for the quality of food and drinks we provide.

4. Ambiance: Consider improving the ambiance of the restaurant to create a more comfortable and enjoyable dining experience."
3,"I think maybe it was too hyped up for me. I mean, people driving hundreds of miles just to eat here? Not buying it. Overall, the food was very good but it didn't really knock my socks off or anything. Though I sometimes wonder if Thai food can ever knock my socks off. \n\nWe went on a Monday at about 7 pm and there was no wait at all. The restaurant is in a questionable appearing strip mall with plentiful parking. The inside of the restaurant is deceptively huge. \n\nOur waitress was very nice and informative. When we asked for recommendations, she knew her stuff and was ready with some excellent options immediately. The medium spicy was actually a little on the spicier side which makes me shudder to think of what their spicy is....\n\nI do, however, highly recommend the Panang short ribs. Less impressed by the garlic prawns. The tom kha gai soup was good but not the best.","i think maybe it was too hyped up for me. i mean, people driving hundreds of miles just to eat here? not buying it. overall, the food was very good but it didn't really knock my socks off or anything. though i sometimes wonder if thai food can ever knock my socks off. n nwe went on a monday at about 7 pm and there was no wait at all. the restaurant is in a questionable appearing strip mall with plentiful parking. the inside of the restaurant is deceptively huge. n nour waitress was very nice and informative. when we asked for recommendations, she knew her stuff and was ready with some excellent options immediately. the medium spicy was actually a little on the spicier side which makes me shudder to think of what their spicy is.... n ni do, however, highly recommend the panang short ribs. less impressed by the garlic prawns. the tom kha gai soup was good but not the best.","admiration, curiosity, confusion","[INST] A customer left us a 3-star review: 'i think maybe it was too hyped up for me. i mean, people driving hundreds of miles just to eat here? not buying it. overall, the food was very good but it didn't really knock my socks off or anything. though i sometimes wonder if thai food can ever knock my socks off. n nwe went on a monday at about 7 pm and there was no wait at all. the restaurant is in a questionable appearing strip mall with plentiful parking. the inside of the restaurant is deceptively huge. n nour waitress was very nice and informative. when we asked for recommendations, she knew her stuff and was ready with some excellent options immediately. the medium spicy was actually a little on the spicier side which makes me shudder to think of what their spicy is.... n ni do, however, highly recommend the panang short ribs. less impressed by the garlic prawns. the tom kha gai soup was good but not the best.' The customer feels admiration, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i think maybe it was too hyped up for me. i mean, people driving hundreds of miles just to eat here? not buying it. overall, the food was very good but it didn't really knock my socks off or anything. though i sometimes wonder if thai food can ever knock my socks off. n nwe went on a monday at about 7 pm and there was no wait at all. the restaurant is in a questionable appearing strip mall with plentiful parking. the inside of the restaurant is deceptively huge. n nour waitress was very nice and informative. when we asked for recommendations, she knew her stuff and was ready with some excellent options immediately. the medium spicy was actually a little on the spicier side which makes me shudder to think of what their spicy is.... n ni do, however, highly recommend the panang short ribs. less impressed by the garlic prawns. the tom kha gai soup was good but not the best.' The customer feels admiration, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could:

1. Address the hype: Acknowledge that while the restaurant may be popular, everyone's taste is unique. Emphasize that the restaurant values each customer's individual experience and is always striving to meet and exceed expectations.

2. Highlight unique aspects: Mention that the restaurant is located in a strip mall to create a more casual, approachable atmosphere. Emphasize the spacious interior and friendly, knowledgeable staff.

3. Improve menu offerings: Offer to work on refining the garlic prawns recipe to better suit the customer's taste."
3,"I've passed this place several times since it opened and I kept saying I wanted to come here based off the few pics the yelpers had posted, but I was disappointed that they were out of 2 of items I wanted to order. They were all out of brisket and the baker had not come in yet to make most of the pastries so it was very limited. The cashier was nice the and the cafe gave u the feeling of being in a lil cafe somewhere other than in Vegas ( which was refreshing). \n  With all that being said, my husband ordered the sirloin burger which I might add was huge and he enjoyed it! I however ordered the avocado burger which is advertised w a pretzel bun, which it wasn't. Now this might seem very minute to some, but my agreement is u can't just serve a burger on a sesame bun and not even acknowledge that u changed the bun all together.. \n   All in all my husband enjoyed his meal so it wasn't like the food was bad but they need to fix some inconsistencies.","i've passed this place several times since it opened and i kept saying i wanted to come here based off the few pics the yelpers had posted, but i was disappointed that they were out of 2 of items i wanted to order. they were all out of brisket and the baker had not come in yet to make most of the pastries so it was very limited. the cashier was nice the and the cafe gave u the feeling of being in a lil cafe somewhere other than in vegas which was refreshing . n with all that being said, my husband ordered the sirloin burger which i might add was huge and he enjoyed it! i however ordered the avocado burger which is advertised w a pretzel bun, which it wasn't. now this might seem very minute to some, but my agreement is u can't just serve a burger on a sesame bun and not even acknowledge that u changed the bun all together.. n all in all my husband enjoyed his meal so it wasn't like the food was bad but they need to fix some inconsistencies.","disappointment, neutral, annoyance","[INST] A customer left us a 3-star review: 'i've passed this place several times since it opened and i kept saying i wanted to come here based off the few pics the yelpers had posted, but i was disappointed that they were out of 2 of items i wanted to order. they were all out of brisket and the baker had not come in yet to make most of the pastries so it was very limited. the cashier was nice the and the cafe gave u the feeling of being in a lil cafe somewhere other than in vegas which was refreshing . n with all that being said, my husband ordered the sirloin burger which i might add was huge and he enjoyed it! i however ordered the avocado burger which is advertised w a pretzel bun, which it wasn't. now this might seem very minute to some, but my agreement is u can't just serve a burger on a sesame bun and not even acknowledge that u changed the bun all together.. n all in all my husband enjoyed his meal so it wasn't like the food was bad but they need to fix some inconsistencies.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i've passed this place several times since it opened and i kept saying i wanted to come here based off the few pics the yelpers had posted, but i was disappointed that they were out of 2 of items i wanted to order. they were all out of brisket and the baker had not come in yet to make most of the pastries so it was very limited. the cashier was nice the and the cafe gave u the feeling of being in a lil cafe somewhere other than in vegas which was refreshing . n with all that being said, my husband ordered the sirloin burger which i might add was huge and he enjoyed it! i however ordered the avocado burger which is advertised w a pretzel bun, which it wasn't. now this might seem very minute to some, but my agreement is u can't just serve a burger on a sesame bun and not even acknowledge that u changed the bun all together.. n all in all my husband enjoyed his meal so it wasn't like the food was bad but they need to fix some inconsistencies.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Inventory Management: Ensure that popular items like brisket and pastries are consistently available. This can be achieved by better forecasting and communication with suppliers.

2. Accurate Advertising: Advertised menu items should match what is served. In this case, the avocado burger was advertised with a pretzel bun, but it was served on a sesame bun. This inconsistency should be addressed to maintain customer trust.

3. Staff Training: Train staff to communicate changes in menu items or bun substitutions to customers."
3,now that POP Soda shop is gone this is the next best place to go i guess.  They have a good selection of soda and candy and some toys.  i wish they had the Dublin Dr. Pepper but they don't :(,now that pop soda shop is gone this is the next best place to go i guess. they have a good selection of soda and candy and some toys. i wish they had the dublin dr. pepper but they don't,"desire, admiration, neutral","[INST] A customer left us a 3-star review: 'now that pop soda shop is gone this is the next best place to go i guess. they have a good selection of soda and candy and some toys. i wish they had the dublin dr. pepper but they don't' The customer feels desire, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'now that pop soda shop is gone this is the next best place to go i guess. they have a good selection of soda and candy and some toys. i wish they had the dublin dr. pepper but they don't' The customer feels desire, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Expand the soda selection to include less common regional favorites, such as Dublin Dr. Pepper, to cater to a broader range of preferences.

2. Offer a suggestion or recommendation service for customers who are looking for specific items that may not be in stock. This could be done through personalized emails, in-store signage, or through a dedicated section on your website.

3. Enhance the overall shopping experience by creating a welcoming and engaging atmosphere, perhaps through themed displays, events, or promotions that align with the customer's interests (e.g., candy, toys, etc.)."
3,"Went here to celebrate 3 of my cousins' 21st birthdays...\n\nCame here after club hopping from Studio 54...but I'll write a review on that later...\n\nOne of my cousins was so eager to go to this place given it's popularity, (when in my head I was thinking...this place is way too crowded and overrated), but I gave in anyway since he was one of the birthday celebrants...\n\nGirls paid 20 for cover, and guys paid 30...\n\nWe get inside, the first floor is crowded, but still able to get around without having to nudge people to move out of your way...we ordered our AMF's and up to the second floor we went...wadda you know...the place is effin' packed...literally no elbow room...we went around the entire place 3 times until we could find a place to dance...\n\nAnd even when we did find a place to dance...it still wasnt enough room to drop it like its hot, but rather than just rock side to side...lol...music was poppin' so I made the best out of that night\n\nThank goodness my dress and shoes weren't ruined that night...I'm guessing peeps were smart enough to finish their drinks at the bar before hitting the dance floor lol...\n\nOverall experience was just good, wish it could have been greater...if it wasn't for the overcrowding...and ass grabbing...mehhh...","went here to celebrate 3 of my cousins' 21st birthdays... n ncame here after club hopping from studio 54...but i'll write a review on that later... n none of my cousins was so eager to go to this place given it's popularity, when in my head i was thinking...this place is way too crowded and overrated , but i gave in anyway since he was one of the birthday celebrants... n ngirls paid 20 for cover, and guys paid 30... n nwe get inside, the first floor is crowded, but still able to get around without having to nudge people to move out of your way...we ordered our amf's and up to the second floor we went...wadda you know...the place is effin' packed...literally no elbow room...we went around the entire place 3 times until we could find a place to dance... n nand even when we did find a place to dance...it still wasnt enough room to drop it like its hot, but rather than just rock side to side...lol...music was poppin' so i made the best out of that night n nthank goodness my dress and shoes weren't ruined that night...i'm guessing peeps were smart enough to finish their drinks at the bar before hitting the dance floor lol... n noverall experience was just good, wish it could have been greater...if it wasn't for the overcrowding...and ass grabbing...mehhh...","neutral, disappointment, annoyance","[INST] A customer left us a 3-star review: 'went here to celebrate 3 of my cousins' 21st birthdays... n ncame here after club hopping from studio 54...but i'll write a review on that later... n none of my cousins was so eager to go to this place given it's popularity, when in my head i was thinking...this place is way too crowded and overrated , but i gave in anyway since he was one of the birthday celebrants... n ngirls paid 20 for cover, and guys paid 30... n nwe get inside, the first floor is crowded, but still able to get around without having to nudge people to move out of your way...we ordered our amf's and up to the second floor we went...wadda you know...the place is effin' packed...literally no elbow room...we went around the entire place 3 times until we could find a place to dance... n nand even when we did find a place to dance...it still wasnt enough room to drop it like its hot, but rather than just rock side to side...lol...music was poppin' so i made the best out of that night n nthank goodness my dress and shoes weren't ruined that night...i'm guessing peeps were smart enough to finish their drinks at the bar before hitting the dance floor lol... n noverall experience was just good, wish it could have been greater...if it wasn't for the overcrowding...and ass grabbing...mehhh...' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'went here to celebrate 3 of my cousins' 21st birthdays... n ncame here after club hopping from studio 54...but i'll write a review on that later... n none of my cousins was so eager to go to this place given it's popularity, when in my head i was thinking...this place is way too crowded and overrated , but i gave in anyway since he was one of the birthday celebrants... n ngirls paid 20 for cover, and guys paid 30... n nwe get inside, the first floor is crowded, but still able to get around without having to nudge people to move out of your way...we ordered our amf's and up to the second floor we went...wadda you know...the place is effin' packed...literally no elbow room...we went around the entire place 3 times until we could find a place to dance... n nand even when we did find a place to dance...it still wasnt enough room to drop it like its hot, but rather than just rock side to side...lol...music was poppin' so i made the best out of that night n nthank goodness my dress and shoes weren't ruined that night...i'm guessing peeps were smart enough to finish their drinks at the bar before hitting the dance floor lol... n noverall experience was just good, wish it could have been greater...if it wasn't for the overcrowding...and ass grabbing...mehhh...' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Crowd Management: To reduce overcrowding, consider implementing a reservation system for busy nights or limiting the number of guests during peak hours. This could help ensure that there is enough space for everyone to move comfortably.

2. Pricing: Review the cover charge policy to ensure it is fair and competitive. Offering a consistent price for both men and women could help improve the customer's perception of the venue.

3. Dance Floor Space: Consider expanding the dance floor area or creating more designated dance spaces to accommodate larger crowds."
3,Haha. Diego. Unfortunately this review may be based on the hype it got before we actually went to eat here... but it was seriously just OK for me. Im not huge on mexican food but it was better than usual for me (although thats not saying much).  The service was SLLLOOOWWW. We ordered guac and the guy came after an hour. The sangria was actually really good. I got Fish tacos which were really good... but then again after waiting for what seemed like at least 1.5 hrs for food anything in my face would have gotten devoured.  Might have been a bad night... so i'll give them some leeway and give em 3 stars... but it was a 2 star dinner.,haha. diego. unfortunately this review may be based on the hype it got before we actually went to eat here... but it was seriously just ok for me. im not huge on mexican food but it was better than usual for me although thats not saying much . the service was slllooowww. we ordered guac and the guy came after an hour. the sangria was actually really good. i got fish tacos which were really good... but then again after waiting for what seemed like at least 1.5 hrs for food anything in my face would have gotten devoured. might have been a bad night... so i'll give them some leeway and give em 3 stars... but it was a 2 star dinner.,"amusement, admiration, approval","[INST] A customer left us a 3-star review: 'haha. diego. unfortunately this review may be based on the hype it got before we actually went to eat here... but it was seriously just ok for me. im not huge on mexican food but it was better than usual for me although thats not saying much . the service was slllooowww. we ordered guac and the guy came after an hour. the sangria was actually really good. i got fish tacos which were really good... but then again after waiting for what seemed like at least 1.5 hrs for food anything in my face would have gotten devoured. might have been a bad night... so i'll give them some leeway and give em 3 stars... but it was a 2 star dinner.' The customer feels amusement, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'haha. diego. unfortunately this review may be based on the hype it got before we actually went to eat here... but it was seriously just ok for me. im not huge on mexican food but it was better than usual for me although thats not saying much . the service was slllooowww. we ordered guac and the guy came after an hour. the sangria was actually really good. i got fish tacos which were really good... but then again after waiting for what seemed like at least 1.5 hrs for food anything in my face would have gotten devoured. might have been a bad night... so i'll give them some leeway and give em 3 stars... but it was a 2 star dinner.' The customer feels amusement, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Speed up service: Address the slow service issue by improving kitchen efficiency and ensuring prompt delivery of orders.

2. Timely guacamole delivery: Ensure that guacamole is delivered in a timely manner, ideally within 15-20 minutes of ordering.

3. Consistent food quality: Maintain a consistent level of food quality to meet customer expectations and reduce the possibility of a ""2-star dinner.""

4. Communication: Improve communication with customers about potential delays or issues with their orders."
3,"I have really enjoyed Dos Chandler for a few years now, I used to just drink their Negra Modelo and Dos X, but recently started eating the super ewey gooey chimi, which I would recommend to anyone.  Their quesadillas are awesome, they don't get much better than that.  (And I work in a New Mexican style kitchen). I feel they should offer more Mexican beers on tap, and definitely need more tequila options.  The frozen margaritas aren't anything to brag about, however.  The tables are usually sticky now whenever I sit down..and I haven't had a consistent server or bartender in a long time, there is always someone new, but they do a decent job taking care of me, but I can tell they don't have much support management-wise on the floor.  I give three stars due to dirty tables, poor beer selection on tap, and the usual generic tequila selection.  Being a Mexican restaurant they need to step up their game and clean the place up.","i have really enjoyed dos chandler for a few years now, i used to just drink their negra modelo and dos x, but recently started eating the super ewey gooey chimi, which i would recommend to anyone. their quesadillas are awesome, they don't get much better than that. and i work in a new mexican style kitchen . i feel they should offer more mexican beers on tap, and definitely need more tequila options. the frozen margaritas aren't anything to brag about, however. the tables are usually sticky now whenever i sit down..and i haven't had a consistent server or bartender in a long time, there is always someone new, but they do a decent job taking care of me, but i can tell they don't have much support management wise on the floor. i give three stars due to dirty tables, poor beer selection on tap, and the usual generic tequila selection. being a mexican restaurant they need to step up their game and clean the place up.","joy, admiration, approval","[INST] A customer left us a 3-star review: 'i have really enjoyed dos chandler for a few years now, i used to just drink their negra modelo and dos x, but recently started eating the super ewey gooey chimi, which i would recommend to anyone. their quesadillas are awesome, they don't get much better than that. and i work in a new mexican style kitchen . i feel they should offer more mexican beers on tap, and definitely need more tequila options. the frozen margaritas aren't anything to brag about, however. the tables are usually sticky now whenever i sit down..and i haven't had a consistent server or bartender in a long time, there is always someone new, but they do a decent job taking care of me, but i can tell they don't have much support management wise on the floor. i give three stars due to dirty tables, poor beer selection on tap, and the usual generic tequila selection. being a mexican restaurant they need to step up their game and clean the place up.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i have really enjoyed dos chandler for a few years now, i used to just drink their negra modelo and dos x, but recently started eating the super ewey gooey chimi, which i would recommend to anyone. their quesadillas are awesome, they don't get much better than that. and i work in a new mexican style kitchen . i feel they should offer more mexican beers on tap, and definitely need more tequila options. the frozen margaritas aren't anything to brag about, however. the tables are usually sticky now whenever i sit down..and i haven't had a consistent server or bartender in a long time, there is always someone new, but they do a decent job taking care of me, but i can tell they don't have much support management wise on the floor. i give three stars due to dirty tables, poor beer selection on tap, and the usual generic tequila selection. being a mexican restaurant they need to step up their game and clean the place up.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Cleanliness: Regularly clean and maintain the tables to ensure they are not sticky or dirty upon seating.

2. Beverage Selection: Expand the selection of Mexican beers on tap and offer a wider variety of tequila options.

3. Consistency in Staff: Improve staffing and provide better support for servers and bartenders to ensure a consistent experience for customers.

4. Frozen Margaritas: Enhance the recipe for frozen margaritas to make them more appealing to customers."
3,"Dropped into S&W at about 11:15PM on a Saturday night. The place was nearly dead. Got seated quickly, but didn't get a waiter for probably five minutes. Food was meh- my medium-rare, bone-in ribeye was ~$50, but not tender in the least. Was it actually prime beef? Couldn't tell. Mushrooms and whipped potatoes were good. Fries were average. Was looking forward to a really terrific steakhouse meal, but didn't get it.","dropped into s w at about 11 15pm on a saturday night. the place was nearly dead. got seated quickly, but didn't get a waiter for probably five minutes. food was meh my medium rare, bone in ribeye was 50, but not tender in the least. was it actually prime beef? couldn't tell. mushrooms and whipped potatoes were good. fries were average. was looking forward to a really terrific steakhouse meal, but didn't get it.","disappointment, confusion, disapproval","[INST] A customer left us a 3-star review: 'dropped into s w at about 11 15pm on a saturday night. the place was nearly dead. got seated quickly, but didn't get a waiter for probably five minutes. food was meh my medium rare, bone in ribeye was 50, but not tender in the least. was it actually prime beef? couldn't tell. mushrooms and whipped potatoes were good. fries were average. was looking forward to a really terrific steakhouse meal, but didn't get it.' The customer feels disappointment, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'dropped into s w at about 11 15pm on a saturday night. the place was nearly dead. got seated quickly, but didn't get a waiter for probably five minutes. food was meh my medium rare, bone in ribeye was 50, but not tender in the least. was it actually prime beef? couldn't tell. mushrooms and whipped potatoes were good. fries were average. was looking forward to a really terrific steakhouse meal, but didn't get it.' The customer feels disappointment, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staffing: Ensure that there is adequate staffing during peak hours, especially on weekends. This will help reduce wait times for customers.

2. Attentiveness: Train staff to be more proactive in approaching and attending to customers, especially when they are seated.

3. Food Quality: Investigate the quality of the beef used for the ribeye steak. If it's not prime, consider sourcing better quality meat. Ensure that the steaks are cooked to the requested doneness.

4. Consistency: Improve the consistency of the dishes served."
3,"Stop trying to roll my burrito into the size of a baseball, it doesn't make it any bigger.  For $1.95 dallop of guacamole, make sure the avocados are at least ripe.  Guac from unripe avocados is not OK no matter how much you puree it.","stop trying to roll my burrito into the size of a baseball, it doesn't make it any bigger. for 1.95 dallop of guacamole, make sure the avocados are at least ripe. guac from unripe avocados is not ok no matter how much you puree it.","neutral, disapproval, annoyance","[INST] A customer left us a 3-star review: 'stop trying to roll my burrito into the size of a baseball, it doesn't make it any bigger. for 1.95 dallop of guacamole, make sure the avocados are at least ripe. guac from unripe avocados is not ok no matter how much you puree it.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'stop trying to roll my burrito into the size of a baseball, it doesn't make it any bigger. for 1.95 dallop of guacamole, make sure the avocados are at least ripe. guac from unripe avocados is not ok no matter how much you puree it.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Improve the size and consistency of burritos: Ensure that burritos are rolled to a reasonable size, not as small as a baseball.

2. Enhance the quality of guacamole: Use ripe avocados to make the guacamole, and ensure it's of high quality by properly preparing and seasoning it.

3. Address customer concerns: Acknowledge the customer's feedback and show empathy towards their experience. Offer a solution, such as a complimentary item or a discount on their next visit, to make amends for their dissatisfaction."
3,"If you happen to be in the Town Square location you should definitely stop by. It's located on the 2nd floor across from the movie theater parallel to Blue Martini. Customer service is ehh, but you're there for the food, not the conversation. All the seating is made up of stools facing the window. That's good cuz you really don't have to worry when you get the food all over your face and hands. Each time has been a good experience so far with 2 visits under the belt, each time visiting with my brother. Each time we ordered a fatty Olympian consisting of grilled corned beef, turkey, pastrami, onions, peppers & Swiss, plus coleslaw, 1000 island & tomato. From my stomach's perspective they are liking this sub shop. Overall it's a nice place to grab a quick bite while doing some shopping at this outdoor mall.","if you happen to be in the town square location you should definitely stop by. it's located on the 2nd floor across from the movie theater parallel to blue martini. customer service is ehh, but you're there for the food, not the conversation. all the seating is made up of stools facing the window. that's good cuz you really don't have to worry when you get the food all over your face and hands. each time has been a good experience so far with 2 visits under the belt, each time visiting with my brother. each time we ordered a fatty olympian consisting of grilled corned beef, turkey, pastrami, onions, peppers swiss, plus coleslaw, 1000 island tomato. from my stomach's perspective they are liking this sub shop. overall it's a nice place to grab a quick bite while doing some shopping at this outdoor mall.","approval, admiration, joy","[INST] A customer left us a 3-star review: 'if you happen to be in the town square location you should definitely stop by. it's located on the 2nd floor across from the movie theater parallel to blue martini. customer service is ehh, but you're there for the food, not the conversation. all the seating is made up of stools facing the window. that's good cuz you really don't have to worry when you get the food all over your face and hands. each time has been a good experience so far with 2 visits under the belt, each time visiting with my brother. each time we ordered a fatty olympian consisting of grilled corned beef, turkey, pastrami, onions, peppers swiss, plus coleslaw, 1000 island tomato. from my stomach's perspective they are liking this sub shop. overall it's a nice place to grab a quick bite while doing some shopping at this outdoor mall.' The customer feels approval, admiration, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'if you happen to be in the town square location you should definitely stop by. it's located on the 2nd floor across from the movie theater parallel to blue martini. customer service is ehh, but you're there for the food, not the conversation. all the seating is made up of stools facing the window. that's good cuz you really don't have to worry when you get the food all over your face and hands. each time has been a good experience so far with 2 visits under the belt, each time visiting with my brother. each time we ordered a fatty olympian consisting of grilled corned beef, turkey, pastrami, onions, peppers swiss, plus coleslaw, 1000 island tomato. from my stomach's perspective they are liking this sub shop. overall it's a nice place to grab a quick bite while doing some shopping at this outdoor mall.' The customer feels approval, admiration, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially increase their satisfaction, consider the following suggestions:

1. Enhance Customer Service: Train staff to be more attentive, friendly, and responsive to customers' needs. This can help create a more welcoming and enjoyable atmosphere.

2. Offer a Variety of Seating Options: While the current seating arrangement may be suitable for quick bites, offering a mix of stools and chairs with backs could cater to customers who prefer a more comfortable dining experience.

3. Improve Cleanliness: Ensure that the dining area is kept clean and tidy, especially around seating areas where customers may be eating."
3,"If you're going to Four Peaks for beer, I'd say 4-5 stars, but if you're going for dinner as I was, I can't rate it higher than a 3.  The beer is quite good.  I've tried most of their beers, and I think Raj IPA is my favorite.  The seasonal was the Pumpkin Porter and it fell a bit flat.  The flavor was too mellow and overall the beer seemed too light, almost watered down.\n\nThe real reason for 3 stars was the food.  Although we had some nice appetizers (pretzels with spicy cheese sauce were great, as was the Thai hummus and pita bread), but the pizzas we ordered were terrible. We ordered the margarita and the Italian.  The margarita had too much garlic powder, and the Italian tomato sauce was much too sweet and overpowered the toppings.\n\nService can be slow when they are busy, but our waitress was friendly and pretty attentive.  The dining area is enormous, and they also have some limited outdoor seating. But this is a college town dinner spot for sure, no pretensions of a high class brew-pub here.\n\nI'll probably be back for the beer, but I hope I can find something on the menu better than those pizzas, which were truly awful!","if you're going to four peaks for beer, i'd say 4 5 stars, but if you're going for dinner as i was, i can't rate it higher than a 3. the beer is quite good. i've tried most of their beers, and i think raj ipa is my favorite. the seasonal was the pumpkin porter and it fell a bit flat. the flavor was too mellow and overall the beer seemed too light, almost watered down. n nthe real reason for 3 stars was the food. although we had some nice appetizers pretzels with spicy cheese sauce were great, as was the thai hummus and pita bread , but the pizzas we ordered were terrible. we ordered the margarita and the italian. the margarita had too much garlic powder, and the italian tomato sauce was much too sweet and overpowered the toppings. n nservice can be slow when they are busy, but our waitress was friendly and pretty attentive. the dining area is enormous, and they also have some limited outdoor seating. but this is a college town dinner spot for sure, no pretensions of a high class brew pub here. n ni'll probably be back for the beer, but i hope i can find something on the menu better than those pizzas, which were truly awful!","admiration, approval, love","[INST] A customer left us a 3-star review: 'if you're going to four peaks for beer, i'd say 4 5 stars, but if you're going for dinner as i was, i can't rate it higher than a 3. the beer is quite good. i've tried most of their beers, and i think raj ipa is my favorite. the seasonal was the pumpkin porter and it fell a bit flat. the flavor was too mellow and overall the beer seemed too light, almost watered down. n nthe real reason for 3 stars was the food. although we had some nice appetizers pretzels with spicy cheese sauce were great, as was the thai hummus and pita bread , but the pizzas we ordered were terrible. we ordered the margarita and the italian. the margarita had too much garlic powder, and the italian tomato sauce was much too sweet and overpowered the toppings. n nservice can be slow when they are busy, but our waitress was friendly and pretty attentive. the dining area is enormous, and they also have some limited outdoor seating. but this is a college town dinner spot for sure, no pretensions of a high class brew pub here. n ni'll probably be back for the beer, but i hope i can find something on the menu better than those pizzas, which were truly awful!' The customer feels admiration, approval, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'if you're going to four peaks for beer, i'd say 4 5 stars, but if you're going for dinner as i was, i can't rate it higher than a 3. the beer is quite good. i've tried most of their beers, and i think raj ipa is my favorite. the seasonal was the pumpkin porter and it fell a bit flat. the flavor was too mellow and overall the beer seemed too light, almost watered down. n nthe real reason for 3 stars was the food. although we had some nice appetizers pretzels with spicy cheese sauce were great, as was the thai hummus and pita bread , but the pizzas we ordered were terrible. we ordered the margarita and the italian. the margarita had too much garlic powder, and the italian tomato sauce was much too sweet and overpowered the toppings. n nservice can be slow when they are busy, but our waitress was friendly and pretty attentive. the dining area is enormous, and they also have some limited outdoor seating. but this is a college town dinner spot for sure, no pretensions of a high class brew pub here. n ni'll probably be back for the beer, but i hope i can find something on the menu better than those pizzas, which were truly awful!' The customer feels admiration, approval, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Improve the taste and balance of our pizza toppings, particularly the margarita and Italian pizzas. Reduce the garlic powder in the margarita and adjust the sweetness of the Italian tomato sauce to better complement the toppings.

2. Seasonal Beers: Enhance the flavor profile of our seasonal beers, such as the pumpkin porter, to ensure they are more robust and flavorful."
3,"We have been here a few times and I have not yet been that impressed! Friends continue to tell me how great this place is? I don't get it!!! Pizza is pretty much plain. Nothing special about sauce, dough, or anything! Maybe we should dine in and see how it is right out of the oven? I'll let you know how that goes? In the mean time, place is just OK!","we have been here a few times and i have not yet been that impressed! friends continue to tell me how great this place is? i don't get it!!! pizza is pretty much plain. nothing special about sauce, dough, or anything! maybe we should dine in and see how it is right out of the oven? i'll let you know how that goes? in the mean time, place is just ok!","curiosity, confusion, admiration","[INST] A customer left us a 3-star review: 'we have been here a few times and i have not yet been that impressed! friends continue to tell me how great this place is? i don't get it!!! pizza is pretty much plain. nothing special about sauce, dough, or anything! maybe we should dine in and see how it is right out of the oven? i'll let you know how that goes? in the mean time, place is just ok!' The customer feels curiosity, confusion, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'we have been here a few times and i have not yet been that impressed! friends continue to tell me how great this place is? i don't get it!!! pizza is pretty much plain. nothing special about sauce, dough, or anything! maybe we should dine in and see how it is right out of the oven? i'll let you know how that goes? in the mean time, place is just ok!' The customer feels curiosity, confusion, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Address the customer's concerns about the pizza specifically:
   - Enhance the pizza toppings with more variety and higher quality ingredients.
   - Improve the pizza sauce by using a unique recipe or sourcing better ingredients.
   - Experiment with different dough recipes to create a more distinctive crust.

2. Encourage the customer to dine in:
   - Offer a complimentary appetizer or dessert to entice them to dine in and experience the full menu.
   - Provide exceptional service to ensure a positive dining experience."
3,"This place is unique but definitely not what you think of when you are thinking about getting fish & chips.  Their \""fish\"" are these smallish rectangle patties that are tasty and have fresh fish meat inside.  The chips aren't the \""english style\"" chips you would think of either, but just standard french fries.\n\nTheir sauce is very good and they also offer ketchup for your \""chips\"".  This place has a huge following in the Phoenix area because it has been around for so long but quite honestly not really fish & chips per se.","this place is unique but definitely not what you think of when you are thinking about getting fish chips. their fish are these smallish rectangle patties that are tasty and have fresh fish meat inside. the chips aren't the english style chips you would think of either, but just standard french fries. n ntheir sauce is very good and they also offer ketchup for your chips . this place has a huge following in the phoenix area because it has been around for so long but quite honestly not really fish chips per se.","admiration, neutral, approval","[INST] A customer left us a 3-star review: 'this place is unique but definitely not what you think of when you are thinking about getting fish chips. their fish are these smallish rectangle patties that are tasty and have fresh fish meat inside. the chips aren't the english style chips you would think of either, but just standard french fries. n ntheir sauce is very good and they also offer ketchup for your chips . this place has a huge following in the phoenix area because it has been around for so long but quite honestly not really fish chips per se.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this place is unique but definitely not what you think of when you are thinking about getting fish chips. their fish are these smallish rectangle patties that are tasty and have fresh fish meat inside. the chips aren't the english style chips you would think of either, but just standard french fries. n ntheir sauce is very good and they also offer ketchup for your chips . this place has a huge following in the phoenix area because it has been around for so long but quite honestly not really fish chips per se.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Clarify expectations: Clearly communicate that our fish and chips are unique to the Phoenix area, and while they may not resemble traditional English fish and chips, they offer a distinctive local flavor.

2. Provide options: Offer a variety of fish options, such as larger fillets or traditional fish and chip styles, to cater to customers who prefer a more traditional experience.

3. Enhance the ambiance: Improve the dining environment to create a more welcoming and enjoyable atmosphere for customers."
3,"I went for lunch today with friends after a hike.  We were hungry.\n\nI had a lunch meal.  The sandwich was fresh, hot and generous.  My side salad was wilted.  I would have thrown out the lettuce in my home.\n\nOne of my friends had a traditional breakfast, and he said he was great.  Eggs cook properly, and again generous portions.\n\nMy last friend (at breakfast, not on the face of the earth)  had a breakfast burrito, and said it was very good.  I think my salad was the weakest link.\n\nThe service was good, and everyone seemed very friendly.  We were seated within 10 minutes, and being warned there would be a wait.  They left carafes of coffee, iced tea, and soda on the table for self-refilling.\n\nThe prices were fine.  I'd go back, but avoid the salad...at least at lunch time.","i went for lunch today with friends after a hike. we were hungry. n ni had a lunch meal. the sandwich was fresh, hot and generous. my side salad was wilted. i would have thrown out the lettuce in my home. n none of my friends had a traditional breakfast, and he said he was great. eggs cook properly, and again generous portions. n nmy last friend at breakfast, not on the face of the earth had a breakfast burrito, and said it was very good. i think my salad was the weakest link. n nthe service was good, and everyone seemed very friendly. we were seated within 10 minutes, and being warned there would be a wait. they left carafes of coffee, iced tea, and soda on the table for self refilling. n nthe prices were fine. i'd go back, but avoid the salad...at least at lunch time.","admiration, neutral, approval","[INST] A customer left us a 3-star review: 'i went for lunch today with friends after a hike. we were hungry. n ni had a lunch meal. the sandwich was fresh, hot and generous. my side salad was wilted. i would have thrown out the lettuce in my home. n none of my friends had a traditional breakfast, and he said he was great. eggs cook properly, and again generous portions. n nmy last friend at breakfast, not on the face of the earth had a breakfast burrito, and said it was very good. i think my salad was the weakest link. n nthe service was good, and everyone seemed very friendly. we were seated within 10 minutes, and being warned there would be a wait. they left carafes of coffee, iced tea, and soda on the table for self refilling. n nthe prices were fine. i'd go back, but avoid the salad...at least at lunch time.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i went for lunch today with friends after a hike. we were hungry. n ni had a lunch meal. the sandwich was fresh, hot and generous. my side salad was wilted. i would have thrown out the lettuce in my home. n none of my friends had a traditional breakfast, and he said he was great. eggs cook properly, and again generous portions. n nmy last friend at breakfast, not on the face of the earth had a breakfast burrito, and said it was very good. i think my salad was the weakest link. n nthe service was good, and everyone seemed very friendly. we were seated within 10 minutes, and being warned there would be a wait. they left carafes of coffee, iced tea, and soda on the table for self refilling. n nthe prices were fine. i'd go back, but avoid the salad...at least at lunch time.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, focus on enhancing the quality of the side salads, particularly during lunchtime. This could involve improving the storage and preparation methods to ensure the lettuce remains fresh and crisp. Additionally, consider offering a variety of side options to cater to different preferences. Maintaining the high quality of the sandwiches, eggs, and breakfast burritos is commendable, so continue providing generous portions and properly cooked meals. Lastly, ensure consistent quality across all meal times to avoid identifying certain dishes as the ""weakest link."
3,"One shouldn't expect too much from restaurants centered around the main touristy drag of a city. I've found that these restaurants are typically expensive and low on service but that might just be me.\n\nWe started with a tasty platter of cheeses which included four local cheeses I forget the names of. Except for brie, all others were new and I quite enjoyed them, especially the goat cheese variant.\n\nWe had a variety of mains. I got the pasta Arrabbiata(don't know why I order that dish), and it was expectedly very ordinary. Others in our group got mussels and a quarter chicken respectively. Overall the portions were decent and the food was A-OK.","one shouldn't expect too much from restaurants centered around the main touristy drag of a city. i've found that these restaurants are typically expensive and low on service but that might just be me. n nwe started with a tasty platter of cheeses which included four local cheeses i forget the names of. except for brie, all others were new and i quite enjoyed them, especially the goat cheese variant. n nwe had a variety of mains. i got the pasta arrabbiata don't know why i order that dish , and it was expectedly very ordinary. others in our group got mussels and a quarter chicken respectively. overall the portions were decent and the food was a ok.","joy, approval, neutral","[INST] A customer left us a 3-star review: 'one shouldn't expect too much from restaurants centered around the main touristy drag of a city. i've found that these restaurants are typically expensive and low on service but that might just be me. n nwe started with a tasty platter of cheeses which included four local cheeses i forget the names of. except for brie, all others were new and i quite enjoyed them, especially the goat cheese variant. n nwe had a variety of mains. i got the pasta arrabbiata don't know why i order that dish , and it was expectedly very ordinary. others in our group got mussels and a quarter chicken respectively. overall the portions were decent and the food was a ok.' The customer feels joy, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'one shouldn't expect too much from restaurants centered around the main touristy drag of a city. i've found that these restaurants are typically expensive and low on service but that might just be me. n nwe started with a tasty platter of cheeses which included four local cheeses i forget the names of. except for brie, all others were new and i quite enjoyed them, especially the goat cheese variant. n nwe had a variety of mains. i got the pasta arrabbiata don't know why i order that dish , and it was expectedly very ordinary. others in our group got mussels and a quarter chicken respectively. overall the portions were decent and the food was a ok.' The customer feels joy, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Service Improvement: Enhance the level of service by training staff to be more attentive, friendly, and responsive to customer needs.

2. Menu Variety: Offer a more diverse menu, especially for main dishes, to give customers more options and reduce the likelihood of ordering something ordinary.

3. Pricing: Review the pricing strategy to ensure it is competitive and justifiable for the quality of food and service provided.

4. Staff Training: Provide training for staff to remember and recommend specific dishes and their unique features, as this customer seemed to appreciate learning about the local cheeses."
3,"After seeing the Fry's Signature in Scottsdale, I had high expectations with this supermarket. The store was not as fancy, but it was still nice looking. \n\nBathrooms are located next to the pharmacy. The air fresheners gave the bathroom an extra touch.\n\nThis supermarket has a Starbucks, sushi area, etc. No price scanners though.\n\nConsidering that this supermarket is in the middle of nowhere, it does have a lot of customers!","after seeing the fry's signature in scottsdale, i had high expectations with this supermarket. the store was not as fancy, but it was still nice looking. n nbathrooms are located next to the pharmacy. the air fresheners gave the bathroom an extra touch. n nthis supermarket has a starbucks, sushi area, etc. no price scanners though. n nconsidering that this supermarket is in the middle of nowhere, it does have a lot of customers!","neutral, admiration, approval","[INST] A customer left us a 3-star review: 'after seeing the fry's signature in scottsdale, i had high expectations with this supermarket. the store was not as fancy, but it was still nice looking. n nbathrooms are located next to the pharmacy. the air fresheners gave the bathroom an extra touch. n nthis supermarket has a starbucks, sushi area, etc. no price scanners though. n nconsidering that this supermarket is in the middle of nowhere, it does have a lot of customers!' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'after seeing the fry's signature in scottsdale, i had high expectations with this supermarket. the store was not as fancy, but it was still nice looking. n nbathrooms are located next to the pharmacy. the air fresheners gave the bathroom an extra touch. n nthis supermarket has a starbucks, sushi area, etc. no price scanners though. n nconsidering that this supermarket is in the middle of nowhere, it does have a lot of customers!' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and meet their expectations, consider the following improvements:

1. Enhance the store's appearance to match the high expectations set by the Fry's Signature store in Scottsdale.
2. Implement price scanners to make the shopping experience more efficient and convenient.
3. Improve the store's location to make it more accessible for customers.
4. Maintain the cleanliness and pleasant aroma of the bathrooms, as the customer appreciated this detail.
5. Consider expanding the store's offerings, such as the sushi area, to provide a more diverse selection of products and services."
3,"Groupon used today on take outI The nice counter girl told me after I had ordered that the groupon was for eat in only but they gave me the exception since I had already ordered. COOL! \n\nI really wanted to say \""had better\"" but I still need to give them a chance. It's probably my fault for ordering weird. I got the traditional Pho with beef, shrimp spring rolls, and grilled prawn with noodles.\n\nA+ on presentation! Everything is very fresh...bright green colors on the lime, basil, and other herbs. Take note that when getting take out the beef is thinly sliced, raw and is to be cooked in the steaming broth. Chewy beef did not sit well and made me turn my nose at it. Left the beef but ate all the noodles and toppings.\n\n I was in traffic forever and for future notice I probably wouldn't get this beef as take out.  I didn't see a \""minus the meat\"" option? The menu didn't seem to offer a straight veggie selection. Hmmm I'm not a vegetarian but I like my Pho stocked full of healthy produce.\n\nThe Shrimp rolls were amazing and the peanut sauce had chunks of nuts that crunched while I chomped on the ripe sweet rice wrap.\n\nThe prawns are for lunch tomorrow so I'll follow up then with that dish,  I will just need to explore further with other dishes but probably won't do the Pho here again.","groupon used today on take outi the nice counter girl told me after i had ordered that the groupon was for eat in only but they gave me the exception since i had already ordered. cool! n ni really wanted to say had better but i still need to give them a chance. it's probably my fault for ordering weird. i got the traditional pho with beef, shrimp spring rolls, and grilled prawn with noodles. n na on presentation! everything is very fresh...bright green colors on the lime, basil, and other herbs. take note that when getting take out the beef is thinly sliced, raw and is to be cooked in the steaming broth. chewy beef did not sit well and made me turn my nose at it. left the beef but ate all the noodles and toppings. n n i was in traffic forever and for future notice i probably wouldn't get this beef as take out. i didn't see a minus the meat option? the menu didn't seem to offer a straight veggie selection. hmmm i'm not a vegetarian but i like my pho stocked full of healthy produce. n nthe shrimp rolls were amazing and the peanut sauce had chunks of nuts that crunched while i chomped on the ripe sweet rice wrap. n nthe prawns are for lunch tomorrow so i'll follow up then with that dish, i will just need to explore further with other dishes but probably won't do the pho here again.","neutral, approval, realization","[INST] A customer left us a 3-star review: 'groupon used today on take outi the nice counter girl told me after i had ordered that the groupon was for eat in only but they gave me the exception since i had already ordered. cool! n ni really wanted to say had better but i still need to give them a chance. it's probably my fault for ordering weird. i got the traditional pho with beef, shrimp spring rolls, and grilled prawn with noodles. n na on presentation! everything is very fresh...bright green colors on the lime, basil, and other herbs. take note that when getting take out the beef is thinly sliced, raw and is to be cooked in the steaming broth. chewy beef did not sit well and made me turn my nose at it. left the beef but ate all the noodles and toppings. n n i was in traffic forever and for future notice i probably wouldn't get this beef as take out. i didn't see a minus the meat option? the menu didn't seem to offer a straight veggie selection. hmmm i'm not a vegetarian but i like my pho stocked full of healthy produce. n nthe shrimp rolls were amazing and the peanut sauce had chunks of nuts that crunched while i chomped on the ripe sweet rice wrap. n nthe prawns are for lunch tomorrow so i'll follow up then with that dish, i will just need to explore further with other dishes but probably won't do the pho here again.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'groupon used today on take outi the nice counter girl told me after i had ordered that the groupon was for eat in only but they gave me the exception since i had already ordered. cool! n ni really wanted to say had better but i still need to give them a chance. it's probably my fault for ordering weird. i got the traditional pho with beef, shrimp spring rolls, and grilled prawn with noodles. n na on presentation! everything is very fresh...bright green colors on the lime, basil, and other herbs. take note that when getting take out the beef is thinly sliced, raw and is to be cooked in the steaming broth. chewy beef did not sit well and made me turn my nose at it. left the beef but ate all the noodles and toppings. n n i was in traffic forever and for future notice i probably wouldn't get this beef as take out. i didn't see a minus the meat option? the menu didn't seem to offer a straight veggie selection. hmmm i'm not a vegetarian but i like my pho stocked full of healthy produce. n nthe shrimp rolls were amazing and the peanut sauce had chunks of nuts that crunched while i chomped on the ripe sweet rice wrap. n nthe prawns are for lunch tomorrow so i'll follow up then with that dish, i will just need to explore further with other dishes but probably won't do the pho here again.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Clarify Groupon Terms: Make sure to clearly communicate the terms and conditions of the Groupon offer, especially if it's for dine-in only. This can be done through a pop-up message or a clear disclaimer on the order page.

2. Menu Clarification: Offer a clear vegetarian option on the menu, or make it easier for customers to customize their orders to exclude meat. This will help customers like this one who prefer a vegetable-heavy Pho."
3,"I have only been here for Gay Bingo but it was a nice venue!  I like the feel of the place, the whole stadium has a nostalgia about it....sigh....  Like an old venue though, the ladies room does not have enough capacity if everyone has intermission at once, so just be ready for a long line, try to go at 'down times' if you can.","i have only been here for gay bingo but it was a nice venue! i like the feel of the place, the whole stadium has a nostalgia about it....sigh.... like an old venue though, the ladies room does not have enough capacity if everyone has intermission at once, so just be ready for a long line, try to go at 'down times' if you can.","admiration, love, approval","[INST] A customer left us a 3-star review: 'i have only been here for gay bingo but it was a nice venue! i like the feel of the place, the whole stadium has a nostalgia about it....sigh.... like an old venue though, the ladies room does not have enough capacity if everyone has intermission at once, so just be ready for a long line, try to go at 'down times' if you can.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i have only been here for gay bingo but it was a nice venue! i like the feel of the place, the whole stadium has a nostalgia about it....sigh.... like an old venue though, the ladies room does not have enough capacity if everyone has intermission at once, so just be ready for a long line, try to go at 'down times' if you can.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience, we can focus on the following improvements:

1. Ladies Room Capacity: Increase the capacity of the ladies room to accommodate more people during intermissions. This could involve adding more stalls, sinks, or urinals, depending on the specific layout of the restroom.

2. Scheduling: Implement a system to manage the flow of people during intermissions. This could involve staggering breaks, limiting the number of people allowed in the restroom at a time, or providing additional restroom facilities.

3. Communication: Clearly communicate restroom capacity and any restroom-related policies to customers before or during their visit."
3,"I have been going to Papa Kelsey's for 15 years so writing a review for this place will be like writing a review for a x girlfriend you still have feelings for. At one point Papa's was it, there wasn't anything out on this side of town but fat willy's and pizza hut(yuk on both). Now there are so many options for pizza, it makes papa's sub-par at best. But the subs, there is something in  the bread that drags me back. Not really into the 70's decor but I'm there for food, so let's not dwell! I'm going with the three stars because I think even the subs could step there game up. In the restaurant bizz the competition is huge, & you have to be willing to adapt to change. If you are going to charge 9 bucks for a footlong then I want higher quality meats & cheeses like boars head! That is where my love for papa's has changed, there are a lot of great sandwich shops and you better believe if they have the goods I'm in! So papa I still will come around every now & then but like the x, feelings will never be the same.","i have been going to papa kelsey's for 15 years so writing a review for this place will be like writing a review for a x girlfriend you still have feelings for. at one point papa's was it, there wasn't anything out on this side of town but fat willy's and pizza hut yuk on both . now there are so many options for pizza, it makes papa's sub par at best. but the subs, there is something in the bread that drags me back. not really into the 70's decor but i'm there for food, so let's not dwell! i'm going with the three stars because i think even the subs could step there game up. in the restaurant bizz the competition is huge, you have to be willing to adapt to change. if you are going to charge 9 bucks for a footlong then i want higher quality meats cheeses like boars head! that is where my love for papa's has changed, there are a lot of great sandwich shops and you better believe if they have the goods i'm in! so papa i still will come around every now then but like the x, feelings will never be the same.","neutral, approval, disappointment","[INST] A customer left us a 3-star review: 'i have been going to papa kelsey's for 15 years so writing a review for this place will be like writing a review for a x girlfriend you still have feelings for. at one point papa's was it, there wasn't anything out on this side of town but fat willy's and pizza hut yuk on both . now there are so many options for pizza, it makes papa's sub par at best. but the subs, there is something in the bread that drags me back. not really into the 70's decor but i'm there for food, so let's not dwell! i'm going with the three stars because i think even the subs could step there game up. in the restaurant bizz the competition is huge, you have to be willing to adapt to change. if you are going to charge 9 bucks for a footlong then i want higher quality meats cheeses like boars head! that is where my love for papa's has changed, there are a lot of great sandwich shops and you better believe if they have the goods i'm in! so papa i still will come around every now then but like the x, feelings will never be the same.' The customer feels neutral, approval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i have been going to papa kelsey's for 15 years so writing a review for this place will be like writing a review for a x girlfriend you still have feelings for. at one point papa's was it, there wasn't anything out on this side of town but fat willy's and pizza hut yuk on both . now there are so many options for pizza, it makes papa's sub par at best. but the subs, there is something in the bread that drags me back. not really into the 70's decor but i'm there for food, so let's not dwell! i'm going with the three stars because i think even the subs could step there game up. in the restaurant bizz the competition is huge, you have to be willing to adapt to change. if you are going to charge 9 bucks for a footlong then i want higher quality meats cheeses like boars head! that is where my love for papa's has changed, there are a lot of great sandwich shops and you better believe if they have the goods i'm in! so papa i still will come around every now then but like the x, feelings will never be the same.' The customer feels neutral, approval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Ingredients: The customer mentions a desire for higher quality meats and cheeses, specifically Boar's Head products. We could consider sourcing these products to enhance the quality of our subs.

2. Competitive Pricing: The customer feels that the price for a footlong sub does not match the quality. We could review our pricing strategy to ensure it is competitive and reflects the quality of our products.

3. Adaptation to Change: The customer suggests that we need to be more adaptive to changes in the market."
3,"they really do make you eat with your hands!!! the food was decent. the soup was good, but it got cold really fast. The game hen was good just a bit dry. the desert was blah..... the show is funny, but really really corny. Great for kids tho!","they really do make you eat with your hands!!! the food was decent. the soup was good, but it got cold really fast. the game hen was good just a bit dry. the desert was blah..... the show is funny, but really really corny. great for kids tho!","amusement, admiration, joy","[INST] A customer left us a 3-star review: 'they really do make you eat with your hands!!! the food was decent. the soup was good, but it got cold really fast. the game hen was good just a bit dry. the desert was blah..... the show is funny, but really really corny. great for kids tho!' The customer feels amusement, admiration, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'they really do make you eat with your hands!!! the food was decent. the soup was good, but it got cold really fast. the game hen was good just a bit dry. the desert was blah..... the show is funny, but really really corny. great for kids tho!' The customer feels amusement, admiration, joy. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience, we could focus on the following areas:

1. Food Temperature: Ensure that all dishes are served hot to maintain their taste and quality.

2. Moisture in Main Course: Improve the preparation of the Game Hen to make it more moist and flavorful.

3. Dessert Selection: Revise the dessert menu to offer more appealing options.

4. Speed of Service: To prevent the soup from getting cold, we could expedite the service or find a way to keep the soup hot for longer periods."
3,"I really like this gym really solid. Good machines, pretty clean (although it's declined recently). The reason they didn't get a five star is because I fell off a treadmill, no biggie I have a knee and ankle injury and sometimes it just buckles. I understand they have to do paperwork for it, but the two ladies at the front asked me really loudly in the middle of the elliptical section 30 minutes after I fell if I needed 911. I told them I was fine and if I can do it later. I mean they waited a half hour. Another 10 minutes would not have mattered. They made me feel like I did something wrong and have to go to the principal's office. No one noticed that I fell until they basically were screaming it out in the middle of the gym. They said they couldn't do the report at that time because they were busy, but considering what happened I think they could've stopped what they were doing if they thought it was urgent. It kind of added insult on to injury, no I take that back it literally did.","i really like this gym really solid. good machines, pretty clean although it's declined recently . the reason they didn't get a five star is because i fell off a treadmill, no biggie i have a knee and ankle injury and sometimes it just buckles. i understand they have to do paperwork for it, but the two ladies at the front asked me really loudly in the middle of the elliptical section 30 minutes after i fell if i needed 911. i told them i was fine and if i can do it later. i mean they waited a half hour. another 10 minutes would not have mattered. they made me feel like i did something wrong and have to go to the principal's office. no one noticed that i fell until they basically were screaming it out in the middle of the gym. they said they couldn't do the report at that time because they were busy, but considering what happened i think they could've stopped what they were doing if they thought it was urgent. it kind of added insult on to injury, no i take that back it literally did.","admiration, love, approval","[INST] A customer left us a 3-star review: 'i really like this gym really solid. good machines, pretty clean although it's declined recently . the reason they didn't get a five star is because i fell off a treadmill, no biggie i have a knee and ankle injury and sometimes it just buckles. i understand they have to do paperwork for it, but the two ladies at the front asked me really loudly in the middle of the elliptical section 30 minutes after i fell if i needed 911. i told them i was fine and if i can do it later. i mean they waited a half hour. another 10 minutes would not have mattered. they made me feel like i did something wrong and have to go to the principal's office. no one noticed that i fell until they basically were screaming it out in the middle of the gym. they said they couldn't do the report at that time because they were busy, but considering what happened i think they could've stopped what they were doing if they thought it was urgent. it kind of added insult on to injury, no i take that back it literally did.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i really like this gym really solid. good machines, pretty clean although it's declined recently . the reason they didn't get a five star is because i fell off a treadmill, no biggie i have a knee and ankle injury and sometimes it just buckles. i understand they have to do paperwork for it, but the two ladies at the front asked me really loudly in the middle of the elliptical section 30 minutes after i fell if i needed 911. i told them i was fine and if i can do it later. i mean they waited a half hour. another 10 minutes would not have mattered. they made me feel like i did something wrong and have to go to the principal's office. no one noticed that i fell until they basically were screaming it out in the middle of the gym. they said they couldn't do the report at that time because they were busy, but considering what happened i think they could've stopped what they were doing if they thought it was urgent. it kind of added insult on to injury, no i take that back it literally did.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the gym could take the following steps:

1. Staff Training: Provide training to staff on how to handle medical emergencies with empathy and discretion. They should be aware of the importance of privacy and sensitivity when dealing with such situations.

2. Emergency Procedures: Establish clear and immediate procedures for reporting and responding to medical emergencies. This could include having a designated person or team to handle such situations.

3. Communication: Improve communication skills among staff, especially in high-stress situations. They should be able to approach the customer in a calm, caring, and non-confrontational manner."
3,"I don't get what all the craze is about. My burrito was just okay---I had better burritos in Boston which doesn't really say much about haberneros. It's better than all the chain burrito places but it doesn't leave me saying \""wow. That was good.\""",i don't get what all the craze is about. my burrito was just okay i had better burritos in boston which doesn't really say much about haberneros. it's better than all the chain burrito places but it doesn't leave me saying wow. that was good.,"admiration, confusion, approval","[INST] A customer left us a 3-star review: 'i don't get what all the craze is about. my burrito was just okay i had better burritos in boston which doesn't really say much about haberneros. it's better than all the chain burrito places but it doesn't leave me saying wow. that was good.' The customer feels admiration, confusion, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i don't get what all the craze is about. my burrito was just okay i had better burritos in boston which doesn't really say much about haberneros. it's better than all the chain burrito places but it doesn't leave me saying wow. that was good.' The customer feels admiration, confusion, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Haberneros, consider the following steps:

1. Acknowledge the customer's feedback: Respond to the review by thanking the customer for their feedback and expressing appreciation for their visit.

2. Address the confusion: Clarify the unique aspects of Haberneros that set it apart from other burrito places, such as the quality of ingredients, authenticity of flavors, or the dining experience.

3. Improve consistency: Strive to ensure that every burrito meets the customer's expectations by maintaining consistent quality in preparation and presentation."
3,"I've been back 4 times since my initial visit, but today's lunch merits a star reduction, due to the underwhelming special tostada today, which was probably 50% imitation crab meat, instead of the promised variety on their special tostada.  The San Diego tostada was still delicious, but I will begrudge them the krab I reluctantly consumed.","i've been back 4 times since my initial visit, but today's lunch merits a star reduction, due to the underwhelming special tostada today, which was probably 50 imitation crab meat, instead of the promised variety on their special tostada. the san diego tostada was still delicious, but i will begrudge them the krab i reluctantly consumed.","admiration, disappointment, neutral","[INST] A customer left us a 3-star review: 'i've been back 4 times since my initial visit, but today's lunch merits a star reduction, due to the underwhelming special tostada today, which was probably 50 imitation crab meat, instead of the promised variety on their special tostada. the san diego tostada was still delicious, but i will begrudge them the krab i reluctantly consumed.' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i've been back 4 times since my initial visit, but today's lunch merits a star reduction, due to the underwhelming special tostada today, which was probably 50 imitation crab meat, instead of the promised variety on their special tostada. the san diego tostada was still delicious, but i will begrudge them the krab i reluctantly consumed.' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review, acknowledging the customer's disappointment with the special tostada. Apologize for the inconvenience and assure them that we value their feedback.

2. Address the problem: Investigate the issue with the special tostada, ensuring that the promised variety of ingredients is being used. If there was a mistake, make necessary adjustments to prevent it from happening again.

3. Offer a solution: Offer the customer a complimentary meal or discount on their next visit to make up for the unsatisfactory experience."
3,"Its okay, I went there on a Thursday at 1pm for lunch. I paid like 10 dollar plus tax.\n\nI don't really recommend it. I thought it was a disappointment. The sushi does not look fresh but it taste okay.\n\nThey have alot of different asian food and seafood. But quality is in question.\n\nIf you like buffet go for it. If not...dont do it....","its okay, i went there on a thursday at 1pm for lunch. i paid like 10 dollar plus tax. n ni don't really recommend it. i thought it was a disappointment. the sushi does not look fresh but it taste okay. n nthey have alot of different asian food and seafood. but quality is in question. n nif you like buffet go for it. if not...dont do it....","disappointment, disapproval, neutral","[INST] A customer left us a 3-star review: 'its okay, i went there on a thursday at 1pm for lunch. i paid like 10 dollar plus tax. n ni don't really recommend it. i thought it was a disappointment. the sushi does not look fresh but it taste okay. n nthey have alot of different asian food and seafood. but quality is in question. n nif you like buffet go for it. if not...dont do it....' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'its okay, i went there on a thursday at 1pm for lunch. i paid like 10 dollar plus tax. n ni don't really recommend it. i thought it was a disappointment. the sushi does not look fresh but it taste okay. n nthey have alot of different asian food and seafood. but quality is in question. n nif you like buffet go for it. if not...dont do it....' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Freshness of Sushi: Ensure that the sushi is prepared with fresh ingredients to enhance the taste and visual appeal.

2. Quality of Food: Improve the overall quality of the food served, particularly the Asian and seafood dishes mentioned in the review.

3. Timing: The customer mentioned visiting on a Thursday at 1pm for lunch. It might be beneficial to review our lunch service hours or offer special lunch deals to attract more customers during this time."
3,"I met a friend in Schenley Plaza since she has been away in New York the last couple of weeks. Even though Bobby was at home making dinner and I'm dieting, I still was hungry and needed food. \n\nI ordered the teriyaki chicken from Asia Tea House. The counter guy was nice and my food took long enough to know that it was fresh. It definitely was not the worst chinese that I have had.","i met a friend in schenley plaza since she has been away in new york the last couple of weeks. even though bobby was at home making dinner and i'm dieting, i still was hungry and needed food. n ni ordered the teriyaki chicken from asia tea house. the counter guy was nice and my food took long enough to know that it was fresh. it definitely was not the worst chinese that i have had.","neutral, approval, disapproval","[INST] A customer left us a 3-star review: 'i met a friend in schenley plaza since she has been away in new york the last couple of weeks. even though bobby was at home making dinner and i'm dieting, i still was hungry and needed food. n ni ordered the teriyaki chicken from asia tea house. the counter guy was nice and my food took long enough to know that it was fresh. it definitely was not the worst chinese that i have had.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i met a friend in schenley plaza since she has been away in new york the last couple of weeks. even though bobby was at home making dinner and i'm dieting, i still was hungry and needed food. n ni ordered the teriyaki chicken from asia tea house. the counter guy was nice and my food took long enough to know that it was fresh. it definitely was not the worst chinese that i have had.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Speed of Service: Although the customer appreciated that the food was fresh, they mentioned that it took a long time. We can work on improving the speed of service without compromising on food quality.

2. Dietary Needs: The customer is dieting, and while they didn't express disapproval about the food itself, it's important to cater to dietary needs better. We could offer more options for customers on specific diets, or provide nutritional information for our dishes."
3,"Not my favorite Cirque du Soleil... First, the seats that we had (on the side), although at the third row, didn't allow us to see the performance as a whole. The few acrobatics were impressive but very limited. The interaction with the public was good but maybe to much at times.\n\nIt's a good entertainment just not what I expected from the Cirque du Soleil.","not my favorite cirque du soleil... first, the seats that we had on the side , although at the third row, didn't allow us to see the performance as a whole. the few acrobatics were impressive but very limited. the interaction with the public was good but maybe to much at times. n nit's a good entertainment just not what i expected from the cirque du soleil.","disapproval, admiration, disappointment","[INST] A customer left us a 3-star review: 'not my favorite cirque du soleil... first, the seats that we had on the side , although at the third row, didn't allow us to see the performance as a whole. the few acrobatics were impressive but very limited. the interaction with the public was good but maybe to much at times. n nit's a good entertainment just not what i expected from the cirque du soleil.' The customer feels disapproval, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'not my favorite cirque du soleil... first, the seats that we had on the side , although at the third row, didn't allow us to see the performance as a whole. the few acrobatics were impressive but very limited. the interaction with the public was good but maybe to much at times. n nit's a good entertainment just not what i expected from the cirque du soleil.' The customer feels disapproval, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Seating Improvement: Ensure that all seats offer an unobstructed view of the performance. This might involve rearranging the seating layout or providing binoculars for those in the back rows.

2. Expand Acrobatics: Increase the variety and frequency of acrobatic acts to provide a more comprehensive and engaging show.

3. Balance Interaction: Strike a balance between audience interaction and the performance itself. While interaction can enhance the experience, it should not overshadow the main acts."
3,"I went here for dinner with my guy last night and I completely agree with the other reviews, the patio is fantastic. It has a great view and its surprisingly quiet and secluded while being right above Indian School road. The wine and beer selection is impressive. I really like all of the local choices. \nThe food however was underwhelming. I started with the fries which had rosemary and parmesan and a dipping sauce similar to a thousand island on the side. It was good, but not great. For our entrees we had the sausage and mushroom pizza, and the penne ragu. The pizza was tasty, it had caramelized onions three types of mushrooms and Italian sausage, the crust was just the way I like it not too crispy and not too soft, but definitely a fork and knife needed pizza. The ragu was interesting; it reminded me of everything that would be inside a shredded beef burrito but instead of a tortilla it's in a bowl with penne pasta underneath. It wasn't bad just unexpected. I wish we would have tried desert they all looked delicious, perhaps next time. \nAll in all I think this is a great place for appetizers and drinks especially on their wonderful patio.","i went here for dinner with my guy last night and i completely agree with the other reviews, the patio is fantastic. it has a great view and its surprisingly quiet and secluded while being right above indian school road. the wine and beer selection is impressive. i really like all of the local choices. nthe food however was underwhelming. i started with the fries which had rosemary and parmesan and a dipping sauce similar to a thousand island on the side. it was good, but not great. for our entrees we had the sausage and mushroom pizza, and the penne ragu. the pizza was tasty, it had caramelized onions three types of mushrooms and italian sausage, the crust was just the way i like it not too crispy and not too soft, but definitely a fork and knife needed pizza. the ragu was interesting it reminded me of everything that would be inside a shredded beef burrito but instead of a tortilla it's in a bowl with penne pasta underneath. it wasn't bad just unexpected. i wish we would have tried desert they all looked delicious, perhaps next time. nall in all i think this is a great place for appetizers and drinks especially on their wonderful patio.","disappointment, admiration, disapproval","[INST] A customer left us a 3-star review: 'i went here for dinner with my guy last night and i completely agree with the other reviews, the patio is fantastic. it has a great view and its surprisingly quiet and secluded while being right above indian school road. the wine and beer selection is impressive. i really like all of the local choices. nthe food however was underwhelming. i started with the fries which had rosemary and parmesan and a dipping sauce similar to a thousand island on the side. it was good, but not great. for our entrees we had the sausage and mushroom pizza, and the penne ragu. the pizza was tasty, it had caramelized onions three types of mushrooms and italian sausage, the crust was just the way i like it not too crispy and not too soft, but definitely a fork and knife needed pizza. the ragu was interesting it reminded me of everything that would be inside a shredded beef burrito but instead of a tortilla it's in a bowl with penne pasta underneath. it wasn't bad just unexpected. i wish we would have tried desert they all looked delicious, perhaps next time. nall in all i think this is a great place for appetizers and drinks especially on their wonderful patio.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i went here for dinner with my guy last night and i completely agree with the other reviews, the patio is fantastic. it has a great view and its surprisingly quiet and secluded while being right above indian school road. the wine and beer selection is impressive. i really like all of the local choices. nthe food however was underwhelming. i started with the fries which had rosemary and parmesan and a dipping sauce similar to a thousand island on the side. it was good, but not great. for our entrees we had the sausage and mushroom pizza, and the penne ragu. the pizza was tasty, it had caramelized onions three types of mushrooms and italian sausage, the crust was just the way i like it not too crispy and not too soft, but definitely a fork and knife needed pizza. the ragu was interesting it reminded me of everything that would be inside a shredded beef burrito but instead of a tortilla it's in a bowl with penne pasta underneath. it wasn't bad just unexpected. i wish we would have tried desert they all looked delicious, perhaps next time. nall in all i think this is a great place for appetizers and drinks especially on their wonderful patio.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the food quality, particularly the main dishes. The customer seemed to enjoy the ambiance, wine and beer selection, and appetizers, but found the main dishes underwhelming. We could consider refining the recipes for our main dishes, ensuring they are more flavorful and consistent with customer expectations. Additionally, we could offer a taste of the dessert menu to encourage future visits. Lastly, we should aim to maintain the high standards of our appetizers and drinks, as they were well-received by the customer."
3,"Spicy tuna roll is pretty good, big pieces of tuna, not the usual mayo mix. Nice sushi chefs, good happy hour prices, not a large sushi selection though.  (They did tell me they were in the process of expanding it.)","spicy tuna roll is pretty good, big pieces of tuna, not the usual mayo mix. nice sushi chefs, good happy hour prices, not a large sushi selection though. they did tell me they were in the process of expanding it.","admiration, neutral, approval","[INST] A customer left us a 3-star review: 'spicy tuna roll is pretty good, big pieces of tuna, not the usual mayo mix. nice sushi chefs, good happy hour prices, not a large sushi selection though. they did tell me they were in the process of expanding it.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'spicy tuna roll is pretty good, big pieces of tuna, not the usual mayo mix. nice sushi chefs, good happy hour prices, not a large sushi selection though. they did tell me they were in the process of expanding it.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Expand the sushi selection: As mentioned in the review, the customer would appreciate a larger variety of sushi options. This could be achieved by adding new rolls, sashimi, nigiri, and other dishes to the menu.

2. Maintain the quality of the spicy tuna roll: The customer appreciated the big pieces of tuna and the lack of mayo in the roll. Ensure that the quality of this dish remains consistent, and consider offering similar options that cater to customers who prefer less mayo in their sushi."
3,"Targets are great and I am doing all my Target reviews this week, as I have visited most of them this week for various reasons.  \n\na.  Parking  - 2 star - Parking is plentiful, but the traffic flow is terrible because they designed the main entrance traffic coincide with the main entrance and main pedestrian flow.  so this is a terrible traffic flow design. You have to watch carefully for those drivers...\n\nb.  Entrance - 1 Star - Why put the smokers area even in the wind flow of the main entrance?  All the employees and visitors that smoke will smoke out here and the wind flows toward the entrance.\n\nc.  Selections - 4 star - Everything here!  They also have the portrait studio.\n\nd.  Flow - 4 star - Not bad.\n\ne.  Stock - 4 star - Generally good, but I noticed often times I have had to seek out things and have to leave as what I wanted was not in stock.\n\nOverall this place still is heads and shoulders above K-Mart and Walmart.  Just whomever designed the traffic and smoking area needs to get a bit more edumacated or get more practical.\n\nOverall, I do come here often enough.","targets are great and i am doing all my target reviews this week, as i have visited most of them this week for various reasons. n na. parking 2 star parking is plentiful, but the traffic flow is terrible because they designed the main entrance traffic coincide with the main entrance and main pedestrian flow. so this is a terrible traffic flow design. you have to watch carefully for those drivers... n nb. entrance 1 star why put the smokers area even in the wind flow of the main entrance? all the employees and visitors that smoke will smoke out here and the wind flows toward the entrance. n nc. selections 4 star everything here! they also have the portrait studio. n nd. flow 4 star not bad. n ne. stock 4 star generally good, but i noticed often times i have had to seek out things and have to leave as what i wanted was not in stock. n noverall this place still is heads and shoulders above k mart and walmart. just whomever designed the traffic and smoking area needs to get a bit more edumacated or get more practical. n noverall, i do come here often enough.","fear, admiration, neutral","[INST] A customer left us a 3-star review: 'targets are great and i am doing all my target reviews this week, as i have visited most of them this week for various reasons. n na. parking 2 star parking is plentiful, but the traffic flow is terrible because they designed the main entrance traffic coincide with the main entrance and main pedestrian flow. so this is a terrible traffic flow design. you have to watch carefully for those drivers... n nb. entrance 1 star why put the smokers area even in the wind flow of the main entrance? all the employees and visitors that smoke will smoke out here and the wind flows toward the entrance. n nc. selections 4 star everything here! they also have the portrait studio. n nd. flow 4 star not bad. n ne. stock 4 star generally good, but i noticed often times i have had to seek out things and have to leave as what i wanted was not in stock. n noverall this place still is heads and shoulders above k mart and walmart. just whomever designed the traffic and smoking area needs to get a bit more edumacated or get more practical. n noverall, i do come here often enough.' The customer feels fear, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'targets are great and i am doing all my target reviews this week, as i have visited most of them this week for various reasons. n na. parking 2 star parking is plentiful, but the traffic flow is terrible because they designed the main entrance traffic coincide with the main entrance and main pedestrian flow. so this is a terrible traffic flow design. you have to watch carefully for those drivers... n nb. entrance 1 star why put the smokers area even in the wind flow of the main entrance? all the employees and visitors that smoke will smoke out here and the wind flows toward the entrance. n nc. selections 4 star everything here! they also have the portrait studio. n nd. flow 4 star not bad. n ne. stock 4 star generally good, but i noticed often times i have had to seek out things and have to leave as what i wanted was not in stock. n noverall this place still is heads and shoulders above k mart and walmart. just whomever designed the traffic and smoking area needs to get a bit more edumacated or get more practical. n noverall, i do come here often enough.' The customer feels fear, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Traffic Flow Design: Revise the main entrance traffic flow to separate it from the main pedestrian flow, ensuring a safer and smoother experience for both drivers and pedestrians.

2. Smokers Area: Relocate the smokers area away from the main entrance to prevent smoke from blowing towards the entrance and affecting customers.

3. Parking: Improve the traffic flow in the parking lot to reduce congestion and make it easier for customers to navigate.

4. Stock Management: Enhance inventory management to minimize instances where customers find items out of stock."
3,"Being a fan of Pawn Stars, we felt the need to venture in and check out the famous Gold and Silver Pawn Shop on our latest venture to Vegas. We realistically weren't expecting to see any of the guys on the show, but we were excited to see some of the items that were shown on TV.\n\nWe got here around opening time on a Sunday morning (Around 9 A.M.). There was no line, and there was no problem finding parking during that time. \n\nThe store is comprised of two different sections. The front half is reserved for their pawn shop items for sale, mainly jewelry and accessories with a smattering of antique and unique items that you might have seen on the show. The back half holds the large items (e.g., cars, bikes), various works of art (Including sad clown paintings selling for thousands of dollars), and souvenir stuff from the show. We browsed through several times, but found that:\n\n1. The jewelry and accessories were priced pretty high.\n\n2. While there were a few items I recognized from the show, I was disappointed that they didn't have the \""Death Clock\"" on the shelves (i.e., the ormolu clock).\n\n3. I really wanted to buy a souvenir, but I didn't see any shirts that I wanted to buy, and I didn't want to pay $7 for a Pawn Stars bandana or lanyard. Other items I saw for sale were hats, glassware, keychains, decorative plates, pens, posters, and a fuzzy Chumlee blanket.\n\nIf you're a fan of the show, it's worth a stop to see the pawn shop. They do post what people from the show will be at the shop that day (When we went, Rebecca the historical books expert was going to be there in the afternoon).","being a fan of pawn stars, we felt the need to venture in and check out the famous gold and silver pawn shop on our latest venture to vegas. we realistically weren't expecting to see any of the guys on the show, but we were excited to see some of the items that were shown on tv. n nwe got here around opening time on a sunday morning around 9 a.m. . there was no line, and there was no problem finding parking during that time. n nthe store is comprised of two different sections. the front half is reserved for their pawn shop items for sale, mainly jewelry and accessories with a smattering of antique and unique items that you might have seen on the show. the back half holds the large items e.g., cars, bikes , various works of art including sad clown paintings selling for thousands of dollars , and souvenir stuff from the show. we browsed through several times, but found that n n1. the jewelry and accessories were priced pretty high. n n2. while there were a few items i recognized from the show, i was disappointed that they didn't have the death clock on the shelves i.e., the ormolu clock . n n3. i really wanted to buy a souvenir, but i didn't see any shirts that i wanted to buy, and i didn't want to pay 7 for a pawn stars bandana or lanyard. other items i saw for sale were hats, glassware, keychains, decorative plates, pens, posters, and a fuzzy chumlee blanket. n nif you're a fan of the show, it's worth a stop to see the pawn shop. they do post what people from the show will be at the shop that day when we went, rebecca the historical books expert was going to be there in the afternoon .","excitement, neutral, curiosity","[INST] A customer left us a 3-star review: 'being a fan of pawn stars, we felt the need to venture in and check out the famous gold and silver pawn shop on our latest venture to vegas. we realistically weren't expecting to see any of the guys on the show, but we were excited to see some of the items that were shown on tv. n nwe got here around opening time on a sunday morning around 9 a.m. . there was no line, and there was no problem finding parking during that time. n nthe store is comprised of two different sections. the front half is reserved for their pawn shop items for sale, mainly jewelry and accessories with a smattering of antique and unique items that you might have seen on the show. the back half holds the large items e.g., cars, bikes , various works of art including sad clown paintings selling for thousands of dollars , and souvenir stuff from the show. we browsed through several times, but found that n n1. the jewelry and accessories were priced pretty high. n n2. while there were a few items i recognized from the show, i was disappointed that they didn't have the death clock on the shelves i.e., the ormolu clock . n n3. i really wanted to buy a souvenir, but i didn't see any shirts that i wanted to buy, and i didn't want to pay 7 for a pawn stars bandana or lanyard. other items i saw for sale were hats, glassware, keychains, decorative plates, pens, posters, and a fuzzy chumlee blanket. n nif you're a fan of the show, it's worth a stop to see the pawn shop. they do post what people from the show will be at the shop that day when we went, rebecca the historical books expert was going to be there in the afternoon .' The customer feels excitement, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'being a fan of pawn stars, we felt the need to venture in and check out the famous gold and silver pawn shop on our latest venture to vegas. we realistically weren't expecting to see any of the guys on the show, but we were excited to see some of the items that were shown on tv. n nwe got here around opening time on a sunday morning around 9 a.m. . there was no line, and there was no problem finding parking during that time. n nthe store is comprised of two different sections. the front half is reserved for their pawn shop items for sale, mainly jewelry and accessories with a smattering of antique and unique items that you might have seen on the show. the back half holds the large items e.g., cars, bikes , various works of art including sad clown paintings selling for thousands of dollars , and souvenir stuff from the show. we browsed through several times, but found that n n1. the jewelry and accessories were priced pretty high. n n2. while there were a few items i recognized from the show, i was disappointed that they didn't have the death clock on the shelves i.e., the ormolu clock . n n3. i really wanted to buy a souvenir, but i didn't see any shirts that i wanted to buy, and i didn't want to pay 7 for a pawn stars bandana or lanyard. other items i saw for sale were hats, glassware, keychains, decorative plates, pens, posters, and a fuzzy chumlee blanket. n nif you're a fan of the show, it's worth a stop to see the pawn shop. they do post what people from the show will be at the shop that day when we went, rebecca the historical books expert was going to be there in the afternoon .' The customer feels excitement, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Offer more competitive pricing on jewelry and accessories, especially for items that are frequently featured on the show.
2. Regularly update the inventory to include popular items from the show, such as the Death Clock.
3. Expand the selection of souvenirs, particularly shirts, to cater to a wider range of preferences and budgets.
4. Consider offering discounts or promotions for items that have been on the shop for an extended period.
5. Provide clearer signage or information about upcoming appearances from show personalities, such as Rebecca the historical books expert."
3,"View was nice. Dim romantic setting. Food didn't even really taste all that good for it to be that expensive, but i'm assuming they're charging for the \""experience\"". I got the Chicken and risotto. Babe got the scallops & said they were good. We both tried the lobster bisque and it was extremely rich, i must say. They also had a great wine selection. Try the plum wine. its the only one they have, i forgot the name lol I probably wouldn't take my business here because im more about the taste of the food besides a view, but it was a very nice, romantic setting. I enjoyed myself.","view was nice. dim romantic setting. food didn't even really taste all that good for it to be that expensive, but i'm assuming they're charging for the experience . i got the chicken and risotto. babe got the scallops said they were good. we both tried the lobster bisque and it was extremely rich, i must say. they also had a great wine selection. try the plum wine. its the only one they have, i forgot the name lol i probably wouldn't take my business here because im more about the taste of the food besides a view, but it was a very nice, romantic setting. i enjoyed myself.","amusement, admiration, joy","[INST] A customer left us a 3-star review: 'view was nice. dim romantic setting. food didn't even really taste all that good for it to be that expensive, but i'm assuming they're charging for the experience . i got the chicken and risotto. babe got the scallops said they were good. we both tried the lobster bisque and it was extremely rich, i must say. they also had a great wine selection. try the plum wine. its the only one they have, i forgot the name lol i probably wouldn't take my business here because im more about the taste of the food besides a view, but it was a very nice, romantic setting. i enjoyed myself.' The customer feels amusement, admiration, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'view was nice. dim romantic setting. food didn't even really taste all that good for it to be that expensive, but i'm assuming they're charging for the experience . i got the chicken and risotto. babe got the scallops said they were good. we both tried the lobster bisque and it was extremely rich, i must say. they also had a great wine selection. try the plum wine. its the only one they have, i forgot the name lol i probably wouldn't take my business here because im more about the taste of the food besides a view, but it was a very nice, romantic setting. i enjoyed myself.' The customer feels amusement, admiration, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially encourage them to return, consider the following actions:

1. Enhance the food quality, particularly the dishes they ordered (chicken, risotto, and lobster bisque). Focus on balancing taste, presentation, and value for money.

2. Offer a wider variety of food options, ensuring a consistent level of quality across the menu.

3. Provide more information about the dishes, including ingredients and preparation methods, to help customers make informed choices and appreciate the effort put into each dish.

4. Consider offering a tasting menu or sampler options to showcase the variety and quality of dishes available."
3,"Went here for dinner with some girlfriends on Saturday night. It has a nice clean and trendy atmosphere with some tasty bite. It's a little pricy, as are most decent sushi restaurants. They cocktails are yummy, I had a refreshing St. Germaine, as well as some miso soup and veggie tempura. Good place for girls night, or dates. If you're a resident of Scottsdale, they are even featuring a locals discount until Labor Day... Thumbs up to that management!","went here for dinner with some girlfriends on saturday night. it has a nice clean and trendy atmosphere with some tasty bite. it's a little pricy, as are most decent sushi restaurants. they cocktails are yummy, i had a refreshing st. germaine, as well as some miso soup and veggie tempura. good place for girls night, or dates. if you're a resident of scottsdale, they are even featuring a locals discount until labor day... thumbs up to that management!","admiration, approval, joy","[INST] A customer left us a 3-star review: 'went here for dinner with some girlfriends on saturday night. it has a nice clean and trendy atmosphere with some tasty bite. it's a little pricy, as are most decent sushi restaurants. they cocktails are yummy, i had a refreshing st. germaine, as well as some miso soup and veggie tempura. good place for girls night, or dates. if you're a resident of scottsdale, they are even featuring a locals discount until labor day... thumbs up to that management!' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'went here for dinner with some girlfriends on saturday night. it has a nice clean and trendy atmosphere with some tasty bite. it's a little pricy, as are most decent sushi restaurants. they cocktails are yummy, i had a refreshing st. germaine, as well as some miso soup and veggie tempura. good place for girls night, or dates. if you're a resident of scottsdale, they are even featuring a locals discount until labor day... thumbs up to that management!' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and potentially earn a 4 or 5-star review, consider the following improvements:

1. Maintain the clean and trendy atmosphere: Continue to ensure the restaurant remains clean and modern, as this seems to be appreciated by the customer.

2. Offer competitive pricing: While the customer acknowledges that sushi restaurants can be pricey, consider offering more affordable options or specials to cater to a wider range of budgets.

3. Highlight the locals discount: Make sure to promote the locals discount more prominently, as it seems to be an attractive factor for the customer."
3,"I stayed at Palazzo on 1-4-13 to 1-8-13.  \n\nThe hotel was clean and pretty.  Checkins was fast and efficient where the staff was nice and friendly.  \nThe room was spacious but it need a little more work catching up to the Wynn & Encore.  It is not as clean as Wynn nor was the the staff was as friendly. Trust me, i would rather stayed at the Wynn any day  The decor and ambiance at Wynn is a lot better.","i stayed at palazzo on 1 4 13 to 1 8 13. n nthe hotel was clean and pretty. checkins was fast and efficient where the staff was nice and friendly. nthe room was spacious but it need a little more work catching up to the wynn encore. it is not as clean as wynn nor was the the staff was as friendly. trust me, i would rather stayed at the wynn any day the decor and ambiance at wynn is a lot better.","neutral, approval, admiration","[INST] A customer left us a 3-star review: 'i stayed at palazzo on 1 4 13 to 1 8 13. n nthe hotel was clean and pretty. checkins was fast and efficient where the staff was nice and friendly. nthe room was spacious but it need a little more work catching up to the wynn encore. it is not as clean as wynn nor was the the staff was as friendly. trust me, i would rather stayed at the wynn any day the decor and ambiance at wynn is a lot better.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i stayed at palazzo on 1 4 13 to 1 8 13. n nthe hotel was clean and pretty. checkins was fast and efficient where the staff was nice and friendly. nthe room was spacious but it need a little more work catching up to the wynn encore. it is not as clean as wynn nor was the the staff was as friendly. trust me, i would rather stayed at the wynn any day the decor and ambiance at wynn is a lot better.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the cleanliness of the rooms and improving the friendliness and service of our staff to match the level of the Wynn Encore. This could involve additional training for our staff, increased cleaning frequency, and potentially upgrading some room amenities. Additionally, we could consider ways to improve the decor and ambiance of the hotel to better compete with the Wynn Encore."
3,"If you want dumplings, this is the place.  If not, dumplings are all they have.  This is CASH ONLY despite what Yelp lists.  It's in Chinatown where the restaurants are not all real clean.  This one falls in the middle.","if you want dumplings, this is the place. if not, dumplings are all they have. this is cash only despite what yelp lists. it's in chinatown where the restaurants are not all real clean. this one falls in the middle.","neutral, approval, realization","[INST] A customer left us a 3-star review: 'if you want dumplings, this is the place. if not, dumplings are all they have. this is cash only despite what yelp lists. it's in chinatown where the restaurants are not all real clean. this one falls in the middle.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'if you want dumplings, this is the place. if not, dumplings are all they have. this is cash only despite what yelp lists. it's in chinatown where the restaurants are not all real clean. this one falls in the middle.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Clarify Payment Methods: Ensure that the payment methods listed online are accurate and up-to-date. If the business is cash-only, make this clear on all platforms.

2. Cleanliness: Improve the cleanliness of the restaurant, focusing on areas that may be overlooked, such as restrooms and kitchen. A clean environment can greatly enhance the dining experience.

3. Expand Menu Offerings: While the customer appreciates the dumplings, consider expanding the menu to offer a wider variety of dishes. This could help attract customers who are not specifically seeking dumplings."
3,"I would give it 3.5 stars. It was a solid sandwich for sure. I got the corned beef which was tasty the only thing I wish they added was some kind of sauce. I'm not sure if that comes on other sandwiches but it could have used some kind of mustard. The price is great too, four sandwiches , two orders of pickles, coleslaw, fries and beer for about 40 bucks. Can't complain about that! \n\nI would definitely","i would give it 3.5 stars. it was a solid sandwich for sure. i got the corned beef which was tasty the only thing i wish they added was some kind of sauce. i'm not sure if that comes on other sandwiches but it could have used some kind of mustard. the price is great too, four sandwiches , two orders of pickles, coleslaw, fries and beer for about 40 bucks. can't complain about that! n ni would definitely","admiration, approval, desire","[INST] A customer left us a 3-star review: 'i would give it 3.5 stars. it was a solid sandwich for sure. i got the corned beef which was tasty the only thing i wish they added was some kind of sauce. i'm not sure if that comes on other sandwiches but it could have used some kind of mustard. the price is great too, four sandwiches , two orders of pickles, coleslaw, fries and beer for about 40 bucks. can't complain about that! n ni would definitely' The customer feels admiration, approval, desire. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i would give it 3.5 stars. it was a solid sandwich for sure. i got the corned beef which was tasty the only thing i wish they added was some kind of sauce. i'm not sure if that comes on other sandwiches but it could have used some kind of mustard. the price is great too, four sandwiches , two orders of pickles, coleslaw, fries and beer for about 40 bucks. can't complain about that! n ni would definitely' The customer feels admiration, approval, desire. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider offering a variety of sauces as an optional addition to your sandwiches. Specifically, offering mustard as a standard option for corned beef sandwiches could meet the customer's request. Additionally, you could consider asking customers about their sauce preferences when they order, to ensure that each sandwich is tailored to their taste."
3,"This is another Ra-like east meets west sushi place where they put all kinds of mayo concoctions and cream cheese into something that was supposed to be healthy.  That being said, I thought the rolls were pretty creative and none all too bad.  They didn't seem very healthy at all, but we all die sometime and a little fish isn't going to save us anymore than a \""practical\"" meal of a hamburger and small fries at McDonald's.  \n\nThe all day happy hour is all the rave, and such a gimmick because most of the rolls and drinks cost 6 bucks.  I guess its cuz they're \""specialty\"" drinks and rolls so 6 bucks is a steal for them?  Not that much of a thrifty deal.  Seemed like a couple of the rolls were variations of the same thing because they tasted very similar.  Or maybe its just the \""soy glaze\"" that's laid on kinda thick..\n\nAll in all, I wouldn't dig in my heels not to go to this place (which I would for Ra), but I wouldn't go there to be a cheap date either.","this is another ra like east meets west sushi place where they put all kinds of mayo concoctions and cream cheese into something that was supposed to be healthy. that being said, i thought the rolls were pretty creative and none all too bad. they didn't seem very healthy at all, but we all die sometime and a little fish isn't going to save us anymore than a practical meal of a hamburger and small fries at mcdonald's. n nthe all day happy hour is all the rave, and such a gimmick because most of the rolls and drinks cost 6 bucks. i guess its cuz they're specialty drinks and rolls so 6 bucks is a steal for them? not that much of a thrifty deal. seemed like a couple of the rolls were variations of the same thing because they tasted very similar. or maybe its just the soy glaze that's laid on kinda thick.. n nall in all, i wouldn't dig in my heels not to go to this place which i would for ra , but i wouldn't go there to be a cheap date either.","neutral, disapproval, disappointment","[INST] A customer left us a 3-star review: 'this is another ra like east meets west sushi place where they put all kinds of mayo concoctions and cream cheese into something that was supposed to be healthy. that being said, i thought the rolls were pretty creative and none all too bad. they didn't seem very healthy at all, but we all die sometime and a little fish isn't going to save us anymore than a practical meal of a hamburger and small fries at mcdonald's. n nthe all day happy hour is all the rave, and such a gimmick because most of the rolls and drinks cost 6 bucks. i guess its cuz they're specialty drinks and rolls so 6 bucks is a steal for them? not that much of a thrifty deal. seemed like a couple of the rolls were variations of the same thing because they tasted very similar. or maybe its just the soy glaze that's laid on kinda thick.. n nall in all, i wouldn't dig in my heels not to go to this place which i would for ra , but i wouldn't go there to be a cheap date either.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this is another ra like east meets west sushi place where they put all kinds of mayo concoctions and cream cheese into something that was supposed to be healthy. that being said, i thought the rolls were pretty creative and none all too bad. they didn't seem very healthy at all, but we all die sometime and a little fish isn't going to save us anymore than a practical meal of a hamburger and small fries at mcdonald's. n nthe all day happy hour is all the rave, and such a gimmick because most of the rolls and drinks cost 6 bucks. i guess its cuz they're specialty drinks and rolls so 6 bucks is a steal for them? not that much of a thrifty deal. seemed like a couple of the rolls were variations of the same thing because they tasted very similar. or maybe its just the soy glaze that's laid on kinda thick.. n nall in all, i wouldn't dig in my heels not to go to this place which i would for ra , but i wouldn't go there to be a cheap date either.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Offer a wider variety of sushi options that cater to health-conscious customers. This could include options with less mayo, cream cheese, or heavy sauces.

2. Clearly communicate the nutritional information for each dish on the menu, so customers can make informed decisions about their meal choices.

3. Review pricing for the all-day happy hour, ensuring that the prices are competitive and offer good value for specialty rolls and drinks.

4. Train staff to explain the unique aspects of each dish, helping customers understand the creative elements and why certain ingredients are used."
3,"There is a waiting line if u want to dine on the patio, you can wait at the bar and spend $11 for a Mimosa or spend your money gambling in the casino. Or just wait till the buzzer calls you, but then, why did you come to Vegas for? Great place to people watch and have an overpriced sliced tomato with some stinky cheese called salad. The quiche is good too, if you like quiches. You get a baguette and some butter to start with, but don't spend too much, just enjoy the good weather and the funny dressed tourists taking pictures of the Eiffel tower.","there is a waiting line if u want to dine on the patio, you can wait at the bar and spend 11 for a mimosa or spend your money gambling in the casino. or just wait till the buzzer calls you, but then, why did you come to vegas for? great place to people watch and have an overpriced sliced tomato with some stinky cheese called salad. the quiche is good too, if you like quiches. you get a baguette and some butter to start with, but don't spend too much, just enjoy the good weather and the funny dressed tourists taking pictures of the eiffel tower.","joy, admiration, approval","[INST] A customer left us a 3-star review: 'there is a waiting line if u want to dine on the patio, you can wait at the bar and spend 11 for a mimosa or spend your money gambling in the casino. or just wait till the buzzer calls you, but then, why did you come to vegas for? great place to people watch and have an overpriced sliced tomato with some stinky cheese called salad. the quiche is good too, if you like quiches. you get a baguette and some butter to start with, but don't spend too much, just enjoy the good weather and the funny dressed tourists taking pictures of the eiffel tower.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'there is a waiting line if u want to dine on the patio, you can wait at the bar and spend 11 for a mimosa or spend your money gambling in the casino. or just wait till the buzzer calls you, but then, why did you come to vegas for? great place to people watch and have an overpriced sliced tomato with some stinky cheese called salad. the quiche is good too, if you like quiches. you get a baguette and some butter to start with, but don't spend too much, just enjoy the good weather and the funny dressed tourists taking pictures of the eiffel tower.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Reduce or eliminate the waiting line for patio dining, or offer a more efficient system for reservations or seating.

2. Offer a complimentary beverage or small appetizer while customers wait for their table, to make the wait more enjoyable.

3. Consider offering a more diverse selection of drinks at the bar, or adjusting the prices to be more competitive with local establishments.

4. Improve the ambiance and atmosphere of the patio dining area, perhaps by adding more seating, better decor, or live music."
3,"Bellagio has such a big name to live up to, and on the surface it does. The decor seems nice enough, and the food selection wide and warm. \n\nBf and I went on Sat morning for champagne brunch. So we went off to get our food, and I had to wait in the omelet line forever, because I wanted egg-white, and the guy couldn't find it. When we came back to the table, bf's sunglasses were gone, and the waitress was telling us how she wasn't sure if we had left or not. Um, hello, we just sat down, why would we pay and then leave without eating? The sunglasses were never found again, and their general disorganized way of not being able to keep track of who's still eating and who's not really annoyed me. They should adopt a better system. I don't want to worry that someone's going to clean away our table just because we left to go get food.\n\nFood is good, otherwise. I loaded up on smoked salmon mostly. We now prefer the buffet at Mandalay Bay though. They're way more organized. And the have windows!","bellagio has such a big name to live up to, and on the surface it does. the decor seems nice enough, and the food selection wide and warm. n nbf and i went on sat morning for champagne brunch. so we went off to get our food, and i had to wait in the omelet line forever, because i wanted egg white, and the guy couldn't find it. when we came back to the table, bf's sunglasses were gone, and the waitress was telling us how she wasn't sure if we had left or not. um, hello, we just sat down, why would we pay and then leave without eating? the sunglasses were never found again, and their general disorganized way of not being able to keep track of who's still eating and who's not really annoyed me. they should adopt a better system. i don't want to worry that someone's going to clean away our table just because we left to go get food. n nfood is good, otherwise. i loaded up on smoked salmon mostly. we now prefer the buffet at mandalay bay though. they're way more organized. and the have windows!","neutral, disappointment, realization","[INST] A customer left us a 3-star review: 'bellagio has such a big name to live up to, and on the surface it does. the decor seems nice enough, and the food selection wide and warm. n nbf and i went on sat morning for champagne brunch. so we went off to get our food, and i had to wait in the omelet line forever, because i wanted egg white, and the guy couldn't find it. when we came back to the table, bf's sunglasses were gone, and the waitress was telling us how she wasn't sure if we had left or not. um, hello, we just sat down, why would we pay and then leave without eating? the sunglasses were never found again, and their general disorganized way of not being able to keep track of who's still eating and who's not really annoyed me. they should adopt a better system. i don't want to worry that someone's going to clean away our table just because we left to go get food. n nfood is good, otherwise. i loaded up on smoked salmon mostly. we now prefer the buffet at mandalay bay though. they're way more organized. and the have windows!' The customer feels neutral, disappointment, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'bellagio has such a big name to live up to, and on the surface it does. the decor seems nice enough, and the food selection wide and warm. n nbf and i went on sat morning for champagne brunch. so we went off to get our food, and i had to wait in the omelet line forever, because i wanted egg white, and the guy couldn't find it. when we came back to the table, bf's sunglasses were gone, and the waitress was telling us how she wasn't sure if we had left or not. um, hello, we just sat down, why would we pay and then leave without eating? the sunglasses were never found again, and their general disorganized way of not being able to keep track of who's still eating and who's not really annoyed me. they should adopt a better system. i don't want to worry that someone's going to clean away our table just because we left to go get food. n nfood is good, otherwise. i loaded up on smoked salmon mostly. we now prefer the buffet at mandalay bay though. they're way more organized. and the have windows!' The customer feels neutral, disappointment, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Bellagio, the following steps could be taken:

1. Improve communication and organization: Implement a more efficient system for tracking tables and customers, especially during busy periods like brunch. This will help prevent confusion and ensure that customers' belongings are not lost or misplaced.

2. Streamline the ordering process: Ensure that the omelet line moves more quickly, especially for customers with specific dietary requests. This can be achieved by having all ingredients readily available and ensuring that staff are well-trained to handle such requests efficiently.

3. Enhance customer service: Train staff to be more attentive and responsive to customers' needs."
3,"3.5 stars if I could. Got a comp credit to this little gem inside Aria. The place ain't no taco bell, with beautiful decor and a nice \""liquor tree\"". Very intimate and inviting atmosphere. This upscale-ness is certainly reflected in the price with many, entrees wavering around $20-much more than you would expect from a typical Mexican restaurant. \n\nFree chips and salsa-Salsa was a little hot and that basket of chips was huge!\n\nDidn't get to try any entrees since we were stuffed already from a pre-dinner. But we did get drinks and dessert.\n\nMango and strawberry margaritas---but their mango margarita was delicious! Blended nomnomness.  \n\nCaesar Salad-Caesar salad dressed up with little tortilla chips...Tiny, tiny portion. Not worth that dough my friends. \n\nAlso tried the flan and the fried ice cream. The flan was good, creamy and not too sweet, but I'm more used to a creamy, coffee flavored Vietnamese flan. The fried ice cream was much different than the tempura kind you find at Japanese joints. Vanilla ice cream covered in some kind of nuts in a fried bowl that was cinammon-sugar dusted. \n\nService was EXCELLENT. So kind and attentive. I would come back just for the service.\n\nBut that price...2 margaritas + 1 salad + 2 desserts = $60. Welcome to Vegas.","3.5 stars if i could. got a comp credit to this little gem inside aria. the place ain't no taco bell, with beautiful decor and a nice liquor tree . very intimate and inviting atmosphere. this upscale ness is certainly reflected in the price with many, entrees wavering around 20 much more than you would expect from a typical mexican restaurant. n nfree chips and salsa salsa was a little hot and that basket of chips was huge! n ndidn't get to try any entrees since we were stuffed already from a pre dinner. but we did get drinks and dessert. n nmango and strawberry margaritas but their mango margarita was delicious! blended nomnomness. n ncaesar salad caesar salad dressed up with little tortilla chips...tiny, tiny portion. not worth that dough my friends. n nalso tried the flan and the fried ice cream. the flan was good, creamy and not too sweet, but i'm more used to a creamy, coffee flavored vietnamese flan. the fried ice cream was much different than the tempura kind you find at japanese joints. vanilla ice cream covered in some kind of nuts in a fried bowl that was cinammon sugar dusted. n nservice was excellent. so kind and attentive. i would come back just for the service. n nbut that price...2 margaritas 1 salad 2 desserts 60. welcome to vegas.","neutral, admiration, approval","[INST] A customer left us a 3-star review: '3.5 stars if i could. got a comp credit to this little gem inside aria. the place ain't no taco bell, with beautiful decor and a nice liquor tree . very intimate and inviting atmosphere. this upscale ness is certainly reflected in the price with many, entrees wavering around 20 much more than you would expect from a typical mexican restaurant. n nfree chips and salsa salsa was a little hot and that basket of chips was huge! n ndidn't get to try any entrees since we were stuffed already from a pre dinner. but we did get drinks and dessert. n nmango and strawberry margaritas but their mango margarita was delicious! blended nomnomness. n ncaesar salad caesar salad dressed up with little tortilla chips...tiny, tiny portion. not worth that dough my friends. n nalso tried the flan and the fried ice cream. the flan was good, creamy and not too sweet, but i'm more used to a creamy, coffee flavored vietnamese flan. the fried ice cream was much different than the tempura kind you find at japanese joints. vanilla ice cream covered in some kind of nuts in a fried bowl that was cinammon sugar dusted. n nservice was excellent. so kind and attentive. i would come back just for the service. n nbut that price...2 margaritas 1 salad 2 desserts 60. welcome to vegas.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: '3.5 stars if i could. got a comp credit to this little gem inside aria. the place ain't no taco bell, with beautiful decor and a nice liquor tree . very intimate and inviting atmosphere. this upscale ness is certainly reflected in the price with many, entrees wavering around 20 much more than you would expect from a typical mexican restaurant. n nfree chips and salsa salsa was a little hot and that basket of chips was huge! n ndidn't get to try any entrees since we were stuffed already from a pre dinner. but we did get drinks and dessert. n nmango and strawberry margaritas but their mango margarita was delicious! blended nomnomness. n ncaesar salad caesar salad dressed up with little tortilla chips...tiny, tiny portion. not worth that dough my friends. n nalso tried the flan and the fried ice cream. the flan was good, creamy and not too sweet, but i'm more used to a creamy, coffee flavored vietnamese flan. the fried ice cream was much different than the tempura kind you find at japanese joints. vanilla ice cream covered in some kind of nuts in a fried bowl that was cinammon sugar dusted. n nservice was excellent. so kind and attentive. i would come back just for the service. n nbut that price...2 margaritas 1 salad 2 desserts 60. welcome to vegas.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Offer more competitive pricing for the menu items, especially compared to traditional Mexican restaurants.
2. Consider adjusting the Caesar salad portion size to better match the price.
3. Offer a wider variety of dessert options, including options that cater to different cultural tastes, such as a coffee-flavored flan.
4. Consider offering a complimentary small appetizer or side dish with the meal, such as a small portion of enchiladas or tacos, to help satisfy customers before they order their entrees."
3,"Creamy consistency, ability to mix two adjacent flavors, ok-fresh toppings (usual fruit - berries- and cookie, candy, nut toppings). Fifty cents an ounce, ouch...\n\nA few sugar free choices that didn't taste too much like saccharin. Also, dairy free sorbet option (when I went it was raspberry pomegranate). Overall a moderately decent option if you're really craving fro yo after a whirlwind shopping extravaganza at forever 21.","creamy consistency, ability to mix two adjacent flavors, ok fresh toppings usual fruit berries and cookie, candy, nut toppings . fifty cents an ounce, ouch... n na few sugar free choices that didn't taste too much like saccharin. also, dairy free sorbet option when i went it was raspberry pomegranate . overall a moderately decent option if you're really craving fro yo after a whirlwind shopping extravaganza at forever 21.","neutral, approval, realization","[INST] A customer left us a 3-star review: 'creamy consistency, ability to mix two adjacent flavors, ok fresh toppings usual fruit berries and cookie, candy, nut toppings . fifty cents an ounce, ouch... n na few sugar free choices that didn't taste too much like saccharin. also, dairy free sorbet option when i went it was raspberry pomegranate . overall a moderately decent option if you're really craving fro yo after a whirlwind shopping extravaganza at forever 21.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'creamy consistency, ability to mix two adjacent flavors, ok fresh toppings usual fruit berries and cookie, candy, nut toppings . fifty cents an ounce, ouch... n na few sugar free choices that didn't taste too much like saccharin. also, dairy free sorbet option when i went it was raspberry pomegranate . overall a moderately decent option if you're really craving fro yo after a whirlwind shopping extravaganza at forever 21.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Price Competitiveness: The customer mentioned the price being a concern. Offering more competitive pricing or special promotions could help alleviate this issue.

2. Wider Selection of Sugar-Free Options: The customer appreciated the sugar-free choices but felt they tasted too much like saccharin. Expanding the selection of sugar-free options with better taste could attract more customers with dietary restrictions.

3. Dairy-Free Sorbet Options: The customer was disappointed that the dairy-free sorbet option was limited when they visited."
3,"AYCE SASHIMI?!!!!!! UNLIMITED MENU?!! \n\nSounds too good to be true.. It kind of is. \n\nI only come here for the all you can eat raw oysters which are hit or miss, deep fried soft shell crab & the uni sushi and sashimi (not the best quality but it will do.) There's not really a time limit and they don't really care if you have left overs. \n\nThe \""sashimi\"" is horribly cut which turns me off and I find nasty! The fish quality is below average! You have to order everything from the sometimes obnoxious chefs so you can't be shy~ \nThe restaurant itself is kind of old and it definitely shows. You only have the option of sitting at the sushi bar, no regular tables. I've never tried the teppanyaki/hibachi.. Dessert is not included with AYCE. \n\nHot Tip: after 10pm ladies get a discount on AYCE sushi = $22.50","ayce sashimi?!!!!!! unlimited menu?!! n nsounds too good to be true.. it kind of is. n ni only come here for the all you can eat raw oysters which are hit or miss, deep fried soft shell crab the uni sushi and sashimi not the best quality but it will do. there's not really a time limit and they don't really care if you have left overs. n nthe sashimi is horribly cut which turns me off and i find nasty! the fish quality is below average! you have to order everything from the sometimes obnoxious chefs so you can't be shy nthe restaurant itself is kind of old and it definitely shows. you only have the option of sitting at the sushi bar, no regular tables. i've never tried the teppanyaki hibachi.. dessert is not included with ayce. n nhot tip after 10pm ladies get a discount on ayce sushi 22.50","disapproval, disgust, neutral","[INST] A customer left us a 3-star review: 'ayce sashimi?!!!!!! unlimited menu?!! n nsounds too good to be true.. it kind of is. n ni only come here for the all you can eat raw oysters which are hit or miss, deep fried soft shell crab the uni sushi and sashimi not the best quality but it will do. there's not really a time limit and they don't really care if you have left overs. n nthe sashimi is horribly cut which turns me off and i find nasty! the fish quality is below average! you have to order everything from the sometimes obnoxious chefs so you can't be shy nthe restaurant itself is kind of old and it definitely shows. you only have the option of sitting at the sushi bar, no regular tables. i've never tried the teppanyaki hibachi.. dessert is not included with ayce. n nhot tip after 10pm ladies get a discount on ayce sushi 22.50' The customer feels disapproval, disgust, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'ayce sashimi?!!!!!! unlimited menu?!! n nsounds too good to be true.. it kind of is. n ni only come here for the all you can eat raw oysters which are hit or miss, deep fried soft shell crab the uni sushi and sashimi not the best quality but it will do. there's not really a time limit and they don't really care if you have left overs. n nthe sashimi is horribly cut which turns me off and i find nasty! the fish quality is below average! you have to order everything from the sometimes obnoxious chefs so you can't be shy nthe restaurant itself is kind of old and it definitely shows. you only have the option of sitting at the sushi bar, no regular tables. i've never tried the teppanyaki hibachi.. dessert is not included with ayce. n nhot tip after 10pm ladies get a discount on ayce sushi 22.50' The customer feels disapproval, disgust, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Improve the quality of sashimi and sushi: Ensure that the fish is fresh, properly sourced, and skillfully prepared.

2. Train staff to be more attentive and less obnoxious: Staff should be friendly, courteous, and professional, making customers feel comfortable and valued.

3. Enhance the presentation of dishes: Properly cut and arranged sashimi can greatly improve the visual appeal and overall dining experience.

4. Update the restaurant's interior: A clean, modern, and inviting atmosphere can help create a more enjoyable dining experience."
3,"The shrimp and grit here is great! The menu is a bit more expensive than similar style restaurants, but they do provide good food. It's a very laid back and wonderful atmosphere for personal or group dining. Would definitely come back if I'm in the area again.","the shrimp and grit here is great! the menu is a bit more expensive than similar style restaurants, but they do provide good food. it's a very laid back and wonderful atmosphere for personal or group dining. would definitely come back if i'm in the area again.","admiration, approval, optimism","[INST] A customer left us a 3-star review: 'the shrimp and grit here is great! the menu is a bit more expensive than similar style restaurants, but they do provide good food. it's a very laid back and wonderful atmosphere for personal or group dining. would definitely come back if i'm in the area again.' The customer feels admiration, approval, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the shrimp and grit here is great! the menu is a bit more expensive than similar style restaurants, but they do provide good food. it's a very laid back and wonderful atmosphere for personal or group dining. would definitely come back if i'm in the area again.' The customer feels admiration, approval, optimism. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and encourage repeat visits, consider the following improvements:

1. Price Competitiveness: While the customer appreciates the quality of the food, they mention the menu being more expensive than similar restaurants. To address this, you could consider offering occasional discounts or specials, or reviewing your pricing strategy to ensure it remains competitive.

2. Clear Communication: Make sure the prices on the menu are accurate and easy to understand. If there are any additional costs (e.g., for certain dishes or for large groups), be transparent about these to avoid any surprises for the customer."
3,The menu is pretty standard fare for breakfast. The restaurant is always clean and the staff are friendly. Surprisingly I ordered the beef tips dinner and it was super tender and had a good flavor. I was pleasantly surprised. They have the best croutons here!,the menu is pretty standard fare for breakfast. the restaurant is always clean and the staff are friendly. surprisingly i ordered the beef tips dinner and it was super tender and had a good flavor. i was pleasantly surprised. they have the best croutons here!,"surprise, admiration, excitement","[INST] A customer left us a 3-star review: 'the menu is pretty standard fare for breakfast. the restaurant is always clean and the staff are friendly. surprisingly i ordered the beef tips dinner and it was super tender and had a good flavor. i was pleasantly surprised. they have the best croutons here!' The customer feels surprise, admiration, excitement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the menu is pretty standard fare for breakfast. the restaurant is always clean and the staff are friendly. surprisingly i ordered the beef tips dinner and it was super tender and had a good flavor. i was pleasantly surprised. they have the best croutons here!' The customer feels surprise, admiration, excitement. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and encourage repeat visits, consider the following improvements:

1. Expand the menu: Offer a more diverse selection of dishes, especially for dinner options, to cater to a wider range of tastes and preferences.

2. Highlight specials: Promote unique dishes like the beef tips dinner that the customer enjoyed, to encourage customers to try new items and create a sense of anticipation.

3. Consistent quality: Maintain the high quality of the beef tips dinner and ensure that all dishes meet the same standards for taste, presentation, and flavor."
3,"Not really much I can say that would sway you to go or avoid the Bistro Buffet.  If you have never been to Vegas or never been to a buffet, you might be impressed.  Otherwise, it is a casino buffet, 'nuff said.\n\nBest thing is the variety.  We went for lunch and they had quite a selection.  Guess it was the time of year, but there was NO wait at all, we just paid, got seated, gave our drink orders, and started in.  Honestly don't even remember what we paid, but I have to say it was reasonable for the quality and choices offered.  Nice thing about a buffet is trying just a little of a lot of things.  Pretty standard buffet fare, so nothing is jarring my memory saying \""oh, don't forget to mention (insert food here) to fellow yelpers.","not really much i can say that would sway you to go or avoid the bistro buffet. if you have never been to vegas or never been to a buffet, you might be impressed. otherwise, it is a casino buffet, 'nuff said. n nbest thing is the variety. we went for lunch and they had quite a selection. guess it was the time of year, but there was no wait at all, we just paid, got seated, gave our drink orders, and started in. honestly don't even remember what we paid, but i have to say it was reasonable for the quality and choices offered. nice thing about a buffet is trying just a little of a lot of things. pretty standard buffet fare, so nothing is jarring my memory saying oh, don't forget to mention insert food here to fellow yelpers.","approval, neutral, admiration","[INST] A customer left us a 3-star review: 'not really much i can say that would sway you to go or avoid the bistro buffet. if you have never been to vegas or never been to a buffet, you might be impressed. otherwise, it is a casino buffet, 'nuff said. n nbest thing is the variety. we went for lunch and they had quite a selection. guess it was the time of year, but there was no wait at all, we just paid, got seated, gave our drink orders, and started in. honestly don't even remember what we paid, but i have to say it was reasonable for the quality and choices offered. nice thing about a buffet is trying just a little of a lot of things. pretty standard buffet fare, so nothing is jarring my memory saying oh, don't forget to mention insert food here to fellow yelpers.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'not really much i can say that would sway you to go or avoid the bistro buffet. if you have never been to vegas or never been to a buffet, you might be impressed. otherwise, it is a casino buffet, 'nuff said. n nbest thing is the variety. we went for lunch and they had quite a selection. guess it was the time of year, but there was no wait at all, we just paid, got seated, gave our drink orders, and started in. honestly don't even remember what we paid, but i have to say it was reasonable for the quality and choices offered. nice thing about a buffet is trying just a little of a lot of things. pretty standard buffet fare, so nothing is jarring my memory saying oh, don't forget to mention insert food here to fellow yelpers.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at our bistro buffet, we could focus on enhancing the overall ambiance and service quality to create a more memorable and unique dining experience. Here are some specific suggestions:

1. Enhance the atmosphere: Consider adding more decorative elements, such as artwork, plants, or themed design elements, to create a more inviting and memorable atmosphere.

2. Improve service quality: Train staff to provide friendly, attentive, and efficient service. This includes greeting customers warmly, answering questions promptly, and ensuring tables are cleaned and reset between uses."
3,"A friend recommended this place. \n\nAfter landing it was our first stop and can't really complain too much. One star for the food (nothing too special or out of the ordinary) and two starts the the location. In fact, the best part of Diablo's is the location. We sat on the patio looking over the strip and had the best people watching. SIT ON THE PATIO!","a friend recommended this place. n nafter landing it was our first stop and can't really complain too much. one star for the food nothing too special or out of the ordinary and two starts the the location. in fact, the best part of diablo's is the location. we sat on the patio looking over the strip and had the best people watching. sit on the patio!","admiration, approval, joy","[INST] A customer left us a 3-star review: 'a friend recommended this place. n nafter landing it was our first stop and can't really complain too much. one star for the food nothing too special or out of the ordinary and two starts the the location. in fact, the best part of diablo's is the location. we sat on the patio looking over the strip and had the best people watching. sit on the patio!' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'a friend recommended this place. n nafter landing it was our first stop and can't really complain too much. one star for the food nothing too special or out of the ordinary and two starts the the location. in fact, the best part of diablo's is the location. we sat on the patio looking over the strip and had the best people watching. sit on the patio!' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and potentially increase their rating, we could focus on improving the food quality and variety. Offering more unique, flavorful, and visually appealing dishes could make the dining experience more memorable and worthier of a higher rating. Additionally, considering the customer's positive feedback about the location, we could consider enhancing the ambiance of the patio area to provide a more comfortable and enjoyable seating experience for customers who prefer outdoor dining. This could include improving lighting, adding more comfortable seating options, and potentially offering live music or entertainment on certain nights. By addressing these areas, we aim to create a more well-rounded dining experience that caters to our customers' preferences and expectations."
3,"I was here before the supposed end of the world, and it seemed like everyone here was having a great time.  My gf got a tip from her promoter that got us to get in for free, alongside the complimentary drinks that they offered just before midnight, so it was pretty cool to come in hang out for a bit.\n\nBlush is really small in comparison to XS and Surrender. Blush doesn't have a dance floor, just walkways in between the tables. You can try to dance in those areas, but you'll end up looking kinda awkward dancing in the limited space. The music seemed to be mainstream, with less emphasis on hip hop. We only stayed in there for about 30 minutes and ended up leaving to meet up with the others outside that couldn't get in.","i was here before the supposed end of the world, and it seemed like everyone here was having a great time. my gf got a tip from her promoter that got us to get in for free, alongside the complimentary drinks that they offered just before midnight, so it was pretty cool to come in hang out for a bit. n nblush is really small in comparison to xs and surrender. blush doesn't have a dance floor, just walkways in between the tables. you can try to dance in those areas, but you'll end up looking kinda awkward dancing in the limited space. the music seemed to be mainstream, with less emphasis on hip hop. we only stayed in there for about 30 minutes and ended up leaving to meet up with the others outside that couldn't get in.","neutral, approval, disapproval","[INST] A customer left us a 3-star review: 'i was here before the supposed end of the world, and it seemed like everyone here was having a great time. my gf got a tip from her promoter that got us to get in for free, alongside the complimentary drinks that they offered just before midnight, so it was pretty cool to come in hang out for a bit. n nblush is really small in comparison to xs and surrender. blush doesn't have a dance floor, just walkways in between the tables. you can try to dance in those areas, but you'll end up looking kinda awkward dancing in the limited space. the music seemed to be mainstream, with less emphasis on hip hop. we only stayed in there for about 30 minutes and ended up leaving to meet up with the others outside that couldn't get in.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i was here before the supposed end of the world, and it seemed like everyone here was having a great time. my gf got a tip from her promoter that got us to get in for free, alongside the complimentary drinks that they offered just before midnight, so it was pretty cool to come in hang out for a bit. n nblush is really small in comparison to xs and surrender. blush doesn't have a dance floor, just walkways in between the tables. you can try to dance in those areas, but you'll end up looking kinda awkward dancing in the limited space. the music seemed to be mainstream, with less emphasis on hip hop. we only stayed in there for about 30 minutes and ended up leaving to meet up with the others outside that couldn't get in.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Expand the dance floor area to provide more space for customers to dance comfortably.
2. Offer a more diverse music selection, with a greater emphasis on hip hop to cater to a wider range of musical tastes.
3. Consider offering promotions or discounts for larger groups to encourage more people to come together and enjoy the venue.
4. Improve communication with customers about the layout and atmosphere of the venue to help manage expectations.
5. Offer more seating options or areas for customers to relax and socialize if they prefer not to dance."
3,"Place was ok. Too authentic for me. I don't eat pork and don't mix dairy and meat so it was hard to find anything that works for me on the menu.\nWe walked in when the game was on and it was hard to hear... The waiter couldn't hear me and it was hard to ask for something on the menu that would work for me. \nWe came in to watch the game and were able to do that.\nI ended up getting a Brie sandwich. It was decent with lots of cheese and bread. They mixed in some mustard into it with pickles, tomatoes and lettuce and made it interesting. \nOnce the game was over, a guy with an accordion swooped in. That was nice.\nSangria was overpriced given quantity.\nFun place but service was slow and menu limited","place was ok. too authentic for me. i don't eat pork and don't mix dairy and meat so it was hard to find anything that works for me on the menu. nwe walked in when the game was on and it was hard to hear... the waiter couldn't hear me and it was hard to ask for something on the menu that would work for me. nwe came in to watch the game and were able to do that. ni ended up getting a brie sandwich. it was decent with lots of cheese and bread. they mixed in some mustard into it with pickles, tomatoes and lettuce and made it interesting. nonce the game was over, a guy with an accordion swooped in. that was nice. nsangria was overpriced given quantity. nfun place but service was slow and menu limited","neutral, approval, disappointment","[INST] A customer left us a 3-star review: 'place was ok. too authentic for me. i don't eat pork and don't mix dairy and meat so it was hard to find anything that works for me on the menu. nwe walked in when the game was on and it was hard to hear... the waiter couldn't hear me and it was hard to ask for something on the menu that would work for me. nwe came in to watch the game and were able to do that. ni ended up getting a brie sandwich. it was decent with lots of cheese and bread. they mixed in some mustard into it with pickles, tomatoes and lettuce and made it interesting. nonce the game was over, a guy with an accordion swooped in. that was nice. nsangria was overpriced given quantity. nfun place but service was slow and menu limited' The customer feels neutral, approval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'place was ok. too authentic for me. i don't eat pork and don't mix dairy and meat so it was hard to find anything that works for me on the menu. nwe walked in when the game was on and it was hard to hear... the waiter couldn't hear me and it was hard to ask for something on the menu that would work for me. nwe came in to watch the game and were able to do that. ni ended up getting a brie sandwich. it was decent with lots of cheese and bread. they mixed in some mustard into it with pickles, tomatoes and lettuce and made it interesting. nonce the game was over, a guy with an accordion swooped in. that was nice. nsangria was overpriced given quantity. nfun place but service was slow and menu limited' The customer feels neutral, approval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Dietary Restrictions: Offer a more diverse menu that caters to various dietary needs, such as vegetarian, vegan, and those who avoid mixing dairy and meat. Provide clear labels or descriptions for each dish to help customers make informed choices.

2. Communication: Improve staff training to ensure they can effectively communicate with customers, especially those with specific needs or requests. This includes being attentive to customers and ensuring they can be heard clearly.

3. Ambiance: Consider lowering the volume during peak hours or providing options for customers who prefer a quieter environment."
3,"Rice was bland, the salsa boring (their table salsa) refrieds were okay. I would give actually 2.5 stars overall. Service was good. Environment slightly leans more \""TACO STAND\"" it would be a toss of a coin as to my return. Victor was great! Ordered ranchero tacos was suppose to be strips but was small cubes of meat very tough and chewy. Brought the one described - was tender but oily and lacked taste.","rice was bland, the salsa boring their table salsa refrieds were okay. i would give actually 2.5 stars overall. service was good. environment slightly leans more taco stand it would be a toss of a coin as to my return. victor was great! ordered ranchero tacos was suppose to be strips but was small cubes of meat very tough and chewy. brought the one described was tender but oily and lacked taste.","admiration, approval, disappointment","[INST] A customer left us a 3-star review: 'rice was bland, the salsa boring their table salsa refrieds were okay. i would give actually 2.5 stars overall. service was good. environment slightly leans more taco stand it would be a toss of a coin as to my return. victor was great! ordered ranchero tacos was suppose to be strips but was small cubes of meat very tough and chewy. brought the one described was tender but oily and lacked taste.' The customer feels admiration, approval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'rice was bland, the salsa boring their table salsa refrieds were okay. i would give actually 2.5 stars overall. service was good. environment slightly leans more taco stand it would be a toss of a coin as to my return. victor was great! ordered ranchero tacos was suppose to be strips but was small cubes of meat very tough and chewy. brought the one described was tender but oily and lacked taste.' The customer feels admiration, approval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance the flavor of our rice and salsa to make them more appealing.
2. Ensure consistency in the preparation of our dishes, particularly the Ranchero tacos, by providing strips of tender meat instead of small cubes.
3. Improve the taste of our dishes by reducing oiliness and adding more seasoning.
4. Consider offering a wider variety of menu items to cater to diverse tastes.
5. Maintain good service quality, and ensure that the customer's specific order is accurately prepared and delivered."
3,"Visited this boba location in Summerlin location.  Female at the register was cold and \""abrasive.\""  I advised her that I wanted a hot boba, and she tried to discourage me from getting it because of the hot weather.  I advised her that the weather didn't bother me.  Two more times she tried to discourage me (without offering alternatives).\n\nI ordered a hot almond milk boba, which took about three minutes for staff to make.  I did enjoy the drink, however, but as another poster advised, the place does not feel clean.  \n\nThere are a lot of options for drinks.  I had to ask for a frequent buyer card, but this place is one that I can take or leave in comparison to other boba drink selling places in town.","visited this boba location in summerlin location. female at the register was cold and abrasive. i advised her that i wanted a hot boba, and she tried to discourage me from getting it because of the hot weather. i advised her that the weather didn't bother me. two more times she tried to discourage me without offering alternatives . n ni ordered a hot almond milk boba, which took about three minutes for staff to make. i did enjoy the drink, however, but as another poster advised, the place does not feel clean. n nthere are a lot of options for drinks. i had to ask for a frequent buyer card, but this place is one that i can take or leave in comparison to other boba drink selling places in town.","joy, neutral, approval","[INST] A customer left us a 3-star review: 'visited this boba location in summerlin location. female at the register was cold and abrasive. i advised her that i wanted a hot boba, and she tried to discourage me from getting it because of the hot weather. i advised her that the weather didn't bother me. two more times she tried to discourage me without offering alternatives . n ni ordered a hot almond milk boba, which took about three minutes for staff to make. i did enjoy the drink, however, but as another poster advised, the place does not feel clean. n nthere are a lot of options for drinks. i had to ask for a frequent buyer card, but this place is one that i can take or leave in comparison to other boba drink selling places in town.' The customer feels joy, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'visited this boba location in summerlin location. female at the register was cold and abrasive. i advised her that i wanted a hot boba, and she tried to discourage me from getting it because of the hot weather. i advised her that the weather didn't bother me. two more times she tried to discourage me without offering alternatives . n ni ordered a hot almond milk boba, which took about three minutes for staff to make. i did enjoy the drink, however, but as another poster advised, the place does not feel clean. n nthere are a lot of options for drinks. i had to ask for a frequent buyer card, but this place is one that i can take or leave in comparison to other boba drink selling places in town.' The customer feels joy, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Train staff on customer service skills, emphasizing the importance of being friendly, approachable, and attentive to customer needs.

2. Offer alternatives when a customer requests an item that may not be ideal for the current weather conditions. For example, if a customer requests a hot drink during summer, suggest a cold alternative or offer to adjust the temperature of the drink to their preference.

3. Ensure the store is clean and well-maintained to create a welcoming environment for customers.

4. Make frequent buyer cards easily accessible and promote them to customers to encourage repeat business."
3,"Its a pretty nondescript dive.  Its basically a hallway, which makes its kind of neat... and there is a big fish tank with weirdly cool fish to stare at.  Otherwise its your typical dive bar atmosphere.  They do have 'fish tank specials' which means that about 10 bottles are lined up in front of the fishies and they are marked pretty cheaply (naturally the price is written in Sharpie on the bottle).  \n\nI wanted to try the 'chocolate vodka' so I basically got a really full glass of straight vodka for $2.50.  Odd drink but lots of alcohol quite inexpensively.  The bartender had to have been high on something.  No complaints though... she was hilarious just to watch.  \n\nI would definitely go back on any dive bar crawl.  - also try Darwins just two doors down!","its a pretty nondescript dive. its basically a hallway, which makes its kind of neat... and there is a big fish tank with weirdly cool fish to stare at. otherwise its your typical dive bar atmosphere. they do have 'fish tank specials' which means that about 10 bottles are lined up in front of the fishies and they are marked pretty cheaply naturally the price is written in sharpie on the bottle . n ni wanted to try the 'chocolate vodka' so i basically got a really full glass of straight vodka for 2.50. odd drink but lots of alcohol quite inexpensively. the bartender had to have been high on something. no complaints though... she was hilarious just to watch. n ni would definitely go back on any dive bar crawl. also try darwins just two doors down!","neutral, admiration, approval","[INST] A customer left us a 3-star review: 'its a pretty nondescript dive. its basically a hallway, which makes its kind of neat... and there is a big fish tank with weirdly cool fish to stare at. otherwise its your typical dive bar atmosphere. they do have 'fish tank specials' which means that about 10 bottles are lined up in front of the fishies and they are marked pretty cheaply naturally the price is written in sharpie on the bottle . n ni wanted to try the 'chocolate vodka' so i basically got a really full glass of straight vodka for 2.50. odd drink but lots of alcohol quite inexpensively. the bartender had to have been high on something. no complaints though... she was hilarious just to watch. n ni would definitely go back on any dive bar crawl. also try darwins just two doors down!' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'its a pretty nondescript dive. its basically a hallway, which makes its kind of neat... and there is a big fish tank with weirdly cool fish to stare at. otherwise its your typical dive bar atmosphere. they do have 'fish tank specials' which means that about 10 bottles are lined up in front of the fishies and they are marked pretty cheaply naturally the price is written in sharpie on the bottle . n ni wanted to try the 'chocolate vodka' so i basically got a really full glass of straight vodka for 2.50. odd drink but lots of alcohol quite inexpensively. the bartender had to have been high on something. no complaints though... she was hilarious just to watch. n ni would definitely go back on any dive bar crawl. also try darwins just two doors down!' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Enhance the ambiance: While the customer appreciates the unique dive bar atmosphere, consider adding more seating areas or decorations to make it more inviting and comfortable.

2. Improve drink offerings: Offer a wider variety of drinks, including more unique options like the chocolate vodka. Ensure that all drinks are clearly labeled and presented professionally.

3. Train staff: Provide training to bartenders to ensure they are knowledgeable about the menu, pricing, and presentation of drinks. This will help create a more polished and professional atmosphere."
3,"I give this place 3 stars only because the food was good, as for the service the workers need to work on their manners as well as bringing the food out slightly faster.\nIt took a good 10-15 mins for our server to bring out food we had ordered, so my gf and friends were just sitting there drinking the green tea float (which was really good until the ice cream melted lol)\nLong review short, if you want good sushi and don't care about service all the much give this place a shot, but as for me I enjoy having great service as well as great food.","i give this place 3 stars only because the food was good, as for the service the workers need to work on their manners as well as bringing the food out slightly faster. nit took a good 10 15 mins for our server to bring out food we had ordered, so my gf and friends were just sitting there drinking the green tea float which was really good until the ice cream melted lol nlong review short, if you want good sushi and don't care about service all the much give this place a shot, but as for me i enjoy having great service as well as great food.","admiration, joy, amusement","[INST] A customer left us a 3-star review: 'i give this place 3 stars only because the food was good, as for the service the workers need to work on their manners as well as bringing the food out slightly faster. nit took a good 10 15 mins for our server to bring out food we had ordered, so my gf and friends were just sitting there drinking the green tea float which was really good until the ice cream melted lol nlong review short, if you want good sushi and don't care about service all the much give this place a shot, but as for me i enjoy having great service as well as great food.' The customer feels admiration, joy, amusement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i give this place 3 stars only because the food was good, as for the service the workers need to work on their manners as well as bringing the food out slightly faster. nit took a good 10 15 mins for our server to bring out food we had ordered, so my gf and friends were just sitting there drinking the green tea float which was really good until the ice cream melted lol nlong review short, if you want good sushi and don't care about service all the much give this place a shot, but as for me i enjoy having great service as well as great food.' The customer feels admiration, joy, amusement. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on two main areas: service speed and server etiquette.

1. Service Speed: To reduce the waiting time for food, we can ensure that orders are prepared and delivered to the table in a timely manner. This may involve improving kitchen efficiency, streamlining the order process, or increasing the number of servers during peak hours.

2. Server Etiquette: To enhance the server's manners, we can provide training on customer service skills, such as active listening, empathy, and effective communication. This will help servers to better understand and address customer needs, and to create a more welcoming and attentive dining experience."
3,"Love the downtown Chandler location, love the funky atmosphere... but the food is just \""a-ok\"" and the service has been less than awesome 2 of the 3 times I have been here. \n\nAs far as the food goes, I've had the california rolls, orange chicken, and chicken fried rice. The california rolls were rolled very poorly - they were falling apart and the two end pieces had the seaweed sticking out with very little of the \""meat\"" of the roll. The orange chicken was okay- nothing to write home about. And the chicken fried rice had huge chunks of bland chicken and very little rice (I had to ask for an extra bowl of white rice, which I dowsed with soy sauce to get the chicken down). \n\nAs far as the service goes, one of the blond servers was fantastic- very attentive, my water glass was always full (which is a huge plus in a Phoenix summer). But, the other two girls who were both brunettes, seemed to hide in the back. We'd often look around for her when we were ready to order, ready for refills, needed extra silverware, etc and they'd be nowhere to be found. Maybe the back of Siracha is super fun too! :-P\n\nI'm sure I'll keep going back, mostly because of the location, but I'd love to see them get some new staff and maybe a couple new menu items.","love the downtown chandler location, love the funky atmosphere... but the food is just a ok and the service has been less than awesome 2 of the 3 times i have been here. n nas far as the food goes, i've had the california rolls, orange chicken, and chicken fried rice. the california rolls were rolled very poorly they were falling apart and the two end pieces had the seaweed sticking out with very little of the meat of the roll. the orange chicken was okay nothing to write home about. and the chicken fried rice had huge chunks of bland chicken and very little rice i had to ask for an extra bowl of white rice, which i dowsed with soy sauce to get the chicken down . n nas far as the service goes, one of the blond servers was fantastic very attentive, my water glass was always full which is a huge plus in a phoenix summer . but, the other two girls who were both brunettes, seemed to hide in the back. we'd often look around for her when we were ready to order, ready for refills, needed extra silverware, etc and they'd be nowhere to be found. maybe the back of siracha is super fun too! p n ni'm sure i'll keep going back, mostly because of the location, but i'd love to see them get some new staff and maybe a couple new menu items.","love, disappointment, admiration","[INST] A customer left us a 3-star review: 'love the downtown chandler location, love the funky atmosphere... but the food is just a ok and the service has been less than awesome 2 of the 3 times i have been here. n nas far as the food goes, i've had the california rolls, orange chicken, and chicken fried rice. the california rolls were rolled very poorly they were falling apart and the two end pieces had the seaweed sticking out with very little of the meat of the roll. the orange chicken was okay nothing to write home about. and the chicken fried rice had huge chunks of bland chicken and very little rice i had to ask for an extra bowl of white rice, which i dowsed with soy sauce to get the chicken down . n nas far as the service goes, one of the blond servers was fantastic very attentive, my water glass was always full which is a huge plus in a phoenix summer . but, the other two girls who were both brunettes, seemed to hide in the back. we'd often look around for her when we were ready to order, ready for refills, needed extra silverware, etc and they'd be nowhere to be found. maybe the back of siracha is super fun too! p n ni'm sure i'll keep going back, mostly because of the location, but i'd love to see them get some new staff and maybe a couple new menu items.' The customer feels love, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'love the downtown chandler location, love the funky atmosphere... but the food is just a ok and the service has been less than awesome 2 of the 3 times i have been here. n nas far as the food goes, i've had the california rolls, orange chicken, and chicken fried rice. the california rolls were rolled very poorly they were falling apart and the two end pieces had the seaweed sticking out with very little of the meat of the roll. the orange chicken was okay nothing to write home about. and the chicken fried rice had huge chunks of bland chicken and very little rice i had to ask for an extra bowl of white rice, which i dowsed with soy sauce to get the chicken down . n nas far as the service goes, one of the blond servers was fantastic very attentive, my water glass was always full which is a huge plus in a phoenix summer . but, the other two girls who were both brunettes, seemed to hide in the back. we'd often look around for her when we were ready to order, ready for refills, needed extra silverware, etc and they'd be nowhere to be found. maybe the back of siracha is super fun too! p n ni'm sure i'll keep going back, mostly because of the location, but i'd love to see them get some new staff and maybe a couple new menu items.' The customer feels love, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Enhance the presentation and taste of our California rolls, orange chicken, and chicken fried rice. This could involve improving the rolling technique for the rolls, using higher-quality ingredients for the chicken dishes, and ensuring a balanced ratio of rice to chicken in the fried rice.

2. Staff Training: Provide additional training for our staff, particularly the brunette servers, to ensure they are more visible and responsive to customer needs. This includes being present when customers are ready to order, providing refills promptly, and being attentive to requests for extra silverware, etc."
3,"I go here often for lunch so I figured I would write a little something about it... Love the hot sauce and the food is pretty good! I've been here at night time also to play a little trivia. \n\nAll in all, it's not the most fancy place to go but its a good spot if you want to have some lunch, do a little off track betting or just go for some drinks and food after work. Definitely filled with locals but all are friendly. Quite a few TVs if you want to see a game.","i go here often for lunch so i figured i would write a little something about it... love the hot sauce and the food is pretty good! i've been here at night time also to play a little trivia. n nall in all, it's not the most fancy place to go but its a good spot if you want to have some lunch, do a little off track betting or just go for some drinks and food after work. definitely filled with locals but all are friendly. quite a few tvs if you want to see a game.","admiration, love, approval","[INST] A customer left us a 3-star review: 'i go here often for lunch so i figured i would write a little something about it... love the hot sauce and the food is pretty good! i've been here at night time also to play a little trivia. n nall in all, it's not the most fancy place to go but its a good spot if you want to have some lunch, do a little off track betting or just go for some drinks and food after work. definitely filled with locals but all are friendly. quite a few tvs if you want to see a game.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i go here often for lunch so i figured i would write a little something about it... love the hot sauce and the food is pretty good! i've been here at night time also to play a little trivia. n nall in all, it's not the most fancy place to go but its a good spot if you want to have some lunch, do a little off track betting or just go for some drinks and food after work. definitely filled with locals but all are friendly. quite a few tvs if you want to see a game.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience, consider the following improvements:

1. Enhance the ambiance: While the customer appreciates the local, casual vibe, they might also enjoy a slightly more refined atmosphere for dinner or special occasions.

2. Offer more seating options: If the customer often visits for lunch, providing more seating or a dedicated lunch area could improve their experience, especially during busy hours.

3. Expand the TV selection: The customer enjoys watching games, so expanding the number of TVs or offering different sports channels could cater to their interests."
3,"Service: our server was flustered with too many tables and we felt like a burden when we asked her for a refill of celery sticks.\n\n\nmango-spicy: very spicy and good\ngarlic asian: not as spicy\njerk chicken: not spicy at all!!\n\nOverall very good buffalo wings, though they could just throw in more celery sticks.\n\n2X celery refills =$1.20 seriously???\n\nBeware. You will get charged for extra celery sticks even though a stalk of celery is less than a buck each.","service our server was flustered with too many tables and we felt like a burden when we asked her for a refill of celery sticks. n n nmango spicy very spicy and good ngarlic asian not as spicy njerk chicken not spicy at all!! n noverall very good buffalo wings, though they could just throw in more celery sticks. n n2x celery refills 1.20 seriously??? n nbeware. you will get charged for extra celery sticks even though a stalk of celery is less than a buck each.","neutral, annoyance, disappointment","[INST] A customer left us a 3-star review: 'service our server was flustered with too many tables and we felt like a burden when we asked her for a refill of celery sticks. n n nmango spicy very spicy and good ngarlic asian not as spicy njerk chicken not spicy at all!! n noverall very good buffalo wings, though they could just throw in more celery sticks. n n2x celery refills 1.20 seriously??? n nbeware. you will get charged for extra celery sticks even though a stalk of celery is less than a buck each.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'service our server was flustered with too many tables and we felt like a burden when we asked her for a refill of celery sticks. n n nmango spicy very spicy and good ngarlic asian not as spicy njerk chicken not spicy at all!! n noverall very good buffalo wings, though they could just throw in more celery sticks. n n2x celery refills 1.20 seriously??? n nbeware. you will get charged for extra celery sticks even though a stalk of celery is less than a buck each.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Training: Provide additional training to servers to handle high table volumes without appearing flustered. This will help them manage their workload more effectively and provide a more attentive service.

2. Refill Policy: Review the refill policy for items like celery sticks. If possible, offer unlimited refills or adjust the pricing to be more customer-friendly.

3. Communication: Improve communication with customers about menu items, especially those with varying levels of spiciness. This can be done through clearer menu descriptions or staff explanations."
3,"Not a bad spot...cool vibe....but a little overpriced.  They were nice enough to replace our octopus dish which i thought was a little rubbery.  for vegas, they are prob better spots to visit since this is in a weird location.  prob wouldn't return...","not a bad spot...cool vibe....but a little overpriced. they were nice enough to replace our octopus dish which i thought was a little rubbery. for vegas, they are prob better spots to visit since this is in a weird location. prob wouldn't return...","neutral, approval, disapproval","[INST] A customer left us a 3-star review: 'not a bad spot...cool vibe....but a little overpriced. they were nice enough to replace our octopus dish which i thought was a little rubbery. for vegas, they are prob better spots to visit since this is in a weird location. prob wouldn't return...' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'not a bad spot...cool vibe....but a little overpriced. they were nice enough to replace our octopus dish which i thought was a little rubbery. for vegas, they are prob better spots to visit since this is in a weird location. prob wouldn't return...' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Address the pricing concern: Offer a promotional discount or a loyalty program to make the restaurant more affordable for repeat visits.

2. Improve the quality of the octopus dish: Investigate the issue with the rubbery octopus dish and ensure that future preparations are more tender and appetizing.

3. Enhance the location: If possible, consider marketing efforts to make the restaurant more visible and accessible to a wider audience, or improve the ambiance and decor to make it more appealing."
3,"I have had their food, it is OK, not the greatest for the price you pay.\n\nThe ice cream is great! It's very creamy...I love the turtle, but the only thing I don't like about it is that they change the flavors every day and you never know what the flavor will be, that is annoying to me!\n\nWhen I like something, I stick to the same thing every time. This means that I will ONLY go there once a month for the ice cream that \""I\"" like!! The other problem with that is that I always forget when that will be, so that leaves me only going there about 2-3 times per YEAR!!! Which sucks because I DO LOVE that flavor!!","i have had their food, it is ok, not the greatest for the price you pay. n nthe ice cream is great! it's very creamy...i love the turtle, but the only thing i don't like about it is that they change the flavors every day and you never know what the flavor will be, that is annoying to me! n nwhen i like something, i stick to the same thing every time. this means that i will only go there once a month for the ice cream that i like!! the other problem with that is that i always forget when that will be, so that leaves me only going there about 2 3 times per year!!! which sucks because i do love that flavor!!","love, annoyance, admiration","[INST] A customer left us a 3-star review: 'i have had their food, it is ok, not the greatest for the price you pay. n nthe ice cream is great! it's very creamy...i love the turtle, but the only thing i don't like about it is that they change the flavors every day and you never know what the flavor will be, that is annoying to me! n nwhen i like something, i stick to the same thing every time. this means that i will only go there once a month for the ice cream that i like!! the other problem with that is that i always forget when that will be, so that leaves me only going there about 2 3 times per year!!! which sucks because i do love that flavor!!' The customer feels love, annoyance, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i have had their food, it is ok, not the greatest for the price you pay. n nthe ice cream is great! it's very creamy...i love the turtle, but the only thing i don't like about it is that they change the flavors every day and you never know what the flavor will be, that is annoying to me! n nwhen i like something, i stick to the same thing every time. this means that i will only go there once a month for the ice cream that i like!! the other problem with that is that i always forget when that will be, so that leaves me only going there about 2 3 times per year!!! which sucks because i do love that flavor!!' The customer feels love, annoyance, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Acknowledge their love for the ice cream by offering a loyalty program for their favorite flavor, ensuring consistency and predictability.

2. Address their annoyance with the daily flavor changes by offering a limited selection of popular flavors that they can choose from, or allowing them to pre-order their favorite flavor in advance.

3. Simplify the ordering process by providing reminders or notifications about their preferred flavor availability, so they can plan their visits more easily.

4. Offer a discount or incentive for ordering their favorite flavor in larger quantities, encouraging more frequent visits."
3,"Good, not great. Had the shrimp cocktail and prime ribeye. A $54 steak shouldn't need a $6 sauce to put on or dip in to make the steak taste great. My wife had the wagyu skirt steak that had good flavor. Hit Del Frisco or Ruth's for better taste, not to mention value.","good, not great. had the shrimp cocktail and prime ribeye. a 54 steak shouldn't need a 6 sauce to put on or dip in to make the steak taste great. my wife had the wagyu skirt steak that had good flavor. hit del frisco or ruth's for better taste, not to mention value.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'good, not great. had the shrimp cocktail and prime ribeye. a 54 steak shouldn't need a 6 sauce to put on or dip in to make the steak taste great. my wife had the wagyu skirt steak that had good flavor. hit del frisco or ruth's for better taste, not to mention value.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'good, not great. had the shrimp cocktail and prime ribeye. a 54 steak shouldn't need a 6 sauce to put on or dip in to make the steak taste great. my wife had the wagyu skirt steak that had good flavor. hit del frisco or ruth's for better taste, not to mention value.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Enhance the flavor of our steaks: The customer mentioned that the 54 steak needed a 6 sauce to enhance its taste. We could work on improving the seasoning and cooking methods for our steaks to reduce the need for additional sauces.

2. Offer a wider range of options: The customer compared our restaurant to Del Frisco and Ruth's Chris, suggesting that they offer better taste and value. To cater to this customer's preferences, we could consider expanding our menu to include more high-end options, such as Wagyu beef, and focus on providing excellent value for money."
3,"I can here solely based off a recommendation from a friend who told me this was \""the best pizza in Vegas\"". I consider that something of a dubious distinction since Vegas, to my knowledge, is not known for any pizza places. And if CA can barely get pizza right, I had a hard time believing Vegas could do any better. \n\nFor the record, I live and die by NYC pizza. There is nothing on this planet that even compares. Yes, Chicago, that includes you. \n\nThey were having a special deal where all pies were half off, so we got a large topped with pepperoni, sausage, and black olives. The quality just wasn't there for me. The pizza wasn't crispy enough, for one thing. Every time I folded a slice in half the front would start to droop like it was going flaccid. The sausage and pepperoni didn't help things since both were so greasy the pie was getting soggy. I'm cool with pepperoni, but those little blobs of meat called sausage do nothing for me. I should have vetoed that topping suggestion when it came up. Pretty good crust, though. Nothing that saved the dish but it worked all the same. \n\nIs this the best Vegas can do? Decent doesn't cut it for me. I can't grade on a relative scale.","i can here solely based off a recommendation from a friend who told me this was the best pizza in vegas . i consider that something of a dubious distinction since vegas, to my knowledge, is not known for any pizza places. and if ca can barely get pizza right, i had a hard time believing vegas could do any better. n nfor the record, i live and die by nyc pizza. there is nothing on this planet that even compares. yes, chicago, that includes you. n nthey were having a special deal where all pies were half off, so we got a large topped with pepperoni, sausage, and black olives. the quality just wasn't there for me. the pizza wasn't crispy enough, for one thing. every time i folded a slice in half the front would start to droop like it was going flaccid. the sausage and pepperoni didn't help things since both were so greasy the pie was getting soggy. i'm cool with pepperoni, but those little blobs of meat called sausage do nothing for me. i should have vetoed that topping suggestion when it came up. pretty good crust, though. nothing that saved the dish but it worked all the same. n nis this the best vegas can do? decent doesn't cut it for me. i can't grade on a relative scale.","neutral, disapproval, approval","[INST] A customer left us a 3-star review: 'i can here solely based off a recommendation from a friend who told me this was the best pizza in vegas . i consider that something of a dubious distinction since vegas, to my knowledge, is not known for any pizza places. and if ca can barely get pizza right, i had a hard time believing vegas could do any better. n nfor the record, i live and die by nyc pizza. there is nothing on this planet that even compares. yes, chicago, that includes you. n nthey were having a special deal where all pies were half off, so we got a large topped with pepperoni, sausage, and black olives. the quality just wasn't there for me. the pizza wasn't crispy enough, for one thing. every time i folded a slice in half the front would start to droop like it was going flaccid. the sausage and pepperoni didn't help things since both were so greasy the pie was getting soggy. i'm cool with pepperoni, but those little blobs of meat called sausage do nothing for me. i should have vetoed that topping suggestion when it came up. pretty good crust, though. nothing that saved the dish but it worked all the same. n nis this the best vegas can do? decent doesn't cut it for me. i can't grade on a relative scale.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i can here solely based off a recommendation from a friend who told me this was the best pizza in vegas . i consider that something of a dubious distinction since vegas, to my knowledge, is not known for any pizza places. and if ca can barely get pizza right, i had a hard time believing vegas could do any better. n nfor the record, i live and die by nyc pizza. there is nothing on this planet that even compares. yes, chicago, that includes you. n nthey were having a special deal where all pies were half off, so we got a large topped with pepperoni, sausage, and black olives. the quality just wasn't there for me. the pizza wasn't crispy enough, for one thing. every time i folded a slice in half the front would start to droop like it was going flaccid. the sausage and pepperoni didn't help things since both were so greasy the pie was getting soggy. i'm cool with pepperoni, but those little blobs of meat called sausage do nothing for me. i should have vetoed that topping suggestion when it came up. pretty good crust, though. nothing that saved the dish but it worked all the same. n nis this the best vegas can do? decent doesn't cut it for me. i can't grade on a relative scale.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Ingredients: Address the issue of the pizza being too greasy, especially with the sausage and pepperoni. Consider sourcing higher quality ingredients that are less greasy.

2. Crispiness of Pizza: Improve the crispiness of the pizza base to meet the customer's expectations. This could involve adjusting the cooking process or using a different type of dough.

3. Presentation: While the crust was praised, the overall presentation of the pizza seemed to be an issue. Ensuring the pizza is visually appealing could enhance the customer's experience."
3,"Here's the quick and dirty. I can see how some people may like it here. However if you've ever had a real crepe this place won't do it for you. The toppings are very standard although they have lots, it's all sweet or sweeter nothing really exciting or new happening here.","here's the quick and dirty. i can see how some people may like it here. however if you've ever had a real crepe this place won't do it for you. the toppings are very standard although they have lots, it's all sweet or sweeter nothing really exciting or new happening here.","neutral, approval, realization","[INST] A customer left us a 3-star review: 'here's the quick and dirty. i can see how some people may like it here. however if you've ever had a real crepe this place won't do it for you. the toppings are very standard although they have lots, it's all sweet or sweeter nothing really exciting or new happening here.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'here's the quick and dirty. i can see how some people may like it here. however if you've ever had a real crepe this place won't do it for you. the toppings are very standard although they have lots, it's all sweet or sweeter nothing really exciting or new happening here.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Enhance the quality of our crepes to better meet the expectations of customers who have had authentic crepes before. This could involve sourcing higher-quality ingredients, improving cooking techniques, or working with a crepe expert to refine our recipes.

2. Offer a more diverse selection of toppings, including both sweet and savory options, as well as unique, exciting, and new toppings that set us apart from competitors.

3. Consider offering a taste of a traditional, authentic crepe as a special or limited-time offer to showcase our commitment to quality and authenticity."
3,"not a bad place to stay. the staff is fairly helpful, but doesn't seem to like their jobs too much. i was greeted with an audible sigh upon check-in like i just interupted a thrilling game of solitaire. the room was clean and comfortable, but this IS by the airport, so bring some earplugs. the \""high speed internet\"" they advertise and offer is nothing but wireless dial-up at best. but...the price is right, and there is a cool bar/lounge next door.\n\n2/29/08 - I left some dress shirts in my room upon checkout, and when I got back to California, I called them, and they sent them out UPS at no charge!","not a bad place to stay. the staff is fairly helpful, but doesn't seem to like their jobs too much. i was greeted with an audible sigh upon check in like i just interupted a thrilling game of solitaire. the room was clean and comfortable, but this is by the airport, so bring some earplugs. the high speed internet they advertise and offer is nothing but wireless dial up at best. but...the price is right, and there is a cool bar lounge next door. n n2 29 08 i left some dress shirts in my room upon checkout, and when i got back to california, i called them, and they sent them out ups at no charge!","approval, neutral, admiration","[INST] A customer left us a 3-star review: 'not a bad place to stay. the staff is fairly helpful, but doesn't seem to like their jobs too much. i was greeted with an audible sigh upon check in like i just interupted a thrilling game of solitaire. the room was clean and comfortable, but this is by the airport, so bring some earplugs. the high speed internet they advertise and offer is nothing but wireless dial up at best. but...the price is right, and there is a cool bar lounge next door. n n2 29 08 i left some dress shirts in my room upon checkout, and when i got back to california, i called them, and they sent them out ups at no charge!' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'not a bad place to stay. the staff is fairly helpful, but doesn't seem to like their jobs too much. i was greeted with an audible sigh upon check in like i just interupted a thrilling game of solitaire. the room was clean and comfortable, but this is by the airport, so bring some earplugs. the high speed internet they advertise and offer is nothing but wireless dial up at best. but...the price is right, and there is a cool bar lounge next door. n n2 29 08 i left some dress shirts in my room upon checkout, and when i got back to california, i called them, and they sent them out ups at no charge!' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Attitude: Train staff to provide a warm and welcoming experience for guests, regardless of the circumstances. Encourage a positive and friendly demeanor.

2. Room Comfort: Ensure that rooms are not only clean but also comfortable, with appropriate amenities such as high-speed internet.

3. Noise Levels: Since the hotel is by the airport, consider implementing noise-cancelling solutions or providing earplugs to guests."
3,"While I don't agree with those that say it's the best fried chicken in the world, I do agree that it's a great local find in Charlotte with really good fried food. It fits perfectly well into the Southend scene and offers locals and out-of-towners an equally god experience. The place is packed by 11am and does not slow down until it closes or the food runs out for the day. They only take cash, so make sure you check the wallet before hand and don't be scared off by the people standing around the sidewalk as it's normal. You'll order quick, get your food quick and be expected to leave quick so the next person in line can get their order on. They have fried chicken and fish...for me, chicken all day long. Add some hush puppies and slaw and it's a good day. Go see for yourself!","while i don't agree with those that say it's the best fried chicken in the world, i do agree that it's a great local find in charlotte with really good fried food. it fits perfectly well into the southend scene and offers locals and out of towners an equally god experience. the place is packed by 11am and does not slow down until it closes or the food runs out for the day. they only take cash, so make sure you check the wallet before hand and don't be scared off by the people standing around the sidewalk as it's normal. you'll order quick, get your food quick and be expected to leave quick so the next person in line can get their order on. they have fried chicken and fish...for me, chicken all day long. add some hush puppies and slaw and it's a good day. go see for yourself!","approval, disapproval, admiration","[INST] A customer left us a 3-star review: 'while i don't agree with those that say it's the best fried chicken in the world, i do agree that it's a great local find in charlotte with really good fried food. it fits perfectly well into the southend scene and offers locals and out of towners an equally god experience. the place is packed by 11am and does not slow down until it closes or the food runs out for the day. they only take cash, so make sure you check the wallet before hand and don't be scared off by the people standing around the sidewalk as it's normal. you'll order quick, get your food quick and be expected to leave quick so the next person in line can get their order on. they have fried chicken and fish...for me, chicken all day long. add some hush puppies and slaw and it's a good day. go see for yourself!' The customer feels approval, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'while i don't agree with those that say it's the best fried chicken in the world, i do agree that it's a great local find in charlotte with really good fried food. it fits perfectly well into the southend scene and offers locals and out of towners an equally god experience. the place is packed by 11am and does not slow down until it closes or the food runs out for the day. they only take cash, so make sure you check the wallet before hand and don't be scared off by the people standing around the sidewalk as it's normal. you'll order quick, get your food quick and be expected to leave quick so the next person in line can get their order on. they have fried chicken and fish...for me, chicken all day long. add some hush puppies and slaw and it's a good day. go see for yourself!' The customer feels approval, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially increase their rating, consider the following suggestions:

1. Accepting multiple payment methods: To cater to a wider range of customers, consider accepting credit/debit cards or mobile payments in addition to cash.

2. Improving seating and wait times: If possible, expand seating options or implement a system to reduce wait times, ensuring customers have a more comfortable experience while waiting for their food.

3. Providing clearer signage: To alleviate any concerns about the crowd outside, provide clearer signage explaining the process and expectations, making customers feel more at ease."
3,"We went there for dinner. Food is not bad, above average but the place is not clean enought. For ex: waitress put the extra plates back to the shelf from our table. They had been sitting on our tables a while and how could she be sure that we did not use them at all? She need to take them back and have someone to clean them before putting them back on shelf.\nPirce is bit high. I rather go to Elephant bar for paying about the same price.","we went there for dinner. food is not bad, above average but the place is not clean enought. for ex waitress put the extra plates back to the shelf from our table. they had been sitting on our tables a while and how could she be sure that we did not use them at all? she need to take them back and have someone to clean them before putting them back on shelf. npirce is bit high. i rather go to elephant bar for paying about the same price.","neutral, disapproval, annoyance","[INST] A customer left us a 3-star review: 'we went there for dinner. food is not bad, above average but the place is not clean enought. for ex waitress put the extra plates back to the shelf from our table. they had been sitting on our tables a while and how could she be sure that we did not use them at all? she need to take them back and have someone to clean them before putting them back on shelf. npirce is bit high. i rather go to elephant bar for paying about the same price.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'we went there for dinner. food is not bad, above average but the place is not clean enought. for ex waitress put the extra plates back to the shelf from our table. they had been sitting on our tables a while and how could she be sure that we did not use them at all? she need to take them back and have someone to clean them before putting them back on shelf. npirce is bit high. i rather go to elephant bar for paying about the same price.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Cleanliness: Ensure all areas of the restaurant, including tables and kitchen, are kept clean and hygienic at all times.

2. Staff Training: Train staff on proper food handling procedures, including ensuring that used plates are properly cleaned and sanitized before being returned to storage.

3. Attention to Detail: Encourage staff to pay close attention to the details of their service, such as ensuring that all plates are clean and not reused without proper sanitization."
3,"The rooms were nice. The pool is kickass too bad it was too damn cold to use it! Service sucks. Much better service (for drinks) on Fremont St where they're handing them to you left and right. \n\nWasted Space is worth checking out, but beware of the drink prices! INSANE! \n\nPS: 10th floor is a horrible place to be if you plan on napping around 8pm before heading out for the night. The penthouses are right above you and partying goes on alll day/night. As much as Vegas is to party... sleeping is much appreciated too :)","the rooms were nice. the pool is kickass too bad it was too damn cold to use it! service sucks. much better service for drinks on fremont st where they're handing them to you left and right. n nwasted space is worth checking out, but beware of the drink prices! insane! n nps 10th floor is a horrible place to be if you plan on napping around 8pm before heading out for the night. the penthouses are right above you and partying goes on alll day night. as much as vegas is to party... sleeping is much appreciated too","admiration, annoyance, approval","[INST] A customer left us a 3-star review: 'the rooms were nice. the pool is kickass too bad it was too damn cold to use it! service sucks. much better service for drinks on fremont st where they're handing them to you left and right. n nwasted space is worth checking out, but beware of the drink prices! insane! n nps 10th floor is a horrible place to be if you plan on napping around 8pm before heading out for the night. the penthouses are right above you and partying goes on alll day night. as much as vegas is to party... sleeping is much appreciated too' The customer feels admiration, annoyance, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the rooms were nice. the pool is kickass too bad it was too damn cold to use it! service sucks. much better service for drinks on fremont st where they're handing them to you left and right. n nwasted space is worth checking out, but beware of the drink prices! insane! n nps 10th floor is a horrible place to be if you plan on napping around 8pm before heading out for the night. the penthouses are right above you and partying goes on alll day night. as much as vegas is to party... sleeping is much appreciated too' The customer feels admiration, annoyance, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve pool temperature: Ensure the pool is heated to a comfortable temperature for guests to enjoy year-round.

2. Enhance service: Train staff to provide prompt, friendly, and attentive service throughout the hotel, not just in the bar area.

3. Manage noise levels: Implement noise control measures in the penthouses to minimize disturbances for guests on the 10th floor, especially during late hours.

4. Clarify pricing: Clearly communicate pricing for amenities and services, including drinks, to avoid any surprises for guests."
3,"Wet Wilie's - An institution of the South!\n\nThis is a great concept- frozen, alcoholic, slushy drinks! Who doesn't like that?? Wet Willie's, for those who don't know, serves up a multitude of frozen daiquiris. Some of the combination's, quite frankly, taste like a chemical spill gone bad, while others are pretty tasty! They come in three different sizes and are \""spot on good\"" on a hot southern day!\n\nThe food at Wet Willie's is typical bar type food...Not the best, but not the worst either.\n\nThis location is conveniently located in the NC Music Factory complex (Time Warner Uptown Amphitheater) Directly adjacent to the Comedy Club. It's a big spacious place, nice and clean, and the staff are very friendly!","wet wilie's an institution of the south! n nthis is a great concept frozen, alcoholic, slushy drinks! who doesn't like that?? wet willie's, for those who don't know, serves up a multitude of frozen daiquiris. some of the combination's, quite frankly, taste like a chemical spill gone bad, while others are pretty tasty! they come in three different sizes and are spot on good on a hot southern day! n nthe food at wet willie's is typical bar type food...not the best, but not the worst either. n nthis location is conveniently located in the nc music factory complex time warner uptown amphitheater directly adjacent to the comedy club. it's a big spacious place, nice and clean, and the staff are very friendly!","approval, admiration, neutral","[INST] A customer left us a 3-star review: 'wet wilie's an institution of the south! n nthis is a great concept frozen, alcoholic, slushy drinks! who doesn't like that?? wet willie's, for those who don't know, serves up a multitude of frozen daiquiris. some of the combination's, quite frankly, taste like a chemical spill gone bad, while others are pretty tasty! they come in three different sizes and are spot on good on a hot southern day! n nthe food at wet willie's is typical bar type food...not the best, but not the worst either. n nthis location is conveniently located in the nc music factory complex time warner uptown amphitheater directly adjacent to the comedy club. it's a big spacious place, nice and clean, and the staff are very friendly!' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'wet wilie's an institution of the south! n nthis is a great concept frozen, alcoholic, slushy drinks! who doesn't like that?? wet willie's, for those who don't know, serves up a multitude of frozen daiquiris. some of the combination's, quite frankly, taste like a chemical spill gone bad, while others are pretty tasty! they come in three different sizes and are spot on good on a hot southern day! n nthe food at wet willie's is typical bar type food...not the best, but not the worst either. n nthis location is conveniently located in the nc music factory complex time warner uptown amphitheater directly adjacent to the comedy club. it's a big spacious place, nice and clean, and the staff are very friendly!' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Wet Willie's, we could focus on the following areas:

1. Quality of drinks: Work on refining the recipes for the less popular frozen daiquiris to ensure they taste better and are more consistent with the customer's expectations.

2. Food quality: Enhance the food offerings by improving the quality of ingredients used in the bar-type food items, aiming to offer a more appealing and satisfying dining experience.

3. Staff training: Provide additional training to staff members to ensure they are knowledgeable about the menu items and can offer recommendations that cater to each customer's preferences."
3,"Food is good, nice ambience, the service is substandard. We had to wait for 15 minutes for our reserved table, even though it was empty and it took them so long to clean and set it. We were graciously offered drinks while waiting, but they took 20 minutes to arrive. \n\nMy wife and I had 2 dozen of their California oysters, Grassy Bar and Carlsbad Luna, and at $14 per half dozen they are good value, and very fresh. We had their more expensive oysters (Kusshi from BC) last time, and didn't like them too much (too sweet and creamy). Grassy Bar, in our opinion were the best, nicely balanced, slight mineral taste, not too sweet not too salty, nice texture and aftertaste. \n\nOysters were followed by crispy frog legs in thai sauce, roasted octopus, bouillabaisse, and buttermilk cake. The food was delicious, although bouillabaisse was a little on a saltier side. The service was friendly, but inattentive. We had to constantly ask for napkins, cutlery, water, wine top up, and bread. The waiters were very apologetic every time but still inept. I've seen better service at some cheap diners. It's a pity that the management doesn't make an effort to recruit and/or train the right staff. We were there a couple of times last year, and the service was much better then.  We'll probably come back again for oysters (they have a nice oyster bar), but don't expect much in terms of service.","food is good, nice ambience, the service is substandard. we had to wait for 15 minutes for our reserved table, even though it was empty and it took them so long to clean and set it. we were graciously offered drinks while waiting, but they took 20 minutes to arrive. n nmy wife and i had 2 dozen of their california oysters, grassy bar and carlsbad luna, and at 14 per half dozen they are good value, and very fresh. we had their more expensive oysters kusshi from bc last time, and didn't like them too much too sweet and creamy . grassy bar, in our opinion were the best, nicely balanced, slight mineral taste, not too sweet not too salty, nice texture and aftertaste. n noysters were followed by crispy frog legs in thai sauce, roasted octopus, bouillabaisse, and buttermilk cake. the food was delicious, although bouillabaisse was a little on a saltier side. the service was friendly, but inattentive. we had to constantly ask for napkins, cutlery, water, wine top up, and bread. the waiters were very apologetic every time but still inept. i've seen better service at some cheap diners. it's a pity that the management doesn't make an effort to recruit and or train the right staff. we were there a couple of times last year, and the service was much better then. we'll probably come back again for oysters they have a nice oyster bar , but don't expect much in terms of service.","admiration, disapproval, neutral","[INST] A customer left us a 3-star review: 'food is good, nice ambience, the service is substandard. we had to wait for 15 minutes for our reserved table, even though it was empty and it took them so long to clean and set it. we were graciously offered drinks while waiting, but they took 20 minutes to arrive. n nmy wife and i had 2 dozen of their california oysters, grassy bar and carlsbad luna, and at 14 per half dozen they are good value, and very fresh. we had their more expensive oysters kusshi from bc last time, and didn't like them too much too sweet and creamy . grassy bar, in our opinion were the best, nicely balanced, slight mineral taste, not too sweet not too salty, nice texture and aftertaste. n noysters were followed by crispy frog legs in thai sauce, roasted octopus, bouillabaisse, and buttermilk cake. the food was delicious, although bouillabaisse was a little on a saltier side. the service was friendly, but inattentive. we had to constantly ask for napkins, cutlery, water, wine top up, and bread. the waiters were very apologetic every time but still inept. i've seen better service at some cheap diners. it's a pity that the management doesn't make an effort to recruit and or train the right staff. we were there a couple of times last year, and the service was much better then. we'll probably come back again for oysters they have a nice oyster bar , but don't expect much in terms of service.' The customer feels admiration, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'food is good, nice ambience, the service is substandard. we had to wait for 15 minutes for our reserved table, even though it was empty and it took them so long to clean and set it. we were graciously offered drinks while waiting, but they took 20 minutes to arrive. n nmy wife and i had 2 dozen of their california oysters, grassy bar and carlsbad luna, and at 14 per half dozen they are good value, and very fresh. we had their more expensive oysters kusshi from bc last time, and didn't like them too much too sweet and creamy . grassy bar, in our opinion were the best, nicely balanced, slight mineral taste, not too sweet not too salty, nice texture and aftertaste. n noysters were followed by crispy frog legs in thai sauce, roasted octopus, bouillabaisse, and buttermilk cake. the food was delicious, although bouillabaisse was a little on a saltier side. the service was friendly, but inattentive. we had to constantly ask for napkins, cutlery, water, wine top up, and bread. the waiters were very apologetic every time but still inept. i've seen better service at some cheap diners. it's a pity that the management doesn't make an effort to recruit and or train the right staff. we were there a couple of times last year, and the service was much better then. we'll probably come back again for oysters they have a nice oyster bar , but don't expect much in terms of service.' The customer feels admiration, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps can be taken:

1. Improve table turnaround time: Ensure that reserved tables are ready promptly upon arrival, even if they were previously empty.

2. Enhance staff training: Focus on improving staff attentiveness and efficiency. Train them to anticipate customer needs, such as providing napkins, cutlery, water, wine top-ups, and bread without being asked.

3. Streamline service process: Reduce the time it takes for drinks and food to be served after being ordered.

4. Address specific complaints: In this case, the customer mentioned that they had to constantly ask for items."
3,"Good place - it really helps I can walk here because, I probably would never come otherwise. Don't get me wrong - it's an interesting place - food is good - but, overall it's a dive you go to for a night cap. \n\nNot very family friendly. The new patio is over-crowded with smokers and you have to walk right by it to the front door...unless you know to use the back. It's not like they don't want families here - it's just not the best place for young ones (unless they are into looking at stuffed animal heads)\n\nI know my review doesn't sound too good however, I'd say give 'em a shot and try for yourself. I live pretty close and maybe go once a year - and ten years ago it was once or twice a month so....I think I just found better places to spend a buck.","good place it really helps i can walk here because, i probably would never come otherwise. don't get me wrong it's an interesting place food is good but, overall it's a dive you go to for a night cap. n nnot very family friendly. the new patio is over crowded with smokers and you have to walk right by it to the front door...unless you know to use the back. it's not like they don't want families here it's just not the best place for young ones unless they are into looking at stuffed animal heads n ni know my review doesn't sound too good however, i'd say give 'em a shot and try for yourself. i live pretty close and maybe go once a year and ten years ago it was once or twice a month so....i think i just found better places to spend a buck.","disapproval, admiration, approval","[INST] A customer left us a 3-star review: 'good place it really helps i can walk here because, i probably would never come otherwise. don't get me wrong it's an interesting place food is good but, overall it's a dive you go to for a night cap. n nnot very family friendly. the new patio is over crowded with smokers and you have to walk right by it to the front door...unless you know to use the back. it's not like they don't want families here it's just not the best place for young ones unless they are into looking at stuffed animal heads n ni know my review doesn't sound too good however, i'd say give 'em a shot and try for yourself. i live pretty close and maybe go once a year and ten years ago it was once or twice a month so....i think i just found better places to spend a buck.' The customer feels disapproval, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'good place it really helps i can walk here because, i probably would never come otherwise. don't get me wrong it's an interesting place food is good but, overall it's a dive you go to for a night cap. n nnot very family friendly. the new patio is over crowded with smokers and you have to walk right by it to the front door...unless you know to use the back. it's not like they don't want families here it's just not the best place for young ones unless they are into looking at stuffed animal heads n ni know my review doesn't sound too good however, i'd say give 'em a shot and try for yourself. i live pretty close and maybe go once a year and ten years ago it was once or twice a month so....i think i just found better places to spend a buck.' The customer feels disapproval, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Family-friendly environment: Implement a designated non-smoking, family-friendly area on the patio or indoors, away from the smoking section.

2. Improve patio management: Limit the number of smokers on the patio to ensure a comfortable experience for non-smoking customers.

3. Communicate amenities: Clearly communicate the family-friendly aspects of your establishment, such as the new patio, to attract more families.

4. Consider offering a children's menu or activities to make the environment more welcoming for young ones."
3,"Should chicken salad be white? Isn't chicken and mayo more of a tan color?  \n\nBut no, the salad was so white I thought I was being served a cottage cheese sandwich. The chicken salad lacked any texture, more like mashed potatoes, and hardly any walnuts. It was not a generous sandwich--the only other toppings I recall were lettuce and tomato served on non-artisan bread. \n\nI had remembered the Paradise Bakery at Metrocenter of years ago, okay many years ago, and was impressed with their food then. This sandwich was just okay and the Mediterranean salad was pretty good.\n\nThe parking here is limited and driving through the congested area is a difficult. I would hesitate to visit during the busy hours--there would be no spaces!\n\nSome pluses:  The atmosphere with brick walls, tall ceilings and booths (I love booths).  I liked the bright chunky plates. Their menu is extensive. The acai berry iced tea was great.  \n\nNow if only Paradise was more like Wildflower Bakery, serving artisan bread and generous sandwiches I would be totally happy.","should chicken salad be white? isn't chicken and mayo more of a tan color? n nbut no, the salad was so white i thought i was being served a cottage cheese sandwich. the chicken salad lacked any texture, more like mashed potatoes, and hardly any walnuts. it was not a generous sandwich the only other toppings i recall were lettuce and tomato served on non artisan bread. n ni had remembered the paradise bakery at metrocenter of years ago, okay many years ago, and was impressed with their food then. this sandwich was just okay and the mediterranean salad was pretty good. n nthe parking here is limited and driving through the congested area is a difficult. i would hesitate to visit during the busy hours there would be no spaces! n nsome pluses the atmosphere with brick walls, tall ceilings and booths i love booths . i liked the bright chunky plates. their menu is extensive. the acai berry iced tea was great. n nnow if only paradise was more like wildflower bakery, serving artisan bread and generous sandwiches i would be totally happy.","confusion, disapproval, neutral","[INST] A customer left us a 3-star review: 'should chicken salad be white? isn't chicken and mayo more of a tan color? n nbut no, the salad was so white i thought i was being served a cottage cheese sandwich. the chicken salad lacked any texture, more like mashed potatoes, and hardly any walnuts. it was not a generous sandwich the only other toppings i recall were lettuce and tomato served on non artisan bread. n ni had remembered the paradise bakery at metrocenter of years ago, okay many years ago, and was impressed with their food then. this sandwich was just okay and the mediterranean salad was pretty good. n nthe parking here is limited and driving through the congested area is a difficult. i would hesitate to visit during the busy hours there would be no spaces! n nsome pluses the atmosphere with brick walls, tall ceilings and booths i love booths . i liked the bright chunky plates. their menu is extensive. the acai berry iced tea was great. n nnow if only paradise was more like wildflower bakery, serving artisan bread and generous sandwiches i would be totally happy.' The customer feels confusion, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'should chicken salad be white? isn't chicken and mayo more of a tan color? n nbut no, the salad was so white i thought i was being served a cottage cheese sandwich. the chicken salad lacked any texture, more like mashed potatoes, and hardly any walnuts. it was not a generous sandwich the only other toppings i recall were lettuce and tomato served on non artisan bread. n ni had remembered the paradise bakery at metrocenter of years ago, okay many years ago, and was impressed with their food then. this sandwich was just okay and the mediterranean salad was pretty good. n nthe parking here is limited and driving through the congested area is a difficult. i would hesitate to visit during the busy hours there would be no spaces! n nsome pluses the atmosphere with brick walls, tall ceilings and booths i love booths . i liked the bright chunky plates. their menu is extensive. the acai berry iced tea was great. n nnow if only paradise was more like wildflower bakery, serving artisan bread and generous sandwiches i would be totally happy.' The customer feels confusion, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can make the following changes:

1. Adjust the color and texture of the chicken salad: Ensure the chicken salad has a more natural, tan color and a desirable texture that is not overly mashed or mushy.

2. Enhance the sandwich ingredients: Incorporate a more generous amount of walnuts and other toppings in the chicken salad sandwich, and consider using artisan bread to elevate the overall presentation.

3. Improve the consistency of the food: Strive for a more consistent taste and quality in all our dishes, aiming to meet or exceed the customer's expectations."
3,"Let's get real folks:  this isn't the place to come to expect stellar service or to bring a hot date.  It is the type of place where you will probably get some pretty good takeout, however.  \n\nI ordered a vegetable plate with hummus, a salad, spinach pie, and falafel and I was pleased with everything.  All of the food was great.  I will be back for some takeout, but I can't see myself dining in.","let's get real folks this isn't the place to come to expect stellar service or to bring a hot date. it is the type of place where you will probably get some pretty good takeout, however. n ni ordered a vegetable plate with hummus, a salad, spinach pie, and falafel and i was pleased with everything. all of the food was great. i will be back for some takeout, but i can't see myself dining in.","admiration, approval, disapproval","[INST] A customer left us a 3-star review: 'let's get real folks this isn't the place to come to expect stellar service or to bring a hot date. it is the type of place where you will probably get some pretty good takeout, however. n ni ordered a vegetable plate with hummus, a salad, spinach pie, and falafel and i was pleased with everything. all of the food was great. i will be back for some takeout, but i can't see myself dining in.' The customer feels admiration, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'let's get real folks this isn't the place to come to expect stellar service or to bring a hot date. it is the type of place where you will probably get some pretty good takeout, however. n ni ordered a vegetable plate with hummus, a salad, spinach pie, and falafel and i was pleased with everything. all of the food was great. i will be back for some takeout, but i can't see myself dining in.' The customer feels admiration, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially encourage them to dine-in, consider focusing on enhancing the ambiance, service quality, and communication.

1. Ambiance: Improve the dining area to create a more inviting and comfortable atmosphere that could be suitable for a date or a casual dinner.

2. Service Quality: Train staff to provide exceptional service, ensuring they are attentive, friendly, and knowledgeable about the menu.

3. Communication: Reach out to the customer to express gratitude for their feedback and offer a complimentary dining experience to experience the improved service. Explain any changes made based on their review and invite them to give their thoughts on the improvements."
3,"I've been to a number of steakhouses in Las Vegas and none of them stand out - for the food. This place stood out for two things. First, the water show. Second, the prices. I have no qualms with paying exorbitant prices for outstanding food. I have a slight problem paying exorbitant prices for marginal food. This is marginal food.\n\nThe steaks were about as good as you can find at any other steakhouse. Some of the sides, appetizers and salads were above average. I think when you're spending $100+ per plate on dinner, it ought to be off the hook good. Not so at SW Steakhouse.\n\nSlightly upturned face.","i've been to a number of steakhouses in las vegas and none of them stand out for the food. this place stood out for two things. first, the water show. second, the prices. i have no qualms with paying exorbitant prices for outstanding food. i have a slight problem paying exorbitant prices for marginal food. this is marginal food. n nthe steaks were about as good as you can find at any other steakhouse. some of the sides, appetizers and salads were above average. i think when you're spending 100 per plate on dinner, it ought to be off the hook good. not so at sw steakhouse. n nslightly upturned face.","neutral, admiration, approval","[INST] A customer left us a 3-star review: 'i've been to a number of steakhouses in las vegas and none of them stand out for the food. this place stood out for two things. first, the water show. second, the prices. i have no qualms with paying exorbitant prices for outstanding food. i have a slight problem paying exorbitant prices for marginal food. this is marginal food. n nthe steaks were about as good as you can find at any other steakhouse. some of the sides, appetizers and salads were above average. i think when you're spending 100 per plate on dinner, it ought to be off the hook good. not so at sw steakhouse. n nslightly upturned face.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i've been to a number of steakhouses in las vegas and none of them stand out for the food. this place stood out for two things. first, the water show. second, the prices. i have no qualms with paying exorbitant prices for outstanding food. i have a slight problem paying exorbitant prices for marginal food. this is marginal food. n nthe steaks were about as good as you can find at any other steakhouse. some of the sides, appetizers and salads were above average. i think when you're spending 100 per plate on dinner, it ought to be off the hook good. not so at sw steakhouse. n nslightly upturned face.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at SW Steakhouse, we could focus on enhancing the quality and consistency of our main dishes, particularly the steaks, to meet the customer's expectation of exceptional food for the price. This could involve sourcing higher quality ingredients, refining our cooking techniques, or reevaluating our seasoning and presentation. Additionally, we could consider offering a more diverse selection of sides, appetizers, and salads to provide a more well-rounded dining experience. Lastly, we could consider offering a more personalized touch to the dining experience, such as a more attentive waitstaff or a more welcoming atmosphere, to create a more memorable and enjoyable experience for our customers."
3,"I used to love this casino but I think it has gone downhill.  I used to be able to get some play on the machines there before.  Now, that is not the case at all!  I no longer gamble here.   I do like the freebies they give away and the line is usually long (when it's liquor) but it moves fast.  All of the employees that I have encountered are pretty friendly.  I used to frequent the buffet but recently stopped going because the line is always a mile long no matter what time you go and service has been lacking.  And for me, I think drink service is lacking big time in the slot section.  I think I was able to get a drink once and I have gambled there many times.","i used to love this casino but i think it has gone downhill. i used to be able to get some play on the machines there before. now, that is not the case at all! i no longer gamble here. i do like the freebies they give away and the line is usually long when it's liquor but it moves fast. all of the employees that i have encountered are pretty friendly. i used to frequent the buffet but recently stopped going because the line is always a mile long no matter what time you go and service has been lacking. and for me, i think drink service is lacking big time in the slot section. i think i was able to get a drink once and i have gambled there many times.","disappointment, love, disapproval","[INST] A customer left us a 3-star review: 'i used to love this casino but i think it has gone downhill. i used to be able to get some play on the machines there before. now, that is not the case at all! i no longer gamble here. i do like the freebies they give away and the line is usually long when it's liquor but it moves fast. all of the employees that i have encountered are pretty friendly. i used to frequent the buffet but recently stopped going because the line is always a mile long no matter what time you go and service has been lacking. and for me, i think drink service is lacking big time in the slot section. i think i was able to get a drink once and i have gambled there many times.' The customer feels disappointment, love, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i used to love this casino but i think it has gone downhill. i used to be able to get some play on the machines there before. now, that is not the case at all! i no longer gamble here. i do like the freebies they give away and the line is usually long when it's liquor but it moves fast. all of the employees that i have encountered are pretty friendly. i used to frequent the buffet but recently stopped going because the line is always a mile long no matter what time you go and service has been lacking. and for me, i think drink service is lacking big time in the slot section. i think i was able to get a drink once and i have gambled there many times.' The customer feels disappointment, love, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address the gaming issue: Improve the odds on the slot machines to allow customers to get more play, as this seems to be a significant concern.

2. Enhance buffet service: Reduce wait times at the buffet by increasing staffing or implementing a more efficient system. Improve the quality of service to meet customer expectations.

3. Improve drink service in the slot section: Ensure that drink service is prompt and consistent in the slot area, as this is another area of dissatisfaction for the customer."
3,"Came for a drink after work before I went home to surprise and was told that if was going to pay by debit that I would have to spend $10 minimum. Why can't you pay for what you order regardless of what type of payment you use. Normally I would drink more than $10 worth but today happened to be a day that I can't stay long. And to top it off I asked if I could pay with cash for my one drink with cash, which you can but, the ATM was out of service... Normally I don't care but that I did...","came for a drink after work before i went home to surprise and was told that if was going to pay by debit that i would have to spend 10 minimum. why can't you pay for what you order regardless of what type of payment you use. normally i would drink more than 10 worth but today happened to be a day that i can't stay long. and to top it off i asked if i could pay with cash for my one drink with cash, which you can but, the atm was out of service... normally i don't care but that i did...","surprise, neutral, realization","[INST] A customer left us a 3-star review: 'came for a drink after work before i went home to surprise and was told that if was going to pay by debit that i would have to spend 10 minimum. why can't you pay for what you order regardless of what type of payment you use. normally i would drink more than 10 worth but today happened to be a day that i can't stay long. and to top it off i asked if i could pay with cash for my one drink with cash, which you can but, the atm was out of service... normally i don't care but that i did...' The customer feels surprise, neutral, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'came for a drink after work before i went home to surprise and was told that if was going to pay by debit that i would have to spend 10 minimum. why can't you pay for what you order regardless of what type of payment you use. normally i would drink more than 10 worth but today happened to be a day that i can't stay long. and to top it off i asked if i could pay with cash for my one drink with cash, which you can but, the atm was out of service... normally i don't care but that i did...' The customer feels surprise, neutral, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider implementing the following changes:

1. Review and reconsider the minimum spend requirement for debit card payments, as it may deter some customers from visiting, especially those who can't stay long or prefer not to spend a certain amount.

2. Ensure that the ATM is always in working order, as it may be inconvenient for customers who prefer to pay in cash.

3. Train staff to communicate policies clearly and empathetically, especially when it comes to payment methods. Explain the reasons behind any minimum spend requirements and be open to feedback and suggestions."
3,"We came here because we had a Restaurant.com certificate to use. It was ok, but nothing special. The taco shells were fresh and made onsite and the chicken was delicious. The rice, however, was mushy. And they used preshredded cheddar cheese. Not very authentic but a nice cheap meal.","we came here because we had a restaurant.com certificate to use. it was ok, but nothing special. the taco shells were fresh and made onsite and the chicken was delicious. the rice, however, was mushy. and they used preshredded cheddar cheese. not very authentic but a nice cheap meal.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'we came here because we had a restaurant.com certificate to use. it was ok, but nothing special. the taco shells were fresh and made onsite and the chicken was delicious. the rice, however, was mushy. and they used preshredded cheddar cheese. not very authentic but a nice cheap meal.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'we came here because we had a restaurant.com certificate to use. it was ok, but nothing special. the taco shells were fresh and made onsite and the chicken was delicious. the rice, however, was mushy. and they used preshredded cheddar cheese. not very authentic but a nice cheap meal.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Improve the quality of the rice: Ensure the rice is cooked properly and has a desirable texture.

2. Use freshly shredded cheese: Offer a more authentic experience by using freshly shredded cheese instead of pre-shredded.

3. Consider offering more authentic options: If the customer values authenticity, consider expanding the menu to include more traditional dishes or ingredients.

4. Maintain the quality of freshly made taco shells: Continue making taco shells fresh on-site, as the customer appreciated this aspect of their meal."
3,"I had the free range chicken, which was ok.  Although it was very tender, I thought there was going to be more flavor.  The bar cheese bread was good.  The mussles were delicious.  The cheesecake was probably my favorite here.","i had the free range chicken, which was ok. although it was very tender, i thought there was going to be more flavor. the bar cheese bread was good. the mussles were delicious. the cheesecake was probably my favorite here.","admiration, love, approval","[INST] A customer left us a 3-star review: 'i had the free range chicken, which was ok. although it was very tender, i thought there was going to be more flavor. the bar cheese bread was good. the mussles were delicious. the cheesecake was probably my favorite here.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i had the free range chicken, which was ok. although it was very tender, i thought there was going to be more flavor. the bar cheese bread was good. the mussles were delicious. the cheesecake was probably my favorite here.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience, we could focus on increasing the flavor profile of our free-range chicken dishes. This could be achieved by adjusting seasonings, marinades, or cooking methods to bring out more depth and richness in the dish. Additionally, we could consider offering a variety of sauce options to complement the chicken and allow customers to customize their meal to their taste preferences.

Furthermore, we could explore ways to elevate the presentation of our dishes, as visual appeal can greatly enhance the dining experience. Lastly, we could consider offering a wider selection of desserts, as the customer particularly enjoyed the cheesecake. Offering more options in this category might encourage repeat visits."
3,"It usually happens like this: I'm driving, on my way home. I call husband and ask what he wants for dinner. After several minutes of indecisive bantering back and forth, he says \""wings?\"" I say \""sure, from where?\"" He says \""Brothers?\"" I say \""sure, call it in.\"" Haven't had the pizza in quite a while, but it was alright. Obviously not fantastic, or I would remember that. And not disgusting, or I would remember that as well. They have a decent menu full of other Italian dishes and sandwiches. Not the best most awesome wings, but it's the closest and on my route home. Staff is friendly and the place is clean!","it usually happens like this i'm driving, on my way home. i call husband and ask what he wants for dinner. after several minutes of indecisive bantering back and forth, he says wings? i say sure, from where? he says brothers? i say sure, call it in. haven't had the pizza in quite a while, but it was alright. obviously not fantastic, or i would remember that. and not disgusting, or i would remember that as well. they have a decent menu full of other italian dishes and sandwiches. not the best most awesome wings, but it's the closest and on my route home. staff is friendly and the place is clean!","neutral, approval, disapproval","[INST] A customer left us a 3-star review: 'it usually happens like this i'm driving, on my way home. i call husband and ask what he wants for dinner. after several minutes of indecisive bantering back and forth, he says wings? i say sure, from where? he says brothers? i say sure, call it in. haven't had the pizza in quite a while, but it was alright. obviously not fantastic, or i would remember that. and not disgusting, or i would remember that as well. they have a decent menu full of other italian dishes and sandwiches. not the best most awesome wings, but it's the closest and on my route home. staff is friendly and the place is clean!' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'it usually happens like this i'm driving, on my way home. i call husband and ask what he wants for dinner. after several minutes of indecisive bantering back and forth, he says wings? i say sure, from where? he says brothers? i say sure, call it in. haven't had the pizza in quite a while, but it was alright. obviously not fantastic, or i would remember that. and not disgusting, or i would remember that as well. they have a decent menu full of other italian dishes and sandwiches. not the best most awesome wings, but it's the closest and on my route home. staff is friendly and the place is clean!' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Streamline the ordering process: The review suggests that the ordering process, particularly when ordering over the phone, can be improved. We could provide clearer options or a more structured menu to make it easier for customers to decide what they want.

2. Improve menu variety: The customer mentions that Brothers has a decent menu with Italian dishes and sandwiches. To encourage repeat business, we could consider expanding our menu to offer a wider variety of dishes, particularly in areas where we excel."
3,"I have dined at several Brazilian churrascaria steakhouses. Fogo de Choa in Houston and Dallas are superior to Chima. I had four guests for dinner for a total of five. We ordered cocktails, appetizers, wine, and dessert, including our main course. I received the bill for the evening and was charged for six of the dinners. I asked the waitperson to review the bill and before even looking at the bill said, \""I think I may have charged you for an extra meal, my fingers were acting \""funny\"". I think it was done on purpose to pump-up the bill and increase the gratuity. Maybe it was because we were a group of \""seniors\"" and we just do not pay attention to that sort of thing. Either way, we will not be back.","i have dined at several brazilian churrascaria steakhouses. fogo de choa in houston and dallas are superior to chima. i had four guests for dinner for a total of five. we ordered cocktails, appetizers, wine, and dessert, including our main course. i received the bill for the evening and was charged for six of the dinners. i asked the waitperson to review the bill and before even looking at the bill said, i think i may have charged you for an extra meal, my fingers were acting funny . i think it was done on purpose to pump up the bill and increase the gratuity. maybe it was because we were a group of seniors and we just do not pay attention to that sort of thing. either way, we will not be back.","amusement, neutral, joy","[INST] A customer left us a 3-star review: 'i have dined at several brazilian churrascaria steakhouses. fogo de choa in houston and dallas are superior to chima. i had four guests for dinner for a total of five. we ordered cocktails, appetizers, wine, and dessert, including our main course. i received the bill for the evening and was charged for six of the dinners. i asked the waitperson to review the bill and before even looking at the bill said, i think i may have charged you for an extra meal, my fingers were acting funny . i think it was done on purpose to pump up the bill and increase the gratuity. maybe it was because we were a group of seniors and we just do not pay attention to that sort of thing. either way, we will not be back.' The customer feels amusement, neutral, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i have dined at several brazilian churrascaria steakhouses. fogo de choa in houston and dallas are superior to chima. i had four guests for dinner for a total of five. we ordered cocktails, appetizers, wine, and dessert, including our main course. i received the bill for the evening and was charged for six of the dinners. i asked the waitperson to review the bill and before even looking at the bill said, i think i may have charged you for an extra meal, my fingers were acting funny . i think it was done on purpose to pump up the bill and increase the gratuity. maybe it was because we were a group of seniors and we just do not pay attention to that sort of thing. either way, we will not be back.' The customer feels amusement, neutral, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your establishment, consider the following steps:

1. Review Bill Accuracy: Ensure that all bills are double-checked for accuracy before they are presented to customers. This will help prevent incidents like the one described in the review from happening.

2. Staff Training: Train your staff to be attentive and responsive to customer concerns. In this case, the waitperson's response to the billing issue may have been perceived as dismissive or unprofessional.

3. Senior Discounts or Special Offers: Offer senior discounts or special deals to attract and retain senior customers."
3,"My son & I came here to eat after an Adventure Run and ordered the chicken quesadilla & the chicken tender kid's meal. \nWe were both disappointed with our meals. The chicken quesadilla did not have enough cheese in there and chicken tender in the kid's meal was not real chicken- it was processed. The fruit that came with the meal was not fresh, it was the canned fruit kind except it came in a plastic cup. So neither one of us really enjoyed our meal. The chicken quesadilla was a large portion size and came with sour cream & lettuce & tomato. The kid's meal portion was small. My son was still hungry afterwards. \nThe complimentary chips & salsa was tasty. \nThe place was packed with runners from the Adventure Run and it did not seem like they had enough waitstaff. My son had to grab the waiter twice to get his attention. \nOverall, the atmosphere is good. We would go back and give the menu another try but I would not recommend anything on the kid's menu. Better off ordering off of the regular menu and have leftover to take home for the kids.","my son i came here to eat after an adventure run and ordered the chicken quesadilla the chicken tender kid's meal. nwe were both disappointed with our meals. the chicken quesadilla did not have enough cheese in there and chicken tender in the kid's meal was not real chicken it was processed. the fruit that came with the meal was not fresh, it was the canned fruit kind except it came in a plastic cup. so neither one of us really enjoyed our meal. the chicken quesadilla was a large portion size and came with sour cream lettuce tomato. the kid's meal portion was small. my son was still hungry afterwards. nthe complimentary chips salsa was tasty. nthe place was packed with runners from the adventure run and it did not seem like they had enough waitstaff. my son had to grab the waiter twice to get his attention. noverall, the atmosphere is good. we would go back and give the menu another try but i would not recommend anything on the kid's menu. better off ordering off of the regular menu and have leftover to take home for the kids.","disappointment, neutral, disapproval","[INST] A customer left us a 3-star review: 'my son i came here to eat after an adventure run and ordered the chicken quesadilla the chicken tender kid's meal. nwe were both disappointed with our meals. the chicken quesadilla did not have enough cheese in there and chicken tender in the kid's meal was not real chicken it was processed. the fruit that came with the meal was not fresh, it was the canned fruit kind except it came in a plastic cup. so neither one of us really enjoyed our meal. the chicken quesadilla was a large portion size and came with sour cream lettuce tomato. the kid's meal portion was small. my son was still hungry afterwards. nthe complimentary chips salsa was tasty. nthe place was packed with runners from the adventure run and it did not seem like they had enough waitstaff. my son had to grab the waiter twice to get his attention. noverall, the atmosphere is good. we would go back and give the menu another try but i would not recommend anything on the kid's menu. better off ordering off of the regular menu and have leftover to take home for the kids.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'my son i came here to eat after an adventure run and ordered the chicken quesadilla the chicken tender kid's meal. nwe were both disappointed with our meals. the chicken quesadilla did not have enough cheese in there and chicken tender in the kid's meal was not real chicken it was processed. the fruit that came with the meal was not fresh, it was the canned fruit kind except it came in a plastic cup. so neither one of us really enjoyed our meal. the chicken quesadilla was a large portion size and came with sour cream lettuce tomato. the kid's meal portion was small. my son was still hungry afterwards. nthe complimentary chips salsa was tasty. nthe place was packed with runners from the adventure run and it did not seem like they had enough waitstaff. my son had to grab the waiter twice to get his attention. noverall, the atmosphere is good. we would go back and give the menu another try but i would not recommend anything on the kid's menu. better off ordering off of the regular menu and have leftover to take home for the kids.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Food: Ensure that the chicken quesadilla has an adequate amount of cheese and that the chicken used in the chicken tender kid's meal is real, not processed.

2. Freshness of Food: Improve the quality of the fruit served with the kid's meal by using fresh fruit instead of canned fruit.

3. Portion Size: Increase the portion size of the kid's meal to prevent the child from feeling hungry after the meal.

4. Staff Attention: Increase the number of waitstaff during busy periods to ensure that customers receive prompt attention."
3,"I went on Sunday for dinner and it was about an hour wait outside. For the price I guess the wait is ok.\n\nBut the food was surprising better than I expected...  \n\nHere some of the stuff they have...\n\nThe salad bar - the usual goodies and dressing.\nThe Mexican section - Enchiladas, tacos, nachos, fajitas, spanish rice & a few others.\nThe American section - Steak, fried chicken, grilled bbq chicken, poached fish, mac & cheese, corn bread & few others.\nThe Asian section - noodles, mandarin chicken & a couple more I can't remember.\nDessert bar - Fruits, cookies, brownies, pies, ice cream, chocolate fountain, caramel fountain & cotton candy.\n\nHighlight was that the food was better than expected.\n\nOverall, I'd probably come back but not if i'm starving lol","i went on sunday for dinner and it was about an hour wait outside. for the price i guess the wait is ok. n nbut the food was surprising better than i expected... n nhere some of the stuff they have... n nthe salad bar the usual goodies and dressing. nthe mexican section enchiladas, tacos, nachos, fajitas, spanish rice a few others. nthe american section steak, fried chicken, grilled bbq chicken, poached fish, mac cheese, corn bread few others. nthe asian section noodles, mandarin chicken a couple more i can't remember. ndessert bar fruits, cookies, brownies, pies, ice cream, chocolate fountain, caramel fountain cotton candy. n nhighlight was that the food was better than expected. n noverall, i'd probably come back but not if i'm starving lol","surprise, neutral, excitement","[INST] A customer left us a 3-star review: 'i went on sunday for dinner and it was about an hour wait outside. for the price i guess the wait is ok. n nbut the food was surprising better than i expected... n nhere some of the stuff they have... n nthe salad bar the usual goodies and dressing. nthe mexican section enchiladas, tacos, nachos, fajitas, spanish rice a few others. nthe american section steak, fried chicken, grilled bbq chicken, poached fish, mac cheese, corn bread few others. nthe asian section noodles, mandarin chicken a couple more i can't remember. ndessert bar fruits, cookies, brownies, pies, ice cream, chocolate fountain, caramel fountain cotton candy. n nhighlight was that the food was better than expected. n noverall, i'd probably come back but not if i'm starving lol' The customer feels surprise, neutral, excitement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i went on sunday for dinner and it was about an hour wait outside. for the price i guess the wait is ok. n nbut the food was surprising better than i expected... n nhere some of the stuff they have... n nthe salad bar the usual goodies and dressing. nthe mexican section enchiladas, tacos, nachos, fajitas, spanish rice a few others. nthe american section steak, fried chicken, grilled bbq chicken, poached fish, mac cheese, corn bread few others. nthe asian section noodles, mandarin chicken a couple more i can't remember. ndessert bar fruits, cookies, brownies, pies, ice cream, chocolate fountain, caramel fountain cotton candy. n nhighlight was that the food was better than expected. n noverall, i'd probably come back but not if i'm starving lol' The customer feels surprise, neutral, excitement. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Reduce wait times: Implement measures to minimize wait times, such as improving staffing levels during peak hours, optimizing the seating arrangement, or offering a waiting list system.

2. Communicate wait times: Keep customers informed about their wait times, either through signage, text messages, or in-person updates.

3. Enhance ambiance: Create a more welcoming and comfortable environment to make customers feel more at ease while waiting."
3,"When I'm in Casa Grande I try to stop at this Kohl's because it's usually not busy and they keep it clean and organized.  The one closest to my home in Chandler gets trashed!  \n\nToday I had a specific need to replace my cute black boots that were falling apart with another pair of black boots and also found a nice pair of grey boots.  So I cart my boots to the front and the cashier proceeds to be really pushy about getting their credit card.  \n\nIt's as bad as Barnes & Noble trying to get me to purchase their \""discount membership\"".  Dang it.  If I wanted your damn credit card I would have it.  She brought it up 4 times, and I finally had to take a deep breath and just tell her with a straight face, \""I've thought about this very deeply and at great length, and I'm at peace with not having a Kohl's credit card.\""  \n\nI think she thought I was a weirdo.  I don't care.  The pushiness to open a line of credit really annoys me.  Some people are good with their credit and some aren't, and I don't think they should be credit pushers.  Calm the hell down Debt Pusher, but if someone doesn't know about the Kohl's card they have been living under a rock.  \n\nHmmm.  I guess that annoyed me more than I thought it did. \n\nMy point is, I like this Kohl's alright.  I'm trying to figure out how to circumvent the credit card question the next time.  They seem to be getting more pushy.  Gotta think of a funny answer the next time I'm asked.","when i'm in casa grande i try to stop at this kohl's because it's usually not busy and they keep it clean and organized. the one closest to my home in chandler gets trashed! n ntoday i had a specific need to replace my cute black boots that were falling apart with another pair of black boots and also found a nice pair of grey boots. so i cart my boots to the front and the cashier proceeds to be really pushy about getting their credit card. n nit's as bad as barnes noble trying to get me to purchase their discount membership . dang it. if i wanted your damn credit card i would have it. she brought it up 4 times, and i finally had to take a deep breath and just tell her with a straight face, i've thought about this very deeply and at great length, and i'm at peace with not having a kohl's credit card. n ni think she thought i was a weirdo. i don't care. the pushiness to open a line of credit really annoys me. some people are good with their credit and some aren't, and i don't think they should be credit pushers. calm the hell down debt pusher, but if someone doesn't know about the kohl's card they have been living under a rock. n nhmmm. i guess that annoyed me more than i thought it did. n nmy point is, i like this kohl's alright. i'm trying to figure out how to circumvent the credit card question the next time. they seem to be getting more pushy. gotta think of a funny answer the next time i'm asked.","neutral, annoyance, disappointment","[INST] A customer left us a 3-star review: 'when i'm in casa grande i try to stop at this kohl's because it's usually not busy and they keep it clean and organized. the one closest to my home in chandler gets trashed! n ntoday i had a specific need to replace my cute black boots that were falling apart with another pair of black boots and also found a nice pair of grey boots. so i cart my boots to the front and the cashier proceeds to be really pushy about getting their credit card. n nit's as bad as barnes noble trying to get me to purchase their discount membership . dang it. if i wanted your damn credit card i would have it. she brought it up 4 times, and i finally had to take a deep breath and just tell her with a straight face, i've thought about this very deeply and at great length, and i'm at peace with not having a kohl's credit card. n ni think she thought i was a weirdo. i don't care. the pushiness to open a line of credit really annoys me. some people are good with their credit and some aren't, and i don't think they should be credit pushers. calm the hell down debt pusher, but if someone doesn't know about the kohl's card they have been living under a rock. n nhmmm. i guess that annoyed me more than i thought it did. n nmy point is, i like this kohl's alright. i'm trying to figure out how to circumvent the credit card question the next time. they seem to be getting more pushy. gotta think of a funny answer the next time i'm asked.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'when i'm in casa grande i try to stop at this kohl's because it's usually not busy and they keep it clean and organized. the one closest to my home in chandler gets trashed! n ntoday i had a specific need to replace my cute black boots that were falling apart with another pair of black boots and also found a nice pair of grey boots. so i cart my boots to the front and the cashier proceeds to be really pushy about getting their credit card. n nit's as bad as barnes noble trying to get me to purchase their discount membership . dang it. if i wanted your damn credit card i would have it. she brought it up 4 times, and i finally had to take a deep breath and just tell her with a straight face, i've thought about this very deeply and at great length, and i'm at peace with not having a kohl's credit card. n ni think she thought i was a weirdo. i don't care. the pushiness to open a line of credit really annoys me. some people are good with their credit and some aren't, and i don't think they should be credit pushers. calm the hell down debt pusher, but if someone doesn't know about the kohl's card they have been living under a rock. n nhmmm. i guess that annoyed me more than i thought it did. n nmy point is, i like this kohl's alright. i'm trying to figure out how to circumvent the credit card question the next time. they seem to be getting more pushy. gotta think of a funny answer the next time i'm asked.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Training for staff: Provide training to cashiers to ensure they are sensitive to customers' preferences and needs, especially when it comes to financial matters. They should be aware of the potential discomfort customers may feel when being pressured to open a credit card.

2. Clear communication: Make it clear to customers that the credit card offer is optional and not mandatory for making a purchase. This can be done through signage, verbal communication, or both."
3,"This place was cute but so overpriced.  Lunch for 8 was $600!!!!...  ridiculous.  \n\nMargaritas were really good except they were out of the organic ingredients for the organic margarita I ordered off the menu.  I had a house margarita and a Sangria margarita and they were both excellent.  Not sure worth the $29 price but they were good.\n\nSalsas were odd, it was a blend of 3 sauces.  The citrus/cilantro blend was good, the others were odd tomato pastey runny dips.  We ordered guac which was better than the salsas.\n\nI was disappointed by the menu to see nothing vegetarian, so I ordered the tostadas w/out the meat that it comes with.  They were pretty good.\n\nService was terrible.  Our waiter was pushy, even convincing us to get margaritas to go to take w/us to the pool (he didn't mention we weren't supposed to take them into the pool area...  we had to smuggle them in).  It took forever to order and get the missing silverwear and then when someone in our group spilled water into one of our chip baskets it was a big ordeal to find someone to request (and then wait) for more.\n\nIt was good light Mexican but I'm sure there's much better outside the hotel.  If you want to hang out by the pool this is the closest sit down place.","this place was cute but so overpriced. lunch for 8 was 600!!!!... ridiculous. n nmargaritas were really good except they were out of the organic ingredients for the organic margarita i ordered off the menu. i had a house margarita and a sangria margarita and they were both excellent. not sure worth the 29 price but they were good. n nsalsas were odd, it was a blend of 3 sauces. the citrus cilantro blend was good, the others were odd tomato pastey runny dips. we ordered guac which was better than the salsas. n ni was disappointed by the menu to see nothing vegetarian, so i ordered the tostadas w out the meat that it comes with. they were pretty good. n nservice was terrible. our waiter was pushy, even convincing us to get margaritas to go to take w us to the pool he didn't mention we weren't supposed to take them into the pool area... we had to smuggle them in . it took forever to order and get the missing silverwear and then when someone in our group spilled water into one of our chip baskets it was a big ordeal to find someone to request and then wait for more. n nit was good light mexican but i'm sure there's much better outside the hotel. if you want to hang out by the pool this is the closest sit down place.","admiration, approval, disapproval","[INST] A customer left us a 3-star review: 'this place was cute but so overpriced. lunch for 8 was 600!!!!... ridiculous. n nmargaritas were really good except they were out of the organic ingredients for the organic margarita i ordered off the menu. i had a house margarita and a sangria margarita and they were both excellent. not sure worth the 29 price but they were good. n nsalsas were odd, it was a blend of 3 sauces. the citrus cilantro blend was good, the others were odd tomato pastey runny dips. we ordered guac which was better than the salsas. n ni was disappointed by the menu to see nothing vegetarian, so i ordered the tostadas w out the meat that it comes with. they were pretty good. n nservice was terrible. our waiter was pushy, even convincing us to get margaritas to go to take w us to the pool he didn't mention we weren't supposed to take them into the pool area... we had to smuggle them in . it took forever to order and get the missing silverwear and then when someone in our group spilled water into one of our chip baskets it was a big ordeal to find someone to request and then wait for more. n nit was good light mexican but i'm sure there's much better outside the hotel. if you want to hang out by the pool this is the closest sit down place.' The customer feels admiration, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this place was cute but so overpriced. lunch for 8 was 600!!!!... ridiculous. n nmargaritas were really good except they were out of the organic ingredients for the organic margarita i ordered off the menu. i had a house margarita and a sangria margarita and they were both excellent. not sure worth the 29 price but they were good. n nsalsas were odd, it was a blend of 3 sauces. the citrus cilantro blend was good, the others were odd tomato pastey runny dips. we ordered guac which was better than the salsas. n ni was disappointed by the menu to see nothing vegetarian, so i ordered the tostadas w out the meat that it comes with. they were pretty good. n nservice was terrible. our waiter was pushy, even convincing us to get margaritas to go to take w us to the pool he didn't mention we weren't supposed to take them into the pool area... we had to smuggle them in . it took forever to order and get the missing silverwear and then when someone in our group spilled water into one of our chip baskets it was a big ordeal to find someone to request and then wait for more. n nit was good light mexican but i'm sure there's much better outside the hotel. if you want to hang out by the pool this is the closest sit down place.' The customer feels admiration, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Pricing: Address the perceived overpricing by offering more competitive pricing or providing clearer value justification for menu items.

2. Menu: Expand the vegetarian options on the menu to cater to a wider range of dietary preferences.

3. Service: Train staff to be more attentive, less pushy, and more informative about menu items and restaurant policies. Improve the speed and efficiency of service, especially when it comes to handling requests and resolving issues promptly."
3,"I'd probably give this restaurant 3.5 stars if it were an option, but since it isn't, I am giving it 3 stars due some of the factors below.  The ambience is great, and the price of the tasting menu was very reasonable. The food was pretty good, and I'm glad I tried it, but I think there are better places in Vegas. The foie creme brulee was disappointing for me. I love foie, and I love creme brulee, but I didn't think the foie came through enough for me. I would have rather just ordered seared foie instead (I think that should be an option in addition to the brulee). The meat dishes were well prepared but again nothing I really even remember one month later now that I'm posting this review. And our server wasn't very friendly for 75% of our dining experience. During the last 25% he got friendlier, as we got closer to tip time, but he seemed a little condescending before that. \n\nIn summary, food quality would yield 3.75 stars, service would yield 2 stars, and price would yield 4 stars, for an average of 3.25 stars. Who knew I would be doing some math for a yelp review?!?","i'd probably give this restaurant 3.5 stars if it were an option, but since it isn't, i am giving it 3 stars due some of the factors below. the ambience is great, and the price of the tasting menu was very reasonable. the food was pretty good, and i'm glad i tried it, but i think there are better places in vegas. the foie creme brulee was disappointing for me. i love foie, and i love creme brulee, but i didn't think the foie came through enough for me. i would have rather just ordered seared foie instead i think that should be an option in addition to the brulee . the meat dishes were well prepared but again nothing i really even remember one month later now that i'm posting this review. and our server wasn't very friendly for 75 of our dining experience. during the last 25 he got friendlier, as we got closer to tip time, but he seemed a little condescending before that. n nin summary, food quality would yield 3.75 stars, service would yield 2 stars, and price would yield 4 stars, for an average of 3.25 stars. who knew i would be doing some math for a yelp review?!?","disappointment, love, admiration","[INST] A customer left us a 3-star review: 'i'd probably give this restaurant 3.5 stars if it were an option, but since it isn't, i am giving it 3 stars due some of the factors below. the ambience is great, and the price of the tasting menu was very reasonable. the food was pretty good, and i'm glad i tried it, but i think there are better places in vegas. the foie creme brulee was disappointing for me. i love foie, and i love creme brulee, but i didn't think the foie came through enough for me. i would have rather just ordered seared foie instead i think that should be an option in addition to the brulee . the meat dishes were well prepared but again nothing i really even remember one month later now that i'm posting this review. and our server wasn't very friendly for 75 of our dining experience. during the last 25 he got friendlier, as we got closer to tip time, but he seemed a little condescending before that. n nin summary, food quality would yield 3.75 stars, service would yield 2 stars, and price would yield 4 stars, for an average of 3.25 stars. who knew i would be doing some math for a yelp review?!?' The customer feels disappointment, love, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i'd probably give this restaurant 3.5 stars if it were an option, but since it isn't, i am giving it 3 stars due some of the factors below. the ambience is great, and the price of the tasting menu was very reasonable. the food was pretty good, and i'm glad i tried it, but i think there are better places in vegas. the foie creme brulee was disappointing for me. i love foie, and i love creme brulee, but i didn't think the foie came through enough for me. i would have rather just ordered seared foie instead i think that should be an option in addition to the brulee . the meat dishes were well prepared but again nothing i really even remember one month later now that i'm posting this review. and our server wasn't very friendly for 75 of our dining experience. during the last 25 he got friendlier, as we got closer to tip time, but he seemed a little condescending before that. n nin summary, food quality would yield 3.75 stars, service would yield 2 stars, and price would yield 4 stars, for an average of 3.25 stars. who knew i would be doing some math for a yelp review?!?' The customer feels disappointment, love, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps could be taken:

1. Enhance the Foie Gras Creme Brulee: The customer expressed disappointment with the Foie Gras Creme Brulee, suggesting that the flavor of the foie gras wasn't strong enough. Consider adjusting the recipe to ensure a more pronounced foie gras flavor, or offer an alternative option such as Seared Foie Gras as a separate menu item.

2. Improve Server Training: The customer felt that the server was not friendly during the first 75% of their dining experience."
3,"I'm not a big fan of the concept of the Walmart Neighborhood Market - according to Walmart, it's supposed to \""woo shoppers with easier parking, less crowded aisles and quicker checkout.\"" I can see how that would be appealing to someone who treats Walmart SuperCenter as the place to do their primary grocery shopping. In that case, the individual would probably welcome the opportunity to skip out on the toys, electronics, home goods, and massive lines that characterize your average Super Walmart. They would probably be thrilled with the fact that this version of Walmart maintains the low prices but downsizes the space and speeds up checkout (and for that matter, has self-checkout, which larger Walmarts do not). \n\nHowever, since I shop for groceries elsewhere (my love, Fresh and Easy, or Fry's), only get food at Walmart if I'm also there shopping for other things, and see Walmart as a place to find home goods (paper products, cat food, towels) at really low prices, the Neighborhood Market doesn't really serve my needs. When I went to this location last night to check it out on the day of its grand opening, I discovered that the selection of non-food home goods is pretty small. As an example, they only had 2-3 brands of cat food. They also didn't have hard alcohol (only wine and beer), and the deli selection looked pretty slim. \n\nTo sum it up, if you frequent larger Walmarts for food, limited house goods, and the pharmacy, you will appreciate having a downsized version of the store. If you like going to Walmart to find a really large selection of every kind of product, you will probably not find the Neighborhood Market too useful.","i'm not a big fan of the concept of the walmart neighborhood market according to walmart, it's supposed to woo shoppers with easier parking, less crowded aisles and quicker checkout. i can see how that would be appealing to someone who treats walmart supercenter as the place to do their primary grocery shopping. in that case, the individual would probably welcome the opportunity to skip out on the toys, electronics, home goods, and massive lines that characterize your average super walmart. they would probably be thrilled with the fact that this version of walmart maintains the low prices but downsizes the space and speeds up checkout and for that matter, has self checkout, which larger walmarts do not . n nhowever, since i shop for groceries elsewhere my love, fresh and easy, or fry's , only get food at walmart if i'm also there shopping for other things, and see walmart as a place to find home goods paper products, cat food, towels at really low prices, the neighborhood market doesn't really serve my needs. when i went to this location last night to check it out on the day of its grand opening, i discovered that the selection of non food home goods is pretty small. as an example, they only had 2 3 brands of cat food. they also didn't have hard alcohol only wine and beer , and the deli selection looked pretty slim. n nto sum it up, if you frequent larger walmarts for food, limited house goods, and the pharmacy, you will appreciate having a downsized version of the store. if you like going to walmart to find a really large selection of every kind of product, you will probably not find the neighborhood market too useful.","neutral, disapproval, approval","[INST] A customer left us a 3-star review: 'i'm not a big fan of the concept of the walmart neighborhood market according to walmart, it's supposed to woo shoppers with easier parking, less crowded aisles and quicker checkout. i can see how that would be appealing to someone who treats walmart supercenter as the place to do their primary grocery shopping. in that case, the individual would probably welcome the opportunity to skip out on the toys, electronics, home goods, and massive lines that characterize your average super walmart. they would probably be thrilled with the fact that this version of walmart maintains the low prices but downsizes the space and speeds up checkout and for that matter, has self checkout, which larger walmarts do not . n nhowever, since i shop for groceries elsewhere my love, fresh and easy, or fry's , only get food at walmart if i'm also there shopping for other things, and see walmart as a place to find home goods paper products, cat food, towels at really low prices, the neighborhood market doesn't really serve my needs. when i went to this location last night to check it out on the day of its grand opening, i discovered that the selection of non food home goods is pretty small. as an example, they only had 2 3 brands of cat food. they also didn't have hard alcohol only wine and beer , and the deli selection looked pretty slim. n nto sum it up, if you frequent larger walmarts for food, limited house goods, and the pharmacy, you will appreciate having a downsized version of the store. if you like going to walmart to find a really large selection of every kind of product, you will probably not find the neighborhood market too useful.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i'm not a big fan of the concept of the walmart neighborhood market according to walmart, it's supposed to woo shoppers with easier parking, less crowded aisles and quicker checkout. i can see how that would be appealing to someone who treats walmart supercenter as the place to do their primary grocery shopping. in that case, the individual would probably welcome the opportunity to skip out on the toys, electronics, home goods, and massive lines that characterize your average super walmart. they would probably be thrilled with the fact that this version of walmart maintains the low prices but downsizes the space and speeds up checkout and for that matter, has self checkout, which larger walmarts do not . n nhowever, since i shop for groceries elsewhere my love, fresh and easy, or fry's , only get food at walmart if i'm also there shopping for other things, and see walmart as a place to find home goods paper products, cat food, towels at really low prices, the neighborhood market doesn't really serve my needs. when i went to this location last night to check it out on the day of its grand opening, i discovered that the selection of non food home goods is pretty small. as an example, they only had 2 3 brands of cat food. they also didn't have hard alcohol only wine and beer , and the deli selection looked pretty slim. n nto sum it up, if you frequent larger walmarts for food, limited house goods, and the pharmacy, you will appreciate having a downsized version of the store. if you like going to walmart to find a really large selection of every kind of product, you will probably not find the neighborhood market too useful.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at the Walmart Neighborhood Market, we can focus on expanding the selection of non-food home goods, including a wider variety of cat food, and introducing hard alcohol in addition to wine and beer. Additionally, we can work on enhancing the deli selection to provide a more comprehensive offering. This will cater to customers who primarily shop for groceries elsewhere but occasionally visit Walmart for specific items like home goods, paper products, cat food, towels, and other low-priced items."
3,"= = = = = =  THIS REVIEW IS FOR THE WEEKDAY LUNCH BUFFET  = = = = = =\n\nWell, it's been 7 months since enjoying this India Garden here, so it was due time to whip back over & see how they're doing.  This is a nice, fairly large place with tables only, no booths, and an 18 item serving table, which is probably about average size for an Indian Buffet.\n\nThe Naan bread is tasty here, served hot with a little seasoning (& we were offered more of it).  The Daah Maharani lentil soup was good, too.  Overall, though, I thought the food was just ok this time.  Their Tandoori Chicken, for instance, was rather dry, tough, & low in flavor, in my opinion.  Also, the service was blah.  SO,\n\nan \""OK\"" place...  Lunch Buffet $9.99 includes hot Indian style tea.  Full bar available.","this review is for the weekday lunch buffet n nwell, it's been 7 months since enjoying this india garden here, so it was due time to whip back over see how they're doing. this is a nice, fairly large place with tables only, no booths, and an 18 item serving table, which is probably about average size for an indian buffet. n nthe naan bread is tasty here, served hot with a little seasoning we were offered more of it . the daah maharani lentil soup was good, too. overall, though, i thought the food was just ok this time. their tandoori chicken, for instance, was rather dry, tough, low in flavor, in my opinion. also, the service was blah. so, n nan ok place... lunch buffet 9.99 includes hot indian style tea. full bar available.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'this review is for the weekday lunch buffet n nwell, it's been 7 months since enjoying this india garden here, so it was due time to whip back over see how they're doing. this is a nice, fairly large place with tables only, no booths, and an 18 item serving table, which is probably about average size for an indian buffet. n nthe naan bread is tasty here, served hot with a little seasoning we were offered more of it . the daah maharani lentil soup was good, too. overall, though, i thought the food was just ok this time. their tandoori chicken, for instance, was rather dry, tough, low in flavor, in my opinion. also, the service was blah. so, n nan ok place... lunch buffet 9.99 includes hot indian style tea. full bar available.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this review is for the weekday lunch buffet n nwell, it's been 7 months since enjoying this india garden here, so it was due time to whip back over see how they're doing. this is a nice, fairly large place with tables only, no booths, and an 18 item serving table, which is probably about average size for an indian buffet. n nthe naan bread is tasty here, served hot with a little seasoning we were offered more of it . the daah maharani lentil soup was good, too. overall, though, i thought the food was just ok this time. their tandoori chicken, for instance, was rather dry, tough, low in flavor, in my opinion. also, the service was blah. so, n nan ok place... lunch buffet 9.99 includes hot indian style tea. full bar available.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance the quality of the Tandoori Chicken: Ensure it is moist, flavorful, and tender.

2. Improve the service: Train staff to provide attentive and friendly service, checking in with customers regularly and addressing any concerns promptly.

3. Consistency in food preparation: Strive for consistent quality in all dishes, ensuring that each item meets the customer's expectations every time they visit.

4. Consider offering booth seating options, if possible, to cater to a wider range of customer preferences."
3,"If I was back home in Seattle, I would consider it a good club, but for Vegas one deserves better.  Cramped and dark.  When I stopped by on a Sunday night, the music was mainly techno.","if i was back home in seattle, i would consider it a good club, but for vegas one deserves better. cramped and dark. when i stopped by on a sunday night, the music was mainly techno.","approval, neutral, admiration","[INST] A customer left us a 3-star review: 'if i was back home in seattle, i would consider it a good club, but for vegas one deserves better. cramped and dark. when i stopped by on a sunday night, the music was mainly techno.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'if i was back home in seattle, i would consider it a good club, but for vegas one deserves better. cramped and dark. when i stopped by on a sunday night, the music was mainly techno.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and potentially earn a higher rating, consider the following improvements:

1. Space: Address the issue of cramped and dark areas within the club. This could involve rearranging furniture, increasing lighting, or expanding the venue to provide more room for guests.

2. Music Variety: Offer a more diverse selection of music genres, particularly focusing on catering to a broader audience in Vegas. Consider scheduling different music nights for various genres, such as techno, house, hip-hop, and more."
3,"This location of Hickory Tavern gets an extra star purely for the outdoor seating.  This is a great place to enjoy dining on the patio!  The view of our fair city is great!!\n\nAs for food, it's ok.  I have never had anything that blew me away, but I've never been disappointed, either.  I enjoy their \""build your own\"" salad menu, and the sandwiches and burgers are good.  \n\nThe bigger draw here is the walls that are plastered with TV's, so, it's a bar scene.  At this location it's a trendy crowd.  The wait-staff was really good.  I very much enjoyed our waitress on my most recent visit.\n\nThis is a good place to meet friends after work.. and don't forget to take in that view!","this location of hickory tavern gets an extra star purely for the outdoor seating. this is a great place to enjoy dining on the patio! the view of our fair city is great!! n nas for food, it's ok. i have never had anything that blew me away, but i've never been disappointed, either. i enjoy their build your own salad menu, and the sandwiches and burgers are good. n nthe bigger draw here is the walls that are plastered with tv's, so, it's a bar scene. at this location it's a trendy crowd. the wait staff was really good. i very much enjoyed our waitress on my most recent visit. n nthis is a good place to meet friends after work.. and don't forget to take in that view!","joy, admiration, approval","[INST] A customer left us a 3-star review: 'this location of hickory tavern gets an extra star purely for the outdoor seating. this is a great place to enjoy dining on the patio! the view of our fair city is great!! n nas for food, it's ok. i have never had anything that blew me away, but i've never been disappointed, either. i enjoy their build your own salad menu, and the sandwiches and burgers are good. n nthe bigger draw here is the walls that are plastered with tv's, so, it's a bar scene. at this location it's a trendy crowd. the wait staff was really good. i very much enjoyed our waitress on my most recent visit. n nthis is a good place to meet friends after work.. and don't forget to take in that view!' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this location of hickory tavern gets an extra star purely for the outdoor seating. this is a great place to enjoy dining on the patio! the view of our fair city is great!! n nas for food, it's ok. i have never had anything that blew me away, but i've never been disappointed, either. i enjoy their build your own salad menu, and the sandwiches and burgers are good. n nthe bigger draw here is the walls that are plastered with tv's, so, it's a bar scene. at this location it's a trendy crowd. the wait staff was really good. i very much enjoyed our waitress on my most recent visit. n nthis is a good place to meet friends after work.. and don't forget to take in that view!' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Enhance the food quality: While the customer appreciates the variety and consistency, aim to provide dishes that could potentially ""blow them away."" This could involve refining recipes, sourcing higher-quality ingredients, or experimenting with new menu items.

2. Maintain the outdoor seating: Continue to prioritize the outdoor seating area, ensuring it remains clean, comfortable, and visually appealing. Consider adding additional seating or improving the view if possible."
3,Good hotel. Nothing special or fancy but very clean and very friendly staff.\nRestaurant is completely overpriced. Food is so so. \nMenu has not changed since at least 7 month (could be longer).,good hotel. nothing special or fancy but very clean and very friendly staff. nrestaurant is completely overpriced. food is so so. nmenu has not changed since at least 7 month could be longer .,"admiration, approval, neutral","[INST] A customer left us a 3-star review: 'good hotel. nothing special or fancy but very clean and very friendly staff. nrestaurant is completely overpriced. food is so so. nmenu has not changed since at least 7 month could be longer .' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'good hotel. nothing special or fancy but very clean and very friendly staff. nrestaurant is completely overpriced. food is so so. nmenu has not changed since at least 7 month could be longer .' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Revamp the restaurant menu: Offer a more diverse and frequently updated menu to cater to a wider range of tastes and prevent a sense of monotony.

2. Price adjustment: Review the pricing of the restaurant items to ensure they are competitive and offer good value for money.

3. Enhance food quality: Improve the quality of the food served in the restaurant to meet customer expectations and match the prices charged.

4. Regular staff training: Continuously train our staff to ensure they are knowledgeable about the menu, can provide excellent service, and are able to address customer concerns effectively."
3,We only went one day for breakfast one day and it was worth the money. Lots of choices and options. So many sweet pastries which I love but it breakfast and it not hard to do. Service was pretty good but its a buffet and you get your own food.\n We would do this again if we stay at Harrahs again but not sure that will happen,we only went one day for breakfast one day and it was worth the money. lots of choices and options. so many sweet pastries which i love but it breakfast and it not hard to do. service was pretty good but its a buffet and you get your own food. n we would do this again if we stay at harrahs again but not sure that will happen,"admiration, love, approval","[INST] A customer left us a 3-star review: 'we only went one day for breakfast one day and it was worth the money. lots of choices and options. so many sweet pastries which i love but it breakfast and it not hard to do. service was pretty good but its a buffet and you get your own food. n we would do this again if we stay at harrahs again but not sure that will happen' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'we only went one day for breakfast one day and it was worth the money. lots of choices and options. so many sweet pastries which i love but it breakfast and it not hard to do. service was pretty good but its a buffet and you get your own food. n we would do this again if we stay at harrahs again but not sure that will happen' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and encourage a return visit, consider the following improvements:

1. Enhance the breakfast options: While the customer appreciates the variety of sweet pastries, they suggest that breakfast should be more balanced. Consider adding more savory items to cater to a wider range of preferences.

2. Improve the ambiance: Although the service was good, the customer mentions that it's a buffet and they get their own food. To create a more welcoming and enjoyable atmosphere, consider improving the presentation of food, cleanliness, and seating arrangements."
3,small casino area but i did have better luck with the $5 min roulette table beats the hell out of aria $15 min bet. the buffet was good for its price wish they had more food options. free luggage storage great for an early check out an late flight out.,small casino area but i did have better luck with the 5 min roulette table beats the hell out of aria 15 min bet. the buffet was good for its price wish they had more food options. free luggage storage great for an early check out an late flight out.,"desire, admiration, optimism","[INST] A customer left us a 3-star review: 'small casino area but i did have better luck with the 5 min roulette table beats the hell out of aria 15 min bet. the buffet was good for its price wish they had more food options. free luggage storage great for an early check out an late flight out.' The customer feels desire, admiration, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'small casino area but i did have better luck with the 5 min roulette table beats the hell out of aria 15 min bet. the buffet was good for its price wish they had more food options. free luggage storage great for an early check out an late flight out.' The customer feels desire, admiration, optimism. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience, consider the following improvements:

1. Expand the casino area to provide a more spacious gaming environment.

2. Maintain the 5-minute roulette table, as it seems to be a popular and successful feature for the customer.

3. Offer a wider variety of food options in the buffet to cater to diverse tastes and preferences.

4. Consider partnering with other local restaurants or food vendors to provide additional dining choices for customers.

5. Continue offering free luggage storage, as it is appreciated by customers with early checkouts and late flights."
3,"Everyone tells me I should have had one of their burgers. But it was morning and breakfast seemed like the way to go. Silly me. \n\nBreakfast was ok. Nothing to write home about, but it was ok. Hotcakes were kind of chewy (yeah, I'm not sure they should be chewy). My Mom used to say that pancakes should be light and fluffy. My eggs (over easy) were perfect. White all cooked, but yolks still runny. Sausage patties were a little dull. I should have gone with the recommended links. Lesson learned. \n\nWould I go back again? Yep, but I'd have a burger next time . . . even for breakfast.\n\nService was very good. Thank you. \n\nStanding outside in the parking lot after wards saying goodbye to my dining companion, we noticed that one of their three (3) American flags was hanging upside down. Did that mean they were in distress? A little bit in distress? Two were right side up. Or did someone just put it up wrong and not notice? Or perhaps it was a signal for breakfast and now that it was almost lunch the distress was over. Before my companion could go in and let them know, an employee came out and reversed the distress signal. Whew! Burger anyone?","everyone tells me i should have had one of their burgers. but it was morning and breakfast seemed like the way to go. silly me. n nbreakfast was ok. nothing to write home about, but it was ok. hotcakes were kind of chewy yeah, i'm not sure they should be chewy . my mom used to say that pancakes should be light and fluffy. my eggs over easy were perfect. white all cooked, but yolks still runny. sausage patties were a little dull. i should have gone with the recommended links. lesson learned. n nwould i go back again? yep, but i'd have a burger next time . . . even for breakfast. n nservice was very good. thank you. n nstanding outside in the parking lot after wards saying goodbye to my dining companion, we noticed that one of their three 3 american flags was hanging upside down. did that mean they were in distress? a little bit in distress? two were right side up. or did someone just put it up wrong and not notice? or perhaps it was a signal for breakfast and now that it was almost lunch the distress was over. before my companion could go in and let them know, an employee came out and reversed the distress signal. whew! burger anyone?","approval, neutral, realization","[INST] A customer left us a 3-star review: 'everyone tells me i should have had one of their burgers. but it was morning and breakfast seemed like the way to go. silly me. n nbreakfast was ok. nothing to write home about, but it was ok. hotcakes were kind of chewy yeah, i'm not sure they should be chewy . my mom used to say that pancakes should be light and fluffy. my eggs over easy were perfect. white all cooked, but yolks still runny. sausage patties were a little dull. i should have gone with the recommended links. lesson learned. n nwould i go back again? yep, but i'd have a burger next time . . . even for breakfast. n nservice was very good. thank you. n nstanding outside in the parking lot after wards saying goodbye to my dining companion, we noticed that one of their three 3 american flags was hanging upside down. did that mean they were in distress? a little bit in distress? two were right side up. or did someone just put it up wrong and not notice? or perhaps it was a signal for breakfast and now that it was almost lunch the distress was over. before my companion could go in and let them know, an employee came out and reversed the distress signal. whew! burger anyone?' The customer feels approval, neutral, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'everyone tells me i should have had one of their burgers. but it was morning and breakfast seemed like the way to go. silly me. n nbreakfast was ok. nothing to write home about, but it was ok. hotcakes were kind of chewy yeah, i'm not sure they should be chewy . my mom used to say that pancakes should be light and fluffy. my eggs over easy were perfect. white all cooked, but yolks still runny. sausage patties were a little dull. i should have gone with the recommended links. lesson learned. n nwould i go back again? yep, but i'd have a burger next time . . . even for breakfast. n nservice was very good. thank you. n nstanding outside in the parking lot after wards saying goodbye to my dining companion, we noticed that one of their three 3 american flags was hanging upside down. did that mean they were in distress? a little bit in distress? two were right side up. or did someone just put it up wrong and not notice? or perhaps it was a signal for breakfast and now that it was almost lunch the distress was over. before my companion could go in and let them know, an employee came out and reversed the distress signal. whew! burger anyone?' The customer feels approval, neutral, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Enhance pancake quality: Address the issue of chewy pancakes by adjusting the recipe or cooking process to ensure they are light and fluffy as the customer expects.

2. Offer breakfast options beyond burgers: Since the customer regretted not trying a burger for breakfast, consider expanding your breakfast menu to include more diverse options, such as breakfast burgers or other unique dishes that could appeal to customers in the morning.

3. Improve signage: Ensure that American flags and other signage are properly displayed to avoid any confusion or misinterpretation."
3,"This review is based on a single dinner at Cafe Bellagio.\n\nThe first thing I noticed was the nice opulent decor, followed by friendly greetings by the hostess and our server, Julie K.  The meal then began with a warm tasty roll and butter, followed by a good Crab Dip spread on toasted baguette slices.  But the dip could have been creamier.\n\nA crock of French Onion Soup with well-melted Gruyere Cheese was excellent, and dense Meatloaf topped by Brown Gravy and mushrooms was very good with Mashed Potatoes and Green Beans.  Unfortunately, the chef read the ticket wrong, and Diane had to send her medium burger back to receive a medium rare replacement.  Then she pronounced her Bacon Cheddar Cheeseburger with Parmesan Fries as tasting very good.\n\n3-1/2 stars overall!  We will likely return for another meal when we are in close proximity somewhere on the Strip as dinner time strikes, and have no other dining plans.","this review is based on a single dinner at cafe bellagio. n nthe first thing i noticed was the nice opulent decor, followed by friendly greetings by the hostess and our server, julie k. the meal then began with a warm tasty roll and butter, followed by a good crab dip spread on toasted baguette slices. but the dip could have been creamier. n na crock of french onion soup with well melted gruyere cheese was excellent, and dense meatloaf topped by brown gravy and mushrooms was very good with mashed potatoes and green beans. unfortunately, the chef read the ticket wrong, and diane had to send her medium burger back to receive a medium rare replacement. then she pronounced her bacon cheddar cheeseburger with parmesan fries as tasting very good. n n3 1 2 stars overall! we will likely return for another meal when we are in close proximity somewhere on the strip as dinner time strikes, and have no other dining plans.","admiration, neutral, approval","[INST] A customer left us a 3-star review: 'this review is based on a single dinner at cafe bellagio. n nthe first thing i noticed was the nice opulent decor, followed by friendly greetings by the hostess and our server, julie k. the meal then began with a warm tasty roll and butter, followed by a good crab dip spread on toasted baguette slices. but the dip could have been creamier. n na crock of french onion soup with well melted gruyere cheese was excellent, and dense meatloaf topped by brown gravy and mushrooms was very good with mashed potatoes and green beans. unfortunately, the chef read the ticket wrong, and diane had to send her medium burger back to receive a medium rare replacement. then she pronounced her bacon cheddar cheeseburger with parmesan fries as tasting very good. n n3 1 2 stars overall! we will likely return for another meal when we are in close proximity somewhere on the strip as dinner time strikes, and have no other dining plans.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this review is based on a single dinner at cafe bellagio. n nthe first thing i noticed was the nice opulent decor, followed by friendly greetings by the hostess and our server, julie k. the meal then began with a warm tasty roll and butter, followed by a good crab dip spread on toasted baguette slices. but the dip could have been creamier. n na crock of french onion soup with well melted gruyere cheese was excellent, and dense meatloaf topped by brown gravy and mushrooms was very good with mashed potatoes and green beans. unfortunately, the chef read the ticket wrong, and diane had to send her medium burger back to receive a medium rare replacement. then she pronounced her bacon cheddar cheeseburger with parmesan fries as tasting very good. n n3 1 2 stars overall! we will likely return for another meal when we are in close proximity somewhere on the strip as dinner time strikes, and have no other dining plans.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance the consistency of dishes: The customer appreciated the meal overall, but mentioned that the crab dip could have been creamier. We can work on standardizing the preparation of our dishes to ensure a consistent level of quality.

2. Improve kitchen communication: A miscommunication between the kitchen and the server led to a mistake with the customer's order. Enhancing communication between these departments can help prevent such errors in the future.

3. Maintain the high level of service: The customer praised the friendly greetings by the hostess and server, Julie K."
3,"I gave this place three stars for these reasons:\n* good tasty foods. we had thecalamari fritti (fried calamari appetizers), spaghetti carbonara, osso buco (pork shank marinated in some spicy tomato-based sauce with risotto). The calamari fritti is one of the best I've ever eaten in Madison, and I am always picky about my squid.\n* BIG portions, we could not finish everything in one meal, although my husband and I were normally not light eaters.\n* reasonable price, especially since the restaurant is located on State St. and the portions are big.  However, I wish they can serve smaller portions of foods for less price.\n* good bread and relaxing italian ambience\n*a very friendly and good customer service (we got there at 9:30pm and left after the restaurant closed. When I told the waiter I wanted my osso buco to go and I would like some extra sauce if they have any left, the waiter asked the kitchen staff to make more sauce. I was soo impressed with this service).","i gave this place three stars for these reasons n good tasty foods. we had thecalamari fritti fried calamari appetizers , spaghetti carbonara, osso buco pork shank marinated in some spicy tomato based sauce with risotto . the calamari fritti is one of the best i've ever eaten in madison, and i am always picky about my squid. n big portions, we could not finish everything in one meal, although my husband and i were normally not light eaters. n reasonable price, especially since the restaurant is located on state st. and the portions are big. however, i wish they can serve smaller portions of foods for less price. n good bread and relaxing italian ambience n a very friendly and good customer service we got there at 9 30pm and left after the restaurant closed. when i told the waiter i wanted my osso buco to go and i would like some extra sauce if they have any left, the waiter asked the kitchen staff to make more sauce. i was soo impressed with this service .","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'i gave this place three stars for these reasons n good tasty foods. we had thecalamari fritti fried calamari appetizers , spaghetti carbonara, osso buco pork shank marinated in some spicy tomato based sauce with risotto . the calamari fritti is one of the best i've ever eaten in madison, and i am always picky about my squid. n big portions, we could not finish everything in one meal, although my husband and i were normally not light eaters. n reasonable price, especially since the restaurant is located on state st. and the portions are big. however, i wish they can serve smaller portions of foods for less price. n good bread and relaxing italian ambience n a very friendly and good customer service we got there at 9 30pm and left after the restaurant closed. when i told the waiter i wanted my osso buco to go and i would like some extra sauce if they have any left, the waiter asked the kitchen staff to make more sauce. i was soo impressed with this service .' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i gave this place three stars for these reasons n good tasty foods. we had thecalamari fritti fried calamari appetizers , spaghetti carbonara, osso buco pork shank marinated in some spicy tomato based sauce with risotto . the calamari fritti is one of the best i've ever eaten in madison, and i am always picky about my squid. n big portions, we could not finish everything in one meal, although my husband and i were normally not light eaters. n reasonable price, especially since the restaurant is located on state st. and the portions are big. however, i wish they can serve smaller portions of foods for less price. n good bread and relaxing italian ambience n a very friendly and good customer service we got there at 9 30pm and left after the restaurant closed. when i told the waiter i wanted my osso buco to go and i would like some extra sauce if they have any left, the waiter asked the kitchen staff to make more sauce. i was soo impressed with this service .' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Offer smaller portion sizes at a lower price point, catering to customers who prefer smaller meals.
2. Maintain the high-quality food and service, ensuring consistency in taste and presentation.
3. Consider offering takeout options for popular dishes, such as the Osso Buco, to accommodate customers who may not be able to finish their meal in one sitting.
4. Continue providing excellent customer service, going above and beyond to meet customer requests, such as providing extra sauce for takeout orders.
5. Consider offering a loyalty program or discounts for frequent diners to encourage repeat business."
3,Quick review:\n\nWe ate at the sushi place inside and it was delicious! My boyfriend loves it here just because they offer crapless craps... I can safely say that we will probably stop by on our next trip.,quick review n nwe ate at the sushi place inside and it was delicious! my boyfriend loves it here just because they offer crapless craps... i can safely say that we will probably stop by on our next trip.,"love, admiration, joy","[INST] A customer left us a 3-star review: 'quick review n nwe ate at the sushi place inside and it was delicious! my boyfriend loves it here just because they offer crapless craps... i can safely say that we will probably stop by on our next trip.' The customer feels love, admiration, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'quick review n nwe ate at the sushi place inside and it was delicious! my boyfriend loves it here just because they offer crapless craps... i can safely say that we will probably stop by on our next trip.' The customer feels love, admiration, joy. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience, consider the following improvements:

1. Maintain the quality of the sushi: Since the customer appreciates the food, ensure consistency in taste and quality.

2. Highlight unique offerings: The ""crapless craps"" seem to be a unique selling point. Emphasize this aspect more in marketing materials or menus to attract more customers like the reviewer.

3. Improve ambiance: A pleasant dining environment can contribute to a more enjoyable experience. Consider updating the decor, music, or lighting to create a more inviting atmosphere."
3,"Nothing really special about this hotel within the hotel besides maybe shorter check in lines which is nice and asain themed room. Basically this just seems like they tried to do something special with some old space and while its nice its not really 5 star worthy.   The problem is Caesars palace is old and has horrible customer service.  Everything is slow and understaffed.   Wynn, Bellegio and Venetian are all better places to stay.","nothing really special about this hotel within the hotel besides maybe shorter check in lines which is nice and asain themed room. basically this just seems like they tried to do something special with some old space and while its nice its not really 5 star worthy. the problem is caesars palace is old and has horrible customer service. everything is slow and understaffed. wynn, bellegio and venetian are all better places to stay.","disappointment, annoyance, disapproval","[INST] A customer left us a 3-star review: 'nothing really special about this hotel within the hotel besides maybe shorter check in lines which is nice and asain themed room. basically this just seems like they tried to do something special with some old space and while its nice its not really 5 star worthy. the problem is caesars palace is old and has horrible customer service. everything is slow and understaffed. wynn, bellegio and venetian are all better places to stay.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'nothing really special about this hotel within the hotel besides maybe shorter check in lines which is nice and asain themed room. basically this just seems like they tried to do something special with some old space and while its nice its not really 5 star worthy. the problem is caesars palace is old and has horrible customer service. everything is slow and understaffed. wynn, bellegio and venetian are all better places to stay.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Enhance Customer Service: Train staff to provide prompt, friendly, and efficient service. This includes speeding up check-in and check-out processes, as well as addressing customer inquiries and complaints in a timely and professional manner.

2. Staffing: Ensure that there are enough staff members on duty to handle the number of guests effectively. This will help reduce wait times and improve the overall guest experience.

3. Upgrade Facilities: Invest in renovating and modernizing the hotel to improve its overall appearance and amenities."
3,"It's good.....but it's lacking a signature dish or two....or three.\n\nAlso, after trying Bacchanal (Caesar's Palace) and Wicked Spoon (Cosmopolitan), everything else is also-rans. They have to create an amazing experience or a dish that would match or better the two that I mentioned. \n\nDon't get me wrong here, the place is nice, clean, spacious and bright and the dishes are nicely prepared with their own sections. \n\nBut it lacks that umph. Yes, they have every kind of similar food items served at other buffet places, and one would expect something elegant, especially located inside the Aria. \n\nAt least I used my hotel credit on the place; otherwise, I wouldn't pay to return if given the chance with so many better buffet options in Vegas.","it's good.....but it's lacking a signature dish or two....or three. n nalso, after trying bacchanal caesar's palace and wicked spoon cosmopolitan , everything else is also rans. they have to create an amazing experience or a dish that would match or better the two that i mentioned. n ndon't get me wrong here, the place is nice, clean, spacious and bright and the dishes are nicely prepared with their own sections. n nbut it lacks that umph. yes, they have every kind of similar food items served at other buffet places, and one would expect something elegant, especially located inside the aria. n nat least i used my hotel credit on the place otherwise, i wouldn't pay to return if given the chance with so many better buffet options in vegas.","admiration, neutral, approval","[INST] A customer left us a 3-star review: 'it's good.....but it's lacking a signature dish or two....or three. n nalso, after trying bacchanal caesar's palace and wicked spoon cosmopolitan , everything else is also rans. they have to create an amazing experience or a dish that would match or better the two that i mentioned. n ndon't get me wrong here, the place is nice, clean, spacious and bright and the dishes are nicely prepared with their own sections. n nbut it lacks that umph. yes, they have every kind of similar food items served at other buffet places, and one would expect something elegant, especially located inside the aria. n nat least i used my hotel credit on the place otherwise, i wouldn't pay to return if given the chance with so many better buffet options in vegas.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'it's good.....but it's lacking a signature dish or two....or three. n nalso, after trying bacchanal caesar's palace and wicked spoon cosmopolitan , everything else is also rans. they have to create an amazing experience or a dish that would match or better the two that i mentioned. n ndon't get me wrong here, the place is nice, clean, spacious and bright and the dishes are nicely prepared with their own sections. n nbut it lacks that umph. yes, they have every kind of similar food items served at other buffet places, and one would expect something elegant, especially located inside the aria. n nat least i used my hotel credit on the place otherwise, i wouldn't pay to return if given the chance with so many better buffet options in vegas.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Develop a signature dish or dishes that set us apart from other buffet options in Vegas. This could be a unique combination of flavors, presentation, or a dish that is exclusive to our buffet.

2. Enhance the overall dining experience by creating an atmosphere that matches the elegance of Aria. This could involve live music, themed nights, or improved decor.

3. Compare our offerings with Bacchanal at Caesars Palace and Wicked Spoon at the Cosmopolitan to identify areas where we can improve."
3,"Love this place! Service can be pretty slow with the cocktail girls, but the atmosphere is like no other bar! Sand in your feet beer in your hand!  Literally!  We went for Halloween and had a great time! But there were some gross creepy crawlers around, and I don't think it was apart of the Halloween decor...anyways definitely a good time!","love this place! service can be pretty slow with the cocktail girls, but the atmosphere is like no other bar! sand in your feet beer in your hand! literally! we went for halloween and had a great time! but there were some gross creepy crawlers around, and i don't think it was apart of the halloween decor...anyways definitely a good time!","love, admiration, joy","[INST] A customer left us a 3-star review: 'love this place! service can be pretty slow with the cocktail girls, but the atmosphere is like no other bar! sand in your feet beer in your hand! literally! we went for halloween and had a great time! but there were some gross creepy crawlers around, and i don't think it was apart of the halloween decor...anyways definitely a good time!' The customer feels love, admiration, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'love this place! service can be pretty slow with the cocktail girls, but the atmosphere is like no other bar! sand in your feet beer in your hand! literally! we went for halloween and had a great time! but there were some gross creepy crawlers around, and i don't think it was apart of the halloween decor...anyways definitely a good time!' The customer feels love, admiration, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Speed up service, particularly for cocktails, to meet customer expectations. This could involve training staff to work more efficiently, improving the bar setup, or increasing staff during peak hours.

2. Address the issue of insects in the area. This could involve a more thorough cleaning routine, pest control measures, or educating staff to be more vigilant about cleanliness.

3. Maintain the unique atmosphere that the customer appreciates, but ensure it's consistent and not just for special occasions like Halloween."
3,"Let me preface this review by saying I got a Groupon, had I paid regular price for admission I think I would have been disappointed. However for $15 for both of us we had a great time! It is off the beaten path of the strip and was a fun different kind of museum experience. I really liked the portion that gave history on the porn industry and first amendment, that was very interesting. \n\nBe sure to check out the sculpture of the 1,000 penny penis, a must see for sure! Also, they have some props from the Star Wars film which was pretty fun to see. However, it really could have been curated better. Some of the information on the time lines were confusing, for example why are they telling me about marijuana law, did I miss something? \n\nOverall, it was a fun off strip thing to do but unless you want to sit down and watch some vintage porno movies on the second floor it'll only take about an hour to see.","let me preface this review by saying i got a groupon, had i paid regular price for admission i think i would have been disappointed. however for 15 for both of us we had a great time! it is off the beaten path of the strip and was a fun different kind of museum experience. i really liked the portion that gave history on the porn industry and first amendment, that was very interesting. n nbe sure to check out the sculpture of the 1,000 penny penis, a must see for sure! also, they have some props from the star wars film which was pretty fun to see. however, it really could have been curated better. some of the information on the time lines were confusing, for example why are they telling me about marijuana law, did i miss something? n noverall, it was a fun off strip thing to do but unless you want to sit down and watch some vintage porno movies on the second floor it'll only take about an hour to see.","joy, admiration, approval","[INST] A customer left us a 3-star review: 'let me preface this review by saying i got a groupon, had i paid regular price for admission i think i would have been disappointed. however for 15 for both of us we had a great time! it is off the beaten path of the strip and was a fun different kind of museum experience. i really liked the portion that gave history on the porn industry and first amendment, that was very interesting. n nbe sure to check out the sculpture of the 1,000 penny penis, a must see for sure! also, they have some props from the star wars film which was pretty fun to see. however, it really could have been curated better. some of the information on the time lines were confusing, for example why are they telling me about marijuana law, did i miss something? n noverall, it was a fun off strip thing to do but unless you want to sit down and watch some vintage porno movies on the second floor it'll only take about an hour to see.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'let me preface this review by saying i got a groupon, had i paid regular price for admission i think i would have been disappointed. however for 15 for both of us we had a great time! it is off the beaten path of the strip and was a fun different kind of museum experience. i really liked the portion that gave history on the porn industry and first amendment, that was very interesting. n nbe sure to check out the sculpture of the 1,000 penny penis, a must see for sure! also, they have some props from the star wars film which was pretty fun to see. however, it really could have been curated better. some of the information on the time lines were confusing, for example why are they telling me about marijuana law, did i miss something? n noverall, it was a fun off strip thing to do but unless you want to sit down and watch some vintage porno movies on the second floor it'll only take about an hour to see.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Clarify the museum's content: Ensure that the information provided is clear and easy to understand, especially when discussing topics like marijuana law in the context of the museum's focus on the porn industry and First Amendment.

2. Improve signage and explanations: Provide clearer signage and explanations for exhibits to help visitors better understand the connections between different topics and the museum's overall theme.

3. Offer guided tours: Offering guided tours could help visitors better understand the museum's content and context, making their experience more enjoyable and informative."
3,"A small resort for a weekend get away.  The rooms comes with a full size kitchen, half size frig, and a small stacked washer drier.  It's a lovely little place to spend a quiet time away.  The pools are large with a hideaway jacuzzi area to relax it.  DVD rentals in the front for entertainment and room service from their on-site restaurant.  (You can order into the room after hours if the restaurant is closed.)  There's free wi-fi if you want to bring your computer for things.  Parking was kind of a issue since the spaces were small and the lot was very full despite it being off-season.  Friendly staff and quiet please made for a nice relaxing weekend retreat.  There's a steep $35 cleaning fee that is charged at the end so take it into account when you're budging.","a small resort for a weekend get away. the rooms comes with a full size kitchen, half size frig, and a small stacked washer drier. it's a lovely little place to spend a quiet time away. the pools are large with a hideaway jacuzzi area to relax it. dvd rentals in the front for entertainment and room service from their on site restaurant. you can order into the room after hours if the restaurant is closed. there's free wi fi if you want to bring your computer for things. parking was kind of a issue since the spaces were small and the lot was very full despite it being off season. friendly staff and quiet please made for a nice relaxing weekend retreat. there's a steep 35 cleaning fee that is charged at the end so take it into account when you're budging.","approval, admiration, neutral","[INST] A customer left us a 3-star review: 'a small resort for a weekend get away. the rooms comes with a full size kitchen, half size frig, and a small stacked washer drier. it's a lovely little place to spend a quiet time away. the pools are large with a hideaway jacuzzi area to relax it. dvd rentals in the front for entertainment and room service from their on site restaurant. you can order into the room after hours if the restaurant is closed. there's free wi fi if you want to bring your computer for things. parking was kind of a issue since the spaces were small and the lot was very full despite it being off season. friendly staff and quiet please made for a nice relaxing weekend retreat. there's a steep 35 cleaning fee that is charged at the end so take it into account when you're budging.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'a small resort for a weekend get away. the rooms comes with a full size kitchen, half size frig, and a small stacked washer drier. it's a lovely little place to spend a quiet time away. the pools are large with a hideaway jacuzzi area to relax it. dvd rentals in the front for entertainment and room service from their on site restaurant. you can order into the room after hours if the restaurant is closed. there's free wi fi if you want to bring your computer for things. parking was kind of a issue since the spaces were small and the lot was very full despite it being off season. friendly staff and quiet please made for a nice relaxing weekend retreat. there's a steep 35 cleaning fee that is charged at the end so take it into account when you're budging.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Address the parking issue: Provide larger parking spaces or manage the parking lot more efficiently to accommodate more vehicles, especially during off-season.

2. Improve communication about fees: Clearly communicate the cleaning fee in the booking process or in the property's information to avoid any surprise charges at the end of the stay.

3. Enhance the parking experience: Offer valet parking or a shuttle service to help guests with parking, especially if the lot is full.

4. Consider offering larger appliances: Upgrade the size of the fridge and washer/dryer to meet customer expectations."
3,"Nothing special. Free Internet but connectivity is sporadic at times and capable bandwidth is limited due to non-trunking, cheap service.\nSandwiches are above-average priced for a below average portion/sandwich-content.\nCustomer Service is top level, in the industry.","nothing special. free internet but connectivity is sporadic at times and capable bandwidth is limited due to non trunking, cheap service. nsandwiches are above average priced for a below average portion sandwich content. ncustomer service is top level, in the industry.","neutral, approval, admiration","[INST] A customer left us a 3-star review: 'nothing special. free internet but connectivity is sporadic at times and capable bandwidth is limited due to non trunking, cheap service. nsandwiches are above average priced for a below average portion sandwich content. ncustomer service is top level, in the industry.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'nothing special. free internet but connectivity is sporadic at times and capable bandwidth is limited due to non trunking, cheap service. nsandwiches are above average priced for a below average portion sandwich content. ncustomer service is top level, in the industry.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Internet Connectivity: Investigate and address the sporadic connectivity issues with our internet service. Consider upgrading to a trunked system to improve bandwidth and stability.

2. Sandwich Quality: Review the pricing and portion sizes of our sandwiches. Consider offering more value for the price or adjusting the pricing to better reflect the quality of the sandwiches.

3. Maintain High Customer Service: Continue to prioritize excellent customer service, as this is an area where we excel according to the customer's feedback."
3,Must visit if your in downtown Montreal! Atmosphere is welcoming. Music is good and upstairs has outdoor lounging. The only problem is the bar gets very crowded as well as the dance floor which makes it difficult to maneuver because the people don't move for shit,must visit if your in downtown montreal! atmosphere is welcoming. music is good and upstairs has outdoor lounging. the only problem is the bar gets very crowded as well as the dance floor which makes it difficult to maneuver because the people don't move for shit,"disappointment, annoyance, neutral","[INST] A customer left us a 3-star review: 'must visit if your in downtown montreal! atmosphere is welcoming. music is good and upstairs has outdoor lounging. the only problem is the bar gets very crowded as well as the dance floor which makes it difficult to maneuver because the people don't move for shit' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'must visit if your in downtown montreal! atmosphere is welcoming. music is good and upstairs has outdoor lounging. the only problem is the bar gets very crowded as well as the dance floor which makes it difficult to maneuver because the people don't move for shit' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider implementing the following strategies:

1. Crowd Management: Implement a more effective crowd management system, especially during peak hours. This could involve hiring additional staff to help control the flow of people, or implementing a reservation system to limit the number of guests during busy times.

2. Etiquette Reminders: Subtly remind patrons to be mindful of their surroundings and considerate of others when moving around the venue. This could be done through signage, announcements, or staff reminders.

3. Space Optimization: If possible, consider expanding the venue to provide more room for patrons to move around comfortably."
3,"This spot is great had a little trouble checking in as the system went down right when we got there, the free breakfast from 6-9am made up for the lost time will be checking out all the other spots that offer free breakfast for now on now that i know they exsist","this spot is great had a little trouble checking in as the system went down right when we got there, the free breakfast from 6 9am made up for the lost time will be checking out all the other spots that offer free breakfast for now on now that i know they exsist","admiration, disappointment, neutral","[INST] A customer left us a 3-star review: 'this spot is great had a little trouble checking in as the system went down right when we got there, the free breakfast from 6 9am made up for the lost time will be checking out all the other spots that offer free breakfast for now on now that i know they exsist' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this spot is great had a little trouble checking in as the system went down right when we got there, the free breakfast from 6 9am made up for the lost time will be checking out all the other spots that offer free breakfast for now on now that i know they exsist' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Improve system reliability: Ensure that the check-in system is always operational and reliable to avoid any inconvenience for customers.

2. Offer extended breakfast hours: The customer appreciated the free breakfast, but it was only available from 6-9am. Extending these hours or offering additional food options might encourage them to return.

3. Communicate system issues: If there are any system issues that may affect the customer's experience, make sure to communicate this proactively. This could include sending an email or text message to notify customers of any potential delays or issues."
3,"3 1/2 STARS\n\nThis is Marriott's TIME-SHARE complex across from their luxury hotel. We traded a time-share for a week here in May. I must say, the place was packed - it appeared to be fully occupied.\n\nOur room was small but just fine for us. The employees were all friendly and the grounds were kept in good shape.\n\nWe found this to be a good place to use as a base for a week's holiday while taking day-trips to the Grand Canyon, Sedona, Prescott, Scottsdale, the Phoenix Botanical Garden, and so on...","3 1 2 stars n nthis is marriott's time share complex across from their luxury hotel. we traded a time share for a week here in may. i must say, the place was packed it appeared to be fully occupied. n nour room was small but just fine for us. the employees were all friendly and the grounds were kept in good shape. n nwe found this to be a good place to use as a base for a week's holiday while taking day trips to the grand canyon, sedona, prescott, scottsdale, the phoenix botanical garden, and so on...","neutral, approval, admiration","[INST] A customer left us a 3-star review: '3 1 2 stars n nthis is marriott's time share complex across from their luxury hotel. we traded a time share for a week here in may. i must say, the place was packed it appeared to be fully occupied. n nour room was small but just fine for us. the employees were all friendly and the grounds were kept in good shape. n nwe found this to be a good place to use as a base for a week's holiday while taking day trips to the grand canyon, sedona, prescott, scottsdale, the phoenix botanical garden, and so on...' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: '3 1 2 stars n nthis is marriott's time share complex across from their luxury hotel. we traded a time share for a week here in may. i must say, the place was packed it appeared to be fully occupied. n nour room was small but just fine for us. the employees were all friendly and the grounds were kept in good shape. n nwe found this to be a good place to use as a base for a week's holiday while taking day trips to the grand canyon, sedona, prescott, scottsdale, the phoenix botanical garden, and so on...' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and potentially increase their satisfaction, consider the following improvements:

1. Address overcrowding: If the property was fully occupied during the customer's stay, consider implementing strategies to manage occupancy levels more effectively, ensuring a comfortable experience for all guests.

2. Offer larger room options: Although the customer found the room ""just fine,"" offering larger room options may cater to customers seeking more spacious accommodations.

3. Improve communication: Ensure that customers are informed about the property's occupancy levels prior to their arrival, so they can better plan their itinerary and expectations."
3,This is a great option to Border Grill at Mandalay Bay. The food was decent and the prices were a bit lower than other places. It's a casual atmosphere with friendly service. I would surely go again for quick and cheap eats.,this is a great option to border grill at mandalay bay. the food was decent and the prices were a bit lower than other places. it's a casual atmosphere with friendly service. i would surely go again for quick and cheap eats.,"admiration, approval, optimism","[INST] A customer left us a 3-star review: 'this is a great option to border grill at mandalay bay. the food was decent and the prices were a bit lower than other places. it's a casual atmosphere with friendly service. i would surely go again for quick and cheap eats.' The customer feels admiration, approval, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this is a great option to border grill at mandalay bay. the food was decent and the prices were a bit lower than other places. it's a casual atmosphere with friendly service. i would surely go again for quick and cheap eats.' The customer feels admiration, approval, optimism. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and potentially increase their rating, consider the following improvements:

1. Maintain the affordable pricing: Continue offering competitive prices to keep the customer satisfied with the value they receive.

2. Enhance food quality: While the customer found the food decent, aiming for a higher standard could lead to a 4 or 5-star review. This could involve improving ingredients, presentation, or taste.

3. Consistent friendly service: Ensure that the friendly service the customer experienced is a standard across all shifts and team members.

4. Consider offering additional options: Offering a wider variety of menu items could cater to the customer's future visits and preferences."
3,"This place is ok, the menu has a good selection of foods and the staff seemed friendly enough.  It was crowded so it took a little while to get our table and our food, however the decor of the place keeps your mind off of the wait time.  \n\nThe food is average, I cannot say it was horrible, but it was not memorable enough to say that it was fantastic.  There are many other choices of places to eat, however, if I find myself in an area with an Elephant Bar, I know what to expect going in.\n\nI know the staff vary from place to place, I have been here once before and sat in the bar with a friend and I can say the bartendar, a young girl was not the most pleasant.  She was nice and took care of us, but her sense of humor was not a warm and welcoming persoanlity, it is like she was there because it was a job and nothing more.  \n\nIf you are hungry this is not a bad place and know you will get ok food here, but do not expect a gourmet meal.  Friendly service is a toss up by place and person you deal with I guess, but like I said I would go here again if needed.","this place is ok, the menu has a good selection of foods and the staff seemed friendly enough. it was crowded so it took a little while to get our table and our food, however the decor of the place keeps your mind off of the wait time. n nthe food is average, i cannot say it was horrible, but it was not memorable enough to say that it was fantastic. there are many other choices of places to eat, however, if i find myself in an area with an elephant bar, i know what to expect going in. n ni know the staff vary from place to place, i have been here once before and sat in the bar with a friend and i can say the bartendar, a young girl was not the most pleasant. she was nice and took care of us, but her sense of humor was not a warm and welcoming persoanlity, it is like she was there because it was a job and nothing more. n nif you are hungry this is not a bad place and know you will get ok food here, but do not expect a gourmet meal. friendly service is a toss up by place and person you deal with i guess, but like i said i would go here again if needed.","approval, admiration, disapproval","[INST] A customer left us a 3-star review: 'this place is ok, the menu has a good selection of foods and the staff seemed friendly enough. it was crowded so it took a little while to get our table and our food, however the decor of the place keeps your mind off of the wait time. n nthe food is average, i cannot say it was horrible, but it was not memorable enough to say that it was fantastic. there are many other choices of places to eat, however, if i find myself in an area with an elephant bar, i know what to expect going in. n ni know the staff vary from place to place, i have been here once before and sat in the bar with a friend and i can say the bartendar, a young girl was not the most pleasant. she was nice and took care of us, but her sense of humor was not a warm and welcoming persoanlity, it is like she was there because it was a job and nothing more. n nif you are hungry this is not a bad place and know you will get ok food here, but do not expect a gourmet meal. friendly service is a toss up by place and person you deal with i guess, but like i said i would go here again if needed.' The customer feels approval, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this place is ok, the menu has a good selection of foods and the staff seemed friendly enough. it was crowded so it took a little while to get our table and our food, however the decor of the place keeps your mind off of the wait time. n nthe food is average, i cannot say it was horrible, but it was not memorable enough to say that it was fantastic. there are many other choices of places to eat, however, if i find myself in an area with an elephant bar, i know what to expect going in. n ni know the staff vary from place to place, i have been here once before and sat in the bar with a friend and i can say the bartendar, a young girl was not the most pleasant. she was nice and took care of us, but her sense of humor was not a warm and welcoming persoanlity, it is like she was there because it was a job and nothing more. n nif you are hungry this is not a bad place and know you will get ok food here, but do not expect a gourmet meal. friendly service is a toss up by place and person you deal with i guess, but like i said i would go here again if needed.' The customer feels approval, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Reduce wait times: Improve the seating and ordering process to minimize wait times, especially during peak hours.

2. Enhance food quality: Strive to offer a more memorable dining experience by improving the quality of the food, aiming for a gourmet level that sets us apart from other options.

3. Train staff on customer service: Provide training to staff on how to create a warm and welcoming atmosphere, focusing on improving their interpersonal skills and sense of humor."
3,Mid day and weekday so I was t the only one in the store.  The young man who worked there knew what I was looking for and helped me find it then I mentioned protein bars and he said most people really like the quest bars... and I remember reading quite a few reviews online for another place where people were looking for them at a better price.  Lots of flavors (I get so sick of chocolate protein bars/drink) and on sale so I bought a dozen.  I hope they are as good as everyone says!!!,mid day and weekday so i was t the only one in the store. the young man who worked there knew what i was looking for and helped me find it then i mentioned protein bars and he said most people really like the quest bars... and i remember reading quite a few reviews online for another place where people were looking for them at a better price. lots of flavors i get so sick of chocolate protein bars drink and on sale so i bought a dozen. i hope they are as good as everyone says!!!,"optimism, disappointment, desire","[INST] A customer left us a 3-star review: 'mid day and weekday so i was t the only one in the store. the young man who worked there knew what i was looking for and helped me find it then i mentioned protein bars and he said most people really like the quest bars... and i remember reading quite a few reviews online for another place where people were looking for them at a better price. lots of flavors i get so sick of chocolate protein bars drink and on sale so i bought a dozen. i hope they are as good as everyone says!!!' The customer feels optimism, disappointment, desire. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'mid day and weekday so i was t the only one in the store. the young man who worked there knew what i was looking for and helped me find it then i mentioned protein bars and he said most people really like the quest bars... and i remember reading quite a few reviews online for another place where people were looking for them at a better price. lots of flavors i get so sick of chocolate protein bars drink and on sale so i bought a dozen. i hope they are as good as everyone says!!!' The customer feels optimism, disappointment, desire. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can:

1. Provide more options for protein bars beyond Quest bars, considering the customer's preference for variety and dislike of chocolate-flavored protein bars.
2. Offer competitive pricing on protein bars to match or beat other stores mentioned by the customer.
3. Train our staff to ask more about the customer's preferences and needs, so they can provide more personalized recommendations.
4. Ensure that staff members are knowledgeable about the products and prices of various protein bars, to help customers make informed decisions.
5. Offer a wider range of flavors for protein bars to cater to customers who may get sick of certain flavors."
3,"As a rule, probably not one of the places I would venture to, as places on strip are over-rated and overpriced?? The service was very good, the food okay,as the portion are small for the price(on appetizers). My lamb chop was peppery, and lack a little flavor,, did not care for the brown sauce drizzle around it. I tried my friend's scallops, it was yummier.... The white peach margaritas were great, would of had a few more , but not at $14 ea,, maybe they need to sell it cheaper by a pitcher...I loved, the tiger shrimp tamale,, yummy-o.. Dessert were top notch, tasty.. Yes we had to order a couple of the tiger apps and blue pancake with duck,as all apps are only one on plate, if you are sharing a taste, more than a bite, the price adds up $$$$..","as a rule, probably not one of the places i would venture to, as places on strip are over rated and overpriced?? the service was very good, the food okay,as the portion are small for the price on appetizers . my lamb chop was peppery, and lack a little flavor,, did not care for the brown sauce drizzle around it. i tried my friend's scallops, it was yummier.... the white peach margaritas were great, would of had a few more , but not at 14 ea,, maybe they need to sell it cheaper by a pitcher...i loved, the tiger shrimp tamale,, yummy o.. dessert were top notch, tasty.. yes we had to order a couple of the tiger apps and blue pancake with duck,as all apps are only one on plate, if you are sharing a taste, more than a bite, the price adds up ..","admiration, love, disapproval","[INST] A customer left us a 3-star review: 'as a rule, probably not one of the places i would venture to, as places on strip are over rated and overpriced?? the service was very good, the food okay,as the portion are small for the price on appetizers . my lamb chop was peppery, and lack a little flavor,, did not care for the brown sauce drizzle around it. i tried my friend's scallops, it was yummier.... the white peach margaritas were great, would of had a few more , but not at 14 ea,, maybe they need to sell it cheaper by a pitcher...i loved, the tiger shrimp tamale,, yummy o.. dessert were top notch, tasty.. yes we had to order a couple of the tiger apps and blue pancake with duck,as all apps are only one on plate, if you are sharing a taste, more than a bite, the price adds up ..' The customer feels admiration, love, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'as a rule, probably not one of the places i would venture to, as places on strip are over rated and overpriced?? the service was very good, the food okay,as the portion are small for the price on appetizers . my lamb chop was peppery, and lack a little flavor,, did not care for the brown sauce drizzle around it. i tried my friend's scallops, it was yummier.... the white peach margaritas were great, would of had a few more , but not at 14 ea,, maybe they need to sell it cheaper by a pitcher...i loved, the tiger shrimp tamale,, yummy o.. dessert were top notch, tasty.. yes we had to order a couple of the tiger apps and blue pancake with duck,as all apps are only one on plate, if you are sharing a taste, more than a bite, the price adds up ..' The customer feels admiration, love, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Address the issue of perceived overpricing, particularly for appetizers. Consider offering larger portions or a greater variety of options at a more affordable price point.

2. Enhance the flavor of the lamb chops by adjusting the seasoning and potentially offering a choice of sauces.

3. Improve the presentation of dishes, particularly the lamb chop, to make it more visually appealing.

4. Offer a more competitive price for the white peach margaritas, either by reducing the individual price or offering a pitcher option."
3,"At $.39 an ounce this is another pay as you go self serve yogurt shop to hit the valley. They have the usual suspects, tart, vanilla and also several different \""skinny\"" versions which are \""no sugar, which means they don't add any but does contain sugar, so beware. On my visit they were out of 'skinny blueberry.. rats!\n\nHad a cup of the skinny yogurt.. again the cups are huge much like Yogurtology so you can over indulged quite easily. I was ready this time and only took just a little bit. The topping bar look great though nothing to really set it apart from the other place with the exception of the fruit looking and tasting fresher. \n\nWhile there is no \""skinny\"" tart version, the vanilla was decent enough with only a slight weird chemical after taste.","at .39 an ounce this is another pay as you go self serve yogurt shop to hit the valley. they have the usual suspects, tart, vanilla and also several different skinny versions which are no sugar, which means they don't add any but does contain sugar, so beware. on my visit they were out of 'skinny blueberry.. rats! n nhad a cup of the skinny yogurt.. again the cups are huge much like yogurtology so you can over indulged quite easily. i was ready this time and only took just a little bit. the topping bar look great though nothing to really set it apart from the other place with the exception of the fruit looking and tasting fresher. n nwhile there is no skinny tart version, the vanilla was decent enough with only a slight weird chemical after taste.","neutral, approval, admiration","[INST] A customer left us a 3-star review: 'at .39 an ounce this is another pay as you go self serve yogurt shop to hit the valley. they have the usual suspects, tart, vanilla and also several different skinny versions which are no sugar, which means they don't add any but does contain sugar, so beware. on my visit they were out of 'skinny blueberry.. rats! n nhad a cup of the skinny yogurt.. again the cups are huge much like yogurtology so you can over indulged quite easily. i was ready this time and only took just a little bit. the topping bar look great though nothing to really set it apart from the other place with the exception of the fruit looking and tasting fresher. n nwhile there is no skinny tart version, the vanilla was decent enough with only a slight weird chemical after taste.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'at .39 an ounce this is another pay as you go self serve yogurt shop to hit the valley. they have the usual suspects, tart, vanilla and also several different skinny versions which are no sugar, which means they don't add any but does contain sugar, so beware. on my visit they were out of 'skinny blueberry.. rats! n nhad a cup of the skinny yogurt.. again the cups are huge much like yogurtology so you can over indulged quite easily. i was ready this time and only took just a little bit. the topping bar look great though nothing to really set it apart from the other place with the exception of the fruit looking and tasting fresher. n nwhile there is no skinny tart version, the vanilla was decent enough with only a slight weird chemical after taste.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following actions:

1. Ensure product availability: Make sure that popular items like the 'skinny blueberry' yogurt are consistently available to avoid customer disappointment.

2. Improve product labeling: Clarify the difference between regular and 'skinny' yogurt options, emphasizing that while they are low in added sugar, they still contain natural sugars.

3. Address chemical aftertaste: Investigate the cause of the chemical aftertaste in the vanilla yogurt and work on improving its flavor."
3,"We usually go here for their Sunday happy hour. The sushi is good and I've had their bbq pork noodles which have a lot of flavor, but for the most part it's not very authentic. Something different was their sushi ice cream, that was pretty awesome, you cant really go wrong with rice crispy treats and ice cream! The service has been very hit or miss.","we usually go here for their sunday happy hour. the sushi is good and i've had their bbq pork noodles which have a lot of flavor, but for the most part it's not very authentic. something different was their sushi ice cream, that was pretty awesome, you cant really go wrong with rice crispy treats and ice cream! the service has been very hit or miss.","admiration, approval, joy","[INST] A customer left us a 3-star review: 'we usually go here for their sunday happy hour. the sushi is good and i've had their bbq pork noodles which have a lot of flavor, but for the most part it's not very authentic. something different was their sushi ice cream, that was pretty awesome, you cant really go wrong with rice crispy treats and ice cream! the service has been very hit or miss.' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'we usually go here for their sunday happy hour. the sushi is good and i've had their bbq pork noodles which have a lot of flavor, but for the most part it's not very authentic. something different was their sushi ice cream, that was pretty awesome, you cant really go wrong with rice crispy treats and ice cream! the service has been very hit or miss.' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Consistency in Service: Ensure that service is consistently good, not just hit or miss. This could involve training staff to provide excellent customer service, implementing service standards, and regularly reviewing feedback.

2. Authenticity: If the customer values authenticity, consider sourcing ingredients from more traditional sources or hiring a chef with more expertise in the cuisine. This could help to improve the perception of authenticity."
3,"As Tigerlily is a bar, a restaurant and a hotel - it's really hard to rate all 3 together.\n\n- the restaurant is bad. Overpriced for poor quality cooking. Not tasty, and not inspired. You pay for being in a cool place with a chic decor. We were staying in the hotel, and the breakfast is the same. It's ok but not great (burned bread, not very good pastries, overcooked eggs). I would give a 2.\n\n- the bar is really fun. The cocktails are awesome, though not always done with the same quality from one time to another. Just reading the cocktail list is fun. I wish I could stay longer to try all of them. I also like very much the 2 different atmospheres between the 2 different bars. Cosy sitting makes it a plus too. I would give a 4.\n\n- the hotel is the highlight! It's a boutique-hotel with very nice interior design, with designer style furniture and bright pink-ish colours. It all has a lot of personality and doesn't feel average. We had the chance to be upgraded to a Georgian suite. Enormous room & bed, with a fireplace, a sitting area, 2 lcd TVs and DVD player, walk-in shower & bathtub! :_)) The high ceiling adds to the drama of the place. Really really nice, and 5 minutes away from the city center. But definitively pricey! I would give a 5 here. Best hotel I have ever been too with really nice staff.","as tigerlily is a bar, a restaurant and a hotel it's really hard to rate all 3 together. n n the restaurant is bad. overpriced for poor quality cooking. not tasty, and not inspired. you pay for being in a cool place with a chic decor. we were staying in the hotel, and the breakfast is the same. it's ok but not great burned bread, not very good pastries, overcooked eggs . i would give a 2. n n the bar is really fun. the cocktails are awesome, though not always done with the same quality from one time to another. just reading the cocktail list is fun. i wish i could stay longer to try all of them. i also like very much the 2 different atmospheres between the 2 different bars. cosy sitting makes it a plus too. i would give a 4. n n the hotel is the highlight! it's a boutique hotel with very nice interior design, with designer style furniture and bright pink ish colours. it all has a lot of personality and doesn't feel average. we had the chance to be upgraded to a georgian suite. enormous room bed, with a fireplace, a sitting area, 2 lcd tvs and dvd player, walk in shower bathtub! the high ceiling adds to the drama of the place. really really nice, and 5 minutes away from the city center. but definitively pricey! i would give a 5 here. best hotel i have ever been too with really nice staff.","admiration, amusement, annoyance","[INST] A customer left us a 3-star review: 'as tigerlily is a bar, a restaurant and a hotel it's really hard to rate all 3 together. n n the restaurant is bad. overpriced for poor quality cooking. not tasty, and not inspired. you pay for being in a cool place with a chic decor. we were staying in the hotel, and the breakfast is the same. it's ok but not great burned bread, not very good pastries, overcooked eggs . i would give a 2. n n the bar is really fun. the cocktails are awesome, though not always done with the same quality from one time to another. just reading the cocktail list is fun. i wish i could stay longer to try all of them. i also like very much the 2 different atmospheres between the 2 different bars. cosy sitting makes it a plus too. i would give a 4. n n the hotel is the highlight! it's a boutique hotel with very nice interior design, with designer style furniture and bright pink ish colours. it all has a lot of personality and doesn't feel average. we had the chance to be upgraded to a georgian suite. enormous room bed, with a fireplace, a sitting area, 2 lcd tvs and dvd player, walk in shower bathtub! the high ceiling adds to the drama of the place. really really nice, and 5 minutes away from the city center. but definitively pricey! i would give a 5 here. best hotel i have ever been too with really nice staff.' The customer feels admiration, amusement, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'as tigerlily is a bar, a restaurant and a hotel it's really hard to rate all 3 together. n n the restaurant is bad. overpriced for poor quality cooking. not tasty, and not inspired. you pay for being in a cool place with a chic decor. we were staying in the hotel, and the breakfast is the same. it's ok but not great burned bread, not very good pastries, overcooked eggs . i would give a 2. n n the bar is really fun. the cocktails are awesome, though not always done with the same quality from one time to another. just reading the cocktail list is fun. i wish i could stay longer to try all of them. i also like very much the 2 different atmospheres between the 2 different bars. cosy sitting makes it a plus too. i would give a 4. n n the hotel is the highlight! it's a boutique hotel with very nice interior design, with designer style furniture and bright pink ish colours. it all has a lot of personality and doesn't feel average. we had the chance to be upgraded to a georgian suite. enormous room bed, with a fireplace, a sitting area, 2 lcd tvs and dvd player, walk in shower bathtub! the high ceiling adds to the drama of the place. really really nice, and 5 minutes away from the city center. but definitively pricey! i would give a 5 here. best hotel i have ever been too with really nice staff.' The customer feels admiration, amusement, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Restaurant: Improve the quality of cooking by hiring a skilled chef and using fresh ingredients. Offer a diverse menu with unique and tasty dishes to justify the price.

2. Hotel Breakfast: Enhance the quality of breakfast offerings by providing freshly baked pastries, perfectly cooked eggs, and ensuring that bread is not burned.

3. Restaurant Consistency: Ensure that the cooking quality is consistent across all meals and service times.

4. Bar: Maintain the quality of cocktails by training bartenders to follow recipes accurately and consistently."
3,Cool place. The bartender was kind of a dick but whatever.  They have beer pong tables and a girl walks around selling $1 jello shots which I have never seen before so that was cool.  The patio was too small though so it was pretty crowded.  Fun place though.  Definitely a place you can find yourself easily shitfaced.,cool place. the bartender was kind of a dick but whatever. they have beer pong tables and a girl walks around selling 1 jello shots which i have never seen before so that was cool. the patio was too small though so it was pretty crowded. fun place though. definitely a place you can find yourself easily shitfaced.,"admiration, joy, amusement","[INST] A customer left us a 3-star review: 'cool place. the bartender was kind of a dick but whatever. they have beer pong tables and a girl walks around selling 1 jello shots which i have never seen before so that was cool. the patio was too small though so it was pretty crowded. fun place though. definitely a place you can find yourself easily shitfaced.' The customer feels admiration, joy, amusement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'cool place. the bartender was kind of a dick but whatever. they have beer pong tables and a girl walks around selling 1 jello shots which i have never seen before so that was cool. the patio was too small though so it was pretty crowded. fun place though. definitely a place you can find yourself easily shitfaced.' The customer feels admiration, joy, amusement. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following:

1. Train staff on customer service skills, particularly the bartender, to ensure a friendly and welcoming atmosphere.
2. Expand the patio area to accommodate more guests and reduce crowding.
3. Consider offering more seating options indoors or in less crowded areas to provide a more comfortable experience for guests.
4. Offer a variety of drinks beyond just beer pong and jello shots to cater to a wider range of preferences.
5. Consider offering food options to complement the drinks and create a more well-rounded dining experience."
3,"Ask to sit by window, even if you aren't VIP.  \n\nIts a basic, average, Vegas buffet.  There are some buffets worse than this one, and there's some like Bellagio or Caesars, which exceeds.  So come to this one with an open mind, and expect average food.\n\nThe service was just ok.  The staff will help you more if you're a regular.  My server came 2x's. Once to give me my drinks, and once to clear some plates.  No refill and no chit chat. \n\nLucky my buffet was free because I'm a platinum player, and got comp'd.","ask to sit by window, even if you aren't vip. n nits a basic, average, vegas buffet. there are some buffets worse than this one, and there's some like bellagio or caesars, which exceeds. so come to this one with an open mind, and expect average food. n nthe service was just ok. the staff will help you more if you're a regular. my server came 2x's. once to give me my drinks, and once to clear some plates. no refill and no chit chat. n nlucky my buffet was free because i'm a platinum player, and got comp'd.","neutral, approval, annoyance","[INST] A customer left us a 3-star review: 'ask to sit by window, even if you aren't vip. n nits a basic, average, vegas buffet. there are some buffets worse than this one, and there's some like bellagio or caesars, which exceeds. so come to this one with an open mind, and expect average food. n nthe service was just ok. the staff will help you more if you're a regular. my server came 2x's. once to give me my drinks, and once to clear some plates. no refill and no chit chat. n nlucky my buffet was free because i'm a platinum player, and got comp'd.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'ask to sit by window, even if you aren't vip. n nits a basic, average, vegas buffet. there are some buffets worse than this one, and there's some like bellagio or caesars, which exceeds. so come to this one with an open mind, and expect average food. n nthe service was just ok. the staff will help you more if you're a regular. my server came 2x's. once to give me my drinks, and once to clear some plates. no refill and no chit chat. n nlucky my buffet was free because i'm a platinum player, and got comp'd.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Seating: Offer the option to request a window seat, even for non-VIP customers. This small gesture could enhance their dining experience.

2. Food Quality: Strive to elevate the buffet offerings to exceed average standards, aiming to compete with high-end buffets like Bellagio or Caesars.

3. Service: Increase interaction with servers by encouraging them to engage in friendly conversation and offer refills more frequently. Offer better service to all customers, not just regulars or VIPs."
3,"This is a really fun place to grab some cocktails or beers before an event or game. My friends and I have a tradition of drinking here before DBACKS games and we always love it. Drinks are reasonable, especially if you ask the specials, and way cheaper than beers at BOB. \n\nAs for food they have an awesome menu, but the food came off a bit cheap in quality to me so I don't think it's worth ten dollars a plate. But if your hungry it will get the job done! Although...one of the days I want to try and eat one of those One Pound hot dogs they have. It is a personal goal. \n\nI recommend:\nFox Sports Marg\nBeers\nGrape Bombers","this is a really fun place to grab some cocktails or beers before an event or game. my friends and i have a tradition of drinking here before dbacks games and we always love it. drinks are reasonable, especially if you ask the specials, and way cheaper than beers at bob. n nas for food they have an awesome menu, but the food came off a bit cheap in quality to me so i don't think it's worth ten dollars a plate. but if your hungry it will get the job done! although...one of the days i want to try and eat one of those one pound hot dogs they have. it is a personal goal. n ni recommend nfox sports marg nbeers ngrape bombers","love, admiration, joy","[INST] A customer left us a 3-star review: 'this is a really fun place to grab some cocktails or beers before an event or game. my friends and i have a tradition of drinking here before dbacks games and we always love it. drinks are reasonable, especially if you ask the specials, and way cheaper than beers at bob. n nas for food they have an awesome menu, but the food came off a bit cheap in quality to me so i don't think it's worth ten dollars a plate. but if your hungry it will get the job done! although...one of the days i want to try and eat one of those one pound hot dogs they have. it is a personal goal. n ni recommend nfox sports marg nbeers ngrape bombers' The customer feels love, admiration, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this is a really fun place to grab some cocktails or beers before an event or game. my friends and i have a tradition of drinking here before dbacks games and we always love it. drinks are reasonable, especially if you ask the specials, and way cheaper than beers at bob. n nas for food they have an awesome menu, but the food came off a bit cheap in quality to me so i don't think it's worth ten dollars a plate. but if your hungry it will get the job done! although...one of the days i want to try and eat one of those one pound hot dogs they have. it is a personal goal. n ni recommend nfox sports marg nbeers ngrape bombers' The customer feels love, admiration, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Enhance the food quality: The customer mentioned that the food quality could be improved. You might want to consider sourcing better ingredients, improving cooking techniques, or even bringing in a new chef to revamp the menu.

2. Offer a loyalty program: Since the customer mentions a tradition of visiting your establishment before D-backs games, a loyalty program could encourage repeat visits and make them feel more valued.

3. Highlight specials: The customer appreciated the reasonable prices when they asked for specials. Make sure to promote your specials more prominently, so customers like this one can take advantage of them more easily."
3,"A great spot to for a change of scenery of the strip.  Def 4 or 5 stars if you are a die hard arcade fan.  I am not, but it was still a cool spot.  Its a big warehouse arcade filled with tons of old to new pinball machines complimented by a splash of arcade games spanning the decades.  If you feel like pumping quarters into something and are tired of the slot and really dingy strip clubs (so I've heard), then this is the place to check out.\n\nPinball Hall of Fame - In!","a great spot to for a change of scenery of the strip. def 4 or 5 stars if you are a die hard arcade fan. i am not, but it was still a cool spot. its a big warehouse arcade filled with tons of old to new pinball machines complimented by a splash of arcade games spanning the decades. if you feel like pumping quarters into something and are tired of the slot and really dingy strip clubs so i've heard , then this is the place to check out. n npinball hall of fame in!","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'a great spot to for a change of scenery of the strip. def 4 or 5 stars if you are a die hard arcade fan. i am not, but it was still a cool spot. its a big warehouse arcade filled with tons of old to new pinball machines complimented by a splash of arcade games spanning the decades. if you feel like pumping quarters into something and are tired of the slot and really dingy strip clubs so i've heard , then this is the place to check out. n npinball hall of fame in!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'a great spot to for a change of scenery of the strip. def 4 or 5 stars if you are a die hard arcade fan. i am not, but it was still a cool spot. its a big warehouse arcade filled with tons of old to new pinball machines complimented by a splash of arcade games spanning the decades. if you feel like pumping quarters into something and are tired of the slot and really dingy strip clubs so i've heard , then this is the place to check out. n npinball hall of fame in!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Enhance the non-arcade offerings: Since the customer is not a die-hard arcade fan, we could focus on providing a more diverse range of activities or amenities that cater to a broader audience. This could include comfortable seating areas, a café, or even a small museum section showcasing the history and evolution of pinball machines.

2. Improve cleanliness and ambiance: The customer mentions that they've heard the strip clubs are dingy."
3,Frist couple times I went it was great. And now the last few times I have been going the service has been really poor. I had to get up and give my plates to the bus boy becuse they kept bringing food out and not clearing other plates.. And haveing to stop them after having an empty glass of water several times The server forgot my card at the cashier.  Food is great! but I dont think I will be frequenting this place as much.. I will drive farther and go to the sushi mon on silverado ranch.,frist couple times i went it was great. and now the last few times i have been going the service has been really poor. i had to get up and give my plates to the bus boy becuse they kept bringing food out and not clearing other plates.. and haveing to stop them after having an empty glass of water several times the server forgot my card at the cashier. food is great! but i dont think i will be frequenting this place as much.. i will drive farther and go to the sushi mon on silverado ranch.,"admiration, disappointment, disapproval","[INST] A customer left us a 3-star review: 'frist couple times i went it was great. and now the last few times i have been going the service has been really poor. i had to get up and give my plates to the bus boy becuse they kept bringing food out and not clearing other plates.. and haveing to stop them after having an empty glass of water several times the server forgot my card at the cashier. food is great! but i dont think i will be frequenting this place as much.. i will drive farther and go to the sushi mon on silverado ranch.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'frist couple times i went it was great. and now the last few times i have been going the service has been really poor. i had to get up and give my plates to the bus boy becuse they kept bringing food out and not clearing other plates.. and haveing to stop them after having an empty glass of water several times the server forgot my card at the cashier. food is great! but i dont think i will be frequenting this place as much.. i will drive farther and go to the sushi mon on silverado ranch.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistency: Ensure that the level of service remains consistent across all visits. This includes timely and attentive service, clearing tables promptly, and addressing any issues promptly.

2. Communication: Improve communication between servers and kitchen staff to prevent multiple dishes from being served at once and to ensure that empty glasses and plates are cleared promptly.

3. Attention to detail: Pay attention to small details such as refilling water glasses and ensuring that all items are correctly served."
3,"I have been there several times over the last six months. No real complaints but not realy any WOWS! either. I enjoy the concept which is one of the main reasons we continue to go back. The \""sliders\"" idea is great especially in large groups. \n\nI had the  waygu, Wild boar and caprese salad on the last visit. The salad was standard so cant complain there. \n\nThe waygu was disappointing because I love Waygu steak but for the price not bad. The boar gave me as well my my friend stomach aches but we had never had it before so that may  be why. \n\nThe white sangria is killer I think I had like four. Its a fun nice clean and contemporary place for a weekend lunch and can pretty much please any kind of eater.","i have been there several times over the last six months. no real complaints but not realy any wows! either. i enjoy the concept which is one of the main reasons we continue to go back. the sliders idea is great especially in large groups. n ni had the waygu, wild boar and caprese salad on the last visit. the salad was standard so cant complain there. n nthe waygu was disappointing because i love waygu steak but for the price not bad. the boar gave me as well my my friend stomach aches but we had never had it before so that may be why. n nthe white sangria is killer i think i had like four. its a fun nice clean and contemporary place for a weekend lunch and can pretty much please any kind of eater.","disappointment, admiration, love","[INST] A customer left us a 3-star review: 'i have been there several times over the last six months. no real complaints but not realy any wows! either. i enjoy the concept which is one of the main reasons we continue to go back. the sliders idea is great especially in large groups. n ni had the waygu, wild boar and caprese salad on the last visit. the salad was standard so cant complain there. n nthe waygu was disappointing because i love waygu steak but for the price not bad. the boar gave me as well my my friend stomach aches but we had never had it before so that may be why. n nthe white sangria is killer i think i had like four. its a fun nice clean and contemporary place for a weekend lunch and can pretty much please any kind of eater.' The customer feels disappointment, admiration, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i have been there several times over the last six months. no real complaints but not realy any wows! either. i enjoy the concept which is one of the main reasons we continue to go back. the sliders idea is great especially in large groups. n ni had the waygu, wild boar and caprese salad on the last visit. the salad was standard so cant complain there. n nthe waygu was disappointing because i love waygu steak but for the price not bad. the boar gave me as well my my friend stomach aches but we had never had it before so that may be why. n nthe white sangria is killer i think i had like four. its a fun nice clean and contemporary place for a weekend lunch and can pretty much please any kind of eater.' The customer feels disappointment, admiration, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Quality of Specialty Dishes: Address the issue with the Waygu steak and wild boar by improving the quality and consistency of these dishes. This could involve sourcing better ingredients, refining the cooking process, or consulting with a culinary expert.

2. Communication about Ingredients: Since the wild boar caused stomach discomfort, it might be helpful to provide more information about the ingredients in less common dishes. This could help customers make informed decisions and avoid potential allergens or digestive issues."
3,"I ordered the ricotta crepe with spinach, pancetta and cheddar. It was moist and delicious. I also had a side salad. The dressing was garlicky and delicious but the lettuce was wilted, which I believe should never be served. My boyfriend had the grilled chicken sandwich. It was very very dry. His accompanying soup, however was good.\n\nThe service was good. The ambiance, good.\n\nPrice was entirely average.","i ordered the ricotta crepe with spinach, pancetta and cheddar. it was moist and delicious. i also had a side salad. the dressing was garlicky and delicious but the lettuce was wilted, which i believe should never be served. my boyfriend had the grilled chicken sandwich. it was very very dry. his accompanying soup, however was good. n nthe service was good. the ambiance, good. n nprice was entirely average.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'i ordered the ricotta crepe with spinach, pancetta and cheddar. it was moist and delicious. i also had a side salad. the dressing was garlicky and delicious but the lettuce was wilted, which i believe should never be served. my boyfriend had the grilled chicken sandwich. it was very very dry. his accompanying soup, however was good. n nthe service was good. the ambiance, good. n nprice was entirely average.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i ordered the ricotta crepe with spinach, pancetta and cheddar. it was moist and delicious. i also had a side salad. the dressing was garlicky and delicious but the lettuce was wilted, which i believe should never be served. my boyfriend had the grilled chicken sandwich. it was very very dry. his accompanying soup, however was good. n nthe service was good. the ambiance, good. n nprice was entirely average.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Salad Preparation: Ensure the lettuce in the side salad is fresh and crisp to maintain the desired quality.

2. Grilled Chicken Sandwich: Improve the moisture content of the grilled chicken sandwich to make it more appealing to the customer.

3. Consistency: Strive for consistency in the quality of all dishes, particularly those that are part of a meal (e.g., the side salad and main dish in this case).

4. Communication: Consider reaching out to the customer to acknowledge their feedback and express our commitment to improving their future dining experience with us."
3,"Finally got a chance to try this place out.  I have heard mixed reviews and wanted to see for myself.  I was told the service was terrible and it was an accurate statement.  For our party of 9 we did get a table fairly quickly but that's where the speedy service stopped.  Although our server Kelton was awesome, seriously he was great, we loved him, it took FOREVER for our food to make it to our table.  It appeared it was definitely an issue with the kitchen.  Not only were we waiting a ridiculous amount of time for our food, once the food started trickling out, it took a while for the entire table to get their food.  I ordered the beets, they were cooked well and great flavor and I ordered the Mac and Cheese which was delicious.  My husband is a vegetarian and it was slim pickens for choices for someone who doesn't eat meat.  He ordered the veggie burger and surprise they were out of it so he ended up with the grilled cheese which was forgettable.  When it came time for dessert they were out of peaches for the peach crumble.  I'm going to assume they use extremely fresh ingredients to be out of so many things.  Overall we enjoyed it but very timely wait for food.  Again Kelton was great!!","finally got a chance to try this place out. i have heard mixed reviews and wanted to see for myself. i was told the service was terrible and it was an accurate statement. for our party of 9 we did get a table fairly quickly but that's where the speedy service stopped. although our server kelton was awesome, seriously he was great, we loved him, it took forever for our food to make it to our table. it appeared it was definitely an issue with the kitchen. not only were we waiting a ridiculous amount of time for our food, once the food started trickling out, it took a while for the entire table to get their food. i ordered the beets, they were cooked well and great flavor and i ordered the mac and cheese which was delicious. my husband is a vegetarian and it was slim pickens for choices for someone who doesn't eat meat. he ordered the veggie burger and surprise they were out of it so he ended up with the grilled cheese which was forgettable. when it came time for dessert they were out of peaches for the peach crumble. i'm going to assume they use extremely fresh ingredients to be out of so many things. overall we enjoyed it but very timely wait for food. again kelton was great!!","admiration, disappointment, love","[INST] A customer left us a 3-star review: 'finally got a chance to try this place out. i have heard mixed reviews and wanted to see for myself. i was told the service was terrible and it was an accurate statement. for our party of 9 we did get a table fairly quickly but that's where the speedy service stopped. although our server kelton was awesome, seriously he was great, we loved him, it took forever for our food to make it to our table. it appeared it was definitely an issue with the kitchen. not only were we waiting a ridiculous amount of time for our food, once the food started trickling out, it took a while for the entire table to get their food. i ordered the beets, they were cooked well and great flavor and i ordered the mac and cheese which was delicious. my husband is a vegetarian and it was slim pickens for choices for someone who doesn't eat meat. he ordered the veggie burger and surprise they were out of it so he ended up with the grilled cheese which was forgettable. when it came time for dessert they were out of peaches for the peach crumble. i'm going to assume they use extremely fresh ingredients to be out of so many things. overall we enjoyed it but very timely wait for food. again kelton was great!!' The customer feels admiration, disappointment, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'finally got a chance to try this place out. i have heard mixed reviews and wanted to see for myself. i was told the service was terrible and it was an accurate statement. for our party of 9 we did get a table fairly quickly but that's where the speedy service stopped. although our server kelton was awesome, seriously he was great, we loved him, it took forever for our food to make it to our table. it appeared it was definitely an issue with the kitchen. not only were we waiting a ridiculous amount of time for our food, once the food started trickling out, it took a while for the entire table to get their food. i ordered the beets, they were cooked well and great flavor and i ordered the mac and cheese which was delicious. my husband is a vegetarian and it was slim pickens for choices for someone who doesn't eat meat. he ordered the veggie burger and surprise they were out of it so he ended up with the grilled cheese which was forgettable. when it came time for dessert they were out of peaches for the peach crumble. i'm going to assume they use extremely fresh ingredients to be out of so many things. overall we enjoyed it but very timely wait for food. again kelton was great!!' The customer feels admiration, disappointment, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address the service delay issue: Investigate the cause of the delay in food service, whether it's kitchen staffing, organization, or equipment. Implement changes to ensure timely food delivery for all tables.

2. Expand vegetarian options: Offer a wider variety of vegetarian dishes to cater to customers who don't eat meat. This will help prevent situations where vegetarian customers are left with limited choices.

3. Improve inventory management: Ensure that popular menu items are always in stock. In this case, the veggie burger being out of stock caused disappointment for the customer."
3,Not sure what all of the fuss is about. Overpriced foods that I can make at home. The only thing I would actually pay for again is the green smoothie. Oh and the jicama fries are terrible.,not sure what all of the fuss is about. overpriced foods that i can make at home. the only thing i would actually pay for again is the green smoothie. oh and the jicama fries are terrible.,"confusion, fear, disapproval","[INST] A customer left us a 3-star review: 'not sure what all of the fuss is about. overpriced foods that i can make at home. the only thing i would actually pay for again is the green smoothie. oh and the jicama fries are terrible.' The customer feels confusion, fear, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'not sure what all of the fuss is about. overpriced foods that i can make at home. the only thing i would actually pay for again is the green smoothie. oh and the jicama fries are terrible.' The customer feels confusion, fear, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Value for Money: Review the pricing of our food items, ensuring they are competitive and offer a unique value proposition compared to homemade meals.

2. Quality of Food: Enhance the taste and presentation of our main dishes to make them more appealing and justify the price.

3. Jicama Fries: Improve the preparation and seasoning of the jicama fries to make them more enjoyable for the customer.

4. Green Smoothie: Continue to offer the green smoothie, as it seems to be a popular item for this customer."
3,"I once heard that pound shops were sometimes fronts for drug money. Makes a lot of sense really. But don't let that put you off, and don't start blaming the staff for your bad experiences as a teenager, they are all very lovely.\n\nSo basically this is a land where everything is for sale and its all a pound. The end.\n\nPoundland has a wide selection of...stuff. Stuff like sink basins, coca cola rip offs, Ninja DVDs, plant seeds. So um, you get the general theme. You really can get good bargains here, just obviously be sensible about it. Don't buy a packet of pens and expect each one to last more than a sentence, or buy a packet of snickers and expect them to still be within their sell by date by tomorrow.\n\nThis place is, as everyone says, handy for buying cheep tat for presents if that's how you like to roll, or cheap snacks for parties. So yeah, lots of stuff, it's all a pound and it's in the centre of town.","i once heard that pound shops were sometimes fronts for drug money. makes a lot of sense really. but don't let that put you off, and don't start blaming the staff for your bad experiences as a teenager, they are all very lovely. n nso basically this is a land where everything is for sale and its all a pound. the end. n npoundland has a wide selection of...stuff. stuff like sink basins, coca cola rip offs, ninja dvds, plant seeds. so um, you get the general theme. you really can get good bargains here, just obviously be sensible about it. don't buy a packet of pens and expect each one to last more than a sentence, or buy a packet of snickers and expect them to still be within their sell by date by tomorrow. n nthis place is, as everyone says, handy for buying cheep tat for presents if that's how you like to roll, or cheap snacks for parties. so yeah, lots of stuff, it's all a pound and it's in the centre of town.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'i once heard that pound shops were sometimes fronts for drug money. makes a lot of sense really. but don't let that put you off, and don't start blaming the staff for your bad experiences as a teenager, they are all very lovely. n nso basically this is a land where everything is for sale and its all a pound. the end. n npoundland has a wide selection of...stuff. stuff like sink basins, coca cola rip offs, ninja dvds, plant seeds. so um, you get the general theme. you really can get good bargains here, just obviously be sensible about it. don't buy a packet of pens and expect each one to last more than a sentence, or buy a packet of snickers and expect them to still be within their sell by date by tomorrow. n nthis place is, as everyone says, handy for buying cheep tat for presents if that's how you like to roll, or cheap snacks for parties. so yeah, lots of stuff, it's all a pound and it's in the centre of town.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i once heard that pound shops were sometimes fronts for drug money. makes a lot of sense really. but don't let that put you off, and don't start blaming the staff for your bad experiences as a teenager, they are all very lovely. n nso basically this is a land where everything is for sale and its all a pound. the end. n npoundland has a wide selection of...stuff. stuff like sink basins, coca cola rip offs, ninja dvds, plant seeds. so um, you get the general theme. you really can get good bargains here, just obviously be sensible about it. don't buy a packet of pens and expect each one to last more than a sentence, or buy a packet of snickers and expect them to still be within their sell by date by tomorrow. n nthis place is, as everyone says, handy for buying cheep tat for presents if that's how you like to roll, or cheap snacks for parties. so yeah, lots of stuff, it's all a pound and it's in the centre of town.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Poundland, we could focus on the following areas:

1. Quality Assurance: Ensure that the products we sell are of good quality and meet the customer's expectations. This could involve regular quality checks, especially for items like stationery and food.

2. Product Variety: While the customer appreciates the wide selection of items, they suggest that the quality of some items could be improved. Offering a more diverse range of high-quality items might attract more customers."
3,"Hell hath no fury more than a Sunday afternoon at McCarran International Airport.\n\nWhy you ask? How about trying to fight for a flight home to LA? How about just trying to get to your gate when you are lost?\n\nIt's just crowded. The security lines are understaffed. Your gate basically is in Baker, California. You have to take a tram to get to most of them. The gates that don't have the tram, well, if you need to switch flights, it'll probably be in another gate area, MILES AWAY.\n\nSure, there's the 70 percent payouts on the slot machines that beckon your dollars, the taxi lines that move faster than Disneyland, and cab rides that are 9 dollars to the airport but 25 dollars from it, the only decent food is at the Ruby's, and the luggage area larger than Philadelphia, PA.\n\nThursdays and Sundays are absolute hell, and I've been in there for a layover at midnight on a Friday, and it was still crowded. Go figure.","hell hath no fury more than a sunday afternoon at mccarran international airport. n nwhy you ask? how about trying to fight for a flight home to la? how about just trying to get to your gate when you are lost? n nit's just crowded. the security lines are understaffed. your gate basically is in baker, california. you have to take a tram to get to most of them. the gates that don't have the tram, well, if you need to switch flights, it'll probably be in another gate area, miles away. n nsure, there's the 70 percent payouts on the slot machines that beckon your dollars, the taxi lines that move faster than disneyland, and cab rides that are 9 dollars to the airport but 25 dollars from it, the only decent food is at the ruby's, and the luggage area larger than philadelphia, pa. n nthursdays and sundays are absolute hell, and i've been in there for a layover at midnight on a friday, and it was still crowded. go figure.","neutral, curiosity, confusion","[INST] A customer left us a 3-star review: 'hell hath no fury more than a sunday afternoon at mccarran international airport. n nwhy you ask? how about trying to fight for a flight home to la? how about just trying to get to your gate when you are lost? n nit's just crowded. the security lines are understaffed. your gate basically is in baker, california. you have to take a tram to get to most of them. the gates that don't have the tram, well, if you need to switch flights, it'll probably be in another gate area, miles away. n nsure, there's the 70 percent payouts on the slot machines that beckon your dollars, the taxi lines that move faster than disneyland, and cab rides that are 9 dollars to the airport but 25 dollars from it, the only decent food is at the ruby's, and the luggage area larger than philadelphia, pa. n nthursdays and sundays are absolute hell, and i've been in there for a layover at midnight on a friday, and it was still crowded. go figure.' The customer feels neutral, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'hell hath no fury more than a sunday afternoon at mccarran international airport. n nwhy you ask? how about trying to fight for a flight home to la? how about just trying to get to your gate when you are lost? n nit's just crowded. the security lines are understaffed. your gate basically is in baker, california. you have to take a tram to get to most of them. the gates that don't have the tram, well, if you need to switch flights, it'll probably be in another gate area, miles away. n nsure, there's the 70 percent payouts on the slot machines that beckon your dollars, the taxi lines that move faster than disneyland, and cab rides that are 9 dollars to the airport but 25 dollars from it, the only decent food is at the ruby's, and the luggage area larger than philadelphia, pa. n nthursdays and sundays are absolute hell, and i've been in there for a layover at midnight on a friday, and it was still crowded. go figure.' The customer feels neutral, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve staffing levels, particularly during peak travel times (Thursdays and Sundays) to reduce wait times at security and potentially streamline the process of finding gates and assistance.

2. Enhance signage and navigation within the airport to make it easier for passengers to find their gates, especially those that are far from the main terminal or require the use of a tram.

3. Consider offering more food options throughout the airport, particularly healthier and more diverse choices, to cater to a wider range of preferences."
3,"Sometimes, you really want sushi but you just aren't revenous enough for AYCE.  Enter Kobe Sushi Bistro happy hour.  \n\nFirst of all, this place is huge.  It's thebiggest sushi joint I've ever seen.  The decor is very nice.  Pretty lanterns and pendant lights.  \n\nWe were seated, and a bit overwhelmed by the 4 menus to choose from: happy hour menu, AYCE menu, cocktail menu and roll menu.  \n\nWe decided on happy hour.  Beers and sake are buy 2 get 1 free, rolls (approx 45 to choose from) are 50% off, sushi is 30% off, and apps (tempura, teriyaki, potstickers, salads are 50% off. \n\nWe had 2 beers, hot sake, 4 rolls, potstickers and baked green mussels. Bill was $51. \n\nThe standout was the johnny roll.  Highly reccommended.\n\nKobe won't be my go to spot for AYCE but I would definitely return for happy hour again.","sometimes, you really want sushi but you just aren't revenous enough for ayce. enter kobe sushi bistro happy hour. n nfirst of all, this place is huge. it's thebiggest sushi joint i've ever seen. the decor is very nice. pretty lanterns and pendant lights. n nwe were seated, and a bit overwhelmed by the 4 menus to choose from happy hour menu, ayce menu, cocktail menu and roll menu. n nwe decided on happy hour. beers and sake are buy 2 get 1 free, rolls approx 45 to choose from are 50 off, sushi is 30 off, and apps tempura, teriyaki, potstickers, salads are 50 off. n nwe had 2 beers, hot sake, 4 rolls, potstickers and baked green mussels. bill was 51. n nthe standout was the johnny roll. highly reccommended. n nkobe won't be my go to spot for ayce but i would definitely return for happy hour again.","admiration, joy, neutral","[INST] A customer left us a 3-star review: 'sometimes, you really want sushi but you just aren't revenous enough for ayce. enter kobe sushi bistro happy hour. n nfirst of all, this place is huge. it's thebiggest sushi joint i've ever seen. the decor is very nice. pretty lanterns and pendant lights. n nwe were seated, and a bit overwhelmed by the 4 menus to choose from happy hour menu, ayce menu, cocktail menu and roll menu. n nwe decided on happy hour. beers and sake are buy 2 get 1 free, rolls approx 45 to choose from are 50 off, sushi is 30 off, and apps tempura, teriyaki, potstickers, salads are 50 off. n nwe had 2 beers, hot sake, 4 rolls, potstickers and baked green mussels. bill was 51. n nthe standout was the johnny roll. highly reccommended. n nkobe won't be my go to spot for ayce but i would definitely return for happy hour again.' The customer feels admiration, joy, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'sometimes, you really want sushi but you just aren't revenous enough for ayce. enter kobe sushi bistro happy hour. n nfirst of all, this place is huge. it's thebiggest sushi joint i've ever seen. the decor is very nice. pretty lanterns and pendant lights. n nwe were seated, and a bit overwhelmed by the 4 menus to choose from happy hour menu, ayce menu, cocktail menu and roll menu. n nwe decided on happy hour. beers and sake are buy 2 get 1 free, rolls approx 45 to choose from are 50 off, sushi is 30 off, and apps tempura, teriyaki, potstickers, salads are 50 off. n nwe had 2 beers, hot sake, 4 rolls, potstickers and baked green mussels. bill was 51. n nthe standout was the johnny roll. highly reccommended. n nkobe won't be my go to spot for ayce but i would definitely return for happy hour again.' The customer feels admiration, joy, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Simplify the menu: Offer a more streamlined menu with clearer options, especially during the happy hour. This can help reduce confusion and make decision-making easier for customers.

2. Highlight standout dishes: Emphasize the standout dishes, such as the Johnny roll mentioned in the review, to encourage customers to try them.

3. Provide menu recommendations: Train staff to offer personalized recommendations based on the customer's preferences and dietary restrictions.

4. Enhance the ambiance: Maintain the nice decor and consider adding soft music to create a more welcoming and relaxing atmosphere."
3,"This is more a 3.5ish?\n\nThe dessert selection is quite amazing :) Some are good, many--however--are not. I definitely recommend the mango-passionfruit mousse cup though, as well as the mini cheesecake! Their desserts are not too sweet, so for all you sweet-tooths out there...this may not be your type of dessert!\nI loved the vast selection of appetizers and the meats are always tender and delicious! \nOnly thing I don't like is the entire \""Asian foods\"" selection. Everything was either way too salty (curry clam), technically wrong (Asian banh mi does not look like that...), or just tasted really off/not Asian. \nOverall, there isn't a HUGE selection, but it's not too bad. I probably wouldn't come here again, but it's not bad for a buffet...but not quite up to par to the other Vegas buffets such as Wynn or Rio Seafood.","this is more a 3.5ish? n nthe dessert selection is quite amazing some are good, many however are not. i definitely recommend the mango passionfruit mousse cup though, as well as the mini cheesecake! their desserts are not too sweet, so for all you sweet tooths out there...this may not be your type of dessert! ni loved the vast selection of appetizers and the meats are always tender and delicious! nonly thing i don't like is the entire asian foods selection. everything was either way too salty curry clam , technically wrong asian banh mi does not look like that... , or just tasted really off not asian. noverall, there isn't a huge selection, but it's not too bad. i probably wouldn't come here again, but it's not bad for a buffet...but not quite up to par to the other vegas buffets such as wynn or rio seafood.","disapproval, love, admiration","[INST] A customer left us a 3-star review: 'this is more a 3.5ish? n nthe dessert selection is quite amazing some are good, many however are not. i definitely recommend the mango passionfruit mousse cup though, as well as the mini cheesecake! their desserts are not too sweet, so for all you sweet tooths out there...this may not be your type of dessert! ni loved the vast selection of appetizers and the meats are always tender and delicious! nonly thing i don't like is the entire asian foods selection. everything was either way too salty curry clam , technically wrong asian banh mi does not look like that... , or just tasted really off not asian. noverall, there isn't a huge selection, but it's not too bad. i probably wouldn't come here again, but it's not bad for a buffet...but not quite up to par to the other vegas buffets such as wynn or rio seafood.' The customer feels disapproval, love, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this is more a 3.5ish? n nthe dessert selection is quite amazing some are good, many however are not. i definitely recommend the mango passionfruit mousse cup though, as well as the mini cheesecake! their desserts are not too sweet, so for all you sweet tooths out there...this may not be your type of dessert! ni loved the vast selection of appetizers and the meats are always tender and delicious! nonly thing i don't like is the entire asian foods selection. everything was either way too salty curry clam , technically wrong asian banh mi does not look like that... , or just tasted really off not asian. noverall, there isn't a huge selection, but it's not too bad. i probably wouldn't come here again, but it's not bad for a buffet...but not quite up to par to the other vegas buffets such as wynn or rio seafood.' The customer feels disapproval, love, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Dessert Selection: Enhance the quality and consistency of the desserts, particularly those that were not well-received. Consider offering a wider variety of sweet options to cater to different tastes.

2. Asian Foods Selection: Improve the taste, presentation, and authenticity of the Asian dishes. This could involve adjusting recipes, training staff in Asian cuisine, or consulting with a culinary expert in the region's cuisine.

3. Salt Levels: Reduce the saltiness of dishes, especially in the Asian food section, to cater to a broader audience."
3,"Maybe I'm a cynic, but I don't see why everyone gets quite as excited as they do about this shop.\n\nPut it this way; if I were a bank manager and someone came to me asking for money to start a business, and I asked them what type of business, and they answered that they were going to open a shop selling anything and everything that's white, I'd laugh them out of my office.\n\nBut I'm not a bank manager, and I would clearly have been wrong to do that, as it's now an internationally renowned and hugely successful chain. But I still think it's a bit overrated.\n\nYes, the quality's good and the service is generally friendly and efficient, but that's also the case in places like John Lewis where they also sell soft funishings in other colours too. Although I have from here before (I'm a bit of a sucker for a designer label) I don't do it regularly.","maybe i'm a cynic, but i don't see why everyone gets quite as excited as they do about this shop. n nput it this way if i were a bank manager and someone came to me asking for money to start a business, and i asked them what type of business, and they answered that they were going to open a shop selling anything and everything that's white, i'd laugh them out of my office. n nbut i'm not a bank manager, and i would clearly have been wrong to do that, as it's now an internationally renowned and hugely successful chain. but i still think it's a bit overrated. n nyes, the quality's good and the service is generally friendly and efficient, but that's also the case in places like john lewis where they also sell soft funishings in other colours too. although i have from here before i'm a bit of a sucker for a designer label i don't do it regularly.","neutral, disapproval, amusement","[INST] A customer left us a 3-star review: 'maybe i'm a cynic, but i don't see why everyone gets quite as excited as they do about this shop. n nput it this way if i were a bank manager and someone came to me asking for money to start a business, and i asked them what type of business, and they answered that they were going to open a shop selling anything and everything that's white, i'd laugh them out of my office. n nbut i'm not a bank manager, and i would clearly have been wrong to do that, as it's now an internationally renowned and hugely successful chain. but i still think it's a bit overrated. n nyes, the quality's good and the service is generally friendly and efficient, but that's also the case in places like john lewis where they also sell soft funishings in other colours too. although i have from here before i'm a bit of a sucker for a designer label i don't do it regularly.' The customer feels neutral, disapproval, amusement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'maybe i'm a cynic, but i don't see why everyone gets quite as excited as they do about this shop. n nput it this way if i were a bank manager and someone came to me asking for money to start a business, and i asked them what type of business, and they answered that they were going to open a shop selling anything and everything that's white, i'd laugh them out of my office. n nbut i'm not a bank manager, and i would clearly have been wrong to do that, as it's now an internationally renowned and hugely successful chain. but i still think it's a bit overrated. n nyes, the quality's good and the service is generally friendly and efficient, but that's also the case in places like john lewis where they also sell soft funishings in other colours too. although i have from here before i'm a bit of a sucker for a designer label i don't do it regularly.' The customer feels neutral, disapproval, amusement. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Expand product range: Offer a wider variety of products, not just white items, to cater to a broader audience and reduce the perception of being overly specialized.

2. Enhance unique selling proposition: Highlight what sets our store apart from competitors like John Lewis, such as exclusive designer labels or a unique shopping experience.

3. Personalized service: Train staff to provide more personalized attention and recommendations, helping customers find items that truly meet their needs and preferences."
3,I don't see what the big deal is.  Everyone told me that this is the best Buffett.  I don't think. I haven't been to any others but I dint think that this Buffett is the best. The breakfast is way better than dinner. and the basically have the same stuff for breakfast as dinner too! lol,i don't see what the big deal is. everyone told me that this is the best buffett. i don't think. i haven't been to any others but i dint think that this buffett is the best. the breakfast is way better than dinner. and the basically have the same stuff for breakfast as dinner too! lol,"amusement, disapproval, confusion","[INST] A customer left us a 3-star review: 'i don't see what the big deal is. everyone told me that this is the best buffett. i don't think. i haven't been to any others but i dint think that this buffett is the best. the breakfast is way better than dinner. and the basically have the same stuff for breakfast as dinner too! lol' The customer feels amusement, disapproval, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i don't see what the big deal is. everyone told me that this is the best buffett. i don't think. i haven't been to any others but i dint think that this buffett is the best. the breakfast is way better than dinner. and the basically have the same stuff for breakfast as dinner too! lol' The customer feels amusement, disapproval, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Diversify the menu: Offer more variety in both breakfast and dinner options to cater to different tastes and preferences.

2. Highlight the unique aspects of your buffet: Emphasize what sets your buffet apart from others, such as quality of ingredients, presentation, or selection.

3. Improve the dinner offerings: If the customer finds the dinner options less appealing than the breakfast, focus on enhancing the dinner menu to provide a more balanced experience.

4. Seek feedback: Reach out to the customer to gather more specific feedback about their experience, and use this information to make targeted improvements."
3,"Good store with a lot of products that I'd actually use.   It is a really good savings on groceries.  \n\nThe place is well laid out, but it can get messy because of the other shoppers.\n\nThe only issue I've experienced at the times I've gone is that there is a very long line to check out.  It's a small price to pay for the savings that can be had.  Be prepared to wait up to 15+ minutes to check out!","good store with a lot of products that i'd actually use. it is a really good savings on groceries. n nthe place is well laid out, but it can get messy because of the other shoppers. n nthe only issue i've experienced at the times i've gone is that there is a very long line to check out. it's a small price to pay for the savings that can be had. be prepared to wait up to 15 minutes to check out!","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'good store with a lot of products that i'd actually use. it is a really good savings on groceries. n nthe place is well laid out, but it can get messy because of the other shoppers. n nthe only issue i've experienced at the times i've gone is that there is a very long line to check out. it's a small price to pay for the savings that can be had. be prepared to wait up to 15 minutes to check out!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'good store with a lot of products that i'd actually use. it is a really good savings on groceries. n nthe place is well laid out, but it can get messy because of the other shoppers. n nthe only issue i've experienced at the times i've gone is that there is a very long line to check out. it's a small price to pay for the savings that can be had. be prepared to wait up to 15 minutes to check out!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider implementing the following changes:

1. Store Organization: Maintain a clean and organized store layout to reduce clutter caused by other shoppers.

2. Checkout Efficiency: Improve checkout efficiency by increasing the number of cashiers or implementing a self-checkout system to reduce wait times.

3. Communication: Inform customers about potential wait times at the checkout, so they can plan accordingly.

4. Staffing: Ensure adequate staffing during peak hours to manage the store and assist customers more effectively."
3,"Food: \nfood was good, not great. \n\nPrice: \nmore expensive than other restaurants I've been to. \n\nService: \nThe guy who took my order (take out) seemed too serious and uptight, but the woman who gave me my order was friendly. \n\nOverall, would not come back.","food nfood was good, not great. n nprice nmore expensive than other restaurants i've been to. n nservice nthe guy who took my order take out seemed too serious and uptight, but the woman who gave me my order was friendly. n noverall, would not come back.","admiration, neutral, disapproval","[INST] A customer left us a 3-star review: 'food nfood was good, not great. n nprice nmore expensive than other restaurants i've been to. n nservice nthe guy who took my order take out seemed too serious and uptight, but the woman who gave me my order was friendly. n noverall, would not come back.' The customer feels admiration, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'food nfood was good, not great. n nprice nmore expensive than other restaurants i've been to. n nservice nthe guy who took my order take out seemed too serious and uptight, but the woman who gave me my order was friendly. n noverall, would not come back.' The customer feels admiration, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Strive to enhance the quality of our food to make it 'great' rather than just 'good'. This could involve improving recipes, sourcing better ingredients, or training staff in cooking techniques.

2. Pricing: Review our pricing strategy to ensure it is competitive with other restaurants in the area. We may need to find ways to reduce costs without compromising quality.

3. Service Attitude: Train our staff to maintain a friendly and approachable demeanor throughout the customer's interaction with us, from order taking to delivery."
3,I think this was my third time here last time was more enjoyable and the fee to get in was much less. \nThis time a 50 dollar fee to get in during the holiday they say. and the food was just not as good. Not to say the food was not good. It was! it just was not as good as before. \n\nAlso the service was much slower and our overall experience was not as good a previous times \nThe fish and meat was more dry this time not as juicy as last time. \n\nPerhaps next time i will try the Wynn buffet if my parents takes us there.,i think this was my third time here last time was more enjoyable and the fee to get in was much less. nthis time a 50 dollar fee to get in during the holiday they say. and the food was just not as good. not to say the food was not good. it was! it just was not as good as before. n nalso the service was much slower and our overall experience was not as good a previous times nthe fish and meat was more dry this time not as juicy as last time. n nperhaps next time i will try the wynn buffet if my parents takes us there.,"disappointment, disapproval, joy","[INST] A customer left us a 3-star review: 'i think this was my third time here last time was more enjoyable and the fee to get in was much less. nthis time a 50 dollar fee to get in during the holiday they say. and the food was just not as good. not to say the food was not good. it was! it just was not as good as before. n nalso the service was much slower and our overall experience was not as good a previous times nthe fish and meat was more dry this time not as juicy as last time. n nperhaps next time i will try the wynn buffet if my parents takes us there.' The customer feels disappointment, disapproval, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i think this was my third time here last time was more enjoyable and the fee to get in was much less. nthis time a 50 dollar fee to get in during the holiday they say. and the food was just not as good. not to say the food was not good. it was! it just was not as good as before. n nalso the service was much slower and our overall experience was not as good a previous times nthe fish and meat was more dry this time not as juicy as last time. n nperhaps next time i will try the wynn buffet if my parents takes us there.' The customer feels disappointment, disapproval, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Pricing: Review the pricing strategy during holidays to ensure it remains competitive and reasonable.

2. Food Quality: Enhance the quality of the food, particularly the fish and meat, to make them more juicy and flavorful.

3. Service Speed: Improve the service speed to match or exceed the customer's expectations.

4. Consistency: Maintain consistency in the quality of food and service across all visits.

5. Communication: Clearly communicate any price changes or changes in service quality to customers in advance."
3,food was fresh and authentic but way overpriced. owner was nice and so was girl behind counter will I be back maybe but only ordering food once you add in $2 drinks and $3 desserts the bill begins to rack up,food was fresh and authentic but way overpriced. owner was nice and so was girl behind counter will i be back maybe but only ordering food once you add in 2 drinks and 3 desserts the bill begins to rack up,"admiration, neutral, approval","[INST] A customer left us a 3-star review: 'food was fresh and authentic but way overpriced. owner was nice and so was girl behind counter will i be back maybe but only ordering food once you add in 2 drinks and 3 desserts the bill begins to rack up' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'food was fresh and authentic but way overpriced. owner was nice and so was girl behind counter will i be back maybe but only ordering food once you add in 2 drinks and 3 desserts the bill begins to rack up' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address pricing concerns: Offer more competitive pricing for meal combinations that include multiple drinks and desserts. This could be achieved by introducing special deals or bundles.

2. Improve transparency: Clearly display prices for drinks and desserts to avoid any surprise at the checkout.

3. Enhance value perception: Emphasize the quality and freshness of your ingredients, as well as the authenticity of your dishes, to justify the pricing.

4. Personalize the experience: Train your staff to engage with customers, ask for feedback, and offer recommendations tailored to their preferences."
3,"I found Omega Gyros to be just average.  The food wasn't bad, but it wasn't particularly remarkable, either.  Prices, similarly, were not particularly high nor low, but just average.  On the whole, they make serviceable food at average prices, and it is a fine option if you're in the area.  I still prefer Flaming Kabob which is about ten minutes down the street.\n\nI had a falafel pita sandwich for dinner, along with a side of curly fries.  The best thing about the sandwich was its generous size: the thing was absolutely massive and really filled me up.  The ingredients were okay.  The veggies didn't taste remarkably fresh, but they were perfectly acceptable.  The centerpiece of the sandwich, the falafel, was not the best I've ever had.  The texture of the falafel wasn't particularly great: the whole thing was fairly mushy.  There was no contrast between the fried exterior and the usually much softer interior.  The flavor profile, likewise, was not my favorite either.  The falafel tasted quite a bit like pumpkin bread due to the spice combinations they'd used.  The flavor itself isn't bad, but it doesn't belong in a falafel.\n\nThe curly fries were fine.  They were just curly fries like you can get anywhere else.\n\nOverall, just average.  I would go back if there weren't better options nearby.\n\nI should note that my roommate went with me and got a lamb/beef gyro.  He was very impressed and said it was among the best gyros he'd ever had.  He was impressed with the size of the gyro for the price.","i found omega gyros to be just average. the food wasn't bad, but it wasn't particularly remarkable, either. prices, similarly, were not particularly high nor low, but just average. on the whole, they make serviceable food at average prices, and it is a fine option if you're in the area. i still prefer flaming kabob which is about ten minutes down the street. n ni had a falafel pita sandwich for dinner, along with a side of curly fries. the best thing about the sandwich was its generous size the thing was absolutely massive and really filled me up. the ingredients were okay. the veggies didn't taste remarkably fresh, but they were perfectly acceptable. the centerpiece of the sandwich, the falafel, was not the best i've ever had. the texture of the falafel wasn't particularly great the whole thing was fairly mushy. there was no contrast between the fried exterior and the usually much softer interior. the flavor profile, likewise, was not my favorite either. the falafel tasted quite a bit like pumpkin bread due to the spice combinations they'd used. the flavor itself isn't bad, but it doesn't belong in a falafel. n nthe curly fries were fine. they were just curly fries like you can get anywhere else. n noverall, just average. i would go back if there weren't better options nearby. n ni should note that my roommate went with me and got a lamb beef gyro. he was very impressed and said it was among the best gyros he'd ever had. he was impressed with the size of the gyro for the price.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'i found omega gyros to be just average. the food wasn't bad, but it wasn't particularly remarkable, either. prices, similarly, were not particularly high nor low, but just average. on the whole, they make serviceable food at average prices, and it is a fine option if you're in the area. i still prefer flaming kabob which is about ten minutes down the street. n ni had a falafel pita sandwich for dinner, along with a side of curly fries. the best thing about the sandwich was its generous size the thing was absolutely massive and really filled me up. the ingredients were okay. the veggies didn't taste remarkably fresh, but they were perfectly acceptable. the centerpiece of the sandwich, the falafel, was not the best i've ever had. the texture of the falafel wasn't particularly great the whole thing was fairly mushy. there was no contrast between the fried exterior and the usually much softer interior. the flavor profile, likewise, was not my favorite either. the falafel tasted quite a bit like pumpkin bread due to the spice combinations they'd used. the flavor itself isn't bad, but it doesn't belong in a falafel. n nthe curly fries were fine. they were just curly fries like you can get anywhere else. n noverall, just average. i would go back if there weren't better options nearby. n ni should note that my roommate went with me and got a lamb beef gyro. he was very impressed and said it was among the best gyros he'd ever had. he was impressed with the size of the gyro for the price.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i found omega gyros to be just average. the food wasn't bad, but it wasn't particularly remarkable, either. prices, similarly, were not particularly high nor low, but just average. on the whole, they make serviceable food at average prices, and it is a fine option if you're in the area. i still prefer flaming kabob which is about ten minutes down the street. n ni had a falafel pita sandwich for dinner, along with a side of curly fries. the best thing about the sandwich was its generous size the thing was absolutely massive and really filled me up. the ingredients were okay. the veggies didn't taste remarkably fresh, but they were perfectly acceptable. the centerpiece of the sandwich, the falafel, was not the best i've ever had. the texture of the falafel wasn't particularly great the whole thing was fairly mushy. there was no contrast between the fried exterior and the usually much softer interior. the flavor profile, likewise, was not my favorite either. the falafel tasted quite a bit like pumpkin bread due to the spice combinations they'd used. the flavor itself isn't bad, but it doesn't belong in a falafel. n nthe curly fries were fine. they were just curly fries like you can get anywhere else. n noverall, just average. i would go back if there weren't better options nearby. n ni should note that my roommate went with me and got a lamb beef gyro. he was very impressed and said it was among the best gyros he'd ever had. he was impressed with the size of the gyro for the price.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Omega Gyros, we could focus on the following areas:

1. Enhance the freshness of vegetables used in our dishes, particularly in the falafel pita sandwich.
2. Improve the texture of our falafel, aiming for a better contrast between the fried exterior and the softer interior.
3. Review our spice combinations in the falafel to ensure they align more closely with traditional falafel flavor profiles.
4. Consider offering a wider variety of options to cater to diverse tastes and preferences, as the customer's roommate seemed to have a more positive experience with the lamb beef gyro."
3,"Me give this place 4 years of me life and $50,000 and all me get is piece of paper that say \""Numen Lumen\"" at top. It supposed to be proof of wealth of knowledge that me absorb but guess what? Everybody else on planet take one look and know me no learn jack. They all like, \""Liberal arts degree? Thank you, but that position has already been filled,\"" or \""Isn't a poli sci major just a philosophy major who doesn't live in his parents basement?\"" Not me fault! Advisor tell me that it really not matter which major me choose! Engineering students they all get six figures and Ferrari 599's and seven girlfriends even though they nerds. But no one else want to go to Engineering Building because they hear rumor it house of sin. So I spend all me time in upside-down Humanities building wondering why it upside-down, and trying to find hidden eleven in Big Ten logo, and now me poor.\n\nBy the way, when I went there the biggest celebrity in town was Scanner Bob. Is he still around?","me give this place 4 years of me life and 50,000 and all me get is piece of paper that say numen lumen at top. it supposed to be proof of wealth of knowledge that me absorb but guess what? everybody else on planet take one look and know me no learn jack. they all like, liberal arts degree? thank you, but that position has already been filled, or isn't a poli sci major just a philosophy major who doesn't live in his parents basement? not me fault! advisor tell me that it really not matter which major me choose! engineering students they all get six figures and ferrari 599's and seven girlfriends even though they nerds. but no one else want to go to engineering building because they hear rumor it house of sin. so i spend all me time in upside down humanities building wondering why it upside down, and trying to find hidden eleven in big ten logo, and now me poor. n nby the way, when i went there the biggest celebrity in town was scanner bob. is he still around?","gratitude, neutral, confusion","[INST] A customer left us a 3-star review: 'me give this place 4 years of me life and 50,000 and all me get is piece of paper that say numen lumen at top. it supposed to be proof of wealth of knowledge that me absorb but guess what? everybody else on planet take one look and know me no learn jack. they all like, liberal arts degree? thank you, but that position has already been filled, or isn't a poli sci major just a philosophy major who doesn't live in his parents basement? not me fault! advisor tell me that it really not matter which major me choose! engineering students they all get six figures and ferrari 599's and seven girlfriends even though they nerds. but no one else want to go to engineering building because they hear rumor it house of sin. so i spend all me time in upside down humanities building wondering why it upside down, and trying to find hidden eleven in big ten logo, and now me poor. n nby the way, when i went there the biggest celebrity in town was scanner bob. is he still around?' The customer feels gratitude, neutral, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'me give this place 4 years of me life and 50,000 and all me get is piece of paper that say numen lumen at top. it supposed to be proof of wealth of knowledge that me absorb but guess what? everybody else on planet take one look and know me no learn jack. they all like, liberal arts degree? thank you, but that position has already been filled, or isn't a poli sci major just a philosophy major who doesn't live in his parents basement? not me fault! advisor tell me that it really not matter which major me choose! engineering students they all get six figures and ferrari 599's and seven girlfriends even though they nerds. but no one else want to go to engineering building because they hear rumor it house of sin. so i spend all me time in upside down humanities building wondering why it upside down, and trying to find hidden eleven in big ten logo, and now me poor. n nby the way, when i went there the biggest celebrity in town was scanner bob. is he still around?' The customer feels gratitude, neutral, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could address the following concerns:

1. Clarify the value of the degree: Explain how a liberal arts degree can be valuable in various fields, not just politics, and how it can provide a broad foundation of knowledge that can be applied in many different careers.

2. Provide career guidance: Offer career counseling services to help students understand how their degree can translate into a career, and provide resources for finding job opportunities in their field of interest.

3. Address the perception of the humanities building: Address any rumors or misconceptions about the humanities building, and make efforts to improve its reputation and facilities."
3,"The good: great flavors- the pork is delicious, different options, clean and friendly team\n\nThe bad: this is my first time here so my biggest concern was the temperature of the food. I came for a late lunch, I get it, but didn't feel like the items were super fresh or hot. I think this would have been different should I have come during lunch or dinner hour. My other suggestion: the sauces should've served warm, not cold.\n\nOverall, I enjoyed it and would try it again. Love the concept.","the good great flavors the pork is delicious, different options, clean and friendly team n nthe bad this is my first time here so my biggest concern was the temperature of the food. i came for a late lunch, i get it, but didn't feel like the items were super fresh or hot. i think this would have been different should i have come during lunch or dinner hour. my other suggestion the sauces should've served warm, not cold. n noverall, i enjoyed it and would try it again. love the concept.","admiration, love, joy","[INST] A customer left us a 3-star review: 'the good great flavors the pork is delicious, different options, clean and friendly team n nthe bad this is my first time here so my biggest concern was the temperature of the food. i came for a late lunch, i get it, but didn't feel like the items were super fresh or hot. i think this would have been different should i have come during lunch or dinner hour. my other suggestion the sauces should've served warm, not cold. n noverall, i enjoyed it and would try it again. love the concept.' The customer feels admiration, love, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the good great flavors the pork is delicious, different options, clean and friendly team n nthe bad this is my first time here so my biggest concern was the temperature of the food. i came for a late lunch, i get it, but didn't feel like the items were super fresh or hot. i think this would have been different should i have come during lunch or dinner hour. my other suggestion the sauces should've served warm, not cold. n noverall, i enjoyed it and would try it again. love the concept.' The customer feels admiration, love, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Temperature: Ensure that food is served hot, especially during off-peak hours. This can be achieved by maintaining optimal cooking temperatures and using insulated containers for delivery.

2. Sauce Temperature: Serve sauces warm to enhance the dining experience. This can be done by keeping sauces warm in a heated container or warming them upon order.

3. Timing: Encourage customers to visit during lunch or dinner hours to ensure freshness and hotness of the food.

4. Communication: Inform customers about the peak hours and the benefits of visiting during those times."
3,"It was 10:45 Saturday morning and I wanted coffee. I knew of a place right down the street from me and to my disappointment it was closed! WTF! Any way I went searching for a cafe. I wanted to sit down and read the new times with a cup of coffee. I actually started my journey thinking I would stop at the drip. But when i got there that place just seemed to modern for me. I was in a funky mood and just wanted a nice cup of coffee, nothing fancy. So I saw an older man waving a sign that said \""Best lunch in town!\"" and he was kind of dancing too! And I said to myself \""Yes, i think I will\"". So I stumbled upon MacAlpines. They had just opened and I sat right down at the counter. I had two cups of yummy diner coffee and after realizing I was hungry too, I ordered a stuffed tomato that was oh so yummy with super fresh veggies. The decor was adorable and welcoming and I loved the juke box. 25 cents gets you two plays! anyway, I'm not giving it four stars because it took some time for the staff to warm up and be friendly. I don't know if it was just because they had just opened or if it was because I was still sleeping and needed a caffeine fix badly. But I want to go again, with company, not by myself and I'll rate it again.","it was 10 45 saturday morning and i wanted coffee. i knew of a place right down the street from me and to my disappointment it was closed! wtf! any way i went searching for a cafe. i wanted to sit down and read the new times with a cup of coffee. i actually started my journey thinking i would stop at the drip. but when i got there that place just seemed to modern for me. i was in a funky mood and just wanted a nice cup of coffee, nothing fancy. so i saw an older man waving a sign that said best lunch in town! and he was kind of dancing too! and i said to myself yes, i think i will . so i stumbled upon macalpines. they had just opened and i sat right down at the counter. i had two cups of yummy diner coffee and after realizing i was hungry too, i ordered a stuffed tomato that was oh so yummy with super fresh veggies. the decor was adorable and welcoming and i loved the juke box. 25 cents gets you two plays! anyway, i'm not giving it four stars because it took some time for the staff to warm up and be friendly. i don't know if it was just because they had just opened or if it was because i was still sleeping and needed a caffeine fix badly. but i want to go again, with company, not by myself and i'll rate it again.","disappointment, annoyance, neutral","[INST] A customer left us a 3-star review: 'it was 10 45 saturday morning and i wanted coffee. i knew of a place right down the street from me and to my disappointment it was closed! wtf! any way i went searching for a cafe. i wanted to sit down and read the new times with a cup of coffee. i actually started my journey thinking i would stop at the drip. but when i got there that place just seemed to modern for me. i was in a funky mood and just wanted a nice cup of coffee, nothing fancy. so i saw an older man waving a sign that said best lunch in town! and he was kind of dancing too! and i said to myself yes, i think i will . so i stumbled upon macalpines. they had just opened and i sat right down at the counter. i had two cups of yummy diner coffee and after realizing i was hungry too, i ordered a stuffed tomato that was oh so yummy with super fresh veggies. the decor was adorable and welcoming and i loved the juke box. 25 cents gets you two plays! anyway, i'm not giving it four stars because it took some time for the staff to warm up and be friendly. i don't know if it was just because they had just opened or if it was because i was still sleeping and needed a caffeine fix badly. but i want to go again, with company, not by myself and i'll rate it again.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'it was 10 45 saturday morning and i wanted coffee. i knew of a place right down the street from me and to my disappointment it was closed! wtf! any way i went searching for a cafe. i wanted to sit down and read the new times with a cup of coffee. i actually started my journey thinking i would stop at the drip. but when i got there that place just seemed to modern for me. i was in a funky mood and just wanted a nice cup of coffee, nothing fancy. so i saw an older man waving a sign that said best lunch in town! and he was kind of dancing too! and i said to myself yes, i think i will . so i stumbled upon macalpines. they had just opened and i sat right down at the counter. i had two cups of yummy diner coffee and after realizing i was hungry too, i ordered a stuffed tomato that was oh so yummy with super fresh veggies. the decor was adorable and welcoming and i loved the juke box. 25 cents gets you two plays! anyway, i'm not giving it four stars because it took some time for the staff to warm up and be friendly. i don't know if it was just because they had just opened or if it was because i was still sleeping and needed a caffeine fix badly. but i want to go again, with company, not by myself and i'll rate it again.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Communicate opening hours more effectively: Ensure that opening hours are clearly displayed on the storefront, website, and social media platforms to avoid customer disappointment.

2. Offer a welcoming atmosphere: Train staff to be friendly and approachable, especially during the early hours of operation, to create a more inviting environment for customers.

3. Cater to a variety of tastes: While some customers may prefer modern, trendy cafes, others may appreciate a more traditional diner setting. Offering a mix of options can help cater to a wider range of customers."
3,"I usually take my car to the Wal-Mart Tire and Lube center, but I was in this neighborhood and thought I'd give it a try. The technicians were prompt and efficient, taking my information as soon as I pulled in. They promised a 15 minute turnaround and were pretty darned close. After I paid for it (a little more expensive than Wal-Mart at $30), I noticed that they did a great job vacuuming out the crap from the floors. Good work, I would return.","i usually take my car to the wal mart tire and lube center, but i was in this neighborhood and thought i'd give it a try. the technicians were prompt and efficient, taking my information as soon as i pulled in. they promised a 15 minute turnaround and were pretty darned close. after i paid for it a little more expensive than wal mart at 30 , i noticed that they did a great job vacuuming out the crap from the floors. good work, i would return.","admiration, approval, realization","[INST] A customer left us a 3-star review: 'i usually take my car to the wal mart tire and lube center, but i was in this neighborhood and thought i'd give it a try. the technicians were prompt and efficient, taking my information as soon as i pulled in. they promised a 15 minute turnaround and were pretty darned close. after i paid for it a little more expensive than wal mart at 30 , i noticed that they did a great job vacuuming out the crap from the floors. good work, i would return.' The customer feels admiration, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i usually take my car to the wal mart tire and lube center, but i was in this neighborhood and thought i'd give it a try. the technicians were prompt and efficient, taking my information as soon as i pulled in. they promised a 15 minute turnaround and were pretty darned close. after i paid for it a little more expensive than wal mart at 30 , i noticed that they did a great job vacuuming out the crap from the floors. good work, i would return.' The customer feels admiration, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially turn a 3-star review into a 5-star one, consider the following suggestions:

1. Competitive pricing: While the customer appreciates the quality of service, they mention that the price was a bit higher than Walmart. Offering competitive pricing could help retain customers who are price-sensitive.

2. Transparent communication: The customer was pleased with the quick turnaround time, but it's essential to set realistic expectations for service completion. Providing a more accurate estimate for service completion could help manage customer expectations."
3,"There is nothing really exciting about the Boozery, which is disappointing for it's location. The bar itself is pretty small but they are able to accomodate more with outside seating. It has a nice ambiance inside but the small size of the place cramps the style a bit. They have very limited special drink menu with your average Freemont street drink prices ($7-$10).\n\nThe Boozery is just your average downtown bar. Nothing to complain about, but also nothing to brag about.","there is nothing really exciting about the boozery, which is disappointing for it's location. the bar itself is pretty small but they are able to accomodate more with outside seating. it has a nice ambiance inside but the small size of the place cramps the style a bit. they have very limited special drink menu with your average freemont street drink prices 7 10 . n nthe boozery is just your average downtown bar. nothing to complain about, but also nothing to brag about.","disappointment, disapproval, neutral","[INST] A customer left us a 3-star review: 'there is nothing really exciting about the boozery, which is disappointing for it's location. the bar itself is pretty small but they are able to accomodate more with outside seating. it has a nice ambiance inside but the small size of the place cramps the style a bit. they have very limited special drink menu with your average freemont street drink prices 7 10 . n nthe boozery is just your average downtown bar. nothing to complain about, but also nothing to brag about.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'there is nothing really exciting about the boozery, which is disappointing for it's location. the bar itself is pretty small but they are able to accomodate more with outside seating. it has a nice ambiance inside but the small size of the place cramps the style a bit. they have very limited special drink menu with your average freemont street drink prices 7 10 . n nthe boozery is just your average downtown bar. nothing to complain about, but also nothing to brag about.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your establishment, consider the following suggestions:

1. Expand the special drink menu to offer a wider variety of unique and exciting options.
2. Consider increasing the size of the indoor seating area to alleviate the feeling of being cramped.
3. Offer competitive pricing for drinks, especially in a tourist-heavy area like Freemont Street.
4. Enhance the ambiance inside the bar to make it more distinctive and memorable.
5. Offer promotions or special events to create a sense of excitement and encourage repeat visits."
3,"Slow service...really really slow service, oh wait did I say the slow, we've been here 45 minutes and the waitress has brought us jelly, butter, and catsup....no food and no refills on our drinks\n\n\nOh the food finally came, very good. I had the Ruben...excellent, hubby had the 3 eggs breakfast, and much to his surprise the eggs were cooked perfectly.\n\nOur server was very sweet and nice , but really lost as a waitress, lots of running around apologizing to everyone, maybe she is just having an off day.","slow service...really really slow service, oh wait did i say the slow, we've been here 45 minutes and the waitress has brought us jelly, butter, and catsup....no food and no refills on our drinks n n noh the food finally came, very good. i had the ruben...excellent, hubby had the 3 eggs breakfast, and much to his surprise the eggs were cooked perfectly. n nour server was very sweet and nice , but really lost as a waitress, lots of running around apologizing to everyone, maybe she is just having an off day.","admiration, surprise, disappointment","[INST] A customer left us a 3-star review: 'slow service...really really slow service, oh wait did i say the slow, we've been here 45 minutes and the waitress has brought us jelly, butter, and catsup....no food and no refills on our drinks n n noh the food finally came, very good. i had the ruben...excellent, hubby had the 3 eggs breakfast, and much to his surprise the eggs were cooked perfectly. n nour server was very sweet and nice , but really lost as a waitress, lots of running around apologizing to everyone, maybe she is just having an off day.' The customer feels admiration, surprise, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'slow service...really really slow service, oh wait did i say the slow, we've been here 45 minutes and the waitress has brought us jelly, butter, and catsup....no food and no refills on our drinks n n noh the food finally came, very good. i had the ruben...excellent, hubby had the 3 eggs breakfast, and much to his surprise the eggs were cooked perfectly. n nour server was very sweet and nice , but really lost as a waitress, lots of running around apologizing to everyone, maybe she is just having an off day.' The customer feels admiration, surprise, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Improve service speed: Train staff to prioritize and manage their time effectively to reduce waiting times.

2. Enhance communication: Ensure waitstaff are well-informed about orders, refills, and table status to minimize confusion and running around.

3. Offer a more diverse menu: Offer a wider variety of food options to cater to different tastes and preferences.

4. Provide consistent quality: Ensure that food is consistently cooked to the customer's satisfaction, with attention to detail and presentation."
3,"Really, like 3.25 stars.  I like this place for its retro, old Vegas feel.  It's not hip or sexy, and that is a good thing while in the midst of all the Vegas sparkle.  The waiters have all been there for 30 years, and there are no \""foams\"" or \""gellees\"" and your steak will be Midwestern corn fed, your tomatoes from a hothouse in Mexico.  \n\nThe service is pretty good, and the booths are comfortable and afford a good view of the restaurant.  The food is usually pretty good (good, not French Laundry good, but good), although this last time they burned our steak, but we were having such a good time it didn't bother us much.  Perfect way to start your retro Vegas night before going to see Jubilee!","really, like 3.25 stars. i like this place for its retro, old vegas feel. it's not hip or sexy, and that is a good thing while in the midst of all the vegas sparkle. the waiters have all been there for 30 years, and there are no foams or gellees and your steak will be midwestern corn fed, your tomatoes from a hothouse in mexico. n nthe service is pretty good, and the booths are comfortable and afford a good view of the restaurant. the food is usually pretty good good, not french laundry good, but good , although this last time they burned our steak, but we were having such a good time it didn't bother us much. perfect way to start your retro vegas night before going to see jubilee!","admiration, approval, love","[INST] A customer left us a 3-star review: 'really, like 3.25 stars. i like this place for its retro, old vegas feel. it's not hip or sexy, and that is a good thing while in the midst of all the vegas sparkle. the waiters have all been there for 30 years, and there are no foams or gellees and your steak will be midwestern corn fed, your tomatoes from a hothouse in mexico. n nthe service is pretty good, and the booths are comfortable and afford a good view of the restaurant. the food is usually pretty good good, not french laundry good, but good , although this last time they burned our steak, but we were having such a good time it didn't bother us much. perfect way to start your retro vegas night before going to see jubilee!' The customer feels admiration, approval, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'really, like 3.25 stars. i like this place for its retro, old vegas feel. it's not hip or sexy, and that is a good thing while in the midst of all the vegas sparkle. the waiters have all been there for 30 years, and there are no foams or gellees and your steak will be midwestern corn fed, your tomatoes from a hothouse in mexico. n nthe service is pretty good, and the booths are comfortable and afford a good view of the restaurant. the food is usually pretty good good, not french laundry good, but good , although this last time they burned our steak, but we were having such a good time it didn't bother us much. perfect way to start your retro vegas night before going to see jubilee!' The customer feels admiration, approval, love. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and maintain their positive sentiment, consider the following improvements:

1. Consistency in food preparation: Ensure that all dishes are cooked to the desired level of doneness to avoid incidents like burnt steaks.

2. Staff training: Provide ongoing training for waitstaff to ensure they are up-to-date on food preparation, service standards, and customer interaction.

3. Maintain the retro, old Vegas feel: Continue to preserve the unique atmosphere that the customer appreciates, as it sets your establishment apart from other venues."
3,"Came here with an open mind and a large group...\n\nWas not sure what to expect, but on our way over we read, on yelp of course, how amazing the meatballs were..\n\nWe ordered food to share and the servings size were decent enough to share but not over the top a small but decent serving..we started with the mixed appetizer plate and the meatballs..the app plate was good has a wide selection for everyone to try something..we orderd two for our group and it was more then enough..\n\nThe meatballs alone would get a 5 star, I absolutely loved them and the sauce it came in was amazing..I was somewhat selfish with the meatballs because they were so good.\n\nI split a plate of spaghetti with my daughter and it was good, could of used more sauce as they actually bring it out already split, but good nonetheless.\n\nService: is ok, waited about 20 minutes to get a glass of wine, on top of that it was kind of stuffy and average at best..compared to many other places in LV service was lacking..\n\nAll in all 3 stars is good, the place is really pricey for what you get..I doubt I will be back unless someone is adamant about going.","came here with an open mind and a large group... n nwas not sure what to expect, but on our way over we read, on yelp of course, how amazing the meatballs were.. n nwe ordered food to share and the servings size were decent enough to share but not over the top a small but decent serving..we started with the mixed appetizer plate and the meatballs..the app plate was good has a wide selection for everyone to try something..we orderd two for our group and it was more then enough.. n nthe meatballs alone would get a 5 star, i absolutely loved them and the sauce it came in was amazing..i was somewhat selfish with the meatballs because they were so good. n ni split a plate of spaghetti with my daughter and it was good, could of used more sauce as they actually bring it out already split, but good nonetheless. n nservice is ok, waited about 20 minutes to get a glass of wine, on top of that it was kind of stuffy and average at best..compared to many other places in lv service was lacking.. n nall in all 3 stars is good, the place is really pricey for what you get..i doubt i will be back unless someone is adamant about going.","admiration, approval, confusion","[INST] A customer left us a 3-star review: 'came here with an open mind and a large group... n nwas not sure what to expect, but on our way over we read, on yelp of course, how amazing the meatballs were.. n nwe ordered food to share and the servings size were decent enough to share but not over the top a small but decent serving..we started with the mixed appetizer plate and the meatballs..the app plate was good has a wide selection for everyone to try something..we orderd two for our group and it was more then enough.. n nthe meatballs alone would get a 5 star, i absolutely loved them and the sauce it came in was amazing..i was somewhat selfish with the meatballs because they were so good. n ni split a plate of spaghetti with my daughter and it was good, could of used more sauce as they actually bring it out already split, but good nonetheless. n nservice is ok, waited about 20 minutes to get a glass of wine, on top of that it was kind of stuffy and average at best..compared to many other places in lv service was lacking.. n nall in all 3 stars is good, the place is really pricey for what you get..i doubt i will be back unless someone is adamant about going.' The customer feels admiration, approval, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'came here with an open mind and a large group... n nwas not sure what to expect, but on our way over we read, on yelp of course, how amazing the meatballs were.. n nwe ordered food to share and the servings size were decent enough to share but not over the top a small but decent serving..we started with the mixed appetizer plate and the meatballs..the app plate was good has a wide selection for everyone to try something..we orderd two for our group and it was more then enough.. n nthe meatballs alone would get a 5 star, i absolutely loved them and the sauce it came in was amazing..i was somewhat selfish with the meatballs because they were so good. n ni split a plate of spaghetti with my daughter and it was good, could of used more sauce as they actually bring it out already split, but good nonetheless. n nservice is ok, waited about 20 minutes to get a glass of wine, on top of that it was kind of stuffy and average at best..compared to many other places in lv service was lacking.. n nall in all 3 stars is good, the place is really pricey for what you get..i doubt i will be back unless someone is adamant about going.' The customer feels admiration, approval, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially encourage a return visit, consider the following suggestions:

1. Improve service speed: Address the issue of slow service by training staff to prioritize customer requests promptly, especially during peak hours.

2. Enhance ambiance: Make the dining environment more comfortable and inviting by adjusting temperature, seating arrangements, and decor to create a more enjoyable atmosphere.

3. Offer more generous portion sizes: Consider increasing the size of the servings, especially for shared dishes, to make customers feel they are getting better value for their money."
3,It's not the worst option for fast food style airport food. They have veggie tacos that provide reasonable portions and nice scoops of guacamole. The rice is awful and the salsa is more like pizza sauce. Although it's affordable and quick.,it's not the worst option for fast food style airport food. they have veggie tacos that provide reasonable portions and nice scoops of guacamole. the rice is awful and the salsa is more like pizza sauce. although it's affordable and quick.,"disgust, disapproval, neutral","[INST] A customer left us a 3-star review: 'it's not the worst option for fast food style airport food. they have veggie tacos that provide reasonable portions and nice scoops of guacamole. the rice is awful and the salsa is more like pizza sauce. although it's affordable and quick.' The customer feels disgust, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'it's not the worst option for fast food style airport food. they have veggie tacos that provide reasonable portions and nice scoops of guacamole. the rice is awful and the salsa is more like pizza sauce. although it's affordable and quick.' The customer feels disgust, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve the quality of rice: The customer found the rice to be awful. We can work on enhancing the taste, texture, and overall quality of our rice.

2. Revise the salsa recipe: The customer compared the salsa to pizza sauce, which suggests it may not be meeting their expectations for a salsa accompanying Mexican-style food. We can consider revising the recipe to better suit the tastes of our customers."
3,"Not the best whole foods i have ever been to because the layout is a little funky and I hate that bombed out minimall zone on Raintree, but I am a recent convert to the Whole 'price' Foods scene... I'll tell you what, I find that it is WORTH THE MONEY to get fresh ingredients and healthy alternatives than to go to Safeway or Albertsons and get crap that rots in my fridge. At least this way they actually get used. \n\nI actually now find myself cooking (and enjoying it), which says alot, because i am a lazy p.o.s... Also, the precooked stuff is really good and makes cooking for 1 so much easier...\n\nAlso, this whole \""Fry's has the best pre-cooked chicken\"" thing = BS... get one of those pre-cooked chickens at Whole Foods and it blows that Fry's shit out the freaking water.... albeit more expensive, but a whole chicken for 4.99 at fry's seems suspiciously cheap anyways...\n\nThings you MUST get at Whole Foods that you can't find many other places:\n-- Havea Corn Chips, if you havent found out about these yet, GET ON IT\n--ONE coconut water... Great tasting, Healthy, alternative to other sugary     drinks or soda\n--As mention above, pre-cooked chicken... wow\n--Pre-marinated Satay's/Kabobs at the meat counter (15 min BBQ awesomeness)","not the best whole foods i have ever been to because the layout is a little funky and i hate that bombed out minimall zone on raintree, but i am a recent convert to the whole 'price' foods scene... i'll tell you what, i find that it is worth the money to get fresh ingredients and healthy alternatives than to go to safeway or albertsons and get crap that rots in my fridge. at least this way they actually get used. n ni actually now find myself cooking and enjoying it , which says alot, because i am a lazy p.o.s... also, the precooked stuff is really good and makes cooking for 1 so much easier... n nalso, this whole fry's has the best pre cooked chicken thing bs... get one of those pre cooked chickens at whole foods and it blows that fry's shit out the freaking water.... albeit more expensive, but a whole chicken for 4.99 at fry's seems suspiciously cheap anyways... n nthings you must get at whole foods that you can't find many other places n havea corn chips, if you havent found out about these yet, get on it n one coconut water... great tasting, healthy, alternative to other sugary drinks or soda n as mention above, pre cooked chicken... wow n pre marinated satay's kabobs at the meat counter 15 min bbq awesomeness","joy, annoyance, approval","[INST] A customer left us a 3-star review: 'not the best whole foods i have ever been to because the layout is a little funky and i hate that bombed out minimall zone on raintree, but i am a recent convert to the whole 'price' foods scene... i'll tell you what, i find that it is worth the money to get fresh ingredients and healthy alternatives than to go to safeway or albertsons and get crap that rots in my fridge. at least this way they actually get used. n ni actually now find myself cooking and enjoying it , which says alot, because i am a lazy p.o.s... also, the precooked stuff is really good and makes cooking for 1 so much easier... n nalso, this whole fry's has the best pre cooked chicken thing bs... get one of those pre cooked chickens at whole foods and it blows that fry's shit out the freaking water.... albeit more expensive, but a whole chicken for 4.99 at fry's seems suspiciously cheap anyways... n nthings you must get at whole foods that you can't find many other places n havea corn chips, if you havent found out about these yet, get on it n one coconut water... great tasting, healthy, alternative to other sugary drinks or soda n as mention above, pre cooked chicken... wow n pre marinated satay's kabobs at the meat counter 15 min bbq awesomeness' The customer feels joy, annoyance, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'not the best whole foods i have ever been to because the layout is a little funky and i hate that bombed out minimall zone on raintree, but i am a recent convert to the whole 'price' foods scene... i'll tell you what, i find that it is worth the money to get fresh ingredients and healthy alternatives than to go to safeway or albertsons and get crap that rots in my fridge. at least this way they actually get used. n ni actually now find myself cooking and enjoying it , which says alot, because i am a lazy p.o.s... also, the precooked stuff is really good and makes cooking for 1 so much easier... n nalso, this whole fry's has the best pre cooked chicken thing bs... get one of those pre cooked chickens at whole foods and it blows that fry's shit out the freaking water.... albeit more expensive, but a whole chicken for 4.99 at fry's seems suspiciously cheap anyways... n nthings you must get at whole foods that you can't find many other places n havea corn chips, if you havent found out about these yet, get on it n one coconut water... great tasting, healthy, alternative to other sugary drinks or soda n as mention above, pre cooked chicken... wow n pre marinated satay's kabobs at the meat counter 15 min bbq awesomeness' The customer feels joy, annoyance, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Layout Improvement: Address the customer's concern about the store layout by making it more user-friendly and easy to navigate. This could involve reorganizing shelves, improving signage, or providing store maps.

2. Address Negative Perception of Location: The customer mentions disliking the location near the bombed-out mall. While we may not be able to change the location, we can work on creating a more welcoming and pleasant in-store environment to offset this perception."
3,"Gigantic tourist trap, but I suppose it's fun for the kids. Pretty much M&M logos plastered on every item imaginable, but the wall of M&Ms is pretty impressive. If you only want a few candies, get them somewhere else, as waiting in the lines to check out can take a while, and $12.99/lb for M&Ms isn't a great deal. Good to go to at least once, I suppose.","gigantic tourist trap, but i suppose it's fun for the kids. pretty much m m logos plastered on every item imaginable, but the wall of m ms is pretty impressive. if you only want a few candies, get them somewhere else, as waiting in the lines to check out can take a while, and 12.99 lb for m ms isn't a great deal. good to go to at least once, i suppose.","joy, admiration, amusement","[INST] A customer left us a 3-star review: 'gigantic tourist trap, but i suppose it's fun for the kids. pretty much m m logos plastered on every item imaginable, but the wall of m ms is pretty impressive. if you only want a few candies, get them somewhere else, as waiting in the lines to check out can take a while, and 12.99 lb for m ms isn't a great deal. good to go to at least once, i suppose.' The customer feels joy, admiration, amusement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'gigantic tourist trap, but i suppose it's fun for the kids. pretty much m m logos plastered on every item imaginable, but the wall of m ms is pretty impressive. if you only want a few candies, get them somewhere else, as waiting in the lines to check out can take a while, and 12.99 lb for m ms isn't a great deal. good to go to at least once, i suppose.' The customer feels joy, admiration, amusement. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Reduce wait times at checkout by increasing the number of cashiers or implementing a more efficient checkout process.

2. Offer smaller, more affordable M&M's packages for those who only want a few candies.

3. Minimize the number of M&M's logos on non-essential items to create a more streamlined and less overwhelming shopping environment.

4. Consider offering unique, exclusive, or limited-edition M&M's products to entice customers and create a sense of value."
3,"My go to place for soup dumplings in Vegas.. The only other place I've tried was China Mama and I thought the XLBs were way better here! However, for the last two times I've been there, the XLBs were so big that they were all stuck together in the steamer and it was like playing XLB jenga to try to pick up a piece of XLB without breaking the skin. As any XLB connoisseur would know, you might as well just not eat the XLB if the skin breaks and all the soup is wasted. I mentioned this to the server, and he just said \""yeah... Because they are bigger\"". Well duh. \n\nAnyways, it was good while it lasted. I will be searching out other places to satisfy my XLB cravings. And if I can't find any other good places, I might come back here one day and pray that their XLBs are no longer stuck together.","my go to place for soup dumplings in vegas.. the only other place i've tried was china mama and i thought the xlbs were way better here! however, for the last two times i've been there, the xlbs were so big that they were all stuck together in the steamer and it was like playing xlb jenga to try to pick up a piece of xlb without breaking the skin. as any xlb connoisseur would know, you might as well just not eat the xlb if the skin breaks and all the soup is wasted. i mentioned this to the server, and he just said yeah... because they are bigger . well duh. n nanyways, it was good while it lasted. i will be searching out other places to satisfy my xlb cravings. and if i can't find any other good places, i might come back here one day and pray that their xlbs are no longer stuck together.","neutral, realization, disapproval","[INST] A customer left us a 3-star review: 'my go to place for soup dumplings in vegas.. the only other place i've tried was china mama and i thought the xlbs were way better here! however, for the last two times i've been there, the xlbs were so big that they were all stuck together in the steamer and it was like playing xlb jenga to try to pick up a piece of xlb without breaking the skin. as any xlb connoisseur would know, you might as well just not eat the xlb if the skin breaks and all the soup is wasted. i mentioned this to the server, and he just said yeah... because they are bigger . well duh. n nanyways, it was good while it lasted. i will be searching out other places to satisfy my xlb cravings. and if i can't find any other good places, i might come back here one day and pray that their xlbs are no longer stuck together.' The customer feels neutral, realization, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'my go to place for soup dumplings in vegas.. the only other place i've tried was china mama and i thought the xlbs were way better here! however, for the last two times i've been there, the xlbs were so big that they were all stuck together in the steamer and it was like playing xlb jenga to try to pick up a piece of xlb without breaking the skin. as any xlb connoisseur would know, you might as well just not eat the xlb if the skin breaks and all the soup is wasted. i mentioned this to the server, and he just said yeah... because they are bigger . well duh. n nanyways, it was good while it lasted. i will be searching out other places to satisfy my xlb cravings. and if i can't find any other good places, i might come back here one day and pray that their xlbs are no longer stuck together.' The customer feels neutral, realization, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the issue: Acknowledge the customer's feedback and express our concern about the quality of the xlbs during their recent visits.

2. Offer a solution: Suggest a meeting with the kitchen team to discuss the size and preparation of the xlbs to ensure they are not sticking together in the steamer.

3. Show appreciation: Thank the customer for their valuable feedback and express our hope that they will give us another chance to serve them better in the future."
3,"We were originally going to cook Friday night, but it got late by the time we were heading home, so I decided to pick up some food from China Town on the way.  \n\nI went in and there were two people actually eating at the restaurant, the rest were in line or waiting for their take out.  It seems like that is the thing there as the phone was constantly ringing for more orders.  They had a buffet, but I'm not sure when it is set up as it was not during the time I went, which shocks me with it being a Friday night. \n\nI ordered my normal, you got it, sesame chicken.  Also ordered beef and broccoli.  With the number of people waiting and the calls coming in, the order was ready in 5 minutes.  That's great, but should that be questionable???  Maybe the whole Americanized Chinese part.  Both entrees were good and I like that they had a little extra sauce for putting on rice. They also made for good leftovers - not dried out!\n\nI would go back here for convenience, but I still have some other Chinese places that I just like a lot more, so I will reserve those for the 4 and 5 stars.","we were originally going to cook friday night, but it got late by the time we were heading home, so i decided to pick up some food from china town on the way. n ni went in and there were two people actually eating at the restaurant, the rest were in line or waiting for their take out. it seems like that is the thing there as the phone was constantly ringing for more orders. they had a buffet, but i'm not sure when it is set up as it was not during the time i went, which shocks me with it being a friday night. n ni ordered my normal, you got it, sesame chicken. also ordered beef and broccoli. with the number of people waiting and the calls coming in, the order was ready in 5 minutes. that's great, but should that be questionable??? maybe the whole americanized chinese part. both entrees were good and i like that they had a little extra sauce for putting on rice. they also made for good leftovers not dried out! n ni would go back here for convenience, but i still have some other chinese places that i just like a lot more, so i will reserve those for the 4 and 5 stars.","surprise, neutral, confusion","[INST] A customer left us a 3-star review: 'we were originally going to cook friday night, but it got late by the time we were heading home, so i decided to pick up some food from china town on the way. n ni went in and there were two people actually eating at the restaurant, the rest were in line or waiting for their take out. it seems like that is the thing there as the phone was constantly ringing for more orders. they had a buffet, but i'm not sure when it is set up as it was not during the time i went, which shocks me with it being a friday night. n ni ordered my normal, you got it, sesame chicken. also ordered beef and broccoli. with the number of people waiting and the calls coming in, the order was ready in 5 minutes. that's great, but should that be questionable??? maybe the whole americanized chinese part. both entrees were good and i like that they had a little extra sauce for putting on rice. they also made for good leftovers not dried out! n ni would go back here for convenience, but i still have some other chinese places that i just like a lot more, so i will reserve those for the 4 and 5 stars.' The customer feels surprise, neutral, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'we were originally going to cook friday night, but it got late by the time we were heading home, so i decided to pick up some food from china town on the way. n ni went in and there were two people actually eating at the restaurant, the rest were in line or waiting for their take out. it seems like that is the thing there as the phone was constantly ringing for more orders. they had a buffet, but i'm not sure when it is set up as it was not during the time i went, which shocks me with it being a friday night. n ni ordered my normal, you got it, sesame chicken. also ordered beef and broccoli. with the number of people waiting and the calls coming in, the order was ready in 5 minutes. that's great, but should that be questionable??? maybe the whole americanized chinese part. both entrees were good and i like that they had a little extra sauce for putting on rice. they also made for good leftovers not dried out! n ni would go back here for convenience, but i still have some other chinese places that i just like a lot more, so i will reserve those for the 4 and 5 stars.' The customer feels surprise, neutral, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Clarify buffet hours: Make sure the buffet hours are clearly displayed on the website and in the restaurant to avoid confusion.

2. Increase seating capacity: To create a more welcoming atmosphere, we could consider expanding the seating area to accommodate more diners, making it feel less like a takeout-focused establishment.

3. Improve ambiance: Enhancing the overall dining experience by adding decor, music, or other elements that create a more inviting atmosphere could help attract more diners and make them feel more comfortable."
3,Not my favorite Hilton but I appreciate that the hotel is on the far end of the strip with no casino. Made it seem more like a relaxing vacation. The rooms were affordable in price but the spa is a different story. We're Hilton fans and will visit this hotel again.,not my favorite hilton but i appreciate that the hotel is on the far end of the strip with no casino. made it seem more like a relaxing vacation. the rooms were affordable in price but the spa is a different story. we're hilton fans and will visit this hotel again.,"admiration, approval, gratitude","[INST] A customer left us a 3-star review: 'not my favorite hilton but i appreciate that the hotel is on the far end of the strip with no casino. made it seem more like a relaxing vacation. the rooms were affordable in price but the spa is a different story. we're hilton fans and will visit this hotel again.' The customer feels admiration, approval, gratitude. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'not my favorite hilton but i appreciate that the hotel is on the far end of the strip with no casino. made it seem more like a relaxing vacation. the rooms were affordable in price but the spa is a different story. we're hilton fans and will visit this hotel again.' The customer feels admiration, approval, gratitude. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and encourage repeat visits, consider the following improvements:

1. Enhance the spa services: Investigate customer feedback and make necessary improvements to the spa facilities and services to meet customer expectations.

2. Maintain affordable room rates: Continue offering competitive room prices to cater to budget-conscious customers.

3. Offer additional relaxation options: Consider adding more amenities or services that promote relaxation, such as a quiet lounge area, yoga classes, or a meditation garden.

4. Improve communication: Ensure that guests are informed about all available amenities and services, including the spa, to help manage expectations and encourage usage."
3,"I agree that it's not bad, and for a starving college student like myself, you can't beat the price! \nI had the General Chao's chicken meal deal thingy, they give you a lot of food for cheap and it's not bad mannnn... $5.45\nSo if you're in the hood, (a.k.a. UNLV) lookin for somethin good, try China Joe's.","i agree that it's not bad, and for a starving college student like myself, you can't beat the price! ni had the general chao's chicken meal deal thingy, they give you a lot of food for cheap and it's not bad mannnn... 5.45 nso if you're in the hood, a.k.a. unlv lookin for somethin good, try china joe's.","approval, neutral, admiration","[INST] A customer left us a 3-star review: 'i agree that it's not bad, and for a starving college student like myself, you can't beat the price! ni had the general chao's chicken meal deal thingy, they give you a lot of food for cheap and it's not bad mannnn... 5.45 nso if you're in the hood, a.k.a. unlv lookin for somethin good, try china joe's.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i agree that it's not bad, and for a starving college student like myself, you can't beat the price! ni had the general chao's chicken meal deal thingy, they give you a lot of food for cheap and it's not bad mannnn... 5.45 nso if you're in the hood, a.k.a. unlv lookin for somethin good, try china joe's.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at China Joe's, consider the following actions:

1. Consistency: Ensure that the quality of the General Tso's Chicken meal deal remains consistent across all locations, especially the UNLV area.

2. Portion Control: Maintain the current generous portion sizes, as the customer appreciates the value for the price.

3. Cleanliness and Ambiance: Enhance the dining environment to create a more welcoming and enjoyable experience for students, especially those in the UNLV area.

4. Customer Service: Train staff to provide friendly and attentive service, making customers feel valued and appreciated."
3,"I think I'm a little bias because I loved this casino when it was Aladdin, but I just feel like ever since PH has taken over, it hasn't been quite the same. They try to jazz up the interior by putting in deep rich colored carpets and a very Hollywood and/or nightlife-like atmosphere, but for the most part the casino looks the same and all the slots are still old. \n\nThe rooms I would imagine to be quite nice but PH is always a must visit for me every time I come to Vegas simply because I'm a big fan of the Miracle Mile shops. I love that there are so many stores, normal stores at that, which sell normal people underpriced, on sale and great size selection items. I love that they kept the thunderstorms in the shops. Mostly though, I love the random strips of casino through the shopping so when you're tired, you can take a seat, lose some money, and keep going!\n\nThe casino is arranged in an ok fashion, they somehow have a Pink's hot dogs stand outside although I'm not sure how authentic it really is ... The buffet is the same and I still like it, but I don't think it has *as* much variety as before. Their shows are somewhat lackluster as compared to other casinos. I don't know that I would necessarily stay here again, but if there was some killer deal it's definitely not a BAD hotel to be at.","i think i'm a little bias because i loved this casino when it was aladdin, but i just feel like ever since ph has taken over, it hasn't been quite the same. they try to jazz up the interior by putting in deep rich colored carpets and a very hollywood and or nightlife like atmosphere, but for the most part the casino looks the same and all the slots are still old. n nthe rooms i would imagine to be quite nice but ph is always a must visit for me every time i come to vegas simply because i'm a big fan of the miracle mile shops. i love that there are so many stores, normal stores at that, which sell normal people underpriced, on sale and great size selection items. i love that they kept the thunderstorms in the shops. mostly though, i love the random strips of casino through the shopping so when you're tired, you can take a seat, lose some money, and keep going! n nthe casino is arranged in an ok fashion, they somehow have a pink's hot dogs stand outside although i'm not sure how authentic it really is ... the buffet is the same and i still like it, but i don't think it has as much variety as before. their shows are somewhat lackluster as compared to other casinos. i don't know that i would necessarily stay here again, but if there was some killer deal it's definitely not a bad hotel to be at.","love, approval, admiration","[INST] A customer left us a 3-star review: 'i think i'm a little bias because i loved this casino when it was aladdin, but i just feel like ever since ph has taken over, it hasn't been quite the same. they try to jazz up the interior by putting in deep rich colored carpets and a very hollywood and or nightlife like atmosphere, but for the most part the casino looks the same and all the slots are still old. n nthe rooms i would imagine to be quite nice but ph is always a must visit for me every time i come to vegas simply because i'm a big fan of the miracle mile shops. i love that there are so many stores, normal stores at that, which sell normal people underpriced, on sale and great size selection items. i love that they kept the thunderstorms in the shops. mostly though, i love the random strips of casino through the shopping so when you're tired, you can take a seat, lose some money, and keep going! n nthe casino is arranged in an ok fashion, they somehow have a pink's hot dogs stand outside although i'm not sure how authentic it really is ... the buffet is the same and i still like it, but i don't think it has as much variety as before. their shows are somewhat lackluster as compared to other casinos. i don't know that i would necessarily stay here again, but if there was some killer deal it's definitely not a bad hotel to be at.' The customer feels love, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i think i'm a little bias because i loved this casino when it was aladdin, but i just feel like ever since ph has taken over, it hasn't been quite the same. they try to jazz up the interior by putting in deep rich colored carpets and a very hollywood and or nightlife like atmosphere, but for the most part the casino looks the same and all the slots are still old. n nthe rooms i would imagine to be quite nice but ph is always a must visit for me every time i come to vegas simply because i'm a big fan of the miracle mile shops. i love that there are so many stores, normal stores at that, which sell normal people underpriced, on sale and great size selection items. i love that they kept the thunderstorms in the shops. mostly though, i love the random strips of casino through the shopping so when you're tired, you can take a seat, lose some money, and keep going! n nthe casino is arranged in an ok fashion, they somehow have a pink's hot dogs stand outside although i'm not sure how authentic it really is ... the buffet is the same and i still like it, but i don't think it has as much variety as before. their shows are somewhat lackluster as compared to other casinos. i don't know that i would necessarily stay here again, but if there was some killer deal it's definitely not a bad hotel to be at.' The customer feels love, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Maintain the unique charm of the casino: The customer seems to appreciate the casino's history and character, so efforts should be made to preserve and enhance these aspects.

2. Update the slots: The customer mentions that the slots are old, so consider updating the slot machines to more modern ones with a wider variety of games.

3. Enhance the buffet offerings: The customer suggests that the buffet lacks variety compared to before. Offering a more diverse selection of dishes could help improve their experience."
3,"I miss Dim Sum. New Orleans is not a place to live if it's a staple in your diet. I loved the hustle and bustle of Asian familes and the harried staff. The dumplings themselves were good, the tea piping hot, but wished we had ordered some broccoli.\n\nThat is all.","i miss dim sum. new orleans is not a place to live if it's a staple in your diet. i loved the hustle and bustle of asian familes and the harried staff. the dumplings themselves were good, the tea piping hot, but wished we had ordered some broccoli. n nthat is all.","love, desire, disappointment","[INST] A customer left us a 3-star review: 'i miss dim sum. new orleans is not a place to live if it's a staple in your diet. i loved the hustle and bustle of asian familes and the harried staff. the dumplings themselves were good, the tea piping hot, but wished we had ordered some broccoli. n nthat is all.' The customer feels love, desire, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i miss dim sum. new orleans is not a place to live if it's a staple in your diet. i loved the hustle and bustle of asian familes and the harried staff. the dumplings themselves were good, the tea piping hot, but wished we had ordered some broccoli. n nthat is all.' The customer feels love, desire, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Expand menu options: Offer a wider variety of dishes, including vegetarian options like broccoli, to cater to diverse dietary preferences.

2. Highlight cultural atmosphere: Emphasize the lively, authentic Asian atmosphere in your restaurant to create an environment that the customer enjoys.

3. Provide menu recommendations: Train staff to suggest popular dishes and combinations to help customers make informed decisions and avoid potential disappointments.

4. Enhance communication: Improve communication with customers about menu items, preparation, and ingredients to ensure they have a clear understanding of what they are ordering."
3,"Sunflower is now Sprouts after being bought out. And I'm not so sure the changes Sprouts introduced are better. This location carries a limited line of Boar's Head Deli Meats and a few cheeses. The meat and seafood counter is also a bit on the smallish side as well but staffed by some friendly people. The bulk of their floor space seems to be taken up by fresh produce...and while prices are not exactly cheap, they are competitive with or cheaper than Whole Foods. \n\nSince Sprouts took over their supplement selection seems to have dropped in quality and selection. Case in point: Kava Kava. Where before I had 5 different choices in capsules alone, on my last visit I only found 2. And the brands they did carry were not ones I would buy. If you need basic supplements to start out this is a good location to explore. But if you've got experience with supplements you may find this selection to be a little on the pathetic side. \n\nAs much as I want to like this place, 3 Stars is the best I can give them.","sunflower is now sprouts after being bought out. and i'm not so sure the changes sprouts introduced are better. this location carries a limited line of boar's head deli meats and a few cheeses. the meat and seafood counter is also a bit on the smallish side as well but staffed by some friendly people. the bulk of their floor space seems to be taken up by fresh produce...and while prices are not exactly cheap, they are competitive with or cheaper than whole foods. n nsince sprouts took over their supplement selection seems to have dropped in quality and selection. case in point kava kava. where before i had 5 different choices in capsules alone, on my last visit i only found 2. and the brands they did carry were not ones i would buy. if you need basic supplements to start out this is a good location to explore. but if you've got experience with supplements you may find this selection to be a little on the pathetic side. n nas much as i want to like this place, 3 stars is the best i can give them.","neutral, confusion, disapproval","[INST] A customer left us a 3-star review: 'sunflower is now sprouts after being bought out. and i'm not so sure the changes sprouts introduced are better. this location carries a limited line of boar's head deli meats and a few cheeses. the meat and seafood counter is also a bit on the smallish side as well but staffed by some friendly people. the bulk of their floor space seems to be taken up by fresh produce...and while prices are not exactly cheap, they are competitive with or cheaper than whole foods. n nsince sprouts took over their supplement selection seems to have dropped in quality and selection. case in point kava kava. where before i had 5 different choices in capsules alone, on my last visit i only found 2. and the brands they did carry were not ones i would buy. if you need basic supplements to start out this is a good location to explore. but if you've got experience with supplements you may find this selection to be a little on the pathetic side. n nas much as i want to like this place, 3 stars is the best i can give them.' The customer feels neutral, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'sunflower is now sprouts after being bought out. and i'm not so sure the changes sprouts introduced are better. this location carries a limited line of boar's head deli meats and a few cheeses. the meat and seafood counter is also a bit on the smallish side as well but staffed by some friendly people. the bulk of their floor space seems to be taken up by fresh produce...and while prices are not exactly cheap, they are competitive with or cheaper than whole foods. n nsince sprouts took over their supplement selection seems to have dropped in quality and selection. case in point kava kava. where before i had 5 different choices in capsules alone, on my last visit i only found 2. and the brands they did carry were not ones i would buy. if you need basic supplements to start out this is a good location to explore. but if you've got experience with supplements you may find this selection to be a little on the pathetic side. n nas much as i want to like this place, 3 stars is the best i can give them.' The customer feels neutral, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address the concern about the change from Sunflower to Sprouts: Acknowledge the customer's feelings about the change and assure them that you value their feedback. Explain any improvements or benefits that have come with the transition to Sprouts, such as competitive pricing, competitive produce selection, and friendly staff.

2. Improve the deli meat and seafood selection: Expand the selection of Boar's Head deli meats and cheeses, as well as the meat and seafood counter, to cater to a wider range of customer preferences."
3,"I was surprised how small the rooms were! We're from NYC and were expecting hotel rooms in Pittsburgh to be bigger than what we're used to but this hotel disappointed. We were given a room on the executive level which one would think are bigger rooms but the only difference was there was a Sky Lounge just for the executive level. But we stayed over Christmas weekend and the lounge was closed the whole time. And there's no fridge in the room!!! What kind of hotel doesn't have a fridge in the rooms these days? FAIL! We did have a nice view of \""The Point\"" and can see Heinz Field from our window and it's only a 10-15 min walk from the hotel -- those are the only 2 reasons I give this place a 3. Glad I booked this hotel through HW otherwise, I woudn't pay regular price. The front desk also wasn't very helpful. I asked about the shuttle (that they brag about on the website) going to the casino and she didn't know their schedule. She even told me to go on the internet to look for the casino phone # (because she didn't have it) to get shuttle info myself. Seriously??!?!","i was surprised how small the rooms were! we're from nyc and were expecting hotel rooms in pittsburgh to be bigger than what we're used to but this hotel disappointed. we were given a room on the executive level which one would think are bigger rooms but the only difference was there was a sky lounge just for the executive level. but we stayed over christmas weekend and the lounge was closed the whole time. and there's no fridge in the room!!! what kind of hotel doesn't have a fridge in the rooms these days? fail! we did have a nice view of the point and can see heinz field from our window and it's only a 10 15 min walk from the hotel those are the only 2 reasons i give this place a 3. glad i booked this hotel through hw otherwise, i woudn't pay regular price. the front desk also wasn't very helpful. i asked about the shuttle that they brag about on the website going to the casino and she didn't know their schedule. she even told me to go on the internet to look for the casino phone because she didn't have it to get shuttle info myself. seriously??!?!","disappointment, surprise, curiosity","[INST] A customer left us a 3-star review: 'i was surprised how small the rooms were! we're from nyc and were expecting hotel rooms in pittsburgh to be bigger than what we're used to but this hotel disappointed. we were given a room on the executive level which one would think are bigger rooms but the only difference was there was a sky lounge just for the executive level. but we stayed over christmas weekend and the lounge was closed the whole time. and there's no fridge in the room!!! what kind of hotel doesn't have a fridge in the rooms these days? fail! we did have a nice view of the point and can see heinz field from our window and it's only a 10 15 min walk from the hotel those are the only 2 reasons i give this place a 3. glad i booked this hotel through hw otherwise, i woudn't pay regular price. the front desk also wasn't very helpful. i asked about the shuttle that they brag about on the website going to the casino and she didn't know their schedule. she even told me to go on the internet to look for the casino phone because she didn't have it to get shuttle info myself. seriously??!?!' The customer feels disappointment, surprise, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i was surprised how small the rooms were! we're from nyc and were expecting hotel rooms in pittsburgh to be bigger than what we're used to but this hotel disappointed. we were given a room on the executive level which one would think are bigger rooms but the only difference was there was a sky lounge just for the executive level. but we stayed over christmas weekend and the lounge was closed the whole time. and there's no fridge in the room!!! what kind of hotel doesn't have a fridge in the rooms these days? fail! we did have a nice view of the point and can see heinz field from our window and it's only a 10 15 min walk from the hotel those are the only 2 reasons i give this place a 3. glad i booked this hotel through hw otherwise, i woudn't pay regular price. the front desk also wasn't very helpful. i asked about the shuttle that they brag about on the website going to the casino and she didn't know their schedule. she even told me to go on the internet to look for the casino phone because she didn't have it to get shuttle info myself. seriously??!?!' The customer feels disappointment, surprise, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Room Size: Address the concern about the size of the rooms, especially those on the executive level. If possible, consider offering larger rooms or upgrading the executive level rooms to meet customer expectations.

2. Amenities: Provide refrigerators in all rooms, as this is a common expectation for modern hotels.

3. Executive Lounge: Ensure that the executive lounge is open during peak times, such as holidays and weekends, and communicate this information clearly to guests.

4. Staff Training: Train front desk staff to provide accurate and helpful information, including shuttle schedules and contact information for local attractions."
3,"The food is really good, especially the bbq roll appetizer.  I would have given them at least 4 stars if it weren't for the fact that I felt like I was being recruited into a cult during my dining experience. It was creepy. I researched the place and it is associated with supreme master ching hai organization and on every shelf there is literature about it, and the tv is droning on with the station that the cult broadcasts from.  I really don't like when businesses mix religion with their product, I think it's really annoying and offensive. I don't mind a message promoting the reasons vegetarianism is healthful and compassionate toward life, but the cult thing is a bit much. I liked the food well enough to go back, but I won't go back because of the weird vibe. That's a shame.","the food is really good, especially the bbq roll appetizer. i would have given them at least 4 stars if it weren't for the fact that i felt like i was being recruited into a cult during my dining experience. it was creepy. i researched the place and it is associated with supreme master ching hai organization and on every shelf there is literature about it, and the tv is droning on with the station that the cult broadcasts from. i really don't like when businesses mix religion with their product, i think it's really annoying and offensive. i don't mind a message promoting the reasons vegetarianism is healthful and compassionate toward life, but the cult thing is a bit much. i liked the food well enough to go back, but i won't go back because of the weird vibe. that's a shame.","annoyance, disgust, admiration","[INST] A customer left us a 3-star review: 'the food is really good, especially the bbq roll appetizer. i would have given them at least 4 stars if it weren't for the fact that i felt like i was being recruited into a cult during my dining experience. it was creepy. i researched the place and it is associated with supreme master ching hai organization and on every shelf there is literature about it, and the tv is droning on with the station that the cult broadcasts from. i really don't like when businesses mix religion with their product, i think it's really annoying and offensive. i don't mind a message promoting the reasons vegetarianism is healthful and compassionate toward life, but the cult thing is a bit much. i liked the food well enough to go back, but i won't go back because of the weird vibe. that's a shame.' The customer feels annoyance, disgust, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the food is really good, especially the bbq roll appetizer. i would have given them at least 4 stars if it weren't for the fact that i felt like i was being recruited into a cult during my dining experience. it was creepy. i researched the place and it is associated with supreme master ching hai organization and on every shelf there is literature about it, and the tv is droning on with the station that the cult broadcasts from. i really don't like when businesses mix religion with their product, i think it's really annoying and offensive. i don't mind a message promoting the reasons vegetarianism is healthful and compassionate toward life, but the cult thing is a bit much. i liked the food well enough to go back, but i won't go back because of the weird vibe. that's a shame.' The customer feels annoyance, disgust, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, it would be best to separate the religious or philosophical messaging from the dining experience. Here are some suggestions:

1. Create a designated area for religious or philosophical literature and materials, separate from the dining area. This could be a quiet room or a separate section of the restaurant where customers can access the information if they are interested.

2. Offer a choice between a regular TV channel and a channel that broadcasts the cult's programming. This would allow customers who are not interested in the cult's message to avoid it during their dining experience.

3. Train staff to be sensitive to customers' preferences and feelings about religious or philosophical discussions."
3,"I would have to say that overall, it was just OK. I got the fish and fries. The fish was really oily, and the longer it set on my plate the soggier it got. The twisted potato appetizer was really good. My husband ordered some chicken wings with the buffalo sauce. For 79 cents apiece, they were really small chicken wings. My husband made a comment that they must be from cornish hens. Our meal total with drinks was $33. The service was good.","i would have to say that overall, it was just ok. i got the fish and fries. the fish was really oily, and the longer it set on my plate the soggier it got. the twisted potato appetizer was really good. my husband ordered some chicken wings with the buffalo sauce. for 79 cents apiece, they were really small chicken wings. my husband made a comment that they must be from cornish hens. our meal total with drinks was 33. the service was good.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'i would have to say that overall, it was just ok. i got the fish and fries. the fish was really oily, and the longer it set on my plate the soggier it got. the twisted potato appetizer was really good. my husband ordered some chicken wings with the buffalo sauce. for 79 cents apiece, they were really small chicken wings. my husband made a comment that they must be from cornish hens. our meal total with drinks was 33. the service was good.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i would have to say that overall, it was just ok. i got the fish and fries. the fish was really oily, and the longer it set on my plate the soggier it got. the twisted potato appetizer was really good. my husband ordered some chicken wings with the buffalo sauce. for 79 cents apiece, they were really small chicken wings. my husband made a comment that they must be from cornish hens. our meal total with drinks was 33. the service was good.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of food: Address the issue of oily fish by improving the cooking process to ensure it's properly drained and seasoned. This may involve adjusting the frying temperature or using a different cooking method.

2. Portion size: Consider offering larger portions for the chicken wings, or adjust the pricing to better reflect the size of the dish. Offering a variety of wing sizes or options could also cater to different preferences.

3. Consistency: Ensure that the quality of the food remains consistent throughout the meal, especially as it sits on the plate. This may involve improving the storage and presentation of dishes."
3,"Nice patio and large enough for a crowd.  X-mas lights and the water fountain reminds me of the Friends opening credit - Yes, I'll be there for you!\n\nCame here with my gang and it was buffet style but regardless I must rate the place. We had a nice baby green salad with some balsamic vinaigrette, but things went downhill from here fast. Let's start with the pork; Cough! Cough! (Pound the chest!).  Someone pass me some water cause as much as I chewed it didn't go down - It was so dry it soaked up my saliva! Atop of it were some chili flakes so that didn't help much. The stuffed chicken came with a nice creamy sauce, but I don't recall what it tasted like.  The pork overwhelmed me and to add insult to injury don't serve mashed potatoes to dry out my tongue more!\n\nRegardless, a friend of mine made a great point; we are served what we did not order.  Saved!  Therefore, I shall return on another visit to give my full report so stay tuned!","nice patio and large enough for a crowd. x mas lights and the water fountain reminds me of the friends opening credit yes, i'll be there for you! n ncame here with my gang and it was buffet style but regardless i must rate the place. we had a nice baby green salad with some balsamic vinaigrette, but things went downhill from here fast. let's start with the pork cough! cough! pound the chest! . someone pass me some water cause as much as i chewed it didn't go down it was so dry it soaked up my saliva! atop of it were some chili flakes so that didn't help much. the stuffed chicken came with a nice creamy sauce, but i don't recall what it tasted like. the pork overwhelmed me and to add insult to injury don't serve mashed potatoes to dry out my tongue more! n nregardless, a friend of mine made a great point we are served what we did not order. saved! therefore, i shall return on another visit to give my full report so stay tuned!","neutral, approval, admiration","[INST] A customer left us a 3-star review: 'nice patio and large enough for a crowd. x mas lights and the water fountain reminds me of the friends opening credit yes, i'll be there for you! n ncame here with my gang and it was buffet style but regardless i must rate the place. we had a nice baby green salad with some balsamic vinaigrette, but things went downhill from here fast. let's start with the pork cough! cough! pound the chest! . someone pass me some water cause as much as i chewed it didn't go down it was so dry it soaked up my saliva! atop of it were some chili flakes so that didn't help much. the stuffed chicken came with a nice creamy sauce, but i don't recall what it tasted like. the pork overwhelmed me and to add insult to injury don't serve mashed potatoes to dry out my tongue more! n nregardless, a friend of mine made a great point we are served what we did not order. saved! therefore, i shall return on another visit to give my full report so stay tuned!' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'nice patio and large enough for a crowd. x mas lights and the water fountain reminds me of the friends opening credit yes, i'll be there for you! n ncame here with my gang and it was buffet style but regardless i must rate the place. we had a nice baby green salad with some balsamic vinaigrette, but things went downhill from here fast. let's start with the pork cough! cough! pound the chest! . someone pass me some water cause as much as i chewed it didn't go down it was so dry it soaked up my saliva! atop of it were some chili flakes so that didn't help much. the stuffed chicken came with a nice creamy sauce, but i don't recall what it tasted like. the pork overwhelmed me and to add insult to injury don't serve mashed potatoes to dry out my tongue more! n nregardless, a friend of mine made a great point we are served what we did not order. saved! therefore, i shall return on another visit to give my full report so stay tuned!' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance the quality of the pork dish: The customer found the pork dry and difficult to swallow. We could consider adjusting the cooking method or marinade to make it more tender and flavorful.

2. Clarify menu items and orders: The customer mentioned being served dishes they did not order. It's essential to ensure accurate orders to avoid confusion and disappointment.

3. Improve communication with the kitchen: If the kitchen is aware of specific dietary needs or preferences, they can adjust the seasoning and preparation accordingly to cater to the customer's taste."
3,"Pizza is like sex.  Even if it's bad, it's still good.  That pretty much sums up how I feel about this place.  The pizza itself wasn't too bad.  I liked the garlic stuff they put on the crust.  I was disappointed that they screwed up my order and instead of pepperoni and garlic, I got pepperoni and olives.  They didn't even apologize or offer to give us a discount or anything.  We also tried their chicken fingers which were alright. Nothing special.  You could tell they were the cheaper ones.  For the price though, I'd go back again (2 med 2 topping pizzas, 5 fingers for $15).","pizza is like sex. even if it's bad, it's still good. that pretty much sums up how i feel about this place. the pizza itself wasn't too bad. i liked the garlic stuff they put on the crust. i was disappointed that they screwed up my order and instead of pepperoni and garlic, i got pepperoni and olives. they didn't even apologize or offer to give us a discount or anything. we also tried their chicken fingers which were alright. nothing special. you could tell they were the cheaper ones. for the price though, i'd go back again 2 med 2 topping pizzas, 5 fingers for 15 .","disappointment, neutral, admiration","[INST] A customer left us a 3-star review: 'pizza is like sex. even if it's bad, it's still good. that pretty much sums up how i feel about this place. the pizza itself wasn't too bad. i liked the garlic stuff they put on the crust. i was disappointed that they screwed up my order and instead of pepperoni and garlic, i got pepperoni and olives. they didn't even apologize or offer to give us a discount or anything. we also tried their chicken fingers which were alright. nothing special. you could tell they were the cheaper ones. for the price though, i'd go back again 2 med 2 topping pizzas, 5 fingers for 15 .' The customer feels disappointment, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'pizza is like sex. even if it's bad, it's still good. that pretty much sums up how i feel about this place. the pizza itself wasn't too bad. i liked the garlic stuff they put on the crust. i was disappointed that they screwed up my order and instead of pepperoni and garlic, i got pepperoni and olives. they didn't even apologize or offer to give us a discount or anything. we also tried their chicken fingers which were alright. nothing special. you could tell they were the cheaper ones. for the price though, i'd go back again 2 med 2 topping pizzas, 5 fingers for 15 .' The customer feels disappointment, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps can be taken:

1. Apologize for the mistake in the order and ensure it doesn't happen again.
2. Offer a sincere apology and a discount or complimentary item on their next visit as a gesture of goodwill.
3. Improve communication with the kitchen to ensure orders are accurately prepared.
4. Train staff on handling customer complaints and feedback effectively, including offering solutions and apologies.
5. Consider upgrading the quality of the chicken fingers to match the price and customer expectations.
6. Provide clear and accurate information about the toppings on the menu to avoid future misunderstandings."
3,"Generally, good restaurant.  However, went in the other day and ordered a vegetable sandwich.  i wanted a little protein to go with the sandwich, however, and my server flat our refused.  He would not even agree to bring out a separate, side of bacon for me to put on the sandwich myself.  This was just plain weird.","generally, good restaurant. however, went in the other day and ordered a vegetable sandwich. i wanted a little protein to go with the sandwich, however, and my server flat our refused. he would not even agree to bring out a separate, side of bacon for me to put on the sandwich myself. this was just plain weird.","disappointment, annoyance, disapproval","[INST] A customer left us a 3-star review: 'generally, good restaurant. however, went in the other day and ordered a vegetable sandwich. i wanted a little protein to go with the sandwich, however, and my server flat our refused. he would not even agree to bring out a separate, side of bacon for me to put on the sandwich myself. this was just plain weird.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'generally, good restaurant. however, went in the other day and ordered a vegetable sandwich. i wanted a little protein to go with the sandwich, however, and my server flat our refused. he would not even agree to bring out a separate, side of bacon for me to put on the sandwich myself. this was just plain weird.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Train staff on flexibility and customer service: Emphasize the importance of accommodating customer requests whenever possible, especially when it comes to dietary preferences or modifications.

2. Offer a variety of protein options: Expand the menu to include more protein options that can be added to vegetable sandwiches, such as grilled tofu, tempeh, or even a side of bacon for those who prefer it.

3. Encourage open communication: Encourage servers to communicate effectively with customers about menu options and limitations, and to be willing to discuss alternative solutions when a customer's request cannot be met."
3,"I'm a Gordon Ramsay fan, love all his shows and his passion for excellence.  He reminds me a bit of myself in my college years striving for perfection over the cast iron grill at Buffalo Wild Wings.\n\nBeing a fan I was excited to try this place.  What to order?  this was the hardest question to answer since the ACT.  I wanted a burger but thought I should get out of my comfort zone and try something a bit more British, so I went with the pie sampler.  I thought this was a great idea so I could sample all the taste Gordon has to offer but it backfired a bit because it really is just an appetizer, so I was still a bit hungry afterwards.  Each meat pie was about as good as a meat pie can get, but that's not saying much.  Looking back I should have ordered either a whole pie or the burger, or maybe the sampler and a burger.  My friend had a burger and it looked amazing, I stole some fries when he wasn't looking, very good.  I will be back to try the burger.","i'm a gordon ramsay fan, love all his shows and his passion for excellence. he reminds me a bit of myself in my college years striving for perfection over the cast iron grill at buffalo wild wings. n nbeing a fan i was excited to try this place. what to order? this was the hardest question to answer since the act. i wanted a burger but thought i should get out of my comfort zone and try something a bit more british, so i went with the pie sampler. i thought this was a great idea so i could sample all the taste gordon has to offer but it backfired a bit because it really is just an appetizer, so i was still a bit hungry afterwards. each meat pie was about as good as a meat pie can get, but that's not saying much. looking back i should have ordered either a whole pie or the burger, or maybe the sampler and a burger. my friend had a burger and it looked amazing, i stole some fries when he wasn't looking, very good. i will be back to try the burger.","excitement, love, curiosity","[INST] A customer left us a 3-star review: 'i'm a gordon ramsay fan, love all his shows and his passion for excellence. he reminds me a bit of myself in my college years striving for perfection over the cast iron grill at buffalo wild wings. n nbeing a fan i was excited to try this place. what to order? this was the hardest question to answer since the act. i wanted a burger but thought i should get out of my comfort zone and try something a bit more british, so i went with the pie sampler. i thought this was a great idea so i could sample all the taste gordon has to offer but it backfired a bit because it really is just an appetizer, so i was still a bit hungry afterwards. each meat pie was about as good as a meat pie can get, but that's not saying much. looking back i should have ordered either a whole pie or the burger, or maybe the sampler and a burger. my friend had a burger and it looked amazing, i stole some fries when he wasn't looking, very good. i will be back to try the burger.' The customer feels excitement, love, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i'm a gordon ramsay fan, love all his shows and his passion for excellence. he reminds me a bit of myself in my college years striving for perfection over the cast iron grill at buffalo wild wings. n nbeing a fan i was excited to try this place. what to order? this was the hardest question to answer since the act. i wanted a burger but thought i should get out of my comfort zone and try something a bit more british, so i went with the pie sampler. i thought this was a great idea so i could sample all the taste gordon has to offer but it backfired a bit because it really is just an appetizer, so i was still a bit hungry afterwards. each meat pie was about as good as a meat pie can get, but that's not saying much. looking back i should have ordered either a whole pie or the burger, or maybe the sampler and a burger. my friend had a burger and it looked amazing, i stole some fries when he wasn't looking, very good. i will be back to try the burger.' The customer feels excitement, love, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Clarify the portion sizes of your dishes, especially the pie sampler, to ensure customers understand it is an appetizer and not a main course.

2. Offer recommendations to customers who are unsure about what to order, especially those who are new to your menu. In this case, the customer might have benefited from a suggestion to order a whole pie or a burger along with the sampler.

3. Highlight popular dishes, such as the burger in this case, to catch the attention of customers who are excited about trying new things but still want to stay within their comfort zone."
3,Been here a few times since my last review. I am quickly losing interest as my last couple of subs have been very lackluster. I usually order the buffalo chicken sub on white bread with American cheese toasted. Sometimes I get it with spicy ranch. \n\nThe last time that I ordered this sub it came drowning in buffalo sauce with maybe four slices of meat. The meat to sauce ratio was horrible. I went out on a limb on another visit and ordered the roast beef French dip. The roast beef was bad. It tasted old and had that oil spill look to it that old roast beef sometimes gets. I have had good and bad experiences here. Lately it has been bad. I really wanted to like this place. I like the idea but the consistency is not in place. I hope that this location can improve.\n\nWhich Wich maybe has one chance to win me back. That is all I am giving them.,been here a few times since my last review. i am quickly losing interest as my last couple of subs have been very lackluster. i usually order the buffalo chicken sub on white bread with american cheese toasted. sometimes i get it with spicy ranch. n nthe last time that i ordered this sub it came drowning in buffalo sauce with maybe four slices of meat. the meat to sauce ratio was horrible. i went out on a limb on another visit and ordered the roast beef french dip. the roast beef was bad. it tasted old and had that oil spill look to it that old roast beef sometimes gets. i have had good and bad experiences here. lately it has been bad. i really wanted to like this place. i like the idea but the consistency is not in place. i hope that this location can improve. n nwhich wich maybe has one chance to win me back. that is all i am giving them.,"disgust, annoyance, disappointment","[INST] A customer left us a 3-star review: 'been here a few times since my last review. i am quickly losing interest as my last couple of subs have been very lackluster. i usually order the buffalo chicken sub on white bread with american cheese toasted. sometimes i get it with spicy ranch. n nthe last time that i ordered this sub it came drowning in buffalo sauce with maybe four slices of meat. the meat to sauce ratio was horrible. i went out on a limb on another visit and ordered the roast beef french dip. the roast beef was bad. it tasted old and had that oil spill look to it that old roast beef sometimes gets. i have had good and bad experiences here. lately it has been bad. i really wanted to like this place. i like the idea but the consistency is not in place. i hope that this location can improve. n nwhich wich maybe has one chance to win me back. that is all i am giving them.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'been here a few times since my last review. i am quickly losing interest as my last couple of subs have been very lackluster. i usually order the buffalo chicken sub on white bread with american cheese toasted. sometimes i get it with spicy ranch. n nthe last time that i ordered this sub it came drowning in buffalo sauce with maybe four slices of meat. the meat to sauce ratio was horrible. i went out on a limb on another visit and ordered the roast beef french dip. the roast beef was bad. it tasted old and had that oil spill look to it that old roast beef sometimes gets. i have had good and bad experiences here. lately it has been bad. i really wanted to like this place. i like the idea but the consistency is not in place. i hope that this location can improve. n nwhich wich maybe has one chance to win me back. that is all i am giving them.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistency: Ensure that the quality of food is consistent across all visits. This includes the quantity and quality of ingredients, especially in popular items like the Buffalo Chicken Sub.

2. Meat to Sauce Ratio: Pay attention to the balance between sauce and meat in dishes, especially in the Buffalo Chicken Sub. Aim for a more balanced ratio to prevent the dish from being drowned in sauce.

3. Freshness: Ensure that all ingredients, particularly meat, are fresh and of high quality. This can help prevent the ""old"" taste and ""oil spill"" appearance that the customer mentioned."
3,"J'ai command\u00e9 via Just-Eat.ca\n\nLa bouffe \u00e9tait super bonne. les burritos plut\u00f4t bourratifs mais en m\u00eame temps tr\u00e8s go\u00fbteux ! C'est la premi\u00e8re fois que j'en mangeait un avec du riz dedans, disons que la moiti\u00e9 c'est amplement, m\u00eame pour un grand app\u00e9tit ! Pour 11$ c'est facilement s\u00e9parable en 2, donc tr\u00e8s \u00e9conomique.\nJ'avais command\u00e9 une soupe aussi mais je ne l'ai jamais eue :( m\u00eame si j'ai pay\u00e9 pour...). Le gars m'a dit qu'il viendrait me la porter plus tard mais il n'est jamais venu donc, je retranche une \u00e9toile car j'ai gaspill\u00e9 de l'argent. La prochaine fois je ne commanderai pas mais j'irai directement la bas,  a la place.","j'ai command u00e9 via just eat.ca n nla bouffe u00e9tait super bonne. les burritos plut u00f4t bourratifs mais en m u00eame temps tr u00e8s go u00fbteux ! c'est la premi u00e8re fois que j'en mangeait un avec du riz dedans, disons que la moiti u00e9 c'est amplement, m u00eame pour un grand app u00e9tit ! pour 11 c'est facilement s u00e9parable en 2, donc tr u00e8s u00e9conomique. nj'avais command u00e9 une soupe aussi mais je ne l'ai jamais eue m u00eame si j'ai pay u00e9 pour... . le gars m'a dit qu'il viendrait me la porter plus tard mais il n'est jamais venu donc, je retranche une u00e9toile car j'ai gaspill u00e9 de l'argent. la prochaine fois je ne commanderai pas mais j'irai directement la bas, a la place.","neutral, approval, realization","[INST] A customer left us a 3-star review: 'j'ai command u00e9 via just eat.ca n nla bouffe u00e9tait super bonne. les burritos plut u00f4t bourratifs mais en m u00eame temps tr u00e8s go u00fbteux ! c'est la premi u00e8re fois que j'en mangeait un avec du riz dedans, disons que la moiti u00e9 c'est amplement, m u00eame pour un grand app u00e9tit ! pour 11 c'est facilement s u00e9parable en 2, donc tr u00e8s u00e9conomique. nj'avais command u00e9 une soupe aussi mais je ne l'ai jamais eue m u00eame si j'ai pay u00e9 pour... . le gars m'a dit qu'il viendrait me la porter plus tard mais il n'est jamais venu donc, je retranche une u00e9toile car j'ai gaspill u00e9 de l'argent. la prochaine fois je ne commanderai pas mais j'irai directement la bas, a la place.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'j'ai command u00e9 via just eat.ca n nla bouffe u00e9tait super bonne. les burritos plut u00f4t bourratifs mais en m u00eame temps tr u00e8s go u00fbteux ! c'est la premi u00e8re fois que j'en mangeait un avec du riz dedans, disons que la moiti u00e9 c'est amplement, m u00eame pour un grand app u00e9tit ! pour 11 c'est facilement s u00e9parable en 2, donc tr u00e8s u00e9conomique. nj'avais command u00e9 une soupe aussi mais je ne l'ai jamais eue m u00eame si j'ai pay u00e9 pour... . le gars m'a dit qu'il viendrait me la porter plus tard mais il n'est jamais venu donc, je retranche une u00e9toile car j'ai gaspill u00e9 de l'argent. la prochaine fois je ne commanderai pas mais j'irai directement la bas, a la place.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: The customer appreciated the taste of the food but found it overly gassy. To address this, we could consider adjusting the ingredients or cooking methods to reduce the gassiness of the burritos.

2. Accurate Order Delivery: The customer did not receive the soup they ordered. To prevent this in the future, we should ensure that all orders are accurately prepared and delivered.

3. Communication: The delivery person did not show up with the order, which led to a wasted payment. Improving communication between the kitchen and delivery team could help prevent such incidents."
3,"A small restaurant near the eastern end of Roy. There are two types of seating, hard old wooden chairs with backs that surround you on three sides and bar stools at raised tables. The decor is eclectic and anemic. In some ways it feels like a garage sale of items. The food is advertised as tapas and yet, can you really call something tapas if the style is French? Isn't that really more of an amuse bouche, then? Anyway. most of the tapas were nice and the prices were reasonable, with the exception of the beef tartare which on the night we had it, had an off flavour related to the spices. The alcohol prices were a little high, but still acceptable. The soft drink prices apparently were set by someone from Paris or a stripper, because at $4 for a soft drink, I expect someone to be dancing around nearly naked (or at least be on the Champ d'Elysee, with a snooty accented French.) Makes you wonder who is setting the prices, because a glass of milk is just $3, but cost wise is more than any softdrink. Of note, the Fennel salad was excellent. The creme brulee was nicely prepared. The chevre chaud was too sweet for my taste. The salmon was good. But I would skip the tartare. Oh and the Piano man was quite good.","a small restaurant near the eastern end of roy. there are two types of seating, hard old wooden chairs with backs that surround you on three sides and bar stools at raised tables. the decor is eclectic and anemic. in some ways it feels like a garage sale of items. the food is advertised as tapas and yet, can you really call something tapas if the style is french? isn't that really more of an amuse bouche, then? anyway. most of the tapas were nice and the prices were reasonable, with the exception of the beef tartare which on the night we had it, had an off flavour related to the spices. the alcohol prices were a little high, but still acceptable. the soft drink prices apparently were set by someone from paris or a stripper, because at 4 for a soft drink, i expect someone to be dancing around nearly naked or at least be on the champ d'elysee, with a snooty accented french. makes you wonder who is setting the prices, because a glass of milk is just 3, but cost wise is more than any softdrink. of note, the fennel salad was excellent. the creme brulee was nicely prepared. the chevre chaud was too sweet for my taste. the salmon was good. but i would skip the tartare. oh and the piano man was quite good.","confusion, curiosity, neutral","[INST] A customer left us a 3-star review: 'a small restaurant near the eastern end of roy. there are two types of seating, hard old wooden chairs with backs that surround you on three sides and bar stools at raised tables. the decor is eclectic and anemic. in some ways it feels like a garage sale of items. the food is advertised as tapas and yet, can you really call something tapas if the style is french? isn't that really more of an amuse bouche, then? anyway. most of the tapas were nice and the prices were reasonable, with the exception of the beef tartare which on the night we had it, had an off flavour related to the spices. the alcohol prices were a little high, but still acceptable. the soft drink prices apparently were set by someone from paris or a stripper, because at 4 for a soft drink, i expect someone to be dancing around nearly naked or at least be on the champ d'elysee, with a snooty accented french. makes you wonder who is setting the prices, because a glass of milk is just 3, but cost wise is more than any softdrink. of note, the fennel salad was excellent. the creme brulee was nicely prepared. the chevre chaud was too sweet for my taste. the salmon was good. but i would skip the tartare. oh and the piano man was quite good.' The customer feels confusion, curiosity, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'a small restaurant near the eastern end of roy. there are two types of seating, hard old wooden chairs with backs that surround you on three sides and bar stools at raised tables. the decor is eclectic and anemic. in some ways it feels like a garage sale of items. the food is advertised as tapas and yet, can you really call something tapas if the style is french? isn't that really more of an amuse bouche, then? anyway. most of the tapas were nice and the prices were reasonable, with the exception of the beef tartare which on the night we had it, had an off flavour related to the spices. the alcohol prices were a little high, but still acceptable. the soft drink prices apparently were set by someone from paris or a stripper, because at 4 for a soft drink, i expect someone to be dancing around nearly naked or at least be on the champ d'elysee, with a snooty accented french. makes you wonder who is setting the prices, because a glass of milk is just 3, but cost wise is more than any softdrink. of note, the fennel salad was excellent. the creme brulee was nicely prepared. the chevre chaud was too sweet for my taste. the salmon was good. but i would skip the tartare. oh and the piano man was quite good.' The customer feels confusion, curiosity, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following actions:

1. Update the menu description: Clarify that the food offered is a fusion of tapas and French cuisine to avoid confusion.

2. Seating options: Offer a variety of seating options, including more comfortable chairs and tables, to cater to different customer preferences.

3. Decor: Revisit the decor to ensure it is more cohesive and less anemic, while maintaining the eclectic feel.

4. Quality control: Improve the quality of the beef tartare to eliminate off flavors related to spices."
3,"The onion rings are delicious.  The rest of the food that we ordered was pretty boring.  I wish the menu had some more fresh options. The inside could use some updating.  Our table had a ripped and worn plastic table covering, it was not well maintained.  My kids love the flamingos, that was our favorite part.","the onion rings are delicious. the rest of the food that we ordered was pretty boring. i wish the menu had some more fresh options. the inside could use some updating. our table had a ripped and worn plastic table covering, it was not well maintained. my kids love the flamingos, that was our favorite part.","desire, love, admiration","[INST] A customer left us a 3-star review: 'the onion rings are delicious. the rest of the food that we ordered was pretty boring. i wish the menu had some more fresh options. the inside could use some updating. our table had a ripped and worn plastic table covering, it was not well maintained. my kids love the flamingos, that was our favorite part.' The customer feels desire, love, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the onion rings are delicious. the rest of the food that we ordered was pretty boring. i wish the menu had some more fresh options. the inside could use some updating. our table had a ripped and worn plastic table covering, it was not well maintained. my kids love the flamingos, that was our favorite part.' The customer feels desire, love, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Enhance the menu: Introduce more fresh, exciting options to cater to the customer's preference for variety.

2. Improve the ambiance: Update the interior design to create a more inviting and well-maintained environment. This could include replacing worn plastic table coverings with more durable and visually appealing alternatives.

3. Focus on food quality: Ensure that the quality of the food, particularly the less popular items, matches the high standard of the onion rings."
3,Not bad.  You get bar food but I think you expect that going in.  Nice enough ambiance for lunch.  Great service.  The veggie burger was edible.  The sweet poatoes were edible.  The green tea was good.  I will go again since I live so close by.,not bad. you get bar food but i think you expect that going in. nice enough ambiance for lunch. great service. the veggie burger was edible. the sweet poatoes were edible. the green tea was good. i will go again since i live so close by.,"admiration, approval, optimism","[INST] A customer left us a 3-star review: 'not bad. you get bar food but i think you expect that going in. nice enough ambiance for lunch. great service. the veggie burger was edible. the sweet poatoes were edible. the green tea was good. i will go again since i live so close by.' The customer feels admiration, approval, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'not bad. you get bar food but i think you expect that going in. nice enough ambiance for lunch. great service. the veggie burger was edible. the sweet poatoes were edible. the green tea was good. i will go again since i live so close by.' The customer feels admiration, approval, optimism. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience, we could focus on improving the quality and consistency of our veggie burger and sweet potatoes. This could involve using higher-quality ingredients, experimenting with different recipes, or seeking feedback from customers about their preferences. Additionally, we could consider offering a wider variety of menu options to cater to diverse dietary needs and preferences. Maintaining excellent service and ambiance, as noted by the customer, should remain a priority."
3,"Deep Sigh\n\nI was so excited about this place from the moment I walked in. Sips is a small place, but has a great indoor/outdoor space that is dog friendly! But... it fell short on delivery.   Don't get me wrong, I'm going to give it a try again, because I'm hopeful that it was just a one-time mishap.  \nI don't want to get in to all the details, but we stopped in for breakfast and the experience was kind of odd.  I ordered a burrito off the menu and it when it arrived it was missing two of the main ingredients as described on the menu. When I brought it back, the guy seemed surprised that I was displeased and acted almost as if I should just deal with it.  Since these were apparently premade by Brat Haus, I ordered a breakfast sandwich instead.  It was fine.... nothing special.  I think sips  is going to be a better Happy Hour spot, since it has a nice draft selection and pizza... you can't screw up pizza right? To Be continued....","deep sigh n ni was so excited about this place from the moment i walked in. sips is a small place, but has a great indoor outdoor space that is dog friendly! but... it fell short on delivery. don't get me wrong, i'm going to give it a try again, because i'm hopeful that it was just a one time mishap. ni don't want to get in to all the details, but we stopped in for breakfast and the experience was kind of odd. i ordered a burrito off the menu and it when it arrived it was missing two of the main ingredients as described on the menu. when i brought it back, the guy seemed surprised that i was displeased and acted almost as if i should just deal with it. since these were apparently premade by brat haus, i ordered a breakfast sandwich instead. it was fine.... nothing special. i think sips is going to be a better happy hour spot, since it has a nice draft selection and pizza... you can't screw up pizza right? to be continued....","disappointment, optimism, admiration","[INST] A customer left us a 3-star review: 'deep sigh n ni was so excited about this place from the moment i walked in. sips is a small place, but has a great indoor outdoor space that is dog friendly! but... it fell short on delivery. don't get me wrong, i'm going to give it a try again, because i'm hopeful that it was just a one time mishap. ni don't want to get in to all the details, but we stopped in for breakfast and the experience was kind of odd. i ordered a burrito off the menu and it when it arrived it was missing two of the main ingredients as described on the menu. when i brought it back, the guy seemed surprised that i was displeased and acted almost as if i should just deal with it. since these were apparently premade by brat haus, i ordered a breakfast sandwich instead. it was fine.... nothing special. i think sips is going to be a better happy hour spot, since it has a nice draft selection and pizza... you can't screw up pizza right? to be continued....' The customer feels disappointment, optimism, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'deep sigh n ni was so excited about this place from the moment i walked in. sips is a small place, but has a great indoor outdoor space that is dog friendly! but... it fell short on delivery. don't get me wrong, i'm going to give it a try again, because i'm hopeful that it was just a one time mishap. ni don't want to get in to all the details, but we stopped in for breakfast and the experience was kind of odd. i ordered a burrito off the menu and it when it arrived it was missing two of the main ingredients as described on the menu. when i brought it back, the guy seemed surprised that i was displeased and acted almost as if i should just deal with it. since these were apparently premade by brat haus, i ordered a breakfast sandwich instead. it was fine.... nothing special. i think sips is going to be a better happy hour spot, since it has a nice draft selection and pizza... you can't screw up pizza right? to be continued....' The customer feels disappointment, optimism, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistency in meal preparation: Ensure that all meals are prepared according to the menu description to avoid missing ingredients.

2. Staff training: Train staff to handle customer complaints professionally and empathetically, acknowledging their concerns and offering solutions.

3. Quality control: Improve the quality of pre-made meals, especially for breakfast items, to make them more appealing and satisfying.

4. Follow-up: Reach out to the customer to apologize for their experience and offer a complimentary meal or discount on their next visit to make amends."
3,"If you can ignore the fact that a miniscule percentage of your hard earned cash will be going to the world's worst carnival barker this is a decent place to stay. \nSlightly off strip, no storm und drang of a casino in the lobby, and if there are a few of you they will give you a decent rate and possibly an upgrade.\n\nI was al ittle miffed that there were no towels in my room when i checked in and some other guys underpants were still lying in the bathroom floor.","if you can ignore the fact that a miniscule percentage of your hard earned cash will be going to the world's worst carnival barker this is a decent place to stay. nslightly off strip, no storm und drang of a casino in the lobby, and if there are a few of you they will give you a decent rate and possibly an upgrade. n ni was al ittle miffed that there were no towels in my room when i checked in and some other guys underpants were still lying in the bathroom floor.","neutral, approval, annoyance","[INST] A customer left us a 3-star review: 'if you can ignore the fact that a miniscule percentage of your hard earned cash will be going to the world's worst carnival barker this is a decent place to stay. nslightly off strip, no storm und drang of a casino in the lobby, and if there are a few of you they will give you a decent rate and possibly an upgrade. n ni was al ittle miffed that there were no towels in my room when i checked in and some other guys underpants were still lying in the bathroom floor.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'if you can ignore the fact that a miniscule percentage of your hard earned cash will be going to the world's worst carnival barker this is a decent place to stay. nslightly off strip, no storm und drang of a casino in the lobby, and if there are a few of you they will give you a decent rate and possibly an upgrade. n ni was al ittle miffed that there were no towels in my room when i checked in and some other guys underpants were still lying in the bathroom floor.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Provide towels in the room upon check-in to avoid any inconvenience.
2. Regularly clean and maintain the bathrooms to ensure a pleasant experience for all guests.
3. Improve communication with guests about any issues that may arise, such as the absence of towels, to prevent frustration.
4. Consider offering a small welcome amenity, such as a bottle of water or a snack, to make guests feel valued and appreciated."
3,Truly authentic Chinese food. You can tell by the fact that 99% of the patrons were Chinese.  One big negative was that we ordered water and it tasted like nasty city water. A place getting sulch good reviews should have filtered water. Large portions. Ordered the pork belly stew. While tasty it was extremely fatty. The meat would have been better if cooked more.,truly authentic chinese food. you can tell by the fact that 99 of the patrons were chinese. one big negative was that we ordered water and it tasted like nasty city water. a place getting sulch good reviews should have filtered water. large portions. ordered the pork belly stew. while tasty it was extremely fatty. the meat would have been better if cooked more.,"neutral, disappointment, annoyance","[INST] A customer left us a 3-star review: 'truly authentic chinese food. you can tell by the fact that 99 of the patrons were chinese. one big negative was that we ordered water and it tasted like nasty city water. a place getting sulch good reviews should have filtered water. large portions. ordered the pork belly stew. while tasty it was extremely fatty. the meat would have been better if cooked more.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'truly authentic chinese food. you can tell by the fact that 99 of the patrons were chinese. one big negative was that we ordered water and it tasted like nasty city water. a place getting sulch good reviews should have filtered water. large portions. ordered the pork belly stew. while tasty it was extremely fatty. the meat would have been better if cooked more.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following concerns:

1. Water Quality: Investigate the issue with the water quality and ensure that we provide filtered or bottled water to all customers.

2. Cooking Techniques: Adjust the cooking techniques for dishes like the pork belly stew to reduce the fat content, making it more appealing to a wider audience.

3. Customer Feedback: Acknowledge the customer's feedback and express appreciation for their honest review. Offer a complimentary dish or discount on their next visit to make amends for their less-than-ideal experience."
3,"Great, blast-from-the-past styles, although I dont think the quality is that great.  Still, I bought 3 dresses that fit me perfectly.  One was on sale, the other two were full priced and ranged from $70 to $120.  But, I had a 20% off coupon that I got from the coupon booklet available at the Miracle Mile customer service desk, so the damage to my pocket book was not so severe.  I found the sales staff to be helpful, but not overwhelmingly so.  My mother did just as much to get me different sizes while I was trying on clothes in the fitting room.","great, blast from the past styles, although i dont think the quality is that great. still, i bought 3 dresses that fit me perfectly. one was on sale, the other two were full priced and ranged from 70 to 120. but, i had a 20 off coupon that i got from the coupon booklet available at the miracle mile customer service desk, so the damage to my pocket book was not so severe. i found the sales staff to be helpful, but not overwhelmingly so. my mother did just as much to get me different sizes while i was trying on clothes in the fitting room.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'great, blast from the past styles, although i dont think the quality is that great. still, i bought 3 dresses that fit me perfectly. one was on sale, the other two were full priced and ranged from 70 to 120. but, i had a 20 off coupon that i got from the coupon booklet available at the miracle mile customer service desk, so the damage to my pocket book was not so severe. i found the sales staff to be helpful, but not overwhelmingly so. my mother did just as much to get me different sizes while i was trying on clothes in the fitting room.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'great, blast from the past styles, although i dont think the quality is that great. still, i bought 3 dresses that fit me perfectly. one was on sale, the other two were full priced and ranged from 70 to 120. but, i had a 20 off coupon that i got from the coupon booklet available at the miracle mile customer service desk, so the damage to my pocket book was not so severe. i found the sales staff to be helpful, but not overwhelmingly so. my mother did just as much to get me different sizes while i was trying on clothes in the fitting room.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially increase their satisfaction, consider the following actions:

1. Enhance product quality: Address the concern about the quality of the dresses by improving the materials and craftsmanship to meet customer expectations.

2. Offer more sales and promotions: Since the customer was able to save money with a coupon, consider offering more frequent sales or promotions to encourage repeat business.

3. Improve fitting room experience: Offer more assistance to customers while they are trying on clothes, such as providing additional sizes or offering to bring more options to the fitting room."
3,"Despite my not so good experience with MGM Grand itself, I was told fantastic things about The Signature so I figured ... suck it up and give it a try.\n\nObviously, I should have taken note and lessons learned from my first experience. \n\nI got an incredibly good rate for Signature and thought to myself, great! I can stay at a quieter, off the strip a little place that's luxurious and nice and spend a romantic weekend in Vegas (I know I know ... romantic?!?! ...). I go to check in and they can't find my reservation.\n\nI pull up my confirmation letter, which I was prepared with, and the manager looks at it and tells me that my reservation doesn't exist. He doesn't apologize, doesn't say it's lost, he plain fricken just says it doesn't exist. Ok... either way, I'm already here, I drove here, I'm not going to go back, so can they book me a room?\n\nSure, at full price! What?! Really? Seriously?\n\nWonderful. Just what I needed. After many, many agonizing minutes of trying to find some upper management, I finally get a more reasonable rate (not my super deal price though) for a stay and the whole check in took over an hour. \n\nI had to reiterate my thoughts on MGM, no matter how nice the place is, how luxurious, how comfortable the bed, this place doesn't leave you happy and that's the worst star rating in my book.","despite my not so good experience with mgm grand itself, i was told fantastic things about the signature so i figured ... suck it up and give it a try. n nobviously, i should have taken note and lessons learned from my first experience. n ni got an incredibly good rate for signature and thought to myself, great! i can stay at a quieter, off the strip a little place that's luxurious and nice and spend a romantic weekend in vegas i know i know ... romantic?!?! ... . i go to check in and they can't find my reservation. n ni pull up my confirmation letter, which i was prepared with, and the manager looks at it and tells me that my reservation doesn't exist. he doesn't apologize, doesn't say it's lost, he plain fricken just says it doesn't exist. ok... either way, i'm already here, i drove here, i'm not going to go back, so can they book me a room? n nsure, at full price! what?! really? seriously? n nwonderful. just what i needed. after many, many agonizing minutes of trying to find some upper management, i finally get a more reasonable rate not my super deal price though for a stay and the whole check in took over an hour. n ni had to reiterate my thoughts on mgm, no matter how nice the place is, how luxurious, how comfortable the bed, this place doesn't leave you happy and that's the worst star rating in my book.","disappointment, admiration, approval","[INST] A customer left us a 3-star review: 'despite my not so good experience with mgm grand itself, i was told fantastic things about the signature so i figured ... suck it up and give it a try. n nobviously, i should have taken note and lessons learned from my first experience. n ni got an incredibly good rate for signature and thought to myself, great! i can stay at a quieter, off the strip a little place that's luxurious and nice and spend a romantic weekend in vegas i know i know ... romantic?!?! ... . i go to check in and they can't find my reservation. n ni pull up my confirmation letter, which i was prepared with, and the manager looks at it and tells me that my reservation doesn't exist. he doesn't apologize, doesn't say it's lost, he plain fricken just says it doesn't exist. ok... either way, i'm already here, i drove here, i'm not going to go back, so can they book me a room? n nsure, at full price! what?! really? seriously? n nwonderful. just what i needed. after many, many agonizing minutes of trying to find some upper management, i finally get a more reasonable rate not my super deal price though for a stay and the whole check in took over an hour. n ni had to reiterate my thoughts on mgm, no matter how nice the place is, how luxurious, how comfortable the bed, this place doesn't leave you happy and that's the worst star rating in my book.' The customer feels disappointment, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'despite my not so good experience with mgm grand itself, i was told fantastic things about the signature so i figured ... suck it up and give it a try. n nobviously, i should have taken note and lessons learned from my first experience. n ni got an incredibly good rate for signature and thought to myself, great! i can stay at a quieter, off the strip a little place that's luxurious and nice and spend a romantic weekend in vegas i know i know ... romantic?!?! ... . i go to check in and they can't find my reservation. n ni pull up my confirmation letter, which i was prepared with, and the manager looks at it and tells me that my reservation doesn't exist. he doesn't apologize, doesn't say it's lost, he plain fricken just says it doesn't exist. ok... either way, i'm already here, i drove here, i'm not going to go back, so can they book me a room? n nsure, at full price! what?! really? seriously? n nwonderful. just what i needed. after many, many agonizing minutes of trying to find some upper management, i finally get a more reasonable rate not my super deal price though for a stay and the whole check in took over an hour. n ni had to reiterate my thoughts on mgm, no matter how nice the place is, how luxurious, how comfortable the bed, this place doesn't leave you happy and that's the worst star rating in my book.' The customer feels disappointment, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve reservation system: Ensure that reservations are accurately recorded and easily accessible to front-desk staff.

2. Enhance communication skills: Train staff to handle difficult situations with empathy and professionalism, including apologizing for inconveniences and offering solutions promptly.

3. Offer competitive rates: Review pricing strategies to ensure that we remain competitive in the market while still providing a high-quality experience.

4. Streamline check-in process: Reduce the time it takes to check-in by implementing more efficient systems or procedures."
3,The food was great but the service was really slow.... and it was not busy.\nlots a waitors walking around. horseplaying. \nonly saw our waitress twice. \none to take our order and the other to take our money. lol\n\nordered the lunch special: pizza and salad\nboth big portions.\ncould not finish\nboth really good.,the food was great but the service was really slow.... and it was not busy. nlots a waitors walking around. horseplaying. nonly saw our waitress twice. none to take our order and the other to take our money. lol n nordered the lunch special pizza and salad nboth big portions. ncould not finish nboth really good.,"amusement, admiration, joy","[INST] A customer left us a 3-star review: 'the food was great but the service was really slow.... and it was not busy. nlots a waitors walking around. horseplaying. nonly saw our waitress twice. none to take our order and the other to take our money. lol n nordered the lunch special pizza and salad nboth big portions. ncould not finish nboth really good.' The customer feels amusement, admiration, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the food was great but the service was really slow.... and it was not busy. nlots a waitors walking around. horseplaying. nonly saw our waitress twice. none to take our order and the other to take our money. lol n nordered the lunch special pizza and salad nboth big portions. ncould not finish nboth really good.' The customer feels amusement, admiration, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing our service efficiency and communication. Here are some specific actions:

1. Improve staff visibility and responsiveness: Ensure that waitstaff are more visible and readily available to attend to customers. This can be achieved by having a designated host or floor manager who can oversee the dining area and address any issues promptly.

2. Streamline ordering and payment process: Implement a system where customers can easily place their orders and make payments without having to wait for extended periods. This could involve using tablets or QR codes for ordering and mobile payment options."
3,"Same Kyoto bowl, in fact it was a time warp going in.  I had not been to one in years, looks the same, but well worn.  Food is still good, but a bit pricey for what you get.","same kyoto bowl, in fact it was a time warp going in. i had not been to one in years, looks the same, but well worn. food is still good, but a bit pricey for what you get.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'same kyoto bowl, in fact it was a time warp going in. i had not been to one in years, looks the same, but well worn. food is still good, but a bit pricey for what you get.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'same kyoto bowl, in fact it was a time warp going in. i had not been to one in years, looks the same, but well worn. food is still good, but a bit pricey for what you get.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following actions:

1. Refresh the ambiance: A fresh coat of paint, updated decor, or even minor renovations could make the store feel less worn and more inviting.

2. Offer promotions or discounts: To address the concern about the food being a bit pricey, offering occasional promotions or discounts could help make the customer feel that they are getting better value for their money.

3. Enhance customer service: Training staff to provide exceptional customer service could help create a more welcoming and memorable experience for customers."
3,"Can't complain, can't rave. Typical, middle-of-the-road sushi place. Food was fresh, tasted fine. The price was.....OK. The food took a really long time. Service was good, but the waiter tends to invade one's personal space a lot. Better happy hour deals would entice me back, but as it is, I'll stick with my all-you-can-eat favorites.","can't complain, can't rave. typical, middle of the road sushi place. food was fresh, tasted fine. the price was.....ok. the food took a really long time. service was good, but the waiter tends to invade one's personal space a lot. better happy hour deals would entice me back, but as it is, i'll stick with my all you can eat favorites.","approval, admiration, neutral","[INST] A customer left us a 3-star review: 'can't complain, can't rave. typical, middle of the road sushi place. food was fresh, tasted fine. the price was.....ok. the food took a really long time. service was good, but the waiter tends to invade one's personal space a lot. better happy hour deals would entice me back, but as it is, i'll stick with my all you can eat favorites.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'can't complain, can't rave. typical, middle of the road sushi place. food was fresh, tasted fine. the price was.....ok. the food took a really long time. service was good, but the waiter tends to invade one's personal space a lot. better happy hour deals would entice me back, but as it is, i'll stick with my all you can eat favorites.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Reduce wait times for food: This could involve streamlining the kitchen process, improving communication between the kitchen and the waitstaff, or possibly hiring more staff during peak hours.

2. Address personal space concerns: Train your waitstaff to be more aware of personal space and provide them with guidelines on appropriate distance during interactions with customers.

3. Offer better happy hour deals: Introduce more attractive happy hour specials to encourage the customer to return. This could include discounts on popular items, drink specials, or a combination of both."
3,"Decent cheap haircut. Always a 20-30 minute wait.  I've called and been told \""no waiting\""...hung up the phone...and travelled the 30 seconds to get there...only to find 7 people waiting for haircuts.  Mark is a good guy if he's working.  Good haircut and really fast. Just what I\""m looking for.",decent cheap haircut. always a 20 30 minute wait. i've called and been told no waiting ...hung up the phone...and travelled the 30 seconds to get there...only to find 7 people waiting for haircuts. mark is a good guy if he's working. good haircut and really fast. just what i m looking for.,"admiration, neutral, approval","[INST] A customer left us a 3-star review: 'decent cheap haircut. always a 20 30 minute wait. i've called and been told no waiting ...hung up the phone...and travelled the 30 seconds to get there...only to find 7 people waiting for haircuts. mark is a good guy if he's working. good haircut and really fast. just what i m looking for.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'decent cheap haircut. always a 20 30 minute wait. i've called and been told no waiting ...hung up the phone...and travelled the 30 seconds to get there...only to find 7 people waiting for haircuts. mark is a good guy if he's working. good haircut and really fast. just what i m looking for.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider implementing the following changes:

1. Improve wait time management: Reduce the average wait time to minimize customer frustration. This could involve scheduling appointments more efficiently, hiring additional staff, or improving the seating area for those waiting.

2. Communicate wait times accurately: Ensure that customers are informed of the wait time accurately when they call to make an appointment or inquire about walk-ins.

3. Consistent staffing: Ensure that there is always a sufficient number of staff members available during peak hours to avoid long wait times."
3,"Good bang for the buck buffet.. It's been awhile since I've been here, but I go for dinner. They had hand scooped ice cream.  It is cheap.\n\nThe meats were decent.  Not 5 star quality.. but it isn't bad. You just need to find something you like.","good bang for the buck buffet.. it's been awhile since i've been here, but i go for dinner. they had hand scooped ice cream. it is cheap. n nthe meats were decent. not 5 star quality.. but it isn't bad. you just need to find something you like.","approval, neutral, admiration","[INST] A customer left us a 3-star review: 'good bang for the buck buffet.. it's been awhile since i've been here, but i go for dinner. they had hand scooped ice cream. it is cheap. n nthe meats were decent. not 5 star quality.. but it isn't bad. you just need to find something you like.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'good bang for the buck buffet.. it's been awhile since i've been here, but i go for dinner. they had hand scooped ice cream. it is cheap. n nthe meats were decent. not 5 star quality.. but it isn't bad. you just need to find something you like.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially increase their satisfaction, consider the following actions:

1. Enhance the quality of the meats: While the customer acknowledges that the meats are not 5-star quality, improving their quality could help elevate their overall experience.

2. Offer a wider variety of dishes: By providing a more diverse selection, customers like this one may find more options they enjoy, leading to a more positive experience.

3. Improve the presentation of dishes: A visually appealing presentation can enhance the dining experience and make customers feel that they are receiving a higher-quality meal."
3,"I would give this place 3.5 star rating if I could. Above average quality for buffet. Lots of choices, and even they had a lot of choices of asian food and dessert. Not worth the 1.5 hours waiting though, imo.","i would give this place 3.5 star rating if i could. above average quality for buffet. lots of choices, and even they had a lot of choices of asian food and dessert. not worth the 1.5 hours waiting though, imo.","disapproval, neutral, approval","[INST] A customer left us a 3-star review: 'i would give this place 3.5 star rating if i could. above average quality for buffet. lots of choices, and even they had a lot of choices of asian food and dessert. not worth the 1.5 hours waiting though, imo.' The customer feels disapproval, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i would give this place 3.5 star rating if i could. above average quality for buffet. lots of choices, and even they had a lot of choices of asian food and dessert. not worth the 1.5 hours waiting though, imo.' The customer feels disapproval, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Reduce waiting time: Investigate the reasons for long wait times and implement measures to streamline the process, such as improving staffing levels during peak hours, optimizing service flow, or offering online reservations.

2. Communicate wait times: Provide customers with estimated wait times upon arrival to help manage their expectations and reduce perceived wait times.

3. Enhance ambiance: Improve the overall atmosphere of the restaurant to make waiting more enjoyable, such as adding comfortable seating, background music, or decorative elements."
3,"I went on opening weekend long ago. My idea of a fun night out is not sitting around a wooden table and trying craft beer only to struggle through it because it tastes like ass. Sorry folks, I will just stick to my Coors and Budweiser. With that said, maybe this is wrong of me but Spokes is not really my type of place. Even when ordering my \""crappy\"" beer it took a while to get a bartender and be served. I felt like it was a place where all the beer coneseuirs come and chat about beer - smelling it, takign a swig and swishing it around in their mouth, talking about the ingredients, and talking about how badass the brewery is instead of a place where you can have a steady stream of Coors Light sitting in front of you. Which is fine, I just personally don't really have a desire to talk about such things.","i went on opening weekend long ago. my idea of a fun night out is not sitting around a wooden table and trying craft beer only to struggle through it because it tastes like ass. sorry folks, i will just stick to my coors and budweiser. with that said, maybe this is wrong of me but spokes is not really my type of place. even when ordering my crappy beer it took a while to get a bartender and be served. i felt like it was a place where all the beer coneseuirs come and chat about beer smelling it, takign a swig and swishing it around in their mouth, talking about the ingredients, and talking about how badass the brewery is instead of a place where you can have a steady stream of coors light sitting in front of you. which is fine, i just personally don't really have a desire to talk about such things.","remorse, disapproval, disappointment","[INST] A customer left us a 3-star review: 'i went on opening weekend long ago. my idea of a fun night out is not sitting around a wooden table and trying craft beer only to struggle through it because it tastes like ass. sorry folks, i will just stick to my coors and budweiser. with that said, maybe this is wrong of me but spokes is not really my type of place. even when ordering my crappy beer it took a while to get a bartender and be served. i felt like it was a place where all the beer coneseuirs come and chat about beer smelling it, takign a swig and swishing it around in their mouth, talking about the ingredients, and talking about how badass the brewery is instead of a place where you can have a steady stream of coors light sitting in front of you. which is fine, i just personally don't really have a desire to talk about such things.' The customer feels remorse, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i went on opening weekend long ago. my idea of a fun night out is not sitting around a wooden table and trying craft beer only to struggle through it because it tastes like ass. sorry folks, i will just stick to my coors and budweiser. with that said, maybe this is wrong of me but spokes is not really my type of place. even when ordering my crappy beer it took a while to get a bartender and be served. i felt like it was a place where all the beer coneseuirs come and chat about beer smelling it, takign a swig and swishing it around in their mouth, talking about the ingredients, and talking about how badass the brewery is instead of a place where you can have a steady stream of coors light sitting in front of you. which is fine, i just personally don't really have a desire to talk about such things.' The customer feels remorse, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at our establishment, we could consider the following steps:

1. **Improve Speed of Service**: The customer mentioned feeling neglected and waiting a while to be served. We can focus on improving the speed of service, ensuring that all customers are attended to promptly.

2. **Expand Beverage Options**: While we value our craft beers, it's clear that not all customers share the same appreciation. Offering a wider variety of beverages, including popular mainstream brands like Coors Light and Budweiser, could cater to a broader audience."
3,"We went at 1045pm and miss the set view that is all the rave. So no Orange Sky for us. Just a view of dessert lights. The service as expected. The coward was underwhelming. It's a huge restaurant so even though there was probably a number of people there, it seem empty. \n\n\nThe decor was modern and yet classy. I love large windows. \n\nThe food was ok. The ice shellfish platter was fresh and delightful. But our main courses not so good. The Steak was so and so. The Halibut was plain. The side not so great. \n\nBottom line. To expensive for the food.","we went at 1045pm and miss the set view that is all the rave. so no orange sky for us. just a view of dessert lights. the service as expected. the coward was underwhelming. it's a huge restaurant so even though there was probably a number of people there, it seem empty. n n nthe decor was modern and yet classy. i love large windows. n nthe food was ok. the ice shellfish platter was fresh and delightful. but our main courses not so good. the steak was so and so. the halibut was plain. the side not so great. n nbottom line. to expensive for the food.","disappointment, love, admiration","[INST] A customer left us a 3-star review: 'we went at 1045pm and miss the set view that is all the rave. so no orange sky for us. just a view of dessert lights. the service as expected. the coward was underwhelming. it's a huge restaurant so even though there was probably a number of people there, it seem empty. n n nthe decor was modern and yet classy. i love large windows. n nthe food was ok. the ice shellfish platter was fresh and delightful. but our main courses not so good. the steak was so and so. the halibut was plain. the side not so great. n nbottom line. to expensive for the food.' The customer feels disappointment, love, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'we went at 1045pm and miss the set view that is all the rave. so no orange sky for us. just a view of dessert lights. the service as expected. the coward was underwhelming. it's a huge restaurant so even though there was probably a number of people there, it seem empty. n n nthe decor was modern and yet classy. i love large windows. n nthe food was ok. the ice shellfish platter was fresh and delightful. but our main courses not so good. the steak was so and so. the halibut was plain. the side not so great. n nbottom line. to expensive for the food.' The customer feels disappointment, love, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Address the issue of the view: Ensure that the restaurant's operating hours are clearly communicated to customers, and consider offering a view-specific seating option for those who specifically want to see the sunset or the orange sky.

2. Improve the ambiance: To make the restaurant feel less empty, we could consider adjusting the lighting, music, or decor to create a more inviting atmosphere.

3. Enhance the main courses: Work on improving the quality and presentation of the main courses, particularly the steak and halibut, to meet customer expectations."
3,"Food is fine. Same as any other McDonalds. Clean as any other McDonalds. \nParents: the play area sucks. For very young, under 2 theres a toddler slide and an area to put some balls in a hole. Ok for little ones. Anyone else it's just a caged area with 2 balls. Really not fun for anyone over 2. Go to a different play place with the towering playground and slides.\nBut on the positive my 2 yr old was bored enough to eat all her chicken nuggets, so that's something.","food is fine. same as any other mcdonalds. clean as any other mcdonalds. nparents the play area sucks. for very young, under 2 theres a toddler slide and an area to put some balls in a hole. ok for little ones. anyone else it's just a caged area with 2 balls. really not fun for anyone over 2. go to a different play place with the towering playground and slides. nbut on the positive my 2 yr old was bored enough to eat all her chicken nuggets, so that's something.","neutral, annoyance, disapproval","[INST] A customer left us a 3-star review: 'food is fine. same as any other mcdonalds. clean as any other mcdonalds. nparents the play area sucks. for very young, under 2 theres a toddler slide and an area to put some balls in a hole. ok for little ones. anyone else it's just a caged area with 2 balls. really not fun for anyone over 2. go to a different play place with the towering playground and slides. nbut on the positive my 2 yr old was bored enough to eat all her chicken nuggets, so that's something.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'food is fine. same as any other mcdonalds. clean as any other mcdonalds. nparents the play area sucks. for very young, under 2 theres a toddler slide and an area to put some balls in a hole. ok for little ones. anyone else it's just a caged area with 2 balls. really not fun for anyone over 2. go to a different play place with the towering playground and slides. nbut on the positive my 2 yr old was bored enough to eat all her chicken nuggets, so that's something.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following actions:

1. Expand the play area for older children: Offer a more engaging and age-appropriate play area for children over 2 years old, with towering playgrounds, slides, and interactive elements.

2. Improve the variety of toys and activities: Introduce a wider range of toys and activities in the play area, such as puzzles, books, and art supplies, to cater to different interests and keep children entertained for longer periods.

3. Enhance cleanliness and maintenance: Regularly inspect and maintain the play area to ensure it remains clean and safe for all children."
3,"We have a problem every time we go to Claim Jumper. I'm ready to give up. Last night I got the Grilled Chicken Pasta. They forgot to put the sauce on. It was supposed to have garlic olive oil on it. I told the server and he said he would bring it on the side. What he brought was not garlic olive oil, it was water based with lots of seasoning. So I went ahead and used it and it was not good. Only ate half the dish. We ordered the brownie for dessert. It is NOT a brownie, it's a piece of cake. I don't know if they ran out of brownies, or that's their brownie. But we were very disappointed with that. We ordered extra ice cream to go with it. That came separately just as we finished the dessert - thanks. On previous  visits to this location we've had to return dishes because they're barely warm, etc. Something every time. The only reason we come here is because we get gift cards...","we have a problem every time we go to claim jumper. i'm ready to give up. last night i got the grilled chicken pasta. they forgot to put the sauce on. it was supposed to have garlic olive oil on it. i told the server and he said he would bring it on the side. what he brought was not garlic olive oil, it was water based with lots of seasoning. so i went ahead and used it and it was not good. only ate half the dish. we ordered the brownie for dessert. it is not a brownie, it's a piece of cake. i don't know if they ran out of brownies, or that's their brownie. but we were very disappointed with that. we ordered extra ice cream to go with it. that came separately just as we finished the dessert thanks. on previous visits to this location we've had to return dishes because they're barely warm, etc. something every time. the only reason we come here is because we get gift cards...","neutral, disapproval, disappointment","[INST] A customer left us a 3-star review: 'we have a problem every time we go to claim jumper. i'm ready to give up. last night i got the grilled chicken pasta. they forgot to put the sauce on. it was supposed to have garlic olive oil on it. i told the server and he said he would bring it on the side. what he brought was not garlic olive oil, it was water based with lots of seasoning. so i went ahead and used it and it was not good. only ate half the dish. we ordered the brownie for dessert. it is not a brownie, it's a piece of cake. i don't know if they ran out of brownies, or that's their brownie. but we were very disappointed with that. we ordered extra ice cream to go with it. that came separately just as we finished the dessert thanks. on previous visits to this location we've had to return dishes because they're barely warm, etc. something every time. the only reason we come here is because we get gift cards...' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'we have a problem every time we go to claim jumper. i'm ready to give up. last night i got the grilled chicken pasta. they forgot to put the sauce on. it was supposed to have garlic olive oil on it. i told the server and he said he would bring it on the side. what he brought was not garlic olive oil, it was water based with lots of seasoning. so i went ahead and used it and it was not good. only ate half the dish. we ordered the brownie for dessert. it is not a brownie, it's a piece of cake. i don't know if they ran out of brownies, or that's their brownie. but we were very disappointed with that. we ordered extra ice cream to go with it. that came separately just as we finished the dessert thanks. on previous visits to this location we've had to return dishes because they're barely warm, etc. something every time. the only reason we come here is because we get gift cards...' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Consistency: Ensure that dishes are prepared and served consistently, following the correct recipe and presentation.

2. Communication: Improve communication with servers to ensure they understand the customer's order and any special requests, such as specific sauces or dishes.

3. Quality Control: Monitor the quality of dishes, particularly those that are frequently ordered, to ensure they meet the expected standards.

4. Training: Provide ongoing training for staff to ensure they are knowledgeable about menu items, cooking techniques, and customer service skills."
3,"First and foremost I would like to say that the food here is absolutely incredible. The fried rice and the tokontsu shoyu are a must with every visit. It's the service that makes them lack from a full 5 stars. I have been here multiple times and have never had any issues however tonight out server Chizuru gave us some of the rudest service.. We ordered fried rice to share and she basically threw it at our table without giving us an extra plate or silver wear and had some major attitude when I asked for what she lacked in giving us. Not once after we got our food did she ask how we were doing, however the cute girl with the glasses and long ponytail who wasn't even our server made sure we were okay. I will ultimately return for more ramen because it is amazing I will just hope Chizuru gets an attitude adjustment before then!","first and foremost i would like to say that the food here is absolutely incredible. the fried rice and the tokontsu shoyu are a must with every visit. it's the service that makes them lack from a full 5 stars. i have been here multiple times and have never had any issues however tonight out server chizuru gave us some of the rudest service.. we ordered fried rice to share and she basically threw it at our table without giving us an extra plate or silver wear and had some major attitude when i asked for what she lacked in giving us. not once after we got our food did she ask how we were doing, however the cute girl with the glasses and long ponytail who wasn't even our server made sure we were okay. i will ultimately return for more ramen because it is amazing i will just hope chizuru gets an attitude adjustment before then!","admiration, neutral, approval","[INST] A customer left us a 3-star review: 'first and foremost i would like to say that the food here is absolutely incredible. the fried rice and the tokontsu shoyu are a must with every visit. it's the service that makes them lack from a full 5 stars. i have been here multiple times and have never had any issues however tonight out server chizuru gave us some of the rudest service.. we ordered fried rice to share and she basically threw it at our table without giving us an extra plate or silver wear and had some major attitude when i asked for what she lacked in giving us. not once after we got our food did she ask how we were doing, however the cute girl with the glasses and long ponytail who wasn't even our server made sure we were okay. i will ultimately return for more ramen because it is amazing i will just hope chizuru gets an attitude adjustment before then!' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'first and foremost i would like to say that the food here is absolutely incredible. the fried rice and the tokontsu shoyu are a must with every visit. it's the service that makes them lack from a full 5 stars. i have been here multiple times and have never had any issues however tonight out server chizuru gave us some of the rudest service.. we ordered fried rice to share and she basically threw it at our table without giving us an extra plate or silver wear and had some major attitude when i asked for what she lacked in giving us. not once after we got our food did she ask how we were doing, however the cute girl with the glasses and long ponytail who wasn't even our server made sure we were okay. i will ultimately return for more ramen because it is amazing i will just hope chizuru gets an attitude adjustment before then!' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, it would be beneficial to address the issue with the server, Chizuru, regarding her attitude and service etiquette. This could involve additional training or a conversation about the importance of customer service. Additionally, providing extra plates and silverware when serving shared dishes, such as fried rice, would help ensure a more positive experience. Lastly, encouraging servers to regularly check on customers and ask for feedback can help maintain a welcoming and attentive atmosphere."
3,"*I can buy 3 get 2 free!!!!!* I happen to like getting shower gel from Bath and Body Works but the people that work here can be a little obnoxious. And wait, did I say you can buy 3 get 2 free? Are they commissioned? Honestly, when I tell someone I'd just like to browse, I really mean, I'd just like to browse. Perhaps, smell a few fragrances. I don't really need a play by play of every fragrance in the store. \""Oooh, that one is fresh!\"" \""How do you like that one... very clean!\""  \""Oh yessss, sultry!!\"" \""If you buy 3, you can get 2 free!\"" You realize I can buy 3 shower gels and get 2 free? I mean that is 5 freakin shower gels, how many do I need? The employees are friendly enough but maybe they should back off a little unless the customer explicitly asks for help. P.S. I was at the check out, paying for my soap, honestly just wanting ONE. For old time sake, I was once again asked if I was *sure* I only wanted one. Hey, did you know it's buy 3 get 2 free?","i can buy 3 get 2 free!!!!! i happen to like getting shower gel from bath and body works but the people that work here can be a little obnoxious. and wait, did i say you can buy 3 get 2 free? are they commissioned? honestly, when i tell someone i'd just like to browse, i really mean, i'd just like to browse. perhaps, smell a few fragrances. i don't really need a play by play of every fragrance in the store. oooh, that one is fresh! how do you like that one... very clean! oh yessss, sultry!! if you buy 3, you can get 2 free! you realize i can buy 3 shower gels and get 2 free? i mean that is 5 freakin shower gels, how many do i need? the employees are friendly enough but maybe they should back off a little unless the customer explicitly asks for help. p.s. i was at the check out, paying for my soap, honestly just wanting one. for old time sake, i was once again asked if i was sure i only wanted one. hey, did you know it's buy 3 get 2 free?","curiosity, approval, admiration","[INST] A customer left us a 3-star review: 'i can buy 3 get 2 free!!!!! i happen to like getting shower gel from bath and body works but the people that work here can be a little obnoxious. and wait, did i say you can buy 3 get 2 free? are they commissioned? honestly, when i tell someone i'd just like to browse, i really mean, i'd just like to browse. perhaps, smell a few fragrances. i don't really need a play by play of every fragrance in the store. oooh, that one is fresh! how do you like that one... very clean! oh yessss, sultry!! if you buy 3, you can get 2 free! you realize i can buy 3 shower gels and get 2 free? i mean that is 5 freakin shower gels, how many do i need? the employees are friendly enough but maybe they should back off a little unless the customer explicitly asks for help. p.s. i was at the check out, paying for my soap, honestly just wanting one. for old time sake, i was once again asked if i was sure i only wanted one. hey, did you know it's buy 3 get 2 free?' The customer feels curiosity, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i can buy 3 get 2 free!!!!! i happen to like getting shower gel from bath and body works but the people that work here can be a little obnoxious. and wait, did i say you can buy 3 get 2 free? are they commissioned? honestly, when i tell someone i'd just like to browse, i really mean, i'd just like to browse. perhaps, smell a few fragrances. i don't really need a play by play of every fragrance in the store. oooh, that one is fresh! how do you like that one... very clean! oh yessss, sultry!! if you buy 3, you can get 2 free! you realize i can buy 3 shower gels and get 2 free? i mean that is 5 freakin shower gels, how many do i need? the employees are friendly enough but maybe they should back off a little unless the customer explicitly asks for help. p.s. i was at the check out, paying for my soap, honestly just wanting one. for old time sake, i was once again asked if i was sure i only wanted one. hey, did you know it's buy 3 get 2 free?' The customer feels curiosity, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps can be taken:

1. Train staff to respect customer's browsing preferences: Employees should be trained to understand that some customers may prefer to browse and smell fragrances without being approached repeatedly. They should be encouraged to offer assistance only when explicitly asked.

2. Clarify promotions: Make sure promotions, such as 'buy 3 get 2 free,' are clearly communicated to customers. This can be done through signage, verbal announcements, or both."
3,"The atmosphere is OK, I guess - it's off of a casino, and caters to everyone dressed better than a tank top.\nThe wait staff was pleasent.\nThe Foie Gras 2 Ways was 50% insanely awesome, 50% meh.  The strawberry w/ Spice Cake was a life changer, the other one was a waste of foie gras.\nI had scallops, all of my companions had ribeye.  I probably should have joined them.  The scallops were OK, certainly not Michelin Star quality.  They were cooked well, but nothing sucks more than a bunch of grit in your mouth when you bite into a scallop.","the atmosphere is ok, i guess it's off of a casino, and caters to everyone dressed better than a tank top. nthe wait staff was pleasent. nthe foie gras 2 ways was 50 insanely awesome, 50 meh. the strawberry w spice cake was a life changer, the other one was a waste of foie gras. ni had scallops, all of my companions had ribeye. i probably should have joined them. the scallops were ok, certainly not michelin star quality. they were cooked well, but nothing sucks more than a bunch of grit in your mouth when you bite into a scallop.","admiration, neutral, approval","[INST] A customer left us a 3-star review: 'the atmosphere is ok, i guess it's off of a casino, and caters to everyone dressed better than a tank top. nthe wait staff was pleasent. nthe foie gras 2 ways was 50 insanely awesome, 50 meh. the strawberry w spice cake was a life changer, the other one was a waste of foie gras. ni had scallops, all of my companions had ribeye. i probably should have joined them. the scallops were ok, certainly not michelin star quality. they were cooked well, but nothing sucks more than a bunch of grit in your mouth when you bite into a scallop.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the atmosphere is ok, i guess it's off of a casino, and caters to everyone dressed better than a tank top. nthe wait staff was pleasent. nthe foie gras 2 ways was 50 insanely awesome, 50 meh. the strawberry w spice cake was a life changer, the other one was a waste of foie gras. ni had scallops, all of my companions had ribeye. i probably should have joined them. the scallops were ok, certainly not michelin star quality. they were cooked well, but nothing sucks more than a bunch of grit in your mouth when you bite into a scallop.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Dress Code Clarification: To ensure a comfortable environment for all customers, it would be beneficial to clearly communicate the dress code on the website and at the entrance.

2. Consistency in Food Quality: For the foie gras dish, we could work on improving the less favorable portion to match the quality of the highly appreciated one. For the scallops, we could ensure they are properly cleaned to avoid grit, or consider offering a different preparation method that might be more appealing."
3,"As I sat there on the 202 West to 101 North interchange, stuck in a pseudo traffic jam due to construction, I reached in my Panda Express bag to grab the chicken egg roll I had purchased along with my meal.  To my horror the egg roll was MIA.  Patty must have forgot to place it in my bag.\n\nNow, I'm not a Yelper and hardly provide reviews on anything but this specific interaction has led to this, Patty (or do you prefer Patricia?  Nevermind, I'll refer to you by your nametag given name).  While this  Panda Express was packed with the lunch crowd, the drive thru was systematic and smooth in taking care of each vehicle promptly.  I loved that I hardly had to wait to get my precious egg roll.  Patty was the order taker and window attendant, my fast food liaison, if you will.  As can be expected, Patty was a systematic as her drive thru.  Perhaps it was a bad day or Patty doesn't particularly enjoy her position but whatever the reason it was clearly affecting her customer service skills.  I don't believe she looked directly at me once during my visit.  I would have liked to see Patty smile, she looked like she had nice teeth.\n\nHad this employee to customer interaction been a bit more positive I don't think I would be writing this review, despite the lost egg roll.   The food I did receive was fantastic.\n\nI hope that store policy allows employees to eat what customers pay for but don't receive.  If they do, I hope Patty gets to enjoy my chicken egg roll that I'll never know the joy of eating on 10/16/2014.  I hope my egg roll gives Patty diarrhea. I hope Patty's diarrhea heals quickly and she has a better day tomorrow.","as i sat there on the 202 west to 101 north interchange, stuck in a pseudo traffic jam due to construction, i reached in my panda express bag to grab the chicken egg roll i had purchased along with my meal. to my horror the egg roll was mia. patty must have forgot to place it in my bag. n nnow, i'm not a yelper and hardly provide reviews on anything but this specific interaction has led to this, patty or do you prefer patricia? nevermind, i'll refer to you by your nametag given name . while this panda express was packed with the lunch crowd, the drive thru was systematic and smooth in taking care of each vehicle promptly. i loved that i hardly had to wait to get my precious egg roll. patty was the order taker and window attendant, my fast food liaison, if you will. as can be expected, patty was a systematic as her drive thru. perhaps it was a bad day or patty doesn't particularly enjoy her position but whatever the reason it was clearly affecting her customer service skills. i don't believe she looked directly at me once during my visit. i would have liked to see patty smile, she looked like she had nice teeth. n nhad this employee to customer interaction been a bit more positive i don't think i would be writing this review, despite the lost egg roll. the food i did receive was fantastic. n ni hope that store policy allows employees to eat what customers pay for but don't receive. if they do, i hope patty gets to enjoy my chicken egg roll that i'll never know the joy of eating on 10 16 2014. i hope my egg roll gives patty diarrhea. i hope patty's diarrhea heals quickly and she has a better day tomorrow.","neutral, curiosity, surprise","[INST] A customer left us a 3-star review: 'as i sat there on the 202 west to 101 north interchange, stuck in a pseudo traffic jam due to construction, i reached in my panda express bag to grab the chicken egg roll i had purchased along with my meal. to my horror the egg roll was mia. patty must have forgot to place it in my bag. n nnow, i'm not a yelper and hardly provide reviews on anything but this specific interaction has led to this, patty or do you prefer patricia? nevermind, i'll refer to you by your nametag given name . while this panda express was packed with the lunch crowd, the drive thru was systematic and smooth in taking care of each vehicle promptly. i loved that i hardly had to wait to get my precious egg roll. patty was the order taker and window attendant, my fast food liaison, if you will. as can be expected, patty was a systematic as her drive thru. perhaps it was a bad day or patty doesn't particularly enjoy her position but whatever the reason it was clearly affecting her customer service skills. i don't believe she looked directly at me once during my visit. i would have liked to see patty smile, she looked like she had nice teeth. n nhad this employee to customer interaction been a bit more positive i don't think i would be writing this review, despite the lost egg roll. the food i did receive was fantastic. n ni hope that store policy allows employees to eat what customers pay for but don't receive. if they do, i hope patty gets to enjoy my chicken egg roll that i'll never know the joy of eating on 10 16 2014. i hope my egg roll gives patty diarrhea. i hope patty's diarrhea heals quickly and she has a better day tomorrow.' The customer feels neutral, curiosity, surprise. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'as i sat there on the 202 west to 101 north interchange, stuck in a pseudo traffic jam due to construction, i reached in my panda express bag to grab the chicken egg roll i had purchased along with my meal. to my horror the egg roll was mia. patty must have forgot to place it in my bag. n nnow, i'm not a yelper and hardly provide reviews on anything but this specific interaction has led to this, patty or do you prefer patricia? nevermind, i'll refer to you by your nametag given name . while this panda express was packed with the lunch crowd, the drive thru was systematic and smooth in taking care of each vehicle promptly. i loved that i hardly had to wait to get my precious egg roll. patty was the order taker and window attendant, my fast food liaison, if you will. as can be expected, patty was a systematic as her drive thru. perhaps it was a bad day or patty doesn't particularly enjoy her position but whatever the reason it was clearly affecting her customer service skills. i don't believe she looked directly at me once during my visit. i would have liked to see patty smile, she looked like she had nice teeth. n nhad this employee to customer interaction been a bit more positive i don't think i would be writing this review, despite the lost egg roll. the food i did receive was fantastic. n ni hope that store policy allows employees to eat what customers pay for but don't receive. if they do, i hope patty gets to enjoy my chicken egg roll that i'll never know the joy of eating on 10 16 2014. i hope my egg roll gives patty diarrhea. i hope patty's diarrhea heals quickly and she has a better day tomorrow.' The customer feels neutral, curiosity, surprise. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. **Employee Engagement**: Encourage employees to maintain a friendly and engaging demeanor with customers. A warm smile and eye contact can significantly enhance the customer's perception of service quality.

2. **Communication**: Ensure that all items ordered are correctly packaged and included in the customer's order. This can prevent situations where customers feel overlooked or neglected.

3. **Empathy and Apology**: Acknowledge and apologize for any mistakes made, even if they were unintentional."
3,"So yesterday I went to the movies with my mom and my sister in law  and after we decided to come here to have linner because my mom had some gift cards. I have been here before and it has always been pretty good, I usually get a half caesar salad and a cup of tortilla soup but have also tried the spring rolls, the caeser sandwich, pastas, and some pizzas. It has all been pretty good. But anyway, back to yesterday... First off, when you come here you have to request bread and the bread they give you is just kind of plain mediocre bread, nothing exciting. Then it is time to order and I decided to try something different and ordered the chicken tequila fettuccini. My mom got the fusilli pasta with veggies (her usual) and the sis got a shrimp salad of sorts. Everything was good, but, in my opinion, it was overpriced. My dish had a lot of flavor and I enjoyed it, but it cost around 13$. I would have no problem with this price at an independent restaurant, but I think this is too much for a chain. Everyone else seemed to like their food too. Also, the service was decent, our waitress was timely and friendly. So this is a good chain to go to when you just saw a movie or are shopping at dessert ridge, but it is still a chain and isn't anything mind blowing.","so yesterday i went to the movies with my mom and my sister in law and after we decided to come here to have linner because my mom had some gift cards. i have been here before and it has always been pretty good, i usually get a half caesar salad and a cup of tortilla soup but have also tried the spring rolls, the caeser sandwich, pastas, and some pizzas. it has all been pretty good. but anyway, back to yesterday... first off, when you come here you have to request bread and the bread they give you is just kind of plain mediocre bread, nothing exciting. then it is time to order and i decided to try something different and ordered the chicken tequila fettuccini. my mom got the fusilli pasta with veggies her usual and the sis got a shrimp salad of sorts. everything was good, but, in my opinion, it was overpriced. my dish had a lot of flavor and i enjoyed it, but it cost around 13 . i would have no problem with this price at an independent restaurant, but i think this is too much for a chain. everyone else seemed to like their food too. also, the service was decent, our waitress was timely and friendly. so this is a good chain to go to when you just saw a movie or are shopping at dessert ridge, but it is still a chain and isn't anything mind blowing.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'so yesterday i went to the movies with my mom and my sister in law and after we decided to come here to have linner because my mom had some gift cards. i have been here before and it has always been pretty good, i usually get a half caesar salad and a cup of tortilla soup but have also tried the spring rolls, the caeser sandwich, pastas, and some pizzas. it has all been pretty good. but anyway, back to yesterday... first off, when you come here you have to request bread and the bread they give you is just kind of plain mediocre bread, nothing exciting. then it is time to order and i decided to try something different and ordered the chicken tequila fettuccini. my mom got the fusilli pasta with veggies her usual and the sis got a shrimp salad of sorts. everything was good, but, in my opinion, it was overpriced. my dish had a lot of flavor and i enjoyed it, but it cost around 13 . i would have no problem with this price at an independent restaurant, but i think this is too much for a chain. everyone else seemed to like their food too. also, the service was decent, our waitress was timely and friendly. so this is a good chain to go to when you just saw a movie or are shopping at dessert ridge, but it is still a chain and isn't anything mind blowing.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'so yesterday i went to the movies with my mom and my sister in law and after we decided to come here to have linner because my mom had some gift cards. i have been here before and it has always been pretty good, i usually get a half caesar salad and a cup of tortilla soup but have also tried the spring rolls, the caeser sandwich, pastas, and some pizzas. it has all been pretty good. but anyway, back to yesterday... first off, when you come here you have to request bread and the bread they give you is just kind of plain mediocre bread, nothing exciting. then it is time to order and i decided to try something different and ordered the chicken tequila fettuccini. my mom got the fusilli pasta with veggies her usual and the sis got a shrimp salad of sorts. everything was good, but, in my opinion, it was overpriced. my dish had a lot of flavor and i enjoyed it, but it cost around 13 . i would have no problem with this price at an independent restaurant, but i think this is too much for a chain. everyone else seemed to like their food too. also, the service was decent, our waitress was timely and friendly. so this is a good chain to go to when you just saw a movie or are shopping at dessert ridge, but it is still a chain and isn't anything mind blowing.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance the bread quality: Offer more flavorful and exciting bread options to complement the meal.

2. Address pricing concerns: Review the pricing of our menu items, particularly chain locations, to ensure competitiveness without compromising quality.

3. Offer independent restaurant-like experiences: Emphasize the unique aspects of our restaurant to differentiate it from chain restaurants and provide a more personalized experience.

4. Consider offering promotions or discounts for customers using gift cards, as this may help alleviate any perceived overpricing concerns."
3,"My friends and I wanted to indulge in kid-like fun yesterday so we stopped by here around 9:00 pm.  Since it was one hour before closing the rides, the slide, and three of the four tracks were closed, which is understandable.  Luckily we were able to squeeze in two quick races at  the Sprint Kart track.  Each game was $7.00 each.  Each race lasted about 15 minutes each, but it felt much longer!  The inside where all the arcade games and the food court area was looked a little run down and dingy though.","my friends and i wanted to indulge in kid like fun yesterday so we stopped by here around 9 00 pm. since it was one hour before closing the rides, the slide, and three of the four tracks were closed, which is understandable. luckily we were able to squeeze in two quick races at the sprint kart track. each game was 7.00 each. each race lasted about 15 minutes each, but it felt much longer! the inside where all the arcade games and the food court area was looked a little run down and dingy though.","joy, neutral, approval","[INST] A customer left us a 3-star review: 'my friends and i wanted to indulge in kid like fun yesterday so we stopped by here around 9 00 pm. since it was one hour before closing the rides, the slide, and three of the four tracks were closed, which is understandable. luckily we were able to squeeze in two quick races at the sprint kart track. each game was 7.00 each. each race lasted about 15 minutes each, but it felt much longer! the inside where all the arcade games and the food court area was looked a little run down and dingy though.' The customer feels joy, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'my friends and i wanted to indulge in kid like fun yesterday so we stopped by here around 9 00 pm. since it was one hour before closing the rides, the slide, and three of the four tracks were closed, which is understandable. luckily we were able to squeeze in two quick races at the sprint kart track. each game was 7.00 each. each race lasted about 15 minutes each, but it felt much longer! the inside where all the arcade games and the food court area was looked a little run down and dingy though.' The customer feels joy, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Extend operating hours: To accommodate customers who visit later in the evening, consider extending the operating hours of the rides and tracks. This will allow customers to enjoy a wider range of activities during their visit.

2. Maintain cleanliness and appearance: Address the customer's concern about the run-down and dingy appearance of the arcade and food court areas. Regularly clean and maintain these spaces to create a more welcoming and enjoyable environment for customers."
3,Good food good prices! It just too small. It's almost like I dread going in because I know I'm going to have a hard time finding a seat and waiting for people to get up.,good food good prices! it just too small. it's almost like i dread going in because i know i'm going to have a hard time finding a seat and waiting for people to get up.,"admiration, fear, nervousness","[INST] A customer left us a 3-star review: 'good food good prices! it just too small. it's almost like i dread going in because i know i'm going to have a hard time finding a seat and waiting for people to get up.' The customer feels admiration, fear, nervousness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'good food good prices! it just too small. it's almost like i dread going in because i know i'm going to have a hard time finding a seat and waiting for people to get up.' The customer feels admiration, fear, nervousness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Expand seating capacity: Increase the number of seats available to accommodate more customers, reducing the likelihood of overcrowding.

2. Implement a reservation system: Offer the option for customers to reserve a table in advance, ensuring they have a guaranteed seat upon arrival.

3. Improve wait times: Train staff to seat customers more efficiently, reducing wait times for available tables.

4. Communicate seating availability: Provide real-time information about seating availability on your website or through a mobile app, allowing customers to make informed decisions about when to visit."
3,"An important part of a Las Vegas trip is eating at a buffet. You're exhausted from the night before, dehydrated from not enough water and too much alcohol, and already given into gluttony, so what do you have to lose? Well, your standards and possibly your dignity if you choose the wrong buffet. I have had the good and the bad, and I would say MGM is neither. It's just okay. \n\nOn a saturday morning just before noon, I was starving. So starving, that by the time we finally sat down to eat I literally grabbed a plate from the closest food station and filled up a plate with things I couldn't even pronounce. I actually found it quite tasty, so I was curious about what other delicious things were out there. Well, that's where the okay part of it all comes into play. Everything else was just okay. For $25 though, I like a little better than okay. I go to Silverton for $17 and it's AMAZING, so I wasn't impressed by the price.\n\nI was, however, impressed with the pay here kiosks! Instead of waiting in line for eternity you just walk up to the kiosk, get your receipt, and get seated. Done. Simple. I appreciate that. \n\nI would eat here again if it was very convenient or I was starving and couldn't wait, but I don't think I would really plan to eat here.","an important part of a las vegas trip is eating at a buffet. you're exhausted from the night before, dehydrated from not enough water and too much alcohol, and already given into gluttony, so what do you have to lose? well, your standards and possibly your dignity if you choose the wrong buffet. i have had the good and the bad, and i would say mgm is neither. it's just okay. n non a saturday morning just before noon, i was starving. so starving, that by the time we finally sat down to eat i literally grabbed a plate from the closest food station and filled up a plate with things i couldn't even pronounce. i actually found it quite tasty, so i was curious about what other delicious things were out there. well, that's where the okay part of it all comes into play. everything else was just okay. for 25 though, i like a little better than okay. i go to silverton for 17 and it's amazing, so i wasn't impressed by the price. n ni was, however, impressed with the pay here kiosks! instead of waiting in line for eternity you just walk up to the kiosk, get your receipt, and get seated. done. simple. i appreciate that. n ni would eat here again if it was very convenient or i was starving and couldn't wait, but i don't think i would really plan to eat here.","neutral, approval, curiosity","[INST] A customer left us a 3-star review: 'an important part of a las vegas trip is eating at a buffet. you're exhausted from the night before, dehydrated from not enough water and too much alcohol, and already given into gluttony, so what do you have to lose? well, your standards and possibly your dignity if you choose the wrong buffet. i have had the good and the bad, and i would say mgm is neither. it's just okay. n non a saturday morning just before noon, i was starving. so starving, that by the time we finally sat down to eat i literally grabbed a plate from the closest food station and filled up a plate with things i couldn't even pronounce. i actually found it quite tasty, so i was curious about what other delicious things were out there. well, that's where the okay part of it all comes into play. everything else was just okay. for 25 though, i like a little better than okay. i go to silverton for 17 and it's amazing, so i wasn't impressed by the price. n ni was, however, impressed with the pay here kiosks! instead of waiting in line for eternity you just walk up to the kiosk, get your receipt, and get seated. done. simple. i appreciate that. n ni would eat here again if it was very convenient or i was starving and couldn't wait, but i don't think i would really plan to eat here.' The customer feels neutral, approval, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'an important part of a las vegas trip is eating at a buffet. you're exhausted from the night before, dehydrated from not enough water and too much alcohol, and already given into gluttony, so what do you have to lose? well, your standards and possibly your dignity if you choose the wrong buffet. i have had the good and the bad, and i would say mgm is neither. it's just okay. n non a saturday morning just before noon, i was starving. so starving, that by the time we finally sat down to eat i literally grabbed a plate from the closest food station and filled up a plate with things i couldn't even pronounce. i actually found it quite tasty, so i was curious about what other delicious things were out there. well, that's where the okay part of it all comes into play. everything else was just okay. for 25 though, i like a little better than okay. i go to silverton for 17 and it's amazing, so i wasn't impressed by the price. n ni was, however, impressed with the pay here kiosks! instead of waiting in line for eternity you just walk up to the kiosk, get your receipt, and get seated. done. simple. i appreciate that. n ni would eat here again if it was very convenient or i was starving and couldn't wait, but i don't think i would really plan to eat here.' The customer feels neutral, approval, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Food Quality: The customer mentions that the food was ""just okay."" To enhance their experience, we could work on improving the variety, taste, and presentation of the food items at our buffet, particularly those that are less familiar to customers.

2. Value for Money: The customer feels that the price is high compared to the Silverton buffet. To address this, we could consider adjusting our pricing or improving the quality and quantity of food offered to provide better value for money.

3. Weekend Availability: The customer mentions that they visited on a Saturday morning, which seemed to be a busy time."
3,"it was pretty cheap to fly to las vegas. depending on how many days you book ahead, you can save considerable monies. southwest has easy checkins. a long list of departure times and they leave from oaktown!","it was pretty cheap to fly to las vegas. depending on how many days you book ahead, you can save considerable monies. southwest has easy checkins. a long list of departure times and they leave from oaktown!","neutral, approval, optimism","[INST] A customer left us a 3-star review: 'it was pretty cheap to fly to las vegas. depending on how many days you book ahead, you can save considerable monies. southwest has easy checkins. a long list of departure times and they leave from oaktown!' The customer feels neutral, approval, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'it was pretty cheap to fly to las vegas. depending on how many days you book ahead, you can save considerable monies. southwest has easy checkins. a long list of departure times and they leave from oaktown!' The customer feels neutral, approval, optimism. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and potentially increase their satisfaction, consider the following improvements:

1. Improve communication: Provide more information about the flight, such as in-flight amenities, seat comfort, and any potential delays or changes.

2. Offer additional services: Consider offering additional services like priority boarding, extra legroom seats, or in-flight entertainment options to make the customer feel more valued.

3. Personalize the experience: Implement a personalized approach to customer service, such as addressing the customer by name and offering tailored recommendations based on their travel history and preferences."
3,"There is not much to say that hasn't already been said about this place. It is one of the better pizzerias in the Mesa. \n\nI have gone here quite a few times, usually stopping in for a slice. These slices are amazing! Some of the biggest single pizza slices that I have ever seen and not very expensive at all. They normally load on the toppings pretty well, not skimping nor overloading, but when you just buy a slice, toppings never stick onto the pizza, and here they seems to just sadly lay on top of a delicious slice. It is much better to just stick with a basic one if you want a slice and something crazier if you get a whole pizza. \n\nOne sad part is they have some of the smallest wings I have ever seen. I am not the most knowledgeable when it comes to wings, but I have had my fair share and these were by far the smallest wings I have ever eaten. Not sure if they were just from the runt chickens of the pack or something. I've actually tried them on multiple times, thinking I may have had bad luck the first time, but again, I thought they were below-average on their size. Sad, since the barbecue sauce was DELICIOUS!\n\nA good place with some pretty decent lunch and daily deals.","there is not much to say that hasn't already been said about this place. it is one of the better pizzerias in the mesa. n ni have gone here quite a few times, usually stopping in for a slice. these slices are amazing! some of the biggest single pizza slices that i have ever seen and not very expensive at all. they normally load on the toppings pretty well, not skimping nor overloading, but when you just buy a slice, toppings never stick onto the pizza, and here they seems to just sadly lay on top of a delicious slice. it is much better to just stick with a basic one if you want a slice and something crazier if you get a whole pizza. n none sad part is they have some of the smallest wings i have ever seen. i am not the most knowledgeable when it comes to wings, but i have had my fair share and these were by far the smallest wings i have ever eaten. not sure if they were just from the runt chickens of the pack or something. i've actually tried them on multiple times, thinking i may have had bad luck the first time, but again, i thought they were below average on their size. sad, since the barbecue sauce was delicious! n na good place with some pretty decent lunch and daily deals.","admiration, disappointment, sadness","[INST] A customer left us a 3-star review: 'there is not much to say that hasn't already been said about this place. it is one of the better pizzerias in the mesa. n ni have gone here quite a few times, usually stopping in for a slice. these slices are amazing! some of the biggest single pizza slices that i have ever seen and not very expensive at all. they normally load on the toppings pretty well, not skimping nor overloading, but when you just buy a slice, toppings never stick onto the pizza, and here they seems to just sadly lay on top of a delicious slice. it is much better to just stick with a basic one if you want a slice and something crazier if you get a whole pizza. n none sad part is they have some of the smallest wings i have ever seen. i am not the most knowledgeable when it comes to wings, but i have had my fair share and these were by far the smallest wings i have ever eaten. not sure if they were just from the runt chickens of the pack or something. i've actually tried them on multiple times, thinking i may have had bad luck the first time, but again, i thought they were below average on their size. sad, since the barbecue sauce was delicious! n na good place with some pretty decent lunch and daily deals.' The customer feels admiration, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'there is not much to say that hasn't already been said about this place. it is one of the better pizzerias in the mesa. n ni have gone here quite a few times, usually stopping in for a slice. these slices are amazing! some of the biggest single pizza slices that i have ever seen and not very expensive at all. they normally load on the toppings pretty well, not skimping nor overloading, but when you just buy a slice, toppings never stick onto the pizza, and here they seems to just sadly lay on top of a delicious slice. it is much better to just stick with a basic one if you want a slice and something crazier if you get a whole pizza. n none sad part is they have some of the smallest wings i have ever seen. i am not the most knowledgeable when it comes to wings, but i have had my fair share and these were by far the smallest wings i have ever eaten. not sure if they were just from the runt chickens of the pack or something. i've actually tried them on multiple times, thinking i may have had bad luck the first time, but again, i thought they were below average on their size. sad, since the barbecue sauce was delicious! n na good place with some pretty decent lunch and daily deals.' The customer feels admiration, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance topping adherence on slices: Investigate the reasons for toppings not sticking to the pizza slices and address the issue to ensure a better dining experience.

2. Offer larger wing portions: Consider sourcing larger chicken wings or adjusting the preparation process to provide a more satisfying portion size.

3. Maintain consistency in food quality: Ensure that the quality of food, particularly the toppings and wing size, remains consistent across all orders to meet customer expectations."
3,"Quaint and bustling place with a great atmosphere especially with outside seating. That said, RELATIVE to all the great food in Las Vegas, the food was not all that memorable. We tried two types of salads and a steakburger. They serve small portions so go if you want a dainty, casual, and somewhat classy meal.\n\nThree star does not mean I disliked this place, it's just a measure of how impressed I was relative to other restaurants in the area.","quaint and bustling place with a great atmosphere especially with outside seating. that said, relative to all the great food in las vegas, the food was not all that memorable. we tried two types of salads and a steakburger. they serve small portions so go if you want a dainty, casual, and somewhat classy meal. n nthree star does not mean i disliked this place, it's just a measure of how impressed i was relative to other restaurants in the area.","admiration, disapproval, approval","[INST] A customer left us a 3-star review: 'quaint and bustling place with a great atmosphere especially with outside seating. that said, relative to all the great food in las vegas, the food was not all that memorable. we tried two types of salads and a steakburger. they serve small portions so go if you want a dainty, casual, and somewhat classy meal. n nthree star does not mean i disliked this place, it's just a measure of how impressed i was relative to other restaurants in the area.' The customer feels admiration, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'quaint and bustling place with a great atmosphere especially with outside seating. that said, relative to all the great food in las vegas, the food was not all that memorable. we tried two types of salads and a steakburger. they serve small portions so go if you want a dainty, casual, and somewhat classy meal. n nthree star does not mean i disliked this place, it's just a measure of how impressed i was relative to other restaurants in the area.' The customer feels admiration, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially increase their satisfaction with our restaurant, we could consider the following actions:

1. Enhance the quality of our food, particularly the salads and steakburger, to make it more memorable and competitive with other restaurants in the area.
2. Offer larger portion sizes to cater to customers who prefer a more substantial meal.
3. Consider adjusting our menu to include more unique and impressive dishes that set us apart from other restaurants.
4. Provide excellent customer service to create a more personalized and memorable dining experience.
5. Offer promotions or discounts to encourage customers to try new dishes and provide feedback on their experiences."
3,Wasnt blown away by this place however decent selection of wine and various grocery. A bit pricey but managed to find some goodies. They have prepared food as well that sure smelled good. I may come back,wasnt blown away by this place however decent selection of wine and various grocery. a bit pricey but managed to find some goodies. they have prepared food as well that sure smelled good. i may come back,"admiration, approval, neutral","[INST] A customer left us a 3-star review: 'wasnt blown away by this place however decent selection of wine and various grocery. a bit pricey but managed to find some goodies. they have prepared food as well that sure smelled good. i may come back' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'wasnt blown away by this place however decent selection of wine and various grocery. a bit pricey but managed to find some goodies. they have prepared food as well that sure smelled good. i may come back' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Price Competitiveness: Review the pricing of your prepared food and grocery items to ensure they are competitive with other similar establishments in the area.

2. Enhance Food Quality: Improve the quality of your prepared food to make it more appealing and enticing, as the customer mentioned that it smelled good but did not specify whether it tasted as good.

3. Staff Interaction: Train your staff to engage more with customers, providing friendly and attentive service. This can help create a more welcoming environment and encourage repeat visits."
3,"The food is below average for the strip. The only reason to goto this place is to drink a cold one and watch all the hot chicks parade up and down the strip. Having said that, I love this place.","the food is below average for the strip. the only reason to goto this place is to drink a cold one and watch all the hot chicks parade up and down the strip. having said that, i love this place.","love, admiration, disappointment","[INST] A customer left us a 3-star review: 'the food is below average for the strip. the only reason to goto this place is to drink a cold one and watch all the hot chicks parade up and down the strip. having said that, i love this place.' The customer feels love, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the food is below average for the strip. the only reason to goto this place is to drink a cold one and watch all the hot chicks parade up and down the strip. having said that, i love this place.' The customer feels love, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on enhancing the food quality and service to meet the expectations of the strip's standards. This would address the disappointment expressed about the food. Additionally, we could consider creating a more comfortable and inviting atmosphere to encourage a positive experience for all customers, not just those who are there primarily for the drinks and scenery. This could help foster a sense of appreciation and loyalty among customers like this one who still express a fondness for our establishment."
3,"Came here on a Monday night for dinner. Prices seemed reasonable compared to the shi-shi restaurants around it. I ordered a cider and a falafel burger.  It was a little dry but overall it was good. Sucks that a $12 burger doesn't come with fries.  My friend got the buffalo chicken burger and a beer. Overall it was good.  Looked over at the other table with sweet potato fries, onion rings and shoe string fries. Couldn't really justify paying an extra five bucks for something that  normally comes with a burger.","came here on a monday night for dinner. prices seemed reasonable compared to the shi shi restaurants around it. i ordered a cider and a falafel burger. it was a little dry but overall it was good. sucks that a 12 burger doesn't come with fries. my friend got the buffalo chicken burger and a beer. overall it was good. looked over at the other table with sweet potato fries, onion rings and shoe string fries. couldn't really justify paying an extra five bucks for something that normally comes with a burger.","admiration, disappointment, annoyance","[INST] A customer left us a 3-star review: 'came here on a monday night for dinner. prices seemed reasonable compared to the shi shi restaurants around it. i ordered a cider and a falafel burger. it was a little dry but overall it was good. sucks that a 12 burger doesn't come with fries. my friend got the buffalo chicken burger and a beer. overall it was good. looked over at the other table with sweet potato fries, onion rings and shoe string fries. couldn't really justify paying an extra five bucks for something that normally comes with a burger.' The customer feels admiration, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'came here on a monday night for dinner. prices seemed reasonable compared to the shi shi restaurants around it. i ordered a cider and a falafel burger. it was a little dry but overall it was good. sucks that a 12 burger doesn't come with fries. my friend got the buffalo chicken burger and a beer. overall it was good. looked over at the other table with sweet potato fries, onion rings and shoe string fries. couldn't really justify paying an extra five bucks for something that normally comes with a burger.' The customer feels admiration, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Address the dryness issue: Ensure that the falafel burger is properly moistened to prevent dryness. This could involve adjusting the cooking process or the ingredients used.

2. Offer a complimentary side with the burger: To address the customer's frustration about paying extra for fries, consider offering a side of fries with the purchase of a 12 burger. This small gesture could help improve their overall satisfaction with the meal.

3. Communicate menu items more clearly: Make sure that the menu clearly states what comes with each dish, so customers are not surprised by additional charges."
3,"Just a regular old pawn shop. I think I expected to see one of the cast members there, which probably would've made it a 4 star experience. Still, it's something to do if you're in the area.","just a regular old pawn shop. i think i expected to see one of the cast members there, which probably would've made it a 4 star experience. still, it's something to do if you're in the area.","approval, neutral, optimism","[INST] A customer left us a 3-star review: 'just a regular old pawn shop. i think i expected to see one of the cast members there, which probably would've made it a 4 star experience. still, it's something to do if you're in the area.' The customer feels approval, neutral, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'just a regular old pawn shop. i think i expected to see one of the cast members there, which probably would've made it a 4 star experience. still, it's something to do if you're in the area.' The customer feels approval, neutral, optimism. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider incorporating elements that reflect a unique or memorable atmosphere, potentially incorporating a theme or character that aligns with the customer's expectation of a ""cast member."" This could be achieved through staff training, store decor, or marketing materials that emphasize the shop's distinctiveness. Additionally, offering exceptional customer service and ensuring a clean, organized, and welcoming environment may help elevate the experience to a 4-star level."
3,"So I was in town for the week and visiting my cousin in (I guess hipster) Lawrenceville (when did that happen?).  Anyway...on to the review.  \n\nAtmosphere - Hipster coffee shop with people being hipsters, busy, vibrant, friendly, wait staff even said \""dude\""...but apologized (not sure why)... it made me chuckle.   \n\nFood - Many a great choice here on the menu but being that I had eaten a copious amount of cookies over the past holiday weekend I thought I would be healthy by opting for the egg white omelet.  The omelet came w/ spinach, cherry tomatoes, feta, and a side of pumpernickel bread.  The dish was just okay.  Maybe it was too healthy, as there was little flavor present.  Maybe they cook it with a spray and not butter.  Who knows...  To drink I had an unsweetened ice tea which tasted weak or maybe my years in the South w/ strong brewed tea has ruined me.  \n\nService - The service was great as the server was engaging despite it being busy.  There were no faults here.\n\nOverall - I would like to give this place another try at a time when I haven't eaten my weight in cookies the weekend before...then it will be French toast time!!","so i was in town for the week and visiting my cousin in i guess hipster lawrenceville when did that happen? . anyway...on to the review. n natmosphere hipster coffee shop with people being hipsters, busy, vibrant, friendly, wait staff even said dude ...but apologized not sure why ... it made me chuckle. n nfood many a great choice here on the menu but being that i had eaten a copious amount of cookies over the past holiday weekend i thought i would be healthy by opting for the egg white omelet. the omelet came w spinach, cherry tomatoes, feta, and a side of pumpernickel bread. the dish was just okay. maybe it was too healthy, as there was little flavor present. maybe they cook it with a spray and not butter. who knows... to drink i had an unsweetened ice tea which tasted weak or maybe my years in the south w strong brewed tea has ruined me. n nservice the service was great as the server was engaging despite it being busy. there were no faults here. n noverall i would like to give this place another try at a time when i haven't eaten my weight in cookies the weekend before...then it will be french toast time!!","amusement, confusion, joy","[INST] A customer left us a 3-star review: 'so i was in town for the week and visiting my cousin in i guess hipster lawrenceville when did that happen? . anyway...on to the review. n natmosphere hipster coffee shop with people being hipsters, busy, vibrant, friendly, wait staff even said dude ...but apologized not sure why ... it made me chuckle. n nfood many a great choice here on the menu but being that i had eaten a copious amount of cookies over the past holiday weekend i thought i would be healthy by opting for the egg white omelet. the omelet came w spinach, cherry tomatoes, feta, and a side of pumpernickel bread. the dish was just okay. maybe it was too healthy, as there was little flavor present. maybe they cook it with a spray and not butter. who knows... to drink i had an unsweetened ice tea which tasted weak or maybe my years in the south w strong brewed tea has ruined me. n nservice the service was great as the server was engaging despite it being busy. there were no faults here. n noverall i would like to give this place another try at a time when i haven't eaten my weight in cookies the weekend before...then it will be french toast time!!' The customer feels amusement, confusion, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'so i was in town for the week and visiting my cousin in i guess hipster lawrenceville when did that happen? . anyway...on to the review. n natmosphere hipster coffee shop with people being hipsters, busy, vibrant, friendly, wait staff even said dude ...but apologized not sure why ... it made me chuckle. n nfood many a great choice here on the menu but being that i had eaten a copious amount of cookies over the past holiday weekend i thought i would be healthy by opting for the egg white omelet. the omelet came w spinach, cherry tomatoes, feta, and a side of pumpernickel bread. the dish was just okay. maybe it was too healthy, as there was little flavor present. maybe they cook it with a spray and not butter. who knows... to drink i had an unsweetened ice tea which tasted weak or maybe my years in the south w strong brewed tea has ruined me. n nservice the service was great as the server was engaging despite it being busy. there were no faults here. n noverall i would like to give this place another try at a time when i haven't eaten my weight in cookies the weekend before...then it will be french toast time!!' The customer feels amusement, confusion, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the flavor of our food, particularly the egg white omelet, by using more flavorful ingredients or cooking methods. We could also consider offering a wider variety of dishes that cater to different tastes, such as French toast for those seeking a more indulgent option. Additionally, ensuring consistency in the strength of our tea could help meet the customer's expectations. Lastly, maintaining a welcoming and engaging atmosphere while ensuring prompt and efficient service would contribute to a positive overall experience."
3,"Room: Everything was clean and we enjoyed using the flat screen t.v. while getting ready but there was a white/creamy-ish stain on the runner of one of the beds...I really don't want a reminder that I'm sleeping in a bed that several others have slept in (or did more than just sleep in).  But all in all, very comfortable room - MUCH better than Harrah's or Imperial Palace (but those hotels aren't on the same scale as Paris in terms of cost either).  \n\nRestaurants:  The food here is really not very good.  We ate at Le Cafe and tried to eat at Le Village Buffet but the line was too ridiculously long so we settled for a crepe stand instead.  Everything was just very mediocre.  Nothing was amazing, it just did the job of satisfying my hunger.  \n\nCasino:  The casino area is very small and I lost money there so I will associate negative feelings with that area.  But to be fair I only bet and lost $20 (big spender...) and I did have fun the entire 20 minutes I was playing roulette.  \n\nI would stay here again...but if I could afford Encore I would not give this place a second look.  Au Revoir Paris.","room everything was clean and we enjoyed using the flat screen t.v. while getting ready but there was a white creamy ish stain on the runner of one of the beds...i really don't want a reminder that i'm sleeping in a bed that several others have slept in or did more than just sleep in . but all in all, very comfortable room much better than harrah's or imperial palace but those hotels aren't on the same scale as paris in terms of cost either . n nrestaurants the food here is really not very good. we ate at le cafe and tried to eat at le village buffet but the line was too ridiculously long so we settled for a crepe stand instead. everything was just very mediocre. nothing was amazing, it just did the job of satisfying my hunger. n ncasino the casino area is very small and i lost money there so i will associate negative feelings with that area. but to be fair i only bet and lost 20 big spender... and i did have fun the entire 20 minutes i was playing roulette. n ni would stay here again...but if i could afford encore i would not give this place a second look. au revoir paris.","joy, disapproval, neutral","[INST] A customer left us a 3-star review: 'room everything was clean and we enjoyed using the flat screen t.v. while getting ready but there was a white creamy ish stain on the runner of one of the beds...i really don't want a reminder that i'm sleeping in a bed that several others have slept in or did more than just sleep in . but all in all, very comfortable room much better than harrah's or imperial palace but those hotels aren't on the same scale as paris in terms of cost either . n nrestaurants the food here is really not very good. we ate at le cafe and tried to eat at le village buffet but the line was too ridiculously long so we settled for a crepe stand instead. everything was just very mediocre. nothing was amazing, it just did the job of satisfying my hunger. n ncasino the casino area is very small and i lost money there so i will associate negative feelings with that area. but to be fair i only bet and lost 20 big spender... and i did have fun the entire 20 minutes i was playing roulette. n ni would stay here again...but if i could afford encore i would not give this place a second look. au revoir paris.' The customer feels joy, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'room everything was clean and we enjoyed using the flat screen t.v. while getting ready but there was a white creamy ish stain on the runner of one of the beds...i really don't want a reminder that i'm sleeping in a bed that several others have slept in or did more than just sleep in . but all in all, very comfortable room much better than harrah's or imperial palace but those hotels aren't on the same scale as paris in terms of cost either . n nrestaurants the food here is really not very good. we ate at le cafe and tried to eat at le village buffet but the line was too ridiculously long so we settled for a crepe stand instead. everything was just very mediocre. nothing was amazing, it just did the job of satisfying my hunger. n ncasino the casino area is very small and i lost money there so i will associate negative feelings with that area. but to be fair i only bet and lost 20 big spender... and i did have fun the entire 20 minutes i was playing roulette. n ni would stay here again...but if i could afford encore i would not give this place a second look. au revoir paris.' The customer feels joy, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Cleanliness: Address the issue of the stain on the bed runner to ensure a clean and hygienic environment.

2. Bedding: Consider replacing the bed runner or providing fresh linens to alleviate the customer's concerns about sharing a bed with other guests.

3. Food Quality: Improve the quality of food offered at Le Café and Le Village Buffet, or offer alternative dining options with higher quality food.

4. Casino Area: Expand the casino area to provide a more enjoyable gaming experience and potentially increase the chances of winning."
3,"Another strip mall joint, this place has pretty good pizza, but their entree items are better. Have had some good lasagna there, and eggplant Parmesan. I just don't like the atmosphere... I feel like I'm dining in a storefront ... Oops, I am!","another strip mall joint, this place has pretty good pizza, but their entree items are better. have had some good lasagna there, and eggplant parmesan. i just don't like the atmosphere... i feel like i'm dining in a storefront ... oops, i am!","disapproval, disappointment, annoyance","[INST] A customer left us a 3-star review: 'another strip mall joint, this place has pretty good pizza, but their entree items are better. have had some good lasagna there, and eggplant parmesan. i just don't like the atmosphere... i feel like i'm dining in a storefront ... oops, i am!' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'another strip mall joint, this place has pretty good pizza, but their entree items are better. have had some good lasagna there, and eggplant parmesan. i just don't like the atmosphere... i feel like i'm dining in a storefront ... oops, i am!' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Enhance the atmosphere: Invest in decor and ambiance to make the dining area more inviting and less store-like. This could include better lighting, more comfortable seating, and a more welcoming color scheme.

2. Improve service: Train staff to be attentive, friendly, and professional. Ensure they are knowledgeable about the menu and can provide recommendations to customers.

3. Offer a variety of seating options: Provide a mix of booths, tables, and high-top seating to cater to different preferences and create a more diverse dining experience."
3,"I'm giving Honeymoon Sweets an updated rating because I was contacted by the bakery yesterday and was offered a more than exceptable resolution. I'd rate them 4 stars for customer service, but to average it out, I give them three stars. Thank you for taking the time to follow-up and contact me.","i'm giving honeymoon sweets an updated rating because i was contacted by the bakery yesterday and was offered a more than exceptable resolution. i'd rate them 4 stars for customer service, but to average it out, i give them three stars. thank you for taking the time to follow up and contact me.","gratitude, approval, admiration","[INST] A customer left us a 3-star review: 'i'm giving honeymoon sweets an updated rating because i was contacted by the bakery yesterday and was offered a more than exceptable resolution. i'd rate them 4 stars for customer service, but to average it out, i give them three stars. thank you for taking the time to follow up and contact me.' The customer feels gratitude, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i'm giving honeymoon sweets an updated rating because i was contacted by the bakery yesterday and was offered a more than exceptable resolution. i'd rate them 4 stars for customer service, but to average it out, i give them three stars. thank you for taking the time to follow up and contact me.' The customer feels gratitude, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To further improve the customer's experience with Honeymoon Sweets, consider the following steps:

1. Maintain proactive communication: Regularly update customers about their orders, especially if there are any delays or issues. This helps build trust and shows that you value their business.

2. Offer prompt resolutions: When problems arise, address them quickly and efficiently. Offering a resolution in a timely manner can turn a negative experience into a positive one.

3. Personalize customer interactions: Address customers by their names and show genuine concern for their needs and preferences. This can make them feel valued and appreciated."
3,"My friends and I decided to go this place after seeing an ad posted in my apartment. We were in the mood for a quick session with a hookah and some good food.\n\nWhen we first arrived, we were greeted by a friendly man behind the counter who would be making our meals in the large brick oven located behind him. My friends decided to try the manakeesh (Not sure I wrote that properly) and I opted for a falafel. These were both amazing. The fresh baked bread really does make a huge difference. To be completely honest, if this review was based solely on the food then it would gotten an extra star.\n\nThe service seemed a bit unorganized at times, but the food definitely made up for it. We arrived at a not so busy time, but I could see how the wait time could add up when each baked bread needs to be made fresh for each individual person. Good food takes time though.\n\nThe hookah area upstairs had a pretty standard vibe to it. Very quiet and relaxing area to enjoy your shisha. Again, service seemed very unorganized upstairs which takes away from the experience considering it was our first time.\n\nOverall, I would definitely go back with some friends. Great place to relax before a night out.","my friends and i decided to go this place after seeing an ad posted in my apartment. we were in the mood for a quick session with a hookah and some good food. n nwhen we first arrived, we were greeted by a friendly man behind the counter who would be making our meals in the large brick oven located behind him. my friends decided to try the manakeesh not sure i wrote that properly and i opted for a falafel. these were both amazing. the fresh baked bread really does make a huge difference. to be completely honest, if this review was based solely on the food then it would gotten an extra star. n nthe service seemed a bit unorganized at times, but the food definitely made up for it. we arrived at a not so busy time, but i could see how the wait time could add up when each baked bread needs to be made fresh for each individual person. good food takes time though. n nthe hookah area upstairs had a pretty standard vibe to it. very quiet and relaxing area to enjoy your shisha. again, service seemed very unorganized upstairs which takes away from the experience considering it was our first time. n noverall, i would definitely go back with some friends. great place to relax before a night out.","admiration, approval, confusion","[INST] A customer left us a 3-star review: 'my friends and i decided to go this place after seeing an ad posted in my apartment. we were in the mood for a quick session with a hookah and some good food. n nwhen we first arrived, we were greeted by a friendly man behind the counter who would be making our meals in the large brick oven located behind him. my friends decided to try the manakeesh not sure i wrote that properly and i opted for a falafel. these were both amazing. the fresh baked bread really does make a huge difference. to be completely honest, if this review was based solely on the food then it would gotten an extra star. n nthe service seemed a bit unorganized at times, but the food definitely made up for it. we arrived at a not so busy time, but i could see how the wait time could add up when each baked bread needs to be made fresh for each individual person. good food takes time though. n nthe hookah area upstairs had a pretty standard vibe to it. very quiet and relaxing area to enjoy your shisha. again, service seemed very unorganized upstairs which takes away from the experience considering it was our first time. n noverall, i would definitely go back with some friends. great place to relax before a night out.' The customer feels admiration, approval, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'my friends and i decided to go this place after seeing an ad posted in my apartment. we were in the mood for a quick session with a hookah and some good food. n nwhen we first arrived, we were greeted by a friendly man behind the counter who would be making our meals in the large brick oven located behind him. my friends decided to try the manakeesh not sure i wrote that properly and i opted for a falafel. these were both amazing. the fresh baked bread really does make a huge difference. to be completely honest, if this review was based solely on the food then it would gotten an extra star. n nthe service seemed a bit unorganized at times, but the food definitely made up for it. we arrived at a not so busy time, but i could see how the wait time could add up when each baked bread needs to be made fresh for each individual person. good food takes time though. n nthe hookah area upstairs had a pretty standard vibe to it. very quiet and relaxing area to enjoy your shisha. again, service seemed very unorganized upstairs which takes away from the experience considering it was our first time. n noverall, i would definitely go back with some friends. great place to relax before a night out.' The customer feels admiration, approval, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Organize service: Ensure that both food service and hookah area service are more organized. This could involve better staff training, clearer communication, and more efficient processes.

2. Improve wait time: Since the food is freshly baked, it takes time. To address this, we can consider having a system in place to manage orders more efficiently, such as a queue or reservation system.

3. Clarify menu items: To avoid confusion, make sure menu items are clearly labeled and easy to understand. In this case, providing a brief description or proper spelling of menu items like manakeesh could help."
3,"Organization people, that's all I got to say, organization.  This place is in dire need of it.  Or maybe a map of some sort, but not like a treasure map.  I walked in to try and find a picture frame to use for a project and it took me forever to figure out that they were buried behind the knickknack area.\n\nAlso, the staff might want to take a people skills course.  Not a good experience to have them weaving in and out of customers much like a stunt car driver to avoid a question.  I really loved overhearing their conversations...\n\nOne other thing, make sure you work out a bit, that ramp connecting the levels is not fun to conquer when you're not expecting it.","organization people, that's all i got to say, organization. this place is in dire need of it. or maybe a map of some sort, but not like a treasure map. i walked in to try and find a picture frame to use for a project and it took me forever to figure out that they were buried behind the knickknack area. n nalso, the staff might want to take a people skills course. not a good experience to have them weaving in and out of customers much like a stunt car driver to avoid a question. i really loved overhearing their conversations... n none other thing, make sure you work out a bit, that ramp connecting the levels is not fun to conquer when you're not expecting it.","love, neutral, disapproval","[INST] A customer left us a 3-star review: 'organization people, that's all i got to say, organization. this place is in dire need of it. or maybe a map of some sort, but not like a treasure map. i walked in to try and find a picture frame to use for a project and it took me forever to figure out that they were buried behind the knickknack area. n nalso, the staff might want to take a people skills course. not a good experience to have them weaving in and out of customers much like a stunt car driver to avoid a question. i really loved overhearing their conversations... n none other thing, make sure you work out a bit, that ramp connecting the levels is not fun to conquer when you're not expecting it.' The customer feels love, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'organization people, that's all i got to say, organization. this place is in dire need of it. or maybe a map of some sort, but not like a treasure map. i walked in to try and find a picture frame to use for a project and it took me forever to figure out that they were buried behind the knickknack area. n nalso, the staff might want to take a people skills course. not a good experience to have them weaving in and out of customers much like a stunt car driver to avoid a question. i really loved overhearing their conversations... n none other thing, make sure you work out a bit, that ramp connecting the levels is not fun to conquer when you're not expecting it.' The customer feels love, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve store organization: Arrange items in a clear and logical manner, with easy-to-find labels or signage. Consider implementing a map or guide for customers to navigate the store more easily.

2. Enhance staff training: Provide staff with customer service training to improve their people skills, such as active listening, empathy, and effective communication. Encourage them to engage with customers in a friendly and helpful manner."
3,"Recommended by a friend. He made it sound exclusive since dim sum was open twice a year, I felt that the dim sum style food could have been better if they focused on that and left the buffet of sea food out. It was tasty but some that came out was cold. They didn't have the chili oil like most Chinese restaurants I go to in San Diego, that was ok though since the items we had were a tad salty. The non dim sum items are  great though, fresh raw oysters, crab legs, lobster, nigiri, I actually asked the guy behind the sushi bar if I could have pieces with out rice, he said they usually don't give it out like that but he made an exception for me, to bad those pieces were so thick. I wanted to ask for a piece of the octopus but felt like I was going to inconvenience him so I walked down the buffet line, there was a yummy octopus and cucumber salad, probably the best thing on the buffet. They had a surplus of fresh fruit, mandarin oranges, cherries, rambutan, I didn't feel like working for my food though. Desert bar was pretty cool, decent, but not great. I really wish they more focused on dim sum though.. Next to sushi, dim sum is my favorite. Maybe I'll go this weekend when I get home to San Diego..","recommended by a friend. he made it sound exclusive since dim sum was open twice a year, i felt that the dim sum style food could have been better if they focused on that and left the buffet of sea food out. it was tasty but some that came out was cold. they didn't have the chili oil like most chinese restaurants i go to in san diego, that was ok though since the items we had were a tad salty. the non dim sum items are great though, fresh raw oysters, crab legs, lobster, nigiri, i actually asked the guy behind the sushi bar if i could have pieces with out rice, he said they usually don't give it out like that but he made an exception for me, to bad those pieces were so thick. i wanted to ask for a piece of the octopus but felt like i was going to inconvenience him so i walked down the buffet line, there was a yummy octopus and cucumber salad, probably the best thing on the buffet. they had a surplus of fresh fruit, mandarin oranges, cherries, rambutan, i didn't feel like working for my food though. desert bar was pretty cool, decent, but not great. i really wish they more focused on dim sum though.. next to sushi, dim sum is my favorite. maybe i'll go this weekend when i get home to san diego..","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'recommended by a friend. he made it sound exclusive since dim sum was open twice a year, i felt that the dim sum style food could have been better if they focused on that and left the buffet of sea food out. it was tasty but some that came out was cold. they didn't have the chili oil like most chinese restaurants i go to in san diego, that was ok though since the items we had were a tad salty. the non dim sum items are great though, fresh raw oysters, crab legs, lobster, nigiri, i actually asked the guy behind the sushi bar if i could have pieces with out rice, he said they usually don't give it out like that but he made an exception for me, to bad those pieces were so thick. i wanted to ask for a piece of the octopus but felt like i was going to inconvenience him so i walked down the buffet line, there was a yummy octopus and cucumber salad, probably the best thing on the buffet. they had a surplus of fresh fruit, mandarin oranges, cherries, rambutan, i didn't feel like working for my food though. desert bar was pretty cool, decent, but not great. i really wish they more focused on dim sum though.. next to sushi, dim sum is my favorite. maybe i'll go this weekend when i get home to san diego..' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'recommended by a friend. he made it sound exclusive since dim sum was open twice a year, i felt that the dim sum style food could have been better if they focused on that and left the buffet of sea food out. it was tasty but some that came out was cold. they didn't have the chili oil like most chinese restaurants i go to in san diego, that was ok though since the items we had were a tad salty. the non dim sum items are great though, fresh raw oysters, crab legs, lobster, nigiri, i actually asked the guy behind the sushi bar if i could have pieces with out rice, he said they usually don't give it out like that but he made an exception for me, to bad those pieces were so thick. i wanted to ask for a piece of the octopus but felt like i was going to inconvenience him so i walked down the buffet line, there was a yummy octopus and cucumber salad, probably the best thing on the buffet. they had a surplus of fresh fruit, mandarin oranges, cherries, rambutan, i didn't feel like working for my food though. desert bar was pretty cool, decent, but not great. i really wish they more focused on dim sum though.. next to sushi, dim sum is my favorite. maybe i'll go this weekend when i get home to san diego..' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Enhance the Dim Sum offerings: Focus more on the quality and variety of Dim Sum items, making it a more significant part of the menu.

2. Maintain consistent food temperature: Ensure that all Dim Sum items are served hot to maintain their taste and texture.

3. Provide chili oil: Offer chili oil as a condiment, as it is a common ingredient in many Chinese restaurants.

4. Communicate the Dim Sum schedule more clearly: Make it clearer that the Dim Sum is only open twice a year, so customers have realistic expectations."
3,"Just your typical hotel-restaurant. \n\nThey offer great happy hour and daily drink specials. \n\nAtmosphere was nice. Part restaurant, part sports bar. \n\nFood was average. Had the shrimp-crab bisque to start, which was easily the best thing I had that night. Then did a French dip sandwich for dinner, as there wasn't many \""dinner\"" choices that intrigued me, and also the precious reviews of dinner dishes weren't good. Sandwich wasn't very good, typical bar cuisine though. Girlfriend had the chicken broccoli pasta, which was excessively cheesy. \n\nOverall, it's not bad, but won't knock your socks off. It certainly benefits by the lack of other restaurants near it.","just your typical hotel restaurant. n nthey offer great happy hour and daily drink specials. n natmosphere was nice. part restaurant, part sports bar. n nfood was average. had the shrimp crab bisque to start, which was easily the best thing i had that night. then did a french dip sandwich for dinner, as there wasn't many dinner choices that intrigued me, and also the precious reviews of dinner dishes weren't good. sandwich wasn't very good, typical bar cuisine though. girlfriend had the chicken broccoli pasta, which was excessively cheesy. n noverall, it's not bad, but won't knock your socks off. it certainly benefits by the lack of other restaurants near it.","disapproval, disappointment, neutral","[INST] A customer left us a 3-star review: 'just your typical hotel restaurant. n nthey offer great happy hour and daily drink specials. n natmosphere was nice. part restaurant, part sports bar. n nfood was average. had the shrimp crab bisque to start, which was easily the best thing i had that night. then did a french dip sandwich for dinner, as there wasn't many dinner choices that intrigued me, and also the precious reviews of dinner dishes weren't good. sandwich wasn't very good, typical bar cuisine though. girlfriend had the chicken broccoli pasta, which was excessively cheesy. n noverall, it's not bad, but won't knock your socks off. it certainly benefits by the lack of other restaurants near it.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'just your typical hotel restaurant. n nthey offer great happy hour and daily drink specials. n natmosphere was nice. part restaurant, part sports bar. n nfood was average. had the shrimp crab bisque to start, which was easily the best thing i had that night. then did a french dip sandwich for dinner, as there wasn't many dinner choices that intrigued me, and also the precious reviews of dinner dishes weren't good. sandwich wasn't very good, typical bar cuisine though. girlfriend had the chicken broccoli pasta, which was excessively cheesy. n noverall, it's not bad, but won't knock your socks off. it certainly benefits by the lack of other restaurants near it.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Expand the dinner menu options to offer more intriguing dishes that might appeal to a wider range of customers.
2. Enhance the quality of the bar cuisine, particularly the French dip sandwich, to make it more appealing and less typical.
3. Address the issue of excessive cheese in the chicken broccoli pasta to provide a more balanced flavor profile.
4. Consider offering a more diverse atmosphere, perhaps by reducing the sports bar elements and increasing the restaurant ambiance.
5. Encourage staff to provide personalized recommendations based on the customer's preferences to help them make more satisfying choices."
3,"I agree with the majority of the Yelp reviews... I would give this place a solid 3 stars. With all of the burger joints to choose from in Las Vegas, I thought Five Guys was good but nothing to rave about.\n\nI ordered the Bacon Cheeseburger with two patties and my husband and I shared regular Cajun fries.  The great thing about this place is that toppings are free even grilled onions and mushrooms. We originally ordered the large fries but the cashier was nice enough to tell us that the large is meant for 3-4 people. Our number was called right away even though the place was packed. Service was efficient and the tables were cleared as soon as people left. \n\nThe Bacon Cheeseburger was enormous! I actually ate half for lunch and half for dinner and was quite full. The cashier was right about advising us to order the regular size fries. The fries were tasty. My burger was really good as well but not spectacular. \n\nI didn't like the loudness of the place. All of the workers yelled out the orders and it was just distracting. I felt the need to eat in a rush because it was just too loud inside with the yelling and loud music.\n\nI would definitely go here again but only if I'm in the area. I can't help but compare this place to In-n-Out and I would still choose In-n-Out over it.","i agree with the majority of the yelp reviews... i would give this place a solid 3 stars. with all of the burger joints to choose from in las vegas, i thought five guys was good but nothing to rave about. n ni ordered the bacon cheeseburger with two patties and my husband and i shared regular cajun fries. the great thing about this place is that toppings are free even grilled onions and mushrooms. we originally ordered the large fries but the cashier was nice enough to tell us that the large is meant for 3 4 people. our number was called right away even though the place was packed. service was efficient and the tables were cleared as soon as people left. n nthe bacon cheeseburger was enormous! i actually ate half for lunch and half for dinner and was quite full. the cashier was right about advising us to order the regular size fries. the fries were tasty. my burger was really good as well but not spectacular. n ni didn't like the loudness of the place. all of the workers yelled out the orders and it was just distracting. i felt the need to eat in a rush because it was just too loud inside with the yelling and loud music. n ni would definitely go here again but only if i'm in the area. i can't help but compare this place to in n out and i would still choose in n out over it.","approval, admiration, neutral","[INST] A customer left us a 3-star review: 'i agree with the majority of the yelp reviews... i would give this place a solid 3 stars. with all of the burger joints to choose from in las vegas, i thought five guys was good but nothing to rave about. n ni ordered the bacon cheeseburger with two patties and my husband and i shared regular cajun fries. the great thing about this place is that toppings are free even grilled onions and mushrooms. we originally ordered the large fries but the cashier was nice enough to tell us that the large is meant for 3 4 people. our number was called right away even though the place was packed. service was efficient and the tables were cleared as soon as people left. n nthe bacon cheeseburger was enormous! i actually ate half for lunch and half for dinner and was quite full. the cashier was right about advising us to order the regular size fries. the fries were tasty. my burger was really good as well but not spectacular. n ni didn't like the loudness of the place. all of the workers yelled out the orders and it was just distracting. i felt the need to eat in a rush because it was just too loud inside with the yelling and loud music. n ni would definitely go here again but only if i'm in the area. i can't help but compare this place to in n out and i would still choose in n out over it.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i agree with the majority of the yelp reviews... i would give this place a solid 3 stars. with all of the burger joints to choose from in las vegas, i thought five guys was good but nothing to rave about. n ni ordered the bacon cheeseburger with two patties and my husband and i shared regular cajun fries. the great thing about this place is that toppings are free even grilled onions and mushrooms. we originally ordered the large fries but the cashier was nice enough to tell us that the large is meant for 3 4 people. our number was called right away even though the place was packed. service was efficient and the tables were cleared as soon as people left. n nthe bacon cheeseburger was enormous! i actually ate half for lunch and half for dinner and was quite full. the cashier was right about advising us to order the regular size fries. the fries were tasty. my burger was really good as well but not spectacular. n ni didn't like the loudness of the place. all of the workers yelled out the orders and it was just distracting. i felt the need to eat in a rush because it was just too loud inside with the yelling and loud music. n ni would definitely go here again but only if i'm in the area. i can't help but compare this place to in n out and i would still choose in n out over it.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Reduce the overall noise level in the restaurant by adjusting the volume of the music or implementing a quieter ambiance.

2. Offer a more comfortable seating area, allowing customers to dine at a more relaxed pace without feeling rushed.

3. Consider providing larger fry sizes for groups of three or four, as the cashier's advice may have contributed to the customer's negative feelings about the experience.

4. Explore options for a more subtle ordering system, such as using pagers or digital displays, to minimize the noise level and potential distractions for customers."
3,"Lindsay Lou, my favorite purveyor of Rebel Yell! Oh & let's not forget the adorable little yorkie named \""Lulu\"" running around the store! This boutique gives off a definite LA vibe. Most recently I got an adorable football style v-neck by Rebel Yell that reads \""Brunettes Are The Best.\"" (Duhhhh, no brainer!) The girls are always so sweet with lots of suggestions & styling tips. And while you're in be sure to write your email address down in the guest book. I get emails ALL the time with up to 30% off their designer duds! Crossing my fingers that Lindsay Lou is a boutique that's here to stay.","lindsay lou, my favorite purveyor of rebel yell! oh let's not forget the adorable little yorkie named lulu running around the store! this boutique gives off a definite la vibe. most recently i got an adorable football style v neck by rebel yell that reads brunettes are the best. duhhhh, no brainer! the girls are always so sweet with lots of suggestions styling tips. and while you're in be sure to write your email address down in the guest book. i get emails all the time with up to 30 off their designer duds! crossing my fingers that lindsay lou is a boutique that's here to stay.","admiration, approval, optimism","[INST] A customer left us a 3-star review: 'lindsay lou, my favorite purveyor of rebel yell! oh let's not forget the adorable little yorkie named lulu running around the store! this boutique gives off a definite la vibe. most recently i got an adorable football style v neck by rebel yell that reads brunettes are the best. duhhhh, no brainer! the girls are always so sweet with lots of suggestions styling tips. and while you're in be sure to write your email address down in the guest book. i get emails all the time with up to 30 off their designer duds! crossing my fingers that lindsay lou is a boutique that's here to stay.' The customer feels admiration, approval, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'lindsay lou, my favorite purveyor of rebel yell! oh let's not forget the adorable little yorkie named lulu running around the store! this boutique gives off a definite la vibe. most recently i got an adorable football style v neck by rebel yell that reads brunettes are the best. duhhhh, no brainer! the girls are always so sweet with lots of suggestions styling tips. and while you're in be sure to write your email address down in the guest book. i get emails all the time with up to 30 off their designer duds! crossing my fingers that lindsay lou is a boutique that's here to stay.' The customer feels admiration, approval, optimism. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Maintain the current ambiance and friendly service: The customer appreciates the store's unique vibe and the sweet interactions with the staff. Continue to foster this positive environment.

2. Enhance product offerings: The customer seems to enjoy the Rebel Yell brand, so expanding the selection of their products or introducing similar brands could be beneficial.

3. Offer more exclusive deals: The customer mentions receiving emails with discounts, but hopes for up to 30% off. Consider offering more frequent and substantial discounts to encourage repeat visits."
3,"Anyplace this big with this many TV's automatically gets three stars, but the Mesa crowd even a weekday was getting kind of sketchy. We wanted to play pool, but you can't play one game at a time and it is now 10 bucks for unlimited play. They have a few other games inside, but mostly alot of TV sets and they did have the volume on for Thursday night football. Cactus does not feature any food specials during happy Hour, but plenty of drink deals were available. Beers were about $2.50 or 3 bucks during football games. The only other issue is the urinals which are all child sized and offer no protection from the next dude (see photo). Invest in a divider, I know it's a Mesa bathroom, but at least invest in a divider.","anyplace this big with this many tv's automatically gets three stars, but the mesa crowd even a weekday was getting kind of sketchy. we wanted to play pool, but you can't play one game at a time and it is now 10 bucks for unlimited play. they have a few other games inside, but mostly alot of tv sets and they did have the volume on for thursday night football. cactus does not feature any food specials during happy hour, but plenty of drink deals were available. beers were about 2.50 or 3 bucks during football games. the only other issue is the urinals which are all child sized and offer no protection from the next dude see photo . invest in a divider, i know it's a mesa bathroom, but at least invest in a divider.","neutral, disappointment, disapproval","[INST] A customer left us a 3-star review: 'anyplace this big with this many tv's automatically gets three stars, but the mesa crowd even a weekday was getting kind of sketchy. we wanted to play pool, but you can't play one game at a time and it is now 10 bucks for unlimited play. they have a few other games inside, but mostly alot of tv sets and they did have the volume on for thursday night football. cactus does not feature any food specials during happy hour, but plenty of drink deals were available. beers were about 2.50 or 3 bucks during football games. the only other issue is the urinals which are all child sized and offer no protection from the next dude see photo . invest in a divider, i know it's a mesa bathroom, but at least invest in a divider.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'anyplace this big with this many tv's automatically gets three stars, but the mesa crowd even a weekday was getting kind of sketchy. we wanted to play pool, but you can't play one game at a time and it is now 10 bucks for unlimited play. they have a few other games inside, but mostly alot of tv sets and they did have the volume on for thursday night football. cactus does not feature any food specials during happy hour, but plenty of drink deals were available. beers were about 2.50 or 3 bucks during football games. the only other issue is the urinals which are all child sized and offer no protection from the next dude see photo . invest in a divider, i know it's a mesa bathroom, but at least invest in a divider.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Improve the pool playing experience: Allow customers to play one game at a time for a reasonable fee, or offer a discounted rate for multiple games.

2. Enhance bathroom facilities: Install dividers in urinals to provide privacy for customers.

3. Offer food specials during happy hour: Provide food options that complement drink deals during happy hour to enhance the overall customer experience.

4. Address the volume issue: Offer customers the option to control the volume of TVs or designate specific areas for sports viewing to cater to those who prefer a quieter environment.

5. Consider offering a more diverse selection of games to cater to a wider range of customer preferences."
3,"Close proximity to our apt and we arrived at the perfect time about 5 min after we sat down there was a huge rush (we arrived around 11:15 am Saturday morning for brunch) Pretty solid breakfast line up my only gripe is that everything is a la carte- Most places offer a side with sandwiches and egg dishes. We did the French toast and tuna melt, side of home fries and one cookies and cream shake to go. Yes the shakes are as good as everyone says they are. French toast was made with freshly bake challah bread but came with sesame seeds ... interesting twist.. Id probabaly come back but i wouldnt rush to do so there are so many brunch places on Rue Mont Royal","close proximity to our apt and we arrived at the perfect time about 5 min after we sat down there was a huge rush we arrived around 11 15 am saturday morning for brunch pretty solid breakfast line up my only gripe is that everything is a la carte most places offer a side with sandwiches and egg dishes. we did the french toast and tuna melt, side of home fries and one cookies and cream shake to go. yes the shakes are as good as everyone says they are. french toast was made with freshly bake challah bread but came with sesame seeds ... interesting twist.. id probabaly come back but i wouldnt rush to do so there are so many brunch places on rue mont royal","approval, neutral, admiration","[INST] A customer left us a 3-star review: 'close proximity to our apt and we arrived at the perfect time about 5 min after we sat down there was a huge rush we arrived around 11 15 am saturday morning for brunch pretty solid breakfast line up my only gripe is that everything is a la carte most places offer a side with sandwiches and egg dishes. we did the french toast and tuna melt, side of home fries and one cookies and cream shake to go. yes the shakes are as good as everyone says they are. french toast was made with freshly bake challah bread but came with sesame seeds ... interesting twist.. id probabaly come back but i wouldnt rush to do so there are so many brunch places on rue mont royal' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'close proximity to our apt and we arrived at the perfect time about 5 min after we sat down there was a huge rush we arrived around 11 15 am saturday morning for brunch pretty solid breakfast line up my only gripe is that everything is a la carte most places offer a side with sandwiches and egg dishes. we did the french toast and tuna melt, side of home fries and one cookies and cream shake to go. yes the shakes are as good as everyone says they are. french toast was made with freshly bake challah bread but came with sesame seeds ... interesting twist.. id probabaly come back but i wouldnt rush to do so there are so many brunch places on rue mont royal' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Manage peak hours more effectively: The customer mentioned a ""huge rush"" during their visit. To address this, consider implementing strategies such as reservations, limiting the number of walk-ins during busy periods, or extending operating hours to spread out the customer flow.

2. Offer more inclusive a la carte options: While the customer appreciated the quality of the food, they expressed a preference for places that offer a side with sandwiches and egg dishes. Consider adding more options that include sides with main dishes, catering to customers who prefer a more comprehensive meal."
3,"Small chain sub shop with a weed theme.  They toast the sandwiches, and boy, are they good.  They have something for everyone-whether you want a plainer sub or a fancier one.  I always get the Five-O(ham, salami, pepperoni, bacon, and proscuitto), although one day I must try other sandwiches.  However, service is slow after you order.  You also don't get to see them assemble your sandwich, which is something I like.  They have the best sandwiches, but I really wished it didn't take them +15 minutes to do that.","small chain sub shop with a weed theme. they toast the sandwiches, and boy, are they good. they have something for everyone whether you want a plainer sub or a fancier one. i always get the five o ham, salami, pepperoni, bacon, and proscuitto , although one day i must try other sandwiches. however, service is slow after you order. you also don't get to see them assemble your sandwich, which is something i like. they have the best sandwiches, but i really wished it didn't take them 15 minutes to do that.","desire, admiration, love","[INST] A customer left us a 3-star review: 'small chain sub shop with a weed theme. they toast the sandwiches, and boy, are they good. they have something for everyone whether you want a plainer sub or a fancier one. i always get the five o ham, salami, pepperoni, bacon, and proscuitto , although one day i must try other sandwiches. however, service is slow after you order. you also don't get to see them assemble your sandwich, which is something i like. they have the best sandwiches, but i really wished it didn't take them 15 minutes to do that.' The customer feels desire, admiration, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'small chain sub shop with a weed theme. they toast the sandwiches, and boy, are they good. they have something for everyone whether you want a plainer sub or a fancier one. i always get the five o ham, salami, pepperoni, bacon, and proscuitto , although one day i must try other sandwiches. however, service is slow after you order. you also don't get to see them assemble your sandwich, which is something i like. they have the best sandwiches, but i really wished it didn't take them 15 minutes to do that.' The customer feels desire, admiration, love. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience, consider the following improvements:

1. Speed up service after ordering: Reduce wait times by streamlining the order-preparation process, possibly by increasing staff during peak hours or implementing a more efficient kitchen workflow.

2. Allow customers to observe sandwich assembly: Offer a view of the kitchen or sandwich-making area, so customers can see their sandwiches being prepared, which may help alleviate concerns about the preparation process and increase transparency.

3. Consider offering a faster service option: Offer a quick-service menu with pre-made sandwiches or a self-service kiosk for customers who prioritize speed over customization."
3,"The carne asada tacos were amazing, reminded me of the ones in Mexico! Only thing that killed this place for me was they forgot the side of rice my girlfriend ordered, and when we finally received it the Mexican rice was undercooked, great in flavor, just super crunchy!","the carne asada tacos were amazing, reminded me of the ones in mexico! only thing that killed this place for me was they forgot the side of rice my girlfriend ordered, and when we finally received it the mexican rice was undercooked, great in flavor, just super crunchy!","admiration, disappointment, annoyance","[INST] A customer left us a 3-star review: 'the carne asada tacos were amazing, reminded me of the ones in mexico! only thing that killed this place for me was they forgot the side of rice my girlfriend ordered, and when we finally received it the mexican rice was undercooked, great in flavor, just super crunchy!' The customer feels admiration, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the carne asada tacos were amazing, reminded me of the ones in mexico! only thing that killed this place for me was they forgot the side of rice my girlfriend ordered, and when we finally received it the mexican rice was undercooked, great in flavor, just super crunchy!' The customer feels admiration, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the positive feedback: Start by acknowledging the customer's appreciation for the carne asada tacos, as this will help build a positive relationship.

2. Apologize for the mistakes: Apologize for the oversight in serving the side of rice and the undercooked rice. Show empathy and understanding for the inconvenience caused.

3. Offer a solution: Offer a complimentary side of properly cooked rice or another dish as a gesture of goodwill. This will demonstrate that we value their business and are committed to ensuring a positive dining experience."
3,"I always get stoked to see late-night Mexican food that isn't Filiberto's. It's good enough, portions are big, but there's nothing it does particularly well. Tacos are meh. Burritos are so-so. Carne asada fries don't need to have a tub of sour cream. And food eeds spice of some sort, not just salt and 5 little cups of salsa! At least it's clean, and the guac is legit. \n\nIt's far from the most delicious spot in the area, but at 3am it can be trusted. Isn't that what's really important?","i always get stoked to see late night mexican food that isn't filiberto's. it's good enough, portions are big, but there's nothing it does particularly well. tacos are meh. burritos are so so. carne asada fries don't need to have a tub of sour cream. and food eeds spice of some sort, not just salt and 5 little cups of salsa! at least it's clean, and the guac is legit. n nit's far from the most delicious spot in the area, but at 3am it can be trusted. isn't that what's really important?","admiration, neutral, approval","[INST] A customer left us a 3-star review: 'i always get stoked to see late night mexican food that isn't filiberto's. it's good enough, portions are big, but there's nothing it does particularly well. tacos are meh. burritos are so so. carne asada fries don't need to have a tub of sour cream. and food eeds spice of some sort, not just salt and 5 little cups of salsa! at least it's clean, and the guac is legit. n nit's far from the most delicious spot in the area, but at 3am it can be trusted. isn't that what's really important?' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i always get stoked to see late night mexican food that isn't filiberto's. it's good enough, portions are big, but there's nothing it does particularly well. tacos are meh. burritos are so so. carne asada fries don't need to have a tub of sour cream. and food eeds spice of some sort, not just salt and 5 little cups of salsa! at least it's clean, and the guac is legit. n nit's far from the most delicious spot in the area, but at 3am it can be trusted. isn't that what's really important?' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance the taste and quality of our tacos and burritos.
2. Offer more flavorful options, perhaps by increasing the spiciness of our dishes or providing a wider variety of salsas.
3. Reduce the amount of sour cream on the carne asada fries, or offer the option for customers to request less.
4. Consider offering additional seasonings or spices for customers to customize their dishes to their taste.
5. Maintain the cleanliness of the restaurant, as this was a positive point in the review."
3,"Big selection of arepas, tried the pork butt and shredded beef. Service was a bit slow as the cashier chatted with guest in front of me for 5 or 10 minutes since they couldn't decide what they wanted. Food came out quickly after I placed my order though. The pork arepa was pretty salty but had a good flavor. The shredded beef had a sauce on it that was super tasty - wish I asked for some more on the side to dip in. Fried plantains were good, but a little oily. All in all I would return or suggest to anyone who enjoys Latin style food.","big selection of arepas, tried the pork butt and shredded beef. service was a bit slow as the cashier chatted with guest in front of me for 5 or 10 minutes since they couldn't decide what they wanted. food came out quickly after i placed my order though. the pork arepa was pretty salty but had a good flavor. the shredded beef had a sauce on it that was super tasty wish i asked for some more on the side to dip in. fried plantains were good, but a little oily. all in all i would return or suggest to anyone who enjoys latin style food.","admiration, desire, approval","[INST] A customer left us a 3-star review: 'big selection of arepas, tried the pork butt and shredded beef. service was a bit slow as the cashier chatted with guest in front of me for 5 or 10 minutes since they couldn't decide what they wanted. food came out quickly after i placed my order though. the pork arepa was pretty salty but had a good flavor. the shredded beef had a sauce on it that was super tasty wish i asked for some more on the side to dip in. fried plantains were good, but a little oily. all in all i would return or suggest to anyone who enjoys latin style food.' The customer feels admiration, desire, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'big selection of arepas, tried the pork butt and shredded beef. service was a bit slow as the cashier chatted with guest in front of me for 5 or 10 minutes since they couldn't decide what they wanted. food came out quickly after i placed my order though. the pork arepa was pretty salty but had a good flavor. the shredded beef had a sauce on it that was super tasty wish i asked for some more on the side to dip in. fried plantains were good, but a little oily. all in all i would return or suggest to anyone who enjoys latin style food.' The customer feels admiration, desire, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Train staff on efficient service: Encourage staff to prioritize customer service and minimize unnecessary conversations during busy periods. This will help reduce wait times and improve the overall dining experience.

2. Monitor and adjust seasoning: Adjust the seasoning of dishes, particularly the pork arepa, to ensure it is not excessively salty. This will cater to a wider range of taste preferences.

3. Offer options for additional sauces: Offer customers the option to request additional sauces for their dishes, such as the tasty sauce on the shredded beef."
3,"I've been to the location in Florida multiple times and loved their food. I was however a little disappointed by this location. The food was good but the service sucked. My bf and I waited for a good 10-15 min. before a waiter came by to take our drink orders after we were seated. Our drinks remained empty for a while before they were refilled too. When we were done eating it took a long time for the waiter to walk by to see that we were done. The music was good but really loud, we had to almost yell to hear each other. \n\nIf you're looking for decent food but willing to hang out for a while this place would be ok but if you're looking to go in, eat, and go on with exploring Vegas I would recommend somewhere else.","i've been to the location in florida multiple times and loved their food. i was however a little disappointed by this location. the food was good but the service sucked. my bf and i waited for a good 10 15 min. before a waiter came by to take our drink orders after we were seated. our drinks remained empty for a while before they were refilled too. when we were done eating it took a long time for the waiter to walk by to see that we were done. the music was good but really loud, we had to almost yell to hear each other. n nif you're looking for decent food but willing to hang out for a while this place would be ok but if you're looking to go in, eat, and go on with exploring vegas i would recommend somewhere else.","disappointment, admiration, love","[INST] A customer left us a 3-star review: 'i've been to the location in florida multiple times and loved their food. i was however a little disappointed by this location. the food was good but the service sucked. my bf and i waited for a good 10 15 min. before a waiter came by to take our drink orders after we were seated. our drinks remained empty for a while before they were refilled too. when we were done eating it took a long time for the waiter to walk by to see that we were done. the music was good but really loud, we had to almost yell to hear each other. n nif you're looking for decent food but willing to hang out for a while this place would be ok but if you're looking to go in, eat, and go on with exploring vegas i would recommend somewhere else.' The customer feels disappointment, admiration, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i've been to the location in florida multiple times and loved their food. i was however a little disappointed by this location. the food was good but the service sucked. my bf and i waited for a good 10 15 min. before a waiter came by to take our drink orders after we were seated. our drinks remained empty for a while before they were refilled too. when we were done eating it took a long time for the waiter to walk by to see that we were done. the music was good but really loud, we had to almost yell to hear each other. n nif you're looking for decent food but willing to hang out for a while this place would be ok but if you're looking to go in, eat, and go on with exploring vegas i would recommend somewhere else.' The customer feels disappointment, admiration, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve waitstaff responsiveness: Reduce wait times for drink orders and check-ins after seating. This can be achieved by ensuring adequate staffing during peak hours and training staff to prioritize customer service.

2. Enhance communication: Encourage waitstaff to regularly check on tables, especially during busy periods, to ensure that customers' needs are being met promptly.

3. Adjust music volume: Monitor the volume level of the music to ensure it is comfortable for all customers, allowing them to enjoy their meal and conversation without having to raise their voices."
3,"For equipment you simply cannot beat Scayles.  Even if you buy an instrument elsewhere I'd still recommend picking up your equipment from here.  What they offer is a wide range of high quality equipment and with a bit of help from the staff you should soon be able to find the right gear for you.\n\nTheir guitar range covers the whole spectrum fairly well.  As far as I'm concerned its entry level guitars are perhaps a tad over priced and its only the truly high end where things turn in your favour.  If you are going to buy the entry level guitars from here check out the price online first just to be sure you are getting a good deal.\n\nAcross their other instruments they seem to specialise in Ukuleles and if that's what you are after this might be the place to come.  I don't have a great amount of familiarity with their brands of brass and woodwind, but the quality seems decent so its just a case of trying them out and checking if they are right for you.\n\nPersonally if I was buying equipment I'd come straight here - for anything else I might check out what's on offer elsewhere.","for equipment you simply cannot beat scayles. even if you buy an instrument elsewhere i'd still recommend picking up your equipment from here. what they offer is a wide range of high quality equipment and with a bit of help from the staff you should soon be able to find the right gear for you. n ntheir guitar range covers the whole spectrum fairly well. as far as i'm concerned its entry level guitars are perhaps a tad over priced and its only the truly high end where things turn in your favour. if you are going to buy the entry level guitars from here check out the price online first just to be sure you are getting a good deal. n nacross their other instruments they seem to specialise in ukuleles and if that's what you are after this might be the place to come. i don't have a great amount of familiarity with their brands of brass and woodwind, but the quality seems decent so its just a case of trying them out and checking if they are right for you. n npersonally if i was buying equipment i'd come straight here for anything else i might check out what's on offer elsewhere.","caring, approval, neutral","[INST] A customer left us a 3-star review: 'for equipment you simply cannot beat scayles. even if you buy an instrument elsewhere i'd still recommend picking up your equipment from here. what they offer is a wide range of high quality equipment and with a bit of help from the staff you should soon be able to find the right gear for you. n ntheir guitar range covers the whole spectrum fairly well. as far as i'm concerned its entry level guitars are perhaps a tad over priced and its only the truly high end where things turn in your favour. if you are going to buy the entry level guitars from here check out the price online first just to be sure you are getting a good deal. n nacross their other instruments they seem to specialise in ukuleles and if that's what you are after this might be the place to come. i don't have a great amount of familiarity with their brands of brass and woodwind, but the quality seems decent so its just a case of trying them out and checking if they are right for you. n npersonally if i was buying equipment i'd come straight here for anything else i might check out what's on offer elsewhere.' The customer feels caring, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'for equipment you simply cannot beat scayles. even if you buy an instrument elsewhere i'd still recommend picking up your equipment from here. what they offer is a wide range of high quality equipment and with a bit of help from the staff you should soon be able to find the right gear for you. n ntheir guitar range covers the whole spectrum fairly well. as far as i'm concerned its entry level guitars are perhaps a tad over priced and its only the truly high end where things turn in your favour. if you are going to buy the entry level guitars from here check out the price online first just to be sure you are getting a good deal. n nacross their other instruments they seem to specialise in ukuleles and if that's what you are after this might be the place to come. i don't have a great amount of familiarity with their brands of brass and woodwind, but the quality seems decent so its just a case of trying them out and checking if they are right for you. n npersonally if i was buying equipment i'd come straight here for anything else i might check out what's on offer elsewhere.' The customer feels caring, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could:

1. Offer competitive pricing for entry-level guitars to ensure they feel they are getting a good deal.
2. Provide clear and transparent pricing information for all products, both online and in-store.
3. Expand our knowledge and expertise in brass and woodwind instruments to better assist customers in these areas.
4. Offer more frequent sales or promotions on entry-level guitars to attract more customers.
5. Provide more detailed product descriptions and reviews to help customers make informed decisions.
6. Offer personalized recommendations based on the customer's preferences and needs."
3,"I stumbled into GB this summer when I was at a conference in Scottsdale. Didn't really feel like paying an arm and a leg for hotel resort food so I ventured off into the desert, on foot, to find some yummy food. \n\nI sat in the bar area since seating was at a premium in the restaurant. It was a Friday night. I ended up ordering a Margarita since it was national Tequila day. It was pretty good. For vegetarians there wasn't a lot of non-meaty foods to eat. I ended up ordering a bunch of different sides for my meal. The food was really tasty and didn't cost me too much. \n\nUnfortunately, the service wasn't great and it did take a long time get served. But then again, it was a busy Friday so I didn't really mind. If I'm ever in Scottsdale again, I'll probably do a little more researching to find a place that's a little more local and a little less of a chain.","i stumbled into gb this summer when i was at a conference in scottsdale. didn't really feel like paying an arm and a leg for hotel resort food so i ventured off into the desert, on foot, to find some yummy food. n ni sat in the bar area since seating was at a premium in the restaurant. it was a friday night. i ended up ordering a margarita since it was national tequila day. it was pretty good. for vegetarians there wasn't a lot of non meaty foods to eat. i ended up ordering a bunch of different sides for my meal. the food was really tasty and didn't cost me too much. n nunfortunately, the service wasn't great and it did take a long time get served. but then again, it was a busy friday so i didn't really mind. if i'm ever in scottsdale again, i'll probably do a little more researching to find a place that's a little more local and a little less of a chain.","admiration, joy, approval","[INST] A customer left us a 3-star review: 'i stumbled into gb this summer when i was at a conference in scottsdale. didn't really feel like paying an arm and a leg for hotel resort food so i ventured off into the desert, on foot, to find some yummy food. n ni sat in the bar area since seating was at a premium in the restaurant. it was a friday night. i ended up ordering a margarita since it was national tequila day. it was pretty good. for vegetarians there wasn't a lot of non meaty foods to eat. i ended up ordering a bunch of different sides for my meal. the food was really tasty and didn't cost me too much. n nunfortunately, the service wasn't great and it did take a long time get served. but then again, it was a busy friday so i didn't really mind. if i'm ever in scottsdale again, i'll probably do a little more researching to find a place that's a little more local and a little less of a chain.' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i stumbled into gb this summer when i was at a conference in scottsdale. didn't really feel like paying an arm and a leg for hotel resort food so i ventured off into the desert, on foot, to find some yummy food. n ni sat in the bar area since seating was at a premium in the restaurant. it was a friday night. i ended up ordering a margarita since it was national tequila day. it was pretty good. for vegetarians there wasn't a lot of non meaty foods to eat. i ended up ordering a bunch of different sides for my meal. the food was really tasty and didn't cost me too much. n nunfortunately, the service wasn't great and it did take a long time get served. but then again, it was a busy friday so i didn't really mind. if i'm ever in scottsdale again, i'll probably do a little more researching to find a place that's a little more local and a little less of a chain.' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Service Speed: Although the customer understood that it was a busy Friday night, they mentioned that the service was slow. We can work on streamlining our service process to ensure prompt attention to customers.

2. Expand Vegetarian Options: The customer felt limited in their food choices as a vegetarian. Offering a wider variety of vegetarian dishes could cater to a broader audience and enhance their dining experience.

3. Communicate Specials and Promotions: The customer was pleased with their margarita on National Tequila Day."
3,"Beef with Tomato\nBeef with Mushroom\nBeef with Pineapple\nBeef in Black Bean Sauce\n\nChicken with Tomato\nChicken with Mushroom\nChicken with Pineapple\nChicken in Black Bean Sauce\n\nPork with Tomato\nPork with Mushroom\nPork with Pineapple\nPork in Black Bean Sauce\n\nBeef Fried Rice\nChicken Fried Rice\nPork Fried Rice\n\nAll followed by chronic diarrhea. We all know what to expect from this takeaway just by looking at it, so there's not much point in moaning.","beef with tomato nbeef with mushroom nbeef with pineapple nbeef in black bean sauce n nchicken with tomato nchicken with mushroom nchicken with pineapple nchicken in black bean sauce n npork with tomato npork with mushroom npork with pineapple npork in black bean sauce n nbeef fried rice nchicken fried rice npork fried rice n nall followed by chronic diarrhea. we all know what to expect from this takeaway just by looking at it, so there's not much point in moaning.","neutral, disapproval, approval","[INST] A customer left us a 3-star review: 'beef with tomato nbeef with mushroom nbeef with pineapple nbeef in black bean sauce n nchicken with tomato nchicken with mushroom nchicken with pineapple nchicken in black bean sauce n npork with tomato npork with mushroom npork with pineapple npork in black bean sauce n nbeef fried rice nchicken fried rice npork fried rice n nall followed by chronic diarrhea. we all know what to expect from this takeaway just by looking at it, so there's not much point in moaning.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'beef with tomato nbeef with mushroom nbeef with pineapple nbeef in black bean sauce n nchicken with tomato nchicken with mushroom nchicken with pineapple nchicken in black bean sauce n npork with tomato npork with mushroom npork with pineapple npork in black bean sauce n nbeef fried rice nchicken fried rice npork fried rice n nall followed by chronic diarrhea. we all know what to expect from this takeaway just by looking at it, so there's not much point in moaning.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address the health concerns: Investigate the cause of the chronic diarrhea mentioned in the review. This could involve checking food preparation and storage procedures, ensuring all ingredients are fresh, and considering a food safety audit.

2. Offer variety without excess: The customer seems to appreciate the variety of dishes offered but may feel overwhelmed by the number of similar options. Consider reducing the number of identical dishes or offering more unique options.

3. Improve presentation: Pay attention to the visual appeal of the dishes. A well-presented meal can enhance the dining experience and make customers feel more satisfied with their order."
3,This Mcdonalds has drastically improved since they put in the new drive-thru system.  I used to have to pull around front everyday and wait extra time for food or coffee.\nThe only real issue I have is that their specialty coffee is never consistent.  It tastes different everytime!,this mcdonalds has drastically improved since they put in the new drive thru system. i used to have to pull around front everyday and wait extra time for food or coffee. nthe only real issue i have is that their specialty coffee is never consistent. it tastes different everytime!,"neutral, approval, realization","[INST] A customer left us a 3-star review: 'this mcdonalds has drastically improved since they put in the new drive thru system. i used to have to pull around front everyday and wait extra time for food or coffee. nthe only real issue i have is that their specialty coffee is never consistent. it tastes different everytime!' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this mcdonalds has drastically improved since they put in the new drive thru system. i used to have to pull around front everyday and wait extra time for food or coffee. nthe only real issue i have is that their specialty coffee is never consistent. it tastes different everytime!' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistency in Specialty Coffee: Ensure baristas are following the same recipe for specialty coffee to maintain a consistent taste. This could involve providing clear guidelines, regular training, and quality control checks.

2. Drive-Thru Efficiency: Maintain the efficiency of the new drive-thru system. Regular maintenance checks and staff training can help reduce wait times for food and coffee.

3. Customer Feedback: Encourage the customer to provide more specific feedback about their experience, such as the times they visited or the specific drinks they ordered."
3,"My expectations may be too high...let's start off with the positives.  Big parking lot, modern decor and very spacious.  Great service for having only one person running the front of the house.   \n\nWe ordered chicken red curry, papaya salad, BBQ chicken, pad thai and a side order of sweet rice.\n\nSweet rice - soggy and over cooked.  It came in a plastic sandwich bag.\n\nBBQ chicken - it was served with a side of the sweet chili sauce...bottled chili sauce.  The chicken is a piece of chicken breast marinated in what seemed like dried curry rub.  It was not BBQ nor did it taste like BBQ. It tasted pan fried.  Overall, I did not like it.\n\nPapaya salad - a bit too salty without the lime flavor.  Tiny bits of dried peanuts mixed throughout the salad....wasn't authentic, very Americanized.\n\nChicken red curry - loved the bamboo shoots and normal curried vegetables in the dish however the curry sauce lacked flavor.  It was very bland and no taste...it could've used a dash of fish sauce.  Overall, it was ok.\n\nPad thai - I was over it prior to making my way towards this dish.  My kids absolutely LOVED it!  That says it all as my kids are very picky eaters with a sophisticated palette.\n\nWould I return? Likely not and still in search for authentic Thai cuisine in AZ!","my expectations may be too high...let's start off with the positives. big parking lot, modern decor and very spacious. great service for having only one person running the front of the house. n nwe ordered chicken red curry, papaya salad, bbq chicken, pad thai and a side order of sweet rice. n nsweet rice soggy and over cooked. it came in a plastic sandwich bag. n nbbq chicken it was served with a side of the sweet chili sauce...bottled chili sauce. the chicken is a piece of chicken breast marinated in what seemed like dried curry rub. it was not bbq nor did it taste like bbq. it tasted pan fried. overall, i did not like it. n npapaya salad a bit too salty without the lime flavor. tiny bits of dried peanuts mixed throughout the salad....wasn't authentic, very americanized. n nchicken red curry loved the bamboo shoots and normal curried vegetables in the dish however the curry sauce lacked flavor. it was very bland and no taste...it could've used a dash of fish sauce. overall, it was ok. n npad thai i was over it prior to making my way towards this dish. my kids absolutely loved it! that says it all as my kids are very picky eaters with a sophisticated palette. n nwould i return? likely not and still in search for authentic thai cuisine in az!","admiration, neutral, approval","[INST] A customer left us a 3-star review: 'my expectations may be too high...let's start off with the positives. big parking lot, modern decor and very spacious. great service for having only one person running the front of the house. n nwe ordered chicken red curry, papaya salad, bbq chicken, pad thai and a side order of sweet rice. n nsweet rice soggy and over cooked. it came in a plastic sandwich bag. n nbbq chicken it was served with a side of the sweet chili sauce...bottled chili sauce. the chicken is a piece of chicken breast marinated in what seemed like dried curry rub. it was not bbq nor did it taste like bbq. it tasted pan fried. overall, i did not like it. n npapaya salad a bit too salty without the lime flavor. tiny bits of dried peanuts mixed throughout the salad....wasn't authentic, very americanized. n nchicken red curry loved the bamboo shoots and normal curried vegetables in the dish however the curry sauce lacked flavor. it was very bland and no taste...it could've used a dash of fish sauce. overall, it was ok. n npad thai i was over it prior to making my way towards this dish. my kids absolutely loved it! that says it all as my kids are very picky eaters with a sophisticated palette. n nwould i return? likely not and still in search for authentic thai cuisine in az!' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'my expectations may be too high...let's start off with the positives. big parking lot, modern decor and very spacious. great service for having only one person running the front of the house. n nwe ordered chicken red curry, papaya salad, bbq chicken, pad thai and a side order of sweet rice. n nsweet rice soggy and over cooked. it came in a plastic sandwich bag. n nbbq chicken it was served with a side of the sweet chili sauce...bottled chili sauce. the chicken is a piece of chicken breast marinated in what seemed like dried curry rub. it was not bbq nor did it taste like bbq. it tasted pan fried. overall, i did not like it. n npapaya salad a bit too salty without the lime flavor. tiny bits of dried peanuts mixed throughout the salad....wasn't authentic, very americanized. n nchicken red curry loved the bamboo shoots and normal curried vegetables in the dish however the curry sauce lacked flavor. it was very bland and no taste...it could've used a dash of fish sauce. overall, it was ok. n npad thai i was over it prior to making my way towards this dish. my kids absolutely loved it! that says it all as my kids are very picky eaters with a sophisticated palette. n nwould i return? likely not and still in search for authentic thai cuisine in az!' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Authenticity of dishes: Enhance the flavors of our Thai dishes by using traditional ingredients and recipes. This includes improving the taste of the chicken red curry, papaya salad, and BBQ chicken to better reflect authentic Thai cuisine.

2. Quality of ingredients: Ensure that the ingredients used are fresh and of high quality, especially for dishes like the sweet rice and papaya salad.

3. Presentation: Improve the presentation of dishes, especially for dishes like the BBQ chicken, by serving it with appropriate sauces and garnishes."
3,"This review is for just the restaurant,\n\nI would have given higher, but you could smell smoke from the bar area,\n\nThe food was pretty good.\n\nI had the sirloin , vegetables and baked potato. Everything tasted good. The service was also good.","this review is for just the restaurant, n ni would have given higher, but you could smell smoke from the bar area, n nthe food was pretty good. n ni had the sirloin , vegetables and baked potato. everything tasted good. the service was also good.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'this review is for just the restaurant, n ni would have given higher, but you could smell smoke from the bar area, n nthe food was pretty good. n ni had the sirloin , vegetables and baked potato. everything tasted good. the service was also good.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this review is for just the restaurant, n ni would have given higher, but you could smell smoke from the bar area, n nthe food was pretty good. n ni had the sirloin , vegetables and baked potato. everything tasted good. the service was also good.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Ventilation: Address the issue of smoke from the bar area entering the dining area, as it may affect the overall dining experience.

2. Separation: Consider implementing a physical or spatial separation between the bar and dining areas to prevent any potential odors or distractions from affecting the dining experience.

3. Consistency: Maintain the quality of food and service across all dishes, ensuring that every customer receives a consistent experience.

4. Ambiance: Enhance the ambiance of the dining area to create a more relaxing and enjoyable environment for customers."
3,"Its an ok place... I wouldnt reeeeeeeally go here if we weren't invited with a table. The place is very small which would be great if there wouldn't be 200 people cramped on 2squaremeters. I felt like I was in China or subway in NYC. At least the people smelled good, unlike NYC subway. A lot of fake plastic chickerias running around there. Hard to guess their age so I felt comftable, being only 27 myself of course.\nThe drinks are EXPENSIVE!! I got us 3 shots since I didnt feel like some metrosexual spikedhairguy buying me drinks, and I can afford my own. Well... it was 36$, yes you read right, for 3!! shots. I asked where the diamonds are cause I couldnt find them in there.\nI wrote on the slip too that \"" I aint no rich bitch \"" under gratidue. SORRY bartender dude. But with these prices you should get the novel price.\nOh well, its still fun. Make sure you PRE BOOZE heavily or bring a dude along that has a platinum credit card.","its an ok place... i wouldnt reeeeeeeally go here if we weren't invited with a table. the place is very small which would be great if there wouldn't be 200 people cramped on 2squaremeters. i felt like i was in china or subway in nyc. at least the people smelled good, unlike nyc subway. a lot of fake plastic chickerias running around there. hard to guess their age so i felt comftable, being only 27 myself of course. nthe drinks are expensive!! i got us 3 shots since i didnt feel like some metrosexual spikedhairguy buying me drinks, and i can afford my own. well... it was 36 , yes you read right, for 3!! shots. i asked where the diamonds are cause i couldnt find them in there. ni wrote on the slip too that i aint no rich bitch under gratidue. sorry bartender dude. but with these prices you should get the novel price. noh well, its still fun. make sure you pre booze heavily or bring a dude along that has a platinum credit card.","approval, admiration, neutral","[INST] A customer left us a 3-star review: 'its an ok place... i wouldnt reeeeeeeally go here if we weren't invited with a table. the place is very small which would be great if there wouldn't be 200 people cramped on 2squaremeters. i felt like i was in china or subway in nyc. at least the people smelled good, unlike nyc subway. a lot of fake plastic chickerias running around there. hard to guess their age so i felt comftable, being only 27 myself of course. nthe drinks are expensive!! i got us 3 shots since i didnt feel like some metrosexual spikedhairguy buying me drinks, and i can afford my own. well... it was 36 , yes you read right, for 3!! shots. i asked where the diamonds are cause i couldnt find them in there. ni wrote on the slip too that i aint no rich bitch under gratidue. sorry bartender dude. but with these prices you should get the novel price. noh well, its still fun. make sure you pre booze heavily or bring a dude along that has a platinum credit card.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'its an ok place... i wouldnt reeeeeeeally go here if we weren't invited with a table. the place is very small which would be great if there wouldn't be 200 people cramped on 2squaremeters. i felt like i was in china or subway in nyc. at least the people smelled good, unlike nyc subway. a lot of fake plastic chickerias running around there. hard to guess their age so i felt comftable, being only 27 myself of course. nthe drinks are expensive!! i got us 3 shots since i didnt feel like some metrosexual spikedhairguy buying me drinks, and i can afford my own. well... it was 36 , yes you read right, for 3!! shots. i asked where the diamonds are cause i couldnt find them in there. ni wrote on the slip too that i aint no rich bitch under gratidue. sorry bartender dude. but with these prices you should get the novel price. noh well, its still fun. make sure you pre booze heavily or bring a dude along that has a platinum credit card.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Increase the seating capacity to reduce overcrowding, making the space feel less cramped.
2. Offer a more diverse selection of drinks at a reasonable price to cater to a wider range of budgets.
3. Improve the ambiance by reducing the number of plastic decorations and creating a more inviting atmosphere.
4. Consider offering a happy hour or special promotions to make the drinks more affordable.
5. Train staff to handle customer feedback in a professional and respectful manner, avoiding any potential misunderstandings or miscommunications."
3,"The cool thing about this place is that they hand pull your noodles to order. They have 5 different varieties of noodles, and you can watch them pulling your noodles, if you are in to that kind of thing. I am. \n\nWe stopped in for dinner around 8, and it wasn't too crowded.  We started with the Pig Ear and eggrolls as appies.  The eggrolls were pretty typical for a chinese restaurant, kinda blah.   I couldn't eat the pig ears, because, uh, I just wasn't in the mood for pig ears. Yeah, that's it.  Of course, the platter came to the table with a HEAPING serving of pig ears. We ordered a small, so I can't imagine what the large size looked like. \n\nI had the spicy noodle with beef in XO sauce, and my guy had the spicy noodles (vegetarian).  The noodles had the perfect chew, and the sauce was really good. I would recommend the XO sauce, the spicy sauce was good, but the XO was just better.   I would prolly hit this place up if I was still in Arizona.  It was one of the better meals I had while I was there.","the cool thing about this place is that they hand pull your noodles to order. they have 5 different varieties of noodles, and you can watch them pulling your noodles, if you are in to that kind of thing. i am. n nwe stopped in for dinner around 8, and it wasn't too crowded. we started with the pig ear and eggrolls as appies. the eggrolls were pretty typical for a chinese restaurant, kinda blah. i couldn't eat the pig ears, because, uh, i just wasn't in the mood for pig ears. yeah, that's it. of course, the platter came to the table with a heaping serving of pig ears. we ordered a small, so i can't imagine what the large size looked like. n ni had the spicy noodle with beef in xo sauce, and my guy had the spicy noodles vegetarian . the noodles had the perfect chew, and the sauce was really good. i would recommend the xo sauce, the spicy sauce was good, but the xo was just better. i would prolly hit this place up if i was still in arizona. it was one of the better meals i had while i was there.","neutral, disapproval, approval","[INST] A customer left us a 3-star review: 'the cool thing about this place is that they hand pull your noodles to order. they have 5 different varieties of noodles, and you can watch them pulling your noodles, if you are in to that kind of thing. i am. n nwe stopped in for dinner around 8, and it wasn't too crowded. we started with the pig ear and eggrolls as appies. the eggrolls were pretty typical for a chinese restaurant, kinda blah. i couldn't eat the pig ears, because, uh, i just wasn't in the mood for pig ears. yeah, that's it. of course, the platter came to the table with a heaping serving of pig ears. we ordered a small, so i can't imagine what the large size looked like. n ni had the spicy noodle with beef in xo sauce, and my guy had the spicy noodles vegetarian . the noodles had the perfect chew, and the sauce was really good. i would recommend the xo sauce, the spicy sauce was good, but the xo was just better. i would prolly hit this place up if i was still in arizona. it was one of the better meals i had while i was there.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the cool thing about this place is that they hand pull your noodles to order. they have 5 different varieties of noodles, and you can watch them pulling your noodles, if you are in to that kind of thing. i am. n nwe stopped in for dinner around 8, and it wasn't too crowded. we started with the pig ear and eggrolls as appies. the eggrolls were pretty typical for a chinese restaurant, kinda blah. i couldn't eat the pig ears, because, uh, i just wasn't in the mood for pig ears. yeah, that's it. of course, the platter came to the table with a heaping serving of pig ears. we ordered a small, so i can't imagine what the large size looked like. n ni had the spicy noodle with beef in xo sauce, and my guy had the spicy noodles vegetarian . the noodles had the perfect chew, and the sauce was really good. i would recommend the xo sauce, the spicy sauce was good, but the xo was just better. i would prolly hit this place up if i was still in arizona. it was one of the better meals i had while i was there.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Communication: It seems there was a misunderstanding about the dish ordered. To avoid this, we can ensure clear communication with customers about the contents of their orders, especially when they have specific dietary preferences or restrictions.

2. Menu Customization: Offer the option for customers to customize their orders, allowing them to choose the ingredients they prefer or avoid. This could have helped the customer avoid the pig ears in their order.

3. Appetizer Selection: Improve the variety and quality of appetizers, particularly non-traditional options like pig ears, to cater to a wider range of tastes."
3,"Great selection of Triple 7 house brewed beers and pretty good food, but a little bland. Great atmosphere with plenty of bar seats and tables. Will come back for sure for the beer. Will eat lunch or dinner elsewhere. This is in a not so desirable part of town, wouldn't venture here at night.  Go during the day,enjoy some really good beers and get back to the good restaurants on the strip.","great selection of triple 7 house brewed beers and pretty good food, but a little bland. great atmosphere with plenty of bar seats and tables. will come back for sure for the beer. will eat lunch or dinner elsewhere. this is in a not so desirable part of town, wouldn't venture here at night. go during the day,enjoy some really good beers and get back to the good restaurants on the strip.","admiration, approval, joy","[INST] A customer left us a 3-star review: 'great selection of triple 7 house brewed beers and pretty good food, but a little bland. great atmosphere with plenty of bar seats and tables. will come back for sure for the beer. will eat lunch or dinner elsewhere. this is in a not so desirable part of town, wouldn't venture here at night. go during the day,enjoy some really good beers and get back to the good restaurants on the strip.' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'great selection of triple 7 house brewed beers and pretty good food, but a little bland. great atmosphere with plenty of bar seats and tables. will come back for sure for the beer. will eat lunch or dinner elsewhere. this is in a not so desirable part of town, wouldn't venture here at night. go during the day,enjoy some really good beers and get back to the good restaurants on the strip.' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on enhancing the food offerings, particularly in terms of flavor and variety. This could involve consulting with a chef to introduce more diverse and bold flavors, or perhaps offering a customizable option for customers to tailor their meals to their preferences. Additionally, we could consider offering promotions or discounts for dining during off-peak hours, addressing the safety concerns mentioned about the location. Lastly, we could consider partnering with nearby restaurants on the strip to offer a combined dining experience, catering to the customer's desire to dine elsewhere while still enjoying our beer selection."
3,"The first time we tried the restaurant was on a Saturday at lunch and the patio hadn't been cleaned from Friday night with dishes still on the tables. The happy hour beer selection is excellent and the pizza is pretty good but unfortunately, they failed our number one bar food test, the nacho test! Their nachos are quite possibly the worst we've ever had. Don't be fooled by the 'queso' description on the menu, the queso is simply a small lump of slightly warmed cheese sauce plunked on top of a bowl of cold dry chips and completely flavorless ground beef. \n\nLastly, we are big fans of eating outdoors this time of year and but unfortunately, the small patio is used as the smoking section for the restaurant so it is thick with cigarette smoke making it a nasty experience.\n\nBecause the servers are always pleasant and the happy hour beer prices are good we may be back for a beer, but it won't be the local dinner spot we'd hoped it would be.","the first time we tried the restaurant was on a saturday at lunch and the patio hadn't been cleaned from friday night with dishes still on the tables. the happy hour beer selection is excellent and the pizza is pretty good but unfortunately, they failed our number one bar food test, the nacho test! their nachos are quite possibly the worst we've ever had. don't be fooled by the 'queso' description on the menu, the queso is simply a small lump of slightly warmed cheese sauce plunked on top of a bowl of cold dry chips and completely flavorless ground beef. n nlastly, we are big fans of eating outdoors this time of year and but unfortunately, the small patio is used as the smoking section for the restaurant so it is thick with cigarette smoke making it a nasty experience. n nbecause the servers are always pleasant and the happy hour beer prices are good we may be back for a beer, but it won't be the local dinner spot we'd hoped it would be.","disappointment, annoyance, disapproval","[INST] A customer left us a 3-star review: 'the first time we tried the restaurant was on a saturday at lunch and the patio hadn't been cleaned from friday night with dishes still on the tables. the happy hour beer selection is excellent and the pizza is pretty good but unfortunately, they failed our number one bar food test, the nacho test! their nachos are quite possibly the worst we've ever had. don't be fooled by the 'queso' description on the menu, the queso is simply a small lump of slightly warmed cheese sauce plunked on top of a bowl of cold dry chips and completely flavorless ground beef. n nlastly, we are big fans of eating outdoors this time of year and but unfortunately, the small patio is used as the smoking section for the restaurant so it is thick with cigarette smoke making it a nasty experience. n nbecause the servers are always pleasant and the happy hour beer prices are good we may be back for a beer, but it won't be the local dinner spot we'd hoped it would be.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the first time we tried the restaurant was on a saturday at lunch and the patio hadn't been cleaned from friday night with dishes still on the tables. the happy hour beer selection is excellent and the pizza is pretty good but unfortunately, they failed our number one bar food test, the nacho test! their nachos are quite possibly the worst we've ever had. don't be fooled by the 'queso' description on the menu, the queso is simply a small lump of slightly warmed cheese sauce plunked on top of a bowl of cold dry chips and completely flavorless ground beef. n nlastly, we are big fans of eating outdoors this time of year and but unfortunately, the small patio is used as the smoking section for the restaurant so it is thick with cigarette smoke making it a nasty experience. n nbecause the servers are always pleasant and the happy hour beer prices are good we may be back for a beer, but it won't be the local dinner spot we'd hoped it would be.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Cleanliness: Ensure that the patio is thoroughly cleaned and tables are properly set before each seating, especially during busy periods like weekends.

2. Food Quality: Improve the quality of the nachos by using fresh, crispy chips, flavorful ground beef, and a more authentic queso recipe. Consider offering different nacho options to cater to various tastes.

3. Smoking Policy: Designate a separate smoking area away from the patio to minimize cigarette smoke exposure for outdoor diners."
3,"In my opinion, a good sushi experience relies heavily on subtleties.  First up, room temperature & vibe.  We were greeted and sat in a corner booth near a window.  Within 1 minute we realized it was hot so we decided to move to an adjacent booth situated under a ceiling fan.  We were promptly told that they might have to move us in case a large party arrived.  I guess I get that.  Seeing the room was 90% empty, I told her half joking that they would have to wait a few minutes since it was our 18th anniversary. Blank stare retort.  Room temp/vibe - FAIL.  Next up, drinks.  An ice cold Sapporo is sort of my go-to with sushi.  It was cold-ish, not co-o-o-ollld. My wife's wine was fine.  Drinks - Meh.  Next up, Appetizers.  Salad - great, miso soup - great, shrimp tempura....wha? More like Sam's club breaded longish shrimp.  We were not served shrimp tempura but I didn't make a fuss since they tasted pretty good.  Edamame were barely warm.  Appetizers - FAIL.  Next up, Entrees.  The rolls were really good, Rainbow, Boston.  Salmon and tuna nigri were really good too. Yellow tail was not.  My wife had beef teriyaki which she said was not good, bland.  Entrees-GOOD!. (I have to cancel out the teriyaki, cuz this is a sushi place.) I can forgive the low par yellow tail too, we ARE in the desert. They really should not have served it, though.  Oh, our server was super nice but not personable or genuine, almost too nice. She did a good job.  Service - GOOD.\n\nOverall, not bad.  I have been here before for carry out rolls and will likely come back for that vs dine in.  I think a little focus could make this quaint place a gem.  They just missed the mark in a few important areas.","in my opinion, a good sushi experience relies heavily on subtleties. first up, room temperature vibe. we were greeted and sat in a corner booth near a window. within 1 minute we realized it was hot so we decided to move to an adjacent booth situated under a ceiling fan. we were promptly told that they might have to move us in case a large party arrived. i guess i get that. seeing the room was 90 empty, i told her half joking that they would have to wait a few minutes since it was our 18th anniversary. blank stare retort. room temp vibe fail. next up, drinks. an ice cold sapporo is sort of my go to with sushi. it was cold ish, not co o o ollld. my wife's wine was fine. drinks meh. next up, appetizers. salad great, miso soup great, shrimp tempura....wha? more like sam's club breaded longish shrimp. we were not served shrimp tempura but i didn't make a fuss since they tasted pretty good. edamame were barely warm. appetizers fail. next up, entrees. the rolls were really good, rainbow, boston. salmon and tuna nigri were really good too. yellow tail was not. my wife had beef teriyaki which she said was not good, bland. entrees good!. i have to cancel out the teriyaki, cuz this is a sushi place. i can forgive the low par yellow tail too, we are in the desert. they really should not have served it, though. oh, our server was super nice but not personable or genuine, almost too nice. she did a good job. service good. n noverall, not bad. i have been here before for carry out rolls and will likely come back for that vs dine in. i think a little focus could make this quaint place a gem. they just missed the mark in a few important areas.","realization, amusement, neutral","[INST] A customer left us a 3-star review: 'in my opinion, a good sushi experience relies heavily on subtleties. first up, room temperature vibe. we were greeted and sat in a corner booth near a window. within 1 minute we realized it was hot so we decided to move to an adjacent booth situated under a ceiling fan. we were promptly told that they might have to move us in case a large party arrived. i guess i get that. seeing the room was 90 empty, i told her half joking that they would have to wait a few minutes since it was our 18th anniversary. blank stare retort. room temp vibe fail. next up, drinks. an ice cold sapporo is sort of my go to with sushi. it was cold ish, not co o o ollld. my wife's wine was fine. drinks meh. next up, appetizers. salad great, miso soup great, shrimp tempura....wha? more like sam's club breaded longish shrimp. we were not served shrimp tempura but i didn't make a fuss since they tasted pretty good. edamame were barely warm. appetizers fail. next up, entrees. the rolls were really good, rainbow, boston. salmon and tuna nigri were really good too. yellow tail was not. my wife had beef teriyaki which she said was not good, bland. entrees good!. i have to cancel out the teriyaki, cuz this is a sushi place. i can forgive the low par yellow tail too, we are in the desert. they really should not have served it, though. oh, our server was super nice but not personable or genuine, almost too nice. she did a good job. service good. n noverall, not bad. i have been here before for carry out rolls and will likely come back for that vs dine in. i think a little focus could make this quaint place a gem. they just missed the mark in a few important areas.' The customer feels realization, amusement, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'in my opinion, a good sushi experience relies heavily on subtleties. first up, room temperature vibe. we were greeted and sat in a corner booth near a window. within 1 minute we realized it was hot so we decided to move to an adjacent booth situated under a ceiling fan. we were promptly told that they might have to move us in case a large party arrived. i guess i get that. seeing the room was 90 empty, i told her half joking that they would have to wait a few minutes since it was our 18th anniversary. blank stare retort. room temp vibe fail. next up, drinks. an ice cold sapporo is sort of my go to with sushi. it was cold ish, not co o o ollld. my wife's wine was fine. drinks meh. next up, appetizers. salad great, miso soup great, shrimp tempura....wha? more like sam's club breaded longish shrimp. we were not served shrimp tempura but i didn't make a fuss since they tasted pretty good. edamame were barely warm. appetizers fail. next up, entrees. the rolls were really good, rainbow, boston. salmon and tuna nigri were really good too. yellow tail was not. my wife had beef teriyaki which she said was not good, bland. entrees good!. i have to cancel out the teriyaki, cuz this is a sushi place. i can forgive the low par yellow tail too, we are in the desert. they really should not have served it, though. oh, our server was super nice but not personable or genuine, almost too nice. she did a good job. service good. n noverall, not bad. i have been here before for carry out rolls and will likely come back for that vs dine in. i think a little focus could make this quaint place a gem. they just missed the mark in a few important areas.' The customer feels realization, amusement, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Room Temperature: Ensure the dining area is comfortable for all guests. This could involve adjusting the temperature or providing blankets for those who feel cold.

2. Attention to Details: Train staff to acknowledge special occasions and respond appropriately. Acknowledging the customer's anniversary could have made them feel more valued.

3. Authenticity: Improve the presentation and taste of certain dishes, particularly the shrimp tempura and yellowtail, to better match traditional expectations.

4. Drinks: Ensure all drinks are served at the correct temperature, especially the Sapporo."
3,"6/8/11\n\nTook a bite of my Wholly Grill pork bbq and off came my crown cap.  Finished breakfast (yep, I had pork bbq for brekky- what are you gonna do about it?), and then looked up Ebony K.'s recommendation of a nearby dentist and called Thompson Peak Family Dental.  I mentioned my lost crown, my being a new patient, and could I also set up an appointment for a dental cleaning?  While the next opening for a cleaning wouldn't be in July, I'd have to wait till Monday for the recementing of the crown, since Dr. Dachs \""is going on vacation.\""  However, after a minute or two of speaking w/ the rep on the phone, I was able to secure a same-day appointment!\n\nDr. Dachs seemed friendly and open to conversation (he and his two kids are going to visit a national park!).  He worked quickly to prep the crown for recementing.  I was on that chair for less than 10 minutes!  (Well, OK, maybe slightly longer than that, since we chatted for a few minutes on his taking his kiddies off to their first nat'l park excursion.)\n\nI noticed a wi-fi decal on a nearby clinic door as I headed to the dental clinic, so I asked the front desk if they offered free wi-fi, too, and they were very gracious to offer the password w/o much begging from me.  Just a simple query, and I was able to check my messages and do a check-in update  via Yelp!  :)  \n\nThank you, TPFD, for a hassle-free first visit!","6 8 11 n ntook a bite of my wholly grill pork bbq and off came my crown cap. finished breakfast yep, i had pork bbq for brekky what are you gonna do about it? , and then looked up ebony k.'s recommendation of a nearby dentist and called thompson peak family dental. i mentioned my lost crown, my being a new patient, and could i also set up an appointment for a dental cleaning? while the next opening for a cleaning wouldn't be in july, i'd have to wait till monday for the recementing of the crown, since dr. dachs is going on vacation. however, after a minute or two of speaking w the rep on the phone, i was able to secure a same day appointment! n ndr. dachs seemed friendly and open to conversation he and his two kids are going to visit a national park! . he worked quickly to prep the crown for recementing. i was on that chair for less than 10 minutes! well, ok, maybe slightly longer than that, since we chatted for a few minutes on his taking his kiddies off to their first nat'l park excursion. n ni noticed a wi fi decal on a nearby clinic door as i headed to the dental clinic, so i asked the front desk if they offered free wi fi, too, and they were very gracious to offer the password w o much begging from me. just a simple query, and i was able to check my messages and do a check in update via yelp! n nthank you, tpfd, for a hassle free first visit!","neutral, curiosity, confusion","[INST] A customer left us a 3-star review: '6 8 11 n ntook a bite of my wholly grill pork bbq and off came my crown cap. finished breakfast yep, i had pork bbq for brekky what are you gonna do about it? , and then looked up ebony k.'s recommendation of a nearby dentist and called thompson peak family dental. i mentioned my lost crown, my being a new patient, and could i also set up an appointment for a dental cleaning? while the next opening for a cleaning wouldn't be in july, i'd have to wait till monday for the recementing of the crown, since dr. dachs is going on vacation. however, after a minute or two of speaking w the rep on the phone, i was able to secure a same day appointment! n ndr. dachs seemed friendly and open to conversation he and his two kids are going to visit a national park! . he worked quickly to prep the crown for recementing. i was on that chair for less than 10 minutes! well, ok, maybe slightly longer than that, since we chatted for a few minutes on his taking his kiddies off to their first nat'l park excursion. n ni noticed a wi fi decal on a nearby clinic door as i headed to the dental clinic, so i asked the front desk if they offered free wi fi, too, and they were very gracious to offer the password w o much begging from me. just a simple query, and i was able to check my messages and do a check in update via yelp! n nthank you, tpfd, for a hassle free first visit!' The customer feels neutral, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: '6 8 11 n ntook a bite of my wholly grill pork bbq and off came my crown cap. finished breakfast yep, i had pork bbq for brekky what are you gonna do about it? , and then looked up ebony k.'s recommendation of a nearby dentist and called thompson peak family dental. i mentioned my lost crown, my being a new patient, and could i also set up an appointment for a dental cleaning? while the next opening for a cleaning wouldn't be in july, i'd have to wait till monday for the recementing of the crown, since dr. dachs is going on vacation. however, after a minute or two of speaking w the rep on the phone, i was able to secure a same day appointment! n ndr. dachs seemed friendly and open to conversation he and his two kids are going to visit a national park! . he worked quickly to prep the crown for recementing. i was on that chair for less than 10 minutes! well, ok, maybe slightly longer than that, since we chatted for a few minutes on his taking his kiddies off to their first nat'l park excursion. n ni noticed a wi fi decal on a nearby clinic door as i headed to the dental clinic, so i asked the front desk if they offered free wi fi, too, and they were very gracious to offer the password w o much begging from me. just a simple query, and i was able to check my messages and do a check in update via yelp! n nthank you, tpfd, for a hassle free first visit!' The customer feels neutral, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Product Quality: Ensure that all products, especially those prone to issues like the crown cap on the Wholly Grill pork BBQ, are thoroughly inspected and of high quality to prevent incidents that may affect the customer's experience.

2. Communication: Improve communication with customers regarding product issues, such as notifying them about any known issues with specific products and offering solutions or replacements promptly.

3. Appointment Scheduling: Streamline the appointment scheduling process to make it easier for new patients to book appointments, and provide more accurate and timely information about appointment availability."
3,"Thirty-five minute wait must mean something's tasty here. Good thing they have free coffee outside while you wait. Nice touch.\n\nI liked the atmosphere, like a southern hospitality cottage-type setting. It went well with the friendly service we were given by all of the servers there, since none are assigned to a specific table. They all work together to cater to all guests.\n\nWe came for breakfast, so I wanted the stuffed French toast. Not a fan of pb, so I asked if I could get a Nutella & banana one instead. Wasn't a problem at all. Cool. But then when my food came out, it didn't look like Nutella. It wasn't as dark. I tasted it, and turns out they do a Nutella + cream cheese mix. Disappointment. I tasted more cream cheese than Nutella. Meh.\n\n3 out of 5 at our table ordered the corned beef hash. They picked the right thing. Definitely better than my french toast. Oh well.","thirty five minute wait must mean something's tasty here. good thing they have free coffee outside while you wait. nice touch. n ni liked the atmosphere, like a southern hospitality cottage type setting. it went well with the friendly service we were given by all of the servers there, since none are assigned to a specific table. they all work together to cater to all guests. n nwe came for breakfast, so i wanted the stuffed french toast. not a fan of pb, so i asked if i could get a nutella banana one instead. wasn't a problem at all. cool. but then when my food came out, it didn't look like nutella. it wasn't as dark. i tasted it, and turns out they do a nutella cream cheese mix. disappointment. i tasted more cream cheese than nutella. meh. n n3 out of 5 at our table ordered the corned beef hash. they picked the right thing. definitely better than my french toast. oh well.","approval, admiration, neutral","[INST] A customer left us a 3-star review: 'thirty five minute wait must mean something's tasty here. good thing they have free coffee outside while you wait. nice touch. n ni liked the atmosphere, like a southern hospitality cottage type setting. it went well with the friendly service we were given by all of the servers there, since none are assigned to a specific table. they all work together to cater to all guests. n nwe came for breakfast, so i wanted the stuffed french toast. not a fan of pb, so i asked if i could get a nutella banana one instead. wasn't a problem at all. cool. but then when my food came out, it didn't look like nutella. it wasn't as dark. i tasted it, and turns out they do a nutella cream cheese mix. disappointment. i tasted more cream cheese than nutella. meh. n n3 out of 5 at our table ordered the corned beef hash. they picked the right thing. definitely better than my french toast. oh well.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'thirty five minute wait must mean something's tasty here. good thing they have free coffee outside while you wait. nice touch. n ni liked the atmosphere, like a southern hospitality cottage type setting. it went well with the friendly service we were given by all of the servers there, since none are assigned to a specific table. they all work together to cater to all guests. n nwe came for breakfast, so i wanted the stuffed french toast. not a fan of pb, so i asked if i could get a nutella banana one instead. wasn't a problem at all. cool. but then when my food came out, it didn't look like nutella. it wasn't as dark. i tasted it, and turns out they do a nutella cream cheese mix. disappointment. i tasted more cream cheese than nutella. meh. n n3 out of 5 at our table ordered the corned beef hash. they picked the right thing. definitely better than my french toast. oh well.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can make the following changes:

1. Reduce the waiting time: While the customer appreciates the free coffee during the wait, a shorter wait time would enhance their overall experience.

2. Clarify menu items: To avoid confusion, clearly specify the ingredients in menu descriptions, such as the Nutella cream cheese mix for the stuffed French toast.

3. Offer options for customization: If a customer requests a modification, ensure that the dish is prepared as requested to meet their preferences.

4. Maintain consistency in menu items: Ensure that the taste and appearance of menu items are consistent with their descriptions to meet customer expectations."
3,"Stayed here 11/15-11/17 and I wouldn't mind coming back. Paid a little over $300 for two nights, not too shabby, probably because it wasn't Comedy Festival time. The location is great which was very important to my club hoppin, heel wearin self. Like the other Yelpers mentioned, the bed was very soft, as if I were trapped inside a marshmallow. Decent eating options, still didn't get to try the Pho place but tried Kahunaville. The only thing I have to complain about are the surly workers but I don't blame them.","stayed here 11 15 11 17 and i wouldn't mind coming back. paid a little over 300 for two nights, not too shabby, probably because it wasn't comedy festival time. the location is great which was very important to my club hoppin, heel wearin self. like the other yelpers mentioned, the bed was very soft, as if i were trapped inside a marshmallow. decent eating options, still didn't get to try the pho place but tried kahunaville. the only thing i have to complain about are the surly workers but i don't blame them.","disappointment, admiration, neutral","[INST] A customer left us a 3-star review: 'stayed here 11 15 11 17 and i wouldn't mind coming back. paid a little over 300 for two nights, not too shabby, probably because it wasn't comedy festival time. the location is great which was very important to my club hoppin, heel wearin self. like the other yelpers mentioned, the bed was very soft, as if i were trapped inside a marshmallow. decent eating options, still didn't get to try the pho place but tried kahunaville. the only thing i have to complain about are the surly workers but i don't blame them.' The customer feels disappointment, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'stayed here 11 15 11 17 and i wouldn't mind coming back. paid a little over 300 for two nights, not too shabby, probably because it wasn't comedy festival time. the location is great which was very important to my club hoppin, heel wearin self. like the other yelpers mentioned, the bed was very soft, as if i were trapped inside a marshmallow. decent eating options, still didn't get to try the pho place but tried kahunaville. the only thing i have to complain about are the surly workers but i don't blame them.' The customer feels disappointment, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Attitude: Train staff to be more friendly and approachable, especially towards guests. This can help create a more welcoming environment.

2. Communication: Improve communication with guests, ensuring they feel heard and valued. This could involve follow-up emails or messages after their stay to ask for feedback and address any concerns.

3. Food Options: Expand the food options available, particularly focusing on local favorites like the Pho place mentioned. This could help cater to a wider range of tastes."
3,"One of my staples. I no longer get asked for my ID when using my credit card...very bad sign. Just can't beat the hot and ready deal and crazy bread! I may get my pizza here all the time, but the price is pretty close the quality. However, totally worth it in a pinch.","one of my staples. i no longer get asked for my id when using my credit card...very bad sign. just can't beat the hot and ready deal and crazy bread! i may get my pizza here all the time, but the price is pretty close the quality. however, totally worth it in a pinch.","neutral, approval, disappointment","[INST] A customer left us a 3-star review: 'one of my staples. i no longer get asked for my id when using my credit card...very bad sign. just can't beat the hot and ready deal and crazy bread! i may get my pizza here all the time, but the price is pretty close the quality. however, totally worth it in a pinch.' The customer feels neutral, approval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'one of my staples. i no longer get asked for my id when using my credit card...very bad sign. just can't beat the hot and ready deal and crazy bread! i may get my pizza here all the time, but the price is pretty close the quality. however, totally worth it in a pinch.' The customer feels neutral, approval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on two main areas:

1. Identity Verification: Address the concern about not being asked for ID when using a credit card. Implementing stricter identity verification procedures could help reassure customers that their transactions are secure.

2. Quality vs. Price: While the customer appreciates the convenience of the 'Hot and Ready' deal and 'Crazy Bread', they feel the price is close to the quality. To address this, we could consider improving the quality of our pizza offerings or adjusting the pricing to better align with the perceived value."
3,"I stopped into Crave with my boyfriend for a cocktail and a snack.  I tried the blueberry lemonade which was great, I enjoyed the flavor- it was a perfect mix without being too sweet! We ordered an appetizer, which was tasty. I want to say I like Crave, although the service was lacking. I know that Crave is one of a few restaurants open in Downtown Summerlin at this time, so I want to give them the benefit of the doubt and hope that the service will improve, I think they have the cocktails and food to be successful, they just need the service and hospitality to catch up with it.","i stopped into crave with my boyfriend for a cocktail and a snack. i tried the blueberry lemonade which was great, i enjoyed the flavor it was a perfect mix without being too sweet! we ordered an appetizer, which was tasty. i want to say i like crave, although the service was lacking. i know that crave is one of a few restaurants open in downtown summerlin at this time, so i want to give them the benefit of the doubt and hope that the service will improve, i think they have the cocktails and food to be successful, they just need the service and hospitality to catch up with it.","joy, admiration, optimism","[INST] A customer left us a 3-star review: 'i stopped into crave with my boyfriend for a cocktail and a snack. i tried the blueberry lemonade which was great, i enjoyed the flavor it was a perfect mix without being too sweet! we ordered an appetizer, which was tasty. i want to say i like crave, although the service was lacking. i know that crave is one of a few restaurants open in downtown summerlin at this time, so i want to give them the benefit of the doubt and hope that the service will improve, i think they have the cocktails and food to be successful, they just need the service and hospitality to catch up with it.' The customer feels joy, admiration, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i stopped into crave with my boyfriend for a cocktail and a snack. i tried the blueberry lemonade which was great, i enjoyed the flavor it was a perfect mix without being too sweet! we ordered an appetizer, which was tasty. i want to say i like crave, although the service was lacking. i know that crave is one of a few restaurants open in downtown summerlin at this time, so i want to give them the benefit of the doubt and hope that the service will improve, i think they have the cocktails and food to be successful, they just need the service and hospitality to catch up with it.' The customer feels joy, admiration, optimism. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Crave, we can focus on enhancing our service by:

1. Training staff on providing friendly, attentive, and efficient service.
2. Improving communication skills to ensure clear and prompt responses to customer inquiries.
3. Ensuring a consistent level of service quality across all shifts and locations.
4. Implementing a system for tracking customer feedback and addressing concerns promptly.
5. Offering personalized service, such as remembering regular customers' preferences and providing recommendations based on their tastes.
6. Providing timely and accurate information about menu items, specials, and promotions."
3,"Heard A LOT of good things about this place but somehow I don't seem what all the good rants about this place where. I came with high expectations due to the fact that friends and colleagues but they have come to disappoint me in Las Vegas. We came around 1 so it was considered to be the brunch time. It was majority breakfast food with some salads, and other lunch options. \nBut what I ca say was good was their chicken wings, saian chow meain and fried rie, the alfredo pasta, and the calamari skewer. Everything else was just plain jane to my eyes and my stomach. All my friends know that i'm a huge dessert fanatic so I went big on the dessert bar, but I only find just a mere of the plates appealing and taste worthy. The chocolate dipped strawberries, cheesecake and the thai ice cream were my favorites out of my whole plate! THE THAI TEA ICE CREAM IS THE ONLY REASON WHY I GAVE THEM AN EXTRA STAR! IT is a must try for all my thai tea lovers out there! \nJust your average buffet for about $30 a person with a okay food, with an exception of a great dessert which was in fact the thai tea ice cream!","heard a lot of good things about this place but somehow i don't seem what all the good rants about this place where. i came with high expectations due to the fact that friends and colleagues but they have come to disappoint me in las vegas. we came around 1 so it was considered to be the brunch time. it was majority breakfast food with some salads, and other lunch options. nbut what i ca say was good was their chicken wings, saian chow meain and fried rie, the alfredo pasta, and the calamari skewer. everything else was just plain jane to my eyes and my stomach. all my friends know that i'm a huge dessert fanatic so i went big on the dessert bar, but i only find just a mere of the plates appealing and taste worthy. the chocolate dipped strawberries, cheesecake and the thai ice cream were my favorites out of my whole plate! the thai tea ice cream is the only reason why i gave them an extra star! it is a must try for all my thai tea lovers out there! njust your average buffet for about 30 a person with a okay food, with an exception of a great dessert which was in fact the thai tea ice cream!","disappointment, neutral, disapproval","[INST] A customer left us a 3-star review: 'heard a lot of good things about this place but somehow i don't seem what all the good rants about this place where. i came with high expectations due to the fact that friends and colleagues but they have come to disappoint me in las vegas. we came around 1 so it was considered to be the brunch time. it was majority breakfast food with some salads, and other lunch options. nbut what i ca say was good was their chicken wings, saian chow meain and fried rie, the alfredo pasta, and the calamari skewer. everything else was just plain jane to my eyes and my stomach. all my friends know that i'm a huge dessert fanatic so i went big on the dessert bar, but i only find just a mere of the plates appealing and taste worthy. the chocolate dipped strawberries, cheesecake and the thai ice cream were my favorites out of my whole plate! the thai tea ice cream is the only reason why i gave them an extra star! it is a must try for all my thai tea lovers out there! njust your average buffet for about 30 a person with a okay food, with an exception of a great dessert which was in fact the thai tea ice cream!' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'heard a lot of good things about this place but somehow i don't seem what all the good rants about this place where. i came with high expectations due to the fact that friends and colleagues but they have come to disappoint me in las vegas. we came around 1 so it was considered to be the brunch time. it was majority breakfast food with some salads, and other lunch options. nbut what i ca say was good was their chicken wings, saian chow meain and fried rie, the alfredo pasta, and the calamari skewer. everything else was just plain jane to my eyes and my stomach. all my friends know that i'm a huge dessert fanatic so i went big on the dessert bar, but i only find just a mere of the plates appealing and taste worthy. the chocolate dipped strawberries, cheesecake and the thai ice cream were my favorites out of my whole plate! the thai tea ice cream is the only reason why i gave them an extra star! it is a must try for all my thai tea lovers out there! njust your average buffet for about 30 a person with a okay food, with an exception of a great dessert which was in fact the thai tea ice cream!' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistency: Ensure that the high expectations set by word-of-mouth recommendations are met consistently. This can be achieved by maintaining a high standard of service and food quality.

2. Variety: Expand the menu offerings, particularly during brunch hours, to cater to a wider range of tastes and dietary preferences. This could include more diverse breakfast, lunch, and dinner options.

3. Presentation: Enhance the visual appeal of dishes to create a more enjoyable dining experience. This could involve improving plating techniques and using more colorful, visually appealing ingredients."
3,"Good Mexican food, but it's expensive (at least I thought so). I went there for lunch and had the lunch special ($10) and a coconut margarita ($10) which equaled $22 for lunch! The drinks were also slow to come out. So if you're a tourist, I think it's okay. But for a local, it's pricey.","good mexican food, but it's expensive at least i thought so . i went there for lunch and had the lunch special 10 and a coconut margarita 10 which equaled 22 for lunch! the drinks were also slow to come out. so if you're a tourist, i think it's okay. but for a local, it's pricey.","approval, admiration, neutral","[INST] A customer left us a 3-star review: 'good mexican food, but it's expensive at least i thought so . i went there for lunch and had the lunch special 10 and a coconut margarita 10 which equaled 22 for lunch! the drinks were also slow to come out. so if you're a tourist, i think it's okay. but for a local, it's pricey.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'good mexican food, but it's expensive at least i thought so . i went there for lunch and had the lunch special 10 and a coconut margarita 10 which equaled 22 for lunch! the drinks were also slow to come out. so if you're a tourist, i think it's okay. but for a local, it's pricey.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Address pricing concerns: Offer a more competitive pricing structure for local customers, especially during lunch hours. This could include discounts or special deals for regular customers.

2. Improve drink service: Ensure that drinks are served promptly by training staff to prioritize drink orders and maintain a consistent pace.

3. Enhance communication: Clearly communicate any promotions or discounts to local customers, so they feel valued and are more likely to return."
3,"The good first.  I ordered the crab ravioli and the hubs ordered a wedge salad.  Both meals were delicious.  They brought out a basket of various breads including garlic knots.  That was a definite plus, I love variety not to mention the offerings were delectable.  I also ordered a tiramisu to-go.  The tiramisu was okay.  I prefer it with chocolate liqueur sauce but they use cocoa powder as a garnish instead.  \n\nNow the bad.  The wait.  I understand they were moderately busy and the place is quite small but waiting for 15 minutes after receiving our drinks just to order is a bit on the ridiculous side.  If they were staffed properly this would not be an issue as I saw only one server running around the entire restaurant and she was quite rushed with everything.  They really should have a backup server during busy times.  Or at the very least have who I suspected was the bartender help out rather than stand around and watch the dining room.  \n\nOne thing that I found humorously interesting is when the server took my drink order.  I ordered a Mr. Pibb after seeing it on the website's menu.  She comes back with the hubs drink but quickly tells me that they don't have Mr. Pibb and hands me the beer menu asking me to choose another drink.  I quickly ordered a root beer instead which she hastily obliged.  The hubs and I couldn't help but giggle that she didn't realize that Mr. Pibb is a soda, not a beer.  \n\nSo in conclusion, the food is good but they need to be staffed properly.","the good first. i ordered the crab ravioli and the hubs ordered a wedge salad. both meals were delicious. they brought out a basket of various breads including garlic knots. that was a definite plus, i love variety not to mention the offerings were delectable. i also ordered a tiramisu to go. the tiramisu was okay. i prefer it with chocolate liqueur sauce but they use cocoa powder as a garnish instead. n nnow the bad. the wait. i understand they were moderately busy and the place is quite small but waiting for 15 minutes after receiving our drinks just to order is a bit on the ridiculous side. if they were staffed properly this would not be an issue as i saw only one server running around the entire restaurant and she was quite rushed with everything. they really should have a backup server during busy times. or at the very least have who i suspected was the bartender help out rather than stand around and watch the dining room. n none thing that i found humorously interesting is when the server took my drink order. i ordered a mr. pibb after seeing it on the website's menu. she comes back with the hubs drink but quickly tells me that they don't have mr. pibb and hands me the beer menu asking me to choose another drink. i quickly ordered a root beer instead which she hastily obliged. the hubs and i couldn't help but giggle that she didn't realize that mr. pibb is a soda, not a beer. n nso in conclusion, the food is good but they need to be staffed properly.","admiration, love, approval","[INST] A customer left us a 3-star review: 'the good first. i ordered the crab ravioli and the hubs ordered a wedge salad. both meals were delicious. they brought out a basket of various breads including garlic knots. that was a definite plus, i love variety not to mention the offerings were delectable. i also ordered a tiramisu to go. the tiramisu was okay. i prefer it with chocolate liqueur sauce but they use cocoa powder as a garnish instead. n nnow the bad. the wait. i understand they were moderately busy and the place is quite small but waiting for 15 minutes after receiving our drinks just to order is a bit on the ridiculous side. if they were staffed properly this would not be an issue as i saw only one server running around the entire restaurant and she was quite rushed with everything. they really should have a backup server during busy times. or at the very least have who i suspected was the bartender help out rather than stand around and watch the dining room. n none thing that i found humorously interesting is when the server took my drink order. i ordered a mr. pibb after seeing it on the website's menu. she comes back with the hubs drink but quickly tells me that they don't have mr. pibb and hands me the beer menu asking me to choose another drink. i quickly ordered a root beer instead which she hastily obliged. the hubs and i couldn't help but giggle that she didn't realize that mr. pibb is a soda, not a beer. n nso in conclusion, the food is good but they need to be staffed properly.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the good first. i ordered the crab ravioli and the hubs ordered a wedge salad. both meals were delicious. they brought out a basket of various breads including garlic knots. that was a definite plus, i love variety not to mention the offerings were delectable. i also ordered a tiramisu to go. the tiramisu was okay. i prefer it with chocolate liqueur sauce but they use cocoa powder as a garnish instead. n nnow the bad. the wait. i understand they were moderately busy and the place is quite small but waiting for 15 minutes after receiving our drinks just to order is a bit on the ridiculous side. if they were staffed properly this would not be an issue as i saw only one server running around the entire restaurant and she was quite rushed with everything. they really should have a backup server during busy times. or at the very least have who i suspected was the bartender help out rather than stand around and watch the dining room. n none thing that i found humorously interesting is when the server took my drink order. i ordered a mr. pibb after seeing it on the website's menu. she comes back with the hubs drink but quickly tells me that they don't have mr. pibb and hands me the beer menu asking me to choose another drink. i quickly ordered a root beer instead which she hastily obliged. the hubs and i couldn't help but giggle that she didn't realize that mr. pibb is a soda, not a beer. n nso in conclusion, the food is good but they need to be staffed properly.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staffing: Ensure that we have adequate staff during busy hours, particularly servers. Having a backup server or having the bartender assist during peak times can help reduce wait times.

2. Menu Accuracy: Double-check the accuracy of our menu, especially for less common items like Mr. Pibb. This will help prevent confusion and ensure that customers receive what they order.

3. Wait Times: Improve wait times by streamlining the ordering process or implementing a system that allows customers to order at their tables. This can help reduce the wait time between ordering and receiving food."
3,"Food was mostly quite good, as expected at this price point.  Steaks and veal were tremendous, although brussel sprouts were overcooked. Service was very attentive. Ambiance was not so good: dark, no tablecloths, low but not romantic lighting, windowless and drab  -- all made the place feel unwelcoming.","food was mostly quite good, as expected at this price point. steaks and veal were tremendous, although brussel sprouts were overcooked. service was very attentive. ambiance was not so good dark, no tablecloths, low but not romantic lighting, windowless and drab all made the place feel unwelcoming.","disappointment, admiration, neutral","[INST] A customer left us a 3-star review: 'food was mostly quite good, as expected at this price point. steaks and veal were tremendous, although brussel sprouts were overcooked. service was very attentive. ambiance was not so good dark, no tablecloths, low but not romantic lighting, windowless and drab all made the place feel unwelcoming.' The customer feels disappointment, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'food was mostly quite good, as expected at this price point. steaks and veal were tremendous, although brussel sprouts were overcooked. service was very attentive. ambiance was not so good dark, no tablecloths, low but not romantic lighting, windowless and drab all made the place feel unwelcoming.' The customer feels disappointment, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Enhance the ambiance: Introduce tablecloths, brighter, yet not harsh lighting, and possibly some decorative elements to make the place feel more welcoming and inviting.

2. Improve the presentation of Brussels sprouts: Ensure they are cooked to perfection, with a focus on both taste and appearance.

3. Maintain attentive service: Continue providing excellent service, but ensure that the staff is trained to address any potential issues promptly and professionally."
3,"Our biggest problem with Bacio was the inexplicable length of time it took from when we ordered our meals to their arrival at our table. An hour and fifteen minutes, despite being only one of TWO seated tables in the entire restaurant on a Thursday night.\n\nOur waiter, whose name I wish I could remember, was amazing: attentive, polite, personable, and honest. He did the best he could given the other let downs we experienced during our dinner. \n\nAs for our meals, we were all very divided. I ordered some sort veal dish, which I really enjoyed BUT I have had better veal on numerous occasions. It was a forgettable albeit filling meal. My father-in-law had veal prepared in a different fashion that was too salty for his taste. My husband had a surf and turf combo on special and it was decidedly the best meal on our table. The other two members of our party had a salad and lobster ravioli, which were \""fine\"" and \""good\"" but again, they've had better. It was a mediocre experience, and when I'm in Vegas I like to kick it up a notch from mediocre. \n\nBacio exudes an upscale modern vibe but falls flat in the taste-bud department. This is not a Vegas-must.","our biggest problem with bacio was the inexplicable length of time it took from when we ordered our meals to their arrival at our table. an hour and fifteen minutes, despite being only one of two seated tables in the entire restaurant on a thursday night. n nour waiter, whose name i wish i could remember, was amazing attentive, polite, personable, and honest. he did the best he could given the other let downs we experienced during our dinner. n nas for our meals, we were all very divided. i ordered some sort veal dish, which i really enjoyed but i have had better veal on numerous occasions. it was a forgettable albeit filling meal. my father in law had veal prepared in a different fashion that was too salty for his taste. my husband had a surf and turf combo on special and it was decidedly the best meal on our table. the other two members of our party had a salad and lobster ravioli, which were fine and good but again, they've had better. it was a mediocre experience, and when i'm in vegas i like to kick it up a notch from mediocre. n nbacio exudes an upscale modern vibe but falls flat in the taste bud department. this is not a vegas must.","joy, admiration, approval","[INST] A customer left us a 3-star review: 'our biggest problem with bacio was the inexplicable length of time it took from when we ordered our meals to their arrival at our table. an hour and fifteen minutes, despite being only one of two seated tables in the entire restaurant on a thursday night. n nour waiter, whose name i wish i could remember, was amazing attentive, polite, personable, and honest. he did the best he could given the other let downs we experienced during our dinner. n nas for our meals, we were all very divided. i ordered some sort veal dish, which i really enjoyed but i have had better veal on numerous occasions. it was a forgettable albeit filling meal. my father in law had veal prepared in a different fashion that was too salty for his taste. my husband had a surf and turf combo on special and it was decidedly the best meal on our table. the other two members of our party had a salad and lobster ravioli, which were fine and good but again, they've had better. it was a mediocre experience, and when i'm in vegas i like to kick it up a notch from mediocre. n nbacio exudes an upscale modern vibe but falls flat in the taste bud department. this is not a vegas must.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'our biggest problem with bacio was the inexplicable length of time it took from when we ordered our meals to their arrival at our table. an hour and fifteen minutes, despite being only one of two seated tables in the entire restaurant on a thursday night. n nour waiter, whose name i wish i could remember, was amazing attentive, polite, personable, and honest. he did the best he could given the other let downs we experienced during our dinner. n nas for our meals, we were all very divided. i ordered some sort veal dish, which i really enjoyed but i have had better veal on numerous occasions. it was a forgettable albeit filling meal. my father in law had veal prepared in a different fashion that was too salty for his taste. my husband had a surf and turf combo on special and it was decidedly the best meal on our table. the other two members of our party had a salad and lobster ravioli, which were fine and good but again, they've had better. it was a mediocre experience, and when i'm in vegas i like to kick it up a notch from mediocre. n nbacio exudes an upscale modern vibe but falls flat in the taste bud department. this is not a vegas must.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Bacio, we can focus on the following areas:

1. **Speed of Service**: Address the delay in food delivery. This could involve improving kitchen efficiency, streamlining the order process, or training staff to anticipate and manage busy periods more effectively.

2. **Consistency in Food Quality**: Ensure that all dishes meet the high standards expected by customers. This might involve revisiting recipes, training chefs, or sourcing better ingredients.

3. **Communication**: Keep customers informed about any delays or issues that may arise during their visit. This could be done through regular updates from the waitstaff."
3,"I travel quite often, always with the same airline so I have my routine pretty much down. I can see why a first timer would be confused or have a poor experience here the airport is HUGE. Be prepared to WALK especially if you are flying in. \n\nTons of places to eat even if you are not actually flying somewhere so whomever is dropping you off can park and go have a bite to eat with you. \n\nIf you're getting a rental good luck you have to take a shuttle to get to the rental port and it's usually busy so be prepared to wait a bit. \n\nIf you're flying in each and every time the bags take FOREVER to get the baggage claim port on average it's about a 10 minute wait BEFORE they announce that your bags are being loaded to whatever baggage claim port.. So once again be prepared to wait. Oh not to mention this is after about a 10 minute journey to the baggage claim area after you get off your flight.","i travel quite often, always with the same airline so i have my routine pretty much down. i can see why a first timer would be confused or have a poor experience here the airport is huge. be prepared to walk especially if you are flying in. n ntons of places to eat even if you are not actually flying somewhere so whomever is dropping you off can park and go have a bite to eat with you. n nif you're getting a rental good luck you have to take a shuttle to get to the rental port and it's usually busy so be prepared to wait a bit. n nif you're flying in each and every time the bags take forever to get the baggage claim port on average it's about a 10 minute wait before they announce that your bags are being loaded to whatever baggage claim port.. so once again be prepared to wait. oh not to mention this is after about a 10 minute journey to the baggage claim area after you get off your flight.","approval, caring, neutral","[INST] A customer left us a 3-star review: 'i travel quite often, always with the same airline so i have my routine pretty much down. i can see why a first timer would be confused or have a poor experience here the airport is huge. be prepared to walk especially if you are flying in. n ntons of places to eat even if you are not actually flying somewhere so whomever is dropping you off can park and go have a bite to eat with you. n nif you're getting a rental good luck you have to take a shuttle to get to the rental port and it's usually busy so be prepared to wait a bit. n nif you're flying in each and every time the bags take forever to get the baggage claim port on average it's about a 10 minute wait before they announce that your bags are being loaded to whatever baggage claim port.. so once again be prepared to wait. oh not to mention this is after about a 10 minute journey to the baggage claim area after you get off your flight.' The customer feels approval, caring, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i travel quite often, always with the same airline so i have my routine pretty much down. i can see why a first timer would be confused or have a poor experience here the airport is huge. be prepared to walk especially if you are flying in. n ntons of places to eat even if you are not actually flying somewhere so whomever is dropping you off can park and go have a bite to eat with you. n nif you're getting a rental good luck you have to take a shuttle to get to the rental port and it's usually busy so be prepared to wait a bit. n nif you're flying in each and every time the bags take forever to get the baggage claim port on average it's about a 10 minute wait before they announce that your bags are being loaded to whatever baggage claim port.. so once again be prepared to wait. oh not to mention this is after about a 10 minute journey to the baggage claim area after you get off your flight.' The customer feels approval, caring, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Improve signage and navigation within the airport to reduce confusion for first-time visitors.
2. Provide more efficient baggage handling to reduce wait times at the baggage claim area.
3. Optimize the shuttle service for rental cars to minimize waiting times.
4. Consider offering a meet-and-greet service for frequent travelers, to help them navigate the airport more efficiently.
5. Offer more information about the airport layout and services to passengers before they arrive, to help them better prepare for their journey.
6. Consider offering more seating and charging stations in the airport to make waiting times more comfortable."
3,First time here ... it was alright. i ordered the chicken kabob nothing special and nothing bad. The service seemed kinda slow. Chicken was tender the rice tasted buttery. Give it a try you might like it. For me i think i will pass next time.,first time here ... it was alright. i ordered the chicken kabob nothing special and nothing bad. the service seemed kinda slow. chicken was tender the rice tasted buttery. give it a try you might like it. for me i think i will pass next time.,"approval, optimism, neutral","[INST] A customer left us a 3-star review: 'first time here ... it was alright. i ordered the chicken kabob nothing special and nothing bad. the service seemed kinda slow. chicken was tender the rice tasted buttery. give it a try you might like it. for me i think i will pass next time.' The customer feels approval, optimism, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'first time here ... it was alright. i ordered the chicken kabob nothing special and nothing bad. the service seemed kinda slow. chicken was tender the rice tasted buttery. give it a try you might like it. for me i think i will pass next time.' The customer feels approval, optimism, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Speed up service: Address any bottlenecks in the service process to ensure orders are delivered promptly.

2. Enhance menu offerings: Offer unique and special dishes that set us apart from competitors, making the customer feel more excited about their dining experience.

3. Consistent quality: Ensure that the quality of the food remains consistent across all orders, with a focus on maintaining the tenderness of the chicken kabob.

4. Communicate with customers: Acknowledge the review and express gratitude for their feedback."
3,"I did not like this location AT ALL.   I was overwhelmed on where to park... I couldn't figure out if you park in front or back.  Then I couldn't figure out where the front door was or where you get seated at.  I walked in a complete circle around the place 1 1/2 times.  Then it is dark and crowded.  The service was very hurried and it was not conducive to sitting and enjoying a meal together as there were people waiting for our table (if you are even lucky enough to get a private table).  I much much much prefer the Dobson/Guadalupe location and won't return to this one.\n\nHowever, the food is delicious.  The potato leek soup.  Yummmmm... the bread it is served with is Yummmmm... the pasty was Yummmm (I had the vegetarian potato one with ketchup).  Wish I had saved room for the peanut butter and jelly dessert one as I like it so much.","i did not like this location at all. i was overwhelmed on where to park... i couldn't figure out if you park in front or back. then i couldn't figure out where the front door was or where you get seated at. i walked in a complete circle around the place 1 1 2 times. then it is dark and crowded. the service was very hurried and it was not conducive to sitting and enjoying a meal together as there were people waiting for our table if you are even lucky enough to get a private table . i much much much prefer the dobson guadalupe location and won't return to this one. n nhowever, the food is delicious. the potato leek soup. yummmmm... the bread it is served with is yummmmm... the pasty was yummmm i had the vegetarian potato one with ketchup . wish i had saved room for the peanut butter and jelly dessert one as i like it so much.","disapproval, annoyance, disappointment","[INST] A customer left us a 3-star review: 'i did not like this location at all. i was overwhelmed on where to park... i couldn't figure out if you park in front or back. then i couldn't figure out where the front door was or where you get seated at. i walked in a complete circle around the place 1 1 2 times. then it is dark and crowded. the service was very hurried and it was not conducive to sitting and enjoying a meal together as there were people waiting for our table if you are even lucky enough to get a private table . i much much much prefer the dobson guadalupe location and won't return to this one. n nhowever, the food is delicious. the potato leek soup. yummmmm... the bread it is served with is yummmmm... the pasty was yummmm i had the vegetarian potato one with ketchup . wish i had saved room for the peanut butter and jelly dessert one as i like it so much.' The customer feels disapproval, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i did not like this location at all. i was overwhelmed on where to park... i couldn't figure out if you park in front or back. then i couldn't figure out where the front door was or where you get seated at. i walked in a complete circle around the place 1 1 2 times. then it is dark and crowded. the service was very hurried and it was not conducive to sitting and enjoying a meal together as there were people waiting for our table if you are even lucky enough to get a private table . i much much much prefer the dobson guadalupe location and won't return to this one. n nhowever, the food is delicious. the potato leek soup. yummmmm... the bread it is served with is yummmmm... the pasty was yummmm i had the vegetarian potato one with ketchup . wish i had saved room for the peanut butter and jelly dessert one as i like it so much.' The customer feels disapproval, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can make the following changes:

1. Improve signage: Clearly indicate parking areas, entrances, and seating areas.
2. Enhance lighting: Make the interior brighter to reduce feelings of darkness and confusion.
3. Streamline service: Train staff to provide a more relaxed and unhurried service, allowing customers to enjoy their meals without feeling rushed.
4. Prioritize table availability: Ensure that tables are available for customers who wish to dine together without feeling pressured to vacate their seats.
5. Offer clear directions: Provide clear instructions or a map on the website or at the entrance to help customers navigate the location more easily."
3,I have this place another shot after a year hiatus and was very pleased. Food was great and service was awesome. Only reason I'm giving it 3 stars is because one of the sushi chefs repeatedly coughed and sneezed. Ha,i have this place another shot after a year hiatus and was very pleased. food was great and service was awesome. only reason i'm giving it 3 stars is because one of the sushi chefs repeatedly coughed and sneezed. ha,"admiration, amusement, joy","[INST] A customer left us a 3-star review: 'i have this place another shot after a year hiatus and was very pleased. food was great and service was awesome. only reason i'm giving it 3 stars is because one of the sushi chefs repeatedly coughed and sneezed. ha' The customer feels admiration, amusement, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i have this place another shot after a year hiatus and was very pleased. food was great and service was awesome. only reason i'm giving it 3 stars is because one of the sushi chefs repeatedly coughed and sneezed. ha' The customer feels admiration, amusement, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concern, consider the following actions:

1. Implement a health and safety protocol for employees, especially those handling food. This could include regular health checks, mandatory mask-wearing, and providing hand sanitizers.

2. Train staff on proper etiquette during service, including covering the mouth when coughing or sneezing.

3. Reinforce the importance of personal hygiene and health in the workplace, emphasizing the impact it has on customer satisfaction and safety.

4. Offer a complimentary visit or discount to the customer as a gesture of goodwill and to encourage them to return."
3,"Had this show been put on by any other group it would have earned 4 stars for the excellent coverage of Elvis' life and his rise to stardom.  But since it was performed by Cirque du Soleil, I can see why many were disappointed.  Without the daring feats and acrobatic eye candy, we were treated to something like an overly costumed musical.  Still, I found Viva Elvis to be entertaining and time flew by quickly.  It was almost a relief to be able to sit back and listen to the music without the brain churn that can happen during a typical CDS performance!","had this show been put on by any other group it would have earned 4 stars for the excellent coverage of elvis' life and his rise to stardom. but since it was performed by cirque du soleil, i can see why many were disappointed. without the daring feats and acrobatic eye candy, we were treated to something like an overly costumed musical. still, i found viva elvis to be entertaining and time flew by quickly. it was almost a relief to be able to sit back and listen to the music without the brain churn that can happen during a typical cds performance!","joy, admiration, amusement","[INST] A customer left us a 3-star review: 'had this show been put on by any other group it would have earned 4 stars for the excellent coverage of elvis' life and his rise to stardom. but since it was performed by cirque du soleil, i can see why many were disappointed. without the daring feats and acrobatic eye candy, we were treated to something like an overly costumed musical. still, i found viva elvis to be entertaining and time flew by quickly. it was almost a relief to be able to sit back and listen to the music without the brain churn that can happen during a typical cds performance!' The customer feels joy, admiration, amusement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'had this show been put on by any other group it would have earned 4 stars for the excellent coverage of elvis' life and his rise to stardom. but since it was performed by cirque du soleil, i can see why many were disappointed. without the daring feats and acrobatic eye candy, we were treated to something like an overly costumed musical. still, i found viva elvis to be entertaining and time flew by quickly. it was almost a relief to be able to sit back and listen to the music without the brain churn that can happen during a typical cds performance!' The customer feels joy, admiration, amusement. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Address the customer's expectation: Since the customer was expecting more acrobatic and circus-like elements from Cirque du Soleil, we could emphasize more on the unique blend of Elvis' life story and Cirque du Soleil's artistic style in our marketing materials.

2. Enhance the musical aspect: Given the customer's appreciation for the music, we could focus on improving the quality of the live music performance, perhaps by hiring more skilled musicians or investing in better equipment."
3,"We've been taking our dog, Gizmo, to this dog park for almost 2 years now. It is a short walk from our house and the regulars are usually residents of the Southern Highlands area. \n\nThe park is very small and there are two sections - one for medium to large dogs (over 25 lbs) and one for small dogs (under 25 lbs). Each section is fenced off and there are a few benches.  There used to be three separate sections for small, medium and large dogs but for some reason they remodeled. The neighborhood tends to the grass so it's usually green and litter free. They also provide poop bags which some lazy dog owners neglect to use when they are not paying attention to their dogs. Most of the dog owners and the dogs are friendly and go to the park every day. They welcome newcomers - dogs and dog owners alike.\n\nI have a few gripes about this dog park. I wish they would fix the parking situation. You can only park along the dirt road as there is no parking lot.  Also you kind of have to know the good times to go because rarely will you find people there during the work day. We have learned that most people tend to go after 5pm on weekdays and around 3 pm on weekends. It would be nice if they added some light posts because it sucks when it gets dark early and you can't see where or what you could be stepping in. Darn those lazy dog owners who don't pick up after the dog!","we've been taking our dog, gizmo, to this dog park for almost 2 years now. it is a short walk from our house and the regulars are usually residents of the southern highlands area. n nthe park is very small and there are two sections one for medium to large dogs over 25 lbs and one for small dogs under 25 lbs . each section is fenced off and there are a few benches. there used to be three separate sections for small, medium and large dogs but for some reason they remodeled. the neighborhood tends to the grass so it's usually green and litter free. they also provide poop bags which some lazy dog owners neglect to use when they are not paying attention to their dogs. most of the dog owners and the dogs are friendly and go to the park every day. they welcome newcomers dogs and dog owners alike. n ni have a few gripes about this dog park. i wish they would fix the parking situation. you can only park along the dirt road as there is no parking lot. also you kind of have to know the good times to go because rarely will you find people there during the work day. we have learned that most people tend to go after 5pm on weekdays and around 3 pm on weekends. it would be nice if they added some light posts because it sucks when it gets dark early and you can't see where or what you could be stepping in. darn those lazy dog owners who don't pick up after the dog!","neutral, approval, realization","[INST] A customer left us a 3-star review: 'we've been taking our dog, gizmo, to this dog park for almost 2 years now. it is a short walk from our house and the regulars are usually residents of the southern highlands area. n nthe park is very small and there are two sections one for medium to large dogs over 25 lbs and one for small dogs under 25 lbs . each section is fenced off and there are a few benches. there used to be three separate sections for small, medium and large dogs but for some reason they remodeled. the neighborhood tends to the grass so it's usually green and litter free. they also provide poop bags which some lazy dog owners neglect to use when they are not paying attention to their dogs. most of the dog owners and the dogs are friendly and go to the park every day. they welcome newcomers dogs and dog owners alike. n ni have a few gripes about this dog park. i wish they would fix the parking situation. you can only park along the dirt road as there is no parking lot. also you kind of have to know the good times to go because rarely will you find people there during the work day. we have learned that most people tend to go after 5pm on weekdays and around 3 pm on weekends. it would be nice if they added some light posts because it sucks when it gets dark early and you can't see where or what you could be stepping in. darn those lazy dog owners who don't pick up after the dog!' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'we've been taking our dog, gizmo, to this dog park for almost 2 years now. it is a short walk from our house and the regulars are usually residents of the southern highlands area. n nthe park is very small and there are two sections one for medium to large dogs over 25 lbs and one for small dogs under 25 lbs . each section is fenced off and there are a few benches. there used to be three separate sections for small, medium and large dogs but for some reason they remodeled. the neighborhood tends to the grass so it's usually green and litter free. they also provide poop bags which some lazy dog owners neglect to use when they are not paying attention to their dogs. most of the dog owners and the dogs are friendly and go to the park every day. they welcome newcomers dogs and dog owners alike. n ni have a few gripes about this dog park. i wish they would fix the parking situation. you can only park along the dirt road as there is no parking lot. also you kind of have to know the good times to go because rarely will you find people there during the work day. we have learned that most people tend to go after 5pm on weekdays and around 3 pm on weekends. it would be nice if they added some light posts because it sucks when it gets dark early and you can't see where or what you could be stepping in. darn those lazy dog owners who don't pick up after the dog!' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Address the parking issue by providing designated parking spaces or improving the existing parking situation.

2. Install light posts or improve lighting in the park to ensure visibility during evening hours.

3. Consider reinstating the separate sections for small, medium, and large dogs to cater to a wider range of dog sizes.

4. Encourage responsible pet ownership by reinforcing the importance of picking up after pets and providing more poop bags or a more convenient location for them.

5. Offer information on peak hours to help newcomers plan their visits more effectively."
3,"This HT located in the Blakeney shopping center is not the closest one to where I work or live, but from time-to-time I stop in here when I am on the way to visit friends.\n  \nIt seems to be a little smaller footprint than the store at Stonecrest.  However, it is nice and has a pretty good selection of food & beverages. Overall I don't rate this store the highest in the area because of parking.  Getting in & out of the shopping center always seems to be a bit of a hassel.","this ht located in the blakeney shopping center is not the closest one to where i work or live, but from time to time i stop in here when i am on the way to visit friends. n nit seems to be a little smaller footprint than the store at stonecrest. however, it is nice and has a pretty good selection of food beverages. overall i don't rate this store the highest in the area because of parking. getting in out of the shopping center always seems to be a bit of a hassel.","disapproval, neutral, admiration","[INST] A customer left us a 3-star review: 'this ht located in the blakeney shopping center is not the closest one to where i work or live, but from time to time i stop in here when i am on the way to visit friends. n nit seems to be a little smaller footprint than the store at stonecrest. however, it is nice and has a pretty good selection of food beverages. overall i don't rate this store the highest in the area because of parking. getting in out of the shopping center always seems to be a bit of a hassel.' The customer feels disapproval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this ht located in the blakeney shopping center is not the closest one to where i work or live, but from time to time i stop in here when i am on the way to visit friends. n nit seems to be a little smaller footprint than the store at stonecrest. however, it is nice and has a pretty good selection of food beverages. overall i don't rate this store the highest in the area because of parking. getting in out of the shopping center always seems to be a bit of a hassel.' The customer feels disapproval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Location: Since the customer finds it inconvenient due to the location, we could consider expanding our store hours or offering delivery services to make it easier for them to visit us.

2. Parking: Addressing the parking issue is crucial. We can improve signage for available parking spots, increase the number of parking spaces, or offer valet parking during peak hours.

3. Store size: Although the customer appreciates the selection of food and beverages, they mention that the store seems smaller. We could consider expanding the store footprint to provide a more spacious shopping experience."
3,"Average sushi.  Young crowd.  Good happy hour.  Much better sushi can be had elsewhere, but it can be quite the swinging scene if you are into that sort of thing.  I used to come here when I was in college if that tells you anything...","average sushi. young crowd. good happy hour. much better sushi can be had elsewhere, but it can be quite the swinging scene if you are into that sort of thing. i used to come here when i was in college if that tells you anything...","joy, admiration, approval","[INST] A customer left us a 3-star review: 'average sushi. young crowd. good happy hour. much better sushi can be had elsewhere, but it can be quite the swinging scene if you are into that sort of thing. i used to come here when i was in college if that tells you anything...' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'average sushi. young crowd. good happy hour. much better sushi can be had elsewhere, but it can be quite the swinging scene if you are into that sort of thing. i used to come here when i was in college if that tells you anything...' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on enhancing the quality of our sushi to meet their expectations for a higher standard. This could involve sourcing better ingredients, improving preparation techniques, or hiring a sushi chef with more experience. Additionally, we could aim to create a more welcoming and relaxed atmosphere that appeals to a wider range of customers, while still maintaining our lively happy hour vibe. Lastly, we could consider offering special promotions or loyalty rewards to encourage repeat visits and build a stronger connection with our customers."
3,"Took my dog to get groomed at barks & bubbles for the first time. I loved the outcome, and they put a cute bandana on him. He looked like a complete different dog!  And also they gave me 15% off as a recommendation. The only thing is he came home with a clipper burn on his testicles, which really sucks. A week later and he's still hurting.","took my dog to get groomed at barks bubbles for the first time. i loved the outcome, and they put a cute bandana on him. he looked like a complete different dog! and also they gave me 15 off as a recommendation. the only thing is he came home with a clipper burn on his testicles, which really sucks. a week later and he's still hurting.","love, disappointment, sadness","[INST] A customer left us a 3-star review: 'took my dog to get groomed at barks bubbles for the first time. i loved the outcome, and they put a cute bandana on him. he looked like a complete different dog! and also they gave me 15 off as a recommendation. the only thing is he came home with a clipper burn on his testicles, which really sucks. a week later and he's still hurting.' The customer feels love, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'took my dog to get groomed at barks bubbles for the first time. i loved the outcome, and they put a cute bandana on him. he looked like a complete different dog! and also they gave me 15 off as a recommendation. the only thing is he came home with a clipper burn on his testicles, which really sucks. a week later and he's still hurting.' The customer feels love, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Immediately respond to the review, acknowledging the customer's concern about their dog's clipper burn. Apologize for the inconvenience and express empathy for their pet's discomfort.

2. Offer a solution: Offer to cover the cost of any necessary veterinary care for the clipper burn and provide a discount or complimentary grooming session to make up for the poor experience."
3,"One of my favorite buffets to go to. I would've put four stars had there been a much shorter wait to actually get inside. I've been to this place like about six times and let me tell you ...THERE IS ALWAYS GOING TO BE A LONG LINE ! ..In the end, the wait is almost worth it considering the food is fresh and delicious. There will always be a lot of people so there's no avoiding that. Great place for the family. The service is good, they always check up on you and they always refill your drink. Other than that, you should definitely try this place out (:","one of my favorite buffets to go to. i would've put four stars had there been a much shorter wait to actually get inside. i've been to this place like about six times and let me tell you ...there is always going to be a long line ! ..in the end, the wait is almost worth it considering the food is fresh and delicious. there will always be a lot of people so there's no avoiding that. great place for the family. the service is good, they always check up on you and they always refill your drink. other than that, you should definitely try this place out","admiration, approval, love","[INST] A customer left us a 3-star review: 'one of my favorite buffets to go to. i would've put four stars had there been a much shorter wait to actually get inside. i've been to this place like about six times and let me tell you ...there is always going to be a long line ! ..in the end, the wait is almost worth it considering the food is fresh and delicious. there will always be a lot of people so there's no avoiding that. great place for the family. the service is good, they always check up on you and they always refill your drink. other than that, you should definitely try this place out' The customer feels admiration, approval, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'one of my favorite buffets to go to. i would've put four stars had there been a much shorter wait to actually get inside. i've been to this place like about six times and let me tell you ...there is always going to be a long line ! ..in the end, the wait is almost worth it considering the food is fresh and delicious. there will always be a lot of people so there's no avoiding that. great place for the family. the service is good, they always check up on you and they always refill your drink. other than that, you should definitely try this place out' The customer feels admiration, approval, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider implementing the following strategies:

1. Optimize wait times: Reduce wait times by increasing staff during peak hours, improving the queue management system, or offering online reservations for seating.

2. Communicate wait times: Provide customers with estimated wait times to help manage their expectations and reduce frustration.

3. Offer incentives: Offer incentives, such as discounts or priority seating, to customers who wait during busy periods.

4. Enhance ambiance: Improve the overall ambiance of the restaurant to make waiting more enjoyable, such as providing comfortable seating, playing soft music, or offering free Wi-Fi."
3,"Went for breakfast and the food was tasty. The service was just average. The eggs Benedict were tasty but very salty without a lot of character. The egg white and veggie omelette was ok but nothing spectacular. The dining room is clean, large and fun. I would go back but the food is nothing spectacular.","went for breakfast and the food was tasty. the service was just average. the eggs benedict were tasty but very salty without a lot of character. the egg white and veggie omelette was ok but nothing spectacular. the dining room is clean, large and fun. i would go back but the food is nothing spectacular.","joy, amusement, annoyance","[INST] A customer left us a 3-star review: 'went for breakfast and the food was tasty. the service was just average. the eggs benedict were tasty but very salty without a lot of character. the egg white and veggie omelette was ok but nothing spectacular. the dining room is clean, large and fun. i would go back but the food is nothing spectacular.' The customer feels joy, amusement, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'went for breakfast and the food was tasty. the service was just average. the eggs benedict were tasty but very salty without a lot of character. the egg white and veggie omelette was ok but nothing spectacular. the dining room is clean, large and fun. i would go back but the food is nothing spectacular.' The customer feels joy, amusement, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the food quality and service, particularly in terms of seasoning and personalized attention. Here are some specific actions:

1. Adjust seasoning: To make the food less salty, consider using a lighter hand with the salt or offering a variety of seasonings for customers to choose from.

2. Improve service: Train staff to provide friendly, attentive, and personalized service. This includes checking in with customers regularly, addressing them by name, and asking for feedback about their meal."
3,"Got my opportunity to check in over at Nu Sanctuary Lounge and preview the place for my upcoming birthday party next week.... All I can say is \""this place has potential\"".  \n\nNU stands for \""naked\"" in French and the lounge is representative of the beauty of the naked life and afterlife.  It showcases good and evil with a large tree inside representing the tree of life.  Anyone with art taste that is a fan of Dali will love this lounge.  The fare is a fusion style from various places around the globe.  \n\nI'm a huge fan of the founders previous location (Almaza) and remember when he told me that his dream was to find a way to bring hookah to the heart of Las Vegas; now with Town Square NU Lounge may just do that.  With it's fantastic location inside TS and the plethora of menu items I find NU Sanctuary to be absolutely amazing.  I cannot wait to write my birthday review, but from what I saw last night, I may be throwing up a five-star.","got my opportunity to check in over at nu sanctuary lounge and preview the place for my upcoming birthday party next week.... all i can say is this place has potential . n nnu stands for naked in french and the lounge is representative of the beauty of the naked life and afterlife. it showcases good and evil with a large tree inside representing the tree of life. anyone with art taste that is a fan of dali will love this lounge. the fare is a fusion style from various places around the globe. n ni'm a huge fan of the founders previous location almaza and remember when he told me that his dream was to find a way to bring hookah to the heart of las vegas now with town square nu lounge may just do that. with it's fantastic location inside ts and the plethora of menu items i find nu sanctuary to be absolutely amazing. i cannot wait to write my birthday review, but from what i saw last night, i may be throwing up a five star.","admiration, love, approval","[INST] A customer left us a 3-star review: 'got my opportunity to check in over at nu sanctuary lounge and preview the place for my upcoming birthday party next week.... all i can say is this place has potential . n nnu stands for naked in french and the lounge is representative of the beauty of the naked life and afterlife. it showcases good and evil with a large tree inside representing the tree of life. anyone with art taste that is a fan of dali will love this lounge. the fare is a fusion style from various places around the globe. n ni'm a huge fan of the founders previous location almaza and remember when he told me that his dream was to find a way to bring hookah to the heart of las vegas now with town square nu lounge may just do that. with it's fantastic location inside ts and the plethora of menu items i find nu sanctuary to be absolutely amazing. i cannot wait to write my birthday review, but from what i saw last night, i may be throwing up a five star.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'got my opportunity to check in over at nu sanctuary lounge and preview the place for my upcoming birthday party next week.... all i can say is this place has potential . n nnu stands for naked in french and the lounge is representative of the beauty of the naked life and afterlife. it showcases good and evil with a large tree inside representing the tree of life. anyone with art taste that is a fan of dali will love this lounge. the fare is a fusion style from various places around the globe. n ni'm a huge fan of the founders previous location almaza and remember when he told me that his dream was to find a way to bring hookah to the heart of las vegas now with town square nu lounge may just do that. with it's fantastic location inside ts and the plethora of menu items i find nu sanctuary to be absolutely amazing. i cannot wait to write my birthday review, but from what i saw last night, i may be throwing up a five star.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience at Nu Sanctuary Lounge, consider the following improvements:

1. Clarify the meaning of the name: Since the name ""Nu"" can be misunderstood, it might be helpful to provide a brief explanation of the name's origin or meaning to avoid any confusion.

2. Enhance the ambiance: The customer appreciates the artistic elements, so maintaining and possibly expanding the art collection, particularly pieces that are reminiscent of Salvador Dali, could further enhance their experience.

3. Maintain cleanliness and organization: A well-maintained environment can contribute to a more enjoyable experience for customers."
3,"I am still searching for the perfect Thai meal so met up with a buddy for lunch at this place.  The place is neutrally decorated and was fairly empty as it was Labor Day.  We both ordered our favorites: pad thai and yellow curry.  This place runs a lunch special with rice, salad, and won tons.The food was OK, nothing exciting but definitely Americanized.  I wish them well and think they have the potential to do a brisk lunch business due to their location and pricing.  As for me, I'm continuing my search.","i am still searching for the perfect thai meal so met up with a buddy for lunch at this place. the place is neutrally decorated and was fairly empty as it was labor day. we both ordered our favorites pad thai and yellow curry. this place runs a lunch special with rice, salad, and won tons.the food was ok, nothing exciting but definitely americanized. i wish them well and think they have the potential to do a brisk lunch business due to their location and pricing. as for me, i'm continuing my search.","caring, approval, optimism","[INST] A customer left us a 3-star review: 'i am still searching for the perfect thai meal so met up with a buddy for lunch at this place. the place is neutrally decorated and was fairly empty as it was labor day. we both ordered our favorites pad thai and yellow curry. this place runs a lunch special with rice, salad, and won tons.the food was ok, nothing exciting but definitely americanized. i wish them well and think they have the potential to do a brisk lunch business due to their location and pricing. as for me, i'm continuing my search.' The customer feels caring, approval, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i am still searching for the perfect thai meal so met up with a buddy for lunch at this place. the place is neutrally decorated and was fairly empty as it was labor day. we both ordered our favorites pad thai and yellow curry. this place runs a lunch special with rice, salad, and won tons.the food was ok, nothing exciting but definitely americanized. i wish them well and think they have the potential to do a brisk lunch business due to their location and pricing. as for me, i'm continuing my search.' The customer feels caring, approval, optimism. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially win them over with a more authentic Thai meal, consider the following steps:

1. Authenticity: Enhance the authenticity of your dishes by sourcing traditional ingredients and possibly consulting with a Thai culinary expert to refine recipes.

2. Cultural Education: Offer brief explanations or descriptions of dishes on the menu to help customers understand the origins and unique aspects of each dish.

3. Staff Training: Ensure that your staff is well-versed in Thai cuisine and can provide recommendations based on the customer's preferences and dietary restrictions."
3,"I've stayed here twice. The last time over Thanksgiving. Yes, the hotel rooms need updating but the condition of the room are in line with pricing. It's reasonably priced and a clean place to sleep. The hotel does have some perfume smell that hits you as you enter the lobby. Overwhelming but thankfully it goes away. The casino is a good size, nice to not have to walk miles looking for people. And not too crowded. The comps accumulate quickly so get a mlife card. The food court options are nice for a quick and cheap meal. The casino cafe was also decent. Unfortunately, not much shopping so unless you only gamble, staying at Monte Carlo can get boring. The hotel staff have been generally nice too.","i've stayed here twice. the last time over thanksgiving. yes, the hotel rooms need updating but the condition of the room are in line with pricing. it's reasonably priced and a clean place to sleep. the hotel does have some perfume smell that hits you as you enter the lobby. overwhelming but thankfully it goes away. the casino is a good size, nice to not have to walk miles looking for people. and not too crowded. the comps accumulate quickly so get a mlife card. the food court options are nice for a quick and cheap meal. the casino cafe was also decent. unfortunately, not much shopping so unless you only gamble, staying at monte carlo can get boring. the hotel staff have been generally nice too.","gratitude, relief, approval","[INST] A customer left us a 3-star review: 'i've stayed here twice. the last time over thanksgiving. yes, the hotel rooms need updating but the condition of the room are in line with pricing. it's reasonably priced and a clean place to sleep. the hotel does have some perfume smell that hits you as you enter the lobby. overwhelming but thankfully it goes away. the casino is a good size, nice to not have to walk miles looking for people. and not too crowded. the comps accumulate quickly so get a mlife card. the food court options are nice for a quick and cheap meal. the casino cafe was also decent. unfortunately, not much shopping so unless you only gamble, staying at monte carlo can get boring. the hotel staff have been generally nice too.' The customer feels gratitude, relief, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i've stayed here twice. the last time over thanksgiving. yes, the hotel rooms need updating but the condition of the room are in line with pricing. it's reasonably priced and a clean place to sleep. the hotel does have some perfume smell that hits you as you enter the lobby. overwhelming but thankfully it goes away. the casino is a good size, nice to not have to walk miles looking for people. and not too crowded. the comps accumulate quickly so get a mlife card. the food court options are nice for a quick and cheap meal. the casino cafe was also decent. unfortunately, not much shopping so unless you only gamble, staying at monte carlo can get boring. the hotel staff have been generally nice too.' The customer feels gratitude, relief, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following actions:

1. Room Updates: Invest in updating the hotel rooms to provide a more modern and comfortable experience for guests.

2. Perfume Issue: Address the perfume issue in the lobby to ensure a more pleasant experience for guests upon arrival.

3. Shopping Options: Expand shopping options within the Monte Carlo to provide more activities for guests who are not primarily interested in gambling.

4. Communication: Inform guests about the Mlife card and its benefits to encourage their use and enhance their overall experience."
3,Went here for breakfast last Monday and had to wait almost 20 mins to be seated as it was very busy. This also showed in the food which seemed to be hurriedly prepared. I had the pancake combo and found the turkey bacon to be extremely salty and the pancakes themselves to be flat rather than fluffy. The other members in our group also felt that the food was lacking. So overall a very OK type of meal and nothing like the IHOP that i normally visit in Torrance.,went here for breakfast last monday and had to wait almost 20 mins to be seated as it was very busy. this also showed in the food which seemed to be hurriedly prepared. i had the pancake combo and found the turkey bacon to be extremely salty and the pancakes themselves to be flat rather than fluffy. the other members in our group also felt that the food was lacking. so overall a very ok type of meal and nothing like the ihop that i normally visit in torrance.,"neutral, approval, realization","[INST] A customer left us a 3-star review: 'went here for breakfast last monday and had to wait almost 20 mins to be seated as it was very busy. this also showed in the food which seemed to be hurriedly prepared. i had the pancake combo and found the turkey bacon to be extremely salty and the pancakes themselves to be flat rather than fluffy. the other members in our group also felt that the food was lacking. so overall a very ok type of meal and nothing like the ihop that i normally visit in torrance.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'went here for breakfast last monday and had to wait almost 20 mins to be seated as it was very busy. this also showed in the food which seemed to be hurriedly prepared. i had the pancake combo and found the turkey bacon to be extremely salty and the pancakes themselves to be flat rather than fluffy. the other members in our group also felt that the food was lacking. so overall a very ok type of meal and nothing like the ihop that i normally visit in torrance.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. **Improve Seating Efficiency**: Reduce waiting times by optimizing seating arrangements and staffing during peak hours.

2. **Enhance Food Quality and Presentation**: Train kitchen staff to prepare food with care and attention to detail, focusing on taste, texture, and presentation.

3. **Address Salt Levels in Dishes**: Adjust the salt levels in dishes, particularly the turkey bacon, to ensure it's not excessively salty."
3,"UPDATE! They are only open until 8 pm M-Th and till 8:30 on Fridays. We were turned away when we came in at quarter to 8, thinking the were open till 8:30. The websites including this one all say 8:30 pm PT. Big disappointment. We will go to Touch of Thai where they are so happy to see us.\nStill good food but major bummer.","update! they are only open until 8 pm m th and till 8 30 on fridays. we were turned away when we came in at quarter to 8, thinking the were open till 8 30. the websites including this one all say 8 30 pm pt. big disappointment. we will go to touch of thai where they are so happy to see us. nstill good food but major bummer.","disappointment, annoyance, neutral","[INST] A customer left us a 3-star review: 'update! they are only open until 8 pm m th and till 8 30 on fridays. we were turned away when we came in at quarter to 8, thinking the were open till 8 30. the websites including this one all say 8 30 pm pt. big disappointment. we will go to touch of thai where they are so happy to see us. nstill good food but major bummer.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'update! they are only open until 8 pm m th and till 8 30 on fridays. we were turned away when we came in at quarter to 8, thinking the were open till 8 30. the websites including this one all say 8 30 pm pt. big disappointment. we will go to touch of thai where they are so happy to see us. nstill good food but major bummer.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Update our business hours on our website and other platforms accurately, ensuring they reflect the actual closing times, including any exceptions (e.g., Fridays closing at 8:30 PM instead of 8 PM).

2. Train our staff to communicate accurate business hours to customers, especially during busy periods when there may be a higher volume of inquiries.

3. Implement a system for handling late arrivals, such as offering a grace period or providing clear communication about the possibility of being turned away if they arrive too close to closing time."
3,"This Starbucks offers \""drive thru\"" service, which is REALLY convenient.  However, the staff seems to have a very \""blah\"" attitude.  With the really bad economy in Las Vegas, you'd think people would be really happy to have a stable job at all.  I haven't met anyone who was openly rude, but they're definitely not inviting.  Also, they don't do the customary \""Starbucks thing\"" of asking you about the various options you can have with your drink (i.e. whipped cream, etc.).  If you want your drink your way, you have to bring up every option yourself.  Don't assume they'll put whipped cream on your drink; if they don't bring it up, it's not coming with it.  On that note, you should be grateful your cup comes with a lid.  I would give this small place only two stars, but the \""drive thru\"" feature brings it up to three.","this starbucks offers drive thru service, which is really convenient. however, the staff seems to have a very blah attitude. with the really bad economy in las vegas, you'd think people would be really happy to have a stable job at all. i haven't met anyone who was openly rude, but they're definitely not inviting. also, they don't do the customary starbucks thing of asking you about the various options you can have with your drink i.e. whipped cream, etc. . if you want your drink your way, you have to bring up every option yourself. don't assume they'll put whipped cream on your drink if they don't bring it up, it's not coming with it. on that note, you should be grateful your cup comes with a lid. i would give this small place only two stars, but the drive thru feature brings it up to three.","neutral, annoyance, disapproval","[INST] A customer left us a 3-star review: 'this starbucks offers drive thru service, which is really convenient. however, the staff seems to have a very blah attitude. with the really bad economy in las vegas, you'd think people would be really happy to have a stable job at all. i haven't met anyone who was openly rude, but they're definitely not inviting. also, they don't do the customary starbucks thing of asking you about the various options you can have with your drink i.e. whipped cream, etc. . if you want your drink your way, you have to bring up every option yourself. don't assume they'll put whipped cream on your drink if they don't bring it up, it's not coming with it. on that note, you should be grateful your cup comes with a lid. i would give this small place only two stars, but the drive thru feature brings it up to three.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this starbucks offers drive thru service, which is really convenient. however, the staff seems to have a very blah attitude. with the really bad economy in las vegas, you'd think people would be really happy to have a stable job at all. i haven't met anyone who was openly rude, but they're definitely not inviting. also, they don't do the customary starbucks thing of asking you about the various options you can have with your drink i.e. whipped cream, etc. . if you want your drink your way, you have to bring up every option yourself. don't assume they'll put whipped cream on your drink if they don't bring it up, it's not coming with it. on that note, you should be grateful your cup comes with a lid. i would give this small place only two stars, but the drive thru feature brings it up to three.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your Starbucks location, consider the following actions:

1. Train staff on providing friendly and inviting customer service, emphasizing the importance of a positive attitude, especially in challenging economic times.
2. Encourage staff to proactively offer drink customization options, such as whipped cream, syrups, and other toppings, to ensure customers feel their preferences are being considered.
3. Reinforce the importance of clear communication with customers about available options and ensure staff are well-versed in the menu and its offerings.
4. Address any staff attitude concerns by providing feedback and opportunities for growth and development."
3,"The server was really sweet and helpful. My crepe was ok though. I ordered the Japan crepe and it was pretty salty. I think it was from the miso sauce that was on it. But girl and chef overheard me talking to my friend and offered to make it less salty next time I stop by, which was really sweet in my opinion. \n\nOverall good service and kind staff, but food was average.","the server was really sweet and helpful. my crepe was ok though. i ordered the japan crepe and it was pretty salty. i think it was from the miso sauce that was on it. but girl and chef overheard me talking to my friend and offered to make it less salty next time i stop by, which was really sweet in my opinion. n noverall good service and kind staff, but food was average.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'the server was really sweet and helpful. my crepe was ok though. i ordered the japan crepe and it was pretty salty. i think it was from the miso sauce that was on it. but girl and chef overheard me talking to my friend and offered to make it less salty next time i stop by, which was really sweet in my opinion. n noverall good service and kind staff, but food was average.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the server was really sweet and helpful. my crepe was ok though. i ordered the japan crepe and it was pretty salty. i think it was from the miso sauce that was on it. but girl and chef overheard me talking to my friend and offered to make it less salty next time i stop by, which was really sweet in my opinion. n noverall good service and kind staff, but food was average.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on two main areas: food quality and consistency, and communication.

1. Food Quality and Consistency:
   - Review the recipe for the Japan Crepe, particularly the miso sauce, to ensure it is not excessively salty.
   - Consider offering a taste test to customers before serving, especially for new or unique dishes, to ensure they meet customer expectations.
   - Train kitchen staff on the importance of taste testing dishes before they leave the kitchen.

2. Communication:
   - Encourage staff to proactively address customer concerns, as the server did in this case, but also to do so in a timely manner."
3,"A little tough to find at first but we did eventually. Enter the Cosmopolitan Hotel off the strip and go to third floor using the escalator. Then go straight down the unmarked hallway right in front of you which is lined with old record sleeves. it opens up into a mostly standing room affair with a few stools along the walls, some pinball machines, and 2 TVs with sports.\n\nDrinks are sold from 2 liter bottles and poured into solo cups at something like $4 per cup. This is crazy expensive. Luckily they have a little water filtration machine that you can get free water from in the corner next to the cash register. This is the way to go.\n\nYou can order a custom pizza which takes a while, or they can just heat a slice from the already made pizzas. $4.50 for a cheese slice is the base price. You then add 50 cents for each additional topping. I had the pepperoni and sausage for $5.50, and felt like the price was a little up there for a single slice that wasn't even over-sized. \n\nSausage and peperoni was only ok. Sausage was there physically, but lacked any flavor. I'd skip that topping. Pepperoni was tasty and a little salty. Still not a huge winner, but a good standard slice.\n\nThe crust was good. Thin and crunchy, resisting sogginess for a while, and is a great starting point for these pizzas. \n\nThe white pizza was by far the best. Ricotta and garlic make this more resistant to sogginess, and the taste combo is delicious. Very subtle ricotta and not so subtle garlic really take this to the next level with the great crust. The white pizza is the one to get. Case closed.","a little tough to find at first but we did eventually. enter the cosmopolitan hotel off the strip and go to third floor using the escalator. then go straight down the unmarked hallway right in front of you which is lined with old record sleeves. it opens up into a mostly standing room affair with a few stools along the walls, some pinball machines, and 2 tvs with sports. n ndrinks are sold from 2 liter bottles and poured into solo cups at something like 4 per cup. this is crazy expensive. luckily they have a little water filtration machine that you can get free water from in the corner next to the cash register. this is the way to go. n nyou can order a custom pizza which takes a while, or they can just heat a slice from the already made pizzas. 4.50 for a cheese slice is the base price. you then add 50 cents for each additional topping. i had the pepperoni and sausage for 5.50, and felt like the price was a little up there for a single slice that wasn't even over sized. n nsausage and peperoni was only ok. sausage was there physically, but lacked any flavor. i'd skip that topping. pepperoni was tasty and a little salty. still not a huge winner, but a good standard slice. n nthe crust was good. thin and crunchy, resisting sogginess for a while, and is a great starting point for these pizzas. n nthe white pizza was by far the best. ricotta and garlic make this more resistant to sogginess, and the taste combo is delicious. very subtle ricotta and not so subtle garlic really take this to the next level with the great crust. the white pizza is the one to get. case closed.","neutral, approval, annoyance","[INST] A customer left us a 3-star review: 'a little tough to find at first but we did eventually. enter the cosmopolitan hotel off the strip and go to third floor using the escalator. then go straight down the unmarked hallway right in front of you which is lined with old record sleeves. it opens up into a mostly standing room affair with a few stools along the walls, some pinball machines, and 2 tvs with sports. n ndrinks are sold from 2 liter bottles and poured into solo cups at something like 4 per cup. this is crazy expensive. luckily they have a little water filtration machine that you can get free water from in the corner next to the cash register. this is the way to go. n nyou can order a custom pizza which takes a while, or they can just heat a slice from the already made pizzas. 4.50 for a cheese slice is the base price. you then add 50 cents for each additional topping. i had the pepperoni and sausage for 5.50, and felt like the price was a little up there for a single slice that wasn't even over sized. n nsausage and peperoni was only ok. sausage was there physically, but lacked any flavor. i'd skip that topping. pepperoni was tasty and a little salty. still not a huge winner, but a good standard slice. n nthe crust was good. thin and crunchy, resisting sogginess for a while, and is a great starting point for these pizzas. n nthe white pizza was by far the best. ricotta and garlic make this more resistant to sogginess, and the taste combo is delicious. very subtle ricotta and not so subtle garlic really take this to the next level with the great crust. the white pizza is the one to get. case closed.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'a little tough to find at first but we did eventually. enter the cosmopolitan hotel off the strip and go to third floor using the escalator. then go straight down the unmarked hallway right in front of you which is lined with old record sleeves. it opens up into a mostly standing room affair with a few stools along the walls, some pinball machines, and 2 tvs with sports. n ndrinks are sold from 2 liter bottles and poured into solo cups at something like 4 per cup. this is crazy expensive. luckily they have a little water filtration machine that you can get free water from in the corner next to the cash register. this is the way to go. n nyou can order a custom pizza which takes a while, or they can just heat a slice from the already made pizzas. 4.50 for a cheese slice is the base price. you then add 50 cents for each additional topping. i had the pepperoni and sausage for 5.50, and felt like the price was a little up there for a single slice that wasn't even over sized. n nsausage and peperoni was only ok. sausage was there physically, but lacked any flavor. i'd skip that topping. pepperoni was tasty and a little salty. still not a huge winner, but a good standard slice. n nthe crust was good. thin and crunchy, resisting sogginess for a while, and is a great starting point for these pizzas. n nthe white pizza was by far the best. ricotta and garlic make this more resistant to sogginess, and the taste combo is delicious. very subtle ricotta and not so subtle garlic really take this to the next level with the great crust. the white pizza is the one to get. case closed.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Improve signage: Make it easier for customers to find your establishment by providing clearer signage, especially inside the Cosmopolitan Hotel.

2. Offer more seating options: Consider adding more seating, such as tables and chairs, to provide a more comfortable dining experience for customers who prefer to sit while eating.

3. Revise pricing strategy: Review the pricing of drinks and food items, particularly the pizza slices, to ensure they are competitive and offer good value for money.

4. Enhance topping quality: Improve the flavor and quality of the sausage topping to meet customer expectations."
3,"When you've got the late night munchies and can't figure out where else to go... The Peppermill is open 24 hours. \n\nThe location is a bit tricky and although it's right by Wynn, you'll need a taxi. \n\nIt's a fun atmosphere with an old Vegas feel.\n\nI like that when looking at the menu, I'm reminded a bit of home with the typical diner menu choices as opposed to all of the fancy restaurant menus on the strip.\n\nWe had a sampler appetizer of some sort that came with fried shrimp, onion rings and mozzerella sticks. Everything was pretty good.\n\nFor my entree, I ordered the Ruben, which was huge and overflowing with fries. Just as everyone says, the portions are large. The Ruben was good. The Cheesesteak was also really good.\n\nAlso had the Brownie Sundae which was yum and the Coffee was great. \n\nReally sweet and attentive waitress. \n\nI had an overall good experience with this place. Good food, good portions, good prices and good service. I don't know if I'd really go out of the way to go to this place though. The food is just average. If it was in my hometown, it'd be nothing special.","when you've got the late night munchies and can't figure out where else to go... the peppermill is open 24 hours. n nthe location is a bit tricky and although it's right by wynn, you'll need a taxi. n nit's a fun atmosphere with an old vegas feel. n ni like that when looking at the menu, i'm reminded a bit of home with the typical diner menu choices as opposed to all of the fancy restaurant menus on the strip. n nwe had a sampler appetizer of some sort that came with fried shrimp, onion rings and mozzerella sticks. everything was pretty good. n nfor my entree, i ordered the ruben, which was huge and overflowing with fries. just as everyone says, the portions are large. the ruben was good. the cheesesteak was also really good. n nalso had the brownie sundae which was yum and the coffee was great. n nreally sweet and attentive waitress. n ni had an overall good experience with this place. good food, good portions, good prices and good service. i don't know if i'd really go out of the way to go to this place though. the food is just average. if it was in my hometown, it'd be nothing special.","joy, amusement, approval","[INST] A customer left us a 3-star review: 'when you've got the late night munchies and can't figure out where else to go... the peppermill is open 24 hours. n nthe location is a bit tricky and although it's right by wynn, you'll need a taxi. n nit's a fun atmosphere with an old vegas feel. n ni like that when looking at the menu, i'm reminded a bit of home with the typical diner menu choices as opposed to all of the fancy restaurant menus on the strip. n nwe had a sampler appetizer of some sort that came with fried shrimp, onion rings and mozzerella sticks. everything was pretty good. n nfor my entree, i ordered the ruben, which was huge and overflowing with fries. just as everyone says, the portions are large. the ruben was good. the cheesesteak was also really good. n nalso had the brownie sundae which was yum and the coffee was great. n nreally sweet and attentive waitress. n ni had an overall good experience with this place. good food, good portions, good prices and good service. i don't know if i'd really go out of the way to go to this place though. the food is just average. if it was in my hometown, it'd be nothing special.' The customer feels joy, amusement, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'when you've got the late night munchies and can't figure out where else to go... the peppermill is open 24 hours. n nthe location is a bit tricky and although it's right by wynn, you'll need a taxi. n nit's a fun atmosphere with an old vegas feel. n ni like that when looking at the menu, i'm reminded a bit of home with the typical diner menu choices as opposed to all of the fancy restaurant menus on the strip. n nwe had a sampler appetizer of some sort that came with fried shrimp, onion rings and mozzerella sticks. everything was pretty good. n nfor my entree, i ordered the ruben, which was huge and overflowing with fries. just as everyone says, the portions are large. the ruben was good. the cheesesteak was also really good. n nalso had the brownie sundae which was yum and the coffee was great. n nreally sweet and attentive waitress. n ni had an overall good experience with this place. good food, good portions, good prices and good service. i don't know if i'd really go out of the way to go to this place though. the food is just average. if it was in my hometown, it'd be nothing special.' The customer feels joy, amusement, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Improve signage or provide clearer directions to the restaurant, especially for those who are not familiar with the area.
2. Offer transportation services or partnerships with local taxi companies to make it easier for customers to reach the restaurant.
3. Consider enhancing the menu offerings to provide a more unique dining experience, while still maintaining the traditional diner feel.
4. Improve the ambiance and decor to create a more memorable and immersive old Vegas experience.
5. Consider offering a loyalty program or discounts for repeat customers to encourage them to return."
3,"This place was decent. Ordered the egg rolls and grilled pork dishes. The wait was SERIOUSLY long for the food for the amount of people that were at the restaurant when my wife and I visited.\n\nThe restaurant was clean and tidy however when we were there there was quite a bit of smoke coming from the kitchen area that seeped into the main restaurant (I think they had some ventilation issues).\n\nBoth the egg rolls were super small and they served it with sweet and sour sauce (not the traditional fish sauce), and the grilled pork was tasty but portion wise small for the price.\n\nOverall, it was worth the visit but will most likely not worth another visit.","this place was decent. ordered the egg rolls and grilled pork dishes. the wait was seriously long for the food for the amount of people that were at the restaurant when my wife and i visited. n nthe restaurant was clean and tidy however when we were there there was quite a bit of smoke coming from the kitchen area that seeped into the main restaurant i think they had some ventilation issues . n nboth the egg rolls were super small and they served it with sweet and sour sauce not the traditional fish sauce , and the grilled pork was tasty but portion wise small for the price. n noverall, it was worth the visit but will most likely not worth another visit.","admiration, neutral, approval","[INST] A customer left us a 3-star review: 'this place was decent. ordered the egg rolls and grilled pork dishes. the wait was seriously long for the food for the amount of people that were at the restaurant when my wife and i visited. n nthe restaurant was clean and tidy however when we were there there was quite a bit of smoke coming from the kitchen area that seeped into the main restaurant i think they had some ventilation issues . n nboth the egg rolls were super small and they served it with sweet and sour sauce not the traditional fish sauce , and the grilled pork was tasty but portion wise small for the price. n noverall, it was worth the visit but will most likely not worth another visit.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this place was decent. ordered the egg rolls and grilled pork dishes. the wait was seriously long for the food for the amount of people that were at the restaurant when my wife and i visited. n nthe restaurant was clean and tidy however when we were there there was quite a bit of smoke coming from the kitchen area that seeped into the main restaurant i think they had some ventilation issues . n nboth the egg rolls were super small and they served it with sweet and sour sauce not the traditional fish sauce , and the grilled pork was tasty but portion wise small for the price. n noverall, it was worth the visit but will most likely not worth another visit.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Reduce wait times for food: Improve kitchen efficiency to reduce wait times, especially during busy periods.

2. Address ventilation issues: Investigate and resolve any ventilation problems in the kitchen to prevent smoke from seeping into the main dining area.

3. Offer traditional condiments: Offer both sweet and sour sauce and traditional fish sauce for dishes, allowing customers to choose their preferred condiment.

4. Enhance portion sizes: Increase the portion sizes of dishes, particularly for pricier items like the grilled pork, to better meet customer expectations."
3,"Almost close to 4 stars like real close.\nOkay a lot of people were saying this place was hood, ghetto, blah blah but it was actually nice. I did see how people said it was ghett...\n For vegas.. this club could be way better though and it's in Caesars... \n\n*They did serve ladies free champagne before 12!\n\nAnyways we had a great time because they played music we liked all night long...Hip hop..R&B.. all that good stuff. Swaggin n Surfin..lol\nGood DJ!!  The security ppl working the VIP ropes were very nice and let us sit in the VIP seats that were mostly empty so we got to have our own space and dance in our own space! \nWe really appreciated that cause our little  feet were hurtinnnn.\nOh yea i forgot to add the venue  was a bit too small...\nGood times to add to the Vegas book...ahhhh...\nSong of the night: Lil Wayne: \""Always Strapped\"" !!!!!!","almost close to 4 stars like real close. nokay a lot of people were saying this place was hood, ghetto, blah blah but it was actually nice. i did see how people said it was ghett... n for vegas.. this club could be way better though and it's in caesars... n n they did serve ladies free champagne before 12! n nanyways we had a great time because they played music we liked all night long...hip hop..r b.. all that good stuff. swaggin n surfin..lol ngood dj!! the security ppl working the vip ropes were very nice and let us sit in the vip seats that were mostly empty so we got to have our own space and dance in our own space! nwe really appreciated that cause our little feet were hurtinnnn. noh yea i forgot to add the venue was a bit too small... ngood times to add to the vegas book...ahhhh... nsong of the night lil wayne always strapped !!!!!!","admiration, amusement, joy","[INST] A customer left us a 3-star review: 'almost close to 4 stars like real close. nokay a lot of people were saying this place was hood, ghetto, blah blah but it was actually nice. i did see how people said it was ghett... n for vegas.. this club could be way better though and it's in caesars... n n they did serve ladies free champagne before 12! n nanyways we had a great time because they played music we liked all night long...hip hop..r b.. all that good stuff. swaggin n surfin..lol ngood dj!! the security ppl working the vip ropes were very nice and let us sit in the vip seats that were mostly empty so we got to have our own space and dance in our own space! nwe really appreciated that cause our little feet were hurtinnnn. noh yea i forgot to add the venue was a bit too small... ngood times to add to the vegas book...ahhhh... nsong of the night lil wayne always strapped !!!!!!' The customer feels admiration, amusement, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'almost close to 4 stars like real close. nokay a lot of people were saying this place was hood, ghetto, blah blah but it was actually nice. i did see how people said it was ghett... n for vegas.. this club could be way better though and it's in caesars... n n they did serve ladies free champagne before 12! n nanyways we had a great time because they played music we liked all night long...hip hop..r b.. all that good stuff. swaggin n surfin..lol ngood dj!! the security ppl working the vip ropes were very nice and let us sit in the vip seats that were mostly empty so we got to have our own space and dance in our own space! nwe really appreciated that cause our little feet were hurtinnnn. noh yea i forgot to add the venue was a bit too small... ngood times to add to the vegas book...ahhhh... nsong of the night lil wayne always strapped !!!!!!' The customer feels admiration, amusement, joy. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and potentially earn a 4-star review, consider the following improvements:

1. Expand the venue size to accommodate more guests comfortably.
2. Enhance the quality and variety of music offerings, ensuring a diverse selection that caters to different tastes.
3. Improve the lighting and acoustics within the venue to create a more immersive and enjoyable atmosphere.
4. Offer more VIP seating options, ensuring that they are well-maintained and in high demand.
5. Train staff to provide exceptional customer service, ensuring that they are friendly, attentive, and professional at all times."
3,Since most of the Chinese places here in the valley are not that great this place was a pleasant surprise for the food.  The restaurant itself is really just half of the food court cordoned off to segregate some tables for the Mekong dining area.  They have fish tanks of live seafood you can order which is pretty neat.  The menu is pretty giant and they have a good sized selection of vegetarian food.  The vegetable with black mushroom dish I had was very good it just took a really long time to come out.  My buddies's peking duck came out about 10 minutes before mine.  I'm not really sure what happened. Our waitress was very nice and helpfull with the menu and our questions about the food before we ordered.  So for having a pretty long wait and the fact you are basically eating in a food court they are a solid three and it's a pretty fun place to eat.,since most of the chinese places here in the valley are not that great this place was a pleasant surprise for the food. the restaurant itself is really just half of the food court cordoned off to segregate some tables for the mekong dining area. they have fish tanks of live seafood you can order which is pretty neat. the menu is pretty giant and they have a good sized selection of vegetarian food. the vegetable with black mushroom dish i had was very good it just took a really long time to come out. my buddies's peking duck came out about 10 minutes before mine. i'm not really sure what happened. our waitress was very nice and helpfull with the menu and our questions about the food before we ordered. so for having a pretty long wait and the fact you are basically eating in a food court they are a solid three and it's a pretty fun place to eat.,"admiration, surprise, confusion","[INST] A customer left us a 3-star review: 'since most of the chinese places here in the valley are not that great this place was a pleasant surprise for the food. the restaurant itself is really just half of the food court cordoned off to segregate some tables for the mekong dining area. they have fish tanks of live seafood you can order which is pretty neat. the menu is pretty giant and they have a good sized selection of vegetarian food. the vegetable with black mushroom dish i had was very good it just took a really long time to come out. my buddies's peking duck came out about 10 minutes before mine. i'm not really sure what happened. our waitress was very nice and helpfull with the menu and our questions about the food before we ordered. so for having a pretty long wait and the fact you are basically eating in a food court they are a solid three and it's a pretty fun place to eat.' The customer feels admiration, surprise, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'since most of the chinese places here in the valley are not that great this place was a pleasant surprise for the food. the restaurant itself is really just half of the food court cordoned off to segregate some tables for the mekong dining area. they have fish tanks of live seafood you can order which is pretty neat. the menu is pretty giant and they have a good sized selection of vegetarian food. the vegetable with black mushroom dish i had was very good it just took a really long time to come out. my buddies's peking duck came out about 10 minutes before mine. i'm not really sure what happened. our waitress was very nice and helpfull with the menu and our questions about the food before we ordered. so for having a pretty long wait and the fact you are basically eating in a food court they are a solid three and it's a pretty fun place to eat.' The customer feels admiration, surprise, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Streamline the kitchen process to reduce the wait time for food, especially when serving popular dishes like Peking Duck.

2. Implement a system to better coordinate the kitchen and waitstaff to ensure dishes are served in a timely manner.

3. Consider offering a complimentary appetizer or dessert to make up for the extended wait time.

4. Enhance the dining area to create a more restaurant-like atmosphere, rather than a food court.

5. Train staff to communicate effectively with customers about the kitchen process and any potential delays."
3,"This place has been recently renovated (as of September 2009) to include a Wal-Mart grocery store. I don't think it qualifies as a \""Supercenter\"" because it lacks a McDonald's and a bank and a vision department and all that. But I was pleased to be able to have an alternative for grocery shopping in the neighborhood.\n\nAfter some growing pains experienced in their inventory, they finally started carrying the Yakult probiotic beverage in their dairy section. I drink this stuff daily to stay regular (become friends with your intestinal flora, I say), and have been miffed to find that it sells for $3 a six-pack. But this Wal-Mart carries the cheap, Mexican alternative Bio Salud for 88 cents a six pack!\n\nBut allow me to climb down from my gastrointestinal soapbox... The groceries at this Wal-Mart are not always the best quality (e.g. the bacon I purchased was quite fatty, and the shredded Parmesan was less flavorful than most), but you can find some bargains here. And then there's always the rest of the store to explore for those random items you never knew you needed.","this place has been recently renovated as of september 2009 to include a wal mart grocery store. i don't think it qualifies as a supercenter because it lacks a mcdonald's and a bank and a vision department and all that. but i was pleased to be able to have an alternative for grocery shopping in the neighborhood. n nafter some growing pains experienced in their inventory, they finally started carrying the yakult probiotic beverage in their dairy section. i drink this stuff daily to stay regular become friends with your intestinal flora, i say , and have been miffed to find that it sells for 3 a six pack. but this wal mart carries the cheap, mexican alternative bio salud for 88 cents a six pack! n nbut allow me to climb down from my gastrointestinal soapbox... the groceries at this wal mart are not always the best quality e.g. the bacon i purchased was quite fatty, and the shredded parmesan was less flavorful than most , but you can find some bargains here. and then there's always the rest of the store to explore for those random items you never knew you needed.","joy, neutral, approval","[INST] A customer left us a 3-star review: 'this place has been recently renovated as of september 2009 to include a wal mart grocery store. i don't think it qualifies as a supercenter because it lacks a mcdonald's and a bank and a vision department and all that. but i was pleased to be able to have an alternative for grocery shopping in the neighborhood. n nafter some growing pains experienced in their inventory, they finally started carrying the yakult probiotic beverage in their dairy section. i drink this stuff daily to stay regular become friends with your intestinal flora, i say , and have been miffed to find that it sells for 3 a six pack. but this wal mart carries the cheap, mexican alternative bio salud for 88 cents a six pack! n nbut allow me to climb down from my gastrointestinal soapbox... the groceries at this wal mart are not always the best quality e.g. the bacon i purchased was quite fatty, and the shredded parmesan was less flavorful than most , but you can find some bargains here. and then there's always the rest of the store to explore for those random items you never knew you needed.' The customer feels joy, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this place has been recently renovated as of september 2009 to include a wal mart grocery store. i don't think it qualifies as a supercenter because it lacks a mcdonald's and a bank and a vision department and all that. but i was pleased to be able to have an alternative for grocery shopping in the neighborhood. n nafter some growing pains experienced in their inventory, they finally started carrying the yakult probiotic beverage in their dairy section. i drink this stuff daily to stay regular become friends with your intestinal flora, i say , and have been miffed to find that it sells for 3 a six pack. but this wal mart carries the cheap, mexican alternative bio salud for 88 cents a six pack! n nbut allow me to climb down from my gastrointestinal soapbox... the groceries at this wal mart are not always the best quality e.g. the bacon i purchased was quite fatty, and the shredded parmesan was less flavorful than most , but you can find some bargains here. and then there's always the rest of the store to explore for those random items you never knew you needed.' The customer feels joy, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Improve product quality: Address the concerns about the quality of bacon and shredded parmesan by sourcing higher-quality alternatives.

2. Offer a wider selection: To qualify as a supercenter, consider adding a McDonald's, bank, and vision department to the store. This may attract more customers and provide a more comprehensive shopping experience.

3. Competitive pricing: Maintain competitive pricing for popular items like Yakult and offer alternative, budget-friendly options like Bio Salud."
3,"Had lunch buffet last week. It was a good meal but still disappointed compared to what I paid. Also disappointed that the variety of food is far less than what I expected, maybe because it was lunch, not dinner.","had lunch buffet last week. it was a good meal but still disappointed compared to what i paid. also disappointed that the variety of food is far less than what i expected, maybe because it was lunch, not dinner.","disappointment, annoyance, disapproval","[INST] A customer left us a 3-star review: 'had lunch buffet last week. it was a good meal but still disappointed compared to what i paid. also disappointed that the variety of food is far less than what i expected, maybe because it was lunch, not dinner.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'had lunch buffet last week. it was a good meal but still disappointed compared to what i paid. also disappointed that the variety of food is far less than what i expected, maybe because it was lunch, not dinner.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Acknowledge their feedback: Respond to the review, thank them for their feedback, and express your regret that they felt disappointed.

2. Address their concerns: Explain that you understand their expectations for a diverse buffet selection, especially during lunch hours. Assure them that you are working to increase the variety of food options available during lunch.

3. Offer a solution: Offer a complimentary dinner buffet as a gesture of goodwill, allowing them to experience the full range of your offerings and hopefully change their perception of the value they received."
3,"I have mixed feelings about this practice. I was an OB patient and everything went well with my pregnancy. They did a good job delivering my baby boy. Nothing exceptional but solid. As for my after care it has been awful. I went to a postpartum visit and they said they needed to send in paperwork for my birth control. They said it would take 10 days to be approved. I waited 3 weeks and called back. The secretary said they were still waiting for the paperwork to go through the insurance. I waited 10 days. I called back and the nurse said the paperwork was never sent and she had no idea who I talked to the week before. She basically accused me of never calling. Then she got passive aggressive and said at least she took care of it. One month later?!? And I should be thankful? \n\nThe also never sent in my leave paperwork. It took me a visit, 2 phone calls, and a week for them to take care of that. \n\nSo like I said I am mixed. It was good patient care but the office secretaries and nurses are not as professional. It may just be a couple people but enough to make me consider switching.","i have mixed feelings about this practice. i was an ob patient and everything went well with my pregnancy. they did a good job delivering my baby boy. nothing exceptional but solid. as for my after care it has been awful. i went to a postpartum visit and they said they needed to send in paperwork for my birth control. they said it would take 10 days to be approved. i waited 3 weeks and called back. the secretary said they were still waiting for the paperwork to go through the insurance. i waited 10 days. i called back and the nurse said the paperwork was never sent and she had no idea who i talked to the week before. she basically accused me of never calling. then she got passive aggressive and said at least she took care of it. one month later?!? and i should be thankful? n nthe also never sent in my leave paperwork. it took me a visit, 2 phone calls, and a week for them to take care of that. n nso like i said i am mixed. it was good patient care but the office secretaries and nurses are not as professional. it may just be a couple people but enough to make me consider switching.","disappointment, neutral, disgust","[INST] A customer left us a 3-star review: 'i have mixed feelings about this practice. i was an ob patient and everything went well with my pregnancy. they did a good job delivering my baby boy. nothing exceptional but solid. as for my after care it has been awful. i went to a postpartum visit and they said they needed to send in paperwork for my birth control. they said it would take 10 days to be approved. i waited 3 weeks and called back. the secretary said they were still waiting for the paperwork to go through the insurance. i waited 10 days. i called back and the nurse said the paperwork was never sent and she had no idea who i talked to the week before. she basically accused me of never calling. then she got passive aggressive and said at least she took care of it. one month later?!? and i should be thankful? n nthe also never sent in my leave paperwork. it took me a visit, 2 phone calls, and a week for them to take care of that. n nso like i said i am mixed. it was good patient care but the office secretaries and nurses are not as professional. it may just be a couple people but enough to make me consider switching.' The customer feels disappointment, neutral, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i have mixed feelings about this practice. i was an ob patient and everything went well with my pregnancy. they did a good job delivering my baby boy. nothing exceptional but solid. as for my after care it has been awful. i went to a postpartum visit and they said they needed to send in paperwork for my birth control. they said it would take 10 days to be approved. i waited 3 weeks and called back. the secretary said they were still waiting for the paperwork to go through the insurance. i waited 10 days. i called back and the nurse said the paperwork was never sent and she had no idea who i talked to the week before. she basically accused me of never calling. then she got passive aggressive and said at least she took care of it. one month later?!? and i should be thankful? n nthe also never sent in my leave paperwork. it took me a visit, 2 phone calls, and a week for them to take care of that. n nso like i said i am mixed. it was good patient care but the office secretaries and nurses are not as professional. it may just be a couple people but enough to make me consider switching.' The customer feels disappointment, neutral, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve communication and follow-up: Ensure that paperwork is sent promptly and followed up on in a timely manner. Keep the customer informed about the status of their requests and address any issues or concerns promptly.

2. Train staff on customer service: Provide training to office staff on professional communication and customer service skills. This will help to improve the overall experience for patients and reduce the likelihood of misunderstandings or negative interactions.

3. Streamline processes: Review and streamline internal processes to minimize delays and errors. This will help to ensure that requests are handled efficiently and accurately, reducing frustration for patients."
3,"En entrant ici, rien qu'\u00e0 l'odeur on sait qu'on ne s'est pas tromp\u00e9, qu'on est dans une animalerie car \u00e7a sent v\u00e9ritablement le chacal! Voil\u00e0 qui ne pr\u00e9sage rien de bon... Il r\u00e8gne d'ailleurs une sorte de joyeux bordel dans toute la boutique. \nLes aquariums ont aussi mauvaise mine, les cages des chiots sont sommaires voire glauques, les oiseaux sont entass\u00e9s dans leurs cages... Pourtant tout ce beau monde n'a pas l'air malheureux pour autant : le poil est beau, l'animal joueur et affectueux. Il y a m\u00eame un perroquet qui est l\u00e0 en pension qui se laisse caresser. Pourtant c'est l'un des animaux les plus exigeants, \u00e0 croire que l'ambiance de souk leur convient. Donc en gros, ne vous fiez pas aux apparences.\nA noter : on peut trouver ici toutes sortes de reptiles et amphibiens.","en entrant ici, rien qu' u00e0 l'odeur on sait qu'on ne s'est pas tromp u00e9, qu'on est dans une animalerie car u00e7a sent v u00e9ritablement le chacal! voil u00e0 qui ne pr u00e9sage rien de bon... il r u00e8gne d'ailleurs une sorte de joyeux bordel dans toute la boutique. nles aquariums ont aussi mauvaise mine, les cages des chiots sont sommaires voire glauques, les oiseaux sont entass u00e9s dans leurs cages... pourtant tout ce beau monde n'a pas l'air malheureux pour autant le poil est beau, l'animal joueur et affectueux. il y a m u00eame un perroquet qui est l u00e0 en pension qui se laisse caresser. pourtant c'est l'un des animaux les plus exigeants, u00e0 croire que l'ambiance de souk leur convient. donc en gros, ne vous fiez pas aux apparences. na noter on peut trouver ici toutes sortes de reptiles et amphibiens.","neutral, approval, realization","[INST] A customer left us a 3-star review: 'en entrant ici, rien qu' u00e0 l'odeur on sait qu'on ne s'est pas tromp u00e9, qu'on est dans une animalerie car u00e7a sent v u00e9ritablement le chacal! voil u00e0 qui ne pr u00e9sage rien de bon... il r u00e8gne d'ailleurs une sorte de joyeux bordel dans toute la boutique. nles aquariums ont aussi mauvaise mine, les cages des chiots sont sommaires voire glauques, les oiseaux sont entass u00e9s dans leurs cages... pourtant tout ce beau monde n'a pas l'air malheureux pour autant le poil est beau, l'animal joueur et affectueux. il y a m u00eame un perroquet qui est l u00e0 en pension qui se laisse caresser. pourtant c'est l'un des animaux les plus exigeants, u00e0 croire que l'ambiance de souk leur convient. donc en gros, ne vous fiez pas aux apparences. na noter on peut trouver ici toutes sortes de reptiles et amphibiens.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'en entrant ici, rien qu' u00e0 l'odeur on sait qu'on ne s'est pas tromp u00e9, qu'on est dans une animalerie car u00e7a sent v u00e9ritablement le chacal! voil u00e0 qui ne pr u00e9sage rien de bon... il r u00e8gne d'ailleurs une sorte de joyeux bordel dans toute la boutique. nles aquariums ont aussi mauvaise mine, les cages des chiots sont sommaires voire glauques, les oiseaux sont entass u00e9s dans leurs cages... pourtant tout ce beau monde n'a pas l'air malheureux pour autant le poil est beau, l'animal joueur et affectueux. il y a m u00eame un perroquet qui est l u00e0 en pension qui se laisse caresser. pourtant c'est l'un des animaux les plus exigeants, u00e0 croire que l'ambiance de souk leur convient. donc en gros, ne vous fiez pas aux apparences. na noter on peut trouver ici toutes sortes de reptiles et amphibiens.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we should focus on the following areas:

1. Improve the overall cleanliness and odor control in the store, as the customer found it reminiscent of an animal shelter.

2. Enhance the aesthetic appeal of the store, particularly the aquariums, dog cages, and bird cages, which were described as having a poor and gloomy appearance.

3. Address the chaotic atmosphere in the store, making it more organized and less like a ""joyful mess.""

4. Consider providing more space and better living conditions for the animals, especially the birds who were described as being cramped in their cages."
3,"I was a bit disappointed with the pulled pork. It seemed to be a tad under-cooked. It had a nice smoke ring but there was a lot of fat in my sandwich.\n\nThe atmosphere is great and the waiter was helpful and friendly. With all the self-promotion about all the BBQ competitions they have won, you think their pulled pork would better than what I could make in my backyard.\n\nMy wife leaned over and said, \""Your BBQ is better than this!\"" I guess I'll have to try the ribs or the brisket next time.","i was a bit disappointed with the pulled pork. it seemed to be a tad under cooked. it had a nice smoke ring but there was a lot of fat in my sandwich. n nthe atmosphere is great and the waiter was helpful and friendly. with all the self promotion about all the bbq competitions they have won, you think their pulled pork would better than what i could make in my backyard. n nmy wife leaned over and said, your bbq is better than this! i guess i'll have to try the ribs or the brisket next time.","disappointment, admiration, neutral","[INST] A customer left us a 3-star review: 'i was a bit disappointed with the pulled pork. it seemed to be a tad under cooked. it had a nice smoke ring but there was a lot of fat in my sandwich. n nthe atmosphere is great and the waiter was helpful and friendly. with all the self promotion about all the bbq competitions they have won, you think their pulled pork would better than what i could make in my backyard. n nmy wife leaned over and said, your bbq is better than this! i guess i'll have to try the ribs or the brisket next time.' The customer feels disappointment, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i was a bit disappointed with the pulled pork. it seemed to be a tad under cooked. it had a nice smoke ring but there was a lot of fat in my sandwich. n nthe atmosphere is great and the waiter was helpful and friendly. with all the self promotion about all the bbq competitions they have won, you think their pulled pork would better than what i could make in my backyard. n nmy wife leaned over and said, your bbq is better than this! i guess i'll have to try the ribs or the brisket next time.' The customer feels disappointment, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Cooking techniques: Ensure the pulled pork is cooked thoroughly and with less fat. This might involve adjusting the cooking process or using leaner cuts of meat.

2. Quality control: Inspect the meat more closely before serving to remove excess fat and ensure it meets our quality standards.

3. Consistency: Strive for consistency in the cooking process to ensure that every dish meets our customers' expectations.

4. Communication: Highlight our commitment to quality and consistency in our marketing materials, so customers have realistic expectations."
3,"Good enough for us to go back when we're feeling lazy but not good enough to rave about it.\n\nIt's fast, convenient and decent.\n\nAnd impossible to take a piss in. Seriously. 1 stall for like, 40-70 customers. I swear every time I need to take a leak or wash my hands, someone's in there--writing a novel on the crapper or something . . .","good enough for us to go back when we're feeling lazy but not good enough to rave about it. n nit's fast, convenient and decent. n nand impossible to take a piss in. seriously. 1 stall for like, 40 70 customers. i swear every time i need to take a leak or wash my hands, someone's in there writing a novel on the crapper or something . . .","neutral, approval, admiration","[INST] A customer left us a 3-star review: 'good enough for us to go back when we're feeling lazy but not good enough to rave about it. n nit's fast, convenient and decent. n nand impossible to take a piss in. seriously. 1 stall for like, 40 70 customers. i swear every time i need to take a leak or wash my hands, someone's in there writing a novel on the crapper or something . . .' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'good enough for us to go back when we're feeling lazy but not good enough to rave about it. n nit's fast, convenient and decent. n nand impossible to take a piss in. seriously. 1 stall for like, 40 70 customers. i swear every time i need to take a leak or wash my hands, someone's in there writing a novel on the crapper or something . . .' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider addressing the following issues:

1. Restroom facilities: Increase the number of restroom stalls, especially for men, to reduce waiting times and improve privacy.

2. Restroom cleanliness and maintenance: Regularly clean and maintain the restrooms to ensure they are always in a usable condition.

3. Restroom signage: Clearly indicate the number of available stalls and provide guidance on when to use alternate restrooms if necessary.

4. Restroom etiquette: Encourage customers to be mindful of their time in the restroom and to wash their hands."
3,"It took me a while to decide whether to give Diablo's 2 or 3 stars.  I decided to go with three since most decent places in Vegas are expensive and at least Diablo's had very yummy food and generous portions.\n\nHowever, this was the worst service I have ever experienced anywhere...ever.  Our server, on the rare occasion she stopped by, was straight-up rude.  She was so rude it seemed like it had to be intentional- she even got frustrated with my friend just because she wanted fresh cheese on her nachos instead of both fresh and creamy/processed cheese.  The waitress sighed loudly and said in an irritated voice, \""It's NOT going to taste the same\"" and shook her head when my friend explained that she's never liked that kind of \""fake\"" cheese.  She also grumpily said, \""Well, what do you want?\"" when she came to take our order.  No hello, no eye contact, nothing.\n\nIt also took at least 30 minutes for our orders to be taken even though the restaurant wasn't very busy, another 90+ minutes before our food showed up, and another 30+ minutes to get the check.  What was supposed to be a quick bite to eat for 5 of us turned into a 3-hour ordeal.\n\n1 star for service\n5 stars for food\n2.5 stars for value","it took me a while to decide whether to give diablo's 2 or 3 stars. i decided to go with three since most decent places in vegas are expensive and at least diablo's had very yummy food and generous portions. n nhowever, this was the worst service i have ever experienced anywhere...ever. our server, on the rare occasion she stopped by, was straight up rude. she was so rude it seemed like it had to be intentional she even got frustrated with my friend just because she wanted fresh cheese on her nachos instead of both fresh and creamy processed cheese. the waitress sighed loudly and said in an irritated voice, it's not going to taste the same and shook her head when my friend explained that she's never liked that kind of fake cheese. she also grumpily said, well, what do you want? when she came to take our order. no hello, no eye contact, nothing. n nit also took at least 30 minutes for our orders to be taken even though the restaurant wasn't very busy, another 90 minutes before our food showed up, and another 30 minutes to get the check. what was supposed to be a quick bite to eat for 5 of us turned into a 3 hour ordeal. n n1 star for service n5 stars for food n2.5 stars for value","annoyance, disappointment, disgust","[INST] A customer left us a 3-star review: 'it took me a while to decide whether to give diablo's 2 or 3 stars. i decided to go with three since most decent places in vegas are expensive and at least diablo's had very yummy food and generous portions. n nhowever, this was the worst service i have ever experienced anywhere...ever. our server, on the rare occasion she stopped by, was straight up rude. she was so rude it seemed like it had to be intentional she even got frustrated with my friend just because she wanted fresh cheese on her nachos instead of both fresh and creamy processed cheese. the waitress sighed loudly and said in an irritated voice, it's not going to taste the same and shook her head when my friend explained that she's never liked that kind of fake cheese. she also grumpily said, well, what do you want? when she came to take our order. no hello, no eye contact, nothing. n nit also took at least 30 minutes for our orders to be taken even though the restaurant wasn't very busy, another 90 minutes before our food showed up, and another 30 minutes to get the check. what was supposed to be a quick bite to eat for 5 of us turned into a 3 hour ordeal. n n1 star for service n5 stars for food n2.5 stars for value' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'it took me a while to decide whether to give diablo's 2 or 3 stars. i decided to go with three since most decent places in vegas are expensive and at least diablo's had very yummy food and generous portions. n nhowever, this was the worst service i have ever experienced anywhere...ever. our server, on the rare occasion she stopped by, was straight up rude. she was so rude it seemed like it had to be intentional she even got frustrated with my friend just because she wanted fresh cheese on her nachos instead of both fresh and creamy processed cheese. the waitress sighed loudly and said in an irritated voice, it's not going to taste the same and shook her head when my friend explained that she's never liked that kind of fake cheese. she also grumpily said, well, what do you want? when she came to take our order. no hello, no eye contact, nothing. n nit also took at least 30 minutes for our orders to be taken even though the restaurant wasn't very busy, another 90 minutes before our food showed up, and another 30 minutes to get the check. what was supposed to be a quick bite to eat for 5 of us turned into a 3 hour ordeal. n n1 star for service n5 stars for food n2.5 stars for value' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Diablo's, the following steps can be taken:

1. Train staff on customer service skills: Emphasize the importance of friendliness, patience, and professionalism. Teach them how to handle customer requests and complaints in a respectful and accommodating manner.

2. Improve response time: Ensure that servers are attentive and responsive to customers, taking orders promptly and checking on them regularly.

3. Enhance communication skills: Encourage servers to maintain eye contact, use polite and respectful language, and actively listen to customers' needs and preferences."
3,"I suffered a major disappointment my first evening in Las Vegas.  \n\nDrai's no longer serves food.  \n\nI was led on all evening by stories of the delicious mac-n-cheese.  Having determinedly shaken my booty all evening to justify the caloric intake, it was a devastating surprise to discover my friend's favorite after-hours club no longer served the tasty treat.  In the showdown between smoking and food --- food lost.\n\nDrai's made up for the disappointment with a decidedly lush bordello-style interior, friendly bouncers, nice bartenders, strong mojitos AND free seats in which to rest my overworked feet.  It certainly helped that we were handed free entry coupons as we left the cab --- 'no cover' are two of the best words to hear together at a club.  \n\nThe music was more trippy/trancy than anything else, but that was perfect for the time of night.  The sparse crowd (we were there early for an after-hours club --- 2am) ran heavily to wannabe Euro-gigolos in big bug-eyed sunglasses but started to fill later with a cross section of late-night dwellers.  It seemed like the kind of place where anything goes and nobody really cares.  That's not quite as good as mac-n-cheese at 3am, but it comes close.","i suffered a major disappointment my first evening in las vegas. n ndrai's no longer serves food. n ni was led on all evening by stories of the delicious mac n cheese. having determinedly shaken my booty all evening to justify the caloric intake, it was a devastating surprise to discover my friend's favorite after hours club no longer served the tasty treat. in the showdown between smoking and food food lost. n ndrai's made up for the disappointment with a decidedly lush bordello style interior, friendly bouncers, nice bartenders, strong mojitos and free seats in which to rest my overworked feet. it certainly helped that we were handed free entry coupons as we left the cab 'no cover' are two of the best words to hear together at a club. n nthe music was more trippy trancy than anything else, but that was perfect for the time of night. the sparse crowd we were there early for an after hours club 2am ran heavily to wannabe euro gigolos in big bug eyed sunglasses but started to fill later with a cross section of late night dwellers. it seemed like the kind of place where anything goes and nobody really cares. that's not quite as good as mac n cheese at 3am, but it comes close.","disappointment, sadness, neutral","[INST] A customer left us a 3-star review: 'i suffered a major disappointment my first evening in las vegas. n ndrai's no longer serves food. n ni was led on all evening by stories of the delicious mac n cheese. having determinedly shaken my booty all evening to justify the caloric intake, it was a devastating surprise to discover my friend's favorite after hours club no longer served the tasty treat. in the showdown between smoking and food food lost. n ndrai's made up for the disappointment with a decidedly lush bordello style interior, friendly bouncers, nice bartenders, strong mojitos and free seats in which to rest my overworked feet. it certainly helped that we were handed free entry coupons as we left the cab 'no cover' are two of the best words to hear together at a club. n nthe music was more trippy trancy than anything else, but that was perfect for the time of night. the sparse crowd we were there early for an after hours club 2am ran heavily to wannabe euro gigolos in big bug eyed sunglasses but started to fill later with a cross section of late night dwellers. it seemed like the kind of place where anything goes and nobody really cares. that's not quite as good as mac n cheese at 3am, but it comes close.' The customer feels disappointment, sadness, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i suffered a major disappointment my first evening in las vegas. n ndrai's no longer serves food. n ni was led on all evening by stories of the delicious mac n cheese. having determinedly shaken my booty all evening to justify the caloric intake, it was a devastating surprise to discover my friend's favorite after hours club no longer served the tasty treat. in the showdown between smoking and food food lost. n ndrai's made up for the disappointment with a decidedly lush bordello style interior, friendly bouncers, nice bartenders, strong mojitos and free seats in which to rest my overworked feet. it certainly helped that we were handed free entry coupons as we left the cab 'no cover' are two of the best words to hear together at a club. n nthe music was more trippy trancy than anything else, but that was perfect for the time of night. the sparse crowd we were there early for an after hours club 2am ran heavily to wannabe euro gigolos in big bug eyed sunglasses but started to fill later with a cross section of late night dwellers. it seemed like the kind of place where anything goes and nobody really cares. that's not quite as good as mac n cheese at 3am, but it comes close.' The customer feels disappointment, sadness, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following actions:

1. Update the menu information: Ensure that menu items, especially popular ones like the mac n cheese, are accurately represented online and at the venue.

2. Clear communication: If there are any changes to the menu or services, make sure to inform customers in advance, either through updates on the website, social media, or notifying customers upon arrival.

3. Offer alternatives: If a popular item is temporarily unavailable, offer alternative recommendations that cater to the customer's preferences.

4. Maintain consistency: Ensure that the quality of food and service remains consistent throughout the night to meet customer expectations."
3,"This was our first time going to Tandoori Times.  The atmosphere was pleasant and I thought it would be more crowded than it was.  \nThe good: the food. Food was great. I had the goat curry which was their Friday special, and it was wonderful.  My husband who doesn't like most curry dishes stuck with the tandoori chicken which was wonderful as well. A side of pesto naan rounded the meal out.  No complaints about the food at all.\n\nThe bad: the service.  Our waiter was very polite and friendly the few times we saw him.  He brought us menus and then left us waiting for 15 minutes before coming back to take our order.  He then disappeared for most our meal. We had to ask another server to track him down to get our bill.  Needless to say our drinks were not refilled.  We also waited a very long time for our food.\n\nThe ugly: the belly dancing.  Actually it wasn't the bellydancing. More specifically the dramatic rise in music and the incessant finger chimes of the dancer grew to be irritating.  The dancing was fun to watch in the beginning but became tiresome after first few minutes.  It was impossible to chat without shouting at my husband.\n\nGood place. Prices were reasonable and the food was good. But the service needs some work.","this was our first time going to tandoori times. the atmosphere was pleasant and i thought it would be more crowded than it was. nthe good the food. food was great. i had the goat curry which was their friday special, and it was wonderful. my husband who doesn't like most curry dishes stuck with the tandoori chicken which was wonderful as well. a side of pesto naan rounded the meal out. no complaints about the food at all. n nthe bad the service. our waiter was very polite and friendly the few times we saw him. he brought us menus and then left us waiting for 15 minutes before coming back to take our order. he then disappeared for most our meal. we had to ask another server to track him down to get our bill. needless to say our drinks were not refilled. we also waited a very long time for our food. n nthe ugly the belly dancing. actually it wasn't the bellydancing. more specifically the dramatic rise in music and the incessant finger chimes of the dancer grew to be irritating. the dancing was fun to watch in the beginning but became tiresome after first few minutes. it was impossible to chat without shouting at my husband. n ngood place. prices were reasonable and the food was good. but the service needs some work.","admiration, joy, approval","[INST] A customer left us a 3-star review: 'this was our first time going to tandoori times. the atmosphere was pleasant and i thought it would be more crowded than it was. nthe good the food. food was great. i had the goat curry which was their friday special, and it was wonderful. my husband who doesn't like most curry dishes stuck with the tandoori chicken which was wonderful as well. a side of pesto naan rounded the meal out. no complaints about the food at all. n nthe bad the service. our waiter was very polite and friendly the few times we saw him. he brought us menus and then left us waiting for 15 minutes before coming back to take our order. he then disappeared for most our meal. we had to ask another server to track him down to get our bill. needless to say our drinks were not refilled. we also waited a very long time for our food. n nthe ugly the belly dancing. actually it wasn't the bellydancing. more specifically the dramatic rise in music and the incessant finger chimes of the dancer grew to be irritating. the dancing was fun to watch in the beginning but became tiresome after first few minutes. it was impossible to chat without shouting at my husband. n ngood place. prices were reasonable and the food was good. but the service needs some work.' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this was our first time going to tandoori times. the atmosphere was pleasant and i thought it would be more crowded than it was. nthe good the food. food was great. i had the goat curry which was their friday special, and it was wonderful. my husband who doesn't like most curry dishes stuck with the tandoori chicken which was wonderful as well. a side of pesto naan rounded the meal out. no complaints about the food at all. n nthe bad the service. our waiter was very polite and friendly the few times we saw him. he brought us menus and then left us waiting for 15 minutes before coming back to take our order. he then disappeared for most our meal. we had to ask another server to track him down to get our bill. needless to say our drinks were not refilled. we also waited a very long time for our food. n nthe ugly the belly dancing. actually it wasn't the bellydancing. more specifically the dramatic rise in music and the incessant finger chimes of the dancer grew to be irritating. the dancing was fun to watch in the beginning but became tiresome after first few minutes. it was impossible to chat without shouting at my husband. n ngood place. prices were reasonable and the food was good. but the service needs some work.' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Service Efficiency: Reduce waiting times for orders and refills. Ensure that waitstaff are more attentive and responsive to customer needs.

2. Enhance Communication: Implement a system for customers to signal when they are ready to order, and for waitstaff to check in more frequently.

3. Adjust Entertainment: Offer a more flexible approach to background music and entertainment, allowing customers to control the volume or opt-out if desired."
3,"One of the more crowded and more popular places on Mill, but sometimes it will take 10-15 min to get a drink. Fun place to play some pool and have a few drinks. The long islands are strong and will make your knees loose after a few. Overall not too bad of a place but just short of 4 stars.","one of the more crowded and more popular places on mill, but sometimes it will take 10 15 min to get a drink. fun place to play some pool and have a few drinks. the long islands are strong and will make your knees loose after a few. overall not too bad of a place but just short of 4 stars.","joy, amusement, admiration","[INST] A customer left us a 3-star review: 'one of the more crowded and more popular places on mill, but sometimes it will take 10 15 min to get a drink. fun place to play some pool and have a few drinks. the long islands are strong and will make your knees loose after a few. overall not too bad of a place but just short of 4 stars.' The customer feels joy, amusement, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'one of the more crowded and more popular places on mill, but sometimes it will take 10 15 min to get a drink. fun place to play some pool and have a few drinks. the long islands are strong and will make your knees loose after a few. overall not too bad of a place but just short of 4 stars.' The customer feels joy, amusement, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially earn a 4-star review, consider the following actions:

1. Address the wait time for drinks: Investigate the cause of the long wait times and implement solutions to streamline the drink-making process. This could involve hiring more staff, providing additional training, or optimizing the bar layout.

2. Improve service efficiency: Ensure that servers are attentive and responsive to customers' needs. This may involve providing additional staff training on customer service skills, setting service standards, or implementing a system for tracking and addressing customer requests."
3,"They serve the simple \""street\"" style tacos I like. I had one al pastor and one asada. Both tacos were tasty. The al pastor had a nice spice to it. I also had a green tamale that was really gross. All masa and barely any cheese or green chile they said was suppose to come in it. Can't seem to find a spot with good tamales around here. I also got a jamaica to drink and wished I had gotten the horchata that I initially wanted instead. It was watered down and sour without the sweet.  So basically... come here for the tacos... don't bother with anything else. \n\n*Note: I didn't receive this as I ordered take out, but there was a sign that said \""free chips and salsa for dine in customers\"".","they serve the simple street style tacos i like. i had one al pastor and one asada. both tacos were tasty. the al pastor had a nice spice to it. i also had a green tamale that was really gross. all masa and barely any cheese or green chile they said was suppose to come in it. can't seem to find a spot with good tamales around here. i also got a jamaica to drink and wished i had gotten the horchata that i initially wanted instead. it was watered down and sour without the sweet. so basically... come here for the tacos... don't bother with anything else. n n note i didn't receive this as i ordered take out, but there was a sign that said free chips and salsa for dine in customers .","desire, disappointment, love","[INST] A customer left us a 3-star review: 'they serve the simple street style tacos i like. i had one al pastor and one asada. both tacos were tasty. the al pastor had a nice spice to it. i also had a green tamale that was really gross. all masa and barely any cheese or green chile they said was suppose to come in it. can't seem to find a spot with good tamales around here. i also got a jamaica to drink and wished i had gotten the horchata that i initially wanted instead. it was watered down and sour without the sweet. so basically... come here for the tacos... don't bother with anything else. n n note i didn't receive this as i ordered take out, but there was a sign that said free chips and salsa for dine in customers .' The customer feels desire, disappointment, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'they serve the simple street style tacos i like. i had one al pastor and one asada. both tacos were tasty. the al pastor had a nice spice to it. i also had a green tamale that was really gross. all masa and barely any cheese or green chile they said was suppose to come in it. can't seem to find a spot with good tamales around here. i also got a jamaica to drink and wished i had gotten the horchata that i initially wanted instead. it was watered down and sour without the sweet. so basically... come here for the tacos... don't bother with anything else. n n note i didn't receive this as i ordered take out, but there was a sign that said free chips and salsa for dine in customers .' The customer feels desire, disappointment, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Improve the quality of the tamales: Ensure that the tamales are properly filled with the promised ingredients, such as cheese and green chile.

2. Offer a consistent experience for takeout and dine-in customers: If there are promotions or benefits exclusive to dine-in customers, consider extending them to takeout customers as well, or clearly communicate this difference.

3. Enhance the beverage selection: Address the issue of watered-down drinks by ensuring that beverages are prepared correctly, or offer alternatives like horchata that the customer may prefer."
3,"Okay... so my tastes have changed.... I still like this place, but after my last visit it's not as good as my previous visits.  It's still good, just not as good as I remember it to be.  I will try it again next week and let you know if it meets my standards again!","okay... so my tastes have changed.... i still like this place, but after my last visit it's not as good as my previous visits. it's still good, just not as good as i remember it to be. i will try it again next week and let you know if it meets my standards again!","disappointment, approval, admiration","[INST] A customer left us a 3-star review: 'okay... so my tastes have changed.... i still like this place, but after my last visit it's not as good as my previous visits. it's still good, just not as good as i remember it to be. i will try it again next week and let you know if it meets my standards again!' The customer feels disappointment, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'okay... so my tastes have changed.... i still like this place, but after my last visit it's not as good as my previous visits. it's still good, just not as good as i remember it to be. i will try it again next week and let you know if it meets my standards again!' The customer feels disappointment, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistency: Ensure that the quality of service and food remains consistent across all visits. This could involve training staff to maintain high standards, regularly checking and updating equipment, and implementing quality control measures.

2. Communication: Reach out to the customer to express appreciation for their feedback and let them know that we are taking steps to improve their experience. This shows that we value their opinion and are committed to providing the best service possible.

3. Personalization: If possible, try to remember the customer's preferences and tailor their experience to their tastes."
3,"Not fancy indeed, but a good environment to have some drinks. \n\nI only got shocked to order a Pi\u00f1a Colada and was denied. After that  the bartender offered he could prepare any cocktail (except Pi\u00f1a Colada). Anyway, I did got a chance to try other shots and enjoy all the time the good attention.","not fancy indeed, but a good environment to have some drinks. n ni only got shocked to order a pi u00f1a colada and was denied. after that the bartender offered he could prepare any cocktail except pi u00f1a colada . anyway, i did got a chance to try other shots and enjoy all the time the good attention.","disappointment, surprise, neutral","[INST] A customer left us a 3-star review: 'not fancy indeed, but a good environment to have some drinks. n ni only got shocked to order a pi u00f1a colada and was denied. after that the bartender offered he could prepare any cocktail except pi u00f1a colada . anyway, i did got a chance to try other shots and enjoy all the time the good attention.' The customer feels disappointment, surprise, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'not fancy indeed, but a good environment to have some drinks. n ni only got shocked to order a pi u00f1a colada and was denied. after that the bartender offered he could prepare any cocktail except pi u00f1a colada . anyway, i did got a chance to try other shots and enjoy all the time the good attention.' The customer feels disappointment, surprise, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Train our bartenders to prepare a piña colada, ensuring they have the necessary ingredients and skills.

2. Offer a wider variety of cocktails on the menu, including exotic options like the piña colada, to cater to diverse tastes.

3. Improve communication skills, especially when a requested drink is not available. Offer alternatives gracefully and avoid surprising customers.

4. Maintain a positive and attentive service attitude throughout the customer's visit to ensure a pleasant experience."
3,"The location is great (being in the centre of Places des Arts), and the decor is great. They have really good cocktails but the food is just below average. Go there for the drinks and the ambience, not for the food.","the location is great being in the centre of places des arts , and the decor is great. they have really good cocktails but the food is just below average. go there for the drinks and the ambience, not for the food.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'the location is great being in the centre of places des arts , and the decor is great. they have really good cocktails but the food is just below average. go there for the drinks and the ambience, not for the food.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the location is great being in the centre of places des arts , and the decor is great. they have really good cocktails but the food is just below average. go there for the drinks and the ambience, not for the food.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on enhancing the quality of our food offerings. This could involve working with a skilled chef to create a more diverse and high-quality menu, or sourcing better ingredients. Additionally, we could consider offering food tastings or taking customer feedback to understand specific areas for improvement. Maintaining the great location and decor, and continuing to offer excellent cocktails, will ensure the customer enjoys the ambience and drinks as they did in their review."
3,"Biblos is a pretty decent place to grab a drink by all accounts, and very conveniently located just off the main road, so minimal walking is required if you've jumped off the bus nearby. Yes, I'm aware that sounds extremely lazy, but when you invest in a pair of Kurt Geiger skyscraping heels, the proximity of bus stops to bars and walking distance become an issue. I know I've probably now lost any male readership I had at the start of ths review by using the word heels and proceeding to sound like a female stereotype, but if you've got a girlfriend who consistently whinges about how far they have to walk to get somewhere when they're wearing heels, this information could be to your advantage.\n\nBiblos is pretty spacious, being on two floors, with comfortable seating to lounge about in if you so wish. I always think everything is just fine in here, but that as a bar it lacks in atmosphere a little bit. I favour coming in here during the day for lunch or a coffee, as I feel it works better vibe-wise then. The nachos are a reliably good call, but the rest of the menu is equally crowd pleasing, so you shouldn't have any trouble finding at least one thing you're keen to order.","biblos is a pretty decent place to grab a drink by all accounts, and very conveniently located just off the main road, so minimal walking is required if you've jumped off the bus nearby. yes, i'm aware that sounds extremely lazy, but when you invest in a pair of kurt geiger skyscraping heels, the proximity of bus stops to bars and walking distance become an issue. i know i've probably now lost any male readership i had at the start of ths review by using the word heels and proceeding to sound like a female stereotype, but if you've got a girlfriend who consistently whinges about how far they have to walk to get somewhere when they're wearing heels, this information could be to your advantage. n nbiblos is pretty spacious, being on two floors, with comfortable seating to lounge about in if you so wish. i always think everything is just fine in here, but that as a bar it lacks in atmosphere a little bit. i favour coming in here during the day for lunch or a coffee, as i feel it works better vibe wise then. the nachos are a reliably good call, but the rest of the menu is equally crowd pleasing, so you shouldn't have any trouble finding at least one thing you're keen to order.","approval, disappointment, neutral","[INST] A customer left us a 3-star review: 'biblos is a pretty decent place to grab a drink by all accounts, and very conveniently located just off the main road, so minimal walking is required if you've jumped off the bus nearby. yes, i'm aware that sounds extremely lazy, but when you invest in a pair of kurt geiger skyscraping heels, the proximity of bus stops to bars and walking distance become an issue. i know i've probably now lost any male readership i had at the start of ths review by using the word heels and proceeding to sound like a female stereotype, but if you've got a girlfriend who consistently whinges about how far they have to walk to get somewhere when they're wearing heels, this information could be to your advantage. n nbiblos is pretty spacious, being on two floors, with comfortable seating to lounge about in if you so wish. i always think everything is just fine in here, but that as a bar it lacks in atmosphere a little bit. i favour coming in here during the day for lunch or a coffee, as i feel it works better vibe wise then. the nachos are a reliably good call, but the rest of the menu is equally crowd pleasing, so you shouldn't have any trouble finding at least one thing you're keen to order.' The customer feels approval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'biblos is a pretty decent place to grab a drink by all accounts, and very conveniently located just off the main road, so minimal walking is required if you've jumped off the bus nearby. yes, i'm aware that sounds extremely lazy, but when you invest in a pair of kurt geiger skyscraping heels, the proximity of bus stops to bars and walking distance become an issue. i know i've probably now lost any male readership i had at the start of ths review by using the word heels and proceeding to sound like a female stereotype, but if you've got a girlfriend who consistently whinges about how far they have to walk to get somewhere when they're wearing heels, this information could be to your advantage. n nbiblos is pretty spacious, being on two floors, with comfortable seating to lounge about in if you so wish. i always think everything is just fine in here, but that as a bar it lacks in atmosphere a little bit. i favour coming in here during the day for lunch or a coffee, as i feel it works better vibe wise then. the nachos are a reliably good call, but the rest of the menu is equally crowd pleasing, so you shouldn't have any trouble finding at least one thing you're keen to order.' The customer feels approval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Biblos, consider the following suggestions:

1. Enhance the atmosphere: The customer mentions that the bar lacks in atmosphere, especially in the evening. This could be addressed by adding more ambient lighting, playing soft music, or creating a more inviting decor.

2. Offer a ladies' night or promotion: To cater to the female customer base, consider offering a ladies' night or promotion that includes discounts or specials on drinks, which may encourage more female customers to visit and potentially bring their male counterparts.

3. Improve the evening menu: The customer prefers visiting during the day for lunch or coffee."
3,"The food is really, really good but the service is horrifically slow.  If you are golfing or live in the community it is well worth the wait if you have a few days to spare.","the food is really, really good but the service is horrifically slow. if you are golfing or live in the community it is well worth the wait if you have a few days to spare.","admiration, disappointment, approval","[INST] A customer left us a 3-star review: 'the food is really, really good but the service is horrifically slow. if you are golfing or live in the community it is well worth the wait if you have a few days to spare.' The customer feels admiration, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the food is really, really good but the service is horrifically slow. if you are golfing or live in the community it is well worth the wait if you have a few days to spare.' The customer feels admiration, disappointment, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on two key areas: service speed and communication.

1. Service Speed: To address the issue of slow service, we can consider staff training to improve efficiency, optimize workflow, and reduce wait times. This could involve improving organization, streamlining processes, or providing additional staff during peak hours.

2. Communication: To manage customer expectations, we can improve communication with customers about service wait times. This could be done through signage, verbal announcements, or digital displays. Additionally, we can train staff to keep customers informed about the status of their orders and any delays that may occur."
3,"The pasta was good, the staff was overly friendly but it took a while to get my food since everything is made fresh. I had a sandwich with eggplant, mozz, and tomatoes and the rigatoni special. If you are in a hurry just order the pasta from the window and you should be fine but I didn't. Fairly high priced which is my main reason to rate it 3 stars and the wait time.","the pasta was good, the staff was overly friendly but it took a while to get my food since everything is made fresh. i had a sandwich with eggplant, mozz, and tomatoes and the rigatoni special. if you are in a hurry just order the pasta from the window and you should be fine but i didn't. fairly high priced which is my main reason to rate it 3 stars and the wait time.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'the pasta was good, the staff was overly friendly but it took a while to get my food since everything is made fresh. i had a sandwich with eggplant, mozz, and tomatoes and the rigatoni special. if you are in a hurry just order the pasta from the window and you should be fine but i didn't. fairly high priced which is my main reason to rate it 3 stars and the wait time.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the pasta was good, the staff was overly friendly but it took a while to get my food since everything is made fresh. i had a sandwich with eggplant, mozz, and tomatoes and the rigatoni special. if you are in a hurry just order the pasta from the window and you should be fine but i didn't. fairly high priced which is my main reason to rate it 3 stars and the wait time.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Communicate wait times: Inform customers about the wait time for freshly prepared meals, especially during peak hours. This can help manage expectations and reduce frustration.

2. Offer a quick service option: Provide an option for customers who are in a hurry to order from a pre-prepared menu or a designated counter, as mentioned by the customer.

3. Balance pricing: Review the pricing of our menu items to ensure they are competitive and offer good value for the quality of the food."
3,"A new place by Wal Mart that just opened up, very clean and polite service. However despite being a new place their soda machine was broken, or perhaps they just haven't gotten it operational yet? Either way it's a rip off for the canned sodas they make you buy instead. Also the meat served here is mostly just fat tissue, not really any actually meat.\nPretty good pricing and overall a nice junk food run if you're in a hurry.","a new place by wal mart that just opened up, very clean and polite service. however despite being a new place their soda machine was broken, or perhaps they just haven't gotten it operational yet? either way it's a rip off for the canned sodas they make you buy instead. also the meat served here is mostly just fat tissue, not really any actually meat. npretty good pricing and overall a nice junk food run if you're in a hurry.","admiration, confusion, neutral","[INST] A customer left us a 3-star review: 'a new place by wal mart that just opened up, very clean and polite service. however despite being a new place their soda machine was broken, or perhaps they just haven't gotten it operational yet? either way it's a rip off for the canned sodas they make you buy instead. also the meat served here is mostly just fat tissue, not really any actually meat. npretty good pricing and overall a nice junk food run if you're in a hurry.' The customer feels admiration, confusion, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'a new place by wal mart that just opened up, very clean and polite service. however despite being a new place their soda machine was broken, or perhaps they just haven't gotten it operational yet? either way it's a rip off for the canned sodas they make you buy instead. also the meat served here is mostly just fat tissue, not really any actually meat. npretty good pricing and overall a nice junk food run if you're in a hurry.' The customer feels admiration, confusion, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Fix the soda machine: Ensure the soda machine is operational and in good working condition.

2. Improve the quality of meat: Enhance the quality of the meat served by reducing the amount of fat tissue and increasing the actual meat content.

3. Consider offering a competitive price for canned sodas: If the soda machine remains broken, consider offering a discount or promotional price for canned sodas to address the customer's perception of being overcharged."
3,"The food is good, better than most places, the pizza is really heavy on sauce and cheese, if you like that... I prefer mine a little lighter.  The food isn't the issue here, the service is.  They have messed up my order twice, once sending a totally different pizza, the other forgetting items.  For the price, which is higher than most, you would expect better... That being said the pasta dishes I have ordered have been good and large enough to eat all week!  They delivered my food but couldn't figure out my apartment gate code so I had to go down in pj's and get it... Kinda defeats the purpose to the point a bit... But overall if you want more than just pizza, order here.  Negatives:  they close very early, the white pizza they sent me instead of the one I ordered was disgusting... Clumps of ricotta cheese...? Positives: the capellini pomodoro is great!!! Cannoli was great, the flour-less chocolate cake not so much... Lots of vegetarian options.  They really should stay open later for delivery!!!","the food is good, better than most places, the pizza is really heavy on sauce and cheese, if you like that... i prefer mine a little lighter. the food isn't the issue here, the service is. they have messed up my order twice, once sending a totally different pizza, the other forgetting items. for the price, which is higher than most, you would expect better... that being said the pasta dishes i have ordered have been good and large enough to eat all week! they delivered my food but couldn't figure out my apartment gate code so i had to go down in pj's and get it... kinda defeats the purpose to the point a bit... but overall if you want more than just pizza, order here. negatives they close very early, the white pizza they sent me instead of the one i ordered was disgusting... clumps of ricotta cheese...? positives the capellini pomodoro is great!!! cannoli was great, the flour less chocolate cake not so much... lots of vegetarian options. they really should stay open later for delivery!!!","neutral, disappointment, admiration","[INST] A customer left us a 3-star review: 'the food is good, better than most places, the pizza is really heavy on sauce and cheese, if you like that... i prefer mine a little lighter. the food isn't the issue here, the service is. they have messed up my order twice, once sending a totally different pizza, the other forgetting items. for the price, which is higher than most, you would expect better... that being said the pasta dishes i have ordered have been good and large enough to eat all week! they delivered my food but couldn't figure out my apartment gate code so i had to go down in pj's and get it... kinda defeats the purpose to the point a bit... but overall if you want more than just pizza, order here. negatives they close very early, the white pizza they sent me instead of the one i ordered was disgusting... clumps of ricotta cheese...? positives the capellini pomodoro is great!!! cannoli was great, the flour less chocolate cake not so much... lots of vegetarian options. they really should stay open later for delivery!!!' The customer feels neutral, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the food is good, better than most places, the pizza is really heavy on sauce and cheese, if you like that... i prefer mine a little lighter. the food isn't the issue here, the service is. they have messed up my order twice, once sending a totally different pizza, the other forgetting items. for the price, which is higher than most, you would expect better... that being said the pasta dishes i have ordered have been good and large enough to eat all week! they delivered my food but couldn't figure out my apartment gate code so i had to go down in pj's and get it... kinda defeats the purpose to the point a bit... but overall if you want more than just pizza, order here. negatives they close very early, the white pizza they sent me instead of the one i ordered was disgusting... clumps of ricotta cheese...? positives the capellini pomodoro is great!!! cannoli was great, the flour less chocolate cake not so much... lots of vegetarian options. they really should stay open later for delivery!!!' The customer feels neutral, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Order Accuracy: Reduce errors in order fulfillment by implementing a more robust quality control system. This could involve double-checking orders before they are prepared and packaged, or using a digital system to ensure accuracy.

2. Enhance Communication: Improve communication with customers regarding their orders, especially if there are any delays or changes. This could be done through SMS or email notifications.

3. Service Training: Provide additional training for staff on how to handle orders, especially for those with specific requests or dietary requirements. This could help prevent mistakes like sending the wrong pizza."
3,"decent... i had the \""sin city\"" burger. i liked it very much. my wife had a classic which i didnt like but i'm not sure what she had on it. she liked it so i guess thats what counts. the sweet potato fries werent that great. i didnt like the way they were seasoned. the regular fries were ok. all in all it was pretty good. its better than most fast food burgers....",decent... i had the sin city burger. i liked it very much. my wife had a classic which i didnt like but i'm not sure what she had on it. she liked it so i guess thats what counts. the sweet potato fries werent that great. i didnt like the way they were seasoned. the regular fries were ok. all in all it was pretty good. its better than most fast food burgers....,"admiration, disapproval, love","[INST] A customer left us a 3-star review: 'decent... i had the sin city burger. i liked it very much. my wife had a classic which i didnt like but i'm not sure what she had on it. she liked it so i guess thats what counts. the sweet potato fries werent that great. i didnt like the way they were seasoned. the regular fries were ok. all in all it was pretty good. its better than most fast food burgers....' The customer feels admiration, disapproval, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'decent... i had the sin city burger. i liked it very much. my wife had a classic which i didnt like but i'm not sure what she had on it. she liked it so i guess thats what counts. the sweet potato fries werent that great. i didnt like the way they were seasoned. the regular fries were ok. all in all it was pretty good. its better than most fast food burgers....' The customer feels admiration, disapproval, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could:

1. Clarify the ingredients and seasonings used in the Classic burger to address the disapproval of the husband towards his wife's meal.
2. Enhance the seasoning of the sweet potato fries to cater to the customer's preference.
3. Offer a taste test or customization options for side dishes to accommodate individual taste preferences.
4. Provide clearer menu descriptions or allergen information to help customers make informed decisions about their orders.
5. Follow up with the customer to gather more specific feedback and show appreciation for their review, demonstrating our commitment to continuous improvement."
3,"I had not been to an Applebee's in over a year until tonight. My family lives out in Queen Creek and our options around there are very limited. We decided tonight on this Applebee's because it was fairly close and the wait was way to long at the Native New Yorker in Queen Creek. \n\nThe food was okay. Not bad but not great. The beer prices are great. The service was good. I had jalapeno lime shrimp with rice which had good flavor. My sister had lemon butter fettuccine alfredo with shrimp which she enjoyed. I had not been to an Applebee's in a long time prior to this because I had some really bad experiences at a location in Chandler over a year ago. It seems as though they have changed the menu quite a bit. There are still some staple items that Applebee's has always had but definitely some added items as well. I would say that Applebee's is trying to do too much with this new menu. They have seafood, sandwiches, pasta, chicken, burgers and more it's too much. They should try to do two or three things really good instead of trying to do too many things mediocre. But alas it is a chain.\n\nI would visit this location again. It wasn't bad. I might just stick to beer and apps next time but we'll see...","i had not been to an applebee's in over a year until tonight. my family lives out in queen creek and our options around there are very limited. we decided tonight on this applebee's because it was fairly close and the wait was way to long at the native new yorker in queen creek. n nthe food was okay. not bad but not great. the beer prices are great. the service was good. i had jalapeno lime shrimp with rice which had good flavor. my sister had lemon butter fettuccine alfredo with shrimp which she enjoyed. i had not been to an applebee's in a long time prior to this because i had some really bad experiences at a location in chandler over a year ago. it seems as though they have changed the menu quite a bit. there are still some staple items that applebee's has always had but definitely some added items as well. i would say that applebee's is trying to do too much with this new menu. they have seafood, sandwiches, pasta, chicken, burgers and more it's too much. they should try to do two or three things really good instead of trying to do too many things mediocre. but alas it is a chain. n ni would visit this location again. it wasn't bad. i might just stick to beer and apps next time but we'll see...","admiration, joy, approval","[INST] A customer left us a 3-star review: 'i had not been to an applebee's in over a year until tonight. my family lives out in queen creek and our options around there are very limited. we decided tonight on this applebee's because it was fairly close and the wait was way to long at the native new yorker in queen creek. n nthe food was okay. not bad but not great. the beer prices are great. the service was good. i had jalapeno lime shrimp with rice which had good flavor. my sister had lemon butter fettuccine alfredo with shrimp which she enjoyed. i had not been to an applebee's in a long time prior to this because i had some really bad experiences at a location in chandler over a year ago. it seems as though they have changed the menu quite a bit. there are still some staple items that applebee's has always had but definitely some added items as well. i would say that applebee's is trying to do too much with this new menu. they have seafood, sandwiches, pasta, chicken, burgers and more it's too much. they should try to do two or three things really good instead of trying to do too many things mediocre. but alas it is a chain. n ni would visit this location again. it wasn't bad. i might just stick to beer and apps next time but we'll see...' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i had not been to an applebee's in over a year until tonight. my family lives out in queen creek and our options around there are very limited. we decided tonight on this applebee's because it was fairly close and the wait was way to long at the native new yorker in queen creek. n nthe food was okay. not bad but not great. the beer prices are great. the service was good. i had jalapeno lime shrimp with rice which had good flavor. my sister had lemon butter fettuccine alfredo with shrimp which she enjoyed. i had not been to an applebee's in a long time prior to this because i had some really bad experiences at a location in chandler over a year ago. it seems as though they have changed the menu quite a bit. there are still some staple items that applebee's has always had but definitely some added items as well. i would say that applebee's is trying to do too much with this new menu. they have seafood, sandwiches, pasta, chicken, burgers and more it's too much. they should try to do two or three things really good instead of trying to do too many things mediocre. but alas it is a chain. n ni would visit this location again. it wasn't bad. i might just stick to beer and apps next time but we'll see...' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Reduce wait times: The customer mentions a long wait as a reason for choosing Applebee's over another restaurant. Improving efficiency in service times can help attract customers who value quick service.

2. Simplify the menu: The customer suggests that the menu is too diverse, leading to mediocre execution of various dishes. Simplifying the menu and focusing on a few key items could help ensure a higher quality dining experience.

3. Maintain consistency: The customer had negative experiences at a different location in the past."
3,"I ate here on my first night in Edinburgh.  It was Sunday night around 8 and the place was packed, perhaps due to Monday being a bank holiday.  \n\nThe atmosphere was nice and upscale casual.  The service was not-so-great.  The food was just pretty good.\n\nFor a starter we got the haggis spring rolls.  I was unimpressed, as were my dining companions.  I would have preferred more than those two little rolls.  The haggis itself wasn't that flavorful, and the chili-jam was sweet but didn't really have much heat.  The mushroom-kidney bean pate was quite nice, however the oat-cakes were mysteriously missing from the plate. The soup of the day was quite nice.  \n\nFor mains we got the salmon, pork steak, and aubergine pine nut involtini.  For the most part these were just OK.  The salmon was tasty but there was barely any of the red chili creme fraiche.  The pork steak was average, however the shallots with it were delicious.  I enjoyed the involtini.\n\nFor dessert we tried the citrus-ginger cheesecake.  I loved the concept of this, as I am a huge ginger fan and a huge cheesecake fan.  It was good but it didn't blow me away.\n\nThe presentations on the food were all very nice.  I'd give this 3.5 stars but I'll round down to three for Yelp purposes because I was hoping for a little more.","i ate here on my first night in edinburgh. it was sunday night around 8 and the place was packed, perhaps due to monday being a bank holiday. n nthe atmosphere was nice and upscale casual. the service was not so great. the food was just pretty good. n nfor a starter we got the haggis spring rolls. i was unimpressed, as were my dining companions. i would have preferred more than those two little rolls. the haggis itself wasn't that flavorful, and the chili jam was sweet but didn't really have much heat. the mushroom kidney bean pate was quite nice, however the oat cakes were mysteriously missing from the plate. the soup of the day was quite nice. n nfor mains we got the salmon, pork steak, and aubergine pine nut involtini. for the most part these were just ok. the salmon was tasty but there was barely any of the red chili creme fraiche. the pork steak was average, however the shallots with it were delicious. i enjoyed the involtini. n nfor dessert we tried the citrus ginger cheesecake. i loved the concept of this, as i am a huge ginger fan and a huge cheesecake fan. it was good but it didn't blow me away. n nthe presentations on the food were all very nice. i'd give this 3.5 stars but i'll round down to three for yelp purposes because i was hoping for a little more.","disappointment, disapproval, admiration","[INST] A customer left us a 3-star review: 'i ate here on my first night in edinburgh. it was sunday night around 8 and the place was packed, perhaps due to monday being a bank holiday. n nthe atmosphere was nice and upscale casual. the service was not so great. the food was just pretty good. n nfor a starter we got the haggis spring rolls. i was unimpressed, as were my dining companions. i would have preferred more than those two little rolls. the haggis itself wasn't that flavorful, and the chili jam was sweet but didn't really have much heat. the mushroom kidney bean pate was quite nice, however the oat cakes were mysteriously missing from the plate. the soup of the day was quite nice. n nfor mains we got the salmon, pork steak, and aubergine pine nut involtini. for the most part these were just ok. the salmon was tasty but there was barely any of the red chili creme fraiche. the pork steak was average, however the shallots with it were delicious. i enjoyed the involtini. n nfor dessert we tried the citrus ginger cheesecake. i loved the concept of this, as i am a huge ginger fan and a huge cheesecake fan. it was good but it didn't blow me away. n nthe presentations on the food were all very nice. i'd give this 3.5 stars but i'll round down to three for yelp purposes because i was hoping for a little more.' The customer feels disappointment, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i ate here on my first night in edinburgh. it was sunday night around 8 and the place was packed, perhaps due to monday being a bank holiday. n nthe atmosphere was nice and upscale casual. the service was not so great. the food was just pretty good. n nfor a starter we got the haggis spring rolls. i was unimpressed, as were my dining companions. i would have preferred more than those two little rolls. the haggis itself wasn't that flavorful, and the chili jam was sweet but didn't really have much heat. the mushroom kidney bean pate was quite nice, however the oat cakes were mysteriously missing from the plate. the soup of the day was quite nice. n nfor mains we got the salmon, pork steak, and aubergine pine nut involtini. for the most part these were just ok. the salmon was tasty but there was barely any of the red chili creme fraiche. the pork steak was average, however the shallots with it were delicious. i enjoyed the involtini. n nfor dessert we tried the citrus ginger cheesecake. i loved the concept of this, as i am a huge ginger fan and a huge cheesecake fan. it was good but it didn't blow me away. n nthe presentations on the food were all very nice. i'd give this 3.5 stars but i'll round down to three for yelp purposes because i was hoping for a little more.' The customer feels disappointment, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Service Improvement: Enhance staff training to ensure they provide prompt, friendly, and attentive service. This includes checking in with customers regularly, addressing concerns promptly, and ensuring all orders are accurate.

2. Portion Size: Increase the size of the Haggis spring rolls to meet customer expectations. This could help make the dish more satisfying.

3. Flavor Enhancement: Work on improving the flavor of the Haggis used in the spring rolls. Consider adding more spices or seasonings to enhance its flavor."
3,"Awesome service here! The lady who took my order was very kind and helpful! I LOVE it when I have great service at any place (shops, restaurants, etc)\n\nI wanted to eat outside and she was more than willing to bring my food out side for me (after I told her I was eating inside when ordering.) But I decided to be spontaneous since it was a nice day out (yet windy.)  One of the many reasons why I had to go back in to give them a tip $, since it was rather windy outside. I'll be back! :) I forgot to use the 10% check in offer though... :( oh well, next time!\n\nBtw... the food was great, I had the greek salad. It was more than enough, huge plate of salad and huge slices of lamb and the sauce automatically came on the side. :)","awesome service here! the lady who took my order was very kind and helpful! i love it when i have great service at any place shops, restaurants, etc n ni wanted to eat outside and she was more than willing to bring my food out side for me after i told her i was eating inside when ordering. but i decided to be spontaneous since it was a nice day out yet windy. one of the many reasons why i had to go back in to give them a tip , since it was rather windy outside. i'll be back! i forgot to use the 10 check in offer though... oh well, next time! n nbtw... the food was great, i had the greek salad. it was more than enough, huge plate of salad and huge slices of lamb and the sauce automatically came on the side.","admiration, love, approval","[INST] A customer left us a 3-star review: 'awesome service here! the lady who took my order was very kind and helpful! i love it when i have great service at any place shops, restaurants, etc n ni wanted to eat outside and she was more than willing to bring my food out side for me after i told her i was eating inside when ordering. but i decided to be spontaneous since it was a nice day out yet windy. one of the many reasons why i had to go back in to give them a tip , since it was rather windy outside. i'll be back! i forgot to use the 10 check in offer though... oh well, next time! n nbtw... the food was great, i had the greek salad. it was more than enough, huge plate of salad and huge slices of lamb and the sauce automatically came on the side.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'awesome service here! the lady who took my order was very kind and helpful! i love it when i have great service at any place shops, restaurants, etc n ni wanted to eat outside and she was more than willing to bring my food out side for me after i told her i was eating inside when ordering. but i decided to be spontaneous since it was a nice day out yet windy. one of the many reasons why i had to go back in to give them a tip , since it was rather windy outside. i'll be back! i forgot to use the 10 check in offer though... oh well, next time! n nbtw... the food was great, i had the greek salad. it was more than enough, huge plate of salad and huge slices of lamb and the sauce automatically came on the side.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience?  To further enhance the customer's experience, consider the following improvements:

1. Provide clear information about promotions and offers, such as the 10 check-in offer, to ensure customers don't miss out.

2. Offer outdoor seating options with windbreakers or umbrellas to accommodate customers who prefer dining outside, especially on windy days. This would help prevent the need for customers to go back inside to give a tip due to weather conditions.

3. Consider offering portable containers for takeout orders, so customers can easily enjoy their food outside without the risk of spillage or wind affecting their meal."
3,"We went for the wonderful late night happy hour, except it starts at 9:30 and in a town like Vegas, they're already trying to close shorty after.  We walked in at 10:15ish on a Friday night and were told the kitchen was closed.  Come on!\n\nI asked them to serve us and found out that the kitchen was actually open, she just didn't want to serve us (she eventually warmed up).  I soon realized while trying to enjoy some food, that the staff hates their customers and endlessly bitches about people coming in late (but they were seated so the restaurant was obviously still open).  One server was so angry that a table kept ordering bottles of wine and food.  He'd rather go home 45 minutes (too) early than make a $100-$200 tip?  Silly boy.\n\nThe happy hour food menu was $5/dish and that's amazing!  We had 3 Angus sliders, 3 very high quality lobster sliders, and 3 crab cakes all for $15!!!! Wow!  The crab cakes were shamelessly small but still worth the price, burgers were good quality but nearly bite sized, and the lobster was fresh and tasted wonderful.\n\nI'd go back if the timing was perfect, but I'll lower my expectations about the staff and their vocal chatter.  Too bad because this is The Palm, not some crappy chain restaurant.","we went for the wonderful late night happy hour, except it starts at 9 30 and in a town like vegas, they're already trying to close shorty after. we walked in at 10 15ish on a friday night and were told the kitchen was closed. come on! n ni asked them to serve us and found out that the kitchen was actually open, she just didn't want to serve us she eventually warmed up . i soon realized while trying to enjoy some food, that the staff hates their customers and endlessly bitches about people coming in late but they were seated so the restaurant was obviously still open . one server was so angry that a table kept ordering bottles of wine and food. he'd rather go home 45 minutes too early than make a 100 200 tip? silly boy. n nthe happy hour food menu was 5 dish and that's amazing! we had 3 angus sliders, 3 very high quality lobster sliders, and 3 crab cakes all for 15!!!! wow! the crab cakes were shamelessly small but still worth the price, burgers were good quality but nearly bite sized, and the lobster was fresh and tasted wonderful. n ni'd go back if the timing was perfect, but i'll lower my expectations about the staff and their vocal chatter. too bad because this is the palm, not some crappy chain restaurant.","realization, neutral, joy","[INST] A customer left us a 3-star review: 'we went for the wonderful late night happy hour, except it starts at 9 30 and in a town like vegas, they're already trying to close shorty after. we walked in at 10 15ish on a friday night and were told the kitchen was closed. come on! n ni asked them to serve us and found out that the kitchen was actually open, she just didn't want to serve us she eventually warmed up . i soon realized while trying to enjoy some food, that the staff hates their customers and endlessly bitches about people coming in late but they were seated so the restaurant was obviously still open . one server was so angry that a table kept ordering bottles of wine and food. he'd rather go home 45 minutes too early than make a 100 200 tip? silly boy. n nthe happy hour food menu was 5 dish and that's amazing! we had 3 angus sliders, 3 very high quality lobster sliders, and 3 crab cakes all for 15!!!! wow! the crab cakes were shamelessly small but still worth the price, burgers were good quality but nearly bite sized, and the lobster was fresh and tasted wonderful. n ni'd go back if the timing was perfect, but i'll lower my expectations about the staff and their vocal chatter. too bad because this is the palm, not some crappy chain restaurant.' The customer feels realization, neutral, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'we went for the wonderful late night happy hour, except it starts at 9 30 and in a town like vegas, they're already trying to close shorty after. we walked in at 10 15ish on a friday night and were told the kitchen was closed. come on! n ni asked them to serve us and found out that the kitchen was actually open, she just didn't want to serve us she eventually warmed up . i soon realized while trying to enjoy some food, that the staff hates their customers and endlessly bitches about people coming in late but they were seated so the restaurant was obviously still open . one server was so angry that a table kept ordering bottles of wine and food. he'd rather go home 45 minutes too early than make a 100 200 tip? silly boy. n nthe happy hour food menu was 5 dish and that's amazing! we had 3 angus sliders, 3 very high quality lobster sliders, and 3 crab cakes all for 15!!!! wow! the crab cakes were shamelessly small but still worth the price, burgers were good quality but nearly bite sized, and the lobster was fresh and tasted wonderful. n ni'd go back if the timing was perfect, but i'll lower my expectations about the staff and their vocal chatter. too bad because this is the palm, not some crappy chain restaurant.' The customer feels realization, neutral, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Clarify the Happy Hour timings: Ensure that the late-night Happy Hour starts at a more customer-friendly time, such as 10 PM or earlier, to avoid confusion.

2. Communicate kitchen closing times: Clearly communicate kitchen closing times, especially during peak hours, to manage customer expectations.

3. Staff training: Train staff to be more customer-oriented, especially during busy periods. Encourage them to be more accommodating and less negative towards customers."
3,"very elegant but after  our bad day we decided to eat here and this was our last day so we enter it was clean only few people by the bar I order the fagioli soup  it was good, and veal piccata I did like the flavor but vegetables to plain of flavor, hubby order lasagna he didn't like it  and the bread they serve it really good also the vinaigrette they serve I really love he flavor so it was good for the prize we pay","very elegant but after our bad day we decided to eat here and this was our last day so we enter it was clean only few people by the bar i order the fagioli soup it was good, and veal piccata i did like the flavor but vegetables to plain of flavor, hubby order lasagna he didn't like it and the bread they serve it really good also the vinaigrette they serve i really love he flavor so it was good for the prize we pay","love, admiration, approval","[INST] A customer left us a 3-star review: 'very elegant but after our bad day we decided to eat here and this was our last day so we enter it was clean only few people by the bar i order the fagioli soup it was good, and veal piccata i did like the flavor but vegetables to plain of flavor, hubby order lasagna he didn't like it and the bread they serve it really good also the vinaigrette they serve i really love he flavor so it was good for the prize we pay' The customer feels love, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'very elegant but after our bad day we decided to eat here and this was our last day so we enter it was clean only few people by the bar i order the fagioli soup it was good, and veal piccata i did like the flavor but vegetables to plain of flavor, hubby order lasagna he didn't like it and the bread they serve it really good also the vinaigrette they serve i really love he flavor so it was good for the prize we pay' The customer feels love, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and potentially earn a higher rating in the future, consider the following improvements:

1. Enhance the flavors of the vegetables in the veal piccata and lasagna dishes to match the rest of the meal.
2. Offer a side dish or sauce option for customers who prefer more flavorful vegetables.
3. Maintain the cleanliness and ambiance of the restaurant, as it seems to be appreciated by the customer.
4. Consider offering a complimentary appetizer or dessert to make the customer feel valued and appreciated, especially if they had a bad day before visiting."
3,"Dropping some stars due to the Luminaria policy. Myself and four friends bought tickets to the luminarias a bit ago. It rained today, so the luminarias were canceled, which I understand. However, as the event is sold out every other night, we were told we could not get tickets for another night and could get a refund or donate our ticket money. I do appreciate the refund, and I know they cannot control the weather, but I do think it stinks that we will miss the luminarias through no fault of our own.","dropping some stars due to the luminaria policy. myself and four friends bought tickets to the luminarias a bit ago. it rained today, so the luminarias were canceled, which i understand. however, as the event is sold out every other night, we were told we could not get tickets for another night and could get a refund or donate our ticket money. i do appreciate the refund, and i know they cannot control the weather, but i do think it stinks that we will miss the luminarias through no fault of our own.","disappointment, admiration, gratitude","[INST] A customer left us a 3-star review: 'dropping some stars due to the luminaria policy. myself and four friends bought tickets to the luminarias a bit ago. it rained today, so the luminarias were canceled, which i understand. however, as the event is sold out every other night, we were told we could not get tickets for another night and could get a refund or donate our ticket money. i do appreciate the refund, and i know they cannot control the weather, but i do think it stinks that we will miss the luminarias through no fault of our own.' The customer feels disappointment, admiration, gratitude. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'dropping some stars due to the luminaria policy. myself and four friends bought tickets to the luminarias a bit ago. it rained today, so the luminarias were canceled, which i understand. however, as the event is sold out every other night, we were told we could not get tickets for another night and could get a refund or donate our ticket money. i do appreciate the refund, and i know they cannot control the weather, but i do think it stinks that we will miss the luminarias through no fault of our own.' The customer feels disappointment, admiration, gratitude. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider implementing the following strategies:

1. Flexible Ticketing Policy: Offer customers the option to reschedule their tickets for another night if an event is canceled due to uncontrollable circumstances like weather. This would allow customers to still enjoy the event at a more convenient time.

2. Clear Communication: Improve communication with customers about event cancellations. Inform them promptly about the cancellation and provide multiple options for rescheduling or refunds.

3. Customer Empathy: Acknowledge the inconvenience caused by the cancellation and express understanding for the customer's disappointment."
3,"Just came to pass the time with a drink. Nice location on the grand canal inside the Venetian, great ambience. \n\nThe margarita, advertised as \""the best in town\"", was definitely not, but for $5 at happy hour, was a good value. \n\nChips were standard out of a bag probably, but the salsa was good with some roasted pepper in there.\n\nUPDATE: Despite not being a featured happy hour drink, I ordered the jalape\u00f1o-infused margarita. MUCH better, the ingredients seem fresher (the Classic was too syrupy). The jalape\u00f1o-infused has fresh orange and cilantro in it for an interesting twist.","just came to pass the time with a drink. nice location on the grand canal inside the venetian, great ambience. n nthe margarita, advertised as the best in town , was definitely not, but for 5 at happy hour, was a good value. n nchips were standard out of a bag probably, but the salsa was good with some roasted pepper in there. n nupdate despite not being a featured happy hour drink, i ordered the jalape u00f1o infused margarita. much better, the ingredients seem fresher the classic was too syrupy . the jalape u00f1o infused has fresh orange and cilantro in it for an interesting twist.","neutral, admiration, approval","[INST] A customer left us a 3-star review: 'just came to pass the time with a drink. nice location on the grand canal inside the venetian, great ambience. n nthe margarita, advertised as the best in town , was definitely not, but for 5 at happy hour, was a good value. n nchips were standard out of a bag probably, but the salsa was good with some roasted pepper in there. n nupdate despite not being a featured happy hour drink, i ordered the jalape u00f1o infused margarita. much better, the ingredients seem fresher the classic was too syrupy . the jalape u00f1o infused has fresh orange and cilantro in it for an interesting twist.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'just came to pass the time with a drink. nice location on the grand canal inside the venetian, great ambience. n nthe margarita, advertised as the best in town , was definitely not, but for 5 at happy hour, was a good value. n nchips were standard out of a bag probably, but the salsa was good with some roasted pepper in there. n nupdate despite not being a featured happy hour drink, i ordered the jalape u00f1o infused margarita. much better, the ingredients seem fresher the classic was too syrupy . the jalape u00f1o infused has fresh orange and cilantro in it for an interesting twist.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve the quality of our signature drinks, particularly the margarita, to meet the expectations set by the advertisement.
2. Offer a more diverse selection of drinks during happy hour, including specialty drinks like the jalapeño-infused margarita mentioned in the review.
3. Enhance the presentation and freshness of our drinks by using high-quality ingredients.
4. Consider offering a house-made chip option to complement our salsa, which the customer appreciated."
3,"Excellent food and service.  Only mistake chef made was there was a piece of plastic paper slipped into the coffe from the kitchen.  Manager apologized and gave us free dessert. However, it was pretty dangerous that we almost drank in that plastic paper..","excellent food and service. only mistake chef made was there was a piece of plastic paper slipped into the coffe from the kitchen. manager apologized and gave us free dessert. however, it was pretty dangerous that we almost drank in that plastic paper..","admiration, remorse, sadness","[INST] A customer left us a 3-star review: 'excellent food and service. only mistake chef made was there was a piece of plastic paper slipped into the coffe from the kitchen. manager apologized and gave us free dessert. however, it was pretty dangerous that we almost drank in that plastic paper..' The customer feels admiration, remorse, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'excellent food and service. only mistake chef made was there was a piece of plastic paper slipped into the coffe from the kitchen. manager apologized and gave us free dessert. however, it was pretty dangerous that we almost drank in that plastic paper..' The customer feels admiration, remorse, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Enhance Quality Control: Implement stricter quality control measures in the kitchen to prevent foreign objects from entering food items.

2. Staff Training: Provide additional training to kitchen staff on the importance of thorough food preparation and quality checks.

3. Open Communication: Encourage open communication between kitchen and service staff to ensure any issues are addressed promptly.

4. Follow-up: Follow up with the customer to confirm that the free dessert was appreciated and to ask for feedback on the rest of their dining experience."
3,"Ordered from Albo's for a team lunch. I personally ordered the turkey club with fries, just average to me. My team members got the meat calzone and that was better than average. I'd say overall it's a basic pizza/bar food restaurant. Beats ordering from a pizza chain. I wouldn't go out of my neighborhood to come here but it was decent for a working lunch.","ordered from albo's for a team lunch. i personally ordered the turkey club with fries, just average to me. my team members got the meat calzone and that was better than average. i'd say overall it's a basic pizza bar food restaurant. beats ordering from a pizza chain. i wouldn't go out of my neighborhood to come here but it was decent for a working lunch.","neutral, approval, admiration","[INST] A customer left us a 3-star review: 'ordered from albo's for a team lunch. i personally ordered the turkey club with fries, just average to me. my team members got the meat calzone and that was better than average. i'd say overall it's a basic pizza bar food restaurant. beats ordering from a pizza chain. i wouldn't go out of my neighborhood to come here but it was decent for a working lunch.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'ordered from albo's for a team lunch. i personally ordered the turkey club with fries, just average to me. my team members got the meat calzone and that was better than average. i'd say overall it's a basic pizza bar food restaurant. beats ordering from a pizza chain. i wouldn't go out of my neighborhood to come here but it was decent for a working lunch.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially increase their satisfaction with Albo's, consider the following actions:

1. Enhance the Turkey Club sandwich: Investigate ways to elevate the Turkey Club sandwich to make it more appealing and flavorful for the customer. This could involve using higher-quality ingredients, experimenting with different seasonings, or offering customization options.

2. Improve consistency: Ensure that the quality of the food is consistent across all menu items. This may involve training staff to follow recipes and cooking techniques more closely, or implementing quality control measures in the kitchen."
3,"Went for a late dinner after going to a PSO concert across the street. Had reservation and was seated at the first table by the door, the one next to the stairs to second floor. Upon sitting down, we found the table was wobbly. Had some guy come over and stick a piece of folded up paper underneath. Didn't quite fix it but at least it was spilling water anymore.\n\nNoisy environment. OK I understand it was Friday night but still it was noisier than I'd have liked. Prices correctly reflect it's downtown location. However, food was just OK. Ordered crab cakes for some $28 and definitely not the best I've had. Good thing was that it was mostly all crab meat and very little filler but I wasn't impressed by the quality of the meat. Service seemed lacking as well.","went for a late dinner after going to a pso concert across the street. had reservation and was seated at the first table by the door, the one next to the stairs to second floor. upon sitting down, we found the table was wobbly. had some guy come over and stick a piece of folded up paper underneath. didn't quite fix it but at least it was spilling water anymore. n nnoisy environment. ok i understand it was friday night but still it was noisier than i'd have liked. prices correctly reflect it's downtown location. however, food was just ok. ordered crab cakes for some 28 and definitely not the best i've had. good thing was that it was mostly all crab meat and very little filler but i wasn't impressed by the quality of the meat. service seemed lacking as well.","neutral, disappointment, approval","[INST] A customer left us a 3-star review: 'went for a late dinner after going to a pso concert across the street. had reservation and was seated at the first table by the door, the one next to the stairs to second floor. upon sitting down, we found the table was wobbly. had some guy come over and stick a piece of folded up paper underneath. didn't quite fix it but at least it was spilling water anymore. n nnoisy environment. ok i understand it was friday night but still it was noisier than i'd have liked. prices correctly reflect it's downtown location. however, food was just ok. ordered crab cakes for some 28 and definitely not the best i've had. good thing was that it was mostly all crab meat and very little filler but i wasn't impressed by the quality of the meat. service seemed lacking as well.' The customer feels neutral, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'went for a late dinner after going to a pso concert across the street. had reservation and was seated at the first table by the door, the one next to the stairs to second floor. upon sitting down, we found the table was wobbly. had some guy come over and stick a piece of folded up paper underneath. didn't quite fix it but at least it was spilling water anymore. n nnoisy environment. ok i understand it was friday night but still it was noisier than i'd have liked. prices correctly reflect it's downtown location. however, food was just ok. ordered crab cakes for some 28 and definitely not the best i've had. good thing was that it was mostly all crab meat and very little filler but i wasn't impressed by the quality of the meat. service seemed lacking as well.' The customer feels neutral, disappointment, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Table Stability: Ensure all tables are sturdy and well-maintained to prevent wobbling.

2. Noise Level: Consider ways to reduce noise levels, especially during busy periods. This could involve adjusting the layout, playing softer music, or scheduling events at less noisy times.

3. Food Quality: Improve the quality of the crab cakes by sourcing higher quality crab meat or adjusting the recipe.

4. Service: Enhance service by training staff to be more attentive and proactive."
3,"Dinner here with family members. Large, varied menu. Heather was our server. She was pleasant and efficient. I had the ribs and salad  bar. Salad bar had a good selection of veggies and dressings. Ribs were OK but not stellar. Mashed potatoes were real and gravy was tasty.. I want to try the chicken fried chicken sometime. My sister had the blt and it was loaded with bacon.","dinner here with family members. large, varied menu. heather was our server. she was pleasant and efficient. i had the ribs and salad bar. salad bar had a good selection of veggies and dressings. ribs were ok but not stellar. mashed potatoes were real and gravy was tasty.. i want to try the chicken fried chicken sometime. my sister had the blt and it was loaded with bacon.","admiration, neutral, approval","[INST] A customer left us a 3-star review: 'dinner here with family members. large, varied menu. heather was our server. she was pleasant and efficient. i had the ribs and salad bar. salad bar had a good selection of veggies and dressings. ribs were ok but not stellar. mashed potatoes were real and gravy was tasty.. i want to try the chicken fried chicken sometime. my sister had the blt and it was loaded with bacon.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'dinner here with family members. large, varied menu. heather was our server. she was pleasant and efficient. i had the ribs and salad bar. salad bar had a good selection of veggies and dressings. ribs were ok but not stellar. mashed potatoes were real and gravy was tasty.. i want to try the chicken fried chicken sometime. my sister had the blt and it was loaded with bacon.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on enhancing the main dish offerings, particularly the ribs. This could involve refining the cooking process or seasoning to make the ribs more stellar. Additionally, we could consider offering a taste test or asking for feedback on the dish to better understand the customer's preferences. Lastly, maintaining the high quality of the salad bar and ensuring consistency in the taste and quality of the sides, such as the mashed potatoes and gravy, would also be beneficial."
3,"Don't get me wrong. I love happy-hour and the half-priced drinks that come between those heavenly hours of 2-5pm.....the problem is, their service and quality of food has gone down over the last few months. Today, I spent almost 20 minutes in the drive-through, and there were only 3 cars ahead of me. At the ordering microphone (is that what it's called?) I had to repeat myself 3 times before they got my order correct. At the window, I had to wait quite a while (around 10 minutes). I'm pretty sure the guy behind me gave me the finger (sorry buddy! not my fault). Upon coming home, I found that the onion rings I received were soggy, and the cheeseburger I ordered lacked that ever-so-wonderful cheese. I had ordered several drinks (for me, the wife, and 2 of the kids), and they had to \""remake\"" the drinks because the first set was leaking all over the drink carrier. \n\nLook. I am not a negative person, I even feel a little bad about the 3 star rating, but this experience was just one of several bad visits over the last few months. That being said, I know that I will be back, disappointment and all. That damn half-priced happy-hour is just too addicting.","don't get me wrong. i love happy hour and the half priced drinks that come between those heavenly hours of 2 5pm.....the problem is, their service and quality of food has gone down over the last few months. today, i spent almost 20 minutes in the drive through, and there were only 3 cars ahead of me. at the ordering microphone is that what it's called? i had to repeat myself 3 times before they got my order correct. at the window, i had to wait quite a while around 10 minutes . i'm pretty sure the guy behind me gave me the finger sorry buddy! not my fault . upon coming home, i found that the onion rings i received were soggy, and the cheeseburger i ordered lacked that ever so wonderful cheese. i had ordered several drinks for me, the wife, and 2 of the kids , and they had to remake the drinks because the first set was leaking all over the drink carrier. n nlook. i am not a negative person, i even feel a little bad about the 3 star rating, but this experience was just one of several bad visits over the last few months. that being said, i know that i will be back, disappointment and all. that damn half priced happy hour is just too addicting.","love, disappointment, approval","[INST] A customer left us a 3-star review: 'don't get me wrong. i love happy hour and the half priced drinks that come between those heavenly hours of 2 5pm.....the problem is, their service and quality of food has gone down over the last few months. today, i spent almost 20 minutes in the drive through, and there were only 3 cars ahead of me. at the ordering microphone is that what it's called? i had to repeat myself 3 times before they got my order correct. at the window, i had to wait quite a while around 10 minutes . i'm pretty sure the guy behind me gave me the finger sorry buddy! not my fault . upon coming home, i found that the onion rings i received were soggy, and the cheeseburger i ordered lacked that ever so wonderful cheese. i had ordered several drinks for me, the wife, and 2 of the kids , and they had to remake the drinks because the first set was leaking all over the drink carrier. n nlook. i am not a negative person, i even feel a little bad about the 3 star rating, but this experience was just one of several bad visits over the last few months. that being said, i know that i will be back, disappointment and all. that damn half priced happy hour is just too addicting.' The customer feels love, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'don't get me wrong. i love happy hour and the half priced drinks that come between those heavenly hours of 2 5pm.....the problem is, their service and quality of food has gone down over the last few months. today, i spent almost 20 minutes in the drive through, and there were only 3 cars ahead of me. at the ordering microphone is that what it's called? i had to repeat myself 3 times before they got my order correct. at the window, i had to wait quite a while around 10 minutes . i'm pretty sure the guy behind me gave me the finger sorry buddy! not my fault . upon coming home, i found that the onion rings i received were soggy, and the cheeseburger i ordered lacked that ever so wonderful cheese. i had ordered several drinks for me, the wife, and 2 of the kids , and they had to remake the drinks because the first set was leaking all over the drink carrier. n nlook. i am not a negative person, i even feel a little bad about the 3 star rating, but this experience was just one of several bad visits over the last few months. that being said, i know that i will be back, disappointment and all. that damn half priced happy hour is just too addicting.' The customer feels love, disappointment, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, focus on enhancing service quality and consistency, particularly in the drive-through and food preparation areas. Here are some specific actions:

1. Train staff to ensure clear and accurate communication at the ordering microphone, reducing the need for repeated orders.

2. Improve drive-through efficiency by reducing wait times, especially when there are only a few cars in line.

3. Enhance food quality, focusing on ensuring that onion rings are crispy and cheeseburgers are properly assembled with cheese.

4. Ensure that drinks are prepared correctly the first time, preventing spills and remakes."
3,"Had lunch with a colleague on a Thursday. Look over the Bento selections and against my better judgement went with the Salmon Teriyaki. Not good, not bad just very average. \nI like the happy hour, it is always a lively time and drink and food specials are great and deserve 4 stars. Just was not impressed with lunch there.","had lunch with a colleague on a thursday. look over the bento selections and against my better judgement went with the salmon teriyaki. not good, not bad just very average. ni like the happy hour, it is always a lively time and drink and food specials are great and deserve 4 stars. just was not impressed with lunch there.","disappointment, admiration, disapproval","[INST] A customer left us a 3-star review: 'had lunch with a colleague on a thursday. look over the bento selections and against my better judgement went with the salmon teriyaki. not good, not bad just very average. ni like the happy hour, it is always a lively time and drink and food specials are great and deserve 4 stars. just was not impressed with lunch there.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'had lunch with a colleague on a thursday. look over the bento selections and against my better judgement went with the salmon teriyaki. not good, not bad just very average. ni like the happy hour, it is always a lively time and drink and food specials are great and deserve 4 stars. just was not impressed with lunch there.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on enhancing the quality of our salmon teriyaki bento box, aiming for a more flavorful and satisfying dish. Additionally, we could consider offering a taste test or recommendation for less popular items to help customers make informed decisions. Lastly, maintaining the lively atmosphere during lunch hours, while ensuring consistent quality in our food and service, would help meet the customer's expectations and earn the 4-star rating they appreciate during happy hour."
3,Went last night and the workers were great and on top of refills and coals. \n\nHowever the 3 stars is due to the atmosphere. The music sounded like it was off a playlist on iTunes and there was a lot of old music that was at least 5 years old. The Dj didn't really mix and only played one type of music for the time we were there.  \n\nEveryone kinda just sat around and didn't really socialize. I was wondering when people would actually get up and dance like in there photos. I went on the facebook page and it looked like so much fun. But in reality no one was there and kinda a lame night. \n\nHooka was good though. And they were out of appleheads which also sucks. I mean it's friday night how can you be out of apple heads?,went last night and the workers were great and on top of refills and coals. n nhowever the 3 stars is due to the atmosphere. the music sounded like it was off a playlist on itunes and there was a lot of old music that was at least 5 years old. the dj didn't really mix and only played one type of music for the time we were there. n neveryone kinda just sat around and didn't really socialize. i was wondering when people would actually get up and dance like in there photos. i went on the facebook page and it looked like so much fun. but in reality no one was there and kinda a lame night. n nhooka was good though. and they were out of appleheads which also sucks. i mean it's friday night how can you be out of apple heads?,"admiration, joy, excitement","[INST] A customer left us a 3-star review: 'went last night and the workers were great and on top of refills and coals. n nhowever the 3 stars is due to the atmosphere. the music sounded like it was off a playlist on itunes and there was a lot of old music that was at least 5 years old. the dj didn't really mix and only played one type of music for the time we were there. n neveryone kinda just sat around and didn't really socialize. i was wondering when people would actually get up and dance like in there photos. i went on the facebook page and it looked like so much fun. but in reality no one was there and kinda a lame night. n nhooka was good though. and they were out of appleheads which also sucks. i mean it's friday night how can you be out of apple heads?' The customer feels admiration, joy, excitement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'went last night and the workers were great and on top of refills and coals. n nhowever the 3 stars is due to the atmosphere. the music sounded like it was off a playlist on itunes and there was a lot of old music that was at least 5 years old. the dj didn't really mix and only played one type of music for the time we were there. n neveryone kinda just sat around and didn't really socialize. i was wondering when people would actually get up and dance like in there photos. i went on the facebook page and it looked like so much fun. but in reality no one was there and kinda a lame night. n nhooka was good though. and they were out of appleheads which also sucks. i mean it's friday night how can you be out of apple heads?' The customer feels admiration, joy, excitement. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Update the music playlist: Offer a more diverse and current selection of music that caters to a wider audience. Consider hiring a DJ who can mix different genres and create a more dynamic atmosphere.

2. Encourage socialization: Create opportunities for customers to interact with each other, such as hosting themed nights, trivia nights, or other events that encourage mingling and socializing.

3. Improve the atmosphere: Enhance the ambiance by adding decorations, lighting, or other elements that create a more inviting and lively environment."
3,"They make good sandwiches. My friendordered a vegetarian sandwich and lo and behold, I liked it, so that says a lot about their ingredients. But, I don't think it's worthy of a lot of return trips. \n \n Better than Silver Mine Sandwiches, but not as good as the Old Fashioned.","they make good sandwiches. my friendordered a vegetarian sandwich and lo and behold, i liked it, so that says a lot about their ingredients. but, i don't think it's worthy of a lot of return trips. n n better than silver mine sandwiches, but not as good as the old fashioned.","disapproval, admiration, disappointment","[INST] A customer left us a 3-star review: 'they make good sandwiches. my friendordered a vegetarian sandwich and lo and behold, i liked it, so that says a lot about their ingredients. but, i don't think it's worthy of a lot of return trips. n n better than silver mine sandwiches, but not as good as the old fashioned.' The customer feels disapproval, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'they make good sandwiches. my friendordered a vegetarian sandwich and lo and behold, i liked it, so that says a lot about their ingredients. but, i don't think it's worthy of a lot of return trips. n n better than silver mine sandwiches, but not as good as the old fashioned.' The customer feels disapproval, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Consistency: Ensure that every sandwich, regardless of the order, meets the same high-quality standards. This could involve improving training for staff or implementing stricter quality control measures.

2. Value: While the customer acknowledges that the sandwiches are better than Silver Mine Sandwiches, they don't feel it's worth multiple return trips. We could consider offering special deals or loyalty programs to encourage repeat business.

3. Customer Service: The customer's friend ordered a vegetarian sandwich, which they enjoyed."
3,"The epitome of a pitcher's ballpark, Cashman Field boasts big time dimensions in terms of size. We're talking 433 feet to center field. I'm not even sure if I could clear that with my trusty Easton aluminum bat!\n\nPerhaps the coolest thing about Cashman Field is that it was featured in the popular video game 'Grand Theft Auto: San Andreas'.\n\nOkay, enough with the history lessons. Let's get down to business.\n\nCashman Field is all around a pretty mediocre ballpark. You can find better built ones across the country and even in the AA League or Single A League. A lot of people like to complain about the parking situation at Cashman, but compared to major league parks, it's a breeze. Yes, walking down and up that large hill can be a bit of a chore especially after a few pre-game cervezas but hey, you're there to watch an athletic competition anyway.\n\nBeers are appropriately ball park priced at around $7 each. The food available is not of the best quality and is overpriced. At one 51s game I attended I was absolutely famished, so I snagged myself a philly cheesesteak for the sum of $8 and disappointingly wolfed down the sub-par ingredients with vigor. I also saw that Papa John's was present at the park and selling tiny personal pizzas for the sum of $11 each.\n\nIf you're sitting in the cheap seats prepare to be uncomfortable as they can pretty much be described as metal bleachers. Another downside to the ballpark is that there is no outfield seating, however they do allow kids to run around and play in the grassy areas by each foul post. I thought this was a bit odd as it can tend to be dangerous at times when foul balls come flying in.","the epitome of a pitcher's ballpark, cashman field boasts big time dimensions in terms of size. we're talking 433 feet to center field. i'm not even sure if i could clear that with my trusty easton aluminum bat! n nperhaps the coolest thing about cashman field is that it was featured in the popular video game 'grand theft auto san andreas'. n nokay, enough with the history lessons. let's get down to business. n ncashman field is all around a pretty mediocre ballpark. you can find better built ones across the country and even in the aa league or single a league. a lot of people like to complain about the parking situation at cashman, but compared to major league parks, it's a breeze. yes, walking down and up that large hill can be a bit of a chore especially after a few pre game cervezas but hey, you're there to watch an athletic competition anyway. n nbeers are appropriately ball park priced at around 7 each. the food available is not of the best quality and is overpriced. at one 51s game i attended i was absolutely famished, so i snagged myself a philly cheesesteak for the sum of 8 and disappointingly wolfed down the sub par ingredients with vigor. i also saw that papa john's was present at the park and selling tiny personal pizzas for the sum of 11 each. n nif you're sitting in the cheap seats prepare to be uncomfortable as they can pretty much be described as metal bleachers. another downside to the ballpark is that there is no outfield seating, however they do allow kids to run around and play in the grassy areas by each foul post. i thought this was a bit odd as it can tend to be dangerous at times when foul balls come flying in.","approval, confusion, admiration","[INST] A customer left us a 3-star review: 'the epitome of a pitcher's ballpark, cashman field boasts big time dimensions in terms of size. we're talking 433 feet to center field. i'm not even sure if i could clear that with my trusty easton aluminum bat! n nperhaps the coolest thing about cashman field is that it was featured in the popular video game 'grand theft auto san andreas'. n nokay, enough with the history lessons. let's get down to business. n ncashman field is all around a pretty mediocre ballpark. you can find better built ones across the country and even in the aa league or single a league. a lot of people like to complain about the parking situation at cashman, but compared to major league parks, it's a breeze. yes, walking down and up that large hill can be a bit of a chore especially after a few pre game cervezas but hey, you're there to watch an athletic competition anyway. n nbeers are appropriately ball park priced at around 7 each. the food available is not of the best quality and is overpriced. at one 51s game i attended i was absolutely famished, so i snagged myself a philly cheesesteak for the sum of 8 and disappointingly wolfed down the sub par ingredients with vigor. i also saw that papa john's was present at the park and selling tiny personal pizzas for the sum of 11 each. n nif you're sitting in the cheap seats prepare to be uncomfortable as they can pretty much be described as metal bleachers. another downside to the ballpark is that there is no outfield seating, however they do allow kids to run around and play in the grassy areas by each foul post. i thought this was a bit odd as it can tend to be dangerous at times when foul balls come flying in.' The customer feels approval, confusion, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the epitome of a pitcher's ballpark, cashman field boasts big time dimensions in terms of size. we're talking 433 feet to center field. i'm not even sure if i could clear that with my trusty easton aluminum bat! n nperhaps the coolest thing about cashman field is that it was featured in the popular video game 'grand theft auto san andreas'. n nokay, enough with the history lessons. let's get down to business. n ncashman field is all around a pretty mediocre ballpark. you can find better built ones across the country and even in the aa league or single a league. a lot of people like to complain about the parking situation at cashman, but compared to major league parks, it's a breeze. yes, walking down and up that large hill can be a bit of a chore especially after a few pre game cervezas but hey, you're there to watch an athletic competition anyway. n nbeers are appropriately ball park priced at around 7 each. the food available is not of the best quality and is overpriced. at one 51s game i attended i was absolutely famished, so i snagged myself a philly cheesesteak for the sum of 8 and disappointingly wolfed down the sub par ingredients with vigor. i also saw that papa john's was present at the park and selling tiny personal pizzas for the sum of 11 each. n nif you're sitting in the cheap seats prepare to be uncomfortable as they can pretty much be described as metal bleachers. another downside to the ballpark is that there is no outfield seating, however they do allow kids to run around and play in the grassy areas by each foul post. i thought this was a bit odd as it can tend to be dangerous at times when foul balls come flying in.' The customer feels approval, confusion, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Cashman Field, we could consider the following:

1. Improve the quality of food offerings and reduce prices, especially for items like the Philly cheesesteak and personal pizzas from Papa John's.
2. Consider adding outfield seating to provide more seating options for customers.
3. Improve the comfort of the cheap seats by upgrading the metal bleachers to more comfortable seating.
4. Consider implementing measures to ensure the safety of children playing in the grassy areas near the foul posts, such as providing more supervision or installing protective netting."
3,"I enjoyed this cute new spot at the district.  Service was great and outdoor seating was perfect with a view of the musician and lights in the district courtyard.  The strawberry beer was delicious.  My favorite appetizer was the sausages in the puff pastry, so yummy!  We also had the pretzel bite, fries and wings which were okay but the puff pastry was by far my fav.  Nice spot for happy hour and to enjoy a nice vegas fall night out in a relaxed atmosphere.","i enjoyed this cute new spot at the district. service was great and outdoor seating was perfect with a view of the musician and lights in the district courtyard. the strawberry beer was delicious. my favorite appetizer was the sausages in the puff pastry, so yummy! we also had the pretzel bite, fries and wings which were okay but the puff pastry was by far my fav. nice spot for happy hour and to enjoy a nice vegas fall night out in a relaxed atmosphere.","admiration, joy, love","[INST] A customer left us a 3-star review: 'i enjoyed this cute new spot at the district. service was great and outdoor seating was perfect with a view of the musician and lights in the district courtyard. the strawberry beer was delicious. my favorite appetizer was the sausages in the puff pastry, so yummy! we also had the pretzel bite, fries and wings which were okay but the puff pastry was by far my fav. nice spot for happy hour and to enjoy a nice vegas fall night out in a relaxed atmosphere.' The customer feels admiration, joy, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i enjoyed this cute new spot at the district. service was great and outdoor seating was perfect with a view of the musician and lights in the district courtyard. the strawberry beer was delicious. my favorite appetizer was the sausages in the puff pastry, so yummy! we also had the pretzel bite, fries and wings which were okay but the puff pastry was by far my fav. nice spot for happy hour and to enjoy a nice vegas fall night out in a relaxed atmosphere.' The customer feels admiration, joy, love. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and encourage repeat visits, consider the following improvements:

1. Maintain the high-quality of the Strawberry Beer and the Sausages in Puff Pastry, as these seem to be the customer's favorites.

2. Improve the consistency of the other appetizers, such as the pretzel bites, fries, and wings, to match the quality of the Sausages in Puff Pastry.

3. Consider offering a wider variety of dishes, especially for those who may have dietary restrictions or preferences, such as vegetarian or vegan options."
3,"We came here on our vegas trip last weekend and were pleasantly surprised! I'm a huge yelper and check the reviews on everything so I was a little nervous at this one, but I have to say the food was way better than expected.  The crab legs were small but juicy and cooked perfect, carnitas were good, nachos were great especially when you put carnitas on them.  The flan and creme brulee were awesome as were the cream puffs with fresh raspberries. We came right as brunch was ending and dinner was starting so everything was fresh.  Avoid the lasagna and prime rib though both were no good.","we came here on our vegas trip last weekend and were pleasantly surprised! i'm a huge yelper and check the reviews on everything so i was a little nervous at this one, but i have to say the food was way better than expected. the crab legs were small but juicy and cooked perfect, carnitas were good, nachos were great especially when you put carnitas on them. the flan and creme brulee were awesome as were the cream puffs with fresh raspberries. we came right as brunch was ending and dinner was starting so everything was fresh. avoid the lasagna and prime rib though both were no good.","admiration, surprise, excitement","[INST] A customer left us a 3-star review: 'we came here on our vegas trip last weekend and were pleasantly surprised! i'm a huge yelper and check the reviews on everything so i was a little nervous at this one, but i have to say the food was way better than expected. the crab legs were small but juicy and cooked perfect, carnitas were good, nachos were great especially when you put carnitas on them. the flan and creme brulee were awesome as were the cream puffs with fresh raspberries. we came right as brunch was ending and dinner was starting so everything was fresh. avoid the lasagna and prime rib though both were no good.' The customer feels admiration, surprise, excitement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'we came here on our vegas trip last weekend and were pleasantly surprised! i'm a huge yelper and check the reviews on everything so i was a little nervous at this one, but i have to say the food was way better than expected. the crab legs were small but juicy and cooked perfect, carnitas were good, nachos were great especially when you put carnitas on them. the flan and creme brulee were awesome as were the cream puffs with fresh raspberries. we came right as brunch was ending and dinner was starting so everything was fresh. avoid the lasagna and prime rib though both were no good.' The customer feels admiration, surprise, excitement. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and encourage repeat visits, consider the following improvements:

1. Address the concerns about the lasagna and prime rib by improving their quality and consistency.
2. Offer a wider variety of high-quality seafood options, including larger crab legs, to cater to customers who appreciate seafood.
3. Consider offering a more extensive brunch menu to accommodate customers who arrive during the transition period between brunch and dinner.
4. Encourage staff to provide personalized recommendations based on the customer's preferences, such as suggesting the carnitas on nachos or the cream puffs with fresh raspberries."
3,"Sat in the front row, Got wet and watched a pretty cool show. Its all mostly in water which felt kinda repetitive but still kept me interested throughout. Worth the watch but definately not for the money. Seen better for less.","sat in the front row, got wet and watched a pretty cool show. its all mostly in water which felt kinda repetitive but still kept me interested throughout. worth the watch but definately not for the money. seen better for less.","admiration, approval, joy","[INST] A customer left us a 3-star review: 'sat in the front row, got wet and watched a pretty cool show. its all mostly in water which felt kinda repetitive but still kept me interested throughout. worth the watch but definately not for the money. seen better for less.' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'sat in the front row, got wet and watched a pretty cool show. its all mostly in water which felt kinda repetitive but still kept me interested throughout. worth the watch but definately not for the money. seen better for less.' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and address their concerns, consider the following improvements:

1. Seating Arrangement: To prevent customers from getting wet, offer seating options that are not directly in the water or splash zone.

2. Pricing: Review the pricing structure to ensure it is competitive and offers value for the experience provided. Offer promotions or discounts to encourage repeat visits.

3. Show Content: Introduce more diverse elements into the show to reduce repetition and maintain audience interest.

4. Communication: Clearly communicate the nature of the show, including water involvement, in marketing materials and pre-show announcements."
3,"I'm giving Jimmy's three stars because the young lady that took care of us last night was very good (customer service). But, don't go for the salmon salad or the linguine with white sauce. My wife said the clams were pretty rubbery and the salmon salad, while good, was nothing that I would reorder (overpriced and nothing spectacular). The place seems to do a booming business with locals. Maybe the pizza or other things on the menu are what draw folks in. Nice atmosphere and good service but there is better Italian food to be found in Gilbert.\n\nFortunately, we were with friends so the food quality was only secondary to the quality of the evening.","i'm giving jimmy's three stars because the young lady that took care of us last night was very good customer service . but, don't go for the salmon salad or the linguine with white sauce. my wife said the clams were pretty rubbery and the salmon salad, while good, was nothing that i would reorder overpriced and nothing spectacular . the place seems to do a booming business with locals. maybe the pizza or other things on the menu are what draw folks in. nice atmosphere and good service but there is better italian food to be found in gilbert. n nfortunately, we were with friends so the food quality was only secondary to the quality of the evening.","admiration, disapproval, disappointment","[INST] A customer left us a 3-star review: 'i'm giving jimmy's three stars because the young lady that took care of us last night was very good customer service . but, don't go for the salmon salad or the linguine with white sauce. my wife said the clams were pretty rubbery and the salmon salad, while good, was nothing that i would reorder overpriced and nothing spectacular . the place seems to do a booming business with locals. maybe the pizza or other things on the menu are what draw folks in. nice atmosphere and good service but there is better italian food to be found in gilbert. n nfortunately, we were with friends so the food quality was only secondary to the quality of the evening.' The customer feels admiration, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i'm giving jimmy's three stars because the young lady that took care of us last night was very good customer service . but, don't go for the salmon salad or the linguine with white sauce. my wife said the clams were pretty rubbery and the salmon salad, while good, was nothing that i would reorder overpriced and nothing spectacular . the place seems to do a booming business with locals. maybe the pizza or other things on the menu are what draw folks in. nice atmosphere and good service but there is better italian food to be found in gilbert. n nfortunately, we were with friends so the food quality was only secondary to the quality of the evening.' The customer feels admiration, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Address the issues with the salmon salad and linguine with white sauce. This could involve improving the preparation methods, sourcing better ingredients, or adjusting recipes.

2. Seafood Freshness: The customer mentioned the clams were rubbery. Ensuring seafood is fresh and properly cooked could help improve this issue.

3. Value for Money: The customer felt the food was overpriced without being spectacular. Reviewing our pricing strategy and ensuring the quality of our dishes justifies the cost could help address this concern."
3,"Stopped in for breakfast on 7/13/2014. We were seated after a few minute wait. I had the shrimp and grits and my girlfriend had the country fried steak with pork gravy. We thought the food was good, maybe slightly under seasoned for our taste. Our food came out rather quickly. The service was fantastic. We will definitely return.","stopped in for breakfast on 7 13 2014. we were seated after a few minute wait. i had the shrimp and grits and my girlfriend had the country fried steak with pork gravy. we thought the food was good, maybe slightly under seasoned for our taste. our food came out rather quickly. the service was fantastic. we will definitely return.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'stopped in for breakfast on 7 13 2014. we were seated after a few minute wait. i had the shrimp and grits and my girlfriend had the country fried steak with pork gravy. we thought the food was good, maybe slightly under seasoned for our taste. our food came out rather quickly. the service was fantastic. we will definitely return.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'stopped in for breakfast on 7 13 2014. we were seated after a few minute wait. i had the shrimp and grits and my girlfriend had the country fried steak with pork gravy. we thought the food was good, maybe slightly under seasoned for our taste. our food came out rather quickly. the service was fantastic. we will definitely return.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially earn a higher rating in the future, consider the following actions:

1. Enhance seasoning: Pay closer attention to the seasoning of dishes, especially dishes like shrimp and grits and country fried steak, to ensure they meet the customer's taste preferences.

2. Maintain quick service: Continue to prioritize speedy food delivery while ensuring quality and taste are not compromised.

3. Offer customization options: Offer customization options for dishes, allowing customers to adjust seasoning levels to their liking."
3,"Our experience with Sundance Helicopters was all in all ok! It was a great way to see the Grand Canyon, however there could defiantly be some changes made. Like anywhere in Vegas they offer you a VIP experience and rarely deliver. \n\nOur tour was a package with limo, helicopter, lunch and a glass of champagne. We were picked up by a limousine that was jammed full with other customers, the limo driver said no more than two words to us. \n\nWe were then ushered into a waiting room and sat and waited for over an hour for our flight. The flight was a full helicopter of 6 people, not what we had envisioned. The lunch was on a picnic table where all 6 of us sat and ate together. I was hoping to have lunch on a nice table with my partner and I. The champagne is included as a selling point! But it is barley worth mentioning as it was served in a plastic picnic cup and was barley half full as it was shared with the other 2 couples on the flight.  They give you half an hour to eat and see the canyon which was very rushed.\n\nThe pilot was great and the flight itself was a once in a lifetime experience but it is too obvious they are cutting costs by ramming as many people in at a time that they can. \n\nTo top it off our limousine driver dropped us off at the wrong hotel, we were so disorientated and confused and even after asking if it was the right place, he said yes. By the time we had realised we were at the Venetian and not Caesars palace it was already too late he was gone.","our experience with sundance helicopters was all in all ok! it was a great way to see the grand canyon, however there could defiantly be some changes made. like anywhere in vegas they offer you a vip experience and rarely deliver. n nour tour was a package with limo, helicopter, lunch and a glass of champagne. we were picked up by a limousine that was jammed full with other customers, the limo driver said no more than two words to us. n nwe were then ushered into a waiting room and sat and waited for over an hour for our flight. the flight was a full helicopter of 6 people, not what we had envisioned. the lunch was on a picnic table where all 6 of us sat and ate together. i was hoping to have lunch on a nice table with my partner and i. the champagne is included as a selling point! but it is barley worth mentioning as it was served in a plastic picnic cup and was barley half full as it was shared with the other 2 couples on the flight. they give you half an hour to eat and see the canyon which was very rushed. n nthe pilot was great and the flight itself was a once in a lifetime experience but it is too obvious they are cutting costs by ramming as many people in at a time that they can. n nto top it off our limousine driver dropped us off at the wrong hotel, we were so disorientated and confused and even after asking if it was the right place, he said yes. by the time we had realised we were at the venetian and not caesars palace it was already too late he was gone.","approval, admiration, neutral","[INST] A customer left us a 3-star review: 'our experience with sundance helicopters was all in all ok! it was a great way to see the grand canyon, however there could defiantly be some changes made. like anywhere in vegas they offer you a vip experience and rarely deliver. n nour tour was a package with limo, helicopter, lunch and a glass of champagne. we were picked up by a limousine that was jammed full with other customers, the limo driver said no more than two words to us. n nwe were then ushered into a waiting room and sat and waited for over an hour for our flight. the flight was a full helicopter of 6 people, not what we had envisioned. the lunch was on a picnic table where all 6 of us sat and ate together. i was hoping to have lunch on a nice table with my partner and i. the champagne is included as a selling point! but it is barley worth mentioning as it was served in a plastic picnic cup and was barley half full as it was shared with the other 2 couples on the flight. they give you half an hour to eat and see the canyon which was very rushed. n nthe pilot was great and the flight itself was a once in a lifetime experience but it is too obvious they are cutting costs by ramming as many people in at a time that they can. n nto top it off our limousine driver dropped us off at the wrong hotel, we were so disorientated and confused and even after asking if it was the right place, he said yes. by the time we had realised we were at the venetian and not caesars palace it was already too late he was gone.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'our experience with sundance helicopters was all in all ok! it was a great way to see the grand canyon, however there could defiantly be some changes made. like anywhere in vegas they offer you a vip experience and rarely deliver. n nour tour was a package with limo, helicopter, lunch and a glass of champagne. we were picked up by a limousine that was jammed full with other customers, the limo driver said no more than two words to us. n nwe were then ushered into a waiting room and sat and waited for over an hour for our flight. the flight was a full helicopter of 6 people, not what we had envisioned. the lunch was on a picnic table where all 6 of us sat and ate together. i was hoping to have lunch on a nice table with my partner and i. the champagne is included as a selling point! but it is barley worth mentioning as it was served in a plastic picnic cup and was barley half full as it was shared with the other 2 couples on the flight. they give you half an hour to eat and see the canyon which was very rushed. n nthe pilot was great and the flight itself was a once in a lifetime experience but it is too obvious they are cutting costs by ramming as many people in at a time that they can. n nto top it off our limousine driver dropped us off at the wrong hotel, we were so disorientated and confused and even after asking if it was the right place, he said yes. by the time we had realised we were at the venetian and not caesars palace it was already too late he was gone.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience with Sundance Helicopters, consider the following changes:

1. Improve Limousine Service: Ensure the limo driver is more communicative and courteous, providing a more personalized experience.

2. Manage Wait Times: Reduce waiting times for flights by improving scheduling and organization.

3. Limit Group Size: Offer more options for private or smaller group flights to meet customer expectations.

4. Enhance Lunch Experience: Provide a more intimate dining experience for couples, with reserved tables and better-quality food and beverages."
3,"Food was pretty good.  Server was friendly, but we had a difficult time understanding his accent.  Normally OK, but unfortunate here since there is more waiter-interaction than normal.\n\nThe d\u00e9cor in this place was a bit dilapidated.  When we arrived, we weren't sure if we were at the right door because there was no sign, and the main entrance looked like the paint was fading (so we thought it might have been a service entrance).  Inside, there were dark booths with the wood stain on the walls coming off probably from the steam that the fondue pots produce.  The black napkins had some white lint on them.  \n\nThe waiter recommended a \""garlic and wine\"" seasoning be sprinkled on the wedge salad.  It was in a large plastic style spice bottle like you would find at the grocery store.  Not classy at all, and it didn't taste very good either (luckily I just sprinkled a little into my hand and onto a small part of the salad because it came out pretty fast).\n\nFor the price ($170 after tip and 2-3 drinks each) we expected better service and a more pristine environment.","food was pretty good. server was friendly, but we had a difficult time understanding his accent. normally ok, but unfortunate here since there is more waiter interaction than normal. n nthe d u00e9cor in this place was a bit dilapidated. when we arrived, we weren't sure if we were at the right door because there was no sign, and the main entrance looked like the paint was fading so we thought it might have been a service entrance . inside, there were dark booths with the wood stain on the walls coming off probably from the steam that the fondue pots produce. the black napkins had some white lint on them. n nthe waiter recommended a garlic and wine seasoning be sprinkled on the wedge salad. it was in a large plastic style spice bottle like you would find at the grocery store. not classy at all, and it didn't taste very good either luckily i just sprinkled a little into my hand and onto a small part of the salad because it came out pretty fast . n nfor the price 170 after tip and 2 3 drinks each we expected better service and a more pristine environment.","disappointment, confusion, admiration","[INST] A customer left us a 3-star review: 'food was pretty good. server was friendly, but we had a difficult time understanding his accent. normally ok, but unfortunate here since there is more waiter interaction than normal. n nthe d u00e9cor in this place was a bit dilapidated. when we arrived, we weren't sure if we were at the right door because there was no sign, and the main entrance looked like the paint was fading so we thought it might have been a service entrance . inside, there were dark booths with the wood stain on the walls coming off probably from the steam that the fondue pots produce. the black napkins had some white lint on them. n nthe waiter recommended a garlic and wine seasoning be sprinkled on the wedge salad. it was in a large plastic style spice bottle like you would find at the grocery store. not classy at all, and it didn't taste very good either luckily i just sprinkled a little into my hand and onto a small part of the salad because it came out pretty fast . n nfor the price 170 after tip and 2 3 drinks each we expected better service and a more pristine environment.' The customer feels disappointment, confusion, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'food was pretty good. server was friendly, but we had a difficult time understanding his accent. normally ok, but unfortunate here since there is more waiter interaction than normal. n nthe d u00e9cor in this place was a bit dilapidated. when we arrived, we weren't sure if we were at the right door because there was no sign, and the main entrance looked like the paint was fading so we thought it might have been a service entrance . inside, there were dark booths with the wood stain on the walls coming off probably from the steam that the fondue pots produce. the black napkins had some white lint on them. n nthe waiter recommended a garlic and wine seasoning be sprinkled on the wedge salad. it was in a large plastic style spice bottle like you would find at the grocery store. not classy at all, and it didn't taste very good either luckily i just sprinkled a little into my hand and onto a small part of the salad because it came out pretty fast . n nfor the price 170 after tip and 2 3 drinks each we expected better service and a more pristine environment.' The customer feels disappointment, confusion, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Accommodate language barriers: Provide training for staff to improve their communication skills, especially when dealing with customers who may have difficulty understanding accents.

2. Enhance the ambiance: Update the decor to create a more inviting and polished atmosphere, ensuring that the entrance is clearly marked and the interior is well-maintained.

3. Improve presentation: Use more elegant and classy spice containers for seasonings, especially for dishes that are presented at the table."
3,"I have been to Seasons a lot over the years. It's always pretty solid and they usually have great local deals, which is usually what draws me in. \n\nOn this occasion I had friends in from out of town who were in desperate need of AYCE food. I suggested Seasons and off we went. We got in line (which was scarily long) and started to wait. We heard rumblings of a free buffet offer and took turns to go to the Rewards Club  booth to sign up. My fella and I already had cards, but we got free buffets and $5 in slot play for signing up newbies, score!\n\nIt took us an hour and a half to get through the line and everyone was getting pretty antsy in line. My friends had a show to get to, so each passing minute was making them nervous about leaving on time. We finally got seated and off they went to scrounge around for a plate of food before they had to run off. The food is always pretty solid for buffet food but I had to deduct a star for slow service and the long line. They did deal with it the best they could as the servers and the rest of the staff were obviously overwhelmed with large amount of people filtering in and out because of the promotion. They definitely need to account for this and staff more people on the weekends.\n\nAll in all, a solid buffet that I usually suggest to friends and family when they're looking for good food on the cheap. Bets of all, they have chocolate covered strawberries. I know, the simple pleasures.","i have been to seasons a lot over the years. it's always pretty solid and they usually have great local deals, which is usually what draws me in. n non this occasion i had friends in from out of town who were in desperate need of ayce food. i suggested seasons and off we went. we got in line which was scarily long and started to wait. we heard rumblings of a free buffet offer and took turns to go to the rewards club booth to sign up. my fella and i already had cards, but we got free buffets and 5 in slot play for signing up newbies, score! n nit took us an hour and a half to get through the line and everyone was getting pretty antsy in line. my friends had a show to get to, so each passing minute was making them nervous about leaving on time. we finally got seated and off they went to scrounge around for a plate of food before they had to run off. the food is always pretty solid for buffet food but i had to deduct a star for slow service and the long line. they did deal with it the best they could as the servers and the rest of the staff were obviously overwhelmed with large amount of people filtering in and out because of the promotion. they definitely need to account for this and staff more people on the weekends. n nall in all, a solid buffet that i usually suggest to friends and family when they're looking for good food on the cheap. bets of all, they have chocolate covered strawberries. i know, the simple pleasures.","neutral, approval, admiration","[INST] A customer left us a 3-star review: 'i have been to seasons a lot over the years. it's always pretty solid and they usually have great local deals, which is usually what draws me in. n non this occasion i had friends in from out of town who were in desperate need of ayce food. i suggested seasons and off we went. we got in line which was scarily long and started to wait. we heard rumblings of a free buffet offer and took turns to go to the rewards club booth to sign up. my fella and i already had cards, but we got free buffets and 5 in slot play for signing up newbies, score! n nit took us an hour and a half to get through the line and everyone was getting pretty antsy in line. my friends had a show to get to, so each passing minute was making them nervous about leaving on time. we finally got seated and off they went to scrounge around for a plate of food before they had to run off. the food is always pretty solid for buffet food but i had to deduct a star for slow service and the long line. they did deal with it the best they could as the servers and the rest of the staff were obviously overwhelmed with large amount of people filtering in and out because of the promotion. they definitely need to account for this and staff more people on the weekends. n nall in all, a solid buffet that i usually suggest to friends and family when they're looking for good food on the cheap. bets of all, they have chocolate covered strawberries. i know, the simple pleasures.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i have been to seasons a lot over the years. it's always pretty solid and they usually have great local deals, which is usually what draws me in. n non this occasion i had friends in from out of town who were in desperate need of ayce food. i suggested seasons and off we went. we got in line which was scarily long and started to wait. we heard rumblings of a free buffet offer and took turns to go to the rewards club booth to sign up. my fella and i already had cards, but we got free buffets and 5 in slot play for signing up newbies, score! n nit took us an hour and a half to get through the line and everyone was getting pretty antsy in line. my friends had a show to get to, so each passing minute was making them nervous about leaving on time. we finally got seated and off they went to scrounge around for a plate of food before they had to run off. the food is always pretty solid for buffet food but i had to deduct a star for slow service and the long line. they did deal with it the best they could as the servers and the rest of the staff were obviously overwhelmed with large amount of people filtering in and out because of the promotion. they definitely need to account for this and staff more people on the weekends. n nall in all, a solid buffet that i usually suggest to friends and family when they're looking for good food on the cheap. bets of all, they have chocolate covered strawberries. i know, the simple pleasures.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Service Speed: Address the long wait times by staffing more servers during weekends and peak hours to manage the large influx of customers, especially during promotions.

2. Communicate Promotions Better: Make sure customers are aware of promotions in advance, so they can plan their visits accordingly and avoid last-minute rushes.

3. Manage Expectations: Clearly communicate the potential wait times during promotions to customers, so they can make informed decisions about their visit."
3,"4 star for the food, 2 star for the atmosphere.\n\nSo I had to come back here to spend the $25 gift card I got from the end of last year, and still enjoyed everything like the other times. \n\nIt wasn't that busy when we arrived at 6:35pm on a Friday, and we were seated in less than 5 minutes. I felt I had to order the Chocolate Martini just for my own curiosity since i haven't tried it, so I did, it was pretty good! Definitely got the sweet chocolate taste and looked pretty neat with the little chocolate pieces on top of the ice.\n\n I ordered my usual, Filet cooked in medium  rare with twice baked potato, tender and juicy as always. The twice baked potato, on the other hand, was really salty this time, it usually tends to be salty, but this time was a bit over. \n\nThis time we were seated by the hallway next to the bar, VERY LOUD!!! I was kinda annoyed by the noises so if you wanna enjoy your dinner in a little quieter atmosphere, get away from the bar area!!","4 star for the food, 2 star for the atmosphere. n nso i had to come back here to spend the 25 gift card i got from the end of last year, and still enjoyed everything like the other times. n nit wasn't that busy when we arrived at 6 35pm on a friday, and we were seated in less than 5 minutes. i felt i had to order the chocolate martini just for my own curiosity since i haven't tried it, so i did, it was pretty good! definitely got the sweet chocolate taste and looked pretty neat with the little chocolate pieces on top of the ice. n n i ordered my usual, filet cooked in medium rare with twice baked potato, tender and juicy as always. the twice baked potato, on the other hand, was really salty this time, it usually tends to be salty, but this time was a bit over. n nthis time we were seated by the hallway next to the bar, very loud!!! i was kinda annoyed by the noises so if you wanna enjoy your dinner in a little quieter atmosphere, get away from the bar area!!","joy, admiration, approval","[INST] A customer left us a 3-star review: '4 star for the food, 2 star for the atmosphere. n nso i had to come back here to spend the 25 gift card i got from the end of last year, and still enjoyed everything like the other times. n nit wasn't that busy when we arrived at 6 35pm on a friday, and we were seated in less than 5 minutes. i felt i had to order the chocolate martini just for my own curiosity since i haven't tried it, so i did, it was pretty good! definitely got the sweet chocolate taste and looked pretty neat with the little chocolate pieces on top of the ice. n n i ordered my usual, filet cooked in medium rare with twice baked potato, tender and juicy as always. the twice baked potato, on the other hand, was really salty this time, it usually tends to be salty, but this time was a bit over. n nthis time we were seated by the hallway next to the bar, very loud!!! i was kinda annoyed by the noises so if you wanna enjoy your dinner in a little quieter atmosphere, get away from the bar area!!' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: '4 star for the food, 2 star for the atmosphere. n nso i had to come back here to spend the 25 gift card i got from the end of last year, and still enjoyed everything like the other times. n nit wasn't that busy when we arrived at 6 35pm on a friday, and we were seated in less than 5 minutes. i felt i had to order the chocolate martini just for my own curiosity since i haven't tried it, so i did, it was pretty good! definitely got the sweet chocolate taste and looked pretty neat with the little chocolate pieces on top of the ice. n n i ordered my usual, filet cooked in medium rare with twice baked potato, tender and juicy as always. the twice baked potato, on the other hand, was really salty this time, it usually tends to be salty, but this time was a bit over. n nthis time we were seated by the hallway next to the bar, very loud!!! i was kinda annoyed by the noises so if you wanna enjoy your dinner in a little quieter atmosphere, get away from the bar area!!' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Atmosphere: Reduce noise levels, particularly in the bar area, to provide a more peaceful dining environment. This could involve adjusting the volume of music, moving the bar, or adding sound-absorbing materials.

2. Consistency: Address the issue of inconsistent salt levels in the twice-baked potato. Ensure that the seasoning is more balanced to meet the customer's expectations.

3. Seating: Offer the option for customers to request seating away from the bar area if they prefer a quieter atmosphere."
3,"I'm always the first to say that I love Mad Mex.  I don't care that it's Tex Mex, just give me a supersized Dance Marathon Enchilada and I'm in dance party heaven!  \n\nWhat I was sad about at this location was the gauc,.  It was, how do you say....okay...it was just plain gross.  It tasted rotten!  Not the way you want your gauc to taste.  And for some reason I kept torturing myself by taking little bites to see what the heck was wrong with it!  The waitress, who was incredibly nice, took it back to see what was up with it.  She said she thought maybe it had too much lime in it.  I love lime and I don't really know how lime can make gauc taste rotten, but I was pretty bummed \n\nThe good?  My Dance Marathaon Enchilada, as always, was a party in my mouth!  And like I said, our waitress was super friendly and a great server!  She suggested to the seasonal Apple Cider Margarita.  I excited and scared all at once!  I've been digging the ciders lately, but in a marg?  A little scary.  First sip tasted a bit like cinnamon apple sauce.  A tad weird.  A couple sips later, I was into it.  I was also into caramel/sugar lining the rim of the glass!  \n\nSolid meal, I just missed the fresh, non weird tasting, gauc.  Until next time...practice safe Mex everyone!","i'm always the first to say that i love mad mex. i don't care that it's tex mex, just give me a supersized dance marathon enchilada and i'm in dance party heaven! n nwhat i was sad about at this location was the gauc,. it was, how do you say....okay...it was just plain gross. it tasted rotten! not the way you want your gauc to taste. and for some reason i kept torturing myself by taking little bites to see what the heck was wrong with it! the waitress, who was incredibly nice, took it back to see what was up with it. she said she thought maybe it had too much lime in it. i love lime and i don't really know how lime can make gauc taste rotten, but i was pretty bummed n nthe good? my dance marathaon enchilada, as always, was a party in my mouth! and like i said, our waitress was super friendly and a great server! she suggested to the seasonal apple cider margarita. i excited and scared all at once! i've been digging the ciders lately, but in a marg? a little scary. first sip tasted a bit like cinnamon apple sauce. a tad weird. a couple sips later, i was into it. i was also into caramel sugar lining the rim of the glass! n nsolid meal, i just missed the fresh, non weird tasting, gauc. until next time...practice safe mex everyone!","sadness, disappointment, love","[INST] A customer left us a 3-star review: 'i'm always the first to say that i love mad mex. i don't care that it's tex mex, just give me a supersized dance marathon enchilada and i'm in dance party heaven! n nwhat i was sad about at this location was the gauc,. it was, how do you say....okay...it was just plain gross. it tasted rotten! not the way you want your gauc to taste. and for some reason i kept torturing myself by taking little bites to see what the heck was wrong with it! the waitress, who was incredibly nice, took it back to see what was up with it. she said she thought maybe it had too much lime in it. i love lime and i don't really know how lime can make gauc taste rotten, but i was pretty bummed n nthe good? my dance marathaon enchilada, as always, was a party in my mouth! and like i said, our waitress was super friendly and a great server! she suggested to the seasonal apple cider margarita. i excited and scared all at once! i've been digging the ciders lately, but in a marg? a little scary. first sip tasted a bit like cinnamon apple sauce. a tad weird. a couple sips later, i was into it. i was also into caramel sugar lining the rim of the glass! n nsolid meal, i just missed the fresh, non weird tasting, gauc. until next time...practice safe mex everyone!' The customer feels sadness, disappointment, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i'm always the first to say that i love mad mex. i don't care that it's tex mex, just give me a supersized dance marathon enchilada and i'm in dance party heaven! n nwhat i was sad about at this location was the gauc,. it was, how do you say....okay...it was just plain gross. it tasted rotten! not the way you want your gauc to taste. and for some reason i kept torturing myself by taking little bites to see what the heck was wrong with it! the waitress, who was incredibly nice, took it back to see what was up with it. she said she thought maybe it had too much lime in it. i love lime and i don't really know how lime can make gauc taste rotten, but i was pretty bummed n nthe good? my dance marathaon enchilada, as always, was a party in my mouth! and like i said, our waitress was super friendly and a great server! she suggested to the seasonal apple cider margarita. i excited and scared all at once! i've been digging the ciders lately, but in a marg? a little scary. first sip tasted a bit like cinnamon apple sauce. a tad weird. a couple sips later, i was into it. i was also into caramel sugar lining the rim of the glass! n nsolid meal, i just missed the fresh, non weird tasting, gauc. until next time...practice safe mex everyone!' The customer feels sadness, disappointment, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve the quality of the guacamole: Ensure it is fresh, non-rotten, and consistently delicious.

2. Address the issue of the guacamole tasting ""rotten"" or having too much lime: Investigate the preparation process and adjust as necessary to prevent this issue in the future.

3. Offer guidance on menu items: If a customer expresses apprehension about a menu item, provide detailed information about its taste and presentation to help them make an informed decision."
3,"Big, but lacking. Back when this store opened (8 years-ish ago) it was pretty fab - though it always seemed to not have as much fabric as many smaller JoAnn's. It's gotten a bit more unkempt in recent years. My recent visit found it in the middle of a minor remodel/reshuffle and finding things was tricky. In addition to having to run all over the store to find things, they -as always - only had 2 cashiers working and a checkout line wrapping around the designated area and back onto the salesfloor. This ALWAYS seems to happen there. And while I happened to get a perky cashier on this particular visit, I tend to be met by rather surly employees. Still, I come back though, as it has things that can't be found in other places. But I usually leave a little annoyed. This store is decent, but it does have the capacity to be awesome if it tried a bit harder.","big, but lacking. back when this store opened 8 years ish ago it was pretty fab though it always seemed to not have as much fabric as many smaller joann's. it's gotten a bit more unkempt in recent years. my recent visit found it in the middle of a minor remodel reshuffle and finding things was tricky. in addition to having to run all over the store to find things, they as always only had 2 cashiers working and a checkout line wrapping around the designated area and back onto the salesfloor. this always seems to happen there. and while i happened to get a perky cashier on this particular visit, i tend to be met by rather surly employees. still, i come back though, as it has things that can't be found in other places. but i usually leave a little annoyed. this store is decent, but it does have the capacity to be awesome if it tried a bit harder.","neutral, disappointment, annoyance","[INST] A customer left us a 3-star review: 'big, but lacking. back when this store opened 8 years ish ago it was pretty fab though it always seemed to not have as much fabric as many smaller joann's. it's gotten a bit more unkempt in recent years. my recent visit found it in the middle of a minor remodel reshuffle and finding things was tricky. in addition to having to run all over the store to find things, they as always only had 2 cashiers working and a checkout line wrapping around the designated area and back onto the salesfloor. this always seems to happen there. and while i happened to get a perky cashier on this particular visit, i tend to be met by rather surly employees. still, i come back though, as it has things that can't be found in other places. but i usually leave a little annoyed. this store is decent, but it does have the capacity to be awesome if it tried a bit harder.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'big, but lacking. back when this store opened 8 years ish ago it was pretty fab though it always seemed to not have as much fabric as many smaller joann's. it's gotten a bit more unkempt in recent years. my recent visit found it in the middle of a minor remodel reshuffle and finding things was tricky. in addition to having to run all over the store to find things, they as always only had 2 cashiers working and a checkout line wrapping around the designated area and back onto the salesfloor. this always seems to happen there. and while i happened to get a perky cashier on this particular visit, i tend to be met by rather surly employees. still, i come back though, as it has things that can't be found in other places. but i usually leave a little annoyed. this store is decent, but it does have the capacity to be awesome if it tried a bit harder.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Inventory Management: Ensure a wider variety and sufficient quantity of fabrics are consistently available, especially compared to smaller Joann's stores.

2. Store Maintenance: Maintain a clean and organized store environment, especially during remodeling or reshuffling periods, to make it easier for customers to find items.

3. Staff Training: Train staff to be friendly, helpful, and courteous, aiming to minimize instances of surly or unhelpful interactions with customers."
3,"A French inspired \""steakhouse\"" right in the middle of the Las Vegas Strip. We celebrated a birthday meal here looking for something a little different than your typical Vegas restaurant/buffet. It was an enjoyable meal, although not all that memorable.\n\nWe sat down after a long day of traveling and adjusting to the desert heat of Vegas in August and were all pretty famished. Only problem is, after sitting and staring at the menu for probably a good half hour, nobody could decide what sounded good. We couldn't even figure out what we wanted to drink! It's not that the menu didn't have enough variety or options to meet our needs, it was just sort of...uninspiring.\n\nAfter finally placing our order, I ended up with a bowl of the French Onion Soup and the special of the day, braised short ribs served over mashed potatoes with a spicy sauce. The soup was pretty good, served the traditional way in a crock with baguette slices and an overdose of delicious cheese. It was a little sweet for my taste and serve sort of lukewarm (which I think may have been intentional since it was 115 degrees outside...but I still think I would have preferred it hot). The short ribs were good, very tender and the portion size was just right. I could have used some more spice in the dish, although I realize spice to the level that I like spice isn't all that common in French cooking.\n\nAll in all this is a pretty good choice if you're looking for dinner around the Paris hotel. The atmosphere is pleasant (especially if you can get one of the patio tables with a view of the Bellagio fountains) and the food is pretty good and relatively reasonable for its type and location.","a french inspired steakhouse right in the middle of the las vegas strip. we celebrated a birthday meal here looking for something a little different than your typical vegas restaurant buffet. it was an enjoyable meal, although not all that memorable. n nwe sat down after a long day of traveling and adjusting to the desert heat of vegas in august and were all pretty famished. only problem is, after sitting and staring at the menu for probably a good half hour, nobody could decide what sounded good. we couldn't even figure out what we wanted to drink! it's not that the menu didn't have enough variety or options to meet our needs, it was just sort of...uninspiring. n nafter finally placing our order, i ended up with a bowl of the french onion soup and the special of the day, braised short ribs served over mashed potatoes with a spicy sauce. the soup was pretty good, served the traditional way in a crock with baguette slices and an overdose of delicious cheese. it was a little sweet for my taste and serve sort of lukewarm which i think may have been intentional since it was 115 degrees outside...but i still think i would have preferred it hot . the short ribs were good, very tender and the portion size was just right. i could have used some more spice in the dish, although i realize spice to the level that i like spice isn't all that common in french cooking. n nall in all this is a pretty good choice if you're looking for dinner around the paris hotel. the atmosphere is pleasant especially if you can get one of the patio tables with a view of the bellagio fountains and the food is pretty good and relatively reasonable for its type and location.","joy, neutral, disappointment","[INST] A customer left us a 3-star review: 'a french inspired steakhouse right in the middle of the las vegas strip. we celebrated a birthday meal here looking for something a little different than your typical vegas restaurant buffet. it was an enjoyable meal, although not all that memorable. n nwe sat down after a long day of traveling and adjusting to the desert heat of vegas in august and were all pretty famished. only problem is, after sitting and staring at the menu for probably a good half hour, nobody could decide what sounded good. we couldn't even figure out what we wanted to drink! it's not that the menu didn't have enough variety or options to meet our needs, it was just sort of...uninspiring. n nafter finally placing our order, i ended up with a bowl of the french onion soup and the special of the day, braised short ribs served over mashed potatoes with a spicy sauce. the soup was pretty good, served the traditional way in a crock with baguette slices and an overdose of delicious cheese. it was a little sweet for my taste and serve sort of lukewarm which i think may have been intentional since it was 115 degrees outside...but i still think i would have preferred it hot . the short ribs were good, very tender and the portion size was just right. i could have used some more spice in the dish, although i realize spice to the level that i like spice isn't all that common in french cooking. n nall in all this is a pretty good choice if you're looking for dinner around the paris hotel. the atmosphere is pleasant especially if you can get one of the patio tables with a view of the bellagio fountains and the food is pretty good and relatively reasonable for its type and location.' The customer feels joy, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'a french inspired steakhouse right in the middle of the las vegas strip. we celebrated a birthday meal here looking for something a little different than your typical vegas restaurant buffet. it was an enjoyable meal, although not all that memorable. n nwe sat down after a long day of traveling and adjusting to the desert heat of vegas in august and were all pretty famished. only problem is, after sitting and staring at the menu for probably a good half hour, nobody could decide what sounded good. we couldn't even figure out what we wanted to drink! it's not that the menu didn't have enough variety or options to meet our needs, it was just sort of...uninspiring. n nafter finally placing our order, i ended up with a bowl of the french onion soup and the special of the day, braised short ribs served over mashed potatoes with a spicy sauce. the soup was pretty good, served the traditional way in a crock with baguette slices and an overdose of delicious cheese. it was a little sweet for my taste and serve sort of lukewarm which i think may have been intentional since it was 115 degrees outside...but i still think i would have preferred it hot . the short ribs were good, very tender and the portion size was just right. i could have used some more spice in the dish, although i realize spice to the level that i like spice isn't all that common in french cooking. n nall in all this is a pretty good choice if you're looking for dinner around the paris hotel. the atmosphere is pleasant especially if you can get one of the patio tables with a view of the bellagio fountains and the food is pretty good and relatively reasonable for its type and location.' The customer feels joy, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could:

1. Enhance menu variety and inspiration: Offer a more diverse selection of dishes, including options that cater to a wider range of tastes and dietary preferences. This could help reduce decision paralysis and make the menu more appealing.

2. Improve menu presentation: Make the menu more visually appealing and easier to navigate, with clear descriptions and enticing images of the dishes.

3. Speed up service: Reduce the time it takes for customers to decide on their orders by providing friendly and helpful staff who can offer recommendations and answer questions promptly."
3,"I went here with friends and we tried the vegetarian stew and the vegetarian kebab. The stew was too sour and the lentils slightly undercooked. I would not recommend it. However, the kebab was quite good and their zarashk polo was fantastic. Among the appetizers dolmeh were some of the best I have had, but the hummus was ordinary.","i went here with friends and we tried the vegetarian stew and the vegetarian kebab. the stew was too sour and the lentils slightly undercooked. i would not recommend it. however, the kebab was quite good and their zarashk polo was fantastic. among the appetizers dolmeh were some of the best i have had, but the hummus was ordinary.","admiration, disapproval, approval","[INST] A customer left us a 3-star review: 'i went here with friends and we tried the vegetarian stew and the vegetarian kebab. the stew was too sour and the lentils slightly undercooked. i would not recommend it. however, the kebab was quite good and their zarashk polo was fantastic. among the appetizers dolmeh were some of the best i have had, but the hummus was ordinary.' The customer feels admiration, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i went here with friends and we tried the vegetarian stew and the vegetarian kebab. the stew was too sour and the lentils slightly undercooked. i would not recommend it. however, the kebab was quite good and their zarashk polo was fantastic. among the appetizers dolmeh were some of the best i have had, but the hummus was ordinary.' The customer feels admiration, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve the preparation of the vegetarian stew by adjusting the seasoning to reduce sourness and ensure lentils are fully cooked.

2. Maintain the quality of the vegetarian kebab and zarashk polo, as these dishes were well-received.

3. Enhance the hummus recipe to make it more appealing to the customer.

4. Continue offering high-quality appetizers, particularly dolmeh, as they were praised in the review."
3,"When I got to this place I was super stoked, the ambiance was amazing, service for sure is excellent. Food ? Outback is better not worth 100 buckaroos  per plate :) hey but I heard brunch is really good here I'll try it sometime:)","when i got to this place i was super stoked, the ambiance was amazing, service for sure is excellent. food ? outback is better not worth 100 buckaroos per plate hey but i heard brunch is really good here i'll try it sometime","admiration, approval, curiosity","[INST] A customer left us a 3-star review: 'when i got to this place i was super stoked, the ambiance was amazing, service for sure is excellent. food ? outback is better not worth 100 buckaroos per plate hey but i heard brunch is really good here i'll try it sometime' The customer feels admiration, approval, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'when i got to this place i was super stoked, the ambiance was amazing, service for sure is excellent. food ? outback is better not worth 100 buckaroos per plate hey but i heard brunch is really good here i'll try it sometime' The customer feels admiration, approval, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on enhancing the food quality, particularly for dinner, to match the high expectations set by the ambiance and service. Additionally, we could consider offering more competitive pricing for dinner plates, or highlighting the brunch menu as a more cost-effective option that the customer might find appealing. Lastly, we could consider following up with the customer to invite them back for brunch and offer a small discount or complimentary item to encourage a return visit."
3,"I was actually kind of disappointed by the customer service in this Sephora. Granted, it's usually girls who are shopping here and the products that are in stock are of a higher quality than what you would find in a CVS or Walgreens. My fiance was looking for some chapstick and he asked the question of, \""Do you have Burts Bees?\"" The person working gave him a very condescending scoff and said they didn't. She pointed him in the direction of Fresh cosmetics. I think she could have been friendlier, and just given a simple \""Sorry, we don't carry that here.\"" \n\nWe originally entered so I could pick up some Josie Maran argan oil for my skin that was freaking out due to the lack of humidity, and I'm so glad that I was able to find some promptly. I'm also glad that it wasn't sold at a huge markup like I expected everything to be in Vegas.","i was actually kind of disappointed by the customer service in this sephora. granted, it's usually girls who are shopping here and the products that are in stock are of a higher quality than what you would find in a cvs or walgreens. my fiance was looking for some chapstick and he asked the question of, do you have burts bees? the person working gave him a very condescending scoff and said they didn't. she pointed him in the direction of fresh cosmetics. i think she could have been friendlier, and just given a simple sorry, we don't carry that here. n nwe originally entered so i could pick up some josie maran argan oil for my skin that was freaking out due to the lack of humidity, and i'm so glad that i was able to find some promptly. i'm also glad that it wasn't sold at a huge markup like i expected everything to be in vegas.","disappointment, neutral, disapproval","[INST] A customer left us a 3-star review: 'i was actually kind of disappointed by the customer service in this sephora. granted, it's usually girls who are shopping here and the products that are in stock are of a higher quality than what you would find in a cvs or walgreens. my fiance was looking for some chapstick and he asked the question of, do you have burts bees? the person working gave him a very condescending scoff and said they didn't. she pointed him in the direction of fresh cosmetics. i think she could have been friendlier, and just given a simple sorry, we don't carry that here. n nwe originally entered so i could pick up some josie maran argan oil for my skin that was freaking out due to the lack of humidity, and i'm so glad that i was able to find some promptly. i'm also glad that it wasn't sold at a huge markup like i expected everything to be in vegas.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i was actually kind of disappointed by the customer service in this sephora. granted, it's usually girls who are shopping here and the products that are in stock are of a higher quality than what you would find in a cvs or walgreens. my fiance was looking for some chapstick and he asked the question of, do you have burts bees? the person working gave him a very condescending scoff and said they didn't. she pointed him in the direction of fresh cosmetics. i think she could have been friendlier, and just given a simple sorry, we don't carry that here. n nwe originally entered so i could pick up some josie maran argan oil for my skin that was freaking out due to the lack of humidity, and i'm so glad that i was able to find some promptly. i'm also glad that it wasn't sold at a huge markup like i expected everything to be in vegas.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Training: Ensure our staff is well-versed in product knowledge and provides friendly, helpful, and respectful service to all customers, regardless of their gender or the products they are inquiring about.

2. Communication: Train staff to communicate effectively and empathetically, especially when a customer is asking about a product that is not carried in the store. A simple ""I'm sorry, we don't carry that here"" would have been more appropriate in this situation."
3,"It's cool.  It's hip.  It's trendy... and it's WAY too small.  I went there late evening and had to stand in line.  The food was beautiful if not a bit pricey and I very much enjoyed what I had but when it came down to actual taste, it was an OK dessert but no better.  It's just the whole package that I think has people raving.","it's cool. it's hip. it's trendy... and it's way too small. i went there late evening and had to stand in line. the food was beautiful if not a bit pricey and i very much enjoyed what i had but when it came down to actual taste, it was an ok dessert but no better. it's just the whole package that i think has people raving.","joy, admiration, approval","[INST] A customer left us a 3-star review: 'it's cool. it's hip. it's trendy... and it's way too small. i went there late evening and had to stand in line. the food was beautiful if not a bit pricey and i very much enjoyed what i had but when it came down to actual taste, it was an ok dessert but no better. it's just the whole package that i think has people raving.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'it's cool. it's hip. it's trendy... and it's way too small. i went there late evening and had to stand in line. the food was beautiful if not a bit pricey and i very much enjoyed what i had but when it came down to actual taste, it was an ok dessert but no better. it's just the whole package that i think has people raving.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Address the space issue: If the venue is consistently crowded, consider expanding the seating area or increasing the frequency of seatings to reduce waiting times.

2. Improve the seating arrangement: If possible, provide more comfortable seating options to make customers feel more relaxed during their visit.

3. Adjust portion sizes: To accommodate customers who may be hungry, consider offering larger portion sizes or providing an option for additional servings.

4. Review pricing: While the customer appreciated the presentation of the food, they felt it was a bit pricey."
3,"Came on a Thursday afternoon with a Groupon.  We were seated immediately.   Service was excellent.  Ordered the Crab Louie - lots of crab, but it didn't wow me.  No flavor whatsoever to the crab.  Friend who dislikes seafood ordered the steak.  They were thoughtful about asking to butterfly the steak to meet her needs and our need to catch a flight.   Food was only okay.  Good value with Groupon, but I wouldn't want  to pay full price as the taste was just not there.  I did really like the look of the restaurant and want to give a great big shout out to fantastic service.  Would I return?  Probably not.","came on a thursday afternoon with a groupon. we were seated immediately. service was excellent. ordered the crab louie lots of crab, but it didn't wow me. no flavor whatsoever to the crab. friend who dislikes seafood ordered the steak. they were thoughtful about asking to butterfly the steak to meet her needs and our need to catch a flight. food was only okay. good value with groupon, but i wouldn't want to pay full price as the taste was just not there. i did really like the look of the restaurant and want to give a great big shout out to fantastic service. would i return? probably not.","admiration, approval, disapproval","[INST] A customer left us a 3-star review: 'came on a thursday afternoon with a groupon. we were seated immediately. service was excellent. ordered the crab louie lots of crab, but it didn't wow me. no flavor whatsoever to the crab. friend who dislikes seafood ordered the steak. they were thoughtful about asking to butterfly the steak to meet her needs and our need to catch a flight. food was only okay. good value with groupon, but i wouldn't want to pay full price as the taste was just not there. i did really like the look of the restaurant and want to give a great big shout out to fantastic service. would i return? probably not.' The customer feels admiration, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'came on a thursday afternoon with a groupon. we were seated immediately. service was excellent. ordered the crab louie lots of crab, but it didn't wow me. no flavor whatsoever to the crab. friend who dislikes seafood ordered the steak. they were thoughtful about asking to butterfly the steak to meet her needs and our need to catch a flight. food was only okay. good value with groupon, but i wouldn't want to pay full price as the taste was just not there. i did really like the look of the restaurant and want to give a great big shout out to fantastic service. would i return? probably not.' The customer feels admiration, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially encourage a return visit, consider the following actions:

1. Enhance the flavor of the Crab Louie dish: Investigate why the customer felt there was no flavor to the crab. This could involve adjusting seasoning, improving the quality of the crab, or consulting with the chef for suggestions.

2. Offer a complimentary dish: As a gesture of goodwill, offer the customer a complimentary dish featuring a different type of seafood to give them a chance to try something else and potentially change their opinion about the restaurant's seafood offerings."
3,"This place is basically a burger club inside the Cosmo, and I convinced my friends to stop by here after a recommendation from Monica C. I think I didn't enjoy it as much because I was pretty full from my Fat Tuesday, but it was a pretty cool experience. The ambiance is great, although it is pretty loud inside. \n\nThe wait was about 20 minutes on a Friday night. I ordered the Rising Sun, which was a teriyaki burger with avocado and I think fried onions. It was pretty good, but I didn't get a \""burgasm.\"" I liked the shoestring fries. I only ate about half the burger, which was reasonably sized but still not worth 20 bucks. Shakes are around $13 but looked pretty good. For the most expensive burger I have ever had in my life, I don't think it was worth it but for some people I guess its a value deal in Vegas!","this place is basically a burger club inside the cosmo, and i convinced my friends to stop by here after a recommendation from monica c. i think i didn't enjoy it as much because i was pretty full from my fat tuesday, but it was a pretty cool experience. the ambiance is great, although it is pretty loud inside. n nthe wait was about 20 minutes on a friday night. i ordered the rising sun, which was a teriyaki burger with avocado and i think fried onions. it was pretty good, but i didn't get a burgasm. i liked the shoestring fries. i only ate about half the burger, which was reasonably sized but still not worth 20 bucks. shakes are around 13 but looked pretty good. for the most expensive burger i have ever had in my life, i don't think it was worth it but for some people i guess its a value deal in vegas!","admiration, joy, disappointment","[INST] A customer left us a 3-star review: 'this place is basically a burger club inside the cosmo, and i convinced my friends to stop by here after a recommendation from monica c. i think i didn't enjoy it as much because i was pretty full from my fat tuesday, but it was a pretty cool experience. the ambiance is great, although it is pretty loud inside. n nthe wait was about 20 minutes on a friday night. i ordered the rising sun, which was a teriyaki burger with avocado and i think fried onions. it was pretty good, but i didn't get a burgasm. i liked the shoestring fries. i only ate about half the burger, which was reasonably sized but still not worth 20 bucks. shakes are around 13 but looked pretty good. for the most expensive burger i have ever had in my life, i don't think it was worth it but for some people i guess its a value deal in vegas!' The customer feels admiration, joy, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this place is basically a burger club inside the cosmo, and i convinced my friends to stop by here after a recommendation from monica c. i think i didn't enjoy it as much because i was pretty full from my fat tuesday, but it was a pretty cool experience. the ambiance is great, although it is pretty loud inside. n nthe wait was about 20 minutes on a friday night. i ordered the rising sun, which was a teriyaki burger with avocado and i think fried onions. it was pretty good, but i didn't get a burgasm. i liked the shoestring fries. i only ate about half the burger, which was reasonably sized but still not worth 20 bucks. shakes are around 13 but looked pretty good. for the most expensive burger i have ever had in my life, i don't think it was worth it but for some people i guess its a value deal in vegas!' The customer feels admiration, joy, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Reduce wait times: A 20-minute wait on a Friday night might be considered long, especially for a casual dining experience. Consider implementing a system to manage reservations or seating more efficiently.

2. Offer more competitive pricing: The customer felt that the burger was overpriced for the quality they received. Review your pricing strategy and consider offering more value-oriented options or adjusting prices to better align with market standards.

3. Enhance the ambiance: Although the customer appreciated the great ambiance, they mentioned it was loud inside."
3,"Whenever Im in Vegas this is the hotel of choice. I know. Classy.\n\nNot my choice but more like a group decision based on price and room availability.\n\nIts kinda depressing being at this hotel though. Not a lot of eye candy and too many old folks.\n\nIf you are high up and you look down at the pool, you'll see a huge I P logo in the middle of the pool. haha\n\nThere is a great open face prime rib sandwich deal at the restaurant thats on the 3rd or 4th floor. I think it was about $5 for a huge portion.","whenever im in vegas this is the hotel of choice. i know. classy. n nnot my choice but more like a group decision based on price and room availability. n nits kinda depressing being at this hotel though. not a lot of eye candy and too many old folks. n nif you are high up and you look down at the pool, you'll see a huge i p logo in the middle of the pool. haha n nthere is a great open face prime rib sandwich deal at the restaurant thats on the 3rd or 4th floor. i think it was about 5 for a huge portion.","amusement, disappointment, sadness","[INST] A customer left us a 3-star review: 'whenever im in vegas this is the hotel of choice. i know. classy. n nnot my choice but more like a group decision based on price and room availability. n nits kinda depressing being at this hotel though. not a lot of eye candy and too many old folks. n nif you are high up and you look down at the pool, you'll see a huge i p logo in the middle of the pool. haha n nthere is a great open face prime rib sandwich deal at the restaurant thats on the 3rd or 4th floor. i think it was about 5 for a huge portion.' The customer feels amusement, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'whenever im in vegas this is the hotel of choice. i know. classy. n nnot my choice but more like a group decision based on price and room availability. n nits kinda depressing being at this hotel though. not a lot of eye candy and too many old folks. n nif you are high up and you look down at the pool, you'll see a huge i p logo in the middle of the pool. haha n nthere is a great open face prime rib sandwich deal at the restaurant thats on the 3rd or 4th floor. i think it was about 5 for a huge portion.' The customer feels amusement, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Attract a more diverse demographic: To address the customer's concern about the hotel being too old, we could consider implementing strategies to attract a younger and more diverse clientele. This could include updating the hotel's decor, offering more activities and events catering to a younger audience, and promoting the hotel to a wider range of travelers.

2. Enhance the overall ambiance: To make the hotel feel less depressing, we could work on improving the overall atmosphere and aesthetics of the property."
3,"My boyfriend and I came in for dinner on a usual Friday night. We were seated towards the back of the dining room, and were thirsty and hungry. I had the house Pinot Gris and he had a beer. There was no bread service, but there were a good variety of appetizers on the menu. We started with the bruchetta, the pick 2 for $6.95 and got the apple and fig jam and tomato, basil, evoo, and mozz. The bruchetta was good, maybe for me the best part of the meal.\n\nFor the entrees, I had the chicken with pesto bowties and it was okay, I felt the sauce was kind of heavy and had too much of a pesto and cream flavor for me; but it could be I personally thought it was too heavy. My boyfriend had cheese and crackers (yes, he loves cheese and cracks enough to have it as an entree); and his was good but the server didn't identify the cheeses when he dropped it off. I know, I know.. we should know what cheeses we picked, but at some point if you have 3 white cheeses in front of you- its tough to know which is which. The cheese to meat ratio was very low; there definitely could have been more cheese to go with the varities of prochutto, salami and (fill in the meat I forgot here). The cheese plate came with bread. \nThe service was okay, not spectacular. The young lady we had serving the table did a nice job but had an attitude. Definitely worth a try for the vibe and nice location in Old Town. I will probably continue comig back for late night drinks, and maybe sample a dessert next time.","my boyfriend and i came in for dinner on a usual friday night. we were seated towards the back of the dining room, and were thirsty and hungry. i had the house pinot gris and he had a beer. there was no bread service, but there were a good variety of appetizers on the menu. we started with the bruchetta, the pick 2 for 6.95 and got the apple and fig jam and tomato, basil, evoo, and mozz. the bruchetta was good, maybe for me the best part of the meal. n nfor the entrees, i had the chicken with pesto bowties and it was okay, i felt the sauce was kind of heavy and had too much of a pesto and cream flavor for me but it could be i personally thought it was too heavy. my boyfriend had cheese and crackers yes, he loves cheese and cracks enough to have it as an entree and his was good but the server didn't identify the cheeses when he dropped it off. i know, i know.. we should know what cheeses we picked, but at some point if you have 3 white cheeses in front of you its tough to know which is which. the cheese to meat ratio was very low there definitely could have been more cheese to go with the varities of prochutto, salami and fill in the meat i forgot here . the cheese plate came with bread. nthe service was okay, not spectacular. the young lady we had serving the table did a nice job but had an attitude. definitely worth a try for the vibe and nice location in old town. i will probably continue comig back for late night drinks, and maybe sample a dessert next time.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'my boyfriend and i came in for dinner on a usual friday night. we were seated towards the back of the dining room, and were thirsty and hungry. i had the house pinot gris and he had a beer. there was no bread service, but there were a good variety of appetizers on the menu. we started with the bruchetta, the pick 2 for 6.95 and got the apple and fig jam and tomato, basil, evoo, and mozz. the bruchetta was good, maybe for me the best part of the meal. n nfor the entrees, i had the chicken with pesto bowties and it was okay, i felt the sauce was kind of heavy and had too much of a pesto and cream flavor for me but it could be i personally thought it was too heavy. my boyfriend had cheese and crackers yes, he loves cheese and cracks enough to have it as an entree and his was good but the server didn't identify the cheeses when he dropped it off. i know, i know.. we should know what cheeses we picked, but at some point if you have 3 white cheeses in front of you its tough to know which is which. the cheese to meat ratio was very low there definitely could have been more cheese to go with the varities of prochutto, salami and fill in the meat i forgot here . the cheese plate came with bread. nthe service was okay, not spectacular. the young lady we had serving the table did a nice job but had an attitude. definitely worth a try for the vibe and nice location in old town. i will probably continue comig back for late night drinks, and maybe sample a dessert next time.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'my boyfriend and i came in for dinner on a usual friday night. we were seated towards the back of the dining room, and were thirsty and hungry. i had the house pinot gris and he had a beer. there was no bread service, but there were a good variety of appetizers on the menu. we started with the bruchetta, the pick 2 for 6.95 and got the apple and fig jam and tomato, basil, evoo, and mozz. the bruchetta was good, maybe for me the best part of the meal. n nfor the entrees, i had the chicken with pesto bowties and it was okay, i felt the sauce was kind of heavy and had too much of a pesto and cream flavor for me but it could be i personally thought it was too heavy. my boyfriend had cheese and crackers yes, he loves cheese and cracks enough to have it as an entree and his was good but the server didn't identify the cheeses when he dropped it off. i know, i know.. we should know what cheeses we picked, but at some point if you have 3 white cheeses in front of you its tough to know which is which. the cheese to meat ratio was very low there definitely could have been more cheese to go with the varities of prochutto, salami and fill in the meat i forgot here . the cheese plate came with bread. nthe service was okay, not spectacular. the young lady we had serving the table did a nice job but had an attitude. definitely worth a try for the vibe and nice location in old town. i will probably continue comig back for late night drinks, and maybe sample a dessert next time.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Improve bread service: Offer complimentary bread or bread service to all customers upon seating.

2. Enhance appetizer offerings: Offer a selection of breads, olives, or other accompaniments with appetizers to complement the meal.

3. Provide clearer menu descriptions: Clarify the flavors and ingredients in menu items, especially those with strong or dominant flavors like the pesto and cream sauce in the chicken dish.

4. Identify cheeses on cheese plates: Ensure servers are knowledgeable about the cheeses on the cheese plate and can provide information to customers upon request."
3,"It was an average restaurant. Mill gravy is to sweet and as other reviewer stated needs more pepper and really could use chunks of sausage. The smoked sausage was very good, would love the gravy with it in it. For breakfast the price is right. Service was great I'd give our girl a 5 star as she was prompt and nice, took good care of her customers. Our food was delivered very very fast I was shocked.","it was an average restaurant. mill gravy is to sweet and as other reviewer stated needs more pepper and really could use chunks of sausage. the smoked sausage was very good, would love the gravy with it in it. for breakfast the price is right. service was great i'd give our girl a 5 star as she was prompt and nice, took good care of her customers. our food was delivered very very fast i was shocked.","admiration, approval, love","[INST] A customer left us a 3-star review: 'it was an average restaurant. mill gravy is to sweet and as other reviewer stated needs more pepper and really could use chunks of sausage. the smoked sausage was very good, would love the gravy with it in it. for breakfast the price is right. service was great i'd give our girl a 5 star as she was prompt and nice, took good care of her customers. our food was delivered very very fast i was shocked.' The customer feels admiration, approval, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'it was an average restaurant. mill gravy is to sweet and as other reviewer stated needs more pepper and really could use chunks of sausage. the smoked sausage was very good, would love the gravy with it in it. for breakfast the price is right. service was great i'd give our girl a 5 star as she was prompt and nice, took good care of her customers. our food was delivered very very fast i was shocked.' The customer feels admiration, approval, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Mill Gravy: Adjust the sweetness level and add more pepper and chunks of sausage to make it more flavorful, especially for those who prefer a savory gravy.

2. Mill Gravy with Smoked Sausage: Consider incorporating the smoked sausage into the gravy to create a more cohesive dish that the customer seems to prefer.

3. Menu Pricing: Maintain the competitive pricing for breakfast items, as the customer appreciates the value."
3,Thank goodness for a reservation because this place was filling up pretty quickly. We still had to wait about 10 or so mins but all in all not to bad.  I met up with my teammates before heading out for a day of shopping for our victory outfits and we were not disappointed. The service was good and the food was pretty good as well. I loved the sweet potato tots that came with my two eggs over medium and two slices of extra crispy bacon. I was bummed to hear that they didn't have any other jelly flavor but strawberry ( I am a grape jelly lover lol). My teammates enjoyed their dishes as well and our waiter even split the checks for us. Score. I will be coming back again to try some other options on their menu soon.,thank goodness for a reservation because this place was filling up pretty quickly. we still had to wait about 10 or so mins but all in all not to bad. i met up with my teammates before heading out for a day of shopping for our victory outfits and we were not disappointed. the service was good and the food was pretty good as well. i loved the sweet potato tots that came with my two eggs over medium and two slices of extra crispy bacon. i was bummed to hear that they didn't have any other jelly flavor but strawberry i am a grape jelly lover lol . my teammates enjoyed their dishes as well and our waiter even split the checks for us. score. i will be coming back again to try some other options on their menu soon.,"joy, amusement, admiration","[INST] A customer left us a 3-star review: 'thank goodness for a reservation because this place was filling up pretty quickly. we still had to wait about 10 or so mins but all in all not to bad. i met up with my teammates before heading out for a day of shopping for our victory outfits and we were not disappointed. the service was good and the food was pretty good as well. i loved the sweet potato tots that came with my two eggs over medium and two slices of extra crispy bacon. i was bummed to hear that they didn't have any other jelly flavor but strawberry i am a grape jelly lover lol . my teammates enjoyed their dishes as well and our waiter even split the checks for us. score. i will be coming back again to try some other options on their menu soon.' The customer feels joy, amusement, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'thank goodness for a reservation because this place was filling up pretty quickly. we still had to wait about 10 or so mins but all in all not to bad. i met up with my teammates before heading out for a day of shopping for our victory outfits and we were not disappointed. the service was good and the food was pretty good as well. i loved the sweet potato tots that came with my two eggs over medium and two slices of extra crispy bacon. i was bummed to hear that they didn't have any other jelly flavor but strawberry i am a grape jelly lover lol . my teammates enjoyed their dishes as well and our waiter even split the checks for us. score. i will be coming back again to try some other options on their menu soon.' The customer feels joy, amusement, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Reduce waiting time: Although the customer found the wait ""not too bad,"" aim for a more efficient seating process to minimize wait times.

2. Expand jelly flavors: Offer a wider variety of jelly flavors, including grape, to cater to diverse customer preferences.

3. Enhance menu offerings: Encourage the kitchen team to explore new menu items and options, giving customers more choices when they return.

4. Personalize service: Train staff to ask about customer preferences, such as jelly flavor, to make them feel valued and appreciated."
3,"I'd give this 3.5 stars. \n\nIt's everything you would expect in your run-of-the-mill Mexican restaurant. Free chips n salsa and a HUGE menu with all your classic combinations of the dame handful of ingredients. Reasonably priced for the large portions you get and the quality is good. \n\nMostly, If you are craving solid Mexican food this is a great, clean, comfortable option. Nothing too fancy or high end. Just solid Mexican!","i'd give this 3.5 stars. n nit's everything you would expect in your run of the mill mexican restaurant. free chips n salsa and a huge menu with all your classic combinations of the dame handful of ingredients. reasonably priced for the large portions you get and the quality is good. n nmostly, if you are craving solid mexican food this is a great, clean, comfortable option. nothing too fancy or high end. just solid mexican!","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'i'd give this 3.5 stars. n nit's everything you would expect in your run of the mill mexican restaurant. free chips n salsa and a huge menu with all your classic combinations of the dame handful of ingredients. reasonably priced for the large portions you get and the quality is good. n nmostly, if you are craving solid mexican food this is a great, clean, comfortable option. nothing too fancy or high end. just solid mexican!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i'd give this 3.5 stars. n nit's everything you would expect in your run of the mill mexican restaurant. free chips n salsa and a huge menu with all your classic combinations of the dame handful of ingredients. reasonably priced for the large portions you get and the quality is good. n nmostly, if you are craving solid mexican food this is a great, clean, comfortable option. nothing too fancy or high end. just solid mexican!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Enhance the ambiance: Although the customer appreciates the cleanliness and comfort, they might appreciate a more unique or upgraded atmosphere that sets us apart from a ""run of the mill Mexican restaurant.""

2. Offer a wider variety of ingredients: While the customer is satisfied with the classic combinations, they might appreciate more options to customize their dishes with a broader selection of ingredients.

3. Consider offering half-star ratings: To better reflect the customer's experience, we could implement a half-star rating system to accommodate more precise feedback."
3,"Not too bad!  Been to this location several times, still have not loved it yet.  \n\nThe antipasta platter was ok.  The mozzarella was good; the brushette had too much pesto; and calamari was not crispy enough.  The chicken marsala was ok too.  I tasted more of the grill of the chicken than the marsala sauce.  The mash potatoes were good.    I should have stuck to my usual pasta carrabba.  \n\nThe service is always excellent!","not too bad! been to this location several times, still have not loved it yet. n nthe antipasta platter was ok. the mozzarella was good the brushette had too much pesto and calamari was not crispy enough. the chicken marsala was ok too. i tasted more of the grill of the chicken than the marsala sauce. the mash potatoes were good. i should have stuck to my usual pasta carrabba. n nthe service is always excellent!","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'not too bad! been to this location several times, still have not loved it yet. n nthe antipasta platter was ok. the mozzarella was good the brushette had too much pesto and calamari was not crispy enough. the chicken marsala was ok too. i tasted more of the grill of the chicken than the marsala sauce. the mash potatoes were good. i should have stuck to my usual pasta carrabba. n nthe service is always excellent!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'not too bad! been to this location several times, still have not loved it yet. n nthe antipasta platter was ok. the mozzarella was good the brushette had too much pesto and calamari was not crispy enough. the chicken marsala was ok too. i tasted more of the grill of the chicken than the marsala sauce. the mash potatoes were good. i should have stuck to my usual pasta carrabba. n nthe service is always excellent!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Balance the flavors in our dishes, particularly the antipasta platter and bruschetta, as the customer felt the pesto was too dominant.

2. Enhance the crispiness of the calamari to meet the customer's preference.

3. Improve the balance between the grill flavor and marsala sauce in the chicken marsala dish to allow the marsala sauce to shine more prominently.

4. Consider the customer's preference for pasta dishes, as they mentioned enjoying their usual pasta Carrabba."
3,"I wanted this place to be better than it was. It has so much promise. Soup, salads, sandwiches. Their little desserts are so tantalizing. But, it was just so boring. \n\nI got the California chicken sandwich and it didn't taste like much of anything. The minestrone was a miss. The little pudding cup (salted caramel?) was so overly sweet and sugary. The salad had nuts and strawberries and it was good but over dressed. The grilled cheese sandwich was the only thing that was really tasty. \n\nLike I said, I really wanted to like it. Maybe I just got the wrong things. I will try again soon.","i wanted this place to be better than it was. it has so much promise. soup, salads, sandwiches. their little desserts are so tantalizing. but, it was just so boring. n ni got the california chicken sandwich and it didn't taste like much of anything. the minestrone was a miss. the little pudding cup salted caramel? was so overly sweet and sugary. the salad had nuts and strawberries and it was good but over dressed. the grilled cheese sandwich was the only thing that was really tasty. n nlike i said, i really wanted to like it. maybe i just got the wrong things. i will try again soon.","disappointment, desire, neutral","[INST] A customer left us a 3-star review: 'i wanted this place to be better than it was. it has so much promise. soup, salads, sandwiches. their little desserts are so tantalizing. but, it was just so boring. n ni got the california chicken sandwich and it didn't taste like much of anything. the minestrone was a miss. the little pudding cup salted caramel? was so overly sweet and sugary. the salad had nuts and strawberries and it was good but over dressed. the grilled cheese sandwich was the only thing that was really tasty. n nlike i said, i really wanted to like it. maybe i just got the wrong things. i will try again soon.' The customer feels disappointment, desire, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i wanted this place to be better than it was. it has so much promise. soup, salads, sandwiches. their little desserts are so tantalizing. but, it was just so boring. n ni got the california chicken sandwich and it didn't taste like much of anything. the minestrone was a miss. the little pudding cup salted caramel? was so overly sweet and sugary. the salad had nuts and strawberries and it was good but over dressed. the grilled cheese sandwich was the only thing that was really tasty. n nlike i said, i really wanted to like it. maybe i just got the wrong things. i will try again soon.' The customer feels disappointment, desire, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the flavor profiles of our dishes, particularly the California chicken sandwich and minestrone soup. We could consider adjusting seasonings and ingredients to make them more flavorful. Additionally, we should ensure that our salads are properly dressed and not overly sweet, as mentioned in the review. Lastly, we could aim to maintain consistency in taste across all our menu items, starting with the popular grilled cheese sandwich. A follow-up visit and a personalized conversation with the customer could help identify any specific preferences or expectations that we can cater to in the future."
3,"Shelter is a charity shop, so I feel a little politically incorrect bashing it, but my complaints are totally aesthetic. The other ones on the street, namely Oxfam, Cancer Research and Barnado's are so much nicer to look at!  One the one hand, the other stores may just be better at concealing the fact that all these products have been owned by someone else (a fact I'm sadly not too comfortable with) but it'd also help if Shelter was a little bit better organised. \nWhat it does have going for it is that it's not as strict on what it sells, so you could leave with anything from a tunic made in India (I did!), some cooking utensils, a book, or a colourfully sequined hat!","shelter is a charity shop, so i feel a little politically incorrect bashing it, but my complaints are totally aesthetic. the other ones on the street, namely oxfam, cancer research and barnado's are so much nicer to look at! one the one hand, the other stores may just be better at concealing the fact that all these products have been owned by someone else a fact i'm sadly not too comfortable with but it'd also help if shelter was a little bit better organised. nwhat it does have going for it is that it's not as strict on what it sells, so you could leave with anything from a tunic made in india i did! , some cooking utensils, a book, or a colourfully sequined hat!","sadness, neutral, disappointment","[INST] A customer left us a 3-star review: 'shelter is a charity shop, so i feel a little politically incorrect bashing it, but my complaints are totally aesthetic. the other ones on the street, namely oxfam, cancer research and barnado's are so much nicer to look at! one the one hand, the other stores may just be better at concealing the fact that all these products have been owned by someone else a fact i'm sadly not too comfortable with but it'd also help if shelter was a little bit better organised. nwhat it does have going for it is that it's not as strict on what it sells, so you could leave with anything from a tunic made in india i did! , some cooking utensils, a book, or a colourfully sequined hat!' The customer feels sadness, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'shelter is a charity shop, so i feel a little politically incorrect bashing it, but my complaints are totally aesthetic. the other ones on the street, namely oxfam, cancer research and barnado's are so much nicer to look at! one the one hand, the other stores may just be better at concealing the fact that all these products have been owned by someone else a fact i'm sadly not too comfortable with but it'd also help if shelter was a little bit better organised. nwhat it does have going for it is that it's not as strict on what it sells, so you could leave with anything from a tunic made in india i did! , some cooking utensils, a book, or a colourfully sequined hat!' The customer feels sadness, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Aesthetics: Enhance the store's visual appeal to make it more appealing and inviting, similar to other charity shops mentioned in the review. This could involve reorganizing the store layout, improving signage, and ensuring a consistent and attractive presentation of merchandise.

2. Organization: Improve the overall organization of the store, making it easier for customers to navigate and find items. This could involve implementing a more systematic approach to merchandise placement, categorizing items more effectively, and ensuring that the store is clean and tidy."
3,The wings here are amazing. Other menu items like onion rings or fried mushrooms... not so amazing. This place has character. You feel like you need a tetanus shot after you leave. The staff are friendly and most likely prison parolees. Get your order to go and you'll be happy. There be strange people that frequent this place.,the wings here are amazing. other menu items like onion rings or fried mushrooms... not so amazing. this place has character. you feel like you need a tetanus shot after you leave. the staff are friendly and most likely prison parolees. get your order to go and you'll be happy. there be strange people that frequent this place.,"admiration, approval, joy","[INST] A customer left us a 3-star review: 'the wings here are amazing. other menu items like onion rings or fried mushrooms... not so amazing. this place has character. you feel like you need a tetanus shot after you leave. the staff are friendly and most likely prison parolees. get your order to go and you'll be happy. there be strange people that frequent this place.' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the wings here are amazing. other menu items like onion rings or fried mushrooms... not so amazing. this place has character. you feel like you need a tetanus shot after you leave. the staff are friendly and most likely prison parolees. get your order to go and you'll be happy. there be strange people that frequent this place.' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the quality and consistency of our non-wing menu items, ensuring a cleaner environment to reduce the need for a tetanus shot mention, and providing a more welcoming atmosphere that may alleviate any concerns about the staff. Offering a takeout option, as suggested, may also contribute to the customer's satisfaction. Additionally, addressing the comment about the establishment having character could be an opportunity to embrace and highlight the unique aspects of our restaurant that make it special for our customers."
3,"Was mostly disappointed here.  Had heard good things, but the pizza was mostly uninspiring.  The crust was bland... and too dense/hard/chewy.  I appreciate light and airy crusts and that was what I was expecting, but really nothing like it came through.  The fig appetizer was delicious, but otherwise not really worth the $$ I spent.","was mostly disappointed here. had heard good things, but the pizza was mostly uninspiring. the crust was bland... and too dense hard chewy. i appreciate light and airy crusts and that was what i was expecting, but really nothing like it came through. the fig appetizer was delicious, but otherwise not really worth the i spent.","disappointment, admiration, disapproval","[INST] A customer left us a 3-star review: 'was mostly disappointed here. had heard good things, but the pizza was mostly uninspiring. the crust was bland... and too dense hard chewy. i appreciate light and airy crusts and that was what i was expecting, but really nothing like it came through. the fig appetizer was delicious, but otherwise not really worth the i spent.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'was mostly disappointed here. had heard good things, but the pizza was mostly uninspiring. the crust was bland... and too dense hard chewy. i appreciate light and airy crusts and that was what i was expecting, but really nothing like it came through. the fig appetizer was delicious, but otherwise not really worth the i spent.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve the pizza crust: Make it lighter, airier, and less dense. This could involve adjusting the recipe or baking technique.

2. Enhance the pizza toppings: Ensure that the pizza is more inspiring by using high-quality ingredients and experimenting with unique flavor combinations.

3. Consistency: Ensure that the quality of the food is consistent across all orders to meet customer expectations.

4. Communicate expectations: Clearly communicate the taste and texture of the pizza to customers, especially those who appreciate light and airy crusts, to manage their expectations."
3,"Costco is great for certain occasions.\n\nIf I'm having a party...\nBig back of tortilla chips and salsa. Check. \nYummy Yummy cake. Check. \nBurgers and buns. Check. \nBOOZE. Double check. \n\nThe alcohol is the best part. Hard liquor at least...It comes in sets, so if you only need one bottle then don't come here. I also like to get my vitamins and my fruit bars here. Only because I eat them on a daily basis. I will look through the dvd's and books, but it's a hit or miss. \n\nBesides that though...who really needs a big o tub a mayo, 500 cans of tuna, or enough lettuce to make a tossed salad in my tub. I'm only one person...This place is great for large families and organizations, though. Or people like my mom.","costco is great for certain occasions. n nif i'm having a party... nbig back of tortilla chips and salsa. check. nyummy yummy cake. check. nburgers and buns. check. nbooze. double check. n nthe alcohol is the best part. hard liquor at least...it comes in sets, so if you only need one bottle then don't come here. i also like to get my vitamins and my fruit bars here. only because i eat them on a daily basis. i will look through the dvd's and books, but it's a hit or miss. n nbesides that though...who really needs a big o tub a mayo, 500 cans of tuna, or enough lettuce to make a tossed salad in my tub. i'm only one person...this place is great for large families and organizations, though. or people like my mom.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'costco is great for certain occasions. n nif i'm having a party... nbig back of tortilla chips and salsa. check. nyummy yummy cake. check. nburgers and buns. check. nbooze. double check. n nthe alcohol is the best part. hard liquor at least...it comes in sets, so if you only need one bottle then don't come here. i also like to get my vitamins and my fruit bars here. only because i eat them on a daily basis. i will look through the dvd's and books, but it's a hit or miss. n nbesides that though...who really needs a big o tub a mayo, 500 cans of tuna, or enough lettuce to make a tossed salad in my tub. i'm only one person...this place is great for large families and organizations, though. or people like my mom.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'costco is great for certain occasions. n nif i'm having a party... nbig back of tortilla chips and salsa. check. nyummy yummy cake. check. nburgers and buns. check. nbooze. double check. n nthe alcohol is the best part. hard liquor at least...it comes in sets, so if you only need one bottle then don't come here. i also like to get my vitamins and my fruit bars here. only because i eat them on a daily basis. i will look through the dvd's and books, but it's a hit or miss. n nbesides that though...who really needs a big o tub a mayo, 500 cans of tuna, or enough lettuce to make a tossed salad in my tub. i'm only one person...this place is great for large families and organizations, though. or people like my mom.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Offer more variety in alcohol selection, particularly for individual purchases.
2. Highlight the convenience of Costco for daily essentials like vitamins and fruit bars.
3. Provide clearer signage or information about product sizes, especially for bulk items, to help customers make informed decisions based on their needs.
4. Consider offering a more diverse selection of items that might appeal to individual customers, rather than focusing solely on bulk purchases.
5. Improve the DVD and book section to increase the hit rate for customers looking for these items."
3,"As a patron who's never attended this place on a weekend, I've never had to pay an $8 cover charge. It is a brand spanking new establishment though and isn't that unisex bathroom with the raised sinks worth the ridiculous cover charge?\n\nIn addition to the unisex bathroom, which works rather well, I've never seen bleachers in a nightclub either. They escalate to the right of the dancefloor and make for good seating.\n\nThis is really a Scotttsdale looking club stuck in the middle of Indian School 7th Avenueish Phoenix. It's a bit out of place, but I think it's trying to appeal to a niche crowd and not an Old Town crowd. \nI think it's slowly becoming the new Palazzo/Transylvania. \n\nThe DeeJay booth is perched above the bar. If you want to put in a request you may have to text it to him because going behind the bar, much less up the stairs, is prohibited. \n\nWednesdays are getting more and more crowded. I'm going to have to check it out on a different night to give it a true review, but I wouldn't pay $8 to go in there on any night unless there was a recognizeable live performer inside.\n\nStill, a creative, modern design makes this place intruiging and the sunken dancefloor with elevated spaces for the \""look at me\"" crowd is appealing.","as a patron who's never attended this place on a weekend, i've never had to pay an 8 cover charge. it is a brand spanking new establishment though and isn't that unisex bathroom with the raised sinks worth the ridiculous cover charge? n nin addition to the unisex bathroom, which works rather well, i've never seen bleachers in a nightclub either. they escalate to the right of the dancefloor and make for good seating. n nthis is really a scotttsdale looking club stuck in the middle of indian school 7th avenueish phoenix. it's a bit out of place, but i think it's trying to appeal to a niche crowd and not an old town crowd. ni think it's slowly becoming the new palazzo transylvania. n nthe deejay booth is perched above the bar. if you want to put in a request you may have to text it to him because going behind the bar, much less up the stairs, is prohibited. n nwednesdays are getting more and more crowded. i'm going to have to check it out on a different night to give it a true review, but i wouldn't pay 8 to go in there on any night unless there was a recognizeable live performer inside. n nstill, a creative, modern design makes this place intruiging and the sunken dancefloor with elevated spaces for the look at me crowd is appealing.","neutral, disapproval, annoyance","[INST] A customer left us a 3-star review: 'as a patron who's never attended this place on a weekend, i've never had to pay an 8 cover charge. it is a brand spanking new establishment though and isn't that unisex bathroom with the raised sinks worth the ridiculous cover charge? n nin addition to the unisex bathroom, which works rather well, i've never seen bleachers in a nightclub either. they escalate to the right of the dancefloor and make for good seating. n nthis is really a scotttsdale looking club stuck in the middle of indian school 7th avenueish phoenix. it's a bit out of place, but i think it's trying to appeal to a niche crowd and not an old town crowd. ni think it's slowly becoming the new palazzo transylvania. n nthe deejay booth is perched above the bar. if you want to put in a request you may have to text it to him because going behind the bar, much less up the stairs, is prohibited. n nwednesdays are getting more and more crowded. i'm going to have to check it out on a different night to give it a true review, but i wouldn't pay 8 to go in there on any night unless there was a recognizeable live performer inside. n nstill, a creative, modern design makes this place intruiging and the sunken dancefloor with elevated spaces for the look at me crowd is appealing.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'as a patron who's never attended this place on a weekend, i've never had to pay an 8 cover charge. it is a brand spanking new establishment though and isn't that unisex bathroom with the raised sinks worth the ridiculous cover charge? n nin addition to the unisex bathroom, which works rather well, i've never seen bleachers in a nightclub either. they escalate to the right of the dancefloor and make for good seating. n nthis is really a scotttsdale looking club stuck in the middle of indian school 7th avenueish phoenix. it's a bit out of place, but i think it's trying to appeal to a niche crowd and not an old town crowd. ni think it's slowly becoming the new palazzo transylvania. n nthe deejay booth is perched above the bar. if you want to put in a request you may have to text it to him because going behind the bar, much less up the stairs, is prohibited. n nwednesdays are getting more and more crowded. i'm going to have to check it out on a different night to give it a true review, but i wouldn't pay 8 to go in there on any night unless there was a recognizeable live performer inside. n nstill, a creative, modern design makes this place intruiging and the sunken dancefloor with elevated spaces for the look at me crowd is appealing.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Address the cover charge issue: Review the pricing strategy for weekends and consider offering a discount or promotional offer for first-time visitors or regular patrons.

2. Improve communication: Make it clearer that going behind the bar or up the stairs to the DJ booth is prohibited, and provide alternative methods for making song requests, such as a designated request box or a more accessible way to text the DJ.

3. Enhance the overall atmosphere: Consider adjusting the decor and ambiance to better fit the surrounding neighborhood and appeal to a wider audience."
3,"We got here around 7:30 on a Thursday night. They were:\n\n1. Out of al pastor meat\n2. Out of chicken meat\n3. Only had enough to make 1 small cochata drink.\n\nThis considerably dampened our dining plans. Nonetheless, we ordered 2 regular size carne asada burritos and the last remaining cochata. \n\nThe cochata's horchata component was literally scraped from the bottom of the barrel. As a result, I couldn't taste much horchata flavor. Instead, I tasted more of a vague creaminess with a lot of grit from the bottom-of-the-barrel cinnamon and rice particles. The coffee component was fine. It had a smooth flavor. \n\nThe carne asada burritos were quite flavorful. I enjoyed the marinade the carne asada was in, and there was also a little bit of guacamole and some pico de gallo in the burrito. It came with a small cup of salsa, which looked like it would be good, but tasted bland and watery.\n\nService was decent and our burritos were made in no time. We got our order to go and along with the cup of salsa, our brown paper sack came with a baggie of lime, radish, and cucumber, and a plethora of napkins.\n\nHopefully next time if I'm in the mood for America's Taco Shop again they won't be out of most of the main meat components of their menu!","we got here around 7 30 on a thursday night. they were n n1. out of al pastor meat n2. out of chicken meat n3. only had enough to make 1 small cochata drink. n nthis considerably dampened our dining plans. nonetheless, we ordered 2 regular size carne asada burritos and the last remaining cochata. n nthe cochata's horchata component was literally scraped from the bottom of the barrel. as a result, i couldn't taste much horchata flavor. instead, i tasted more of a vague creaminess with a lot of grit from the bottom of the barrel cinnamon and rice particles. the coffee component was fine. it had a smooth flavor. n nthe carne asada burritos were quite flavorful. i enjoyed the marinade the carne asada was in, and there was also a little bit of guacamole and some pico de gallo in the burrito. it came with a small cup of salsa, which looked like it would be good, but tasted bland and watery. n nservice was decent and our burritos were made in no time. we got our order to go and along with the cup of salsa, our brown paper sack came with a baggie of lime, radish, and cucumber, and a plethora of napkins. n nhopefully next time if i'm in the mood for america's taco shop again they won't be out of most of the main meat components of their menu!","neutral, disappointment, disapproval","[INST] A customer left us a 3-star review: 'we got here around 7 30 on a thursday night. they were n n1. out of al pastor meat n2. out of chicken meat n3. only had enough to make 1 small cochata drink. n nthis considerably dampened our dining plans. nonetheless, we ordered 2 regular size carne asada burritos and the last remaining cochata. n nthe cochata's horchata component was literally scraped from the bottom of the barrel. as a result, i couldn't taste much horchata flavor. instead, i tasted more of a vague creaminess with a lot of grit from the bottom of the barrel cinnamon and rice particles. the coffee component was fine. it had a smooth flavor. n nthe carne asada burritos were quite flavorful. i enjoyed the marinade the carne asada was in, and there was also a little bit of guacamole and some pico de gallo in the burrito. it came with a small cup of salsa, which looked like it would be good, but tasted bland and watery. n nservice was decent and our burritos were made in no time. we got our order to go and along with the cup of salsa, our brown paper sack came with a baggie of lime, radish, and cucumber, and a plethora of napkins. n nhopefully next time if i'm in the mood for america's taco shop again they won't be out of most of the main meat components of their menu!' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'we got here around 7 30 on a thursday night. they were n n1. out of al pastor meat n2. out of chicken meat n3. only had enough to make 1 small cochata drink. n nthis considerably dampened our dining plans. nonetheless, we ordered 2 regular size carne asada burritos and the last remaining cochata. n nthe cochata's horchata component was literally scraped from the bottom of the barrel. as a result, i couldn't taste much horchata flavor. instead, i tasted more of a vague creaminess with a lot of grit from the bottom of the barrel cinnamon and rice particles. the coffee component was fine. it had a smooth flavor. n nthe carne asada burritos were quite flavorful. i enjoyed the marinade the carne asada was in, and there was also a little bit of guacamole and some pico de gallo in the burrito. it came with a small cup of salsa, which looked like it would be good, but tasted bland and watery. n nservice was decent and our burritos were made in no time. we got our order to go and along with the cup of salsa, our brown paper sack came with a baggie of lime, radish, and cucumber, and a plethora of napkins. n nhopefully next time if i'm in the mood for america's taco shop again they won't be out of most of the main meat components of their menu!' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Inventory Management: Ensure that we have sufficient stock of popular items like al pastor meat and chicken meat to avoid running out during peak hours.

2. Quality Control: Improve the quality of the horchata by ensuring it is properly mixed and not scraped from the bottom of the barrel. This will enhance the flavor and reduce the gritty texture.

3. Salsa Improvement: Work on improving the taste of the salsa to make it more flavorful and less watery."
3,"3.5 stars, not the 2.5 that I was expecting.\n\nI was pleasantly surprised. With all the terrible reviews, I wanted to stay away...but sometimes, you gotta take a chance. I dove in head first with my friend last night, and it was none too shabby. \n\nFirst, let me say that they are definitely paying attention to their reviews on Yelp because the service was spot on. It was fast, friendly, and the manager came over to see how we were doing. A-OK in my book!\n\nI ordered turkey meatballs with pesto, and melted the cheese on top. The meatballs were tasty and the pesto was delicious, too. It was a creamy pesto, though, not usually my favorite, but it was alright.\n\nThe major gripe I have about the place is the prices: $9 for meatballs, fine. But saying that they come with french bread when they literally come with one piece of crostini is not cool. $3.50 for a soda, absurd! $1.50 for cheese on top of the meatballs, mmmno. And finally, $7 for a side of garlic parmesan fries? I want fries dipped in golden ketchup for that price. It was not worth it. \n\nStick with the meatballs, sans cheese, skip the garlic fries, and just drink water and you'll have a great time.","3.5 stars, not the 2.5 that i was expecting. n ni was pleasantly surprised. with all the terrible reviews, i wanted to stay away...but sometimes, you gotta take a chance. i dove in head first with my friend last night, and it was none too shabby. n nfirst, let me say that they are definitely paying attention to their reviews on yelp because the service was spot on. it was fast, friendly, and the manager came over to see how we were doing. a ok in my book! n ni ordered turkey meatballs with pesto, and melted the cheese on top. the meatballs were tasty and the pesto was delicious, too. it was a creamy pesto, though, not usually my favorite, but it was alright. n nthe major gripe i have about the place is the prices 9 for meatballs, fine. but saying that they come with french bread when they literally come with one piece of crostini is not cool. 3.50 for a soda, absurd! 1.50 for cheese on top of the meatballs, mmmno. and finally, 7 for a side of garlic parmesan fries? i want fries dipped in golden ketchup for that price. it was not worth it. n nstick with the meatballs, sans cheese, skip the garlic fries, and just drink water and you'll have a great time.","surprise, neutral, realization","[INST] A customer left us a 3-star review: '3.5 stars, not the 2.5 that i was expecting. n ni was pleasantly surprised. with all the terrible reviews, i wanted to stay away...but sometimes, you gotta take a chance. i dove in head first with my friend last night, and it was none too shabby. n nfirst, let me say that they are definitely paying attention to their reviews on yelp because the service was spot on. it was fast, friendly, and the manager came over to see how we were doing. a ok in my book! n ni ordered turkey meatballs with pesto, and melted the cheese on top. the meatballs were tasty and the pesto was delicious, too. it was a creamy pesto, though, not usually my favorite, but it was alright. n nthe major gripe i have about the place is the prices 9 for meatballs, fine. but saying that they come with french bread when they literally come with one piece of crostini is not cool. 3.50 for a soda, absurd! 1.50 for cheese on top of the meatballs, mmmno. and finally, 7 for a side of garlic parmesan fries? i want fries dipped in golden ketchup for that price. it was not worth it. n nstick with the meatballs, sans cheese, skip the garlic fries, and just drink water and you'll have a great time.' The customer feels surprise, neutral, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: '3.5 stars, not the 2.5 that i was expecting. n ni was pleasantly surprised. with all the terrible reviews, i wanted to stay away...but sometimes, you gotta take a chance. i dove in head first with my friend last night, and it was none too shabby. n nfirst, let me say that they are definitely paying attention to their reviews on yelp because the service was spot on. it was fast, friendly, and the manager came over to see how we were doing. a ok in my book! n ni ordered turkey meatballs with pesto, and melted the cheese on top. the meatballs were tasty and the pesto was delicious, too. it was a creamy pesto, though, not usually my favorite, but it was alright. n nthe major gripe i have about the place is the prices 9 for meatballs, fine. but saying that they come with french bread when they literally come with one piece of crostini is not cool. 3.50 for a soda, absurd! 1.50 for cheese on top of the meatballs, mmmno. and finally, 7 for a side of garlic parmesan fries? i want fries dipped in golden ketchup for that price. it was not worth it. n nstick with the meatballs, sans cheese, skip the garlic fries, and just drink water and you'll have a great time.' The customer feels surprise, neutral, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Review pricing: Adjust the pricing of additional toppings and sides to be more competitive and reasonable.

2. Clarify menu descriptions: Be more accurate in menu descriptions, especially when it comes to the quantity and type of bread served with dishes.

3. Offer value-added options: Consider offering a value meal or bundle deal that includes the main dish, a side, and a drink at a more attractive price point.

4. Maintain excellent service: Continue to prioritize fast, friendly service and manager engagement with customers."
3,"I would like to update.\nWe received an email from Tucker Woodbury, addressing our frustration about the seating. He reinforced that as a policy they do not accept reservations and have only used a \""heads up\"" list, I am encouraged that he reached out to us but our argument wasn't that we couldn't have reservations; our issue was that they wouldn't seat us because they were reserving the space for another party that was not there. We agreed to their no reservation policy, we showed an hour early, we spent money waiting in the bar, and they simply didn't consider it relevant at the time.","i would like to update. nwe received an email from tucker woodbury, addressing our frustration about the seating. he reinforced that as a policy they do not accept reservations and have only used a heads up list, i am encouraged that he reached out to us but our argument wasn't that we couldn't have reservations our issue was that they wouldn't seat us because they were reserving the space for another party that was not there. we agreed to their no reservation policy, we showed an hour early, we spent money waiting in the bar, and they simply didn't consider it relevant at the time.","neutral, approval, annoyance","[INST] A customer left us a 3-star review: 'i would like to update. nwe received an email from tucker woodbury, addressing our frustration about the seating. he reinforced that as a policy they do not accept reservations and have only used a heads up list, i am encouraged that he reached out to us but our argument wasn't that we couldn't have reservations our issue was that they wouldn't seat us because they were reserving the space for another party that was not there. we agreed to their no reservation policy, we showed an hour early, we spent money waiting in the bar, and they simply didn't consider it relevant at the time.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i would like to update. nwe received an email from tucker woodbury, addressing our frustration about the seating. he reinforced that as a policy they do not accept reservations and have only used a heads up list, i am encouraged that he reached out to us but our argument wasn't that we couldn't have reservations our issue was that they wouldn't seat us because they were reserving the space for another party that was not there. we agreed to their no reservation policy, we showed an hour early, we spent money waiting in the bar, and they simply didn't consider it relevant at the time.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider implementing a more flexible seating policy that prioritizes seating for early arrivals, even if a reservation is not made. This could help address the customer's frustration about being turned away when they arrived early. Additionally, improving communication with customers about seating availability and any exceptions to the no-reservation policy could help prevent similar issues in the future. It may also be helpful to offer compensation for any inconvenience caused, such as a discount on their next visit or a refund for the money spent waiting in the bar."
3,"Someburros is one of those places that gives me pause. I've had poor food here before, but it seems to be specific items (their chicken), as other items are quite good.\n\nThis is definitely a gringo place. Everything starts bland, but you get a very nice hot sauce to put on whatever you like. They make a perfect quesadilla, but they call it a folded cheese crisp. (This is a nitpick, sure, but a cheese crisp should, I don't know, be crispy.)\n\nEvery meal comes with chips which are tasty. Their enchiladas can be greasy, but I'm not sure if that is a complaint or a good thing. I enjoy their ground beef and potato tacos, but again they are hella-bland. Keep the hot sauce handy. The beans and rice in the combo platters are solid winners.\n\nThis location uses ceramic plates and honest to god metal cutlery, but the Tempe (Mill) location uses foam plates and plastic cutlery. In my mind, this says a lot for the location. Neither method of serving/eating food impacts the flavor, just the atmosphere. I imagine the Tempe location may save a little money on washing dishes/cutlery as a result.\n\nIn the end, Someburros is good if you want Mexican food, at a good price and are in the area. I wouldn't go out of my way to eat there. Though when looking for a bargain, I have gone a little out of my way for the Tempe (Mill) location.","someburros is one of those places that gives me pause. i've had poor food here before, but it seems to be specific items their chicken , as other items are quite good. n nthis is definitely a gringo place. everything starts bland, but you get a very nice hot sauce to put on whatever you like. they make a perfect quesadilla, but they call it a folded cheese crisp. this is a nitpick, sure, but a cheese crisp should, i don't know, be crispy. n nevery meal comes with chips which are tasty. their enchiladas can be greasy, but i'm not sure if that is a complaint or a good thing. i enjoy their ground beef and potato tacos, but again they are hella bland. keep the hot sauce handy. the beans and rice in the combo platters are solid winners. n nthis location uses ceramic plates and honest to god metal cutlery, but the tempe mill location uses foam plates and plastic cutlery. in my mind, this says a lot for the location. neither method of serving eating food impacts the flavor, just the atmosphere. i imagine the tempe location may save a little money on washing dishes cutlery as a result. n nin the end, someburros is good if you want mexican food, at a good price and are in the area. i wouldn't go out of my way to eat there. though when looking for a bargain, i have gone a little out of my way for the tempe mill location.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'someburros is one of those places that gives me pause. i've had poor food here before, but it seems to be specific items their chicken , as other items are quite good. n nthis is definitely a gringo place. everything starts bland, but you get a very nice hot sauce to put on whatever you like. they make a perfect quesadilla, but they call it a folded cheese crisp. this is a nitpick, sure, but a cheese crisp should, i don't know, be crispy. n nevery meal comes with chips which are tasty. their enchiladas can be greasy, but i'm not sure if that is a complaint or a good thing. i enjoy their ground beef and potato tacos, but again they are hella bland. keep the hot sauce handy. the beans and rice in the combo platters are solid winners. n nthis location uses ceramic plates and honest to god metal cutlery, but the tempe mill location uses foam plates and plastic cutlery. in my mind, this says a lot for the location. neither method of serving eating food impacts the flavor, just the atmosphere. i imagine the tempe location may save a little money on washing dishes cutlery as a result. n nin the end, someburros is good if you want mexican food, at a good price and are in the area. i wouldn't go out of my way to eat there. though when looking for a bargain, i have gone a little out of my way for the tempe mill location.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'someburros is one of those places that gives me pause. i've had poor food here before, but it seems to be specific items their chicken , as other items are quite good. n nthis is definitely a gringo place. everything starts bland, but you get a very nice hot sauce to put on whatever you like. they make a perfect quesadilla, but they call it a folded cheese crisp. this is a nitpick, sure, but a cheese crisp should, i don't know, be crispy. n nevery meal comes with chips which are tasty. their enchiladas can be greasy, but i'm not sure if that is a complaint or a good thing. i enjoy their ground beef and potato tacos, but again they are hella bland. keep the hot sauce handy. the beans and rice in the combo platters are solid winners. n nthis location uses ceramic plates and honest to god metal cutlery, but the tempe mill location uses foam plates and plastic cutlery. in my mind, this says a lot for the location. neither method of serving eating food impacts the flavor, just the atmosphere. i imagine the tempe location may save a little money on washing dishes cutlery as a result. n nin the end, someburros is good if you want mexican food, at a good price and are in the area. i wouldn't go out of my way to eat there. though when looking for a bargain, i have gone a little out of my way for the tempe mill location.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Someburros, we could focus on the following areas:

1. Consistency in food quality, particularly for the chicken dishes.
2. Clarify menu items to avoid confusion, such as renaming the ""Folded Cheese Crisp"" to ""Quesadilla"" to meet customer expectations.
3. Improve the blandness of certain dishes, such as the ground beef and potato tacos, by adjusting seasonings or offering customization options.
4. Ensure that all locations use the same quality of plates and cutlery to maintain a consistent atmosphere."
3,"Super awesome event. They managed to cater to my veggie needs. The set up was nice the yelpers were super cool and the Moscatohad to be the strongest ever. We loved it, the first two dishes win the others no so much. One person said they could see they're reflection in the cheese!!!  Yikes","super awesome event. they managed to cater to my veggie needs. the set up was nice the yelpers were super cool and the moscatohad to be the strongest ever. we loved it, the first two dishes win the others no so much. one person said they could see they're reflection in the cheese!!! yikes","admiration, love, approval","[INST] A customer left us a 3-star review: 'super awesome event. they managed to cater to my veggie needs. the set up was nice the yelpers were super cool and the moscatohad to be the strongest ever. we loved it, the first two dishes win the others no so much. one person said they could see they're reflection in the cheese!!! yikes' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'super awesome event. they managed to cater to my veggie needs. the set up was nice the yelpers were super cool and the moscatohad to be the strongest ever. we loved it, the first two dishes win the others no so much. one person said they could see they're reflection in the cheese!!! yikes' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Enhance the consistency of our dishes: The customer seemed to enjoy the first two dishes but not the others. We could work on improving the quality and taste of all dishes to ensure a positive experience throughout the meal.

2. Address the reflection issue in the cheese: This seems to be a unique issue that may require a specific solution. We could investigate the cause and find a way to prevent this from happening in the future.

3. Consider offering a wider variety of vegan or vegetarian options: The customer appreciated that we catered to their veggie needs. Offering a wider variety might further enhance their experience."
3,"I was really hoping to order one of my favorite salads but since we were at a different location, different menu items. Not everything was different, but it forced me to try something new, which wasn't bad. \n\nI ordered a Thai Chicken Salad (I think) which was really good and my boyfriend order a hawaiian pizza with sausage and jalape\u00f1os. We both enjoyed our food very much.\n\nThe strange thing was the service. It was kind of on the bad side. There were probably 4 groups outside (including us) and 2 inside, so it wasn't very busy. And we waited a long time to get our waters, get our food, refills, and our bill at the end, we became impatient and got up and handed our waiter the bill as we were leaving. Eh. They were nice, but slow.\n\nLuckily the food tasted good.","i was really hoping to order one of my favorite salads but since we were at a different location, different menu items. not everything was different, but it forced me to try something new, which wasn't bad. n ni ordered a thai chicken salad i think which was really good and my boyfriend order a hawaiian pizza with sausage and jalape u00f1os. we both enjoyed our food very much. n nthe strange thing was the service. it was kind of on the bad side. there were probably 4 groups outside including us and 2 inside, so it wasn't very busy. and we waited a long time to get our waters, get our food, refills, and our bill at the end, we became impatient and got up and handed our waiter the bill as we were leaving. eh. they were nice, but slow. n nluckily the food tasted good.","joy, admiration, optimism","[INST] A customer left us a 3-star review: 'i was really hoping to order one of my favorite salads but since we were at a different location, different menu items. not everything was different, but it forced me to try something new, which wasn't bad. n ni ordered a thai chicken salad i think which was really good and my boyfriend order a hawaiian pizza with sausage and jalape u00f1os. we both enjoyed our food very much. n nthe strange thing was the service. it was kind of on the bad side. there were probably 4 groups outside including us and 2 inside, so it wasn't very busy. and we waited a long time to get our waters, get our food, refills, and our bill at the end, we became impatient and got up and handed our waiter the bill as we were leaving. eh. they were nice, but slow. n nluckily the food tasted good.' The customer feels joy, admiration, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i was really hoping to order one of my favorite salads but since we were at a different location, different menu items. not everything was different, but it forced me to try something new, which wasn't bad. n ni ordered a thai chicken salad i think which was really good and my boyfriend order a hawaiian pizza with sausage and jalape u00f1os. we both enjoyed our food very much. n nthe strange thing was the service. it was kind of on the bad side. there were probably 4 groups outside including us and 2 inside, so it wasn't very busy. and we waited a long time to get our waters, get our food, refills, and our bill at the end, we became impatient and got up and handed our waiter the bill as we were leaving. eh. they were nice, but slow. n nluckily the food tasted good.' The customer feels joy, admiration, optimism. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing our service speed and efficiency. Here are some specific actions:

1. Faster service: Reduce waiting times for water, food, and refills by streamlining the ordering and delivery process.

2. Proactive communication: Inform customers about potential menu differences when they visit a different location, so they can make informed decisions.

3. Staff training: Train staff on the importance of prompt service and the impact it has on customer satisfaction.

4. Monitor service quality: Regularly assess service quality and provide feedback and training to staff to improve performance."
3,"Went here yesterday for a late lunch/early dinner. \n\nWhat we sampled: \nBanana Slama Margaritas (where on happy hour special 16oz. for 5 dollars!  Tottally worth it and delicious)\nSan Francisco Insane Wings (hot and delicious!)\nPica Dippa Peppita hummus, xx chesse dip, guacamole (could have done without this, the flavors where off and weren't that interesting)\nCarnitas Burrito (very hard to share between two people, but very delicious)\nIce Cream Burrito 1/2 Saturday 1/2 Sunday style (OMG a must try insane)\n\nOverall the food quality was good, but with so many great places to eat I don't know that I would be rushing back.","went here yesterday for a late lunch early dinner. n nwhat we sampled nbanana slama margaritas where on happy hour special 16oz. for 5 dollars! tottally worth it and delicious nsan francisco insane wings hot and delicious! npica dippa peppita hummus, xx chesse dip, guacamole could have done without this, the flavors where off and weren't that interesting ncarnitas burrito very hard to share between two people, but very delicious nice cream burrito 1 2 saturday 1 2 sunday style omg a must try insane n noverall the food quality was good, but with so many great places to eat i don't know that i would be rushing back.","admiration, neutral, approval","[INST] A customer left us a 3-star review: 'went here yesterday for a late lunch early dinner. n nwhat we sampled nbanana slama margaritas where on happy hour special 16oz. for 5 dollars! tottally worth it and delicious nsan francisco insane wings hot and delicious! npica dippa peppita hummus, xx chesse dip, guacamole could have done without this, the flavors where off and weren't that interesting ncarnitas burrito very hard to share between two people, but very delicious nice cream burrito 1 2 saturday 1 2 sunday style omg a must try insane n noverall the food quality was good, but with so many great places to eat i don't know that i would be rushing back.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'went here yesterday for a late lunch early dinner. n nwhat we sampled nbanana slama margaritas where on happy hour special 16oz. for 5 dollars! tottally worth it and delicious nsan francisco insane wings hot and delicious! npica dippa peppita hummus, xx chesse dip, guacamole could have done without this, the flavors where off and weren't that interesting ncarnitas burrito very hard to share between two people, but very delicious nice cream burrito 1 2 saturday 1 2 sunday style omg a must try insane n noverall the food quality was good, but with so many great places to eat i don't know that i would be rushing back.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Improve consistency in the flavors of the dips (Pica dip, Pepita hummus, and guacamole).
2. Offer larger portions for sharable items, such as the carnitas burrito, to better accommodate two people.
3. Consider offering a more diverse menu or unique dishes that set us apart from other great places to eat in the area, encouraging repeat visits.
4. Ensure that the food presentation is appealing and enhances the overall dining experience."
3,"I tried the lunch buffet here a few weeks ago, and the food was pretty good.  We discovered the buffet on our last day in Vegas, after some horrible Studio Cafe experiences.  The flat daily rate seems like an excellent deal when you consider what you pay for food in Vegas.  The seating area was freezing for some reason, but our waitress was great.  She noticed that we were shivering and suggested coffee/tea, and she kept them refilled.","i tried the lunch buffet here a few weeks ago, and the food was pretty good. we discovered the buffet on our last day in vegas, after some horrible studio cafe experiences. the flat daily rate seems like an excellent deal when you consider what you pay for food in vegas. the seating area was freezing for some reason, but our waitress was great. she noticed that we were shivering and suggested coffee tea, and she kept them refilled.","admiration, approval, realization","[INST] A customer left us a 3-star review: 'i tried the lunch buffet here a few weeks ago, and the food was pretty good. we discovered the buffet on our last day in vegas, after some horrible studio cafe experiences. the flat daily rate seems like an excellent deal when you consider what you pay for food in vegas. the seating area was freezing for some reason, but our waitress was great. she noticed that we were shivering and suggested coffee tea, and she kept them refilled.' The customer feels admiration, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i tried the lunch buffet here a few weeks ago, and the food was pretty good. we discovered the buffet on our last day in vegas, after some horrible studio cafe experiences. the flat daily rate seems like an excellent deal when you consider what you pay for food in vegas. the seating area was freezing for some reason, but our waitress was great. she noticed that we were shivering and suggested coffee tea, and she kept them refilled.' The customer feels admiration, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Address the temperature issue in the seating area to ensure a comfortable dining environment.
2. Continue to provide excellent service from the waitstaff, especially in terms of proactive problem-solving and attention to customer comfort (e.g., offering hot beverages when it's cold).
3. Consider offering a variety of seating options, such as outdoor seating or a more casual lounge area, to cater to different preferences and comfort levels.
4. Maintain the quality of the food offered in the lunch buffet to keep customers satisfied and encourage repeat visits."
3,"There are a lot of items on the buffet. Not the best I have had nor the worst. Went for dinner on 2/21/2013.  The pho soup was bland. Did not try the hibachi. There were a variety of sushi rolls, but I would not get them again. Orange chicken was good. Would not rush back.","there are a lot of items on the buffet. not the best i have had nor the worst. went for dinner on 2 21 2013. the pho soup was bland. did not try the hibachi. there were a variety of sushi rolls, but i would not get them again. orange chicken was good. would not rush back.","neutral, disapproval, disappointment","[INST] A customer left us a 3-star review: 'there are a lot of items on the buffet. not the best i have had nor the worst. went for dinner on 2 21 2013. the pho soup was bland. did not try the hibachi. there were a variety of sushi rolls, but i would not get them again. orange chicken was good. would not rush back.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'there are a lot of items on the buffet. not the best i have had nor the worst. went for dinner on 2 21 2013. the pho soup was bland. did not try the hibachi. there were a variety of sushi rolls, but i would not get them again. orange chicken was good. would not rush back.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance the flavor of the Pho soup to make it more appealing.
2. Offer a more flavorful and diverse selection of sushi rolls to cater to a wider taste preference.
3. Improve the seasoning of the hibachi dishes, if applicable, to ensure a better dining experience for those who choose this option.
4. Maintain the quality of the orange chicken, as it was appreciated by the customer.
5. Consider reaching out to the customer to express our appreciation for their feedback and offer a complimentary dish or experience on their next visit to encourage a return."
3,"This place is okay. It didn't wow me or anything. Just a pretty run-in-the-mill place in my opinion. It was way too crowded for my liking. I stood in line for about 5 minutes before I even got to order my food. They give you a bowl 2-3 times the size of chipotle but instead of filling it with rice, beans, meat, and the salad items, they skimp on the rice and beans and pound it with lettuce. The shredded chicken was good but nothing special. Honestly this place is okay but it's not a must try or anything.","this place is okay. it didn't wow me or anything. just a pretty run in the mill place in my opinion. it was way too crowded for my liking. i stood in line for about 5 minutes before i even got to order my food. they give you a bowl 2 3 times the size of chipotle but instead of filling it with rice, beans, meat, and the salad items, they skimp on the rice and beans and pound it with lettuce. the shredded chicken was good but nothing special. honestly this place is okay but it's not a must try or anything.","approval, admiration, neutral","[INST] A customer left us a 3-star review: 'this place is okay. it didn't wow me or anything. just a pretty run in the mill place in my opinion. it was way too crowded for my liking. i stood in line for about 5 minutes before i even got to order my food. they give you a bowl 2 3 times the size of chipotle but instead of filling it with rice, beans, meat, and the salad items, they skimp on the rice and beans and pound it with lettuce. the shredded chicken was good but nothing special. honestly this place is okay but it's not a must try or anything.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this place is okay. it didn't wow me or anything. just a pretty run in the mill place in my opinion. it was way too crowded for my liking. i stood in line for about 5 minutes before i even got to order my food. they give you a bowl 2 3 times the size of chipotle but instead of filling it with rice, beans, meat, and the salad items, they skimp on the rice and beans and pound it with lettuce. the shredded chicken was good but nothing special. honestly this place is okay but it's not a must try or anything.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address the Crowding Issue: Reduce the wait time by optimizing service flow, increasing staff during peak hours, or implementing a queue management system.

2. Balance Portion Sizes: Ensure that the portions of rice and beans are more balanced with the lettuce and other salad items in the bowl.

3. Improve Service Quality: Train staff to provide friendly and attentive service, making customers feel valued and appreciated.

4. Consider Offering a Loyalty Program: This can encourage repeat visits and provide incentives for customers to share their feedback for improvements."
3,"today was my first time visiting Razberry. I was warmly welcomed by a very sweet selling assistant. She was helpful without being too pushy. I did not feel like I had to buy the things I tried on. Also, I found the clothes were unique, and one of a kind pieces easily to find in this tiny boutique. If your style is more classic, you will probably enjoy another boutique more.  A little bit pricey so I suggest taking advantage of end of season sales. I will definitely come back.","today was my first time visiting razberry. i was warmly welcomed by a very sweet selling assistant. she was helpful without being too pushy. i did not feel like i had to buy the things i tried on. also, i found the clothes were unique, and one of a kind pieces easily to find in this tiny boutique. if your style is more classic, you will probably enjoy another boutique more. a little bit pricey so i suggest taking advantage of end of season sales. i will definitely come back.","approval, joy, admiration","[INST] A customer left us a 3-star review: 'today was my first time visiting razberry. i was warmly welcomed by a very sweet selling assistant. she was helpful without being too pushy. i did not feel like i had to buy the things i tried on. also, i found the clothes were unique, and one of a kind pieces easily to find in this tiny boutique. if your style is more classic, you will probably enjoy another boutique more. a little bit pricey so i suggest taking advantage of end of season sales. i will definitely come back.' The customer feels approval, joy, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'today was my first time visiting razberry. i was warmly welcomed by a very sweet selling assistant. she was helpful without being too pushy. i did not feel like i had to buy the things i tried on. also, i found the clothes were unique, and one of a kind pieces easily to find in this tiny boutique. if your style is more classic, you will probably enjoy another boutique more. a little bit pricey so i suggest taking advantage of end of season sales. i will definitely come back.' The customer feels approval, joy, admiration. Concisely, how can we best improve our services for this customer's experience?  To further enhance the customer's experience at Razberry, consider the following suggestions:

1. Expand the range of classic styles: To cater to a wider audience, consider expanding the range of classic styles in your boutique. This will allow customers with a preference for more traditional clothing to find items that suit their taste.

2. Offer more frequent sales and promotions: The customer mentioned that the prices were a bit high, so offering more frequent sales and promotions could help make the boutique more affordable for customers. This could encourage repeat visits and increase customer satisfaction."
3,"Free WiFi everywhere in the airport!\n\nCute rocking chairs in the main lobby. \n\nA few small shops.\n\nMostly fast food restaurants. The non-fast food restaurants are spread pretty far and wide. \n\nIt's a pretty good hike between concourses but there are walking sidewalks in places. \n\nOverall, it's an ok transfer point. Pack a lunch and sit a spell in the rocking chairs until your next flight.","free wifi everywhere in the airport! n ncute rocking chairs in the main lobby. n na few small shops. n nmostly fast food restaurants. the non fast food restaurants are spread pretty far and wide. n nit's a pretty good hike between concourses but there are walking sidewalks in places. n noverall, it's an ok transfer point. pack a lunch and sit a spell in the rocking chairs until your next flight.","neutral, approval, admiration","[INST] A customer left us a 3-star review: 'free wifi everywhere in the airport! n ncute rocking chairs in the main lobby. n na few small shops. n nmostly fast food restaurants. the non fast food restaurants are spread pretty far and wide. n nit's a pretty good hike between concourses but there are walking sidewalks in places. n noverall, it's an ok transfer point. pack a lunch and sit a spell in the rocking chairs until your next flight.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'free wifi everywhere in the airport! n ncute rocking chairs in the main lobby. n na few small shops. n nmostly fast food restaurants. the non fast food restaurants are spread pretty far and wide. n nit's a pretty good hike between concourses but there are walking sidewalks in places. n noverall, it's an ok transfer point. pack a lunch and sit a spell in the rocking chairs until your next flight.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience, we could consider the following improvements:

1. Expand dining options, particularly non-fast food restaurants, and make them more centrally located to reduce the need for long walks between concourses.

2. Increase the variety of shops to provide more options for customers.

3. Improve the layout of the airport to make it easier to navigate, reducing the need for long walks between concourses.

4. Consider offering a food delivery service from restaurants to the main lobby, allowing customers to enjoy a meal in the rocking chairs without having to travel far."
3,"My bf found this place on yelp and we met up for dinner on a Friday night. There was just 2 or 3 other parties when we entered, and the hostess was very nice and let us choose a table. The menu is very vast, and we spent a few minutes going over it. We decided to get a small order of the jalapeno cilantro hummus with pita bread, which is very good (spicy!). Deciding between a panini and the kung pao chicken pasta special, I went with the special, which was my one mistake of the evening :( It took a while for the food to come out, so I probably wouldn't recommend this place if you were in a rush, but we kept ourselves occupied. The kung pao chicken was not the fried version you may expect, which I was fine with, but it wasn't spicy or extraordinarily flavorful. The noodles they used for the dish were very thick and not al dente which I prefer. My bf had the gyro sandwich and a side of fries, which he enjoyed. I like that they are all organic and everything else I saw looked good, so I will give them a second try.","my bf found this place on yelp and we met up for dinner on a friday night. there was just 2 or 3 other parties when we entered, and the hostess was very nice and let us choose a table. the menu is very vast, and we spent a few minutes going over it. we decided to get a small order of the jalapeno cilantro hummus with pita bread, which is very good spicy! . deciding between a panini and the kung pao chicken pasta special, i went with the special, which was my one mistake of the evening it took a while for the food to come out, so i probably wouldn't recommend this place if you were in a rush, but we kept ourselves occupied. the kung pao chicken was not the fried version you may expect, which i was fine with, but it wasn't spicy or extraordinarily flavorful. the noodles they used for the dish were very thick and not al dente which i prefer. my bf had the gyro sandwich and a side of fries, which he enjoyed. i like that they are all organic and everything else i saw looked good, so i will give them a second try.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'my bf found this place on yelp and we met up for dinner on a friday night. there was just 2 or 3 other parties when we entered, and the hostess was very nice and let us choose a table. the menu is very vast, and we spent a few minutes going over it. we decided to get a small order of the jalapeno cilantro hummus with pita bread, which is very good spicy! . deciding between a panini and the kung pao chicken pasta special, i went with the special, which was my one mistake of the evening it took a while for the food to come out, so i probably wouldn't recommend this place if you were in a rush, but we kept ourselves occupied. the kung pao chicken was not the fried version you may expect, which i was fine with, but it wasn't spicy or extraordinarily flavorful. the noodles they used for the dish were very thick and not al dente which i prefer. my bf had the gyro sandwich and a side of fries, which he enjoyed. i like that they are all organic and everything else i saw looked good, so i will give them a second try.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'my bf found this place on yelp and we met up for dinner on a friday night. there was just 2 or 3 other parties when we entered, and the hostess was very nice and let us choose a table. the menu is very vast, and we spent a few minutes going over it. we decided to get a small order of the jalapeno cilantro hummus with pita bread, which is very good spicy! . deciding between a panini and the kung pao chicken pasta special, i went with the special, which was my one mistake of the evening it took a while for the food to come out, so i probably wouldn't recommend this place if you were in a rush, but we kept ourselves occupied. the kung pao chicken was not the fried version you may expect, which i was fine with, but it wasn't spicy or extraordinarily flavorful. the noodles they used for the dish were very thick and not al dente which i prefer. my bf had the gyro sandwich and a side of fries, which he enjoyed. i like that they are all organic and everything else i saw looked good, so i will give them a second try.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Reduce wait times for food delivery, especially during busy hours.
2. Offer a clearer indication of the spice level for dishes, as the customer expected a spicier Kung Pao chicken.
3. Ensure that noodles are cooked al dente, as the customer prefers this texture.
4. Consider providing more information about the dishes, such as the cooking method or ingredients, to help customers make informed decisions."
3,"I had a late night meal at the Grand Lux Cafe shortly after rolling into town last Friday.  It's interesting when you step up to a hostess stand at 1:30AM and have to wait ten minutes for a table.  The Grand Lux is owned by the Cheesecake Factory, so if you're familiar with that style of food then the concepts are pretty similar.  \n\nThe late night menu was trimmed down a bit, but they still had a good assortment of burgers, sandwiches, & finger foods, plus you could get breakfast dishes if you wanted them.  I just went for a grilled chicken sandwich and a beer, they were fine but our service was slow, and I didn't appreciate that the Grand Lux uses the same seating arrangements as the Cheesecake Factory where they'll seat you uncomfortably close to the next table.  This is especially annoying in Vegas, since the people sitting 18 inches away from us were totally wasted and loud.  If it's just you and one other person try to sit at the bar to avoid that and you'll probably have a better experience.","i had a late night meal at the grand lux cafe shortly after rolling into town last friday. it's interesting when you step up to a hostess stand at 1 30am and have to wait ten minutes for a table. the grand lux is owned by the cheesecake factory, so if you're familiar with that style of food then the concepts are pretty similar. n nthe late night menu was trimmed down a bit, but they still had a good assortment of burgers, sandwiches, finger foods, plus you could get breakfast dishes if you wanted them. i just went for a grilled chicken sandwich and a beer, they were fine but our service was slow, and i didn't appreciate that the grand lux uses the same seating arrangements as the cheesecake factory where they'll seat you uncomfortably close to the next table. this is especially annoying in vegas, since the people sitting 18 inches away from us were totally wasted and loud. if it's just you and one other person try to sit at the bar to avoid that and you'll probably have a better experience.","neutral, approval, excitement","[INST] A customer left us a 3-star review: 'i had a late night meal at the grand lux cafe shortly after rolling into town last friday. it's interesting when you step up to a hostess stand at 1 30am and have to wait ten minutes for a table. the grand lux is owned by the cheesecake factory, so if you're familiar with that style of food then the concepts are pretty similar. n nthe late night menu was trimmed down a bit, but they still had a good assortment of burgers, sandwiches, finger foods, plus you could get breakfast dishes if you wanted them. i just went for a grilled chicken sandwich and a beer, they were fine but our service was slow, and i didn't appreciate that the grand lux uses the same seating arrangements as the cheesecake factory where they'll seat you uncomfortably close to the next table. this is especially annoying in vegas, since the people sitting 18 inches away from us were totally wasted and loud. if it's just you and one other person try to sit at the bar to avoid that and you'll probably have a better experience.' The customer feels neutral, approval, excitement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i had a late night meal at the grand lux cafe shortly after rolling into town last friday. it's interesting when you step up to a hostess stand at 1 30am and have to wait ten minutes for a table. the grand lux is owned by the cheesecake factory, so if you're familiar with that style of food then the concepts are pretty similar. n nthe late night menu was trimmed down a bit, but they still had a good assortment of burgers, sandwiches, finger foods, plus you could get breakfast dishes if you wanted them. i just went for a grilled chicken sandwich and a beer, they were fine but our service was slow, and i didn't appreciate that the grand lux uses the same seating arrangements as the cheesecake factory where they'll seat you uncomfortably close to the next table. this is especially annoying in vegas, since the people sitting 18 inches away from us were totally wasted and loud. if it's just you and one other person try to sit at the bar to avoid that and you'll probably have a better experience.' The customer feels neutral, approval, excitement. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at the Grand Lux Cafe, we can focus on the following areas:

1. Improve seating arrangements: Ensure that tables are spaced appropriately to provide more privacy and comfort, especially in busy locations like Vegas.

2. Enhance service speed: Train staff to prioritize seating and service, especially during late-night hours, to minimize wait times.

3. Staff awareness: Educate staff on the importance of maintaining a comfortable distance from neighboring tables, especially when patrons are intoxicated.

4. Consider offering a dedicated late-night service area at the bar, as suggested by the customer, to provide a more intimate and controlled environment."
3,"We went for happy hour and had the tacos. I had a beef and a chicken taco, my husband had a beef and pork taco. The chicken and pork tacos were good. The beef tacos were dry and bland. They warned us before that the beef tacos were fried. I love fried tacos, but not these. The house margaritas were delicious. I am not sure we will ever return, but it was decent.","we went for happy hour and had the tacos. i had a beef and a chicken taco, my husband had a beef and pork taco. the chicken and pork tacos were good. the beef tacos were dry and bland. they warned us before that the beef tacos were fried. i love fried tacos, but not these. the house margaritas were delicious. i am not sure we will ever return, but it was decent.","admiration, love, joy","[INST] A customer left us a 3-star review: 'we went for happy hour and had the tacos. i had a beef and a chicken taco, my husband had a beef and pork taco. the chicken and pork tacos were good. the beef tacos were dry and bland. they warned us before that the beef tacos were fried. i love fried tacos, but not these. the house margaritas were delicious. i am not sure we will ever return, but it was decent.' The customer feels admiration, love, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'we went for happy hour and had the tacos. i had a beef and a chicken taco, my husband had a beef and pork taco. the chicken and pork tacos were good. the beef tacos were dry and bland. they warned us before that the beef tacos were fried. i love fried tacos, but not these. the house margaritas were delicious. i am not sure we will ever return, but it was decent.' The customer feels admiration, love, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially encourage them to return, consider the following actions:

1. Enhance the preparation of beef tacos: Address the issue of dry and bland beef tacos by improving the seasoning and moisture content. You could consider using a different cooking method or marinade to ensure the beef is tender and flavorful.

2. Clarify menu items: Since the customer mentioned they love fried tacos but found the beef tacos disappointing, it's essential to clarify the preparation methods for each dish on the menu. This will help customers make informed decisions and avoid any potential misunderstandings."
3,"Average sushi at best.  We ordered yellowtail appetizer, Kai roll, Salmon killer, and Kiss of Fire rolls.  Good but not remarkable.\n\nService was basic.  Recommendations were not anything more than pointing to a menu.\n\nEven the recommended Chocolate truffle dessert was average.","average sushi at best. we ordered yellowtail appetizer, kai roll, salmon killer, and kiss of fire rolls. good but not remarkable. n nservice was basic. recommendations were not anything more than pointing to a menu. n neven the recommended chocolate truffle dessert was average.","neutral, approval, disapproval","[INST] A customer left us a 3-star review: 'average sushi at best. we ordered yellowtail appetizer, kai roll, salmon killer, and kiss of fire rolls. good but not remarkable. n nservice was basic. recommendations were not anything more than pointing to a menu. n neven the recommended chocolate truffle dessert was average.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'average sushi at best. we ordered yellowtail appetizer, kai roll, salmon killer, and kiss of fire rolls. good but not remarkable. n nservice was basic. recommendations were not anything more than pointing to a menu. n neven the recommended chocolate truffle dessert was average.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Enhance Sushi Quality: Strive to elevate the quality of your sushi, particularly the yellowtail appetizer, Kai roll, salmon killer, and Kiss of Fire rolls. This could involve sourcing higher-quality fish, refining preparation techniques, or experimenting with new recipes.

2. Improve Staff Training: Train your staff to provide more detailed recommendations, explaining the unique aspects of each dish and why it might appeal to the customer. This could help customers make more informed decisions and feel more engaged with the menu.

3. Personalized Service: Aim to provide a more personalized service."
3,"This place is your typical chinese buffet. They have the typical entrees: general tso's chicken, sesame chicken, beef and broccoli, chow mein noodles, fried rice, crab rangoon, egg rolls, egg drop soup, blah blah. On the plus side, every trip I took to the buffet they always had a pile of hot snow crab legs, steamed clams, and shrimp cocktail. At most chinese buffets you are waiting for them to refill these seafood items, but here they are always full. If your in the mood for seafood, and not chinese, you can come here and be satisfied.","this place is your typical chinese buffet. they have the typical entrees general tso's chicken, sesame chicken, beef and broccoli, chow mein noodles, fried rice, crab rangoon, egg rolls, egg drop soup, blah blah. on the plus side, every trip i took to the buffet they always had a pile of hot snow crab legs, steamed clams, and shrimp cocktail. at most chinese buffets you are waiting for them to refill these seafood items, but here they are always full. if your in the mood for seafood, and not chinese, you can come here and be satisfied.","neutral, approval, realization","[INST] A customer left us a 3-star review: 'this place is your typical chinese buffet. they have the typical entrees general tso's chicken, sesame chicken, beef and broccoli, chow mein noodles, fried rice, crab rangoon, egg rolls, egg drop soup, blah blah. on the plus side, every trip i took to the buffet they always had a pile of hot snow crab legs, steamed clams, and shrimp cocktail. at most chinese buffets you are waiting for them to refill these seafood items, but here they are always full. if your in the mood for seafood, and not chinese, you can come here and be satisfied.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this place is your typical chinese buffet. they have the typical entrees general tso's chicken, sesame chicken, beef and broccoli, chow mein noodles, fried rice, crab rangoon, egg rolls, egg drop soup, blah blah. on the plus side, every trip i took to the buffet they always had a pile of hot snow crab legs, steamed clams, and shrimp cocktail. at most chinese buffets you are waiting for them to refill these seafood items, but here they are always full. if your in the mood for seafood, and not chinese, you can come here and be satisfied.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following strategies:

1. Enhance the variety of non-seafood dishes: While the customer appreciates the abundance of seafood, they also mention a sense of typicality in the other offerings. Offering a more diverse selection of Chinese dishes may cater to a broader range of tastes and preferences.

2. Maintain the quality of seafood offerings: The customer praises the consistent availability of fresh seafood items. Continue to prioritize the quality and freshness of these items to maintain customer satisfaction."
3,I was working inside the Venetian and went here for dinner with work associates after a long day. They offer gluten free pasta. It was good and convenient. Nothing totally amazing. They have a good and extensive wine list. I also had a bloody mary here a different day and it was delicious (we had a hard time finding bloodys in Vegas).,i was working inside the venetian and went here for dinner with work associates after a long day. they offer gluten free pasta. it was good and convenient. nothing totally amazing. they have a good and extensive wine list. i also had a bloody mary here a different day and it was delicious we had a hard time finding bloodys in vegas .,"admiration, approval, joy","[INST] A customer left us a 3-star review: 'i was working inside the venetian and went here for dinner with work associates after a long day. they offer gluten free pasta. it was good and convenient. nothing totally amazing. they have a good and extensive wine list. i also had a bloody mary here a different day and it was delicious we had a hard time finding bloodys in vegas .' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i was working inside the venetian and went here for dinner with work associates after a long day. they offer gluten free pasta. it was good and convenient. nothing totally amazing. they have a good and extensive wine list. i also had a bloody mary here a different day and it was delicious we had a hard time finding bloodys in vegas .' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience, consider the following improvements:

1. Enhance the ambiance: Since the customer mentions it was a convenient location, consider improving the ambiance to make it more inviting and memorable. This could include better lighting, more comfortable seating, or a more unique decor.

2. Offer exceptional service: While the food and wine were good, the customer did not mention exceptional service. Training staff to provide exceptional service, such as being attentive, friendly, and knowledgeable, can help create a more memorable experience.

3. Strive for ""amazing"": Although the customer found the food to be good, they did not find it amazing."
3,"Par to sub par for a AYCE sushi bar. \nNice atmosphere, decorating, lighting, outside seating, and open till 3am, are some of the selling points, but their fish pieces are small, sushi rice was borderline and their sashimi salad was a sad excuse. \nUnlike other AYCE, their soft shell crab is not included in the $27 price tag. \nTheir one redeeming item was their \""pork belly\"". Pretty incredible, actually. Ive never seen this item at other sushi bars, but after eating their sushi i understand why they added it to the menu....\nI suspect it's their only reason for success.","par to sub par for a ayce sushi bar. nnice atmosphere, decorating, lighting, outside seating, and open till 3am, are some of the selling points, but their fish pieces are small, sushi rice was borderline and their sashimi salad was a sad excuse. nunlike other ayce, their soft shell crab is not included in the 27 price tag. ntheir one redeeming item was their pork belly . pretty incredible, actually. ive never seen this item at other sushi bars, but after eating their sushi i understand why they added it to the menu.... ni suspect it's their only reason for success.","admiration, disappointment, neutral","[INST] A customer left us a 3-star review: 'par to sub par for a ayce sushi bar. nnice atmosphere, decorating, lighting, outside seating, and open till 3am, are some of the selling points, but their fish pieces are small, sushi rice was borderline and their sashimi salad was a sad excuse. nunlike other ayce, their soft shell crab is not included in the 27 price tag. ntheir one redeeming item was their pork belly . pretty incredible, actually. ive never seen this item at other sushi bars, but after eating their sushi i understand why they added it to the menu.... ni suspect it's their only reason for success.' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'par to sub par for a ayce sushi bar. nnice atmosphere, decorating, lighting, outside seating, and open till 3am, are some of the selling points, but their fish pieces are small, sushi rice was borderline and their sashimi salad was a sad excuse. nunlike other ayce, their soft shell crab is not included in the 27 price tag. ntheir one redeeming item was their pork belly . pretty incredible, actually. ive never seen this item at other sushi bars, but after eating their sushi i understand why they added it to the menu.... ni suspect it's their only reason for success.' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Sushi: Improve the quality and size of the fish pieces, and ensure the sushi rice is of high quality and well-prepared.

2. Sashimi Salad: Enhance the presentation and quality of the sashimi salad.

3. All-You-Can-Eat (AYCE) Concept: Review the AYCE pricing structure to include items like soft shell crab in the price tag."
3,"A warehouse full of whiskey -sure, sounds like fun. A few of us dropped by Whiskey Warehouse after a late dinner down the street. \n\nWe arrived around 9:30 pm on a Friday night and, while it wasn't super crowded it was starting to fill up. The music was definitely loud and they were playing all sorts of tunes, mostly rap & pop when I was there. I agree with Julia S. - the crowd was pretty frat like - but frat brothers 10 years post-college. \n\nWe were able to order drinks right away and the bartender was fairly friendly and efficient. Just as their namesake states, they have an extensive whiskey menu, and I would hope the servers are helpful in those selections, but none of us partook in those libations. They also had a decent wine selection, too. Inside, WW sports a number of big flats screens and a partial brick/industrial feel inside. \n\nI imagine if you can score a table, this would be a good spot to hang with some friends for a few hours. They also offered some fairly sweet daily drink specials - one that caught my eye is their Sunday drink special - $2 mimosas and $3 Bloody Marys. Mmmmm hmmm...can't wait until noon on Sunday!","a warehouse full of whiskey sure, sounds like fun. a few of us dropped by whiskey warehouse after a late dinner down the street. n nwe arrived around 9 30 pm on a friday night and, while it wasn't super crowded it was starting to fill up. the music was definitely loud and they were playing all sorts of tunes, mostly rap pop when i was there. i agree with julia s. the crowd was pretty frat like but frat brothers 10 years post college. n nwe were able to order drinks right away and the bartender was fairly friendly and efficient. just as their namesake states, they have an extensive whiskey menu, and i would hope the servers are helpful in those selections, but none of us partook in those libations. they also had a decent wine selection, too. inside, ww sports a number of big flats screens and a partial brick industrial feel inside. n ni imagine if you can score a table, this would be a good spot to hang with some friends for a few hours. they also offered some fairly sweet daily drink specials one that caught my eye is their sunday drink special 2 mimosas and 3 bloody marys. mmmmm hmmm...can't wait until noon on sunday!","approval, joy, amusement","[INST] A customer left us a 3-star review: 'a warehouse full of whiskey sure, sounds like fun. a few of us dropped by whiskey warehouse after a late dinner down the street. n nwe arrived around 9 30 pm on a friday night and, while it wasn't super crowded it was starting to fill up. the music was definitely loud and they were playing all sorts of tunes, mostly rap pop when i was there. i agree with julia s. the crowd was pretty frat like but frat brothers 10 years post college. n nwe were able to order drinks right away and the bartender was fairly friendly and efficient. just as their namesake states, they have an extensive whiskey menu, and i would hope the servers are helpful in those selections, but none of us partook in those libations. they also had a decent wine selection, too. inside, ww sports a number of big flats screens and a partial brick industrial feel inside. n ni imagine if you can score a table, this would be a good spot to hang with some friends for a few hours. they also offered some fairly sweet daily drink specials one that caught my eye is their sunday drink special 2 mimosas and 3 bloody marys. mmmmm hmmm...can't wait until noon on sunday!' The customer feels approval, joy, amusement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'a warehouse full of whiskey sure, sounds like fun. a few of us dropped by whiskey warehouse after a late dinner down the street. n nwe arrived around 9 30 pm on a friday night and, while it wasn't super crowded it was starting to fill up. the music was definitely loud and they were playing all sorts of tunes, mostly rap pop when i was there. i agree with julia s. the crowd was pretty frat like but frat brothers 10 years post college. n nwe were able to order drinks right away and the bartender was fairly friendly and efficient. just as their namesake states, they have an extensive whiskey menu, and i would hope the servers are helpful in those selections, but none of us partook in those libations. they also had a decent wine selection, too. inside, ww sports a number of big flats screens and a partial brick industrial feel inside. n ni imagine if you can score a table, this would be a good spot to hang with some friends for a few hours. they also offered some fairly sweet daily drink specials one that caught my eye is their sunday drink special 2 mimosas and 3 bloody marys. mmmmm hmmm...can't wait until noon on sunday!' The customer feels approval, joy, amusement. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Manage the music volume: The customer mentioned the music was loud, which may have been a turn-off for some. Consider implementing a system to adjust the music volume based on the time of the day or the crowd.

2. Offer a more diverse music selection: While the customer appreciated the lively atmosphere, they may have preferred a more varied playlist. Offering a mix of genres could cater to a broader audience.

3. Improve the ambiance: The customer mentioned the industrial feel of the place. Consider enhancing the decor to create a more welcoming and less ""frat-like"" atmosphere."
3,"My wife loves this place and it seems like other people do too! I didn't see what the hype was all about.\n\nWe were trying to get a table for 10. After a long wait (because it was extremely busy) we were taken outside in the patio. Well, the table didn't fit 10. The waitress simply didn't know how to count chairs. We had to wait again (15+ min) to get seated inside. \nAfter our meal, it took our waitress sooooo long to get our checks and to get us out.\n\nI ordered pancakes, and sure there's not much to it but they were on the dry side. I had to drown them in syrup. \n\nThis place wasn't bad but definitely hyped up. I'll try it again and order something different and hopefully the service gets better.","my wife loves this place and it seems like other people do too! i didn't see what the hype was all about. n nwe were trying to get a table for 10. after a long wait because it was extremely busy we were taken outside in the patio. well, the table didn't fit 10. the waitress simply didn't know how to count chairs. we had to wait again 15 min to get seated inside. nafter our meal, it took our waitress sooooo long to get our checks and to get us out. n ni ordered pancakes, and sure there's not much to it but they were on the dry side. i had to drown them in syrup. n nthis place wasn't bad but definitely hyped up. i'll try it again and order something different and hopefully the service gets better.","disappointment, neutral, love","[INST] A customer left us a 3-star review: 'my wife loves this place and it seems like other people do too! i didn't see what the hype was all about. n nwe were trying to get a table for 10. after a long wait because it was extremely busy we were taken outside in the patio. well, the table didn't fit 10. the waitress simply didn't know how to count chairs. we had to wait again 15 min to get seated inside. nafter our meal, it took our waitress sooooo long to get our checks and to get us out. n ni ordered pancakes, and sure there's not much to it but they were on the dry side. i had to drown them in syrup. n nthis place wasn't bad but definitely hyped up. i'll try it again and order something different and hopefully the service gets better.' The customer feels disappointment, neutral, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'my wife loves this place and it seems like other people do too! i didn't see what the hype was all about. n nwe were trying to get a table for 10. after a long wait because it was extremely busy we were taken outside in the patio. well, the table didn't fit 10. the waitress simply didn't know how to count chairs. we had to wait again 15 min to get seated inside. nafter our meal, it took our waitress sooooo long to get our checks and to get us out. n ni ordered pancakes, and sure there's not much to it but they were on the dry side. i had to drown them in syrup. n nthis place wasn't bad but definitely hyped up. i'll try it again and order something different and hopefully the service gets better.' The customer feels disappointment, neutral, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Seating: Ensure that the seating arrangements are accurate and can accommodate the number of guests as requested. Train staff to count chairs effectively.

2. Service: Improve the speed and efficiency of service, particularly during busy periods. Reduce wait times for seating, food, and billing.

3. Communication: Enhance communication with customers, keeping them informed about wait times and any issues that may arise.

4. Food Quality: Address the issue of dry pancakes by improving the preparation process, ensuring they are consistently moist and flavorful."
3,"D'abord, le bouquet d'\u00e9pices fait acte de pr\u00e9sence. On se souvient de son bouillon, adroitement appr\u00e9ci\u00e9 de clous de girofle, de badianes, de graines de coriandre et de cardamomes. Diverses variantes sur le m\u00eame th\u00e8me. Les Classiques sont plut\u00f4t impersonnelles avec des coupes de viande plus propres et immacul\u00e9es. Les Aventuriers  se prononcent d'une anatomie bovine moins pr\u00e9venante, flancs gras et tripes croustillantes. Si le d\u00e9faut d'asepsie vous emmerde, s'abstenir de la toilette. Je soustrais  une \u00e9toile pour cette raison.","d'abord, le bouquet d' u00e9pices fait acte de pr u00e9sence. on se souvient de son bouillon, adroitement appr u00e9ci u00e9 de clous de girofle, de badianes, de graines de coriandre et de cardamomes. diverses variantes sur le m u00eame th u00e8me. les classiques sont plut u00f4t impersonnelles avec des coupes de viande plus propres et immacul u00e9es. les aventuriers se prononcent d'une anatomie bovine moins pr u00e9venante, flancs gras et tripes croustillantes. si le d u00e9faut d'asepsie vous emmerde, s'abstenir de la toilette. je soustrais une u00e9toile pour cette raison.","neutral, approval, realization","[INST] A customer left us a 3-star review: 'd'abord, le bouquet d' u00e9pices fait acte de pr u00e9sence. on se souvient de son bouillon, adroitement appr u00e9ci u00e9 de clous de girofle, de badianes, de graines de coriandre et de cardamomes. diverses variantes sur le m u00eame th u00e8me. les classiques sont plut u00f4t impersonnelles avec des coupes de viande plus propres et immacul u00e9es. les aventuriers se prononcent d'une anatomie bovine moins pr u00e9venante, flancs gras et tripes croustillantes. si le d u00e9faut d'asepsie vous emmerde, s'abstenir de la toilette. je soustrais une u00e9toile pour cette raison.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'd'abord, le bouquet d' u00e9pices fait acte de pr u00e9sence. on se souvient de son bouillon, adroitement appr u00e9ci u00e9 de clous de girofle, de badianes, de graines de coriandre et de cardamomes. diverses variantes sur le m u00eame th u00e8me. les classiques sont plut u00f4t impersonnelles avec des coupes de viande plus propres et immacul u00e9es. les aventuriers se prononcent d'une anatomie bovine moins pr u00e9venante, flancs gras et tripes croustillantes. si le d u00e9faut d'asepsie vous emmerde, s'abstenir de la toilette. je soustrais une u00e9toile pour cette raison.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Hygiene: Address the concern about cleanliness, particularly with the meat served. Ensuring all dishes are properly cleaned and the meat is prepared in a hygienic manner will help improve the customer's experience.

2. Consistency: The customer mentions that the classic dishes are impersonal. To address this, consider adding a personal touch to your classic dishes, such as offering customization options or using higher-quality ingredients.

3. Anatomy of the meat: The customer mentions that the adventurous options, such as the flanks and tripe, were less appealing."
3,"I'm conflicted about this Trader Joe's. They are always crowded, I have never been here without encountering entirely too many people, no matter what time of day. I try to avoid coming here when I can, but the good part about this Trader Joe's is that it's larger and better stocked than the other locations in town. I'm not a fan of the layout of the store. It's long and there are essentially three long aisles that span the entire length of the store, which is a little awkward.\n\nI don't make it to this Trader Joe's too often, but when I'm looking for something I can't usually find at my local store, I make the trek to this side of town.","i'm conflicted about this trader joe's. they are always crowded, i have never been here without encountering entirely too many people, no matter what time of day. i try to avoid coming here when i can, but the good part about this trader joe's is that it's larger and better stocked than the other locations in town. i'm not a fan of the layout of the store. it's long and there are essentially three long aisles that span the entire length of the store, which is a little awkward. n ni don't make it to this trader joe's too often, but when i'm looking for something i can't usually find at my local store, i make the trek to this side of town.","disapproval, annoyance, disappointment","[INST] A customer left us a 3-star review: 'i'm conflicted about this trader joe's. they are always crowded, i have never been here without encountering entirely too many people, no matter what time of day. i try to avoid coming here when i can, but the good part about this trader joe's is that it's larger and better stocked than the other locations in town. i'm not a fan of the layout of the store. it's long and there are essentially three long aisles that span the entire length of the store, which is a little awkward. n ni don't make it to this trader joe's too often, but when i'm looking for something i can't usually find at my local store, i make the trek to this side of town.' The customer feels disapproval, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i'm conflicted about this trader joe's. they are always crowded, i have never been here without encountering entirely too many people, no matter what time of day. i try to avoid coming here when i can, but the good part about this trader joe's is that it's larger and better stocked than the other locations in town. i'm not a fan of the layout of the store. it's long and there are essentially three long aisles that span the entire length of the store, which is a little awkward. n ni don't make it to this trader joe's too often, but when i'm looking for something i can't usually find at my local store, i make the trek to this side of town.' The customer feels disapproval, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Trader Joe's, consider the following suggestions:

1. Address the crowding issue: Implement measures to manage store traffic, such as implementing a queue system during peak hours, increasing the frequency of restocking shelves, or expanding the store hours to distribute foot traffic more evenly throughout the day.

2. Improve store layout: Consider reorganizing the store layout to make it more user-friendly and less awkward. For example, you could add more aisles or rearrange the existing ones to make navigation easier."
3,"The only reason I am giving this place a 3 star review is because the service was excellent. The waitress was very friendly and gave us the perfect mix of attention and privacy. We were seated quickly, and had drinks a few minutes later. The food arrived equally fast.\n\nThe restaurant itself is your typical roadhouse. Its dark and a bit crowded feeling inside, with lots of stuff on the walls, and feels dirty, even though I'm sure it's clean. Prices were reasonable, especially considering the huge portions of food. I ordered their \""famous\"" Chicken fried steak. I'm not entirely sure what I was expecting, but what I got was not what I was hoping for. the breading on the chicken wasn't very crispy and had very little flavor. The gravy had even less flavor than the batter and only succeeded in making everything soggy. The steak itself was cooked well but fatty, flavorless, and hard to cut. the salads and side dishes were equally mediocre. \n\nNothing special about TexAZ Grill.","the only reason i am giving this place a 3 star review is because the service was excellent. the waitress was very friendly and gave us the perfect mix of attention and privacy. we were seated quickly, and had drinks a few minutes later. the food arrived equally fast. n nthe restaurant itself is your typical roadhouse. its dark and a bit crowded feeling inside, with lots of stuff on the walls, and feels dirty, even though i'm sure it's clean. prices were reasonable, especially considering the huge portions of food. i ordered their famous chicken fried steak. i'm not entirely sure what i was expecting, but what i got was not what i was hoping for. the breading on the chicken wasn't very crispy and had very little flavor. the gravy had even less flavor than the batter and only succeeded in making everything soggy. the steak itself was cooked well but fatty, flavorless, and hard to cut. the salads and side dishes were equally mediocre. n nnothing special about texaz grill.","admiration, approval, confusion","[INST] A customer left us a 3-star review: 'the only reason i am giving this place a 3 star review is because the service was excellent. the waitress was very friendly and gave us the perfect mix of attention and privacy. we were seated quickly, and had drinks a few minutes later. the food arrived equally fast. n nthe restaurant itself is your typical roadhouse. its dark and a bit crowded feeling inside, with lots of stuff on the walls, and feels dirty, even though i'm sure it's clean. prices were reasonable, especially considering the huge portions of food. i ordered their famous chicken fried steak. i'm not entirely sure what i was expecting, but what i got was not what i was hoping for. the breading on the chicken wasn't very crispy and had very little flavor. the gravy had even less flavor than the batter and only succeeded in making everything soggy. the steak itself was cooked well but fatty, flavorless, and hard to cut. the salads and side dishes were equally mediocre. n nnothing special about texaz grill.' The customer feels admiration, approval, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the only reason i am giving this place a 3 star review is because the service was excellent. the waitress was very friendly and gave us the perfect mix of attention and privacy. we were seated quickly, and had drinks a few minutes later. the food arrived equally fast. n nthe restaurant itself is your typical roadhouse. its dark and a bit crowded feeling inside, with lots of stuff on the walls, and feels dirty, even though i'm sure it's clean. prices were reasonable, especially considering the huge portions of food. i ordered their famous chicken fried steak. i'm not entirely sure what i was expecting, but what i got was not what i was hoping for. the breading on the chicken wasn't very crispy and had very little flavor. the gravy had even less flavor than the batter and only succeeded in making everything soggy. the steak itself was cooked well but fatty, flavorless, and hard to cut. the salads and side dishes were equally mediocre. n nnothing special about texaz grill.' The customer feels admiration, approval, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your establishment, consider the following suggestions:

1. Enhance the ambiance: Make the restaurant feel less crowded and more inviting by rearranging furniture, improving lighting, and regularly cleaning and maintaining the decor.

2. Improve the quality of the food: Focus on refining the recipes for dishes like the chicken fried steak, ensuring the breading is crispy, flavorful, and complements the steak. Work on improving the gravy's flavor as well, so it doesn't make the dish soggy."
3,"It's hard to evaluate the merits of a coffee shop based on a french soda, but this place seems pretty good. It cost about $3 which is a bit pricey, but tasted good, and the syrups they use are good quality.\n\nI'd have to keep going here and grab a coffee to see how the place is on the whole.","it's hard to evaluate the merits of a coffee shop based on a french soda, but this place seems pretty good. it cost about 3 which is a bit pricey, but tasted good, and the syrups they use are good quality. n ni'd have to keep going here and grab a coffee to see how the place is on the whole.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'it's hard to evaluate the merits of a coffee shop based on a french soda, but this place seems pretty good. it cost about 3 which is a bit pricey, but tasted good, and the syrups they use are good quality. n ni'd have to keep going here and grab a coffee to see how the place is on the whole.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'it's hard to evaluate the merits of a coffee shop based on a french soda, but this place seems pretty good. it cost about 3 which is a bit pricey, but tasted good, and the syrups they use are good quality. n ni'd have to keep going here and grab a coffee to see how the place is on the whole.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially increase their rating, consider the following actions:

1. Offer a wider variety of beverages: By expanding the menu to include more options, such as a variety of coffees, the customer may have more opportunities to visit and try different drinks, which could lead to a more comprehensive evaluation of the coffee shop.

2. Consider pricing adjustments: While the customer acknowledges that the quality of the drinks is good, they mention that the price is a bit high. Offering competitive pricing for similar quality drinks could help attract and retain customers like this one.

3. Improve the ambiance: A welcoming and comfortable environment can enhance the overall experience for customers."
3,"The Rio buffet was my most anticipated buffet. I got the pass ($45 for 24 hr hour access to six buffets). We had a party of ten and got seated into a small room. First thing I got was prime rib, decent but not seasoned like it was at Paris buffet. One thing I enjoyed was the noodle soup bar. You can order udon, pho, Tom yum noodle soup and some others. I tried the udon which I heard was the best and it was. The Tom yum soup was good but they gave the super thin rice noodle which was slightly powdery. A good variety of food and there were crab legs and shrimp. The crab stuffed sole was delicious. Dessert bar was decent. About the same items as the other buffets, with the chocolate shell tarts (but these had fruit) and coconut cream pie. All in all, not a bad buffet but not as great as I had hoped. I liked the Paris buffet and planet Hollywood much better.","the rio buffet was my most anticipated buffet. i got the pass 45 for 24 hr hour access to six buffets . we had a party of ten and got seated into a small room. first thing i got was prime rib, decent but not seasoned like it was at paris buffet. one thing i enjoyed was the noodle soup bar. you can order udon, pho, tom yum noodle soup and some others. i tried the udon which i heard was the best and it was. the tom yum soup was good but they gave the super thin rice noodle which was slightly powdery. a good variety of food and there were crab legs and shrimp. the crab stuffed sole was delicious. dessert bar was decent. about the same items as the other buffets, with the chocolate shell tarts but these had fruit and coconut cream pie. all in all, not a bad buffet but not as great as i had hoped. i liked the paris buffet and planet hollywood much better.","joy, admiration, approval","[INST] A customer left us a 3-star review: 'the rio buffet was my most anticipated buffet. i got the pass 45 for 24 hr hour access to six buffets . we had a party of ten and got seated into a small room. first thing i got was prime rib, decent but not seasoned like it was at paris buffet. one thing i enjoyed was the noodle soup bar. you can order udon, pho, tom yum noodle soup and some others. i tried the udon which i heard was the best and it was. the tom yum soup was good but they gave the super thin rice noodle which was slightly powdery. a good variety of food and there were crab legs and shrimp. the crab stuffed sole was delicious. dessert bar was decent. about the same items as the other buffets, with the chocolate shell tarts but these had fruit and coconut cream pie. all in all, not a bad buffet but not as great as i had hoped. i liked the paris buffet and planet hollywood much better.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the rio buffet was my most anticipated buffet. i got the pass 45 for 24 hr hour access to six buffets . we had a party of ten and got seated into a small room. first thing i got was prime rib, decent but not seasoned like it was at paris buffet. one thing i enjoyed was the noodle soup bar. you can order udon, pho, tom yum noodle soup and some others. i tried the udon which i heard was the best and it was. the tom yum soup was good but they gave the super thin rice noodle which was slightly powdery. a good variety of food and there were crab legs and shrimp. the crab stuffed sole was delicious. dessert bar was decent. about the same items as the other buffets, with the chocolate shell tarts but these had fruit and coconut cream pie. all in all, not a bad buffet but not as great as i had hoped. i liked the paris buffet and planet hollywood much better.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and meet their expectations, consider the following improvements:

1. Seating: Arrange for larger seating areas for larger parties to ensure a more comfortable dining experience.

2. Seasoning: Enhance the seasoning of the prime rib to match the level of seasoning at the Paris Buffet.

3. Rice Noodles: Improve the quality of the rice noodles used in the tom yum soup, ensuring they are not powdery.

4. Noodle Soup Variety: Offer a wider variety of noodle soups, including options for thicker rice noodles."
3,"There are two advantages to the Monte Carlo:\n\n1) It has a tram which will connect you to nicer hotels\n\n2) Their food court has a Rubio's and a Starbucks.\n\nOther than that, it is at the same level as Excalibur, Luxor, and Harrah's. Hotwire classifies this hotel as a 4 star, which is NOT accurate. It is definitely a 3 star. Their gym and spa is decent, but it's not that nice. Also, another reviewer accurately described this hotel as smelling \""like burning hand lotion.\"" The newer casinos have better ventilation so they don't have to have that overpowering smell, but the Monte Carlo tries to cover it up with an extremely intense potpourri scent. \n\nIf you get a good deal, stay here...it's close enough to many amenities center strip, but if the price difference between staying here and say, Paris is just a few dollars, I would go for the pricier option.","there are two advantages to the monte carlo n n1 it has a tram which will connect you to nicer hotels n n2 their food court has a rubio's and a starbucks. n nother than that, it is at the same level as excalibur, luxor, and harrah's. hotwire classifies this hotel as a 4 star, which is not accurate. it is definitely a 3 star. their gym and spa is decent, but it's not that nice. also, another reviewer accurately described this hotel as smelling like burning hand lotion. the newer casinos have better ventilation so they don't have to have that overpowering smell, but the monte carlo tries to cover it up with an extremely intense potpourri scent. n nif you get a good deal, stay here...it's close enough to many amenities center strip, but if the price difference between staying here and say, paris is just a few dollars, i would go for the pricier option.","disapproval, neutral, approval","[INST] A customer left us a 3-star review: 'there are two advantages to the monte carlo n n1 it has a tram which will connect you to nicer hotels n n2 their food court has a rubio's and a starbucks. n nother than that, it is at the same level as excalibur, luxor, and harrah's. hotwire classifies this hotel as a 4 star, which is not accurate. it is definitely a 3 star. their gym and spa is decent, but it's not that nice. also, another reviewer accurately described this hotel as smelling like burning hand lotion. the newer casinos have better ventilation so they don't have to have that overpowering smell, but the monte carlo tries to cover it up with an extremely intense potpourri scent. n nif you get a good deal, stay here...it's close enough to many amenities center strip, but if the price difference between staying here and say, paris is just a few dollars, i would go for the pricier option.' The customer feels disapproval, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'there are two advantages to the monte carlo n n1 it has a tram which will connect you to nicer hotels n n2 their food court has a rubio's and a starbucks. n nother than that, it is at the same level as excalibur, luxor, and harrah's. hotwire classifies this hotel as a 4 star, which is not accurate. it is definitely a 3 star. their gym and spa is decent, but it's not that nice. also, another reviewer accurately described this hotel as smelling like burning hand lotion. the newer casinos have better ventilation so they don't have to have that overpowering smell, but the monte carlo tries to cover it up with an extremely intense potpourri scent. n nif you get a good deal, stay here...it's close enough to many amenities center strip, but if the price difference between staying here and say, paris is just a few dollars, i would go for the pricier option.' The customer feels disapproval, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at the Monte Carlo N N1, we could focus on the following areas:

1. Address the issue of the hotel's smell by improving ventilation and reducing the intensity of the potpourri scent.
2. Enhance the gym and spa facilities to make them more appealing and competitive with other 4-star hotels.
3. Improve the accuracy of the hotel's star rating to better align with customer expectations.
4. Consider offering a more competitive price to attract customers who might otherwise choose a more expensive hotel."
3,"So I was on my way home from work and I didn't feel like cooking and was craving Asian food. I was happy to see this place on my way so I decided to stop and check it out. \n\nAs I walked in I was hit with the smell of stale cigarettes which really made me want to turn around and walk out but I was only ordering to go and it may have been another customer that walked in before me so I headed up to the register area to check out the menu and place my order. I was pleasantly surprised to see that there were many options of different Asian cuisine. I'm a sucker for Thai fried rice so I decided to order that and crab angels (crab puffs). \n\nAgain I was just ordering take out so when I got home and opened my fried rice I couldn't believe how much was in the container. There was enough for 4 meals!! The crab angels were just ok I have had better. \n\nI would really like to give this place more stars simply for the amazing Thai Fried Rice I got, but it was missing the pineapple that I was craving and that it said it had on the menu.\n\nI will go back and try this place again and possibly change my review to a 4 or 5.","so i was on my way home from work and i didn't feel like cooking and was craving asian food. i was happy to see this place on my way so i decided to stop and check it out. n nas i walked in i was hit with the smell of stale cigarettes which really made me want to turn around and walk out but i was only ordering to go and it may have been another customer that walked in before me so i headed up to the register area to check out the menu and place my order. i was pleasantly surprised to see that there were many options of different asian cuisine. i'm a sucker for thai fried rice so i decided to order that and crab angels crab puffs . n nagain i was just ordering take out so when i got home and opened my fried rice i couldn't believe how much was in the container. there was enough for 4 meals!! the crab angels were just ok i have had better. n ni would really like to give this place more stars simply for the amazing thai fried rice i got, but it was missing the pineapple that i was craving and that it said it had on the menu. n ni will go back and try this place again and possibly change my review to a 4 or 5.","joy, surprise, excitement","[INST] A customer left us a 3-star review: 'so i was on my way home from work and i didn't feel like cooking and was craving asian food. i was happy to see this place on my way so i decided to stop and check it out. n nas i walked in i was hit with the smell of stale cigarettes which really made me want to turn around and walk out but i was only ordering to go and it may have been another customer that walked in before me so i headed up to the register area to check out the menu and place my order. i was pleasantly surprised to see that there were many options of different asian cuisine. i'm a sucker for thai fried rice so i decided to order that and crab angels crab puffs . n nagain i was just ordering take out so when i got home and opened my fried rice i couldn't believe how much was in the container. there was enough for 4 meals!! the crab angels were just ok i have had better. n ni would really like to give this place more stars simply for the amazing thai fried rice i got, but it was missing the pineapple that i was craving and that it said it had on the menu. n ni will go back and try this place again and possibly change my review to a 4 or 5.' The customer feels joy, surprise, excitement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'so i was on my way home from work and i didn't feel like cooking and was craving asian food. i was happy to see this place on my way so i decided to stop and check it out. n nas i walked in i was hit with the smell of stale cigarettes which really made me want to turn around and walk out but i was only ordering to go and it may have been another customer that walked in before me so i headed up to the register area to check out the menu and place my order. i was pleasantly surprised to see that there were many options of different asian cuisine. i'm a sucker for thai fried rice so i decided to order that and crab angels crab puffs . n nagain i was just ordering take out so when i got home and opened my fried rice i couldn't believe how much was in the container. there was enough for 4 meals!! the crab angels were just ok i have had better. n ni would really like to give this place more stars simply for the amazing thai fried rice i got, but it was missing the pineapple that i was craving and that it said it had on the menu. n ni will go back and try this place again and possibly change my review to a 4 or 5.' The customer feels joy, surprise, excitement. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Implement a strict no-smoking policy in the dining area to eliminate the unpleasant smell of cigarettes upon entry.

2. Ensure accurate menu descriptions, particularly for popular dishes like Thai Fried Rice, to meet customer expectations. In this case, adding pineapple to the Thai Fried Rice could enhance the customer's experience.

3. Offer appropriate portion sizes for takeout orders, as the customer found the fried rice to be more than enough for four meals.

4. Train staff to provide clear and helpful information about menu items, ensuring they can answer questions and address any concerns customers may have."
3,"Nice people; Inconsistent haircuts\n\nI like the shop and the people.  It can be a little busy, so you know they are doing something well.  Prices are reasonable and it's a chance to watch some sports or an action flick while you get a trim.\n\nOnly knock is that I get a different haircut each time.  Same instructions, but depending on the person and the day, I can come out looking quite a bit different.","nice people inconsistent haircuts n ni like the shop and the people. it can be a little busy, so you know they are doing something well. prices are reasonable and it's a chance to watch some sports or an action flick while you get a trim. n nonly knock is that i get a different haircut each time. same instructions, but depending on the person and the day, i can come out looking quite a bit different.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'nice people inconsistent haircuts n ni like the shop and the people. it can be a little busy, so you know they are doing something well. prices are reasonable and it's a chance to watch some sports or an action flick while you get a trim. n nonly knock is that i get a different haircut each time. same instructions, but depending on the person and the day, i can come out looking quite a bit different.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'nice people inconsistent haircuts n ni like the shop and the people. it can be a little busy, so you know they are doing something well. prices are reasonable and it's a chance to watch some sports or an action flick while you get a trim. n nonly knock is that i get a different haircut each time. same instructions, but depending on the person and the day, i can come out looking quite a bit different.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider implementing the following changes:

1. Consistency in haircuts: Ensure that each barber follows the same instructions for each customer to maintain consistency in haircuts. This could involve standardizing haircut techniques, providing clearer guidelines, or offering training sessions for barbers.

2. Communication: Improve communication with customers about their preferences and expectations. Ask for feedback after each visit and make adjustments accordingly.

3. Staff training: Provide ongoing training for staff to ensure they are up-to-date on the latest haircutting techniques and trends. This will help them deliver a more professional and consistent service."
3,"Stopped in here for lunch today, joined by Arlin B, Robyn N & Mike C.  Scott's was a bit of a disappointment for me this time.  My expensive bowl of Kreplach Soup was lukewarm & only contained one little Kreplach the size of a Ping Pong ball!  Even the smaller cup sized soup should have two or three of them.  My corned beef sandwich was good but the service was only so-so.  Considering all of this and the prices, it's down to 3 Stars this time for Scott's.\n\nCorned Beef Sandwich $10.95, bowl of Kreplach Soup $7.95 (!)","stopped in here for lunch today, joined by arlin b, robyn n mike c. scott's was a bit of a disappointment for me this time. my expensive bowl of kreplach soup was lukewarm only contained one little kreplach the size of a ping pong ball! even the smaller cup sized soup should have two or three of them. my corned beef sandwich was good but the service was only so so. considering all of this and the prices, it's down to 3 stars this time for scott's. n ncorned beef sandwich 10.95, bowl of kreplach soup 7.95 !","disappointment, neutral, annoyance","[INST] A customer left us a 3-star review: 'stopped in here for lunch today, joined by arlin b, robyn n mike c. scott's was a bit of a disappointment for me this time. my expensive bowl of kreplach soup was lukewarm only contained one little kreplach the size of a ping pong ball! even the smaller cup sized soup should have two or three of them. my corned beef sandwich was good but the service was only so so. considering all of this and the prices, it's down to 3 stars this time for scott's. n ncorned beef sandwich 10.95, bowl of kreplach soup 7.95 !' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'stopped in here for lunch today, joined by arlin b, robyn n mike c. scott's was a bit of a disappointment for me this time. my expensive bowl of kreplach soup was lukewarm only contained one little kreplach the size of a ping pong ball! even the smaller cup sized soup should have two or three of them. my corned beef sandwich was good but the service was only so so. considering all of this and the prices, it's down to 3 stars this time for scott's. n ncorned beef sandwich 10.95, bowl of kreplach soup 7.95 !' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your establishment, consider the following steps:

1. Ensure consistency in food quality and temperature: The customer was disappointed with the lukewarm kreplach soup and small size of the kreplach. To address this, ensure that all dishes are prepared and served at the correct temperature and that the portion sizes are as advertised or exceed expectations.

2. Improve the quantity of kreplach in the soup: The customer expected multiple kreplach in the bowl of soup but only received one small one. To meet their expectations, consider increasing the number of kreplach in the bowl or adjusting the price accordingly."
3,"We booked the renovated Go Room and it was better than we expected.  The decor was modern and had a  Denon hi-fi system in the room!  Bathroom had a bathtub and a shower.  Reasonably clean.  I wasn't too crazy about the strange smell in the casino (felt like bathroom air freshener!), but hey with the price and its unbeatable central location, it was a good deal!  Plus you're in Vegas, you wouldn't want to just stay in your room or your own hotel!","we booked the renovated go room and it was better than we expected. the decor was modern and had a denon hi fi system in the room! bathroom had a bathtub and a shower. reasonably clean. i wasn't too crazy about the strange smell in the casino felt like bathroom air freshener! , but hey with the price and its unbeatable central location, it was a good deal! plus you're in vegas, you wouldn't want to just stay in your room or your own hotel!","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'we booked the renovated go room and it was better than we expected. the decor was modern and had a denon hi fi system in the room! bathroom had a bathtub and a shower. reasonably clean. i wasn't too crazy about the strange smell in the casino felt like bathroom air freshener! , but hey with the price and its unbeatable central location, it was a good deal! plus you're in vegas, you wouldn't want to just stay in your room or your own hotel!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'we booked the renovated go room and it was better than we expected. the decor was modern and had a denon hi fi system in the room! bathroom had a bathtub and a shower. reasonably clean. i wasn't too crazy about the strange smell in the casino felt like bathroom air freshener! , but hey with the price and its unbeatable central location, it was a good deal! plus you're in vegas, you wouldn't want to just stay in your room or your own hotel!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following actions:

1. Investigate the source of the strange smell in the casino, possibly replacing or improving the air freshener system.
2. Enhance the cleanliness protocols, focusing on eliminating any potential odors that might be perceived as unpleasant.
3. Offer options for customers who prefer a smoke-free environment, as the smell of cigarette smoke could potentially contribute to the issue.
4. Provide information about the hotel's air filtration system and any steps taken to ensure a pleasant and fresh environment for guests."
3,"Jollibee has been my favorite fast food ever since I was a little girl.  My mom used to take me to Jollibee for my birthday - so it's quite memorable to me.  \n\nThe Jollibee in Las Vegas was the first Jollibee I have ever visited outside the Philippines.  My first visit was a while back (not so sure about the date maybe 5 years ago), but I go to this place at least once or twice a year.  \n\nMy favorite food in Jollibee: Chicken Joy with spaghetti, Peach mango pie\nOther than my favorites, I think everything else is OK.","jollibee has been my favorite fast food ever since i was a little girl. my mom used to take me to jollibee for my birthday so it's quite memorable to me. n nthe jollibee in las vegas was the first jollibee i have ever visited outside the philippines. my first visit was a while back not so sure about the date maybe 5 years ago , but i go to this place at least once or twice a year. n nmy favorite food in jollibee chicken joy with spaghetti, peach mango pie nother than my favorites, i think everything else is ok.","love, joy, admiration","[INST] A customer left us a 3-star review: 'jollibee has been my favorite fast food ever since i was a little girl. my mom used to take me to jollibee for my birthday so it's quite memorable to me. n nthe jollibee in las vegas was the first jollibee i have ever visited outside the philippines. my first visit was a while back not so sure about the date maybe 5 years ago , but i go to this place at least once or twice a year. n nmy favorite food in jollibee chicken joy with spaghetti, peach mango pie nother than my favorites, i think everything else is ok.' The customer feels love, joy, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'jollibee has been my favorite fast food ever since i was a little girl. my mom used to take me to jollibee for my birthday so it's quite memorable to me. n nthe jollibee in las vegas was the first jollibee i have ever visited outside the philippines. my first visit was a while back not so sure about the date maybe 5 years ago , but i go to this place at least once or twice a year. n nmy favorite food in jollibee chicken joy with spaghetti, peach mango pie nother than my favorites, i think everything else is ok.' The customer feels love, joy, admiration. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience at Jollibee, consider the following improvements:

1. Consistency: Maintain the quality and taste of the food across all locations, especially those outside the Philippines. This will help maintain the nostalgic value the customer associates with Jollibee.

2. Cleanliness and ambiance: Ensure the restaurant is clean and well-maintained, creating a welcoming environment that matches the customer's fond memories of the brand.

3. Service: Train staff to provide friendly, attentive, and efficient service, making customers feel valued and appreciated."
3,"One fact that hit me when I was in Vegas is that they simply do not have enough polished people to work the restaurants and hotels in the city.  When I was in Todd English's PUB there were a number of overweight unattractive middle aged men dressed in jeans and tight shirts and the hostess had a tramp stamp clearly visible on her lower back.\n\nOn Mon Ami Gabi, my waitress looked like someone more at home at a blue plate special diner than an upscale strip restaurant and the busboy clearly was an \""amateur\"".   When someone in my party asked him what the Soup of the Day was he said, \""I don't know, I am the busboy\"",...really good answer.\n\nThe place itself is nice and most people choose to dine al fresco as it is perhaps the best place to people watch on the Strip.  I ordered the Mac & Cheese which was a disappointment as it has no bread crumbs on top and the flavor was sorely lacking.  Not a bad place but not a great place....good for a one-time visit.","one fact that hit me when i was in vegas is that they simply do not have enough polished people to work the restaurants and hotels in the city. when i was in todd english's pub there were a number of overweight unattractive middle aged men dressed in jeans and tight shirts and the hostess had a tramp stamp clearly visible on her lower back. n non mon ami gabi, my waitress looked like someone more at home at a blue plate special diner than an upscale strip restaurant and the busboy clearly was an amateur . when someone in my party asked him what the soup of the day was he said, i don't know, i am the busboy ,...really good answer. n nthe place itself is nice and most people choose to dine al fresco as it is perhaps the best place to people watch on the strip. i ordered the mac cheese which was a disappointment as it has no bread crumbs on top and the flavor was sorely lacking. not a bad place but not a great place....good for a one time visit.","neutral, disappointment, disapproval","[INST] A customer left us a 3-star review: 'one fact that hit me when i was in vegas is that they simply do not have enough polished people to work the restaurants and hotels in the city. when i was in todd english's pub there were a number of overweight unattractive middle aged men dressed in jeans and tight shirts and the hostess had a tramp stamp clearly visible on her lower back. n non mon ami gabi, my waitress looked like someone more at home at a blue plate special diner than an upscale strip restaurant and the busboy clearly was an amateur . when someone in my party asked him what the soup of the day was he said, i don't know, i am the busboy ,...really good answer. n nthe place itself is nice and most people choose to dine al fresco as it is perhaps the best place to people watch on the strip. i ordered the mac cheese which was a disappointment as it has no bread crumbs on top and the flavor was sorely lacking. not a bad place but not a great place....good for a one time visit.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'one fact that hit me when i was in vegas is that they simply do not have enough polished people to work the restaurants and hotels in the city. when i was in todd english's pub there were a number of overweight unattractive middle aged men dressed in jeans and tight shirts and the hostess had a tramp stamp clearly visible on her lower back. n non mon ami gabi, my waitress looked like someone more at home at a blue plate special diner than an upscale strip restaurant and the busboy clearly was an amateur . when someone in my party asked him what the soup of the day was he said, i don't know, i am the busboy ,...really good answer. n nthe place itself is nice and most people choose to dine al fresco as it is perhaps the best place to people watch on the strip. i ordered the mac cheese which was a disappointment as it has no bread crumbs on top and the flavor was sorely lacking. not a bad place but not a great place....good for a one time visit.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your establishment, consider the following steps:

1. Staff Training: Enhance training programs for staff, focusing on professionalism, appearance, and customer service skills. This includes proper attire, grooming, and etiquette.

2. Hire and Schedule: Ensure that appropriate staff members are scheduled for each shift, particularly in high-traffic areas like restaurants and hotels. Consider hiring more staff or providing incentives for staff to work during peak hours.

3. Menu Improvement: Review the menu regularly to ensure that dishes are consistently delicious and well-presented."
3,"As everything else in Vegas, The Venetian is like a kid's idea of Venice, but then on crack.\nSo... Palazzo suite, nice but super cheesey. I was thisclose to stealing one of those cute blue pillows they have, but thought better of it. \nWasted $110 on gambling in about 2 and a half seconds and then decided to spend my money shopping and eating instead. Room service makes a bomb omlette.","as everything else in vegas, the venetian is like a kid's idea of venice, but then on crack. nso... palazzo suite, nice but super cheesey. i was thisclose to stealing one of those cute blue pillows they have, but thought better of it. nwasted 110 on gambling in about 2 and a half seconds and then decided to spend my money shopping and eating instead. room service makes a bomb omlette.","neutral, disappointment, disapproval","[INST] A customer left us a 3-star review: 'as everything else in vegas, the venetian is like a kid's idea of venice, but then on crack. nso... palazzo suite, nice but super cheesey. i was thisclose to stealing one of those cute blue pillows they have, but thought better of it. nwasted 110 on gambling in about 2 and a half seconds and then decided to spend my money shopping and eating instead. room service makes a bomb omlette.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'as everything else in vegas, the venetian is like a kid's idea of venice, but then on crack. nso... palazzo suite, nice but super cheesey. i was thisclose to stealing one of those cute blue pillows they have, but thought better of it. nwasted 110 on gambling in about 2 and a half seconds and then decided to spend my money shopping and eating instead. room service makes a bomb omlette.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at The Venetian/Palazzo, consider the following suggestions:

1. Authenticity: Enhance the Venetian theme to make it more immersive and less ""kid's idea""-like. This could involve more historical accuracy, local art, and cultural events.

2. Gambling Experience: Offer more engaging and varied gambling options to keep customers interested for longer periods. Consider providing lessons or tutorials for newcomers.

3. Affordable Gambling: Offer lower minimum bets or promotions to encourage customers to try their luck without feeling the immediate financial strain."
3,"This was my first encounter with any all-you-can-eat establishment, and my two outings here have been pretty good.  China China is in the Omni Centre, which also houses a Vue cinema, Wetherspoons, gym and others.  It thus offers plenty of choice for those visiting the centre who want to eat, and it seems to complement the other choices well.\n\nLet's be honest at the outset - not all of the food on offer is Chinese.  I'm sure I saw a curry or two, chicken nuggets, chips and waffles thrown into the mix as well.  The food is satisfying, if not amazingly tasty.  I guess this comes from having the food sat out for a while.  At my last visit, dessert was where the night really came together, and I consumed something like 12 pieces of cheesecake (an all-time favourite dessert for me).\n\nI would say that the prices are reasonable for the food that is on offer.  There is a small bar, but I find that it is best at these places to just get tap water, to add as little to the fixed price of the buffet as possible.  The interior is contemporary, if a little clinical, in style - but this won't  bother most diners, who will be focused on consuming quantities of food.  The few staff that I did see kept the food stocks high throughout the evening, but to be honest they played little role in creating the experience.\n\nWith China China, you get what you pay for - an all-you-can-eat buffet, and not much else.","this was my first encounter with any all you can eat establishment, and my two outings here have been pretty good. china china is in the omni centre, which also houses a vue cinema, wetherspoons, gym and others. it thus offers plenty of choice for those visiting the centre who want to eat, and it seems to complement the other choices well. n nlet's be honest at the outset not all of the food on offer is chinese. i'm sure i saw a curry or two, chicken nuggets, chips and waffles thrown into the mix as well. the food is satisfying, if not amazingly tasty. i guess this comes from having the food sat out for a while. at my last visit, dessert was where the night really came together, and i consumed something like 12 pieces of cheesecake an all time favourite dessert for me . n ni would say that the prices are reasonable for the food that is on offer. there is a small bar, but i find that it is best at these places to just get tap water, to add as little to the fixed price of the buffet as possible. the interior is contemporary, if a little clinical, in style but this won't bother most diners, who will be focused on consuming quantities of food. the few staff that i did see kept the food stocks high throughout the evening, but to be honest they played little role in creating the experience. n nwith china china, you get what you pay for an all you can eat buffet, and not much else.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'this was my first encounter with any all you can eat establishment, and my two outings here have been pretty good. china china is in the omni centre, which also houses a vue cinema, wetherspoons, gym and others. it thus offers plenty of choice for those visiting the centre who want to eat, and it seems to complement the other choices well. n nlet's be honest at the outset not all of the food on offer is chinese. i'm sure i saw a curry or two, chicken nuggets, chips and waffles thrown into the mix as well. the food is satisfying, if not amazingly tasty. i guess this comes from having the food sat out for a while. at my last visit, dessert was where the night really came together, and i consumed something like 12 pieces of cheesecake an all time favourite dessert for me . n ni would say that the prices are reasonable for the food that is on offer. there is a small bar, but i find that it is best at these places to just get tap water, to add as little to the fixed price of the buffet as possible. the interior is contemporary, if a little clinical, in style but this won't bother most diners, who will be focused on consuming quantities of food. the few staff that i did see kept the food stocks high throughout the evening, but to be honest they played little role in creating the experience. n nwith china china, you get what you pay for an all you can eat buffet, and not much else.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this was my first encounter with any all you can eat establishment, and my two outings here have been pretty good. china china is in the omni centre, which also houses a vue cinema, wetherspoons, gym and others. it thus offers plenty of choice for those visiting the centre who want to eat, and it seems to complement the other choices well. n nlet's be honest at the outset not all of the food on offer is chinese. i'm sure i saw a curry or two, chicken nuggets, chips and waffles thrown into the mix as well. the food is satisfying, if not amazingly tasty. i guess this comes from having the food sat out for a while. at my last visit, dessert was where the night really came together, and i consumed something like 12 pieces of cheesecake an all time favourite dessert for me . n ni would say that the prices are reasonable for the food that is on offer. there is a small bar, but i find that it is best at these places to just get tap water, to add as little to the fixed price of the buffet as possible. the interior is contemporary, if a little clinical, in style but this won't bother most diners, who will be focused on consuming quantities of food. the few staff that i did see kept the food stocks high throughout the evening, but to be honest they played little role in creating the experience. n nwith china china, you get what you pay for an all you can eat buffet, and not much else.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at China China, consider the following suggestions:

1. Enhance the food quality and variety: Offer more authentic Chinese dishes and reduce the non-Chinese options. Ensure the food is fresh and flavorful by implementing a regular rotation of dishes.

2. Improve the presentation of food: Make sure the food is visually appealing and well-arranged to create a more enjoyable dining experience.

3. Train staff to be more attentive and engaging: Staff should be proactive in ensuring customers have a positive experience, including refilling food stations, answering questions, and providing friendly service."
3,The Cajun Queen is a really nice neighborhood restaurant for me. The service is consistently good especially in the bar. I love the atmosphere and the live Dixieland jazz is a wonderful plus.\n\nWhat troubles me now and has troubled me from the first time I started going to the CQ : it seems like the kitchen believes everything must be really hot (spicy) since it's a Cajun restaurant. But some things just shouldn't be hot. Tonight I ordered the crawfish scampi appetizer. Scampi is generally shellfish flavored with garlic and herbs. Red pepper flakes are sometimes added but not as a predominant flavor. The CQ  added so much chili that it overpowered the crawfish. There is not a lot of difference between the scampi and etouffee which is supposed to be hot. If they would just not be so heavy-handed with the Cajun spices.....,the cajun queen is a really nice neighborhood restaurant for me. the service is consistently good especially in the bar. i love the atmosphere and the live dixieland jazz is a wonderful plus. n nwhat troubles me now and has troubled me from the first time i started going to the cq it seems like the kitchen believes everything must be really hot spicy since it's a cajun restaurant. but some things just shouldn't be hot. tonight i ordered the crawfish scampi appetizer. scampi is generally shellfish flavored with garlic and herbs. red pepper flakes are sometimes added but not as a predominant flavor. the cq added so much chili that it overpowered the crawfish. there is not a lot of difference between the scampi and etouffee which is supposed to be hot. if they would just not be so heavy handed with the cajun spices.....,"disappointment, admiration, love","[INST] A customer left us a 3-star review: 'the cajun queen is a really nice neighborhood restaurant for me. the service is consistently good especially in the bar. i love the atmosphere and the live dixieland jazz is a wonderful plus. n nwhat troubles me now and has troubled me from the first time i started going to the cq it seems like the kitchen believes everything must be really hot spicy since it's a cajun restaurant. but some things just shouldn't be hot. tonight i ordered the crawfish scampi appetizer. scampi is generally shellfish flavored with garlic and herbs. red pepper flakes are sometimes added but not as a predominant flavor. the cq added so much chili that it overpowered the crawfish. there is not a lot of difference between the scampi and etouffee which is supposed to be hot. if they would just not be so heavy handed with the cajun spices.....' The customer feels disappointment, admiration, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the cajun queen is a really nice neighborhood restaurant for me. the service is consistently good especially in the bar. i love the atmosphere and the live dixieland jazz is a wonderful plus. n nwhat troubles me now and has troubled me from the first time i started going to the cq it seems like the kitchen believes everything must be really hot spicy since it's a cajun restaurant. but some things just shouldn't be hot. tonight i ordered the crawfish scampi appetizer. scampi is generally shellfish flavored with garlic and herbs. red pepper flakes are sometimes added but not as a predominant flavor. the cq added so much chili that it overpowered the crawfish. there is not a lot of difference between the scampi and etouffee which is supposed to be hot. if they would just not be so heavy handed with the cajun spices.....' The customer feels disappointment, admiration, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can:

1. Address the spice issue: Offer a spice level option for dishes, especially those that are not traditionally spicy, such as the crawfish scampi. This will allow customers to customize their orders according to their preference.

2. Maintain consistency in service: Ensure that the kitchen consistently follows the recipe for each dish, focusing on the balance of flavors rather than just the spiciness.

3. Communicate menu items: Clearly communicate the ingredients and spice levels of each dish on the menu to help customers make informed decisions."
3,"Great casual Japanese option on the strip. Only Con its a little on the pricey side for casual Japanese food. It has a large open dining area with floor to ceiling windows that face the strip. Great for people watching! The menu has a wide range to choose from sushi, ramen, etc. My favorite menus items were crispy cod & pork shoulder steam buns. For dessert my 2 favorites were the doughnuts (tofu,sweet potato,rosemary) and soft serve (coffee, pop rocks, nori, carmel). Definitely order together for a great pairing!","great casual japanese option on the strip. only con its a little on the pricey side for casual japanese food. it has a large open dining area with floor to ceiling windows that face the strip. great for people watching! the menu has a wide range to choose from sushi, ramen, etc. my favorite menus items were crispy cod pork shoulder steam buns. for dessert my 2 favorites were the doughnuts tofu,sweet potato,rosemary and soft serve coffee, pop rocks, nori, carmel . definitely order together for a great pairing!","admiration, love, approval","[INST] A customer left us a 3-star review: 'great casual japanese option on the strip. only con its a little on the pricey side for casual japanese food. it has a large open dining area with floor to ceiling windows that face the strip. great for people watching! the menu has a wide range to choose from sushi, ramen, etc. my favorite menus items were crispy cod pork shoulder steam buns. for dessert my 2 favorites were the doughnuts tofu,sweet potato,rosemary and soft serve coffee, pop rocks, nori, carmel . definitely order together for a great pairing!' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'great casual japanese option on the strip. only con its a little on the pricey side for casual japanese food. it has a large open dining area with floor to ceiling windows that face the strip. great for people watching! the menu has a wide range to choose from sushi, ramen, etc. my favorite menus items were crispy cod pork shoulder steam buns. for dessert my 2 favorites were the doughnuts tofu,sweet potato,rosemary and soft serve coffee, pop rocks, nori, carmel . definitely order together for a great pairing!' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and potentially encourage them to leave a higher rating in the future, consider the following improvements:

1. Offer a more competitive price range for casual Japanese food, especially for popular menu items like the crispy cod pork shoulder steam buns and the unique desserts.

2. Maintain the high-quality standards of the food, ensuring that the taste and presentation meet or exceed the customer's expectations.

3. Consider offering promotions or discounts for returning customers, as this customer seems to appreciate the variety and quality of the menu."
3,"After deciding to learn how to play the guitar for the third time, I ended up at Varsity music, a no-brainer as I walk past it almost every day. It's a cute music store on Nicolson Street, right opposite Edinburgh University's Old College. A friend and I bought our guitars within a day of each other and managed to become quite friendly with the staff, who I suspect may be the owners as well. We managed to score a discount and one of those electric tuners, which I'd put down to our natural charm! Although I'm not a musical expert, I will say they had a great range of guitars, some tipping the \u00a3300 scale, but mine was thankfully an affordable \u00a360. Guitars come with a case, a few picks if you're nice and will usually be tuned; if not just ask and they should happily oblige. They also sell some great instructional material, and I believe they offer lessons as well!","after deciding to learn how to play the guitar for the third time, i ended up at varsity music, a no brainer as i walk past it almost every day. it's a cute music store on nicolson street, right opposite edinburgh university's old college. a friend and i bought our guitars within a day of each other and managed to become quite friendly with the staff, who i suspect may be the owners as well. we managed to score a discount and one of those electric tuners, which i'd put down to our natural charm! although i'm not a musical expert, i will say they had a great range of guitars, some tipping the u00a3300 scale, but mine was thankfully an affordable u00a360. guitars come with a case, a few picks if you're nice and will usually be tuned if not just ask and they should happily oblige. they also sell some great instructional material, and i believe they offer lessons as well!","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'after deciding to learn how to play the guitar for the third time, i ended up at varsity music, a no brainer as i walk past it almost every day. it's a cute music store on nicolson street, right opposite edinburgh university's old college. a friend and i bought our guitars within a day of each other and managed to become quite friendly with the staff, who i suspect may be the owners as well. we managed to score a discount and one of those electric tuners, which i'd put down to our natural charm! although i'm not a musical expert, i will say they had a great range of guitars, some tipping the u00a3300 scale, but mine was thankfully an affordable u00a360. guitars come with a case, a few picks if you're nice and will usually be tuned if not just ask and they should happily oblige. they also sell some great instructional material, and i believe they offer lessons as well!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'after deciding to learn how to play the guitar for the third time, i ended up at varsity music, a no brainer as i walk past it almost every day. it's a cute music store on nicolson street, right opposite edinburgh university's old college. a friend and i bought our guitars within a day of each other and managed to become quite friendly with the staff, who i suspect may be the owners as well. we managed to score a discount and one of those electric tuners, which i'd put down to our natural charm! although i'm not a musical expert, i will say they had a great range of guitars, some tipping the u00a3300 scale, but mine was thankfully an affordable u00a360. guitars come with a case, a few picks if you're nice and will usually be tuned if not just ask and they should happily oblige. they also sell some great instructional material, and i believe they offer lessons as well!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Maintain the current level of personalized service and friendly staff interaction, as this seems to have been a positive aspect of their experience.

2. Offer more advanced instructional materials for customers who are more experienced or looking to advance their skills.

3. Consider providing a more diverse selection of guitars in the lower price range to cater to a wider audience, as the customer mentions that their guitar was affordable but not extremely expensive.

4. Offer group lessons or workshops to encourage customers to learn together, as the customer mentions they bought a guitar with a friend."
3,"First of all, let me say I rarely eat red meat.  I'm more of a chicken/turkey/seafood kind of gal.  This was my third time to Brgr, and I had previously tried the Salmon Burger (just so-so) and the Tree Hugger (lentil & falafel - not too fulfilling). This time, however, I decided to take the plunge and try an actual BURGER.  So I went with the Shrooms burger, topped with forest mushrooms, caramelized onions, brie cheese and mustard aioli.  I ordered it medium-well, and it was prepared accordingly.\n\nFor me, a person who eats red meat only a couple times per year, the burger wasn't mindblowingly, extraordinarily outstanding.  It was tasty, but I wasn't rocked to my core. The mustard aioli was pretty yummy, though...unfortunately, I couldn't really taste the brie.\n\nMy friend ordered the Double Yoi Burger, which came with pastrami, Swiss cheese, fried egg, cole slaw, and Thousand Island dressing. He moaned and raved his way through the thing - definitely sounds of pleasure and satisfaction. I was happy because it was his first time to Brgr, and he thoroughly enjoyed it.\n\nWe also shared an order of the fries (just with the parmesan and herbs), which were pretty standard (but nicely cooked), and a salty caramel milkshake (delish!). \n\nSo....from a culinary perspective, it was pretty good fare, though I have heard Burgatory blows it out of the water...\n\nAs for other factors, my friend and I had a short wait time, and our server was a very personable, patient, attentive 20-something woman who was very pleasant and helpful with our menu questions.  \n\nI would go back to Brgr - it's very convenient to my apartment, and I really want to try the Thai Pork & Shrimp Burger. :)","first of all, let me say i rarely eat red meat. i'm more of a chicken turkey seafood kind of gal. this was my third time to brgr, and i had previously tried the salmon burger just so so and the tree hugger lentil falafel not too fulfilling . this time, however, i decided to take the plunge and try an actual burger. so i went with the shrooms burger, topped with forest mushrooms, caramelized onions, brie cheese and mustard aioli. i ordered it medium well, and it was prepared accordingly. n nfor me, a person who eats red meat only a couple times per year, the burger wasn't mindblowingly, extraordinarily outstanding. it was tasty, but i wasn't rocked to my core. the mustard aioli was pretty yummy, though...unfortunately, i couldn't really taste the brie. n nmy friend ordered the double yoi burger, which came with pastrami, swiss cheese, fried egg, cole slaw, and thousand island dressing. he moaned and raved his way through the thing definitely sounds of pleasure and satisfaction. i was happy because it was his first time to brgr, and he thoroughly enjoyed it. n nwe also shared an order of the fries just with the parmesan and herbs , which were pretty standard but nicely cooked , and a salty caramel milkshake delish! . n nso....from a culinary perspective, it was pretty good fare, though i have heard burgatory blows it out of the water... n nas for other factors, my friend and i had a short wait time, and our server was a very personable, patient, attentive 20 something woman who was very pleasant and helpful with our menu questions. n ni would go back to brgr it's very convenient to my apartment, and i really want to try the thai pork shrimp burger.","neutral, approval, realization","[INST] A customer left us a 3-star review: 'first of all, let me say i rarely eat red meat. i'm more of a chicken turkey seafood kind of gal. this was my third time to brgr, and i had previously tried the salmon burger just so so and the tree hugger lentil falafel not too fulfilling . this time, however, i decided to take the plunge and try an actual burger. so i went with the shrooms burger, topped with forest mushrooms, caramelized onions, brie cheese and mustard aioli. i ordered it medium well, and it was prepared accordingly. n nfor me, a person who eats red meat only a couple times per year, the burger wasn't mindblowingly, extraordinarily outstanding. it was tasty, but i wasn't rocked to my core. the mustard aioli was pretty yummy, though...unfortunately, i couldn't really taste the brie. n nmy friend ordered the double yoi burger, which came with pastrami, swiss cheese, fried egg, cole slaw, and thousand island dressing. he moaned and raved his way through the thing definitely sounds of pleasure and satisfaction. i was happy because it was his first time to brgr, and he thoroughly enjoyed it. n nwe also shared an order of the fries just with the parmesan and herbs , which were pretty standard but nicely cooked , and a salty caramel milkshake delish! . n nso....from a culinary perspective, it was pretty good fare, though i have heard burgatory blows it out of the water... n nas for other factors, my friend and i had a short wait time, and our server was a very personable, patient, attentive 20 something woman who was very pleasant and helpful with our menu questions. n ni would go back to brgr it's very convenient to my apartment, and i really want to try the thai pork shrimp burger.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'first of all, let me say i rarely eat red meat. i'm more of a chicken turkey seafood kind of gal. this was my third time to brgr, and i had previously tried the salmon burger just so so and the tree hugger lentil falafel not too fulfilling . this time, however, i decided to take the plunge and try an actual burger. so i went with the shrooms burger, topped with forest mushrooms, caramelized onions, brie cheese and mustard aioli. i ordered it medium well, and it was prepared accordingly. n nfor me, a person who eats red meat only a couple times per year, the burger wasn't mindblowingly, extraordinarily outstanding. it was tasty, but i wasn't rocked to my core. the mustard aioli was pretty yummy, though...unfortunately, i couldn't really taste the brie. n nmy friend ordered the double yoi burger, which came with pastrami, swiss cheese, fried egg, cole slaw, and thousand island dressing. he moaned and raved his way through the thing definitely sounds of pleasure and satisfaction. i was happy because it was his first time to brgr, and he thoroughly enjoyed it. n nwe also shared an order of the fries just with the parmesan and herbs , which were pretty standard but nicely cooked , and a salty caramel milkshake delish! . n nso....from a culinary perspective, it was pretty good fare, though i have heard burgatory blows it out of the water... n nas for other factors, my friend and i had a short wait time, and our server was a very personable, patient, attentive 20 something woman who was very pleasant and helpful with our menu questions. n ni would go back to brgr it's very convenient to my apartment, and i really want to try the thai pork shrimp burger.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your restaurant, consider the following suggestions:

1. Enhance the flavor of the mushroom burger by ensuring the brie cheese is more prominent. This could be achieved by either increasing the amount of cheese or adjusting the cooking process to better melt the cheese.

2. Offer a tasting or sampling option for customers who are less familiar with certain menu items, such as the shrooms burger. This would allow them to try the dish before committing to a full order.

3. Improve communication with the kitchen about specific cooking instructions, such as preparing the shrooms burger medium well."
3,"For me this is authentic Mexican fast food, but then I am a white girl from the Midwest. Every so often I get a craving for Tacos El Compita. My husband and I make the trek there and order so much food - several tacos, a quesadilla, a huge torta, etc. It is so good. And then I ultimately get sick a few hours after I eat. I swear I won't go there again until a month later when I get the craving again.","for me this is authentic mexican fast food, but then i am a white girl from the midwest. every so often i get a craving for tacos el compita. my husband and i make the trek there and order so much food several tacos, a quesadilla, a huge torta, etc. it is so good. and then i ultimately get sick a few hours after i eat. i swear i won't go there again until a month later when i get the craving again.","admiration, disappointment, neutral","[INST] A customer left us a 3-star review: 'for me this is authentic mexican fast food, but then i am a white girl from the midwest. every so often i get a craving for tacos el compita. my husband and i make the trek there and order so much food several tacos, a quesadilla, a huge torta, etc. it is so good. and then i ultimately get sick a few hours after i eat. i swear i won't go there again until a month later when i get the craving again.' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'for me this is authentic mexican fast food, but then i am a white girl from the midwest. every so often i get a craving for tacos el compita. my husband and i make the trek there and order so much food several tacos, a quesadilla, a huge torta, etc. it is so good. and then i ultimately get sick a few hours after i eat. i swear i won't go there again until a month later when i get the craving again.' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Food Safety: Investigate the potential cause of the customer's illness after eating at our restaurant. This could involve reviewing food preparation and storage procedures, ensuring all staff are properly trained in food safety, and considering the use of a food safety management system.

2. Communication: Provide clear information about the ingredients used in our dishes, especially for those who may have dietary restrictions or allergies. This could be done through menu labels or by having staff trained to answer questions about ingredients.

3. Consistency: Strive for consistency in food preparation to minimize the chance of inconsistencies that might lead to illness."
3,"Great service, quality, taste, and atmosphere.\n\nThe problem is that its way too expensive and not enough food.  I know, I know its vegas, joel robuchon, french, blah blah blah.  At least fill me up.  btw i got the chefs tasting menu and ate a bunch of bread.","great service, quality, taste, and atmosphere. n nthe problem is that its way too expensive and not enough food. i know, i know its vegas, joel robuchon, french, blah blah blah. at least fill me up. btw i got the chefs tasting menu and ate a bunch of bread.","admiration, disappointment, neutral","[INST] A customer left us a 3-star review: 'great service, quality, taste, and atmosphere. n nthe problem is that its way too expensive and not enough food. i know, i know its vegas, joel robuchon, french, blah blah blah. at least fill me up. btw i got the chefs tasting menu and ate a bunch of bread.' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'great service, quality, taste, and atmosphere. n nthe problem is that its way too expensive and not enough food. i know, i know its vegas, joel robuchon, french, blah blah blah. at least fill me up. btw i got the chefs tasting menu and ate a bunch of bread.' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address the pricing concern: Offer a more affordable tasting menu option or highlight value-for-money dishes on the menu.

2. Increase portion sizes: Review the serving sizes of dishes, especially on the tasting menu, to ensure customers feel satisfied after their meal.

3. Improve communication: Clearly communicate the quantity and quality of food that customers can expect from the tasting menu, so they have realistic expectations.

4. Offer a complimentary dish: As a gesture of goodwill, offer the customer a complimentary dish from the menu that is known for its generous portion size."
3,"This holts has a great selection of items, however the staff here were just awful. I was looking to purchase a bag and wanted to buy my first REAL high end designer one. While I've had money saved up, the amount I was looking to spend is still a lot of cash for someone that isn't overly wealthy. I found a Prada bag I was quite fond of and was debating that. The lady that was helping me was incredibly impatient and rude and kept telling me it was nice and I should just get it. When I decided to make a quick phone call she audibly sighed and walked back to the counter. While I understand I was looking at this bag for a solid 10 minutes or so, it's incredibly rude to have someone rushing you when they obviously just want to make the sale and get you out of the store. I ended up buying it, but it was definitely not the kind of experience I wanted to have while making such an important large purchase. Not everyone is made of money, and sometimes you gotta give them time to really look at what they're purchasing. It's not so much to ask","this holts has a great selection of items, however the staff here were just awful. i was looking to purchase a bag and wanted to buy my first real high end designer one. while i've had money saved up, the amount i was looking to spend is still a lot of cash for someone that isn't overly wealthy. i found a prada bag i was quite fond of and was debating that. the lady that was helping me was incredibly impatient and rude and kept telling me it was nice and i should just get it. when i decided to make a quick phone call she audibly sighed and walked back to the counter. while i understand i was looking at this bag for a solid 10 minutes or so, it's incredibly rude to have someone rushing you when they obviously just want to make the sale and get you out of the store. i ended up buying it, but it was definitely not the kind of experience i wanted to have while making such an important large purchase. not everyone is made of money, and sometimes you gotta give them time to really look at what they're purchasing. it's not so much to ask","annoyance, disappointment, admiration","[INST] A customer left us a 3-star review: 'this holts has a great selection of items, however the staff here were just awful. i was looking to purchase a bag and wanted to buy my first real high end designer one. while i've had money saved up, the amount i was looking to spend is still a lot of cash for someone that isn't overly wealthy. i found a prada bag i was quite fond of and was debating that. the lady that was helping me was incredibly impatient and rude and kept telling me it was nice and i should just get it. when i decided to make a quick phone call she audibly sighed and walked back to the counter. while i understand i was looking at this bag for a solid 10 minutes or so, it's incredibly rude to have someone rushing you when they obviously just want to make the sale and get you out of the store. i ended up buying it, but it was definitely not the kind of experience i wanted to have while making such an important large purchase. not everyone is made of money, and sometimes you gotta give them time to really look at what they're purchasing. it's not so much to ask' The customer feels annoyance, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this holts has a great selection of items, however the staff here were just awful. i was looking to purchase a bag and wanted to buy my first real high end designer one. while i've had money saved up, the amount i was looking to spend is still a lot of cash for someone that isn't overly wealthy. i found a prada bag i was quite fond of and was debating that. the lady that was helping me was incredibly impatient and rude and kept telling me it was nice and i should just get it. when i decided to make a quick phone call she audibly sighed and walked back to the counter. while i understand i was looking at this bag for a solid 10 minutes or so, it's incredibly rude to have someone rushing you when they obviously just want to make the sale and get you out of the store. i ended up buying it, but it was definitely not the kind of experience i wanted to have while making such an important large purchase. not everyone is made of money, and sometimes you gotta give them time to really look at what they're purchasing. it's not so much to ask' The customer feels annoyance, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, Holts could focus on the following areas:

1. Staff Training: Provide training to sales associates on empathy, patience, and effective communication. They should be equipped to handle customers who are making significant purchases, understanding that this may take time and careful consideration.

2. Customer-Centric Approach: Encourage sales associates to prioritize the customer's needs over making a quick sale. This includes being attentive, respectful, and understanding of the customer's budget and preferences.

3. Time Management: Implement strategies to manage staff workload and ensure that sales associates have enough time to assist customers without feeling rushed."
3,"I was on vacation and forgot my medication, so I came here on a random Tuesday to get a prescription filled. There was only one pharmacist working, so a simple prescription took about an hour (the medication is already pre-packaged). It was a bit frustrating to wait so long for something so simple.\n\nOther than that, it's an average Walgreens but there are peddlers outside, and the clientele inside can be a bit odd. It's nice that this location is open 24 hours.","i was on vacation and forgot my medication, so i came here on a random tuesday to get a prescription filled. there was only one pharmacist working, so a simple prescription took about an hour the medication is already pre packaged . it was a bit frustrating to wait so long for something so simple. n nother than that, it's an average walgreens but there are peddlers outside, and the clientele inside can be a bit odd. it's nice that this location is open 24 hours.","annoyance, disappointment, neutral","[INST] A customer left us a 3-star review: 'i was on vacation and forgot my medication, so i came here on a random tuesday to get a prescription filled. there was only one pharmacist working, so a simple prescription took about an hour the medication is already pre packaged . it was a bit frustrating to wait so long for something so simple. n nother than that, it's an average walgreens but there are peddlers outside, and the clientele inside can be a bit odd. it's nice that this location is open 24 hours.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i was on vacation and forgot my medication, so i came here on a random tuesday to get a prescription filled. there was only one pharmacist working, so a simple prescription took about an hour the medication is already pre packaged . it was a bit frustrating to wait so long for something so simple. n nother than that, it's an average walgreens but there are peddlers outside, and the clientele inside can be a bit odd. it's nice that this location is open 24 hours.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Staffing: Ensure there are enough pharmacists on duty during peak hours to reduce wait times for simple prescriptions.

2. Efficiency: Implement a system to prioritize urgent prescriptions, such as those for medications needed by customers on vacation.

3. Communication: Improve communication with customers about wait times, especially for urgent prescriptions.

4. Environment: Address any concerns about the clientele or appearance of the store, as it may contribute to the customer's frustration.

5. Acknowledgement: Acknowledge the customer's feedback and express appreciation for their business."
3,"Cute!\nIt's just the perfect little place to hang out with friends on a Sunday morning; conversation, fresh food and coffee in an adorably set up space!  \nWhile I'm absolutely a fan of their decor; from the lights to the tables and even their menus.. I was less impressed with the food.  I tried the quinoa salad with shrimp, and my husband had the tacos as well as their oatmeal/porridge. Our food was not bad, but it wasn't memorable either. Our friends seemed more content with their food choices; they ordered the blueberry hot pocket and a couple different sandwiches. Our server was very nice & overall the restaurant has a great vibe. Given that their menu changes daily, I would absolutely go back and give Little Spoon another try!","cute! nit's just the perfect little place to hang out with friends on a sunday morning conversation, fresh food and coffee in an adorably set up space! nwhile i'm absolutely a fan of their decor from the lights to the tables and even their menus.. i was less impressed with the food. i tried the quinoa salad with shrimp, and my husband had the tacos as well as their oatmeal porridge. our food was not bad, but it wasn't memorable either. our friends seemed more content with their food choices they ordered the blueberry hot pocket and a couple different sandwiches. our server was very nice overall the restaurant has a great vibe. given that their menu changes daily, i would absolutely go back and give little spoon another try!","disappointment, admiration, disapproval","[INST] A customer left us a 3-star review: 'cute! nit's just the perfect little place to hang out with friends on a sunday morning conversation, fresh food and coffee in an adorably set up space! nwhile i'm absolutely a fan of their decor from the lights to the tables and even their menus.. i was less impressed with the food. i tried the quinoa salad with shrimp, and my husband had the tacos as well as their oatmeal porridge. our food was not bad, but it wasn't memorable either. our friends seemed more content with their food choices they ordered the blueberry hot pocket and a couple different sandwiches. our server was very nice overall the restaurant has a great vibe. given that their menu changes daily, i would absolutely go back and give little spoon another try!' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'cute! nit's just the perfect little place to hang out with friends on a sunday morning conversation, fresh food and coffee in an adorably set up space! nwhile i'm absolutely a fan of their decor from the lights to the tables and even their menus.. i was less impressed with the food. i tried the quinoa salad with shrimp, and my husband had the tacos as well as their oatmeal porridge. our food was not bad, but it wasn't memorable either. our friends seemed more content with their food choices they ordered the blueberry hot pocket and a couple different sandwiches. our server was very nice overall the restaurant has a great vibe. given that their menu changes daily, i would absolutely go back and give little spoon another try!' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the food quality, particularly the main dishes. Here are some suggestions:

1. Consistency: Ensure that the quality of the food is consistent across all dishes, not just the ones that are popular or frequently ordered.

2. Taste and Presentation: Pay attention to the taste and presentation of the dishes, especially the quinoa salad with shrimp and the tacos, as these were specifically mentioned in the review.

3. Menu Variety: Maintain a diverse menu that caters to various tastes and dietary preferences. This could include offering more options for main dishes."
3,"this place is not scary, as some yelp reviews stated.  my one year old daughter had a blast running around and dancing in the booth.  the waitresses we had were all very nice.  i loved the wings, crispy goodness,  and the original boli was tasty.  it must be the dough they make daily.  very good.  my daughter loved the fried mac n cheese wedges :)  i would def. go back, next time i want to try the pizza, it looked awesome!","this place is not scary, as some yelp reviews stated. my one year old daughter had a blast running around and dancing in the booth. the waitresses we had were all very nice. i loved the wings, crispy goodness, and the original boli was tasty. it must be the dough they make daily. very good. my daughter loved the fried mac n cheese wedges i would def. go back, next time i want to try the pizza, it looked awesome!","admiration, love, joy","[INST] A customer left us a 3-star review: 'this place is not scary, as some yelp reviews stated. my one year old daughter had a blast running around and dancing in the booth. the waitresses we had were all very nice. i loved the wings, crispy goodness, and the original boli was tasty. it must be the dough they make daily. very good. my daughter loved the fried mac n cheese wedges i would def. go back, next time i want to try the pizza, it looked awesome!' The customer feels admiration, love, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this place is not scary, as some yelp reviews stated. my one year old daughter had a blast running around and dancing in the booth. the waitresses we had were all very nice. i loved the wings, crispy goodness, and the original boli was tasty. it must be the dough they make daily. very good. my daughter loved the fried mac n cheese wedges i would def. go back, next time i want to try the pizza, it looked awesome!' The customer feels admiration, love, joy. Concisely, how can we best improve our services for this customer's experience?  To further enhance the customer's experience, consider the following improvements:

1. Signage or information about the family-friendly atmosphere to attract more families with young children.
2. Offer a children's menu or kid-friendly options to cater to families with young children.
3. Maintain the quality of the wings and original boli, ensuring consistency in taste and texture.
4. Train staff to be more aware of families with young children, ensuring a safe and welcoming environment.
5. Consider offering a family-friendly event or promotion to encourage repeat visits and attract more families."
3,"Went with a friend and got a Bento box (Salmon teriyaki).  Food was good, but the place is a bit far from campus.  I'm not a fan of Miso soup, but the rest of my meal was good.","went with a friend and got a bento box salmon teriyaki . food was good, but the place is a bit far from campus. i'm not a fan of miso soup, but the rest of my meal was good.","admiration, joy, approval","[INST] A customer left us a 3-star review: 'went with a friend and got a bento box salmon teriyaki . food was good, but the place is a bit far from campus. i'm not a fan of miso soup, but the rest of my meal was good.' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'went with a friend and got a bento box salmon teriyaki . food was good, but the place is a bit far from campus. i'm not a fan of miso soup, but the rest of my meal was good.' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider these suggestions:

1. Offer a delivery or pick-up service to make the restaurant more accessible for students, especially those living near campus.

2. Provide an option to customize meals, such as allowing customers to request no miso soup if they don't prefer it.

3. Consider offering a student discount to encourage more frequent visits.

4. Send a follow-up message to thank the customer for their feedback and express interest in their opinion on potential menu additions or improvements.

5. Encourage the customer to share their positive experience with friends, as they seem to appreciate the quality of the food."
3,I came into WILD after the gym and had dinner at the bar. The salad I ordered came out fairly quickly while the pizza took half an hour. I liked the smoked tofu in the salad but the dressing was too sour. The ingredients on the pizza worked really well together but there was too much lemon vinaigrette on top which overpowered the goat cheese and the caramelized onions.,i came into wild after the gym and had dinner at the bar. the salad i ordered came out fairly quickly while the pizza took half an hour. i liked the smoked tofu in the salad but the dressing was too sour. the ingredients on the pizza worked really well together but there was too much lemon vinaigrette on top which overpowered the goat cheese and the caramelized onions.,"neutral, approval, admiration","[INST] A customer left us a 3-star review: 'i came into wild after the gym and had dinner at the bar. the salad i ordered came out fairly quickly while the pizza took half an hour. i liked the smoked tofu in the salad but the dressing was too sour. the ingredients on the pizza worked really well together but there was too much lemon vinaigrette on top which overpowered the goat cheese and the caramelized onions.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i came into wild after the gym and had dinner at the bar. the salad i ordered came out fairly quickly while the pizza took half an hour. i liked the smoked tofu in the salad but the dressing was too sour. the ingredients on the pizza worked really well together but there was too much lemon vinaigrette on top which overpowered the goat cheese and the caramelized onions.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can make the following adjustments:

1. Improve the timing of food delivery: Address the delay in pizza delivery by ensuring a more consistent kitchen workflow.

2. Offer a choice of dressing for salads: Offer a variety of dressing options to cater to individual preferences, including a less sour option.

3. Adjust the amount of vinaigrette on dishes: Reduce the amount of vinaigrette on the pizza to allow the other ingredients, such as goat cheese and caramelized onions, to shine."
3,"Had lunch here last month and honestly, you have to judge it for what it is folks! You're in a casino in Las Vegas. Obviously, it's not going to be the most authentic spot on earth, and obviously, prices are going to be 3 times what they'd be anywhere else. Does it do the trick? Totally! And is it still a lot more affordable than other Vegas options? Totally! I had the pho with white chicken meat and was more than happy with my option. My friend had a chicken dish and liked it as well. Looking for something a little less pricey in Mandalay, especially good comfort food, this will do the job.","had lunch here last month and honestly, you have to judge it for what it is folks! you're in a casino in las vegas. obviously, it's not going to be the most authentic spot on earth, and obviously, prices are going to be 3 times what they'd be anywhere else. does it do the trick? totally! and is it still a lot more affordable than other vegas options? totally! i had the pho with white chicken meat and was more than happy with my option. my friend had a chicken dish and liked it as well. looking for something a little less pricey in mandalay, especially good comfort food, this will do the job.","approval, curiosity, confusion","[INST] A customer left us a 3-star review: 'had lunch here last month and honestly, you have to judge it for what it is folks! you're in a casino in las vegas. obviously, it's not going to be the most authentic spot on earth, and obviously, prices are going to be 3 times what they'd be anywhere else. does it do the trick? totally! and is it still a lot more affordable than other vegas options? totally! i had the pho with white chicken meat and was more than happy with my option. my friend had a chicken dish and liked it as well. looking for something a little less pricey in mandalay, especially good comfort food, this will do the job.' The customer feels approval, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'had lunch here last month and honestly, you have to judge it for what it is folks! you're in a casino in las vegas. obviously, it's not going to be the most authentic spot on earth, and obviously, prices are going to be 3 times what they'd be anywhere else. does it do the trick? totally! and is it still a lot more affordable than other vegas options? totally! i had the pho with white chicken meat and was more than happy with my option. my friend had a chicken dish and liked it as well. looking for something a little less pricey in mandalay, especially good comfort food, this will do the job.' The customer feels approval, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Clarify pricing: While it's understood that dining in a casino in Las Vegas may be more expensive, it's essential to ensure that prices are transparent and competitive with other dining options in the Mandalay Bay resort.

2. Emphasize authenticity: Although the customer acknowledges that the restaurant may not be the most authentic spot, consider offering more information about the origins of the dishes and the culinary team's background to help customers appreciate the authenticity of the food."
3,"OK, I have made it to the shirne, the taj mahal, the paradise of chicken and waffles places in Phoenix.  Or at least that's what all the reviews said I should think of the place.\n\nYeah, I found it OK.\n\nHave i had better friend chicken?  Yes, many times.\n\nHave I had better waffles?  Yes, many times.\n\nBut have Iever had chicken and waffles in the same meal?  No, and for that I give them a star.\n\nPersonally, I found the chicken over cooked and too salty.  Yes, it is very fresh, crispy and piping hot.  \n\nI found the waffles just average.  I started to think that maybe no one makes waffles at home anymore, because from my point of view the waffles are just as good at my house.\n\nI did have a side of sting beans and red potatoes.  The beans definately looked like they came out of an institutional can, not fresh.  However, I have to say mushy as they were, they were pretty good and a surprise tastiness considering their appearence.\n\nThe location was easy to find, I even found street parking.\n\nThe staff was a big plus.  They are ever present and attentive, very freindly and helpful. Worth another full star. The decor is simple and the interior was very clean and bright.\n\nSo for iced tea, three pieces of chicken, two waffles, beans and potatoes and a slice of red velvet cake to take home, my bill with tip was $30.  For me that was a bit pricey and may not be worth it.  I will give it another shot again later, when I can take someone else to get their opinion.","ok, i have made it to the shirne, the taj mahal, the paradise of chicken and waffles places in phoenix. or at least that's what all the reviews said i should think of the place. n nyeah, i found it ok. n nhave i had better friend chicken? yes, many times. n nhave i had better waffles? yes, many times. n nbut have iever had chicken and waffles in the same meal? no, and for that i give them a star. n npersonally, i found the chicken over cooked and too salty. yes, it is very fresh, crispy and piping hot. n ni found the waffles just average. i started to think that maybe no one makes waffles at home anymore, because from my point of view the waffles are just as good at my house. n ni did have a side of sting beans and red potatoes. the beans definately looked like they came out of an institutional can, not fresh. however, i have to say mushy as they were, they were pretty good and a surprise tastiness considering their appearence. n nthe location was easy to find, i even found street parking. n nthe staff was a big plus. they are ever present and attentive, very freindly and helpful. worth another full star. the decor is simple and the interior was very clean and bright. n nso for iced tea, three pieces of chicken, two waffles, beans and potatoes and a slice of red velvet cake to take home, my bill with tip was 30. for me that was a bit pricey and may not be worth it. i will give it another shot again later, when i can take someone else to get their opinion.","approval, neutral, confusion","[INST] A customer left us a 3-star review: 'ok, i have made it to the shirne, the taj mahal, the paradise of chicken and waffles places in phoenix. or at least that's what all the reviews said i should think of the place. n nyeah, i found it ok. n nhave i had better friend chicken? yes, many times. n nhave i had better waffles? yes, many times. n nbut have iever had chicken and waffles in the same meal? no, and for that i give them a star. n npersonally, i found the chicken over cooked and too salty. yes, it is very fresh, crispy and piping hot. n ni found the waffles just average. i started to think that maybe no one makes waffles at home anymore, because from my point of view the waffles are just as good at my house. n ni did have a side of sting beans and red potatoes. the beans definately looked like they came out of an institutional can, not fresh. however, i have to say mushy as they were, they were pretty good and a surprise tastiness considering their appearence. n nthe location was easy to find, i even found street parking. n nthe staff was a big plus. they are ever present and attentive, very freindly and helpful. worth another full star. the decor is simple and the interior was very clean and bright. n nso for iced tea, three pieces of chicken, two waffles, beans and potatoes and a slice of red velvet cake to take home, my bill with tip was 30. for me that was a bit pricey and may not be worth it. i will give it another shot again later, when i can take someone else to get their opinion.' The customer feels approval, neutral, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'ok, i have made it to the shirne, the taj mahal, the paradise of chicken and waffles places in phoenix. or at least that's what all the reviews said i should think of the place. n nyeah, i found it ok. n nhave i had better friend chicken? yes, many times. n nhave i had better waffles? yes, many times. n nbut have iever had chicken and waffles in the same meal? no, and for that i give them a star. n npersonally, i found the chicken over cooked and too salty. yes, it is very fresh, crispy and piping hot. n ni found the waffles just average. i started to think that maybe no one makes waffles at home anymore, because from my point of view the waffles are just as good at my house. n ni did have a side of sting beans and red potatoes. the beans definately looked like they came out of an institutional can, not fresh. however, i have to say mushy as they were, they were pretty good and a surprise tastiness considering their appearence. n nthe location was easy to find, i even found street parking. n nthe staff was a big plus. they are ever present and attentive, very freindly and helpful. worth another full star. the decor is simple and the interior was very clean and bright. n nso for iced tea, three pieces of chicken, two waffles, beans and potatoes and a slice of red velvet cake to take home, my bill with tip was 30. for me that was a bit pricey and may not be worth it. i will give it another shot again later, when i can take someone else to get their opinion.' The customer feels approval, neutral, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve the quality of the chicken: The customer found the chicken overcooked and too salty. We could consider adjusting the cooking process or seasoning to make it more palatable.

2. Enhance the waffles: The customer felt the waffles were average, suggesting they could be improved. We could explore different recipes, ingredients, or cooking methods to elevate the waffles.

3. Review the side dishes: The customer noted that the beans seemed canned and the potatoes were mushy, despite being surprisingly tasty."
3,"All I can say is...eh. Don't get me wrong there are lots of cool food vendors that whip up some decent grub, but it's nothing amazing. Most everything here is fried, food truck style, or carnival style. I just don't like feeling like I'm shoveling down crap just because it's a \""foodie fest.\"" Honestly it's not worth the inflated prices for average greasy food. Overall, highly overrated. You can find way better food else where and for way cheap.","all i can say is...eh. don't get me wrong there are lots of cool food vendors that whip up some decent grub, but it's nothing amazing. most everything here is fried, food truck style, or carnival style. i just don't like feeling like i'm shoveling down crap just because it's a foodie fest. honestly it's not worth the inflated prices for average greasy food. overall, highly overrated. you can find way better food else where and for way cheap.","disapproval, annoyance, neutral","[INST] A customer left us a 3-star review: 'all i can say is...eh. don't get me wrong there are lots of cool food vendors that whip up some decent grub, but it's nothing amazing. most everything here is fried, food truck style, or carnival style. i just don't like feeling like i'm shoveling down crap just because it's a foodie fest. honestly it's not worth the inflated prices for average greasy food. overall, highly overrated. you can find way better food else where and for way cheap.' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'all i can say is...eh. don't get me wrong there are lots of cool food vendors that whip up some decent grub, but it's nothing amazing. most everything here is fried, food truck style, or carnival style. i just don't like feeling like i'm shoveling down crap just because it's a foodie fest. honestly it's not worth the inflated prices for average greasy food. overall, highly overrated. you can find way better food else where and for way cheap.' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Offer a more diverse menu: Expand the menu to include a variety of dishes, not just fried or food truck/carnival-style foods. This could include healthier options, salads, and grilled items.

2. Address the pricing issue: Review the pricing structure to ensure it is competitive and fair, considering the quality and presentation of the food.

3. Improve the ambiance: Enhance the overall atmosphere to make it feel less like a food festival and more like a dining experience. This could involve better seating, cleaner surroundings, and more thoughtful presentation of the food."
3,"The first time I went to Pho 8 I was just getting over a cold (no, I wasn't contagious) and felt the need for a soup. After sampling the wonton bowl, I thought it was the best place on the planet. It was so good that I ended up back a week later, only to discover that while it was still pretty good, their plastic drinking glasses and plastic soup spoons reek of bleach or some other cleansing agent. Nice to know they are sanitized, but I could live without the chemical infusion with my lunch. \n\nGood soup, clean place, but a little too heavy on the cleansers. I'd still go back, but I think I'll bring my own spoon next time.","the first time i went to pho 8 i was just getting over a cold no, i wasn't contagious and felt the need for a soup. after sampling the wonton bowl, i thought it was the best place on the planet. it was so good that i ended up back a week later, only to discover that while it was still pretty good, their plastic drinking glasses and plastic soup spoons reek of bleach or some other cleansing agent. nice to know they are sanitized, but i could live without the chemical infusion with my lunch. n ngood soup, clean place, but a little too heavy on the cleansers. i'd still go back, but i think i'll bring my own spoon next time.","admiration, realization, approval","[INST] A customer left us a 3-star review: 'the first time i went to pho 8 i was just getting over a cold no, i wasn't contagious and felt the need for a soup. after sampling the wonton bowl, i thought it was the best place on the planet. it was so good that i ended up back a week later, only to discover that while it was still pretty good, their plastic drinking glasses and plastic soup spoons reek of bleach or some other cleansing agent. nice to know they are sanitized, but i could live without the chemical infusion with my lunch. n ngood soup, clean place, but a little too heavy on the cleansers. i'd still go back, but i think i'll bring my own spoon next time.' The customer feels admiration, realization, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the first time i went to pho 8 i was just getting over a cold no, i wasn't contagious and felt the need for a soup. after sampling the wonton bowl, i thought it was the best place on the planet. it was so good that i ended up back a week later, only to discover that while it was still pretty good, their plastic drinking glasses and plastic soup spoons reek of bleach or some other cleansing agent. nice to know they are sanitized, but i could live without the chemical infusion with my lunch. n ngood soup, clean place, but a little too heavy on the cleansers. i'd still go back, but i think i'll bring my own spoon next time.' The customer feels admiration, realization, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Address the issue of strong chemical odor in plastic drinking glasses and soup spoons. Investigate the cause and find a more neutral-smelling alternative, such as glass or biodegradable plastic.

2. Offer customers the option to request glass or biodegradable plastic utensils upon request, catering to those who may be sensitive to strong chemical odors.

3. Reinforce the cleanliness and sanitation practices in the restaurant, ensuring that the customer understands that the strong odor is a result of thorough cleaning procedures."
3,"Ever seen weird tv shows of people eating things we would find disgusting? I had that experience just to say I tried something unique! I have always been one to try something before I judge it and I tried a chicken foot here. Yes, chicken feet were at this buffet! Texture was like chewy chicken bones. Go figure. Breading on the chicken foot was not too bad.\n\nThis  place serves booze. \n\nI came here with a group of 8 people including a baby. Our server was was friendly.\n\nWe came here for dinner and it was about 17.00 per person excluding booze which I did not drink. :-)","ever seen weird tv shows of people eating things we would find disgusting? i had that experience just to say i tried something unique! i have always been one to try something before i judge it and i tried a chicken foot here. yes, chicken feet were at this buffet! texture was like chewy chicken bones. go figure. breading on the chicken foot was not too bad. n nthis place serves booze. n ni came here with a group of 8 people including a baby. our server was was friendly. n nwe came here for dinner and it was about 17.00 per person excluding booze which i did not drink.","approval, neutral, curiosity","[INST] A customer left us a 3-star review: 'ever seen weird tv shows of people eating things we would find disgusting? i had that experience just to say i tried something unique! i have always been one to try something before i judge it and i tried a chicken foot here. yes, chicken feet were at this buffet! texture was like chewy chicken bones. go figure. breading on the chicken foot was not too bad. n nthis place serves booze. n ni came here with a group of 8 people including a baby. our server was was friendly. n nwe came here for dinner and it was about 17.00 per person excluding booze which i did not drink.' The customer feels approval, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'ever seen weird tv shows of people eating things we would find disgusting? i had that experience just to say i tried something unique! i have always been one to try something before i judge it and i tried a chicken foot here. yes, chicken feet were at this buffet! texture was like chewy chicken bones. go figure. breading on the chicken foot was not too bad. n nthis place serves booze. n ni came here with a group of 8 people including a baby. our server was was friendly. n nwe came here for dinner and it was about 17.00 per person excluding booze which i did not drink.' The customer feels approval, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Offer a diverse menu with clear descriptions: Provide more information about less common menu items, such as chicken feet, to help customers make informed decisions. This could include details about the texture, taste, and cultural significance of the dish.

2. Consider offering a tasting portion: Offer smaller portions or tasting options for less common dishes, allowing customers to try new items without committing to a full serving.

3. Enhance the ambiance: Ensure the dining environment is comfortable and welcoming for families, including providing high chairs for infants and a child-friendly atmosphere."
3,"I am done with Buffets for a while. The Buffet at the Wynn has become way overpriced and sad to say mediocre food. Even the deserts have become adequate. It has lost it's wow factor and gone up on the socialbly irresponsible glutton factor.As a heavy man myself, I don't have alot of room to talk but is it really necessary to take 3 plates of crab legs at once??? Just revolting. Though the waste is well used at a local pig farm, it is just depressing to see how much people eat and even more depressing to see how much is wasted.... I can hear my mother over and over , RIP,\"" do you know how many starving people there are in Africa?\""\n\nThe one nice touch they have added is an antipasta bar","i am done with buffets for a while. the buffet at the wynn has become way overpriced and sad to say mediocre food. even the deserts have become adequate. it has lost it's wow factor and gone up on the socialbly irresponsible glutton factor.as a heavy man myself, i don't have alot of room to talk but is it really necessary to take 3 plates of crab legs at once??? just revolting. though the waste is well used at a local pig farm, it is just depressing to see how much people eat and even more depressing to see how much is wasted.... i can hear my mother over and over , rip, do you know how many starving people there are in africa? n nthe one nice touch they have added is an antipasta bar","sadness, disappointment, annoyance","[INST] A customer left us a 3-star review: 'i am done with buffets for a while. the buffet at the wynn has become way overpriced and sad to say mediocre food. even the deserts have become adequate. it has lost it's wow factor and gone up on the socialbly irresponsible glutton factor.as a heavy man myself, i don't have alot of room to talk but is it really necessary to take 3 plates of crab legs at once??? just revolting. though the waste is well used at a local pig farm, it is just depressing to see how much people eat and even more depressing to see how much is wasted.... i can hear my mother over and over , rip, do you know how many starving people there are in africa? n nthe one nice touch they have added is an antipasta bar' The customer feels sadness, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i am done with buffets for a while. the buffet at the wynn has become way overpriced and sad to say mediocre food. even the deserts have become adequate. it has lost it's wow factor and gone up on the socialbly irresponsible glutton factor.as a heavy man myself, i don't have alot of room to talk but is it really necessary to take 3 plates of crab legs at once??? just revolting. though the waste is well used at a local pig farm, it is just depressing to see how much people eat and even more depressing to see how much is wasted.... i can hear my mother over and over , rip, do you know how many starving people there are in africa? n nthe one nice touch they have added is an antipasta bar' The customer feels sadness, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Address the pricing concern: Investigate the current pricing of the buffet and consider adjusting it to be more competitive and affordable.

2. Improve food quality: Enhance the quality of the food, particularly the seafood, to meet the customer's expectations and restore the ""wow factor.""

3. Monitor portion sizes: Implement portion control measures to discourage excessive consumption and reduce waste.

4. Offer a variety of healthy options: Incorporate more nutritious and balanced choices into the buffet selection to cater to a wider range of dietary preferences and needs."
3,"We stayed at the Luxor from Sunday till Tuesday over Labor Day weekend. It was my first time in Vegas and we were meeting my Dad and Stepmom there. \n\nSo since it was my first trip I was excited to be staying on the strip, but upon arrival I was just....I don't know...underwhelmed?? First impression? Vegas is where tacky goes to die. I decided to just jump in and go with it.\n\nMy big issue with the Luxor is just that, in general, staying there is a pain in the ass. It's too big and has way too much going on. Finding your way in and out or just getting the general lay of the land seemed impossible.\n\nThat said, our rooms were both more than adequate, but very dark. I liked the pool a lot and enjoyed the views, but it was somewhat cheaply furnished unless you bought a cabana (maybe that's true of all the pools, and I do work for an outdoor furniture company, so I'm probably a bit biased on that one!). \n\nI guess I do feel that for the $70 per night that we paid for the room it really wasn't a bad deal. Would I want to stay at the Luxor again? Nope.","we stayed at the luxor from sunday till tuesday over labor day weekend. it was my first time in vegas and we were meeting my dad and stepmom there. n nso since it was my first trip i was excited to be staying on the strip, but upon arrival i was just....i don't know...underwhelmed?? first impression? vegas is where tacky goes to die. i decided to just jump in and go with it. n nmy big issue with the luxor is just that, in general, staying there is a pain in the ass. it's too big and has way too much going on. finding your way in and out or just getting the general lay of the land seemed impossible. n nthat said, our rooms were both more than adequate, but very dark. i liked the pool a lot and enjoyed the views, but it was somewhat cheaply furnished unless you bought a cabana maybe that's true of all the pools, and i do work for an outdoor furniture company, so i'm probably a bit biased on that one! . n ni guess i do feel that for the 70 per night that we paid for the room it really wasn't a bad deal. would i want to stay at the luxor again? nope.","disappointment, excitement, nervousness","[INST] A customer left us a 3-star review: 'we stayed at the luxor from sunday till tuesday over labor day weekend. it was my first time in vegas and we were meeting my dad and stepmom there. n nso since it was my first trip i was excited to be staying on the strip, but upon arrival i was just....i don't know...underwhelmed?? first impression? vegas is where tacky goes to die. i decided to just jump in and go with it. n nmy big issue with the luxor is just that, in general, staying there is a pain in the ass. it's too big and has way too much going on. finding your way in and out or just getting the general lay of the land seemed impossible. n nthat said, our rooms were both more than adequate, but very dark. i liked the pool a lot and enjoyed the views, but it was somewhat cheaply furnished unless you bought a cabana maybe that's true of all the pools, and i do work for an outdoor furniture company, so i'm probably a bit biased on that one! . n ni guess i do feel that for the 70 per night that we paid for the room it really wasn't a bad deal. would i want to stay at the luxor again? nope.' The customer feels disappointment, excitement, nervousness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'we stayed at the luxor from sunday till tuesday over labor day weekend. it was my first time in vegas and we were meeting my dad and stepmom there. n nso since it was my first trip i was excited to be staying on the strip, but upon arrival i was just....i don't know...underwhelmed?? first impression? vegas is where tacky goes to die. i decided to just jump in and go with it. n nmy big issue with the luxor is just that, in general, staying there is a pain in the ass. it's too big and has way too much going on. finding your way in and out or just getting the general lay of the land seemed impossible. n nthat said, our rooms were both more than adequate, but very dark. i liked the pool a lot and enjoyed the views, but it was somewhat cheaply furnished unless you bought a cabana maybe that's true of all the pools, and i do work for an outdoor furniture company, so i'm probably a bit biased on that one! . n ni guess i do feel that for the 70 per night that we paid for the room it really wasn't a bad deal. would i want to stay at the luxor again? nope.' The customer feels disappointment, excitement, nervousness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at the Luxor, consider the following suggestions:

1. Improve wayfinding: Enhance signage and provide clear, concise maps to help guests navigate the hotel more easily. Consider offering orientation tours for first-time visitors.

2. Streamline check-in/out process: Optimize the check-in/out process to reduce wait times and make it more efficient. Offer digital check-in options to allow guests to bypass the physical check-in desk.

3. Offer personalized recommendations: Provide guests with personalized recommendations for dining, entertainment, and activities based on their preferences and interests."
3,"Oh Espee, you have gotten way too expensive.  A three item combo is, get this, SIXTEEN DOLLARS!   I can go to a beautiful restaurant like Agave and not pay this price for a taco meal.  And it really seems like the tamales at Espees have gotten smaller.  And the salsa bar is completely disgusting now - what happened to the pico de gallo? \n\nThey still have a pretty good happy hour with 2 for 1 margaritas and half price nachos - but I had to knock down my four star review to a three because of the ridiculous prices and shrinking portions.  Why do order at the counter restaurants try to charge the same prices as a sit down restaurant?","oh espee, you have gotten way too expensive. a three item combo is, get this, sixteen dollars! i can go to a beautiful restaurant like agave and not pay this price for a taco meal. and it really seems like the tamales at espees have gotten smaller. and the salsa bar is completely disgusting now what happened to the pico de gallo? n nthey still have a pretty good happy hour with 2 for 1 margaritas and half price nachos but i had to knock down my four star review to a three because of the ridiculous prices and shrinking portions. why do order at the counter restaurants try to charge the same prices as a sit down restaurant?","annoyance, disgust, disappointment","[INST] A customer left us a 3-star review: 'oh espee, you have gotten way too expensive. a three item combo is, get this, sixteen dollars! i can go to a beautiful restaurant like agave and not pay this price for a taco meal. and it really seems like the tamales at espees have gotten smaller. and the salsa bar is completely disgusting now what happened to the pico de gallo? n nthey still have a pretty good happy hour with 2 for 1 margaritas and half price nachos but i had to knock down my four star review to a three because of the ridiculous prices and shrinking portions. why do order at the counter restaurants try to charge the same prices as a sit down restaurant?' The customer feels annoyance, disgust, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'oh espee, you have gotten way too expensive. a three item combo is, get this, sixteen dollars! i can go to a beautiful restaurant like agave and not pay this price for a taco meal. and it really seems like the tamales at espees have gotten smaller. and the salsa bar is completely disgusting now what happened to the pico de gallo? n nthey still have a pretty good happy hour with 2 for 1 margaritas and half price nachos but i had to knock down my four star review to a three because of the ridiculous prices and shrinking portions. why do order at the counter restaurants try to charge the same prices as a sit down restaurant?' The customer feels annoyance, disgust, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address pricing concerns: Investigate the reasons for the price increase and consider adjusting the pricing of certain items, especially the three-item combo, to make it more competitive.

2. Examine portion sizes: Review the tamale sizes and consider increasing them to meet customer expectations.

3. Improve salsa bar: Revamp the salsa bar, focusing on the pico de gallo, to ensure it meets the quality standards expected by customers.

4. Offer loyalty programs or discounts: To reward regular customers, consider implementing a loyalty program or offering discounts for frequent visitors."
3,"This place visually is gorgeous. The decor, the music, and the smells. I have been here three times and have both good and not so good things to say about it.\n\nThe Good: the service, the ambiance, the drink menu, great looking people, the bathrooms, the bread, the desserts are yummo !!!\n\nNot so good: the amount of ice they put in the drinks, some of the food is not so great : example..we ordered the poopoo platter and the pork was dry that I didn't want to eat it and same with the ribs","this place visually is gorgeous. the decor, the music, and the smells. i have been here three times and have both good and not so good things to say about it. n nthe good the service, the ambiance, the drink menu, great looking people, the bathrooms, the bread, the desserts are yummo !!! n nnot so good the amount of ice they put in the drinks, some of the food is not so great example..we ordered the poopoo platter and the pork was dry that i didn't want to eat it and same with the ribs","admiration, disapproval, disappointment","[INST] A customer left us a 3-star review: 'this place visually is gorgeous. the decor, the music, and the smells. i have been here three times and have both good and not so good things to say about it. n nthe good the service, the ambiance, the drink menu, great looking people, the bathrooms, the bread, the desserts are yummo !!! n nnot so good the amount of ice they put in the drinks, some of the food is not so great example..we ordered the poopoo platter and the pork was dry that i didn't want to eat it and same with the ribs' The customer feels admiration, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this place visually is gorgeous. the decor, the music, and the smells. i have been here three times and have both good and not so good things to say about it. n nthe good the service, the ambiance, the drink menu, great looking people, the bathrooms, the bread, the desserts are yummo !!! n nnot so good the amount of ice they put in the drinks, some of the food is not so great example..we ordered the poopoo platter and the pork was dry that i didn't want to eat it and same with the ribs' The customer feels admiration, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address the issue with the food quality, specifically the poopoo platter and the dry pork and ribs. Consider adjusting the cooking process or sourcing better quality ingredients.

2. Monitor and regulate the amount of ice in drinks to ensure they are not overly diluted.

3. Maintain the high standards of service, ambiance, and presentation that the customer appreciates, as these are key factors in their positive experience.

4. Offer a complimentary dish or dessert to make up for the disappointing meal, demonstrating your commitment to customer satisfaction."
3,"Went there for lunch with the family. Staff and our waitress were extremely friendly and helpful.  Probably the best service I've had in a restaurant. However, the food was nothing spectacular. My husband enjoyed his burger, it was just ok, my reuben sandwich was missing sauerkraut (there was less than a tsp scattered on it), and corned beef was just ok. My daughters pizza was frozen, not fresh, and she wouldn't eat. After taking a bite, and spitting it out, I realized why, it was old, & cheese was sour! Waitress took it back and off the bill. My son had a grilled cheese sandwich, no complaints. But then, we had the dessert, bread pudding, and some sort of chocolate cake with ice cream. Both were by far the worst things I've ever eaten in my life. They tasted like they were made in a microwave or something. Taste and texture were way off. Despite the great service and ok food, I'm hesitant to go back there just because of the dessert alone. They shouldn't even be allowed to sell that crap. FYI, we didn't try the pies because they're made with lard which we don't eat.","went there for lunch with the family. staff and our waitress were extremely friendly and helpful. probably the best service i've had in a restaurant. however, the food was nothing spectacular. my husband enjoyed his burger, it was just ok, my reuben sandwich was missing sauerkraut there was less than a tsp scattered on it , and corned beef was just ok. my daughters pizza was frozen, not fresh, and she wouldn't eat. after taking a bite, and spitting it out, i realized why, it was old, cheese was sour! waitress took it back and off the bill. my son had a grilled cheese sandwich, no complaints. but then, we had the dessert, bread pudding, and some sort of chocolate cake with ice cream. both were by far the worst things i've ever eaten in my life. they tasted like they were made in a microwave or something. taste and texture were way off. despite the great service and ok food, i'm hesitant to go back there just because of the dessert alone. they shouldn't even be allowed to sell that crap. fyi, we didn't try the pies because they're made with lard which we don't eat.","joy, realization, admiration","[INST] A customer left us a 3-star review: 'went there for lunch with the family. staff and our waitress were extremely friendly and helpful. probably the best service i've had in a restaurant. however, the food was nothing spectacular. my husband enjoyed his burger, it was just ok, my reuben sandwich was missing sauerkraut there was less than a tsp scattered on it , and corned beef was just ok. my daughters pizza was frozen, not fresh, and she wouldn't eat. after taking a bite, and spitting it out, i realized why, it was old, cheese was sour! waitress took it back and off the bill. my son had a grilled cheese sandwich, no complaints. but then, we had the dessert, bread pudding, and some sort of chocolate cake with ice cream. both were by far the worst things i've ever eaten in my life. they tasted like they were made in a microwave or something. taste and texture were way off. despite the great service and ok food, i'm hesitant to go back there just because of the dessert alone. they shouldn't even be allowed to sell that crap. fyi, we didn't try the pies because they're made with lard which we don't eat.' The customer feels joy, realization, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'went there for lunch with the family. staff and our waitress were extremely friendly and helpful. probably the best service i've had in a restaurant. however, the food was nothing spectacular. my husband enjoyed his burger, it was just ok, my reuben sandwich was missing sauerkraut there was less than a tsp scattered on it , and corned beef was just ok. my daughters pizza was frozen, not fresh, and she wouldn't eat. after taking a bite, and spitting it out, i realized why, it was old, cheese was sour! waitress took it back and off the bill. my son had a grilled cheese sandwich, no complaints. but then, we had the dessert, bread pudding, and some sort of chocolate cake with ice cream. both were by far the worst things i've ever eaten in my life. they tasted like they were made in a microwave or something. taste and texture were way off. despite the great service and ok food, i'm hesitant to go back there just because of the dessert alone. they shouldn't even be allowed to sell that crap. fyi, we didn't try the pies because they're made with lard which we don't eat.' The customer feels joy, realization, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, focus on the following areas:

1. Food Quality: Ensure consistency in food preparation, especially for popular items like the Reuben sandwich and desserts. Improve the quality of the desserts, particularly the bread pudding and chocolate cake, to meet customer expectations.

2. Ingredient Check: Double-check the ingredients in dishes, especially those with specific components like sauerkraut on the Reuben sandwich.

3. Communication: Consider offering options for customers who have dietary restrictions, such as not using lard in pies for those who don't eat it."
3,"There is no better way to describe this place than A-OK. A well deserved 3 stars! \nGiven we had a group of 25, I had fairly low expectations for the service, but they did an excellent job! From the time we sat down to the time we left it was just over two hours, which I think is pretty decent with a group that size! \n\nNow beware, the menu is huge. Pages on pages! I had my mind made up three different times and finally when put under some pressure, made a decision. I settled on the Frisco Burger and fries, a swiss cheese burger with thousand island dressing served on grilled parmesan sourdough (like toast, not a bun). It was tasty but nothing special. I actually wish it were served on a bun. If I were to describe my eating pace, I'd say its fairly normal (if I'm not lying, a little quicker than the average) and the bread quickly became soggy. The fries were also nothing special, thinly cut with a good crunch. Again, nothing wrong with the food but I could get a similar burger under ten bucks elsewhere. \n\nOverall, everyone in the group seemed content and no problems arose, but I think this is a one and done experience for me.","there is no better way to describe this place than a ok. a well deserved 3 stars! ngiven we had a group of 25, i had fairly low expectations for the service, but they did an excellent job! from the time we sat down to the time we left it was just over two hours, which i think is pretty decent with a group that size! n nnow beware, the menu is huge. pages on pages! i had my mind made up three different times and finally when put under some pressure, made a decision. i settled on the frisco burger and fries, a swiss cheese burger with thousand island dressing served on grilled parmesan sourdough like toast, not a bun . it was tasty but nothing special. i actually wish it were served on a bun. if i were to describe my eating pace, i'd say its fairly normal if i'm not lying, a little quicker than the average and the bread quickly became soggy. the fries were also nothing special, thinly cut with a good crunch. again, nothing wrong with the food but i could get a similar burger under ten bucks elsewhere. n noverall, everyone in the group seemed content and no problems arose, but i think this is a one and done experience for me.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'there is no better way to describe this place than a ok. a well deserved 3 stars! ngiven we had a group of 25, i had fairly low expectations for the service, but they did an excellent job! from the time we sat down to the time we left it was just over two hours, which i think is pretty decent with a group that size! n nnow beware, the menu is huge. pages on pages! i had my mind made up three different times and finally when put under some pressure, made a decision. i settled on the frisco burger and fries, a swiss cheese burger with thousand island dressing served on grilled parmesan sourdough like toast, not a bun . it was tasty but nothing special. i actually wish it were served on a bun. if i were to describe my eating pace, i'd say its fairly normal if i'm not lying, a little quicker than the average and the bread quickly became soggy. the fries were also nothing special, thinly cut with a good crunch. again, nothing wrong with the food but i could get a similar burger under ten bucks elsewhere. n noverall, everyone in the group seemed content and no problems arose, but i think this is a one and done experience for me.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'there is no better way to describe this place than a ok. a well deserved 3 stars! ngiven we had a group of 25, i had fairly low expectations for the service, but they did an excellent job! from the time we sat down to the time we left it was just over two hours, which i think is pretty decent with a group that size! n nnow beware, the menu is huge. pages on pages! i had my mind made up three different times and finally when put under some pressure, made a decision. i settled on the frisco burger and fries, a swiss cheese burger with thousand island dressing served on grilled parmesan sourdough like toast, not a bun . it was tasty but nothing special. i actually wish it were served on a bun. if i were to describe my eating pace, i'd say its fairly normal if i'm not lying, a little quicker than the average and the bread quickly became soggy. the fries were also nothing special, thinly cut with a good crunch. again, nothing wrong with the food but i could get a similar burger under ten bucks elsewhere. n noverall, everyone in the group seemed content and no problems arose, but i think this is a one and done experience for me.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Menu Simplification: The customer found the menu overwhelming. Simplifying the menu or offering recommendations could help make decision-making easier.

2. Burger Presentation: The customer preferred the burger on a bun. Offering this option could cater to their preference.

3. Food Quality and Value: The customer felt the food was similar to what they could find elsewhere for a lower price. Enhancing the quality of the food or offering unique dishes could increase the perceived value.

4. Bread Quality: The bread became soggy quickly, which the customer found unpleasant."
3,"Ok . . . . so the three stars is for a mix of two things.  The food deserves 5, however, other than the bussers, the service (including management) was awful and deserves 1.\n\nHowever, the food was amazing!  all around, so as long as you have a small group and no high expectations for service, I would recommend.","ok . . . . so the three stars is for a mix of two things. the food deserves 5, however, other than the bussers, the service including management was awful and deserves 1. n nhowever, the food was amazing! all around, so as long as you have a small group and no high expectations for service, i would recommend.","admiration, approval, disgust","[INST] A customer left us a 3-star review: 'ok . . . . so the three stars is for a mix of two things. the food deserves 5, however, other than the bussers, the service including management was awful and deserves 1. n nhowever, the food was amazing! all around, so as long as you have a small group and no high expectations for service, i would recommend.' The customer feels admiration, approval, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'ok . . . . so the three stars is for a mix of two things. the food deserves 5, however, other than the bussers, the service including management was awful and deserves 1. n nhowever, the food was amazing! all around, so as long as you have a small group and no high expectations for service, i would recommend.' The customer feels admiration, approval, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we should focus on enhancing our service quality, particularly in the areas of customer interaction and management. Here are some specific steps we can take:

1. Train staff on effective communication skills: Ensure that all staff members are well-versed in providing friendly, attentive, and respectful service to customers.

2. Empower staff to address customer concerns: Give employees the authority to resolve issues on the spot, without needing to escalate the matter to management.

3. Prioritize staff training on food handling and presentation: Maintain the high standards of food quality mentioned in the review, while also ensuring that dishes are presented attractively and professionally."
3,"We went to Weiss' for brunch on Sunday.  We had not been here in years and it seems like it may have gone downhill a bit.  Per other guests crammed into the waiting area, there was a 35-40 wait, but no one came to put our name on the list until we were standing there for 15 minutes.  He actually started taking the name of the group that just walked in the door instead of us and the others that came in before that group.  Unimpressed with that.  \n\nWhile I was waiting, I noticed that this place needs a major overhaul.  It looks really old and run down.\n\nWe were taken to a table after about 35 minutes and the chairs had standing water on them.  I asked the waitress if I could have a towel to wipe it down, but she was too busy filling the sweetener containers and was rude.  She never brought a towel so I had to ask a bus boy who brought some napkins.  Of course, she ended up being our waitness...figures.  \n\nI was torn between breakfast and lunch.  But I went with lunch and ordered the French Dip.  The meat was fantastic and would have been good on its own, but dipped in the au jus it was heavenly.   The pocket bun looked good, but it was so massive I just eat the meat with a fork.  The awesome food is the only thing that saved me from giving Weiss' one star because the experience was utterly lacking.","we went to weiss' for brunch on sunday. we had not been here in years and it seems like it may have gone downhill a bit. per other guests crammed into the waiting area, there was a 35 40 wait, but no one came to put our name on the list until we were standing there for 15 minutes. he actually started taking the name of the group that just walked in the door instead of us and the others that came in before that group. unimpressed with that. n nwhile i was waiting, i noticed that this place needs a major overhaul. it looks really old and run down. n nwe were taken to a table after about 35 minutes and the chairs had standing water on them. i asked the waitress if i could have a towel to wipe it down, but she was too busy filling the sweetener containers and was rude. she never brought a towel so i had to ask a bus boy who brought some napkins. of course, she ended up being our waitness...figures. n ni was torn between breakfast and lunch. but i went with lunch and ordered the french dip. the meat was fantastic and would have been good on its own, but dipped in the au jus it was heavenly. the pocket bun looked good, but it was so massive i just eat the meat with a fork. the awesome food is the only thing that saved me from giving weiss' one star because the experience was utterly lacking.","disappointment, annoyance, neutral","[INST] A customer left us a 3-star review: 'we went to weiss' for brunch on sunday. we had not been here in years and it seems like it may have gone downhill a bit. per other guests crammed into the waiting area, there was a 35 40 wait, but no one came to put our name on the list until we were standing there for 15 minutes. he actually started taking the name of the group that just walked in the door instead of us and the others that came in before that group. unimpressed with that. n nwhile i was waiting, i noticed that this place needs a major overhaul. it looks really old and run down. n nwe were taken to a table after about 35 minutes and the chairs had standing water on them. i asked the waitress if i could have a towel to wipe it down, but she was too busy filling the sweetener containers and was rude. she never brought a towel so i had to ask a bus boy who brought some napkins. of course, she ended up being our waitness...figures. n ni was torn between breakfast and lunch. but i went with lunch and ordered the french dip. the meat was fantastic and would have been good on its own, but dipped in the au jus it was heavenly. the pocket bun looked good, but it was so massive i just eat the meat with a fork. the awesome food is the only thing that saved me from giving weiss' one star because the experience was utterly lacking.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'we went to weiss' for brunch on sunday. we had not been here in years and it seems like it may have gone downhill a bit. per other guests crammed into the waiting area, there was a 35 40 wait, but no one came to put our name on the list until we were standing there for 15 minutes. he actually started taking the name of the group that just walked in the door instead of us and the others that came in before that group. unimpressed with that. n nwhile i was waiting, i noticed that this place needs a major overhaul. it looks really old and run down. n nwe were taken to a table after about 35 minutes and the chairs had standing water on them. i asked the waitress if i could have a towel to wipe it down, but she was too busy filling the sweetener containers and was rude. she never brought a towel so i had to ask a bus boy who brought some napkins. of course, she ended up being our waitness...figures. n ni was torn between breakfast and lunch. but i went with lunch and ordered the french dip. the meat was fantastic and would have been good on its own, but dipped in the au jus it was heavenly. the pocket bun looked good, but it was so massive i just eat the meat with a fork. the awesome food is the only thing that saved me from giving weiss' one star because the experience was utterly lacking.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your establishment, consider the following steps:

1. Improve waitlist management: Ensure that customers waiting for a table are promptly attended to and added to the waitlist.

2. Maintain cleanliness: Regularly check and clean tables, chairs, and other surfaces to ensure they are free of water or debris.

3. Train staff on customer service: Teach your staff to be friendly, attentive, and responsive to customer needs, such as providing a towel for a wet table.

4. Update the restaurant's appearance: Consider updating the restaurant's decor to give it a fresher, more modern look."
3,"We have visited this buffet twice now.  One successful visit.  The other not.\n\nOn our first visit, we were surprised to find over 100 people in line.  Well, it was Easter Sunday.  Folks waiting with us said that the line was nothing, it was usually a lot longer.  And wouldn't you know, by the time we got to the front of the line, there were over 200 people in line behind us.  Western Pennsylvanian's do like a good buffet.\n\nThe interior furnishings are already starting to show wear.  The seats of many of the chairs are fairly worn and needs to be replaced.  Service here was fairly attentive considering the huge crowd.  And they keep your mimosas and bloody Mary's glasses full the entire time.  And crab legs for everyone.  Apparently, they were everyone's favorite.  For me, I was all about the peel and eat shrimp.  They were incredibly tasty and I couldn't get enough!  Another win win for me was the salad bar.  Very fresh, good dressings and toppings.  I went back a couple times.  As for the hot dishes, some were meh.  A little favor less, others a little cold.  The ham was great, the prime rib was a little rare for my taste.  But the dessert bar?  OMG, lots of tiny little yummy choices.  I wanted to take one of everything!  \n\nAnd what about our unsuccessful visit?  That was on Mother's Day.  And everyone was taking their Mother to the Grandview Buffet.  They had to be over 300 people in line!  So, we went elsewhere.  If you are going on a holiday, it's probably a good idea to go early!","we have visited this buffet twice now. one successful visit. the other not. n non our first visit, we were surprised to find over 100 people in line. well, it was easter sunday. folks waiting with us said that the line was nothing, it was usually a lot longer. and wouldn't you know, by the time we got to the front of the line, there were over 200 people in line behind us. western pennsylvanian's do like a good buffet. n nthe interior furnishings are already starting to show wear. the seats of many of the chairs are fairly worn and needs to be replaced. service here was fairly attentive considering the huge crowd. and they keep your mimosas and bloody mary's glasses full the entire time. and crab legs for everyone. apparently, they were everyone's favorite. for me, i was all about the peel and eat shrimp. they were incredibly tasty and i couldn't get enough! another win win for me was the salad bar. very fresh, good dressings and toppings. i went back a couple times. as for the hot dishes, some were meh. a little favor less, others a little cold. the ham was great, the prime rib was a little rare for my taste. but the dessert bar? omg, lots of tiny little yummy choices. i wanted to take one of everything! n nand what about our unsuccessful visit? that was on mother's day. and everyone was taking their mother to the grandview buffet. they had to be over 300 people in line! so, we went elsewhere. if you are going on a holiday, it's probably a good idea to go early!","surprise, neutral, realization","[INST] A customer left us a 3-star review: 'we have visited this buffet twice now. one successful visit. the other not. n non our first visit, we were surprised to find over 100 people in line. well, it was easter sunday. folks waiting with us said that the line was nothing, it was usually a lot longer. and wouldn't you know, by the time we got to the front of the line, there were over 200 people in line behind us. western pennsylvanian's do like a good buffet. n nthe interior furnishings are already starting to show wear. the seats of many of the chairs are fairly worn and needs to be replaced. service here was fairly attentive considering the huge crowd. and they keep your mimosas and bloody mary's glasses full the entire time. and crab legs for everyone. apparently, they were everyone's favorite. for me, i was all about the peel and eat shrimp. they were incredibly tasty and i couldn't get enough! another win win for me was the salad bar. very fresh, good dressings and toppings. i went back a couple times. as for the hot dishes, some were meh. a little favor less, others a little cold. the ham was great, the prime rib was a little rare for my taste. but the dessert bar? omg, lots of tiny little yummy choices. i wanted to take one of everything! n nand what about our unsuccessful visit? that was on mother's day. and everyone was taking their mother to the grandview buffet. they had to be over 300 people in line! so, we went elsewhere. if you are going on a holiday, it's probably a good idea to go early!' The customer feels surprise, neutral, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'we have visited this buffet twice now. one successful visit. the other not. n non our first visit, we were surprised to find over 100 people in line. well, it was easter sunday. folks waiting with us said that the line was nothing, it was usually a lot longer. and wouldn't you know, by the time we got to the front of the line, there were over 200 people in line behind us. western pennsylvanian's do like a good buffet. n nthe interior furnishings are already starting to show wear. the seats of many of the chairs are fairly worn and needs to be replaced. service here was fairly attentive considering the huge crowd. and they keep your mimosas and bloody mary's glasses full the entire time. and crab legs for everyone. apparently, they were everyone's favorite. for me, i was all about the peel and eat shrimp. they were incredibly tasty and i couldn't get enough! another win win for me was the salad bar. very fresh, good dressings and toppings. i went back a couple times. as for the hot dishes, some were meh. a little favor less, others a little cold. the ham was great, the prime rib was a little rare for my taste. but the dessert bar? omg, lots of tiny little yummy choices. i wanted to take one of everything! n nand what about our unsuccessful visit? that was on mother's day. and everyone was taking their mother to the grandview buffet. they had to be over 300 people in line! so, we went elsewhere. if you are going on a holiday, it's probably a good idea to go early!' The customer feels surprise, neutral, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following:

1. Address the long wait times, especially during holidays and peak times. Consider implementing a system to manage the queue more efficiently, such as a virtual waitlist or reservations.

2. Maintain the cleanliness and condition of the furniture, particularly the chairs, to ensure a comfortable dining experience for all customers.

3. Improve the consistency of the hot dishes, ensuring they are cooked to the desired level and served hot.

4. Consider offering a wider variety of dishes to cater to different tastes, or adjust the cooking methods to better suit customer preferences."
3,"I've had great service here and I've had poor service here.  The food is pretty good, the shrimp and grits are very spicy, the veggie melt is heavenly, and the biscuits with berry jam is so special I could eat them daily.  That being said, the hit or miss service will probably keep me away for awhile.......hopefully when I decide to return they will have the service issues corrected.","i've had great service here and i've had poor service here. the food is pretty good, the shrimp and grits are very spicy, the veggie melt is heavenly, and the biscuits with berry jam is so special i could eat them daily. that being said, the hit or miss service will probably keep me away for awhile.......hopefully when i decide to return they will have the service issues corrected.","admiration, optimism, disappointment","[INST] A customer left us a 3-star review: 'i've had great service here and i've had poor service here. the food is pretty good, the shrimp and grits are very spicy, the veggie melt is heavenly, and the biscuits with berry jam is so special i could eat them daily. that being said, the hit or miss service will probably keep me away for awhile.......hopefully when i decide to return they will have the service issues corrected.' The customer feels admiration, optimism, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i've had great service here and i've had poor service here. the food is pretty good, the shrimp and grits are very spicy, the veggie melt is heavenly, and the biscuits with berry jam is so special i could eat them daily. that being said, the hit or miss service will probably keep me away for awhile.......hopefully when i decide to return they will have the service issues corrected.' The customer feels admiration, optimism, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially encourage their return, focus on the following areas:

1. Consistency in Service: Ensure that every interaction with your customers is positive and professional. Train your staff to provide excellent service consistently.

2. Address Food Spiciness Concerns: Offer options for customers who prefer less spicy dishes. You could provide a mild version of the shrimp and grits or offer a spice level selection.

3. Highlight Strengths: Emphasize the aspects of your menu that the customer praised, such as the veggie melt and biscuits with berry jam, to encourage them to return."
3,"I am going to be gentle because Regions has only been open for a week, they are still in the learning phase. I was really excited to have a new place open for lunch as the trend on Mill lately is business shutting down, not popping up. The have a  \""Regional Theme\"" \nTo quote from the website \""While the core sustenance at Regions is \""American Comfort Food,\"" each month we pay homage to another section of our great land - from the Midwest, New England and the Great Lakes to the Pacific Northwest, Rocky Mountains and the Deep South.  We don't stop at cuisine.  Cocktails and other libations accompany our regional tastes for a full dining experience that echoes the days of home.\"" Kinda Cool.\n\nThe Good\n+ Cool design and nice d\u00e9cor, modern and classy, very open and a nice big bar on both the inside and the patio.\n+ Ordered the Grilled Cheese Club and it came with tomatoes and bacon - awesome.\n+ Very decent wine and drink selection, all reasonably priced going along with the \""Regional\"" theme\n\nThe Bad\n- We were sat and then waited 15 minutes before anyone came over\n- My dining partner was brought the wrong beer\n- I asked if I could sub a salad for the fries and was advised I couldn't, you have to purchase the salads separately - no half sizes and the house salad was 6 bucks (lame)\n- They have a pretty limited menu for lunch, only 4 sandwiches (no chicken sandwich!!) and made to order burgers\n\nThe Ugly\nIt smelled like the old Long Wong's next to the kitchen, no joke.. Sewer \n\nAll in all the meal was decent and I am sure they will work the kinks out over time. Hopefully so, the lifespan seems to be about 6 months for new restraunts on Mill..","i am going to be gentle because regions has only been open for a week, they are still in the learning phase. i was really excited to have a new place open for lunch as the trend on mill lately is business shutting down, not popping up. the have a regional theme nto quote from the website while the core sustenance at regions is american comfort food, each month we pay homage to another section of our great land from the midwest, new england and the great lakes to the pacific northwest, rocky mountains and the deep south. we don't stop at cuisine. cocktails and other libations accompany our regional tastes for a full dining experience that echoes the days of home. kinda cool. n nthe good n cool design and nice d u00e9cor, modern and classy, very open and a nice big bar on both the inside and the patio. n ordered the grilled cheese club and it came with tomatoes and bacon awesome. n very decent wine and drink selection, all reasonably priced going along with the regional theme n nthe bad n we were sat and then waited 15 minutes before anyone came over n my dining partner was brought the wrong beer n i asked if i could sub a salad for the fries and was advised i couldn't, you have to purchase the salads separately no half sizes and the house salad was 6 bucks lame n they have a pretty limited menu for lunch, only 4 sandwiches no chicken sandwich!! and made to order burgers n nthe ugly nit smelled like the old long wong's next to the kitchen, no joke.. sewer n nall in all the meal was decent and i am sure they will work the kinks out over time. hopefully so, the lifespan seems to be about 6 months for new restraunts on mill..","excitement, neutral, approval","[INST] A customer left us a 3-star review: 'i am going to be gentle because regions has only been open for a week, they are still in the learning phase. i was really excited to have a new place open for lunch as the trend on mill lately is business shutting down, not popping up. the have a regional theme nto quote from the website while the core sustenance at regions is american comfort food, each month we pay homage to another section of our great land from the midwest, new england and the great lakes to the pacific northwest, rocky mountains and the deep south. we don't stop at cuisine. cocktails and other libations accompany our regional tastes for a full dining experience that echoes the days of home. kinda cool. n nthe good n cool design and nice d u00e9cor, modern and classy, very open and a nice big bar on both the inside and the patio. n ordered the grilled cheese club and it came with tomatoes and bacon awesome. n very decent wine and drink selection, all reasonably priced going along with the regional theme n nthe bad n we were sat and then waited 15 minutes before anyone came over n my dining partner was brought the wrong beer n i asked if i could sub a salad for the fries and was advised i couldn't, you have to purchase the salads separately no half sizes and the house salad was 6 bucks lame n they have a pretty limited menu for lunch, only 4 sandwiches no chicken sandwich!! and made to order burgers n nthe ugly nit smelled like the old long wong's next to the kitchen, no joke.. sewer n nall in all the meal was decent and i am sure they will work the kinks out over time. hopefully so, the lifespan seems to be about 6 months for new restraunts on mill..' The customer feels excitement, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i am going to be gentle because regions has only been open for a week, they are still in the learning phase. i was really excited to have a new place open for lunch as the trend on mill lately is business shutting down, not popping up. the have a regional theme nto quote from the website while the core sustenance at regions is american comfort food, each month we pay homage to another section of our great land from the midwest, new england and the great lakes to the pacific northwest, rocky mountains and the deep south. we don't stop at cuisine. cocktails and other libations accompany our regional tastes for a full dining experience that echoes the days of home. kinda cool. n nthe good n cool design and nice d u00e9cor, modern and classy, very open and a nice big bar on both the inside and the patio. n ordered the grilled cheese club and it came with tomatoes and bacon awesome. n very decent wine and drink selection, all reasonably priced going along with the regional theme n nthe bad n we were sat and then waited 15 minutes before anyone came over n my dining partner was brought the wrong beer n i asked if i could sub a salad for the fries and was advised i couldn't, you have to purchase the salads separately no half sizes and the house salad was 6 bucks lame n they have a pretty limited menu for lunch, only 4 sandwiches no chicken sandwich!! and made to order burgers n nthe ugly nit smelled like the old long wong's next to the kitchen, no joke.. sewer n nall in all the meal was decent and i am sure they will work the kinks out over time. hopefully so, the lifespan seems to be about 6 months for new restraunts on mill..' The customer feels excitement, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Service Speed: Address the issue of slow service by ensuring staff are well-trained, attentive, and prompt in responding to customer needs.

2. Correct Order Mistakes: Implement a system to prevent order mistakes, such as double-checking orders before they are sent to the kitchen.

3. Offer Flexibility: Offer the option to substitute sides or allow half-size orders of salads to accommodate customer preferences.

4. Expand Lunch Menu: Consider adding more lunch options, including a chicken sandwich, to cater to a wider range of customer preferences."
3,"This is definitely a bento box place that is a GREAT place to go to just pick up some sushi for lunch that tastes yummy and reasonably priced. However, this place is NOT awesome for a sit down date. \n\nThey serve the sushi in the to-go packages, and there are no real silverware available. It's just disposable stuff and styrofoam cups. They also didn't have any sugar for their tea. It took quite a while for the rolls to be made as well. The service was very spacey - like the guy didn't know what he was doing.\n\nHOWEVER, their roll (rainbow roll) was AWESOME and their green tea was TO DIE FOR. They don't serve any white fish (at least they didn't when I was there). I would definitely recommend this as a place to pick up a good lunch, but not as a date or a dinner meal.","this is definitely a bento box place that is a great place to go to just pick up some sushi for lunch that tastes yummy and reasonably priced. however, this place is not awesome for a sit down date. n nthey serve the sushi in the to go packages, and there are no real silverware available. it's just disposable stuff and styrofoam cups. they also didn't have any sugar for their tea. it took quite a while for the rolls to be made as well. the service was very spacey like the guy didn't know what he was doing. n nhowever, their roll rainbow roll was awesome and their green tea was to die for. they don't serve any white fish at least they didn't when i was there . i would definitely recommend this as a place to pick up a good lunch, but not as a date or a dinner meal.","neutral, disapproval, admiration","[INST] A customer left us a 3-star review: 'this is definitely a bento box place that is a great place to go to just pick up some sushi for lunch that tastes yummy and reasonably priced. however, this place is not awesome for a sit down date. n nthey serve the sushi in the to go packages, and there are no real silverware available. it's just disposable stuff and styrofoam cups. they also didn't have any sugar for their tea. it took quite a while for the rolls to be made as well. the service was very spacey like the guy didn't know what he was doing. n nhowever, their roll rainbow roll was awesome and their green tea was to die for. they don't serve any white fish at least they didn't when i was there . i would definitely recommend this as a place to pick up a good lunch, but not as a date or a dinner meal.' The customer feels neutral, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this is definitely a bento box place that is a great place to go to just pick up some sushi for lunch that tastes yummy and reasonably priced. however, this place is not awesome for a sit down date. n nthey serve the sushi in the to go packages, and there are no real silverware available. it's just disposable stuff and styrofoam cups. they also didn't have any sugar for their tea. it took quite a while for the rolls to be made as well. the service was very spacey like the guy didn't know what he was doing. n nhowever, their roll rainbow roll was awesome and their green tea was to die for. they don't serve any white fish at least they didn't when i was there . i would definitely recommend this as a place to pick up a good lunch, but not as a date or a dinner meal.' The customer feels neutral, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Provide a more comfortable seating area for customers who wish to dine-in, especially for dates or dinner meals.

2. Offer reusable silverware and proper dining ware, such as ceramic plates and glasses, to enhance the dining-in experience.

3. Improve the speed of service by ensuring staff are well-trained and organized, especially during peak hours.

4. Stock the restaurant with essential items like sugar for tea, to avoid inconveniencing customers.

5. Consider expanding the menu to include white fish options, if possible."
3,"We read all of the amazing reviews and were already up north, so decided to check it out.  I guess if we weren't spoiled with some of the best pizza close to our loft in downtown Phoenix (Pizzeria Bianco, Pomo, Cibo, The Parlor, Federal Pizza etc.), I may not be as critical of Amaro.  The atmosphere was nice, but nothing special; the service was just ok...it was his first night on the job and didn't know the menu at all; and the pizza was good, but not great.","we read all of the amazing reviews and were already up north, so decided to check it out. i guess if we weren't spoiled with some of the best pizza close to our loft in downtown phoenix pizzeria bianco, pomo, cibo, the parlor, federal pizza etc. , i may not be as critical of amaro. the atmosphere was nice, but nothing special the service was just ok...it was his first night on the job and didn't know the menu at all and the pizza was good, but not great.","admiration, disappointment, disapproval","[INST] A customer left us a 3-star review: 'we read all of the amazing reviews and were already up north, so decided to check it out. i guess if we weren't spoiled with some of the best pizza close to our loft in downtown phoenix pizzeria bianco, pomo, cibo, the parlor, federal pizza etc. , i may not be as critical of amaro. the atmosphere was nice, but nothing special the service was just ok...it was his first night on the job and didn't know the menu at all and the pizza was good, but not great.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'we read all of the amazing reviews and were already up north, so decided to check it out. i guess if we weren't spoiled with some of the best pizza close to our loft in downtown phoenix pizzeria bianco, pomo, cibo, the parlor, federal pizza etc. , i may not be as critical of amaro. the atmosphere was nice, but nothing special the service was just ok...it was his first night on the job and didn't know the menu at all and the pizza was good, but not great.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Training: Ensure that all staff members are well-versed with the menu, specials, and service standards. This will help in providing a more informed and efficient service.

2. Consistency: Strive to maintain a consistent level of quality in our pizzas to meet the high standards set by the mentioned downtown Phoenix pizzerias.

3. Atmosphere: Enhance the ambiance to make it more unique and special, setting us apart from the competition."
3,"Alright-- I'm a beer lover and generally a foodie. The food here is EXCELLENT, the beer is VERY good, and I've had both good service and slow service. Generally, though, the service is good.\n\nHowever, too many frat boys doing car bombs. Not my scene. I want to enjoy a good craft brew with some great food. If you're like me, you'll avoid the weekends. \n\nMy NUMBER ONE complaint about this place is that I brought in a growler and wanted to purchase their beer. They refused me because it wasn't 4 Peaks branded.  I have 4 peaks growlers at home, but it was dirty, so we didn't grab it. When I asked 3 other local breweries what they would do in a similar situation, I was told they would replace the growler or simply fill it. \nI can understand not wanting to fill a blank growler but refuse me your product? Ah, no thanks. \n\nI made a trip to Tempe (which was out of my way), specifically to fill a growler of beer.  We went home with SunUp beer that night instead.","alright i'm a beer lover and generally a foodie. the food here is excellent, the beer is very good, and i've had both good service and slow service. generally, though, the service is good. n nhowever, too many frat boys doing car bombs. not my scene. i want to enjoy a good craft brew with some great food. if you're like me, you'll avoid the weekends. n nmy number one complaint about this place is that i brought in a growler and wanted to purchase their beer. they refused me because it wasn't 4 peaks branded. i have 4 peaks growlers at home, but it was dirty, so we didn't grab it. when i asked 3 other local breweries what they would do in a similar situation, i was told they would replace the growler or simply fill it. ni can understand not wanting to fill a blank growler but refuse me your product? ah, no thanks. n ni made a trip to tempe which was out of my way , specifically to fill a growler of beer. we went home with sunup beer that night instead.","admiration, desire, disappointment","[INST] A customer left us a 3-star review: 'alright i'm a beer lover and generally a foodie. the food here is excellent, the beer is very good, and i've had both good service and slow service. generally, though, the service is good. n nhowever, too many frat boys doing car bombs. not my scene. i want to enjoy a good craft brew with some great food. if you're like me, you'll avoid the weekends. n nmy number one complaint about this place is that i brought in a growler and wanted to purchase their beer. they refused me because it wasn't 4 peaks branded. i have 4 peaks growlers at home, but it was dirty, so we didn't grab it. when i asked 3 other local breweries what they would do in a similar situation, i was told they would replace the growler or simply fill it. ni can understand not wanting to fill a blank growler but refuse me your product? ah, no thanks. n ni made a trip to tempe which was out of my way , specifically to fill a growler of beer. we went home with sunup beer that night instead.' The customer feels admiration, desire, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'alright i'm a beer lover and generally a foodie. the food here is excellent, the beer is very good, and i've had both good service and slow service. generally, though, the service is good. n nhowever, too many frat boys doing car bombs. not my scene. i want to enjoy a good craft brew with some great food. if you're like me, you'll avoid the weekends. n nmy number one complaint about this place is that i brought in a growler and wanted to purchase their beer. they refused me because it wasn't 4 peaks branded. i have 4 peaks growlers at home, but it was dirty, so we didn't grab it. when i asked 3 other local breweries what they would do in a similar situation, i was told they would replace the growler or simply fill it. ni can understand not wanting to fill a blank growler but refuse me your product? ah, no thanks. n ni made a trip to tempe which was out of my way , specifically to fill a growler of beer. we went home with sunup beer that night instead.' The customer feels admiration, desire, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Expand beer options: Offer a wider variety of craft beers, including those from local breweries, to cater to a broader audience.

2. Growler policy: Revise the growler policy to allow customers to bring in non-branded growlers and fill them with your beer, or offer the option to replace dirty growlers.

3. Address weekend crowd: Implement strategies to manage the weekend crowd, such as reservations or designated areas for groups, to create a more comfortable atmosphere for all customers."
3,"Location and decor is great, food is good, but service is horrible! There was nobody but us and another family in the restaurant and the waitress walked around banging the plates super loud on the rest of the tables - extremely rude- and when she asked us our order she was yelling at us. When she came around with the water and our entrees she smacked it on the table and walked away. Food and portions of the entrees are good, but the rice portion was extremely small. I will never sit and eat here, perhaps will take it to go.","location and decor is great, food is good, but service is horrible! there was nobody but us and another family in the restaurant and the waitress walked around banging the plates super loud on the rest of the tables extremely rude and when she asked us our order she was yelling at us. when she came around with the water and our entrees she smacked it on the table and walked away. food and portions of the entrees are good, but the rice portion was extremely small. i will never sit and eat here, perhaps will take it to go.","admiration, annoyance, disgust","[INST] A customer left us a 3-star review: 'location and decor is great, food is good, but service is horrible! there was nobody but us and another family in the restaurant and the waitress walked around banging the plates super loud on the rest of the tables extremely rude and when she asked us our order she was yelling at us. when she came around with the water and our entrees she smacked it on the table and walked away. food and portions of the entrees are good, but the rice portion was extremely small. i will never sit and eat here, perhaps will take it to go.' The customer feels admiration, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'location and decor is great, food is good, but service is horrible! there was nobody but us and another family in the restaurant and the waitress walked around banging the plates super loud on the rest of the tables extremely rude and when she asked us our order she was yelling at us. when she came around with the water and our entrees she smacked it on the table and walked away. food and portions of the entrees are good, but the rice portion was extremely small. i will never sit and eat here, perhaps will take it to go.' The customer feels admiration, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Apologize sincerely for the poor service they experienced. Acknowledge their feedback and express regret for any discomfort or inconvenience caused.

2. Address the issue of loud noises during service. Train staff to handle dishes and utensils more quietly and to maintain a respectful volume level when interacting with customers.

3. Improve communication skills among staff. Teach them to speak clearly and politely, and to maintain a professional demeanor at all times.

4. Offer a solution for the small rice portion issue."
3,Don't be afraid to try this place out for size. The rooms are small (as all older hotel rooms are) but well appointed. The casino itself has a vintage appeal with alot of historic items on display. the 777 Brewery is suberb and will exceed your expectations. No pool though.,don't be afraid to try this place out for size. the rooms are small as all older hotel rooms are but well appointed. the casino itself has a vintage appeal with alot of historic items on display. the 777 brewery is suberb and will exceed your expectations. no pool though.,"caring, neutral, approval","[INST] A customer left us a 3-star review: 'don't be afraid to try this place out for size. the rooms are small as all older hotel rooms are but well appointed. the casino itself has a vintage appeal with alot of historic items on display. the 777 brewery is suberb and will exceed your expectations. no pool though.' The customer feels caring, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'don't be afraid to try this place out for size. the rooms are small as all older hotel rooms are but well appointed. the casino itself has a vintage appeal with alot of historic items on display. the 777 brewery is suberb and will exceed your expectations. no pool though.' The customer feels caring, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience, consider the following improvements:

1. Room Size: Although the rooms are historically small, consider offering larger room options or renovating existing rooms to provide more space.

2. Amenities: Since there is no pool, consider adding a pool or other recreational facilities to cater to a wider range of guests.

3. Communication: Reach out to the customer to express appreciation for their feedback and share any plans for improvements based on their suggestions.

4. Personalized Experience: Offer a complimentary tour of the historical items on display in the casino to make the customer feel more engaged and valued."
3,"Like many things in Vegas the Irish bar Nine Fine Irishman at New York New York sounds much cooler than it really is, but the pub does provide an alternative Vegas experience. The bar is laid out like a house with plenty of secluded tables. At Nine Fine Irishmen, the Smithwick's Irish Red Pale Ale Beer is cold, the Jameson Whiskey free flowing, and the Irish band lively.\n\nOlivia Z. and I came to enjoy the band. It wasn't very busy, however, since there are only about 8 seats with a view the options are to stand & watch or find a table around the corner. We stood for awhile and then floated from table to table as better spots opened up. The upstairs was closed for a \""private event.\"" The outdoor patio provides even more space.","like many things in vegas the irish bar nine fine irishman at new york new york sounds much cooler than it really is, but the pub does provide an alternative vegas experience. the bar is laid out like a house with plenty of secluded tables. at nine fine irishmen, the smithwick's irish red pale ale beer is cold, the jameson whiskey free flowing, and the irish band lively. n nolivia z. and i came to enjoy the band. it wasn't very busy, however, since there are only about 8 seats with a view the options are to stand watch or find a table around the corner. we stood for awhile and then floated from table to table as better spots opened up. the upstairs was closed for a private event. the outdoor patio provides even more space.","joy, neutral, approval","[INST] A customer left us a 3-star review: 'like many things in vegas the irish bar nine fine irishman at new york new york sounds much cooler than it really is, but the pub does provide an alternative vegas experience. the bar is laid out like a house with plenty of secluded tables. at nine fine irishmen, the smithwick's irish red pale ale beer is cold, the jameson whiskey free flowing, and the irish band lively. n nolivia z. and i came to enjoy the band. it wasn't very busy, however, since there are only about 8 seats with a view the options are to stand watch or find a table around the corner. we stood for awhile and then floated from table to table as better spots opened up. the upstairs was closed for a private event. the outdoor patio provides even more space.' The customer feels joy, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'like many things in vegas the irish bar nine fine irishman at new york new york sounds much cooler than it really is, but the pub does provide an alternative vegas experience. the bar is laid out like a house with plenty of secluded tables. at nine fine irishmen, the smithwick's irish red pale ale beer is cold, the jameson whiskey free flowing, and the irish band lively. n nolivia z. and i came to enjoy the band. it wasn't very busy, however, since there are only about 8 seats with a view the options are to stand watch or find a table around the corner. we stood for awhile and then floated from table to table as better spots opened up. the upstairs was closed for a private event. the outdoor patio provides even more space.' The customer feels joy, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at the Irish Bar Nine Fine Irishmen, consider the following suggestions:

1. Increase seating options, especially with a view of the band, to accommodate more guests and reduce the need for standing or moving tables.

2. Consider opening the upstairs area more frequently to provide additional seating and a more spacious environment for events.

3. Improve signage or communication about private events to avoid confusion and ensure that the outdoor patio is utilized when possible.

4. Offer a reservation system for tables with a view or during peak hours to ensure that customers have a guaranteed spot to enjoy the band."
3,"I am not too picky about movie theaters. We usually go to the theater with the show times we like best. They all could use a more frequent deep cleaning, and this one is no different.\n\nIt bothers me, though, when people think it is the movie theater's job to clean up after them, so they leave their trash in the aisle and on the seats. You bought it, you own it, you dispose of it up. Didn't your mom teach you to clean up after yourself?","i am not too picky about movie theaters. we usually go to the theater with the show times we like best. they all could use a more frequent deep cleaning, and this one is no different. n nit bothers me, though, when people think it is the movie theater's job to clean up after them, so they leave their trash in the aisle and on the seats. you bought it, you own it, you dispose of it up. didn't your mom teach you to clean up after yourself?","approval, neutral, curiosity","[INST] A customer left us a 3-star review: 'i am not too picky about movie theaters. we usually go to the theater with the show times we like best. they all could use a more frequent deep cleaning, and this one is no different. n nit bothers me, though, when people think it is the movie theater's job to clean up after them, so they leave their trash in the aisle and on the seats. you bought it, you own it, you dispose of it up. didn't your mom teach you to clean up after yourself?' The customer feels approval, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i am not too picky about movie theaters. we usually go to the theater with the show times we like best. they all could use a more frequent deep cleaning, and this one is no different. n nit bothers me, though, when people think it is the movie theater's job to clean up after them, so they leave their trash in the aisle and on the seats. you bought it, you own it, you dispose of it up. didn't your mom teach you to clean up after yourself?' The customer feels approval, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the cleanliness of our theater, particularly addressing the issue of nit (popcorn kernels) and general trash. We can also emphasize our expectations for cleanliness by encouraging patrons to dispose of their trash properly. Additionally, reinforcing the importance of personal responsibility in maintaining a clean environment may resonate with the customer's values. A possible response could be:

""Thank you for taking the time to share your feedback. We appreciate your perspective and understand your concerns about cleanliness. We are committed to maintaining a clean and comfortable environment for all our guests."
3,"I've been here 3 times.  Twice thru the drive thru and the last time I dined in.  So glad I did.  One of the cooks (stawky white guy) wasn't wearing gloves.  Then he went to the restroom and bumped my chair and elbow in passing without a word. I went to use the bathroom and guess what, no paper towels.  So I used the blower which made a lot of noise.  That told me the cook failed to wash his hands.  When I walked out of the bathroom,  he had a hand full of bacon.  My friend had the bacon burger lol.  Oh,  did I mention that when he bent over all you saw was crack.  I'll go back but only if he's not there. The burgers and fries are great.","i've been here 3 times. twice thru the drive thru and the last time i dined in. so glad i did. one of the cooks stawky white guy wasn't wearing gloves. then he went to the restroom and bumped my chair and elbow in passing without a word. i went to use the bathroom and guess what, no paper towels. so i used the blower which made a lot of noise. that told me the cook failed to wash his hands. when i walked out of the bathroom, he had a hand full of bacon. my friend had the bacon burger lol. oh, did i mention that when he bent over all you saw was crack. i'll go back but only if he's not there. the burgers and fries are great.","amusement, joy, realization","[INST] A customer left us a 3-star review: 'i've been here 3 times. twice thru the drive thru and the last time i dined in. so glad i did. one of the cooks stawky white guy wasn't wearing gloves. then he went to the restroom and bumped my chair and elbow in passing without a word. i went to use the bathroom and guess what, no paper towels. so i used the blower which made a lot of noise. that told me the cook failed to wash his hands. when i walked out of the bathroom, he had a hand full of bacon. my friend had the bacon burger lol. oh, did i mention that when he bent over all you saw was crack. i'll go back but only if he's not there. the burgers and fries are great.' The customer feels amusement, joy, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i've been here 3 times. twice thru the drive thru and the last time i dined in. so glad i did. one of the cooks stawky white guy wasn't wearing gloves. then he went to the restroom and bumped my chair and elbow in passing without a word. i went to use the bathroom and guess what, no paper towels. so i used the blower which made a lot of noise. that told me the cook failed to wash his hands. when i walked out of the bathroom, he had a hand full of bacon. my friend had the bacon burger lol. oh, did i mention that when he bent over all you saw was crack. i'll go back but only if he's not there. the burgers and fries are great.' The customer feels amusement, joy, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps can be taken:

1. Enforce proper hygiene practices: Ensure all staff members are wearing gloves while handling food and regularly wash their hands.

2. Train staff on customer service: Teach employees to be more aware of their surroundings and to be courteous when passing by customers, especially in close quarters like dining areas.

3. Maintain cleanliness and stock supplies: Regularly check and restock bathroom supplies, including paper towels, to ensure a positive customer experience."
3,"Tried out the happy hour  with a few friends and they do have some really great happy hour specials! \n\nI don't know if the sushi was mediocre in comparison or if the bathrooms were really so great ...but the bathrooms were my favorite part of Geisha. Who doesn't like smart toilets that open and shut for you (no more kicking the lid up with my shoe) and the seat is even heated! Just like the heated seats in my car. There was a whole panel on the wall for more advanced options, which I did not explore but appreciated the possibilities ;) \n\nEating sushi at Geisha is like eating sushi in an Austin Powers movie. Shag carpet, low couches, very retro feeling. \n\nNot the best sushi or the best drinks but for the happy hour special prices its very worth checking out!  (or just to use the bathrooms)  :)","tried out the happy hour with a few friends and they do have some really great happy hour specials! n ni don't know if the sushi was mediocre in comparison or if the bathrooms were really so great ...but the bathrooms were my favorite part of geisha. who doesn't like smart toilets that open and shut for you no more kicking the lid up with my shoe and the seat is even heated! just like the heated seats in my car. there was a whole panel on the wall for more advanced options, which i did not explore but appreciated the possibilities n neating sushi at geisha is like eating sushi in an austin powers movie. shag carpet, low couches, very retro feeling. n nnot the best sushi or the best drinks but for the happy hour special prices its very worth checking out! or just to use the bathrooms","admiration, love, approval","[INST] A customer left us a 3-star review: 'tried out the happy hour with a few friends and they do have some really great happy hour specials! n ni don't know if the sushi was mediocre in comparison or if the bathrooms were really so great ...but the bathrooms were my favorite part of geisha. who doesn't like smart toilets that open and shut for you no more kicking the lid up with my shoe and the seat is even heated! just like the heated seats in my car. there was a whole panel on the wall for more advanced options, which i did not explore but appreciated the possibilities n neating sushi at geisha is like eating sushi in an austin powers movie. shag carpet, low couches, very retro feeling. n nnot the best sushi or the best drinks but for the happy hour special prices its very worth checking out! or just to use the bathrooms' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'tried out the happy hour with a few friends and they do have some really great happy hour specials! n ni don't know if the sushi was mediocre in comparison or if the bathrooms were really so great ...but the bathrooms were my favorite part of geisha. who doesn't like smart toilets that open and shut for you no more kicking the lid up with my shoe and the seat is even heated! just like the heated seats in my car. there was a whole panel on the wall for more advanced options, which i did not explore but appreciated the possibilities n neating sushi at geisha is like eating sushi in an austin powers movie. shag carpet, low couches, very retro feeling. n nnot the best sushi or the best drinks but for the happy hour special prices its very worth checking out! or just to use the bathrooms' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience, consider the following improvements:

1. Enhance the quality of sushi: Improve the taste, freshness, and presentation of the sushi to meet the customer's expectations.

2. Maintain cleanliness and hygiene: Ensure that the restaurant is clean and well-maintained, especially the bathrooms, to create a more pleasant experience for customers.

3. Offer a more diverse menu: Expand the drink options to cater to a wider range of tastes and preferences."
3,"Half female half fish women out front? Check.  Free \""bud light\"" in plastic solo cups while you play slot machines? Check. Deep fried snack foods such as Twinkies and oreos? check. Slot machines that still dispense coins? check. Mardi gras beads? check. Bathroom like the one at the Greyhound bus station? Check. Super friendly and fun servers? check. The feeling that everyone in here is gambling away their monthly disability payment? check. You know what 7 checks means?\n\n A touchdown! \n\nThis place was great. Just the right amount of seedy fun. \n\nWorth a look if your downtown.",half female half fish women out front? check. free bud light in plastic solo cups while you play slot machines? check. deep fried snack foods such as twinkies and oreos? check. slot machines that still dispense coins? check. mardi gras beads? check. bathroom like the one at the greyhound bus station? check. super friendly and fun servers? check. the feeling that everyone in here is gambling away their monthly disability payment? check. you know what 7 checks means? n n a touchdown! n nthis place was great. just the right amount of seedy fun. n nworth a look if your downtown.,"admiration, curiosity, approval","[INST] A customer left us a 3-star review: 'half female half fish women out front? check. free bud light in plastic solo cups while you play slot machines? check. deep fried snack foods such as twinkies and oreos? check. slot machines that still dispense coins? check. mardi gras beads? check. bathroom like the one at the greyhound bus station? check. super friendly and fun servers? check. the feeling that everyone in here is gambling away their monthly disability payment? check. you know what 7 checks means? n n a touchdown! n nthis place was great. just the right amount of seedy fun. n nworth a look if your downtown.' The customer feels admiration, curiosity, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'half female half fish women out front? check. free bud light in plastic solo cups while you play slot machines? check. deep fried snack foods such as twinkies and oreos? check. slot machines that still dispense coins? check. mardi gras beads? check. bathroom like the one at the greyhound bus station? check. super friendly and fun servers? check. the feeling that everyone in here is gambling away their monthly disability payment? check. you know what 7 checks means? n n a touchdown! n nthis place was great. just the right amount of seedy fun. n nworth a look if your downtown.' The customer feels admiration, curiosity, approval. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience, we could focus on improving the cleanliness and ambiance of the bathroom, as it was compared unfavorably to a Greyhound bus station. This could involve regular cleaning, updating fixtures, and providing better ventilation. Additionally, we could offer healthier food options alongside the deep-fried snacks, catering to a wider range of dietary preferences."
3,"Heading out for the night and want to get a drink before the craziness begins?  Caramel is a decent choice.  It's definitely nothing to write home about, but it made me happy for one reason;  It was my 3rd night of madness and my priorities were simple....I wanted a seat.  \n\nWe walked in after dinner and meeting up with a few other girls and immediately were approached by a cocktail waitress and told we could sit at one of their reserved tables.  That was music to my ears (and my tired feet!).  It's a small lounge and the crowd was random, if anything.  Not anywhere worth spending more than 30 minutes but  the music was decent and you can get some really good infused vodka and if you're lucky, a seat.","heading out for the night and want to get a drink before the craziness begins? caramel is a decent choice. it's definitely nothing to write home about, but it made me happy for one reason it was my 3rd night of madness and my priorities were simple....i wanted a seat. n nwe walked in after dinner and meeting up with a few other girls and immediately were approached by a cocktail waitress and told we could sit at one of their reserved tables. that was music to my ears and my tired feet! . it's a small lounge and the crowd was random, if anything. not anywhere worth spending more than 30 minutes but the music was decent and you can get some really good infused vodka and if you're lucky, a seat.","joy, approval, neutral","[INST] A customer left us a 3-star review: 'heading out for the night and want to get a drink before the craziness begins? caramel is a decent choice. it's definitely nothing to write home about, but it made me happy for one reason it was my 3rd night of madness and my priorities were simple....i wanted a seat. n nwe walked in after dinner and meeting up with a few other girls and immediately were approached by a cocktail waitress and told we could sit at one of their reserved tables. that was music to my ears and my tired feet! . it's a small lounge and the crowd was random, if anything. not anywhere worth spending more than 30 minutes but the music was decent and you can get some really good infused vodka and if you're lucky, a seat.' The customer feels joy, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'heading out for the night and want to get a drink before the craziness begins? caramel is a decent choice. it's definitely nothing to write home about, but it made me happy for one reason it was my 3rd night of madness and my priorities were simple....i wanted a seat. n nwe walked in after dinner and meeting up with a few other girls and immediately were approached by a cocktail waitress and told we could sit at one of their reserved tables. that was music to my ears and my tired feet! . it's a small lounge and the crowd was random, if anything. not anywhere worth spending more than 30 minutes but the music was decent and you can get some really good infused vodka and if you're lucky, a seat.' The customer feels joy, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider focusing on the following areas:

1. Enhance the overall ambiance and atmosphere to make it more appealing and worth spending more than 30 minutes.

2. Offer a wider variety of drinks or specialty cocktails to attract a broader audience and encourage longer stays.

3. Improve the seating arrangement to accommodate larger groups and provide more comfortable seating options.

4. Consider offering reservations for larger groups to ensure a smoother experience and reduce wait times.

5. Train staff to provide excellent customer service, including promptly addressing customer needs and inquiries, and maintaining a friendly and welcoming demeanor."
3,"My 4- year old likes this place. He was disappointed that they stopped giving out balloons. The food is Ok and they have a respectable beer and cocktail selection.  As far as the food, it is predictable and decent.","my 4 year old likes this place. he was disappointed that they stopped giving out balloons. the food is ok and they have a respectable beer and cocktail selection. as far as the food, it is predictable and decent.","disappointment, neutral, approval","[INST] A customer left us a 3-star review: 'my 4 year old likes this place. he was disappointed that they stopped giving out balloons. the food is ok and they have a respectable beer and cocktail selection. as far as the food, it is predictable and decent.' The customer feels disappointment, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'my 4 year old likes this place. he was disappointed that they stopped giving out balloons. the food is ok and they have a respectable beer and cocktail selection. as far as the food, it is predictable and decent.' The customer feels disappointment, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Acknowledge the customer's feedback: Respond to the review, thanking the customer for their feedback and expressing appreciation for their continued support.

2. Address the balloon issue: Re-introduce the balloon giveaway, if possible, or offer a special balloon as a token of appreciation for their visit.

3. Enhance the food offerings: Offer new, exciting menu items or work with the kitchen to improve the quality and variety of the existing options."
3,"So me and my fellow yelper Mildred V stayed here for an industry conference, and we booked far in advance and got a great deal... $540.00 including flight and 6 nights at this hotel......  the only vice is this hotel is on the south end of the vegas strip...  if you want to be near just MGM, Mandalay Bay, Monte Cristo, and Luxor then this is the place to be at... \n\nIt wasn't a bad room for the price and I would stay here again if need be.... but I'd rather much stay at harrah's or venetian....","so me and my fellow yelper mildred v stayed here for an industry conference, and we booked far in advance and got a great deal... 540.00 including flight and 6 nights at this hotel...... the only vice is this hotel is on the south end of the vegas strip... if you want to be near just mgm, mandalay bay, monte cristo, and luxor then this is the place to be at... n nit wasn't a bad room for the price and i would stay here again if need be.... but i'd rather much stay at harrah's or venetian....","neutral, approval, admiration","[INST] A customer left us a 3-star review: 'so me and my fellow yelper mildred v stayed here for an industry conference, and we booked far in advance and got a great deal... 540.00 including flight and 6 nights at this hotel...... the only vice is this hotel is on the south end of the vegas strip... if you want to be near just mgm, mandalay bay, monte cristo, and luxor then this is the place to be at... n nit wasn't a bad room for the price and i would stay here again if need be.... but i'd rather much stay at harrah's or venetian....' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'so me and my fellow yelper mildred v stayed here for an industry conference, and we booked far in advance and got a great deal... 540.00 including flight and 6 nights at this hotel...... the only vice is this hotel is on the south end of the vegas strip... if you want to be near just mgm, mandalay bay, monte cristo, and luxor then this is the place to be at... n nit wasn't a bad room for the price and i would stay here again if need be.... but i'd rather much stay at harrah's or venetian....' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially encourage them to choose your hotel over others like Harrah's or Venetian, consider the following suggestions:

1. Location: Since the customer mentioned preferring hotels closer to MGM, Mandalay Bay, Monte Cristo, and Luxor, consider strategies to enhance your hotel's proximity to these popular attractions. This could involve negotiating partnerships with nearby businesses or exploring relocation options.

2. Amenities: Offer additional amenities that set your hotel apart from competitors, such as a unique spa, fitness center, or dining options. This could help sway customers who might otherwise choose a different hotel."
3,"I ate here for lunch a saturday,  the food was good and fresh. For $15 all youu can eat the price was just right. I like the deco, it was like a chic restaurant less like a buffet. I give it  3 stars in comparison to the 5 star seafood village buffet at Rio","i ate here for lunch a saturday, the food was good and fresh. for 15 all youu can eat the price was just right. i like the deco, it was like a chic restaurant less like a buffet. i give it 3 stars in comparison to the 5 star seafood village buffet at rio","admiration, love, approval","[INST] A customer left us a 3-star review: 'i ate here for lunch a saturday, the food was good and fresh. for 15 all youu can eat the price was just right. i like the deco, it was like a chic restaurant less like a buffet. i give it 3 stars in comparison to the 5 star seafood village buffet at rio' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i ate here for lunch a saturday, the food was good and fresh. for 15 all youu can eat the price was just right. i like the deco, it was like a chic restaurant less like a buffet. i give it 3 stars in comparison to the 5 star seafood village buffet at rio' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and potentially move them towards a 4 or 5-star review, consider the following improvements:

1. Enhance the variety of offerings: While the customer appreciated the freshness of the food, they may have been comparing your buffet to a high-end seafood restaurant like the Seafood Village Buffet at Rio. To cater to their taste, you could consider expanding your menu to include a wider variety of seafood options.

2. Improve service quality: Although the customer didn't mention any specific issues with service, it's essential to ensure that your staff is attentive, friendly, and responsive to customers' needs."
3,"You know....This palce is pretty nice and the food is great, but I wasnt very full after ordering my meal and sharing an appetizer. I would say three stars for the cost to food. I mean, yes the food is good but if it doesnt fill me up and you charge so much, FORGET IT. Its a neat place but I wouldnt recommend it.","you know....this palce is pretty nice and the food is great, but i wasnt very full after ordering my meal and sharing an appetizer. i would say three stars for the cost to food. i mean, yes the food is good but if it doesnt fill me up and you charge so much, forget it. its a neat place but i wouldnt recommend it.","admiration, disapproval, approval","[INST] A customer left us a 3-star review: 'you know....this palce is pretty nice and the food is great, but i wasnt very full after ordering my meal and sharing an appetizer. i would say three stars for the cost to food. i mean, yes the food is good but if it doesnt fill me up and you charge so much, forget it. its a neat place but i wouldnt recommend it.' The customer feels admiration, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'you know....this palce is pretty nice and the food is great, but i wasnt very full after ordering my meal and sharing an appetizer. i would say three stars for the cost to food. i mean, yes the food is good but if it doesnt fill me up and you charge so much, forget it. its a neat place but i wouldnt recommend it.' The customer feels admiration, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Increase portion sizes: Address the issue of the customer not feeling full after their meal by increasing the serving sizes of your dishes. This will help satisfy their hunger and provide better value for the cost.

2. Offer a variety of side dishes: Provide more options for sides that can be added to the main dishes, allowing customers to customize their meals and potentially feel more satisfied.

3. Communicate portion sizes: Clearly communicate the sizes of your dishes on the menu or through staff recommendations, so customers have a better understanding of what to expect."
3,Is this a big convenience store or a very small market? It is not priced like a convenience store and does not have that atmosphere. Overall it does not have the friendliness of a small store. Selection and pricing is okay. It is all self checkout and it can be truly frustrating Self checkout anywhere else is not regularly annoying. Some employees are cold and employees make or break a small store.,is this a big convenience store or a very small market? it is not priced like a convenience store and does not have that atmosphere. overall it does not have the friendliness of a small store. selection and pricing is okay. it is all self checkout and it can be truly frustrating self checkout anywhere else is not regularly annoying. some employees are cold and employees make or break a small store.,"disapproval, annoyance, neutral","[INST] A customer left us a 3-star review: 'is this a big convenience store or a very small market? it is not priced like a convenience store and does not have that atmosphere. overall it does not have the friendliness of a small store. selection and pricing is okay. it is all self checkout and it can be truly frustrating self checkout anywhere else is not regularly annoying. some employees are cold and employees make or break a small store.' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'is this a big convenience store or a very small market? it is not priced like a convenience store and does not have that atmosphere. overall it does not have the friendliness of a small store. selection and pricing is okay. it is all self checkout and it can be truly frustrating self checkout anywhere else is not regularly annoying. some employees are cold and employees make or break a small store.' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  1. Improve store atmosphere: Make the store more inviting and less like a self-checkout facility. This could include adding more welcoming signage, improving lighting, and creating a more comfortable seating area.

2. Train employees on customer service: Ensure that employees are friendly, approachable, and helpful to customers. This can be achieved through regular training sessions and setting clear expectations for customer service.

3. Address self-checkout concerns: Offer more options for checkout, such as traditional cashiers or self-checkout with assistance available if needed. This can help alleviate frustration and make the checkout process more user-friendly."
3,"Service at The Noodle Shop was good, our server was very attentive. Servings are family style and the price is reasonable, we had order the typical.\n\nBeef and Broccoli: delicious!!\nFried Rice: bland\nChow Mein: oily and bland","service at the noodle shop was good, our server was very attentive. servings are family style and the price is reasonable, we had order the typical. n nbeef and broccoli delicious!! nfried rice bland nchow mein oily and bland","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'service at the noodle shop was good, our server was very attentive. servings are family style and the price is reasonable, we had order the typical. n nbeef and broccoli delicious!! nfried rice bland nchow mein oily and bland' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'service at the noodle shop was good, our server was very attentive. servings are family style and the price is reasonable, we had order the typical. n nbeef and broccoli delicious!! nfried rice bland nchow mein oily and bland' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the taste and presentation of the fried rice and chow mein dishes. Here are some specific suggestions:

1. Fried Rice: Improve the seasoning and flavor balance to make it more appealing. Consider adding more aromatics like garlic, ginger, or scallions, and adjust the salt level to taste.

2. Chow Mein: Reduce the oiliness by using less oil during the cooking process and draining the noodles properly. Enhance the flavor by adding more seasonings, such as soy sauce, sesame oil, or garlic."
3,"Things have gone downhill since the early reviews of this property.  The elevator has numerous scuff marks, dings and lots of wear and tear marks.  The welcome mats in the lobby are dirty.  Our room had several suspicious stains on the black out curtain and bathroom wall.  The supposedly non-smoking floor was smoky as is the common areas.  The staff are friendly, which saved the resort from a 2 star rating.","things have gone downhill since the early reviews of this property. the elevator has numerous scuff marks, dings and lots of wear and tear marks. the welcome mats in the lobby are dirty. our room had several suspicious stains on the black out curtain and bathroom wall. the supposedly non smoking floor was smoky as is the common areas. the staff are friendly, which saved the resort from a 2 star rating.","annoyance, neutral, disappointment","[INST] A customer left us a 3-star review: 'things have gone downhill since the early reviews of this property. the elevator has numerous scuff marks, dings and lots of wear and tear marks. the welcome mats in the lobby are dirty. our room had several suspicious stains on the black out curtain and bathroom wall. the supposedly non smoking floor was smoky as is the common areas. the staff are friendly, which saved the resort from a 2 star rating.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'things have gone downhill since the early reviews of this property. the elevator has numerous scuff marks, dings and lots of wear and tear marks. the welcome mats in the lobby are dirty. our room had several suspicious stains on the black out curtain and bathroom wall. the supposedly non smoking floor was smoky as is the common areas. the staff are friendly, which saved the resort from a 2 star rating.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Maintenance: Address the issues with the elevator, lobby welcome mats, and any suspicious stains in the rooms, particularly the blackout curtains and bathroom walls.

2. Cleanliness: Enhance cleaning procedures, focusing on common areas and high-touch surfaces to ensure a clean and hygienic environment.

3. Smoking Policy: Reinforce the non-smoking policy and monitor common areas to maintain a smoke-free environment.

4. Staff Training: Train staff on handling customer complaints and feedback effectively, ensuring they are equipped to address concerns and provide solutions promptly."
3,"I went to the Tiesto show on July 2.  It was my first time there and I don't think I would go back for an EDM show.  The feeling was waaaaay too corporate.  The bartenders could not handle the crowd and when one bartender made a vodka tonic after my boyfriend asked for vodka monster, she wouldn't correct the error.  There was also was a crazy female security guard in the bathroom that was shaking people down. No bueno.  I heart Tiesto so his show was sick but I will stick to rock shows at The Joint.","i went to the tiesto show on july 2. it was my first time there and i don't think i would go back for an edm show. the feeling was waaaaay too corporate. the bartenders could not handle the crowd and when one bartender made a vodka tonic after my boyfriend asked for vodka monster, she wouldn't correct the error. there was also was a crazy female security guard in the bathroom that was shaking people down. no bueno. i heart tiesto so his show was sick but i will stick to rock shows at the joint.","disappointment, disapproval, neutral","[INST] A customer left us a 3-star review: 'i went to the tiesto show on july 2. it was my first time there and i don't think i would go back for an edm show. the feeling was waaaaay too corporate. the bartenders could not handle the crowd and when one bartender made a vodka tonic after my boyfriend asked for vodka monster, she wouldn't correct the error. there was also was a crazy female security guard in the bathroom that was shaking people down. no bueno. i heart tiesto so his show was sick but i will stick to rock shows at the joint.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i went to the tiesto show on july 2. it was my first time there and i don't think i would go back for an edm show. the feeling was waaaaay too corporate. the bartenders could not handle the crowd and when one bartender made a vodka tonic after my boyfriend asked for vodka monster, she wouldn't correct the error. there was also was a crazy female security guard in the bathroom that was shaking people down. no bueno. i heart tiesto so his show was sick but i will stick to rock shows at the joint.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Crowd Management: Ensure there are enough bartenders and staff to handle large crowds, especially during high-demand events like EDM shows.

2. Quality of Service: Train staff to pay attention to customer requests and correct errors promptly. In this case, the bartender should have corrected the vodka drink error.

3. Security: Review the behavior of security personnel to ensure they maintain a professional and respectful demeanor towards patrons.

4. Corporate Feel: Strive to create a more personal and less corporate atmosphere, perhaps by incorporating more unique elements into the event experience."
3,"It was just ok as far as food goes the service I give A+, I went during rest week and got a great price and good value, But as for going and paying full price.I would say I would not go back . You can find much better steakhouses in the valley for similar price","it was just ok as far as food goes the service i give a , i went during rest week and got a great price and good value, but as for going and paying full price.i would say i would not go back . you can find much better steakhouses in the valley for similar price","approval, admiration, neutral","[INST] A customer left us a 3-star review: 'it was just ok as far as food goes the service i give a , i went during rest week and got a great price and good value, but as for going and paying full price.i would say i would not go back . you can find much better steakhouses in the valley for similar price' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'it was just ok as far as food goes the service i give a , i went during rest week and got a great price and good value, but as for going and paying full price.i would say i would not go back . you can find much better steakhouses in the valley for similar price' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially encourage them to return, consider the following steps:

1. Acknowledge their feedback: Respond to the review, thanking them for their feedback and expressing your appreciation for their visit.

2. Address the food concerns: Investigate the quality of the food served during their visit and consider making improvements to the menu or cooking process.

3. Enhance the service: Train your staff to provide exceptional service, focusing on attentiveness, friendliness, and professionalism.

4. Offer promotions or discounts during off-peak hours: The customer mentioned they enjoyed the value during ""rest week."
3,"Decent sushi, but on the expensive side since the portions were a bit skimpy. Would be all right for happy hour, but was a bit much for a dinner. The sushi was good, if a bit inconsistent. The tempura was perfectly done, as was the batter. The salmon rolls were average, the Yellowtail tuna rolls were bleh (says hubby), the cinco de drinko rolls were awesome, but the sauce they drizzled over them way way too heavy for such delicious fish. The coconut martini was good, but a bit on the pricey side. The beef sashimi was good, but too peppery for my taste.","decent sushi, but on the expensive side since the portions were a bit skimpy. would be all right for happy hour, but was a bit much for a dinner. the sushi was good, if a bit inconsistent. the tempura was perfectly done, as was the batter. the salmon rolls were average, the yellowtail tuna rolls were bleh says hubby , the cinco de drinko rolls were awesome, but the sauce they drizzled over them way way too heavy for such delicious fish. the coconut martini was good, but a bit on the pricey side. the beef sashimi was good, but too peppery for my taste.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'decent sushi, but on the expensive side since the portions were a bit skimpy. would be all right for happy hour, but was a bit much for a dinner. the sushi was good, if a bit inconsistent. the tempura was perfectly done, as was the batter. the salmon rolls were average, the yellowtail tuna rolls were bleh says hubby , the cinco de drinko rolls were awesome, but the sauce they drizzled over them way way too heavy for such delicious fish. the coconut martini was good, but a bit on the pricey side. the beef sashimi was good, but too peppery for my taste.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'decent sushi, but on the expensive side since the portions were a bit skimpy. would be all right for happy hour, but was a bit much for a dinner. the sushi was good, if a bit inconsistent. the tempura was perfectly done, as was the batter. the salmon rolls were average, the yellowtail tuna rolls were bleh says hubby , the cinco de drinko rolls were awesome, but the sauce they drizzled over them way way too heavy for such delicious fish. the coconut martini was good, but a bit on the pricey side. the beef sashimi was good, but too peppery for my taste.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Portion sizes: Increase the size of the sushi portions to make the price more justifiable for a dinner.

2. Sushi consistency: Improve the consistency of the sushi, particularly the salmon rolls and yellowtail tuna rolls, to meet the customer's expectations.

3. Sauce moderation: Reduce the amount of sauce on the Cinco de Drinko rolls to allow the taste of the fish to shine through."
3,"I had the clam chowder and a dozen oysters. The chowder was very creamy and thick.. it almost had the texture of a potato soup. The bar seats around 25 or so people and there are a few tables. There a good selection of dishes. The oysters were sweet, but on the smallish side.","i had the clam chowder and a dozen oysters. the chowder was very creamy and thick.. it almost had the texture of a potato soup. the bar seats around 25 or so people and there are a few tables. there a good selection of dishes. the oysters were sweet, but on the smallish side.","admiration, neutral, approval","[INST] A customer left us a 3-star review: 'i had the clam chowder and a dozen oysters. the chowder was very creamy and thick.. it almost had the texture of a potato soup. the bar seats around 25 or so people and there are a few tables. there a good selection of dishes. the oysters were sweet, but on the smallish side.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i had the clam chowder and a dozen oysters. the chowder was very creamy and thick.. it almost had the texture of a potato soup. the bar seats around 25 or so people and there are a few tables. there a good selection of dishes. the oysters were sweet, but on the smallish side.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider adjusting the consistency of the clam chowder to be more like a traditional chowder, rather than a potato soup. This could be achieved by reducing the amount of cream or thickeners used. Additionally, sourcing larger oysters might be appreciated, as the customer mentioned they were on the smaller side. Lastly, consider enhancing the ambiance of the seating area to create a more comfortable and inviting atmosphere for diners."
3,"Came here for brunch. I tried a lot of food but none seems to stand out. Although the heirloom tomato salad with mozz cheese tasted fresh, firm and well balanced. I liked the availability of the quince paste, cheese and cold cuts.  The Kale salad was too vinegary and killed the kale.  Had a shredded beef eggs Benedict and thought the hollandaise had no life. The watermelon sriracha was interesting.  Not impressed as of now but they have the resources to be much better.","came here for brunch. i tried a lot of food but none seems to stand out. although the heirloom tomato salad with mozz cheese tasted fresh, firm and well balanced. i liked the availability of the quince paste, cheese and cold cuts. the kale salad was too vinegary and killed the kale. had a shredded beef eggs benedict and thought the hollandaise had no life. the watermelon sriracha was interesting. not impressed as of now but they have the resources to be much better.","admiration, neutral, approval","[INST] A customer left us a 3-star review: 'came here for brunch. i tried a lot of food but none seems to stand out. although the heirloom tomato salad with mozz cheese tasted fresh, firm and well balanced. i liked the availability of the quince paste, cheese and cold cuts. the kale salad was too vinegary and killed the kale. had a shredded beef eggs benedict and thought the hollandaise had no life. the watermelon sriracha was interesting. not impressed as of now but they have the resources to be much better.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'came here for brunch. i tried a lot of food but none seems to stand out. although the heirloom tomato salad with mozz cheese tasted fresh, firm and well balanced. i liked the availability of the quince paste, cheese and cold cuts. the kale salad was too vinegary and killed the kale. had a shredded beef eggs benedict and thought the hollandaise had no life. the watermelon sriracha was interesting. not impressed as of now but they have the resources to be much better.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance the taste of our dishes, particularly the kale salad and shredded beef eggs benedict. Adjust the vinegar level in the kale salad and ensure the hollandaise sauce in the eggs benedict is more flavorful.

2. Provide better training for our kitchen staff to ensure consistency in the preparation of dishes.

3. Offer a more diverse and impressive brunch menu, showcasing our unique offerings and resources, such as the heirloom tomato salad with mozzarella."
3,"Their decor and atmosphere is amazing. Their kalbi is amazing as well, cooked perfectly. Everything else, was just a bust. Their shrimp tempura roll left a lot to the imagination to be desired. Their calamari, just tasted so much better before hand. I think more people go for the environment rather than the quality of the food. However, there are better restaurants than this, I would definitely choose CUISINE MALAYA sushi anyday. They seem to have a lot more variety but  more importantly, their food just tastes better.","their decor and atmosphere is amazing. their kalbi is amazing as well, cooked perfectly. everything else, was just a bust. their shrimp tempura roll left a lot to the imagination to be desired. their calamari, just tasted so much better before hand. i think more people go for the environment rather than the quality of the food. however, there are better restaurants than this, i would definitely choose cuisine malaya sushi anyday. they seem to have a lot more variety but more importantly, their food just tastes better.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'their decor and atmosphere is amazing. their kalbi is amazing as well, cooked perfectly. everything else, was just a bust. their shrimp tempura roll left a lot to the imagination to be desired. their calamari, just tasted so much better before hand. i think more people go for the environment rather than the quality of the food. however, there are better restaurants than this, i would definitely choose cuisine malaya sushi anyday. they seem to have a lot more variety but more importantly, their food just tastes better.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'their decor and atmosphere is amazing. their kalbi is amazing as well, cooked perfectly. everything else, was just a bust. their shrimp tempura roll left a lot to the imagination to be desired. their calamari, just tasted so much better before hand. i think more people go for the environment rather than the quality of the food. however, there are better restaurants than this, i would definitely choose cuisine malaya sushi anyday. they seem to have a lot more variety but more importantly, their food just tastes better.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the quality of our sushi rolls (specifically the shrimp tempura roll) and calamari. We could consider adjusting our recipes, sourcing higher quality ingredients, or improving the preparation methods. Additionally, we might want to emphasize the variety and quality of our food offerings more prominently to better compete with Cuisine Malaya Sushi. Lastly, we could consider offering a feedback form or survey to gather more specific insights about areas for improvement."
3,"I may bump this place up to 4 stars on my next visit.  The presentation was very good, the food smelled great, the service was very good.\n\nMy criticisms are that the mixed grill was mostly overdone.  Not so much that it was bad, it was very flavorful.  But the shrimp was chewy and the lamb was overdone as well.\n\nThe garlic naan was awesome.  The chicken tikka was very flavorful and was very different than other places I've had it.\n\nThe portion on the naan was great, less so on the tikka and the mixed grill.\n\nThe place has a nice, open layout and features accents of broken plates worked into the columns and other areas.","i may bump this place up to 4 stars on my next visit. the presentation was very good, the food smelled great, the service was very good. n nmy criticisms are that the mixed grill was mostly overdone. not so much that it was bad, it was very flavorful. but the shrimp was chewy and the lamb was overdone as well. n nthe garlic naan was awesome. the chicken tikka was very flavorful and was very different than other places i've had it. n nthe portion on the naan was great, less so on the tikka and the mixed grill. n nthe place has a nice, open layout and features accents of broken plates worked into the columns and other areas.","admiration, approval, disapproval","[INST] A customer left us a 3-star review: 'i may bump this place up to 4 stars on my next visit. the presentation was very good, the food smelled great, the service was very good. n nmy criticisms are that the mixed grill was mostly overdone. not so much that it was bad, it was very flavorful. but the shrimp was chewy and the lamb was overdone as well. n nthe garlic naan was awesome. the chicken tikka was very flavorful and was very different than other places i've had it. n nthe portion on the naan was great, less so on the tikka and the mixed grill. n nthe place has a nice, open layout and features accents of broken plates worked into the columns and other areas.' The customer feels admiration, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i may bump this place up to 4 stars on my next visit. the presentation was very good, the food smelled great, the service was very good. n nmy criticisms are that the mixed grill was mostly overdone. not so much that it was bad, it was very flavorful. but the shrimp was chewy and the lamb was overdone as well. n nthe garlic naan was awesome. the chicken tikka was very flavorful and was very different than other places i've had it. n nthe portion on the naan was great, less so on the tikka and the mixed grill. n nthe place has a nice, open layout and features accents of broken plates worked into the columns and other areas.' The customer feels admiration, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Cooking techniques: Ensure that the mixed grill, shrimp, and lamb are cooked to the customer's preference, avoiding overcooking.

2. Portion sizes: Adjust the portion sizes of the mixed grill and chicken tikka to be more balanced with the garlic naan.

3. Quality control: Maintain the high standards of presentation, food aroma, and service while ensuring that the food's texture is consistent and enjoyable.

4. Ambiance: Continue to maintain the unique, open layout and incorporate the broken plate accents into the decor."
3,"I went here for a Bank of America Luncheon that was buffet style. The food was really good. We had some chicken breasts with melted cheese on top......some tasty mashed potatoes, and some vegetable. For dessert we had some brownies that were kinda nasty. Looking forward to going at nighttime since people have said this is the \""hotspot\"" at night.","i went here for a bank of america luncheon that was buffet style. the food was really good. we had some chicken breasts with melted cheese on top......some tasty mashed potatoes, and some vegetable. for dessert we had some brownies that were kinda nasty. looking forward to going at nighttime since people have said this is the hotspot at night.","admiration, approval, joy","[INST] A customer left us a 3-star review: 'i went here for a bank of america luncheon that was buffet style. the food was really good. we had some chicken breasts with melted cheese on top......some tasty mashed potatoes, and some vegetable. for dessert we had some brownies that were kinda nasty. looking forward to going at nighttime since people have said this is the hotspot at night.' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i went here for a bank of america luncheon that was buffet style. the food was really good. we had some chicken breasts with melted cheese on top......some tasty mashed potatoes, and some vegetable. for dessert we had some brownies that were kinda nasty. looking forward to going at nighttime since people have said this is the hotspot at night.' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on enhancing the dessert selection, particularly the brownies. This could involve improving the recipe, using higher quality ingredients, or offering a wider variety of desserts. Additionally, since the customer mentions looking forward to visiting at night, we could consider promoting our nighttime offerings more effectively to highlight the restaurant's reputation as a ""hotspot at night."" This could include offering special nighttime menus, live music, or other nightlife attractions. Lastly, ensuring consistent quality across all dishes, not just the main course, would help maintain the customer's overall satisfaction."
3,"Spicy Catfish Salad is my favorite dish here.\n\nFood here used to be really good, but came here twice in the past month and I have to say they really disappointed me.\n\nPortions are very small.\n\nService is really lousy.\n\nThe crispy rice is very salty and doesn't taste good.  Their specialty beef (forgot its name...grilled beef thinly sliced with tamarind and coconut sauce) used to be my favorite, but this time is just mediocre\n\nReally sad this happened.  I usually look forward to going here every time we go to Vegas, but not sure if we would like to come here again.\n\nThere are so many other places which are worth visiting.  Maybe i'll be back in a couple of years....so long","spicy catfish salad is my favorite dish here. n nfood here used to be really good, but came here twice in the past month and i have to say they really disappointed me. n nportions are very small. n nservice is really lousy. n nthe crispy rice is very salty and doesn't taste good. their specialty beef forgot its name...grilled beef thinly sliced with tamarind and coconut sauce used to be my favorite, but this time is just mediocre n nreally sad this happened. i usually look forward to going here every time we go to vegas, but not sure if we would like to come here again. n nthere are so many other places which are worth visiting. maybe i'll be back in a couple of years....so long","disappointment, sadness, disapproval","[INST] A customer left us a 3-star review: 'spicy catfish salad is my favorite dish here. n nfood here used to be really good, but came here twice in the past month and i have to say they really disappointed me. n nportions are very small. n nservice is really lousy. n nthe crispy rice is very salty and doesn't taste good. their specialty beef forgot its name...grilled beef thinly sliced with tamarind and coconut sauce used to be my favorite, but this time is just mediocre n nreally sad this happened. i usually look forward to going here every time we go to vegas, but not sure if we would like to come here again. n nthere are so many other places which are worth visiting. maybe i'll be back in a couple of years....so long' The customer feels disappointment, sadness, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'spicy catfish salad is my favorite dish here. n nfood here used to be really good, but came here twice in the past month and i have to say they really disappointed me. n nportions are very small. n nservice is really lousy. n nthe crispy rice is very salty and doesn't taste good. their specialty beef forgot its name...grilled beef thinly sliced with tamarind and coconut sauce used to be my favorite, but this time is just mediocre n nreally sad this happened. i usually look forward to going here every time we go to vegas, but not sure if we would like to come here again. n nthere are so many other places which are worth visiting. maybe i'll be back in a couple of years....so long' The customer feels disappointment, sadness, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistency in Quality: Ensure that the quality of food remains consistent, especially for popular dishes like the spicy catfish salad.

2. Portion Sizes: Increase the portion sizes to meet customer expectations.

3. Service Improvement: Enhance the service quality by training staff to provide friendly, efficient, and attentive service.

4. Salt Levels in Food: Adjust the salt levels in dishes, particularly the crispy rice, to make them more palatable."
3,"Such good food and such a nice cook and cashier (depending on who you get), it's too bad that it's smack dab in the middle of one of the most ghetto cities in all of Arizona. El Mirage is responsible for housing some of the dirtiest crudest people I've ever had the displeasure of coming across. On a side note, $7 for an egg, potato and cheese burrito?!!!! That is just ridiculous!","such good food and such a nice cook and cashier depending on who you get , it's too bad that it's smack dab in the middle of one of the most ghetto cities in all of arizona. el mirage is responsible for housing some of the dirtiest crudest people i've ever had the displeasure of coming across. on a side note, 7 for an egg, potato and cheese burrito?!!!! that is just ridiculous!","annoyance, disgust, disappointment","[INST] A customer left us a 3-star review: 'such good food and such a nice cook and cashier depending on who you get , it's too bad that it's smack dab in the middle of one of the most ghetto cities in all of arizona. el mirage is responsible for housing some of the dirtiest crudest people i've ever had the displeasure of coming across. on a side note, 7 for an egg, potato and cheese burrito?!!!! that is just ridiculous!' The customer feels annoyance, disgust, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'such good food and such a nice cook and cashier depending on who you get , it's too bad that it's smack dab in the middle of one of the most ghetto cities in all of arizona. el mirage is responsible for housing some of the dirtiest crudest people i've ever had the displeasure of coming across. on a side note, 7 for an egg, potato and cheese burrito?!!!! that is just ridiculous!' The customer feels annoyance, disgust, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following concerns:

1. Location: While we cannot change the city's location, we can emphasize the quality of our food and service as a reason to visit, despite the surrounding area. Offering a clean, welcoming environment within the restaurant could help alleviate this concern.

2. Staff: Ensure that all staff members are consistently friendly, professional, and attentive to customers. Providing regular training and feedback can help maintain a high level of service.

3. Pricing: Review our pricing strategy to ensure it is competitive and fair. Offering occasional promotions or discounts could help make our menu more appealing to customers."
3,"I have to say, I was quite disappointed with the crepes.  We got the Queen City and Mascarpone and Berries. They were thick and more like burrito texture than actually crepes.  Don't think i will  be coming here again for crepes.","i have to say, i was quite disappointed with the crepes. we got the queen city and mascarpone and berries. they were thick and more like burrito texture than actually crepes. don't think i will be coming here again for crepes.","disappointment, disapproval, neutral","[INST] A customer left us a 3-star review: 'i have to say, i was quite disappointed with the crepes. we got the queen city and mascarpone and berries. they were thick and more like burrito texture than actually crepes. don't think i will be coming here again for crepes.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i have to say, i was quite disappointed with the crepes. we got the queen city and mascarpone and berries. they were thick and more like burrito texture than actually crepes. don't think i will be coming here again for crepes.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially win them back, consider the following steps:

1. Acknowledge the feedback: Respond to the review, thank the customer for their feedback, and express regret that their experience did not meet their expectations.

2. Offer a solution: Invite the customer to return for a complimentary crepe, made to their specifications, to give them another chance to try our crepes.

3. Address the issue: Investigate the cause of the thick crepe texture, and work with your kitchen team to ensure that future crepes are thinner and more crepe-like in texture."
3,"Not bad! But my rating is considering all the other casino buffets as well. Just because I'm giving it a 3 star does not mean I didn't like it or had a bad experience. I loved the salad bar! Such a sucker for rabbit food... had to come back and get 2nds, maybe 3rds just on salad. Aside from the build your own salad, their salads were pretty good. I was however disappointed in their seafood section. Really wasn't much, probably the least impressive of the buffet. The BBQ selection was pretty good, as well as the pasta election. Like other buffets though, there is always that ONE dish you would come back for. There wasn't that for me here. It was a really long time before I was able to get a refill on my drunk, our waitress could have been a little more attentive. Overall, A-OK.\n\nTIP: Got a local ID? Sign up for the players card to get a locals discount here, good for two!","not bad! but my rating is considering all the other casino buffets as well. just because i'm giving it a 3 star does not mean i didn't like it or had a bad experience. i loved the salad bar! such a sucker for rabbit food... had to come back and get 2nds, maybe 3rds just on salad. aside from the build your own salad, their salads were pretty good. i was however disappointed in their seafood section. really wasn't much, probably the least impressive of the buffet. the bbq selection was pretty good, as well as the pasta election. like other buffets though, there is always that one dish you would come back for. there wasn't that for me here. it was a really long time before i was able to get a refill on my drunk, our waitress could have been a little more attentive. overall, a ok. n ntip got a local id? sign up for the players card to get a locals discount here, good for two!","disappointment, admiration, love","[INST] A customer left us a 3-star review: 'not bad! but my rating is considering all the other casino buffets as well. just because i'm giving it a 3 star does not mean i didn't like it or had a bad experience. i loved the salad bar! such a sucker for rabbit food... had to come back and get 2nds, maybe 3rds just on salad. aside from the build your own salad, their salads were pretty good. i was however disappointed in their seafood section. really wasn't much, probably the least impressive of the buffet. the bbq selection was pretty good, as well as the pasta election. like other buffets though, there is always that one dish you would come back for. there wasn't that for me here. it was a really long time before i was able to get a refill on my drunk, our waitress could have been a little more attentive. overall, a ok. n ntip got a local id? sign up for the players card to get a locals discount here, good for two!' The customer feels disappointment, admiration, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'not bad! but my rating is considering all the other casino buffets as well. just because i'm giving it a 3 star does not mean i didn't like it or had a bad experience. i loved the salad bar! such a sucker for rabbit food... had to come back and get 2nds, maybe 3rds just on salad. aside from the build your own salad, their salads were pretty good. i was however disappointed in their seafood section. really wasn't much, probably the least impressive of the buffet. the bbq selection was pretty good, as well as the pasta election. like other buffets though, there is always that one dish you would come back for. there wasn't that for me here. it was a really long time before i was able to get a refill on my drunk, our waitress could have been a little more attentive. overall, a ok. n ntip got a local id? sign up for the players card to get a locals discount here, good for two!' The customer feels disappointment, admiration, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Enhance the seafood section: Offer a more diverse and impressive selection of seafood items to cater to customers who value this option.

2. Improve waitstaff service: Train staff to be more attentive and proactive in refilling drinks and addressing customer needs in a timely manner.

3. Promote the local ID discount: Make sure to highlight the locals discount program and its benefits to encourage repeat visits.

4. Maintain high-quality salad bar: Continue to offer a variety of fresh and high-quality salad options, as this seems to be a favorite among customers."
3,"When I first discovered this place, I (or some member of my family) came religiously so I could satisfy my craving for the chicken kabob plate. This meal, to me, was the perfect blend of my favorite stuff: grilled boneless chicken kabob, perfectly seasoned rice and awesome salad. We even braved the terrible service of the girl who used to answer the phone (she was very rude) to come and get this food!\n\nHowever, at some point they decided to change things around. The rice is now more brown and doesn't have the same perfect taste. The cheese even changed momentarily from feta to mozzarella. I love cheese but I loved feta in this setting more so the change was annoying to me. By far, though, the rice change realllllly got me. It got me so much that I stopped eating here.\n\nThen, I decided to give it another try. To my surprise, the rice was ALMOST back to what it used to be. I was temporarily happy again!! Until, several weeks later, another craving hit and I went back to get takeout and I was given the type of rice that I hate. This ruined the entire meal for me. I actually have not been back again since because I can't figure out what kind of rice they are using on the regular.\n\nIn any case, despite my rice saga, the owner is usually very nice when I see him. He recognizes some members of my family and says hi and that is nice also. I do hope the restaurant does well and maybe one day I'll be back (maybe).","when i first discovered this place, i or some member of my family came religiously so i could satisfy my craving for the chicken kabob plate. this meal, to me, was the perfect blend of my favorite stuff grilled boneless chicken kabob, perfectly seasoned rice and awesome salad. we even braved the terrible service of the girl who used to answer the phone she was very rude to come and get this food! n nhowever, at some point they decided to change things around. the rice is now more brown and doesn't have the same perfect taste. the cheese even changed momentarily from feta to mozzarella. i love cheese but i loved feta in this setting more so the change was annoying to me. by far, though, the rice change realllllly got me. it got me so much that i stopped eating here. n nthen, i decided to give it another try. to my surprise, the rice was almost back to what it used to be. i was temporarily happy again!! until, several weeks later, another craving hit and i went back to get takeout and i was given the type of rice that i hate. this ruined the entire meal for me. i actually have not been back again since because i can't figure out what kind of rice they are using on the regular. n nin any case, despite my rice saga, the owner is usually very nice when i see him. he recognizes some members of my family and says hi and that is nice also. i do hope the restaurant does well and maybe one day i'll be back maybe .","neutral, approval, admiration","[INST] A customer left us a 3-star review: 'when i first discovered this place, i or some member of my family came religiously so i could satisfy my craving for the chicken kabob plate. this meal, to me, was the perfect blend of my favorite stuff grilled boneless chicken kabob, perfectly seasoned rice and awesome salad. we even braved the terrible service of the girl who used to answer the phone she was very rude to come and get this food! n nhowever, at some point they decided to change things around. the rice is now more brown and doesn't have the same perfect taste. the cheese even changed momentarily from feta to mozzarella. i love cheese but i loved feta in this setting more so the change was annoying to me. by far, though, the rice change realllllly got me. it got me so much that i stopped eating here. n nthen, i decided to give it another try. to my surprise, the rice was almost back to what it used to be. i was temporarily happy again!! until, several weeks later, another craving hit and i went back to get takeout and i was given the type of rice that i hate. this ruined the entire meal for me. i actually have not been back again since because i can't figure out what kind of rice they are using on the regular. n nin any case, despite my rice saga, the owner is usually very nice when i see him. he recognizes some members of my family and says hi and that is nice also. i do hope the restaurant does well and maybe one day i'll be back maybe .' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'when i first discovered this place, i or some member of my family came religiously so i could satisfy my craving for the chicken kabob plate. this meal, to me, was the perfect blend of my favorite stuff grilled boneless chicken kabob, perfectly seasoned rice and awesome salad. we even braved the terrible service of the girl who used to answer the phone she was very rude to come and get this food! n nhowever, at some point they decided to change things around. the rice is now more brown and doesn't have the same perfect taste. the cheese even changed momentarily from feta to mozzarella. i love cheese but i loved feta in this setting more so the change was annoying to me. by far, though, the rice change realllllly got me. it got me so much that i stopped eating here. n nthen, i decided to give it another try. to my surprise, the rice was almost back to what it used to be. i was temporarily happy again!! until, several weeks later, another craving hit and i went back to get takeout and i was given the type of rice that i hate. this ruined the entire meal for me. i actually have not been back again since because i can't figure out what kind of rice they are using on the regular. n nin any case, despite my rice saga, the owner is usually very nice when i see him. he recognizes some members of my family and says hi and that is nice also. i do hope the restaurant does well and maybe one day i'll be back maybe .' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistency in food quality: The customer mentions a change in the taste and texture of the rice, which significantly affected their experience. Ensuring consistency in the preparation and quality of the rice could help retain the customer's satisfaction.

2. Communication about menu changes: The customer was annoyed by the change in cheese from feta to mozzarella. It would be beneficial to communicate any menu changes to customers in advance, either through updates on the menu or notifications when ordering.

3. Staff training: The customer mentions a rude phone operator in the past."
3,"Food was creative, flavored were good. Appetizer portions reasonable for the price and quality. Main courses however is where they fall short. Portions were far too small for the price, about $6-10 more than should be depending on what you order. Bread was a but dry for brioche but a nice light bread to have with the meal. Wine selection is very good and varied. Coming from a food town like Portland, this restaurant is nothing special but is a great addition to the chandler/sun lakes area. I would not return for dinner but would for apps and a glass of wine. They were not very busy for a Friday night either so I suspect many others feel it is overpriced for dinner, too. Would re-evaluate that for longevity.\nNice atmosphere too despite odd strip mall style location.","food was creative, flavored were good. appetizer portions reasonable for the price and quality. main courses however is where they fall short. portions were far too small for the price, about 6 10 more than should be depending on what you order. bread was a but dry for brioche but a nice light bread to have with the meal. wine selection is very good and varied. coming from a food town like portland, this restaurant is nothing special but is a great addition to the chandler sun lakes area. i would not return for dinner but would for apps and a glass of wine. they were not very busy for a friday night either so i suspect many others feel it is overpriced for dinner, too. would re evaluate that for longevity. nnice atmosphere too despite odd strip mall style location.","admiration, neutral, approval","[INST] A customer left us a 3-star review: 'food was creative, flavored were good. appetizer portions reasonable for the price and quality. main courses however is where they fall short. portions were far too small for the price, about 6 10 more than should be depending on what you order. bread was a but dry for brioche but a nice light bread to have with the meal. wine selection is very good and varied. coming from a food town like portland, this restaurant is nothing special but is a great addition to the chandler sun lakes area. i would not return for dinner but would for apps and a glass of wine. they were not very busy for a friday night either so i suspect many others feel it is overpriced for dinner, too. would re evaluate that for longevity. nnice atmosphere too despite odd strip mall style location.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'food was creative, flavored were good. appetizer portions reasonable for the price and quality. main courses however is where they fall short. portions were far too small for the price, about 6 10 more than should be depending on what you order. bread was a but dry for brioche but a nice light bread to have with the meal. wine selection is very good and varied. coming from a food town like portland, this restaurant is nothing special but is a great addition to the chandler sun lakes area. i would not return for dinner but would for apps and a glass of wine. they were not very busy for a friday night either so i suspect many others feel it is overpriced for dinner, too. would re evaluate that for longevity. nnice atmosphere too despite odd strip mall style location.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Enlarge the portion sizes of main courses, especially for the price point.
2. Improve the quality of the brioche bread to make it more moist and satisfying.
3. Offer a more diverse selection of dinner options to make the restaurant more appealing for a full meal.
4. Consider offering a special deal or discount for returning customers, especially those who appreciate the appetizers and wine selection.
5. Improve the ambiance of the restaurant, perhaps by enhancing the decor or providing better service to create a more memorable dining experience."
3,"Pretty nice bar area -- its quiet enough to just chill. \n\nSeemed like the older crowd likes this bar better though so if you're in your 20's, you will feel out of place :P","pretty nice bar area its quiet enough to just chill. n nseemed like the older crowd likes this bar better though so if you're in your 20's, you will feel out of place p","admiration, disappointment, disapproval","[INST] A customer left us a 3-star review: 'pretty nice bar area its quiet enough to just chill. n nseemed like the older crowd likes this bar better though so if you're in your 20's, you will feel out of place p' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'pretty nice bar area its quiet enough to just chill. n nseemed like the older crowd likes this bar better though so if you're in your 20's, you will feel out of place p' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the experience for this customer, consider the following strategies:

1. Attract a more diverse age group: To make the bar more appealing to a younger demographic, consider hosting events or promotions that cater to their preferences, such as live music, themed nights, or special drink offers.

2. Enhance the ambiance: To create a more welcoming environment for younger customers, consider updating the decor, music, and lighting to reflect current trends and preferences."
3,Went there on Sunday night with the fam jam. \nThe ambiance is great cool looking place with a friendly wait staff.\nService was incredibly fast we got our food and everyone enjoyed there burgers.\n\nI had ordered the simple rocket on pumpernickel with mac n cheese and it was delicious and they serve very big portions so worth the price!\n\nMe and my sister wanted to split the may west ice cream cake but they didn't have any may wests so we got the jos louis instead and it wasn't very good. But besides that it is a great place to enjoy the experience all the decor is great!,went there on sunday night with the fam jam. nthe ambiance is great cool looking place with a friendly wait staff. nservice was incredibly fast we got our food and everyone enjoyed there burgers. n ni had ordered the simple rocket on pumpernickel with mac n cheese and it was delicious and they serve very big portions so worth the price! n nme and my sister wanted to split the may west ice cream cake but they didn't have any may wests so we got the jos louis instead and it wasn't very good. but besides that it is a great place to enjoy the experience all the decor is great!,"admiration, joy, disappointment","[INST] A customer left us a 3-star review: 'went there on sunday night with the fam jam. nthe ambiance is great cool looking place with a friendly wait staff. nservice was incredibly fast we got our food and everyone enjoyed there burgers. n ni had ordered the simple rocket on pumpernickel with mac n cheese and it was delicious and they serve very big portions so worth the price! n nme and my sister wanted to split the may west ice cream cake but they didn't have any may wests so we got the jos louis instead and it wasn't very good. but besides that it is a great place to enjoy the experience all the decor is great!' The customer feels admiration, joy, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'went there on sunday night with the fam jam. nthe ambiance is great cool looking place with a friendly wait staff. nservice was incredibly fast we got our food and everyone enjoyed there burgers. n ni had ordered the simple rocket on pumpernickel with mac n cheese and it was delicious and they serve very big portions so worth the price! n nme and my sister wanted to split the may west ice cream cake but they didn't have any may wests so we got the jos louis instead and it wasn't very good. but besides that it is a great place to enjoy the experience all the decor is great!' The customer feels admiration, joy, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Maintain inventory: Ensure that popular items like the May West ice cream cake are always in stock to meet customer expectations.

2. Communicate availability: If an item is temporarily out of stock, inform customers promptly and offer alternative suggestions that align with their preferences.

3. Expand dessert options: Consider adding more unique and popular dessert options to cater to a wider range of tastes.

4. Consistency: Ensure that the quality of all menu items remains consistent, as inconsistencies can lead to disappointment."
3,"we stayed here for 4 days in august last year and it was an OK stay.  probably the last time i will stay here unless there's some supersale on the hotel.\nthe hotel is a bit older but since our friends were getting married at Mandalay Bay, and since we couldnt afford staying there, we chose the closed hotel so the 23 of us didnt have to go too far to be there in time for the wedding.\nthere were construction going on all wknd.  so annoying as we were ok w/ it on Thursday but it seems be pounding w/ those machine all wknd.\n\nthe pool area was small and was not \""pretty\"" as the other hotels.\nclub LAX is there and we all got in for free as we were staying there - one of the best part of the stay as there were lots of us and went in without lines etc. \nlike the ability to go to Excalibur and Mandalay bay on the tram without walking too much but the wait is about 15minutes in the hot sun :(\nour room was not that big...good enough for 2ppl.  if more, it will be tight.\ntheir food court needs more variety.\n\noverall, you really dont get that much but then again, you dont pay that much for the room.","we stayed here for 4 days in august last year and it was an ok stay. probably the last time i will stay here unless there's some supersale on the hotel. nthe hotel is a bit older but since our friends were getting married at mandalay bay, and since we couldnt afford staying there, we chose the closed hotel so the 23 of us didnt have to go too far to be there in time for the wedding. nthere were construction going on all wknd. so annoying as we were ok w it on thursday but it seems be pounding w those machine all wknd. n nthe pool area was small and was not pretty as the other hotels. nclub lax is there and we all got in for free as we were staying there one of the best part of the stay as there were lots of us and went in without lines etc. nlike the ability to go to excalibur and mandalay bay on the tram without walking too much but the wait is about 15minutes in the hot sun nour room was not that big...good enough for 2ppl. if more, it will be tight. ntheir food court needs more variety. n noverall, you really dont get that much but then again, you dont pay that much for the room.","annoyance, neutral, disappointment","[INST] A customer left us a 3-star review: 'we stayed here for 4 days in august last year and it was an ok stay. probably the last time i will stay here unless there's some supersale on the hotel. nthe hotel is a bit older but since our friends were getting married at mandalay bay, and since we couldnt afford staying there, we chose the closed hotel so the 23 of us didnt have to go too far to be there in time for the wedding. nthere were construction going on all wknd. so annoying as we were ok w it on thursday but it seems be pounding w those machine all wknd. n nthe pool area was small and was not pretty as the other hotels. nclub lax is there and we all got in for free as we were staying there one of the best part of the stay as there were lots of us and went in without lines etc. nlike the ability to go to excalibur and mandalay bay on the tram without walking too much but the wait is about 15minutes in the hot sun nour room was not that big...good enough for 2ppl. if more, it will be tight. ntheir food court needs more variety. n noverall, you really dont get that much but then again, you dont pay that much for the room.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'we stayed here for 4 days in august last year and it was an ok stay. probably the last time i will stay here unless there's some supersale on the hotel. nthe hotel is a bit older but since our friends were getting married at mandalay bay, and since we couldnt afford staying there, we chose the closed hotel so the 23 of us didnt have to go too far to be there in time for the wedding. nthere were construction going on all wknd. so annoying as we were ok w it on thursday but it seems be pounding w those machine all wknd. n nthe pool area was small and was not pretty as the other hotels. nclub lax is there and we all got in for free as we were staying there one of the best part of the stay as there were lots of us and went in without lines etc. nlike the ability to go to excalibur and mandalay bay on the tram without walking too much but the wait is about 15minutes in the hot sun nour room was not that big...good enough for 2ppl. if more, it will be tight. ntheir food court needs more variety. n noverall, you really dont get that much but then again, you dont pay that much for the room.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Address the noise issue from the ongoing construction. If possible, inform customers in advance about any planned renovations or construction, and offer alternative accommodations or compensation if the noise is excessive.

2. Improve the pool area to make it more appealing and spacious. This could involve landscaping, adding more seating, or installing more attractive features.

3. Enhance the food court options to provide more variety and cater to different tastes. This could involve partnering with more diverse food vendors or improving the quality of the existing options."
3,"This is easy to confuse with Central Library, but this is hwere they keep the special books - all the special books.  Central Library is just a normal library.\n\nTo come read these books you will have to apply at the registration desk for a pass (with ID) that will last for either a few days or about 3 months.\n\nIf there is a secific old book here you want to see then you should definitely come here to see it, but if not then this is a lot of fuss over reading a book and you'll be better going elsewhere.","this is easy to confuse with central library, but this is hwere they keep the special books all the special books. central library is just a normal library. n nto come read these books you will have to apply at the registration desk for a pass with id that will last for either a few days or about 3 months. n nif there is a secific old book here you want to see then you should definitely come here to see it, but if not then this is a lot of fuss over reading a book and you'll be better going elsewhere.","neutral, approval, confusion","[INST] A customer left us a 3-star review: 'this is easy to confuse with central library, but this is hwere they keep the special books all the special books. central library is just a normal library. n nto come read these books you will have to apply at the registration desk for a pass with id that will last for either a few days or about 3 months. n nif there is a secific old book here you want to see then you should definitely come here to see it, but if not then this is a lot of fuss over reading a book and you'll be better going elsewhere.' The customer feels neutral, approval, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this is easy to confuse with central library, but this is hwere they keep the special books all the special books. central library is just a normal library. n nto come read these books you will have to apply at the registration desk for a pass with id that will last for either a few days or about 3 months. n nif there is a secific old book here you want to see then you should definitely come here to see it, but if not then this is a lot of fuss over reading a book and you'll be better going elsewhere.' The customer feels neutral, approval, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could:

1. Clarify the location of our special books section to avoid confusion with the central library. This could be done through clearer signage or more detailed information on our website.

2. Simplify the registration process for accessing the special books section. This could involve reducing the wait time, providing clearer instructions, or offering online registration options.

3. Highlight the unique value of our special books collection. Emphasize the rarity, historical significance, or educational value of these books to make the effort of obtaining a pass more appealing.

4. Offer a wider range of reading options."
3,"The line is always long on Saturdays and Sundays from 10-12. So expect to wait just a little while if you want to go on those days.\nI would say that the food is okay, although I have had better. The service is so quick, which is really nice when I am hungry in the morning.\nI should order something that they are known for in order to give them a better rating.","the line is always long on saturdays and sundays from 10 12. so expect to wait just a little while if you want to go on those days. ni would say that the food is okay, although i have had better. the service is so quick, which is really nice when i am hungry in the morning. ni should order something that they are known for in order to give them a better rating.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'the line is always long on saturdays and sundays from 10 12. so expect to wait just a little while if you want to go on those days. ni would say that the food is okay, although i have had better. the service is so quick, which is really nice when i am hungry in the morning. ni should order something that they are known for in order to give them a better rating.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the line is always long on saturdays and sundays from 10 12. so expect to wait just a little while if you want to go on those days. ni would say that the food is okay, although i have had better. the service is so quick, which is really nice when i am hungry in the morning. ni should order something that they are known for in order to give them a better rating.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Address the long lines on weekends: Investigate the cause of the long lines on Saturdays and Sundays from 10 AM to 12 PM and implement strategies to reduce wait times, such as increasing staff during peak hours, optimizing the ordering process, or offering online ordering and pick-up options.

2. Enhance the food quality: Research customer feedback and improve the quality of the dishes that are most frequently ordered. Consider partnering with a chef or food consultant to refine recipes and presentation."
3,"Whoever built a mall at the corner of 77 and WT Harris Blvd has probably since been fired.  It deserves only two stars, but one extra is being awarded because it is by far the least crowded big mall in or near Charlotte.  It was slow before The Great Recession, and is still slow.  No longer can the recession be blamed for lack of business because if I go to Carolina Place, South park, or Concord Mills, I can't find a parking spot on the weekend.  This mall isn't even busy at Christmas time!  I think they may have been banking on 485 opening to the mall - which it did 3 years ago, but that hasn't helped business either.\n\nIt has your typical stores, most of which it shares with Carolina Place, and an AMC Theater which is only accessible from outside the mall (very odd for a mall theatre).  The food court is typical as is the mandatory Starbucks.  I do like that the main restrooms near the food court have waterless urinals - those things are awesome.\n\nThere also some decent restaurants like Bravo's but I generally don't go to a mall to go to restaurant.  The anchor stores are oddly placed - like Dillard's at the far end of the mall.  Most Dillard's are slow, so they don't need anything to hinder their business (hint - if you can't find a place to park at a mall and it has a Dillard's, there will usually be places to park).  \n\nThe mall also a cool \""man zone\"" type place.  They have a couple of TVs with sports so you can watch tv while the significant other shops.  \n\nNorthlake isn't too bad for being a mall, but it's average at best.","whoever built a mall at the corner of 77 and wt harris blvd has probably since been fired. it deserves only two stars, but one extra is being awarded because it is by far the least crowded big mall in or near charlotte. it was slow before the great recession, and is still slow. no longer can the recession be blamed for lack of business because if i go to carolina place, south park, or concord mills, i can't find a parking spot on the weekend. this mall isn't even busy at christmas time! i think they may have been banking on 485 opening to the mall which it did 3 years ago, but that hasn't helped business either. n nit has your typical stores, most of which it shares with carolina place, and an amc theater which is only accessible from outside the mall very odd for a mall theatre . the food court is typical as is the mandatory starbucks. i do like that the main restrooms near the food court have waterless urinals those things are awesome. n nthere also some decent restaurants like bravo's but i generally don't go to a mall to go to restaurant. the anchor stores are oddly placed like dillard's at the far end of the mall. most dillard's are slow, so they don't need anything to hinder their business hint if you can't find a place to park at a mall and it has a dillard's, there will usually be places to park . n nthe mall also a cool man zone type place. they have a couple of tvs with sports so you can watch tv while the significant other shops. n nnorthlake isn't too bad for being a mall, but it's average at best.","neutral, disappointment, disapproval","[INST] A customer left us a 3-star review: 'whoever built a mall at the corner of 77 and wt harris blvd has probably since been fired. it deserves only two stars, but one extra is being awarded because it is by far the least crowded big mall in or near charlotte. it was slow before the great recession, and is still slow. no longer can the recession be blamed for lack of business because if i go to carolina place, south park, or concord mills, i can't find a parking spot on the weekend. this mall isn't even busy at christmas time! i think they may have been banking on 485 opening to the mall which it did 3 years ago, but that hasn't helped business either. n nit has your typical stores, most of which it shares with carolina place, and an amc theater which is only accessible from outside the mall very odd for a mall theatre . the food court is typical as is the mandatory starbucks. i do like that the main restrooms near the food court have waterless urinals those things are awesome. n nthere also some decent restaurants like bravo's but i generally don't go to a mall to go to restaurant. the anchor stores are oddly placed like dillard's at the far end of the mall. most dillard's are slow, so they don't need anything to hinder their business hint if you can't find a place to park at a mall and it has a dillard's, there will usually be places to park . n nthe mall also a cool man zone type place. they have a couple of tvs with sports so you can watch tv while the significant other shops. n nnorthlake isn't too bad for being a mall, but it's average at best.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'whoever built a mall at the corner of 77 and wt harris blvd has probably since been fired. it deserves only two stars, but one extra is being awarded because it is by far the least crowded big mall in or near charlotte. it was slow before the great recession, and is still slow. no longer can the recession be blamed for lack of business because if i go to carolina place, south park, or concord mills, i can't find a parking spot on the weekend. this mall isn't even busy at christmas time! i think they may have been banking on 485 opening to the mall which it did 3 years ago, but that hasn't helped business either. n nit has your typical stores, most of which it shares with carolina place, and an amc theater which is only accessible from outside the mall very odd for a mall theatre . the food court is typical as is the mandatory starbucks. i do like that the main restrooms near the food court have waterless urinals those things are awesome. n nthere also some decent restaurants like bravo's but i generally don't go to a mall to go to restaurant. the anchor stores are oddly placed like dillard's at the far end of the mall. most dillard's are slow, so they don't need anything to hinder their business hint if you can't find a place to park at a mall and it has a dillard's, there will usually be places to park . n nthe mall also a cool man zone type place. they have a couple of tvs with sports so you can watch tv while the significant other shops. n nnorthlake isn't too bad for being a mall, but it's average at best.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Northlake Mall, consider the following actions:

1. Address the slow business issue: Investigate the reasons for the mall's slow business and implement strategies to attract more customers, such as hosting events, offering promotions, or partnering with local businesses for collaborative marketing efforts.

2. Improve parking: Enhance the parking situation by adding more parking spaces, improving signage, or offering valet parking services during peak hours.

3. Anchor store placement: Review the placement of anchor stores like Dillard's to ensure they are easily accessible and well-positioned within the mall."
3,"Went here based on Yelp. The deep dish pizza was really crispy and delicious. The greek salad was pretty good also. However, the ambiance and service were odd. The lighting is bright enough to violate interrogation guidelines in most 3rd world countries. Also, it is critically important to note the time you are eating; they close at 8pm. This means that if you get there at 7:15 and are still eating at 8, the staff will be turning chairs upside down, sweeping, and grabbing any dish that you are not holding onto. I definitely recommend the pizza but dinning near closing time is not a great experience.","went here based on yelp. the deep dish pizza was really crispy and delicious. the greek salad was pretty good also. however, the ambiance and service were odd. the lighting is bright enough to violate interrogation guidelines in most 3rd world countries. also, it is critically important to note the time you are eating they close at 8pm. this means that if you get there at 7 15 and are still eating at 8, the staff will be turning chairs upside down, sweeping, and grabbing any dish that you are not holding onto. i definitely recommend the pizza but dinning near closing time is not a great experience.","admiration, approval, disapproval","[INST] A customer left us a 3-star review: 'went here based on yelp. the deep dish pizza was really crispy and delicious. the greek salad was pretty good also. however, the ambiance and service were odd. the lighting is bright enough to violate interrogation guidelines in most 3rd world countries. also, it is critically important to note the time you are eating they close at 8pm. this means that if you get there at 7 15 and are still eating at 8, the staff will be turning chairs upside down, sweeping, and grabbing any dish that you are not holding onto. i definitely recommend the pizza but dinning near closing time is not a great experience.' The customer feels admiration, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'went here based on yelp. the deep dish pizza was really crispy and delicious. the greek salad was pretty good also. however, the ambiance and service were odd. the lighting is bright enough to violate interrogation guidelines in most 3rd world countries. also, it is critically important to note the time you are eating they close at 8pm. this means that if you get there at 7 15 and are still eating at 8, the staff will be turning chairs upside down, sweeping, and grabbing any dish that you are not holding onto. i definitely recommend the pizza but dinning near closing time is not a great experience.' The customer feels admiration, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Ambiance: Soften the lighting to create a more comfortable and inviting atmosphere, avoiding brightness levels that could be compared to interrogation settings.

2. Service: Train staff to be more mindful of customers dining near closing time. Encourage them to complete tasks efficiently and respectfully, without disrupting the dining experience for customers.

3. Hours of Operation: Extend the restaurant's closing time or offer a grace period for customers who may still be dining close to the stated closing time."
3,"This place was fine, I had a combo with a taco and two mini chimis.  They had it on special for $5.99, I thought wow-that's a lot of food for six bucks, but the mini chimis were more like cheese egg rolls.  Not that there's anything wrong with that :)\nI wouldn't say the beef in the taco was the best, kind of blah, but everything else was decent and the beans were good (for once!!).\nThis place must be listed in the daytime drinkers directory as I think I was the only person in the restaurant not having a beer or margarita.  I'll have to go back when I don't have an afternoon full of appointments!!","this place was fine, i had a combo with a taco and two mini chimis. they had it on special for 5.99, i thought wow that's a lot of food for six bucks, but the mini chimis were more like cheese egg rolls. not that there's anything wrong with that ni wouldn't say the beef in the taco was the best, kind of blah, but everything else was decent and the beans were good for once!! . nthis place must be listed in the daytime drinkers directory as i think i was the only person in the restaurant not having a beer or margarita. i'll have to go back when i don't have an afternoon full of appointments!!","approval, neutral, admiration","[INST] A customer left us a 3-star review: 'this place was fine, i had a combo with a taco and two mini chimis. they had it on special for 5.99, i thought wow that's a lot of food for six bucks, but the mini chimis were more like cheese egg rolls. not that there's anything wrong with that ni wouldn't say the beef in the taco was the best, kind of blah, but everything else was decent and the beans were good for once!! . nthis place must be listed in the daytime drinkers directory as i think i was the only person in the restaurant not having a beer or margarita. i'll have to go back when i don't have an afternoon full of appointments!!' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this place was fine, i had a combo with a taco and two mini chimis. they had it on special for 5.99, i thought wow that's a lot of food for six bucks, but the mini chimis were more like cheese egg rolls. not that there's anything wrong with that ni wouldn't say the beef in the taco was the best, kind of blah, but everything else was decent and the beans were good for once!! . nthis place must be listed in the daytime drinkers directory as i think i was the only person in the restaurant not having a beer or margarita. i'll have to go back when i don't have an afternoon full of appointments!!' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following actions:

1. Enhance the taste of our mini chimis to better resemble traditional mini chimichangas, or clearly label them as cheese egg rolls to manage customer expectations.

2. Improve the quality of our taco beef to make it more flavorful and appealing.

3. Offer a wider variety of non-alcoholic beverages to cater to customers who prefer not to drink alcohol, especially during the day.

4. Consider offering special deals during off-peak hours to attract customers with busy schedules."
3,"Not bad.  We walked in about 9:30 on Saturday, and had the Ribs, Calamari, Side Salad, and the pepperoni pizza.  Everything was good.  The mashed potatos that came with the ribs, were the best things i ate,  really well seasoned.  The pizza was a good quality pie as well.  I guess my only wish was that they had a jug wine option like Macaroni grill.  If I'm going to pay $15 - $18 for chain resturant food, at least have a $4 glass of terrible wine for me to wash it down with.  Other than that, I thought it was PFG.  Not good enough to make it on my list yet, but maybe another visit, and I'll have become a fan.","not bad. we walked in about 9 30 on saturday, and had the ribs, calamari, side salad, and the pepperoni pizza. everything was good. the mashed potatos that came with the ribs, were the best things i ate, really well seasoned. the pizza was a good quality pie as well. i guess my only wish was that they had a jug wine option like macaroni grill. if i'm going to pay 15 18 for chain resturant food, at least have a 4 glass of terrible wine for me to wash it down with. other than that, i thought it was pfg. not good enough to make it on my list yet, but maybe another visit, and i'll have become a fan.","admiration, desire, approval","[INST] A customer left us a 3-star review: 'not bad. we walked in about 9 30 on saturday, and had the ribs, calamari, side salad, and the pepperoni pizza. everything was good. the mashed potatos that came with the ribs, were the best things i ate, really well seasoned. the pizza was a good quality pie as well. i guess my only wish was that they had a jug wine option like macaroni grill. if i'm going to pay 15 18 for chain resturant food, at least have a 4 glass of terrible wine for me to wash it down with. other than that, i thought it was pfg. not good enough to make it on my list yet, but maybe another visit, and i'll have become a fan.' The customer feels admiration, desire, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'not bad. we walked in about 9 30 on saturday, and had the ribs, calamari, side salad, and the pepperoni pizza. everything was good. the mashed potatos that came with the ribs, were the best things i ate, really well seasoned. the pizza was a good quality pie as well. i guess my only wish was that they had a jug wine option like macaroni grill. if i'm going to pay 15 18 for chain resturant food, at least have a 4 glass of terrible wine for me to wash it down with. other than that, i thought it was pfg. not good enough to make it on my list yet, but maybe another visit, and i'll have become a fan.' The customer feels admiration, desire, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially turn them into a regular, consider the following suggestions:

1. Offer a jug wine option: Providing a jug wine option, similar to Macaroni Grill, could cater to the customer's preference for an affordable and generous wine serving.

2. Enhance the ambiance: Creating a more inviting and comfortable atmosphere might help the customer feel more at ease and enjoy their dining experience.

3. Consistent communication: Keep the customer informed about any new menu items, promotions, or changes in service that may appeal to them and encourage them to return."
3,"This is a spot that Nick Offerman loves.  So, there's that.  \nI think this place is a fun spot to take someone who isn't originally from Madison or if you want some good fried cheese curds.  However, the eating environment leaves something to be desired. That, and the wine list. With as focused they are on the quality of their beer list, I was extremely disappointed in their grocery store selections for wine.  \nService was slow at first, but ended nicely and I was pleased overall. \n\nI think this is a spot that I will only frequent once per year as it gives me the same anxiety that I get when I go to the mall.","this is a spot that nick offerman loves. so, there's that. ni think this place is a fun spot to take someone who isn't originally from madison or if you want some good fried cheese curds. however, the eating environment leaves something to be desired. that, and the wine list. with as focused they are on the quality of their beer list, i was extremely disappointed in their grocery store selections for wine. nservice was slow at first, but ended nicely and i was pleased overall. n ni think this is a spot that i will only frequent once per year as it gives me the same anxiety that i get when i go to the mall.","disappointment, joy, approval","[INST] A customer left us a 3-star review: 'this is a spot that nick offerman loves. so, there's that. ni think this place is a fun spot to take someone who isn't originally from madison or if you want some good fried cheese curds. however, the eating environment leaves something to be desired. that, and the wine list. with as focused they are on the quality of their beer list, i was extremely disappointed in their grocery store selections for wine. nservice was slow at first, but ended nicely and i was pleased overall. n ni think this is a spot that i will only frequent once per year as it gives me the same anxiety that i get when i go to the mall.' The customer feels disappointment, joy, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this is a spot that nick offerman loves. so, there's that. ni think this place is a fun spot to take someone who isn't originally from madison or if you want some good fried cheese curds. however, the eating environment leaves something to be desired. that, and the wine list. with as focused they are on the quality of their beer list, i was extremely disappointed in their grocery store selections for wine. nservice was slow at first, but ended nicely and i was pleased overall. n ni think this is a spot that i will only frequent once per year as it gives me the same anxiety that i get when i go to the mall.' The customer feels disappointment, joy, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance the eating environment: This could involve improving the ambiance, cleanliness, and comfort of the seating area.

2. Expand the wine list: Offering a more diverse selection of wines, particularly in the grocery store section, could cater to a wider range of customers.

3. Speed up service: While the service ended nicely, the initial slow service may have contributed to the customer's anxiety. Improving service speed could help create a more enjoyable experience."
3,"I liked it! Mind you, I am not a fro-yo snob. Not in the least bit. The only frozen yogurt I had until last year was from TCBY or DQ. The only other chain I've been to besides TCBY is Golden Spoon. So, the U-Swirl. It is self serve, which I love. I can have tons of different tastes, so this fit me pretty well. It was very clean even though it was busy and there were a lot of families there. The service was also pretty quick. \nI like the selection of toppings, from fruit to cereal (captain crunch makes anything better). The yogurt tasted very good, and not too artificial (the red velvet tasted exactly like cake, and was very very rich). I thought the price was pretty good $.36/ounce, but then again, I've not been to a lot of fro-yo places. I paid less here than I do for the same amount at Golden Spoon or a place like Coldstone, so I was happy.","i liked it! mind you, i am not a fro yo snob. not in the least bit. the only frozen yogurt i had until last year was from tcby or dq. the only other chain i've been to besides tcby is golden spoon. so, the u swirl. it is self serve, which i love. i can have tons of different tastes, so this fit me pretty well. it was very clean even though it was busy and there were a lot of families there. the service was also pretty quick. ni like the selection of toppings, from fruit to cereal captain crunch makes anything better . the yogurt tasted very good, and not too artificial the red velvet tasted exactly like cake, and was very very rich . i thought the price was pretty good .36 ounce, but then again, i've not been to a lot of fro yo places. i paid less here than i do for the same amount at golden spoon or a place like coldstone, so i was happy.","love, approval, admiration","[INST] A customer left us a 3-star review: 'i liked it! mind you, i am not a fro yo snob. not in the least bit. the only frozen yogurt i had until last year was from tcby or dq. the only other chain i've been to besides tcby is golden spoon. so, the u swirl. it is self serve, which i love. i can have tons of different tastes, so this fit me pretty well. it was very clean even though it was busy and there were a lot of families there. the service was also pretty quick. ni like the selection of toppings, from fruit to cereal captain crunch makes anything better . the yogurt tasted very good, and not too artificial the red velvet tasted exactly like cake, and was very very rich . i thought the price was pretty good .36 ounce, but then again, i've not been to a lot of fro yo places. i paid less here than i do for the same amount at golden spoon or a place like coldstone, so i was happy.' The customer feels love, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i liked it! mind you, i am not a fro yo snob. not in the least bit. the only frozen yogurt i had until last year was from tcby or dq. the only other chain i've been to besides tcby is golden spoon. so, the u swirl. it is self serve, which i love. i can have tons of different tastes, so this fit me pretty well. it was very clean even though it was busy and there were a lot of families there. the service was also pretty quick. ni like the selection of toppings, from fruit to cereal captain crunch makes anything better . the yogurt tasted very good, and not too artificial the red velvet tasted exactly like cake, and was very very rich . i thought the price was pretty good .36 ounce, but then again, i've not been to a lot of fro yo places. i paid less here than i do for the same amount at golden spoon or a place like coldstone, so i was happy.' The customer feels love, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To further enhance the customer's experience, consider the following improvements:

1. Expand the yogurt flavors selection to offer a wider variety, potentially including unique, exclusive options.

2. Enhance the toppings selection, focusing on high-quality, unique, and gourmet options to cater to a broader range of tastes.

3. Offer promotions or loyalty programs to make the pricing more competitive with other frozen yogurt chains, ensuring the customer feels they are receiving the best value for their money.

4. Consider implementing a system to allow customers to save their favorite flavor and topping combinations for quicker service in the future."
3,"Five of us had an A-OK lunch. I would go back. I would recommend it to friends and non-friends.  They've done an excellent job with the design. The waitress was right on top of her game and friendly without being our best friend (which I almost never can stand).  Did it knock my flip-flops off?  No, but I was still a happy diner.","five of us had an a ok lunch. i would go back. i would recommend it to friends and non friends. they've done an excellent job with the design. the waitress was right on top of her game and friendly without being our best friend which i almost never can stand . did it knock my flip flops off? no, but i was still a happy diner.","admiration, joy, approval","[INST] A customer left us a 3-star review: 'five of us had an a ok lunch. i would go back. i would recommend it to friends and non friends. they've done an excellent job with the design. the waitress was right on top of her game and friendly without being our best friend which i almost never can stand . did it knock my flip flops off? no, but i was still a happy diner.' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'five of us had an a ok lunch. i would go back. i would recommend it to friends and non friends. they've done an excellent job with the design. the waitress was right on top of her game and friendly without being our best friend which i almost never can stand . did it knock my flip flops off? no, but i was still a happy diner.' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience, consider the following improvements:

1. Enhance the food quality: Although the customer found the lunch ""A OK,"" aiming for exceptional quality could potentially elevate their experience.

2. Offer personalized recommendations: While the waitress was friendly and efficient, offering personalized recommendations based on the customer's preferences could make them feel more valued and appreciated.

3. Create a more memorable experience: Although the design was praised, consider ways to make the overall experience more engaging and memorable, such as live music, themed nights, or unique decorations."
3,"I held off on this review, I was here on New Years Eve before heading to westgate and again this past week.  \n\nThe service is fantastic, the beer is great, and the food, well that has become really hit or miss.\n\nI would love to 5 star this place because I grew up in the area and have been here dozens of times and it had been great.  But recent trips there have left me using the word \""bland\"" a lot.  The pork schnitzel was flat out not good, and the spicy brat which was always one of my favorites here did not measure up either.  Worst of all, on my new years eve visit, they were \""out\"" of the fried potatos and left us with average potato salad and french fries.\n\nI'll probably be back, because I go to many downtown Glendale events, and have a little sentimental value in this place...but I sure hope it steps back up.","i held off on this review, i was here on new years eve before heading to westgate and again this past week. n nthe service is fantastic, the beer is great, and the food, well that has become really hit or miss. n ni would love to 5 star this place because i grew up in the area and have been here dozens of times and it had been great. but recent trips there have left me using the word bland a lot. the pork schnitzel was flat out not good, and the spicy brat which was always one of my favorites here did not measure up either. worst of all, on my new years eve visit, they were out of the fried potatos and left us with average potato salad and french fries. n ni'll probably be back, because i go to many downtown glendale events, and have a little sentimental value in this place...but i sure hope it steps back up.","disappointment, admiration, disapproval","[INST] A customer left us a 3-star review: 'i held off on this review, i was here on new years eve before heading to westgate and again this past week. n nthe service is fantastic, the beer is great, and the food, well that has become really hit or miss. n ni would love to 5 star this place because i grew up in the area and have been here dozens of times and it had been great. but recent trips there have left me using the word bland a lot. the pork schnitzel was flat out not good, and the spicy brat which was always one of my favorites here did not measure up either. worst of all, on my new years eve visit, they were out of the fried potatos and left us with average potato salad and french fries. n ni'll probably be back, because i go to many downtown glendale events, and have a little sentimental value in this place...but i sure hope it steps back up.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i held off on this review, i was here on new years eve before heading to westgate and again this past week. n nthe service is fantastic, the beer is great, and the food, well that has become really hit or miss. n ni would love to 5 star this place because i grew up in the area and have been here dozens of times and it had been great. but recent trips there have left me using the word bland a lot. the pork schnitzel was flat out not good, and the spicy brat which was always one of my favorites here did not measure up either. worst of all, on my new years eve visit, they were out of the fried potatos and left us with average potato salad and french fries. n ni'll probably be back, because i go to many downtown glendale events, and have a little sentimental value in this place...but i sure hope it steps back up.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistency in Food Quality: The customer mentions that the food has become ""hit or miss."" To address this, we should ensure that the quality of our food remains consistent across all meals. This may involve improving our food preparation processes, training our kitchen staff, or sourcing better ingredients.

2. Menu Items: The customer specifically mentions the pork schnitzel and spicy brat as disappointing. We should consider reviewing these menu items to improve their taste and quality."
3,"MTO Cafe just opened at 1:00pm on Oct. 22nd so the timing of the 1st three reviews are a little suspicious. The cafe is on the smaller side, but well designed and welcoming. I ordered the Skuna Bay Salmon wrap, which was not what I expected. The wrap had eggs in it, which were not listed in the description, and I do not like salmon and eggs cooked together. I was expecting something more like a wrap version of lox and bagels. Aside from that fact, I think other people would like this combination. For a $12 wrap, I would have expected it to include chips or fries, but it didn't so I also ordered a side of fries... which where unseasoned and \""floppy\"". \n\nOverall, it's nice to have another dining option downtown, but I think MTO Cafe is a little on the pricey side for breakfast and lunch offerings. It will be interesting to see how they do over time.","mto cafe just opened at 1 00pm on oct. 22nd so the timing of the 1st three reviews are a little suspicious. the cafe is on the smaller side, but well designed and welcoming. i ordered the skuna bay salmon wrap, which was not what i expected. the wrap had eggs in it, which were not listed in the description, and i do not like salmon and eggs cooked together. i was expecting something more like a wrap version of lox and bagels. aside from that fact, i think other people would like this combination. for a 12 wrap, i would have expected it to include chips or fries, but it didn't so i also ordered a side of fries... which where unseasoned and floppy . n noverall, it's nice to have another dining option downtown, but i think mto cafe is a little on the pricey side for breakfast and lunch offerings. it will be interesting to see how they do over time.","disapproval, neutral, disappointment","[INST] A customer left us a 3-star review: 'mto cafe just opened at 1 00pm on oct. 22nd so the timing of the 1st three reviews are a little suspicious. the cafe is on the smaller side, but well designed and welcoming. i ordered the skuna bay salmon wrap, which was not what i expected. the wrap had eggs in it, which were not listed in the description, and i do not like salmon and eggs cooked together. i was expecting something more like a wrap version of lox and bagels. aside from that fact, i think other people would like this combination. for a 12 wrap, i would have expected it to include chips or fries, but it didn't so i also ordered a side of fries... which where unseasoned and floppy . n noverall, it's nice to have another dining option downtown, but i think mto cafe is a little on the pricey side for breakfast and lunch offerings. it will be interesting to see how they do over time.' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'mto cafe just opened at 1 00pm on oct. 22nd so the timing of the 1st three reviews are a little suspicious. the cafe is on the smaller side, but well designed and welcoming. i ordered the skuna bay salmon wrap, which was not what i expected. the wrap had eggs in it, which were not listed in the description, and i do not like salmon and eggs cooked together. i was expecting something more like a wrap version of lox and bagels. aside from that fact, i think other people would like this combination. for a 12 wrap, i would have expected it to include chips or fries, but it didn't so i also ordered a side of fries... which where unseasoned and floppy . n noverall, it's nice to have another dining option downtown, but i think mto cafe is a little on the pricey side for breakfast and lunch offerings. it will be interesting to see how they do over time.' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at MTO Cafe, consider the following actions:

1. Clarify menu items: Ensure that all menu items are accurately described, including ingredients. If there are variations or special requests, make sure they are clearly communicated to the kitchen.

2. Offer appropriate sides: Consider including a side item, such as chips or fries, with certain menu items, especially those priced at a higher level.

3. Season sides appropriately: Ensure that all side dishes, such as fries, are seasoned to customer satisfaction.

4. Monitor pricing: Review the pricing of menu items to ensure they are competitive and offer good value for customers."
3,"I wanted to like this place as much as some of the other Yelpers, I really really did. But I just don't get what's so great about this place. \n\nI was visiting my mom who is recovering from open heart surgery at the heart hospital and i was hungry. Its Sunday night so options aren't a lot. I came across Nogales Hot Dogs on Yelp and it was right down the road. \n\nThe pictures of the hot dogs looked outstanding and made my mouth water. They looked even better in person. So when I bit into them what was my reaction? \""That's it!\"" I will say that the bread they come on is really good. I don't know if they make their own bread but it was different from majority of hot dog buns. But the hot dog wasn't that special. I had 3 of them each with different toppings on them cause I was starving and each one was more lackluster than the other. I will cut them some slack cause they said they were out of bacon wrapped dogs. And we all know bacon is the meaning of life so that might've made a huge difference. They also shouldn't charge bacon wrap dogs prices for a regular dog if they're out of bacon wrap ones. \n\nI will try them again cause I normally like to give a place a couple tries before I review them. But If you never been here before, I wouldn't get my hopes up its going to blow you away like the other reviews say. I haven't been this disappointed since I found out Santa Claus wasn't real. And I only found that out last year when I caught him next to his Chevy truck taking a smoke break.","i wanted to like this place as much as some of the other yelpers, i really really did. but i just don't get what's so great about this place. n ni was visiting my mom who is recovering from open heart surgery at the heart hospital and i was hungry. its sunday night so options aren't a lot. i came across nogales hot dogs on yelp and it was right down the road. n nthe pictures of the hot dogs looked outstanding and made my mouth water. they looked even better in person. so when i bit into them what was my reaction? that's it! i will say that the bread they come on is really good. i don't know if they make their own bread but it was different from majority of hot dog buns. but the hot dog wasn't that special. i had 3 of them each with different toppings on them cause i was starving and each one was more lackluster than the other. i will cut them some slack cause they said they were out of bacon wrapped dogs. and we all know bacon is the meaning of life so that might've made a huge difference. they also shouldn't charge bacon wrap dogs prices for a regular dog if they're out of bacon wrap ones. n ni will try them again cause i normally like to give a place a couple tries before i review them. but if you never been here before, i wouldn't get my hopes up its going to blow you away like the other reviews say. i haven't been this disappointed since i found out santa claus wasn't real. and i only found that out last year when i caught him next to his chevy truck taking a smoke break.","admiration, curiosity, love","[INST] A customer left us a 3-star review: 'i wanted to like this place as much as some of the other yelpers, i really really did. but i just don't get what's so great about this place. n ni was visiting my mom who is recovering from open heart surgery at the heart hospital and i was hungry. its sunday night so options aren't a lot. i came across nogales hot dogs on yelp and it was right down the road. n nthe pictures of the hot dogs looked outstanding and made my mouth water. they looked even better in person. so when i bit into them what was my reaction? that's it! i will say that the bread they come on is really good. i don't know if they make their own bread but it was different from majority of hot dog buns. but the hot dog wasn't that special. i had 3 of them each with different toppings on them cause i was starving and each one was more lackluster than the other. i will cut them some slack cause they said they were out of bacon wrapped dogs. and we all know bacon is the meaning of life so that might've made a huge difference. they also shouldn't charge bacon wrap dogs prices for a regular dog if they're out of bacon wrap ones. n ni will try them again cause i normally like to give a place a couple tries before i review them. but if you never been here before, i wouldn't get my hopes up its going to blow you away like the other reviews say. i haven't been this disappointed since i found out santa claus wasn't real. and i only found that out last year when i caught him next to his chevy truck taking a smoke break.' The customer feels admiration, curiosity, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i wanted to like this place as much as some of the other yelpers, i really really did. but i just don't get what's so great about this place. n ni was visiting my mom who is recovering from open heart surgery at the heart hospital and i was hungry. its sunday night so options aren't a lot. i came across nogales hot dogs on yelp and it was right down the road. n nthe pictures of the hot dogs looked outstanding and made my mouth water. they looked even better in person. so when i bit into them what was my reaction? that's it! i will say that the bread they come on is really good. i don't know if they make their own bread but it was different from majority of hot dog buns. but the hot dog wasn't that special. i had 3 of them each with different toppings on them cause i was starving and each one was more lackluster than the other. i will cut them some slack cause they said they were out of bacon wrapped dogs. and we all know bacon is the meaning of life so that might've made a huge difference. they also shouldn't charge bacon wrap dogs prices for a regular dog if they're out of bacon wrap ones. n ni will try them again cause i normally like to give a place a couple tries before i review them. but if you never been here before, i wouldn't get my hopes up its going to blow you away like the other reviews say. i haven't been this disappointed since i found out santa claus wasn't real. and i only found that out last year when i caught him next to his chevy truck taking a smoke break.' The customer feels admiration, curiosity, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistency: Ensure that each hot dog served is consistently delicious, regardless of the toppings. This could involve improving the quality of the hot dogs themselves or standardizing the cooking process.

2. Communication: Clearly communicate when items are out of stock, such as the bacon-wrapped hot dogs in this case. Offering alternatives or adjusting prices accordingly can help manage customer expectations.

3. Ambiance: Since the customer was visiting a hospital, the atmosphere of the restaurant might have seemed less inviting. Enhancing the ambiance could help create a more pleasant dining experience."
3,Went on a Friday night....waited about 15 minutes for a table.  Longer than average time to get our spinach and artichoke dip app ($7) The lower price meant smaller portion of dip.  Ordered a grilled chicken sandwich tossed in their buzzed wing type sauce. ($9.99)  Entrees came in a timely manner.  Fries are good steak fries with seasoned salt on the table and a number of dipping sauces available.  I got my fries with the mayo/mustard sauce called campfire.  I should say I ordered my fries with it because when the fries arrived the sauce did not come with it.  By the time the sauce arrived the fries and wich were long gone.  I did use them on my second order of fries which came a good 10-15 minutes later.  Iced tea came pretty regularly.,went on a friday night....waited about 15 minutes for a table. longer than average time to get our spinach and artichoke dip app 7 the lower price meant smaller portion of dip. ordered a grilled chicken sandwich tossed in their buzzed wing type sauce. 9.99 entrees came in a timely manner. fries are good steak fries with seasoned salt on the table and a number of dipping sauces available. i got my fries with the mayo mustard sauce called campfire. i should say i ordered my fries with it because when the fries arrived the sauce did not come with it. by the time the sauce arrived the fries and wich were long gone. i did use them on my second order of fries which came a good 10 15 minutes later. iced tea came pretty regularly.,"neutral, approval, joy","[INST] A customer left us a 3-star review: 'went on a friday night....waited about 15 minutes for a table. longer than average time to get our spinach and artichoke dip app 7 the lower price meant smaller portion of dip. ordered a grilled chicken sandwich tossed in their buzzed wing type sauce. 9.99 entrees came in a timely manner. fries are good steak fries with seasoned salt on the table and a number of dipping sauces available. i got my fries with the mayo mustard sauce called campfire. i should say i ordered my fries with it because when the fries arrived the sauce did not come with it. by the time the sauce arrived the fries and wich were long gone. i did use them on my second order of fries which came a good 10 15 minutes later. iced tea came pretty regularly.' The customer feels neutral, approval, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'went on a friday night....waited about 15 minutes for a table. longer than average time to get our spinach and artichoke dip app 7 the lower price meant smaller portion of dip. ordered a grilled chicken sandwich tossed in their buzzed wing type sauce. 9.99 entrees came in a timely manner. fries are good steak fries with seasoned salt on the table and a number of dipping sauces available. i got my fries with the mayo mustard sauce called campfire. i should say i ordered my fries with it because when the fries arrived the sauce did not come with it. by the time the sauce arrived the fries and wich were long gone. i did use them on my second order of fries which came a good 10 15 minutes later. iced tea came pretty regularly.' The customer feels neutral, approval, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following:

1. Reduce waiting time for tables, especially on busy nights like Friday.
2. Ensure prompt delivery of appetizers, especially when they are part of the dining experience (e.g., spinach and artichoke dip).
3. Clarify the portion size of dishes, especially when pricing is lower.
4. Improve communication between the kitchen and the serving staff to ensure that all orders and accompanying sauces are delivered together.
5. Regularly check on customers to ensure their needs are being met and their dining experience is enjoyable.
6. Offer a consistent experience with sauces, ensuring they are delivered with the corresponding dishes."
3,"Of course an Apple Store is an Apple Store, but this one is beautiful.  Huge, soaring high ceilings, tons of natural light, and fully stocked.\n\nI was there the day of the iPad 2 launch (not there for the iPad, just on the same day) just to browse.  Saw the requisite line of 'opening day' folks on the side of the building, with their friendly neighborhood Apple Store employees passing out snacks and drinks.  Love that.","of course an apple store is an apple store, but this one is beautiful. huge, soaring high ceilings, tons of natural light, and fully stocked. n ni was there the day of the ipad 2 launch not there for the ipad, just on the same day just to browse. saw the requisite line of 'opening day' folks on the side of the building, with their friendly neighborhood apple store employees passing out snacks and drinks. love that.","admiration, love, approval","[INST] A customer left us a 3-star review: 'of course an apple store is an apple store, but this one is beautiful. huge, soaring high ceilings, tons of natural light, and fully stocked. n ni was there the day of the ipad 2 launch not there for the ipad, just on the same day just to browse. saw the requisite line of 'opening day' folks on the side of the building, with their friendly neighborhood apple store employees passing out snacks and drinks. love that.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'of course an apple store is an apple store, but this one is beautiful. huge, soaring high ceilings, tons of natural light, and fully stocked. n ni was there the day of the ipad 2 launch not there for the ipad, just on the same day just to browse. saw the requisite line of 'opening day' folks on the side of the building, with their friendly neighborhood apple store employees passing out snacks and drinks. love that.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and potentially increase their satisfaction to a 4 or 5-star level, consider the following improvements:

1. Personalized Service: Train staff to engage with customers more personally, asking about their specific needs and interests, and offering tailored recommendations.

2. Product Availability: Ensure that popular products, such as the iPad, are consistently in stock and readily available for purchase or demonstration.

3. Event Participation: Offer exclusive events or promotions for customers who have shown interest in Apple products, such as the iPad 2 launch, to encourage repeat visits and foster a sense of community."
3,"SLS is one of the new casinos in Vegas. Only been less than 4 mos. \nWe went on a Sunday night, weekend before the NYE. It was pretty empty, but the place had a very chic atmosphere. \n\nOur reservation was at 8:30pm for 4 ppl. We arrived shy of 8:30 and checked-in. We had to wait 30min more to be seated. I haven't waited 30min with reservation in a long time. 9pm we barely got seated, and still had to wait for service. \n\nFood:\nWe ordered few things to try, first. I have mixed feelings about the tapas. Some were really salty and some were really bland. Nothing in between. \nSteak had no flavor to it and wasnt juicy. \nBrussle sprouts were really not good. \n\nFood presentation was so-so. \nTaste was so-so.","sls is one of the new casinos in vegas. only been less than 4 mos. nwe went on a sunday night, weekend before the nye. it was pretty empty, but the place had a very chic atmosphere. n nour reservation was at 8 30pm for 4 ppl. we arrived shy of 8 30 and checked in. we had to wait 30min more to be seated. i haven't waited 30min with reservation in a long time. 9pm we barely got seated, and still had to wait for service. n nfood nwe ordered few things to try, first. i have mixed feelings about the tapas. some were really salty and some were really bland. nothing in between. nsteak had no flavor to it and wasnt juicy. nbrussle sprouts were really not good. n nfood presentation was so so. ntaste was so so.","neutral, approval, realization","[INST] A customer left us a 3-star review: 'sls is one of the new casinos in vegas. only been less than 4 mos. nwe went on a sunday night, weekend before the nye. it was pretty empty, but the place had a very chic atmosphere. n nour reservation was at 8 30pm for 4 ppl. we arrived shy of 8 30 and checked in. we had to wait 30min more to be seated. i haven't waited 30min with reservation in a long time. 9pm we barely got seated, and still had to wait for service. n nfood nwe ordered few things to try, first. i have mixed feelings about the tapas. some were really salty and some were really bland. nothing in between. nsteak had no flavor to it and wasnt juicy. nbrussle sprouts were really not good. n nfood presentation was so so. ntaste was so so.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'sls is one of the new casinos in vegas. only been less than 4 mos. nwe went on a sunday night, weekend before the nye. it was pretty empty, but the place had a very chic atmosphere. n nour reservation was at 8 30pm for 4 ppl. we arrived shy of 8 30 and checked in. we had to wait 30min more to be seated. i haven't waited 30min with reservation in a long time. 9pm we barely got seated, and still had to wait for service. n nfood nwe ordered few things to try, first. i have mixed feelings about the tapas. some were really salty and some were really bland. nothing in between. nsteak had no flavor to it and wasnt juicy. nbrussle sprouts were really not good. n nfood presentation was so so. ntaste was so so.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at SLS Vegas, we can focus on the following areas:

1. Improve seating and service efficiency: Reduce waiting times for seating and service, especially for customers with reservations. This can be achieved by better staff scheduling, training, and organization.

2. Enhance food quality and consistency: Address the issues of saltiness, blandness, and lack of flavor in the tapas, steak, and Brussels sprouts. This may involve adjusting recipes, sourcing better ingredients, or improving kitchen management.

3. Enhance food presentation: Improve the visual appeal of dishes to match the chic atmosphere of the restaurant."
3,"I went here again recently and though the experience as a whole was good, there is still something that needs to be said: smallest portion sizes EVER. \n\nDespite how good the food is, it's kind of annoying. You're anticipating this awesome thing you ordered and it then it arrives, and it's supposed to look all cool and minimalist and simple on a white plate but you can't get over the fact that there is literally a piece of fish the size of your palm with some sauce drizzled over it and two pieces of asparagus just lying there on a plate the size of a clock. It might look \""fancier\"", but I'd guess that most Pittsburghers don't really care and just want their food. Tamari, you're going to have to pull some gestalt tricks or something to convince me that there is more food than there actually is on my plate (nice try with the bowl with the 5 inch rim though...). \n\nLobster Mac & Cheese and the Dark + Stormy was good, though. Although, thinking back on it, the drink was also unreasonably tiny for $8. The best thing about this place is still probably the service, at least they are super nice!","i went here again recently and though the experience as a whole was good, there is still something that needs to be said smallest portion sizes ever. n ndespite how good the food is, it's kind of annoying. you're anticipating this awesome thing you ordered and it then it arrives, and it's supposed to look all cool and minimalist and simple on a white plate but you can't get over the fact that there is literally a piece of fish the size of your palm with some sauce drizzled over it and two pieces of asparagus just lying there on a plate the size of a clock. it might look fancier , but i'd guess that most pittsburghers don't really care and just want their food. tamari, you're going to have to pull some gestalt tricks or something to convince me that there is more food than there actually is on my plate nice try with the bowl with the 5 inch rim though... . n nlobster mac cheese and the dark stormy was good, though. although, thinking back on it, the drink was also unreasonably tiny for 8. the best thing about this place is still probably the service, at least they are super nice!","annoyance, disappointment, admiration","[INST] A customer left us a 3-star review: 'i went here again recently and though the experience as a whole was good, there is still something that needs to be said smallest portion sizes ever. n ndespite how good the food is, it's kind of annoying. you're anticipating this awesome thing you ordered and it then it arrives, and it's supposed to look all cool and minimalist and simple on a white plate but you can't get over the fact that there is literally a piece of fish the size of your palm with some sauce drizzled over it and two pieces of asparagus just lying there on a plate the size of a clock. it might look fancier , but i'd guess that most pittsburghers don't really care and just want their food. tamari, you're going to have to pull some gestalt tricks or something to convince me that there is more food than there actually is on my plate nice try with the bowl with the 5 inch rim though... . n nlobster mac cheese and the dark stormy was good, though. although, thinking back on it, the drink was also unreasonably tiny for 8. the best thing about this place is still probably the service, at least they are super nice!' The customer feels annoyance, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i went here again recently and though the experience as a whole was good, there is still something that needs to be said smallest portion sizes ever. n ndespite how good the food is, it's kind of annoying. you're anticipating this awesome thing you ordered and it then it arrives, and it's supposed to look all cool and minimalist and simple on a white plate but you can't get over the fact that there is literally a piece of fish the size of your palm with some sauce drizzled over it and two pieces of asparagus just lying there on a plate the size of a clock. it might look fancier , but i'd guess that most pittsburghers don't really care and just want their food. tamari, you're going to have to pull some gestalt tricks or something to convince me that there is more food than there actually is on my plate nice try with the bowl with the 5 inch rim though... . n nlobster mac cheese and the dark stormy was good, though. although, thinking back on it, the drink was also unreasonably tiny for 8. the best thing about this place is still probably the service, at least they are super nice!' The customer feels annoyance, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address the portion sizes: Increase the quantity of food served, especially for main dishes, to align with local expectations and customer's preferences.

2. Improve drink sizes: Enlarge the serving size of drinks, especially for higher-priced items like the Dark 'n Stormy.

3. Consider customer feedback on plate presentation: While minimalist presentation may be appreciated by some, it's essential to cater to a broader audience. Offer options for customers who prefer a more generous presentation of their food."
3,"Revolving sushi bar?! This is highly dangerous for self-proclaimed sushi addicts, like myself. The concept is genius! You sit down, wherever you want, an as sushi goes around on a conveyer belt, you pull what you would like to try. You pay by the plate and the plates are organized by color. So before you even pick it up off the conveyer belt, you know how much it will cost you. At the end, they stack up your plates and bring you your bill!   I'm going to break it down to the good and the bad. \nThe good: if you're in a rush... You can literally sit down and just go to town, there isn't much of that waitress lag, so if you work at desert ridge, this is a smart stop for a lunch break. They have a decent variety of rolls and sashimi that goes around the conveyer belt, even desserts, salads and drinks. The waitresses were attentive and made sure to refill our waters without us asking. \nThe bad: the baked rolls revolving around weren't very fresh tasting and kind of soggy. My boyfriend explained two ways to avoid this: 1. Go during the dinner rush since things are selected more quickly. 2. Pick the boxes with condensation on the inside of the lids, they seem fresher.\nI guess the third way would be to order directly off the menu, but that seems a little less fun. \nThis place does need to be updated, decor wise. It's got modern style paint with strange paintings of waterfalls, and flowers.... And Disney characters? What? \nAnd another thing, wipe down your tables. They're gross looking. \n\nI'll still be back, but probably during a busier time, just so I know the food is a little fresher.","revolving sushi bar?! this is highly dangerous for self proclaimed sushi addicts, like myself. the concept is genius! you sit down, wherever you want, an as sushi goes around on a conveyer belt, you pull what you would like to try. you pay by the plate and the plates are organized by color. so before you even pick it up off the conveyer belt, you know how much it will cost you. at the end, they stack up your plates and bring you your bill! i'm going to break it down to the good and the bad. nthe good if you're in a rush... you can literally sit down and just go to town, there isn't much of that waitress lag, so if you work at desert ridge, this is a smart stop for a lunch break. they have a decent variety of rolls and sashimi that goes around the conveyer belt, even desserts, salads and drinks. the waitresses were attentive and made sure to refill our waters without us asking. nthe bad the baked rolls revolving around weren't very fresh tasting and kind of soggy. my boyfriend explained two ways to avoid this 1. go during the dinner rush since things are selected more quickly. 2. pick the boxes with condensation on the inside of the lids, they seem fresher. ni guess the third way would be to order directly off the menu, but that seems a little less fun. nthis place does need to be updated, decor wise. it's got modern style paint with strange paintings of waterfalls, and flowers.... and disney characters? what? nand another thing, wipe down your tables. they're gross looking. n ni'll still be back, but probably during a busier time, just so i know the food is a little fresher.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'revolving sushi bar?! this is highly dangerous for self proclaimed sushi addicts, like myself. the concept is genius! you sit down, wherever you want, an as sushi goes around on a conveyer belt, you pull what you would like to try. you pay by the plate and the plates are organized by color. so before you even pick it up off the conveyer belt, you know how much it will cost you. at the end, they stack up your plates and bring you your bill! i'm going to break it down to the good and the bad. nthe good if you're in a rush... you can literally sit down and just go to town, there isn't much of that waitress lag, so if you work at desert ridge, this is a smart stop for a lunch break. they have a decent variety of rolls and sashimi that goes around the conveyer belt, even desserts, salads and drinks. the waitresses were attentive and made sure to refill our waters without us asking. nthe bad the baked rolls revolving around weren't very fresh tasting and kind of soggy. my boyfriend explained two ways to avoid this 1. go during the dinner rush since things are selected more quickly. 2. pick the boxes with condensation on the inside of the lids, they seem fresher. ni guess the third way would be to order directly off the menu, but that seems a little less fun. nthis place does need to be updated, decor wise. it's got modern style paint with strange paintings of waterfalls, and flowers.... and disney characters? what? nand another thing, wipe down your tables. they're gross looking. n ni'll still be back, but probably during a busier time, just so i know the food is a little fresher.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'revolving sushi bar?! this is highly dangerous for self proclaimed sushi addicts, like myself. the concept is genius! you sit down, wherever you want, an as sushi goes around on a conveyer belt, you pull what you would like to try. you pay by the plate and the plates are organized by color. so before you even pick it up off the conveyer belt, you know how much it will cost you. at the end, they stack up your plates and bring you your bill! i'm going to break it down to the good and the bad. nthe good if you're in a rush... you can literally sit down and just go to town, there isn't much of that waitress lag, so if you work at desert ridge, this is a smart stop for a lunch break. they have a decent variety of rolls and sashimi that goes around the conveyer belt, even desserts, salads and drinks. the waitresses were attentive and made sure to refill our waters without us asking. nthe bad the baked rolls revolving around weren't very fresh tasting and kind of soggy. my boyfriend explained two ways to avoid this 1. go during the dinner rush since things are selected more quickly. 2. pick the boxes with condensation on the inside of the lids, they seem fresher. ni guess the third way would be to order directly off the menu, but that seems a little less fun. nthis place does need to be updated, decor wise. it's got modern style paint with strange paintings of waterfalls, and flowers.... and disney characters? what? nand another thing, wipe down your tables. they're gross looking. n ni'll still be back, but probably during a busier time, just so i know the food is a little fresher.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Enhance the freshness of the baked rolls by either increasing the selection speed during peak hours or encouraging customers to choose rolls with condensation on the inside of the lids.

2. Update the decor to create a more cohesive and appealing ambiance. The waterfall, flower, and Disney character paintings might be perceived as mismatched or out of place.

3. Implement a more thorough cleaning routine, particularly for tables, to ensure a clean and hygienic dining environment.

4. Offer the option for customers to order directly from the menu if they prefer a more personalized selection and freshness."
3,"Fine dining in Vegas can be found pretty much everywhere, but this place was special for two reasons in my book: Flavor and the view! Now granted it was by luck that Bellagio's water show can be seen from the deck of this restaurant, but it sure makes for great dinner entertainment! \n \nWe went here at about 5 p.m. on a Friday afternoon to have dinner before seeing a show, and I was impressed and let down in places, hence the 3 stars. Photos attached to my review of our food, but we had two \""house\"" salads, split a seared salmon with my girlfriend and my mother had a jumbo crab cake plate. The salmon came in a green sauce with peas, and I was BLOWN AWAY! I usually eat salmon at restaurants so I have had my fair share, and this version was brilliant, best I have had in a while. The \""house salad\"" I had on the other hand was overly seasoned with little to no leafy greens (see photo)... And the kicker, for this 6 bite salad, or \""Petite\"" salad as they called it, 7$!!! Also, I tried the jumbo crab cakes of my mothers and they were neither \""jumbo\"" nor that flavorful. My girlfriend also had a drink with Stoli vodka which was 8$, and she asked for Sky...    \n\nOverall it was enjoyable, mostly from the view, my salmon and the company I ate with, but as I said in the beginning, fine dining in Vegas can be found pretty much anywhere, and considering the amount (or lack there of for 3 people) of food / drinks we had, cost $75, I would try somewhere else...","fine dining in vegas can be found pretty much everywhere, but this place was special for two reasons in my book flavor and the view! now granted it was by luck that bellagio's water show can be seen from the deck of this restaurant, but it sure makes for great dinner entertainment! n nwe went here at about 5 p.m. on a friday afternoon to have dinner before seeing a show, and i was impressed and let down in places, hence the 3 stars. photos attached to my review of our food, but we had two house salads, split a seared salmon with my girlfriend and my mother had a jumbo crab cake plate. the salmon came in a green sauce with peas, and i was blown away! i usually eat salmon at restaurants so i have had my fair share, and this version was brilliant, best i have had in a while. the house salad i had on the other hand was overly seasoned with little to no leafy greens see photo ... and the kicker, for this 6 bite salad, or petite salad as they called it, 7 !!! also, i tried the jumbo crab cakes of my mothers and they were neither jumbo nor that flavorful. my girlfriend also had a drink with stoli vodka which was 8 , and she asked for sky... n noverall it was enjoyable, mostly from the view, my salmon and the company i ate with, but as i said in the beginning, fine dining in vegas can be found pretty much anywhere, and considering the amount or lack there of for 3 people of food drinks we had, cost 75, i would try somewhere else...","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'fine dining in vegas can be found pretty much everywhere, but this place was special for two reasons in my book flavor and the view! now granted it was by luck that bellagio's water show can be seen from the deck of this restaurant, but it sure makes for great dinner entertainment! n nwe went here at about 5 p.m. on a friday afternoon to have dinner before seeing a show, and i was impressed and let down in places, hence the 3 stars. photos attached to my review of our food, but we had two house salads, split a seared salmon with my girlfriend and my mother had a jumbo crab cake plate. the salmon came in a green sauce with peas, and i was blown away! i usually eat salmon at restaurants so i have had my fair share, and this version was brilliant, best i have had in a while. the house salad i had on the other hand was overly seasoned with little to no leafy greens see photo ... and the kicker, for this 6 bite salad, or petite salad as they called it, 7 !!! also, i tried the jumbo crab cakes of my mothers and they were neither jumbo nor that flavorful. my girlfriend also had a drink with stoli vodka which was 8 , and she asked for sky... n noverall it was enjoyable, mostly from the view, my salmon and the company i ate with, but as i said in the beginning, fine dining in vegas can be found pretty much anywhere, and considering the amount or lack there of for 3 people of food drinks we had, cost 75, i would try somewhere else...' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'fine dining in vegas can be found pretty much everywhere, but this place was special for two reasons in my book flavor and the view! now granted it was by luck that bellagio's water show can be seen from the deck of this restaurant, but it sure makes for great dinner entertainment! n nwe went here at about 5 p.m. on a friday afternoon to have dinner before seeing a show, and i was impressed and let down in places, hence the 3 stars. photos attached to my review of our food, but we had two house salads, split a seared salmon with my girlfriend and my mother had a jumbo crab cake plate. the salmon came in a green sauce with peas, and i was blown away! i usually eat salmon at restaurants so i have had my fair share, and this version was brilliant, best i have had in a while. the house salad i had on the other hand was overly seasoned with little to no leafy greens see photo ... and the kicker, for this 6 bite salad, or petite salad as they called it, 7 !!! also, i tried the jumbo crab cakes of my mothers and they were neither jumbo nor that flavorful. my girlfriend also had a drink with stoli vodka which was 8 , and she asked for sky... n noverall it was enjoyable, mostly from the view, my salmon and the company i ate with, but as i said in the beginning, fine dining in vegas can be found pretty much anywhere, and considering the amount or lack there of for 3 people of food drinks we had, cost 75, i would try somewhere else...' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistency in food quality: The customer was highly impressed with the seared salmon but felt let down by the house salad and jumbo crab cakes. Ensuring consistency in food quality across all dishes can help maintain a positive dining experience.

2. Portion sizes: The customer felt that the portion sizes were too small for the price, especially for the house salad. Offering larger portion sizes or adjusting the pricing to reflect the size of the dishes may help address this concern."
3,"Had lunch there on a Friday afternoon, they had 4 other tables.  The place is clean and service was ok.  I had the egg rolls, bun with bbq pork, and soy milk.  The egg rolls were crispy but I did not like the insides.  It was missing the meat portion for the extra taste.  The bun with bbq pork was ok too.  The noodles were very cold (normally it should be room temp.) and the pork slices were so thin.  I have not found a GREAT PHO place yet on the West side.","had lunch there on a friday afternoon, they had 4 other tables. the place is clean and service was ok. i had the egg rolls, bun with bbq pork, and soy milk. the egg rolls were crispy but i did not like the insides. it was missing the meat portion for the extra taste. the bun with bbq pork was ok too. the noodles were very cold normally it should be room temp. and the pork slices were so thin. i have not found a great pho place yet on the west side.","neutral, disapproval, approval","[INST] A customer left us a 3-star review: 'had lunch there on a friday afternoon, they had 4 other tables. the place is clean and service was ok. i had the egg rolls, bun with bbq pork, and soy milk. the egg rolls were crispy but i did not like the insides. it was missing the meat portion for the extra taste. the bun with bbq pork was ok too. the noodles were very cold normally it should be room temp. and the pork slices were so thin. i have not found a great pho place yet on the west side.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'had lunch there on a friday afternoon, they had 4 other tables. the place is clean and service was ok. i had the egg rolls, bun with bbq pork, and soy milk. the egg rolls were crispy but i did not like the insides. it was missing the meat portion for the extra taste. the bun with bbq pork was ok too. the noodles were very cold normally it should be room temp. and the pork slices were so thin. i have not found a great pho place yet on the west side.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance the filling of the egg rolls to include a more substantial meat portion for added taste.
2. Ensure that the Pho noodles are served at the appropriate temperature, ideally room temperature.
3. Increase the thickness of the pork slices in the Pho to provide a more satisfying bite.
4. Consider offering a wider variety of options for customers who may have specific preferences or dietary restrictions, potentially helping them find their favorite Pho place on the west side.
5. Provide consistent and friendly service to create a welcoming atmosphere for all customers."
3,"4 stars for the service, 2 stars for the taste.\n\nThe big wasn't that big, it was normal size to me.  Lots of choices for one price, which was awesome.  6 different meats, lots of topping choices.  And yea, the service was really good.\n\nThe taste?  Just not there.  The rice wasn't flavorful, the steak had a hint of flavor even though they were generous with it...I didn't put sour cream/cheese on there, but they are generally masking agents - what doesn't taste good with those 2 ingredients????","4 stars for the service, 2 stars for the taste. n nthe big wasn't that big, it was normal size to me. lots of choices for one price, which was awesome. 6 different meats, lots of topping choices. and yea, the service was really good. n nthe taste? just not there. the rice wasn't flavorful, the steak had a hint of flavor even though they were generous with it...i didn't put sour cream cheese on there, but they are generally masking agents what doesn't taste good with those 2 ingredients????","admiration, disapproval, confusion","[INST] A customer left us a 3-star review: '4 stars for the service, 2 stars for the taste. n nthe big wasn't that big, it was normal size to me. lots of choices for one price, which was awesome. 6 different meats, lots of topping choices. and yea, the service was really good. n nthe taste? just not there. the rice wasn't flavorful, the steak had a hint of flavor even though they were generous with it...i didn't put sour cream cheese on there, but they are generally masking agents what doesn't taste good with those 2 ingredients????' The customer feels admiration, disapproval, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: '4 stars for the service, 2 stars for the taste. n nthe big wasn't that big, it was normal size to me. lots of choices for one price, which was awesome. 6 different meats, lots of topping choices. and yea, the service was really good. n nthe taste? just not there. the rice wasn't flavorful, the steak had a hint of flavor even though they were generous with it...i didn't put sour cream cheese on there, but they are generally masking agents what doesn't taste good with those 2 ingredients????' The customer feels admiration, disapproval, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the taste of our dishes, particularly the rice and steak. Here are some specific actions we can take:

1. Improve the flavor of the rice: We can experiment with different seasonings, herbs, or cooking methods to make the rice more flavorful.

2. Enhance the steak's flavor: We can work on improving the seasoning of the steak, perhaps by using higher-quality seasonings or adjusting the cooking process to ensure the steak is cooked to the desired level of doneness while retaining its natural flavors."
3,This used to be the best pizza in the valley.  The last two times we went we were disappointed.  The first time the pepperoni had no flaver.  This last time the italian sausage had no flavor.  The basic pizza is still good.,this used to be the best pizza in the valley. the last two times we went we were disappointed. the first time the pepperoni had no flaver. this last time the italian sausage had no flavor. the basic pizza is still good.,"disappointment, admiration, disapproval","[INST] A customer left us a 3-star review: 'this used to be the best pizza in the valley. the last two times we went we were disappointed. the first time the pepperoni had no flaver. this last time the italian sausage had no flavor. the basic pizza is still good.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this used to be the best pizza in the valley. the last two times we went we were disappointed. the first time the pepperoni had no flaver. this last time the italian sausage had no flavor. the basic pizza is still good.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistency: Ensure that the quality of our pizza remains consistent across all orders, particularly with regards to the toppings.

2. Taste: Investigate the issue with the lack of flavor in the pepperoni and Italian sausage. This could involve adjusting the seasoning or sourcing better quality ingredients.

3. Communication: Reach out to the customer to acknowledge their feedback and express our commitment to improving their experience. Offer a complimentary meal or discount on their next visit to make amends for the recent disappointing experiences."
3,I've been here a couple of times with my dad for dinner. This place serves pretty good dish. I didn't quite like the fried pork dish. I can never tell if I'm eating fat or meat. Other dishes aren't bad.,i've been here a couple of times with my dad for dinner. this place serves pretty good dish. i didn't quite like the fried pork dish. i can never tell if i'm eating fat or meat. other dishes aren't bad.,"admiration, confusion, disapproval","[INST] A customer left us a 3-star review: 'i've been here a couple of times with my dad for dinner. this place serves pretty good dish. i didn't quite like the fried pork dish. i can never tell if i'm eating fat or meat. other dishes aren't bad.' The customer feels admiration, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i've been here a couple of times with my dad for dinner. this place serves pretty good dish. i didn't quite like the fried pork dish. i can never tell if i'm eating fat or meat. other dishes aren't bad.' The customer feels admiration, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Clarify the cooking process: Address the customer's concern about the fried pork dish by ensuring that the cooking process is clear and consistent. This may involve adjusting the cooking method to reduce the presence of fat or providing more detailed information about the dish's preparation.

2. Improve dish consistency: Ensure that the quality and taste of dishes are consistent across all orders. This may involve training staff to follow recipes more closely or implementing quality control measures in the kitchen."
3,"I got my hair ombr\u00e8'd here a few months ago. The staff was friendly and I had two girls working on me to get the job done faster, which I appreciated. However, While it looked amazing as I left, in a few weeks the colour pretty much disappeared. I guess they forgot to tell me that they were going to use semi permanent  hair dye..","i got my hair ombr u00e8'd here a few months ago. the staff was friendly and i had two girls working on me to get the job done faster, which i appreciated. however, while it looked amazing as i left, in a few weeks the colour pretty much disappeared. i guess they forgot to tell me that they were going to use semi permanent hair dye..","admiration, realization, disappointment","[INST] A customer left us a 3-star review: 'i got my hair ombr u00e8'd here a few months ago. the staff was friendly and i had two girls working on me to get the job done faster, which i appreciated. however, while it looked amazing as i left, in a few weeks the colour pretty much disappeared. i guess they forgot to tell me that they were going to use semi permanent hair dye..' The customer feels admiration, realization, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i got my hair ombr u00e8'd here a few months ago. the staff was friendly and i had two girls working on me to get the job done faster, which i appreciated. however, while it looked amazing as i left, in a few weeks the colour pretty much disappeared. i guess they forgot to tell me that they were going to use semi permanent hair dye..' The customer feels admiration, realization, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Clarify the type of dye used: Ensure that our staff communicates clearly about the type of dye being used, especially for semi-permanent dyes. This can help manage customer expectations about the longevity of the color.

2. Provide aftercare instructions: Offer detailed aftercare instructions to help maintain the longevity of the color. This can include information about shampooing, conditioning, and styling the hair.

3. Follow-up communication: Reach out to the customer after a few weeks to check on the condition of their hair and the color."
3,"Went to E2 last night for dinner.  There were 6 of us in our party.  We made reservations for 8:15.  We were seated at 8:35.  Overall was an enjoyable experience.  Cocktails were VERY good.  E2 was fairly busy for dinner, however I thought the service and punctuality of the server was very slow.  I ordered the price fix menu option which was Boudin as an appetizer, salad, Drum as the entree, then a banana type pudding cake.\n\nBoudin appetizer was very good.  I would give it 4 out of 5 stars.  Salad was great.  Would give it 4 out of 5 stars as well.  Drum was not good.  For fresh seafood, this was a huge disappointment.  I would give the Drum 2 out of 5 stars.  The Drum itself was very dry and did not taste fresh.  It tasted frozen and old.  The mussels, clams and shrimp that accompanied the Drum dish were the same.  Tasted very dry, frozen and old.  The dessert was amazing.  Would give it 5 out of 5 stars.\n\nThat being said, I probably would not return to Emeril's Eatery.  I think the restaurant is WAY overpriced for what it is.  The Drum entree was $32 itself ($45 for the price fix menu option).  Quite frankly the Drum entree is not worth anywhere near $32.  Maybe $15-$18.\n\nIf you are looking for delicious cajun/creole cuisine at a great value, I would go to Cajun Queen.","went to e2 last night for dinner. there were 6 of us in our party. we made reservations for 8 15. we were seated at 8 35. overall was an enjoyable experience. cocktails were very good. e2 was fairly busy for dinner, however i thought the service and punctuality of the server was very slow. i ordered the price fix menu option which was boudin as an appetizer, salad, drum as the entree, then a banana type pudding cake. n nboudin appetizer was very good. i would give it 4 out of 5 stars. salad was great. would give it 4 out of 5 stars as well. drum was not good. for fresh seafood, this was a huge disappointment. i would give the drum 2 out of 5 stars. the drum itself was very dry and did not taste fresh. it tasted frozen and old. the mussels, clams and shrimp that accompanied the drum dish were the same. tasted very dry, frozen and old. the dessert was amazing. would give it 5 out of 5 stars. n nthat being said, i probably would not return to emeril's eatery. i think the restaurant is way overpriced for what it is. the drum entree was 32 itself 45 for the price fix menu option . quite frankly the drum entree is not worth anywhere near 32. maybe 15 18. n nif you are looking for delicious cajun creole cuisine at a great value, i would go to cajun queen.","admiration, joy, approval","[INST] A customer left us a 3-star review: 'went to e2 last night for dinner. there were 6 of us in our party. we made reservations for 8 15. we were seated at 8 35. overall was an enjoyable experience. cocktails were very good. e2 was fairly busy for dinner, however i thought the service and punctuality of the server was very slow. i ordered the price fix menu option which was boudin as an appetizer, salad, drum as the entree, then a banana type pudding cake. n nboudin appetizer was very good. i would give it 4 out of 5 stars. salad was great. would give it 4 out of 5 stars as well. drum was not good. for fresh seafood, this was a huge disappointment. i would give the drum 2 out of 5 stars. the drum itself was very dry and did not taste fresh. it tasted frozen and old. the mussels, clams and shrimp that accompanied the drum dish were the same. tasted very dry, frozen and old. the dessert was amazing. would give it 5 out of 5 stars. n nthat being said, i probably would not return to emeril's eatery. i think the restaurant is way overpriced for what it is. the drum entree was 32 itself 45 for the price fix menu option . quite frankly the drum entree is not worth anywhere near 32. maybe 15 18. n nif you are looking for delicious cajun creole cuisine at a great value, i would go to cajun queen.' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'went to e2 last night for dinner. there were 6 of us in our party. we made reservations for 8 15. we were seated at 8 35. overall was an enjoyable experience. cocktails were very good. e2 was fairly busy for dinner, however i thought the service and punctuality of the server was very slow. i ordered the price fix menu option which was boudin as an appetizer, salad, drum as the entree, then a banana type pudding cake. n nboudin appetizer was very good. i would give it 4 out of 5 stars. salad was great. would give it 4 out of 5 stars as well. drum was not good. for fresh seafood, this was a huge disappointment. i would give the drum 2 out of 5 stars. the drum itself was very dry and did not taste fresh. it tasted frozen and old. the mussels, clams and shrimp that accompanied the drum dish were the same. tasted very dry, frozen and old. the dessert was amazing. would give it 5 out of 5 stars. n nthat being said, i probably would not return to emeril's eatery. i think the restaurant is way overpriced for what it is. the drum entree was 32 itself 45 for the price fix menu option . quite frankly the drum entree is not worth anywhere near 32. maybe 15 18. n nif you are looking for delicious cajun creole cuisine at a great value, i would go to cajun queen.' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your restaurant, Emeril's Eatery, the following steps could be taken:

1. Improve punctuality: Strive to seat customers as close to their reservation time as possible.

2. Enhance service speed: Train staff to provide quicker service without compromising quality.

3. Quality control: Ensure the freshness and quality of seafood, particularly the drum, to meet customer expectations.

4. Price-value alignment: Review the pricing of menu items, particularly the drum entree, to ensure it is in line with the perceived value."
3,"The service here is good, our server Jaimie was great and the yummy Tropical iced tea was never empty. I had the ahi steak salad which was cooked nicely but I recommend asking for the dressing on the side.","the service here is good, our server jaimie was great and the yummy tropical iced tea was never empty. i had the ahi steak salad which was cooked nicely but i recommend asking for the dressing on the side.","admiration, approval, gratitude","[INST] A customer left us a 3-star review: 'the service here is good, our server jaimie was great and the yummy tropical iced tea was never empty. i had the ahi steak salad which was cooked nicely but i recommend asking for the dressing on the side.' The customer feels admiration, approval, gratitude. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the service here is good, our server jaimie was great and the yummy tropical iced tea was never empty. i had the ahi steak salad which was cooked nicely but i recommend asking for the dressing on the side.' The customer feels admiration, approval, gratitude. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Offer a choice for dressing on the side: As the customer recommends having the dressing on the side for the Ahi Steak Salad, we can make this a standard option for all salads.

2. Enhance menu variety: While the customer enjoyed their meal, offering a more diverse menu may cater to their taste preferences and encourage them to try new dishes on future visits.

3. Follow up with the customer: Reach out to the customer to express our appreciation for their feedback and inquire about their suggestions for further menu improvements."
3,"This place is just average, \n\nIt is a fast fix for me. \nService is usually always excellent and food is always the same. \n\nOne thing that I do absolutely love is the fast that they introduced tofu into their menu. I have tried it and it is super good. \n\nIt is also really convenient for me as it is close by my house. So it is super good in and out when you want quick fix.\n\nThanks chipottle again for bringing tofu in!","this place is just average, n nit is a fast fix for me. nservice is usually always excellent and food is always the same. n none thing that i do absolutely love is the fast that they introduced tofu into their menu. i have tried it and it is super good. n nit is also really convenient for me as it is close by my house. so it is super good in and out when you want quick fix. n nthanks chipottle again for bringing tofu in!","admiration, gratitude, love","[INST] A customer left us a 3-star review: 'this place is just average, n nit is a fast fix for me. nservice is usually always excellent and food is always the same. n none thing that i do absolutely love is the fast that they introduced tofu into their menu. i have tried it and it is super good. n nit is also really convenient for me as it is close by my house. so it is super good in and out when you want quick fix. n nthanks chipottle again for bringing tofu in!' The customer feels admiration, gratitude, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this place is just average, n nit is a fast fix for me. nservice is usually always excellent and food is always the same. n none thing that i do absolutely love is the fast that they introduced tofu into their menu. i have tried it and it is super good. n nit is also really convenient for me as it is close by my house. so it is super good in and out when you want quick fix. n nthanks chipottle again for bringing tofu in!' The customer feels admiration, gratitude, love. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience, consider the following suggestions:

1. Acknowledge the customer's appreciation for the introduction of tofu on the menu and express gratitude for their feedback.
2. Offer a personalized recommendation for a tofu dish that they might enjoy, or ask if they have any suggestions for other tofu options they'd like to see on the menu.
3. Emphasize the convenience of the restaurant's location and consider offering a loyalty program or discount for frequent customers, making it even more convenient for them to visit.
4. Improve the ambiance and atmosphere of the restaurant to create a more welcoming and enjoyable dining experience."
3,I love their blueberry muffins but......... today i ordered a large coffee with cream and sugar but I received  a MEDIUM . That's right my fellow yelper coffee drinkers .  Off to work I had to go before I really noticed. I thought they changed cup sizes at first  TGIF at least,i love their blueberry muffins but......... today i ordered a large coffee with cream and sugar but i received a medium . that's right my fellow yelper coffee drinkers . off to work i had to go before i really noticed. i thought they changed cup sizes at first tgif at least,"love, approval, neutral","[INST] A customer left us a 3-star review: 'i love their blueberry muffins but......... today i ordered a large coffee with cream and sugar but i received a medium . that's right my fellow yelper coffee drinkers . off to work i had to go before i really noticed. i thought they changed cup sizes at first tgif at least' The customer feels love, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i love their blueberry muffins but......... today i ordered a large coffee with cream and sugar but i received a medium . that's right my fellow yelper coffee drinkers . off to work i had to go before i really noticed. i thought they changed cup sizes at first tgif at least' The customer feels love, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review by acknowledging the mistake made with the coffee order. Apologize for the inconvenience caused and assure them that we value their business.

2. Offer a solution: Offer a complimentary upgrade to their next coffee order to make up for the mistake. This could help to rectify the situation and show that we are committed to providing excellent service.

3. Clarify any confusion: If there has been a change in cup sizes, make sure to clarify this in the response."
3,"Found this place on yelp. Im staying in Vegas due to my wife's employer having a training here. \nI wanted to get away from the strip and get some real food. With real people. So I did a gps search and off I went. \nI wasn't too difficult to find. As u walk in the decor is like that of an old country home. \nThe menu is pretty big. With lots of selections. \nI ordered the biscuits and gravy. It comes with two eggs, two sausage patties and home potatoes. I also ordered coffee. \nThe coffee tastes like it had been ran through a rag that had been used to clean furniture. At first I thought \""oh it ain't that bad\"". I took another sip and said \""hell no\"". \nSo I told the young man that was the server and he promptly got me another cup of coffee. That was better. But marginal. \nThe good arrived pretty quickly. I want disappointed. It was tasty. Most of all. It wasn't too much food. It's was jst the right amount. \nIf say yes if u asked me if this was a good place to eat. It wasn't the best breakfast I ever had. But it's was decent. \nI'd also have to say. I'd eat there again.","found this place on yelp. im staying in vegas due to my wife's employer having a training here. ni wanted to get away from the strip and get some real food. with real people. so i did a gps search and off i went. ni wasn't too difficult to find. as u walk in the decor is like that of an old country home. nthe menu is pretty big. with lots of selections. ni ordered the biscuits and gravy. it comes with two eggs, two sausage patties and home potatoes. i also ordered coffee. nthe coffee tastes like it had been ran through a rag that had been used to clean furniture. at first i thought oh it ain't that bad . i took another sip and said hell no . nso i told the young man that was the server and he promptly got me another cup of coffee. that was better. but marginal. nthe good arrived pretty quickly. i want disappointed. it was tasty. most of all. it wasn't too much food. it's was jst the right amount. nif say yes if u asked me if this was a good place to eat. it wasn't the best breakfast i ever had. but it's was decent. ni'd also have to say. i'd eat there again.","neutral, approval, desire","[INST] A customer left us a 3-star review: 'found this place on yelp. im staying in vegas due to my wife's employer having a training here. ni wanted to get away from the strip and get some real food. with real people. so i did a gps search and off i went. ni wasn't too difficult to find. as u walk in the decor is like that of an old country home. nthe menu is pretty big. with lots of selections. ni ordered the biscuits and gravy. it comes with two eggs, two sausage patties and home potatoes. i also ordered coffee. nthe coffee tastes like it had been ran through a rag that had been used to clean furniture. at first i thought oh it ain't that bad . i took another sip and said hell no . nso i told the young man that was the server and he promptly got me another cup of coffee. that was better. but marginal. nthe good arrived pretty quickly. i want disappointed. it was tasty. most of all. it wasn't too much food. it's was jst the right amount. nif say yes if u asked me if this was a good place to eat. it wasn't the best breakfast i ever had. but it's was decent. ni'd also have to say. i'd eat there again.' The customer feels neutral, approval, desire. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'found this place on yelp. im staying in vegas due to my wife's employer having a training here. ni wanted to get away from the strip and get some real food. with real people. so i did a gps search and off i went. ni wasn't too difficult to find. as u walk in the decor is like that of an old country home. nthe menu is pretty big. with lots of selections. ni ordered the biscuits and gravy. it comes with two eggs, two sausage patties and home potatoes. i also ordered coffee. nthe coffee tastes like it had been ran through a rag that had been used to clean furniture. at first i thought oh it ain't that bad . i took another sip and said hell no . nso i told the young man that was the server and he promptly got me another cup of coffee. that was better. but marginal. nthe good arrived pretty quickly. i want disappointed. it was tasty. most of all. it wasn't too much food. it's was jst the right amount. nif say yes if u asked me if this was a good place to eat. it wasn't the best breakfast i ever had. but it's was decent. ni'd also have to say. i'd eat there again.' The customer feels neutral, approval, desire. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Coffee: Improve the quality of the coffee served, ensuring it doesn't taste like it has been run through a rag or previously used for something else.

2. Staff Attention: Address the issue of the coffee promptly when it is reported, and ensure that the server is attentive and responsive to customer needs.

3. Cleanliness: Pay attention to cleanliness, especially in areas where food or drinks are prepared or served, to enhance the overall dining experience."
3,"had a smog and engine flush for $60. the mechanic pointed out that my belt and valve cover gasket needs to be replaced. he said hed do it for 140. uh no... those two parts wouldnt even total $20 and the labor involved isnt difficult at all... one thing i noticed when i got home was that all the liquids were supposed to be topped. off. windshield washer fluid still same, steering fluid same, coolant still same. they jipped me out of $10... oh well they did stuff i didnt want to for my samurai. ill only go here for smog checks.","had a smog and engine flush for 60. the mechanic pointed out that my belt and valve cover gasket needs to be replaced. he said hed do it for 140. uh no... those two parts wouldnt even total 20 and the labor involved isnt difficult at all... one thing i noticed when i got home was that all the liquids were supposed to be topped. off. windshield washer fluid still same, steering fluid same, coolant still same. they jipped me out of 10... oh well they did stuff i didnt want to for my samurai. ill only go here for smog checks.","neutral, disapproval, realization","[INST] A customer left us a 3-star review: 'had a smog and engine flush for 60. the mechanic pointed out that my belt and valve cover gasket needs to be replaced. he said hed do it for 140. uh no... those two parts wouldnt even total 20 and the labor involved isnt difficult at all... one thing i noticed when i got home was that all the liquids were supposed to be topped. off. windshield washer fluid still same, steering fluid same, coolant still same. they jipped me out of 10... oh well they did stuff i didnt want to for my samurai. ill only go here for smog checks.' The customer feels neutral, disapproval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'had a smog and engine flush for 60. the mechanic pointed out that my belt and valve cover gasket needs to be replaced. he said hed do it for 140. uh no... those two parts wouldnt even total 20 and the labor involved isnt difficult at all... one thing i noticed when i got home was that all the liquids were supposed to be topped. off. windshield washer fluid still same, steering fluid same, coolant still same. they jipped me out of 10... oh well they did stuff i didnt want to for my samurai. ill only go here for smog checks.' The customer feels neutral, disapproval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Transparency: Provide a detailed, itemized quote for all services, including parts and labor, before starting any work. This will help build trust and avoid misunderstandings about the cost of services.

2. Accurate estimation: Ensure that our estimates for parts and labor are accurate and competitive. This will help prevent the customer from feeling overcharged.

3. Proper maintenance: Ensure that all fluids are properly topped off after servicing. This will help maintain the vehicle's performance and prevent the customer from feeling that they have been short-changed."
3,"This place had a lot of hype and my sisters were going to see Celine Dion so we decided to check it out. Upon entering I really appreciated the layout and decor of the restaurant, plenty of bright colors and a lot of people who looked to be having a great time. \n\nThe host was pretty full of himself, we did not have reservations and he made it pretty clear that we should have. But upon looking down at his reservation list we were immediately seated. I understand that the place is popular, but there is no need to be arrogant to customers just because you are working at a high-end eatery.\n\nOur server was definitely a step up from the host, but his voice definitely let us know that it was not OK for my sisters to order appetizers for their entrees. My sisters both ordered quesadillas, my dad and I ordered the pork and rib-eye. Everything tasted great with the exception of the homemade steak sauce on my rib-eye. Perhaps I am the exception, but I don't want what tasted like A1 on a $46 rib-eye, the steak itself was awesome, but the sauce was definitely lacking.\n\n4.5 stars for the great food, margaritas, and atmosphere... dumped to 3 stars for typical Vegas service that I would expect from a bouncer with a group of 10 guys trying to get into Marquee.","this place had a lot of hype and my sisters were going to see celine dion so we decided to check it out. upon entering i really appreciated the layout and decor of the restaurant, plenty of bright colors and a lot of people who looked to be having a great time. n nthe host was pretty full of himself, we did not have reservations and he made it pretty clear that we should have. but upon looking down at his reservation list we were immediately seated. i understand that the place is popular, but there is no need to be arrogant to customers just because you are working at a high end eatery. n nour server was definitely a step up from the host, but his voice definitely let us know that it was not ok for my sisters to order appetizers for their entrees. my sisters both ordered quesadillas, my dad and i ordered the pork and rib eye. everything tasted great with the exception of the homemade steak sauce on my rib eye. perhaps i am the exception, but i don't want what tasted like a1 on a 46 rib eye, the steak itself was awesome, but the sauce was definitely lacking. n n4.5 stars for the great food, margaritas, and atmosphere... dumped to 3 stars for typical vegas service that i would expect from a bouncer with a group of 10 guys trying to get into marquee.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'this place had a lot of hype and my sisters were going to see celine dion so we decided to check it out. upon entering i really appreciated the layout and decor of the restaurant, plenty of bright colors and a lot of people who looked to be having a great time. n nthe host was pretty full of himself, we did not have reservations and he made it pretty clear that we should have. but upon looking down at his reservation list we were immediately seated. i understand that the place is popular, but there is no need to be arrogant to customers just because you are working at a high end eatery. n nour server was definitely a step up from the host, but his voice definitely let us know that it was not ok for my sisters to order appetizers for their entrees. my sisters both ordered quesadillas, my dad and i ordered the pork and rib eye. everything tasted great with the exception of the homemade steak sauce on my rib eye. perhaps i am the exception, but i don't want what tasted like a1 on a 46 rib eye, the steak itself was awesome, but the sauce was definitely lacking. n n4.5 stars for the great food, margaritas, and atmosphere... dumped to 3 stars for typical vegas service that i would expect from a bouncer with a group of 10 guys trying to get into marquee.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this place had a lot of hype and my sisters were going to see celine dion so we decided to check it out. upon entering i really appreciated the layout and decor of the restaurant, plenty of bright colors and a lot of people who looked to be having a great time. n nthe host was pretty full of himself, we did not have reservations and he made it pretty clear that we should have. but upon looking down at his reservation list we were immediately seated. i understand that the place is popular, but there is no need to be arrogant to customers just because you are working at a high end eatery. n nour server was definitely a step up from the host, but his voice definitely let us know that it was not ok for my sisters to order appetizers for their entrees. my sisters both ordered quesadillas, my dad and i ordered the pork and rib eye. everything tasted great with the exception of the homemade steak sauce on my rib eye. perhaps i am the exception, but i don't want what tasted like a1 on a 46 rib eye, the steak itself was awesome, but the sauce was definitely lacking. n n4.5 stars for the great food, margaritas, and atmosphere... dumped to 3 stars for typical vegas service that i would expect from a bouncer with a group of 10 guys trying to get into marquee.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps can be taken:

1. Train staff on customer service etiquette: The host's arrogant behavior may have left a negative impression on the customer. Providing training on customer service skills can help staff understand the importance of being welcoming and respectful to all customers, regardless of whether they have reservations or not.

2. Clarify menu options: The server's comment about not allowing the customer's sisters to order appetizers as entrees may have been misunderstood. It would be helpful to clarify menu options and any restrictions to customers, so they have a clear understanding of what they can order."
3,"Super Fancy! Dress up & make sure you are really hungry or have someone with you to share!! This place isn't for the kids... It's for Grown Folks!! The waiters are super awesome. I liked the chicken Christopher! The Steak was like 57 bucks!!! (but tasty). I do wish I read reviews before coming bc I wouldn't of brought my kids here. They were well behaved and quiet. ( we were NOT \""those\"" people!!).",super fancy! dress up make sure you are really hungry or have someone with you to share!! this place isn't for the kids... it's for grown folks!! the waiters are super awesome. i liked the chicken christopher! the steak was like 57 bucks!!! but tasty . i do wish i read reviews before coming bc i wouldn't of brought my kids here. they were well behaved and quiet. we were not those people!! .,"admiration, desire, love","[INST] A customer left us a 3-star review: 'super fancy! dress up make sure you are really hungry or have someone with you to share!! this place isn't for the kids... it's for grown folks!! the waiters are super awesome. i liked the chicken christopher! the steak was like 57 bucks!!! but tasty . i do wish i read reviews before coming bc i wouldn't of brought my kids here. they were well behaved and quiet. we were not those people!! .' The customer feels admiration, desire, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'super fancy! dress up make sure you are really hungry or have someone with you to share!! this place isn't for the kids... it's for grown folks!! the waiters are super awesome. i liked the chicken christopher! the steak was like 57 bucks!!! but tasty . i do wish i read reviews before coming bc i wouldn't of brought my kids here. they were well behaved and quiet. we were not those people!! .' The customer feels admiration, desire, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Offer a family-friendly atmosphere or designate a specific area for families with children.
2. Provide a more diverse price range on the menu, catering to a wider audience.
3. Highlight the child-friendly options on the menu or offer a children's menu.
4. Offer clearer information about the ambiance and target audience in online reviews and descriptions to help customers make informed decisions.
5. Consider offering a discount or incentive for families with children to encourage them to dine at the restaurant."
3,"if you're from NY, you'll know this pizza is average at best.\n\nI guess people from everywhere else don't have the same reference point.\n\nThat being said, it's a solid late night option with good choices. it is a bit pricey","if you're from ny, you'll know this pizza is average at best. n ni guess people from everywhere else don't have the same reference point. n nthat being said, it's a solid late night option with good choices. it is a bit pricey","neutral, approval, disapproval","[INST] A customer left us a 3-star review: 'if you're from ny, you'll know this pizza is average at best. n ni guess people from everywhere else don't have the same reference point. n nthat being said, it's a solid late night option with good choices. it is a bit pricey' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'if you're from ny, you'll know this pizza is average at best. n ni guess people from everywhere else don't have the same reference point. n nthat being said, it's a solid late night option with good choices. it is a bit pricey' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially earn a higher rating, consider the following steps:

1. Acknowledge the customer's feedback and thank them for taking the time to share their thoughts.
2. Address the issue of the pizza quality by either improving the recipe or providing more detailed information about the unique aspects of your pizza that set it apart from New York-style pizzas.
3. Offer a discount or special promotion for their next visit to make the pricing more appealing.
4. Highlight the convenience and variety of options available for late-night dining, emphasizing the value of having a reliable option for those times."
3,"This snug little place is moving to a larger space in the new year - just to let you know. It'll be near Extension and Baseline. Now... the food is good and prepared while you wait and and unusual. Definitely go with the Swedish Pork Schnitzel and the beet salad. The saurkraut is divine as is the large lacy cookie to have after dinner. Service is efficient but you will wait for your meal to be prepared - not a place to be in a hurry, ok?? But it's worth the wait and I will definitely go back. But... I will skip the peas. They were boring. Sorry.","this snug little place is moving to a larger space in the new year just to let you know. it'll be near extension and baseline. now... the food is good and prepared while you wait and and unusual. definitely go with the swedish pork schnitzel and the beet salad. the saurkraut is divine as is the large lacy cookie to have after dinner. service is efficient but you will wait for your meal to be prepared not a place to be in a hurry, ok?? but it's worth the wait and i will definitely go back. but... i will skip the peas. they were boring. sorry.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'this snug little place is moving to a larger space in the new year just to let you know. it'll be near extension and baseline. now... the food is good and prepared while you wait and and unusual. definitely go with the swedish pork schnitzel and the beet salad. the saurkraut is divine as is the large lacy cookie to have after dinner. service is efficient but you will wait for your meal to be prepared not a place to be in a hurry, ok?? but it's worth the wait and i will definitely go back. but... i will skip the peas. they were boring. sorry.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this snug little place is moving to a larger space in the new year just to let you know. it'll be near extension and baseline. now... the food is good and prepared while you wait and and unusual. definitely go with the swedish pork schnitzel and the beet salad. the saurkraut is divine as is the large lacy cookie to have after dinner. service is efficient but you will wait for your meal to be prepared not a place to be in a hurry, ok?? but it's worth the wait and i will definitely go back. but... i will skip the peas. they were boring. sorry.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Communicate the move to the new location more effectively, possibly sending a personalized message or email to the customer to keep them updated.

2. Continue offering the popular dishes such as the Swedish pork schnitzel, beet salad, and large lacy cookie, as they are well-received.

3. Address the issue of waiting for meals by either improving kitchen efficiency or providing a more engaging waiting area with clear communication about the wait times.

4. Improve the peas dish to make it more appealing and interesting, as it was criticized as being ""boring."
3,"Fun place and 5$ dollar pitchers during he week. Here's my only issue , on some days , they create 2 lines , one pays 5$ to get in and goes faster (this money goes into the bouncers pocket) and they don't check ID as much and the other line moves slower and check ID more intensly. At the same time , Thursdays are filled with 16 year old girls.","fun place and 5 dollar pitchers during he week. here's my only issue , on some days , they create 2 lines , one pays 5 to get in and goes faster this money goes into the bouncers pocket and they don't check id as much and the other line moves slower and check id more intensly. at the same time , thursdays are filled with 16 year old girls.","neutral, amusement, joy","[INST] A customer left us a 3-star review: 'fun place and 5 dollar pitchers during he week. here's my only issue , on some days , they create 2 lines , one pays 5 to get in and goes faster this money goes into the bouncers pocket and they don't check id as much and the other line moves slower and check id more intensly. at the same time , thursdays are filled with 16 year old girls.' The customer feels neutral, amusement, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'fun place and 5 dollar pitchers during he week. here's my only issue , on some days , they create 2 lines , one pays 5 to get in and goes faster this money goes into the bouncers pocket and they don't check id as much and the other line moves slower and check id more intensly. at the same time , thursdays are filled with 16 year old girls.' The customer feels neutral, amusement, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider implementing the following changes:

1. Streamline the entry process: Ensure there is only one line for entry, and all customers are treated equally, regardless of payment method.

2. Improve ID verification: Strengthen the ID checking process to ensure consistency across all lines. This will help maintain a safe and secure environment for all patrons.

3. Clarify pricing and policies: Clearly communicate the entry fee, pricing for promotions like $5 pitchers, and any age restrictions to avoid confusion."
3,"The atmosphere, as Melissa J mentioned, is stylish. The lights are fairly low and the noise level is relatively peaceful. It's a very nice and subdued place, which is probably what you'd expect of a more upscale Japanese restaurant lacking a hibachi grill.\n\nI went for the grand opening tonight and I was only slightly disappointed: they have a fixed menu with some limited items. There's appetizers, salads, dumplings, ramen, and some desserts. However, there's only several listed for each type. The drinks list is also fairly limited, but if you're into beer and sake-type drinks, you'll be fairly pleased. There are some alternative beverages, but don't expect a lot of soda, wines, or other types outside of this.\n\nI got myself a glass of the Chardonnay and the tonkotsu ramen. The Chardonnay was a terrible mistake on my end of things: it doesn't seemingly pair well with anything on the menu, so it was a poor decision, in retrospect. Not their fault on this one.\n\nThe tonkotsu ramen was good, but not great. It was very mild and soft, but lacked a special flavor. The noodles were good and the char siu pork was incredible. I'd wished they'd put some more in because it'd certainly add some more flavor to the broth.\n\nThe service was a little spotty, too: it took us a few minutes to be noticed by a staff member who just told us to sit at a bar. Then, when we did, it took about 15 minutes for us to be asked about ordering anything. I understand it was the first night and some things were probably getting worked out, though.\n\nOverall, it was a great atmosphere and decent food. A little expensive, but not the worst. I'd come back.","the atmosphere, as melissa j mentioned, is stylish. the lights are fairly low and the noise level is relatively peaceful. it's a very nice and subdued place, which is probably what you'd expect of a more upscale japanese restaurant lacking a hibachi grill. n ni went for the grand opening tonight and i was only slightly disappointed they have a fixed menu with some limited items. there's appetizers, salads, dumplings, ramen, and some desserts. however, there's only several listed for each type. the drinks list is also fairly limited, but if you're into beer and sake type drinks, you'll be fairly pleased. there are some alternative beverages, but don't expect a lot of soda, wines, or other types outside of this. n ni got myself a glass of the chardonnay and the tonkotsu ramen. the chardonnay was a terrible mistake on my end of things it doesn't seemingly pair well with anything on the menu, so it was a poor decision, in retrospect. not their fault on this one. n nthe tonkotsu ramen was good, but not great. it was very mild and soft, but lacked a special flavor. the noodles were good and the char siu pork was incredible. i'd wished they'd put some more in because it'd certainly add some more flavor to the broth. n nthe service was a little spotty, too it took us a few minutes to be noticed by a staff member who just told us to sit at a bar. then, when we did, it took about 15 minutes for us to be asked about ordering anything. i understand it was the first night and some things were probably getting worked out, though. n noverall, it was a great atmosphere and decent food. a little expensive, but not the worst. i'd come back.","disappointment, neutral, disapproval","[INST] A customer left us a 3-star review: 'the atmosphere, as melissa j mentioned, is stylish. the lights are fairly low and the noise level is relatively peaceful. it's a very nice and subdued place, which is probably what you'd expect of a more upscale japanese restaurant lacking a hibachi grill. n ni went for the grand opening tonight and i was only slightly disappointed they have a fixed menu with some limited items. there's appetizers, salads, dumplings, ramen, and some desserts. however, there's only several listed for each type. the drinks list is also fairly limited, but if you're into beer and sake type drinks, you'll be fairly pleased. there are some alternative beverages, but don't expect a lot of soda, wines, or other types outside of this. n ni got myself a glass of the chardonnay and the tonkotsu ramen. the chardonnay was a terrible mistake on my end of things it doesn't seemingly pair well with anything on the menu, so it was a poor decision, in retrospect. not their fault on this one. n nthe tonkotsu ramen was good, but not great. it was very mild and soft, but lacked a special flavor. the noodles were good and the char siu pork was incredible. i'd wished they'd put some more in because it'd certainly add some more flavor to the broth. n nthe service was a little spotty, too it took us a few minutes to be noticed by a staff member who just told us to sit at a bar. then, when we did, it took about 15 minutes for us to be asked about ordering anything. i understand it was the first night and some things were probably getting worked out, though. n noverall, it was a great atmosphere and decent food. a little expensive, but not the worst. i'd come back.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the atmosphere, as melissa j mentioned, is stylish. the lights are fairly low and the noise level is relatively peaceful. it's a very nice and subdued place, which is probably what you'd expect of a more upscale japanese restaurant lacking a hibachi grill. n ni went for the grand opening tonight and i was only slightly disappointed they have a fixed menu with some limited items. there's appetizers, salads, dumplings, ramen, and some desserts. however, there's only several listed for each type. the drinks list is also fairly limited, but if you're into beer and sake type drinks, you'll be fairly pleased. there are some alternative beverages, but don't expect a lot of soda, wines, or other types outside of this. n ni got myself a glass of the chardonnay and the tonkotsu ramen. the chardonnay was a terrible mistake on my end of things it doesn't seemingly pair well with anything on the menu, so it was a poor decision, in retrospect. not their fault on this one. n nthe tonkotsu ramen was good, but not great. it was very mild and soft, but lacked a special flavor. the noodles were good and the char siu pork was incredible. i'd wished they'd put some more in because it'd certainly add some more flavor to the broth. n nthe service was a little spotty, too it took us a few minutes to be noticed by a staff member who just told us to sit at a bar. then, when we did, it took about 15 minutes for us to be asked about ordering anything. i understand it was the first night and some things were probably getting worked out, though. n noverall, it was a great atmosphere and decent food. a little expensive, but not the worst. i'd come back.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Expand the menu options, particularly for the main dishes, to offer a wider variety and more flavorful options.
2. Improve communication with customers, ensuring they are promptly greeted and attended to upon arrival, and that their orders are taken in a timely manner.
3. Consider offering more drink options, including a wider selection of wines and sodas, to better accommodate customers with diverse preferences.
4. Enhance the service experience by training staff to provide more attentive and personalized service, especially during the initial stages of a restaurant's operation."
3,"We stayed at TI for our 4th and final night in Vegas this past trip. We had stayed there for a few days last year and really loved it. However, with the changes in ownership and associated issues with that, the only thing that remained consistent about our stay here was the incredible bed. I swear it makes me want to lounge in bed all day! \nThe new owners kicked out my favorite restaurant (Social House) as well as changing several other restaurants and the spa. Check in took over an hour, which is ridiculous. Slots were outdated. The poker room is decent, and they have 4 $50 tournys a day.","we stayed at ti for our 4th and final night in vegas this past trip. we had stayed there for a few days last year and really loved it. however, with the changes in ownership and associated issues with that, the only thing that remained consistent about our stay here was the incredible bed. i swear it makes me want to lounge in bed all day! nthe new owners kicked out my favorite restaurant social house as well as changing several other restaurants and the spa. check in took over an hour, which is ridiculous. slots were outdated. the poker room is decent, and they have 4 50 tournys a day.","admiration, love, annoyance","[INST] A customer left us a 3-star review: 'we stayed at ti for our 4th and final night in vegas this past trip. we had stayed there for a few days last year and really loved it. however, with the changes in ownership and associated issues with that, the only thing that remained consistent about our stay here was the incredible bed. i swear it makes me want to lounge in bed all day! nthe new owners kicked out my favorite restaurant social house as well as changing several other restaurants and the spa. check in took over an hour, which is ridiculous. slots were outdated. the poker room is decent, and they have 4 50 tournys a day.' The customer feels admiration, love, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'we stayed at ti for our 4th and final night in vegas this past trip. we had stayed there for a few days last year and really loved it. however, with the changes in ownership and associated issues with that, the only thing that remained consistent about our stay here was the incredible bed. i swear it makes me want to lounge in bed all day! nthe new owners kicked out my favorite restaurant social house as well as changing several other restaurants and the spa. check in took over an hour, which is ridiculous. slots were outdated. the poker room is decent, and they have 4 50 tournys a day.' The customer feels admiration, love, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address the issue of slow check-in: Improve the efficiency of the check-in process to reduce wait times.

2. Revitalize dining options: Reconsider the changes in dining options, particularly the closure of Social House. Consider bringing back popular restaurants or offering alternatives that cater to a wider range of tastes.

3. Update slot machines: Upgrade the slot machines to modern, appealing options to enhance the gaming experience.

4. Maintain the quality of the poker room: Ensure the poker room remains decent and consider offering additional tournaments or incentives to attract more players."
3,So this is my second attempt for this location. I love Chipotle but the first time they dropped my food and got the salsa wrong. \n\nThe second time they charged my food and someone else's. Even though I told her what I had. \n\nIt might be because it seems really busy but it just makes me sad. There's another location less than 10 minutes away. I will probably just go there.,so this is my second attempt for this location. i love chipotle but the first time they dropped my food and got the salsa wrong. n nthe second time they charged my food and someone else's. even though i told her what i had. n nit might be because it seems really busy but it just makes me sad. there's another location less than 10 minutes away. i will probably just go there.,"sadness, disappointment, love","[INST] A customer left us a 3-star review: 'so this is my second attempt for this location. i love chipotle but the first time they dropped my food and got the salsa wrong. n nthe second time they charged my food and someone else's. even though i told her what i had. n nit might be because it seems really busy but it just makes me sad. there's another location less than 10 minutes away. i will probably just go there.' The customer feels sadness, disappointment, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'so this is my second attempt for this location. i love chipotle but the first time they dropped my food and got the salsa wrong. n nthe second time they charged my food and someone else's. even though i told her what i had. n nit might be because it seems really busy but it just makes me sad. there's another location less than 10 minutes away. i will probably just go there.' The customer feels sadness, disappointment, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Accuracy: Ensure that orders are prepared correctly, paying attention to specific requests and avoiding errors with salsa or other ingredients.

2. Order Accuracy: Double-check orders before handing them to customers to prevent charging someone else's food.

3. Staff Training: Train staff on handling food properly to prevent incidents like dropping orders.

4. Communication: Improve communication with customers, especially during busy periods, to ensure they feel valued and informed about their order status."
3,"Overall the food was pretty good but nothing spectacular. Enoteca loses a star because when I asked for no onions on my pizza, the waiter said it would be rude to even ask because Chef Marco wants them in there. I countered that I didn't care and still didn't want the onions... of course the pizza was covered in onions when it arrived 15 minutes later.","overall the food was pretty good but nothing spectacular. enoteca loses a star because when i asked for no onions on my pizza, the waiter said it would be rude to even ask because chef marco wants them in there. i countered that i didn't care and still didn't want the onions... of course the pizza was covered in onions when it arrived 15 minutes later.","disappointment, annoyance, disapproval","[INST] A customer left us a 3-star review: 'overall the food was pretty good but nothing spectacular. enoteca loses a star because when i asked for no onions on my pizza, the waiter said it would be rude to even ask because chef marco wants them in there. i countered that i didn't care and still didn't want the onions... of course the pizza was covered in onions when it arrived 15 minutes later.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'overall the food was pretty good but nothing spectacular. enoteca loses a star because when i asked for no onions on my pizza, the waiter said it would be rude to even ask because chef marco wants them in there. i countered that i didn't care and still didn't want the onions... of course the pizza was covered in onions when it arrived 15 minutes later.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Improve Communication: Ensure waitstaff are trained to listen carefully to customer requests and communicate them accurately to the kitchen.

2. Respect Customer Preferences: Acknowledge and respect customer preferences, even if they differ from the chef's vision. This includes accommodating dietary restrictions and allergies.

3. Follow Through: Ensure orders are prepared as requested and double-check before serving to avoid mistakes.

4. Apologize and Offer Compensation: Acknowledge the mistake, apologize sincerely, and offer a solution, such as a complimentary dish or discount on the next visit, to show empathy and make amends."
3,"What we ate:\nLobster Bisque\nSeafood Apetizer\nWild Halibut\nSeared Ahi Tuna\nWhole Fish\nSurf 'n' Turf (blue crab stuffed lobster and filet mignon)\n3 bottles of wine\n\nSo the food here is pretty good, expect to spend a good 2hrs eating because its one of those fancy ambiance restaurants. \n\nWell because of the obvious name we had to order seafood. The seafood appetizer was pretty good. Filled with 4 different clams, oyster shooters, ceviche, jumbo shrimp cocktails, crab claws, lobster....Um you could probably stop here b/c by the end of this I was pretty stuffed. We then had lobster bisque which was SOOOO FRIGGING good. Decadently creamy (mmmmm BUTTTER, FAT, LARD, whatever it was so rich) So tasty with small chunks of lobsters - FAVORITE!\n\nI only tried two of the dishes ordered: Surf 'n' Turf and Wild Halibut. The halibut was good but not out of this world. At this point I was really stuffed so stomach realestate was becoming scarce and more selective. The surf 'n' turf was too salty (crab stuffed lobster) the filet was good but not the best I'd ever had.\n\nOverall, come eat the seafood appetizer and lobster bisque drink some wine...you'll be stuffed. You can skip the entrees.","what we ate nlobster bisque nseafood apetizer nwild halibut nseared ahi tuna nwhole fish nsurf 'n' turf blue crab stuffed lobster and filet mignon n3 bottles of wine n nso the food here is pretty good, expect to spend a good 2hrs eating because its one of those fancy ambiance restaurants. n nwell because of the obvious name we had to order seafood. the seafood appetizer was pretty good. filled with 4 different clams, oyster shooters, ceviche, jumbo shrimp cocktails, crab claws, lobster....um you could probably stop here b c by the end of this i was pretty stuffed. we then had lobster bisque which was soooo frigging good. decadently creamy mmmmm buttter, fat, lard, whatever it was so rich so tasty with small chunks of lobsters favorite! n ni only tried two of the dishes ordered surf 'n' turf and wild halibut. the halibut was good but not out of this world. at this point i was really stuffed so stomach realestate was becoming scarce and more selective. the surf 'n' turf was too salty crab stuffed lobster the filet was good but not the best i'd ever had. n noverall, come eat the seafood appetizer and lobster bisque drink some wine...you'll be stuffed. you can skip the entrees.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'what we ate nlobster bisque nseafood apetizer nwild halibut nseared ahi tuna nwhole fish nsurf 'n' turf blue crab stuffed lobster and filet mignon n3 bottles of wine n nso the food here is pretty good, expect to spend a good 2hrs eating because its one of those fancy ambiance restaurants. n nwell because of the obvious name we had to order seafood. the seafood appetizer was pretty good. filled with 4 different clams, oyster shooters, ceviche, jumbo shrimp cocktails, crab claws, lobster....um you could probably stop here b c by the end of this i was pretty stuffed. we then had lobster bisque which was soooo frigging good. decadently creamy mmmmm buttter, fat, lard, whatever it was so rich so tasty with small chunks of lobsters favorite! n ni only tried two of the dishes ordered surf 'n' turf and wild halibut. the halibut was good but not out of this world. at this point i was really stuffed so stomach realestate was becoming scarce and more selective. the surf 'n' turf was too salty crab stuffed lobster the filet was good but not the best i'd ever had. n noverall, come eat the seafood appetizer and lobster bisque drink some wine...you'll be stuffed. you can skip the entrees.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'what we ate nlobster bisque nseafood apetizer nwild halibut nseared ahi tuna nwhole fish nsurf 'n' turf blue crab stuffed lobster and filet mignon n3 bottles of wine n nso the food here is pretty good, expect to spend a good 2hrs eating because its one of those fancy ambiance restaurants. n nwell because of the obvious name we had to order seafood. the seafood appetizer was pretty good. filled with 4 different clams, oyster shooters, ceviche, jumbo shrimp cocktails, crab claws, lobster....um you could probably stop here b c by the end of this i was pretty stuffed. we then had lobster bisque which was soooo frigging good. decadently creamy mmmmm buttter, fat, lard, whatever it was so rich so tasty with small chunks of lobsters favorite! n ni only tried two of the dishes ordered surf 'n' turf and wild halibut. the halibut was good but not out of this world. at this point i was really stuffed so stomach realestate was becoming scarce and more selective. the surf 'n' turf was too salty crab stuffed lobster the filet was good but not the best i'd ever had. n noverall, come eat the seafood appetizer and lobster bisque drink some wine...you'll be stuffed. you can skip the entrees.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Portion Control: The customer mentions feeling overly full after the seafood appetizer. We could consider reducing the portion size of the appetizer or offering it as a shared option.

2. Balance Salt Levels: The customer found the crab-stuffed lobster in the surf 'n' turf dish too salty. We could work on balancing the salt levels in our dishes to cater to a wider range of tastes.

3. Highlight Standout Dishes: The customer seemed less impressed with the wild halibut and filet mignon."
3,"Great ambiance for a Asian fusion restaurant, but where are my Asian peeps at???  The hostess-white, our waiter-black, our busboy-Mexican, but on my way to the restroom I finally find them.... The two cooks were Chinese.  The group of us were all from Asian decent and we asked our waiter to recommend some dishes.  When he mentioned kung pao and chop suey, I also busted out laughing.  The food was decent and their idea of brown rice is white rice tossed in soy sauce.  Oh yeah, you had to request chop sticks!!!!!!!!!!!!!!  I'm glad I live in the Bay Area.  If you want to try this place, get the Vietnamese beef cubes, the Korean seared steak, the deep fried whole flounder and the fried spinach that tasted like chips.","great ambiance for a asian fusion restaurant, but where are my asian peeps at??? the hostess white, our waiter black, our busboy mexican, but on my way to the restroom i finally find them.... the two cooks were chinese. the group of us were all from asian decent and we asked our waiter to recommend some dishes. when he mentioned kung pao and chop suey, i also busted out laughing. the food was decent and their idea of brown rice is white rice tossed in soy sauce. oh yeah, you had to request chop sticks!!!!!!!!!!!!!! i'm glad i live in the bay area. if you want to try this place, get the vietnamese beef cubes, the korean seared steak, the deep fried whole flounder and the fried spinach that tasted like chips.","joy, amusement, admiration","[INST] A customer left us a 3-star review: 'great ambiance for a asian fusion restaurant, but where are my asian peeps at??? the hostess white, our waiter black, our busboy mexican, but on my way to the restroom i finally find them.... the two cooks were chinese. the group of us were all from asian decent and we asked our waiter to recommend some dishes. when he mentioned kung pao and chop suey, i also busted out laughing. the food was decent and their idea of brown rice is white rice tossed in soy sauce. oh yeah, you had to request chop sticks!!!!!!!!!!!!!! i'm glad i live in the bay area. if you want to try this place, get the vietnamese beef cubes, the korean seared steak, the deep fried whole flounder and the fried spinach that tasted like chips.' The customer feels joy, amusement, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'great ambiance for a asian fusion restaurant, but where are my asian peeps at??? the hostess white, our waiter black, our busboy mexican, but on my way to the restroom i finally find them.... the two cooks were chinese. the group of us were all from asian decent and we asked our waiter to recommend some dishes. when he mentioned kung pao and chop suey, i also busted out laughing. the food was decent and their idea of brown rice is white rice tossed in soy sauce. oh yeah, you had to request chop sticks!!!!!!!!!!!!!! i'm glad i live in the bay area. if you want to try this place, get the vietnamese beef cubes, the korean seared steak, the deep fried whole flounder and the fried spinach that tasted like chips.' The customer feels joy, amusement, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Staff Training: Provide cultural sensitivity training for staff to ensure they are knowledgeable about the cuisine and can offer accurate recommendations. This includes understanding the differences between various Asian dishes and their authentic preparations.

2. Authentic Asian Dishes: Expand the menu to include a wider variety of authentic Asian dishes, such as Vietnamese beef cubes, Korean seared steak, and deep-fried whole flounder.

3. Rice Options: Offer brown rice as a standard option, rather than just white rice tossed in soy sauce."
3,"Once again, our last stop in our Aria foodie crawl.  We couldn't come up with another place for dessert and I thought we'd give this place another try.  This time it was much more crowded.  \n\nWe opted for crepes and I got in the very long crepe line.  My husband wandered off and then came back to tell me that he already ordered our crepes at the cashier.  Ok.  So basically order whatever you want anywhere.  Good to know.\n\nI got the bananas fosters crepe, which was ok.  Not as much caramel as I like.  I also got more of their fancy herbal tea.  I think the brand is Tea Leaves.  The chamomile tea is very good.  I'm smelling the package it came in right now... so good.\n\nOnce again, slightly disappointed.  Maybe I'm just too full by the time I make it here.  Plus the haphazard ordering system stresses me out. Next time, gelato!","once again, our last stop in our aria foodie crawl. we couldn't come up with another place for dessert and i thought we'd give this place another try. this time it was much more crowded. n nwe opted for crepes and i got in the very long crepe line. my husband wandered off and then came back to tell me that he already ordered our crepes at the cashier. ok. so basically order whatever you want anywhere. good to know. n ni got the bananas fosters crepe, which was ok. not as much caramel as i like. i also got more of their fancy herbal tea. i think the brand is tea leaves. the chamomile tea is very good. i'm smelling the package it came in right now... so good. n nonce again, slightly disappointed. maybe i'm just too full by the time i make it here. plus the haphazard ordering system stresses me out. next time, gelato!","neutral, approval, realization","[INST] A customer left us a 3-star review: 'once again, our last stop in our aria foodie crawl. we couldn't come up with another place for dessert and i thought we'd give this place another try. this time it was much more crowded. n nwe opted for crepes and i got in the very long crepe line. my husband wandered off and then came back to tell me that he already ordered our crepes at the cashier. ok. so basically order whatever you want anywhere. good to know. n ni got the bananas fosters crepe, which was ok. not as much caramel as i like. i also got more of their fancy herbal tea. i think the brand is tea leaves. the chamomile tea is very good. i'm smelling the package it came in right now... so good. n nonce again, slightly disappointed. maybe i'm just too full by the time i make it here. plus the haphazard ordering system stresses me out. next time, gelato!' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'once again, our last stop in our aria foodie crawl. we couldn't come up with another place for dessert and i thought we'd give this place another try. this time it was much more crowded. n nwe opted for crepes and i got in the very long crepe line. my husband wandered off and then came back to tell me that he already ordered our crepes at the cashier. ok. so basically order whatever you want anywhere. good to know. n ni got the bananas fosters crepe, which was ok. not as much caramel as i like. i also got more of their fancy herbal tea. i think the brand is tea leaves. the chamomile tea is very good. i'm smelling the package it came in right now... so good. n nonce again, slightly disappointed. maybe i'm just too full by the time i make it here. plus the haphazard ordering system stresses me out. next time, gelato!' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider implementing the following changes:

1. Improve communication and organization: Clarify the ordering process to reduce confusion and stress. This could involve separating the line for crepes from the cashier, or providing clearer signage and instructions.

2. Enhance the crepe offerings: Pay attention to the balance of ingredients in the crepes, particularly the caramel in the Bananas Foster crepe. Consider offering a wider variety of crepe options to cater to different tastes.

3. Address crowding: If the restaurant tends to get crowded, consider implementing strategies to manage the flow of customers, such as reservations or a queue system."
3,"City Center \""could have been a contender\"" Just built at the wrong time, it's going to go down. Great idea,even $8+ billion wasn't enough to do it really right so they scrimped at the end and it shows.\n\nAs far as spending that dough on downtown: that would be even dumber. Downtown is beyond redemption short of razing it and starting over.","city center could have been a contender just built at the wrong time, it's going to go down. great idea,even 8 billion wasn't enough to do it really right so they scrimped at the end and it shows. n nas far as spending that dough on downtown that would be even dumber. downtown is beyond redemption short of razing it and starting over.","admiration, disappointment, disapproval","[INST] A customer left us a 3-star review: 'city center could have been a contender just built at the wrong time, it's going to go down. great idea,even 8 billion wasn't enough to do it really right so they scrimped at the end and it shows. n nas far as spending that dough on downtown that would be even dumber. downtown is beyond redemption short of razing it and starting over.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'city center could have been a contender just built at the wrong time, it's going to go down. great idea,even 8 billion wasn't enough to do it really right so they scrimped at the end and it shows. n nas far as spending that dough on downtown that would be even dumber. downtown is beyond redemption short of razing it and starting over.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Acknowledge their admiration for the idea of the city center, but express regret that it didn't meet their expectations.
2. Address their disappointment by explaining the challenges faced during the construction process and the measures taken to keep costs manageable.
3. Show understanding for their disapproval by offering to provide more information about the project, its goals, and the steps taken to ensure quality.
4. Offer a solution, such as a complimentary visit to the city center to experience it firsthand, or a discount on future visits to demonstrate our commitment to their satisfaction."
3,"Let me start by saying, that Luci's is a welcome edition to the neighborhood.  It's so nice to drive down the street and see the big glass garage doors open, with people drinking coffee in the morning, and enjoying  live music in the evenings. Their staff is great, and the owners seem very kind as well.\n\nI gotta say that I haven't tried anything freshly made at Luci's that blew me away, EXCEPT the blueberry sour cream muffin.  Holy Cow, it's delicious!  Luci's also has descent coffee, which I will always choose over the Starbucks across the street. I'm slightly addicted to their bottomless helpings of iced pomegranate green tea, which is a proprietary blend just for them.\n\nLuci's is a great alternative to the somewhat shady liquor stores and aging Basha's along 16th street to get a nice bottle of wine and/or an interesting microbrew.  You can also purchase a single beer, if you just need a single cold one after a long day.\n\nI give it 3 stars b/c the \""healthy marketplace\"" offerings are uninspired and overpriced. As I mentioned I haven't had anything there that knocks my socks off.  I just think that the standards need to be higher with respect to simple food that awakens your taste buds.  There's a lot of potential there, and I just want them to go for it!","let me start by saying, that luci's is a welcome edition to the neighborhood. it's so nice to drive down the street and see the big glass garage doors open, with people drinking coffee in the morning, and enjoying live music in the evenings. their staff is great, and the owners seem very kind as well. n ni gotta say that i haven't tried anything freshly made at luci's that blew me away, except the blueberry sour cream muffin. holy cow, it's delicious! luci's also has descent coffee, which i will always choose over the starbucks across the street. i'm slightly addicted to their bottomless helpings of iced pomegranate green tea, which is a proprietary blend just for them. n nluci's is a great alternative to the somewhat shady liquor stores and aging basha's along 16th street to get a nice bottle of wine and or an interesting microbrew. you can also purchase a single beer, if you just need a single cold one after a long day. n ni give it 3 stars b c the healthy marketplace offerings are uninspired and overpriced. as i mentioned i haven't had anything there that knocks my socks off. i just think that the standards need to be higher with respect to simple food that awakens your taste buds. there's a lot of potential there, and i just want them to go for it!","admiration, approval, joy","[INST] A customer left us a 3-star review: 'let me start by saying, that luci's is a welcome edition to the neighborhood. it's so nice to drive down the street and see the big glass garage doors open, with people drinking coffee in the morning, and enjoying live music in the evenings. their staff is great, and the owners seem very kind as well. n ni gotta say that i haven't tried anything freshly made at luci's that blew me away, except the blueberry sour cream muffin. holy cow, it's delicious! luci's also has descent coffee, which i will always choose over the starbucks across the street. i'm slightly addicted to their bottomless helpings of iced pomegranate green tea, which is a proprietary blend just for them. n nluci's is a great alternative to the somewhat shady liquor stores and aging basha's along 16th street to get a nice bottle of wine and or an interesting microbrew. you can also purchase a single beer, if you just need a single cold one after a long day. n ni give it 3 stars b c the healthy marketplace offerings are uninspired and overpriced. as i mentioned i haven't had anything there that knocks my socks off. i just think that the standards need to be higher with respect to simple food that awakens your taste buds. there's a lot of potential there, and i just want them to go for it!' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'let me start by saying, that luci's is a welcome edition to the neighborhood. it's so nice to drive down the street and see the big glass garage doors open, with people drinking coffee in the morning, and enjoying live music in the evenings. their staff is great, and the owners seem very kind as well. n ni gotta say that i haven't tried anything freshly made at luci's that blew me away, except the blueberry sour cream muffin. holy cow, it's delicious! luci's also has descent coffee, which i will always choose over the starbucks across the street. i'm slightly addicted to their bottomless helpings of iced pomegranate green tea, which is a proprietary blend just for them. n nluci's is a great alternative to the somewhat shady liquor stores and aging basha's along 16th street to get a nice bottle of wine and or an interesting microbrew. you can also purchase a single beer, if you just need a single cold one after a long day. n ni give it 3 stars b c the healthy marketplace offerings are uninspired and overpriced. as i mentioned i haven't had anything there that knocks my socks off. i just think that the standards need to be higher with respect to simple food that awakens your taste buds. there's a lot of potential there, and i just want them to go for it!' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially increase their rating, consider the following suggestions:

1. Enhance the quality and variety of the food offerings, focusing on dishes that can awaken their taste buds and provide a more inspiring dining experience.

2. Offer a more competitive price range for the healthy marketplace offerings, making them more affordable and attractive to customers.

3. Consider introducing new, unique menu items that cater to the customer's preferences, such as additional baked goods or proprietary beverages.

4. Explore ways to elevate the presentation of dishes, as this can significantly impact the overall dining experience."
3,"Very impressive special effects, clever, imaginative and funny displays, nice staff, and not a lot of scientific content. It would be a great place for a kid, or someone who just likes special effects (a 3-D movie, a room with a shaking floor that simulates earthquakes, a dome theater), but the science is painted with a rather broad brush. As an example, and as an earlier reviewer pointed out, the explanation of how we figured out that the Earth isn't the center of the universe completely leaves out Copernicus, and suggests that it was Galileo's invention of the telescope that provided the aha! moment. And why do movie-makers have to accompany explosions in airless space (in this case, the Big Bang) with loud booming noises? And for that matter, the Big Bang wasn't an explosion in space; it was the very creation of space, so they got that part wrong, too. And it would have been so much more interesting if they had gotten that sort of thing right, because astronomy and earth science and biology can all be fascinating. But would I bring the kiddies here? Absolutely.","very impressive special effects, clever, imaginative and funny displays, nice staff, and not a lot of scientific content. it would be a great place for a kid, or someone who just likes special effects a 3 d movie, a room with a shaking floor that simulates earthquakes, a dome theater , but the science is painted with a rather broad brush. as an example, and as an earlier reviewer pointed out, the explanation of how we figured out that the earth isn't the center of the universe completely leaves out copernicus, and suggests that it was galileo's invention of the telescope that provided the aha! moment. and why do movie makers have to accompany explosions in airless space in this case, the big bang with loud booming noises? and for that matter, the big bang wasn't an explosion in space it was the very creation of space, so they got that part wrong, too. and it would have been so much more interesting if they had gotten that sort of thing right, because astronomy and earth science and biology can all be fascinating. but would i bring the kiddies here? absolutely.","admiration, neutral, approval","[INST] A customer left us a 3-star review: 'very impressive special effects, clever, imaginative and funny displays, nice staff, and not a lot of scientific content. it would be a great place for a kid, or someone who just likes special effects a 3 d movie, a room with a shaking floor that simulates earthquakes, a dome theater , but the science is painted with a rather broad brush. as an example, and as an earlier reviewer pointed out, the explanation of how we figured out that the earth isn't the center of the universe completely leaves out copernicus, and suggests that it was galileo's invention of the telescope that provided the aha! moment. and why do movie makers have to accompany explosions in airless space in this case, the big bang with loud booming noises? and for that matter, the big bang wasn't an explosion in space it was the very creation of space, so they got that part wrong, too. and it would have been so much more interesting if they had gotten that sort of thing right, because astronomy and earth science and biology can all be fascinating. but would i bring the kiddies here? absolutely.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'very impressive special effects, clever, imaginative and funny displays, nice staff, and not a lot of scientific content. it would be a great place for a kid, or someone who just likes special effects a 3 d movie, a room with a shaking floor that simulates earthquakes, a dome theater , but the science is painted with a rather broad brush. as an example, and as an earlier reviewer pointed out, the explanation of how we figured out that the earth isn't the center of the universe completely leaves out copernicus, and suggests that it was galileo's invention of the telescope that provided the aha! moment. and why do movie makers have to accompany explosions in airless space in this case, the big bang with loud booming noises? and for that matter, the big bang wasn't an explosion in space it was the very creation of space, so they got that part wrong, too. and it would have been so much more interesting if they had gotten that sort of thing right, because astronomy and earth science and biology can all be fascinating. but would i bring the kiddies here? absolutely.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the scientific accuracy and depth of our content, particularly in the areas of astronomy and the history of scientific discoveries. Here are some specific suggestions:

1. Incorporate more historical figures and their contributions into our exhibits, such as Copernicus and his role in the heliocentric model.

2. Provide more detailed explanations of scientific concepts, avoiding broad generalizations.

3. Ensure that our special effects, including sound effects, are more accurately aligned with the scientific principles they represent, such as the Big Bang not being an explosion in space but the creation of space itself."
3,"A lot of people love the Mirage... I'm not a big fan. \n\nI like it there. It's okay. It's in a decent location, it has some good restaurants, some bars and other things, it just doesn't tickle my fancy much. Maybe it's the middle-aged vibe? It feels older. The crowd is older and everything seems a little worn out.","a lot of people love the mirage... i'm not a big fan. n ni like it there. it's okay. it's in a decent location, it has some good restaurants, some bars and other things, it just doesn't tickle my fancy much. maybe it's the middle aged vibe? it feels older. the crowd is older and everything seems a little worn out.","disapproval, disappointment, confusion","[INST] A customer left us a 3-star review: 'a lot of people love the mirage... i'm not a big fan. n ni like it there. it's okay. it's in a decent location, it has some good restaurants, some bars and other things, it just doesn't tickle my fancy much. maybe it's the middle aged vibe? it feels older. the crowd is older and everything seems a little worn out.' The customer feels disapproval, disappointment, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'a lot of people love the mirage... i'm not a big fan. n ni like it there. it's okay. it's in a decent location, it has some good restaurants, some bars and other things, it just doesn't tickle my fancy much. maybe it's the middle aged vibe? it feels older. the crowd is older and everything seems a little worn out.' The customer feels disapproval, disappointment, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Refresh and modernize the property: To address the customer's perception of the property feeling older, consider updating the decor, furniture, and amenities to give a more contemporary and youthful vibe.

2. Attract a younger crowd: Offer promotions or packages that would appeal to a younger demographic, such as discounts for first-time visitors, special events, or partnerships with local trendy restaurants and bars.

3. Enhance customer service: Train staff to be more attentive and friendly, ensuring they are proactive in addressing any concerns or requests the customer may have during their stay."
3,I find the lounge very classy and modern but the dance area is very small. Private/party areas are available for birthdays and events and it overlooks the dance floor. The crowds are more mature that the average campus bars so this would be the perfect place to avoid annoying underage kids. Drinks are expensive and the people there can be snobby at times.,i find the lounge very classy and modern but the dance area is very small. private party areas are available for birthdays and events and it overlooks the dance floor. the crowds are more mature that the average campus bars so this would be the perfect place to avoid annoying underage kids. drinks are expensive and the people there can be snobby at times.,"approval, neutral, admiration","[INST] A customer left us a 3-star review: 'i find the lounge very classy and modern but the dance area is very small. private party areas are available for birthdays and events and it overlooks the dance floor. the crowds are more mature that the average campus bars so this would be the perfect place to avoid annoying underage kids. drinks are expensive and the people there can be snobby at times.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i find the lounge very classy and modern but the dance area is very small. private party areas are available for birthdays and events and it overlooks the dance floor. the crowds are more mature that the average campus bars so this would be the perfect place to avoid annoying underage kids. drinks are expensive and the people there can be snobby at times.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Expand the dance area to accommodate more guests, especially during busy times.
2. Offer promotions or discounts on drinks to make them more affordable for customers.
3. Train staff to be more welcoming and less snobby towards customers, ensuring a friendly and inclusive atmosphere.
4. Consider hosting events specifically geared towards a younger demographic to attract a more diverse crowd.
5. Offer a variety of seating options, including tables and chairs, to cater to customers who may not be interested in dancing.
6. Provide clear information about the availability and pricing of private party areas for birthdays and events."
3,Beau caf\u00e9 bien am\u00e9nag\u00e9. Bons produits. Cependant il est souvent bond\u00e9. De plus leur wifi fonctionne tr\u00e8s mal depuis longtemps et malgr\u00e9 les plaintes il font rien pour rem\u00e9dier \u00e0 la situation.,beau caf u00e9 bien am u00e9nag u00e9. bons produits. cependant il est souvent bond u00e9. de plus leur wifi fonctionne tr u00e8s mal depuis longtemps et malgr u00e9 les plaintes il font rien pour rem u00e9dier u00e0 la situation.,"neutral, approval, realization","[INST] A customer left us a 3-star review: 'beau caf u00e9 bien am u00e9nag u00e9. bons produits. cependant il est souvent bond u00e9. de plus leur wifi fonctionne tr u00e8s mal depuis longtemps et malgr u00e9 les plaintes il font rien pour rem u00e9dier u00e0 la situation.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'beau caf u00e9 bien am u00e9nag u00e9. bons produits. cependant il est souvent bond u00e9. de plus leur wifi fonctionne tr u00e8s mal depuis longtemps et malgr u00e9 les plaintes il font rien pour rem u00e9dier u00e0 la situation.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Crowd Control: Address the issue of the café often being crowded. This could involve implementing a seating reservation system, extending opening hours, or increasing the seating capacity.

2. Improve Wi-Fi: Address the poor Wi-Fi issue. This could involve upgrading the Wi-Fi network, improving its coverage, or providing customers with the option to connect to a guest network.

3. Respond to Complaints: Ensure that complaints about the Wi-Fi are addressed promptly. This could involve assigning a dedicated staff member to handle such issues or implementing a more efficient complaint resolution process."
3,"Had a very nice meal Sunday evening, the restaurant is very quaint. The server was blas\u00e9.  \nThe black board specials were not explained very well, it may have been a language barrier or compete indifference on her part but she failed to help us understand the preparations when asked. She droned in expressionless monotone \""there is lamb, a salad with ham and the lobster'.  Then complete silence pad and pen at ready.\n\nSo, we ordered off the regular menu:The seafood de mer, duck confit, and cod were all delicious.\nIf I am in Montreal again I would go back.  The setting and food were good.  Waitress perhaps a a bit tired or stressed out.","had a very nice meal sunday evening, the restaurant is very quaint. the server was blas u00e9. nthe black board specials were not explained very well, it may have been a language barrier or compete indifference on her part but she failed to help us understand the preparations when asked. she droned in expressionless monotone there is lamb, a salad with ham and the lobster'. then complete silence pad and pen at ready. n nso, we ordered off the regular menu the seafood de mer, duck confit, and cod were all delicious. nif i am in montreal again i would go back. the setting and food were good. waitress perhaps a a bit tired or stressed out.","admiration, neutral, disappointment","[INST] A customer left us a 3-star review: 'had a very nice meal sunday evening, the restaurant is very quaint. the server was blas u00e9. nthe black board specials were not explained very well, it may have been a language barrier or compete indifference on her part but she failed to help us understand the preparations when asked. she droned in expressionless monotone there is lamb, a salad with ham and the lobster'. then complete silence pad and pen at ready. n nso, we ordered off the regular menu the seafood de mer, duck confit, and cod were all delicious. nif i am in montreal again i would go back. the setting and food were good. waitress perhaps a a bit tired or stressed out.' The customer feels admiration, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'had a very nice meal sunday evening, the restaurant is very quaint. the server was blas u00e9. nthe black board specials were not explained very well, it may have been a language barrier or compete indifference on her part but she failed to help us understand the preparations when asked. she droned in expressionless monotone there is lamb, a salad with ham and the lobster'. then complete silence pad and pen at ready. n nso, we ordered off the regular menu the seafood de mer, duck confit, and cod were all delicious. nif i am in montreal again i would go back. the setting and food were good. waitress perhaps a a bit tired or stressed out.' The customer feels admiration, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Server Training: Enhance server training to ensure they are well-versed in explaining the specials, their preparations, and any unique aspects of the dishes. This will help to eliminate any potential language barriers or perceived indifference.

2. Clear Communication: Encourage servers to speak in a clear and engaging tone, making an effort to create a welcoming and informative atmosphere.

3. Attentiveness: Ensure servers are attentive to customers' questions and concerns, demonstrating genuine interest in their dining experience."
3,"Had them cater an event - food was very good, 2 types of quiche - excellent reviews from all meeting participants.  They did forget to bring a fruit platter - luckily I had ordered enough other food that it wasn't that big of a deal, but still not the best way to make an impression.  The delivery was also quite early - about 15-20 minutes before scheduled deliver time - earlier is always better than late, however with hot food, it creates a challenge...food was nicely prepped though.  I would likely order from them again, but will certainly be double checking the order upon arrival and will stress delivery time.","had them cater an event food was very good, 2 types of quiche excellent reviews from all meeting participants. they did forget to bring a fruit platter luckily i had ordered enough other food that it wasn't that big of a deal, but still not the best way to make an impression. the delivery was also quite early about 15 20 minutes before scheduled deliver time earlier is always better than late, however with hot food, it creates a challenge...food was nicely prepped though. i would likely order from them again, but will certainly be double checking the order upon arrival and will stress delivery time.","admiration, neutral, approval","[INST] A customer left us a 3-star review: 'had them cater an event food was very good, 2 types of quiche excellent reviews from all meeting participants. they did forget to bring a fruit platter luckily i had ordered enough other food that it wasn't that big of a deal, but still not the best way to make an impression. the delivery was also quite early about 15 20 minutes before scheduled deliver time earlier is always better than late, however with hot food, it creates a challenge...food was nicely prepped though. i would likely order from them again, but will certainly be double checking the order upon arrival and will stress delivery time.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'had them cater an event food was very good, 2 types of quiche excellent reviews from all meeting participants. they did forget to bring a fruit platter luckily i had ordered enough other food that it wasn't that big of a deal, but still not the best way to make an impression. the delivery was also quite early about 15 20 minutes before scheduled deliver time earlier is always better than late, however with hot food, it creates a challenge...food was nicely prepped though. i would likely order from them again, but will certainly be double checking the order upon arrival and will stress delivery time.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Order Verification: Ensure that all orders are accurately checked and verified upon arrival to prevent missing items.

2. Timely Delivery: Maintain a consistent delivery schedule and strive to deliver food closer to the scheduled time, especially for hot food.

3. Communication: Improve communication with customers regarding delivery times and any changes that may occur.

4. Fruit Platter: Ensure that fruit platters are included in the delivery as ordered, or provide an option for customers to opt-out if they feel it's unnecessary."
3,"I came with the ladies to sit around and relax until a few others were ready to join us for the next leg of our epic day.\n\nI ordered the pistachio latte as a blended drink as it was a rather hot day. It was decent, tasted like having a decent pistachio ice cream. The size was about a 16oz cup and since I got almond milk it was almost $6 for a beverage and I'm not sure if it was good enough to warrant that. \n\nI wanted some sort of sweet but the selection was sparse to honey toast, one kind of cake in the display and a few french macarons so I passed. \n\nThe place is pretty cute though and it's open late in a area where there isn't many late night spots. I'll probably try other items off the menu and re evaluate how I feel about this place. First impressions was just A-OK.","i came with the ladies to sit around and relax until a few others were ready to join us for the next leg of our epic day. n ni ordered the pistachio latte as a blended drink as it was a rather hot day. it was decent, tasted like having a decent pistachio ice cream. the size was about a 16oz cup and since i got almond milk it was almost 6 for a beverage and i'm not sure if it was good enough to warrant that. n ni wanted some sort of sweet but the selection was sparse to honey toast, one kind of cake in the display and a few french macarons so i passed. n nthe place is pretty cute though and it's open late in a area where there isn't many late night spots. i'll probably try other items off the menu and re evaluate how i feel about this place. first impressions was just a ok.","confusion, approval, admiration","[INST] A customer left us a 3-star review: 'i came with the ladies to sit around and relax until a few others were ready to join us for the next leg of our epic day. n ni ordered the pistachio latte as a blended drink as it was a rather hot day. it was decent, tasted like having a decent pistachio ice cream. the size was about a 16oz cup and since i got almond milk it was almost 6 for a beverage and i'm not sure if it was good enough to warrant that. n ni wanted some sort of sweet but the selection was sparse to honey toast, one kind of cake in the display and a few french macarons so i passed. n nthe place is pretty cute though and it's open late in a area where there isn't many late night spots. i'll probably try other items off the menu and re evaluate how i feel about this place. first impressions was just a ok.' The customer feels confusion, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i came with the ladies to sit around and relax until a few others were ready to join us for the next leg of our epic day. n ni ordered the pistachio latte as a blended drink as it was a rather hot day. it was decent, tasted like having a decent pistachio ice cream. the size was about a 16oz cup and since i got almond milk it was almost 6 for a beverage and i'm not sure if it was good enough to warrant that. n ni wanted some sort of sweet but the selection was sparse to honey toast, one kind of cake in the display and a few french macarons so i passed. n nthe place is pretty cute though and it's open late in a area where there isn't many late night spots. i'll probably try other items off the menu and re evaluate how i feel about this place. first impressions was just a ok.' The customer feels confusion, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Offer a wider variety of food options, particularly sweet items, to cater to different tastes and dietary preferences.

2. Review the pricing of blended drinks, especially when using alternative milk, to ensure they are competitively priced and offer good value for money.

3. Consider offering a smaller size option for beverages, especially on hot days, to provide a more affordable choice for customers.

4. Improve communication with customers about the menu, so they are aware of the available options and can make informed decisions about their order."
3,"the three star yelp average review is correct.\n\npizza quality differs every time i go there. it's either very good or very bad and nothing in between.\n\nhipster servers somes care, sometimes don't. cross your fingers before you venture to brick.","the three star yelp average review is correct. n npizza quality differs every time i go there. it's either very good or very bad and nothing in between. n nhipster servers somes care, sometimes don't. cross your fingers before you venture to brick.","approval, neutral, optimism","[INST] A customer left us a 3-star review: 'the three star yelp average review is correct. n npizza quality differs every time i go there. it's either very good or very bad and nothing in between. n nhipster servers somes care, sometimes don't. cross your fingers before you venture to brick.' The customer feels approval, neutral, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the three star yelp average review is correct. n npizza quality differs every time i go there. it's either very good or very bad and nothing in between. n nhipster servers somes care, sometimes don't. cross your fingers before you venture to brick.' The customer feels approval, neutral, optimism. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistency: Strive to maintain a consistent level of quality in our pizzas, ensuring that every visit provides a positive dining experience.

2. Staff Training: Enhance server training to ensure a more consistent level of service, with a focus on maintaining a welcoming and attentive demeanor.

3. Feedback Mechanism: Implement a feedback system to gather customer insights and address any issues promptly, helping to improve overall service quality."
3,"Lots of stuff and fun to explore, but I asked a guy if they had any #10 percussion caps for black powder.  He just shrugged and said \""don't think so\"" and went about putting a sticker on a shooting bench.  He was young and I assume he doesn't care about customer service.  Had a great experience at the gun counter though.  Spoke with a very nice guy named Jon, very nice and knowledgable.  I overheard him talking to a young couple about gun safety and what a good stater gun is.  He was great!","lots of stuff and fun to explore, but i asked a guy if they had any 10 percussion caps for black powder. he just shrugged and said don't think so and went about putting a sticker on a shooting bench. he was young and i assume he doesn't care about customer service. had a great experience at the gun counter though. spoke with a very nice guy named jon, very nice and knowledgable. i overheard him talking to a young couple about gun safety and what a good stater gun is. he was great!","admiration, amusement, joy","[INST] A customer left us a 3-star review: 'lots of stuff and fun to explore, but i asked a guy if they had any 10 percussion caps for black powder. he just shrugged and said don't think so and went about putting a sticker on a shooting bench. he was young and i assume he doesn't care about customer service. had a great experience at the gun counter though. spoke with a very nice guy named jon, very nice and knowledgable. i overheard him talking to a young couple about gun safety and what a good stater gun is. he was great!' The customer feels admiration, amusement, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'lots of stuff and fun to explore, but i asked a guy if they had any 10 percussion caps for black powder. he just shrugged and said don't think so and went about putting a sticker on a shooting bench. he was young and i assume he doesn't care about customer service. had a great experience at the gun counter though. spoke with a very nice guy named jon, very nice and knowledgable. i overheard him talking to a young couple about gun safety and what a good stater gun is. he was great!' The customer feels admiration, amusement, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, it would be beneficial to:

1. Provide better training for staff members on customer service skills, emphasizing the importance of addressing customer inquiries promptly and courteously.

2. Ensure that all staff members are knowledgeable about the store's inventory, so they can accurately answer customer questions.

3. Encourage staff to ask if they can assist customers, even if they appear to be browsing or engaged in other activities.

4. Consider designating a specific staff member or area for handling specific types of inquiries, such as ammunition, to ensure that customers receive consistent, high-quality service."
3,"Paris Las Vegas Hotel is conveniently located in the heart of the Strip. It is next to the hotel \""Belliz\"" and \""Aladdin\"" and across from the \""Bellagio\"". This 34-story building, repeating the historic hotel \""De Ville\"" in Paris in France. On the hotel Paris Las Vegas features original designs Parisian attractions, including a 50-story half-scale copy of the Eiffel Tower, Arc de Triomphe, the Louvre and the Paris Opera House.\n    Rooms at the Paris Las Vegas are elegantly furnished and decorated in a European style. Rooms are furnished in a European style with rich fabrics and marble bathrooms, with a separate shower and bathtub. The rooms comfortable spacious wardrobe and all that should be in the room 4-star hotel. \n    This hotel Paris Las Vegas - bars, restaurants, banquet and meeting rooms, an outdoor pool, fitness center, spa, 33 elevators, room service. The hotel Paris Las Vegas you can get acquainted with the atmosphere of Paris. The complex vast territory for the games. You can visit the Eiffel Tower and watch the city from above. The hotel arranged theater performances and shows. It also has three halls, clubs and bars. Shoppers will be able to give vent to in shops in a typical Parisian boulevard. The hotel has a business center. The two churches are wedding ceremony.\nMust visit thing is their Eiffel Tower restaurants, but it's sweet shop isn't that good","paris las vegas hotel is conveniently located in the heart of the strip. it is next to the hotel belliz and aladdin and across from the bellagio . this 34 story building, repeating the historic hotel de ville in paris in france. on the hotel paris las vegas features original designs parisian attractions, including a 50 story half scale copy of the eiffel tower, arc de triomphe, the louvre and the paris opera house. n rooms at the paris las vegas are elegantly furnished and decorated in a european style. rooms are furnished in a european style with rich fabrics and marble bathrooms, with a separate shower and bathtub. the rooms comfortable spacious wardrobe and all that should be in the room 4 star hotel. n this hotel paris las vegas bars, restaurants, banquet and meeting rooms, an outdoor pool, fitness center, spa, 33 elevators, room service. the hotel paris las vegas you can get acquainted with the atmosphere of paris. the complex vast territory for the games. you can visit the eiffel tower and watch the city from above. the hotel arranged theater performances and shows. it also has three halls, clubs and bars. shoppers will be able to give vent to in shops in a typical parisian boulevard. the hotel has a business center. the two churches are wedding ceremony. nmust visit thing is their eiffel tower restaurants, but it's sweet shop isn't that good","neutral, approval, admiration","[INST] A customer left us a 3-star review: 'paris las vegas hotel is conveniently located in the heart of the strip. it is next to the hotel belliz and aladdin and across from the bellagio . this 34 story building, repeating the historic hotel de ville in paris in france. on the hotel paris las vegas features original designs parisian attractions, including a 50 story half scale copy of the eiffel tower, arc de triomphe, the louvre and the paris opera house. n rooms at the paris las vegas are elegantly furnished and decorated in a european style. rooms are furnished in a european style with rich fabrics and marble bathrooms, with a separate shower and bathtub. the rooms comfortable spacious wardrobe and all that should be in the room 4 star hotel. n this hotel paris las vegas bars, restaurants, banquet and meeting rooms, an outdoor pool, fitness center, spa, 33 elevators, room service. the hotel paris las vegas you can get acquainted with the atmosphere of paris. the complex vast territory for the games. you can visit the eiffel tower and watch the city from above. the hotel arranged theater performances and shows. it also has three halls, clubs and bars. shoppers will be able to give vent to in shops in a typical parisian boulevard. the hotel has a business center. the two churches are wedding ceremony. nmust visit thing is their eiffel tower restaurants, but it's sweet shop isn't that good' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'paris las vegas hotel is conveniently located in the heart of the strip. it is next to the hotel belliz and aladdin and across from the bellagio . this 34 story building, repeating the historic hotel de ville in paris in france. on the hotel paris las vegas features original designs parisian attractions, including a 50 story half scale copy of the eiffel tower, arc de triomphe, the louvre and the paris opera house. n rooms at the paris las vegas are elegantly furnished and decorated in a european style. rooms are furnished in a european style with rich fabrics and marble bathrooms, with a separate shower and bathtub. the rooms comfortable spacious wardrobe and all that should be in the room 4 star hotel. n this hotel paris las vegas bars, restaurants, banquet and meeting rooms, an outdoor pool, fitness center, spa, 33 elevators, room service. the hotel paris las vegas you can get acquainted with the atmosphere of paris. the complex vast territory for the games. you can visit the eiffel tower and watch the city from above. the hotel arranged theater performances and shows. it also has three halls, clubs and bars. shoppers will be able to give vent to in shops in a typical parisian boulevard. the hotel has a business center. the two churches are wedding ceremony. nmust visit thing is their eiffel tower restaurants, but it's sweet shop isn't that good' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Paris Las Vegas, consider the following suggestions:

1. Enhance the quality of the sweet shop to meet customer expectations. This could involve improving the selection, quality, and presentation of the items offered.

2. Offer personalized recommendations for the sweet shop based on the customer's preferences, if known. This could be done through a loyalty program or by asking for feedback during their stay.

3. Consider offering special promotions or discounts for the Eiffel Tower restaurants to encourage repeat visits and enhance the overall dining experience."
3,"This is a fairly new place.  It's charming and homey.  The restaurant has been very clean both times we visited.  Both times there we sat at the bar, and drinks were made well, however we did not eat.  They do not have beer on tap and carry no craft beers, although one of the owners days that will change soon.  They have a nice bar, however the bar top is not as wife as the foot step on the bottom of the bar, making sitting at the bar rather uncomfortable.  They do have a game room in the back with pool tables, foosball and darts.  They also have a back patio with corn hole and horseshoes.  Being new, the service is a little slow and they don't seen to have enough staff, but maybe that was the time of day we went there each time.  We will definitely go back and try their barbeque.","this is a fairly new place. it's charming and homey. the restaurant has been very clean both times we visited. both times there we sat at the bar, and drinks were made well, however we did not eat. they do not have beer on tap and carry no craft beers, although one of the owners days that will change soon. they have a nice bar, however the bar top is not as wife as the foot step on the bottom of the bar, making sitting at the bar rather uncomfortable. they do have a game room in the back with pool tables, foosball and darts. they also have a back patio with corn hole and horseshoes. being new, the service is a little slow and they don't seen to have enough staff, but maybe that was the time of day we went there each time. we will definitely go back and try their barbeque.","neutral, disapproval, admiration","[INST] A customer left us a 3-star review: 'this is a fairly new place. it's charming and homey. the restaurant has been very clean both times we visited. both times there we sat at the bar, and drinks were made well, however we did not eat. they do not have beer on tap and carry no craft beers, although one of the owners days that will change soon. they have a nice bar, however the bar top is not as wife as the foot step on the bottom of the bar, making sitting at the bar rather uncomfortable. they do have a game room in the back with pool tables, foosball and darts. they also have a back patio with corn hole and horseshoes. being new, the service is a little slow and they don't seen to have enough staff, but maybe that was the time of day we went there each time. we will definitely go back and try their barbeque.' The customer feels neutral, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this is a fairly new place. it's charming and homey. the restaurant has been very clean both times we visited. both times there we sat at the bar, and drinks were made well, however we did not eat. they do not have beer on tap and carry no craft beers, although one of the owners days that will change soon. they have a nice bar, however the bar top is not as wife as the foot step on the bottom of the bar, making sitting at the bar rather uncomfortable. they do have a game room in the back with pool tables, foosball and darts. they also have a back patio with corn hole and horseshoes. being new, the service is a little slow and they don't seen to have enough staff, but maybe that was the time of day we went there each time. we will definitely go back and try their barbeque.' The customer feels neutral, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Address the comfort issue at the bar by either replacing the bar top or adding anti-fatigue mats to make sitting more comfortable.

2. Expand the beer selection, especially craft beers, to cater to a wider audience and meet the expectation of having beer on tap.

3. Increase staffing levels, particularly during peak hours, to ensure prompt service and a more enjoyable dining experience.

4. Encourage the customer to try the barbeque menu on their next visit, emphasizing the quality and variety of options available."
3,"Eh-ish. \n\nI will say this - most of their food was good, but in my opinion, it was very overpriced for a reason unknown to me. I think sometimes it's because it's closer to the strip?? We paid almost $200. That's a lot of money in my opinion. I have a hard time with it because I can get just as good Indian food in a 100% comparable location nearby.\n\nWe came here on Friday night with some friends. We had 4 dishes, 2 appetizers and 5 drinks total. \n\nWe had  -\n\n3 beers\n1 wine\n1 Martini\nStuffed mushroom - Very weird for me. It was a very blunt taste of curry, yogurt and a uncooked mushroom that was breaded.\nSaag Paneer - Very good\nShrimp Tikka Masala - Sauce was very tasty and rich. \nLamb Rogan Josh - The sauce was okay. I felt they used a little too much curry and it over powered the dish with that and nutmeg.\nChicken Mukhani - We actually don't think this was the right dish. It came out and the sauce didn't taste like it normally would for chicken mukhani. It was a bit thinner and not thick like butter chicken typically is. \nLamb Vindaloo - good flavor, nice and tender meat. \n\nOverall - the service was not good. It took us over an hour to get all of our food. Mainly because the waiter was not coming around to ask if we were ready to order. It was not busy, maybe 5-6 tables total. On Friday nights at 7, it's packed at a lot of places. So, that could be a sign if they're not busy. \nAgain, the food was good - not amazing for a pricier menu. The location and the building itself does not call for higher prices. Neither does the service.","eh ish. n ni will say this most of their food was good, but in my opinion, it was very overpriced for a reason unknown to me. i think sometimes it's because it's closer to the strip?? we paid almost 200. that's a lot of money in my opinion. i have a hard time with it because i can get just as good indian food in a 100 comparable location nearby. n nwe came here on friday night with some friends. we had 4 dishes, 2 appetizers and 5 drinks total. n nwe had n n3 beers n1 wine n1 martini nstuffed mushroom very weird for me. it was a very blunt taste of curry, yogurt and a uncooked mushroom that was breaded. nsaag paneer very good nshrimp tikka masala sauce was very tasty and rich. nlamb rogan josh the sauce was okay. i felt they used a little too much curry and it over powered the dish with that and nutmeg. nchicken mukhani we actually don't think this was the right dish. it came out and the sauce didn't taste like it normally would for chicken mukhani. it was a bit thinner and not thick like butter chicken typically is. nlamb vindaloo good flavor, nice and tender meat. n noverall the service was not good. it took us over an hour to get all of our food. mainly because the waiter was not coming around to ask if we were ready to order. it was not busy, maybe 5 6 tables total. on friday nights at 7, it's packed at a lot of places. so, that could be a sign if they're not busy. nagain, the food was good not amazing for a pricier menu. the location and the building itself does not call for higher prices. neither does the service.","confusion, neutral, approval","[INST] A customer left us a 3-star review: 'eh ish. n ni will say this most of their food was good, but in my opinion, it was very overpriced for a reason unknown to me. i think sometimes it's because it's closer to the strip?? we paid almost 200. that's a lot of money in my opinion. i have a hard time with it because i can get just as good indian food in a 100 comparable location nearby. n nwe came here on friday night with some friends. we had 4 dishes, 2 appetizers and 5 drinks total. n nwe had n n3 beers n1 wine n1 martini nstuffed mushroom very weird for me. it was a very blunt taste of curry, yogurt and a uncooked mushroom that was breaded. nsaag paneer very good nshrimp tikka masala sauce was very tasty and rich. nlamb rogan josh the sauce was okay. i felt they used a little too much curry and it over powered the dish with that and nutmeg. nchicken mukhani we actually don't think this was the right dish. it came out and the sauce didn't taste like it normally would for chicken mukhani. it was a bit thinner and not thick like butter chicken typically is. nlamb vindaloo good flavor, nice and tender meat. n noverall the service was not good. it took us over an hour to get all of our food. mainly because the waiter was not coming around to ask if we were ready to order. it was not busy, maybe 5 6 tables total. on friday nights at 7, it's packed at a lot of places. so, that could be a sign if they're not busy. nagain, the food was good not amazing for a pricier menu. the location and the building itself does not call for higher prices. neither does the service.' The customer feels confusion, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'eh ish. n ni will say this most of their food was good, but in my opinion, it was very overpriced for a reason unknown to me. i think sometimes it's because it's closer to the strip?? we paid almost 200. that's a lot of money in my opinion. i have a hard time with it because i can get just as good indian food in a 100 comparable location nearby. n nwe came here on friday night with some friends. we had 4 dishes, 2 appetizers and 5 drinks total. n nwe had n n3 beers n1 wine n1 martini nstuffed mushroom very weird for me. it was a very blunt taste of curry, yogurt and a uncooked mushroom that was breaded. nsaag paneer very good nshrimp tikka masala sauce was very tasty and rich. nlamb rogan josh the sauce was okay. i felt they used a little too much curry and it over powered the dish with that and nutmeg. nchicken mukhani we actually don't think this was the right dish. it came out and the sauce didn't taste like it normally would for chicken mukhani. it was a bit thinner and not thick like butter chicken typically is. nlamb vindaloo good flavor, nice and tender meat. n noverall the service was not good. it took us over an hour to get all of our food. mainly because the waiter was not coming around to ask if we were ready to order. it was not busy, maybe 5 6 tables total. on friday nights at 7, it's packed at a lot of places. so, that could be a sign if they're not busy. nagain, the food was good not amazing for a pricier menu. the location and the building itself does not call for higher prices. neither does the service.' The customer feels confusion, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Pricing: Review the pricing structure to ensure it is competitive and justifiable, especially in relation to the location.

2. Food Quality and Taste: Ensure consistency in the taste and quality of dishes, particularly those with unique combinations like the stuffed mushroom. Consider getting feedback from customers about specific dishes they found unsatisfactory.

3. Service: Improve the speed and efficiency of service, especially during busy periods. Train staff to regularly check on tables, take orders promptly, and manage expectations about wait times."
3,"Benihana meets Disneyland at this wildly popular club-like restaurant. Large bar, loud music (you must politely yell to carry a conversation), lots of tables, and lots of special table grill combos with Benihana-chef theatrics entertaining diners. Were those fireworks or just fire at those tables? I was bit concerned but relaxed after each was followed by laughs and silly screams. If you like to people-watch, this is a good spot for guys and dolls. And, if you're into silicone and restylane (read: implants and lip enhancers), there are lots to be had. \r\n\r\nOh yes, the food. It's good - your standard Japanese cooked and raw fare. I was impressed that they served mu by the glass.","benihana meets disneyland at this wildly popular club like restaurant. large bar, loud music you must politely yell to carry a conversation , lots of tables, and lots of special table grill combos with benihana chef theatrics entertaining diners. were those fireworks or just fire at those tables? i was bit concerned but relaxed after each was followed by laughs and silly screams. if you like to people watch, this is a good spot for guys and dolls. and, if you're into silicone and restylane read implants and lip enhancers , there are lots to be had. r n r noh yes, the food. it's good your standard japanese cooked and raw fare. i was impressed that they served mu by the glass.","approval, curiosity, joy","[INST] A customer left us a 3-star review: 'benihana meets disneyland at this wildly popular club like restaurant. large bar, loud music you must politely yell to carry a conversation , lots of tables, and lots of special table grill combos with benihana chef theatrics entertaining diners. were those fireworks or just fire at those tables? i was bit concerned but relaxed after each was followed by laughs and silly screams. if you like to people watch, this is a good spot for guys and dolls. and, if you're into silicone and restylane read implants and lip enhancers , there are lots to be had. r n r noh yes, the food. it's good your standard japanese cooked and raw fare. i was impressed that they served mu by the glass.' The customer feels approval, curiosity, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'benihana meets disneyland at this wildly popular club like restaurant. large bar, loud music you must politely yell to carry a conversation , lots of tables, and lots of special table grill combos with benihana chef theatrics entertaining diners. were those fireworks or just fire at those tables? i was bit concerned but relaxed after each was followed by laughs and silly screams. if you like to people watch, this is a good spot for guys and dolls. and, if you're into silicone and restylane read implants and lip enhancers , there are lots to be had. r n r noh yes, the food. it's good your standard japanese cooked and raw fare. i was impressed that they served mu by the glass.' The customer feels approval, curiosity, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Address safety concerns: While the theatrics and atmosphere are part of the unique experience at our restaurant, it's essential to ensure that our guests feel safe. We can review our safety procedures and make adjustments as necessary to alleviate any concerns about potential fire hazards.

2. Improve acoustics: To facilitate better communication between guests, we can look into improving the acoustics in the restaurant. This could involve adjusting the layout, adding sound-absorbing materials, or lowering the volume of the music."
3,"Very clean flavors.  The tuna was seared to perfection.  It was subtly seasoned and had really great flavors.  What I didn't like was the slaw.  It was mediocre at best.  The shortribs with chipotle mash was yummy!!!  Thought it was something I can make at home myself, the tuna, on the otherhand, I couldn't.  \n\nThis was a great option when you want something casually nice but don't want to walk too far (if you're in the Central Strip).","very clean flavors. the tuna was seared to perfection. it was subtly seasoned and had really great flavors. what i didn't like was the slaw. it was mediocre at best. the shortribs with chipotle mash was yummy!!! thought it was something i can make at home myself, the tuna, on the otherhand, i couldn't. n nthis was a great option when you want something casually nice but don't want to walk too far if you're in the central strip .","admiration, disapproval, disappointment","[INST] A customer left us a 3-star review: 'very clean flavors. the tuna was seared to perfection. it was subtly seasoned and had really great flavors. what i didn't like was the slaw. it was mediocre at best. the shortribs with chipotle mash was yummy!!! thought it was something i can make at home myself, the tuna, on the otherhand, i couldn't. n nthis was a great option when you want something casually nice but don't want to walk too far if you're in the central strip .' The customer feels admiration, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'very clean flavors. the tuna was seared to perfection. it was subtly seasoned and had really great flavors. what i didn't like was the slaw. it was mediocre at best. the shortribs with chipotle mash was yummy!!! thought it was something i can make at home myself, the tuna, on the otherhand, i couldn't. n nthis was a great option when you want something casually nice but don't want to walk too far if you're in the central strip .' The customer feels admiration, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve the slaw: The customer expressed dissatisfaction with the slaw, suggesting it was mediocre. We could consider enhancing the recipe, using fresher ingredients, or offering a variety of slaw options to cater to different tastes.

2. Maintain the quality of the tuna: The customer appreciated the tuna being seared to perfection and having great flavors. To ensure consistency, we should continue to prioritize the quality of our tuna dishes, ensuring they remain unique and difficult for customers to replicate at home."
3,"The bread is pretty good. The Italian bake was too watery for my taste. The meat balls were decent and the sausage was ok. A fairly inexpensive meal and you get what you pay for. The crayons and paper tablecloth are a nice touch, nothing better than a paper cut at dinner.","the bread is pretty good. the italian bake was too watery for my taste. the meat balls were decent and the sausage was ok. a fairly inexpensive meal and you get what you pay for. the crayons and paper tablecloth are a nice touch, nothing better than a paper cut at dinner.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'the bread is pretty good. the italian bake was too watery for my taste. the meat balls were decent and the sausage was ok. a fairly inexpensive meal and you get what you pay for. the crayons and paper tablecloth are a nice touch, nothing better than a paper cut at dinner.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the bread is pretty good. the italian bake was too watery for my taste. the meat balls were decent and the sausage was ok. a fairly inexpensive meal and you get what you pay for. the crayons and paper tablecloth are a nice touch, nothing better than a paper cut at dinner.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on enhancing the Italian bake recipe to make it less watery, potentially by adjusting the ingredients or cooking method. Additionally, we could consider offering a wider variety of sauces for the meatballs and sausage to cater to different tastes. Lastly, ensuring the cleanliness of our table settings, particularly the paper tablecloths, would help prevent any potential accidents caused by crayons."
3,"The food is tasty, but I had a few issues.\n\nThe apps were a duo of sashimi and bacon and eggs (pork bell, 5 minute egg).  Both dishes were fantastic - and nice portion sizes, so we were off to a great start.\n\nBut then...the cod had a bone in it. *Gasp* Some people might think it's being snobby -- but for the price ($28), the chefs know better, and it's an elementary mistake.  It's not TGIFs or Cheescake Factory, but a place with $20-30 entrees in a city where Primanti's is king.\n\nWorse yet, my surf and turf (crabcake and NY strip steak) was cold.  Cooked to medium rare, but it was cold when it came out.  It clearly was sitting at the pass too long.  For the first time in my life, I sent a dish back (dude, $32 you better get it right!) - and it wasn't a newly fired entree -- but the same one just heated up more!  And so the meat was no longer medium rare -- and it was still only lukewarm.  Disappointing.\n\nSo basically, we had two dishes we wanted to send back -- we didn't send the cod because I had already sent the surf/turf back -and didn't want to be that table.  Oh well.\n\nSo we skipped desert.  A shame, because the food was otherwise good, we had excellent service, and a nice atmosphere.  We might consider coming back, but will probably try other places first.","the food is tasty, but i had a few issues. n nthe apps were a duo of sashimi and bacon and eggs pork bell, 5 minute egg . both dishes were fantastic and nice portion sizes, so we were off to a great start. n nbut then...the cod had a bone in it. gasp some people might think it's being snobby but for the price 28 , the chefs know better, and it's an elementary mistake. it's not tgifs or cheescake factory, but a place with 20 30 entrees in a city where primanti's is king. n nworse yet, my surf and turf crabcake and ny strip steak was cold. cooked to medium rare, but it was cold when it came out. it clearly was sitting at the pass too long. for the first time in my life, i sent a dish back dude, 32 you better get it right! and it wasn't a newly fired entree but the same one just heated up more! and so the meat was no longer medium rare and it was still only lukewarm. disappointing. n nso basically, we had two dishes we wanted to send back we didn't send the cod because i had already sent the surf turf back and didn't want to be that table. oh well. n nso we skipped desert. a shame, because the food was otherwise good, we had excellent service, and a nice atmosphere. we might consider coming back, but will probably try other places first.","neutral, admiration, disapproval","[INST] A customer left us a 3-star review: 'the food is tasty, but i had a few issues. n nthe apps were a duo of sashimi and bacon and eggs pork bell, 5 minute egg . both dishes were fantastic and nice portion sizes, so we were off to a great start. n nbut then...the cod had a bone in it. gasp some people might think it's being snobby but for the price 28 , the chefs know better, and it's an elementary mistake. it's not tgifs or cheescake factory, but a place with 20 30 entrees in a city where primanti's is king. n nworse yet, my surf and turf crabcake and ny strip steak was cold. cooked to medium rare, but it was cold when it came out. it clearly was sitting at the pass too long. for the first time in my life, i sent a dish back dude, 32 you better get it right! and it wasn't a newly fired entree but the same one just heated up more! and so the meat was no longer medium rare and it was still only lukewarm. disappointing. n nso basically, we had two dishes we wanted to send back we didn't send the cod because i had already sent the surf turf back and didn't want to be that table. oh well. n nso we skipped desert. a shame, because the food was otherwise good, we had excellent service, and a nice atmosphere. we might consider coming back, but will probably try other places first.' The customer feels neutral, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the food is tasty, but i had a few issues. n nthe apps were a duo of sashimi and bacon and eggs pork bell, 5 minute egg . both dishes were fantastic and nice portion sizes, so we were off to a great start. n nbut then...the cod had a bone in it. gasp some people might think it's being snobby but for the price 28 , the chefs know better, and it's an elementary mistake. it's not tgifs or cheescake factory, but a place with 20 30 entrees in a city where primanti's is king. n nworse yet, my surf and turf crabcake and ny strip steak was cold. cooked to medium rare, but it was cold when it came out. it clearly was sitting at the pass too long. for the first time in my life, i sent a dish back dude, 32 you better get it right! and it wasn't a newly fired entree but the same one just heated up more! and so the meat was no longer medium rare and it was still only lukewarm. disappointing. n nso basically, we had two dishes we wanted to send back we didn't send the cod because i had already sent the surf turf back and didn't want to be that table. oh well. n nso we skipped desert. a shame, because the food was otherwise good, we had excellent service, and a nice atmosphere. we might consider coming back, but will probably try other places first.' The customer feels neutral, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps can be taken:

1. Address the bone issue in the cod: Ensure that all fish dishes are properly deboned to avoid such incidents. This is especially important for high-priced dishes as the customer expects a higher level of quality.

2. Improve temperature control: Ensure that hot dishes are served hot and cold dishes are served cold. This can be achieved by monitoring the temperature of dishes before they leave the kitchen and improving the speed of service to minimize waiting times.

3. Train staff on handling customer complaints: The customer felt uncomfortable sending the dish back, which suggests a lack of confidence in the staff's ability to handle complaints."
3,"Whoa, look at all those drums! The space really opens up as soon as you walk in the drum department. They even have a lamp rotating different colors on their mountain of drum sets...gives off the concert feel, I guess. \n\nIf you are into drums, you can be set free to play on every set they have as long as it's 5 minutes if others are waiting, which when I went there wasn't anyone around so my husband could play to his heart's content. There are lots of bongos and other instruments too so if your kid is at that age that he or she needs to pick an instrument, take them here to have them try them all out. Seriously, it's better than a hands on museum!!\n\nI also checked out the violin section. Decent prices, especially if you are shopping for a used one. \n\nLike others mentioned, customer service is lacking. I spent the first 30 minutes hanging out without any acknowledgement, however, when all you want to do is play, you don't need anyone interrupting. \n\nOthers said their stuff is more expensive than competitors, but they have signs all over the place saying, \""The guaranteed lowest price!\"" Also, they may have concerts or something every once and a while since the middle of the showroom has a giant stage with rows of seats facing it.","whoa, look at all those drums! the space really opens up as soon as you walk in the drum department. they even have a lamp rotating different colors on their mountain of drum sets...gives off the concert feel, i guess. n nif you are into drums, you can be set free to play on every set they have as long as it's 5 minutes if others are waiting, which when i went there wasn't anyone around so my husband could play to his heart's content. there are lots of bongos and other instruments too so if your kid is at that age that he or she needs to pick an instrument, take them here to have them try them all out. seriously, it's better than a hands on museum!! n ni also checked out the violin section. decent prices, especially if you are shopping for a used one. n nlike others mentioned, customer service is lacking. i spent the first 30 minutes hanging out without any acknowledgement, however, when all you want to do is play, you don't need anyone interrupting. n nothers said their stuff is more expensive than competitors, but they have signs all over the place saying, the guaranteed lowest price! also, they may have concerts or something every once and a while since the middle of the showroom has a giant stage with rows of seats facing it.","neutral, approval, excitement","[INST] A customer left us a 3-star review: 'whoa, look at all those drums! the space really opens up as soon as you walk in the drum department. they even have a lamp rotating different colors on their mountain of drum sets...gives off the concert feel, i guess. n nif you are into drums, you can be set free to play on every set they have as long as it's 5 minutes if others are waiting, which when i went there wasn't anyone around so my husband could play to his heart's content. there are lots of bongos and other instruments too so if your kid is at that age that he or she needs to pick an instrument, take them here to have them try them all out. seriously, it's better than a hands on museum!! n ni also checked out the violin section. decent prices, especially if you are shopping for a used one. n nlike others mentioned, customer service is lacking. i spent the first 30 minutes hanging out without any acknowledgement, however, when all you want to do is play, you don't need anyone interrupting. n nothers said their stuff is more expensive than competitors, but they have signs all over the place saying, the guaranteed lowest price! also, they may have concerts or something every once and a while since the middle of the showroom has a giant stage with rows of seats facing it.' The customer feels neutral, approval, excitement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'whoa, look at all those drums! the space really opens up as soon as you walk in the drum department. they even have a lamp rotating different colors on their mountain of drum sets...gives off the concert feel, i guess. n nif you are into drums, you can be set free to play on every set they have as long as it's 5 minutes if others are waiting, which when i went there wasn't anyone around so my husband could play to his heart's content. there are lots of bongos and other instruments too so if your kid is at that age that he or she needs to pick an instrument, take them here to have them try them all out. seriously, it's better than a hands on museum!! n ni also checked out the violin section. decent prices, especially if you are shopping for a used one. n nlike others mentioned, customer service is lacking. i spent the first 30 minutes hanging out without any acknowledgement, however, when all you want to do is play, you don't need anyone interrupting. n nothers said their stuff is more expensive than competitors, but they have signs all over the place saying, the guaranteed lowest price! also, they may have concerts or something every once and a while since the middle of the showroom has a giant stage with rows of seats facing it.' The customer feels neutral, approval, excitement. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Improve customer service: Train staff to acknowledge customers promptly upon entry and offer assistance if needed.

2. Enhance communication: Make sure customers are aware of any concerts or events happening in the store, as this may affect their experience.

3. Address pricing concerns: Ensure that the prices of items are competitive and clearly displayed, and follow through on the ""guaranteed lowest price"" claim.

4. Provide clear signage: Make it easy for customers to find the different sections of the store, such as the drum department and violin section."
3,"I am going to be the party-pooper here and say that my visit was only so-so. My brother and I both ordered here and neither of us finished our meals. Maybe... we just weren't that hungry.\n\nWith that said, maybe I just don't know good (real) Asian food when I have it in my mouth? This could be the case... or my brother and I both got bad batches. After all, we did stumble in about 15 minutes before they were closing (which generally doesn't make the cooks happy).\n\nThe owner however was super nice. Actually, absurdly nice. He had a demeanor that had us both walking out going... \""could that guy be any more calm?\"" Seriously though, I've never met someone so peaceful. \n\nSeeing as how we had never been there the owner also whipped out a little picture book with all the stuff they serve. It was nice for us two un-cultered folks.\n\nWith all this said, would I go again? Not really unless I was right there and someone else wanted to go.","i am going to be the party pooper here and say that my visit was only so so. my brother and i both ordered here and neither of us finished our meals. maybe... we just weren't that hungry. n nwith that said, maybe i just don't know good real asian food when i have it in my mouth? this could be the case... or my brother and i both got bad batches. after all, we did stumble in about 15 minutes before they were closing which generally doesn't make the cooks happy . n nthe owner however was super nice. actually, absurdly nice. he had a demeanor that had us both walking out going... could that guy be any more calm? seriously though, i've never met someone so peaceful. n nseeing as how we had never been there the owner also whipped out a little picture book with all the stuff they serve. it was nice for us two un cultered folks. n nwith all this said, would i go again? not really unless i was right there and someone else wanted to go.","disappointment, confusion, admiration","[INST] A customer left us a 3-star review: 'i am going to be the party pooper here and say that my visit was only so so. my brother and i both ordered here and neither of us finished our meals. maybe... we just weren't that hungry. n nwith that said, maybe i just don't know good real asian food when i have it in my mouth? this could be the case... or my brother and i both got bad batches. after all, we did stumble in about 15 minutes before they were closing which generally doesn't make the cooks happy . n nthe owner however was super nice. actually, absurdly nice. he had a demeanor that had us both walking out going... could that guy be any more calm? seriously though, i've never met someone so peaceful. n nseeing as how we had never been there the owner also whipped out a little picture book with all the stuff they serve. it was nice for us two un cultered folks. n nwith all this said, would i go again? not really unless i was right there and someone else wanted to go.' The customer feels disappointment, confusion, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i am going to be the party pooper here and say that my visit was only so so. my brother and i both ordered here and neither of us finished our meals. maybe... we just weren't that hungry. n nwith that said, maybe i just don't know good real asian food when i have it in my mouth? this could be the case... or my brother and i both got bad batches. after all, we did stumble in about 15 minutes before they were closing which generally doesn't make the cooks happy . n nthe owner however was super nice. actually, absurdly nice. he had a demeanor that had us both walking out going... could that guy be any more calm? seriously though, i've never met someone so peaceful. n nseeing as how we had never been there the owner also whipped out a little picture book with all the stuff they serve. it was nice for us two un cultered folks. n nwith all this said, would i go again? not really unless i was right there and someone else wanted to go.' The customer feels disappointment, confusion, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Consistency in food quality: Ensure that all meals are prepared consistently, regardless of the time before closing. This could involve better communication with kitchen staff or implementing a quality control check.

2. Address food preferences: Offer options for customers who may not be familiar with certain dishes or cuisines. This could include providing descriptions of dishes, recommendations based on taste preferences, or offering samples.

3. Improve timing: To avoid rushing orders near closing time, consider adjusting the restaurant's hours or increasing staff during busy periods."
2,"Note: I judge Vietnamese places on four things: pho, spring rolls, peanut dipping sauce and avocado shakes. \n\nVietnam Grille just didn't impress me on any level. For such a highly regarded Vietnamese joint, I expected a lot more. The spring rolls were on the the smaller side. While the fillings were fresh, they were missing something. The peanut sauce was overly sweet and not that peanuty. The pho was severely over spiced and much too fragrant. The star anise was an overpowering flavor in the broth. The pieces of flank steak weren't the beautifully, paper thin slices that I've had at every other Vietnamese place. The tendon was undercooked and too chewy... Definitely not my fave. The avocado smoothie was no where to be found on the menu... One of the things I love about Vietnamese food is how much food you get for the price. I thought that Vietnam Grille's prices were on the higher end of what I'm accustomed to seeing. \n\nThe positives... The service was fine and the parking was plentiful. \n\nNeedless to say, I'll be continuing my search for my go-to Vietnamese joint in Charlotte.","note i judge vietnamese places on four things pho, spring rolls, peanut dipping sauce and avocado shakes. n nvietnam grille just didn't impress me on any level. for such a highly regarded vietnamese joint, i expected a lot more. the spring rolls were on the the smaller side. while the fillings were fresh, they were missing something. the peanut sauce was overly sweet and not that peanuty. the pho was severely over spiced and much too fragrant. the star anise was an overpowering flavor in the broth. the pieces of flank steak weren't the beautifully, paper thin slices that i've had at every other vietnamese place. the tendon was undercooked and too chewy... definitely not my fave. the avocado smoothie was no where to be found on the menu... one of the things i love about vietnamese food is how much food you get for the price. i thought that vietnam grille's prices were on the higher end of what i'm accustomed to seeing. n nthe positives... the service was fine and the parking was plentiful. n nneedless to say, i'll be continuing my search for my go to vietnamese joint in charlotte.","neutral, disapproval, disappointment","[INST] A customer left us a 2-star review: 'note i judge vietnamese places on four things pho, spring rolls, peanut dipping sauce and avocado shakes. n nvietnam grille just didn't impress me on any level. for such a highly regarded vietnamese joint, i expected a lot more. the spring rolls were on the the smaller side. while the fillings were fresh, they were missing something. the peanut sauce was overly sweet and not that peanuty. the pho was severely over spiced and much too fragrant. the star anise was an overpowering flavor in the broth. the pieces of flank steak weren't the beautifully, paper thin slices that i've had at every other vietnamese place. the tendon was undercooked and too chewy... definitely not my fave. the avocado smoothie was no where to be found on the menu... one of the things i love about vietnamese food is how much food you get for the price. i thought that vietnam grille's prices were on the higher end of what i'm accustomed to seeing. n nthe positives... the service was fine and the parking was plentiful. n nneedless to say, i'll be continuing my search for my go to vietnamese joint in charlotte.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'note i judge vietnamese places on four things pho, spring rolls, peanut dipping sauce and avocado shakes. n nvietnam grille just didn't impress me on any level. for such a highly regarded vietnamese joint, i expected a lot more. the spring rolls were on the the smaller side. while the fillings were fresh, they were missing something. the peanut sauce was overly sweet and not that peanuty. the pho was severely over spiced and much too fragrant. the star anise was an overpowering flavor in the broth. the pieces of flank steak weren't the beautifully, paper thin slices that i've had at every other vietnamese place. the tendon was undercooked and too chewy... definitely not my fave. the avocado smoothie was no where to be found on the menu... one of the things i love about vietnamese food is how much food you get for the price. i thought that vietnam grille's prices were on the higher end of what i'm accustomed to seeing. n nthe positives... the service was fine and the parking was plentiful. n nneedless to say, i'll be continuing my search for my go to vietnamese joint in charlotte.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Vietnam Grille, we can focus on the following areas:

1. Adjust the seasoning of the Pho to make it less overly spiced and fragrant, while ensuring the broth retains its authentic flavor.
2. Improve the quality and consistency of the spring rolls by increasing their size, enhancing the fillings, and finding a balance in the seasoning.
3. Revise the peanut dipping sauce recipe to make it more peanutty and less sweet.
4. Ensure the flank steak is sliced paper-thin and tender, and the tendon is properly cooked to avoid being too chewy."
2,"Man, this place is not a good venue for the over 21 crowd to enjoy a concert. This place has absolutely nothing special about it at all, except some good bands occasionally and a decent patio. My first experience here is when I turned 21 and saw Phunk Junkeez and others, oh wait I didnt get to see them because I got kicked out! Security here sucks, they are big dumb a-holes. I was kicked out shortly after turning 21 for supposedly giving drinks to minors and being drunk. The supposed minors were not even with me and my friends got kicked out also for drinking, which they weren't. I admit I was a lil tipsy, but the bouncers were jerkoffs and didnt believe I was 21 even though they were staring at my id. Oh well that was awhile ago and I have went back reluctantly since then. I saw atmosphere last May, we had to park a mile away over the bridge(lame) and wait in a longass line to get in. Take my shoes off??what? Am I a terrorist now? Give me a break. Anyhow, the bar's drinks are AWFUL and way expensive for the quantity and quality. The show was good though, sound isn't too bad. Why can't they have a few tables and a little decor in the main stage area? I feel like it's a concert in the street. I guess it's so they can pack as many people in, so classiness is not in the agenda. This place is more suited for the under 21 crowd, I guess I just like a lil comfort while enjoying music now, not the moshing type anymore, I'm old, haha.","man, this place is not a good venue for the over 21 crowd to enjoy a concert. this place has absolutely nothing special about it at all, except some good bands occasionally and a decent patio. my first experience here is when i turned 21 and saw phunk junkeez and others, oh wait i didnt get to see them because i got kicked out! security here sucks, they are big dumb a holes. i was kicked out shortly after turning 21 for supposedly giving drinks to minors and being drunk. the supposed minors were not even with me and my friends got kicked out also for drinking, which they weren't. i admit i was a lil tipsy, but the bouncers were jerkoffs and didnt believe i was 21 even though they were staring at my id. oh well that was awhile ago and i have went back reluctantly since then. i saw atmosphere last may, we had to park a mile away over the bridge lame and wait in a longass line to get in. take my shoes off??what? am i a terrorist now? give me a break. anyhow, the bar's drinks are awful and way expensive for the quantity and quality. the show was good though, sound isn't too bad. why can't they have a few tables and a little decor in the main stage area? i feel like it's a concert in the street. i guess it's so they can pack as many people in, so classiness is not in the agenda. this place is more suited for the under 21 crowd, i guess i just like a lil comfort while enjoying music now, not the moshing type anymore, i'm old, haha.","disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'man, this place is not a good venue for the over 21 crowd to enjoy a concert. this place has absolutely nothing special about it at all, except some good bands occasionally and a decent patio. my first experience here is when i turned 21 and saw phunk junkeez and others, oh wait i didnt get to see them because i got kicked out! security here sucks, they are big dumb a holes. i was kicked out shortly after turning 21 for supposedly giving drinks to minors and being drunk. the supposed minors were not even with me and my friends got kicked out also for drinking, which they weren't. i admit i was a lil tipsy, but the bouncers were jerkoffs and didnt believe i was 21 even though they were staring at my id. oh well that was awhile ago and i have went back reluctantly since then. i saw atmosphere last may, we had to park a mile away over the bridge lame and wait in a longass line to get in. take my shoes off??what? am i a terrorist now? give me a break. anyhow, the bar's drinks are awful and way expensive for the quantity and quality. the show was good though, sound isn't too bad. why can't they have a few tables and a little decor in the main stage area? i feel like it's a concert in the street. i guess it's so they can pack as many people in, so classiness is not in the agenda. this place is more suited for the under 21 crowd, i guess i just like a lil comfort while enjoying music now, not the moshing type anymore, i'm old, haha.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'man, this place is not a good venue for the over 21 crowd to enjoy a concert. this place has absolutely nothing special about it at all, except some good bands occasionally and a decent patio. my first experience here is when i turned 21 and saw phunk junkeez and others, oh wait i didnt get to see them because i got kicked out! security here sucks, they are big dumb a holes. i was kicked out shortly after turning 21 for supposedly giving drinks to minors and being drunk. the supposed minors were not even with me and my friends got kicked out also for drinking, which they weren't. i admit i was a lil tipsy, but the bouncers were jerkoffs and didnt believe i was 21 even though they were staring at my id. oh well that was awhile ago and i have went back reluctantly since then. i saw atmosphere last may, we had to park a mile away over the bridge lame and wait in a longass line to get in. take my shoes off??what? am i a terrorist now? give me a break. anyhow, the bar's drinks are awful and way expensive for the quantity and quality. the show was good though, sound isn't too bad. why can't they have a few tables and a little decor in the main stage area? i feel like it's a concert in the street. i guess it's so they can pack as many people in, so classiness is not in the agenda. this place is more suited for the under 21 crowd, i guess i just like a lil comfort while enjoying music now, not the moshing type anymore, i'm old, haha.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Improve ID verification process: Ensure that security personnel are properly trained to verify IDs accurately and respectfully. This will help prevent incidents like the one mentioned in the review.

2. Address parking and line issues: Provide better parking options and streamline the entry process to reduce wait times.

3. Enhance venue decor and comfort: Add more tables, seating, and decorative elements to create a more comfortable and classy atmosphere, especially for the over 21 crowd.

4. Review drink prices and quality: Improve the quality and affordability of drinks offered at the venue."
2,"Yell at me, call me names, beat me up, just PLEASE PLEASE PLEASE don't make me go back to Saddle Ranch!!  Ick from beginning to end.  \n\nI made the mistake of bringing a couple out of town buyers here last night, a Monday mind you, thinking it would be fun and kitchy.  You know, they could watch a couple lushes get on the bull and made fools of themselves and fall off, rustic cowboy atmosphere, good enough for entertaining out of towners anyways.\n\nOh how wrong was I??  Just my luck it was their 1 year anniversary party and the placed was packed.  And packed with the worst kind of people.  It looked like a Real World casting call had thrown up all over the bar.  Skanky, underage girls literally falling over chairs, and being annoyingly in the way all the time.  Oh, and I'm pretty sure that all the steroids ever injected in AZ were in that bar too.  And get this, they were all wearing crystals on their shirts...puke.\n\nIt took FOREVER to get served at the bar which we obviously didn't stay at long because my clients wanted to get the hell out of there ASAP.\n\nThe only reason in gets any stars at all is because I cannot entirely turn my back on any place that serves cotton candy.  That would be the 5 year old in me : )","yell at me, call me names, beat me up, just please please please don't make me go back to saddle ranch!! ick from beginning to end. n ni made the mistake of bringing a couple out of town buyers here last night, a monday mind you, thinking it would be fun and kitchy. you know, they could watch a couple lushes get on the bull and made fools of themselves and fall off, rustic cowboy atmosphere, good enough for entertaining out of towners anyways. n noh how wrong was i?? just my luck it was their 1 year anniversary party and the placed was packed. and packed with the worst kind of people. it looked like a real world casting call had thrown up all over the bar. skanky, underage girls literally falling over chairs, and being annoyingly in the way all the time. oh, and i'm pretty sure that all the steroids ever injected in az were in that bar too. and get this, they were all wearing crystals on their shirts...puke. n nit took forever to get served at the bar which we obviously didn't stay at long because my clients wanted to get the hell out of there asap. n nthe only reason in gets any stars at all is because i cannot entirely turn my back on any place that serves cotton candy. that would be the 5 year old in me","disappointment, annoyance, neutral","[INST] A customer left us a 2-star review: 'yell at me, call me names, beat me up, just please please please don't make me go back to saddle ranch!! ick from beginning to end. n ni made the mistake of bringing a couple out of town buyers here last night, a monday mind you, thinking it would be fun and kitchy. you know, they could watch a couple lushes get on the bull and made fools of themselves and fall off, rustic cowboy atmosphere, good enough for entertaining out of towners anyways. n noh how wrong was i?? just my luck it was their 1 year anniversary party and the placed was packed. and packed with the worst kind of people. it looked like a real world casting call had thrown up all over the bar. skanky, underage girls literally falling over chairs, and being annoyingly in the way all the time. oh, and i'm pretty sure that all the steroids ever injected in az were in that bar too. and get this, they were all wearing crystals on their shirts...puke. n nit took forever to get served at the bar which we obviously didn't stay at long because my clients wanted to get the hell out of there asap. n nthe only reason in gets any stars at all is because i cannot entirely turn my back on any place that serves cotton candy. that would be the 5 year old in me' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'yell at me, call me names, beat me up, just please please please don't make me go back to saddle ranch!! ick from beginning to end. n ni made the mistake of bringing a couple out of town buyers here last night, a monday mind you, thinking it would be fun and kitchy. you know, they could watch a couple lushes get on the bull and made fools of themselves and fall off, rustic cowboy atmosphere, good enough for entertaining out of towners anyways. n noh how wrong was i?? just my luck it was their 1 year anniversary party and the placed was packed. and packed with the worst kind of people. it looked like a real world casting call had thrown up all over the bar. skanky, underage girls literally falling over chairs, and being annoyingly in the way all the time. oh, and i'm pretty sure that all the steroids ever injected in az were in that bar too. and get this, they were all wearing crystals on their shirts...puke. n nit took forever to get served at the bar which we obviously didn't stay at long because my clients wanted to get the hell out of there asap. n nthe only reason in gets any stars at all is because i cannot entirely turn my back on any place that serves cotton candy. that would be the 5 year old in me' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on several key areas:

1. Staff Training: Ensure our staff is trained to provide friendly, respectful, and professional service to all customers, especially during busy periods.

2. Crowd Management: Implement measures to manage the crowd effectively, especially during peak hours. This could include better seating arrangements, more staff on duty, or even limiting the number of patrons during certain times.

3. Atmosphere: Work on creating a more welcoming and less chaotic atmosphere, particularly for special occasions like anniversaries. This could involve improving the decor, music, or even the type of clientele attracted to the venue."
2,"This restaurant I give it a 2 star, its a real nice place small and cozy and very clean!!!! They serve there food in big white elegant plates. The food is ok not the best.","this restaurant i give it a 2 star, its a real nice place small and cozy and very clean!!!! they serve there food in big white elegant plates. the food is ok not the best.","admiration, approval, disapproval","[INST] A customer left us a 2-star review: 'this restaurant i give it a 2 star, its a real nice place small and cozy and very clean!!!! they serve there food in big white elegant plates. the food is ok not the best.' The customer feels admiration, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this restaurant i give it a 2 star, its a real nice place small and cozy and very clean!!!! they serve there food in big white elegant plates. the food is ok not the best.' The customer feels admiration, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially increase their rating, we could focus on enhancing the food quality and consistency. Here are some specific suggestions:

1. Improve Food Quality: Investigate the feedback about the food being ""ok, not the best."" This could involve adjusting recipes, sourcing higher-quality ingredients, or bringing in a new chef to provide fresh perspectives.

2. Consistency: Ensure that every dish served meets the same high standards. This might involve additional staff training, quality control measures, or a more rigorous food preparation process.

3. Personalization: Consider offering customization options for dishes, as this can help cater to individual tastes and preferences."
2,"Ay naku - Santo Nino...where are you? This place needs your help.\n\nI swear I will do an eternity of novenas just so they can get rid of the grease on their food.\n\nI was there several days ago and ordered their pork adobo. For the first time in my entire life I cringed over pork adobo. Me, cringing over pork adobo? what what what?!\n\nThe layer of grease on it was...wow. For me to say it was so greasy I couldn't eat it is really saying something. I swear, even their plain rice  had a greasy feeling in my mouth. The flavor of everything was wonderful, but uggh...the grease. THE GREASE!!!\n\nI want to go back. I really do. But the grease stops me everytime.","ay naku santo nino...where are you? this place needs your help. n ni swear i will do an eternity of novenas just so they can get rid of the grease on their food. n ni was there several days ago and ordered their pork adobo. for the first time in my entire life i cringed over pork adobo. me, cringing over pork adobo? what what what?! n nthe layer of grease on it was...wow. for me to say it was so greasy i couldn't eat it is really saying something. i swear, even their plain rice had a greasy feeling in my mouth. the flavor of everything was wonderful, but uggh...the grease. the grease!!! n ni want to go back. i really do. but the grease stops me everytime.","surprise, neutral, curiosity","[INST] A customer left us a 2-star review: 'ay naku santo nino...where are you? this place needs your help. n ni swear i will do an eternity of novenas just so they can get rid of the grease on their food. n ni was there several days ago and ordered their pork adobo. for the first time in my entire life i cringed over pork adobo. me, cringing over pork adobo? what what what?! n nthe layer of grease on it was...wow. for me to say it was so greasy i couldn't eat it is really saying something. i swear, even their plain rice had a greasy feeling in my mouth. the flavor of everything was wonderful, but uggh...the grease. the grease!!! n ni want to go back. i really do. but the grease stops me everytime.' The customer feels surprise, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'ay naku santo nino...where are you? this place needs your help. n ni swear i will do an eternity of novenas just so they can get rid of the grease on their food. n ni was there several days ago and ordered their pork adobo. for the first time in my entire life i cringed over pork adobo. me, cringing over pork adobo? what what what?! n nthe layer of grease on it was...wow. for me to say it was so greasy i couldn't eat it is really saying something. i swear, even their plain rice had a greasy feeling in my mouth. the flavor of everything was wonderful, but uggh...the grease. the grease!!! n ni want to go back. i really do. but the grease stops me everytime.' The customer feels surprise, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on reducing the excessive grease in our dishes, particularly in the pork adobo. This can be achieved by adjusting the cooking process to ensure proper draining and less oil absorption. Additionally, we can offer a side of freshly cooked, non-greasy rice to accompany the meal. We should also consider communicating these changes to the customer to show our commitment to their feedback and satisfaction."
2,"We went in for lunch and were the only customers. Bollocks.  Never a good sign.  \n\nThe were some hits and some misses.  We took the recommendations of the sushi chef.  After all, they should know best!  Hmmmm, not the case.  \n\nThe crab/mango salad was boring.  The hamachi was fresh but once again, lacked any pizzazz.  The crispy fried chicken was yummy (but that's a hard one to mess up).  My sake sangria was a disappointment.  It had a cough syrup sort of flavor.  \n\nThe prices were high.  Luckily we had a groupon.  \n\nService was great.  Everyone was very friendly and nice.  Restaurant was clean.  Very strange that they have a long bar with stools facing the wall.  Who wants to dine staring at a blank wall?\n\nBottom line - you may get some A-OK food with nice service, but you can defniitely find better Sushi/Hawaiin fusion for cheaper elsewhere.","we went in for lunch and were the only customers. bollocks. never a good sign. n nthe were some hits and some misses. we took the recommendations of the sushi chef. after all, they should know best! hmmmm, not the case. n nthe crab mango salad was boring. the hamachi was fresh but once again, lacked any pizzazz. the crispy fried chicken was yummy but that's a hard one to mess up . my sake sangria was a disappointment. it had a cough syrup sort of flavor. n nthe prices were high. luckily we had a groupon. n nservice was great. everyone was very friendly and nice. restaurant was clean. very strange that they have a long bar with stools facing the wall. who wants to dine staring at a blank wall? n nbottom line you may get some a ok food with nice service, but you can defniitely find better sushi hawaiin fusion for cheaper elsewhere.","disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'we went in for lunch and were the only customers. bollocks. never a good sign. n nthe were some hits and some misses. we took the recommendations of the sushi chef. after all, they should know best! hmmmm, not the case. n nthe crab mango salad was boring. the hamachi was fresh but once again, lacked any pizzazz. the crispy fried chicken was yummy but that's a hard one to mess up . my sake sangria was a disappointment. it had a cough syrup sort of flavor. n nthe prices were high. luckily we had a groupon. n nservice was great. everyone was very friendly and nice. restaurant was clean. very strange that they have a long bar with stools facing the wall. who wants to dine staring at a blank wall? n nbottom line you may get some a ok food with nice service, but you can defniitely find better sushi hawaiin fusion for cheaper elsewhere.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'we went in for lunch and were the only customers. bollocks. never a good sign. n nthe were some hits and some misses. we took the recommendations of the sushi chef. after all, they should know best! hmmmm, not the case. n nthe crab mango salad was boring. the hamachi was fresh but once again, lacked any pizzazz. the crispy fried chicken was yummy but that's a hard one to mess up . my sake sangria was a disappointment. it had a cough syrup sort of flavor. n nthe prices were high. luckily we had a groupon. n nservice was great. everyone was very friendly and nice. restaurant was clean. very strange that they have a long bar with stools facing the wall. who wants to dine staring at a blank wall? n nbottom line you may get some a ok food with nice service, but you can defniitely find better sushi hawaiin fusion for cheaper elsewhere.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality and Presentation: The customer felt that some dishes lacked flavor and pizzazz. We could consider improving the recipes or presentation of these dishes to make them more appealing.

2. Sushi Chef's Recommendations: The customer took the chef's recommendations but felt they were not accurate. We could provide more detailed explanations of dishes or offer a variety of options to cater to different tastes.

3. Beverage Offerings: The customer was disappointed with the sake sangria, describing it as having a cough syrup flavor."
2,"Almond torte cake is way too overhyped.  I ordered one after seeing an article on Huffington Post so with a description like that who wouldn't want to try it!?  It's a diabetics worst nightmare, sugar overload. The filling in the middle had a bland taste, nothing special about it. Maybe it's because I ordered the cake and had it shipped to MD that it tasted bad.  People raving about this cake should try middle eastern or Greek bakeries! I gave a two because they have great customer service when emailing back.","almond torte cake is way too overhyped. i ordered one after seeing an article on huffington post so with a description like that who wouldn't want to try it!? it's a diabetics worst nightmare, sugar overload. the filling in the middle had a bland taste, nothing special about it. maybe it's because i ordered the cake and had it shipped to md that it tasted bad. people raving about this cake should try middle eastern or greek bakeries! i gave a two because they have great customer service when emailing back.","disappointment, disapproval, neutral","[INST] A customer left us a 2-star review: 'almond torte cake is way too overhyped. i ordered one after seeing an article on huffington post so with a description like that who wouldn't want to try it!? it's a diabetics worst nightmare, sugar overload. the filling in the middle had a bland taste, nothing special about it. maybe it's because i ordered the cake and had it shipped to md that it tasted bad. people raving about this cake should try middle eastern or greek bakeries! i gave a two because they have great customer service when emailing back.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'almond torte cake is way too overhyped. i ordered one after seeing an article on huffington post so with a description like that who wouldn't want to try it!? it's a diabetics worst nightmare, sugar overload. the filling in the middle had a bland taste, nothing special about it. maybe it's because i ordered the cake and had it shipped to md that it tasted bad. people raving about this cake should try middle eastern or greek bakeries! i gave a two because they have great customer service when emailing back.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the specific issue: Acknowledge the customer's feedback about the taste of the almond torte cake, particularly the sugar overload and bland filling. Offer a solution, such as adjusting the recipe or providing an option for a lower-sugar version of the cake.

2. Apologize for the shipping experience: Apologize for the shipping issues that may have affected the taste of the cake. Offer a complimentary shipping upgrade or a discount on future orders to make up for the inconvenience."
2,"Decent cover charge but a huge clusterfuck. There's no waiting around at this club. If you're caught standing still by the bouncers, they'll waive their LED flashlight on your ass to keep things moving. The DJs probably get wasted too because toward the end of the night, it sounded like stop n'play mixing between songs with no cohesive mixing skills whatsoever. I expected more from such a hyped up Vegas hotspot.","decent cover charge but a huge clusterfuck. there's no waiting around at this club. if you're caught standing still by the bouncers, they'll waive their led flashlight on your ass to keep things moving. the djs probably get wasted too because toward the end of the night, it sounded like stop n'play mixing between songs with no cohesive mixing skills whatsoever. i expected more from such a hyped up vegas hotspot.","neutral, annoyance, disappointment","[INST] A customer left us a 2-star review: 'decent cover charge but a huge clusterfuck. there's no waiting around at this club. if you're caught standing still by the bouncers, they'll waive their led flashlight on your ass to keep things moving. the djs probably get wasted too because toward the end of the night, it sounded like stop n'play mixing between songs with no cohesive mixing skills whatsoever. i expected more from such a hyped up vegas hotspot.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'decent cover charge but a huge clusterfuck. there's no waiting around at this club. if you're caught standing still by the bouncers, they'll waive their led flashlight on your ass to keep things moving. the djs probably get wasted too because toward the end of the night, it sounded like stop n'play mixing between songs with no cohesive mixing skills whatsoever. i expected more from such a hyped up vegas hotspot.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Improve crowd management: Train bouncers to be more considerate and less intrusive when enforcing waiting rules.

2. Enhance DJ performance: Hire professional DJs with better mixing skills to ensure a more cohesive and enjoyable music experience.

3. Address the cover charge: Evaluate the current cover charge and consider offering incentives or improvements in service to justify the cost.

4. Improve overall atmosphere: Enhance the club's ambiance, decor, and lighting to create a more inviting and enjoyable environment."
2,Dick's was in the hotel we stayed in. We stopped by to check out the live music which was actually pretty good. The drinks were good but the bartenders were blah. No personality and not real attentive. The bar was rather empty so I would have expected more interaction. I really wasn't impressed but maybe on a more happening night I would have really loved it. I wouldn't go back even if I was staying in the same hotel.,dick's was in the hotel we stayed in. we stopped by to check out the live music which was actually pretty good. the drinks were good but the bartenders were blah. no personality and not real attentive. the bar was rather empty so i would have expected more interaction. i really wasn't impressed but maybe on a more happening night i would have really loved it. i wouldn't go back even if i was staying in the same hotel.,"disappointment, admiration, disapproval","[INST] A customer left us a 2-star review: 'dick's was in the hotel we stayed in. we stopped by to check out the live music which was actually pretty good. the drinks were good but the bartenders were blah. no personality and not real attentive. the bar was rather empty so i would have expected more interaction. i really wasn't impressed but maybe on a more happening night i would have really loved it. i wouldn't go back even if i was staying in the same hotel.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'dick's was in the hotel we stayed in. we stopped by to check out the live music which was actually pretty good. the drinks were good but the bartenders were blah. no personality and not real attentive. the bar was rather empty so i would have expected more interaction. i really wasn't impressed but maybe on a more happening night i would have really loved it. i wouldn't go back even if i was staying in the same hotel.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at our establishment, we can focus on enhancing the bartender's interaction skills and attentiveness. Here are some specific actions we can take:

1. Train bartenders to engage customers in friendly and personalized conversations, showing genuine interest in their preferences and experiences.

2. Encourage bartenders to be more proactive in checking on customers, offering drink recommendations, and ensuring their glasses are never empty.

3. Increase staffing levels during slower periods to ensure that customers receive the attention they expect, even when the bar is not busy."
2,"Such high hopes, but alas. The look and feel of the place are absolutely charming and bistro-authentic. Appetizers (tartar and dried meats) were adequate at best and fish entrees mixed (one served ice cold). Forty-five minutes between courses,for Pete's sake! Admittedly this was Saturday night, but it did not help to see the fellow who introduced himself as the general manager incessantly texting. Al fresco deck is lovely but the interior was super-hot, to the point that cooks could be overheard complaining. With time they may get this right but a ways to go before fulfilling very promising potential.","such high hopes, but alas. the look and feel of the place are absolutely charming and bistro authentic. appetizers tartar and dried meats were adequate at best and fish entrees mixed one served ice cold . forty five minutes between courses,for pete's sake! admittedly this was saturday night, but it did not help to see the fellow who introduced himself as the general manager incessantly texting. al fresco deck is lovely but the interior was super hot, to the point that cooks could be overheard complaining. with time they may get this right but a ways to go before fulfilling very promising potential.","admiration, disappointment, optimism","[INST] A customer left us a 2-star review: 'such high hopes, but alas. the look and feel of the place are absolutely charming and bistro authentic. appetizers tartar and dried meats were adequate at best and fish entrees mixed one served ice cold . forty five minutes between courses,for pete's sake! admittedly this was saturday night, but it did not help to see the fellow who introduced himself as the general manager incessantly texting. al fresco deck is lovely but the interior was super hot, to the point that cooks could be overheard complaining. with time they may get this right but a ways to go before fulfilling very promising potential.' The customer feels admiration, disappointment, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'such high hopes, but alas. the look and feel of the place are absolutely charming and bistro authentic. appetizers tartar and dried meats were adequate at best and fish entrees mixed one served ice cold . forty five minutes between courses,for pete's sake! admittedly this was saturday night, but it did not help to see the fellow who introduced himself as the general manager incessantly texting. al fresco deck is lovely but the interior was super hot, to the point that cooks could be overheard complaining. with time they may get this right but a ways to go before fulfilling very promising potential.' The customer feels admiration, disappointment, optimism. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Enhance the quality of appetizers, particularly the tartar and dried meats, and ensure consistency in the preparation of fish entrees.

2. Service Speed: Reduce the waiting time between courses, ideally without compromising the quality of the food.

3. Staff Behavior: Encourage staff to prioritize customer service over personal activities during service hours, such as texting.

4. Interior Temperature: Address the issue of the interior being too hot, ensuring a comfortable dining environment for all customers."
2,"A year ago I'd have given them at least four stars.  The ambiance was great, cool decor, food was tasty and reasonable, service was friendly, and the beer selection was really good.  However, I've kinda given up on this place.  For the past YEAR, they've been saying that their kitchen would be open \""soon.\""  For a good month, probably 6 weeks now, they've had a sign up outside that says their kitchen will be open \""Really Soon.\""  Well... a year ain't \""soon\"" folks.  Many times I drove up from old town Scottsdale to go enjoy a few beverages and a good meal there.  But as I said, I've given up on this place.  Not quite sure how they're staying afloat anymore.","a year ago i'd have given them at least four stars. the ambiance was great, cool decor, food was tasty and reasonable, service was friendly, and the beer selection was really good. however, i've kinda given up on this place. for the past year, they've been saying that their kitchen would be open soon. for a good month, probably 6 weeks now, they've had a sign up outside that says their kitchen will be open really soon. well... a year ain't soon folks. many times i drove up from old town scottsdale to go enjoy a few beverages and a good meal there. but as i said, i've given up on this place. not quite sure how they're staying afloat anymore.","admiration, disappointment, neutral","[INST] A customer left us a 2-star review: 'a year ago i'd have given them at least four stars. the ambiance was great, cool decor, food was tasty and reasonable, service was friendly, and the beer selection was really good. however, i've kinda given up on this place. for the past year, they've been saying that their kitchen would be open soon. for a good month, probably 6 weeks now, they've had a sign up outside that says their kitchen will be open really soon. well... a year ain't soon folks. many times i drove up from old town scottsdale to go enjoy a few beverages and a good meal there. but as i said, i've given up on this place. not quite sure how they're staying afloat anymore.' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'a year ago i'd have given them at least four stars. the ambiance was great, cool decor, food was tasty and reasonable, service was friendly, and the beer selection was really good. however, i've kinda given up on this place. for the past year, they've been saying that their kitchen would be open soon. for a good month, probably 6 weeks now, they've had a sign up outside that says their kitchen will be open really soon. well... a year ain't soon folks. many times i drove up from old town scottsdale to go enjoy a few beverages and a good meal there. but as i said, i've given up on this place. not quite sure how they're staying afloat anymore.' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, it would be beneficial to:

1. Address the kitchen delay: Provide a clear timeline for when the kitchen will reopen, and communicate this regularly to customers.

2. Improve communication: Keep customers informed about any changes or delays, and offer alternative options (such as takeout or delivery) if necessary.

3. Enhance the ambiance: Maintain the cool decor and beer selection, but also consider offering additional amenities or events to encourage repeat visits.

4. Prioritize service: Ensure that staff are friendly, attentive, and responsive to customer needs and concerns."
2,Pretty pricey and the food is just o.k. I have eaten there a few times and every time I came away thinking it wasn't worth the money. There are way better options in Pittsburgh,pretty pricey and the food is just o.k. i have eaten there a few times and every time i came away thinking it wasn't worth the money. there are way better options in pittsburgh,"disapproval, neutral, disappointment","[INST] A customer left us a 2-star review: 'pretty pricey and the food is just o.k. i have eaten there a few times and every time i came away thinking it wasn't worth the money. there are way better options in pittsburgh' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'pretty pricey and the food is just o.k. i have eaten there a few times and every time i came away thinking it wasn't worth the money. there are way better options in pittsburgh' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially win them back, consider the following steps:

1. Acknowledge their feedback: Respond to the review, thank them for their feedback, and express your appreciation for their continued patronage.

2. Address their concerns: Acknowledge that the prices may be perceived as high and assure them that you are working to provide value for the cost. You could mention any unique aspects of your restaurant, such as high-quality ingredients, skilled chefs, or a unique dining experience, that justify the price."
2,"Everything was fine except the customer service. My fianc\u00e9 asked for a single scoop cone but wanted 1/2 scoop of one flavor and 1/2 scoop of another flavor. First the girl said she couldn't but then said she was just joking and agreed. She asked what two flavors he wanted and he told her. I'm not sure what happened because she had a half scoop of the first flavor on the cone and then went to grab a new cone. She seemed frustrated and asked the other employee to do it for her. He told her he doesn't do half scoops. She attempted again and ended up with a full scoop. My fianc\u00e9 reminded her that he wanted two half scoops and she said, \""Well you didn't tell me what the second flavor was.\"" He told her again and then ended up with 2 full size scoops. When I told her that he didn't want two, he only wanted 1, she rudely replied, \""Well that's why we don't do half scoops.\"" My fianc\u00e9 paid and then put $2 into the tip jar for the trouble despite her rudeness and she didn't even bother to say thanks, not for the tip or for our business. The management here definitely needs to train the staff better on customer service. I won't go back any time soon.","everything was fine except the customer service. my fianc u00e9 asked for a single scoop cone but wanted 1 2 scoop of one flavor and 1 2 scoop of another flavor. first the girl said she couldn't but then said she was just joking and agreed. she asked what two flavors he wanted and he told her. i'm not sure what happened because she had a half scoop of the first flavor on the cone and then went to grab a new cone. she seemed frustrated and asked the other employee to do it for her. he told her he doesn't do half scoops. she attempted again and ended up with a full scoop. my fianc u00e9 reminded her that he wanted two half scoops and she said, well you didn't tell me what the second flavor was. he told her again and then ended up with 2 full size scoops. when i told her that he didn't want two, he only wanted 1, she rudely replied, well that's why we don't do half scoops. my fianc u00e9 paid and then put 2 into the tip jar for the trouble despite her rudeness and she didn't even bother to say thanks, not for the tip or for our business. the management here definitely needs to train the staff better on customer service. i won't go back any time soon.","neutral, confusion, annoyance","[INST] A customer left us a 2-star review: 'everything was fine except the customer service. my fianc u00e9 asked for a single scoop cone but wanted 1 2 scoop of one flavor and 1 2 scoop of another flavor. first the girl said she couldn't but then said she was just joking and agreed. she asked what two flavors he wanted and he told her. i'm not sure what happened because she had a half scoop of the first flavor on the cone and then went to grab a new cone. she seemed frustrated and asked the other employee to do it for her. he told her he doesn't do half scoops. she attempted again and ended up with a full scoop. my fianc u00e9 reminded her that he wanted two half scoops and she said, well you didn't tell me what the second flavor was. he told her again and then ended up with 2 full size scoops. when i told her that he didn't want two, he only wanted 1, she rudely replied, well that's why we don't do half scoops. my fianc u00e9 paid and then put 2 into the tip jar for the trouble despite her rudeness and she didn't even bother to say thanks, not for the tip or for our business. the management here definitely needs to train the staff better on customer service. i won't go back any time soon.' The customer feels neutral, confusion, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'everything was fine except the customer service. my fianc u00e9 asked for a single scoop cone but wanted 1 2 scoop of one flavor and 1 2 scoop of another flavor. first the girl said she couldn't but then said she was just joking and agreed. she asked what two flavors he wanted and he told her. i'm not sure what happened because she had a half scoop of the first flavor on the cone and then went to grab a new cone. she seemed frustrated and asked the other employee to do it for her. he told her he doesn't do half scoops. she attempted again and ended up with a full scoop. my fianc u00e9 reminded her that he wanted two half scoops and she said, well you didn't tell me what the second flavor was. he told her again and then ended up with 2 full size scoops. when i told her that he didn't want two, he only wanted 1, she rudely replied, well that's why we don't do half scoops. my fianc u00e9 paid and then put 2 into the tip jar for the trouble despite her rudeness and she didn't even bother to say thanks, not for the tip or for our business. the management here definitely needs to train the staff better on customer service. i won't go back any time soon.' The customer feels neutral, confusion, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Train staff on clear communication: Ensure that our staff are trained to listen carefully to customer requests and respond in a clear and concise manner. In this case, the staff member could have clarified the request for two half scoops of different flavors before attempting to fulfill the order.

2. Consistency in policy: If the policy is not to do half scoops, then this should be communicated clearly to customers. In this case, the staff member could have explained the policy to the customer at the outset, rather than attempting to fulfill the request and then becoming frustrated when it proved difficult."
2,"Didn't think that it was all that. The food was a little bland and uninspired, but that seems to be the state of Mexican food here in Vegas... Seriously, do I have to go to Del Taco to get a good chicken taco?","didn't think that it was all that. the food was a little bland and uninspired, but that seems to be the state of mexican food here in vegas... seriously, do i have to go to del taco to get a good chicken taco?","confusion, curiosity, disappointment","[INST] A customer left us a 2-star review: 'didn't think that it was all that. the food was a little bland and uninspired, but that seems to be the state of mexican food here in vegas... seriously, do i have to go to del taco to get a good chicken taco?' The customer feels confusion, curiosity, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'didn't think that it was all that. the food was a little bland and uninspired, but that seems to be the state of mexican food here in vegas... seriously, do i have to go to del taco to get a good chicken taco?' The customer feels confusion, curiosity, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge their feedback: Respond to the review, thanking the customer for their feedback and expressing our appreciation for their visit.

2. Address their concerns: Assure the customer that we value their opinion and are committed to providing a better dining experience. Mention specific actions we will take to improve the taste and variety of our Mexican dishes, such as adjusting seasonings, experimenting with new recipes, or sourcing higher-quality ingredients.

3. Offer a solution: Invite the customer to return and try our improved dishes, offering a complimentary meal or discount as a gesture of goodwill."
2,"**Graphic TMI Alert**\n\nOK, so basically this is a Chipotle type restaurant.  If you aren't familiar with Chipotle, where have you been for the past ten years because it is the greatest place on Earth?!  Burritos/tacos/taco salads.  S.R. is basically the same besides the fact that the food is much worse.  Bad guacamole, bad queso, and gross meats.  The only good things about this place were that it was clean, relatively cheap, and you don't have fiery \""aftermath\""  (Think about that one).   Honestly, I will pay the \""Montezuma's Revenge\"" price for the deliciousness of Chipotle rather than going back here again.  \n\nAll that being said, I still ate my whole burrito and chips & guac.  It was only good because I was starving.  All I'm saying is... Use your cool new smart phone device thingy and type in C-H-I-P-O-T-L-E and drive to that dot instead.  Trust me!   Enjoy :)\n\n-Ian M.","graphic tmi alert n nok, so basically this is a chipotle type restaurant. if you aren't familiar with chipotle, where have you been for the past ten years because it is the greatest place on earth?! burritos tacos taco salads. s.r. is basically the same besides the fact that the food is much worse. bad guacamole, bad queso, and gross meats. the only good things about this place were that it was clean, relatively cheap, and you don't have fiery aftermath think about that one . honestly, i will pay the montezuma's revenge price for the deliciousness of chipotle rather than going back here again. n nall that being said, i still ate my whole burrito and chips guac. it was only good because i was starving. all i'm saying is... use your cool new smart phone device thingy and type in c h i p o t l e and drive to that dot instead. trust me! enjoy n n ian m.","approval, neutral, annoyance","[INST] A customer left us a 2-star review: 'graphic tmi alert n nok, so basically this is a chipotle type restaurant. if you aren't familiar with chipotle, where have you been for the past ten years because it is the greatest place on earth?! burritos tacos taco salads. s.r. is basically the same besides the fact that the food is much worse. bad guacamole, bad queso, and gross meats. the only good things about this place were that it was clean, relatively cheap, and you don't have fiery aftermath think about that one . honestly, i will pay the montezuma's revenge price for the deliciousness of chipotle rather than going back here again. n nall that being said, i still ate my whole burrito and chips guac. it was only good because i was starving. all i'm saying is... use your cool new smart phone device thingy and type in c h i p o t l e and drive to that dot instead. trust me! enjoy n n ian m.' The customer feels approval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'graphic tmi alert n nok, so basically this is a chipotle type restaurant. if you aren't familiar with chipotle, where have you been for the past ten years because it is the greatest place on earth?! burritos tacos taco salads. s.r. is basically the same besides the fact that the food is much worse. bad guacamole, bad queso, and gross meats. the only good things about this place were that it was clean, relatively cheap, and you don't have fiery aftermath think about that one . honestly, i will pay the montezuma's revenge price for the deliciousness of chipotle rather than going back here again. n nall that being said, i still ate my whole burrito and chips guac. it was only good because i was starving. all i'm saying is... use your cool new smart phone device thingy and type in c h i p o t l e and drive to that dot instead. trust me! enjoy n n ian m.' The customer feels approval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the quality of our food, particularly the guacamole, queso, and meats. We could consider sourcing higher-quality ingredients, improving our preparation methods, or even bringing in a chef to consult on menu items. Additionally, we could aim to create a more distinctive dining experience to differentiate ourselves from Chipotle, while still maintaining a clean and relatively affordable environment. Lastly, we could consider addressing the customer's suggestion to improve our food quality by promoting our restaurant as a unique alternative to Chipotle, emphasizing our own strengths and offerings."
2,"Ordered the steak and eggs breakfast at 3AM after clubbing. Ordered over-easy eggs and they came out looking like rubber and way over cooked. The steak was ordered to be medium rare, but was well-done. I guess that's what you get for ordering $7 steak and eggs. \n\nLuckily, I also ordered the chicken soup which was the best thing I had there that morning.","ordered the steak and eggs breakfast at 3am after clubbing. ordered over easy eggs and they came out looking like rubber and way over cooked. the steak was ordered to be medium rare, but was well done. i guess that's what you get for ordering 7 steak and eggs. n nluckily, i also ordered the chicken soup which was the best thing i had there that morning.","disappointment, admiration, neutral","[INST] A customer left us a 2-star review: 'ordered the steak and eggs breakfast at 3am after clubbing. ordered over easy eggs and they came out looking like rubber and way over cooked. the steak was ordered to be medium rare, but was well done. i guess that's what you get for ordering 7 steak and eggs. n nluckily, i also ordered the chicken soup which was the best thing i had there that morning.' The customer feels disappointment, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'ordered the steak and eggs breakfast at 3am after clubbing. ordered over easy eggs and they came out looking like rubber and way over cooked. the steak was ordered to be medium rare, but was well done. i guess that's what you get for ordering 7 steak and eggs. n nluckily, i also ordered the chicken soup which was the best thing i had there that morning.' The customer feels disappointment, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Cooking accuracy: Ensure that orders for eggs and steak are cooked according to the customer's specifications, especially for items like over easy eggs and medium-rare steak.

2. Communication: Improve communication with customers about the kitchen's capabilities and limitations, especially during off-peak hours. This could include providing more detailed information about cooking times and techniques.

3. Consistency: Strive for consistency in the quality of food and service, regardless of the time of day."
2,"Fancy atmosphere but the food is not all that great. Good? Yeah.\nSpecial?  Not really.  \nTrendy?  You bet. \nTamari  is Overhyped in my opinion, it highlights all the \""sexy\""food trends but doesn't really make a niche for itself","fancy atmosphere but the food is not all that great. good? yeah. nspecial? not really. ntrendy? you bet. ntamari is overhyped in my opinion, it highlights all the sexy food trends but doesn't really make a niche for itself","disapproval, approval, neutral","[INST] A customer left us a 2-star review: 'fancy atmosphere but the food is not all that great. good? yeah. nspecial? not really. ntrendy? you bet. ntamari is overhyped in my opinion, it highlights all the sexy food trends but doesn't really make a niche for itself' The customer feels disapproval, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'fancy atmosphere but the food is not all that great. good? yeah. nspecial? not really. ntrendy? you bet. ntamari is overhyped in my opinion, it highlights all the sexy food trends but doesn't really make a niche for itself' The customer feels disapproval, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your establishment, consider the following steps:

1. Improve the quality of the food: Address the concerns about the food not being great by improving the quality of the dishes. This could involve sourcing better ingredients, refining recipes, or hiring a skilled chef.

2. Offer a unique dining experience: While the customer acknowledges the trendy atmosphere, they don't feel it makes a niche for itself. Consider ways to make the dining experience more unique, such as offering specialty dishes, live music, or themed nights."
2,All desserts are pretty but they have the same taste. Nothing special. I am portuguese descendent and all food here don't look be prepared from scratch. And the servers take a long time to even notice you are waiting for them seating on a table. They are so inpatient. I have been here 4-5 times and I promise don't come back any more. Only cash or debit card.,all desserts are pretty but they have the same taste. nothing special. i am portuguese descendent and all food here don't look be prepared from scratch. and the servers take a long time to even notice you are waiting for them seating on a table. they are so inpatient. i have been here 4 5 times and i promise don't come back any more. only cash or debit card.,"neutral, admiration, approval","[INST] A customer left us a 2-star review: 'all desserts are pretty but they have the same taste. nothing special. i am portuguese descendent and all food here don't look be prepared from scratch. and the servers take a long time to even notice you are waiting for them seating on a table. they are so inpatient. i have been here 4 5 times and i promise don't come back any more. only cash or debit card.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'all desserts are pretty but they have the same taste. nothing special. i am portuguese descendent and all food here don't look be prepared from scratch. and the servers take a long time to even notice you are waiting for them seating on a table. they are so inpatient. i have been here 4 5 times and i promise don't come back any more. only cash or debit card.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Diversify dessert menu: Offer a variety of desserts with unique flavors and textures to cater to different tastes.

2. Authenticity and quality: Ensure that the food preparation process is transparent and that the dishes appear homemade, especially for customers with cultural backgrounds who may have specific expectations.

3. Server training: Train servers to be more attentive and responsive to customers, especially when they are waiting to be seated or served.

4. Speed of service: Improve the speed of service to minimize wait times and enhance the overall dining experience."
2,"Pretty old crowd in here, but all the women here were gorgeous. The drinks were pretty good, but a little expensive, but i'am in phx so i guess i should expect it to be a coastly night. I guess I was jst looking for a place to kick back and relax and I found hat hard to do with the older crowd and all the men in suite's. Maybe I'll try this place on a friday or saturday next time. This was posted on yelp events I didn't see many people taking pictures of the place and didn't feel that I should take a lot of pictures in there last night. I think I took one, and I didn't get a chance to play bouchey ball. bummer.","pretty old crowd in here, but all the women here were gorgeous. the drinks were pretty good, but a little expensive, but i'am in phx so i guess i should expect it to be a coastly night. i guess i was jst looking for a place to kick back and relax and i found hat hard to do with the older crowd and all the men in suite's. maybe i'll try this place on a friday or saturday next time. this was posted on yelp events i didn't see many people taking pictures of the place and didn't feel that i should take a lot of pictures in there last night. i think i took one, and i didn't get a chance to play bouchey ball. bummer.","admiration, disappointment, disapproval","[INST] A customer left us a 2-star review: 'pretty old crowd in here, but all the women here were gorgeous. the drinks were pretty good, but a little expensive, but i'am in phx so i guess i should expect it to be a coastly night. i guess i was jst looking for a place to kick back and relax and i found hat hard to do with the older crowd and all the men in suite's. maybe i'll try this place on a friday or saturday next time. this was posted on yelp events i didn't see many people taking pictures of the place and didn't feel that i should take a lot of pictures in there last night. i think i took one, and i didn't get a chance to play bouchey ball. bummer.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'pretty old crowd in here, but all the women here were gorgeous. the drinks were pretty good, but a little expensive, but i'am in phx so i guess i should expect it to be a coastly night. i guess i was jst looking for a place to kick back and relax and i found hat hard to do with the older crowd and all the men in suite's. maybe i'll try this place on a friday or saturday next time. this was posted on yelp events i didn't see many people taking pictures of the place and didn't feel that i should take a lot of pictures in there last night. i think i took one, and i didn't get a chance to play bouchey ball. bummer.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Attract a more diverse age group to create a more relaxed and inclusive atmosphere.
2. Offer special deals or discounts on weeknights to encourage more customers during the week.
3. Improve the ambiance to encourage more photography and social interaction, such as providing more lighting, decor, or entertainment options.
4. Offer a variety of games or activities, such as bouchey ball, to provide additional entertainment options for customers.
5. Train staff to be more welcoming and attentive to all customers, ensuring that everyone feels comfortable and valued."
2,Not very good.  I had the salmon and the BBQ wasn't very good.  The veggies were supposed to be grilled but didn't appear to be.  My father had the ultimate fajita which included pulled pork.  We've never been to a Mexican restaurant that had that in it.  He was also disappointed with his food.  On the plus side the staff is friendly.,not very good. i had the salmon and the bbq wasn't very good. the veggies were supposed to be grilled but didn't appear to be. my father had the ultimate fajita which included pulled pork. we've never been to a mexican restaurant that had that in it. he was also disappointed with his food. on the plus side the staff is friendly.,"disappointment, disapproval, neutral","[INST] A customer left us a 2-star review: 'not very good. i had the salmon and the bbq wasn't very good. the veggies were supposed to be grilled but didn't appear to be. my father had the ultimate fajita which included pulled pork. we've never been to a mexican restaurant that had that in it. he was also disappointed with his food. on the plus side the staff is friendly.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'not very good. i had the salmon and the bbq wasn't very good. the veggies were supposed to be grilled but didn't appear to be. my father had the ultimate fajita which included pulled pork. we've never been to a mexican restaurant that had that in it. he was also disappointed with his food. on the plus side the staff is friendly.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Food: Ensure that the BBQ and grilled vegetables are cooked properly and to the customer's satisfaction.

2. Menu Accuracy: Clarify the contents of our menu, especially for fusion dishes like the Ultimate Fajita. If pulled pork is not a standard ingredient, we should consider revising the menu or informing customers about potential variations.

3. Food Presentation: Pay attention to the visual appeal of the dishes, as this can greatly impact the customer's perception of the meal."
2,"Ugh.\n\nThe story that I can tell that sums this place up involves a group of us guys roaming in here at 6a (having been up the entire night) and in desperate need of food. They had an \""all you can eat\"" pancake special going on, which at the time sounded fantastic. And then we got the pancakes - these were the driest things ever put together - more absorbent than a Sham-Wow. No amount of fake maple syrup could make these things palatable, which in our state is saying something. \n\nTerrible food. About the only thing that I've found on the menu that's any good is the bagel sandwich.\n\n(If you're wondering why I've gone back, well, it's the only 24-hour restaurant in the NYNY Casino, and sometimes convenience just wins out)","ugh. n nthe story that i can tell that sums this place up involves a group of us guys roaming in here at 6a having been up the entire night and in desperate need of food. they had an all you can eat pancake special going on, which at the time sounded fantastic. and then we got the pancakes these were the driest things ever put together more absorbent than a sham wow. no amount of fake maple syrup could make these things palatable, which in our state is saying something. n nterrible food. about the only thing that i've found on the menu that's any good is the bagel sandwich. n n if you're wondering why i've gone back, well, it's the only 24 hour restaurant in the nyny casino, and sometimes convenience just wins out","admiration, disgust, disappointment","[INST] A customer left us a 2-star review: 'ugh. n nthe story that i can tell that sums this place up involves a group of us guys roaming in here at 6a having been up the entire night and in desperate need of food. they had an all you can eat pancake special going on, which at the time sounded fantastic. and then we got the pancakes these were the driest things ever put together more absorbent than a sham wow. no amount of fake maple syrup could make these things palatable, which in our state is saying something. n nterrible food. about the only thing that i've found on the menu that's any good is the bagel sandwich. n n if you're wondering why i've gone back, well, it's the only 24 hour restaurant in the nyny casino, and sometimes convenience just wins out' The customer feels admiration, disgust, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'ugh. n nthe story that i can tell that sums this place up involves a group of us guys roaming in here at 6a having been up the entire night and in desperate need of food. they had an all you can eat pancake special going on, which at the time sounded fantastic. and then we got the pancakes these were the driest things ever put together more absorbent than a sham wow. no amount of fake maple syrup could make these things palatable, which in our state is saying something. n nterrible food. about the only thing that i've found on the menu that's any good is the bagel sandwich. n n if you're wondering why i've gone back, well, it's the only 24 hour restaurant in the nyny casino, and sometimes convenience just wins out' The customer feels admiration, disgust, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Improve the quality of the pancakes: The customer specifically mentions the pancakes as being unpalatable. Enhancing the recipe, ensuring proper cooking techniques, and using high-quality ingredients could help improve the pancake dish.

2. Offer a wider variety of food options: The customer mentions that the only good item on the menu is the bagel sandwich. Expanding the menu to include more diverse options, especially for late-night diners, may encourage customers to try different dishes and potentially find other favorites."
2,"The stars are for service only as the manager and owner was extremely accommodating and did not charge us for the food we could not eat.. \n\nSo that's the good part but you must be wondering Hope why would you go to a restaurant to not eat food?! Crazy I know, but the food was just that awful we could not force it down ! I ordered a few rolls and asked for cream cheese to be added because I like the creamy taste mixed with flavorful fish .. Keyword is flavorful . This tasted like eating a stick of cream cheese wrapped in rice, nothing else had Any flavor !! \n\nWhen I explained to the manager she tried to say well you added cream cheese and now you're complaining it tastes like cream cheese , fair point if there was nothing else in the roll, however a tiny amount of it should not completely over power everything else, don't blame the poor cream cheese dude, blame your lousy quality tasteless fish! We tried sashimi too and it literally had no taste on its own. \n\nThe pork Gyoza was the only thing that tasted normal .. Speaking of which we asked for spicy mayo and if you have had sushi anywhere you know it's pretty thin and spicy. This was just regular thick globby mayo with probably food coloring as it was not spicy at all! \n\nAlso their drinks were Flat and when I pointed it out I was told that's not possible it was just changed today ! \n\nSeriously you guys with broken taste buds stop leading us astray! Sushi station which is a revolving sushi bar tastes like 20x better than here, we went there after we left here since we only had a few bites each and were still hungry !","the stars are for service only as the manager and owner was extremely accommodating and did not charge us for the food we could not eat.. n nso that's the good part but you must be wondering hope why would you go to a restaurant to not eat food?! crazy i know, but the food was just that awful we could not force it down ! i ordered a few rolls and asked for cream cheese to be added because i like the creamy taste mixed with flavorful fish .. keyword is flavorful . this tasted like eating a stick of cream cheese wrapped in rice, nothing else had any flavor !! n nwhen i explained to the manager she tried to say well you added cream cheese and now you're complaining it tastes like cream cheese , fair point if there was nothing else in the roll, however a tiny amount of it should not completely over power everything else, don't blame the poor cream cheese dude, blame your lousy quality tasteless fish! we tried sashimi too and it literally had no taste on its own. n nthe pork gyoza was the only thing that tasted normal .. speaking of which we asked for spicy mayo and if you have had sushi anywhere you know it's pretty thin and spicy. this was just regular thick globby mayo with probably food coloring as it was not spicy at all! n nalso their drinks were flat and when i pointed it out i was told that's not possible it was just changed today ! n nseriously you guys with broken taste buds stop leading us astray! sushi station which is a revolving sushi bar tastes like 20x better than here, we went there after we left here since we only had a few bites each and were still hungry !","disgust, annoyance, disappointment","[INST] A customer left us a 2-star review: 'the stars are for service only as the manager and owner was extremely accommodating and did not charge us for the food we could not eat.. n nso that's the good part but you must be wondering hope why would you go to a restaurant to not eat food?! crazy i know, but the food was just that awful we could not force it down ! i ordered a few rolls and asked for cream cheese to be added because i like the creamy taste mixed with flavorful fish .. keyword is flavorful . this tasted like eating a stick of cream cheese wrapped in rice, nothing else had any flavor !! n nwhen i explained to the manager she tried to say well you added cream cheese and now you're complaining it tastes like cream cheese , fair point if there was nothing else in the roll, however a tiny amount of it should not completely over power everything else, don't blame the poor cream cheese dude, blame your lousy quality tasteless fish! we tried sashimi too and it literally had no taste on its own. n nthe pork gyoza was the only thing that tasted normal .. speaking of which we asked for spicy mayo and if you have had sushi anywhere you know it's pretty thin and spicy. this was just regular thick globby mayo with probably food coloring as it was not spicy at all! n nalso their drinks were flat and when i pointed it out i was told that's not possible it was just changed today ! n nseriously you guys with broken taste buds stop leading us astray! sushi station which is a revolving sushi bar tastes like 20x better than here, we went there after we left here since we only had a few bites each and were still hungry !' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the stars are for service only as the manager and owner was extremely accommodating and did not charge us for the food we could not eat.. n nso that's the good part but you must be wondering hope why would you go to a restaurant to not eat food?! crazy i know, but the food was just that awful we could not force it down ! i ordered a few rolls and asked for cream cheese to be added because i like the creamy taste mixed with flavorful fish .. keyword is flavorful . this tasted like eating a stick of cream cheese wrapped in rice, nothing else had any flavor !! n nwhen i explained to the manager she tried to say well you added cream cheese and now you're complaining it tastes like cream cheese , fair point if there was nothing else in the roll, however a tiny amount of it should not completely over power everything else, don't blame the poor cream cheese dude, blame your lousy quality tasteless fish! we tried sashimi too and it literally had no taste on its own. n nthe pork gyoza was the only thing that tasted normal .. speaking of which we asked for spicy mayo and if you have had sushi anywhere you know it's pretty thin and spicy. this was just regular thick globby mayo with probably food coloring as it was not spicy at all! n nalso their drinks were flat and when i pointed it out i was told that's not possible it was just changed today ! n nseriously you guys with broken taste buds stop leading us astray! sushi station which is a revolving sushi bar tastes like 20x better than here, we went there after we left here since we only had a few bites each and were still hungry !' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Acknowledge the feedback: Respond to the review, thank the customer for their feedback, and express regret for their dissatisfaction with the food quality.

2. Address the food quality concerns: Investigate the issues raised about the taste and quality of the fish, rolls, and mayo. Consider sourcing higher-quality ingredients, improving food preparation techniques, or consulting with a sushi chef to enhance the flavor profiles of dishes.

3. Improve communication with staff: Train staff to listen actively to customer complaints and respond empathetically. Encourage them to offer solutions and show understanding when customers express dissatisfaction."
2,"Beautiful rooms and views. Room service is awful. The tuna tartare was tasteless and my quesadilla was so burnt I had to send it back. The room also had a number of technical problems that the staff could not solve, such as the tv in the bedroom not functioning. Overall, I wouldn't recommend this hotel.","beautiful rooms and views. room service is awful. the tuna tartare was tasteless and my quesadilla was so burnt i had to send it back. the room also had a number of technical problems that the staff could not solve, such as the tv in the bedroom not functioning. overall, i wouldn't recommend this hotel.","disgust, disapproval, annoyance","[INST] A customer left us a 2-star review: 'beautiful rooms and views. room service is awful. the tuna tartare was tasteless and my quesadilla was so burnt i had to send it back. the room also had a number of technical problems that the staff could not solve, such as the tv in the bedroom not functioning. overall, i wouldn't recommend this hotel.' The customer feels disgust, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'beautiful rooms and views. room service is awful. the tuna tartare was tasteless and my quesadilla was so burnt i had to send it back. the room also had a number of technical problems that the staff could not solve, such as the tv in the bedroom not functioning. overall, i wouldn't recommend this hotel.' The customer feels disgust, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the inconveniences experienced, acknowledging the issues with room service, the tasteless tuna tartare, burnt quesadilla, and technical problems with the TV.

2. Offer a complimentary meal or room service credit to make up for the disappointing dining experience.

3. Assign a dedicated staff member to address the technical issues promptly and ensure they are resolved to the customer's satisfaction.

4. Provide an opportunity for feedback on the specific issues encountered, to help us improve our offerings in the future."
2,"I'm sorry, but I have to say I am not impressed with the AZ Science Center. I bought a family membership, which was pretty expensive, we visited a couple of times, and that was plenty. The exhibits are always the same and kind of boring, except for whatever traveling exhibit they may have, and that costs extra on top of your membership! And I was not at all impressed with the Ripley's exhibit. I can honestly say Ripley's was a rip. Last time we were there, some of the cooler things were broken (like the little bike that goes around in a circle).\n\nOverall, it's probably fine for a one-time visit, but I wouldn't waste money on a membership. It gets old fast.","i'm sorry, but i have to say i am not impressed with the az science center. i bought a family membership, which was pretty expensive, we visited a couple of times, and that was plenty. the exhibits are always the same and kind of boring, except for whatever traveling exhibit they may have, and that costs extra on top of your membership! and i was not at all impressed with the ripley's exhibit. i can honestly say ripley's was a rip. last time we were there, some of the cooler things were broken like the little bike that goes around in a circle . n noverall, it's probably fine for a one time visit, but i wouldn't waste money on a membership. it gets old fast.","disappointment, disapproval, remorse","[INST] A customer left us a 2-star review: 'i'm sorry, but i have to say i am not impressed with the az science center. i bought a family membership, which was pretty expensive, we visited a couple of times, and that was plenty. the exhibits are always the same and kind of boring, except for whatever traveling exhibit they may have, and that costs extra on top of your membership! and i was not at all impressed with the ripley's exhibit. i can honestly say ripley's was a rip. last time we were there, some of the cooler things were broken like the little bike that goes around in a circle . n noverall, it's probably fine for a one time visit, but i wouldn't waste money on a membership. it gets old fast.' The customer feels disappointment, disapproval, remorse. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i'm sorry, but i have to say i am not impressed with the az science center. i bought a family membership, which was pretty expensive, we visited a couple of times, and that was plenty. the exhibits are always the same and kind of boring, except for whatever traveling exhibit they may have, and that costs extra on top of your membership! and i was not at all impressed with the ripley's exhibit. i can honestly say ripley's was a rip. last time we were there, some of the cooler things were broken like the little bike that goes around in a circle . n noverall, it's probably fine for a one time visit, but i wouldn't waste money on a membership. it gets old fast.' The customer feels disappointment, disapproval, remorse. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, consider the following steps:

1. Acknowledge their feedback: Respond to the review, acknowledging their disappointment and expressing gratitude for their feedback.

2. Offer a solution: Offer a complimentary visit or membership extension to provide a fresh experience and encourage them to revisit the center.

3. Address exhibit concerns: Investigate the issues with the exhibits mentioned, such as the broken bike, and ensure they are promptly fixed.

4. Enhance exhibit variety: Consider rotating exhibits more frequently or offering a wider variety of permanent exhibits to keep the experience fresh and engaging."
2,"Having already slated the Edinburgh University Library for its endless spate of construction I approached the newly built Library caf\u00e9 expecting some sort of impressive long awaited result.\n\nReally! Honestly! Is this the best you can do! \n\nA smattering of brightly coloured seating and....well actually there's nothing else, failed to provide any form of long awaited result. \n\nI use the caf\u00e9 because it's the only option when you're milling about the library but other than that I would firmly avoid it. A shambles.","having already slated the edinburgh university library for its endless spate of construction i approached the newly built library caf u00e9 expecting some sort of impressive long awaited result. n nreally! honestly! is this the best you can do! n na smattering of brightly coloured seating and....well actually there's nothing else, failed to provide any form of long awaited result. n ni use the caf u00e9 because it's the only option when you're milling about the library but other than that i would firmly avoid it. a shambles.","neutral, disapproval, disappointment","[INST] A customer left us a 2-star review: 'having already slated the edinburgh university library for its endless spate of construction i approached the newly built library caf u00e9 expecting some sort of impressive long awaited result. n nreally! honestly! is this the best you can do! n na smattering of brightly coloured seating and....well actually there's nothing else, failed to provide any form of long awaited result. n ni use the caf u00e9 because it's the only option when you're milling about the library but other than that i would firmly avoid it. a shambles.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'having already slated the edinburgh university library for its endless spate of construction i approached the newly built library caf u00e9 expecting some sort of impressive long awaited result. n nreally! honestly! is this the best you can do! n na smattering of brightly coloured seating and....well actually there's nothing else, failed to provide any form of long awaited result. n ni use the caf u00e9 because it's the only option when you're milling about the library but other than that i would firmly avoid it. a shambles.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Address the construction concerns: If the ongoing construction is causing inconvenience, we could provide updates on the progress and estimated completion dates. This will help manage customer expectations.

2. Enhance the café offerings: The customer felt that the café lacked substance. We could improve the menu, offer more food options, and potentially improve the quality of the food and beverages.

3. Improve seating and ambiance: The customer mentioned a lack of seating and nothing else in the café."
2,"I just wanted to chime in. I've had this place a few times just to check to see if it has improved any. Trust me, the food is just terrible. When you walk in, you are slammed with the smell of seafood- the taste is even in the food. I think they believe that it's good that the whole place smells like a fish market. \n\nHow can Red Lobster smell less fishy than this place? The rice is dry, tastes like fish, and doesn't have any flavor. The best item on the menu is the jalapeno potatoes, which aren't even oriental.\n\n The to go cups are very small, and you can't get any other size.  People consistently use the tongs & large spoons, then set the handle (which they just touched) directly onto the food, which isn't heated enough to kill any germs.  I don't think it is unsafe, just really terrible. Please avoid this place, they don't deserve to stay open.","i just wanted to chime in. i've had this place a few times just to check to see if it has improved any. trust me, the food is just terrible. when you walk in, you are slammed with the smell of seafood the taste is even in the food. i think they believe that it's good that the whole place smells like a fish market. n nhow can red lobster smell less fishy than this place? the rice is dry, tastes like fish, and doesn't have any flavor. the best item on the menu is the jalapeno potatoes, which aren't even oriental. n n the to go cups are very small, and you can't get any other size. people consistently use the tongs large spoons, then set the handle which they just touched directly onto the food, which isn't heated enough to kill any germs. i don't think it is unsafe, just really terrible. please avoid this place, they don't deserve to stay open.","annoyance, curiosity, disgust","[INST] A customer left us a 2-star review: 'i just wanted to chime in. i've had this place a few times just to check to see if it has improved any. trust me, the food is just terrible. when you walk in, you are slammed with the smell of seafood the taste is even in the food. i think they believe that it's good that the whole place smells like a fish market. n nhow can red lobster smell less fishy than this place? the rice is dry, tastes like fish, and doesn't have any flavor. the best item on the menu is the jalapeno potatoes, which aren't even oriental. n n the to go cups are very small, and you can't get any other size. people consistently use the tongs large spoons, then set the handle which they just touched directly onto the food, which isn't heated enough to kill any germs. i don't think it is unsafe, just really terrible. please avoid this place, they don't deserve to stay open.' The customer feels annoyance, curiosity, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i just wanted to chime in. i've had this place a few times just to check to see if it has improved any. trust me, the food is just terrible. when you walk in, you are slammed with the smell of seafood the taste is even in the food. i think they believe that it's good that the whole place smells like a fish market. n nhow can red lobster smell less fishy than this place? the rice is dry, tastes like fish, and doesn't have any flavor. the best item on the menu is the jalapeno potatoes, which aren't even oriental. n n the to go cups are very small, and you can't get any other size. people consistently use the tongs large spoons, then set the handle which they just touched directly onto the food, which isn't heated enough to kill any germs. i don't think it is unsafe, just really terrible. please avoid this place, they don't deserve to stay open.' The customer feels annoyance, curiosity, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following concerns:

1. Food quality and taste: Improve the quality of ingredients, particularly seafood, to reduce fishy odors and flavors. Enhance the flavor of dishes, especially rice, to make it more appealing. Consider offering a variety of dishes, including non-seafood options, to cater to a wider range of tastes.

2. Cleanliness and hygiene: Ensure that all utensils are properly sanitized and handled with care to minimize the risk of germs. Consider providing disposable utensils or offering a ""sanitized"" option for customers who prefer this."
2,"I never thought I'd fine the words \""Cirgue du Soleil\"", \""sex\"" and \""boring\"" in the same sentence. We've seen many CdS shows in the past and adored \""Love\"" playing just down the street. Zumanity, however, was unlike any show I've seen in the past. This had a far greater emphasis on bawdy comedy than the sublime acrobatics we're accustomed to. The show had it's moments...the man rolling in the ring...the flying little man...but there were far more downs than ups. The comedy bit with the scotch filled falsies was silly. The acrobatic bondage scene had me reaching to check email. The plentiful bare breasts were, in this context, not particularly exciting or even appealing. The plentiful interactions with the up-front audience were painful to watch.\n\nIf you find Ringling Brothers meets Benny Hill an interesting idea, this might be for you. I had trouble staying awake.\n\n1.5 stars.","i never thought i'd fine the words cirgue du soleil , sex and boring in the same sentence. we've seen many cds shows in the past and adored love playing just down the street. zumanity, however, was unlike any show i've seen in the past. this had a far greater emphasis on bawdy comedy than the sublime acrobatics we're accustomed to. the show had it's moments...the man rolling in the ring...the flying little man...but there were far more downs than ups. the comedy bit with the scotch filled falsies was silly. the acrobatic bondage scene had me reaching to check email. the plentiful bare breasts were, in this context, not particularly exciting or even appealing. the plentiful interactions with the up front audience were painful to watch. n nif you find ringling brothers meets benny hill an interesting idea, this might be for you. i had trouble staying awake. n n1.5 stars.","amusement, neutral, approval","[INST] A customer left us a 2-star review: 'i never thought i'd fine the words cirgue du soleil , sex and boring in the same sentence. we've seen many cds shows in the past and adored love playing just down the street. zumanity, however, was unlike any show i've seen in the past. this had a far greater emphasis on bawdy comedy than the sublime acrobatics we're accustomed to. the show had it's moments...the man rolling in the ring...the flying little man...but there were far more downs than ups. the comedy bit with the scotch filled falsies was silly. the acrobatic bondage scene had me reaching to check email. the plentiful bare breasts were, in this context, not particularly exciting or even appealing. the plentiful interactions with the up front audience were painful to watch. n nif you find ringling brothers meets benny hill an interesting idea, this might be for you. i had trouble staying awake. n n1.5 stars.' The customer feels amusement, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i never thought i'd fine the words cirgue du soleil , sex and boring in the same sentence. we've seen many cds shows in the past and adored love playing just down the street. zumanity, however, was unlike any show i've seen in the past. this had a far greater emphasis on bawdy comedy than the sublime acrobatics we're accustomed to. the show had it's moments...the man rolling in the ring...the flying little man...but there were far more downs than ups. the comedy bit with the scotch filled falsies was silly. the acrobatic bondage scene had me reaching to check email. the plentiful bare breasts were, in this context, not particularly exciting or even appealing. the plentiful interactions with the up front audience were painful to watch. n nif you find ringling brothers meets benny hill an interesting idea, this might be for you. i had trouble staying awake. n n1.5 stars.' The customer feels amusement, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, it seems that a better balance between acrobatics and comedy is needed. The customer appreciates the acrobatic performances but found the bawdy comedy to be excessive. Here are some suggestions:

1. Enhance the acrobatic performances: Ensure that the acrobatic acts are given more emphasis and are of high quality to maintain the customer's interest.

2. Reduce the emphasis on bawdy comedy: Decrease the amount of adult-oriented humor and focus more on family-friendly comedy to cater to a broader audience."
2,"Harlow's, you are overrated.  Your potatoes are greasy and seem like the cook couldn't decide what they were, just make real hashbrowns.  Your eggs are too expensive and are not worth 2.50 a piece, ridiculous. The toast was coated is unmelted butter and the coffee was cheap.\n\nI do not understand how you get] so many customers or why you are such a Tempe tradition, go to Chompies or Essence.","harlow's, you are overrated. your potatoes are greasy and seem like the cook couldn't decide what they were, just make real hashbrowns. your eggs are too expensive and are not worth 2.50 a piece, ridiculous. the toast was coated is unmelted butter and the coffee was cheap. n ni do not understand how you get so many customers or why you are such a tempe tradition, go to chompies or essence.","annoyance, disapproval, neutral","[INST] A customer left us a 2-star review: 'harlow's, you are overrated. your potatoes are greasy and seem like the cook couldn't decide what they were, just make real hashbrowns. your eggs are too expensive and are not worth 2.50 a piece, ridiculous. the toast was coated is unmelted butter and the coffee was cheap. n ni do not understand how you get so many customers or why you are such a tempe tradition, go to chompies or essence.' The customer feels annoyance, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'harlow's, you are overrated. your potatoes are greasy and seem like the cook couldn't decide what they were, just make real hashbrowns. your eggs are too expensive and are not worth 2.50 a piece, ridiculous. the toast was coated is unmelted butter and the coffee was cheap. n ni do not understand how you get so many customers or why you are such a tempe tradition, go to chompies or essence.' The customer feels annoyance, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Harlow's, we can focus on the following areas:

1. Improve the quality and consistency of our potatoes, aiming for crisp, well-cooked hash browns.
2. Review the pricing of our eggs and consider offering a more affordable option.
3. Ensure that our toast is not excessively coated with butter and that it is evenly toasted.
4. Improve the quality of our coffee to match customer expectations.
5. Consider offering competitive pricing to attract and retain customers, and to maintain our reputation as a Tempe tradition."
2,"Dang how in the heck can you work in a theater and not know about the movies playing.  Its 2011, please stop being cheap and have paper towels in the bathroom. Popcorn was ok i should have went to Popcorn girl and brought my own(pissed i couldn't really eat it due to the smell). The only thing that was good was the movie hangover 2. I enjoyed the movie but since it was packed and some *ick-head had his feet all on my seat. (yeah i gave him the eye several times but I guess he was to dum to figure out  the deal-he got me on a good night). The smell was so foul he had my eyes and nose burning. (Man he needs to spray some big Oomp spray or something on those dogs, and the theater @the same time.) All and all i may need to continue to drive to fiesta or go early on tuesday.  \n\nThey better be glad i don't know any movies man around here- because I could have gotten the 2 for 1 deal on the streets.(jk)","dang how in the heck can you work in a theater and not know about the movies playing. its 2011, please stop being cheap and have paper towels in the bathroom. popcorn was ok i should have went to popcorn girl and brought my own pissed i couldn't really eat it due to the smell . the only thing that was good was the movie hangover 2. i enjoyed the movie but since it was packed and some ick head had his feet all on my seat. yeah i gave him the eye several times but i guess he was to dum to figure out the deal he got me on a good night . the smell was so foul he had my eyes and nose burning. man he needs to spray some big oomp spray or something on those dogs, and the theater the same time. all and all i may need to continue to drive to fiesta or go early on tuesday. n nthey better be glad i don't know any movies man around here because i could have gotten the 2 for 1 deal on the streets. jk","joy, amusement, approval","[INST] A customer left us a 2-star review: 'dang how in the heck can you work in a theater and not know about the movies playing. its 2011, please stop being cheap and have paper towels in the bathroom. popcorn was ok i should have went to popcorn girl and brought my own pissed i couldn't really eat it due to the smell . the only thing that was good was the movie hangover 2. i enjoyed the movie but since it was packed and some ick head had his feet all on my seat. yeah i gave him the eye several times but i guess he was to dum to figure out the deal he got me on a good night . the smell was so foul he had my eyes and nose burning. man he needs to spray some big oomp spray or something on those dogs, and the theater the same time. all and all i may need to continue to drive to fiesta or go early on tuesday. n nthey better be glad i don't know any movies man around here because i could have gotten the 2 for 1 deal on the streets. jk' The customer feels joy, amusement, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'dang how in the heck can you work in a theater and not know about the movies playing. its 2011, please stop being cheap and have paper towels in the bathroom. popcorn was ok i should have went to popcorn girl and brought my own pissed i couldn't really eat it due to the smell . the only thing that was good was the movie hangover 2. i enjoyed the movie but since it was packed and some ick head had his feet all on my seat. yeah i gave him the eye several times but i guess he was to dum to figure out the deal he got me on a good night . the smell was so foul he had my eyes and nose burning. man he needs to spray some big oomp spray or something on those dogs, and the theater the same time. all and all i may need to continue to drive to fiesta or go early on tuesday. n nthey better be glad i don't know any movies man around here because i could have gotten the 2 for 1 deal on the streets. jk' The customer feels joy, amusement, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following issues:

1. Improve communication about movies playing: Ensure that all staff are well-informed about the movies playing and can provide accurate information to customers.

2. Provide paper towels in the bathroom: Make sure that paper towels are always available in the bathroom.

3. Improve bathroom cleanliness: Regularly clean and maintain the bathroom to ensure it is always clean and hygienic.

4. Provide adequate seating etiquette reminders: Remind customers about proper seating etiquette, such as keeping feet off seats, and consider enforcing this more strictly."
2,Are meal took along time and when it finally came they got are order wrong and acted like it was are fault. And the cheeses burgers we ordered were bland and nothing special. I dont think I would have a reason to go back.,are meal took along time and when it finally came they got are order wrong and acted like it was are fault. and the cheeses burgers we ordered were bland and nothing special. i dont think i would have a reason to go back.,"disapproval, disappointment, neutral","[INST] A customer left us a 2-star review: 'are meal took along time and when it finally came they got are order wrong and acted like it was are fault. and the cheeses burgers we ordered were bland and nothing special. i dont think i would have a reason to go back.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'are meal took along time and when it finally came they got are order wrong and acted like it was are fault. and the cheeses burgers we ordered were bland and nothing special. i dont think i would have a reason to go back.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  1. Improve Order Accuracy: Ensure orders are correctly prepared and delivered to the customer to avoid confusion and frustration.

2. Reduce Order Wait Time: Optimize kitchen processes to decrease the time it takes to prepare orders, enhancing the customer's experience.

3. Enhance Communication: Keep customers informed about the status of their orders, especially if there are delays.

4. Staff Training: Train staff to handle errors professionally and empathetically, taking responsibility for any mistakes made.

5. Taste and Quality: Review the recipe for the cheeseburger to ensure it meets customer expectations in terms of flavor and quality."
2,"The store is always stinky. It smells like death and cinnamon. They are coupon friendly, so if you're used to being around dead people who loved to chew Big Red gum, please do shop here.","the store is always stinky. it smells like death and cinnamon. they are coupon friendly, so if you're used to being around dead people who loved to chew big red gum, please do shop here.","disgust, neutral, annoyance","[INST] A customer left us a 2-star review: 'the store is always stinky. it smells like death and cinnamon. they are coupon friendly, so if you're used to being around dead people who loved to chew big red gum, please do shop here.' The customer feels disgust, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the store is always stinky. it smells like death and cinnamon. they are coupon friendly, so if you're used to being around dead people who loved to chew big red gum, please do shop here.' The customer feels disgust, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on addressing the primary concerns raised in the review: the store's odor and cleanliness. Here are some steps we can take:

1. Investigate the source of the odor: Identify if the smell is coming from a specific area or item in the store. This could be anything from a faulty refrigeration unit, trash bins, or even a particular product.

2. Implement a regular cleaning schedule: Ensure that the store is thoroughly cleaned and sanitized daily, with a focus on high-touch surfaces and areas that may contribute to the odor."
2,"Very unimpressed. I expected alot more based on all the hype.  All the fries that came to our table were cold and soggy. My chicken sandwich was cold as well, and the chicken was VERY bland!  Both the Sprite and the Ketchup were amazing though!  I hope they can get it together.  DTLV needs some decent places to eat. Good luck.  Service was acceptable.","very unimpressed. i expected alot more based on all the hype. all the fries that came to our table were cold and soggy. my chicken sandwich was cold as well, and the chicken was very bland! both the sprite and the ketchup were amazing though! i hope they can get it together. dtlv needs some decent places to eat. good luck. service was acceptable.","optimism, disappointment, admiration","[INST] A customer left us a 2-star review: 'very unimpressed. i expected alot more based on all the hype. all the fries that came to our table were cold and soggy. my chicken sandwich was cold as well, and the chicken was very bland! both the sprite and the ketchup were amazing though! i hope they can get it together. dtlv needs some decent places to eat. good luck. service was acceptable.' The customer feels optimism, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'very unimpressed. i expected alot more based on all the hype. all the fries that came to our table were cold and soggy. my chicken sandwich was cold as well, and the chicken was very bland! both the sprite and the ketchup were amazing though! i hope they can get it together. dtlv needs some decent places to eat. good luck. service was acceptable.' The customer feels optimism, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Ensure that the fries are hot and crispy, and the chicken sandwich is properly heated, with flavorful seasoning.

2. Consistency: Maintain a consistent standard of food preparation to meet customer expectations.

3. Training: Provide ongoing training to staff to ensure they understand the importance of food quality and presentation.

4. Feedback: Implement a system for gathering and addressing customer feedback to continuously improve our services."
2,"When I enjoy the appetizers more than my entree, and have to wait a substantial amount of time between appetizers to my entree I think there is a problem.\nI usually don't like to rate bad, but personally I didn't enjoy my dinner.\nIt seems like a great place to nibble and drink mostly.","when i enjoy the appetizers more than my entree, and have to wait a substantial amount of time between appetizers to my entree i think there is a problem. ni usually don't like to rate bad, but personally i didn't enjoy my dinner. nit seems like a great place to nibble and drink mostly.","disappointment, joy, disapproval","[INST] A customer left us a 2-star review: 'when i enjoy the appetizers more than my entree, and have to wait a substantial amount of time between appetizers to my entree i think there is a problem. ni usually don't like to rate bad, but personally i didn't enjoy my dinner. nit seems like a great place to nibble and drink mostly.' The customer feels disappointment, joy, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'when i enjoy the appetizers more than my entree, and have to wait a substantial amount of time between appetizers to my entree i think there is a problem. ni usually don't like to rate bad, but personally i didn't enjoy my dinner. nit seems like a great place to nibble and drink mostly.' The customer feels disappointment, joy, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Timeliness: Reduce the wait time between appetizers and the main entree. This could involve improving kitchen efficiency or communicating more effectively with the customer about the wait time.

2. Quality of Main Entree: Enhance the quality and taste of the main entree to match or surpass the appetizers. This could involve improving recipes, sourcing better ingredients, or training staff to prepare dishes more skillfully.

3. Communication: Improve communication with customers about their orders, wait times, and any issues that may arise."
2,This place has really gone downhill in the last year. Customer service is bad & the sandwiches are just ok. They do make a pretty good salad but I just can't get past the attitude of some newer employees. I don't want these knuckleheads anywhere near my food.,this place has really gone downhill in the last year. customer service is bad the sandwiches are just ok. they do make a pretty good salad but i just can't get past the attitude of some newer employees. i don't want these knuckleheads anywhere near my food.,"disappointment, disapproval, annoyance","[INST] A customer left us a 2-star review: 'this place has really gone downhill in the last year. customer service is bad the sandwiches are just ok. they do make a pretty good salad but i just can't get past the attitude of some newer employees. i don't want these knuckleheads anywhere near my food.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this place has really gone downhill in the last year. customer service is bad the sandwiches are just ok. they do make a pretty good salad but i just can't get past the attitude of some newer employees. i don't want these knuckleheads anywhere near my food.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Address the customer service issue: Train staff on providing friendly, attentive, and professional service. Acknowledge the customer's feedback and express a commitment to improving the overall customer experience.

2. Improve sandwich quality: Investigate the reasons for the perceived decline in sandwich quality and take necessary steps to enhance the taste, freshness, and presentation of sandwiches.

3. Highlight the salad offerings: Emphasize the positive aspects of the dining experience, such as the quality of the salads, to encourage the customer to try other menu items.

4. Address employee attitude: Implement policies and procedures to ensure that all employees maintain a positive and respectful attitude towards customers."
2,"I went in here with a friend for their lunch buffet. It's definitely got very good ambiance and location. Everything's a bit fancier than the usual Indian place. Fancy ceilings, plush carpet, cute buffet setup, comfy booths. But the buffet fare was definitely lacking a bit of excitement. They only had a limited variety and I go to many indian lunch buffets, so I know the standard options. But this place didn't have paneer! or Korma! However, they carried carrot pudding so that was something to point out. Drier than usual but it was still pretty good. The servers were very nice but also very forgetful, maybe she was new but her attitude about everything was very pleasant. \nI wouldn't come here again but was glad to have tried out another Indian joint.","i went in here with a friend for their lunch buffet. it's definitely got very good ambiance and location. everything's a bit fancier than the usual indian place. fancy ceilings, plush carpet, cute buffet setup, comfy booths. but the buffet fare was definitely lacking a bit of excitement. they only had a limited variety and i go to many indian lunch buffets, so i know the standard options. but this place didn't have paneer! or korma! however, they carried carrot pudding so that was something to point out. drier than usual but it was still pretty good. the servers were very nice but also very forgetful, maybe she was new but her attitude about everything was very pleasant. ni wouldn't come here again but was glad to have tried out another indian joint.","admiration, neutral, approval","[INST] A customer left us a 2-star review: 'i went in here with a friend for their lunch buffet. it's definitely got very good ambiance and location. everything's a bit fancier than the usual indian place. fancy ceilings, plush carpet, cute buffet setup, comfy booths. but the buffet fare was definitely lacking a bit of excitement. they only had a limited variety and i go to many indian lunch buffets, so i know the standard options. but this place didn't have paneer! or korma! however, they carried carrot pudding so that was something to point out. drier than usual but it was still pretty good. the servers were very nice but also very forgetful, maybe she was new but her attitude about everything was very pleasant. ni wouldn't come here again but was glad to have tried out another indian joint.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i went in here with a friend for their lunch buffet. it's definitely got very good ambiance and location. everything's a bit fancier than the usual indian place. fancy ceilings, plush carpet, cute buffet setup, comfy booths. but the buffet fare was definitely lacking a bit of excitement. they only had a limited variety and i go to many indian lunch buffets, so i know the standard options. but this place didn't have paneer! or korma! however, they carried carrot pudding so that was something to point out. drier than usual but it was still pretty good. the servers were very nice but also very forgetful, maybe she was new but her attitude about everything was very pleasant. ni wouldn't come here again but was glad to have tried out another indian joint.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on expanding the variety of dishes offered in our lunch buffet, particularly adding popular options like paneer and korma. Ensuring that our servers are well-trained and attentive, and that they are aware of the standard options expected in an Indian lunch buffet, will help prevent oversights. Additionally, we could consider improving the moisture content of our carrot pudding to make it more appealing to customers."
2,"I had issues with this place for a couple of reasons.  #1 the waitress told us the special of 5 beers in a bucket for $20, but never once mentioned you can get a pitcher of the same beer for $7.  #2 they never called me up to sing and I turned my song in pretty early in the night.  Other than that the place was fun, typical karaoke.","i had issues with this place for a couple of reasons. 1 the waitress told us the special of 5 beers in a bucket for 20, but never once mentioned you can get a pitcher of the same beer for 7. 2 they never called me up to sing and i turned my song in pretty early in the night. other than that the place was fun, typical karaoke.","joy, amusement, neutral","[INST] A customer left us a 2-star review: 'i had issues with this place for a couple of reasons. 1 the waitress told us the special of 5 beers in a bucket for 20, but never once mentioned you can get a pitcher of the same beer for 7. 2 they never called me up to sing and i turned my song in pretty early in the night. other than that the place was fun, typical karaoke.' The customer feels joy, amusement, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i had issues with this place for a couple of reasons. 1 the waitress told us the special of 5 beers in a bucket for 20, but never once mentioned you can get a pitcher of the same beer for 7. 2 they never called me up to sing and i turned my song in pretty early in the night. other than that the place was fun, typical karaoke.' The customer feels joy, amusement, neutral. Concisely, how can we best improve our services for this customer's experience?  1. Clarify pricing for special offers: Ensure that all specials, including the 5-beer bucket and pitcher options, are clearly communicated to customers by all staff members. This can help prevent misunderstandings and potential dissatisfaction.

2. Communicate karaoke participation: Make sure to inform customers who have expressed interest in singing about the karaoke schedule and when their turn might be. This can help manage expectations and ensure a more enjoyable experience for those who look forward to this aspect of the establishment.

3. Train staff on customer service: Provide ongoing training to staff members on effective communication, problem-solving, and customer service skills."
2,I used to love Mamma Mia's. No more.\n\nDO NOT order on-line unless you would like your money stolen. Ordered a pizza online a month ago. Pizza never showed. Called and they said their computer was down and didn't get any of their online orders. Really?! You run a business and can't get your orders off the computer!\n\nI said cancel my order and refund my $. They said a mgr would call me. He did and said they would refund my credit card charge. Never did. Called again. They said they would get right on it. Still no refund. Now having to dispute it with my credit card company. Always fun.\n\nRecent orders have been undercooked. Bummer. Looking for a new pizza place.,i used to love mamma mia's. no more. n ndo not order on line unless you would like your money stolen. ordered a pizza online a month ago. pizza never showed. called and they said their computer was down and didn't get any of their online orders. really?! you run a business and can't get your orders off the computer! n ni said cancel my order and refund my . they said a mgr would call me. he did and said they would refund my credit card charge. never did. called again. they said they would get right on it. still no refund. now having to dispute it with my credit card company. always fun. n nrecent orders have been undercooked. bummer. looking for a new pizza place.,"disappointment, neutral, love","[INST] A customer left us a 2-star review: 'i used to love mamma mia's. no more. n ndo not order on line unless you would like your money stolen. ordered a pizza online a month ago. pizza never showed. called and they said their computer was down and didn't get any of their online orders. really?! you run a business and can't get your orders off the computer! n ni said cancel my order and refund my . they said a mgr would call me. he did and said they would refund my credit card charge. never did. called again. they said they would get right on it. still no refund. now having to dispute it with my credit card company. always fun. n nrecent orders have been undercooked. bummer. looking for a new pizza place.' The customer feels disappointment, neutral, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i used to love mamma mia's. no more. n ndo not order on line unless you would like your money stolen. ordered a pizza online a month ago. pizza never showed. called and they said their computer was down and didn't get any of their online orders. really?! you run a business and can't get your orders off the computer! n ni said cancel my order and refund my . they said a mgr would call me. he did and said they would refund my credit card charge. never did. called again. they said they would get right on it. still no refund. now having to dispute it with my credit card company. always fun. n nrecent orders have been undercooked. bummer. looking for a new pizza place.' The customer feels disappointment, neutral, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's frustration and expressing empathy for their experience.

2. Address the complaint: Investigate the missing order and offer a sincere apology for the inconvenience caused. Offer a solution, such as a refund or a free replacement pizza.

3. Improve online ordering system: Ensure that our online ordering system is reliable and efficient, and that orders are processed promptly and accurately."
2,Get the pro desk some help.  I wasted 2 hours of my life yesterday and six hours of one of my workers who I had to pay.  My best guess is there just understaffed but it doesn't seem like they know what's going on over there. Either way it just translates into problems for me.  It'll be awhile before I try to call over to their pro desk again.,get the pro desk some help. i wasted 2 hours of my life yesterday and six hours of one of my workers who i had to pay. my best guess is there just understaffed but it doesn't seem like they know what's going on over there. either way it just translates into problems for me. it'll be awhile before i try to call over to their pro desk again.,"neutral, disappointment, optimism","[INST] A customer left us a 2-star review: 'get the pro desk some help. i wasted 2 hours of my life yesterday and six hours of one of my workers who i had to pay. my best guess is there just understaffed but it doesn't seem like they know what's going on over there. either way it just translates into problems for me. it'll be awhile before i try to call over to their pro desk again.' The customer feels neutral, disappointment, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'get the pro desk some help. i wasted 2 hours of my life yesterday and six hours of one of my workers who i had to pay. my best guess is there just understaffed but it doesn't seem like they know what's going on over there. either way it just translates into problems for me. it'll be awhile before i try to call over to their pro desk again.' The customer feels neutral, disappointment, optimism. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review promptly, acknowledging the time and resources wasted due to the inconvenience experienced.

2. Apologize sincerely: Express regret for the poor service and any frustration or inconvenience caused.

3. Offer a solution: Provide a clear and actionable solution, such as assigning a dedicated account manager to handle their requests, offering a discount on future services, or providing additional training to the Pro Desk team to ensure more efficient and effective service."
2,"I try and avoid Vons at all costs because of their prices.  I feel that if you don't have the rewards card, you are over-paying by a ton.  In fact even if you have the card, I never feel like the item is on sale.\n\nThe plus is that the store is clean and the staff is friendly.  However this is not a sit down restaurant so I care more about pricing for goods I get get anywhere else, more than a friendly cashier.","i try and avoid vons at all costs because of their prices. i feel that if you don't have the rewards card, you are over paying by a ton. in fact even if you have the card, i never feel like the item is on sale. n nthe plus is that the store is clean and the staff is friendly. however this is not a sit down restaurant so i care more about pricing for goods i get get anywhere else, more than a friendly cashier.","neutral, approval, caring","[INST] A customer left us a 2-star review: 'i try and avoid vons at all costs because of their prices. i feel that if you don't have the rewards card, you are over paying by a ton. in fact even if you have the card, i never feel like the item is on sale. n nthe plus is that the store is clean and the staff is friendly. however this is not a sit down restaurant so i care more about pricing for goods i get get anywhere else, more than a friendly cashier.' The customer feels neutral, approval, caring. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i try and avoid vons at all costs because of their prices. i feel that if you don't have the rewards card, you are over paying by a ton. in fact even if you have the card, i never feel like the item is on sale. n nthe plus is that the store is clean and the staff is friendly. however this is not a sit down restaurant so i care more about pricing for goods i get get anywhere else, more than a friendly cashier.' The customer feels neutral, approval, caring. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Competitive Pricing: Review our pricing strategy, especially for non-rewards card holders. Offer more competitive prices to attract more customers and retain existing ones.

2. Sales and Promotions: Increase the frequency and visibility of sales and promotions, both in-store and online. This could help the customer feel that they are getting better value, even without the rewards card.

3. Rewards Program: Enhance our rewards program to provide more significant benefits to customers, making it more appealing to use. This could help reduce the perception that the rewards card does not offer enough value."
2,"Server was great, ambiance nice, decor very cool. Veggies and hummus dip were good and popcorn was nice to munch on. Ordered a small garden salad and was extremely disappointed at the few pieces of lettuce that arrived. Nothing else just a few pieces of lettuce. Friend ordered grilled chicken salad. Same thing- few stray pieces of lettuce and very small piece of chicken. Others ordered beet burger and pleased. I'll know better next time!","server was great, ambiance nice, decor very cool. veggies and hummus dip were good and popcorn was nice to munch on. ordered a small garden salad and was extremely disappointed at the few pieces of lettuce that arrived. nothing else just a few pieces of lettuce. friend ordered grilled chicken salad. same thing few stray pieces of lettuce and very small piece of chicken. others ordered beet burger and pleased. i'll know better next time!","disappointment, admiration, annoyance","[INST] A customer left us a 2-star review: 'server was great, ambiance nice, decor very cool. veggies and hummus dip were good and popcorn was nice to munch on. ordered a small garden salad and was extremely disappointed at the few pieces of lettuce that arrived. nothing else just a few pieces of lettuce. friend ordered grilled chicken salad. same thing few stray pieces of lettuce and very small piece of chicken. others ordered beet burger and pleased. i'll know better next time!' The customer feels disappointment, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'server was great, ambiance nice, decor very cool. veggies and hummus dip were good and popcorn was nice to munch on. ordered a small garden salad and was extremely disappointed at the few pieces of lettuce that arrived. nothing else just a few pieces of lettuce. friend ordered grilled chicken salad. same thing few stray pieces of lettuce and very small piece of chicken. others ordered beet burger and pleased. i'll know better next time!' The customer feels disappointment, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance salad preparation: Ensure that garden salads are consistently prepared with a sufficient amount of lettuce and other ingredients.

2. Communicate portion sizes: Clearly communicate the portion sizes of dishes, especially salads, to manage customer expectations.

3. Consistency in quality: Ensure that the quality of the grilled chicken in the salad is improved to match the positive feedback received for other menu items, such as the beet burger."
2,"I just found out that Harrah's is the largest hotel/casino operator in the world.  I am completely amazed.  I have been to several of the Harrah's locations and never, ever thought they would be the biggest.  Based on the level of service, they are just \""ok\"".\n\nSpend your dollars elsewhere.","i just found out that harrah's is the largest hotel casino operator in the world. i am completely amazed. i have been to several of the harrah's locations and never, ever thought they would be the biggest. based on the level of service, they are just ok . n nspend your dollars elsewhere.","surprise, excitement, neutral","[INST] A customer left us a 2-star review: 'i just found out that harrah's is the largest hotel casino operator in the world. i am completely amazed. i have been to several of the harrah's locations and never, ever thought they would be the biggest. based on the level of service, they are just ok . n nspend your dollars elsewhere.' The customer feels surprise, excitement, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i just found out that harrah's is the largest hotel casino operator in the world. i am completely amazed. i have been to several of the harrah's locations and never, ever thought they would be the biggest. based on the level of service, they are just ok . n nspend your dollars elsewhere.' The customer feels surprise, excitement, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on enhancing the level of service at our locations. Here are some specific actions we could take:

1. Train staff on providing exceptional customer service: This includes being attentive, friendly, and helpful to guests.
2. Improve communication: Ensure that guests are kept informed about any changes or delays that may affect their stay.
3. Streamline processes: Make it easier for guests to navigate our properties and access the services they need.
4. Personalize the guest experience: Get to know our guests and tailor their experience to their preferences."
2,"The food was fresh, and tasted great.  However, for almost $50, I received a piece of fish less than 3 ounces.  The dish had no side, literally nothing else on the plate excpet garnish.  We skipped desert and got a yogurt next door for $6.  Dont waste your time here.","the food was fresh, and tasted great. however, for almost 50, i received a piece of fish less than 3 ounces. the dish had no side, literally nothing else on the plate excpet garnish. we skipped desert and got a yogurt next door for 6. dont waste your time here.","admiration, approval, disapproval","[INST] A customer left us a 2-star review: 'the food was fresh, and tasted great. however, for almost 50, i received a piece of fish less than 3 ounces. the dish had no side, literally nothing else on the plate excpet garnish. we skipped desert and got a yogurt next door for 6. dont waste your time here.' The customer feels admiration, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the food was fresh, and tasted great. however, for almost 50, i received a piece of fish less than 3 ounces. the dish had no side, literally nothing else on the plate excpet garnish. we skipped desert and got a yogurt next door for 6. dont waste your time here.' The customer feels admiration, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following concerns:

1. Portion size: Ensure that the served portions meet the expectations of our customers, especially for main dishes like fish.

2. Inclusive meal: Offer a more balanced meal, including a side dish, to make the dining experience more satisfying.

3. Value for money: Review our pricing strategy to ensure that customers feel they are getting a fair value for their money.

4. Communication: Improve communication with customers about the contents of their meals, especially if there are any changes to the usual menu items or portion sizes."
2,"I'm giving it 2 stars for the service and quickness. Now for the food, we ordered the pad Thai and the pad se ew. The pad thai was a big clump of sticky gummy ramen like noodles you could barely chew let alone swallow, but the flavor was good they need a flatter noodle and the chicken was over cooked. The pad se ew had good flavor but the noodles were not wide the pork was tough.\n\nI prefer the food at the corner Thai kitchen around the corner on trop.  Give it a try and please let me know what you think.  I jugde a Thai place on the pad Thai if they can make that well, you can bet the rest will be good too.","i'm giving it 2 stars for the service and quickness. now for the food, we ordered the pad thai and the pad se ew. the pad thai was a big clump of sticky gummy ramen like noodles you could barely chew let alone swallow, but the flavor was good they need a flatter noodle and the chicken was over cooked. the pad se ew had good flavor but the noodles were not wide the pork was tough. n ni prefer the food at the corner thai kitchen around the corner on trop. give it a try and please let me know what you think. i jugde a thai place on the pad thai if they can make that well, you can bet the rest will be good too.","approval, neutral, admiration","[INST] A customer left us a 2-star review: 'i'm giving it 2 stars for the service and quickness. now for the food, we ordered the pad thai and the pad se ew. the pad thai was a big clump of sticky gummy ramen like noodles you could barely chew let alone swallow, but the flavor was good they need a flatter noodle and the chicken was over cooked. the pad se ew had good flavor but the noodles were not wide the pork was tough. n ni prefer the food at the corner thai kitchen around the corner on trop. give it a try and please let me know what you think. i jugde a thai place on the pad thai if they can make that well, you can bet the rest will be good too.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i'm giving it 2 stars for the service and quickness. now for the food, we ordered the pad thai and the pad se ew. the pad thai was a big clump of sticky gummy ramen like noodles you could barely chew let alone swallow, but the flavor was good they need a flatter noodle and the chicken was over cooked. the pad se ew had good flavor but the noodles were not wide the pork was tough. n ni prefer the food at the corner thai kitchen around the corner on trop. give it a try and please let me know what you think. i jugde a thai place on the pad thai if they can make that well, you can bet the rest will be good too.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Noodle Quality: Investigate the supplier of our noodles and consider switching to a higher-quality brand that provides flatter, easier-to-chew noodles for our Pad Thai and Pad Se Ew dishes.

2. Cooking Techniques: Improve the cooking techniques for our proteins, particularly the chicken and pork, to ensure they are cooked evenly and to the desired tenderness.

3. Communication: Reach out to the customer to express our appreciation for their feedback and let them know that we are taking their concerns seriously."
2,"I've gone here about once or twice a year for about 7 years.  The girls are great, but I was just there last weekend and while I was fine with $100 for a private dance, I was shocked by the $46 price tag for two drinks.  I might show up again in the future if I'm dragged there, but I'm definitely never getting a private ever again.","i've gone here about once or twice a year for about 7 years. the girls are great, but i was just there last weekend and while i was fine with 100 for a private dance, i was shocked by the 46 price tag for two drinks. i might show up again in the future if i'm dragged there, but i'm definitely never getting a private ever again.","surprise, admiration, disappointment","[INST] A customer left us a 2-star review: 'i've gone here about once or twice a year for about 7 years. the girls are great, but i was just there last weekend and while i was fine with 100 for a private dance, i was shocked by the 46 price tag for two drinks. i might show up again in the future if i'm dragged there, but i'm definitely never getting a private ever again.' The customer feels surprise, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i've gone here about once or twice a year for about 7 years. the girls are great, but i was just there last weekend and while i was fine with 100 for a private dance, i was shocked by the 46 price tag for two drinks. i might show up again in the future if i'm dragged there, but i'm definitely never getting a private ever again.' The customer feels surprise, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address the pricing concern: Review the pricing structure for drinks and private dances, and consider adjusting it to be more competitive and transparent. This could help prevent future surprises for customers.

2. Offer a loyalty program: To reward long-term customers like this one, consider implementing a loyalty program that offers discounts or special perks for frequent visitors. This could help make them feel more valued and encourage them to return.

3. Improve communication: Make sure that pricing for private dances and drinks is clearly communicated to customers before they make a decision. This could help prevent misunderstandings and disappointment."
2,"I came here a couple of times while staying at the Tropicana this week. Overall, it's everything you would expect from an in-resort snack bar, but I still found it to be a bit overpriced. A couple of small scoops of gelato will run you $7, and the gelato is only okay. You can actually get more for less over at the Bellagio.\n\nThe self-serve frozen yogurt is a better deal, at $0.49 an ounce, and there are some interesting flavors to try (coconut to peanut butter to cake batter). I guess I never really understood the fro-yo craze. Everytime I eat  it, I just wish I was eating ice cream instead.","i came here a couple of times while staying at the tropicana this week. overall, it's everything you would expect from an in resort snack bar, but i still found it to be a bit overpriced. a couple of small scoops of gelato will run you 7, and the gelato is only okay. you can actually get more for less over at the bellagio. n nthe self serve frozen yogurt is a better deal, at 0.49 an ounce, and there are some interesting flavors to try coconut to peanut butter to cake batter . i guess i never really understood the fro yo craze. everytime i eat it, i just wish i was eating ice cream instead.","confusion, neutral, approval","[INST] A customer left us a 2-star review: 'i came here a couple of times while staying at the tropicana this week. overall, it's everything you would expect from an in resort snack bar, but i still found it to be a bit overpriced. a couple of small scoops of gelato will run you 7, and the gelato is only okay. you can actually get more for less over at the bellagio. n nthe self serve frozen yogurt is a better deal, at 0.49 an ounce, and there are some interesting flavors to try coconut to peanut butter to cake batter . i guess i never really understood the fro yo craze. everytime i eat it, i just wish i was eating ice cream instead.' The customer feels confusion, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i came here a couple of times while staying at the tropicana this week. overall, it's everything you would expect from an in resort snack bar, but i still found it to be a bit overpriced. a couple of small scoops of gelato will run you 7, and the gelato is only okay. you can actually get more for less over at the bellagio. n nthe self serve frozen yogurt is a better deal, at 0.49 an ounce, and there are some interesting flavors to try coconut to peanut butter to cake batter . i guess i never really understood the fro yo craze. everytime i eat it, i just wish i was eating ice cream instead.' The customer feels confusion, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following actions:

1. Address the pricing concern: Offer competitive pricing for our gelato, perhaps by reducing the cost slightly or offering special deals or discounts.

2. Enhance the quality of our gelato: Improve the taste and quality of our gelato to make it more appealing and competitive compared to other establishments, such as the Bellagio.

3. Promote unique frozen yogurt options: Highlight the self-serve frozen yogurt options, emphasizing the variety of flavors available, such as coconut, peanut butter, and cake batter."
2,"At least twice per month Republic Services skips picking up my trash. I've complained five or six times now and they always send out a truck to pick it up, but I shouldn't have to call. I think it may be due to people parking in front of my trash can, but I can't help that. I live across from an elementary school and it is a public street. I've seen better service in a park. \nFurthermore, when my trash is emptied, I find the can in the middle of the street, which is kind of stupid considering I rent the can from them. They have to replace it when it gets run over! I am currently fighting with them to pick up my trash from Thanksgiving (note the date of this review)!!  After four calls, it was finally picked up on Tuesday night, but they only took half of it. Why? Now I'm calling them again on Wednesday to get them to pick it up, but my regular day is Thursday. Chances are, they may pick it up tomorrow on the regular pick up day. \nIf I was that slow to respond to the bill, they would file a lien on my house! I wonder if I can file a lien against their building....","at least twice per month republic services skips picking up my trash. i've complained five or six times now and they always send out a truck to pick it up, but i shouldn't have to call. i think it may be due to people parking in front of my trash can, but i can't help that. i live across from an elementary school and it is a public street. i've seen better service in a park. nfurthermore, when my trash is emptied, i find the can in the middle of the street, which is kind of stupid considering i rent the can from them. they have to replace it when it gets run over! i am currently fighting with them to pick up my trash from thanksgiving note the date of this review !! after four calls, it was finally picked up on tuesday night, but they only took half of it. why? now i'm calling them again on wednesday to get them to pick it up, but my regular day is thursday. chances are, they may pick it up tomorrow on the regular pick up day. nif i was that slow to respond to the bill, they would file a lien on my house! i wonder if i can file a lien against their building....","annoyance, neutral, disapproval","[INST] A customer left us a 2-star review: 'at least twice per month republic services skips picking up my trash. i've complained five or six times now and they always send out a truck to pick it up, but i shouldn't have to call. i think it may be due to people parking in front of my trash can, but i can't help that. i live across from an elementary school and it is a public street. i've seen better service in a park. nfurthermore, when my trash is emptied, i find the can in the middle of the street, which is kind of stupid considering i rent the can from them. they have to replace it when it gets run over! i am currently fighting with them to pick up my trash from thanksgiving note the date of this review !! after four calls, it was finally picked up on tuesday night, but they only took half of it. why? now i'm calling them again on wednesday to get them to pick it up, but my regular day is thursday. chances are, they may pick it up tomorrow on the regular pick up day. nif i was that slow to respond to the bill, they would file a lien on my house! i wonder if i can file a lien against their building....' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'at least twice per month republic services skips picking up my trash. i've complained five or six times now and they always send out a truck to pick it up, but i shouldn't have to call. i think it may be due to people parking in front of my trash can, but i can't help that. i live across from an elementary school and it is a public street. i've seen better service in a park. nfurthermore, when my trash is emptied, i find the can in the middle of the street, which is kind of stupid considering i rent the can from them. they have to replace it when it gets run over! i am currently fighting with them to pick up my trash from thanksgiving note the date of this review !! after four calls, it was finally picked up on tuesday night, but they only took half of it. why? now i'm calling them again on wednesday to get them to pick it up, but my regular day is thursday. chances are, they may pick it up tomorrow on the regular pick up day. nif i was that slow to respond to the bill, they would file a lien on my house! i wonder if i can file a lien against their building....' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Consistent Service: Ensure that the trash is picked up regularly and on time, without the need for repeated complaints.

2. Communication: Improve communication with the customer about any potential issues that may cause delays in service, such as holidays or weather conditions.

3. Parking Enforcement: Encourage awareness and enforcement of parking rules in the area to prevent obstruction of trash cans.

4. Can Placement: Implement a system to ensure that the trash cans are safely and properly placed after emptying, to prevent them from ending up in the street."
2,"My cousin and I went to this place together and she was not a fan of it. If she could rate it from 1-500 she said, she would rate it 500- but it's a negative. It wasn't my cup of tea either.\nNote that the wallpaper is hideous and their decorations consist of chili peppers dangling from the wall.","my cousin and i went to this place together and she was not a fan of it. if she could rate it from 1 500 she said, she would rate it 500 but it's a negative. it wasn't my cup of tea either. nnote that the wallpaper is hideous and their decorations consist of chili peppers dangling from the wall.","neutral, disapproval, annoyance","[INST] A customer left us a 2-star review: 'my cousin and i went to this place together and she was not a fan of it. if she could rate it from 1 500 she said, she would rate it 500 but it's a negative. it wasn't my cup of tea either. nnote that the wallpaper is hideous and their decorations consist of chili peppers dangling from the wall.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'my cousin and i went to this place together and she was not a fan of it. if she could rate it from 1 500 she said, she would rate it 500 but it's a negative. it wasn't my cup of tea either. nnote that the wallpaper is hideous and their decorations consist of chili peppers dangling from the wall.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Acknowledge their feedback: Respond to the review, thanking them for their feedback and expressing regret that their visit didn't meet their expectations.

2. Address specific concerns: Address the issues they mentioned, such as the wallpaper and decorations. Consider updating the decor to create a more welcoming and visually appealing environment.

3. Improve the overall dining experience: Focus on enhancing the overall dining experience, such as improving the food quality, service, and ambiance."
2,"Thank goodness we didn't pay to get in this place.... YIKES!!!\n\nit's good to be a girl in Vegas... you get random people coming up to you, asking you if you want to go to certain clubs, and the beauty of this is that if the place is not so good (like this one), you didn't just waste $20...\n\nFirst, there was the tiniest of crowds outside and lots of people leaving, yet we waited the longest to get in this place.  First place we head is the bar...ordered 3 drinks, and the waitress tells me that it's $54.... \n\nwait, what?  I'm confused.  Those 3 short little drinks cost how much?  Now, I expected to pay a lot for drinks, but that's obscene.  Especially considering that the club was not very nice.  We kept saying that it was like an 80's club, not because they played 80's music but because the effects were reminiscent of that era....smoke hitting me in the face every 5 seconds coming down from the ceiling....and the music!  My lord, it was painful!  It was SO much base that you could feel it in your head, your arms, your legs, I think my heart stopped a few times...\n\nDefinitely not our scene.  Nothing impressive about the crowd, the decor, the horribly painful music... we could not wait to get the F out of this place....","thank goodness we didn't pay to get in this place.... yikes!!! n nit's good to be a girl in vegas... you get random people coming up to you, asking you if you want to go to certain clubs, and the beauty of this is that if the place is not so good like this one , you didn't just waste 20... n nfirst, there was the tiniest of crowds outside and lots of people leaving, yet we waited the longest to get in this place. first place we head is the bar...ordered 3 drinks, and the waitress tells me that it's 54.... n nwait, what? i'm confused. those 3 short little drinks cost how much? now, i expected to pay a lot for drinks, but that's obscene. especially considering that the club was not very nice. we kept saying that it was like an 80's club, not because they played 80's music but because the effects were reminiscent of that era....smoke hitting me in the face every 5 seconds coming down from the ceiling....and the music! my lord, it was painful! it was so much base that you could feel it in your head, your arms, your legs, i think my heart stopped a few times... n ndefinitely not our scene. nothing impressive about the crowd, the decor, the horribly painful music... we could not wait to get the f out of this place....","joy, admiration, approval","[INST] A customer left us a 2-star review: 'thank goodness we didn't pay to get in this place.... yikes!!! n nit's good to be a girl in vegas... you get random people coming up to you, asking you if you want to go to certain clubs, and the beauty of this is that if the place is not so good like this one , you didn't just waste 20... n nfirst, there was the tiniest of crowds outside and lots of people leaving, yet we waited the longest to get in this place. first place we head is the bar...ordered 3 drinks, and the waitress tells me that it's 54.... n nwait, what? i'm confused. those 3 short little drinks cost how much? now, i expected to pay a lot for drinks, but that's obscene. especially considering that the club was not very nice. we kept saying that it was like an 80's club, not because they played 80's music but because the effects were reminiscent of that era....smoke hitting me in the face every 5 seconds coming down from the ceiling....and the music! my lord, it was painful! it was so much base that you could feel it in your head, your arms, your legs, i think my heart stopped a few times... n ndefinitely not our scene. nothing impressive about the crowd, the decor, the horribly painful music... we could not wait to get the f out of this place....' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'thank goodness we didn't pay to get in this place.... yikes!!! n nit's good to be a girl in vegas... you get random people coming up to you, asking you if you want to go to certain clubs, and the beauty of this is that if the place is not so good like this one , you didn't just waste 20... n nfirst, there was the tiniest of crowds outside and lots of people leaving, yet we waited the longest to get in this place. first place we head is the bar...ordered 3 drinks, and the waitress tells me that it's 54.... n nwait, what? i'm confused. those 3 short little drinks cost how much? now, i expected to pay a lot for drinks, but that's obscene. especially considering that the club was not very nice. we kept saying that it was like an 80's club, not because they played 80's music but because the effects were reminiscent of that era....smoke hitting me in the face every 5 seconds coming down from the ceiling....and the music! my lord, it was painful! it was so much base that you could feel it in your head, your arms, your legs, i think my heart stopped a few times... n ndefinitely not our scene. nothing impressive about the crowd, the decor, the horribly painful music... we could not wait to get the f out of this place....' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve crowd management: Ensure there is a steady flow of people entering and exiting the club, and address any concerns about unwanted approaches from strangers.

2. Reduce wait times: Streamline the entry process to minimize wait times for customers.

3. Review pricing: Revisit the pricing strategy for drinks, ensuring they are competitive and reasonable, especially considering the overall experience offered.

4. Update decor and ambiance: Modernize the club's decor to create a more inviting and appealing atmosphere."
2,"I was disappointed. The ratings and reviews on Yelp raised my expectations for this place. If you're a local I can see the appeal. Great wait staff, personalized service, and the chef even mingled with the crowd. BUT if you're in town on business save yourself a trip. This place is just OK. I had the short ribs, which by the way some on Yelp raved about. Where I come from they'd call it pot roast. The calamari and shrimp appetizers were just average.","i was disappointed. the ratings and reviews on yelp raised my expectations for this place. if you're a local i can see the appeal. great wait staff, personalized service, and the chef even mingled with the crowd. but if you're in town on business save yourself a trip. this place is just ok. i had the short ribs, which by the way some on yelp raved about. where i come from they'd call it pot roast. the calamari and shrimp appetizers were just average.","disappointment, neutral, disapproval","[INST] A customer left us a 2-star review: 'i was disappointed. the ratings and reviews on yelp raised my expectations for this place. if you're a local i can see the appeal. great wait staff, personalized service, and the chef even mingled with the crowd. but if you're in town on business save yourself a trip. this place is just ok. i had the short ribs, which by the way some on yelp raved about. where i come from they'd call it pot roast. the calamari and shrimp appetizers were just average.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i was disappointed. the ratings and reviews on yelp raised my expectations for this place. if you're a local i can see the appeal. great wait staff, personalized service, and the chef even mingled with the crowd. but if you're in town on business save yourself a trip. this place is just ok. i had the short ribs, which by the way some on yelp raved about. where i come from they'd call it pot roast. the calamari and shrimp appetizers were just average.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Consistency in Quality: The customer mentioned that the short ribs were just ""ok"" and compared them to pot roast from their home region. This suggests a need for more consistent quality in our dishes, especially those that are highly rated on review platforms.

2. Accurate Representation: The customer's expectations were raised by the high ratings and reviews on Yelp. To avoid this in the future, we should ensure that our online presence accurately reflects the quality and consistency of our services."
2,"This is not the place for Italian food.  It is a pretty generic Americanized Italian food chain joint but if you ever want Beignets, come here and order the zappolis... They call them Italian doughnuts but they are basically just beignets with chocolate dipping sauce and are great!  Other than that... I sat at the bar and the bartender was super sweet and nice, his name?? but the check said \""khutso C.\""  Sooo, I think his name may have been Chris?? He was great, the staff at the bar were very friendly and cool but there were two guys at the door when I came in that had an attitude problem... I walked in and said I was going to the bar and they stood there looking at me like \""whatever!\""?? I mean... Come on, they didn't even have to seat me, thus do their job, so what was up with the shitty looks?  While I was waiting I tried the crispy asparagus app and it was good except it came with this heavy sauce.. I asked for balsamic instead and it was much better!! Also I have to say they had no problem with me using my small vaporizer at the bar and Chris and the other bartender even complimented me on it;) love a vape friendly bar!! All in all, for a chain the bar is great but if you want Italian food this isn't the place... It's like any other national chain, pretty Americanized!  Chris and the other cool bartender should be working somewhere high-end, they were the best part of the visit!;)","this is not the place for italian food. it is a pretty generic americanized italian food chain joint but if you ever want beignets, come here and order the zappolis... they call them italian doughnuts but they are basically just beignets with chocolate dipping sauce and are great! other than that... i sat at the bar and the bartender was super sweet and nice, his name?? but the check said khutso c. sooo, i think his name may have been chris?? he was great, the staff at the bar were very friendly and cool but there were two guys at the door when i came in that had an attitude problem... i walked in and said i was going to the bar and they stood there looking at me like whatever! ?? i mean... come on, they didn't even have to seat me, thus do their job, so what was up with the shitty looks? while i was waiting i tried the crispy asparagus app and it was good except it came with this heavy sauce.. i asked for balsamic instead and it was much better!! also i have to say they had no problem with me using my small vaporizer at the bar and chris and the other bartender even complimented me on it love a vape friendly bar!! all in all, for a chain the bar is great but if you want italian food this isn't the place... it's like any other national chain, pretty americanized! chris and the other cool bartender should be working somewhere high end, they were the best part of the visit!","admiration, confusion, disapproval","[INST] A customer left us a 2-star review: 'this is not the place for italian food. it is a pretty generic americanized italian food chain joint but if you ever want beignets, come here and order the zappolis... they call them italian doughnuts but they are basically just beignets with chocolate dipping sauce and are great! other than that... i sat at the bar and the bartender was super sweet and nice, his name?? but the check said khutso c. sooo, i think his name may have been chris?? he was great, the staff at the bar were very friendly and cool but there were two guys at the door when i came in that had an attitude problem... i walked in and said i was going to the bar and they stood there looking at me like whatever! ?? i mean... come on, they didn't even have to seat me, thus do their job, so what was up with the shitty looks? while i was waiting i tried the crispy asparagus app and it was good except it came with this heavy sauce.. i asked for balsamic instead and it was much better!! also i have to say they had no problem with me using my small vaporizer at the bar and chris and the other bartender even complimented me on it love a vape friendly bar!! all in all, for a chain the bar is great but if you want italian food this isn't the place... it's like any other national chain, pretty americanized! chris and the other cool bartender should be working somewhere high end, they were the best part of the visit!' The customer feels admiration, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this is not the place for italian food. it is a pretty generic americanized italian food chain joint but if you ever want beignets, come here and order the zappolis... they call them italian doughnuts but they are basically just beignets with chocolate dipping sauce and are great! other than that... i sat at the bar and the bartender was super sweet and nice, his name?? but the check said khutso c. sooo, i think his name may have been chris?? he was great, the staff at the bar were very friendly and cool but there were two guys at the door when i came in that had an attitude problem... i walked in and said i was going to the bar and they stood there looking at me like whatever! ?? i mean... come on, they didn't even have to seat me, thus do their job, so what was up with the shitty looks? while i was waiting i tried the crispy asparagus app and it was good except it came with this heavy sauce.. i asked for balsamic instead and it was much better!! also i have to say they had no problem with me using my small vaporizer at the bar and chris and the other bartender even complimented me on it love a vape friendly bar!! all in all, for a chain the bar is great but if you want italian food this isn't the place... it's like any other national chain, pretty americanized! chris and the other cool bartender should be working somewhere high end, they were the best part of the visit!' The customer feels admiration, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Authenticity of Italian Food: The customer expressed a desire for authentic Italian food. We could consider improving our Italian dishes to better reflect traditional Italian cuisine, or clearly communicate that our Italian offerings are more Americanized.

2. Attitude at the Door: The customer felt uncomfortable with the attitude of the staff at the door. Training sessions could be conducted to ensure all staff members provide a welcoming and friendly experience to all customers.

3. Communication of Staff Names: The customer was unsure of the bartender's name, which may have contributed to a less personalized experience."
2,"Went on a thursday night with my boyfriend, it wasn't busy but took 10min. to be seated then ordered and it took a while for the waitress to return with just our drinks. Our food came nice and hot but then our waitress didn't return to ask if we needed something, service was bad and the food was just okay.We won't be returning to this location.","went on a thursday night with my boyfriend, it wasn't busy but took 10min. to be seated then ordered and it took a while for the waitress to return with just our drinks. our food came nice and hot but then our waitress didn't return to ask if we needed something, service was bad and the food was just okay.we won't be returning to this location.","neutral, disappointment, disapproval","[INST] A customer left us a 2-star review: 'went on a thursday night with my boyfriend, it wasn't busy but took 10min. to be seated then ordered and it took a while for the waitress to return with just our drinks. our food came nice and hot but then our waitress didn't return to ask if we needed something, service was bad and the food was just okay.we won't be returning to this location.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'went on a thursday night with my boyfriend, it wasn't busy but took 10min. to be seated then ordered and it took a while for the waitress to return with just our drinks. our food came nice and hot but then our waitress didn't return to ask if we needed something, service was bad and the food was just okay.we won't be returning to this location.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Seating: Reduce the waiting time for seating by having more staff available during peak hours or by seating customers as soon as they arrive.

2. Attentiveness: Ensure that waitstaff are attentive and responsive to customer needs. Train staff to check on customers regularly, offer assistance, and ask if they need anything.

3. Speed of service: Improve the speed of service by streamlining the ordering process, training staff to work efficiently, and reducing kitchen preparation times.

4. Communication: Keep customers informed about any delays or issues that may affect their dining experience."
2,I'll be honest I was not impressed with the food. Very in seasoned and greasy. Service was slow. I also received a dirty water glass and silverware. This was my first and last visit. I give it 2 stars because the cost is low.,i'll be honest i was not impressed with the food. very in seasoned and greasy. service was slow. i also received a dirty water glass and silverware. this was my first and last visit. i give it 2 stars because the cost is low.,"disappointment, disapproval, annoyance","[INST] A customer left us a 2-star review: 'i'll be honest i was not impressed with the food. very in seasoned and greasy. service was slow. i also received a dirty water glass and silverware. this was my first and last visit. i give it 2 stars because the cost is low.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i'll be honest i was not impressed with the food. very in seasoned and greasy. service was slow. i also received a dirty water glass and silverware. this was my first and last visit. i give it 2 stars because the cost is low.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Enhance the seasoning and reduce the greasiness of our dishes. Consider hiring a professional chef or food consultant to help with menu development and cooking techniques.

2. Service Speed: Train staff to prioritize customer service and ensure orders are delivered promptly. Consider implementing a system to track order times and address any delays.

3. Cleanliness: Implement stricter cleaning protocols, especially for glassware and silverware. Regular inspections and staff training on proper cleaning procedures can help prevent future incidents."
2,"Coming back to Vegas, I met with some friends for brunch here. Here and there, they'd boast of this place as though it was a religious experience. However, I beg to differ.\n\nService was decent - fulfilling the bare requirements of refilling my water and taking my order. Other than that, where's the conversation? Better yet, where is the smile?\n\nOnto the food, I had ordered a breakfast concoction comprised of eggs, feta, spinach, and chicken. Pita on the side as well as potatoes, it was decent. The chicken was dried out, while the eggs were flavorless. I had a bite of my friend's breakfast burrito, which was good. However, my other friend's eggs and bacon looked dismal and...limp.\n\nThe one benefit of the Griddle is the location. Conveniently near the 215 and with a large parking lot, the store is easy to get to. The day I came, the doors were opened as to permit brunch fare to be eaten outdoors.\n\nHonestly, other than the convenient location, there's not much bringing me back to the Griddle.","coming back to vegas, i met with some friends for brunch here. here and there, they'd boast of this place as though it was a religious experience. however, i beg to differ. n nservice was decent fulfilling the bare requirements of refilling my water and taking my order. other than that, where's the conversation? better yet, where is the smile? n nonto the food, i had ordered a breakfast concoction comprised of eggs, feta, spinach, and chicken. pita on the side as well as potatoes, it was decent. the chicken was dried out, while the eggs were flavorless. i had a bite of my friend's breakfast burrito, which was good. however, my other friend's eggs and bacon looked dismal and...limp. n nthe one benefit of the griddle is the location. conveniently near the 215 and with a large parking lot, the store is easy to get to. the day i came, the doors were opened as to permit brunch fare to be eaten outdoors. n nhonestly, other than the convenient location, there's not much bringing me back to the griddle.","disapproval, neutral, confusion","[INST] A customer left us a 2-star review: 'coming back to vegas, i met with some friends for brunch here. here and there, they'd boast of this place as though it was a religious experience. however, i beg to differ. n nservice was decent fulfilling the bare requirements of refilling my water and taking my order. other than that, where's the conversation? better yet, where is the smile? n nonto the food, i had ordered a breakfast concoction comprised of eggs, feta, spinach, and chicken. pita on the side as well as potatoes, it was decent. the chicken was dried out, while the eggs were flavorless. i had a bite of my friend's breakfast burrito, which was good. however, my other friend's eggs and bacon looked dismal and...limp. n nthe one benefit of the griddle is the location. conveniently near the 215 and with a large parking lot, the store is easy to get to. the day i came, the doors were opened as to permit brunch fare to be eaten outdoors. n nhonestly, other than the convenient location, there's not much bringing me back to the griddle.' The customer feels disapproval, neutral, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'coming back to vegas, i met with some friends for brunch here. here and there, they'd boast of this place as though it was a religious experience. however, i beg to differ. n nservice was decent fulfilling the bare requirements of refilling my water and taking my order. other than that, where's the conversation? better yet, where is the smile? n nonto the food, i had ordered a breakfast concoction comprised of eggs, feta, spinach, and chicken. pita on the side as well as potatoes, it was decent. the chicken was dried out, while the eggs were flavorless. i had a bite of my friend's breakfast burrito, which was good. however, my other friend's eggs and bacon looked dismal and...limp. n nthe one benefit of the griddle is the location. conveniently near the 215 and with a large parking lot, the store is easy to get to. the day i came, the doors were opened as to permit brunch fare to be eaten outdoors. n nhonestly, other than the convenient location, there's not much bringing me back to the griddle.' The customer feels disapproval, neutral, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at The Griddle, we can focus on the following areas:

1. Enhance Customer Service: Train our staff to engage in friendly and meaningful conversations with customers, and to provide exceptional service beyond the bare minimum. A smile and a warm greeting can make a significant difference in a customer's perception of their dining experience.

2. Improve Food Quality: Pay close attention to the preparation and presentation of dishes, especially proteins like chicken and eggs. Ensure that they are cooked to perfection, with flavorful seasoning and moist texture.

3. Consistency: Ensure that all dishes are prepared consistently, regardless of the dish or the server."
2,"I really wanted to like this place after countless friends raved about it over & over again. The first time I went with my boyfriend on a date. We had to wait over 2 hours but we were willing to because of all the positive reviews. By the time we finally got seated, we were ravenous and ordered the Parmesan Truffle Fries. They weren't anything special. For dinner I got the Surf and Turf Burgushi. It took forever for it to come out and once it did, it was ice cold. I wasn't really expecting to eat cold, ground beef crumbles. At least my martini was delicious!\n\nThe second time I went was nearly a year later. Wanting to give the infamous Burgushi another try. This time I got the taste explosion. It was really quite plain and fell apart as soon as you picked it up since it's just crumbles of burger meat. Pretty disappointing. That said, the milkshakes are AMAZING. I had the No Sleep till Brooklyn which was an espresso and coffee infused alcoholic shake. It was the redeeming item of the evening.","i really wanted to like this place after countless friends raved about it over over again. the first time i went with my boyfriend on a date. we had to wait over 2 hours but we were willing to because of all the positive reviews. by the time we finally got seated, we were ravenous and ordered the parmesan truffle fries. they weren't anything special. for dinner i got the surf and turf burgushi. it took forever for it to come out and once it did, it was ice cold. i wasn't really expecting to eat cold, ground beef crumbles. at least my martini was delicious! n nthe second time i went was nearly a year later. wanting to give the infamous burgushi another try. this time i got the taste explosion. it was really quite plain and fell apart as soon as you picked it up since it's just crumbles of burger meat. pretty disappointing. that said, the milkshakes are amazing. i had the no sleep till brooklyn which was an espresso and coffee infused alcoholic shake. it was the redeeming item of the evening.","desire, neutral, approval","[INST] A customer left us a 2-star review: 'i really wanted to like this place after countless friends raved about it over over again. the first time i went with my boyfriend on a date. we had to wait over 2 hours but we were willing to because of all the positive reviews. by the time we finally got seated, we were ravenous and ordered the parmesan truffle fries. they weren't anything special. for dinner i got the surf and turf burgushi. it took forever for it to come out and once it did, it was ice cold. i wasn't really expecting to eat cold, ground beef crumbles. at least my martini was delicious! n nthe second time i went was nearly a year later. wanting to give the infamous burgushi another try. this time i got the taste explosion. it was really quite plain and fell apart as soon as you picked it up since it's just crumbles of burger meat. pretty disappointing. that said, the milkshakes are amazing. i had the no sleep till brooklyn which was an espresso and coffee infused alcoholic shake. it was the redeeming item of the evening.' The customer feels desire, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i really wanted to like this place after countless friends raved about it over over again. the first time i went with my boyfriend on a date. we had to wait over 2 hours but we were willing to because of all the positive reviews. by the time we finally got seated, we were ravenous and ordered the parmesan truffle fries. they weren't anything special. for dinner i got the surf and turf burgushi. it took forever for it to come out and once it did, it was ice cold. i wasn't really expecting to eat cold, ground beef crumbles. at least my martini was delicious! n nthe second time i went was nearly a year later. wanting to give the infamous burgushi another try. this time i got the taste explosion. it was really quite plain and fell apart as soon as you picked it up since it's just crumbles of burger meat. pretty disappointing. that said, the milkshakes are amazing. i had the no sleep till brooklyn which was an espresso and coffee infused alcoholic shake. it was the redeeming item of the evening.' The customer feels desire, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Reduce wait times: Address the long wait times by improving restaurant management and reservation systems to ensure a more timely seating.

2. Enhance food quality and presentation: Improve the taste and quality of the dishes, particularly the Parmesan truffle fries and the burgushi, to meet customer expectations.

3. Ensure food temperature: Implement proper food handling procedures to ensure that dishes are served hot, especially the surf and turf burgushi."
2,"I heard this place was good but was very disappointed.  The food did not seem very fresh, had odd, almost dirty taste to it, the bowls weren't very clean, and there weren't as many choices as I thought.   On the positive side, the soft serve was delish, the sushi was mostly good (although the inari was mostly seaweed), and my picky daughter found a lot to eat.  The won ton soup was the best I have had in an all you can eat chinese buffet.","i heard this place was good but was very disappointed. the food did not seem very fresh, had odd, almost dirty taste to it, the bowls weren't very clean, and there weren't as many choices as i thought. on the positive side, the soft serve was delish, the sushi was mostly good although the inari was mostly seaweed , and my picky daughter found a lot to eat. the won ton soup was the best i have had in an all you can eat chinese buffet.","disappointment, disapproval, admiration","[INST] A customer left us a 2-star review: 'i heard this place was good but was very disappointed. the food did not seem very fresh, had odd, almost dirty taste to it, the bowls weren't very clean, and there weren't as many choices as i thought. on the positive side, the soft serve was delish, the sushi was mostly good although the inari was mostly seaweed , and my picky daughter found a lot to eat. the won ton soup was the best i have had in an all you can eat chinese buffet.' The customer feels disappointment, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i heard this place was good but was very disappointed. the food did not seem very fresh, had odd, almost dirty taste to it, the bowls weren't very clean, and there weren't as many choices as i thought. on the positive side, the soft serve was delish, the sushi was mostly good although the inari was mostly seaweed , and my picky daughter found a lot to eat. the won ton soup was the best i have had in an all you can eat chinese buffet.' The customer feels disappointment, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Ensure that all food items are fresh, clean, and taste as expected. This may involve improving food storage and preparation methods.

2. Cleanliness: Pay close attention to the cleanliness of dining areas, utensils, and serving dishes. Regular cleaning and sanitizing can help prevent issues like the ones mentioned in the review.

3. Variety: Expand the menu options to provide a wider range of choices, especially in the sushi section to meet customer expectations.

4. Staff Training: Train staff to provide accurate information about the menu and the quality of the food."
2,Buying from Best Buy is very unsafe! My card was used to purchase and charged to my account. \nI have told friends and family never to use Best Buy purchase online. I am also writing a review on Yelp to warn innocent victims.\nI was also sent an email from Best Buy claiming that they were going to credit my account the difference of my purchase and it never happened.\nThe item was not available in the store at the time of my pick up - so I decided to buy somewhere else.\nI am currently waiting on 2 separate issues from Best Buy and to date - nothing has been done.\nVery risky to use online purchase from Best Buy.,buying from best buy is very unsafe! my card was used to purchase and charged to my account. ni have told friends and family never to use best buy purchase online. i am also writing a review on yelp to warn innocent victims. ni was also sent an email from best buy claiming that they were going to credit my account the difference of my purchase and it never happened. nthe item was not available in the store at the time of my pick up so i decided to buy somewhere else. ni am currently waiting on 2 separate issues from best buy and to date nothing has been done. nvery risky to use online purchase from best buy.,"neutral, disapproval, disappointment","[INST] A customer left us a 2-star review: 'buying from best buy is very unsafe! my card was used to purchase and charged to my account. ni have told friends and family never to use best buy purchase online. i am also writing a review on yelp to warn innocent victims. ni was also sent an email from best buy claiming that they were going to credit my account the difference of my purchase and it never happened. nthe item was not available in the store at the time of my pick up so i decided to buy somewhere else. ni am currently waiting on 2 separate issues from best buy and to date nothing has been done. nvery risky to use online purchase from best buy.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'buying from best buy is very unsafe! my card was used to purchase and charged to my account. ni have told friends and family never to use best buy purchase online. i am also writing a review on yelp to warn innocent victims. ni was also sent an email from best buy claiming that they were going to credit my account the difference of my purchase and it never happened. nthe item was not available in the store at the time of my pick up so i decided to buy somewhere else. ni am currently waiting on 2 separate issues from best buy and to date nothing has been done. nvery risky to use online purchase from best buy.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  1. Address the security concern: Immediately investigate the fraudulent charge on the customer's account and provide a detailed explanation of the findings. Offer a solution, such as reimbursing the unauthorized charges and providing additional security measures to prevent future incidents.

2. Improve communication: Address the communication issue by ensuring that the customer is promptly notified about the status of their issues, including the credit for the difference in the purchase and the availability of the item in-store.

3. Enhance customer service: Offer a personalized apology for the inconvenience caused and provide exceptional customer service to regain the customer's trust."
2,"Don't waste your time or money here. 30 dollars for a Chupacabra and margarita on the rocks. Both were highly disappointing. We expected more from the Chupacabra, especially since it was featured on the tv in our upstairs hotel room. We took my margarita back and they upgraded to a Cadillac. Better, but still not great. Another member of the group ordered a blended margarita and was equally disappointed. Food was so so, and disappointing you had to pay for chips and salsa. Employees were nice, but try elsewhere for your money.","don't waste your time or money here. 30 dollars for a chupacabra and margarita on the rocks. both were highly disappointing. we expected more from the chupacabra, especially since it was featured on the tv in our upstairs hotel room. we took my margarita back and they upgraded to a cadillac. better, but still not great. another member of the group ordered a blended margarita and was equally disappointed. food was so so, and disappointing you had to pay for chips and salsa. employees were nice, but try elsewhere for your money.","disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'don't waste your time or money here. 30 dollars for a chupacabra and margarita on the rocks. both were highly disappointing. we expected more from the chupacabra, especially since it was featured on the tv in our upstairs hotel room. we took my margarita back and they upgraded to a cadillac. better, but still not great. another member of the group ordered a blended margarita and was equally disappointed. food was so so, and disappointing you had to pay for chips and salsa. employees were nice, but try elsewhere for your money.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'don't waste your time or money here. 30 dollars for a chupacabra and margarita on the rocks. both were highly disappointing. we expected more from the chupacabra, especially since it was featured on the tv in our upstairs hotel room. we took my margarita back and they upgraded to a cadillac. better, but still not great. another member of the group ordered a blended margarita and was equally disappointed. food was so so, and disappointing you had to pay for chips and salsa. employees were nice, but try elsewhere for your money.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Improve the quality of the Chupacabra dish: Investigate the recipe and consider sourcing higher quality ingredients to enhance the flavor and presentation of the dish.

2. Offer a more competitive price: Review the pricing strategy for the Chupacabra dish and margarita to ensure they are in line with industry standards and customer expectations.

3. Provide a complimentary appetizer: Offer a complimentary plate of chips and salsa to customers as a gesture of goodwill and to improve the overall dining experience."
2,"I was really looking forward to our visit based on ratings and a LV resident recommendation.  \n\nThat said, I have had much better Irish food in NYC and ATL.  And the service, while friendly, was very slow on delivering the food.\n\nOrdered battered sausage and onion rings for apps - both were very good.\n\nFor entrees, shepherd's pie and herb crusted arugula and goat cheese salad with shrimp.\n\nShepherd's pie was a large portion (good), with great mashed on top but the meat was dry - no gravy!?  If it had some moisture to it, it would have actually been a really good shepherd's pie....\n\nThe shrimp on the salad was tough and overcooked (re-heated??).  Seemed like they had been sitting around too long or had been cooked the day before.\n\nOrdered a Stoli and tonic but somehow got a Smirnoff and tonic (shown on the bill).\n\nPerhaps it is unfair to expect to have great pub food in LV...but it's such straightforward and simple food, I would have thought it would have been a no-brainer.  Maybe Ri-Ra would have been a solid bet because it is a chain...but I will get my pub food at Olde Blind Dog in ATL :)\n\nAtmosphere was fantastic and authentic....I am sure the live music is a good time too.","i was really looking forward to our visit based on ratings and a lv resident recommendation. n nthat said, i have had much better irish food in nyc and atl. and the service, while friendly, was very slow on delivering the food. n nordered battered sausage and onion rings for apps both were very good. n nfor entrees, shepherd's pie and herb crusted arugula and goat cheese salad with shrimp. n nshepherd's pie was a large portion good , with great mashed on top but the meat was dry no gravy!? if it had some moisture to it, it would have actually been a really good shepherd's pie.... n nthe shrimp on the salad was tough and overcooked re heated?? . seemed like they had been sitting around too long or had been cooked the day before. n nordered a stoli and tonic but somehow got a smirnoff and tonic shown on the bill . n nperhaps it is unfair to expect to have great pub food in lv...but it's such straightforward and simple food, i would have thought it would have been a no brainer. maybe ri ra would have been a solid bet because it is a chain...but i will get my pub food at olde blind dog in atl n natmosphere was fantastic and authentic....i am sure the live music is a good time too.","admiration, neutral, approval","[INST] A customer left us a 2-star review: 'i was really looking forward to our visit based on ratings and a lv resident recommendation. n nthat said, i have had much better irish food in nyc and atl. and the service, while friendly, was very slow on delivering the food. n nordered battered sausage and onion rings for apps both were very good. n nfor entrees, shepherd's pie and herb crusted arugula and goat cheese salad with shrimp. n nshepherd's pie was a large portion good , with great mashed on top but the meat was dry no gravy!? if it had some moisture to it, it would have actually been a really good shepherd's pie.... n nthe shrimp on the salad was tough and overcooked re heated?? . seemed like they had been sitting around too long or had been cooked the day before. n nordered a stoli and tonic but somehow got a smirnoff and tonic shown on the bill . n nperhaps it is unfair to expect to have great pub food in lv...but it's such straightforward and simple food, i would have thought it would have been a no brainer. maybe ri ra would have been a solid bet because it is a chain...but i will get my pub food at olde blind dog in atl n natmosphere was fantastic and authentic....i am sure the live music is a good time too.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i was really looking forward to our visit based on ratings and a lv resident recommendation. n nthat said, i have had much better irish food in nyc and atl. and the service, while friendly, was very slow on delivering the food. n nordered battered sausage and onion rings for apps both were very good. n nfor entrees, shepherd's pie and herb crusted arugula and goat cheese salad with shrimp. n nshepherd's pie was a large portion good , with great mashed on top but the meat was dry no gravy!? if it had some moisture to it, it would have actually been a really good shepherd's pie.... n nthe shrimp on the salad was tough and overcooked re heated?? . seemed like they had been sitting around too long or had been cooked the day before. n nordered a stoli and tonic but somehow got a smirnoff and tonic shown on the bill . n nperhaps it is unfair to expect to have great pub food in lv...but it's such straightforward and simple food, i would have thought it would have been a no brainer. maybe ri ra would have been a solid bet because it is a chain...but i will get my pub food at olde blind dog in atl n natmosphere was fantastic and authentic....i am sure the live music is a good time too.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve service speed: The customer mentioned that the service was slow in delivering food. We can work on streamlining our service process to ensure prompt delivery without compromising on quality.

2. Enhance food quality: The customer felt that the meat in the Shepherd's pie was dry and the shrimp on the salad was overcooked. We can focus on improving the quality of our ingredients, especially for dishes that are considered staples like Shepherd's pie and salads."
2,"Food was a 2 &1/2 star, service is 0 stars, overall the two star rating is me being nice.\n Never in my life have I had worse service at a \""fine\"" dining restaurant. This dinner was for family night, as we approached the restaurant there was no one at the hostess podium to greet us for a good 5 minutes. When the hostess finally arrived it was past our reservation time and the table has not yet been cleaned nor set for us, we waited patiently for her to guide us to our table when noticing more than half of the tables were deserted. \nOur waiter had a one large group and us to serve. He came up to take both the drink order and the food order. We were then neglected with no bread or butter which was being served across the whole restaurant but not to us, and we were also left with no drinks. When the food finally arrived , our water finally came yet my moms drink was forgotten about. \nThe one and only good dish had there was the fillet! It was cooked to perfection and accompanied with three great sauces for taste. The sliders were disappointing and the bread was stale and cold. During the whole dinner we saw our waiter twice, once for the order and another time for the food, but never for drinks nor the curtsy of checking on us. Horrible service!","food was a 2 1 2 star, service is 0 stars, overall the two star rating is me being nice. n never in my life have i had worse service at a fine dining restaurant. this dinner was for family night, as we approached the restaurant there was no one at the hostess podium to greet us for a good 5 minutes. when the hostess finally arrived it was past our reservation time and the table has not yet been cleaned nor set for us, we waited patiently for her to guide us to our table when noticing more than half of the tables were deserted. nour waiter had a one large group and us to serve. he came up to take both the drink order and the food order. we were then neglected with no bread or butter which was being served across the whole restaurant but not to us, and we were also left with no drinks. when the food finally arrived , our water finally came yet my moms drink was forgotten about. nthe one and only good dish had there was the fillet! it was cooked to perfection and accompanied with three great sauces for taste. the sliders were disappointing and the bread was stale and cold. during the whole dinner we saw our waiter twice, once for the order and another time for the food, but never for drinks nor the curtsy of checking on us. horrible service!","neutral, disappointment, annoyance","[INST] A customer left us a 2-star review: 'food was a 2 1 2 star, service is 0 stars, overall the two star rating is me being nice. n never in my life have i had worse service at a fine dining restaurant. this dinner was for family night, as we approached the restaurant there was no one at the hostess podium to greet us for a good 5 minutes. when the hostess finally arrived it was past our reservation time and the table has not yet been cleaned nor set for us, we waited patiently for her to guide us to our table when noticing more than half of the tables were deserted. nour waiter had a one large group and us to serve. he came up to take both the drink order and the food order. we were then neglected with no bread or butter which was being served across the whole restaurant but not to us, and we were also left with no drinks. when the food finally arrived , our water finally came yet my moms drink was forgotten about. nthe one and only good dish had there was the fillet! it was cooked to perfection and accompanied with three great sauces for taste. the sliders were disappointing and the bread was stale and cold. during the whole dinner we saw our waiter twice, once for the order and another time for the food, but never for drinks nor the curtsy of checking on us. horrible service!' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'food was a 2 1 2 star, service is 0 stars, overall the two star rating is me being nice. n never in my life have i had worse service at a fine dining restaurant. this dinner was for family night, as we approached the restaurant there was no one at the hostess podium to greet us for a good 5 minutes. when the hostess finally arrived it was past our reservation time and the table has not yet been cleaned nor set for us, we waited patiently for her to guide us to our table when noticing more than half of the tables were deserted. nour waiter had a one large group and us to serve. he came up to take both the drink order and the food order. we were then neglected with no bread or butter which was being served across the whole restaurant but not to us, and we were also left with no drinks. when the food finally arrived , our water finally came yet my moms drink was forgotten about. nthe one and only good dish had there was the fillet! it was cooked to perfection and accompanied with three great sauces for taste. the sliders were disappointing and the bread was stale and cold. during the whole dinner we saw our waiter twice, once for the order and another time for the food, but never for drinks nor the curtsy of checking on us. horrible service!' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve staffing and service at the hostess podium to ensure a prompt and welcoming greeting for all customers, especially during peak hours.
2. Ensure tables are cleaned and set before reservation times to create a welcoming atmosphere for customers.
3. Allocate tables more evenly among servers to prevent overloading and ensure that all tables receive adequate attention.
4. Provide bread and butter to all tables promptly, and ensure that drinks are served in a timely manner.
5. Regularly check on tables to ensure customer satisfaction and address any issues or concerns promptly."
2,Editing my review from 5/5 to 2/5. Was my second experience at Layla's and everything was great including the food and vibe. The service was a little slow when it got busy so that's to be expected and not a big deal. \n\nThe reason for my edit on this review is because I woke up this morning throwing up the food I ordered(Shawarma plate). Could be an isolated incident but after the whole Firefly thing you never know.,editing my review from 5 5 to 2 5. was my second experience at layla's and everything was great including the food and vibe. the service was a little slow when it got busy so that's to be expected and not a big deal. n nthe reason for my edit on this review is because i woke up this morning throwing up the food i ordered shawarma plate . could be an isolated incident but after the whole firefly thing you never know.,"admiration, approval, neutral","[INST] A customer left us a 2-star review: 'editing my review from 5 5 to 2 5. was my second experience at layla's and everything was great including the food and vibe. the service was a little slow when it got busy so that's to be expected and not a big deal. n nthe reason for my edit on this review is because i woke up this morning throwing up the food i ordered shawarma plate . could be an isolated incident but after the whole firefly thing you never know.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'editing my review from 5 5 to 2 5. was my second experience at layla's and everything was great including the food and vibe. the service was a little slow when it got busy so that's to be expected and not a big deal. n nthe reason for my edit on this review is because i woke up this morning throwing up the food i ordered shawarma plate . could be an isolated incident but after the whole firefly thing you never know.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on two main areas: food safety and service speed during busy hours.

1. Food Safety: Investigate the incident of food-borne illness reported by the customer. This could involve reviewing food preparation procedures, storage practices, and cooking temperatures. It might be beneficial to consult with a food safety expert or health department to ensure all regulations are being followed.

2. Service Speed: Address the issue of slow service during busy hours. This could involve hiring additional staff, improving communication and organization among the team, or implementing a system to prioritize orders during peak times."
2,"After going to the farmers market in Guadeloupe,  this place was awful. They are way over priced on a lot of items, like fresh eggs and honey. The store had so much stuff it was hard to find items and they didn't have much local items. The service was so so. This place is more hype than anything good.","after going to the farmers market in guadeloupe, this place was awful. they are way over priced on a lot of items, like fresh eggs and honey. the store had so much stuff it was hard to find items and they didn't have much local items. the service was so so. this place is more hype than anything good.","disgust, annoyance, disappointment","[INST] A customer left us a 2-star review: 'after going to the farmers market in guadeloupe, this place was awful. they are way over priced on a lot of items, like fresh eggs and honey. the store had so much stuff it was hard to find items and they didn't have much local items. the service was so so. this place is more hype than anything good.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'after going to the farmers market in guadeloupe, this place was awful. they are way over priced on a lot of items, like fresh eggs and honey. the store had so much stuff it was hard to find items and they didn't have much local items. the service was so so. this place is more hype than anything good.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the pricing issue: Investigate the pricing of our items compared to the farmers market in Guadeloupe. If our prices are indeed higher, consider adjusting them to be more competitive.

2. Improve store organization: Arrange the store in a more logical and easy-to-navigate manner, making it easier for customers to find the items they are looking for.

3. Increase local offerings: Make an effort to stock more locally-sourced items, as this was a point of frustration for the customer."
2,"Good, average food. Not the greatest but it hits the spot. 808 Hawaii Mixed Plate up the road has some fancier dishes, a little more tasty, but you get what you expect here.","good, average food. not the greatest but it hits the spot. 808 hawaii mixed plate up the road has some fancier dishes, a little more tasty, but you get what you expect here.","admiration, approval, neutral","[INST] A customer left us a 2-star review: 'good, average food. not the greatest but it hits the spot. 808 hawaii mixed plate up the road has some fancier dishes, a little more tasty, but you get what you expect here.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'good, average food. not the greatest but it hits the spot. 808 hawaii mixed plate up the road has some fancier dishes, a little more tasty, but you get what you expect here.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Acknowledge the review: Respond to the review, thanking the customer for their feedback and expressing appreciation for their patronage.

2. Address the food quality: Investigate the quality of the food served, ensuring that it meets our standards and is consistently good. Consider seeking feedback from other customers or employees to identify any potential issues.

3. Explore menu expansion: Research and potentially introduce more ""fancier"" dishes to our menu, similar to those offered at 808 Hawaii Mixed Plate, to cater to customers seeking a more diverse and flavorful dining experience."
2,"Went in here for the first time recently, intending to use the appetizer/wine tasting Groupon.  Upon walking in, the hostess seemed inconvenienced and asked \""Can I help you?\""  Well,um, we'd like a table (duh).  Though there were some open, she said they were all \""reserved,\"" so we asked if we could sit at one of the many that were open outside.  She went and checked to see if they were available, then came back and said they weren't going to open the outside.   Hmmm... well that's a bad business decision.  People arriving and waiting for tables, all the tables inside are \""reserved,\"" there's plenty of tables available outside on a beautiful evening, yet they won't open that area.  We walked out and didn't think twice about it.","went in here for the first time recently, intending to use the appetizer wine tasting groupon. upon walking in, the hostess seemed inconvenienced and asked can i help you? well,um, we'd like a table duh . though there were some open, she said they were all reserved, so we asked if we could sit at one of the many that were open outside. she went and checked to see if they were available, then came back and said they weren't going to open the outside. hmmm... well that's a bad business decision. people arriving and waiting for tables, all the tables inside are reserved, there's plenty of tables available outside on a beautiful evening, yet they won't open that area. we walked out and didn't think twice about it.","neutral, disapproval, annoyance","[INST] A customer left us a 2-star review: 'went in here for the first time recently, intending to use the appetizer wine tasting groupon. upon walking in, the hostess seemed inconvenienced and asked can i help you? well,um, we'd like a table duh . though there were some open, she said they were all reserved, so we asked if we could sit at one of the many that were open outside. she went and checked to see if they were available, then came back and said they weren't going to open the outside. hmmm... well that's a bad business decision. people arriving and waiting for tables, all the tables inside are reserved, there's plenty of tables available outside on a beautiful evening, yet they won't open that area. we walked out and didn't think twice about it.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'went in here for the first time recently, intending to use the appetizer wine tasting groupon. upon walking in, the hostess seemed inconvenienced and asked can i help you? well,um, we'd like a table duh . though there were some open, she said they were all reserved, so we asked if we could sit at one of the many that were open outside. she went and checked to see if they were available, then came back and said they weren't going to open the outside. hmmm... well that's a bad business decision. people arriving and waiting for tables, all the tables inside are reserved, there's plenty of tables available outside on a beautiful evening, yet they won't open that area. we walked out and didn't think twice about it.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Train staff on customer service: Ensure your staff is well-versed in providing friendly and welcoming service to all customers.

2. Clarify table reservations: Clearly communicate table availability, both inside and outside, to avoid confusion.

3. Flexibility: Be more flexible with seating arrangements, especially during busy periods or good weather.

4. Empathy: Train staff to show empathy and understanding towards customers, especially when they have specific requests or are using promotions like Groupons."
2,"I'm giving this 2 stars only because the food is decent (most of the time).  The service, however, is HORRIBLE. Several times myself or my husband has gone in to pick up a takeout order, and the guy with the ponytail takes payment but does not retrieve the food. Then another guy, when you inquire about if your food is ready, asks for payment for your order, which is just sitting there, getting cold. Ridiculous.  Also, it's a bit grimy in there. I do not like seeing dead bugs in front of the door.","i'm giving this 2 stars only because the food is decent most of the time . the service, however, is horrible. several times myself or my husband has gone in to pick up a takeout order, and the guy with the ponytail takes payment but does not retrieve the food. then another guy, when you inquire about if your food is ready, asks for payment for your order, which is just sitting there, getting cold. ridiculous. also, it's a bit grimy in there. i do not like seeing dead bugs in front of the door.","disgust, annoyance, disapproval","[INST] A customer left us a 2-star review: 'i'm giving this 2 stars only because the food is decent most of the time . the service, however, is horrible. several times myself or my husband has gone in to pick up a takeout order, and the guy with the ponytail takes payment but does not retrieve the food. then another guy, when you inquire about if your food is ready, asks for payment for your order, which is just sitting there, getting cold. ridiculous. also, it's a bit grimy in there. i do not like seeing dead bugs in front of the door.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i'm giving this 2 stars only because the food is decent most of the time . the service, however, is horrible. several times myself or my husband has gone in to pick up a takeout order, and the guy with the ponytail takes payment but does not retrieve the food. then another guy, when you inquire about if your food is ready, asks for payment for your order, which is just sitting there, getting cold. ridiculous. also, it's a bit grimy in there. i do not like seeing dead bugs in front of the door.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Communication: Ensure that all staff members are well-informed about orders and are aware of who is responsible for picking up and delivering orders to customers.

2. Enhance Service Quality: Train staff to provide friendly, efficient, and courteous service. They should be attentive to customers' needs and inquiries, and resolve any issues promptly.

3. Maintain Cleanliness: Regularly clean and sanitize the restaurant, paying special attention to high-touch areas like the counter, door, and seating areas."
2,"All those out of work used car salesmen had to end up somewhere... \n\n\nI furnished an entire place with electronics and furniture from RC Willey, and would strongly advise against giving them your business. \n\nThe sales staff here are very commission driven, which is obvious when you start talking with them. I felt a little pressure to purchase certain items over others from the salesman helping me out. I grew very turned off by the whole experience. \n\nI had to buy and exchange three different couches before we found one that fit through the front door of my apartment. Every time something didn't work, I ended up at the end of the delivery list, going weeks before having a couch to sit on. Once they have your money, the quality of customer service falls apart. \n\nAlso, they are not open on Sundays, so plan on taking time out of your busy work week to be hassled by a slimy sales personnel. \n\nThe positive note is that I like the furniture I purchased, although I imagine I could find other items somewhere that provides a much better all-around experience.","all those out of work used car salesmen had to end up somewhere... n n ni furnished an entire place with electronics and furniture from rc willey, and would strongly advise against giving them your business. n nthe sales staff here are very commission driven, which is obvious when you start talking with them. i felt a little pressure to purchase certain items over others from the salesman helping me out. i grew very turned off by the whole experience. n ni had to buy and exchange three different couches before we found one that fit through the front door of my apartment. every time something didn't work, i ended up at the end of the delivery list, going weeks before having a couch to sit on. once they have your money, the quality of customer service falls apart. n nalso, they are not open on sundays, so plan on taking time out of your busy work week to be hassled by a slimy sales personnel. n nthe positive note is that i like the furniture i purchased, although i imagine i could find other items somewhere that provides a much better all around experience.","neutral, disapproval, disappointment","[INST] A customer left us a 2-star review: 'all those out of work used car salesmen had to end up somewhere... n n ni furnished an entire place with electronics and furniture from rc willey, and would strongly advise against giving them your business. n nthe sales staff here are very commission driven, which is obvious when you start talking with them. i felt a little pressure to purchase certain items over others from the salesman helping me out. i grew very turned off by the whole experience. n ni had to buy and exchange three different couches before we found one that fit through the front door of my apartment. every time something didn't work, i ended up at the end of the delivery list, going weeks before having a couch to sit on. once they have your money, the quality of customer service falls apart. n nalso, they are not open on sundays, so plan on taking time out of your busy work week to be hassled by a slimy sales personnel. n nthe positive note is that i like the furniture i purchased, although i imagine i could find other items somewhere that provides a much better all around experience.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'all those out of work used car salesmen had to end up somewhere... n n ni furnished an entire place with electronics and furniture from rc willey, and would strongly advise against giving them your business. n nthe sales staff here are very commission driven, which is obvious when you start talking with them. i felt a little pressure to purchase certain items over others from the salesman helping me out. i grew very turned off by the whole experience. n ni had to buy and exchange three different couches before we found one that fit through the front door of my apartment. every time something didn't work, i ended up at the end of the delivery list, going weeks before having a couch to sit on. once they have your money, the quality of customer service falls apart. n nalso, they are not open on sundays, so plan on taking time out of your busy work week to be hassled by a slimy sales personnel. n nthe positive note is that i like the furniture i purchased, although i imagine i could find other items somewhere that provides a much better all around experience.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Address the commission-driven sales approach: Train our sales staff to prioritize customer needs and satisfaction over sales targets. Ensure they provide a pressure-free shopping experience.

2. Improve product fitment: Enhance communication with customers about product dimensions and ensure proper measurements are taken before delivery to avoid issues with fitting through doors or other spaces.

3. Enhance customer service: Improve the quality of customer service, especially after sales, by addressing issues promptly and prioritizing customers on delivery lists."
2,"I feel like Rachel Ray's evil twin when I talk about this place.  Yuck-O!\n\nThis is located by a bunch of office buildings in the industrial part of the city, so I know who they're catering to.  It's quick, it's easy, and I have a feeling that a lot of burly guys workin' fork lifts all day don't have the most delicate of palates.\n\nHowever, I worked by here for a while and while I did sometimes I got stuck at my desk through lunch hour.  Munch a Sub (we ended up calling it Punch a Pud) was my only hope. \n\nThe bread was always ALWAYS soggy.  Their meat tasted like processed food stuffs instead of actual meat.  Veggies were limp, sauces were wrong, things were forgotten.  Munch A Sub should only be utilized in dire episodes of near starvation.","i feel like rachel ray's evil twin when i talk about this place. yuck o! n nthis is located by a bunch of office buildings in the industrial part of the city, so i know who they're catering to. it's quick, it's easy, and i have a feeling that a lot of burly guys workin' fork lifts all day don't have the most delicate of palates. n nhowever, i worked by here for a while and while i did sometimes i got stuck at my desk through lunch hour. munch a sub we ended up calling it punch a pud was my only hope. n nthe bread was always always soggy. their meat tasted like processed food stuffs instead of actual meat. veggies were limp, sauces were wrong, things were forgotten. munch a sub should only be utilized in dire episodes of near starvation.","neutral, approval, annoyance","[INST] A customer left us a 2-star review: 'i feel like rachel ray's evil twin when i talk about this place. yuck o! n nthis is located by a bunch of office buildings in the industrial part of the city, so i know who they're catering to. it's quick, it's easy, and i have a feeling that a lot of burly guys workin' fork lifts all day don't have the most delicate of palates. n nhowever, i worked by here for a while and while i did sometimes i got stuck at my desk through lunch hour. munch a sub we ended up calling it punch a pud was my only hope. n nthe bread was always always soggy. their meat tasted like processed food stuffs instead of actual meat. veggies were limp, sauces were wrong, things were forgotten. munch a sub should only be utilized in dire episodes of near starvation.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i feel like rachel ray's evil twin when i talk about this place. yuck o! n nthis is located by a bunch of office buildings in the industrial part of the city, so i know who they're catering to. it's quick, it's easy, and i have a feeling that a lot of burly guys workin' fork lifts all day don't have the most delicate of palates. n nhowever, i worked by here for a while and while i did sometimes i got stuck at my desk through lunch hour. munch a sub we ended up calling it punch a pud was my only hope. n nthe bread was always always soggy. their meat tasted like processed food stuffs instead of actual meat. veggies were limp, sauces were wrong, things were forgotten. munch a sub should only be utilized in dire episodes of near starvation.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Ingredients: Ensure that the meat is fresh and of high quality, and that the vegetables are crisp and flavorful.

2. Bread Freshness: Improve the freshness of the bread to prevent it from becoming soggy.

3. Attention to Detail: Pay closer attention to orders to prevent mistakes and ensure that all items are included.

4. Sauces: Review the recipes for our sauces to ensure they are accurate and appealing.

5. Cleanliness: Maintain a clean and hygienic environment to enhance the overall dining experience."
2,This location has really bad customer service they had me waiting in line by myself for close to 20 mins with a full staff behind the counter with each person just staring and telling me be right with you sir. I would understand if it were a busy time and the rush to get orders ready were really bad but I was the only customer in the store. I would recommend going to another location to get your kfc.,this location has really bad customer service they had me waiting in line by myself for close to 20 mins with a full staff behind the counter with each person just staring and telling me be right with you sir. i would understand if it were a busy time and the rush to get orders ready were really bad but i was the only customer in the store. i would recommend going to another location to get your kfc.,"disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'this location has really bad customer service they had me waiting in line by myself for close to 20 mins with a full staff behind the counter with each person just staring and telling me be right with you sir. i would understand if it were a busy time and the rush to get orders ready were really bad but i was the only customer in the store. i would recommend going to another location to get your kfc.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this location has really bad customer service they had me waiting in line by myself for close to 20 mins with a full staff behind the counter with each person just staring and telling me be right with you sir. i would understand if it were a busy time and the rush to get orders ready were really bad but i was the only customer in the store. i would recommend going to another location to get your kfc.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your KFC location, consider the following steps:

1. Train staff on the importance of customer service and the impact it has on the overall customer experience.
2. Implement a system to manage customer flow more efficiently, ensuring that customers are attended to promptly, especially during slow periods.
3. Encourage staff to maintain eye contact and engage with customers, rather than appearing disinterested or distracted.
4. Provide regular feedback and coaching to staff members to help them improve their customer service skills.
5. Offer apologies and make amends for any negative experiences, such as offering a discount or complimentary item on the customer's next visit."
2,"We use to come with all our friends for their steak special but we were really disappointed the last few times we came.  Never mind the service is slow, the food was not worth the wait.","we use to come with all our friends for their steak special but we were really disappointed the last few times we came. never mind the service is slow, the food was not worth the wait.","disappointment, neutral, annoyance","[INST] A customer left us a 2-star review: 'we use to come with all our friends for their steak special but we were really disappointed the last few times we came. never mind the service is slow, the food was not worth the wait.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'we use to come with all our friends for their steak special but we were really disappointed the last few times we came. never mind the service is slow, the food was not worth the wait.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Service Speed: Address the issue of slow service to ensure a more efficient dining experience. This could involve hiring more staff, training them to work more efficiently, or streamlining the ordering process.

2. Enhance Food Quality: Investigate the reasons for the perceived decline in food quality. This could involve reevaluating the steak special recipe, sourcing better ingredients, or improving the cooking process.

3. Show Appreciation: Acknowledge the customer's long-term patronage and express regret for their recent disappointing experiences."
2,"The food was decent at best,  service was awful.  Lazy host, slow service,  mediocre food.  I would not go back to this location.  Management needs to work on the customer service for this restaurant!!!","the food was decent at best, service was awful. lazy host, slow service, mediocre food. i would not go back to this location. management needs to work on the customer service for this restaurant!!!","disgust, annoyance, disappointment","[INST] A customer left us a 2-star review: 'the food was decent at best, service was awful. lazy host, slow service, mediocre food. i would not go back to this location. management needs to work on the customer service for this restaurant!!!' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the food was decent at best, service was awful. lazy host, slow service, mediocre food. i would not go back to this location. management needs to work on the customer service for this restaurant!!!' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address the concerns raised in the review, we can take the following steps:

1. Acknowledge the review: Respond to the review promptly, acknowledging the customer's feedback and expressing our regret for their negative experience.

2. Address the service issues: Apologize for the slow service and the perceived lack of attention from the host. Offer a solution, such as a complimentary meal or a discount on their next visit, to make amends for the inconvenience."
2,"After hearing good things about this place, I finally made it here for lunch.  Unfortunately, it was after the menu change so I was expecting different choices.\n\nUpon entering, the first thing I noticed was that there wasn't much space to sit.  There were maybe 5 small tables near the ordering counter and just as much at the patio.  This was a fast casual place(you order at the counter but they'll bring food out to you).  The menu was somewhat small.  You get to pick between pizza, salad, or sandwich.  I decided on a gyro and my bf got the corn pizza.  Since we wanted to sit inside, we decided to go past the ordering counter to see if there were any tables there.  I was skeptical since all I could see was the kitchen and waitstaff in that area, but it turned out there was a ton of restaurant seating that you can't see when you go in.  We weren't sure if we were suppose to sit there since it looked more formal, but we did anyway.  The food came within a reasonable amount of time and it was decent.  My gyro was generously portioned.  The pickle that came with my gyro could have been more crisp and the tzatziki sauce was pretty bland.  The corn pizza was also a generous portion and seemed quite good from the bite I got.\n\nMy main dislike of this place was the layout.  Seating shouldn't be hidden in the back.  The food is slightly pricey and none of the menu items jumped out at me.  I'd describe this place as underwhelming.  At least this place has underground parking.","after hearing good things about this place, i finally made it here for lunch. unfortunately, it was after the menu change so i was expecting different choices. n nupon entering, the first thing i noticed was that there wasn't much space to sit. there were maybe 5 small tables near the ordering counter and just as much at the patio. this was a fast casual place you order at the counter but they'll bring food out to you . the menu was somewhat small. you get to pick between pizza, salad, or sandwich. i decided on a gyro and my bf got the corn pizza. since we wanted to sit inside, we decided to go past the ordering counter to see if there were any tables there. i was skeptical since all i could see was the kitchen and waitstaff in that area, but it turned out there was a ton of restaurant seating that you can't see when you go in. we weren't sure if we were suppose to sit there since it looked more formal, but we did anyway. the food came within a reasonable amount of time and it was decent. my gyro was generously portioned. the pickle that came with my gyro could have been more crisp and the tzatziki sauce was pretty bland. the corn pizza was also a generous portion and seemed quite good from the bite i got. n nmy main dislike of this place was the layout. seating shouldn't be hidden in the back. the food is slightly pricey and none of the menu items jumped out at me. i'd describe this place as underwhelming. at least this place has underground parking.","disappointment, neutral, realization","[INST] A customer left us a 2-star review: 'after hearing good things about this place, i finally made it here for lunch. unfortunately, it was after the menu change so i was expecting different choices. n nupon entering, the first thing i noticed was that there wasn't much space to sit. there were maybe 5 small tables near the ordering counter and just as much at the patio. this was a fast casual place you order at the counter but they'll bring food out to you . the menu was somewhat small. you get to pick between pizza, salad, or sandwich. i decided on a gyro and my bf got the corn pizza. since we wanted to sit inside, we decided to go past the ordering counter to see if there were any tables there. i was skeptical since all i could see was the kitchen and waitstaff in that area, but it turned out there was a ton of restaurant seating that you can't see when you go in. we weren't sure if we were suppose to sit there since it looked more formal, but we did anyway. the food came within a reasonable amount of time and it was decent. my gyro was generously portioned. the pickle that came with my gyro could have been more crisp and the tzatziki sauce was pretty bland. the corn pizza was also a generous portion and seemed quite good from the bite i got. n nmy main dislike of this place was the layout. seating shouldn't be hidden in the back. the food is slightly pricey and none of the menu items jumped out at me. i'd describe this place as underwhelming. at least this place has underground parking.' The customer feels disappointment, neutral, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'after hearing good things about this place, i finally made it here for lunch. unfortunately, it was after the menu change so i was expecting different choices. n nupon entering, the first thing i noticed was that there wasn't much space to sit. there were maybe 5 small tables near the ordering counter and just as much at the patio. this was a fast casual place you order at the counter but they'll bring food out to you . the menu was somewhat small. you get to pick between pizza, salad, or sandwich. i decided on a gyro and my bf got the corn pizza. since we wanted to sit inside, we decided to go past the ordering counter to see if there were any tables there. i was skeptical since all i could see was the kitchen and waitstaff in that area, but it turned out there was a ton of restaurant seating that you can't see when you go in. we weren't sure if we were suppose to sit there since it looked more formal, but we did anyway. the food came within a reasonable amount of time and it was decent. my gyro was generously portioned. the pickle that came with my gyro could have been more crisp and the tzatziki sauce was pretty bland. the corn pizza was also a generous portion and seemed quite good from the bite i got. n nmy main dislike of this place was the layout. seating shouldn't be hidden in the back. the food is slightly pricey and none of the menu items jumped out at me. i'd describe this place as underwhelming. at least this place has underground parking.' The customer feels disappointment, neutral, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Improve visibility of seating areas: Make sure all seating areas are clearly visible upon entering the restaurant. This could be achieved by rearranging furniture, adding signs, or adjusting the layout to make seating more noticeable.

2. Enhance menu variety: Offer a wider range of menu options to cater to diverse tastes and preferences. This could include adding new dishes, adjusting the menu seasonally, or offering daily specials.

3. Improve food quality: Focus on enhancing the taste and presentation of dishes, particularly the pickles and tzatziki sauce mentioned in the review."
2,"I had Hank do a one-time cleanup to get our house ready for sale. I didn't feel that the services performed were equal to the price he charged, and I felt like we were taken advantage of. For example, he recommended ripping out several boxwood bushes that had gone dormant from the freeze and replacing with some more colorful plants, so we gave the ok. When we saw the pathetic plants he replaced them with we were pretty disappointed, then noticed that our neighbors' boxwoods were growing back within a month or so (we wish he would have just left them in and trimmed down instead of ripping them out). A few other things weren't done to our satisfaction, and I just feel like it wasn't a good value.","i had hank do a one time cleanup to get our house ready for sale. i didn't feel that the services performed were equal to the price he charged, and i felt like we were taken advantage of. for example, he recommended ripping out several boxwood bushes that had gone dormant from the freeze and replacing with some more colorful plants, so we gave the ok. when we saw the pathetic plants he replaced them with we were pretty disappointed, then noticed that our neighbors' boxwoods were growing back within a month or so we wish he would have just left them in and trimmed down instead of ripping them out . a few other things weren't done to our satisfaction, and i just feel like it wasn't a good value.","disappointment, neutral, desire","[INST] A customer left us a 2-star review: 'i had hank do a one time cleanup to get our house ready for sale. i didn't feel that the services performed were equal to the price he charged, and i felt like we were taken advantage of. for example, he recommended ripping out several boxwood bushes that had gone dormant from the freeze and replacing with some more colorful plants, so we gave the ok. when we saw the pathetic plants he replaced them with we were pretty disappointed, then noticed that our neighbors' boxwoods were growing back within a month or so we wish he would have just left them in and trimmed down instead of ripping them out . a few other things weren't done to our satisfaction, and i just feel like it wasn't a good value.' The customer feels disappointment, neutral, desire. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i had hank do a one time cleanup to get our house ready for sale. i didn't feel that the services performed were equal to the price he charged, and i felt like we were taken advantage of. for example, he recommended ripping out several boxwood bushes that had gone dormant from the freeze and replacing with some more colorful plants, so we gave the ok. when we saw the pathetic plants he replaced them with we were pretty disappointed, then noticed that our neighbors' boxwoods were growing back within a month or so we wish he would have just left them in and trimmed down instead of ripping them out . a few other things weren't done to our satisfaction, and i just feel like it wasn't a good value.' The customer feels disappointment, neutral, desire. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Acknowledge the customer's concerns: Respond to the review by acknowledging their disappointment and expressing empathy for their feelings.

2. Offer a solution for the boxwood bushes: Apologize for the unsatisfactory outcome with the boxwood bushes and offer to replace them with healthier, more vibrant plants at no additional cost. Suggest a consultation with a landscaping expert to ensure future plant choices align with the customer's preferences and the local climate."
2,The food is overpriced for what they give you- one chicken breast and a spear of broccoli was $22.50. Talk about making a come up!! Not to mention it wasn't seasoned very well.  \n\nThe interior of the restaurant looks very dated. \n\nThe only positive was that we were pressed for time and our waiter was able to accommodate. \n\nNot worth it. I would rather wait for a table next door at Meat and Potatoes than return here even if they are the only place with open tables which was the case tonight.,the food is overpriced for what they give you one chicken breast and a spear of broccoli was 22.50. talk about making a come up!! not to mention it wasn't seasoned very well. n nthe interior of the restaurant looks very dated. n nthe only positive was that we were pressed for time and our waiter was able to accommodate. n nnot worth it. i would rather wait for a table next door at meat and potatoes than return here even if they are the only place with open tables which was the case tonight.,"neutral, disapproval, disappointment","[INST] A customer left us a 2-star review: 'the food is overpriced for what they give you one chicken breast and a spear of broccoli was 22.50. talk about making a come up!! not to mention it wasn't seasoned very well. n nthe interior of the restaurant looks very dated. n nthe only positive was that we were pressed for time and our waiter was able to accommodate. n nnot worth it. i would rather wait for a table next door at meat and potatoes than return here even if they are the only place with open tables which was the case tonight.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the food is overpriced for what they give you one chicken breast and a spear of broccoli was 22.50. talk about making a come up!! not to mention it wasn't seasoned very well. n nthe interior of the restaurant looks very dated. n nthe only positive was that we were pressed for time and our waiter was able to accommodate. n nnot worth it. i would rather wait for a table next door at meat and potatoes than return here even if they are the only place with open tables which was the case tonight.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address the pricing concern: Review the menu pricing and consider offering a more substantial portion size for the price, or introduce specials that offer better value.

2. Enhance food quality: Improve the seasoning of dishes to make them more flavorful. Consider offering a taste test for customers to ensure their preferences are met.

3. Update the restaurant's interior: Refresh the restaurant's decor to give it a more modern and inviting look.

4. Train staff on customer service: Ensure waitstaff are attentive, friendly, and proactive in addressing customer needs, even when the restaurant is busy."
2,"My wife, son and I have been going to Casey Jones now for quite some time, however this most recent time we went the quality of everything kinda seemed to jump off a steep cliff.   We went in with some friends the other night and ordered some of their newest burger the \""Juicy Lucy\"", after ordering them medium, we were rewarded with two burgers that not only seemed to be bleeding but the cheese the oozed out of them reminded me of a horror flick where the guy gets stabbed and his guts just pour out.   After taking the burgers back to the kitchen and being assured the would be taken care of, the burgers deffinately came back cooked... almost with a propane torch, talk about hockey pucks! and to top it off we didn't even get cheese in the new burgers making them not so.. Juicy ya know.   Where as before I would have preached this place to others, I can honestly say we won't be making a return trip until they get a better cook in the kitchen, didn't think it was possible to botch a burger, let alone four! this place has astounded me in the wrong direction =/","my wife, son and i have been going to casey jones now for quite some time, however this most recent time we went the quality of everything kinda seemed to jump off a steep cliff. we went in with some friends the other night and ordered some of their newest burger the juicy lucy , after ordering them medium, we were rewarded with two burgers that not only seemed to be bleeding but the cheese the oozed out of them reminded me of a horror flick where the guy gets stabbed and his guts just pour out. after taking the burgers back to the kitchen and being assured the would be taken care of, the burgers deffinately came back cooked... almost with a propane torch, talk about hockey pucks! and to top it off we didn't even get cheese in the new burgers making them not so.. juicy ya know. where as before i would have preached this place to others, i can honestly say we won't be making a return trip until they get a better cook in the kitchen, didn't think it was possible to botch a burger, let alone four! this place has astounded me in the wrong direction","neutral, realization, approval","[INST] A customer left us a 2-star review: 'my wife, son and i have been going to casey jones now for quite some time, however this most recent time we went the quality of everything kinda seemed to jump off a steep cliff. we went in with some friends the other night and ordered some of their newest burger the juicy lucy , after ordering them medium, we were rewarded with two burgers that not only seemed to be bleeding but the cheese the oozed out of them reminded me of a horror flick where the guy gets stabbed and his guts just pour out. after taking the burgers back to the kitchen and being assured the would be taken care of, the burgers deffinately came back cooked... almost with a propane torch, talk about hockey pucks! and to top it off we didn't even get cheese in the new burgers making them not so.. juicy ya know. where as before i would have preached this place to others, i can honestly say we won't be making a return trip until they get a better cook in the kitchen, didn't think it was possible to botch a burger, let alone four! this place has astounded me in the wrong direction' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'my wife, son and i have been going to casey jones now for quite some time, however this most recent time we went the quality of everything kinda seemed to jump off a steep cliff. we went in with some friends the other night and ordered some of their newest burger the juicy lucy , after ordering them medium, we were rewarded with two burgers that not only seemed to be bleeding but the cheese the oozed out of them reminded me of a horror flick where the guy gets stabbed and his guts just pour out. after taking the burgers back to the kitchen and being assured the would be taken care of, the burgers deffinately came back cooked... almost with a propane torch, talk about hockey pucks! and to top it off we didn't even get cheese in the new burgers making them not so.. juicy ya know. where as before i would have preached this place to others, i can honestly say we won't be making a return trip until they get a better cook in the kitchen, didn't think it was possible to botch a burger, let alone four! this place has astounded me in the wrong direction' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Casey Jones, the following steps can be taken:

1. Apologize for the inconvenience and poor quality of the food they experienced during their most recent visit.
2. Investigate the issue with the kitchen staff to determine the cause of the overcooked and under-cheesed burgers.
3. Offer a complimentary meal or discount on their next visit to make up for the poor experience.
4. Train kitchen staff on proper cooking techniques for burgers, including cooking to the correct temperature and ensuring that the cheese is melted and evenly distributed."
2,"Since ditching the pirate theme, TI is hotel with identity crisis.  Not impressed with the room which had broken fixtures & loud A/C.  spa is a joke which have to pay $17 extra.  Only plus is good location.  Stay at Rio for $50 Less and much better room","since ditching the pirate theme, ti is hotel with identity crisis. not impressed with the room which had broken fixtures loud a c. spa is a joke which have to pay 17 extra. only plus is good location. stay at rio for 50 less and much better room","neutral, disappointment, annoyance","[INST] A customer left us a 2-star review: 'since ditching the pirate theme, ti is hotel with identity crisis. not impressed with the room which had broken fixtures loud a c. spa is a joke which have to pay 17 extra. only plus is good location. stay at rio for 50 less and much better room' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'since ditching the pirate theme, ti is hotel with identity crisis. not impressed with the room which had broken fixtures loud a c. spa is a joke which have to pay 17 extra. only plus is good location. stay at rio for 50 less and much better room' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the customer's feedback: Respond to the review by acknowledging their concerns about the room condition, the spa, and the pirate theme change. Show empathy and understanding towards their disappointment.

2. Offer a solution for the broken fixtures: Assure the customer that we will promptly address the issues with the broken fixtures in their room and make necessary repairs.

3. Address the spa concerns: Explain that we are working on improving the spa facilities and will offer a discount or compensation for the inconvenience caused."
2,"Beers are good as were the wings, but the burgers were a BIG disappointment. Flavorless and uninteresting.  Portions were way too big--bordering on ridiculous.  Service was good.  Would go back for a beer and appetizer but that is it","beers are good as were the wings, but the burgers were a big disappointment. flavorless and uninteresting. portions were way too big bordering on ridiculous. service was good. would go back for a beer and appetizer but that is it","disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'beers are good as were the wings, but the burgers were a big disappointment. flavorless and uninteresting. portions were way too big bordering on ridiculous. service was good. would go back for a beer and appetizer but that is it' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'beers are good as were the wings, but the burgers were a big disappointment. flavorless and uninteresting. portions were way too big bordering on ridiculous. service was good. would go back for a beer and appetizer but that is it' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Burgers: Enhance the flavor and interest of our burgers by experimenting with different seasonings, sauces, and toppings. We could also consider offering customizable options to cater to individual preferences.

2. Portion sizes: Adjust the portion sizes to be more balanced and appropriate, without compromising the quality of the food.

3. Consistency: Ensure that all dishes, including burgers, are consistently prepared to meet the high standards we aim for."
2,"No restaurant review should ever have to say, \""Where you start getting into trouble with this place is when the entrees come out.\"" But that's exactly the case here. This food is hot garbage wrapped in tortillas. The fish tacos are nauseating. The incredibly dry meat in the green chilli burrito gave my brother in law food poisoning. The beans taste burnt, and they've apparently decided to season their rice with dust. Failing at the basic, I can only imagine the nightmares happening on the deeper items on the menu. Also it's overpriced. The chips and salsa are very good (especially the green salsa), and the staff is very friendly. Those things are important enough to squeeze out two stars. But if you're near downtown Mesa, I don't know why you wouldn't go to Mango's instead.","no restaurant review should ever have to say, where you start getting into trouble with this place is when the entrees come out. but that's exactly the case here. this food is hot garbage wrapped in tortillas. the fish tacos are nauseating. the incredibly dry meat in the green chilli burrito gave my brother in law food poisoning. the beans taste burnt, and they've apparently decided to season their rice with dust. failing at the basic, i can only imagine the nightmares happening on the deeper items on the menu. also it's overpriced. the chips and salsa are very good especially the green salsa , and the staff is very friendly. those things are important enough to squeeze out two stars. but if you're near downtown mesa, i don't know why you wouldn't go to mango's instead.","disgust, annoyance, neutral","[INST] A customer left us a 2-star review: 'no restaurant review should ever have to say, where you start getting into trouble with this place is when the entrees come out. but that's exactly the case here. this food is hot garbage wrapped in tortillas. the fish tacos are nauseating. the incredibly dry meat in the green chilli burrito gave my brother in law food poisoning. the beans taste burnt, and they've apparently decided to season their rice with dust. failing at the basic, i can only imagine the nightmares happening on the deeper items on the menu. also it's overpriced. the chips and salsa are very good especially the green salsa , and the staff is very friendly. those things are important enough to squeeze out two stars. but if you're near downtown mesa, i don't know why you wouldn't go to mango's instead.' The customer feels disgust, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'no restaurant review should ever have to say, where you start getting into trouble with this place is when the entrees come out. but that's exactly the case here. this food is hot garbage wrapped in tortillas. the fish tacos are nauseating. the incredibly dry meat in the green chilli burrito gave my brother in law food poisoning. the beans taste burnt, and they've apparently decided to season their rice with dust. failing at the basic, i can only imagine the nightmares happening on the deeper items on the menu. also it's overpriced. the chips and salsa are very good especially the green salsa , and the staff is very friendly. those things are important enough to squeeze out two stars. but if you're near downtown mesa, i don't know why you wouldn't go to mango's instead.' The customer feels disgust, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Address the issues with the food, particularly the fish tacos, green chili burrito, beans, and rice. Ensure that the food is cooked properly, seasoned appropriately, and is not overly dry.

2. Food Safety: Investigate the incident with the green chili burrito causing food poisoning. This could involve reviewing cooking procedures, storage practices, and sourcing of ingredients.

3. Menu Variety: If the customer feels that the deeper items on the menu may also be problematic, consider revising the menu to include more popular or well-received dishes."
2,"LAME.  I can't give them a review of their food, because we weren't actually able to procure any.  We went at 11pm on Saturday, after a show, looking to stuff ourselves full of fish and get in on that happy hour deal, too.  Not so.\n\nWe get there, sit down, and wait for about 5 minutes until the waitress, who obviously saw us when we first walked in, got around to coming over and taking our order.  She wasn't bringing any menus with her, which I already found irksome.  The first thing she said was that the kitchen was closed and they're not serving any food.  \""But we have half-price beers,\"" she added happily, as if some goddamn brew was going to absolve my stomach of mind-bending hunger.  So I said to her, \""your menu online - and here in the lobby - says you have 1/2 price rolls and other items from 11pm-1am daily\"".  She just kind of shrugged and again said something about the kitchen being closed for the night.  Trying to keep from overturning the sushi bar itself, I asked her if there were any places in the area still open to eat.  \""Hmm...did you want sushi?\""  I stared blankly.  Well, sweetheart, we DID come HERE.  What the f^&* do you think we want, Mexican?  She directed us to Ra Sushi a couple streets over which we went to, but had also just stopped serving food for the evening.  Go figure.  \n\nIn summation, 2 stars for the direct conflict this place has with their own goddamn advertised kitchen hours, and the uninformed, non-communicative staff.","lame. i can't give them a review of their food, because we weren't actually able to procure any. we went at 11pm on saturday, after a show, looking to stuff ourselves full of fish and get in on that happy hour deal, too. not so. n nwe get there, sit down, and wait for about 5 minutes until the waitress, who obviously saw us when we first walked in, got around to coming over and taking our order. she wasn't bringing any menus with her, which i already found irksome. the first thing she said was that the kitchen was closed and they're not serving any food. but we have half price beers, she added happily, as if some goddamn brew was going to absolve my stomach of mind bending hunger. so i said to her, your menu online and here in the lobby says you have 1 2 price rolls and other items from 11pm 1am daily . she just kind of shrugged and again said something about the kitchen being closed for the night. trying to keep from overturning the sushi bar itself, i asked her if there were any places in the area still open to eat. hmm...did you want sushi? i stared blankly. well, sweetheart, we did come here. what the f do you think we want, mexican? she directed us to ra sushi a couple streets over which we went to, but had also just stopped serving food for the evening. go figure. n nin summation, 2 stars for the direct conflict this place has with their own goddamn advertised kitchen hours, and the uninformed, non communicative staff.","disappointment, annoyance, neutral","[INST] A customer left us a 2-star review: 'lame. i can't give them a review of their food, because we weren't actually able to procure any. we went at 11pm on saturday, after a show, looking to stuff ourselves full of fish and get in on that happy hour deal, too. not so. n nwe get there, sit down, and wait for about 5 minutes until the waitress, who obviously saw us when we first walked in, got around to coming over and taking our order. she wasn't bringing any menus with her, which i already found irksome. the first thing she said was that the kitchen was closed and they're not serving any food. but we have half price beers, she added happily, as if some goddamn brew was going to absolve my stomach of mind bending hunger. so i said to her, your menu online and here in the lobby says you have 1 2 price rolls and other items from 11pm 1am daily . she just kind of shrugged and again said something about the kitchen being closed for the night. trying to keep from overturning the sushi bar itself, i asked her if there were any places in the area still open to eat. hmm...did you want sushi? i stared blankly. well, sweetheart, we did come here. what the f do you think we want, mexican? she directed us to ra sushi a couple streets over which we went to, but had also just stopped serving food for the evening. go figure. n nin summation, 2 stars for the direct conflict this place has with their own goddamn advertised kitchen hours, and the uninformed, non communicative staff.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'lame. i can't give them a review of their food, because we weren't actually able to procure any. we went at 11pm on saturday, after a show, looking to stuff ourselves full of fish and get in on that happy hour deal, too. not so. n nwe get there, sit down, and wait for about 5 minutes until the waitress, who obviously saw us when we first walked in, got around to coming over and taking our order. she wasn't bringing any menus with her, which i already found irksome. the first thing she said was that the kitchen was closed and they're not serving any food. but we have half price beers, she added happily, as if some goddamn brew was going to absolve my stomach of mind bending hunger. so i said to her, your menu online and here in the lobby says you have 1 2 price rolls and other items from 11pm 1am daily . she just kind of shrugged and again said something about the kitchen being closed for the night. trying to keep from overturning the sushi bar itself, i asked her if there were any places in the area still open to eat. hmm...did you want sushi? i stared blankly. well, sweetheart, we did come here. what the f do you think we want, mexican? she directed us to ra sushi a couple streets over which we went to, but had also just stopped serving food for the evening. go figure. n nin summation, 2 stars for the direct conflict this place has with their own goddamn advertised kitchen hours, and the uninformed, non communicative staff.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Ensure accurate and up-to-date information on the menu and hours of operation, both online and in the lobby.
2. Train staff to communicate effectively and empathetically with customers, especially when there are unexpected changes or issues.
3. Provide alternative options for customers when the kitchen is closed, such as offering a selection of non-perishable items or suggesting nearby restaurants that are still open.
4. Offer a clear and concise apology for the inconvenience caused, and make an effort to rectify the situation, such as offering a discount or complimentary item on a future visit."
2,"First off, the food was excellent, but I can't rate any higher for this visit as it took over 3 hours from when we sat to when the last diner got their check. We had 8 attentive people Sunday evening waiting to sample their Restaurant Week menu. The offerings were superb and everyone found something to like. However, the time between courses ran sometimes 20-30 minutes. During the first course, everyone received their plate of hot food (some salads) except for one. It took way to long to reserve. Then came time for the check. SInce their were eight of us we asked what would be the easiest for her and she said individually. That's always perferred since people have more alcohol than others, etc., but it turned into a nightmare. From that moment until the first person got their check was almost an hour. Seriously, our waitress was not prepared or at a level of sophistication a restaurant like that should employ. I'll go back someday, but I will not sit at her station.","first off, the food was excellent, but i can't rate any higher for this visit as it took over 3 hours from when we sat to when the last diner got their check. we had 8 attentive people sunday evening waiting to sample their restaurant week menu. the offerings were superb and everyone found something to like. however, the time between courses ran sometimes 20 30 minutes. during the first course, everyone received their plate of hot food some salads except for one. it took way to long to reserve. then came time for the check. since their were eight of us we asked what would be the easiest for her and she said individually. that's always perferred since people have more alcohol than others, etc., but it turned into a nightmare. from that moment until the first person got their check was almost an hour. seriously, our waitress was not prepared or at a level of sophistication a restaurant like that should employ. i'll go back someday, but i will not sit at her station.","admiration, neutral, approval","[INST] A customer left us a 2-star review: 'first off, the food was excellent, but i can't rate any higher for this visit as it took over 3 hours from when we sat to when the last diner got their check. we had 8 attentive people sunday evening waiting to sample their restaurant week menu. the offerings were superb and everyone found something to like. however, the time between courses ran sometimes 20 30 minutes. during the first course, everyone received their plate of hot food some salads except for one. it took way to long to reserve. then came time for the check. since their were eight of us we asked what would be the easiest for her and she said individually. that's always perferred since people have more alcohol than others, etc., but it turned into a nightmare. from that moment until the first person got their check was almost an hour. seriously, our waitress was not prepared or at a level of sophistication a restaurant like that should employ. i'll go back someday, but i will not sit at her station.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'first off, the food was excellent, but i can't rate any higher for this visit as it took over 3 hours from when we sat to when the last diner got their check. we had 8 attentive people sunday evening waiting to sample their restaurant week menu. the offerings were superb and everyone found something to like. however, the time between courses ran sometimes 20 30 minutes. during the first course, everyone received their plate of hot food some salads except for one. it took way to long to reserve. then came time for the check. since their were eight of us we asked what would be the easiest for her and she said individually. that's always perferred since people have more alcohol than others, etc., but it turned into a nightmare. from that moment until the first person got their check was almost an hour. seriously, our waitress was not prepared or at a level of sophistication a restaurant like that should employ. i'll go back someday, but i will not sit at her station.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Reduce wait times between courses: Ensure that dishes are prepared and served in a timely manner. This can be achieved by optimizing kitchen workflow and improving communication between the kitchen and the waitstaff.

2. Provide consistent service: Make sure all diners receive their food at the same time. This can be done by having a system in place to monitor and address any discrepancies in service.

3. Improve check processing: Streamline the check process to minimize wait times. Consider offering the option of a group check for larger parties, and ensure that the waitstaff is well-prepared to handle this efficiently."
2,"Wish I could give a rating for the food and a different rating for the service.\n\nFood - Had the Parma Sandwich.  Tip - Have it hot.  It is great.  If you get the large, there is enough to share with someone else.  When Hot, the meats have more flavor and give a great juxtaposition to the cold lettuce, tomato and onion.\n\nService - There were only 3 tables and two servers but yet I had to interrupt their conversation with each other to get some more soda.  I know it was New Year's day when we went, but you are either open or not.\n\nI felt that I was imposing on their personal time.  Left a tip, but did not feel it was worth it at all.\n\nI think from now on, will do take out.  Such a shame as they have just expanded their dining area.\n\nWent back about a week later and the service was not the same.  IT WAS WORSE!!!.  The Parma Sandwich did not have the olive spread on it and it seemed to be missing some other things as well.  Too bad as when the food is done right, it is great.","wish i could give a rating for the food and a different rating for the service. n nfood had the parma sandwich. tip have it hot. it is great. if you get the large, there is enough to share with someone else. when hot, the meats have more flavor and give a great juxtaposition to the cold lettuce, tomato and onion. n nservice there were only 3 tables and two servers but yet i had to interrupt their conversation with each other to get some more soda. i know it was new year's day when we went, but you are either open or not. n ni felt that i was imposing on their personal time. left a tip, but did not feel it was worth it at all. n ni think from now on, will do take out. such a shame as they have just expanded their dining area. n nwent back about a week later and the service was not the same. it was worse!!!. the parma sandwich did not have the olive spread on it and it seemed to be missing some other things as well. too bad as when the food is done right, it is great.","desire, admiration, neutral","[INST] A customer left us a 2-star review: 'wish i could give a rating for the food and a different rating for the service. n nfood had the parma sandwich. tip have it hot. it is great. if you get the large, there is enough to share with someone else. when hot, the meats have more flavor and give a great juxtaposition to the cold lettuce, tomato and onion. n nservice there were only 3 tables and two servers but yet i had to interrupt their conversation with each other to get some more soda. i know it was new year's day when we went, but you are either open or not. n ni felt that i was imposing on their personal time. left a tip, but did not feel it was worth it at all. n ni think from now on, will do take out. such a shame as they have just expanded their dining area. n nwent back about a week later and the service was not the same. it was worse!!!. the parma sandwich did not have the olive spread on it and it seemed to be missing some other things as well. too bad as when the food is done right, it is great.' The customer feels desire, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'wish i could give a rating for the food and a different rating for the service. n nfood had the parma sandwich. tip have it hot. it is great. if you get the large, there is enough to share with someone else. when hot, the meats have more flavor and give a great juxtaposition to the cold lettuce, tomato and onion. n nservice there were only 3 tables and two servers but yet i had to interrupt their conversation with each other to get some more soda. i know it was new year's day when we went, but you are either open or not. n ni felt that i was imposing on their personal time. left a tip, but did not feel it was worth it at all. n ni think from now on, will do take out. such a shame as they have just expanded their dining area. n nwent back about a week later and the service was not the same. it was worse!!!. the parma sandwich did not have the olive spread on it and it seemed to be missing some other things as well. too bad as when the food is done right, it is great.' The customer feels desire, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Training: Ensure staff are aware of the importance of customer service, even on busy days or holidays. They should be attentive to customers' needs and not engage in prolonged conversations during service hours.

2. Consistency: Maintain the quality and presentation of dishes, especially signature items like the Parma sandwich. This includes ensuring all ingredients are present and correct.

3. Communication: Improve communication with customers, especially when there are changes in service or menu items. This could be through signage, verbal announcements, or updates on the menu."
2,"First...know there are/were 3 locations. Not familiar with Vegas, we ended up at the M Hotel specifically to eat at the Hash House...of course it had closed 2 days prior...you'd think they'd update their website. So, we drive back 20 minutes to arrive at the one on the strip. Greeted (if you can call it that) by a young man, a host, who looked miserable to be there. Slumped over in a stool at the host stand. Not very welcoming and took our name. \n\nWe were seated after a 30 minute wait. Service was rather slow. My husband ordered the sage chicken Benedict which he said was ok. The potatoes on it were amazing. I ordered a bacon waffle which was a sad sad waffle indeed. Not very flavorful...compare to something you'd get at Denny's or norms. :-/ \n\nPortions are enormous. I'd rather have a smaller portion if higher quality food. Won't be back.","first...know there are were 3 locations. not familiar with vegas, we ended up at the m hotel specifically to eat at the hash house...of course it had closed 2 days prior...you'd think they'd update their website. so, we drive back 20 minutes to arrive at the one on the strip. greeted if you can call it that by a young man, a host, who looked miserable to be there. slumped over in a stool at the host stand. not very welcoming and took our name. n nwe were seated after a 30 minute wait. service was rather slow. my husband ordered the sage chicken benedict which he said was ok. the potatoes on it were amazing. i ordered a bacon waffle which was a sad sad waffle indeed. not very flavorful...compare to something you'd get at denny's or norms. n nportions are enormous. i'd rather have a smaller portion if higher quality food. won't be back.","neutral, disappointment, annoyance","[INST] A customer left us a 2-star review: 'first...know there are were 3 locations. not familiar with vegas, we ended up at the m hotel specifically to eat at the hash house...of course it had closed 2 days prior...you'd think they'd update their website. so, we drive back 20 minutes to arrive at the one on the strip. greeted if you can call it that by a young man, a host, who looked miserable to be there. slumped over in a stool at the host stand. not very welcoming and took our name. n nwe were seated after a 30 minute wait. service was rather slow. my husband ordered the sage chicken benedict which he said was ok. the potatoes on it were amazing. i ordered a bacon waffle which was a sad sad waffle indeed. not very flavorful...compare to something you'd get at denny's or norms. n nportions are enormous. i'd rather have a smaller portion if higher quality food. won't be back.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'first...know there are were 3 locations. not familiar with vegas, we ended up at the m hotel specifically to eat at the hash house...of course it had closed 2 days prior...you'd think they'd update their website. so, we drive back 20 minutes to arrive at the one on the strip. greeted if you can call it that by a young man, a host, who looked miserable to be there. slumped over in a stool at the host stand. not very welcoming and took our name. n nwe were seated after a 30 minute wait. service was rather slow. my husband ordered the sage chicken benedict which he said was ok. the potatoes on it were amazing. i ordered a bacon waffle which was a sad sad waffle indeed. not very flavorful...compare to something you'd get at denny's or norms. n nportions are enormous. i'd rather have a smaller portion if higher quality food. won't be back.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Update website information regularly: Ensure that all location-specific information, including operating hours and temporary closures, is accurately reflected on our website.

2. Improve staff attitude and demeanor: Train our staff to maintain a positive and welcoming attitude towards customers, especially at the host stand.

3. Enhance food quality: Work on improving the flavor and quality of our dishes, particularly the bacon waffle mentioned in the review.

4. Reduce wait times: Streamline the seating process to minimize wait times for customers."
2,"I know it was like 4 in the morning, but this place had a slow response time over drive-thru speaker - including unexplained pauses - and ran out of rice for my friend's chicken teriyaki bowl. This means that I'm going to pick a different local Jack in the Box to hit up late at night, such as the one on Mountain Vista and Russell. That place totally did have rice when I drove over there, and it was way faster.","i know it was like 4 in the morning, but this place had a slow response time over drive thru speaker including unexplained pauses and ran out of rice for my friend's chicken teriyaki bowl. this means that i'm going to pick a different local jack in the box to hit up late at night, such as the one on mountain vista and russell. that place totally did have rice when i drove over there, and it was way faster.","neutral, realization, approval","[INST] A customer left us a 2-star review: 'i know it was like 4 in the morning, but this place had a slow response time over drive thru speaker including unexplained pauses and ran out of rice for my friend's chicken teriyaki bowl. this means that i'm going to pick a different local jack in the box to hit up late at night, such as the one on mountain vista and russell. that place totally did have rice when i drove over there, and it was way faster.' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i know it was like 4 in the morning, but this place had a slow response time over drive thru speaker including unexplained pauses and ran out of rice for my friend's chicken teriyaki bowl. this means that i'm going to pick a different local jack in the box to hit up late at night, such as the one on mountain vista and russell. that place totally did have rice when i drove over there, and it was way faster.' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Response Time: Ensure prompt and consistent responses through the drive-thru speaker, especially during peak hours.

2. Stock Management: Regularly check and manage inventory levels, particularly for essential items like rice, to prevent running out during service hours.

3. Clear Communication: If there are any delays or issues, clearly communicate these to customers to manage their expectations and avoid frustration.

4. Consistency: Strive for consistency in service quality and speed across all locations to build customer loyalty."
2,This place was just fine as a third rate Chinese restaurant...but it was not worth the time it took to get seated (5 minutes) or the money (reasonable for Las Vegas casino standards). The noodles were overcooked and the seasoning was bland. Skip this place and go to Lemongrass at Aria. When I want food like this I can go to Panda Express for the same thing.,this place was just fine as a third rate chinese restaurant...but it was not worth the time it took to get seated 5 minutes or the money reasonable for las vegas casino standards . the noodles were overcooked and the seasoning was bland. skip this place and go to lemongrass at aria. when i want food like this i can go to panda express for the same thing.,"disapproval, neutral, disappointment","[INST] A customer left us a 2-star review: 'this place was just fine as a third rate chinese restaurant...but it was not worth the time it took to get seated 5 minutes or the money reasonable for las vegas casino standards . the noodles were overcooked and the seasoning was bland. skip this place and go to lemongrass at aria. when i want food like this i can go to panda express for the same thing.' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this place was just fine as a third rate chinese restaurant...but it was not worth the time it took to get seated 5 minutes or the money reasonable for las vegas casino standards . the noodles were overcooked and the seasoning was bland. skip this place and go to lemongrass at aria. when i want food like this i can go to panda express for the same thing.' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Speed up seating process: Ensure that customers are seated promptly upon arrival. This can be achieved by having a system in place to manage reservations and seating efficiently.

2. Improve food quality: Work on enhancing the taste and texture of our dishes, particularly the noodles, to make them more appealing to customers. This may involve adjusting recipes, sourcing better ingredients, or hiring a skilled chef.

3. Enhance seasoning: Pay attention to the seasoning of our dishes to ensure they are flavorful and well-balanced."
2,"I have to agree with a lot of the posts here, that the customer service is non existent. I was here last Monday. No one welcomes you in, says hello, or can I help you. They do their best to ignore you! I am local, and spent a day in town, as a way to unwind, have some fun, and support the local economy. I did buy a piece here, that I liked, but my experiece was not fullfilling, and their attitude was indifferent, as if they could care less. How do they stay in business? Wow! I went to a similar place at the west end of town, and was treated very nicely, with a smile, and just what I would expect. I will go back there for sure, and skip the dump. I think it is time for the dump to get dumped!","i have to agree with a lot of the posts here, that the customer service is non existent. i was here last monday. no one welcomes you in, says hello, or can i help you. they do their best to ignore you! i am local, and spent a day in town, as a way to unwind, have some fun, and support the local economy. i did buy a piece here, that i liked, but my experiece was not fullfilling, and their attitude was indifferent, as if they could care less. how do they stay in business? wow! i went to a similar place at the west end of town, and was treated very nicely, with a smile, and just what i would expect. i will go back there for sure, and skip the dump. i think it is time for the dump to get dumped!","approval, admiration, curiosity","[INST] A customer left us a 2-star review: 'i have to agree with a lot of the posts here, that the customer service is non existent. i was here last monday. no one welcomes you in, says hello, or can i help you. they do their best to ignore you! i am local, and spent a day in town, as a way to unwind, have some fun, and support the local economy. i did buy a piece here, that i liked, but my experiece was not fullfilling, and their attitude was indifferent, as if they could care less. how do they stay in business? wow! i went to a similar place at the west end of town, and was treated very nicely, with a smile, and just what i would expect. i will go back there for sure, and skip the dump. i think it is time for the dump to get dumped!' The customer feels approval, admiration, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i have to agree with a lot of the posts here, that the customer service is non existent. i was here last monday. no one welcomes you in, says hello, or can i help you. they do their best to ignore you! i am local, and spent a day in town, as a way to unwind, have some fun, and support the local economy. i did buy a piece here, that i liked, but my experiece was not fullfilling, and their attitude was indifferent, as if they could care less. how do they stay in business? wow! i went to a similar place at the west end of town, and was treated very nicely, with a smile, and just what i would expect. i will go back there for sure, and skip the dump. i think it is time for the dump to get dumped!' The customer feels approval, admiration, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can focus on the following areas:

1. **Warm Welcome**: Ensure our staff greets customers warmly upon arrival, creating a welcoming and friendly atmosphere.

2. **Attentive Service**: Train our staff to be more attentive and proactive in assisting customers. They should be ready to help with any questions or concerns the customer may have.

3. **Improve Communication Skills**: Staff should be trained to communicate effectively and professionally with customers, showing genuine interest and concern for their needs."
2,"I had to run an errand during my lunch break that brought me over to this area, so I decided to pop into Subway for a quick sandwich. \n\nMy food was just fine (although the sandwich 'artist' was pretty heavy handed with the mustard) but the cashier could have been a lot friendlier.","i had to run an errand during my lunch break that brought me over to this area, so i decided to pop into subway for a quick sandwich. n nmy food was just fine although the sandwich 'artist' was pretty heavy handed with the mustard but the cashier could have been a lot friendlier.","neutral, approval, realization","[INST] A customer left us a 2-star review: 'i had to run an errand during my lunch break that brought me over to this area, so i decided to pop into subway for a quick sandwich. n nmy food was just fine although the sandwich 'artist' was pretty heavy handed with the mustard but the cashier could have been a lot friendlier.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i had to run an errand during my lunch break that brought me over to this area, so i decided to pop into subway for a quick sandwich. n nmy food was just fine although the sandwich 'artist' was pretty heavy handed with the mustard but the cashier could have been a lot friendlier.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Train staff on proper sandwich preparation to avoid excessive use of condiments like mustard.
2. Enhance customer service skills, particularly friendliness and attentiveness, especially at the cashier.
3. Consider offering customization options for condiments to cater to individual preferences.
4. Offer a warm and welcoming environment to make customers feel more comfortable and appreciated.
5. Acknowledge the review and express appreciation for their feedback, offering a solution or incentive for a future visit to make up for the less-than-ideal experience."
2,"i came in around 4. it was very slow. I got up and walked around the market and still didn't get anywhere on the list. they blow the hair around with an air compressor, talk about messy. I went in with black dress pants and got old man hair blown on my pants multiple times. the haircuts seems alright, but understaffing makes the wait beyond annoying.","i came in around 4. it was very slow. i got up and walked around the market and still didn't get anywhere on the list. they blow the hair around with an air compressor, talk about messy. i went in with black dress pants and got old man hair blown on my pants multiple times. the haircuts seems alright, but understaffing makes the wait beyond annoying.","annoyance, neutral, disappointment","[INST] A customer left us a 2-star review: 'i came in around 4. it was very slow. i got up and walked around the market and still didn't get anywhere on the list. they blow the hair around with an air compressor, talk about messy. i went in with black dress pants and got old man hair blown on my pants multiple times. the haircuts seems alright, but understaffing makes the wait beyond annoying.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i came in around 4. it was very slow. i got up and walked around the market and still didn't get anywhere on the list. they blow the hair around with an air compressor, talk about messy. i went in with black dress pants and got old man hair blown on my pants multiple times. the haircuts seems alright, but understaffing makes the wait beyond annoying.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Staffing: Ensure there are enough stylists to manage the customer flow, especially during peak hours. This will reduce waiting times.

2. Cleanliness: Improve the cleanliness of the salon, particularly the area around the chairs where hair is cut. Using an air compressor may cause a mess, and it might be more effective to use a vacuum or broom to clean up after each customer.

3. Communication: Keep customers informed about their wait times and progress. This can be done through a simple text or verbal update."
2,"My date said the turkey sandwich with avocados was delicious.  I ordered the ribs with chicken wings.  The chicken wings looked very unappetizing with the re-cooked yellowish color to it.  The ribs were too sweet.  \n\nThe server was very personable and had great social skills.  I appreciated  the service, but I wouldn't return here.","my date said the turkey sandwich with avocados was delicious. i ordered the ribs with chicken wings. the chicken wings looked very unappetizing with the re cooked yellowish color to it. the ribs were too sweet. n nthe server was very personable and had great social skills. i appreciated the service, but i wouldn't return here.","admiration, approval, disapproval","[INST] A customer left us a 2-star review: 'my date said the turkey sandwich with avocados was delicious. i ordered the ribs with chicken wings. the chicken wings looked very unappetizing with the re cooked yellowish color to it. the ribs were too sweet. n nthe server was very personable and had great social skills. i appreciated the service, but i wouldn't return here.' The customer feels admiration, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'my date said the turkey sandwich with avocados was delicious. i ordered the ribs with chicken wings. the chicken wings looked very unappetizing with the re cooked yellowish color to it. the ribs were too sweet. n nthe server was very personable and had great social skills. i appreciated the service, but i wouldn't return here.' The customer feels admiration, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Address the issue of unappetizing chicken wings by ensuring they are properly cooked and presented. Adjust the seasoning of the ribs to reduce their sweetness to customer preference.

2. Menu Accuracy: Ensure that the menu descriptions accurately reflect the taste and appearance of the dishes. In this case, the customer may have ordered the ribs expecting a different flavor profile based on the menu description.

3. Food Variety: Offer a wider variety of dishes to cater to different tastes and preferences. This may help prevent customers from being disappointed with their choices."
2,"One star for getting in \""VIP\"" .... aka being a moderately attractive girl in a skirt in vegas\n\nAnother star for the poles in the middle of the room mounted on a platform. Lets be real, there is no way in hell I'd get up there, but it was a refreshing departure from the professional biddie sluts to see that all the masses were allowed up there ... aka great entertainment.\n\nAs for the rest of the club .... typical. Las Vegas-y. Smoke machines. Deafening house music. Packed. Sweaty.\n\nOh, and my personal favorite ... the promise by the promoters  of 'free drinks for girls all night,' ....no. False claim. \n\nThe SIX DOLLAR glass of cranberry juice I ordered (a smart girl's gotta bring her own flask!). Not to be outdone, and in an effort to further torture the sober, a bottle of water was $10. Woof.","one star for getting in vip .... aka being a moderately attractive girl in a skirt in vegas n nanother star for the poles in the middle of the room mounted on a platform. lets be real, there is no way in hell i'd get up there, but it was a refreshing departure from the professional biddie sluts to see that all the masses were allowed up there ... aka great entertainment. n nas for the rest of the club .... typical. las vegas y. smoke machines. deafening house music. packed. sweaty. n noh, and my personal favorite ... the promise by the promoters of 'free drinks for girls all night,' ....no. false claim. n nthe six dollar glass of cranberry juice i ordered a smart girl's gotta bring her own flask! . not to be outdone, and in an effort to further torture the sober, a bottle of water was 10. woof.","admiration, approval, neutral","[INST] A customer left us a 2-star review: 'one star for getting in vip .... aka being a moderately attractive girl in a skirt in vegas n nanother star for the poles in the middle of the room mounted on a platform. lets be real, there is no way in hell i'd get up there, but it was a refreshing departure from the professional biddie sluts to see that all the masses were allowed up there ... aka great entertainment. n nas for the rest of the club .... typical. las vegas y. smoke machines. deafening house music. packed. sweaty. n noh, and my personal favorite ... the promise by the promoters of 'free drinks for girls all night,' ....no. false claim. n nthe six dollar glass of cranberry juice i ordered a smart girl's gotta bring her own flask! . not to be outdone, and in an effort to further torture the sober, a bottle of water was 10. woof.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'one star for getting in vip .... aka being a moderately attractive girl in a skirt in vegas n nanother star for the poles in the middle of the room mounted on a platform. lets be real, there is no way in hell i'd get up there, but it was a refreshing departure from the professional biddie sluts to see that all the masses were allowed up there ... aka great entertainment. n nas for the rest of the club .... typical. las vegas y. smoke machines. deafening house music. packed. sweaty. n noh, and my personal favorite ... the promise by the promoters of 'free drinks for girls all night,' ....no. false claim. n nthe six dollar glass of cranberry juice i ordered a smart girl's gotta bring her own flask! . not to be outdone, and in an effort to further torture the sober, a bottle of water was 10. woof.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Clarify promotions: Ensure that all promotions, such as ""free drinks for girls all night,"" are clearly communicated and accurately delivered.

2. Improve club atmosphere: Reduce the use of smoke machines, lower the volume of house music, and create a less crowded, less sweaty environment.

3. Enhance beverage options: Offer a more diverse and reasonably priced drink menu, including non-alcoholic options like water at a reasonable price."
2,In todays tight economy I really hate to speak ill  of a restaurant unless they deserve it this place does not... really.... BUT I was the only patron in the restaurant and had to get my own salt and pepper and i sat without a water refill as i ate my dinner untill i was almost finnished on the high note the baba ganoush was fair  at a  decent price  the salad was quite good fresh and crisp and the kafta kabob was dry should have had some tazeki with it to help moisten the meat . the lady/waitperson/maybe owner was nice enough but not overly intrested in making sure I had what i needed as I ate my dinner 3 stars is kinda pushin it .......the real question is would i go back?????   we'll see they did have some lunch specials 11am 3pm,in todays tight economy i really hate to speak ill of a restaurant unless they deserve it this place does not... really.... but i was the only patron in the restaurant and had to get my own salt and pepper and i sat without a water refill as i ate my dinner untill i was almost finnished on the high note the baba ganoush was fair at a decent price the salad was quite good fresh and crisp and the kafta kabob was dry should have had some tazeki with it to help moisten the meat . the lady waitperson maybe owner was nice enough but not overly intrested in making sure i had what i needed as i ate my dinner 3 stars is kinda pushin it .......the real question is would i go back????? we'll see they did have some lunch specials 11am 3pm,"annoyance, admiration, disapproval","[INST] A customer left us a 2-star review: 'in todays tight economy i really hate to speak ill of a restaurant unless they deserve it this place does not... really.... but i was the only patron in the restaurant and had to get my own salt and pepper and i sat without a water refill as i ate my dinner untill i was almost finnished on the high note the baba ganoush was fair at a decent price the salad was quite good fresh and crisp and the kafta kabob was dry should have had some tazeki with it to help moisten the meat . the lady waitperson maybe owner was nice enough but not overly intrested in making sure i had what i needed as i ate my dinner 3 stars is kinda pushin it .......the real question is would i go back????? we'll see they did have some lunch specials 11am 3pm' The customer feels annoyance, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'in todays tight economy i really hate to speak ill of a restaurant unless they deserve it this place does not... really.... but i was the only patron in the restaurant and had to get my own salt and pepper and i sat without a water refill as i ate my dinner untill i was almost finnished on the high note the baba ganoush was fair at a decent price the salad was quite good fresh and crisp and the kafta kabob was dry should have had some tazeki with it to help moisten the meat . the lady waitperson maybe owner was nice enough but not overly intrested in making sure i had what i needed as i ate my dinner 3 stars is kinda pushin it .......the real question is would i go back????? we'll see they did have some lunch specials 11am 3pm' The customer feels annoyance, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps can be taken:

1. Greet and acknowledge customers promptly upon arrival, making them feel welcome.
2. Provide adequate staffing during meal hours to ensure that customers receive timely service.
3. Offer water refills regularly and proactively, without waiting for the customer to ask.
4. Ensure that tables are properly set with salt, pepper, and other necessary condiments.
5. Train staff to be attentive and responsive to customer needs, including checking in on customers throughout their meal."
2,"My family and I have been here a handful of times, and everytime the food is so good, except today. The country potatoes were way to salty, everyone in my party who got them said the same thing.. we told the waitress, who then asked us to scrape a little on a plate so she could taste them,(like we were lying about how salty they were).. I got turkey sausage  and it was cold. My son got scrambled eggs and they were really runny.. The food is honestly better when the place is packed.  \n\nThe 2 waitresses that work there, Lynn and the blonde haired lady are the most rudest people I have dealt with, unless you are one of their regulars, don't expect a \""Hi, welcome to biscuits\""..  They rush you, they roll their eyes if you ask to many questions, more so the blonde haired lady.. The friendliest one is the bus boy. He is always so nice!  We definitely will not be going back for a long time, if ever...","my family and i have been here a handful of times, and everytime the food is so good, except today. the country potatoes were way to salty, everyone in my party who got them said the same thing.. we told the waitress, who then asked us to scrape a little on a plate so she could taste them, like we were lying about how salty they were .. i got turkey sausage and it was cold. my son got scrambled eggs and they were really runny.. the food is honestly better when the place is packed. n nthe 2 waitresses that work there, lynn and the blonde haired lady are the most rudest people i have dealt with, unless you are one of their regulars, don't expect a hi, welcome to biscuits .. they rush you, they roll their eyes if you ask to many questions, more so the blonde haired lady.. the friendliest one is the bus boy. he is always so nice! we definitely will not be going back for a long time, if ever...","neutral, approval, admiration","[INST] A customer left us a 2-star review: 'my family and i have been here a handful of times, and everytime the food is so good, except today. the country potatoes were way to salty, everyone in my party who got them said the same thing.. we told the waitress, who then asked us to scrape a little on a plate so she could taste them, like we were lying about how salty they were .. i got turkey sausage and it was cold. my son got scrambled eggs and they were really runny.. the food is honestly better when the place is packed. n nthe 2 waitresses that work there, lynn and the blonde haired lady are the most rudest people i have dealt with, unless you are one of their regulars, don't expect a hi, welcome to biscuits .. they rush you, they roll their eyes if you ask to many questions, more so the blonde haired lady.. the friendliest one is the bus boy. he is always so nice! we definitely will not be going back for a long time, if ever...' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'my family and i have been here a handful of times, and everytime the food is so good, except today. the country potatoes were way to salty, everyone in my party who got them said the same thing.. we told the waitress, who then asked us to scrape a little on a plate so she could taste them, like we were lying about how salty they were .. i got turkey sausage and it was cold. my son got scrambled eggs and they were really runny.. the food is honestly better when the place is packed. n nthe 2 waitresses that work there, lynn and the blonde haired lady are the most rudest people i have dealt with, unless you are one of their regulars, don't expect a hi, welcome to biscuits .. they rush you, they roll their eyes if you ask to many questions, more so the blonde haired lady.. the friendliest one is the bus boy. he is always so nice! we definitely will not be going back for a long time, if ever...' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the food issues: Investigate the issue with the country potatoes and adjust the seasoning to make them less salty. Ensure that all food is cooked properly, especially the turkey sausage and scrambled eggs.

2. Train staff on customer service: Provide additional training for the waitstaff, particularly Lynn and the blonde-haired lady, to improve their communication skills and demeanor. They should be welcoming, friendly, and attentive to all customers, not just regulars.

3. Improve communication: Encourage staff to actively listen to customer feedback and respond appropriately."
2,"The place was dirty with screaming children running around out of control. I cant imagine a more unrelaxing setting. The food, while there was alot of it, was mediocre at best and at 11 dollars a person, not worth it IMO. The best part was that the drink was included in the price. I don't think I'll be back anytime soon.","the place was dirty with screaming children running around out of control. i cant imagine a more unrelaxing setting. the food, while there was alot of it, was mediocre at best and at 11 dollars a person, not worth it imo. the best part was that the drink was included in the price. i don't think i'll be back anytime soon.","disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'the place was dirty with screaming children running around out of control. i cant imagine a more unrelaxing setting. the food, while there was alot of it, was mediocre at best and at 11 dollars a person, not worth it imo. the best part was that the drink was included in the price. i don't think i'll be back anytime soon.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the place was dirty with screaming children running around out of control. i cant imagine a more unrelaxing setting. the food, while there was alot of it, was mediocre at best and at 11 dollars a person, not worth it imo. the best part was that the drink was included in the price. i don't think i'll be back anytime soon.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Cleanliness: Ensure the premises are regularly cleaned and maintained to a high standard, especially in high-traffic areas.

2. Noise Control: Implement measures to minimize noise levels, such as designated play areas for children or enforcing quiet hours.

3. Service Quality: Improve the quality of food offered, aiming for a higher standard than mediocre.

4. Pricing: Review the pricing structure to ensure it is competitive and offers good value for money, considering the quality of food and services provided."
2,"So after reading reviews and seeing the view I decided to take my gf here.  The view is amazing!  We got a table on a Tuesday night and there was barely anyone here.  We then met Paco who said he would be assisting our server jeff, sadly we never saw paco again.  Our server jeff started out awesome.  His menu introduction was on point.  That was the pinnacle of our service. As we were pretty much ignored for the rest of our dining experience.  I ordered the m\u00e9nage and my gf ordered the chicken.  I will give them this....the chicken tasted great.  I ordered my filet med rare, the meat came out medium and tasteless.  My lobster tail was stiff and plastic-like.  We were here a total of an hour and a half and only saw the server 3 times.  I couldn't imagine coming here on a busy night!","so after reading reviews and seeing the view i decided to take my gf here. the view is amazing! we got a table on a tuesday night and there was barely anyone here. we then met paco who said he would be assisting our server jeff, sadly we never saw paco again. our server jeff started out awesome. his menu introduction was on point. that was the pinnacle of our service. as we were pretty much ignored for the rest of our dining experience. i ordered the m u00e9nage and my gf ordered the chicken. i will give them this....the chicken tasted great. i ordered my filet med rare, the meat came out medium and tasteless. my lobster tail was stiff and plastic like. we were here a total of an hour and a half and only saw the server 3 times. i couldn't imagine coming here on a busy night!","admiration, sadness, disappointment","[INST] A customer left us a 2-star review: 'so after reading reviews and seeing the view i decided to take my gf here. the view is amazing! we got a table on a tuesday night and there was barely anyone here. we then met paco who said he would be assisting our server jeff, sadly we never saw paco again. our server jeff started out awesome. his menu introduction was on point. that was the pinnacle of our service. as we were pretty much ignored for the rest of our dining experience. i ordered the m u00e9nage and my gf ordered the chicken. i will give them this....the chicken tasted great. i ordered my filet med rare, the meat came out medium and tasteless. my lobster tail was stiff and plastic like. we were here a total of an hour and a half and only saw the server 3 times. i couldn't imagine coming here on a busy night!' The customer feels admiration, sadness, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'so after reading reviews and seeing the view i decided to take my gf here. the view is amazing! we got a table on a tuesday night and there was barely anyone here. we then met paco who said he would be assisting our server jeff, sadly we never saw paco again. our server jeff started out awesome. his menu introduction was on point. that was the pinnacle of our service. as we were pretty much ignored for the rest of our dining experience. i ordered the m u00e9nage and my gf ordered the chicken. i will give them this....the chicken tasted great. i ordered my filet med rare, the meat came out medium and tasteless. my lobster tail was stiff and plastic like. we were here a total of an hour and a half and only saw the server 3 times. i couldn't imagine coming here on a busy night!' The customer feels admiration, sadness, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staffing and Communication: Ensure that there is adequate staffing during busy hours, and that all staff members are aware of their roles and responsibilities. In this case, it seems that the customer was expecting assistance from Paco, but he was not present.

2. Service Quality: Improve the frequency and quality of service. The customer felt ignored after the initial interaction with the server. Regular check-ins and addressing any issues promptly can help improve the overall dining experience.

3. Food Quality and Presentation: Address the issues with the food quality, specifically the tasteless filet and stiff lobster tail."
2,"This review is just a first time experience account and I 'm hoping to give this hotel another try in the near future. \n\nMy wife and stayed here on our pre-honey moon after we got married June 22, 2013. We booked it through a 3rd party and told them what we wanted: jetted tub, large strip view window, etc. We get to the hotel: small room, standing shower only, fold out wall bed, and a 30\"" flat screen. I called front desk immediately and explained everything, but nothing could be done. \n\nThe area was good since it was by the Hawaiian Shopping Market on The Strip, but it was our honeymoon and the room was not what we wanted.\n\nI got over things quick because I realized that the 3rd party agent was the one that probably jipped me from the getco offering me something that was never even possible on his end...but he wanted the sale.\n\nAnywho, the rating is just for the entire first experience. We'll give it another shot - I'm sure the update will be a more delighted experience :)","this review is just a first time experience account and i 'm hoping to give this hotel another try in the near future. n nmy wife and stayed here on our pre honey moon after we got married june 22, 2013. we booked it through a 3rd party and told them what we wanted jetted tub, large strip view window, etc. we get to the hotel small room, standing shower only, fold out wall bed, and a 30 flat screen. i called front desk immediately and explained everything, but nothing could be done. n nthe area was good since it was by the hawaiian shopping market on the strip, but it was our honeymoon and the room was not what we wanted. n ni got over things quick because i realized that the 3rd party agent was the one that probably jipped me from the getco offering me something that was never even possible on his end...but he wanted the sale. n nanywho, the rating is just for the entire first experience. we'll give it another shot i'm sure the update will be a more delighted experience","optimism, desire, admiration","[INST] A customer left us a 2-star review: 'this review is just a first time experience account and i 'm hoping to give this hotel another try in the near future. n nmy wife and stayed here on our pre honey moon after we got married june 22, 2013. we booked it through a 3rd party and told them what we wanted jetted tub, large strip view window, etc. we get to the hotel small room, standing shower only, fold out wall bed, and a 30 flat screen. i called front desk immediately and explained everything, but nothing could be done. n nthe area was good since it was by the hawaiian shopping market on the strip, but it was our honeymoon and the room was not what we wanted. n ni got over things quick because i realized that the 3rd party agent was the one that probably jipped me from the getco offering me something that was never even possible on his end...but he wanted the sale. n nanywho, the rating is just for the entire first experience. we'll give it another shot i'm sure the update will be a more delighted experience' The customer feels optimism, desire, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this review is just a first time experience account and i 'm hoping to give this hotel another try in the near future. n nmy wife and stayed here on our pre honey moon after we got married june 22, 2013. we booked it through a 3rd party and told them what we wanted jetted tub, large strip view window, etc. we get to the hotel small room, standing shower only, fold out wall bed, and a 30 flat screen. i called front desk immediately and explained everything, but nothing could be done. n nthe area was good since it was by the hawaiian shopping market on the strip, but it was our honeymoon and the room was not what we wanted. n ni got over things quick because i realized that the 3rd party agent was the one that probably jipped me from the getco offering me something that was never even possible on his end...but he wanted the sale. n nanywho, the rating is just for the entire first experience. we'll give it another shot i'm sure the update will be a more delighted experience' The customer feels optimism, desire, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience in the future, consider the following steps:

1. Enhance communication with third-party booking agents: Ensure that they accurately represent the hotel's room types and amenities to avoid any misconceptions or disappointments for guests.

2. Upgrade room options: Offer more diverse room choices, including larger rooms, jetted tubs, and strip view windows, to cater to a wider range of preferences.

3. Improve customer service: Train staff to handle complaints effectively and offer solutions promptly."
2,"Packed like a can of sardines...smelled fishy too..*scratches head*\n\nOverpacked, much older crowd it seemed (even the go-go dancers), and a bunch of smokers blowing way too much smoke (pet peeve) = Not my cup of tea.\n\nWeaved our way in...danced a little in what seemed to have an open spot to maneuver...OH MY GAWD..it took forever walking from the entrance to the bar and to the mini dancefloor..only to find ourselves walking back out since it was way too damn packed. We were a group of nine girls and we held each other's hands, hoping not to lose anyone in the crowd.\n\nAlthough we got in for free, it seemed like everyone else did as well. I don't mind paying cover if it means I get a little bit of breathing room ya know. I was literally inhaling smoke left and right @ the bar. Not a pleasant first time experience. =(\n\nOn the upside, I did like the music they played (early 90s hip hop). It brought back a lot of high school memories. JET certainly does not compare to the beautiful Club XS!!! We missed XS so much we were aching to go back..and so we did!\n\nSorry JET..I was not a happy camper *thumbs down*..Better luck next time, that is if there is a next time.","packed like a can of sardines...smelled fishy too.. scratches head n noverpacked, much older crowd it seemed even the go go dancers , and a bunch of smokers blowing way too much smoke pet peeve not my cup of tea. n nweaved our way in...danced a little in what seemed to have an open spot to maneuver...oh my gawd..it took forever walking from the entrance to the bar and to the mini dancefloor..only to find ourselves walking back out since it was way too damn packed. we were a group of nine girls and we held each other's hands, hoping not to lose anyone in the crowd. n nalthough we got in for free, it seemed like everyone else did as well. i don't mind paying cover if it means i get a little bit of breathing room ya know. i was literally inhaling smoke left and right the bar. not a pleasant first time experience. n non the upside, i did like the music they played early 90s hip hop . it brought back a lot of high school memories. jet certainly does not compare to the beautiful club xs!!! we missed xs so much we were aching to go back..and so we did! n nsorry jet..i was not a happy camper thumbs down ..better luck next time, that is if there is a next time.","neutral, annoyance, disappointment","[INST] A customer left us a 2-star review: 'packed like a can of sardines...smelled fishy too.. scratches head n noverpacked, much older crowd it seemed even the go go dancers , and a bunch of smokers blowing way too much smoke pet peeve not my cup of tea. n nweaved our way in...danced a little in what seemed to have an open spot to maneuver...oh my gawd..it took forever walking from the entrance to the bar and to the mini dancefloor..only to find ourselves walking back out since it was way too damn packed. we were a group of nine girls and we held each other's hands, hoping not to lose anyone in the crowd. n nalthough we got in for free, it seemed like everyone else did as well. i don't mind paying cover if it means i get a little bit of breathing room ya know. i was literally inhaling smoke left and right the bar. not a pleasant first time experience. n non the upside, i did like the music they played early 90s hip hop . it brought back a lot of high school memories. jet certainly does not compare to the beautiful club xs!!! we missed xs so much we were aching to go back..and so we did! n nsorry jet..i was not a happy camper thumbs down ..better luck next time, that is if there is a next time.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'packed like a can of sardines...smelled fishy too.. scratches head n noverpacked, much older crowd it seemed even the go go dancers , and a bunch of smokers blowing way too much smoke pet peeve not my cup of tea. n nweaved our way in...danced a little in what seemed to have an open spot to maneuver...oh my gawd..it took forever walking from the entrance to the bar and to the mini dancefloor..only to find ourselves walking back out since it was way too damn packed. we were a group of nine girls and we held each other's hands, hoping not to lose anyone in the crowd. n nalthough we got in for free, it seemed like everyone else did as well. i don't mind paying cover if it means i get a little bit of breathing room ya know. i was literally inhaling smoke left and right the bar. not a pleasant first time experience. n non the upside, i did like the music they played early 90s hip hop . it brought back a lot of high school memories. jet certainly does not compare to the beautiful club xs!!! we missed xs so much we were aching to go back..and so we did! n nsorry jet..i was not a happy camper thumbs down ..better luck next time, that is if there is a next time.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your venue, consider the following:

1. Improve crowd management: Ensure there is enough space for patrons to move around comfortably, especially during peak hours. This can be achieved by limiting the number of guests or increasing the floor space.

2. Ventilation: Address the issue of smoke by improving ventilation or implementing a strict no-smoking policy.

3. Age and demographic diversity: Consider attracting a more diverse age group and demographic to create a more welcoming environment for all."
2,"This place can be summed up in one word - awful. In a search to find a good sushi spot in Las Vegas, I came upon Sumo.  Walking in, I took a look at the menu and decided to give it a shot. Looking at the AYCE menu, I decided to go with a la carte. Thank god I did.\n\nOrdering a few simple rolls, they came out promptly but were warm and soggy - the opposite of fresh. All rolls were chewy (should have ordered soy paper for the extra charge) and the Philly roll had enough cream cheese to choke a horse. Add to this the fact that the waters came out in dirty glasses with no ice and that gives a full snapshot of the meal. \n\nOnce I stomach down a few pieces, I looked down to find my napkin and unfortunately saw the sides of the \""white\"" table cloth. These resembled a scene out of CSI.\n\nImmediately asking for the check, we walked out with no intent on returning and very thankful we steered clear of the AYCE option. The only reason this review has 2 stars is because the staff is very friendly, constantly smiling and always prompt when refilling our tap water.","this place can be summed up in one word awful. in a search to find a good sushi spot in las vegas, i came upon sumo. walking in, i took a look at the menu and decided to give it a shot. looking at the ayce menu, i decided to go with a la carte. thank god i did. n nordering a few simple rolls, they came out promptly but were warm and soggy the opposite of fresh. all rolls were chewy should have ordered soy paper for the extra charge and the philly roll had enough cream cheese to choke a horse. add to this the fact that the waters came out in dirty glasses with no ice and that gives a full snapshot of the meal. n nonce i stomach down a few pieces, i looked down to find my napkin and unfortunately saw the sides of the white table cloth. these resembled a scene out of csi. n nimmediately asking for the check, we walked out with no intent on returning and very thankful we steered clear of the ayce option. the only reason this review has 2 stars is because the staff is very friendly, constantly smiling and always prompt when refilling our tap water.","neutral, approval, annoyance","[INST] A customer left us a 2-star review: 'this place can be summed up in one word awful. in a search to find a good sushi spot in las vegas, i came upon sumo. walking in, i took a look at the menu and decided to give it a shot. looking at the ayce menu, i decided to go with a la carte. thank god i did. n nordering a few simple rolls, they came out promptly but were warm and soggy the opposite of fresh. all rolls were chewy should have ordered soy paper for the extra charge and the philly roll had enough cream cheese to choke a horse. add to this the fact that the waters came out in dirty glasses with no ice and that gives a full snapshot of the meal. n nonce i stomach down a few pieces, i looked down to find my napkin and unfortunately saw the sides of the white table cloth. these resembled a scene out of csi. n nimmediately asking for the check, we walked out with no intent on returning and very thankful we steered clear of the ayce option. the only reason this review has 2 stars is because the staff is very friendly, constantly smiling and always prompt when refilling our tap water.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this place can be summed up in one word awful. in a search to find a good sushi spot in las vegas, i came upon sumo. walking in, i took a look at the menu and decided to give it a shot. looking at the ayce menu, i decided to go with a la carte. thank god i did. n nordering a few simple rolls, they came out promptly but were warm and soggy the opposite of fresh. all rolls were chewy should have ordered soy paper for the extra charge and the philly roll had enough cream cheese to choke a horse. add to this the fact that the waters came out in dirty glasses with no ice and that gives a full snapshot of the meal. n nonce i stomach down a few pieces, i looked down to find my napkin and unfortunately saw the sides of the white table cloth. these resembled a scene out of csi. n nimmediately asking for the check, we walked out with no intent on returning and very thankful we steered clear of the ayce option. the only reason this review has 2 stars is because the staff is very friendly, constantly smiling and always prompt when refilling our tap water.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Ensure sushi rolls are fresh, cold, and not soggy. Consider using soy paper as a standard for rolls to prevent chewiness.

2. Presentation: Cleanliness of the tablecloth and overall dining area is crucial. Regularly inspect and clean tables to maintain a clean and inviting environment.

3. Beverage Service: Serve waters in clean glasses with ice to enhance the dining experience.

4. Menu Accuracy: Ensure that menu descriptions match the actual dishes served to avoid customer disappointment."
2,"I'm not quite sure why people love this place. Food is pretty expensive, but at least it tastes fine.  \n\nProbably the worst part of the meal came because we tried to get there early.  It was almost 95+ degrees in dry Las Vegas at 11:15 AM, but the misting fans that were on the outside patio didn't come on till noon.   Really guys?  You don't have control over your own fans?  Take them off the timer, seriously...\n\nAt least the servers were on top of refilling water, but that's only because we were dying on the patio during the summer time heat.\n\nMaybe just come for dessert?  Chances are you'll be drunk and won't want to walk to Caesar's Palace though...\n\nMight as well skip it, and just lie to your friends who didn't Vegas with you (and say it was whatever).","i'm not quite sure why people love this place. food is pretty expensive, but at least it tastes fine. n nprobably the worst part of the meal came because we tried to get there early. it was almost 95 degrees in dry las vegas at 11 15 am, but the misting fans that were on the outside patio didn't come on till noon. really guys? you don't have control over your own fans? take them off the timer, seriously... n nat least the servers were on top of refilling water, but that's only because we were dying on the patio during the summer time heat. n nmaybe just come for dessert? chances are you'll be drunk and won't want to walk to caesar's palace though... n nmight as well skip it, and just lie to your friends who didn't vegas with you and say it was whatever .","confusion, annoyance, disappointment","[INST] A customer left us a 2-star review: 'i'm not quite sure why people love this place. food is pretty expensive, but at least it tastes fine. n nprobably the worst part of the meal came because we tried to get there early. it was almost 95 degrees in dry las vegas at 11 15 am, but the misting fans that were on the outside patio didn't come on till noon. really guys? you don't have control over your own fans? take them off the timer, seriously... n nat least the servers were on top of refilling water, but that's only because we were dying on the patio during the summer time heat. n nmaybe just come for dessert? chances are you'll be drunk and won't want to walk to caesar's palace though... n nmight as well skip it, and just lie to your friends who didn't vegas with you and say it was whatever .' The customer feels confusion, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i'm not quite sure why people love this place. food is pretty expensive, but at least it tastes fine. n nprobably the worst part of the meal came because we tried to get there early. it was almost 95 degrees in dry las vegas at 11 15 am, but the misting fans that were on the outside patio didn't come on till noon. really guys? you don't have control over your own fans? take them off the timer, seriously... n nat least the servers were on top of refilling water, but that's only because we were dying on the patio during the summer time heat. n nmaybe just come for dessert? chances are you'll be drunk and won't want to walk to caesar's palace though... n nmight as well skip it, and just lie to your friends who didn't vegas with you and say it was whatever .' The customer feels confusion, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  1. Address the issue with the misting fans: Ensure that the misting fans on the outdoor patio are functioning properly and are set to come on at appropriate times, especially during hot weather. Consider installing a manual override for the fans in case of unexpected heat spikes.

2. Consider offering a discount or complimentary item for early diners: To make up for the inconvenience experienced by the customer, consider offering a small discount or complimentary item for early diners to encourage them to return."
2,"I brought my sick cat in with some very specific requests- I had a fairly good idea of what was wrong with her (having been through this particular illness before) and knowing the treatment that had worked best for her last time she had this problem. I am new to the area and was searching for the right vet to help take care of her.\n\nThe vet tech at the hospital was amazing; she was very caring and I could tell she knew her stuff. The vet whom I saw, though, left me with a very bad impression. He recommended all kinds of expensive tests that my cat did not really need (I had learned that from experience). Even after I explained to him specifically what I wanted, he really tried to push the expensive tests by giving me worst case scenarios. I honestly felt like he was trying to capitalize on my affection for my cat in order to make money.\n\nLong story short, I took my cat to another vet with my same requests and was listened to this time. She got the medicine she needed and is now healthy again. Had I listened to the vet at Fletcher Heights, I have no doubt she would have eventually gotten what she needed, but I'd also be down several hundred dollars in order to get her back up to snuff.","i brought my sick cat in with some very specific requests i had a fairly good idea of what was wrong with her having been through this particular illness before and knowing the treatment that had worked best for her last time she had this problem. i am new to the area and was searching for the right vet to help take care of her. n nthe vet tech at the hospital was amazing she was very caring and i could tell she knew her stuff. the vet whom i saw, though, left me with a very bad impression. he recommended all kinds of expensive tests that my cat did not really need i had learned that from experience . even after i explained to him specifically what i wanted, he really tried to push the expensive tests by giving me worst case scenarios. i honestly felt like he was trying to capitalize on my affection for my cat in order to make money. n nlong story short, i took my cat to another vet with my same requests and was listened to this time. she got the medicine she needed and is now healthy again. had i listened to the vet at fletcher heights, i have no doubt she would have eventually gotten what she needed, but i'd also be down several hundred dollars in order to get her back up to snuff.","admiration, disappointment, neutral","[INST] A customer left us a 2-star review: 'i brought my sick cat in with some very specific requests i had a fairly good idea of what was wrong with her having been through this particular illness before and knowing the treatment that had worked best for her last time she had this problem. i am new to the area and was searching for the right vet to help take care of her. n nthe vet tech at the hospital was amazing she was very caring and i could tell she knew her stuff. the vet whom i saw, though, left me with a very bad impression. he recommended all kinds of expensive tests that my cat did not really need i had learned that from experience . even after i explained to him specifically what i wanted, he really tried to push the expensive tests by giving me worst case scenarios. i honestly felt like he was trying to capitalize on my affection for my cat in order to make money. n nlong story short, i took my cat to another vet with my same requests and was listened to this time. she got the medicine she needed and is now healthy again. had i listened to the vet at fletcher heights, i have no doubt she would have eventually gotten what she needed, but i'd also be down several hundred dollars in order to get her back up to snuff.' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i brought my sick cat in with some very specific requests i had a fairly good idea of what was wrong with her having been through this particular illness before and knowing the treatment that had worked best for her last time she had this problem. i am new to the area and was searching for the right vet to help take care of her. n nthe vet tech at the hospital was amazing she was very caring and i could tell she knew her stuff. the vet whom i saw, though, left me with a very bad impression. he recommended all kinds of expensive tests that my cat did not really need i had learned that from experience . even after i explained to him specifically what i wanted, he really tried to push the expensive tests by giving me worst case scenarios. i honestly felt like he was trying to capitalize on my affection for my cat in order to make money. n nlong story short, i took my cat to another vet with my same requests and was listened to this time. she got the medicine she needed and is now healthy again. had i listened to the vet at fletcher heights, i have no doubt she would have eventually gotten what she needed, but i'd also be down several hundred dollars in order to get her back up to snuff.' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. **Empathy and Active Listening**: The customer felt unheard and misunderstood. It's crucial to listen carefully to the customer's concerns and show empathy towards their situation. This can help build trust and ensure that their requests are taken seriously.

2. **Respecting Customer's Expertise**: The customer has a history with the cat's illness and knows what worked best for her. We should respect this expertise and consider it when making recommendations.

3. **Transparent Communication**: The customer felt pressured into expensive tests."
2,"Very slow service, seems the employee that provides chips and salsa upon arrival was on break.  When the server finally greeted us, she said he'll be back soon, but didn't offer to bring some herself.  Food was delivered same time as complimentary chips.  The waitress never came back for drink refills until she brought the check.  We had to raid an empty table for a place setting as we were shorted.\nThe food was less than average but not awful.  Average value but leaning to slightly over priced.\nIn my opinion there are several Mexican restaurants in the vicinity I would choose over this one in a heart beat.","very slow service, seems the employee that provides chips and salsa upon arrival was on break. when the server finally greeted us, she said he'll be back soon, but didn't offer to bring some herself. food was delivered same time as complimentary chips. the waitress never came back for drink refills until she brought the check. we had to raid an empty table for a place setting as we were shorted. nthe food was less than average but not awful. average value but leaning to slightly over priced. nin my opinion there are several mexican restaurants in the vicinity i would choose over this one in a heart beat.","neutral, disapproval, approval","[INST] A customer left us a 2-star review: 'very slow service, seems the employee that provides chips and salsa upon arrival was on break. when the server finally greeted us, she said he'll be back soon, but didn't offer to bring some herself. food was delivered same time as complimentary chips. the waitress never came back for drink refills until she brought the check. we had to raid an empty table for a place setting as we were shorted. nthe food was less than average but not awful. average value but leaning to slightly over priced. nin my opinion there are several mexican restaurants in the vicinity i would choose over this one in a heart beat.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'very slow service, seems the employee that provides chips and salsa upon arrival was on break. when the server finally greeted us, she said he'll be back soon, but didn't offer to bring some herself. food was delivered same time as complimentary chips. the waitress never came back for drink refills until she brought the check. we had to raid an empty table for a place setting as we were shorted. nthe food was less than average but not awful. average value but leaning to slightly over priced. nin my opinion there are several mexican restaurants in the vicinity i would choose over this one in a heart beat.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve service speed: Ensure that servers are prompt in attending to customers upon arrival and throughout their dining experience.

2. Provide proactive service: Train servers to anticipate customer needs, such as offering chips and salsa upon arrival, refilling drinks regularly, and addressing any issues or concerns promptly.

3. Ensure consistency in service: Ensure that all servers provide the same level of service, including offering complimentary items like chips and salsa, and addressing any issues or concerns in a timely and professional manner."
2,"It might be a bit early to rate this joint as it's still fairly new... BUT, because it's new, I can't say that I had a great first impression.  \n\nThumbs up to the atmosphere and decor - it was refreshing to see a bar in Vegas that didn't look like a typical bar in Vegas.  I enjoyed the live music - definitely a nice touch.. took a peek at the lounge but didn't find it too inviting... \n\nAs for the food, the appetizer selection was great.. the entrees?  Not so much.  Had one of the \""TV\"" dinners.  Wasn't expecting much so I would say I was indifferent overall.\n\nOur server wasn't exactly friendly and didn't appear to know too much about the menu or what beers they had in stock (ordered 3 different beers and they were out).  Growing pains I'm sure... but I think I'll give it a couple months before I give it another go.","it might be a bit early to rate this joint as it's still fairly new... but, because it's new, i can't say that i had a great first impression. n nthumbs up to the atmosphere and decor it was refreshing to see a bar in vegas that didn't look like a typical bar in vegas. i enjoyed the live music definitely a nice touch.. took a peek at the lounge but didn't find it too inviting... n nas for the food, the appetizer selection was great.. the entrees? not so much. had one of the tv dinners. wasn't expecting much so i would say i was indifferent overall. n nour server wasn't exactly friendly and didn't appear to know too much about the menu or what beers they had in stock ordered 3 different beers and they were out . growing pains i'm sure... but i think i'll give it a couple months before i give it another go.","joy, admiration, approval","[INST] A customer left us a 2-star review: 'it might be a bit early to rate this joint as it's still fairly new... but, because it's new, i can't say that i had a great first impression. n nthumbs up to the atmosphere and decor it was refreshing to see a bar in vegas that didn't look like a typical bar in vegas. i enjoyed the live music definitely a nice touch.. took a peek at the lounge but didn't find it too inviting... n nas for the food, the appetizer selection was great.. the entrees? not so much. had one of the tv dinners. wasn't expecting much so i would say i was indifferent overall. n nour server wasn't exactly friendly and didn't appear to know too much about the menu or what beers they had in stock ordered 3 different beers and they were out . growing pains i'm sure... but i think i'll give it a couple months before i give it another go.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'it might be a bit early to rate this joint as it's still fairly new... but, because it's new, i can't say that i had a great first impression. n nthumbs up to the atmosphere and decor it was refreshing to see a bar in vegas that didn't look like a typical bar in vegas. i enjoyed the live music definitely a nice touch.. took a peek at the lounge but didn't find it too inviting... n nas for the food, the appetizer selection was great.. the entrees? not so much. had one of the tv dinners. wasn't expecting much so i would say i was indifferent overall. n nour server wasn't exactly friendly and didn't appear to know too much about the menu or what beers they had in stock ordered 3 different beers and they were out . growing pains i'm sure... but i think i'll give it a couple months before i give it another go.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance the menu, particularly the entrees, to offer a more diverse and appealing selection.
2. Provide better staff training to ensure servers are knowledgeable about the menu and beverages available.
3. Improve the inviting factor of the lounge area to encourage customers to spend more time there.
4. Address the issue of out-of-stock beers by ensuring better inventory management.
5. Foster a friendlier and more welcoming atmosphere by encouraging staff to be more approachable and attentive to customers."
2,"Horrible service and the food wasn't that great either.. normally mediocre food is made good with excellent customers service but in this case the food was horrible and the main lady there is so rude.. If we ask her for anything it seem like we're bothering her. . Our fresh spring rolls came wrapped in hard rice paper.. my mom make spring roll all the time and the only way those get hard is if it's been sitting for a long time! The orange chicken we ordered was hard and stale.. like it was reheated then recoated with the sauce.. they were out of a lot of stuff from the menu. . And when we ask for plates for our spring rolls she said \""I was going to bring plates with your main dish\""... long story short.. waste of money.. I dont know how this restaurant is surviving with so much better noodle competitions around them!",horrible service and the food wasn't that great either.. normally mediocre food is made good with excellent customers service but in this case the food was horrible and the main lady there is so rude.. if we ask her for anything it seem like we're bothering her. . our fresh spring rolls came wrapped in hard rice paper.. my mom make spring roll all the time and the only way those get hard is if it's been sitting for a long time! the orange chicken we ordered was hard and stale.. like it was reheated then recoated with the sauce.. they were out of a lot of stuff from the menu. . and when we ask for plates for our spring rolls she said i was going to bring plates with your main dish ... long story short.. waste of money.. i dont know how this restaurant is surviving with so much better noodle competitions around them!,"disgust, annoyance, disappointment","[INST] A customer left us a 2-star review: 'horrible service and the food wasn't that great either.. normally mediocre food is made good with excellent customers service but in this case the food was horrible and the main lady there is so rude.. if we ask her for anything it seem like we're bothering her. . our fresh spring rolls came wrapped in hard rice paper.. my mom make spring roll all the time and the only way those get hard is if it's been sitting for a long time! the orange chicken we ordered was hard and stale.. like it was reheated then recoated with the sauce.. they were out of a lot of stuff from the menu. . and when we ask for plates for our spring rolls she said i was going to bring plates with your main dish ... long story short.. waste of money.. i dont know how this restaurant is surviving with so much better noodle competitions around them!' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'horrible service and the food wasn't that great either.. normally mediocre food is made good with excellent customers service but in this case the food was horrible and the main lady there is so rude.. if we ask her for anything it seem like we're bothering her. . our fresh spring rolls came wrapped in hard rice paper.. my mom make spring roll all the time and the only way those get hard is if it's been sitting for a long time! the orange chicken we ordered was hard and stale.. like it was reheated then recoated with the sauce.. they were out of a lot of stuff from the menu. . and when we ask for plates for our spring rolls she said i was going to bring plates with your main dish ... long story short.. waste of money.. i dont know how this restaurant is surviving with so much better noodle competitions around them!' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the poor service and the quality of the food. Acknowledge their feedback and express empathy for their disappointment.

2. Offer a sincere apology and a gesture of goodwill, such as a complimentary meal or a discount on their next visit, to make amends for the negative experience.

3. Address the specific issues mentioned in the review, such as the hard rice paper on the spring rolls and the stale orange chicken. Investigate the causes of these issues and take steps to prevent them from happening again, such as improving food storage and preparation methods."
2,I miss donuts so much and must say this place was so disappointing.  I don't want to have political chat when trying to get my donut grub on and don't want to hear crap about how corporate america is taking over and the new giant eagle in robinson has copied....blah blah bla blah bl blah!  Shut up man!  Oh and they are overpriced.  The thing is they are good but can we get a nice donut shop in the strip where we don't have to hear about this stuff on a nice sunny morning.  Come on now.....WTF!?  Please lower the cost and shut the hell up!,i miss donuts so much and must say this place was so disappointing. i don't want to have political chat when trying to get my donut grub on and don't want to hear crap about how corporate america is taking over and the new giant eagle in robinson has copied....blah blah bla blah bl blah! shut up man! oh and they are overpriced. the thing is they are good but can we get a nice donut shop in the strip where we don't have to hear about this stuff on a nice sunny morning. come on now.....wtf!? please lower the cost and shut the hell up!,"disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'i miss donuts so much and must say this place was so disappointing. i don't want to have political chat when trying to get my donut grub on and don't want to hear crap about how corporate america is taking over and the new giant eagle in robinson has copied....blah blah bla blah bl blah! shut up man! oh and they are overpriced. the thing is they are good but can we get a nice donut shop in the strip where we don't have to hear about this stuff on a nice sunny morning. come on now.....wtf!? please lower the cost and shut the hell up!' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i miss donuts so much and must say this place was so disappointing. i don't want to have political chat when trying to get my donut grub on and don't want to hear crap about how corporate america is taking over and the new giant eagle in robinson has copied....blah blah bla blah bl blah! shut up man! oh and they are overpriced. the thing is they are good but can we get a nice donut shop in the strip where we don't have to hear about this stuff on a nice sunny morning. come on now.....wtf!? please lower the cost and shut the hell up!' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. **Product Quality**: Ensure the donuts meet customer expectations in terms of taste, freshness, and variety.

2. **Political Discussions**: Avoid political discussions or opinions during customer interactions, especially when it's not directly related to the product or service.

3. **Pricing**: Review the pricing of our donuts to ensure they are competitive and offer good value for money.

4. **Customer Service**: Improve our communication skills to maintain a friendly and professional atmosphere, avoiding unnecessary arguments or debates."
2,"We ate here based on rave reviews. Although the portions were indeed huge, the flavors were  underwhelming. My husband had the portobello mushroom sandwich which was pretty flavorless. I had the salmon salad. The salmon was cooked nicely but the horseradish cream dressing tasted like sour cream. The service was slow and nearly every staff member including the manager walked by the dirty table across from us for nearly 30 minutes before it was finally cleaned. Disappointing.","we ate here based on rave reviews. although the portions were indeed huge, the flavors were underwhelming. my husband had the portobello mushroom sandwich which was pretty flavorless. i had the salmon salad. the salmon was cooked nicely but the horseradish cream dressing tasted like sour cream. the service was slow and nearly every staff member including the manager walked by the dirty table across from us for nearly 30 minutes before it was finally cleaned. disappointing.","disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'we ate here based on rave reviews. although the portions were indeed huge, the flavors were underwhelming. my husband had the portobello mushroom sandwich which was pretty flavorless. i had the salmon salad. the salmon was cooked nicely but the horseradish cream dressing tasted like sour cream. the service was slow and nearly every staff member including the manager walked by the dirty table across from us for nearly 30 minutes before it was finally cleaned. disappointing.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'we ate here based on rave reviews. although the portions were indeed huge, the flavors were underwhelming. my husband had the portobello mushroom sandwich which was pretty flavorless. i had the salmon salad. the salmon was cooked nicely but the horseradish cream dressing tasted like sour cream. the service was slow and nearly every staff member including the manager walked by the dirty table across from us for nearly 30 minutes before it was finally cleaned. disappointing.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance flavors: Review the recipes for dishes like the Portobello Mushroom Sandwich and Salmon Salad to ensure they deliver on promised flavors. Consider consulting a chef or food consultant for suggestions.

2. Improve food presentation: A visually appealing dish can enhance the overall dining experience. Consider working with a food stylist or chef to improve the presentation of dishes.

3. Train staff on cleaning procedures: Ensure that tables are cleaned promptly and staff are aware of the importance of maintaining a clean dining environment."
2,"There's a lot of hype about this place, and as far as I can tell, a lot of it is undeserved. \n\nMaybe it's just that Phoenix has such a lack of locavore / foodie joints that people are so enthusiastic about its arrival, but the ice cream is decent at best. Definitely better than Coldstone and the like, but compared to the other ice creameries it aspires to, the ice cream is just not there. The flavors are REALLY one-dimensional: everything takes like a sweet cream base with maple / mint / chocolate / whatever else mixed in.","there's a lot of hype about this place, and as far as i can tell, a lot of it is undeserved. n nmaybe it's just that phoenix has such a lack of locavore foodie joints that people are so enthusiastic about its arrival, but the ice cream is decent at best. definitely better than coldstone and the like, but compared to the other ice creameries it aspires to, the ice cream is just not there. the flavors are really one dimensional everything takes like a sweet cream base with maple mint chocolate whatever else mixed in.","admiration, neutral, approval","[INST] A customer left us a 2-star review: 'there's a lot of hype about this place, and as far as i can tell, a lot of it is undeserved. n nmaybe it's just that phoenix has such a lack of locavore foodie joints that people are so enthusiastic about its arrival, but the ice cream is decent at best. definitely better than coldstone and the like, but compared to the other ice creameries it aspires to, the ice cream is just not there. the flavors are really one dimensional everything takes like a sweet cream base with maple mint chocolate whatever else mixed in.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'there's a lot of hype about this place, and as far as i can tell, a lot of it is undeserved. n nmaybe it's just that phoenix has such a lack of locavore foodie joints that people are so enthusiastic about its arrival, but the ice cream is decent at best. definitely better than coldstone and the like, but compared to the other ice creameries it aspires to, the ice cream is just not there. the flavors are really one dimensional everything takes like a sweet cream base with maple mint chocolate whatever else mixed in.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Address the customer's concern about the ice cream being one-dimensional. We could experiment with more complex flavor combinations or use higher quality ingredients to enhance the richness and depth of our ice cream flavors.

2. Consider offering a wider variety of unique, locally-sourced ingredients to cater to the customer's preference for locavore food. This could help set us apart from competitors like Coldstone.

3. Improve the presentation of our ice cream to make it more visually appealing and enhance the overall dining experience."
2,"The first time I tried Pro Nails, I had a pretty good experience. \n\nWhen I returned on April 7th, the place was bustling, and there were a lot more nail technicians working at Pro Nails. \n\nThe gal that did my mani/pedi was very nice. However, the quality just wasn't there. \n\nMy fingernails are different lengths, and my pedicure was very mediocre. \n\nAll in all, this was a typical \""chop shop\"" experience. \n\nWhen will I learn?","the first time i tried pro nails, i had a pretty good experience. n nwhen i returned on april 7th, the place was bustling, and there were a lot more nail technicians working at pro nails. n nthe gal that did my mani pedi was very nice. however, the quality just wasn't there. n nmy fingernails are different lengths, and my pedicure was very mediocre. n nall in all, this was a typical chop shop experience. n nwhen will i learn?","disappointment, admiration, confusion","[INST] A customer left us a 2-star review: 'the first time i tried pro nails, i had a pretty good experience. n nwhen i returned on april 7th, the place was bustling, and there were a lot more nail technicians working at pro nails. n nthe gal that did my mani pedi was very nice. however, the quality just wasn't there. n nmy fingernails are different lengths, and my pedicure was very mediocre. n nall in all, this was a typical chop shop experience. n nwhen will i learn?' The customer feels disappointment, admiration, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the first time i tried pro nails, i had a pretty good experience. n nwhen i returned on april 7th, the place was bustling, and there were a lot more nail technicians working at pro nails. n nthe gal that did my mani pedi was very nice. however, the quality just wasn't there. n nmy fingernails are different lengths, and my pedicure was very mediocre. n nall in all, this was a typical chop shop experience. n nwhen will i learn?' The customer feels disappointment, admiration, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on three key areas: consistency, quality, and communication.

1. Consistency: Ensure that the quality of service remains consistent across all visits. This includes maintaining a consistent level of cleanliness, staffing, and service standards.

2. Quality: Improve the quality of the services offered, particularly manicures and pedicures. This could involve providing additional training for nail technicians, investing in better tools and products, or implementing a more rigorous quality control process.

3. Communication: Address the customer's concern about the bustling environment on April 7th."
2,"Being from new york, I have tried greek food at several places. I didn't quite like the food at Greco as it came across as not authentic at all. The chicken in the gyro was very dry and hard to chew. The hummus that came along with the meal was cold, stale, dry and not tasteful at all. I can say garlic hummus that is store bought could taste better. Overall, My experience was not great. Greco needs to step up their game!!!","being from new york, i have tried greek food at several places. i didn't quite like the food at greco as it came across as not authentic at all. the chicken in the gyro was very dry and hard to chew. the hummus that came along with the meal was cold, stale, dry and not tasteful at all. i can say garlic hummus that is store bought could taste better. overall, my experience was not great. greco needs to step up their game!!!","disapproval, disappointment, annoyance","[INST] A customer left us a 2-star review: 'being from new york, i have tried greek food at several places. i didn't quite like the food at greco as it came across as not authentic at all. the chicken in the gyro was very dry and hard to chew. the hummus that came along with the meal was cold, stale, dry and not tasteful at all. i can say garlic hummus that is store bought could taste better. overall, my experience was not great. greco needs to step up their game!!!' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'being from new york, i have tried greek food at several places. i didn't quite like the food at greco as it came across as not authentic at all. the chicken in the gyro was very dry and hard to chew. the hummus that came along with the meal was cold, stale, dry and not tasteful at all. i can say garlic hummus that is store bought could taste better. overall, my experience was not great. greco needs to step up their game!!!' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Greco, we can take the following steps:

1. Authenticity: Enhance the authenticity of our Greek dishes by researching traditional recipes and techniques, and training our chefs accordingly.

2. Quality of Ingredients: Improve the quality of ingredients used in our dishes, particularly the chicken in the gyro, to ensure it is tender and flavorful.

3. Hummus Preparation: Revise our hummus recipe to make it fresher, smoother, and more flavorful. We could also consider making it in-house instead of using store-bought options."
2,"The pricing at this place is over rated.  After waiting for awhile to get some services I can definitely say that I wish I would have passed.  \n\nThe OXYGEN \""Breathing Space\"" is kinda cool but Im not sure I would pay for oxygen when I breathing just fine right now.  In a medical emergency this would come in handy.\n\nThere are no private areas.  Everybody recieved their services in the open.  Not the best option for me. Especially those folks gettin wazed.\n\nThe area that provided small travel items was awesome.  Just when I thought I forgot my lotion I discovered this cool place that offered plenty of options that normal Airport News Stands do not offer.",the pricing at this place is over rated. after waiting for awhile to get some services i can definitely say that i wish i would have passed. n nthe oxygen breathing space is kinda cool but im not sure i would pay for oxygen when i breathing just fine right now. in a medical emergency this would come in handy. n nthere are no private areas. everybody recieved their services in the open. not the best option for me. especially those folks gettin wazed. n nthe area that provided small travel items was awesome. just when i thought i forgot my lotion i discovered this cool place that offered plenty of options that normal airport news stands do not offer.,"admiration, desire, approval","[INST] A customer left us a 2-star review: 'the pricing at this place is over rated. after waiting for awhile to get some services i can definitely say that i wish i would have passed. n nthe oxygen breathing space is kinda cool but im not sure i would pay for oxygen when i breathing just fine right now. in a medical emergency this would come in handy. n nthere are no private areas. everybody recieved their services in the open. not the best option for me. especially those folks gettin wazed. n nthe area that provided small travel items was awesome. just when i thought i forgot my lotion i discovered this cool place that offered plenty of options that normal airport news stands do not offer.' The customer feels admiration, desire, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the pricing at this place is over rated. after waiting for awhile to get some services i can definitely say that i wish i would have passed. n nthe oxygen breathing space is kinda cool but im not sure i would pay for oxygen when i breathing just fine right now. in a medical emergency this would come in handy. n nthere are no private areas. everybody recieved their services in the open. not the best option for me. especially those folks gettin wazed. n nthe area that provided small travel items was awesome. just when i thought i forgot my lotion i discovered this cool place that offered plenty of options that normal airport news stands do not offer.' The customer feels admiration, desire, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Address the pricing concern: Offer a more transparent pricing structure or special promotions for first-time customers.

2. Improve wait times: Implement measures to reduce wait times, such as scheduling appointments or providing estimated service durations.

3. Offer private service areas: Create designated private areas for customers who prefer a more discreet experience, especially for those seeking services that may be sensitive in nature.

4. Enhance the oxygen bar experience: Offer additional benefits or explanations about the benefits of oxygen therapy beyond medical emergencies, to make it more appealing to customers."
2,"Honestly.  Lifting weights next to some privileged, yet ungreatful 12 yr old whose mom dragged him along while she takes a class, is not my cup of tea.  Atleast it was the motivation to build a gym in my own home...adults only!\n\nI want to work out, I don't want a country club, nursery school, or a scene to be seen.  Too much!","honestly. lifting weights next to some privileged, yet ungreatful 12 yr old whose mom dragged him along while she takes a class, is not my cup of tea. atleast it was the motivation to build a gym in my own home...adults only! n ni want to work out, i don't want a country club, nursery school, or a scene to be seen. too much!","disapproval, neutral, annoyance","[INST] A customer left us a 2-star review: 'honestly. lifting weights next to some privileged, yet ungreatful 12 yr old whose mom dragged him along while she takes a class, is not my cup of tea. atleast it was the motivation to build a gym in my own home...adults only! n ni want to work out, i don't want a country club, nursery school, or a scene to be seen. too much!' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'honestly. lifting weights next to some privileged, yet ungreatful 12 yr old whose mom dragged him along while she takes a class, is not my cup of tea. atleast it was the motivation to build a gym in my own home...adults only! n ni want to work out, i don't want a country club, nursery school, or a scene to be seen. too much!' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider implementing the following changes:

1. Implement a clear policy for family memberships, making it clear that certain classes or times are designated for adults only.
2. Offer more diverse workout options to cater to a wider range of preferences, reducing the likelihood of customers feeling disturbed by children or other activities.
3. Improve communication with members about class schedules and the types of activities offered, so that customers can make informed decisions about when and where they work out.
4. Consider offering a quieter, more secluded area for customers who prefer a more peaceful workout environment."
2,"Hmm I was disappointed. It smelt of feet and the music wasn't great at all but maybe I went on a bad night. Blonde barmaid is super quick and efficient though, never waited more than a minute for a drink!","hmm i was disappointed. it smelt of feet and the music wasn't great at all but maybe i went on a bad night. blonde barmaid is super quick and efficient though, never waited more than a minute for a drink!","disappointment, disapproval, annoyance","[INST] A customer left us a 2-star review: 'hmm i was disappointed. it smelt of feet and the music wasn't great at all but maybe i went on a bad night. blonde barmaid is super quick and efficient though, never waited more than a minute for a drink!' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'hmm i was disappointed. it smelt of feet and the music wasn't great at all but maybe i went on a bad night. blonde barmaid is super quick and efficient though, never waited more than a minute for a drink!' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Cleanliness: Address the issue of the unpleasant smell, possibly due to poor hygiene, by ensuring regular cleaning and maintenance of the venue, particularly the restrooms and seating areas.

2. Ambiance: Improve the music selection to create a more enjoyable atmosphere that caters to a wider range of preferences.

3. Aroma: Consider offering air fresheners or implementing a system to neutralize any unwanted odors."
2,"This location may be too busy to get some real service.  The last couple of times I've gone my orders have been messed up.  They have two kinds of fries, but even if you ask for fat ones your getting skinny.  Don't bother asking for condiments when ordering because they are not going to be there when you get your food.  Maybe it's just too busy for them to get it right.","this location may be too busy to get some real service. the last couple of times i've gone my orders have been messed up. they have two kinds of fries, but even if you ask for fat ones your getting skinny. don't bother asking for condiments when ordering because they are not going to be there when you get your food. maybe it's just too busy for them to get it right.","neutral, disapproval, disappointment","[INST] A customer left us a 2-star review: 'this location may be too busy to get some real service. the last couple of times i've gone my orders have been messed up. they have two kinds of fries, but even if you ask for fat ones your getting skinny. don't bother asking for condiments when ordering because they are not going to be there when you get your food. maybe it's just too busy for them to get it right.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this location may be too busy to get some real service. the last couple of times i've gone my orders have been messed up. they have two kinds of fries, but even if you ask for fat ones your getting skinny. don't bother asking for condiments when ordering because they are not going to be there when you get your food. maybe it's just too busy for them to get it right.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. **Reduce Busyness**: Ensure that our staffing levels are adequate to handle the volume of customers during peak hours. This will help reduce the chances of orders being messed up due to overworked staff.

2. **Order Accuracy**: Implement a double-check system for orders to minimize errors. This could involve having a second pair of eyes verify orders before they are prepared.

3. **Consistency in Fries**: Clarify the difference between the two types of fries offered and ensure that customers receive the fries they have ordered."
2,"The service is slow, food is expensive, you won't be satisfied.\n\nThe place was empty yet it took nearly 30 minutes to get food. I was still hungry but ate my mediocre food. Didn't want to wait another 30 minutes and spend $20+ to get more expensive food so I left. A good place to stay away from.","the service is slow, food is expensive, you won't be satisfied. n nthe place was empty yet it took nearly 30 minutes to get food. i was still hungry but ate my mediocre food. didn't want to wait another 30 minutes and spend 20 to get more expensive food so i left. a good place to stay away from.","disappointment, neutral, annoyance","[INST] A customer left us a 2-star review: 'the service is slow, food is expensive, you won't be satisfied. n nthe place was empty yet it took nearly 30 minutes to get food. i was still hungry but ate my mediocre food. didn't want to wait another 30 minutes and spend 20 to get more expensive food so i left. a good place to stay away from.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the service is slow, food is expensive, you won't be satisfied. n nthe place was empty yet it took nearly 30 minutes to get food. i was still hungry but ate my mediocre food. didn't want to wait another 30 minutes and spend 20 to get more expensive food so i left. a good place to stay away from.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Speed of Service: Reduce wait times by streamlining the ordering and delivery process, possibly by implementing a more efficient kitchen management system.

2. Food Quality: Enhance the quality of the food offered, focusing on taste, presentation, and portion size to ensure customers feel satisfied.

3. Pricing: Review the pricing structure to ensure it is competitive and offers good value for the quality of food and service provided.

4. Communication: Improve communication with customers about wait times, specials, and any delays that may occur. This can help manage expectations and reduce frustration."
2,Scottsdale standards?  Stay somewhere else and gamble here if you want. The pool is mediocre. The restaurant choices are not spectacular except Orange Sky- i really felt like i was on a carnival cruise with all the alcohol fueled tattooed gents and stiletto heeled teeny boppers here. Save your money and gamble and stay somewhere else.,scottsdale standards? stay somewhere else and gamble here if you want. the pool is mediocre. the restaurant choices are not spectacular except orange sky i really felt like i was on a carnival cruise with all the alcohol fueled tattooed gents and stiletto heeled teeny boppers here. save your money and gamble and stay somewhere else.,"disapproval, annoyance, neutral","[INST] A customer left us a 2-star review: 'scottsdale standards? stay somewhere else and gamble here if you want. the pool is mediocre. the restaurant choices are not spectacular except orange sky i really felt like i was on a carnival cruise with all the alcohol fueled tattooed gents and stiletto heeled teeny boppers here. save your money and gamble and stay somewhere else.' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'scottsdale standards? stay somewhere else and gamble here if you want. the pool is mediocre. the restaurant choices are not spectacular except orange sky i really felt like i was on a carnival cruise with all the alcohol fueled tattooed gents and stiletto heeled teeny boppers here. save your money and gamble and stay somewhere else.' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Improve the pool area: Enhance the cleanliness, maintenance, and overall aesthetic of the pool area to make it more appealing.

2. Expand dining options: Offer a wider variety of dining choices, focusing on quality and diversity to cater to different tastes and preferences.

3. Address the atmosphere: Create a more welcoming and sophisticated environment, potentially by implementing a dress code or modifying the decor to appeal to a broader demographic."
2,Enjoyed my veggie burger with fries. Service sucked the last 2 times. We had to flag down a waitress to get our refills. Next time we'll do take out to avoid tipping poor service,enjoyed my veggie burger with fries. service sucked the last 2 times. we had to flag down a waitress to get our refills. next time we'll do take out to avoid tipping poor service,"joy, neutral, annoyance","[INST] A customer left us a 2-star review: 'enjoyed my veggie burger with fries. service sucked the last 2 times. we had to flag down a waitress to get our refills. next time we'll do take out to avoid tipping poor service' The customer feels joy, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'enjoyed my veggie burger with fries. service sucked the last 2 times. we had to flag down a waitress to get our refills. next time we'll do take out to avoid tipping poor service' The customer feels joy, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, focus on enhancing the service aspect of your establishment. Here are some specific actions:

1. Proactive Service: Instead of waiting for customers to flag you down, make a point to check on tables regularly. This can help ensure that refills and any other needs are addressed promptly.

2. Training: Provide regular training for your staff to emphasize the importance of good customer service. This can include skills like active listening, empathy, and problem-solving.

3. Feedback Mechanism: Implement a feedback system where customers can easily share their experiences, both positive and negative. This will help you identify areas for improvement and address issues promptly."
2,"I've been to OHSO once with a friend and another time with a date.  I was excited to first go there due to their large arizona beer selection on tap.  Walking in, the place has a very industrial Arcadia look to it.  You could think of it as the Vig but with exposed cement board in the ceilings.  \n\nThe crowd is a nice mix, but I never got passed the vibe.  It feels like a neighborhood bar where everyone knows each others name, but I don't know anyone.  There doesn't feel like there's any energy to the place.  Looking at the food menu, it's uninspired.  My friend ate lunch there and said it was nothing that great.  \n\nThe thing I don't get is no happy hour.  Okay okay.. there's happy hour.. but it's until 5pm.  I don't work dental office hours and neither do most of my friends.\n\nWith so many other places offering a better vibe, food, and happy hour within a mile, I just don't think I'll be going back again.\n\nI can sum up the whole experience to what happened on our way out.  OHSO is like the candy jar my date and I saw when we walked out.  She was excited to see it and grabbed one.  A few seconds later she made this sour face when she found out it was black licorice.","i've been to ohso once with a friend and another time with a date. i was excited to first go there due to their large arizona beer selection on tap. walking in, the place has a very industrial arcadia look to it. you could think of it as the vig but with exposed cement board in the ceilings. n nthe crowd is a nice mix, but i never got passed the vibe. it feels like a neighborhood bar where everyone knows each others name, but i don't know anyone. there doesn't feel like there's any energy to the place. looking at the food menu, it's uninspired. my friend ate lunch there and said it was nothing that great. n nthe thing i don't get is no happy hour. okay okay.. there's happy hour.. but it's until 5pm. i don't work dental office hours and neither do most of my friends. n nwith so many other places offering a better vibe, food, and happy hour within a mile, i just don't think i'll be going back again. n ni can sum up the whole experience to what happened on our way out. ohso is like the candy jar my date and i saw when we walked out. she was excited to see it and grabbed one. a few seconds later she made this sour face when she found out it was black licorice.","excitement, neutral, approval","[INST] A customer left us a 2-star review: 'i've been to ohso once with a friend and another time with a date. i was excited to first go there due to their large arizona beer selection on tap. walking in, the place has a very industrial arcadia look to it. you could think of it as the vig but with exposed cement board in the ceilings. n nthe crowd is a nice mix, but i never got passed the vibe. it feels like a neighborhood bar where everyone knows each others name, but i don't know anyone. there doesn't feel like there's any energy to the place. looking at the food menu, it's uninspired. my friend ate lunch there and said it was nothing that great. n nthe thing i don't get is no happy hour. okay okay.. there's happy hour.. but it's until 5pm. i don't work dental office hours and neither do most of my friends. n nwith so many other places offering a better vibe, food, and happy hour within a mile, i just don't think i'll be going back again. n ni can sum up the whole experience to what happened on our way out. ohso is like the candy jar my date and i saw when we walked out. she was excited to see it and grabbed one. a few seconds later she made this sour face when she found out it was black licorice.' The customer feels excitement, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i've been to ohso once with a friend and another time with a date. i was excited to first go there due to their large arizona beer selection on tap. walking in, the place has a very industrial arcadia look to it. you could think of it as the vig but with exposed cement board in the ceilings. n nthe crowd is a nice mix, but i never got passed the vibe. it feels like a neighborhood bar where everyone knows each others name, but i don't know anyone. there doesn't feel like there's any energy to the place. looking at the food menu, it's uninspired. my friend ate lunch there and said it was nothing that great. n nthe thing i don't get is no happy hour. okay okay.. there's happy hour.. but it's until 5pm. i don't work dental office hours and neither do most of my friends. n nwith so many other places offering a better vibe, food, and happy hour within a mile, i just don't think i'll be going back again. n ni can sum up the whole experience to what happened on our way out. ohso is like the candy jar my date and i saw when we walked out. she was excited to see it and grabbed one. a few seconds later she made this sour face when she found out it was black licorice.' The customer feels excitement, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Enhance the atmosphere: The customer mentions the industrial arcadia look of the place, which they found uninspiring. Consider adding more decorative elements or a unique theme to create a more inviting and energetic ambiance.

2. Improve food offerings: The customer was unimpressed with the food menu, so offering more diverse and inspired dishes could help attract them and their friends back.

3. Extend happy hour hours: The customer found it inconvenient that happy hour ends at 5 PM, as they and their friends likely work outside of traditional dental office hours."
2,"I haven't sampled the entire menu, but for a place with pizza in the name, it's a bit lackluster. Decent bang for your buck though.\n\nGood heavy crust, not too spongy, not too tough. Way too much cheese, not nearly enough sauce and it was too bland. Good crisp veggies though.\n\nThey also have baklava which is pretty good, but not made in house which is probably why it's pretty good. \n\nHaven't tried the rest of the menu, doubt I will.","i haven't sampled the entire menu, but for a place with pizza in the name, it's a bit lackluster. decent bang for your buck though. n ngood heavy crust, not too spongy, not too tough. way too much cheese, not nearly enough sauce and it was too bland. good crisp veggies though. n nthey also have baklava which is pretty good, but not made in house which is probably why it's pretty good. n nhaven't tried the rest of the menu, doubt i will.","admiration, disapproval, confusion","[INST] A customer left us a 2-star review: 'i haven't sampled the entire menu, but for a place with pizza in the name, it's a bit lackluster. decent bang for your buck though. n ngood heavy crust, not too spongy, not too tough. way too much cheese, not nearly enough sauce and it was too bland. good crisp veggies though. n nthey also have baklava which is pretty good, but not made in house which is probably why it's pretty good. n nhaven't tried the rest of the menu, doubt i will.' The customer feels admiration, disapproval, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i haven't sampled the entire menu, but for a place with pizza in the name, it's a bit lackluster. decent bang for your buck though. n ngood heavy crust, not too spongy, not too tough. way too much cheese, not nearly enough sauce and it was too bland. good crisp veggies though. n nthey also have baklava which is pretty good, but not made in house which is probably why it's pretty good. n nhaven't tried the rest of the menu, doubt i will.' The customer feels admiration, disapproval, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve the pizza sauce-to-cheese ratio: The customer felt that there was too much cheese and not enough sauce, which may have contributed to the bland taste. We can adjust the recipe to ensure a better balance.

2. Enhance the pizza seasoning: The customer mentioned that the pizza was bland. We can experiment with different seasonings or sauces to add more flavor to our pizzas.

3. Provide more information about the menu: The customer mentioned that they haven't sampled the entire menu and are unsure about trying other items."
2,Music was awesome! Drinks were overpriced enough that I gave this place a two. Maybe that's par for Scottsdale but I don't think 18 dollars for a captain and coke and a double red stag and coke is acceptable.,music was awesome! drinks were overpriced enough that i gave this place a two. maybe that's par for scottsdale but i don't think 18 dollars for a captain and coke and a double red stag and coke is acceptable.,"admiration, disapproval, approval","[INST] A customer left us a 2-star review: 'music was awesome! drinks were overpriced enough that i gave this place a two. maybe that's par for scottsdale but i don't think 18 dollars for a captain and coke and a double red stag and coke is acceptable.' The customer feels admiration, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'music was awesome! drinks were overpriced enough that i gave this place a two. maybe that's par for scottsdale but i don't think 18 dollars for a captain and coke and a double red stag and coke is acceptable.' The customer feels admiration, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Acknowledge the positive feedback: Start by acknowledging the customer's appreciation for the music, as this is an aspect you can't control and is likely a strength of your establishment.

2. Address the concern: Address the issue of pricing by explaining the cost structure of your drinks, such as the quality of alcohol used, the size of the servings, or any other factors that contribute to the price. Offer a solution, such as a happy hour promotion or a discount on their next visit to make the prices more acceptable."
2,So they're pretty friendly at this location.. They just rush you I'm sorry I don't have the menu memorized and sometimes I like to try new mixes. I asked the girl closing my bowl if the bowls got smaller she laughed and said not really. Then everyone in the prep line said no ma'am our bowls are the same size (like they're coached to say this ) I could barely see the rice and they drizzled on the sour cream. It was at That moment I wouldn't dare ask to add my avocado in fear they'd charge me a dollar for a corner spoon. Ps the rice was hard,so they're pretty friendly at this location.. they just rush you i'm sorry i don't have the menu memorized and sometimes i like to try new mixes. i asked the girl closing my bowl if the bowls got smaller she laughed and said not really. then everyone in the prep line said no ma'am our bowls are the same size like they're coached to say this i could barely see the rice and they drizzled on the sour cream. it was at that moment i wouldn't dare ask to add my avocado in fear they'd charge me a dollar for a corner spoon. ps the rice was hard,"neutral, amusement, disapproval","[INST] A customer left us a 2-star review: 'so they're pretty friendly at this location.. they just rush you i'm sorry i don't have the menu memorized and sometimes i like to try new mixes. i asked the girl closing my bowl if the bowls got smaller she laughed and said not really. then everyone in the prep line said no ma'am our bowls are the same size like they're coached to say this i could barely see the rice and they drizzled on the sour cream. it was at that moment i wouldn't dare ask to add my avocado in fear they'd charge me a dollar for a corner spoon. ps the rice was hard' The customer feels neutral, amusement, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'so they're pretty friendly at this location.. they just rush you i'm sorry i don't have the menu memorized and sometimes i like to try new mixes. i asked the girl closing my bowl if the bowls got smaller she laughed and said not really. then everyone in the prep line said no ma'am our bowls are the same size like they're coached to say this i could barely see the rice and they drizzled on the sour cream. it was at that moment i wouldn't dare ask to add my avocado in fear they'd charge me a dollar for a corner spoon. ps the rice was hard' The customer feels neutral, amusement, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Pace of Service: Address the concern about being rushed by ensuring staff are trained to provide a comfortable, unhurried dining experience. This allows customers to take their time, ask questions, and explore menu options.

2. Menu Flexibility: Encourage staff to be more accommodating when customers request modifications to their orders, such as adding avocado or adjusting bowl sizes. This will help customers feel more valued and in control of their dining experience.

3. Communication: Train staff to communicate effectively and empathetically with customers."
2,Please see Mr Ghetto - Walmart on youtube before reading this review. The wally world featured on this video is cleaner and better stocked than the one in this location. You have to wade through the small army of lazy bums panhandling (saw one in a leather jacket one time) before getting to the store or back to your car every time! I avoid taking my family here for safety sake so i usually go here by myself. That's only if I really have to go here unless I want to drive the extra 10 min to go to a better walmart down Craig Road.,please see mr ghetto walmart on youtube before reading this review. the wally world featured on this video is cleaner and better stocked than the one in this location. you have to wade through the small army of lazy bums panhandling saw one in a leather jacket one time before getting to the store or back to your car every time! i avoid taking my family here for safety sake so i usually go here by myself. that's only if i really have to go here unless i want to drive the extra 10 min to go to a better walmart down craig road.,"neutral, approval, realization","[INST] A customer left us a 2-star review: 'please see mr ghetto walmart on youtube before reading this review. the wally world featured on this video is cleaner and better stocked than the one in this location. you have to wade through the small army of lazy bums panhandling saw one in a leather jacket one time before getting to the store or back to your car every time! i avoid taking my family here for safety sake so i usually go here by myself. that's only if i really have to go here unless i want to drive the extra 10 min to go to a better walmart down craig road.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'please see mr ghetto walmart on youtube before reading this review. the wally world featured on this video is cleaner and better stocked than the one in this location. you have to wade through the small army of lazy bums panhandling saw one in a leather jacket one time before getting to the store or back to your car every time! i avoid taking my family here for safety sake so i usually go here by myself. that's only if i really have to go here unless i want to drive the extra 10 min to go to a better walmart down craig road.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on addressing the following areas:

1. Store Cleanliness and Stock: Ensure the store is consistently clean and well-stocked to match or exceed the standards of other Walmart locations.

2. Safety and Security: Enhance safety measures, such as increased lighting, security personnel, or cameras in high-traffic areas to make customers feel safer.

3. Panhandling: Collaborate with local authorities to address panhandling in the area, ensuring a more pleasant shopping experience for customers.

4. Customer Service: Train staff to provide exceptional customer service, making customers feel valued and appreciated."
2,"First time here was a ok experience.  Tried the lunch buffet for $7.99 and kids are $3.99 drinks are extra.  Went straight to sushi bar and it was not special. We took all the spicy tuna and it took a long time before they made more.  There was no one at the sushi counter. A lot for snow birds type hardly any Asians other then workers. (You know what I mean)  They had the basic Chinese food stuff. What I like was the bacon wrap shrimp, orange chicken, sesame chicken and the spicy/ sour soup was actually good.  I will stick to my usual Asian buffet place..","first time here was a ok experience. tried the lunch buffet for 7.99 and kids are 3.99 drinks are extra. went straight to sushi bar and it was not special. we took all the spicy tuna and it took a long time before they made more. there was no one at the sushi counter. a lot for snow birds type hardly any asians other then workers. you know what i mean they had the basic chinese food stuff. what i like was the bacon wrap shrimp, orange chicken, sesame chicken and the spicy sour soup was actually good. i will stick to my usual asian buffet place..","approval, admiration, love","[INST] A customer left us a 2-star review: 'first time here was a ok experience. tried the lunch buffet for 7.99 and kids are 3.99 drinks are extra. went straight to sushi bar and it was not special. we took all the spicy tuna and it took a long time before they made more. there was no one at the sushi counter. a lot for snow birds type hardly any asians other then workers. you know what i mean they had the basic chinese food stuff. what i like was the bacon wrap shrimp, orange chicken, sesame chicken and the spicy sour soup was actually good. i will stick to my usual asian buffet place..' The customer feels approval, admiration, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'first time here was a ok experience. tried the lunch buffet for 7.99 and kids are 3.99 drinks are extra. went straight to sushi bar and it was not special. we took all the spicy tuna and it took a long time before they made more. there was no one at the sushi counter. a lot for snow birds type hardly any asians other then workers. you know what i mean they had the basic chinese food stuff. what i like was the bacon wrap shrimp, orange chicken, sesame chicken and the spicy sour soup was actually good. i will stick to my usual asian buffet place..' The customer feels approval, admiration, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staffing: Ensure there is adequate staffing at the sushi bar during peak hours to address customer requests promptly.

2. Sushi Quality and Variety: Improve the quality and variety of sushi offerings, particularly the spicy tuna, to meet customer expectations.

3. Cultural Diversity: Enhance the cultural diversity of the restaurant, particularly in terms of the food offerings, to cater to a broader customer base.

4. Value for Money: Review the pricing structure, especially for the lunch buffet, to ensure it offers good value for money."
2,"The scene reminds me of...a garage.  A garage with fairly rude servers and overstuffed patrons with nothing to say.  We waited ... And waited.  The menu had the basics- no problem there.  We waited. Oh, everything is made to order that is why it takes so long... Seriously that is what we were told.  Other reviewers say \""it is like their mothers used to make\"".  Sorry to hear your mom was a lousy cook.  And she must've been a grouch.  Yes the food is pretty bad.  Why people go here I can't understand.  I gave it three visits before passing judgement.  The verdict - AVOID.","the scene reminds me of...a garage. a garage with fairly rude servers and overstuffed patrons with nothing to say. we waited ... and waited. the menu had the basics no problem there. we waited. oh, everything is made to order that is why it takes so long... seriously that is what we were told. other reviewers say it is like their mothers used to make . sorry to hear your mom was a lousy cook. and she must've been a grouch. yes the food is pretty bad. why people go here i can't understand. i gave it three visits before passing judgement. the verdict avoid.","disappointment, remorse, sadness","[INST] A customer left us a 2-star review: 'the scene reminds me of...a garage. a garage with fairly rude servers and overstuffed patrons with nothing to say. we waited ... and waited. the menu had the basics no problem there. we waited. oh, everything is made to order that is why it takes so long... seriously that is what we were told. other reviewers say it is like their mothers used to make . sorry to hear your mom was a lousy cook. and she must've been a grouch. yes the food is pretty bad. why people go here i can't understand. i gave it three visits before passing judgement. the verdict avoid.' The customer feels disappointment, remorse, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the scene reminds me of...a garage. a garage with fairly rude servers and overstuffed patrons with nothing to say. we waited ... and waited. the menu had the basics no problem there. we waited. oh, everything is made to order that is why it takes so long... seriously that is what we were told. other reviewers say it is like their mothers used to make . sorry to hear your mom was a lousy cook. and she must've been a grouch. yes the food is pretty bad. why people go here i can't understand. i gave it three visits before passing judgement. the verdict avoid.' The customer feels disappointment, remorse, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on several key areas:

1. Environment: Enhance the ambiance to make it more inviting and less like a garage. This could involve improving lighting, decor, and seating arrangements.

2. Service: Train our staff to be more courteous and attentive. They should aim to make customers feel valued and respected.

3. Wait Times: Reduce wait times by improving kitchen efficiency and communication with customers about wait times and order status.

4. Food Quality: Improve the quality of the food, focusing on taste, presentation, and consistency."
2,"The fry bread is good, but it is overpriced and the service is Horrible!  The fact that they gave a Giant Tip jar is hilarious, since they just take your money and call out your name when it's ready.   I guess you're tipping for the indifferent service that is border line rude and obnoxious.  Won't be going back.","the fry bread is good, but it is overpriced and the service is horrible! the fact that they gave a giant tip jar is hilarious, since they just take your money and call out your name when it's ready. i guess you're tipping for the indifferent service that is border line rude and obnoxious. won't be going back.","amusement, admiration, annoyance","[INST] A customer left us a 2-star review: 'the fry bread is good, but it is overpriced and the service is horrible! the fact that they gave a giant tip jar is hilarious, since they just take your money and call out your name when it's ready. i guess you're tipping for the indifferent service that is border line rude and obnoxious. won't be going back.' The customer feels amusement, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the fry bread is good, but it is overpriced and the service is horrible! the fact that they gave a giant tip jar is hilarious, since they just take your money and call out your name when it's ready. i guess you're tipping for the indifferent service that is border line rude and obnoxious. won't be going back.' The customer feels amusement, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can focus on the following areas:

1. Pricing: Review the pricing of our fry bread to ensure it is competitive and offers value to customers.

2. Service: Train staff to provide friendly, attentive, and respectful service. This includes greeting customers warmly, addressing their needs promptly, and being courteous throughout the interaction.

3. Communication: Improve communication with customers by clearly announcing orders when they are ready, and finding a more subtle way to present the tip jar, if necessary."
2,"Over the past few months, the service has gotten worse.  Upon reading some of the recent comments, I'm seeing the same issues with inconsistency.\n\nUsually there's something wrong with the order.  For example, we ordered the \""spot\"" chicken tonight with no bacon or onions and add avocado.   It came with bacon, onions and no avocado.  How do you mess that up?\n\nSometimes it'll come with a fries instead of a salad, even though the menu says it clearly comes with salad.    \n\nThe food is mediocre at best and when the order isn't right, it's just not worth it anymore.","over the past few months, the service has gotten worse. upon reading some of the recent comments, i'm seeing the same issues with inconsistency. n nusually there's something wrong with the order. for example, we ordered the spot chicken tonight with no bacon or onions and add avocado. it came with bacon, onions and no avocado. how do you mess that up? n nsometimes it'll come with a fries instead of a salad, even though the menu says it clearly comes with salad. n nthe food is mediocre at best and when the order isn't right, it's just not worth it anymore.","annoyance, disappointment, disapproval","[INST] A customer left us a 2-star review: 'over the past few months, the service has gotten worse. upon reading some of the recent comments, i'm seeing the same issues with inconsistency. n nusually there's something wrong with the order. for example, we ordered the spot chicken tonight with no bacon or onions and add avocado. it came with bacon, onions and no avocado. how do you mess that up? n nsometimes it'll come with a fries instead of a salad, even though the menu says it clearly comes with salad. n nthe food is mediocre at best and when the order isn't right, it's just not worth it anymore.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'over the past few months, the service has gotten worse. upon reading some of the recent comments, i'm seeing the same issues with inconsistency. n nusually there's something wrong with the order. for example, we ordered the spot chicken tonight with no bacon or onions and add avocado. it came with bacon, onions and no avocado. how do you mess that up? n nsometimes it'll come with a fries instead of a salad, even though the menu says it clearly comes with salad. n nthe food is mediocre at best and when the order isn't right, it's just not worth it anymore.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issues: Respond to the review by acknowledging the customer's concerns about inconsistency in service and order errors. Apologize for the inconvenience caused and express empathy for their frustration.

2. Address specific complaints: Address the specific complaints about incorrect orders, such as the Spot Chicken order lacking avocado and coming with bacon and onions instead. Explain any changes in the menu or preparation process that may have contributed to the error."
2,"We went to this Bistro based on a recommendation. It wasn't very busy when we first went in & were able to put in an order right away. My friend & I both decided on the Rosemary Chicken Panini. Considering how busy it was (not too busy), it took a pretty long time to get our food.\n\nEach sandwich was served with a small portion of greens topped with their mustard vinaigrette. I don't care much for greens but I'd say that the mustard vinaigrette was the best thing on the plate. I will preface by saying that I had made a substitution to my sandwich (ordered it with pesto instead of sundried tomatoes) but it didn't matter much since it didn't have the taste of pesto anyway. I thought the garlic spread had a really strong flavor and there was way too much cheese. There was also an off taste to the sandwich ... I'm not sure what it was. After only a few bites, I was tired of it.\n\nThe cookies looked so tempting that even though I wasn't too impressed with my meal, I thought I'd give it a chance. Probably should've thought twice because it got busier at the cash register & they switched cashiers to someone who wasn't at all efficient. It wasn't worth the few dollars I paid or the 10 minutes I waited for it. I'm not sure if I'll be back here.","we went to this bistro based on a recommendation. it wasn't very busy when we first went in were able to put in an order right away. my friend i both decided on the rosemary chicken panini. considering how busy it was not too busy , it took a pretty long time to get our food. n neach sandwich was served with a small portion of greens topped with their mustard vinaigrette. i don't care much for greens but i'd say that the mustard vinaigrette was the best thing on the plate. i will preface by saying that i had made a substitution to my sandwich ordered it with pesto instead of sundried tomatoes but it didn't matter much since it didn't have the taste of pesto anyway. i thought the garlic spread had a really strong flavor and there was way too much cheese. there was also an off taste to the sandwich ... i'm not sure what it was. after only a few bites, i was tired of it. n nthe cookies looked so tempting that even though i wasn't too impressed with my meal, i thought i'd give it a chance. probably should've thought twice because it got busier at the cash register they switched cashiers to someone who wasn't at all efficient. it wasn't worth the few dollars i paid or the 10 minutes i waited for it. i'm not sure if i'll be back here.","neutral, approval, admiration","[INST] A customer left us a 2-star review: 'we went to this bistro based on a recommendation. it wasn't very busy when we first went in were able to put in an order right away. my friend i both decided on the rosemary chicken panini. considering how busy it was not too busy , it took a pretty long time to get our food. n neach sandwich was served with a small portion of greens topped with their mustard vinaigrette. i don't care much for greens but i'd say that the mustard vinaigrette was the best thing on the plate. i will preface by saying that i had made a substitution to my sandwich ordered it with pesto instead of sundried tomatoes but it didn't matter much since it didn't have the taste of pesto anyway. i thought the garlic spread had a really strong flavor and there was way too much cheese. there was also an off taste to the sandwich ... i'm not sure what it was. after only a few bites, i was tired of it. n nthe cookies looked so tempting that even though i wasn't too impressed with my meal, i thought i'd give it a chance. probably should've thought twice because it got busier at the cash register they switched cashiers to someone who wasn't at all efficient. it wasn't worth the few dollars i paid or the 10 minutes i waited for it. i'm not sure if i'll be back here.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'we went to this bistro based on a recommendation. it wasn't very busy when we first went in were able to put in an order right away. my friend i both decided on the rosemary chicken panini. considering how busy it was not too busy , it took a pretty long time to get our food. n neach sandwich was served with a small portion of greens topped with their mustard vinaigrette. i don't care much for greens but i'd say that the mustard vinaigrette was the best thing on the plate. i will preface by saying that i had made a substitution to my sandwich ordered it with pesto instead of sundried tomatoes but it didn't matter much since it didn't have the taste of pesto anyway. i thought the garlic spread had a really strong flavor and there was way too much cheese. there was also an off taste to the sandwich ... i'm not sure what it was. after only a few bites, i was tired of it. n nthe cookies looked so tempting that even though i wasn't too impressed with my meal, i thought i'd give it a chance. probably should've thought twice because it got busier at the cash register they switched cashiers to someone who wasn't at all efficient. it wasn't worth the few dollars i paid or the 10 minutes i waited for it. i'm not sure if i'll be back here.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Speed up food preparation: The customer mentioned that it took a long time to receive their food, even though the restaurant wasn't very busy. We can work on streamlining our kitchen processes to reduce wait times.

2. Ensure accurate orders: The customer felt that their substitution request for pesto instead of sundried tomatoes wasn't fulfilled, and the sandwich didn't have the taste of pesto. We should ensure that all orders are prepared accurately to meet customer expectations.

3. Balance flavors: The customer found the garlic spread and cheese overpowering in the sandwich."
2,"I've wanted to check out this restaurant for some time now.  I envisioned a vintage establishment with humble decor, home style American cuisine and decent service.\n\nI wasn't disappointed with the decor, the service was adequate but the food was not at all what I was expecting.  I ordered chicken fried steak sandwich and french fries.  What I got was a frozen breaded meat patty that was deep fried slapped on a bun and served greasy.  It was horrible.  I managed to choke it down, paid my bill, tipped appropriately and left.  I will never be back.\n\nThere are a lot of Mexican entrees on the menu, maybe those are better.  For what I got it was simply too expensive.","i've wanted to check out this restaurant for some time now. i envisioned a vintage establishment with humble decor, home style american cuisine and decent service. n ni wasn't disappointed with the decor, the service was adequate but the food was not at all what i was expecting. i ordered chicken fried steak sandwich and french fries. what i got was a frozen breaded meat patty that was deep fried slapped on a bun and served greasy. it was horrible. i managed to choke it down, paid my bill, tipped appropriately and left. i will never be back. n nthere are a lot of mexican entrees on the menu, maybe those are better. for what i got it was simply too expensive.","disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'i've wanted to check out this restaurant for some time now. i envisioned a vintage establishment with humble decor, home style american cuisine and decent service. n ni wasn't disappointed with the decor, the service was adequate but the food was not at all what i was expecting. i ordered chicken fried steak sandwich and french fries. what i got was a frozen breaded meat patty that was deep fried slapped on a bun and served greasy. it was horrible. i managed to choke it down, paid my bill, tipped appropriately and left. i will never be back. n nthere are a lot of mexican entrees on the menu, maybe those are better. for what i got it was simply too expensive.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i've wanted to check out this restaurant for some time now. i envisioned a vintage establishment with humble decor, home style american cuisine and decent service. n ni wasn't disappointed with the decor, the service was adequate but the food was not at all what i was expecting. i ordered chicken fried steak sandwich and french fries. what i got was a frozen breaded meat patty that was deep fried slapped on a bun and served greasy. it was horrible. i managed to choke it down, paid my bill, tipped appropriately and left. i will never be back. n nthere are a lot of mexican entrees on the menu, maybe those are better. for what i got it was simply too expensive.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on three key areas: food quality, menu accuracy, and staff training.

1. Food Quality: Improve the quality of the chicken fried steak sandwich by using fresh, high-quality ingredients and preparing it in-house rather than using frozen, breaded meat patties.

2. Menu Accuracy: Ensure that the menu accurately represents the dishes served, including their preparation methods and ingredients. This will help manage customer expectations and reduce the likelihood of disappointment.

3. Staff Training: Provide ongoing training for staff to ensure they have a thorough understanding of the menu, cooking techniques, and customer service skills."
2,"My guy is probably going to be upset that I'm dissing the Great Steak, but it was not my pick. I'm okay with compromising when he's that excited about it though. \n\nHe really wanted a Great Steak, which is technically a cheesesteak with lettuce and tomato. We just ordered one to split. I wasn't as excited about it as he was, but that's life.","my guy is probably going to be upset that i'm dissing the great steak, but it was not my pick. i'm okay with compromising when he's that excited about it though. n nhe really wanted a great steak, which is technically a cheesesteak with lettuce and tomato. we just ordered one to split. i wasn't as excited about it as he was, but that's life.","neutral, disapproval, disappointment","[INST] A customer left us a 2-star review: 'my guy is probably going to be upset that i'm dissing the great steak, but it was not my pick. i'm okay with compromising when he's that excited about it though. n nhe really wanted a great steak, which is technically a cheesesteak with lettuce and tomato. we just ordered one to split. i wasn't as excited about it as he was, but that's life.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'my guy is probably going to be upset that i'm dissing the great steak, but it was not my pick. i'm okay with compromising when he's that excited about it though. n nhe really wanted a great steak, which is technically a cheesesteak with lettuce and tomato. we just ordered one to split. i wasn't as excited about it as he was, but that's life.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Clarify menu items: Ensure that menu descriptions are clear and accurate, especially for unique items like the cheesesteak with lettuce and tomato.

2. Personalize recommendations: Train staff to ask about preferences and make personalized recommendations based on the customer's taste.

3. Offer options: Offer a variety of steak options, including traditional and unique preparations, to cater to different tastes.

4. Communicate accurately: Ensure that orders are accurately communicated to the kitchen to prevent mistakes."
2,"Coming from NYC where greasy Chinese food is on every block and at your door within minutes, Big Buddha lies pretty low on my fast food scale.\n\nI've only tried a handful of Chinese restaurants in Surprise and Big Buddha is by far my least favorite. I ordered the beef chow fun and garlic chicken on Saturday night and both were sub-par. \n\nThe beef chow fun was not good. The noodles stuck together and the veggies didn't seem fresh. It also tasted like someone just dunk a ton of soy sauce over the flat noodles. It was not appetizing at all.\n\nMy beau ordered the garlic chicken and it was not spicy whatsoever even though I asked them to make it spicy. \n\nIf you're looking for good Chinese food, I suggest Chen Wok. They're delicious and deliver!","coming from nyc where greasy chinese food is on every block and at your door within minutes, big buddha lies pretty low on my fast food scale. n ni've only tried a handful of chinese restaurants in surprise and big buddha is by far my least favorite. i ordered the beef chow fun and garlic chicken on saturday night and both were sub par. n nthe beef chow fun was not good. the noodles stuck together and the veggies didn't seem fresh. it also tasted like someone just dunk a ton of soy sauce over the flat noodles. it was not appetizing at all. n nmy beau ordered the garlic chicken and it was not spicy whatsoever even though i asked them to make it spicy. n nif you're looking for good chinese food, i suggest chen wok. they're delicious and deliver!","disappointment, disapproval, annoyance","[INST] A customer left us a 2-star review: 'coming from nyc where greasy chinese food is on every block and at your door within minutes, big buddha lies pretty low on my fast food scale. n ni've only tried a handful of chinese restaurants in surprise and big buddha is by far my least favorite. i ordered the beef chow fun and garlic chicken on saturday night and both were sub par. n nthe beef chow fun was not good. the noodles stuck together and the veggies didn't seem fresh. it also tasted like someone just dunk a ton of soy sauce over the flat noodles. it was not appetizing at all. n nmy beau ordered the garlic chicken and it was not spicy whatsoever even though i asked them to make it spicy. n nif you're looking for good chinese food, i suggest chen wok. they're delicious and deliver!' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'coming from nyc where greasy chinese food is on every block and at your door within minutes, big buddha lies pretty low on my fast food scale. n ni've only tried a handful of chinese restaurants in surprise and big buddha is by far my least favorite. i ordered the beef chow fun and garlic chicken on saturday night and both were sub par. n nthe beef chow fun was not good. the noodles stuck together and the veggies didn't seem fresh. it also tasted like someone just dunk a ton of soy sauce over the flat noodles. it was not appetizing at all. n nmy beau ordered the garlic chicken and it was not spicy whatsoever even though i asked them to make it spicy. n nif you're looking for good chinese food, i suggest chen wok. they're delicious and deliver!' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Big Buddha, we can take the following steps:

1. Improve the quality of the ingredients used, particularly in the Beef Chow Fun, to ensure the vegetables are fresh and the noodles do not stick together.
2. Pay attention to the taste balance in our dishes, especially the Beef Chow Fun, to avoid an overpowering soy sauce flavor.
3. Ensure that dishes are prepared according to customer requests, such as making the Garlic Chicken spicy as requested."
2,"I went to this restaurant once before and had an enjoyable experience. I realized that most of the experience consisted of alcoholic beverages, so this may have clouded my judgement. At the time, the restaurant also didn't have very many people. Tonight most restaurants were crowded, so we decided to come here. I ordered a grilled salmon plate, and it was okay. I love salmon, but left wishing for more flavor. Most of the vegetables were onions, which I thought was a bit odd. Even the fried rice was bland. This restaurant has a tepan section, so I was anticipating flavorful rice. I would give this restaurant a solid okay. On a positive note, the servers are very friendly.","i went to this restaurant once before and had an enjoyable experience. i realized that most of the experience consisted of alcoholic beverages, so this may have clouded my judgement. at the time, the restaurant also didn't have very many people. tonight most restaurants were crowded, so we decided to come here. i ordered a grilled salmon plate, and it was okay. i love salmon, but left wishing for more flavor. most of the vegetables were onions, which i thought was a bit odd. even the fried rice was bland. this restaurant has a tepan section, so i was anticipating flavorful rice. i would give this restaurant a solid okay. on a positive note, the servers are very friendly.","joy, realization, approval","[INST] A customer left us a 2-star review: 'i went to this restaurant once before and had an enjoyable experience. i realized that most of the experience consisted of alcoholic beverages, so this may have clouded my judgement. at the time, the restaurant also didn't have very many people. tonight most restaurants were crowded, so we decided to come here. i ordered a grilled salmon plate, and it was okay. i love salmon, but left wishing for more flavor. most of the vegetables were onions, which i thought was a bit odd. even the fried rice was bland. this restaurant has a tepan section, so i was anticipating flavorful rice. i would give this restaurant a solid okay. on a positive note, the servers are very friendly.' The customer feels joy, realization, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i went to this restaurant once before and had an enjoyable experience. i realized that most of the experience consisted of alcoholic beverages, so this may have clouded my judgement. at the time, the restaurant also didn't have very many people. tonight most restaurants were crowded, so we decided to come here. i ordered a grilled salmon plate, and it was okay. i love salmon, but left wishing for more flavor. most of the vegetables were onions, which i thought was a bit odd. even the fried rice was bland. this restaurant has a tepan section, so i was anticipating flavorful rice. i would give this restaurant a solid okay. on a positive note, the servers are very friendly.' The customer feels joy, realization, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Enhance the flavor profile of dishes, particularly the grilled salmon and fried rice, to meet the customer's expectations for more flavor.
2. Diversify the vegetable options served with the salmon plate to provide a more balanced and interesting side dish.
3. Improve the seasoning of the tepan section dishes, focusing on creating flavorful rice.
4. Consider offering non-alcoholic beverage options to cater to customers who may not be drinking alcohol.
5. Maintain the friendly and attentive service provided by your staff to ensure a positive overall dining experience."
2,"I went here with a couple of friends a while ago and honestly everything was mediocre at best. For the price, quality, and quantity there's a similar restaurant nearby that's way better. The service wasn't bad, and the presentation was typical. Just nothing special. I have no specific complaints, but nothing to brag about or remember, either.","i went here with a couple of friends a while ago and honestly everything was mediocre at best. for the price, quality, and quantity there's a similar restaurant nearby that's way better. the service wasn't bad, and the presentation was typical. just nothing special. i have no specific complaints, but nothing to brag about or remember, either.","neutral, disappointment, disapproval","[INST] A customer left us a 2-star review: 'i went here with a couple of friends a while ago and honestly everything was mediocre at best. for the price, quality, and quantity there's a similar restaurant nearby that's way better. the service wasn't bad, and the presentation was typical. just nothing special. i have no specific complaints, but nothing to brag about or remember, either.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i went here with a couple of friends a while ago and honestly everything was mediocre at best. for the price, quality, and quantity there's a similar restaurant nearby that's way better. the service wasn't bad, and the presentation was typical. just nothing special. i have no specific complaints, but nothing to brag about or remember, either.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially win them back, consider the following steps:

1. Acknowledge their feedback: Respond to the review, thank them for their feedback, and express your appreciation for their visit.

2. Offer a solution: Invite them to return for a complimentary meal or a discount on their next visit to try some new menu items and see if their experience improves.

3. Enhance the quality and variety of your offerings: Investigate the competitor they mentioned and see if there are any aspects of their service or menu that you can emulate or improve upon."
2,"Lifeless extra crispy wings and what must have been yesterdays leftover thighs and drumsticks in original, served at 10:30am. Its obvious KFC is Yum brand's red headed stepchild these days. . Seriously I've seen high school dissection projects with more appeal than those tortured nephilim inspired drumsticks, does the FDA actually approve this stuff for sale to people?\n\nThe colonel must be turning over faster than his bastardized legacy products, if you don't want an overprocessed pressed chicken patty between two lifeless bread buns you're in the wrong place, cause the chicken with bones in it isn't what KFC cares about these days. As authentic as that small government party that doesn't want anyone protesting their never ending government enforced cronyism.","lifeless extra crispy wings and what must have been yesterdays leftover thighs and drumsticks in original, served at 10 30am. its obvious kfc is yum brand's red headed stepchild these days. . seriously i've seen high school dissection projects with more appeal than those tortured nephilim inspired drumsticks, does the fda actually approve this stuff for sale to people? n nthe colonel must be turning over faster than his bastardized legacy products, if you don't want an overprocessed pressed chicken patty between two lifeless bread buns you're in the wrong place, cause the chicken with bones in it isn't what kfc cares about these days. as authentic as that small government party that doesn't want anyone protesting their never ending government enforced cronyism.","neutral, disapproval, confusion","[INST] A customer left us a 2-star review: 'lifeless extra crispy wings and what must have been yesterdays leftover thighs and drumsticks in original, served at 10 30am. its obvious kfc is yum brand's red headed stepchild these days. . seriously i've seen high school dissection projects with more appeal than those tortured nephilim inspired drumsticks, does the fda actually approve this stuff for sale to people? n nthe colonel must be turning over faster than his bastardized legacy products, if you don't want an overprocessed pressed chicken patty between two lifeless bread buns you're in the wrong place, cause the chicken with bones in it isn't what kfc cares about these days. as authentic as that small government party that doesn't want anyone protesting their never ending government enforced cronyism.' The customer feels neutral, disapproval, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'lifeless extra crispy wings and what must have been yesterdays leftover thighs and drumsticks in original, served at 10 30am. its obvious kfc is yum brand's red headed stepchild these days. . seriously i've seen high school dissection projects with more appeal than those tortured nephilim inspired drumsticks, does the fda actually approve this stuff for sale to people? n nthe colonel must be turning over faster than his bastardized legacy products, if you don't want an overprocessed pressed chicken patty between two lifeless bread buns you're in the wrong place, cause the chicken with bones in it isn't what kfc cares about these days. as authentic as that small government party that doesn't want anyone protesting their never ending government enforced cronyism.' The customer feels neutral, disapproval, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the customer's concerns: Respond to the review by acknowledging their dissatisfaction with the quality of the food they received. Apologize for their negative experience and express regret that their meal did not meet their expectations.

2. Investigate the issue: Look into the specific order to determine if there was an issue with the preparation or quality of the food. If there was a problem, take steps to address it and prevent it from happening again.

3. Offer a solution: Offer the customer a solution, such as a refund, replacement meal, or discount on their next visit."
2,"Outline: Very slow service, iffy food.\n\nOk, I gave it 4 tries. This time it really did it. \n\nI would give three stars for food. Here is why: I don't think it's anything great, but it's not too bad either. Although yesterday my husband refused to finish any of the dishes and my 3 year old is literally throwing up as I write this. Last night he had fried rice and soup (she hadn't eaten anything else for dinner - very slim chance of a coincidence).\n\nAll four times I've been there, it takes 40 minutes to an hour + to get done. And we are usually \""fast\"" eaters. We sit down, we know what we want, we eat, and we're out. We go out every day and don't have time to sit around and talk like some people do.\n\nOk, I can understand that also, but when it takes 10 minutes between asking for a check and actually getting one there is something wrong here. My husband had already left by then as my 3 year old had enough of sitting there that long. Good thing I paid with cash or I wouldn't be able to wait for another 10 minutes for them to run a card.\n\nAs much as I want to like it, I can't, and I won't be going back.","outline very slow service, iffy food. n nok, i gave it 4 tries. this time it really did it. n ni would give three stars for food. here is why i don't think it's anything great, but it's not too bad either. although yesterday my husband refused to finish any of the dishes and my 3 year old is literally throwing up as i write this. last night he had fried rice and soup she hadn't eaten anything else for dinner very slim chance of a coincidence . n nall four times i've been there, it takes 40 minutes to an hour to get done. and we are usually fast eaters. we sit down, we know what we want, we eat, and we're out. we go out every day and don't have time to sit around and talk like some people do. n nok, i can understand that also, but when it takes 10 minutes between asking for a check and actually getting one there is something wrong here. my husband had already left by then as my 3 year old had enough of sitting there that long. good thing i paid with cash or i wouldn't be able to wait for another 10 minutes for them to run a card. n nas much as i want to like it, i can't, and i won't be going back.","neutral, disapproval, approval","[INST] A customer left us a 2-star review: 'outline very slow service, iffy food. n nok, i gave it 4 tries. this time it really did it. n ni would give three stars for food. here is why i don't think it's anything great, but it's not too bad either. although yesterday my husband refused to finish any of the dishes and my 3 year old is literally throwing up as i write this. last night he had fried rice and soup she hadn't eaten anything else for dinner very slim chance of a coincidence . n nall four times i've been there, it takes 40 minutes to an hour to get done. and we are usually fast eaters. we sit down, we know what we want, we eat, and we're out. we go out every day and don't have time to sit around and talk like some people do. n nok, i can understand that also, but when it takes 10 minutes between asking for a check and actually getting one there is something wrong here. my husband had already left by then as my 3 year old had enough of sitting there that long. good thing i paid with cash or i wouldn't be able to wait for another 10 minutes for them to run a card. n nas much as i want to like it, i can't, and i won't be going back.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'outline very slow service, iffy food. n nok, i gave it 4 tries. this time it really did it. n ni would give three stars for food. here is why i don't think it's anything great, but it's not too bad either. although yesterday my husband refused to finish any of the dishes and my 3 year old is literally throwing up as i write this. last night he had fried rice and soup she hadn't eaten anything else for dinner very slim chance of a coincidence . n nall four times i've been there, it takes 40 minutes to an hour to get done. and we are usually fast eaters. we sit down, we know what we want, we eat, and we're out. we go out every day and don't have time to sit around and talk like some people do. n nok, i can understand that also, but when it takes 10 minutes between asking for a check and actually getting one there is something wrong here. my husband had already left by then as my 3 year old had enough of sitting there that long. good thing i paid with cash or i wouldn't be able to wait for another 10 minutes for them to run a card. n nas much as i want to like it, i can't, and i won't be going back.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Speed up service: Reduce the waiting time between ordering and receiving food, as well as between asking for the check and receiving it. This can be achieved by optimizing kitchen workflow, training staff to work efficiently, and improving communication between kitchen and waitstaff.

2. Food quality and safety: Investigate the issue with the fried rice and soup that caused the 3-year-old to become ill. This may involve reviewing food preparation procedures, sourcing, and storage to ensure food safety and quality."
2,"I stopped in here on my way to Cali hoping for something gluten free before my flight. It was pretty busy and only a couple overly stressed servers. It has a long bar, naturally as its Vegas, and then lots of little crammed in tables in booths with barely any room. \n\nMy server was nice enough to point out a few things she thought I could have. There wasn't a lot of confidence as to what was and wasn't gluten free. She asked the kitchen if I could have the nachos. They said yes but in retrospect I probably should have been more careful cause I could hear there was a pretty significant language barrier. \n\nSo I did go with the nachos which were pretty good. Chicken and a cilantro sauce along with the nacho cheese and jalape\u00f1os. There was a pretty good sized portion and I took some in a box with me for later. I never did end up feeling sick so I think the nachos are a safe bet here.\n\nOther notes, I did hear another customer complain of dirty silverware, mine was ok. Food came out in good time but not a lot of server attention in regards to filling water glasses or getting you anything else you might need. Price was pretty average for airport food. \n\nOverall, it's ok. I may try something different next time I'm in the airport.","i stopped in here on my way to cali hoping for something gluten free before my flight. it was pretty busy and only a couple overly stressed servers. it has a long bar, naturally as its vegas, and then lots of little crammed in tables in booths with barely any room. n nmy server was nice enough to point out a few things she thought i could have. there wasn't a lot of confidence as to what was and wasn't gluten free. she asked the kitchen if i could have the nachos. they said yes but in retrospect i probably should have been more careful cause i could hear there was a pretty significant language barrier. n nso i did go with the nachos which were pretty good. chicken and a cilantro sauce along with the nacho cheese and jalape u00f1os. there was a pretty good sized portion and i took some in a box with me for later. i never did end up feeling sick so i think the nachos are a safe bet here. n nother notes, i did hear another customer complain of dirty silverware, mine was ok. food came out in good time but not a lot of server attention in regards to filling water glasses or getting you anything else you might need. price was pretty average for airport food. n noverall, it's ok. i may try something different next time i'm in the airport.","neutral, optimism, approval","[INST] A customer left us a 2-star review: 'i stopped in here on my way to cali hoping for something gluten free before my flight. it was pretty busy and only a couple overly stressed servers. it has a long bar, naturally as its vegas, and then lots of little crammed in tables in booths with barely any room. n nmy server was nice enough to point out a few things she thought i could have. there wasn't a lot of confidence as to what was and wasn't gluten free. she asked the kitchen if i could have the nachos. they said yes but in retrospect i probably should have been more careful cause i could hear there was a pretty significant language barrier. n nso i did go with the nachos which were pretty good. chicken and a cilantro sauce along with the nacho cheese and jalape u00f1os. there was a pretty good sized portion and i took some in a box with me for later. i never did end up feeling sick so i think the nachos are a safe bet here. n nother notes, i did hear another customer complain of dirty silverware, mine was ok. food came out in good time but not a lot of server attention in regards to filling water glasses or getting you anything else you might need. price was pretty average for airport food. n noverall, it's ok. i may try something different next time i'm in the airport.' The customer feels neutral, optimism, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i stopped in here on my way to cali hoping for something gluten free before my flight. it was pretty busy and only a couple overly stressed servers. it has a long bar, naturally as its vegas, and then lots of little crammed in tables in booths with barely any room. n nmy server was nice enough to point out a few things she thought i could have. there wasn't a lot of confidence as to what was and wasn't gluten free. she asked the kitchen if i could have the nachos. they said yes but in retrospect i probably should have been more careful cause i could hear there was a pretty significant language barrier. n nso i did go with the nachos which were pretty good. chicken and a cilantro sauce along with the nacho cheese and jalape u00f1os. there was a pretty good sized portion and i took some in a box with me for later. i never did end up feeling sick so i think the nachos are a safe bet here. n nother notes, i did hear another customer complain of dirty silverware, mine was ok. food came out in good time but not a lot of server attention in regards to filling water glasses or getting you anything else you might need. price was pretty average for airport food. n noverall, it's ok. i may try something different next time i'm in the airport.' The customer feels neutral, optimism, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Training: Provide comprehensive training to staff on identifying and serving gluten-free options, ensuring they have confidence in their recommendations.

2. Communication: Improve communication with the kitchen staff to minimize language barriers and ensure accurate information is provided to customers.

3. Attention to Detail: Pay closer attention to customer needs, such as refilling water glasses and addressing any additional requests in a timely manner.

4. Cleanliness: Enhance cleanliness standards, particularly with regards to silverware, to maintain a high level of hygiene."
2,"Tasteless this visit for the lunch menu. Had to soak the tacos with sour cream, salsa, salt, and pepper. They were still lacking taste. Hopefully it was just the cook. Won't consider coming back anytime soon.","tasteless this visit for the lunch menu. had to soak the tacos with sour cream, salsa, salt, and pepper. they were still lacking taste. hopefully it was just the cook. won't consider coming back anytime soon.","optimism, neutral, desire","[INST] A customer left us a 2-star review: 'tasteless this visit for the lunch menu. had to soak the tacos with sour cream, salsa, salt, and pepper. they were still lacking taste. hopefully it was just the cook. won't consider coming back anytime soon.' The customer feels optimism, neutral, desire. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'tasteless this visit for the lunch menu. had to soak the tacos with sour cream, salsa, salt, and pepper. they were still lacking taste. hopefully it was just the cook. won't consider coming back anytime soon.' The customer feels optimism, neutral, desire. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the taste of our lunch menu items, particularly the tacos. This could involve adjusting seasonings, improving the quality of ingredients, or ensuring consistency in cooking. Additionally, we could offer complimentary taster portions to allow customers to sample dishes before ordering, or provide more flavor options for customization. Lastly, addressing the issue promptly and sincerely, acknowledging their feedback, and offering a future discount or complimentary item may help restore their confidence in our establishment."
2,"I've tried this place twice now.  The first time, I really loved their calamari appetizer.  The rest of the dinner a seafood pasta was just okay.  The second time, I ordered a chicken breast with asparagus in a cream sauce (alfredo) with a side of  Italian wedding soup.  The cream sauce was so bland that I had to dress it up with condiments on the table.  The soup was a big disappointment as well no flavor and too much orzo and not enough broth.  My husband had the lasagna and found it cheesy with very little meat.  With all the great reviews, I was willing to give it another try, but the price is not enough for me to try it a third.","i've tried this place twice now. the first time, i really loved their calamari appetizer. the rest of the dinner a seafood pasta was just okay. the second time, i ordered a chicken breast with asparagus in a cream sauce alfredo with a side of italian wedding soup. the cream sauce was so bland that i had to dress it up with condiments on the table. the soup was a big disappointment as well no flavor and too much orzo and not enough broth. my husband had the lasagna and found it cheesy with very little meat. with all the great reviews, i was willing to give it another try, but the price is not enough for me to try it a third.","disappointment, love, disapproval","[INST] A customer left us a 2-star review: 'i've tried this place twice now. the first time, i really loved their calamari appetizer. the rest of the dinner a seafood pasta was just okay. the second time, i ordered a chicken breast with asparagus in a cream sauce alfredo with a side of italian wedding soup. the cream sauce was so bland that i had to dress it up with condiments on the table. the soup was a big disappointment as well no flavor and too much orzo and not enough broth. my husband had the lasagna and found it cheesy with very little meat. with all the great reviews, i was willing to give it another try, but the price is not enough for me to try it a third.' The customer feels disappointment, love, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i've tried this place twice now. the first time, i really loved their calamari appetizer. the rest of the dinner a seafood pasta was just okay. the second time, i ordered a chicken breast with asparagus in a cream sauce alfredo with a side of italian wedding soup. the cream sauce was so bland that i had to dress it up with condiments on the table. the soup was a big disappointment as well no flavor and too much orzo and not enough broth. my husband had the lasagna and found it cheesy with very little meat. with all the great reviews, i was willing to give it another try, but the price is not enough for me to try it a third.' The customer feels disappointment, love, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistency: Ensure that the quality of dishes is consistent across all visits. This includes the calamari, which the customer enjoyed on their first visit but found other dishes less satisfying.

2. Taste and Seasoning: Pay close attention to the seasoning and flavor profiles of dishes, particularly the cream sauce Alfredo and the Italian wedding soup, which the customer found bland. Consider seeking feedback from staff or hiring a professional chef to review and improve recipes.

3. Portion Size: The customer mentioned that the lasagna had too much cheese and little meat."
2,"Had fried tofu, fried pork, peanut butter dumplings and eggplant. The fried foods were dry and tough. Pretty much every dish here can be found in a much better version elsewhere in Montreal. Only try this if you're desperate for Chinese. (The pickings are admittedly slim in this neighbourhood.)","had fried tofu, fried pork, peanut butter dumplings and eggplant. the fried foods were dry and tough. pretty much every dish here can be found in a much better version elsewhere in montreal. only try this if you're desperate for chinese. the pickings are admittedly slim in this neighbourhood.","neutral, approval, disapproval","[INST] A customer left us a 2-star review: 'had fried tofu, fried pork, peanut butter dumplings and eggplant. the fried foods were dry and tough. pretty much every dish here can be found in a much better version elsewhere in montreal. only try this if you're desperate for chinese. the pickings are admittedly slim in this neighbourhood.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'had fried tofu, fried pork, peanut butter dumplings and eggplant. the fried foods were dry and tough. pretty much every dish here can be found in a much better version elsewhere in montreal. only try this if you're desperate for chinese. the pickings are admittedly slim in this neighbourhood.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the quality and consistency of our fried dishes, particularly the tofu and pork. We could consider adjusting our cooking methods to ensure they are not dry and tough. Additionally, we could explore offering a more diverse menu that sets us apart from other Chinese restaurants in the neighborhood, potentially including dishes that are unique to our establishment. Lastly, we could strive for better presentation of our dishes to enhance the overall dining experience."
2,"I am not a big fan of Las Vegas shows because they do not interest me.  Mystere is the first cirque du soleil show I've been to and that's only because my gf took me here for my birthday. After watching the show I had a real conundrum about writing a review for this show because cirque fan boys can construe my opinion controversial. \n\nLas Vegas is a town for people to come to spend money to get entertained, so my review will primarily focus on the value proposition of the ciruqe shows. Is this show worth spending $100-150 for 90 minutes? No. There isn't any unique acrobatic material in this show that isn't available on the Internet or on tv shows like America's got talent. The filler part before the next act of the show is being prepared is really not that funny.  I will not go into details about the show since it my spoil the show for some. I think I can get more entertainment out at a movie theater for $10. \n\nI honestly think that ciruqe shows are a scam created by casino industry to get more money out of people's pockets.","i am not a big fan of las vegas shows because they do not interest me. mystere is the first cirque du soleil show i've been to and that's only because my gf took me here for my birthday. after watching the show i had a real conundrum about writing a review for this show because cirque fan boys can construe my opinion controversial. n nlas vegas is a town for people to come to spend money to get entertained, so my review will primarily focus on the value proposition of the ciruqe shows. is this show worth spending 100 150 for 90 minutes? no. there isn't any unique acrobatic material in this show that isn't available on the internet or on tv shows like america's got talent. the filler part before the next act of the show is being prepared is really not that funny. i will not go into details about the show since it my spoil the show for some. i think i can get more entertainment out at a movie theater for 10. n ni honestly think that ciruqe shows are a scam created by casino industry to get more money out of people's pockets.","disapproval, confusion, neutral","[INST] A customer left us a 2-star review: 'i am not a big fan of las vegas shows because they do not interest me. mystere is the first cirque du soleil show i've been to and that's only because my gf took me here for my birthday. after watching the show i had a real conundrum about writing a review for this show because cirque fan boys can construe my opinion controversial. n nlas vegas is a town for people to come to spend money to get entertained, so my review will primarily focus on the value proposition of the ciruqe shows. is this show worth spending 100 150 for 90 minutes? no. there isn't any unique acrobatic material in this show that isn't available on the internet or on tv shows like america's got talent. the filler part before the next act of the show is being prepared is really not that funny. i will not go into details about the show since it my spoil the show for some. i think i can get more entertainment out at a movie theater for 10. n ni honestly think that ciruqe shows are a scam created by casino industry to get more money out of people's pockets.' The customer feels disapproval, confusion, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i am not a big fan of las vegas shows because they do not interest me. mystere is the first cirque du soleil show i've been to and that's only because my gf took me here for my birthday. after watching the show i had a real conundrum about writing a review for this show because cirque fan boys can construe my opinion controversial. n nlas vegas is a town for people to come to spend money to get entertained, so my review will primarily focus on the value proposition of the ciruqe shows. is this show worth spending 100 150 for 90 minutes? no. there isn't any unique acrobatic material in this show that isn't available on the internet or on tv shows like america's got talent. the filler part before the next act of the show is being prepared is really not that funny. i will not go into details about the show since it my spoil the show for some. i think i can get more entertainment out at a movie theater for 10. n ni honestly think that ciruqe shows are a scam created by casino industry to get more money out of people's pockets.' The customer feels disapproval, confusion, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Offer a more diverse range of shows to cater to a wider audience, including those less interested in traditional circus-style performances.
2. Enhance the value proposition by providing competitive pricing or special offers, such as discounts for repeat customers or group bookings.
3. Improve the pre-show and intermission entertainment to make it more engaging and less filler-like.
4. Highlight the unique aspects of Mystere, emphasizing the originality and exclusivity of the acrobatic acts that cannot be found on television or other platforms."
2,"I tried this takeaway for the first time last Monday. I had the Kung Po chicken, but won't be having it again. The chicken was breaded, and the sauce was sticky like a sweet and sour sauce, definitely not authentic Chinese that I was hoping for and it costs more than I expected.  :( Head to takeaway shops on Leith Walk instead.","i tried this takeaway for the first time last monday. i had the kung po chicken, but won't be having it again. the chicken was breaded, and the sauce was sticky like a sweet and sour sauce, definitely not authentic chinese that i was hoping for and it costs more than i expected. head to takeaway shops on leith walk instead.","neutral, disappointment, disapproval","[INST] A customer left us a 2-star review: 'i tried this takeaway for the first time last monday. i had the kung po chicken, but won't be having it again. the chicken was breaded, and the sauce was sticky like a sweet and sour sauce, definitely not authentic chinese that i was hoping for and it costs more than i expected. head to takeaway shops on leith walk instead.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i tried this takeaway for the first time last monday. i had the kung po chicken, but won't be having it again. the chicken was breaded, and the sauce was sticky like a sweet and sour sauce, definitely not authentic chinese that i was hoping for and it costs more than i expected. head to takeaway shops on leith walk instead.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can consider the following steps:

1. Authenticity: Research and implement authentic Chinese recipes for dishes like Kung Po Chicken, ensuring the taste and presentation align with traditional Chinese cuisine.

2. Breading: Reduce the amount of breading on the chicken to make it less noticeable and more in line with a traditional Chinese dish.

3. Sauce: Adjust the sauce recipe to be less sweet and more savory, aiming for a balance that better suits customer preferences.

4. Cost: Review the pricing of our Kung Po Chicken dish to ensure it is competitive with other takeaway shops in the Leith Walk area."
2,So after the billet bar finally closed Bar 350 popped up and I hoped they would get away from the wannabe biker bar that billet was and the wannabe crowd that always hung out there.  Unfortunately my hopes are not going to come true.  Inside not much has changed and the crowd is still the same as well from what I saw on Sunday.  I hope this changes eventually cause it's a great location right across from RnR and the prices for drinks are cheap.,so after the billet bar finally closed bar 350 popped up and i hoped they would get away from the wannabe biker bar that billet was and the wannabe crowd that always hung out there. unfortunately my hopes are not going to come true. inside not much has changed and the crowd is still the same as well from what i saw on sunday. i hope this changes eventually cause it's a great location right across from rnr and the prices for drinks are cheap.,"optimism, disappointment, disapproval","[INST] A customer left us a 2-star review: 'so after the billet bar finally closed bar 350 popped up and i hoped they would get away from the wannabe biker bar that billet was and the wannabe crowd that always hung out there. unfortunately my hopes are not going to come true. inside not much has changed and the crowd is still the same as well from what i saw on sunday. i hope this changes eventually cause it's a great location right across from rnr and the prices for drinks are cheap.' The customer feels optimism, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'so after the billet bar finally closed bar 350 popped up and i hoped they would get away from the wannabe biker bar that billet was and the wannabe crowd that always hung out there. unfortunately my hopes are not going to come true. inside not much has changed and the crowd is still the same as well from what i saw on sunday. i hope this changes eventually cause it's a great location right across from rnr and the prices for drinks are cheap.' The customer feels optimism, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Ambiance: Address the customer's concerns about the bar's atmosphere by making efforts to create a more welcoming and inclusive environment. This could involve updating the decor, playing a more diverse selection of music, and encouraging a more diverse clientele.

2. Crowd: Encourage a more diverse crowd by implementing strategies such as hosting events that attract a wider demographic, offering promotions or discounts to attract new customers, and actively promoting the bar to a broader audience.

3. Service: Ensure that all staff members are trained to provide excellent customer service, including being attentive, friendly, and professional."
2,"Not at all what was expected. The website leads you to believe bit is a gourmet bakery and breakfast place, when in reality it is a run of the mill mediocre sandwich shop.","not at all what was expected. the website leads you to believe bit is a gourmet bakery and breakfast place, when in reality it is a run of the mill mediocre sandwich shop.","disappointment, disapproval, neutral","[INST] A customer left us a 2-star review: 'not at all what was expected. the website leads you to believe bit is a gourmet bakery and breakfast place, when in reality it is a run of the mill mediocre sandwich shop.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'not at all what was expected. the website leads you to believe bit is a gourmet bakery and breakfast place, when in reality it is a run of the mill mediocre sandwich shop.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we could consider the following steps:

1. Clarify the nature of our establishment: Update our website and marketing materials to more accurately reflect the type of food we offer, emphasizing our unique gourmet bakery and breakfast items while also highlighting our sandwich options.

2. Enhance the presentation of our food: Improve the visual appeal of our dishes, making them more enticing and in line with the expectations set by our branding.

3. Train staff on product knowledge: Ensure that our staff are well-versed in the menu items, so they can effectively communicate the quality and uniqueness of our offerings to customers."
2,"I had some pretty high expectations for this buffet and i was disappointed. For the price 30 per person on a weekday and considering this buffets' location i expect better. The food was just OK. Some of the highlights I had were the already pealed shrimp, prime rib and some of the pasta's. Some of the low lights, the Chinese food, the sushi and the desserts. Chinese food was crap, the sushi was sub par although there was a large selection. The dessert stations looked nice but the food itself wasn't good. And now for the BIGGEST low light. The crab legs. I had some high expectations for them, including love when i saw that they were already cracked open and all you needed was your fork so that you could just remove the meat and eat. The problem....they were frozen solid. I took two legs and let them rest a few mins figuring they would thaw out and be ok...they were too far gone frozen. Honestly just crappy. I was very disappointed with the whole thing especially for the place and the price.","i had some pretty high expectations for this buffet and i was disappointed. for the price 30 per person on a weekday and considering this buffets' location i expect better. the food was just ok. some of the highlights i had were the already pealed shrimp, prime rib and some of the pasta's. some of the low lights, the chinese food, the sushi and the desserts. chinese food was crap, the sushi was sub par although there was a large selection. the dessert stations looked nice but the food itself wasn't good. and now for the biggest low light. the crab legs. i had some high expectations for them, including love when i saw that they were already cracked open and all you needed was your fork so that you could just remove the meat and eat. the problem....they were frozen solid. i took two legs and let them rest a few mins figuring they would thaw out and be ok...they were too far gone frozen. honestly just crappy. i was very disappointed with the whole thing especially for the place and the price.","disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'i had some pretty high expectations for this buffet and i was disappointed. for the price 30 per person on a weekday and considering this buffets' location i expect better. the food was just ok. some of the highlights i had were the already pealed shrimp, prime rib and some of the pasta's. some of the low lights, the chinese food, the sushi and the desserts. chinese food was crap, the sushi was sub par although there was a large selection. the dessert stations looked nice but the food itself wasn't good. and now for the biggest low light. the crab legs. i had some high expectations for them, including love when i saw that they were already cracked open and all you needed was your fork so that you could just remove the meat and eat. the problem....they were frozen solid. i took two legs and let them rest a few mins figuring they would thaw out and be ok...they were too far gone frozen. honestly just crappy. i was very disappointed with the whole thing especially for the place and the price.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i had some pretty high expectations for this buffet and i was disappointed. for the price 30 per person on a weekday and considering this buffets' location i expect better. the food was just ok. some of the highlights i had were the already pealed shrimp, prime rib and some of the pasta's. some of the low lights, the chinese food, the sushi and the desserts. chinese food was crap, the sushi was sub par although there was a large selection. the dessert stations looked nice but the food itself wasn't good. and now for the biggest low light. the crab legs. i had some high expectations for them, including love when i saw that they were already cracked open and all you needed was your fork so that you could just remove the meat and eat. the problem....they were frozen solid. i took two legs and let them rest a few mins figuring they would thaw out and be ok...they were too far gone frozen. honestly just crappy. i was very disappointed with the whole thing especially for the place and the price.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of food: Enhance the quality of the Chinese food, sushi, and desserts, particularly the Chinese food and sushi, as they were specifically mentioned as disappointing.

2. Food preparation: Ensure that the crab legs are properly thawed and cooked before serving, as they were found to be frozen solid.

3. Value for money: Review the pricing strategy, especially for weekday buffets, to ensure it is competitive and justifies the quality of food offered."
2,"Expensive for what you get.  We had a 2 for 1 voucher for the gondola ride, because we were staying at the Venetian Hotel.  I don't know that we would have done it otherwise.  We went first thing in the morning and got 3 tickets. We were told by the woman that our time was 12:30.  We thought that was a long time since it was 10-something, so we wandered over to the Palazzo to waste some time.  When we got to the line at 12:15pm, we gave them our tickets and they said we were late.  The tickets said 11:30am.  The woman had told me 12:30pm repeatedly.  At least the people in line honored our tickets, but I was NOT impressed.  We watched the other groups get in their boats (4 people max) and realized that the gondola drivers are drastically different.  Some sing, some suck.  We were hoping to get a really friendly singing one. Yes, they are all supposed to sing, but some are light years better than others.  We were unlucky.  Our gondola driver was unfriendly and grumpy.  He sang one song poorly.  \n\nIt's a cool idea.  We did our ride inside.  If I were you, I'd do the outside one and hope for a better driver.  \n\nMaybe just watch from the sidelines and save up for the real thing in Italy?","expensive for what you get. we had a 2 for 1 voucher for the gondola ride, because we were staying at the venetian hotel. i don't know that we would have done it otherwise. we went first thing in the morning and got 3 tickets. we were told by the woman that our time was 12 30. we thought that was a long time since it was 10 something, so we wandered over to the palazzo to waste some time. when we got to the line at 12 15pm, we gave them our tickets and they said we were late. the tickets said 11 30am. the woman had told me 12 30pm repeatedly. at least the people in line honored our tickets, but i was not impressed. we watched the other groups get in their boats 4 people max and realized that the gondola drivers are drastically different. some sing, some suck. we were hoping to get a really friendly singing one. yes, they are all supposed to sing, but some are light years better than others. we were unlucky. our gondola driver was unfriendly and grumpy. he sang one song poorly. n nit's a cool idea. we did our ride inside. if i were you, i'd do the outside one and hope for a better driver. n nmaybe just watch from the sidelines and save up for the real thing in italy?","neutral, confusion, realization","[INST] A customer left us a 2-star review: 'expensive for what you get. we had a 2 for 1 voucher for the gondola ride, because we were staying at the venetian hotel. i don't know that we would have done it otherwise. we went first thing in the morning and got 3 tickets. we were told by the woman that our time was 12 30. we thought that was a long time since it was 10 something, so we wandered over to the palazzo to waste some time. when we got to the line at 12 15pm, we gave them our tickets and they said we were late. the tickets said 11 30am. the woman had told me 12 30pm repeatedly. at least the people in line honored our tickets, but i was not impressed. we watched the other groups get in their boats 4 people max and realized that the gondola drivers are drastically different. some sing, some suck. we were hoping to get a really friendly singing one. yes, they are all supposed to sing, but some are light years better than others. we were unlucky. our gondola driver was unfriendly and grumpy. he sang one song poorly. n nit's a cool idea. we did our ride inside. if i were you, i'd do the outside one and hope for a better driver. n nmaybe just watch from the sidelines and save up for the real thing in italy?' The customer feels neutral, confusion, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'expensive for what you get. we had a 2 for 1 voucher for the gondola ride, because we were staying at the venetian hotel. i don't know that we would have done it otherwise. we went first thing in the morning and got 3 tickets. we were told by the woman that our time was 12 30. we thought that was a long time since it was 10 something, so we wandered over to the palazzo to waste some time. when we got to the line at 12 15pm, we gave them our tickets and they said we were late. the tickets said 11 30am. the woman had told me 12 30pm repeatedly. at least the people in line honored our tickets, but i was not impressed. we watched the other groups get in their boats 4 people max and realized that the gondola drivers are drastically different. some sing, some suck. we were hoping to get a really friendly singing one. yes, they are all supposed to sing, but some are light years better than others. we were unlucky. our gondola driver was unfriendly and grumpy. he sang one song poorly. n nit's a cool idea. we did our ride inside. if i were you, i'd do the outside one and hope for a better driver. n nmaybe just watch from the sidelines and save up for the real thing in italy?' The customer feels neutral, confusion, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following issues:

1. Clarify ticket times: Ensure that ticket times are accurate and communicated clearly to avoid confusion.

2. Improve staff training: Train staff to handle customer inquiries effectively and ensure they provide consistent and accurate information.

3. Enhance gondola driver performance: Provide additional training for gondola drivers to improve their singing abilities and overall demeanor.

4. Offer outdoor gondola rides: Offer more outdoor gondola rides to provide a more authentic experience and potentially attract customers who are willing to pay more for a better experience."
2,The only reason I keep going back here is because my kid is addicted to the smoothies.  The kitchen is not very clean and just looks gross. All of the food is microwaved pretty much so it isn't that good.  But it is a pretty cheap reward for my kids after her therapy on Friday's so that's ok. They do have a lot of specials on food and smoothies which is nice.,the only reason i keep going back here is because my kid is addicted to the smoothies. the kitchen is not very clean and just looks gross. all of the food is microwaved pretty much so it isn't that good. but it is a pretty cheap reward for my kids after her therapy on friday's so that's ok. they do have a lot of specials on food and smoothies which is nice.,"neutral, annoyance, disapproval","[INST] A customer left us a 2-star review: 'the only reason i keep going back here is because my kid is addicted to the smoothies. the kitchen is not very clean and just looks gross. all of the food is microwaved pretty much so it isn't that good. but it is a pretty cheap reward for my kids after her therapy on friday's so that's ok. they do have a lot of specials on food and smoothies which is nice.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the only reason i keep going back here is because my kid is addicted to the smoothies. the kitchen is not very clean and just looks gross. all of the food is microwaved pretty much so it isn't that good. but it is a pretty cheap reward for my kids after her therapy on friday's so that's ok. they do have a lot of specials on food and smoothies which is nice.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Cleanliness: Enhance the cleanliness of the kitchen and dining area to create a more inviting and hygienic environment.

2. Food Quality: Improve the quality of the food, particularly by reducing the use of microwaves and focusing on fresh, high-quality ingredients.

3. Communication: Consider informing customers about the preparation methods of their food, as some may appreciate knowing that their meals are freshly cooked rather than microwaved."
2,"Not sure about this place and its amazing reviews.  The service was slow and food came out cold.  We got a pizza and burger both came out super cold, it took so long that we didn't even send it back because we were starving.  Might do a retry but nothing was so amazing that made me want to go back.","not sure about this place and its amazing reviews. the service was slow and food came out cold. we got a pizza and burger both came out super cold, it took so long that we didn't even send it back because we were starving. might do a retry but nothing was so amazing that made me want to go back.","admiration, disappointment, disapproval","[INST] A customer left us a 2-star review: 'not sure about this place and its amazing reviews. the service was slow and food came out cold. we got a pizza and burger both came out super cold, it took so long that we didn't even send it back because we were starving. might do a retry but nothing was so amazing that made me want to go back.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'not sure about this place and its amazing reviews. the service was slow and food came out cold. we got a pizza and burger both came out super cold, it took so long that we didn't even send it back because we were starving. might do a retry but nothing was so amazing that made me want to go back.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Speed up service: Address the issue of slow service to ensure customers don't have to wait excessively for their orders.

2. Food temperature: Ensure that food is served hot and at the appropriate temperature to maintain quality and taste.

3. Communication: Improve communication with customers about order preparation times and any delays that may occur.

4. Follow-up: Reach out to the customer to apologize for their experience and offer a complimentary meal or discount on their next visit to encourage them to return."
2,"I should've written this review ages ago! For awhile I thought that this place was pretty good, but then I got a car wash over at Octopus on University. I then realized how good of a wash I should have been getting. Since then I haven't gone back. When Mermaid has a crazy deal, it's ok for the price. Otherwise I wouldn't recommend it. They just don't clean the interior as well as Octopus. Every employee I've dealt with is very, very nice though.","i should've written this review ages ago! for awhile i thought that this place was pretty good, but then i got a car wash over at octopus on university. i then realized how good of a wash i should have been getting. since then i haven't gone back. when mermaid has a crazy deal, it's ok for the price. otherwise i wouldn't recommend it. they just don't clean the interior as well as octopus. every employee i've dealt with is very, very nice though.","realization, disapproval, admiration","[INST] A customer left us a 2-star review: 'i should've written this review ages ago! for awhile i thought that this place was pretty good, but then i got a car wash over at octopus on university. i then realized how good of a wash i should have been getting. since then i haven't gone back. when mermaid has a crazy deal, it's ok for the price. otherwise i wouldn't recommend it. they just don't clean the interior as well as octopus. every employee i've dealt with is very, very nice though.' The customer feels realization, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i should've written this review ages ago! for awhile i thought that this place was pretty good, but then i got a car wash over at octopus on university. i then realized how good of a wash i should have been getting. since then i haven't gone back. when mermaid has a crazy deal, it's ok for the price. otherwise i wouldn't recommend it. they just don't clean the interior as well as octopus. every employee i've dealt with is very, very nice though.' The customer feels realization, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your car wash, consider focusing on the following areas:

1. Improve interior cleaning: The customer mentioned that the interior cleaning at Octopus on University is better than at your establishment. Investigate ways to enhance your interior cleaning process to match or surpass the competition.

2. Offer competitive pricing: The customer mentioned that they only return when there's a good deal at your car wash. Consider offering more frequent deals or competitive pricing to encourage repeat business.

3. Maintain a high level of customer service: The customer appreciated the friendly and nice employees they encountered. Continue to prioritize excellent customer service to create a positive experience for all customers."
2,"I have been back a couple of time and really need to downgrade my original review.  The service has been sketchy at best, and the last visit my son's chicken sandwich was basically inedible (I often think he is a bit too picky about how the food should be - but in this case, I completely agreed - it was over-breaded and over-cooked with scrawny chicken pieces - he went home and made something else to eat).","i have been back a couple of time and really need to downgrade my original review. the service has been sketchy at best, and the last visit my son's chicken sandwich was basically inedible i often think he is a bit too picky about how the food should be but in this case, i completely agreed it was over breaded and over cooked with scrawny chicken pieces he went home and made something else to eat .","approval, neutral, disappointment","[INST] A customer left us a 2-star review: 'i have been back a couple of time and really need to downgrade my original review. the service has been sketchy at best, and the last visit my son's chicken sandwich was basically inedible i often think he is a bit too picky about how the food should be but in this case, i completely agreed it was over breaded and over cooked with scrawny chicken pieces he went home and made something else to eat .' The customer feels approval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i have been back a couple of time and really need to downgrade my original review. the service has been sketchy at best, and the last visit my son's chicken sandwich was basically inedible i often think he is a bit too picky about how the food should be but in this case, i completely agreed it was over breaded and over cooked with scrawny chicken pieces he went home and made something else to eat .' The customer feels approval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistency in Service: Ensure that our service is reliable and consistent, regardless of the number of visits.

2. Food Quality: Improve the quality of the food, particularly the chicken sandwich, by addressing issues such as over-breading and undercooking. This could involve adjusting cooking times or recipes, or sourcing better quality ingredients.

3. Communication: Reach out to the customer to acknowledge their feedback and express our commitment to improving their experience in the future. Offer a complimentary meal or discount on their next visit as a gesture of goodwill."
2,"The decor and vibe are way classier than the Peoria location, however the service is a bit lacking. It's large, clean, and has indoor and outdoor seating, but it definitely is suited for the Old Town Scottsdale crowd. Their menu is pricier and more upscale than the Peoria location, as well.","the decor and vibe are way classier than the peoria location, however the service is a bit lacking. it's large, clean, and has indoor and outdoor seating, but it definitely is suited for the old town scottsdale crowd. their menu is pricier and more upscale than the peoria location, as well.","neutral, disapproval, disappointment","[INST] A customer left us a 2-star review: 'the decor and vibe are way classier than the peoria location, however the service is a bit lacking. it's large, clean, and has indoor and outdoor seating, but it definitely is suited for the old town scottsdale crowd. their menu is pricier and more upscale than the peoria location, as well.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the decor and vibe are way classier than the peoria location, however the service is a bit lacking. it's large, clean, and has indoor and outdoor seating, but it definitely is suited for the old town scottsdale crowd. their menu is pricier and more upscale than the peoria location, as well.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing our service quality in the following ways:

1. Staff Training: Ensure our staff is well-trained to provide exceptional customer service, understanding the importance of a welcoming and attentive demeanor.

2. Consistent Service: Strive for consistency in service across all locations, ensuring that the level of service matches the quality of the decor and vibe.

3. Personalized Attention: Encourage staff to engage with customers, asking for feedback, and addressing any concerns promptly and professionally."
2,"Not so much a liberal approach to reporting as a brainless attempt to convey \""news,\"" New Times has continued to disappoint and frustrate me on a weekly basis. So, why do I subject myself to the pain of this paper? Usually, only two things [garnering it the two stars]: Savage Love and the Night&Day. The former keeps me informed (and sometimes offers new ideas to keep that spark going ;) ) while the latter gives me something to plan on doing over the weekend. Honestly, it was N&D that turned me on to Cazwell. Some times the restaurant and movie reviews aren't painful. Otherwise, there is no worthwhile content in this paper. That, and I feel I've been duped by their fabricated stories a few too many times and you're wasting your time; you're not The Onion and are wasting our time if you think you are.\n\nWhile I consider myself left-of-center, New Times just dives off the deep end without its inflatable floatation devices. I'm not member of Sheriff Joe's fan club, but I don't view him as a serpentine demon. And while I admitted up front that the sex column piques my interest, the avalanche of provocative advertising is too much at times. I don't want to think my sushi has been in contact with a naked person, thank you very much.\n\nWhen we buy a house that has a little more property and I can start my garden, New Times will be part of that process. It will do wonders to keep the weeds at bay.","not so much a liberal approach to reporting as a brainless attempt to convey news, new times has continued to disappoint and frustrate me on a weekly basis. so, why do i subject myself to the pain of this paper? usually, only two things garnering it the two stars savage love and the night day. the former keeps me informed and sometimes offers new ideas to keep that spark going while the latter gives me something to plan on doing over the weekend. honestly, it was n d that turned me on to cazwell. some times the restaurant and movie reviews aren't painful. otherwise, there is no worthwhile content in this paper. that, and i feel i've been duped by their fabricated stories a few too many times and you're wasting your time you're not the onion and are wasting our time if you think you are. n nwhile i consider myself left of center, new times just dives off the deep end without its inflatable floatation devices. i'm not member of sheriff joe's fan club, but i don't view him as a serpentine demon. and while i admitted up front that the sex column piques my interest, the avalanche of provocative advertising is too much at times. i don't want to think my sushi has been in contact with a naked person, thank you very much. n nwhen we buy a house that has a little more property and i can start my garden, new times will be part of that process. it will do wonders to keep the weeds at bay.","disappointment, annoyance, neutral","[INST] A customer left us a 2-star review: 'not so much a liberal approach to reporting as a brainless attempt to convey news, new times has continued to disappoint and frustrate me on a weekly basis. so, why do i subject myself to the pain of this paper? usually, only two things garnering it the two stars savage love and the night day. the former keeps me informed and sometimes offers new ideas to keep that spark going while the latter gives me something to plan on doing over the weekend. honestly, it was n d that turned me on to cazwell. some times the restaurant and movie reviews aren't painful. otherwise, there is no worthwhile content in this paper. that, and i feel i've been duped by their fabricated stories a few too many times and you're wasting your time you're not the onion and are wasting our time if you think you are. n nwhile i consider myself left of center, new times just dives off the deep end without its inflatable floatation devices. i'm not member of sheriff joe's fan club, but i don't view him as a serpentine demon. and while i admitted up front that the sex column piques my interest, the avalanche of provocative advertising is too much at times. i don't want to think my sushi has been in contact with a naked person, thank you very much. n nwhen we buy a house that has a little more property and i can start my garden, new times will be part of that process. it will do wonders to keep the weeds at bay.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'not so much a liberal approach to reporting as a brainless attempt to convey news, new times has continued to disappoint and frustrate me on a weekly basis. so, why do i subject myself to the pain of this paper? usually, only two things garnering it the two stars savage love and the night day. the former keeps me informed and sometimes offers new ideas to keep that spark going while the latter gives me something to plan on doing over the weekend. honestly, it was n d that turned me on to cazwell. some times the restaurant and movie reviews aren't painful. otherwise, there is no worthwhile content in this paper. that, and i feel i've been duped by their fabricated stories a few too many times and you're wasting your time you're not the onion and are wasting our time if you think you are. n nwhile i consider myself left of center, new times just dives off the deep end without its inflatable floatation devices. i'm not member of sheriff joe's fan club, but i don't view him as a serpentine demon. and while i admitted up front that the sex column piques my interest, the avalanche of provocative advertising is too much at times. i don't want to think my sushi has been in contact with a naked person, thank you very much. n nwhen we buy a house that has a little more property and i can start my garden, new times will be part of that process. it will do wonders to keep the weeds at bay.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Improve news reporting: The customer feels that the news reporting lacks a liberal approach and is brainless. We could consider hiring more experienced journalists or providing more in-depth analysis of current events.

2. Reduce fabricated stories: The customer mentions feeling duped by fabricated stories. Ensuring fact-checking and accuracy in our reporting could help regain the customer's trust.

3. Balance provocative content: The customer finds the provocative advertising and sex column excessive. We could consider balancing these sections with more diverse content that appeals to a wider audience."
2,"Lackluster hotel that should have been torn down years ago. Stained carpets, long check in lines, tattered decor...\n\nThere are too many other places to stay in Vegas to justify staying at the LVH.","lackluster hotel that should have been torn down years ago. stained carpets, long check in lines, tattered decor... n nthere are too many other places to stay in vegas to justify staying at the lvh.","neutral, disappointment, annoyance","[INST] A customer left us a 2-star review: 'lackluster hotel that should have been torn down years ago. stained carpets, long check in lines, tattered decor... n nthere are too many other places to stay in vegas to justify staying at the lvh.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'lackluster hotel that should have been torn down years ago. stained carpets, long check in lines, tattered decor... n nthere are too many other places to stay in vegas to justify staying at the lvh.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at the LVH, we can focus on the following areas:

1. Cleanliness: Address the issue of stained carpets and ensure regular cleaning and maintenance.

2. Efficiency: Reduce check-in lines by implementing a more efficient system or increasing staff during peak hours.

3. Decor: Update the hotel's decor to a more modern and appealing standard.

4. Communication: Reach out to the customer to express our sincere apologies for their experience and offer a complimentary upgrade or service during their next stay to make up for their disappointment."
2,The food is decent.  Not bad not great. The service is poor. The teenagers at the front were brats and rolled her eyes when i made a simple request. I ordered a chicken dish and substituted the meat for tofu and they charged me $2+ Really?! Tofu is cheaper! This place is only close to my house. That's why I ate here. I've given this place a few shots but It's not good.,the food is decent. not bad not great. the service is poor. the teenagers at the front were brats and rolled her eyes when i made a simple request. i ordered a chicken dish and substituted the meat for tofu and they charged me 2 really?! tofu is cheaper! this place is only close to my house. that's why i ate here. i've given this place a few shots but it's not good.,"disappointment, disapproval, annoyance","[INST] A customer left us a 2-star review: 'the food is decent. not bad not great. the service is poor. the teenagers at the front were brats and rolled her eyes when i made a simple request. i ordered a chicken dish and substituted the meat for tofu and they charged me 2 really?! tofu is cheaper! this place is only close to my house. that's why i ate here. i've given this place a few shots but it's not good.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the food is decent. not bad not great. the service is poor. the teenagers at the front were brats and rolled her eyes when i made a simple request. i ordered a chicken dish and substituted the meat for tofu and they charged me 2 really?! tofu is cheaper! this place is only close to my house. that's why i ate here. i've given this place a few shots but it's not good.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Service Quality: Train our staff to provide friendly, attentive, and professional service. This includes responding to customer requests promptly and courteously, even for simple requests.

2. Clarify Pricing: Ensure that our menu clearly states the prices for different items and any additional charges for substitutions. This will help avoid confusion and disappointment.

3. Accommodate Dietary Requests: Be more accommodating towards dietary requests. If a customer requests a substitution, make sure to verify the price before serving to avoid any unexpected charges."
2,"My friend and I went here today after she has been raving about it for weeks.  Loved the interior and feel of the place and had high hopes.  I ordered the adovado benedict but was really disappointed.  The pork wasnt that spicy like it promised,  very little hollandaise, way too much pork and the english muffin was super burnt - it was so burnt I could smell it and see it through the dark adovado sauce.  I kind of wonder if they knew the sauce would cover it and were too lazy to re-toast another one.  Unfortunately the waiter didn't come back for a good twenty minutes so I just ate a little of the pork and eggs.  Nothing about this was good, probably because it was just a heaping pile of pork with way too much sauce and all the other flavors were accents.  \n\nI tried my friends \""Heidi Pasta\"", which was good but kind of bland.  Had potential though!  \n\nOverall, I think this place might be good and I just got a bad dish.  No, I got an absolutely disgusting dish.  Maybe it was the cook, maybe it was my taste... Who knows.  I was really pissed I paid $14 for like 5 bites though.  \n\nI wouldn't be back unless someone else is paying, I still have a bad taste in my mouth.  :-(","my friend and i went here today after she has been raving about it for weeks. loved the interior and feel of the place and had high hopes. i ordered the adovado benedict but was really disappointed. the pork wasnt that spicy like it promised, very little hollandaise, way too much pork and the english muffin was super burnt it was so burnt i could smell it and see it through the dark adovado sauce. i kind of wonder if they knew the sauce would cover it and were too lazy to re toast another one. unfortunately the waiter didn't come back for a good twenty minutes so i just ate a little of the pork and eggs. nothing about this was good, probably because it was just a heaping pile of pork with way too much sauce and all the other flavors were accents. n ni tried my friends heidi pasta , which was good but kind of bland. had potential though! n noverall, i think this place might be good and i just got a bad dish. no, i got an absolutely disgusting dish. maybe it was the cook, maybe it was my taste... who knows. i was really pissed i paid 14 for like 5 bites though. n ni wouldn't be back unless someone else is paying, i still have a bad taste in my mouth.","disappointment, love, disapproval","[INST] A customer left us a 2-star review: 'my friend and i went here today after she has been raving about it for weeks. loved the interior and feel of the place and had high hopes. i ordered the adovado benedict but was really disappointed. the pork wasnt that spicy like it promised, very little hollandaise, way too much pork and the english muffin was super burnt it was so burnt i could smell it and see it through the dark adovado sauce. i kind of wonder if they knew the sauce would cover it and were too lazy to re toast another one. unfortunately the waiter didn't come back for a good twenty minutes so i just ate a little of the pork and eggs. nothing about this was good, probably because it was just a heaping pile of pork with way too much sauce and all the other flavors were accents. n ni tried my friends heidi pasta , which was good but kind of bland. had potential though! n noverall, i think this place might be good and i just got a bad dish. no, i got an absolutely disgusting dish. maybe it was the cook, maybe it was my taste... who knows. i was really pissed i paid 14 for like 5 bites though. n ni wouldn't be back unless someone else is paying, i still have a bad taste in my mouth.' The customer feels disappointment, love, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'my friend and i went here today after she has been raving about it for weeks. loved the interior and feel of the place and had high hopes. i ordered the adovado benedict but was really disappointed. the pork wasnt that spicy like it promised, very little hollandaise, way too much pork and the english muffin was super burnt it was so burnt i could smell it and see it through the dark adovado sauce. i kind of wonder if they knew the sauce would cover it and were too lazy to re toast another one. unfortunately the waiter didn't come back for a good twenty minutes so i just ate a little of the pork and eggs. nothing about this was good, probably because it was just a heaping pile of pork with way too much sauce and all the other flavors were accents. n ni tried my friends heidi pasta , which was good but kind of bland. had potential though! n noverall, i think this place might be good and i just got a bad dish. no, i got an absolutely disgusting dish. maybe it was the cook, maybe it was my taste... who knows. i was really pissed i paid 14 for like 5 bites though. n ni wouldn't be back unless someone else is paying, i still have a bad taste in my mouth.' The customer feels disappointment, love, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the issue with the Adovado Benedict specifically:
   - Ensure the pork is spicy as promised, and adjust the recipe if necessary.
   - Improve the consistency of the hollandaise sauce, ensuring it is adequately portioned and not overpowered by the adovado sauce.
   - Monitor the English muffins more closely to prevent them from becoming burnt.
   - Consider offering a complimentary dish or discount for future visits to make up for the unsatisfactory experience."
2,"Food was ok not the best tasting Mexican food then again it is a fast food place. I had the carne asada fries, what made it edible for me was that it had sour cream which I like very much. Service was good, they got my order right.","food was ok not the best tasting mexican food then again it is a fast food place. i had the carne asada fries, what made it edible for me was that it had sour cream which i like very much. service was good, they got my order right.","admiration, approval, love","[INST] A customer left us a 2-star review: 'food was ok not the best tasting mexican food then again it is a fast food place. i had the carne asada fries, what made it edible for me was that it had sour cream which i like very much. service was good, they got my order right.' The customer feels admiration, approval, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'food was ok not the best tasting mexican food then again it is a fast food place. i had the carne asada fries, what made it edible for me was that it had sour cream which i like very much. service was good, they got my order right.' The customer feels admiration, approval, love. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and potentially increase their satisfaction with our Mexican fast food, we could consider the following improvements:

1. Enhance the flavor profile of our Carne Asada Fries to make them more appealing to a wider range of tastes. This could involve refining the seasoning, using higher quality ingredients, or experimenting with different cooking techniques.

2. Offer a variety of toppings or sauces for customers to customize their orders according to their preferences. This could include additional options for the Carne Asada Fries, such as guacamole, salsa, or cheese."
2,"I got a manicure here.  I had an appointment but they were still about 45 minutes late.  I got an apology but nothing else.  While I was waiting, I got to overhear a lovely conversation where a salon worker was trying to convince a customer that women can get pregnant from swimming pools.  Something about how they store sperm in water for IVF, so of course you can get pregnant from anonymous sperm in a swimming pool.  Sigh.\n\nI then got sent to one person to remove my prior gel manicure.  Which means she just left me to soak in acetone.  When she came back ten minutes later to take off the polish, she didn't get everything off and I kept having to point out areas that she missed.  Then I got sent to another person who actually did the manicure.  I wanted a normal manicure because I was getting sick of the gel manicure process.  The woman doing my manicure really tried to hard sell me on getting a gel manicure again, which annoyed me a bit.  She just quickly did the manicure and then put me in a corner under UV lights to stare at a wall with a bunch of cheesy feathers that people apparently put in their hair.  She didn't say how long I was supposed to sit there so I just sat there for ten minutes, paid, and left.  \n\nAre all nail salons this awkward and weird?  The quest continues for a nail salon that does not skeeve me out.","i got a manicure here. i had an appointment but they were still about 45 minutes late. i got an apology but nothing else. while i was waiting, i got to overhear a lovely conversation where a salon worker was trying to convince a customer that women can get pregnant from swimming pools. something about how they store sperm in water for ivf, so of course you can get pregnant from anonymous sperm in a swimming pool. sigh. n ni then got sent to one person to remove my prior gel manicure. which means she just left me to soak in acetone. when she came back ten minutes later to take off the polish, she didn't get everything off and i kept having to point out areas that she missed. then i got sent to another person who actually did the manicure. i wanted a normal manicure because i was getting sick of the gel manicure process. the woman doing my manicure really tried to hard sell me on getting a gel manicure again, which annoyed me a bit. she just quickly did the manicure and then put me in a corner under uv lights to stare at a wall with a bunch of cheesy feathers that people apparently put in their hair. she didn't say how long i was supposed to sit there so i just sat there for ten minutes, paid, and left. n nare all nail salons this awkward and weird? the quest continues for a nail salon that does not skeeve me out.","remorse, neutral, sadness","[INST] A customer left us a 2-star review: 'i got a manicure here. i had an appointment but they were still about 45 minutes late. i got an apology but nothing else. while i was waiting, i got to overhear a lovely conversation where a salon worker was trying to convince a customer that women can get pregnant from swimming pools. something about how they store sperm in water for ivf, so of course you can get pregnant from anonymous sperm in a swimming pool. sigh. n ni then got sent to one person to remove my prior gel manicure. which means she just left me to soak in acetone. when she came back ten minutes later to take off the polish, she didn't get everything off and i kept having to point out areas that she missed. then i got sent to another person who actually did the manicure. i wanted a normal manicure because i was getting sick of the gel manicure process. the woman doing my manicure really tried to hard sell me on getting a gel manicure again, which annoyed me a bit. she just quickly did the manicure and then put me in a corner under uv lights to stare at a wall with a bunch of cheesy feathers that people apparently put in their hair. she didn't say how long i was supposed to sit there so i just sat there for ten minutes, paid, and left. n nare all nail salons this awkward and weird? the quest continues for a nail salon that does not skeeve me out.' The customer feels remorse, neutral, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i got a manicure here. i had an appointment but they were still about 45 minutes late. i got an apology but nothing else. while i was waiting, i got to overhear a lovely conversation where a salon worker was trying to convince a customer that women can get pregnant from swimming pools. something about how they store sperm in water for ivf, so of course you can get pregnant from anonymous sperm in a swimming pool. sigh. n ni then got sent to one person to remove my prior gel manicure. which means she just left me to soak in acetone. when she came back ten minutes later to take off the polish, she didn't get everything off and i kept having to point out areas that she missed. then i got sent to another person who actually did the manicure. i wanted a normal manicure because i was getting sick of the gel manicure process. the woman doing my manicure really tried to hard sell me on getting a gel manicure again, which annoyed me a bit. she just quickly did the manicure and then put me in a corner under uv lights to stare at a wall with a bunch of cheesy feathers that people apparently put in their hair. she didn't say how long i was supposed to sit there so i just sat there for ten minutes, paid, and left. n nare all nail salons this awkward and weird? the quest continues for a nail salon that does not skeeve me out.' The customer feels remorse, neutral, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Punctuality: Ensure appointments are respected and maintained, aiming to minimize waiting times.

2. Professionalism: Educate staff on accurate information regarding nail care and related topics to avoid misinformation that may negatively impact the customer's experience.

3. Communication: Improve communication with customers throughout the process, including explaining procedures, estimated waiting times, and providing updates on delays.

4. Attention to detail: Train staff to ensure complete removal of prior nail treatments and provide a thorough manicure, addressing any areas missed."
2,"I use to frequent this establishment a couple of times a week for a Breakfast Burrito, however, on one of my visits the gal behind the counter seemed to have pink eye.  It's rare that I will go there now...","i use to frequent this establishment a couple of times a week for a breakfast burrito, however, on one of my visits the gal behind the counter seemed to have pink eye. it's rare that i will go there now...","neutral, realization, disappointment","[INST] A customer left us a 2-star review: 'i use to frequent this establishment a couple of times a week for a breakfast burrito, however, on one of my visits the gal behind the counter seemed to have pink eye. it's rare that i will go there now...' The customer feels neutral, realization, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i use to frequent this establishment a couple of times a week for a breakfast burrito, however, on one of my visits the gal behind the counter seemed to have pink eye. it's rare that i will go there now...' The customer feels neutral, realization, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Employee Health and Hygiene: Ensure all employees are aware of the importance of personal hygiene, especially during food preparation. Regular health checks and sick leave policies should be in place.

2. Training: Provide additional training to staff on customer service and food safety, emphasizing the importance of maintaining a clean and professional appearance.

3. Apology and Assurance: Reach out to the customer with a personalized apology for their experience. Assure them that we take their concerns seriously and are taking immediate steps to address the issue."
2,"Had breakfast here yesterday. My daughter and I were one of two tables in the whole place. It was just before 9am. Food was fine and prompt... Although a teeny bit pricey. Just as most people have said - service is terrible. No one checked on us the whole time. I had to find someone to get a box for the other half of my wrap. They weren't understaffed by any means - 2 girls at the registers when we walked in, one sitting at the bar eating & a guy was sweeping. As a matter of fact, he & the girl that took/delivered our order were both sweeping within 5 feet of one another.Then a hotel shuttle dropped off 2 older, manger-looking guys... So was there no management for the 2 hours they'd been open? It was kind of odd.\nI think the place is cute and could be fun if they trained their staff to be more customer service oriented. And I only happened upon it driving through the parking lot, yet I live less than 2 miles away. Are they doing any advertising? There's a whole community they're missing out on just around the corner. But they've got to get their staffing right before they expect to show people a good time. \nFinal thought... Sat on the patio as the weather was very cool & felt the only thing missing was a beach :) oh, and our server to see how we were doing.\nThe end.","had breakfast here yesterday. my daughter and i were one of two tables in the whole place. it was just before 9am. food was fine and prompt... although a teeny bit pricey. just as most people have said service is terrible. no one checked on us the whole time. i had to find someone to get a box for the other half of my wrap. they weren't understaffed by any means 2 girls at the registers when we walked in, one sitting at the bar eating a guy was sweeping. as a matter of fact, he the girl that took delivered our order were both sweeping within 5 feet of one another.then a hotel shuttle dropped off 2 older, manger looking guys... so was there no management for the 2 hours they'd been open? it was kind of odd. ni think the place is cute and could be fun if they trained their staff to be more customer service oriented. and i only happened upon it driving through the parking lot, yet i live less than 2 miles away. are they doing any advertising? there's a whole community they're missing out on just around the corner. but they've got to get their staffing right before they expect to show people a good time. nfinal thought... sat on the patio as the weather was very cool felt the only thing missing was a beach oh, and our server to see how we were doing. nthe end.","neutral, approval, fear","[INST] A customer left us a 2-star review: 'had breakfast here yesterday. my daughter and i were one of two tables in the whole place. it was just before 9am. food was fine and prompt... although a teeny bit pricey. just as most people have said service is terrible. no one checked on us the whole time. i had to find someone to get a box for the other half of my wrap. they weren't understaffed by any means 2 girls at the registers when we walked in, one sitting at the bar eating a guy was sweeping. as a matter of fact, he the girl that took delivered our order were both sweeping within 5 feet of one another.then a hotel shuttle dropped off 2 older, manger looking guys... so was there no management for the 2 hours they'd been open? it was kind of odd. ni think the place is cute and could be fun if they trained their staff to be more customer service oriented. and i only happened upon it driving through the parking lot, yet i live less than 2 miles away. are they doing any advertising? there's a whole community they're missing out on just around the corner. but they've got to get their staffing right before they expect to show people a good time. nfinal thought... sat on the patio as the weather was very cool felt the only thing missing was a beach oh, and our server to see how we were doing. nthe end.' The customer feels neutral, approval, fear. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'had breakfast here yesterday. my daughter and i were one of two tables in the whole place. it was just before 9am. food was fine and prompt... although a teeny bit pricey. just as most people have said service is terrible. no one checked on us the whole time. i had to find someone to get a box for the other half of my wrap. they weren't understaffed by any means 2 girls at the registers when we walked in, one sitting at the bar eating a guy was sweeping. as a matter of fact, he the girl that took delivered our order were both sweeping within 5 feet of one another.then a hotel shuttle dropped off 2 older, manger looking guys... so was there no management for the 2 hours they'd been open? it was kind of odd. ni think the place is cute and could be fun if they trained their staff to be more customer service oriented. and i only happened upon it driving through the parking lot, yet i live less than 2 miles away. are they doing any advertising? there's a whole community they're missing out on just around the corner. but they've got to get their staffing right before they expect to show people a good time. nfinal thought... sat on the patio as the weather was very cool felt the only thing missing was a beach oh, and our server to see how we were doing. nthe end.' The customer feels neutral, approval, fear. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance customer service: Train staff to be more proactive and attentive towards customers. Regularly check on tables, especially when they are not busy, to ensure customers feel valued and attended to.

2. Staffing: Ensure there is adequate staffing during operating hours, with a clear division of responsibilities. This will help ensure that tasks such as cleaning and serving are handled efficiently and effectively.

3. Customer engagement: Encourage staff to engage with customers, ask for feedback, and offer assistance when needed. This will help create a more welcoming and personalized atmosphere."
2,"Should be spelled \""ILL\"" Mulino.  What have you done?\n\nThis was a tremendous disappointment!  Il Mulino in NYC is in my top 5 favorite places in the world.  This Vegas impostor had 1 thing in common with it's NYC location.  Very high prices.\n\nI should have known when I was able to get a last minute reservation for 6 on a Sat night.  The food was probably better then average but I held them to a higher standard.  Do not think this is what the downtown NY restaurant is like.  I would call this brand dilution and I hope they are making plenty of money because they sold their soul to do it.\n\nGo to Rao's instead.  Also not as good as the original but a better representitive the \""ILL\"" Mulino's",should be spelled ill mulino. what have you done? n nthis was a tremendous disappointment! il mulino in nyc is in my top 5 favorite places in the world. this vegas impostor had 1 thing in common with it's nyc location. very high prices. n ni should have known when i was able to get a last minute reservation for 6 on a sat night. the food was probably better then average but i held them to a higher standard. do not think this is what the downtown ny restaurant is like. i would call this brand dilution and i hope they are making plenty of money because they sold their soul to do it. n ngo to rao's instead. also not as good as the original but a better representitive the ill mulino's,"disappointment, disapproval, confusion","[INST] A customer left us a 2-star review: 'should be spelled ill mulino. what have you done? n nthis was a tremendous disappointment! il mulino in nyc is in my top 5 favorite places in the world. this vegas impostor had 1 thing in common with it's nyc location. very high prices. n ni should have known when i was able to get a last minute reservation for 6 on a sat night. the food was probably better then average but i held them to a higher standard. do not think this is what the downtown ny restaurant is like. i would call this brand dilution and i hope they are making plenty of money because they sold their soul to do it. n ngo to rao's instead. also not as good as the original but a better representitive the ill mulino's' The customer feels disappointment, disapproval, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'should be spelled ill mulino. what have you done? n nthis was a tremendous disappointment! il mulino in nyc is in my top 5 favorite places in the world. this vegas impostor had 1 thing in common with it's nyc location. very high prices. n ni should have known when i was able to get a last minute reservation for 6 on a sat night. the food was probably better then average but i held them to a higher standard. do not think this is what the downtown ny restaurant is like. i would call this brand dilution and i hope they are making plenty of money because they sold their soul to do it. n ngo to rao's instead. also not as good as the original but a better representitive the ill mulino's' The customer feels disappointment, disapproval, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Acknowledge their feedback: Respond to the review by acknowledging their disappointment and apologizing for the experience they had at our restaurant.

2. Clarify the name issue: Explain that our restaurant is not an impostor of Il Mulino in NYC, but rather a separate location with its own identity. Mention that we strive to maintain the same high standards and quality of food as the original restaurant."
2,"We found this restaurant to be just so-so. It was a bit overpriced for what it is. None of our food or drinks were bad, but nothing stood out either. With all the dining options in Vegas, it's a slippery slope when your food is forgettable. \n\nThe ambiance was nice and our server was attentive. However, I doubt we'll go back again.","we found this restaurant to be just so so. it was a bit overpriced for what it is. none of our food or drinks were bad, but nothing stood out either. with all the dining options in vegas, it's a slippery slope when your food is forgettable. n nthe ambiance was nice and our server was attentive. however, i doubt we'll go back again.","disapproval, admiration, confusion","[INST] A customer left us a 2-star review: 'we found this restaurant to be just so so. it was a bit overpriced for what it is. none of our food or drinks were bad, but nothing stood out either. with all the dining options in vegas, it's a slippery slope when your food is forgettable. n nthe ambiance was nice and our server was attentive. however, i doubt we'll go back again.' The customer feels disapproval, admiration, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'we found this restaurant to be just so so. it was a bit overpriced for what it is. none of our food or drinks were bad, but nothing stood out either. with all the dining options in vegas, it's a slippery slope when your food is forgettable. n nthe ambiance was nice and our server was attentive. however, i doubt we'll go back again.' The customer feels disapproval, admiration, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially encourage them to return, consider the following steps:

1. Address the pricing concern: Offer a promotional discount or special menu for their next visit to make the dining experience more affordable.

2. Enhance the food offerings: Work with your chef to create unique, memorable dishes that stand out from other dining options in Vegas.

3. Improve the overall dining experience: Consider offering a complimentary appetizer or dessert to make the customer feel valued and appreciated.

4. Provide exceptional service: Train your staff to engage with customers more effectively, asking for feedback and ensuring they feel heard and understood."
2,"This is the first time I stayed in an older Vegas hotel.  I'm only here for one night and decided I didn't want to spend too much money on a room since I'm going to be in vegas for less than 24 hours.\n\nIt's an old hotel, so I wasn't expecting much.  My assumptions were right:  an old room with a small CRT TV, old stand up shower, old bedsheets.  Everything in this hotel looks outdated although it does look clean and well kept.  I didn't have high expectations coming here anyways.  (side note:  I'm assuming the upgraded rooms look slightly different according to other Yelp reviews)\n\nI don't gamble so I can't give the best review about the casino.  Every casino looks the same to me:  slot machines and card tables.\n\nI guess it's ok if you don't mind the old vibe.","this is the first time i stayed in an older vegas hotel. i'm only here for one night and decided i didn't want to spend too much money on a room since i'm going to be in vegas for less than 24 hours. n nit's an old hotel, so i wasn't expecting much. my assumptions were right an old room with a small crt tv, old stand up shower, old bedsheets. everything in this hotel looks outdated although it does look clean and well kept. i didn't have high expectations coming here anyways. side note i'm assuming the upgraded rooms look slightly different according to other yelp reviews n ni don't gamble so i can't give the best review about the casino. every casino looks the same to me slot machines and card tables. n ni guess it's ok if you don't mind the old vibe.","neutral, disapproval, realization","[INST] A customer left us a 2-star review: 'this is the first time i stayed in an older vegas hotel. i'm only here for one night and decided i didn't want to spend too much money on a room since i'm going to be in vegas for less than 24 hours. n nit's an old hotel, so i wasn't expecting much. my assumptions were right an old room with a small crt tv, old stand up shower, old bedsheets. everything in this hotel looks outdated although it does look clean and well kept. i didn't have high expectations coming here anyways. side note i'm assuming the upgraded rooms look slightly different according to other yelp reviews n ni don't gamble so i can't give the best review about the casino. every casino looks the same to me slot machines and card tables. n ni guess it's ok if you don't mind the old vibe.' The customer feels neutral, disapproval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this is the first time i stayed in an older vegas hotel. i'm only here for one night and decided i didn't want to spend too much money on a room since i'm going to be in vegas for less than 24 hours. n nit's an old hotel, so i wasn't expecting much. my assumptions were right an old room with a small crt tv, old stand up shower, old bedsheets. everything in this hotel looks outdated although it does look clean and well kept. i didn't have high expectations coming here anyways. side note i'm assuming the upgraded rooms look slightly different according to other yelp reviews n ni don't gamble so i can't give the best review about the casino. every casino looks the same to me slot machines and card tables. n ni guess it's ok if you don't mind the old vibe.' The customer feels neutral, disapproval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following actions:

1. Room Upgrades: Offer the option for customers to upgrade their rooms at a reasonable cost. This could include modernizing the TV, bedding, and bathroom fixtures.

2. Amenities: Enhance the overall experience by providing updated amenities such as a flat-screen TV, a more comfortable bed, and a modern bathroom with a spacious shower.

3. Communication: Clearly communicate the differences between standard and upgraded rooms, highlighting the benefits of the upgraded rooms. This could be done through the booking process or upon check-in."
2,"I was hoping to find a nice alternative to the limited choices on MC85. I was disappointed. The sandwich was bland. Definitely not worth the price. I was given homemade potato chips which damn near broke my teeth because they were so hard. It's the same food as Millstone Cafe but without any flavor. If I'm going to pay that much for a sandwich, I expect it to taste better than average. :(","i was hoping to find a nice alternative to the limited choices on mc85. i was disappointed. the sandwich was bland. definitely not worth the price. i was given homemade potato chips which damn near broke my teeth because they were so hard. it's the same food as millstone cafe but without any flavor. if i'm going to pay that much for a sandwich, i expect it to taste better than average.","disappointment, disapproval, annoyance","[INST] A customer left us a 2-star review: 'i was hoping to find a nice alternative to the limited choices on mc85. i was disappointed. the sandwich was bland. definitely not worth the price. i was given homemade potato chips which damn near broke my teeth because they were so hard. it's the same food as millstone cafe but without any flavor. if i'm going to pay that much for a sandwich, i expect it to taste better than average.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i was hoping to find a nice alternative to the limited choices on mc85. i was disappointed. the sandwich was bland. definitely not worth the price. i was given homemade potato chips which damn near broke my teeth because they were so hard. it's the same food as millstone cafe but without any flavor. if i'm going to pay that much for a sandwich, i expect it to taste better than average.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance the flavor of our sandwiches: We can work on refining our sandwich recipes to make them more flavorful and appealing to our customers.

2. Improve the quality of homemade potato chips: We can adjust the cooking process to ensure the chips are crispy but not excessively hard, causing discomfort to customers.

3. Maintain consistency with Millstone Cafe: If we are aiming to offer similar food, we should ensure that the quality and taste are consistent with Millstone Cafe."
2,"This first paragraph is a 1 to 2 starness......\nWell for starters they had empty trays, and the empty trays were the hottest ones that is there was steam coming off of them. In other words most of the food was cold. This place must've been severely understaffed because they didn't get the plates off our table till long after we'd gotten another. They were letting the food trays run empty for 10 and 15 minutes at a time.\n\nThis second paragraph is the 3 to 4 starness......\nthe food may have been cold but some of it was very good, in that the spicing was done correctly. Often Chinese buffets spicy dishes are not quite as spicy as they need to be in my book to be called spicy. The price was good and the drink was included but that's not enough to make up for all the inequities. It was pretty much unanimous at the time we left our little UYE Rand H. Mike C. Robyn N and myself all agreed and said in the parking lot as we left two stars. Rand H. upon further contemplation came to one star. And only because some of the food was fairly good did I stay at two stars. I hope they get it right, but I won't be going back there anytime soon.","this first paragraph is a 1 to 2 starness...... nwell for starters they had empty trays, and the empty trays were the hottest ones that is there was steam coming off of them. in other words most of the food was cold. this place must've been severely understaffed because they didn't get the plates off our table till long after we'd gotten another. they were letting the food trays run empty for 10 and 15 minutes at a time. n nthis second paragraph is the 3 to 4 starness...... nthe food may have been cold but some of it was very good, in that the spicing was done correctly. often chinese buffets spicy dishes are not quite as spicy as they need to be in my book to be called spicy. the price was good and the drink was included but that's not enough to make up for all the inequities. it was pretty much unanimous at the time we left our little uye rand h. mike c. robyn n and myself all agreed and said in the parking lot as we left two stars. rand h. upon further contemplation came to one star. and only because some of the food was fairly good did i stay at two stars. i hope they get it right, but i won't be going back there anytime soon.","neutral, admiration, approval","[INST] A customer left us a 2-star review: 'this first paragraph is a 1 to 2 starness...... nwell for starters they had empty trays, and the empty trays were the hottest ones that is there was steam coming off of them. in other words most of the food was cold. this place must've been severely understaffed because they didn't get the plates off our table till long after we'd gotten another. they were letting the food trays run empty for 10 and 15 minutes at a time. n nthis second paragraph is the 3 to 4 starness...... nthe food may have been cold but some of it was very good, in that the spicing was done correctly. often chinese buffets spicy dishes are not quite as spicy as they need to be in my book to be called spicy. the price was good and the drink was included but that's not enough to make up for all the inequities. it was pretty much unanimous at the time we left our little uye rand h. mike c. robyn n and myself all agreed and said in the parking lot as we left two stars. rand h. upon further contemplation came to one star. and only because some of the food was fairly good did i stay at two stars. i hope they get it right, but i won't be going back there anytime soon.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this first paragraph is a 1 to 2 starness...... nwell for starters they had empty trays, and the empty trays were the hottest ones that is there was steam coming off of them. in other words most of the food was cold. this place must've been severely understaffed because they didn't get the plates off our table till long after we'd gotten another. they were letting the food trays run empty for 10 and 15 minutes at a time. n nthis second paragraph is the 3 to 4 starness...... nthe food may have been cold but some of it was very good, in that the spicing was done correctly. often chinese buffets spicy dishes are not quite as spicy as they need to be in my book to be called spicy. the price was good and the drink was included but that's not enough to make up for all the inequities. it was pretty much unanimous at the time we left our little uye rand h. mike c. robyn n and myself all agreed and said in the parking lot as we left two stars. rand h. upon further contemplation came to one star. and only because some of the food was fairly good did i stay at two stars. i hope they get it right, but i won't be going back there anytime soon.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we should focus on the following areas:

1. Ensuring food is served hot and fresh, particularly the hot trays. This can be achieved by maintaining proper staffing levels and implementing a system to regularly check and replace empty trays.

2. Improve the speed of service. The customer mentioned that plates were not removed from their table for a long time, even after they had finished eating. This can be addressed by training staff to be more attentive and responsive to customer needs.

3. Maintain cleanliness and presentation of the buffet."
2,"Food was ok, I had the chicken and Dumplings, chicken was dry and the dumplings undercooked, the flavors were good but the execution was bad. The service was good, for everyone around us, we got the short end of the stick. Im a very observant person, I people watch and notice things that other people dont. Our server decided to chat it up with the bar tender, a manager, other tables, and avoided doing his job. He was a bit of a smartass that seemed like he was above his job when he chose it, if you dont like it quit dumbass, you work for tips and think you deserve it when in reality he only takes the order and brings our drinks, other people actually bring our food, the least he can do is check in every 5-10 minutes.","food was ok, i had the chicken and dumplings, chicken was dry and the dumplings undercooked, the flavors were good but the execution was bad. the service was good, for everyone around us, we got the short end of the stick. im a very observant person, i people watch and notice things that other people dont. our server decided to chat it up with the bar tender, a manager, other tables, and avoided doing his job. he was a bit of a smartass that seemed like he was above his job when he chose it, if you dont like it quit dumbass, you work for tips and think you deserve it when in reality he only takes the order and brings our drinks, other people actually bring our food, the least he can do is check in every 5 10 minutes.","neutral, annoyance, disappointment","[INST] A customer left us a 2-star review: 'food was ok, i had the chicken and dumplings, chicken was dry and the dumplings undercooked, the flavors were good but the execution was bad. the service was good, for everyone around us, we got the short end of the stick. im a very observant person, i people watch and notice things that other people dont. our server decided to chat it up with the bar tender, a manager, other tables, and avoided doing his job. he was a bit of a smartass that seemed like he was above his job when he chose it, if you dont like it quit dumbass, you work for tips and think you deserve it when in reality he only takes the order and brings our drinks, other people actually bring our food, the least he can do is check in every 5 10 minutes.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'food was ok, i had the chicken and dumplings, chicken was dry and the dumplings undercooked, the flavors were good but the execution was bad. the service was good, for everyone around us, we got the short end of the stick. im a very observant person, i people watch and notice things that other people dont. our server decided to chat it up with the bar tender, a manager, other tables, and avoided doing his job. he was a bit of a smartass that seemed like he was above his job when he chose it, if you dont like it quit dumbass, you work for tips and think you deserve it when in reality he only takes the order and brings our drinks, other people actually bring our food, the least he can do is check in every 5 10 minutes.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Ensure the chicken and dumplings are cooked properly, with tender chicken and fully cooked dumplings.

2. Server Attention: Improve server's focus on the job by minimizing unnecessary conversations and ensuring timely check-ins.

3. Service Efficiency: Reduce wait times between orders and check-ins to improve the overall dining experience.

4. Respectful Interaction: Train servers to maintain a professional and respectful demeanor towards customers, avoiding any perceived disrespect or arrogance."
2,"I actually apologized to my dog for putting him through this ordeal. The first thing you notice is the horrible urine smell as soon as you walk through the door, from all the dogs in the play area. I was never asked for a copy of my dog's shot records. My dog is all of 10 pounds and other groomers take 2-3 hours from drop off to pick up. I was told they usually take a little longer but would call me. 6 hours later I finally called them and was told she was working on him now and he'd be ready soon. 6+ hours! If I'd known it would take that long I would have scheduled it for a day I worked and couldn't spend any time with him anyway. When I picked him up I was told that it had gotten a little rough that day and he'd gotten scratched in the play yard while waiting for his turn with the groomer butt that it wasn't a bad scratch because they never heard any yelping. First, I had never been told that he would be put in general population, with a mix of all sized dogs. I don't remember signing any release forms for it. Second, my dog is the king of all drama queens.  If you even look like you might be stepping on him, he yelps and screams, so I seriously doubt he kept quiet. Third, its not going to scar him or anything, but its bad enough that we're watching it for infections.\n\nThis experience really warrants less than two stars. However, I will say that the haircut my dog received is probably the best one he's ever had and he looks pretty dapper. So that's why the two stars.","i actually apologized to my dog for putting him through this ordeal. the first thing you notice is the horrible urine smell as soon as you walk through the door, from all the dogs in the play area. i was never asked for a copy of my dog's shot records. my dog is all of 10 pounds and other groomers take 2 3 hours from drop off to pick up. i was told they usually take a little longer but would call me. 6 hours later i finally called them and was told she was working on him now and he'd be ready soon. 6 hours! if i'd known it would take that long i would have scheduled it for a day i worked and couldn't spend any time with him anyway. when i picked him up i was told that it had gotten a little rough that day and he'd gotten scratched in the play yard while waiting for his turn with the groomer butt that it wasn't a bad scratch because they never heard any yelping. first, i had never been told that he would be put in general population, with a mix of all sized dogs. i don't remember signing any release forms for it. second, my dog is the king of all drama queens. if you even look like you might be stepping on him, he yelps and screams, so i seriously doubt he kept quiet. third, its not going to scar him or anything, but its bad enough that we're watching it for infections. n nthis experience really warrants less than two stars. however, i will say that the haircut my dog received is probably the best one he's ever had and he looks pretty dapper. so that's why the two stars.","remorse, neutral, sadness","[INST] A customer left us a 2-star review: 'i actually apologized to my dog for putting him through this ordeal. the first thing you notice is the horrible urine smell as soon as you walk through the door, from all the dogs in the play area. i was never asked for a copy of my dog's shot records. my dog is all of 10 pounds and other groomers take 2 3 hours from drop off to pick up. i was told they usually take a little longer but would call me. 6 hours later i finally called them and was told she was working on him now and he'd be ready soon. 6 hours! if i'd known it would take that long i would have scheduled it for a day i worked and couldn't spend any time with him anyway. when i picked him up i was told that it had gotten a little rough that day and he'd gotten scratched in the play yard while waiting for his turn with the groomer butt that it wasn't a bad scratch because they never heard any yelping. first, i had never been told that he would be put in general population, with a mix of all sized dogs. i don't remember signing any release forms for it. second, my dog is the king of all drama queens. if you even look like you might be stepping on him, he yelps and screams, so i seriously doubt he kept quiet. third, its not going to scar him or anything, but its bad enough that we're watching it for infections. n nthis experience really warrants less than two stars. however, i will say that the haircut my dog received is probably the best one he's ever had and he looks pretty dapper. so that's why the two stars.' The customer feels remorse, neutral, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i actually apologized to my dog for putting him through this ordeal. the first thing you notice is the horrible urine smell as soon as you walk through the door, from all the dogs in the play area. i was never asked for a copy of my dog's shot records. my dog is all of 10 pounds and other groomers take 2 3 hours from drop off to pick up. i was told they usually take a little longer but would call me. 6 hours later i finally called them and was told she was working on him now and he'd be ready soon. 6 hours! if i'd known it would take that long i would have scheduled it for a day i worked and couldn't spend any time with him anyway. when i picked him up i was told that it had gotten a little rough that day and he'd gotten scratched in the play yard while waiting for his turn with the groomer butt that it wasn't a bad scratch because they never heard any yelping. first, i had never been told that he would be put in general population, with a mix of all sized dogs. i don't remember signing any release forms for it. second, my dog is the king of all drama queens. if you even look like you might be stepping on him, he yelps and screams, so i seriously doubt he kept quiet. third, its not going to scar him or anything, but its bad enough that we're watching it for infections. n nthis experience really warrants less than two stars. however, i will say that the haircut my dog received is probably the best one he's ever had and he looks pretty dapper. so that's why the two stars.' The customer feels remorse, neutral, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Improve the cleanliness of the play area to eliminate the urine smell.
2. Implement a policy of asking for a copy of a dog's shot records upon arrival.
3. Provide more accurate estimates for grooming times, especially for smaller dogs.
4. Improve communication with customers about the play area and any potential risks involved.
5. Offer the option for dogs to be groomed without being placed in the play area, if requested.
6. Implement a system for notifying customers when their pet is ready for pick-up, and provide more timely updates."
2,"I literally got my nails done an hour ago and had a fill with gels. I've been going here for about 2 years but I won't be returning. My nails look like a teenager painted them (an actual comment my friend made when I asked how my nails looked). I don't know the name of the guy who did them, but I have had other technicians who have done a way better job. The guy did not put a top coat for my gels, just went straight to using a polish that turned out sloppy and lumpy. He didn't even paint all the way up to my cuticles (one of my biggest per peeves). I am so embarrassed that I had to book an appointment at a different nail salon so I can change it. The salon has been in the process of expanding and each time I come in, I see new employees. It seems to me like the guy was rushing to get my nails done and did not care about the quality of the work. On another note, there was a woman getting a pedicure who had her three young children (one was a baby) and her mother all occupying the couches/waiting area. The kids were being obnoxious and I had to listen to them the entire 45 minutes I had my pedicure. You would think with the expansion they would have a better area/ambiance/employees but it more about quantity over quality of work. I would have given one star, but the other one is for the technicians who have done a great job (Kenny, Jimmy).","i literally got my nails done an hour ago and had a fill with gels. i've been going here for about 2 years but i won't be returning. my nails look like a teenager painted them an actual comment my friend made when i asked how my nails looked . i don't know the name of the guy who did them, but i have had other technicians who have done a way better job. the guy did not put a top coat for my gels, just went straight to using a polish that turned out sloppy and lumpy. he didn't even paint all the way up to my cuticles one of my biggest per peeves . i am so embarrassed that i had to book an appointment at a different nail salon so i can change it. the salon has been in the process of expanding and each time i come in, i see new employees. it seems to me like the guy was rushing to get my nails done and did not care about the quality of the work. on another note, there was a woman getting a pedicure who had her three young children one was a baby and her mother all occupying the couches waiting area. the kids were being obnoxious and i had to listen to them the entire 45 minutes i had my pedicure. you would think with the expansion they would have a better area ambiance employees but it more about quantity over quality of work. i would have given one star, but the other one is for the technicians who have done a great job kenny, jimmy .","neutral, disapproval, realization","[INST] A customer left us a 2-star review: 'i literally got my nails done an hour ago and had a fill with gels. i've been going here for about 2 years but i won't be returning. my nails look like a teenager painted them an actual comment my friend made when i asked how my nails looked . i don't know the name of the guy who did them, but i have had other technicians who have done a way better job. the guy did not put a top coat for my gels, just went straight to using a polish that turned out sloppy and lumpy. he didn't even paint all the way up to my cuticles one of my biggest per peeves . i am so embarrassed that i had to book an appointment at a different nail salon so i can change it. the salon has been in the process of expanding and each time i come in, i see new employees. it seems to me like the guy was rushing to get my nails done and did not care about the quality of the work. on another note, there was a woman getting a pedicure who had her three young children one was a baby and her mother all occupying the couches waiting area. the kids were being obnoxious and i had to listen to them the entire 45 minutes i had my pedicure. you would think with the expansion they would have a better area ambiance employees but it more about quantity over quality of work. i would have given one star, but the other one is for the technicians who have done a great job kenny, jimmy .' The customer feels neutral, disapproval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i literally got my nails done an hour ago and had a fill with gels. i've been going here for about 2 years but i won't be returning. my nails look like a teenager painted them an actual comment my friend made when i asked how my nails looked . i don't know the name of the guy who did them, but i have had other technicians who have done a way better job. the guy did not put a top coat for my gels, just went straight to using a polish that turned out sloppy and lumpy. he didn't even paint all the way up to my cuticles one of my biggest per peeves . i am so embarrassed that i had to book an appointment at a different nail salon so i can change it. the salon has been in the process of expanding and each time i come in, i see new employees. it seems to me like the guy was rushing to get my nails done and did not care about the quality of the work. on another note, there was a woman getting a pedicure who had her three young children one was a baby and her mother all occupying the couches waiting area. the kids were being obnoxious and i had to listen to them the entire 45 minutes i had my pedicure. you would think with the expansion they would have a better area ambiance employees but it more about quantity over quality of work. i would have given one star, but the other one is for the technicians who have done a great job kenny, jimmy .' The customer feels neutral, disapproval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following concerns:

1. Quality of work: Ensure that all technicians are properly trained and understand the importance of applying a top coat and painting up to the cuticles. We can also implement a quality control check to ensure that each nail service meets our high standards.

2. Communication: Make sure that the customer is aware of the technician who is working on their nails, and provide them with the opportunity to request a specific technician if they have had a positive experience with them in the past.

3. Ambiance: Improve the waiting area to create a more comfortable and quiet environment for customers."
2,"I wouldn't call it great food. I had lunch here and the wonton soup was good. The Orange flavored chicken was average or even a little less than average. The fried rice that came with it was.....well....it tasted like white rice. Looked similar to fried but was pretty boring too. \nI would compare the quality to panda express. Not great, but an acceptable alternative to fast food. Only downside to that is that you have a waitress you have to tip here. \nThe dining area is odd, with boxes of supplies piled up on the right side of the entrance area. Makes it look cluttered and unfinished.","i wouldn't call it great food. i had lunch here and the wonton soup was good. the orange flavored chicken was average or even a little less than average. the fried rice that came with it was.....well....it tasted like white rice. looked similar to fried but was pretty boring too. ni would compare the quality to panda express. not great, but an acceptable alternative to fast food. only downside to that is that you have a waitress you have to tip here. nthe dining area is odd, with boxes of supplies piled up on the right side of the entrance area. makes it look cluttered and unfinished.","disapproval, disappointment, neutral","[INST] A customer left us a 2-star review: 'i wouldn't call it great food. i had lunch here and the wonton soup was good. the orange flavored chicken was average or even a little less than average. the fried rice that came with it was.....well....it tasted like white rice. looked similar to fried but was pretty boring too. ni would compare the quality to panda express. not great, but an acceptable alternative to fast food. only downside to that is that you have a waitress you have to tip here. nthe dining area is odd, with boxes of supplies piled up on the right side of the entrance area. makes it look cluttered and unfinished.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i wouldn't call it great food. i had lunch here and the wonton soup was good. the orange flavored chicken was average or even a little less than average. the fried rice that came with it was.....well....it tasted like white rice. looked similar to fried but was pretty boring too. ni would compare the quality to panda express. not great, but an acceptable alternative to fast food. only downside to that is that you have a waitress you have to tip here. nthe dining area is odd, with boxes of supplies piled up on the right side of the entrance area. makes it look cluttered and unfinished.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance the quality of the Orange Flavored Chicken and Fried Rice: We can work on refining our recipes to make them more flavorful and appealing to our customers.

2. Consistency in food presentation: Ensure that all dishes are visually appealing and meet the standards of quality that our customers expect.

3. Address the dining area concerns: Organize the dining area to create a more welcoming and less cluttered environment. This could involve moving any excess supplies to a more appropriate storage location."
2,"After being invited here several times by a friend I finally toke him up on his offer.\n\nOrdered a combo pizza and wings and a dinner salad, it was ok.\nService was great, I believe her name was Cori, and she was on top of our refills and kept us happy our whole visit.","after being invited here several times by a friend i finally toke him up on his offer. n nordered a combo pizza and wings and a dinner salad, it was ok. nservice was great, i believe her name was cori, and she was on top of our refills and kept us happy our whole visit.","admiration, joy, approval","[INST] A customer left us a 2-star review: 'after being invited here several times by a friend i finally toke him up on his offer. n nordered a combo pizza and wings and a dinner salad, it was ok. nservice was great, i believe her name was cori, and she was on top of our refills and kept us happy our whole visit.' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'after being invited here several times by a friend i finally toke him up on his offer. n nordered a combo pizza and wings and a dinner salad, it was ok. nservice was great, i believe her name was cori, and she was on top of our refills and kept us happy our whole visit.' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and potentially increase their satisfaction, consider focusing on the following areas:

1. Food Quality: Although the customer found the food ""ok,"" there's always room for improvement. You could consider refining your pizza and wing recipes, ensuring they are consistently delicious and meet the customer's expectations.

2. Menu Variety: Offering a diverse menu can cater to a wider range of tastes and preferences, making it more likely that customers will find something they truly love.

3. Consistency: Maintaining a high level of quality and service across all visits is crucial. Aim to provide a consistently excellent experience for returning customers."
2,"Decided to try this based on the amazing reviews.  I'm not sure if what we experienced was just an off day (I dont think it was) or what.  Ordered take out.  45 minute wait.  I thought that was a good sign, they are in demand. Got the food.  We ordered 2 of the lunch specials. Neither of us got our soup and my spouse didn't get the egg roll.  Food was NOT stellar.  It was ok, similar to what you get at a mall food court.  It was surprising to me that it was just ok, I was expecting really good based on reviews.","decided to try this based on the amazing reviews. i'm not sure if what we experienced was just an off day i dont think it was or what. ordered take out. 45 minute wait. i thought that was a good sign, they are in demand. got the food. we ordered 2 of the lunch specials. neither of us got our soup and my spouse didn't get the egg roll. food was not stellar. it was ok, similar to what you get at a mall food court. it was surprising to me that it was just ok, i was expecting really good based on reviews.","surprise, confusion, disappointment","[INST] A customer left us a 2-star review: 'decided to try this based on the amazing reviews. i'm not sure if what we experienced was just an off day i dont think it was or what. ordered take out. 45 minute wait. i thought that was a good sign, they are in demand. got the food. we ordered 2 of the lunch specials. neither of us got our soup and my spouse didn't get the egg roll. food was not stellar. it was ok, similar to what you get at a mall food court. it was surprising to me that it was just ok, i was expecting really good based on reviews.' The customer feels surprise, confusion, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'decided to try this based on the amazing reviews. i'm not sure if what we experienced was just an off day i dont think it was or what. ordered take out. 45 minute wait. i thought that was a good sign, they are in demand. got the food. we ordered 2 of the lunch specials. neither of us got our soup and my spouse didn't get the egg roll. food was not stellar. it was ok, similar to what you get at a mall food court. it was surprising to me that it was just ok, i was expecting really good based on reviews.' The customer feels surprise, confusion, disappointment. Concisely, how can we best improve our services for this customer's experience?  1. Improve Communication: Keep customers informed about their orders, especially if there's a delay. A text or call to apologize for the wait and provide an estimated time of arrival could help manage expectations.

2. Consistency: Ensure that every order is prepared correctly and includes all items. This could involve double-checking orders before they are prepared and packaged.

3. Quality: Strive to maintain high-quality food, especially for popular items. Regularly taste-test dishes to ensure they meet the standards set by the positive reviews.

4. Customer Feedback: Encourage customers to provide feedback, both positive and negative, to help identify areas for improvement."
2,"The food was pretty good and the guacamole was awesome, but my boyfriend and I were not treated very well. I guess it's just Scottsdale, but the waitress asked us incredulously if we wanted a table, seated us, and then didn't speak to us for a good ten minutes. She was nice to everyone else, but she acted like our presence was bothering her. I'm sick of going to restaurants in Scottsdale and being treated like I'm not welcome.","the food was pretty good and the guacamole was awesome, but my boyfriend and i were not treated very well. i guess it's just scottsdale, but the waitress asked us incredulously if we wanted a table, seated us, and then didn't speak to us for a good ten minutes. she was nice to everyone else, but she acted like our presence was bothering her. i'm sick of going to restaurants in scottsdale and being treated like i'm not welcome.","disappointment, annoyance, admiration","[INST] A customer left us a 2-star review: 'the food was pretty good and the guacamole was awesome, but my boyfriend and i were not treated very well. i guess it's just scottsdale, but the waitress asked us incredulously if we wanted a table, seated us, and then didn't speak to us for a good ten minutes. she was nice to everyone else, but she acted like our presence was bothering her. i'm sick of going to restaurants in scottsdale and being treated like i'm not welcome.' The customer feels disappointment, annoyance, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the food was pretty good and the guacamole was awesome, but my boyfriend and i were not treated very well. i guess it's just scottsdale, but the waitress asked us incredulously if we wanted a table, seated us, and then didn't speak to us for a good ten minutes. she was nice to everyone else, but she acted like our presence was bothering her. i'm sick of going to restaurants in scottsdale and being treated like i'm not welcome.' The customer feels disappointment, annoyance, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. **Warm Welcome**: Ensure our staff greets customers warmly and promptly, making them feel welcome.

2. **Attentive Service**: Improve response time to customers' needs. The customer mentioned a ten-minute wait before being attended to, which may have contributed to their negative experience.

3. **Consistent Service**: Ensure all customers receive the same level of service, regardless of their perceived status or group size. The customer felt that they were treated differently compared to other patrons."
2,"It's pretty harsh for me to give 2 stars, but read on.\n\nI'm an explorer.  I look for things to do with our young son when traveling. As a result, I have been to many children's museums.\n\nHalf of the freaking exhibits don't work, are broken, or just suck in general.   It's only two floors.  Vegas could support four floors easily. \n\nThe gift shop is great if you're 4.   \n\nThe fat trick at the front counter was on the phone arguing with her husband (?) as the other girl checked us in.  My son went to look around the corner and see inside the museum. She stopped arguing long enough to yell at him to STAY WITH YOUR MOM AND DAD AT ALL TIMES.  \n\nRight in front of her, I told him, \""IGNORE HER.  You are not mentally retarded nor handicapped. We haven't lost you yet and it's been almost 9 years.  Feel free to EXPLORE. \""   O_o\n\nShe just looked at me.","it's pretty harsh for me to give 2 stars, but read on. n ni'm an explorer. i look for things to do with our young son when traveling. as a result, i have been to many children's museums. n nhalf of the freaking exhibits don't work, are broken, or just suck in general. it's only two floors. vegas could support four floors easily. n nthe gift shop is great if you're 4. n nthe fat trick at the front counter was on the phone arguing with her husband ? as the other girl checked us in. my son went to look around the corner and see inside the museum. she stopped arguing long enough to yell at him to stay with your mom and dad at all times. n nright in front of her, i told him, ignore her. you are not mentally retarded nor handicapped. we haven't lost you yet and it's been almost 9 years. feel free to explore. o o n nshe just looked at me.","neutral, annoyance, disappointment","[INST] A customer left us a 2-star review: 'it's pretty harsh for me to give 2 stars, but read on. n ni'm an explorer. i look for things to do with our young son when traveling. as a result, i have been to many children's museums. n nhalf of the freaking exhibits don't work, are broken, or just suck in general. it's only two floors. vegas could support four floors easily. n nthe gift shop is great if you're 4. n nthe fat trick at the front counter was on the phone arguing with her husband ? as the other girl checked us in. my son went to look around the corner and see inside the museum. she stopped arguing long enough to yell at him to stay with your mom and dad at all times. n nright in front of her, i told him, ignore her. you are not mentally retarded nor handicapped. we haven't lost you yet and it's been almost 9 years. feel free to explore. o o n nshe just looked at me.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'it's pretty harsh for me to give 2 stars, but read on. n ni'm an explorer. i look for things to do with our young son when traveling. as a result, i have been to many children's museums. n nhalf of the freaking exhibits don't work, are broken, or just suck in general. it's only two floors. vegas could support four floors easily. n nthe gift shop is great if you're 4. n nthe fat trick at the front counter was on the phone arguing with her husband ? as the other girl checked us in. my son went to look around the corner and see inside the museum. she stopped arguing long enough to yell at him to stay with your mom and dad at all times. n nright in front of her, i told him, ignore her. you are not mentally retarded nor handicapped. we haven't lost you yet and it's been almost 9 years. feel free to explore. o o n nshe just looked at me.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Exhibit Maintenance: Regularly inspect and maintain all exhibits to ensure they are functioning properly and provide a high-quality experience.

2. Space Utilization: Consider expanding the museum to offer more exhibits, especially if there is available space and demand from visitors.

3. Staff Training: Train staff to be more customer-focused and sensitive to the needs of families with young children. They should be aware of their tone and language when interacting with visitors, especially when children are present."
2,"Lol\u00eb vs Lululemon... Grand combat! Mais dans mon coeur, la deuxi\u00e8me marque restera toujours ma favorite. D\u00e9sol\u00e9e Lol\u00eb si je te blesse en ces quelques mots, j'ai pourtant essay\u00e9, mais tes produits ne m'ont pas s\u00e9duites au point de trahir Lulu. Triste sort, oui je sais. Mais je ne peux \u00eatre infid\u00e8le \u00e0 Lulu, tu comprends?! N'en parlons, cela serait trop douloureux pour toi, Lol\u00eb ... ;)","lol u00eb vs lululemon... grand combat! mais dans mon coeur, la deuxi u00e8me marque restera toujours ma favorite. d u00e9sol u00e9e lol u00eb si je te blesse en ces quelques mots, j'ai pourtant essay u00e9, mais tes produits ne m'ont pas s u00e9duites au point de trahir lulu. triste sort, oui je sais. mais je ne peux u00eatre infid u00e8le u00e0 lulu, tu comprends?! n'en parlons, cela serait trop douloureux pour toi, lol u00eb ...","amusement, neutral, joy","[INST] A customer left us a 2-star review: 'lol u00eb vs lululemon... grand combat! mais dans mon coeur, la deuxi u00e8me marque restera toujours ma favorite. d u00e9sol u00e9e lol u00eb si je te blesse en ces quelques mots, j'ai pourtant essay u00e9, mais tes produits ne m'ont pas s u00e9duites au point de trahir lulu. triste sort, oui je sais. mais je ne peux u00eatre infid u00e8le u00e0 lulu, tu comprends?! n'en parlons, cela serait trop douloureux pour toi, lol u00eb ...' The customer feels amusement, neutral, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'lol u00eb vs lululemon... grand combat! mais dans mon coeur, la deuxi u00e8me marque restera toujours ma favorite. d u00e9sol u00e9e lol u00eb si je te blesse en ces quelques mots, j'ai pourtant essay u00e9, mais tes produits ne m'ont pas s u00e9duites au point de trahir lulu. triste sort, oui je sais. mais je ne peux u00eatre infid u00e8le u00e0 lulu, tu comprends?! n'en parlons, cela serait trop douloureux pour toi, lol u00eb ...' The customer feels amusement, neutral, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can:

1. Improve product quality: The customer mentions that they were disappointed with our products and still prefer Lululemon. We should focus on enhancing the quality of our products to match or surpass Lululemon's standards.

2. Personalize communication: The customer's review is written in French, indicating that they may be more comfortable communicating in that language. Offering multilingual support could help improve their experience.

3. Offer exceptional customer service: The customer seems to have tried our products but still feels loyal to Lululemon."
2,"Just another corporate yogurt place. \n\nEvery time I've been to the Chandler Whole Foods in this same shopping center, I'd drive past Orange Leaf and remind myself I still needed to try the place.\n\nWell, Friday night, finally stopped in here. \n\nNice, open spacious set up. Comfy padded chairs. Brightly lit and seemed clean. \n\nHuge variety of flavors that night (17), two dairy free options and one NSA with cute names like \""Snickerdoodle: Tastes as happy as it sounds!\"" and \""Pineapple: Don't let the spikes fool you, it's tasty!\""\n\nIf there's one thing I despise about self-serve yogurt joints it's sample cup hoarders. Oh, you say your shop's going green? Just stop, please. Especially if there's no recycling bin or reusable containers available for purchase! \n\nIt's even more annoying when you have to ask for them and an employee looks at you like you just murdered their first born. \n\nThe disgruntled employee (who didn't greet anyone, by the way, she looked like she was in sheer pain) gave us each one. Yes, one each. Hello, dispenser contamination! Gross. \n\nYou run a yogurt shop; customers want to try your product. Just put a bin of cups out like everyone else does. \n\nAs far as the yogurt goes, it was great. I mixed pineapple and coconut together, two flavors I can never seem to find! Dude had the Snickerdoodle, which yes, tasted as happy as it sounds. \n\nToppings bar is kind of weak, and the fruit didn't seem fresh. Great variety of Boba flavors though, most I've seen in the area. \n\nWith froyo shops on almost every corner in the Valley, not sure I'd go out of my way to come here again.","just another corporate yogurt place. n nevery time i've been to the chandler whole foods in this same shopping center, i'd drive past orange leaf and remind myself i still needed to try the place. n nwell, friday night, finally stopped in here. n nnice, open spacious set up. comfy padded chairs. brightly lit and seemed clean. n nhuge variety of flavors that night 17 , two dairy free options and one nsa with cute names like snickerdoodle tastes as happy as it sounds! and pineapple don't let the spikes fool you, it's tasty! n nif there's one thing i despise about self serve yogurt joints it's sample cup hoarders. oh, you say your shop's going green? just stop, please. especially if there's no recycling bin or reusable containers available for purchase! n nit's even more annoying when you have to ask for them and an employee looks at you like you just murdered their first born. n nthe disgruntled employee who didn't greet anyone, by the way, she looked like she was in sheer pain gave us each one. yes, one each. hello, dispenser contamination! gross. n nyou run a yogurt shop customers want to try your product. just put a bin of cups out like everyone else does. n nas far as the yogurt goes, it was great. i mixed pineapple and coconut together, two flavors i can never seem to find! dude had the snickerdoodle, which yes, tasted as happy as it sounds. n ntoppings bar is kind of weak, and the fruit didn't seem fresh. great variety of boba flavors though, most i've seen in the area. n nwith froyo shops on almost every corner in the valley, not sure i'd go out of my way to come here again.","joy, approval, admiration","[INST] A customer left us a 2-star review: 'just another corporate yogurt place. n nevery time i've been to the chandler whole foods in this same shopping center, i'd drive past orange leaf and remind myself i still needed to try the place. n nwell, friday night, finally stopped in here. n nnice, open spacious set up. comfy padded chairs. brightly lit and seemed clean. n nhuge variety of flavors that night 17 , two dairy free options and one nsa with cute names like snickerdoodle tastes as happy as it sounds! and pineapple don't let the spikes fool you, it's tasty! n nif there's one thing i despise about self serve yogurt joints it's sample cup hoarders. oh, you say your shop's going green? just stop, please. especially if there's no recycling bin or reusable containers available for purchase! n nit's even more annoying when you have to ask for them and an employee looks at you like you just murdered their first born. n nthe disgruntled employee who didn't greet anyone, by the way, she looked like she was in sheer pain gave us each one. yes, one each. hello, dispenser contamination! gross. n nyou run a yogurt shop customers want to try your product. just put a bin of cups out like everyone else does. n nas far as the yogurt goes, it was great. i mixed pineapple and coconut together, two flavors i can never seem to find! dude had the snickerdoodle, which yes, tasted as happy as it sounds. n ntoppings bar is kind of weak, and the fruit didn't seem fresh. great variety of boba flavors though, most i've seen in the area. n nwith froyo shops on almost every corner in the valley, not sure i'd go out of my way to come here again.' The customer feels joy, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'just another corporate yogurt place. n nevery time i've been to the chandler whole foods in this same shopping center, i'd drive past orange leaf and remind myself i still needed to try the place. n nwell, friday night, finally stopped in here. n nnice, open spacious set up. comfy padded chairs. brightly lit and seemed clean. n nhuge variety of flavors that night 17 , two dairy free options and one nsa with cute names like snickerdoodle tastes as happy as it sounds! and pineapple don't let the spikes fool you, it's tasty! n nif there's one thing i despise about self serve yogurt joints it's sample cup hoarders. oh, you say your shop's going green? just stop, please. especially if there's no recycling bin or reusable containers available for purchase! n nit's even more annoying when you have to ask for them and an employee looks at you like you just murdered their first born. n nthe disgruntled employee who didn't greet anyone, by the way, she looked like she was in sheer pain gave us each one. yes, one each. hello, dispenser contamination! gross. n nyou run a yogurt shop customers want to try your product. just put a bin of cups out like everyone else does. n nas far as the yogurt goes, it was great. i mixed pineapple and coconut together, two flavors i can never seem to find! dude had the snickerdoodle, which yes, tasted as happy as it sounds. n ntoppings bar is kind of weak, and the fruit didn't seem fresh. great variety of boba flavors though, most i've seen in the area. n nwith froyo shops on almost every corner in the valley, not sure i'd go out of my way to come here again.' The customer feels joy, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Employee Training: Train employees to be more welcoming and attentive to customers. This includes greeting customers upon entry, offering assistance when needed, and providing a positive and friendly atmosphere.

2. Sample Cups: Provide a bin of cups for customers to try the yogurt flavors. This will encourage customers to sample more flavors and potentially increase sales.

3. Reusable Containers: Offer reusable containers for sale to customers who are concerned about the environment. This will help reduce waste and show that we are environmentally conscious."
2,"I love BBQ. So I am always eager to try some new q. I was fairly disappointed. This place has the look and feel of a hipster restaurant but unfortunately it tastes like it to. There is no soul.\nWe split the 2 meet combo (shoulder & brisket). The shoulder was a small portion that came in a cast iron skillet. The meat was tender but lacked texture or bark, and it was diced into large clocks. The brisket was a mess. I still can't figure out how they sliced it. No visible smoke ring but you really couldn't tell because the place is dark like a cave.  Again lacking texture, and it was tender but super fatty.  I will say that my wife enjoyed the mac n cheese but the corn bread was overly sweet and greasy. The app menu was great we had fried chicken hearts. \n\nMy final issue was our service. Our server acted like our table of ten was bothering her although the place was dead that night.  Bottom line is it is Pittsburg, so I should have lower BBQ standards, but this was really lackluster even for Pittsburgh.","i love bbq. so i am always eager to try some new q. i was fairly disappointed. this place has the look and feel of a hipster restaurant but unfortunately it tastes like it to. there is no soul. nwe split the 2 meet combo shoulder brisket . the shoulder was a small portion that came in a cast iron skillet. the meat was tender but lacked texture or bark, and it was diced into large clocks. the brisket was a mess. i still can't figure out how they sliced it. no visible smoke ring but you really couldn't tell because the place is dark like a cave. again lacking texture, and it was tender but super fatty. i will say that my wife enjoyed the mac n cheese but the corn bread was overly sweet and greasy. the app menu was great we had fried chicken hearts. n nmy final issue was our service. our server acted like our table of ten was bothering her although the place was dead that night. bottom line is it is pittsburg, so i should have lower bbq standards, but this was really lackluster even for pittsburgh.","disappointment, disapproval, love","[INST] A customer left us a 2-star review: 'i love bbq. so i am always eager to try some new q. i was fairly disappointed. this place has the look and feel of a hipster restaurant but unfortunately it tastes like it to. there is no soul. nwe split the 2 meet combo shoulder brisket . the shoulder was a small portion that came in a cast iron skillet. the meat was tender but lacked texture or bark, and it was diced into large clocks. the brisket was a mess. i still can't figure out how they sliced it. no visible smoke ring but you really couldn't tell because the place is dark like a cave. again lacking texture, and it was tender but super fatty. i will say that my wife enjoyed the mac n cheese but the corn bread was overly sweet and greasy. the app menu was great we had fried chicken hearts. n nmy final issue was our service. our server acted like our table of ten was bothering her although the place was dead that night. bottom line is it is pittsburg, so i should have lower bbq standards, but this was really lackluster even for pittsburgh.' The customer feels disappointment, disapproval, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i love bbq. so i am always eager to try some new q. i was fairly disappointed. this place has the look and feel of a hipster restaurant but unfortunately it tastes like it to. there is no soul. nwe split the 2 meet combo shoulder brisket . the shoulder was a small portion that came in a cast iron skillet. the meat was tender but lacked texture or bark, and it was diced into large clocks. the brisket was a mess. i still can't figure out how they sliced it. no visible smoke ring but you really couldn't tell because the place is dark like a cave. again lacking texture, and it was tender but super fatty. i will say that my wife enjoyed the mac n cheese but the corn bread was overly sweet and greasy. the app menu was great we had fried chicken hearts. n nmy final issue was our service. our server acted like our table of ten was bothering her although the place was dead that night. bottom line is it is pittsburg, so i should have lower bbq standards, but this was really lackluster even for pittsburgh.' The customer feels disappointment, disapproval, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on several key areas:

1. Enhance the taste of our BBQ: The customer felt that the BBQ lacked texture, bark, and a smoke ring. We could consider refining our cooking techniques to achieve a more authentic BBQ flavor and texture.

2. Improve portion sizes: The customer felt that the shoulder portion was small. We could consider adjusting our portion sizes to meet customer expectations.

3. Train staff on customer service: The customer felt that the server was unfriendly. We should emphasize the importance of friendly and attentive service to all customers."
2,"The lobby area definitely looked beautiful but the lack of customer service and room condition brought the impression down tremendously. For starters, the shower drain was clogged. Then the shower pressure was VERY slow, like practically dripping. Then, we had leftover food from Benihana that we needed to heat up to eat and when I called the front to ask for a microwave the lady rudely said there's NOT EVEN ONE microwave in the entire hotel for guests to use. Like.. Seriously?! How is that even possible?? Oh, then we called papa johns for pizza one night and were told that papa johns isn't allowed on westgate property. Cmon people. Settle your differences so guests can have the convenience we pay for.","the lobby area definitely looked beautiful but the lack of customer service and room condition brought the impression down tremendously. for starters, the shower drain was clogged. then the shower pressure was very slow, like practically dripping. then, we had leftover food from benihana that we needed to heat up to eat and when i called the front to ask for a microwave the lady rudely said there's not even one microwave in the entire hotel for guests to use. like.. seriously?! how is that even possible?? oh, then we called papa johns for pizza one night and were told that papa johns isn't allowed on westgate property. cmon people. settle your differences so guests can have the convenience we pay for.","annoyance, disappointment, curiosity","[INST] A customer left us a 2-star review: 'the lobby area definitely looked beautiful but the lack of customer service and room condition brought the impression down tremendously. for starters, the shower drain was clogged. then the shower pressure was very slow, like practically dripping. then, we had leftover food from benihana that we needed to heat up to eat and when i called the front to ask for a microwave the lady rudely said there's not even one microwave in the entire hotel for guests to use. like.. seriously?! how is that even possible?? oh, then we called papa johns for pizza one night and were told that papa johns isn't allowed on westgate property. cmon people. settle your differences so guests can have the convenience we pay for.' The customer feels annoyance, disappointment, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the lobby area definitely looked beautiful but the lack of customer service and room condition brought the impression down tremendously. for starters, the shower drain was clogged. then the shower pressure was very slow, like practically dripping. then, we had leftover food from benihana that we needed to heat up to eat and when i called the front to ask for a microwave the lady rudely said there's not even one microwave in the entire hotel for guests to use. like.. seriously?! how is that even possible?? oh, then we called papa johns for pizza one night and were told that papa johns isn't allowed on westgate property. cmon people. settle your differences so guests can have the convenience we pay for.' The customer feels annoyance, disappointment, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following issues:

1. Customer Service: Train staff to provide friendly, helpful, and courteous service. Acknowledge and apologize for any inconveniences, and offer solutions or compensation for the issues experienced.

2. Room Condition: Ensure regular maintenance and inspections of rooms, particularly the shower drains and pressure, to prevent similar issues from occurring.

3. Amenities: Provide clear information about available amenities, such as microwaves, and ensure there are enough for guest use."
2,"Saigon Pho Falls Flat\n\nYears ago, my husband and i went to Saigon Pho regularly before choir practice to get a bowl of Bun Hanoi.  Once we quit the choir, and found Cyclo, Saigon Pho was no longer on the radar screen.  Last night, i craved a bowl of pho, and wanting to mix it up a bit, we thought we'd visit the old haunt.\n\nWell, disappointing.  The Pho Tai was flat in flavor, greasy and very, very average.  the \""salad\"" consisted of a handful of bean sprouts, a lemon wedge, one basil leaf (!) and a sickly branch of couple day old mint leaves.  \n\nIt was sustenance, but not a great food treat.  \n\nwe'll be moving on.","saigon pho falls flat n nyears ago, my husband and i went to saigon pho regularly before choir practice to get a bowl of bun hanoi. once we quit the choir, and found cyclo, saigon pho was no longer on the radar screen. last night, i craved a bowl of pho, and wanting to mix it up a bit, we thought we'd visit the old haunt. n nwell, disappointing. the pho tai was flat in flavor, greasy and very, very average. the salad consisted of a handful of bean sprouts, a lemon wedge, one basil leaf ! and a sickly branch of couple day old mint leaves. n nit was sustenance, but not a great food treat. n nwe'll be moving on.","disappointment, neutral, disapproval","[INST] A customer left us a 2-star review: 'saigon pho falls flat n nyears ago, my husband and i went to saigon pho regularly before choir practice to get a bowl of bun hanoi. once we quit the choir, and found cyclo, saigon pho was no longer on the radar screen. last night, i craved a bowl of pho, and wanting to mix it up a bit, we thought we'd visit the old haunt. n nwell, disappointing. the pho tai was flat in flavor, greasy and very, very average. the salad consisted of a handful of bean sprouts, a lemon wedge, one basil leaf ! and a sickly branch of couple day old mint leaves. n nit was sustenance, but not a great food treat. n nwe'll be moving on.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'saigon pho falls flat n nyears ago, my husband and i went to saigon pho regularly before choir practice to get a bowl of bun hanoi. once we quit the choir, and found cyclo, saigon pho was no longer on the radar screen. last night, i craved a bowl of pho, and wanting to mix it up a bit, we thought we'd visit the old haunt. n nwell, disappointing. the pho tai was flat in flavor, greasy and very, very average. the salad consisted of a handful of bean sprouts, a lemon wedge, one basil leaf ! and a sickly branch of couple day old mint leaves. n nit was sustenance, but not a great food treat. n nwe'll be moving on.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Saigon Pho, we can focus on the following areas:

1. Enhance the flavor of the Pho Tai by adjusting the seasoning or ingredients.
2. Offer a more generous and diverse salad, including a variety of fresh herbs and vegetables.
3. Consistently maintain the quality of the food, ensuring it is not greasy or average.
4. Consider reaching out to the customer to express our appreciation for their feedback and offer a complimentary meal to make amends for their recent experience.
5. Encourage regular customers to return by offering loyalty programs or special promotions."
2,"I didn't know that a return policy was so difficult. I went to return $28 worth of facewash and toner that broke my face out and the sales girl was making such a big deal that I had used half of the product. Almost anyone will tell you to keep with a facial routine for a week or two to see if it works. I bought the product two weeks ago. I didn't notice anywhere on the receipt that said \"" only use a few times, if you don't like it, bring it back\""....","i didn't know that a return policy was so difficult. i went to return 28 worth of facewash and toner that broke my face out and the sales girl was making such a big deal that i had used half of the product. almost anyone will tell you to keep with a facial routine for a week or two to see if it works. i bought the product two weeks ago. i didn't notice anywhere on the receipt that said only use a few times, if you don't like it, bring it back ....","realization, neutral, approval","[INST] A customer left us a 2-star review: 'i didn't know that a return policy was so difficult. i went to return 28 worth of facewash and toner that broke my face out and the sales girl was making such a big deal that i had used half of the product. almost anyone will tell you to keep with a facial routine for a week or two to see if it works. i bought the product two weeks ago. i didn't notice anywhere on the receipt that said only use a few times, if you don't like it, bring it back ....' The customer feels realization, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i didn't know that a return policy was so difficult. i went to return 28 worth of facewash and toner that broke my face out and the sales girl was making such a big deal that i had used half of the product. almost anyone will tell you to keep with a facial routine for a week or two to see if it works. i bought the product two weeks ago. i didn't notice anywhere on the receipt that said only use a few times, if you don't like it, bring it back ....' The customer feels realization, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Clarify Return Policy: Make the return policy more visible and clear on the receipt, product packaging, and online. Include information about the usage limit and the time frame within which returns are accepted.

2. Train Staff: Train sales staff to be more empathetic and understanding when dealing with customers who wish to return products. They should be aware of the return policy and communicate it effectively to customers.

3. Product Testing: Consider allowing customers to test products for a longer period before committing to a purchase, or offer sample sizes to help customers make informed decisions."
2,I wouldn't come back here again especially for the price. I've heard great reviews about this place. But the only thing great about this buffet is the crabs! The rest of the food was BLAH! - J,i wouldn't come back here again especially for the price. i've heard great reviews about this place. but the only thing great about this buffet is the crabs! the rest of the food was blah! j,"admiration, disapproval, approval","[INST] A customer left us a 2-star review: 'i wouldn't come back here again especially for the price. i've heard great reviews about this place. but the only thing great about this buffet is the crabs! the rest of the food was blah! j' The customer feels admiration, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i wouldn't come back here again especially for the price. i've heard great reviews about this place. but the only thing great about this buffet is the crabs! the rest of the food was blah! j' The customer feels admiration, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially win them back, we could focus on the following areas:

1. Quality of Food: Improve the quality and variety of the non-crab dishes to match the high expectations set by the positive reviews.

2. Consistency: Ensure that the quality of food is consistent across all dishes, not just the crabs.

3. Value for Money: Review the pricing structure to ensure it is competitive and offers good value for the quality of food provided.

4. Customer Feedback: Implement a system to collect and respond to customer feedback more effectively. This shows that we value their opinions and are committed to improving their experience."
2,"Wow.  What a letdown.\n\nMaybe I let hype get to me again, but overall, Gaby Et Jules just didn't satisfy my expectations of what a good macaroon should be.  From an atmosphere perspective... although the owner and staff were extremely happy to serve us... the whole white glove affair just seemed a little stuffy.\n\nI decided to splurge and get a few different types of macaroons and a pastry.  Ignoring the sticker shock I endured (almost $3 per macaroon... really?), I was incredibly underwhelmed by quality, complexity and ingenuity of the options.\n\nDo yourself a favor and grab some macaroons from a non-traditional spot (such as Marty's Market, or if you have the privvy...  simplified versions at the Duquesne Club) as these babies just aren't up to par.","wow. what a letdown. n nmaybe i let hype get to me again, but overall, gaby et jules just didn't satisfy my expectations of what a good macaroon should be. from an atmosphere perspective... although the owner and staff were extremely happy to serve us... the whole white glove affair just seemed a little stuffy. n ni decided to splurge and get a few different types of macaroons and a pastry. ignoring the sticker shock i endured almost 3 per macaroon... really? , i was incredibly underwhelmed by quality, complexity and ingenuity of the options. n ndo yourself a favor and grab some macaroons from a non traditional spot such as marty's market, or if you have the privvy... simplified versions at the duquesne club as these babies just aren't up to par.","disappointment, surprise, disapproval","[INST] A customer left us a 2-star review: 'wow. what a letdown. n nmaybe i let hype get to me again, but overall, gaby et jules just didn't satisfy my expectations of what a good macaroon should be. from an atmosphere perspective... although the owner and staff were extremely happy to serve us... the whole white glove affair just seemed a little stuffy. n ni decided to splurge and get a few different types of macaroons and a pastry. ignoring the sticker shock i endured almost 3 per macaroon... really? , i was incredibly underwhelmed by quality, complexity and ingenuity of the options. n ndo yourself a favor and grab some macaroons from a non traditional spot such as marty's market, or if you have the privvy... simplified versions at the duquesne club as these babies just aren't up to par.' The customer feels disappointment, surprise, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'wow. what a letdown. n nmaybe i let hype get to me again, but overall, gaby et jules just didn't satisfy my expectations of what a good macaroon should be. from an atmosphere perspective... although the owner and staff were extremely happy to serve us... the whole white glove affair just seemed a little stuffy. n ni decided to splurge and get a few different types of macaroons and a pastry. ignoring the sticker shock i endured almost 3 per macaroon... really? , i was incredibly underwhelmed by quality, complexity and ingenuity of the options. n ndo yourself a favor and grab some macaroons from a non traditional spot such as marty's market, or if you have the privvy... simplified versions at the duquesne club as these babies just aren't up to par.' The customer feels disappointment, surprise, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Gaby et Jules, consider the following steps:

1. Address the pricing concern: Explain the cost of high-quality ingredients and the craftsmanship involved in creating our macaroons. Offer a special promotion or discount for the customer's next visit to make the price more appealing.

2. Enhance the atmosphere: Create a more relaxed and inviting ambiance, while still maintaining the white glove service. This could involve soft music, comfortable seating, and a more casual decor."
2,"cool place! it's a gas station/gift shop/restaurant/car wash/bakery! crazy! i will say it is upscale and over priced for the gifts.  but it has a bakery with fresh coffee, and small baked goods! met with my wife here, we grubbed the pulled pork sandwiches. was not impressed at all. there were hard bits and chunks in our sandwiches, and it just wasn't very tasty, meat was over cooked and really chewy. Expected way better pulled pork. I'm sure the other food is great, but if you can't master pulled pork at a BBQ place. i don't think i will be coming back.","cool place! it's a gas station gift shop restaurant car wash bakery! crazy! i will say it is upscale and over priced for the gifts. but it has a bakery with fresh coffee, and small baked goods! met with my wife here, we grubbed the pulled pork sandwiches. was not impressed at all. there were hard bits and chunks in our sandwiches, and it just wasn't very tasty, meat was over cooked and really chewy. expected way better pulled pork. i'm sure the other food is great, but if you can't master pulled pork at a bbq place. i don't think i will be coming back.","disapproval, admiration, disappointment","[INST] A customer left us a 2-star review: 'cool place! it's a gas station gift shop restaurant car wash bakery! crazy! i will say it is upscale and over priced for the gifts. but it has a bakery with fresh coffee, and small baked goods! met with my wife here, we grubbed the pulled pork sandwiches. was not impressed at all. there were hard bits and chunks in our sandwiches, and it just wasn't very tasty, meat was over cooked and really chewy. expected way better pulled pork. i'm sure the other food is great, but if you can't master pulled pork at a bbq place. i don't think i will be coming back.' The customer feels disapproval, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'cool place! it's a gas station gift shop restaurant car wash bakery! crazy! i will say it is upscale and over priced for the gifts. but it has a bakery with fresh coffee, and small baked goods! met with my wife here, we grubbed the pulled pork sandwiches. was not impressed at all. there were hard bits and chunks in our sandwiches, and it just wasn't very tasty, meat was over cooked and really chewy. expected way better pulled pork. i'm sure the other food is great, but if you can't master pulled pork at a bbq place. i don't think i will be coming back.' The customer feels disapproval, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Pulled Pork: Enhance the preparation and cooking process of the pulled pork to ensure it is tender, juicy, and free of hard bits and chunks.

2. Consistency: Strive for consistency in food quality across all menu items to meet customer expectations.

3. Pricing: Review the pricing of gift items to ensure they are competitive and offer good value for money.

4. Customer Feedback: Actively seek and address customer feedback to continuously improve our services."
2,"Gay nightlife is Vegas is sad.\n\nWe went to Piranha, because we were in the neighborhood. They had a line at 2:30 on Friday, so Saturday - we returned for the full experience. We thought, hey, we never see that in SF. Must be a good sign.\n\nSigns can be misleading.\n\nThe club is an interesting space, it's got a VIP area (who knows why) and then a general floor. Everything is small, bars are laced through the area along with people who were awfully cocky. Drinks were crappy and uber-expensive, I had a Three Olives Grape and soda for $10. And it tasted more like Perrier with Splenda.\n\nThere was a go-go boy here who couldn't dance at all. It was like watching a limp piece of beef flop around. Yuck. You can tell if a go-go boy is straight or not, by the way he dances. And this one was straight. The other one was the better \""straight\"" go-go boy.\n\nA Piranha with a lack of a bite. Maybe, next time it would be worth it to do VIP. But other than, as the old saying goes . . . \""there's no place like home.\""","gay nightlife is vegas is sad. n nwe went to piranha, because we were in the neighborhood. they had a line at 2 30 on friday, so saturday we returned for the full experience. we thought, hey, we never see that in sf. must be a good sign. n nsigns can be misleading. n nthe club is an interesting space, it's got a vip area who knows why and then a general floor. everything is small, bars are laced through the area along with people who were awfully cocky. drinks were crappy and uber expensive, i had a three olives grape and soda for 10. and it tasted more like perrier with splenda. n nthere was a go go boy here who couldn't dance at all. it was like watching a limp piece of beef flop around. yuck. you can tell if a go go boy is straight or not, by the way he dances. and this one was straight. the other one was the better straight go go boy. n na piranha with a lack of a bite. maybe, next time it would be worth it to do vip. but other than, as the old saying goes . . . there's no place like home.","disappointment, sadness, neutral","[INST] A customer left us a 2-star review: 'gay nightlife is vegas is sad. n nwe went to piranha, because we were in the neighborhood. they had a line at 2 30 on friday, so saturday we returned for the full experience. we thought, hey, we never see that in sf. must be a good sign. n nsigns can be misleading. n nthe club is an interesting space, it's got a vip area who knows why and then a general floor. everything is small, bars are laced through the area along with people who were awfully cocky. drinks were crappy and uber expensive, i had a three olives grape and soda for 10. and it tasted more like perrier with splenda. n nthere was a go go boy here who couldn't dance at all. it was like watching a limp piece of beef flop around. yuck. you can tell if a go go boy is straight or not, by the way he dances. and this one was straight. the other one was the better straight go go boy. n na piranha with a lack of a bite. maybe, next time it would be worth it to do vip. but other than, as the old saying goes . . . there's no place like home.' The customer feels disappointment, sadness, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'gay nightlife is vegas is sad. n nwe went to piranha, because we were in the neighborhood. they had a line at 2 30 on friday, so saturday we returned for the full experience. we thought, hey, we never see that in sf. must be a good sign. n nsigns can be misleading. n nthe club is an interesting space, it's got a vip area who knows why and then a general floor. everything is small, bars are laced through the area along with people who were awfully cocky. drinks were crappy and uber expensive, i had a three olives grape and soda for 10. and it tasted more like perrier with splenda. n nthere was a go go boy here who couldn't dance at all. it was like watching a limp piece of beef flop around. yuck. you can tell if a go go boy is straight or not, by the way he dances. and this one was straight. the other one was the better straight go go boy. n na piranha with a lack of a bite. maybe, next time it would be worth it to do vip. but other than, as the old saying goes . . . there's no place like home.' The customer feels disappointment, sadness, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Piranha, we could consider the following:

1. Reduce wait times: Address the long lines by improving the check-in process, increasing staff, or offering a priority entry option for VIP customers.

2. Improve drink quality: Offer higher-quality drinks by using better ingredients, training bartenders to make drinks consistently well, and offering a more diverse drink menu.

3. Enhance the atmosphere: Make the club more welcoming by improving the lighting, music, and decor to create a more enjoyable and less cramped environment."
2,"I went in today to have a look at their selection, i walked in and no one was there. I heard someone snoring in the back so i figured i would take a peek. As i thought, someone was laying on the couch sleeping! ahah. I hate waking people up so I took a few business cards, took note of their products, and went on my way.\n\nProducts were some of what i am looking for, drip tips, and batteries, and also looking for new brands of liquid i haven't tried out. I'll be back in a few days maybe, and hopefully someone will be awake to answer a few of my questions.\n\nIt's a small store from what i saw, i didn't see any testers i could help myself to, i did see a showcase full of flavors which was nice. I did find a couple that caught my eye as i was reading them. Other than that, it was a shame i walked in at a bad time.\n\nfor now 2/5 stars i can't leave this mistake unsaid.","i went in today to have a look at their selection, i walked in and no one was there. i heard someone snoring in the back so i figured i would take a peek. as i thought, someone was laying on the couch sleeping! ahah. i hate waking people up so i took a few business cards, took note of their products, and went on my way. n nproducts were some of what i am looking for, drip tips, and batteries, and also looking for new brands of liquid i haven't tried out. i'll be back in a few days maybe, and hopefully someone will be awake to answer a few of my questions. n nit's a small store from what i saw, i didn't see any testers i could help myself to, i did see a showcase full of flavors which was nice. i did find a couple that caught my eye as i was reading them. other than that, it was a shame i walked in at a bad time. n nfor now 2 5 stars i can't leave this mistake unsaid.","annoyance, optimism, neutral","[INST] A customer left us a 2-star review: 'i went in today to have a look at their selection, i walked in and no one was there. i heard someone snoring in the back so i figured i would take a peek. as i thought, someone was laying on the couch sleeping! ahah. i hate waking people up so i took a few business cards, took note of their products, and went on my way. n nproducts were some of what i am looking for, drip tips, and batteries, and also looking for new brands of liquid i haven't tried out. i'll be back in a few days maybe, and hopefully someone will be awake to answer a few of my questions. n nit's a small store from what i saw, i didn't see any testers i could help myself to, i did see a showcase full of flavors which was nice. i did find a couple that caught my eye as i was reading them. other than that, it was a shame i walked in at a bad time. n nfor now 2 5 stars i can't leave this mistake unsaid.' The customer feels annoyance, optimism, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i went in today to have a look at their selection, i walked in and no one was there. i heard someone snoring in the back so i figured i would take a peek. as i thought, someone was laying on the couch sleeping! ahah. i hate waking people up so i took a few business cards, took note of their products, and went on my way. n nproducts were some of what i am looking for, drip tips, and batteries, and also looking for new brands of liquid i haven't tried out. i'll be back in a few days maybe, and hopefully someone will be awake to answer a few of my questions. n nit's a small store from what i saw, i didn't see any testers i could help myself to, i did see a showcase full of flavors which was nice. i did find a couple that caught my eye as i was reading them. other than that, it was a shame i walked in at a bad time. n nfor now 2 5 stars i can't leave this mistake unsaid.' The customer feels annoyance, optimism, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Staffing: Ensure that there is adequate staffing during business hours to provide immediate assistance to customers.

2. Store layout: Arrange the store layout to make it more visible when someone is sleeping or unavailable, such as placing a sign or having a designated area for employees to rest during breaks.

3. Product information: Provide more detailed product information, including testers for drip tips, batteries, and e-liquids, to help customers make informed decisions.

4. Customer service: Train staff to be more proactive in engaging with customers, answering questions, and offering assistance."
2,"My main issue with this place is the noise because it's still undergoing construction.  One of the main reasons I came to Vegas was to relax and catch up on sleep since I have a 1 year old and he never sleeps in.  Construction started at about 6:30 am and even though I was on the 18th floor the windows did a poor job of trying to muffle the noise.  They offered to switch us across the hall, but I opted out because if the noise travels up 18 floors I doubt walking across the hall would make much of a difference. I get the fact that when you're in Vegas you should be on the move out and about,  but there were times during the day I wanted to take a nap and was not able because it was so annoyingly loud!!!! The fact that I wasn't able to sleep passed 6:30 am because that's when construction started kills me.  If I wanted to wake up at 6:30 am I would have stayed home. A hotel that you can't sleep in is about as pointless as a rental car you can't drive. It just ends up being a huge waste of money.  I am only giving them 2 stars for customer service since we received a credit for 1 day of their resort fee charge.  If you value sleep don't stay here.","my main issue with this place is the noise because it's still undergoing construction. one of the main reasons i came to vegas was to relax and catch up on sleep since i have a 1 year old and he never sleeps in. construction started at about 6 30 am and even though i was on the 18th floor the windows did a poor job of trying to muffle the noise. they offered to switch us across the hall, but i opted out because if the noise travels up 18 floors i doubt walking across the hall would make much of a difference. i get the fact that when you're in vegas you should be on the move out and about, but there were times during the day i wanted to take a nap and was not able because it was so annoyingly loud!!!! the fact that i wasn't able to sleep passed 6 30 am because that's when construction started kills me. if i wanted to wake up at 6 30 am i would have stayed home. a hotel that you can't sleep in is about as pointless as a rental car you can't drive. it just ends up being a huge waste of money. i am only giving them 2 stars for customer service since we received a credit for 1 day of their resort fee charge. if you value sleep don't stay here.","neutral, disappointment, disapproval","[INST] A customer left us a 2-star review: 'my main issue with this place is the noise because it's still undergoing construction. one of the main reasons i came to vegas was to relax and catch up on sleep since i have a 1 year old and he never sleeps in. construction started at about 6 30 am and even though i was on the 18th floor the windows did a poor job of trying to muffle the noise. they offered to switch us across the hall, but i opted out because if the noise travels up 18 floors i doubt walking across the hall would make much of a difference. i get the fact that when you're in vegas you should be on the move out and about, but there were times during the day i wanted to take a nap and was not able because it was so annoyingly loud!!!! the fact that i wasn't able to sleep passed 6 30 am because that's when construction started kills me. if i wanted to wake up at 6 30 am i would have stayed home. a hotel that you can't sleep in is about as pointless as a rental car you can't drive. it just ends up being a huge waste of money. i am only giving them 2 stars for customer service since we received a credit for 1 day of their resort fee charge. if you value sleep don't stay here.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'my main issue with this place is the noise because it's still undergoing construction. one of the main reasons i came to vegas was to relax and catch up on sleep since i have a 1 year old and he never sleeps in. construction started at about 6 30 am and even though i was on the 18th floor the windows did a poor job of trying to muffle the noise. they offered to switch us across the hall, but i opted out because if the noise travels up 18 floors i doubt walking across the hall would make much of a difference. i get the fact that when you're in vegas you should be on the move out and about, but there were times during the day i wanted to take a nap and was not able because it was so annoyingly loud!!!! the fact that i wasn't able to sleep passed 6 30 am because that's when construction started kills me. if i wanted to wake up at 6 30 am i would have stayed home. a hotel that you can't sleep in is about as pointless as a rental car you can't drive. it just ends up being a huge waste of money. i am only giving them 2 stars for customer service since we received a credit for 1 day of their resort fee charge. if you value sleep don't stay here.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Noise Management: Address the ongoing construction issue by implementing noise-reducing measures such as soundproofing windows, using quieter construction equipment, or scheduling construction during off-peak hours.

2. Accommodation Options: Offer alternative accommodations for guests who are sensitive to noise, such as rooms located further away from construction areas or providing noise-cancelling amenities.

3. Communication: Inform guests about any ongoing construction before their arrival and provide updates on the progress to manage expectations."
2,"The only reason my friends and I came here is because contrary to popular belief, everything in Vegas is NOT open 24 hours. Actually, most places close at 4:00am, if not before.\n\nThis is the only bar we could find that was open 24 hours... inside of Treasure Island. \n\nOkay, I can tell the bartender dude hates his job... or he LOVES it and he does a damn good job hiding his enthusiasm. My cousin and I ordered Pi\u00f1a coladas... and they really sucked. She said she couldn't taste ANY alcohol in hers, and I could taste some in mine but it just wasn't a tasty drink... it wasn't made right. It looked WAY better than it tasted.\n\nWe each had one drink and left. It was really disappointing.","the only reason my friends and i came here is because contrary to popular belief, everything in vegas is not open 24 hours. actually, most places close at 4 00am, if not before. n nthis is the only bar we could find that was open 24 hours... inside of treasure island. n nokay, i can tell the bartender dude hates his job... or he loves it and he does a damn good job hiding his enthusiasm. my cousin and i ordered pi u00f1a coladas... and they really sucked. she said she couldn't taste any alcohol in hers, and i could taste some in mine but it just wasn't a tasty drink... it wasn't made right. it looked way better than it tasted. n nwe each had one drink and left. it was really disappointing.","neutral, annoyance, disappointment","[INST] A customer left us a 2-star review: 'the only reason my friends and i came here is because contrary to popular belief, everything in vegas is not open 24 hours. actually, most places close at 4 00am, if not before. n nthis is the only bar we could find that was open 24 hours... inside of treasure island. n nokay, i can tell the bartender dude hates his job... or he loves it and he does a damn good job hiding his enthusiasm. my cousin and i ordered pi u00f1a coladas... and they really sucked. she said she couldn't taste any alcohol in hers, and i could taste some in mine but it just wasn't a tasty drink... it wasn't made right. it looked way better than it tasted. n nwe each had one drink and left. it was really disappointing.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the only reason my friends and i came here is because contrary to popular belief, everything in vegas is not open 24 hours. actually, most places close at 4 00am, if not before. n nthis is the only bar we could find that was open 24 hours... inside of treasure island. n nokay, i can tell the bartender dude hates his job... or he loves it and he does a damn good job hiding his enthusiasm. my cousin and i ordered pi u00f1a coladas... and they really sucked. she said she couldn't taste any alcohol in hers, and i could taste some in mine but it just wasn't a tasty drink... it wasn't made right. it looked way better than it tasted. n nwe each had one drink and left. it was really disappointing.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Attitude: Train our bartenders to maintain a friendly and enthusiastic demeanor, even during late-night shifts. This can help create a more welcoming atmosphere.

2. Consistency in Drink Quality: Ensure that all drinks are consistently prepared to the same high standard. This includes checking the alcohol content and taste of drinks regularly.

3. Communication: Improve communication with customers about the quality of their drinks. If a customer complains about the taste of their drink, offer to remake it or provide a complimentary replacement."
2,"This was the first place open serving food that was close by our hotel once we got settled in. We split an order of nachos, which were HUGE! The late night crowd was there, and they had the lights turned down and the music blaring. Not the atmosphere I expected.","this was the first place open serving food that was close by our hotel once we got settled in. we split an order of nachos, which were huge! the late night crowd was there, and they had the lights turned down and the music blaring. not the atmosphere i expected.","neutral, disappointment, surprise","[INST] A customer left us a 2-star review: 'this was the first place open serving food that was close by our hotel once we got settled in. we split an order of nachos, which were huge! the late night crowd was there, and they had the lights turned down and the music blaring. not the atmosphere i expected.' The customer feels neutral, disappointment, surprise. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this was the first place open serving food that was close by our hotel once we got settled in. we split an order of nachos, which were huge! the late night crowd was there, and they had the lights turned down and the music blaring. not the atmosphere i expected.' The customer feels neutral, disappointment, surprise. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Adjust the ambiance: Lower the music volume and increase the lighting in the late-night hours to better suit customers who may be looking for a more relaxed atmosphere.

2. Communicate expectations: Clearly communicate the atmosphere and environment of the restaurant, especially during late-night hours, to better align with customer expectations.

3. Offer a variety of seating options: Provide seating arrangements that cater to different preferences, such as quieter, more intimate areas for those who prefer a calmer environment."
2,"In a city like Montreal, you have to have great food to survive.  Unfortunately, this place focuses all energy on appearance and being trendy, with the food taking second stage.  Unless you're the type of person who just wants to be seen, it's not worth the long line.","in a city like montreal, you have to have great food to survive. unfortunately, this place focuses all energy on appearance and being trendy, with the food taking second stage. unless you're the type of person who just wants to be seen, it's not worth the long line.","disapproval, neutral, disappointment","[INST] A customer left us a 2-star review: 'in a city like montreal, you have to have great food to survive. unfortunately, this place focuses all energy on appearance and being trendy, with the food taking second stage. unless you're the type of person who just wants to be seen, it's not worth the long line.' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'in a city like montreal, you have to have great food to survive. unfortunately, this place focuses all energy on appearance and being trendy, with the food taking second stage. unless you're the type of person who just wants to be seen, it's not worth the long line.' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the quality and taste of our food, while maintaining the current aesthetic and trendiness of our establishment. This could involve:

1. Improving the taste and quality of our dishes, ensuring they meet the high standards expected in Montreal's food scene.
2. Reducing wait times, making the line move faster and more efficiently.
3. Listening to customer feedback and making adjustments based on their suggestions.
4. Offering exceptional customer service, ensuring that every customer feels valued and appreciated.
5. Considering offering a loyalty program or discounts for repeat customers to show appreciation for their continued support."
2,"We came her for my buddy's bachelor party after unexpectedly losing our table at XS. Had we not lost our table I think I would have been more open minded about coming here. There is a medium sized dance floor with a DJ elevated on a platform and a waterfall behind him. We had a table right on the dance floor. The DJ was spinning EDM(of course) on this Saturday night. To be frank, the majority of the crowd on this particular night seemed like the folks who were turned away from XS or wanted a more urban, casual scene. Our group of 11 dudes nonetheless had a good time because it was all about the bachelor(but of course) so we had a good time; however I will not be coming back again.","we came her for my buddy's bachelor party after unexpectedly losing our table at xs. had we not lost our table i think i would have been more open minded about coming here. there is a medium sized dance floor with a dj elevated on a platform and a waterfall behind him. we had a table right on the dance floor. the dj was spinning edm of course on this saturday night. to be frank, the majority of the crowd on this particular night seemed like the folks who were turned away from xs or wanted a more urban, casual scene. our group of 11 dudes nonetheless had a good time because it was all about the bachelor but of course so we had a good time however i will not be coming back again.","joy, neutral, admiration","[INST] A customer left us a 2-star review: 'we came her for my buddy's bachelor party after unexpectedly losing our table at xs. had we not lost our table i think i would have been more open minded about coming here. there is a medium sized dance floor with a dj elevated on a platform and a waterfall behind him. we had a table right on the dance floor. the dj was spinning edm of course on this saturday night. to be frank, the majority of the crowd on this particular night seemed like the folks who were turned away from xs or wanted a more urban, casual scene. our group of 11 dudes nonetheless had a good time because it was all about the bachelor but of course so we had a good time however i will not be coming back again.' The customer feels joy, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'we came her for my buddy's bachelor party after unexpectedly losing our table at xs. had we not lost our table i think i would have been more open minded about coming here. there is a medium sized dance floor with a dj elevated on a platform and a waterfall behind him. we had a table right on the dance floor. the dj was spinning edm of course on this saturday night. to be frank, the majority of the crowd on this particular night seemed like the folks who were turned away from xs or wanted a more urban, casual scene. our group of 11 dudes nonetheless had a good time because it was all about the bachelor but of course so we had a good time however i will not be coming back again.' The customer feels joy, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Table Reservations: Ensure a more reliable and efficient table reservation system to minimize unexpected losses. This could involve improving communication with customers and having backup plans in case of unforeseen circumstances.

2. Crowd Management: Strive to maintain a more balanced and diverse crowd to cater to a wider range of preferences. This could involve marketing efforts to attract a broader demographic.

3. Ambiance: While the customer appreciated the dance floor, waterfall, and DJ setup, they seemed to prefer a more upscale atmosphere."
2,"I'm not a big fan of this particular location.  Just as a background, I've been a Chase customer and have 2 active accounts with them.  I went in trying to cash a larger check and the new accounts specialist was just down my back trying to convince me to open another account.  I nearly felt forced to give my number, so I gave it to him quickly in hopes he wouldn't hear one of the numbers.  Apparently, it wasn't quick enough because he literally called me for 2 weeks straight and left me a voice mail to come back in and open that new account.  Also, while at the teller... I asked about a sign I saw on the window at the front.  It was some feature where you can scan your check and deposit it via phone.  I asked the teller if this was something that was available for the Blackberry.  Instead of knowing the answer, the teller had to search for the answer.  I guess that's good that she didn't just BS me with an answer, but at the same time; I feel as if that is something that she should have known.  My last complaint:  After the first set of doors is a room where there is 1 atm.  Under the atm... an overflowing plastic trash can that looks as if it has been neglected to days.  Not a good first impression, especially to those who are non Chase customers that are considering opening a new account.","i'm not a big fan of this particular location. just as a background, i've been a chase customer and have 2 active accounts with them. i went in trying to cash a larger check and the new accounts specialist was just down my back trying to convince me to open another account. i nearly felt forced to give my number, so i gave it to him quickly in hopes he wouldn't hear one of the numbers. apparently, it wasn't quick enough because he literally called me for 2 weeks straight and left me a voice mail to come back in and open that new account. also, while at the teller... i asked about a sign i saw on the window at the front. it was some feature where you can scan your check and deposit it via phone. i asked the teller if this was something that was available for the blackberry. instead of knowing the answer, the teller had to search for the answer. i guess that's good that she didn't just bs me with an answer, but at the same time i feel as if that is something that she should have known. my last complaint after the first set of doors is a room where there is 1 atm. under the atm... an overflowing plastic trash can that looks as if it has been neglected to days. not a good first impression, especially to those who are non chase customers that are considering opening a new account.","neutral, disapproval, annoyance","[INST] A customer left us a 2-star review: 'i'm not a big fan of this particular location. just as a background, i've been a chase customer and have 2 active accounts with them. i went in trying to cash a larger check and the new accounts specialist was just down my back trying to convince me to open another account. i nearly felt forced to give my number, so i gave it to him quickly in hopes he wouldn't hear one of the numbers. apparently, it wasn't quick enough because he literally called me for 2 weeks straight and left me a voice mail to come back in and open that new account. also, while at the teller... i asked about a sign i saw on the window at the front. it was some feature where you can scan your check and deposit it via phone. i asked the teller if this was something that was available for the blackberry. instead of knowing the answer, the teller had to search for the answer. i guess that's good that she didn't just bs me with an answer, but at the same time i feel as if that is something that she should have known. my last complaint after the first set of doors is a room where there is 1 atm. under the atm... an overflowing plastic trash can that looks as if it has been neglected to days. not a good first impression, especially to those who are non chase customers that are considering opening a new account.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i'm not a big fan of this particular location. just as a background, i've been a chase customer and have 2 active accounts with them. i went in trying to cash a larger check and the new accounts specialist was just down my back trying to convince me to open another account. i nearly felt forced to give my number, so i gave it to him quickly in hopes he wouldn't hear one of the numbers. apparently, it wasn't quick enough because he literally called me for 2 weeks straight and left me a voice mail to come back in and open that new account. also, while at the teller... i asked about a sign i saw on the window at the front. it was some feature where you can scan your check and deposit it via phone. i asked the teller if this was something that was available for the blackberry. instead of knowing the answer, the teller had to search for the answer. i guess that's good that she didn't just bs me with an answer, but at the same time i feel as if that is something that she should have known. my last complaint after the first set of doors is a room where there is 1 atm. under the atm... an overflowing plastic trash can that looks as if it has been neglected to days. not a good first impression, especially to those who are non chase customers that are considering opening a new account.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Training for staff: Ensure that all staff members are well-versed in the bank's products and services, so they can provide accurate and timely information to customers.

2. Respect customer's decisions: Respect the customer's choice not to open additional accounts and avoid pressuring them to do so.

3. Follow-up on customer inquiries: Improve follow-up procedures for customer inquiries, especially when a customer has expressed a preference not to be contacted."
2,"My personal meal deserves no stars, but since my co-workers all seemed to like their meals, and I will probably go again and try something else, I gave it two stars.\n\nMostly, the reason I felt compelled to add a review was as a warning.  Rubmi's take on tortilla soup is disgusting.  I gave it enough of a chance to try all the parts; the salty coconut broth, the fatty chicken and the clumpy mozzarella.  I honestly can't believe they put it on the menu because from construction to execution it is just awful.  The mozzarella clumps up so it is basically a blob of melted semi-warm cheese at the bottom.  Inedible.  The flavor of the broth made my stomach turn after a couple bites and it made its way to the trash can fast.  I don't remember the last time I would've asked for refund someplace, I usually just accept if I don't like something it is a matter of preference.  I would have taken it back and asked for a refund, probably asked them to try it and tell me it wasn't \""off\"" today.  Unfortunately, we carried out and I lost that opportunuity :(    \n\nIf this place is as good as everyone else says, definitely do not bother with this crap in a cup.  Even on a cold day, even in a blizzard, do not order the soup.","my personal meal deserves no stars, but since my co workers all seemed to like their meals, and i will probably go again and try something else, i gave it two stars. n nmostly, the reason i felt compelled to add a review was as a warning. rubmi's take on tortilla soup is disgusting. i gave it enough of a chance to try all the parts the salty coconut broth, the fatty chicken and the clumpy mozzarella. i honestly can't believe they put it on the menu because from construction to execution it is just awful. the mozzarella clumps up so it is basically a blob of melted semi warm cheese at the bottom. inedible. the flavor of the broth made my stomach turn after a couple bites and it made its way to the trash can fast. i don't remember the last time i would've asked for refund someplace, i usually just accept if i don't like something it is a matter of preference. i would have taken it back and asked for a refund, probably asked them to try it and tell me it wasn't off today. unfortunately, we carried out and i lost that opportunuity n nif this place is as good as everyone else says, definitely do not bother with this crap in a cup. even on a cold day, even in a blizzard, do not order the soup.","disgust, annoyance, disapproval","[INST] A customer left us a 2-star review: 'my personal meal deserves no stars, but since my co workers all seemed to like their meals, and i will probably go again and try something else, i gave it two stars. n nmostly, the reason i felt compelled to add a review was as a warning. rubmi's take on tortilla soup is disgusting. i gave it enough of a chance to try all the parts the salty coconut broth, the fatty chicken and the clumpy mozzarella. i honestly can't believe they put it on the menu because from construction to execution it is just awful. the mozzarella clumps up so it is basically a blob of melted semi warm cheese at the bottom. inedible. the flavor of the broth made my stomach turn after a couple bites and it made its way to the trash can fast. i don't remember the last time i would've asked for refund someplace, i usually just accept if i don't like something it is a matter of preference. i would have taken it back and asked for a refund, probably asked them to try it and tell me it wasn't off today. unfortunately, we carried out and i lost that opportunuity n nif this place is as good as everyone else says, definitely do not bother with this crap in a cup. even on a cold day, even in a blizzard, do not order the soup.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'my personal meal deserves no stars, but since my co workers all seemed to like their meals, and i will probably go again and try something else, i gave it two stars. n nmostly, the reason i felt compelled to add a review was as a warning. rubmi's take on tortilla soup is disgusting. i gave it enough of a chance to try all the parts the salty coconut broth, the fatty chicken and the clumpy mozzarella. i honestly can't believe they put it on the menu because from construction to execution it is just awful. the mozzarella clumps up so it is basically a blob of melted semi warm cheese at the bottom. inedible. the flavor of the broth made my stomach turn after a couple bites and it made its way to the trash can fast. i don't remember the last time i would've asked for refund someplace, i usually just accept if i don't like something it is a matter of preference. i would have taken it back and asked for a refund, probably asked them to try it and tell me it wasn't off today. unfortunately, we carried out and i lost that opportunuity n nif this place is as good as everyone else says, definitely do not bother with this crap in a cup. even on a cold day, even in a blizzard, do not order the soup.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the specific issue: The customer found the tortilla soup unpalatable due to the salty coconut broth, fatty chicken, clumpy mozzarella, and overall construction of the dish. We should consider adjusting the recipe to address these concerns.

2. Offer a refund or replacement: Since the customer carried out their meal, we can offer a refund or a complimentary replacement meal next time they visit. This gesture may help alleviate their disappointment and demonstrate our commitment to customer satisfaction."
2,"Walked in on a Sat. night about 3 weeks ago and headed right to the bar. Sat there for a good 10-15 min. with both bartenders looking at me but not acknowledging me. Finally, one says \""did you want to order something?\"" .... I said \""that was the plan\"" and then he says \""oh, why didn't the hostess give you a menu? I hate it when they do that\"".... Ok, I've walked into a lot of restaurants and headed right to the bar and Never has a hostess chased me down to give me a menu... It was a lame excuse to make up for the fact that I was being ignored. Ordered a glass of wine and the Meat & Cheese board, nothing special.","walked in on a sat. night about 3 weeks ago and headed right to the bar. sat there for a good 10 15 min. with both bartenders looking at me but not acknowledging me. finally, one says did you want to order something? .... i said that was the plan and then he says oh, why didn't the hostess give you a menu? i hate it when they do that .... ok, i've walked into a lot of restaurants and headed right to the bar and never has a hostess chased me down to give me a menu... it was a lame excuse to make up for the fact that i was being ignored. ordered a glass of wine and the meat cheese board, nothing special.","annoyance, anger, neutral","[INST] A customer left us a 2-star review: 'walked in on a sat. night about 3 weeks ago and headed right to the bar. sat there for a good 10 15 min. with both bartenders looking at me but not acknowledging me. finally, one says did you want to order something? .... i said that was the plan and then he says oh, why didn't the hostess give you a menu? i hate it when they do that .... ok, i've walked into a lot of restaurants and headed right to the bar and never has a hostess chased me down to give me a menu... it was a lame excuse to make up for the fact that i was being ignored. ordered a glass of wine and the meat cheese board, nothing special.' The customer feels annoyance, anger, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'walked in on a sat. night about 3 weeks ago and headed right to the bar. sat there for a good 10 15 min. with both bartenders looking at me but not acknowledging me. finally, one says did you want to order something? .... i said that was the plan and then he says oh, why didn't the hostess give you a menu? i hate it when they do that .... ok, i've walked into a lot of restaurants and headed right to the bar and never has a hostess chased me down to give me a menu... it was a lame excuse to make up for the fact that i was being ignored. ordered a glass of wine and the meat cheese board, nothing special.' The customer feels annoyance, anger, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider implementing the following changes:

1. Train staff to acknowledge customers promptly upon entering the establishment, especially at the bar.
2. Ensure that all staff members are aware of the policy regarding seating customers at the bar and providing menus.
3. Encourage staff to be proactive in offering menus and drinks to customers at the bar, rather than waiting for customers to initiate the conversation.
4. Review and improve staff communication skills, particularly in situations where customers may feel ignored or neglected."
2,We waited in a line and paid $28 for our dinner - plus an $11 all-you-can-drink option! \n\nOn a positive note the drink option is awesome and they have a literal plethora of food. They also had hot steamed crab legs which was a huge plus. Unfortunately there wasn't anything I thought was delicious. They really had a problem keeping hot food hot and cold food cold. I would not recommend this to anyone with taste buds.,we waited in a line and paid 28 for our dinner plus an 11 all you can drink option! n non a positive note the drink option is awesome and they have a literal plethora of food. they also had hot steamed crab legs which was a huge plus. unfortunately there wasn't anything i thought was delicious. they really had a problem keeping hot food hot and cold food cold. i would not recommend this to anyone with taste buds.,"disapproval, admiration, disappointment","[INST] A customer left us a 2-star review: 'we waited in a line and paid 28 for our dinner plus an 11 all you can drink option! n non a positive note the drink option is awesome and they have a literal plethora of food. they also had hot steamed crab legs which was a huge plus. unfortunately there wasn't anything i thought was delicious. they really had a problem keeping hot food hot and cold food cold. i would not recommend this to anyone with taste buds.' The customer feels disapproval, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'we waited in a line and paid 28 for our dinner plus an 11 all you can drink option! n non a positive note the drink option is awesome and they have a literal plethora of food. they also had hot steamed crab legs which was a huge plus. unfortunately there wasn't anything i thought was delicious. they really had a problem keeping hot food hot and cold food cold. i would not recommend this to anyone with taste buds.' The customer feels disapproval, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality and Temperature: Ensure that all food is cooked properly, seasoned to taste, and maintained at the correct temperature. This will help address the customer's concerns about food not being delicious and not being hot or cold as expected.

2. Food Presentation: Enhance the visual appeal of the dishes to create a more enjoyable dining experience.

3. Staff Training: Train staff on the importance of customer satisfaction and the impact of food temperature on the dining experience. Emphasize the need for timely service and attention to detail."
2,"I took my parents here mostly because of the view-but also for the food, which supposedly is good (really, 4 stars?). We ordered the peppercorn new york strip, one of the chewiest steaks I have ever tasted, the filet and salmon. The filet and the salmon were ok, but nothing special. The beet appetizer was acidic and did not taste good. \n\nSuch a shame-and very pricey. For 3 people without drinks it was close to 200$. Cannot recommend. Although the view is absolutely fabulous, that's why the 2 stars.","i took my parents here mostly because of the view but also for the food, which supposedly is good really, 4 stars? . we ordered the peppercorn new york strip, one of the chewiest steaks i have ever tasted, the filet and salmon. the filet and the salmon were ok, but nothing special. the beet appetizer was acidic and did not taste good. n nsuch a shame and very pricey. for 3 people without drinks it was close to 200 . cannot recommend. although the view is absolutely fabulous, that's why the 2 stars.","disappointment, disapproval, annoyance","[INST] A customer left us a 2-star review: 'i took my parents here mostly because of the view but also for the food, which supposedly is good really, 4 stars? . we ordered the peppercorn new york strip, one of the chewiest steaks i have ever tasted, the filet and salmon. the filet and the salmon were ok, but nothing special. the beet appetizer was acidic and did not taste good. n nsuch a shame and very pricey. for 3 people without drinks it was close to 200 . cannot recommend. although the view is absolutely fabulous, that's why the 2 stars.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i took my parents here mostly because of the view but also for the food, which supposedly is good really, 4 stars? . we ordered the peppercorn new york strip, one of the chewiest steaks i have ever tasted, the filet and salmon. the filet and the salmon were ok, but nothing special. the beet appetizer was acidic and did not taste good. n nsuch a shame and very pricey. for 3 people without drinks it was close to 200 . cannot recommend. although the view is absolutely fabulous, that's why the 2 stars.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Food: Improve the quality and consistency of the steak, particularly the peppercorn New York strip. Consider sourcing better quality meat and refining the cooking process.

2. Appetizers: Pay attention to the preparation of appetizers, especially the beet appetizer, to ensure it is balanced in flavor and not overly acidic.

3. Value for Money: Review the pricing structure to ensure it is competitive and offers good value for the quality of food and service provided."
2,"This franchise came off for us as over-rated, and there wasn't much in the way of servings for their Hawaiian theme. They were out of their Hawaiian ribeye (ribeye, with a pineapple sauce), and I settled for a NY strip steak, which was ok, but which I could have gotten anywhere.  Wife had sea bass with Hawaiian rice (pineapples, Chinese sausage), but it was extremely salty, and server didn't  even bother to take the comment back to the chef.   Decor and dining area was very dark.  We wasted a night out for this place and in this price range, and could have eaten at scores of more interesting places.  We did get to venture out from the strip and see the developing west side (Summerlin) of Vegas though.","this franchise came off for us as over rated, and there wasn't much in the way of servings for their hawaiian theme. they were out of their hawaiian ribeye ribeye, with a pineapple sauce , and i settled for a ny strip steak, which was ok, but which i could have gotten anywhere. wife had sea bass with hawaiian rice pineapples, chinese sausage , but it was extremely salty, and server didn't even bother to take the comment back to the chef. decor and dining area was very dark. we wasted a night out for this place and in this price range, and could have eaten at scores of more interesting places. we did get to venture out from the strip and see the developing west side summerlin of vegas though.","neutral, disappointment, annoyance","[INST] A customer left us a 2-star review: 'this franchise came off for us as over rated, and there wasn't much in the way of servings for their hawaiian theme. they were out of their hawaiian ribeye ribeye, with a pineapple sauce , and i settled for a ny strip steak, which was ok, but which i could have gotten anywhere. wife had sea bass with hawaiian rice pineapples, chinese sausage , but it was extremely salty, and server didn't even bother to take the comment back to the chef. decor and dining area was very dark. we wasted a night out for this place and in this price range, and could have eaten at scores of more interesting places. we did get to venture out from the strip and see the developing west side summerlin of vegas though.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this franchise came off for us as over rated, and there wasn't much in the way of servings for their hawaiian theme. they were out of their hawaiian ribeye ribeye, with a pineapple sauce , and i settled for a ny strip steak, which was ok, but which i could have gotten anywhere. wife had sea bass with hawaiian rice pineapples, chinese sausage , but it was extremely salty, and server didn't even bother to take the comment back to the chef. decor and dining area was very dark. we wasted a night out for this place and in this price range, and could have eaten at scores of more interesting places. we did get to venture out from the strip and see the developing west side summerlin of vegas though.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Apologize for the inconvenience: Acknowledge their disappointment and express regret for their unsatisfactory experience.

2. Address menu issues: Ensure that popular menu items, such as the Hawaiian ribeye with pineapple sauce, are consistently available.

3. Improve communication with the kitchen: Encourage servers to communicate customer feedback to the kitchen staff, especially when it comes to adjusting seasoning or accommodating dietary restrictions.

4. Enhance lighting in the dining area: Make the dining area brighter to create a more welcoming and enjoyable atmosphere."
2,"I come here about two times a week, but I have noticed that their prices are steadily going up and up. Not only that, the portion size has been shrinking. One of my favorite plates used to be $4.95, then it went up to $5.95 and now it's $6.95! This is all within a year! Taste wise, their pho is great and so is their fried rice plates. Customer service is pretty poor.","i come here about two times a week, but i have noticed that their prices are steadily going up and up. not only that, the portion size has been shrinking. one of my favorite plates used to be 4.95, then it went up to 5.95 and now it's 6.95! this is all within a year! taste wise, their pho is great and so is their fried rice plates. customer service is pretty poor.","admiration, disappointment, realization","[INST] A customer left us a 2-star review: 'i come here about two times a week, but i have noticed that their prices are steadily going up and up. not only that, the portion size has been shrinking. one of my favorite plates used to be 4.95, then it went up to 5.95 and now it's 6.95! this is all within a year! taste wise, their pho is great and so is their fried rice plates. customer service is pretty poor.' The customer feels admiration, disappointment, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i come here about two times a week, but i have noticed that their prices are steadily going up and up. not only that, the portion size has been shrinking. one of my favorite plates used to be 4.95, then it went up to 5.95 and now it's 6.95! this is all within a year! taste wise, their pho is great and so is their fried rice plates. customer service is pretty poor.' The customer feels admiration, disappointment, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the concerns raised in the review by:

1. Addressing Price Increases: Explain the reasons behind the price increases, such as rising costs of ingredients or operational expenses. Offer a loyalty program or discounts for regular customers to show appreciation for their continued support.

2. Portion Size: Review the portion sizes of dishes to ensure they are reasonable and consistent. If necessary, adjust the portion sizes to meet customer expectations.

3. Communication: Keep customers informed about any changes in pricing or portion sizes, and explain the reasons behind these changes. This can help manage customer expectations and reduce feelings of disappointment."
2,"I am sad that it is always packed because ahwatukee is a wasteland of nothing but chains, so this place is dubbed hip and different, and thus continues to be packed every weekend with soccer moms and their families. As long as it is packed it won't change and it could be great. The service is almost non existent. Be prepared to wait for everything, starting with a hostess the minute you walk in. The last time I ate there I had to go get silver wear and a menu myself. The menu tries hard but doesn't quite make the mark and the prices are high. Finally, beware of the ever changing beer prices in the cooler near the entrance. Signs clearly mark that beers are 6 for $8.95, but some employees charge more for certain beers even though that are not marked as such. After spending my Father's Day morning trying to make a special six pack for my husband and getting denied even though signs are everywhere and they had not pulled these shenanigans for the same beers before, I will not be returning. The McDonalds in the parking lot would be better food and service.","i am sad that it is always packed because ahwatukee is a wasteland of nothing but chains, so this place is dubbed hip and different, and thus continues to be packed every weekend with soccer moms and their families. as long as it is packed it won't change and it could be great. the service is almost non existent. be prepared to wait for everything, starting with a hostess the minute you walk in. the last time i ate there i had to go get silver wear and a menu myself. the menu tries hard but doesn't quite make the mark and the prices are high. finally, beware of the ever changing beer prices in the cooler near the entrance. signs clearly mark that beers are 6 for 8.95, but some employees charge more for certain beers even though that are not marked as such. after spending my father's day morning trying to make a special six pack for my husband and getting denied even though signs are everywhere and they had not pulled these shenanigans for the same beers before, i will not be returning. the mcdonalds in the parking lot would be better food and service.","sadness, disappointment, neutral","[INST] A customer left us a 2-star review: 'i am sad that it is always packed because ahwatukee is a wasteland of nothing but chains, so this place is dubbed hip and different, and thus continues to be packed every weekend with soccer moms and their families. as long as it is packed it won't change and it could be great. the service is almost non existent. be prepared to wait for everything, starting with a hostess the minute you walk in. the last time i ate there i had to go get silver wear and a menu myself. the menu tries hard but doesn't quite make the mark and the prices are high. finally, beware of the ever changing beer prices in the cooler near the entrance. signs clearly mark that beers are 6 for 8.95, but some employees charge more for certain beers even though that are not marked as such. after spending my father's day morning trying to make a special six pack for my husband and getting denied even though signs are everywhere and they had not pulled these shenanigans for the same beers before, i will not be returning. the mcdonalds in the parking lot would be better food and service.' The customer feels sadness, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i am sad that it is always packed because ahwatukee is a wasteland of nothing but chains, so this place is dubbed hip and different, and thus continues to be packed every weekend with soccer moms and their families. as long as it is packed it won't change and it could be great. the service is almost non existent. be prepared to wait for everything, starting with a hostess the minute you walk in. the last time i ate there i had to go get silver wear and a menu myself. the menu tries hard but doesn't quite make the mark and the prices are high. finally, beware of the ever changing beer prices in the cooler near the entrance. signs clearly mark that beers are 6 for 8.95, but some employees charge more for certain beers even though that are not marked as such. after spending my father's day morning trying to make a special six pack for my husband and getting denied even though signs are everywhere and they had not pulled these shenanigans for the same beers before, i will not be returning. the mcdonalds in the parking lot would be better food and service.' The customer feels sadness, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Training: Improve training for staff on customer service, menu knowledge, and pricing to ensure consistency and accuracy.

2. Seating Capacity: Address the issue of overcrowding by either expanding the seating area or implementing a reservation system to manage the number of customers during peak hours.

3. Speed of Service: Reduce wait times by having a more efficient seating and ordering process, and ensuring that orders are delivered promptly.

4. Menu: Revise the menu to better meet customer expectations, focusing on quality and value for money."
2,"I have never written a review, but the food at Havana Cafe was so underwhelming (and not in the least bit good) that I feel compelled to share. \nI ordered the Pollo Ajillo which, in reality, was a pile of salt with a side of chicken and rice. I opted for Arroz con Gandules instead of white rice as it has been years since I have had this tasty Puerto Rican side. The whole thing was almost inedible... I came home and actually brushed my teeth immediately, it was so bad!  My husband had the Pollo Cubano, which was equally underwhelming and nothing that we could not make at home ourselves.  The restaurant gets an extra star for the wonderful Cafe Cubano and the extremely attentive wait staff .  I had high hopes for this place but the next time I have a craving for Cuban food, I will be heading to Sabor Cubano.","i have never written a review, but the food at havana cafe was so underwhelming and not in the least bit good that i feel compelled to share. ni ordered the pollo ajillo which, in reality, was a pile of salt with a side of chicken and rice. i opted for arroz con gandules instead of white rice as it has been years since i have had this tasty puerto rican side. the whole thing was almost inedible... i came home and actually brushed my teeth immediately, it was so bad! my husband had the pollo cubano, which was equally underwhelming and nothing that we could not make at home ourselves. the restaurant gets an extra star for the wonderful cafe cubano and the extremely attentive wait staff . i had high hopes for this place but the next time i have a craving for cuban food, i will be heading to sabor cubano.","disappointment, disapproval, annoyance","[INST] A customer left us a 2-star review: 'i have never written a review, but the food at havana cafe was so underwhelming and not in the least bit good that i feel compelled to share. ni ordered the pollo ajillo which, in reality, was a pile of salt with a side of chicken and rice. i opted for arroz con gandules instead of white rice as it has been years since i have had this tasty puerto rican side. the whole thing was almost inedible... i came home and actually brushed my teeth immediately, it was so bad! my husband had the pollo cubano, which was equally underwhelming and nothing that we could not make at home ourselves. the restaurant gets an extra star for the wonderful cafe cubano and the extremely attentive wait staff . i had high hopes for this place but the next time i have a craving for cuban food, i will be heading to sabor cubano.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i have never written a review, but the food at havana cafe was so underwhelming and not in the least bit good that i feel compelled to share. ni ordered the pollo ajillo which, in reality, was a pile of salt with a side of chicken and rice. i opted for arroz con gandules instead of white rice as it has been years since i have had this tasty puerto rican side. the whole thing was almost inedible... i came home and actually brushed my teeth immediately, it was so bad! my husband had the pollo cubano, which was equally underwhelming and nothing that we could not make at home ourselves. the restaurant gets an extra star for the wonderful cafe cubano and the extremely attentive wait staff . i had high hopes for this place but the next time i have a craving for cuban food, i will be heading to sabor cubano.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Havana Cafe, consider the following steps:

1. Revise the Pollo Ajillo recipe to ensure it is seasoned appropriately and not excessively salty.

2. Improve the Arroz con Gandules preparation to make it more flavorful and authentic.

3. Consider offering a taste test or adjusting the dish based on the customer's preference for spiciness or saltiness.

4. Train kitchen staff on proper seasoning techniques and encourage them to taste dishes before serving.

5. Offer a variety of Cuban dishes that cannot be easily replicated at home, such as traditional side dishes or unique entrees."
2,"So I have worked in this area for about 4 years. I have eaten here at least 20 times. \n\nThe Good: The food is good. The prices reasonable. It is independently owned. It used to be off the beaten path. I like those facts & tried to support this restaurant. \n\nThe Bad: Over the years it has gotten busier & busier especially at lunch (the hospital people figured out its location.) The atmosphere used to be trendy &laid back, it is now rushed & kinda dirty. The food has always been SLOW to come out & is usually not ready when stated for picking up take out. Service has always been mediocre. I was able to overlook these points until today. \n\nToday as I was dining at a small table for 1 today and I was asked to move. Not to just another table but  to an even smaller crappier one. It was next to the register, so you have people standing over you the whole time &  it has a broken chair.  I declined and got my food to go. It was clear they  valued others business over mine despite the fact I was already ordered, about to get my food & have eaten there many times. This experience left a bad taste in my mouth. Sadly I will not be returning here any more. There are just to many other choices. \n\nChina Town on Spring Mt. has great food and it never takes as long to get it as it does at Mix Zone to get it.","so i have worked in this area for about 4 years. i have eaten here at least 20 times. n nthe good the food is good. the prices reasonable. it is independently owned. it used to be off the beaten path. i like those facts tried to support this restaurant. n nthe bad over the years it has gotten busier busier especially at lunch the hospital people figured out its location. the atmosphere used to be trendy laid back, it is now rushed kinda dirty. the food has always been slow to come out is usually not ready when stated for picking up take out. service has always been mediocre. i was able to overlook these points until today. n ntoday as i was dining at a small table for 1 today and i was asked to move. not to just another table but to an even smaller crappier one. it was next to the register, so you have people standing over you the whole time it has a broken chair. i declined and got my food to go. it was clear they valued others business over mine despite the fact i was already ordered, about to get my food have eaten there many times. this experience left a bad taste in my mouth. sadly i will not be returning here any more. there are just to many other choices. n nchina town on spring mt. has great food and it never takes as long to get it as it does at mix zone to get it.","disappointment, admiration, approval","[INST] A customer left us a 2-star review: 'so i have worked in this area for about 4 years. i have eaten here at least 20 times. n nthe good the food is good. the prices reasonable. it is independently owned. it used to be off the beaten path. i like those facts tried to support this restaurant. n nthe bad over the years it has gotten busier busier especially at lunch the hospital people figured out its location. the atmosphere used to be trendy laid back, it is now rushed kinda dirty. the food has always been slow to come out is usually not ready when stated for picking up take out. service has always been mediocre. i was able to overlook these points until today. n ntoday as i was dining at a small table for 1 today and i was asked to move. not to just another table but to an even smaller crappier one. it was next to the register, so you have people standing over you the whole time it has a broken chair. i declined and got my food to go. it was clear they valued others business over mine despite the fact i was already ordered, about to get my food have eaten there many times. this experience left a bad taste in my mouth. sadly i will not be returning here any more. there are just to many other choices. n nchina town on spring mt. has great food and it never takes as long to get it as it does at mix zone to get it.' The customer feels disappointment, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'so i have worked in this area for about 4 years. i have eaten here at least 20 times. n nthe good the food is good. the prices reasonable. it is independently owned. it used to be off the beaten path. i like those facts tried to support this restaurant. n nthe bad over the years it has gotten busier busier especially at lunch the hospital people figured out its location. the atmosphere used to be trendy laid back, it is now rushed kinda dirty. the food has always been slow to come out is usually not ready when stated for picking up take out. service has always been mediocre. i was able to overlook these points until today. n ntoday as i was dining at a small table for 1 today and i was asked to move. not to just another table but to an even smaller crappier one. it was next to the register, so you have people standing over you the whole time it has a broken chair. i declined and got my food to go. it was clear they valued others business over mine despite the fact i was already ordered, about to get my food have eaten there many times. this experience left a bad taste in my mouth. sadly i will not be returning here any more. there are just to many other choices. n nchina town on spring mt. has great food and it never takes as long to get it as it does at mix zone to get it.' The customer feels disappointment, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on several key areas:

1. Atmosphere: Enhance the ambiance to make it less crowded, more clean, and maintain the trendy, laid-back feel that the customer initially appreciated.

2. Food Delivery: Improve the speed and accuracy of food delivery, especially for takeout orders. Ensure that food is ready when stated and delivered promptly.

3. Service: Enhance the service quality by training staff to provide friendly, attentive, and efficient service.

4. Table Management: Be more considerate when seating customers, especially regulars, and avoid moving them to smaller, less desirable tables."
2,"Decent food at an affordable price. We came to eat here around 1am on a Friday night when we first arrived in Vegas. It was pretty busy but we were seated right away. I shared the 7 oz. steak with hash browns, eggs, and toast with my boyfriend because I wasn't too hungry. The steak was OK at best - it was well done on one half and medium on the other, we asked for medium- but who's complaining for under $4? Hash browns weren't really crispy but the toast was good and the eggs were all right. Overall everything was lacking in salt; understandable given the older crowd. OK place if you're drunk or don't feel like going out to the strip but definitely not a destination eatery.","decent food at an affordable price. we came to eat here around 1am on a friday night when we first arrived in vegas. it was pretty busy but we were seated right away. i shared the 7 oz. steak with hash browns, eggs, and toast with my boyfriend because i wasn't too hungry. the steak was ok at best it was well done on one half and medium on the other, we asked for medium but who's complaining for under 4? hash browns weren't really crispy but the toast was good and the eggs were all right. overall everything was lacking in salt understandable given the older crowd. ok place if you're drunk or don't feel like going out to the strip but definitely not a destination eatery.","neutral, approval, admiration","[INST] A customer left us a 2-star review: 'decent food at an affordable price. we came to eat here around 1am on a friday night when we first arrived in vegas. it was pretty busy but we were seated right away. i shared the 7 oz. steak with hash browns, eggs, and toast with my boyfriend because i wasn't too hungry. the steak was ok at best it was well done on one half and medium on the other, we asked for medium but who's complaining for under 4? hash browns weren't really crispy but the toast was good and the eggs were all right. overall everything was lacking in salt understandable given the older crowd. ok place if you're drunk or don't feel like going out to the strip but definitely not a destination eatery.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'decent food at an affordable price. we came to eat here around 1am on a friday night when we first arrived in vegas. it was pretty busy but we were seated right away. i shared the 7 oz. steak with hash browns, eggs, and toast with my boyfriend because i wasn't too hungry. the steak was ok at best it was well done on one half and medium on the other, we asked for medium but who's complaining for under 4? hash browns weren't really crispy but the toast was good and the eggs were all right. overall everything was lacking in salt understandable given the older crowd. ok place if you're drunk or don't feel like going out to the strip but definitely not a destination eatery.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Consistency in Cooking: Ensure that all dishes are cooked consistently as per the customer's request. In this case, the steak was not cooked evenly, which may have affected the customer's overall satisfaction.

2. Salt Levels: The customer mentioned that the food was lacking in salt, which might be more appealing to a younger or different demographic. Consider adjusting the seasoning to cater to a broader audience.

3. Crispiness of Hash Browns: The customer found the hash browns not crispy enough."
2,"Went on a Sunday morning about 10am. It was clearly busier than the staff and kitchen crew are able to handle. The place was packed but the tables were not full. It took a while to order and then the order was not correct when it came to the table. The appetizer cinnamon roll never came, my drink was not refilled and my pancake was burnt (black). The hash browns needed some love and my french toast seemed old. I hope they get their act together, it has the right ingredients to make it happen.","went on a sunday morning about 10am. it was clearly busier than the staff and kitchen crew are able to handle. the place was packed but the tables were not full. it took a while to order and then the order was not correct when it came to the table. the appetizer cinnamon roll never came, my drink was not refilled and my pancake was burnt black . the hash browns needed some love and my french toast seemed old. i hope they get their act together, it has the right ingredients to make it happen.","optimism, desire, neutral","[INST] A customer left us a 2-star review: 'went on a sunday morning about 10am. it was clearly busier than the staff and kitchen crew are able to handle. the place was packed but the tables were not full. it took a while to order and then the order was not correct when it came to the table. the appetizer cinnamon roll never came, my drink was not refilled and my pancake was burnt black . the hash browns needed some love and my french toast seemed old. i hope they get their act together, it has the right ingredients to make it happen.' The customer feels optimism, desire, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'went on a sunday morning about 10am. it was clearly busier than the staff and kitchen crew are able to handle. the place was packed but the tables were not full. it took a while to order and then the order was not correct when it came to the table. the appetizer cinnamon roll never came, my drink was not refilled and my pancake was burnt black . the hash browns needed some love and my french toast seemed old. i hope they get their act together, it has the right ingredients to make it happen.' The customer feels optimism, desire, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staffing: Ensure adequate staffing levels, especially during peak hours like Sunday mornings, to handle the influx of customers efficiently.

2. Order Accuracy: Improve communication between the kitchen and the front of the house to prevent order errors.

3. Timeliness: Reduce wait times for orders by streamlining the ordering process and improving kitchen efficiency.

4. Food Quality: Enhance food quality by ensuring freshness, proper cooking, and presentation, particularly for popular items like cinnamon rolls, pancakes, French toast, and hash browns."
2,"I've had it with this place. I've never used the car wash, I don't buy the overpriced junk food and useless trinkets they sell there, I only go there for gas....and only because it's located on the way home from work. \n\nOkay, the last three times I've been there, the pumps failed to give out a receipt. It may seem trivial to you....but it really bothers me when the machine specifically asks if you want a receipt, then fails to deliver one.\n\nBefore you can even get gas here, the pump makes you complete a questionnaire. Question 1: Are you a Vons something something member? No! Question 2: Would you like a car wash? No! Question 3: Would you like a receipt? Yes!!!!! Then after all that, you can finally pump your gas.\n\nI'm really tired of paying for gas outside, pumping gas outside, then going inside to wait in line behind a group of confused stoners counting out pennies and nickels to pay for their crumpled bags of Funyuns and 94oz Mountain Dews.\n\nI'm going someplace else from now on.","i've had it with this place. i've never used the car wash, i don't buy the overpriced junk food and useless trinkets they sell there, i only go there for gas....and only because it's located on the way home from work. n nokay, the last three times i've been there, the pumps failed to give out a receipt. it may seem trivial to you....but it really bothers me when the machine specifically asks if you want a receipt, then fails to deliver one. n nbefore you can even get gas here, the pump makes you complete a questionnaire. question 1 are you a vons something something member? no! question 2 would you like a car wash? no! question 3 would you like a receipt? yes!!!!! then after all that, you can finally pump your gas. n ni'm really tired of paying for gas outside, pumping gas outside, then going inside to wait in line behind a group of confused stoners counting out pennies and nickels to pay for their crumpled bags of funyuns and 94oz mountain dews. n ni'm going someplace else from now on.","neutral, disappointment, annoyance","[INST] A customer left us a 2-star review: 'i've had it with this place. i've never used the car wash, i don't buy the overpriced junk food and useless trinkets they sell there, i only go there for gas....and only because it's located on the way home from work. n nokay, the last three times i've been there, the pumps failed to give out a receipt. it may seem trivial to you....but it really bothers me when the machine specifically asks if you want a receipt, then fails to deliver one. n nbefore you can even get gas here, the pump makes you complete a questionnaire. question 1 are you a vons something something member? no! question 2 would you like a car wash? no! question 3 would you like a receipt? yes!!!!! then after all that, you can finally pump your gas. n ni'm really tired of paying for gas outside, pumping gas outside, then going inside to wait in line behind a group of confused stoners counting out pennies and nickels to pay for their crumpled bags of funyuns and 94oz mountain dews. n ni'm going someplace else from now on.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i've had it with this place. i've never used the car wash, i don't buy the overpriced junk food and useless trinkets they sell there, i only go there for gas....and only because it's located on the way home from work. n nokay, the last three times i've been there, the pumps failed to give out a receipt. it may seem trivial to you....but it really bothers me when the machine specifically asks if you want a receipt, then fails to deliver one. n nbefore you can even get gas here, the pump makes you complete a questionnaire. question 1 are you a vons something something member? no! question 2 would you like a car wash? no! question 3 would you like a receipt? yes!!!!! then after all that, you can finally pump your gas. n ni'm really tired of paying for gas outside, pumping gas outside, then going inside to wait in line behind a group of confused stoners counting out pennies and nickels to pay for their crumpled bags of funyuns and 94oz mountain dews. n ni'm going someplace else from now on.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Ensure the gas pumps consistently produce receipts upon request. This issue seems to be a significant source of frustration for the customer.

2. Simplify the process of getting gas. Reduce the number of questions asked before pumping gas, or make it optional for customers who prefer not to answer.

3. Improve the self-service experience for customers who pay inside. Consider implementing a more efficient system for those who prefer to pay indoors, such as reducing wait times or providing clearer instructions."
2,"What a disappointment. Tried this place when my favorite noodle place was packed. This place was quiet. I should have known better. \nThere were several people in the kitchen eating and all were  hanging out.\nMy bahn mi sandwich was quite ordinary. The bread was not fresh, the vegetables had no flavor.\nWhile waiting for my soup (#90) to arrive, a person came through the back door and I watched as many pots and containers of food went into the kitchen. It seems that the food is cooked off site and  is delivered.\nWhen my soup arrived it was also quite ordinary. The noodles tasted like rubber, the meat had no flavor, the veggies tasted like they had been stored too long.\nThere are many places that offer much better options. \nMy recommendation would be to go next door to the Noodle Pot for good soup.","what a disappointment. tried this place when my favorite noodle place was packed. this place was quiet. i should have known better. nthere were several people in the kitchen eating and all were hanging out. nmy bahn mi sandwich was quite ordinary. the bread was not fresh, the vegetables had no flavor. nwhile waiting for my soup 90 to arrive, a person came through the back door and i watched as many pots and containers of food went into the kitchen. it seems that the food is cooked off site and is delivered. nwhen my soup arrived it was also quite ordinary. the noodles tasted like rubber, the meat had no flavor, the veggies tasted like they had been stored too long. nthere are many places that offer much better options. nmy recommendation would be to go next door to the noodle pot for good soup.","disappointment, neutral, annoyance","[INST] A customer left us a 2-star review: 'what a disappointment. tried this place when my favorite noodle place was packed. this place was quiet. i should have known better. nthere were several people in the kitchen eating and all were hanging out. nmy bahn mi sandwich was quite ordinary. the bread was not fresh, the vegetables had no flavor. nwhile waiting for my soup 90 to arrive, a person came through the back door and i watched as many pots and containers of food went into the kitchen. it seems that the food is cooked off site and is delivered. nwhen my soup arrived it was also quite ordinary. the noodles tasted like rubber, the meat had no flavor, the veggies tasted like they had been stored too long. nthere are many places that offer much better options. nmy recommendation would be to go next door to the noodle pot for good soup.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'what a disappointment. tried this place when my favorite noodle place was packed. this place was quiet. i should have known better. nthere were several people in the kitchen eating and all were hanging out. nmy bahn mi sandwich was quite ordinary. the bread was not fresh, the vegetables had no flavor. nwhile waiting for my soup 90 to arrive, a person came through the back door and i watched as many pots and containers of food went into the kitchen. it seems that the food is cooked off site and is delivered. nwhen my soup arrived it was also quite ordinary. the noodles tasted like rubber, the meat had no flavor, the veggies tasted like they had been stored too long. nthere are many places that offer much better options. nmy recommendation would be to go next door to the noodle pot for good soup.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Freshness of ingredients: Ensure that the vegetables used in the Bahn Mi sandwich have good flavor and the bread is fresh.

2. Kitchen cleanliness: Maintain a clean and organized kitchen to alleviate any concerns about food preparation and safety.

3. Cooking quality: Improve the taste and texture of the noodles and meat in the soup to make it more appealing to customers.

4. Staff behavior: Encourage staff to maintain a professional demeanor, especially when customers are present, to avoid any confusion or misconceptions about the food preparation process."
2,"I used to think this place was ok. But the prices keep on going up. I've been IDed on too many occasions sometimes by the same people. This wouldn't happen in any other shop that I went into on a regular basis to buy alcohol in. Plus some of them waste your time even more by getting out a book and writing down the details of the sale even though it wasn't refused, do that in your time not mine. \n\nAlso recently complained about something recently - minor issue the plastic milk bottles weren't actually up to the line, they weren't full ie you were getting less milk than you were paying for. Rather than anyone in the store sorting this out and offering a little off the price had to ring their office who brushed us off.\n\nAnd Nectar, for the information they get about what different people purchase they should be paying us much more, what is it 1p for every \u00a35 spent?","i used to think this place was ok. but the prices keep on going up. i've been ided on too many occasions sometimes by the same people. this wouldn't happen in any other shop that i went into on a regular basis to buy alcohol in. plus some of them waste your time even more by getting out a book and writing down the details of the sale even though it wasn't refused, do that in your time not mine. n nalso recently complained about something recently minor issue the plastic milk bottles weren't actually up to the line, they weren't full ie you were getting less milk than you were paying for. rather than anyone in the store sorting this out and offering a little off the price had to ring their office who brushed us off. n nand nectar, for the information they get about what different people purchase they should be paying us much more, what is it 1p for every u00a35 spent?","neutral, annoyance, disapproval","[INST] A customer left us a 2-star review: 'i used to think this place was ok. but the prices keep on going up. i've been ided on too many occasions sometimes by the same people. this wouldn't happen in any other shop that i went into on a regular basis to buy alcohol in. plus some of them waste your time even more by getting out a book and writing down the details of the sale even though it wasn't refused, do that in your time not mine. n nalso recently complained about something recently minor issue the plastic milk bottles weren't actually up to the line, they weren't full ie you were getting less milk than you were paying for. rather than anyone in the store sorting this out and offering a little off the price had to ring their office who brushed us off. n nand nectar, for the information they get about what different people purchase they should be paying us much more, what is it 1p for every u00a35 spent?' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i used to think this place was ok. but the prices keep on going up. i've been ided on too many occasions sometimes by the same people. this wouldn't happen in any other shop that i went into on a regular basis to buy alcohol in. plus some of them waste your time even more by getting out a book and writing down the details of the sale even though it wasn't refused, do that in your time not mine. n nalso recently complained about something recently minor issue the plastic milk bottles weren't actually up to the line, they weren't full ie you were getting less milk than you were paying for. rather than anyone in the store sorting this out and offering a little off the price had to ring their office who brushed us off. n nand nectar, for the information they get about what different people purchase they should be paying us much more, what is it 1p for every u00a35 spent?' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following concerns:

1. Price Increases: Maintain transparency about price changes and communicate them effectively to customers. Consider offering loyalty programs or discounts to regular customers to show appreciation for their continued support.

2. Id-ing: Ensure that staff are properly trained to identify customers in a professional and respectful manner, minimizing any inconvenience or discomfort for the customer.

3. Time-wasting practices: Streamline the checkout process by reducing the need for staff to write down sale details unnecessarily. If necessary, consider implementing a digital system to speed up transactions."
2,"Dear Beat, \nYou may be trendy, and you may be in the vicinity of an awesome center for creative space (Emergency Arts), but the hipster staff who take my order are ALWAYS snobby. Please smile and be helpful.\nExcept for  Heather (she's great) and the cute foreign guy; I like watching him slice my tomato.\n\nYour food menu IS great, and though I think your coffee and espresso are not the finest, the ambiance and weekly events DO make up for that a little. I wish I could love you, but I just don't think the connection is there yet.","dear beat, nyou may be trendy, and you may be in the vicinity of an awesome center for creative space emergency arts , but the hipster staff who take my order are always snobby. please smile and be helpful. nexcept for heather she's great and the cute foreign guy i like watching him slice my tomato. n nyour food menu is great, and though i think your coffee and espresso are not the finest, the ambiance and weekly events do make up for that a little. i wish i could love you, but i just don't think the connection is there yet.","admiration, desire, love","[INST] A customer left us a 2-star review: 'dear beat, nyou may be trendy, and you may be in the vicinity of an awesome center for creative space emergency arts , but the hipster staff who take my order are always snobby. please smile and be helpful. nexcept for heather she's great and the cute foreign guy i like watching him slice my tomato. n nyour food menu is great, and though i think your coffee and espresso are not the finest, the ambiance and weekly events do make up for that a little. i wish i could love you, but i just don't think the connection is there yet.' The customer feels admiration, desire, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'dear beat, nyou may be trendy, and you may be in the vicinity of an awesome center for creative space emergency arts , but the hipster staff who take my order are always snobby. please smile and be helpful. nexcept for heather she's great and the cute foreign guy i like watching him slice my tomato. n nyour food menu is great, and though i think your coffee and espresso are not the finest, the ambiance and weekly events do make up for that a little. i wish i could love you, but i just don't think the connection is there yet.' The customer feels admiration, desire, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Training: Train staff to be more approachable, friendly, and helpful. Emphasize the importance of providing excellent customer service.

2. Consistency: Ensure that all staff members maintain a consistent level of service, regardless of their individual personalities.

3. Recognize and Appreciate Staff: Highlight and acknowledge the efforts of staff members who are providing excellent service, such as Heather and the ""cute foreign guy.""

4. Personalized Service: Attempt to personalize the customer's experience by remembering their preferences and making them feel valued."
2,"The inside is very nice and I appreciated a dining area separate from a noisy, smoky bar....but it seemed really confused. It's sort of fancy, complete with the leather bound book menus, but the food...just isn't. At all. \n\nThe waitresses were perfect, completely kind and attentive. I was kindaaaaa nervous the staff would be rude based on prior reviews, but they were all great. \n5 stars++ for all that... \n\nNow...hmmm...we stuck to ordering apps only and the food was terribly mediocre. It was heavy/greasy, typical food you'd get in a bar. Far from amazing, but it was more or less what we were in the mood for at the time (total junk!) and it even fell short of that.\n\nI really think this place could be great if they reduced the menu and focused on making a few unique dishes.","the inside is very nice and i appreciated a dining area separate from a noisy, smoky bar....but it seemed really confused. it's sort of fancy, complete with the leather bound book menus, but the food...just isn't. at all. n nthe waitresses were perfect, completely kind and attentive. i was kindaaaaa nervous the staff would be rude based on prior reviews, but they were all great. n5 stars for all that... n nnow...hmmm...we stuck to ordering apps only and the food was terribly mediocre. it was heavy greasy, typical food you'd get in a bar. far from amazing, but it was more or less what we were in the mood for at the time total junk! and it even fell short of that. n ni really think this place could be great if they reduced the menu and focused on making a few unique dishes.","admiration, confusion, disappointment","[INST] A customer left us a 2-star review: 'the inside is very nice and i appreciated a dining area separate from a noisy, smoky bar....but it seemed really confused. it's sort of fancy, complete with the leather bound book menus, but the food...just isn't. at all. n nthe waitresses were perfect, completely kind and attentive. i was kindaaaaa nervous the staff would be rude based on prior reviews, but they were all great. n5 stars for all that... n nnow...hmmm...we stuck to ordering apps only and the food was terribly mediocre. it was heavy greasy, typical food you'd get in a bar. far from amazing, but it was more or less what we were in the mood for at the time total junk! and it even fell short of that. n ni really think this place could be great if they reduced the menu and focused on making a few unique dishes.' The customer feels admiration, confusion, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the inside is very nice and i appreciated a dining area separate from a noisy, smoky bar....but it seemed really confused. it's sort of fancy, complete with the leather bound book menus, but the food...just isn't. at all. n nthe waitresses were perfect, completely kind and attentive. i was kindaaaaa nervous the staff would be rude based on prior reviews, but they were all great. n5 stars for all that... n nnow...hmmm...we stuck to ordering apps only and the food was terribly mediocre. it was heavy greasy, typical food you'd get in a bar. far from amazing, but it was more or less what we were in the mood for at the time total junk! and it even fell short of that. n ni really think this place could be great if they reduced the menu and focused on making a few unique dishes.' The customer feels admiration, confusion, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Refine the menu: Focus on a smaller selection of unique, high-quality dishes that align with the fancy ambiance.

2. Enhance food quality: Improve the taste, presentation, and overall quality of the food, especially the appetizers, to meet the customer's expectations.

3. Maintain consistent quality: Ensure that the food served is consistently delicious, not just mediocre or typical bar food.

4. Consider separating the kitchen for the bar area: This can help reduce noise and smoky environment, making the dining area more enjoyable for customers."
2,"I don't understand how this rates so high.\n As other reviewers have said, this is not good sushi. It's edible (thus the 2 star rating), but it's not great. I have been to this restaurant 3 times to make sure I wasn't missing anything, and each time I've been only mildly satisfied. They do not serve real crab, their rolls fall apart, and the service is not that great. Maybe I'm going at the wrong time? I have been there during lunch time each time I've gone and have not been impressed at all. On the 3rd try, my friend and I decided that we would not be returning any more.","i don't understand how this rates so high. n as other reviewers have said, this is not good sushi. it's edible thus the 2 star rating , but it's not great. i have been to this restaurant 3 times to make sure i wasn't missing anything, and each time i've been only mildly satisfied. they do not serve real crab, their rolls fall apart, and the service is not that great. maybe i'm going at the wrong time? i have been there during lunch time each time i've gone and have not been impressed at all. on the 3rd try, my friend and i decided that we would not be returning any more.","disapproval, disappointment, annoyance","[INST] A customer left us a 2-star review: 'i don't understand how this rates so high. n as other reviewers have said, this is not good sushi. it's edible thus the 2 star rating , but it's not great. i have been to this restaurant 3 times to make sure i wasn't missing anything, and each time i've been only mildly satisfied. they do not serve real crab, their rolls fall apart, and the service is not that great. maybe i'm going at the wrong time? i have been there during lunch time each time i've gone and have not been impressed at all. on the 3rd try, my friend and i decided that we would not be returning any more.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i don't understand how this rates so high. n as other reviewers have said, this is not good sushi. it's edible thus the 2 star rating , but it's not great. i have been to this restaurant 3 times to make sure i wasn't missing anything, and each time i've been only mildly satisfied. they do not serve real crab, their rolls fall apart, and the service is not that great. maybe i'm going at the wrong time? i have been there during lunch time each time i've gone and have not been impressed at all. on the 3rd try, my friend and i decided that we would not be returning any more.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the quality of the food: Investigate the claims about the lack of real crab and the quality of the sushi rolls. Ensure that the ingredients used are fresh and authentic.

2. Improve the service: Train staff to provide friendly, attentive, and efficient service. Aim to make customers feel valued and appreciated.

3. Consistency: Ensure that the quality of the food and service is consistent throughout the day, especially during lunchtime when the customer has visited."
2,"Honestly, I don't see all the buzz with Schwartz's ..it looks more like a tourist trap to me, queuing up for half an hour to get a sandwich the size of a poker card and being yelled at by an employee behind a counter is not what I would describe as an amazing culinary experience....I was there recently and dont plan to go again...so Celine Dion can have her smoked meat all for herself.\n\nLike I said, it is a tourist trap, the place where tourists go to eat but do not dare to say how crappy the food and the customer service is so they wont have to admit they were had...just a few steps away there is another place with smoked meat with much better customer service.\n\nAnd those who say that this is the best place in Canada are only revealing that this is probably the first time they have been in this country and have not been exposed to anything else...LOL","honestly, i don't see all the buzz with schwartz's ..it looks more like a tourist trap to me, queuing up for half an hour to get a sandwich the size of a poker card and being yelled at by an employee behind a counter is not what i would describe as an amazing culinary experience....i was there recently and dont plan to go again...so celine dion can have her smoked meat all for herself. n nlike i said, it is a tourist trap, the place where tourists go to eat but do not dare to say how crappy the food and the customer service is so they wont have to admit they were had...just a few steps away there is another place with smoked meat with much better customer service. n nand those who say that this is the best place in canada are only revealing that this is probably the first time they have been in this country and have not been exposed to anything else...lol","annoyance, disapproval, neutral","[INST] A customer left us a 2-star review: 'honestly, i don't see all the buzz with schwartz's ..it looks more like a tourist trap to me, queuing up for half an hour to get a sandwich the size of a poker card and being yelled at by an employee behind a counter is not what i would describe as an amazing culinary experience....i was there recently and dont plan to go again...so celine dion can have her smoked meat all for herself. n nlike i said, it is a tourist trap, the place where tourists go to eat but do not dare to say how crappy the food and the customer service is so they wont have to admit they were had...just a few steps away there is another place with smoked meat with much better customer service. n nand those who say that this is the best place in canada are only revealing that this is probably the first time they have been in this country and have not been exposed to anything else...lol' The customer feels annoyance, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'honestly, i don't see all the buzz with schwartz's ..it looks more like a tourist trap to me, queuing up for half an hour to get a sandwich the size of a poker card and being yelled at by an employee behind a counter is not what i would describe as an amazing culinary experience....i was there recently and dont plan to go again...so celine dion can have her smoked meat all for herself. n nlike i said, it is a tourist trap, the place where tourists go to eat but do not dare to say how crappy the food and the customer service is so they wont have to admit they were had...just a few steps away there is another place with smoked meat with much better customer service. n nand those who say that this is the best place in canada are only revealing that this is probably the first time they have been in this country and have not been exposed to anything else...lol' The customer feels annoyance, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Schwartz's, we could focus on the following areas:

1. Reduce waiting times: Long queues can be discouraging for customers, especially when they are expecting a quick service. We could consider implementing a more efficient queue management system or increasing the number of staff during peak hours.

2. Improve the size of the sandwiches: The customer felt that the sandwich was too small. We could consider adjusting the portion sizes to meet customer expectations.

3. Enhance customer service: The customer mentioned being yelled at by an employee. It's important to ensure that all staff are trained to provide friendly and respectful service to customers."
2,"This is a very cute, pink bakery. It is also very small. It is across from the Sundance theater at Hilldale mall. When you walk in on your left hand side is a breakfast bar area with 6 or 7 tall chairs. They also have 3 or 4 very small pink wrought iron tables. You need to get there early, because when they run out of something that is it for the day. They are not the friendliest people, I took my 9 year old and some of her friends there for her birthday. I spent $35 on cupcakes and they seemed in a hurry to get rid of us. You will get a LOT of frosting, and if you eat there they put the cupcake in a small styrofoam dish with a spoon. I think the cupcakes are $3.00 a piece.","this is a very cute, pink bakery. it is also very small. it is across from the sundance theater at hilldale mall. when you walk in on your left hand side is a breakfast bar area with 6 or 7 tall chairs. they also have 3 or 4 very small pink wrought iron tables. you need to get there early, because when they run out of something that is it for the day. they are not the friendliest people, i took my 9 year old and some of her friends there for her birthday. i spent 35 on cupcakes and they seemed in a hurry to get rid of us. you will get a lot of frosting, and if you eat there they put the cupcake in a small styrofoam dish with a spoon. i think the cupcakes are 3.00 a piece.","neutral, admiration, disappointment","[INST] A customer left us a 2-star review: 'this is a very cute, pink bakery. it is also very small. it is across from the sundance theater at hilldale mall. when you walk in on your left hand side is a breakfast bar area with 6 or 7 tall chairs. they also have 3 or 4 very small pink wrought iron tables. you need to get there early, because when they run out of something that is it for the day. they are not the friendliest people, i took my 9 year old and some of her friends there for her birthday. i spent 35 on cupcakes and they seemed in a hurry to get rid of us. you will get a lot of frosting, and if you eat there they put the cupcake in a small styrofoam dish with a spoon. i think the cupcakes are 3.00 a piece.' The customer feels neutral, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this is a very cute, pink bakery. it is also very small. it is across from the sundance theater at hilldale mall. when you walk in on your left hand side is a breakfast bar area with 6 or 7 tall chairs. they also have 3 or 4 very small pink wrought iron tables. you need to get there early, because when they run out of something that is it for the day. they are not the friendliest people, i took my 9 year old and some of her friends there for her birthday. i spent 35 on cupcakes and they seemed in a hurry to get rid of us. you will get a lot of frosting, and if you eat there they put the cupcake in a small styrofoam dish with a spoon. i think the cupcakes are 3.00 a piece.' The customer feels neutral, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Warm and welcoming atmosphere: Train staff to be more friendly and approachable, especially when dealing with children's parties or special occasions.

2. Improve inventory management: Ensure that popular items are consistently available throughout the day to avoid running out and disappointing customers.

3. Enhance customer service: Provide better communication and attention to customers, especially during busy periods like parties or events.

4. Offer more seating options: Expand the seating area to accommodate larger groups, or provide more comfortable seating options for customers who choose to dine in."
2,"Overpriced, food wasn't very good, the service was only decent. If you go to Cadillac Ranch go for the eye candy and the bar on a Friday or Saturday night otherwise you will walk out feeling like you just kissed your sister... yeah I said it!","overpriced, food wasn't very good, the service was only decent. if you go to cadillac ranch go for the eye candy and the bar on a friday or saturday night otherwise you will walk out feeling like you just kissed your sister... yeah i said it!","disapproval, neutral, disappointment","[INST] A customer left us a 2-star review: 'overpriced, food wasn't very good, the service was only decent. if you go to cadillac ranch go for the eye candy and the bar on a friday or saturday night otherwise you will walk out feeling like you just kissed your sister... yeah i said it!' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'overpriced, food wasn't very good, the service was only decent. if you go to cadillac ranch go for the eye candy and the bar on a friday or saturday night otherwise you will walk out feeling like you just kissed your sister... yeah i said it!' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Cadillac Ranch, we could consider the following steps:

1. Address pricing concerns: Review the menu pricing and consider offering specials or discounts to make the dining experience more affordable.

2. Enhance food quality: Work with the kitchen team to improve the taste and presentation of the dishes, focusing on using fresh ingredients and refining cooking techniques.

3. Improve service: Train staff on providing exceptional customer service, including being attentive, friendly, and proactive in addressing customer needs."
2,"Our limo driver suggested this place so we had to give it a try...\n\nI know it was probably an accident, but I found a strand of long hair in my sausage and another in my drink. Unlucky coincidence or they just hated me?\n\nI got sick and threw up a few hours later.\n\nMy French toast, bacon, and eggs tasted good but ended up clogging the sink.","our limo driver suggested this place so we had to give it a try... n ni know it was probably an accident, but i found a strand of long hair in my sausage and another in my drink. unlucky coincidence or they just hated me? n ni got sick and threw up a few hours later. n nmy french toast, bacon, and eggs tasted good but ended up clogging the sink.","disappointment, curiosity, sadness","[INST] A customer left us a 2-star review: 'our limo driver suggested this place so we had to give it a try... n ni know it was probably an accident, but i found a strand of long hair in my sausage and another in my drink. unlucky coincidence or they just hated me? n ni got sick and threw up a few hours later. n nmy french toast, bacon, and eggs tasted good but ended up clogging the sink.' The customer feels disappointment, curiosity, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'our limo driver suggested this place so we had to give it a try... n ni know it was probably an accident, but i found a strand of long hair in my sausage and another in my drink. unlucky coincidence or they just hated me? n ni got sick and threw up a few hours later. n nmy french toast, bacon, and eggs tasted good but ended up clogging the sink.' The customer feels disappointment, curiosity, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize sincerely for the unpleasant experience and express empathy for their feelings.
2. Investigate the issue of the hair found in the food and drink, and take immediate action to address this problem. This may involve retraining staff on food safety and hygiene practices, or implementing new procedures to prevent such incidents in the future.
3. Offer a complimentary meal or discount on their next visit to make up for the poor experience."
2,"Wasn't impressed. I ordered a half rack, and mac as my side. The ribs looked good, and it was a healthy portion, but they just didn't have anything special going on. Served dry, and I don't think they spent much time in the slow cooker. The BBQ sauce was pretty standard fare, and served in an awkward glass bottle that made for difficult pouring. \nThe mac and cheese was bland, very disappointing. And a side tortilla was an odd addition for a rib plate. \n\nIt was very clean, the staff was friendly. I wanted to like the place, but the flavor just wasn't there. I kind of felt like I was at El Pollo Loco. \n\nFor the plate and a Bud Light, I spent $20. For a few bucks more I could have gone up the road to the sit-down bbq chain and had a much better meal, with bold sides and corn bread. With the handful of other BBQ places in town running stiff competition with some real authentic down-home skills, these guys are going to have to step it way up in the flavor department if they want to keep up.","wasn't impressed. i ordered a half rack, and mac as my side. the ribs looked good, and it was a healthy portion, but they just didn't have anything special going on. served dry, and i don't think they spent much time in the slow cooker. the bbq sauce was pretty standard fare, and served in an awkward glass bottle that made for difficult pouring. nthe mac and cheese was bland, very disappointing. and a side tortilla was an odd addition for a rib plate. n nit was very clean, the staff was friendly. i wanted to like the place, but the flavor just wasn't there. i kind of felt like i was at el pollo loco. n nfor the plate and a bud light, i spent 20. for a few bucks more i could have gone up the road to the sit down bbq chain and had a much better meal, with bold sides and corn bread. with the handful of other bbq places in town running stiff competition with some real authentic down home skills, these guys are going to have to step it way up in the flavor department if they want to keep up.","disappointment, disapproval, annoyance","[INST] A customer left us a 2-star review: 'wasn't impressed. i ordered a half rack, and mac as my side. the ribs looked good, and it was a healthy portion, but they just didn't have anything special going on. served dry, and i don't think they spent much time in the slow cooker. the bbq sauce was pretty standard fare, and served in an awkward glass bottle that made for difficult pouring. nthe mac and cheese was bland, very disappointing. and a side tortilla was an odd addition for a rib plate. n nit was very clean, the staff was friendly. i wanted to like the place, but the flavor just wasn't there. i kind of felt like i was at el pollo loco. n nfor the plate and a bud light, i spent 20. for a few bucks more i could have gone up the road to the sit down bbq chain and had a much better meal, with bold sides and corn bread. with the handful of other bbq places in town running stiff competition with some real authentic down home skills, these guys are going to have to step it way up in the flavor department if they want to keep up.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'wasn't impressed. i ordered a half rack, and mac as my side. the ribs looked good, and it was a healthy portion, but they just didn't have anything special going on. served dry, and i don't think they spent much time in the slow cooker. the bbq sauce was pretty standard fare, and served in an awkward glass bottle that made for difficult pouring. nthe mac and cheese was bland, very disappointing. and a side tortilla was an odd addition for a rib plate. n nit was very clean, the staff was friendly. i wanted to like the place, but the flavor just wasn't there. i kind of felt like i was at el pollo loco. n nfor the plate and a bud light, i spent 20. for a few bucks more i could have gone up the road to the sit down bbq chain and had a much better meal, with bold sides and corn bread. with the handful of other bbq places in town running stiff competition with some real authentic down home skills, these guys are going to have to step it way up in the flavor department if they want to keep up.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the flavor of our dishes, particularly the ribs and mac & cheese. Here are some specific actions we can take:

1. Improve Cooking Techniques: The customer felt that the ribs didn't spend enough time in the slow cooker. We can adjust our cooking times to ensure that the ribs are tender and well-cooked.

2. Enhance Flavor: To make the ribs more flavorful, we could experiment with different seasonings or marinades. We could also consider using a dry rub before cooking and a sauce after cooking to add depth of flavor."
2,"This place was the biggest disappointment ever. Definitely on the list of the worst restaurant meals I've had. I ordered the chicken pad thai and gross. It was horrible and tasted dry. If you do order it - share, the portion is HUUUUGEE.\n\nThis place gets two stars because the customer service was good.","this place was the biggest disappointment ever. definitely on the list of the worst restaurant meals i've had. i ordered the chicken pad thai and gross. it was horrible and tasted dry. if you do order it share, the portion is huuuugee. n nthis place gets two stars because the customer service was good.","disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'this place was the biggest disappointment ever. definitely on the list of the worst restaurant meals i've had. i ordered the chicken pad thai and gross. it was horrible and tasted dry. if you do order it share, the portion is huuuugee. n nthis place gets two stars because the customer service was good.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this place was the biggest disappointment ever. definitely on the list of the worst restaurant meals i've had. i ordered the chicken pad thai and gross. it was horrible and tasted dry. if you do order it share, the portion is huuuugee. n nthis place gets two stars because the customer service was good.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Enhance the taste and texture of our chicken Pad Thai to make it more appealing and less dry. This could involve adjusting the recipe, improving cooking techniques, or sourcing better ingredients.

2. Portion Control: Adjust the portion size of the chicken Pad Thai to be more appropriate, as the customer found it too large. This will help prevent feelings of waste and overindulgence.

3. Consistency: Ensure that the quality of our dishes is consistent across all orders, to avoid disappointing customers who may have had a positive experience in the past."
2,"Not worth it. Some weird, offensive smell throughout entire hotel. Gym was packed constantly. Way more kids at resort than I expected.  \nLobby and bar area, pretty. Golf prices, just too high.\nHotel leaves a message at your  room saying \""come down and pick up your free gift\"" but your free gift is really a ploy to get you to buy a timeshare. BRUTAL!","not worth it. some weird, offensive smell throughout entire hotel. gym was packed constantly. way more kids at resort than i expected. nlobby and bar area, pretty. golf prices, just too high. nhotel leaves a message at your room saying come down and pick up your free gift but your free gift is really a ploy to get you to buy a timeshare. brutal!","annoyance, disgust, neutral","[INST] A customer left us a 2-star review: 'not worth it. some weird, offensive smell throughout entire hotel. gym was packed constantly. way more kids at resort than i expected. nlobby and bar area, pretty. golf prices, just too high. nhotel leaves a message at your room saying come down and pick up your free gift but your free gift is really a ploy to get you to buy a timeshare. brutal!' The customer feels annoyance, disgust, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'not worth it. some weird, offensive smell throughout entire hotel. gym was packed constantly. way more kids at resort than i expected. nlobby and bar area, pretty. golf prices, just too high. nhotel leaves a message at your room saying come down and pick up your free gift but your free gift is really a ploy to get you to buy a timeshare. brutal!' The customer feels annoyance, disgust, neutral. Concisely, how can we best improve our services for this customer's experience?  1. Address the issue of the unpleasant smell throughout the hotel by implementing a thorough cleaning and deodorizing protocol, focusing on high-traffic areas and common spaces.

2. Limit the number of children at the resort to meet the customer's expectations and provide a more peaceful environment.

3. Reduce the crowding in the gym by increasing the number of available equipment or extending opening hours.

4. Lower the prices for golf to make it more affordable for a wider range of customers.

5. Revise the timeshare presentation approach to ensure it is transparent and does not pressure guests into attending. Offer the free gift without requiring an in-person meeting."
2,"While the food here was good, I am just not a fan of the long line, the packed atmosphere, and the tight quarters. Just don't feel like I had any personal space, and made me feel a bit stressed out, and rushed. I would suggest coming here for breakfast, however I highly recommend to avoid the busy hours.","while the food here was good, i am just not a fan of the long line, the packed atmosphere, and the tight quarters. just don't feel like i had any personal space, and made me feel a bit stressed out, and rushed. i would suggest coming here for breakfast, however i highly recommend to avoid the busy hours.","disapproval, approval, caring","[INST] A customer left us a 2-star review: 'while the food here was good, i am just not a fan of the long line, the packed atmosphere, and the tight quarters. just don't feel like i had any personal space, and made me feel a bit stressed out, and rushed. i would suggest coming here for breakfast, however i highly recommend to avoid the busy hours.' The customer feels disapproval, approval, caring. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'while the food here was good, i am just not a fan of the long line, the packed atmosphere, and the tight quarters. just don't feel like i had any personal space, and made me feel a bit stressed out, and rushed. i would suggest coming here for breakfast, however i highly recommend to avoid the busy hours.' The customer feels disapproval, approval, caring. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Manage crowd control: Implement measures to reduce wait times, such as improving the speed of service, increasing staff during peak hours, or offering online reservations.

2. Create a more spacious environment: If possible, expand the seating area or rearrange the layout to provide more personal space for customers.

3. Offer a quieter, less crowded atmosphere: Encourage customers to visit during off-peak hours, like early morning or late evening, to provide a more relaxed dining experience."
2,"I don't drink. Going into a loud bar with a bunch of drunks is just not my style.  So, unfair to them, I wasn't a fan.  Having said that, my friends are a bunch of drunks, so I usually come here with them.  Good Irish bands, if that's your thing, and a lively place.  It's a fire hazard due to the wall to wall overcrowded place.  Perhaps I should drink and loosen up.","i don't drink. going into a loud bar with a bunch of drunks is just not my style. so, unfair to them, i wasn't a fan. having said that, my friends are a bunch of drunks, so i usually come here with them. good irish bands, if that's your thing, and a lively place. it's a fire hazard due to the wall to wall overcrowded place. perhaps i should drink and loosen up.","disapproval, neutral, annoyance","[INST] A customer left us a 2-star review: 'i don't drink. going into a loud bar with a bunch of drunks is just not my style. so, unfair to them, i wasn't a fan. having said that, my friends are a bunch of drunks, so i usually come here with them. good irish bands, if that's your thing, and a lively place. it's a fire hazard due to the wall to wall overcrowded place. perhaps i should drink and loosen up.' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i don't drink. going into a loud bar with a bunch of drunks is just not my style. so, unfair to them, i wasn't a fan. having said that, my friends are a bunch of drunks, so i usually come here with them. good irish bands, if that's your thing, and a lively place. it's a fire hazard due to the wall to wall overcrowded place. perhaps i should drink and loosen up.' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Noise Level: Since the customer mentions the loud environment as a concern, we could implement measures to reduce the noise level, such as soundproofing the walls or using a sound system that can adjust the volume according to the crowd.

2. Seating Arrangement: To provide a more comfortable experience for non-drinkers, we could offer quieter, less crowded seating areas. This could be in a separate room or section of the bar.

3. Fire Safety: Ensure the venue is regularly inspected for fire safety and that the capacity is not exceeded."
2,"All I can say is that in my 5 visits to Smashburger, they have never ONCE got our order right (and theres only 2 or 3 of us!)\n\nThe food is EXTREMELY over priced. A burger, fries, and drink will run you $11. \n\nTheir fries are not good. And while their burgers are tasty, theyre just too small. \n\n5 times was one too many. Will not be giving my money to this business anymore.","all i can say is that in my 5 visits to smashburger, they have never once got our order right and theres only 2 or 3 of us! n nthe food is extremely over priced. a burger, fries, and drink will run you 11. n ntheir fries are not good. and while their burgers are tasty, theyre just too small. n n5 times was one too many. will not be giving my money to this business anymore.","disapproval, neutral, annoyance","[INST] A customer left us a 2-star review: 'all i can say is that in my 5 visits to smashburger, they have never once got our order right and theres only 2 or 3 of us! n nthe food is extremely over priced. a burger, fries, and drink will run you 11. n ntheir fries are not good. and while their burgers are tasty, theyre just too small. n n5 times was one too many. will not be giving my money to this business anymore.' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'all i can say is that in my 5 visits to smashburger, they have never once got our order right and theres only 2 or 3 of us! n nthe food is extremely over priced. a burger, fries, and drink will run you 11. n ntheir fries are not good. and while their burgers are tasty, theyre just too small. n n5 times was one too many. will not be giving my money to this business anymore.' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Smashburger, we can focus on the following areas:

1. Order Accuracy: Enhance order accuracy by implementing a more efficient and reliable order management system. This could involve double-checking orders before they are prepared and served, or using technology such as electronic order confirmation systems.

2. Pricing: Review the pricing structure to ensure it is competitive and offers good value for money. Offering occasional promotions or discounts could help address the customer's perception of overpricing."
2,"Although I'm a Lakers fan, I go to a lot of Suns games because I love to watch basketball.  I'm a big fan of basketball.  This season, the Suns have delivered a subpar product to people attending the games.\n\n- Fire a popular coach like Alvin Gentry, why? It's not his fault that the team doesn't have the fire power to keep up with 1/2 the league.\n\n- Get rid of Suns legend Dan Majerle too...?!  That's beyond nuts.\n\n- Let Nash go for peanuts...?!  (BTW - thanks guys)\n\n- They generally play 3 to 3.5 good qtr's of basketball before collapsing.  They played Miami and Dallas at US Airways that way.  The exception was when they closed out the Lakers and actually won a game they normally lose this year.  That saved them from a 1 Star review.\n\nI hope the team gets their act together and produces some consistently good basketball soon.\n\nReturn Factor - 90%","although i'm a lakers fan, i go to a lot of suns games because i love to watch basketball. i'm a big fan of basketball. this season, the suns have delivered a subpar product to people attending the games. n n fire a popular coach like alvin gentry, why? it's not his fault that the team doesn't have the fire power to keep up with 1 2 the league. n n get rid of suns legend dan majerle too...?! that's beyond nuts. n n let nash go for peanuts...?! btw thanks guys n n they generally play 3 to 3.5 good qtr's of basketball before collapsing. they played miami and dallas at us airways that way. the exception was when they closed out the lakers and actually won a game they normally lose this year. that saved them from a 1 star review. n ni hope the team gets their act together and produces some consistently good basketball soon. n nreturn factor 90","love, confusion, disapproval","[INST] A customer left us a 2-star review: 'although i'm a lakers fan, i go to a lot of suns games because i love to watch basketball. i'm a big fan of basketball. this season, the suns have delivered a subpar product to people attending the games. n n fire a popular coach like alvin gentry, why? it's not his fault that the team doesn't have the fire power to keep up with 1 2 the league. n n get rid of suns legend dan majerle too...?! that's beyond nuts. n n let nash go for peanuts...?! btw thanks guys n n they generally play 3 to 3.5 good qtr's of basketball before collapsing. they played miami and dallas at us airways that way. the exception was when they closed out the lakers and actually won a game they normally lose this year. that saved them from a 1 star review. n ni hope the team gets their act together and produces some consistently good basketball soon. n nreturn factor 90' The customer feels love, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'although i'm a lakers fan, i go to a lot of suns games because i love to watch basketball. i'm a big fan of basketball. this season, the suns have delivered a subpar product to people attending the games. n n fire a popular coach like alvin gentry, why? it's not his fault that the team doesn't have the fire power to keep up with 1 2 the league. n n get rid of suns legend dan majerle too...?! that's beyond nuts. n n let nash go for peanuts...?! btw thanks guys n n they generally play 3 to 3.5 good qtr's of basketball before collapsing. they played miami and dallas at us airways that way. the exception was when they closed out the lakers and actually won a game they normally lose this year. that saved them from a 1 star review. n ni hope the team gets their act together and produces some consistently good basketball soon. n nreturn factor 90' The customer feels love, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Address the customer's concern about the team's performance by acknowledging their love for basketball and the Suns.
2. Clarify the decision-making process regarding coaches and team members, explaining that changes are not made lightly and are based on a comprehensive evaluation of the team's performance.
3. Highlight any efforts being made to improve the team's performance, such as player acquisitions, coaching strategies, or facility upgrades.
4. Offer a more consistent level of play, aiming to provide at least 3.5 good quarters of basketball in every game."
2,"If you want Denny's quality food for 3x the price, eat here. I got the ham and cheese omelet which was exactly that - egg, ham and cheese for $15. \n\nbottom line: the food will hit the spot for late night (or should i say early morning?) cravings, but you might only want to dine here if no other options are readily available.","if you want denny's quality food for 3x the price, eat here. i got the ham and cheese omelet which was exactly that egg, ham and cheese for 15. n nbottom line the food will hit the spot for late night or should i say early morning? cravings, but you might only want to dine here if no other options are readily available.","neutral, approval, curiosity","[INST] A customer left us a 2-star review: 'if you want denny's quality food for 3x the price, eat here. i got the ham and cheese omelet which was exactly that egg, ham and cheese for 15. n nbottom line the food will hit the spot for late night or should i say early morning? cravings, but you might only want to dine here if no other options are readily available.' The customer feels neutral, approval, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'if you want denny's quality food for 3x the price, eat here. i got the ham and cheese omelet which was exactly that egg, ham and cheese for 15. n nbottom line the food will hit the spot for late night or should i say early morning? cravings, but you might only want to dine here if no other options are readily available.' The customer feels neutral, approval, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Price Adjustment: Review our pricing strategy for menu items, especially those comparable to fast-food chains like Denny's. Offering more competitive prices could help address the customer's perception of overpricing.

2. Quality Improvement: Enhance the quality of our food, focusing on the ham and cheese omelet in particular. This could involve sourcing higher-quality ingredients or improving cooking techniques.

3. Communication: Clearly communicate the value we offer beyond just the food, such as a more upscale dining experience, unique menu items, or exceptional service."
2,"What's all the hype about ???  I would definitely say that the men working here are worth hanging out. But, our experience with dining here was less than stellar. Yes, this is an impressive old building. Smacked with history and old world vibe. As much as the male servers were great at tending to our tablewares and water, our female main server, was slow, dismissive and unattentive to the point of being downright rude. Was it because we were two men, or that we were not French, or was she just a bi*ch that night. I don't really care. Our food was not all that impressive in comparison to the high price of everything. Just for notation, their Sunday roast special is actually a prime rib. The description is a bit misleading, at least to me it was. And, at $35 I can get prime rib elsewhere for less. I'm just saying. . . Not impressed, and not coming back. . . Ok, well maybe to sit at the bar and ogle the men working there. . .","what's all the hype about ??? i would definitely say that the men working here are worth hanging out. but, our experience with dining here was less than stellar. yes, this is an impressive old building. smacked with history and old world vibe. as much as the male servers were great at tending to our tablewares and water, our female main server, was slow, dismissive and unattentive to the point of being downright rude. was it because we were two men, or that we were not french, or was she just a bi ch that night. i don't really care. our food was not all that impressive in comparison to the high price of everything. just for notation, their sunday roast special is actually a prime rib. the description is a bit misleading, at least to me it was. and, at 35 i can get prime rib elsewhere for less. i'm just saying. . . not impressed, and not coming back. . . ok, well maybe to sit at the bar and ogle the men working there. . .","admiration, confusion, disapproval","[INST] A customer left us a 2-star review: 'what's all the hype about ??? i would definitely say that the men working here are worth hanging out. but, our experience with dining here was less than stellar. yes, this is an impressive old building. smacked with history and old world vibe. as much as the male servers were great at tending to our tablewares and water, our female main server, was slow, dismissive and unattentive to the point of being downright rude. was it because we were two men, or that we were not french, or was she just a bi ch that night. i don't really care. our food was not all that impressive in comparison to the high price of everything. just for notation, their sunday roast special is actually a prime rib. the description is a bit misleading, at least to me it was. and, at 35 i can get prime rib elsewhere for less. i'm just saying. . . not impressed, and not coming back. . . ok, well maybe to sit at the bar and ogle the men working there. . .' The customer feels admiration, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'what's all the hype about ??? i would definitely say that the men working here are worth hanging out. but, our experience with dining here was less than stellar. yes, this is an impressive old building. smacked with history and old world vibe. as much as the male servers were great at tending to our tablewares and water, our female main server, was slow, dismissive and unattentive to the point of being downright rude. was it because we were two men, or that we were not french, or was she just a bi ch that night. i don't really care. our food was not all that impressive in comparison to the high price of everything. just for notation, their sunday roast special is actually a prime rib. the description is a bit misleading, at least to me it was. and, at 35 i can get prime rib elsewhere for less. i'm just saying. . . not impressed, and not coming back. . . ok, well maybe to sit at the bar and ogle the men working there. . .' The customer feels admiration, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Training for all servers: Ensure all servers, regardless of gender, receive equal training in customer service, table management, and menu knowledge. This will help maintain a consistent level of service for all customers.

2. Menu clarity: Clarify the descriptions of menu items to avoid any potential confusion or misleading information. This will help manage customer expectations and prevent dissatisfaction.

3. Attentiveness: Improve the attentiveness of servers by setting clear expectations for response times and ensuring they are met. This will help prevent customers from feeling ignored or neglected."
2,"Yet another Asian-inspired food chain! Oh c'mon do we need this in Champaign? We have so many Chinese/Korean restaurants in campustown and honestly, they are way better than Flat Top. \n\nSo, the whole stir-fry concept that they have is actually Mongolian BBQ. The difference is that they have tonnes of raw vegetables and ingredients to choose from. Oh, not to mention, weird sauces and food combinations. My combo was okay (it was brown rice, clams, beef, vege, salmon and roti prata) but if you don't have a sense of what goes with what, then your dinner is going to be a disaster. \n\nIt's clever of them to have this pick-your-own-ingredients kinda concept because if the food was bad and you complained, they can point their fingers back at you and say that you chose the ingredients. Then again, you are not the only culprit. The grill sensei is responsible as well. If he over-grilled your food, it will taste just as bad no matter how wonderful your selections are. My friend's moo shu was not wrapped very well and some of the rolls fell apart. Well, there goes your dinner. \n\nI think it is good to try it once but more that once? You decide. Still, the combo of rice, salmon and roti prata bothers me. Maybe I am just a stuck-up purist who thinks that chickpea dhal is the only way to go. Could this be a one-hit wonder like Bar Louie? We'll have to see.","yet another asian inspired food chain! oh c'mon do we need this in champaign? we have so many chinese korean restaurants in campustown and honestly, they are way better than flat top. n nso, the whole stir fry concept that they have is actually mongolian bbq. the difference is that they have tonnes of raw vegetables and ingredients to choose from. oh, not to mention, weird sauces and food combinations. my combo was okay it was brown rice, clams, beef, vege, salmon and roti prata but if you don't have a sense of what goes with what, then your dinner is going to be a disaster. n nit's clever of them to have this pick your own ingredients kinda concept because if the food was bad and you complained, they can point their fingers back at you and say that you chose the ingredients. then again, you are not the only culprit. the grill sensei is responsible as well. if he over grilled your food, it will taste just as bad no matter how wonderful your selections are. my friend's moo shu was not wrapped very well and some of the rolls fell apart. well, there goes your dinner. n ni think it is good to try it once but more that once? you decide. still, the combo of rice, salmon and roti prata bothers me. maybe i am just a stuck up purist who thinks that chickpea dhal is the only way to go. could this be a one hit wonder like bar louie? we'll have to see.","neutral, approval, curiosity","[INST] A customer left us a 2-star review: 'yet another asian inspired food chain! oh c'mon do we need this in champaign? we have so many chinese korean restaurants in campustown and honestly, they are way better than flat top. n nso, the whole stir fry concept that they have is actually mongolian bbq. the difference is that they have tonnes of raw vegetables and ingredients to choose from. oh, not to mention, weird sauces and food combinations. my combo was okay it was brown rice, clams, beef, vege, salmon and roti prata but if you don't have a sense of what goes with what, then your dinner is going to be a disaster. n nit's clever of them to have this pick your own ingredients kinda concept because if the food was bad and you complained, they can point their fingers back at you and say that you chose the ingredients. then again, you are not the only culprit. the grill sensei is responsible as well. if he over grilled your food, it will taste just as bad no matter how wonderful your selections are. my friend's moo shu was not wrapped very well and some of the rolls fell apart. well, there goes your dinner. n ni think it is good to try it once but more that once? you decide. still, the combo of rice, salmon and roti prata bothers me. maybe i am just a stuck up purist who thinks that chickpea dhal is the only way to go. could this be a one hit wonder like bar louie? we'll have to see.' The customer feels neutral, approval, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'yet another asian inspired food chain! oh c'mon do we need this in champaign? we have so many chinese korean restaurants in campustown and honestly, they are way better than flat top. n nso, the whole stir fry concept that they have is actually mongolian bbq. the difference is that they have tonnes of raw vegetables and ingredients to choose from. oh, not to mention, weird sauces and food combinations. my combo was okay it was brown rice, clams, beef, vege, salmon and roti prata but if you don't have a sense of what goes with what, then your dinner is going to be a disaster. n nit's clever of them to have this pick your own ingredients kinda concept because if the food was bad and you complained, they can point their fingers back at you and say that you chose the ingredients. then again, you are not the only culprit. the grill sensei is responsible as well. if he over grilled your food, it will taste just as bad no matter how wonderful your selections are. my friend's moo shu was not wrapped very well and some of the rolls fell apart. well, there goes your dinner. n ni think it is good to try it once but more that once? you decide. still, the combo of rice, salmon and roti prata bothers me. maybe i am just a stuck up purist who thinks that chickpea dhal is the only way to go. could this be a one hit wonder like bar louie? we'll have to see.' The customer feels neutral, approval, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your establishment, consider the following steps:

1. Address the customer's concern about the abundance of Asian-inspired food chains in Champaign, particularly in Campustown. Highlight what sets your restaurant apart from others, such as unique menu items, exceptional service, or a welcoming atmosphere.

2. Offer guidance on food combinations and provide suggestions for pairing ingredients that work well together. This can help customers avoid potential disasters and ensure they enjoy their meal.

3. Improve the grill technique to ensure that food is cooked evenly and to the customer's preference."
2,"If you like filthy buses, super high fares and about 50% rude operators then you will love Port Authority service.  Now if you like clean buses, reasonable fares and friendly service you will need to go somewhere else.  And no place for children as the language on the buses would make a sailor blush.  And in 14 years of riding Port Authority I have never seen a uniformed Port Authority officer riding a bus.","if you like filthy buses, super high fares and about 50 rude operators then you will love port authority service. now if you like clean buses, reasonable fares and friendly service you will need to go somewhere else. and no place for children as the language on the buses would make a sailor blush. and in 14 years of riding port authority i have never seen a uniformed port authority officer riding a bus.","neutral, approval, disapproval","[INST] A customer left us a 2-star review: 'if you like filthy buses, super high fares and about 50 rude operators then you will love port authority service. now if you like clean buses, reasonable fares and friendly service you will need to go somewhere else. and no place for children as the language on the buses would make a sailor blush. and in 14 years of riding port authority i have never seen a uniformed port authority officer riding a bus.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'if you like filthy buses, super high fares and about 50 rude operators then you will love port authority service. now if you like clean buses, reasonable fares and friendly service you will need to go somewhere else. and no place for children as the language on the buses would make a sailor blush. and in 14 years of riding port authority i have never seen a uniformed port authority officer riding a bus.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Cleanliness: Ensure buses are regularly cleaned and maintained to prevent a filthy appearance.

2. Fares: Review our pricing structure to ensure it remains competitive and reasonable.

3. Staff behavior: Provide training to operators on customer service, professionalism, and appropriate language usage to create a more friendly and welcoming environment.

4. Family-friendly environment: Implement policies and guidelines to encourage a more family-friendly atmosphere on buses.

5. Visible presence: Increase the visibility of uniformed Port Authority officers on buses to enhance safety and customer service."
2,"Coleslaw and fries in your sammich tastes just as good as it sounds.\n\nIf you think it sounds awesome, then you'd probably find it awesome.\n\nIf you think it sounds nasty, then you'd probably find it nasty.\n\nIf you think it sounds questionable and confusing, then your'e not alone, because that's exactly how I felt after eating it, too.  Why, Primanti Brothers, why??","coleslaw and fries in your sammich tastes just as good as it sounds. n nif you think it sounds awesome, then you'd probably find it awesome. n nif you think it sounds nasty, then you'd probably find it nasty. n nif you think it sounds questionable and confusing, then your'e not alone, because that's exactly how i felt after eating it, too. why, primanti brothers, why??","approval, curiosity, confusion","[INST] A customer left us a 2-star review: 'coleslaw and fries in your sammich tastes just as good as it sounds. n nif you think it sounds awesome, then you'd probably find it awesome. n nif you think it sounds nasty, then you'd probably find it nasty. n nif you think it sounds questionable and confusing, then your'e not alone, because that's exactly how i felt after eating it, too. why, primanti brothers, why??' The customer feels approval, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'coleslaw and fries in your sammich tastes just as good as it sounds. n nif you think it sounds awesome, then you'd probably find it awesome. n nif you think it sounds nasty, then you'd probably find it nasty. n nif you think it sounds questionable and confusing, then your'e not alone, because that's exactly how i felt after eating it, too. why, primanti brothers, why??' The customer feels approval, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Clarify the menu: Ensure that the menu clearly explains the unique aspects of our sandwiches, including the inclusion of coleslaw and fries. This could help manage customer expectations and reduce confusion.

2. Offer customization: Offer customers the option to customize their sandwiches, allowing them to exclude items they may not enjoy, such as coleslaw and fries.

3. Improve quality: Work on enhancing the quality of the coleslaw and fries to make them more appealing to a wider audience. This could involve adjusting recipes, sourcing better ingredients, or improving preparation methods."
2,"I wouldn't really call this place a deli, it's a place to pick up something light to eat.  Really too bad they don't have a \""real\"" deli to go along with their sports area.  Not cheap, like every food spot at the LVH, and food so-so.  If you pass McDonalds on the way to the LVH, I'd respectively suggest you stop there rather than here...you won't miss the food and you'll have a plenty more $$ in your pocket.  Too bad, LVH could use a really good sandwich spot...\n\nOh, and they're not open 24 hrs; they're closed 6am to 11am I believe...","i wouldn't really call this place a deli, it's a place to pick up something light to eat. really too bad they don't have a real deli to go along with their sports area. not cheap, like every food spot at the lvh, and food so so. if you pass mcdonalds on the way to the lvh, i'd respectively suggest you stop there rather than here...you won't miss the food and you'll have a plenty more in your pocket. too bad, lvh could use a really good sandwich spot... n noh, and they're not open 24 hrs they're closed 6am to 11am i believe...","disappointment, disapproval, neutral","[INST] A customer left us a 2-star review: 'i wouldn't really call this place a deli, it's a place to pick up something light to eat. really too bad they don't have a real deli to go along with their sports area. not cheap, like every food spot at the lvh, and food so so. if you pass mcdonalds on the way to the lvh, i'd respectively suggest you stop there rather than here...you won't miss the food and you'll have a plenty more in your pocket. too bad, lvh could use a really good sandwich spot... n noh, and they're not open 24 hrs they're closed 6am to 11am i believe...' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i wouldn't really call this place a deli, it's a place to pick up something light to eat. really too bad they don't have a real deli to go along with their sports area. not cheap, like every food spot at the lvh, and food so so. if you pass mcdonalds on the way to the lvh, i'd respectively suggest you stop there rather than here...you won't miss the food and you'll have a plenty more in your pocket. too bad, lvh could use a really good sandwich spot... n noh, and they're not open 24 hrs they're closed 6am to 11am i believe...' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Expand the deli offerings: The customer seems to expect a traditional deli experience, so we could consider expanding our deli offerings to better meet these expectations.

2. Improve food quality: The customer mentioned the food being ""so so."" We could focus on improving the quality of our food, perhaps by sourcing higher-quality ingredients or hiring a chef with more experience in deli cuisine.

3. Address pricing concerns: The customer felt that the prices were not justified, especially compared to other food spots at the LVH. We could review our pricing strategy to ensure it is competitive and fair."
2,"Coffee is drinkable but the barista totally hate customers and don't know anything about making coffee. If you ask for cream when they are out, they say ok and then go back their conversation they've got going with the same old guy that hangs there all day. Used to live near here and the same baristas are always awful and I always swore to myself I'd go to Starbucks instead. Sad to say. \nadpfeedback@adp.com","coffee is drinkable but the barista totally hate customers and don't know anything about making coffee. if you ask for cream when they are out, they say ok and then go back their conversation they've got going with the same old guy that hangs there all day. used to live near here and the same baristas are always awful and i always swore to myself i'd go to starbucks instead. sad to say. nadpfeedback adp.com","sadness, disappointment, disgust","[INST] A customer left us a 2-star review: 'coffee is drinkable but the barista totally hate customers and don't know anything about making coffee. if you ask for cream when they are out, they say ok and then go back their conversation they've got going with the same old guy that hangs there all day. used to live near here and the same baristas are always awful and i always swore to myself i'd go to starbucks instead. sad to say. nadpfeedback adp.com' The customer feels sadness, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'coffee is drinkable but the barista totally hate customers and don't know anything about making coffee. if you ask for cream when they are out, they say ok and then go back their conversation they've got going with the same old guy that hangs there all day. used to live near here and the same baristas are always awful and i always swore to myself i'd go to starbucks instead. sad to say. nadpfeedback adp.com' The customer feels sadness, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Train baristas on customer service skills: Ensure that baristas are friendly, approachable, and attentive to customers' needs. They should be knowledgeable about coffee and be able to answer questions about the menu.

2. Improve communication: When a customer requests an item that is out of stock, such as cream, provide a clear and timely response. If the item is unavailable, offer alternatives or suggest a different time to come back when the item is in stock."
2,"I had lunch here recently since I live in the neighborhood. The food was average fare for a Chinese restaurant, nothing outstanding as far as I could taste. The ambiance was lacking and the air conditioner should have been used a little more liberally. I have read the other reviews about Wong's, so I was a little disappointed. I will probably give it another shot sometime, but with Chuy's next door it might be awhile.","i had lunch here recently since i live in the neighborhood. the food was average fare for a chinese restaurant, nothing outstanding as far as i could taste. the ambiance was lacking and the air conditioner should have been used a little more liberally. i have read the other reviews about wong's, so i was a little disappointed. i will probably give it another shot sometime, but with chuy's next door it might be awhile.","disappointment, neutral, disapproval","[INST] A customer left us a 2-star review: 'i had lunch here recently since i live in the neighborhood. the food was average fare for a chinese restaurant, nothing outstanding as far as i could taste. the ambiance was lacking and the air conditioner should have been used a little more liberally. i have read the other reviews about wong's, so i was a little disappointed. i will probably give it another shot sometime, but with chuy's next door it might be awhile.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i had lunch here recently since i live in the neighborhood. the food was average fare for a chinese restaurant, nothing outstanding as far as i could taste. the ambiance was lacking and the air conditioner should have been used a little more liberally. i have read the other reviews about wong's, so i was a little disappointed. i will probably give it another shot sometime, but with chuy's next door it might be awhile.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your Chinese restaurant, consider the following steps:

1. Enhance the ambiance: Investigate ways to create a more inviting and comfortable atmosphere, such as updating decor, playing soft music, or improving lighting.

2. Improve food quality: Consider sourcing higher-quality ingredients, experimenting with new recipes, or seeking feedback from customers and chefs to identify areas for improvement.

3. Optimize air conditioning: Ensure the air conditioning system is functioning properly and adjust settings as needed to maintain a comfortable temperature for all customers.

4. Respond to the review: Acknowledge the customer's feedback and express appreciation for their patronage."
2,"New location near my office in Scottsdale. We ordered 3 items for to-go lunch, fried egg plant, Chili Chicken and Shrimp Szechwan style.  All 3 were swimning in gooey sauces.  Two of the sauces tasted identical.  Eggplant was good, but there were only few pieces and it was smothered in dark sauces.  Not sure why all are so soupy?  \n\nReading from all the reviews here, I wonder if I went to the same Inchin's Bamboo Garden?  What's Indo-Chinese?  I went in with open mind to try new cuisine, may be Indo-Chinese isn't for me.  May try again, though.\n\nSunny Az","new location near my office in scottsdale. we ordered 3 items for to go lunch, fried egg plant, chili chicken and shrimp szechwan style. all 3 were swimning in gooey sauces. two of the sauces tasted identical. eggplant was good, but there were only few pieces and it was smothered in dark sauces. not sure why all are so soupy? n nreading from all the reviews here, i wonder if i went to the same inchin's bamboo garden? what's indo chinese? i went in with open mind to try new cuisine, may be indo chinese isn't for me. may try again, though. n nsunny az","curiosity, confusion, admiration","[INST] A customer left us a 2-star review: 'new location near my office in scottsdale. we ordered 3 items for to go lunch, fried egg plant, chili chicken and shrimp szechwan style. all 3 were swimning in gooey sauces. two of the sauces tasted identical. eggplant was good, but there were only few pieces and it was smothered in dark sauces. not sure why all are so soupy? n nreading from all the reviews here, i wonder if i went to the same inchin's bamboo garden? what's indo chinese? i went in with open mind to try new cuisine, may be indo chinese isn't for me. may try again, though. n nsunny az' The customer feels curiosity, confusion, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'new location near my office in scottsdale. we ordered 3 items for to go lunch, fried egg plant, chili chicken and shrimp szechwan style. all 3 were swimning in gooey sauces. two of the sauces tasted identical. eggplant was good, but there were only few pieces and it was smothered in dark sauces. not sure why all are so soupy? n nreading from all the reviews here, i wonder if i went to the same inchin's bamboo garden? what's indo chinese? i went in with open mind to try new cuisine, may be indo chinese isn't for me. may try again, though. n nsunny az' The customer feels curiosity, confusion, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Clarify the cuisine: Indo-Chinese cuisine is a fusion of Indian and Chinese cooking styles, which may be new to some customers. Providing a brief explanation of the cuisine on the menu or offering a sample dish could help set expectations.

2. Adjust sauce consistency: The customer found the dishes to be swimming in gooey sauces. We can work on adjusting the sauce consistency to be more balanced, ensuring that the flavors are well-represented without being overly soupy."
2,"Pretty disappointed. Came here with a friend and the fianc\u00e9 on my last trip to Vegas. We were tired of walking and wanted a bite to eat late at night. We saw the good reviews and though we'd give it a try. We ordered the jambalaya and ahi tuna tartare. The food fell below my expectations. I thought it would be similar to cheesecake factory, but the food was worse than than cheesecake factory for sure. \n\nFood: \nChicken jambalaya: pretty weird, but okay in taste. The chicken was separated from the rice, which isn't traditional of jambalaya. it was more of a stir fry spicy chicken with the rice on the side. \nAhi tuna tartare- Not the best. Didn't stand out and not particularly appetizing for me, but I'm a raw fish/sushi snob. \n\nPrice: pretty expensive for the quality. Similar to the cheesecake factory price wise.\n\nOverall, if your desperate and hungry and don't want to go off the strip maybe consider eating here, otherwise take your money and appetite off the strip. Some of the restaurants in the asian town are open pretty late.","pretty disappointed. came here with a friend and the fianc u00e9 on my last trip to vegas. we were tired of walking and wanted a bite to eat late at night. we saw the good reviews and though we'd give it a try. we ordered the jambalaya and ahi tuna tartare. the food fell below my expectations. i thought it would be similar to cheesecake factory, but the food was worse than than cheesecake factory for sure. n nfood nchicken jambalaya pretty weird, but okay in taste. the chicken was separated from the rice, which isn't traditional of jambalaya. it was more of a stir fry spicy chicken with the rice on the side. nahi tuna tartare not the best. didn't stand out and not particularly appetizing for me, but i'm a raw fish sushi snob. n nprice pretty expensive for the quality. similar to the cheesecake factory price wise. n noverall, if your desperate and hungry and don't want to go off the strip maybe consider eating here, otherwise take your money and appetite off the strip. some of the restaurants in the asian town are open pretty late.","disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'pretty disappointed. came here with a friend and the fianc u00e9 on my last trip to vegas. we were tired of walking and wanted a bite to eat late at night. we saw the good reviews and though we'd give it a try. we ordered the jambalaya and ahi tuna tartare. the food fell below my expectations. i thought it would be similar to cheesecake factory, but the food was worse than than cheesecake factory for sure. n nfood nchicken jambalaya pretty weird, but okay in taste. the chicken was separated from the rice, which isn't traditional of jambalaya. it was more of a stir fry spicy chicken with the rice on the side. nahi tuna tartare not the best. didn't stand out and not particularly appetizing for me, but i'm a raw fish sushi snob. n nprice pretty expensive for the quality. similar to the cheesecake factory price wise. n noverall, if your desperate and hungry and don't want to go off the strip maybe consider eating here, otherwise take your money and appetite off the strip. some of the restaurants in the asian town are open pretty late.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'pretty disappointed. came here with a friend and the fianc u00e9 on my last trip to vegas. we were tired of walking and wanted a bite to eat late at night. we saw the good reviews and though we'd give it a try. we ordered the jambalaya and ahi tuna tartare. the food fell below my expectations. i thought it would be similar to cheesecake factory, but the food was worse than than cheesecake factory for sure. n nfood nchicken jambalaya pretty weird, but okay in taste. the chicken was separated from the rice, which isn't traditional of jambalaya. it was more of a stir fry spicy chicken with the rice on the side. nahi tuna tartare not the best. didn't stand out and not particularly appetizing for me, but i'm a raw fish sushi snob. n nprice pretty expensive for the quality. similar to the cheesecake factory price wise. n noverall, if your desperate and hungry and don't want to go off the strip maybe consider eating here, otherwise take your money and appetite off the strip. some of the restaurants in the asian town are open pretty late.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistency: Ensure that our dishes, especially popular ones like the jambalaya, are prepared consistently with traditional recipes. In this case, the customer felt that the jambalaya was more of a stir-fry than a traditional jambalaya.

2. Quality: Improve the quality of our dishes, particularly the Ahi Tuna Tartare, to meet or exceed the customer's expectations. The customer mentioned being a ""raw fish sushi snob,"" so it's important to cater to discerning palates."
2,I went with a group to play this course for the 1st time since we had a free foursome. The other 3 in my group had played this course before. They were telling me in years past this was one of the best courses in Vegas. You definitely can't say that now. It was in just average condition and there isn't really anything special about the course. The staff was friendly and the beer was cold. You get your first beer after your round for the price of your score so that was nice. I wouldn't go out of my way to play this course but what the heck it was free. It has the feel of an old worn out muni course and has a drainage ditch running through it that isn't very attractive. I would say 2 -2.5 stars.,i went with a group to play this course for the 1st time since we had a free foursome. the other 3 in my group had played this course before. they were telling me in years past this was one of the best courses in vegas. you definitely can't say that now. it was in just average condition and there isn't really anything special about the course. the staff was friendly and the beer was cold. you get your first beer after your round for the price of your score so that was nice. i wouldn't go out of my way to play this course but what the heck it was free. it has the feel of an old worn out muni course and has a drainage ditch running through it that isn't very attractive. i would say 2 2.5 stars.,"neutral, approval, admiration","[INST] A customer left us a 2-star review: 'i went with a group to play this course for the 1st time since we had a free foursome. the other 3 in my group had played this course before. they were telling me in years past this was one of the best courses in vegas. you definitely can't say that now. it was in just average condition and there isn't really anything special about the course. the staff was friendly and the beer was cold. you get your first beer after your round for the price of your score so that was nice. i wouldn't go out of my way to play this course but what the heck it was free. it has the feel of an old worn out muni course and has a drainage ditch running through it that isn't very attractive. i would say 2 2.5 stars.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i went with a group to play this course for the 1st time since we had a free foursome. the other 3 in my group had played this course before. they were telling me in years past this was one of the best courses in vegas. you definitely can't say that now. it was in just average condition and there isn't really anything special about the course. the staff was friendly and the beer was cold. you get your first beer after your round for the price of your score so that was nice. i wouldn't go out of my way to play this course but what the heck it was free. it has the feel of an old worn out muni course and has a drainage ditch running through it that isn't very attractive. i would say 2 2.5 stars.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially earn a higher rating in the future, consider the following steps:

1. Course Maintenance: Enhance the overall condition of the golf course, focusing on areas mentioned in the review such as drainage issues and general wear and tear.

2. Course Uniqueness: Identify ways to make the course more distinctive and memorable, perhaps by incorporating unique features or landscaping.

3. Communication: Improve communication with returning customers about any changes or improvements made to the course. This could help manage expectations and encourage repeat visits."
2,"Well I came here after a Pirate's game since its just down the block from the stadium. I was not impressed at all. The staff basically walked around like zombies. My water had some gross soapy stain on it, at least that is what I hope it was. My food lacked any care in it being made. I just didn't feel as though we were really wanted there. I wish I just sat at the bar, since the bartender seemed to have more life to him than his server counterparts. Maybe next time I'll go before the game with there might be more life in the staff.","well i came here after a pirate's game since its just down the block from the stadium. i was not impressed at all. the staff basically walked around like zombies. my water had some gross soapy stain on it, at least that is what i hope it was. my food lacked any care in it being made. i just didn't feel as though we were really wanted there. i wish i just sat at the bar, since the bartender seemed to have more life to him than his server counterparts. maybe next time i'll go before the game with there might be more life in the staff.","desire, disappointment, annoyance","[INST] A customer left us a 2-star review: 'well i came here after a pirate's game since its just down the block from the stadium. i was not impressed at all. the staff basically walked around like zombies. my water had some gross soapy stain on it, at least that is what i hope it was. my food lacked any care in it being made. i just didn't feel as though we were really wanted there. i wish i just sat at the bar, since the bartender seemed to have more life to him than his server counterparts. maybe next time i'll go before the game with there might be more life in the staff.' The customer feels desire, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'well i came here after a pirate's game since its just down the block from the stadium. i was not impressed at all. the staff basically walked around like zombies. my water had some gross soapy stain on it, at least that is what i hope it was. my food lacked any care in it being made. i just didn't feel as though we were really wanted there. i wish i just sat at the bar, since the bartender seemed to have more life to him than his server counterparts. maybe next time i'll go before the game with there might be more life in the staff.' The customer feels desire, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Training: Ensure staff are well-trained, attentive, and engaged with customers. This includes being aware of their surroundings, responding promptly to customer needs, and maintaining a positive, friendly demeanor.

2. Food Quality: Improve the quality of food by ensuring it is fresh, well-prepared, and presented attractively. This may involve updating recipes, sourcing better ingredients, or hiring a skilled chef.

3. Cleanliness: Address the issue of cleanliness by regularly inspecting the premises, ensuring glasses and dishes are clean, and addressing any issues promptly."
2,"Went on a Saturday and was excited to see what it offered as I just moved back to Pittsburgh from New York, which had great juice bars. The juice selection was very small, I hope it will be inspired by http://liquiteria.com/cold-pressed-juices.php and http://www.juicegeneration.com/menu/smoothies to offer a wider variety. Also I hope they will blend juices and or smoothies on-site. If they stick to their 5-6 flavors during the summer months, I doubt we'll return...that said, best of luck!","went on a saturday and was excited to see what it offered as i just moved back to pittsburgh from new york, which had great juice bars. the juice selection was very small, i hope it will be inspired by http liquiteria.com cold pressed juices.php and http www.juicegeneration.com menu smoothies to offer a wider variety. also i hope they will blend juices and or smoothies on site. if they stick to their 5 6 flavors during the summer months, i doubt we'll return...that said, best of luck!","optimism, admiration, desire","[INST] A customer left us a 2-star review: 'went on a saturday and was excited to see what it offered as i just moved back to pittsburgh from new york, which had great juice bars. the juice selection was very small, i hope it will be inspired by http liquiteria.com cold pressed juices.php and http www.juicegeneration.com menu smoothies to offer a wider variety. also i hope they will blend juices and or smoothies on site. if they stick to their 5 6 flavors during the summer months, i doubt we'll return...that said, best of luck!' The customer feels optimism, admiration, desire. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'went on a saturday and was excited to see what it offered as i just moved back to pittsburgh from new york, which had great juice bars. the juice selection was very small, i hope it will be inspired by http liquiteria.com cold pressed juices.php and http www.juicegeneration.com menu smoothies to offer a wider variety. also i hope they will blend juices and or smoothies on site. if they stick to their 5 6 flavors during the summer months, i doubt we'll return...that said, best of luck!' The customer feels optimism, admiration, desire. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can consider expanding our juice selection to include a wider variety, similar to popular juice bars such as Liquiteria and Juice Generation. We could also aim to cold press our juices and blend them on-site, as the customer mentioned this as a desirable feature. Additionally, offering more options during the summer months may help meet the customer's expectations and encourage repeat visits."
2,"I have been to the Smith Center many times. Exquisite venue, with great acoustics. i saw KD Lang there, and the sound was amazing.\n\nSadly i wasted my 4th of July listening to a cacophony at the Smith Center.  i could not understand most of the lyrics or dialog.  i literally could not understand a single word the fat kid said.  I am sure it was a funny show.  The sight gags were great.\n\nIt was plenty loud, i walked away at the end of the night unable to hear my wife clearly.\n\nIt was a mixing disaster.  Who ever it was handling the sound should find another career, perhaps in a manufacturing plant where loud noise & unintelligible speech are the norm.\n\nI will go back to Smith Center.  I know the sound there can be fantastic.  But this show left me feeling like I tossed 200 bucks in the trash.","i have been to the smith center many times. exquisite venue, with great acoustics. i saw kd lang there, and the sound was amazing. n nsadly i wasted my 4th of july listening to a cacophony at the smith center. i could not understand most of the lyrics or dialog. i literally could not understand a single word the fat kid said. i am sure it was a funny show. the sight gags were great. n nit was plenty loud, i walked away at the end of the night unable to hear my wife clearly. n nit was a mixing disaster. who ever it was handling the sound should find another career, perhaps in a manufacturing plant where loud noise unintelligible speech are the norm. n ni will go back to smith center. i know the sound there can be fantastic. but this show left me feeling like i tossed 200 bucks in the trash.","admiration, disappointment, amusement","[INST] A customer left us a 2-star review: 'i have been to the smith center many times. exquisite venue, with great acoustics. i saw kd lang there, and the sound was amazing. n nsadly i wasted my 4th of july listening to a cacophony at the smith center. i could not understand most of the lyrics or dialog. i literally could not understand a single word the fat kid said. i am sure it was a funny show. the sight gags were great. n nit was plenty loud, i walked away at the end of the night unable to hear my wife clearly. n nit was a mixing disaster. who ever it was handling the sound should find another career, perhaps in a manufacturing plant where loud noise unintelligible speech are the norm. n ni will go back to smith center. i know the sound there can be fantastic. but this show left me feeling like i tossed 200 bucks in the trash.' The customer feels admiration, disappointment, amusement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i have been to the smith center many times. exquisite venue, with great acoustics. i saw kd lang there, and the sound was amazing. n nsadly i wasted my 4th of july listening to a cacophony at the smith center. i could not understand most of the lyrics or dialog. i literally could not understand a single word the fat kid said. i am sure it was a funny show. the sight gags were great. n nit was plenty loud, i walked away at the end of the night unable to hear my wife clearly. n nit was a mixing disaster. who ever it was handling the sound should find another career, perhaps in a manufacturing plant where loud noise unintelligible speech are the norm. n ni will go back to smith center. i know the sound there can be fantastic. but this show left me feeling like i tossed 200 bucks in the trash.' The customer feels admiration, disappointment, amusement. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Sound Quality: Ensure clear and understandable sound quality during performances, especially for shows with dialogue. This may involve hiring a professional sound engineer or investing in better sound equipment.

2. Communication: Reach out to the customer to express our apologies for their experience and offer a complimentary ticket to a future show of their choice as a gesture of goodwill.

3. Feedback: Encourage feedback from customers about their experiences, especially when there are issues, so we can address them promptly and improve our services."
2,"We went here instead of waiting out a table at True Foods.  I typically do not eat Chinese food - I'm more of a fan of Japanese or Thai.  I went here with family - who seemed happy with their lunches.  I ordered the Eggplant dish (one of the few vegetarian options).  It was ok - the sauce was very thick and salty - not really to my taste.  It was OK, but definitely not something I would want to try again.  I'd recommend sticking out the wait at True Foods or another restaurant in the area.","we went here instead of waiting out a table at true foods. i typically do not eat chinese food i'm more of a fan of japanese or thai. i went here with family who seemed happy with their lunches. i ordered the eggplant dish one of the few vegetarian options . it was ok the sauce was very thick and salty not really to my taste. it was ok, but definitely not something i would want to try again. i'd recommend sticking out the wait at true foods or another restaurant in the area.","approval, neutral, disapproval","[INST] A customer left us a 2-star review: 'we went here instead of waiting out a table at true foods. i typically do not eat chinese food i'm more of a fan of japanese or thai. i went here with family who seemed happy with their lunches. i ordered the eggplant dish one of the few vegetarian options . it was ok the sauce was very thick and salty not really to my taste. it was ok, but definitely not something i would want to try again. i'd recommend sticking out the wait at true foods or another restaurant in the area.' The customer feels approval, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'we went here instead of waiting out a table at true foods. i typically do not eat chinese food i'm more of a fan of japanese or thai. i went here with family who seemed happy with their lunches. i ordered the eggplant dish one of the few vegetarian options . it was ok the sauce was very thick and salty not really to my taste. it was ok, but definitely not something i would want to try again. i'd recommend sticking out the wait at true foods or another restaurant in the area.' The customer feels approval, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Offer a wider variety of non-Chinese cuisines, such as Japanese or Thai, to cater to diverse tastes.
2. Adjust the seasoning of the eggplant dish to reduce its saltiness, as this was a point of disapproval for the customer.
3. Provide more information about the dishes, especially vegetarian options, to help customers make informed choices.
4. Offer a complimentary dish or discount on a future visit to encourage the customer to try again and potentially find a dish they enjoy."
2,"I hate to give a bad review but there is simply nothing much to brag about I've tried this location 3 times and only came back for the second and third time hoping that it would get better but it just doesnt do anything for you right, the food isn't very well seasoned the only  only thing that's worth even bragging about is the strawberry shortcake everything else is just plain humdrum nothing special doesn't leap out at you it has a name & catchy touristy gimmicks but other than that it's not worth the price","i hate to give a bad review but there is simply nothing much to brag about i've tried this location 3 times and only came back for the second and third time hoping that it would get better but it just doesnt do anything for you right, the food isn't very well seasoned the only only thing that's worth even bragging about is the strawberry shortcake everything else is just plain humdrum nothing special doesn't leap out at you it has a name catchy touristy gimmicks but other than that it's not worth the price","disapproval, annoyance, disappointment","[INST] A customer left us a 2-star review: 'i hate to give a bad review but there is simply nothing much to brag about i've tried this location 3 times and only came back for the second and third time hoping that it would get better but it just doesnt do anything for you right, the food isn't very well seasoned the only only thing that's worth even bragging about is the strawberry shortcake everything else is just plain humdrum nothing special doesn't leap out at you it has a name catchy touristy gimmicks but other than that it's not worth the price' The customer feels disapproval, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i hate to give a bad review but there is simply nothing much to brag about i've tried this location 3 times and only came back for the second and third time hoping that it would get better but it just doesnt do anything for you right, the food isn't very well seasoned the only only thing that's worth even bragging about is the strawberry shortcake everything else is just plain humdrum nothing special doesn't leap out at you it has a name catchy touristy gimmicks but other than that it's not worth the price' The customer feels disapproval, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Enhance the seasoning of our dishes to make them more flavorful. This could involve working with our chefs to develop new recipes or adjusting current ones to better suit customer preferences.

2. Consistency: Ensure that the quality of food is consistent across all visits. This might involve training staff to maintain a high standard of food preparation and presentation.

3. Customer Service: Improve our customer service by training staff to be more attentive, friendly, and responsive to customer needs. This could involve regular training sessions and feedback meetings."
2,"The item I wanted when I went thru the drive thru wasn't available, the black pepper chicken, which was fine, it happens sometimes. So I picked 2 other items that were, the sweetfire chicken and the honey walnut shrimp. after paying for my items, the lady at the window asked if I wanted some soy sauce, I said yes and then asked her for some rice wine vinegar. She then said, what is that? now I don't know if y'all sell that at all, but I enjoy a sauce similar to that at my local Chinese delivery place. I don't know your menu selections because frankly I have only been to a panda express once or twice before... Now back to the order of food when I got home.... Well, both of the items I selected were very soggy with cooking oil, every bite I took just flooded my mouth with an oil taste not the flavor of the sauces I was expecting. The chicken had pieces that were nothing but breading and very hard. The chow mien noodles were even really oily and not cooked properly, they were hard to chew, rubbery. It was overall very disappointing to me. I don't think I will return to this store anytime soon.. I'll stick to my favorite delivery place, they are cheaper in price, and the quality and quantity of food is great.","the item i wanted when i went thru the drive thru wasn't available, the black pepper chicken, which was fine, it happens sometimes. so i picked 2 other items that were, the sweetfire chicken and the honey walnut shrimp. after paying for my items, the lady at the window asked if i wanted some soy sauce, i said yes and then asked her for some rice wine vinegar. she then said, what is that? now i don't know if y'all sell that at all, but i enjoy a sauce similar to that at my local chinese delivery place. i don't know your menu selections because frankly i have only been to a panda express once or twice before... now back to the order of food when i got home.... well, both of the items i selected were very soggy with cooking oil, every bite i took just flooded my mouth with an oil taste not the flavor of the sauces i was expecting. the chicken had pieces that were nothing but breading and very hard. the chow mien noodles were even really oily and not cooked properly, they were hard to chew, rubbery. it was overall very disappointing to me. i don't think i will return to this store anytime soon.. i'll stick to my favorite delivery place, they are cheaper in price, and the quality and quantity of food is great.","joy, approval, confusion","[INST] A customer left us a 2-star review: 'the item i wanted when i went thru the drive thru wasn't available, the black pepper chicken, which was fine, it happens sometimes. so i picked 2 other items that were, the sweetfire chicken and the honey walnut shrimp. after paying for my items, the lady at the window asked if i wanted some soy sauce, i said yes and then asked her for some rice wine vinegar. she then said, what is that? now i don't know if y'all sell that at all, but i enjoy a sauce similar to that at my local chinese delivery place. i don't know your menu selections because frankly i have only been to a panda express once or twice before... now back to the order of food when i got home.... well, both of the items i selected were very soggy with cooking oil, every bite i took just flooded my mouth with an oil taste not the flavor of the sauces i was expecting. the chicken had pieces that were nothing but breading and very hard. the chow mien noodles were even really oily and not cooked properly, they were hard to chew, rubbery. it was overall very disappointing to me. i don't think i will return to this store anytime soon.. i'll stick to my favorite delivery place, they are cheaper in price, and the quality and quantity of food is great.' The customer feels joy, approval, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the item i wanted when i went thru the drive thru wasn't available, the black pepper chicken, which was fine, it happens sometimes. so i picked 2 other items that were, the sweetfire chicken and the honey walnut shrimp. after paying for my items, the lady at the window asked if i wanted some soy sauce, i said yes and then asked her for some rice wine vinegar. she then said, what is that? now i don't know if y'all sell that at all, but i enjoy a sauce similar to that at my local chinese delivery place. i don't know your menu selections because frankly i have only been to a panda express once or twice before... now back to the order of food when i got home.... well, both of the items i selected were very soggy with cooking oil, every bite i took just flooded my mouth with an oil taste not the flavor of the sauces i was expecting. the chicken had pieces that were nothing but breading and very hard. the chow mien noodles were even really oily and not cooked properly, they were hard to chew, rubbery. it was overall very disappointing to me. i don't think i will return to this store anytime soon.. i'll stick to my favorite delivery place, they are cheaper in price, and the quality and quantity of food is great.' The customer feels joy, approval, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Train staff on menu items and ingredients: Ensure that all staff are well-versed in the menu, including less common items like rice wine vinegar. This will help prevent confusion and ensure accurate information is provided to customers.

2. Improve food quality and consistency: Work on reducing the oiliness of the food, especially the chicken, noodles, and sauces. Ensure that the food is cooked properly and that the breading-to-meat ratio is balanced.

3. Offer menu suggestions: If a customer is unsure about the menu, offer suggestions based on their preferences."
2,"Stayed here recently for a conference. Check-in took forever. Nearly every person in line had a problem, everything from inaccurate quotes from the website, to unexpected room charges to who knows what.\n\nThe rooms are nice, full-wall windows, and bathrooms are absolutely huge. Though not that soundproofed, I could hear all sorts of activity from the hallway.\n\nFor a resort/spa hotel I really expected them to filter the water. Vegas is a desert and  the water here is overly chlorinated, which means it's not that refreshing and very drying to the skin, which only exacerbates the dryness of the desert.\n\nThe food was good and the buffet is a great deal, except for the overpriced Sunday brunch.\n\nThe casino area is nice, though it could use some more smoke-eaters and again, there's the smell of chlorine from the waterworks.\n\nThe acoustics aren't the best, the sound gets totally lost in the registration area. And the wind literally howls through the complex, especially noticable in the meeting rooms with patios, the wind forcing through gaps in the glass doors.\n\nIf you do book a conference here be very aware that nearly anything you'd want is an extra charge, and often ridiculously so (ie $2000/day for wifi per room).\n\nYou can do just about everything here, see a movie, gamble, go bowling, work out, eat at a variety of restaurants. A nice place if you can get a deal on a room, but IMO not worth the full price.","stayed here recently for a conference. check in took forever. nearly every person in line had a problem, everything from inaccurate quotes from the website, to unexpected room charges to who knows what. n nthe rooms are nice, full wall windows, and bathrooms are absolutely huge. though not that soundproofed, i could hear all sorts of activity from the hallway. n nfor a resort spa hotel i really expected them to filter the water. vegas is a desert and the water here is overly chlorinated, which means it's not that refreshing and very drying to the skin, which only exacerbates the dryness of the desert. n nthe food was good and the buffet is a great deal, except for the overpriced sunday brunch. n nthe casino area is nice, though it could use some more smoke eaters and again, there's the smell of chlorine from the waterworks. n nthe acoustics aren't the best, the sound gets totally lost in the registration area. and the wind literally howls through the complex, especially noticable in the meeting rooms with patios, the wind forcing through gaps in the glass doors. n nif you do book a conference here be very aware that nearly anything you'd want is an extra charge, and often ridiculously so ie 2000 day for wifi per room . n nyou can do just about everything here, see a movie, gamble, go bowling, work out, eat at a variety of restaurants. a nice place if you can get a deal on a room, but imo not worth the full price.","neutral, disappointment, approval","[INST] A customer left us a 2-star review: 'stayed here recently for a conference. check in took forever. nearly every person in line had a problem, everything from inaccurate quotes from the website, to unexpected room charges to who knows what. n nthe rooms are nice, full wall windows, and bathrooms are absolutely huge. though not that soundproofed, i could hear all sorts of activity from the hallway. n nfor a resort spa hotel i really expected them to filter the water. vegas is a desert and the water here is overly chlorinated, which means it's not that refreshing and very drying to the skin, which only exacerbates the dryness of the desert. n nthe food was good and the buffet is a great deal, except for the overpriced sunday brunch. n nthe casino area is nice, though it could use some more smoke eaters and again, there's the smell of chlorine from the waterworks. n nthe acoustics aren't the best, the sound gets totally lost in the registration area. and the wind literally howls through the complex, especially noticable in the meeting rooms with patios, the wind forcing through gaps in the glass doors. n nif you do book a conference here be very aware that nearly anything you'd want is an extra charge, and often ridiculously so ie 2000 day for wifi per room . n nyou can do just about everything here, see a movie, gamble, go bowling, work out, eat at a variety of restaurants. a nice place if you can get a deal on a room, but imo not worth the full price.' The customer feels neutral, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'stayed here recently for a conference. check in took forever. nearly every person in line had a problem, everything from inaccurate quotes from the website, to unexpected room charges to who knows what. n nthe rooms are nice, full wall windows, and bathrooms are absolutely huge. though not that soundproofed, i could hear all sorts of activity from the hallway. n nfor a resort spa hotel i really expected them to filter the water. vegas is a desert and the water here is overly chlorinated, which means it's not that refreshing and very drying to the skin, which only exacerbates the dryness of the desert. n nthe food was good and the buffet is a great deal, except for the overpriced sunday brunch. n nthe casino area is nice, though it could use some more smoke eaters and again, there's the smell of chlorine from the waterworks. n nthe acoustics aren't the best, the sound gets totally lost in the registration area. and the wind literally howls through the complex, especially noticable in the meeting rooms with patios, the wind forcing through gaps in the glass doors. n nif you do book a conference here be very aware that nearly anything you'd want is an extra charge, and often ridiculously so ie 2000 day for wifi per room . n nyou can do just about everything here, see a movie, gamble, go bowling, work out, eat at a variety of restaurants. a nice place if you can get a deal on a room, but imo not worth the full price.' The customer feels neutral, disappointment, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Streamline the check-in process to reduce wait times and minimize issues.
2. Ensure accurate room quotes and charges on the website to avoid confusion.
3. Improve the soundproofing of the rooms to reduce noise from the hallway.
4. Address the issue of overly chlorinated water, either by reducing the chlorine levels or providing filtered water options.
5. Offer more reasonable prices for additional services, such as Wi-Fi and Sunday brunch.
6. Enhance the acoustics in the registration area and meeting rooms."
2,"Very disappointing.   Selection of food was not to my liking.  German food?  Wasn't good.  The best section was the BBQ.  On weekends they have prime rib.  My first piece was better than expected so I went back for a second and it was not good at all.  Sushi was very disappointing as well.\n\nDesserts were mostly ok but one of the mini-donuts I had was hard as a rock it was so stale.\n\nService was good, they kept refilling my ice tea. Plates were removed quickly.\n\nI can not recommend paying to eat here.  I ate here twice for dinner but only because I had free coupons with my room.","very disappointing. selection of food was not to my liking. german food? wasn't good. the best section was the bbq. on weekends they have prime rib. my first piece was better than expected so i went back for a second and it was not good at all. sushi was very disappointing as well. n ndesserts were mostly ok but one of the mini donuts i had was hard as a rock it was so stale. n nservice was good, they kept refilling my ice tea. plates were removed quickly. n ni can not recommend paying to eat here. i ate here twice for dinner but only because i had free coupons with my room.","disappointment, disapproval, annoyance","[INST] A customer left us a 2-star review: 'very disappointing. selection of food was not to my liking. german food? wasn't good. the best section was the bbq. on weekends they have prime rib. my first piece was better than expected so i went back for a second and it was not good at all. sushi was very disappointing as well. n ndesserts were mostly ok but one of the mini donuts i had was hard as a rock it was so stale. n nservice was good, they kept refilling my ice tea. plates were removed quickly. n ni can not recommend paying to eat here. i ate here twice for dinner but only because i had free coupons with my room.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'very disappointing. selection of food was not to my liking. german food? wasn't good. the best section was the bbq. on weekends they have prime rib. my first piece was better than expected so i went back for a second and it was not good at all. sushi was very disappointing as well. n ndesserts were mostly ok but one of the mini donuts i had was hard as a rock it was so stale. n nservice was good, they kept refilling my ice tea. plates were removed quickly. n ni can not recommend paying to eat here. i ate here twice for dinner but only because i had free coupons with my room.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve the variety and quality of our German and sushi offerings. This may involve sourcing better ingredients, refining recipes, or even bringing in a specialist chef to oversee these sections.

2. Ensure consistency in the quality of our BBQ, particularly the prime rib. This could involve better training for kitchen staff, more stringent quality control, or even adjusting cooking times and temperatures.

3. Address the issue of stale food, particularly the mini donuts. This could involve improving storage and handling practices, or even changing suppliers."
2,"I had been craving a milkshake from sonic for weeks, I finally went and got one today! The guy didn't put the lid on all the way, MILK SHAKE EVERYWHERE!!!! All the guy did was offer more napkins! Half of my milkshake spilled out. I even paid more to get extra pie crust in the shake...I et to work to get and my order is completely wrong! It's not brain surgery people!!!!","i had been craving a milkshake from sonic for weeks, i finally went and got one today! the guy didn't put the lid on all the way, milk shake everywhere!!!! all the guy did was offer more napkins! half of my milkshake spilled out. i even paid more to get extra pie crust in the shake...i et to work to get and my order is completely wrong! it's not brain surgery people!!!!","disapproval, disappointment, neutral","[INST] A customer left us a 2-star review: 'i had been craving a milkshake from sonic for weeks, i finally went and got one today! the guy didn't put the lid on all the way, milk shake everywhere!!!! all the guy did was offer more napkins! half of my milkshake spilled out. i even paid more to get extra pie crust in the shake...i et to work to get and my order is completely wrong! it's not brain surgery people!!!!' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i had been craving a milkshake from sonic for weeks, i finally went and got one today! the guy didn't put the lid on all the way, milk shake everywhere!!!! all the guy did was offer more napkins! half of my milkshake spilled out. i even paid more to get extra pie crust in the shake...i et to work to get and my order is completely wrong! it's not brain surgery people!!!!' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Train staff on proper milkshake preparation, including ensuring the lid is securely fastened.
2. Implement a quality control check for orders to ensure accuracy.
3. Offer a sincere apology for the inconvenience caused and offer a complimentary replacement milkshake or a discount on their next visit.
4. Provide clear communication about the options available for customizing orders, such as the pie crust in the milkshake, to avoid confusion.
5. Consider offering a ""double-check"" system for complex or custom orders to ensure accuracy."
2,"really love the mac n' cheese with meatballs. almost too rich, but the texture of the (pork?) meat provides a nice contrast to the pasta & cheese. portion size is fine for any normal sized society. only gets (a somewhat inflated) 2 stars cause i'd rather just say no to their 'asian' dishes than be disappointed.","really love the mac n' cheese with meatballs. almost too rich, but the texture of the pork? meat provides a nice contrast to the pasta cheese. portion size is fine for any normal sized society. only gets a somewhat inflated 2 stars cause i'd rather just say no to their 'asian' dishes than be disappointed.","love, approval, neutral","[INST] A customer left us a 2-star review: 'really love the mac n' cheese with meatballs. almost too rich, but the texture of the pork? meat provides a nice contrast to the pasta cheese. portion size is fine for any normal sized society. only gets a somewhat inflated 2 stars cause i'd rather just say no to their 'asian' dishes than be disappointed.' The customer feels love, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'really love the mac n' cheese with meatballs. almost too rich, but the texture of the pork? meat provides a nice contrast to the pasta cheese. portion size is fine for any normal sized society. only gets a somewhat inflated 2 stars cause i'd rather just say no to their 'asian' dishes than be disappointed.' The customer feels love, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following actions:

1. Highlight the Asian dishes that are popular and well-received by customers, to address the customer's concern about being disappointed.
2. Offer a lighter option for the mac n' cheese with meatballs, or provide a smaller portion size for those who prefer a less rich dish.
3. Consider adjusting the seasoning of the Asian dishes to better suit the customer's taste preferences.
4. Acknowledge the customer's feedback and express appreciation for their honest review. Offer a discount or complimentary item on their next visit as a gesture of goodwill."
2,"Lunch buffet is medicore at best, def. better food to be had elsewhere.  I usually only go there for the chaat.  However, today we were informed that the restaurant wasn't taking any chaat orders as the kitchen was too busy, all after the waitress had already taken our order.  Meanwhile, one or two other customers were given chaat orders to-go, I'm guessing they called ahead of time.","lunch buffet is medicore at best, def. better food to be had elsewhere. i usually only go there for the chaat. however, today we were informed that the restaurant wasn't taking any chaat orders as the kitchen was too busy, all after the waitress had already taken our order. meanwhile, one or two other customers were given chaat orders to go, i'm guessing they called ahead of time.","neutral, approval, realization","[INST] A customer left us a 2-star review: 'lunch buffet is medicore at best, def. better food to be had elsewhere. i usually only go there for the chaat. however, today we were informed that the restaurant wasn't taking any chaat orders as the kitchen was too busy, all after the waitress had already taken our order. meanwhile, one or two other customers were given chaat orders to go, i'm guessing they called ahead of time.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'lunch buffet is medicore at best, def. better food to be had elsewhere. i usually only go there for the chaat. however, today we were informed that the restaurant wasn't taking any chaat orders as the kitchen was too busy, all after the waitress had already taken our order. meanwhile, one or two other customers were given chaat orders to go, i'm guessing they called ahead of time.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Communicate effectively: Ensure that all waitstaff are informed about any changes in the menu or kitchen operations in a timely manner. This will prevent confusion and disappointment for customers who have specific menu items they look forward to.

2. Prioritize customer orders: Give priority to customers who have ordered items that are currently in short supply, such as chaat. This will help maintain customer satisfaction and reduce the likelihood of complaints.

3. Be transparent: Clearly communicate any changes or delays in service to customers."
2,"Went in for the first time for a needed pedi. The tech spent a great amount of time massaging my legs so I was in heaven but when it came time for my callous remover, she skimmed over my feet. I want to go back and have them redo the callous remover but for a place that charges $1 to use your debit card, they might try to get more money from me. The man (the manager maybe?) Spoke on his cell phone my entire time. I could tell you all about his upcoming travel plans. When I asked to use the restroom he followed me back and stayed on the phone while I was in there! Many pedi chairs available but only 3 techs working. Customers left while I was there because of wait. Not the best vibe. Not the worst business but I'll be going elsewhere next time. I'd say save your money on this place or at least pay with cash.","went in for the first time for a needed pedi. the tech spent a great amount of time massaging my legs so i was in heaven but when it came time for my callous remover, she skimmed over my feet. i want to go back and have them redo the callous remover but for a place that charges 1 to use your debit card, they might try to get more money from me. the man the manager maybe? spoke on his cell phone my entire time. i could tell you all about his upcoming travel plans. when i asked to use the restroom he followed me back and stayed on the phone while i was in there! many pedi chairs available but only 3 techs working. customers left while i was there because of wait. not the best vibe. not the worst business but i'll be going elsewhere next time. i'd say save your money on this place or at least pay with cash.","neutral, desire, curiosity","[INST] A customer left us a 2-star review: 'went in for the first time for a needed pedi. the tech spent a great amount of time massaging my legs so i was in heaven but when it came time for my callous remover, she skimmed over my feet. i want to go back and have them redo the callous remover but for a place that charges 1 to use your debit card, they might try to get more money from me. the man the manager maybe? spoke on his cell phone my entire time. i could tell you all about his upcoming travel plans. when i asked to use the restroom he followed me back and stayed on the phone while i was in there! many pedi chairs available but only 3 techs working. customers left while i was there because of wait. not the best vibe. not the worst business but i'll be going elsewhere next time. i'd say save your money on this place or at least pay with cash.' The customer feels neutral, desire, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'went in for the first time for a needed pedi. the tech spent a great amount of time massaging my legs so i was in heaven but when it came time for my callous remover, she skimmed over my feet. i want to go back and have them redo the callous remover but for a place that charges 1 to use your debit card, they might try to get more money from me. the man the manager maybe? spoke on his cell phone my entire time. i could tell you all about his upcoming travel plans. when i asked to use the restroom he followed me back and stayed on the phone while i was in there! many pedi chairs available but only 3 techs working. customers left while i was there because of wait. not the best vibe. not the worst business but i'll be going elsewhere next time. i'd say save your money on this place or at least pay with cash.' The customer feels neutral, desire, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address the main concern: Re-evaluate the callous removal process to ensure it is thorough and consistent. Provide additional training to the staff member involved to ensure they understand the importance of this step.

2. Improve communication: Encourage staff members to minimize personal phone usage during work hours. This will help create a more professional and focused environment for both the staff and customers.

3. Enhance the waiting area experience: To reduce wait times, consider hiring more technicians or increasing the number of pedicure stations. This will help improve the overall vibe and reduce the likelihood of customers leaving due to long wait times."
2,"Terrible service...  Do you ever go somewhere and just want to end it all while you sit at the table waiting??  Quite unfortunate, however I really have nothing else to say about this experience.  We did eventually get to order food, however no drinks which was quite bizarre till it was worked out.  \n\nWe also eventually saw some of the food...  Not 3/4's of it, given the service issues that I may have mentioned, but a few bites here and there.  Needless to say, we didn't actually eat the food, as it was time to take our business elsewhere.  \n\nGood luck with this place if you choice to waste your money here.  With so many other better options within a crawl, I don't understand how this place stays open... boo....","terrible service... do you ever go somewhere and just want to end it all while you sit at the table waiting?? quite unfortunate, however i really have nothing else to say about this experience. we did eventually get to order food, however no drinks which was quite bizarre till it was worked out. n nwe also eventually saw some of the food... not 3 4's of it, given the service issues that i may have mentioned, but a few bites here and there. needless to say, we didn't actually eat the food, as it was time to take our business elsewhere. n ngood luck with this place if you choice to waste your money here. with so many other better options within a crawl, i don't understand how this place stays open... boo....","disappointment, curiosity, disapproval","[INST] A customer left us a 2-star review: 'terrible service... do you ever go somewhere and just want to end it all while you sit at the table waiting?? quite unfortunate, however i really have nothing else to say about this experience. we did eventually get to order food, however no drinks which was quite bizarre till it was worked out. n nwe also eventually saw some of the food... not 3 4's of it, given the service issues that i may have mentioned, but a few bites here and there. needless to say, we didn't actually eat the food, as it was time to take our business elsewhere. n ngood luck with this place if you choice to waste your money here. with so many other better options within a crawl, i don't understand how this place stays open... boo....' The customer feels disappointment, curiosity, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'terrible service... do you ever go somewhere and just want to end it all while you sit at the table waiting?? quite unfortunate, however i really have nothing else to say about this experience. we did eventually get to order food, however no drinks which was quite bizarre till it was worked out. n nwe also eventually saw some of the food... not 3 4's of it, given the service issues that i may have mentioned, but a few bites here and there. needless to say, we didn't actually eat the food, as it was time to take our business elsewhere. n ngood luck with this place if you choice to waste your money here. with so many other better options within a crawl, i don't understand how this place stays open... boo....' The customer feels disappointment, curiosity, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Service Efficiency: The customer mentions waiting a long time for service, which suggests that we need to streamline our service process to reduce wait times. This could involve hiring more staff, training them better, or improving the organization of the restaurant.

2. Enhance Communication: The customer felt that the service was bizarre and that it took a long time to get drinks. Improving communication with customers about delays or issues can help manage expectations and reduce frustration.

3. Quality of Food: The customer didn't find the food appealing, with only a few bites here and there."
2,So it's been over two years since I tried this place the service has gotten better the takeout food has gotten a little better the sushi was still crap!!\n\nThe poke was actually edible and it didn't smell like spoiled fish. \n\nWish I could give it better stars but the food is still marginal at best.,so it's been over two years since i tried this place the service has gotten better the takeout food has gotten a little better the sushi was still crap!! n nthe poke was actually edible and it didn't smell like spoiled fish. n nwish i could give it better stars but the food is still marginal at best.,"desire, neutral, disappointment","[INST] A customer left us a 2-star review: 'so it's been over two years since i tried this place the service has gotten better the takeout food has gotten a little better the sushi was still crap!! n nthe poke was actually edible and it didn't smell like spoiled fish. n nwish i could give it better stars but the food is still marginal at best.' The customer feels desire, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'so it's been over two years since i tried this place the service has gotten better the takeout food has gotten a little better the sushi was still crap!! n nthe poke was actually edible and it didn't smell like spoiled fish. n nwish i could give it better stars but the food is still marginal at best.' The customer feels desire, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Sushi Quality: The customer mentioned that the sushi was still not up to par. We can work on enhancing the quality of our sushi by sourcing better ingredients, improving preparation techniques, or even bringing in a sushi chef with more experience.

2. Maintain Consistency: The customer had a positive experience with the poke, which didn't smell like spoiled fish. We should aim to maintain this level of quality across all dishes, not just the poke. This can be achieved by implementing strict quality control measures and ensuring all dishes are prepared consistently."
2,"Very disappointing!\n\n- Lasagna and agnolotti were tasteless\n- Unpleasantly awkward waiter and bus boy\n- Gorgonzola that came with the meat & cheese plate was amazing\n\nI'd put this restaurant on par with an Olive Garden. With so many other tasty places so close by, I wouldn't waste my time with Buddy V's.","very disappointing! n n lasagna and agnolotti were tasteless n unpleasantly awkward waiter and bus boy n gorgonzola that came with the meat cheese plate was amazing n ni'd put this restaurant on par with an olive garden. with so many other tasty places so close by, i wouldn't waste my time with buddy v's.","disappointment, disapproval, annoyance","[INST] A customer left us a 2-star review: 'very disappointing! n n lasagna and agnolotti were tasteless n unpleasantly awkward waiter and bus boy n gorgonzola that came with the meat cheese plate was amazing n ni'd put this restaurant on par with an olive garden. with so many other tasty places so close by, i wouldn't waste my time with buddy v's.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'very disappointing! n n lasagna and agnolotti were tasteless n unpleasantly awkward waiter and bus boy n gorgonzola that came with the meat cheese plate was amazing n ni'd put this restaurant on par with an olive garden. with so many other tasty places so close by, i wouldn't waste my time with buddy v's.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your restaurant, consider the following steps:

1. Address the food concerns: Improve the taste of the lasagna and agnolotti by adjusting recipes or sourcing better ingredients.

2. Train staff on customer service: Provide additional training to your waitstaff and busboys on providing friendly, attentive, and professional service.

3. Offer a complimentary meal or discount: As a gesture of goodwill, offer the customer a complimentary meal or discount on their next visit to make amends for their previous experience."
2,The ambiance makes it seem like a fancy restaurant but sadly it is not. The food reminds me of Mexican fast food joints like Chilis or Chevy's. Same kind of appetizers and everything. The service is good though.,the ambiance makes it seem like a fancy restaurant but sadly it is not. the food reminds me of mexican fast food joints like chilis or chevy's. same kind of appetizers and everything. the service is good though.,"sadness, admiration, disappointment","[INST] A customer left us a 2-star review: 'the ambiance makes it seem like a fancy restaurant but sadly it is not. the food reminds me of mexican fast food joints like chilis or chevy's. same kind of appetizers and everything. the service is good though.' The customer feels sadness, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the ambiance makes it seem like a fancy restaurant but sadly it is not. the food reminds me of mexican fast food joints like chilis or chevy's. same kind of appetizers and everything. the service is good though.' The customer feels sadness, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Enhance the ambiance: We can work on creating a more authentic and unique dining atmosphere that sets us apart from fast-food chains like Chili's or Chevy's. This could involve redecorating, improving lighting, or adding live music.

2. Upgrade the menu: To offer a more distinctive dining experience, we can focus on refining our menu to offer a wider variety of authentic Mexican dishes, using higher-quality ingredients and presenting them in a more visually appealing way."
2,I walk in on a warm Summer Tuesday night at 11:30pm and look at the ridiculous set up of different lines for different meats and I and many others are overwhelmed.  It takes an hour to finally get to the counter and get my food. The tacos de adobada (al pastor) are nothing to write home about and much less spend an hour in line for. They were OK. If you think these tacos are 100% authentic tacos al pastor or arabe or adobada.....whatever you want to call them. You have not tried 100% authentic street style tacos. Even L.A.'s famed King Taco blows this place out of the water. Not worth it. P.S. I saw many people ordering food and not paying for it.,i walk in on a warm summer tuesday night at 11 30pm and look at the ridiculous set up of different lines for different meats and i and many others are overwhelmed. it takes an hour to finally get to the counter and get my food. the tacos de adobada al pastor are nothing to write home about and much less spend an hour in line for. they were ok. if you think these tacos are 100 authentic tacos al pastor or arabe or adobada.....whatever you want to call them. you have not tried 100 authentic street style tacos. even l.a.'s famed king taco blows this place out of the water. not worth it. p.s. i saw many people ordering food and not paying for it.,"neutral, annoyance, disapproval","[INST] A customer left us a 2-star review: 'i walk in on a warm summer tuesday night at 11 30pm and look at the ridiculous set up of different lines for different meats and i and many others are overwhelmed. it takes an hour to finally get to the counter and get my food. the tacos de adobada al pastor are nothing to write home about and much less spend an hour in line for. they were ok. if you think these tacos are 100 authentic tacos al pastor or arabe or adobada.....whatever you want to call them. you have not tried 100 authentic street style tacos. even l.a.'s famed king taco blows this place out of the water. not worth it. p.s. i saw many people ordering food and not paying for it.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i walk in on a warm summer tuesday night at 11 30pm and look at the ridiculous set up of different lines for different meats and i and many others are overwhelmed. it takes an hour to finally get to the counter and get my food. the tacos de adobada al pastor are nothing to write home about and much less spend an hour in line for. they were ok. if you think these tacos are 100 authentic tacos al pastor or arabe or adobada.....whatever you want to call them. you have not tried 100 authentic street style tacos. even l.a.'s famed king taco blows this place out of the water. not worth it. p.s. i saw many people ordering food and not paying for it.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Streamline the ordering process: Reduce the number of lines or implement a more efficient system to minimize wait times.

2. Improve communication: Clearly display menu options, pricing, and wait times to help customers make informed decisions and manage their expectations.

3. Enhance food quality: Investigate the taste and quality of the tacos de adobada al pastor to ensure they meet customer expectations and are comparable to well-known establishments like King Taco."
2,"i am revising my review of back east and embarrassed to be duchess of this place. i first loved this place because of their vanilla half and half. that was until one day, when coming near closing time, i realized it was fat free vanilla coffeemate! their service continues to go downhill- how many times to i need to get attitude from someone before i decide that einstein's is actually better?  last time we went, they were out of ice and soda, yet my friend was sold a cold cup with no argument. we have changed our weekly bagel brekkie to bagel nosh- i'd rather drive to awahtukee and have someone be happy i'm dining at their restaurant and have decent sandwiches-other than the veggie sandwich, back east fails miserably,imo. i hope someone that works here and/or management reads this and realizes that they pretty much just lost 3 of their best customers..","i am revising my review of back east and embarrassed to be duchess of this place. i first loved this place because of their vanilla half and half. that was until one day, when coming near closing time, i realized it was fat free vanilla coffeemate! their service continues to go downhill how many times to i need to get attitude from someone before i decide that einstein's is actually better? last time we went, they were out of ice and soda, yet my friend was sold a cold cup with no argument. we have changed our weekly bagel brekkie to bagel nosh i'd rather drive to awahtukee and have someone be happy i'm dining at their restaurant and have decent sandwiches other than the veggie sandwich, back east fails miserably,imo. i hope someone that works here and or management reads this and realizes that they pretty much just lost 3 of their best customers..","embarrassment, realization, confusion","[INST] A customer left us a 2-star review: 'i am revising my review of back east and embarrassed to be duchess of this place. i first loved this place because of their vanilla half and half. that was until one day, when coming near closing time, i realized it was fat free vanilla coffeemate! their service continues to go downhill how many times to i need to get attitude from someone before i decide that einstein's is actually better? last time we went, they were out of ice and soda, yet my friend was sold a cold cup with no argument. we have changed our weekly bagel brekkie to bagel nosh i'd rather drive to awahtukee and have someone be happy i'm dining at their restaurant and have decent sandwiches other than the veggie sandwich, back east fails miserably,imo. i hope someone that works here and or management reads this and realizes that they pretty much just lost 3 of their best customers..' The customer feels embarrassment, realization, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i am revising my review of back east and embarrassed to be duchess of this place. i first loved this place because of their vanilla half and half. that was until one day, when coming near closing time, i realized it was fat free vanilla coffeemate! their service continues to go downhill how many times to i need to get attitude from someone before i decide that einstein's is actually better? last time we went, they were out of ice and soda, yet my friend was sold a cold cup with no argument. we have changed our weekly bagel brekkie to bagel nosh i'd rather drive to awahtukee and have someone be happy i'm dining at their restaurant and have decent sandwiches other than the veggie sandwich, back east fails miserably,imo. i hope someone that works here and or management reads this and realizes that they pretty much just lost 3 of their best customers..' The customer feels embarrassment, realization, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your establishment, consider the following steps:

1. Address the issue of the vanilla half and half: Ensure that you are using full-fat vanilla creamer consistently, and make it clear to customers that this is the case.

2. Improve service attitude: Train your staff to be friendly, welcoming, and attentive to customers, especially during closing times. A positive attitude can help turn around a customer's experience.

3. Stock inventory: Ensure that you have enough ice and soda to meet customer demand, especially during peak hours."
2,"My daughter raved about this place so we tried it. It's just Ok for me as I have had much better pastries elsewhere. I don't live near this place so most likely I will not go back. We went on Sunday 8pm, the place was packed and desserts were continuously brought out from the kitchen. It was too late in the evening to have espresso so couldn't comment on it.","my daughter raved about this place so we tried it. it's just ok for me as i have had much better pastries elsewhere. i don't live near this place so most likely i will not go back. we went on sunday 8pm, the place was packed and desserts were continuously brought out from the kitchen. it was too late in the evening to have espresso so couldn't comment on it.","neutral, approval, disapproval","[INST] A customer left us a 2-star review: 'my daughter raved about this place so we tried it. it's just ok for me as i have had much better pastries elsewhere. i don't live near this place so most likely i will not go back. we went on sunday 8pm, the place was packed and desserts were continuously brought out from the kitchen. it was too late in the evening to have espresso so couldn't comment on it.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'my daughter raved about this place so we tried it. it's just ok for me as i have had much better pastries elsewhere. i don't live near this place so most likely i will not go back. we went on sunday 8pm, the place was packed and desserts were continuously brought out from the kitchen. it was too late in the evening to have espresso so couldn't comment on it.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Improve the quality of pastries: The customer mentioned that they have had better pastries elsewhere. To address this, consider improving the quality of your pastries or offering a wider variety to cater to different tastes.

2. Consider offering espresso later in the evening: The customer mentioned that they couldn't have espresso due to the late hour. Offering espresso later in the evening could help attract customers like this one who may be looking for a late-night treat.

3. Manage crowd control: The customer mentioned that the place was packed on a Sunday evening."
2,"The food is unique and very good. The decor in the new restaurant at Chandler Heights an Higley is Spartan. I have been to the new one 3 times.  The food screams comfort but the ambiance just screams. Too bright, uncomfortable and worst of all, there are always dirty tables. They have young kids waiting tables, but they aren't trained well. They bring your food one plate at a time, no silverware. When we finished both of the last two times they brought a dessert menu, came back and we declined dessert, then they went away and came back with the check, we paid and they collected the money - all the while never clearing our plates!  My suggestion - train the waitstaff and clean up the dining room and make it more homey. And for goodness sake get rid of that horrible cart just inside the door - and that weird cluttered 1/2 booth by the door.","the food is unique and very good. the decor in the new restaurant at chandler heights an higley is spartan. i have been to the new one 3 times. the food screams comfort but the ambiance just screams. too bright, uncomfortable and worst of all, there are always dirty tables. they have young kids waiting tables, but they aren't trained well. they bring your food one plate at a time, no silverware. when we finished both of the last two times they brought a dessert menu, came back and we declined dessert, then they went away and came back with the check, we paid and they collected the money all the while never clearing our plates! my suggestion train the waitstaff and clean up the dining room and make it more homey. and for goodness sake get rid of that horrible cart just inside the door and that weird cluttered 1 2 booth by the door.","annoyance, disappointment, neutral","[INST] A customer left us a 2-star review: 'the food is unique and very good. the decor in the new restaurant at chandler heights an higley is spartan. i have been to the new one 3 times. the food screams comfort but the ambiance just screams. too bright, uncomfortable and worst of all, there are always dirty tables. they have young kids waiting tables, but they aren't trained well. they bring your food one plate at a time, no silverware. when we finished both of the last two times they brought a dessert menu, came back and we declined dessert, then they went away and came back with the check, we paid and they collected the money all the while never clearing our plates! my suggestion train the waitstaff and clean up the dining room and make it more homey. and for goodness sake get rid of that horrible cart just inside the door and that weird cluttered 1 2 booth by the door.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the food is unique and very good. the decor in the new restaurant at chandler heights an higley is spartan. i have been to the new one 3 times. the food screams comfort but the ambiance just screams. too bright, uncomfortable and worst of all, there are always dirty tables. they have young kids waiting tables, but they aren't trained well. they bring your food one plate at a time, no silverware. when we finished both of the last two times they brought a dessert menu, came back and we declined dessert, then they went away and came back with the check, we paid and they collected the money all the while never clearing our plates! my suggestion train the waitstaff and clean up the dining room and make it more homey. and for goodness sake get rid of that horrible cart just inside the door and that weird cluttered 1 2 booth by the door.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Ambiance: Enhance the decor to make it more inviting, comfortable, and less spartan. This could include adding more lighting options, improving the color scheme, and adding more homey elements to the dining room.

2. Cleanliness: Ensure that tables are always clean and free of debris before seating customers. Regularly check and clean the dining area throughout the day.

3. Staff Training: Provide additional training for the waitstaff, focusing on proper table service etiquette."
2,"We landed in Phoenix and were surprised to learn that there was a restaurant that had Madras in its name. Furthermore it had really good reviews that only added to our hunger. So we decided to give this place a shot for our dinner!\n\nWe ordered sambar Vadai, masala dosa and chettinad Gobi masala dosa. None of the dishes lived up to the name Madras!!! The Vadai was really very hard and it seemed like it was made in the morning (at least we hope it wasn't any earlier than that). The dosas were a little sour and that is a clear no-no for anyone from madras. The service was slow because they were understaffed that day.","we landed in phoenix and were surprised to learn that there was a restaurant that had madras in its name. furthermore it had really good reviews that only added to our hunger. so we decided to give this place a shot for our dinner! n nwe ordered sambar vadai, masala dosa and chettinad gobi masala dosa. none of the dishes lived up to the name madras!!! the vadai was really very hard and it seemed like it was made in the morning at least we hope it wasn't any earlier than that . the dosas were a little sour and that is a clear no no for anyone from madras. the service was slow because they were understaffed that day.","surprise, disappointment, optimism","[INST] A customer left us a 2-star review: 'we landed in phoenix and were surprised to learn that there was a restaurant that had madras in its name. furthermore it had really good reviews that only added to our hunger. so we decided to give this place a shot for our dinner! n nwe ordered sambar vadai, masala dosa and chettinad gobi masala dosa. none of the dishes lived up to the name madras!!! the vadai was really very hard and it seemed like it was made in the morning at least we hope it wasn't any earlier than that . the dosas were a little sour and that is a clear no no for anyone from madras. the service was slow because they were understaffed that day.' The customer feels surprise, disappointment, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'we landed in phoenix and were surprised to learn that there was a restaurant that had madras in its name. furthermore it had really good reviews that only added to our hunger. so we decided to give this place a shot for our dinner! n nwe ordered sambar vadai, masala dosa and chettinad gobi masala dosa. none of the dishes lived up to the name madras!!! the vadai was really very hard and it seemed like it was made in the morning at least we hope it wasn't any earlier than that . the dosas were a little sour and that is a clear no no for anyone from madras. the service was slow because they were understaffed that day.' The customer feels surprise, disappointment, optimism. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Acknowledge the customer's feedback: Respond to the review by acknowledging their disappointment and expressing empathy for their experience.

2. Address the issues raised: Investigate the quality of the food, specifically the vadai, sambar, and dosas, to ensure they meet the standards expected for Madras cuisine. If necessary, adjust recipes or training for kitchen staff.

3. Improve service efficiency: Assess staffing levels during peak hours to ensure prompt service and address any understaffing issues."
2,"I'll be honest... this place is not great.  I was killing a few hours before my red eye flight, and came here because I was craving some Mexican food.  I really should have gone elsewhere.\n\nPros - friendly service.\nThe guacamole was actually pretty good.\n\nCons -\nThe tortilla chips did not taste fresh and were not very good.\nThey didn't offer burritos.... what?  They only offer burritos M-Thurs (or something like that.)\nThe chicken quesadilla definitely tasted like something I could have made at home and was unimpressive.  Part of it was soggy (with what?  no idea), and there was dead space along the whole outside of the quesadilla that didn't have any fillings... so it was just bland tortillas.  Meh.\n\nYOLO, so you should probably go somewhere else.","i'll be honest... this place is not great. i was killing a few hours before my red eye flight, and came here because i was craving some mexican food. i really should have gone elsewhere. n npros friendly service. nthe guacamole was actually pretty good. n ncons nthe tortilla chips did not taste fresh and were not very good. nthey didn't offer burritos.... what? they only offer burritos m thurs or something like that. nthe chicken quesadilla definitely tasted like something i could have made at home and was unimpressive. part of it was soggy with what? no idea , and there was dead space along the whole outside of the quesadilla that didn't have any fillings... so it was just bland tortillas. meh. n nyolo, so you should probably go somewhere else.","disappointment, disapproval, annoyance","[INST] A customer left us a 2-star review: 'i'll be honest... this place is not great. i was killing a few hours before my red eye flight, and came here because i was craving some mexican food. i really should have gone elsewhere. n npros friendly service. nthe guacamole was actually pretty good. n ncons nthe tortilla chips did not taste fresh and were not very good. nthey didn't offer burritos.... what? they only offer burritos m thurs or something like that. nthe chicken quesadilla definitely tasted like something i could have made at home and was unimpressive. part of it was soggy with what? no idea , and there was dead space along the whole outside of the quesadilla that didn't have any fillings... so it was just bland tortillas. meh. n nyolo, so you should probably go somewhere else.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i'll be honest... this place is not great. i was killing a few hours before my red eye flight, and came here because i was craving some mexican food. i really should have gone elsewhere. n npros friendly service. nthe guacamole was actually pretty good. n ncons nthe tortilla chips did not taste fresh and were not very good. nthey didn't offer burritos.... what? they only offer burritos m thurs or something like that. nthe chicken quesadilla definitely tasted like something i could have made at home and was unimpressive. part of it was soggy with what? no idea , and there was dead space along the whole outside of the quesadilla that didn't have any fillings... so it was just bland tortillas. meh. n nyolo, so you should probably go somewhere else.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Expand menu options: Offer burritos more frequently, not just on specific days.

2. Improve food quality: Enhance the taste and freshness of the tortilla chips and ensure that all dishes are well-prepared and flavorful.

3. Address inconsistencies: Investigate the issue with the chicken quesadilla being soggy and having dead space, and work to resolve it.

4. Train staff on menu items: Ensure that staff are knowledgeable about menu offerings and can answer questions accurately."
2,"Such a sweet patio, so inviting, beautiful ambiance. Candlelit, garden setting. So perfect! \n\nHowever, my meat was cold, and our waitor needed to take it down a notch. I'm all for friendly, but he was a bit overly animated and loud for the type of environment. We weren't at Chucky Cheese, we were at a quaint french bistro. Hello, turn down the volume. This critique is coming from someone who is often teased as \""buddy the elf\""...so if I thought it was over the top, it must have been! \n\nAlso appreciated that it was walking distance to our hotel.","such a sweet patio, so inviting, beautiful ambiance. candlelit, garden setting. so perfect! n nhowever, my meat was cold, and our waitor needed to take it down a notch. i'm all for friendly, but he was a bit overly animated and loud for the type of environment. we weren't at chucky cheese, we were at a quaint french bistro. hello, turn down the volume. this critique is coming from someone who is often teased as buddy the elf ...so if i thought it was over the top, it must have been! n nalso appreciated that it was walking distance to our hotel.","admiration, approval, neutral","[INST] A customer left us a 2-star review: 'such a sweet patio, so inviting, beautiful ambiance. candlelit, garden setting. so perfect! n nhowever, my meat was cold, and our waitor needed to take it down a notch. i'm all for friendly, but he was a bit overly animated and loud for the type of environment. we weren't at chucky cheese, we were at a quaint french bistro. hello, turn down the volume. this critique is coming from someone who is often teased as buddy the elf ...so if i thought it was over the top, it must have been! n nalso appreciated that it was walking distance to our hotel.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'such a sweet patio, so inviting, beautiful ambiance. candlelit, garden setting. so perfect! n nhowever, my meat was cold, and our waitor needed to take it down a notch. i'm all for friendly, but he was a bit overly animated and loud for the type of environment. we weren't at chucky cheese, we were at a quaint french bistro. hello, turn down the volume. this critique is coming from someone who is often teased as buddy the elf ...so if i thought it was over the top, it must have been! n nalso appreciated that it was walking distance to our hotel.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Ensure that the food is served hot and at the appropriate temperature.

2. Staff Training: Train our staff to maintain a balance between friendliness and professionalism, especially in settings that require a more subdued atmosphere. They should be mindful of their volume and demeanor to match the ambiance of the restaurant.

3. Communication: Acknowledge the feedback and show that we value our customers' opinions. Respond to the review, thanking them for their visit and expressing our regret for the cold meal."
2,"Most gentlemen will know this isn't their club of choice.  Even T-Pain (http://www.youtube.com/watch?v=L_WvBJugHN0) would take issue with this Montreal mainstay.  To each his or her own, but I'm all for anything but this joint.\n\nThey have a lot of hustler like promoters out on the street trying to get people to visit.  Shady men who were likely auctioneers in a past life, will be on the street telling groups of dudes they can make them \""VIP\"" if they agree to a cover charge that is subject to debate.  A bachelor party I was a part of wanted no part in this deal, it was already a turn off from the start.\n\nBut fast forward a trip or two later and it's co-ed party and we're looking to try something new.  LGC wasn't charging a cover and the hustler was no where to be found, so we took a leap of faith.  The girls were dated, the staff felt like mafia, and to suggest the place was anything besides super ghetto would be absurd.  Though the drink prices were solid, the ambiance was definitely not.  A short time into the place and we couldn't stomach another minute.  With Montreal being such a haven for adult entertainment, it's more than a buzzkill to patron this place when there are so many better alternatives.","most gentlemen will know this isn't their club of choice. even t pain http www.youtube.com watch?v l wvbjughn0 would take issue with this montreal mainstay. to each his or her own, but i'm all for anything but this joint. n nthey have a lot of hustler like promoters out on the street trying to get people to visit. shady men who were likely auctioneers in a past life, will be on the street telling groups of dudes they can make them vip if they agree to a cover charge that is subject to debate. a bachelor party i was a part of wanted no part in this deal, it was already a turn off from the start. n nbut fast forward a trip or two later and it's co ed party and we're looking to try something new. lgc wasn't charging a cover and the hustler was no where to be found, so we took a leap of faith. the girls were dated, the staff felt like mafia, and to suggest the place was anything besides super ghetto would be absurd. though the drink prices were solid, the ambiance was definitely not. a short time into the place and we couldn't stomach another minute. with montreal being such a haven for adult entertainment, it's more than a buzzkill to patron this place when there are so many better alternatives.","neutral, disapproval, approval","[INST] A customer left us a 2-star review: 'most gentlemen will know this isn't their club of choice. even t pain http www.youtube.com watch?v l wvbjughn0 would take issue with this montreal mainstay. to each his or her own, but i'm all for anything but this joint. n nthey have a lot of hustler like promoters out on the street trying to get people to visit. shady men who were likely auctioneers in a past life, will be on the street telling groups of dudes they can make them vip if they agree to a cover charge that is subject to debate. a bachelor party i was a part of wanted no part in this deal, it was already a turn off from the start. n nbut fast forward a trip or two later and it's co ed party and we're looking to try something new. lgc wasn't charging a cover and the hustler was no where to be found, so we took a leap of faith. the girls were dated, the staff felt like mafia, and to suggest the place was anything besides super ghetto would be absurd. though the drink prices were solid, the ambiance was definitely not. a short time into the place and we couldn't stomach another minute. with montreal being such a haven for adult entertainment, it's more than a buzzkill to patron this place when there are so many better alternatives.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'most gentlemen will know this isn't their club of choice. even t pain http www.youtube.com watch?v l wvbjughn0 would take issue with this montreal mainstay. to each his or her own, but i'm all for anything but this joint. n nthey have a lot of hustler like promoters out on the street trying to get people to visit. shady men who were likely auctioneers in a past life, will be on the street telling groups of dudes they can make them vip if they agree to a cover charge that is subject to debate. a bachelor party i was a part of wanted no part in this deal, it was already a turn off from the start. n nbut fast forward a trip or two later and it's co ed party and we're looking to try something new. lgc wasn't charging a cover and the hustler was no where to be found, so we took a leap of faith. the girls were dated, the staff felt like mafia, and to suggest the place was anything besides super ghetto would be absurd. though the drink prices were solid, the ambiance was definitely not. a short time into the place and we couldn't stomach another minute. with montreal being such a haven for adult entertainment, it's more than a buzzkill to patron this place when there are so many better alternatives.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Ambiance: Enhance the overall atmosphere of the club to make it more inviting and less ""ghetto"" as described. This could involve improving decor, lighting, and music selection.

2. Staff: Train staff to be more welcoming and less intimidating. Aim for a professional and friendly demeanor that makes customers feel comfortable.

3. Promoters: Monitor the behavior of promoters to ensure they are not overly aggressive or pushy. They should be approachable and provide accurate information about the club and its offerings."
2,"We came here for a quick bit.  I was not impressed at all.  The food was fancy American fare, but was only ok.  The drinks were off.  The menu was big, maybe there are just too many items for them to be good at something. It was an ok dinner, but I just don't think why I would come back.  It was not cheap also.","we came here for a quick bit. i was not impressed at all. the food was fancy american fare, but was only ok. the drinks were off. the menu was big, maybe there are just too many items for them to be good at something. it was an ok dinner, but i just don't think why i would come back. it was not cheap also.","disappointment, disapproval, neutral","[INST] A customer left us a 2-star review: 'we came here for a quick bit. i was not impressed at all. the food was fancy american fare, but was only ok. the drinks were off. the menu was big, maybe there are just too many items for them to be good at something. it was an ok dinner, but i just don't think why i would come back. it was not cheap also.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'we came here for a quick bit. i was not impressed at all. the food was fancy american fare, but was only ok. the drinks were off. the menu was big, maybe there are just too many items for them to be good at something. it was an ok dinner, but i just don't think why i would come back. it was not cheap also.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Quality Control: Enhance the quality of our fancy American fare dishes to meet customer expectations. This could involve improving cooking techniques, sourcing better ingredients, or training staff to prepare dishes more consistently.

2. Drinks: Review our drink offerings and ensure they are of high quality. This could involve improving the taste, presentation, or variety of drinks.

3. Menu Simplification: Simplify the menu to focus on a smaller number of high-quality dishes. This could help ensure that each dish is prepared well and reduce the chances of inconsistencies."
2,"So we joined up together... well, I joined up and was able to have a guest come with me.  This meant my boyfriend always had to go with me if he wanted to go to the gym.  That was okay, because I truly do enjoy working out regularly.\n\nThe facility is beautiful... at first.  Slowly but surely I'd notice TVs on machines not working, there were no spray bottles for cleaning up machines (not that most people who worked out ever cleaned a machine), the steam room was being worked on on the men's side for quite some time, there were broken machines sitting around for days w/o any note left on it.  The place SMELLS terribly.  People need to learn how to bathe.  \n\nThe last thing that ticked me off is the class sizes.  There were truly 2 that I enjoyed... they were ALWAYS full.  Yes, I did go in the morning and it was the Wednesday and Thursday 6am classes that would FILL UP.  One particular time I got there 10 minutes before scheduled class and asked for a ticket to go into the Spin class.  I was given the last one.  When I got up to the Spin room, every bike was taken.  I still went and worked out on a few machines outside, but just frustrating.  \n\nThere were also always little things like the machines not being kept clean... gum in one of the elliptical machines that sat there for weeks.  \n\nI cancelled.  It's a bummer, but there are many other options.","so we joined up together... well, i joined up and was able to have a guest come with me. this meant my boyfriend always had to go with me if he wanted to go to the gym. that was okay, because i truly do enjoy working out regularly. n nthe facility is beautiful... at first. slowly but surely i'd notice tvs on machines not working, there were no spray bottles for cleaning up machines not that most people who worked out ever cleaned a machine , the steam room was being worked on on the men's side for quite some time, there were broken machines sitting around for days w o any note left on it. the place smells terribly. people need to learn how to bathe. n nthe last thing that ticked me off is the class sizes. there were truly 2 that i enjoyed... they were always full. yes, i did go in the morning and it was the wednesday and thursday 6am classes that would fill up. one particular time i got there 10 minutes before scheduled class and asked for a ticket to go into the spin class. i was given the last one. when i got up to the spin room, every bike was taken. i still went and worked out on a few machines outside, but just frustrating. n nthere were also always little things like the machines not being kept clean... gum in one of the elliptical machines that sat there for weeks. n ni cancelled. it's a bummer, but there are many other options.","joy, admiration, approval","[INST] A customer left us a 2-star review: 'so we joined up together... well, i joined up and was able to have a guest come with me. this meant my boyfriend always had to go with me if he wanted to go to the gym. that was okay, because i truly do enjoy working out regularly. n nthe facility is beautiful... at first. slowly but surely i'd notice tvs on machines not working, there were no spray bottles for cleaning up machines not that most people who worked out ever cleaned a machine , the steam room was being worked on on the men's side for quite some time, there were broken machines sitting around for days w o any note left on it. the place smells terribly. people need to learn how to bathe. n nthe last thing that ticked me off is the class sizes. there were truly 2 that i enjoyed... they were always full. yes, i did go in the morning and it was the wednesday and thursday 6am classes that would fill up. one particular time i got there 10 minutes before scheduled class and asked for a ticket to go into the spin class. i was given the last one. when i got up to the spin room, every bike was taken. i still went and worked out on a few machines outside, but just frustrating. n nthere were also always little things like the machines not being kept clean... gum in one of the elliptical machines that sat there for weeks. n ni cancelled. it's a bummer, but there are many other options.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'so we joined up together... well, i joined up and was able to have a guest come with me. this meant my boyfriend always had to go with me if he wanted to go to the gym. that was okay, because i truly do enjoy working out regularly. n nthe facility is beautiful... at first. slowly but surely i'd notice tvs on machines not working, there were no spray bottles for cleaning up machines not that most people who worked out ever cleaned a machine , the steam room was being worked on on the men's side for quite some time, there were broken machines sitting around for days w o any note left on it. the place smells terribly. people need to learn how to bathe. n nthe last thing that ticked me off is the class sizes. there were truly 2 that i enjoyed... they were always full. yes, i did go in the morning and it was the wednesday and thursday 6am classes that would fill up. one particular time i got there 10 minutes before scheduled class and asked for a ticket to go into the spin class. i was given the last one. when i got up to the spin room, every bike was taken. i still went and worked out on a few machines outside, but just frustrating. n nthere were also always little things like the machines not being kept clean... gum in one of the elliptical machines that sat there for weeks. n ni cancelled. it's a bummer, but there are many other options.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Flexible membership options: Offer memberships that allow guests to visit independently of the primary member.

2. Equipment maintenance: Regularly inspect and maintain gym equipment, including TVs, spray bottles, and steam rooms.

3. Cleanliness: Implement a strict cleanliness policy, ensuring all members are aware of the importance of cleaning equipment after use.

4. Broken equipment management: Address broken machines promptly, either by repairing them or removing them from the gym floor with clear communication about the issue."
2,"While out running errands the hubs and I decided to stop for a bite. We live in the neighbor and had seen the grand opening sign.... \n\nUpon walking in we were not greeted, even though the cashier was making a milkshake. When she walked passed us she still didn't acknowledge us... Then when we placed our order she just kinda stared. Not really a great impression. \n\nHonestly, there is nothing special about this place. My fries came from the freezer and were undercooked. My burger was cooked all the way threw (they do not due temp requests) and flavor less. The hubs ordered a strawberry milkshake, for the price the cup was super small and we watched the cashier throw what wouldn't fit in the cup away. If you're going to waste your product, you could have given it to us... Either way it's costing you.  I could have literally has the exact meal at Burger King for a better value. \n\nDoubt I'll return :(","while out running errands the hubs and i decided to stop for a bite. we live in the neighbor and had seen the grand opening sign.... n nupon walking in we were not greeted, even though the cashier was making a milkshake. when she walked passed us she still didn't acknowledge us... then when we placed our order she just kinda stared. not really a great impression. n nhonestly, there is nothing special about this place. my fries came from the freezer and were undercooked. my burger was cooked all the way threw they do not due temp requests and flavor less. the hubs ordered a strawberry milkshake, for the price the cup was super small and we watched the cashier throw what wouldn't fit in the cup away. if you're going to waste your product, you could have given it to us... either way it's costing you. i could have literally has the exact meal at burger king for a better value. n ndoubt i'll return","neutral, disapproval, disappointment","[INST] A customer left us a 2-star review: 'while out running errands the hubs and i decided to stop for a bite. we live in the neighbor and had seen the grand opening sign.... n nupon walking in we were not greeted, even though the cashier was making a milkshake. when she walked passed us she still didn't acknowledge us... then when we placed our order she just kinda stared. not really a great impression. n nhonestly, there is nothing special about this place. my fries came from the freezer and were undercooked. my burger was cooked all the way threw they do not due temp requests and flavor less. the hubs ordered a strawberry milkshake, for the price the cup was super small and we watched the cashier throw what wouldn't fit in the cup away. if you're going to waste your product, you could have given it to us... either way it's costing you. i could have literally has the exact meal at burger king for a better value. n ndoubt i'll return' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'while out running errands the hubs and i decided to stop for a bite. we live in the neighbor and had seen the grand opening sign.... n nupon walking in we were not greeted, even though the cashier was making a milkshake. when she walked passed us she still didn't acknowledge us... then when we placed our order she just kinda stared. not really a great impression. n nhonestly, there is nothing special about this place. my fries came from the freezer and were undercooked. my burger was cooked all the way threw they do not due temp requests and flavor less. the hubs ordered a strawberry milkshake, for the price the cup was super small and we watched the cashier throw what wouldn't fit in the cup away. if you're going to waste your product, you could have given it to us... either way it's costing you. i could have literally has the exact meal at burger king for a better value. n ndoubt i'll return' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps can be taken:

1. Greet customers promptly upon entry: Ensure that all staff members are trained to greet customers as they enter the restaurant. This simple gesture can make a significant impact on the customer's first impression.

2. Train staff on customer service: Provide training to staff on effective communication and customer service skills. Teach them to make eye contact, use polite and friendly language, and actively listen to customers' needs.

3. Address orders with care: Train staff to acknowledge orders and take them with care, showing that they are valued. This can help create a more positive experience for the customer."
2,"We were craving pho after Tao but too lazy to head off the strip so we came here instead.  Surprisingly, they had their own version of pho called Zen Noodles.  It was like a \""fancy looking\"" pho, the broth was served separately on the side and it had more noodles than meat but it was good enough to satisfy our craving, although really not worth $14.\n\nThe primary reason I'm only giving two stars is because the wait time was horrible.  We got there around 3 AM, which was well before the club crowd so we were seated immediately.  After we gave our order though, we had to wait an eternity to get our food.  It was like that for all the tables next to us too.  Our waitress was apologetic and kept reassuring each table our food would be out in a couple minutes but a couple minutes ended up turning into an hour.  I get that it's busy but I can't imagine how long the wait would be for the people that came after us who actually had to wait in line for a table.  In total we were there for 2 hours but only 15 - 30 minutes of that was actually spent eating while all the rest was spent waiting (for our food, for the bill, for them to take our credit card...).\n\nIf you're looking for a place to grub after clubbing, I'd recommend going someplace else like Earl of Sandwich instead.  You can get a great tasting meal in a few minutes and for half the price.","we were craving pho after tao but too lazy to head off the strip so we came here instead. surprisingly, they had their own version of pho called zen noodles. it was like a fancy looking pho, the broth was served separately on the side and it had more noodles than meat but it was good enough to satisfy our craving, although really not worth 14. n nthe primary reason i'm only giving two stars is because the wait time was horrible. we got there around 3 am, which was well before the club crowd so we were seated immediately. after we gave our order though, we had to wait an eternity to get our food. it was like that for all the tables next to us too. our waitress was apologetic and kept reassuring each table our food would be out in a couple minutes but a couple minutes ended up turning into an hour. i get that it's busy but i can't imagine how long the wait would be for the people that came after us who actually had to wait in line for a table. in total we were there for 2 hours but only 15 30 minutes of that was actually spent eating while all the rest was spent waiting for our food, for the bill, for them to take our credit card... . n nif you're looking for a place to grub after clubbing, i'd recommend going someplace else like earl of sandwich instead. you can get a great tasting meal in a few minutes and for half the price.","surprise, realization, neutral","[INST] A customer left us a 2-star review: 'we were craving pho after tao but too lazy to head off the strip so we came here instead. surprisingly, they had their own version of pho called zen noodles. it was like a fancy looking pho, the broth was served separately on the side and it had more noodles than meat but it was good enough to satisfy our craving, although really not worth 14. n nthe primary reason i'm only giving two stars is because the wait time was horrible. we got there around 3 am, which was well before the club crowd so we were seated immediately. after we gave our order though, we had to wait an eternity to get our food. it was like that for all the tables next to us too. our waitress was apologetic and kept reassuring each table our food would be out in a couple minutes but a couple minutes ended up turning into an hour. i get that it's busy but i can't imagine how long the wait would be for the people that came after us who actually had to wait in line for a table. in total we were there for 2 hours but only 15 30 minutes of that was actually spent eating while all the rest was spent waiting for our food, for the bill, for them to take our credit card... . n nif you're looking for a place to grub after clubbing, i'd recommend going someplace else like earl of sandwich instead. you can get a great tasting meal in a few minutes and for half the price.' The customer feels surprise, realization, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'we were craving pho after tao but too lazy to head off the strip so we came here instead. surprisingly, they had their own version of pho called zen noodles. it was like a fancy looking pho, the broth was served separately on the side and it had more noodles than meat but it was good enough to satisfy our craving, although really not worth 14. n nthe primary reason i'm only giving two stars is because the wait time was horrible. we got there around 3 am, which was well before the club crowd so we were seated immediately. after we gave our order though, we had to wait an eternity to get our food. it was like that for all the tables next to us too. our waitress was apologetic and kept reassuring each table our food would be out in a couple minutes but a couple minutes ended up turning into an hour. i get that it's busy but i can't imagine how long the wait would be for the people that came after us who actually had to wait in line for a table. in total we were there for 2 hours but only 15 30 minutes of that was actually spent eating while all the rest was spent waiting for our food, for the bill, for them to take our credit card... . n nif you're looking for a place to grub after clubbing, i'd recommend going someplace else like earl of sandwich instead. you can get a great tasting meal in a few minutes and for half the price.' The customer feels surprise, realization, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Reduce wait times: Improve kitchen efficiency to reduce the time between order placement and food delivery. This could involve optimizing the kitchen workflow, training staff to work more efficiently, or increasing the number of kitchen staff during peak hours.

2. Communication: Keep customers informed about wait times and any delays. This could be done through regular updates from the waitstaff or by implementing a system that notifies customers when their food is ready.

3. Value for money: Review the pricing of our Zen Noodles dish to ensure it is competitive and offers good value for money."
2,"One star for food and one for their awesome bartender Emmanuel who redeemed the offensive service I got here. I've came here twice and both times Emmanuel was working the bar-so friendly and personable! He's just an all around nice guy, likes to make sure everyone's having a good time. If I could've taken the tip back from our waiter and given it to him, I would've. He gave us more service in the 8 minutes we were at the bar than our \""waiter\"" did in the 45 minutes we were at our table. \n\nI get it, not everyone likes their job every day. I don't like my job every single day! But when dealing with customers you pretend to like your job and don't make them feel like their presence is a burden. Our waiter didn't get that memo and his inattentiveness bordered on neglect. He came to our table three times, once to take our drink orders, food orders and then to bring the check. The way he asked if we wanted the check basically said \""I want you to leave now.\"" The busser came by more often than he did to see if we needed anything. \n\nThis place isn't worth the time if you're coming from out of your way. If you choose to go for the simple fact that yard house is the cluster that it usually is, sit at the bar!","one star for food and one for their awesome bartender emmanuel who redeemed the offensive service i got here. i've came here twice and both times emmanuel was working the bar so friendly and personable! he's just an all around nice guy, likes to make sure everyone's having a good time. if i could've taken the tip back from our waiter and given it to him, i would've. he gave us more service in the 8 minutes we were at the bar than our waiter did in the 45 minutes we were at our table. n ni get it, not everyone likes their job every day. i don't like my job every single day! but when dealing with customers you pretend to like your job and don't make them feel like their presence is a burden. our waiter didn't get that memo and his inattentiveness bordered on neglect. he came to our table three times, once to take our drink orders, food orders and then to bring the check. the way he asked if we wanted the check basically said i want you to leave now. the busser came by more often than he did to see if we needed anything. n nthis place isn't worth the time if you're coming from out of your way. if you choose to go for the simple fact that yard house is the cluster that it usually is, sit at the bar!","disapproval, neutral, admiration","[INST] A customer left us a 2-star review: 'one star for food and one for their awesome bartender emmanuel who redeemed the offensive service i got here. i've came here twice and both times emmanuel was working the bar so friendly and personable! he's just an all around nice guy, likes to make sure everyone's having a good time. if i could've taken the tip back from our waiter and given it to him, i would've. he gave us more service in the 8 minutes we were at the bar than our waiter did in the 45 minutes we were at our table. n ni get it, not everyone likes their job every day. i don't like my job every single day! but when dealing with customers you pretend to like your job and don't make them feel like their presence is a burden. our waiter didn't get that memo and his inattentiveness bordered on neglect. he came to our table three times, once to take our drink orders, food orders and then to bring the check. the way he asked if we wanted the check basically said i want you to leave now. the busser came by more often than he did to see if we needed anything. n nthis place isn't worth the time if you're coming from out of your way. if you choose to go for the simple fact that yard house is the cluster that it usually is, sit at the bar!' The customer feels disapproval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'one star for food and one for their awesome bartender emmanuel who redeemed the offensive service i got here. i've came here twice and both times emmanuel was working the bar so friendly and personable! he's just an all around nice guy, likes to make sure everyone's having a good time. if i could've taken the tip back from our waiter and given it to him, i would've. he gave us more service in the 8 minutes we were at the bar than our waiter did in the 45 minutes we were at our table. n ni get it, not everyone likes their job every day. i don't like my job every single day! but when dealing with customers you pretend to like your job and don't make them feel like their presence is a burden. our waiter didn't get that memo and his inattentiveness bordered on neglect. he came to our table three times, once to take our drink orders, food orders and then to bring the check. the way he asked if we wanted the check basically said i want you to leave now. the busser came by more often than he did to see if we needed anything. n nthis place isn't worth the time if you're coming from out of your way. if you choose to go for the simple fact that yard house is the cluster that it usually is, sit at the bar!' The customer feels disapproval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve overall service: Train staff to be more attentive and friendly towards customers, making them feel valued and welcomed.

2. Enhance waitstaff performance: Provide additional training for waitstaff on how to interact with customers, ensuring they understand the importance of their role in creating a positive dining experience.

3. Recognize and reward exceptional employees: Acknowledge and appreciate employees like Emmanuel who go above and beyond to provide excellent service. This can help motivate other staff members to follow their example."
2,"It's now \""$3.49 Cleaners\"".  They do a decent job but I finally realized they're the ones stapling the return ticket to the garment itself.  And I don't like little holes appearing on the fronts of my dress shirts.",it's now 3.49 cleaners . they do a decent job but i finally realized they're the ones stapling the return ticket to the garment itself. and i don't like little holes appearing on the fronts of my dress shirts.,"realization, neutral, approval","[INST] A customer left us a 2-star review: 'it's now 3.49 cleaners . they do a decent job but i finally realized they're the ones stapling the return ticket to the garment itself. and i don't like little holes appearing on the fronts of my dress shirts.' The customer feels realization, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'it's now 3.49 cleaners . they do a decent job but i finally realized they're the ones stapling the return ticket to the garment itself. and i don't like little holes appearing on the fronts of my dress shirts.' The customer feels realization, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider implementing an alternative method for attaching return tickets to garments, such as a tag or label, that does not cause holes in the clothing. This change should help address the customer's concern about the appearance of their dress shirts. Additionally, consider reaching out to the customer to acknowledge their feedback, apologize for any inconvenience caused, and offer a solution or compensation for the damage to their garments. This proactive approach can help build trust and improve the overall customer relationship."
2,"Turkey Club not good...avoid. Should have gotten seafood. The turkey was Hormel quality and the sandwich just didn't work out well as it was overloaded with mayo. Cole Slaw was homemade, but tasted like it was made awhile ago with frigerator burn. Bartenders were nice, but it really is a horrible situation in that place. One side has karokee, which is painful to listen to 90% of the time and it is loud. The other side blasts the music constantly and allows smoking as well, both not good for my liking. There is no escape at Ernie's - two sides of hell. Enjoy.","turkey club not good...avoid. should have gotten seafood. the turkey was hormel quality and the sandwich just didn't work out well as it was overloaded with mayo. cole slaw was homemade, but tasted like it was made awhile ago with frigerator burn. bartenders were nice, but it really is a horrible situation in that place. one side has karokee, which is painful to listen to 90 of the time and it is loud. the other side blasts the music constantly and allows smoking as well, both not good for my liking. there is no escape at ernie's two sides of hell. enjoy.","disapproval, disappointment, neutral","[INST] A customer left us a 2-star review: 'turkey club not good...avoid. should have gotten seafood. the turkey was hormel quality and the sandwich just didn't work out well as it was overloaded with mayo. cole slaw was homemade, but tasted like it was made awhile ago with frigerator burn. bartenders were nice, but it really is a horrible situation in that place. one side has karokee, which is painful to listen to 90 of the time and it is loud. the other side blasts the music constantly and allows smoking as well, both not good for my liking. there is no escape at ernie's two sides of hell. enjoy.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'turkey club not good...avoid. should have gotten seafood. the turkey was hormel quality and the sandwich just didn't work out well as it was overloaded with mayo. cole slaw was homemade, but tasted like it was made awhile ago with frigerator burn. bartenders were nice, but it really is a horrible situation in that place. one side has karokee, which is painful to listen to 90 of the time and it is loud. the other side blasts the music constantly and allows smoking as well, both not good for my liking. there is no escape at ernie's two sides of hell. enjoy.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at our establishment, we can make the following changes:

1. Improve the quality of our turkey club sandwich by using higher-quality turkey, such as fresh, locally-sourced meat.
2. Reduce the amount of mayo used in the turkey club sandwich to prevent it from being overloaded.
3. Ensure that our homemade cole slaw is fresh and flavorful by making it in smaller batches and storing it properly.
4. Address the noise levels in both the karaoke and music areas, either by lowering the volume or providing more soundproofing."
2,"After a fantastic visit to the NY location four or five years ago, I was excited to eat at Scarpetta again. Unfortunately our experience at the Vegas location was a huge disappointment. The food was still delicious, but it was completely eclipsed by the terrible service we received, and we left with a bad taste in our mouths despite that scrumptious pomodoro. Our surly server wore a perpetual scowl, avoided our eyes when we tried to flag him down, and seemed eager to flee the table as soon as he unceremoniously dumped our food down, without waiting to see if we needed anything else. You would think he didn't WANT us to order more cocktails or courses. Getting a basket of that delicious bread proved extremely difficult, let alone a second one. Worst of all, towards the end of our meal, three of us had finished our entrees, but two of us were still eating our shared pasta, when the servers started clearing plates, including said hard-won bread basket. They literally cleared every plate from a six-top except the one we were eating from. WHAT?! No. Unacceptable. Rule no. 1. Do not clear until everyone has finished eating! I cringed for the waiter but I was also very disappointed and shocked to experience this kind of service at a high end, expensive restaurant. Needless to say we felt rushed out and couldn't savor the last bites of our meal because everyone else at the now empty table was sitting there twiddling their thumbs. Going to a nice restaurant isn't just about the food - it's about the service, atmosphere, and overall experience. This is true everywhere but especially in Vegas. Scarpetta failed miserably on this front.","after a fantastic visit to the ny location four or five years ago, i was excited to eat at scarpetta again. unfortunately our experience at the vegas location was a huge disappointment. the food was still delicious, but it was completely eclipsed by the terrible service we received, and we left with a bad taste in our mouths despite that scrumptious pomodoro. our surly server wore a perpetual scowl, avoided our eyes when we tried to flag him down, and seemed eager to flee the table as soon as he unceremoniously dumped our food down, without waiting to see if we needed anything else. you would think he didn't want us to order more cocktails or courses. getting a basket of that delicious bread proved extremely difficult, let alone a second one. worst of all, towards the end of our meal, three of us had finished our entrees, but two of us were still eating our shared pasta, when the servers started clearing plates, including said hard won bread basket. they literally cleared every plate from a six top except the one we were eating from. what?! no. unacceptable. rule no. 1. do not clear until everyone has finished eating! i cringed for the waiter but i was also very disappointed and shocked to experience this kind of service at a high end, expensive restaurant. needless to say we felt rushed out and couldn't savor the last bites of our meal because everyone else at the now empty table was sitting there twiddling their thumbs. going to a nice restaurant isn't just about the food it's about the service, atmosphere, and overall experience. this is true everywhere but especially in vegas. scarpetta failed miserably on this front.","disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'after a fantastic visit to the ny location four or five years ago, i was excited to eat at scarpetta again. unfortunately our experience at the vegas location was a huge disappointment. the food was still delicious, but it was completely eclipsed by the terrible service we received, and we left with a bad taste in our mouths despite that scrumptious pomodoro. our surly server wore a perpetual scowl, avoided our eyes when we tried to flag him down, and seemed eager to flee the table as soon as he unceremoniously dumped our food down, without waiting to see if we needed anything else. you would think he didn't want us to order more cocktails or courses. getting a basket of that delicious bread proved extremely difficult, let alone a second one. worst of all, towards the end of our meal, three of us had finished our entrees, but two of us were still eating our shared pasta, when the servers started clearing plates, including said hard won bread basket. they literally cleared every plate from a six top except the one we were eating from. what?! no. unacceptable. rule no. 1. do not clear until everyone has finished eating! i cringed for the waiter but i was also very disappointed and shocked to experience this kind of service at a high end, expensive restaurant. needless to say we felt rushed out and couldn't savor the last bites of our meal because everyone else at the now empty table was sitting there twiddling their thumbs. going to a nice restaurant isn't just about the food it's about the service, atmosphere, and overall experience. this is true everywhere but especially in vegas. scarpetta failed miserably on this front.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'after a fantastic visit to the ny location four or five years ago, i was excited to eat at scarpetta again. unfortunately our experience at the vegas location was a huge disappointment. the food was still delicious, but it was completely eclipsed by the terrible service we received, and we left with a bad taste in our mouths despite that scrumptious pomodoro. our surly server wore a perpetual scowl, avoided our eyes when we tried to flag him down, and seemed eager to flee the table as soon as he unceremoniously dumped our food down, without waiting to see if we needed anything else. you would think he didn't want us to order more cocktails or courses. getting a basket of that delicious bread proved extremely difficult, let alone a second one. worst of all, towards the end of our meal, three of us had finished our entrees, but two of us were still eating our shared pasta, when the servers started clearing plates, including said hard won bread basket. they literally cleared every plate from a six top except the one we were eating from. what?! no. unacceptable. rule no. 1. do not clear until everyone has finished eating! i cringed for the waiter but i was also very disappointed and shocked to experience this kind of service at a high end, expensive restaurant. needless to say we felt rushed out and couldn't savor the last bites of our meal because everyone else at the now empty table was sitting there twiddling their thumbs. going to a nice restaurant isn't just about the food it's about the service, atmosphere, and overall experience. this is true everywhere but especially in vegas. scarpetta failed miserably on this front.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Scarpetta, we can focus on enhancing the service quality in the following areas:

1. Train staff on the importance of customer interaction and maintaining a positive, welcoming demeanor.
2. Encourage servers to regularly check on tables, making eye contact and ensuring they are attentive to customers' needs.
3. Implement a clear policy for clearing plates, ensuring that all diners have finished their meals before any dishes are removed from the table.
4. Make it easier for customers to request additional items, such as bread or beverages, by providing clear communication channels and ensuring servers are proactive in offering refills and recommendations."
2,Customer service here is terrible!  The teenage Asian girl there never has a clue to anything. Please hire someone with more common sense and a better personality and maybe you'll have more happy customers,customer service here is terrible! the teenage asian girl there never has a clue to anything. please hire someone with more common sense and a better personality and maybe you'll have more happy customers,"optimism, caring, annoyance","[INST] A customer left us a 2-star review: 'customer service here is terrible! the teenage asian girl there never has a clue to anything. please hire someone with more common sense and a better personality and maybe you'll have more happy customers' The customer feels optimism, caring, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'customer service here is terrible! the teenage asian girl there never has a clue to anything. please hire someone with more common sense and a better personality and maybe you'll have more happy customers' The customer feels optimism, caring, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the inconvenience: Acknowledge the customer's frustration and express regret for their negative experience.

2. Address the specific issue: Investigate the issue that led to the poor service and take steps to resolve it, if possible.

3. Offer a solution: Offer a solution to the problem, such as a refund, discount, or compensation, to make amends for the poor service.

4. Train staff: Provide additional training to the staff member in question to improve their knowledge and customer service skills."
2,"Just checked in and found out that there's no wifi in the room, no HDTV and you'd think they'd offer a discount or credit to us disabled veterans on Veteran's Day Weekend. .... never stay here again.","just checked in and found out that there's no wifi in the room, no hdtv and you'd think they'd offer a discount or credit to us disabled veterans on veteran's day weekend. .... never stay here again.","neutral, realization, disappointment","[INST] A customer left us a 2-star review: 'just checked in and found out that there's no wifi in the room, no hdtv and you'd think they'd offer a discount or credit to us disabled veterans on veteran's day weekend. .... never stay here again.' The customer feels neutral, realization, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'just checked in and found out that there's no wifi in the room, no hdtv and you'd think they'd offer a discount or credit to us disabled veterans on veteran's day weekend. .... never stay here again.' The customer feels neutral, realization, disappointment. Concisely, how can we best improve our services for this customer's experience?  1. Provide clear information about room amenities: Ensure that all room details, including Wi-Fi availability, HDTV, and other essential features, are accurately listed and easily accessible to guests before booking.

2. Offer special discounts or promotions: Consider offering exclusive discounts or promotions for veterans, especially during significant holidays like Veteran's Day weekend, to show appreciation for their service.

3. Improve in-room technology: Upgrade room technology, such as HDTVs and Wi-Fi, to meet customer expectations and provide a more enjoyable experience."
2,Extremely disappointed! Came here on a Thursday night around 11 before hitting the club. Their ventilation is awful! All you see is thick smoke but i still wanted to give it a shot because I wanted to check out the layout (very artsy). Stood next to the sign to get waited on and the hostess looked at me and my friend and walked away without saying anything (we looked pretty obvious that we needed service). We waited about 8minutes (couldn't identify any other staff after asking around) and went to Crave instead.,extremely disappointed! came here on a thursday night around 11 before hitting the club. their ventilation is awful! all you see is thick smoke but i still wanted to give it a shot because i wanted to check out the layout very artsy . stood next to the sign to get waited on and the hostess looked at me and my friend and walked away without saying anything we looked pretty obvious that we needed service . we waited about 8minutes couldn't identify any other staff after asking around and went to crave instead.,"disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'extremely disappointed! came here on a thursday night around 11 before hitting the club. their ventilation is awful! all you see is thick smoke but i still wanted to give it a shot because i wanted to check out the layout very artsy . stood next to the sign to get waited on and the hostess looked at me and my friend and walked away without saying anything we looked pretty obvious that we needed service . we waited about 8minutes couldn't identify any other staff after asking around and went to crave instead.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'extremely disappointed! came here on a thursday night around 11 before hitting the club. their ventilation is awful! all you see is thick smoke but i still wanted to give it a shot because i wanted to check out the layout very artsy . stood next to the sign to get waited on and the hostess looked at me and my friend and walked away without saying anything we looked pretty obvious that we needed service . we waited about 8minutes couldn't identify any other staff after asking around and went to crave instead.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Improve Ventilation: Address the issue of poor ventilation to ensure a more comfortable and smoke-free environment for all customers.

2. Train Staff on Customer Service: Train staff to acknowledge and promptly attend to customers, especially those who appear to need service.

3. Increase Visibility of Staff: Ensure that staff are easily identifiable and visible to customers, especially during busy hours.

4. Respond to Reviews: Acknowledge the customer's feedback and apologize for their negative experience. Offer a solution, such as a complimentary meal or drink, to make amends."
2,POP QUIZ:\n\nTHIS 7-11 is a:\na. great place to get a flat soda.\nb. get hit up for change.\nc. almost get robbed.\nd. all of the above.\n\n\n\n\ncorrect answer: d,pop quiz n nthis 7 11 is a na. great place to get a flat soda. nb. get hit up for change. nc. almost get robbed. nd. all of the above. n n n n ncorrect answer d,"neutral, admiration, approval","[INST] A customer left us a 2-star review: 'pop quiz n nthis 7 11 is a na. great place to get a flat soda. nb. get hit up for change. nc. almost get robbed. nd. all of the above. n n n n ncorrect answer d' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'pop quiz n nthis 7 11 is a na. great place to get a flat soda. nb. get hit up for change. nc. almost get robbed. nd. all of the above. n n n n ncorrect answer d' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Address the issue of being asked for change: Ensure our staff are trained to ask politely and respectfully for change, and avoid any pressure or discomfort for the customer.

2. Improve the cleanliness and safety of the store: Address any concerns about safety and cleanliness to make the customer feel more comfortable and secure.

3. Enhance the overall service experience: Train staff to provide excellent customer service, including being attentive, friendly, and helpful. Offer a wide variety of drinks, including non-flat options, to cater to different preferences."
2,"Totally disappointing, especially after dinner at SW the night before. \n\nEverything was pretty average. The short rib was one of the worst I have had. \n\nService was decent, but would have liked to have enjoyed the food. ;(","totally disappointing, especially after dinner at sw the night before. n neverything was pretty average. the short rib was one of the worst i have had. n nservice was decent, but would have liked to have enjoyed the food.","disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'totally disappointing, especially after dinner at sw the night before. n neverything was pretty average. the short rib was one of the worst i have had. n nservice was decent, but would have liked to have enjoyed the food.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'totally disappointing, especially after dinner at sw the night before. n neverything was pretty average. the short rib was one of the worst i have had. n nservice was decent, but would have liked to have enjoyed the food.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the quality of our food, particularly the short rib dish. This could involve working with our chefs to refine the recipe, ensuring consistency in preparation, and using higher quality ingredients. Additionally, we can strive to create a more enjoyable dining atmosphere by providing exceptional service, such as attentive and friendly staff, prompt service, and a clean and inviting dining environment. We could also consider offering a follow-up to the customer to express our disappointment in their experience and offer a complimentary meal or discount on their next visit as a gesture of goodwill."
2,"Extremely overrated. I expected much better due to the yelp reviews and the hype, but the food was mediocre. I ordered the kalua pig Benedict (two of my favorite foods combined sounded amazing) and the red velvet pancakes. The best thing about the pancakes was the whipped cream on top them. The pancakes themselves were really bland with odd tasting chocolate pieces and a decent cream cheese syrup. The concept is great and the price isnt bad but they're definitely not worth ordering again. The eggs Benedict were mediocre as well. I could get more flavorful hollandaise from ihop, which is says a lot. The pork wasnt tasty to me but I've had too much perfectly cooked kalua pork to enjoy anything less than. I thought the fried cabbage was a pretty good accent though.\n I'd try different menu items from this place again when it isn't as busy in hopes that it's reputation isn't pure hype but honestly this place is average at best.","extremely overrated. i expected much better due to the yelp reviews and the hype, but the food was mediocre. i ordered the kalua pig benedict two of my favorite foods combined sounded amazing and the red velvet pancakes. the best thing about the pancakes was the whipped cream on top them. the pancakes themselves were really bland with odd tasting chocolate pieces and a decent cream cheese syrup. the concept is great and the price isnt bad but they're definitely not worth ordering again. the eggs benedict were mediocre as well. i could get more flavorful hollandaise from ihop, which is says a lot. the pork wasnt tasty to me but i've had too much perfectly cooked kalua pork to enjoy anything less than. i thought the fried cabbage was a pretty good accent though. n i'd try different menu items from this place again when it isn't as busy in hopes that it's reputation isn't pure hype but honestly this place is average at best.","disappointment, admiration, disapproval","[INST] A customer left us a 2-star review: 'extremely overrated. i expected much better due to the yelp reviews and the hype, but the food was mediocre. i ordered the kalua pig benedict two of my favorite foods combined sounded amazing and the red velvet pancakes. the best thing about the pancakes was the whipped cream on top them. the pancakes themselves were really bland with odd tasting chocolate pieces and a decent cream cheese syrup. the concept is great and the price isnt bad but they're definitely not worth ordering again. the eggs benedict were mediocre as well. i could get more flavorful hollandaise from ihop, which is says a lot. the pork wasnt tasty to me but i've had too much perfectly cooked kalua pork to enjoy anything less than. i thought the fried cabbage was a pretty good accent though. n i'd try different menu items from this place again when it isn't as busy in hopes that it's reputation isn't pure hype but honestly this place is average at best.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'extremely overrated. i expected much better due to the yelp reviews and the hype, but the food was mediocre. i ordered the kalua pig benedict two of my favorite foods combined sounded amazing and the red velvet pancakes. the best thing about the pancakes was the whipped cream on top them. the pancakes themselves were really bland with odd tasting chocolate pieces and a decent cream cheese syrup. the concept is great and the price isnt bad but they're definitely not worth ordering again. the eggs benedict were mediocre as well. i could get more flavorful hollandaise from ihop, which is says a lot. the pork wasnt tasty to me but i've had too much perfectly cooked kalua pork to enjoy anything less than. i thought the fried cabbage was a pretty good accent though. n i'd try different menu items from this place again when it isn't as busy in hopes that it's reputation isn't pure hype but honestly this place is average at best.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistency: Ensure that the quality of our dishes is consistent, especially with popular items like the Kalua pig Benedict.

2. Taste and Presentation: Improve the taste of the dishes, particularly the red velvet pancakes, to make them more flavorful and appealing. The customer mentioned that the chocolate pieces and cream cheese syrup were decent, so we could focus on enhancing the pancake base itself.

3. Hollandaise Sauce: Enhance the flavor of our hollandaise sauce to make it more distinctive and flavorful compared to IHOP's."
2,"Worse wait I've experienced.\n\nMost people who spend money on the strip are people on vacation.  I don't know about you, but I don't like wasting my vacation standing around.\n\nThere was a coupon for a free frozen hot chocolate with the purchase of an entree, so I went to check it out.  I've seen pictures, and it looked so large and delicious.\n\nTurns out, there was an hour wait to be seated.  I opted to forgo the coupon, and stand at the walk-thru window instead.  Horrible decision.\n\nThere were two parties ahead of me, but there were only two workers, so they took the order, made the order, then served the next customer.  The wait took over a HOUR.  I've never had such a horrible wait.  \n\nWhen I got the frozen hot chocolate, I ordered the one for 2.  It didn't look as large in a dinky plastic cup.  In fact, they only put about 2/3s of what they put in the blender in my cup.\n\nThe hot chocolate was good, but it wasn't worth the price.  It tasted cheap, like powdered hot chocolate, and blended ice.  I've tasted better frozen hot chocolates, and they are generally made with syrup, for a creamier more integrated flavor.\n\nOverall, I was disappointed with my experience.  It doesn't taste bad, and the decor was interesting, so I give it a 2/5","worse wait i've experienced. n nmost people who spend money on the strip are people on vacation. i don't know about you, but i don't like wasting my vacation standing around. n nthere was a coupon for a free frozen hot chocolate with the purchase of an entree, so i went to check it out. i've seen pictures, and it looked so large and delicious. n nturns out, there was an hour wait to be seated. i opted to forgo the coupon, and stand at the walk thru window instead. horrible decision. n nthere were two parties ahead of me, but there were only two workers, so they took the order, made the order, then served the next customer. the wait took over a hour. i've never had such a horrible wait. n nwhen i got the frozen hot chocolate, i ordered the one for 2. it didn't look as large in a dinky plastic cup. in fact, they only put about 2 3s of what they put in the blender in my cup. n nthe hot chocolate was good, but it wasn't worth the price. it tasted cheap, like powdered hot chocolate, and blended ice. i've tasted better frozen hot chocolates, and they are generally made with syrup, for a creamier more integrated flavor. n noverall, i was disappointed with my experience. it doesn't taste bad, and the decor was interesting, so i give it a 2 5","disapproval, disappointment, annoyance","[INST] A customer left us a 2-star review: 'worse wait i've experienced. n nmost people who spend money on the strip are people on vacation. i don't know about you, but i don't like wasting my vacation standing around. n nthere was a coupon for a free frozen hot chocolate with the purchase of an entree, so i went to check it out. i've seen pictures, and it looked so large and delicious. n nturns out, there was an hour wait to be seated. i opted to forgo the coupon, and stand at the walk thru window instead. horrible decision. n nthere were two parties ahead of me, but there were only two workers, so they took the order, made the order, then served the next customer. the wait took over a hour. i've never had such a horrible wait. n nwhen i got the frozen hot chocolate, i ordered the one for 2. it didn't look as large in a dinky plastic cup. in fact, they only put about 2 3s of what they put in the blender in my cup. n nthe hot chocolate was good, but it wasn't worth the price. it tasted cheap, like powdered hot chocolate, and blended ice. i've tasted better frozen hot chocolates, and they are generally made with syrup, for a creamier more integrated flavor. n noverall, i was disappointed with my experience. it doesn't taste bad, and the decor was interesting, so i give it a 2 5' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'worse wait i've experienced. n nmost people who spend money on the strip are people on vacation. i don't know about you, but i don't like wasting my vacation standing around. n nthere was a coupon for a free frozen hot chocolate with the purchase of an entree, so i went to check it out. i've seen pictures, and it looked so large and delicious. n nturns out, there was an hour wait to be seated. i opted to forgo the coupon, and stand at the walk thru window instead. horrible decision. n nthere were two parties ahead of me, but there were only two workers, so they took the order, made the order, then served the next customer. the wait took over a hour. i've never had such a horrible wait. n nwhen i got the frozen hot chocolate, i ordered the one for 2. it didn't look as large in a dinky plastic cup. in fact, they only put about 2 3s of what they put in the blender in my cup. n nthe hot chocolate was good, but it wasn't worth the price. it tasted cheap, like powdered hot chocolate, and blended ice. i've tasted better frozen hot chocolates, and they are generally made with syrup, for a creamier more integrated flavor. n noverall, i was disappointed with my experience. it doesn't taste bad, and the decor was interesting, so i give it a 2 5' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following issues:

1. Wait Time: Increase staffing levels during peak hours to reduce wait times for seating. Consider implementing a system for customers to reserve tables in advance, especially during busy periods.

2. Service Speed: Improve the efficiency of the kitchen and service staff to reduce order wait times. This could involve better organization, training, or equipment upgrades.

3. Coupon Redemption: Make it easier for customers to redeem coupons, such as by offering a dedicated line for coupon holders or providing clear instructions on how to redeem them."
2,"This place only gets 2 stars because of the nice suites. Everything else about this place sucks. It's a family place and we brought our relatives, but despite the spotty shuttle service that ends at 12:15am it's a good drive to the strip.\n\nEverything at this hotel shuts down at 10pm. The expensive grill and bar shut down, the pool shuts down, you can't even use your room's whirlpool after 10pm because of the \""noise\"". Another pet peeve I had is the $100 deposit you need before you can even check in. It's to be expected, but the gave us no warning and it caused some trouble when my family needed to check into their room.\n\nEven if you're looking for a family friendly place, this place isn't the greatest choice amenity wise. Great rooms though!","this place only gets 2 stars because of the nice suites. everything else about this place sucks. it's a family place and we brought our relatives, but despite the spotty shuttle service that ends at 12 15am it's a good drive to the strip. n neverything at this hotel shuts down at 10pm. the expensive grill and bar shut down, the pool shuts down, you can't even use your room's whirlpool after 10pm because of the noise . another pet peeve i had is the 100 deposit you need before you can even check in. it's to be expected, but the gave us no warning and it caused some trouble when my family needed to check into their room. n neven if you're looking for a family friendly place, this place isn't the greatest choice amenity wise. great rooms though!","annoyance, neutral, disappointment","[INST] A customer left us a 2-star review: 'this place only gets 2 stars because of the nice suites. everything else about this place sucks. it's a family place and we brought our relatives, but despite the spotty shuttle service that ends at 12 15am it's a good drive to the strip. n neverything at this hotel shuts down at 10pm. the expensive grill and bar shut down, the pool shuts down, you can't even use your room's whirlpool after 10pm because of the noise . another pet peeve i had is the 100 deposit you need before you can even check in. it's to be expected, but the gave us no warning and it caused some trouble when my family needed to check into their room. n neven if you're looking for a family friendly place, this place isn't the greatest choice amenity wise. great rooms though!' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this place only gets 2 stars because of the nice suites. everything else about this place sucks. it's a family place and we brought our relatives, but despite the spotty shuttle service that ends at 12 15am it's a good drive to the strip. n neverything at this hotel shuts down at 10pm. the expensive grill and bar shut down, the pool shuts down, you can't even use your room's whirlpool after 10pm because of the noise . another pet peeve i had is the 100 deposit you need before you can even check in. it's to be expected, but the gave us no warning and it caused some trouble when my family needed to check into their room. n neven if you're looking for a family friendly place, this place isn't the greatest choice amenity wise. great rooms though!' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following concerns:

1. Extend shuttle service hours: Extend the shuttle service hours beyond 12:15 AM to ensure our guests can easily travel to and from the Strip.

2. Adjust hotel operations: Extend the hours of operation for the grill, bar, and pool to accommodate guests who prefer later hours. Allow room whirlpool use past 10 PM, provided guests are mindful of noise levels.

3. Improve communication: Provide clearer information about the 100 deposit requirement before check-in to avoid any inconvenience for families."
2,"Ehhhhhhh.\nOverhyped in my opinion. I've tried it a couple of times at a couple of different locations but came away with the same impression: burgers - nothing special, good but not great; shakes - same; fries - meh.\nI'll give it another shot the next time I'm in Scottsdale and try to remember to order off the \""secret\"" menu. Maybe that's where the really good stuff is.","ehhhhhhh. noverhyped in my opinion. i've tried it a couple of times at a couple of different locations but came away with the same impression burgers nothing special, good but not great shakes same fries meh. ni'll give it another shot the next time i'm in scottsdale and try to remember to order off the secret menu. maybe that's where the really good stuff is.","approval, optimism, admiration","[INST] A customer left us a 2-star review: 'ehhhhhhh. noverhyped in my opinion. i've tried it a couple of times at a couple of different locations but came away with the same impression burgers nothing special, good but not great shakes same fries meh. ni'll give it another shot the next time i'm in scottsdale and try to remember to order off the secret menu. maybe that's where the really good stuff is.' The customer feels approval, optimism, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'ehhhhhhh. noverhyped in my opinion. i've tried it a couple of times at a couple of different locations but came away with the same impression burgers nothing special, good but not great shakes same fries meh. ni'll give it another shot the next time i'm in scottsdale and try to remember to order off the secret menu. maybe that's where the really good stuff is.' The customer feels approval, optimism, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially increase their satisfaction, consider the following steps:

1. Acknowledge their feedback: Respond to the review, thanking them for their feedback and expressing appreciation for their continued interest in your establishment.

2. Offer a personalized experience: Encourage them to try the secret menu on their next visit, as they mentioned they would. This could help create a unique and memorable experience that might change their perception of the restaurant.

3. Highlight menu items: Inform them about any new or popular menu items that they may have missed during their previous visits. This could help them discover new favorites and enhance their overall experience."
2,"After reading the reviews and hearing some word of mouth I finally had a chance to check out Forefathers.  It's umm, not rad.  It's not terrible either, but I would definitely drive several miles past it for Uncle Sam's or Corleone's.  For my money it's about a half a star above The Steak Escape or some similar abomination.","after reading the reviews and hearing some word of mouth i finally had a chance to check out forefathers. it's umm, not rad. it's not terrible either, but i would definitely drive several miles past it for uncle sam's or corleone's. for my money it's about a half a star above the steak escape or some similar abomination.","neutral, disapproval, approval","[INST] A customer left us a 2-star review: 'after reading the reviews and hearing some word of mouth i finally had a chance to check out forefathers. it's umm, not rad. it's not terrible either, but i would definitely drive several miles past it for uncle sam's or corleone's. for my money it's about a half a star above the steak escape or some similar abomination.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'after reading the reviews and hearing some word of mouth i finally had a chance to check out forefathers. it's umm, not rad. it's not terrible either, but i would definitely drive several miles past it for uncle sam's or corleone's. for my money it's about a half a star above the steak escape or some similar abomination.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Forefathers, consider the following steps:

1. Enhance the ambiance: The customer mentions that the experience is ""not rad."" This could indicate a need for a more inviting and appealing atmosphere. Consider updating the decor, music, or lighting to create a more enjoyable environment.

2. Improve food quality: The customer compares Forefathers to Uncle Sam's and Corleone's, suggesting that the food may not meet their expectations. Focus on sourcing high-quality ingredients, refining recipes, and ensuring consistent preparation to elevate the dining experience."
2,"I've been going to Tony's since it opened in Ballantyne and always thought it to be the best in Charlotte. But since it was sold last year, it has gone downhill quickly.\n\nThe pizza has changed for the worst and one of my favorite menu items, Chicken Parm dinner tastes like a container of salt. Yes, it's not just one time but 3 times now the quality on this item is just too bad to eat and had to return it.\n\nAnd when at the counter and a customer asked for a pie with fresh mushrooms, the person on duty stated the mushrooms come from a can. \n\nFrom now on, I'm sticking with Lorenzo's which IS the best pizza in Charlotte.","i've been going to tony's since it opened in ballantyne and always thought it to be the best in charlotte. but since it was sold last year, it has gone downhill quickly. n nthe pizza has changed for the worst and one of my favorite menu items, chicken parm dinner tastes like a container of salt. yes, it's not just one time but 3 times now the quality on this item is just too bad to eat and had to return it. n nand when at the counter and a customer asked for a pie with fresh mushrooms, the person on duty stated the mushrooms come from a can. n nfrom now on, i'm sticking with lorenzo's which is the best pizza in charlotte.","disappointment, annoyance, neutral","[INST] A customer left us a 2-star review: 'i've been going to tony's since it opened in ballantyne and always thought it to be the best in charlotte. but since it was sold last year, it has gone downhill quickly. n nthe pizza has changed for the worst and one of my favorite menu items, chicken parm dinner tastes like a container of salt. yes, it's not just one time but 3 times now the quality on this item is just too bad to eat and had to return it. n nand when at the counter and a customer asked for a pie with fresh mushrooms, the person on duty stated the mushrooms come from a can. n nfrom now on, i'm sticking with lorenzo's which is the best pizza in charlotte.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i've been going to tony's since it opened in ballantyne and always thought it to be the best in charlotte. but since it was sold last year, it has gone downhill quickly. n nthe pizza has changed for the worst and one of my favorite menu items, chicken parm dinner tastes like a container of salt. yes, it's not just one time but 3 times now the quality on this item is just too bad to eat and had to return it. n nand when at the counter and a customer asked for a pie with fresh mushrooms, the person on duty stated the mushrooms come from a can. n nfrom now on, i'm sticking with lorenzo's which is the best pizza in charlotte.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Tony's, the following steps can be taken:

1. Address the quality concerns: Investigate the changes in the pizza and chicken parm dinner recipes that the customer has noticed since the restaurant was sold. Consider making adjustments to improve the taste and quality of these dishes.

2. Train staff on menu items: Ensure that staff members are knowledgeable about the menu, including ingredients and preparation methods. This will help prevent misinformation, such as stating that mushrooms come from a can.

3. Consistency: Work towards maintaining consistency in the quality of food served, as inconsistencies may lead to negative experiences for customers."
2,"If you want to be ignored, listen to your bartenders complain about their lives, enjoy a marginal selection of draft beers, and have that true crap Southside experience, this is the place to be.","if you want to be ignored, listen to your bartenders complain about their lives, enjoy a marginal selection of draft beers, and have that true crap southside experience, this is the place to be.","approval, neutral, joy","[INST] A customer left us a 2-star review: 'if you want to be ignored, listen to your bartenders complain about their lives, enjoy a marginal selection of draft beers, and have that true crap southside experience, this is the place to be.' The customer feels approval, neutral, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'if you want to be ignored, listen to your bartenders complain about their lives, enjoy a marginal selection of draft beers, and have that true crap southside experience, this is the place to be.' The customer feels approval, neutral, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Improve Communication Skills: Train our bartenders to maintain a positive and professional demeanor, avoiding excessive personal conversations that may be perceived as ignoring customers.

2. Expand Draft Beer Selection: Offer a more diverse and high-quality selection of draft beers to cater to a wider range of tastes.

3. Enhance Customer Service: Ensure that our staff is attentive, friendly, and responsive to customer needs, creating a welcoming and enjoyable atmosphere."
2,"We started out really excited to go to this place, but left feeling sort of deflated about the customer service. \n\nThe decor looked great, background music was a nice indie blend and the place was clean.\n\nWhen I asked our waitress about the beer selection and that I primarily prefer belgian and wheat ales, she said she couldn't really help me because she only liked hoppy beers since she started working there. She didn't tell me about any of the guest ales on tap (there was an Orange Blossom) or to even help to explain about any of the house beers that would have a low IBU (International Bitterness Units). So I ordered the house root beer. Not bad.\n\nWe ordered a pizza for dinner and it was pretty good, but then we waited and waited for the waitress to come around and ask us if we wanted dessert (we did), but she brought us the check (on a slow night with about 12 people in the restaurant) and left before we could even ask her about the desserts. My husband had to go over to the dessert case to get the owner to order our dessert for us. And the tiramisu was really lacking.\n\nBottom line: For a brewery/restaurant that has been open for more than a few months, I expect better service and consistency than this. Get it together.\n\nParent Perspective: Two high chairs available (that I saw), two items for the kids' menu and no changing table in the bathroom.","we started out really excited to go to this place, but left feeling sort of deflated about the customer service. n nthe decor looked great, background music was a nice indie blend and the place was clean. n nwhen i asked our waitress about the beer selection and that i primarily prefer belgian and wheat ales, she said she couldn't really help me because she only liked hoppy beers since she started working there. she didn't tell me about any of the guest ales on tap there was an orange blossom or to even help to explain about any of the house beers that would have a low ibu international bitterness units . so i ordered the house root beer. not bad. n nwe ordered a pizza for dinner and it was pretty good, but then we waited and waited for the waitress to come around and ask us if we wanted dessert we did , but she brought us the check on a slow night with about 12 people in the restaurant and left before we could even ask her about the desserts. my husband had to go over to the dessert case to get the owner to order our dessert for us. and the tiramisu was really lacking. n nbottom line for a brewery restaurant that has been open for more than a few months, i expect better service and consistency than this. get it together. n nparent perspective two high chairs available that i saw , two items for the kids' menu and no changing table in the bathroom.","excitement, admiration, neutral","[INST] A customer left us a 2-star review: 'we started out really excited to go to this place, but left feeling sort of deflated about the customer service. n nthe decor looked great, background music was a nice indie blend and the place was clean. n nwhen i asked our waitress about the beer selection and that i primarily prefer belgian and wheat ales, she said she couldn't really help me because she only liked hoppy beers since she started working there. she didn't tell me about any of the guest ales on tap there was an orange blossom or to even help to explain about any of the house beers that would have a low ibu international bitterness units . so i ordered the house root beer. not bad. n nwe ordered a pizza for dinner and it was pretty good, but then we waited and waited for the waitress to come around and ask us if we wanted dessert we did , but she brought us the check on a slow night with about 12 people in the restaurant and left before we could even ask her about the desserts. my husband had to go over to the dessert case to get the owner to order our dessert for us. and the tiramisu was really lacking. n nbottom line for a brewery restaurant that has been open for more than a few months, i expect better service and consistency than this. get it together. n nparent perspective two high chairs available that i saw , two items for the kids' menu and no changing table in the bathroom.' The customer feels excitement, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'we started out really excited to go to this place, but left feeling sort of deflated about the customer service. n nthe decor looked great, background music was a nice indie blend and the place was clean. n nwhen i asked our waitress about the beer selection and that i primarily prefer belgian and wheat ales, she said she couldn't really help me because she only liked hoppy beers since she started working there. she didn't tell me about any of the guest ales on tap there was an orange blossom or to even help to explain about any of the house beers that would have a low ibu international bitterness units . so i ordered the house root beer. not bad. n nwe ordered a pizza for dinner and it was pretty good, but then we waited and waited for the waitress to come around and ask us if we wanted dessert we did , but she brought us the check on a slow night with about 12 people in the restaurant and left before we could even ask her about the desserts. my husband had to go over to the dessert case to get the owner to order our dessert for us. and the tiramisu was really lacking. n nbottom line for a brewery restaurant that has been open for more than a few months, i expect better service and consistency than this. get it together. n nparent perspective two high chairs available that i saw , two items for the kids' menu and no changing table in the bathroom.' The customer feels excitement, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Train staff on a broad range of beverages, including Belgian and wheat ales, and provide them with knowledge about the International Bitterness Units (IBU) of house beers.

2. Offer better assistance with dessert orders, ensuring that the waitstaff checks on customers before bringing the bill, especially during slower nights.

3. Improve communication skills and customer service by encouraging staff to be more proactive and attentive to customers' needs, such as asking if they would like dessert."
2,"For $30 a person this buffet isn't worth it. The items that are being served here don't stand out. Usual pasta, pizza, prime rib, crab legs, salads, etc. The food wasn't horrible but definitely not worth $30. \n\nThe desserts were ok, but as usual there's was nothing that would make me come back. You're honestly better off spending the $30 per person and going to a nearby restaurant within the casino.\n\n5/10 (overpriced)","for 30 a person this buffet isn't worth it. the items that are being served here don't stand out. usual pasta, pizza, prime rib, crab legs, salads, etc. the food wasn't horrible but definitely not worth 30. n nthe desserts were ok, but as usual there's was nothing that would make me come back. you're honestly better off spending the 30 per person and going to a nearby restaurant within the casino. n n5 10 overpriced","neutral, disapproval, approval","[INST] A customer left us a 2-star review: 'for 30 a person this buffet isn't worth it. the items that are being served here don't stand out. usual pasta, pizza, prime rib, crab legs, salads, etc. the food wasn't horrible but definitely not worth 30. n nthe desserts were ok, but as usual there's was nothing that would make me come back. you're honestly better off spending the 30 per person and going to a nearby restaurant within the casino. n n5 10 overpriced' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'for 30 a person this buffet isn't worth it. the items that are being served here don't stand out. usual pasta, pizza, prime rib, crab legs, salads, etc. the food wasn't horrible but definitely not worth 30. n nthe desserts were ok, but as usual there's was nothing that would make me come back. you're honestly better off spending the 30 per person and going to a nearby restaurant within the casino. n n5 10 overpriced' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially win them back, consider the following steps:

1. Acknowledge their feedback: Respond to the review, thanking them for their feedback and expressing your appreciation for their visit.

2. Address their concerns: Address the issues they've raised, such as the perceived overpricing and lack of unique offerings. Consider offering a discount or special promotion for their next visit to make the price more appealing.

3. Enhance the variety of dishes: Offer a more diverse selection of dishes, focusing on unique, high-quality options that set your buffet apart from others."
2,My friend and I went here in the late afternoon for a drink or two and a meal. We found the selection to be great but the service and food were lackluster. \n\nWe wanted to give this place a fair shot after hearing so many mixed reviews but it took several minutes before we had a staff member even acknowledge us. \n\nThis bottleshop could be a great hangout for group and friends a like but it's anything but.,my friend and i went here in the late afternoon for a drink or two and a meal. we found the selection to be great but the service and food were lackluster. n nwe wanted to give this place a fair shot after hearing so many mixed reviews but it took several minutes before we had a staff member even acknowledge us. n nthis bottleshop could be a great hangout for group and friends a like but it's anything but.,"disappointment, disapproval, admiration","[INST] A customer left us a 2-star review: 'my friend and i went here in the late afternoon for a drink or two and a meal. we found the selection to be great but the service and food were lackluster. n nwe wanted to give this place a fair shot after hearing so many mixed reviews but it took several minutes before we had a staff member even acknowledge us. n nthis bottleshop could be a great hangout for group and friends a like but it's anything but.' The customer feels disappointment, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'my friend and i went here in the late afternoon for a drink or two and a meal. we found the selection to be great but the service and food were lackluster. n nwe wanted to give this place a fair shot after hearing so many mixed reviews but it took several minutes before we had a staff member even acknowledge us. n nthis bottleshop could be a great hangout for group and friends a like but it's anything but.' The customer feels disappointment, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on three key areas:

1. Improve Service Speed: Ensure that staff members are attentive and responsive to customers as soon as they enter the establishment. This can be achieved through regular staff training and setting service standards.

2. Enhance Food Quality: Focus on improving the quality of the food served, ensuring it meets the expectations of customers. This may involve working with a chef to refine recipes, or sourcing higher-quality ingredients.

3. Foster a Welcoming Atmosphere: Create a warm and inviting environment that encourages customers to feel comfortable and valued."
2,"The store is set up beautifully. You walk by & you can't help but stop in. Once inside, you realize all they have to sell is tees & bras & a few little trinkets. I was bummed that they didn't have more than what they did. The bras were all in itty bitty boobie sizes. I was hoping to buy some ultra sexy lingerie but was stunned that the store had none. They had one employee working & she was very friendly & helpful...not to mention Gorgeous... I think her name was Nikki. The prices are not competitive with the online gear at all. Everything in here is almost double what you'd pay online. They have an ultra sheek dressing room that's worth checking out though. :)","the store is set up beautifully. you walk by you can't help but stop in. once inside, you realize all they have to sell is tees bras a few little trinkets. i was bummed that they didn't have more than what they did. the bras were all in itty bitty boobie sizes. i was hoping to buy some ultra sexy lingerie but was stunned that the store had none. they had one employee working she was very friendly helpful...not to mention gorgeous... i think her name was nikki. the prices are not competitive with the online gear at all. everything in here is almost double what you'd pay online. they have an ultra sheek dressing room that's worth checking out though.","disappointment, admiration, surprise","[INST] A customer left us a 2-star review: 'the store is set up beautifully. you walk by you can't help but stop in. once inside, you realize all they have to sell is tees bras a few little trinkets. i was bummed that they didn't have more than what they did. the bras were all in itty bitty boobie sizes. i was hoping to buy some ultra sexy lingerie but was stunned that the store had none. they had one employee working she was very friendly helpful...not to mention gorgeous... i think her name was nikki. the prices are not competitive with the online gear at all. everything in here is almost double what you'd pay online. they have an ultra sheek dressing room that's worth checking out though.' The customer feels disappointment, admiration, surprise. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the store is set up beautifully. you walk by you can't help but stop in. once inside, you realize all they have to sell is tees bras a few little trinkets. i was bummed that they didn't have more than what they did. the bras were all in itty bitty boobie sizes. i was hoping to buy some ultra sexy lingerie but was stunned that the store had none. they had one employee working she was very friendly helpful...not to mention gorgeous... i think her name was nikki. the prices are not competitive with the online gear at all. everything in here is almost double what you'd pay online. they have an ultra sheek dressing room that's worth checking out though.' The customer feels disappointment, admiration, surprise. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Expand product range: Offer a wider variety of lingerie, including sizes for larger busts. This will cater to a broader customer base and meet the customer's expectation of finding ""ultra sexy lingerie.""

2. Competitive pricing: Research and adjust prices to be more competitive with online retailers. This will make your store a more attractive option for customers seeking lingerie.

3. Inventory management: Ensure that the inventory is accurately represented online, so customers can check product availability before visiting the store."
2,"So I finally went out and experienced this valley staple that so many recommended to me.  My thoughts are summed up by the two star yelp description; Meh, I've experienced better.  What am I missing here? This food is not very good.  I guess if you like big portion's I do not), then that would be a positive note for this restaurant.  \n\nMy companion and I ordered a few different menu items, including the Chile Relleno, a Chimichanga and beef taco.  Let us start with the beef taco.  The appearance actually looked good. Crispy taco shell with colorful lettuce, tomato and cheese all over and the beef was decently cooked.  Unfortunately, the bottom of the taco had broken apart from the amount of oil, which make it hard to eat, but not bad.  The chimichanga was huge and covered with what seemed like three different sauces, and way too much of all three.  The chimi itself was not crunchy and totally lacking in flavor, most of it went un eaten.  \n\nI left the Chile Relleno description till the end, because this was nothing short of funny.  I have had Chile Relleno around fifty times in my life, minimum.  Never, ever ever, have I seen a plate of Chile Relleno look like this. You need to picture a football sized shell of some white substance with a plate of melted cheese below it. Seriously, it was bizarre and complete disgusting, dish was left completely untouched.  I am unsure how the kitchen lets a dish leave looking like that, totally revolting.\n\nAnyways, I am on my lonesome on this review, based on the fact there was an hour wait tonight on a Sunday and you cannot even get into the parking lot.  Go figure. I will not be back.","so i finally went out and experienced this valley staple that so many recommended to me. my thoughts are summed up by the two star yelp description meh, i've experienced better. what am i missing here? this food is not very good. i guess if you like big portion's i do not , then that would be a positive note for this restaurant. n nmy companion and i ordered a few different menu items, including the chile relleno, a chimichanga and beef taco. let us start with the beef taco. the appearance actually looked good. crispy taco shell with colorful lettuce, tomato and cheese all over and the beef was decently cooked. unfortunately, the bottom of the taco had broken apart from the amount of oil, which make it hard to eat, but not bad. the chimichanga was huge and covered with what seemed like three different sauces, and way too much of all three. the chimi itself was not crunchy and totally lacking in flavor, most of it went un eaten. n ni left the chile relleno description till the end, because this was nothing short of funny. i have had chile relleno around fifty times in my life, minimum. never, ever ever, have i seen a plate of chile relleno look like this. you need to picture a football sized shell of some white substance with a plate of melted cheese below it. seriously, it was bizarre and complete disgusting, dish was left completely untouched. i am unsure how the kitchen lets a dish leave looking like that, totally revolting. n nanyways, i am on my lonesome on this review, based on the fact there was an hour wait tonight on a sunday and you cannot even get into the parking lot. go figure. i will not be back.","disappointment, confusion, disapproval","[INST] A customer left us a 2-star review: 'so i finally went out and experienced this valley staple that so many recommended to me. my thoughts are summed up by the two star yelp description meh, i've experienced better. what am i missing here? this food is not very good. i guess if you like big portion's i do not , then that would be a positive note for this restaurant. n nmy companion and i ordered a few different menu items, including the chile relleno, a chimichanga and beef taco. let us start with the beef taco. the appearance actually looked good. crispy taco shell with colorful lettuce, tomato and cheese all over and the beef was decently cooked. unfortunately, the bottom of the taco had broken apart from the amount of oil, which make it hard to eat, but not bad. the chimichanga was huge and covered with what seemed like three different sauces, and way too much of all three. the chimi itself was not crunchy and totally lacking in flavor, most of it went un eaten. n ni left the chile relleno description till the end, because this was nothing short of funny. i have had chile relleno around fifty times in my life, minimum. never, ever ever, have i seen a plate of chile relleno look like this. you need to picture a football sized shell of some white substance with a plate of melted cheese below it. seriously, it was bizarre and complete disgusting, dish was left completely untouched. i am unsure how the kitchen lets a dish leave looking like that, totally revolting. n nanyways, i am on my lonesome on this review, based on the fact there was an hour wait tonight on a sunday and you cannot even get into the parking lot. go figure. i will not be back.' The customer feels disappointment, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'so i finally went out and experienced this valley staple that so many recommended to me. my thoughts are summed up by the two star yelp description meh, i've experienced better. what am i missing here? this food is not very good. i guess if you like big portion's i do not , then that would be a positive note for this restaurant. n nmy companion and i ordered a few different menu items, including the chile relleno, a chimichanga and beef taco. let us start with the beef taco. the appearance actually looked good. crispy taco shell with colorful lettuce, tomato and cheese all over and the beef was decently cooked. unfortunately, the bottom of the taco had broken apart from the amount of oil, which make it hard to eat, but not bad. the chimichanga was huge and covered with what seemed like three different sauces, and way too much of all three. the chimi itself was not crunchy and totally lacking in flavor, most of it went un eaten. n ni left the chile relleno description till the end, because this was nothing short of funny. i have had chile relleno around fifty times in my life, minimum. never, ever ever, have i seen a plate of chile relleno look like this. you need to picture a football sized shell of some white substance with a plate of melted cheese below it. seriously, it was bizarre and complete disgusting, dish was left completely untouched. i am unsure how the kitchen lets a dish leave looking like that, totally revolting. n nanyways, i am on my lonesome on this review, based on the fact there was an hour wait tonight on a sunday and you cannot even get into the parking lot. go figure. i will not be back.' The customer feels disappointment, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on several key areas:

1. Food Quality: The customer mentions that the food lacked flavor, particularly in the chimichanga and chile relleno. We could consider improving our recipes, using higher quality ingredients, or adjusting cooking methods to enhance flavors.

2. Presentation: The customer found the chile relleno presentation unappealing and even disgusting. We could focus on improving the visual appeal of our dishes, ensuring they are well-arranged and aesthetically pleasing.

3. Oil Management: The customer noted that the beef taco was overly oily, making it difficult to eat."
2,"The noodles before the meal was good. Ordered from the Korean section, got a bowl of noodles floating in fishy, soupy cornstarch, no taste, but smelled fishy. BBQ ribs were soft, but seemed like bottled sauce was poured over the top right before serving. Very disappointed","the noodles before the meal was good. ordered from the korean section, got a bowl of noodles floating in fishy, soupy cornstarch, no taste, but smelled fishy. bbq ribs were soft, but seemed like bottled sauce was poured over the top right before serving. very disappointed","disappointment, neutral, annoyance","[INST] A customer left us a 2-star review: 'the noodles before the meal was good. ordered from the korean section, got a bowl of noodles floating in fishy, soupy cornstarch, no taste, but smelled fishy. bbq ribs were soft, but seemed like bottled sauce was poured over the top right before serving. very disappointed' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the noodles before the meal was good. ordered from the korean section, got a bowl of noodles floating in fishy, soupy cornstarch, no taste, but smelled fishy. bbq ribs were soft, but seemed like bottled sauce was poured over the top right before serving. very disappointed' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the poor quality of the meal and the fishy smell in the Korean noodles.
2. Offer a complimentary meal or a discount on their next visit to make up for the disappointing experience.
3. Investigate the issue with the Korean noodles to determine the cause and prevent it from happening again.
4. Ensure that the BBQ ribs are cooked in-house and not using bottled sauce.
5. Train staff on proper food preparation and presentation to ensure that meals are presented attractively and taste good.
6. Encourage feedback from customers to continuously improve our services."
2,"I really wanted to like this place because I have a soft spot for diners and dives (not so much drive ins). And this place has the traditional diner set up on the inside located in an area of town (the Melrose) that I'm really rooting for to turn into something truly special (it's already pretty cool). But, I just didn't like the food. I ordered the breakfast sandwich which was eggs, sausage and cheese on a croissant. The croissant was ehhh ok. The eggs/sausage/cheese was greasy and not very flavorful. It came with a side of potatoes which were also pretty m'eh. I'll give this one another shot at some point.","i really wanted to like this place because i have a soft spot for diners and dives not so much drive ins . and this place has the traditional diner set up on the inside located in an area of town the melrose that i'm really rooting for to turn into something truly special it's already pretty cool . but, i just didn't like the food. i ordered the breakfast sandwich which was eggs, sausage and cheese on a croissant. the croissant was ehhh ok. the eggs sausage cheese was greasy and not very flavorful. it came with a side of potatoes which were also pretty m'eh. i'll give this one another shot at some point.","disapproval, disappointment, annoyance","[INST] A customer left us a 2-star review: 'i really wanted to like this place because i have a soft spot for diners and dives not so much drive ins . and this place has the traditional diner set up on the inside located in an area of town the melrose that i'm really rooting for to turn into something truly special it's already pretty cool . but, i just didn't like the food. i ordered the breakfast sandwich which was eggs, sausage and cheese on a croissant. the croissant was ehhh ok. the eggs sausage cheese was greasy and not very flavorful. it came with a side of potatoes which were also pretty m'eh. i'll give this one another shot at some point.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i really wanted to like this place because i have a soft spot for diners and dives not so much drive ins . and this place has the traditional diner set up on the inside located in an area of town the melrose that i'm really rooting for to turn into something truly special it's already pretty cool . but, i just didn't like the food. i ordered the breakfast sandwich which was eggs, sausage and cheese on a croissant. the croissant was ehhh ok. the eggs sausage cheese was greasy and not very flavorful. it came with a side of potatoes which were also pretty m'eh. i'll give this one another shot at some point.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the quality and flavor of our food, particularly the breakfast sandwich. Here are some specific actions we can take:

1. Improve the quality of ingredients: Use fresher, higher-quality ingredients for our dishes, especially for the breakfast sandwich. This includes eggs, sausage, cheese, and croissants.

2. Reduce greasiness: Adjust cooking methods to minimize oil and grease in our dishes, especially the breakfast sandwich. This will make the food more appealing and easier to eat."
2,"The boss took us out to lunch for Administrative day at the Palms Restaurant.  I was really excited because I have never been before and always wanted to try their famous steaks.\n\nWe had a special business lunch menu. I chose the steak filets served with sauteed mushroom and onions, a side of Cesar Salad and New York Cheesecake.  \n\nFirst of all, I wasn't too joyful with the steak. The dark gravy sauce on the steaks lacked in flavor and I needed to add salt and pepper to my meat. I ordered mine medium and my steak was a little too warm on the cold side to eat. I don't know if it was because I was sitting under one of the hundreds of fans blowing into the tables, however it was pretty damn cold in there. \n\nThe salad dressing was kind of distasteful and the lettuce was a little welted.  The only thing that I really enjoyed and loved was my NY Cheesecake in which I am not even a fan of dessert but this cheesecake was really good served with homemade whip cream.  \n\nThe steaks that I have grilled at home was way better than that, so \nI don't think I will be coming back again.","the boss took us out to lunch for administrative day at the palms restaurant. i was really excited because i have never been before and always wanted to try their famous steaks. n nwe had a special business lunch menu. i chose the steak filets served with sauteed mushroom and onions, a side of cesar salad and new york cheesecake. n nfirst of all, i wasn't too joyful with the steak. the dark gravy sauce on the steaks lacked in flavor and i needed to add salt and pepper to my meat. i ordered mine medium and my steak was a little too warm on the cold side to eat. i don't know if it was because i was sitting under one of the hundreds of fans blowing into the tables, however it was pretty damn cold in there. n nthe salad dressing was kind of distasteful and the lettuce was a little welted. the only thing that i really enjoyed and loved was my ny cheesecake in which i am not even a fan of dessert but this cheesecake was really good served with homemade whip cream. n nthe steaks that i have grilled at home was way better than that, so ni don't think i will be coming back again.","excitement, neutral, curiosity","[INST] A customer left us a 2-star review: 'the boss took us out to lunch for administrative day at the palms restaurant. i was really excited because i have never been before and always wanted to try their famous steaks. n nwe had a special business lunch menu. i chose the steak filets served with sauteed mushroom and onions, a side of cesar salad and new york cheesecake. n nfirst of all, i wasn't too joyful with the steak. the dark gravy sauce on the steaks lacked in flavor and i needed to add salt and pepper to my meat. i ordered mine medium and my steak was a little too warm on the cold side to eat. i don't know if it was because i was sitting under one of the hundreds of fans blowing into the tables, however it was pretty damn cold in there. n nthe salad dressing was kind of distasteful and the lettuce was a little welted. the only thing that i really enjoyed and loved was my ny cheesecake in which i am not even a fan of dessert but this cheesecake was really good served with homemade whip cream. n nthe steaks that i have grilled at home was way better than that, so ni don't think i will be coming back again.' The customer feels excitement, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the boss took us out to lunch for administrative day at the palms restaurant. i was really excited because i have never been before and always wanted to try their famous steaks. n nwe had a special business lunch menu. i chose the steak filets served with sauteed mushroom and onions, a side of cesar salad and new york cheesecake. n nfirst of all, i wasn't too joyful with the steak. the dark gravy sauce on the steaks lacked in flavor and i needed to add salt and pepper to my meat. i ordered mine medium and my steak was a little too warm on the cold side to eat. i don't know if it was because i was sitting under one of the hundreds of fans blowing into the tables, however it was pretty damn cold in there. n nthe salad dressing was kind of distasteful and the lettuce was a little welted. the only thing that i really enjoyed and loved was my ny cheesecake in which i am not even a fan of dessert but this cheesecake was really good served with homemade whip cream. n nthe steaks that i have grilled at home was way better than that, so ni don't think i will be coming back again.' The customer feels excitement, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance the flavor of the steak sauce: The customer felt that the sauce lacked flavor and needed to add salt and pepper. We could consider adjusting the recipe or sourcing higher-quality ingredients.

2. Ensure consistent cooking: The customer's steak was too warm on the cold side. To address this, we can ensure that our kitchen staff is properly trained in cooking techniques and that they are using accurate cooking temperatures.

3. Improve the dining environment: The customer mentioned that it was cold in the restaurant, which may have affected their overall experience."
2,"On the positive side, the food was good and our waiter was very good. However, the food and wine was way overpriced. I noticed a few bottles that I am familiar with that were twice as much as other restaurants. While the food was good, it was a $35 steak, not a $55 steak. One other thing to mention is the ambiance. I marveled at the decorations and fixtures as they are going after an upscale cafeteria. -Strange. The floor, walls, and ceilings are obviously meant to reflect sound and not absorb  it. It was a loud scene even though it was not full. I would only go back again if I was staying at the Palms, did not want to go far, I did not want to talk to or hear the people I was with, and the meal was comped.","on the positive side, the food was good and our waiter was very good. however, the food and wine was way overpriced. i noticed a few bottles that i am familiar with that were twice as much as other restaurants. while the food was good, it was a 35 steak, not a 55 steak. one other thing to mention is the ambiance. i marveled at the decorations and fixtures as they are going after an upscale cafeteria. strange. the floor, walls, and ceilings are obviously meant to reflect sound and not absorb it. it was a loud scene even though it was not full. i would only go back again if i was staying at the palms, did not want to go far, i did not want to talk to or hear the people i was with, and the meal was comped.","admiration, realization, approval","[INST] A customer left us a 2-star review: 'on the positive side, the food was good and our waiter was very good. however, the food and wine was way overpriced. i noticed a few bottles that i am familiar with that were twice as much as other restaurants. while the food was good, it was a 35 steak, not a 55 steak. one other thing to mention is the ambiance. i marveled at the decorations and fixtures as they are going after an upscale cafeteria. strange. the floor, walls, and ceilings are obviously meant to reflect sound and not absorb it. it was a loud scene even though it was not full. i would only go back again if i was staying at the palms, did not want to go far, i did not want to talk to or hear the people i was with, and the meal was comped.' The customer feels admiration, realization, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'on the positive side, the food was good and our waiter was very good. however, the food and wine was way overpriced. i noticed a few bottles that i am familiar with that were twice as much as other restaurants. while the food was good, it was a 35 steak, not a 55 steak. one other thing to mention is the ambiance. i marveled at the decorations and fixtures as they are going after an upscale cafeteria. strange. the floor, walls, and ceilings are obviously meant to reflect sound and not absorb it. it was a loud scene even though it was not full. i would only go back again if i was staying at the palms, did not want to go far, i did not want to talk to or hear the people i was with, and the meal was comped.' The customer feels admiration, realization, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Pricing: Review the pricing of your food and wine offerings to ensure they are competitive with other restaurants in the area. Consider offering specials or discounts to attract customers.

2. Ambiance: Improve the acoustics in the dining area to reduce noise levels and create a more comfortable and intimate dining experience. Consider adding sound-absorbing materials to the walls, floors, and ceilings.

3. Decor: Revisit the decor and design of the dining area to create a more upscale and inviting atmosphere."
2,"The food was below the standard I expect for a mom & pop breakfast joint. I had steak and eggs. Although the steak was tender, it was poorly seasoned - even A1 didn't make it tasty. The eggs were bland as hell and don't get me started on the \""ranch\"" potatoes. If I go to a mom & pop for breakfast I want real potatoes not frozen packaged potato squares. They were simply dismal. The waitress was nice though.","the food was below the standard i expect for a mom pop breakfast joint. i had steak and eggs. although the steak was tender, it was poorly seasoned even a1 didn't make it tasty. the eggs were bland as hell and don't get me started on the ranch potatoes. if i go to a mom pop for breakfast i want real potatoes not frozen packaged potato squares. they were simply dismal. the waitress was nice though.","annoyance, disappointment, neutral","[INST] A customer left us a 2-star review: 'the food was below the standard i expect for a mom pop breakfast joint. i had steak and eggs. although the steak was tender, it was poorly seasoned even a1 didn't make it tasty. the eggs were bland as hell and don't get me started on the ranch potatoes. if i go to a mom pop for breakfast i want real potatoes not frozen packaged potato squares. they were simply dismal. the waitress was nice though.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the food was below the standard i expect for a mom pop breakfast joint. i had steak and eggs. although the steak was tender, it was poorly seasoned even a1 didn't make it tasty. the eggs were bland as hell and don't get me started on the ranch potatoes. if i go to a mom pop for breakfast i want real potatoes not frozen packaged potato squares. they were simply dismal. the waitress was nice though.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance seasoning of dishes, particularly the steak and eggs, to meet the customer's expectations.
2. Offer real, freshly prepared potatoes instead of frozen packaged potato squares for the ranch potatoes.
3. Ensure consistency in the quality of food, particularly in terms of taste and presentation.
4. Provide clear communication about the ingredients and preparation methods of dishes, so customers can make informed choices.
5. Train staff to offer suggestions and recommendations based on the customer's preferences and dietary restrictions."
2,"Went to Raising Canes today. First I have to say the place was clean and the staff was nice. I had  the Box which consisted of 4 chicken fingers, fries, coleslaw ,toast and drink. The chicken was hot and not too greasy and seemed pretty fresh, but bland bland and more bland !! The sauce was okay but no real spice or flavor, need more choices in sauces, fries soggy not fresh, frozen and not cooked well, coleslaw out of a box not fresh. In my opinion it was very expensive for the quality of food. Won't be back.","went to raising canes today. first i have to say the place was clean and the staff was nice. i had the box which consisted of 4 chicken fingers, fries, coleslaw ,toast and drink. the chicken was hot and not too greasy and seemed pretty fresh, but bland bland and more bland !! the sauce was okay but no real spice or flavor, need more choices in sauces, fries soggy not fresh, frozen and not cooked well, coleslaw out of a box not fresh. in my opinion it was very expensive for the quality of food. won't be back.","neutral, approval, disapproval","[INST] A customer left us a 2-star review: 'went to raising canes today. first i have to say the place was clean and the staff was nice. i had the box which consisted of 4 chicken fingers, fries, coleslaw ,toast and drink. the chicken was hot and not too greasy and seemed pretty fresh, but bland bland and more bland !! the sauce was okay but no real spice or flavor, need more choices in sauces, fries soggy not fresh, frozen and not cooked well, coleslaw out of a box not fresh. in my opinion it was very expensive for the quality of food. won't be back.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'went to raising canes today. first i have to say the place was clean and the staff was nice. i had the box which consisted of 4 chicken fingers, fries, coleslaw ,toast and drink. the chicken was hot and not too greasy and seemed pretty fresh, but bland bland and more bland !! the sauce was okay but no real spice or flavor, need more choices in sauces, fries soggy not fresh, frozen and not cooked well, coleslaw out of a box not fresh. in my opinion it was very expensive for the quality of food. won't be back.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Raising Canes, consider the following suggestions:

1. Enhance the flavor of the chicken fingers by adjusting the seasoning or marinade.
2. Offer a wider variety of sauces to cater to different taste preferences.
3. Improve the quality and freshness of the fries by using fresh ingredients and adjusting the cooking process.
4. Make the coleslaw in-house instead of using pre-made mixes.
5. Consider adjusting the pricing to better reflect the quality of the food offered.
6. Train staff to provide excellent customer service and engage with customers to understand their preferences and feedback."
2,I was really looking forward to getting pizza from here as I've had it before and it was good.  So after looking at the menu I decided on a pie with two toppings sun-dried tomato's and hatch green chili's.  I ordered around 730pm and figured about a 30-40 minute wait.  At 840pm still had no pizza so I called and asked what the issue was.  Just then the driver called and asked for directions to my house.  I got the pie close to 9pm and the Pepsi was not really cold and the pie was far from hot.  So based on this experience a two star review because the pizza was good but for bad delivery and high cost for the poor service.,i was really looking forward to getting pizza from here as i've had it before and it was good. so after looking at the menu i decided on a pie with two toppings sun dried tomato's and hatch green chili's. i ordered around 730pm and figured about a 30 40 minute wait. at 840pm still had no pizza so i called and asked what the issue was. just then the driver called and asked for directions to my house. i got the pie close to 9pm and the pepsi was not really cold and the pie was far from hot. so based on this experience a two star review because the pizza was good but for bad delivery and high cost for the poor service.,"admiration, joy, approval","[INST] A customer left us a 2-star review: 'i was really looking forward to getting pizza from here as i've had it before and it was good. so after looking at the menu i decided on a pie with two toppings sun dried tomato's and hatch green chili's. i ordered around 730pm and figured about a 30 40 minute wait. at 840pm still had no pizza so i called and asked what the issue was. just then the driver called and asked for directions to my house. i got the pie close to 9pm and the pepsi was not really cold and the pie was far from hot. so based on this experience a two star review because the pizza was good but for bad delivery and high cost for the poor service.' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i was really looking forward to getting pizza from here as i've had it before and it was good. so after looking at the menu i decided on a pie with two toppings sun dried tomato's and hatch green chili's. i ordered around 730pm and figured about a 30 40 minute wait. at 840pm still had no pizza so i called and asked what the issue was. just then the driver called and asked for directions to my house. i got the pie close to 9pm and the pepsi was not really cold and the pie was far from hot. so based on this experience a two star review because the pizza was good but for bad delivery and high cost for the poor service.' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Timeliness: Ensure pizzas are delivered in a timely manner. Aim for delivery within 30-40 minutes of the order, as stated in the review.

2. Communication: Improve communication with customers about the status of their orders. Keep them updated on the preparation and delivery process.

3. Quality of food: Maintain the quality of the pizza, particularly the temperature and freshness of the toppings and drinks.

4. Driver efficiency: Ensure drivers are aware of their delivery routes and have clear instructions for finding customers' homes."
2,"Free soda beverages which is nice, but that was the only real positive I experienced here.  Was incredibly smokey inside (even for a casino) and coming home doused in smoke wasn't too pleasant.  \n\nAnother minor annoyance was upon sighing up for the awards program, which we were generously given $10 of free slot play, were only to be used on certain crown-marked slot machines.  These machines were few and far between and usually were being utilized by people who didn't appear to be stepping any time soon. \n\nOverall, probably my least favorite casino Ive visited in the Phoenix-area.  I wont sat I wont ever go back, but I wont be making the trip out there any time soon.","free soda beverages which is nice, but that was the only real positive i experienced here. was incredibly smokey inside even for a casino and coming home doused in smoke wasn't too pleasant. n nanother minor annoyance was upon sighing up for the awards program, which we were generously given 10 of free slot play, were only to be used on certain crown marked slot machines. these machines were few and far between and usually were being utilized by people who didn't appear to be stepping any time soon. n noverall, probably my least favorite casino ive visited in the phoenix area. i wont sat i wont ever go back, but i wont be making the trip out there any time soon.","annoyance, disapproval, disappointment","[INST] A customer left us a 2-star review: 'free soda beverages which is nice, but that was the only real positive i experienced here. was incredibly smokey inside even for a casino and coming home doused in smoke wasn't too pleasant. n nanother minor annoyance was upon sighing up for the awards program, which we were generously given 10 of free slot play, were only to be used on certain crown marked slot machines. these machines were few and far between and usually were being utilized by people who didn't appear to be stepping any time soon. n noverall, probably my least favorite casino ive visited in the phoenix area. i wont sat i wont ever go back, but i wont be making the trip out there any time soon.' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'free soda beverages which is nice, but that was the only real positive i experienced here. was incredibly smokey inside even for a casino and coming home doused in smoke wasn't too pleasant. n nanother minor annoyance was upon sighing up for the awards program, which we were generously given 10 of free slot play, were only to be used on certain crown marked slot machines. these machines were few and far between and usually were being utilized by people who didn't appear to be stepping any time soon. n noverall, probably my least favorite casino ive visited in the phoenix area. i wont sat i wont ever go back, but i wont be making the trip out there any time soon.' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following issues:

1. Smoke Management: Improve ventilation and air filtration systems to reduce smoke inside the casino, ensuring a more comfortable environment for all guests.

2. Signage and Availability of Slot Machines: Clearly mark and increase the number of slot machines that can be used with the free slot play rewards, and ensure their availability for guests.

3. Awards Program Usability: Simplify the awards program and make it more user-friendly, with clear instructions on how to use the free slot play rewards and where they can be used."
2,"This update is for breakfast only............  I have had breakfast here many times over the years and it has been great AND a good value.   I admit to only ordering eggs and omelets though.  I also haven't been to breakfast here for at least 6 months.\n\nThis AM i woke up and wanted french toast.   I knew that Davio's had french toast so it was the only place i wanted to go.  We were the first to be in the restaurant at 8:15 on Sunday AM.  The waitress was friendly and prompt, bringing water and taking our order w/i 5 minutes.  I couldn't wait.\n\nOur food arrived 15-20 minutes later.   The egg dish was fine.  The french toast was horrible.   The 2 pieces were very cool (temp)  with a chunk of icy butter on top.  I could neither melt or smash the butter....the toast  was no help.   I pushed the butter aside and poured on syrup.  \n\nThe cold toast was dry and chewy.  I looked to see if there was any egg on it...the only way I could tell was by the ever so slight cinnamon taste.  Couldn't see anything nor taste any egg.   Fortunately I order 50 cents worth of walnuts to eat.   I did not eat 75% of the toast.\n\nWaitress asked if I wanted anew one.  I declined because it took so long to get this one!\n\nI don't know if I will return for breakfast..............","this update is for breakfast only............ i have had breakfast here many times over the years and it has been great and a good value. i admit to only ordering eggs and omelets though. i also haven't been to breakfast here for at least 6 months. n nthis am i woke up and wanted french toast. i knew that davio's had french toast so it was the only place i wanted to go. we were the first to be in the restaurant at 8 15 on sunday am. the waitress was friendly and prompt, bringing water and taking our order w i 5 minutes. i couldn't wait. n nour food arrived 15 20 minutes later. the egg dish was fine. the french toast was horrible. the 2 pieces were very cool temp with a chunk of icy butter on top. i could neither melt or smash the butter....the toast was no help. i pushed the butter aside and poured on syrup. n nthe cold toast was dry and chewy. i looked to see if there was any egg on it...the only way i could tell was by the ever so slight cinnamon taste. couldn't see anything nor taste any egg. fortunately i order 50 cents worth of walnuts to eat. i did not eat 75 of the toast. n nwaitress asked if i wanted anew one. i declined because it took so long to get this one! n ni don't know if i will return for breakfast..............","admiration, excitement, neutral","[INST] A customer left us a 2-star review: 'this update is for breakfast only............ i have had breakfast here many times over the years and it has been great and a good value. i admit to only ordering eggs and omelets though. i also haven't been to breakfast here for at least 6 months. n nthis am i woke up and wanted french toast. i knew that davio's had french toast so it was the only place i wanted to go. we were the first to be in the restaurant at 8 15 on sunday am. the waitress was friendly and prompt, bringing water and taking our order w i 5 minutes. i couldn't wait. n nour food arrived 15 20 minutes later. the egg dish was fine. the french toast was horrible. the 2 pieces were very cool temp with a chunk of icy butter on top. i could neither melt or smash the butter....the toast was no help. i pushed the butter aside and poured on syrup. n nthe cold toast was dry and chewy. i looked to see if there was any egg on it...the only way i could tell was by the ever so slight cinnamon taste. couldn't see anything nor taste any egg. fortunately i order 50 cents worth of walnuts to eat. i did not eat 75 of the toast. n nwaitress asked if i wanted anew one. i declined because it took so long to get this one! n ni don't know if i will return for breakfast..............' The customer feels admiration, excitement, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this update is for breakfast only............ i have had breakfast here many times over the years and it has been great and a good value. i admit to only ordering eggs and omelets though. i also haven't been to breakfast here for at least 6 months. n nthis am i woke up and wanted french toast. i knew that davio's had french toast so it was the only place i wanted to go. we were the first to be in the restaurant at 8 15 on sunday am. the waitress was friendly and prompt, bringing water and taking our order w i 5 minutes. i couldn't wait. n nour food arrived 15 20 minutes later. the egg dish was fine. the french toast was horrible. the 2 pieces were very cool temp with a chunk of icy butter on top. i could neither melt or smash the butter....the toast was no help. i pushed the butter aside and poured on syrup. n nthe cold toast was dry and chewy. i looked to see if there was any egg on it...the only way i could tell was by the ever so slight cinnamon taste. couldn't see anything nor taste any egg. fortunately i order 50 cents worth of walnuts to eat. i did not eat 75 of the toast. n nwaitress asked if i wanted anew one. i declined because it took so long to get this one! n ni don't know if i will return for breakfast..............' The customer feels admiration, excitement, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Menu Clarity: Ensure that the menu clearly indicates which items are available for breakfast, lunch, and dinner. This will help prevent confusion about the availability of certain dishes.

2. Consistency in Quality: Improve the quality of the French toast, ensuring it is consistently warm and well-prepared. This includes proper handling of butter to prevent it from being icy.

3. Timeliness: Reduce the wait time for food delivery, especially for customers who order dishes that may take longer to prepare."
2,"This place is simply okay.  It's usually busy, especially for breakfast on the weekends, but I believe that is because there is a lack of options in town.  Nothing here is awful, but it's just not that good either.  Meh.","this place is simply okay. it's usually busy, especially for breakfast on the weekends, but i believe that is because there is a lack of options in town. nothing here is awful, but it's just not that good either. meh.","annoyance, disgust, disapproval","[INST] A customer left us a 2-star review: 'this place is simply okay. it's usually busy, especially for breakfast on the weekends, but i believe that is because there is a lack of options in town. nothing here is awful, but it's just not that good either. meh.' The customer feels annoyance, disgust, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this place is simply okay. it's usually busy, especially for breakfast on the weekends, but i believe that is because there is a lack of options in town. nothing here is awful, but it's just not that good either. meh.' The customer feels annoyance, disgust, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, consider the following steps:

1. Acknowledge their feedback: Respond to the review, thanking them for their feedback and expressing your appreciation for their patronage.

2. Address specific issues: Address the points made in the review, such as the lack of options and the quality of the food. Consider offering new menu items or improving the variety of options available.

3. Improve service: Train staff to provide friendly, attentive, and efficient service, especially during busy periods like weekends."
2,"It was my first time at TAO beach and I must admit, I was VERY disappointed! The music that they played wasn't as hyped up as it was supposed to be, it smelled like poo the whole entire time, and there weren't a lot of good looking people around! A lot of people there looked like hot messes; it's definitely something you see straight out of Jersey Shore! Plus, the pool is so small; I am a tiny girl and even I had a hard time trying to squeeze in!\n\nHowever, regardless of TAO beach, what I can tell you fellow Yelpers is to check pool/tanning area outside TAO. People out there are much more friendly, compared to TAO beach, and plus it's more classier! If you are the type that wished that they were a part of the TAO beach party because of the loud hype, you can certainly still party out in the pool area if you are tipsy because it's VEGAS.","it was my first time at tao beach and i must admit, i was very disappointed! the music that they played wasn't as hyped up as it was supposed to be, it smelled like poo the whole entire time, and there weren't a lot of good looking people around! a lot of people there looked like hot messes it's definitely something you see straight out of jersey shore! plus, the pool is so small i am a tiny girl and even i had a hard time trying to squeeze in! n nhowever, regardless of tao beach, what i can tell you fellow yelpers is to check pool tanning area outside tao. people out there are much more friendly, compared to tao beach, and plus it's more classier! if you are the type that wished that they were a part of the tao beach party because of the loud hype, you can certainly still party out in the pool area if you are tipsy because it's vegas.","disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'it was my first time at tao beach and i must admit, i was very disappointed! the music that they played wasn't as hyped up as it was supposed to be, it smelled like poo the whole entire time, and there weren't a lot of good looking people around! a lot of people there looked like hot messes it's definitely something you see straight out of jersey shore! plus, the pool is so small i am a tiny girl and even i had a hard time trying to squeeze in! n nhowever, regardless of tao beach, what i can tell you fellow yelpers is to check pool tanning area outside tao. people out there are much more friendly, compared to tao beach, and plus it's more classier! if you are the type that wished that they were a part of the tao beach party because of the loud hype, you can certainly still party out in the pool area if you are tipsy because it's vegas.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'it was my first time at tao beach and i must admit, i was very disappointed! the music that they played wasn't as hyped up as it was supposed to be, it smelled like poo the whole entire time, and there weren't a lot of good looking people around! a lot of people there looked like hot messes it's definitely something you see straight out of jersey shore! plus, the pool is so small i am a tiny girl and even i had a hard time trying to squeeze in! n nhowever, regardless of tao beach, what i can tell you fellow yelpers is to check pool tanning area outside tao. people out there are much more friendly, compared to tao beach, and plus it's more classier! if you are the type that wished that they were a part of the tao beach party because of the loud hype, you can certainly still party out in the pool area if you are tipsy because it's vegas.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Tao Beach, consider the following steps:

1. Enhance the music selection to better meet customer expectations for a ""hyped up"" atmosphere.
2. Address any potential odor issues promptly to ensure a pleasant environment for all guests.
3. Increase the number of attractive individuals working or visiting the beach to improve the overall aesthetic.
4. Expand the pool size to accommodate a wider range of guests, especially smaller individuals who may find it difficult to squeeze in.
5. Encourage friendliness and professionalism among staff members to create a more welcoming atmosphere."
2,"I have wanted to go to the Rao's in NYC for about twenty years.... So I tried the Vegas location and all I have to say is, Wow what mediocre food you have !! I started off with a salad that was fresh and delicious 5 stars.... Then my spaghetti bolognese came and it was sooooo bland way to much basil.... Like wtf are you thinking amount of basil. I  had to cover the entire thing is cheese just to get it down. PS they gave me boxed spaghetti for over $30 a plate I should be getting home made pasta. I tried the meatballs as well ...... They where ok, maybe if i grew up in ohio I might think this was a good meatball..... The only thing they had going was clearly thy had spent some time in sauce so they where tender. I have to say take your money and go to Lavo much better italian food.","i have wanted to go to the rao's in nyc for about twenty years.... so i tried the vegas location and all i have to say is, wow what mediocre food you have !! i started off with a salad that was fresh and delicious 5 stars.... then my spaghetti bolognese came and it was sooooo bland way to much basil.... like wtf are you thinking amount of basil. i had to cover the entire thing is cheese just to get it down. ps they gave me boxed spaghetti for over 30 a plate i should be getting home made pasta. i tried the meatballs as well ...... they where ok, maybe if i grew up in ohio i might think this was a good meatball..... the only thing they had going was clearly thy had spent some time in sauce so they where tender. i have to say take your money and go to lavo much better italian food.","disappointment, annoyance, admiration","[INST] A customer left us a 2-star review: 'i have wanted to go to the rao's in nyc for about twenty years.... so i tried the vegas location and all i have to say is, wow what mediocre food you have !! i started off with a salad that was fresh and delicious 5 stars.... then my spaghetti bolognese came and it was sooooo bland way to much basil.... like wtf are you thinking amount of basil. i had to cover the entire thing is cheese just to get it down. ps they gave me boxed spaghetti for over 30 a plate i should be getting home made pasta. i tried the meatballs as well ...... they where ok, maybe if i grew up in ohio i might think this was a good meatball..... the only thing they had going was clearly thy had spent some time in sauce so they where tender. i have to say take your money and go to lavo much better italian food.' The customer feels disappointment, annoyance, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i have wanted to go to the rao's in nyc for about twenty years.... so i tried the vegas location and all i have to say is, wow what mediocre food you have !! i started off with a salad that was fresh and delicious 5 stars.... then my spaghetti bolognese came and it was sooooo bland way to much basil.... like wtf are you thinking amount of basil. i had to cover the entire thing is cheese just to get it down. ps they gave me boxed spaghetti for over 30 a plate i should be getting home made pasta. i tried the meatballs as well ...... they where ok, maybe if i grew up in ohio i might think this was a good meatball..... the only thing they had going was clearly thy had spent some time in sauce so they where tender. i have to say take your money and go to lavo much better italian food.' The customer feels disappointment, annoyance, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Rao's Vegas location, consider the following steps:

1. Address the basil issue: Adjust the recipe for spaghetti bolognese to reduce the amount of basil used, ensuring a more balanced flavor.

2. Upgrade the pasta: Offer homemade pasta instead of boxed pasta for the main dishes, especially at higher price points.

3. Enhance the meatballs: Improve the meatball recipe to cater to a wider audience, focusing on a more refined flavor profile that goes beyond regional preferences."
2,I've been to this restaurant a few times now the first time was a good experience fast sitting no wait for drinks and not a long wait for food. The second time not so good I went on 4th. of July and it wasn't busy at all maybe 5 or 6 tables with people and 4 waitresses. So services should of been fast so you would think. We order our sons food first being 4 he has a small attention span when it comes to restaurants and places a like. After we order him eggs and toast we were told the waitress would come back in a few to get my wife and I's order. Well a few minutes turned in to 15 -20 minutes. After all that wait time a completely different waitresses took our order because the first one didn't seem to enthused to be a work. Granted it was the 4th of July but it was the afternoon. I order the chicken parm sub was way over salted just not good was ok though. If I was you I would skip this and head somewhere else. Granted the food is good but service not so good.,i've been to this restaurant a few times now the first time was a good experience fast sitting no wait for drinks and not a long wait for food. the second time not so good i went on 4th. of july and it wasn't busy at all maybe 5 or 6 tables with people and 4 waitresses. so services should of been fast so you would think. we order our sons food first being 4 he has a small attention span when it comes to restaurants and places a like. after we order him eggs and toast we were told the waitress would come back in a few to get my wife and i's order. well a few minutes turned in to 15 20 minutes. after all that wait time a completely different waitresses took our order because the first one didn't seem to enthused to be a work. granted it was the 4th of july but it was the afternoon. i order the chicken parm sub was way over salted just not good was ok though. if i was you i would skip this and head somewhere else. granted the food is good but service not so good.,"disappointment, neutral, admiration","[INST] A customer left us a 2-star review: 'i've been to this restaurant a few times now the first time was a good experience fast sitting no wait for drinks and not a long wait for food. the second time not so good i went on 4th. of july and it wasn't busy at all maybe 5 or 6 tables with people and 4 waitresses. so services should of been fast so you would think. we order our sons food first being 4 he has a small attention span when it comes to restaurants and places a like. after we order him eggs and toast we were told the waitress would come back in a few to get my wife and i's order. well a few minutes turned in to 15 20 minutes. after all that wait time a completely different waitresses took our order because the first one didn't seem to enthused to be a work. granted it was the 4th of july but it was the afternoon. i order the chicken parm sub was way over salted just not good was ok though. if i was you i would skip this and head somewhere else. granted the food is good but service not so good.' The customer feels disappointment, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i've been to this restaurant a few times now the first time was a good experience fast sitting no wait for drinks and not a long wait for food. the second time not so good i went on 4th. of july and it wasn't busy at all maybe 5 or 6 tables with people and 4 waitresses. so services should of been fast so you would think. we order our sons food first being 4 he has a small attention span when it comes to restaurants and places a like. after we order him eggs and toast we were told the waitress would come back in a few to get my wife and i's order. well a few minutes turned in to 15 20 minutes. after all that wait time a completely different waitresses took our order because the first one didn't seem to enthused to be a work. granted it was the 4th of july but it was the afternoon. i order the chicken parm sub was way over salted just not good was ok though. if i was you i would skip this and head somewhere else. granted the food is good but service not so good.' The customer feels disappointment, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistent service: Ensure that all waitstaff are attentive and responsive to customer needs, especially during busy periods.

2. Timely service: Reduce wait times for food orders, especially for customers with children who have short attention spans.

3. Communication: Improve communication between waitstaff, ensuring that orders are correctly taken and delivered to the kitchen.

4. Food preparation: Address the issue of over-salting dishes, ensuring that food is seasoned appropriately to meet customer preferences."
2,"I just spent a few minutes wiping away the polish under my nails after getting my nails done  This place is just below average. My nail technician was not too friendly. After saying I wanted a polish change, she asked if I wanted a pedicure. Ummm, no thanks. Then while doing my nails, she asked if I wanted my eyebrows done. Ummm, no thanks. Guess that's par for the course. Overall, this place wasn't great. Nothing great, nothing too bad. Just a little sloppy.","i just spent a few minutes wiping away the polish under my nails after getting my nails done this place is just below average. my nail technician was not too friendly. after saying i wanted a polish change, she asked if i wanted a pedicure. ummm, no thanks. then while doing my nails, she asked if i wanted my eyebrows done. ummm, no thanks. guess that's par for the course. overall, this place wasn't great. nothing great, nothing too bad. just a little sloppy.","disappointment, disapproval, annoyance","[INST] A customer left us a 2-star review: 'i just spent a few minutes wiping away the polish under my nails after getting my nails done this place is just below average. my nail technician was not too friendly. after saying i wanted a polish change, she asked if i wanted a pedicure. ummm, no thanks. then while doing my nails, she asked if i wanted my eyebrows done. ummm, no thanks. guess that's par for the course. overall, this place wasn't great. nothing great, nothing too bad. just a little sloppy.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i just spent a few minutes wiping away the polish under my nails after getting my nails done this place is just below average. my nail technician was not too friendly. after saying i wanted a polish change, she asked if i wanted a pedicure. ummm, no thanks. then while doing my nails, she asked if i wanted my eyebrows done. ummm, no thanks. guess that's par for the course. overall, this place wasn't great. nothing great, nothing too bad. just a little sloppy.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Training for staff: Ensure our nail technicians are well-versed in the services they offer and understand the importance of asking relevant questions to meet the customer's needs.

2. Attentiveness: Improve staff's attentiveness and friendliness towards customers. A warm and welcoming demeanor can greatly enhance the overall experience.

3. Communication: Enhance communication skills to avoid misunderstandings or confusion. This includes actively listening to the customer's requests and providing clear explanations of the services offered."
2,"Kazu... AH! Where do I start. I was EPICALLY disappointed. Maybe I was expecting a lot. Maybe that's why. \n\nFirst things first. Service was bad. We were just starting with our appetizers and they had already brought our mains. We felt as if we were being kicked out, even though there wasn't even a line at the door. The beef carpaccio was very good and tasty, the ingredients in everything were all fresh, but the Shrimp burger was basically a shrimp patty with A LOT of mayo. Nothing spectacular really. And the salmon tuna sashimi bowl was such a waste of great fish. Such tasty pices of heaven mixed with lettuce and other crudities. Hardly any dressing. Needless to say, it wasn't spectacular either. Add to that a crowded tiny hole, a not so welcoming atmosphere, and a relatively high bill. \nAll in all, has INCREDIBLE unexplored potential --  Don't go there expecting a feast - the place is definitely OVERRATED.","kazu... ah! where do i start. i was epically disappointed. maybe i was expecting a lot. maybe that's why. n nfirst things first. service was bad. we were just starting with our appetizers and they had already brought our mains. we felt as if we were being kicked out, even though there wasn't even a line at the door. the beef carpaccio was very good and tasty, the ingredients in everything were all fresh, but the shrimp burger was basically a shrimp patty with a lot of mayo. nothing spectacular really. and the salmon tuna sashimi bowl was such a waste of great fish. such tasty pices of heaven mixed with lettuce and other crudities. hardly any dressing. needless to say, it wasn't spectacular either. add to that a crowded tiny hole, a not so welcoming atmosphere, and a relatively high bill. nall in all, has incredible unexplored potential don't go there expecting a feast the place is definitely overrated.","disappointment, disapproval, annoyance","[INST] A customer left us a 2-star review: 'kazu... ah! where do i start. i was epically disappointed. maybe i was expecting a lot. maybe that's why. n nfirst things first. service was bad. we were just starting with our appetizers and they had already brought our mains. we felt as if we were being kicked out, even though there wasn't even a line at the door. the beef carpaccio was very good and tasty, the ingredients in everything were all fresh, but the shrimp burger was basically a shrimp patty with a lot of mayo. nothing spectacular really. and the salmon tuna sashimi bowl was such a waste of great fish. such tasty pices of heaven mixed with lettuce and other crudities. hardly any dressing. needless to say, it wasn't spectacular either. add to that a crowded tiny hole, a not so welcoming atmosphere, and a relatively high bill. nall in all, has incredible unexplored potential don't go there expecting a feast the place is definitely overrated.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'kazu... ah! where do i start. i was epically disappointed. maybe i was expecting a lot. maybe that's why. n nfirst things first. service was bad. we were just starting with our appetizers and they had already brought our mains. we felt as if we were being kicked out, even though there wasn't even a line at the door. the beef carpaccio was very good and tasty, the ingredients in everything were all fresh, but the shrimp burger was basically a shrimp patty with a lot of mayo. nothing spectacular really. and the salmon tuna sashimi bowl was such a waste of great fish. such tasty pices of heaven mixed with lettuce and other crudities. hardly any dressing. needless to say, it wasn't spectacular either. add to that a crowded tiny hole, a not so welcoming atmosphere, and a relatively high bill. nall in all, has incredible unexplored potential don't go there expecting a feast the place is definitely overrated.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Service: Ensure that staff are trained to provide attentive and timely service. Servers should be aware of the pace of the meal and adjust the timing of courses accordingly.

2. Menu Clarification: Clarify the menu items, especially those that may not be traditional or well-known. Provide detailed descriptions of dishes, including ingredients and preparation methods.

3. Presentation: Pay attention to the presentation of dishes, ensuring that they are visually appealing and well-balanced.

4. Atmosphere: Enhance the atmosphere by creating a welcoming and comfortable environment."
2,"So much on the menu here is just too needlessly expensive. Another victim of the \""Hey it's Vegas, charge 75% more than that would cost anywhere else\"" mentality. In my opinion, you're better off hogging as many free chips as you can (the three salsas were well liked by everyone) and ordering a salad. That formula should get you full enough while being budget friendly. The salad I got was the Watercross, Avocado and Orange salad. It was delicious once I got rid of the avocado. It came with three bacon-wrapped dates stuffed with chorizo and blue cheese that created a flavor fiesta in my mouth. We had a nice outdoor table on a patio that overlooked the impressive Mandalay Bay pool. The restaurant is tucked in the very back of Mandalay Bay like it's some kind of ugly duckling.","so much on the menu here is just too needlessly expensive. another victim of the hey it's vegas, charge 75 more than that would cost anywhere else mentality. in my opinion, you're better off hogging as many free chips as you can the three salsas were well liked by everyone and ordering a salad. that formula should get you full enough while being budget friendly. the salad i got was the watercross, avocado and orange salad. it was delicious once i got rid of the avocado. it came with three bacon wrapped dates stuffed with chorizo and blue cheese that created a flavor fiesta in my mouth. we had a nice outdoor table on a patio that overlooked the impressive mandalay bay pool. the restaurant is tucked in the very back of mandalay bay like it's some kind of ugly duckling.","admiration, approval, neutral","[INST] A customer left us a 2-star review: 'so much on the menu here is just too needlessly expensive. another victim of the hey it's vegas, charge 75 more than that would cost anywhere else mentality. in my opinion, you're better off hogging as many free chips as you can the three salsas were well liked by everyone and ordering a salad. that formula should get you full enough while being budget friendly. the salad i got was the watercross, avocado and orange salad. it was delicious once i got rid of the avocado. it came with three bacon wrapped dates stuffed with chorizo and blue cheese that created a flavor fiesta in my mouth. we had a nice outdoor table on a patio that overlooked the impressive mandalay bay pool. the restaurant is tucked in the very back of mandalay bay like it's some kind of ugly duckling.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'so much on the menu here is just too needlessly expensive. another victim of the hey it's vegas, charge 75 more than that would cost anywhere else mentality. in my opinion, you're better off hogging as many free chips as you can the three salsas were well liked by everyone and ordering a salad. that formula should get you full enough while being budget friendly. the salad i got was the watercross, avocado and orange salad. it was delicious once i got rid of the avocado. it came with three bacon wrapped dates stuffed with chorizo and blue cheese that created a flavor fiesta in my mouth. we had a nice outdoor table on a patio that overlooked the impressive mandalay bay pool. the restaurant is tucked in the very back of mandalay bay like it's some kind of ugly duckling.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address pricing concerns: Review the pricing of items on the menu, particularly those that are perceived as overpriced, and consider adjusting them to be more competitive with local prices.

2. Offer budget-friendly options: Highlight budget-friendly menu items, such as salads, and promote them as a cost-effective choice for customers.

3. Improve the presentation of avocado-based dishes: Address the customer's feedback about the avocado in the Watercress, Avocado, and Orange Salad by improving the presentation or offering an alternative without avocado for those who prefer it."
2,"Little Darlings is 100% nude, hence. no alcohol was served.  It's a little off the Vegas strip but not hard to find.  If you want an awesome VEGAS strip club experience, this is not the place.  It was dingy and cheap looking.  I felt kind of dirty stepping inside.  The girls were not in their perfect form.  Some of them were old and out of shape (to put it nicely).  If that's what I wanted to look at, I could have stayed home and looked in the mirror.  We were club hopping so this was just another place for us to check out.  We only stayed less than 1 hour and skipped to Cheetah's afterward.  I would say to skip it totally.","little darlings is 100 nude, hence. no alcohol was served. it's a little off the vegas strip but not hard to find. if you want an awesome vegas strip club experience, this is not the place. it was dingy and cheap looking. i felt kind of dirty stepping inside. the girls were not in their perfect form. some of them were old and out of shape to put it nicely . if that's what i wanted to look at, i could have stayed home and looked in the mirror. we were club hopping so this was just another place for us to check out. we only stayed less than 1 hour and skipped to cheetah's afterward. i would say to skip it totally.","disapproval, annoyance, neutral","[INST] A customer left us a 2-star review: 'little darlings is 100 nude, hence. no alcohol was served. it's a little off the vegas strip but not hard to find. if you want an awesome vegas strip club experience, this is not the place. it was dingy and cheap looking. i felt kind of dirty stepping inside. the girls were not in their perfect form. some of them were old and out of shape to put it nicely . if that's what i wanted to look at, i could have stayed home and looked in the mirror. we were club hopping so this was just another place for us to check out. we only stayed less than 1 hour and skipped to cheetah's afterward. i would say to skip it totally.' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'little darlings is 100 nude, hence. no alcohol was served. it's a little off the vegas strip but not hard to find. if you want an awesome vegas strip club experience, this is not the place. it was dingy and cheap looking. i felt kind of dirty stepping inside. the girls were not in their perfect form. some of them were old and out of shape to put it nicely . if that's what i wanted to look at, i could have stayed home and looked in the mirror. we were club hopping so this was just another place for us to check out. we only stayed less than 1 hour and skipped to cheetah's afterward. i would say to skip it totally.' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Little Darlings, consider the following suggestions:

1. Clarify the establishment's focus: Make it clear that Little Darlings is a nude, non-alcoholic club, and emphasize the unique experience it offers compared to traditional Vegas strip clubs.

2. Enhance the ambiance: Improve the overall cleanliness, lighting, and decor to create a more inviting and upscale atmosphere.

3. Staff training: Ensure that the dancers are well-groomed, fit, and maintain a high level of professionalism to meet customer expectations."
2,"Mediocre Thai food. I had the Pad kee Mao, a dish that was supposed to be wok fried in a chili and garlic sauce, but I tasted no garlic and little chili - it was asi, asi. My lunch companion thoroughly enjoyed his panang curry and was sweating up a storm from the spice.  Maybe I just ordered the wrong dish.  Oh well, it doesn't matter, with so many delicious options for Thai food in the valley, I probably won't return.","mediocre thai food. i had the pad kee mao, a dish that was supposed to be wok fried in a chili and garlic sauce, but i tasted no garlic and little chili it was asi, asi. my lunch companion thoroughly enjoyed his panang curry and was sweating up a storm from the spice. maybe i just ordered the wrong dish. oh well, it doesn't matter, with so many delicious options for thai food in the valley, i probably won't return.","joy, disapproval, disappointment","[INST] A customer left us a 2-star review: 'mediocre thai food. i had the pad kee mao, a dish that was supposed to be wok fried in a chili and garlic sauce, but i tasted no garlic and little chili it was asi, asi. my lunch companion thoroughly enjoyed his panang curry and was sweating up a storm from the spice. maybe i just ordered the wrong dish. oh well, it doesn't matter, with so many delicious options for thai food in the valley, i probably won't return.' The customer feels joy, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'mediocre thai food. i had the pad kee mao, a dish that was supposed to be wok fried in a chili and garlic sauce, but i tasted no garlic and little chili it was asi, asi. my lunch companion thoroughly enjoyed his panang curry and was sweating up a storm from the spice. maybe i just ordered the wrong dish. oh well, it doesn't matter, with so many delicious options for thai food in the valley, i probably won't return.' The customer feels joy, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can:

1. Ensure consistency in the preparation of dishes, particularly the Pad Kee Mao, to meet the described flavor profile.
2. Enhance the taste of the dish with more garlic and chili, as per the customer's expectations.
3. Offer a complimentary dish or discount on their next visit to make amends for the unsatisfactory experience.
4. Train staff to provide accurate descriptions of dishes and their spice levels to avoid confusion and disappointment.
5. Encourage the customer to try other dishes that may better suit their taste preferences."
2,"This is not a place I would recommend....table for two in virtually an empty restaurant....speaking of that table it was one of those that wobbled, there was another table very close to us and with us pretty much being the only ones in there, we just shifted over....\n\nthe decor is avg to not that nice, nothing special......just a boring not so fun place to be....the sushi was ok, but too expensive for this type of place....for nigiri pieces, your typical rolls and special rolls it was over priced....the lady that served us was very nice though and did a pretty good job, this was a pretty forgetable time here...I guess if youre in station square and want sushi quick, pop in here to get your fix, but it's not a place I'd go to when choosing where to dine for the night....","this is not a place i would recommend....table for two in virtually an empty restaurant....speaking of that table it was one of those that wobbled, there was another table very close to us and with us pretty much being the only ones in there, we just shifted over.... n nthe decor is avg to not that nice, nothing special......just a boring not so fun place to be....the sushi was ok, but too expensive for this type of place....for nigiri pieces, your typical rolls and special rolls it was over priced....the lady that served us was very nice though and did a pretty good job, this was a pretty forgetable time here...i guess if youre in station square and want sushi quick, pop in here to get your fix, but it's not a place i'd go to when choosing where to dine for the night....","disapproval, disappointment, annoyance","[INST] A customer left us a 2-star review: 'this is not a place i would recommend....table for two in virtually an empty restaurant....speaking of that table it was one of those that wobbled, there was another table very close to us and with us pretty much being the only ones in there, we just shifted over.... n nthe decor is avg to not that nice, nothing special......just a boring not so fun place to be....the sushi was ok, but too expensive for this type of place....for nigiri pieces, your typical rolls and special rolls it was over priced....the lady that served us was very nice though and did a pretty good job, this was a pretty forgetable time here...i guess if youre in station square and want sushi quick, pop in here to get your fix, but it's not a place i'd go to when choosing where to dine for the night....' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this is not a place i would recommend....table for two in virtually an empty restaurant....speaking of that table it was one of those that wobbled, there was another table very close to us and with us pretty much being the only ones in there, we just shifted over.... n nthe decor is avg to not that nice, nothing special......just a boring not so fun place to be....the sushi was ok, but too expensive for this type of place....for nigiri pieces, your typical rolls and special rolls it was over priced....the lady that served us was very nice though and did a pretty good job, this was a pretty forgetable time here...i guess if youre in station square and want sushi quick, pop in here to get your fix, but it's not a place i'd go to when choosing where to dine for the night....' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address the physical environment: Improve the decor to make it more appealing and inviting. This could include updating furniture, adding art, or enhancing lighting.

2. Table stability: Ensure all tables are sturdy and well-maintained to prevent wobbling.

3. Space arrangement: Consider rearranging tables to provide more privacy and personal space for customers, especially when the restaurant is not busy.

4. Pricing: Review the pricing of your sushi offerings to ensure they are competitive and offer good value for the quality of the food."
2,"This is just so-so sushi, nothing special.  I add one caveat:  I ordered nigiri directly from Hata, one of the chefs there at night - and it was pretty good.  He wrapped it just right.  No disrespect to the other chefs, but Hata is the heat there.  I always call ahead to see if he's working there and if he's not then I find somewhere else.  \n\nI'm writing this anonymously because anyone you ask in Charlotte will RAVE about this place.  It took me about 6 months to figure out I couldn't trust the palate of the city as a whole.  Somebody's high.  \n\nThe good points:  it's cheap. And they have an all-u-can-eat-buffet lol\nThe bad points:   service is not great.  And they have an all-u-can-eat-buffet lol","this is just so so sushi, nothing special. i add one caveat i ordered nigiri directly from hata, one of the chefs there at night and it was pretty good. he wrapped it just right. no disrespect to the other chefs, but hata is the heat there. i always call ahead to see if he's working there and if he's not then i find somewhere else. n ni'm writing this anonymously because anyone you ask in charlotte will rave about this place. it took me about 6 months to figure out i couldn't trust the palate of the city as a whole. somebody's high. n nthe good points it's cheap. and they have an all u can eat buffet lol nthe bad points service is not great. and they have an all u can eat buffet lol","neutral, realization, admiration","[INST] A customer left us a 2-star review: 'this is just so so sushi, nothing special. i add one caveat i ordered nigiri directly from hata, one of the chefs there at night and it was pretty good. he wrapped it just right. no disrespect to the other chefs, but hata is the heat there. i always call ahead to see if he's working there and if he's not then i find somewhere else. n ni'm writing this anonymously because anyone you ask in charlotte will rave about this place. it took me about 6 months to figure out i couldn't trust the palate of the city as a whole. somebody's high. n nthe good points it's cheap. and they have an all u can eat buffet lol nthe bad points service is not great. and they have an all u can eat buffet lol' The customer feels neutral, realization, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this is just so so sushi, nothing special. i add one caveat i ordered nigiri directly from hata, one of the chefs there at night and it was pretty good. he wrapped it just right. no disrespect to the other chefs, but hata is the heat there. i always call ahead to see if he's working there and if he's not then i find somewhere else. n ni'm writing this anonymously because anyone you ask in charlotte will rave about this place. it took me about 6 months to figure out i couldn't trust the palate of the city as a whole. somebody's high. n nthe good points it's cheap. and they have an all u can eat buffet lol nthe bad points service is not great. and they have an all u can eat buffet lol' The customer feels neutral, realization, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance the quality of sushi consistently across all chefs, with a special emphasis on training and skill development for our chefs, particularly the one mentioned, Hata.

2. Improve the service quality by training staff to provide better attention to customers, ensuring they feel valued and appreciated.

3. Consider offering a reservation system for customers who specifically request Hata as their sushi chef, to ensure their preferences are met.

4. Address the all-you-can-eat buffet, which seems to be a point of contention."
2,"Disappointing. Ordered a chicken taco plate, and was only able to eat part of one taco; the chicken was that bland. By bland I mean they had obviously boiled the chicken in unseasoned water for hours. It tasted like Styrofoam, and was just as dry. My boyfriend thought the burrito was bland as well. \n\nThe reasons I give it two stars instead of one is that the chips are really good, fresh made and hot. The salsa is on the watery side, but flavorful. The nacho dish was good as well. \n\nThey have several premium margaritas, starting at $8, which look really good as well. \n\nThe restaurant itself has been remodeled a bit, and it's pretty cute now. Service is friendly and fast, and the food presentation is lovely. If they would devote the same time and passion to the FOOD, this would be a good restaurant. \n\nIn short, go here for the nachos and margaritas.. That's it.","disappointing. ordered a chicken taco plate, and was only able to eat part of one taco the chicken was that bland. by bland i mean they had obviously boiled the chicken in unseasoned water for hours. it tasted like styrofoam, and was just as dry. my boyfriend thought the burrito was bland as well. n nthe reasons i give it two stars instead of one is that the chips are really good, fresh made and hot. the salsa is on the watery side, but flavorful. the nacho dish was good as well. n nthey have several premium margaritas, starting at 8, which look really good as well. n nthe restaurant itself has been remodeled a bit, and it's pretty cute now. service is friendly and fast, and the food presentation is lovely. if they would devote the same time and passion to the food, this would be a good restaurant. n nin short, go here for the nachos and margaritas.. that's it.","disappointment, admiration, neutral","[INST] A customer left us a 2-star review: 'disappointing. ordered a chicken taco plate, and was only able to eat part of one taco the chicken was that bland. by bland i mean they had obviously boiled the chicken in unseasoned water for hours. it tasted like styrofoam, and was just as dry. my boyfriend thought the burrito was bland as well. n nthe reasons i give it two stars instead of one is that the chips are really good, fresh made and hot. the salsa is on the watery side, but flavorful. the nacho dish was good as well. n nthey have several premium margaritas, starting at 8, which look really good as well. n nthe restaurant itself has been remodeled a bit, and it's pretty cute now. service is friendly and fast, and the food presentation is lovely. if they would devote the same time and passion to the food, this would be a good restaurant. n nin short, go here for the nachos and margaritas.. that's it.' The customer feels disappointment, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'disappointing. ordered a chicken taco plate, and was only able to eat part of one taco the chicken was that bland. by bland i mean they had obviously boiled the chicken in unseasoned water for hours. it tasted like styrofoam, and was just as dry. my boyfriend thought the burrito was bland as well. n nthe reasons i give it two stars instead of one is that the chips are really good, fresh made and hot. the salsa is on the watery side, but flavorful. the nacho dish was good as well. n nthey have several premium margaritas, starting at 8, which look really good as well. n nthe restaurant itself has been remodeled a bit, and it's pretty cute now. service is friendly and fast, and the food presentation is lovely. if they would devote the same time and passion to the food, this would be a good restaurant. n nin short, go here for the nachos and margaritas.. that's it.' The customer feels disappointment, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the flavor and texture of our chicken dishes, specifically the chicken tacos. This could involve using different cooking methods or seasonings to make the chicken more flavorful and less dry. Additionally, we could consider offering a side or sauce for customers to add extra flavor to their dishes if they prefer.

We should also consider the feedback about the chicken in the burrito and aim to improve its taste as well. Overall, the goal should be to provide a more satisfying and flavorful main dish experience."
2,"I've been to this location a few times now, and I guess it's time for me to write a review of this place.  Honestly, of all the grocery stores big and small here in the Valley, Trader Joes is probably my least favorite.  Over the years, I've tried to like them..trust me, I've TRIED. I just can't get into the Trader Joe's scene.\n\nIt's not one particular thing that turns me off about Trader Joe's, but maybe its a variety of small things that irk me. For starters, I find thier food selection odd.  Mostly prepackaged stuff, with no deli, meat counter,  and very little name brand stuff.  I know I know, I don't need to buy every single thing name brand, but there are some things name brand that I prefer over others.  Plus, when I buy lunch meat, I want to go to a Deli Counter and get it, which they do not have.  Just prepackaged meats n cheeses.\n\nI tend to buy mostly sandwiches here during lunch hour.  Their fair priced, and right there.  The first few times I went here, I was getting a Tuna Sandwich on whitebread.  I liked it, and started buying it on a regular basis.  Then, they stopped making it.  Why?  I dunno, but I haven't seen it in like 3 weeks.  Just when I start liking something, it vanishes.  Now all they have are tuna wraps, but they arent as good as the sandwiches.\n\nAs for grocery shopping on a weekly basis, I will probably never be a regular here.  The reason I frequent this Trader Joe's is because its A) close to my office, B) there's a decent sandwhich selection readily available, and C) thier staff is always friendly and helpful.","i've been to this location a few times now, and i guess it's time for me to write a review of this place. honestly, of all the grocery stores big and small here in the valley, trader joes is probably my least favorite. over the years, i've tried to like them..trust me, i've tried. i just can't get into the trader joe's scene. n nit's not one particular thing that turns me off about trader joe's, but maybe its a variety of small things that irk me. for starters, i find thier food selection odd. mostly prepackaged stuff, with no deli, meat counter, and very little name brand stuff. i know i know, i don't need to buy every single thing name brand, but there are some things name brand that i prefer over others. plus, when i buy lunch meat, i want to go to a deli counter and get it, which they do not have. just prepackaged meats n cheeses. n ni tend to buy mostly sandwiches here during lunch hour. their fair priced, and right there. the first few times i went here, i was getting a tuna sandwich on whitebread. i liked it, and started buying it on a regular basis. then, they stopped making it. why? i dunno, but i haven't seen it in like 3 weeks. just when i start liking something, it vanishes. now all they have are tuna wraps, but they arent as good as the sandwiches. n nas for grocery shopping on a weekly basis, i will probably never be a regular here. the reason i frequent this trader joe's is because its a close to my office, b there's a decent sandwhich selection readily available, and c thier staff is always friendly and helpful.","disapproval, disappointment, annoyance","[INST] A customer left us a 2-star review: 'i've been to this location a few times now, and i guess it's time for me to write a review of this place. honestly, of all the grocery stores big and small here in the valley, trader joes is probably my least favorite. over the years, i've tried to like them..trust me, i've tried. i just can't get into the trader joe's scene. n nit's not one particular thing that turns me off about trader joe's, but maybe its a variety of small things that irk me. for starters, i find thier food selection odd. mostly prepackaged stuff, with no deli, meat counter, and very little name brand stuff. i know i know, i don't need to buy every single thing name brand, but there are some things name brand that i prefer over others. plus, when i buy lunch meat, i want to go to a deli counter and get it, which they do not have. just prepackaged meats n cheeses. n ni tend to buy mostly sandwiches here during lunch hour. their fair priced, and right there. the first few times i went here, i was getting a tuna sandwich on whitebread. i liked it, and started buying it on a regular basis. then, they stopped making it. why? i dunno, but i haven't seen it in like 3 weeks. just when i start liking something, it vanishes. now all they have are tuna wraps, but they arent as good as the sandwiches. n nas for grocery shopping on a weekly basis, i will probably never be a regular here. the reason i frequent this trader joe's is because its a close to my office, b there's a decent sandwhich selection readily available, and c thier staff is always friendly and helpful.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i've been to this location a few times now, and i guess it's time for me to write a review of this place. honestly, of all the grocery stores big and small here in the valley, trader joes is probably my least favorite. over the years, i've tried to like them..trust me, i've tried. i just can't get into the trader joe's scene. n nit's not one particular thing that turns me off about trader joe's, but maybe its a variety of small things that irk me. for starters, i find thier food selection odd. mostly prepackaged stuff, with no deli, meat counter, and very little name brand stuff. i know i know, i don't need to buy every single thing name brand, but there are some things name brand that i prefer over others. plus, when i buy lunch meat, i want to go to a deli counter and get it, which they do not have. just prepackaged meats n cheeses. n ni tend to buy mostly sandwiches here during lunch hour. their fair priced, and right there. the first few times i went here, i was getting a tuna sandwich on whitebread. i liked it, and started buying it on a regular basis. then, they stopped making it. why? i dunno, but i haven't seen it in like 3 weeks. just when i start liking something, it vanishes. now all they have are tuna wraps, but they arent as good as the sandwiches. n nas for grocery shopping on a weekly basis, i will probably never be a regular here. the reason i frequent this trader joe's is because its a close to my office, b there's a decent sandwhich selection readily available, and c thier staff is always friendly and helpful.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can consider the following steps:

1. Address the food selection issue: Introduce more variety in the deli, meat counter, and name-brand items. This could help cater to customers who prefer certain brands or traditional grocery store offerings.

2. Maintain consistency in popular items: Ensure that popular items, such as the tuna sandwich on whitebread, remain available and don't disappear from the menu. If necessary, communicate any changes or discontinuations in advance to customers.

3. Improve communication: Keep customers informed about changes in the store, such as new items, discontinued items, or temporary unavailability of certain products."
2,"All of the men in my family thoroughly love Mexican food and I enjoy a good margarita so on our recent trip to Vegas we decided to try this restaurant which was described to us as \""upscale\"" Mexican.  The food was good but not great and not what I expected from two Top Chef Masters.  The good -  Service was very, very good.  The margaritas and cocktails, in general were fabulous and the guacamole was among some of the best I have tasted.  One of my guys had the oxacan strip steak and said it was delicious.  Now the bad -  I had the taquitos and they were tasteless and small.  My husband had the fish tacos and his verdict was that they were \""OK\"" but no better than what he can get at home (which is Dayton Ohio - a far piece from the border).  I forget what my Son had but he agreed with my husband that the food was just good but nothing he could not get at home.  That would be OK but this place was pricey for what we got.  Now for the ugly - The place was dirty and the seating was uncomfortable.  We were also promised a \""view\"" when we elected to sit on the patio; however, the only people who get a view are the ones who sit in the very front of the patio.  We were at the very back of the patio. The overall appearance of the place just seemed to be chaotic and disorganized.  Not an enjoyable experience at all.  We will not be visiting again.","all of the men in my family thoroughly love mexican food and i enjoy a good margarita so on our recent trip to vegas we decided to try this restaurant which was described to us as upscale mexican. the food was good but not great and not what i expected from two top chef masters. the good service was very, very good. the margaritas and cocktails, in general were fabulous and the guacamole was among some of the best i have tasted. one of my guys had the oxacan strip steak and said it was delicious. now the bad i had the taquitos and they were tasteless and small. my husband had the fish tacos and his verdict was that they were ok but no better than what he can get at home which is dayton ohio a far piece from the border . i forget what my son had but he agreed with my husband that the food was just good but nothing he could not get at home. that would be ok but this place was pricey for what we got. now for the ugly the place was dirty and the seating was uncomfortable. we were also promised a view when we elected to sit on the patio however, the only people who get a view are the ones who sit in the very front of the patio. we were at the very back of the patio. the overall appearance of the place just seemed to be chaotic and disorganized. not an enjoyable experience at all. we will not be visiting again.","admiration, love, disappointment","[INST] A customer left us a 2-star review: 'all of the men in my family thoroughly love mexican food and i enjoy a good margarita so on our recent trip to vegas we decided to try this restaurant which was described to us as upscale mexican. the food was good but not great and not what i expected from two top chef masters. the good service was very, very good. the margaritas and cocktails, in general were fabulous and the guacamole was among some of the best i have tasted. one of my guys had the oxacan strip steak and said it was delicious. now the bad i had the taquitos and they were tasteless and small. my husband had the fish tacos and his verdict was that they were ok but no better than what he can get at home which is dayton ohio a far piece from the border . i forget what my son had but he agreed with my husband that the food was just good but nothing he could not get at home. that would be ok but this place was pricey for what we got. now for the ugly the place was dirty and the seating was uncomfortable. we were also promised a view when we elected to sit on the patio however, the only people who get a view are the ones who sit in the very front of the patio. we were at the very back of the patio. the overall appearance of the place just seemed to be chaotic and disorganized. not an enjoyable experience at all. we will not be visiting again.' The customer feels admiration, love, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'all of the men in my family thoroughly love mexican food and i enjoy a good margarita so on our recent trip to vegas we decided to try this restaurant which was described to us as upscale mexican. the food was good but not great and not what i expected from two top chef masters. the good service was very, very good. the margaritas and cocktails, in general were fabulous and the guacamole was among some of the best i have tasted. one of my guys had the oxacan strip steak and said it was delicious. now the bad i had the taquitos and they were tasteless and small. my husband had the fish tacos and his verdict was that they were ok but no better than what he can get at home which is dayton ohio a far piece from the border . i forget what my son had but he agreed with my husband that the food was just good but nothing he could not get at home. that would be ok but this place was pricey for what we got. now for the ugly the place was dirty and the seating was uncomfortable. we were also promised a view when we elected to sit on the patio however, the only people who get a view are the ones who sit in the very front of the patio. we were at the very back of the patio. the overall appearance of the place just seemed to be chaotic and disorganized. not an enjoyable experience at all. we will not be visiting again.' The customer feels admiration, love, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on several key areas:

1. Food Quality: Enhance the quality and consistency of the dishes, particularly the taquitos and fish tacos, to meet the customer's expectations. This could involve refining recipes, sourcing better ingredients, or consulting with a chef to elevate the dishes.

2. Pricing: Review the pricing strategy to ensure it is competitive and reflects the quality of the food and dining experience offered.

3. Communication: Be more transparent about the view from the patio seating, and manage customer expectations appropriately. If a view is promised, make sure it is delivered consistently."
2,"I went for the first time ever on Tuesday night with a group of friends. We sat down to order food and drinks. It wasn't a particularly busy night, and workers were just standing around and goofing off. We sat at a table and the server did not seem excited in anyway to take our order. I ordered a beer that took over 5 minutes to get to me. There is no reason it should have taken so long. She also was slow at getting us more drinks when we were low. Our food arrived pretty quickly though and we chowed down. We were ready to play some games after the beer and food, but we ended up waiting and waiting for the server to come by. She never did so we ended up having to grab a manager to get our tab. BOOOO, BAD SERVICE. I was not impressed.\n\nThe games were a lot of fun, and the happy hour is a tremendous deal. I'm severely disappointed the service wasn't better, otherwise this review would have been 4 stars.","i went for the first time ever on tuesday night with a group of friends. we sat down to order food and drinks. it wasn't a particularly busy night, and workers were just standing around and goofing off. we sat at a table and the server did not seem excited in anyway to take our order. i ordered a beer that took over 5 minutes to get to me. there is no reason it should have taken so long. she also was slow at getting us more drinks when we were low. our food arrived pretty quickly though and we chowed down. we were ready to play some games after the beer and food, but we ended up waiting and waiting for the server to come by. she never did so we ended up having to grab a manager to get our tab. boooo, bad service. i was not impressed. n nthe games were a lot of fun, and the happy hour is a tremendous deal. i'm severely disappointed the service wasn't better, otherwise this review would have been 4 stars.","neutral, joy, approval","[INST] A customer left us a 2-star review: 'i went for the first time ever on tuesday night with a group of friends. we sat down to order food and drinks. it wasn't a particularly busy night, and workers were just standing around and goofing off. we sat at a table and the server did not seem excited in anyway to take our order. i ordered a beer that took over 5 minutes to get to me. there is no reason it should have taken so long. she also was slow at getting us more drinks when we were low. our food arrived pretty quickly though and we chowed down. we were ready to play some games after the beer and food, but we ended up waiting and waiting for the server to come by. she never did so we ended up having to grab a manager to get our tab. boooo, bad service. i was not impressed. n nthe games were a lot of fun, and the happy hour is a tremendous deal. i'm severely disappointed the service wasn't better, otherwise this review would have been 4 stars.' The customer feels neutral, joy, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i went for the first time ever on tuesday night with a group of friends. we sat down to order food and drinks. it wasn't a particularly busy night, and workers were just standing around and goofing off. we sat at a table and the server did not seem excited in anyway to take our order. i ordered a beer that took over 5 minutes to get to me. there is no reason it should have taken so long. she also was slow at getting us more drinks when we were low. our food arrived pretty quickly though and we chowed down. we were ready to play some games after the beer and food, but we ended up waiting and waiting for the server to come by. she never did so we ended up having to grab a manager to get our tab. boooo, bad service. i was not impressed. n nthe games were a lot of fun, and the happy hour is a tremendous deal. i'm severely disappointed the service wasn't better, otherwise this review would have been 4 stars.' The customer feels neutral, joy, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Engagement: Ensure that staff are actively engaged during shifts, particularly during quieter periods. This can help create a more welcoming and energetic atmosphere.

2. Speed of Service: Improve the speed of service, especially for drinks. Aim to deliver drinks within 2 minutes of order, and ensure servers are proactive in refilling drinks when necessary.

3. Server Interaction: Train servers to be more enthusiastic and attentive when interacting with customers. This can help create a more positive and engaging experience."
2,The Gag Us Grill ......I gagged from the bamboo shoots and had to pick them all out because they tasted like tin from the tin can they came from so my bowl all tasted canned also the sauces I picked were too sweet.\n\nI also don't think it is right that they charge you a dollar more at dinner time just because it is dinner time. (I asked the server if it is any different at lunch and she said no)\n\nThis stir fry place cost more than the independently owned one across the street .,the gag us grill ......i gagged from the bamboo shoots and had to pick them all out because they tasted like tin from the tin can they came from so my bowl all tasted canned also the sauces i picked were too sweet. n ni also don't think it is right that they charge you a dollar more at dinner time just because it is dinner time. i asked the server if it is any different at lunch and she said no n nthis stir fry place cost more than the independently owned one across the street .,"neutral, disapproval, annoyance","[INST] A customer left us a 2-star review: 'the gag us grill ......i gagged from the bamboo shoots and had to pick them all out because they tasted like tin from the tin can they came from so my bowl all tasted canned also the sauces i picked were too sweet. n ni also don't think it is right that they charge you a dollar more at dinner time just because it is dinner time. i asked the server if it is any different at lunch and she said no n nthis stir fry place cost more than the independently owned one across the street .' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the gag us grill ......i gagged from the bamboo shoots and had to pick them all out because they tasted like tin from the tin can they came from so my bowl all tasted canned also the sauces i picked were too sweet. n ni also don't think it is right that they charge you a dollar more at dinner time just because it is dinner time. i asked the server if it is any different at lunch and she said no n nthis stir fry place cost more than the independently owned one across the street .' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Address the issue of bamboo shoots tasting like tin: Investigate the source of the bamboo shoots and ensure they are properly cleaned and cooked to prevent any metallic taste. Consider switching to a different supplier if necessary.

2. Improve the taste of the sauces: Adjust the sweetness level of the sauces to cater to a wider range of preferences. Offer a variety of sauce options, including less sweet alternatives.

3. Review pricing strategy: Examine the pricing differences between lunch and dinner times and consider whether the additional charge is justified. If not, adjust the pricing to be more competitive or offer a clear explanation for the price difference."
2,"All I can say is, I really hope this place was having a bad day. I was really hoping this place would be good. I loved their sign out front and was hoping for a new place to go...but I guess not.\n\nWhen you first walk in, there is no real clear direction as to where you go to order. I walked up to where they were making sandwiches for another customer and stood there. There were two people behind the counter making sandwiches. One left to ring a customer up and came back. All along, for the 5 minutes I was standing there, nobody said \""we'll be right with you\"", \""Hello\"", nothing. I didn't even get eye contact, but I suppose that would have meant they would have had to say something.\n\nI finally got an \""Are you ready?\"", which as a side note I thought was somewhat rude. You can't even give me a \""Hello. How may I help you?\"" Just an \""Are you ready?\"" as if I had been making him wait a long time before making my decision. No... I was waiting on you. But I digress. I ordered and decided to get my sandwich to go because the environment wasn't much to look at and it felt claustrophobic.\n\nThe food meh and made with what seemed like bagged bread. You can look at my photos to see what I got. I think they speak for themselves.","all i can say is, i really hope this place was having a bad day. i was really hoping this place would be good. i loved their sign out front and was hoping for a new place to go...but i guess not. n nwhen you first walk in, there is no real clear direction as to where you go to order. i walked up to where they were making sandwiches for another customer and stood there. there were two people behind the counter making sandwiches. one left to ring a customer up and came back. all along, for the 5 minutes i was standing there, nobody said we'll be right with you , hello , nothing. i didn't even get eye contact, but i suppose that would have meant they would have had to say something. n ni finally got an are you ready? , which as a side note i thought was somewhat rude. you can't even give me a hello. how may i help you? just an are you ready? as if i had been making him wait a long time before making my decision. no... i was waiting on you. but i digress. i ordered and decided to get my sandwich to go because the environment wasn't much to look at and it felt claustrophobic. n nthe food meh and made with what seemed like bagged bread. you can look at my photos to see what i got. i think they speak for themselves.","optimism, love, desire","[INST] A customer left us a 2-star review: 'all i can say is, i really hope this place was having a bad day. i was really hoping this place would be good. i loved their sign out front and was hoping for a new place to go...but i guess not. n nwhen you first walk in, there is no real clear direction as to where you go to order. i walked up to where they were making sandwiches for another customer and stood there. there were two people behind the counter making sandwiches. one left to ring a customer up and came back. all along, for the 5 minutes i was standing there, nobody said we'll be right with you , hello , nothing. i didn't even get eye contact, but i suppose that would have meant they would have had to say something. n ni finally got an are you ready? , which as a side note i thought was somewhat rude. you can't even give me a hello. how may i help you? just an are you ready? as if i had been making him wait a long time before making my decision. no... i was waiting on you. but i digress. i ordered and decided to get my sandwich to go because the environment wasn't much to look at and it felt claustrophobic. n nthe food meh and made with what seemed like bagged bread. you can look at my photos to see what i got. i think they speak for themselves.' The customer feels optimism, love, desire. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'all i can say is, i really hope this place was having a bad day. i was really hoping this place would be good. i loved their sign out front and was hoping for a new place to go...but i guess not. n nwhen you first walk in, there is no real clear direction as to where you go to order. i walked up to where they were making sandwiches for another customer and stood there. there were two people behind the counter making sandwiches. one left to ring a customer up and came back. all along, for the 5 minutes i was standing there, nobody said we'll be right with you , hello , nothing. i didn't even get eye contact, but i suppose that would have meant they would have had to say something. n ni finally got an are you ready? , which as a side note i thought was somewhat rude. you can't even give me a hello. how may i help you? just an are you ready? as if i had been making him wait a long time before making my decision. no... i was waiting on you. but i digress. i ordered and decided to get my sandwich to go because the environment wasn't much to look at and it felt claustrophobic. n nthe food meh and made with what seemed like bagged bread. you can look at my photos to see what i got. i think they speak for themselves.' The customer feels optimism, love, desire. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Clear Direction: Provide clear signage or staff guidance to help customers understand where to order.

2. Customer Service: Train staff to acknowledge customers promptly, offer a friendly greeting, and maintain regular communication with customers waiting to order.

3. Ordering Process: Implement a more efficient ordering system to reduce wait times and improve the overall customer experience.

4. Environment: Enhance the ambiance of the restaurant to make it more inviting and less claustrophobic."
2,"The food here is blah. I'd rather eat tacos from a dozen places I pass on the way here... The bar atmosphere is crowded on weekends... standing room only in fact. Drinks are okay, lots of TVs to go with the fake beachy vibe. The music was not my groove but did observe some hilarious drunk dancing that was the most entertainment to be had... If I am invited to yet another birthday bash here, I may or may not decide to come.","the food here is blah. i'd rather eat tacos from a dozen places i pass on the way here... the bar atmosphere is crowded on weekends... standing room only in fact. drinks are okay, lots of tvs to go with the fake beachy vibe. the music was not my groove but did observe some hilarious drunk dancing that was the most entertainment to be had... if i am invited to yet another birthday bash here, i may or may not decide to come.","amusement, joy, disapproval","[INST] A customer left us a 2-star review: 'the food here is blah. i'd rather eat tacos from a dozen places i pass on the way here... the bar atmosphere is crowded on weekends... standing room only in fact. drinks are okay, lots of tvs to go with the fake beachy vibe. the music was not my groove but did observe some hilarious drunk dancing that was the most entertainment to be had... if i am invited to yet another birthday bash here, i may or may not decide to come.' The customer feels amusement, joy, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the food here is blah. i'd rather eat tacos from a dozen places i pass on the way here... the bar atmosphere is crowded on weekends... standing room only in fact. drinks are okay, lots of tvs to go with the fake beachy vibe. the music was not my groove but did observe some hilarious drunk dancing that was the most entertainment to be had... if i am invited to yet another birthday bash here, i may or may not decide to come.' The customer feels amusement, joy, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Enhance the food quality and variety to meet the customer's expectations and compete with other taco places they prefer.
2. Improve the seating arrangement on weekends to reduce overcrowding and provide more comfortable seating options.
3. Offer a more diverse music selection that caters to a wider range of tastes.
4. Consider offering a more intimate atmosphere for special events, such as birthday parties, to cater to those who may prefer a less crowded environment.
5. Solicit feedback from customers about their preferences and make adjustments accordingly to create a more personalized experience."
2,"I had really wanted to read past the reviews and like this place, but beyond the view, it did not live up to the owner's dream.  Putting their staff in tuxedos was as uncomfortable for me to see as for them to wear.  There was no pedigree in their training, beyond being polite, but polite is not what a tuxedo wears.  \""What can I get you guys...\""  and the minute a plate was near empty, a tuxedo would reach over you and yank it away.  You had to time your eating.\n\nI had an appetizer of escargot, and although generous in the portion, they were tasteless.  It needed seasoning, garlic, oil, butter, and white wine.\nFor dinner, I ordered Cavatappi Shrimp Natural.  Again, generous on the shrimp but tasteless.  It was pasta with shrimp. \n\nMy wife ordered a glass of house chardonnay and could not get past the first sip.  I tasted it and it was , honestly, undrinkable and I love finding cheap French wines. We had to get a $85 dollar William Hill Chardonnay to get through dinner.  Seriously ridiculous (400% markup)  My wife ordered their Hearts of iceberg appetizer with the hot bacon vinaigrette but it was so vinegary it was hard to eat and she could not finish it.  For diner she had the Coq au vin, but again--lack of seasoning.\n\nAll in all, it was so overpriced and under-delivered.  I felt really bad for the young couple at the adjoining table, hopefully they were overwhelmed with the view to make up for the lack of delight in dinner.  \n\nIf this place wants to survive, ditch the tuxedos, lower the prices dramatically and season the food.  The chef needs a pallet for seasoning, or is being held back by the owner.\n\nThe place was not very crowded.","i had really wanted to read past the reviews and like this place, but beyond the view, it did not live up to the owner's dream. putting their staff in tuxedos was as uncomfortable for me to see as for them to wear. there was no pedigree in their training, beyond being polite, but polite is not what a tuxedo wears. what can i get you guys... and the minute a plate was near empty, a tuxedo would reach over you and yank it away. you had to time your eating. n ni had an appetizer of escargot, and although generous in the portion, they were tasteless. it needed seasoning, garlic, oil, butter, and white wine. nfor dinner, i ordered cavatappi shrimp natural. again, generous on the shrimp but tasteless. it was pasta with shrimp. n nmy wife ordered a glass of house chardonnay and could not get past the first sip. i tasted it and it was , honestly, undrinkable and i love finding cheap french wines. we had to get a 85 dollar william hill chardonnay to get through dinner. seriously ridiculous 400 markup my wife ordered their hearts of iceberg appetizer with the hot bacon vinaigrette but it was so vinegary it was hard to eat and she could not finish it. for diner she had the coq au vin, but again lack of seasoning. n nall in all, it was so overpriced and under delivered. i felt really bad for the young couple at the adjoining table, hopefully they were overwhelmed with the view to make up for the lack of delight in dinner. n nif this place wants to survive, ditch the tuxedos, lower the prices dramatically and season the food. the chef needs a pallet for seasoning, or is being held back by the owner. n nthe place was not very crowded.","neutral, disapproval, disappointment","[INST] A customer left us a 2-star review: 'i had really wanted to read past the reviews and like this place, but beyond the view, it did not live up to the owner's dream. putting their staff in tuxedos was as uncomfortable for me to see as for them to wear. there was no pedigree in their training, beyond being polite, but polite is not what a tuxedo wears. what can i get you guys... and the minute a plate was near empty, a tuxedo would reach over you and yank it away. you had to time your eating. n ni had an appetizer of escargot, and although generous in the portion, they were tasteless. it needed seasoning, garlic, oil, butter, and white wine. nfor dinner, i ordered cavatappi shrimp natural. again, generous on the shrimp but tasteless. it was pasta with shrimp. n nmy wife ordered a glass of house chardonnay and could not get past the first sip. i tasted it and it was , honestly, undrinkable and i love finding cheap french wines. we had to get a 85 dollar william hill chardonnay to get through dinner. seriously ridiculous 400 markup my wife ordered their hearts of iceberg appetizer with the hot bacon vinaigrette but it was so vinegary it was hard to eat and she could not finish it. for diner she had the coq au vin, but again lack of seasoning. n nall in all, it was so overpriced and under delivered. i felt really bad for the young couple at the adjoining table, hopefully they were overwhelmed with the view to make up for the lack of delight in dinner. n nif this place wants to survive, ditch the tuxedos, lower the prices dramatically and season the food. the chef needs a pallet for seasoning, or is being held back by the owner. n nthe place was not very crowded.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i had really wanted to read past the reviews and like this place, but beyond the view, it did not live up to the owner's dream. putting their staff in tuxedos was as uncomfortable for me to see as for them to wear. there was no pedigree in their training, beyond being polite, but polite is not what a tuxedo wears. what can i get you guys... and the minute a plate was near empty, a tuxedo would reach over you and yank it away. you had to time your eating. n ni had an appetizer of escargot, and although generous in the portion, they were tasteless. it needed seasoning, garlic, oil, butter, and white wine. nfor dinner, i ordered cavatappi shrimp natural. again, generous on the shrimp but tasteless. it was pasta with shrimp. n nmy wife ordered a glass of house chardonnay and could not get past the first sip. i tasted it and it was , honestly, undrinkable and i love finding cheap french wines. we had to get a 85 dollar william hill chardonnay to get through dinner. seriously ridiculous 400 markup my wife ordered their hearts of iceberg appetizer with the hot bacon vinaigrette but it was so vinegary it was hard to eat and she could not finish it. for diner she had the coq au vin, but again lack of seasoning. n nall in all, it was so overpriced and under delivered. i felt really bad for the young couple at the adjoining table, hopefully they were overwhelmed with the view to make up for the lack of delight in dinner. n nif this place wants to survive, ditch the tuxedos, lower the prices dramatically and season the food. the chef needs a pallet for seasoning, or is being held back by the owner. n nthe place was not very crowded.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following concerns:

1. Attire: Consider revising the dress code to make customers more comfortable.
2. Training: Enhance staff training to improve service skills beyond politeness.
3. Food quality: Work on improving the seasoning of dishes, particularly focusing on the escargot, cavatappi shrimp natural, coq au vin, and the house Chardonnay.
4. Pricing: Review the pricing strategy to make it more competitive and affordable.
5. Wine selection: Improve the quality and variety of the house wines, or offer more affordable options."
2,"Limo driver was late picking us up. \n\nThere is mandatory $40 tip to each of the three people: the limo driver, elvis, and photographer on top of the other fees (is ridiculous!) That's $120 already!\n\nLeaving we felt we were rushed out and they locked the doors on us. A homeless man came up to us and was bothering us, so one of the guests knocked on the door very hard with his key and the photographer finally opened the doors (after we knocked with our fists and rang the doorbell several times).\n\nThen the limo driver was late picking us up (about 30 minutes late even though we called him and he told us he was 10 minutes away). \n\nWent inside to talk to the photographer and he would not give us back the $40 tip we had to give the limo driver. The envelope was on the desk in plain sight and told us we could not get our money back. I bet if we said we wanted to ADD money to it, that would not have been a problem. Told us he is an independent limo driver even though the place's address and name are on the side and the photographer handles the money. \n\nElvis impersonator was funny, kind of cheesy, but the photographer had an attitude and reminded us of the wedding guy from The Hangover except not cool and not funny. \n\nElvis would make me want to go back, but the rest of the staff ruined our night.","limo driver was late picking us up. n nthere is mandatory 40 tip to each of the three people the limo driver, elvis, and photographer on top of the other fees is ridiculous! that's 120 already! n nleaving we felt we were rushed out and they locked the doors on us. a homeless man came up to us and was bothering us, so one of the guests knocked on the door very hard with his key and the photographer finally opened the doors after we knocked with our fists and rang the doorbell several times . n nthen the limo driver was late picking us up about 30 minutes late even though we called him and he told us he was 10 minutes away . n nwent inside to talk to the photographer and he would not give us back the 40 tip we had to give the limo driver. the envelope was on the desk in plain sight and told us we could not get our money back. i bet if we said we wanted to add money to it, that would not have been a problem. told us he is an independent limo driver even though the place's address and name are on the side and the photographer handles the money. n nelvis impersonator was funny, kind of cheesy, but the photographer had an attitude and reminded us of the wedding guy from the hangover except not cool and not funny. n nelvis would make me want to go back, but the rest of the staff ruined our night.","annoyance, neutral, disappointment","[INST] A customer left us a 2-star review: 'limo driver was late picking us up. n nthere is mandatory 40 tip to each of the three people the limo driver, elvis, and photographer on top of the other fees is ridiculous! that's 120 already! n nleaving we felt we were rushed out and they locked the doors on us. a homeless man came up to us and was bothering us, so one of the guests knocked on the door very hard with his key and the photographer finally opened the doors after we knocked with our fists and rang the doorbell several times . n nthen the limo driver was late picking us up about 30 minutes late even though we called him and he told us he was 10 minutes away . n nwent inside to talk to the photographer and he would not give us back the 40 tip we had to give the limo driver. the envelope was on the desk in plain sight and told us we could not get our money back. i bet if we said we wanted to add money to it, that would not have been a problem. told us he is an independent limo driver even though the place's address and name are on the side and the photographer handles the money. n nelvis impersonator was funny, kind of cheesy, but the photographer had an attitude and reminded us of the wedding guy from the hangover except not cool and not funny. n nelvis would make me want to go back, but the rest of the staff ruined our night.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'limo driver was late picking us up. n nthere is mandatory 40 tip to each of the three people the limo driver, elvis, and photographer on top of the other fees is ridiculous! that's 120 already! n nleaving we felt we were rushed out and they locked the doors on us. a homeless man came up to us and was bothering us, so one of the guests knocked on the door very hard with his key and the photographer finally opened the doors after we knocked with our fists and rang the doorbell several times . n nthen the limo driver was late picking us up about 30 minutes late even though we called him and he told us he was 10 minutes away . n nwent inside to talk to the photographer and he would not give us back the 40 tip we had to give the limo driver. the envelope was on the desk in plain sight and told us we could not get our money back. i bet if we said we wanted to add money to it, that would not have been a problem. told us he is an independent limo driver even though the place's address and name are on the side and the photographer handles the money. n nelvis impersonator was funny, kind of cheesy, but the photographer had an attitude and reminded us of the wedding guy from the hangover except not cool and not funny. n nelvis would make me want to go back, but the rest of the staff ruined our night.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following issues:

1. Punctuality: Ensure that all staff members, including the limo driver, Elvis impersonator, and photographer, are punctual.

2. Communication: Improve communication with customers, especially regarding pick-up times and any additional fees.

3. Tip Policy: Clarify the tip policy for customers, making it clear that tips are optional and not mandatory.

4. Door Locks: Address the issue of doors being locked on customers, ensuring that they can exit safely and comfortably.

5. Attitude: Train staff to maintain a professional and friendly attitude towards customers at all times."
2,"This place is really close to my house so I was hoping to find a place that I really liked, close by. I got some sort of combination plate and I was really disappointed. The rice was a gooey tasteless glob and the meat was oily with no flavor either. I am one of those people that always eats everything on my plate, and I only took a few bites of everything and threw the rest away.","this place is really close to my house so i was hoping to find a place that i really liked, close by. i got some sort of combination plate and i was really disappointed. the rice was a gooey tasteless glob and the meat was oily with no flavor either. i am one of those people that always eats everything on my plate, and i only took a few bites of everything and threw the rest away.","disappointment, optimism, disapproval","[INST] A customer left us a 2-star review: 'this place is really close to my house so i was hoping to find a place that i really liked, close by. i got some sort of combination plate and i was really disappointed. the rice was a gooey tasteless glob and the meat was oily with no flavor either. i am one of those people that always eats everything on my plate, and i only took a few bites of everything and threw the rest away.' The customer feels disappointment, optimism, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this place is really close to my house so i was hoping to find a place that i really liked, close by. i got some sort of combination plate and i was really disappointed. the rice was a gooey tasteless glob and the meat was oily with no flavor either. i am one of those people that always eats everything on my plate, and i only took a few bites of everything and threw the rest away.' The customer feels disappointment, optimism, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Food: Enhance the taste and texture of the dishes, particularly the rice and meat in the combination plate. This could involve improving cooking techniques, using higher quality ingredients, or consulting with a chef to refine recipes.

2. Oil Management: Reduce the oiliness of the dishes to prevent an overpowering taste that masks the flavors of the ingredients.

3. Customer Feedback: Actively seek and respond to customer feedback. Acknowledge the customer's concerns and express a commitment to improving their experience in the future."
2,I have been here before and always enjoyed the coffee.  Today went with some friends and we all made a comment about the bad attitude of the staff.  The girl at the register was rude.  I do not think I will be going back anytime soon.,i have been here before and always enjoyed the coffee. today went with some friends and we all made a comment about the bad attitude of the staff. the girl at the register was rude. i do not think i will be going back anytime soon.,"joy, disapproval, annoyance","[INST] A customer left us a 2-star review: 'i have been here before and always enjoyed the coffee. today went with some friends and we all made a comment about the bad attitude of the staff. the girl at the register was rude. i do not think i will be going back anytime soon.' The customer feels joy, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i have been here before and always enjoyed the coffee. today went with some friends and we all made a comment about the bad attitude of the staff. the girl at the register was rude. i do not think i will be going back anytime soon.' The customer feels joy, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially win them back, consider the following steps:

1. Acknowledge the review: Respond to the review, acknowledging their past positive experiences and expressing regret for the recent negative encounter.

2. Apologize sincerely: Offer a genuine apology for the poor service they experienced, and assure them that their feedback is valued and will be addressed.

3. Address the issue: Investigate the situation to identify the root cause of the poor service, whether it be a lack of training, high stress levels, or poor morale among staff."
2,"The atmosphere and service at Joe's are great. Very sincere, likeable people. They get the sauce right, they get the sides right (in fact, Joe's pit beans are some of the best I've ever had), and they do make incredible root beer. Regrettably, there's no way I can rate their ribs \""A-OK.\"" I've had worse, but I've had MUCH better. They are overcooked to death, dried out and virtually \""CANDIED\"" in their sauce. The pork cannot be tasted at all and has no texture, just dry mush under a hard carmelized exterior. Sort of reminds me of the babyback ribs at Ruby Tuesdays. Sorry, Joe.","the atmosphere and service at joe's are great. very sincere, likeable people. they get the sauce right, they get the sides right in fact, joe's pit beans are some of the best i've ever had , and they do make incredible root beer. regrettably, there's no way i can rate their ribs a ok. i've had worse, but i've had much better. they are overcooked to death, dried out and virtually candied in their sauce. the pork cannot be tasted at all and has no texture, just dry mush under a hard carmelized exterior. sort of reminds me of the babyback ribs at ruby tuesdays. sorry, joe.","disappointment, admiration, disapproval","[INST] A customer left us a 2-star review: 'the atmosphere and service at joe's are great. very sincere, likeable people. they get the sauce right, they get the sides right in fact, joe's pit beans are some of the best i've ever had , and they do make incredible root beer. regrettably, there's no way i can rate their ribs a ok. i've had worse, but i've had much better. they are overcooked to death, dried out and virtually candied in their sauce. the pork cannot be tasted at all and has no texture, just dry mush under a hard carmelized exterior. sort of reminds me of the babyback ribs at ruby tuesdays. sorry, joe.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the atmosphere and service at joe's are great. very sincere, likeable people. they get the sauce right, they get the sides right in fact, joe's pit beans are some of the best i've ever had , and they do make incredible root beer. regrettably, there's no way i can rate their ribs a ok. i've had worse, but i've had much better. they are overcooked to death, dried out and virtually candied in their sauce. the pork cannot be tasted at all and has no texture, just dry mush under a hard carmelized exterior. sort of reminds me of the babyback ribs at ruby tuesdays. sorry, joe.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Joe's, we can focus on perfecting the ribs preparation. Here are some suggestions:

1. Cooking Technique: Ensure the ribs are cooked evenly to maintain the pork's texture and flavor. This may involve adjusting cooking times or temperatures.

2. Sauce Application: Balance the sauce application to avoid over-caramelization. The sauce should complement the ribs, not mask their taste.

3. Quality Control: Use high-quality pork for the ribs to ensure a better taste and texture.

4. Staff Training: Train staff on proper cooking techniques and presentation to maintain consistency across all dishes."
2,Staff - friendly\n\nOnsite urgent care - good. \n\nprescription filling ability - awful.  Don't have a prescription filled here. They either 1) don't receive it all or 2)  get it wrong.  Seriously.  Don't.  It's not worth the headaches.,staff friendly n nonsite urgent care good. n nprescription filling ability awful. don't have a prescription filled here. they either 1 don't receive it all or 2 get it wrong. seriously. don't. it's not worth the headaches.,"disapproval, annoyance, neutral","[INST] A customer left us a 2-star review: 'staff friendly n nonsite urgent care good. n nprescription filling ability awful. don't have a prescription filled here. they either 1 don't receive it all or 2 get it wrong. seriously. don't. it's not worth the headaches.' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'staff friendly n nonsite urgent care good. n nprescription filling ability awful. don't have a prescription filled here. they either 1 don't receive it all or 2 get it wrong. seriously. don't. it's not worth the headaches.' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we should focus on enhancing our prescription filling process. Here are some specific actions we can take:

1. Improve communication with pharmacies: Ensure that all prescriptions are accurately and promptly sent to the designated pharmacy.

2. Verify prescription accuracy: Implement a double-check system to confirm the accuracy of prescriptions before they are sent to the pharmacy.

3. Follow up on prescriptions: Establish a system to follow up on prescriptions with both the customer and the pharmacy to ensure they have been received and filled correctly."
2,"Went to Flancers the first time this last week.  I got the Prickly Pear Caesar Chicken.  I was not a fan.  The dressing didn't taste much like Caesar and while the Prickly Pear flavoring was tasty, it seemed odd for a Caesar.  I got the salad when we could not get a wheat crust pizza larger than 10 inch for the hubbie and I to share.  He said the pizza was okay, but it didn't look appetizing to me.  The bread that came w/ my salad, loaded w/ parmesan cheese, was tasty, but for a carb watcher, too much.  Now that I think about it, I don't remember the taste of parmesan on the salad.\n\nMy biggest knock on the place:  the lager beer selection.  American lagers only.  I don't care for American lagers.  Bud Light makes me burp, a lot, and American lagers to me lack the flavor of a Stella, Phuket, Corona, Peroni, etc.  For a restaurant that offers beer pairings, they need to overhaul the lager selection for those of us not into ales.  I'd visit one more time if I could have a Stella w/ my meal, but with the lager selection, I can scratch them off my list.","went to flancers the first time this last week. i got the prickly pear caesar chicken. i was not a fan. the dressing didn't taste much like caesar and while the prickly pear flavoring was tasty, it seemed odd for a caesar. i got the salad when we could not get a wheat crust pizza larger than 10 inch for the hubbie and i to share. he said the pizza was okay, but it didn't look appetizing to me. the bread that came w my salad, loaded w parmesan cheese, was tasty, but for a carb watcher, too much. now that i think about it, i don't remember the taste of parmesan on the salad. n nmy biggest knock on the place the lager beer selection. american lagers only. i don't care for american lagers. bud light makes me burp, a lot, and american lagers to me lack the flavor of a stella, phuket, corona, peroni, etc. for a restaurant that offers beer pairings, they need to overhaul the lager selection for those of us not into ales. i'd visit one more time if i could have a stella w my meal, but with the lager selection, i can scratch them off my list.","neutral, disapproval, disappointment","[INST] A customer left us a 2-star review: 'went to flancers the first time this last week. i got the prickly pear caesar chicken. i was not a fan. the dressing didn't taste much like caesar and while the prickly pear flavoring was tasty, it seemed odd for a caesar. i got the salad when we could not get a wheat crust pizza larger than 10 inch for the hubbie and i to share. he said the pizza was okay, but it didn't look appetizing to me. the bread that came w my salad, loaded w parmesan cheese, was tasty, but for a carb watcher, too much. now that i think about it, i don't remember the taste of parmesan on the salad. n nmy biggest knock on the place the lager beer selection. american lagers only. i don't care for american lagers. bud light makes me burp, a lot, and american lagers to me lack the flavor of a stella, phuket, corona, peroni, etc. for a restaurant that offers beer pairings, they need to overhaul the lager selection for those of us not into ales. i'd visit one more time if i could have a stella w my meal, but with the lager selection, i can scratch them off my list.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'went to flancers the first time this last week. i got the prickly pear caesar chicken. i was not a fan. the dressing didn't taste much like caesar and while the prickly pear flavoring was tasty, it seemed odd for a caesar. i got the salad when we could not get a wheat crust pizza larger than 10 inch for the hubbie and i to share. he said the pizza was okay, but it didn't look appetizing to me. the bread that came w my salad, loaded w parmesan cheese, was tasty, but for a carb watcher, too much. now that i think about it, i don't remember the taste of parmesan on the salad. n nmy biggest knock on the place the lager beer selection. american lagers only. i don't care for american lagers. bud light makes me burp, a lot, and american lagers to me lack the flavor of a stella, phuket, corona, peroni, etc. for a restaurant that offers beer pairings, they need to overhaul the lager selection for those of us not into ales. i'd visit one more time if i could have a stella w my meal, but with the lager selection, i can scratch them off my list.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can consider the following steps:

1. Review the Caesar salad recipe, particularly the dressing, to ensure it more closely resembles a traditional Caesar dressing.
2. Offer a wider variety of beer options, including international lagers, to cater to customers who prefer a more diverse selection.
3. Communicate the size options for pizzas more clearly, to avoid any confusion or disappointment when the desired size is not available.
4. Consider offering a gluten-free or lower-carb option for bread served with salads, to accommodate customers who are watching their carb intake."
2,"Cottage Express is almost completely unremarkable, as they are one of many fast-food Chinese restaurants in strip malls in a city that has dozens, if not hundreds of them.  They do stand out in a few respects, and unfortunately food is not one of them.  At least not in a good way.\n\nThe first thing that I noticed is that their banner proclaims that this is the fifth location for this enterprise in the Charlotte area.  Yet strangely I have never noticed another, not even as I attempted to find one online while I was creating this review (note: I did eventually find one place up near El Taco Veloz with a similar name).  Perhaps a marketing tactic, or maybe they are just using another name for this new store.  Whatever the case, it is still odd that not a single other location turns up.  Anywhere.\n\nNext up is the staff.  Generally these small, dimly-lit quick-serve locations are staffed by individuals who do not speak particularly good English, yet are generally regarded as being at best one generation removed from (whatever country they have decided to represent via their food).  Not here.  This staff is instead a couple of teenage girls who are not only definitely American, they let you know at every turn they are interested in only your money, and the food is well down their list of priorities.\n\nFinally, instead of being served something that comes up rather quickly by a quick turn in one massive wok, you get to choose from a steam table.  Not quite a buffet, because you do not get to go back for seconds - and the food on the table does not appear to have been refreshed any time in the last few hours, or perhaps days.","cottage express is almost completely unremarkable, as they are one of many fast food chinese restaurants in strip malls in a city that has dozens, if not hundreds of them. they do stand out in a few respects, and unfortunately food is not one of them. at least not in a good way. n nthe first thing that i noticed is that their banner proclaims that this is the fifth location for this enterprise in the charlotte area. yet strangely i have never noticed another, not even as i attempted to find one online while i was creating this review note i did eventually find one place up near el taco veloz with a similar name . perhaps a marketing tactic, or maybe they are just using another name for this new store. whatever the case, it is still odd that not a single other location turns up. anywhere. n nnext up is the staff. generally these small, dimly lit quick serve locations are staffed by individuals who do not speak particularly good english, yet are generally regarded as being at best one generation removed from whatever country they have decided to represent via their food . not here. this staff is instead a couple of teenage girls who are not only definitely american, they let you know at every turn they are interested in only your money, and the food is well down their list of priorities. n nfinally, instead of being served something that comes up rather quickly by a quick turn in one massive wok, you get to choose from a steam table. not quite a buffet, because you do not get to go back for seconds and the food on the table does not appear to have been refreshed any time in the last few hours, or perhaps days.","neutral, realization, disappointment","[INST] A customer left us a 2-star review: 'cottage express is almost completely unremarkable, as they are one of many fast food chinese restaurants in strip malls in a city that has dozens, if not hundreds of them. they do stand out in a few respects, and unfortunately food is not one of them. at least not in a good way. n nthe first thing that i noticed is that their banner proclaims that this is the fifth location for this enterprise in the charlotte area. yet strangely i have never noticed another, not even as i attempted to find one online while i was creating this review note i did eventually find one place up near el taco veloz with a similar name . perhaps a marketing tactic, or maybe they are just using another name for this new store. whatever the case, it is still odd that not a single other location turns up. anywhere. n nnext up is the staff. generally these small, dimly lit quick serve locations are staffed by individuals who do not speak particularly good english, yet are generally regarded as being at best one generation removed from whatever country they have decided to represent via their food . not here. this staff is instead a couple of teenage girls who are not only definitely american, they let you know at every turn they are interested in only your money, and the food is well down their list of priorities. n nfinally, instead of being served something that comes up rather quickly by a quick turn in one massive wok, you get to choose from a steam table. not quite a buffet, because you do not get to go back for seconds and the food on the table does not appear to have been refreshed any time in the last few hours, or perhaps days.' The customer feels neutral, realization, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'cottage express is almost completely unremarkable, as they are one of many fast food chinese restaurants in strip malls in a city that has dozens, if not hundreds of them. they do stand out in a few respects, and unfortunately food is not one of them. at least not in a good way. n nthe first thing that i noticed is that their banner proclaims that this is the fifth location for this enterprise in the charlotte area. yet strangely i have never noticed another, not even as i attempted to find one online while i was creating this review note i did eventually find one place up near el taco veloz with a similar name . perhaps a marketing tactic, or maybe they are just using another name for this new store. whatever the case, it is still odd that not a single other location turns up. anywhere. n nnext up is the staff. generally these small, dimly lit quick serve locations are staffed by individuals who do not speak particularly good english, yet are generally regarded as being at best one generation removed from whatever country they have decided to represent via their food . not here. this staff is instead a couple of teenage girls who are not only definitely american, they let you know at every turn they are interested in only your money, and the food is well down their list of priorities. n nfinally, instead of being served something that comes up rather quickly by a quick turn in one massive wok, you get to choose from a steam table. not quite a buffet, because you do not get to go back for seconds and the food on the table does not appear to have been refreshed any time in the last few hours, or perhaps days.' The customer feels neutral, realization, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Enhance the taste and presentation of our dishes to make them more appealing and memorable. This could involve improving the cooking process, using higher quality ingredients, or consulting with a food consultant.

2. Staff Training: Train our staff to provide friendly and efficient service. This includes improving their communication skills, ensuring they prioritize customer satisfaction, and educating them about the food we serve.

3. Cleanliness and Ambiance: Improve the cleanliness of the restaurant, particularly the dining area and steam table. A brighter, more inviting atmosphere could also be considered."
2,"Punked!\nIn a sentence, horrendous value for money.\nWe chose this place expecting a fine dining experience complete with great food and service. Unfortunately both failed and especially the service.\nWe had specified to our waiter immediately that we had an hour and a half before we had to leave to attend a show and he assured us we'd have plenty of time to enjoy our meal at a quiet and relaxed pace.\nOne hour and 10 minutes later our steaks arrive even though the 2 parties next  to us arrived later and had already been served all 3 courses of their meals. What's going on?\nCall it favouritism, poor planning or whatever, we had to engulf our meals in 10 minutes before rushing off to our show only to be late. Not only that, the waiter forgot to include the mushrooms I ordered, had them made quickly and then added them to our bill...so considerate of him. Where's the common sense in customer service? At least give me the mushrooms for free!\nI wish I could say the food was superb but it was average at best;  I've had better steaks  at 1/10 the cost, no joke.\nBottom line: if you're looking for a premium dining experience, think twice before choosing Delmonico.","punked! nin a sentence, horrendous value for money. nwe chose this place expecting a fine dining experience complete with great food and service. unfortunately both failed and especially the service. nwe had specified to our waiter immediately that we had an hour and a half before we had to leave to attend a show and he assured us we'd have plenty of time to enjoy our meal at a quiet and relaxed pace. none hour and 10 minutes later our steaks arrive even though the 2 parties next to us arrived later and had already been served all 3 courses of their meals. what's going on? ncall it favouritism, poor planning or whatever, we had to engulf our meals in 10 minutes before rushing off to our show only to be late. not only that, the waiter forgot to include the mushrooms i ordered, had them made quickly and then added them to our bill...so considerate of him. where's the common sense in customer service? at least give me the mushrooms for free! ni wish i could say the food was superb but it was average at best i've had better steaks at 1 10 the cost, no joke. nbottom line if you're looking for a premium dining experience, think twice before choosing delmonico.","disappointment, curiosity, admiration","[INST] A customer left us a 2-star review: 'punked! nin a sentence, horrendous value for money. nwe chose this place expecting a fine dining experience complete with great food and service. unfortunately both failed and especially the service. nwe had specified to our waiter immediately that we had an hour and a half before we had to leave to attend a show and he assured us we'd have plenty of time to enjoy our meal at a quiet and relaxed pace. none hour and 10 minutes later our steaks arrive even though the 2 parties next to us arrived later and had already been served all 3 courses of their meals. what's going on? ncall it favouritism, poor planning or whatever, we had to engulf our meals in 10 minutes before rushing off to our show only to be late. not only that, the waiter forgot to include the mushrooms i ordered, had them made quickly and then added them to our bill...so considerate of him. where's the common sense in customer service? at least give me the mushrooms for free! ni wish i could say the food was superb but it was average at best i've had better steaks at 1 10 the cost, no joke. nbottom line if you're looking for a premium dining experience, think twice before choosing delmonico.' The customer feels disappointment, curiosity, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'punked! nin a sentence, horrendous value for money. nwe chose this place expecting a fine dining experience complete with great food and service. unfortunately both failed and especially the service. nwe had specified to our waiter immediately that we had an hour and a half before we had to leave to attend a show and he assured us we'd have plenty of time to enjoy our meal at a quiet and relaxed pace. none hour and 10 minutes later our steaks arrive even though the 2 parties next to us arrived later and had already been served all 3 courses of their meals. what's going on? ncall it favouritism, poor planning or whatever, we had to engulf our meals in 10 minutes before rushing off to our show only to be late. not only that, the waiter forgot to include the mushrooms i ordered, had them made quickly and then added them to our bill...so considerate of him. where's the common sense in customer service? at least give me the mushrooms for free! ni wish i could say the food was superb but it was average at best i've had better steaks at 1 10 the cost, no joke. nbottom line if you're looking for a premium dining experience, think twice before choosing delmonico.' The customer feels disappointment, curiosity, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's disappointment with the service and the food. Apologize for the inconvenience caused and express empathy for their situation.

2. Address the concerns: Explain that we value their time and understand their need to attend a show. Assure them that we will take steps to ensure that their reservations are given priority in the future, and that their specific requests will be accommodated.

3. Offer a solution: Offer a complimentary meal or a discount on their next visit as a gesture of goodwill."
2,"Great vibe and location for we S. Phx folk, but ye gods, beware ordering a \""house Cabernet\"" during Happy Hour - $12 a GLASS!  For happy hour house wine?  Are you kidding?  \n\nThe hhr food is a great deal, we'll be ordering beer next time.. phew.  \n\nCaveat emptor.  Bring a high limit credit card.","great vibe and location for we s. phx folk, but ye gods, beware ordering a house cabernet during happy hour 12 a glass! for happy hour house wine? are you kidding? n nthe hhr food is a great deal, we'll be ordering beer next time.. phew. n ncaveat emptor. bring a high limit credit card.","admiration, approval, curiosity","[INST] A customer left us a 2-star review: 'great vibe and location for we s. phx folk, but ye gods, beware ordering a house cabernet during happy hour 12 a glass! for happy hour house wine? are you kidding? n nthe hhr food is a great deal, we'll be ordering beer next time.. phew. n ncaveat emptor. bring a high limit credit card.' The customer feels admiration, approval, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'great vibe and location for we s. phx folk, but ye gods, beware ordering a house cabernet during happy hour 12 a glass! for happy hour house wine? are you kidding? n nthe hhr food is a great deal, we'll be ordering beer next time.. phew. n ncaveat emptor. bring a high limit credit card.' The customer feels admiration, approval, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following concerns:

1. House Cabernet during Happy Hour: Offer a more competitive price for house wines during happy hour, or provide a clearer indication of the discounted price.

2. Clarity in Promotions: Ensure that all promotions, including happy hour deals, are clearly communicated to avoid any confusion or disappointment.

3. Food Quality: Improve the quality of food offerings during happy hour, or consider offering a wider variety of options to cater to different tastes."
2,"A nice idea but brunch was at best, meh. The omelets are $10 and miniscule. I got the \""roasted vegetables\"" as a side, potatoes. They were tasteless and slightly undercooked. The vegetable and goat cheese omelet was super super bland.  \n\nMy fianc\u00e9 had waffles, again $10 and they were tiny and tasteless. They were served in a very well plated way with a shot glass of syrup and a pat of frozen butter on a tiny plate. It was all very pretty but the butter was useless as it was too cold to ever melt on the waffles. And for $10 they could have put more than the few bites on the plate. \n\nThe breakfast burrito our friend had went virtually uneaten. Our other friend had the mushroom burger, $15, which was a raw concoction. She seemed to really like it but it too was bland, it had a lot of different textures but no flavor. \n\nYou can go to Point/Park Brugge and for the same amount get a fresh waffle or gigantic omelet that is enough to share. I know it can be tough to be gluten free or dairy free but that doesn't mean being hosed at this below average bistro. \n\nThe d\u00e9cor and location are great. They just need to get a decent chef in the kitchen and maybe give a little bit more value for the cost. If they have to charge a buck or so more to give portions that won't leave someone hungry then so be it.","a nice idea but brunch was at best, meh. the omelets are 10 and miniscule. i got the roasted vegetables as a side, potatoes. they were tasteless and slightly undercooked. the vegetable and goat cheese omelet was super super bland. n nmy fianc u00e9 had waffles, again 10 and they were tiny and tasteless. they were served in a very well plated way with a shot glass of syrup and a pat of frozen butter on a tiny plate. it was all very pretty but the butter was useless as it was too cold to ever melt on the waffles. and for 10 they could have put more than the few bites on the plate. n nthe breakfast burrito our friend had went virtually uneaten. our other friend had the mushroom burger, 15, which was a raw concoction. she seemed to really like it but it too was bland, it had a lot of different textures but no flavor. n nyou can go to point park brugge and for the same amount get a fresh waffle or gigantic omelet that is enough to share. i know it can be tough to be gluten free or dairy free but that doesn't mean being hosed at this below average bistro. n nthe d u00e9cor and location are great. they just need to get a decent chef in the kitchen and maybe give a little bit more value for the cost. if they have to charge a buck or so more to give portions that won't leave someone hungry then so be it.","admiration, neutral, disappointment","[INST] A customer left us a 2-star review: 'a nice idea but brunch was at best, meh. the omelets are 10 and miniscule. i got the roasted vegetables as a side, potatoes. they were tasteless and slightly undercooked. the vegetable and goat cheese omelet was super super bland. n nmy fianc u00e9 had waffles, again 10 and they were tiny and tasteless. they were served in a very well plated way with a shot glass of syrup and a pat of frozen butter on a tiny plate. it was all very pretty but the butter was useless as it was too cold to ever melt on the waffles. and for 10 they could have put more than the few bites on the plate. n nthe breakfast burrito our friend had went virtually uneaten. our other friend had the mushroom burger, 15, which was a raw concoction. she seemed to really like it but it too was bland, it had a lot of different textures but no flavor. n nyou can go to point park brugge and for the same amount get a fresh waffle or gigantic omelet that is enough to share. i know it can be tough to be gluten free or dairy free but that doesn't mean being hosed at this below average bistro. n nthe d u00e9cor and location are great. they just need to get a decent chef in the kitchen and maybe give a little bit more value for the cost. if they have to charge a buck or so more to give portions that won't leave someone hungry then so be it.' The customer feels admiration, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'a nice idea but brunch was at best, meh. the omelets are 10 and miniscule. i got the roasted vegetables as a side, potatoes. they were tasteless and slightly undercooked. the vegetable and goat cheese omelet was super super bland. n nmy fianc u00e9 had waffles, again 10 and they were tiny and tasteless. they were served in a very well plated way with a shot glass of syrup and a pat of frozen butter on a tiny plate. it was all very pretty but the butter was useless as it was too cold to ever melt on the waffles. and for 10 they could have put more than the few bites on the plate. n nthe breakfast burrito our friend had went virtually uneaten. our other friend had the mushroom burger, 15, which was a raw concoction. she seemed to really like it but it too was bland, it had a lot of different textures but no flavor. n nyou can go to point park brugge and for the same amount get a fresh waffle or gigantic omelet that is enough to share. i know it can be tough to be gluten free or dairy free but that doesn't mean being hosed at this below average bistro. n nthe d u00e9cor and location are great. they just need to get a decent chef in the kitchen and maybe give a little bit more value for the cost. if they have to charge a buck or so more to give portions that won't leave someone hungry then so be it.' The customer feels admiration, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Enhance the taste and quality of our dishes, particularly the omelets, roasted vegetables, and waffles. We could consider using fresher ingredients, improving cooking techniques, and adjusting seasoning to make our dishes more flavorful.

2. Portion Size: Increase the portion sizes, especially for dishes that are perceived as small, such as the omelets, waffles, and breakfast burrito. This will help ensure customers feel they are getting good value for their money."
2,"My wife and I came here several years ago and loved the place.  We decided to stop by again and what a mistake it was.  The food selection was very limited.  The taste was ok.  I was anticipating to have lobster tail but apparently they did away with it.  We were disappointed.   One good thing, there was no line.  We were seated immediately on a Saturday night for dinner.","my wife and i came here several years ago and loved the place. we decided to stop by again and what a mistake it was. the food selection was very limited. the taste was ok. i was anticipating to have lobster tail but apparently they did away with it. we were disappointed. one good thing, there was no line. we were seated immediately on a saturday night for dinner.","disappointment, love, sadness","[INST] A customer left us a 2-star review: 'my wife and i came here several years ago and loved the place. we decided to stop by again and what a mistake it was. the food selection was very limited. the taste was ok. i was anticipating to have lobster tail but apparently they did away with it. we were disappointed. one good thing, there was no line. we were seated immediately on a saturday night for dinner.' The customer feels disappointment, love, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'my wife and i came here several years ago and loved the place. we decided to stop by again and what a mistake it was. the food selection was very limited. the taste was ok. i was anticipating to have lobster tail but apparently they did away with it. we were disappointed. one good thing, there was no line. we were seated immediately on a saturday night for dinner.' The customer feels disappointment, love, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Acknowledge their feedback: Respond to the review, thanking them for their feedback and expressing regret that their recent visit did not meet their expectations.

2. Address their concerns: Explain that the menu may have changed since their last visit, and apologize for the disappointment caused by the absence of the lobster tail dish. Offer to discuss alternative options that may appeal to them.

3. Offer a solution: Invite them to return for a complimentary meal, where they can sample a selection of dishes from the current menu and have the opportunity to enjoy their favorite dishes once again."
2,"I know this place is ghetto famous. I get that some think it deserves more stars simply for irony.  \n\nBut here's the deal:\nDo I want irony in Vegas? Where there are soooo many competing amazing places that are open all night?\n\nPeppermill is the kind of place that would mean so much to me if it was the only late night diner in a town with nothing else to do and the strange dark neon/art deco feel was just kitschy. But in my head, I can't put black lights and Hawaiian themes together, so it just feels really strange. I couldn't feel calm in the place if you gave me 3 shots of whisky and a valium. The cocktail servers in the lounge wear long evening gowns, and the restaurants servers where strange teensy server shorts with aloha shorts. It's just very very strange. \n\nThat said, everyone should go once.","i know this place is ghetto famous. i get that some think it deserves more stars simply for irony. n nbut here's the deal ndo i want irony in vegas? where there are soooo many competing amazing places that are open all night? n npeppermill is the kind of place that would mean so much to me if it was the only late night diner in a town with nothing else to do and the strange dark neon art deco feel was just kitschy. but in my head, i can't put black lights and hawaiian themes together, so it just feels really strange. i couldn't feel calm in the place if you gave me 3 shots of whisky and a valium. the cocktail servers in the lounge wear long evening gowns, and the restaurants servers where strange teensy server shorts with aloha shorts. it's just very very strange. n nthat said, everyone should go once.","curiosity, confusion, neutral","[INST] A customer left us a 2-star review: 'i know this place is ghetto famous. i get that some think it deserves more stars simply for irony. n nbut here's the deal ndo i want irony in vegas? where there are soooo many competing amazing places that are open all night? n npeppermill is the kind of place that would mean so much to me if it was the only late night diner in a town with nothing else to do and the strange dark neon art deco feel was just kitschy. but in my head, i can't put black lights and hawaiian themes together, so it just feels really strange. i couldn't feel calm in the place if you gave me 3 shots of whisky and a valium. the cocktail servers in the lounge wear long evening gowns, and the restaurants servers where strange teensy server shorts with aloha shorts. it's just very very strange. n nthat said, everyone should go once.' The customer feels curiosity, confusion, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i know this place is ghetto famous. i get that some think it deserves more stars simply for irony. n nbut here's the deal ndo i want irony in vegas? where there are soooo many competing amazing places that are open all night? n npeppermill is the kind of place that would mean so much to me if it was the only late night diner in a town with nothing else to do and the strange dark neon art deco feel was just kitschy. but in my head, i can't put black lights and hawaiian themes together, so it just feels really strange. i couldn't feel calm in the place if you gave me 3 shots of whisky and a valium. the cocktail servers in the lounge wear long evening gowns, and the restaurants servers where strange teensy server shorts with aloha shorts. it's just very very strange. n nthat said, everyone should go once.' The customer feels curiosity, confusion, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following changes:

1. Streamline the decor: The customer found the black lights and Hawaiian themes incongruous. We could consider a more cohesive theme that aligns better with the customer's expectations.

2. Update the uniforms: The customer was uncomfortable with the servers' attire in both the lounge and the restaurant. We could consider updating the uniforms to something more modern and less contrasting, such as a consistent black or neutral color scheme.

3. Enhance ambiance: The customer mentioned feeling uncomfortable and unable to relax."
2,"Went there last night with my gfriend. \n\nHostess was nice and friendly\nwaiter was ok, no personality. Didn't really help when i ask what is best in this group he responded \""this is the most popular item\"" I don't want to know the most popular item, I want to know the best tasting and why it tastes good, you idiot who just repeats the descriptions off the menu...\n\nFirst dish: artichoke salad. pretty good, over sauced though\n2nd course: oxtail gnocchi flavors delicious. (home made) Gnocchi undercooked thumb down for gnocchi (keep in mind I have gnocchi all over italy and know how it should taste)\n3rd course: Lamb chop this could have been great but it was over sated, i mean i need a glass of water salty. thumbs down\nthe best part dessert: citrus with ricotta cream. at least something good to send us on our way. thumb up\n\nBecause the waiter \""was just there\"" and the food was \""ok\"" I tipped 18%.. I never tip below 20%.. Thats how disappointed I was with the overall experience. The best thing was the hostess and the dessert. \n\nDo yourself a favor and go spend $200- bucks elsewhere.","went there last night with my gfriend. n nhostess was nice and friendly nwaiter was ok, no personality. didn't really help when i ask what is best in this group he responded this is the most popular item i don't want to know the most popular item, i want to know the best tasting and why it tastes good, you idiot who just repeats the descriptions off the menu... n nfirst dish artichoke salad. pretty good, over sauced though n2nd course oxtail gnocchi flavors delicious. home made gnocchi undercooked thumb down for gnocchi keep in mind i have gnocchi all over italy and know how it should taste n3rd course lamb chop this could have been great but it was over sated, i mean i need a glass of water salty. thumbs down nthe best part dessert citrus with ricotta cream. at least something good to send us on our way. thumb up n nbecause the waiter was just there and the food was ok i tipped 18 .. i never tip below 20 .. thats how disappointed i was with the overall experience. the best thing was the hostess and the dessert. n ndo yourself a favor and go spend 200 bucks elsewhere.","admiration, curiosity, annoyance","[INST] A customer left us a 2-star review: 'went there last night with my gfriend. n nhostess was nice and friendly nwaiter was ok, no personality. didn't really help when i ask what is best in this group he responded this is the most popular item i don't want to know the most popular item, i want to know the best tasting and why it tastes good, you idiot who just repeats the descriptions off the menu... n nfirst dish artichoke salad. pretty good, over sauced though n2nd course oxtail gnocchi flavors delicious. home made gnocchi undercooked thumb down for gnocchi keep in mind i have gnocchi all over italy and know how it should taste n3rd course lamb chop this could have been great but it was over sated, i mean i need a glass of water salty. thumbs down nthe best part dessert citrus with ricotta cream. at least something good to send us on our way. thumb up n nbecause the waiter was just there and the food was ok i tipped 18 .. i never tip below 20 .. thats how disappointed i was with the overall experience. the best thing was the hostess and the dessert. n ndo yourself a favor and go spend 200 bucks elsewhere.' The customer feels admiration, curiosity, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'went there last night with my gfriend. n nhostess was nice and friendly nwaiter was ok, no personality. didn't really help when i ask what is best in this group he responded this is the most popular item i don't want to know the most popular item, i want to know the best tasting and why it tastes good, you idiot who just repeats the descriptions off the menu... n nfirst dish artichoke salad. pretty good, over sauced though n2nd course oxtail gnocchi flavors delicious. home made gnocchi undercooked thumb down for gnocchi keep in mind i have gnocchi all over italy and know how it should taste n3rd course lamb chop this could have been great but it was over sated, i mean i need a glass of water salty. thumbs down nthe best part dessert citrus with ricotta cream. at least something good to send us on our way. thumb up n nbecause the waiter was just there and the food was ok i tipped 18 .. i never tip below 20 .. thats how disappointed i was with the overall experience. the best thing was the hostess and the dessert. n ndo yourself a favor and go spend 200 bucks elsewhere.' The customer feels admiration, curiosity, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Training: Train our staff to provide more detailed and personalized recommendations, going beyond just the most popular items. They should be able to explain the unique aspects of each dish, its taste, and why it's a standout choice.

2. Food Preparation: Pay close attention to the preparation of dishes, especially those that are cultural staples like gnocchi. Ensure they are cooked properly and seasoned to the customer's taste.

3. Communication: Improve communication skills among staff to ensure a friendly and engaging atmosphere."
2,"So, it had been a while since I had been, and remembered it being okay, so I thought I'd drive over and give it a hot. I ordered the tomato soup & turkey deluxe. The service, again, was very slow! The staff seemed pretty involved in their own conversations rather than working. So, I got home and my turkey deluxe, which should have been turkey, Swiss, lettuce, tomato & bacon...no bacon, ugh! In addition there was one piece of turkey. I will say the chips & salsa, I guess the automatic side, were good. Definitely disappointed with my return visit :-(.","so, it had been a while since i had been, and remembered it being okay, so i thought i'd drive over and give it a hot. i ordered the tomato soup turkey deluxe. the service, again, was very slow! the staff seemed pretty involved in their own conversations rather than working. so, i got home and my turkey deluxe, which should have been turkey, swiss, lettuce, tomato bacon...no bacon, ugh! in addition there was one piece of turkey. i will say the chips salsa, i guess the automatic side, were good. definitely disappointed with my return visit .","disappointment, neutral, disapproval","[INST] A customer left us a 2-star review: 'so, it had been a while since i had been, and remembered it being okay, so i thought i'd drive over and give it a hot. i ordered the tomato soup turkey deluxe. the service, again, was very slow! the staff seemed pretty involved in their own conversations rather than working. so, i got home and my turkey deluxe, which should have been turkey, swiss, lettuce, tomato bacon...no bacon, ugh! in addition there was one piece of turkey. i will say the chips salsa, i guess the automatic side, were good. definitely disappointed with my return visit .' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'so, it had been a while since i had been, and remembered it being okay, so i thought i'd drive over and give it a hot. i ordered the tomato soup turkey deluxe. the service, again, was very slow! the staff seemed pretty involved in their own conversations rather than working. so, i got home and my turkey deluxe, which should have been turkey, swiss, lettuce, tomato bacon...no bacon, ugh! in addition there was one piece of turkey. i will say the chips salsa, i guess the automatic side, were good. definitely disappointed with my return visit .' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Service Speed: The customer mentions that service was slow. We can train our staff to prioritize customer service and respond to orders promptly.

2. Staff Attention: The customer felt that the staff were more engaged in their own conversations than in their work. We can encourage our staff to maintain a customer-focused attitude and prioritize customer service.

3. Order Accuracy: The customer received an incorrect order. We can implement a system to double-check orders before they are served to ensure accuracy."
2,"I attended a birthday dinner here for a friend on a Thursday evening. I had high expectations, as I'm a huge Asian food lover and have heard great things about Pittsburgh's recent restaurant openings (as I've just returned to the city). However, I was disappointed with the food and service. The dishes we ordered really lacked a meaningful Asian influence (although no one ordered the noodle dishes) and flavor. Skate cheeks, placed on top of small pieces of white toast, were pretty bland. The fried Brussels Sprouts were the highlight (obviously, but don't beat Meat & Potatoes). We should have skipped the desserts - both options were vanilla custard-based, one topped with Fruity Pebbles (somewhat cute, but very poorly executed).\n\nIn addition, our server seemed to lack experience and confidence - we had to ask to place our order AND had to ask for recommendations, as our server never introduced herself nor asked us if we'd ever dined there (no one had). \n\nHopefully the next season's menu will feature more \""grit\""...authentic Chinese and/or Southeast Asian flavors (ala Red Farm in NYC), b/c right now it seems they are trying too hard and missing.","i attended a birthday dinner here for a friend on a thursday evening. i had high expectations, as i'm a huge asian food lover and have heard great things about pittsburgh's recent restaurant openings as i've just returned to the city . however, i was disappointed with the food and service. the dishes we ordered really lacked a meaningful asian influence although no one ordered the noodle dishes and flavor. skate cheeks, placed on top of small pieces of white toast, were pretty bland. the fried brussels sprouts were the highlight obviously, but don't beat meat potatoes . we should have skipped the desserts both options were vanilla custard based, one topped with fruity pebbles somewhat cute, but very poorly executed . n nin addition, our server seemed to lack experience and confidence we had to ask to place our order and had to ask for recommendations, as our server never introduced herself nor asked us if we'd ever dined there no one had . n nhopefully the next season's menu will feature more grit ...authentic chinese and or southeast asian flavors ala red farm in nyc , b c right now it seems they are trying too hard and missing.","disappointment, disapproval, neutral","[INST] A customer left us a 2-star review: 'i attended a birthday dinner here for a friend on a thursday evening. i had high expectations, as i'm a huge asian food lover and have heard great things about pittsburgh's recent restaurant openings as i've just returned to the city . however, i was disappointed with the food and service. the dishes we ordered really lacked a meaningful asian influence although no one ordered the noodle dishes and flavor. skate cheeks, placed on top of small pieces of white toast, were pretty bland. the fried brussels sprouts were the highlight obviously, but don't beat meat potatoes . we should have skipped the desserts both options were vanilla custard based, one topped with fruity pebbles somewhat cute, but very poorly executed . n nin addition, our server seemed to lack experience and confidence we had to ask to place our order and had to ask for recommendations, as our server never introduced herself nor asked us if we'd ever dined there no one had . n nhopefully the next season's menu will feature more grit ...authentic chinese and or southeast asian flavors ala red farm in nyc , b c right now it seems they are trying too hard and missing.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i attended a birthday dinner here for a friend on a thursday evening. i had high expectations, as i'm a huge asian food lover and have heard great things about pittsburgh's recent restaurant openings as i've just returned to the city . however, i was disappointed with the food and service. the dishes we ordered really lacked a meaningful asian influence although no one ordered the noodle dishes and flavor. skate cheeks, placed on top of small pieces of white toast, were pretty bland. the fried brussels sprouts were the highlight obviously, but don't beat meat potatoes . we should have skipped the desserts both options were vanilla custard based, one topped with fruity pebbles somewhat cute, but very poorly executed . n nin addition, our server seemed to lack experience and confidence we had to ask to place our order and had to ask for recommendations, as our server never introduced herself nor asked us if we'd ever dined there no one had . n nhopefully the next season's menu will feature more grit ...authentic chinese and or southeast asian flavors ala red farm in nyc , b c right now it seems they are trying too hard and missing.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance Asian Influence in the Menu: The customer mentioned a lack of meaningful Asian influence in the dishes. We could consider incorporating more authentic Chinese and Southeast Asian flavors into our menu, similar to Red Farm in NYC.

2. Improve Server Training: The server seemed to lack experience and confidence, which affected the service. Providing more comprehensive training for our staff, including introducing themselves and asking if customers have dined at the restaurant before, could help improve the overall experience.

3. Food Presentation and Taste: The customer found the skate cheeks bland and the desserts poorly executed."
2,"Very disappointing! Service was very slow, food was over priced and not to order. I ordered a baked potato 'fully loaded', once the meal got there, I asked about the bacon and was told that was another $.50. I passed.\n\nI filled out their comment card and am currently waiting their response...... (crickets).\n\nNot worth the price to eat there. We may go back for the band and drinks. \n\nNeed a real Steak House in the San Tan Valley!!","very disappointing! service was very slow, food was over priced and not to order. i ordered a baked potato 'fully loaded', once the meal got there, i asked about the bacon and was told that was another .50. i passed. n ni filled out their comment card and am currently waiting their response...... crickets . n nnot worth the price to eat there. we may go back for the band and drinks. n nneed a real steak house in the san tan valley!!","disappointment, neutral, disapproval","[INST] A customer left us a 2-star review: 'very disappointing! service was very slow, food was over priced and not to order. i ordered a baked potato 'fully loaded', once the meal got there, i asked about the bacon and was told that was another .50. i passed. n ni filled out their comment card and am currently waiting their response...... crickets . n nnot worth the price to eat there. we may go back for the band and drinks. n nneed a real steak house in the san tan valley!!' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'very disappointing! service was very slow, food was over priced and not to order. i ordered a baked potato 'fully loaded', once the meal got there, i asked about the bacon and was told that was another .50. i passed. n ni filled out their comment card and am currently waiting their response...... crickets . n nnot worth the price to eat there. we may go back for the band and drinks. n nneed a real steak house in the san tan valley!!' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the issue of slow service: Improve kitchen efficiency to reduce wait times.
2. Review pricing: Ensure menu prices are competitive and transparent, with no hidden charges.
3. Clarify menu items: Clearly communicate all inclusions in menu items to avoid confusion.
4. Train staff on menu items: Ensure staff are knowledgeable about menu items and can answer customer questions accurately.
5. Respond to feedback: Acknowledge the customer's feedback and offer a solution, such as a discount or complimentary item on their next visit."
2,"Been getting their menu in the mail and been looking for a good, local pizza joint. I love pizza, that and a beer is one of my favorite meals. I called in an order for pick up and it was ready in the time they gave me, I think 25 minutes.\n\nThe pizza is overall.... Ok? I ordered pepperoni and extra cheese and the amount of cheese seemed a little less than \""extra.\"" The pepperoni and everything tasted pretty good. I especially like the crust, it's on the thinner side but not too thin and was really tasty. Although I know pizza isn't an especially healthy choice, this one was rather greasy, which was a big turn off to my boyfriend. Also it really falls apart the further into the slice I got, eventually completely coming apart from the fat crust at the end. Between the grease and fall-apart quality this makes for a messy pizza experience.\n\nOverall I have mixed feelings. It definitely wasn't bad pizza but not great either. My boyfriend also ordered a calzone and thought it was \""boring.\"" Gonna keep looking for a good local pizza joint.","been getting their menu in the mail and been looking for a good, local pizza joint. i love pizza, that and a beer is one of my favorite meals. i called in an order for pick up and it was ready in the time they gave me, i think 25 minutes. n nthe pizza is overall.... ok? i ordered pepperoni and extra cheese and the amount of cheese seemed a little less than extra. the pepperoni and everything tasted pretty good. i especially like the crust, it's on the thinner side but not too thin and was really tasty. although i know pizza isn't an especially healthy choice, this one was rather greasy, which was a big turn off to my boyfriend. also it really falls apart the further into the slice i got, eventually completely coming apart from the fat crust at the end. between the grease and fall apart quality this makes for a messy pizza experience. n noverall i have mixed feelings. it definitely wasn't bad pizza but not great either. my boyfriend also ordered a calzone and thought it was boring. gonna keep looking for a good local pizza joint.","love, admiration, approval","[INST] A customer left us a 2-star review: 'been getting their menu in the mail and been looking for a good, local pizza joint. i love pizza, that and a beer is one of my favorite meals. i called in an order for pick up and it was ready in the time they gave me, i think 25 minutes. n nthe pizza is overall.... ok? i ordered pepperoni and extra cheese and the amount of cheese seemed a little less than extra. the pepperoni and everything tasted pretty good. i especially like the crust, it's on the thinner side but not too thin and was really tasty. although i know pizza isn't an especially healthy choice, this one was rather greasy, which was a big turn off to my boyfriend. also it really falls apart the further into the slice i got, eventually completely coming apart from the fat crust at the end. between the grease and fall apart quality this makes for a messy pizza experience. n noverall i have mixed feelings. it definitely wasn't bad pizza but not great either. my boyfriend also ordered a calzone and thought it was boring. gonna keep looking for a good local pizza joint.' The customer feels love, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'been getting their menu in the mail and been looking for a good, local pizza joint. i love pizza, that and a beer is one of my favorite meals. i called in an order for pick up and it was ready in the time they gave me, i think 25 minutes. n nthe pizza is overall.... ok? i ordered pepperoni and extra cheese and the amount of cheese seemed a little less than extra. the pepperoni and everything tasted pretty good. i especially like the crust, it's on the thinner side but not too thin and was really tasty. although i know pizza isn't an especially healthy choice, this one was rather greasy, which was a big turn off to my boyfriend. also it really falls apart the further into the slice i got, eventually completely coming apart from the fat crust at the end. between the grease and fall apart quality this makes for a messy pizza experience. n noverall i have mixed feelings. it definitely wasn't bad pizza but not great either. my boyfriend also ordered a calzone and thought it was boring. gonna keep looking for a good local pizza joint.' The customer feels love, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Enhance the cheese topping: The customer mentioned that the amount of cheese seemed less than expected. We could consider increasing the cheese quantity for the pepperoni and extra cheese order.

2. Reduce greasiness: The customer's boyfriend found the pizza to be greasy, which was a turnoff. We could work on reducing the greasiness of our pizza to make it more appealing.

3. Improve slice structure: The pizza seemed to fall apart as the customer ate it, which led to a messy experience. We could work on improving the structure of our slices to make them more durable."
2,"They told me that the oil change would take an hour to an hour and a half. It ended up taking three hours as they waited for a part. In their defense they said it was possible it would take longer. That was fine but when the person at the front\ndesk starts talking politics, swearing, and pushing his beliefs, that is when the line of professionalism was crossed. The car works great but the customer service left much to be desired.","they told me that the oil change would take an hour to an hour and a half. it ended up taking three hours as they waited for a part. in their defense they said it was possible it would take longer. that was fine but when the person at the front ndesk starts talking politics, swearing, and pushing his beliefs, that is when the line of professionalism was crossed. the car works great but the customer service left much to be desired.","admiration, neutral, disappointment","[INST] A customer left us a 2-star review: 'they told me that the oil change would take an hour to an hour and a half. it ended up taking three hours as they waited for a part. in their defense they said it was possible it would take longer. that was fine but when the person at the front ndesk starts talking politics, swearing, and pushing his beliefs, that is when the line of professionalism was crossed. the car works great but the customer service left much to be desired.' The customer feels admiration, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'they told me that the oil change would take an hour to an hour and a half. it ended up taking three hours as they waited for a part. in their defense they said it was possible it would take longer. that was fine but when the person at the front ndesk starts talking politics, swearing, and pushing his beliefs, that is when the line of professionalism was crossed. the car works great but the customer service left much to be desired.' The customer feels admiration, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. **Communication**: Improve the accuracy of estimated service times. If a delay is expected, inform the customer promptly and keep them updated throughout the process.

2. **Professionalism**: Train staff on maintaining a neutral and respectful demeanor during customer interactions. This includes avoiding political discussions and inappropriate language.

3. **Customer Service**: Enhance the overall customer service experience by ensuring staff are friendly, courteous, and attentive to customer needs."
2,"-Cozy atmosphere in a nice building with great outdoor seating \n-Server (heavyset black woman) was bad and behaved inappropriately\n-Food is slightly pricey for some dishes. Flank steak was amazing. Pizza was okay. Nachos were standard fare. Nothing special here.\n-Girlfriend saw server (slender black lady) use restroom, pick her teeth, and leave restroom without washing hands! This was before we left. Awful!","cozy atmosphere in a nice building with great outdoor seating n server heavyset black woman was bad and behaved inappropriately n food is slightly pricey for some dishes. flank steak was amazing. pizza was okay. nachos were standard fare. nothing special here. n girlfriend saw server slender black lady use restroom, pick her teeth, and leave restroom without washing hands! this was before we left. awful!","disgust, admiration, annoyance","[INST] A customer left us a 2-star review: 'cozy atmosphere in a nice building with great outdoor seating n server heavyset black woman was bad and behaved inappropriately n food is slightly pricey for some dishes. flank steak was amazing. pizza was okay. nachos were standard fare. nothing special here. n girlfriend saw server slender black lady use restroom, pick her teeth, and leave restroom without washing hands! this was before we left. awful!' The customer feels disgust, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'cozy atmosphere in a nice building with great outdoor seating n server heavyset black woman was bad and behaved inappropriately n food is slightly pricey for some dishes. flank steak was amazing. pizza was okay. nachos were standard fare. nothing special here. n girlfriend saw server slender black lady use restroom, pick her teeth, and leave restroom without washing hands! this was before we left. awful!' The customer feels disgust, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Training: Ensure all staff, particularly servers, are well-trained in proper hygiene practices, including washing hands regularly. This will help alleviate the customer's concern about hygiene.

2. Server Behavior: Address any inappropriate behavior from servers, ensuring they maintain a professional demeanor at all times. This will help improve the customer's overall experience and reduce feelings of annoyance.

3. Pricing: Review the pricing of our dishes, particularly those that were criticized as being overpriced. We may need to adjust prices to better reflect the quality of our food."
2,"The place looks attractive from the outside and the inside. It was not full but a bit noisy on a Friday night, so we sat down on the (quieter) heated patio. The meal started well, with good bread and fresh salads. It went down from there. Overall, serving smaller portions of higher quality food would be the way to go.\nWe had spanakopita as a starter. Three pretty large pieces -- glad we ordered just one plate for two. It looked like a \""pocket pizza\"". Too much \""cream cheese\""; I don't think it was feta. I missed the light layers of phyllo crust we should have gotten. \nThen we had the regular (beef) gyro and the chicken gyro, served with potatoes and rice. Potatoes were more like fries. I did not feel like having something that fat, I ate just a few pieces and was disappointed. The rice was not impressive--and the chicken gyro was not either. My husband liked the meal better than I did--I think he had read reviews of the place beforehand and his expectations were not too high. The service was good, the pace of the meal was good too. But I don't think I'll go back.","the place looks attractive from the outside and the inside. it was not full but a bit noisy on a friday night, so we sat down on the quieter heated patio. the meal started well, with good bread and fresh salads. it went down from there. overall, serving smaller portions of higher quality food would be the way to go. nwe had spanakopita as a starter. three pretty large pieces glad we ordered just one plate for two. it looked like a pocket pizza . too much cream cheese i don't think it was feta. i missed the light layers of phyllo crust we should have gotten. nthen we had the regular beef gyro and the chicken gyro, served with potatoes and rice. potatoes were more like fries. i did not feel like having something that fat, i ate just a few pieces and was disappointed. the rice was not impressive and the chicken gyro was not either. my husband liked the meal better than i did i think he had read reviews of the place beforehand and his expectations were not too high. the service was good, the pace of the meal was good too. but i don't think i'll go back.","joy, neutral, approval","[INST] A customer left us a 2-star review: 'the place looks attractive from the outside and the inside. it was not full but a bit noisy on a friday night, so we sat down on the quieter heated patio. the meal started well, with good bread and fresh salads. it went down from there. overall, serving smaller portions of higher quality food would be the way to go. nwe had spanakopita as a starter. three pretty large pieces glad we ordered just one plate for two. it looked like a pocket pizza . too much cream cheese i don't think it was feta. i missed the light layers of phyllo crust we should have gotten. nthen we had the regular beef gyro and the chicken gyro, served with potatoes and rice. potatoes were more like fries. i did not feel like having something that fat, i ate just a few pieces and was disappointed. the rice was not impressive and the chicken gyro was not either. my husband liked the meal better than i did i think he had read reviews of the place beforehand and his expectations were not too high. the service was good, the pace of the meal was good too. but i don't think i'll go back.' The customer feels joy, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the place looks attractive from the outside and the inside. it was not full but a bit noisy on a friday night, so we sat down on the quieter heated patio. the meal started well, with good bread and fresh salads. it went down from there. overall, serving smaller portions of higher quality food would be the way to go. nwe had spanakopita as a starter. three pretty large pieces glad we ordered just one plate for two. it looked like a pocket pizza . too much cream cheese i don't think it was feta. i missed the light layers of phyllo crust we should have gotten. nthen we had the regular beef gyro and the chicken gyro, served with potatoes and rice. potatoes were more like fries. i did not feel like having something that fat, i ate just a few pieces and was disappointed. the rice was not impressive and the chicken gyro was not either. my husband liked the meal better than i did i think he had read reviews of the place beforehand and his expectations were not too high. the service was good, the pace of the meal was good too. but i don't think i'll go back.' The customer feels joy, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Clarify the ingredients in dishes, especially those with cultural or traditional connotations like Spanakopita, to ensure they meet customer expectations.

2. Offer smaller portion sizes for dishes like gyros, which may be more appropriate for a single serving.

3. Improve the quality and variety of side dishes, such as the potatoes, to cater to a wider range of preferences.

4. Consider adjusting the noise level on Friday nights, if possible, to create a more comfortable atmosphere for diners who prefer a quieter environment."
2,"They broke almost as much as they fixed.\n\nHad my Honda in to fix a power steering pump.  They fixed it,and a motor mount they claimed was broken,  but when I got the car back it made a scraping sound whenever it hit a mild bump.  That noise was not there before.  Now they say it might be the front struts.  They gave an estimate of $900 to fix something they broke.  Called national Honda, but no help there.  I am not going to pay them to fix something they broke, as that only rewards incompetence.","they broke almost as much as they fixed. n nhad my honda in to fix a power steering pump. they fixed it,and a motor mount they claimed was broken, but when i got the car back it made a scraping sound whenever it hit a mild bump. that noise was not there before. now they say it might be the front struts. they gave an estimate of 900 to fix something they broke. called national honda, but no help there. i am not going to pay them to fix something they broke, as that only rewards incompetence.","neutral, annoyance, disapproval","[INST] A customer left us a 2-star review: 'they broke almost as much as they fixed. n nhad my honda in to fix a power steering pump. they fixed it,and a motor mount they claimed was broken, but when i got the car back it made a scraping sound whenever it hit a mild bump. that noise was not there before. now they say it might be the front struts. they gave an estimate of 900 to fix something they broke. called national honda, but no help there. i am not going to pay them to fix something they broke, as that only rewards incompetence.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'they broke almost as much as they fixed. n nhad my honda in to fix a power steering pump. they fixed it,and a motor mount they claimed was broken, but when i got the car back it made a scraping sound whenever it hit a mild bump. that noise was not there before. now they say it might be the front struts. they gave an estimate of 900 to fix something they broke. called national honda, but no help there. i am not going to pay them to fix something they broke, as that only rewards incompetence.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Acknowledge the issue: Immediately reach out to the customer to express empathy and understanding for their experience. Apologize for the inconvenience caused and assure them that you value their feedback.

2. Investigate the problem: Inspect the vehicle again to identify the source of the scraping sound. If it is indeed the front struts, offer to replace them at no additional cost to the customer. If it's not, find the root cause and explain it to the customer.

3. Offer a solution: Provide a clear and reasonable solution to resolve the issue, such as offering to cover the repair costs or providing a discount on future services."
2,"First of all, an hour after we ordered we get our food. Service was slow. My friends top priced item in the place for prime rib was not cooked for perfection and was just  rare and un-eatable! She had to call waiter to have it cooked a little bit more which took long. My burger was not the best as the flavor was more on the sauce and cheese than the burger itself. It was 5 times the price of my regular burger. Everything was salty. We had the bone marrow which was salty or maybe it was the bread and side was salty...the only think I liked was my calamnsi drink....I would not recommend the place if you want taste.","first of all, an hour after we ordered we get our food. service was slow. my friends top priced item in the place for prime rib was not cooked for perfection and was just rare and un eatable! she had to call waiter to have it cooked a little bit more which took long. my burger was not the best as the flavor was more on the sauce and cheese than the burger itself. it was 5 times the price of my regular burger. everything was salty. we had the bone marrow which was salty or maybe it was the bread and side was salty...the only think i liked was my calamnsi drink....i would not recommend the place if you want taste.","neutral, disappointment, disapproval","[INST] A customer left us a 2-star review: 'first of all, an hour after we ordered we get our food. service was slow. my friends top priced item in the place for prime rib was not cooked for perfection and was just rare and un eatable! she had to call waiter to have it cooked a little bit more which took long. my burger was not the best as the flavor was more on the sauce and cheese than the burger itself. it was 5 times the price of my regular burger. everything was salty. we had the bone marrow which was salty or maybe it was the bread and side was salty...the only think i liked was my calamnsi drink....i would not recommend the place if you want taste.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'first of all, an hour after we ordered we get our food. service was slow. my friends top priced item in the place for prime rib was not cooked for perfection and was just rare and un eatable! she had to call waiter to have it cooked a little bit more which took long. my burger was not the best as the flavor was more on the sauce and cheese than the burger itself. it was 5 times the price of my regular burger. everything was salty. we had the bone marrow which was salty or maybe it was the bread and side was salty...the only think i liked was my calamnsi drink....i would not recommend the place if you want taste.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Speed up service: Address the issue of slow service by training staff to work more efficiently, improving kitchen workflow, and reducing wait times.

2. Cook food to order: Ensure that all dishes are cooked to the customer's preference by implementing a more precise cooking process and double-checking orders before they are sent to the kitchen.

3. Improve the quality of dishes: Enhance the flavor profile of dishes, particularly the prime rib and burgers, by focusing on the quality of ingredients and seasoning."
2,"Let me start by saying that I am a huge Zipp's fan (as a chain) overall. That being said, this location is not on par with other Zipp's locations in terms of food quality / taste. \n\nMy husband and I come here often to hit up happy hour and the service in in the bar area is always great but the food is just missing that certain something. At first we thought we were finally just getting burnt out on Zipp's food - we spent the better half of our courtship eating and drinking at Zipp's Camelback and hit up the 16th St. location often while we lived in the north valley. But whenever we visit a location other than Ocotillo we are reminded of what the food should taste like - the wings taste are more succulent, the burgers are bigger and juicier and the fries are crispier. \n\nI am not sure what Ocotillo is doing wrong in the back of the house (old fryer oil? Incorrect wing sauce recipe? Too small of burger proportions?) but we will no longer visit this location and will drive a bit further to Gilbert / Warner to ensure we are tasting the Zipp's quality of food that we have grown to love over the past seven years.","let me start by saying that i am a huge zipp's fan as a chain overall. that being said, this location is not on par with other zipp's locations in terms of food quality taste. n nmy husband and i come here often to hit up happy hour and the service in in the bar area is always great but the food is just missing that certain something. at first we thought we were finally just getting burnt out on zipp's food we spent the better half of our courtship eating and drinking at zipp's camelback and hit up the 16th st. location often while we lived in the north valley. but whenever we visit a location other than ocotillo we are reminded of what the food should taste like the wings taste are more succulent, the burgers are bigger and juicier and the fries are crispier. n ni am not sure what ocotillo is doing wrong in the back of the house old fryer oil? incorrect wing sauce recipe? too small of burger proportions? but we will no longer visit this location and will drive a bit further to gilbert warner to ensure we are tasting the zipp's quality of food that we have grown to love over the past seven years.","neutral, disappointment, admiration","[INST] A customer left us a 2-star review: 'let me start by saying that i am a huge zipp's fan as a chain overall. that being said, this location is not on par with other zipp's locations in terms of food quality taste. n nmy husband and i come here often to hit up happy hour and the service in in the bar area is always great but the food is just missing that certain something. at first we thought we were finally just getting burnt out on zipp's food we spent the better half of our courtship eating and drinking at zipp's camelback and hit up the 16th st. location often while we lived in the north valley. but whenever we visit a location other than ocotillo we are reminded of what the food should taste like the wings taste are more succulent, the burgers are bigger and juicier and the fries are crispier. n ni am not sure what ocotillo is doing wrong in the back of the house old fryer oil? incorrect wing sauce recipe? too small of burger proportions? but we will no longer visit this location and will drive a bit further to gilbert warner to ensure we are tasting the zipp's quality of food that we have grown to love over the past seven years.' The customer feels neutral, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'let me start by saying that i am a huge zipp's fan as a chain overall. that being said, this location is not on par with other zipp's locations in terms of food quality taste. n nmy husband and i come here often to hit up happy hour and the service in in the bar area is always great but the food is just missing that certain something. at first we thought we were finally just getting burnt out on zipp's food we spent the better half of our courtship eating and drinking at zipp's camelback and hit up the 16th st. location often while we lived in the north valley. but whenever we visit a location other than ocotillo we are reminded of what the food should taste like the wings taste are more succulent, the burgers are bigger and juicier and the fries are crispier. n ni am not sure what ocotillo is doing wrong in the back of the house old fryer oil? incorrect wing sauce recipe? too small of burger proportions? but we will no longer visit this location and will drive a bit further to gilbert warner to ensure we are tasting the zipp's quality of food that we have grown to love over the past seven years.' The customer feels neutral, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at the Ocotillo location, consider the following steps:

1. Address the food quality concerns: Investigate the issues mentioned, such as old fryer oil, incorrect wing sauce recipe, or smaller burger proportions. Make necessary adjustments to ensure consistency with other Zipp's locations.

2. Maintain excellent service: Since the customer appreciates the service in the bar area, continue to prioritize excellent service across all areas of the restaurant.

3. Offer incentives: To encourage the customer to return, consider offering a complimentary meal or discount on their next visit to the Ocotillo location as a gesture of goodwill."
2,"We came here to watch the playoffs. I made a reservation since I knew it was going to be busy. I knew everyone will be looking for a table to watch the games. The host told me not to worry and that my table will be ready. When I got there, I didn't get my table and we had to wait for the upstairs to open. This bar was not ready to host any big games. The bartender that served my margarita didn't make it right. So easy to mess up a margarita..  Food was ok. Regular bar food. They were not very accommodating especially when you have reservations. The hostess just sat everyone that walked in. She had no clue about playoffs Sunday. I should've just watched the games at the sports book in a casino. Atleast they give out free drinks!","we came here to watch the playoffs. i made a reservation since i knew it was going to be busy. i knew everyone will be looking for a table to watch the games. the host told me not to worry and that my table will be ready. when i got there, i didn't get my table and we had to wait for the upstairs to open. this bar was not ready to host any big games. the bartender that served my margarita didn't make it right. so easy to mess up a margarita.. food was ok. regular bar food. they were not very accommodating especially when you have reservations. the hostess just sat everyone that walked in. she had no clue about playoffs sunday. i should've just watched the games at the sports book in a casino. atleast they give out free drinks!","neutral, disappointment, disapproval","[INST] A customer left us a 2-star review: 'we came here to watch the playoffs. i made a reservation since i knew it was going to be busy. i knew everyone will be looking for a table to watch the games. the host told me not to worry and that my table will be ready. when i got there, i didn't get my table and we had to wait for the upstairs to open. this bar was not ready to host any big games. the bartender that served my margarita didn't make it right. so easy to mess up a margarita.. food was ok. regular bar food. they were not very accommodating especially when you have reservations. the hostess just sat everyone that walked in. she had no clue about playoffs sunday. i should've just watched the games at the sports book in a casino. atleast they give out free drinks!' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'we came here to watch the playoffs. i made a reservation since i knew it was going to be busy. i knew everyone will be looking for a table to watch the games. the host told me not to worry and that my table will be ready. when i got there, i didn't get my table and we had to wait for the upstairs to open. this bar was not ready to host any big games. the bartender that served my margarita didn't make it right. so easy to mess up a margarita.. food was ok. regular bar food. they were not very accommodating especially when you have reservations. the hostess just sat everyone that walked in. she had no clue about playoffs sunday. i should've just watched the games at the sports book in a casino. atleast they give out free drinks!' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Communication: Ensure that our staff communicates accurately and clearly about reservations, especially during busy periods like playoff games.

2. Preparation: Be prepared for high-demand events by ensuring that all areas of the bar are ready to accommodate customers, including the upstairs if necessary.

3. Service: Train our bartenders to make drinks correctly, especially popular ones like margaritas.

4. Accommodation: Be more accommodating towards customers with reservations, especially during busy periods. Prioritize seating for those who have made reservations over walk-ins."
2,"We are staying at the Mirage and happened to walk by this restaurant which looks amazing from the outside. My wife and I are avid sushi fans and thought this would be a fun place to try out. The waitress was very friendly and the Kirin Ichiban beer was great. The sushi, was not worth the high price tag. We ordered the calamari which is thick strips (it's good but also pricey). We ordered 3 sushi rolls and were very disappointed with the lack of creativity for such an expensive roll. We decided to close out our bill even though we were still hungry because we were not satisfied. \n\nThe regular sushi rolls are extremely tiny and are just the item around rice and seaweed.  If you are deciding on this restaurant for sushi alone, don't bother. If you like your sushi to have a variety of the sea's flavors, then don't go here. Maybe we are spoiled because we are from San Diego but I will not be coming to this restaurant again. We are used to much tastier, creative sushi for about half the price of Japonais.","we are staying at the mirage and happened to walk by this restaurant which looks amazing from the outside. my wife and i are avid sushi fans and thought this would be a fun place to try out. the waitress was very friendly and the kirin ichiban beer was great. the sushi, was not worth the high price tag. we ordered the calamari which is thick strips it's good but also pricey . we ordered 3 sushi rolls and were very disappointed with the lack of creativity for such an expensive roll. we decided to close out our bill even though we were still hungry because we were not satisfied. n nthe regular sushi rolls are extremely tiny and are just the item around rice and seaweed. if you are deciding on this restaurant for sushi alone, don't bother. if you like your sushi to have a variety of the sea's flavors, then don't go here. maybe we are spoiled because we are from san diego but i will not be coming to this restaurant again. we are used to much tastier, creative sushi for about half the price of japonais.","disappointment, admiration, disapproval","[INST] A customer left us a 2-star review: 'we are staying at the mirage and happened to walk by this restaurant which looks amazing from the outside. my wife and i are avid sushi fans and thought this would be a fun place to try out. the waitress was very friendly and the kirin ichiban beer was great. the sushi, was not worth the high price tag. we ordered the calamari which is thick strips it's good but also pricey . we ordered 3 sushi rolls and were very disappointed with the lack of creativity for such an expensive roll. we decided to close out our bill even though we were still hungry because we were not satisfied. n nthe regular sushi rolls are extremely tiny and are just the item around rice and seaweed. if you are deciding on this restaurant for sushi alone, don't bother. if you like your sushi to have a variety of the sea's flavors, then don't go here. maybe we are spoiled because we are from san diego but i will not be coming to this restaurant again. we are used to much tastier, creative sushi for about half the price of japonais.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'we are staying at the mirage and happened to walk by this restaurant which looks amazing from the outside. my wife and i are avid sushi fans and thought this would be a fun place to try out. the waitress was very friendly and the kirin ichiban beer was great. the sushi, was not worth the high price tag. we ordered the calamari which is thick strips it's good but also pricey . we ordered 3 sushi rolls and were very disappointed with the lack of creativity for such an expensive roll. we decided to close out our bill even though we were still hungry because we were not satisfied. n nthe regular sushi rolls are extremely tiny and are just the item around rice and seaweed. if you are deciding on this restaurant for sushi alone, don't bother. if you like your sushi to have a variety of the sea's flavors, then don't go here. maybe we are spoiled because we are from san diego but i will not be coming to this restaurant again. we are used to much tastier, creative sushi for about half the price of japonais.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Japonais, consider the following steps:

1. Enhance Sushi Quality and Creativity: Improve the quality and creativity of the sushi rolls to meet the customer's expectations, especially for those who are avid sushi fans. Offer a wider variety of seafood options and unique presentations.

2. Adjust Portion Sizes: Address the customer's concern about the small size of the sushi rolls by increasing portion sizes or adjusting prices accordingly."
2,"We went in because we noticed it wasn't very busy and we wanted to grab a quick bite to eat.  The waitress acknowledged us, brought us 2 out of the 3 drinks we ordered and then she never came back to our table.  After 15 mins we got up and left.  I would leave a 1 star but I reserve that for blatantly rude or disgusting places.","we went in because we noticed it wasn't very busy and we wanted to grab a quick bite to eat. the waitress acknowledged us, brought us 2 out of the 3 drinks we ordered and then she never came back to our table. after 15 mins we got up and left. i would leave a 1 star but i reserve that for blatantly rude or disgusting places.","disgust, neutral, annoyance","[INST] A customer left us a 2-star review: 'we went in because we noticed it wasn't very busy and we wanted to grab a quick bite to eat. the waitress acknowledged us, brought us 2 out of the 3 drinks we ordered and then she never came back to our table. after 15 mins we got up and left. i would leave a 1 star but i reserve that for blatantly rude or disgusting places.' The customer feels disgust, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'we went in because we noticed it wasn't very busy and we wanted to grab a quick bite to eat. the waitress acknowledged us, brought us 2 out of the 3 drinks we ordered and then she never came back to our table. after 15 mins we got up and left. i would leave a 1 star but i reserve that for blatantly rude or disgusting places.' The customer feels disgust, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Training: Ensure that all staff are well-trained in providing prompt and attentive service. This includes acknowledging customers, taking orders, and checking back regularly.

2. Communication: Improve communication with customers, especially when there are delays or issues. Apologize for any inconvenience and keep customers informed about what's happening.

3. Follow-up: Implement a system to follow up with customers who have had a negative experience. This could be a phone call, email, or in-person conversation to apologize, understand their concerns, and offer a solution or compensation."
2,"With better on-site management this could be a 4-5 star business. Front end is a joke and poorly managed. Usually 3-5 employees engaged in group chat without a sense of customer service while one guy is doing all the work.\nWait times to be greeted and vacuumed are needlessly too long.\nBack end can be hit or miss but is usually pretty good. Would be better with QC from a manager before vehicles leave.\nBetter utilization of labor that is more oriented to the customer would instantly help this business.\nCustomers who are waiting do not like to see employees standing around chatting, goofing off or wandering aimlessly.","with better on site management this could be a 4 5 star business. front end is a joke and poorly managed. usually 3 5 employees engaged in group chat without a sense of customer service while one guy is doing all the work. nwait times to be greeted and vacuumed are needlessly too long. nback end can be hit or miss but is usually pretty good. would be better with qc from a manager before vehicles leave. nbetter utilization of labor that is more oriented to the customer would instantly help this business. ncustomers who are waiting do not like to see employees standing around chatting, goofing off or wandering aimlessly.","neutral, disapproval, annoyance","[INST] A customer left us a 2-star review: 'with better on site management this could be a 4 5 star business. front end is a joke and poorly managed. usually 3 5 employees engaged in group chat without a sense of customer service while one guy is doing all the work. nwait times to be greeted and vacuumed are needlessly too long. nback end can be hit or miss but is usually pretty good. would be better with qc from a manager before vehicles leave. nbetter utilization of labor that is more oriented to the customer would instantly help this business. ncustomers who are waiting do not like to see employees standing around chatting, goofing off or wandering aimlessly.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'with better on site management this could be a 4 5 star business. front end is a joke and poorly managed. usually 3 5 employees engaged in group chat without a sense of customer service while one guy is doing all the work. nwait times to be greeted and vacuumed are needlessly too long. nback end can be hit or miss but is usually pretty good. would be better with qc from a manager before vehicles leave. nbetter utilization of labor that is more oriented to the customer would instantly help this business. ncustomers who are waiting do not like to see employees standing around chatting, goofing off or wandering aimlessly.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. On-site management: Appoint a dedicated manager to oversee operations, ensure efficient workflow, and prioritize customer service.

2. Customer service: Encourage employees to prioritize customer interactions and respond promptly to customer inquiries.

3. Reduce wait times: Streamline the check-in and check-out process to minimize wait times for customers.

4. Employee engagement: Encourage a sense of teamwork and accountability among employees, with clear expectations for customer service and productivity."
2,"I really don't get what the big deal is with this place.  I have had friends tell me thats they have some of the best burgers out there, but when i went there they were nothing special.  The place as a whole is just average: the setting, the service and the food.  This place is over rated.","i really don't get what the big deal is with this place. i have had friends tell me thats they have some of the best burgers out there, but when i went there they were nothing special. the place as a whole is just average the setting, the service and the food. this place is over rated.","disapproval, confusion, annoyance","[INST] A customer left us a 2-star review: 'i really don't get what the big deal is with this place. i have had friends tell me thats they have some of the best burgers out there, but when i went there they were nothing special. the place as a whole is just average the setting, the service and the food. this place is over rated.' The customer feels disapproval, confusion, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i really don't get what the big deal is with this place. i have had friends tell me thats they have some of the best burgers out there, but when i went there they were nothing special. the place as a whole is just average the setting, the service and the food. this place is over rated.' The customer feels disapproval, confusion, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we could consider the following steps:

1. Acknowledge their feedback: Respond to the review, thank them for their feedback, and express regret that their experience didn't meet their expectations.

2. Investigate the issue: Examine the quality of the food, service, and ambiance to identify potential areas for improvement.

3. Offer a complimentary meal: As a gesture of goodwill, offer the customer a complimentary meal on their next visit to give them another chance to try our burgers and hopefully have a more positive experience."
2,"It was an okay place to eat at. The restaurant was kind of small to me. Also, my friend got their food before me, so I had to wait and watch them eat before I got my food.","it was an okay place to eat at. the restaurant was kind of small to me. also, my friend got their food before me, so i had to wait and watch them eat before i got my food.","approval, neutral, admiration","[INST] A customer left us a 2-star review: 'it was an okay place to eat at. the restaurant was kind of small to me. also, my friend got their food before me, so i had to wait and watch them eat before i got my food.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'it was an okay place to eat at. the restaurant was kind of small to me. also, my friend got their food before me, so i had to wait and watch them eat before i got my food.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Improve seating arrangement: To address the issue of the restaurant being small, we could consider rearranging the seating to provide more space between tables, or even expand the dining area if possible.

2. Enhance order efficiency: To address the issue of food being served unevenly, we could implement measures to improve kitchen efficiency, such as streamlining the order process, training staff to work more effectively as a team, or using technology to manage orders more efficiently."
2,"For a place being famous for their meat...it didn't live up to par.  I ordered the Rib Eye and it was really dry and flavorless.  I understand the Ribeye is a fattier cut but my piece was over 50% fat.  bleh. In addition, my Medium Rare was VERY rare.  On the side note, the fries here are great! ironic, everything I liked at this dinner was non-brazillian related. \n\nSome of our party opted for the all you can eat bbq but everyone wasn't feeling too great 30 minutes after our meal. \n\nThe highlight of the meal was their grand salad bar. Not only salads but had many sides. My favorite was actually the mini baby back ribs and corn cheese bread. I felt like I should of skipped the $40 steak and just opted for the all you can salad bar. \n\nTip: they have restauarant.com or if you have the Planet Hollywood Hotel Chain players card - they will give you 10% off your bill.","for a place being famous for their meat...it didn't live up to par. i ordered the rib eye and it was really dry and flavorless. i understand the ribeye is a fattier cut but my piece was over 50 fat. bleh. in addition, my medium rare was very rare. on the side note, the fries here are great! ironic, everything i liked at this dinner was non brazillian related. n nsome of our party opted for the all you can eat bbq but everyone wasn't feeling too great 30 minutes after our meal. n nthe highlight of the meal was their grand salad bar. not only salads but had many sides. my favorite was actually the mini baby back ribs and corn cheese bread. i felt like i should of skipped the 40 steak and just opted for the all you can salad bar. n ntip they have restauarant.com or if you have the planet hollywood hotel chain players card they will give you 10 off your bill.","disappointment, admiration, neutral","[INST] A customer left us a 2-star review: 'for a place being famous for their meat...it didn't live up to par. i ordered the rib eye and it was really dry and flavorless. i understand the ribeye is a fattier cut but my piece was over 50 fat. bleh. in addition, my medium rare was very rare. on the side note, the fries here are great! ironic, everything i liked at this dinner was non brazillian related. n nsome of our party opted for the all you can eat bbq but everyone wasn't feeling too great 30 minutes after our meal. n nthe highlight of the meal was their grand salad bar. not only salads but had many sides. my favorite was actually the mini baby back ribs and corn cheese bread. i felt like i should of skipped the 40 steak and just opted for the all you can salad bar. n ntip they have restauarant.com or if you have the planet hollywood hotel chain players card they will give you 10 off your bill.' The customer feels disappointment, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'for a place being famous for their meat...it didn't live up to par. i ordered the rib eye and it was really dry and flavorless. i understand the ribeye is a fattier cut but my piece was over 50 fat. bleh. in addition, my medium rare was very rare. on the side note, the fries here are great! ironic, everything i liked at this dinner was non brazillian related. n nsome of our party opted for the all you can eat bbq but everyone wasn't feeling too great 30 minutes after our meal. n nthe highlight of the meal was their grand salad bar. not only salads but had many sides. my favorite was actually the mini baby back ribs and corn cheese bread. i felt like i should of skipped the 40 steak and just opted for the all you can salad bar. n ntip they have restauarant.com or if you have the planet hollywood hotel chain players card they will give you 10 off your bill.' The customer feels disappointment, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve the preparation of the ribeye steak: Ensure the steak is cooked to the requested level (medium rare in this case) and has a good balance of fat and meat.

2. Consistency in food quality: Ensure that all dishes, especially the signature dishes, meet the expected quality standards.

3. Address food safety concerns: Investigate the reason behind some members of the party feeling unwell after the meal. This could be related to food preparation, storage, or handling."
2,"I took a friend of mine out for her birthday last Friday (May 9th) and The White Chocolate Grill was her choice.  Neither of us had been there before but the menu looked very intriguing.  The facility is stylish and intimate - better suited for couples than just friends - and we were seated quickly and courteously.  \n\nI ordered the Citrus-Soy Glazed Salmon.  It was over cooked and floating in far too much, and quite non-distinctive, juice.  I didn't finish it.  When the wait person asked if I wanted it boxed I honestly told her that \""it wouldn't be worth it.\""\n\nMy friend had the Blackened Mahi.  The menu indicates that it was 'grilled, topped with crab meat and a tomato Creole sauce\"".  When it arrived we both wondered where the crab meat was.  We envisioned something that would be at least visible.  She said that it was 'ok'.  I was probably more disappointed that she was because this was part of her birthday 'gift'.  \n\nFor desert we split the White Chocolate Raspberry Cheesecake.  Although it was good I personally couldn't help thinking that is was just a 'dressed-up' Costco cheesecake.  \n\nThe wait person was pleasant but disinterested and didn't even put a candle in the desert even though she knew it was my friend's BD.  I raise this as an issue only because sometimes the wait person can make turn an unpleasant experience around by doing something 'special'.  But it apparently never occurred to her that she was an integral part of the 'dining experience.'  \n\nOverall, our experience at TWCG was mediocre and in this price tier Houston's has them beat 10 to 1!  Maybe it is a good place for happy hour and a desert or maybe it's a 'date value' thing but I won't bother with it again.","i took a friend of mine out for her birthday last friday may 9th and the white chocolate grill was her choice. neither of us had been there before but the menu looked very intriguing. the facility is stylish and intimate better suited for couples than just friends and we were seated quickly and courteously. n ni ordered the citrus soy glazed salmon. it was over cooked and floating in far too much, and quite non distinctive, juice. i didn't finish it. when the wait person asked if i wanted it boxed i honestly told her that it wouldn't be worth it. n nmy friend had the blackened mahi. the menu indicates that it was 'grilled, topped with crab meat and a tomato creole sauce . when it arrived we both wondered where the crab meat was. we envisioned something that would be at least visible. she said that it was 'ok'. i was probably more disappointed that she was because this was part of her birthday 'gift'. n nfor desert we split the white chocolate raspberry cheesecake. although it was good i personally couldn't help thinking that is was just a 'dressed up' costco cheesecake. n nthe wait person was pleasant but disinterested and didn't even put a candle in the desert even though she knew it was my friend's bd. i raise this as an issue only because sometimes the wait person can make turn an unpleasant experience around by doing something 'special'. but it apparently never occurred to her that she was an integral part of the 'dining experience.' n noverall, our experience at twcg was mediocre and in this price tier houston's has them beat 10 to 1! maybe it is a good place for happy hour and a desert or maybe it's a 'date value' thing but i won't bother with it again.","neutral, disapproval, approval","[INST] A customer left us a 2-star review: 'i took a friend of mine out for her birthday last friday may 9th and the white chocolate grill was her choice. neither of us had been there before but the menu looked very intriguing. the facility is stylish and intimate better suited for couples than just friends and we were seated quickly and courteously. n ni ordered the citrus soy glazed salmon. it was over cooked and floating in far too much, and quite non distinctive, juice. i didn't finish it. when the wait person asked if i wanted it boxed i honestly told her that it wouldn't be worth it. n nmy friend had the blackened mahi. the menu indicates that it was 'grilled, topped with crab meat and a tomato creole sauce . when it arrived we both wondered where the crab meat was. we envisioned something that would be at least visible. she said that it was 'ok'. i was probably more disappointed that she was because this was part of her birthday 'gift'. n nfor desert we split the white chocolate raspberry cheesecake. although it was good i personally couldn't help thinking that is was just a 'dressed up' costco cheesecake. n nthe wait person was pleasant but disinterested and didn't even put a candle in the desert even though she knew it was my friend's bd. i raise this as an issue only because sometimes the wait person can make turn an unpleasant experience around by doing something 'special'. but it apparently never occurred to her that she was an integral part of the 'dining experience.' n noverall, our experience at twcg was mediocre and in this price tier houston's has them beat 10 to 1! maybe it is a good place for happy hour and a desert or maybe it's a 'date value' thing but i won't bother with it again.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i took a friend of mine out for her birthday last friday may 9th and the white chocolate grill was her choice. neither of us had been there before but the menu looked very intriguing. the facility is stylish and intimate better suited for couples than just friends and we were seated quickly and courteously. n ni ordered the citrus soy glazed salmon. it was over cooked and floating in far too much, and quite non distinctive, juice. i didn't finish it. when the wait person asked if i wanted it boxed i honestly told her that it wouldn't be worth it. n nmy friend had the blackened mahi. the menu indicates that it was 'grilled, topped with crab meat and a tomato creole sauce . when it arrived we both wondered where the crab meat was. we envisioned something that would be at least visible. she said that it was 'ok'. i was probably more disappointed that she was because this was part of her birthday 'gift'. n nfor desert we split the white chocolate raspberry cheesecake. although it was good i personally couldn't help thinking that is was just a 'dressed up' costco cheesecake. n nthe wait person was pleasant but disinterested and didn't even put a candle in the desert even though she knew it was my friend's bd. i raise this as an issue only because sometimes the wait person can make turn an unpleasant experience around by doing something 'special'. but it apparently never occurred to her that she was an integral part of the 'dining experience.' n noverall, our experience at twcg was mediocre and in this price tier houston's has them beat 10 to 1! maybe it is a good place for happy hour and a desert or maybe it's a 'date value' thing but i won't bother with it again.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your establishment, consider the following steps:

1. Improve the execution of dishes, particularly the citrus soy glazed salmon and blackened mahi. Ensure that dishes are cooked to order and that the presentation meets customer expectations.

2. Clarify menu descriptions, especially for dishes that include unique ingredients or toppings. In this case, make sure that the blackened mahi is clearly indicated as having visible crab meat.

3. Train staff to be more attentive and proactive, especially when it comes to special occasions like birthdays."
2,"Four of us went here on Friday night around 6:00pm. We told the host that we wanted to have a drink at the bar and then have dinner. He bluntly stated that we better keep an eye on the door because he wouldn't save a table for us. We didn't think it would be a problem, so we sat at the bar and ordered drinks. I enjoyed the Pomagranitini and the others had martinis. As we finished our drinks, I went up to the host and asked for a table. He asked for my name, smugly handed me a \""buzzer\"" and said that it would be 25-30 minutes. I noticed that my name was the only one on the list, I looked around and no one was waiting. It looked like there were some tables available so I was very puzzled. I went back to my friends and we agreed that we would rather spend our money next door at Firebirds where we have always been treated well. When my friend told the host, he just shrugged and said okay. I was very disappointed at the poor customer service we experienced. When I go to a restaurant, I want to feel like they want my business.","four of us went here on friday night around 6 00pm. we told the host that we wanted to have a drink at the bar and then have dinner. he bluntly stated that we better keep an eye on the door because he wouldn't save a table for us. we didn't think it would be a problem, so we sat at the bar and ordered drinks. i enjoyed the pomagranitini and the others had martinis. as we finished our drinks, i went up to the host and asked for a table. he asked for my name, smugly handed me a buzzer and said that it would be 25 30 minutes. i noticed that my name was the only one on the list, i looked around and no one was waiting. it looked like there were some tables available so i was very puzzled. i went back to my friends and we agreed that we would rather spend our money next door at firebirds where we have always been treated well. when my friend told the host, he just shrugged and said okay. i was very disappointed at the poor customer service we experienced. when i go to a restaurant, i want to feel like they want my business.","joy, neutral, approval","[INST] A customer left us a 2-star review: 'four of us went here on friday night around 6 00pm. we told the host that we wanted to have a drink at the bar and then have dinner. he bluntly stated that we better keep an eye on the door because he wouldn't save a table for us. we didn't think it would be a problem, so we sat at the bar and ordered drinks. i enjoyed the pomagranitini and the others had martinis. as we finished our drinks, i went up to the host and asked for a table. he asked for my name, smugly handed me a buzzer and said that it would be 25 30 minutes. i noticed that my name was the only one on the list, i looked around and no one was waiting. it looked like there were some tables available so i was very puzzled. i went back to my friends and we agreed that we would rather spend our money next door at firebirds where we have always been treated well. when my friend told the host, he just shrugged and said okay. i was very disappointed at the poor customer service we experienced. when i go to a restaurant, i want to feel like they want my business.' The customer feels joy, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'four of us went here on friday night around 6 00pm. we told the host that we wanted to have a drink at the bar and then have dinner. he bluntly stated that we better keep an eye on the door because he wouldn't save a table for us. we didn't think it would be a problem, so we sat at the bar and ordered drinks. i enjoyed the pomagranitini and the others had martinis. as we finished our drinks, i went up to the host and asked for a table. he asked for my name, smugly handed me a buzzer and said that it would be 25 30 minutes. i noticed that my name was the only one on the list, i looked around and no one was waiting. it looked like there were some tables available so i was very puzzled. i went back to my friends and we agreed that we would rather spend our money next door at firebirds where we have always been treated well. when my friend told the host, he just shrugged and said okay. i was very disappointed at the poor customer service we experienced. when i go to a restaurant, i want to feel like they want my business.' The customer feels joy, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps could be taken:

1. Train staff on the importance of customer service and the value of each customer.
2. Implement a policy of reserving tables for parties that have requested one, especially during busy hours.
3. Improve communication with customers about wait times and table availability.
4. Offer a warm and welcoming atmosphere to make customers feel valued.
5. Provide prompt and courteous service to all customers, regardless of the size of their party.
6. Follow up with the customer to apologize for their experience and offer a solution, such as a complimentary meal or drink on their next visit."
2,"This place seems perfectly fine as you peruse the grain section. Then I strolled through the produce section, which really should be the pride and joy of a store like this. The produce section is the core of a healthy diet - and this is a health food store. However, the blackberries were a little wrinkled. The salad a bit brown. I thought however I scored by getting 2 for 1 on avocados. They were not mushy, they had good color. When I cut into them at home, they were MOLDY and spongy and black and disgusting. ALL of them. Gross!!! I now wonder if I should eat the buckwheat from their shop - can buckwheat go bad???\nThey also had Dr Bronner's castille soup which I love. Their bottles however where cloudy. I have NEVER seen a cloudy bottle of Dr Bronners and I have seen a lot of them (they have it at Trader Joes in San Francisco where I used to live). These bottles must have been there for years! I am not going back there - for anything. It's like the owner forgot he owned the store and never comes by. It is neglected big time! Yuck!","this place seems perfectly fine as you peruse the grain section. then i strolled through the produce section, which really should be the pride and joy of a store like this. the produce section is the core of a healthy diet and this is a health food store. however, the blackberries were a little wrinkled. the salad a bit brown. i thought however i scored by getting 2 for 1 on avocados. they were not mushy, they had good color. when i cut into them at home, they were moldy and spongy and black and disgusting. all of them. gross!!! i now wonder if i should eat the buckwheat from their shop can buckwheat go bad??? nthey also had dr bronner's castille soup which i love. their bottles however where cloudy. i have never seen a cloudy bottle of dr bronners and i have seen a lot of them they have it at trader joes in san francisco where i used to live . these bottles must have been there for years! i am not going back there for anything. it's like the owner forgot he owned the store and never comes by. it is neglected big time! yuck!","disgust, approval, annoyance","[INST] A customer left us a 2-star review: 'this place seems perfectly fine as you peruse the grain section. then i strolled through the produce section, which really should be the pride and joy of a store like this. the produce section is the core of a healthy diet and this is a health food store. however, the blackberries were a little wrinkled. the salad a bit brown. i thought however i scored by getting 2 for 1 on avocados. they were not mushy, they had good color. when i cut into them at home, they were moldy and spongy and black and disgusting. all of them. gross!!! i now wonder if i should eat the buckwheat from their shop can buckwheat go bad??? nthey also had dr bronner's castille soup which i love. their bottles however where cloudy. i have never seen a cloudy bottle of dr bronners and i have seen a lot of them they have it at trader joes in san francisco where i used to live . these bottles must have been there for years! i am not going back there for anything. it's like the owner forgot he owned the store and never comes by. it is neglected big time! yuck!' The customer feels disgust, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this place seems perfectly fine as you peruse the grain section. then i strolled through the produce section, which really should be the pride and joy of a store like this. the produce section is the core of a healthy diet and this is a health food store. however, the blackberries were a little wrinkled. the salad a bit brown. i thought however i scored by getting 2 for 1 on avocados. they were not mushy, they had good color. when i cut into them at home, they were moldy and spongy and black and disgusting. all of them. gross!!! i now wonder if i should eat the buckwheat from their shop can buckwheat go bad??? nthey also had dr bronner's castille soup which i love. their bottles however where cloudy. i have never seen a cloudy bottle of dr bronners and i have seen a lot of them they have it at trader joes in san francisco where i used to live . these bottles must have been there for years! i am not going back there for anything. it's like the owner forgot he owned the store and never comes by. it is neglected big time! yuck!' The customer feels disgust, approval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality Assurance: Ensure produce is fresh and of high quality. Regularly check for spoilage, especially in perishable items like blackberries and avocados.

2. Cleanliness: Inspect the store regularly for any signs of neglect, such as cloudy bottles or outdated items.

3. Customer Service: Respond promptly to customer complaints and offer solutions, such as replacing the moldy avocados and offering a discount or refund for the inconvenience.

4. Training: Train staff to properly handle and store produce to maintain freshness."
2,"Absolutely appalling customer service. I waited almost a half as hour to exchange a tool and EVERY one they had in stock was also broken. Complete garbage. The staff seems completely uninterested in long wait and lines. I watched other customers stand and wait equally long for tools from the back warehouse. If you go, don't be in a hurry and fully expect to return half of what you buy.","absolutely appalling customer service. i waited almost a half as hour to exchange a tool and every one they had in stock was also broken. complete garbage. the staff seems completely uninterested in long wait and lines. i watched other customers stand and wait equally long for tools from the back warehouse. if you go, don't be in a hurry and fully expect to return half of what you buy.","annoyance, disappointment, disgust","[INST] A customer left us a 2-star review: 'absolutely appalling customer service. i waited almost a half as hour to exchange a tool and every one they had in stock was also broken. complete garbage. the staff seems completely uninterested in long wait and lines. i watched other customers stand and wait equally long for tools from the back warehouse. if you go, don't be in a hurry and fully expect to return half of what you buy.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'absolutely appalling customer service. i waited almost a half as hour to exchange a tool and every one they had in stock was also broken. complete garbage. the staff seems completely uninterested in long wait and lines. i watched other customers stand and wait equally long for tools from the back warehouse. if you go, don't be in a hurry and fully expect to return half of what you buy.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the inconvenience: Acknowledge the customer's frustration and express regret for the poor service they experienced.

2. Address the issue: Investigate the root cause of the long wait times and broken tools. Implement solutions to prevent these issues from happening in the future, such as improving staff training, stock management, and customer service skills.

3. Offer compensation: Offer a genuine apology gift, such as a discount or free item, to make up for the negative experience."
2,"It's not your mother's spa...it is your grandmother's spa. Literary. The resort is mostly occupied with senior citizens, though nothing is wrong with that. The spa is on the smaller side and looks old. It is also quite dark in comparison with other sun-infused Arizona spas. I was mildly grossed out seeing the toilet stalls adjacent to and facing the jacuzzi area, but, after consideration, it must be gerontologically-appropriate. To make matters better, there are two wheelchair-accessible showers strategically situated in between the toilets and the jacuzzi.   \nEverything else was uneventful and I did not stay long.","it's not your mother's spa...it is your grandmother's spa. literary. the resort is mostly occupied with senior citizens, though nothing is wrong with that. the spa is on the smaller side and looks old. it is also quite dark in comparison with other sun infused arizona spas. i was mildly grossed out seeing the toilet stalls adjacent to and facing the jacuzzi area, but, after consideration, it must be gerontologically appropriate. to make matters better, there are two wheelchair accessible showers strategically situated in between the toilets and the jacuzzi. neverything else was uneventful and i did not stay long.","neutral, approval, disapproval","[INST] A customer left us a 2-star review: 'it's not your mother's spa...it is your grandmother's spa. literary. the resort is mostly occupied with senior citizens, though nothing is wrong with that. the spa is on the smaller side and looks old. it is also quite dark in comparison with other sun infused arizona spas. i was mildly grossed out seeing the toilet stalls adjacent to and facing the jacuzzi area, but, after consideration, it must be gerontologically appropriate. to make matters better, there are two wheelchair accessible showers strategically situated in between the toilets and the jacuzzi. neverything else was uneventful and i did not stay long.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'it's not your mother's spa...it is your grandmother's spa. literary. the resort is mostly occupied with senior citizens, though nothing is wrong with that. the spa is on the smaller side and looks old. it is also quite dark in comparison with other sun infused arizona spas. i was mildly grossed out seeing the toilet stalls adjacent to and facing the jacuzzi area, but, after consideration, it must be gerontologically appropriate. to make matters better, there are two wheelchair accessible showers strategically situated in between the toilets and the jacuzzi. neverything else was uneventful and i did not stay long.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following changes:

1. Modernize the spa's appearance: Update the decor to make it more contemporary and inviting, possibly with a lighter color scheme and more modern fixtures.

2. Address the lighting: Improve the lighting in the spa to make it brighter and more welcoming, especially during the daytime hours.

3. Separate toilet and jacuzzi areas: Consider redesigning the layout to separate the toilet stalls from the jacuzzi area, as this may be a source of discomfort for some customers."
2,"The food was good and the decor/ ambiance was great but the service sucked big time. My friend and I came here after being down at the farmers market. We were both visiting madison from out of town and wanted to eat somewhere that used local ingredients. Yelp came to the rescue and we evaded over to the Mermaid Cafe . I order d the California BLT and my friend got the chicken pesto panini. We took our seats and waited.........and waited........and waited. 25 minutes later I went up to the counter to see what the deal was and they were JUST plating our food. WHAT?!?!?!?  We didn't order a steak , we order simple sandwiches that take 7 minutes to make. I told the gal at the counter that we had been waiting for 25 minutes for sandwiches which was ridiculous. There was no offer of a free drink or free dessert nothing. Would love to go back and the food was great but the service was def sub par","the food was good and the decor ambiance was great but the service sucked big time. my friend and i came here after being down at the farmers market. we were both visiting madison from out of town and wanted to eat somewhere that used local ingredients. yelp came to the rescue and we evaded over to the mermaid cafe . i order d the california blt and my friend got the chicken pesto panini. we took our seats and waited.........and waited........and waited. 25 minutes later i went up to the counter to see what the deal was and they were just plating our food. what?!?!?!? we didn't order a steak , we order simple sandwiches that take 7 minutes to make. i told the gal at the counter that we had been waiting for 25 minutes for sandwiches which was ridiculous. there was no offer of a free drink or free dessert nothing. would love to go back and the food was great but the service was def sub par","admiration, neutral, annoyance","[INST] A customer left us a 2-star review: 'the food was good and the decor ambiance was great but the service sucked big time. my friend and i came here after being down at the farmers market. we were both visiting madison from out of town and wanted to eat somewhere that used local ingredients. yelp came to the rescue and we evaded over to the mermaid cafe . i order d the california blt and my friend got the chicken pesto panini. we took our seats and waited.........and waited........and waited. 25 minutes later i went up to the counter to see what the deal was and they were just plating our food. what?!?!?!? we didn't order a steak , we order simple sandwiches that take 7 minutes to make. i told the gal at the counter that we had been waiting for 25 minutes for sandwiches which was ridiculous. there was no offer of a free drink or free dessert nothing. would love to go back and the food was great but the service was def sub par' The customer feels admiration, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the food was good and the decor ambiance was great but the service sucked big time. my friend and i came here after being down at the farmers market. we were both visiting madison from out of town and wanted to eat somewhere that used local ingredients. yelp came to the rescue and we evaded over to the mermaid cafe . i order d the california blt and my friend got the chicken pesto panini. we took our seats and waited.........and waited........and waited. 25 minutes later i went up to the counter to see what the deal was and they were just plating our food. what?!?!?!? we didn't order a steak , we order simple sandwiches that take 7 minutes to make. i told the gal at the counter that we had been waiting for 25 minutes for sandwiches which was ridiculous. there was no offer of a free drink or free dessert nothing. would love to go back and the food was great but the service was def sub par' The customer feels admiration, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at the Mermaid Cafe, the following steps could be taken:

1. Acknowledge the issue: Respond to the review by acknowledging the customer's frustration with the wait time for their order. Apologize for the inconvenience and express empathy for their experience.

2. Address the root cause: Investigate the cause of the long wait times for simple sandwiches. This could involve training staff on efficient food preparation, improving kitchen organization, or adjusting staffing levels during busy periods.

3. Offer compensation: Offer the customer a free meal or dessert as a gesture of goodwill for their patience and understanding."
2,"It isn't that I didn't enjoy my food and the service.  It just didn't live up to my experience at other Joe's I've been to.  I have been to Joe's in two other cities and had better, more memorable experiences.  \n\nTo some extent, we felt rushed.  Only a few minutes after taking our drink order, the server came back three times asking if we were ready to order.  I felt pressured to make a choice.  The drinks and appetizers came out very quickly as did our main meal.  Too quickly.  We had barely dug into the appetizers when the entrees were brought out.  Usually this isn't that big an issue, but when you are having one of the hot pots, you basically have to start eating it right away (because who likes cold crab legs or clams?).  We were there on a Saturday night, so perhaps they are set up so they can have a quick turn around and get a lot of people through with minimal wait times, but I personally like to take time to savor my meals.  \n\nIf you like food with a kick, I highly recommend the \""great balls of fire\"" appetizer.  Filled with flavor, but with just the right amount of spice to not kill your tastebuds.\n\nFor an entree, I had the Joe's Classic steam pot.  It was tasty, but didn't seem as flavorful as I had expected.  My dining companion had chicken tenders and he thought they were very tasty.  It is nice that they have options like steak and chicken tenders at a restaurant that focuses on seafood.  Many similiar locations have far fewer options.\n\nOverall, food was decent and service was OK.  There are just a lot more restaurants that I'd prefer to visit again (or for the first time) before I'll come back to Joe's.","it isn't that i didn't enjoy my food and the service. it just didn't live up to my experience at other joe's i've been to. i have been to joe's in two other cities and had better, more memorable experiences. n nto some extent, we felt rushed. only a few minutes after taking our drink order, the server came back three times asking if we were ready to order. i felt pressured to make a choice. the drinks and appetizers came out very quickly as did our main meal. too quickly. we had barely dug into the appetizers when the entrees were brought out. usually this isn't that big an issue, but when you are having one of the hot pots, you basically have to start eating it right away because who likes cold crab legs or clams? . we were there on a saturday night, so perhaps they are set up so they can have a quick turn around and get a lot of people through with minimal wait times, but i personally like to take time to savor my meals. n nif you like food with a kick, i highly recommend the great balls of fire appetizer. filled with flavor, but with just the right amount of spice to not kill your tastebuds. n nfor an entree, i had the joe's classic steam pot. it was tasty, but didn't seem as flavorful as i had expected. my dining companion had chicken tenders and he thought they were very tasty. it is nice that they have options like steak and chicken tenders at a restaurant that focuses on seafood. many similiar locations have far fewer options. n noverall, food was decent and service was ok. there are just a lot more restaurants that i'd prefer to visit again or for the first time before i'll come back to joe's.","disappointment, neutral, disapproval","[INST] A customer left us a 2-star review: 'it isn't that i didn't enjoy my food and the service. it just didn't live up to my experience at other joe's i've been to. i have been to joe's in two other cities and had better, more memorable experiences. n nto some extent, we felt rushed. only a few minutes after taking our drink order, the server came back three times asking if we were ready to order. i felt pressured to make a choice. the drinks and appetizers came out very quickly as did our main meal. too quickly. we had barely dug into the appetizers when the entrees were brought out. usually this isn't that big an issue, but when you are having one of the hot pots, you basically have to start eating it right away because who likes cold crab legs or clams? . we were there on a saturday night, so perhaps they are set up so they can have a quick turn around and get a lot of people through with minimal wait times, but i personally like to take time to savor my meals. n nif you like food with a kick, i highly recommend the great balls of fire appetizer. filled with flavor, but with just the right amount of spice to not kill your tastebuds. n nfor an entree, i had the joe's classic steam pot. it was tasty, but didn't seem as flavorful as i had expected. my dining companion had chicken tenders and he thought they were very tasty. it is nice that they have options like steak and chicken tenders at a restaurant that focuses on seafood. many similiar locations have far fewer options. n noverall, food was decent and service was ok. there are just a lot more restaurants that i'd prefer to visit again or for the first time before i'll come back to joe's.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'it isn't that i didn't enjoy my food and the service. it just didn't live up to my experience at other joe's i've been to. i have been to joe's in two other cities and had better, more memorable experiences. n nto some extent, we felt rushed. only a few minutes after taking our drink order, the server came back three times asking if we were ready to order. i felt pressured to make a choice. the drinks and appetizers came out very quickly as did our main meal. too quickly. we had barely dug into the appetizers when the entrees were brought out. usually this isn't that big an issue, but when you are having one of the hot pots, you basically have to start eating it right away because who likes cold crab legs or clams? . we were there on a saturday night, so perhaps they are set up so they can have a quick turn around and get a lot of people through with minimal wait times, but i personally like to take time to savor my meals. n nif you like food with a kick, i highly recommend the great balls of fire appetizer. filled with flavor, but with just the right amount of spice to not kill your tastebuds. n nfor an entree, i had the joe's classic steam pot. it was tasty, but didn't seem as flavorful as i had expected. my dining companion had chicken tenders and he thought they were very tasty. it is nice that they have options like steak and chicken tenders at a restaurant that focuses on seafood. many similiar locations have far fewer options. n noverall, food was decent and service was ok. there are just a lot more restaurants that i'd prefer to visit again or for the first time before i'll come back to joe's.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your restaurant, consider the following suggestions:

1. Pacing: Address the issue of feeling rushed by providing more time between drink orders and food orders. Train your servers to give customers ample time to decide on their meals without feeling pressured.

2. Turnaround Time: Adjust the kitchen's turnaround time for hot pot dishes to allow customers more time to enjoy their appetizers before the main course arrives.

3. Consistency: Ensure that the quality and flavor of dishes are consistent across all locations to meet customer expectations.

4. Options: Offer a wider variety of seafood options to cater to a broader range of tastes and preferences."
2,"I went there for the lunch deals only, but I can't say I'm impressed with the food. Service there is really nice and their lunch portions are filling, but their pasta is very overcooked. It's also a bit dark inside the place, but it's nice and quiet for the most part.","i went there for the lunch deals only, but i can't say i'm impressed with the food. service there is really nice and their lunch portions are filling, but their pasta is very overcooked. it's also a bit dark inside the place, but it's nice and quiet for the most part.","admiration, disappointment, disapproval","[INST] A customer left us a 2-star review: 'i went there for the lunch deals only, but i can't say i'm impressed with the food. service there is really nice and their lunch portions are filling, but their pasta is very overcooked. it's also a bit dark inside the place, but it's nice and quiet for the most part.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i went there for the lunch deals only, but i can't say i'm impressed with the food. service there is really nice and their lunch portions are filling, but their pasta is very overcooked. it's also a bit dark inside the place, but it's nice and quiet for the most part.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Ensure the pasta is cooked al dente to meet customer expectations. This may involve adjusting cooking times or techniques.

2. Ambiance: Improve the lighting to make the interior less dark, creating a more inviting atmosphere.

3. Consistency: Strive for consistency in all aspects of service, including food quality, to maintain customer satisfaction.

4. Communication: Consider reaching out to the customer to acknowledge their feedback and express appreciation for their patronage. Offer a complimentary meal or discount on their next visit to show goodwill and encourage future business."
2,"Service could not have been worse. Totally rude waitress, ridiculously long wait for food and our bill. \n\nThe food was not bad though, and the location inside the hotel and atmosphere were cool, so a few stars for that!","service could not have been worse. totally rude waitress, ridiculously long wait for food and our bill. n nthe food was not bad though, and the location inside the hotel and atmosphere were cool, so a few stars for that!","annoyance, admiration, anger","[INST] A customer left us a 2-star review: 'service could not have been worse. totally rude waitress, ridiculously long wait for food and our bill. n nthe food was not bad though, and the location inside the hotel and atmosphere were cool, so a few stars for that!' The customer feels annoyance, admiration, anger. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'service could not have been worse. totally rude waitress, ridiculously long wait for food and our bill. n nthe food was not bad though, and the location inside the hotel and atmosphere were cool, so a few stars for that!' The customer feels annoyance, admiration, anger. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Training: Address the issue of the rude waitress by providing additional training to staff on customer service skills, including communication, empathy, and patience.

2. Speed of Service: Reduce the wait time for food by improving kitchen efficiency, staffing levels, and communication between kitchen and waitstaff.

3. Billing: Streamline the billing process to minimize any delays or errors, ensuring a smooth and hassle-free experience for customers.

4. Acknowledgement: Acknowledge the customer's feedback and express regret for their negative experience."
2,"Over priced, the hot dog meat tasted on the tainted side. Half way through the bun got tough to eat. I was going to get a soda but I could have gotten a six pack for the same price.  Will eat some where else next time.","over priced, the hot dog meat tasted on the tainted side. half way through the bun got tough to eat. i was going to get a soda but i could have gotten a six pack for the same price. will eat some where else next time.","neutral, disappointment, optimism","[INST] A customer left us a 2-star review: 'over priced, the hot dog meat tasted on the tainted side. half way through the bun got tough to eat. i was going to get a soda but i could have gotten a six pack for the same price. will eat some where else next time.' The customer feels neutral, disappointment, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'over priced, the hot dog meat tasted on the tainted side. half way through the bun got tough to eat. i was going to get a soda but i could have gotten a six pack for the same price. will eat some where else next time.' The customer feels neutral, disappointment, optimism. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following concerns:

1. Quality of the hot dog meat: Ensure that the meat is fresh, of high quality, and free from any off-flavors.

2. Consistency of the bun: Make sure the buns are soft and easy to eat throughout the meal.

3. Competitive pricing: Review our pricing strategy to ensure it is competitive and offers good value for money. Offer promotions or discounts on beverages like sodas to make them more affordable.

4. Overall dining experience: Strive to create a welcoming and enjoyable atmosphere, with friendly and attentive service."
2,"Oh no, no, no! I went here for lunch today with my bestie after reading mixed reviews. We live close by and love sushi so...why not? We found out sushi is only served at night. I will look again, but I did not see that noted anywhere on their website. Ok, so sushi is out...plan B. I ordered the shrimp and broccoli with beef added and the mango, sticky rice with coconut milk for dessert. I paid extra for the beef, but didn't think about it until I ate the leftovers at home. NO BEEF!! What? Shrimp and brocolli with beef added...without the beef?\n\nThe soup was gross (I can not think of a better adjective). Neither of us ate it. I told the waitress that we didn't want the soup and she nodded and walked away, leaving our full soups on the table for the entire meal. Was it her first day? \n\nFor some reason the waitress brought our dessert with our meal!!! I thought about asking her to take it away and bring it when we were finished our meal, but horrible visions of people spitting in my food popped into my head, further spoiling my appetite. So my mango with sticky rice sat there untouched for about 25 minutes, probably collecting dust particles, lint and spit. GROSS!\n\nNOPE. I will NOT be back unless my meal is free.","oh no, no, no! i went here for lunch today with my bestie after reading mixed reviews. we live close by and love sushi so...why not? we found out sushi is only served at night. i will look again, but i did not see that noted anywhere on their website. ok, so sushi is out...plan b. i ordered the shrimp and broccoli with beef added and the mango, sticky rice with coconut milk for dessert. i paid extra for the beef, but didn't think about it until i ate the leftovers at home. no beef!! what? shrimp and brocolli with beef added...without the beef? n nthe soup was gross i can not think of a better adjective . neither of us ate it. i told the waitress that we didn't want the soup and she nodded and walked away, leaving our full soups on the table for the entire meal. was it her first day? n nfor some reason the waitress brought our dessert with our meal!!! i thought about asking her to take it away and bring it when we were finished our meal, but horrible visions of people spitting in my food popped into my head, further spoiling my appetite. so my mango with sticky rice sat there untouched for about 25 minutes, probably collecting dust particles, lint and spit. gross! n nnope. i will not be back unless my meal is free.","disapproval, love, neutral","[INST] A customer left us a 2-star review: 'oh no, no, no! i went here for lunch today with my bestie after reading mixed reviews. we live close by and love sushi so...why not? we found out sushi is only served at night. i will look again, but i did not see that noted anywhere on their website. ok, so sushi is out...plan b. i ordered the shrimp and broccoli with beef added and the mango, sticky rice with coconut milk for dessert. i paid extra for the beef, but didn't think about it until i ate the leftovers at home. no beef!! what? shrimp and brocolli with beef added...without the beef? n nthe soup was gross i can not think of a better adjective . neither of us ate it. i told the waitress that we didn't want the soup and she nodded and walked away, leaving our full soups on the table for the entire meal. was it her first day? n nfor some reason the waitress brought our dessert with our meal!!! i thought about asking her to take it away and bring it when we were finished our meal, but horrible visions of people spitting in my food popped into my head, further spoiling my appetite. so my mango with sticky rice sat there untouched for about 25 minutes, probably collecting dust particles, lint and spit. gross! n nnope. i will not be back unless my meal is free.' The customer feels disapproval, love, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'oh no, no, no! i went here for lunch today with my bestie after reading mixed reviews. we live close by and love sushi so...why not? we found out sushi is only served at night. i will look again, but i did not see that noted anywhere on their website. ok, so sushi is out...plan b. i ordered the shrimp and broccoli with beef added and the mango, sticky rice with coconut milk for dessert. i paid extra for the beef, but didn't think about it until i ate the leftovers at home. no beef!! what? shrimp and brocolli with beef added...without the beef? n nthe soup was gross i can not think of a better adjective . neither of us ate it. i told the waitress that we didn't want the soup and she nodded and walked away, leaving our full soups on the table for the entire meal. was it her first day? n nfor some reason the waitress brought our dessert with our meal!!! i thought about asking her to take it away and bring it when we were finished our meal, but horrible visions of people spitting in my food popped into my head, further spoiling my appetite. so my mango with sticky rice sat there untouched for about 25 minutes, probably collecting dust particles, lint and spit. gross! n nnope. i will not be back unless my meal is free.' The customer feels disapproval, love, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Clarify Sushi Availability: Make it clear on the website and menu that sushi is only served at night to avoid confusion.

2. Accurate Ordering: Ensure that orders are prepared as requested, and double-check orders containing additional ingredients to prevent mistakes.

3. Communication with Staff: Train staff to handle customer complaints effectively. In this case, the waitress should have acknowledged the issue with the soup and taken it away promptly.

4. Soup Quality: Improve the quality of the soup to make it more appealing to customers."
2,"I want to love this store. And there isn't any reason why I shouldn't. It has everything I love. I can't even list all the things I love because there are just too many. So, I'll list the one thing that made me stop shopping here: Customer Service. \nWe are a Boars Head family. It is the only lunch meat we eat. And Glaziers has a really beautiful deli with a super easy & convenient kiosk for ordering. It's stocked with everything you could ever want. Except a staff that knows how to slice this superior product. My cheese is consistently dirty. Meaning you can see remnants of the last cheese they sliced all over my cheese--same thing has happened with my ham...remnants of roast beef all over it. The cheese is never nicely sliced or separated by wax, by the time I get home, all the slices are kinda just molded into one lump. Impossible to separate without it tearing. If I order something sliced thin or very thin, I shouldn't have a bag full of of thick slabs of meat. I've ordered 'very thin' salami and it's so thick that you would think it's a joke. It has happened so often that I just go to Smith's for my Boars Head. But every once in a while, I'll stop at Glaziers and give the deli another chance. And it always ends in total disappointment. I love their amazing bakery too, but sadly there is never anyone back there to slice my bread. Like I said there are so many things I love about this market that would keep me coming back for more, but there's just one thing that keeps me away: basic customer service.","i want to love this store. and there isn't any reason why i shouldn't. it has everything i love. i can't even list all the things i love because there are just too many. so, i'll list the one thing that made me stop shopping here customer service. nwe are a boars head family. it is the only lunch meat we eat. and glaziers has a really beautiful deli with a super easy convenient kiosk for ordering. it's stocked with everything you could ever want. except a staff that knows how to slice this superior product. my cheese is consistently dirty. meaning you can see remnants of the last cheese they sliced all over my cheese same thing has happened with my ham...remnants of roast beef all over it. the cheese is never nicely sliced or separated by wax, by the time i get home, all the slices are kinda just molded into one lump. impossible to separate without it tearing. if i order something sliced thin or very thin, i shouldn't have a bag full of of thick slabs of meat. i've ordered 'very thin' salami and it's so thick that you would think it's a joke. it has happened so often that i just go to smith's for my boars head. but every once in a while, i'll stop at glaziers and give the deli another chance. and it always ends in total disappointment. i love their amazing bakery too, but sadly there is never anyone back there to slice my bread. like i said there are so many things i love about this market that would keep me coming back for more, but there's just one thing that keeps me away basic customer service.","love, admiration, approval","[INST] A customer left us a 2-star review: 'i want to love this store. and there isn't any reason why i shouldn't. it has everything i love. i can't even list all the things i love because there are just too many. so, i'll list the one thing that made me stop shopping here customer service. nwe are a boars head family. it is the only lunch meat we eat. and glaziers has a really beautiful deli with a super easy convenient kiosk for ordering. it's stocked with everything you could ever want. except a staff that knows how to slice this superior product. my cheese is consistently dirty. meaning you can see remnants of the last cheese they sliced all over my cheese same thing has happened with my ham...remnants of roast beef all over it. the cheese is never nicely sliced or separated by wax, by the time i get home, all the slices are kinda just molded into one lump. impossible to separate without it tearing. if i order something sliced thin or very thin, i shouldn't have a bag full of of thick slabs of meat. i've ordered 'very thin' salami and it's so thick that you would think it's a joke. it has happened so often that i just go to smith's for my boars head. but every once in a while, i'll stop at glaziers and give the deli another chance. and it always ends in total disappointment. i love their amazing bakery too, but sadly there is never anyone back there to slice my bread. like i said there are so many things i love about this market that would keep me coming back for more, but there's just one thing that keeps me away basic customer service.' The customer feels love, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i want to love this store. and there isn't any reason why i shouldn't. it has everything i love. i can't even list all the things i love because there are just too many. so, i'll list the one thing that made me stop shopping here customer service. nwe are a boars head family. it is the only lunch meat we eat. and glaziers has a really beautiful deli with a super easy convenient kiosk for ordering. it's stocked with everything you could ever want. except a staff that knows how to slice this superior product. my cheese is consistently dirty. meaning you can see remnants of the last cheese they sliced all over my cheese same thing has happened with my ham...remnants of roast beef all over it. the cheese is never nicely sliced or separated by wax, by the time i get home, all the slices are kinda just molded into one lump. impossible to separate without it tearing. if i order something sliced thin or very thin, i shouldn't have a bag full of of thick slabs of meat. i've ordered 'very thin' salami and it's so thick that you would think it's a joke. it has happened so often that i just go to smith's for my boars head. but every once in a while, i'll stop at glaziers and give the deli another chance. and it always ends in total disappointment. i love their amazing bakery too, but sadly there is never anyone back there to slice my bread. like i said there are so many things i love about this market that would keep me coming back for more, but there's just one thing that keeps me away basic customer service.' The customer feels love, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing our deli service, particularly in slicing and handling Boars Head products. Here are some specific actions we can take:

1. Staff Training: Ensure our deli staff is well-versed in proper slicing techniques, product handling, and cleanliness to prevent cross-contamination.

2. Quality Control: Implement a quality control system to ensure that sliced products are separated by wax paper, evenly sliced, and free of remnants from previous orders.

3. Communication: Improve communication with customers about the thickness of their orders."
2,"Same 3 star food as any other location, but here they seem much happier when you are headed out the door than when you come in. Evidenced by their never asking but assuming your order is to go.","same 3 star food as any other location, but here they seem much happier when you are headed out the door than when you come in. evidenced by their never asking but assuming your order is to go.","joy, neutral, approval","[INST] A customer left us a 2-star review: 'same 3 star food as any other location, but here they seem much happier when you are headed out the door than when you come in. evidenced by their never asking but assuming your order is to go.' The customer feels joy, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'same 3 star food as any other location, but here they seem much happier when you are headed out the door than when you come in. evidenced by their never asking but assuming your order is to go.' The customer feels joy, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider implementing the following changes:

1. Warm Welcome: Train staff to greet customers warmly upon arrival, making them feel valued and appreciated.

2. Active Listening: Encourage staff to ask about the customer's preferences and needs, rather than assuming their order is to-go. This shows that the customer's individual experience is important.

3. Improved Communication: Ensure that staff are clear and concise when explaining menu items, specials, and any changes in service.

4. Personalized Service: Train staff to engage in friendly and personalized conversations with customers, making them feel more connected to the establishment."
2,"Was looking forward to a nice BBQ lunch with my boy.  I hate to be harsh because I really think we need MORE BBQ places, not less, but this one did not do it for me.\n\nThe menu was not descriptive and when I asked what the differences were between the menu items (since they do not have descriptions) the counter dude was less than helpful.  So we ordered away...\n\nFood came out a few minutes later.\nBasically not impressed.  Temperatures were good, food seemed fresh, but the taste just was not to our liking.  So bottom line, I think this is a basic BBQ lunch option type place, and you should try it at least once to see if you like their BBQ flavors.  We will not be going back, but since everybody's taste is different, you should try it if you are a fan of BBQ.","was looking forward to a nice bbq lunch with my boy. i hate to be harsh because i really think we need more bbq places, not less, but this one did not do it for me. n nthe menu was not descriptive and when i asked what the differences were between the menu items since they do not have descriptions the counter dude was less than helpful. so we ordered away... n nfood came out a few minutes later. nbasically not impressed. temperatures were good, food seemed fresh, but the taste just was not to our liking. so bottom line, i think this is a basic bbq lunch option type place, and you should try it at least once to see if you like their bbq flavors. we will not be going back, but since everybody's taste is different, you should try it if you are a fan of bbq.","disappointment, disapproval, annoyance","[INST] A customer left us a 2-star review: 'was looking forward to a nice bbq lunch with my boy. i hate to be harsh because i really think we need more bbq places, not less, but this one did not do it for me. n nthe menu was not descriptive and when i asked what the differences were between the menu items since they do not have descriptions the counter dude was less than helpful. so we ordered away... n nfood came out a few minutes later. nbasically not impressed. temperatures were good, food seemed fresh, but the taste just was not to our liking. so bottom line, i think this is a basic bbq lunch option type place, and you should try it at least once to see if you like their bbq flavors. we will not be going back, but since everybody's taste is different, you should try it if you are a fan of bbq.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'was looking forward to a nice bbq lunch with my boy. i hate to be harsh because i really think we need more bbq places, not less, but this one did not do it for me. n nthe menu was not descriptive and when i asked what the differences were between the menu items since they do not have descriptions the counter dude was less than helpful. so we ordered away... n nfood came out a few minutes later. nbasically not impressed. temperatures were good, food seemed fresh, but the taste just was not to our liking. so bottom line, i think this is a basic bbq lunch option type place, and you should try it at least once to see if you like their bbq flavors. we will not be going back, but since everybody's taste is different, you should try it if you are a fan of bbq.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Enhance menu descriptions: Provide detailed and informative descriptions of each menu item to help customers make informed decisions.

2. Train staff to be more helpful and friendly: Ensure that your counter staff are well-informed about the menu items and are able to assist customers effectively, answering questions and providing recommendations.

3. Offer taste samples: Offer taste samples of popular menu items to help customers decide what they'd like to order.

4. Improve communication: Make it easier for customers to communicate their preferences and dietary restrictions, and ensure that these are taken into account when preparing their orders."
2,"This place is $5 for adults $2 for kids, and everything there is to do costs even more money. The website doesnt say any of this. I'm very aggravated that i spent $11 to get me and my kids in here and still cant do anything without paying at least $3 more PER KID. I feel rather ripped off. I wont be back.","this place is 5 for adults 2 for kids, and everything there is to do costs even more money. the website doesnt say any of this. i'm very aggravated that i spent 11 to get me and my kids in here and still cant do anything without paying at least 3 more per kid. i feel rather ripped off. i wont be back.","annoyance, neutral, disappointment","[INST] A customer left us a 2-star review: 'this place is 5 for adults 2 for kids, and everything there is to do costs even more money. the website doesnt say any of this. i'm very aggravated that i spent 11 to get me and my kids in here and still cant do anything without paying at least 3 more per kid. i feel rather ripped off. i wont be back.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this place is 5 for adults 2 for kids, and everything there is to do costs even more money. the website doesnt say any of this. i'm very aggravated that i spent 11 to get me and my kids in here and still cant do anything without paying at least 3 more per kid. i feel rather ripped off. i wont be back.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Clarify pricing and activities on the website: Clearly state the costs for adults and children, as well as any additional fees for activities.

2. Offer a family package or bundle deals: Provide a package that includes admission for the whole family and a certain number of activities at a discounted rate.

3. Improve communication: Make sure that any additional costs or requirements for activities are communicated clearly and upfront, either on the website or at the point of sale."
2,"Too pricey, and does not offer a good coffee. As a daily homemade coffee drinker (not Starbucks), this shop provides a HoRRIBLe horrible coffee. I can't call it coffee at all. My cafe au lait taste like water with milk, the regular coffee taste like the brew has been sitting there for 24 hours. Eww!!! Never come back. Should have listened to my husband for breakfast buffet. Two stars because of the sitting area.","too pricey, and does not offer a good coffee. as a daily homemade coffee drinker not starbucks , this shop provides a horrible horrible coffee. i can't call it coffee at all. my cafe au lait taste like water with milk, the regular coffee taste like the brew has been sitting there for 24 hours. eww!!! never come back. should have listened to my husband for breakfast buffet. two stars because of the sitting area.","disgust, annoyance, disapproval","[INST] A customer left us a 2-star review: 'too pricey, and does not offer a good coffee. as a daily homemade coffee drinker not starbucks , this shop provides a horrible horrible coffee. i can't call it coffee at all. my cafe au lait taste like water with milk, the regular coffee taste like the brew has been sitting there for 24 hours. eww!!! never come back. should have listened to my husband for breakfast buffet. two stars because of the sitting area.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'too pricey, and does not offer a good coffee. as a daily homemade coffee drinker not starbucks , this shop provides a horrible horrible coffee. i can't call it coffee at all. my cafe au lait taste like water with milk, the regular coffee taste like the brew has been sitting there for 24 hours. eww!!! never come back. should have listened to my husband for breakfast buffet. two stars because of the sitting area.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we could consider the following steps:

1. Quality Control: Enhance the quality of our coffee by improving the brewing process, using higher quality beans, or training baristas to make consistent, great-tasting coffee.

2. Price Competitiveness: Review our pricing strategy to ensure it is competitive with other coffee shops in the area, without compromising on quality.

3. Customer Education: Offer tastings or samples of our coffee to help customers understand the unique flavor profiles we offer and the quality of our beans."
2,"Went there for Mother's Day. Bad idea. I have eaten at other Mongolian Grills in California that are way better. There is no style in this place. It is nothing fancy. It reminds  me of a burger joint, not a special occasion place. You can order pre made dishes or make your own bowl. Food is cooked fresh. They use too much sodium in some dishes, so watch what you order. When I was there there were no other dinners in the place. They did nothing special for the holiday. Good was OK, but nothing special. It may be OK for a guys night out, but not for Mom.","went there for mother's day. bad idea. i have eaten at other mongolian grills in california that are way better. there is no style in this place. it is nothing fancy. it reminds me of a burger joint, not a special occasion place. you can order pre made dishes or make your own bowl. food is cooked fresh. they use too much sodium in some dishes, so watch what you order. when i was there there were no other dinners in the place. they did nothing special for the holiday. good was ok, but nothing special. it may be ok for a guys night out, but not for mom.","disapproval, neutral, disappointment","[INST] A customer left us a 2-star review: 'went there for mother's day. bad idea. i have eaten at other mongolian grills in california that are way better. there is no style in this place. it is nothing fancy. it reminds me of a burger joint, not a special occasion place. you can order pre made dishes or make your own bowl. food is cooked fresh. they use too much sodium in some dishes, so watch what you order. when i was there there were no other dinners in the place. they did nothing special for the holiday. good was ok, but nothing special. it may be ok for a guys night out, but not for mom.' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'went there for mother's day. bad idea. i have eaten at other mongolian grills in california that are way better. there is no style in this place. it is nothing fancy. it reminds me of a burger joint, not a special occasion place. you can order pre made dishes or make your own bowl. food is cooked fresh. they use too much sodium in some dishes, so watch what you order. when i was there there were no other dinners in the place. they did nothing special for the holiday. good was ok, but nothing special. it may be ok for a guys night out, but not for mom.' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we could consider the following steps:

1. Enhance the ambiance: To make the restaurant feel more special for occasions like Mother's Day, we could work on improving the decor, lighting, and music to create a more inviting and upscale atmosphere.

2. Offer holiday promotions: To make customers feel valued and appreciated during special occasions, we could offer holiday-themed promotions or discounts, such as a Mother's Day special menu or a complimentary dessert for mothers on their special day."
2,I am leaving AZ soon and didn't want to go without getting myself a great pair of cowboy boots. I heard Saba's was the place to go for quality and service so I was excited to check it out. \nAll I can say for my experince there is that these people are rude rude rude!!!\n When I first walked in noone greeted me even though there were about 3-4 sales people just standing around. Normally that doesnt bother me but when its combined with everything else it really irritates me. One of the sales peopld then proceded to follow,i am leaving az soon and didn't want to go without getting myself a great pair of cowboy boots. i heard saba's was the place to go for quality and service so i was excited to check it out. nall i can say for my experince there is that these people are rude rude rude!!! n when i first walked in noone greeted me even though there were about 3 4 sales people just standing around. normally that doesnt bother me but when its combined with everything else it really irritates me. one of the sales peopld then proceded to follow,"annoyance, disappointment, excitement","[INST] A customer left us a 2-star review: 'i am leaving az soon and didn't want to go without getting myself a great pair of cowboy boots. i heard saba's was the place to go for quality and service so i was excited to check it out. nall i can say for my experince there is that these people are rude rude rude!!! n when i first walked in noone greeted me even though there were about 3 4 sales people just standing around. normally that doesnt bother me but when its combined with everything else it really irritates me. one of the sales peopld then proceded to follow' The customer feels annoyance, disappointment, excitement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i am leaving az soon and didn't want to go without getting myself a great pair of cowboy boots. i heard saba's was the place to go for quality and service so i was excited to check it out. nall i can say for my experince there is that these people are rude rude rude!!! n when i first walked in noone greeted me even though there were about 3 4 sales people just standing around. normally that doesnt bother me but when its combined with everything else it really irritates me. one of the sales peopld then proceded to follow' The customer feels annoyance, disappointment, excitement. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Saba's, the following steps can be taken:

1. Greet customers promptly: Ensure that all staff members are trained to greet customers as soon as they enter the store, regardless of whether they are busy or not.

2. Provide excellent customer service: Train staff to be friendly, attentive, and helpful to customers. Encourage them to ask questions to understand the customer's needs and preferences.

3. Create a welcoming environment: Arrange the store in a way that is inviting and easy to navigate. Make sure that the store is clean and well-organized."
2,"As a family - we love pizza, and pasta, and hoagies (and wine and beer).  Yes, these guys are capable of good food - just not consistently.  We've eaten in and out and at various SONY locations but this is one closest to our house and one we have TRIED to order for delivery quite a few times and each time we've been let down.  Tonight's order was, yet again, another let down with cold food, a long time delivery (quoted an hour max and we were wondering if we were going to get our food at the hour 15 mark), a big tab (me, hub and small child) and, well, a disengaged driver.  It is what it is... I fear we are running out of boutique-y pizza places in our area - the big chains aren't great but doggone-it they are consistently hot, timely and meet the expectation.  I love supporting local businesses but I shouldn't have to sacrifice quality for my money... right?  The positive - whatever frozen cake that gets thawed enroute - we enjoyed that.  Pizza, pasta and salad...boo.  Damn.","as a family we love pizza, and pasta, and hoagies and wine and beer . yes, these guys are capable of good food just not consistently. we've eaten in and out and at various sony locations but this is one closest to our house and one we have tried to order for delivery quite a few times and each time we've been let down. tonight's order was, yet again, another let down with cold food, a long time delivery quoted an hour max and we were wondering if we were going to get our food at the hour 15 mark , a big tab me, hub and small child and, well, a disengaged driver. it is what it is... i fear we are running out of boutique y pizza places in our area the big chains aren't great but doggone it they are consistently hot, timely and meet the expectation. i love supporting local businesses but i shouldn't have to sacrifice quality for my money... right? the positive whatever frozen cake that gets thawed enroute we enjoyed that. pizza, pasta and salad...boo. damn.","surprise, disappointment, love","[INST] A customer left us a 2-star review: 'as a family we love pizza, and pasta, and hoagies and wine and beer . yes, these guys are capable of good food just not consistently. we've eaten in and out and at various sony locations but this is one closest to our house and one we have tried to order for delivery quite a few times and each time we've been let down. tonight's order was, yet again, another let down with cold food, a long time delivery quoted an hour max and we were wondering if we were going to get our food at the hour 15 mark , a big tab me, hub and small child and, well, a disengaged driver. it is what it is... i fear we are running out of boutique y pizza places in our area the big chains aren't great but doggone it they are consistently hot, timely and meet the expectation. i love supporting local businesses but i shouldn't have to sacrifice quality for my money... right? the positive whatever frozen cake that gets thawed enroute we enjoyed that. pizza, pasta and salad...boo. damn.' The customer feels surprise, disappointment, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'as a family we love pizza, and pasta, and hoagies and wine and beer . yes, these guys are capable of good food just not consistently. we've eaten in and out and at various sony locations but this is one closest to our house and one we have tried to order for delivery quite a few times and each time we've been let down. tonight's order was, yet again, another let down with cold food, a long time delivery quoted an hour max and we were wondering if we were going to get our food at the hour 15 mark , a big tab me, hub and small child and, well, a disengaged driver. it is what it is... i fear we are running out of boutique y pizza places in our area the big chains aren't great but doggone it they are consistently hot, timely and meet the expectation. i love supporting local businesses but i shouldn't have to sacrifice quality for my money... right? the positive whatever frozen cake that gets thawed enroute we enjoyed that. pizza, pasta and salad...boo. damn.' The customer feels surprise, disappointment, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistency: Ensure that the quality of food is consistent across all locations and delivery orders. This can be achieved by implementing quality control measures and training staff to maintain high standards.

2. Timely Delivery: Improve the delivery process to ensure orders are delivered within the promised time frame. This can be done by optimizing the delivery routes, using efficient delivery vehicles, and hiring reliable drivers.

3. Customer Service: Train staff to be more engaged and attentive to customer needs, especially during delivery. This can help build a better relationship with customers and increase customer satisfaction."
2,"Went here based on reviews, at about 3:00pm and it was pretty empty. Ordered the Kalbi ramen lunch special. As we waited various different  groups of people arrived and in total there were about 20 people scattered amongst the seating area. We waited and waited and waited for our food, everyone around us gets their food and after about 1 hr and 15min I receive my food. I get it and it is a half order of ramen and 6 pieces of gyoza... Barely puts a dent in my stomach but I am afraid to order anything else because if I did I might as well order dinner since it will take so long. How long does it take to make a ramen order? The broth is already made, the noodle just have to be warmed in boiling water, and the Kalbi doesn't take much to cook and throw in soup????\n\nThe ramen noodles are pretty good but the broth was average and the Kalbi was tough and rubbery. Gyoza was average, no better or worse than the frozen ones at the grocery store.","went here based on reviews, at about 3 00pm and it was pretty empty. ordered the kalbi ramen lunch special. as we waited various different groups of people arrived and in total there were about 20 people scattered amongst the seating area. we waited and waited and waited for our food, everyone around us gets their food and after about 1 hr and 15min i receive my food. i get it and it is a half order of ramen and 6 pieces of gyoza... barely puts a dent in my stomach but i am afraid to order anything else because if i did i might as well order dinner since it will take so long. how long does it take to make a ramen order? the broth is already made, the noodle just have to be warmed in boiling water, and the kalbi doesn't take much to cook and throw in soup???? n nthe ramen noodles are pretty good but the broth was average and the kalbi was tough and rubbery. gyoza was average, no better or worse than the frozen ones at the grocery store.","fear, neutral, nervousness","[INST] A customer left us a 2-star review: 'went here based on reviews, at about 3 00pm and it was pretty empty. ordered the kalbi ramen lunch special. as we waited various different groups of people arrived and in total there were about 20 people scattered amongst the seating area. we waited and waited and waited for our food, everyone around us gets their food and after about 1 hr and 15min i receive my food. i get it and it is a half order of ramen and 6 pieces of gyoza... barely puts a dent in my stomach but i am afraid to order anything else because if i did i might as well order dinner since it will take so long. how long does it take to make a ramen order? the broth is already made, the noodle just have to be warmed in boiling water, and the kalbi doesn't take much to cook and throw in soup???? n nthe ramen noodles are pretty good but the broth was average and the kalbi was tough and rubbery. gyoza was average, no better or worse than the frozen ones at the grocery store.' The customer feels fear, neutral, nervousness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'went here based on reviews, at about 3 00pm and it was pretty empty. ordered the kalbi ramen lunch special. as we waited various different groups of people arrived and in total there were about 20 people scattered amongst the seating area. we waited and waited and waited for our food, everyone around us gets their food and after about 1 hr and 15min i receive my food. i get it and it is a half order of ramen and 6 pieces of gyoza... barely puts a dent in my stomach but i am afraid to order anything else because if i did i might as well order dinner since it will take so long. how long does it take to make a ramen order? the broth is already made, the noodle just have to be warmed in boiling water, and the kalbi doesn't take much to cook and throw in soup???? n nthe ramen noodles are pretty good but the broth was average and the kalbi was tough and rubbery. gyoza was average, no better or worse than the frozen ones at the grocery store.' The customer feels fear, neutral, nervousness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on several key areas:

1. **Speed of Service**: The customer waited over an hour for their food, which is unacceptable. We should aim to reduce wait times by improving kitchen efficiency, staffing levels, or both.

2. **Portion Size**: The customer felt that the portion was too small, leading to feelings of dissatisfaction. Consider offering larger portion sizes or providing clearer information about portion sizes in the menu.

3. **Quality of Food**: The customer found the broth average, the kalbi tough and rubbery, and the gyoza average."
2,"Here's why this place deserves a knock off of three stars: the blueberry scone was awful. Blatantly horrible; not sweet, almost savory like, which was odd. Had a weird granular texture as well. My espresso con panna was way more bitter than I expected, bitterer than starbucks'. These were the redeemers: the lemon olive oil cornmeal cake was absolutely excellent. The mocha was great too. The counter worker seemed very friendly and knowledgeable.","here's why this place deserves a knock off of three stars the blueberry scone was awful. blatantly horrible not sweet, almost savory like, which was odd. had a weird granular texture as well. my espresso con panna was way more bitter than i expected, bitterer than starbucks'. these were the redeemers the lemon olive oil cornmeal cake was absolutely excellent. the mocha was great too. the counter worker seemed very friendly and knowledgeable.","admiration, disgust, disappointment","[INST] A customer left us a 2-star review: 'here's why this place deserves a knock off of three stars the blueberry scone was awful. blatantly horrible not sweet, almost savory like, which was odd. had a weird granular texture as well. my espresso con panna was way more bitter than i expected, bitterer than starbucks'. these were the redeemers the lemon olive oil cornmeal cake was absolutely excellent. the mocha was great too. the counter worker seemed very friendly and knowledgeable.' The customer feels admiration, disgust, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'here's why this place deserves a knock off of three stars the blueberry scone was awful. blatantly horrible not sweet, almost savory like, which was odd. had a weird granular texture as well. my espresso con panna was way more bitter than i expected, bitterer than starbucks'. these were the redeemers the lemon olive oil cornmeal cake was absolutely excellent. the mocha was great too. the counter worker seemed very friendly and knowledgeable.' The customer feels admiration, disgust, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve the quality of the blueberry scones: Address the issues of taste, sweetness, and texture to make it more appealing and less savory.

2. Ensure consistency in beverage preparation: Train baristas to prepare espresso con panna with a balanced flavor profile, avoiding excessive bitterness.

3. Maintain high standards across all menu items: Continue to offer excellent options like the lemon olive oil cornmeal cake and mocha to ensure a positive overall dining experience."
2,"*sigh* Now let me start by saying I'm a native Las Vegan so I am basically a buffet expert. This buffet is sorry. The only reason my mom and I came here was because we received a 2 for 1 voucher for lunch. Literally the only two things I remember about this buffet are the crab legs and the clam chowder. If I come here again it's gonna be strictly for the crab. For the Aria to be so beautiful and one of the newer properties on the strip, I was very disappointed. Their prices need to come down about $10 before I go there again. It just wasn't worth it. I see why they were giving out 2 for 1 comps.\n\nI did appreciate that the crab legs were already opened and that you could get them steamed or cold. That was really nice.","sigh now let me start by saying i'm a native las vegan so i am basically a buffet expert. this buffet is sorry. the only reason my mom and i came here was because we received a 2 for 1 voucher for lunch. literally the only two things i remember about this buffet are the crab legs and the clam chowder. if i come here again it's gonna be strictly for the crab. for the aria to be so beautiful and one of the newer properties on the strip, i was very disappointed. their prices need to come down about 10 before i go there again. it just wasn't worth it. i see why they were giving out 2 for 1 comps. n ni did appreciate that the crab legs were already opened and that you could get them steamed or cold. that was really nice.","disappointment, sadness, remorse","[INST] A customer left us a 2-star review: 'sigh now let me start by saying i'm a native las vegan so i am basically a buffet expert. this buffet is sorry. the only reason my mom and i came here was because we received a 2 for 1 voucher for lunch. literally the only two things i remember about this buffet are the crab legs and the clam chowder. if i come here again it's gonna be strictly for the crab. for the aria to be so beautiful and one of the newer properties on the strip, i was very disappointed. their prices need to come down about 10 before i go there again. it just wasn't worth it. i see why they were giving out 2 for 1 comps. n ni did appreciate that the crab legs were already opened and that you could get them steamed or cold. that was really nice.' The customer feels disappointment, sadness, remorse. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'sigh now let me start by saying i'm a native las vegan so i am basically a buffet expert. this buffet is sorry. the only reason my mom and i came here was because we received a 2 for 1 voucher for lunch. literally the only two things i remember about this buffet are the crab legs and the clam chowder. if i come here again it's gonna be strictly for the crab. for the aria to be so beautiful and one of the newer properties on the strip, i was very disappointed. their prices need to come down about 10 before i go there again. it just wasn't worth it. i see why they were giving out 2 for 1 comps. n ni did appreciate that the crab legs were already opened and that you could get them steamed or cold. that was really nice.' The customer feels disappointment, sadness, remorse. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Food: Enhance the variety and quality of dishes, particularly non-seafood options, to provide a more balanced and satisfying meal.

2. Pricing: Review our pricing strategy to ensure it is competitive and offers value for money, especially considering the location and the quality of food offered.

3. Ambiance: Improve the overall dining experience by focusing on cleanliness, service, and decor to create a more inviting and enjoyable atmosphere.

4. Promotions: Offer promotions that are attractive and provide genuine value, rather than relying solely on discounts to drive traffic."
2,"I wanted to like this place; especially since it's down the street from my house- but I can't. As soon as a pulled-in I knew I wanted a mid-level wash but no sooner than I put in my request the attendant tried to upsell me like crazy. I went inside to pay for and wait for my car to be finished; little did I know that it would be nearly 40 minutes before I got my car back! UGH!!! Once my car was finally ready, as soon as I jumped in I noticed they did a half butt job on the vacuuming (for Pete sakes I could still easily see a French fry stuck between the seats-smh!). I'm willing to give this place another try only because I just got a coupon in a Money Mailer  but they better be faster or at least thoroughly clean my car if it is going to take that long.","i wanted to like this place especially since it's down the street from my house but i can't. as soon as a pulled in i knew i wanted a mid level wash but no sooner than i put in my request the attendant tried to upsell me like crazy. i went inside to pay for and wait for my car to be finished little did i know that it would be nearly 40 minutes before i got my car back! ugh!!! once my car was finally ready, as soon as i jumped in i noticed they did a half butt job on the vacuuming for pete sakes i could still easily see a french fry stuck between the seats smh! . i'm willing to give this place another try only because i just got a coupon in a money mailer but they better be faster or at least thoroughly clean my car if it is going to take that long.","neutral, disappointment, desire","[INST] A customer left us a 2-star review: 'i wanted to like this place especially since it's down the street from my house but i can't. as soon as a pulled in i knew i wanted a mid level wash but no sooner than i put in my request the attendant tried to upsell me like crazy. i went inside to pay for and wait for my car to be finished little did i know that it would be nearly 40 minutes before i got my car back! ugh!!! once my car was finally ready, as soon as i jumped in i noticed they did a half butt job on the vacuuming for pete sakes i could still easily see a french fry stuck between the seats smh! . i'm willing to give this place another try only because i just got a coupon in a money mailer but they better be faster or at least thoroughly clean my car if it is going to take that long.' The customer feels neutral, disappointment, desire. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i wanted to like this place especially since it's down the street from my house but i can't. as soon as a pulled in i knew i wanted a mid level wash but no sooner than i put in my request the attendant tried to upsell me like crazy. i went inside to pay for and wait for my car to be finished little did i know that it would be nearly 40 minutes before i got my car back! ugh!!! once my car was finally ready, as soon as i jumped in i noticed they did a half butt job on the vacuuming for pete sakes i could still easily see a french fry stuck between the seats smh! . i'm willing to give this place another try only because i just got a coupon in a money mailer but they better be faster or at least thoroughly clean my car if it is going to take that long.' The customer feels neutral, disappointment, desire. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. **Training for Attendants**: Train attendants to respect customer's wash preferences and avoid aggressive upselling. Instead, educate them on the benefits of different wash packages to help customers make informed decisions.

2. **Improve Turnaround Time**: Reduce the wait time for car washing. This could involve optimizing the workflow, hiring more staff, or investing in more efficient equipment.

3. **Quality Control**: Enhance the quality of the vacuuming service to ensure a thorough clean. This could involve providing more detailed instructions to the vacuuming staff or investing in better vacuuming equipment."
2,"They recently added food, so we decided to check it out. The food was OK, but not something I will go out of my way for. Went on a Saturday afternoon and it was mildly busy, but we got seated immediately. It's like a Hooters in the Epicentre. I actually felt bad for the waitress, she was basically wearing nothing. Although that didn't excuse her for the horrible service we got. She gave us the check well before we were done eating, which normally wouldn't bother me, but I didn't realize it was so she didn't have to come back to our table. We eventually had to seek her out to pay just so we could leave. So I got my first and last time at Whiskey River out of the way.","they recently added food, so we decided to check it out. the food was ok, but not something i will go out of my way for. went on a saturday afternoon and it was mildly busy, but we got seated immediately. it's like a hooters in the epicentre. i actually felt bad for the waitress, she was basically wearing nothing. although that didn't excuse her for the horrible service we got. she gave us the check well before we were done eating, which normally wouldn't bother me, but i didn't realize it was so she didn't have to come back to our table. we eventually had to seek her out to pay just so we could leave. so i got my first and last time at whiskey river out of the way.","sadness, disappointment, neutral","[INST] A customer left us a 2-star review: 'they recently added food, so we decided to check it out. the food was ok, but not something i will go out of my way for. went on a saturday afternoon and it was mildly busy, but we got seated immediately. it's like a hooters in the epicentre. i actually felt bad for the waitress, she was basically wearing nothing. although that didn't excuse her for the horrible service we got. she gave us the check well before we were done eating, which normally wouldn't bother me, but i didn't realize it was so she didn't have to come back to our table. we eventually had to seek her out to pay just so we could leave. so i got my first and last time at whiskey river out of the way.' The customer feels sadness, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'they recently added food, so we decided to check it out. the food was ok, but not something i will go out of my way for. went on a saturday afternoon and it was mildly busy, but we got seated immediately. it's like a hooters in the epicentre. i actually felt bad for the waitress, she was basically wearing nothing. although that didn't excuse her for the horrible service we got. she gave us the check well before we were done eating, which normally wouldn't bother me, but i didn't realize it was so she didn't have to come back to our table. we eventually had to seek her out to pay just so we could leave. so i got my first and last time at whiskey river out of the way.' The customer feels sadness, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Whiskey River, consider the following steps:

1. Food Quality: Enhance the food quality and variety to make it a destination worth returning for.

2. Staff Training: Provide more comprehensive training for waitstaff on proper table management, including checking in with customers before presenting the bill and ensuring they are finished with their meal before asking for payment.

3. Dress Code: Review the dress code to ensure it is appropriate and respectful for all customers, while still maintaining the desired atmosphere.

4. Customer Service: Focus on providing exceptional customer service, making customers feel valued and attended to throughout their visit."
2,"Good visit to Vegas recently. Disappointed with MGM. Service is not good anywhere we went at MGM. Over priced for the quality. We cruised most of the other hotels and casinos on the strip and MGM won't get my business next time. Not that they were bad, but, their competitors were certainly better.","good visit to vegas recently. disappointed with mgm. service is not good anywhere we went at mgm. over priced for the quality. we cruised most of the other hotels and casinos on the strip and mgm won't get my business next time. not that they were bad, but, their competitors were certainly better.","disappointment, disapproval, admiration","[INST] A customer left us a 2-star review: 'good visit to vegas recently. disappointed with mgm. service is not good anywhere we went at mgm. over priced for the quality. we cruised most of the other hotels and casinos on the strip and mgm won't get my business next time. not that they were bad, but, their competitors were certainly better.' The customer feels disappointment, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'good visit to vegas recently. disappointed with mgm. service is not good anywhere we went at mgm. over priced for the quality. we cruised most of the other hotels and casinos on the strip and mgm won't get my business next time. not that they were bad, but, their competitors were certainly better.' The customer feels disappointment, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at MGM, we can focus on the following areas:

1. Enhance Service Quality: Train staff to provide exceptional customer service, ensuring they are attentive, friendly, and responsive to guests' needs.

2. Address Overpricing Concerns: Review pricing strategies for goods and services offered at MGM, aiming to provide better value for money without compromising quality.

3. Compare and Improve Competitors: Regularly assess the services and offerings of competitors to identify areas where MGM can improve and offer a more appealing experience for guests."
2,"After over two years, I finally returned to Wicked Spoon. On my first visit, I wasn't a fan of the small plates concept, but on this occasion that was the least of my complaints. \n\nMy friend was in town and wanted to try a buffet. We were leaning towards Bacchanal, but my fella insisted on giving Wicked Spoon another try since we weren't really in the mood to stand in a long line for dinner. We arrived at 7:30 on a Saturday and there was no line at all. I have to admit, this scared me off a bit. This is peak buffet-eating time and there was no line, it just didn't seem right. \n\nWe paid and were seated within 2 minutes of arriving. Service was friendly, but we had to wait quite a bit of time to get drink orders in. On several occasions I had to ask other servers that were meandering around if we could order drinks and refills. After this coaxing our server did arrive and take our orders. We made sure to order refills as he was placing our drinks down after having to wait one too many times with nothing to drink. As a thirsty girl, that's a pet peeve of mine, keep those refills coming.\n\nThe food wasn't too exciting either. I actually had a hard time deciding on anything. I wandered around around much longer than I usually do at buffets and ended up with the same things over and over. The only things I had any interest in eating were the kalbi and assorted veggies I found on the line.\n\nI don't see myself returning to this buffet any time soon. Definitely not worth the $40 price tag.","after over two years, i finally returned to wicked spoon. on my first visit, i wasn't a fan of the small plates concept, but on this occasion that was the least of my complaints. n nmy friend was in town and wanted to try a buffet. we were leaning towards bacchanal, but my fella insisted on giving wicked spoon another try since we weren't really in the mood to stand in a long line for dinner. we arrived at 7 30 on a saturday and there was no line at all. i have to admit, this scared me off a bit. this is peak buffet eating time and there was no line, it just didn't seem right. n nwe paid and were seated within 2 minutes of arriving. service was friendly, but we had to wait quite a bit of time to get drink orders in. on several occasions i had to ask other servers that were meandering around if we could order drinks and refills. after this coaxing our server did arrive and take our orders. we made sure to order refills as he was placing our drinks down after having to wait one too many times with nothing to drink. as a thirsty girl, that's a pet peeve of mine, keep those refills coming. n nthe food wasn't too exciting either. i actually had a hard time deciding on anything. i wandered around around much longer than i usually do at buffets and ended up with the same things over and over. the only things i had any interest in eating were the kalbi and assorted veggies i found on the line. n ni don't see myself returning to this buffet any time soon. definitely not worth the 40 price tag.","neutral, realization, fear","[INST] A customer left us a 2-star review: 'after over two years, i finally returned to wicked spoon. on my first visit, i wasn't a fan of the small plates concept, but on this occasion that was the least of my complaints. n nmy friend was in town and wanted to try a buffet. we were leaning towards bacchanal, but my fella insisted on giving wicked spoon another try since we weren't really in the mood to stand in a long line for dinner. we arrived at 7 30 on a saturday and there was no line at all. i have to admit, this scared me off a bit. this is peak buffet eating time and there was no line, it just didn't seem right. n nwe paid and were seated within 2 minutes of arriving. service was friendly, but we had to wait quite a bit of time to get drink orders in. on several occasions i had to ask other servers that were meandering around if we could order drinks and refills. after this coaxing our server did arrive and take our orders. we made sure to order refills as he was placing our drinks down after having to wait one too many times with nothing to drink. as a thirsty girl, that's a pet peeve of mine, keep those refills coming. n nthe food wasn't too exciting either. i actually had a hard time deciding on anything. i wandered around around much longer than i usually do at buffets and ended up with the same things over and over. the only things i had any interest in eating were the kalbi and assorted veggies i found on the line. n ni don't see myself returning to this buffet any time soon. definitely not worth the 40 price tag.' The customer feels neutral, realization, fear. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'after over two years, i finally returned to wicked spoon. on my first visit, i wasn't a fan of the small plates concept, but on this occasion that was the least of my complaints. n nmy friend was in town and wanted to try a buffet. we were leaning towards bacchanal, but my fella insisted on giving wicked spoon another try since we weren't really in the mood to stand in a long line for dinner. we arrived at 7 30 on a saturday and there was no line at all. i have to admit, this scared me off a bit. this is peak buffet eating time and there was no line, it just didn't seem right. n nwe paid and were seated within 2 minutes of arriving. service was friendly, but we had to wait quite a bit of time to get drink orders in. on several occasions i had to ask other servers that were meandering around if we could order drinks and refills. after this coaxing our server did arrive and take our orders. we made sure to order refills as he was placing our drinks down after having to wait one too many times with nothing to drink. as a thirsty girl, that's a pet peeve of mine, keep those refills coming. n nthe food wasn't too exciting either. i actually had a hard time deciding on anything. i wandered around around much longer than i usually do at buffets and ended up with the same things over and over. the only things i had any interest in eating were the kalbi and assorted veggies i found on the line. n ni don't see myself returning to this buffet any time soon. definitely not worth the 40 price tag.' The customer feels neutral, realization, fear. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Address the concern about the lack of a line during peak hours. This might indicate a slower service or less demand, which could be addressed by improving the quality and variety of the food offerings, or by promoting the buffet more effectively during off-peak hours.

2. Improve the speed and efficiency of drink service. The customer mentioned having to ask other servers multiple times for drink orders and refills. This could be improved by ensuring that servers are more attentive to tables, and by having a clear system in place for drink orders and refills."
2,"A small group of us made the short trek from the Polar Plunge to the Coliseum this past Saturday; had it not been for the close proximity to the plunge event, we probably would've gone elsewhere, and in hindsight, should have.\n\nThe place was a zoo, due to the Polar Plunge, so I wanted to cut them a little slack.  Even with the massive influx of people, I'm not so sure that I'd hurry back to the Coliseum Bar.  It appears to be quite dated and sorta' uninviting - clinical, almost.  Tap selection isn't anything to write home about, and the back bar area is limited to bottles/cans only (though they can mix drinks back there as well).  It was also a little pricey; 4 beers (2 taps (served in plastic cups), 2 bottles) were $18.\n\nThere was a \""DJ\"" blasting music the entire time, and neither he nor his sound system were very good... the sound was heavily distorted and lacking any fullness/bass.  Thankfully, we were standing in the back bar area, semi-shielded from the \""music.\""\n\nUltimately, we stayed for one beer, and then headed to the Wisco on Willy Street, where we enjoyed a great burger, a great selection of brews, and a better experience.","a small group of us made the short trek from the polar plunge to the coliseum this past saturday had it not been for the close proximity to the plunge event, we probably would've gone elsewhere, and in hindsight, should have. n nthe place was a zoo, due to the polar plunge, so i wanted to cut them a little slack. even with the massive influx of people, i'm not so sure that i'd hurry back to the coliseum bar. it appears to be quite dated and sorta' uninviting clinical, almost. tap selection isn't anything to write home about, and the back bar area is limited to bottles cans only though they can mix drinks back there as well . it was also a little pricey 4 beers 2 taps served in plastic cups , 2 bottles were 18. n nthere was a dj blasting music the entire time, and neither he nor his sound system were very good... the sound was heavily distorted and lacking any fullness bass. thankfully, we were standing in the back bar area, semi shielded from the music. n nultimately, we stayed for one beer, and then headed to the wisco on willy street, where we enjoyed a great burger, a great selection of brews, and a better experience.","confusion, disapproval, neutral","[INST] A customer left us a 2-star review: 'a small group of us made the short trek from the polar plunge to the coliseum this past saturday had it not been for the close proximity to the plunge event, we probably would've gone elsewhere, and in hindsight, should have. n nthe place was a zoo, due to the polar plunge, so i wanted to cut them a little slack. even with the massive influx of people, i'm not so sure that i'd hurry back to the coliseum bar. it appears to be quite dated and sorta' uninviting clinical, almost. tap selection isn't anything to write home about, and the back bar area is limited to bottles cans only though they can mix drinks back there as well . it was also a little pricey 4 beers 2 taps served in plastic cups , 2 bottles were 18. n nthere was a dj blasting music the entire time, and neither he nor his sound system were very good... the sound was heavily distorted and lacking any fullness bass. thankfully, we were standing in the back bar area, semi shielded from the music. n nultimately, we stayed for one beer, and then headed to the wisco on willy street, where we enjoyed a great burger, a great selection of brews, and a better experience.' The customer feels confusion, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'a small group of us made the short trek from the polar plunge to the coliseum this past saturday had it not been for the close proximity to the plunge event, we probably would've gone elsewhere, and in hindsight, should have. n nthe place was a zoo, due to the polar plunge, so i wanted to cut them a little slack. even with the massive influx of people, i'm not so sure that i'd hurry back to the coliseum bar. it appears to be quite dated and sorta' uninviting clinical, almost. tap selection isn't anything to write home about, and the back bar area is limited to bottles cans only though they can mix drinks back there as well . it was also a little pricey 4 beers 2 taps served in plastic cups , 2 bottles were 18. n nthere was a dj blasting music the entire time, and neither he nor his sound system were very good... the sound was heavily distorted and lacking any fullness bass. thankfully, we were standing in the back bar area, semi shielded from the music. n nultimately, we stayed for one beer, and then headed to the wisco on willy street, where we enjoyed a great burger, a great selection of brews, and a better experience.' The customer feels confusion, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at the Coliseum Bar, consider the following suggestions:

1. Improve the ambiance: Update the decor to make it more inviting and less clinical. This could include adding more comfortable seating, improving the lighting, and adding some artwork or decorations.

2. Expand tap selection: Offer a wider variety of craft beers on tap to attract a broader customer base and provide a more diverse selection.

3. Enhance the back bar area: Offer a mix of bottles, cans, and draft beers in glassware instead of plastic cups."
2,"Lunch AYCE is reasonable at $20.95, but compared to other sushi places the list of rolls, nigiri, and appetizers are minimal. I know that quantity is not a substitution for quality, but Island was lacking. \n\nThe fish to rice ratio was good. Some of the fish came out at an alarming temperature. Felt that they were dangerously warm, as if they were not properly stored. The nigiri are smaller than other places, but that is usually better. If you like something, you can just order more, instead of getting a huge lump of rice. The rice also fell apart easily. \n\nThe one roll I tried, the croc, was small. I am used to soft shell crab rolls to be bigger and filled to the brim with crustacean-y goodness. \n\nThe best dishes were the side dishes. The ahi poke, garlic chicken, and seaweed salad were delicious, but can be found elsewhere. \n\nThe service was decent. Our waitress put in our order in a timely fashion, got refills once in a while, and took away dirty plates promptly.","lunch ayce is reasonable at 20.95, but compared to other sushi places the list of rolls, nigiri, and appetizers are minimal. i know that quantity is not a substitution for quality, but island was lacking. n nthe fish to rice ratio was good. some of the fish came out at an alarming temperature. felt that they were dangerously warm, as if they were not properly stored. the nigiri are smaller than other places, but that is usually better. if you like something, you can just order more, instead of getting a huge lump of rice. the rice also fell apart easily. n nthe one roll i tried, the croc, was small. i am used to soft shell crab rolls to be bigger and filled to the brim with crustacean y goodness. n nthe best dishes were the side dishes. the ahi poke, garlic chicken, and seaweed salad were delicious, but can be found elsewhere. n nthe service was decent. our waitress put in our order in a timely fashion, got refills once in a while, and took away dirty plates promptly.","neutral, approval, disapproval","[INST] A customer left us a 2-star review: 'lunch ayce is reasonable at 20.95, but compared to other sushi places the list of rolls, nigiri, and appetizers are minimal. i know that quantity is not a substitution for quality, but island was lacking. n nthe fish to rice ratio was good. some of the fish came out at an alarming temperature. felt that they were dangerously warm, as if they were not properly stored. the nigiri are smaller than other places, but that is usually better. if you like something, you can just order more, instead of getting a huge lump of rice. the rice also fell apart easily. n nthe one roll i tried, the croc, was small. i am used to soft shell crab rolls to be bigger and filled to the brim with crustacean y goodness. n nthe best dishes were the side dishes. the ahi poke, garlic chicken, and seaweed salad were delicious, but can be found elsewhere. n nthe service was decent. our waitress put in our order in a timely fashion, got refills once in a while, and took away dirty plates promptly.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'lunch ayce is reasonable at 20.95, but compared to other sushi places the list of rolls, nigiri, and appetizers are minimal. i know that quantity is not a substitution for quality, but island was lacking. n nthe fish to rice ratio was good. some of the fish came out at an alarming temperature. felt that they were dangerously warm, as if they were not properly stored. the nigiri are smaller than other places, but that is usually better. if you like something, you can just order more, instead of getting a huge lump of rice. the rice also fell apart easily. n nthe one roll i tried, the croc, was small. i am used to soft shell crab rolls to be bigger and filled to the brim with crustacean y goodness. n nthe best dishes were the side dishes. the ahi poke, garlic chicken, and seaweed salad were delicious, but can be found elsewhere. n nthe service was decent. our waitress put in our order in a timely fashion, got refills once in a while, and took away dirty plates promptly.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Expand the variety of sushi rolls, nigiri, and appetizers offered.
2. Ensure proper storage and temperature of sushi items to prevent warm or improperly stored fish.
3. Improve the quality and size of the sushi rolls, particularly the soft shell crab roll, to meet the customer's expectations.
4. Enhance the presentation and texture of the nigiri, ensuring the rice is properly prepared and holds together better.
5. Offer standout dishes that are unique and difficult to find elsewhere, to differentiate our offerings from competitors."
2,"Why didn't I check here first before buying the Groupon?  The wait is over 2 months and the only available time is 11 AM, which just doesn't fit into my work schedule.  I'll re-post a review if I can ever get my Groupon redeemed","why didn't i check here first before buying the groupon? the wait is over 2 months and the only available time is 11 am, which just doesn't fit into my work schedule. i'll re post a review if i can ever get my groupon redeemed","neutral, disappointment, confusion","[INST] A customer left us a 2-star review: 'why didn't i check here first before buying the groupon? the wait is over 2 months and the only available time is 11 am, which just doesn't fit into my work schedule. i'll re post a review if i can ever get my groupon redeemed' The customer feels neutral, disappointment, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'why didn't i check here first before buying the groupon? the wait is over 2 months and the only available time is 11 am, which just doesn't fit into my work schedule. i'll re post a review if i can ever get my groupon redeemed' The customer feels neutral, disappointment, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Respond promptly: Acknowledge the customer's review and express empathy for their inconvenience.

2. Offer a solution: Reach out to the customer directly to offer alternative appointment times that better suit their work schedule. If necessary, offer a partial or full refund for the inconvenience caused.

3. Improve scheduling: Review your scheduling system to ensure that it offers a wider range of appointment times, particularly during off-peak hours."
2,"I really didn't like the vibe here, not gonna lie.  I will say this... it's amazing that Blue Martini has wrangled a good scene for themselves.  I came here on a Wednesday night/Thursday morning at like 2am, and it was packed wall to wall.  They were charging $10 cover, and there was a quick line.  Didn't even get a drink it was so annoyingly packed with douchebags, so I probably won't be back, or at least not at night.  My buddy said Wednesdays are ladies night, hence all of the craziness, and it's much chiller on a Friday night.  Maybe I'll give that a shot sometime.","i really didn't like the vibe here, not gonna lie. i will say this... it's amazing that blue martini has wrangled a good scene for themselves. i came here on a wednesday night thursday morning at like 2am, and it was packed wall to wall. they were charging 10 cover, and there was a quick line. didn't even get a drink it was so annoyingly packed with douchebags, so i probably won't be back, or at least not at night. my buddy said wednesdays are ladies night, hence all of the craziness, and it's much chiller on a friday night. maybe i'll give that a shot sometime.","annoyance, disappointment, disapproval","[INST] A customer left us a 2-star review: 'i really didn't like the vibe here, not gonna lie. i will say this... it's amazing that blue martini has wrangled a good scene for themselves. i came here on a wednesday night thursday morning at like 2am, and it was packed wall to wall. they were charging 10 cover, and there was a quick line. didn't even get a drink it was so annoyingly packed with douchebags, so i probably won't be back, or at least not at night. my buddy said wednesdays are ladies night, hence all of the craziness, and it's much chiller on a friday night. maybe i'll give that a shot sometime.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i really didn't like the vibe here, not gonna lie. i will say this... it's amazing that blue martini has wrangled a good scene for themselves. i came here on a wednesday night thursday morning at like 2am, and it was packed wall to wall. they were charging 10 cover, and there was a quick line. didn't even get a drink it was so annoyingly packed with douchebags, so i probably won't be back, or at least not at night. my buddy said wednesdays are ladies night, hence all of the craziness, and it's much chiller on a friday night. maybe i'll give that a shot sometime.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address the crowd issue: Limit the number of patrons during peak hours to ensure a more comfortable environment.

2. Improve line management: Implement a more efficient system for handling lines, such as a reservation or table service system, to reduce wait times.

3. Offer a more welcoming atmosphere: Train staff to be friendly and approachable, making an effort to create a positive vibe for all customers.

4. Consider offering different promotions on different nights: The customer mentioned that Fridays might be a better option for them. Offering different promotions on different nights could cater to a wider range of preferences."
2,Honestly the food is not bad at all and very short wait time and portions are large but I always get it to go since it always stinks in there which is very unpleasant they need to remodel seats are torn walls are dingy,honestly the food is not bad at all and very short wait time and portions are large but i always get it to go since it always stinks in there which is very unpleasant they need to remodel seats are torn walls are dingy,"approval, neutral, annoyance","[INST] A customer left us a 2-star review: 'honestly the food is not bad at all and very short wait time and portions are large but i always get it to go since it always stinks in there which is very unpleasant they need to remodel seats are torn walls are dingy' The customer feels approval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'honestly the food is not bad at all and very short wait time and portions are large but i always get it to go since it always stinks in there which is very unpleasant they need to remodel seats are torn walls are dingy' The customer feels approval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on three key areas:

1. Cleanliness and Ambiance: Address the issue of the restaurant's cleanliness and ambiance by scheduling regular deep cleanings, repairing torn seats, and repainting dingy walls. This will create a more pleasant environment for both dine-in and takeout customers.

2. Odor Control: Investigate the source of the unpleasant odor and take appropriate measures to eliminate it. This could involve improving ventilation, using air fresheners, or addressing any potential issues with the kitchen equipment or food storage areas."
2,"How do you screw up a crepe? I didn't even think it was possible, because at its worst, a crepe is still a really flat pancake stuffed with goodies. Sugar Factory, however, screwed this one up big time. \n\nWe dined here our last trip to Vegas, and I remember my hubby's fried chicken was cold and bloody on the inside. Yeah, that bad.  Every place is worth at least a second chance, right?\n\nThey screwed this one up too!!!\n\nI ordered the Smores crepe, which was advertised as a crepe stuffed with dark chocolate, white chocolate, graham cracker crumbs, and marshmallows, topped with much of the same, and whipped cream.  What was served to me was a cold, flavorless crepe, stuffed with those very same items, but completely cold.  The chocolate pieces were just like the baking wafers: round, and meant to be melted.  Melted, they were NOT! Not a single ingredient on that plate was served as it should be, except for the whipped cream.  Imagine cutting into a soft crepe, only to find it ice cold, and stuffed with a bunch of hard pieces of cut up chocolate bars and a few marshmallows.  Such a bad, bad job.  Epic fail at around $14.\n\nWe had 2 of their signature cocktails, which if you like the super sugary kind, then you'll like these. Me? Too much going on.  \n\nWe did order the spinach artichoke dip to start and it was standard bar food dip.  Nothing special.  \n\nWe always seem to end up here because they are one of the only places that stays open all night.  In Vegas you would think those places are everywhere, but when you're craving dessert other than the standard offerings at the 24 hr cafe, this place sounds perfect.  Well it's 0 for 2 for us.  I guess that's a sign.","how do you screw up a crepe? i didn't even think it was possible, because at its worst, a crepe is still a really flat pancake stuffed with goodies. sugar factory, however, screwed this one up big time. n nwe dined here our last trip to vegas, and i remember my hubby's fried chicken was cold and bloody on the inside. yeah, that bad. every place is worth at least a second chance, right? n nthey screwed this one up too!!! n ni ordered the smores crepe, which was advertised as a crepe stuffed with dark chocolate, white chocolate, graham cracker crumbs, and marshmallows, topped with much of the same, and whipped cream. what was served to me was a cold, flavorless crepe, stuffed with those very same items, but completely cold. the chocolate pieces were just like the baking wafers round, and meant to be melted. melted, they were not! not a single ingredient on that plate was served as it should be, except for the whipped cream. imagine cutting into a soft crepe, only to find it ice cold, and stuffed with a bunch of hard pieces of cut up chocolate bars and a few marshmallows. such a bad, bad job. epic fail at around 14. n nwe had 2 of their signature cocktails, which if you like the super sugary kind, then you'll like these. me? too much going on. n nwe did order the spinach artichoke dip to start and it was standard bar food dip. nothing special. n nwe always seem to end up here because they are one of the only places that stays open all night. in vegas you would think those places are everywhere, but when you're craving dessert other than the standard offerings at the 24 hr cafe, this place sounds perfect. well it's 0 for 2 for us. i guess that's a sign.","annoyance, disappointment, confusion","[INST] A customer left us a 2-star review: 'how do you screw up a crepe? i didn't even think it was possible, because at its worst, a crepe is still a really flat pancake stuffed with goodies. sugar factory, however, screwed this one up big time. n nwe dined here our last trip to vegas, and i remember my hubby's fried chicken was cold and bloody on the inside. yeah, that bad. every place is worth at least a second chance, right? n nthey screwed this one up too!!! n ni ordered the smores crepe, which was advertised as a crepe stuffed with dark chocolate, white chocolate, graham cracker crumbs, and marshmallows, topped with much of the same, and whipped cream. what was served to me was a cold, flavorless crepe, stuffed with those very same items, but completely cold. the chocolate pieces were just like the baking wafers round, and meant to be melted. melted, they were not! not a single ingredient on that plate was served as it should be, except for the whipped cream. imagine cutting into a soft crepe, only to find it ice cold, and stuffed with a bunch of hard pieces of cut up chocolate bars and a few marshmallows. such a bad, bad job. epic fail at around 14. n nwe had 2 of their signature cocktails, which if you like the super sugary kind, then you'll like these. me? too much going on. n nwe did order the spinach artichoke dip to start and it was standard bar food dip. nothing special. n nwe always seem to end up here because they are one of the only places that stays open all night. in vegas you would think those places are everywhere, but when you're craving dessert other than the standard offerings at the 24 hr cafe, this place sounds perfect. well it's 0 for 2 for us. i guess that's a sign.' The customer feels annoyance, disappointment, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'how do you screw up a crepe? i didn't even think it was possible, because at its worst, a crepe is still a really flat pancake stuffed with goodies. sugar factory, however, screwed this one up big time. n nwe dined here our last trip to vegas, and i remember my hubby's fried chicken was cold and bloody on the inside. yeah, that bad. every place is worth at least a second chance, right? n nthey screwed this one up too!!! n ni ordered the smores crepe, which was advertised as a crepe stuffed with dark chocolate, white chocolate, graham cracker crumbs, and marshmallows, topped with much of the same, and whipped cream. what was served to me was a cold, flavorless crepe, stuffed with those very same items, but completely cold. the chocolate pieces were just like the baking wafers round, and meant to be melted. melted, they were not! not a single ingredient on that plate was served as it should be, except for the whipped cream. imagine cutting into a soft crepe, only to find it ice cold, and stuffed with a bunch of hard pieces of cut up chocolate bars and a few marshmallows. such a bad, bad job. epic fail at around 14. n nwe had 2 of their signature cocktails, which if you like the super sugary kind, then you'll like these. me? too much going on. n nwe did order the spinach artichoke dip to start and it was standard bar food dip. nothing special. n nwe always seem to end up here because they are one of the only places that stays open all night. in vegas you would think those places are everywhere, but when you're craving dessert other than the standard offerings at the 24 hr cafe, this place sounds perfect. well it's 0 for 2 for us. i guess that's a sign.' The customer feels annoyance, disappointment, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Sugar Factory, the following steps can be taken:

1. Quality Control: Ensure that all dishes, particularly crepes, are cooked and served at the correct temperature. This includes melting chocolate properly and ensuring that fried items are cooked thoroughly.

2. Accuracy: Make sure that the dishes served match the description on the menu. If a dish is advertised as having melted chocolate, it should be served that way.

3. Customer Feedback: Actively seek and respond to customer feedback."
2,"So overrated. I was so disappointed.\n\nIf you plan on eating buffets on the strip, start with this one and end with the Wynn Buffet. We did the opposite, and oh how sad I was. The atmosphere is meh and the food was ok. I guess it wasn't that bad considering it was only $20, but for that I could have gotten a delicious breakfast at the Hash House A Go Go and been much happier.","so overrated. i was so disappointed. n nif you plan on eating buffets on the strip, start with this one and end with the wynn buffet. we did the opposite, and oh how sad i was. the atmosphere is meh and the food was ok. i guess it wasn't that bad considering it was only 20, but for that i could have gotten a delicious breakfast at the hash house a go go and been much happier.","disappointment, sadness, annoyance","[INST] A customer left us a 2-star review: 'so overrated. i was so disappointed. n nif you plan on eating buffets on the strip, start with this one and end with the wynn buffet. we did the opposite, and oh how sad i was. the atmosphere is meh and the food was ok. i guess it wasn't that bad considering it was only 20, but for that i could have gotten a delicious breakfast at the hash house a go go and been much happier.' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'so overrated. i was so disappointed. n nif you plan on eating buffets on the strip, start with this one and end with the wynn buffet. we did the opposite, and oh how sad i was. the atmosphere is meh and the food was ok. i guess it wasn't that bad considering it was only 20, but for that i could have gotten a delicious breakfast at the hash house a go go and been much happier.' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Acknowledge their feedback: Respond to the review, acknowledging their disappointment and expressing our regret that their experience didn't meet their expectations.

2. Offer a solution: Offer a complimentary meal or a discount on their next visit to encourage them to give us another chance.

3. Improve the atmosphere: Enhance the ambiance of our buffet to make it more appealing and inviting. This could include better decor, music, and seating arrangements."
2,"I've been in to Goodman's twice, and neither was a great experience.  \n\nThe first was when my fiancee and I needed to get my engagement ring resized.  We came in with an 18k white gold ring from a well known international maker, and the first person to help us sniffed and said \""we don't work in SILVER.\""  As if we don't know what our ring is.\n\nThe second time I was in trying to pick out a watch.  Maybe if you're in the market for a Rolex this is the place for you.  But the person who helped me thought my budget was plus or minus $500, and they didn't have a great selection in my range.","i've been in to goodman's twice, and neither was a great experience. n nthe first was when my fiancee and i needed to get my engagement ring resized. we came in with an 18k white gold ring from a well known international maker, and the first person to help us sniffed and said we don't work in silver. as if we don't know what our ring is. n nthe second time i was in trying to pick out a watch. maybe if you're in the market for a rolex this is the place for you. but the person who helped me thought my budget was plus or minus 500, and they didn't have a great selection in my range.","neutral, disappointment, realization","[INST] A customer left us a 2-star review: 'i've been in to goodman's twice, and neither was a great experience. n nthe first was when my fiancee and i needed to get my engagement ring resized. we came in with an 18k white gold ring from a well known international maker, and the first person to help us sniffed and said we don't work in silver. as if we don't know what our ring is. n nthe second time i was in trying to pick out a watch. maybe if you're in the market for a rolex this is the place for you. but the person who helped me thought my budget was plus or minus 500, and they didn't have a great selection in my range.' The customer feels neutral, disappointment, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i've been in to goodman's twice, and neither was a great experience. n nthe first was when my fiancee and i needed to get my engagement ring resized. we came in with an 18k white gold ring from a well known international maker, and the first person to help us sniffed and said we don't work in silver. as if we don't know what our ring is. n nthe second time i was in trying to pick out a watch. maybe if you're in the market for a rolex this is the place for you. but the person who helped me thought my budget was plus or minus 500, and they didn't have a great selection in my range.' The customer feels neutral, disappointment, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Goodman's, the following steps can be taken:

1. Train staff on identifying various types of jewelry, including silver, gold, and other metals. This will help prevent misunderstandings and ensure that customers feel their items are being handled with care and respect.

2. Provide better communication skills training for staff, focusing on active listening and empathy. This will help staff understand the customer's needs and budget, and offer appropriate recommendations.

3. Expand the selection of watches in various price ranges to cater to a wider range of customers. This will help prevent situations where customers feel that the store does not have suitable options for their budget."
2,"A very ordinary sports bar.  Positives:  clean, attractive (if somewhat sterile) atmosphere; friendly, attentive, gorgeous staff; big-screen TVs and enormous projection TVs visible from any table make it a good place to watch a game.  Negatives:  need more craft beers on tap; menu somewhat boring and food needs seasoning (SW Turkey sandwich bland, side cole slaw lifeless); took 10 minutes to get my first beer even on a slow Sunday night.  Would give an extra star for fixing any one of those issues, two if all were fixed.","a very ordinary sports bar. positives clean, attractive if somewhat sterile atmosphere friendly, attentive, gorgeous staff big screen tvs and enormous projection tvs visible from any table make it a good place to watch a game. negatives need more craft beers on tap menu somewhat boring and food needs seasoning sw turkey sandwich bland, side cole slaw lifeless took 10 minutes to get my first beer even on a slow sunday night. would give an extra star for fixing any one of those issues, two if all were fixed.","admiration, approval, neutral","[INST] A customer left us a 2-star review: 'a very ordinary sports bar. positives clean, attractive if somewhat sterile atmosphere friendly, attentive, gorgeous staff big screen tvs and enormous projection tvs visible from any table make it a good place to watch a game. negatives need more craft beers on tap menu somewhat boring and food needs seasoning sw turkey sandwich bland, side cole slaw lifeless took 10 minutes to get my first beer even on a slow sunday night. would give an extra star for fixing any one of those issues, two if all were fixed.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'a very ordinary sports bar. positives clean, attractive if somewhat sterile atmosphere friendly, attentive, gorgeous staff big screen tvs and enormous projection tvs visible from any table make it a good place to watch a game. negatives need more craft beers on tap menu somewhat boring and food needs seasoning sw turkey sandwich bland, side cole slaw lifeless took 10 minutes to get my first beer even on a slow sunday night. would give an extra star for fixing any one of those issues, two if all were fixed.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Expand the craft beer selection on tap to cater to a wider range of tastes.
2. Enhance the menu by adding more flavorful options, particularly for the turkey sandwich and side dishes like cole slaw.
3. Improve the speed of service, especially for beverages, to ensure a smoother dining experience, even on slower nights.

By addressing these concerns, we can potentially earn an additional star from the customer and improve their overall satisfaction with our sports bar."
2,"Nice Hotel but Bad Casino...\n\n-the gambling floor is really small.\n-they did not have food service at the pool but said they will soon, this was in March.\n-tried to upsell me a better view of the fountain for 35 more a night, I didnt bite. i got the back side of the airport...Pist.\n-for 20 bux more i could of stayed at Caesars Palace that weekend","nice hotel but bad casino... n n the gambling floor is really small. n they did not have food service at the pool but said they will soon, this was in march. n tried to upsell me a better view of the fountain for 35 more a night, i didnt bite. i got the back side of the airport...pist. n for 20 bux more i could of stayed at caesars palace that weekend","disappointment, neutral, disapproval","[INST] A customer left us a 2-star review: 'nice hotel but bad casino... n n the gambling floor is really small. n they did not have food service at the pool but said they will soon, this was in march. n tried to upsell me a better view of the fountain for 35 more a night, i didnt bite. i got the back side of the airport...pist. n for 20 bux more i could of stayed at caesars palace that weekend' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'nice hotel but bad casino... n n the gambling floor is really small. n they did not have food service at the pool but said they will soon, this was in march. n tried to upsell me a better view of the fountain for 35 more a night, i didnt bite. i got the back side of the airport...pist. n for 20 bux more i could of stayed at caesars palace that weekend' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Expand the casino floor: To address the customer's concern about the small casino, consider expanding the gambling area to provide a more enjoyable experience for guests.

2. Improve food service: Since the customer mentioned the lack of food service at the pool, consider offering food and beverage options near the pool area or improving the current service to meet customer expectations.

3. Accurate information: Address the issue of misinformation regarding food service at the pool by ensuring that all information provided to guests is accurate and up-to-date.

4. Upselling: Be mindful of upselling practices and ensure that they are transparent and offer genuine value to the customer."
2,"The clothes, etc, are nice but the people who work here are so snotty!  I just want to say to them, \""You're in Madison, Wisconsin.  This is not Rodeo Drive or Fifth Avenue.  Drop the attitude.\""  I don't need to be treated like scum when I'm out to spend money -- I'll avoid this store from now on.","the clothes, etc, are nice but the people who work here are so snotty! i just want to say to them, you're in madison, wisconsin. this is not rodeo drive or fifth avenue. drop the attitude. i don't need to be treated like scum when i'm out to spend money i'll avoid this store from now on.","annoyance, disapproval, neutral","[INST] A customer left us a 2-star review: 'the clothes, etc, are nice but the people who work here are so snotty! i just want to say to them, you're in madison, wisconsin. this is not rodeo drive or fifth avenue. drop the attitude. i don't need to be treated like scum when i'm out to spend money i'll avoid this store from now on.' The customer feels annoyance, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the clothes, etc, are nice but the people who work here are so snotty! i just want to say to them, you're in madison, wisconsin. this is not rodeo drive or fifth avenue. drop the attitude. i don't need to be treated like scum when i'm out to spend money i'll avoid this store from now on.' The customer feels annoyance, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Training: Provide training to staff on customer service skills, including maintaining a friendly and approachable demeanor, and understanding the importance of treating every customer with respect and dignity.

2. Store Atmosphere: Create a welcoming and comfortable environment that reflects the values of our brand and makes customers feel valued and appreciated.

3. Communication: Encourage open and clear communication with customers, ensuring that they feel heard and understood.

4. Empathy: Train staff to show empathy and understanding towards customers, even in difficult situations."
2,"Came here for dinner while visiting family.\n\n- Food: Well, it IS a buffet. Sushi selection was terrible and everything was obviously not fresh. Hibachi steak was dry. My ice cream had freezer burn.\n+ Price: Cheap for a buffet\n+ Atmosphere: Typical Chinese buffet layout. Good for groups.\n- Service: Unprofessional. Waiters yelling across the room is not very pleasant.\n- Recommendation: Nope.","came here for dinner while visiting family. n n food well, it is a buffet. sushi selection was terrible and everything was obviously not fresh. hibachi steak was dry. my ice cream had freezer burn. n price cheap for a buffet n atmosphere typical chinese buffet layout. good for groups. n service unprofessional. waiters yelling across the room is not very pleasant. n recommendation nope.","disapproval, annoyance, neutral","[INST] A customer left us a 2-star review: 'came here for dinner while visiting family. n n food well, it is a buffet. sushi selection was terrible and everything was obviously not fresh. hibachi steak was dry. my ice cream had freezer burn. n price cheap for a buffet n atmosphere typical chinese buffet layout. good for groups. n service unprofessional. waiters yelling across the room is not very pleasant. n recommendation nope.' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'came here for dinner while visiting family. n n food well, it is a buffet. sushi selection was terrible and everything was obviously not fresh. hibachi steak was dry. my ice cream had freezer burn. n price cheap for a buffet n atmosphere typical chinese buffet layout. good for groups. n service unprofessional. waiters yelling across the room is not very pleasant. n recommendation nope.' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Enhance the freshness and variety of our sushi selection, and ensure that all dishes, including the hibachi steak, are cooked to perfection with appropriate moisture.

2. Cleanliness: Inspect and maintain the freezers to prevent freezer burn on ice cream and other items.

3. Service: Train our staff to provide professional and courteous service, minimizing loud conversations and ensuring prompt attention to customer needs.

4. Atmosphere: Consider updating the buffet layout to create a more inviting and pleasant dining environment."
2,"This cafe is where you will find every Vegas cab driver eating breakfast. Next time I want steak and eggs I will make sure not to ask a taxi driver lol Walked in with my 2 female friends around 7 am ( after dancing all night) and immediately we realized we were the only ladies in there surrounded by tables filled with cab men. It was quite an interesting dining experience. It was taxi cab confessions, all the men were discussing crazy cab stories so we just sat back and silently chuckled. \n\nThe steak and eggs for $5.99 was worth the price...nothing to rave about. The waitress was friendly and you can tell she deals with these cab guys on a daily. The silver wear was DIRTY...like pretty nasty looking. I felt very awkward sitting in that cafe at that time, we were pretty much starred at our entire meal...as if we didn't belong. I'm going to let the locals keep this place as their gem and I'll continue my search for steak and eggs elsewhere.","this cafe is where you will find every vegas cab driver eating breakfast. next time i want steak and eggs i will make sure not to ask a taxi driver lol walked in with my 2 female friends around 7 am after dancing all night and immediately we realized we were the only ladies in there surrounded by tables filled with cab men. it was quite an interesting dining experience. it was taxi cab confessions, all the men were discussing crazy cab stories so we just sat back and silently chuckled. n nthe steak and eggs for 5.99 was worth the price...nothing to rave about. the waitress was friendly and you can tell she deals with these cab guys on a daily. the silver wear was dirty...like pretty nasty looking. i felt very awkward sitting in that cafe at that time, we were pretty much starred at our entire meal...as if we didn't belong. i'm going to let the locals keep this place as their gem and i'll continue my search for steak and eggs elsewhere.","amusement, joy, realization","[INST] A customer left us a 2-star review: 'this cafe is where you will find every vegas cab driver eating breakfast. next time i want steak and eggs i will make sure not to ask a taxi driver lol walked in with my 2 female friends around 7 am after dancing all night and immediately we realized we were the only ladies in there surrounded by tables filled with cab men. it was quite an interesting dining experience. it was taxi cab confessions, all the men were discussing crazy cab stories so we just sat back and silently chuckled. n nthe steak and eggs for 5.99 was worth the price...nothing to rave about. the waitress was friendly and you can tell she deals with these cab guys on a daily. the silver wear was dirty...like pretty nasty looking. i felt very awkward sitting in that cafe at that time, we were pretty much starred at our entire meal...as if we didn't belong. i'm going to let the locals keep this place as their gem and i'll continue my search for steak and eggs elsewhere.' The customer feels amusement, joy, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this cafe is where you will find every vegas cab driver eating breakfast. next time i want steak and eggs i will make sure not to ask a taxi driver lol walked in with my 2 female friends around 7 am after dancing all night and immediately we realized we were the only ladies in there surrounded by tables filled with cab men. it was quite an interesting dining experience. it was taxi cab confessions, all the men were discussing crazy cab stories so we just sat back and silently chuckled. n nthe steak and eggs for 5.99 was worth the price...nothing to rave about. the waitress was friendly and you can tell she deals with these cab guys on a daily. the silver wear was dirty...like pretty nasty looking. i felt very awkward sitting in that cafe at that time, we were pretty much starred at our entire meal...as if we didn't belong. i'm going to let the locals keep this place as their gem and i'll continue my search for steak and eggs elsewhere.' The customer feels amusement, joy, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Ambiance: Create a more welcoming and diverse atmosphere, especially during early morning hours. This could involve a more balanced gender distribution among customers, and possibly playing less male-oriented music or news.

2. Cleanliness: Ensure that all silverware is clean and well-maintained. Regularly inspect and clean all dining areas, including tables and chairs.

3. Customer Service: Train staff to provide friendly and attentive service to all customers, regardless of gender or time of day. Encourage them to engage in small talk and make customers feel welcome."
2,"Stopped by one night for dinner and was seated immediately.  I was somewhat disappointed with the menu which was heavy on cheese and fried stuff.  I would have loved to have seen a mole dish. on the menu.\n\nI ended up with the Southwestern Caesar Salad (super tasty dressing), which was okay.\n\nI would not come back again if I were in town again.  I'd try the Sonoran hot dog cart on the corner of Baseline and Priest instead.","stopped by one night for dinner and was seated immediately. i was somewhat disappointed with the menu which was heavy on cheese and fried stuff. i would have loved to have seen a mole dish. on the menu. n ni ended up with the southwestern caesar salad super tasty dressing , which was okay. n ni would not come back again if i were in town again. i'd try the sonoran hot dog cart on the corner of baseline and priest instead.","disappointment, love, neutral","[INST] A customer left us a 2-star review: 'stopped by one night for dinner and was seated immediately. i was somewhat disappointed with the menu which was heavy on cheese and fried stuff. i would have loved to have seen a mole dish. on the menu. n ni ended up with the southwestern caesar salad super tasty dressing , which was okay. n ni would not come back again if i were in town again. i'd try the sonoran hot dog cart on the corner of baseline and priest instead.' The customer feels disappointment, love, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'stopped by one night for dinner and was seated immediately. i was somewhat disappointed with the menu which was heavy on cheese and fried stuff. i would have loved to have seen a mole dish. on the menu. n ni ended up with the southwestern caesar salad super tasty dressing , which was okay. n ni would not come back again if i were in town again. i'd try the sonoran hot dog cart on the corner of baseline and priest instead.' The customer feels disappointment, love, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Expand the menu: Offer a more diverse selection, including dishes with a Mexican influence, such as mole dishes.

2. Highlight unique offerings: Emphasize unique menu items, like the Sonoran hot dog, to attract customers who may be interested in trying something new.

3. Seating availability: Maintain a policy of seating customers immediately to ensure a positive first impression.

4. Menu description: Provide detailed descriptions of menu items to help customers make informed decisions and better understand the offerings."
2,"We know the FOX is clever, the restaurant concepts they come up with are like little magical yellow bricks down the yellow brick road that is lead by the Peter Piper and when one opens, people gather.\nI love the concept of the Yard, group seating, plenty of games to play . . . and there were plenty of groups there.  \nNow I know FOX is deft and any restaurant is all about maximizing the potential for the almighty drinks and serving of food.  \nUnfortunately, at the Yard, service of food and drinks failed miserably.  There were a large group of us Elite Yelpers there with our friends celebrating some Dec. birthdays . . . yet, there weren't enough seating and I seriously stood there for almost 2 hours and not ONCE did a waiter come by and ask me if I wanted anything to eat or drink.  And I was more than ready to order something to eat and drink!!!\nAll those potential loss of revenue I saw all around me.  I'm thinking, \""if they would do the order and deliver system differently, the nightly intake would certainly double if not more!\""\nI don't know what the solution is, but if I were FOX, I would send someone FOXY and brainy to spend some time to analyze the situation and come up with a procedure where the plentiful patrons are serviced because at the end of the day, you are still running a restaurant and not a free playground for the grownups.","we know the fox is clever, the restaurant concepts they come up with are like little magical yellow bricks down the yellow brick road that is lead by the peter piper and when one opens, people gather. ni love the concept of the yard, group seating, plenty of games to play . . . and there were plenty of groups there. nnow i know fox is deft and any restaurant is all about maximizing the potential for the almighty drinks and serving of food. nunfortunately, at the yard, service of food and drinks failed miserably. there were a large group of us elite yelpers there with our friends celebrating some dec. birthdays . . . yet, there weren't enough seating and i seriously stood there for almost 2 hours and not once did a waiter come by and ask me if i wanted anything to eat or drink. and i was more than ready to order something to eat and drink!!! nall those potential loss of revenue i saw all around me. i'm thinking, if they would do the order and deliver system differently, the nightly intake would certainly double if not more! ni don't know what the solution is, but if i were fox, i would send someone foxy and brainy to spend some time to analyze the situation and come up with a procedure where the plentiful patrons are serviced because at the end of the day, you are still running a restaurant and not a free playground for the grownups.","disappointment, love, neutral","[INST] A customer left us a 2-star review: 'we know the fox is clever, the restaurant concepts they come up with are like little magical yellow bricks down the yellow brick road that is lead by the peter piper and when one opens, people gather. ni love the concept of the yard, group seating, plenty of games to play . . . and there were plenty of groups there. nnow i know fox is deft and any restaurant is all about maximizing the potential for the almighty drinks and serving of food. nunfortunately, at the yard, service of food and drinks failed miserably. there were a large group of us elite yelpers there with our friends celebrating some dec. birthdays . . . yet, there weren't enough seating and i seriously stood there for almost 2 hours and not once did a waiter come by and ask me if i wanted anything to eat or drink. and i was more than ready to order something to eat and drink!!! nall those potential loss of revenue i saw all around me. i'm thinking, if they would do the order and deliver system differently, the nightly intake would certainly double if not more! ni don't know what the solution is, but if i were fox, i would send someone foxy and brainy to spend some time to analyze the situation and come up with a procedure where the plentiful patrons are serviced because at the end of the day, you are still running a restaurant and not a free playground for the grownups.' The customer feels disappointment, love, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'we know the fox is clever, the restaurant concepts they come up with are like little magical yellow bricks down the yellow brick road that is lead by the peter piper and when one opens, people gather. ni love the concept of the yard, group seating, plenty of games to play . . . and there were plenty of groups there. nnow i know fox is deft and any restaurant is all about maximizing the potential for the almighty drinks and serving of food. nunfortunately, at the yard, service of food and drinks failed miserably. there were a large group of us elite yelpers there with our friends celebrating some dec. birthdays . . . yet, there weren't enough seating and i seriously stood there for almost 2 hours and not once did a waiter come by and ask me if i wanted anything to eat or drink. and i was more than ready to order something to eat and drink!!! nall those potential loss of revenue i saw all around me. i'm thinking, if they would do the order and deliver system differently, the nightly intake would certainly double if not more! ni don't know what the solution is, but if i were fox, i would send someone foxy and brainy to spend some time to analyze the situation and come up with a procedure where the plentiful patrons are serviced because at the end of the day, you are still running a restaurant and not a free playground for the grownups.' The customer feels disappointment, love, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at The Yard, the following steps could be taken:

1. Improve staffing and service: Ensure there are enough waitstaff to cater to the number of patrons, especially during peak hours. Regularly check on tables to offer drinks and food, especially when there are large groups or special occasions.

2. Optimize seating arrangements: Analyze seating capacity and make adjustments to accommodate larger groups, especially during special events or occasions.

3. Implement an order and deliver system: Implement a system where orders can be placed at the table, and food and drinks are delivered directly to the table. This will help reduce wait times and improve the overall dining experience."
2,"The service was friendly but VERY poor.  We had to ask for water 4 times.  My friend ordered the Southwest omelette scrambled.  I created my own egg white scramble with spinach, tomato, jalapeno, pepper jack cheese and avocado.  We both ordered wheat toast and hash browns well done.  A different waiter brought us our breakfast. His was an omelet not scrambled but ate it anyway.  My was egg omelet not egg white scrambled no avocado, raw hash browns and no toast.  We sent it back but before we received it our original waiter brought us the check without checking on us and made a comment how I ate mine pretty fast.  The order came out again without the avocado, wheat toast and no jelly.  We had to ask twice for the bacon donut  holes (Yum!) which he finally brought but seemed a little confused as to what exactly they were.  He did have the manager remove our two Bloody Mary's.  We did noticed two other tables that this waiter had also had problems.  We will try this place again as the food was pretty good once we got it but hopefully we will get the right food at the same time and better service.","the service was friendly but very poor. we had to ask for water 4 times. my friend ordered the southwest omelette scrambled. i created my own egg white scramble with spinach, tomato, jalapeno, pepper jack cheese and avocado. we both ordered wheat toast and hash browns well done. a different waiter brought us our breakfast. his was an omelet not scrambled but ate it anyway. my was egg omelet not egg white scrambled no avocado, raw hash browns and no toast. we sent it back but before we received it our original waiter brought us the check without checking on us and made a comment how i ate mine pretty fast. the order came out again without the avocado, wheat toast and no jelly. we had to ask twice for the bacon donut holes yum! which he finally brought but seemed a little confused as to what exactly they were. he did have the manager remove our two bloody mary's. we did noticed two other tables that this waiter had also had problems. we will try this place again as the food was pretty good once we got it but hopefully we will get the right food at the same time and better service.","neutral, admiration, disappointment","[INST] A customer left us a 2-star review: 'the service was friendly but very poor. we had to ask for water 4 times. my friend ordered the southwest omelette scrambled. i created my own egg white scramble with spinach, tomato, jalapeno, pepper jack cheese and avocado. we both ordered wheat toast and hash browns well done. a different waiter brought us our breakfast. his was an omelet not scrambled but ate it anyway. my was egg omelet not egg white scrambled no avocado, raw hash browns and no toast. we sent it back but before we received it our original waiter brought us the check without checking on us and made a comment how i ate mine pretty fast. the order came out again without the avocado, wheat toast and no jelly. we had to ask twice for the bacon donut holes yum! which he finally brought but seemed a little confused as to what exactly they were. he did have the manager remove our two bloody mary's. we did noticed two other tables that this waiter had also had problems. we will try this place again as the food was pretty good once we got it but hopefully we will get the right food at the same time and better service.' The customer feels neutral, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the service was friendly but very poor. we had to ask for water 4 times. my friend ordered the southwest omelette scrambled. i created my own egg white scramble with spinach, tomato, jalapeno, pepper jack cheese and avocado. we both ordered wheat toast and hash browns well done. a different waiter brought us our breakfast. his was an omelet not scrambled but ate it anyway. my was egg omelet not egg white scrambled no avocado, raw hash browns and no toast. we sent it back but before we received it our original waiter brought us the check without checking on us and made a comment how i ate mine pretty fast. the order came out again without the avocado, wheat toast and no jelly. we had to ask twice for the bacon donut holes yum! which he finally brought but seemed a little confused as to what exactly they were. he did have the manager remove our two bloody mary's. we did noticed two other tables that this waiter had also had problems. we will try this place again as the food was pretty good once we got it but hopefully we will get the right food at the same time and better service.' The customer feels neutral, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistency in service: Ensure that all orders are accurately prepared and delivered by the same server to maintain consistency.

2. Order accuracy: Double-check all orders to prevent mistakes in food preparation, such as the customer's request for an egg white scramble with specific ingredients.

3. Timely communication: Keep customers informed about any delays or issues with their orders, and offer solutions promptly.

4. Attentiveness: Regularly check on customers to ensure their needs are being met and to offer assistance if necessary."
2,"I had a not so good experience here. The service would have been a step up had it been terrible. But no, we sat for over 20 minutes before she came over and took our drink order, then disappeared again, after 10 more minutes I had to ask a hostess if she could find our server, she disappeared too. Then after someone brought our waters, we ordered, everyone had empty glasses before our food came out, and the server didn't bother to refill anyone. The food was pretty bland and tasteless, which really sucked. I think next time i'll skip this place and move onto someplace i know actually cares about the people that visit their establishment..","i had a not so good experience here. the service would have been a step up had it been terrible. but no, we sat for over 20 minutes before she came over and took our drink order, then disappeared again, after 10 more minutes i had to ask a hostess if she could find our server, she disappeared too. then after someone brought our waters, we ordered, everyone had empty glasses before our food came out, and the server didn't bother to refill anyone. the food was pretty bland and tasteless, which really sucked. i think next time i'll skip this place and move onto someplace i know actually cares about the people that visit their establishment..","disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'i had a not so good experience here. the service would have been a step up had it been terrible. but no, we sat for over 20 minutes before she came over and took our drink order, then disappeared again, after 10 more minutes i had to ask a hostess if she could find our server, she disappeared too. then after someone brought our waters, we ordered, everyone had empty glasses before our food came out, and the server didn't bother to refill anyone. the food was pretty bland and tasteless, which really sucked. i think next time i'll skip this place and move onto someplace i know actually cares about the people that visit their establishment..' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i had a not so good experience here. the service would have been a step up had it been terrible. but no, we sat for over 20 minutes before she came over and took our drink order, then disappeared again, after 10 more minutes i had to ask a hostess if she could find our server, she disappeared too. then after someone brought our waters, we ordered, everyone had empty glasses before our food came out, and the server didn't bother to refill anyone. the food was pretty bland and tasteless, which really sucked. i think next time i'll skip this place and move onto someplace i know actually cares about the people that visit their establishment..' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve server response time: Ensure servers are prompt in taking orders, refilling drinks, and checking on customers regularly.

2. Enhance communication between staff: Encourage clear communication between servers and other staff members to ensure a seamless dining experience.

3. Train servers on food presentation and taste: Ensure servers are knowledgeable about menu items, can describe them accurately, and are able to address any concerns about taste or presentation.

4. Show appreciation for customers: Acknowledge customers when they arrive, thank them for their visit, and check in on them throughout their dining experience."
2,I swear this place used to better so when I saw a coupon on restaraunt.com for it I swooped it up. We werent staying at the mirage and went out of our just to get here. Shoulda saved the money on the cab and the rest of our food. Seriously why is this crappy food so expensive. I had the gumbo which wasnt bad but also not good. It was a small step up from campbells soup gumbo. She had the catfish po boy and it was served with about two french fries and the roll looked like the crappiest little hoagie roll ever. She said it was good. We also had fried pickles which are kinda gross.\n\nI used to like this place and it was a good to get something cheap at their happy hour when staying at the mirage. Dont travel out of your way for this one with a coupon its not worth it all.,i swear this place used to better so when i saw a coupon on restaraunt.com for it i swooped it up. we werent staying at the mirage and went out of our just to get here. shoulda saved the money on the cab and the rest of our food. seriously why is this crappy food so expensive. i had the gumbo which wasnt bad but also not good. it was a small step up from campbells soup gumbo. she had the catfish po boy and it was served with about two french fries and the roll looked like the crappiest little hoagie roll ever. she said it was good. we also had fried pickles which are kinda gross. n ni used to like this place and it was a good to get something cheap at their happy hour when staying at the mirage. dont travel out of your way for this one with a coupon its not worth it all.,"annoyance, neutral, disapproval","[INST] A customer left us a 2-star review: 'i swear this place used to better so when i saw a coupon on restaraunt.com for it i swooped it up. we werent staying at the mirage and went out of our just to get here. shoulda saved the money on the cab and the rest of our food. seriously why is this crappy food so expensive. i had the gumbo which wasnt bad but also not good. it was a small step up from campbells soup gumbo. she had the catfish po boy and it was served with about two french fries and the roll looked like the crappiest little hoagie roll ever. she said it was good. we also had fried pickles which are kinda gross. n ni used to like this place and it was a good to get something cheap at their happy hour when staying at the mirage. dont travel out of your way for this one with a coupon its not worth it all.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i swear this place used to better so when i saw a coupon on restaraunt.com for it i swooped it up. we werent staying at the mirage and went out of our just to get here. shoulda saved the money on the cab and the rest of our food. seriously why is this crappy food so expensive. i had the gumbo which wasnt bad but also not good. it was a small step up from campbells soup gumbo. she had the catfish po boy and it was served with about two french fries and the roll looked like the crappiest little hoagie roll ever. she said it was good. we also had fried pickles which are kinda gross. n ni used to like this place and it was a good to get something cheap at their happy hour when staying at the mirage. dont travel out of your way for this one with a coupon its not worth it all.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Improve the quality and quantity of the food, particularly the catfish po boy and fried pickles, to meet the customer's expectations.
2. Increase the portion size of the fries served with the catfish po boy.
3. Enhance the quality of the rolls used for sandwiches to match the customer's expectations.
4. Review our pricing strategy to ensure that our food is competitively priced for the quality offered.
5. Offer a more appealing happy hour menu to encourage repeat visits, especially for guests staying at the Mirage."
2,"The food is good. I would give this restaurant 4 stars if it weren't for the bad experiences I keep getting from the staff. \n\nI've been here twice now, and the waiters and hosts have always been horrible. The last time my party ate here, the service was lousy, the food took 1 hour to arrive, and we even paid them their required 18% gratuity. We complained to the manager, and he promised to have a $100 giftcard for our next visit, but that never came. \n\nSo:\n\nPros:\n1.) Decent food\n\nCons:\n1.) Horrible service\n2.) No follow through on their commitments. \n\n\nI will never eat here again.","the food is good. i would give this restaurant 4 stars if it weren't for the bad experiences i keep getting from the staff. n ni've been here twice now, and the waiters and hosts have always been horrible. the last time my party ate here, the service was lousy, the food took 1 hour to arrive, and we even paid them their required 18 gratuity. we complained to the manager, and he promised to have a 100 giftcard for our next visit, but that never came. n nso n npros n1. decent food n ncons n1. horrible service n2. no follow through on their commitments. n n ni will never eat here again.","disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'the food is good. i would give this restaurant 4 stars if it weren't for the bad experiences i keep getting from the staff. n ni've been here twice now, and the waiters and hosts have always been horrible. the last time my party ate here, the service was lousy, the food took 1 hour to arrive, and we even paid them their required 18 gratuity. we complained to the manager, and he promised to have a 100 giftcard for our next visit, but that never came. n nso n npros n1. decent food n ncons n1. horrible service n2. no follow through on their commitments. n n ni will never eat here again.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the food is good. i would give this restaurant 4 stars if it weren't for the bad experiences i keep getting from the staff. n ni've been here twice now, and the waiters and hosts have always been horrible. the last time my party ate here, the service was lousy, the food took 1 hour to arrive, and we even paid them their required 18 gratuity. we complained to the manager, and he promised to have a 100 giftcard for our next visit, but that never came. n nso n npros n1. decent food n ncons n1. horrible service n2. no follow through on their commitments. n n ni will never eat here again.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Staff Training: Ensure staff are well-trained in customer service skills, including communication, empathy, and problem-solving.

2. Enhance Service Speed: Reduce the time it takes for food to be served, aiming for a more efficient service.

3. Follow Through on Promises: If a promise is made to a customer, ensure it is kept. This could be in the form of a follow-up call, email, or action.

4. Address Complaints Effectively: When a complaint is made, address it promptly and professionally."
2,"Had enough beer to think this was one of those hip, retro bars.\n\nPlatinum blonde indie girl spinning old-school gangster rap from 20 years ago...IRONICALLY. It's cool because you're superficial and don't expect her to play that. \n\nBunch of guys repping Extreme Sports fashion like Monster Energy caps with their Ed Hardy shirts...IRONICALLY. It's cool because no one seriously wears that anymore, and it's a great throwback to simpler times. \n\nNot much for pastafarianism, I tried chilling out with my modern, 2010s clothes and music taste. Didn't fit in. But fear not! Chilly Bombers has some redeeming aesthetics. Like...the pretty lights (so bright!). Or the huge (and unfortunately vacant) dance floor. \n\nWhen I closed my eyes just long enough to stop the spinning, I envisioned how much cooler this bar could be if it tried to be a little more dive-y, and a little less of a refuge for people too broke or afraid of Hurricane Bay*. \n\n*I can't believe I just used HB as a favorable alternative to something.","had enough beer to think this was one of those hip, retro bars. n nplatinum blonde indie girl spinning old school gangster rap from 20 years ago...ironically. it's cool because you're superficial and don't expect her to play that. n nbunch of guys repping extreme sports fashion like monster energy caps with their ed hardy shirts...ironically. it's cool because no one seriously wears that anymore, and it's a great throwback to simpler times. n nnot much for pastafarianism, i tried chilling out with my modern, 2010s clothes and music taste. didn't fit in. but fear not! chilly bombers has some redeeming aesthetics. like...the pretty lights so bright! . or the huge and unfortunately vacant dance floor. n nwhen i closed my eyes just long enough to stop the spinning, i envisioned how much cooler this bar could be if it tried to be a little more dive y, and a little less of a refuge for people too broke or afraid of hurricane bay . n n i can't believe i just used hb as a favorable alternative to something.","approval, admiration, neutral","[INST] A customer left us a 2-star review: 'had enough beer to think this was one of those hip, retro bars. n nplatinum blonde indie girl spinning old school gangster rap from 20 years ago...ironically. it's cool because you're superficial and don't expect her to play that. n nbunch of guys repping extreme sports fashion like monster energy caps with their ed hardy shirts...ironically. it's cool because no one seriously wears that anymore, and it's a great throwback to simpler times. n nnot much for pastafarianism, i tried chilling out with my modern, 2010s clothes and music taste. didn't fit in. but fear not! chilly bombers has some redeeming aesthetics. like...the pretty lights so bright! . or the huge and unfortunately vacant dance floor. n nwhen i closed my eyes just long enough to stop the spinning, i envisioned how much cooler this bar could be if it tried to be a little more dive y, and a little less of a refuge for people too broke or afraid of hurricane bay . n n i can't believe i just used hb as a favorable alternative to something.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'had enough beer to think this was one of those hip, retro bars. n nplatinum blonde indie girl spinning old school gangster rap from 20 years ago...ironically. it's cool because you're superficial and don't expect her to play that. n nbunch of guys repping extreme sports fashion like monster energy caps with their ed hardy shirts...ironically. it's cool because no one seriously wears that anymore, and it's a great throwback to simpler times. n nnot much for pastafarianism, i tried chilling out with my modern, 2010s clothes and music taste. didn't fit in. but fear not! chilly bombers has some redeeming aesthetics. like...the pretty lights so bright! . or the huge and unfortunately vacant dance floor. n nwhen i closed my eyes just long enough to stop the spinning, i envisioned how much cooler this bar could be if it tried to be a little more dive y, and a little less of a refuge for people too broke or afraid of hurricane bay . n n i can't believe i just used hb as a favorable alternative to something.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Diversify the music selection to cater to a wider range of tastes, while still maintaining a unique atmosphere.
2. Review the dress code to ensure it is inclusive and welcoming to a variety of styles and fashion trends.
3. Consider making changes to the decor or ambiance to create a more ""divey"" atmosphere, if that aligns with the customer's preference.
4. Improve the food and drink offerings to cater to a broader range of tastes and dietary needs.
5. Consider hosting events or nights that cater to specific music genres or subcultures to attract a more diverse clientele."
2,"Ohhh RnR....Working in the industry, I know what it's like to be a new bar/restaurant so I'm pretty understanding about certain mishaps but after the service last night, I can't say I'm going to be coming back or recommending you to any of my friends at any point in the near future. \n\nMe and a friend were occupying one of the bigger booths located on the right as soon as you walk into the place. We weren't really eating and we didn't plan on staying that long and the waitress was nice enough at first. As the place got busier though, she rarely checked up on us and for the last 45 minutes we were there, didn't ask my friend if she wanted another drink. I understand what it's like to be busy (I get my ass kicked at work on a number of occasions) but the power of a smile goes a long way and this girl didn't really seem to give two shits. \n\nAfter drinking some of the beverage I had in front of me, I realized that there was a HUGE crack in the glass...not baby sized...huge. When she came around I lifted the glass, half apologetically smiling  because I hate complaining (especially when it's busy) to which she responded with \""What?\"" After she saw it, she said \""Oh shit\"" and brought me back a different drink. That's all okay but when the bill finally came she hadn't bothered to void it off and a simple \""I'm sorry\"" would have sufficed.\n\nIt's the little things like that that can bring people back to RnR for a second shot. Maybe in a few months I'll give it another go to see if the service has improved.","ohhh rnr....working in the industry, i know what it's like to be a new bar restaurant so i'm pretty understanding about certain mishaps but after the service last night, i can't say i'm going to be coming back or recommending you to any of my friends at any point in the near future. n nme and a friend were occupying one of the bigger booths located on the right as soon as you walk into the place. we weren't really eating and we didn't plan on staying that long and the waitress was nice enough at first. as the place got busier though, she rarely checked up on us and for the last 45 minutes we were there, didn't ask my friend if she wanted another drink. i understand what it's like to be busy i get my ass kicked at work on a number of occasions but the power of a smile goes a long way and this girl didn't really seem to give two shits. n nafter drinking some of the beverage i had in front of me, i realized that there was a huge crack in the glass...not baby sized...huge. when she came around i lifted the glass, half apologetically smiling because i hate complaining especially when it's busy to which she responded with what? after she saw it, she said oh shit and brought me back a different drink. that's all okay but when the bill finally came she hadn't bothered to void it off and a simple i'm sorry would have sufficed. n nit's the little things like that that can bring people back to rnr for a second shot. maybe in a few months i'll give it another go to see if the service has improved.","neutral, approval, disapproval","[INST] A customer left us a 2-star review: 'ohhh rnr....working in the industry, i know what it's like to be a new bar restaurant so i'm pretty understanding about certain mishaps but after the service last night, i can't say i'm going to be coming back or recommending you to any of my friends at any point in the near future. n nme and a friend were occupying one of the bigger booths located on the right as soon as you walk into the place. we weren't really eating and we didn't plan on staying that long and the waitress was nice enough at first. as the place got busier though, she rarely checked up on us and for the last 45 minutes we were there, didn't ask my friend if she wanted another drink. i understand what it's like to be busy i get my ass kicked at work on a number of occasions but the power of a smile goes a long way and this girl didn't really seem to give two shits. n nafter drinking some of the beverage i had in front of me, i realized that there was a huge crack in the glass...not baby sized...huge. when she came around i lifted the glass, half apologetically smiling because i hate complaining especially when it's busy to which she responded with what? after she saw it, she said oh shit and brought me back a different drink. that's all okay but when the bill finally came she hadn't bothered to void it off and a simple i'm sorry would have sufficed. n nit's the little things like that that can bring people back to rnr for a second shot. maybe in a few months i'll give it another go to see if the service has improved.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'ohhh rnr....working in the industry, i know what it's like to be a new bar restaurant so i'm pretty understanding about certain mishaps but after the service last night, i can't say i'm going to be coming back or recommending you to any of my friends at any point in the near future. n nme and a friend were occupying one of the bigger booths located on the right as soon as you walk into the place. we weren't really eating and we didn't plan on staying that long and the waitress was nice enough at first. as the place got busier though, she rarely checked up on us and for the last 45 minutes we were there, didn't ask my friend if she wanted another drink. i understand what it's like to be busy i get my ass kicked at work on a number of occasions but the power of a smile goes a long way and this girl didn't really seem to give two shits. n nafter drinking some of the beverage i had in front of me, i realized that there was a huge crack in the glass...not baby sized...huge. when she came around i lifted the glass, half apologetically smiling because i hate complaining especially when it's busy to which she responded with what? after she saw it, she said oh shit and brought me back a different drink. that's all okay but when the bill finally came she hadn't bothered to void it off and a simple i'm sorry would have sufficed. n nit's the little things like that that can bring people back to rnr for a second shot. maybe in a few months i'll give it another go to see if the service has improved.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your bar restaurant, consider the following actions:

1. Enhance service quality: Train staff to maintain a consistent level of service, even during busy periods. Regularly check on customers, offer drinks, and provide friendly and attentive service.

2. Address safety concerns: Inspect glassware regularly for cracks and replace any damaged items promptly.

3. Improve communication: When a mishap occurs, such as a cracked glass, apologize sincerely and address the issue promptly.

4. Attention to detail: Ensure that bills are corrected when necessary, and offer a simple apology when mistakes are made."
2,"As someone who gives credit where it is due..here is what I can say about this place. Nice, trendy and classic pieces. Terrible customer service. Primarily overpriced. I myself have experienced the \""not so friendly vibe\""...as well as many of my friends. We've all had similar experiences there. It's almost like \""you're not buying anything,so who cares\"" But why would we? When you feel like your business won't be appreciated. I also know friends who sell to the boutique and the markup is insane. So I know the value just isn't there. But I'm not trying to knock her hustle...I've purchased things in the past. The attitude always changes when you're spending money... so I think that's the key. *side eye*","as someone who gives credit where it is due..here is what i can say about this place. nice, trendy and classic pieces. terrible customer service. primarily overpriced. i myself have experienced the not so friendly vibe ...as well as many of my friends. we've all had similar experiences there. it's almost like you're not buying anything,so who cares but why would we? when you feel like your business won't be appreciated. i also know friends who sell to the boutique and the markup is insane. so i know the value just isn't there. but i'm not trying to knock her hustle...i've purchased things in the past. the attitude always changes when you're spending money... so i think that's the key. side eye","disapproval, annoyance, disappointment","[INST] A customer left us a 2-star review: 'as someone who gives credit where it is due..here is what i can say about this place. nice, trendy and classic pieces. terrible customer service. primarily overpriced. i myself have experienced the not so friendly vibe ...as well as many of my friends. we've all had similar experiences there. it's almost like you're not buying anything,so who cares but why would we? when you feel like your business won't be appreciated. i also know friends who sell to the boutique and the markup is insane. so i know the value just isn't there. but i'm not trying to knock her hustle...i've purchased things in the past. the attitude always changes when you're spending money... so i think that's the key. side eye' The customer feels disapproval, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'as someone who gives credit where it is due..here is what i can say about this place. nice, trendy and classic pieces. terrible customer service. primarily overpriced. i myself have experienced the not so friendly vibe ...as well as many of my friends. we've all had similar experiences there. it's almost like you're not buying anything,so who cares but why would we? when you feel like your business won't be appreciated. i also know friends who sell to the boutique and the markup is insane. so i know the value just isn't there. but i'm not trying to knock her hustle...i've purchased things in the past. the attitude always changes when you're spending money... so i think that's the key. side eye' The customer feels disapproval, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your boutique, consider the following steps:

1. Enhance Customer Service: Train your staff to provide friendly, attentive, and professional service to every customer, regardless of the amount they spend. Aim to create a welcoming and inclusive environment for all.

2. Address Pricing Concerns: Review your pricing strategy to ensure it is competitive and offers value to customers. Consider offering promotions or discounts to encourage repeat business.

3. Improve Communication: Make an effort to listen to and address customer concerns promptly and respectfully. Acknowledge their feedback and show appreciation for their business."
2,"Disappointed after reading the other reviews.  Ate breakfast on a Labor Day Sunday and the wait was about 45 min.  Portions are definitely huge (especially pancakes) but prices reflect that so its not like you're getting some great deal.  Service was pretty slow with long waits to order and to get our food (simple breakfast stuff like french toast and omelets), food coming out at different times, and another wait to get the check.  Food was merely OK.  Our group had french toast (recommended by an employee, but nothing special at all), a fruit plate (very big), oatmeal (pretty good, but $11 for oatmeal?!?!), a caesar salad, and an omelet.  \n\nThe atmosphere is fine, but not as fun as I thought it might be from the other reviews.  \n\nNo one was impressed.  Big portions doesn't make up for mediocre food.  Maybe other food is better, but breakfast wasn't.","disappointed after reading the other reviews. ate breakfast on a labor day sunday and the wait was about 45 min. portions are definitely huge especially pancakes but prices reflect that so its not like you're getting some great deal. service was pretty slow with long waits to order and to get our food simple breakfast stuff like french toast and omelets , food coming out at different times, and another wait to get the check. food was merely ok. our group had french toast recommended by an employee, but nothing special at all , a fruit plate very big , oatmeal pretty good, but 11 for oatmeal?!?! , a caesar salad, and an omelet. n nthe atmosphere is fine, but not as fun as i thought it might be from the other reviews. n nno one was impressed. big portions doesn't make up for mediocre food. maybe other food is better, but breakfast wasn't.","disappointment, neutral, annoyance","[INST] A customer left us a 2-star review: 'disappointed after reading the other reviews. ate breakfast on a labor day sunday and the wait was about 45 min. portions are definitely huge especially pancakes but prices reflect that so its not like you're getting some great deal. service was pretty slow with long waits to order and to get our food simple breakfast stuff like french toast and omelets , food coming out at different times, and another wait to get the check. food was merely ok. our group had french toast recommended by an employee, but nothing special at all , a fruit plate very big , oatmeal pretty good, but 11 for oatmeal?!?! , a caesar salad, and an omelet. n nthe atmosphere is fine, but not as fun as i thought it might be from the other reviews. n nno one was impressed. big portions doesn't make up for mediocre food. maybe other food is better, but breakfast wasn't.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'disappointed after reading the other reviews. ate breakfast on a labor day sunday and the wait was about 45 min. portions are definitely huge especially pancakes but prices reflect that so its not like you're getting some great deal. service was pretty slow with long waits to order and to get our food simple breakfast stuff like french toast and omelets , food coming out at different times, and another wait to get the check. food was merely ok. our group had french toast recommended by an employee, but nothing special at all , a fruit plate very big , oatmeal pretty good, but 11 for oatmeal?!?! , a caesar salad, and an omelet. n nthe atmosphere is fine, but not as fun as i thought it might be from the other reviews. n nno one was impressed. big portions doesn't make up for mediocre food. maybe other food is better, but breakfast wasn't.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Reduce waiting times: Improve the efficiency of our service, especially during peak hours like Labor Day Sunday. This could involve hiring more staff, optimizing seating arrangements, or implementing a more streamlined ordering process.

2. Enhance food quality and consistency: Ensure that all dishes, especially the ones recommended by staff, meet the expectations set by the reviews. This might involve improving kitchen procedures, training staff on food preparation, or sourcing higher-quality ingredients.

3. Speed up service: Address the issue of slow service by ensuring that orders are taken and food is served in a timely manner."
2,"I came here awhile ago and ordered one of the rice-based dishes with chicken (can't remember exactly what it was, and there's no menu posted online for me to figure it out).  The dish was dry and lacked flavor.  Perhaps I ordered the wrong dish here, since the Pho seems to be what they're known for.  As it were, I wasn't impressed. I don't remember anything being off about the service, so it must have been fine.  If a dining partner specifically wanted to try Vietnamese, I'd come back and try the Pho, but otherwise, I wouldn't go out of my way to come back here, given that there are many better dining options on Butler St.","i came here awhile ago and ordered one of the rice based dishes with chicken can't remember exactly what it was, and there's no menu posted online for me to figure it out . the dish was dry and lacked flavor. perhaps i ordered the wrong dish here, since the pho seems to be what they're known for. as it were, i wasn't impressed. i don't remember anything being off about the service, so it must have been fine. if a dining partner specifically wanted to try vietnamese, i'd come back and try the pho, but otherwise, i wouldn't go out of my way to come back here, given that there are many better dining options on butler st.","disapproval, disappointment, neutral","[INST] A customer left us a 2-star review: 'i came here awhile ago and ordered one of the rice based dishes with chicken can't remember exactly what it was, and there's no menu posted online for me to figure it out . the dish was dry and lacked flavor. perhaps i ordered the wrong dish here, since the pho seems to be what they're known for. as it were, i wasn't impressed. i don't remember anything being off about the service, so it must have been fine. if a dining partner specifically wanted to try vietnamese, i'd come back and try the pho, but otherwise, i wouldn't go out of my way to come back here, given that there are many better dining options on butler st.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i came here awhile ago and ordered one of the rice based dishes with chicken can't remember exactly what it was, and there's no menu posted online for me to figure it out . the dish was dry and lacked flavor. perhaps i ordered the wrong dish here, since the pho seems to be what they're known for. as it were, i wasn't impressed. i don't remember anything being off about the service, so it must have been fine. if a dining partner specifically wanted to try vietnamese, i'd come back and try the pho, but otherwise, i wouldn't go out of my way to come back here, given that there are many better dining options on butler st.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Post the menu online: Make sure our menu is easily accessible online so customers can make informed decisions before visiting.

2. Enhance dish preparation: Work on improving the flavor and moisture content of our rice-based dishes, particularly the one mentioned in the review.

3. Offer menu recommendations: Train our staff to provide recommendations based on the customer's preferences, especially if they are new to Vietnamese cuisine."
2,"this is actually about the service advisor telephone call I just had..... I bought a new washing machine in January and due to my own fault, I had a load get very unbalanced.  Ever since then, the machine is EXTREMELY noisy in the spin cycle so I called to schedule a service technician to come have a look at my new machine.  \n\nAfter being on hold for 10 minutes, I get some guy going through the scripted stuff and he asks the problem.  I describe it and then he proceeds to tell me how to troubleshoot the dishwasher.  Ok.  Not the dishwasher I'm talking about.\n\nHe then is quiet for a good three or four minutes and comes back to tell me he can't find anything in his manual for the washing machine issue.\n\nYea.  I know.  Please schedule the technician.\n\nHe then wants to talk about other home service warranties I can buy and nope, I just want to schedule the technician.  He needs a zillion other questions answerd and finally, a month from today, I get to have a technician sent to the house.\n\nMore questions, more stuff to try to sell me and really, I hung up because this is already 30 minutes into just trying to set an appointment for somebody to come look at my machine.","this is actually about the service advisor telephone call i just had..... i bought a new washing machine in january and due to my own fault, i had a load get very unbalanced. ever since then, the machine is extremely noisy in the spin cycle so i called to schedule a service technician to come have a look at my new machine. n nafter being on hold for 10 minutes, i get some guy going through the scripted stuff and he asks the problem. i describe it and then he proceeds to tell me how to troubleshoot the dishwasher. ok. not the dishwasher i'm talking about. n nhe then is quiet for a good three or four minutes and comes back to tell me he can't find anything in his manual for the washing machine issue. n nyea. i know. please schedule the technician. n nhe then wants to talk about other home service warranties i can buy and nope, i just want to schedule the technician. he needs a zillion other questions answerd and finally, a month from today, i get to have a technician sent to the house. n nmore questions, more stuff to try to sell me and really, i hung up because this is already 30 minutes into just trying to set an appointment for somebody to come look at my machine.","neutral, realization, annoyance","[INST] A customer left us a 2-star review: 'this is actually about the service advisor telephone call i just had..... i bought a new washing machine in january and due to my own fault, i had a load get very unbalanced. ever since then, the machine is extremely noisy in the spin cycle so i called to schedule a service technician to come have a look at my new machine. n nafter being on hold for 10 minutes, i get some guy going through the scripted stuff and he asks the problem. i describe it and then he proceeds to tell me how to troubleshoot the dishwasher. ok. not the dishwasher i'm talking about. n nhe then is quiet for a good three or four minutes and comes back to tell me he can't find anything in his manual for the washing machine issue. n nyea. i know. please schedule the technician. n nhe then wants to talk about other home service warranties i can buy and nope, i just want to schedule the technician. he needs a zillion other questions answerd and finally, a month from today, i get to have a technician sent to the house. n nmore questions, more stuff to try to sell me and really, i hung up because this is already 30 minutes into just trying to set an appointment for somebody to come look at my machine.' The customer feels neutral, realization, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this is actually about the service advisor telephone call i just had..... i bought a new washing machine in january and due to my own fault, i had a load get very unbalanced. ever since then, the machine is extremely noisy in the spin cycle so i called to schedule a service technician to come have a look at my new machine. n nafter being on hold for 10 minutes, i get some guy going through the scripted stuff and he asks the problem. i describe it and then he proceeds to tell me how to troubleshoot the dishwasher. ok. not the dishwasher i'm talking about. n nhe then is quiet for a good three or four minutes and comes back to tell me he can't find anything in his manual for the washing machine issue. n nyea. i know. please schedule the technician. n nhe then wants to talk about other home service warranties i can buy and nope, i just want to schedule the technician. he needs a zillion other questions answerd and finally, a month from today, i get to have a technician sent to the house. n nmore questions, more stuff to try to sell me and really, i hung up because this is already 30 minutes into just trying to set an appointment for somebody to come look at my machine.' The customer feels neutral, realization, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. **Improve call handling and agent training**: The agent should be able to identify the appliance being discussed accurately and provide appropriate solutions. They should be trained to handle multiple scenarios and troubleshoot common issues without needing to put the customer on hold for extended periods.

2. **Ensure agents have access to accurate and comprehensive manuals**: The agent should be able to find solutions to common problems in the manuals, which will save time and improve the customer's experience."
2,"The service is not that amazing, it's almost as if they don't care to have a business. I've dealt with them for large orders and while meeting the deadlines they request, it's never enough. They usually don't have your requested kegs and will tell you to order earlier (which by experience still does not help). \n\nThe saving grace is likely for individual sales. From the times I've had go to the store to pick up our \""deliveries\"" (ie. nearly every time), it looked like they had a decent selection from the wall for cases...but who knows if they actually carry the selection.","the service is not that amazing, it's almost as if they don't care to have a business. i've dealt with them for large orders and while meeting the deadlines they request, it's never enough. they usually don't have your requested kegs and will tell you to order earlier which by experience still does not help . n nthe saving grace is likely for individual sales. from the times i've had go to the store to pick up our deliveries ie. nearly every time , it looked like they had a decent selection from the wall for cases...but who knows if they actually carry the selection.","neutral, disapproval, disappointment","[INST] A customer left us a 2-star review: 'the service is not that amazing, it's almost as if they don't care to have a business. i've dealt with them for large orders and while meeting the deadlines they request, it's never enough. they usually don't have your requested kegs and will tell you to order earlier which by experience still does not help . n nthe saving grace is likely for individual sales. from the times i've had go to the store to pick up our deliveries ie. nearly every time , it looked like they had a decent selection from the wall for cases...but who knows if they actually carry the selection.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the service is not that amazing, it's almost as if they don't care to have a business. i've dealt with them for large orders and while meeting the deadlines they request, it's never enough. they usually don't have your requested kegs and will tell you to order earlier which by experience still does not help . n nthe saving grace is likely for individual sales. from the times i've had go to the store to pick up our deliveries ie. nearly every time , it looked like they had a decent selection from the wall for cases...but who knows if they actually carry the selection.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Acknowledge the review: Respond to the review, acknowledging the customer's feedback and expressing appreciation for their time and business.

2. Address the concerns: Address the specific issues mentioned in the review, such as:
   - Improve inventory management to ensure requested kegs are consistently available.
   - Examine the ordering process to ensure deadlines are met and consider offering flexible delivery options.
   - Investigate the inconsistency between online and in-store selection, and work towards improving the accuracy of the online inventory."
2,"I don't understand how Alex R could have given this 5 stars (yes Alex, I'm calling you out). Firstly, I urge you to read his review as it's hilarious, and it gives context to my review.\n\nIn the context of Alex R's review, I am of the WALKING category on this bridge. Occasionally waiting for a bus and sometimes cycling. But mainly walking.\n\nAnd when it comes to walking on this bridge, it's a total 'mare. Despite the quite wide streets, there are even more bus stops and it means that you often have to stop, quite literally, stop in your tracks and navigate around huge crowds of people. Couple this with the Edinburgh Rain and the Edinburgh Wind and the fact it's a wide open space which makes it the perfect place for the Wind and Rain to meet in full force, I never have fun walking over this bridge.\n\nThe only stars it gets are for the view. Walking into the Old Town, on your left you have Arthur's Seat and on your right you have all the amazing, beautiful old building that date back almost 1000 years (well Old Town itself does). Oh but wait, there are probably lots of people stopping to take photos of the beautifulness which further adds to the congestion.\n\nRant over. I dont really like crossing this bridge, but it does do a pretty good job of connecting the Old and New Town so that's saying something.","i don't understand how alex r could have given this 5 stars yes alex, i'm calling you out . firstly, i urge you to read his review as it's hilarious, and it gives context to my review. n nin the context of alex r's review, i am of the walking category on this bridge. occasionally waiting for a bus and sometimes cycling. but mainly walking. n nand when it comes to walking on this bridge, it's a total 'mare. despite the quite wide streets, there are even more bus stops and it means that you often have to stop, quite literally, stop in your tracks and navigate around huge crowds of people. couple this with the edinburgh rain and the edinburgh wind and the fact it's a wide open space which makes it the perfect place for the wind and rain to meet in full force, i never have fun walking over this bridge. n nthe only stars it gets are for the view. walking into the old town, on your left you have arthur's seat and on your right you have all the amazing, beautiful old building that date back almost 1000 years well old town itself does . oh but wait, there are probably lots of people stopping to take photos of the beautifulness which further adds to the congestion. n nrant over. i dont really like crossing this bridge, but it does do a pretty good job of connecting the old and new town so that's saying something.","confusion, amusement, approval","[INST] A customer left us a 2-star review: 'i don't understand how alex r could have given this 5 stars yes alex, i'm calling you out . firstly, i urge you to read his review as it's hilarious, and it gives context to my review. n nin the context of alex r's review, i am of the walking category on this bridge. occasionally waiting for a bus and sometimes cycling. but mainly walking. n nand when it comes to walking on this bridge, it's a total 'mare. despite the quite wide streets, there are even more bus stops and it means that you often have to stop, quite literally, stop in your tracks and navigate around huge crowds of people. couple this with the edinburgh rain and the edinburgh wind and the fact it's a wide open space which makes it the perfect place for the wind and rain to meet in full force, i never have fun walking over this bridge. n nthe only stars it gets are for the view. walking into the old town, on your left you have arthur's seat and on your right you have all the amazing, beautiful old building that date back almost 1000 years well old town itself does . oh but wait, there are probably lots of people stopping to take photos of the beautifulness which further adds to the congestion. n nrant over. i dont really like crossing this bridge, but it does do a pretty good job of connecting the old and new town so that's saying something.' The customer feels confusion, amusement, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i don't understand how alex r could have given this 5 stars yes alex, i'm calling you out . firstly, i urge you to read his review as it's hilarious, and it gives context to my review. n nin the context of alex r's review, i am of the walking category on this bridge. occasionally waiting for a bus and sometimes cycling. but mainly walking. n nand when it comes to walking on this bridge, it's a total 'mare. despite the quite wide streets, there are even more bus stops and it means that you often have to stop, quite literally, stop in your tracks and navigate around huge crowds of people. couple this with the edinburgh rain and the edinburgh wind and the fact it's a wide open space which makes it the perfect place for the wind and rain to meet in full force, i never have fun walking over this bridge. n nthe only stars it gets are for the view. walking into the old town, on your left you have arthur's seat and on your right you have all the amazing, beautiful old building that date back almost 1000 years well old town itself does . oh but wait, there are probably lots of people stopping to take photos of the beautifulness which further adds to the congestion. n nrant over. i dont really like crossing this bridge, but it does do a pretty good job of connecting the old and new town so that's saying something.' The customer feels confusion, amusement, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Improve pedestrian flow: Widen the sidewalks, reduce the number of bus stops, or implement a pedestrian-priority system to help manage crowds and make it easier for pedestrians, especially walkers, to navigate the bridge.

2. Address weather concerns: Install windbreaks or shelters on the bridge to help protect pedestrians from the wind and rain.

3. Encourage responsible photo-taking: Implement signage or guidelines to encourage people to take photos quickly and efficiently, reducing congestion caused by large groups stopping to take photos."
2,"Normally I'm impressed with Apple Store customer service. This location sucks. Every interaction I have with the staff here is rude. The girl \""helping\"" me with an exchange was asking me how to do it. Good thing I was there to help. 2 stars only because they are efficient. That's all.",normally i'm impressed with apple store customer service. this location sucks. every interaction i have with the staff here is rude. the girl helping me with an exchange was asking me how to do it. good thing i was there to help. 2 stars only because they are efficient. that's all.,"annoyance, admiration, disappointment","[INST] A customer left us a 2-star review: 'normally i'm impressed with apple store customer service. this location sucks. every interaction i have with the staff here is rude. the girl helping me with an exchange was asking me how to do it. good thing i was there to help. 2 stars only because they are efficient. that's all.' The customer feels annoyance, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'normally i'm impressed with apple store customer service. this location sucks. every interaction i have with the staff here is rude. the girl helping me with an exchange was asking me how to do it. good thing i was there to help. 2 stars only because they are efficient. that's all.' The customer feels annoyance, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at our Apple Store, we can focus on the following areas:

1. Staff Training: Enhance training programs to ensure staff are knowledgeable about products and services, including exchange procedures.

2. Customer Service: Encourage a friendly and approachable demeanor among staff members, making customers feel valued and appreciated.

3. Empowerment: Empower staff to handle customer inquiries and issues effectively, reducing the need for customers to step in and assist.

4. Feedback Mechanism: Implement a feedback system that allows customers to share their experiences and suggestions for improvement, fostering a continuous learning environment."
2,"The good? Well it is better than Pete's.\n\nWhen my mom was in town this Spring I decided to buy her dinner at Culver's after a few people recommended it. My aunt strongly recommended the seasonal walleye so I went for it.\n\nFirst off this review is partially my fault. I'm an active Yelper. It is usually my fault when my expectations are off. I expected a casual sit down place like Denny's or Big Boys. So it is my fault for not doing my homework.\n\nSecond, it is less fast casual and more fast food. I got the impression from a few people that this was a fast casual place. But it felt more like McDonald's with a few seasonal specials to me.\n\nThird. The food. My wife thought her friend chicken was okay. My walleye was better than Pete's and other fast food joints. But on par with decent fish and chips? No. And it cost more than my last trip to our favorite fish and chips joint.\n\nThe restaurant even looked messier than most McDonald's I've been to.\n\nNext time, I'm going to remember to check before offering to treat family to dinner even if I have a recommendation. Because this place was disappointing and I would've rather spent the money to buy some fish, oil, beer, potatoes and make dinner for twice as many people for the same price.","the good? well it is better than pete's. n nwhen my mom was in town this spring i decided to buy her dinner at culver's after a few people recommended it. my aunt strongly recommended the seasonal walleye so i went for it. n nfirst off this review is partially my fault. i'm an active yelper. it is usually my fault when my expectations are off. i expected a casual sit down place like denny's or big boys. so it is my fault for not doing my homework. n nsecond, it is less fast casual and more fast food. i got the impression from a few people that this was a fast casual place. but it felt more like mcdonald's with a few seasonal specials to me. n nthird. the food. my wife thought her friend chicken was okay. my walleye was better than pete's and other fast food joints. but on par with decent fish and chips? no. and it cost more than my last trip to our favorite fish and chips joint. n nthe restaurant even looked messier than most mcdonald's i've been to. n nnext time, i'm going to remember to check before offering to treat family to dinner even if i have a recommendation. because this place was disappointing and i would've rather spent the money to buy some fish, oil, beer, potatoes and make dinner for twice as many people for the same price.","disappointment, neutral, approval","[INST] A customer left us a 2-star review: 'the good? well it is better than pete's. n nwhen my mom was in town this spring i decided to buy her dinner at culver's after a few people recommended it. my aunt strongly recommended the seasonal walleye so i went for it. n nfirst off this review is partially my fault. i'm an active yelper. it is usually my fault when my expectations are off. i expected a casual sit down place like denny's or big boys. so it is my fault for not doing my homework. n nsecond, it is less fast casual and more fast food. i got the impression from a few people that this was a fast casual place. but it felt more like mcdonald's with a few seasonal specials to me. n nthird. the food. my wife thought her friend chicken was okay. my walleye was better than pete's and other fast food joints. but on par with decent fish and chips? no. and it cost more than my last trip to our favorite fish and chips joint. n nthe restaurant even looked messier than most mcdonald's i've been to. n nnext time, i'm going to remember to check before offering to treat family to dinner even if i have a recommendation. because this place was disappointing and i would've rather spent the money to buy some fish, oil, beer, potatoes and make dinner for twice as many people for the same price.' The customer feels disappointment, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the good? well it is better than pete's. n nwhen my mom was in town this spring i decided to buy her dinner at culver's after a few people recommended it. my aunt strongly recommended the seasonal walleye so i went for it. n nfirst off this review is partially my fault. i'm an active yelper. it is usually my fault when my expectations are off. i expected a casual sit down place like denny's or big boys. so it is my fault for not doing my homework. n nsecond, it is less fast casual and more fast food. i got the impression from a few people that this was a fast casual place. but it felt more like mcdonald's with a few seasonal specials to me. n nthird. the food. my wife thought her friend chicken was okay. my walleye was better than pete's and other fast food joints. but on par with decent fish and chips? no. and it cost more than my last trip to our favorite fish and chips joint. n nthe restaurant even looked messier than most mcdonald's i've been to. n nnext time, i'm going to remember to check before offering to treat family to dinner even if i have a recommendation. because this place was disappointing and i would've rather spent the money to buy some fish, oil, beer, potatoes and make dinner for twice as many people for the same price.' The customer feels disappointment, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your establishment, consider the following steps:

1. Clarify the type of dining experience: Make it clearer on your website and in-store signage that Culver's is a fast-food restaurant, not a fast-casual or sit-down restaurant like Denny's or Big Boys.

2. Improve the cleanliness of the restaurant: Ensure the restaurant is consistently clean and well-maintained to meet customers' expectations."
2,"A huge fan of Fox restaurants, I was beyond disappointed with my experience at NoRTH. My friends and I love dining out and Fox restaurants are always at the top of our list of places to go. During our recent visit to NoRTH, we started with the bruschetta (with asparagus and prosciutto) and the calamari salad. The bruschetta was tasty, but I simply could not stomach the salad. The arugula was limp and the calamari was 75 percent batter, 20 percent oil and a dash of seafood. It was clear the cooking oil had not been hot enough as the ringlets were soaked with grease. The dressing (which I, thankfully, ordered on the side) was both heavy and bland. Additional acidity (preferably fresh lemon juice) would have brightened the dressing and the salad (which should have been replaced with fresh greens), and the correct temp for the oil would have resulted in crisp, tender morsels of goodness. My friend ordered and enjoyed the pork tenderloin. But my scallops and risotto were undercooked, the former cold in the center, the latter crunchy and chewy, about 3-4 minutes ahead of al dente.\n\nWe wanted to enjoy a casual but fabulous dinner and we were looking forward to a lovely meal. I will always love the Fox brand and his amazing concepts, but to sum up this particular experience: #FAIL","a huge fan of fox restaurants, i was beyond disappointed with my experience at north. my friends and i love dining out and fox restaurants are always at the top of our list of places to go. during our recent visit to north, we started with the bruschetta with asparagus and prosciutto and the calamari salad. the bruschetta was tasty, but i simply could not stomach the salad. the arugula was limp and the calamari was 75 percent batter, 20 percent oil and a dash of seafood. it was clear the cooking oil had not been hot enough as the ringlets were soaked with grease. the dressing which i, thankfully, ordered on the side was both heavy and bland. additional acidity preferably fresh lemon juice would have brightened the dressing and the salad which should have been replaced with fresh greens , and the correct temp for the oil would have resulted in crisp, tender morsels of goodness. my friend ordered and enjoyed the pork tenderloin. but my scallops and risotto were undercooked, the former cold in the center, the latter crunchy and chewy, about 3 4 minutes ahead of al dente. n nwe wanted to enjoy a casual but fabulous dinner and we were looking forward to a lovely meal. i will always love the fox brand and his amazing concepts, but to sum up this particular experience fail","disappointment, love, disapproval","[INST] A customer left us a 2-star review: 'a huge fan of fox restaurants, i was beyond disappointed with my experience at north. my friends and i love dining out and fox restaurants are always at the top of our list of places to go. during our recent visit to north, we started with the bruschetta with asparagus and prosciutto and the calamari salad. the bruschetta was tasty, but i simply could not stomach the salad. the arugula was limp and the calamari was 75 percent batter, 20 percent oil and a dash of seafood. it was clear the cooking oil had not been hot enough as the ringlets were soaked with grease. the dressing which i, thankfully, ordered on the side was both heavy and bland. additional acidity preferably fresh lemon juice would have brightened the dressing and the salad which should have been replaced with fresh greens , and the correct temp for the oil would have resulted in crisp, tender morsels of goodness. my friend ordered and enjoyed the pork tenderloin. but my scallops and risotto were undercooked, the former cold in the center, the latter crunchy and chewy, about 3 4 minutes ahead of al dente. n nwe wanted to enjoy a casual but fabulous dinner and we were looking forward to a lovely meal. i will always love the fox brand and his amazing concepts, but to sum up this particular experience fail' The customer feels disappointment, love, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'a huge fan of fox restaurants, i was beyond disappointed with my experience at north. my friends and i love dining out and fox restaurants are always at the top of our list of places to go. during our recent visit to north, we started with the bruschetta with asparagus and prosciutto and the calamari salad. the bruschetta was tasty, but i simply could not stomach the salad. the arugula was limp and the calamari was 75 percent batter, 20 percent oil and a dash of seafood. it was clear the cooking oil had not been hot enough as the ringlets were soaked with grease. the dressing which i, thankfully, ordered on the side was both heavy and bland. additional acidity preferably fresh lemon juice would have brightened the dressing and the salad which should have been replaced with fresh greens , and the correct temp for the oil would have resulted in crisp, tender morsels of goodness. my friend ordered and enjoyed the pork tenderloin. but my scallops and risotto were undercooked, the former cold in the center, the latter crunchy and chewy, about 3 4 minutes ahead of al dente. n nwe wanted to enjoy a casual but fabulous dinner and we were looking forward to a lovely meal. i will always love the fox brand and his amazing concepts, but to sum up this particular experience fail' The customer feels disappointment, love, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your North location, consider the following actions:

1. Ensure consistent quality in all dishes, particularly the calamari salad and scallops with risotto. This includes properly cooking the food, using fresh ingredients, and maintaining the correct oil temperature.

2. Train your kitchen staff on proper cooking techniques, especially for seafood dishes, to ensure they are cooked evenly and to the desired temperature.

3. Offer a complimentary replacement dish for the customer's undercooked scallops and risotto to make up for the disappointing experience."
2,"Pancho Villas has been around for a while, it seems to get enough business to stick around, but I am not entirely sure how... I have had better chili from several pubs and Illegal Jack's, cheaper too. Enchiladas and Fajitas were also uninspired and lacking a spice hit.\n\nA friend said they make a great margarita, however if I need to be inebriated to enjoy the food I don't see the point of paying a restaurant price.\n\nTo use the description so handily provided by yelp; meh, I've experienced better.","pancho villas has been around for a while, it seems to get enough business to stick around, but i am not entirely sure how... i have had better chili from several pubs and illegal jack's, cheaper too. enchiladas and fajitas were also uninspired and lacking a spice hit. n na friend said they make a great margarita, however if i need to be inebriated to enjoy the food i don't see the point of paying a restaurant price. n nto use the description so handily provided by yelp meh, i've experienced better.","confusion, disapproval, approval","[INST] A customer left us a 2-star review: 'pancho villas has been around for a while, it seems to get enough business to stick around, but i am not entirely sure how... i have had better chili from several pubs and illegal jack's, cheaper too. enchiladas and fajitas were also uninspired and lacking a spice hit. n na friend said they make a great margarita, however if i need to be inebriated to enjoy the food i don't see the point of paying a restaurant price. n nto use the description so handily provided by yelp meh, i've experienced better.' The customer feels confusion, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'pancho villas has been around for a while, it seems to get enough business to stick around, but i am not entirely sure how... i have had better chili from several pubs and illegal jack's, cheaper too. enchiladas and fajitas were also uninspired and lacking a spice hit. n na friend said they make a great margarita, however if i need to be inebriated to enjoy the food i don't see the point of paying a restaurant price. n nto use the description so handily provided by yelp meh, i've experienced better.' The customer feels confusion, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Pancho Villa's, consider the following steps:

1. Improve the quality of the chili: The customer seems to have high standards for chili, so it would be beneficial to enhance the flavor and spiciness of the dish.

2. Reduce prices or offer discounts: The customer mentions that they have found cheaper options with better quality. Offering competitive pricing or occasional discounts could attract this customer and others like them.

3. Enhance the taste and presentation of enchiladas and fajitas: The customer felt that these dishes were uninspired and lacking in flavor."
2,"Outside the establishment, taped to the window is a sign: do not leave valuables in car. I took note, but when they had it posted again inside the restaurant, I made sure to go back and grab anything that even looked remotely interesting to the zombies that were milling about. \n\nLittle did I know that the real robbery would occur after we got our food. \n\nThe curry was very thin, almost water. All of the dishes came on shallow plates, five dishes later the three of us were still a bit hungry. The spicy beef salad was drenched in sweet dressing. \n\nI've definitely had better. They seem to be doing ok, judging by all of the celebrity photos and the fact that there were several large groups there that night. But I don't see a reason to go back.","outside the establishment, taped to the window is a sign do not leave valuables in car. i took note, but when they had it posted again inside the restaurant, i made sure to go back and grab anything that even looked remotely interesting to the zombies that were milling about. n nlittle did i know that the real robbery would occur after we got our food. n nthe curry was very thin, almost water. all of the dishes came on shallow plates, five dishes later the three of us were still a bit hungry. the spicy beef salad was drenched in sweet dressing. n ni've definitely had better. they seem to be doing ok, judging by all of the celebrity photos and the fact that there were several large groups there that night. but i don't see a reason to go back.","neutral, realization, approval","[INST] A customer left us a 2-star review: 'outside the establishment, taped to the window is a sign do not leave valuables in car. i took note, but when they had it posted again inside the restaurant, i made sure to go back and grab anything that even looked remotely interesting to the zombies that were milling about. n nlittle did i know that the real robbery would occur after we got our food. n nthe curry was very thin, almost water. all of the dishes came on shallow plates, five dishes later the three of us were still a bit hungry. the spicy beef salad was drenched in sweet dressing. n ni've definitely had better. they seem to be doing ok, judging by all of the celebrity photos and the fact that there were several large groups there that night. but i don't see a reason to go back.' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'outside the establishment, taped to the window is a sign do not leave valuables in car. i took note, but when they had it posted again inside the restaurant, i made sure to go back and grab anything that even looked remotely interesting to the zombies that were milling about. n nlittle did i know that the real robbery would occur after we got our food. n nthe curry was very thin, almost water. all of the dishes came on shallow plates, five dishes later the three of us were still a bit hungry. the spicy beef salad was drenched in sweet dressing. n ni've definitely had better. they seem to be doing ok, judging by all of the celebrity photos and the fact that there were several large groups there that night. but i don't see a reason to go back.' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve the quality of the food, particularly the curry and spicy beef salad, by ensuring a richer, more flavorful, and less watery consistency.
2. Use deeper plates for dishes to prevent customers from feeling unsatisfied due to the appearance of small portions.
3. Address the issue of perceived insecurity by removing or repositioning the 'do not leave valuables in car' sign, and ensuring that the restaurant is a safe and secure environment for customers.
4. Consider offering a complimentary dish or dessert to address the customer's hunger after their meal."
2,"Top Chef: Tom Colicchio, Head Judge, Seasons 1-5\n\nHere's my beef with chain restaurants started by people who are looking to capitalize on being well known (Take note Wolfgang)...your \""big name\"" is a double edged sword.  On one hand, you're hoping to draw me in to your low-end restaurant because it's Tom Colicchio's place and I've had good experience in your high-end place.  With that, though, comes the expectation on my part that you won't serve food that isn't of an appropriate quality to be associated with your name.  \n\nI was sorely disappointed by my visit to 'wichcraft.  I mean, I'm not expecting a sandwich place to be a complete gourmet dining experience, but I judge it as a sandwich place, so its possible to get 5 stars \""as a sandwich place'.  'wichcraft left a lot to be desired.  The space, in a big Vegas \""strip mall\"" known as the shops at the MGM or whatever, was not that inviting.  The sandwich, though was bad.  The idea (pork and cabbage) was good, but there was little filling inbetween two slices of very stale bread.  Tom, if this was your elimination challenge, I would have told you to pack your knives.","top chef tom colicchio, head judge, seasons 1 5 n nhere's my beef with chain restaurants started by people who are looking to capitalize on being well known take note wolfgang ...your big name is a double edged sword. on one hand, you're hoping to draw me in to your low end restaurant because it's tom colicchio's place and i've had good experience in your high end place. with that, though, comes the expectation on my part that you won't serve food that isn't of an appropriate quality to be associated with your name. n ni was sorely disappointed by my visit to 'wichcraft. i mean, i'm not expecting a sandwich place to be a complete gourmet dining experience, but i judge it as a sandwich place, so its possible to get 5 stars as a sandwich place'. 'wichcraft left a lot to be desired. the space, in a big vegas strip mall known as the shops at the mgm or whatever, was not that inviting. the sandwich, though was bad. the idea pork and cabbage was good, but there was little filling inbetween two slices of very stale bread. tom, if this was your elimination challenge, i would have told you to pack your knives.","disappointment, neutral, disapproval","[INST] A customer left us a 2-star review: 'top chef tom colicchio, head judge, seasons 1 5 n nhere's my beef with chain restaurants started by people who are looking to capitalize on being well known take note wolfgang ...your big name is a double edged sword. on one hand, you're hoping to draw me in to your low end restaurant because it's tom colicchio's place and i've had good experience in your high end place. with that, though, comes the expectation on my part that you won't serve food that isn't of an appropriate quality to be associated with your name. n ni was sorely disappointed by my visit to 'wichcraft. i mean, i'm not expecting a sandwich place to be a complete gourmet dining experience, but i judge it as a sandwich place, so its possible to get 5 stars as a sandwich place'. 'wichcraft left a lot to be desired. the space, in a big vegas strip mall known as the shops at the mgm or whatever, was not that inviting. the sandwich, though was bad. the idea pork and cabbage was good, but there was little filling inbetween two slices of very stale bread. tom, if this was your elimination challenge, i would have told you to pack your knives.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'top chef tom colicchio, head judge, seasons 1 5 n nhere's my beef with chain restaurants started by people who are looking to capitalize on being well known take note wolfgang ...your big name is a double edged sword. on one hand, you're hoping to draw me in to your low end restaurant because it's tom colicchio's place and i've had good experience in your high end place. with that, though, comes the expectation on my part that you won't serve food that isn't of an appropriate quality to be associated with your name. n ni was sorely disappointed by my visit to 'wichcraft. i mean, i'm not expecting a sandwich place to be a complete gourmet dining experience, but i judge it as a sandwich place, so its possible to get 5 stars as a sandwich place'. 'wichcraft left a lot to be desired. the space, in a big vegas strip mall known as the shops at the mgm or whatever, was not that inviting. the sandwich, though was bad. the idea pork and cabbage was good, but there was little filling inbetween two slices of very stale bread. tom, if this was your elimination challenge, i would have told you to pack your knives.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at 'wichcraft, we can focus on the following areas:

1. Quality of Food: Ensure that the food served meets the expected quality associated with Tom Colicchio's name. This includes using fresh ingredients, maintaining consistent quality, and improving the taste and presentation of the sandwiches.

2. Ambiance: Enhance the overall atmosphere of the restaurant, particularly in high-profile locations like the Shops at MGM Grand. This could involve improving the decor, lighting, and seating arrangements to create a more inviting and comfortable environment."
2,"The cheesecakes are good and the setting is kind of fancy smancy, but that is all. Everything went downhill from that point. The Cheesecake Factory just intensifies my dislike for restaurant chains. \n\n Now, let me whine, cry and complain. It's way too dark in there, how the heck am I supposed to read the menu? Are there sketchy stuff in the food that you guys don't want me to see? Also, it took nearly an hour for my food to arrive. My eating companions literally left the restaurant to walk around and when they came back, I'm still there nibbling on bread and butter. The frustrating part is that the restaurant was not even that busy. I got to try the avocado eggrolls, which were so bland. The Bang-Bang Chicken and Shrimp dish, which was just a super sweet curry dish. It looks kind of gross, but tastes ok. The Spicy Chicken Chipotle Pasta was not even spicy at all, but was actually the most edible dish on the table. \n\n Overall, the long wait really turned me off and the food was not that impressive. I recommend this place for the tasty cheesecakes, and ONLY the tasty cheesecakes.","the cheesecakes are good and the setting is kind of fancy smancy, but that is all. everything went downhill from that point. the cheesecake factory just intensifies my dislike for restaurant chains. n n now, let me whine, cry and complain. it's way too dark in there, how the heck am i supposed to read the menu? are there sketchy stuff in the food that you guys don't want me to see? also, it took nearly an hour for my food to arrive. my eating companions literally left the restaurant to walk around and when they came back, i'm still there nibbling on bread and butter. the frustrating part is that the restaurant was not even that busy. i got to try the avocado eggrolls, which were so bland. the bang bang chicken and shrimp dish, which was just a super sweet curry dish. it looks kind of gross, but tastes ok. the spicy chicken chipotle pasta was not even spicy at all, but was actually the most edible dish on the table. n n overall, the long wait really turned me off and the food was not that impressive. i recommend this place for the tasty cheesecakes, and only the tasty cheesecakes.","annoyance, disappointment, anger","[INST] A customer left us a 2-star review: 'the cheesecakes are good and the setting is kind of fancy smancy, but that is all. everything went downhill from that point. the cheesecake factory just intensifies my dislike for restaurant chains. n n now, let me whine, cry and complain. it's way too dark in there, how the heck am i supposed to read the menu? are there sketchy stuff in the food that you guys don't want me to see? also, it took nearly an hour for my food to arrive. my eating companions literally left the restaurant to walk around and when they came back, i'm still there nibbling on bread and butter. the frustrating part is that the restaurant was not even that busy. i got to try the avocado eggrolls, which were so bland. the bang bang chicken and shrimp dish, which was just a super sweet curry dish. it looks kind of gross, but tastes ok. the spicy chicken chipotle pasta was not even spicy at all, but was actually the most edible dish on the table. n n overall, the long wait really turned me off and the food was not that impressive. i recommend this place for the tasty cheesecakes, and only the tasty cheesecakes.' The customer feels annoyance, disappointment, anger. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the cheesecakes are good and the setting is kind of fancy smancy, but that is all. everything went downhill from that point. the cheesecake factory just intensifies my dislike for restaurant chains. n n now, let me whine, cry and complain. it's way too dark in there, how the heck am i supposed to read the menu? are there sketchy stuff in the food that you guys don't want me to see? also, it took nearly an hour for my food to arrive. my eating companions literally left the restaurant to walk around and when they came back, i'm still there nibbling on bread and butter. the frustrating part is that the restaurant was not even that busy. i got to try the avocado eggrolls, which were so bland. the bang bang chicken and shrimp dish, which was just a super sweet curry dish. it looks kind of gross, but tastes ok. the spicy chicken chipotle pasta was not even spicy at all, but was actually the most edible dish on the table. n n overall, the long wait really turned me off and the food was not that impressive. i recommend this place for the tasty cheesecakes, and only the tasty cheesecakes.' The customer feels annoyance, disappointment, anger. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Lighting: Enhance the lighting in the restaurant to make it easier for customers to read the menu and navigate the dining area.

2. Service Speed: Improve the speed of service by streamlining the kitchen process and ensuring that orders are delivered promptly.

3. Menu Variety: Offer a more diverse menu that caters to a wider range of tastes and dietary preferences.

4. Accurate Descriptions: Ensure that menu descriptions accurately reflect the taste and appearance of the dishes.

5. Ambiance: Create a more welcoming and less crowded atmosphere to reduce customer frustration."
2,"The sushi was good enough - nothing to blow your mind but good enough that I would possibly consider a return trip if I was regularly in the area.  But the service was pretty terrible.  Our server was pretty clueless about our menu questions, and he rarely checked in.  He was at a level at which I thought he was new, but it didn't seem like he was shadowing or that anyone was helping, so perhaps not.\n\nI considered giving them a 3 star based on the food and reasonable prices during happy hour, but you can find such better service on the Strip.  They would have earned it with a different server, no doubt!\n\nOne shining moment from our visit  - Try the Emperor's Cucumberita -  yum!","the sushi was good enough nothing to blow your mind but good enough that i would possibly consider a return trip if i was regularly in the area. but the service was pretty terrible. our server was pretty clueless about our menu questions, and he rarely checked in. he was at a level at which i thought he was new, but it didn't seem like he was shadowing or that anyone was helping, so perhaps not. n ni considered giving them a 3 star based on the food and reasonable prices during happy hour, but you can find such better service on the strip. they would have earned it with a different server, no doubt! n none shining moment from our visit try the emperor's cucumberita yum!","disapproval, disappointment, annoyance","[INST] A customer left us a 2-star review: 'the sushi was good enough nothing to blow your mind but good enough that i would possibly consider a return trip if i was regularly in the area. but the service was pretty terrible. our server was pretty clueless about our menu questions, and he rarely checked in. he was at a level at which i thought he was new, but it didn't seem like he was shadowing or that anyone was helping, so perhaps not. n ni considered giving them a 3 star based on the food and reasonable prices during happy hour, but you can find such better service on the strip. they would have earned it with a different server, no doubt! n none shining moment from our visit try the emperor's cucumberita yum!' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the sushi was good enough nothing to blow your mind but good enough that i would possibly consider a return trip if i was regularly in the area. but the service was pretty terrible. our server was pretty clueless about our menu questions, and he rarely checked in. he was at a level at which i thought he was new, but it didn't seem like he was shadowing or that anyone was helping, so perhaps not. n ni considered giving them a 3 star based on the food and reasonable prices during happy hour, but you can find such better service on the strip. they would have earned it with a different server, no doubt! n none shining moment from our visit try the emperor's cucumberita yum!' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing our service quality in the following ways:

1. Train our staff to be more knowledgeable about the menu, so they can confidently answer customer questions and provide recommendations.

2. Improve communication skills, ensuring servers check in regularly with customers, ask for feedback, and address any concerns promptly.

3. Provide ongoing training and support for new hires, ensuring they are well-prepared to deliver excellent service from the start.

4. Encourage a teamwork approach, so servers can ask for help when needed, and ensure that no customer is left without attention."
2,"This place is always packed in the evening and we had to go check it out. I was a little afraid honestly while waiting seeing so many reviews of just 1 star. The service could use some work, but they seemed extremely busy. There was several table tops of 6+ coming in while we were waiting to be seated on a Saturday Night. One table top of 11 came in as well while we were waiting.  \n\nI don't think they are very expensive compared to Macayo's in the area. The one good thing they do have is the 48oz Margarita's for 2. They definitely don't skip the the alcohol, and their Margarita's are pretty cheap. You can get a 48oz (depending on the style) for at least 11$ which is crazy! I asked if they will serve a 48oz margarita for two for one, and they said they would. I think this could be dangerous for margarita lovers.. \n\nI had their mexican abodabba pizza and it was very good I thought. My wife had their chimmy, and I wasnt a fan of it. I think its just OK in the land of mexican food out there, but their drinks definately stand out on their own.","this place is always packed in the evening and we had to go check it out. i was a little afraid honestly while waiting seeing so many reviews of just 1 star. the service could use some work, but they seemed extremely busy. there was several table tops of 6 coming in while we were waiting to be seated on a saturday night. one table top of 11 came in as well while we were waiting. n ni don't think they are very expensive compared to macayo's in the area. the one good thing they do have is the 48oz margarita's for 2. they definitely don't skip the the alcohol, and their margarita's are pretty cheap. you can get a 48oz depending on the style for at least 11 which is crazy! i asked if they will serve a 48oz margarita for two for one, and they said they would. i think this could be dangerous for margarita lovers.. n ni had their mexican abodabba pizza and it was very good i thought. my wife had their chimmy, and i wasnt a fan of it. i think its just ok in the land of mexican food out there, but their drinks definately stand out on their own.","fear, neutral, nervousness","[INST] A customer left us a 2-star review: 'this place is always packed in the evening and we had to go check it out. i was a little afraid honestly while waiting seeing so many reviews of just 1 star. the service could use some work, but they seemed extremely busy. there was several table tops of 6 coming in while we were waiting to be seated on a saturday night. one table top of 11 came in as well while we were waiting. n ni don't think they are very expensive compared to macayo's in the area. the one good thing they do have is the 48oz margarita's for 2. they definitely don't skip the the alcohol, and their margarita's are pretty cheap. you can get a 48oz depending on the style for at least 11 which is crazy! i asked if they will serve a 48oz margarita for two for one, and they said they would. i think this could be dangerous for margarita lovers.. n ni had their mexican abodabba pizza and it was very good i thought. my wife had their chimmy, and i wasnt a fan of it. i think its just ok in the land of mexican food out there, but their drinks definately stand out on their own.' The customer feels fear, neutral, nervousness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this place is always packed in the evening and we had to go check it out. i was a little afraid honestly while waiting seeing so many reviews of just 1 star. the service could use some work, but they seemed extremely busy. there was several table tops of 6 coming in while we were waiting to be seated on a saturday night. one table top of 11 came in as well while we were waiting. n ni don't think they are very expensive compared to macayo's in the area. the one good thing they do have is the 48oz margarita's for 2. they definitely don't skip the the alcohol, and their margarita's are pretty cheap. you can get a 48oz depending on the style for at least 11 which is crazy! i asked if they will serve a 48oz margarita for two for one, and they said they would. i think this could be dangerous for margarita lovers.. n ni had their mexican abodabba pizza and it was very good i thought. my wife had their chimmy, and i wasnt a fan of it. i think its just ok in the land of mexican food out there, but their drinks definately stand out on their own.' The customer feels fear, neutral, nervousness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Improve wait times: Given the customer's fear and nervousness about waiting, we could work on reducing wait times for seating, especially during busy periods like Saturday nights. This could involve better staffing, streamlined seating processes, or clearer communication about wait times.

2. Enhance service quality: The customer mentioned that the service could use some work. We could provide additional training for our staff to ensure they are attentive, friendly, and efficient. This could help alleviate the customer's feelings of nervousness and improve their overall experience."
2,"My bf and I live right down the street so we wanted to try this place out. We had read good reviews on the burgers.  The atmosphere was pleasant and service was superb. The food was not that great. I ordered the the hot wing (hot), which were $9 for 10 wings, a little on the expensive side. My boyfriend ordered the smoke jumper burger, and a cup of chili. Our food came out in a timely manner. The wings were not very hot at all and unfortunately did not have too much flavor. The burger was very greasy, with soggy bacon and it too lacked flavor. They don't seem to season their burgers. The chili was bland and came out in a ramekin size cup, for $4.\n\nWe might try this place out again for drink and pool, but definitely not the food.","my bf and i live right down the street so we wanted to try this place out. we had read good reviews on the burgers. the atmosphere was pleasant and service was superb. the food was not that great. i ordered the the hot wing hot , which were 9 for 10 wings, a little on the expensive side. my boyfriend ordered the smoke jumper burger, and a cup of chili. our food came out in a timely manner. the wings were not very hot at all and unfortunately did not have too much flavor. the burger was very greasy, with soggy bacon and it too lacked flavor. they don't seem to season their burgers. the chili was bland and came out in a ramekin size cup, for 4. n nwe might try this place out again for drink and pool, but definitely not the food.","disappointment, admiration, disapproval","[INST] A customer left us a 2-star review: 'my bf and i live right down the street so we wanted to try this place out. we had read good reviews on the burgers. the atmosphere was pleasant and service was superb. the food was not that great. i ordered the the hot wing hot , which were 9 for 10 wings, a little on the expensive side. my boyfriend ordered the smoke jumper burger, and a cup of chili. our food came out in a timely manner. the wings were not very hot at all and unfortunately did not have too much flavor. the burger was very greasy, with soggy bacon and it too lacked flavor. they don't seem to season their burgers. the chili was bland and came out in a ramekin size cup, for 4. n nwe might try this place out again for drink and pool, but definitely not the food.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'my bf and i live right down the street so we wanted to try this place out. we had read good reviews on the burgers. the atmosphere was pleasant and service was superb. the food was not that great. i ordered the the hot wing hot , which were 9 for 10 wings, a little on the expensive side. my boyfriend ordered the smoke jumper burger, and a cup of chili. our food came out in a timely manner. the wings were not very hot at all and unfortunately did not have too much flavor. the burger was very greasy, with soggy bacon and it too lacked flavor. they don't seem to season their burgers. the chili was bland and came out in a ramekin size cup, for 4. n nwe might try this place out again for drink and pool, but definitely not the food.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the taste and quality of our food, particularly the hot wings and burgers. Here are some specific actions we can take:

1. Improve the seasoning of our burgers to add more flavor.
2. Ensure that our hot wings are appropriately spicy and flavorful.
3. Improve the quality of our bacon, making it less soggy.
4. Consider adjusting the price of our wing specials to better reflect their value.
5. Offer larger portion sizes for dishes like chili, to make them feel more substantial."
2,"This show was overpriced, performance was mediocre, had very little real dancing and had a bit too much immature sexual insinuation (guys grabbing their crotch too often) and mime comedy. Throughout the whole show, we kept waiting for the real show and exciting performance to start.  It never did. There was one number like it.  Everything else did not have the caliber of their performance on ABDC. \n\nBut while walking out, someone exclaimed, \""it was sooooo good.\""  My husband and I wondered if we were in the same show.  Maybe it's more for the teenage crowd.","this show was overpriced, performance was mediocre, had very little real dancing and had a bit too much immature sexual insinuation guys grabbing their crotch too often and mime comedy. throughout the whole show, we kept waiting for the real show and exciting performance to start. it never did. there was one number like it. everything else did not have the caliber of their performance on abdc. n nbut while walking out, someone exclaimed, it was sooooo good. my husband and i wondered if we were in the same show. maybe it's more for the teenage crowd.","disappointment, admiration, disapproval","[INST] A customer left us a 2-star review: 'this show was overpriced, performance was mediocre, had very little real dancing and had a bit too much immature sexual insinuation guys grabbing their crotch too often and mime comedy. throughout the whole show, we kept waiting for the real show and exciting performance to start. it never did. there was one number like it. everything else did not have the caliber of their performance on abdc. n nbut while walking out, someone exclaimed, it was sooooo good. my husband and i wondered if we were in the same show. maybe it's more for the teenage crowd.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this show was overpriced, performance was mediocre, had very little real dancing and had a bit too much immature sexual insinuation guys grabbing their crotch too often and mime comedy. throughout the whole show, we kept waiting for the real show and exciting performance to start. it never did. there was one number like it. everything else did not have the caliber of their performance on abdc. n nbut while walking out, someone exclaimed, it was sooooo good. my husband and i wondered if we were in the same show. maybe it's more for the teenage crowd.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address the pricing concern: Offer a more competitive pricing structure for the show, or provide a clearer explanation of what is included in the ticket price.

2. Enhance the performance quality: Improve the overall quality of the show, focusing on increasing the amount of real dancing and reducing immature sexual insinuations. Consider bringing in more experienced performers or choreographers to elevate the caliber of the performance.

3. Diversify the audience appeal: Ensure that the show appeals to a wider age range, not just teenagers."
2,"Certainly not the best sandwich I ever had. When I stopped in after passing the billboards making these types out outrageous claims I thought I was in for a treat. \n\nTurns out I found the layout to be confusing along with the menu options. Staff didn't seem to helpful and the dining room area was dirty to the point where I had to clean my own table. \n\nThe food wasn't bad but in my opinion didn't support the claims. It was a regular turkey sub with some extras, nothing special about it. If I'd had to make a life of death choice between Capriotti's or Subway I'd go with Caps. \n\nThe choice is yours...","certainly not the best sandwich i ever had. when i stopped in after passing the billboards making these types out outrageous claims i thought i was in for a treat. n nturns out i found the layout to be confusing along with the menu options. staff didn't seem to helpful and the dining room area was dirty to the point where i had to clean my own table. n nthe food wasn't bad but in my opinion didn't support the claims. it was a regular turkey sub with some extras, nothing special about it. if i'd had to make a life of death choice between capriotti's or subway i'd go with caps. n nthe choice is yours...","disapproval, confusion, annoyance","[INST] A customer left us a 2-star review: 'certainly not the best sandwich i ever had. when i stopped in after passing the billboards making these types out outrageous claims i thought i was in for a treat. n nturns out i found the layout to be confusing along with the menu options. staff didn't seem to helpful and the dining room area was dirty to the point where i had to clean my own table. n nthe food wasn't bad but in my opinion didn't support the claims. it was a regular turkey sub with some extras, nothing special about it. if i'd had to make a life of death choice between capriotti's or subway i'd go with caps. n nthe choice is yours...' The customer feels disapproval, confusion, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'certainly not the best sandwich i ever had. when i stopped in after passing the billboards making these types out outrageous claims i thought i was in for a treat. n nturns out i found the layout to be confusing along with the menu options. staff didn't seem to helpful and the dining room area was dirty to the point where i had to clean my own table. n nthe food wasn't bad but in my opinion didn't support the claims. it was a regular turkey sub with some extras, nothing special about it. if i'd had to make a life of death choice between capriotti's or subway i'd go with caps. n nthe choice is yours...' The customer feels disapproval, confusion, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Clarify the layout and menu options: Simplify the layout of the restaurant and make the menu more user-friendly. Consider using clear signage, well-organized seating, and a concise, easy-to-read menu.

2. Train staff to be more helpful: Provide staff with adequate training to ensure they are knowledgeable about the menu, able to answer customer questions, and offer friendly, attentive service.

3. Maintain a clean dining area: Regularly clean and sanitize the dining room, tables, and restrooms to ensure a clean and welcoming environment for customers."
2,My kids are here skating an having a good time. Yes I will give a star for being nicer place then the other on Rancho but really they don't Support the Military an give a discount when the one on Rancho does. How about a little appreciation?  For this I give the rating I do. My son spends his time serving this country an my husband saying thanks sometimes is nice but OK.,my kids are here skating an having a good time. yes i will give a star for being nicer place then the other on rancho but really they don't support the military an give a discount when the one on rancho does. how about a little appreciation? for this i give the rating i do. my son spends his time serving this country an my husband saying thanks sometimes is nice but ok.,"admiration, approval, curiosity","[INST] A customer left us a 2-star review: 'my kids are here skating an having a good time. yes i will give a star for being nicer place then the other on rancho but really they don't support the military an give a discount when the one on rancho does. how about a little appreciation? for this i give the rating i do. my son spends his time serving this country an my husband saying thanks sometimes is nice but ok.' The customer feels admiration, approval, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'my kids are here skating an having a good time. yes i will give a star for being nicer place then the other on rancho but really they don't support the military an give a discount when the one on rancho does. how about a little appreciation? for this i give the rating i do. my son spends his time serving this country an my husband saying thanks sometimes is nice but ok.' The customer feels admiration, approval, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, consider implementing a military discount program. This gesture of appreciation for military service can help demonstrate your support for the military and align with the values of customers like this one.

Here's a suggested response:

""Dear [Customer's Name],

Thank you for taking the time to share your feedback with us. We're glad to hear that your kids are enjoying their time skating at our facility.

We understand your concern about not offering a military discount, and we appreciate your suggestion to implement one."
2,"Nice design and atmosphere.  Very mediocre service.  Extensive menu that gets your hopes up, but I've never really had anything very good there.  As I live nearby, I can't wait until they are replaced by something else.  It seems popular, but I think people are all pretending to like it.  It's far from a bad place, but it's not good enough to go to in my opinion.","nice design and atmosphere. very mediocre service. extensive menu that gets your hopes up, but i've never really had anything very good there. as i live nearby, i can't wait until they are replaced by something else. it seems popular, but i think people are all pretending to like it. it's far from a bad place, but it's not good enough to go to in my opinion.","disapproval, admiration, disappointment","[INST] A customer left us a 2-star review: 'nice design and atmosphere. very mediocre service. extensive menu that gets your hopes up, but i've never really had anything very good there. as i live nearby, i can't wait until they are replaced by something else. it seems popular, but i think people are all pretending to like it. it's far from a bad place, but it's not good enough to go to in my opinion.' The customer feels disapproval, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'nice design and atmosphere. very mediocre service. extensive menu that gets your hopes up, but i've never really had anything very good there. as i live nearby, i can't wait until they are replaced by something else. it seems popular, but i think people are all pretending to like it. it's far from a bad place, but it's not good enough to go to in my opinion.' The customer feels disapproval, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can focus on three key areas:

1. Enhance Service Quality: Train staff to provide exceptional customer service, ensuring they are attentive, friendly, and responsive to customer needs.

2. Improve Food Quality: Review the menu and focus on offering high-quality dishes that consistently meet or exceed customer expectations.

3. Build Authentic Relationships: Foster a genuine connection with customers by actively seeking and responding to feedback, and demonstrating a commitment to continuous improvement.

By addressing these areas, we can work towards transforming the customer's perception of our establishment from mediocre to a place they genuinely enjoy visiting."
2,"First off....I used to love this place. Like was there more than once a week kinda sushi spot. But now, being a little more mature and understanding of the sushi scene, I will not return.\n\nAfter events ruined a planned sushi dinner elsewhere I decided to use Kobe as my fall back sushi place and regretted every minute of it. \n\nThe service here is usually always top notch..I will give them that. BUT the menu items are just not that impressive and neither is the quality of the food. Most of which are just the usual rolls you find everywhere or variations of various tempura rolls.\n\nSo from one of my staples...to maybe if in a crunch...to not gonna donate my $ there anymore...Kobe Sushi Bistro no longer has a place in my heart...or stomach.","first off....i used to love this place. like was there more than once a week kinda sushi spot. but now, being a little more mature and understanding of the sushi scene, i will not return. n nafter events ruined a planned sushi dinner elsewhere i decided to use kobe as my fall back sushi place and regretted every minute of it. n nthe service here is usually always top notch..i will give them that. but the menu items are just not that impressive and neither is the quality of the food. most of which are just the usual rolls you find everywhere or variations of various tempura rolls. n nso from one of my staples...to maybe if in a crunch...to not gonna donate my there anymore...kobe sushi bistro no longer has a place in my heart...or stomach.","remorse, disappointment, love","[INST] A customer left us a 2-star review: 'first off....i used to love this place. like was there more than once a week kinda sushi spot. but now, being a little more mature and understanding of the sushi scene, i will not return. n nafter events ruined a planned sushi dinner elsewhere i decided to use kobe as my fall back sushi place and regretted every minute of it. n nthe service here is usually always top notch..i will give them that. but the menu items are just not that impressive and neither is the quality of the food. most of which are just the usual rolls you find everywhere or variations of various tempura rolls. n nso from one of my staples...to maybe if in a crunch...to not gonna donate my there anymore...kobe sushi bistro no longer has a place in my heart...or stomach.' The customer feels remorse, disappointment, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'first off....i used to love this place. like was there more than once a week kinda sushi spot. but now, being a little more mature and understanding of the sushi scene, i will not return. n nafter events ruined a planned sushi dinner elsewhere i decided to use kobe as my fall back sushi place and regretted every minute of it. n nthe service here is usually always top notch..i will give them that. but the menu items are just not that impressive and neither is the quality of the food. most of which are just the usual rolls you find everywhere or variations of various tempura rolls. n nso from one of my staples...to maybe if in a crunch...to not gonna donate my there anymore...kobe sushi bistro no longer has a place in my heart...or stomach.' The customer feels remorse, disappointment, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Kobe Sushi Bistro, consider the following steps:

1. Expand the menu: Offer a wider variety of unique, high-quality sushi options that cater to more mature palates and stand out from the typical rolls found elsewhere.

2. Enhance the quality of ingredients: Use fresher, higher-quality ingredients to elevate the taste and presentation of menu items.

3. Introduce signature dishes: Develop signature dishes that showcase the restaurant's expertise and set Kobe Sushi Bistro apart from other sushi spots."
2,"Food is usually pretty good.   I had the Fish and Chips this time and they suck!  The Chicken sandwich for $5.99 is great if they still have it.  Prices are OK, gets cheaper at night but the selection on the graveyard menu is poor.  I have probably ate here 50 times, yeah, I'll go back again.  Only 2 stars because the fish is terrible, didn't even finish it.","food is usually pretty good. i had the fish and chips this time and they suck! the chicken sandwich for 5.99 is great if they still have it. prices are ok, gets cheaper at night but the selection on the graveyard menu is poor. i have probably ate here 50 times, yeah, i'll go back again. only 2 stars because the fish is terrible, didn't even finish it.","disgust, disappointment, annoyance","[INST] A customer left us a 2-star review: 'food is usually pretty good. i had the fish and chips this time and they suck! the chicken sandwich for 5.99 is great if they still have it. prices are ok, gets cheaper at night but the selection on the graveyard menu is poor. i have probably ate here 50 times, yeah, i'll go back again. only 2 stars because the fish is terrible, didn't even finish it.' The customer feels disgust, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'food is usually pretty good. i had the fish and chips this time and they suck! the chicken sandwich for 5.99 is great if they still have it. prices are ok, gets cheaper at night but the selection on the graveyard menu is poor. i have probably ate here 50 times, yeah, i'll go back again. only 2 stars because the fish is terrible, didn't even finish it.' The customer feels disgust, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's disappointment with the fish and chips. Apologize for the poor quality of the dish and express empathy for their experience.

2. Offer a solution: Offer a complimentary meal or discount on their next visit to make up for the unsatisfactory experience. This shows that we value their feedback and are committed to ensuring their satisfaction.

3. Improve the quality of the fish and chips: Investigate the reasons for the poor quality of the fish and chips, and take steps to address these issues."
2,"This is my first Yelp review and I really wanted it to be a 5 star! \nSadly I'll have to settle for a 2 :-( \nThis place is ... Interesting lol. \nI didn't really enjoy the way the store looks and it was also kinda hard to find. \nThe cupcake that I had, just a regular chocolate on chocolate, was nothing special. It was kinda dry , like it had been left out for awhile, and just boring. Not horrible, just not something i'd want to get again.","this is my first yelp review and i really wanted it to be a 5 star! nsadly i'll have to settle for a 2 nthis place is ... interesting lol. ni didn't really enjoy the way the store looks and it was also kinda hard to find. nthe cupcake that i had, just a regular chocolate on chocolate, was nothing special. it was kinda dry , like it had been left out for awhile, and just boring. not horrible, just not something i'd want to get again.","amusement, disappointment, disapproval","[INST] A customer left us a 2-star review: 'this is my first yelp review and i really wanted it to be a 5 star! nsadly i'll have to settle for a 2 nthis place is ... interesting lol. ni didn't really enjoy the way the store looks and it was also kinda hard to find. nthe cupcake that i had, just a regular chocolate on chocolate, was nothing special. it was kinda dry , like it had been left out for awhile, and just boring. not horrible, just not something i'd want to get again.' The customer feels amusement, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this is my first yelp review and i really wanted it to be a 5 star! nsadly i'll have to settle for a 2 nthis place is ... interesting lol. ni didn't really enjoy the way the store looks and it was also kinda hard to find. nthe cupcake that i had, just a regular chocolate on chocolate, was nothing special. it was kinda dry , like it had been left out for awhile, and just boring. not horrible, just not something i'd want to get again.' The customer feels amusement, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Store Appearance: Enhance the overall aesthetic of the store to make it more inviting and appealing.

2. Easier Location: Improve signage or provide clearer directions to make the store easier to find.

3. Product Freshness: Ensure that all baked goods, especially the chocolate cupcake, are fresh and moist.

4. Customer Service: Train staff to be more attentive and responsive to customer needs and feedback."
2,"I've been wanting to try this place for a while. Now that have, I'm good. \n\nIt's the kind of place you go to after a night of partying when your standards aren't so high. It wasn't all THAT bad, but not great  either.  \n\nI judge Latin-style restaurants on their chips and salsa. If it's not good, I know what to expect from their kitchen. With that said..\nthe chips were greasy and salsa tasted like Pace picante. \n\nI had the two taco plate of grilled chicken and steak tacos with re-fried beans and rice. The grilled steak taco had good flavor, but the chicken was VERY dry. I added lime and salsa to try and moisten it up. All and all...it was decent, but not any better quality than a late night taco place. \n\nService was ok.","i've been wanting to try this place for a while. now that have, i'm good. n nit's the kind of place you go to after a night of partying when your standards aren't so high. it wasn't all that bad, but not great either. n ni judge latin style restaurants on their chips and salsa. if it's not good, i know what to expect from their kitchen. with that said.. nthe chips were greasy and salsa tasted like pace picante. n ni had the two taco plate of grilled chicken and steak tacos with re fried beans and rice. the grilled steak taco had good flavor, but the chicken was very dry. i added lime and salsa to try and moisten it up. all and all...it was decent, but not any better quality than a late night taco place. n nservice was ok.","neutral, approval, disapproval","[INST] A customer left us a 2-star review: 'i've been wanting to try this place for a while. now that have, i'm good. n nit's the kind of place you go to after a night of partying when your standards aren't so high. it wasn't all that bad, but not great either. n ni judge latin style restaurants on their chips and salsa. if it's not good, i know what to expect from their kitchen. with that said.. nthe chips were greasy and salsa tasted like pace picante. n ni had the two taco plate of grilled chicken and steak tacos with re fried beans and rice. the grilled steak taco had good flavor, but the chicken was very dry. i added lime and salsa to try and moisten it up. all and all...it was decent, but not any better quality than a late night taco place. n nservice was ok.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i've been wanting to try this place for a while. now that have, i'm good. n nit's the kind of place you go to after a night of partying when your standards aren't so high. it wasn't all that bad, but not great either. n ni judge latin style restaurants on their chips and salsa. if it's not good, i know what to expect from their kitchen. with that said.. nthe chips were greasy and salsa tasted like pace picante. n ni had the two taco plate of grilled chicken and steak tacos with re fried beans and rice. the grilled steak taco had good flavor, but the chicken was very dry. i added lime and salsa to try and moisten it up. all and all...it was decent, but not any better quality than a late night taco place. n nservice was ok.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve the quality of chips and salsa, especially the salsa tasting like store-bought Pace picante.
2. Ensure the chicken is properly cooked and moist, as the customer found it dry.
3. Enhance the overall dining experience by providing better service.

By addressing these concerns, we can aim to provide a more enjoyable dining experience for this customer and potentially encourage them to return or leave a more positive review in the future."
2,"I must be aging out of Cracker Barrel.  Maybe I'll get back to it, because there are plenty of old folks there.  But right now, they are getting awfully loud.\n\nThe service was good - in fact, one of the better rounds of service that I can recall having lately.  But I ordered some plate with a sampling of meat, and received one piece of bacon, a piece of sausage, some ham, eggs and one piece of toast.  For something like $7.  My wife added cheese to her eggs and grits and was charged separately for each - at $0.99 a pop.\n\nI would rather eat at the Waffle House.","i must be aging out of cracker barrel. maybe i'll get back to it, because there are plenty of old folks there. but right now, they are getting awfully loud. n nthe service was good in fact, one of the better rounds of service that i can recall having lately. but i ordered some plate with a sampling of meat, and received one piece of bacon, a piece of sausage, some ham, eggs and one piece of toast. for something like 7. my wife added cheese to her eggs and grits and was charged separately for each at 0.99 a pop. n ni would rather eat at the waffle house.","admiration, neutral, approval","[INST] A customer left us a 2-star review: 'i must be aging out of cracker barrel. maybe i'll get back to it, because there are plenty of old folks there. but right now, they are getting awfully loud. n nthe service was good in fact, one of the better rounds of service that i can recall having lately. but i ordered some plate with a sampling of meat, and received one piece of bacon, a piece of sausage, some ham, eggs and one piece of toast. for something like 7. my wife added cheese to her eggs and grits and was charged separately for each at 0.99 a pop. n ni would rather eat at the waffle house.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i must be aging out of cracker barrel. maybe i'll get back to it, because there are plenty of old folks there. but right now, they are getting awfully loud. n nthe service was good in fact, one of the better rounds of service that i can recall having lately. but i ordered some plate with a sampling of meat, and received one piece of bacon, a piece of sausage, some ham, eggs and one piece of toast. for something like 7. my wife added cheese to her eggs and grits and was charged separately for each at 0.99 a pop. n ni would rather eat at the waffle house.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Enhance the variety of food options in the sampler plate, especially for the meat selection.
2. Review the pricing strategy for additional toppings or sides, such as cheese on eggs and grits, to ensure they are priced reasonably and not excessively.
3. Address the noise level in the restaurant, if possible, to create a more comfortable environment for all customers.
4. Consider offering a senior discount or a quieter seating area for customers who may be more sensitive to noise.
5. Ensure consistent and clear communication about pricing, including any additional charges for toppings or sides."
2,"Honestly not very impressed. I had the slice with meatball which the meatball was good, but the pizza itself is clearly made hours before hand and just sits cold, which reflects in the stale texture and bland taste. It was a big let down from all the inflated hype from reviews I saw on here. However if you're drunk this place is perfect to sop up some alcohol.","honestly not very impressed. i had the slice with meatball which the meatball was good, but the pizza itself is clearly made hours before hand and just sits cold, which reflects in the stale texture and bland taste. it was a big let down from all the inflated hype from reviews i saw on here. however if you're drunk this place is perfect to sop up some alcohol.","disappointment, disapproval, neutral","[INST] A customer left us a 2-star review: 'honestly not very impressed. i had the slice with meatball which the meatball was good, but the pizza itself is clearly made hours before hand and just sits cold, which reflects in the stale texture and bland taste. it was a big let down from all the inflated hype from reviews i saw on here. however if you're drunk this place is perfect to sop up some alcohol.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'honestly not very impressed. i had the slice with meatball which the meatball was good, but the pizza itself is clearly made hours before hand and just sits cold, which reflects in the stale texture and bland taste. it was a big let down from all the inflated hype from reviews i saw on here. however if you're drunk this place is perfect to sop up some alcohol.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality and freshness of the pizza: Ensure that pizzas are prepared and served fresh to maintain their texture and taste. This could involve adjusting the cooking and serving schedule to minimize waiting times without compromising on freshness.

2. Consistency in quality: Review our pizza-making process to ensure that every pizza meets the same high standards, regardless of the time it's ordered. This may involve staff training, quality control measures, or adjusting ingredients.

3. Managing customer expectations: While it's great to have positive reviews, it's important to be honest about what we offer."
2,"Ok, this place was really weird. I wanted to like it, but it's very expensive and kind of confusing.\n\nWe got there about 10 minutes before the last call for breakfast orders. Our waitress confirmed we'd still be able to order breakfast. She handed us like four menus, explained nearly every item on each one, and almost all of them had a catch (something missing, etc). Then we got a second waitress who took at least 15 minutes to get to us. We were not allowed to order breakfast.\n\nThe food wasn't bad by any means, but it wasn't anything special.","ok, this place was really weird. i wanted to like it, but it's very expensive and kind of confusing. n nwe got there about 10 minutes before the last call for breakfast orders. our waitress confirmed we'd still be able to order breakfast. she handed us like four menus, explained nearly every item on each one, and almost all of them had a catch something missing, etc . then we got a second waitress who took at least 15 minutes to get to us. we were not allowed to order breakfast. n nthe food wasn't bad by any means, but it wasn't anything special.","confusion, neutral, annoyance","[INST] A customer left us a 2-star review: 'ok, this place was really weird. i wanted to like it, but it's very expensive and kind of confusing. n nwe got there about 10 minutes before the last call for breakfast orders. our waitress confirmed we'd still be able to order breakfast. she handed us like four menus, explained nearly every item on each one, and almost all of them had a catch something missing, etc . then we got a second waitress who took at least 15 minutes to get to us. we were not allowed to order breakfast. n nthe food wasn't bad by any means, but it wasn't anything special.' The customer feels confusion, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'ok, this place was really weird. i wanted to like it, but it's very expensive and kind of confusing. n nwe got there about 10 minutes before the last call for breakfast orders. our waitress confirmed we'd still be able to order breakfast. she handed us like four menus, explained nearly every item on each one, and almost all of them had a catch something missing, etc . then we got a second waitress who took at least 15 minutes to get to us. we were not allowed to order breakfast. n nthe food wasn't bad by any means, but it wasn't anything special.' The customer feels confusion, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Clarify menu options: Simplify the menu by reducing the number of options or clearly labeling any items with special requirements or conditions. Provide a brief description of each item to help customers make informed decisions.

2. Streamline ordering process: Ensure that waitstaff are well-informed about menu items, specials, and any changes to the menu. Train them to provide clear and concise explanations of menu options to customers.

3. Improve communication: Implement a system for seating customers that minimizes wait times and ensures that waitstaff are aware of new seating arrangements."
2,"Oh Treasure Island.. what have you done with yourself?\n\nAnd yes.. I REFUSE to call this TI... That is one of the most pathetic rebrands Vegas has ever seen.\n\nYou were my childhood dream. You were the place when cold Edmonton, was well.. cold.. I would escape to in my mind. Your pirate theme allowed for adults and kids alike to enjoy themselves.. you gave families a place to share being...\n\nAnd then you went and ruined it all.. every bit of it.\n\nI haven't stay at the hotel since the 90's.. but my recent visit may be my last ever inside your once friendly confines.\n\nI know you had lost your way.. it was clear as soon as the iconic sign of a skull and cross bones found it's way to the Neon Museum... but when i went searching for THE.. THE best arcade/midway that Vegas ever had.. and where I threw so much of my parents money away, it's not even funny, I was sad... nay DEVASTATED to find you had replaced the two floors of amazement, the entrance with automated skeletons to boot.. with a room? \n\nA ROOM? With a pathetic array of machines left over from the golden years? \n\nFor shame.. FOR SHAME.\n\nI gave you a second star simply for the memories.. and for the hope that one day you can do and be what you used to be.","oh treasure island.. what have you done with yourself? n nand yes.. i refuse to call this ti... that is one of the most pathetic rebrands vegas has ever seen. n nyou were my childhood dream. you were the place when cold edmonton, was well.. cold.. i would escape to in my mind. your pirate theme allowed for adults and kids alike to enjoy themselves.. you gave families a place to share being... n nand then you went and ruined it all.. every bit of it. n ni haven't stay at the hotel since the 90's.. but my recent visit may be my last ever inside your once friendly confines. n ni know you had lost your way.. it was clear as soon as the iconic sign of a skull and cross bones found it's way to the neon museum... but when i went searching for the.. the best arcade midway that vegas ever had.. and where i threw so much of my parents money away, it's not even funny, i was sad... nay devastated to find you had replaced the two floors of amazement, the entrance with automated skeletons to boot.. with a room? n na room? with a pathetic array of machines left over from the golden years? n nfor shame.. for shame. n ni gave you a second star simply for the memories.. and for the hope that one day you can do and be what you used to be.","disappointment, disapproval, annoyance","[INST] A customer left us a 2-star review: 'oh treasure island.. what have you done with yourself? n nand yes.. i refuse to call this ti... that is one of the most pathetic rebrands vegas has ever seen. n nyou were my childhood dream. you were the place when cold edmonton, was well.. cold.. i would escape to in my mind. your pirate theme allowed for adults and kids alike to enjoy themselves.. you gave families a place to share being... n nand then you went and ruined it all.. every bit of it. n ni haven't stay at the hotel since the 90's.. but my recent visit may be my last ever inside your once friendly confines. n ni know you had lost your way.. it was clear as soon as the iconic sign of a skull and cross bones found it's way to the neon museum... but when i went searching for the.. the best arcade midway that vegas ever had.. and where i threw so much of my parents money away, it's not even funny, i was sad... nay devastated to find you had replaced the two floors of amazement, the entrance with automated skeletons to boot.. with a room? n na room? with a pathetic array of machines left over from the golden years? n nfor shame.. for shame. n ni gave you a second star simply for the memories.. and for the hope that one day you can do and be what you used to be.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'oh treasure island.. what have you done with yourself? n nand yes.. i refuse to call this ti... that is one of the most pathetic rebrands vegas has ever seen. n nyou were my childhood dream. you were the place when cold edmonton, was well.. cold.. i would escape to in my mind. your pirate theme allowed for adults and kids alike to enjoy themselves.. you gave families a place to share being... n nand then you went and ruined it all.. every bit of it. n ni haven't stay at the hotel since the 90's.. but my recent visit may be my last ever inside your once friendly confines. n ni know you had lost your way.. it was clear as soon as the iconic sign of a skull and cross bones found it's way to the neon museum... but when i went searching for the.. the best arcade midway that vegas ever had.. and where i threw so much of my parents money away, it's not even funny, i was sad... nay devastated to find you had replaced the two floors of amazement, the entrance with automated skeletons to boot.. with a room? n na room? with a pathetic array of machines left over from the golden years? n nfor shame.. for shame. n ni gave you a second star simply for the memories.. and for the hope that one day you can do and be what you used to be.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the customer's feelings: Respond to the review by acknowledging their disappointment, disapproval, and annoyance. Show empathy and understanding for their fond memories of the Treasure Island and the changes they find disheartening.

2. Address the concerns: Explain the reasons behind the rebranding and changes made to the arcade midway. Highlight any improvements or new offerings that may have been introduced since their last visit.

3. Offer a solution: Invite the customer to visit again and experience the updated Treasure Island, emphasizing any changes that may address their concerns."
2,"The food was good. Authentic; I'll give it that. The service was okay. Overly attentive at times followed by no attention at all for 15 to 20 minutes at a time. Prices were good considering that you're in the Venetian at a celebrity chef's venue. Legitimate wine selection. In short, your stomach will likely be satisfied and your wallet will likely not be empty. \n\nHowever, I cannot overlook a very racist remark Mario Batali made not long ago. It will not stand I'm sure folks will chime in with contrary opinions. Feel free but just like Mr. Chik-Fil-A who chose to use his position and power to spew messages of hate, Mr. Batali has to face the consequences of revealing private opinion in a public setting. In this case that consequence is not terribly significant; I will simply never be a patron. Had I not been invited by my boss I would never have stepped foot in any of his establishments.","the food was good. authentic i'll give it that. the service was okay. overly attentive at times followed by no attention at all for 15 to 20 minutes at a time. prices were good considering that you're in the venetian at a celebrity chef's venue. legitimate wine selection. in short, your stomach will likely be satisfied and your wallet will likely not be empty. n nhowever, i cannot overlook a very racist remark mario batali made not long ago. it will not stand i'm sure folks will chime in with contrary opinions. feel free but just like mr. chik fil a who chose to use his position and power to spew messages of hate, mr. batali has to face the consequences of revealing private opinion in a public setting. in this case that consequence is not terribly significant i will simply never be a patron. had i not been invited by my boss i would never have stepped foot in any of his establishments.","approval, admiration, neutral","[INST] A customer left us a 2-star review: 'the food was good. authentic i'll give it that. the service was okay. overly attentive at times followed by no attention at all for 15 to 20 minutes at a time. prices were good considering that you're in the venetian at a celebrity chef's venue. legitimate wine selection. in short, your stomach will likely be satisfied and your wallet will likely not be empty. n nhowever, i cannot overlook a very racist remark mario batali made not long ago. it will not stand i'm sure folks will chime in with contrary opinions. feel free but just like mr. chik fil a who chose to use his position and power to spew messages of hate, mr. batali has to face the consequences of revealing private opinion in a public setting. in this case that consequence is not terribly significant i will simply never be a patron. had i not been invited by my boss i would never have stepped foot in any of his establishments.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the food was good. authentic i'll give it that. the service was okay. overly attentive at times followed by no attention at all for 15 to 20 minutes at a time. prices were good considering that you're in the venetian at a celebrity chef's venue. legitimate wine selection. in short, your stomach will likely be satisfied and your wallet will likely not be empty. n nhowever, i cannot overlook a very racist remark mario batali made not long ago. it will not stand i'm sure folks will chime in with contrary opinions. feel free but just like mr. chik fil a who chose to use his position and power to spew messages of hate, mr. batali has to face the consequences of revealing private opinion in a public setting. in this case that consequence is not terribly significant i will simply never be a patron. had i not been invited by my boss i would never have stepped foot in any of his establishments.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Service Consistency: Ensure that our staff maintains a consistent level of service throughout the dining experience. This means being attentive without being overbearing and addressing any lapses in service promptly.

2. Awareness and Sensitivity: Be aware of and sensitive to any potential issues or concerns that may arise, such as the customer's comment about Mario Batali's past remarks. Address these issues promptly and professionally, showing empathy and understanding.

3. Communication: Improve communication between staff and customers."
2,"Sometimes I wonder about Yelp reviewers.\n\nI say that because the reviews for this restaurant are almost unanimously excellent. But that's just not the reality.\n\nIt's not that the food is bad. It's not bad at all. It's just not outstanding. There's nothing amazing about this place. It's small and cramped and the menu is miniscule,\nIn fact, everything about Parma Pastavino is small, except the prices. \nMy linguine frutti de mare was fine; with fresh clams, mussels, calamari and shrimp...but for $28? Hello?\n\n(By the way: if you check the online menu, the prices are about 35% higher when you get to the actual restaurant:...nice bait and switch Chef Marc!)\n\nThose kind of prices are comparable to Ferraro's...but there it's actually worth it, being a more beautiful and informed restaurant.\n\nAnd another of my pet peeves: how can any self-respecting restaurant not invest in a reverse osmosis water filtration system for their tap  water. Everyone knows that vegas water is some of the worst in the nation! \nAnd I'm not just talking about the water in your glass...don't forget that they use the same water to cook the pasta, rice and anything else that's boiled.","sometimes i wonder about yelp reviewers. n ni say that because the reviews for this restaurant are almost unanimously excellent. but that's just not the reality. n nit's not that the food is bad. it's not bad at all. it's just not outstanding. there's nothing amazing about this place. it's small and cramped and the menu is miniscule, nin fact, everything about parma pastavino is small, except the prices. nmy linguine frutti de mare was fine with fresh clams, mussels, calamari and shrimp...but for 28? hello? n n by the way if you check the online menu, the prices are about 35 higher when you get to the actual restaurant ...nice bait and switch chef marc! n nthose kind of prices are comparable to ferraro's...but there it's actually worth it, being a more beautiful and informed restaurant. n nand another of my pet peeves how can any self respecting restaurant not invest in a reverse osmosis water filtration system for their tap water. everyone knows that vegas water is some of the worst in the nation! nand i'm not just talking about the water in your glass...don't forget that they use the same water to cook the pasta, rice and anything else that's boiled.","disapproval, neutral, disappointment","[INST] A customer left us a 2-star review: 'sometimes i wonder about yelp reviewers. n ni say that because the reviews for this restaurant are almost unanimously excellent. but that's just not the reality. n nit's not that the food is bad. it's not bad at all. it's just not outstanding. there's nothing amazing about this place. it's small and cramped and the menu is miniscule, nin fact, everything about parma pastavino is small, except the prices. nmy linguine frutti de mare was fine with fresh clams, mussels, calamari and shrimp...but for 28? hello? n n by the way if you check the online menu, the prices are about 35 higher when you get to the actual restaurant ...nice bait and switch chef marc! n nthose kind of prices are comparable to ferraro's...but there it's actually worth it, being a more beautiful and informed restaurant. n nand another of my pet peeves how can any self respecting restaurant not invest in a reverse osmosis water filtration system for their tap water. everyone knows that vegas water is some of the worst in the nation! nand i'm not just talking about the water in your glass...don't forget that they use the same water to cook the pasta, rice and anything else that's boiled.' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'sometimes i wonder about yelp reviewers. n ni say that because the reviews for this restaurant are almost unanimously excellent. but that's just not the reality. n nit's not that the food is bad. it's not bad at all. it's just not outstanding. there's nothing amazing about this place. it's small and cramped and the menu is miniscule, nin fact, everything about parma pastavino is small, except the prices. nmy linguine frutti de mare was fine with fresh clams, mussels, calamari and shrimp...but for 28? hello? n n by the way if you check the online menu, the prices are about 35 higher when you get to the actual restaurant ...nice bait and switch chef marc! n nthose kind of prices are comparable to ferraro's...but there it's actually worth it, being a more beautiful and informed restaurant. n nand another of my pet peeves how can any self respecting restaurant not invest in a reverse osmosis water filtration system for their tap water. everyone knows that vegas water is some of the worst in the nation! nand i'm not just talking about the water in your glass...don't forget that they use the same water to cook the pasta, rice and anything else that's boiled.' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address the pricing issue: Explain any discrepancies between online and in-restaurant prices, and ensure that the menu is updated accurately. Consider offering a loyalty program or discounts for regular customers to address the perceived high prices.

2. Improve the ambiance: Enhance the restaurant's decor, lighting, and overall atmosphere to make it more inviting and comfortable for customers.

3. Expand the menu: Offer a wider variety of dishes to cater to different tastes and preferences, while maintaining the quality of the food."
2,"I have been getting flyers, mailers, etc., from Angelina's for a couple of years and have always wanted to try it.  Ordered the special, 18\"" pizza and 20 wings, for delivery for me and my kids on a Friday night. \n\nDelivery was faster than promised (they had said 45 minutes to an hour and my order arrived in just over 30 minutes), and the food was obviously fresh and hot, which really got my hopes up. Unfortunately, that was where the goodness ended. \n\nThe pizza was a sub-par New York-ish style with nothing amazing about it. It was thin, gooey and mushy in the middle and super crispy, dark and overdone, on the outer crust. The wings were soggy (that does not mean saucy) and not crunchy (I like my wings crisp and deemed in sauce) and they carried a strong, almost overpowering, flavor of freezer burn. I love wings and can typically down 2 dozen in a sitting. I choked down 5, hoping each one might get better, before I  called it quits. My son, who also loves wings, only ate one and politely turned down any more. Needless to say, a meal that me and my 2 boys would have typically decimated with no chance of leftovers had 14 wings and 1/3 of a pizza leftover. \n\nThe ranch was awesome though. Get some of that for sure.","i have been getting flyers, mailers, etc., from angelina's for a couple of years and have always wanted to try it. ordered the special, 18 pizza and 20 wings, for delivery for me and my kids on a friday night. n ndelivery was faster than promised they had said 45 minutes to an hour and my order arrived in just over 30 minutes , and the food was obviously fresh and hot, which really got my hopes up. unfortunately, that was where the goodness ended. n nthe pizza was a sub par new york ish style with nothing amazing about it. it was thin, gooey and mushy in the middle and super crispy, dark and overdone, on the outer crust. the wings were soggy that does not mean saucy and not crunchy i like my wings crisp and deemed in sauce and they carried a strong, almost overpowering, flavor of freezer burn. i love wings and can typically down 2 dozen in a sitting. i choked down 5, hoping each one might get better, before i called it quits. my son, who also loves wings, only ate one and politely turned down any more. needless to say, a meal that me and my 2 boys would have typically decimated with no chance of leftovers had 14 wings and 1 3 of a pizza leftover. n nthe ranch was awesome though. get some of that for sure.","desire, neutral, disappointment","[INST] A customer left us a 2-star review: 'i have been getting flyers, mailers, etc., from angelina's for a couple of years and have always wanted to try it. ordered the special, 18 pizza and 20 wings, for delivery for me and my kids on a friday night. n ndelivery was faster than promised they had said 45 minutes to an hour and my order arrived in just over 30 minutes , and the food was obviously fresh and hot, which really got my hopes up. unfortunately, that was where the goodness ended. n nthe pizza was a sub par new york ish style with nothing amazing about it. it was thin, gooey and mushy in the middle and super crispy, dark and overdone, on the outer crust. the wings were soggy that does not mean saucy and not crunchy i like my wings crisp and deemed in sauce and they carried a strong, almost overpowering, flavor of freezer burn. i love wings and can typically down 2 dozen in a sitting. i choked down 5, hoping each one might get better, before i called it quits. my son, who also loves wings, only ate one and politely turned down any more. needless to say, a meal that me and my 2 boys would have typically decimated with no chance of leftovers had 14 wings and 1 3 of a pizza leftover. n nthe ranch was awesome though. get some of that for sure.' The customer feels desire, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i have been getting flyers, mailers, etc., from angelina's for a couple of years and have always wanted to try it. ordered the special, 18 pizza and 20 wings, for delivery for me and my kids on a friday night. n ndelivery was faster than promised they had said 45 minutes to an hour and my order arrived in just over 30 minutes , and the food was obviously fresh and hot, which really got my hopes up. unfortunately, that was where the goodness ended. n nthe pizza was a sub par new york ish style with nothing amazing about it. it was thin, gooey and mushy in the middle and super crispy, dark and overdone, on the outer crust. the wings were soggy that does not mean saucy and not crunchy i like my wings crisp and deemed in sauce and they carried a strong, almost overpowering, flavor of freezer burn. i love wings and can typically down 2 dozen in a sitting. i choked down 5, hoping each one might get better, before i called it quits. my son, who also loves wings, only ate one and politely turned down any more. needless to say, a meal that me and my 2 boys would have typically decimated with no chance of leftovers had 14 wings and 1 3 of a pizza leftover. n nthe ranch was awesome though. get some of that for sure.' The customer feels desire, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Pizza Quality: The customer mentioned the pizza was subpar, thin, gooey, and mushy in the middle, and overdone on the outer crust. We could consider adjusting our pizza recipe or cooking process to address these issues.

2. Enhance Wing Quality: The customer found the wings soggy, not crunchy, and with a strong freezer burn flavor. We could improve the preparation and storage of our wings to ensure they are fresh, crispy, and flavorful."
2,"Was in town for Wrestlemania 26 and was looking for somewhere to watch Michigan St. play in the NCAA tournament, boy did we choose the wrong place... Order took forever, sat down, they mixed the wife and mines burger temperatures up! Sooooo, we had to wait some more! I ended up filling up on fries and pickles! In there defense they knew they messed up and treated our party of 10 to free desserts, which were really, really good! Kids had fun, some kid kept winning stuffed animals out of the claw game and gave them to my boys!","was in town for wrestlemania 26 and was looking for somewhere to watch michigan st. play in the ncaa tournament, boy did we choose the wrong place... order took forever, sat down, they mixed the wife and mines burger temperatures up! sooooo, we had to wait some more! i ended up filling up on fries and pickles! in there defense they knew they messed up and treated our party of 10 to free desserts, which were really, really good! kids had fun, some kid kept winning stuffed animals out of the claw game and gave them to my boys!","joy, amusement, admiration","[INST] A customer left us a 2-star review: 'was in town for wrestlemania 26 and was looking for somewhere to watch michigan st. play in the ncaa tournament, boy did we choose the wrong place... order took forever, sat down, they mixed the wife and mines burger temperatures up! sooooo, we had to wait some more! i ended up filling up on fries and pickles! in there defense they knew they messed up and treated our party of 10 to free desserts, which were really, really good! kids had fun, some kid kept winning stuffed animals out of the claw game and gave them to my boys!' The customer feels joy, amusement, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'was in town for wrestlemania 26 and was looking for somewhere to watch michigan st. play in the ncaa tournament, boy did we choose the wrong place... order took forever, sat down, they mixed the wife and mines burger temperatures up! sooooo, we had to wait some more! i ended up filling up on fries and pickles! in there defense they knew they messed up and treated our party of 10 to free desserts, which were really, really good! kids had fun, some kid kept winning stuffed animals out of the claw game and gave them to my boys!' The customer feels joy, amusement, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Speed up order delivery: Reduce the time it takes to prepare and deliver orders to minimize wait time.

2. Ensure consistent food temperature: Implement proper food handling procedures to maintain the correct temperature for all dishes.

3. Improve communication: Keep customers informed about the status of their orders and any delays that may occur.

4. Offer a diverse menu: Cater to a wider range of preferences and dietary needs to attract a broader customer base."
2,"Everything was a little too overpriced (yeah, I know, it's Vegas, but still). The iceberg wedge was an insulting size, it was a half wedge of lettuce, (probably couldn't even feed a rabbit with it) add chicken on that thing and you're paying $19 for a half wedge with chicken strips. Not cool. The $19 burger was solid but it was cooked medium when I asked for it to be rare, and I was also given the wrong beer (Wasatch Pumpkin instead of the Dogfish Head Punkin). Service was pretty good though. Will not return.","everything was a little too overpriced yeah, i know, it's vegas, but still . the iceberg wedge was an insulting size, it was a half wedge of lettuce, probably couldn't even feed a rabbit with it add chicken on that thing and you're paying 19 for a half wedge with chicken strips. not cool. the 19 burger was solid but it was cooked medium when i asked for it to be rare, and i was also given the wrong beer wasatch pumpkin instead of the dogfish head punkin . service was pretty good though. will not return.","annoyance, disappointment, disapproval","[INST] A customer left us a 2-star review: 'everything was a little too overpriced yeah, i know, it's vegas, but still . the iceberg wedge was an insulting size, it was a half wedge of lettuce, probably couldn't even feed a rabbit with it add chicken on that thing and you're paying 19 for a half wedge with chicken strips. not cool. the 19 burger was solid but it was cooked medium when i asked for it to be rare, and i was also given the wrong beer wasatch pumpkin instead of the dogfish head punkin . service was pretty good though. will not return.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'everything was a little too overpriced yeah, i know, it's vegas, but still . the iceberg wedge was an insulting size, it was a half wedge of lettuce, probably couldn't even feed a rabbit with it add chicken on that thing and you're paying 19 for a half wedge with chicken strips. not cool. the 19 burger was solid but it was cooked medium when i asked for it to be rare, and i was also given the wrong beer wasatch pumpkin instead of the dogfish head punkin . service was pretty good though. will not return.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the pricing concerns: Review the pricing of our dishes, especially those that have been criticized, to ensure they are competitive and offer good value.

2. Improve portion sizes: Enhance the size of our iceberg wedge salad to meet customer expectations and provide a more satisfying meal.

3. Accurate orders: Ensure that kitchen staff pay close attention to orders, especially when it comes to cooking preferences, and double-check orders before they are served to avoid mistakes.

4. Correct beverage orders: Verify beverage orders to ensure they match the customer's request and provide the correct drink."
2,"Scale of 1-10 (single visit):\n6 Food\n7 Service\n3 Atmosphere\n7 Value\n\nNot my first time to Pita Jungle - just my first time to this one.  And I'm not a fan.  It feels.... wrong.  The tables, chairs, and booths would fit much more at Hanny's than a Pita Jungle.  Sometimes nicer isn't always better.  Such as when it makes the place feel really weird and like they're either a) trying too hard, or b) out of touch with their offerings and audience.  Also, the massive mirror on the east wall hardly angles down at all, meaning that people pretty much get a great reflected view of the ceiling.  For as long as this place was waiting to open, I just feel like it wasn't done well.\n\nThe food was middling:  My girlfriend's was overly garlicked and mine was blas\u00e9 - but neither was bad.  The vodka tonic she ordered came in a wine glass.  wtf?\n\nI like the Pita Jungle in Tempe that I can get to via Light Rail, but I unfortunately have to pass on this one that's walking distance from my home :(","scale of 1 10 single visit n6 food n7 service n3 atmosphere n7 value n nnot my first time to pita jungle just my first time to this one. and i'm not a fan. it feels.... wrong. the tables, chairs, and booths would fit much more at hanny's than a pita jungle. sometimes nicer isn't always better. such as when it makes the place feel really weird and like they're either a trying too hard, or b out of touch with their offerings and audience. also, the massive mirror on the east wall hardly angles down at all, meaning that people pretty much get a great reflected view of the ceiling. for as long as this place was waiting to open, i just feel like it wasn't done well. n nthe food was middling my girlfriend's was overly garlicked and mine was blas u00e9 but neither was bad. the vodka tonic she ordered came in a wine glass. wtf? n ni like the pita jungle in tempe that i can get to via light rail, but i unfortunately have to pass on this one that's walking distance from my home","disapproval, annoyance, neutral","[INST] A customer left us a 2-star review: 'scale of 1 10 single visit n6 food n7 service n3 atmosphere n7 value n nnot my first time to pita jungle just my first time to this one. and i'm not a fan. it feels.... wrong. the tables, chairs, and booths would fit much more at hanny's than a pita jungle. sometimes nicer isn't always better. such as when it makes the place feel really weird and like they're either a trying too hard, or b out of touch with their offerings and audience. also, the massive mirror on the east wall hardly angles down at all, meaning that people pretty much get a great reflected view of the ceiling. for as long as this place was waiting to open, i just feel like it wasn't done well. n nthe food was middling my girlfriend's was overly garlicked and mine was blas u00e9 but neither was bad. the vodka tonic she ordered came in a wine glass. wtf? n ni like the pita jungle in tempe that i can get to via light rail, but i unfortunately have to pass on this one that's walking distance from my home' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'scale of 1 10 single visit n6 food n7 service n3 atmosphere n7 value n nnot my first time to pita jungle just my first time to this one. and i'm not a fan. it feels.... wrong. the tables, chairs, and booths would fit much more at hanny's than a pita jungle. sometimes nicer isn't always better. such as when it makes the place feel really weird and like they're either a trying too hard, or b out of touch with their offerings and audience. also, the massive mirror on the east wall hardly angles down at all, meaning that people pretty much get a great reflected view of the ceiling. for as long as this place was waiting to open, i just feel like it wasn't done well. n nthe food was middling my girlfriend's was overly garlicked and mine was blas u00e9 but neither was bad. the vodka tonic she ordered came in a wine glass. wtf? n ni like the pita jungle in tempe that i can get to via light rail, but i unfortunately have to pass on this one that's walking distance from my home' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Pita Jungle, we can address the following concerns:

1. Atmosphere: The customer feels that the new location's decor is too upscale and doesn't fit the Pita Jungle brand. We can consider adjusting the decor to better align with the brand's image and make it feel more welcoming and consistent across locations.

2. Table and chair arrangement: The customer suggests that the furniture feels out of place and more suitable for a different restaurant. We can consider rearranging the seating to create a more comfortable and familiar environment for customers."
2,"I wanted to love this place so much. It's around the corner from my place and was super excited to hear of its opening. Went in today right at 5. It was hard to miss all of the employees in the restaurant,  and equally hard to miss how messy the salsa bar and drink station were. Surely one of the employees could wipe the counters?  The best thing I ordered was a side of beans. Beans. My turkey mole taco was ok. But the pastor taco had no flavor. Both tacos needed salt. I'm so sad that the food wasn't better. Not sure if I will try again.","i wanted to love this place so much. it's around the corner from my place and was super excited to hear of its opening. went in today right at 5. it was hard to miss all of the employees in the restaurant, and equally hard to miss how messy the salsa bar and drink station were. surely one of the employees could wipe the counters? the best thing i ordered was a side of beans. beans. my turkey mole taco was ok. but the pastor taco had no flavor. both tacos needed salt. i'm so sad that the food wasn't better. not sure if i will try again.","disappointment, sadness, love","[INST] A customer left us a 2-star review: 'i wanted to love this place so much. it's around the corner from my place and was super excited to hear of its opening. went in today right at 5. it was hard to miss all of the employees in the restaurant, and equally hard to miss how messy the salsa bar and drink station were. surely one of the employees could wipe the counters? the best thing i ordered was a side of beans. beans. my turkey mole taco was ok. but the pastor taco had no flavor. both tacos needed salt. i'm so sad that the food wasn't better. not sure if i will try again.' The customer feels disappointment, sadness, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i wanted to love this place so much. it's around the corner from my place and was super excited to hear of its opening. went in today right at 5. it was hard to miss all of the employees in the restaurant, and equally hard to miss how messy the salsa bar and drink station were. surely one of the employees could wipe the counters? the best thing i ordered was a side of beans. beans. my turkey mole taco was ok. but the pastor taco had no flavor. both tacos needed salt. i'm so sad that the food wasn't better. not sure if i will try again.' The customer feels disappointment, sadness, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Cleanliness: Ensure the salsa bar, drink station, and counters are cleaned regularly, especially before service begins.

2. Taste: Review the recipes for our tacos, particularly the Pastor taco, to ensure they are flavorful. Consider adding more salt or seasoning, or adjusting the cooking process to improve taste.

3. Employee Training: Train employees on the importance of cleanliness and maintaining a presentable appearance, as well as the importance of providing excellent customer service."
2,"Fairly mediocre.  Whenever I went by, unless the specific barber that I normally go to, you're liable to sit around for a few hours until someone is able to help you.  Another person said it best, \""I went to the \""Barbershop\"" for a haircut, not the whole damned movie\"".\n\nI discovered \""Esquire\"" downtown and it's certainly a busy professional's barbershop so that's my new spot.  \n\nI can get a professional haircut in a reasonable period of time.","fairly mediocre. whenever i went by, unless the specific barber that i normally go to, you're liable to sit around for a few hours until someone is able to help you. another person said it best, i went to the barbershop for a haircut, not the whole damned movie . n ni discovered esquire downtown and it's certainly a busy professional's barbershop so that's my new spot. n ni can get a professional haircut in a reasonable period of time.","neutral, approval, disappointment","[INST] A customer left us a 2-star review: 'fairly mediocre. whenever i went by, unless the specific barber that i normally go to, you're liable to sit around for a few hours until someone is able to help you. another person said it best, i went to the barbershop for a haircut, not the whole damned movie . n ni discovered esquire downtown and it's certainly a busy professional's barbershop so that's my new spot. n ni can get a professional haircut in a reasonable period of time.' The customer feels neutral, approval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'fairly mediocre. whenever i went by, unless the specific barber that i normally go to, you're liable to sit around for a few hours until someone is able to help you. another person said it best, i went to the barbershop for a haircut, not the whole damned movie . n ni discovered esquire downtown and it's certainly a busy professional's barbershop so that's my new spot. n ni can get a professional haircut in a reasonable period of time.' The customer feels neutral, approval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider implementing the following strategies:

1. Improve appointment scheduling: Implement a more efficient appointment system to reduce waiting times. This could include online booking, text or email reminders, and a system that notifies customers when their barber is ready.

2. Staffing and scheduling: Ensure that there is adequate staffing during peak hours to minimize wait times. Consider hiring additional barbers or adjusting schedules to accommodate high-demand periods.

3. Communication: Improve communication with customers about wait times, especially during busy periods. This could be done through signage, verbal announcements, or text messages."
2,"It definitely depends on what you are looking for.  This store was recommended to me by my daughter's soon to be violin teacher.  Unfortunately, the staff member that helped me didn't seem to have a clue about violin's.  I asked the staff member a number of questions regarding the violin and the proper way of fitting a child for renting one and he pretty much just shrugged his shoulders.  Thank goodness, we went to a previous shop whose staff seemed to have a vast knowledge of violin's and measured her for us.  Otherwise, we would really have been up the creek at this store.  I did end up renting it from them, but only because several other stores seemed to be out of 1/8 size violin's.  Upon leaving The Music Store, I noticed a very professional looking violin store right across the street, decided to check them out and was VERY pleased with them.  Thank goodness, my contract with The Music store is month-to-month, because I will be returning it in a month and will be renting from the store across the street.  I will also be informing my daughter's music teacher that she may not want to recommend The Music Store as a rental source.   So disappointing. :-(","it definitely depends on what you are looking for. this store was recommended to me by my daughter's soon to be violin teacher. unfortunately, the staff member that helped me didn't seem to have a clue about violin's. i asked the staff member a number of questions regarding the violin and the proper way of fitting a child for renting one and he pretty much just shrugged his shoulders. thank goodness, we went to a previous shop whose staff seemed to have a vast knowledge of violin's and measured her for us. otherwise, we would really have been up the creek at this store. i did end up renting it from them, but only because several other stores seemed to be out of 1 8 size violin's. upon leaving the music store, i noticed a very professional looking violin store right across the street, decided to check them out and was very pleased with them. thank goodness, my contract with the music store is month to month, because i will be returning it in a month and will be renting from the store across the street. i will also be informing my daughter's music teacher that she may not want to recommend the music store as a rental source. so disappointing.","neutral, gratitude, disappointment","[INST] A customer left us a 2-star review: 'it definitely depends on what you are looking for. this store was recommended to me by my daughter's soon to be violin teacher. unfortunately, the staff member that helped me didn't seem to have a clue about violin's. i asked the staff member a number of questions regarding the violin and the proper way of fitting a child for renting one and he pretty much just shrugged his shoulders. thank goodness, we went to a previous shop whose staff seemed to have a vast knowledge of violin's and measured her for us. otherwise, we would really have been up the creek at this store. i did end up renting it from them, but only because several other stores seemed to be out of 1 8 size violin's. upon leaving the music store, i noticed a very professional looking violin store right across the street, decided to check them out and was very pleased with them. thank goodness, my contract with the music store is month to month, because i will be returning it in a month and will be renting from the store across the street. i will also be informing my daughter's music teacher that she may not want to recommend the music store as a rental source. so disappointing.' The customer feels neutral, gratitude, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'it definitely depends on what you are looking for. this store was recommended to me by my daughter's soon to be violin teacher. unfortunately, the staff member that helped me didn't seem to have a clue about violin's. i asked the staff member a number of questions regarding the violin and the proper way of fitting a child for renting one and he pretty much just shrugged his shoulders. thank goodness, we went to a previous shop whose staff seemed to have a vast knowledge of violin's and measured her for us. otherwise, we would really have been up the creek at this store. i did end up renting it from them, but only because several other stores seemed to be out of 1 8 size violin's. upon leaving the music store, i noticed a very professional looking violin store right across the street, decided to check them out and was very pleased with them. thank goodness, my contract with the music store is month to month, because i will be returning it in a month and will be renting from the store across the street. i will also be informing my daughter's music teacher that she may not want to recommend the music store as a rental source. so disappointing.' The customer feels neutral, gratitude, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we should:

1. Provide staff with comprehensive training on violins and fitting children for rentals.
2. Ensure our staff are approachable, knowledgeable, and willing to answer customer questions.
3. Consider partnering with music teachers to build trust and credibility.
4. Offer a return policy that allows customers to switch to a different store if they are not satisfied with our services.
5. Regularly evaluate and improve our store's appearance and professionalism to attract customers.
6. Actively seek feedback from customers and teachers to continuously improve our services."
2,Had breakfast at the Suede. Ordered the buttermilk pancake and it came with sliced bananas and a small container of shelled nuts. It was OK but I didn't think it was worth the $12.00. They only provided 2 tiny containers of syrup but a large pat of butter. Coffee was $4.00. Yeah...a bit pricey.,had breakfast at the suede. ordered the buttermilk pancake and it came with sliced bananas and a small container of shelled nuts. it was ok but i didn't think it was worth the 12.00. they only provided 2 tiny containers of syrup but a large pat of butter. coffee was 4.00. yeah...a bit pricey.,"neutral, disapproval, disappointment","[INST] A customer left us a 2-star review: 'had breakfast at the suede. ordered the buttermilk pancake and it came with sliced bananas and a small container of shelled nuts. it was ok but i didn't think it was worth the 12.00. they only provided 2 tiny containers of syrup but a large pat of butter. coffee was 4.00. yeah...a bit pricey.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'had breakfast at the suede. ordered the buttermilk pancake and it came with sliced bananas and a small container of shelled nuts. it was ok but i didn't think it was worth the 12.00. they only provided 2 tiny containers of syrup but a large pat of butter. coffee was 4.00. yeah...a bit pricey.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Acknowledge the customer's feedback: Respond to the review, thank the customer for their feedback, and express your appreciation for their visit.

2. Address the pricing concern: Explain the value of the meal they ordered, emphasizing the quality of the ingredients and preparation. Offer a special discount or promotion for their next visit to make the price more appealing.

3. Improve portion sizes: Increase the quantity of syrup provided with the buttermilk pancake to better meet customer expectations."
2,"I'm on the phone with Linda right now, I called them just in case to let them know the situation after I got the news from the other plumber. and she says that she's doing everything she can make the situation right. I will keep this updated.","i'm on the phone with linda right now, i called them just in case to let them know the situation after i got the news from the other plumber. and she says that she's doing everything she can make the situation right. i will keep this updated.","neutral, approval, optimism","[INST] A customer left us a 2-star review: 'i'm on the phone with linda right now, i called them just in case to let them know the situation after i got the news from the other plumber. and she says that she's doing everything she can make the situation right. i will keep this updated.' The customer feels neutral, approval, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i'm on the phone with linda right now, i called them just in case to let them know the situation after i got the news from the other plumber. and she says that she's doing everything she can make the situation right. i will keep this updated.' The customer feels neutral, approval, optimism. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. **Prompt Response**: Ensure that customer inquiries are addressed promptly. This can help alleviate any immediate concerns and demonstrate a commitment to resolving issues quickly.

2. **Clear Communication**: Provide clear and concise information about the steps being taken to resolve the issue. This can help build trust and reduce anxiety for the customer.

3. **Empathy**: Show empathy towards the customer's situation. Acknowledging their frustration or inconvenience can help build a positive relationship and show that we care about their experience."
2,"I had the bean and cheese burrito. It was not flavorful and was rather salty - and I slat and pepper almost everything. The queso side for the chips was also salty, a little sweet, and overall underwhelming. The tortillas are fresh made and probably the best pare of the meal. \n\n service was quick and the dining are serviceable if not super comfortable. Family friendly and fairly busy so people seem to like this place. I wouldn't make it a regular spot. Chipotle is superior in my opinion.","i had the bean and cheese burrito. it was not flavorful and was rather salty and i slat and pepper almost everything. the queso side for the chips was also salty, a little sweet, and overall underwhelming. the tortillas are fresh made and probably the best pare of the meal. n n service was quick and the dining are serviceable if not super comfortable. family friendly and fairly busy so people seem to like this place. i wouldn't make it a regular spot. chipotle is superior in my opinion.","disapproval, neutral, admiration","[INST] A customer left us a 2-star review: 'i had the bean and cheese burrito. it was not flavorful and was rather salty and i slat and pepper almost everything. the queso side for the chips was also salty, a little sweet, and overall underwhelming. the tortillas are fresh made and probably the best pare of the meal. n n service was quick and the dining are serviceable if not super comfortable. family friendly and fairly busy so people seem to like this place. i wouldn't make it a regular spot. chipotle is superior in my opinion.' The customer feels disapproval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i had the bean and cheese burrito. it was not flavorful and was rather salty and i slat and pepper almost everything. the queso side for the chips was also salty, a little sweet, and overall underwhelming. the tortillas are fresh made and probably the best pare of the meal. n n service was quick and the dining are serviceable if not super comfortable. family friendly and fairly busy so people seem to like this place. i wouldn't make it a regular spot. chipotle is superior in my opinion.' The customer feels disapproval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance the flavor of our bean and cheese burrito by adjusting the seasoning and reducing the salt content.
2. Review the recipe for our queso side to ensure it is not overly salty or sweet.
3. Consider offering a variety of sauces or toppings to cater to customers who prefer to customize their dishes.
4. Train our staff to ask customers about their preferred level of seasoning when ordering.
5. Investigate the possibility of improving the dining area to make it more comfortable for customers."
2,"Well as usual the rolled tacos lacked the quality of my first visit.  They were mushy in the middle and some parts of the tacos appeared maybe to not even been dipped into the fryer. The guacamole quality also not impressive this time and the cheese on the rolled tacos was not melted at all. Very concerned about prices for this item too as in most places you can get 5 of these for under 5 bucks always,  but they are 6.50 here with tax. Not worth it based on quality and not even a healthy dose of alcohol helped either.","well as usual the rolled tacos lacked the quality of my first visit. they were mushy in the middle and some parts of the tacos appeared maybe to not even been dipped into the fryer. the guacamole quality also not impressive this time and the cheese on the rolled tacos was not melted at all. very concerned about prices for this item too as in most places you can get 5 of these for under 5 bucks always, but they are 6.50 here with tax. not worth it based on quality and not even a healthy dose of alcohol helped either.","neutral, disapproval, disappointment","[INST] A customer left us a 2-star review: 'well as usual the rolled tacos lacked the quality of my first visit. they were mushy in the middle and some parts of the tacos appeared maybe to not even been dipped into the fryer. the guacamole quality also not impressive this time and the cheese on the rolled tacos was not melted at all. very concerned about prices for this item too as in most places you can get 5 of these for under 5 bucks always, but they are 6.50 here with tax. not worth it based on quality and not even a healthy dose of alcohol helped either.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'well as usual the rolled tacos lacked the quality of my first visit. they were mushy in the middle and some parts of the tacos appeared maybe to not even been dipped into the fryer. the guacamole quality also not impressive this time and the cheese on the rolled tacos was not melted at all. very concerned about prices for this item too as in most places you can get 5 of these for under 5 bucks always, but they are 6.50 here with tax. not worth it based on quality and not even a healthy dose of alcohol helped either.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following concerns:

1. Quality of rolled tacos: Ensure consistency in the quality of our rolled tacos by improving the frying process to prevent them from becoming mushy. This could involve adjusting the temperature or frying time.

2. Fryer dipping: Ensure that all parts of the tacos are properly dipped into the fryer to prevent some parts from appearing uncooked.

3. Guacamole quality: Improve the quality of our guacamole by using fresher avocados and possibly adjusting the recipe to better suit customer preferences."
2,"Good cooking techniques, creative presentation, but boring sauces that lack variety with fancy names, smokey flavour in the shrimp cakes will remind you of ball park hot dogs.  Exception was the shrimp tamale - quite tasty.  PS Bobby nothing personal but dancing on the cutting board didn't add any flavours to the food.","good cooking techniques, creative presentation, but boring sauces that lack variety with fancy names, smokey flavour in the shrimp cakes will remind you of ball park hot dogs. exception was the shrimp tamale quite tasty. ps bobby nothing personal but dancing on the cutting board didn't add any flavours to the food.","admiration, neutral, approval","[INST] A customer left us a 2-star review: 'good cooking techniques, creative presentation, but boring sauces that lack variety with fancy names, smokey flavour in the shrimp cakes will remind you of ball park hot dogs. exception was the shrimp tamale quite tasty. ps bobby nothing personal but dancing on the cutting board didn't add any flavours to the food.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'good cooking techniques, creative presentation, but boring sauces that lack variety with fancy names, smokey flavour in the shrimp cakes will remind you of ball park hot dogs. exception was the shrimp tamale quite tasty. ps bobby nothing personal but dancing on the cutting board didn't add any flavours to the food.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Sauce Variety: Introduce a wider range of sauces with unique flavors that complement our dishes. Consider offering customizable sauce options to cater to individual preferences.

2. Smoky Flavor: Adjust the smoky flavor in our shrimp cakes to reduce the resemblance to ballpark hot dogs. This may involve modifying the seasoning or cooking method.

3. Fancy Names: Ensure that the names of our sauces accurately reflect their flavors and origins to avoid confusion or disappointment."
2,"Went to 5RCha with my wife and two friends to this location in Mesa AZ.  It is not quite what we were expecting.  Perhaps because both my wife and I were expecting more Asian style food, and this was to Westernized.  My wife and I are of Asian background.  My wife's comment after we returned home the next day was \""I can cook better!\"".  \n\nOur two friends from Kentucky were pleased with the food.  \n\nI ordered the Jungle Curry (I was not to pleased with it)\nMy wife order Tom Yum (her comments were that she cooks better Tom Yum)\n\nOur friends order the Tom Kha and some other kind of curry, and they appreciated it.  About the only thing that my wife said was okay was the fresh spring rolls made with rice paper (not the fried rolls).  \n\nI guess after traveling through Southeast Asia, my wife and I have gotten very picky about what we call \""good\"" Southeast Asian food.  My wife is originally from Southeast Asia, and I have travelled extensively through Thailand, Laos, Cambodia, and Vietnam.\n\nWe wish the owners well, but they really need to be more authentic in their food preparations, and be ready to try some different things.  \n\nI was looking for something like a Yum Woon Sen, and I did not see it on the menu.","went to 5rcha with my wife and two friends to this location in mesa az. it is not quite what we were expecting. perhaps because both my wife and i were expecting more asian style food, and this was to westernized. my wife and i are of asian background. my wife's comment after we returned home the next day was i can cook better! . n nour two friends from kentucky were pleased with the food. n ni ordered the jungle curry i was not to pleased with it nmy wife order tom yum her comments were that she cooks better tom yum n nour friends order the tom kha and some other kind of curry, and they appreciated it. about the only thing that my wife said was okay was the fresh spring rolls made with rice paper not the fried rolls . n ni guess after traveling through southeast asia, my wife and i have gotten very picky about what we call good southeast asian food. my wife is originally from southeast asia, and i have travelled extensively through thailand, laos, cambodia, and vietnam. n nwe wish the owners well, but they really need to be more authentic in their food preparations, and be ready to try some different things. n ni was looking for something like a yum woon sen, and i did not see it on the menu.","neutral, disappointment, disapproval","[INST] A customer left us a 2-star review: 'went to 5rcha with my wife and two friends to this location in mesa az. it is not quite what we were expecting. perhaps because both my wife and i were expecting more asian style food, and this was to westernized. my wife and i are of asian background. my wife's comment after we returned home the next day was i can cook better! . n nour two friends from kentucky were pleased with the food. n ni ordered the jungle curry i was not to pleased with it nmy wife order tom yum her comments were that she cooks better tom yum n nour friends order the tom kha and some other kind of curry, and they appreciated it. about the only thing that my wife said was okay was the fresh spring rolls made with rice paper not the fried rolls . n ni guess after traveling through southeast asia, my wife and i have gotten very picky about what we call good southeast asian food. my wife is originally from southeast asia, and i have travelled extensively through thailand, laos, cambodia, and vietnam. n nwe wish the owners well, but they really need to be more authentic in their food preparations, and be ready to try some different things. n ni was looking for something like a yum woon sen, and i did not see it on the menu.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'went to 5rcha with my wife and two friends to this location in mesa az. it is not quite what we were expecting. perhaps because both my wife and i were expecting more asian style food, and this was to westernized. my wife and i are of asian background. my wife's comment after we returned home the next day was i can cook better! . n nour two friends from kentucky were pleased with the food. n ni ordered the jungle curry i was not to pleased with it nmy wife order tom yum her comments were that she cooks better tom yum n nour friends order the tom kha and some other kind of curry, and they appreciated it. about the only thing that my wife said was okay was the fresh spring rolls made with rice paper not the fried rolls . n ni guess after traveling through southeast asia, my wife and i have gotten very picky about what we call good southeast asian food. my wife is originally from southeast asia, and i have travelled extensively through thailand, laos, cambodia, and vietnam. n nwe wish the owners well, but they really need to be more authentic in their food preparations, and be ready to try some different things. n ni was looking for something like a yum woon sen, and i did not see it on the menu.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, it would be beneficial to:

1. Enhance the authenticity of the Asian dishes on the menu, particularly the Thai dishes, to better meet the expectations of customers with an Asian background.
2. Offer a more diverse selection of dishes, including popular dishes like yum woon sen, to cater to a wider range of tastes and preferences.
3. Consider offering cooking classes or demonstrations to showcase the authentic preparation methods and ingredients used in the dishes.
4. Solicit feedback from customers, especially those with a background in the cuisine being served, to gain insights into areas for improvement and ways to better meet their expectations."
2,"If I had to sum up Gardunos in a word it would be bland. Bland rice, bland guacamole, bland fish tacos, even bland Shrimp Diablo. How can Shrimp Diablo be bland? Not a hint of spice, that's how. Shrimp Diblando. Gardunos is designed for people from the mid-west and east coast who aren't used to eating Mexican food, let alone spicy Mexican food: basically, a sexed-up Taco Bell with a tiny tequila selection.","if i had to sum up gardunos in a word it would be bland. bland rice, bland guacamole, bland fish tacos, even bland shrimp diablo. how can shrimp diablo be bland? not a hint of spice, that's how. shrimp diblando. gardunos is designed for people from the mid west and east coast who aren't used to eating mexican food, let alone spicy mexican food basically, a sexed up taco bell with a tiny tequila selection.","neutral, confusion, curiosity","[INST] A customer left us a 2-star review: 'if i had to sum up gardunos in a word it would be bland. bland rice, bland guacamole, bland fish tacos, even bland shrimp diablo. how can shrimp diablo be bland? not a hint of spice, that's how. shrimp diblando. gardunos is designed for people from the mid west and east coast who aren't used to eating mexican food, let alone spicy mexican food basically, a sexed up taco bell with a tiny tequila selection.' The customer feels neutral, confusion, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'if i had to sum up gardunos in a word it would be bland. bland rice, bland guacamole, bland fish tacos, even bland shrimp diablo. how can shrimp diablo be bland? not a hint of spice, that's how. shrimp diblando. gardunos is designed for people from the mid west and east coast who aren't used to eating mexican food, let alone spicy mexican food basically, a sexed up taco bell with a tiny tequila selection.' The customer feels neutral, confusion, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Gardunos, we could consider the following steps:

1. Address the customer's concerns about the lack of spice in our dishes, particularly the Shrimp Diablo. We could adjust the recipe to increase the spiciness or offer custom spice levels for customers who prefer a spicier meal.

2. Improve the quality and flavor of our rice, guacamole, and fish tacos. This could involve sourcing higher-quality ingredients, refining our recipes, or hiring a chef with expertise in Mexican cuisine.

3. Offer a more diverse tequila selection to cater to customers who appreciate a wider range of options."
2,"In life you get what you pay for and Bally's is a true example of this...\n\nWe did get the room for $39 a night, excluding tax, but no resort fees. The first night we checked in because we didn't make it by 4 PM, they gave us a room with two queens instead of a king as we requested. Instead of honoring it, they kept trying to upcharge us to move to the north tower for $30 a night, but why would we pay an extra $30 when we only paid $39 in the first place?!\n\nThe front desk was extremely slow for check in and check out. They weren't very friendly and not accommodating at all. I guess part of the cheap rates is the service too. The rooms are outdated and it shows. The first one we checked into smelled like smoke on a non-smoking floor. Fortunately, the second night we did get a king room (no apologies from the front desk) which did smell better. \n\nIt's the little things like the ventilation system and amenities that suck. Sure, the location may be good, but realize that even if something looks close in proximity, it's still far to walk! \n\nI realize I might b a bit of a hotel snob, but Bally's didn't cut it for me. I would never stay here again and you shouldn't either!","in life you get what you pay for and bally's is a true example of this... n nwe did get the room for 39 a night, excluding tax, but no resort fees. the first night we checked in because we didn't make it by 4 pm, they gave us a room with two queens instead of a king as we requested. instead of honoring it, they kept trying to upcharge us to move to the north tower for 30 a night, but why would we pay an extra 30 when we only paid 39 in the first place?! n nthe front desk was extremely slow for check in and check out. they weren't very friendly and not accommodating at all. i guess part of the cheap rates is the service too. the rooms are outdated and it shows. the first one we checked into smelled like smoke on a non smoking floor. fortunately, the second night we did get a king room no apologies from the front desk which did smell better. n nit's the little things like the ventilation system and amenities that suck. sure, the location may be good, but realize that even if something looks close in proximity, it's still far to walk! n ni realize i might b a bit of a hotel snob, but bally's didn't cut it for me. i would never stay here again and you shouldn't either!","neutral, annoyance, disappointment","[INST] A customer left us a 2-star review: 'in life you get what you pay for and bally's is a true example of this... n nwe did get the room for 39 a night, excluding tax, but no resort fees. the first night we checked in because we didn't make it by 4 pm, they gave us a room with two queens instead of a king as we requested. instead of honoring it, they kept trying to upcharge us to move to the north tower for 30 a night, but why would we pay an extra 30 when we only paid 39 in the first place?! n nthe front desk was extremely slow for check in and check out. they weren't very friendly and not accommodating at all. i guess part of the cheap rates is the service too. the rooms are outdated and it shows. the first one we checked into smelled like smoke on a non smoking floor. fortunately, the second night we did get a king room no apologies from the front desk which did smell better. n nit's the little things like the ventilation system and amenities that suck. sure, the location may be good, but realize that even if something looks close in proximity, it's still far to walk! n ni realize i might b a bit of a hotel snob, but bally's didn't cut it for me. i would never stay here again and you shouldn't either!' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'in life you get what you pay for and bally's is a true example of this... n nwe did get the room for 39 a night, excluding tax, but no resort fees. the first night we checked in because we didn't make it by 4 pm, they gave us a room with two queens instead of a king as we requested. instead of honoring it, they kept trying to upcharge us to move to the north tower for 30 a night, but why would we pay an extra 30 when we only paid 39 in the first place?! n nthe front desk was extremely slow for check in and check out. they weren't very friendly and not accommodating at all. i guess part of the cheap rates is the service too. the rooms are outdated and it shows. the first one we checked into smelled like smoke on a non smoking floor. fortunately, the second night we did get a king room no apologies from the front desk which did smell better. n nit's the little things like the ventilation system and amenities that suck. sure, the location may be good, but realize that even if something looks close in proximity, it's still far to walk! n ni realize i might b a bit of a hotel snob, but bally's didn't cut it for me. i would never stay here again and you shouldn't either!' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Bally's, we can focus on the following areas:

1. Room Assignment: Ensure that room requests are honored promptly and accurately. If a requested room type is not available, offer alternative solutions that are comparable in value and quality.

2. Pricing and Upcharges: Be transparent about any additional fees, such as resort fees, and avoid upcharging guests for services that should be included in their initial booking.

3. Front Desk Service: Improve the speed and friendliness of the front desk service. Train staff to be more accommodating and helpful, especially when dealing with guest complaints or requests."
2,"Wait times!  Yuck - \n\nGreat product, but when it comes down to it, this location has higher prices (by like 10-20%, longer waits (like 40 minutes) and not as good service as other locations.  The place is really new and big - but I will stick to the Mesa location or the Power rd location.","wait times! yuck n ngreat product, but when it comes down to it, this location has higher prices by like 10 20 , longer waits like 40 minutes and not as good service as other locations. the place is really new and big but i will stick to the mesa location or the power rd location.","disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'wait times! yuck n ngreat product, but when it comes down to it, this location has higher prices by like 10 20 , longer waits like 40 minutes and not as good service as other locations. the place is really new and big but i will stick to the mesa location or the power rd location.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'wait times! yuck n ngreat product, but when it comes down to it, this location has higher prices by like 10 20 , longer waits like 40 minutes and not as good service as other locations. the place is really new and big but i will stick to the mesa location or the power rd location.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Reduce wait times: Analyze the causes of long wait times and implement solutions to streamline the process, such as improving staffing levels, optimizing service flow, or implementing a queue management system.

2. Competitive pricing: Review our pricing strategy to ensure it is competitive with other locations and industry standards. Offer promotions or discounts to make our prices more attractive to customers.

3. Enhance service quality: Provide additional training to staff to improve their service skills, such as communication, empathy, and problem-solving abilities."
2,"I took my dog here after she got bit and my normal  vet was closed. We waited in the waiting room with her skin hanging as some other pets made it back to an exam room. We finally made it back and after the vet visited he determined it was necessary to keep her overnight for surgery. I had to call the next day to she how she was, I was hoping they would call me but I was worried. Turns out the surgery went well and we picked her up. The next day she was sick from her meds. They told me they would switch meds but when I arrived they made me purchase new ones. So after waiting 10 days I went to have the stitches taken out. I checked in and waited a bit. After an hour and a half I finally left. There were other animals that came In after us there were taken back first. I was talking to the owners and they were not there for an emergency. Some people waited over a 40 mins just to drop the dog off for boarding. I feel I had to wait because this isn't my normal vet. I understand why they would do that to me but it's not fair for any animal who has an emergency. You would think being an animal hospital they would have a better system in place to see pets but there is just chaos from the moment you arrive. With plenty of  other places in town there is no need to come back here.","i took my dog here after she got bit and my normal vet was closed. we waited in the waiting room with her skin hanging as some other pets made it back to an exam room. we finally made it back and after the vet visited he determined it was necessary to keep her overnight for surgery. i had to call the next day to she how she was, i was hoping they would call me but i was worried. turns out the surgery went well and we picked her up. the next day she was sick from her meds. they told me they would switch meds but when i arrived they made me purchase new ones. so after waiting 10 days i went to have the stitches taken out. i checked in and waited a bit. after an hour and a half i finally left. there were other animals that came in after us there were taken back first. i was talking to the owners and they were not there for an emergency. some people waited over a 40 mins just to drop the dog off for boarding. i feel i had to wait because this isn't my normal vet. i understand why they would do that to me but it's not fair for any animal who has an emergency. you would think being an animal hospital they would have a better system in place to see pets but there is just chaos from the moment you arrive. with plenty of other places in town there is no need to come back here.","nervousness, caring, neutral","[INST] A customer left us a 2-star review: 'i took my dog here after she got bit and my normal vet was closed. we waited in the waiting room with her skin hanging as some other pets made it back to an exam room. we finally made it back and after the vet visited he determined it was necessary to keep her overnight for surgery. i had to call the next day to she how she was, i was hoping they would call me but i was worried. turns out the surgery went well and we picked her up. the next day she was sick from her meds. they told me they would switch meds but when i arrived they made me purchase new ones. so after waiting 10 days i went to have the stitches taken out. i checked in and waited a bit. after an hour and a half i finally left. there were other animals that came in after us there were taken back first. i was talking to the owners and they were not there for an emergency. some people waited over a 40 mins just to drop the dog off for boarding. i feel i had to wait because this isn't my normal vet. i understand why they would do that to me but it's not fair for any animal who has an emergency. you would think being an animal hospital they would have a better system in place to see pets but there is just chaos from the moment you arrive. with plenty of other places in town there is no need to come back here.' The customer feels nervousness, caring, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i took my dog here after she got bit and my normal vet was closed. we waited in the waiting room with her skin hanging as some other pets made it back to an exam room. we finally made it back and after the vet visited he determined it was necessary to keep her overnight for surgery. i had to call the next day to she how she was, i was hoping they would call me but i was worried. turns out the surgery went well and we picked her up. the next day she was sick from her meds. they told me they would switch meds but when i arrived they made me purchase new ones. so after waiting 10 days i went to have the stitches taken out. i checked in and waited a bit. after an hour and a half i finally left. there were other animals that came in after us there were taken back first. i was talking to the owners and they were not there for an emergency. some people waited over a 40 mins just to drop the dog off for boarding. i feel i had to wait because this isn't my normal vet. i understand why they would do that to me but it's not fair for any animal who has an emergency. you would think being an animal hospital they would have a better system in place to see pets but there is just chaos from the moment you arrive. with plenty of other places in town there is no need to come back here.' The customer feels nervousness, caring, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Priority for Emergency Cases: Ensure that pets with emergencies are prioritized and attended to promptly. This will help alleviate the customer's concerns about waiting times and the perceived lack of urgency.

2. Communication: Improve communication with clients, especially during critical periods such as surgery or hospitalization. Regular updates on the pet's condition can help alleviate anxiety and build trust.

3. Medication Management: Be more sensitive to clients who are already stressed about their pet's health."
2,"We have been here several times, since it is close to our church.  The service is consistently slow and slack.  Refills are slow and it seems to be an inconvenience for servers.  Food is sometimes ok, sometimes just cold.  You have other options, so take them.  If all you want is a beer to watch the game, then it might be ok.","we have been here several times, since it is close to our church. the service is consistently slow and slack. refills are slow and it seems to be an inconvenience for servers. food is sometimes ok, sometimes just cold. you have other options, so take them. if all you want is a beer to watch the game, then it might be ok.","neutral, annoyance, approval","[INST] A customer left us a 2-star review: 'we have been here several times, since it is close to our church. the service is consistently slow and slack. refills are slow and it seems to be an inconvenience for servers. food is sometimes ok, sometimes just cold. you have other options, so take them. if all you want is a beer to watch the game, then it might be ok.' The customer feels neutral, annoyance, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'we have been here several times, since it is close to our church. the service is consistently slow and slack. refills are slow and it seems to be an inconvenience for servers. food is sometimes ok, sometimes just cold. you have other options, so take them. if all you want is a beer to watch the game, then it might be ok.' The customer feels neutral, annoyance, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Speed up service: Train staff to work efficiently and prioritize customer needs.
2. Refill drinks promptly: Ensure servers are aware of the importance of timely refills.
3. Consistency in food quality: Implement quality control measures to ensure food is consistently hot and fresh.
4. Address slow service during sports events: Allocate more staff during peak hours to handle increased demand.
5. Offer a welcoming atmosphere: Make customers feel valued and appreciated, especially regulars like this customer."
2,"Just got back today.. 45 minute check in then we had to wait 2 hrs for our rm to be ready.. yes and the front desk put a rush on it. After 2 hrs waiting i got my rm and a compd buffet. We stayed in a spa suite. The view was nice but the room. So not worth being called a suite. Stains everywhere, the floor was wet, carpets dirty. Please don't pay full price for this. I got it for $55 and was worth just that. \n2 stars because of the location, the ease of self parking, and something I really look for is ease of the hotel. Very easy access from Ur room to the casino and a quick walk, and Ur on the strip. I would stay again but not in a suite. O and the buffet was gd because it was free. So not worth the $18 for breakfast.\nGreat weekend bad customer service","just got back today.. 45 minute check in then we had to wait 2 hrs for our rm to be ready.. yes and the front desk put a rush on it. after 2 hrs waiting i got my rm and a compd buffet. we stayed in a spa suite. the view was nice but the room. so not worth being called a suite. stains everywhere, the floor was wet, carpets dirty. please don't pay full price for this. i got it for 55 and was worth just that. n2 stars because of the location, the ease of self parking, and something i really look for is ease of the hotel. very easy access from ur room to the casino and a quick walk, and ur on the strip. i would stay again but not in a suite. o and the buffet was gd because it was free. so not worth the 18 for breakfast. ngreat weekend bad customer service","neutral, disapproval, annoyance","[INST] A customer left us a 2-star review: 'just got back today.. 45 minute check in then we had to wait 2 hrs for our rm to be ready.. yes and the front desk put a rush on it. after 2 hrs waiting i got my rm and a compd buffet. we stayed in a spa suite. the view was nice but the room. so not worth being called a suite. stains everywhere, the floor was wet, carpets dirty. please don't pay full price for this. i got it for 55 and was worth just that. n2 stars because of the location, the ease of self parking, and something i really look for is ease of the hotel. very easy access from ur room to the casino and a quick walk, and ur on the strip. i would stay again but not in a suite. o and the buffet was gd because it was free. so not worth the 18 for breakfast. ngreat weekend bad customer service' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'just got back today.. 45 minute check in then we had to wait 2 hrs for our rm to be ready.. yes and the front desk put a rush on it. after 2 hrs waiting i got my rm and a compd buffet. we stayed in a spa suite. the view was nice but the room. so not worth being called a suite. stains everywhere, the floor was wet, carpets dirty. please don't pay full price for this. i got it for 55 and was worth just that. n2 stars because of the location, the ease of self parking, and something i really look for is ease of the hotel. very easy access from ur room to the casino and a quick walk, and ur on the strip. i would stay again but not in a suite. o and the buffet was gd because it was free. so not worth the 18 for breakfast. ngreat weekend bad customer service' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve check-in and room readiness: Reduce the wait time for check-in and ensure rooms are ready upon arrival. Consider implementing a system to notify guests when their room is ready, such as text messages or emails.

2. Cleanliness and maintenance: Enhance the cleanliness of the rooms, focusing on high-touch areas like floors, carpets, and furniture. Regular maintenance checks should be performed to address any issues promptly.

3. Communication and follow-through: Ensure that the front desk staff follows through on promises, such as putting a rush on room preparation."
2,"When we arrived at McCarren and went to get the rental car, I initially thought \""hey, I made the right choice.  Look at these 5-6 people ahead of me in line while either one person or no one was at the other rental car sections all around\"".  Not the case.  Why?  Later in the weekend I needed a car again, and went with Budget that time.  Budget's price was just as good as Dollar's, and Budget had nicer cars available.  Meanwhile, in this first experience, Dollar only had two people behind the counter.  I don't think I've ever waited in a 5-6 person line for soooooooooooooooo long.  It became painfully frustrating to the point that I considered trying to cancel the reservation on my smartphone and schedule a whole new one at one of the other car rental agencies there.  Not cool Dollar!","when we arrived at mccarren and went to get the rental car, i initially thought hey, i made the right choice. look at these 5 6 people ahead of me in line while either one person or no one was at the other rental car sections all around . not the case. why? later in the weekend i needed a car again, and went with budget that time. budget's price was just as good as dollar's, and budget had nicer cars available. meanwhile, in this first experience, dollar only had two people behind the counter. i don't think i've ever waited in a 5 6 person line for soooooooooooooooo long. it became painfully frustrating to the point that i considered trying to cancel the reservation on my smartphone and schedule a whole new one at one of the other car rental agencies there. not cool dollar!","neutral, confusion, realization","[INST] A customer left us a 2-star review: 'when we arrived at mccarren and went to get the rental car, i initially thought hey, i made the right choice. look at these 5 6 people ahead of me in line while either one person or no one was at the other rental car sections all around . not the case. why? later in the weekend i needed a car again, and went with budget that time. budget's price was just as good as dollar's, and budget had nicer cars available. meanwhile, in this first experience, dollar only had two people behind the counter. i don't think i've ever waited in a 5 6 person line for soooooooooooooooo long. it became painfully frustrating to the point that i considered trying to cancel the reservation on my smartphone and schedule a whole new one at one of the other car rental agencies there. not cool dollar!' The customer feels neutral, confusion, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'when we arrived at mccarren and went to get the rental car, i initially thought hey, i made the right choice. look at these 5 6 people ahead of me in line while either one person or no one was at the other rental car sections all around . not the case. why? later in the weekend i needed a car again, and went with budget that time. budget's price was just as good as dollar's, and budget had nicer cars available. meanwhile, in this first experience, dollar only had two people behind the counter. i don't think i've ever waited in a 5 6 person line for soooooooooooooooo long. it became painfully frustrating to the point that i considered trying to cancel the reservation on my smartphone and schedule a whole new one at one of the other car rental agencies there. not cool dollar!' The customer feels neutral, confusion, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Line Management: Address the issue of long wait times by improving line management, ensuring a fair distribution of customers to available counters. This could involve better staff scheduling, or possibly expanding the number of counters during peak hours.

2. Communication: Improve communication with customers about wait times, either through signage, digital displays, or staff announcements. This will help manage customer expectations and reduce frustration.

3. Staffing: Ensure that there are enough staff members available during peak hours to handle the number of customers. This could involve hiring more staff or adjusting staff schedules to better match customer traffic patterns."
2,I've been to the Breakfast Club several times now and it just gets worse and worse. The only thing this place has going for it is the cheap breakfast cocktails and you're gonna need one if you want to stomach the food. \nFirstly it is expensive. Secondly it is greasy when it feels like they claim to be a health type restaurant. Thirdly they have messed up my order almost every single time. Often things are missing that I asked for or cheese on an omelet isn't melted - that's just plain unappetizing! There are plenty of other breakfast places in the surrounding area that are more worth your while. Skip this place and go elsewhere!,i've been to the breakfast club several times now and it just gets worse and worse. the only thing this place has going for it is the cheap breakfast cocktails and you're gonna need one if you want to stomach the food. nfirstly it is expensive. secondly it is greasy when it feels like they claim to be a health type restaurant. thirdly they have messed up my order almost every single time. often things are missing that i asked for or cheese on an omelet isn't melted that's just plain unappetizing! there are plenty of other breakfast places in the surrounding area that are more worth your while. skip this place and go elsewhere!,"annoyance, disgust, disappointment","[INST] A customer left us a 2-star review: 'i've been to the breakfast club several times now and it just gets worse and worse. the only thing this place has going for it is the cheap breakfast cocktails and you're gonna need one if you want to stomach the food. nfirstly it is expensive. secondly it is greasy when it feels like they claim to be a health type restaurant. thirdly they have messed up my order almost every single time. often things are missing that i asked for or cheese on an omelet isn't melted that's just plain unappetizing! there are plenty of other breakfast places in the surrounding area that are more worth your while. skip this place and go elsewhere!' The customer feels annoyance, disgust, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i've been to the breakfast club several times now and it just gets worse and worse. the only thing this place has going for it is the cheap breakfast cocktails and you're gonna need one if you want to stomach the food. nfirstly it is expensive. secondly it is greasy when it feels like they claim to be a health type restaurant. thirdly they have messed up my order almost every single time. often things are missing that i asked for or cheese on an omelet isn't melted that's just plain unappetizing! there are plenty of other breakfast places in the surrounding area that are more worth your while. skip this place and go elsewhere!' The customer feels annoyance, disgust, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at The Breakfast Club, we can focus on the following areas:

1. **Pricing**: Review the menu and consider adjusting prices to be more competitive with other breakfast establishments in the area.

2. **Quality of Food**: Ensure that the food served is of high quality, with a focus on reducing greasiness and improving the presentation of dishes, especially those that claim to be healthier options.

3. **Order Accuracy**: Implement a more robust system for taking and fulfilling orders to minimize errors and ensure that all requested items are included in the customer's meal."
2,"What can I say about this place that does not remind of a rave? Maybe because it was Halloween weekend? Costumes, glow sticks, and just a burst of loud music. The entry was quick. Walked up the steps and then you walk down to the dance floor. It was very crowded. I was bumping into everyone and everything. I accidentally stepped on some guys shoe twice because i was shoved! I was sober the whole time! If i was taller, this would probably be a great dance spot, if you can find room to dance, that is.","what can i say about this place that does not remind of a rave? maybe because it was halloween weekend? costumes, glow sticks, and just a burst of loud music. the entry was quick. walked up the steps and then you walk down to the dance floor. it was very crowded. i was bumping into everyone and everything. i accidentally stepped on some guys shoe twice because i was shoved! i was sober the whole time! if i was taller, this would probably be a great dance spot, if you can find room to dance, that is.","approval, curiosity, neutral","[INST] A customer left us a 2-star review: 'what can i say about this place that does not remind of a rave? maybe because it was halloween weekend? costumes, glow sticks, and just a burst of loud music. the entry was quick. walked up the steps and then you walk down to the dance floor. it was very crowded. i was bumping into everyone and everything. i accidentally stepped on some guys shoe twice because i was shoved! i was sober the whole time! if i was taller, this would probably be a great dance spot, if you can find room to dance, that is.' The customer feels approval, curiosity, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'what can i say about this place that does not remind of a rave? maybe because it was halloween weekend? costumes, glow sticks, and just a burst of loud music. the entry was quick. walked up the steps and then you walk down to the dance floor. it was very crowded. i was bumping into everyone and everything. i accidentally stepped on some guys shoe twice because i was shoved! i was sober the whole time! if i was taller, this would probably be a great dance spot, if you can find room to dance, that is.' The customer feels approval, curiosity, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider implementing the following changes:

1. Reduce the volume of music during peak hours to create a more comfortable atmosphere.
2. Increase the space between tables and dance floor to minimize crowding and bumping into others.
3. Offer a designated area for those who prefer a quieter environment, such as a lounge or VIP section.
4. Provide clear signage and staff guidance to help customers navigate the venue more easily.
5. Offer a coat check or storage area for personal belongings to help reduce clutter on the dance floor.
6. Consider offering a more diverse music selection to cater to a wider range of tastes."
2,"A few friends and I went to AZ during spring training and I knew one of the places we had to go was Big Bang.  I emailed a few weeks before to get on the VIP list and we were all set.  I used to visit Tempe often when my sister went to ASU and we went here a few times and always had a great time.\n\nWe went out to dinner at a place across the street and had a few drinks.  After dinner we headed over to BIg Bang and retrieved our wristbands. My boyfriend and a friend walked across the street to buy some cigarettes so the rest of us headed in and got our first round of drinks and a table.  When my boyfriend and friend came back the bouncer at the door would not let him enter because he said he was too drunk. WHAT?!?!?  \n\nI asked to speak with the manager and she seemed to want to help. She spoke with the bouncer first before even speaking with my boyfriend and I to assess the situation.  When I approached her she stated that she was taking the bouncers side and would not let my boyfriend in. Again, without even talking to us or anything. It was crazy!  I kind of had the feeling that the bouncer had it out for us.  It was all so strange.","a few friends and i went to az during spring training and i knew one of the places we had to go was big bang. i emailed a few weeks before to get on the vip list and we were all set. i used to visit tempe often when my sister went to asu and we went here a few times and always had a great time. n nwe went out to dinner at a place across the street and had a few drinks. after dinner we headed over to big bang and retrieved our wristbands. my boyfriend and a friend walked across the street to buy some cigarettes so the rest of us headed in and got our first round of drinks and a table. when my boyfriend and friend came back the bouncer at the door would not let him enter because he said he was too drunk. what?!?!? n ni asked to speak with the manager and she seemed to want to help. she spoke with the bouncer first before even speaking with my boyfriend and i to assess the situation. when i approached her she stated that she was taking the bouncers side and would not let my boyfriend in. again, without even talking to us or anything. it was crazy! i kind of had the feeling that the bouncer had it out for us. it was all so strange.","joy, approval, admiration","[INST] A customer left us a 2-star review: 'a few friends and i went to az during spring training and i knew one of the places we had to go was big bang. i emailed a few weeks before to get on the vip list and we were all set. i used to visit tempe often when my sister went to asu and we went here a few times and always had a great time. n nwe went out to dinner at a place across the street and had a few drinks. after dinner we headed over to big bang and retrieved our wristbands. my boyfriend and a friend walked across the street to buy some cigarettes so the rest of us headed in and got our first round of drinks and a table. when my boyfriend and friend came back the bouncer at the door would not let him enter because he said he was too drunk. what?!?!? n ni asked to speak with the manager and she seemed to want to help. she spoke with the bouncer first before even speaking with my boyfriend and i to assess the situation. when i approached her she stated that she was taking the bouncers side and would not let my boyfriend in. again, without even talking to us or anything. it was crazy! i kind of had the feeling that the bouncer had it out for us. it was all so strange.' The customer feels joy, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'a few friends and i went to az during spring training and i knew one of the places we had to go was big bang. i emailed a few weeks before to get on the vip list and we were all set. i used to visit tempe often when my sister went to asu and we went here a few times and always had a great time. n nwe went out to dinner at a place across the street and had a few drinks. after dinner we headed over to big bang and retrieved our wristbands. my boyfriend and a friend walked across the street to buy some cigarettes so the rest of us headed in and got our first round of drinks and a table. when my boyfriend and friend came back the bouncer at the door would not let him enter because he said he was too drunk. what?!?!? n ni asked to speak with the manager and she seemed to want to help. she spoke with the bouncer first before even speaking with my boyfriend and i to assess the situation. when i approached her she stated that she was taking the bouncers side and would not let my boyfriend in. again, without even talking to us or anything. it was crazy! i kind of had the feeling that the bouncer had it out for us. it was all so strange.' The customer feels joy, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Train staff to handle difficult situations with empathy and fairness: The customer felt that the manager took the bouncer's side without hearing their side of the story. It's essential to train staff to listen to customers and assess situations objectively before making decisions.

2. Implement a clear and fair alcohol policy: The customer felt that the bouncer was too quick to judge their friend as being too drunk. Having a clear and fair alcohol policy can help prevent such incidents in the future."
2,"Hard rock is an okay place, if you plan on staying in the hotel for your whole entire trip. There's $18 resort fee per day and they also put $50 on hold per day on your card.\n\nWe spent $65 per day on cabs, going back and forth to the strip and to the hotel. We were on a budget, but ended up spending more money at the end of our trip. \n\nAlso if you think about walking it to the strip, good luck to you. You'll have to walk by a busy high way street with bums hanging out on the side street.  It was just really hard to get around and have fun because everything was too far.\n\nMy advice is to spent that extra $50 and stay in the middle of the strip. You will thank me later.","hard rock is an okay place, if you plan on staying in the hotel for your whole entire trip. there's 18 resort fee per day and they also put 50 on hold per day on your card. n nwe spent 65 per day on cabs, going back and forth to the strip and to the hotel. we were on a budget, but ended up spending more money at the end of our trip. n nalso if you think about walking it to the strip, good luck to you. you'll have to walk by a busy high way street with bums hanging out on the side street. it was just really hard to get around and have fun because everything was too far. n nmy advice is to spent that extra 50 and stay in the middle of the strip. you will thank me later.","optimism, caring, approval","[INST] A customer left us a 2-star review: 'hard rock is an okay place, if you plan on staying in the hotel for your whole entire trip. there's 18 resort fee per day and they also put 50 on hold per day on your card. n nwe spent 65 per day on cabs, going back and forth to the strip and to the hotel. we were on a budget, but ended up spending more money at the end of our trip. n nalso if you think about walking it to the strip, good luck to you. you'll have to walk by a busy high way street with bums hanging out on the side street. it was just really hard to get around and have fun because everything was too far. n nmy advice is to spent that extra 50 and stay in the middle of the strip. you will thank me later.' The customer feels optimism, caring, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'hard rock is an okay place, if you plan on staying in the hotel for your whole entire trip. there's 18 resort fee per day and they also put 50 on hold per day on your card. n nwe spent 65 per day on cabs, going back and forth to the strip and to the hotel. we were on a budget, but ended up spending more money at the end of our trip. n nalso if you think about walking it to the strip, good luck to you. you'll have to walk by a busy high way street with bums hanging out on the side street. it was just really hard to get around and have fun because everything was too far. n nmy advice is to spent that extra 50 and stay in the middle of the strip. you will thank me later.' The customer feels optimism, caring, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Review Resort Fees: Assess the necessity and cost of the resort fees, and consider offering a package that includes transportation to the strip to reduce the customer's expenses.

2. Improve Location: Consider moving the hotel to a more central location on the strip, making it easier for guests to access popular attractions and reducing the need for expensive cabs.

3. Safety Measures: Enhance safety measures around the hotel, particularly near the walkway to the strip, to make guests feel more secure."
2,"Finally went to try this place, since I had heard it was so good.  I thought it was okay.  I think In and Out and even Five Guys is better.  I got the smashfries, they were just kind of dry and plain.  I got the sin city burger, again just okay.  I like fried onion and egg in a burger, but it just wasn't as flavorful as other places.  Glad I got to finally try it, but probably won't be heading back.","finally went to try this place, since i had heard it was so good. i thought it was okay. i think in and out and even five guys is better. i got the smashfries, they were just kind of dry and plain. i got the sin city burger, again just okay. i like fried onion and egg in a burger, but it just wasn't as flavorful as other places. glad i got to finally try it, but probably won't be heading back.","disappointment, joy, approval","[INST] A customer left us a 2-star review: 'finally went to try this place, since i had heard it was so good. i thought it was okay. i think in and out and even five guys is better. i got the smashfries, they were just kind of dry and plain. i got the sin city burger, again just okay. i like fried onion and egg in a burger, but it just wasn't as flavorful as other places. glad i got to finally try it, but probably won't be heading back.' The customer feels disappointment, joy, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'finally went to try this place, since i had heard it was so good. i thought it was okay. i think in and out and even five guys is better. i got the smashfries, they were just kind of dry and plain. i got the sin city burger, again just okay. i like fried onion and egg in a burger, but it just wasn't as flavorful as other places. glad i got to finally try it, but probably won't be heading back.' The customer feels disappointment, joy, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially encourage a return visit, consider the following steps:

1. Enhance the flavor of your Smashfries: Experiment with different seasonings or sauces to make them more flavorful and moist.

2. Improve the Sin City Burger: Consider adding more flavorful ingredients, such as a zestier sauce or a more flavorful cheese. Also, ensure that the fried onions and egg are cooked properly to maximize their flavor.

3. Address customer feedback: Respond to the review, acknowledging their feedback and expressing appreciation for their visit."
2,"Sorry this place had so much promise but did not deliver.  Walking by, I saw the same kind of custom guacamole bowls that I experienced at Cantina Laredo in Nashville, TN.  The guac was excellent and the highlight of the meal.  I thought I would try something different and that was a mistake - I had the Carnitas, and found them almost impossible to eat.  Every bite had sharp edges that cut like a knife, and the meat underneath was very dry.  I'll probably go back so I can update my review, but next time it will be something different.","sorry this place had so much promise but did not deliver. walking by, i saw the same kind of custom guacamole bowls that i experienced at cantina laredo in nashville, tn. the guac was excellent and the highlight of the meal. i thought i would try something different and that was a mistake i had the carnitas, and found them almost impossible to eat. every bite had sharp edges that cut like a knife, and the meat underneath was very dry. i'll probably go back so i can update my review, but next time it will be something different.","remorse, disappointment, admiration","[INST] A customer left us a 2-star review: 'sorry this place had so much promise but did not deliver. walking by, i saw the same kind of custom guacamole bowls that i experienced at cantina laredo in nashville, tn. the guac was excellent and the highlight of the meal. i thought i would try something different and that was a mistake i had the carnitas, and found them almost impossible to eat. every bite had sharp edges that cut like a knife, and the meat underneath was very dry. i'll probably go back so i can update my review, but next time it will be something different.' The customer feels remorse, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'sorry this place had so much promise but did not deliver. walking by, i saw the same kind of custom guacamole bowls that i experienced at cantina laredo in nashville, tn. the guac was excellent and the highlight of the meal. i thought i would try something different and that was a mistake i had the carnitas, and found them almost impossible to eat. every bite had sharp edges that cut like a knife, and the meat underneath was very dry. i'll probably go back so i can update my review, but next time it will be something different.' The customer feels remorse, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistency: Ensure that the quality of our dishes, particularly the carnitas, is consistent across all servings. This includes the tenderness of the meat and the presentation of the dish.

2. Training: Provide additional training to our kitchen staff on proper meat preparation techniques to prevent dryness and sharp edges.

3. Attention to detail: Pay closer attention to the details of each dish, especially when presenting dishes that are similar to those at other establishments.

4. Customer feedback: Encourage customers to provide feedback, both positive and negative, so we can continuously improve our services."
2,"Dropped $300 for my spouse and I to get in, it was entertaining but altogether not necessarily worth the price.  Then I discovered that we were among the handful of people who actually had to pay to get in, which was kind of a gut punch as cocktails are tremendously expensive.\n\nA very interesting stage show, some of the players interact with the audience, but the price point is very out of proportion to the actual performances.\n\nIf you're amongst the lucky majority that received a complimentary admission, go take a peek but I heavily suggest avoiding this place unless you smoke $90 cigars lit with $20 bills.\n\nThe performance art was entertaining and the interaction with the audience brought out a \""third dimension\"" to the show.  Think of well-dressed street performers, a little bit of \""Tap Dogs\"", a little \""Blue Man Group\""-ish.\n\nI don't want to say it's a rip, but it's certainly priced for the Romanovs and not exactly worth the tremendous entry fee, especially when most of the club seemed as if they were there on comps.\n\nFeeling a little jaded and, well, financially leeched.\n\nIt's a stage show and then a standard night club. If you morphed the marquee with a sprinkle of cabaret and a very light touch of Cirque du Soleil, drop $300 for a couple, there you have rose rabbit lie.","dropped 300 for my spouse and i to get in, it was entertaining but altogether not necessarily worth the price. then i discovered that we were among the handful of people who actually had to pay to get in, which was kind of a gut punch as cocktails are tremendously expensive. n na very interesting stage show, some of the players interact with the audience, but the price point is very out of proportion to the actual performances. n nif you're amongst the lucky majority that received a complimentary admission, go take a peek but i heavily suggest avoiding this place unless you smoke 90 cigars lit with 20 bills. n nthe performance art was entertaining and the interaction with the audience brought out a third dimension to the show. think of well dressed street performers, a little bit of tap dogs , a little blue man group ish. n ni don't want to say it's a rip, but it's certainly priced for the romanovs and not exactly worth the tremendous entry fee, especially when most of the club seemed as if they were there on comps. n nfeeling a little jaded and, well, financially leeched. n nit's a stage show and then a standard night club. if you morphed the marquee with a sprinkle of cabaret and a very light touch of cirque du soleil, drop 300 for a couple, there you have rose rabbit lie.","amusement, joy, realization","[INST] A customer left us a 2-star review: 'dropped 300 for my spouse and i to get in, it was entertaining but altogether not necessarily worth the price. then i discovered that we were among the handful of people who actually had to pay to get in, which was kind of a gut punch as cocktails are tremendously expensive. n na very interesting stage show, some of the players interact with the audience, but the price point is very out of proportion to the actual performances. n nif you're amongst the lucky majority that received a complimentary admission, go take a peek but i heavily suggest avoiding this place unless you smoke 90 cigars lit with 20 bills. n nthe performance art was entertaining and the interaction with the audience brought out a third dimension to the show. think of well dressed street performers, a little bit of tap dogs , a little blue man group ish. n ni don't want to say it's a rip, but it's certainly priced for the romanovs and not exactly worth the tremendous entry fee, especially when most of the club seemed as if they were there on comps. n nfeeling a little jaded and, well, financially leeched. n nit's a stage show and then a standard night club. if you morphed the marquee with a sprinkle of cabaret and a very light touch of cirque du soleil, drop 300 for a couple, there you have rose rabbit lie.' The customer feels amusement, joy, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'dropped 300 for my spouse and i to get in, it was entertaining but altogether not necessarily worth the price. then i discovered that we were among the handful of people who actually had to pay to get in, which was kind of a gut punch as cocktails are tremendously expensive. n na very interesting stage show, some of the players interact with the audience, but the price point is very out of proportion to the actual performances. n nif you're amongst the lucky majority that received a complimentary admission, go take a peek but i heavily suggest avoiding this place unless you smoke 90 cigars lit with 20 bills. n nthe performance art was entertaining and the interaction with the audience brought out a third dimension to the show. think of well dressed street performers, a little bit of tap dogs , a little blue man group ish. n ni don't want to say it's a rip, but it's certainly priced for the romanovs and not exactly worth the tremendous entry fee, especially when most of the club seemed as if they were there on comps. n nfeeling a little jaded and, well, financially leeched. n nit's a stage show and then a standard night club. if you morphed the marquee with a sprinkle of cabaret and a very light touch of cirque du soleil, drop 300 for a couple, there you have rose rabbit lie.' The customer feels amusement, joy, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address pricing concerns: Offer a more competitive pricing structure for ticket sales, especially for those who are not receiving complimentary admission.

2. Improve transparency: Clearly communicate the pricing for tickets, drinks, and any additional costs beforehand to avoid any unpleasant surprises.

3. Enhance value proposition: Consider offering additional perks or incentives for ticket purchases, such as discounted drinks, exclusive experiences, or loyalty programs.

4. Review drink prices: Revisit the pricing of cocktails and other beverages to ensure they are competitive and offer good value for the customer."
2,"Was at the Excalibur for Memorial day weekend (5 days total). Check in easy enough, however we were told we were getting a free upgrade! Lol carpet stained, smelled bad, beds were hard as rocks! Could have sworn it was a box spring. Sheets and pillows were filthy stained as well as the towels.  View was of the roof. Staff still enters room with privacy tag up to change linens with more stained linens. And no wi-fi had to hit up starbucks to get a signal. Who doesn't have wi-fi? Everywhere else had wi-fi.\n\n    Leavin tower every day we were harassed by people trying to sell time shares and dicount show tickets that were crap. (They say free but they are not.) Big scam. Every day it was same people and same pitch. Unrelenting\n\n     We did breakfast buffet,  unimpressive. And way overpriced. Had upset stomach the entire day after eating that food. It was all bland. Would have been better off eating mcdonalds every day. \n    \n     Gambling in Excalibur cocktail waitresses we're non existent,  but when you got one they were abrasive and by comparison of the other casinos very old and unattractive and rude to match. \n\n     The large pool was closed all but one day! But they kept the adult pool that you have to pay $10+ to get into open with 3 patrons (4 lifeguards). I would say bad idea. Drinks were super expensive bring at least $40 cash with you to drink at the pool. \n\n     I will probably never stay at the Excalibur again it is out dated and under staffed to keep up on the hotel and casino. This will contribute to further deterioration of the casino. (Resort fee?) Ha what resort? Small uprade to motel 6 but with a casino inside.","was at the excalibur for memorial day weekend 5 days total . check in easy enough, however we were told we were getting a free upgrade! lol carpet stained, smelled bad, beds were hard as rocks! could have sworn it was a box spring. sheets and pillows were filthy stained as well as the towels. view was of the roof. staff still enters room with privacy tag up to change linens with more stained linens. and no wi fi had to hit up starbucks to get a signal. who doesn't have wi fi? everywhere else had wi fi. n n leavin tower every day we were harassed by people trying to sell time shares and dicount show tickets that were crap. they say free but they are not. big scam. every day it was same people and same pitch. unrelenting n n we did breakfast buffet, unimpressive. and way overpriced. had upset stomach the entire day after eating that food. it was all bland. would have been better off eating mcdonalds every day. n n gambling in excalibur cocktail waitresses we're non existent, but when you got one they were abrasive and by comparison of the other casinos very old and unattractive and rude to match. n n the large pool was closed all but one day! but they kept the adult pool that you have to pay 10 to get into open with 3 patrons 4 lifeguards . i would say bad idea. drinks were super expensive bring at least 40 cash with you to drink at the pool. n n i will probably never stay at the excalibur again it is out dated and under staffed to keep up on the hotel and casino. this will contribute to further deterioration of the casino. resort fee? ha what resort? small uprade to motel 6 but with a casino inside.","amusement, neutral, annoyance","[INST] A customer left us a 2-star review: 'was at the excalibur for memorial day weekend 5 days total . check in easy enough, however we were told we were getting a free upgrade! lol carpet stained, smelled bad, beds were hard as rocks! could have sworn it was a box spring. sheets and pillows were filthy stained as well as the towels. view was of the roof. staff still enters room with privacy tag up to change linens with more stained linens. and no wi fi had to hit up starbucks to get a signal. who doesn't have wi fi? everywhere else had wi fi. n n leavin tower every day we were harassed by people trying to sell time shares and dicount show tickets that were crap. they say free but they are not. big scam. every day it was same people and same pitch. unrelenting n n we did breakfast buffet, unimpressive. and way overpriced. had upset stomach the entire day after eating that food. it was all bland. would have been better off eating mcdonalds every day. n n gambling in excalibur cocktail waitresses we're non existent, but when you got one they were abrasive and by comparison of the other casinos very old and unattractive and rude to match. n n the large pool was closed all but one day! but they kept the adult pool that you have to pay 10 to get into open with 3 patrons 4 lifeguards . i would say bad idea. drinks were super expensive bring at least 40 cash with you to drink at the pool. n n i will probably never stay at the excalibur again it is out dated and under staffed to keep up on the hotel and casino. this will contribute to further deterioration of the casino. resort fee? ha what resort? small uprade to motel 6 but with a casino inside.' The customer feels amusement, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'was at the excalibur for memorial day weekend 5 days total . check in easy enough, however we were told we were getting a free upgrade! lol carpet stained, smelled bad, beds were hard as rocks! could have sworn it was a box spring. sheets and pillows were filthy stained as well as the towels. view was of the roof. staff still enters room with privacy tag up to change linens with more stained linens. and no wi fi had to hit up starbucks to get a signal. who doesn't have wi fi? everywhere else had wi fi. n n leavin tower every day we were harassed by people trying to sell time shares and dicount show tickets that were crap. they say free but they are not. big scam. every day it was same people and same pitch. unrelenting n n we did breakfast buffet, unimpressive. and way overpriced. had upset stomach the entire day after eating that food. it was all bland. would have been better off eating mcdonalds every day. n n gambling in excalibur cocktail waitresses we're non existent, but when you got one they were abrasive and by comparison of the other casinos very old and unattractive and rude to match. n n the large pool was closed all but one day! but they kept the adult pool that you have to pay 10 to get into open with 3 patrons 4 lifeguards . i would say bad idea. drinks were super expensive bring at least 40 cash with you to drink at the pool. n n i will probably never stay at the excalibur again it is out dated and under staffed to keep up on the hotel and casino. this will contribute to further deterioration of the casino. resort fee? ha what resort? small uprade to motel 6 but with a casino inside.' The customer feels amusement, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at the Excalibur, the following steps could be taken:

1. Room Upgrades: Ensure that rooms designated for upgrades are thoroughly cleaned, with fresh linens, non-stained towels, and comfortable beds.

2. Aroma and Cleanliness: Address the issue of the room smelling bad by implementing a more rigorous cleaning protocol, focusing on carpets and furniture.

3. Wi-Fi: Improve the hotel's Wi-Fi coverage to ensure it's available in all areas, including rooms."
2,I went there for dinner one evening last week with some friends. We all thought our food was very good and the service was fine. My only complaint is that I parked in a public parking garage off of Mill Ave and brought my ticket to the restaurant to be validated. I just assumed that all business do that for their customers. I was wrong. Cafe Boa does not validate parking.  I had to pay $6.00 to park my car which I wasn't prepared for. Way to encourage customers to patronize your business! t,i went there for dinner one evening last week with some friends. we all thought our food was very good and the service was fine. my only complaint is that i parked in a public parking garage off of mill ave and brought my ticket to the restaurant to be validated. i just assumed that all business do that for their customers. i was wrong. cafe boa does not validate parking. i had to pay 6.00 to park my car which i wasn't prepared for. way to encourage customers to patronize your business! t,"disapproval, disappointment, neutral","[INST] A customer left us a 2-star review: 'i went there for dinner one evening last week with some friends. we all thought our food was very good and the service was fine. my only complaint is that i parked in a public parking garage off of mill ave and brought my ticket to the restaurant to be validated. i just assumed that all business do that for their customers. i was wrong. cafe boa does not validate parking. i had to pay 6.00 to park my car which i wasn't prepared for. way to encourage customers to patronize your business! t' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i went there for dinner one evening last week with some friends. we all thought our food was very good and the service was fine. my only complaint is that i parked in a public parking garage off of mill ave and brought my ticket to the restaurant to be validated. i just assumed that all business do that for their customers. i was wrong. cafe boa does not validate parking. i had to pay 6.00 to park my car which i wasn't prepared for. way to encourage customers to patronize your business! t' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Clearly communicate parking policies: Make sure that our parking policy, including the fact that we do not validate parking, is clearly stated on our website, menus, or at the entrance of the restaurant.

2. Offer alternative solutions: Consider offering alternative solutions for parking, such as valet service, discounted parking at nearby garages, or suggestions for street parking.

3. Apologize and offer compensation: Acknowledge the customer's disappointment and apologize for the inconvenience caused. Offer a gesture of goodwill, such as a discount on their next visit or a refund of the parking fee."
2,"This restaurant was just ok.  I got a gyro, and it was filling.  It was good but nothing special.  The service sucked.  I was in with a friend, and we were the ONLY people in the place.  I've waited tables, and I know you hold food so people have time to talk and get appetizers.  But seriously...we waited a half an hour.  And we specifically told the waitress we had one hour for lunch.  Not good.  Especially as there are a million other restaurants to chose from in the area...","this restaurant was just ok. i got a gyro, and it was filling. it was good but nothing special. the service sucked. i was in with a friend, and we were the only people in the place. i've waited tables, and i know you hold food so people have time to talk and get appetizers. but seriously...we waited a half an hour. and we specifically told the waitress we had one hour for lunch. not good. especially as there are a million other restaurants to chose from in the area...","annoyance, disappointment, disapproval","[INST] A customer left us a 2-star review: 'this restaurant was just ok. i got a gyro, and it was filling. it was good but nothing special. the service sucked. i was in with a friend, and we were the only people in the place. i've waited tables, and i know you hold food so people have time to talk and get appetizers. but seriously...we waited a half an hour. and we specifically told the waitress we had one hour for lunch. not good. especially as there are a million other restaurants to chose from in the area...' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this restaurant was just ok. i got a gyro, and it was filling. it was good but nothing special. the service sucked. i was in with a friend, and we were the only people in the place. i've waited tables, and i know you hold food so people have time to talk and get appetizers. but seriously...we waited a half an hour. and we specifically told the waitress we had one hour for lunch. not good. especially as there are a million other restaurants to chose from in the area...' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: While the customer found the food filling and good, they didn't find it special. We could consider enhancing the flavors or presentation of our gyro to make it stand out.

2. Service Efficiency: The customer was disappointed with the wait time, even though they were the only patrons. To address this, we could implement a system to ensure prompt service, such as a timer for orders or a dedicated server for smaller groups.

3. Communication: The customer felt frustrated that their time constraint wasn't respected."
2,Last night was the first time I ever had food from park on Fremont. I thought it was awesome that they delivered downtown especially since the reviews were great. I ordered the San Diego burger and my wife had the steak salad. We also ordered a side of the fried pickles. I have to admit that I was not impressed. The meat on the burger was way too much and you couldn't really taste anything else. The steak salad was ok but definitely nothing to rave about. The fried pickles were ok but they were soggy and cold by the time we got them. Now I understand that having good delivered can and will affect the food quality but even having said that I don't know if I would ever actually eat there again because it was just mediocre and they don't have a lot of options on the menu.,last night was the first time i ever had food from park on fremont. i thought it was awesome that they delivered downtown especially since the reviews were great. i ordered the san diego burger and my wife had the steak salad. we also ordered a side of the fried pickles. i have to admit that i was not impressed. the meat on the burger was way too much and you couldn't really taste anything else. the steak salad was ok but definitely nothing to rave about. the fried pickles were ok but they were soggy and cold by the time we got them. now i understand that having good delivered can and will affect the food quality but even having said that i don't know if i would ever actually eat there again because it was just mediocre and they don't have a lot of options on the menu.,"disappointment, admiration, disapproval","[INST] A customer left us a 2-star review: 'last night was the first time i ever had food from park on fremont. i thought it was awesome that they delivered downtown especially since the reviews were great. i ordered the san diego burger and my wife had the steak salad. we also ordered a side of the fried pickles. i have to admit that i was not impressed. the meat on the burger was way too much and you couldn't really taste anything else. the steak salad was ok but definitely nothing to rave about. the fried pickles were ok but they were soggy and cold by the time we got them. now i understand that having good delivered can and will affect the food quality but even having said that i don't know if i would ever actually eat there again because it was just mediocre and they don't have a lot of options on the menu.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'last night was the first time i ever had food from park on fremont. i thought it was awesome that they delivered downtown especially since the reviews were great. i ordered the san diego burger and my wife had the steak salad. we also ordered a side of the fried pickles. i have to admit that i was not impressed. the meat on the burger was way too much and you couldn't really taste anything else. the steak salad was ok but definitely nothing to rave about. the fried pickles were ok but they were soggy and cold by the time we got them. now i understand that having good delivered can and will affect the food quality but even having said that i don't know if i would ever actually eat there again because it was just mediocre and they don't have a lot of options on the menu.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Burger Quality: Enhance the taste and balance of our San Diego burger by ensuring the meat is seasoned appropriately and the other ingredients are fresh and proportioned well.

2. Steak Salad: Improve the quality and flavor of the steak salad by using high-quality ingredients and ensuring the steak is cooked to the customer's preference.

3. Side Dishes: Pay attention to the temperature and texture of side dishes, especially fried pickles, to ensure they arrive hot and crispy."
2,"Customer service was ok, if you stood in line and waited to be helped. I mention this because everyone was standing in line even for general questions because at this store, I can only assume that management requires the staff to stay behind the register, as opposed to wandering the floor because when I was there, that seemed to be their MO. \n\nI eventually walked out without buying anything because after the first time I waited in line (short wait), the store got much busier and I wasn't going to wait in line a second time. I wasn't the only customers this location lost that night - when I was outside, two families were discussing their plans to just go to another store because they couldn't get helped. \n\nAs for me, it all worked out because someone gave me gift cards the next day that allowed me to download the games and avoid having to go back in.","customer service was ok, if you stood in line and waited to be helped. i mention this because everyone was standing in line even for general questions because at this store, i can only assume that management requires the staff to stay behind the register, as opposed to wandering the floor because when i was there, that seemed to be their mo. n ni eventually walked out without buying anything because after the first time i waited in line short wait , the store got much busier and i wasn't going to wait in line a second time. i wasn't the only customers this location lost that night when i was outside, two families were discussing their plans to just go to another store because they couldn't get helped. n nas for me, it all worked out because someone gave me gift cards the next day that allowed me to download the games and avoid having to go back in.","neutral, disapproval, realization","[INST] A customer left us a 2-star review: 'customer service was ok, if you stood in line and waited to be helped. i mention this because everyone was standing in line even for general questions because at this store, i can only assume that management requires the staff to stay behind the register, as opposed to wandering the floor because when i was there, that seemed to be their mo. n ni eventually walked out without buying anything because after the first time i waited in line short wait , the store got much busier and i wasn't going to wait in line a second time. i wasn't the only customers this location lost that night when i was outside, two families were discussing their plans to just go to another store because they couldn't get helped. n nas for me, it all worked out because someone gave me gift cards the next day that allowed me to download the games and avoid having to go back in.' The customer feels neutral, disapproval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'customer service was ok, if you stood in line and waited to be helped. i mention this because everyone was standing in line even for general questions because at this store, i can only assume that management requires the staff to stay behind the register, as opposed to wandering the floor because when i was there, that seemed to be their mo. n ni eventually walked out without buying anything because after the first time i waited in line short wait , the store got much busier and i wasn't going to wait in line a second time. i wasn't the only customers this location lost that night when i was outside, two families were discussing their plans to just go to another store because they couldn't get helped. n nas for me, it all worked out because someone gave me gift cards the next day that allowed me to download the games and avoid having to go back in.' The customer feels neutral, disapproval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider implementing the following changes:

1. Staff Training: Train staff to be more proactive in assisting customers, rather than staying behind the register. Encourage them to wander the floor and offer help to those waiting in line or browsing.

2. Line Management: Implement a system to manage lines more efficiently, such as a queue management system or designated assistants to help customers.

3. Store Layout: Review the store layout to ensure it is easy to navigate and find necessary items. This may help reduce the need for customers to ask general questions."
2,"see the waitress?  see her ignore you?  see a bartender ?  good luck if you can find one...maybe they are hiding somewhere?  big points on the art and decor, the music is usually stellar, but the service is really lacking.  there is a really good selection of beer, somewhat pricey.  the hummus is really good.  oh but why is the Indian serving the naked goddess on the painting above the bar?  that will have you stumped for hours!","see the waitress? see her ignore you? see a bartender ? good luck if you can find one...maybe they are hiding somewhere? big points on the art and decor, the music is usually stellar, but the service is really lacking. there is a really good selection of beer, somewhat pricey. the hummus is really good. oh but why is the indian serving the naked goddess on the painting above the bar? that will have you stumped for hours!","admiration, confusion, curiosity","[INST] A customer left us a 2-star review: 'see the waitress? see her ignore you? see a bartender ? good luck if you can find one...maybe they are hiding somewhere? big points on the art and decor, the music is usually stellar, but the service is really lacking. there is a really good selection of beer, somewhat pricey. the hummus is really good. oh but why is the indian serving the naked goddess on the painting above the bar? that will have you stumped for hours!' The customer feels admiration, confusion, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'see the waitress? see her ignore you? see a bartender ? good luck if you can find one...maybe they are hiding somewhere? big points on the art and decor, the music is usually stellar, but the service is really lacking. there is a really good selection of beer, somewhat pricey. the hummus is really good. oh but why is the indian serving the naked goddess on the painting above the bar? that will have you stumped for hours!' The customer feels admiration, confusion, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Service: Train staff to prioritize customer interactions and respond promptly to requests. This includes being more visible and accessible, especially during busy periods.

2. Enhance Communication: Ensure that all staff members are well-informed about service standards and are trained to handle customer inquiries effectively.

3. Address Confusion: Clarify any potential sources of confusion, such as the painting of the Indian serving the naked goddess. Provide context or explanations to help customers understand the decor and themes of the establishment."
2,"I really wanted to be blown away by this place.  Although it is better than the previous restaurant in this location, El Rico, it fell w-a-y short of my expectations.  \n\nMany of the other reviewers gave such high ratings that I literally drove the mile and a half down the road with my mouth watering.  We arrived and sat inside and downstairs.  The ambiance was not so great. We heard everyone else's conversations and the chandelier lighting was sharp bright and made my pupils itch.  Then the salsa arrived.  Hmm... sweet instead of heat.  I didn't like how the salsa was served really cold either. Then I ordered the carne burro.  It was OK.  But the enchilada sauce was nasty. Oh, and the rice and beans were \""turable!\"" (as Charles Barkley would say).  Lastly, my girl had awful gas after we got home and kept denying it.  Not a great outing.","i really wanted to be blown away by this place. although it is better than the previous restaurant in this location, el rico, it fell w a y short of my expectations. n nmany of the other reviewers gave such high ratings that i literally drove the mile and a half down the road with my mouth watering. we arrived and sat inside and downstairs. the ambiance was not so great. we heard everyone else's conversations and the chandelier lighting was sharp bright and made my pupils itch. then the salsa arrived. hmm... sweet instead of heat. i didn't like how the salsa was served really cold either. then i ordered the carne burro. it was ok. but the enchilada sauce was nasty. oh, and the rice and beans were turable! as charles barkley would say . lastly, my girl had awful gas after we got home and kept denying it. not a great outing.","disappointment, disapproval, annoyance","[INST] A customer left us a 2-star review: 'i really wanted to be blown away by this place. although it is better than the previous restaurant in this location, el rico, it fell w a y short of my expectations. n nmany of the other reviewers gave such high ratings that i literally drove the mile and a half down the road with my mouth watering. we arrived and sat inside and downstairs. the ambiance was not so great. we heard everyone else's conversations and the chandelier lighting was sharp bright and made my pupils itch. then the salsa arrived. hmm... sweet instead of heat. i didn't like how the salsa was served really cold either. then i ordered the carne burro. it was ok. but the enchilada sauce was nasty. oh, and the rice and beans were turable! as charles barkley would say . lastly, my girl had awful gas after we got home and kept denying it. not a great outing.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i really wanted to be blown away by this place. although it is better than the previous restaurant in this location, el rico, it fell w a y short of my expectations. n nmany of the other reviewers gave such high ratings that i literally drove the mile and a half down the road with my mouth watering. we arrived and sat inside and downstairs. the ambiance was not so great. we heard everyone else's conversations and the chandelier lighting was sharp bright and made my pupils itch. then the salsa arrived. hmm... sweet instead of heat. i didn't like how the salsa was served really cold either. then i ordered the carne burro. it was ok. but the enchilada sauce was nasty. oh, and the rice and beans were turable! as charles barkley would say . lastly, my girl had awful gas after we got home and kept denying it. not a great outing.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on several key areas:

1. Ambiance: Enhance the dining environment by reducing noise levels, softening the chandelier lighting, and creating a more comfortable and inviting atmosphere.

2. Salsa: Adjust the salsa recipe to provide a more authentic, spicy flavor, and serve it at a more appropriate temperature.

3. Food quality: Improve the taste and presentation of dishes, particularly the carne burro and enchilada sauce, to meet the customer's expectations."
2,Went the first time and it was gross!! The server had a attitude. The only reason for 2 stars was for the nice lady who dropped off the chips and salsa. Salsa was bland and tasted bad/old. The ground beef and shredded beef tacos were a light brown color... Never seen meat look that color. Taste was even worse than it looked bad and texture was huge chunks.. Beans and rice tasted like they were cooked in old fat and sitting for days. Do not waste any money in going here!!!,went the first time and it was gross!! the server had a attitude. the only reason for 2 stars was for the nice lady who dropped off the chips and salsa. salsa was bland and tasted bad old. the ground beef and shredded beef tacos were a light brown color... never seen meat look that color. taste was even worse than it looked bad and texture was huge chunks.. beans and rice tasted like they were cooked in old fat and sitting for days. do not waste any money in going here!!!,"disgust, annoyance, neutral","[INST] A customer left us a 2-star review: 'went the first time and it was gross!! the server had a attitude. the only reason for 2 stars was for the nice lady who dropped off the chips and salsa. salsa was bland and tasted bad old. the ground beef and shredded beef tacos were a light brown color... never seen meat look that color. taste was even worse than it looked bad and texture was huge chunks.. beans and rice tasted like they were cooked in old fat and sitting for days. do not waste any money in going here!!!' The customer feels disgust, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'went the first time and it was gross!! the server had a attitude. the only reason for 2 stars was for the nice lady who dropped off the chips and salsa. salsa was bland and tasted bad old. the ground beef and shredded beef tacos were a light brown color... never seen meat look that color. taste was even worse than it looked bad and texture was huge chunks.. beans and rice tasted like they were cooked in old fat and sitting for days. do not waste any money in going here!!!' The customer feels disgust, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on several key areas:

1. Food Quality: Ensure that the food is fresh, well-cooked, and seasoned appropriately. The color, taste, and texture of the meat in the tacos should be improved.

2. Hygiene: Maintain high standards of cleanliness and sanitation to prevent any issues that might lead to a negative perception of the food.

3. Server Attitude: Train our staff to provide friendly and professional service, regardless of the situation. A positive attitude can greatly enhance the customer's experience."
2,"A friend wanted to take some out-of-towners here and invited us to join them. I've been here numerous times throughout the years, but it has been quite awhile since I last visited. Inexplicably, the line at 7pm was very long. We persevered but were disappointed to find out that they reduced the locals discount from 50% to 25%. The regular price for Sunday dinner with the Total Rewards card discount is currently $29.99. Since we were with company, we decided to pay the higher than expected price and hope the food was still decent. That was a poor assumption, unfortunately. While the buffet probably has the largest selection in town, the quality has deteriorated even further than it's mediocre heyday. For example, the grilled mahi mahi and breaded haddock were fishy and singularly unappetizing. Perhaps, the best items are the Chinese duck (if you can actually get a decent piece before it is cherry-picked by other diners) and the dessert station. However, compared to other upscale buffets, calling their gelato and other desserts lackluster is being generous. In the past, it would merit 3 stars, but in its current state and price point, it is a 2-star experience at best. I don't see us going back even if they reinstitute the 50% locals discount, not unless some major revamping occurs. Next time, even if invited, we will politely decline.","a friend wanted to take some out of towners here and invited us to join them. i've been here numerous times throughout the years, but it has been quite awhile since i last visited. inexplicably, the line at 7pm was very long. we persevered but were disappointed to find out that they reduced the locals discount from 50 to 25 . the regular price for sunday dinner with the total rewards card discount is currently 29.99. since we were with company, we decided to pay the higher than expected price and hope the food was still decent. that was a poor assumption, unfortunately. while the buffet probably has the largest selection in town, the quality has deteriorated even further than it's mediocre heyday. for example, the grilled mahi mahi and breaded haddock were fishy and singularly unappetizing. perhaps, the best items are the chinese duck if you can actually get a decent piece before it is cherry picked by other diners and the dessert station. however, compared to other upscale buffets, calling their gelato and other desserts lackluster is being generous. in the past, it would merit 3 stars, but in its current state and price point, it is a 2 star experience at best. i don't see us going back even if they reinstitute the 50 locals discount, not unless some major revamping occurs. next time, even if invited, we will politely decline.","disappointment, neutral, disapproval","[INST] A customer left us a 2-star review: 'a friend wanted to take some out of towners here and invited us to join them. i've been here numerous times throughout the years, but it has been quite awhile since i last visited. inexplicably, the line at 7pm was very long. we persevered but were disappointed to find out that they reduced the locals discount from 50 to 25 . the regular price for sunday dinner with the total rewards card discount is currently 29.99. since we were with company, we decided to pay the higher than expected price and hope the food was still decent. that was a poor assumption, unfortunately. while the buffet probably has the largest selection in town, the quality has deteriorated even further than it's mediocre heyday. for example, the grilled mahi mahi and breaded haddock were fishy and singularly unappetizing. perhaps, the best items are the chinese duck if you can actually get a decent piece before it is cherry picked by other diners and the dessert station. however, compared to other upscale buffets, calling their gelato and other desserts lackluster is being generous. in the past, it would merit 3 stars, but in its current state and price point, it is a 2 star experience at best. i don't see us going back even if they reinstitute the 50 locals discount, not unless some major revamping occurs. next time, even if invited, we will politely decline.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'a friend wanted to take some out of towners here and invited us to join them. i've been here numerous times throughout the years, but it has been quite awhile since i last visited. inexplicably, the line at 7pm was very long. we persevered but were disappointed to find out that they reduced the locals discount from 50 to 25 . the regular price for sunday dinner with the total rewards card discount is currently 29.99. since we were with company, we decided to pay the higher than expected price and hope the food was still decent. that was a poor assumption, unfortunately. while the buffet probably has the largest selection in town, the quality has deteriorated even further than it's mediocre heyday. for example, the grilled mahi mahi and breaded haddock were fishy and singularly unappetizing. perhaps, the best items are the chinese duck if you can actually get a decent piece before it is cherry picked by other diners and the dessert station. however, compared to other upscale buffets, calling their gelato and other desserts lackluster is being generous. in the past, it would merit 3 stars, but in its current state and price point, it is a 2 star experience at best. i don't see us going back even if they reinstitute the 50 locals discount, not unless some major revamping occurs. next time, even if invited, we will politely decline.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address the long wait times at peak hours: Implement measures to reduce wait times, such as increasing staff during busy periods, optimizing service flow, or offering online reservations.

2. Reconsider the locals discount: Review the decision to reduce the locals discount from 50% to 25%. Consider reinstating the original discount or offering a compromise to maintain customer satisfaction.

3. Improve food quality: Investigate the issues with fish dishes mentioned in the review and take steps to ensure that the quality of the food, particularly the grilled mahi mahi and breaded haddock, is improved."
2,Was just dropped off at Bellagio.  Realized left phone In car.  Called the company and driver says it's not in there.  Called within 5 minutes of being dropped off. Will update this post if it is found otherwise I am skeptical that it still isn't in the car\n  Sentimental pics on phone too,was just dropped off at bellagio. realized left phone in car. called the company and driver says it's not in there. called within 5 minutes of being dropped off. will update this post if it is found otherwise i am skeptical that it still isn't in the car n sentimental pics on phone too,"neutral, confusion, optimism","[INST] A customer left us a 2-star review: 'was just dropped off at bellagio. realized left phone in car. called the company and driver says it's not in there. called within 5 minutes of being dropped off. will update this post if it is found otherwise i am skeptical that it still isn't in the car n sentimental pics on phone too' The customer feels neutral, confusion, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'was just dropped off at bellagio. realized left phone in car. called the company and driver says it's not in there. called within 5 minutes of being dropped off. will update this post if it is found otherwise i am skeptical that it still isn't in the car n sentimental pics on phone too' The customer feels neutral, confusion, optimism. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Immediate Response: Ensure that our customer service team responds promptly to all inquiries, especially those regarding lost items.

2. Thorough Search: Instruct drivers to conduct a thorough search of the vehicle upon notification of a lost item.

3. Transparent Communication: Keep the customer informed about the search process and any updates.

4. Empathy and Support: Show empathy towards the customer's situation, especially if the item is sentimental. Offer support and reassurance."
2,"Thought I'd give this place a try since it was near work and I love Thai Curry.  It was eh.  First, the soup was really bad, brown rotini noodles, brown broth, very unappetizing.  I ordered the beef curry lunch special.  Not much beef a TON of bamboo shoots, some sauce and fried rice.  The sauce was ok.  \nNext time I'm looking for Thai Curry near work, I'll search for somewhere else.","thought i'd give this place a try since it was near work and i love thai curry. it was eh. first, the soup was really bad, brown rotini noodles, brown broth, very unappetizing. i ordered the beef curry lunch special. not much beef a ton of bamboo shoots, some sauce and fried rice. the sauce was ok. nnext time i'm looking for thai curry near work, i'll search for somewhere else.","disappointment, love, disgust","[INST] A customer left us a 2-star review: 'thought i'd give this place a try since it was near work and i love thai curry. it was eh. first, the soup was really bad, brown rotini noodles, brown broth, very unappetizing. i ordered the beef curry lunch special. not much beef a ton of bamboo shoots, some sauce and fried rice. the sauce was ok. nnext time i'm looking for thai curry near work, i'll search for somewhere else.' The customer feels disappointment, love, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'thought i'd give this place a try since it was near work and i love thai curry. it was eh. first, the soup was really bad, brown rotini noodles, brown broth, very unappetizing. i ordered the beef curry lunch special. not much beef a ton of bamboo shoots, some sauce and fried rice. the sauce was ok. nnext time i'm looking for thai curry near work, i'll search for somewhere else.' The customer feels disappointment, love, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Soup: Improve the taste, appearance, and ingredients of the soup, ensuring it is appetizing and aligns with customer expectations for Thai cuisine.

2. Balance of Ingredients: Enhance the Beef Curry Lunch Special by increasing the amount of beef and adjusting the ratio of vegetables to meet customer preferences.

3. Consistency: Ensure that the quality of dishes remains consistent across all orders, especially for popular items like the Thai curry."
2,"Get some late night dessert here and receive free entry to the club. The desserts here are so pretty, that you'll have to take a picture before you take a bite. Too bad the dessert doesn't make up for the lame club there have here afterwards. The music is wack and I just can't dance to wack music.","get some late night dessert here and receive free entry to the club. the desserts here are so pretty, that you'll have to take a picture before you take a bite. too bad the dessert doesn't make up for the lame club there have here afterwards. the music is wack and i just can't dance to wack music.","disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'get some late night dessert here and receive free entry to the club. the desserts here are so pretty, that you'll have to take a picture before you take a bite. too bad the dessert doesn't make up for the lame club there have here afterwards. the music is wack and i just can't dance to wack music.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'get some late night dessert here and receive free entry to the club. the desserts here are so pretty, that you'll have to take a picture before you take a bite. too bad the dessert doesn't make up for the lame club there have here afterwards. the music is wack and i just can't dance to wack music.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Improve the quality of the club's entertainment, such as hiring a better DJ or live band, to cater to a wider range of musical tastes.
2. Clarify the offer of free club entry with the dessert purchase, as it seems the customer was not satisfied with the club experience.
3. Offer a dessert menu that is not only visually appealing but also delivers on taste and quality.
4. Consider offering a variety of music options or themed nights to cater to different musical preferences.
5. Train staff to handle customer feedback effectively, addressing concerns and offering solutions in a friendly and professional manner."
2,"We finally decided to go here instead of sunsplash and I sure wish we didn't! It is expensive to get it first of all and you have to pay to park. The ride lines take FOREVER! You will wait atleast an hour for every slide. Also, every slide is a raft slide. The only nice thing is you don't have to carry up huge rafts they do that for you. The one good thing was that the food was actually pretty good! And when you actually get on a ride they are fun too but you won't make it on many. All in all, we will not be back! We will be staying close to home and hitting sunsplash!","we finally decided to go here instead of sunsplash and i sure wish we didn't! it is expensive to get it first of all and you have to pay to park. the ride lines take forever! you will wait atleast an hour for every slide. also, every slide is a raft slide. the only nice thing is you don't have to carry up huge rafts they do that for you. the one good thing was that the food was actually pretty good! and when you actually get on a ride they are fun too but you won't make it on many. all in all, we will not be back! we will be staying close to home and hitting sunsplash!","admiration, joy, approval","[INST] A customer left us a 2-star review: 'we finally decided to go here instead of sunsplash and i sure wish we didn't! it is expensive to get it first of all and you have to pay to park. the ride lines take forever! you will wait atleast an hour for every slide. also, every slide is a raft slide. the only nice thing is you don't have to carry up huge rafts they do that for you. the one good thing was that the food was actually pretty good! and when you actually get on a ride they are fun too but you won't make it on many. all in all, we will not be back! we will be staying close to home and hitting sunsplash!' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'we finally decided to go here instead of sunsplash and i sure wish we didn't! it is expensive to get it first of all and you have to pay to park. the ride lines take forever! you will wait atleast an hour for every slide. also, every slide is a raft slide. the only nice thing is you don't have to carry up huge rafts they do that for you. the one good thing was that the food was actually pretty good! and when you actually get on a ride they are fun too but you won't make it on many. all in all, we will not be back! we will be staying close to home and hitting sunsplash!' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Reduce wait times for rides: This could be achieved by increasing the number of rides operating simultaneously, optimizing the queue management system, or offering fast-track passes for a fee.

2. Address parking fees: Offering free or discounted parking could help alleviate this concern.

3. Diversify slide options: Offering a variety of slide types (not just raft slides) could cater to a wider range of preferences.

4. Increase affordability: Reviewing pricing structures to make the park more budget-friendly could encourage more visits."
2,"A Chinese and Mexican combo restaurant... concept: interesting, execution: not so great.\n\nDefinitely definitely overpriced. Seriously, 6 pieces of dim sum for $18? I don't care if it has gold flake on it! Las Vegas highway robbery...\n\nI ended up having two tacos, the pollo with mole and the pork. They were both tasty (and tiny) but I was left wishing for some citrus or some crunchy cabbage. Depending on the taco you order, ONE taco can range from $4-$10, FYI.\n\nCute decor and seating though.\n\nConveniently located right next to the entry for Marquee.","a chinese and mexican combo restaurant... concept interesting, execution not so great. n ndefinitely definitely overpriced. seriously, 6 pieces of dim sum for 18? i don't care if it has gold flake on it! las vegas highway robbery... n ni ended up having two tacos, the pollo with mole and the pork. they were both tasty and tiny but i was left wishing for some citrus or some crunchy cabbage. depending on the taco you order, one taco can range from 4 10, fyi. n ncute decor and seating though. n nconveniently located right next to the entry for marquee.","neutral, disapproval, curiosity","[INST] A customer left us a 2-star review: 'a chinese and mexican combo restaurant... concept interesting, execution not so great. n ndefinitely definitely overpriced. seriously, 6 pieces of dim sum for 18? i don't care if it has gold flake on it! las vegas highway robbery... n ni ended up having two tacos, the pollo with mole and the pork. they were both tasty and tiny but i was left wishing for some citrus or some crunchy cabbage. depending on the taco you order, one taco can range from 4 10, fyi. n ncute decor and seating though. n nconveniently located right next to the entry for marquee.' The customer feels neutral, disapproval, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'a chinese and mexican combo restaurant... concept interesting, execution not so great. n ndefinitely definitely overpriced. seriously, 6 pieces of dim sum for 18? i don't care if it has gold flake on it! las vegas highway robbery... n ni ended up having two tacos, the pollo with mole and the pork. they were both tasty and tiny but i was left wishing for some citrus or some crunchy cabbage. depending on the taco you order, one taco can range from 4 10, fyi. n ncute decor and seating though. n nconveniently located right next to the entry for marquee.' The customer feels neutral, disapproval, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following concerns:

1. Quality and value of the food:
   - Improve the quantity of dim sum and other dishes, especially considering the price.
   - Enhance the flavor and presentation of dishes to make them more satisfying.
   - Offer additional toppings or sides, such as citrus or crunchy cabbage, to complement tacos.
   - Review pricing to ensure competitiveness and value for customers.

2. Food variety:
   - Expand the menu to offer a wider range of options, ensuring a better balance between Chinese and Mexican dishes."
2,"If I could pick up all of J's Rx for him (some of then you need a photo id for), I totally would have him transfer all his meds to the Scottsdale and Osborn Walgreens by my work.  This Walgreens pharmacy sucks that much!!\n\nFIN.","if i could pick up all of j's rx for him some of then you need a photo id for , i totally would have him transfer all his meds to the scottsdale and osborn walgreens by my work. this walgreens pharmacy sucks that much!! n nfin.","annoyance, neutral, anger","[INST] A customer left us a 2-star review: 'if i could pick up all of j's rx for him some of then you need a photo id for , i totally would have him transfer all his meds to the scottsdale and osborn walgreens by my work. this walgreens pharmacy sucks that much!! n nfin.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'if i could pick up all of j's rx for him some of then you need a photo id for , i totally would have him transfer all his meds to the scottsdale and osborn walgreens by my work. this walgreens pharmacy sucks that much!! n nfin.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the inconvenience: Acknowledge the customer's frustration and apologize for their negative experience.

2. Clarify the ID requirement: Explain the reason behind the ID requirement and assure the customer that it is for their safety and the security of their prescriptions.

3. Offer a solution: Offer to transfer the customer's prescriptions to a nearby Walgreens location that is more convenient for them. Provide clear instructions on how to do this, including the need for ID verification."
2,"This place is just OK. The bartender walked by to-be-orderers several times before noticing them. Drinks were sufficiently stiff. The food was hit and miss. \n\nNachos - cheese sauce (come on, we're in WI!) and very little cheese. The meat on top was dry, almost like jerkey. It must have gone on before it was broiled, or it sat under the heat lamp for too long. It should have not been served; it clearly looked dry. \n\nChicken Tenders - overall quite good. Good but probably not home made BBQ sauce. Fries were just OK. \n\nCheese Curds - very good, but not the best in town. Although unusual, the dipping sauce was an interesting change of pace. I think it was ranch dressing mixed with Franks Red Hot.  \n\nWe got a goodie bag of free baked goods just before we left, which was a nice touch and a creative way of marketing. \n\nI am tempted to take off another star because stakeholders in the business clearly wrote their own 5-star reviews (that were filtered out by yelp)","this place is just ok. the bartender walked by to be orderers several times before noticing them. drinks were sufficiently stiff. the food was hit and miss. n nnachos cheese sauce come on, we're in wi! and very little cheese. the meat on top was dry, almost like jerkey. it must have gone on before it was broiled, or it sat under the heat lamp for too long. it should have not been served it clearly looked dry. n nchicken tenders overall quite good. good but probably not home made bbq sauce. fries were just ok. n ncheese curds very good, but not the best in town. although unusual, the dipping sauce was an interesting change of pace. i think it was ranch dressing mixed with franks red hot. n nwe got a goodie bag of free baked goods just before we left, which was a nice touch and a creative way of marketing. n ni am tempted to take off another star because stakeholders in the business clearly wrote their own 5 star reviews that were filtered out by yelp","admiration, neutral, approval","[INST] A customer left us a 2-star review: 'this place is just ok. the bartender walked by to be orderers several times before noticing them. drinks were sufficiently stiff. the food was hit and miss. n nnachos cheese sauce come on, we're in wi! and very little cheese. the meat on top was dry, almost like jerkey. it must have gone on before it was broiled, or it sat under the heat lamp for too long. it should have not been served it clearly looked dry. n nchicken tenders overall quite good. good but probably not home made bbq sauce. fries were just ok. n ncheese curds very good, but not the best in town. although unusual, the dipping sauce was an interesting change of pace. i think it was ranch dressing mixed with franks red hot. n nwe got a goodie bag of free baked goods just before we left, which was a nice touch and a creative way of marketing. n ni am tempted to take off another star because stakeholders in the business clearly wrote their own 5 star reviews that were filtered out by yelp' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this place is just ok. the bartender walked by to be orderers several times before noticing them. drinks were sufficiently stiff. the food was hit and miss. n nnachos cheese sauce come on, we're in wi! and very little cheese. the meat on top was dry, almost like jerkey. it must have gone on before it was broiled, or it sat under the heat lamp for too long. it should have not been served it clearly looked dry. n nchicken tenders overall quite good. good but probably not home made bbq sauce. fries were just ok. n ncheese curds very good, but not the best in town. although unusual, the dipping sauce was an interesting change of pace. i think it was ranch dressing mixed with franks red hot. n nwe got a goodie bag of free baked goods just before we left, which was a nice touch and a creative way of marketing. n ni am tempted to take off another star because stakeholders in the business clearly wrote their own 5 star reviews that were filtered out by yelp' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve staff attention: Ensure our staff are more attentive to customers, especially when they are waiting for service.

2. Enhance food quality: Work on the consistency of our food, particularly the nacho cheese sauce, meat on nachos, and broiled dishes.

3. Review food presentation: Make sure dishes are visually appealing and not overcooked or left under heat lamps for too long."
2,"My daughter and I visited for dinner for the first time. This is more of a lunch place than dinner.   The wait staff was very helpful.  But I have to say that I was not impressed with the food and the music was way too loud for my taste.  I thought the meal was a little too pricey for what you get.  I suggest adding more spice than you think you need.  I thought I added enough.  But, my food came out bland. I am not a fan of americanized Asian food. Definitely prefer authentic.","my daughter and i visited for dinner for the first time. this is more of a lunch place than dinner. the wait staff was very helpful. but i have to say that i was not impressed with the food and the music was way too loud for my taste. i thought the meal was a little too pricey for what you get. i suggest adding more spice than you think you need. i thought i added enough. but, my food came out bland. i am not a fan of americanized asian food. definitely prefer authentic.","disapproval, neutral, disappointment","[INST] A customer left us a 2-star review: 'my daughter and i visited for dinner for the first time. this is more of a lunch place than dinner. the wait staff was very helpful. but i have to say that i was not impressed with the food and the music was way too loud for my taste. i thought the meal was a little too pricey for what you get. i suggest adding more spice than you think you need. i thought i added enough. but, my food came out bland. i am not a fan of americanized asian food. definitely prefer authentic.' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'my daughter and i visited for dinner for the first time. this is more of a lunch place than dinner. the wait staff was very helpful. but i have to say that i was not impressed with the food and the music was way too loud for my taste. i thought the meal was a little too pricey for what you get. i suggest adding more spice than you think you need. i thought i added enough. but, my food came out bland. i am not a fan of americanized asian food. definitely prefer authentic.' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Adjust the music volume to a more comfortable level for dinner guests.
2. Offer a wider range of spice options to cater to individual preferences, especially for dishes labeled as Asian-inspired.
3. Consider adjusting the menu pricing to better reflect the quality and portion sizes of the dishes.
4. Train staff to provide more detailed information about the dishes, their origins, and the spice levels they are seasoned with.
5. Consider offering a dinner menu that differs from the lunch menu, focusing on more traditional or authentic dishes."
2,"Good hotel if you just want a place to stay when you are in Vegas. Its location on the end of the Strip is convenient if you are into walking a bit. If not - take a bus, it stops right in front of the hotel. \nYou can get cheap and ok drinks at the hotel bar & the room was clean!","good hotel if you just want a place to stay when you are in vegas. its location on the end of the strip is convenient if you are into walking a bit. if not take a bus, it stops right in front of the hotel. nyou can get cheap and ok drinks at the hotel bar the room was clean!","approval, admiration, neutral","[INST] A customer left us a 2-star review: 'good hotel if you just want a place to stay when you are in vegas. its location on the end of the strip is convenient if you are into walking a bit. if not take a bus, it stops right in front of the hotel. nyou can get cheap and ok drinks at the hotel bar the room was clean!' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'good hotel if you just want a place to stay when you are in vegas. its location on the end of the strip is convenient if you are into walking a bit. if not take a bus, it stops right in front of the hotel. nyou can get cheap and ok drinks at the hotel bar the room was clean!' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and potentially increase their satisfaction, we could consider the following improvements:

1. Offer more transportation options: While the customer appreciates the bus stop being right outside the hotel, they might appreciate additional transportation options, such as a shuttle service to popular destinations on the strip.

2. Improve the variety and quality of drinks at the hotel bar: The customer mentions that the drinks are ""cheap and ok,"" which suggests that they might appreciate a wider selection of higher-quality drinks."
2,"Bookmans is a neat, orderly store that has a ton of books - most of them are in pretty good condition.  It's a charming place where you could spend all day wandering through the aisles reading.  It's quiet, the staff are friendly, and there's a lot to see.\nHere's what I hate about Bookmans:  I'll bring dozens of books and magazines in only to be told they want to buy only one or two items.  Then they offer 50 cents in cash or a 75 cent store credit.  No one gets rich selling to Bookmans.\nThe other problem I have is that they have a website, but their inventory isn't available to the public.  Every time I ask if they have a book, they tell me to call every few days because it can't be looked up.  What do they think this is - 1970?","bookmans is a neat, orderly store that has a ton of books most of them are in pretty good condition. it's a charming place where you could spend all day wandering through the aisles reading. it's quiet, the staff are friendly, and there's a lot to see. nhere's what i hate about bookmans i'll bring dozens of books and magazines in only to be told they want to buy only one or two items. then they offer 50 cents in cash or a 75 cent store credit. no one gets rich selling to bookmans. nthe other problem i have is that they have a website, but their inventory isn't available to the public. every time i ask if they have a book, they tell me to call every few days because it can't be looked up. what do they think this is 1970?","annoyance, disapproval, disappointment","[INST] A customer left us a 2-star review: 'bookmans is a neat, orderly store that has a ton of books most of them are in pretty good condition. it's a charming place where you could spend all day wandering through the aisles reading. it's quiet, the staff are friendly, and there's a lot to see. nhere's what i hate about bookmans i'll bring dozens of books and magazines in only to be told they want to buy only one or two items. then they offer 50 cents in cash or a 75 cent store credit. no one gets rich selling to bookmans. nthe other problem i have is that they have a website, but their inventory isn't available to the public. every time i ask if they have a book, they tell me to call every few days because it can't be looked up. what do they think this is 1970?' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'bookmans is a neat, orderly store that has a ton of books most of them are in pretty good condition. it's a charming place where you could spend all day wandering through the aisles reading. it's quiet, the staff are friendly, and there's a lot to see. nhere's what i hate about bookmans i'll bring dozens of books and magazines in only to be told they want to buy only one or two items. then they offer 50 cents in cash or a 75 cent store credit. no one gets rich selling to bookmans. nthe other problem i have is that they have a website, but their inventory isn't available to the public. every time i ask if they have a book, they tell me to call every few days because it can't be looked up. what do they think this is 1970?' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Revise the book buying policy: Offer a more competitive buyback price for larger quantities of books and magazines, or provide a clearer explanation of the current policy to customers.

2. Update the inventory: Make the store's inventory available online for customers to check before visiting the store. This will help customers determine if the books they are looking for are in stock and save them time.

3. Communicate effectively: Improve communication with customers about the availability of specific books. Offer options such as email notifications or online alerts when a desired book becomes available."
2,"Ick.  As a pescatarian, and starving for some good protein, I ordered the shrimp bowl with some mixed veggies and sweet and our sauce.  Every component in that dish  tasted like it was defrosted.  Screwing up rice takes effort, and even the rice wasn't that good.  Beer selection was good and I appreciated the menu describing the taste and rating of each beer.  The waitress was pretty nice, but none of that makes up for the lousy food.  My BF ordered the pulled pork sandwich and he said it was ok, but not great.  I guess you have to be a mammal meat eater to like it here.","ick. as a pescatarian, and starving for some good protein, i ordered the shrimp bowl with some mixed veggies and sweet and our sauce. every component in that dish tasted like it was defrosted. screwing up rice takes effort, and even the rice wasn't that good. beer selection was good and i appreciated the menu describing the taste and rating of each beer. the waitress was pretty nice, but none of that makes up for the lousy food. my bf ordered the pulled pork sandwich and he said it was ok, but not great. i guess you have to be a mammal meat eater to like it here.","admiration, disappointment, disapproval","[INST] A customer left us a 2-star review: 'ick. as a pescatarian, and starving for some good protein, i ordered the shrimp bowl with some mixed veggies and sweet and our sauce. every component in that dish tasted like it was defrosted. screwing up rice takes effort, and even the rice wasn't that good. beer selection was good and i appreciated the menu describing the taste and rating of each beer. the waitress was pretty nice, but none of that makes up for the lousy food. my bf ordered the pulled pork sandwich and he said it was ok, but not great. i guess you have to be a mammal meat eater to like it here.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'ick. as a pescatarian, and starving for some good protein, i ordered the shrimp bowl with some mixed veggies and sweet and our sauce. every component in that dish tasted like it was defrosted. screwing up rice takes effort, and even the rice wasn't that good. beer selection was good and i appreciated the menu describing the taste and rating of each beer. the waitress was pretty nice, but none of that makes up for the lousy food. my bf ordered the pulled pork sandwich and he said it was ok, but not great. i guess you have to be a mammal meat eater to like it here.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Enhance the quality of our dishes, particularly the shrimp bowl, to ensure it meets the customer's expectations for taste and freshness. This may involve improving our defrosting and cooking processes.

2. Rice Preparation: Pay closer attention to the preparation of our rice to ensure it is cooked properly and consistently.

3. Pescatarian Options: Consider offering more options specifically tailored to pescatarians, ensuring that these dishes are of high quality and taste fresh."
2,"Right off the bat I want to admit that when it comes to Chinese food I'm spoiled. I've traveled to Asia number of times, eaten a lot in San Francisco, and explored the Chinese restaurants in Phoenix for a lot of years. I have learned to expect a more \""authentic\"" type of Chinese food--the type of place that is frequented by actual Chinese people.\n\nStill, I love these little family run places so we checked this place out, hoping for the best. I wanted to like it, but I just did not like the food. The crispy chicken chow mien noodles were the type you get out of a can or bag, not the real thing. The other items were pretty standard Chinese-American fare. Honestly, I like Panda better, and it is cheaper. My stepson loved the shrimp though--said it was the best he has had since living in the US, so your mileage may vary. \n\nOthers have enjoyed this place. The service is friendly and they deliver if you live in the general area. Portions are very large. If you are not expecting a lot you might like it better.","right off the bat i want to admit that when it comes to chinese food i'm spoiled. i've traveled to asia number of times, eaten a lot in san francisco, and explored the chinese restaurants in phoenix for a lot of years. i have learned to expect a more authentic type of chinese food the type of place that is frequented by actual chinese people. n nstill, i love these little family run places so we checked this place out, hoping for the best. i wanted to like it, but i just did not like the food. the crispy chicken chow mien noodles were the type you get out of a can or bag, not the real thing. the other items were pretty standard chinese american fare. honestly, i like panda better, and it is cheaper. my stepson loved the shrimp though said it was the best he has had since living in the us, so your mileage may vary. n nothers have enjoyed this place. the service is friendly and they deliver if you live in the general area. portions are very large. if you are not expecting a lot you might like it better.","love, disapproval, disappointment","[INST] A customer left us a 2-star review: 'right off the bat i want to admit that when it comes to chinese food i'm spoiled. i've traveled to asia number of times, eaten a lot in san francisco, and explored the chinese restaurants in phoenix for a lot of years. i have learned to expect a more authentic type of chinese food the type of place that is frequented by actual chinese people. n nstill, i love these little family run places so we checked this place out, hoping for the best. i wanted to like it, but i just did not like the food. the crispy chicken chow mien noodles were the type you get out of a can or bag, not the real thing. the other items were pretty standard chinese american fare. honestly, i like panda better, and it is cheaper. my stepson loved the shrimp though said it was the best he has had since living in the us, so your mileage may vary. n nothers have enjoyed this place. the service is friendly and they deliver if you live in the general area. portions are very large. if you are not expecting a lot you might like it better.' The customer feels love, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'right off the bat i want to admit that when it comes to chinese food i'm spoiled. i've traveled to asia number of times, eaten a lot in san francisco, and explored the chinese restaurants in phoenix for a lot of years. i have learned to expect a more authentic type of chinese food the type of place that is frequented by actual chinese people. n nstill, i love these little family run places so we checked this place out, hoping for the best. i wanted to like it, but i just did not like the food. the crispy chicken chow mien noodles were the type you get out of a can or bag, not the real thing. the other items were pretty standard chinese american fare. honestly, i like panda better, and it is cheaper. my stepson loved the shrimp though said it was the best he has had since living in the us, so your mileage may vary. n nothers have enjoyed this place. the service is friendly and they deliver if you live in the general area. portions are very large. if you are not expecting a lot you might like it better.' The customer feels love, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Authenticity: Investigate the possibility of sourcing more authentic ingredients for our Chinese dishes, or potentially bringing in a consultant to advise on traditional recipes and cooking techniques.

2. Quality: Improve the quality of our Crispy Chicken Chow Mein noodles, either by making them in-house or finding a higher-quality supplier.

3. Diversification: Offer a wider variety of dishes, including more traditional Chinese options that might appeal to customers who have traveled extensively in Asia."
2,"I could not find a place to park my Honda Civic and enjoy the trails.  After about 60 minutes of looking.  I gave up.  Need more options to get there, and where to park the car so that the trail can actually be enjoyed.  I will save my time and go elsewhere.\n\nSuggestion:  Should consider developing an offsite parking area, and providing a shuttle to the entrance (perhaps for a small fee)...and let it be known where to find the shuttle.","i could not find a place to park my honda civic and enjoy the trails. after about 60 minutes of looking. i gave up. need more options to get there, and where to park the car so that the trail can actually be enjoyed. i will save my time and go elsewhere. n nsuggestion should consider developing an offsite parking area, and providing a shuttle to the entrance perhaps for a small fee ...and let it be known where to find the shuttle.","disappointment, neutral, annoyance","[INST] A customer left us a 2-star review: 'i could not find a place to park my honda civic and enjoy the trails. after about 60 minutes of looking. i gave up. need more options to get there, and where to park the car so that the trail can actually be enjoyed. i will save my time and go elsewhere. n nsuggestion should consider developing an offsite parking area, and providing a shuttle to the entrance perhaps for a small fee ...and let it be known where to find the shuttle.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i could not find a place to park my honda civic and enjoy the trails. after about 60 minutes of looking. i gave up. need more options to get there, and where to park the car so that the trail can actually be enjoyed. i will save my time and go elsewhere. n nsuggestion should consider developing an offsite parking area, and providing a shuttle to the entrance perhaps for a small fee ...and let it be known where to find the shuttle.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can consider the following steps:

1. Improve parking facilities: Provide more parking spaces specifically designated for smaller vehicles like Honda Civics, ensuring easy access to the trails.

2. Offsite parking and shuttle service: Develop an offsite parking area with a shuttle service to transport visitors to the trail entrance. This could be offered for a small fee to help cover costs.

3. Clear signage: Improve signage to make it easier for customers to find the parking area, trail entrance, and shuttle service if available."
2,"Expensive. I was charged close to ten bucks for a bean burrito and a carne asada. Really? Taco Bell is next door!\n\nThe food was just okay. Very skimpy with the meat, and it felt like I was eating plain tortilla.\n\nHeads up - drive through takes a minute. It's fresh though. Don't think I'd be back.","expensive. i was charged close to ten bucks for a bean burrito and a carne asada. really? taco bell is next door! n nthe food was just okay. very skimpy with the meat, and it felt like i was eating plain tortilla. n nheads up drive through takes a minute. it's fresh though. don't think i'd be back.","neutral, confusion, curiosity","[INST] A customer left us a 2-star review: 'expensive. i was charged close to ten bucks for a bean burrito and a carne asada. really? taco bell is next door! n nthe food was just okay. very skimpy with the meat, and it felt like i was eating plain tortilla. n nheads up drive through takes a minute. it's fresh though. don't think i'd be back.' The customer feels neutral, confusion, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'expensive. i was charged close to ten bucks for a bean burrito and a carne asada. really? taco bell is next door! n nthe food was just okay. very skimpy with the meat, and it felt like i was eating plain tortilla. n nheads up drive through takes a minute. it's fresh though. don't think i'd be back.' The customer feels neutral, confusion, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following concerns:

1. Price: Review the pricing of our menu items and consider offering competitive pricing compared to nearby restaurants, especially fast-food chains like Taco Bell.

2. Quality and quantity of food: Enhance the quality and quantity of the meat in our bean burrito and carne asada, ensuring that customers feel satisfied with their meal.

3. Portion size: Review the portion sizes of our dishes to ensure they are generous and offer good value for the price.

4. Drive-through speed: Improve the efficiency of our drive-through service to reduce wait times for customers."
2,"The food is fine - it's bagels for crying out loud! The problem here is two-fold: 1) the layout of the place is bad, causing you to queue in the dining area and then wait for your food while you're in the way of customers coming in, going out or getting beverages; 2) as others state - the service is horrible!\n\nConvenient but poor service.","the food is fine it's bagels for crying out loud! the problem here is two fold 1 the layout of the place is bad, causing you to queue in the dining area and then wait for your food while you're in the way of customers coming in, going out or getting beverages 2 as others state the service is horrible! n nconvenient but poor service.","disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'the food is fine it's bagels for crying out loud! the problem here is two fold 1 the layout of the place is bad, causing you to queue in the dining area and then wait for your food while you're in the way of customers coming in, going out or getting beverages 2 as others state the service is horrible! n nconvenient but poor service.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the food is fine it's bagels for crying out loud! the problem here is two fold 1 the layout of the place is bad, causing you to queue in the dining area and then wait for your food while you're in the way of customers coming in, going out or getting beverages 2 as others state the service is horrible! n nconvenient but poor service.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the two main issues mentioned in the review:

1. Layout Improvement:
   - Separate the queue area from the dining area to prevent congestion and improve customer flow.
   - Implement a system to manage the queue more efficiently, such as a digital queue system or designated waiting area.

2. Service Improvement:
   - Train staff on providing excellent customer service, including effective communication, patience, and empathy.
   - Encourage staff to actively seek feedback from customers and address any concerns promptly and professionally.
   - Implement a system for tracking customer complaints and ensuring follow-up to resolve any issues."
2,"I've been here a few times and unfortunately its never been a great experience.  I think the first time it was a three star, but the last time was definitely a two--maybe even a one and a half star.  The service was terrible.  Granted, we were a large party with three kids, but it they clearly weren't busy and it was a weeknight.  It took them about 20 minutes to get a table together for us, which was fine.  But then it took them about another twenty minutes to take our orders.  We were so hungry we ended up devouring four baskets of chips before we even placed our orders.\n\nThe chips were probably the best part--but I can't say the red ketchup sauce is great.  We asked for a chunky salsa that was decent and ended up mixing that with the thick red ketchup sauce they give you.  I ordered a burrito with green sauce with a side of beans and rice.  It definitely wasn't anything to drool over.  It was edible, but not great.  Plus its not even super cheap.  \n\nIts a pass.","i've been here a few times and unfortunately its never been a great experience. i think the first time it was a three star, but the last time was definitely a two maybe even a one and a half star. the service was terrible. granted, we were a large party with three kids, but it they clearly weren't busy and it was a weeknight. it took them about 20 minutes to get a table together for us, which was fine. but then it took them about another twenty minutes to take our orders. we were so hungry we ended up devouring four baskets of chips before we even placed our orders. n nthe chips were probably the best part but i can't say the red ketchup sauce is great. we asked for a chunky salsa that was decent and ended up mixing that with the thick red ketchup sauce they give you. i ordered a burrito with green sauce with a side of beans and rice. it definitely wasn't anything to drool over. it was edible, but not great. plus its not even super cheap. n nits a pass.","annoyance, disappointment, disgust","[INST] A customer left us a 2-star review: 'i've been here a few times and unfortunately its never been a great experience. i think the first time it was a three star, but the last time was definitely a two maybe even a one and a half star. the service was terrible. granted, we were a large party with three kids, but it they clearly weren't busy and it was a weeknight. it took them about 20 minutes to get a table together for us, which was fine. but then it took them about another twenty minutes to take our orders. we were so hungry we ended up devouring four baskets of chips before we even placed our orders. n nthe chips were probably the best part but i can't say the red ketchup sauce is great. we asked for a chunky salsa that was decent and ended up mixing that with the thick red ketchup sauce they give you. i ordered a burrito with green sauce with a side of beans and rice. it definitely wasn't anything to drool over. it was edible, but not great. plus its not even super cheap. n nits a pass.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i've been here a few times and unfortunately its never been a great experience. i think the first time it was a three star, but the last time was definitely a two maybe even a one and a half star. the service was terrible. granted, we were a large party with three kids, but it they clearly weren't busy and it was a weeknight. it took them about 20 minutes to get a table together for us, which was fine. but then it took them about another twenty minutes to take our orders. we were so hungry we ended up devouring four baskets of chips before we even placed our orders. n nthe chips were probably the best part but i can't say the red ketchup sauce is great. we asked for a chunky salsa that was decent and ended up mixing that with the thick red ketchup sauce they give you. i ordered a burrito with green sauce with a side of beans and rice. it definitely wasn't anything to drool over. it was edible, but not great. plus its not even super cheap. n nits a pass.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve service speed, especially during weeknights and for larger parties with children.
2. Ensure tables are ready promptly upon arrival.
3. Expedite order-taking to reduce waiting time.
4. Enhance the quality of food, particularly the green sauce used in the burrito.
5. Offer a more appealing red ketchup sauce or provide alternative sauces upon request.
6. Consider offering a children's menu or family-friendly options to cater to families with kids.
7. Review pricing to ensure it is competitive and offers good value for the quality of food provided."
2,"Reuben's food was just okay, and certainly not deserving of the hype. The smoked meat in my sandwich was too soft for my taste, almost like it had been boiled an excessive amount of time. Good thing I had a poutine side to fill me up. Wifey got a ribeye steak that was drowned in salt and pepper in a failed attempt to disguise the mediocre quality. Worst of all, the prices were high for the quality served. Do what I should have done - pass.","reuben's food was just okay, and certainly not deserving of the hype. the smoked meat in my sandwich was too soft for my taste, almost like it had been boiled an excessive amount of time. good thing i had a poutine side to fill me up. wifey got a ribeye steak that was drowned in salt and pepper in a failed attempt to disguise the mediocre quality. worst of all, the prices were high for the quality served. do what i should have done pass.","disappointment, neutral, annoyance","[INST] A customer left us a 2-star review: 'reuben's food was just okay, and certainly not deserving of the hype. the smoked meat in my sandwich was too soft for my taste, almost like it had been boiled an excessive amount of time. good thing i had a poutine side to fill me up. wifey got a ribeye steak that was drowned in salt and pepper in a failed attempt to disguise the mediocre quality. worst of all, the prices were high for the quality served. do what i should have done pass.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'reuben's food was just okay, and certainly not deserving of the hype. the smoked meat in my sandwich was too soft for my taste, almost like it had been boiled an excessive amount of time. good thing i had a poutine side to fill me up. wifey got a ribeye steak that was drowned in salt and pepper in a failed attempt to disguise the mediocre quality. worst of all, the prices were high for the quality served. do what i should have done pass.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Ensure that the smoked meat in our Reuben sandwich is cooked to the desired texture. We may need to adjust the cooking time or method to achieve this.

2. Seasoning: Pay close attention to the seasoning of our dishes, particularly the ribeye steak. We should aim for a balanced flavor profile that doesn't overpower the quality of the ingredients.

3. Price-Quality Ratio: Review our pricing strategy to ensure it is fair and competitive, considering the quality of the food we serve."
2,"I'm a fan of the 99 Cents Only chain. This location is not necessarily one that I'd return to.\n\nPros: the entire parking lot slopes into the entrance so you can wheel the cart to and from the store at any angle. They had 3 or 4 cashiers going, so lines went quickly. Also found some damn large Rubbermaid containers in sets of 2. They were 5.2 cups each I believe.\n\nCons: no bathrooms. Only store I've ever seen that has \""permanently closed\"" the bathrooms to customers. Also was lacking in inventory, specifically the Brown and Serve sausages and the roach poison pellets that we were expressly searching for. We had to go to the store on Tropicana to get these items.\n\nShape up, guys.","i'm a fan of the 99 cents only chain. this location is not necessarily one that i'd return to. n npros the entire parking lot slopes into the entrance so you can wheel the cart to and from the store at any angle. they had 3 or 4 cashiers going, so lines went quickly. also found some damn large rubbermaid containers in sets of 2. they were 5.2 cups each i believe. n ncons no bathrooms. only store i've ever seen that has permanently closed the bathrooms to customers. also was lacking in inventory, specifically the brown and serve sausages and the roach poison pellets that we were expressly searching for. we had to go to the store on tropicana to get these items. n nshape up, guys.","neutral, disapproval, approval","[INST] A customer left us a 2-star review: 'i'm a fan of the 99 cents only chain. this location is not necessarily one that i'd return to. n npros the entire parking lot slopes into the entrance so you can wheel the cart to and from the store at any angle. they had 3 or 4 cashiers going, so lines went quickly. also found some damn large rubbermaid containers in sets of 2. they were 5.2 cups each i believe. n ncons no bathrooms. only store i've ever seen that has permanently closed the bathrooms to customers. also was lacking in inventory, specifically the brown and serve sausages and the roach poison pellets that we were expressly searching for. we had to go to the store on tropicana to get these items. n nshape up, guys.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i'm a fan of the 99 cents only chain. this location is not necessarily one that i'd return to. n npros the entire parking lot slopes into the entrance so you can wheel the cart to and from the store at any angle. they had 3 or 4 cashiers going, so lines went quickly. also found some damn large rubbermaid containers in sets of 2. they were 5.2 cups each i believe. n ncons no bathrooms. only store i've ever seen that has permanently closed the bathrooms to customers. also was lacking in inventory, specifically the brown and serve sausages and the roach poison pellets that we were expressly searching for. we had to go to the store on tropicana to get these items. n nshape up, guys.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Inventory Management: Ensure that popular items such as brown and serve sausages and roach poison pellets are consistently available.

2. Product Variety: Expand the product range to meet customer expectations and needs.

3. Bathroom Facilities: Consider reopening bathrooms for customer use, if possible, to enhance the overall shopping experience.

4. Store Maintenance: Address the issue of the sloping parking lot to make it more accessible and safe for customers."
2,"Couldn't get help to try on shoes (that I would have bought) but they have more than one person greeting at the door.  Great!  No service here, although the selection isn't so bad.","couldn't get help to try on shoes that i would have bought but they have more than one person greeting at the door. great! no service here, although the selection isn't so bad.","admiration, disappointment, disapproval","[INST] A customer left us a 2-star review: 'couldn't get help to try on shoes that i would have bought but they have more than one person greeting at the door. great! no service here, although the selection isn't so bad.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'couldn't get help to try on shoes that i would have bought but they have more than one person greeting at the door. great! no service here, although the selection isn't so bad.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. **Personalized Service**: Ensure that our staff is trained to provide personalized assistance to customers, especially when they are trying on shoes. This could include helping them find the right size, style, and fit, as well as answering any questions they may have.

2. **Staff-to-Customer Ratio**: Review our staffing levels to ensure that there is enough staff available to assist customers who need help. Having multiple staff members at the door should not come at the expense of providing quality service to those who need it."
2,"Gilbert, if you like a wine list of literally ten wines, a menu consisting of bread and bread byproducts, 40 year old Gilbert moms trying to look cool, and whiffing the smell of a far greater restaurant next door i.e. Liberty Market or Joe's, then Postino East is the way to go.\n\nI heard of Postino while reading another great issue of Phoenix Magazine while getting my hair trimmed at Great Clips. Hmm I said. This restaurant sounds intriguing.\n\nMaking my way to the Gotham City of the desert, Gilbert, i maneuvered my Mini Cooper through the thriving metropolis, and parked in one of Postino's well graveled parking spots.\n\nIt was then I entered Gilbert's version of a wine cafe. When I drink wine at a wine bar I expect it to taste like the nectar of the gods, unfortunately at Postino's this isn't the case. Their wine list is less insignificant then Tim Meadows's career. With so little to choose from I ended up ordering a wine I've never tasted before; a risky proposition to be sure. My wine ended up tasting like the liquid equivalent of Journey without Steve Perry.\n\nAfter emptying the reminder of my wine in one of Postino's urinals, I decided to eat some food. I ordered the bruschetta sampler in which i get to pick out four different kinds of flour based goodness. The pesto salami was definitely my favorite; sort of like Michael Winslow being my favorite in the Police Academy films.\n\nThe atmosphere is interesting the say the least; if you enjoy looking at women with sun spots and 8 year old twins and the creepy men checking them out from across the room then this is your spot.\n\nI'll pass and stick with Joe's across the street.","gilbert, if you like a wine list of literally ten wines, a menu consisting of bread and bread byproducts, 40 year old gilbert moms trying to look cool, and whiffing the smell of a far greater restaurant next door i.e. liberty market or joe's, then postino east is the way to go. n ni heard of postino while reading another great issue of phoenix magazine while getting my hair trimmed at great clips. hmm i said. this restaurant sounds intriguing. n nmaking my way to the gotham city of the desert, gilbert, i maneuvered my mini cooper through the thriving metropolis, and parked in one of postino's well graveled parking spots. n nit was then i entered gilbert's version of a wine cafe. when i drink wine at a wine bar i expect it to taste like the nectar of the gods, unfortunately at postino's this isn't the case. their wine list is less insignificant then tim meadows's career. with so little to choose from i ended up ordering a wine i've never tasted before a risky proposition to be sure. my wine ended up tasting like the liquid equivalent of journey without steve perry. n nafter emptying the reminder of my wine in one of postino's urinals, i decided to eat some food. i ordered the bruschetta sampler in which i get to pick out four different kinds of flour based goodness. the pesto salami was definitely my favorite sort of like michael winslow being my favorite in the police academy films. n nthe atmosphere is interesting the say the least if you enjoy looking at women with sun spots and 8 year old twins and the creepy men checking them out from across the room then this is your spot. n ni'll pass and stick with joe's across the street.","neutral, approval, admiration","[INST] A customer left us a 2-star review: 'gilbert, if you like a wine list of literally ten wines, a menu consisting of bread and bread byproducts, 40 year old gilbert moms trying to look cool, and whiffing the smell of a far greater restaurant next door i.e. liberty market or joe's, then postino east is the way to go. n ni heard of postino while reading another great issue of phoenix magazine while getting my hair trimmed at great clips. hmm i said. this restaurant sounds intriguing. n nmaking my way to the gotham city of the desert, gilbert, i maneuvered my mini cooper through the thriving metropolis, and parked in one of postino's well graveled parking spots. n nit was then i entered gilbert's version of a wine cafe. when i drink wine at a wine bar i expect it to taste like the nectar of the gods, unfortunately at postino's this isn't the case. their wine list is less insignificant then tim meadows's career. with so little to choose from i ended up ordering a wine i've never tasted before a risky proposition to be sure. my wine ended up tasting like the liquid equivalent of journey without steve perry. n nafter emptying the reminder of my wine in one of postino's urinals, i decided to eat some food. i ordered the bruschetta sampler in which i get to pick out four different kinds of flour based goodness. the pesto salami was definitely my favorite sort of like michael winslow being my favorite in the police academy films. n nthe atmosphere is interesting the say the least if you enjoy looking at women with sun spots and 8 year old twins and the creepy men checking them out from across the room then this is your spot. n ni'll pass and stick with joe's across the street.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'gilbert, if you like a wine list of literally ten wines, a menu consisting of bread and bread byproducts, 40 year old gilbert moms trying to look cool, and whiffing the smell of a far greater restaurant next door i.e. liberty market or joe's, then postino east is the way to go. n ni heard of postino while reading another great issue of phoenix magazine while getting my hair trimmed at great clips. hmm i said. this restaurant sounds intriguing. n nmaking my way to the gotham city of the desert, gilbert, i maneuvered my mini cooper through the thriving metropolis, and parked in one of postino's well graveled parking spots. n nit was then i entered gilbert's version of a wine cafe. when i drink wine at a wine bar i expect it to taste like the nectar of the gods, unfortunately at postino's this isn't the case. their wine list is less insignificant then tim meadows's career. with so little to choose from i ended up ordering a wine i've never tasted before a risky proposition to be sure. my wine ended up tasting like the liquid equivalent of journey without steve perry. n nafter emptying the reminder of my wine in one of postino's urinals, i decided to eat some food. i ordered the bruschetta sampler in which i get to pick out four different kinds of flour based goodness. the pesto salami was definitely my favorite sort of like michael winslow being my favorite in the police academy films. n nthe atmosphere is interesting the say the least if you enjoy looking at women with sun spots and 8 year old twins and the creepy men checking them out from across the room then this is your spot. n ni'll pass and stick with joe's across the street.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Expand the wine list: The customer felt limited by the selection, so increasing the variety of wines could help.

2. Enhance the food menu: The customer seemed disappointed with the bread-focused menu. Offering a more diverse selection of dishes, particularly main courses, might be beneficial.

3. Improve the ambiance: The customer mentioned feeling uncomfortable with the atmosphere. Ensuring a more welcoming and less crowded environment could help.

4. Train staff on wine knowledge: The customer felt that the wine didn't taste as expected."
2,Stayed last weekend and did not enjoy. I am a Marriott Rewards member and have to say that I got better service staying at a Fairfield.  Room was not cleaned despite calling room service twice. Light switches in room did not work. Either all lights on or off. Elevator access with room key was a joke because it often did not work right. Never received bill portfolio thru email despite multiple calls. System not working and transferred to another number to leave a message. Would recommend not staying here.,stayed last weekend and did not enjoy. i am a marriott rewards member and have to say that i got better service staying at a fairfield. room was not cleaned despite calling room service twice. light switches in room did not work. either all lights on or off. elevator access with room key was a joke because it often did not work right. never received bill portfolio thru email despite multiple calls. system not working and transferred to another number to leave a message. would recommend not staying here.,"amusement, joy, disapproval","[INST] A customer left us a 2-star review: 'stayed last weekend and did not enjoy. i am a marriott rewards member and have to say that i got better service staying at a fairfield. room was not cleaned despite calling room service twice. light switches in room did not work. either all lights on or off. elevator access with room key was a joke because it often did not work right. never received bill portfolio thru email despite multiple calls. system not working and transferred to another number to leave a message. would recommend not staying here.' The customer feels amusement, joy, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'stayed last weekend and did not enjoy. i am a marriott rewards member and have to say that i got better service staying at a fairfield. room was not cleaned despite calling room service twice. light switches in room did not work. either all lights on or off. elevator access with room key was a joke because it often did not work right. never received bill portfolio thru email despite multiple calls. system not working and transferred to another number to leave a message. would recommend not staying here.' The customer feels amusement, joy, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Room Cleanliness: Ensure rooms are thoroughly cleaned and maintained to a high standard.

2. Room Service: Improve the responsiveness and efficiency of room service, addressing issues promptly and effectively.

3. Lighting: Inspect and repair any faulty light switches to ensure they function properly.

4. Elevator Access: Address any issues with the elevator system to ensure smooth and reliable access for guests.

5. Communication: Improve the efficiency and effectiveness of our communication systems, ensuring that guests receive accurate and timely information, such as bill portfolios via email."
2,"Argh. Groan. Kind of a waste of money. My feelings about the ice bare are all over the place honestly. I'm going to with 2 stars, because even though I thought it was \""okay\"" it still isn't that entertaining.\n\nBut... It's an experience I can tick off my list at least! I went with a group of four and we all purchased the $15 general admission - jacket and gloves. When we got in it was empty! There were only a few people in there. Mind you, this was a Friday night on Halloween weekend! So we got free shots (poor, watered down) and took some pictures. \n\nYou have to deposit your cameras and cell phones into a locker outside before you go in. That's so they can rape you with the prices of purchasing the pictures THEY take of you. As if it isn't already overpriced to be paying $15 to go freeze and look at ice.\n\nI mean, it's a cool thing to do if you have the money to throw around, but if you just want to get drunk and party - go elsewhere! Also, make sure you go with a big group, you'll have a better time.","argh. groan. kind of a waste of money. my feelings about the ice bare are all over the place honestly. i'm going to with 2 stars, because even though i thought it was okay it still isn't that entertaining. n nbut... it's an experience i can tick off my list at least! i went with a group of four and we all purchased the 15 general admission jacket and gloves. when we got in it was empty! there were only a few people in there. mind you, this was a friday night on halloween weekend! so we got free shots poor, watered down and took some pictures. n nyou have to deposit your cameras and cell phones into a locker outside before you go in. that's so they can rape you with the prices of purchasing the pictures they take of you. as if it isn't already overpriced to be paying 15 to go freeze and look at ice. n ni mean, it's a cool thing to do if you have the money to throw around, but if you just want to get drunk and party go elsewhere! also, make sure you go with a big group, you'll have a better time.","annoyance, disapproval, disappointment","[INST] A customer left us a 2-star review: 'argh. groan. kind of a waste of money. my feelings about the ice bare are all over the place honestly. i'm going to with 2 stars, because even though i thought it was okay it still isn't that entertaining. n nbut... it's an experience i can tick off my list at least! i went with a group of four and we all purchased the 15 general admission jacket and gloves. when we got in it was empty! there were only a few people in there. mind you, this was a friday night on halloween weekend! so we got free shots poor, watered down and took some pictures. n nyou have to deposit your cameras and cell phones into a locker outside before you go in. that's so they can rape you with the prices of purchasing the pictures they take of you. as if it isn't already overpriced to be paying 15 to go freeze and look at ice. n ni mean, it's a cool thing to do if you have the money to throw around, but if you just want to get drunk and party go elsewhere! also, make sure you go with a big group, you'll have a better time.' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'argh. groan. kind of a waste of money. my feelings about the ice bare are all over the place honestly. i'm going to with 2 stars, because even though i thought it was okay it still isn't that entertaining. n nbut... it's an experience i can tick off my list at least! i went with a group of four and we all purchased the 15 general admission jacket and gloves. when we got in it was empty! there were only a few people in there. mind you, this was a friday night on halloween weekend! so we got free shots poor, watered down and took some pictures. n nyou have to deposit your cameras and cell phones into a locker outside before you go in. that's so they can rape you with the prices of purchasing the pictures they take of you. as if it isn't already overpriced to be paying 15 to go freeze and look at ice. n ni mean, it's a cool thing to do if you have the money to throw around, but if you just want to get drunk and party go elsewhere! also, make sure you go with a big group, you'll have a better time.' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Enhance the crowd experience: Address the issue of low attendance on Friday nights, especially during holidays like Halloween weekend. This could be achieved by promoting events, offering discounts, or collaborating with local businesses to attract more visitors.

2. Improve the value proposition: Review the pricing structure for general admission, jacket, and gloves packages. Consider offering better deals for groups or special events to make the experience more affordable and attractive.

3. Improve the quality of drinks: Address the customer's complaint about poor, watered-down drinks by improving the quality of beverages served."
2,"The worst Korean BBQ I have ever been, not too much choice u can really eat, also they serve some Chinese& Japanese food, wt the hell!!!!!! It's not a real Korean BBQ. Also let's talk abt the price I walked in by myself, order a ice tea to drink, total for me is $28!!!!","the worst korean bbq i have ever been, not too much choice u can really eat, also they serve some chinese japanese food, wt the hell!!!!!! it's not a real korean bbq. also let's talk abt the price i walked in by myself, order a ice tea to drink, total for me is 28!!!!","annoyance, disgust, disapproval","[INST] A customer left us a 2-star review: 'the worst korean bbq i have ever been, not too much choice u can really eat, also they serve some chinese japanese food, wt the hell!!!!!! it's not a real korean bbq. also let's talk abt the price i walked in by myself, order a ice tea to drink, total for me is 28!!!!' The customer feels annoyance, disgust, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the worst korean bbq i have ever been, not too much choice u can really eat, also they serve some chinese japanese food, wt the hell!!!!!! it's not a real korean bbq. also let's talk abt the price i walked in by myself, order a ice tea to drink, total for me is 28!!!!' The customer feels annoyance, disgust, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your Korean BBQ restaurant, consider the following steps:

1. Expand the menu: Offer a wider variety of authentic Korean BBQ dishes to cater to customer preferences and expectations.

2. Clarify the menu: Ensure that the menu clearly indicates the types of cuisine served (Korean, Chinese, Japanese) to avoid confusion.

3. Competitive pricing: Review your pricing strategy to ensure it is competitive and reasonable, especially for solo diners. Offer special deals or discounts for first-time customers or solo diners."
2,"I've been here 3 times with the in-laws and it really is not very good, not bad mind you but not what i want from mexican food. I would call this more mexicali food with a lot more Cali than Mexi. Good for those that don't like much spice or real Mexican food. There is always a wait on weekends.","i've been here 3 times with the in laws and it really is not very good, not bad mind you but not what i want from mexican food. i would call this more mexicali food with a lot more cali than mexi. good for those that don't like much spice or real mexican food. there is always a wait on weekends.","disapproval, neutral, approval","[INST] A customer left us a 2-star review: 'i've been here 3 times with the in laws and it really is not very good, not bad mind you but not what i want from mexican food. i would call this more mexicali food with a lot more cali than mexi. good for those that don't like much spice or real mexican food. there is always a wait on weekends.' The customer feels disapproval, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i've been here 3 times with the in laws and it really is not very good, not bad mind you but not what i want from mexican food. i would call this more mexicali food with a lot more cali than mexi. good for those that don't like much spice or real mexican food. there is always a wait on weekends.' The customer feels disapproval, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can consider the following steps:

1. Enhance the authenticity of Mexican cuisine: The customer seems to prefer more traditional Mexican food. We could work on refining our recipes to better represent the flavors and ingredients typically found in Mexican cuisine.

2. Address the spice level: The customer mentioned a lack of spice in our dishes. Offering a wider range of spice options, including mild, medium, and hot, could cater to a broader audience and meet the customer's preference for more flavorful dishes."
2,"2.5 stars\n\nIt's hard for me to rate this show because I'm not such a huge Elvis fan.  He died when I was less than a year old so it's a little hard for me to relate to the music even though a lot of them are very familiar to me.  My biggest gripe about the show though is that it felt a lot like watching a movie about his life because many parts of the show were just that: movies of Elvis's life.  I wish they'd have less this and more action which Cirque is known for.  There a couple of nice acts though.  I think the best act occurred early in the show about Elvis and his twin brother.\n\nIf you're a big fan of Elvis then you'll probably love this show.  For example I saw a lady a few seats ahead of me crying her eyes out at the end of the show.  If you're like me though and \""likes\"" Elvis but probably wouldn't pay to see him in concert, then you may be disappointed.","2.5 stars n nit's hard for me to rate this show because i'm not such a huge elvis fan. he died when i was less than a year old so it's a little hard for me to relate to the music even though a lot of them are very familiar to me. my biggest gripe about the show though is that it felt a lot like watching a movie about his life because many parts of the show were just that movies of elvis's life. i wish they'd have less this and more action which cirque is known for. there a couple of nice acts though. i think the best act occurred early in the show about elvis and his twin brother. n nif you're a big fan of elvis then you'll probably love this show. for example i saw a lady a few seats ahead of me crying her eyes out at the end of the show. if you're like me though and likes elvis but probably wouldn't pay to see him in concert, then you may be disappointed.","desire, admiration, disappointment","[INST] A customer left us a 2-star review: '2.5 stars n nit's hard for me to rate this show because i'm not such a huge elvis fan. he died when i was less than a year old so it's a little hard for me to relate to the music even though a lot of them are very familiar to me. my biggest gripe about the show though is that it felt a lot like watching a movie about his life because many parts of the show were just that movies of elvis's life. i wish they'd have less this and more action which cirque is known for. there a couple of nice acts though. i think the best act occurred early in the show about elvis and his twin brother. n nif you're a big fan of elvis then you'll probably love this show. for example i saw a lady a few seats ahead of me crying her eyes out at the end of the show. if you're like me though and likes elvis but probably wouldn't pay to see him in concert, then you may be disappointed.' The customer feels desire, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: '2.5 stars n nit's hard for me to rate this show because i'm not such a huge elvis fan. he died when i was less than a year old so it's a little hard for me to relate to the music even though a lot of them are very familiar to me. my biggest gripe about the show though is that it felt a lot like watching a movie about his life because many parts of the show were just that movies of elvis's life. i wish they'd have less this and more action which cirque is known for. there a couple of nice acts though. i think the best act occurred early in the show about elvis and his twin brother. n nif you're a big fan of elvis then you'll probably love this show. for example i saw a lady a few seats ahead of me crying her eyes out at the end of the show. if you're like me though and likes elvis but probably wouldn't pay to see him in concert, then you may be disappointed.' The customer feels desire, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Offer a more balanced mix of Cirque du Soleil's signature acts and Elvis-themed content in the show. The customer expressed a desire for more Cirque-style performances.

2. Provide a clearer indication of the show's content balance in the show's description or pre-show information. This would help customers with varying levels of Elvis fandom make informed decisions about whether the show is right for them."
2,"I felt like we were staying \""on the wrong side of the tracks\"" almost like the Bellagio was laughing at me when I hailed a cab back to the Excalibur.\n\nI'd give you three stars for being A-OK, but why would I when two gives me the option of saying \""meh, i've experienced better\"" which I have.\n\nIts like a Motel 6 on top of a casino.\n\nthe rooms have just the basic amenities and by that I mean some lighting and a TV with a couple of channels - but who cares I was not there to hang out in the room.\n\nI reserved two rooms for two nights so you can imagine I was on a budget - i'd have booked at the Easy 8 if it were an option.\n\nBut honestly, if I return to Vegas with say, my husband, I would not seek out the Excalibur as an option.  Even tho we had a great view of the roof.","i felt like we were staying on the wrong side of the tracks almost like the bellagio was laughing at me when i hailed a cab back to the excalibur. n ni'd give you three stars for being a ok, but why would i when two gives me the option of saying meh, i've experienced better which i have. n nits like a motel 6 on top of a casino. n nthe rooms have just the basic amenities and by that i mean some lighting and a tv with a couple of channels but who cares i was not there to hang out in the room. n ni reserved two rooms for two nights so you can imagine i was on a budget i'd have booked at the easy 8 if it were an option. n nbut honestly, if i return to vegas with say, my husband, i would not seek out the excalibur as an option. even tho we had a great view of the roof.","amusement, neutral, annoyance","[INST] A customer left us a 2-star review: 'i felt like we were staying on the wrong side of the tracks almost like the bellagio was laughing at me when i hailed a cab back to the excalibur. n ni'd give you three stars for being a ok, but why would i when two gives me the option of saying meh, i've experienced better which i have. n nits like a motel 6 on top of a casino. n nthe rooms have just the basic amenities and by that i mean some lighting and a tv with a couple of channels but who cares i was not there to hang out in the room. n ni reserved two rooms for two nights so you can imagine i was on a budget i'd have booked at the easy 8 if it were an option. n nbut honestly, if i return to vegas with say, my husband, i would not seek out the excalibur as an option. even tho we had a great view of the roof.' The customer feels amusement, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i felt like we were staying on the wrong side of the tracks almost like the bellagio was laughing at me when i hailed a cab back to the excalibur. n ni'd give you three stars for being a ok, but why would i when two gives me the option of saying meh, i've experienced better which i have. n nits like a motel 6 on top of a casino. n nthe rooms have just the basic amenities and by that i mean some lighting and a tv with a couple of channels but who cares i was not there to hang out in the room. n ni reserved two rooms for two nights so you can imagine i was on a budget i'd have booked at the easy 8 if it were an option. n nbut honestly, if i return to vegas with say, my husband, i would not seek out the excalibur as an option. even tho we had a great view of the roof.' The customer feels amusement, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at the Excalibur, we could focus on enhancing the overall ambiance and cleanliness of the hotel, as well as expanding the channel selection on the TVs in the rooms. Additionally, we could consider offering more amenities in the rooms, such as better lighting and potentially more channels. Lastly, we could work on improving the perception of the hotel, perhaps by investing in a more modern and inviting exterior or offering more attractive promotions for return customers. This would help create a more luxurious and enjoyable experience for the customer, making them more likely to consider the Excalibur as an option for future visits."
2,"Lifesavers- short on time and desperately in need of gel mani and a pedi, they had one person do my mani while the other did my pedi. Thanks!!!!!\n--Sept 2014 Update: It really depends when you go and who you get. It's good in a pinch, but the last time I had a bad pedi and not so happy....","lifesavers short on time and desperately in need of gel mani and a pedi, they had one person do my mani while the other did my pedi. thanks!!!!! n sept 2014 update it really depends when you go and who you get. it's good in a pinch, but the last time i had a bad pedi and not so happy....","gratitude, disappointment, sadness","[INST] A customer left us a 2-star review: 'lifesavers short on time and desperately in need of gel mani and a pedi, they had one person do my mani while the other did my pedi. thanks!!!!! n sept 2014 update it really depends when you go and who you get. it's good in a pinch, but the last time i had a bad pedi and not so happy....' The customer feels gratitude, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'lifesavers short on time and desperately in need of gel mani and a pedi, they had one person do my mani while the other did my pedi. thanks!!!!! n sept 2014 update it really depends when you go and who you get. it's good in a pinch, but the last time i had a bad pedi and not so happy....' The customer feels gratitude, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Consistency: Ensure that each service (manicure and pedicure) is performed by a single professional to maintain quality and attention to detail.

2. Training: Provide ongoing training to our staff to ensure they are up-to-date on the latest techniques and trends in gel manicures and pedicures.

3. Communication: Improve communication with customers about the availability of staff and the services they can expect during their visit.

4. Follow-up: Reach out to the customer to apologize for their recent negative experience and offer a complimentary service to make it right."
2,"I arrived here with recommendation from a clOse friend who has very high standards...but apparently mine are higher, haha who knew! \n\nthe menu here is so limited for vegetarians...and if ur vegan, forget about it! your looking at a salad, if that! \nI was hoping for at least some fresh fruit...or maybe the tomatoe soup would be vegetable based, right..? not even. tomato soup made with chicken broth...wtf? \nanother disappointment, wawa! \nthe counter service was completely unaware as well...and tried to sell me toast with jam when I asked if they had fruit. seriously, people...this is more of a laugh than a complaint, p.s.","i arrived here with recommendation from a close friend who has very high standards...but apparently mine are higher, haha who knew! n nthe menu here is so limited for vegetarians...and if ur vegan, forget about it! your looking at a salad, if that! ni was hoping for at least some fresh fruit...or maybe the tomatoe soup would be vegetable based, right..? not even. tomato soup made with chicken broth...wtf? nanother disappointment, wawa! nthe counter service was completely unaware as well...and tried to sell me toast with jam when i asked if they had fruit. seriously, people...this is more of a laugh than a complaint, p.s.","disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'i arrived here with recommendation from a close friend who has very high standards...but apparently mine are higher, haha who knew! n nthe menu here is so limited for vegetarians...and if ur vegan, forget about it! your looking at a salad, if that! ni was hoping for at least some fresh fruit...or maybe the tomatoe soup would be vegetable based, right..? not even. tomato soup made with chicken broth...wtf? nanother disappointment, wawa! nthe counter service was completely unaware as well...and tried to sell me toast with jam when i asked if they had fruit. seriously, people...this is more of a laugh than a complaint, p.s.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i arrived here with recommendation from a close friend who has very high standards...but apparently mine are higher, haha who knew! n nthe menu here is so limited for vegetarians...and if ur vegan, forget about it! your looking at a salad, if that! ni was hoping for at least some fresh fruit...or maybe the tomatoe soup would be vegetable based, right..? not even. tomato soup made with chicken broth...wtf? nanother disappointment, wawa! nthe counter service was completely unaware as well...and tried to sell me toast with jam when i asked if they had fruit. seriously, people...this is more of a laugh than a complaint, p.s.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Expand Vegetarian and Vegan Options: Offer a more diverse menu that caters to vegetarian and vegan customers, including fresh fruit, vegetable-based soups, and other plant-based dishes.

2. Train Staff on Menu Awareness: Ensure all staff members are well-versed in the menu, including ingredients, to avoid miscommunication and provide accurate information to customers.

3. Improve Counter Service: Be more attentive to customer needs, especially when a customer specifically asks for something. Offer alternatives when requested items are unavailable, such as suggesting a fruit platter instead of toast with jam."
2,"Thankfully, the owner is a good friend of mine, So i can avoid the $10 yearly membership.  Hell, if you even pay 40, 50, or 100, its still worth it.  The food items will make you dizzy.  There are so many things to buy and try.  If somehow, they can set up tasting/sample tables for the items....the Look out costco.\n\nMy fav. is the seafood.  You can get every thing ever fished outta the ocean for whole prices.  Cant go wrong.\n\nMY how times have changed.  Even in recession ravaged vegas, this place suffers...... from great to bad in less than 12 months....","thankfully, the owner is a good friend of mine, so i can avoid the 10 yearly membership. hell, if you even pay 40, 50, or 100, its still worth it. the food items will make you dizzy. there are so many things to buy and try. if somehow, they can set up tasting sample tables for the items....the look out costco. n nmy fav. is the seafood. you can get every thing ever fished outta the ocean for whole prices. cant go wrong. n nmy how times have changed. even in recession ravaged vegas, this place suffers...... from great to bad in less than 12 months....","approval, gratitude, neutral","[INST] A customer left us a 2-star review: 'thankfully, the owner is a good friend of mine, so i can avoid the 10 yearly membership. hell, if you even pay 40, 50, or 100, its still worth it. the food items will make you dizzy. there are so many things to buy and try. if somehow, they can set up tasting sample tables for the items....the look out costco. n nmy fav. is the seafood. you can get every thing ever fished outta the ocean for whole prices. cant go wrong. n nmy how times have changed. even in recession ravaged vegas, this place suffers...... from great to bad in less than 12 months....' The customer feels approval, gratitude, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'thankfully, the owner is a good friend of mine, so i can avoid the 10 yearly membership. hell, if you even pay 40, 50, or 100, its still worth it. the food items will make you dizzy. there are so many things to buy and try. if somehow, they can set up tasting sample tables for the items....the look out costco. n nmy fav. is the seafood. you can get every thing ever fished outta the ocean for whole prices. cant go wrong. n nmy how times have changed. even in recession ravaged vegas, this place suffers...... from great to bad in less than 12 months....' The customer feels approval, gratitude, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Offer Tasting Samples: Providing tasting samples of our food items could help customers make informed decisions about their purchases and potentially reduce feelings of dissatisfaction with the quality of the food.

2. Improve Store Cleanliness and Organization: A clean and well-organized store can enhance the shopping experience and make it easier for customers to find what they're looking for.

3. Consistent Quality: Maintaining a high standard of quality for our food items, especially the seafood, could help address the customer's positive comments about the seafood section."
2,"Isn't it strange how the little things can sour your experience? I had a good time at Paris, the dealers were friendly, the staff was nice, the rooms were clean until I was checking out and the guy at the taxi line started yelling that my car was parked to far over. And he kept screaming and gesturing until I moved my car over until it was blocking traffic, which I was trying to avoid in the first place. I usually stay here but I won't be anymore. He was the guy on duty 2/17 at 12pm.","isn't it strange how the little things can sour your experience? i had a good time at paris, the dealers were friendly, the staff was nice, the rooms were clean until i was checking out and the guy at the taxi line started yelling that my car was parked to far over. and he kept screaming and gesturing until i moved my car over until it was blocking traffic, which i was trying to avoid in the first place. i usually stay here but i won't be anymore. he was the guy on duty 2 17 at 12pm.","admiration, approval, joy","[INST] A customer left us a 2-star review: 'isn't it strange how the little things can sour your experience? i had a good time at paris, the dealers were friendly, the staff was nice, the rooms were clean until i was checking out and the guy at the taxi line started yelling that my car was parked to far over. and he kept screaming and gesturing until i moved my car over until it was blocking traffic, which i was trying to avoid in the first place. i usually stay here but i won't be anymore. he was the guy on duty 2 17 at 12pm.' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'isn't it strange how the little things can sour your experience? i had a good time at paris, the dealers were friendly, the staff was nice, the rooms were clean until i was checking out and the guy at the taxi line started yelling that my car was parked to far over. and he kept screaming and gesturing until i moved my car over until it was blocking traffic, which i was trying to avoid in the first place. i usually stay here but i won't be anymore. he was the guy on duty 2 17 at 12pm.' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Training: Provide additional training to the staff, particularly those working at the taxi line, to ensure they maintain a professional and courteous demeanor at all times.

2. Parking Management: Implement a clear parking policy and ensure that it is communicated effectively to guests. This will help prevent misunderstandings and potential conflicts regarding parking.

3. Conflict Resolution: Develop a conflict resolution strategy that encourages staff to address issues calmly and effectively, avoiding escalation."
2,"First, let's start with a few positives....\nGreat view!!! Yesterday, I was very disappointed in Rustlers Rooste! We made reservations for 5 pm, arrived at 4:45 and did not get seated until 6:20 pm. Many families were in same boat! It was a chaotic scene yesterday! Service was horrible, mashed potatoes were WAY too salty and pumpkin pie was super soggy / sugary! The only thing they got right was the turkey and yummy salad. For next thanksgiving, please honor your reservations! People don't mind waiting 15 to 30 minutes... But really an hour and a half??? You got the view going for you but that is about it! A total disappointment Rustlers Rooste... Why?","first, let's start with a few positives.... ngreat view!!! yesterday, i was very disappointed in rustlers rooste! we made reservations for 5 pm, arrived at 4 45 and did not get seated until 6 20 pm. many families were in same boat! it was a chaotic scene yesterday! service was horrible, mashed potatoes were way too salty and pumpkin pie was super soggy sugary! the only thing they got right was the turkey and yummy salad. for next thanksgiving, please honor your reservations! people don't mind waiting 15 to 30 minutes... but really an hour and a half??? you got the view going for you but that is about it! a total disappointment rustlers rooste... why?","disappointment, admiration, annoyance","[INST] A customer left us a 2-star review: 'first, let's start with a few positives.... ngreat view!!! yesterday, i was very disappointed in rustlers rooste! we made reservations for 5 pm, arrived at 4 45 and did not get seated until 6 20 pm. many families were in same boat! it was a chaotic scene yesterday! service was horrible, mashed potatoes were way too salty and pumpkin pie was super soggy sugary! the only thing they got right was the turkey and yummy salad. for next thanksgiving, please honor your reservations! people don't mind waiting 15 to 30 minutes... but really an hour and a half??? you got the view going for you but that is about it! a total disappointment rustlers rooste... why?' The customer feels disappointment, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'first, let's start with a few positives.... ngreat view!!! yesterday, i was very disappointed in rustlers rooste! we made reservations for 5 pm, arrived at 4 45 and did not get seated until 6 20 pm. many families were in same boat! it was a chaotic scene yesterday! service was horrible, mashed potatoes were way too salty and pumpkin pie was super soggy sugary! the only thing they got right was the turkey and yummy salad. for next thanksgiving, please honor your reservations! people don't mind waiting 15 to 30 minutes... but really an hour and a half??? you got the view going for you but that is about it! a total disappointment rustlers rooste... why?' The customer feels disappointment, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Rustler's Rooste, we can focus on the following areas:

1. Improve seating efficiency: Address the long wait time for seating by improving the reservation system, staffing levels, or seating arrangements to ensure a more timely service.

2. Enhance food quality: Address the issues with the mashed potatoes and pumpkin pie by improving the seasoning and texture of these dishes.

3. Improve service quality: Train staff to provide better, more attentive service, ensuring that customers feel valued and well taken care of."
2,"The food was ok. The service was extremely slow! We were 2 of 10 people in the entire place and it took almost an hour to get our food. I got the Mediterranean chicken which they told me would take 25 minutes to cook, which would have been fine except it took about 50 minutes. I doubt we will be back here anytime soon.","the food was ok. the service was extremely slow! we were 2 of 10 people in the entire place and it took almost an hour to get our food. i got the mediterranean chicken which they told me would take 25 minutes to cook, which would have been fine except it took about 50 minutes. i doubt we will be back here anytime soon.","confusion, neutral, disappointment","[INST] A customer left us a 2-star review: 'the food was ok. the service was extremely slow! we were 2 of 10 people in the entire place and it took almost an hour to get our food. i got the mediterranean chicken which they told me would take 25 minutes to cook, which would have been fine except it took about 50 minutes. i doubt we will be back here anytime soon.' The customer feels confusion, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the food was ok. the service was extremely slow! we were 2 of 10 people in the entire place and it took almost an hour to get our food. i got the mediterranean chicken which they told me would take 25 minutes to cook, which would have been fine except it took about 50 minutes. i doubt we will be back here anytime soon.' The customer feels confusion, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Speed up service: Address the issue of slow service by streamlining the ordering and delivery process. This could involve training staff to work more efficiently, reducing kitchen preparation time, or improving communication between kitchen and waiting staff.

2. Accurate estimation of cooking time: Ensure that the estimated cooking time for dishes is accurate. If a dish takes longer to cook, inform the customer promptly and offer a complimentary item or discount as a gesture of goodwill."
2,"It's a novelty and it's a fun one, but the wait was ridiculous. One of the staff members told me they had let a handful of people head home and were majorly understaffed as a result. We waited about an hour and a half to go through a maze that lasted about 15 minutes max. When you exit the maze you end up at the Baby Doll Lounge where the drinks are crazy expensive and the music is tragic. The view from the balcony bar  however is great.   It's fun in a touristy kind of way and it helped that we were in the All Hallow's Eve spirit, but I've been to better haunted houses that weren't so exorbitantly overpriced. For drinks and the maze we spent a boatload and that's with the locals discounts. Bummer.","it's a novelty and it's a fun one, but the wait was ridiculous. one of the staff members told me they had let a handful of people head home and were majorly understaffed as a result. we waited about an hour and a half to go through a maze that lasted about 15 minutes max. when you exit the maze you end up at the baby doll lounge where the drinks are crazy expensive and the music is tragic. the view from the balcony bar however is great. it's fun in a touristy kind of way and it helped that we were in the all hallow's eve spirit, but i've been to better haunted houses that weren't so exorbitantly overpriced. for drinks and the maze we spent a boatload and that's with the locals discounts. bummer.","amusement, admiration, joy","[INST] A customer left us a 2-star review: 'it's a novelty and it's a fun one, but the wait was ridiculous. one of the staff members told me they had let a handful of people head home and were majorly understaffed as a result. we waited about an hour and a half to go through a maze that lasted about 15 minutes max. when you exit the maze you end up at the baby doll lounge where the drinks are crazy expensive and the music is tragic. the view from the balcony bar however is great. it's fun in a touristy kind of way and it helped that we were in the all hallow's eve spirit, but i've been to better haunted houses that weren't so exorbitantly overpriced. for drinks and the maze we spent a boatload and that's with the locals discounts. bummer.' The customer feels amusement, admiration, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'it's a novelty and it's a fun one, but the wait was ridiculous. one of the staff members told me they had let a handful of people head home and were majorly understaffed as a result. we waited about an hour and a half to go through a maze that lasted about 15 minutes max. when you exit the maze you end up at the baby doll lounge where the drinks are crazy expensive and the music is tragic. the view from the balcony bar however is great. it's fun in a touristy kind of way and it helped that we were in the all hallow's eve spirit, but i've been to better haunted houses that weren't so exorbitantly overpriced. for drinks and the maze we spent a boatload and that's with the locals discounts. bummer.' The customer feels amusement, admiration, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Staffing: Ensure adequate staffing levels during peak hours to minimize wait times, especially for attractions like the maze.

2. Wait Times: Implement a more efficient system for managing wait times, such as a digital queue or regular updates on wait times.

3. Pricing: Review the pricing of the maze and drinks in the Baby Doll Lounge to ensure they are competitive and offer value for the experience provided.

4. Communication: Improve communication with customers about wait times, attraction durations, and pricing. This can help manage expectations and prevent feelings of being overcharged."
2,"Maybe I went on a bad night, but the service was stunningly bad.  Water glasses stayed empty for almost 15 minutes!  Ordered 5 dishes, all pretty average.  The tab:  $300+.  I won't be back.","maybe i went on a bad night, but the service was stunningly bad. water glasses stayed empty for almost 15 minutes! ordered 5 dishes, all pretty average. the tab 300 . i won't be back.","disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'maybe i went on a bad night, but the service was stunningly bad. water glasses stayed empty for almost 15 minutes! ordered 5 dishes, all pretty average. the tab 300 . i won't be back.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'maybe i went on a bad night, but the service was stunningly bad. water glasses stayed empty for almost 15 minutes! ordered 5 dishes, all pretty average. the tab 300 . i won't be back.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Service Quality: Ensure that all staff are well-trained and attentive to customer needs, including refilling water glasses promptly.

2. Enhance Food Quality: Strive to offer high-quality dishes that meet or exceed customer expectations.

3. Address Timing Issues: Streamline the kitchen process to reduce wait times for food orders.

4. Show Empathy: Acknowledge the customer's feedback and express regret for their negative experience. Offer a sincere apology and an invitation to return for a complimentary meal to make amends."
2,"Okay... there is this once phrase that kind of describes my stay at IP.... \""you get what you pay for\"" haha. Anyways we stayed there a few weekends ago, I got this really good deal on lasvegas.com, but honestly I had never stayed there before. But the room was very functional, there were issues with the shower drain not going down all the way, the elevators sucked ass because they were slow and there was not enough. And basically... well the only reasons they got two stars is because the front desk decided to upgrade my room for free because I had a sour face about staying in the old building hahah","okay... there is this once phrase that kind of describes my stay at ip.... you get what you pay for haha. anyways we stayed there a few weekends ago, i got this really good deal on lasvegas.com, but honestly i had never stayed there before. but the room was very functional, there were issues with the shower drain not going down all the way, the elevators sucked ass because they were slow and there was not enough. and basically... well the only reasons they got two stars is because the front desk decided to upgrade my room for free because i had a sour face about staying in the old building hahah","amusement, joy, neutral","[INST] A customer left us a 2-star review: 'okay... there is this once phrase that kind of describes my stay at ip.... you get what you pay for haha. anyways we stayed there a few weekends ago, i got this really good deal on lasvegas.com, but honestly i had never stayed there before. but the room was very functional, there were issues with the shower drain not going down all the way, the elevators sucked ass because they were slow and there was not enough. and basically... well the only reasons they got two stars is because the front desk decided to upgrade my room for free because i had a sour face about staying in the old building hahah' The customer feels amusement, joy, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'okay... there is this once phrase that kind of describes my stay at ip.... you get what you pay for haha. anyways we stayed there a few weekends ago, i got this really good deal on lasvegas.com, but honestly i had never stayed there before. but the room was very functional, there were issues with the shower drain not going down all the way, the elevators sucked ass because they were slow and there was not enough. and basically... well the only reasons they got two stars is because the front desk decided to upgrade my room for free because i had a sour face about staying in the old building hahah' The customer feels amusement, joy, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Maintenance: Address the issue with the shower drain to ensure it functions properly.
2. Elevators: Improve elevator efficiency by either repairing or replacing them to reduce wait times.
3. Room Upgrades: Continue offering room upgrades for guests who express dissatisfaction with their initial room assignment.
4. Communication: Enhance communication with guests to address any concerns they may have promptly and professionally.
5. Online Listings: Ensure that the room rates accurately reflect the quality of the accommodations offered to avoid misleading potential guests."
2,"At first glance, the restaurant seems to be pretty well built with a. lot of nice, casual tables. Empty tables, except for the staff eating in the dining room. The first thing that catches my eye is the glass of water, lots of random floating white bits. This is not your usual dirty glass mind you, there were a substantial number of things on my glass and of my companion's glass.\n\nWe ordered a Thai Iced Tea since the water was no good. Fortunately this was clean, and tasted pretty good.\n\nFor entrees, we got Chicken Phad Thai, Pan Nang Beef, and Screaming Tiger.  The Phad Thai had decent flavor, and was quite plentiful for a lunch special under $7.  The Pan Nang Beef was quite different.  My companion asked for it mild but was still a bit spicy and grease was covering the top of the curry. It was quite poorly made and to date only one place in this city prepares it well.  The Screaming Tiger was decent.  Lightly marinated beef that was grilled to medium and sliced thin, served with steamed brocolli and carrots.  It had a tamarind soy dipping sauce (at least that's what it tasted like.)\n\nOverall, the experience was mediocre, and the total of the bill was about $30 for two people with 3 entrees and 2 drinks.","at first glance, the restaurant seems to be pretty well built with a. lot of nice, casual tables. empty tables, except for the staff eating in the dining room. the first thing that catches my eye is the glass of water, lots of random floating white bits. this is not your usual dirty glass mind you, there were a substantial number of things on my glass and of my companion's glass. n nwe ordered a thai iced tea since the water was no good. fortunately this was clean, and tasted pretty good. n nfor entrees, we got chicken phad thai, pan nang beef, and screaming tiger. the phad thai had decent flavor, and was quite plentiful for a lunch special under 7. the pan nang beef was quite different. my companion asked for it mild but was still a bit spicy and grease was covering the top of the curry. it was quite poorly made and to date only one place in this city prepares it well. the screaming tiger was decent. lightly marinated beef that was grilled to medium and sliced thin, served with steamed brocolli and carrots. it had a tamarind soy dipping sauce at least that's what it tasted like. n noverall, the experience was mediocre, and the total of the bill was about 30 for two people with 3 entrees and 2 drinks.","admiration, approval, neutral","[INST] A customer left us a 2-star review: 'at first glance, the restaurant seems to be pretty well built with a. lot of nice, casual tables. empty tables, except for the staff eating in the dining room. the first thing that catches my eye is the glass of water, lots of random floating white bits. this is not your usual dirty glass mind you, there were a substantial number of things on my glass and of my companion's glass. n nwe ordered a thai iced tea since the water was no good. fortunately this was clean, and tasted pretty good. n nfor entrees, we got chicken phad thai, pan nang beef, and screaming tiger. the phad thai had decent flavor, and was quite plentiful for a lunch special under 7. the pan nang beef was quite different. my companion asked for it mild but was still a bit spicy and grease was covering the top of the curry. it was quite poorly made and to date only one place in this city prepares it well. the screaming tiger was decent. lightly marinated beef that was grilled to medium and sliced thin, served with steamed brocolli and carrots. it had a tamarind soy dipping sauce at least that's what it tasted like. n noverall, the experience was mediocre, and the total of the bill was about 30 for two people with 3 entrees and 2 drinks.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'at first glance, the restaurant seems to be pretty well built with a. lot of nice, casual tables. empty tables, except for the staff eating in the dining room. the first thing that catches my eye is the glass of water, lots of random floating white bits. this is not your usual dirty glass mind you, there were a substantial number of things on my glass and of my companion's glass. n nwe ordered a thai iced tea since the water was no good. fortunately this was clean, and tasted pretty good. n nfor entrees, we got chicken phad thai, pan nang beef, and screaming tiger. the phad thai had decent flavor, and was quite plentiful for a lunch special under 7. the pan nang beef was quite different. my companion asked for it mild but was still a bit spicy and grease was covering the top of the curry. it was quite poorly made and to date only one place in this city prepares it well. the screaming tiger was decent. lightly marinated beef that was grilled to medium and sliced thin, served with steamed brocolli and carrots. it had a tamarind soy dipping sauce at least that's what it tasted like. n noverall, the experience was mediocre, and the total of the bill was about 30 for two people with 3 entrees and 2 drinks.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Cleanliness: Address the issue of dirty glasses by ensuring all glasses are thoroughly cleaned before use. This includes checking for any foreign particles.

2. Food Quality and Presentation: Improve the quality of the Pan Nang Beef dish by ensuring it is prepared correctly, with the right level of spiciness and without excessive grease. Consider offering a tasting option for customers who are particular about their spice levels.

3. Staff Behavior: Ensure that staff are not eating in the dining area during service hours. This can be perceived as unprofessional and may detract from the dining experience."
2,"While I have to agree with everyone that they can get you in and out of there FAST it left something to be desired for me like a thorough wax. The thing that really kills me is that I could actually hear other clients when I was in the waiting area. Not just mumbles, but clear as day conversations between the client and aesthetician. My wax was quick, but I had some strays that I had to tweeze. If I wanted to take the hair out myself, I wouldn't have paid you for a wax. Another thing I thought was weird was that I was given grape seed oil after to get any wax off. Again I am probably just being picky, but didn't I pay you for a service? Isn't ensuring I don't walk out with any wax on part of what I paid you for? I'm also used to having the area cleared of any hair that has been pulled, but wasn't cleaned off the skin. Didn't happen here. The most economical waxing place, but for $5 more I get a more thorough, cleaner job (granted it takes longer) at other places. Wouldn't go back unless I have 20 minutes and am in dire need of a wax.","while i have to agree with everyone that they can get you in and out of there fast it left something to be desired for me like a thorough wax. the thing that really kills me is that i could actually hear other clients when i was in the waiting area. not just mumbles, but clear as day conversations between the client and aesthetician. my wax was quick, but i had some strays that i had to tweeze. if i wanted to take the hair out myself, i wouldn't have paid you for a wax. another thing i thought was weird was that i was given grape seed oil after to get any wax off. again i am probably just being picky, but didn't i pay you for a service? isn't ensuring i don't walk out with any wax on part of what i paid you for? i'm also used to having the area cleared of any hair that has been pulled, but wasn't cleaned off the skin. didn't happen here. the most economical waxing place, but for 5 more i get a more thorough, cleaner job granted it takes longer at other places. wouldn't go back unless i have 20 minutes and am in dire need of a wax.","disappointment, annoyance, neutral","[INST] A customer left us a 2-star review: 'while i have to agree with everyone that they can get you in and out of there fast it left something to be desired for me like a thorough wax. the thing that really kills me is that i could actually hear other clients when i was in the waiting area. not just mumbles, but clear as day conversations between the client and aesthetician. my wax was quick, but i had some strays that i had to tweeze. if i wanted to take the hair out myself, i wouldn't have paid you for a wax. another thing i thought was weird was that i was given grape seed oil after to get any wax off. again i am probably just being picky, but didn't i pay you for a service? isn't ensuring i don't walk out with any wax on part of what i paid you for? i'm also used to having the area cleared of any hair that has been pulled, but wasn't cleaned off the skin. didn't happen here. the most economical waxing place, but for 5 more i get a more thorough, cleaner job granted it takes longer at other places. wouldn't go back unless i have 20 minutes and am in dire need of a wax.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'while i have to agree with everyone that they can get you in and out of there fast it left something to be desired for me like a thorough wax. the thing that really kills me is that i could actually hear other clients when i was in the waiting area. not just mumbles, but clear as day conversations between the client and aesthetician. my wax was quick, but i had some strays that i had to tweeze. if i wanted to take the hair out myself, i wouldn't have paid you for a wax. another thing i thought was weird was that i was given grape seed oil after to get any wax off. again i am probably just being picky, but didn't i pay you for a service? isn't ensuring i don't walk out with any wax on part of what i paid you for? i'm also used to having the area cleared of any hair that has been pulled, but wasn't cleaned off the skin. didn't happen here. the most economical waxing place, but for 5 more i get a more thorough, cleaner job granted it takes longer at other places. wouldn't go back unless i have 20 minutes and am in dire need of a wax.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Enhance privacy: Implement soundproofing measures in the waiting area to prevent clients from overhearing conversations between other clients and aestheticians.

2. Improve waxing technique: Train aestheticians to ensure a more thorough wax, leaving no stray hairs that require tweezing.

3. Offer a post-wax clean-up: After the waxing service, clean the skin to remove any remaining hair that has been pulled.

4. Provide a more appropriate post-wax product: Offer a product that effectively removes wax residue without requiring the client to do it themselves."
2,"Salsa was ok. Tomatillo was excellent. Rice and beans were bland. Steak taquitos were good and shrimp not so much. Get over the water charge folks... it is what 'tis. Waitress was tad pushy by upselling us to the moon and i didn't like that. Knife had crusty food on it, they replaced it but still gross.","salsa was ok. tomatillo was excellent. rice and beans were bland. steak taquitos were good and shrimp not so much. get over the water charge folks... it is what 'tis. waitress was tad pushy by upselling us to the moon and i didn't like that. knife had crusty food on it, they replaced it but still gross.","disapproval, admiration, neutral","[INST] A customer left us a 2-star review: 'salsa was ok. tomatillo was excellent. rice and beans were bland. steak taquitos were good and shrimp not so much. get over the water charge folks... it is what 'tis. waitress was tad pushy by upselling us to the moon and i didn't like that. knife had crusty food on it, they replaced it but still gross.' The customer feels disapproval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'salsa was ok. tomatillo was excellent. rice and beans were bland. steak taquitos were good and shrimp not so much. get over the water charge folks... it is what 'tis. waitress was tad pushy by upselling us to the moon and i didn't like that. knife had crusty food on it, they replaced it but still gross.' The customer feels disapproval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Enhance the flavor of the rice and beans to make them more appealing.

2. Upselling: Train our staff to offer suggestions in a more subtle and customer-friendly manner, avoiding coming across as pushy.

3. Cleanliness: Ensure all utensils are thoroughly cleaned and free of any food residue.

4. Communication: Address the water charge issue by providing clearer information about it, so customers are not caught off guard.

5. Overall Experience: Strive to create a welcoming and enjoyable atmosphere that encourages customers to feel comfortable and valued."
2,If you are desperate and have no where else to turn. This come close to Chinese food. I suggest going 2 China One in the Smith shipping center. Way better food for similar prices. Actually I am holding back a bit. Call me a snob but Panda is horrible.,if you are desperate and have no where else to turn. this come close to chinese food. i suggest going 2 china one in the smith shipping center. way better food for similar prices. actually i am holding back a bit. call me a snob but panda is horrible.,"fear, neutral, approval","[INST] A customer left us a 2-star review: 'if you are desperate and have no where else to turn. this come close to chinese food. i suggest going 2 china one in the smith shipping center. way better food for similar prices. actually i am holding back a bit. call me a snob but panda is horrible.' The customer feels fear, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'if you are desperate and have no where else to turn. this come close to chinese food. i suggest going 2 china one in the smith shipping center. way better food for similar prices. actually i am holding back a bit. call me a snob but panda is horrible.' The customer feels fear, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially win them back, we could consider the following steps:

1. Acknowledge their feedback: Respond to the review, acknowledging their dissatisfaction and expressing appreciation for their feedback.

2. Offer a personalized apology: Apologize for their negative experience and assure them that we value their business and are committed to providing high-quality food.

3. Address their concerns: Explain any changes or improvements we have made to our menu, cooking process, or service since their visit to address their specific complaints about the food resembling Chinese food from a lower-quality establishment."
2,"Sorry I know this place is popular...just not a fan for several reasons.\n\n1) No hot subs...i'm just not a fan of cold sandwiches\n2) Learned what baguettes are...hard bread = stale bread to me\n3) Cash only...had to use ATM with atm & bank fees\n\nLemonaid is good, could only eat half my ham & cheese sandwich...\n\nwent across the street to eat a bigmac which i would also give 2 stars for...","sorry i know this place is popular...just not a fan for several reasons. n n1 no hot subs...i'm just not a fan of cold sandwiches n2 learned what baguettes are...hard bread stale bread to me n3 cash only...had to use atm with atm bank fees n nlemonaid is good, could only eat half my ham cheese sandwich... n nwent across the street to eat a bigmac which i would also give 2 stars for...","remorse, disappointment, disapproval","[INST] A customer left us a 2-star review: 'sorry i know this place is popular...just not a fan for several reasons. n n1 no hot subs...i'm just not a fan of cold sandwiches n2 learned what baguettes are...hard bread stale bread to me n3 cash only...had to use atm with atm bank fees n nlemonaid is good, could only eat half my ham cheese sandwich... n nwent across the street to eat a bigmac which i would also give 2 stars for...' The customer feels remorse, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'sorry i know this place is popular...just not a fan for several reasons. n n1 no hot subs...i'm just not a fan of cold sandwiches n2 learned what baguettes are...hard bread stale bread to me n3 cash only...had to use atm with atm bank fees n nlemonaid is good, could only eat half my ham cheese sandwich... n nwent across the street to eat a bigmac which i would also give 2 stars for...' The customer feels remorse, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Ensure hot subs are consistently prepared and served to maintain customer satisfaction.

2. Improve the quality of baguettes to make them softer and more appealing to customers.

3. Offer multiple payment options, such as credit/debit cards, to eliminate the need for customers to use ATMs and incur bank fees.

4. Consider portion sizes to prevent customers from feeling unsatisfied or unable to finish their meals.

5. Strive for excellence in all aspects of the dining experience, including food quality, service, and ambiance, to improve overall customer satisfaction.

6. Offer a variety of menu options to cater to diverse tastes and preferences."
2,"I have a unique appreciation for smaller, urban, phoenix based spots.  Matt's Big Breakfast was recommended from a few people in my building.  I went there a few days ago and the wait was atrocious.  When I got to my table I was given a menu.  The food seemed fairly common and nothing stuck out.  The waiter seemed too involved with tasks that I assume far surpassed customer satisfaction in importance.  At best, this was a drawn out version of an old, unmaintained, dirty Denny's.  I will not return.","i have a unique appreciation for smaller, urban, phoenix based spots. matt's big breakfast was recommended from a few people in my building. i went there a few days ago and the wait was atrocious. when i got to my table i was given a menu. the food seemed fairly common and nothing stuck out. the waiter seemed too involved with tasks that i assume far surpassed customer satisfaction in importance. at best, this was a drawn out version of an old, unmaintained, dirty denny's. i will not return.","disappointment, disapproval, neutral","[INST] A customer left us a 2-star review: 'i have a unique appreciation for smaller, urban, phoenix based spots. matt's big breakfast was recommended from a few people in my building. i went there a few days ago and the wait was atrocious. when i got to my table i was given a menu. the food seemed fairly common and nothing stuck out. the waiter seemed too involved with tasks that i assume far surpassed customer satisfaction in importance. at best, this was a drawn out version of an old, unmaintained, dirty denny's. i will not return.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i have a unique appreciation for smaller, urban, phoenix based spots. matt's big breakfast was recommended from a few people in my building. i went there a few days ago and the wait was atrocious. when i got to my table i was given a menu. the food seemed fairly common and nothing stuck out. the waiter seemed too involved with tasks that i assume far surpassed customer satisfaction in importance. at best, this was a drawn out version of an old, unmaintained, dirty denny's. i will not return.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Matt's Big Breakfast, consider the following steps:

1. Reduce wait times: Implement strategies to minimize wait times, such as taking reservations, optimizing staffing during peak hours, or offering a call-ahead seating system.

2. Enhance menu offerings: Offer unique, locally-sourced, or specialty items that set Matt's Big Breakfast apart from other restaurants. This can help create a more memorable dining experience for customers.

3. Train staff on customer service: Ensure that waitstaff are well-trained in providing excellent customer service, with a focus on making customers feel valued and attended to."
2,Food is actually pretty decent.  Staff is just plain rude!!!  Didn't even know what the special band discount the front desk gave us meant....treated us like crap.  Then on special bday dinner they royally screwed up my dinner reservation.\n\nAgain - food and beer would have given this a 4 star.  Staff definitely brings this rating down.,food is actually pretty decent. staff is just plain rude!!! didn't even know what the special band discount the front desk gave us meant....treated us like crap. then on special bday dinner they royally screwed up my dinner reservation. n nagain food and beer would have given this a 4 star. staff definitely brings this rating down.,"annoyance, disappointment, anger","[INST] A customer left us a 2-star review: 'food is actually pretty decent. staff is just plain rude!!! didn't even know what the special band discount the front desk gave us meant....treated us like crap. then on special bday dinner they royally screwed up my dinner reservation. n nagain food and beer would have given this a 4 star. staff definitely brings this rating down.' The customer feels annoyance, disappointment, anger. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'food is actually pretty decent. staff is just plain rude!!! didn't even know what the special band discount the front desk gave us meant....treated us like crap. then on special bday dinner they royally screwed up my dinner reservation. n nagain food and beer would have given this a 4 star. staff definitely brings this rating down.' The customer feels annoyance, disappointment, anger. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review by acknowledging the customer's disappointment with the staff's behavior and the mishandling of their reservation.

2. Apologize sincerely: Express genuine regret for the poor experience they had, and assure them that we value their feedback and are committed to making things right.

3. Clarify the special band discount: Provide clear and concise information about the special band discount, so customers can understand its benefits and avoid confusion in the future."
2,"So the family would like me to start off by saying wouldn't it be nice if the servers smiled at least once. Oh yes and why are they so stingy with the butter. Oh and when did they change their menu. \nI guess we shouldn't expect good things to remain good forever, but we can dream. We used to enjoy The Good Egg but now......well.....meh. Wish we still liked it but, no.","so the family would like me to start off by saying wouldn't it be nice if the servers smiled at least once. oh yes and why are they so stingy with the butter. oh and when did they change their menu. ni guess we shouldn't expect good things to remain good forever, but we can dream. we used to enjoy the good egg but now......well.....meh. wish we still liked it but, no.","disappointment, neutral, disapproval","[INST] A customer left us a 2-star review: 'so the family would like me to start off by saying wouldn't it be nice if the servers smiled at least once. oh yes and why are they so stingy with the butter. oh and when did they change their menu. ni guess we shouldn't expect good things to remain good forever, but we can dream. we used to enjoy the good egg but now......well.....meh. wish we still liked it but, no.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'so the family would like me to start off by saying wouldn't it be nice if the servers smiled at least once. oh yes and why are they so stingy with the butter. oh and when did they change their menu. ni guess we shouldn't expect good things to remain good forever, but we can dream. we used to enjoy the good egg but now......well.....meh. wish we still liked it but, no.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Customer Service: Encourage our staff to be more friendly and approachable. A warm smile and positive attitude can significantly enhance the dining experience.

2. Review Menu Presentation: Ensure that any changes to the menu are communicated clearly to customers. This could be through updates on the website, social media, or in-restaurant signage.

3. Enhance Food Quality: Review the portion sizes and quality of ingredients, particularly in relation to items like butter, to ensure they meet customer expectations."
2,The food is alright but the service is terrible and slow every time I come here! The waiters need to follow up on the tables for any water or banchan refills instead of just serving the food & moving on to new orders. Takamatsu in chandler has better quality  food & the best service since the manager is on the floor directing the employees.  Chodang is also better in food quality but the service can be slow at times but its not as bad as it is at hodori.,the food is alright but the service is terrible and slow every time i come here! the waiters need to follow up on the tables for any water or banchan refills instead of just serving the food moving on to new orders. takamatsu in chandler has better quality food the best service since the manager is on the floor directing the employees. chodang is also better in food quality but the service can be slow at times but its not as bad as it is at hodori.,"approval, neutral, admiration","[INST] A customer left us a 2-star review: 'the food is alright but the service is terrible and slow every time i come here! the waiters need to follow up on the tables for any water or banchan refills instead of just serving the food moving on to new orders. takamatsu in chandler has better quality food the best service since the manager is on the floor directing the employees. chodang is also better in food quality but the service can be slow at times but its not as bad as it is at hodori.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the food is alright but the service is terrible and slow every time i come here! the waiters need to follow up on the tables for any water or banchan refills instead of just serving the food moving on to new orders. takamatsu in chandler has better quality food the best service since the manager is on the floor directing the employees. chodang is also better in food quality but the service can be slow at times but its not as bad as it is at hodori.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Hodori, we can focus on the following areas:

1. Improve Service Speed: Train staff to prioritize refilling water and banchan (side dishes) regularly, ensuring tables are attended to promptly.

2. Enhance Communication: Encourage staff to check on customers more frequently, addressing any concerns or needs they may have.

3. Manager's Presence: Have the manager or a designated supervisor on the floor to oversee service quality and provide guidance to staff when necessary.

4. Staff Training: Provide ongoing training to ensure staff are knowledgeable about menu items, service standards, and customer expectations."
2,"The place was super busy maybe that is why our food was really cold. Seemed like chicken was cold but the cheese was warm. Fries were completely cold. I would have loved to wait a little more for a better, warmer meal.","the place was super busy maybe that is why our food was really cold. seemed like chicken was cold but the cheese was warm. fries were completely cold. i would have loved to wait a little more for a better, warmer meal.","love, desire, neutral","[INST] A customer left us a 2-star review: 'the place was super busy maybe that is why our food was really cold. seemed like chicken was cold but the cheese was warm. fries were completely cold. i would have loved to wait a little more for a better, warmer meal.' The customer feels love, desire, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the place was super busy maybe that is why our food was really cold. seemed like chicken was cold but the cheese was warm. fries were completely cold. i would have loved to wait a little more for a better, warmer meal.' The customer feels love, desire, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. **Improve Food Temperature Consistency**: Ensure that all components of the meal, particularly the chicken and fries, are served hot. This can be achieved by monitoring kitchen processes and adjusting cooking times as necessary.

2. **Manage Crowds Effectively**: When the restaurant is busy, it's crucial to maintain service quality. This might involve hiring more staff during peak hours, improving kitchen efficiency, or implementing a queue management system."
2,"Cheap prices for Vegas standards, but you get what you paid for. I'm not expecting ocean fresh seafood, but you could at least know the ingredients in your frozen quick-fry varieties instead of looking at each other like \""uhhhh I don't know?\""\n\nI'll admit that when it was piping hot, it was pretty good though. I would peg this as good for a late night snack after Zumanity or for NY-NY guests that don't feel like wandering back out to the strip, but nothing more.","cheap prices for vegas standards, but you get what you paid for. i'm not expecting ocean fresh seafood, but you could at least know the ingredients in your frozen quick fry varieties instead of looking at each other like uhhhh i don't know? n ni'll admit that when it was piping hot, it was pretty good though. i would peg this as good for a late night snack after zumanity or for ny ny guests that don't feel like wandering back out to the strip, but nothing more.","approval, admiration, confusion","[INST] A customer left us a 2-star review: 'cheap prices for vegas standards, but you get what you paid for. i'm not expecting ocean fresh seafood, but you could at least know the ingredients in your frozen quick fry varieties instead of looking at each other like uhhhh i don't know? n ni'll admit that when it was piping hot, it was pretty good though. i would peg this as good for a late night snack after zumanity or for ny ny guests that don't feel like wandering back out to the strip, but nothing more.' The customer feels approval, admiration, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'cheap prices for vegas standards, but you get what you paid for. i'm not expecting ocean fresh seafood, but you could at least know the ingredients in your frozen quick fry varieties instead of looking at each other like uhhhh i don't know? n ni'll admit that when it was piping hot, it was pretty good though. i would peg this as good for a late night snack after zumanity or for ny ny guests that don't feel like wandering back out to the strip, but nothing more.' The customer feels approval, admiration, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Transparency: Clearly list the ingredients for all our frozen quick fry varieties on the menu or packaging. This will help alleviate the customer's confusion and build trust.

2. Training: Provide better training for staff to ensure they are knowledgeable about the ingredients in the dishes they serve. This will help them answer customer inquiries more confidently.

3. Quality: While the customer acknowledges that the food is good when it's piping hot, improving the quality of the ingredients could lead to a more positive overall experience. This might involve sourcing higher-quality seafood or other ingredients."
2,"Very dissappointed with the customer service. Went there on Friday, 11/15/13 with my family. The waitress spent most of her time trying to upsale. She encouraged us to get extra cream cheese with out pollo con queso (in which we ordered 3). We did, and of course we were charged for the extra cream cheese. My son ordered the kids meal and I explained to her that it comes with a free drink. She already inputted the charge and stated that she would speak with her manager. She never removed the item from the bill. Normally, we overtip on our bill. We usually leave approximately 15% if the service was poor. We left an $11 tip on our bill that was $70.44 ($81.44 after tip) due to the poor service. I checked my bank account today and noticed that our waitress added an extra $1. Total amount charged was $82.44. Ajo Al's just lost a customer for life.","very dissappointed with the customer service. went there on friday, 11 15 13 with my family. the waitress spent most of her time trying to upsale. she encouraged us to get extra cream cheese with out pollo con queso in which we ordered 3 . we did, and of course we were charged for the extra cream cheese. my son ordered the kids meal and i explained to her that it comes with a free drink. she already inputted the charge and stated that she would speak with her manager. she never removed the item from the bill. normally, we overtip on our bill. we usually leave approximately 15 if the service was poor. we left an 11 tip on our bill that was 70.44 81.44 after tip due to the poor service. i checked my bank account today and noticed that our waitress added an extra 1. total amount charged was 82.44. ajo al's just lost a customer for life.","disappointment, neutral, annoyance","[INST] A customer left us a 2-star review: 'very dissappointed with the customer service. went there on friday, 11 15 13 with my family. the waitress spent most of her time trying to upsale. she encouraged us to get extra cream cheese with out pollo con queso in which we ordered 3 . we did, and of course we were charged for the extra cream cheese. my son ordered the kids meal and i explained to her that it comes with a free drink. she already inputted the charge and stated that she would speak with her manager. she never removed the item from the bill. normally, we overtip on our bill. we usually leave approximately 15 if the service was poor. we left an 11 tip on our bill that was 70.44 81.44 after tip due to the poor service. i checked my bank account today and noticed that our waitress added an extra 1. total amount charged was 82.44. ajo al's just lost a customer for life.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'very dissappointed with the customer service. went there on friday, 11 15 13 with my family. the waitress spent most of her time trying to upsale. she encouraged us to get extra cream cheese with out pollo con queso in which we ordered 3 . we did, and of course we were charged for the extra cream cheese. my son ordered the kids meal and i explained to her that it comes with a free drink. she already inputted the charge and stated that she would speak with her manager. she never removed the item from the bill. normally, we overtip on our bill. we usually leave approximately 15 if the service was poor. we left an 11 tip on our bill that was 70.44 81.44 after tip due to the poor service. i checked my bank account today and noticed that our waitress added an extra 1. total amount charged was 82.44. ajo al's just lost a customer for life.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Ajo al's, the following steps could be taken:

1. Train staff on upselling techniques that are less intrusive and more customer-focused. The customer felt pressured by the waitress to purchase extra cream cheese, which may have contributed to their dissatisfaction.
2. Ensure that staff are well-informed about the menu items and their prices, including any free items that come with certain meals. In this case, the waitress may have mistakenly charged the customer for an item that was supposed to be free with their son's kids meal.
3. Implement a system for handling errors and complaints effectively."
2,"The food was just OK. I had a pulled pork sandwich (it is a cold sandwich), and the bacon on it was cold and just tasted like grisly left overs.  It was bereft of seasoning, too. \nOur food came out fast however it was challenging getting the staff to provide a refill (it wasn't busy at the time).\nWith all the choices here in Las Vegas, I would not recommend!","the food was just ok. i had a pulled pork sandwich it is a cold sandwich , and the bacon on it was cold and just tasted like grisly left overs. it was bereft of seasoning, too. nour food came out fast however it was challenging getting the staff to provide a refill it wasn't busy at the time . nwith all the choices here in las vegas, i would not recommend!","disapproval, neutral, disappointment","[INST] A customer left us a 2-star review: 'the food was just ok. i had a pulled pork sandwich it is a cold sandwich , and the bacon on it was cold and just tasted like grisly left overs. it was bereft of seasoning, too. nour food came out fast however it was challenging getting the staff to provide a refill it wasn't busy at the time . nwith all the choices here in las vegas, i would not recommend!' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the food was just ok. i had a pulled pork sandwich it is a cold sandwich , and the bacon on it was cold and just tasted like grisly left overs. it was bereft of seasoning, too. nour food came out fast however it was challenging getting the staff to provide a refill it wasn't busy at the time . nwith all the choices here in las vegas, i would not recommend!' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Ensure that all dishes, particularly the pulled pork sandwich, are cooked and served hot. The bacon should be crispy and flavorful, and the sandwich should be seasoned appropriately.

2. Staff Attention: Improve staff responsiveness to customer requests, especially for refills. Even when the restaurant isn't busy, it's important to maintain a high level of service.

3. Communication: Consider implementing a system for feedback, such as a comment card or online survey, to better understand customer expectations and make necessary improvements."
2,"went to Frys tonight to pickup some groceries and thought I would try their new semi-automated deli pickup service. filled out the necessary request and received a receipt saying that my deli would be ready after 7:21 pm. Great\nWent back to the deli at 7:31pm and my order was not there, Inquired to the person behind the counter on where my order was. He glanced towards the receipt machine and there was my order. Asked what happened and his excuse was that he was not here, ok you are now....ridiculous. If you're going to add an automated service make sure it works, maybe you should consider adding an audible alarm so people know that an order needs to be filled (since you have many people rotating in and out of the area)\nI just told him to forget it and went to checkout.","went to frys tonight to pickup some groceries and thought i would try their new semi automated deli pickup service. filled out the necessary request and received a receipt saying that my deli would be ready after 7 21 pm. great nwent back to the deli at 7 31pm and my order was not there, inquired to the person behind the counter on where my order was. he glanced towards the receipt machine and there was my order. asked what happened and his excuse was that he was not here, ok you are now....ridiculous. if you're going to add an automated service make sure it works, maybe you should consider adding an audible alarm so people know that an order needs to be filled since you have many people rotating in and out of the area ni just told him to forget it and went to checkout.","amusement, annoyance, neutral","[INST] A customer left us a 2-star review: 'went to frys tonight to pickup some groceries and thought i would try their new semi automated deli pickup service. filled out the necessary request and received a receipt saying that my deli would be ready after 7 21 pm. great nwent back to the deli at 7 31pm and my order was not there, inquired to the person behind the counter on where my order was. he glanced towards the receipt machine and there was my order. asked what happened and his excuse was that he was not here, ok you are now....ridiculous. if you're going to add an automated service make sure it works, maybe you should consider adding an audible alarm so people know that an order needs to be filled since you have many people rotating in and out of the area ni just told him to forget it and went to checkout.' The customer feels amusement, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'went to frys tonight to pickup some groceries and thought i would try their new semi automated deli pickup service. filled out the necessary request and received a receipt saying that my deli would be ready after 7 21 pm. great nwent back to the deli at 7 31pm and my order was not there, inquired to the person behind the counter on where my order was. he glanced towards the receipt machine and there was my order. asked what happened and his excuse was that he was not here, ok you are now....ridiculous. if you're going to add an automated service make sure it works, maybe you should consider adding an audible alarm so people know that an order needs to be filled since you have many people rotating in and out of the area ni just told him to forget it and went to checkout.' The customer feels amusement, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Improve communication: Ensure that the automated deli pickup service provides accurate and timely updates on order status. This could include sending notifications when the order is ready or if there are any delays.

2. Enhance training: Provide better training to staff members who handle the deli pickup service, emphasizing the importance of accuracy and timeliness in order fulfillment.

3. Implement a system for lost orders: Establish a protocol for handling lost orders, such as double-checking the system, re-making the order, or offering compensation to the customer."
2,"Probably the worst tasting stuffed cabbage I've ever had.  It was sickeningly sweet (tasted sweeter than my soda!), and there were raisins in the tomato sauce which probably added to the sweetness.  The ground meat on the inside on the other hand, was very bland.  I thought when you had something as a \""special\"", such as the Friday stuffed cabbage, that meant it was supposed to be really good?  The overwhelming sweetness of the sauce made it very hard to eat.\n\nThe only redeeming factor in the meal was when I tried some of the Straw sandwich (pastrami, sauerkraut, swiss), which was decent, nothing spectacular, but a whole lot better than the stuffed cabbage.  At other delis I've been to, you can get a whole lot more meat, and more flavor for about the same price, so I will probably be skipping any future visits to this deli.","probably the worst tasting stuffed cabbage i've ever had. it was sickeningly sweet tasted sweeter than my soda! , and there were raisins in the tomato sauce which probably added to the sweetness. the ground meat on the inside on the other hand, was very bland. i thought when you had something as a special , such as the friday stuffed cabbage, that meant it was supposed to be really good? the overwhelming sweetness of the sauce made it very hard to eat. n nthe only redeeming factor in the meal was when i tried some of the straw sandwich pastrami, sauerkraut, swiss , which was decent, nothing spectacular, but a whole lot better than the stuffed cabbage. at other delis i've been to, you can get a whole lot more meat, and more flavor for about the same price, so i will probably be skipping any future visits to this deli.","disappointment, annoyance, disgust","[INST] A customer left us a 2-star review: 'probably the worst tasting stuffed cabbage i've ever had. it was sickeningly sweet tasted sweeter than my soda! , and there were raisins in the tomato sauce which probably added to the sweetness. the ground meat on the inside on the other hand, was very bland. i thought when you had something as a special , such as the friday stuffed cabbage, that meant it was supposed to be really good? the overwhelming sweetness of the sauce made it very hard to eat. n nthe only redeeming factor in the meal was when i tried some of the straw sandwich pastrami, sauerkraut, swiss , which was decent, nothing spectacular, but a whole lot better than the stuffed cabbage. at other delis i've been to, you can get a whole lot more meat, and more flavor for about the same price, so i will probably be skipping any future visits to this deli.' The customer feels disappointment, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'probably the worst tasting stuffed cabbage i've ever had. it was sickeningly sweet tasted sweeter than my soda! , and there were raisins in the tomato sauce which probably added to the sweetness. the ground meat on the inside on the other hand, was very bland. i thought when you had something as a special , such as the friday stuffed cabbage, that meant it was supposed to be really good? the overwhelming sweetness of the sauce made it very hard to eat. n nthe only redeeming factor in the meal was when i tried some of the straw sandwich pastrami, sauerkraut, swiss , which was decent, nothing spectacular, but a whole lot better than the stuffed cabbage. at other delis i've been to, you can get a whole lot more meat, and more flavor for about the same price, so i will probably be skipping any future visits to this deli.' The customer feels disappointment, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address the customer's concerns directly: Acknowledge the negative review and apologize for the unsatisfactory experience.

2. Adjust the recipe for the stuffed cabbage: Reduce the sweetness in the tomato sauce and eliminate raisins from the recipe.

3. Enhance the flavor of the ground meat: Experiment with different seasonings to make the meat filling more flavorful.

4. Offer a complimentary dish: As a gesture of goodwill, offer the customer a free meal or a discount on their next visit to try a different menu item."
2,Great food. Service could be better. Terrible managment. Hostess let friends and other go ahead in line when packed. Managment does not strive for good customer service. Had a manager who really didnt seem to care that we had been waiting and got terrible customer service. She sided with employees and made us feel like we were doing something wrong. Terrible...,great food. service could be better. terrible managment. hostess let friends and other go ahead in line when packed. managment does not strive for good customer service. had a manager who really didnt seem to care that we had been waiting and got terrible customer service. she sided with employees and made us feel like we were doing something wrong. terrible...,"disappointment, admiration, annoyance","[INST] A customer left us a 2-star review: 'great food. service could be better. terrible managment. hostess let friends and other go ahead in line when packed. managment does not strive for good customer service. had a manager who really didnt seem to care that we had been waiting and got terrible customer service. she sided with employees and made us feel like we were doing something wrong. terrible...' The customer feels disappointment, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'great food. service could be better. terrible managment. hostess let friends and other go ahead in line when packed. managment does not strive for good customer service. had a manager who really didnt seem to care that we had been waiting and got terrible customer service. she sided with employees and made us feel like we were doing something wrong. terrible...' The customer feels disappointment, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Service Improvement: Train staff to prioritize customer needs, be attentive, and provide prompt service.

2. Line Management: Implement a fair and efficient system for managing waiting customers, ensuring no one is given preferential treatment.

3. Management Engagement: Encourage managers to be more proactive in addressing customer concerns, showing empathy, and striving for excellent customer service.

4. Communication: Improve communication between staff and customers, ensuring that any issues are addressed promptly and professionally."
2,"Looking for a late night snack...actual dinner, too.\nLarge place with a few tables and pizza by the slice.\nNot to many pizza by the slices were available.  Was talking with the staff about the pizza slices available.  Staff was very friendly...but not so informative...more later.  Ordered the pepperoni and sausage.   Forgot to ask if it is the sweet sausage or hotter...unfortunately it was really sweet...not the crappppy crumbled crap many Burg places use but this was a very sweet tasting almost like tasting perfume.  What a mistake. \nTook off the sausage but it still had the flavors...Oh Well, better ask next time. \nThe crust seemed to be pretty good.\n \nJust as I took my first bite a delicious looking white pizza came out of the oven.  Now why oh why didn't they tell me that?????","looking for a late night snack...actual dinner, too. nlarge place with a few tables and pizza by the slice. nnot to many pizza by the slices were available. was talking with the staff about the pizza slices available. staff was very friendly...but not so informative...more later. ordered the pepperoni and sausage. forgot to ask if it is the sweet sausage or hotter...unfortunately it was really sweet...not the crappppy crumbled crap many burg places use but this was a very sweet tasting almost like tasting perfume. what a mistake. ntook off the sausage but it still had the flavors...oh well, better ask next time. nthe crust seemed to be pretty good. n njust as i took my first bite a delicious looking white pizza came out of the oven. now why oh why didn't they tell me that?????","disappointment, neutral, annoyance","[INST] A customer left us a 2-star review: 'looking for a late night snack...actual dinner, too. nlarge place with a few tables and pizza by the slice. nnot to many pizza by the slices were available. was talking with the staff about the pizza slices available. staff was very friendly...but not so informative...more later. ordered the pepperoni and sausage. forgot to ask if it is the sweet sausage or hotter...unfortunately it was really sweet...not the crappppy crumbled crap many burg places use but this was a very sweet tasting almost like tasting perfume. what a mistake. ntook off the sausage but it still had the flavors...oh well, better ask next time. nthe crust seemed to be pretty good. n njust as i took my first bite a delicious looking white pizza came out of the oven. now why oh why didn't they tell me that?????' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'looking for a late night snack...actual dinner, too. nlarge place with a few tables and pizza by the slice. nnot to many pizza by the slices were available. was talking with the staff about the pizza slices available. staff was very friendly...but not so informative...more later. ordered the pepperoni and sausage. forgot to ask if it is the sweet sausage or hotter...unfortunately it was really sweet...not the crappppy crumbled crap many burg places use but this was a very sweet tasting almost like tasting perfume. what a mistake. ntook off the sausage but it still had the flavors...oh well, better ask next time. nthe crust seemed to be pretty good. n njust as i took my first bite a delicious looking white pizza came out of the oven. now why oh why didn't they tell me that?????' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Improve communication: Clearly indicate the types of sausage available (sweet or hot) on the menu or when taking orders.

2. Offer a wider variety of pizza by the slice: Having more options available may prevent customers from feeling limited in their choices.

3. Train staff to be more informative: Ensure that staff members are well-informed about the menu items and are able to provide detailed information to customers when asked."
2,The manager was excellent however her staff on the chicolate side were very disorganized.  I really wanted to try the chocolate but a 20 minute wait while there only 3 people ahead of me was too much.  I finally left because the line really was not moving.  In addition there was a lady who bumped into me and did not say excuse me and would constantly make sour faces while serving others.  She really soured my sweet tooth.,the manager was excellent however her staff on the chicolate side were very disorganized. i really wanted to try the chocolate but a 20 minute wait while there only 3 people ahead of me was too much. i finally left because the line really was not moving. in addition there was a lady who bumped into me and did not say excuse me and would constantly make sour faces while serving others. she really soured my sweet tooth.,"disappointment, annoyance, neutral","[INST] A customer left us a 2-star review: 'the manager was excellent however her staff on the chicolate side were very disorganized. i really wanted to try the chocolate but a 20 minute wait while there only 3 people ahead of me was too much. i finally left because the line really was not moving. in addition there was a lady who bumped into me and did not say excuse me and would constantly make sour faces while serving others. she really soured my sweet tooth.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the manager was excellent however her staff on the chicolate side were very disorganized. i really wanted to try the chocolate but a 20 minute wait while there only 3 people ahead of me was too much. i finally left because the line really was not moving. in addition there was a lady who bumped into me and did not say excuse me and would constantly make sour faces while serving others. she really soured my sweet tooth.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Train staff on efficient chocolate production and service procedures to reduce wait times.
2. Implement a system to manage customer flow and ensure the line moves smoothly.
3. Encourage staff to be mindful of their actions and interactions with customers, promoting a friendly and respectful demeanor.
4. Offer apologies and compensation for the inconvenience experienced, such as a complimentary chocolate tasting or discount on future purchases.
5. Follow up with the customer to gather more specific feedback and demonstrate a commitment to continuous improvement."
2,"First the good news: very congenial hostesses who got us a last minute table, and friendly wait-staff who dealt gallantly with a somewhat dramatic champagne glass upset as well as a minor soy sauce incident.  The restaurant was beautiful and the view of the Bellagio fountains impressive.\n\nBut here's the bottom line: at approximately $60/person (including tax and tip), guests should be leaving pleasantly full and impressed with the cuisine.  We left already planning our late night snack and absolutely unimpressed with anything that Yellowtail had to offer.\n\nTheir flagship item, the  Big Eye Tuna Pizza was good, but somewhat bland.  We also liked the Edamame Two Ways: Sea Salt and Sweet Chili.  Everything else we ordered was pretty uninteresting, and I've had far better at any number of sushi bars in LA at 1/3 the price.\n\nWe had a bland Yellowtail Scallion roll, a lame Spicy Tuna roll, a very fishy Mackerel with Shiso that I couldn't even eat, very average pork Gyoza, and a fairly tasty Seared Albacore with Onion, Crispy Shitake Mushrooms and Chili Sesame.\n\nI don't mind dropping some coin on a great meal, and I am even OK with the concept that I might have to pay a premium for dining at the Bellagio (although I doubt I ever will again, after this meal), but heck...do I have to leave hungry too?","first the good news very congenial hostesses who got us a last minute table, and friendly wait staff who dealt gallantly with a somewhat dramatic champagne glass upset as well as a minor soy sauce incident. the restaurant was beautiful and the view of the bellagio fountains impressive. n nbut here's the bottom line at approximately 60 person including tax and tip , guests should be leaving pleasantly full and impressed with the cuisine. we left already planning our late night snack and absolutely unimpressed with anything that yellowtail had to offer. n ntheir flagship item, the big eye tuna pizza was good, but somewhat bland. we also liked the edamame two ways sea salt and sweet chili. everything else we ordered was pretty uninteresting, and i've had far better at any number of sushi bars in la at 1 3 the price. n nwe had a bland yellowtail scallion roll, a lame spicy tuna roll, a very fishy mackerel with shiso that i couldn't even eat, very average pork gyoza, and a fairly tasty seared albacore with onion, crispy shitake mushrooms and chili sesame. n ni don't mind dropping some coin on a great meal, and i am even ok with the concept that i might have to pay a premium for dining at the bellagio although i doubt i ever will again, after this meal , but heck...do i have to leave hungry too?","disappointment, admiration, disapproval","[INST] A customer left us a 2-star review: 'first the good news very congenial hostesses who got us a last minute table, and friendly wait staff who dealt gallantly with a somewhat dramatic champagne glass upset as well as a minor soy sauce incident. the restaurant was beautiful and the view of the bellagio fountains impressive. n nbut here's the bottom line at approximately 60 person including tax and tip , guests should be leaving pleasantly full and impressed with the cuisine. we left already planning our late night snack and absolutely unimpressed with anything that yellowtail had to offer. n ntheir flagship item, the big eye tuna pizza was good, but somewhat bland. we also liked the edamame two ways sea salt and sweet chili. everything else we ordered was pretty uninteresting, and i've had far better at any number of sushi bars in la at 1 3 the price. n nwe had a bland yellowtail scallion roll, a lame spicy tuna roll, a very fishy mackerel with shiso that i couldn't even eat, very average pork gyoza, and a fairly tasty seared albacore with onion, crispy shitake mushrooms and chili sesame. n ni don't mind dropping some coin on a great meal, and i am even ok with the concept that i might have to pay a premium for dining at the bellagio although i doubt i ever will again, after this meal , but heck...do i have to leave hungry too?' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'first the good news very congenial hostesses who got us a last minute table, and friendly wait staff who dealt gallantly with a somewhat dramatic champagne glass upset as well as a minor soy sauce incident. the restaurant was beautiful and the view of the bellagio fountains impressive. n nbut here's the bottom line at approximately 60 person including tax and tip , guests should be leaving pleasantly full and impressed with the cuisine. we left already planning our late night snack and absolutely unimpressed with anything that yellowtail had to offer. n ntheir flagship item, the big eye tuna pizza was good, but somewhat bland. we also liked the edamame two ways sea salt and sweet chili. everything else we ordered was pretty uninteresting, and i've had far better at any number of sushi bars in la at 1 3 the price. n nwe had a bland yellowtail scallion roll, a lame spicy tuna roll, a very fishy mackerel with shiso that i couldn't even eat, very average pork gyoza, and a fairly tasty seared albacore with onion, crispy shitake mushrooms and chili sesame. n ni don't mind dropping some coin on a great meal, and i am even ok with the concept that i might have to pay a premium for dining at the bellagio although i doubt i ever will again, after this meal , but heck...do i have to leave hungry too?' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the culinary offerings, particularly the sushi and raw fish dishes. Here are some specific suggestions:

1. Improve the flavor profile of the sushi rolls, especially the yellowtail scallion roll and spicy tuna roll. Consider using higher quality fish and experimenting with different seasonings to add more depth of flavor.

2. Address the issue of fishiness in the mackerel dish. This could be due to improper storage or preparation. Ensure that the fish is properly aged and handled to minimize fishiness."
2,The last time i was here it wasn't as bad as i remembered it to be in the past. When you come here be prepared to wait and hour or two before you can leave. Also expect  below average customer service and bring some water and snacks lol you are welcome.,the last time i was here it wasn't as bad as i remembered it to be in the past. when you come here be prepared to wait and hour or two before you can leave. also expect below average customer service and bring some water and snacks lol you are welcome.,"amusement, joy, gratitude","[INST] A customer left us a 2-star review: 'the last time i was here it wasn't as bad as i remembered it to be in the past. when you come here be prepared to wait and hour or two before you can leave. also expect below average customer service and bring some water and snacks lol you are welcome.' The customer feels amusement, joy, gratitude. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the last time i was here it wasn't as bad as i remembered it to be in the past. when you come here be prepared to wait and hour or two before you can leave. also expect below average customer service and bring some water and snacks lol you are welcome.' The customer feels amusement, joy, gratitude. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. **Reduce Wait Times**: Analyze and optimize service flow to minimize waiting times. This could involve staffing adjustments, process improvements, or clearer communication about wait times.

2. **Enhance Customer Service**: Provide regular training for staff to improve their interpersonal skills, empathy, and problem-solving abilities. Encourage them to engage with customers in a friendly and helpful manner.

3. **Communication**: Keep customers informed about wait times, service progress, and any issues that may arise. This can help manage customer expectations and reduce feelings of frustration."
2,"It has been about 6 years since we dined at streets of New York. This time we ordered a thin and crispy pizza, a Caesar salad and bread knots. From my memory the pizza was better than I remember but not great.   However, the salad was not edible in fact we took it back.  The romain was brown and at least 4 or five days past it's prime.   They took it back without any Question and comped us a piece cheesecake in good faith.  Who ever prepared our meal should be totally embarrassed....        I don't think we will go back..","it has been about 6 years since we dined at streets of new york. this time we ordered a thin and crispy pizza, a caesar salad and bread knots. from my memory the pizza was better than i remember but not great. however, the salad was not edible in fact we took it back. the romain was brown and at least 4 or five days past it's prime. they took it back without any question and comped us a piece cheesecake in good faith. who ever prepared our meal should be totally embarrassed.... i don't think we will go back..","neutral, embarrassment, disapproval","[INST] A customer left us a 2-star review: 'it has been about 6 years since we dined at streets of new york. this time we ordered a thin and crispy pizza, a caesar salad and bread knots. from my memory the pizza was better than i remember but not great. however, the salad was not edible in fact we took it back. the romain was brown and at least 4 or five days past it's prime. they took it back without any question and comped us a piece cheesecake in good faith. who ever prepared our meal should be totally embarrassed.... i don't think we will go back..' The customer feels neutral, embarrassment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'it has been about 6 years since we dined at streets of new york. this time we ordered a thin and crispy pizza, a caesar salad and bread knots. from my memory the pizza was better than i remember but not great. however, the salad was not edible in fact we took it back. the romain was brown and at least 4 or five days past it's prime. they took it back without any question and comped us a piece cheesecake in good faith. who ever prepared our meal should be totally embarrassed.... i don't think we will go back..' The customer feels neutral, embarrassment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Streets of New York, the following steps can be taken:

1. Quality Control: Enhance the quality of the Caesar salad by ensuring freshness and proper storage of ingredients, especially the romaine lettuce.

2. Training: Provide additional training to kitchen staff on food preparation and presentation to maintain consistency and quality in dishes.

3. Communication: Improve communication with customers about the preparation and delivery of their orders, especially when there are delays or issues with the food."
2,"Ordered 12 chicken wings and fries  for pick up.  Upon arriving at home, there were only 8 wings.  Called in and server was apologetic for placing wrong order.  Manager offered to make another 4 wings and for us to drive back to pick it up again, duuuuuh... Why would I drive all the way back for 4 wings???  I requested delivery or credit for next purchase.  \n\nAlthough food was good, especially the fries, the manager was rude, unprofessional and confrontational.  When asking how he can compensate, I said he need to start by changing his tone when speaking to customer.  We all have bad day once in a while, but know your place when working in customer facing business.  Manager said he would credit back in 48 hours.  I would rate food as a 4, customer service however is poor at best.","ordered 12 chicken wings and fries for pick up. upon arriving at home, there were only 8 wings. called in and server was apologetic for placing wrong order. manager offered to make another 4 wings and for us to drive back to pick it up again, duuuuuh... why would i drive all the way back for 4 wings??? i requested delivery or credit for next purchase. n nalthough food was good, especially the fries, the manager was rude, unprofessional and confrontational. when asking how he can compensate, i said he need to start by changing his tone when speaking to customer. we all have bad day once in a while, but know your place when working in customer facing business. manager said he would credit back in 48 hours. i would rate food as a 4, customer service however is poor at best.","annoyance, neutral, disappointment","[INST] A customer left us a 2-star review: 'ordered 12 chicken wings and fries for pick up. upon arriving at home, there were only 8 wings. called in and server was apologetic for placing wrong order. manager offered to make another 4 wings and for us to drive back to pick it up again, duuuuuh... why would i drive all the way back for 4 wings??? i requested delivery or credit for next purchase. n nalthough food was good, especially the fries, the manager was rude, unprofessional and confrontational. when asking how he can compensate, i said he need to start by changing his tone when speaking to customer. we all have bad day once in a while, but know your place when working in customer facing business. manager said he would credit back in 48 hours. i would rate food as a 4, customer service however is poor at best.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'ordered 12 chicken wings and fries for pick up. upon arriving at home, there were only 8 wings. called in and server was apologetic for placing wrong order. manager offered to make another 4 wings and for us to drive back to pick it up again, duuuuuh... why would i drive all the way back for 4 wings??? i requested delivery or credit for next purchase. n nalthough food was good, especially the fries, the manager was rude, unprofessional and confrontational. when asking how he can compensate, i said he need to start by changing his tone when speaking to customer. we all have bad day once in a while, but know your place when working in customer facing business. manager said he would credit back in 48 hours. i would rate food as a 4, customer service however is poor at best.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Accurate Order Fulfillment: Ensure that orders are correctly prepared and packaged to avoid any discrepancies between the order placed and the order received.

2. Timely Communication: If there is an issue with an order, such as a missing item, promptly inform the customer and offer a solution, such as a refund or replacement, without making them feel inconvenienced.

3. Professional Customer Service: Train staff to handle customer complaints with empathy, understanding, and a solution-oriented approach. This includes maintaining a professional tone and demeanor, even during difficult conversations."
2,$7 for a 2oz container of guac with chips. Don't ask the rude bartender for a water refill he will tell you to get it yourself.  Guess he thinks there is no tip in getting a customer a refill on water when the servers are really busy.\n\nFood was good but don't be in a hurry.  There was not enough staff on duty to meet demand.,7 for a 2oz container of guac with chips. don't ask the rude bartender for a water refill he will tell you to get it yourself. guess he thinks there is no tip in getting a customer a refill on water when the servers are really busy. n nfood was good but don't be in a hurry. there was not enough staff on duty to meet demand.,"neutral, admiration, disapproval","[INST] A customer left us a 2-star review: '7 for a 2oz container of guac with chips. don't ask the rude bartender for a water refill he will tell you to get it yourself. guess he thinks there is no tip in getting a customer a refill on water when the servers are really busy. n nfood was good but don't be in a hurry. there was not enough staff on duty to meet demand.' The customer feels neutral, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: '7 for a 2oz container of guac with chips. don't ask the rude bartender for a water refill he will tell you to get it yourself. guess he thinks there is no tip in getting a customer a refill on water when the servers are really busy. n nfood was good but don't be in a hurry. there was not enough staff on duty to meet demand.' The customer feels neutral, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Training: Train staff to be more customer-friendly and attentive, especially during busy periods. This includes being patient, courteous, and proactive in offering services such as water refills.

2. Staffing Levels: Ensure there is adequate staff on duty to meet demand. This will help reduce wait times and improve the overall customer experience.

3. Value for Money: Review the pricing of our guacamole and chips, ensuring it is competitive and offers good value for money."
2,"Large, well run and stocked Indian grocery store. Part of a plaza that includes a restaurant, beauty salon and chaat cafe. Also has gifts and clothing. That said, every time I've been there, I've been a bit disappointed. I get groceries but that's it. First run Bollywood movies - mostly for rent, not sale. And mostly out. You can buy original older ones (sometimes new) but in any case they're all expensive. No meat either. I wish there was one place that had everything together but until then I go all over ...","large, well run and stocked indian grocery store. part of a plaza that includes a restaurant, beauty salon and chaat cafe. also has gifts and clothing. that said, every time i've been there, i've been a bit disappointed. i get groceries but that's it. first run bollywood movies mostly for rent, not sale. and mostly out. you can buy original older ones sometimes new but in any case they're all expensive. no meat either. i wish there was one place that had everything together but until then i go all over ...","disappointment, neutral, desire","[INST] A customer left us a 2-star review: 'large, well run and stocked indian grocery store. part of a plaza that includes a restaurant, beauty salon and chaat cafe. also has gifts and clothing. that said, every time i've been there, i've been a bit disappointed. i get groceries but that's it. first run bollywood movies mostly for rent, not sale. and mostly out. you can buy original older ones sometimes new but in any case they're all expensive. no meat either. i wish there was one place that had everything together but until then i go all over ...' The customer feels disappointment, neutral, desire. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'large, well run and stocked indian grocery store. part of a plaza that includes a restaurant, beauty salon and chaat cafe. also has gifts and clothing. that said, every time i've been there, i've been a bit disappointed. i get groceries but that's it. first run bollywood movies mostly for rent, not sale. and mostly out. you can buy original older ones sometimes new but in any case they're all expensive. no meat either. i wish there was one place that had everything together but until then i go all over ...' The customer feels disappointment, neutral, desire. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Expand the selection of Bollywood movies for sale, focusing on newer releases at more affordable prices.

2. Introduce a variety of meat products to cater to customers who prefer non-vegetarian options.

3. Consider offering special promotions or discounts to encourage repeat visits and increase customer satisfaction.

4. Consider reorganizing the store layout to make it easier for customers to find what they are looking for, reducing frustration and improving overall shopping experience.

5. Actively seek customer feedback and make changes based on their suggestions to show that their opinions matter and are valued."
2,"Let me start off by saying, the cookies and bran muffin I sampled were absolutely delicious!! Also, the service was fine - patient and kind - even amidst some VERY rude women with kids who sent the children's food back because the toast wasn't crispy enough.. \nThat being said, I ordered the chopped salad with mixed greens and romaine I believe. The mixed greens were not just old, they were decomposing. Mushy and falling apart. Smelled terrible. This really irks me when you're paying $13 for a high-quality salad. I'm disappointed the chef didn't care enough to check what he puts on the plate. Otherwise, it would have been a great salad!\nI'm not that picky, but a lazy chef who doesn't care about food quality before the plate goes out is a bad sign.","let me start off by saying, the cookies and bran muffin i sampled were absolutely delicious!! also, the service was fine patient and kind even amidst some very rude women with kids who sent the children's food back because the toast wasn't crispy enough.. nthat being said, i ordered the chopped salad with mixed greens and romaine i believe. the mixed greens were not just old, they were decomposing. mushy and falling apart. smelled terrible. this really irks me when you're paying 13 for a high quality salad. i'm disappointed the chef didn't care enough to check what he puts on the plate. otherwise, it would have been a great salad! ni'm not that picky, but a lazy chef who doesn't care about food quality before the plate goes out is a bad sign.","disappointment, annoyance, admiration","[INST] A customer left us a 2-star review: 'let me start off by saying, the cookies and bran muffin i sampled were absolutely delicious!! also, the service was fine patient and kind even amidst some very rude women with kids who sent the children's food back because the toast wasn't crispy enough.. nthat being said, i ordered the chopped salad with mixed greens and romaine i believe. the mixed greens were not just old, they were decomposing. mushy and falling apart. smelled terrible. this really irks me when you're paying 13 for a high quality salad. i'm disappointed the chef didn't care enough to check what he puts on the plate. otherwise, it would have been a great salad! ni'm not that picky, but a lazy chef who doesn't care about food quality before the plate goes out is a bad sign.' The customer feels disappointment, annoyance, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'let me start off by saying, the cookies and bran muffin i sampled were absolutely delicious!! also, the service was fine patient and kind even amidst some very rude women with kids who sent the children's food back because the toast wasn't crispy enough.. nthat being said, i ordered the chopped salad with mixed greens and romaine i believe. the mixed greens were not just old, they were decomposing. mushy and falling apart. smelled terrible. this really irks me when you're paying 13 for a high quality salad. i'm disappointed the chef didn't care enough to check what he puts on the plate. otherwise, it would have been a great salad! ni'm not that picky, but a lazy chef who doesn't care about food quality before the plate goes out is a bad sign.' The customer feels disappointment, annoyance, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the poor quality of the salad and assure the customer that we value their feedback.
2. Offer a complimentary meal or discount on their next visit to make up for the disappointing experience.
3. Investigate the issue with the salad preparation and take immediate action to ensure that this does not happen again in the future.
4. Train staff on the importance of quality control and the need to check all dishes before they are served to customers.
5. Consider implementing a system for monitoring food quality and freshness, such as regular inspections and rotations of inventory."
2,"The low score here isn't really aimed at the quality of the shop. For a city centre newsagent it has everything you'd expect, and unlike some others it stocks \""fresh\"" fruit that is actually fresh as opposed to more rancid than what you'd find floating in Michael Barrymore's swimming pool.\n\nNo, my two stars are aimed at the miserable, bitter old shit that runs this place. I appreciate handing out fags and chewing gum to the public all day isn't exactly stimulating work, but this horrible old man really takes the biscuit.  Had he been just an assistant, then I could understand his unflinching contempt for those that pay his wages, but as the proprieter, it's unforgivable. \n\nMost sickening of all, on one occasion I saw him shamelessly brown-nosing a couple of Scandinavian tourists, to the extent that they actually looked a bit uncomfortable. Pathetic.","the low score here isn't really aimed at the quality of the shop. for a city centre newsagent it has everything you'd expect, and unlike some others it stocks fresh fruit that is actually fresh as opposed to more rancid than what you'd find floating in michael barrymore's swimming pool. n nno, my two stars are aimed at the miserable, bitter old shit that runs this place. i appreciate handing out fags and chewing gum to the public all day isn't exactly stimulating work, but this horrible old man really takes the biscuit. had he been just an assistant, then i could understand his unflinching contempt for those that pay his wages, but as the proprieter, it's unforgivable. n nmost sickening of all, on one occasion i saw him shamelessly brown nosing a couple of scandinavian tourists, to the extent that they actually looked a bit uncomfortable. pathetic.","annoyance, disapproval, neutral","[INST] A customer left us a 2-star review: 'the low score here isn't really aimed at the quality of the shop. for a city centre newsagent it has everything you'd expect, and unlike some others it stocks fresh fruit that is actually fresh as opposed to more rancid than what you'd find floating in michael barrymore's swimming pool. n nno, my two stars are aimed at the miserable, bitter old shit that runs this place. i appreciate handing out fags and chewing gum to the public all day isn't exactly stimulating work, but this horrible old man really takes the biscuit. had he been just an assistant, then i could understand his unflinching contempt for those that pay his wages, but as the proprieter, it's unforgivable. n nmost sickening of all, on one occasion i saw him shamelessly brown nosing a couple of scandinavian tourists, to the extent that they actually looked a bit uncomfortable. pathetic.' The customer feels annoyance, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the low score here isn't really aimed at the quality of the shop. for a city centre newsagent it has everything you'd expect, and unlike some others it stocks fresh fruit that is actually fresh as opposed to more rancid than what you'd find floating in michael barrymore's swimming pool. n nno, my two stars are aimed at the miserable, bitter old shit that runs this place. i appreciate handing out fags and chewing gum to the public all day isn't exactly stimulating work, but this horrible old man really takes the biscuit. had he been just an assistant, then i could understand his unflinching contempt for those that pay his wages, but as the proprieter, it's unforgivable. n nmost sickening of all, on one occasion i saw him shamelessly brown nosing a couple of scandinavian tourists, to the extent that they actually looked a bit uncomfortable. pathetic.' The customer feels annoyance, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Staff Training: Provide training to the store owner or manager to improve interpersonal skills and customer service. This could include communication skills, empathy, and understanding the importance of a positive customer experience.

2. Staff Rotation: If the store owner is often interacting with customers, consider rotating them with other staff members who may have better interpersonal skills.

3. Feedback Mechanism: Implement a feedback mechanism for customers to share their experiences and suggestions. This could help identify areas for improvement and address issues promptly.

4. Friendly Environment: Create a more welcoming and friendly environment in the store."
2,"This place blows.  Staff doesn't have a clue about customer service, (except a cute waitress but she was working on the patio).  Food was blah.  Spring rolls with out Thai basil, seriously? Pho was alright, but the sides of sprouts and basil were almost spoiled.\n\nHorrible, no. Below average, yes.","this place blows. staff doesn't have a clue about customer service, except a cute waitress but she was working on the patio . food was blah. spring rolls with out thai basil, seriously? pho was alright, but the sides of sprouts and basil were almost spoiled. n nhorrible, no. below average, yes.","disappointment, annoyance, disgust","[INST] A customer left us a 2-star review: 'this place blows. staff doesn't have a clue about customer service, except a cute waitress but she was working on the patio . food was blah. spring rolls with out thai basil, seriously? pho was alright, but the sides of sprouts and basil were almost spoiled. n nhorrible, no. below average, yes.' The customer feels disappointment, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this place blows. staff doesn't have a clue about customer service, except a cute waitress but she was working on the patio . food was blah. spring rolls with out thai basil, seriously? pho was alright, but the sides of sprouts and basil were almost spoiled. n nhorrible, no. below average, yes.' The customer feels disappointment, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience?  1. Train staff on customer service skills, emphasizing the importance of attentiveness and knowledgeable responses.

2. Ensure accurate preparation of dishes, particularly specialty items like spring rolls with Thai basil.

3. Check the freshness of all ingredients, especially perishable items like sprouts and basil, to prevent spoilage.

4. Encourage staff to engage with customers on the patio as well, not just those seated indoors.

5. Consider offering a follow-up to the customer, expressing concern about their experience and offering a complimentary meal or discount on their next visit to make amends."
2,"Went here for New years eve dinner. I was like, hmmm I am in Vegas, I need somewhere to eat before the party, this place still has reservations available? Lets try it!! Then I realized.... yup, they still have reservations on new years eve because..... HENCE THE 2 stars.\n\nFood sucked, waiting took forever even though the place was not busy. Not the place u want to be enjoying ur last meal before the year end. Just my 2cents. \n\nWill try this place again on a normal dinner nite to see if my experience changes.","went here for new years eve dinner. i was like, hmmm i am in vegas, i need somewhere to eat before the party, this place still has reservations available? lets try it!! then i realized.... yup, they still have reservations on new years eve because..... hence the 2 stars. n nfood sucked, waiting took forever even though the place was not busy. not the place u want to be enjoying ur last meal before the year end. just my 2cents. n nwill try this place again on a normal dinner nite to see if my experience changes.","realization, surprise, neutral","[INST] A customer left us a 2-star review: 'went here for new years eve dinner. i was like, hmmm i am in vegas, i need somewhere to eat before the party, this place still has reservations available? lets try it!! then i realized.... yup, they still have reservations on new years eve because..... hence the 2 stars. n nfood sucked, waiting took forever even though the place was not busy. not the place u want to be enjoying ur last meal before the year end. just my 2cents. n nwill try this place again on a normal dinner nite to see if my experience changes.' The customer feels realization, surprise, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'went here for new years eve dinner. i was like, hmmm i am in vegas, i need somewhere to eat before the party, this place still has reservations available? lets try it!! then i realized.... yup, they still have reservations on new years eve because..... hence the 2 stars. n nfood sucked, waiting took forever even though the place was not busy. not the place u want to be enjoying ur last meal before the year end. just my 2cents. n nwill try this place again on a normal dinner nite to see if my experience changes.' The customer feels realization, surprise, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Availability of reservations on New Year's Eve: Offer exclusive New Year's Eve packages or events that create a unique and memorable experience for customers, making it less likely for them to choose our restaurant as a last-minute option.

2. Food quality: Enhance the quality of our dishes by working closely with our chefs to ensure that the food meets or exceeds customer expectations.

3. Waiting time: Improve the efficiency of our service by streamlining the ordering and delivery process, reducing wait times, and ensuring that the dining area is staffed adequately to accommodate customers."
2,"We decided to check this place out after reading some of the reviews.  I guess I am disappointed because I had such high expectations.  This is just a regular coffee shop.  I was there with my husband and one of my twins.  I was going to order the breakfast burrito, but I wanted it with turkey sausage.  The girl at the counter told me they couldn't do it.  Ok, so I chose the Turkey sausage, egg and cheese on an English muffin.  I requested a scrambled egg for my little girl, again the girl at the counter told me they couldn't do that.  The eggs come pre-made in the shape of a patty, that sounded as appetizing as my sneakers after a 3 mile run.  I decided to cancel the food and pay for the coffee and bottled OJ I got for my baby.  Too bad, I am always looking for breakfast places.","we decided to check this place out after reading some of the reviews. i guess i am disappointed because i had such high expectations. this is just a regular coffee shop. i was there with my husband and one of my twins. i was going to order the breakfast burrito, but i wanted it with turkey sausage. the girl at the counter told me they couldn't do it. ok, so i chose the turkey sausage, egg and cheese on an english muffin. i requested a scrambled egg for my little girl, again the girl at the counter told me they couldn't do that. the eggs come pre made in the shape of a patty, that sounded as appetizing as my sneakers after a 3 mile run. i decided to cancel the food and pay for the coffee and bottled oj i got for my baby. too bad, i am always looking for breakfast places.","disappointment, neutral, disapproval","[INST] A customer left us a 2-star review: 'we decided to check this place out after reading some of the reviews. i guess i am disappointed because i had such high expectations. this is just a regular coffee shop. i was there with my husband and one of my twins. i was going to order the breakfast burrito, but i wanted it with turkey sausage. the girl at the counter told me they couldn't do it. ok, so i chose the turkey sausage, egg and cheese on an english muffin. i requested a scrambled egg for my little girl, again the girl at the counter told me they couldn't do that. the eggs come pre made in the shape of a patty, that sounded as appetizing as my sneakers after a 3 mile run. i decided to cancel the food and pay for the coffee and bottled oj i got for my baby. too bad, i am always looking for breakfast places.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'we decided to check this place out after reading some of the reviews. i guess i am disappointed because i had such high expectations. this is just a regular coffee shop. i was there with my husband and one of my twins. i was going to order the breakfast burrito, but i wanted it with turkey sausage. the girl at the counter told me they couldn't do it. ok, so i chose the turkey sausage, egg and cheese on an english muffin. i requested a scrambled egg for my little girl, again the girl at the counter told me they couldn't do that. the eggs come pre made in the shape of a patty, that sounded as appetizing as my sneakers after a 3 mile run. i decided to cancel the food and pay for the coffee and bottled oj i got for my baby. too bad, i am always looking for breakfast places.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can make the following changes:

1. Train staff to be more accommodating and flexible with customer requests, especially for special dietary needs or modifications.
2. Offer a wider variety of menu options, including customizable breakfast items like the breakfast burrito with different protein choices.
3. Improve communication with customers about menu limitations, such as pre-made egg patties, to manage expectations.
4. Offer a kid-friendly menu with options that cater to children's tastes and dietary needs.
5. Provide better training for staff on handling customer complaints and requests in a friendly and helpful manner."
2,"If you are going to serve New Mexican food, then serve it, don't water it down and serve things up like they do in the real state. I spent a month there and nobody in hell would use a whole Green chile in making the Chile Relleno. You use either a Poblano or an Aneheim and then cover it in your green chile sauce. The guy next to us eating his meal was complaining alot about how the sauce wasn't hot at all. \n    Chips and salsa were free at the bar - they were decent with two salsa's. Also noticed like another Yelper did that the food comes out like 2 minutes after ordering. This can only mean one thing, nothing is made to order and that means you can do alot better than the food here. The fake Chile Relleno was enough to send my running.","if you are going to serve new mexican food, then serve it, don't water it down and serve things up like they do in the real state. i spent a month there and nobody in hell would use a whole green chile in making the chile relleno. you use either a poblano or an aneheim and then cover it in your green chile sauce. the guy next to us eating his meal was complaining alot about how the sauce wasn't hot at all. n chips and salsa were free at the bar they were decent with two salsa's. also noticed like another yelper did that the food comes out like 2 minutes after ordering. this can only mean one thing, nothing is made to order and that means you can do alot better than the food here. the fake chile relleno was enough to send my running.","neutral, annoyance, realization","[INST] A customer left us a 2-star review: 'if you are going to serve new mexican food, then serve it, don't water it down and serve things up like they do in the real state. i spent a month there and nobody in hell would use a whole green chile in making the chile relleno. you use either a poblano or an aneheim and then cover it in your green chile sauce. the guy next to us eating his meal was complaining alot about how the sauce wasn't hot at all. n chips and salsa were free at the bar they were decent with two salsa's. also noticed like another yelper did that the food comes out like 2 minutes after ordering. this can only mean one thing, nothing is made to order and that means you can do alot better than the food here. the fake chile relleno was enough to send my running.' The customer feels neutral, annoyance, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'if you are going to serve new mexican food, then serve it, don't water it down and serve things up like they do in the real state. i spent a month there and nobody in hell would use a whole green chile in making the chile relleno. you use either a poblano or an aneheim and then cover it in your green chile sauce. the guy next to us eating his meal was complaining alot about how the sauce wasn't hot at all. n chips and salsa were free at the bar they were decent with two salsa's. also noticed like another yelper did that the food comes out like 2 minutes after ordering. this can only mean one thing, nothing is made to order and that means you can do alot better than the food here. the fake chile relleno was enough to send my running.' The customer feels neutral, annoyance, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can make the following changes:

1. Authenticity: Strive to serve more authentic New Mexican food, focusing on using the correct peppers (such as Poblano or Anaheim) for dishes like Chile Relleno.

2. Heat level: Adjust the heat level of our green chile sauce to better match the expectations of customers who have visited New Mexico.

3. Cooking process: Ensure that dishes are made to order, giving them time to be properly prepared and cooked.

4. Communication: Engage with customers who have specific dietary preferences or expectations, such as heat level, to better understand their needs and preferences."
2,My friend and I were coming back from a business trip and had a 2 hour layover in the Vegas airport. We decided to grab some dinner. Service was a little weird. I ordered a quesadilla to share with my friend and a burrito for my entree. The waiter looks at me and ask you gonna eat all that?  I wanted to say on second thought No. We are leaving. Should have as he food was not very good either. Next time I need something to eat in the Vegas airport I won't be going there.,my friend and i were coming back from a business trip and had a 2 hour layover in the vegas airport. we decided to grab some dinner. service was a little weird. i ordered a quesadilla to share with my friend and a burrito for my entree. the waiter looks at me and ask you gonna eat all that? i wanted to say on second thought no. we are leaving. should have as he food was not very good either. next time i need something to eat in the vegas airport i won't be going there.,"neutral, disapproval, confusion","[INST] A customer left us a 2-star review: 'my friend and i were coming back from a business trip and had a 2 hour layover in the vegas airport. we decided to grab some dinner. service was a little weird. i ordered a quesadilla to share with my friend and a burrito for my entree. the waiter looks at me and ask you gonna eat all that? i wanted to say on second thought no. we are leaving. should have as he food was not very good either. next time i need something to eat in the vegas airport i won't be going there.' The customer feels neutral, disapproval, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'my friend and i were coming back from a business trip and had a 2 hour layover in the vegas airport. we decided to grab some dinner. service was a little weird. i ordered a quesadilla to share with my friend and a burrito for my entree. the waiter looks at me and ask you gonna eat all that? i wanted to say on second thought no. we are leaving. should have as he food was not very good either. next time i need something to eat in the vegas airport i won't be going there.' The customer feels neutral, disapproval, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Train staff on appropriate and friendly customer service: The customer's comment about the waiter's question being ""weird"" suggests that the staff member may have lacked the necessary interpersonal skills to create a welcoming and comfortable environment.

2. Enhance food quality: The customer's dissatisfaction with the food indicates that we need to improve the taste and quality of our dishes, particularly the quesadilla and burrito mentioned in the review."
2,"My boyfriend I dined here a few months ago. We'd never been and thought we'd give it a try! The decor was lovely, the staff was very friendly, and the food looked spectacular! Now you'd think my star rating would be better but sadly it isn't. Even though everything looked amazing the food was actually tasteless. We were both surprised that our food tasted so terrible when it looks so amazing. I had ordered a shrimp plate and he ordered a lamb dish. Unfortunately we've never been back and probably wont ever go back.","my boyfriend i dined here a few months ago. we'd never been and thought we'd give it a try! the decor was lovely, the staff was very friendly, and the food looked spectacular! now you'd think my star rating would be better but sadly it isn't. even though everything looked amazing the food was actually tasteless. we were both surprised that our food tasted so terrible when it looks so amazing. i had ordered a shrimp plate and he ordered a lamb dish. unfortunately we've never been back and probably wont ever go back.","disappointment, admiration, surprise","[INST] A customer left us a 2-star review: 'my boyfriend i dined here a few months ago. we'd never been and thought we'd give it a try! the decor was lovely, the staff was very friendly, and the food looked spectacular! now you'd think my star rating would be better but sadly it isn't. even though everything looked amazing the food was actually tasteless. we were both surprised that our food tasted so terrible when it looks so amazing. i had ordered a shrimp plate and he ordered a lamb dish. unfortunately we've never been back and probably wont ever go back.' The customer feels disappointment, admiration, surprise. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'my boyfriend i dined here a few months ago. we'd never been and thought we'd give it a try! the decor was lovely, the staff was very friendly, and the food looked spectacular! now you'd think my star rating would be better but sadly it isn't. even though everything looked amazing the food was actually tasteless. we were both surprised that our food tasted so terrible when it looks so amazing. i had ordered a shrimp plate and he ordered a lamb dish. unfortunately we've never been back and probably wont ever go back.' The customer feels disappointment, admiration, surprise. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially win them back, consider the following steps:

1. Acknowledge their feedback: Respond to the review, thank them for their feedback, and express regret that their dining experience did not meet their expectations.

2. Offer a solution: Suggest a complimentary meal or a discount on their next visit, inviting them to give your restaurant another chance to impress them with the taste of your dishes.

3. Address the issue: Investigate the cause of the tasteless food, whether it was a one-time issue or a recurring problem. Make necessary adjustments to your cooking process to ensure that the food tastes as good as it looks."
2,"I was very disappointed with my first (and now probably only) experience at Hepatica. I came in to get half a dozen roses and it took almost half an hour, even though I was the only customer in the store. They also threw in greens with large, noticeable bug bites, without mentioning the added cost until they'd already charged me for the flowers. They even mentioned to charge my card twice, which was part of why it took so long.","i was very disappointed with my first and now probably only experience at hepatica. i came in to get half a dozen roses and it took almost half an hour, even though i was the only customer in the store. they also threw in greens with large, noticeable bug bites, without mentioning the added cost until they'd already charged me for the flowers. they even mentioned to charge my card twice, which was part of why it took so long.","disappointment, neutral, sadness","[INST] A customer left us a 2-star review: 'i was very disappointed with my first and now probably only experience at hepatica. i came in to get half a dozen roses and it took almost half an hour, even though i was the only customer in the store. they also threw in greens with large, noticeable bug bites, without mentioning the added cost until they'd already charged me for the flowers. they even mentioned to charge my card twice, which was part of why it took so long.' The customer feels disappointment, neutral, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i was very disappointed with my first and now probably only experience at hepatica. i came in to get half a dozen roses and it took almost half an hour, even though i was the only customer in the store. they also threw in greens with large, noticeable bug bites, without mentioning the added cost until they'd already charged me for the flowers. they even mentioned to charge my card twice, which was part of why it took so long.' The customer feels disappointment, neutral, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Hepatica, consider the following steps:

1. Apologize for the inconvenience: Acknowledge the customer's frustration and apologize for the long wait and the issues with the flowers.

2. Address the wait time: Investigate the cause of the long wait, whether it was due to staffing, organization, or other factors, and take steps to ensure it doesn't happen again.

3. Inspect and improve flower quality: Examine the quality control process for flowers, especially those with greens, to ensure that they are free of visible defects like bug bites."
2,Good place to watch the game but nothing else. Lots of TVs around. The food is whatever's. It is bar food. The garlic fries were super greasy. The chili cheese fries tasted good. And they use cheese whiz. The Philly cheese steak lacked flavor. Burgers/sandwiches are about $16 each and don't even come with fries. It's super expensive here.,good place to watch the game but nothing else. lots of tvs around. the food is whatever's. it is bar food. the garlic fries were super greasy. the chili cheese fries tasted good. and they use cheese whiz. the philly cheese steak lacked flavor. burgers sandwiches are about 16 each and don't even come with fries. it's super expensive here.,"admiration, disappointment, neutral","[INST] A customer left us a 2-star review: 'good place to watch the game but nothing else. lots of tvs around. the food is whatever's. it is bar food. the garlic fries were super greasy. the chili cheese fries tasted good. and they use cheese whiz. the philly cheese steak lacked flavor. burgers sandwiches are about 16 each and don't even come with fries. it's super expensive here.' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'good place to watch the game but nothing else. lots of tvs around. the food is whatever's. it is bar food. the garlic fries were super greasy. the chili cheese fries tasted good. and they use cheese whiz. the philly cheese steak lacked flavor. burgers sandwiches are about 16 each and don't even come with fries. it's super expensive here.' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Improve the quality of the food, particularly the garlic fries and Philly cheese steak, to enhance flavor. Consider using fresh ingredients and reducing the use of processed cheese like Cheese Whiz.

2. Portion Size: Include fries with burgers and sandwiches to address the customer's concern about the high cost and lack of inclusions.

3. Value for Money: Reduce prices or increase the value offered to make the dining experience more affordable for customers."
2,"Upon walking in you feel like you are at a flea market restaurant with hodge podge tables and chairs and no air conditioning. The menu was on a chalk board, and the sodas were canned. Don't get me wrong, all of these things can be OK, and even be a draw to the restaurant, but only if the food can back it. Overall, this food did not back it. I had the pulled pork sandwich. The meat was good, but the bun seemed as though it had just been pulled from the bag it was bought at walk mart in. \n\nNow, there is one thing about this restaurant I enjoyed. The spicy BBQ sauce is out of this world! I covered my sandwich in that and was set!\n\nMy final verdict is that if you seriously want BBQ and there is nowhere else around to get some, this place will work, however for the money, you could go elsewhere and get a higher quality in a more comfortable setting.","upon walking in you feel like you are at a flea market restaurant with hodge podge tables and chairs and no air conditioning. the menu was on a chalk board, and the sodas were canned. don't get me wrong, all of these things can be ok, and even be a draw to the restaurant, but only if the food can back it. overall, this food did not back it. i had the pulled pork sandwich. the meat was good, but the bun seemed as though it had just been pulled from the bag it was bought at walk mart in. n nnow, there is one thing about this restaurant i enjoyed. the spicy bbq sauce is out of this world! i covered my sandwich in that and was set! n nmy final verdict is that if you seriously want bbq and there is nowhere else around to get some, this place will work, however for the money, you could go elsewhere and get a higher quality in a more comfortable setting.","neutral, approval, admiration","[INST] A customer left us a 2-star review: 'upon walking in you feel like you are at a flea market restaurant with hodge podge tables and chairs and no air conditioning. the menu was on a chalk board, and the sodas were canned. don't get me wrong, all of these things can be ok, and even be a draw to the restaurant, but only if the food can back it. overall, this food did not back it. i had the pulled pork sandwich. the meat was good, but the bun seemed as though it had just been pulled from the bag it was bought at walk mart in. n nnow, there is one thing about this restaurant i enjoyed. the spicy bbq sauce is out of this world! i covered my sandwich in that and was set! n nmy final verdict is that if you seriously want bbq and there is nowhere else around to get some, this place will work, however for the money, you could go elsewhere and get a higher quality in a more comfortable setting.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'upon walking in you feel like you are at a flea market restaurant with hodge podge tables and chairs and no air conditioning. the menu was on a chalk board, and the sodas were canned. don't get me wrong, all of these things can be ok, and even be a draw to the restaurant, but only if the food can back it. overall, this food did not back it. i had the pulled pork sandwich. the meat was good, but the bun seemed as though it had just been pulled from the bag it was bought at walk mart in. n nnow, there is one thing about this restaurant i enjoyed. the spicy bbq sauce is out of this world! i covered my sandwich in that and was set! n nmy final verdict is that if you seriously want bbq and there is nowhere else around to get some, this place will work, however for the money, you could go elsewhere and get a higher quality in a more comfortable setting.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following changes:

1. Improve the ambiance: Invest in more comfortable seating, better lighting, and possibly air conditioning to create a more inviting and less flea market-like atmosphere.

2. Update tableware: Consider upgrading the plates, utensils, and buns to improve the presentation and quality of the food.

3. Menu presentation: Consider printing menus or using a more professional-looking chalkboard to make the menu more appealing.

4. Food quality: Focus on improving the consistency of the food, particularly the buns, to ensure they are fresh and of higher quality."
2,"I was expecting an outstanding spa experience in Vegas, only to be left feeling disappointed with the services. i expected to pay a little more for the service than at home, but the spa was just dirty. There was hair clogging all the sinks and shower drains, the robes were raggedy. I couldn't believe the conditions of the slippers and robes. The drinks consisted of water with apple slices and they had oranges and apples for snacks for the women, but my husband said he didn't have the fruit on his side. One of my services was a 25 min facial. Nothing specials, no extractions, just massage and cream. The only other services that were part of the spa was a steam room, a whirlpool and a cool water pool. Very disappointed with the whole scene especially since it is the only thing I look forward to doing when coming to Vegas.\nI think I would be the extra money and try a spa at another hotel on the strip.","i was expecting an outstanding spa experience in vegas, only to be left feeling disappointed with the services. i expected to pay a little more for the service than at home, but the spa was just dirty. there was hair clogging all the sinks and shower drains, the robes were raggedy. i couldn't believe the conditions of the slippers and robes. the drinks consisted of water with apple slices and they had oranges and apples for snacks for the women, but my husband said he didn't have the fruit on his side. one of my services was a 25 min facial. nothing specials, no extractions, just massage and cream. the only other services that were part of the spa was a steam room, a whirlpool and a cool water pool. very disappointed with the whole scene especially since it is the only thing i look forward to doing when coming to vegas. ni think i would be the extra money and try a spa at another hotel on the strip.","disappointment, annoyance, neutral","[INST] A customer left us a 2-star review: 'i was expecting an outstanding spa experience in vegas, only to be left feeling disappointed with the services. i expected to pay a little more for the service than at home, but the spa was just dirty. there was hair clogging all the sinks and shower drains, the robes were raggedy. i couldn't believe the conditions of the slippers and robes. the drinks consisted of water with apple slices and they had oranges and apples for snacks for the women, but my husband said he didn't have the fruit on his side. one of my services was a 25 min facial. nothing specials, no extractions, just massage and cream. the only other services that were part of the spa was a steam room, a whirlpool and a cool water pool. very disappointed with the whole scene especially since it is the only thing i look forward to doing when coming to vegas. ni think i would be the extra money and try a spa at another hotel on the strip.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i was expecting an outstanding spa experience in vegas, only to be left feeling disappointed with the services. i expected to pay a little more for the service than at home, but the spa was just dirty. there was hair clogging all the sinks and shower drains, the robes were raggedy. i couldn't believe the conditions of the slippers and robes. the drinks consisted of water with apple slices and they had oranges and apples for snacks for the women, but my husband said he didn't have the fruit on his side. one of my services was a 25 min facial. nothing specials, no extractions, just massage and cream. the only other services that were part of the spa was a steam room, a whirlpool and a cool water pool. very disappointed with the whole scene especially since it is the only thing i look forward to doing when coming to vegas. ni think i would be the extra money and try a spa at another hotel on the strip.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on several key areas:

1. Cleanliness: Address the issue of cleanliness by ensuring regular and thorough cleaning of all facilities, including sinks, shower drains, robes, slippers, and any other items that the customer interacts with.

2. Service Quality: Enhance the quality of services, particularly the facial service, by offering extractions and other special treatments. This will help meet the customer's expectations of an ""outstanding spa experience.""

3. Amenities: Provide a more diverse selection of drinks and snacks to cater to all guests, including men."
2,"Great food,HORRIBLE service...Never going there again,so many other places to eat that have fantastic service!!! Needless to say the horrible,unfriendly waiter didn't receive a TIP!!!!! Management really needs to take a look at their help before they lose all their customers!!!","great food,horrible service...never going there again,so many other places to eat that have fantastic service!!! needless to say the horrible,unfriendly waiter didn't receive a tip!!!!! management really needs to take a look at their help before they lose all their customers!!!","admiration, disappointment, disapproval","[INST] A customer left us a 2-star review: 'great food,horrible service...never going there again,so many other places to eat that have fantastic service!!! needless to say the horrible,unfriendly waiter didn't receive a tip!!!!! management really needs to take a look at their help before they lose all their customers!!!' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'great food,horrible service...never going there again,so many other places to eat that have fantastic service!!! needless to say the horrible,unfriendly waiter didn't receive a tip!!!!! management really needs to take a look at their help before they lose all their customers!!!' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially win them back, we can focus on the following areas:

1. Train staff on providing friendly and attentive service: The customer's negative experience with the waiter is a key concern. Investing in staff training to improve interpersonal skills and service quality can help create a more welcoming environment.

2. Address customer complaints promptly: Reach out to the customer to acknowledge their feedback and express regret for their poor experience. Offer a solution, such as a complimentary meal or a discount on their next visit, to show that their concerns are being taken seriously."
2,"Very mediocre and just cashing in on Mario's name.  The pasta with mussels dish (which the moron server called clams) had mussels that never should have been served to anybody.  The \""served\"" a couple slices of bread with no butter or olive oil and were indifferent to any requests.  Nice location, but that's about all.","very mediocre and just cashing in on mario's name. the pasta with mussels dish which the moron server called clams had mussels that never should have been served to anybody. the served a couple slices of bread with no butter or olive oil and were indifferent to any requests. nice location, but that's about all.","disappointment, neutral, disapproval","[INST] A customer left us a 2-star review: 'very mediocre and just cashing in on mario's name. the pasta with mussels dish which the moron server called clams had mussels that never should have been served to anybody. the served a couple slices of bread with no butter or olive oil and were indifferent to any requests. nice location, but that's about all.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'very mediocre and just cashing in on mario's name. the pasta with mussels dish which the moron server called clams had mussels that never should have been served to anybody. the served a couple slices of bread with no butter or olive oil and were indifferent to any requests. nice location, but that's about all.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's disappointment and apologizing for the poor experience.

2. Address the specific concerns: Clarify that we understand the customer's dissatisfaction with the incorrect seafood served, the lack of butter or olive oil with the bread, and the indifferent service.

3. Offer a solution: Offer a complimentary meal or discount on their next visit to make up for the poor experience. Also, suggest a specific dish that they might enjoy, ensuring that the seafood served is accurate."
2,"If you didn't know where it was you'd miss it.  Dining area is sparse, basic tables and booths. Open deli-style.  \n\nGot the chicken parm sub as recommended by Yelpers.  Mine was a little dry but a decent sandwich.  Still not sure i would order it again.  Fries are standard crinkle-cut.  \n\nSummary: good place as alternative to nearby fast food joints but I wouldn't go out of my way to come again.","if you didn't know where it was you'd miss it. dining area is sparse, basic tables and booths. open deli style. n ngot the chicken parm sub as recommended by yelpers. mine was a little dry but a decent sandwich. still not sure i would order it again. fries are standard crinkle cut. n nsummary good place as alternative to nearby fast food joints but i wouldn't go out of my way to come again.","confusion, disapproval, neutral","[INST] A customer left us a 2-star review: 'if you didn't know where it was you'd miss it. dining area is sparse, basic tables and booths. open deli style. n ngot the chicken parm sub as recommended by yelpers. mine was a little dry but a decent sandwich. still not sure i would order it again. fries are standard crinkle cut. n nsummary good place as alternative to nearby fast food joints but i wouldn't go out of my way to come again.' The customer feels confusion, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'if you didn't know where it was you'd miss it. dining area is sparse, basic tables and booths. open deli style. n ngot the chicken parm sub as recommended by yelpers. mine was a little dry but a decent sandwich. still not sure i would order it again. fries are standard crinkle cut. n nsummary good place as alternative to nearby fast food joints but i wouldn't go out of my way to come again.' The customer feels confusion, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following actions:

1. Improve signage: To make the location more visible and easier to find.
2. Enhance dining area: Upgrade the dining area with more comfortable seating and a more inviting atmosphere.
3. Train staff on food preparation: To ensure that dishes, such as the chicken parm sub, are consistently moist and flavorful.
4. Offer a wider variety of menu items: To give customers more options and encourage them to try different dishes.
5. Improve fries: Upgrade the fries to a more premium cut or offer different types of fries to cater to different tastes."
2,"Not really worth the wait. food was ok, hash browns were under cooked and my pork chop was dry, boo hiss. Staff was very nice, but they seem to have a hard time keeping up with all the people. Biggest disappointment of the morning was when a party of 8 showed up 15 mins after our party of 3 and was seated before us???? not really sure how that worked out? Oh yeah no bathroom, make sure not to order any coffee.","not really worth the wait. food was ok, hash browns were under cooked and my pork chop was dry, boo hiss. staff was very nice, but they seem to have a hard time keeping up with all the people. biggest disappointment of the morning was when a party of 8 showed up 15 mins after our party of 3 and was seated before us???? not really sure how that worked out? oh yeah no bathroom, make sure not to order any coffee.","disappointment, confusion, disapproval","[INST] A customer left us a 2-star review: 'not really worth the wait. food was ok, hash browns were under cooked and my pork chop was dry, boo hiss. staff was very nice, but they seem to have a hard time keeping up with all the people. biggest disappointment of the morning was when a party of 8 showed up 15 mins after our party of 3 and was seated before us???? not really sure how that worked out? oh yeah no bathroom, make sure not to order any coffee.' The customer feels disappointment, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'not really worth the wait. food was ok, hash browns were under cooked and my pork chop was dry, boo hiss. staff was very nice, but they seem to have a hard time keeping up with all the people. biggest disappointment of the morning was when a party of 8 showed up 15 mins after our party of 3 and was seated before us???? not really sure how that worked out? oh yeah no bathroom, make sure not to order any coffee.' The customer feels disappointment, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following issues:

1. Food Quality: Ensure that food is cooked properly, especially the hash browns and pork chops.

2. Timeliness: Improve the pace of service to reduce wait times, especially for parties arriving at similar times.

3. Seating: Implement a fair seating policy to ensure that parties are seated in the order they arrive.

4. Communication: Improve communication with customers about any delays or issues that may arise.

5. Amenities: Provide bathroom facilities for customers."
2,"Warning: I've stayed at the Aria twice, and both times have been over charged! Check your bill!!\n\nDue to my June 2011 Aria experience with computer issues, which rendered them unable to check anyone in for a couple of days & left hundreds of vacationers stranded in the hotel lobby line, I was mailed a letter which offered a free night for later use. In order to make a reservation using my free night's stay, I had to talk to several people before someone could verify that the promo code I had been mailed even existed in their system. When I checked in, I was sure to verify that they had me down for a free night.\n\nDon't get me wrong, the Aria is beautiful. I love how it's not overly tacky like a lot of other places. However, once again, when I went to check out I was billed full room price and not given my free night. It's like they intentionally overcharge customers, seeing if they can get away with it. Two stays at the Aria, and two billing mistakes (in their favor) in a row. Shame on you, Aria.","warning i've stayed at the aria twice, and both times have been over charged! check your bill!! n ndue to my june 2011 aria experience with computer issues, which rendered them unable to check anyone in for a couple of days left hundreds of vacationers stranded in the hotel lobby line, i was mailed a letter which offered a free night for later use. in order to make a reservation using my free night's stay, i had to talk to several people before someone could verify that the promo code i had been mailed even existed in their system. when i checked in, i was sure to verify that they had me down for a free night. n ndon't get me wrong, the aria is beautiful. i love how it's not overly tacky like a lot of other places. however, once again, when i went to check out i was billed full room price and not given my free night. it's like they intentionally overcharge customers, seeing if they can get away with it. two stays at the aria, and two billing mistakes in their favor in a row. shame on you, aria.","neutral, annoyance, disappointment","[INST] A customer left us a 2-star review: 'warning i've stayed at the aria twice, and both times have been over charged! check your bill!! n ndue to my june 2011 aria experience with computer issues, which rendered them unable to check anyone in for a couple of days left hundreds of vacationers stranded in the hotel lobby line, i was mailed a letter which offered a free night for later use. in order to make a reservation using my free night's stay, i had to talk to several people before someone could verify that the promo code i had been mailed even existed in their system. when i checked in, i was sure to verify that they had me down for a free night. n ndon't get me wrong, the aria is beautiful. i love how it's not overly tacky like a lot of other places. however, once again, when i went to check out i was billed full room price and not given my free night. it's like they intentionally overcharge customers, seeing if they can get away with it. two stays at the aria, and two billing mistakes in their favor in a row. shame on you, aria.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'warning i've stayed at the aria twice, and both times have been over charged! check your bill!! n ndue to my june 2011 aria experience with computer issues, which rendered them unable to check anyone in for a couple of days left hundreds of vacationers stranded in the hotel lobby line, i was mailed a letter which offered a free night for later use. in order to make a reservation using my free night's stay, i had to talk to several people before someone could verify that the promo code i had been mailed even existed in their system. when i checked in, i was sure to verify that they had me down for a free night. n ndon't get me wrong, the aria is beautiful. i love how it's not overly tacky like a lot of other places. however, once again, when i went to check out i was billed full room price and not given my free night. it's like they intentionally overcharge customers, seeing if they can get away with it. two stays at the aria, and two billing mistakes in their favor in a row. shame on you, aria.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at the Aria, the following steps could be taken:

1. Billing Accuracy: Ensure that all bills are checked thoroughly for accuracy before they are sent to customers. This will help prevent overcharging and build trust with customers.

2. Promo Code Management: Improve the system for managing promo codes to ensure that they are easily accessible and can be verified quickly. This will make it easier for customers to redeem their free nights.

3. Communication: Improve communication with customers about their free nights. This could include sending a confirmation email when the free night is booked, and reminding them to check their bill when they check out."
2,"Not that great, very busy and it seemed every store I entered was out of what I was looking for.  Parking is horrible as well.  I don't plan on ever going back to this place.  I gave it two stars instead of one since the misters are nice in the summer.","not that great, very busy and it seemed every store i entered was out of what i was looking for. parking is horrible as well. i don't plan on ever going back to this place. i gave it two stars instead of one since the misters are nice in the summer.","disapproval, fear, annoyance","[INST] A customer left us a 2-star review: 'not that great, very busy and it seemed every store i entered was out of what i was looking for. parking is horrible as well. i don't plan on ever going back to this place. i gave it two stars instead of one since the misters are nice in the summer.' The customer feels disapproval, fear, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'not that great, very busy and it seemed every store i entered was out of what i was looking for. parking is horrible as well. i don't plan on ever going back to this place. i gave it two stars instead of one since the misters are nice in the summer.' The customer feels disapproval, fear, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Inventory Management: Ensure that the products customers are looking for are consistently available in stock. This can be achieved by improving inventory management systems and forecasting demand.

2. Store Organization: Organize stores in a way that makes it easier for customers to find what they are looking for. This could involve better signage, product categorization, or even a store layout that is more customer-friendly.

3. Parking: Improve the parking situation to make it easier for customers to find a spot. This could involve expanding the parking lot, improving signage, or offering alternative parking solutions like valet parking or nearby parking garages."
2,"The food is good. Variety is sparse. Wish they had cottage cheese or apples or bananas as an alternative to potatoes. Not a lot of booths but so there is often a wait for seating. Tried it for lunch too as it is close to home tomato soup is very acidic and not very good, tastes like tomato paste.  Grilled Cheese was ok.","the food is good. variety is sparse. wish they had cottage cheese or apples or bananas as an alternative to potatoes. not a lot of booths but so there is often a wait for seating. tried it for lunch too as it is close to home tomato soup is very acidic and not very good, tastes like tomato paste. grilled cheese was ok.","desire, admiration, disappointment","[INST] A customer left us a 2-star review: 'the food is good. variety is sparse. wish they had cottage cheese or apples or bananas as an alternative to potatoes. not a lot of booths but so there is often a wait for seating. tried it for lunch too as it is close to home tomato soup is very acidic and not very good, tastes like tomato paste. grilled cheese was ok.' The customer feels desire, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the food is good. variety is sparse. wish they had cottage cheese or apples or bananas as an alternative to potatoes. not a lot of booths but so there is often a wait for seating. tried it for lunch too as it is close to home tomato soup is very acidic and not very good, tastes like tomato paste. grilled cheese was ok.' The customer feels desire, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Expand the menu variety: Offer alternatives to potatoes, such as cottage cheese, apples, or bananas. This could cater to a wider range of dietary preferences and tastes.

2. Increase seating capacity: Add more booths to reduce wait times for seating, especially during peak hours.

3. Improve the quality of tomato soup: Work on refining the recipe to make it less acidic and more palatable, perhaps by reducing the amount of tomato paste used."
2,"I tried, I really tried. I wanted to like Two Men and a Pizza. \nClever name, close, independently owned.  I called them because I got a flyer on my door and they had a great special, 14 inch cheese pie for $5.00.  When I found the place it was small, clean and the person at the register was nice.  He told me all about their other offering, wings, sandwiches, deserts.  I love supporting small, family owned pizza joints. \nWhen I got my pie I was excited to get it home and try it. \n\nOne thing I do not like about pizza is when the crust is soft and chewy.   I like a crisp crust.  So a few weeks later I thought, \""Well maybe I just should have specified\"" that I like it \""Well Done\""  so I thought I would try it again.  my order came to $12.50 for a pizza AND 10 wings.  What a deal!  Only this time the crust was even more chewy and soft then before.  Very disappointed.  They are very nice people. \nPerhaps I will try a sub sandwich from there sometime. \n\nBut I am done with their pizza.","i tried, i really tried. i wanted to like two men and a pizza. nclever name, close, independently owned. i called them because i got a flyer on my door and they had a great special, 14 inch cheese pie for 5.00. when i found the place it was small, clean and the person at the register was nice. he told me all about their other offering, wings, sandwiches, deserts. i love supporting small, family owned pizza joints. nwhen i got my pie i was excited to get it home and try it. n none thing i do not like about pizza is when the crust is soft and chewy. i like a crisp crust. so a few weeks later i thought, well maybe i just should have specified that i like it well done so i thought i would try it again. my order came to 12.50 for a pizza and 10 wings. what a deal! only this time the crust was even more chewy and soft then before. very disappointed. they are very nice people. nperhaps i will try a sub sandwich from there sometime. n nbut i am done with their pizza.","love, excitement, admiration","[INST] A customer left us a 2-star review: 'i tried, i really tried. i wanted to like two men and a pizza. nclever name, close, independently owned. i called them because i got a flyer on my door and they had a great special, 14 inch cheese pie for 5.00. when i found the place it was small, clean and the person at the register was nice. he told me all about their other offering, wings, sandwiches, deserts. i love supporting small, family owned pizza joints. nwhen i got my pie i was excited to get it home and try it. n none thing i do not like about pizza is when the crust is soft and chewy. i like a crisp crust. so a few weeks later i thought, well maybe i just should have specified that i like it well done so i thought i would try it again. my order came to 12.50 for a pizza and 10 wings. what a deal! only this time the crust was even more chewy and soft then before. very disappointed. they are very nice people. nperhaps i will try a sub sandwich from there sometime. n nbut i am done with their pizza.' The customer feels love, excitement, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i tried, i really tried. i wanted to like two men and a pizza. nclever name, close, independently owned. i called them because i got a flyer on my door and they had a great special, 14 inch cheese pie for 5.00. when i found the place it was small, clean and the person at the register was nice. he told me all about their other offering, wings, sandwiches, deserts. i love supporting small, family owned pizza joints. nwhen i got my pie i was excited to get it home and try it. n none thing i do not like about pizza is when the crust is soft and chewy. i like a crisp crust. so a few weeks later i thought, well maybe i just should have specified that i like it well done so i thought i would try it again. my order came to 12.50 for a pizza and 10 wings. what a deal! only this time the crust was even more chewy and soft then before. very disappointed. they are very nice people. nperhaps i will try a sub sandwich from there sometime. n nbut i am done with their pizza.' The customer feels love, excitement, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could:

1. Offer an option for a crisp crust pizza, ensuring to communicate this clearly in our marketing materials and when taking orders.
2. Train our staff to ask about specific crust preferences when taking orders, to ensure we meet the customer's expectations.
3. Consider adjusting our pizza baking process to accommodate customers who prefer a crisp crust.
4. Offer a taste test or sample of the pizza to new customers, to give them a better understanding of our pizza style."
2,Stopped in to this cheese shop while visiting from out of town. We wanted to do a tasting of various cheeses and figured this would be the place to go. When I asked about doing a tasting the guy acted confused and was very unfriendly. It's a cheese shop so I figured they would have an option where you could pick several cheeses to taste for a price. After giving up on the tasting idea we thought we'd still grab a sandwich since we read that they make sandwiches. All the sandwiches were pre-made and sitting in a cooler. Not too appetizing so we left without purchasing anything...\nI still give it two stars because they had a nice assortment of cheeses and the shop was cute. Customer service here is awful. The lady at the counter was rude too. Our time in Madison was short so it wasn't worth us wasting time in a place like this.,stopped in to this cheese shop while visiting from out of town. we wanted to do a tasting of various cheeses and figured this would be the place to go. when i asked about doing a tasting the guy acted confused and was very unfriendly. it's a cheese shop so i figured they would have an option where you could pick several cheeses to taste for a price. after giving up on the tasting idea we thought we'd still grab a sandwich since we read that they make sandwiches. all the sandwiches were pre made and sitting in a cooler. not too appetizing so we left without purchasing anything... ni still give it two stars because they had a nice assortment of cheeses and the shop was cute. customer service here is awful. the lady at the counter was rude too. our time in madison was short so it wasn't worth us wasting time in a place like this.,"confusion, neutral, realization","[INST] A customer left us a 2-star review: 'stopped in to this cheese shop while visiting from out of town. we wanted to do a tasting of various cheeses and figured this would be the place to go. when i asked about doing a tasting the guy acted confused and was very unfriendly. it's a cheese shop so i figured they would have an option where you could pick several cheeses to taste for a price. after giving up on the tasting idea we thought we'd still grab a sandwich since we read that they make sandwiches. all the sandwiches were pre made and sitting in a cooler. not too appetizing so we left without purchasing anything... ni still give it two stars because they had a nice assortment of cheeses and the shop was cute. customer service here is awful. the lady at the counter was rude too. our time in madison was short so it wasn't worth us wasting time in a place like this.' The customer feels confusion, neutral, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'stopped in to this cheese shop while visiting from out of town. we wanted to do a tasting of various cheeses and figured this would be the place to go. when i asked about doing a tasting the guy acted confused and was very unfriendly. it's a cheese shop so i figured they would have an option where you could pick several cheeses to taste for a price. after giving up on the tasting idea we thought we'd still grab a sandwich since we read that they make sandwiches. all the sandwiches were pre made and sitting in a cooler. not too appetizing so we left without purchasing anything... ni still give it two stars because they had a nice assortment of cheeses and the shop was cute. customer service here is awful. the lady at the counter was rude too. our time in madison was short so it wasn't worth us wasting time in a place like this.' The customer feels confusion, neutral, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps can be taken:

1. Train staff on the availability and process of cheese tastings, ensuring they are friendly and welcoming when customers inquire about this option.

2. Offer a variety of pre-made sandwiches or have the option for custom sandwiches made to order, to cater to customers who may not find the pre-made options appealing.

3. Review and improve the customer service skills of the staff, focusing on friendliness, approachability, and patience when dealing with customers."
2,"This place gets two stars because the food is pretty good but the service really deters me. I called to place an order for pick up. They were in the middle of taking it and said, \""We are really busy can I call you back?\""\n\nThey informed they had caller I.D. and repeated my number back to me. After waiting over an hour they never called back. Who does that? I'll never be eating here again.","this place gets two stars because the food is pretty good but the service really deters me. i called to place an order for pick up. they were in the middle of taking it and said, we are really busy can i call you back? n nthey informed they had caller i.d. and repeated my number back to me. after waiting over an hour they never called back. who does that? i'll never be eating here again.","disappointment, annoyance, curiosity","[INST] A customer left us a 2-star review: 'this place gets two stars because the food is pretty good but the service really deters me. i called to place an order for pick up. they were in the middle of taking it and said, we are really busy can i call you back? n nthey informed they had caller i.d. and repeated my number back to me. after waiting over an hour they never called back. who does that? i'll never be eating here again.' The customer feels disappointment, annoyance, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this place gets two stars because the food is pretty good but the service really deters me. i called to place an order for pick up. they were in the middle of taking it and said, we are really busy can i call you back? n nthey informed they had caller i.d. and repeated my number back to me. after waiting over an hour they never called back. who does that? i'll never be eating here again.' The customer feels disappointment, annoyance, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review by acknowledging the customer's frustration with the service they received. Apologize for the inconvenience and express empathy for their experience.

2. Offer a solution: Offer a solution, such as a complimentary meal or discount on their next order, to make amends for the poor service they experienced.

3. Address the root cause: Investigate the root cause of the issue, such as staff being too busy to handle calls efficiently, and implement changes to prevent similar incidents from happening in the future."
2,Salad bar was really good including peel and eat shrimp but the fish and chips were AWFUL.  Three tiny pieces that looked like they came out of a fish sticks box from the grocery freezer section.  So disappointing.  Either do it right or take it off the menu.,salad bar was really good including peel and eat shrimp but the fish and chips were awful. three tiny pieces that looked like they came out of a fish sticks box from the grocery freezer section. so disappointing. either do it right or take it off the menu.,"disappointment, disapproval, annoyance","[INST] A customer left us a 2-star review: 'salad bar was really good including peel and eat shrimp but the fish and chips were awful. three tiny pieces that looked like they came out of a fish sticks box from the grocery freezer section. so disappointing. either do it right or take it off the menu.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'salad bar was really good including peel and eat shrimp but the fish and chips were awful. three tiny pieces that looked like they came out of a fish sticks box from the grocery freezer section. so disappointing. either do it right or take it off the menu.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's disappointment with the fish and chips. Apologize for the poor quality of the dish and express empathy for their feelings.

2. Offer a solution: Offer a complimentary meal or a discount on their next visit to make up for the unsatisfactory experience. This shows that we value their feedback and are committed to making things right.

3. Address the issue: Investigate the quality of our fish and chips to determine the cause of the problem."
2,"Until they have completed the renovation, stay clear of the hotel. The Casino is fun with many areas for viewing sports and playing games. Centrally located for walking (We didn't move the car all weekend). But really, the hotel is really bad. Sheets were clean and all, but really dirty hallways and general area. I feel bad reporting this because I know it's full on construction, and looks like it'll be nice once it's the LinQ (they are abandoning Quad name as #4 is bad luck for the Asians). Once it's done (they say mid year 2015) I'll visit and give report. \n\nCentrally located and the linq has many places to eat and shop, and Margaritaville is right there. Caesars right across the street. Can't wait to return (when they are done...)","until they have completed the renovation, stay clear of the hotel. the casino is fun with many areas for viewing sports and playing games. centrally located for walking we didn't move the car all weekend . but really, the hotel is really bad. sheets were clean and all, but really dirty hallways and general area. i feel bad reporting this because i know it's full on construction, and looks like it'll be nice once it's the linq they are abandoning quad name as 4 is bad luck for the asians . once it's done they say mid year 2015 i'll visit and give report. n ncentrally located and the linq has many places to eat and shop, and margaritaville is right there. caesars right across the street. can't wait to return when they are done...","disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'until they have completed the renovation, stay clear of the hotel. the casino is fun with many areas for viewing sports and playing games. centrally located for walking we didn't move the car all weekend . but really, the hotel is really bad. sheets were clean and all, but really dirty hallways and general area. i feel bad reporting this because i know it's full on construction, and looks like it'll be nice once it's the linq they are abandoning quad name as 4 is bad luck for the asians . once it's done they say mid year 2015 i'll visit and give report. n ncentrally located and the linq has many places to eat and shop, and margaritaville is right there. caesars right across the street. can't wait to return when they are done...' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'until they have completed the renovation, stay clear of the hotel. the casino is fun with many areas for viewing sports and playing games. centrally located for walking we didn't move the car all weekend . but really, the hotel is really bad. sheets were clean and all, but really dirty hallways and general area. i feel bad reporting this because i know it's full on construction, and looks like it'll be nice once it's the linq they are abandoning quad name as 4 is bad luck for the asians . once it's done they say mid year 2015 i'll visit and give report. n ncentrally located and the linq has many places to eat and shop, and margaritaville is right there. caesars right across the street. can't wait to return when they are done...' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Cleanliness: Ensure that all areas of the hotel, including hallways and common spaces, are kept clean and well-maintained, especially during renovations.

2. Communication: Clearly communicate the ongoing renovations to customers and provide updates on the progress and expected completion date.

3. Cultural Sensitivity: Be mindful of cultural sensitivities and avoid making decisions that may offend or alienate certain groups of customers."
2,i cant believe i paid 20 bucks for a hamburger with bacon and a fried egg on it... and it tasted plain\n\nwait time was long\n\nfood is really overpriced u can better quality and flavor for what you pay for else where\n\ntried the frozen hot chocolate - it was 'meh' basically its like a frappacino with 90% whipped cream\n\ni would not eat here again,i cant believe i paid 20 bucks for a hamburger with bacon and a fried egg on it... and it tasted plain n nwait time was long n nfood is really overpriced u can better quality and flavor for what you pay for else where n ntried the frozen hot chocolate it was 'meh' basically its like a frappacino with 90 whipped cream n ni would not eat here again,"neutral, annoyance, disapproval","[INST] A customer left us a 2-star review: 'i cant believe i paid 20 bucks for a hamburger with bacon and a fried egg on it... and it tasted plain n nwait time was long n nfood is really overpriced u can better quality and flavor for what you pay for else where n ntried the frozen hot chocolate it was 'meh' basically its like a frappacino with 90 whipped cream n ni would not eat here again' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i cant believe i paid 20 bucks for a hamburger with bacon and a fried egg on it... and it tasted plain n nwait time was long n nfood is really overpriced u can better quality and flavor for what you pay for else where n ntried the frozen hot chocolate it was 'meh' basically its like a frappacino with 90 whipped cream n ni would not eat here again' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Acknowledge their concerns: Respond to the review by acknowledging their disappointment with the taste, price, and wait time of the meal. Apologize for their negative experience and express your regret that their expectations were not met.

2. Offer a solution: Offer a complimentary meal or discount on their next visit to make up for their dissatisfaction. This gesture shows that you value their business and are willing to make things right.

3. Address the specific issues: Investigate the reasons for the long wait time and poor taste of the meal."
2,"Geez, just because I wasn't dressed in a suit after my long drive into town doesn't mean you should ignore me and pretend I don't even exist. Shoot, even a \""hello, good afternoon\"" goes a long way. I would know, because I work retail. So stop being snobbish a-holes and acknowledge your clientele, you stuck-up blue blood douchebags. Your store definitely lost a sale that day.","geez, just because i wasn't dressed in a suit after my long drive into town doesn't mean you should ignore me and pretend i don't even exist. shoot, even a hello, good afternoon goes a long way. i would know, because i work retail. so stop being snobbish a holes and acknowledge your clientele, you stuck up blue blood douchebags. your store definitely lost a sale that day.","annoyance, neutral, anger","[INST] A customer left us a 2-star review: 'geez, just because i wasn't dressed in a suit after my long drive into town doesn't mean you should ignore me and pretend i don't even exist. shoot, even a hello, good afternoon goes a long way. i would know, because i work retail. so stop being snobbish a holes and acknowledge your clientele, you stuck up blue blood douchebags. your store definitely lost a sale that day.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'geez, just because i wasn't dressed in a suit after my long drive into town doesn't mean you should ignore me and pretend i don't even exist. shoot, even a hello, good afternoon goes a long way. i would know, because i work retail. so stop being snobbish a holes and acknowledge your clientele, you stuck up blue blood douchebags. your store definitely lost a sale that day.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. **Warm and Friendly Greeting**: Ensure all staff members are trained to provide a warm and friendly greeting to every customer, regardless of their appearance or circumstances.

2. **Customer Acknowledgment**: Teach staff to acknowledge each customer's presence, even if they arrive at a busy time. This can be as simple as a friendly ""Hello"" or ""Good afternoon.""

3. **Empathy and Respect**: Train staff to treat every customer with empathy and respect, understanding that they may have had challenges getting to the store (e.g., long drive, time constraints)."
2,"Why do people eat here?  It was packed on a Thursday night.  We had to eat in the bar to avoid a 20 minute wait to be seated.  Everything on the menu is SOOO Expensive.  The only reason we stayed and ate is we had a $50 gift card.\n\nWanted to order something eat that we could share while having our cocktails.  The waitress could not recommend or guarantee anything that was gluten free.  So I just ate all the free bread and butter they brought and then we ordered dessert.  He got the ice cream sundae and I had a lemoncello raspberry cheesecake or something like that.  The waitress recommended it.  It wasn't very good at all.  I only ate a few bites because I didn't want to waste eating that many calories on something not so tasty.\n\nWith three cocktails (A mojito for me and 2 gin and tonics for him), the sundae and slice of cheesecake, with tip was $45).  I think that is quite a bit.\n\nThe best part was the free bread, no joke.  Service was pretty horrid as well.","why do people eat here? it was packed on a thursday night. we had to eat in the bar to avoid a 20 minute wait to be seated. everything on the menu is sooo expensive. the only reason we stayed and ate is we had a 50 gift card. n nwanted to order something eat that we could share while having our cocktails. the waitress could not recommend or guarantee anything that was gluten free. so i just ate all the free bread and butter they brought and then we ordered dessert. he got the ice cream sundae and i had a lemoncello raspberry cheesecake or something like that. the waitress recommended it. it wasn't very good at all. i only ate a few bites because i didn't want to waste eating that many calories on something not so tasty. n nwith three cocktails a mojito for me and 2 gin and tonics for him , the sundae and slice of cheesecake, with tip was 45 . i think that is quite a bit. n nthe best part was the free bread, no joke. service was pretty horrid as well.","neutral, curiosity, confusion","[INST] A customer left us a 2-star review: 'why do people eat here? it was packed on a thursday night. we had to eat in the bar to avoid a 20 minute wait to be seated. everything on the menu is sooo expensive. the only reason we stayed and ate is we had a 50 gift card. n nwanted to order something eat that we could share while having our cocktails. the waitress could not recommend or guarantee anything that was gluten free. so i just ate all the free bread and butter they brought and then we ordered dessert. he got the ice cream sundae and i had a lemoncello raspberry cheesecake or something like that. the waitress recommended it. it wasn't very good at all. i only ate a few bites because i didn't want to waste eating that many calories on something not so tasty. n nwith three cocktails a mojito for me and 2 gin and tonics for him , the sundae and slice of cheesecake, with tip was 45 . i think that is quite a bit. n nthe best part was the free bread, no joke. service was pretty horrid as well.' The customer feels neutral, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'why do people eat here? it was packed on a thursday night. we had to eat in the bar to avoid a 20 minute wait to be seated. everything on the menu is sooo expensive. the only reason we stayed and ate is we had a 50 gift card. n nwanted to order something eat that we could share while having our cocktails. the waitress could not recommend or guarantee anything that was gluten free. so i just ate all the free bread and butter they brought and then we ordered dessert. he got the ice cream sundae and i had a lemoncello raspberry cheesecake or something like that. the waitress recommended it. it wasn't very good at all. i only ate a few bites because i didn't want to waste eating that many calories on something not so tasty. n nwith three cocktails a mojito for me and 2 gin and tonics for him , the sundae and slice of cheesecake, with tip was 45 . i think that is quite a bit. n nthe best part was the free bread, no joke. service was pretty horrid as well.' The customer feels neutral, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on several key areas:

1. Reduce wait times for seating, especially during peak hours. This could involve increasing staff during busy periods or optimizing the seating arrangement.

2. Offer more affordable options on the menu, especially for those on a budget. This could include a dedicated budget-friendly section or daily specials.

3. Improve communication with customers about menu items, especially those with dietary restrictions. Train staff to be knowledgeable about gluten-free options and to confidently recommend dishes that cater to these dietary needs.

4. Enhance the service quality by providing more attentive and efficient service."
2,"You're better off walking a couple blocks East and going to Jordan's.  Way better sports bar atmosphere, better deals, more bar games and waaaaaay better food.  Lucky's is a sad shell of the former Oakcrest, which was always a favorite in the neighborhood.  There is the occasional good drink special and the food can be hit or miss.  All the stadium area bars have their niche, but I can't name one thing that Lucky's does really well.  Yet, even though I don't have anything good to say I can't really badmouth it too much either. It is just kinda bland, boring and wholly mediocre.","you're better off walking a couple blocks east and going to jordan's. way better sports bar atmosphere, better deals, more bar games and waaaaaay better food. lucky's is a sad shell of the former oakcrest, which was always a favorite in the neighborhood. there is the occasional good drink special and the food can be hit or miss. all the stadium area bars have their niche, but i can't name one thing that lucky's does really well. yet, even though i don't have anything good to say i can't really badmouth it too much either. it is just kinda bland, boring and wholly mediocre.","disapproval, disappointment, neutral","[INST] A customer left us a 2-star review: 'you're better off walking a couple blocks east and going to jordan's. way better sports bar atmosphere, better deals, more bar games and waaaaaay better food. lucky's is a sad shell of the former oakcrest, which was always a favorite in the neighborhood. there is the occasional good drink special and the food can be hit or miss. all the stadium area bars have their niche, but i can't name one thing that lucky's does really well. yet, even though i don't have anything good to say i can't really badmouth it too much either. it is just kinda bland, boring and wholly mediocre.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'you're better off walking a couple blocks east and going to jordan's. way better sports bar atmosphere, better deals, more bar games and waaaaaay better food. lucky's is a sad shell of the former oakcrest, which was always a favorite in the neighborhood. there is the occasional good drink special and the food can be hit or miss. all the stadium area bars have their niche, but i can't name one thing that lucky's does really well. yet, even though i don't have anything good to say i can't really badmouth it too much either. it is just kinda bland, boring and wholly mediocre.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Lucky's, we could focus on enhancing the sports bar atmosphere, offering better deals, increasing the variety of bar games, and significantly improving the food quality. We could also aim to recapture the charm of the former Oakcrest, which was a favorite in the neighborhood. Additionally, we could strive to offer a unique niche that sets us apart from other stadium area bars. Lastly, we should aim to provide a more engaging and memorable experience to make Lucky's less bland and boring."
2,"Beware  the Resort charge that no one mentions until you see it on your bill at check out! Just what is this for? Especially considering that to use the weight room there is another $25 charge and the cardio room is small with a few although nice machines. Booked through price-line and thought I was getting a good deal but with the $20 a day extra charge,I would have booked another hotel for the same $.\nMirage is a decent Hotel that has certainly seen it's glory days. The rooms are showing some wear and the hotel in general is OK but certainly not a 3 or 4 star property any longer. The front desk was efficient and 1 out of 2 desk persons was friendly as well.\nFood and beverage was decent at Carnegie deli and good at Stacks. Stacks maybe a hidden gem for Vegas food and cocktails\n\nSurf","beware the resort charge that no one mentions until you see it on your bill at check out! just what is this for? especially considering that to use the weight room there is another 25 charge and the cardio room is small with a few although nice machines. booked through price line and thought i was getting a good deal but with the 20 a day extra charge,i would have booked another hotel for the same . nmirage is a decent hotel that has certainly seen it's glory days. the rooms are showing some wear and the hotel in general is ok but certainly not a 3 or 4 star property any longer. the front desk was efficient and 1 out of 2 desk persons was friendly as well. nfood and beverage was decent at carnegie deli and good at stacks. stacks maybe a hidden gem for vegas food and cocktails n nsurf","confusion, curiosity, neutral","[INST] A customer left us a 2-star review: 'beware the resort charge that no one mentions until you see it on your bill at check out! just what is this for? especially considering that to use the weight room there is another 25 charge and the cardio room is small with a few although nice machines. booked through price line and thought i was getting a good deal but with the 20 a day extra charge,i would have booked another hotel for the same . nmirage is a decent hotel that has certainly seen it's glory days. the rooms are showing some wear and the hotel in general is ok but certainly not a 3 or 4 star property any longer. the front desk was efficient and 1 out of 2 desk persons was friendly as well. nfood and beverage was decent at carnegie deli and good at stacks. stacks maybe a hidden gem for vegas food and cocktails n nsurf' The customer feels confusion, curiosity, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'beware the resort charge that no one mentions until you see it on your bill at check out! just what is this for? especially considering that to use the weight room there is another 25 charge and the cardio room is small with a few although nice machines. booked through price line and thought i was getting a good deal but with the 20 a day extra charge,i would have booked another hotel for the same . nmirage is a decent hotel that has certainly seen it's glory days. the rooms are showing some wear and the hotel in general is ok but certainly not a 3 or 4 star property any longer. the front desk was efficient and 1 out of 2 desk persons was friendly as well. nfood and beverage was decent at carnegie deli and good at stacks. stacks maybe a hidden gem for vegas food and cocktails n nsurf' The customer feels confusion, curiosity, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we could consider the following steps:

1. **Clarify Resort Fees**: Clearly communicate the resort fee in the booking process, explaining what it covers (e.g., access to fitness centers, Wi-Fi, etc.). This will help manage customer expectations and prevent confusion at checkout.

2. **Space and Equipment in Fitness Centers**: Enhance the weight room and cardio room by increasing the number of machines, ensuring they are well-maintained, and providing a more spacious environment."
2,"This restaurant is modeled after Chipotle, which we love; however, we won't be back for a few reasons.  First my kids did not like the food.  They said the steak was tough.  Second the price was too high.  Lunch was $30 for two adults and two children with no drinks.  The concept is good.  I wish they offered better food for a smaller portion for a smaller price.","this restaurant is modeled after chipotle, which we love however, we won't be back for a few reasons. first my kids did not like the food. they said the steak was tough. second the price was too high. lunch was 30 for two adults and two children with no drinks. the concept is good. i wish they offered better food for a smaller portion for a smaller price.","desire, love, admiration","[INST] A customer left us a 2-star review: 'this restaurant is modeled after chipotle, which we love however, we won't be back for a few reasons. first my kids did not like the food. they said the steak was tough. second the price was too high. lunch was 30 for two adults and two children with no drinks. the concept is good. i wish they offered better food for a smaller portion for a smaller price.' The customer feels desire, love, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this restaurant is modeled after chipotle, which we love however, we won't be back for a few reasons. first my kids did not like the food. they said the steak was tough. second the price was too high. lunch was 30 for two adults and two children with no drinks. the concept is good. i wish they offered better food for a smaller portion for a smaller price.' The customer feels desire, love, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially win them back, consider the following steps:

1. Address the food quality issue: Investigate the quality of the steak and consider adjusting the cooking process to ensure it's tender and palatable for children.

2. Offer a variety of options: To cater to diverse tastes, consider expanding the menu to include more kid-friendly options, such as chicken, fish, or vegetarian dishes.

3. Adjust pricing: Offer a more affordable lunch option for families with children, such as a kids' menu with smaller portions at a lower price point."
2,"This place is still new and there might be some growing pains.\n\nI had the 2pc fish and fries lunch and while it was reasonably priced (about $5.50+tax with drink!) was more fries than fish.  The two pieces of fried fish (catfish?) were scrawny and there was very very little meat to eat.\n\nService was very friendly and the place appears clean and well organized.  The food was cooked fresh to order.\n\nIt's definitely a mom and pop shop, but they are seriously lacking in their in-store signage and menus.\n\nYou don't know what they have to offer, and it's just not clear to someone who hasn't been there (ie most people when you first open) what options are available. While they have a large menu printed on a large sheet of paper --- it's mounted way too high, and the fonts are way too small.  The printed menu/sheet of paper is too cluttered to be quickly useful. The combos listed don't help.\n\nI think I would have fared better with the chicken and waffles, but for the meal delivered today was definitely not worth more than (2) stars.","this place is still new and there might be some growing pains. n ni had the 2pc fish and fries lunch and while it was reasonably priced about 5.50 tax with drink! was more fries than fish. the two pieces of fried fish catfish? were scrawny and there was very very little meat to eat. n nservice was very friendly and the place appears clean and well organized. the food was cooked fresh to order. n nit's definitely a mom and pop shop, but they are seriously lacking in their in store signage and menus. n nyou don't know what they have to offer, and it's just not clear to someone who hasn't been there ie most people when you first open what options are available. while they have a large menu printed on a large sheet of paper it's mounted way too high, and the fonts are way too small. the printed menu sheet of paper is too cluttered to be quickly useful. the combos listed don't help. n ni think i would have fared better with the chicken and waffles, but for the meal delivered today was definitely not worth more than 2 stars.","neutral, approval, disapproval","[INST] A customer left us a 2-star review: 'this place is still new and there might be some growing pains. n ni had the 2pc fish and fries lunch and while it was reasonably priced about 5.50 tax with drink! was more fries than fish. the two pieces of fried fish catfish? were scrawny and there was very very little meat to eat. n nservice was very friendly and the place appears clean and well organized. the food was cooked fresh to order. n nit's definitely a mom and pop shop, but they are seriously lacking in their in store signage and menus. n nyou don't know what they have to offer, and it's just not clear to someone who hasn't been there ie most people when you first open what options are available. while they have a large menu printed on a large sheet of paper it's mounted way too high, and the fonts are way too small. the printed menu sheet of paper is too cluttered to be quickly useful. the combos listed don't help. n ni think i would have fared better with the chicken and waffles, but for the meal delivered today was definitely not worth more than 2 stars.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this place is still new and there might be some growing pains. n ni had the 2pc fish and fries lunch and while it was reasonably priced about 5.50 tax with drink! was more fries than fish. the two pieces of fried fish catfish? were scrawny and there was very very little meat to eat. n nservice was very friendly and the place appears clean and well organized. the food was cooked fresh to order. n nit's definitely a mom and pop shop, but they are seriously lacking in their in store signage and menus. n nyou don't know what they have to offer, and it's just not clear to someone who hasn't been there ie most people when you first open what options are available. while they have a large menu printed on a large sheet of paper it's mounted way too high, and the fonts are way too small. the printed menu sheet of paper is too cluttered to be quickly useful. the combos listed don't help. n ni think i would have fared better with the chicken and waffles, but for the meal delivered today was definitely not worth more than 2 stars.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Enhance menu visibility: Lower the menu and increase font size to make it more accessible and easier to read for customers. Simplify the menu layout to make it more user-friendly.

2. Improve portion size: Address the issue of small portion sizes, particularly for the fish and fries meal. Consider offering larger portions or adjusting the recipe to include more fish meat.

3. Offer clearer combos: Make the combo options more obvious and appealing on the menu, so customers can make informed decisions about their meal choices."
2,"Not sure if I would come back. 1st they mixed up our order with someone else, so we had to wait for them to make it again. Their carne asada quesadillas had very little meat, their \""gorditas\"" looked like 2 tortillas slap together. The only thing I would recommend was the carne asada tacos.","not sure if i would come back. 1st they mixed up our order with someone else, so we had to wait for them to make it again. their carne asada quesadillas had very little meat, their gorditas looked like 2 tortillas slap together. the only thing i would recommend was the carne asada tacos.","confusion, neutral, approval","[INST] A customer left us a 2-star review: 'not sure if i would come back. 1st they mixed up our order with someone else, so we had to wait for them to make it again. their carne asada quesadillas had very little meat, their gorditas looked like 2 tortillas slap together. the only thing i would recommend was the carne asada tacos.' The customer feels confusion, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'not sure if i would come back. 1st they mixed up our order with someone else, so we had to wait for them to make it again. their carne asada quesadillas had very little meat, their gorditas looked like 2 tortillas slap together. the only thing i would recommend was the carne asada tacos.' The customer feels confusion, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Order Accuracy: Ensure orders are correctly prepared and delivered to the right table to avoid mix-ups.

2. Quality of Dishes: Enhance the quality of dishes, particularly the Carne Asada Quesadillas and Gorditas, by increasing the meat content and improving the presentation.

3. Recommendations: Offer more accurate and appealing recommendations based on the customer's positive feedback for the Carne Asada Tacos.

4. Communication: Improve communication with customers, especially when there are delays or issues with their orders."
2,"Not my \""cup of tea\"" -- too Yuppie for me!  Atmosphere way too \""sanitized\"", and servers have little or no personality.  The food is fair but not worth the price IMHO!  What ever happened to pasta or pizza with RED sauce?  Seems they have every color and concoction known to man except red (well maybe one or two)- being of Italian descent I need red!!  I ordered from  the \""Small Bits Menu\"" because I wanted a light lunch - believe me - it definitely was \""Small Bits\"",  good thing they gave out bread because I needed a second helping of that just to let me know that I ate something!  My suggestion is to order from the dinner menu if you want a full meal - of course most folks are much more sophisticated than this old country boy and can figure out what most of the fancy California stuff is on the menu - sorry!","not my cup of tea too yuppie for me! atmosphere way too sanitized , and servers have little or no personality. the food is fair but not worth the price imho! what ever happened to pasta or pizza with red sauce? seems they have every color and concoction known to man except red well maybe one or two being of italian descent i need red!! i ordered from the small bits menu because i wanted a light lunch believe me it definitely was small bits , good thing they gave out bread because i needed a second helping of that just to let me know that i ate something! my suggestion is to order from the dinner menu if you want a full meal of course most folks are much more sophisticated than this old country boy and can figure out what most of the fancy california stuff is on the menu sorry!","neutral, curiosity, approval","[INST] A customer left us a 2-star review: 'not my cup of tea too yuppie for me! atmosphere way too sanitized , and servers have little or no personality. the food is fair but not worth the price imho! what ever happened to pasta or pizza with red sauce? seems they have every color and concoction known to man except red well maybe one or two being of italian descent i need red!! i ordered from the small bits menu because i wanted a light lunch believe me it definitely was small bits , good thing they gave out bread because i needed a second helping of that just to let me know that i ate something! my suggestion is to order from the dinner menu if you want a full meal of course most folks are much more sophisticated than this old country boy and can figure out what most of the fancy california stuff is on the menu sorry!' The customer feels neutral, curiosity, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'not my cup of tea too yuppie for me! atmosphere way too sanitized , and servers have little or no personality. the food is fair but not worth the price imho! what ever happened to pasta or pizza with red sauce? seems they have every color and concoction known to man except red well maybe one or two being of italian descent i need red!! i ordered from the small bits menu because i wanted a light lunch believe me it definitely was small bits , good thing they gave out bread because i needed a second helping of that just to let me know that i ate something! my suggestion is to order from the dinner menu if you want a full meal of course most folks are much more sophisticated than this old country boy and can figure out what most of the fancy california stuff is on the menu sorry!' The customer feels neutral, curiosity, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Offer a more traditional Italian menu, including red sauce pasta and pizza options.
2. Modify the ambiance to be less sanitized and more welcoming, perhaps with a warmer, less formal atmosphere.
3. Train our servers to be more personable and engaging, helping them connect with customers and make them feel more comfortable.
4. Review the pricing of our small bites menu to ensure it is commensurate with the portion sizes offered.
5. Consider offering a separate lunch menu with more substantial options for customers seeking a full meal during the day."
2,"Wait. Wait some more. I hope it's worth the wait. Still waiting. The hostesses have attitudes, why? So hungry. Still waiting. Glare from hostess. Wait. Was that my stomach making that noise? Wait some more. Do I hear the theme song to Jeopardy in my head?  Finally, our table is ready! \n\nI am starving, so I will let the rude hostesses slide, lets do this! I order the Vegan Burger, which I know you are now thinking to yourself, what a dumb veggie head and you will now discount my whole review....... Well here it is. It was just meh and I have had better. All the veggies were grilled but the whole thing was so greasy that I had to use a fork to eat it. What didn't help it was the side of fries that were cold. So looking back on my evening, I should have just stuck to ordering a milkshake and possibly that would have turned this into a three star review, maybe.","wait. wait some more. i hope it's worth the wait. still waiting. the hostesses have attitudes, why? so hungry. still waiting. glare from hostess. wait. was that my stomach making that noise? wait some more. do i hear the theme song to jeopardy in my head? finally, our table is ready! n ni am starving, so i will let the rude hostesses slide, lets do this! i order the vegan burger, which i know you are now thinking to yourself, what a dumb veggie head and you will now discount my whole review....... well here it is. it was just meh and i have had better. all the veggies were grilled but the whole thing was so greasy that i had to use a fork to eat it. what didn't help it was the side of fries that were cold. so looking back on my evening, i should have just stuck to ordering a milkshake and possibly that would have turned this into a three star review, maybe.","optimism, curiosity, neutral","[INST] A customer left us a 2-star review: 'wait. wait some more. i hope it's worth the wait. still waiting. the hostesses have attitudes, why? so hungry. still waiting. glare from hostess. wait. was that my stomach making that noise? wait some more. do i hear the theme song to jeopardy in my head? finally, our table is ready! n ni am starving, so i will let the rude hostesses slide, lets do this! i order the vegan burger, which i know you are now thinking to yourself, what a dumb veggie head and you will now discount my whole review....... well here it is. it was just meh and i have had better. all the veggies were grilled but the whole thing was so greasy that i had to use a fork to eat it. what didn't help it was the side of fries that were cold. so looking back on my evening, i should have just stuck to ordering a milkshake and possibly that would have turned this into a three star review, maybe.' The customer feels optimism, curiosity, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'wait. wait some more. i hope it's worth the wait. still waiting. the hostesses have attitudes, why? so hungry. still waiting. glare from hostess. wait. was that my stomach making that noise? wait some more. do i hear the theme song to jeopardy in my head? finally, our table is ready! n ni am starving, so i will let the rude hostesses slide, lets do this! i order the vegan burger, which i know you are now thinking to yourself, what a dumb veggie head and you will now discount my whole review....... well here it is. it was just meh and i have had better. all the veggies were grilled but the whole thing was so greasy that i had to use a fork to eat it. what didn't help it was the side of fries that were cold. so looking back on my evening, i should have just stuck to ordering a milkshake and possibly that would have turned this into a three star review, maybe.' The customer feels optimism, curiosity, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on several key areas:

1. Reduce Wait Times: The customer mentions waiting for a long time, which may have contributed to their frustration. Improving wait times can be achieved by optimizing staffing levels, streamlining the seating process, and reducing kitchen preparation times.

2. Train Staff on Customer Service: The customer felt that the hostesses had attitudes. Providing customer service training to staff can help them better understand the importance of their role in creating a positive dining experience.

3. Improve Food Quality and Presentation: The customer found the vegan burger to be greasy and the fries cold."
2,Internet is the worst.  On the 3rd day of our 3 day stay i figured out the only way to get a decent wi fi signal on fl 26 is in the master bathroom.  TV's are unwatchable.   The hotel has some off beat satellite system which doesn't work.  I personally spoke to one of the hotel managers and she acted like she had not heard too many complaints on these issues.  She mentioned something about the gold finish of the building affecting the wi fi signal.  Sorry Trump.  I like your tv show but your las vegas hotel timeshare project is not up to the Trump standard.,internet is the worst. on the 3rd day of our 3 day stay i figured out the only way to get a decent wi fi signal on fl 26 is in the master bathroom. tv's are unwatchable. the hotel has some off beat satellite system which doesn't work. i personally spoke to one of the hotel managers and she acted like she had not heard too many complaints on these issues. she mentioned something about the gold finish of the building affecting the wi fi signal. sorry trump. i like your tv show but your las vegas hotel timeshare project is not up to the trump standard.,"disappointment, disapproval, remorse","[INST] A customer left us a 2-star review: 'internet is the worst. on the 3rd day of our 3 day stay i figured out the only way to get a decent wi fi signal on fl 26 is in the master bathroom. tv's are unwatchable. the hotel has some off beat satellite system which doesn't work. i personally spoke to one of the hotel managers and she acted like she had not heard too many complaints on these issues. she mentioned something about the gold finish of the building affecting the wi fi signal. sorry trump. i like your tv show but your las vegas hotel timeshare project is not up to the trump standard.' The customer feels disappointment, disapproval, remorse. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'internet is the worst. on the 3rd day of our 3 day stay i figured out the only way to get a decent wi fi signal on fl 26 is in the master bathroom. tv's are unwatchable. the hotel has some off beat satellite system which doesn't work. i personally spoke to one of the hotel managers and she acted like she had not heard too many complaints on these issues. she mentioned something about the gold finish of the building affecting the wi fi signal. sorry trump. i like your tv show but your las vegas hotel timeshare project is not up to the trump standard.' The customer feels disappointment, disapproval, remorse. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the Wi-Fi issue: Investigate the root cause of the poor Wi-Fi signal, especially on floor 26, and implement solutions to improve the signal strength throughout the hotel. This may involve upgrading the Wi-Fi infrastructure, adjusting the position of access points, or using different Wi-Fi technology.

2. Improve TV reception: Investigate the issue with the TVs being unwatchable and address any satellite system problems. Consider offering alternative streaming options or upgrading the TVs to smart TVs that can access various streaming platforms."
2,"Oh man so I know everyone just loves this place. \n\nWell I have been here a couple of times and usually go for the beef bowls. \n\n\nSo this time around, we decided to get more of their specialty stuff. \n\nSo we got lots of different things the pork and onions skewers, beef tongue skewers, buttered clams, hamachi sashimi, beef carpaccio, miso cod, salmon Kama. \n\n\nThe skewers were ok not as good as kyaras but ok. The clams were ok as well but a little too salty to my liking. Hamachi sashimi was good. The beef carpaccio was too oily. Miso cod was such a disappointment it was mushy very salty and just lacked the sweet flavor you usually get at other places. The salmon Kama was also salty and didn't seem cooked right.\n\nSurprisingly compared to other reviews I actually thought the service was great. They very attentive \n\nSorry maybe we went on an off night","oh man so i know everyone just loves this place. n nwell i have been here a couple of times and usually go for the beef bowls. n n nso this time around, we decided to get more of their specialty stuff. n nso we got lots of different things the pork and onions skewers, beef tongue skewers, buttered clams, hamachi sashimi, beef carpaccio, miso cod, salmon kama. n n nthe skewers were ok not as good as kyaras but ok. the clams were ok as well but a little too salty to my liking. hamachi sashimi was good. the beef carpaccio was too oily. miso cod was such a disappointment it was mushy very salty and just lacked the sweet flavor you usually get at other places. the salmon kama was also salty and didn't seem cooked right. n nsurprisingly compared to other reviews i actually thought the service was great. they very attentive n nsorry maybe we went on an off night","neutral, love, approval","[INST] A customer left us a 2-star review: 'oh man so i know everyone just loves this place. n nwell i have been here a couple of times and usually go for the beef bowls. n n nso this time around, we decided to get more of their specialty stuff. n nso we got lots of different things the pork and onions skewers, beef tongue skewers, buttered clams, hamachi sashimi, beef carpaccio, miso cod, salmon kama. n n nthe skewers were ok not as good as kyaras but ok. the clams were ok as well but a little too salty to my liking. hamachi sashimi was good. the beef carpaccio was too oily. miso cod was such a disappointment it was mushy very salty and just lacked the sweet flavor you usually get at other places. the salmon kama was also salty and didn't seem cooked right. n nsurprisingly compared to other reviews i actually thought the service was great. they very attentive n nsorry maybe we went on an off night' The customer feels neutral, love, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'oh man so i know everyone just loves this place. n nwell i have been here a couple of times and usually go for the beef bowls. n n nso this time around, we decided to get more of their specialty stuff. n nso we got lots of different things the pork and onions skewers, beef tongue skewers, buttered clams, hamachi sashimi, beef carpaccio, miso cod, salmon kama. n n nthe skewers were ok not as good as kyaras but ok. the clams were ok as well but a little too salty to my liking. hamachi sashimi was good. the beef carpaccio was too oily. miso cod was such a disappointment it was mushy very salty and just lacked the sweet flavor you usually get at other places. the salmon kama was also salty and didn't seem cooked right. n nsurprisingly compared to other reviews i actually thought the service was great. they very attentive n nsorry maybe we went on an off night' The customer feels neutral, love, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Specialty Dishes: The customer mentioned several specialty dishes that they found disappointing, particularly the beef carpaccio, miso cod, salmon kama, and possibly the pork and onion skewers. We should ensure that these dishes are consistently prepared to a high standard, focusing on flavor balance, texture, and presentation.

2. Salt Levels in Dishes: The customer found several dishes too salty. To address this, we could consider reducing the salt content in our recipes or offering a salt-free option for customers who prefer less salt."
2,"I stayed at the Palazzo but accidentally checked in at the Venetian. The lady that checked me in was very rude and talk down to me. Every question I asked she acted like I was burdening her. She then gave me directions to the Venetian side and we carried our luggage all the way to the 18th floor not realizing we had to go to the 18th floor of the Palazzo. She checked me in, she should have directed metro the palazzo. The Palazzo hotel was great.","i stayed at the palazzo but accidentally checked in at the venetian. the lady that checked me in was very rude and talk down to me. every question i asked she acted like i was burdening her. she then gave me directions to the venetian side and we carried our luggage all the way to the 18th floor not realizing we had to go to the 18th floor of the palazzo. she checked me in, she should have directed metro the palazzo. the palazzo hotel was great.","annoyance, disappointment, realization","[INST] A customer left us a 2-star review: 'i stayed at the palazzo but accidentally checked in at the venetian. the lady that checked me in was very rude and talk down to me. every question i asked she acted like i was burdening her. she then gave me directions to the venetian side and we carried our luggage all the way to the 18th floor not realizing we had to go to the 18th floor of the palazzo. she checked me in, she should have directed metro the palazzo. the palazzo hotel was great.' The customer feels annoyance, disappointment, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i stayed at the palazzo but accidentally checked in at the venetian. the lady that checked me in was very rude and talk down to me. every question i asked she acted like i was burdening her. she then gave me directions to the venetian side and we carried our luggage all the way to the 18th floor not realizing we had to go to the 18th floor of the palazzo. she checked me in, she should have directed metro the palazzo. the palazzo hotel was great.' The customer feels annoyance, disappointment, realization. Concisely, how can we best improve our services for this customer's experience?  1. Improve Communication: Ensure front desk staff are more attentive, patient, and courteous when checking in guests. They should clarify the hotel location and provide clear directions to the correct hotel.

2. Staff Training: Provide training to staff on how to handle customer inquiries effectively, avoiding a sense of being burdened or talking down to customers.

3. Double-Check Information: Implement a system to double-check the hotel location during the check-in process to prevent future mix-ups."
2,"I stayed here on a business trip due to the property's proximity to the Sands Expo and the other good hotels nearby were sold out already.\n\nPros:\n-close to sands expo\n-room was clean\n\nCons:\n-HORRIBLE reception desk service (slow, long waits)\n-room smelled like total smoke even though it was a non smoking room\n-no wifi\n-bad bathroom toiletries (no conditioner!)\n-very confusing to navigate the layout. I got lost several times \n-room was either freezing, or hot and stuffy\n\nAll in all, I would not stay there again.","i stayed here on a business trip due to the property's proximity to the sands expo and the other good hotels nearby were sold out already. n npros n close to sands expo n room was clean n ncons n horrible reception desk service slow, long waits n room smelled like total smoke even though it was a non smoking room n no wifi n bad bathroom toiletries no conditioner! n very confusing to navigate the layout. i got lost several times n room was either freezing, or hot and stuffy n nall in all, i would not stay there again.","confusion, disapproval, annoyance","[INST] A customer left us a 2-star review: 'i stayed here on a business trip due to the property's proximity to the sands expo and the other good hotels nearby were sold out already. n npros n close to sands expo n room was clean n ncons n horrible reception desk service slow, long waits n room smelled like total smoke even though it was a non smoking room n no wifi n bad bathroom toiletries no conditioner! n very confusing to navigate the layout. i got lost several times n room was either freezing, or hot and stuffy n nall in all, i would not stay there again.' The customer feels confusion, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i stayed here on a business trip due to the property's proximity to the sands expo and the other good hotels nearby were sold out already. n npros n close to sands expo n room was clean n ncons n horrible reception desk service slow, long waits n room smelled like total smoke even though it was a non smoking room n no wifi n bad bathroom toiletries no conditioner! n very confusing to navigate the layout. i got lost several times n room was either freezing, or hot and stuffy n nall in all, i would not stay there again.' The customer feels confusion, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Reception Desk Service: Reduce wait times at the reception desk by increasing staff or implementing a more efficient system. Train staff to be more attentive and friendly.

2. Ensure Non-Smoking Rooms: Investigate why the non-smoking room smelled like smoke. This could be due to poor ventilation, improper cleaning, or previous guests not adhering to the no-smoking policy.

3. Provide Wifi: Ensure that reliable and fast wifi is available throughout the property, especially in guest rooms."
2,"I would give this place a 3 if the organization of the parking lots/interior was better and if there wasn't someone standing in the bathroom making me uncomfortable when I have to go to the bathroom while I'm waiting for a flight.\n\nFor the amount of air traffic that goes through this airport, I'm disappointed. The lines for security generally take an hour to get through (more if you leave around 5ish).\n\nI've been avoiding flights due to the crazy bad for you radiation from the full body scanners. Maybe CLT will improve when I eventually cave and need to fly somewhere- who knows.","i would give this place a 3 if the organization of the parking lots interior was better and if there wasn't someone standing in the bathroom making me uncomfortable when i have to go to the bathroom while i'm waiting for a flight. n nfor the amount of air traffic that goes through this airport, i'm disappointed. the lines for security generally take an hour to get through more if you leave around 5ish . n ni've been avoiding flights due to the crazy bad for you radiation from the full body scanners. maybe clt will improve when i eventually cave and need to fly somewhere who knows.","disappointment, neutral, disapproval","[INST] A customer left us a 2-star review: 'i would give this place a 3 if the organization of the parking lots interior was better and if there wasn't someone standing in the bathroom making me uncomfortable when i have to go to the bathroom while i'm waiting for a flight. n nfor the amount of air traffic that goes through this airport, i'm disappointed. the lines for security generally take an hour to get through more if you leave around 5ish . n ni've been avoiding flights due to the crazy bad for you radiation from the full body scanners. maybe clt will improve when i eventually cave and need to fly somewhere who knows.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i would give this place a 3 if the organization of the parking lots interior was better and if there wasn't someone standing in the bathroom making me uncomfortable when i have to go to the bathroom while i'm waiting for a flight. n nfor the amount of air traffic that goes through this airport, i'm disappointed. the lines for security generally take an hour to get through more if you leave around 5ish . n ni've been avoiding flights due to the crazy bad for you radiation from the full body scanners. maybe clt will improve when i eventually cave and need to fly somewhere who knows.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Parking Lot Organization: Improve the layout and signage of the parking lots to make it easier for customers to find their vehicles.

2. Bathroom Availability and Privacy: Ensure that bathrooms are readily available and that there are no instances of discomfort due to people loitering.

3. Security Check Lines: Reduce the wait time for security checks, especially during peak hours. This could involve increasing the number of security personnel or implementing a more efficient system.

4. Radiation Concerns: Address the customer's concerns about radiation from full-body scanners."
2,We went in for late snacks at about 12:00 on a Saturday night. The waitress was new and ordered us the wrong food and it took for ever to get to our table. The food was just okay.,we went in for late snacks at about 12 00 on a saturday night. the waitress was new and ordered us the wrong food and it took for ever to get to our table. the food was just okay.,"neutral, disappointment, annoyance","[INST] A customer left us a 2-star review: 'we went in for late snacks at about 12 00 on a saturday night. the waitress was new and ordered us the wrong food and it took for ever to get to our table. the food was just okay.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'we went in for late snacks at about 12 00 on a saturday night. the waitress was new and ordered us the wrong food and it took for ever to get to our table. the food was just okay.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Train new staff thoroughly: Ensure that new waitstaff are well-versed in the menu, service procedures, and customer service skills to avoid ordering errors and delays.

2. Improve speed of service: Address any delays in food delivery by streamlining kitchen operations, improving communication between kitchen and waitstaff, and reducing wait times for tables.

3. Offer a warm and welcoming atmosphere: Create a friendly and inviting environment to make customers feel comfortable and valued, which may help alleviate any initial frustrations."
2,"The food is good, but it is very annoying that they will deliver to my house some days and not other days..... Your delivery range is 3 miles and grub hub says I live 2.8 miles away, mapquest says 3.3.  Either way I think its close enough.  Don't be jerks and deliver me some damn Asian food when I want it, not just on days when you have nothing better to do.","the food is good, but it is very annoying that they will deliver to my house some days and not other days..... your delivery range is 3 miles and grub hub says i live 2.8 miles away, mapquest says 3.3. either way i think its close enough. don't be jerks and deliver me some damn asian food when i want it, not just on days when you have nothing better to do.","annoyance, neutral, anger","[INST] A customer left us a 2-star review: 'the food is good, but it is very annoying that they will deliver to my house some days and not other days..... your delivery range is 3 miles and grub hub says i live 2.8 miles away, mapquest says 3.3. either way i think its close enough. don't be jerks and deliver me some damn asian food when i want it, not just on days when you have nothing better to do.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the food is good, but it is very annoying that they will deliver to my house some days and not other days..... your delivery range is 3 miles and grub hub says i live 2.8 miles away, mapquest says 3.3. either way i think its close enough. don't be jerks and deliver me some damn asian food when i want it, not just on days when you have nothing better to do.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Clarify Delivery Policy: Clearly communicate our delivery policy, including days and hours of operation, to customers. This can be done through our website, social media platforms, and confirmation emails.

2. Consistent Delivery: Ensure that deliveries are made consistently, regardless of the day or the order volume. This will help to alleviate the customer's frustration about inconsistent service.

3. Accurate Delivery Area: Review and update our delivery area to ensure it accurately reflects the locations we serve."
2,"Noodles & Company...universally loved, almost.  I say almost because there seems to be an attitude among foodies that this chain sucks.  I, personally, don't think it sucks, but it could be a lot better.\n\nThe main problem with this location is the size of the restaurant itself.  It would probably get three stars from me if not for this problem. There is simply not enough seating to accommodate the amount of people who want to eat here on weekends.  I'm not a fan of waiting for tables unless the restaurant is REALLY good, so I've just walked out a few times before placing my order.  When I do stick around, usually I feel really crowded due to the close proximity of the tables.\n\nThere are also lots of little kids, who may or may not leave you teetering precariously on the brink of utter madness.  It's probably better to go during the work-week.\n\nThe food is reasonably tasty and quickly served, but inconsistent.  The noodles are always cooked perfectly but sometimes the sauces come out too watery.  The ability to add meat (or tofu) to any dish is helpful, since some of the dishes are pretty bland otherwise.  My favorite recently has been the penne rosa, which has just the right amount of kick.  However, for a place devoted to pastas, and considering the rather high prices, I expect to be more impressed.\n\nYou probably already know if you like Noodles & Company or not. If you aren't familiar with this chain and are thinking of trying it out, I would not recommend this location; there are quite a few others in the Madison area which are less crowded.  For a quick bite, Noodles is pretty good, but you can do better.","noodles company...universally loved, almost. i say almost because there seems to be an attitude among foodies that this chain sucks. i, personally, don't think it sucks, but it could be a lot better. n nthe main problem with this location is the size of the restaurant itself. it would probably get three stars from me if not for this problem. there is simply not enough seating to accommodate the amount of people who want to eat here on weekends. i'm not a fan of waiting for tables unless the restaurant is really good, so i've just walked out a few times before placing my order. when i do stick around, usually i feel really crowded due to the close proximity of the tables. n nthere are also lots of little kids, who may or may not leave you teetering precariously on the brink of utter madness. it's probably better to go during the work week. n nthe food is reasonably tasty and quickly served, but inconsistent. the noodles are always cooked perfectly but sometimes the sauces come out too watery. the ability to add meat or tofu to any dish is helpful, since some of the dishes are pretty bland otherwise. my favorite recently has been the penne rosa, which has just the right amount of kick. however, for a place devoted to pastas, and considering the rather high prices, i expect to be more impressed. n nyou probably already know if you like noodles company or not. if you aren't familiar with this chain and are thinking of trying it out, i would not recommend this location there are quite a few others in the madison area which are less crowded. for a quick bite, noodles is pretty good, but you can do better.","disapproval, disappointment, annoyance","[INST] A customer left us a 2-star review: 'noodles company...universally loved, almost. i say almost because there seems to be an attitude among foodies that this chain sucks. i, personally, don't think it sucks, but it could be a lot better. n nthe main problem with this location is the size of the restaurant itself. it would probably get three stars from me if not for this problem. there is simply not enough seating to accommodate the amount of people who want to eat here on weekends. i'm not a fan of waiting for tables unless the restaurant is really good, so i've just walked out a few times before placing my order. when i do stick around, usually i feel really crowded due to the close proximity of the tables. n nthere are also lots of little kids, who may or may not leave you teetering precariously on the brink of utter madness. it's probably better to go during the work week. n nthe food is reasonably tasty and quickly served, but inconsistent. the noodles are always cooked perfectly but sometimes the sauces come out too watery. the ability to add meat or tofu to any dish is helpful, since some of the dishes are pretty bland otherwise. my favorite recently has been the penne rosa, which has just the right amount of kick. however, for a place devoted to pastas, and considering the rather high prices, i expect to be more impressed. n nyou probably already know if you like noodles company or not. if you aren't familiar with this chain and are thinking of trying it out, i would not recommend this location there are quite a few others in the madison area which are less crowded. for a quick bite, noodles is pretty good, but you can do better.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'noodles company...universally loved, almost. i say almost because there seems to be an attitude among foodies that this chain sucks. i, personally, don't think it sucks, but it could be a lot better. n nthe main problem with this location is the size of the restaurant itself. it would probably get three stars from me if not for this problem. there is simply not enough seating to accommodate the amount of people who want to eat here on weekends. i'm not a fan of waiting for tables unless the restaurant is really good, so i've just walked out a few times before placing my order. when i do stick around, usually i feel really crowded due to the close proximity of the tables. n nthere are also lots of little kids, who may or may not leave you teetering precariously on the brink of utter madness. it's probably better to go during the work week. n nthe food is reasonably tasty and quickly served, but inconsistent. the noodles are always cooked perfectly but sometimes the sauces come out too watery. the ability to add meat or tofu to any dish is helpful, since some of the dishes are pretty bland otherwise. my favorite recently has been the penne rosa, which has just the right amount of kick. however, for a place devoted to pastas, and considering the rather high prices, i expect to be more impressed. n nyou probably already know if you like noodles company or not. if you aren't familiar with this chain and are thinking of trying it out, i would not recommend this location there are quite a few others in the madison area which are less crowded. for a quick bite, noodles is pretty good, but you can do better.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Expand the seating capacity, especially during weekends, to reduce waiting times for tables.
2. Improve the consistency of the sauces, ensuring they are not too watery.
3. Consider implementing a system to manage the number of children in the restaurant, if it's causing discomfort for some customers.
4. Enhance the overall dining experience by aiming for a higher level of impressiveness, considering the prices.
5. Continuously monitor and improve the quality of the food, particularly the dishes that are considered bland."
2,"One star for the amazing view and another for honoring my reservation request of a table right by the window in front of the Fremont Street Experience.  I would add another for the great company I was with but that wouldn't really be a review or a reflection of the restaurant :p\n\nThe whole experience was rather \""meh.\""  Our server was slow and I did not appreciate his upselling.  As for the food, I've had better steak, bread, and sides at just about every other steakhouse I've been to.  We each ordered filet mignon and shared our sides - creamed spinach, corn brulee, and garlic potato wedges.  Our complimentary bread was an onion bread which I personally wasn't too crazy about.  I liked the garlic potato wedges the best which basically just tasted like a cut-up baked potato.  Btw they ran out of the prime rib over an hour before closing which one of my dining companions was set on ordering so that was rather disappointing.  The cherry on top had to be the loud drunk guys at the table next to us making some sort of comments about Asian people.  How's that for ambience? :/\n\nIf anything come for the view but know that you can get better food and service elsewhere.","one star for the amazing view and another for honoring my reservation request of a table right by the window in front of the fremont street experience. i would add another for the great company i was with but that wouldn't really be a review or a reflection of the restaurant p n nthe whole experience was rather meh. our server was slow and i did not appreciate his upselling. as for the food, i've had better steak, bread, and sides at just about every other steakhouse i've been to. we each ordered filet mignon and shared our sides creamed spinach, corn brulee, and garlic potato wedges. our complimentary bread was an onion bread which i personally wasn't too crazy about. i liked the garlic potato wedges the best which basically just tasted like a cut up baked potato. btw they ran out of the prime rib over an hour before closing which one of my dining companions was set on ordering so that was rather disappointing. the cherry on top had to be the loud drunk guys at the table next to us making some sort of comments about asian people. how's that for ambience? n nif anything come for the view but know that you can get better food and service elsewhere.","disappointment, disapproval, annoyance","[INST] A customer left us a 2-star review: 'one star for the amazing view and another for honoring my reservation request of a table right by the window in front of the fremont street experience. i would add another for the great company i was with but that wouldn't really be a review or a reflection of the restaurant p n nthe whole experience was rather meh. our server was slow and i did not appreciate his upselling. as for the food, i've had better steak, bread, and sides at just about every other steakhouse i've been to. we each ordered filet mignon and shared our sides creamed spinach, corn brulee, and garlic potato wedges. our complimentary bread was an onion bread which i personally wasn't too crazy about. i liked the garlic potato wedges the best which basically just tasted like a cut up baked potato. btw they ran out of the prime rib over an hour before closing which one of my dining companions was set on ordering so that was rather disappointing. the cherry on top had to be the loud drunk guys at the table next to us making some sort of comments about asian people. how's that for ambience? n nif anything come for the view but know that you can get better food and service elsewhere.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'one star for the amazing view and another for honoring my reservation request of a table right by the window in front of the fremont street experience. i would add another for the great company i was with but that wouldn't really be a review or a reflection of the restaurant p n nthe whole experience was rather meh. our server was slow and i did not appreciate his upselling. as for the food, i've had better steak, bread, and sides at just about every other steakhouse i've been to. we each ordered filet mignon and shared our sides creamed spinach, corn brulee, and garlic potato wedges. our complimentary bread was an onion bread which i personally wasn't too crazy about. i liked the garlic potato wedges the best which basically just tasted like a cut up baked potato. btw they ran out of the prime rib over an hour before closing which one of my dining companions was set on ordering so that was rather disappointing. the cherry on top had to be the loud drunk guys at the table next to us making some sort of comments about asian people. how's that for ambience? n nif anything come for the view but know that you can get better food and service elsewhere.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Table reservation: Ensure that reservation requests for specific seating arrangements, such as a table by the window, are honored promptly and accurately.

2. Server performance: Improve server training to minimize slow service and upselling, focusing on providing attentive, efficient, and respectful service.

3. Food quality: Enhance the quality of food, particularly the steak, bread, and sides, to meet or exceed customer expectations.

4. Menu availability: Ensure that menu items, such as the prime rib, are consistently available and accurately communicated to customers."
2,"Great Beer selection, mediocre food. This place has one of the best beer selections in the valley and good prices. We wanted to love this place, but the food was so-so. The crab cakes were terrible. There were more like bread cakes. The mussels & clams were good, but were not served with any bread for dipping into the sauce, even though in the local paper they show the dish served with toasted bread. The portion was small too. The soft pretzels were not even as good as what you get in the malls. (Best pretzels and dipping sauce are at Rock bottom) The only thing that tasted good were the sweet potato fries. If we come back, it will only be for the beer.","great beer selection, mediocre food. this place has one of the best beer selections in the valley and good prices. we wanted to love this place, but the food was so so. the crab cakes were terrible. there were more like bread cakes. the mussels clams were good, but were not served with any bread for dipping into the sauce, even though in the local paper they show the dish served with toasted bread. the portion was small too. the soft pretzels were not even as good as what you get in the malls. best pretzels and dipping sauce are at rock bottom the only thing that tasted good were the sweet potato fries. if we come back, it will only be for the beer.","admiration, disappointment, disapproval","[INST] A customer left us a 2-star review: 'great beer selection, mediocre food. this place has one of the best beer selections in the valley and good prices. we wanted to love this place, but the food was so so. the crab cakes were terrible. there were more like bread cakes. the mussels clams were good, but were not served with any bread for dipping into the sauce, even though in the local paper they show the dish served with toasted bread. the portion was small too. the soft pretzels were not even as good as what you get in the malls. best pretzels and dipping sauce are at rock bottom the only thing that tasted good were the sweet potato fries. if we come back, it will only be for the beer.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'great beer selection, mediocre food. this place has one of the best beer selections in the valley and good prices. we wanted to love this place, but the food was so so. the crab cakes were terrible. there were more like bread cakes. the mussels clams were good, but were not served with any bread for dipping into the sauce, even though in the local paper they show the dish served with toasted bread. the portion was small too. the soft pretzels were not even as good as what you get in the malls. best pretzels and dipping sauce are at rock bottom the only thing that tasted good were the sweet potato fries. if we come back, it will only be for the beer.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve the quality of the food, particularly the crab cakes and soft pretzels, to meet the customer's expectations.
2. Ensure that dishes are served as described, such as providing bread for dipping with the mussels and clams.
3. Increase the portion size of dishes to make the customer feel they are getting good value for their money.
4. Consider offering a wider range of dipping sauces for the soft pretzels to cater to different tastes."
2,"Waited for 45 minutes on a weeknight before we got our table. Table view was amazing on the second floor but that was the only thing amazing during that night. Dynamite Shrimp had no kick at all, Dandan Noodles were soggy, Mongolian Beef was overcooked and chewy and our Calamari appetizer came AFTER our entrees were served. Our server was really efficient though, refilling our waters on point and following up on our calamari. But if i wanted asian/chinese food, i wouldn't go back to PF Changs.","waited for 45 minutes on a weeknight before we got our table. table view was amazing on the second floor but that was the only thing amazing during that night. dynamite shrimp had no kick at all, dandan noodles were soggy, mongolian beef was overcooked and chewy and our calamari appetizer came after our entrees were served. our server was really efficient though, refilling our waters on point and following up on our calamari. but if i wanted asian chinese food, i wouldn't go back to pf changs.","admiration, neutral, approval","[INST] A customer left us a 2-star review: 'waited for 45 minutes on a weeknight before we got our table. table view was amazing on the second floor but that was the only thing amazing during that night. dynamite shrimp had no kick at all, dandan noodles were soggy, mongolian beef was overcooked and chewy and our calamari appetizer came after our entrees were served. our server was really efficient though, refilling our waters on point and following up on our calamari. but if i wanted asian chinese food, i wouldn't go back to pf changs.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'waited for 45 minutes on a weeknight before we got our table. table view was amazing on the second floor but that was the only thing amazing during that night. dynamite shrimp had no kick at all, dandan noodles were soggy, mongolian beef was overcooked and chewy and our calamari appetizer came after our entrees were served. our server was really efficient though, refilling our waters on point and following up on our calamari. but if i wanted asian chinese food, i wouldn't go back to pf changs.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at P.F. Chang's, we can focus on the following areas:

1. Reduce wait times for seating, especially on weeknights. This could involve optimizing staffing levels during these periods or improving the reservation system.

2. Enhance the quality and consistency of our dishes, particularly the dynamite shrimp, dandan noodles, Mongolian beef, and calamari. We can work on refining recipes, ensuring ingredients are fresh, and maintaining proper cooking techniques.

3. Improve the overall dining experience by ensuring that dishes are served in the correct order, starting with appetizers before entrees."
2,"The food at Big View is decent but the service is slooooooooow. Like, unbelievably slow. Not just during one visit, but on all of them. My parents also agree, they started going to Big View in hopes of something similar to the NY/NJ diners they were used to, and quit going because everything took way too long. Very disappointing.","the food at big view is decent but the service is slooooooooow. like, unbelievably slow. not just during one visit, but on all of them. my parents also agree, they started going to big view in hopes of something similar to the ny nj diners they were used to, and quit going because everything took way too long. very disappointing.","disappointment, annoyance, neutral","[INST] A customer left us a 2-star review: 'the food at big view is decent but the service is slooooooooow. like, unbelievably slow. not just during one visit, but on all of them. my parents also agree, they started going to big view in hopes of something similar to the ny nj diners they were used to, and quit going because everything took way too long. very disappointing.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the food at big view is decent but the service is slooooooooow. like, unbelievably slow. not just during one visit, but on all of them. my parents also agree, they started going to big view in hopes of something similar to the ny nj diners they were used to, and quit going because everything took way too long. very disappointing.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Big View, we can focus on the following areas:

1. Speed up service: Analyze the current service process, identify bottlenecks, and implement solutions to streamline operations. This could include training staff on efficient service techniques, optimizing kitchen workflow, and reducing wait times for orders.

2. Consistent communication: Ensure that customers are kept informed about the status of their orders, wait times, and any delays that may occur. This can help manage expectations and reduce frustration.

3. Personalized service: Train staff to provide friendly, attentive, and personalized service. This can help create a more welcoming and enjoyable dining experience for customers."
2,I was passing through Phoenix when I was searching for an Indian restaurant and my GPS pointed me to this place. The ambiance is very ordinary and they could definitely do better job with it.  \n\nService was reasonably prompt. They didnt ask me for a spice level when they took my order. I found the food bland for my taste. Could have done with more spice and salt. The food is alright nothing out of the ordinary.,i was passing through phoenix when i was searching for an indian restaurant and my gps pointed me to this place. the ambiance is very ordinary and they could definitely do better job with it. n nservice was reasonably prompt. they didnt ask me for a spice level when they took my order. i found the food bland for my taste. could have done with more spice and salt. the food is alright nothing out of the ordinary.,"neutral, approval, realization","[INST] A customer left us a 2-star review: 'i was passing through phoenix when i was searching for an indian restaurant and my gps pointed me to this place. the ambiance is very ordinary and they could definitely do better job with it. n nservice was reasonably prompt. they didnt ask me for a spice level when they took my order. i found the food bland for my taste. could have done with more spice and salt. the food is alright nothing out of the ordinary.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i was passing through phoenix when i was searching for an indian restaurant and my gps pointed me to this place. the ambiance is very ordinary and they could definitely do better job with it. n nservice was reasonably prompt. they didnt ask me for a spice level when they took my order. i found the food bland for my taste. could have done with more spice and salt. the food is alright nothing out of the ordinary.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Ambiance: Enhance the restaurant's decor and atmosphere to make it more appealing and inviting.

2. Spice Level: Implement a system to ask customers about their preferred spice level when taking orders, ensuring that their food is tailored to their taste preferences.

3. Communication: Improve communication with customers by asking if they have any specific dietary requirements or preferences when they place their order.

4. Training: Provide additional training to staff on the importance of asking about spice level and dietary requirements, and the impact it has on customer satisfaction."
2,"My visit to this Applebee's was not a pleasant experience. The servers were short and directly insulting. Do not order the 4 cheese macaroni with honey pepper. It is wayyyy too sweet, it tastes like they poured sugar packets into it. Also, the lemonade is very watery (not sure if the fountain needed to be changed or if it's Light). The appetizer, wonton tacos were good. My friend got bourbon street chicken something and it was dry and the onions were basically raw. \n\nI would not recommend coming here for a good dining experience.","my visit to this applebee's was not a pleasant experience. the servers were short and directly insulting. do not order the 4 cheese macaroni with honey pepper. it is wayyyy too sweet, it tastes like they poured sugar packets into it. also, the lemonade is very watery not sure if the fountain needed to be changed or if it's light . the appetizer, wonton tacos were good. my friend got bourbon street chicken something and it was dry and the onions were basically raw. n ni would not recommend coming here for a good dining experience.","disapproval, disappointment, neutral","[INST] A customer left us a 2-star review: 'my visit to this applebee's was not a pleasant experience. the servers were short and directly insulting. do not order the 4 cheese macaroni with honey pepper. it is wayyyy too sweet, it tastes like they poured sugar packets into it. also, the lemonade is very watery not sure if the fountain needed to be changed or if it's light . the appetizer, wonton tacos were good. my friend got bourbon street chicken something and it was dry and the onions were basically raw. n ni would not recommend coming here for a good dining experience.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'my visit to this applebee's was not a pleasant experience. the servers were short and directly insulting. do not order the 4 cheese macaroni with honey pepper. it is wayyyy too sweet, it tastes like they poured sugar packets into it. also, the lemonade is very watery not sure if the fountain needed to be changed or if it's light . the appetizer, wonton tacos were good. my friend got bourbon street chicken something and it was dry and the onions were basically raw. n ni would not recommend coming here for a good dining experience.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your Applebee's, consider the following steps:

1. Apologize for the poor service and unpleasant experience: Acknowledge the customer's feedback and express regret for their visit not meeting their expectations.

2. Address the server issue: Investigate the behavior of the server(s) involved and take appropriate action, such as providing additional training or addressing any performance issues.

3. Revise the 4 cheese macaroni recipe: Consider adjusting the recipe for the 4 cheese macaroni to reduce the sweetness, ensuring it aligns with customer expectations."
2,I really dint care for this place. the music was blah and the out door seating was lame.The only cool thing i saw was the big unit. A home wrecking size weenie some old man was trying to deep throat.,i really dint care for this place. the music was blah and the out door seating was lame.the only cool thing i saw was the big unit. a home wrecking size weenie some old man was trying to deep throat.,"annoyance, disappointment, disapproval","[INST] A customer left us a 2-star review: 'i really dint care for this place. the music was blah and the out door seating was lame.the only cool thing i saw was the big unit. a home wrecking size weenie some old man was trying to deep throat.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i really dint care for this place. the music was blah and the out door seating was lame.the only cool thing i saw was the big unit. a home wrecking size weenie some old man was trying to deep throat.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Improve the ambiance: Address the customer's complaint about the music by playing more appealing and diverse tunes that cater to a wider audience.

2. Enhance outdoor seating: Investigate the issues with the outdoor seating area and make necessary improvements to ensure it is comfortable, clean, and inviting for customers.

3. Offer a variety of food options: To address the customer's comment about the only ""cool thing"" being the big unit, we could consider expanding our menu to offer a wider variety of dishes that might appeal to a broader range of customers."
2,"First time here.  Great decor and atmosphere.  Loved the building.  Unfortunately, the food was a disappointment.  Not bad, just not great and certainly not worthy of the bill.  My food came out not that hot.  Meat was a little tough.  And the mashed potatoes were cold  My date's food was hot but not cooked to her specification.  Service was very slow.  Did not get our food out for almost 30 minutes.  First visit and probably my last.  Would not recommend this place.  Much better choices for the money.","first time here. great decor and atmosphere. loved the building. unfortunately, the food was a disappointment. not bad, just not great and certainly not worthy of the bill. my food came out not that hot. meat was a little tough. and the mashed potatoes were cold my date's food was hot but not cooked to her specification. service was very slow. did not get our food out for almost 30 minutes. first visit and probably my last. would not recommend this place. much better choices for the money.","disappointment, disapproval, admiration","[INST] A customer left us a 2-star review: 'first time here. great decor and atmosphere. loved the building. unfortunately, the food was a disappointment. not bad, just not great and certainly not worthy of the bill. my food came out not that hot. meat was a little tough. and the mashed potatoes were cold my date's food was hot but not cooked to her specification. service was very slow. did not get our food out for almost 30 minutes. first visit and probably my last. would not recommend this place. much better choices for the money.' The customer feels disappointment, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'first time here. great decor and atmosphere. loved the building. unfortunately, the food was a disappointment. not bad, just not great and certainly not worthy of the bill. my food came out not that hot. meat was a little tough. and the mashed potatoes were cold my date's food was hot but not cooked to her specification. service was very slow. did not get our food out for almost 30 minutes. first visit and probably my last. would not recommend this place. much better choices for the money.' The customer feels disappointment, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Enhance the taste and presentation of the dishes, ensuring they meet the expected standards. This could involve improving the cooking process, using higher quality ingredients, or consulting with a chef to refine recipes.

2. Food Temperature: Implement a system to ensure food is served at the correct temperature. This could involve training staff on proper food handling techniques, using insulated containers, or investing in a more efficient kitchen setup.

3. Cooking Accuracy: Improve the accuracy of orders by implementing a more efficient kitchen management system, or double-checking orders before they are prepared."
2,"This establishment has gone down hill. I am an avid supporter of Yoforia. The fact that almost all of the long term employees know who I am just goes to show how addicted I am to this stuff. This location in particular used to be my favorite one to go to for my almost daily fix, but since my last visit I will not be returning to this particular one anymore.\n\nA majority of the time not all of the machines work which just makes this an awful shame:( Not sure if it's from the long term employees quitting from lack of support/respect from the owner/management. The last tie I went I actually felt a bit yucky purchasing some of the yogurt as well. It just didn't feel right:/\n\nMaybe in the long time future I will stop by on a whim and try it again, but I am talking waaayyyyyyy in the future. Cause I don't think this place is going to be good again anytime soon.","this establishment has gone down hill. i am an avid supporter of yoforia. the fact that almost all of the long term employees know who i am just goes to show how addicted i am to this stuff. this location in particular used to be my favorite one to go to for my almost daily fix, but since my last visit i will not be returning to this particular one anymore. n na majority of the time not all of the machines work which just makes this an awful shame not sure if it's from the long term employees quitting from lack of support respect from the owner management. the last tie i went i actually felt a bit yucky purchasing some of the yogurt as well. it just didn't feel right n nmaybe in the long time future i will stop by on a whim and try it again, but i am talking waaayyyyyyy in the future. cause i don't think this place is going to be good again anytime soon.","disappointment, disapproval, annoyance","[INST] A customer left us a 2-star review: 'this establishment has gone down hill. i am an avid supporter of yoforia. the fact that almost all of the long term employees know who i am just goes to show how addicted i am to this stuff. this location in particular used to be my favorite one to go to for my almost daily fix, but since my last visit i will not be returning to this particular one anymore. n na majority of the time not all of the machines work which just makes this an awful shame not sure if it's from the long term employees quitting from lack of support respect from the owner management. the last tie i went i actually felt a bit yucky purchasing some of the yogurt as well. it just didn't feel right n nmaybe in the long time future i will stop by on a whim and try it again, but i am talking waaayyyyyyy in the future. cause i don't think this place is going to be good again anytime soon.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this establishment has gone down hill. i am an avid supporter of yoforia. the fact that almost all of the long term employees know who i am just goes to show how addicted i am to this stuff. this location in particular used to be my favorite one to go to for my almost daily fix, but since my last visit i will not be returning to this particular one anymore. n na majority of the time not all of the machines work which just makes this an awful shame not sure if it's from the long term employees quitting from lack of support respect from the owner management. the last tie i went i actually felt a bit yucky purchasing some of the yogurt as well. it just didn't feel right n nmaybe in the long time future i will stop by on a whim and try it again, but i am talking waaayyyyyyy in the future. cause i don't think this place is going to be good again anytime soon.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the technical issues: Ensure all yogurt machines are functioning properly and regularly maintain them to prevent breakdowns.

2. Show appreciation for loyal customers: Acknowledge the customer's long-term support and express gratitude for their patronage.

3. Improve cleanliness and quality: Investigate the issue of the customer feeling ""yucky"" after their last visit and take necessary steps to improve the cleanliness and quality of the yogurt."
2,"The food was ok. I received very slow service, and although my waitress was very nice, it was just slow. I didn't get asked what I would like to drink for five minutes after being seated, even though the place wasn't too busy (it was 1am). Also I wasn't even greeted upon entry. It was expensive, and the portions were tiny. I wouldn't mind so much if the service made up for the portions, but it didn't. What was I paying for? Service? No. Food? No. It was disappointing.","the food was ok. i received very slow service, and although my waitress was very nice, it was just slow. i didn't get asked what i would like to drink for five minutes after being seated, even though the place wasn't too busy it was 1am . also i wasn't even greeted upon entry. it was expensive, and the portions were tiny. i wouldn't mind so much if the service made up for the portions, but it didn't. what was i paying for? service? no. food? no. it was disappointing.","disappointment, disapproval, annoyance","[INST] A customer left us a 2-star review: 'the food was ok. i received very slow service, and although my waitress was very nice, it was just slow. i didn't get asked what i would like to drink for five minutes after being seated, even though the place wasn't too busy it was 1am . also i wasn't even greeted upon entry. it was expensive, and the portions were tiny. i wouldn't mind so much if the service made up for the portions, but it didn't. what was i paying for? service? no. food? no. it was disappointing.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the food was ok. i received very slow service, and although my waitress was very nice, it was just slow. i didn't get asked what i would like to drink for five minutes after being seated, even though the place wasn't too busy it was 1am . also i wasn't even greeted upon entry. it was expensive, and the portions were tiny. i wouldn't mind so much if the service made up for the portions, but it didn't. what was i paying for? service? no. food? no. it was disappointing.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve service speed: Train staff to recognize customers upon entry and provide prompt service, including offering drinks immediately after seating.

2. Enhance communication: Encourage staff to maintain regular communication with customers, such as asking for drink orders and checking on their satisfaction throughout the meal.

3. Adjust portion sizes: Consider offering larger portion sizes to better meet customer expectations and justify the cost.

4. Consistent training: Ensure all staff members are well-trained and understand the importance of providing excellent service to maintain customer satisfaction."
2,"I am a consummate Nordstrom's Rack shopper, whenever a new one opens within a 2 state area (California/Nevada) I try and make it out.  All of the best stuff seems to come when a new Rack opens.  I have been to upwards of 15 Nordstrom Racks and some are certainly better than other, however, none are worse than this one.  The Men's Department is laughably small and the selection is rubbish.  There was nothing at all that I could find to buy.  In fact I was so disheartened that I thought a little shopping might cheer me up and I went to the Rack in Henderson and purchased 2 sweaters.  I had high hopes for this new Rack but I doubt I will make the journey back out to Summerlin just for this store.  Very disappointed indeed.","i am a consummate nordstrom's rack shopper, whenever a new one opens within a 2 state area california nevada i try and make it out. all of the best stuff seems to come when a new rack opens. i have been to upwards of 15 nordstrom racks and some are certainly better than other, however, none are worse than this one. the men's department is laughably small and the selection is rubbish. there was nothing at all that i could find to buy. in fact i was so disheartened that i thought a little shopping might cheer me up and i went to the rack in henderson and purchased 2 sweaters. i had high hopes for this new rack but i doubt i will make the journey back out to summerlin just for this store. very disappointed indeed.","disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'i am a consummate nordstrom's rack shopper, whenever a new one opens within a 2 state area california nevada i try and make it out. all of the best stuff seems to come when a new rack opens. i have been to upwards of 15 nordstrom racks and some are certainly better than other, however, none are worse than this one. the men's department is laughably small and the selection is rubbish. there was nothing at all that i could find to buy. in fact i was so disheartened that i thought a little shopping might cheer me up and i went to the rack in henderson and purchased 2 sweaters. i had high hopes for this new rack but i doubt i will make the journey back out to summerlin just for this store. very disappointed indeed.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i am a consummate nordstrom's rack shopper, whenever a new one opens within a 2 state area california nevada i try and make it out. all of the best stuff seems to come when a new rack opens. i have been to upwards of 15 nordstrom racks and some are certainly better than other, however, none are worse than this one. the men's department is laughably small and the selection is rubbish. there was nothing at all that i could find to buy. in fact i was so disheartened that i thought a little shopping might cheer me up and i went to the rack in henderson and purchased 2 sweaters. i had high hopes for this new rack but i doubt i will make the journey back out to summerlin just for this store. very disappointed indeed.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at our Nordstrom Rack store in Summerlin, we can focus on the following areas:

1. Expand the men's department: The customer mentions that the men's department is small and the selection is poor. To address this issue, we can consider increasing the inventory in the men's department, focusing on a wider variety of styles, sizes, and brands.

2. Enhance store layout and organization: A well-organized store can make shopping more enjoyable and efficient for customers. We can ensure that the store is clean, easy to navigate, and that items are properly displayed and categorized."
2,"Service is spotty, we had a bartender reading a book about juicing while out drinks sat empty but another bartender when he wasn't on break was fabulous.\n\nDrink prices are high, as expected.\n\nWe ordered french fries which were alright but nothing to write home about.","service is spotty, we had a bartender reading a book about juicing while out drinks sat empty but another bartender when he wasn't on break was fabulous. n ndrink prices are high, as expected. n nwe ordered french fries which were alright but nothing to write home about.","disappointment, admiration, neutral","[INST] A customer left us a 2-star review: 'service is spotty, we had a bartender reading a book about juicing while out drinks sat empty but another bartender when he wasn't on break was fabulous. n ndrink prices are high, as expected. n nwe ordered french fries which were alright but nothing to write home about.' The customer feels disappointment, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'service is spotty, we had a bartender reading a book about juicing while out drinks sat empty but another bartender when he wasn't on break was fabulous. n ndrink prices are high, as expected. n nwe ordered french fries which were alright but nothing to write home about.' The customer feels disappointment, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Train staff on the importance of customer service and maintaining a high level of engagement with guests. Encourage them to prioritize serving customers over personal activities like reading books.

2. Ensure that all bartenders are adequately staffed and not overworked, so that they can provide prompt and attentive service to all customers.

3. Review and adjust drink prices to ensure they are competitive and offer good value for customers.

4. Improve the quality of the French fries to make them more appealing and worth writing about."
2,"It pains me to write this review, because I went to their location on Mont-Royal right when it opened and the experience was great. This location is a different story. I went with three friends a few nights ago and sat on the terrace. Because St Catherine is closed to vehicles at this time of year down there, it was a really great experience to sit out there. The food was ok -- but the service was dreadful. We all got the table d'h\u00f4te which is $24 for salad, pizza, non-alcoholic drink, and dessert. A good deal! Long story short, the salads never came and ended up being served with the pizza (not a huge deal), then we never saw the server again. Half our table was cleared at a certain point, but about 30 minutes after that we decided just to go inside to pay. At the register, we reminded her that we had dessert with our meals and she laughed, saying she had totally forgotten. As we paid, she piped chocolate icing into to-go plastic cups and handed them to us. Strange! I actually think their pizza is pretty good -- so I recommend it -- but strongly suggest going to a different location.","it pains me to write this review, because i went to their location on mont royal right when it opened and the experience was great. this location is a different story. i went with three friends a few nights ago and sat on the terrace. because st catherine is closed to vehicles at this time of year down there, it was a really great experience to sit out there. the food was ok but the service was dreadful. we all got the table d'h u00f4te which is 24 for salad, pizza, non alcoholic drink, and dessert. a good deal! long story short, the salads never came and ended up being served with the pizza not a huge deal , then we never saw the server again. half our table was cleared at a certain point, but about 30 minutes after that we decided just to go inside to pay. at the register, we reminded her that we had dessert with our meals and she laughed, saying she had totally forgotten. as we paid, she piped chocolate icing into to go plastic cups and handed them to us. strange! i actually think their pizza is pretty good so i recommend it but strongly suggest going to a different location.","admiration, disappointment, approval","[INST] A customer left us a 2-star review: 'it pains me to write this review, because i went to their location on mont royal right when it opened and the experience was great. this location is a different story. i went with three friends a few nights ago and sat on the terrace. because st catherine is closed to vehicles at this time of year down there, it was a really great experience to sit out there. the food was ok but the service was dreadful. we all got the table d'h u00f4te which is 24 for salad, pizza, non alcoholic drink, and dessert. a good deal! long story short, the salads never came and ended up being served with the pizza not a huge deal , then we never saw the server again. half our table was cleared at a certain point, but about 30 minutes after that we decided just to go inside to pay. at the register, we reminded her that we had dessert with our meals and she laughed, saying she had totally forgotten. as we paid, she piped chocolate icing into to go plastic cups and handed them to us. strange! i actually think their pizza is pretty good so i recommend it but strongly suggest going to a different location.' The customer feels admiration, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'it pains me to write this review, because i went to their location on mont royal right when it opened and the experience was great. this location is a different story. i went with three friends a few nights ago and sat on the terrace. because st catherine is closed to vehicles at this time of year down there, it was a really great experience to sit out there. the food was ok but the service was dreadful. we all got the table d'h u00f4te which is 24 for salad, pizza, non alcoholic drink, and dessert. a good deal! long story short, the salads never came and ended up being served with the pizza not a huge deal , then we never saw the server again. half our table was cleared at a certain point, but about 30 minutes after that we decided just to go inside to pay. at the register, we reminded her that we had dessert with our meals and she laughed, saying she had totally forgotten. as we paid, she piped chocolate icing into to go plastic cups and handed them to us. strange! i actually think their pizza is pretty good so i recommend it but strongly suggest going to a different location.' The customer feels admiration, disappointment, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistency: Ensure that the quality of service and food is consistent across all locations.

2. Communication: Improve communication with customers, especially when there are delays or issues with their orders. Regular updates can help manage customer expectations.

3. Staff Training: Enhance staff training to ensure servers are aware of all menu items, promotions, and are able to handle customer inquiries effectively."
2,"I strongly recommend the Farm Fries, a basket of thin-cut (McDonald's style) fries bathed in gravy (turkey?) and melted yellow shredded cheese. The richness of the gravy was on point and not overwhelming. It was a savory, calorie-laden treat. \nI read a review that the Gobbler was right up there with a Bobbie (my most favorite sandwich). After having one on this visit, I must disagree. The hunk of fried turkey was cooked well. Did I enjoy the flavor? Not really. I didn't detect any seasoning in the batter. The bun was smaller than I expected for a $5.99 price tag. I also fail to see the point of not dressing the sandwich. The cranberry and Miracle Whip would be better served on the Gobbler rather than in packets on the side. \nFarm Basket, I gave you a whirl, I enjoyed your fries but I'm sticking with Capriotti's for my turkey sandwiches.","i strongly recommend the farm fries, a basket of thin cut mcdonald's style fries bathed in gravy turkey? and melted yellow shredded cheese. the richness of the gravy was on point and not overwhelming. it was a savory, calorie laden treat. ni read a review that the gobbler was right up there with a bobbie my most favorite sandwich . after having one on this visit, i must disagree. the hunk of fried turkey was cooked well. did i enjoy the flavor? not really. i didn't detect any seasoning in the batter. the bun was smaller than i expected for a 5.99 price tag. i also fail to see the point of not dressing the sandwich. the cranberry and miracle whip would be better served on the gobbler rather than in packets on the side. nfarm basket, i gave you a whirl, i enjoyed your fries but i'm sticking with capriotti's for my turkey sandwiches.","disapproval, approval, disappointment","[INST] A customer left us a 2-star review: 'i strongly recommend the farm fries, a basket of thin cut mcdonald's style fries bathed in gravy turkey? and melted yellow shredded cheese. the richness of the gravy was on point and not overwhelming. it was a savory, calorie laden treat. ni read a review that the gobbler was right up there with a bobbie my most favorite sandwich . after having one on this visit, i must disagree. the hunk of fried turkey was cooked well. did i enjoy the flavor? not really. i didn't detect any seasoning in the batter. the bun was smaller than i expected for a 5.99 price tag. i also fail to see the point of not dressing the sandwich. the cranberry and miracle whip would be better served on the gobbler rather than in packets on the side. nfarm basket, i gave you a whirl, i enjoyed your fries but i'm sticking with capriotti's for my turkey sandwiches.' The customer feels disapproval, approval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i strongly recommend the farm fries, a basket of thin cut mcdonald's style fries bathed in gravy turkey? and melted yellow shredded cheese. the richness of the gravy was on point and not overwhelming. it was a savory, calorie laden treat. ni read a review that the gobbler was right up there with a bobbie my most favorite sandwich . after having one on this visit, i must disagree. the hunk of fried turkey was cooked well. did i enjoy the flavor? not really. i didn't detect any seasoning in the batter. the bun was smaller than i expected for a 5.99 price tag. i also fail to see the point of not dressing the sandwich. the cranberry and miracle whip would be better served on the gobbler rather than in packets on the side. nfarm basket, i gave you a whirl, i enjoyed your fries but i'm sticking with capriotti's for my turkey sandwiches.' The customer feels disapproval, approval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Enhance the flavor of the Gobbler sandwich by adding seasoning to the turkey batter.
2. Use a larger bun that is more proportionate to the price of the sandwich.
3. Dress the Gobbler sandwich with cranberry sauce and Miracle Whip, instead of providing them separately.
4. Consider offering a side of dressing for customers who prefer to customize their sandwiches to their taste.
5. Offer a taste test or sample of the Gobbler sandwich to potential customers, so they can decide if it's their favorite before ordering."
2,"Ich fand das Essen einfach nur schrecklich. Mein Freund hatte gebratene Nudeln und ich ein paar Kostbarkeiten, alles versaltzen und nur GEschmacksverst\u00e4rker, Sosse keine Konsistenz. Die Vorspeise war schrecklich. Das waren die ekligsten Suppen und Wan-Tan die ich je gegessen habe. Die Karotten haben alt geschmeckt. So wie eben Karotten die zu lange im K\u00fchlschrank lagen schmecken. Service war freundlich, Einrichtung ist typisch Chinese wobei der Teppichboden sehr dick, staubig und modrigen Geruch im Restaurant verbreitet. Ich meckere selten beim Chinesen und bin weder verw\u00f6hnt noch unobfektiv, aber der Fast-Food Chinese ne Gasse weiter ist 1000 mal besser als dieses Restaurant!Nicht empfehlenswert. Waren zum Gl\u00fcck nur mit dem SChlemmerblock dort.","ich fand das essen einfach nur schrecklich. mein freund hatte gebratene nudeln und ich ein paar kostbarkeiten, alles versaltzen und nur geschmacksverst u00e4rker, sosse keine konsistenz. die vorspeise war schrecklich. das waren die ekligsten suppen und wan tan die ich je gegessen habe. die karotten haben alt geschmeckt. so wie eben karotten die zu lange im k u00fchlschrank lagen schmecken. service war freundlich, einrichtung ist typisch chinese wobei der teppichboden sehr dick, staubig und modrigen geruch im restaurant verbreitet. ich meckere selten beim chinesen und bin weder verw u00f6hnt noch unobfektiv, aber der fast food chinese ne gasse weiter ist 1000 mal besser als dieses restaurant!nicht empfehlenswert. waren zum gl u00fcck nur mit dem schlemmerblock dort.","neutral, approval, annoyance","[INST] A customer left us a 2-star review: 'ich fand das essen einfach nur schrecklich. mein freund hatte gebratene nudeln und ich ein paar kostbarkeiten, alles versaltzen und nur geschmacksverst u00e4rker, sosse keine konsistenz. die vorspeise war schrecklich. das waren die ekligsten suppen und wan tan die ich je gegessen habe. die karotten haben alt geschmeckt. so wie eben karotten die zu lange im k u00fchlschrank lagen schmecken. service war freundlich, einrichtung ist typisch chinese wobei der teppichboden sehr dick, staubig und modrigen geruch im restaurant verbreitet. ich meckere selten beim chinesen und bin weder verw u00f6hnt noch unobfektiv, aber der fast food chinese ne gasse weiter ist 1000 mal besser als dieses restaurant!nicht empfehlenswert. waren zum gl u00fcck nur mit dem schlemmerblock dort.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'ich fand das essen einfach nur schrecklich. mein freund hatte gebratene nudeln und ich ein paar kostbarkeiten, alles versaltzen und nur geschmacksverst u00e4rker, sosse keine konsistenz. die vorspeise war schrecklich. das waren die ekligsten suppen und wan tan die ich je gegessen habe. die karotten haben alt geschmeckt. so wie eben karotten die zu lange im k u00fchlschrank lagen schmecken. service war freundlich, einrichtung ist typisch chinese wobei der teppichboden sehr dick, staubig und modrigen geruch im restaurant verbreitet. ich meckere selten beim chinesen und bin weder verw u00f6hnt noch unobfektiv, aber der fast food chinese ne gasse weiter ist 1000 mal besser als dieses restaurant!nicht empfehlenswert. waren zum gl u00fcck nur mit dem schlemmerblock dort.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: The customer mentions that the food was over-salted, lacked flavor, and the sauces had no consistency. We can work on improving the seasoning and consistency of our dishes, ensuring they are well-balanced in taste.

2. Freshness of Ingredients: The customer found the carrots tasted old. To address this, we should ensure that all ingredients are fresh and of high quality."
2,"Do not come to this restaurant if you can help it. We recently had a very bad experience with this restaurant. The food is OK not great compares to other restaurants on the same street. The food came late and then when we complained the younger waiter had an attitude. Our friend ordered Hu tiu/ Mi and the waiter forgot to bring it out until we asked for it.\nI'm not sure our Vietnamese owners understand the word \""service\"" mean or maybe they too busy making money!\nDVT",do not come to this restaurant if you can help it. we recently had a very bad experience with this restaurant. the food is ok not great compares to other restaurants on the same street. the food came late and then when we complained the younger waiter had an attitude. our friend ordered hu tiu mi and the waiter forgot to bring it out until we asked for it. ni'm not sure our vietnamese owners understand the word service mean or maybe they too busy making money! ndvt,"disappointment, disapproval, annoyance","[INST] A customer left us a 2-star review: 'do not come to this restaurant if you can help it. we recently had a very bad experience with this restaurant. the food is ok not great compares to other restaurants on the same street. the food came late and then when we complained the younger waiter had an attitude. our friend ordered hu tiu mi and the waiter forgot to bring it out until we asked for it. ni'm not sure our vietnamese owners understand the word service mean or maybe they too busy making money! ndvt' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'do not come to this restaurant if you can help it. we recently had a very bad experience with this restaurant. the food is ok not great compares to other restaurants on the same street. the food came late and then when we complained the younger waiter had an attitude. our friend ordered hu tiu mi and the waiter forgot to bring it out until we asked for it. ni'm not sure our vietnamese owners understand the word service mean or maybe they too busy making money! ndvt' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, consider the following steps:

1. Acknowledge the complaint: Respond to the review promptly, acknowledging their disappointment and apologizing for the poor experience they had.

2. Offer a solution: Offer a gesture of goodwill, such as a complimentary meal or a discount on their next visit, to make amends for the inconvenience they experienced.

3. Address the issues raised: Investigate the specific issues mentioned in the review, such as late food delivery, forgotten orders, and attitude from staff."
2,I don't get it. I ordered the chicken and waffles like everyone recommended but it was very tasteless and over cooked. Maybe I'll try it again. Just don't see it though. It was large enough for 2 people however. Maybe 3 since non of us cared for it.,i don't get it. i ordered the chicken and waffles like everyone recommended but it was very tasteless and over cooked. maybe i'll try it again. just don't see it though. it was large enough for 2 people however. maybe 3 since non of us cared for it.,"confusion, neutral, disapproval","[INST] A customer left us a 2-star review: 'i don't get it. i ordered the chicken and waffles like everyone recommended but it was very tasteless and over cooked. maybe i'll try it again. just don't see it though. it was large enough for 2 people however. maybe 3 since non of us cared for it.' The customer feels confusion, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i don't get it. i ordered the chicken and waffles like everyone recommended but it was very tasteless and over cooked. maybe i'll try it again. just don't see it though. it was large enough for 2 people however. maybe 3 since non of us cared for it.' The customer feels confusion, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review by acknowledging the customer's disappointment with the taste and overcooked state of the chicken and waffles.

2. Offer a solution: Offer a complimentary meal or a discount on their next visit to make up for the unsatisfactory experience.

3. Address the concerns: Investigate the issue with the kitchen staff to ensure that the chicken and waffles are being prepared correctly. This may involve adjusting cooking times or seasoning.

4. Show appreciation: Thank the customer for their feedback, as it helps us improve our services."
2,"I was craving korean bbq one night and decided I'd eat somewhere I've never been before, so I ended up at this place. I ordered a combo that came with some spicy tofu soup and a few pieces of short ribs for $18. The tofu soup honestly tasted like mildly spicy water, there was hardly any flavor. The short ribs were somewhat good. The whole time while I was eating, nobody came to my assistance asking if I needed anything else. Minutes later a young lady came and asked me to pay even when I wasn't even done with my food (I found this kind of rude). I told her I wanted to order something else because I was still kind of hungry, so I went and ordered some beef cubes which came out to be $28 (Pretty pricey for a plate with a few pieces of meat). She still insisted me on paying for my first meal and then pay for the other stuff later. The beef came out to be a little over cooked, there was no juiciness to it. The whole entire time, still, no one came to ask me if everything was okay. I wasn't too satisfied with the customer service. All in all, I could've gotten all you can eat korean bbq over at Korean Garden, Tofu Hut, or Sura for way less with better service. Don't think I'll be coming back.","i was craving korean bbq one night and decided i'd eat somewhere i've never been before, so i ended up at this place. i ordered a combo that came with some spicy tofu soup and a few pieces of short ribs for 18. the tofu soup honestly tasted like mildly spicy water, there was hardly any flavor. the short ribs were somewhat good. the whole time while i was eating, nobody came to my assistance asking if i needed anything else. minutes later a young lady came and asked me to pay even when i wasn't even done with my food i found this kind of rude . i told her i wanted to order something else because i was still kind of hungry, so i went and ordered some beef cubes which came out to be 28 pretty pricey for a plate with a few pieces of meat . she still insisted me on paying for my first meal and then pay for the other stuff later. the beef came out to be a little over cooked, there was no juiciness to it. the whole entire time, still, no one came to ask me if everything was okay. i wasn't too satisfied with the customer service. all in all, i could've gotten all you can eat korean bbq over at korean garden, tofu hut, or sura for way less with better service. don't think i'll be coming back.","neutral, approval, annoyance","[INST] A customer left us a 2-star review: 'i was craving korean bbq one night and decided i'd eat somewhere i've never been before, so i ended up at this place. i ordered a combo that came with some spicy tofu soup and a few pieces of short ribs for 18. the tofu soup honestly tasted like mildly spicy water, there was hardly any flavor. the short ribs were somewhat good. the whole time while i was eating, nobody came to my assistance asking if i needed anything else. minutes later a young lady came and asked me to pay even when i wasn't even done with my food i found this kind of rude . i told her i wanted to order something else because i was still kind of hungry, so i went and ordered some beef cubes which came out to be 28 pretty pricey for a plate with a few pieces of meat . she still insisted me on paying for my first meal and then pay for the other stuff later. the beef came out to be a little over cooked, there was no juiciness to it. the whole entire time, still, no one came to ask me if everything was okay. i wasn't too satisfied with the customer service. all in all, i could've gotten all you can eat korean bbq over at korean garden, tofu hut, or sura for way less with better service. don't think i'll be coming back.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i was craving korean bbq one night and decided i'd eat somewhere i've never been before, so i ended up at this place. i ordered a combo that came with some spicy tofu soup and a few pieces of short ribs for 18. the tofu soup honestly tasted like mildly spicy water, there was hardly any flavor. the short ribs were somewhat good. the whole time while i was eating, nobody came to my assistance asking if i needed anything else. minutes later a young lady came and asked me to pay even when i wasn't even done with my food i found this kind of rude . i told her i wanted to order something else because i was still kind of hungry, so i went and ordered some beef cubes which came out to be 28 pretty pricey for a plate with a few pieces of meat . she still insisted me on paying for my first meal and then pay for the other stuff later. the beef came out to be a little over cooked, there was no juiciness to it. the whole entire time, still, no one came to ask me if everything was okay. i wasn't too satisfied with the customer service. all in all, i could've gotten all you can eat korean bbq over at korean garden, tofu hut, or sura for way less with better service. don't think i'll be coming back.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on several key areas:

1. Enhance the flavor of the dishes, particularly the spicy tofu soup, to provide a more satisfying taste.

2. Improve communication and customer service by training staff to regularly check on customers, ask for feedback, and offer assistance when needed. This includes being mindful of not rushing customers to pay before they are finished eating.

3. Offer clearer pricing information, especially for additional orders, to avoid any perceived rudeness or confusion about costs.

4. Ensure that all dishes are cooked to the customer's preference, in this case, maintaining the juiciness of the beef cubes."
2,"I would call this gym adequate and would not recommend it to anyone else. There are so many more options in the local area that are far better. I am able to complete my workouts, however with the machines in disrepair you will need to be versatile. Some machines are broken and have been for many months. The fountain handles are broken and they no longer provide cold water. \n\nAll of that being said the staff is inviting and they offer many programs to suit fitness levels of anyone. There is a private room for mass workouts, the sort that usually involve dance or yoga. I do like this gym just wish they would keep it updated.","i would call this gym adequate and would not recommend it to anyone else. there are so many more options in the local area that are far better. i am able to complete my workouts, however with the machines in disrepair you will need to be versatile. some machines are broken and have been for many months. the fountain handles are broken and they no longer provide cold water. n nall of that being said the staff is inviting and they offer many programs to suit fitness levels of anyone. there is a private room for mass workouts, the sort that usually involve dance or yoga. i do like this gym just wish they would keep it updated.","desire, neutral, approval","[INST] A customer left us a 2-star review: 'i would call this gym adequate and would not recommend it to anyone else. there are so many more options in the local area that are far better. i am able to complete my workouts, however with the machines in disrepair you will need to be versatile. some machines are broken and have been for many months. the fountain handles are broken and they no longer provide cold water. n nall of that being said the staff is inviting and they offer many programs to suit fitness levels of anyone. there is a private room for mass workouts, the sort that usually involve dance or yoga. i do like this gym just wish they would keep it updated.' The customer feels desire, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i would call this gym adequate and would not recommend it to anyone else. there are so many more options in the local area that are far better. i am able to complete my workouts, however with the machines in disrepair you will need to be versatile. some machines are broken and have been for many months. the fountain handles are broken and they no longer provide cold water. n nall of that being said the staff is inviting and they offer many programs to suit fitness levels of anyone. there is a private room for mass workouts, the sort that usually involve dance or yoga. i do like this gym just wish they would keep it updated.' The customer feels desire, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Equipment Maintenance: Regularly inspect and repair broken or malfunctioning gym equipment to ensure they are in good working condition.

2. Facility Upkeep: Address issues with the fountain handles to provide cold water, as this is a basic amenity that customers expect.

3. Timely Repairs: Ensure that any reported issues are addressed in a timely manner, as the customer mentioned that some machines have been broken for months.

4. Continuous Improvement: Keep the gym updated with the latest equipment and facilities to stay competitive in the local area."
2,"Disappointed today. This is usually a favorite. Wait for food was long, bottom of Reuben was soggy. And my husband didn't get 1000island dressing w his.  Great service and food when we've eaten there before. Don't know what was going on.","disappointed today. this is usually a favorite. wait for food was long, bottom of reuben was soggy. and my husband didn't get 1000island dressing w his. great service and food when we've eaten there before. don't know what was going on.","disappointment, confusion, admiration","[INST] A customer left us a 2-star review: 'disappointed today. this is usually a favorite. wait for food was long, bottom of reuben was soggy. and my husband didn't get 1000island dressing w his. great service and food when we've eaten there before. don't know what was going on.' The customer feels disappointment, confusion, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'disappointed today. this is usually a favorite. wait for food was long, bottom of reuben was soggy. and my husband didn't get 1000island dressing w his. great service and food when we've eaten there before. don't know what was going on.' The customer feels disappointment, confusion, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Reduce wait times for food: Investigate the cause of the long wait and address it to ensure prompt service in the future.

2. Improve food quality: Address the issue of the soggy bottom of the Reuben sandwich. This could involve adjusting the cooking process or using different ingredients.

3. Ensure accurate orders: Make sure that all orders are correctly prepared and include all requested items, such as the 1000 island dressing for the husband's sandwich.

4. Maintain consistent quality: Continue to provide great service and food as the customer has experienced in the past."
2,"I really wanted to like this place, but came for lunch and was very, very underwhelmed. If you want revolving sushi definitely consider Sushi Station instead. \n\nRolls: Too much rice, all the crab was fake and overpriced.\nWhat really bugged me was that the majority of their specialty rolls were just rolls with FRUIT on top of them (mango, kiwi, strawberries) for $1 more. I'm no expert but I'm pretty sure I'd get sick if I ate that type of combination. \n\nFish: Tried the salmon nigiri, and it was alright for $2. The fish wasn't funky tasting but it was also cut very VERY slenderly. For that reason I would not buy that again. \n\nService: Average. The waitress kept asking me if I was okay, probably because I simply didn't like anything on the belt so just watched the food pass for about 20 minutes.  Very awkward situation. \n\nThe bill wasn't that cheap, the food wasn't that good, and I will not be back. If you know anything about good sushi you'll agree.","i really wanted to like this place, but came for lunch and was very, very underwhelmed. if you want revolving sushi definitely consider sushi station instead. n nrolls too much rice, all the crab was fake and overpriced. nwhat really bugged me was that the majority of their specialty rolls were just rolls with fruit on top of them mango, kiwi, strawberries for 1 more. i'm no expert but i'm pretty sure i'd get sick if i ate that type of combination. n nfish tried the salmon nigiri, and it was alright for 2. the fish wasn't funky tasting but it was also cut very very slenderly. for that reason i would not buy that again. n nservice average. the waitress kept asking me if i was okay, probably because i simply didn't like anything on the belt so just watched the food pass for about 20 minutes. very awkward situation. n nthe bill wasn't that cheap, the food wasn't that good, and i will not be back. if you know anything about good sushi you'll agree.","disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'i really wanted to like this place, but came for lunch and was very, very underwhelmed. if you want revolving sushi definitely consider sushi station instead. n nrolls too much rice, all the crab was fake and overpriced. nwhat really bugged me was that the majority of their specialty rolls were just rolls with fruit on top of them mango, kiwi, strawberries for 1 more. i'm no expert but i'm pretty sure i'd get sick if i ate that type of combination. n nfish tried the salmon nigiri, and it was alright for 2. the fish wasn't funky tasting but it was also cut very very slenderly. for that reason i would not buy that again. n nservice average. the waitress kept asking me if i was okay, probably because i simply didn't like anything on the belt so just watched the food pass for about 20 minutes. very awkward situation. n nthe bill wasn't that cheap, the food wasn't that good, and i will not be back. if you know anything about good sushi you'll agree.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i really wanted to like this place, but came for lunch and was very, very underwhelmed. if you want revolving sushi definitely consider sushi station instead. n nrolls too much rice, all the crab was fake and overpriced. nwhat really bugged me was that the majority of their specialty rolls were just rolls with fruit on top of them mango, kiwi, strawberries for 1 more. i'm no expert but i'm pretty sure i'd get sick if i ate that type of combination. n nfish tried the salmon nigiri, and it was alright for 2. the fish wasn't funky tasting but it was also cut very very slenderly. for that reason i would not buy that again. n nservice average. the waitress kept asking me if i was okay, probably because i simply didn't like anything on the belt so just watched the food pass for about 20 minutes. very awkward situation. n nthe bill wasn't that cheap, the food wasn't that good, and i will not be back. if you know anything about good sushi you'll agree.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Sushi: Ensure that the sushi is made with fresh, high-quality ingredients, particularly the crab and fish. Improve the presentation of specialty rolls to avoid the use of fruit that may not be safe for consumption.

2. Portion Control: Address the issue of excessive rice in rolls, aiming for a more balanced ratio of rice to fish.

3. Pricing: Review the pricing of our menu items, ensuring they are competitive and offer good value for money."
2,"Compared to other spring training facilities and minor league ballparks, color me unimpressed. \n\nWhat is does have: \n- The outfield grass is the place to be. We roamed around to find the best spots and this seemed the most relaxing. Not too hot, and not too cold.\n- We liked the fact that the ushers didn't really care where you sit. If you wanted to sit behind home plate, nobody will stop you.\n- ample seating. Wasn't crowded when we went.\n- It's still spring training, which you can't bitch about.\n- easy parking.\n\nWhat it lacks:\n- Atmosphere! This place is quieter than a library! You could seriously hear a pin drop. Was it apathetic Angels fans? I don't know. But they only played music when there was a pitching change and even then it seemed like an afterthought. It was very surreal to go to a quiet game where nobody seemed to be really interested. I know it's spring training, but come on?\n- A decent view. You can see the freeway and a University of Phoenix building in right field. Whoop de doo! The left field had a cool view of a mesa however. \n- Decent food. It has ballpark fare and nothing else. It has nothing to write home about. The italian ice in the outfield was a welcome treat.","compared to other spring training facilities and minor league ballparks, color me unimpressed. n nwhat is does have n the outfield grass is the place to be. we roamed around to find the best spots and this seemed the most relaxing. not too hot, and not too cold. n we liked the fact that the ushers didn't really care where you sit. if you wanted to sit behind home plate, nobody will stop you. n ample seating. wasn't crowded when we went. n it's still spring training, which you can't bitch about. n easy parking. n nwhat it lacks n atmosphere! this place is quieter than a library! you could seriously hear a pin drop. was it apathetic angels fans? i don't know. but they only played music when there was a pitching change and even then it seemed like an afterthought. it was very surreal to go to a quiet game where nobody seemed to be really interested. i know it's spring training, but come on? n a decent view. you can see the freeway and a university of phoenix building in right field. whoop de doo! the left field had a cool view of a mesa however. n decent food. it has ballpark fare and nothing else. it has nothing to write home about. the italian ice in the outfield was a welcome treat.","neutral, disappointment, disapproval","[INST] A customer left us a 2-star review: 'compared to other spring training facilities and minor league ballparks, color me unimpressed. n nwhat is does have n the outfield grass is the place to be. we roamed around to find the best spots and this seemed the most relaxing. not too hot, and not too cold. n we liked the fact that the ushers didn't really care where you sit. if you wanted to sit behind home plate, nobody will stop you. n ample seating. wasn't crowded when we went. n it's still spring training, which you can't bitch about. n easy parking. n nwhat it lacks n atmosphere! this place is quieter than a library! you could seriously hear a pin drop. was it apathetic angels fans? i don't know. but they only played music when there was a pitching change and even then it seemed like an afterthought. it was very surreal to go to a quiet game where nobody seemed to be really interested. i know it's spring training, but come on? n a decent view. you can see the freeway and a university of phoenix building in right field. whoop de doo! the left field had a cool view of a mesa however. n decent food. it has ballpark fare and nothing else. it has nothing to write home about. the italian ice in the outfield was a welcome treat.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'compared to other spring training facilities and minor league ballparks, color me unimpressed. n nwhat is does have n the outfield grass is the place to be. we roamed around to find the best spots and this seemed the most relaxing. not too hot, and not too cold. n we liked the fact that the ushers didn't really care where you sit. if you wanted to sit behind home plate, nobody will stop you. n ample seating. wasn't crowded when we went. n it's still spring training, which you can't bitch about. n easy parking. n nwhat it lacks n atmosphere! this place is quieter than a library! you could seriously hear a pin drop. was it apathetic angels fans? i don't know. but they only played music when there was a pitching change and even then it seemed like an afterthought. it was very surreal to go to a quiet game where nobody seemed to be really interested. i know it's spring training, but come on? n a decent view. you can see the freeway and a university of phoenix building in right field. whoop de doo! the left field had a cool view of a mesa however. n decent food. it has ballpark fare and nothing else. it has nothing to write home about. the italian ice in the outfield was a welcome treat.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on enhancing the stadium's atmosphere by playing music more consistently and at a higher volume, especially during gameplay. We could also consider adding more visual elements, such as signs or banners, to create a more lively environment. Additionally, we could work on improving the view from various seating areas, particularly in right field, and consider offering a wider variety of food options beyond standard ballpark fare. Lastly, we could explore ways to engage fans more actively, such as interactive games or promotions, to foster a more enthusiastic atmosphere during games."
2,"So. Much. Potential. With a long history in the food service industry, I am always sure to give a restaurant the benefit of the doubt, but Bakersfield has swung very hard, come very close, and missed. \n\nI've had a taco before, believe it or not, and this particular taco was certainly above average. The problem here lies with the atmosphere and service. My party placed their orders... Actually... Screamed their orders over the music (which was cranked to 11). When the food finally arrived, it was presented on one large tray and left to us to decipher what was what and whose was whose. \n\nI didn't mind the food, but the margarita was pretty weak, and the overall experience lacked polish and enthusiasm.\n\nI wish I could say I'll be back, as the restaurant's concept and mission are something I look for in a dining experience. However, the overall experience was a huge letdown... My future Mexican outings will be to Paco's Tacos.","so. much. potential. with a long history in the food service industry, i am always sure to give a restaurant the benefit of the doubt, but bakersfield has swung very hard, come very close, and missed. n ni've had a taco before, believe it or not, and this particular taco was certainly above average. the problem here lies with the atmosphere and service. my party placed their orders... actually... screamed their orders over the music which was cranked to 11 . when the food finally arrived, it was presented on one large tray and left to us to decipher what was what and whose was whose. n ni didn't mind the food, but the margarita was pretty weak, and the overall experience lacked polish and enthusiasm. n ni wish i could say i'll be back, as the restaurant's concept and mission are something i look for in a dining experience. however, the overall experience was a huge letdown... my future mexican outings will be to paco's tacos.","neutral, disappointment, annoyance","[INST] A customer left us a 2-star review: 'so. much. potential. with a long history in the food service industry, i am always sure to give a restaurant the benefit of the doubt, but bakersfield has swung very hard, come very close, and missed. n ni've had a taco before, believe it or not, and this particular taco was certainly above average. the problem here lies with the atmosphere and service. my party placed their orders... actually... screamed their orders over the music which was cranked to 11 . when the food finally arrived, it was presented on one large tray and left to us to decipher what was what and whose was whose. n ni didn't mind the food, but the margarita was pretty weak, and the overall experience lacked polish and enthusiasm. n ni wish i could say i'll be back, as the restaurant's concept and mission are something i look for in a dining experience. however, the overall experience was a huge letdown... my future mexican outings will be to paco's tacos.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'so. much. potential. with a long history in the food service industry, i am always sure to give a restaurant the benefit of the doubt, but bakersfield has swung very hard, come very close, and missed. n ni've had a taco before, believe it or not, and this particular taco was certainly above average. the problem here lies with the atmosphere and service. my party placed their orders... actually... screamed their orders over the music which was cranked to 11 . when the food finally arrived, it was presented on one large tray and left to us to decipher what was what and whose was whose. n ni didn't mind the food, but the margarita was pretty weak, and the overall experience lacked polish and enthusiasm. n ni wish i could say i'll be back, as the restaurant's concept and mission are something i look for in a dining experience. however, the overall experience was a huge letdown... my future mexican outings will be to paco's tacos.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Bakersfield, consider the following steps:

1. Address the noise level: Lower the volume of the music to a level that allows for clear communication between staff and customers.

2. Improve order presentation: Ensure that orders are clearly labeled and presented individually to each customer, making it easier for them to identify their food.

3. Enhance service: Train staff to be more attentive and friendly, providing a more welcoming and enthusiastic atmosphere.

4. Strengthen drinks: Improve the quality of the margaritas to match the customer's expectations."
2,"Sometimes you get the uncomfortable feeling in not being welcome there in some parts of the staff is a little bit rude, i I guess you could make the best of it if it was the only place to go, but its not.","sometimes you get the uncomfortable feeling in not being welcome there in some parts of the staff is a little bit rude, i i guess you could make the best of it if it was the only place to go, but its not.","annoyance, neutral, anger","[INST] A customer left us a 2-star review: 'sometimes you get the uncomfortable feeling in not being welcome there in some parts of the staff is a little bit rude, i i guess you could make the best of it if it was the only place to go, but its not.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'sometimes you get the uncomfortable feeling in not being welcome there in some parts of the staff is a little bit rude, i i guess you could make the best of it if it was the only place to go, but its not.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Warm and welcoming environment: Ensure all staff members are trained to greet customers warmly and make them feel comfortable.

2. Staff training: Provide ongoing training to staff on customer service skills, including communication, empathy, and problem-solving.

3. Address customer concerns: Respond promptly to customer feedback, acknowledge their concerns, and offer solutions or compensation when appropriate.

4. Consistency: Ensure that all customers receive a consistent level of service, regardless of the time of day or the staff member they interact with."
2,"Cannot recommend before safety standards are improved. \n\nPros: courteous, professional shuttle drivers who are punctual; office was helpful in rescheduling due to my delayed flight\n\nCons: Loose safety procedures. My single seat buggy lacked left foot rest, four point belt was checked only after I asked. Was not told which group to follow, turned out I was w the guide and two company mechanics, yet I was constantly left in the dust due to my groups familiarity and my sub standard buggy w reduced power. Trying hard to keep up, my buggy gave up half way up a slope the others cleared. I was told that some buggies were beat up so didn't perform well. Not one buggy had a raised flag; this combined w a group that weaved in and out, I lost the group often in the dunes. We were told to follow the guides path bc wavering just 10 ft could result in serious injury: on two occasions I lost the group and hit violent falls. Finally, when it's time to park, one of the staffs buggy rear ends mine, causing a not insignificant whiplash. All I heard was another staff jeer \""what the f r u doing?\"" followed by more banter among the staff. No apologies, as if rude behavior explained the \""it's all in good fun\"" attitude towards this potentially dangerous sport. \n\nI've done experience events w skip barber and Infineon raceway; all very professionally run and ran strict safety procedures. Sun Buggy feels run by frat brothers who believe the periodical \""r u having fun dude\"" is equal to safe and fun.","cannot recommend before safety standards are improved. n npros courteous, professional shuttle drivers who are punctual office was helpful in rescheduling due to my delayed flight n ncons loose safety procedures. my single seat buggy lacked left foot rest, four point belt was checked only after i asked. was not told which group to follow, turned out i was w the guide and two company mechanics, yet i was constantly left in the dust due to my groups familiarity and my sub standard buggy w reduced power. trying hard to keep up, my buggy gave up half way up a slope the others cleared. i was told that some buggies were beat up so didn't perform well. not one buggy had a raised flag this combined w a group that weaved in and out, i lost the group often in the dunes. we were told to follow the guides path bc wavering just 10 ft could result in serious injury on two occasions i lost the group and hit violent falls. finally, when it's time to park, one of the staffs buggy rear ends mine, causing a not insignificant whiplash. all i heard was another staff jeer what the f r u doing? followed by more banter among the staff. no apologies, as if rude behavior explained the it's all in good fun attitude towards this potentially dangerous sport. n ni've done experience events w skip barber and infineon raceway all very professionally run and ran strict safety procedures. sun buggy feels run by frat brothers who believe the periodical r u having fun dude is equal to safe and fun.","neutral, disapproval, disappointment","[INST] A customer left us a 2-star review: 'cannot recommend before safety standards are improved. n npros courteous, professional shuttle drivers who are punctual office was helpful in rescheduling due to my delayed flight n ncons loose safety procedures. my single seat buggy lacked left foot rest, four point belt was checked only after i asked. was not told which group to follow, turned out i was w the guide and two company mechanics, yet i was constantly left in the dust due to my groups familiarity and my sub standard buggy w reduced power. trying hard to keep up, my buggy gave up half way up a slope the others cleared. i was told that some buggies were beat up so didn't perform well. not one buggy had a raised flag this combined w a group that weaved in and out, i lost the group often in the dunes. we were told to follow the guides path bc wavering just 10 ft could result in serious injury on two occasions i lost the group and hit violent falls. finally, when it's time to park, one of the staffs buggy rear ends mine, causing a not insignificant whiplash. all i heard was another staff jeer what the f r u doing? followed by more banter among the staff. no apologies, as if rude behavior explained the it's all in good fun attitude towards this potentially dangerous sport. n ni've done experience events w skip barber and infineon raceway all very professionally run and ran strict safety procedures. sun buggy feels run by frat brothers who believe the periodical r u having fun dude is equal to safe and fun.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'cannot recommend before safety standards are improved. n npros courteous, professional shuttle drivers who are punctual office was helpful in rescheduling due to my delayed flight n ncons loose safety procedures. my single seat buggy lacked left foot rest, four point belt was checked only after i asked. was not told which group to follow, turned out i was w the guide and two company mechanics, yet i was constantly left in the dust due to my groups familiarity and my sub standard buggy w reduced power. trying hard to keep up, my buggy gave up half way up a slope the others cleared. i was told that some buggies were beat up so didn't perform well. not one buggy had a raised flag this combined w a group that weaved in and out, i lost the group often in the dunes. we were told to follow the guides path bc wavering just 10 ft could result in serious injury on two occasions i lost the group and hit violent falls. finally, when it's time to park, one of the staffs buggy rear ends mine, causing a not insignificant whiplash. all i heard was another staff jeer what the f r u doing? followed by more banter among the staff. no apologies, as if rude behavior explained the it's all in good fun attitude towards this potentially dangerous sport. n ni've done experience events w skip barber and infineon raceway all very professionally run and ran strict safety procedures. sun buggy feels run by frat brothers who believe the periodical r u having fun dude is equal to safe and fun.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we should prioritize enhancing safety procedures, particularly for the buggy tours. Here are some specific actions we can take:

1. Implement a comprehensive safety briefing for all customers, including clear instructions on following the guide, using the buggy, and understanding the potential risks involved.

2. Ensure all buggies are in good working condition, with necessary safety features such as raised flags, four-point belts, and footrests. Regularly inspect and maintain the vehicles to prevent breakdowns.

3. Train staff to be more courteous and professional, especially when dealing with customers."
2,"I did salty sow on a Wednesday night. Good parking and nice dining room and bar. Decent tap beer list for a modern gastropub. It was nice to see the local Sun Up brew at a restaurant here in town. I ordered a $12 cheeseburger and asked them to hold the mustard. Of course it arrived covered in mustard. How can you taste anything when it is overpowered by mustard? I returned the cheeseburger and waited for the replacement. The manager was kind enough to bring me a couple deviled eggs while I waited. I tried one but all I could taste was lemon juice. When the replacement burger arrived, It was immediately evident that the cooks had gotten revenge. The patties were burnt beyond any recognition. I had never got to have a burger and the waitress had the Gaul to charge me for it. I won't go back. There are too many places that make good food and care.","i did salty sow on a wednesday night. good parking and nice dining room and bar. decent tap beer list for a modern gastropub. it was nice to see the local sun up brew at a restaurant here in town. i ordered a 12 cheeseburger and asked them to hold the mustard. of course it arrived covered in mustard. how can you taste anything when it is overpowered by mustard? i returned the cheeseburger and waited for the replacement. the manager was kind enough to bring me a couple deviled eggs while i waited. i tried one but all i could taste was lemon juice. when the replacement burger arrived, it was immediately evident that the cooks had gotten revenge. the patties were burnt beyond any recognition. i had never got to have a burger and the waitress had the gaul to charge me for it. i won't go back. there are too many places that make good food and care.","admiration, approval, neutral","[INST] A customer left us a 2-star review: 'i did salty sow on a wednesday night. good parking and nice dining room and bar. decent tap beer list for a modern gastropub. it was nice to see the local sun up brew at a restaurant here in town. i ordered a 12 cheeseburger and asked them to hold the mustard. of course it arrived covered in mustard. how can you taste anything when it is overpowered by mustard? i returned the cheeseburger and waited for the replacement. the manager was kind enough to bring me a couple deviled eggs while i waited. i tried one but all i could taste was lemon juice. when the replacement burger arrived, it was immediately evident that the cooks had gotten revenge. the patties were burnt beyond any recognition. i had never got to have a burger and the waitress had the gaul to charge me for it. i won't go back. there are too many places that make good food and care.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i did salty sow on a wednesday night. good parking and nice dining room and bar. decent tap beer list for a modern gastropub. it was nice to see the local sun up brew at a restaurant here in town. i ordered a 12 cheeseburger and asked them to hold the mustard. of course it arrived covered in mustard. how can you taste anything when it is overpowered by mustard? i returned the cheeseburger and waited for the replacement. the manager was kind enough to bring me a couple deviled eggs while i waited. i tried one but all i could taste was lemon juice. when the replacement burger arrived, it was immediately evident that the cooks had gotten revenge. the patties were burnt beyond any recognition. i had never got to have a burger and the waitress had the gaul to charge me for it. i won't go back. there are too many places that make good food and care.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. **Communication**: Ensure that the kitchen is informed about any special requests, such as holding the mustard on the cheeseburger.

2. **Quality Control**: Improve the consistency of our food preparation, particularly with regards to the cheeseburger, to ensure that the patties are cooked properly and not overly burnt.

3. **Follow-up**: If a dish needs to be remade, ensure that it is done promptly and to the customer's satisfaction."
2,"I am accustomed to drinking coffee every morning from a Bialetti machine that brews a thick beverage. I also enjoy dark roasts--think French roast--so you can imagine that my morning coffee is not unlike drinking tar. When I visit various caf\u00e9s in search of coffee or espresso, I eschew light roasts whenever possible. You see where I'm going with this.\n\nSoy(a) milk in the UK is nowhere near as sweet as what is served in the States for which I am truly grateful. When I sipped my soy latte, my taste buds were greeted with unsweetened soy milk; and yet, there was the strangest second flavor to my latte. I couldn't place the flavor but it was light and almost nutty. Was I served coffee in place of espresso? I'm not sure if Black Medicine roasts its own beans but I was none too thrilled with the flavor profile of the espresso--too light for my tar pit taste buds.","i am accustomed to drinking coffee every morning from a bialetti machine that brews a thick beverage. i also enjoy dark roasts think french roast so you can imagine that my morning coffee is not unlike drinking tar. when i visit various caf u00e9s in search of coffee or espresso, i eschew light roasts whenever possible. you see where i'm going with this. n nsoy a milk in the uk is nowhere near as sweet as what is served in the states for which i am truly grateful. when i sipped my soy latte, my taste buds were greeted with unsweetened soy milk and yet, there was the strangest second flavor to my latte. i couldn't place the flavor but it was light and almost nutty. was i served coffee in place of espresso? i'm not sure if black medicine roasts its own beans but i was none too thrilled with the flavor profile of the espresso too light for my tar pit taste buds.","joy, approval, neutral","[INST] A customer left us a 2-star review: 'i am accustomed to drinking coffee every morning from a bialetti machine that brews a thick beverage. i also enjoy dark roasts think french roast so you can imagine that my morning coffee is not unlike drinking tar. when i visit various caf u00e9s in search of coffee or espresso, i eschew light roasts whenever possible. you see where i'm going with this. n nsoy a milk in the uk is nowhere near as sweet as what is served in the states for which i am truly grateful. when i sipped my soy latte, my taste buds were greeted with unsweetened soy milk and yet, there was the strangest second flavor to my latte. i couldn't place the flavor but it was light and almost nutty. was i served coffee in place of espresso? i'm not sure if black medicine roasts its own beans but i was none too thrilled with the flavor profile of the espresso too light for my tar pit taste buds.' The customer feels joy, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i am accustomed to drinking coffee every morning from a bialetti machine that brews a thick beverage. i also enjoy dark roasts think french roast so you can imagine that my morning coffee is not unlike drinking tar. when i visit various caf u00e9s in search of coffee or espresso, i eschew light roasts whenever possible. you see where i'm going with this. n nsoy a milk in the uk is nowhere near as sweet as what is served in the states for which i am truly grateful. when i sipped my soy latte, my taste buds were greeted with unsweetened soy milk and yet, there was the strangest second flavor to my latte. i couldn't place the flavor but it was light and almost nutty. was i served coffee in place of espresso? i'm not sure if black medicine roasts its own beans but i was none too thrilled with the flavor profile of the espresso too light for my tar pit taste buds.' The customer feels joy, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can:

1. Offer a darker roast option for espresso drinks, catering to the customer's preference for stronger, darker coffee.
2. Ensure that the soy milk used in our lattes is sweetened to match the taste of soy milk in the United States.
3. Investigate the issue of the ""strange second flavor"" in the customer's latte, possibly by checking the quality and freshness of our espresso beans or the cleanliness of our equipment.
4. Consider offering Bialetti-style coffee brewing methods for customers who prefer this method."
2,This was my first visit (3/29/11).  I was a bit underwhelmed.  I knew it was the largest buffet line and that is fine with me.  The majority of the selections looked like they had been there a while which translated into some dry chicken.  The lamb shank and crab was decent.,this was my first visit 3 29 11 . i was a bit underwhelmed. i knew it was the largest buffet line and that is fine with me. the majority of the selections looked like they had been there a while which translated into some dry chicken. the lamb shank and crab was decent.,"disappointment, neutral, disapproval","[INST] A customer left us a 2-star review: 'this was my first visit 3 29 11 . i was a bit underwhelmed. i knew it was the largest buffet line and that is fine with me. the majority of the selections looked like they had been there a while which translated into some dry chicken. the lamb shank and crab was decent.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this was my first visit 3 29 11 . i was a bit underwhelmed. i knew it was the largest buffet line and that is fine with me. the majority of the selections looked like they had been there a while which translated into some dry chicken. the lamb shank and crab was decent.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality and Freshness: Ensure that the food items are fresh and well-prepared. This can be achieved by regularly monitoring and replenishing the buffet line, particularly items that may dry out quickly.

2. Presentation: Pay attention to the visual appeal of the food. A well-presented dish can enhance the dining experience and encourage customers to try new items.

3. Variety: Offer a diverse selection of dishes to cater to different tastes and dietary preferences. This can help to ensure that there is something for everyone."
2,Hopefully this place is better a night . . . but we were here during the late morning . . . and did we get looked at very strangely by the regulars all sitting at the bar . . . it was full by the way . . . and it was kinda creepy.  Thought if we found two seats at the bar . . . we would get people telling us to get out of Betsy's and Carl's seats or something.\n\nThe set-up looked pretty good for a local band to play and would probably be good for that . . . problem is . . . when I am in Las Vegas . . . I spend evening at the hotel and casino I am staying at.\n\nBottom line . . . I probably won't be back . . .,hopefully this place is better a night . . . but we were here during the late morning . . . and did we get looked at very strangely by the regulars all sitting at the bar . . . it was full by the way . . . and it was kinda creepy. thought if we found two seats at the bar . . . we would get people telling us to get out of betsy's and carl's seats or something. n nthe set up looked pretty good for a local band to play and would probably be good for that . . . problem is . . . when i am in las vegas . . . i spend evening at the hotel and casino i am staying at. n nbottom line . . . i probably won't be back . . .,"optimism, admiration, approval","[INST] A customer left us a 2-star review: 'hopefully this place is better a night . . . but we were here during the late morning . . . and did we get looked at very strangely by the regulars all sitting at the bar . . . it was full by the way . . . and it was kinda creepy. thought if we found two seats at the bar . . . we would get people telling us to get out of betsy's and carl's seats or something. n nthe set up looked pretty good for a local band to play and would probably be good for that . . . problem is . . . when i am in las vegas . . . i spend evening at the hotel and casino i am staying at. n nbottom line . . . i probably won't be back . . .' The customer feels optimism, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'hopefully this place is better a night . . . but we were here during the late morning . . . and did we get looked at very strangely by the regulars all sitting at the bar . . . it was full by the way . . . and it was kinda creepy. thought if we found two seats at the bar . . . we would get people telling us to get out of betsy's and carl's seats or something. n nthe set up looked pretty good for a local band to play and would probably be good for that . . . problem is . . . when i am in las vegas . . . i spend evening at the hotel and casino i am staying at. n nbottom line . . . i probably won't be back . . .' The customer feels optimism, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. **Welcoming Atmosphere**: Ensure our establishment is welcoming to all customers, especially during the day when it may be less crowded. This could involve training staff to be more approachable and friendly, especially towards new or unfamiliar faces.

2. **Seating Arrangement**: If the bar is often full, consider providing more seating options or implementing a system to help customers find available seats without disturbing regular patrons.

3. **Communication**: Improve communication with customers about the nature of the establishment, such as its regular clientele or any events that might affect the atmosphere."
2,"Service is good not to be confused with great, the happy hour specials are awesome draft beer for 3 bucks you cant go wrong , clam chowder is dismal , overall it is ok , waitress could have upsold the beers and explained all the specials a little more ..","service is good not to be confused with great, the happy hour specials are awesome draft beer for 3 bucks you cant go wrong , clam chowder is dismal , overall it is ok , waitress could have upsold the beers and explained all the specials a little more ..","admiration, approval, joy","[INST] A customer left us a 2-star review: 'service is good not to be confused with great, the happy hour specials are awesome draft beer for 3 bucks you cant go wrong , clam chowder is dismal , overall it is ok , waitress could have upsold the beers and explained all the specials a little more ..' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'service is good not to be confused with great, the happy hour specials are awesome draft beer for 3 bucks you cant go wrong , clam chowder is dismal , overall it is ok , waitress could have upsold the beers and explained all the specials a little more ..' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Enhance the quality of the clam chowder to meet the customer's expectations.
2. Train staff to effectively explain and upsell specials, including happy hour deals, to customers.
3. Encourage staff to provide exceptional service, going beyond the customer's expectations to create a memorable experience.
4. Offer staff additional training on product knowledge, service techniques, and upselling strategies to help them better serve customers.
5. Consider offering a complimentary item or discount on the customer's next visit as a gesture of goodwill and appreciation for their feedback."
2,"Went for dinner the other night, the place was pretty empty (not usually a good sign).  The place looked pretty nice but the food was very average.  Except for some mandarin oranges we were served which had turned, pretty drastically rancid.  Service was good, I don't know maybe we came on an off night, but I kind of doubt it...","went for dinner the other night, the place was pretty empty not usually a good sign . the place looked pretty nice but the food was very average. except for some mandarin oranges we were served which had turned, pretty drastically rancid. service was good, i don't know maybe we came on an off night, but i kind of doubt it...","confusion, admiration, disapproval","[INST] A customer left us a 2-star review: 'went for dinner the other night, the place was pretty empty not usually a good sign . the place looked pretty nice but the food was very average. except for some mandarin oranges we were served which had turned, pretty drastically rancid. service was good, i don't know maybe we came on an off night, but i kind of doubt it...' The customer feels confusion, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'went for dinner the other night, the place was pretty empty not usually a good sign . the place looked pretty nice but the food was very average. except for some mandarin oranges we were served which had turned, pretty drastically rancid. service was good, i don't know maybe we came on an off night, but i kind of doubt it...' The customer feels confusion, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the poor food quality, especially the rancid mandarin oranges. Offer a sincere apology and express regret for the inconvenience caused.

2. Address the issue of the empty restaurant. Explain any unusual circumstances that may have led to a slow night, such as a holiday or event, and assure the customer that the restaurant is usually busy.

3. Offer a complimentary meal or discount on their next visit to make up for the disappointing experience. This gesture shows that we value their business and are committed to providing a better dining experience in the future."
2,"We've been here twice because well, we are new to AZ and didn't know anywhere else.  They have a big menu...but that's it.  I mean we didn't expect anything more than cheesecake factory but yeah...from my point of view, it wasn't even to cheesecake level.  The service was descent though.\n\n*Food = ordinary, quickly prepared American food\n*Service = descent \n*Atmosphere =....interesting...\n*Price = ok","we've been here twice because well, we are new to az and didn't know anywhere else. they have a big menu...but that's it. i mean we didn't expect anything more than cheesecake factory but yeah...from my point of view, it wasn't even to cheesecake level. the service was descent though. n n food ordinary, quickly prepared american food n service descent n atmosphere ....interesting... n price ok","neutral, approval, admiration","[INST] A customer left us a 2-star review: 'we've been here twice because well, we are new to az and didn't know anywhere else. they have a big menu...but that's it. i mean we didn't expect anything more than cheesecake factory but yeah...from my point of view, it wasn't even to cheesecake level. the service was descent though. n n food ordinary, quickly prepared american food n service descent n atmosphere ....interesting... n price ok' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'we've been here twice because well, we are new to az and didn't know anywhere else. they have a big menu...but that's it. i mean we didn't expect anything more than cheesecake factory but yeah...from my point of view, it wasn't even to cheesecake level. the service was descent though. n n food ordinary, quickly prepared american food n service descent n atmosphere ....interesting... n price ok' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on enhancing the food quality, particularly in comparison to the Cheesecake Factory. This could involve refining recipes, sourcing higher-quality ingredients, or offering more unique and flavorful dishes. Additionally, we could aim to create a more distinctive atmosphere that sets us apart from other restaurants. Lastly, we could consider offering exceptional service that goes beyond the customer's expectations, such as personalized recommendations, prompt and attentive service, and follow-up to address any feedback or concerns. By addressing these areas, we can work towards exceeding the customer's expectations and potentially turning a 2-star review into a 5-star one."
2,"The BurGR is a beautifully set out restaurant and full of lots of sharp-looking waitstaff, and despite a lengthy line for group-dining, as a single I was able to sit right down at the bar.  I ordered one of the special burger offereings, the uber cheeseburger medium well.  I think of burger-medium well as \""no pink in the middle,\"" or passably the tiniest bit of pink in the middle as ground beef should be cooked much more thoroughly than, say, a beef steak.  Many restaurants will not even have a medium-rare burger as an option owing to the chance of food poisoning from undercooked hamburgers.  When the burger arrived 25 minutes later, it looked gorgeous on its puffy roll, with the cheese nicely melted and the beef sporting a glazed, glistening look.  But the first bite into the burger crushed my enthusiasm.  If the burger was 1/2 inch thick, then the middle 1/4 inch all the way through the burger was pink.  2 days later I am comfortable stating that the burger did not make me sick, but for a guy's whose reputation is built on quality control, how he let this burger come out of his kitchen so underdone is a mystery.  I'll be curious to see what other reports come out of this restaurant.","the burgr is a beautifully set out restaurant and full of lots of sharp looking waitstaff, and despite a lengthy line for group dining, as a single i was able to sit right down at the bar. i ordered one of the special burger offereings, the uber cheeseburger medium well. i think of burger medium well as no pink in the middle, or passably the tiniest bit of pink in the middle as ground beef should be cooked much more thoroughly than, say, a beef steak. many restaurants will not even have a medium rare burger as an option owing to the chance of food poisoning from undercooked hamburgers. when the burger arrived 25 minutes later, it looked gorgeous on its puffy roll, with the cheese nicely melted and the beef sporting a glazed, glistening look. but the first bite into the burger crushed my enthusiasm. if the burger was 1 2 inch thick, then the middle 1 4 inch all the way through the burger was pink. 2 days later i am comfortable stating that the burger did not make me sick, but for a guy's whose reputation is built on quality control, how he let this burger come out of his kitchen so underdone is a mystery. i'll be curious to see what other reports come out of this restaurant.","neutral, disapproval, approval","[INST] A customer left us a 2-star review: 'the burgr is a beautifully set out restaurant and full of lots of sharp looking waitstaff, and despite a lengthy line for group dining, as a single i was able to sit right down at the bar. i ordered one of the special burger offereings, the uber cheeseburger medium well. i think of burger medium well as no pink in the middle, or passably the tiniest bit of pink in the middle as ground beef should be cooked much more thoroughly than, say, a beef steak. many restaurants will not even have a medium rare burger as an option owing to the chance of food poisoning from undercooked hamburgers. when the burger arrived 25 minutes later, it looked gorgeous on its puffy roll, with the cheese nicely melted and the beef sporting a glazed, glistening look. but the first bite into the burger crushed my enthusiasm. if the burger was 1 2 inch thick, then the middle 1 4 inch all the way through the burger was pink. 2 days later i am comfortable stating that the burger did not make me sick, but for a guy's whose reputation is built on quality control, how he let this burger come out of his kitchen so underdone is a mystery. i'll be curious to see what other reports come out of this restaurant.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the burgr is a beautifully set out restaurant and full of lots of sharp looking waitstaff, and despite a lengthy line for group dining, as a single i was able to sit right down at the bar. i ordered one of the special burger offereings, the uber cheeseburger medium well. i think of burger medium well as no pink in the middle, or passably the tiniest bit of pink in the middle as ground beef should be cooked much more thoroughly than, say, a beef steak. many restaurants will not even have a medium rare burger as an option owing to the chance of food poisoning from undercooked hamburgers. when the burger arrived 25 minutes later, it looked gorgeous on its puffy roll, with the cheese nicely melted and the beef sporting a glazed, glistening look. but the first bite into the burger crushed my enthusiasm. if the burger was 1 2 inch thick, then the middle 1 4 inch all the way through the burger was pink. 2 days later i am comfortable stating that the burger did not make me sick, but for a guy's whose reputation is built on quality control, how he let this burger come out of his kitchen so underdone is a mystery. i'll be curious to see what other reports come out of this restaurant.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, it would be beneficial to:

1. Ensure consistent cooking of burgers to the customer's preference, particularly for medium well orders.
2. Improve communication with the kitchen staff to ensure they are aware of the customer's preference and cook the burger accordingly.
3. Consider offering a wider range of cooking options for burgers, including medium rare, to cater to a broader customer base.
4. Train staff on food safety and proper handling of food to minimize the risk of food poisoning."
2,Food is okay but a Lil overpriced.  How do you go from 6.99 sandwich to adding $5 more for fries and a drink?  I could've got a crispy chicken sandwich from jack in the box and still be satisfied.,food is okay but a lil overpriced. how do you go from 6.99 sandwich to adding 5 more for fries and a drink? i could've got a crispy chicken sandwich from jack in the box and still be satisfied.,"curiosity, neutral, confusion","[INST] A customer left us a 2-star review: 'food is okay but a lil overpriced. how do you go from 6.99 sandwich to adding 5 more for fries and a drink? i could've got a crispy chicken sandwich from jack in the box and still be satisfied.' The customer feels curiosity, neutral, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'food is okay but a lil overpriced. how do you go from 6.99 sandwich to adding 5 more for fries and a drink? i could've got a crispy chicken sandwich from jack in the box and still be satisfied.' The customer feels curiosity, neutral, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Acknowledge their feedback: Respond to the review, thanking them for their feedback and expressing your appreciation for their patronage.

2. Clarify pricing: Explain the pricing structure more clearly, perhaps by highlighting any promotions or bundle deals that may not have been apparent to the customer.

3. Offer a solution: Apologize for any perceived inconvenience and offer a discount or complimentary item on their next visit to make up for their experience."
2,"2/5 for great people working there, and the friendly vibe you get just walking in the door. BAM, smells like a pickling factory but do not fear, the bar area looks fun. Our experience was bad however-- the noodles in our ramen were cooked Al Dente, and you know what that means once an amalgam of them begins to expand in your stomach. They definitely weren't cooked all the way, so thus, I felt like I was going to LITERALLY lose my food after I finished a relatively small bowl. Yeah, I'm a small person, but you know, I can still eat! I just felt so sick afterwards.\n\nThe spinach- strange & refreshing.\nThe carrots- lovely.\nThe pork- cold, but good.\nThe nori- you know, your standard nori.\nThe broth- yeah, a little salty, but good. We tried the Pai Ton, the tonkotsu broth without the Pork ordeal.\n\n\nBut the noodles! They made me so sick, and I really want to love this place because their ramen is so diverse. After the meal, one of the friendly staff members made us some little non-alcoholic shots, so like I said-- SUPER NICE people! I just can't handle their style of food, it doesn't agree with me at all. If you're sensitive like me, try Cherry Blossom Noodle Cafe-- they'll be a more classic and authentic option for you. \nCheers!","2 5 for great people working there, and the friendly vibe you get just walking in the door. bam, smells like a pickling factory but do not fear, the bar area looks fun. our experience was bad however the noodles in our ramen were cooked al dente, and you know what that means once an amalgam of them begins to expand in your stomach. they definitely weren't cooked all the way, so thus, i felt like i was going to literally lose my food after i finished a relatively small bowl. yeah, i'm a small person, but you know, i can still eat! i just felt so sick afterwards. n nthe spinach strange refreshing. nthe carrots lovely. nthe pork cold, but good. nthe nori you know, your standard nori. nthe broth yeah, a little salty, but good. we tried the pai ton, the tonkotsu broth without the pork ordeal. n n nbut the noodles! they made me so sick, and i really want to love this place because their ramen is so diverse. after the meal, one of the friendly staff members made us some little non alcoholic shots, so like i said super nice people! i just can't handle their style of food, it doesn't agree with me at all. if you're sensitive like me, try cherry blossom noodle cafe they'll be a more classic and authentic option for you. ncheers!","joy, amusement, disappointment","[INST] A customer left us a 2-star review: '2 5 for great people working there, and the friendly vibe you get just walking in the door. bam, smells like a pickling factory but do not fear, the bar area looks fun. our experience was bad however the noodles in our ramen were cooked al dente, and you know what that means once an amalgam of them begins to expand in your stomach. they definitely weren't cooked all the way, so thus, i felt like i was going to literally lose my food after i finished a relatively small bowl. yeah, i'm a small person, but you know, i can still eat! i just felt so sick afterwards. n nthe spinach strange refreshing. nthe carrots lovely. nthe pork cold, but good. nthe nori you know, your standard nori. nthe broth yeah, a little salty, but good. we tried the pai ton, the tonkotsu broth without the pork ordeal. n n nbut the noodles! they made me so sick, and i really want to love this place because their ramen is so diverse. after the meal, one of the friendly staff members made us some little non alcoholic shots, so like i said super nice people! i just can't handle their style of food, it doesn't agree with me at all. if you're sensitive like me, try cherry blossom noodle cafe they'll be a more classic and authentic option for you. ncheers!' The customer feels joy, amusement, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: '2 5 for great people working there, and the friendly vibe you get just walking in the door. bam, smells like a pickling factory but do not fear, the bar area looks fun. our experience was bad however the noodles in our ramen were cooked al dente, and you know what that means once an amalgam of them begins to expand in your stomach. they definitely weren't cooked all the way, so thus, i felt like i was going to literally lose my food after i finished a relatively small bowl. yeah, i'm a small person, but you know, i can still eat! i just felt so sick afterwards. n nthe spinach strange refreshing. nthe carrots lovely. nthe pork cold, but good. nthe nori you know, your standard nori. nthe broth yeah, a little salty, but good. we tried the pai ton, the tonkotsu broth without the pork ordeal. n n nbut the noodles! they made me so sick, and i really want to love this place because their ramen is so diverse. after the meal, one of the friendly staff members made us some little non alcoholic shots, so like i said super nice people! i just can't handle their style of food, it doesn't agree with me at all. if you're sensitive like me, try cherry blossom noodle cafe they'll be a more classic and authentic option for you. ncheers!' The customer feels joy, amusement, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Cooking the noodles thoroughly: The customer mentioned that the noodles were not cooked all the way, causing discomfort. Ensuring that the noodles are cooked properly can help prevent this issue.

2. Monitoring the temperature of food, especially the pork: The customer noted that the pork was cold, which may indicate a problem with food storage or preparation.

3. Addressing the strong pickling factory smell: While the customer found the bar area fun, the strong smell may have contributed to their overall negative experience."
2,"I hate to say it, but a giant Ferris wheel ride overlooking a city used to be a novelty, but with more and more of them being built, they are becoming a one and done type deal. \n\nHaving ridden the London Eye, the High Roller, is a nice knock off that has made some improvements, especially on the pod design.\n\nPrice:\n\nPricing varies. There are a handful of options, i.e. Happy Hour, Resident Discount Day, Daytime/Nighttime , etc. I would look for discount tickets and not pay full price for the experience.\n\nView:\n\nThe view is some what boring. I wouldn't say that you have the best view of the strip as it is off back by the monorail a little ways from the Flamingo. I felt that you get better views if you visit Paris' Eiffel Tower\n\nPod:\n\nThe pod does have two benches to sit, but the number of seats are limited. Depending on who your with, as the can hold 20+ people, it can feel tight and the people you are with can be a bit of a pain to deal with for 30+ minutes. You are also held captive to the stupid video with an annoying host. Some of the facts are interesting, but there is no mute button.\n\n\nTips:\n\n- Best spot to stand for the best view is once you enter, is on the right side near where you enter the pod\n\n-Tune your flash off on you camera/phone, and if after the ump-tenth time your picture ends up blurry, you might just want to give up and enjoy the ride\n\n- Go to the bathroom prior to getting in line. They do have a small one behind the drink counter prior to entering the ticket scanning line.","i hate to say it, but a giant ferris wheel ride overlooking a city used to be a novelty, but with more and more of them being built, they are becoming a one and done type deal. n nhaving ridden the london eye, the high roller, is a nice knock off that has made some improvements, especially on the pod design. n nprice n npricing varies. there are a handful of options, i.e. happy hour, resident discount day, daytime nighttime , etc. i would look for discount tickets and not pay full price for the experience. n nview n nthe view is some what boring. i wouldn't say that you have the best view of the strip as it is off back by the monorail a little ways from the flamingo. i felt that you get better views if you visit paris' eiffel tower n npod n nthe pod does have two benches to sit, but the number of seats are limited. depending on who your with, as the can hold 20 people, it can feel tight and the people you are with can be a bit of a pain to deal with for 30 minutes. you are also held captive to the stupid video with an annoying host. some of the facts are interesting, but there is no mute button. n n ntips n n best spot to stand for the best view is once you enter, is on the right side near where you enter the pod n n tune your flash off on you camera phone, and if after the ump tenth time your picture ends up blurry, you might just want to give up and enjoy the ride n n go to the bathroom prior to getting in line. they do have a small one behind the drink counter prior to entering the ticket scanning line.","neutral, annoyance, approval","[INST] A customer left us a 2-star review: 'i hate to say it, but a giant ferris wheel ride overlooking a city used to be a novelty, but with more and more of them being built, they are becoming a one and done type deal. n nhaving ridden the london eye, the high roller, is a nice knock off that has made some improvements, especially on the pod design. n nprice n npricing varies. there are a handful of options, i.e. happy hour, resident discount day, daytime nighttime , etc. i would look for discount tickets and not pay full price for the experience. n nview n nthe view is some what boring. i wouldn't say that you have the best view of the strip as it is off back by the monorail a little ways from the flamingo. i felt that you get better views if you visit paris' eiffel tower n npod n nthe pod does have two benches to sit, but the number of seats are limited. depending on who your with, as the can hold 20 people, it can feel tight and the people you are with can be a bit of a pain to deal with for 30 minutes. you are also held captive to the stupid video with an annoying host. some of the facts are interesting, but there is no mute button. n n ntips n n best spot to stand for the best view is once you enter, is on the right side near where you enter the pod n n tune your flash off on you camera phone, and if after the ump tenth time your picture ends up blurry, you might just want to give up and enjoy the ride n n go to the bathroom prior to getting in line. they do have a small one behind the drink counter prior to entering the ticket scanning line.' The customer feels neutral, annoyance, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i hate to say it, but a giant ferris wheel ride overlooking a city used to be a novelty, but with more and more of them being built, they are becoming a one and done type deal. n nhaving ridden the london eye, the high roller, is a nice knock off that has made some improvements, especially on the pod design. n nprice n npricing varies. there are a handful of options, i.e. happy hour, resident discount day, daytime nighttime , etc. i would look for discount tickets and not pay full price for the experience. n nview n nthe view is some what boring. i wouldn't say that you have the best view of the strip as it is off back by the monorail a little ways from the flamingo. i felt that you get better views if you visit paris' eiffel tower n npod n nthe pod does have two benches to sit, but the number of seats are limited. depending on who your with, as the can hold 20 people, it can feel tight and the people you are with can be a bit of a pain to deal with for 30 minutes. you are also held captive to the stupid video with an annoying host. some of the facts are interesting, but there is no mute button. n n ntips n n best spot to stand for the best view is once you enter, is on the right side near where you enter the pod n n tune your flash off on you camera phone, and if after the ump tenth time your picture ends up blurry, you might just want to give up and enjoy the ride n n go to the bathroom prior to getting in line. they do have a small one behind the drink counter prior to entering the ticket scanning line.' The customer feels neutral, annoyance, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Enhance the view: Offer a more diverse and captivating perspective of the city, perhaps by repositioning the Ferris wheel or providing binoculars for a closer look.

2. Improve the video content: Offer a mute button for the informational video or provide more engaging and less repetitive content.

3. Increase seating comfort: Consider adding more seating options or increasing the size of the benches to provide a more comfortable experience for larger groups."
2,This review is for the restaurant side of the business. Brought the family here because we had heard good things about the place. When you walk in you're immediately hit with cigarette smoke. It was like standing near a huge ash tray it just was nasty. Because the bar is separated from the restaurant they're are no waitress in the restaurant side. We had to wait more than 5 minutes for someone to show up. We almost left but finally a waitress showed up and  seated us. I ordered the steak dinner and I'll just say I wish I would've ordered something else. The steak tasted like it was cooked on the street out back. Really tough and just tasted rank. I asked for medium and got super well done. My wife ordered the same thing and asked for medium also and hers was more done than mine! I can't comment on the rest of the food because we don't plan on going back. I have heard the bar portion is a lot better but I don't know personally. Just for the smell alone is enough for me not to go back.,this review is for the restaurant side of the business. brought the family here because we had heard good things about the place. when you walk in you're immediately hit with cigarette smoke. it was like standing near a huge ash tray it just was nasty. because the bar is separated from the restaurant they're are no waitress in the restaurant side. we had to wait more than 5 minutes for someone to show up. we almost left but finally a waitress showed up and seated us. i ordered the steak dinner and i'll just say i wish i would've ordered something else. the steak tasted like it was cooked on the street out back. really tough and just tasted rank. i asked for medium and got super well done. my wife ordered the same thing and asked for medium also and hers was more done than mine! i can't comment on the rest of the food because we don't plan on going back. i have heard the bar portion is a lot better but i don't know personally. just for the smell alone is enough for me not to go back.,"disgust, annoyance, desire","[INST] A customer left us a 2-star review: 'this review is for the restaurant side of the business. brought the family here because we had heard good things about the place. when you walk in you're immediately hit with cigarette smoke. it was like standing near a huge ash tray it just was nasty. because the bar is separated from the restaurant they're are no waitress in the restaurant side. we had to wait more than 5 minutes for someone to show up. we almost left but finally a waitress showed up and seated us. i ordered the steak dinner and i'll just say i wish i would've ordered something else. the steak tasted like it was cooked on the street out back. really tough and just tasted rank. i asked for medium and got super well done. my wife ordered the same thing and asked for medium also and hers was more done than mine! i can't comment on the rest of the food because we don't plan on going back. i have heard the bar portion is a lot better but i don't know personally. just for the smell alone is enough for me not to go back.' The customer feels disgust, annoyance, desire. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this review is for the restaurant side of the business. brought the family here because we had heard good things about the place. when you walk in you're immediately hit with cigarette smoke. it was like standing near a huge ash tray it just was nasty. because the bar is separated from the restaurant they're are no waitress in the restaurant side. we had to wait more than 5 minutes for someone to show up. we almost left but finally a waitress showed up and seated us. i ordered the steak dinner and i'll just say i wish i would've ordered something else. the steak tasted like it was cooked on the street out back. really tough and just tasted rank. i asked for medium and got super well done. my wife ordered the same thing and asked for medium also and hers was more done than mine! i can't comment on the rest of the food because we don't plan on going back. i have heard the bar portion is a lot better but i don't know personally. just for the smell alone is enough for me not to go back.' The customer feels disgust, annoyance, desire. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps can be taken:

1. Address the smoking issue: Implement a strict no-smoking policy in the restaurant area to ensure a clean and healthy environment for all customers.

2. Improve staffing and communication: Ensure there is adequate staffing on the restaurant side, and that waitstaff are more responsive to customers' needs, especially when they arrive.

3. Enhance food quality and consistency: Improve the cooking process to ensure steaks are cooked to the requested doneness, and maintain a consistent level of quality across all dishes."
2,"Un-hip clientele.  Bar staff that are rude as hell.  Not even a good center bar to hang out at.  Why was I here all of Friday night?  I'm not really sure... oh yeah, cheap tickets to their nightclub.  All I know is I left Mirage thinking I'd only be back there to see Beatles LOVE again.  This place is so weak.","un hip clientele. bar staff that are rude as hell. not even a good center bar to hang out at. why was i here all of friday night? i'm not really sure... oh yeah, cheap tickets to their nightclub. all i know is i left mirage thinking i'd only be back there to see beatles love again. this place is so weak.","disappointment, confusion, annoyance","[INST] A customer left us a 2-star review: 'un hip clientele. bar staff that are rude as hell. not even a good center bar to hang out at. why was i here all of friday night? i'm not really sure... oh yeah, cheap tickets to their nightclub. all i know is i left mirage thinking i'd only be back there to see beatles love again. this place is so weak.' The customer feels disappointment, confusion, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'un hip clientele. bar staff that are rude as hell. not even a good center bar to hang out at. why was i here all of friday night? i'm not really sure... oh yeah, cheap tickets to their nightclub. all i know is i left mirage thinking i'd only be back there to see beatles love again. this place is so weak.' The customer feels disappointment, confusion, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your establishment, consider the following steps:

1. Train staff on customer service skills: Ensure your bar staff are friendly, approachable, and professional at all times. They should be able to handle customer complaints effectively and maintain a positive attitude.

2. Enhance the bar area: Improve the ambiance of the bar area to make it more inviting and comfortable for customers. This could include better seating, improved lighting, and a more welcoming atmosphere.

3. Address the issue of rudeness: Investigate the customer's complaint about rude staff members and take appropriate action, such as retraining or disciplining staff members who are consistently rude to customers."
2,"I don't know if it is always this way (one WOULD have to assume it is) but I swear to god they were doing a casting call for the VH1 show \""Tool Academy\"" the night I went here. \n\nAfter waiting in line for twenty minutes and going through a Fort Knox age verification process I walk into the bar and see a gigantic circle five guys deep around a mechanical bull. I threw up in my mouth. A lot. \n\nIf you are a guy looking to watch sleazy, low confidence drunk chicks hump a bull or if you are a sleazy, low confidence drunk chick, this is the place for you!","i don't know if it is always this way one would have to assume it is but i swear to god they were doing a casting call for the vh1 show tool academy the night i went here. n nafter waiting in line for twenty minutes and going through a fort knox age verification process i walk into the bar and see a gigantic circle five guys deep around a mechanical bull. i threw up in my mouth. a lot. n nif you are a guy looking to watch sleazy, low confidence drunk chicks hump a bull or if you are a sleazy, low confidence drunk chick, this is the place for you!","neutral, confusion, realization","[INST] A customer left us a 2-star review: 'i don't know if it is always this way one would have to assume it is but i swear to god they were doing a casting call for the vh1 show tool academy the night i went here. n nafter waiting in line for twenty minutes and going through a fort knox age verification process i walk into the bar and see a gigantic circle five guys deep around a mechanical bull. i threw up in my mouth. a lot. n nif you are a guy looking to watch sleazy, low confidence drunk chicks hump a bull or if you are a sleazy, low confidence drunk chick, this is the place for you!' The customer feels neutral, confusion, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i don't know if it is always this way one would have to assume it is but i swear to god they were doing a casting call for the vh1 show tool academy the night i went here. n nafter waiting in line for twenty minutes and going through a fort knox age verification process i walk into the bar and see a gigantic circle five guys deep around a mechanical bull. i threw up in my mouth. a lot. n nif you are a guy looking to watch sleazy, low confidence drunk chicks hump a bull or if you are a sleazy, low confidence drunk chick, this is the place for you!' The customer feels neutral, confusion, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. **Improve Communication**: Make it clearer on the website or at the entrance that the establishment features mechanical bull riding, which may not appeal to everyone. This could help potential customers make an informed decision before visiting.

2. **Streamline Age Verification**: Streamline the age verification process to make it less time-consuming and less intimidating. This could help reduce customer frustration and improve their overall experience.

3. **Create a More Diverse Atmosphere**: While it's important to cater to a broad audience, it's also crucial to ensure that everyone feels comfortable."
2,"Third visit to the Flamingo,first two were wonderful. Desk staff on last visit was a nightmare, Casandra seemed to take pride in her rude ,bulling attitude. I don't know if she treat all seniors this way, but we insulted. For some reason she thinks if your hair is grey it is ok to treat us as  second class persons, who's credit card she controls.\n\nFlamingo shame on you, your front house staff is the worst I have ever had to deal with.","third visit to the flamingo,first two were wonderful. desk staff on last visit was a nightmare, casandra seemed to take pride in her rude ,bulling attitude. i don't know if she treat all seniors this way, but we insulted. for some reason she thinks if your hair is grey it is ok to treat us as second class persons, who's credit card she controls. n nflamingo shame on you, your front house staff is the worst i have ever had to deal with.","annoyance, disappointment, admiration","[INST] A customer left us a 2-star review: 'third visit to the flamingo,first two were wonderful. desk staff on last visit was a nightmare, casandra seemed to take pride in her rude ,bulling attitude. i don't know if she treat all seniors this way, but we insulted. for some reason she thinks if your hair is grey it is ok to treat us as second class persons, who's credit card she controls. n nflamingo shame on you, your front house staff is the worst i have ever had to deal with.' The customer feels annoyance, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'third visit to the flamingo,first two were wonderful. desk staff on last visit was a nightmare, casandra seemed to take pride in her rude ,bulling attitude. i don't know if she treat all seniors this way, but we insulted. for some reason she thinks if your hair is grey it is ok to treat us as second class persons, who's credit card she controls. n nflamingo shame on you, your front house staff is the worst i have ever had to deal with.' The customer feels annoyance, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize sincerely: Acknowledge the customer's negative experience and express genuine regret for the poor service they received.

2. Address the issue: Investigate the situation and take appropriate action regarding the employee involved. This may include retraining, disciplinary action, or termination, depending on the severity of the issue.

3. Offer compensation: Offer a gesture of goodwill, such as a discount or complimentary service, to make up for the poor experience."
2,"the promise of homemade turkey and roast beef drew me in, much to my dismay it's shredded. As Ramsey would say 'like a dog's dinner!'. I got the bobby with roast beef, so i could taste both. The bread was good, the stuffing was cold. The meat was chokingly dry. Dry dry. Sawdust tasting. I'm sure the other non shredded meats are great on that bread, this might as well had just been the stuffing and cranberries on the bread. Plus, the manager was bragging about how he just stands around and does nothing but micro manage. Donkeys! Lol. Make that guy clean the bathrooms!","the promise of homemade turkey and roast beef drew me in, much to my dismay it's shredded. as ramsey would say 'like a dog's dinner!'. i got the bobby with roast beef, so i could taste both. the bread was good, the stuffing was cold. the meat was chokingly dry. dry dry. sawdust tasting. i'm sure the other non shredded meats are great on that bread, this might as well had just been the stuffing and cranberries on the bread. plus, the manager was bragging about how he just stands around and does nothing but micro manage. donkeys! lol. make that guy clean the bathrooms!","amusement, admiration, disappointment","[INST] A customer left us a 2-star review: 'the promise of homemade turkey and roast beef drew me in, much to my dismay it's shredded. as ramsey would say 'like a dog's dinner!'. i got the bobby with roast beef, so i could taste both. the bread was good, the stuffing was cold. the meat was chokingly dry. dry dry. sawdust tasting. i'm sure the other non shredded meats are great on that bread, this might as well had just been the stuffing and cranberries on the bread. plus, the manager was bragging about how he just stands around and does nothing but micro manage. donkeys! lol. make that guy clean the bathrooms!' The customer feels amusement, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the promise of homemade turkey and roast beef drew me in, much to my dismay it's shredded. as ramsey would say 'like a dog's dinner!'. i got the bobby with roast beef, so i could taste both. the bread was good, the stuffing was cold. the meat was chokingly dry. dry dry. sawdust tasting. i'm sure the other non shredded meats are great on that bread, this might as well had just been the stuffing and cranberries on the bread. plus, the manager was bragging about how he just stands around and does nothing but micro manage. donkeys! lol. make that guy clean the bathrooms!' The customer feels amusement, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of the food: Address the issue of shredded meat by ensuring that the turkey and roast beef are served in a more appetizing and less dry form. This could involve adjusting the cooking process or using a different preparation method.

2. Food temperature: Ensure that the food, particularly the stuffing, is served at an appropriate temperature to enhance the overall dining experience.

3. Manager's behavior: Address the customer's concern about the manager's behavior by ensuring that managers are approachable, supportive, and not perceived as micro-managing or idle."
2,"My hubs and I joined another couple for NYE dinner.  They had a special NYE menu which we looked up online ahead of time and the options looked terrific (filet and lobster tail, blackened catfish, seared tuna, and crab cakes).  The regular menu was also an option.  I ordered a small house salad which was ok, not much to it just lettuce and dressing blah...for dinner I opted for the seared tuna- terrible!!  I asked the waitress which item was the best on the special NYE menu and she recommended stk and lobster so I thought maybe I ordered wrong?  NOPE!  My friend ordered it and it was pure salt.  Rather gross and not edible and I like salt but this was insane...expensive, waitress who cared less, bad food...it leaves me upset that we came here.  My dish was stringy- the seared tuna...it came w sushi rice that was crunchy.  Just not good!  \n\nThe bill between 4 of us was $220.  I'm still pissed!","my hubs and i joined another couple for nye dinner. they had a special nye menu which we looked up online ahead of time and the options looked terrific filet and lobster tail, blackened catfish, seared tuna, and crab cakes . the regular menu was also an option. i ordered a small house salad which was ok, not much to it just lettuce and dressing blah...for dinner i opted for the seared tuna terrible!! i asked the waitress which item was the best on the special nye menu and she recommended stk and lobster so i thought maybe i ordered wrong? nope! my friend ordered it and it was pure salt. rather gross and not edible and i like salt but this was insane...expensive, waitress who cared less, bad food...it leaves me upset that we came here. my dish was stringy the seared tuna...it came w sushi rice that was crunchy. just not good! n nthe bill between 4 of us was 220. i'm still pissed!","confusion, disapproval, neutral","[INST] A customer left us a 2-star review: 'my hubs and i joined another couple for nye dinner. they had a special nye menu which we looked up online ahead of time and the options looked terrific filet and lobster tail, blackened catfish, seared tuna, and crab cakes . the regular menu was also an option. i ordered a small house salad which was ok, not much to it just lettuce and dressing blah...for dinner i opted for the seared tuna terrible!! i asked the waitress which item was the best on the special nye menu and she recommended stk and lobster so i thought maybe i ordered wrong? nope! my friend ordered it and it was pure salt. rather gross and not edible and i like salt but this was insane...expensive, waitress who cared less, bad food...it leaves me upset that we came here. my dish was stringy the seared tuna...it came w sushi rice that was crunchy. just not good! n nthe bill between 4 of us was 220. i'm still pissed!' The customer feels confusion, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'my hubs and i joined another couple for nye dinner. they had a special nye menu which we looked up online ahead of time and the options looked terrific filet and lobster tail, blackened catfish, seared tuna, and crab cakes . the regular menu was also an option. i ordered a small house salad which was ok, not much to it just lettuce and dressing blah...for dinner i opted for the seared tuna terrible!! i asked the waitress which item was the best on the special nye menu and she recommended stk and lobster so i thought maybe i ordered wrong? nope! my friend ordered it and it was pure salt. rather gross and not edible and i like salt but this was insane...expensive, waitress who cared less, bad food...it leaves me upset that we came here. my dish was stringy the seared tuna...it came w sushi rice that was crunchy. just not good! n nthe bill between 4 of us was 220. i'm still pissed!' The customer feels confusion, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Clarify the menu: Ensure that the menu descriptions are accurate and detailed, so customers have a clear understanding of what to expect.

2. Train staff on menu recommendations: Train waitstaff to provide accurate and helpful recommendations based on the customer's preferences and dietary restrictions.

3. Quality control: Improve the quality of the dishes, particularly the seared tuna, to ensure it is cooked properly and seasoned appropriately.

4. Enhance presentation: Pay attention to the visual appeal of dishes, as it can greatly impact the customer's overall experience."
2,"I've been here a few times with my mom because she really likes it, but overall I wasn't impressed.  The food was tasty, but the service was atrocious.\n\nIt was busy the last time we went, but we stood around inside the door for probably 10 minutes before an employee even noticed us.  There were other parties waiting, too.  You just had to stand around and wait for someone to bother seating you in one of the open booths.\n\nEveryone was satisfied with their meal.  I've had the spinach tacos, which were very tasty, and I appreciate having a veggie option that wasn't a run-of-the-mill bean and cheese or chile relleno.  (I've had their chile relleno and wasn't impressed by it.)  But no one refilled our drinks the whole time or checked on us.  Not even once. \n\nMaybe this is better when you go at a less busy time, but the food isn't mindblowing enough to make it worth the lousy service on a Friday night.","i've been here a few times with my mom because she really likes it, but overall i wasn't impressed. the food was tasty, but the service was atrocious. n nit was busy the last time we went, but we stood around inside the door for probably 10 minutes before an employee even noticed us. there were other parties waiting, too. you just had to stand around and wait for someone to bother seating you in one of the open booths. n neveryone was satisfied with their meal. i've had the spinach tacos, which were very tasty, and i appreciate having a veggie option that wasn't a run of the mill bean and cheese or chile relleno. i've had their chile relleno and wasn't impressed by it. but no one refilled our drinks the whole time or checked on us. not even once. n nmaybe this is better when you go at a less busy time, but the food isn't mindblowing enough to make it worth the lousy service on a friday night.","disappointment, admiration, disapproval","[INST] A customer left us a 2-star review: 'i've been here a few times with my mom because she really likes it, but overall i wasn't impressed. the food was tasty, but the service was atrocious. n nit was busy the last time we went, but we stood around inside the door for probably 10 minutes before an employee even noticed us. there were other parties waiting, too. you just had to stand around and wait for someone to bother seating you in one of the open booths. n neveryone was satisfied with their meal. i've had the spinach tacos, which were very tasty, and i appreciate having a veggie option that wasn't a run of the mill bean and cheese or chile relleno. i've had their chile relleno and wasn't impressed by it. but no one refilled our drinks the whole time or checked on us. not even once. n nmaybe this is better when you go at a less busy time, but the food isn't mindblowing enough to make it worth the lousy service on a friday night.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i've been here a few times with my mom because she really likes it, but overall i wasn't impressed. the food was tasty, but the service was atrocious. n nit was busy the last time we went, but we stood around inside the door for probably 10 minutes before an employee even noticed us. there were other parties waiting, too. you just had to stand around and wait for someone to bother seating you in one of the open booths. n neveryone was satisfied with their meal. i've had the spinach tacos, which were very tasty, and i appreciate having a veggie option that wasn't a run of the mill bean and cheese or chile relleno. i've had their chile relleno and wasn't impressed by it. but no one refilled our drinks the whole time or checked on us. not even once. n nmaybe this is better when you go at a less busy time, but the food isn't mindblowing enough to make it worth the lousy service on a friday night.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on three key areas:

1. Improve Service Efficiency: Train staff to promptly acknowledge and seat customers upon arrival, especially during busy periods. Regularly check on customers to ensure their needs are met and drinks are refilled.

2. Enhance Communication: Implement a system for notifying staff when a table is ready for seating, so customers don't have to wait for extended periods.

3. Consistency in Food Quality: Ensure that all dishes, including the Chile Relleno, are consistently prepared and presented to meet customer expectations."
2,"Overpriced sushi and appetizers, most rolls you could get at another restaurant for a third of the priceas here and it would be just as good. The wait staff was a bit OCD about keeping our table neat and orderly. They came by half a dozen times to straighten plates, pick up straw and chopsticks wrappers, wipe drippies off the table, and etc.They were nice though. Lychee martini was good tho!","overpriced sushi and appetizers, most rolls you could get at another restaurant for a third of the priceas here and it would be just as good. the wait staff was a bit ocd about keeping our table neat and orderly. they came by half a dozen times to straighten plates, pick up straw and chopsticks wrappers, wipe drippies off the table, and etc.they were nice though. lychee martini was good tho!","admiration, neutral, approval","[INST] A customer left us a 2-star review: 'overpriced sushi and appetizers, most rolls you could get at another restaurant for a third of the priceas here and it would be just as good. the wait staff was a bit ocd about keeping our table neat and orderly. they came by half a dozen times to straighten plates, pick up straw and chopsticks wrappers, wipe drippies off the table, and etc.they were nice though. lychee martini was good tho!' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'overpriced sushi and appetizers, most rolls you could get at another restaurant for a third of the priceas here and it would be just as good. the wait staff was a bit ocd about keeping our table neat and orderly. they came by half a dozen times to straighten plates, pick up straw and chopsticks wrappers, wipe drippies off the table, and etc.they were nice though. lychee martini was good tho!' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Competitive Pricing: Review our pricing strategy to ensure our sushi and appetizers are competitively priced compared to other restaurants in the area.

2. Quality of Food: Maintain the quality of our food, ensuring it is as good as or better than what the customer can find elsewhere.

3. Balance Attention: Strike a balance between providing attentive service and respecting the customer's space. While it's important to keep the table neat and orderly, we should avoid intruding too frequently."
2,"Didn't go in with high expectations as I wasn't impressed with Bottles & Burgers at Tivoli Village, but a friend wanted to try this place out. I am willing to give any place a try at least once, especially if they offer patio seating. The only bad part about their patio is it's located in between the two escalators that lead up to the second floor, so there was a lot of traffic, it was noisy and distracting. I didn't try the food, but I had their cucumber martini, wasn't bad but I've had better, and then the sangria, hands down the worst I've ever tasted. It came with a sugared rim which was strange, and it tasted like prune juice, I'm not joking. The only drink that was good was my honey jack on the rocks, can't mess that up. If you're looking for a nice outside patio, go to Brio, comfy chairs and fire pits, plenty of room and great people watching.","didn't go in with high expectations as i wasn't impressed with bottles burgers at tivoli village, but a friend wanted to try this place out. i am willing to give any place a try at least once, especially if they offer patio seating. the only bad part about their patio is it's located in between the two escalators that lead up to the second floor, so there was a lot of traffic, it was noisy and distracting. i didn't try the food, but i had their cucumber martini, wasn't bad but i've had better, and then the sangria, hands down the worst i've ever tasted. it came with a sugared rim which was strange, and it tasted like prune juice, i'm not joking. the only drink that was good was my honey jack on the rocks, can't mess that up. if you're looking for a nice outside patio, go to brio, comfy chairs and fire pits, plenty of room and great people watching.","disappointment, disapproval, neutral","[INST] A customer left us a 2-star review: 'didn't go in with high expectations as i wasn't impressed with bottles burgers at tivoli village, but a friend wanted to try this place out. i am willing to give any place a try at least once, especially if they offer patio seating. the only bad part about their patio is it's located in between the two escalators that lead up to the second floor, so there was a lot of traffic, it was noisy and distracting. i didn't try the food, but i had their cucumber martini, wasn't bad but i've had better, and then the sangria, hands down the worst i've ever tasted. it came with a sugared rim which was strange, and it tasted like prune juice, i'm not joking. the only drink that was good was my honey jack on the rocks, can't mess that up. if you're looking for a nice outside patio, go to brio, comfy chairs and fire pits, plenty of room and great people watching.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'didn't go in with high expectations as i wasn't impressed with bottles burgers at tivoli village, but a friend wanted to try this place out. i am willing to give any place a try at least once, especially if they offer patio seating. the only bad part about their patio is it's located in between the two escalators that lead up to the second floor, so there was a lot of traffic, it was noisy and distracting. i didn't try the food, but i had their cucumber martini, wasn't bad but i've had better, and then the sangria, hands down the worst i've ever tasted. it came with a sugared rim which was strange, and it tasted like prune juice, i'm not joking. the only drink that was good was my honey jack on the rocks, can't mess that up. if you're looking for a nice outside patio, go to brio, comfy chairs and fire pits, plenty of room and great people watching.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Noise and Distraction: Consider moving the patio seating away from the escalators to reduce noise and distraction.

2. Beverage Quality: Improve the quality of the sangria and ensure it tastes as expected. Consider removing the sugared rim or offering an option for customers who prefer it without.

3. Staff Training: Train staff to ensure they are aware of customer feedback and take steps to address issues, such as the quality of drinks."
2,"Don't go here if you need anything. They tried making it into a super Walmart but failed miserably.  There is no one around and if you need anything, go to the other two walmarts that are 3 miles apart, in the opposite direction. Super fail.","don't go here if you need anything. they tried making it into a super walmart but failed miserably. there is no one around and if you need anything, go to the other two walmarts that are 3 miles apart, in the opposite direction. super fail.","neutral, disapproval, disappointment","[INST] A customer left us a 2-star review: 'don't go here if you need anything. they tried making it into a super walmart but failed miserably. there is no one around and if you need anything, go to the other two walmarts that are 3 miles apart, in the opposite direction. super fail.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'don't go here if you need anything. they tried making it into a super walmart but failed miserably. there is no one around and if you need anything, go to the other two walmarts that are 3 miles apart, in the opposite direction. super fail.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Acknowledge the customer's feedback: Respond to the review, acknowledging their disappointment and expressing our regret that their experience did not meet their expectations.

2. Address the staffing issue: Investigate the staffing situation at the store and take steps to ensure there are adequate numbers of staff during peak hours to provide prompt and friendly service.

3. Improve store organization: Work on organizing the store in a more user-friendly manner, making it easier for customers to find what they need."
2,"There for lunch and am not impressed.  The burger was fine, but not exceptional.  The service was slow and sloppy.  There were two people in the restaurant when we arrived, they left and two more came in, so it certainly wasn't a busy lunch hour.","there for lunch and am not impressed. the burger was fine, but not exceptional. the service was slow and sloppy. there were two people in the restaurant when we arrived, they left and two more came in, so it certainly wasn't a busy lunch hour.","disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'there for lunch and am not impressed. the burger was fine, but not exceptional. the service was slow and sloppy. there were two people in the restaurant when we arrived, they left and two more came in, so it certainly wasn't a busy lunch hour.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'there for lunch and am not impressed. the burger was fine, but not exceptional. the service was slow and sloppy. there were two people in the restaurant when we arrived, they left and two more came in, so it certainly wasn't a busy lunch hour.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on three key areas: food quality, service speed, and ambiance.

1. Food Quality: Strive to make the burger exceptional by enhancing the taste, quality, and presentation of the dish. This could involve sourcing better ingredients, refining the cooking process, or consulting with a chef for creative ideas.

2. Service Speed: Improve the speed of service by training staff to work efficiently, reducing wait times between orders, and ensuring that tables are cleared promptly. Consider implementing a system to track orders and ensure they are delivered in a timely manner."
2,"Maybe we just picked an off night, but I was very unimpressed. We walked in at 6:45 on a Saturday night, expecting to have to wait for a table. Instead, we had to wait for the hostess, who was nowhere in sight. With all of the NCAAF on tv, I was surprised how many seats were empty. Once we were finally seated, our waiter appeared promptly to take our order. We started with bruschetta, which was good, but not good enough to bring home what we didn't finish. And at nearly $10, seemed very pricey for some bread with tomatoes and dressing. \n\nWe had heard that the mac & cheese was award winning, so my daughter ordered it from the kids menu. When it arrived, it wasn't the \""real\"" mac & cheese, it was the open a bag and microwave kind. She was hungry, so we let it be. My Wife ordered the lasagna, which she liked, but again at $12, was too pricey for what she got. I ordered the Tuscan Panini, which was very tasty. \n\nI don't think we'll be back, and if the number of empty seats on a Saturday night is any sign of what is in their future, they might want to think about changing things up.","maybe we just picked an off night, but i was very unimpressed. we walked in at 6 45 on a saturday night, expecting to have to wait for a table. instead, we had to wait for the hostess, who was nowhere in sight. with all of the ncaaf on tv, i was surprised how many seats were empty. once we were finally seated, our waiter appeared promptly to take our order. we started with bruschetta, which was good, but not good enough to bring home what we didn't finish. and at nearly 10, seemed very pricey for some bread with tomatoes and dressing. n nwe had heard that the mac cheese was award winning, so my daughter ordered it from the kids menu. when it arrived, it wasn't the real mac cheese, it was the open a bag and microwave kind. she was hungry, so we let it be. my wife ordered the lasagna, which she liked, but again at 12, was too pricey for what she got. i ordered the tuscan panini, which was very tasty. n ni don't think we'll be back, and if the number of empty seats on a saturday night is any sign of what is in their future, they might want to think about changing things up.","disappointment, surprise, disapproval","[INST] A customer left us a 2-star review: 'maybe we just picked an off night, but i was very unimpressed. we walked in at 6 45 on a saturday night, expecting to have to wait for a table. instead, we had to wait for the hostess, who was nowhere in sight. with all of the ncaaf on tv, i was surprised how many seats were empty. once we were finally seated, our waiter appeared promptly to take our order. we started with bruschetta, which was good, but not good enough to bring home what we didn't finish. and at nearly 10, seemed very pricey for some bread with tomatoes and dressing. n nwe had heard that the mac cheese was award winning, so my daughter ordered it from the kids menu. when it arrived, it wasn't the real mac cheese, it was the open a bag and microwave kind. she was hungry, so we let it be. my wife ordered the lasagna, which she liked, but again at 12, was too pricey for what she got. i ordered the tuscan panini, which was very tasty. n ni don't think we'll be back, and if the number of empty seats on a saturday night is any sign of what is in their future, they might want to think about changing things up.' The customer feels disappointment, surprise, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'maybe we just picked an off night, but i was very unimpressed. we walked in at 6 45 on a saturday night, expecting to have to wait for a table. instead, we had to wait for the hostess, who was nowhere in sight. with all of the ncaaf on tv, i was surprised how many seats were empty. once we were finally seated, our waiter appeared promptly to take our order. we started with bruschetta, which was good, but not good enough to bring home what we didn't finish. and at nearly 10, seemed very pricey for some bread with tomatoes and dressing. n nwe had heard that the mac cheese was award winning, so my daughter ordered it from the kids menu. when it arrived, it wasn't the real mac cheese, it was the open a bag and microwave kind. she was hungry, so we let it be. my wife ordered the lasagna, which she liked, but again at 12, was too pricey for what she got. i ordered the tuscan panini, which was very tasty. n ni don't think we'll be back, and if the number of empty seats on a saturday night is any sign of what is in their future, they might want to think about changing things up.' The customer feels disappointment, surprise, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Improve waitstaff responsiveness: Ensure that the hostess is always available to greet customers promptly upon arrival.

2. Optimize seating: Review seating arrangements to ensure that tables are not left empty during busy periods, such as Saturday nights.

3. Quality control for menu items: Review the quality of menu items, particularly those with a reputation for being award-winning, such as the mac and cheese. Ensure that these items are prepared fresh and meet customer expectations."
2,"A bit overpriced but good, not great. This place can be a lot of fun with large frozen drinks. It is a bit dark and loud, even during the day. A big minus, hold on to your hats, they charge $4.95 for chips and salsa!! For $4.95 this salsa better cure the common cold. But if this is your thing worth a stop. Live it up, you are in Las Vegas for cryin' out loud!","a bit overpriced but good, not great. this place can be a lot of fun with large frozen drinks. it is a bit dark and loud, even during the day. a big minus, hold on to your hats, they charge 4.95 for chips and salsa!! for 4.95 this salsa better cure the common cold. but if this is your thing worth a stop. live it up, you are in las vegas for cryin' out loud!","joy, amusement, approval","[INST] A customer left us a 2-star review: 'a bit overpriced but good, not great. this place can be a lot of fun with large frozen drinks. it is a bit dark and loud, even during the day. a big minus, hold on to your hats, they charge 4.95 for chips and salsa!! for 4.95 this salsa better cure the common cold. but if this is your thing worth a stop. live it up, you are in las vegas for cryin' out loud!' The customer feels joy, amusement, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'a bit overpriced but good, not great. this place can be a lot of fun with large frozen drinks. it is a bit dark and loud, even during the day. a big minus, hold on to your hats, they charge 4.95 for chips and salsa!! for 4.95 this salsa better cure the common cold. but if this is your thing worth a stop. live it up, you are in las vegas for cryin' out loud!' The customer feels joy, amusement, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Address the pricing concern: Review the pricing of your chips and salsa and consider adjusting it to be more competitive, or offer a promotional deal for first-time customers.

2. Improve the ambiance: Consider adjusting the lighting and noise levels to create a more comfortable environment, especially during daytime hours.

3. Enhance the drinks: Offer larger frozen drinks at a more competitive price to cater to the customer's preference for large drinks."
2,"Avocados here are hands down the BEST in Gilbert. Granted, at $3 a piece, they sure better be, but non the less they are always perfection. The cashiers on the other hand, are not as appealing. It's as if they are being held there against their will and taking it out on the customers. They need a customer service seminar to teach them it's okay to be friendly. If the avocados weren't so good, I would never deal with those grumps again.","avocados here are hands down the best in gilbert. granted, at 3 a piece, they sure better be, but non the less they are always perfection. the cashiers on the other hand, are not as appealing. it's as if they are being held there against their will and taking it out on the customers. they need a customer service seminar to teach them it's okay to be friendly. if the avocados weren't so good, i would never deal with those grumps again.","neutral, disapproval, annoyance","[INST] A customer left us a 2-star review: 'avocados here are hands down the best in gilbert. granted, at 3 a piece, they sure better be, but non the less they are always perfection. the cashiers on the other hand, are not as appealing. it's as if they are being held there against their will and taking it out on the customers. they need a customer service seminar to teach them it's okay to be friendly. if the avocados weren't so good, i would never deal with those grumps again.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'avocados here are hands down the best in gilbert. granted, at 3 a piece, they sure better be, but non the less they are always perfection. the cashiers on the other hand, are not as appealing. it's as if they are being held there against their will and taking it out on the customers. they need a customer service seminar to teach them it's okay to be friendly. if the avocados weren't so good, i would never deal with those grumps again.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on two key areas: avocado quality and customer service.

1. Avocado Quality: Maintain the high quality of our avocados to justify the price. This will ensure the customer continues to be satisfied with their purchase.

2. Customer Service: Provide customer service training for our cashiers to improve their interpersonal skills and foster a friendlier, more welcoming environment. This could include teaching them how to communicate effectively, handle customer complaints, and provide excellent customer service.

By addressing these issues, we can work towards creating a more positive shopping experience for this customer and potentially other customers as well."
2,Update. Im sick of coming here and having them tell me after a long wait in line that theyre out of whatever im looking for. Please. After a few times i get the picture.,update. im sick of coming here and having them tell me after a long wait in line that theyre out of whatever im looking for. please. after a few times i get the picture.,"realization, neutral, disappointment","[INST] A customer left us a 2-star review: 'update. im sick of coming here and having them tell me after a long wait in line that theyre out of whatever im looking for. please. after a few times i get the picture.' The customer feels realization, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'update. im sick of coming here and having them tell me after a long wait in line that theyre out of whatever im looking for. please. after a few times i get the picture.' The customer feels realization, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Inventory Management: Ensure that we have accurate and up-to-date inventory records to prevent situations where items are out of stock.

2. Communication: Improve communication with customers about product availability. If an item is out of stock, inform the customer promptly and offer alternatives or suggest a return visit when the item is back in stock.

3. Wait Time: Reduce wait times in line by improving store organization, staffing, and checkout processes."
2,"The carne asada here is super good, but that's about it.  I came here the other night and tried a few dishes; overall the chicken was really dry, the chips and salsa were terrible and the carne was good.  Not worth the trip in my opinion, but to each their own.  Also, whats with the 80's music at a mexican taco stand?","the carne asada here is super good, but that's about it. i came here the other night and tried a few dishes overall the chicken was really dry, the chips and salsa were terrible and the carne was good. not worth the trip in my opinion, but to each their own. also, whats with the 80's music at a mexican taco stand?","admiration, curiosity, confusion","[INST] A customer left us a 2-star review: 'the carne asada here is super good, but that's about it. i came here the other night and tried a few dishes overall the chicken was really dry, the chips and salsa were terrible and the carne was good. not worth the trip in my opinion, but to each their own. also, whats with the 80's music at a mexican taco stand?' The customer feels admiration, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the carne asada here is super good, but that's about it. i came here the other night and tried a few dishes overall the chicken was really dry, the chips and salsa were terrible and the carne was good. not worth the trip in my opinion, but to each their own. also, whats with the 80's music at a mexican taco stand?' The customer feels admiration, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistency in food quality: Ensure that all dishes, particularly the chicken, are cooked evenly and maintain moisture to prevent dryness.

2. Improve the quality of chips and salsa: Offer freshly made chips and a variety of salsas to cater to different tastes.

3. Address the music selection: Consider playing a mix of contemporary and traditional Mexican music to create a more authentic atmosphere that aligns with the restaurant's theme."
2,"They showed up 20 minutes late at our hour long party, many kids were disappointed that they could not get their face painted\nI tried to call them several times to find out what was happening and nobody answered. Nobody has contacted me to apologize,  \nUnfortunately I had not seen previous reviews on this service, it seems that been late is normal for them\nI would not recommend them","they showed up 20 minutes late at our hour long party, many kids were disappointed that they could not get their face painted ni tried to call them several times to find out what was happening and nobody answered. nobody has contacted me to apologize, nunfortunately i had not seen previous reviews on this service, it seems that been late is normal for them ni would not recommend them","disappointment, neutral, disapproval","[INST] A customer left us a 2-star review: 'they showed up 20 minutes late at our hour long party, many kids were disappointed that they could not get their face painted ni tried to call them several times to find out what was happening and nobody answered. nobody has contacted me to apologize, nunfortunately i had not seen previous reviews on this service, it seems that been late is normal for them ni would not recommend them' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'they showed up 20 minutes late at our hour long party, many kids were disappointed that they could not get their face painted ni tried to call them several times to find out what was happening and nobody answered. nobody has contacted me to apologize, nunfortunately i had not seen previous reviews on this service, it seems that been late is normal for them ni would not recommend them' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Punctuality: Ensure that all appointments are met on time. This can be achieved by maintaining a strict schedule, allowing for some buffer time, and communicating any potential delays promptly.

2. Communication: Improve communication by setting up a system to notify customers in case of delays. This could be through phone calls, texts, or emails.

3. Responsiveness: Make sure to respond to customer inquiries promptly, especially when there are issues or concerns. A timely response can help alleviate customer frustration and show that their concerns are being addressed."
2,"Dear Mario Batali, \n\nI am so disappointed. My husband and I were in Vegas for the weekend, and for our eating out pleasure, he picked Bobby Flay's Mesa Grill, and I chose your Enoteca San Marco. In the Iron Chef of our dining choices, you got whupped. I mean, sure, if someone parked a boatload of money outside of my house, I'd let them slap my name and picture on whatever they wanted. But I had expected more of you.\n\nThe food was, at best, so-so. Incredibly salty (I am speaking especially of the prosciutto balls and the lentils), not exactly attractively presented, and accompanied by the worse bread I have ever had the misfortune of being insulted with. I felt like Oliver twist, trying to break off a cold hunk of charred dough to eat, plain, until I could flag  down our waiter for some olive oil.\n\nOh, and in the past, on the rare occasion when the wine I select is unavailable, I've always been offered the closest similar bottle at the same price (if it was more expensive). You should think about this if your wine list isn't going to be current.\n\nI don't have unreasonable expectations for this sort of casual dining, and I know you are an awesome chef, Mario, but this place is an embarrassment to your good name.","dear mario batali, n ni am so disappointed. my husband and i were in vegas for the weekend, and for our eating out pleasure, he picked bobby flay's mesa grill, and i chose your enoteca san marco. in the iron chef of our dining choices, you got whupped. i mean, sure, if someone parked a boatload of money outside of my house, i'd let them slap my name and picture on whatever they wanted. but i had expected more of you. n nthe food was, at best, so so. incredibly salty i am speaking especially of the prosciutto balls and the lentils , not exactly attractively presented, and accompanied by the worse bread i have ever had the misfortune of being insulted with. i felt like oliver twist, trying to break off a cold hunk of charred dough to eat, plain, until i could flag down our waiter for some olive oil. n noh, and in the past, on the rare occasion when the wine i select is unavailable, i've always been offered the closest similar bottle at the same price if it was more expensive . you should think about this if your wine list isn't going to be current. n ni don't have unreasonable expectations for this sort of casual dining, and i know you are an awesome chef, mario, but this place is an embarrassment to your good name.","disappointment, neutral, annoyance","[INST] A customer left us a 2-star review: 'dear mario batali, n ni am so disappointed. my husband and i were in vegas for the weekend, and for our eating out pleasure, he picked bobby flay's mesa grill, and i chose your enoteca san marco. in the iron chef of our dining choices, you got whupped. i mean, sure, if someone parked a boatload of money outside of my house, i'd let them slap my name and picture on whatever they wanted. but i had expected more of you. n nthe food was, at best, so so. incredibly salty i am speaking especially of the prosciutto balls and the lentils , not exactly attractively presented, and accompanied by the worse bread i have ever had the misfortune of being insulted with. i felt like oliver twist, trying to break off a cold hunk of charred dough to eat, plain, until i could flag down our waiter for some olive oil. n noh, and in the past, on the rare occasion when the wine i select is unavailable, i've always been offered the closest similar bottle at the same price if it was more expensive . you should think about this if your wine list isn't going to be current. n ni don't have unreasonable expectations for this sort of casual dining, and i know you are an awesome chef, mario, but this place is an embarrassment to your good name.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'dear mario batali, n ni am so disappointed. my husband and i were in vegas for the weekend, and for our eating out pleasure, he picked bobby flay's mesa grill, and i chose your enoteca san marco. in the iron chef of our dining choices, you got whupped. i mean, sure, if someone parked a boatload of money outside of my house, i'd let them slap my name and picture on whatever they wanted. but i had expected more of you. n nthe food was, at best, so so. incredibly salty i am speaking especially of the prosciutto balls and the lentils , not exactly attractively presented, and accompanied by the worse bread i have ever had the misfortune of being insulted with. i felt like oliver twist, trying to break off a cold hunk of charred dough to eat, plain, until i could flag down our waiter for some olive oil. n noh, and in the past, on the rare occasion when the wine i select is unavailable, i've always been offered the closest similar bottle at the same price if it was more expensive . you should think about this if your wine list isn't going to be current. n ni don't have unreasonable expectations for this sort of casual dining, and i know you are an awesome chef, mario, but this place is an embarrassment to your good name.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Enoteca San Marco, we can address the following concerns:

1. Food Quality: Improve the taste and presentation of dishes, particularly the prosciutto balls and lentils. Reduce the saltiness of dishes, especially those that are traditionally less salty, such as lentils.

2. Bread Quality: Upgrade the quality of the bread served, ensuring it is fresh, flavorful, and easily breakable. Offer olive oil or other condiments for customers who prefer to dip their bread."
2,"Not a fan for many reasons. The toilet was dirty, the pillow cases had hair all over them, and they have a live peacock living in a small cage on the property, the cage is not big enough for him to show his beautiful feathers. There is no tv in the bedroom either. I am giving it 2 stars because it was a roof over my head, that's it!","not a fan for many reasons. the toilet was dirty, the pillow cases had hair all over them, and they have a live peacock living in a small cage on the property, the cage is not big enough for him to show his beautiful feathers. there is no tv in the bedroom either. i am giving it 2 stars because it was a roof over my head, that's it!","neutral, disapproval, annoyance","[INST] A customer left us a 2-star review: 'not a fan for many reasons. the toilet was dirty, the pillow cases had hair all over them, and they have a live peacock living in a small cage on the property, the cage is not big enough for him to show his beautiful feathers. there is no tv in the bedroom either. i am giving it 2 stars because it was a roof over my head, that's it!' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'not a fan for many reasons. the toilet was dirty, the pillow cases had hair all over them, and they have a live peacock living in a small cage on the property, the cage is not big enough for him to show his beautiful feathers. there is no tv in the bedroom either. i am giving it 2 stars because it was a roof over my head, that's it!' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we should focus on the following areas:

1. Cleanliness: Ensure all rooms, including the bathroom and bedroom, are thoroughly cleaned and maintained to a high standard.

2. Linen: Inspect and replace linens regularly, paying special attention to pillowcases to prevent hair or other debris.

3. Animal welfare: If a live peacock is part of the property, ensure the cage is spacious and meets the bird's needs, allowing it to show its feathers comfortably.

4. Amenities: Provide a TV in the bedroom for guest entertainment."
2,"I was getting my nails done here on Tuesday night, and while my nail lady was fabulous, the ambiance was not. There apparently who is a hairdresser there, Barbara, and she lets her kids run around the entire salon as she works. I think it is highly unprofessional. I was in a complete opposite area of the hair salon, and I could hear the kids. Not to mention, the same lady, was on the phone screaming at someone...also very unprofessional. My nail lady said that was pretty normal and the kids were always at the salon being loud and the mother is very loud herself. I just wanted to relax for an hour or so, and could not do so in that atmosphere. I will not go back, just because I don't want to be bothered with an employees children running around....again....highly unprofessional.","i was getting my nails done here on tuesday night, and while my nail lady was fabulous, the ambiance was not. there apparently who is a hairdresser there, barbara, and she lets her kids run around the entire salon as she works. i think it is highly unprofessional. i was in a complete opposite area of the hair salon, and i could hear the kids. not to mention, the same lady, was on the phone screaming at someone...also very unprofessional. my nail lady said that was pretty normal and the kids were always at the salon being loud and the mother is very loud herself. i just wanted to relax for an hour or so, and could not do so in that atmosphere. i will not go back, just because i don't want to be bothered with an employees children running around....again....highly unprofessional.","neutral, annoyance, disapproval","[INST] A customer left us a 2-star review: 'i was getting my nails done here on tuesday night, and while my nail lady was fabulous, the ambiance was not. there apparently who is a hairdresser there, barbara, and she lets her kids run around the entire salon as she works. i think it is highly unprofessional. i was in a complete opposite area of the hair salon, and i could hear the kids. not to mention, the same lady, was on the phone screaming at someone...also very unprofessional. my nail lady said that was pretty normal and the kids were always at the salon being loud and the mother is very loud herself. i just wanted to relax for an hour or so, and could not do so in that atmosphere. i will not go back, just because i don't want to be bothered with an employees children running around....again....highly unprofessional.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i was getting my nails done here on tuesday night, and while my nail lady was fabulous, the ambiance was not. there apparently who is a hairdresser there, barbara, and she lets her kids run around the entire salon as she works. i think it is highly unprofessional. i was in a complete opposite area of the hair salon, and i could hear the kids. not to mention, the same lady, was on the phone screaming at someone...also very unprofessional. my nail lady said that was pretty normal and the kids were always at the salon being loud and the mother is very loud herself. i just wanted to relax for an hour or so, and could not do so in that atmosphere. i will not go back, just because i don't want to be bothered with an employees children running around....again....highly unprofessional.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider implementing stricter policies regarding children in the salon during business hours. This could include providing a supervised play area or hiring a babysitter to ensure a quiet and professional environment. Additionally, addressing loud conversations or arguments among staff members is essential to maintain a peaceful and relaxing atmosphere for customers. Offering a complimentary refreshment or relaxation area could also help create a more enjoyable experience. Lastly, addressing the customer's concerns and showing empathy for their experience may help retain their business in the future."
2,"I've been here too many times in hopes that the food and service might get better. Well this last visit I had the mahi mahi which was actually good and I liked the veggies it came with. I don't like that they only have one salsa choice. The service is pretty ridiculous, since everytime we go we seem to be forgotten and ingnored. We waited 20 minutes before even putting our drink order in. Overall the food is just ok,nothing to brag about at all, and the service just sucks.","i've been here too many times in hopes that the food and service might get better. well this last visit i had the mahi mahi which was actually good and i liked the veggies it came with. i don't like that they only have one salsa choice. the service is pretty ridiculous, since everytime we go we seem to be forgotten and ingnored. we waited 20 minutes before even putting our drink order in. overall the food is just ok,nothing to brag about at all, and the service just sucks.","disappointment, disapproval, admiration","[INST] A customer left us a 2-star review: 'i've been here too many times in hopes that the food and service might get better. well this last visit i had the mahi mahi which was actually good and i liked the veggies it came with. i don't like that they only have one salsa choice. the service is pretty ridiculous, since everytime we go we seem to be forgotten and ingnored. we waited 20 minutes before even putting our drink order in. overall the food is just ok,nothing to brag about at all, and the service just sucks.' The customer feels disappointment, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i've been here too many times in hopes that the food and service might get better. well this last visit i had the mahi mahi which was actually good and i liked the veggies it came with. i don't like that they only have one salsa choice. the service is pretty ridiculous, since everytime we go we seem to be forgotten and ingnored. we waited 20 minutes before even putting our drink order in. overall the food is just ok,nothing to brag about at all, and the service just sucks.' The customer feels disappointment, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Service Quality: Ensure that all staff are trained to provide prompt, friendly, and attentive service. Aim to acknowledge customers as soon as they enter the restaurant and check on them regularly throughout their visit.

2. Enhance Menu Variety: Offer a wider selection of salsas to cater to different tastes and preferences. This can be achieved by regularly updating the menu or offering seasonal options.

3. Speed Up Service: Reduce wait times by streamlining the ordering process and ensuring that orders are delivered to tables in a timely manner."
2,"This is the first place that I have been to during a happy hour that had no beer specials.\n\nI've been to about 5 different Maggianos and it seems to be slowly going down, in terms of food quality. I just really love Italian food, so I keep giving it another chance. I'm very close to the point where I would enjoy making my own fresh pasta, getting a good bottle of wine and some ciabatta bread and making dinner at home.","this is the first place that i have been to during a happy hour that had no beer specials. n ni've been to about 5 different maggianos and it seems to be slowly going down, in terms of food quality. i just really love italian food, so i keep giving it another chance. i'm very close to the point where i would enjoy making my own fresh pasta, getting a good bottle of wine and some ciabatta bread and making dinner at home.","love, joy, approval","[INST] A customer left us a 2-star review: 'this is the first place that i have been to during a happy hour that had no beer specials. n ni've been to about 5 different maggianos and it seems to be slowly going down, in terms of food quality. i just really love italian food, so i keep giving it another chance. i'm very close to the point where i would enjoy making my own fresh pasta, getting a good bottle of wine and some ciabatta bread and making dinner at home.' The customer feels love, joy, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this is the first place that i have been to during a happy hour that had no beer specials. n ni've been to about 5 different maggianos and it seems to be slowly going down, in terms of food quality. i just really love italian food, so i keep giving it another chance. i'm very close to the point where i would enjoy making my own fresh pasta, getting a good bottle of wine and some ciabatta bread and making dinner at home.' The customer feels love, joy, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Review Happy Hour Offerings: Ensure that beer specials are consistently offered during happy hour, and clearly communicate these specials to customers.

2. Maintain Food Quality: Continuously monitor and improve the quality of food served, particularly Italian dishes, as this is the customer's preferred cuisine.

3. Personalized Communication: Acknowledge the customer's feedback and express appreciation for their continued patronage. Offer a complimentary appetizer or dessert during their next visit to show goodwill and encourage them to return."
2,"Most of the food they serve is out of the frozen isle of a grocery store. The fried mac and cheese balls are just fried cheese balls, theres not really any mac and cheese. The burgers are all from frozeb patties and they are ugly and taste burned and kinda cold. They grilled cheese bites are just buttered bread with a slice of cheese.","most of the food they serve is out of the frozen isle of a grocery store. the fried mac and cheese balls are just fried cheese balls, theres not really any mac and cheese. the burgers are all from frozeb patties and they are ugly and taste burned and kinda cold. they grilled cheese bites are just buttered bread with a slice of cheese.","disgust, neutral, annoyance","[INST] A customer left us a 2-star review: 'most of the food they serve is out of the frozen isle of a grocery store. the fried mac and cheese balls are just fried cheese balls, theres not really any mac and cheese. the burgers are all from frozeb patties and they are ugly and taste burned and kinda cold. they grilled cheese bites are just buttered bread with a slice of cheese.' The customer feels disgust, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'most of the food they serve is out of the frozen isle of a grocery store. the fried mac and cheese balls are just fried cheese balls, theres not really any mac and cheese. the burgers are all from frozeb patties and they are ugly and taste burned and kinda cold. they grilled cheese bites are just buttered bread with a slice of cheese.' The customer feels disgust, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Food: Improve the quality of our food, particularly the mac and cheese balls, burgers, and grilled cheese bites. Instead of using frozen ingredients, we can create fresh, homemade alternatives.

2. Cooking Techniques: Ensure that our cooking techniques are consistent, particularly with regards to temperature and doneness. This will help prevent burnt or cold food.

3. Presentation: Enhance the visual appeal of our dishes to make them more appealing to customers.

4. Communication: Clearly communicate the ingredients and preparation methods of our dishes to manage customer expectations."
2,"First, they should've changed the name when they moved to the Chandler location. It's not the same fun-loving old west town that it use to be. Very few employees in character, there is no spontaneous wild west action because all shows are scheduled and cost, the shops are modernized, and there is little to see and do. The sweet shop has delicious fudge and chocolates but has lost all of it's old west charm and has given into commercialized brands. There really is no consideration given to capturing and maintaining the Old West Rawhide.\nWe went to the Blue Collar Beerfest & Backyard BBQ, which in itself was a disgrace to the beer and BBQ world. (One BBQ food truck and I will spare you the tacky beer details) There was no country music, grunge rock bands played. Even in the saloon they were playing top rock hits! While I love rock music, it was not befitting to the supposed theme of Rawhide. There were even timeshare vendors and massage chair kiosks set-up in the town! We ate in the steak house since the BBQ selection was minimal and the line was extremely long, about 40 plus. My fiance had to return his \""smoked\"" chicken because it was very mushy. There was no hint of smoke to the chicken, it was in the sauce. He did enjoy the sides though. The salad and rolls reminded me of cafeteria food. Yucky...However, my prime rib was as good as I remember it though and the waiter was great. I was happy to see some of the artifacts from the old brought here to the new location, like the bar and saloon entrance.\nWe will not return. I do not want my memories of the wonderful Old West Rawhide ruined.","first, they should've changed the name when they moved to the chandler location. it's not the same fun loving old west town that it use to be. very few employees in character, there is no spontaneous wild west action because all shows are scheduled and cost, the shops are modernized, and there is little to see and do. the sweet shop has delicious fudge and chocolates but has lost all of it's old west charm and has given into commercialized brands. there really is no consideration given to capturing and maintaining the old west rawhide. nwe went to the blue collar beerfest backyard bbq, which in itself was a disgrace to the beer and bbq world. one bbq food truck and i will spare you the tacky beer details there was no country music, grunge rock bands played. even in the saloon they were playing top rock hits! while i love rock music, it was not befitting to the supposed theme of rawhide. there were even timeshare vendors and massage chair kiosks set up in the town! we ate in the steak house since the bbq selection was minimal and the line was extremely long, about 40 plus. my fiance had to return his smoked chicken because it was very mushy. there was no hint of smoke to the chicken, it was in the sauce. he did enjoy the sides though. the salad and rolls reminded me of cafeteria food. yucky...however, my prime rib was as good as i remember it though and the waiter was great. i was happy to see some of the artifacts from the old brought here to the new location, like the bar and saloon entrance. nwe will not return. i do not want my memories of the wonderful old west rawhide ruined.","neutral, disapproval, disappointment","[INST] A customer left us a 2-star review: 'first, they should've changed the name when they moved to the chandler location. it's not the same fun loving old west town that it use to be. very few employees in character, there is no spontaneous wild west action because all shows are scheduled and cost, the shops are modernized, and there is little to see and do. the sweet shop has delicious fudge and chocolates but has lost all of it's old west charm and has given into commercialized brands. there really is no consideration given to capturing and maintaining the old west rawhide. nwe went to the blue collar beerfest backyard bbq, which in itself was a disgrace to the beer and bbq world. one bbq food truck and i will spare you the tacky beer details there was no country music, grunge rock bands played. even in the saloon they were playing top rock hits! while i love rock music, it was not befitting to the supposed theme of rawhide. there were even timeshare vendors and massage chair kiosks set up in the town! we ate in the steak house since the bbq selection was minimal and the line was extremely long, about 40 plus. my fiance had to return his smoked chicken because it was very mushy. there was no hint of smoke to the chicken, it was in the sauce. he did enjoy the sides though. the salad and rolls reminded me of cafeteria food. yucky...however, my prime rib was as good as i remember it though and the waiter was great. i was happy to see some of the artifacts from the old brought here to the new location, like the bar and saloon entrance. nwe will not return. i do not want my memories of the wonderful old west rawhide ruined.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'first, they should've changed the name when they moved to the chandler location. it's not the same fun loving old west town that it use to be. very few employees in character, there is no spontaneous wild west action because all shows are scheduled and cost, the shops are modernized, and there is little to see and do. the sweet shop has delicious fudge and chocolates but has lost all of it's old west charm and has given into commercialized brands. there really is no consideration given to capturing and maintaining the old west rawhide. nwe went to the blue collar beerfest backyard bbq, which in itself was a disgrace to the beer and bbq world. one bbq food truck and i will spare you the tacky beer details there was no country music, grunge rock bands played. even in the saloon they were playing top rock hits! while i love rock music, it was not befitting to the supposed theme of rawhide. there were even timeshare vendors and massage chair kiosks set up in the town! we ate in the steak house since the bbq selection was minimal and the line was extremely long, about 40 plus. my fiance had to return his smoked chicken because it was very mushy. there was no hint of smoke to the chicken, it was in the sauce. he did enjoy the sides though. the salad and rolls reminded me of cafeteria food. yucky...however, my prime rib was as good as i remember it though and the waiter was great. i was happy to see some of the artifacts from the old brought here to the new location, like the bar and saloon entrance. nwe will not return. i do not want my memories of the wonderful old west rawhide ruined.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address the name issue: Consider revisiting the branding strategy to ensure it aligns with the new location's atmosphere and maintains a connection to the original Rawhide theme.

2. Enhance the thematic experience: Increase the number of employees in character, schedule more spontaneous wild west shows, and maintain the old west charm in shops and attractions.

3. Improve the quality and variety of food offerings: Offer a wider selection of BBQ options, ensure food quality is consistent, and consider adding more authentic old west-themed food options."
2,"Tried this place out and the food was ok, what concerned me was the cleanliness of the kitchen. The floor was really dirty, under the burners or stove seemed to have months of grease buildup etc. 50c extra to use debit or credit card btw.","tried this place out and the food was ok, what concerned me was the cleanliness of the kitchen. the floor was really dirty, under the burners or stove seemed to have months of grease buildup etc. 50c extra to use debit or credit card btw.","annoyance, neutral, disappointment","[INST] A customer left us a 2-star review: 'tried this place out and the food was ok, what concerned me was the cleanliness of the kitchen. the floor was really dirty, under the burners or stove seemed to have months of grease buildup etc. 50c extra to use debit or credit card btw.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'tried this place out and the food was ok, what concerned me was the cleanliness of the kitchen. the floor was really dirty, under the burners or stove seemed to have months of grease buildup etc. 50c extra to use debit or credit card btw.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the cleanliness issue: Immediately clean and sanitize the kitchen, focusing on the areas mentioned by the customer, such as the floor under the burners or stove. Regular cleaning and maintenance should be implemented to prevent future buildup.

2. Acknowledge and apologize: Respond to the review by acknowledging the customer's concerns about cleanliness and apologizing for their experience. This shows empathy and understanding, which can help to mitigate their disappointment."
2,"I went to Del Frisco's last night because I had never been to one.  I was starving after a long flight.  I sat at the bar and had a lemon drop where the simple syrup used was way too sweet.  The Caesar salad was good (but did have a leaf with the red stuff in it) and the steak tips, because I was traveling and couldn't eat a whole steak.  I thought this would be a good way to taste the \""exceptional\"" food this restaurant had to offer.  I was wrong.  I know it was a low end dish, but each steak tip almost broke my teeth because they were only grissel (sp?).  In fact, there was bone in one of them.  I wasn't asked how my meal was until after I was done.  For my second drink I asked for less lemon and that didn't  happen.  The reason I'm giving two stars is that it was fun to watch the bartender at work.  There are so many other choices in Vegas--when I come back I will go somewhere else.","i went to del frisco's last night because i had never been to one. i was starving after a long flight. i sat at the bar and had a lemon drop where the simple syrup used was way too sweet. the caesar salad was good but did have a leaf with the red stuff in it and the steak tips, because i was traveling and couldn't eat a whole steak. i thought this would be a good way to taste the exceptional food this restaurant had to offer. i was wrong. i know it was a low end dish, but each steak tip almost broke my teeth because they were only grissel sp? . in fact, there was bone in one of them. i wasn't asked how my meal was until after i was done. for my second drink i asked for less lemon and that didn't happen. the reason i'm giving two stars is that it was fun to watch the bartender at work. there are so many other choices in vegas when i come back i will go somewhere else.","disappointment, disapproval, admiration","[INST] A customer left us a 2-star review: 'i went to del frisco's last night because i had never been to one. i was starving after a long flight. i sat at the bar and had a lemon drop where the simple syrup used was way too sweet. the caesar salad was good but did have a leaf with the red stuff in it and the steak tips, because i was traveling and couldn't eat a whole steak. i thought this would be a good way to taste the exceptional food this restaurant had to offer. i was wrong. i know it was a low end dish, but each steak tip almost broke my teeth because they were only grissel sp? . in fact, there was bone in one of them. i wasn't asked how my meal was until after i was done. for my second drink i asked for less lemon and that didn't happen. the reason i'm giving two stars is that it was fun to watch the bartender at work. there are so many other choices in vegas when i come back i will go somewhere else.' The customer feels disappointment, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i went to del frisco's last night because i had never been to one. i was starving after a long flight. i sat at the bar and had a lemon drop where the simple syrup used was way too sweet. the caesar salad was good but did have a leaf with the red stuff in it and the steak tips, because i was traveling and couldn't eat a whole steak. i thought this would be a good way to taste the exceptional food this restaurant had to offer. i was wrong. i know it was a low end dish, but each steak tip almost broke my teeth because they were only grissel sp? . in fact, there was bone in one of them. i wasn't asked how my meal was until after i was done. for my second drink i asked for less lemon and that didn't happen. the reason i'm giving two stars is that it was fun to watch the bartender at work. there are so many other choices in vegas when i come back i will go somewhere else.' The customer feels disappointment, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Del Frisco's, the following steps could be taken:

1. Train staff on proper preparation of cocktails, especially in terms of balance and sweetness. The customer found the lemon drop too sweet, which may indicate an issue with the simple syrup used.

2. Inspect and clean salads thoroughly to ensure there are no foreign objects, such as leaves with red material.

3. Ensure that steak tips are properly cooked and deboned, as the customer found them too tough and with bone fragments.

4. Provide timely and attentive service."
2,"They take reservations so you can come in at your scheduled time to hand you a hostess wait wand.  Waiting area smells of dirty people and a spilled dip bottle.  Bar smells like old spilled drinks.  They only received 2 stars because of house made pasta, but I'm felling a bit nervous to eat here because of the smell.","they take reservations so you can come in at your scheduled time to hand you a hostess wait wand. waiting area smells of dirty people and a spilled dip bottle. bar smells like old spilled drinks. they only received 2 stars because of house made pasta, but i'm felling a bit nervous to eat here because of the smell.","fear, nervousness, neutral","[INST] A customer left us a 2-star review: 'they take reservations so you can come in at your scheduled time to hand you a hostess wait wand. waiting area smells of dirty people and a spilled dip bottle. bar smells like old spilled drinks. they only received 2 stars because of house made pasta, but i'm felling a bit nervous to eat here because of the smell.' The customer feels fear, nervousness, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'they take reservations so you can come in at your scheduled time to hand you a hostess wait wand. waiting area smells of dirty people and a spilled dip bottle. bar smells like old spilled drinks. they only received 2 stars because of house made pasta, but i'm felling a bit nervous to eat here because of the smell.' The customer feels fear, nervousness, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Cleanliness: Address the concerns about the smells in the waiting area, bar, and overall establishment. This may involve increased cleaning and sanitizing, particularly focusing on high-touch surfaces and areas with strong odors.

2. Ambiance: Improve the overall ambiance of the waiting area to make it more inviting and pleasant for customers. This could include adding air fresheners, playing soft music, and providing comfortable seating.

3. Communication: Be more transparent about the cleaning process and any ongoing issues."
2,"It's pretty obvious that The Cosmopolitan is a beautiful hotel.\nWith great views of the strip, extremely comfortable beds and spacious suites, it's surprising that I'm giving The Cosmo only two stars.\n\nHere's the deal:\nMy check-in was an absolute nightmare.  When I first arrived, I did what any normal person would do and checked my bags... especially after being told that my suite was on the opposite wing of the hotel. The last thing I wanted to do after traveling was lug  2 large suitcases across a massive hotel! NO THANK YOU.\n\nAfter finally arriving at my hotel room, I called downstairs to see how long it would take for my bags to be delivered.  I was told a MINIMUM of FOUR HOURS.  I couldn't believe it.  The hotel clearly knew they were fully booked that weekend, so they should have staffed accordingly.  Also, I should have been informed when I first checked my bags how long the wait would be... then I wouldn't have checked them in the first place!\n\nAnyway, I sure as heck wasn't going to wait until 7pm before I could access any of my stuff.  So, there I was.... sweaty, tired, and wanting nothing more than to take a shower and a nap before a long night out in Vegas.  Instead of being able to relax, I had to drag myself across the hotel AGAIN, wait for 30 minutes for them to locate my  suitcases, and then spend another 20 minutes walking back to my room. By the time I was done with the whole \""getting my bag\"" ordeal, almost two hours had gone by.\n\nWhat a nice way to start my trip in Vegas... and so much for stress free!\n\nI don't remember being put through any such headache at The Wynn or Encore.\nSo, yeah, I've experienced better.","it's pretty obvious that the cosmopolitan is a beautiful hotel. nwith great views of the strip, extremely comfortable beds and spacious suites, it's surprising that i'm giving the cosmo only two stars. n nhere's the deal nmy check in was an absolute nightmare. when i first arrived, i did what any normal person would do and checked my bags... especially after being told that my suite was on the opposite wing of the hotel. the last thing i wanted to do after traveling was lug 2 large suitcases across a massive hotel! no thank you. n nafter finally arriving at my hotel room, i called downstairs to see how long it would take for my bags to be delivered. i was told a minimum of four hours. i couldn't believe it. the hotel clearly knew they were fully booked that weekend, so they should have staffed accordingly. also, i should have been informed when i first checked my bags how long the wait would be... then i wouldn't have checked them in the first place! n nanyway, i sure as heck wasn't going to wait until 7pm before i could access any of my stuff. so, there i was.... sweaty, tired, and wanting nothing more than to take a shower and a nap before a long night out in vegas. instead of being able to relax, i had to drag myself across the hotel again, wait for 30 minutes for them to locate my suitcases, and then spend another 20 minutes walking back to my room. by the time i was done with the whole getting my bag ordeal, almost two hours had gone by. n nwhat a nice way to start my trip in vegas... and so much for stress free! n ni don't remember being put through any such headache at the wynn or encore. nso, yeah, i've experienced better.","surprise, disappointment, admiration","[INST] A customer left us a 2-star review: 'it's pretty obvious that the cosmopolitan is a beautiful hotel. nwith great views of the strip, extremely comfortable beds and spacious suites, it's surprising that i'm giving the cosmo only two stars. n nhere's the deal nmy check in was an absolute nightmare. when i first arrived, i did what any normal person would do and checked my bags... especially after being told that my suite was on the opposite wing of the hotel. the last thing i wanted to do after traveling was lug 2 large suitcases across a massive hotel! no thank you. n nafter finally arriving at my hotel room, i called downstairs to see how long it would take for my bags to be delivered. i was told a minimum of four hours. i couldn't believe it. the hotel clearly knew they were fully booked that weekend, so they should have staffed accordingly. also, i should have been informed when i first checked my bags how long the wait would be... then i wouldn't have checked them in the first place! n nanyway, i sure as heck wasn't going to wait until 7pm before i could access any of my stuff. so, there i was.... sweaty, tired, and wanting nothing more than to take a shower and a nap before a long night out in vegas. instead of being able to relax, i had to drag myself across the hotel again, wait for 30 minutes for them to locate my suitcases, and then spend another 20 minutes walking back to my room. by the time i was done with the whole getting my bag ordeal, almost two hours had gone by. n nwhat a nice way to start my trip in vegas... and so much for stress free! n ni don't remember being put through any such headache at the wynn or encore. nso, yeah, i've experienced better.' The customer feels surprise, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'it's pretty obvious that the cosmopolitan is a beautiful hotel. nwith great views of the strip, extremely comfortable beds and spacious suites, it's surprising that i'm giving the cosmo only two stars. n nhere's the deal nmy check in was an absolute nightmare. when i first arrived, i did what any normal person would do and checked my bags... especially after being told that my suite was on the opposite wing of the hotel. the last thing i wanted to do after traveling was lug 2 large suitcases across a massive hotel! no thank you. n nafter finally arriving at my hotel room, i called downstairs to see how long it would take for my bags to be delivered. i was told a minimum of four hours. i couldn't believe it. the hotel clearly knew they were fully booked that weekend, so they should have staffed accordingly. also, i should have been informed when i first checked my bags how long the wait would be... then i wouldn't have checked them in the first place! n nanyway, i sure as heck wasn't going to wait until 7pm before i could access any of my stuff. so, there i was.... sweaty, tired, and wanting nothing more than to take a shower and a nap before a long night out in vegas. instead of being able to relax, i had to drag myself across the hotel again, wait for 30 minutes for them to locate my suitcases, and then spend another 20 minutes walking back to my room. by the time i was done with the whole getting my bag ordeal, almost two hours had gone by. n nwhat a nice way to start my trip in vegas... and so much for stress free! n ni don't remember being put through any such headache at the wynn or encore. nso, yeah, i've experienced better.' The customer feels surprise, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps could be taken:

1. Improve check-in process: Ensure that the check-in process is efficient and informative. Inform guests about the location of their rooms and any potential delays in bag delivery.

2. Staffing: Ensure that there are enough staff members on hand during busy periods to handle the influx of guests and their luggage.

3. Communication: Improve communication with guests about the status of their luggage. Provide regular updates and offer solutions if there are delays.

4. Training: Train staff to handle luggage efficiently and to provide clear and concise information to guests."
2,"Skip it.  Nothing special here\n\nI have to say the store decorations, menus, utencils are high class, but  the service and food was something you'd expect at an amateur Asian restaurant but very expensive.\n\nWe ordered $20+ \""juicy\"" prawns and it just looked like fried prawns I could've done better.  We asked for rice and they gave us one dried small bowl.  They also brought the wrong food and insisted for a bit that we did order the items brought to us.  Geez.\n\nThere's a good reason this place had no customers, even when it's right next to their club.  Don't be tricked by their posters around Paris.\n\nOh.. another small rant.  Since it's October, they had cotton wrapped around everywhere for the Halloween theme, but this looked terrible.  Really badly done.  A nice looking restaurant that costs a lot with cotton balls everywhere.. what are they thinking.","skip it. nothing special here n ni have to say the store decorations, menus, utencils are high class, but the service and food was something you'd expect at an amateur asian restaurant but very expensive. n nwe ordered 20 juicy prawns and it just looked like fried prawns i could've done better. we asked for rice and they gave us one dried small bowl. they also brought the wrong food and insisted for a bit that we did order the items brought to us. geez. n nthere's a good reason this place had no customers, even when it's right next to their club. don't be tricked by their posters around paris. n noh.. another small rant. since it's october, they had cotton wrapped around everywhere for the halloween theme, but this looked terrible. really badly done. a nice looking restaurant that costs a lot with cotton balls everywhere.. what are they thinking.","neutral, annoyance, approval","[INST] A customer left us a 2-star review: 'skip it. nothing special here n ni have to say the store decorations, menus, utencils are high class, but the service and food was something you'd expect at an amateur asian restaurant but very expensive. n nwe ordered 20 juicy prawns and it just looked like fried prawns i could've done better. we asked for rice and they gave us one dried small bowl. they also brought the wrong food and insisted for a bit that we did order the items brought to us. geez. n nthere's a good reason this place had no customers, even when it's right next to their club. don't be tricked by their posters around paris. n noh.. another small rant. since it's october, they had cotton wrapped around everywhere for the halloween theme, but this looked terrible. really badly done. a nice looking restaurant that costs a lot with cotton balls everywhere.. what are they thinking.' The customer feels neutral, annoyance, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'skip it. nothing special here n ni have to say the store decorations, menus, utencils are high class, but the service and food was something you'd expect at an amateur asian restaurant but very expensive. n nwe ordered 20 juicy prawns and it just looked like fried prawns i could've done better. we asked for rice and they gave us one dried small bowl. they also brought the wrong food and insisted for a bit that we did order the items brought to us. geez. n nthere's a good reason this place had no customers, even when it's right next to their club. don't be tricked by their posters around paris. n noh.. another small rant. since it's october, they had cotton wrapped around everywhere for the halloween theme, but this looked terrible. really badly done. a nice looking restaurant that costs a lot with cotton balls everywhere.. what are they thinking.' The customer feels neutral, annoyance, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Food Quality: The customer felt that the food was not up to par with the price. We can work on enhancing the quality of our dishes, particularly the prawns, to meet or exceed customer expectations.

2. Enhance Service Quality: The customer had a negative experience with our service, including incorrect orders and poor communication. We can train our staff to provide more attentive and accurate service.

3. Provide Adequate Portions: The customer was disappointed with the size of the rice serving. We can ensure that our portions are appropriate and meet customer expectations."
2,"If I were rating on food alone, I would rate David's 4 stars...but I'm not.  I have ordered delivery from David's 4 times, and EVERY SINGLE TIME they've gotten something wrong!  My boyfriend and I always order ranch with our French fries, and the second time we ordered, they left out the ranch.  So, the next time we ordered, I specifically mentioned the ranch and the fact that they'd forgotten it before, and I asked them to please remember it this time.  Was it in the bag??  No!  Another time, I ordered a breakfast burrito and specifically asked for sour cream and salsa and told them to be sure not to forget it...and they forgot it!!  I call and complain, and the person I talk to sounds like he's 20 years old and couldn't care less that I'm complaining.  I did get a credit once, but no other time has it been mentioned.  \n\nIt's a shame that the delivery service sucks so bad because the food is actually very good.  Their burgers are great, and their milkshakes are to die for.  But, next time I order delivery, I'm going to tell them that, if they mess anything up, I am never ordering from them again.  Four times in a row screwing it up is just ridiculous.  This is delivery food, not rocket science.","if i were rating on food alone, i would rate david's 4 stars...but i'm not. i have ordered delivery from david's 4 times, and every single time they've gotten something wrong! my boyfriend and i always order ranch with our french fries, and the second time we ordered, they left out the ranch. so, the next time we ordered, i specifically mentioned the ranch and the fact that they'd forgotten it before, and i asked them to please remember it this time. was it in the bag?? no! another time, i ordered a breakfast burrito and specifically asked for sour cream and salsa and told them to be sure not to forget it...and they forgot it!! i call and complain, and the person i talk to sounds like he's 20 years old and couldn't care less that i'm complaining. i did get a credit once, but no other time has it been mentioned. n nit's a shame that the delivery service sucks so bad because the food is actually very good. their burgers are great, and their milkshakes are to die for. but, next time i order delivery, i'm going to tell them that, if they mess anything up, i am never ordering from them again. four times in a row screwing it up is just ridiculous. this is delivery food, not rocket science.","neutral, disapproval, confusion","[INST] A customer left us a 2-star review: 'if i were rating on food alone, i would rate david's 4 stars...but i'm not. i have ordered delivery from david's 4 times, and every single time they've gotten something wrong! my boyfriend and i always order ranch with our french fries, and the second time we ordered, they left out the ranch. so, the next time we ordered, i specifically mentioned the ranch and the fact that they'd forgotten it before, and i asked them to please remember it this time. was it in the bag?? no! another time, i ordered a breakfast burrito and specifically asked for sour cream and salsa and told them to be sure not to forget it...and they forgot it!! i call and complain, and the person i talk to sounds like he's 20 years old and couldn't care less that i'm complaining. i did get a credit once, but no other time has it been mentioned. n nit's a shame that the delivery service sucks so bad because the food is actually very good. their burgers are great, and their milkshakes are to die for. but, next time i order delivery, i'm going to tell them that, if they mess anything up, i am never ordering from them again. four times in a row screwing it up is just ridiculous. this is delivery food, not rocket science.' The customer feels neutral, disapproval, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'if i were rating on food alone, i would rate david's 4 stars...but i'm not. i have ordered delivery from david's 4 times, and every single time they've gotten something wrong! my boyfriend and i always order ranch with our french fries, and the second time we ordered, they left out the ranch. so, the next time we ordered, i specifically mentioned the ranch and the fact that they'd forgotten it before, and i asked them to please remember it this time. was it in the bag?? no! another time, i ordered a breakfast burrito and specifically asked for sour cream and salsa and told them to be sure not to forget it...and they forgot it!! i call and complain, and the person i talk to sounds like he's 20 years old and couldn't care less that i'm complaining. i did get a credit once, but no other time has it been mentioned. n nit's a shame that the delivery service sucks so bad because the food is actually very good. their burgers are great, and their milkshakes are to die for. but, next time i order delivery, i'm going to tell them that, if they mess anything up, i am never ordering from them again. four times in a row screwing it up is just ridiculous. this is delivery food, not rocket science.' The customer feels neutral, disapproval, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review by acknowledging the customer's frustration and apologizing for the repeated errors in their orders.

2. Address the specific issues: Address each of the specific incidents mentioned in the review, such as forgetting the ranch and other toppings, and assure the customer that we will take steps to prevent these errors from happening again.

3. Improve communication with delivery staff: Train delivery staff to pay closer attention to specific requests and double-check orders before they are sent out."
2,"You get what you pay for. Although affordable, the lobby is filled with stragglers and unsavory scents. The carpets have stains and the \""free internet\"" makes you logon like every 5 minutes. The rooms themselves actually ain't that bad despite the lack of character. Spend $20 more per night somewhere else and spare yourself the regret.","you get what you pay for. although affordable, the lobby is filled with stragglers and unsavory scents. the carpets have stains and the free internet makes you logon like every 5 minutes. the rooms themselves actually ain't that bad despite the lack of character. spend 20 more per night somewhere else and spare yourself the regret.","remorse, neutral, sadness","[INST] A customer left us a 2-star review: 'you get what you pay for. although affordable, the lobby is filled with stragglers and unsavory scents. the carpets have stains and the free internet makes you logon like every 5 minutes. the rooms themselves actually ain't that bad despite the lack of character. spend 20 more per night somewhere else and spare yourself the regret.' The customer feels remorse, neutral, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'you get what you pay for. although affordable, the lobby is filled with stragglers and unsavory scents. the carpets have stains and the free internet makes you logon like every 5 minutes. the rooms themselves actually ain't that bad despite the lack of character. spend 20 more per night somewhere else and spare yourself the regret.' The customer feels remorse, neutral, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially alleviate their feelings of remorse and sadness, we could consider the following steps:

1. Lobby Improvement: Enhance the lobby environment by addressing the issue of stragglers and unsavory scents. This could involve implementing stricter lobby policies, improving ventilation, and providing more seating options.

2. Carpet Maintenance: Regularly clean and maintain the carpets to remove stains and ensure a clean and welcoming environment.

3. Internet Connection: Upgrade the internet connection to reduce the need for frequent logins and improve the overall user experience."
2,"Was short on time, so gave this a shot. I will say that me and my gal are lightweight when it comes to eatin and usually split a dinner. Also, think the last time I went to a buffet was 1983. \n\nWe went for Brunch, it was $23 per, and 4 us, that aint worth it if you dont eat much. My gal got the $2.50 unlimited champaign option (sundays only). Which we ripped them off and shared! (shhhh). \n\nFood was ok. I saw nothing run out. Lots of selection. Omletts took a while, but they were the best attraction there. \n\nService was fast great. 5mins to get in. Place was 1/2 empty. If it was under $20 id recommend it. Otherwise. this place falls just below average.","was short on time, so gave this a shot. i will say that me and my gal are lightweight when it comes to eatin and usually split a dinner. also, think the last time i went to a buffet was 1983. n nwe went for brunch, it was 23 per, and 4 us, that aint worth it if you dont eat much. my gal got the 2.50 unlimited champaign option sundays only . which we ripped them off and shared! shhhh . n nfood was ok. i saw nothing run out. lots of selection. omletts took a while, but they were the best attraction there. n nservice was fast great. 5mins to get in. place was 1 2 empty. if it was under 20 id recommend it. otherwise. this place falls just below average.","neutral, approval, realization","[INST] A customer left us a 2-star review: 'was short on time, so gave this a shot. i will say that me and my gal are lightweight when it comes to eatin and usually split a dinner. also, think the last time i went to a buffet was 1983. n nwe went for brunch, it was 23 per, and 4 us, that aint worth it if you dont eat much. my gal got the 2.50 unlimited champaign option sundays only . which we ripped them off and shared! shhhh . n nfood was ok. i saw nothing run out. lots of selection. omletts took a while, but they were the best attraction there. n nservice was fast great. 5mins to get in. place was 1 2 empty. if it was under 20 id recommend it. otherwise. this place falls just below average.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'was short on time, so gave this a shot. i will say that me and my gal are lightweight when it comes to eatin and usually split a dinner. also, think the last time i went to a buffet was 1983. n nwe went for brunch, it was 23 per, and 4 us, that aint worth it if you dont eat much. my gal got the 2.50 unlimited champaign option sundays only . which we ripped them off and shared! shhhh . n nfood was ok. i saw nothing run out. lots of selection. omletts took a while, but they were the best attraction there. n nservice was fast great. 5mins to get in. place was 1 2 empty. if it was under 20 id recommend it. otherwise. this place falls just below average.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Offer more affordable pricing options for smaller parties, especially during brunch hours. The customer felt that the price was not worth it for a light eater.

2. Highlight the value of the buffet, emphasizing the variety and quality of the food, especially the omelettes which the customer praised.

3. Consider offering a promotion or discount for returning customers, as the customer mentioned it had been a long time since they visited a buffet.

4. Improve communication about special offers, such as the unlimited champagne option on Sundays, to ensure customers are aware of these deals."
2,"I am not sure how to review this place. I would give it a 4 for drinks/the bar. The drinks are CHEAP and you aren't paying a cover on Mill Avenue.\n\nBut the food? I'd give a 1. Who puts lettuce in Guacamole? 2. BLAND, Cold, and Generic. They give you a bottle of \""Blow out your colon-hot\"" or some such at your table...but I want flavor, not an inopportune trip to the bathroom.\n\nEven Filberto's is better if you want cheap, fast Mexican. I feel like the people who give it great reviews were drunk when they walked in and ordered to begin with.  The people who work here are really nice, though, and I'll probably stumble in here a few more times because it's on Mill.","i am not sure how to review this place. i would give it a 4 for drinks the bar. the drinks are cheap and you aren't paying a cover on mill avenue. n nbut the food? i'd give a 1. who puts lettuce in guacamole? 2. bland, cold, and generic. they give you a bottle of blow out your colon hot or some such at your table...but i want flavor, not an inopportune trip to the bathroom. n neven filberto's is better if you want cheap, fast mexican. i feel like the people who give it great reviews were drunk when they walked in and ordered to begin with. the people who work here are really nice, though, and i'll probably stumble in here a few more times because it's on mill.","confusion, neutral, disapproval","[INST] A customer left us a 2-star review: 'i am not sure how to review this place. i would give it a 4 for drinks the bar. the drinks are cheap and you aren't paying a cover on mill avenue. n nbut the food? i'd give a 1. who puts lettuce in guacamole? 2. bland, cold, and generic. they give you a bottle of blow out your colon hot or some such at your table...but i want flavor, not an inopportune trip to the bathroom. n neven filberto's is better if you want cheap, fast mexican. i feel like the people who give it great reviews were drunk when they walked in and ordered to begin with. the people who work here are really nice, though, and i'll probably stumble in here a few more times because it's on mill.' The customer feels confusion, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i am not sure how to review this place. i would give it a 4 for drinks the bar. the drinks are cheap and you aren't paying a cover on mill avenue. n nbut the food? i'd give a 1. who puts lettuce in guacamole? 2. bland, cold, and generic. they give you a bottle of blow out your colon hot or some such at your table...but i want flavor, not an inopportune trip to the bathroom. n neven filberto's is better if you want cheap, fast mexican. i feel like the people who give it great reviews were drunk when they walked in and ordered to begin with. the people who work here are really nice, though, and i'll probably stumble in here a few more times because it's on mill.' The customer feels confusion, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Improve the quality and flavor of the food, particularly the guacamole. Ensure that the food is fresh, hot, and not generic.

2. Food Preparation: Avoid adding lettuce to guacamole, as this is not a traditional ingredient and may not be appreciated by customers.

3. Food Presentation: Enhance the visual appeal of the food to create a more enjoyable dining experience.

4. Communication: Address customer feedback directly and show that we value their opinion."
2,"Just placed my order around 8:10 and 40 minutes later it has still not been placed with the restaurant. (they show status updates and it will say \""placed\"" when it has been done)  If ALL you do is delivery you better do it D@m*^ well!  I understand if there is a delay getting it cooked at the restaurant or traffic, but they should be placing the order with the restaurant immediately!!  Not cool foodie call, not cool. Not going to use them again unless I have to.  \n\nAlso there is not a great selection of restaurants to chose from.  Maybe Im spoiled, Im from Chicago and every kind of food imaginable is deliverable and super quick, that sure is not the case here in Charlotte!   When I called they just said they were very busy and thin on drivers.  Well hire some more then dude!","just placed my order around 8 10 and 40 minutes later it has still not been placed with the restaurant. they show status updates and it will say placed when it has been done if all you do is delivery you better do it d m well! i understand if there is a delay getting it cooked at the restaurant or traffic, but they should be placing the order with the restaurant immediately!! not cool foodie call, not cool. not going to use them again unless i have to. n nalso there is not a great selection of restaurants to chose from. maybe im spoiled, im from chicago and every kind of food imaginable is deliverable and super quick, that sure is not the case here in charlotte! when i called they just said they were very busy and thin on drivers. well hire some more then dude!","disapproval, neutral, disappointment","[INST] A customer left us a 2-star review: 'just placed my order around 8 10 and 40 minutes later it has still not been placed with the restaurant. they show status updates and it will say placed when it has been done if all you do is delivery you better do it d m well! i understand if there is a delay getting it cooked at the restaurant or traffic, but they should be placing the order with the restaurant immediately!! not cool foodie call, not cool. not going to use them again unless i have to. n nalso there is not a great selection of restaurants to chose from. maybe im spoiled, im from chicago and every kind of food imaginable is deliverable and super quick, that sure is not the case here in charlotte! when i called they just said they were very busy and thin on drivers. well hire some more then dude!' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'just placed my order around 8 10 and 40 minutes later it has still not been placed with the restaurant. they show status updates and it will say placed when it has been done if all you do is delivery you better do it d m well! i understand if there is a delay getting it cooked at the restaurant or traffic, but they should be placing the order with the restaurant immediately!! not cool foodie call, not cool. not going to use them again unless i have to. n nalso there is not a great selection of restaurants to chose from. maybe im spoiled, im from chicago and every kind of food imaginable is deliverable and super quick, that sure is not the case here in charlotte! when i called they just said they were very busy and thin on drivers. well hire some more then dude!' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Immediate Order Placement: Ensure that orders are placed with the restaurant as soon as they are received, regardless of the time.

2. Improved Communication: Keep the customer updated about the status of their order in real-time. If there's a delay, inform them promptly about the reason and the expected delivery time.

3. Expand Restaurant Selection: Work on expanding the selection of restaurants available for delivery to cater to a wider range of tastes and preferences."
2,"SLOW SERVICE....the food was gross, chicks(waitresses) weren't hot and a bit rude also, maybe it was a bad night, but I been to the one in san diego and that was a WAYYYY better experience, food wasn't great there either but at least the waitresses were hot looking and they were very attentive and courteous.","slow service....the food was gross, chicks waitresses weren't hot and a bit rude also, maybe it was a bad night, but i been to the one in san diego and that was a wayyyy better experience, food wasn't great there either but at least the waitresses were hot looking and they were very attentive and courteous.","annoyance, disgust, disappointment","[INST] A customer left us a 2-star review: 'slow service....the food was gross, chicks waitresses weren't hot and a bit rude also, maybe it was a bad night, but i been to the one in san diego and that was a wayyyy better experience, food wasn't great there either but at least the waitresses were hot looking and they were very attentive and courteous.' The customer feels annoyance, disgust, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'slow service....the food was gross, chicks waitresses weren't hot and a bit rude also, maybe it was a bad night, but i been to the one in san diego and that was a wayyyy better experience, food wasn't great there either but at least the waitresses were hot looking and they were very attentive and courteous.' The customer feels annoyance, disgust, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Speed up service: Train staff to work efficiently and prioritize customer requests to minimize waiting times.

2. Food quality: Enhance the quality of food by improving kitchen standards, using fresh ingredients, and ensuring consistent preparation.

3. Staff attitude: Provide regular training on customer service skills, emphasizing the importance of being courteous, attentive, and professional.

4. Appearance: Encourage staff to maintain a clean and presentable appearance, as it can contribute to a positive overall dining experience."
2,"This airline is definitely no-frills, as other reviewers have stated. No TV, attendants didn't smile, nickel-and-dime everything -- wot, no peanuts or pretzels or crackers? Not even one lil' bag? Are you kidding me? You have to buy their snack bag to get those. That used to be one of flying's great joys. A tiny bag of salty goodness. Not on this airline! \n\nWe've flown them before, but don't recall them EVER being this tight-assed. We've learned not to check luggage if we can at all help it because they charge $15 per bag. That's insane, but we know that's how they are, so we made do with carry-ons. Of course, that means the overhead bins fill up really fast and makes the cranky attendants even crankier. Whaddaya expect, lady, ordinarily most of this stuff would be checked! The employees seemed rather unhappy all-around. \n\nHowever, the flights themselves were basically decent. On time. It's worth it to us to put up with the lack of luxury when it's a really short flight and my Amex points are covering most of it. But for a longer flight, or if we have to come out of pocket more money, we'd look for a more comfortable airline.","this airline is definitely no frills, as other reviewers have stated. no tv, attendants didn't smile, nickel and dime everything wot, no peanuts or pretzels or crackers? not even one lil' bag? are you kidding me? you have to buy their snack bag to get those. that used to be one of flying's great joys. a tiny bag of salty goodness. not on this airline! n nwe've flown them before, but don't recall them ever being this tight assed. we've learned not to check luggage if we can at all help it because they charge 15 per bag. that's insane, but we know that's how they are, so we made do with carry ons. of course, that means the overhead bins fill up really fast and makes the cranky attendants even crankier. whaddaya expect, lady, ordinarily most of this stuff would be checked! the employees seemed rather unhappy all around. n nhowever, the flights themselves were basically decent. on time. it's worth it to us to put up with the lack of luxury when it's a really short flight and my amex points are covering most of it. but for a longer flight, or if we have to come out of pocket more money, we'd look for a more comfortable airline.","joy, approval, amusement","[INST] A customer left us a 2-star review: 'this airline is definitely no frills, as other reviewers have stated. no tv, attendants didn't smile, nickel and dime everything wot, no peanuts or pretzels or crackers? not even one lil' bag? are you kidding me? you have to buy their snack bag to get those. that used to be one of flying's great joys. a tiny bag of salty goodness. not on this airline! n nwe've flown them before, but don't recall them ever being this tight assed. we've learned not to check luggage if we can at all help it because they charge 15 per bag. that's insane, but we know that's how they are, so we made do with carry ons. of course, that means the overhead bins fill up really fast and makes the cranky attendants even crankier. whaddaya expect, lady, ordinarily most of this stuff would be checked! the employees seemed rather unhappy all around. n nhowever, the flights themselves were basically decent. on time. it's worth it to us to put up with the lack of luxury when it's a really short flight and my amex points are covering most of it. but for a longer flight, or if we have to come out of pocket more money, we'd look for a more comfortable airline.' The customer feels joy, approval, amusement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this airline is definitely no frills, as other reviewers have stated. no tv, attendants didn't smile, nickel and dime everything wot, no peanuts or pretzels or crackers? not even one lil' bag? are you kidding me? you have to buy their snack bag to get those. that used to be one of flying's great joys. a tiny bag of salty goodness. not on this airline! n nwe've flown them before, but don't recall them ever being this tight assed. we've learned not to check luggage if we can at all help it because they charge 15 per bag. that's insane, but we know that's how they are, so we made do with carry ons. of course, that means the overhead bins fill up really fast and makes the cranky attendants even crankier. whaddaya expect, lady, ordinarily most of this stuff would be checked! the employees seemed rather unhappy all around. n nhowever, the flights themselves were basically decent. on time. it's worth it to us to put up with the lack of luxury when it's a really short flight and my amex points are covering most of it. but for a longer flight, or if we have to come out of pocket more money, we'd look for a more comfortable airline.' The customer feels joy, approval, amusement. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Enhance In-Flight Entertainment: Offer complimentary in-flight entertainment options such as TV, movies, or music to cater to passengers' preferences.

2. Improve Attendant Interaction: Train attendants to be more friendly and approachable, focusing on providing excellent customer service.

3. Provide Complimentary Snacks: Offer a small bag of snacks like peanuts, pretzels, or crackers to passengers as a gesture of goodwill."
2,"I'm not sure what to think about this place. The first time I ordered, I got a french dip and it was pretty good. But today I ordered the chicken salad sandwich and it was pretty bad. It tasted a bit soil-y, like the lettuce was unwashed. The bread was dry and stale and the whole sandwich crumbled apart. My coworkers got wraps and seemed to like them, but I probably won't order from here again.","i'm not sure what to think about this place. the first time i ordered, i got a french dip and it was pretty good. but today i ordered the chicken salad sandwich and it was pretty bad. it tasted a bit soil y, like the lettuce was unwashed. the bread was dry and stale and the whole sandwich crumbled apart. my coworkers got wraps and seemed to like them, but i probably won't order from here again.","disappointment, disapproval, confusion","[INST] A customer left us a 2-star review: 'i'm not sure what to think about this place. the first time i ordered, i got a french dip and it was pretty good. but today i ordered the chicken salad sandwich and it was pretty bad. it tasted a bit soil y, like the lettuce was unwashed. the bread was dry and stale and the whole sandwich crumbled apart. my coworkers got wraps and seemed to like them, but i probably won't order from here again.' The customer feels disappointment, disapproval, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i'm not sure what to think about this place. the first time i ordered, i got a french dip and it was pretty good. but today i ordered the chicken salad sandwich and it was pretty bad. it tasted a bit soil y, like the lettuce was unwashed. the bread was dry and stale and the whole sandwich crumbled apart. my coworkers got wraps and seemed to like them, but i probably won't order from here again.' The customer feels disappointment, disapproval, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's disappointment and expressing empathy for their experience with the chicken salad sandwich.

2. Offer a solution: Apologize for the poor quality of the sandwich and offer a complimentary replacement or refund for the order.

3. Address the specific concerns: Investigate the issue with the chicken salad sandwich, ensuring that the lettuce is properly washed and the bread is fresh."
2,"I was super excited to find out this truck was coming to the parking lot at a location nearby so I HAD to try due to the RAVING reviews.... WELLLLL I was not blown away to say the least. I had the strawberries and cream waffle. It was okay. The Waffles are crispy without syrup so not a breakfast kinda food but more of a dessert. Not what you call the best. It is realllllly over priced for the small waffle too. Really talked up in my opinion. Save your money and go to Dennys for the 4$ all you can eat Pancakes! At least you get syrup there. I was really disappointed with Waffle love. Next time, I think I will not stop for the Waffle Love truck. :/ Not a fan.","i was super excited to find out this truck was coming to the parking lot at a location nearby so i had to try due to the raving reviews.... welllll i was not blown away to say the least. i had the strawberries and cream waffle. it was okay. the waffles are crispy without syrup so not a breakfast kinda food but more of a dessert. not what you call the best. it is realllllly over priced for the small waffle too. really talked up in my opinion. save your money and go to dennys for the 4 all you can eat pancakes! at least you get syrup there. i was really disappointed with waffle love. next time, i think i will not stop for the waffle love truck. not a fan.","excitement, neutral, approval","[INST] A customer left us a 2-star review: 'i was super excited to find out this truck was coming to the parking lot at a location nearby so i had to try due to the raving reviews.... welllll i was not blown away to say the least. i had the strawberries and cream waffle. it was okay. the waffles are crispy without syrup so not a breakfast kinda food but more of a dessert. not what you call the best. it is realllllly over priced for the small waffle too. really talked up in my opinion. save your money and go to dennys for the 4 all you can eat pancakes! at least you get syrup there. i was really disappointed with waffle love. next time, i think i will not stop for the waffle love truck. not a fan.' The customer feels excitement, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i was super excited to find out this truck was coming to the parking lot at a location nearby so i had to try due to the raving reviews.... welllll i was not blown away to say the least. i had the strawberries and cream waffle. it was okay. the waffles are crispy without syrup so not a breakfast kinda food but more of a dessert. not what you call the best. it is realllllly over priced for the small waffle too. really talked up in my opinion. save your money and go to dennys for the 4 all you can eat pancakes! at least you get syrup there. i was really disappointed with waffle love. next time, i think i will not stop for the waffle love truck. not a fan.' The customer feels excitement, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience with Waffle Love, consider the following suggestions:

1. Address the pricing concern: Offer a more competitive price for the waffles, especially considering the unique and premium quality of your product.

2. Enhance the syrup experience: Offer syrup as a complimentary option for customers who prefer a more traditional breakfast-style waffle.

3. Improve the portion size: Increase the size of the waffles to better meet customer expectations and provide more value for the price."
2,"Food was ok, but extremely expensive for being average. $48 dollars for a pound of king crab legs, that were old, dry and small.\nService was terrible tonight. Think our waiter came by only three times, to take our order, to bring our food, then the bill...took about 20 mins to get the bill and another 10min to get my change...","food was ok, but extremely expensive for being average. 48 dollars for a pound of king crab legs, that were old, dry and small. nservice was terrible tonight. think our waiter came by only three times, to take our order, to bring our food, then the bill...took about 20 mins to get the bill and another 10min to get my change...","fear, neutral, approval","[INST] A customer left us a 2-star review: 'food was ok, but extremely expensive for being average. 48 dollars for a pound of king crab legs, that were old, dry and small. nservice was terrible tonight. think our waiter came by only three times, to take our order, to bring our food, then the bill...took about 20 mins to get the bill and another 10min to get my change...' The customer feels fear, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'food was ok, but extremely expensive for being average. 48 dollars for a pound of king crab legs, that were old, dry and small. nservice was terrible tonight. think our waiter came by only three times, to take our order, to bring our food, then the bill...took about 20 mins to get the bill and another 10min to get my change...' The customer feels fear, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Pricing: Review the pricing of our menu items, especially high-end seafood like king crab legs, to ensure they are competitive and offer good value for money.

2. Quality of food: Enhance the quality of our seafood, particularly king crab legs, to ensure they are fresh, juicy, and appropriately sized.

3. Service: Improve the frequency and attentiveness of our waitstaff, ensuring they check on customers more often, provide excellent service, and address any issues promptly."
2,"For this place getting all the hype that it does I was thoroughly disappointed.  I've lived in NYC and all over New England and this place is bunk compared to most places back there.  It's cool he makes his own cheese and all that but this place is not worth waiting in the long line for.  I was expecting it to be like Pepe's Pizza in New Haven, CT. where they also have long lines but it was not even close.  I like the frozen Trader Joe's pizzas better!  And it's super loud and crowded inside, the tables are really close together.  I've thought about giving this place another shot because so many people rave about it but I really don't want to.","for this place getting all the hype that it does i was thoroughly disappointed. i've lived in nyc and all over new england and this place is bunk compared to most places back there. it's cool he makes his own cheese and all that but this place is not worth waiting in the long line for. i was expecting it to be like pepe's pizza in new haven, ct. where they also have long lines but it was not even close. i like the frozen trader joe's pizzas better! and it's super loud and crowded inside, the tables are really close together. i've thought about giving this place another shot because so many people rave about it but i really don't want to.","disappointment, disapproval, annoyance","[INST] A customer left us a 2-star review: 'for this place getting all the hype that it does i was thoroughly disappointed. i've lived in nyc and all over new england and this place is bunk compared to most places back there. it's cool he makes his own cheese and all that but this place is not worth waiting in the long line for. i was expecting it to be like pepe's pizza in new haven, ct. where they also have long lines but it was not even close. i like the frozen trader joe's pizzas better! and it's super loud and crowded inside, the tables are really close together. i've thought about giving this place another shot because so many people rave about it but i really don't want to.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'for this place getting all the hype that it does i was thoroughly disappointed. i've lived in nyc and all over new england and this place is bunk compared to most places back there. it's cool he makes his own cheese and all that but this place is not worth waiting in the long line for. i was expecting it to be like pepe's pizza in new haven, ct. where they also have long lines but it was not even close. i like the frozen trader joe's pizzas better! and it's super loud and crowded inside, the tables are really close together. i've thought about giving this place another shot because so many people rave about it but i really don't want to.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address the expectations: Clarify the unique aspects of your establishment that differentiate it from the places mentioned in the review, such as Pepe's Pizza in New Haven, CT. Highlight the specialty of homemade cheese and any other unique offerings.

2. Improve the ambiance: Reduce the noise level and increase space between tables to create a more comfortable dining experience.

3. Enhance service: Train staff to provide friendly, attentive service, and work on reducing wait times to minimize customer frustration."
2,"I must admit that I'm a little older and biased against the college bar scene. If I was in my early 20's, I would probably say that it's one of the best bars in town. It's dimly lit, there are beautiful intoxicated women, and the music is upbeat.  However, if you're in your mid 20's or older, this is not the place you would want to go. The floor is VERY slippery (sweat and spilled booze), the music is so loud you can't hear your friend's voice even though they're standing next to you, and the majority of patrons are under 21 (anyone under age 19 can enter a bar in Champaign). I'm also not a fan of cover charges, or at least they can charge those who are under 21 and let those of us who can exactly purchase our booze enter for free. Going to this place reminded me of why I don't miss going to college bars:\n\n1. Long lines\n2. Cover charges\n3. Youngsters who can't handle their overpriced watered-down liquor\n4. Even longer restroom lines\n5. Listening to ridiculously-loud music while patrons \""dance\"", a.k.a. \""dry hump\"".\n\nBottom line:\n\nIf you're a college kid between the ages of 19 and 22, this might be the place for you. But if you're older or not really into the \""club scene\"", go to Urbana or Downtown Champaign.","i must admit that i'm a little older and biased against the college bar scene. if i was in my early 20's, i would probably say that it's one of the best bars in town. it's dimly lit, there are beautiful intoxicated women, and the music is upbeat. however, if you're in your mid 20's or older, this is not the place you would want to go. the floor is very slippery sweat and spilled booze , the music is so loud you can't hear your friend's voice even though they're standing next to you, and the majority of patrons are under 21 anyone under age 19 can enter a bar in champaign . i'm also not a fan of cover charges, or at least they can charge those who are under 21 and let those of us who can exactly purchase our booze enter for free. going to this place reminded me of why i don't miss going to college bars n n1. long lines n2. cover charges n3. youngsters who can't handle their overpriced watered down liquor n4. even longer restroom lines n5. listening to ridiculously loud music while patrons dance , a.k.a. dry hump . n nbottom line n nif you're a college kid between the ages of 19 and 22, this might be the place for you. but if you're older or not really into the club scene , go to urbana or downtown champaign.","disapproval, admiration, approval","[INST] A customer left us a 2-star review: 'i must admit that i'm a little older and biased against the college bar scene. if i was in my early 20's, i would probably say that it's one of the best bars in town. it's dimly lit, there are beautiful intoxicated women, and the music is upbeat. however, if you're in your mid 20's or older, this is not the place you would want to go. the floor is very slippery sweat and spilled booze , the music is so loud you can't hear your friend's voice even though they're standing next to you, and the majority of patrons are under 21 anyone under age 19 can enter a bar in champaign . i'm also not a fan of cover charges, or at least they can charge those who are under 21 and let those of us who can exactly purchase our booze enter for free. going to this place reminded me of why i don't miss going to college bars n n1. long lines n2. cover charges n3. youngsters who can't handle their overpriced watered down liquor n4. even longer restroom lines n5. listening to ridiculously loud music while patrons dance , a.k.a. dry hump . n nbottom line n nif you're a college kid between the ages of 19 and 22, this might be the place for you. but if you're older or not really into the club scene , go to urbana or downtown champaign.' The customer feels disapproval, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i must admit that i'm a little older and biased against the college bar scene. if i was in my early 20's, i would probably say that it's one of the best bars in town. it's dimly lit, there are beautiful intoxicated women, and the music is upbeat. however, if you're in your mid 20's or older, this is not the place you would want to go. the floor is very slippery sweat and spilled booze , the music is so loud you can't hear your friend's voice even though they're standing next to you, and the majority of patrons are under 21 anyone under age 19 can enter a bar in champaign . i'm also not a fan of cover charges, or at least they can charge those who are under 21 and let those of us who can exactly purchase our booze enter for free. going to this place reminded me of why i don't miss going to college bars n n1. long lines n2. cover charges n3. youngsters who can't handle their overpriced watered down liquor n4. even longer restroom lines n5. listening to ridiculously loud music while patrons dance , a.k.a. dry hump . n nbottom line n nif you're a college kid between the ages of 19 and 22, this might be the place for you. but if you're older or not really into the club scene , go to urbana or downtown champaign.' The customer feels disapproval, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following changes:

1. Improve lighting to make the venue brighter and safer.
2. Reduce the volume of music to a level that allows for comfortable conversation.
3. Address the slippery floor issue by regularly cleaning and maintaining the floor.
4. Implement a system where both underage and overage patrons pay a fair cover charge, or offer a discount for those who can purchase their own alcohol.
5. Expand the venue to accommodate more restrooms and reduce wait times.
6. Offer a more diverse selection of music to cater to a wider audience."
2,"The best thing about this hotel is the location, its right between downtown and the strip.\n\nI got put in one of the older rooms, not yet renovated. It's dark and stuffy. There is no coffee maker in the room and the bathrooms are super small. During my stay the blow dryer blew and there were sparks everywhere.\n\nThe maids dont vacuum unless you ask them to, which I find a bit gross. If you try and call house keeping you'll be on hold for at least 5 minutes. The staff is a hit or miss, some friendly others not so much. \n\nThere's a handful of restaurants through out the hotel, pricier than usual. Its pretty cool to go up to the top of the tower for the view, especially at night. The hotel has some perks even a pool but I would stay somewhere else next tim","the best thing about this hotel is the location, its right between downtown and the strip. n ni got put in one of the older rooms, not yet renovated. it's dark and stuffy. there is no coffee maker in the room and the bathrooms are super small. during my stay the blow dryer blew and there were sparks everywhere. n nthe maids dont vacuum unless you ask them to, which i find a bit gross. if you try and call house keeping you'll be on hold for at least 5 minutes. the staff is a hit or miss, some friendly others not so much. n nthere's a handful of restaurants through out the hotel, pricier than usual. its pretty cool to go up to the top of the tower for the view, especially at night. the hotel has some perks even a pool but i would stay somewhere else next tim","neutral, annoyance, disapproval","[INST] A customer left us a 2-star review: 'the best thing about this hotel is the location, its right between downtown and the strip. n ni got put in one of the older rooms, not yet renovated. it's dark and stuffy. there is no coffee maker in the room and the bathrooms are super small. during my stay the blow dryer blew and there were sparks everywhere. n nthe maids dont vacuum unless you ask them to, which i find a bit gross. if you try and call house keeping you'll be on hold for at least 5 minutes. the staff is a hit or miss, some friendly others not so much. n nthere's a handful of restaurants through out the hotel, pricier than usual. its pretty cool to go up to the top of the tower for the view, especially at night. the hotel has some perks even a pool but i would stay somewhere else next tim' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the best thing about this hotel is the location, its right between downtown and the strip. n ni got put in one of the older rooms, not yet renovated. it's dark and stuffy. there is no coffee maker in the room and the bathrooms are super small. during my stay the blow dryer blew and there were sparks everywhere. n nthe maids dont vacuum unless you ask them to, which i find a bit gross. if you try and call house keeping you'll be on hold for at least 5 minutes. the staff is a hit or miss, some friendly others not so much. n nthere's a handful of restaurants through out the hotel, pricier than usual. its pretty cool to go up to the top of the tower for the view, especially at night. the hotel has some perks even a pool but i would stay somewhere else next tim' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Room Renovation: Prioritize renovating older rooms to ensure they are modern, clean, well-lit, and comfortable.

2. Amenities: Provide coffee makers in all rooms and consider upgrading bathrooms to be more spacious.

3. Maintenance: Regularly inspect and maintain appliances, such as the blow dryer, to prevent malfunctions and ensure safety.

4. Housekeeping: Implement a proactive vacuuming schedule in all rooms, or make it clear to guests that they can request this service."
2,"I've been here a few times, it's ok in a pinch. The calzone was soggy on the bottom, so was the pizza crust. Usually I'll drive past it on my way to Spinato's, even Gus' down  the street has better food.","i've been here a few times, it's ok in a pinch. the calzone was soggy on the bottom, so was the pizza crust. usually i'll drive past it on my way to spinato's, even gus' down the street has better food.","neutral, approval, realization","[INST] A customer left us a 2-star review: 'i've been here a few times, it's ok in a pinch. the calzone was soggy on the bottom, so was the pizza crust. usually i'll drive past it on my way to spinato's, even gus' down the street has better food.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i've been here a few times, it's ok in a pinch. the calzone was soggy on the bottom, so was the pizza crust. usually i'll drive past it on my way to spinato's, even gus' down the street has better food.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the quality of our pizza and calzones, particularly the bottom crust. This could involve adjusting our baking process to ensure a crispier crust, or using different dough or cooking techniques. Additionally, we could consider offering a loyalty program or discounts to encourage repeat visits, and emphasize the unique aspects of our restaurant that set us apart from competitors like Spinato's and Gus' Pizza. A follow-up message to the customer expressing our appreciation for their feedback and offering a complimentary item on their next visit could also help to improve their overall perception of our service."
2,"Dear Lord! Where do I start... Waited in line for over 2 hours, the staff opened up another line to give priority to those who were willing to cough-up a few extra bucks, finally got in and we had to take several flights of stairs (mind you, we were wearing heels). $5 tap water, believe it or not. There was no place to sit, no place to actually dance (crowded dance floors), and every EXIT was blocked off. LV's fire marshal needs to inspect this place ASAP! Giving them two stars for playing some hip hop music and for not over-charging us that night considering it was 4th of July.","dear lord! where do i start... waited in line for over 2 hours, the staff opened up another line to give priority to those who were willing to cough up a few extra bucks, finally got in and we had to take several flights of stairs mind you, we were wearing heels . 5 tap water, believe it or not. there was no place to sit, no place to actually dance crowded dance floors , and every exit was blocked off. lv's fire marshal needs to inspect this place asap! giving them two stars for playing some hip hop music and for not over charging us that night considering it was 4th of july.","neutral, annoyance, disapproval","[INST] A customer left us a 2-star review: 'dear lord! where do i start... waited in line for over 2 hours, the staff opened up another line to give priority to those who were willing to cough up a few extra bucks, finally got in and we had to take several flights of stairs mind you, we were wearing heels . 5 tap water, believe it or not. there was no place to sit, no place to actually dance crowded dance floors , and every exit was blocked off. lv's fire marshal needs to inspect this place asap! giving them two stars for playing some hip hop music and for not over charging us that night considering it was 4th of july.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'dear lord! where do i start... waited in line for over 2 hours, the staff opened up another line to give priority to those who were willing to cough up a few extra bucks, finally got in and we had to take several flights of stairs mind you, we were wearing heels . 5 tap water, believe it or not. there was no place to sit, no place to actually dance crowded dance floors , and every exit was blocked off. lv's fire marshal needs to inspect this place asap! giving them two stars for playing some hip hop music and for not over charging us that night considering it was 4th of july.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address the long wait time: Implement measures to reduce wait times, such as improving staffing levels, streamlining the check-in process, or providing estimated wait times.

2. Fair treatment for all customers: Ensure that all customers are treated equally and that priority lines are not created for those willing to pay extra.

3. Accessibility: Consider the needs of customers who may have difficulty navigating multiple flights of stairs, such as providing an elevator or ramp access.

4. Adequate seating and space: Provide more seating options and ensure there is enough room for customers to move around comfortably."
2,"2.5-Stars is more than fair! But I am rounding down for this place. \n\nHad a night here and at first glance it's a pretty good looking place to stay. The decor is fresh, modern, and very tasteful. \n\nKinda like a desert mirage it was all just in my imagination...\n\nThe check-in experience was very disappointing as they seemed confused on just about everything and how to process our stay. One manager was on a call with an angry guest-- that was clue #1. \n\nBesides the to be expected rank odor of stale cigarettes throughout the place, what I noticed almost immediately was the low grade materials and workmanship everywhere!!! \n\nThe paper-thin walls are no joke! You can hear everything near, above, and below. Every voice, cough, grunt, and sound will be magnified in all directions. \n\nThen if you turn the A\\C on in the room it will sound much like a freight train passing by...\n\nWhile I am grateful there was a mattress cover on the bed, it felt like a heavy weight plastic bag used in a geriatric facility. Nothing like rolling over on plastic. \n\nLoved the style of the bathroom just wish the water pressure matched the strength of the design. \n\nHere's what I would leave you to consider-- it's cheap and fairly nice, just not as nice as it looks!! If you go to a Motel 6, you know exactly what to expect, however when you come here you may be dissatisfied once you realize everything you see is just too good to be true! \n\nIf you're drunk and exhausted, you won't even notice the noise or cheap construction...\n\nStay at your own risk, just beware every sound and noise you make will be heard and noted by all of your neighbors.","2.5 stars is more than fair! but i am rounding down for this place. n nhad a night here and at first glance it's a pretty good looking place to stay. the decor is fresh, modern, and very tasteful. n nkinda like a desert mirage it was all just in my imagination... n nthe check in experience was very disappointing as they seemed confused on just about everything and how to process our stay. one manager was on a call with an angry guest that was clue 1. n nbesides the to be expected rank odor of stale cigarettes throughout the place, what i noticed almost immediately was the low grade materials and workmanship everywhere!!! n nthe paper thin walls are no joke! you can hear everything near, above, and below. every voice, cough, grunt, and sound will be magnified in all directions. n nthen if you turn the a c on in the room it will sound much like a freight train passing by... n nwhile i am grateful there was a mattress cover on the bed, it felt like a heavy weight plastic bag used in a geriatric facility. nothing like rolling over on plastic. n nloved the style of the bathroom just wish the water pressure matched the strength of the design. n nhere's what i would leave you to consider it's cheap and fairly nice, just not as nice as it looks!! if you go to a motel 6, you know exactly what to expect, however when you come here you may be dissatisfied once you realize everything you see is just too good to be true! n nif you're drunk and exhausted, you won't even notice the noise or cheap construction... n nstay at your own risk, just beware every sound and noise you make will be heard and noted by all of your neighbors.","disappointment, admiration, annoyance","[INST] A customer left us a 2-star review: '2.5 stars is more than fair! but i am rounding down for this place. n nhad a night here and at first glance it's a pretty good looking place to stay. the decor is fresh, modern, and very tasteful. n nkinda like a desert mirage it was all just in my imagination... n nthe check in experience was very disappointing as they seemed confused on just about everything and how to process our stay. one manager was on a call with an angry guest that was clue 1. n nbesides the to be expected rank odor of stale cigarettes throughout the place, what i noticed almost immediately was the low grade materials and workmanship everywhere!!! n nthe paper thin walls are no joke! you can hear everything near, above, and below. every voice, cough, grunt, and sound will be magnified in all directions. n nthen if you turn the a c on in the room it will sound much like a freight train passing by... n nwhile i am grateful there was a mattress cover on the bed, it felt like a heavy weight plastic bag used in a geriatric facility. nothing like rolling over on plastic. n nloved the style of the bathroom just wish the water pressure matched the strength of the design. n nhere's what i would leave you to consider it's cheap and fairly nice, just not as nice as it looks!! if you go to a motel 6, you know exactly what to expect, however when you come here you may be dissatisfied once you realize everything you see is just too good to be true! n nif you're drunk and exhausted, you won't even notice the noise or cheap construction... n nstay at your own risk, just beware every sound and noise you make will be heard and noted by all of your neighbors.' The customer feels disappointment, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: '2.5 stars is more than fair! but i am rounding down for this place. n nhad a night here and at first glance it's a pretty good looking place to stay. the decor is fresh, modern, and very tasteful. n nkinda like a desert mirage it was all just in my imagination... n nthe check in experience was very disappointing as they seemed confused on just about everything and how to process our stay. one manager was on a call with an angry guest that was clue 1. n nbesides the to be expected rank odor of stale cigarettes throughout the place, what i noticed almost immediately was the low grade materials and workmanship everywhere!!! n nthe paper thin walls are no joke! you can hear everything near, above, and below. every voice, cough, grunt, and sound will be magnified in all directions. n nthen if you turn the a c on in the room it will sound much like a freight train passing by... n nwhile i am grateful there was a mattress cover on the bed, it felt like a heavy weight plastic bag used in a geriatric facility. nothing like rolling over on plastic. n nloved the style of the bathroom just wish the water pressure matched the strength of the design. n nhere's what i would leave you to consider it's cheap and fairly nice, just not as nice as it looks!! if you go to a motel 6, you know exactly what to expect, however when you come here you may be dissatisfied once you realize everything you see is just too good to be true! n nif you're drunk and exhausted, you won't even notice the noise or cheap construction... n nstay at your own risk, just beware every sound and noise you make will be heard and noted by all of your neighbors.' The customer feels disappointment, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve check-in process: Ensure our staff are well-trained and equipped to handle check-ins efficiently and professionally, with minimal confusion.

2. Address odor issues: Implement a strict no-smoking policy or provide well-ventilated, smoke-free rooms to eliminate the stale cigarette odor.

3. Enhance room quality: Upgrade materials and workmanship to improve the overall quality of the rooms, making them more durable and less noisy."
2,"I'm not sure what the hype is all about. We had the chicken & waffles, duck confit poutine, and a BLT. The BLT and poutine were both fine / mediocre. For me, the chicken and waffles with mustard seeds in the syrup was revolting. The decor and staff here are cool, but I regret eating here.","i'm not sure what the hype is all about. we had the chicken waffles, duck confit poutine, and a blt. the blt and poutine were both fine mediocre. for me, the chicken and waffles with mustard seeds in the syrup was revolting. the decor and staff here are cool, but i regret eating here.","remorse, disappointment, sadness","[INST] A customer left us a 2-star review: 'i'm not sure what the hype is all about. we had the chicken waffles, duck confit poutine, and a blt. the blt and poutine were both fine mediocre. for me, the chicken and waffles with mustard seeds in the syrup was revolting. the decor and staff here are cool, but i regret eating here.' The customer feels remorse, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i'm not sure what the hype is all about. we had the chicken waffles, duck confit poutine, and a blt. the blt and poutine were both fine mediocre. for me, the chicken and waffles with mustard seeds in the syrup was revolting. the decor and staff here are cool, but i regret eating here.' The customer feels remorse, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge their feedback: Respond to the review, acknowledging their disappointment and expressing regret that their experience did not meet their expectations.

2. Address the specific issue: In this case, the customer found the chicken and waffles with mustard seeds in the syrup revolting. Offer to adjust the recipe or remove the mustard seeds upon their next visit, or provide an alternative syrup option if available."
2,"I'm not sure about all of the hype surrounding this restaurant/gas station/car wash.  It's really a strange concept. I can understand why they sell what they do as it is the age old trick of impulse buying while you wait.  The difference is that their items are typically higher end than what you might find in a typical car wash.  I think it has something to do with the neighborhood it is in.\n\nWhen it comes to the restaurant, they can do better.  I had the crab cake salad.  It was a very small portion..... two small crab cakes, chopped tomatoes a little chopped green pepper and that was it.  This was all for $11.  My friend had the cuban sandwich.  He said it wasn't anything special and it didn't include a side dish.  When going out to lunch, I usually look for something that provides a bit more.","i'm not sure about all of the hype surrounding this restaurant gas station car wash. it's really a strange concept. i can understand why they sell what they do as it is the age old trick of impulse buying while you wait. the difference is that their items are typically higher end than what you might find in a typical car wash. i think it has something to do with the neighborhood it is in. n nwhen it comes to the restaurant, they can do better. i had the crab cake salad. it was a very small portion..... two small crab cakes, chopped tomatoes a little chopped green pepper and that was it. this was all for 11. my friend had the cuban sandwich. he said it wasn't anything special and it didn't include a side dish. when going out to lunch, i usually look for something that provides a bit more.","confusion, neutral, realization","[INST] A customer left us a 2-star review: 'i'm not sure about all of the hype surrounding this restaurant gas station car wash. it's really a strange concept. i can understand why they sell what they do as it is the age old trick of impulse buying while you wait. the difference is that their items are typically higher end than what you might find in a typical car wash. i think it has something to do with the neighborhood it is in. n nwhen it comes to the restaurant, they can do better. i had the crab cake salad. it was a very small portion..... two small crab cakes, chopped tomatoes a little chopped green pepper and that was it. this was all for 11. my friend had the cuban sandwich. he said it wasn't anything special and it didn't include a side dish. when going out to lunch, i usually look for something that provides a bit more.' The customer feels confusion, neutral, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i'm not sure about all of the hype surrounding this restaurant gas station car wash. it's really a strange concept. i can understand why they sell what they do as it is the age old trick of impulse buying while you wait. the difference is that their items are typically higher end than what you might find in a typical car wash. i think it has something to do with the neighborhood it is in. n nwhen it comes to the restaurant, they can do better. i had the crab cake salad. it was a very small portion..... two small crab cakes, chopped tomatoes a little chopped green pepper and that was it. this was all for 11. my friend had the cuban sandwich. he said it wasn't anything special and it didn't include a side dish. when going out to lunch, i usually look for something that provides a bit more.' The customer feels confusion, neutral, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Clarify the concept: Since the customer found the combination of a restaurant and car wash unusual, we could provide more information about our unique concept to help them understand better. This could be done through a clearer explanation on our website, menus, or even a brief introduction from our staff.

2. Adjust portion sizes: The customer felt that the crab cake salad was a small portion. To address this, we could consider increasing the size of the dish or adjusting the price to better reflect the portion size."
2,"We live nearby, eat here every week, and have always enjoyed the good food served with a smile..  Until yesterday.\nOur server couldn't understand my order, so brought another server to hear my order.. And then brought the wrong food anyway! We also ordered two milkshakes, which didn't show up at all..  We were tired trying to eat a simple meal, and left angry. Oh, and I left a penny tip. It will be some time before we go back, if ever.","we live nearby, eat here every week, and have always enjoyed the good food served with a smile.. until yesterday. nour server couldn't understand my order, so brought another server to hear my order.. and then brought the wrong food anyway! we also ordered two milkshakes, which didn't show up at all.. we were tired trying to eat a simple meal, and left angry. oh, and i left a penny tip. it will be some time before we go back, if ever.","joy, annoyance, disappointment","[INST] A customer left us a 2-star review: 'we live nearby, eat here every week, and have always enjoyed the good food served with a smile.. until yesterday. nour server couldn't understand my order, so brought another server to hear my order.. and then brought the wrong food anyway! we also ordered two milkshakes, which didn't show up at all.. we were tired trying to eat a simple meal, and left angry. oh, and i left a penny tip. it will be some time before we go back, if ever.' The customer feels joy, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'we live nearby, eat here every week, and have always enjoyed the good food served with a smile.. until yesterday. nour server couldn't understand my order, so brought another server to hear my order.. and then brought the wrong food anyway! we also ordered two milkshakes, which didn't show up at all.. we were tired trying to eat a simple meal, and left angry. oh, and i left a penny tip. it will be some time before we go back, if ever.' The customer feels joy, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Training: Enhance server training to ensure they can accurately understand and communicate orders effectively.

2. Order Accuracy: Implement a system to double-check orders before they are sent to the kitchen to minimize errors.

3. Timely Delivery: Improve the speed of service, especially for drinks like milkshakes, to meet customer expectations.

4. Apology and Compensation: Reach out to the customer to apologize for the inconvenience and offer a complimentary meal or discount on their next visit to make amends for the poor experience."
2,"This Pizza is LAME.  I should have gone with my instinct that a downtown \""pizza by the slice\"" pizza joint shouldn't be completely empty at 11:30am on a weekday and gone somewhere else, but I didn't.  \n\nThe place was completely empty and it still took them 12 minutes to get me my two slices (which were huge).  \n\nI hate to say it, but the pizza completely sucked.  The crust was so rubbery that I couldn't pick up the slice without it flopping over.  \n\nFor two slices and a coke I paid nearly $8 but I wouldn't have paid $2 for that \""food\"".  I forced myself to eat one slice and then threw out the other.\n\nYuck","this pizza is lame. i should have gone with my instinct that a downtown pizza by the slice pizza joint shouldn't be completely empty at 11 30am on a weekday and gone somewhere else, but i didn't. n nthe place was completely empty and it still took them 12 minutes to get me my two slices which were huge . n ni hate to say it, but the pizza completely sucked. the crust was so rubbery that i couldn't pick up the slice without it flopping over. n nfor two slices and a coke i paid nearly 8 but i wouldn't have paid 2 for that food . i forced myself to eat one slice and then threw out the other. n nyuck","annoyance, disappointment, neutral","[INST] A customer left us a 2-star review: 'this pizza is lame. i should have gone with my instinct that a downtown pizza by the slice pizza joint shouldn't be completely empty at 11 30am on a weekday and gone somewhere else, but i didn't. n nthe place was completely empty and it still took them 12 minutes to get me my two slices which were huge . n ni hate to say it, but the pizza completely sucked. the crust was so rubbery that i couldn't pick up the slice without it flopping over. n nfor two slices and a coke i paid nearly 8 but i wouldn't have paid 2 for that food . i forced myself to eat one slice and then threw out the other. n nyuck' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this pizza is lame. i should have gone with my instinct that a downtown pizza by the slice pizza joint shouldn't be completely empty at 11 30am on a weekday and gone somewhere else, but i didn't. n nthe place was completely empty and it still took them 12 minutes to get me my two slices which were huge . n ni hate to say it, but the pizza completely sucked. the crust was so rubbery that i couldn't pick up the slice without it flopping over. n nfor two slices and a coke i paid nearly 8 but i wouldn't have paid 2 for that food . i forced myself to eat one slice and then threw out the other. n nyuck' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistency: Ensure that the pizza quality is consistent throughout the day, especially during off-peak hours.

2. Ambiance: Create a more inviting atmosphere, especially during slow periods, to make customers feel more comfortable and less likely to question the establishment's popularity.

3. Speed of Service: Improve the speed of service, especially for takeout orders. Aim to have orders ready within 5-7 minutes.

4. Crust Quality: Work on improving the crust texture to make it less rubbery and easier to eat."
2,"The place and the environment is ok for my tastes, quiet where you can have a conversation.\n\nBut food and drinks could really do better. Ordered whisky on the rocks and they brought me a glass of water with ice and some whisky in it :(\n\nNothing about the food seemed fresh and appealing, miso soup with mushrooms didn't work for me and the seasoning was like bland, sushi didn't seem fresh, edamame either.","the place and the environment is ok for my tastes, quiet where you can have a conversation. n nbut food and drinks could really do better. ordered whisky on the rocks and they brought me a glass of water with ice and some whisky in it n nnothing about the food seemed fresh and appealing, miso soup with mushrooms didn't work for me and the seasoning was like bland, sushi didn't seem fresh, edamame either.","neutral, approval, disapproval","[INST] A customer left us a 2-star review: 'the place and the environment is ok for my tastes, quiet where you can have a conversation. n nbut food and drinks could really do better. ordered whisky on the rocks and they brought me a glass of water with ice and some whisky in it n nnothing about the food seemed fresh and appealing, miso soup with mushrooms didn't work for me and the seasoning was like bland, sushi didn't seem fresh, edamame either.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the place and the environment is ok for my tastes, quiet where you can have a conversation. n nbut food and drinks could really do better. ordered whisky on the rocks and they brought me a glass of water with ice and some whisky in it n nnothing about the food seemed fresh and appealing, miso soup with mushrooms didn't work for me and the seasoning was like bland, sushi didn't seem fresh, edamame either.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve the quality of food and drinks: Ensure that all dishes are fresh, appealing, and well-seasoned. For the customer's specific complaint, we can train our staff to properly serve whisky on the rocks, and check the quality of our miso soup, sushi, and edamame.

2. Enhance the presentation of food: A visually appealing dish can greatly enhance the dining experience. We can work on improving the plating and garnishing of our dishes.

3. Provide better communication with staff: The customer felt that the staff did not properly understand their order."
2,Space is off the lobby with views of the pool and the Strip - great atmosphere. Vibe was sports oriented with lots of flat screens broadcasting the Wisconsin v Arizona NCAA game. \n\nBurger was good but the service ( Erin  from South Dakota) was not. It took 40 minutes to get our burgers and the Rings arrived at table cold and in edible. They comp'd our coconut shrimp app and the rings - which was appreciated. But would have preferred to have gotten our food timely and hot. The establishment was not particularly busy - so it was hard to imagine what the problem was....judging from other yelp reviews this place has service issues.,space is off the lobby with views of the pool and the strip great atmosphere. vibe was sports oriented with lots of flat screens broadcasting the wisconsin v arizona ncaa game. n nburger was good but the service erin from south dakota was not. it took 40 minutes to get our burgers and the rings arrived at table cold and in edible. they comp'd our coconut shrimp app and the rings which was appreciated. but would have preferred to have gotten our food timely and hot. the establishment was not particularly busy so it was hard to imagine what the problem was....judging from other yelp reviews this place has service issues.,"admiration, neutral, approval","[INST] A customer left us a 2-star review: 'space is off the lobby with views of the pool and the strip great atmosphere. vibe was sports oriented with lots of flat screens broadcasting the wisconsin v arizona ncaa game. n nburger was good but the service erin from south dakota was not. it took 40 minutes to get our burgers and the rings arrived at table cold and in edible. they comp'd our coconut shrimp app and the rings which was appreciated. but would have preferred to have gotten our food timely and hot. the establishment was not particularly busy so it was hard to imagine what the problem was....judging from other yelp reviews this place has service issues.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'space is off the lobby with views of the pool and the strip great atmosphere. vibe was sports oriented with lots of flat screens broadcasting the wisconsin v arizona ncaa game. n nburger was good but the service erin from south dakota was not. it took 40 minutes to get our burgers and the rings arrived at table cold and in edible. they comp'd our coconut shrimp app and the rings which was appreciated. but would have preferred to have gotten our food timely and hot. the establishment was not particularly busy so it was hard to imagine what the problem was....judging from other yelp reviews this place has service issues.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Speed up service: Reduce the waiting time for food orders, aiming for a maximum of 20 minutes from order to delivery.

2. Food quality: Ensure that the food is served hot and appetizing, especially fried items like rings.

3. Communication: Keep customers informed about potential delays or issues with their orders, so they understand the situation and feel valued.

4. Staff training: Provide ongoing training for staff members like Erin to improve their service skills, focusing on areas such as order accuracy, timeliness, and communication."
2,Went for the first time tonight. Did not like the feel or decor. Tons of tacky Easter decorations everywhere. Even without those decorations the bar had a creepy feeling to it. 3 bartenders all with there cell phones in hand texting. Did not eat but person next to me was eating and it looked good.,went for the first time tonight. did not like the feel or decor. tons of tacky easter decorations everywhere. even without those decorations the bar had a creepy feeling to it. 3 bartenders all with there cell phones in hand texting. did not eat but person next to me was eating and it looked good.,"disapproval, annoyance, disgust","[INST] A customer left us a 2-star review: 'went for the first time tonight. did not like the feel or decor. tons of tacky easter decorations everywhere. even without those decorations the bar had a creepy feeling to it. 3 bartenders all with there cell phones in hand texting. did not eat but person next to me was eating and it looked good.' The customer feels disapproval, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'went for the first time tonight. did not like the feel or decor. tons of tacky easter decorations everywhere. even without those decorations the bar had a creepy feeling to it. 3 bartenders all with there cell phones in hand texting. did not eat but person next to me was eating and it looked good.' The customer feels disapproval, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience?  1. Address the decor: Consider a more welcoming and less seasonally specific decor to create a more inviting atmosphere.

2. Improve ambiance: Ensure staff are not overly engaged with personal devices during work hours.

3. Train staff on customer service: Teach them to be more attentive and friendly towards customers, making them feel valued.

4. Enhance food quality: If food is served, focus on improving its quality and presentation to create a better dining experience.

5. Follow up: Reach out to the customer to apologize for their negative experience and offer a complimentary visit or discount to encourage them to give your establishment another chance."
2,"Admittedly I have a bit of a weak-stomach especially when it comes to my olfactory sensory system. I honestly had a hard time visiting this grocery store and as embarrassing as it is to admit, I  actually had to jump ship at the end. \n\nThat being said, they have  fabulous aloe juice ranging from $1.99-2.99 for a large bottle ( $2.99 is the price for a small bottle at Common Mkt/Trader Joe's). They have everything you could possibly need or want for Asian cooking. My boyfriend marveled at the cost of the shrimp (much cheaper than HT). I had the hardest time with the meat dept because of the scent combined with looking at pig intestine started to make me gag a bit...but if you aren't a big baby like me check it out!","admittedly i have a bit of a weak stomach especially when it comes to my olfactory sensory system. i honestly had a hard time visiting this grocery store and as embarrassing as it is to admit, i actually had to jump ship at the end. n nthat being said, they have fabulous aloe juice ranging from 1.99 2.99 for a large bottle 2.99 is the price for a small bottle at common mkt trader joe's . they have everything you could possibly need or want for asian cooking. my boyfriend marveled at the cost of the shrimp much cheaper than ht . i had the hardest time with the meat dept because of the scent combined with looking at pig intestine started to make me gag a bit...but if you aren't a big baby like me check it out!","embarrassment, disappointment, neutral","[INST] A customer left us a 2-star review: 'admittedly i have a bit of a weak stomach especially when it comes to my olfactory sensory system. i honestly had a hard time visiting this grocery store and as embarrassing as it is to admit, i actually had to jump ship at the end. n nthat being said, they have fabulous aloe juice ranging from 1.99 2.99 for a large bottle 2.99 is the price for a small bottle at common mkt trader joe's . they have everything you could possibly need or want for asian cooking. my boyfriend marveled at the cost of the shrimp much cheaper than ht . i had the hardest time with the meat dept because of the scent combined with looking at pig intestine started to make me gag a bit...but if you aren't a big baby like me check it out!' The customer feels embarrassment, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'admittedly i have a bit of a weak stomach especially when it comes to my olfactory sensory system. i honestly had a hard time visiting this grocery store and as embarrassing as it is to admit, i actually had to jump ship at the end. n nthat being said, they have fabulous aloe juice ranging from 1.99 2.99 for a large bottle 2.99 is the price for a small bottle at common mkt trader joe's . they have everything you could possibly need or want for asian cooking. my boyfriend marveled at the cost of the shrimp much cheaper than ht . i had the hardest time with the meat dept because of the scent combined with looking at pig intestine started to make me gag a bit...but if you aren't a big baby like me check it out!' The customer feels embarrassment, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Improve store ventilation and odor control in the meat department, especially for strong-smelling items like pig intestines. This could help reduce the intensity of the smells that might trigger the customer's olfactory sensory system.

2. Offer a designated area or section for strong-smelling items, such as the meat department, that could be easily avoided by customers who are sensitive to strong odors.

3. Provide clear signage or warnings for strong-smelling items in the store, so customers can make informed decisions about whether they want to approach these areas."
2,"Price is reasonable, service is good, food average. I eat at alot of Thai restaurants but this Pud Thai is drenched in a soup like very sweet sauce that doesn't resemble the flavor or texture of authentic Pud Thai. Otherwise everything else is average.","price is reasonable, service is good, food average. i eat at alot of thai restaurants but this pud thai is drenched in a soup like very sweet sauce that doesn't resemble the flavor or texture of authentic pud thai. otherwise everything else is average.","approval, neutral, admiration","[INST] A customer left us a 2-star review: 'price is reasonable, service is good, food average. i eat at alot of thai restaurants but this pud thai is drenched in a soup like very sweet sauce that doesn't resemble the flavor or texture of authentic pud thai. otherwise everything else is average.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'price is reasonable, service is good, food average. i eat at alot of thai restaurants but this pud thai is drenched in a soup like very sweet sauce that doesn't resemble the flavor or texture of authentic pud thai. otherwise everything else is average.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially win them back, we could consider the following steps:

1. Acknowledge their feedback: Respond to the review, thank them for their feedback, and express appreciation for their continued patronage.

2. Address the main concern: In this case, the customer is unhappy with the taste and texture of the Pad Thai. We could work with our kitchen team to adjust the recipe, aiming for a more authentic taste and texture. This might involve reducing the sweetness of the sauce, using different ingredients, or adjusting the cooking method."
2,"This place has mediocre drinks & food. I've tried a few food items, boba, & fruit shaved ice. Not sure if the drinks are fresh because I always leave with that syrup-like taste. The last visit I had, the place unfortunately stunk. Thanks for good service & being open late though!","this place has mediocre drinks food. i've tried a few food items, boba, fruit shaved ice. not sure if the drinks are fresh because i always leave with that syrup like taste. the last visit i had, the place unfortunately stunk. thanks for good service being open late though!","gratitude, confusion, disappointment","[INST] A customer left us a 2-star review: 'this place has mediocre drinks food. i've tried a few food items, boba, fruit shaved ice. not sure if the drinks are fresh because i always leave with that syrup like taste. the last visit i had, the place unfortunately stunk. thanks for good service being open late though!' The customer feels gratitude, confusion, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this place has mediocre drinks food. i've tried a few food items, boba, fruit shaved ice. not sure if the drinks are fresh because i always leave with that syrup like taste. the last visit i had, the place unfortunately stunk. thanks for good service being open late though!' The customer feels gratitude, confusion, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Drinks: Ensure that all drinks are freshly prepared, with no syrup-like taste. This could involve improving the quality of ingredients, training staff on proper mixing techniques, or adjusting recipes.

2. Food Quality: Enhance the taste and presentation of food items, particularly those mentioned in the review. This could involve sourcing better ingredients, working with a chef to improve recipes, or training staff on proper food preparation techniques.

3. Cleanliness: Regularly clean and sanitize the premises to eliminate any unpleasant odors."
2,"Made reservation a day in advance; they didn't have our table, only option was to sit outside.  Are you kidding me?  Anyway, took the table;  service was extremely slow.  Took them a while for the server to come take the order.  Bread was served after repeated requests; sides were served COLD, when asked, they were served reheated not fresh.  PRICEY by any standard, it's not New York.. \nTheir lucky day, my wife and daughter loved their food and Tiramisu - 2 stars.  Yay!!!!","made reservation a day in advance they didn't have our table, only option was to sit outside. are you kidding me? anyway, took the table service was extremely slow. took them a while for the server to come take the order. bread was served after repeated requests sides were served cold, when asked, they were served reheated not fresh. pricey by any standard, it's not new york.. ntheir lucky day, my wife and daughter loved their food and tiramisu 2 stars. yay!!!!","curiosity, love, neutral","[INST] A customer left us a 2-star review: 'made reservation a day in advance they didn't have our table, only option was to sit outside. are you kidding me? anyway, took the table service was extremely slow. took them a while for the server to come take the order. bread was served after repeated requests sides were served cold, when asked, they were served reheated not fresh. pricey by any standard, it's not new york.. ntheir lucky day, my wife and daughter loved their food and tiramisu 2 stars. yay!!!!' The customer feels curiosity, love, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'made reservation a day in advance they didn't have our table, only option was to sit outside. are you kidding me? anyway, took the table service was extremely slow. took them a while for the server to come take the order. bread was served after repeated requests sides were served cold, when asked, they were served reheated not fresh. pricey by any standard, it's not new york.. ntheir lucky day, my wife and daughter loved their food and tiramisu 2 stars. yay!!!!' The customer feels curiosity, love, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Table Availability: Ensure that reservations are accurately recorded and tables are properly managed to avoid any mix-ups or unavailability of tables.

2. Seating Options: Offer indoor and outdoor seating options to accommodate all customers, and make sure to inform customers of their seating options at the time of reservation.

3. Table Service: Improve the speed of table service by training staff to be more attentive and responsive to customer needs.

4. Order Taking: Streamline the order-taking process to reduce wait times and ensure that orders are accurately recorded."
2,"We saw a Groupon for TI and decided to skip the groupon and to just pay for the room. There's a reason it's so cheap. We got in, and it all seemed okay...until we went to go to bed. As soon as we turn the covers down, there's blood all over the sheets. This was at about 11:45pm. My husband calls down to the desk and, very nicely, asks if someone can come up and change our sheets because we'd like to go to bed and there is blood on them. Instead of them just saying yes, they ask him a million questions first. So they finally send someone from housekeeping up... Over an HOUR later. She knocks on the door at 1am, and while she is changing the sheets her walkie-talkie is on very loud and they were screaming and talking obnoxiously over it. Thankfully she turned it down after a few minutes. After that, I was very uneasy about sleeping in the bed. Bottom line: there are plenty other hotels to stay at, I wouldn't recommend this one.","we saw a groupon for ti and decided to skip the groupon and to just pay for the room. there's a reason it's so cheap. we got in, and it all seemed okay...until we went to go to bed. as soon as we turn the covers down, there's blood all over the sheets. this was at about 11 45pm. my husband calls down to the desk and, very nicely, asks if someone can come up and change our sheets because we'd like to go to bed and there is blood on them. instead of them just saying yes, they ask him a million questions first. so they finally send someone from housekeeping up... over an hour later. she knocks on the door at 1am, and while she is changing the sheets her walkie talkie is on very loud and they were screaming and talking obnoxiously over it. thankfully she turned it down after a few minutes. after that, i was very uneasy about sleeping in the bed. bottom line there are plenty other hotels to stay at, i wouldn't recommend this one.","neutral, approval, annoyance","[INST] A customer left us a 2-star review: 'we saw a groupon for ti and decided to skip the groupon and to just pay for the room. there's a reason it's so cheap. we got in, and it all seemed okay...until we went to go to bed. as soon as we turn the covers down, there's blood all over the sheets. this was at about 11 45pm. my husband calls down to the desk and, very nicely, asks if someone can come up and change our sheets because we'd like to go to bed and there is blood on them. instead of them just saying yes, they ask him a million questions first. so they finally send someone from housekeeping up... over an hour later. she knocks on the door at 1am, and while she is changing the sheets her walkie talkie is on very loud and they were screaming and talking obnoxiously over it. thankfully she turned it down after a few minutes. after that, i was very uneasy about sleeping in the bed. bottom line there are plenty other hotels to stay at, i wouldn't recommend this one.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'we saw a groupon for ti and decided to skip the groupon and to just pay for the room. there's a reason it's so cheap. we got in, and it all seemed okay...until we went to go to bed. as soon as we turn the covers down, there's blood all over the sheets. this was at about 11 45pm. my husband calls down to the desk and, very nicely, asks if someone can come up and change our sheets because we'd like to go to bed and there is blood on them. instead of them just saying yes, they ask him a million questions first. so they finally send someone from housekeeping up... over an hour later. she knocks on the door at 1am, and while she is changing the sheets her walkie talkie is on very loud and they were screaming and talking obnoxiously over it. thankfully she turned it down after a few minutes. after that, i was very uneasy about sleeping in the bed. bottom line there are plenty other hotels to stay at, i wouldn't recommend this one.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps can be taken:

1. Acknowledge the issue: Immediately respond to the review, acknowledging the customer's concerns about the bloodstained sheets and the delay in addressing the issue.

2. Apologize sincerely: Express genuine regret for the inconvenience and distress caused by the incident.

3. Offer compensation: Offer a discount or complimentary night stay as a gesture of goodwill to make up for the poor experience.

4. Address the root cause: Investigate the cause of the bloodstained sheets to prevent future occurrences."
2,"Two stars for trying to support a local restaurant. Hot tea was Lipton, not very authentic. Crispy noodles not very fresh tasting, and didn't come with dipping sauce. Had the lunch special shrimp broccoli with steamed rice and egg roll. Decent sized shrimp, but sauce was overwhelming and total portion was underwhelming. Egg drop soup was decent. Some drinks come out of a fountain, and some are served from a can. Confusing. Decor is not very appealing, but service was prompt.","two stars for trying to support a local restaurant. hot tea was lipton, not very authentic. crispy noodles not very fresh tasting, and didn't come with dipping sauce. had the lunch special shrimp broccoli with steamed rice and egg roll. decent sized shrimp, but sauce was overwhelming and total portion was underwhelming. egg drop soup was decent. some drinks come out of a fountain, and some are served from a can. confusing. decor is not very appealing, but service was prompt.","confusion, disapproval, disappointment","[INST] A customer left us a 2-star review: 'two stars for trying to support a local restaurant. hot tea was lipton, not very authentic. crispy noodles not very fresh tasting, and didn't come with dipping sauce. had the lunch special shrimp broccoli with steamed rice and egg roll. decent sized shrimp, but sauce was overwhelming and total portion was underwhelming. egg drop soup was decent. some drinks come out of a fountain, and some are served from a can. confusing. decor is not very appealing, but service was prompt.' The customer feels confusion, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'two stars for trying to support a local restaurant. hot tea was lipton, not very authentic. crispy noodles not very fresh tasting, and didn't come with dipping sauce. had the lunch special shrimp broccoli with steamed rice and egg roll. decent sized shrimp, but sauce was overwhelming and total portion was underwhelming. egg drop soup was decent. some drinks come out of a fountain, and some are served from a can. confusing. decor is not very appealing, but service was prompt.' The customer feels confusion, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Authenticity: Consider sourcing more authentic ingredients for dishes, such as using a higher-quality tea for hot beverages.

2. Freshness: Ensure that noodles and other perishable items are fresh and well-prepared. Consider offering a dipping sauce with crispy noodles.

3. Portion size: Review the portion sizes for lunch specials to ensure they are satisfying and meet customer expectations."
2,"Chips & salsa were ok, nothing spectacular. I wanted a burrito a la carte and our waitress told us it was the same price as a \""meal\"", no discount. Every Mexican joint I've ever been to has an a la carte menu, apparently they didn't get the news.\nI had the carne asada burrito and the meat was way over salted. I also found a small bone in my meat and almost cracked a frickin' tooth, no good. My hunny had some vegetarian enchiladas that she liked but they didn't really stand out amongst the competition.\nService was pretty lame, our waitress never checked on us once throughout our meal which is unacceptable in my opinion. I don't think we'll be going back here.","chips salsa were ok, nothing spectacular. i wanted a burrito a la carte and our waitress told us it was the same price as a meal , no discount. every mexican joint i've ever been to has an a la carte menu, apparently they didn't get the news. ni had the carne asada burrito and the meat was way over salted. i also found a small bone in my meat and almost cracked a frickin' tooth, no good. my hunny had some vegetarian enchiladas that she liked but they didn't really stand out amongst the competition. nservice was pretty lame, our waitress never checked on us once throughout our meal which is unacceptable in my opinion. i don't think we'll be going back here.","neutral, disapproval, disappointment","[INST] A customer left us a 2-star review: 'chips salsa were ok, nothing spectacular. i wanted a burrito a la carte and our waitress told us it was the same price as a meal , no discount. every mexican joint i've ever been to has an a la carte menu, apparently they didn't get the news. ni had the carne asada burrito and the meat was way over salted. i also found a small bone in my meat and almost cracked a frickin' tooth, no good. my hunny had some vegetarian enchiladas that she liked but they didn't really stand out amongst the competition. nservice was pretty lame, our waitress never checked on us once throughout our meal which is unacceptable in my opinion. i don't think we'll be going back here.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'chips salsa were ok, nothing spectacular. i wanted a burrito a la carte and our waitress told us it was the same price as a meal , no discount. every mexican joint i've ever been to has an a la carte menu, apparently they didn't get the news. ni had the carne asada burrito and the meat was way over salted. i also found a small bone in my meat and almost cracked a frickin' tooth, no good. my hunny had some vegetarian enchiladas that she liked but they didn't really stand out amongst the competition. nservice was pretty lame, our waitress never checked on us once throughout our meal which is unacceptable in my opinion. i don't think we'll be going back here.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Menu Clarification: Ensure that the menu clearly states the pricing for a la carte items and meals, and offer a discount for a la carte items if possible.

2. Food Quality: Address the issue of over-salting the carne asada by adjusting the seasoning or using a lower-salt cut of meat. Also, thoroughly inspect all food for foreign objects before serving to prevent any potential safety hazards.

3. Staff Training: Train staff on the importance of checking on customers regularly during their meal, and ensure they are knowledgeable about the menu and pricing."
2,"Not overly impressed. I stopped in with some colleagues while on business in the Phoenix area. I'm trying to limit my meat intake and opted for the veggie sandwich. Major disappointment! I essentially got shredded iceberg lettuce and tomato with some herb spread and a slice of cheese. I think that if a restaurant is going to put out a vegetarian selection they should be a little more serious than lettuce and tomato. Mushrooms, cucumber, romaine instead of iceberg, bell peppers, spinach and avocado are all good options.\n\nI will say that the chips were great and the smell of Cinnabon in the place was divine.","not overly impressed. i stopped in with some colleagues while on business in the phoenix area. i'm trying to limit my meat intake and opted for the veggie sandwich. major disappointment! i essentially got shredded iceberg lettuce and tomato with some herb spread and a slice of cheese. i think that if a restaurant is going to put out a vegetarian selection they should be a little more serious than lettuce and tomato. mushrooms, cucumber, romaine instead of iceberg, bell peppers, spinach and avocado are all good options. n ni will say that the chips were great and the smell of cinnabon in the place was divine.","disappointment, admiration, disapproval","[INST] A customer left us a 2-star review: 'not overly impressed. i stopped in with some colleagues while on business in the phoenix area. i'm trying to limit my meat intake and opted for the veggie sandwich. major disappointment! i essentially got shredded iceberg lettuce and tomato with some herb spread and a slice of cheese. i think that if a restaurant is going to put out a vegetarian selection they should be a little more serious than lettuce and tomato. mushrooms, cucumber, romaine instead of iceberg, bell peppers, spinach and avocado are all good options. n ni will say that the chips were great and the smell of cinnabon in the place was divine.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'not overly impressed. i stopped in with some colleagues while on business in the phoenix area. i'm trying to limit my meat intake and opted for the veggie sandwich. major disappointment! i essentially got shredded iceberg lettuce and tomato with some herb spread and a slice of cheese. i think that if a restaurant is going to put out a vegetarian selection they should be a little more serious than lettuce and tomato. mushrooms, cucumber, romaine instead of iceberg, bell peppers, spinach and avocado are all good options. n ni will say that the chips were great and the smell of cinnabon in the place was divine.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can make the following changes:

1. Enhance our vegetarian options: Offer a more diverse selection of vegetables such as mushrooms, cucumber, romaine, bell peppers, spinach, and avocado in our vegetarian sandwiches.

2. Improve the quality of our vegetarian sandwiches: Instead of using shredded iceberg lettuce, consider using a more flavorful and nutritious leafy green like romaine or spinach."
2,"Not bad, but no great shakes.  The \""large\"" pulled pork sandwich was hefty, but kinda bland.  Lots of sauce helped.  Sweet potato fries were underdone and way too cinnamon-sugared.  Service was indifferent.  You can get better barbecue in plenty of places in Phoenix.","not bad, but no great shakes. the large pulled pork sandwich was hefty, but kinda bland. lots of sauce helped. sweet potato fries were underdone and way too cinnamon sugared. service was indifferent. you can get better barbecue in plenty of places in phoenix.","neutral, disappointment, disapproval","[INST] A customer left us a 2-star review: 'not bad, but no great shakes. the large pulled pork sandwich was hefty, but kinda bland. lots of sauce helped. sweet potato fries were underdone and way too cinnamon sugared. service was indifferent. you can get better barbecue in plenty of places in phoenix.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'not bad, but no great shakes. the large pulled pork sandwich was hefty, but kinda bland. lots of sauce helped. sweet potato fries were underdone and way too cinnamon sugared. service was indifferent. you can get better barbecue in plenty of places in phoenix.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance the flavor of our pulled pork sandwich by adjusting the seasoning or offering a variety of sauces to cater to individual tastes.

2. Ensure that the sweet potato fries are cooked properly and reduce the amount of cinnamon sugar used, as it seems to be overwhelming for some customers.

3. Improve the service by training our staff to be more attentive and friendly, making customers feel valued and appreciated.

4. Consider offering a diverse menu that sets us apart from other barbecue places in Phoenix, to encourage repeat visits and positive word-of-mouth."
2,Positives:\n* The waitress was very nice.\n* They were open on Christmas Eve.\n\nNegatives:\n* The waitress was not remotely competent.\n* The beer was skunked.\n* The fries--which took 15 minutes to arrive--were pale and ice cold.,positives n the waitress was very nice. n they were open on christmas eve. n nnegatives n the waitress was not remotely competent. n the beer was skunked. n the fries which took 15 minutes to arrive were pale and ice cold.,"neutral, approval, disapproval","[INST] A customer left us a 2-star review: 'positives n the waitress was very nice. n they were open on christmas eve. n nnegatives n the waitress was not remotely competent. n the beer was skunked. n the fries which took 15 minutes to arrive were pale and ice cold.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'positives n the waitress was very nice. n they were open on christmas eve. n nnegatives n the waitress was not remotely competent. n the beer was skunked. n the fries which took 15 minutes to arrive were pale and ice cold.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Training: Enhance the competency of our waitstaff to ensure they can provide accurate information, handle orders efficiently, and address customer concerns effectively.

2. Quality Control: Investigate the issue with the skunked beer and implement measures to prevent such occurrences in the future.

3. Food Preparation and Service: Improve the speed and quality of food preparation, ensuring that fries are served hot and crispy."
2,So I heard a lot if rave reviews and its always crowded so I said hey what the hell....yeah what the hell indeed.\nPros:\n-cheap \nCons:\nFood was subpar\nPork wasn't cooked all the way\nEnchiladas had fake cheese product\nMarshmallows tasted like they were circa 1987...bad year for marshmallows apparently\n\nDid I mention all the freakishly obese people...seriously woman that was your 5th cotton candy.,so i heard a lot if rave reviews and its always crowded so i said hey what the hell....yeah what the hell indeed. npros n cheap ncons nfood was subpar npork wasn't cooked all the way nenchiladas had fake cheese product nmarshmallows tasted like they were circa 1987...bad year for marshmallows apparently n ndid i mention all the freakishly obese people...seriously woman that was your 5th cotton candy.,"annoyance, neutral, anger","[INST] A customer left us a 2-star review: 'so i heard a lot if rave reviews and its always crowded so i said hey what the hell....yeah what the hell indeed. npros n cheap ncons nfood was subpar npork wasn't cooked all the way nenchiladas had fake cheese product nmarshmallows tasted like they were circa 1987...bad year for marshmallows apparently n ndid i mention all the freakishly obese people...seriously woman that was your 5th cotton candy.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'so i heard a lot if rave reviews and its always crowded so i said hey what the hell....yeah what the hell indeed. npros n cheap ncons nfood was subpar npork wasn't cooked all the way nenchiladas had fake cheese product nmarshmallows tasted like they were circa 1987...bad year for marshmallows apparently n ndid i mention all the freakishly obese people...seriously woman that was your 5th cotton candy.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Ensure that all dishes are cooked properly, especially the pork, and use high-quality ingredients, particularly for cheese and marshmallows.

2. Cleanliness: Address the issue of obese patrons, which may be a perception of overcrowding, by improving the overall cleanliness and organization of the restaurant.

3. Consistency: Address the inconsistency in reviews by ensuring that the service, food, and atmosphere are consistently good, and that the restaurant lives up to the high expectations set by the rave reviews."
2,"The restaurant has their old address on some sites- disconcerting. The atmosphere was cozy and there were many French speaking people there- a good sign for a French bistro. The server was pleasant but slow, our food took over an hour to get to us. The frog legs were bland and my dish was full of broccoli (which wasn't written on its description) I'm allergic to broccoli. The crepe, which I was so excited about because of the crepe machines in the front window, were cold and flavorless. We were disappointed with our meal considering its cost. We probably will not go back","the restaurant has their old address on some sites disconcerting. the atmosphere was cozy and there were many french speaking people there a good sign for a french bistro. the server was pleasant but slow, our food took over an hour to get to us. the frog legs were bland and my dish was full of broccoli which wasn't written on its description i'm allergic to broccoli. the crepe, which i was so excited about because of the crepe machines in the front window, were cold and flavorless. we were disappointed with our meal considering its cost. we probably will not go back","disappointment, neutral, disapproval","[INST] A customer left us a 2-star review: 'the restaurant has their old address on some sites disconcerting. the atmosphere was cozy and there were many french speaking people there a good sign for a french bistro. the server was pleasant but slow, our food took over an hour to get to us. the frog legs were bland and my dish was full of broccoli which wasn't written on its description i'm allergic to broccoli. the crepe, which i was so excited about because of the crepe machines in the front window, were cold and flavorless. we were disappointed with our meal considering its cost. we probably will not go back' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the restaurant has their old address on some sites disconcerting. the atmosphere was cozy and there were many french speaking people there a good sign for a french bistro. the server was pleasant but slow, our food took over an hour to get to us. the frog legs were bland and my dish was full of broccoli which wasn't written on its description i'm allergic to broccoli. the crepe, which i was so excited about because of the crepe machines in the front window, were cold and flavorless. we were disappointed with our meal considering its cost. we probably will not go back' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following concerns:

1. Update the restaurant's address on all online platforms to avoid confusion.
2. Train staff to prioritize service speed without compromising quality.
3. Ensure accurate menu descriptions, especially for allergen information.
4. Improve the flavor and presentation of the frog legs and crepes, focusing on taste, temperature, and consistency.
5. Consider offering a compliment or discount for future visits to make amends for the disappointing experience.
6. Encourage staff to be proactive in addressing customer needs and concerns throughout the dining experience."
2,So we decided to give this place a try since we live near by. We ordered the mixed salad platter which had way too much garlic and lemon. Also ordered some shish kabob which was way overcooked and was like rubber. Leaving aggravated and unhappy I would have to say that I would not be coming back here again.,so we decided to give this place a try since we live near by. we ordered the mixed salad platter which had way too much garlic and lemon. also ordered some shish kabob which was way overcooked and was like rubber. leaving aggravated and unhappy i would have to say that i would not be coming back here again.,"disappointment, annoyance, neutral","[INST] A customer left us a 2-star review: 'so we decided to give this place a try since we live near by. we ordered the mixed salad platter which had way too much garlic and lemon. also ordered some shish kabob which was way overcooked and was like rubber. leaving aggravated and unhappy i would have to say that i would not be coming back here again.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'so we decided to give this place a try since we live near by. we ordered the mixed salad platter which had way too much garlic and lemon. also ordered some shish kabob which was way overcooked and was like rubber. leaving aggravated and unhappy i would have to say that i would not be coming back here again.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's disappointment and expressing empathy for their experience.

2. Offer a solution: Apologize for the poor quality of the food and offer a complimentary meal or discount on their next visit to make up for the inconvenience.

3. Address the specific issues: Adjust the seasoning of the mixed salad platter to reduce the amount of garlic and lemon, and ensure that the shish kabob is cooked to the customer's preference."
2,"Its perfect for checking out fleshy new tat's on beautiful punk rock chicks. But its not a real good place to be dressed up at. Definetly go in something greaser-ish, biker-ish or in just plain chill clothes... This place reminds me of some clubs up in Seattle.\nGood atmosphere, decent dj although he could get a larger selection of discs.","its perfect for checking out fleshy new tat's on beautiful punk rock chicks. but its not a real good place to be dressed up at. definetly go in something greaser ish, biker ish or in just plain chill clothes... this place reminds me of some clubs up in seattle. ngood atmosphere, decent dj although he could get a larger selection of discs.","admiration, disapproval, approval","[INST] A customer left us a 2-star review: 'its perfect for checking out fleshy new tat's on beautiful punk rock chicks. but its not a real good place to be dressed up at. definetly go in something greaser ish, biker ish or in just plain chill clothes... this place reminds me of some clubs up in seattle. ngood atmosphere, decent dj although he could get a larger selection of discs.' The customer feels admiration, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'its perfect for checking out fleshy new tat's on beautiful punk rock chicks. but its not a real good place to be dressed up at. definetly go in something greaser ish, biker ish or in just plain chill clothes... this place reminds me of some clubs up in seattle. ngood atmosphere, decent dj although he could get a larger selection of discs.' The customer feels admiration, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Acknowledge the positive aspects: The customer appreciates the atmosphere and the DJ, which suggests they enjoy the overall vibe of the place. Acknowledging this in a response can help build a positive connection.

2. Address the concern: The customer feels that the dress code might not be suitable for everyone. We could consider broadening the dress code to be more inclusive, while still maintaining the unique atmosphere they seem to appreciate.

3. Expand the music selection: The customer suggests that the DJ could have a larger selection of discs."
2,"Don't order the fish here, it's clearly frozen, not fresh. I've been to this restaurant several times with groups. While there's a decent drink/beer selection, it seems like most of the time alot of the food items on the menu are not available. The one thing I do love about this place is their sweet potato fries, which is topped with brown sugar. This is definately more of a bar + snacks kind of place and not so much a sit-down restaurant though they try. And as far as bars go, there are less expensive and better, elsewhere in town.","don't order the fish here, it's clearly frozen, not fresh. i've been to this restaurant several times with groups. while there's a decent drink beer selection, it seems like most of the time alot of the food items on the menu are not available. the one thing i do love about this place is their sweet potato fries, which is topped with brown sugar. this is definately more of a bar snacks kind of place and not so much a sit down restaurant though they try. and as far as bars go, there are less expensive and better, elsewhere in town.","love, approval, neutral","[INST] A customer left us a 2-star review: 'don't order the fish here, it's clearly frozen, not fresh. i've been to this restaurant several times with groups. while there's a decent drink beer selection, it seems like most of the time alot of the food items on the menu are not available. the one thing i do love about this place is their sweet potato fries, which is topped with brown sugar. this is definately more of a bar snacks kind of place and not so much a sit down restaurant though they try. and as far as bars go, there are less expensive and better, elsewhere in town.' The customer feels love, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'don't order the fish here, it's clearly frozen, not fresh. i've been to this restaurant several times with groups. while there's a decent drink beer selection, it seems like most of the time alot of the food items on the menu are not available. the one thing i do love about this place is their sweet potato fries, which is topped with brown sugar. this is definately more of a bar snacks kind of place and not so much a sit down restaurant though they try. and as far as bars go, there are less expensive and better, elsewhere in town.' The customer feels love, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Food: Address the concern about the quality of the fish by ensuring it is fresh and not frozen. This may involve sourcing from different suppliers or improving our storage and preparation methods.

2. Menu Availability: Improve the consistency of having menu items available. This could involve better inventory management, communication with the kitchen, or adjusting the menu to better reflect what can be consistently prepared.

3. Value for Money: While the customer appreciates the drink selection, they suggest that there are less expensive and better options elsewhere in town."
2,"Client dinner a few nights back and I waited to post as I had a tough time justifying the price paid to the food. Yes, it's Vegas and yes its a Puck Restaurant however, I left dinner feeling unsatisfied. Right from the bar and the pre dinner drink through the end of the meal I felt that I was hanging on the edge of something great but it never pushed over the top. The highlight of the Big Eye Tuna Tartare was the Togarashi Crisps. The Blue Crab & Louisiana Shrimp \""Louis\"" Cocktail, Spicy Tomato-Horseradish was A. not spicy and B. had a Hellmann's Mayo flavor that took over. The Steaks were perfectly cooked but was my biggest disappointment. I went with the The USDA Prime Nebraska corn fed Ribeye and sampled the American Wagyu which my colleagues had ordered. My Ribeye just lacked flavor, plain and simple. On the side we shared the Potato Tarte Tatin, Broccolini & Cavatappi Pasta, \""Mac & Cheese\"", Quebec Cheddar. None was anything special, nor should have they been as the show here needed to be the Steak. The restaurant was well appointed and definitely offered a modern look to the classic steakhouse. \n\nI was and still am left without that satisfaction one gets after a great Steak dinner. I will be filling that void soon","client dinner a few nights back and i waited to post as i had a tough time justifying the price paid to the food. yes, it's vegas and yes its a puck restaurant however, i left dinner feeling unsatisfied. right from the bar and the pre dinner drink through the end of the meal i felt that i was hanging on the edge of something great but it never pushed over the top. the highlight of the big eye tuna tartare was the togarashi crisps. the blue crab louisiana shrimp louis cocktail, spicy tomato horseradish was a. not spicy and b. had a hellmann's mayo flavor that took over. the steaks were perfectly cooked but was my biggest disappointment. i went with the the usda prime nebraska corn fed ribeye and sampled the american wagyu which my colleagues had ordered. my ribeye just lacked flavor, plain and simple. on the side we shared the potato tarte tatin, broccolini cavatappi pasta, mac cheese , quebec cheddar. none was anything special, nor should have they been as the show here needed to be the steak. the restaurant was well appointed and definitely offered a modern look to the classic steakhouse. n ni was and still am left without that satisfaction one gets after a great steak dinner. i will be filling that void soon","disappointment, neutral, annoyance","[INST] A customer left us a 2-star review: 'client dinner a few nights back and i waited to post as i had a tough time justifying the price paid to the food. yes, it's vegas and yes its a puck restaurant however, i left dinner feeling unsatisfied. right from the bar and the pre dinner drink through the end of the meal i felt that i was hanging on the edge of something great but it never pushed over the top. the highlight of the big eye tuna tartare was the togarashi crisps. the blue crab louisiana shrimp louis cocktail, spicy tomato horseradish was a. not spicy and b. had a hellmann's mayo flavor that took over. the steaks were perfectly cooked but was my biggest disappointment. i went with the the usda prime nebraska corn fed ribeye and sampled the american wagyu which my colleagues had ordered. my ribeye just lacked flavor, plain and simple. on the side we shared the potato tarte tatin, broccolini cavatappi pasta, mac cheese , quebec cheddar. none was anything special, nor should have they been as the show here needed to be the steak. the restaurant was well appointed and definitely offered a modern look to the classic steakhouse. n ni was and still am left without that satisfaction one gets after a great steak dinner. i will be filling that void soon' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'client dinner a few nights back and i waited to post as i had a tough time justifying the price paid to the food. yes, it's vegas and yes its a puck restaurant however, i left dinner feeling unsatisfied. right from the bar and the pre dinner drink through the end of the meal i felt that i was hanging on the edge of something great but it never pushed over the top. the highlight of the big eye tuna tartare was the togarashi crisps. the blue crab louisiana shrimp louis cocktail, spicy tomato horseradish was a. not spicy and b. had a hellmann's mayo flavor that took over. the steaks were perfectly cooked but was my biggest disappointment. i went with the the usda prime nebraska corn fed ribeye and sampled the american wagyu which my colleagues had ordered. my ribeye just lacked flavor, plain and simple. on the side we shared the potato tarte tatin, broccolini cavatappi pasta, mac cheese , quebec cheddar. none was anything special, nor should have they been as the show here needed to be the steak. the restaurant was well appointed and definitely offered a modern look to the classic steakhouse. n ni was and still am left without that satisfaction one gets after a great steak dinner. i will be filling that void soon' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on several key areas:

1. Enhance the flavor profile of dishes, particularly the steaks, to provide a more satisfying taste. This could involve sourcing higher-quality ingredients, experimenting with different seasonings, or adjusting cooking techniques.

2. Address the issue of spiciness in dishes, as the customer found the spicy tomato horseradish in the blue crab Louisana shrimp Louis cocktail to be lacking in heat. Consider offering a range of spice levels to cater to individual preferences.

3. Improve the presentation of dishes to create a more visually appealing and memorable dining experience."
2,"Coworker brought me to Jason's Deli for lunch today thinking how can you go wrong w/ sandwiches & soup\n\nWell, let me tell you...\n\nOnly veggie sandwich I saw, was a spinach wrap & if you know me, you remember I *loathe* spinach. So that left the veggie soup\n\nTasted like Chef Boyardee & for me this is not a good thing. Creamy tomato base, tons of salt combined w/ that long ago prepared taste. Three spoonfuls was all it took before I pushed it off to the side....guess I've been spoiled by SF & its organic, freshly-made-that-day, *homemade* soups \n\nCoworker got the Turkey Bacon Club & loved his sandwich but I base this review on my meal.....\n\nSandwich, cup of soup and 1 Soda = $14.....in Charlotte?!\n\nWon't be back","coworker brought me to jason's deli for lunch today thinking how can you go wrong w sandwiches soup n nwell, let me tell you... n nonly veggie sandwich i saw, was a spinach wrap if you know me, you remember i loathe spinach. so that left the veggie soup n ntasted like chef boyardee for me this is not a good thing. creamy tomato base, tons of salt combined w that long ago prepared taste. three spoonfuls was all it took before i pushed it off to the side....guess i've been spoiled by sf its organic, freshly made that day, homemade soups n ncoworker got the turkey bacon club loved his sandwich but i base this review on my meal..... n nsandwich, cup of soup and 1 soda 14.....in charlotte?! n nwon't be back","annoyance, neutral, disapproval","[INST] A customer left us a 2-star review: 'coworker brought me to jason's deli for lunch today thinking how can you go wrong w sandwiches soup n nwell, let me tell you... n nonly veggie sandwich i saw, was a spinach wrap if you know me, you remember i loathe spinach. so that left the veggie soup n ntasted like chef boyardee for me this is not a good thing. creamy tomato base, tons of salt combined w that long ago prepared taste. three spoonfuls was all it took before i pushed it off to the side....guess i've been spoiled by sf its organic, freshly made that day, homemade soups n ncoworker got the turkey bacon club loved his sandwich but i base this review on my meal..... n nsandwich, cup of soup and 1 soda 14.....in charlotte?! n nwon't be back' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'coworker brought me to jason's deli for lunch today thinking how can you go wrong w sandwiches soup n nwell, let me tell you... n nonly veggie sandwich i saw, was a spinach wrap if you know me, you remember i loathe spinach. so that left the veggie soup n ntasted like chef boyardee for me this is not a good thing. creamy tomato base, tons of salt combined w that long ago prepared taste. three spoonfuls was all it took before i pushed it off to the side....guess i've been spoiled by sf its organic, freshly made that day, homemade soups n ncoworker got the turkey bacon club loved his sandwich but i base this review on my meal..... n nsandwich, cup of soup and 1 soda 14.....in charlotte?! n nwon't be back' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Offer a personalized apology: Acknowledge the customer's disappointment and express regret for their negative experience.

2. Address their specific concerns: In this case, the customer dislikes spinach and found the soup tasted like canned Chef Boyardee. Offer to provide more variety in vegetarian options and ensure the soup is freshly made and not overly salted.

3. Offer a solution: Provide a voucher for a complimentary meal with a vegetarian sandwich of their choice and a freshly made, low-salt soup."
2,"I went here for the food and it was horrific. I guess I did it wrong because I didn't get champagne or tea. I got coffee lol. It was pretty good coffee though but the breakfast burrito sucked. A lot of food, but gross. On to the next one.","i went here for the food and it was horrific. i guess i did it wrong because i didn't get champagne or tea. i got coffee lol. it was pretty good coffee though but the breakfast burrito sucked. a lot of food, but gross. on to the next one.","amusement, admiration, disgust","[INST] A customer left us a 2-star review: 'i went here for the food and it was horrific. i guess i did it wrong because i didn't get champagne or tea. i got coffee lol. it was pretty good coffee though but the breakfast burrito sucked. a lot of food, but gross. on to the next one.' The customer feels amusement, admiration, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i went here for the food and it was horrific. i guess i did it wrong because i didn't get champagne or tea. i got coffee lol. it was pretty good coffee though but the breakfast burrito sucked. a lot of food, but gross. on to the next one.' The customer feels amusement, admiration, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Improve the taste and presentation of our breakfast burritos to make them more appealing and enjoyable.

2. Communication: Clearly communicate the menu items, including the types of beverages available (champagne, tea, and coffee).

3. Service: Ensure that our staff is attentive and informative, helping customers make informed choices and understand the menu offerings.

4. Personalization: Offer a more personalized experience by asking about preferences and tailoring recommendations to individual tastes."
2,"Based on the reviews we wanted to check it out. Being from Brooklyn and knowing what great pizza really is,  I wanted to see for myself.\nIt's a counter order place which is fine for just a casual slice before a movie but not any ambience for dinner. Had couple of different slices, one Sicilian and one regular.  Nothing special on either front.  Not bad but not the texture and experience people were raving about.\nNot going out of my way to go back unless maybe before a movie.","based on the reviews we wanted to check it out. being from brooklyn and knowing what great pizza really is, i wanted to see for myself. nit's a counter order place which is fine for just a casual slice before a movie but not any ambience for dinner. had couple of different slices, one sicilian and one regular. nothing special on either front. not bad but not the texture and experience people were raving about. nnot going out of my way to go back unless maybe before a movie.","neutral, approval, desire","[INST] A customer left us a 2-star review: 'based on the reviews we wanted to check it out. being from brooklyn and knowing what great pizza really is, i wanted to see for myself. nit's a counter order place which is fine for just a casual slice before a movie but not any ambience for dinner. had couple of different slices, one sicilian and one regular. nothing special on either front. not bad but not the texture and experience people were raving about. nnot going out of my way to go back unless maybe before a movie.' The customer feels neutral, approval, desire. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'based on the reviews we wanted to check it out. being from brooklyn and knowing what great pizza really is, i wanted to see for myself. nit's a counter order place which is fine for just a casual slice before a movie but not any ambience for dinner. had couple of different slices, one sicilian and one regular. nothing special on either front. not bad but not the texture and experience people were raving about. nnot going out of my way to go back unless maybe before a movie.' The customer feels neutral, approval, desire. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on enhancing the ambience for dinner, particularly at our counter-order place. This could involve creating a more inviting and comfortable seating area, possibly with some soft lighting and background music.

Secondly, we should aim to elevate the quality of our pizza, focusing on achieving the authentic New York-style pizza texture that the customer is seeking. This could involve improving our dough recipe, sourcing better ingredients, or refining our baking techniques.

Lastly, we could consider offering a promotion or discount for customers who dine with us before a movie, as this seems to be a common occasion for the customer."
2,Tater tots and cheese with pretzel are great. But since the management change and name changes wow has the quality gone downhill. Live in the neighborhood and all this is good for now is a beer and watching football. The food and service just is so disappointing.,tater tots and cheese with pretzel are great. but since the management change and name changes wow has the quality gone downhill. live in the neighborhood and all this is good for now is a beer and watching football. the food and service just is so disappointing.,"disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'tater tots and cheese with pretzel are great. but since the management change and name changes wow has the quality gone downhill. live in the neighborhood and all this is good for now is a beer and watching football. the food and service just is so disappointing.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'tater tots and cheese with pretzel are great. but since the management change and name changes wow has the quality gone downhill. live in the neighborhood and all this is good for now is a beer and watching football. the food and service just is so disappointing.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Address Quality Concerns: Investigate the reported decline in food quality since the management change and take necessary steps to improve it. This could involve staff training, sourcing better ingredients, or adjusting recipes.

2. Enhance Service: Train staff to provide exceptional customer service. This includes being attentive, friendly, and responsive to customers' needs.

3. Maintain Consistency: Ensure that the quality of food and service is consistent across all shifts and locations. This will help to maintain customer satisfaction and trust."
2,"Let me spell it out for you.\n\nC. L. U. S. T. E. R. F. U. C. K.\n\nHow anyone could honestly shop here astounds me.\nI literally felt like cattle being pushed through a small walkway.\n\nPro's.\n-Astounding selection\n-Great people watching.\n\nThat's about it.\n\nCon's.\n-How does anyone move?! Don't even dare try to go back from the direction you came as you will be walking into a literal wall of people.\n-You can't comparative shop as you can barely get to the vendors, let alone find them once again after you've passed them.\n-Rude yuppies.\n-Rude yuppies with strollers.\n-Rude yuppies with strollers and 1200 reusable trader joe bags that hit you as you try to pass them.\n\nI get that there is some wonderful product here, but the set up and sheer massive quanity of people that show up really created an un enjoyable experience for me.","let me spell it out for you. n nc. l. u. s. t. e. r. f. u. c. k. n nhow anyone could honestly shop here astounds me. ni literally felt like cattle being pushed through a small walkway. n npro's. n astounding selection n great people watching. n nthat's about it. n ncon's. n how does anyone move?! don't even dare try to go back from the direction you came as you will be walking into a literal wall of people. n you can't comparative shop as you can barely get to the vendors, let alone find them once again after you've passed them. n rude yuppies. n rude yuppies with strollers. n rude yuppies with strollers and 1200 reusable trader joe bags that hit you as you try to pass them. n ni get that there is some wonderful product here, but the set up and sheer massive quanity of people that show up really created an un enjoyable experience for me.","neutral, annoyance, disapproval","[INST] A customer left us a 2-star review: 'let me spell it out for you. n nc. l. u. s. t. e. r. f. u. c. k. n nhow anyone could honestly shop here astounds me. ni literally felt like cattle being pushed through a small walkway. n npro's. n astounding selection n great people watching. n nthat's about it. n ncon's. n how does anyone move?! don't even dare try to go back from the direction you came as you will be walking into a literal wall of people. n you can't comparative shop as you can barely get to the vendors, let alone find them once again after you've passed them. n rude yuppies. n rude yuppies with strollers. n rude yuppies with strollers and 1200 reusable trader joe bags that hit you as you try to pass them. n ni get that there is some wonderful product here, but the set up and sheer massive quanity of people that show up really created an un enjoyable experience for me.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'let me spell it out for you. n nc. l. u. s. t. e. r. f. u. c. k. n nhow anyone could honestly shop here astounds me. ni literally felt like cattle being pushed through a small walkway. n npro's. n astounding selection n great people watching. n nthat's about it. n ncon's. n how does anyone move?! don't even dare try to go back from the direction you came as you will be walking into a literal wall of people. n you can't comparative shop as you can barely get to the vendors, let alone find them once again after you've passed them. n rude yuppies. n rude yuppies with strollers. n rude yuppies with strollers and 1200 reusable trader joe bags that hit you as you try to pass them. n ni get that there is some wonderful product here, but the set up and sheer massive quanity of people that show up really created an un enjoyable experience for me.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Improve store layout and crowd management: Implement a more spacious and organized store layout to reduce congestion and improve navigation. Consider implementing one-way aisles, wider walkways, and designated areas for strollers.

2. Enhance vendor visibility: Improve signage and product labeling to make it easier for customers to find vendors and compare products. Consider using digital signage or mobile apps to provide more detailed information about products and vendors.

3. Train staff on customer service: Ensure that all staff members are trained to be friendly, approachable, and helpful."
2,"My husband and I made reservations for the AZ History Night dinner - great concept to have a nice meal and be entertained with great historical authentic cowboy stories & music.  The menu looked amazing on paper but was lackluster in person. Quail appetizer was just ok, very tiny but the main course was a disaster! Braised stew of beef shank and short ribs, cabbage, squash, white beans, corn..........which turned out to be a watered down soup - no substantial meat at all - it was as if it was put through a blender.  The desert and coffee were good -the evening's saving grace was my husband's favorite wine - Chateauneuf Du Pape which we ordered separately from the $55 per person package dinner.  Things I'd change: Entr\u00e9e should be an entr\u00e9e, Entertainment should start when the entree was served, Entertainment shouldn't include dealing with technical difficulties (picture stream on a screen -vs- bright blue blank screen) Coffee or after dinner drink service should be more than dropping off your coffee with your check and never returning for potential refill. I consider the $55 price tag for last night's meal highway robbery -  if I want soup, I'll go to a sandwich shop!","my husband and i made reservations for the az history night dinner great concept to have a nice meal and be entertained with great historical authentic cowboy stories music. the menu looked amazing on paper but was lackluster in person. quail appetizer was just ok, very tiny but the main course was a disaster! braised stew of beef shank and short ribs, cabbage, squash, white beans, corn..........which turned out to be a watered down soup no substantial meat at all it was as if it was put through a blender. the desert and coffee were good the evening's saving grace was my husband's favorite wine chateauneuf du pape which we ordered separately from the 55 per person package dinner. things i'd change entr u00e9e should be an entr u00e9e, entertainment should start when the entree was served, entertainment shouldn't include dealing with technical difficulties picture stream on a screen vs bright blue blank screen coffee or after dinner drink service should be more than dropping off your coffee with your check and never returning for potential refill. i consider the 55 price tag for last night's meal highway robbery if i want soup, i'll go to a sandwich shop!","disappointment, admiration, annoyance","[INST] A customer left us a 2-star review: 'my husband and i made reservations for the az history night dinner great concept to have a nice meal and be entertained with great historical authentic cowboy stories music. the menu looked amazing on paper but was lackluster in person. quail appetizer was just ok, very tiny but the main course was a disaster! braised stew of beef shank and short ribs, cabbage, squash, white beans, corn..........which turned out to be a watered down soup no substantial meat at all it was as if it was put through a blender. the desert and coffee were good the evening's saving grace was my husband's favorite wine chateauneuf du pape which we ordered separately from the 55 per person package dinner. things i'd change entr u00e9e should be an entr u00e9e, entertainment should start when the entree was served, entertainment shouldn't include dealing with technical difficulties picture stream on a screen vs bright blue blank screen coffee or after dinner drink service should be more than dropping off your coffee with your check and never returning for potential refill. i consider the 55 price tag for last night's meal highway robbery if i want soup, i'll go to a sandwich shop!' The customer feels disappointment, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'my husband and i made reservations for the az history night dinner great concept to have a nice meal and be entertained with great historical authentic cowboy stories music. the menu looked amazing on paper but was lackluster in person. quail appetizer was just ok, very tiny but the main course was a disaster! braised stew of beef shank and short ribs, cabbage, squash, white beans, corn..........which turned out to be a watered down soup no substantial meat at all it was as if it was put through a blender. the desert and coffee were good the evening's saving grace was my husband's favorite wine chateauneuf du pape which we ordered separately from the 55 per person package dinner. things i'd change entr u00e9e should be an entr u00e9e, entertainment should start when the entree was served, entertainment shouldn't include dealing with technical difficulties picture stream on a screen vs bright blue blank screen coffee or after dinner drink service should be more than dropping off your coffee with your check and never returning for potential refill. i consider the 55 price tag for last night's meal highway robbery if i want soup, i'll go to a sandwich shop!' The customer feels disappointment, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Enhance the main course: Address the issue of the braised stew by ensuring there is a substantial amount of meat in the dish. Consider offering a variety of options to cater to different tastes.

2. Timing of entertainment: Start the entertainment after the entrée is served to create a smoother flow and avoid technical difficulties interrupting the meal.

3. Service: Improve coffee or after-dinner drink service by offering refills and checking in with customers more frequently."
2,"Had a decent enough experience buying the car, but the service department was another story when I went to get my accessories installed.  They forgot to tighten a hose after a routine install, and my car died while merging onto the freeway immediately afterwards, putting me into a dangerous position.  I was not offered any kind of compensation for my time since I live an hour away and had to make a second trip, the inconvenience, or the danger they put me in due to their complete negligence.  Not even an apology.   This doesn't bode well for my trust in their mechanics.","had a decent enough experience buying the car, but the service department was another story when i went to get my accessories installed. they forgot to tighten a hose after a routine install, and my car died while merging onto the freeway immediately afterwards, putting me into a dangerous position. i was not offered any kind of compensation for my time since i live an hour away and had to make a second trip, the inconvenience, or the danger they put me in due to their complete negligence. not even an apology. this doesn't bode well for my trust in their mechanics.","disapproval, disappointment, neutral","[INST] A customer left us a 2-star review: 'had a decent enough experience buying the car, but the service department was another story when i went to get my accessories installed. they forgot to tighten a hose after a routine install, and my car died while merging onto the freeway immediately afterwards, putting me into a dangerous position. i was not offered any kind of compensation for my time since i live an hour away and had to make a second trip, the inconvenience, or the danger they put me in due to their complete negligence. not even an apology. this doesn't bode well for my trust in their mechanics.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'had a decent enough experience buying the car, but the service department was another story when i went to get my accessories installed. they forgot to tighten a hose after a routine install, and my car died while merging onto the freeway immediately afterwards, putting me into a dangerous position. i was not offered any kind of compensation for my time since i live an hour away and had to make a second trip, the inconvenience, or the danger they put me in due to their complete negligence. not even an apology. this doesn't bode well for my trust in their mechanics.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the incident: Immediately respond to the review, acknowledging the customer's concerns and expressing empathy for the dangerous situation they experienced.

2. Apologize sincerely: Offer a genuine apology for the service department's negligence and the inconvenience caused to the customer.

3. Investigate the issue: Conduct a thorough investigation into the incident to understand what went wrong and ensure it doesn't happen again."
2,"Initial impression when arriving set my standards high as well as the hype over this place. I love the decor and feel of the place itself, but the pizza was over-priced for thin and hard to eat cause the toppings just slid off. Also ordered the cheesy bread which i'd honestly prefer Little Caesar's over here. \nThe waitress was nice but disappeared for loooong periods of time. \nI'd be willing to try again but try something other than Piza cause the Calzone looked good.","initial impression when arriving set my standards high as well as the hype over this place. i love the decor and feel of the place itself, but the pizza was over priced for thin and hard to eat cause the toppings just slid off. also ordered the cheesy bread which i'd honestly prefer little caesar's over here. nthe waitress was nice but disappeared for loooong periods of time. ni'd be willing to try again but try something other than piza cause the calzone looked good.","love, admiration, approval","[INST] A customer left us a 2-star review: 'initial impression when arriving set my standards high as well as the hype over this place. i love the decor and feel of the place itself, but the pizza was over priced for thin and hard to eat cause the toppings just slid off. also ordered the cheesy bread which i'd honestly prefer little caesar's over here. nthe waitress was nice but disappeared for loooong periods of time. ni'd be willing to try again but try something other than piza cause the calzone looked good.' The customer feels love, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'initial impression when arriving set my standards high as well as the hype over this place. i love the decor and feel of the place itself, but the pizza was over priced for thin and hard to eat cause the toppings just slid off. also ordered the cheesy bread which i'd honestly prefer little caesar's over here. nthe waitress was nice but disappeared for loooong periods of time. ni'd be willing to try again but try something other than piza cause the calzone looked good.' The customer feels love, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve the quality and consistency of the pizza, ensuring it is not overpriced and the toppings stay in place.
2. Offer a wider variety of menu items, such as the calzone mentioned, to encourage repeat visits.
3. Enhance staff training to ensure waitstaff are attentive and responsive, minimizing long periods of absence.
4. Consider adjusting prices to better reflect the quality of the food and the dining experience.
5. Encourage feedback and open communication with customers to continuously improve our services."
2,Lets start with the positive I loved the Orange Ruglah.\n\nI had a pastrami sandwich and I LOVE good pastrami.  If you like overly salty oversmoked meats this might be a place you'll love.  I love to smoke things.  I have two smokers in my backyard and even from time to time make my own Pastrami.  \n\nI have been to Katz's deli in New York and seek out good authentic Pastrami.  Stalzy's is unique they heavily smoke their own meats and I think they are a bit over the top on their Pastrami.  \n\nNow I live smoked food but it has to compliment the food not be tie end all be all quality that comes out (other than salt in this case)\n\nThat said there is enough praise for this place here to make me want to try some of the other neat things looking on their menu so i may revisit my rating at a later date and will stop again,lets start with the positive i loved the orange ruglah. n ni had a pastrami sandwich and i love good pastrami. if you like overly salty oversmoked meats this might be a place you'll love. i love to smoke things. i have two smokers in my backyard and even from time to time make my own pastrami. n ni have been to katz's deli in new york and seek out good authentic pastrami. stalzy's is unique they heavily smoke their own meats and i think they are a bit over the top on their pastrami. n nnow i live smoked food but it has to compliment the food not be tie end all be all quality that comes out other than salt in this case n nthat said there is enough praise for this place here to make me want to try some of the other neat things looking on their menu so i may revisit my rating at a later date and will stop again,"love, neutral, approval","[INST] A customer left us a 2-star review: 'lets start with the positive i loved the orange ruglah. n ni had a pastrami sandwich and i love good pastrami. if you like overly salty oversmoked meats this might be a place you'll love. i love to smoke things. i have two smokers in my backyard and even from time to time make my own pastrami. n ni have been to katz's deli in new york and seek out good authentic pastrami. stalzy's is unique they heavily smoke their own meats and i think they are a bit over the top on their pastrami. n nnow i live smoked food but it has to compliment the food not be tie end all be all quality that comes out other than salt in this case n nthat said there is enough praise for this place here to make me want to try some of the other neat things looking on their menu so i may revisit my rating at a later date and will stop again' The customer feels love, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'lets start with the positive i loved the orange ruglah. n ni had a pastrami sandwich and i love good pastrami. if you like overly salty oversmoked meats this might be a place you'll love. i love to smoke things. i have two smokers in my backyard and even from time to time make my own pastrami. n ni have been to katz's deli in new york and seek out good authentic pastrami. stalzy's is unique they heavily smoke their own meats and i think they are a bit over the top on their pastrami. n nnow i live smoked food but it has to compliment the food not be tie end all be all quality that comes out other than salt in this case n nthat said there is enough praise for this place here to make me want to try some of the other neat things looking on their menu so i may revisit my rating at a later date and will stop again' The customer feels love, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Adjust the salt and smoke level in our pastrami sandwiches to cater to a wider range of tastes, balancing the smoky flavor without overpowering the other ingredients.

2. Highlight other menu items that the customer might find appealing, such as the orange ruglah they mentioned they enjoyed, to encourage them to try a variety of dishes on their next visit.

3. Consider offering customization options for sandwiches, allowing customers to adjust the salt and smoke level to their preference."
2,"Bad. With a capital \""B\""\n\nBased on the pizza we got, I have a hard time believing the person that cooked it ever set foot in a pizza place anywhere in the NY/NJ area, ever.\n\nWe ordered a half meatball, half pepperoni pizza. We expected for the pizza to look at least a little like the pizza on the menu.  What we got would barely pass for Dominos, but for twice the price. Thick, doughy crust, sauce that was more like tomato paste than anything resembling sauce, and way overcooked cheese.  And \""meatball\"" as a topping should be just that-sliced meatballs. Ground beef  spread over the cheese is not meatball.\n\nJust really bad. I was hoping for another of a handful of NY style pizza places here in town. This establishment just doesn't cut it. We'll stick to our regular places.\n\nFYI-we only had the pizza. For all we know the sandwiches or other dishes could be just fine. But for a place to call itself \""Streets of NY\"" would imply a good pizza pie.  Which this wasn't.","bad. with a capital b n nbased on the pizza we got, i have a hard time believing the person that cooked it ever set foot in a pizza place anywhere in the ny nj area, ever. n nwe ordered a half meatball, half pepperoni pizza. we expected for the pizza to look at least a little like the pizza on the menu. what we got would barely pass for dominos, but for twice the price. thick, doughy crust, sauce that was more like tomato paste than anything resembling sauce, and way overcooked cheese. and meatball as a topping should be just that sliced meatballs. ground beef spread over the cheese is not meatball. n njust really bad. i was hoping for another of a handful of ny style pizza places here in town. this establishment just doesn't cut it. we'll stick to our regular places. n nfyi we only had the pizza. for all we know the sandwiches or other dishes could be just fine. but for a place to call itself streets of ny would imply a good pizza pie. which this wasn't.","disappointment, neutral, annoyance","[INST] A customer left us a 2-star review: 'bad. with a capital b n nbased on the pizza we got, i have a hard time believing the person that cooked it ever set foot in a pizza place anywhere in the ny nj area, ever. n nwe ordered a half meatball, half pepperoni pizza. we expected for the pizza to look at least a little like the pizza on the menu. what we got would barely pass for dominos, but for twice the price. thick, doughy crust, sauce that was more like tomato paste than anything resembling sauce, and way overcooked cheese. and meatball as a topping should be just that sliced meatballs. ground beef spread over the cheese is not meatball. n njust really bad. i was hoping for another of a handful of ny style pizza places here in town. this establishment just doesn't cut it. we'll stick to our regular places. n nfyi we only had the pizza. for all we know the sandwiches or other dishes could be just fine. but for a place to call itself streets of ny would imply a good pizza pie. which this wasn't.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'bad. with a capital b n nbased on the pizza we got, i have a hard time believing the person that cooked it ever set foot in a pizza place anywhere in the ny nj area, ever. n nwe ordered a half meatball, half pepperoni pizza. we expected for the pizza to look at least a little like the pizza on the menu. what we got would barely pass for dominos, but for twice the price. thick, doughy crust, sauce that was more like tomato paste than anything resembling sauce, and way overcooked cheese. and meatball as a topping should be just that sliced meatballs. ground beef spread over the cheese is not meatball. n njust really bad. i was hoping for another of a handful of ny style pizza places here in town. this establishment just doesn't cut it. we'll stick to our regular places. n nfyi we only had the pizza. for all we know the sandwiches or other dishes could be just fine. but for a place to call itself streets of ny would imply a good pizza pie. which this wasn't.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the unsatisfactory pizza experience and acknowledge their feedback.
2. Offer a complimentary meal or discount on their next visit to make up for the poor quality of the pizza.
3. Address the specific issues mentioned in the review, such as improving the crust, sauce, and toppings to better resemble New York-style pizza.
4. Train staff on proper preparation of meatball toppings to ensure they are sliced and not ground beef spread over the cheese."
2,Needed a place to practice hitting. Otherwise I'd have found another place. Not enough room in the slow pitch cage to allow for a full swing. Thankful I had someone with me to pull the net away. Definitely not worth $25 for an hour of pitches. Two stars only because it's indoors.,needed a place to practice hitting. otherwise i'd have found another place. not enough room in the slow pitch cage to allow for a full swing. thankful i had someone with me to pull the net away. definitely not worth 25 for an hour of pitches. two stars only because it's indoors.,"gratitude, neutral, approval","[INST] A customer left us a 2-star review: 'needed a place to practice hitting. otherwise i'd have found another place. not enough room in the slow pitch cage to allow for a full swing. thankful i had someone with me to pull the net away. definitely not worth 25 for an hour of pitches. two stars only because it's indoors.' The customer feels gratitude, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'needed a place to practice hitting. otherwise i'd have found another place. not enough room in the slow pitch cage to allow for a full swing. thankful i had someone with me to pull the net away. definitely not worth 25 for an hour of pitches. two stars only because it's indoors.' The customer feels gratitude, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider expanding the size of the slow pitch cage to accommodate a full swing. This will allow for a more realistic practice environment. Additionally, providing more staff to assist with moving the net during practice sessions could also enhance the customer's experience. Lastly, consider reviewing and adjusting the pricing structure to ensure it is competitive and provides value for the services offered."
2,"Not a fan.\n\nWent here upon my sister's recommendation but she also said she hadn't been there in about 10 years. So I chanced it because I live really close.\n\nWe sit down and the first question our server asks us rather abruptly is, do you have a Groupon? I was like, uh no. Is there a Groupon? So I look on my phone and sure enough there was so I bought one -$19 for $30.\n\nI was not impressed with the food at all. Every roll had cream cheese and krab mix in it or some variation of that. So not a great selection. Wasn't especially fresh and definitely flavorless. And the rice to fish ratio in the rolls was way off. They were like all rice no fish.\n\nOn top of that, our food took forever. Sigh.\n\nNot a great value. Without the groupon our bill would have been close to $60 for some mediocre sushi.\n\nSo I guess a lot of people come here for their $20 all you can eat special. We decided not to because of all the rules and conditions. No sharing. If you don't eat it all, you pay for what you don't eat...seriously?\n\nOne bright spot was the service was pretty good.\n\nOverall, won't be back :/","not a fan. n nwent here upon my sister's recommendation but she also said she hadn't been there in about 10 years. so i chanced it because i live really close. n nwe sit down and the first question our server asks us rather abruptly is, do you have a groupon? i was like, uh no. is there a groupon? so i look on my phone and sure enough there was so i bought one 19 for 30. n ni was not impressed with the food at all. every roll had cream cheese and krab mix in it or some variation of that. so not a great selection. wasn't especially fresh and definitely flavorless. and the rice to fish ratio in the rolls was way off. they were like all rice no fish. n non top of that, our food took forever. sigh. n nnot a great value. without the groupon our bill would have been close to 60 for some mediocre sushi. n nso i guess a lot of people come here for their 20 all you can eat special. we decided not to because of all the rules and conditions. no sharing. if you don't eat it all, you pay for what you don't eat...seriously? n none bright spot was the service was pretty good. n noverall, won't be back","disapproval, neutral, disappointment","[INST] A customer left us a 2-star review: 'not a fan. n nwent here upon my sister's recommendation but she also said she hadn't been there in about 10 years. so i chanced it because i live really close. n nwe sit down and the first question our server asks us rather abruptly is, do you have a groupon? i was like, uh no. is there a groupon? so i look on my phone and sure enough there was so i bought one 19 for 30. n ni was not impressed with the food at all. every roll had cream cheese and krab mix in it or some variation of that. so not a great selection. wasn't especially fresh and definitely flavorless. and the rice to fish ratio in the rolls was way off. they were like all rice no fish. n non top of that, our food took forever. sigh. n nnot a great value. without the groupon our bill would have been close to 60 for some mediocre sushi. n nso i guess a lot of people come here for their 20 all you can eat special. we decided not to because of all the rules and conditions. no sharing. if you don't eat it all, you pay for what you don't eat...seriously? n none bright spot was the service was pretty good. n noverall, won't be back' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'not a fan. n nwent here upon my sister's recommendation but she also said she hadn't been there in about 10 years. so i chanced it because i live really close. n nwe sit down and the first question our server asks us rather abruptly is, do you have a groupon? i was like, uh no. is there a groupon? so i look on my phone and sure enough there was so i bought one 19 for 30. n ni was not impressed with the food at all. every roll had cream cheese and krab mix in it or some variation of that. so not a great selection. wasn't especially fresh and definitely flavorless. and the rice to fish ratio in the rolls was way off. they were like all rice no fish. n non top of that, our food took forever. sigh. n nnot a great value. without the groupon our bill would have been close to 60 for some mediocre sushi. n nso i guess a lot of people come here for their 20 all you can eat special. we decided not to because of all the rules and conditions. no sharing. if you don't eat it all, you pay for what you don't eat...seriously? n none bright spot was the service was pretty good. n noverall, won't be back' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Train your servers to ask open-ended questions and engage in friendly, non-confrontational conversation. Instead of asking if the customer has a Groupon, they could ask if they've used one before or if they'd like to know about any current offers.

2. Review the composition of your sushi rolls to ensure a better balance between rice and fish. Offer a wider variety of options to cater to different tastes.

3. Improve the freshness and flavor of your sushi ingredients. This could involve sourcing better ingredients or improving the preparation process."
2,"When I first saw their hours of operation I thought it was a mistake and they meant to write p.m., instead of a.m., but now that I have eaten there twice it makes more sense. When nothing else is open, and you're wasted, I'm sure this place ROCKS!","when i first saw their hours of operation i thought it was a mistake and they meant to write p.m., instead of a.m., but now that i have eaten there twice it makes more sense. when nothing else is open, and you're wasted, i'm sure this place rocks!","approval, admiration, realization","[INST] A customer left us a 2-star review: 'when i first saw their hours of operation i thought it was a mistake and they meant to write p.m., instead of a.m., but now that i have eaten there twice it makes more sense. when nothing else is open, and you're wasted, i'm sure this place rocks!' The customer feels approval, admiration, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'when i first saw their hours of operation i thought it was a mistake and they meant to write p.m., instead of a.m., but now that i have eaten there twice it makes more sense. when nothing else is open, and you're wasted, i'm sure this place rocks!' The customer feels approval, admiration, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Clarify operating hours: Ensure that your operating hours are clearly displayed and distinguish between AM and PM. This can help avoid confusion for customers.

2. Expand hours of operation: If possible, consider expanding your hours to cater to customers who may be looking for late-night dining options, especially those who are out late and may be intoxicated.

3. Improve food quality: Focus on maintaining consistent food quality, regardless of the time of day. This can help ensure that customers have a positive dining experience, even when other options may be limited."
2,My impression of the New Al's.....\n\nI was thrilled to see Al's was open again and stopped for a hot dog....\nI knew exactly what I wanted but glanced at the menu to make sure it was the same and my eyes popped out of head!!!\n\nOMG.....the prices have JUMPED!   I asked if the hot dog was bigger than it used to be..thinking that would be at least a reason for the price hike...one person said yes...the other owner? said no....\n\nTurns out the hot dog was the same size...still a good hot dog...but I was not happy paying about $1.50 more for the same size hot dog.\n\nLet's get to the fries...which I have always enjoyed as they remind me of the hot dog joynt I grew up going to in Chicago....the fries were o.k....but there was sooooo much salt on them and so many old looking fries I just couldnt eat them.\n\nI am sure I will be back to try the beef...only because Lukes SUCKS....\n\nUnfortunately now that Al's is charging as much as Lukes...their beef will  have to be pretty darn good to keep me as a customer.\n\nOverall....very dissapointed....\n\nNote to the owners...... You really need to have above average food to compensate for your price hike if you want to not end up closing down again.\n\nJust because we are in Scottsdale doesnt mean we are willing to throw away money on bad food!,my impression of the new al's..... n ni was thrilled to see al's was open again and stopped for a hot dog.... ni knew exactly what i wanted but glanced at the menu to make sure it was the same and my eyes popped out of head!!! n nomg.....the prices have jumped! i asked if the hot dog was bigger than it used to be..thinking that would be at least a reason for the price hike...one person said yes...the other owner? said no.... n nturns out the hot dog was the same size...still a good hot dog...but i was not happy paying about 1.50 more for the same size hot dog. n nlet's get to the fries...which i have always enjoyed as they remind me of the hot dog joynt i grew up going to in chicago....the fries were o.k....but there was sooooo much salt on them and so many old looking fries i just couldnt eat them. n ni am sure i will be back to try the beef...only because lukes sucks.... n nunfortunately now that al's is charging as much as lukes...their beef will have to be pretty darn good to keep me as a customer. n noverall....very dissapointed.... n nnote to the owners...... you really need to have above average food to compensate for your price hike if you want to not end up closing down again. n njust because we are in scottsdale doesnt mean we are willing to throw away money on bad food!,"neutral, disappointment, disapproval","[INST] A customer left us a 2-star review: 'my impression of the new al's..... n ni was thrilled to see al's was open again and stopped for a hot dog.... ni knew exactly what i wanted but glanced at the menu to make sure it was the same and my eyes popped out of head!!! n nomg.....the prices have jumped! i asked if the hot dog was bigger than it used to be..thinking that would be at least a reason for the price hike...one person said yes...the other owner? said no.... n nturns out the hot dog was the same size...still a good hot dog...but i was not happy paying about 1.50 more for the same size hot dog. n nlet's get to the fries...which i have always enjoyed as they remind me of the hot dog joynt i grew up going to in chicago....the fries were o.k....but there was sooooo much salt on them and so many old looking fries i just couldnt eat them. n ni am sure i will be back to try the beef...only because lukes sucks.... n nunfortunately now that al's is charging as much as lukes...their beef will have to be pretty darn good to keep me as a customer. n noverall....very dissapointed.... n nnote to the owners...... you really need to have above average food to compensate for your price hike if you want to not end up closing down again. n njust because we are in scottsdale doesnt mean we are willing to throw away money on bad food!' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'my impression of the new al's..... n ni was thrilled to see al's was open again and stopped for a hot dog.... ni knew exactly what i wanted but glanced at the menu to make sure it was the same and my eyes popped out of head!!! n nomg.....the prices have jumped! i asked if the hot dog was bigger than it used to be..thinking that would be at least a reason for the price hike...one person said yes...the other owner? said no.... n nturns out the hot dog was the same size...still a good hot dog...but i was not happy paying about 1.50 more for the same size hot dog. n nlet's get to the fries...which i have always enjoyed as they remind me of the hot dog joynt i grew up going to in chicago....the fries were o.k....but there was sooooo much salt on them and so many old looking fries i just couldnt eat them. n ni am sure i will be back to try the beef...only because lukes sucks.... n nunfortunately now that al's is charging as much as lukes...their beef will have to be pretty darn good to keep me as a customer. n noverall....very dissapointed.... n nnote to the owners...... you really need to have above average food to compensate for your price hike if you want to not end up closing down again. n njust because we are in scottsdale doesnt mean we are willing to throw away money on bad food!' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address the price increase: Explain the reasons behind the price hike, such as increased costs of ingredients, labor, or rent. Offer a temporary discount or loyalty program to show appreciation for their long-time patronage.

2. Clarify the hot dog size: Ensure consistency in communication about the hot dog size among staff members. If the hot dog is indeed larger, emphasize this point to justify the price increase.

3. Improve fry quality: Reduce the salt content and ensure the fries are fresh and well-cooked."
2,"This place replaced the old Pickup Stix, redecorated the place but unfortunately the food isn't authentic nor does it justifies the price.\n\nThe server is extremely helpful and friendly. The portions generous but the flavor isn't there. \n\nFor $8.50 you have a good array of dinner menus to choose from and for around $5 for lunch. Specials include egg rolls, wontons, soup, choice of rice and chow mein. \n\nI ordered \""double cooked pork\"", it isn't double cooked pork. Rather it is just some veggies bbq pork stir fry. It was very disappointing and they should not have put the name up if the item is not what it's suppose to be. \n\nMy friend ordered sesame chicken and it turned out to be orange chicken with about 20 pieces of sesame on one piece of nugget. I'm not exaggerating. \n\nanyway, probably won't be coming back to this place. Quite unfortunate because it has potential and a good service.","this place replaced the old pickup stix, redecorated the place but unfortunately the food isn't authentic nor does it justifies the price. n nthe server is extremely helpful and friendly. the portions generous but the flavor isn't there. n nfor 8.50 you have a good array of dinner menus to choose from and for around 5 for lunch. specials include egg rolls, wontons, soup, choice of rice and chow mein. n ni ordered double cooked pork , it isn't double cooked pork. rather it is just some veggies bbq pork stir fry. it was very disappointing and they should not have put the name up if the item is not what it's suppose to be. n nmy friend ordered sesame chicken and it turned out to be orange chicken with about 20 pieces of sesame on one piece of nugget. i'm not exaggerating. n nanyway, probably won't be coming back to this place. quite unfortunate because it has potential and a good service.","disappointment, disapproval, neutral","[INST] A customer left us a 2-star review: 'this place replaced the old pickup stix, redecorated the place but unfortunately the food isn't authentic nor does it justifies the price. n nthe server is extremely helpful and friendly. the portions generous but the flavor isn't there. n nfor 8.50 you have a good array of dinner menus to choose from and for around 5 for lunch. specials include egg rolls, wontons, soup, choice of rice and chow mein. n ni ordered double cooked pork , it isn't double cooked pork. rather it is just some veggies bbq pork stir fry. it was very disappointing and they should not have put the name up if the item is not what it's suppose to be. n nmy friend ordered sesame chicken and it turned out to be orange chicken with about 20 pieces of sesame on one piece of nugget. i'm not exaggerating. n nanyway, probably won't be coming back to this place. quite unfortunate because it has potential and a good service.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this place replaced the old pickup stix, redecorated the place but unfortunately the food isn't authentic nor does it justifies the price. n nthe server is extremely helpful and friendly. the portions generous but the flavor isn't there. n nfor 8.50 you have a good array of dinner menus to choose from and for around 5 for lunch. specials include egg rolls, wontons, soup, choice of rice and chow mein. n ni ordered double cooked pork , it isn't double cooked pork. rather it is just some veggies bbq pork stir fry. it was very disappointing and they should not have put the name up if the item is not what it's suppose to be. n nmy friend ordered sesame chicken and it turned out to be orange chicken with about 20 pieces of sesame on one piece of nugget. i'm not exaggerating. n nanyway, probably won't be coming back to this place. quite unfortunate because it has potential and a good service.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Authenticity of dishes: Ensure that the dishes are prepared accurately according to their traditional recipes. This may involve revisiting our recipes or consulting with a culinary expert to ensure authenticity.

2. Menu clarity: Clearly label dishes on the menu to avoid any confusion or misrepresentation of the dishes. This includes providing accurate descriptions of the dishes and their ingredients.

3. Staff training: Train our staff to understand the dishes on the menu, their ingredients, and their preparation methods. This will help them answer customer questions and provide accurate information."
2,"Famous Dave's is a typical corporate barbecue place - heavy on the barbecue sauce to cover up the otherwise tasteless selection of meats. On the plus side, the bar is nice and well stocked, but I wouldn't suggest going for the food.","famous dave's is a typical corporate barbecue place heavy on the barbecue sauce to cover up the otherwise tasteless selection of meats. on the plus side, the bar is nice and well stocked, but i wouldn't suggest going for the food.","disapproval, neutral, approval","[INST] A customer left us a 2-star review: 'famous dave's is a typical corporate barbecue place heavy on the barbecue sauce to cover up the otherwise tasteless selection of meats. on the plus side, the bar is nice and well stocked, but i wouldn't suggest going for the food.' The customer feels disapproval, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'famous dave's is a typical corporate barbecue place heavy on the barbecue sauce to cover up the otherwise tasteless selection of meats. on the plus side, the bar is nice and well stocked, but i wouldn't suggest going for the food.' The customer feels disapproval, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Famous Dave's, we could focus on enhancing the quality and flavor of our meats, potentially reducing the reliance on barbecue sauce. This could be achieved by improving the cooking process, using higher quality ingredients, or offering a wider variety of seasonings and marinades. Additionally, we could consider offering a tasting option for customers to sample different meats and sauces before ordering, to ensure they find a combination they enjoy. Lastly, we could consider offering a more diverse menu that caters to a wider range of dietary preferences and restrictions."
2,"Was craving wings and decided to drive a bit to get them.\nThey are good, but I find the rubs a little too salty. \nHad the Louisiana and Parmesan Garlic.\nAte the Lousiana, not the Parmesan Garlic.\nThe parmesan cheese smelled like an spoiled dish rag. You all know that smell. \nStunk my vehicle up all the way home. \nTossed right in the trash. \nWill NOT be going back.\nDoes the staff not have any olfactory senses?","was craving wings and decided to drive a bit to get them. nthey are good, but i find the rubs a little too salty. nhad the louisiana and parmesan garlic. nate the lousiana, not the parmesan garlic. nthe parmesan cheese smelled like an spoiled dish rag. you all know that smell. nstunk my vehicle up all the way home. ntossed right in the trash. nwill not be going back. ndoes the staff not have any olfactory senses?","neutral, curiosity, confusion","[INST] A customer left us a 2-star review: 'was craving wings and decided to drive a bit to get them. nthey are good, but i find the rubs a little too salty. nhad the louisiana and parmesan garlic. nate the lousiana, not the parmesan garlic. nthe parmesan cheese smelled like an spoiled dish rag. you all know that smell. nstunk my vehicle up all the way home. ntossed right in the trash. nwill not be going back. ndoes the staff not have any olfactory senses?' The customer feels neutral, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'was craving wings and decided to drive a bit to get them. nthey are good, but i find the rubs a little too salty. nhad the louisiana and parmesan garlic. nate the lousiana, not the parmesan garlic. nthe parmesan cheese smelled like an spoiled dish rag. you all know that smell. nstunk my vehicle up all the way home. ntossed right in the trash. nwill not be going back. ndoes the staff not have any olfactory senses?' The customer feels neutral, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the issue with the saltiness of the rubs: Adjust the seasoning of our wings to make them less salty, or offer a less salty option for customers who prefer it.

2. Ensure consistency in the preparation of our dishes: Double-check the preparation of the Parmesan garlic wings to ensure that the cheese is fresh and not spoiled.

3. Improve olfactory training for staff: Provide training to our staff on the importance of maintaining a clean and pleasant smell in the kitchen and dining area."
2,"Meh is right\n\nI had high expectations.  It smelled delicious from the outside.\n\nI love thin crust pizza.  I love fresh ingredients.  I love brick oven pizza.  I should have LOVED this place.\n\nUnfortunately, I thought it was the epitomy of bland.  \n\nI got a small pizza with pepperoni and mushrooms.\nThe toppings were not evenly spread across the pizza.  In fact, half of the pizza had no pepperoni and a few pieces of sausage on them?! (I hate sausage on pizza, blech)\n\nThe sauce was sooo bland to me.  \n\nThe cheese almost had the consistency of low-fat cheese when it melts... like... rubbery.\n\nYep.  I won't come back.","meh is right n ni had high expectations. it smelled delicious from the outside. n ni love thin crust pizza. i love fresh ingredients. i love brick oven pizza. i should have loved this place. n nunfortunately, i thought it was the epitomy of bland. n ni got a small pizza with pepperoni and mushrooms. nthe toppings were not evenly spread across the pizza. in fact, half of the pizza had no pepperoni and a few pieces of sausage on them?! i hate sausage on pizza, blech n nthe sauce was sooo bland to me. n nthe cheese almost had the consistency of low fat cheese when it melts... like... rubbery. n nyep. i won't come back.","love, disappointment, disapproval","[INST] A customer left us a 2-star review: 'meh is right n ni had high expectations. it smelled delicious from the outside. n ni love thin crust pizza. i love fresh ingredients. i love brick oven pizza. i should have loved this place. n nunfortunately, i thought it was the epitomy of bland. n ni got a small pizza with pepperoni and mushrooms. nthe toppings were not evenly spread across the pizza. in fact, half of the pizza had no pepperoni and a few pieces of sausage on them?! i hate sausage on pizza, blech n nthe sauce was sooo bland to me. n nthe cheese almost had the consistency of low fat cheese when it melts... like... rubbery. n nyep. i won't come back.' The customer feels love, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'meh is right n ni had high expectations. it smelled delicious from the outside. n ni love thin crust pizza. i love fresh ingredients. i love brick oven pizza. i should have loved this place. n nunfortunately, i thought it was the epitomy of bland. n ni got a small pizza with pepperoni and mushrooms. nthe toppings were not evenly spread across the pizza. in fact, half of the pizza had no pepperoni and a few pieces of sausage on them?! i hate sausage on pizza, blech n nthe sauce was sooo bland to me. n nthe cheese almost had the consistency of low fat cheese when it melts... like... rubbery. n nyep. i won't come back.' The customer feels love, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistency: Ensure that toppings are evenly distributed across all pizzas.
2. Quality: Improve the taste of the sauce and cheese to make them more flavorful and less bland.
3. Accuracy: Double-check orders to ensure that the requested toppings are correctly added and that unwanted toppings (like sausage) are not added.
4. Communication: Reach out to the customer to apologize for their experience and offer a complimentary pizza with their preferred toppings to make it right."
2,"I wentt to this location because my hubby and I were running errands and had lunch in this same area and had more errands in this same shopping area.  My hubby surprised me by suggesting to get a pedicure.  I can never say no to a pedi, so we ended up here because of its location.  I should have Yelped it first though!\n\nThis is your average strip mall nail place.  Nothing is special about the joint, the service is average, the massage chairs have no cushion left, and over all the feeling is just plain meh.  \n\nWhat got this a 2 star in my book is that they charge you $3 extra if you want to pay with a credit/debit card.  They try to push you into using a scary looking ATM that is hidden at the back of their store.  They keep telling you it is only a $1 fee to use it and won't quit pestering you about it.  We had to say no 4 times before they would take our credit card, because there was no way I was using that ATM and who carries cash around anymore these days?  It just seemed super shady and made me feel uncomfortable.  I don't know if they just don't want to pay the credit card servicing fees, which on average are about 3% or have something going on with the ATM or what.  Bad business, in my opinion.\n\nThis is definitely not and will never be my go to place and I really don't have plans to go back.  If i do end up here, it will be because of the location to many of the stores we hit on our weekend errands and my hubby surprises me again with pedicures, since I am physically unable to turn my one true love (pedicures) down.","i wentt to this location because my hubby and i were running errands and had lunch in this same area and had more errands in this same shopping area. my hubby surprised me by suggesting to get a pedicure. i can never say no to a pedi, so we ended up here because of its location. i should have yelped it first though! n nthis is your average strip mall nail place. nothing is special about the joint, the service is average, the massage chairs have no cushion left, and over all the feeling is just plain meh. n nwhat got this a 2 star in my book is that they charge you 3 extra if you want to pay with a credit debit card. they try to push you into using a scary looking atm that is hidden at the back of their store. they keep telling you it is only a 1 fee to use it and won't quit pestering you about it. we had to say no 4 times before they would take our credit card, because there was no way i was using that atm and who carries cash around anymore these days? it just seemed super shady and made me feel uncomfortable. i don't know if they just don't want to pay the credit card servicing fees, which on average are about 3 or have something going on with the atm or what. bad business, in my opinion. n nthis is definitely not and will never be my go to place and i really don't have plans to go back. if i do end up here, it will be because of the location to many of the stores we hit on our weekend errands and my hubby surprises me again with pedicures, since i am physically unable to turn my one true love pedicures down.","surprise, neutral, realization","[INST] A customer left us a 2-star review: 'i wentt to this location because my hubby and i were running errands and had lunch in this same area and had more errands in this same shopping area. my hubby surprised me by suggesting to get a pedicure. i can never say no to a pedi, so we ended up here because of its location. i should have yelped it first though! n nthis is your average strip mall nail place. nothing is special about the joint, the service is average, the massage chairs have no cushion left, and over all the feeling is just plain meh. n nwhat got this a 2 star in my book is that they charge you 3 extra if you want to pay with a credit debit card. they try to push you into using a scary looking atm that is hidden at the back of their store. they keep telling you it is only a 1 fee to use it and won't quit pestering you about it. we had to say no 4 times before they would take our credit card, because there was no way i was using that atm and who carries cash around anymore these days? it just seemed super shady and made me feel uncomfortable. i don't know if they just don't want to pay the credit card servicing fees, which on average are about 3 or have something going on with the atm or what. bad business, in my opinion. n nthis is definitely not and will never be my go to place and i really don't have plans to go back. if i do end up here, it will be because of the location to many of the stores we hit on our weekend errands and my hubby surprises me again with pedicures, since i am physically unable to turn my one true love pedicures down.' The customer feels surprise, neutral, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i wentt to this location because my hubby and i were running errands and had lunch in this same area and had more errands in this same shopping area. my hubby surprised me by suggesting to get a pedicure. i can never say no to a pedi, so we ended up here because of its location. i should have yelped it first though! n nthis is your average strip mall nail place. nothing is special about the joint, the service is average, the massage chairs have no cushion left, and over all the feeling is just plain meh. n nwhat got this a 2 star in my book is that they charge you 3 extra if you want to pay with a credit debit card. they try to push you into using a scary looking atm that is hidden at the back of their store. they keep telling you it is only a 1 fee to use it and won't quit pestering you about it. we had to say no 4 times before they would take our credit card, because there was no way i was using that atm and who carries cash around anymore these days? it just seemed super shady and made me feel uncomfortable. i don't know if they just don't want to pay the credit card servicing fees, which on average are about 3 or have something going on with the atm or what. bad business, in my opinion. n nthis is definitely not and will never be my go to place and i really don't have plans to go back. if i do end up here, it will be because of the location to many of the stores we hit on our weekend errands and my hubby surprises me again with pedicures, since i am physically unable to turn my one true love pedicures down.' The customer feels surprise, neutral, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Improve the ambiance: Make the salon more inviting and comfortable, with updated decor, cleanliness, and comfortable massage chairs.

2. Enhance service quality: Train staff to provide exceptional service, ensuring they are attentive, friendly, and professional.

3. Eliminate additional fees: Remove the extra charge for using credit/debit cards and make the payment process more seamless.

4. Address concerns about the ATM: Investigate the concerns about the ATM and either remove it or make it more transparent and user-friendly."
2,"The only reason I gave them two stars was because of the pastrami. The guy takes the dirty rag and wipes the meat slicer and every thing on the counter. My wife got sick, it wasn't hot enough and they put cold pastrami with the plastic still on with the hot! I the L.A. area if you get caught using the dirty wipe down rag where food goes you get a C rating. My roast beef was good though and the hotel was great.","the only reason i gave them two stars was because of the pastrami. the guy takes the dirty rag and wipes the meat slicer and every thing on the counter. my wife got sick, it wasn't hot enough and they put cold pastrami with the plastic still on with the hot! i the l.a. area if you get caught using the dirty wipe down rag where food goes you get a c rating. my roast beef was good though and the hotel was great.","admiration, neutral, approval","[INST] A customer left us a 2-star review: 'the only reason i gave them two stars was because of the pastrami. the guy takes the dirty rag and wipes the meat slicer and every thing on the counter. my wife got sick, it wasn't hot enough and they put cold pastrami with the plastic still on with the hot! i the l.a. area if you get caught using the dirty wipe down rag where food goes you get a c rating. my roast beef was good though and the hotel was great.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the only reason i gave them two stars was because of the pastrami. the guy takes the dirty rag and wipes the meat slicer and every thing on the counter. my wife got sick, it wasn't hot enough and they put cold pastrami with the plastic still on with the hot! i the l.a. area if you get caught using the dirty wipe down rag where food goes you get a c rating. my roast beef was good though and the hotel was great.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we should prioritize food safety and hygiene, ensure proper heating of food items, and remove plastic from pastrami before serving. Here's a suggested response:

""Dear Customer,

Thank you for taking the time to share your feedback. We're truly sorry to hear about your unpleasant experience with our pastrami. Food safety is of utmost importance to us, and we deeply regret that our standards were not met in this instance.

We will immediately address the issue of using a dirty rag for wiping down the meat slicer and counter. Our team will be trained on proper food handling procedures to prevent such incidents from happening in the future."
2,"I was a regular at Nam's till they started decreasing their portion size for the same price.  K23 which was the beef pepper steak with rice is my favorite!!!  But this place does not appreciate customer loyalty, so please don't bother going there.","i was a regular at nam's till they started decreasing their portion size for the same price. k23 which was the beef pepper steak with rice is my favorite!!! but this place does not appreciate customer loyalty, so please don't bother going there.","disapproval, love, admiration","[INST] A customer left us a 2-star review: 'i was a regular at nam's till they started decreasing their portion size for the same price. k23 which was the beef pepper steak with rice is my favorite!!! but this place does not appreciate customer loyalty, so please don't bother going there.' The customer feels disapproval, love, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i was a regular at nam's till they started decreasing their portion size for the same price. k23 which was the beef pepper steak with rice is my favorite!!! but this place does not appreciate customer loyalty, so please don't bother going there.' The customer feels disapproval, love, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Acknowledge their loyalty: Acknowledge the customer's past loyalty to our establishment and express appreciation for their continued support.

2. Address the issue: Admit that there may have been a mistake in adjusting portion sizes and assure them that we value the quality of our dishes and will strive to maintain consistent portion sizes.

3. Offer a solution: Offer to reimburse the customer for their last visit or provide a discount on their next visit to make up for the perceived decrease in value."
1,"Although I also REALLY enjoy Mi Familia (just down the road, literally), I really hope BOTH restaurants succeed. This Roberto's have a drive thru and is open 24hrs which is always nice when looking for something at any hour.\n\nService here was good, food was yummy as always!\nRestaurant was clean inside and out (always a big deal for me, after all-they ARE preparing our food) \n\nThe only reason it is 3 stars and not 4 is their phone service: i've called 3 different times now (we've been eating out a lot lately) and one time the phone was answered in Spanish, so I hung up. The next time was ok and the last (3rd) time was 'Hello?'-phone skills are every bit as important as anything else. If you're rude to me (as they were) then i'm going to go somewhere else (as i said, Mi Familia is just down the road). Please, Thank You, You're Welcome: theseshould be standard on every phone call. \n\nDon't act like i'm inconveniencing you when ordering...\n\nUpdate (down grade from 3 stars): I went to pickup my order (\""Ready in 10 minutes\"", then she hung up) 15 minutes later and it wasn't even started. Today my neighbor and I both have food poisoning-stay away from the chicken AND do yourself a favor- go down the road to Mi Familia. Nicer people, family owned, and quality food.","although i also really enjoy mi familia just down the road, literally , i really hope both restaurants succeed. this roberto's have a drive thru and is open 24hrs which is always nice when looking for something at any hour. n nservice here was good, food was yummy as always! nrestaurant was clean inside and out always a big deal for me, after all they are preparing our food n nthe only reason it is 3 stars and not 4 is their phone service i've called 3 different times now we've been eating out a lot lately and one time the phone was answered in spanish, so i hung up. the next time was ok and the last 3rd time was 'hello?' phone skills are every bit as important as anything else. if you're rude to me as they were then i'm going to go somewhere else as i said, mi familia is just down the road . please, thank you, you're welcome theseshould be standard on every phone call. n ndon't act like i'm inconveniencing you when ordering... n nupdate down grade from 3 stars i went to pickup my order ready in 10 minutes , then she hung up 15 minutes later and it wasn't even started. today my neighbor and i both have food poisoning stay away from the chicken and do yourself a favor go down the road to mi familia. nicer people, family owned, and quality food.","joy, admiration, optimism","[INST] A customer left us a 1-star review: 'although i also really enjoy mi familia just down the road, literally , i really hope both restaurants succeed. this roberto's have a drive thru and is open 24hrs which is always nice when looking for something at any hour. n nservice here was good, food was yummy as always! nrestaurant was clean inside and out always a big deal for me, after all they are preparing our food n nthe only reason it is 3 stars and not 4 is their phone service i've called 3 different times now we've been eating out a lot lately and one time the phone was answered in spanish, so i hung up. the next time was ok and the last 3rd time was 'hello?' phone skills are every bit as important as anything else. if you're rude to me as they were then i'm going to go somewhere else as i said, mi familia is just down the road . please, thank you, you're welcome theseshould be standard on every phone call. n ndon't act like i'm inconveniencing you when ordering... n nupdate down grade from 3 stars i went to pickup my order ready in 10 minutes , then she hung up 15 minutes later and it wasn't even started. today my neighbor and i both have food poisoning stay away from the chicken and do yourself a favor go down the road to mi familia. nicer people, family owned, and quality food.' The customer feels joy, admiration, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'although i also really enjoy mi familia just down the road, literally , i really hope both restaurants succeed. this roberto's have a drive thru and is open 24hrs which is always nice when looking for something at any hour. n nservice here was good, food was yummy as always! nrestaurant was clean inside and out always a big deal for me, after all they are preparing our food n nthe only reason it is 3 stars and not 4 is their phone service i've called 3 different times now we've been eating out a lot lately and one time the phone was answered in spanish, so i hung up. the next time was ok and the last 3rd time was 'hello?' phone skills are every bit as important as anything else. if you're rude to me as they were then i'm going to go somewhere else as i said, mi familia is just down the road . please, thank you, you're welcome theseshould be standard on every phone call. n ndon't act like i'm inconveniencing you when ordering... n nupdate down grade from 3 stars i went to pickup my order ready in 10 minutes , then she hung up 15 minutes later and it wasn't even started. today my neighbor and i both have food poisoning stay away from the chicken and do yourself a favor go down the road to mi familia. nicer people, family owned, and quality food.' The customer feels joy, admiration, optimism. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Phone etiquette: Train staff to answer calls professionally, with a friendly and courteous tone. Standard phrases such as ""please,"" ""thank you,"" and ""you're welcome"" should be used consistently.

2. Multilingual support: Ensure that staff can communicate effectively with customers who speak languages other than English. Providing clear instructions on how to switch languages or offering bilingual staff can help improve the customer experience.

3. Order accuracy and timeliness: Improve the efficiency of the order process to ensure that orders are prepared and ready for pickup as promised."
1,"So in all fairness, the course was actually very nice, but the rating is for the staff at the course.  I was playing with several friends who were new to golf, hence a par 3 executive course.  We were a slow going group, but we offered several times to let the twosome behind us play through.  They said they were fine to play behind us and were entertained by us.  All was good, and the course was nice for a par 3.  But the course marshall was an idiot.  On the 17th hole (read that again....the 17th hole), he rides up in his cart, actually picks up one of our balls in play from our tee shots, and rides up to our group and says we need to observe rate of play.  I told him it's the 17th hole, we've already teed off, so really, not a lot we can do at that point.  He was a jerk and gave us attitude.  If he had actually done his job he would have talked to us about the 5th hole. What a jerk.","so in all fairness, the course was actually very nice, but the rating is for the staff at the course. i was playing with several friends who were new to golf, hence a par 3 executive course. we were a slow going group, but we offered several times to let the twosome behind us play through. they said they were fine to play behind us and were entertained by us. all was good, and the course was nice for a par 3. but the course marshall was an idiot. on the 17th hole read that again....the 17th hole , he rides up in his cart, actually picks up one of our balls in play from our tee shots, and rides up to our group and says we need to observe rate of play. i told him it's the 17th hole, we've already teed off, so really, not a lot we can do at that point. he was a jerk and gave us attitude. if he had actually done his job he would have talked to us about the 5th hole. what a jerk.","annoyance, neutral, disappointment","[INST] A customer left us a 1-star review: 'so in all fairness, the course was actually very nice, but the rating is for the staff at the course. i was playing with several friends who were new to golf, hence a par 3 executive course. we were a slow going group, but we offered several times to let the twosome behind us play through. they said they were fine to play behind us and were entertained by us. all was good, and the course was nice for a par 3. but the course marshall was an idiot. on the 17th hole read that again....the 17th hole , he rides up in his cart, actually picks up one of our balls in play from our tee shots, and rides up to our group and says we need to observe rate of play. i told him it's the 17th hole, we've already teed off, so really, not a lot we can do at that point. he was a jerk and gave us attitude. if he had actually done his job he would have talked to us about the 5th hole. what a jerk.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'so in all fairness, the course was actually very nice, but the rating is for the staff at the course. i was playing with several friends who were new to golf, hence a par 3 executive course. we were a slow going group, but we offered several times to let the twosome behind us play through. they said they were fine to play behind us and were entertained by us. all was good, and the course was nice for a par 3. but the course marshall was an idiot. on the 17th hole read that again....the 17th hole , he rides up in his cart, actually picks up one of our balls in play from our tee shots, and rides up to our group and says we need to observe rate of play. i told him it's the 17th hole, we've already teed off, so really, not a lot we can do at that point. he was a jerk and gave us attitude. if he had actually done his job he would have talked to us about the 5th hole. what a jerk.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps could be taken:

1. Staff Training: Provide training to staff members, particularly course marshalls, on how to communicate effectively with customers, especially when addressing rate of play issues. Emphasize the importance of patience, understanding, and diplomacy.

2. Clear Communication: Implement a system for communicating rate of play issues more effectively. Instead of approaching the group on the 17th hole, the marshall could have communicated with the group earlier about their pace and offered suggestions for improvement."
1,"I tried to go here last night; party of five.  The hostess told us that it would be an hour and 45 minutes before we could be seated, even though there were only a couple of people waiting and there were a few tables inside and all but two tables outside were being used.\n\nNo problem, we went downstairs to RA and had a great meal.","i tried to go here last night party of five. the hostess told us that it would be an hour and 45 minutes before we could be seated, even though there were only a couple of people waiting and there were a few tables inside and all but two tables outside were being used. n nno problem, we went downstairs to ra and had a great meal.","joy, admiration, approval","[INST] A customer left us a 1-star review: 'i tried to go here last night party of five. the hostess told us that it would be an hour and 45 minutes before we could be seated, even though there were only a couple of people waiting and there were a few tables inside and all but two tables outside were being used. n nno problem, we went downstairs to ra and had a great meal.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i tried to go here last night party of five. the hostess told us that it would be an hour and 45 minutes before we could be seated, even though there were only a couple of people waiting and there were a few tables inside and all but two tables outside were being used. n nno problem, we went downstairs to ra and had a great meal.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider implementing the following strategies:

1. Improve seating efficiency: Analyze seating patterns and staffing levels to reduce wait times for parties of five or more.

2. Utilize technology: Implement a digital waitlist system to provide customers with more accurate wait times and reduce perceived wait times.

3. Train staff on customer service: Ensure that staff are well-trained in providing excellent customer service, including communicating wait times effectively and empathetically.

4. Offer incentives: Consider offering incentives, such as a discount or complimentary appetizer, to customers who are willing to wait for a table."
1,"Service was super slow and the food was terribly disappointing.\nThe chicken and shrimp wok-fired dish read well on the menu but was a huge\ndisappointment when it arrived to the table. The chicken was burnt, dry and super salty. The shrimp were over cooked and dry. The vegetables, well, they didn't look like veggies. Overcooked, over seasoned. This place is not worth the effort, keep driving and find some where else to dine.","service was super slow and the food was terribly disappointing. nthe chicken and shrimp wok fired dish read well on the menu but was a huge ndisappointment when it arrived to the table. the chicken was burnt, dry and super salty. the shrimp were over cooked and dry. the vegetables, well, they didn't look like veggies. overcooked, over seasoned. this place is not worth the effort, keep driving and find some where else to dine.","disappointment, disapproval, annoyance","[INST] A customer left us a 1-star review: 'service was super slow and the food was terribly disappointing. nthe chicken and shrimp wok fired dish read well on the menu but was a huge ndisappointment when it arrived to the table. the chicken was burnt, dry and super salty. the shrimp were over cooked and dry. the vegetables, well, they didn't look like veggies. overcooked, over seasoned. this place is not worth the effort, keep driving and find some where else to dine.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'service was super slow and the food was terribly disappointing. nthe chicken and shrimp wok fired dish read well on the menu but was a huge ndisappointment when it arrived to the table. the chicken was burnt, dry and super salty. the shrimp were over cooked and dry. the vegetables, well, they didn't look like veggies. overcooked, over seasoned. this place is not worth the effort, keep driving and find some where else to dine.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's disappointment with the service and food quality.

2. Apologize sincerely: Express regret for the poor experience and assure the customer that we value their feedback and are committed to making things right.

3. Offer a solution: Provide a genuine offer to rectify the situation, such as a complimentary meal or a discount on their next visit.

4. Address the specific issues: Investigate the reasons for the slow service and poor food quality, and take immediate steps to address these issues."
1,"The 8\"" pizzas were fully cooked but the 14\"" and the 18\"" pizzas came with uncooked dough. It was so doughy that someone actually said \""this slice actually held up!\"" when his slice was slightly better. Boneless chicken wings felt slimy and dry at the same time. Actually, all the chicken felt dry. Mac and cheese tasted funny too. I believe the order was supposed to only take about 45 min but it took about 90 min.\n\nThe antipasto salad was decent tho.","the 8 pizzas were fully cooked but the 14 and the 18 pizzas came with uncooked dough. it was so doughy that someone actually said this slice actually held up! when his slice was slightly better. boneless chicken wings felt slimy and dry at the same time. actually, all the chicken felt dry. mac and cheese tasted funny too. i believe the order was supposed to only take about 45 min but it took about 90 min. n nthe antipasto salad was decent tho.","amusement, neutral, joy","[INST] A customer left us a 1-star review: 'the 8 pizzas were fully cooked but the 14 and the 18 pizzas came with uncooked dough. it was so doughy that someone actually said this slice actually held up! when his slice was slightly better. boneless chicken wings felt slimy and dry at the same time. actually, all the chicken felt dry. mac and cheese tasted funny too. i believe the order was supposed to only take about 45 min but it took about 90 min. n nthe antipasto salad was decent tho.' The customer feels amusement, neutral, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the 8 pizzas were fully cooked but the 14 and the 18 pizzas came with uncooked dough. it was so doughy that someone actually said this slice actually held up! when his slice was slightly better. boneless chicken wings felt slimy and dry at the same time. actually, all the chicken felt dry. mac and cheese tasted funny too. i believe the order was supposed to only take about 45 min but it took about 90 min. n nthe antipasto salad was decent tho.' The customer feels amusement, neutral, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality Control: Ensure all pizzas are cooked evenly, with no uncooked dough.
2. Food Preparation: Improve the quality of the boneless chicken wings, ensuring they are neither slimy nor dry.
3. Taste: Address the issue of the mac and cheese tasting unusual. This could involve adjusting recipes or sourcing better ingredients.
4. Timeliness: Reduce the delivery time for orders, aiming to have them ready within the estimated 45 minutes."
1,"After they cancelled my reservation for no reason, embarrassing me in front of my group, I will never stay here again.  \nSad,cause it was my favorite hotel and recommended it highly to all who were coming to Vegas.","after they cancelled my reservation for no reason, embarrassing me in front of my group, i will never stay here again. nsad,cause it was my favorite hotel and recommended it highly to all who were coming to vegas.","embarrassment, disappointment, neutral","[INST] A customer left us a 1-star review: 'after they cancelled my reservation for no reason, embarrassing me in front of my group, i will never stay here again. nsad,cause it was my favorite hotel and recommended it highly to all who were coming to vegas.' The customer feels embarrassment, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'after they cancelled my reservation for no reason, embarrassing me in front of my group, i will never stay here again. nsad,cause it was my favorite hotel and recommended it highly to all who were coming to vegas.' The customer feels embarrassment, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  1. Apologize profusely for the inconvenience and embarrassment caused due to the cancellation of the reservation.

2. Investigate the reason for the cancellation and rectify any internal issues that led to this situation.

3. Offer a sincere and generous compensation, such as a complimentary upgrade, a discount on future stays, or a sincere apology gift.

4. Reach out to the customer personally to address their concerns and offer a solution that demonstrates empathy and understanding.

5. Ensure clear and timely communication with customers regarding any changes or cancellations to avoid similar situations in the future."
1,"Up until Friday, this salon was my favorite. Unfortunately, I will not be back. I asked for the upgraded callous removal which I have successfully received in the past. My female nail tech went so far that I have raw, scabbed toes and heel...only on my right foot. Tom was my favorite tech but he was unavailable, even when I asked for him for my appointment. \n\nNice shop with pleasant staff but one tech ruined it for me.","up until friday, this salon was my favorite. unfortunately, i will not be back. i asked for the upgraded callous removal which i have successfully received in the past. my female nail tech went so far that i have raw, scabbed toes and heel...only on my right foot. tom was my favorite tech but he was unavailable, even when i asked for him for my appointment. n nnice shop with pleasant staff but one tech ruined it for me.","disappointment, sadness, annoyance","[INST] A customer left us a 1-star review: 'up until friday, this salon was my favorite. unfortunately, i will not be back. i asked for the upgraded callous removal which i have successfully received in the past. my female nail tech went so far that i have raw, scabbed toes and heel...only on my right foot. tom was my favorite tech but he was unavailable, even when i asked for him for my appointment. n nnice shop with pleasant staff but one tech ruined it for me.' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'up until friday, this salon was my favorite. unfortunately, i will not be back. i asked for the upgraded callous removal which i have successfully received in the past. my female nail tech went so far that i have raw, scabbed toes and heel...only on my right foot. tom was my favorite tech but he was unavailable, even when i asked for him for my appointment. n nnice shop with pleasant staff but one tech ruined it for me.' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Apologize for the customer's negative experience and express empathy for their discomfort.

2. Offer a complimentary session with the preferred nail technician (Tom, in this case) to address the customer's concerns and ensure a satisfactory experience.

3. Investigate the issue with the female nail technician who performed the callous removal to prevent similar incidents in the future. Provide additional training if necessary.

4. Ensure that the customer's request for a specific technician is prioritized and communicated to the team to avoid scheduling errors."
1,I called this store because I wanted to open a new line I talked to some rude jerk called noel or something who refused to hold my phone for husband so I added my husband as an account manager because I'm working 12 hr shifts I can't go instead of being an easy process my husband was confronted with these Idiots saying it was fraud mind you this man then starts talking over me I told him this is so rude you are supposed to listen to the customer so I asked for the managers name and asked for him to take my # down and call me when I'm off work 7 pm I also had my husband take a note and neither have called me back these people are extremely unprofessional and know nothing on how to treat a customer. I am now Seriously considering ending my almost 10 year relationship with them and going elsewhere and taking all my family members about 20 people 2-8 lines each. To go to another carrier. These people need to learn manners by the way this noel guy hung up on me and no1 will call I guess,i called this store because i wanted to open a new line i talked to some rude jerk called noel or something who refused to hold my phone for husband so i added my husband as an account manager because i'm working 12 hr shifts i can't go instead of being an easy process my husband was confronted with these idiots saying it was fraud mind you this man then starts talking over me i told him this is so rude you are supposed to listen to the customer so i asked for the managers name and asked for him to take my down and call me when i'm off work 7 pm i also had my husband take a note and neither have called me back these people are extremely unprofessional and know nothing on how to treat a customer. i am now seriously considering ending my almost 10 year relationship with them and going elsewhere and taking all my family members about 20 people 2 8 lines each. to go to another carrier. these people need to learn manners by the way this noel guy hung up on me and no1 will call i guess,"annoyance, neutral, anger","[INST] A customer left us a 1-star review: 'i called this store because i wanted to open a new line i talked to some rude jerk called noel or something who refused to hold my phone for husband so i added my husband as an account manager because i'm working 12 hr shifts i can't go instead of being an easy process my husband was confronted with these idiots saying it was fraud mind you this man then starts talking over me i told him this is so rude you are supposed to listen to the customer so i asked for the managers name and asked for him to take my down and call me when i'm off work 7 pm i also had my husband take a note and neither have called me back these people are extremely unprofessional and know nothing on how to treat a customer. i am now seriously considering ending my almost 10 year relationship with them and going elsewhere and taking all my family members about 20 people 2 8 lines each. to go to another carrier. these people need to learn manners by the way this noel guy hung up on me and no1 will call i guess' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i called this store because i wanted to open a new line i talked to some rude jerk called noel or something who refused to hold my phone for husband so i added my husband as an account manager because i'm working 12 hr shifts i can't go instead of being an easy process my husband was confronted with these idiots saying it was fraud mind you this man then starts talking over me i told him this is so rude you are supposed to listen to the customer so i asked for the managers name and asked for him to take my down and call me when i'm off work 7 pm i also had my husband take a note and neither have called me back these people are extremely unprofessional and know nothing on how to treat a customer. i am now seriously considering ending my almost 10 year relationship with them and going elsewhere and taking all my family members about 20 people 2 8 lines each. to go to another carrier. these people need to learn manners by the way this noel guy hung up on me and no1 will call i guess' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the inconvenience and poor service the customer experienced during their call with Noel.
2. Offer a solution to the issue at hand, such as helping the customer add their husband as an account manager and ensuring that the process is made easier and more efficient.
3. Assign a dedicated account manager to the customer to handle their account and ensure that their needs are met in a timely and professional manner.
4. Follow up with the customer to address any concerns and to ensure that their issue has been resolved to their satisfaction."
1,"I bought a Groupon as well as I was upgraded on my first visit to a underarm hair removal in addition to the upper lip.  In total I paid $330 and there were no results after eight-10 visits.  When we complained that we had no success at all, they wanted us to pay more money for four additional sessions.  I think they purposely use low voltage so you keep paying and paying.  I may as well burnt my money in a fire. It seems it may be ok for botox but not hair removal. How sad when that is there name,","i bought a groupon as well as i was upgraded on my first visit to a underarm hair removal in addition to the upper lip. in total i paid 330 and there were no results after eight 10 visits. when we complained that we had no success at all, they wanted us to pay more money for four additional sessions. i think they purposely use low voltage so you keep paying and paying. i may as well burnt my money in a fire. it seems it may be ok for botox but not hair removal. how sad when that is there name,","sadness, disappointment, neutral","[INST] A customer left us a 1-star review: 'i bought a groupon as well as i was upgraded on my first visit to a underarm hair removal in addition to the upper lip. in total i paid 330 and there were no results after eight 10 visits. when we complained that we had no success at all, they wanted us to pay more money for four additional sessions. i think they purposely use low voltage so you keep paying and paying. i may as well burnt my money in a fire. it seems it may be ok for botox but not hair removal. how sad when that is there name,' The customer feels sadness, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i bought a groupon as well as i was upgraded on my first visit to a underarm hair removal in addition to the upper lip. in total i paid 330 and there were no results after eight 10 visits. when we complained that we had no success at all, they wanted us to pay more money for four additional sessions. i think they purposely use low voltage so you keep paying and paying. i may as well burnt my money in a fire. it seems it may be ok for botox but not hair removal. how sad when that is there name,' The customer feels sadness, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge their frustration: Respond to the review by acknowledging their disappointment and expressing empathy for their experience.

2. Offer a solution: Offer to refund their money for the sessions that didn't yield results and provide a complimentary session or two with a higher-voltage machine to address their concerns.

3. Improve communication: Make sure to clearly communicate the number of sessions required for optimal results and the potential need for additional sessions if the customer's individual needs are more complex."
1,Me and my wife went to the meatball spot the classic ball is bland and dry. The stuffed ball I had was empty the pesto was bland. The chef needs to be given salt and pepper. Neather me or my wife will be back.,me and my wife went to the meatball spot the classic ball is bland and dry. the stuffed ball i had was empty the pesto was bland. the chef needs to be given salt and pepper. neather me or my wife will be back.,"neutral, approval, realization","[INST] A customer left us a 1-star review: 'me and my wife went to the meatball spot the classic ball is bland and dry. the stuffed ball i had was empty the pesto was bland. the chef needs to be given salt and pepper. neather me or my wife will be back.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'me and my wife went to the meatball spot the classic ball is bland and dry. the stuffed ball i had was empty the pesto was bland. the chef needs to be given salt and pepper. neather me or my wife will be back.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your meatball spot, consider the following actions:

1. Enhance the flavor of your classic ball by adjusting seasoning, possibly adding more salt and pepper, or experimenting with different spices.

2. Improve the quality of the stuffed ball by ensuring that the filling is evenly distributed and flavorful. You may want to consider using higher-quality ingredients for the filling.

3. Pay attention to the pesto's seasoning and flavor profile, ensuring it is well-balanced and flavorful.

4. Train your chefs on the importance of seasoning food properly, emphasizing the need for taste testing before serving dishes."
1,"I never really liked this place. Every time I dined here I always had a bad meal. Not worth the money. The seafood dishes are bad and the meat dishes are even worse. I think Red Lobster is better, not by much. Save your money and do not even come here.","i never really liked this place. every time i dined here i always had a bad meal. not worth the money. the seafood dishes are bad and the meat dishes are even worse. i think red lobster is better, not by much. save your money and do not even come here.","disapproval, annoyance, disappointment","[INST] A customer left us a 1-star review: 'i never really liked this place. every time i dined here i always had a bad meal. not worth the money. the seafood dishes are bad and the meat dishes are even worse. i think red lobster is better, not by much. save your money and do not even come here.' The customer feels disapproval, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i never really liked this place. every time i dined here i always had a bad meal. not worth the money. the seafood dishes are bad and the meat dishes are even worse. i think red lobster is better, not by much. save your money and do not even come here.' The customer feels disapproval, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially turn their negative review into a positive one, we could consider the following steps:

1. Acknowledge their feedback: Respond to the review by acknowledging their disappointment and expressing empathy for their experience.

2. Offer a solution: Suggest a complimentary meal or a discount on their next visit to give them a chance to try our food again and hopefully have a better experience.

3. Address specific concerns: If possible, investigate the issues they mentioned (e.g., bad seafood and meat dishes) and take steps to improve the quality of those dishes."
1,"Another sold-out show at The Fillmore and another brutal disappointment.  This place cannot, I repeat, cannot manage a big crowd.  Period.  I tried to go into it with an open mind since my last review apparently ruffled a few feathers, but I'm sad to report that nothing has changed or improved since my last visit in August.  This place is a cluster fuck and that's putting it nicely.  The poor, poor design of locating the bathrooms all the way  in the back on the right side basically resulted in a total bottle neck of people pushing and shoving their way down the two stairs that lead from the bar at the top to the bathrooms and smoking area down below.  The security staff, instead of helping people get through and easing the crowded mass, decided to shine their flashlights in everyone's faces while standing against the rail, arms crossed over their chests, looking like a bunch of worthless thugs.  Any attempt to get into the actual bathroom area was often quickly thwarted by someone yelling at you to stay out of the fire lane even though you are simply attempting to get out of the way to help everyone else actually be able to move.  The staff here is the WORST EVER.  That ranges from security to bartenders and everywhere in between.  I've been to smaller venues all over the country that have had bigger crowds and managed them more efficiently.  I made the mistake of giving it another try and I definitely will not be back again after this nightmare.  Sorry Dave.","another sold out show at the fillmore and another brutal disappointment. this place cannot, i repeat, cannot manage a big crowd. period. i tried to go into it with an open mind since my last review apparently ruffled a few feathers, but i'm sad to report that nothing has changed or improved since my last visit in august. this place is a cluster fuck and that's putting it nicely. the poor, poor design of locating the bathrooms all the way in the back on the right side basically resulted in a total bottle neck of people pushing and shoving their way down the two stairs that lead from the bar at the top to the bathrooms and smoking area down below. the security staff, instead of helping people get through and easing the crowded mass, decided to shine their flashlights in everyone's faces while standing against the rail, arms crossed over their chests, looking like a bunch of worthless thugs. any attempt to get into the actual bathroom area was often quickly thwarted by someone yelling at you to stay out of the fire lane even though you are simply attempting to get out of the way to help everyone else actually be able to move. the staff here is the worst ever. that ranges from security to bartenders and everywhere in between. i've been to smaller venues all over the country that have had bigger crowds and managed them more efficiently. i made the mistake of giving it another try and i definitely will not be back again after this nightmare. sorry dave.","disappointment, sadness, annoyance","[INST] A customer left us a 1-star review: 'another sold out show at the fillmore and another brutal disappointment. this place cannot, i repeat, cannot manage a big crowd. period. i tried to go into it with an open mind since my last review apparently ruffled a few feathers, but i'm sad to report that nothing has changed or improved since my last visit in august. this place is a cluster fuck and that's putting it nicely. the poor, poor design of locating the bathrooms all the way in the back on the right side basically resulted in a total bottle neck of people pushing and shoving their way down the two stairs that lead from the bar at the top to the bathrooms and smoking area down below. the security staff, instead of helping people get through and easing the crowded mass, decided to shine their flashlights in everyone's faces while standing against the rail, arms crossed over their chests, looking like a bunch of worthless thugs. any attempt to get into the actual bathroom area was often quickly thwarted by someone yelling at you to stay out of the fire lane even though you are simply attempting to get out of the way to help everyone else actually be able to move. the staff here is the worst ever. that ranges from security to bartenders and everywhere in between. i've been to smaller venues all over the country that have had bigger crowds and managed them more efficiently. i made the mistake of giving it another try and i definitely will not be back again after this nightmare. sorry dave.' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'another sold out show at the fillmore and another brutal disappointment. this place cannot, i repeat, cannot manage a big crowd. period. i tried to go into it with an open mind since my last review apparently ruffled a few feathers, but i'm sad to report that nothing has changed or improved since my last visit in august. this place is a cluster fuck and that's putting it nicely. the poor, poor design of locating the bathrooms all the way in the back on the right side basically resulted in a total bottle neck of people pushing and shoving their way down the two stairs that lead from the bar at the top to the bathrooms and smoking area down below. the security staff, instead of helping people get through and easing the crowded mass, decided to shine their flashlights in everyone's faces while standing against the rail, arms crossed over their chests, looking like a bunch of worthless thugs. any attempt to get into the actual bathroom area was often quickly thwarted by someone yelling at you to stay out of the fire lane even though you are simply attempting to get out of the way to help everyone else actually be able to move. the staff here is the worst ever. that ranges from security to bartenders and everywhere in between. i've been to smaller venues all over the country that have had bigger crowds and managed them more efficiently. i made the mistake of giving it another try and i definitely will not be back again after this nightmare. sorry dave.' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Crowd Management: Improve the crowd flow by redesigning the layout, particularly the location of the bathrooms. Consider adding more bathrooms or relocating them to less congested areas.

2. Security: Train security staff to be more proactive in managing crowds. Instead of standing idly, they should help guide people, ease congestion, and ensure safety.

3. Communication: Ensure clear signage and announcements about fire lanes and other important information to avoid confusion."
1,"When our washing machine died, it was back to the land of the laundromats for a couple of weeks.  This was *not* the place to go.  I figured the convenience of having a \""coinless\"" wash would be better than getting the rolls of quarters.  Found out later that I had a card that with $10 left that I couldn't get refunds.  Finally sold it to another customer but at least quarters I can spend elsewhere.\n\nOn top of that were the kids running everywhere (parents?!?) and some lady with six poodles that peed (the poodles, not the lady) all over a laundry cart, if I have to use the laundromat again, it won't be here.","when our washing machine died, it was back to the land of the laundromats for a couple of weeks. this was not the place to go. i figured the convenience of having a coinless wash would be better than getting the rolls of quarters. found out later that i had a card that with 10 left that i couldn't get refunds. finally sold it to another customer but at least quarters i can spend elsewhere. n non top of that were the kids running everywhere parents?!? and some lady with six poodles that peed the poodles, not the lady all over a laundry cart, if i have to use the laundromat again, it won't be here.","neutral, confusion, realization","[INST] A customer left us a 1-star review: 'when our washing machine died, it was back to the land of the laundromats for a couple of weeks. this was not the place to go. i figured the convenience of having a coinless wash would be better than getting the rolls of quarters. found out later that i had a card that with 10 left that i couldn't get refunds. finally sold it to another customer but at least quarters i can spend elsewhere. n non top of that were the kids running everywhere parents?!? and some lady with six poodles that peed the poodles, not the lady all over a laundry cart, if i have to use the laundromat again, it won't be here.' The customer feels neutral, confusion, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'when our washing machine died, it was back to the land of the laundromats for a couple of weeks. this was not the place to go. i figured the convenience of having a coinless wash would be better than getting the rolls of quarters. found out later that i had a card that with 10 left that i couldn't get refunds. finally sold it to another customer but at least quarters i can spend elsewhere. n non top of that were the kids running everywhere parents?!? and some lady with six poodles that peed the poodles, not the lady all over a laundry cart, if i have to use the laundromat again, it won't be here.' The customer feels neutral, confusion, realization. Concisely, how can we best improve our services for this customer's experience?  1. Improve Communication: Clarify the terms and conditions of the card usage, including refund policies, more clearly to avoid customer confusion.

2. Enhance Cleanliness: Address the issue of pets and ensure that the laundry area is kept clean and free from pet accidents to provide a more pleasant experience for all customers.

3. Control Noise and Movement: Implement measures to minimize noise levels and control the movement of children in the laundry area to create a more peaceful and focused environment for customers.

4. Offer a Loyalty Program: To make up for the inconvenience, consider offering a loyalty program or discounts for frequent users to show appreciation and encourage repeat business."
1,"I took my family here on Valentine's Day. What a disaster! The 45-minute wait was to be expected given that it was Feb. 14, but the hour-long wait to get our food wasn't. Plus, the food was terrible. The clam chowder had some weird spice in it and was congealed. Ick! The burger had a soggy bottom bun. The lobster bisque was gross. It tasted like butter and cream with very little lobster. The only thing I liked was the wedge salad (but it's hard to mess up a chunk of lettuce sprinkled with bacon, blue cheese and tomatoes.) We were all disappointed and will never go back.","i took my family here on valentine's day. what a disaster! the 45 minute wait was to be expected given that it was feb. 14, but the hour long wait to get our food wasn't. plus, the food was terrible. the clam chowder had some weird spice in it and was congealed. ick! the burger had a soggy bottom bun. the lobster bisque was gross. it tasted like butter and cream with very little lobster. the only thing i liked was the wedge salad but it's hard to mess up a chunk of lettuce sprinkled with bacon, blue cheese and tomatoes. we were all disappointed and will never go back.","disgust, annoyance, disappointment","[INST] A customer left us a 1-star review: 'i took my family here on valentine's day. what a disaster! the 45 minute wait was to be expected given that it was feb. 14, but the hour long wait to get our food wasn't. plus, the food was terrible. the clam chowder had some weird spice in it and was congealed. ick! the burger had a soggy bottom bun. the lobster bisque was gross. it tasted like butter and cream with very little lobster. the only thing i liked was the wedge salad but it's hard to mess up a chunk of lettuce sprinkled with bacon, blue cheese and tomatoes. we were all disappointed and will never go back.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i took my family here on valentine's day. what a disaster! the 45 minute wait was to be expected given that it was feb. 14, but the hour long wait to get our food wasn't. plus, the food was terrible. the clam chowder had some weird spice in it and was congealed. ick! the burger had a soggy bottom bun. the lobster bisque was gross. it tasted like butter and cream with very little lobster. the only thing i liked was the wedge salad but it's hard to mess up a chunk of lettuce sprinkled with bacon, blue cheese and tomatoes. we were all disappointed and will never go back.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issues: Respond to the review by acknowledging the long wait times and the quality issues with the food. Apologize for the inconvenience and disappointing experience.

2. Offer a solution: Offer a complimentary meal or a discount on their next visit to make up for the poor experience. This shows that we value their feedback and are willing to make things right.

3. Address the specific issues: Investigate the issues with the food, particularly the clam chowder, burger, and lobster bisque."
1,We called for hotel reservations.  I can't believe how I was spoken to.  The young lady must have had chip on her shoulder.  I guess she thought I was supposed to be serving her.  I hope the stay is more enjoyable than the reservation experience.\n\nJohnny J..,we called for hotel reservations. i can't believe how i was spoken to. the young lady must have had chip on her shoulder. i guess she thought i was supposed to be serving her. i hope the stay is more enjoyable than the reservation experience. n njohnny j..,"joy, optimism, excitement","[INST] A customer left us a 1-star review: 'we called for hotel reservations. i can't believe how i was spoken to. the young lady must have had chip on her shoulder. i guess she thought i was supposed to be serving her. i hope the stay is more enjoyable than the reservation experience. n njohnny j..' The customer feels joy, optimism, excitement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'we called for hotel reservations. i can't believe how i was spoken to. the young lady must have had chip on her shoulder. i guess she thought i was supposed to be serving her. i hope the stay is more enjoyable than the reservation experience. n njohnny j..' The customer feels joy, optimism, excitement. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. **Empathy and Respect**: Ensure our staff is trained to treat every customer with kindness, respect, and understanding. This will help create a positive and welcoming environment.

2. **Clear Communication**: Improve communication skills to ensure that customers feel heard and understood. This includes active listening and responding in a clear and concise manner.

3. **Professionalism**: Maintain a high level of professionalism in all interactions, regardless of the situation or the customer's demeanor. This will help maintain a positive image of the hotel."
1,"My girlfriend has been raving about the Rainforest Cafe and her experiences that she has had with them in Chicago, so when we saw one was available at the MGM Grand (which is just a quick walk from the Excalibur where we're staying), I got a bit excited based on that.\n\nBeing inside the MGM Grand, I expected expensive but the cheapest meal item I found was $15+. That's a bit too much to pay for a salad without a drink. The waiter seemed nice and offered me a margarita or beer. A margarita would have cost $11 to start so I just ordered a Coke (which was $3 I believe.) I ordered the appetizer sampler because it seemed I'd at least get quite a bit of food for my money.\n\nNow, I knew that the reason for the expense would be the convenience of being inside the MGM Grand and the 'show' that is put on by being surrounded by a \""rainforest\"" of sorts. The entire thing is animatronic and features a storm that goes off every half hour or so. Honestly, I found the whole thing laughably cheesy and couldn't believe this is what we were paying extra for. The entire thing would have been impressive If I was much younger and living in the 1980's.... MAYBE.\n\nAs for the quality of service, it was mediocre at best. The table next to us was seated and ordered later, but had their drinks refilled before mine. The waiter often disappeared and it took my girlfriend asking him to get drinks refilled. Food was okay, nothing special and nothing I'd pay extra for.\n\nAll in all, not impressed.","my girlfriend has been raving about the rainforest cafe and her experiences that she has had with them in chicago, so when we saw one was available at the mgm grand which is just a quick walk from the excalibur where we're staying , i got a bit excited based on that. n nbeing inside the mgm grand, i expected expensive but the cheapest meal item i found was 15 . that's a bit too much to pay for a salad without a drink. the waiter seemed nice and offered me a margarita or beer. a margarita would have cost 11 to start so i just ordered a coke which was 3 i believe. i ordered the appetizer sampler because it seemed i'd at least get quite a bit of food for my money. n nnow, i knew that the reason for the expense would be the convenience of being inside the mgm grand and the 'show' that is put on by being surrounded by a rainforest of sorts. the entire thing is animatronic and features a storm that goes off every half hour or so. honestly, i found the whole thing laughably cheesy and couldn't believe this is what we were paying extra for. the entire thing would have been impressive if i was much younger and living in the 1980's.... maybe. n nas for the quality of service, it was mediocre at best. the table next to us was seated and ordered later, but had their drinks refilled before mine. the waiter often disappeared and it took my girlfriend asking him to get drinks refilled. food was okay, nothing special and nothing i'd pay extra for. n nall in all, not impressed.","excitement, neutral, approval","[INST] A customer left us a 1-star review: 'my girlfriend has been raving about the rainforest cafe and her experiences that she has had with them in chicago, so when we saw one was available at the mgm grand which is just a quick walk from the excalibur where we're staying , i got a bit excited based on that. n nbeing inside the mgm grand, i expected expensive but the cheapest meal item i found was 15 . that's a bit too much to pay for a salad without a drink. the waiter seemed nice and offered me a margarita or beer. a margarita would have cost 11 to start so i just ordered a coke which was 3 i believe. i ordered the appetizer sampler because it seemed i'd at least get quite a bit of food for my money. n nnow, i knew that the reason for the expense would be the convenience of being inside the mgm grand and the 'show' that is put on by being surrounded by a rainforest of sorts. the entire thing is animatronic and features a storm that goes off every half hour or so. honestly, i found the whole thing laughably cheesy and couldn't believe this is what we were paying extra for. the entire thing would have been impressive if i was much younger and living in the 1980's.... maybe. n nas for the quality of service, it was mediocre at best. the table next to us was seated and ordered later, but had their drinks refilled before mine. the waiter often disappeared and it took my girlfriend asking him to get drinks refilled. food was okay, nothing special and nothing i'd pay extra for. n nall in all, not impressed.' The customer feels excitement, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'my girlfriend has been raving about the rainforest cafe and her experiences that she has had with them in chicago, so when we saw one was available at the mgm grand which is just a quick walk from the excalibur where we're staying , i got a bit excited based on that. n nbeing inside the mgm grand, i expected expensive but the cheapest meal item i found was 15 . that's a bit too much to pay for a salad without a drink. the waiter seemed nice and offered me a margarita or beer. a margarita would have cost 11 to start so i just ordered a coke which was 3 i believe. i ordered the appetizer sampler because it seemed i'd at least get quite a bit of food for my money. n nnow, i knew that the reason for the expense would be the convenience of being inside the mgm grand and the 'show' that is put on by being surrounded by a rainforest of sorts. the entire thing is animatronic and features a storm that goes off every half hour or so. honestly, i found the whole thing laughably cheesy and couldn't believe this is what we were paying extra for. the entire thing would have been impressive if i was much younger and living in the 1980's.... maybe. n nas for the quality of service, it was mediocre at best. the table next to us was seated and ordered later, but had their drinks refilled before mine. the waiter often disappeared and it took my girlfriend asking him to get drinks refilled. food was okay, nothing special and nothing i'd pay extra for. n nall in all, not impressed.' The customer feels excitement, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Price Point: Offer more affordable meal options, especially for those who are not dining as part of a special occasion.

2. Value Proposition: Clarify the value of the Rainforest Cafe experience, emphasizing the unique animatronic environment and the novelty it offers, especially to younger audiences.

3. Service: Improve service consistency. Ensure all tables are attended to promptly and drinks are refilled regularly.

4. Pricing Transparency: Clearly communicate the reasons for higher prices, such as the unique dining environment and the costs associated with maintaining the animatronic features."
1,"I called this morning because my USB hard drive is not being recognize by my computer. I asked what it would cost to repair it. I was told to come down and they'd take a look at it. I took the morning off of work and drove 45 mins to their shop on Camelback Rd. I showed up and they didn't even look at it. They said it would cost $200 for the inspection and up to $999 to repair it and they would have to send it to another place that has skilled people and the tools to repair something . \n\nThey could have told me that over the phone and I would have not taken the morning off and drove all the way out there. I was definitely misled today and it cost me time and money. Their name is deceptive also because they cannot repair or recover data. They send it to someone who can. They should be called Data Mailers, or Data Parcel Services. A**holes\n\nI found this program called Get Data Back, it costs $80, but I was able to recover all of the files I wanted from the USB drive. That sure beats $1199 these scoundrels wanted to charge me.","i called this morning because my usb hard drive is not being recognize by my computer. i asked what it would cost to repair it. i was told to come down and they'd take a look at it. i took the morning off of work and drove 45 mins to their shop on camelback rd. i showed up and they didn't even look at it. they said it would cost 200 for the inspection and up to 999 to repair it and they would have to send it to another place that has skilled people and the tools to repair something . n nthey could have told me that over the phone and i would have not taken the morning off and drove all the way out there. i was definitely misled today and it cost me time and money. their name is deceptive also because they cannot repair or recover data. they send it to someone who can. they should be called data mailers, or data parcel services. a holes n ni found this program called get data back, it costs 80, but i was able to recover all of the files i wanted from the usb drive. that sure beats 1199 these scoundrels wanted to charge me.","neutral, annoyance, disappointment","[INST] A customer left us a 1-star review: 'i called this morning because my usb hard drive is not being recognize by my computer. i asked what it would cost to repair it. i was told to come down and they'd take a look at it. i took the morning off of work and drove 45 mins to their shop on camelback rd. i showed up and they didn't even look at it. they said it would cost 200 for the inspection and up to 999 to repair it and they would have to send it to another place that has skilled people and the tools to repair something . n nthey could have told me that over the phone and i would have not taken the morning off and drove all the way out there. i was definitely misled today and it cost me time and money. their name is deceptive also because they cannot repair or recover data. they send it to someone who can. they should be called data mailers, or data parcel services. a holes n ni found this program called get data back, it costs 80, but i was able to recover all of the files i wanted from the usb drive. that sure beats 1199 these scoundrels wanted to charge me.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i called this morning because my usb hard drive is not being recognize by my computer. i asked what it would cost to repair it. i was told to come down and they'd take a look at it. i took the morning off of work and drove 45 mins to their shop on camelback rd. i showed up and they didn't even look at it. they said it would cost 200 for the inspection and up to 999 to repair it and they would have to send it to another place that has skilled people and the tools to repair something . n nthey could have told me that over the phone and i would have not taken the morning off and drove all the way out there. i was definitely misled today and it cost me time and money. their name is deceptive also because they cannot repair or recover data. they send it to someone who can. they should be called data mailers, or data parcel services. a holes n ni found this program called get data back, it costs 80, but i was able to recover all of the files i wanted from the usb drive. that sure beats 1199 these scoundrels wanted to charge me.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Provide accurate and transparent information over the phone: In this case, the customer felt misled because they were not informed about the potential costs and the process involved in repairing the USB hard drive. To avoid such situations, we should provide clear and detailed information about the repair process, including costs, before the customer visits the store.

2. Offer a remote diagnosis service: To save customers time and money, we can offer a remote diagnosis service where customers can send us their devices for evaluation, and we can provide an estimate over the phone or through email."
1,The bar will not make it drinks are way do high for that area. Lower your drink prices and bring the bread back and live patio music. During happy hour I ordered  ONE appetizer and ONE fish fry on Friday with 2 drinks came to $50.00  will never go back. Drink was not worth $9.00 a piece I should have tasted some booze in that small tall glass. Also are water jar was warm and so was the water.,the bar will not make it drinks are way do high for that area. lower your drink prices and bring the bread back and live patio music. during happy hour i ordered one appetizer and one fish fry on friday with 2 drinks came to 50.00 will never go back. drink was not worth 9.00 a piece i should have tasted some booze in that small tall glass. also are water jar was warm and so was the water.,"neutral, joy, approval","[INST] A customer left us a 1-star review: 'the bar will not make it drinks are way do high for that area. lower your drink prices and bring the bread back and live patio music. during happy hour i ordered one appetizer and one fish fry on friday with 2 drinks came to 50.00 will never go back. drink was not worth 9.00 a piece i should have tasted some booze in that small tall glass. also are water jar was warm and so was the water.' The customer feels neutral, joy, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the bar will not make it drinks are way do high for that area. lower your drink prices and bring the bread back and live patio music. during happy hour i ordered one appetizer and one fish fry on friday with 2 drinks came to 50.00 will never go back. drink was not worth 9.00 a piece i should have tasted some booze in that small tall glass. also are water jar was warm and so was the water.' The customer feels neutral, joy, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Adjust drink prices: Lower the price of drinks, especially during happy hour, to make them more affordable for customers.

2. Reintroduce popular menu items: Bring back the bread and live patio music, which the customer mentioned they enjoyed in the past.

3. Improve drink quality: Ensure that drinks are properly mixed and contain a sufficient amount of alcohol, so customers feel they are getting good value for their money.

4. Address warm water issue: Ensure that water is served at a cool temperature, either by using a cooler or changing the water more frequently."
1,"Well. We went here.\n\nWe were greeted by 2 peppy and upbeat cute 20something girls. We were expecting that to be the case when we were sat.\n\nStill waiting.\n\nStill waiting.\n\nStill waiting.\n\nI am not lying one bit when I say, we waited 18 minutes and not ONE person came to greet us, serve us water or even acknowledge us.\n\nWe left after waiting 18 minutes for someone to come over. When we walked out the same 2 girls said, \""bye, thanks for coming. How was everything?\""\n\nI literally walked out the door with my friend as our other friend filed a complaint.\n\nThey did NOTHING to get us back to eat there, NOTHING.\n\nThis happened around 2-3PM this past Sunday, 7/9/2012.","well. we went here. n nwe were greeted by 2 peppy and upbeat cute 20something girls. we were expecting that to be the case when we were sat. n nstill waiting. n nstill waiting. n nstill waiting. n ni am not lying one bit when i say, we waited 18 minutes and not one person came to greet us, serve us water or even acknowledge us. n nwe left after waiting 18 minutes for someone to come over. when we walked out the same 2 girls said, bye, thanks for coming. how was everything? n ni literally walked out the door with my friend as our other friend filed a complaint. n nthey did nothing to get us back to eat there, nothing. n nthis happened around 2 3pm this past sunday, 7 9 2012.","neutral, gratitude, curiosity","[INST] A customer left us a 1-star review: 'well. we went here. n nwe were greeted by 2 peppy and upbeat cute 20something girls. we were expecting that to be the case when we were sat. n nstill waiting. n nstill waiting. n nstill waiting. n ni am not lying one bit when i say, we waited 18 minutes and not one person came to greet us, serve us water or even acknowledge us. n nwe left after waiting 18 minutes for someone to come over. when we walked out the same 2 girls said, bye, thanks for coming. how was everything? n ni literally walked out the door with my friend as our other friend filed a complaint. n nthey did nothing to get us back to eat there, nothing. n nthis happened around 2 3pm this past sunday, 7 9 2012.' The customer feels neutral, gratitude, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'well. we went here. n nwe were greeted by 2 peppy and upbeat cute 20something girls. we were expecting that to be the case when we were sat. n nstill waiting. n nstill waiting. n nstill waiting. n ni am not lying one bit when i say, we waited 18 minutes and not one person came to greet us, serve us water or even acknowledge us. n nwe left after waiting 18 minutes for someone to come over. when we walked out the same 2 girls said, bye, thanks for coming. how was everything? n ni literally walked out the door with my friend as our other friend filed a complaint. n nthey did nothing to get us back to eat there, nothing. n nthis happened around 2 3pm this past sunday, 7 9 2012.' The customer feels neutral, gratitude, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we should focus on three key areas: prompt seating, proactive communication, and attentive service.

1. Prompt seating: Ensure that customers are seated promptly upon arrival, ideally within a few minutes. This can be achieved by having a system in place to quickly identify and seat waiting customers.

2. Proactive communication: Train staff to regularly check on customers, offer water or other beverages, and ask if they need assistance. This will help customers feel valued and attended to, reducing the perception of waiting.

3. Attentive service: Encourage staff to be more proactive in addressing customer needs and concerns."
1,"Stay far away from Alex Motenko.  This Russian is nothing more than a scam artist.  I told him my problem before he showed.  He pressed a couple of buttons, charged my wife $75 and told us we had an expensive paperweight that would cost over $1000 to fix.  \n\nI ordered the part myself from shopjimmy.com and paid $74 with shipping.  the part works flawlessly.\n\nSCAMMER  ALERT!  Stay far away from TVision.  I have asked for just a portion of my money back and he refuses.  This guy is a joke.  My next step is driving his internet traffic to a website that exposes everything about him.","stay far away from alex motenko. this russian is nothing more than a scam artist. i told him my problem before he showed. he pressed a couple of buttons, charged my wife 75 and told us we had an expensive paperweight that would cost over 1000 to fix. n ni ordered the part myself from shopjimmy.com and paid 74 with shipping. the part works flawlessly. n nscammer alert! stay far away from tvision. i have asked for just a portion of my money back and he refuses. this guy is a joke. my next step is driving his internet traffic to a website that exposes everything about him.","annoyance, neutral, disapproval","[INST] A customer left us a 1-star review: 'stay far away from alex motenko. this russian is nothing more than a scam artist. i told him my problem before he showed. he pressed a couple of buttons, charged my wife 75 and told us we had an expensive paperweight that would cost over 1000 to fix. n ni ordered the part myself from shopjimmy.com and paid 74 with shipping. the part works flawlessly. n nscammer alert! stay far away from tvision. i have asked for just a portion of my money back and he refuses. this guy is a joke. my next step is driving his internet traffic to a website that exposes everything about him.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'stay far away from alex motenko. this russian is nothing more than a scam artist. i told him my problem before he showed. he pressed a couple of buttons, charged my wife 75 and told us we had an expensive paperweight that would cost over 1000 to fix. n ni ordered the part myself from shopjimmy.com and paid 74 with shipping. the part works flawlessly. n nscammer alert! stay far away from tvision. i have asked for just a portion of my money back and he refuses. this guy is a joke. my next step is driving his internet traffic to a website that exposes everything about him.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the complaint: Respond to the review promptly and professionally, acknowledging the customer's dissatisfaction and expressing regret for their experience.

2. Investigate the issue: Review the details of the service provided to the customer and determine if there was any miscommunication or error in the service delivery.

3. Offer a solution: If an error was made, offer a genuine apology and propose a solution, such as refunding a portion of the payment or providing a discount on future services."
1,"Horrible. Ordered a blue cheese and bacon burger medium rare and got a well done, tasteless abomination. I had a better tasting, juicier burger at an airport Chilli's today.\nThe sweet potato fries were only slightly better.\nThe chipotle ketchup and \""burger sauce\"" where very good.  \nWon't go back and not recommended.","horrible. ordered a blue cheese and bacon burger medium rare and got a well done, tasteless abomination. i had a better tasting, juicier burger at an airport chilli's today. nthe sweet potato fries were only slightly better. nthe chipotle ketchup and burger sauce where very good. nwon't go back and not recommended.","admiration, disapproval, disgust","[INST] A customer left us a 1-star review: 'horrible. ordered a blue cheese and bacon burger medium rare and got a well done, tasteless abomination. i had a better tasting, juicier burger at an airport chilli's today. nthe sweet potato fries were only slightly better. nthe chipotle ketchup and burger sauce where very good. nwon't go back and not recommended.' The customer feels admiration, disapproval, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'horrible. ordered a blue cheese and bacon burger medium rare and got a well done, tasteless abomination. i had a better tasting, juicier burger at an airport chilli's today. nthe sweet potato fries were only slightly better. nthe chipotle ketchup and burger sauce where very good. nwon't go back and not recommended.' The customer feels admiration, disapproval, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Cooking accuracy: Ensure that orders are prepared according to the customer's specifications, especially for items like burgers cooked to a specific doneness.

2. Taste and quality: Improve the taste and quality of our burgers, aiming to make them more flavorful and juicy, similar to the customer's experience at an airport Chili's.

3. Side dishes: Enhance the quality of our sweet potato fries to make them more appealing to the customer."
1,"Awful. Awful. Awful. Awful. \nThey are an AWFUL company with a MARGINAL, overpriced product and what appears to be way too close to a monopoly on the Valley cable market.\n\nI agree with every Poster's experience. \n\nRecently I was severely overcharged via an \""AutoPay\"" checking account transaction. Literally they dipped-in and removed nearly DOUBLE the amount they should have! To add insult to injury, they made the unilateral, ignorant decision to KEEP/credit my cash rather than immediately return the amount to my checking account.  \n\nIt cost me a tremendous amount of time in repeated phone calls, terrible stress, and skimping on GROCERIES for the week it took them to fix their error!!\nDISGUSTING.\n\nAnd as warning - truly do not ever enroll in AutoPay!!  \n\nThe Banks consider it \""At your own risk\"" - and Cox apparently knows this:  they haphazardly commit egregious errors in which they grossly OVERPAY themselves \""by mistake.\""   Additionally, the billing cycles starts 60 minutes after the last one,  which  means you're ALWAYS in a billing-cycle and can NEVER REMOVE Auto-Pay! I had to shut-down my whole Visa/Debit Card - that's what Shiesters they are!!! \n\nI'm just about ready to make the leap to Dish.\nCan't wait. \nBye from me, Cox.","awful. awful. awful. awful. nthey are an awful company with a marginal, overpriced product and what appears to be way too close to a monopoly on the valley cable market. n ni agree with every poster's experience. n nrecently i was severely overcharged via an autopay checking account transaction. literally they dipped in and removed nearly double the amount they should have! to add insult to injury, they made the unilateral, ignorant decision to keep credit my cash rather than immediately return the amount to my checking account. n nit cost me a tremendous amount of time in repeated phone calls, terrible stress, and skimping on groceries for the week it took them to fix their error!! ndisgusting. n nand as warning truly do not ever enroll in autopay!! n nthe banks consider it at your own risk and cox apparently knows this they haphazardly commit egregious errors in which they grossly overpay themselves by mistake. additionally, the billing cycles starts 60 minutes after the last one, which means you're always in a billing cycle and can never remove auto pay! i had to shut down my whole visa debit card that's what shiesters they are!!! n ni'm just about ready to make the leap to dish. ncan't wait. nbye from me, cox.","disgust, annoyance, disapproval","[INST] A customer left us a 1-star review: 'awful. awful. awful. awful. nthey are an awful company with a marginal, overpriced product and what appears to be way too close to a monopoly on the valley cable market. n ni agree with every poster's experience. n nrecently i was severely overcharged via an autopay checking account transaction. literally they dipped in and removed nearly double the amount they should have! to add insult to injury, they made the unilateral, ignorant decision to keep credit my cash rather than immediately return the amount to my checking account. n nit cost me a tremendous amount of time in repeated phone calls, terrible stress, and skimping on groceries for the week it took them to fix their error!! ndisgusting. n nand as warning truly do not ever enroll in autopay!! n nthe banks consider it at your own risk and cox apparently knows this they haphazardly commit egregious errors in which they grossly overpay themselves by mistake. additionally, the billing cycles starts 60 minutes after the last one, which means you're always in a billing cycle and can never remove auto pay! i had to shut down my whole visa debit card that's what shiesters they are!!! n ni'm just about ready to make the leap to dish. ncan't wait. nbye from me, cox.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'awful. awful. awful. awful. nthey are an awful company with a marginal, overpriced product and what appears to be way too close to a monopoly on the valley cable market. n ni agree with every poster's experience. n nrecently i was severely overcharged via an autopay checking account transaction. literally they dipped in and removed nearly double the amount they should have! to add insult to injury, they made the unilateral, ignorant decision to keep credit my cash rather than immediately return the amount to my checking account. n nit cost me a tremendous amount of time in repeated phone calls, terrible stress, and skimping on groceries for the week it took them to fix their error!! ndisgusting. n nand as warning truly do not ever enroll in autopay!! n nthe banks consider it at your own risk and cox apparently knows this they haphazardly commit egregious errors in which they grossly overpay themselves by mistake. additionally, the billing cycles starts 60 minutes after the last one, which means you're always in a billing cycle and can never remove auto pay! i had to shut down my whole visa debit card that's what shiesters they are!!! n ni'm just about ready to make the leap to dish. ncan't wait. nbye from me, cox.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond promptly to the review, acknowledging the customer's frustration and apologizing for the inconvenience they experienced.

2. Address the specific issues: Investigate the overcharging incident, rectify the error, and return the overpaid amount to the customer's checking account immediately.

3. Improve communication: Ensure clear and concise communication with the customer throughout the resolution process, keeping them updated on the progress and the steps being taken to resolve the issue."
1,"I wish I could give them zero stars.  This place is going down hill fast!!!  First off, I come to Vegas about 3-4 per year and usually stay here or the THEhotel.  I'll pass on Mandalay from now on.  Here was my experience this weekend.\n\nSPA:\nI always stay her because the spa was fantastic, now its just like going to Burke Williams, minus the discount.  If you are going to be cheap about what provide for snacks, have it reflect in your prices as well.  I'm paying over $600 for treatments and I'm going getting an apple and lemon water?  Are you joking?  Try harder.  I was stiff walking in, I left with a permanent crick in my neck.\n\nBusiness Center:\nUmmm, since when do you get charged a fee to have your luggage shipped before hand?  You charged me $15 dollars for your associate to kick my box to the front?  So I paid for the shipping and bad service.  Wow.\n\nRooms:\nStill roomy, but the chipped furniture is a turn off.\n\nAs much as I loved staying at Manadalay Bay in the past, this will be my last visit to this hotel.","i wish i could give them zero stars. this place is going down hill fast!!! first off, i come to vegas about 3 4 per year and usually stay here or the thehotel. i'll pass on mandalay from now on. here was my experience this weekend. n nspa ni always stay her because the spa was fantastic, now its just like going to burke williams, minus the discount. if you are going to be cheap about what provide for snacks, have it reflect in your prices as well. i'm paying over 600 for treatments and i'm going getting an apple and lemon water? are you joking? try harder. i was stiff walking in, i left with a permanent crick in my neck. n nbusiness center nummm, since when do you get charged a fee to have your luggage shipped before hand? you charged me 15 dollars for your associate to kick my box to the front? so i paid for the shipping and bad service. wow. n nrooms nstill roomy, but the chipped furniture is a turn off. n nas much as i loved staying at manadalay bay in the past, this will be my last visit to this hotel.","desire, admiration, neutral","[INST] A customer left us a 1-star review: 'i wish i could give them zero stars. this place is going down hill fast!!! first off, i come to vegas about 3 4 per year and usually stay here or the thehotel. i'll pass on mandalay from now on. here was my experience this weekend. n nspa ni always stay her because the spa was fantastic, now its just like going to burke williams, minus the discount. if you are going to be cheap about what provide for snacks, have it reflect in your prices as well. i'm paying over 600 for treatments and i'm going getting an apple and lemon water? are you joking? try harder. i was stiff walking in, i left with a permanent crick in my neck. n nbusiness center nummm, since when do you get charged a fee to have your luggage shipped before hand? you charged me 15 dollars for your associate to kick my box to the front? so i paid for the shipping and bad service. wow. n nrooms nstill roomy, but the chipped furniture is a turn off. n nas much as i loved staying at manadalay bay in the past, this will be my last visit to this hotel.' The customer feels desire, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i wish i could give them zero stars. this place is going down hill fast!!! first off, i come to vegas about 3 4 per year and usually stay here or the thehotel. i'll pass on mandalay from now on. here was my experience this weekend. n nspa ni always stay her because the spa was fantastic, now its just like going to burke williams, minus the discount. if you are going to be cheap about what provide for snacks, have it reflect in your prices as well. i'm paying over 600 for treatments and i'm going getting an apple and lemon water? are you joking? try harder. i was stiff walking in, i left with a permanent crick in my neck. n nbusiness center nummm, since when do you get charged a fee to have your luggage shipped before hand? you charged me 15 dollars for your associate to kick my box to the front? so i paid for the shipping and bad service. wow. n nrooms nstill roomy, but the chipped furniture is a turn off. n nas much as i loved staying at manadalay bay in the past, this will be my last visit to this hotel.' The customer feels desire, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Spa: Enhance the spa services to match the quality they previously experienced. This could involve upgrading treatments, improving facilities, or hiring more skilled therapists.

2. Amenities: Provide more substantial snacks in the spa area. Consider offering a variety of healthy snacks and beverages that cater to different dietary needs and preferences.

3. Customer Service: Improve the business center services by ensuring there are no hidden fees for luggage shipping. Also, ensure that the staff is trained to provide excellent service, such as handling luggage with care and without additional charges."
1,"Mauvaise exp\u00e9rience de A \u00e0 Z. Est-ce parce que nous \u00e9tions un groupe? Les commentaires sont pourtant positifs pour ce resto. Premi\u00e8rement, la serveuse ne nous \u00e0 pas offert de l'eau du robinet et nous \u00e0 tout de suite d\u00e9poser des bouteilles d'eau de source \u00e0 6$ la bouteille. Le confit de carnard est-il bon ? Je ne sais pas, car apr\u00e8s l'avoir command\u00e9, la serveuse nous revient en nous informant qu'il n'en restait plus. En parlant de la serveuse, robe courte, dos d\u00e9couvert, talons hauts et service d'une pr\u00e9tention indescriptible. Nous \u00e9tions un groupe d'environ 15 convives. Nous sentions que nous d\u00e9rangions et la courtoisie \u00e9tait absente. Si vous ne voulez pas de groupe, refuser les plut\u00f4t que de nous donner un service aussi mauvais. \u00c0 la fin du repas, la serveuse apporte une seule facture pour les 15 et refuse de la diviser parmi les couples. Il fallait aviser la personne qui a r\u00e9serv\u00e9 qu'une seule facture serait faite, ce qui n'a pas \u00e9t\u00e9 le cas. Ils n'ont finalement pas eu le choix de faire des factures individuelles s'ils voulaient \u00eatre pay\u00e9s. C'est un resto pour voir et \u00eatre vu et dont je n'ai pas pu appr\u00e9ci\u00e9 l'exp\u00e9rience culinaire. Un jour peut-\u00eatre j'y retournerai mais plus jamais en groupe.","mauvaise exp u00e9rience de a u00e0 z. est ce parce que nous u00e9tions un groupe? les commentaires sont pourtant positifs pour ce resto. premi u00e8rement, la serveuse ne nous u00e0 pas offert de l'eau du robinet et nous u00e0 tout de suite d u00e9poser des bouteilles d'eau de source u00e0 6 la bouteille. le confit de carnard est il bon ? je ne sais pas, car apr u00e8s l'avoir command u00e9, la serveuse nous revient en nous informant qu'il n'en restait plus. en parlant de la serveuse, robe courte, dos d u00e9couvert, talons hauts et service d'une pr u00e9tention indescriptible. nous u00e9tions un groupe d'environ 15 convives. nous sentions que nous d u00e9rangions et la courtoisie u00e9tait absente. si vous ne voulez pas de groupe, refuser les plut u00f4t que de nous donner un service aussi mauvais. u00c0 la fin du repas, la serveuse apporte une seule facture pour les 15 et refuse de la diviser parmi les couples. il fallait aviser la personne qui a r u00e9serv u00e9 qu'une seule facture serait faite, ce qui n'a pas u00e9t u00e9 le cas. ils n'ont finalement pas eu le choix de faire des factures individuelles s'ils voulaient u00eatre pay u00e9s. c'est un resto pour voir et u00eatre vu et dont je n'ai pas pu appr u00e9ci u00e9 l'exp u00e9rience culinaire. un jour peut u00eatre j'y retournerai mais plus jamais en groupe.","neutral, confusion, curiosity","[INST] A customer left us a 1-star review: 'mauvaise exp u00e9rience de a u00e0 z. est ce parce que nous u00e9tions un groupe? les commentaires sont pourtant positifs pour ce resto. premi u00e8rement, la serveuse ne nous u00e0 pas offert de l'eau du robinet et nous u00e0 tout de suite d u00e9poser des bouteilles d'eau de source u00e0 6 la bouteille. le confit de carnard est il bon ? je ne sais pas, car apr u00e8s l'avoir command u00e9, la serveuse nous revient en nous informant qu'il n'en restait plus. en parlant de la serveuse, robe courte, dos d u00e9couvert, talons hauts et service d'une pr u00e9tention indescriptible. nous u00e9tions un groupe d'environ 15 convives. nous sentions que nous d u00e9rangions et la courtoisie u00e9tait absente. si vous ne voulez pas de groupe, refuser les plut u00f4t que de nous donner un service aussi mauvais. u00c0 la fin du repas, la serveuse apporte une seule facture pour les 15 et refuse de la diviser parmi les couples. il fallait aviser la personne qui a r u00e9serv u00e9 qu'une seule facture serait faite, ce qui n'a pas u00e9t u00e9 le cas. ils n'ont finalement pas eu le choix de faire des factures individuelles s'ils voulaient u00eatre pay u00e9s. c'est un resto pour voir et u00eatre vu et dont je n'ai pas pu appr u00e9ci u00e9 l'exp u00e9rience culinaire. un jour peut u00eatre j'y retournerai mais plus jamais en groupe.' The customer feels neutral, confusion, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'mauvaise exp u00e9rience de a u00e0 z. est ce parce que nous u00e9tions un groupe? les commentaires sont pourtant positifs pour ce resto. premi u00e8rement, la serveuse ne nous u00e0 pas offert de l'eau du robinet et nous u00e0 tout de suite d u00e9poser des bouteilles d'eau de source u00e0 6 la bouteille. le confit de carnard est il bon ? je ne sais pas, car apr u00e8s l'avoir command u00e9, la serveuse nous revient en nous informant qu'il n'en restait plus. en parlant de la serveuse, robe courte, dos d u00e9couvert, talons hauts et service d'une pr u00e9tention indescriptible. nous u00e9tions un groupe d'environ 15 convives. nous sentions que nous d u00e9rangions et la courtoisie u00e9tait absente. si vous ne voulez pas de groupe, refuser les plut u00f4t que de nous donner un service aussi mauvais. u00c0 la fin du repas, la serveuse apporte une seule facture pour les 15 et refuse de la diviser parmi les couples. il fallait aviser la personne qui a r u00e9serv u00e9 qu'une seule facture serait faite, ce qui n'a pas u00e9t u00e9 le cas. ils n'ont finalement pas eu le choix de faire des factures individuelles s'ils voulaient u00eatre pay u00e9s. c'est un resto pour voir et u00eatre vu et dont je n'ai pas pu appr u00e9ci u00e9 l'exp u00e9rience culinaire. un jour peut u00eatre j'y retournerai pour voir si les choses ont chang u00e9. merci de lire ma r u00e9ponse.'

Translation: 'Bad experience at A u00e0 Z. Are we treated poorly because we were a group? The comments are supposedly positive for this restaurant. First, the waitress did not offer us tap water and immediately brought us bottles of bottled water at 6 bottles per bottle. Is the duck confit good? I don't know, as I had ordered it, the waitress came back to inform us that there was none left."
1,"We decided to come here after a night of mini golf and it was a huge mistake. We got a table pretty fast considering how busy it was, but walking to our table we saw so many empty seats and so many people waiting. It was strange. I ordered a starter and its never a good sign when it come after your food gets there. Our waitress would forget things we asked for all the time and then when we would ask about it she would tell us she didnt forget she was getting to it. I would have given more respect if she would have just admited to forgeting and moved on. You dont have to lie. Everyone at the table wasnt happy with how there meal came out. Fish was over cooked, noodles dry, drinks being empty for long periods of time, when salad was brought out there was barley any in the bowl. Just a waste of time and money. Avoid.","we decided to come here after a night of mini golf and it was a huge mistake. we got a table pretty fast considering how busy it was, but walking to our table we saw so many empty seats and so many people waiting. it was strange. i ordered a starter and its never a good sign when it come after your food gets there. our waitress would forget things we asked for all the time and then when we would ask about it she would tell us she didnt forget she was getting to it. i would have given more respect if she would have just admited to forgeting and moved on. you dont have to lie. everyone at the table wasnt happy with how there meal came out. fish was over cooked, noodles dry, drinks being empty for long periods of time, when salad was brought out there was barley any in the bowl. just a waste of time and money. avoid.","neutral, realization, surprise","[INST] A customer left us a 1-star review: 'we decided to come here after a night of mini golf and it was a huge mistake. we got a table pretty fast considering how busy it was, but walking to our table we saw so many empty seats and so many people waiting. it was strange. i ordered a starter and its never a good sign when it come after your food gets there. our waitress would forget things we asked for all the time and then when we would ask about it she would tell us she didnt forget she was getting to it. i would have given more respect if she would have just admited to forgeting and moved on. you dont have to lie. everyone at the table wasnt happy with how there meal came out. fish was over cooked, noodles dry, drinks being empty for long periods of time, when salad was brought out there was barley any in the bowl. just a waste of time and money. avoid.' The customer feels neutral, realization, surprise. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'we decided to come here after a night of mini golf and it was a huge mistake. we got a table pretty fast considering how busy it was, but walking to our table we saw so many empty seats and so many people waiting. it was strange. i ordered a starter and its never a good sign when it come after your food gets there. our waitress would forget things we asked for all the time and then when we would ask about it she would tell us she didnt forget she was getting to it. i would have given more respect if she would have just admited to forgeting and moved on. you dont have to lie. everyone at the table wasnt happy with how there meal came out. fish was over cooked, noodles dry, drinks being empty for long periods of time, when salad was brought out there was barley any in the bowl. just a waste of time and money. avoid.' The customer feels neutral, realization, surprise. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Seating Management: Ensure that all tables are utilized efficiently, especially during busy hours. This can help reduce the perceived wait time for customers.

2. Order Accuracy: Improve the accuracy of orders by implementing a more effective communication system between the kitchen and the waitstaff.

3. Timeliness: Ensure that food and drinks are served in a timely manner to avoid long waits.

4. Staff Training: Provide regular training to staff on customer service skills, including active listening, empathy, and honesty. They should be encouraged to admit mistakes and apologize sincerely."
1,"Sadly, I have to join the crowd on this one. I was hoping that Kitchen 56 would make my memories of Vatra go away, but instead just reminded me all over again. Food was WAY overpriced and just OK. Kudos to Eddie the Server who brought with him the only charm available the second time we tried K56; I'd give him 4 stars if the review were based solely on his service & personality. I will say the interior is much better than the previous incarnation, but the spots (lights) at the counter-height 4 top shone in my eyes and made me feel like it was last call...and I don't drink.","sadly, i have to join the crowd on this one. i was hoping that kitchen 56 would make my memories of vatra go away, but instead just reminded me all over again. food was way overpriced and just ok. kudos to eddie the server who brought with him the only charm available the second time we tried k56 i'd give him 4 stars if the review were based solely on his service personality. i will say the interior is much better than the previous incarnation, but the spots lights at the counter height 4 top shone in my eyes and made me feel like it was last call...and i don't drink.","disappointment, sadness, optimism","[INST] A customer left us a 1-star review: 'sadly, i have to join the crowd on this one. i was hoping that kitchen 56 would make my memories of vatra go away, but instead just reminded me all over again. food was way overpriced and just ok. kudos to eddie the server who brought with him the only charm available the second time we tried k56 i'd give him 4 stars if the review were based solely on his service personality. i will say the interior is much better than the previous incarnation, but the spots lights at the counter height 4 top shone in my eyes and made me feel like it was last call...and i don't drink.' The customer feels disappointment, sadness, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'sadly, i have to join the crowd on this one. i was hoping that kitchen 56 would make my memories of vatra go away, but instead just reminded me all over again. food was way overpriced and just ok. kudos to eddie the server who brought with him the only charm available the second time we tried k56 i'd give him 4 stars if the review were based solely on his service personality. i will say the interior is much better than the previous incarnation, but the spots lights at the counter height 4 top shone in my eyes and made me feel like it was last call...and i don't drink.' The customer feels disappointment, sadness, optimism. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Kitchen 56, consider the following steps:

1. Address the food quality and pricing concerns: Investigate the quality of the food served and consider adjusting prices to be more competitive in the market.

2. Improve lighting at the counter height 4-top: Consider replacing the spots lights with softer, less intrusive lighting to create a more comfortable dining experience.

3. Offer a complimentary dish or discount on the next visit: Acknowledge the customer's disappointment and offer a gesture of goodwill, such as a complimentary appetizer or dessert, or a discount on their next visit."
1,"I guess this place is good value because you receive a ton of really terrible food with terrible service at a cheap price.  The food is always cold, the sides are terrible (except for the coleslaw), and the service is terrible - whenever I have gone it is like a bunch of high schoolers are running the place.  Last time I went half the tables weren't cleared,  there was no cutlery to eat with and I had to ask for it 6 times and wait 5 minutes to get anything, and after I did I had a door slammed in my face.   A friend of mine said it was worse that a school cafeteria - I would have to agree.","i guess this place is good value because you receive a ton of really terrible food with terrible service at a cheap price. the food is always cold, the sides are terrible except for the coleslaw , and the service is terrible whenever i have gone it is like a bunch of high schoolers are running the place. last time i went half the tables weren't cleared, there was no cutlery to eat with and i had to ask for it 6 times and wait 5 minutes to get anything, and after i did i had a door slammed in my face. a friend of mine said it was worse that a school cafeteria i would have to agree.","disgust, annoyance, disappointment","[INST] A customer left us a 1-star review: 'i guess this place is good value because you receive a ton of really terrible food with terrible service at a cheap price. the food is always cold, the sides are terrible except for the coleslaw , and the service is terrible whenever i have gone it is like a bunch of high schoolers are running the place. last time i went half the tables weren't cleared, there was no cutlery to eat with and i had to ask for it 6 times and wait 5 minutes to get anything, and after i did i had a door slammed in my face. a friend of mine said it was worse that a school cafeteria i would have to agree.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i guess this place is good value because you receive a ton of really terrible food with terrible service at a cheap price. the food is always cold, the sides are terrible except for the coleslaw , and the service is terrible whenever i have gone it is like a bunch of high schoolers are running the place. last time i went half the tables weren't cleared, there was no cutlery to eat with and i had to ask for it 6 times and wait 5 minutes to get anything, and after i did i had a door slammed in my face. a friend of mine said it was worse that a school cafeteria i would have to agree.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Ensure that the food is consistently hot and of high quality. This may involve improving kitchen procedures, training staff on food preparation, and sourcing better ingredients.

2. Service: Train staff to provide efficient, friendly, and professional service. This includes clearing tables promptly, providing cutlery without being asked multiple times, and ensuring a welcoming atmosphere.

3. Communication: Improve communication with customers, especially when there are delays or issues. Apologize for any inconvenience and keep customers informed about what is being done to rectify the situation."
1,"the food was ok, nothing special... the service is not so good, forget to bring a cup of hot water we asked for and didn't say sorry when we mentioned it... tipped 10% and he yelled at us...","the food was ok, nothing special... the service is not so good, forget to bring a cup of hot water we asked for and didn't say sorry when we mentioned it... tipped 10 and he yelled at us...","annoyance, disapproval, disappointment","[INST] A customer left us a 1-star review: 'the food was ok, nothing special... the service is not so good, forget to bring a cup of hot water we asked for and didn't say sorry when we mentioned it... tipped 10 and he yelled at us...' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the food was ok, nothing special... the service is not so good, forget to bring a cup of hot water we asked for and didn't say sorry when we mentioned it... tipped 10 and he yelled at us...' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  1. Improve Communication: Ensure all staff are trained to maintain clear and respectful communication with customers. Acknowledge and apologize for any mistakes promptly.

2. Enhance Service Quality: Train staff to prioritize customer needs, such as providing requested items like hot water in a timely manner.

3. Encourage Feedback: Show customers that their feedback is valued by actively seeking and addressing their concerns. This can help create a more positive experience.

4. Reward Loyalty: Offer incentives for repeat customers, such as a complimentary item or discount on their next visit, to encourage them to return."
1,"Hotel needs to be updated. Upon arrival to our room we opened the door and the smell of weed smacked us in the face. The safe had an old pair of old stinky loafers. The water pressure in the shower was terrible and it took forever to rinse out my hair. The room was not very clean. Trying to park close to the tower you were in was a cluster. Rooms were cheap, but like they say \""you get what you pay for\""  definitely will not stay at this hotel again.","hotel needs to be updated. upon arrival to our room we opened the door and the smell of weed smacked us in the face. the safe had an old pair of old stinky loafers. the water pressure in the shower was terrible and it took forever to rinse out my hair. the room was not very clean. trying to park close to the tower you were in was a cluster. rooms were cheap, but like they say you get what you pay for definitely will not stay at this hotel again.","neutral, annoyance, disapproval","[INST] A customer left us a 1-star review: 'hotel needs to be updated. upon arrival to our room we opened the door and the smell of weed smacked us in the face. the safe had an old pair of old stinky loafers. the water pressure in the shower was terrible and it took forever to rinse out my hair. the room was not very clean. trying to park close to the tower you were in was a cluster. rooms were cheap, but like they say you get what you pay for definitely will not stay at this hotel again.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'hotel needs to be updated. upon arrival to our room we opened the door and the smell of weed smacked us in the face. the safe had an old pair of old stinky loafers. the water pressure in the shower was terrible and it took forever to rinse out my hair. the room was not very clean. trying to park close to the tower you were in was a cluster. rooms were cheap, but like they say you get what you pay for definitely will not stay at this hotel again.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Address the odor issue: Investigate the source of the marijuana smell in the rooms and take necessary steps to eliminate it.

2. Cleanliness: Enhance the cleaning procedures, particularly focusing on the rooms, to ensure a clean and hygienic environment for guests.

3. Amenities: Inspect and replace old or smelly items in the rooms, such as the safe and its contents.

4. Water pressure: Improve the water pressure in the showers to provide a more enjoyable experience for guests.

5. Parking: Optimize the parking layout to make it easier for guests to park close to the tower."
1,Very disappointed with the 1 hour delivery on a Wednesday evening when we live across the street and we only ordered 2 things.  The food for tge price is not worth it.. I will never order from this place again!,very disappointed with the 1 hour delivery on a wednesday evening when we live across the street and we only ordered 2 things. the food for tge price is not worth it.. i will never order from this place again!,"disappointment, disapproval, annoyance","[INST] A customer left us a 1-star review: 'very disappointed with the 1 hour delivery on a wednesday evening when we live across the street and we only ordered 2 things. the food for tge price is not worth it.. i will never order from this place again!' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'very disappointed with the 1 hour delivery on a wednesday evening when we live across the street and we only ordered 2 things. the food for tge price is not worth it.. i will never order from this place again!' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Apologize for the inconvenience: Acknowledge the customer's frustration and apologize for the delayed delivery, especially considering the short distance and limited order size.

2. Offer a solution: Offer a discount or free delivery on their next order as a gesture of goodwill to make up for the poor experience.

3. Address the issue: Investigate the cause of the delayed delivery, whether it was an internal error or external factors, and take steps to prevent it from happening again.

4. Personalize the response: Mention specific details about their order and location to show that you value their custom and understand their situation."
1,"I didn't even want to give this place 1 star. I was at the avondale \nLocation. I've been experiencing strange light headedness, constant dizziness as well as neck tightness and pain and head numbness. Went to my primary for a referral in hope for an X-ray or scan. Had a negative experience at a different neurologist and was hoping this would be more helpful. Nope. Was quick to diagnose me as depressed and suggested I needed a psychiatrist for an anti depressant instead. What I joke. Still have no answers why I'm struggling daily.","i didn't even want to give this place 1 star. i was at the avondale nlocation. i've been experiencing strange light headedness, constant dizziness as well as neck tightness and pain and head numbness. went to my primary for a referral in hope for an x ray or scan. had a negative experience at a different neurologist and was hoping this would be more helpful. nope. was quick to diagnose me as depressed and suggested i needed a psychiatrist for an anti depressant instead. what i joke. still have no answers why i'm struggling daily.","disappointment, disapproval, optimism","[INST] A customer left us a 1-star review: 'i didn't even want to give this place 1 star. i was at the avondale nlocation. i've been experiencing strange light headedness, constant dizziness as well as neck tightness and pain and head numbness. went to my primary for a referral in hope for an x ray or scan. had a negative experience at a different neurologist and was hoping this would be more helpful. nope. was quick to diagnose me as depressed and suggested i needed a psychiatrist for an anti depressant instead. what i joke. still have no answers why i'm struggling daily.' The customer feels disappointment, disapproval, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i didn't even want to give this place 1 star. i was at the avondale nlocation. i've been experiencing strange light headedness, constant dizziness as well as neck tightness and pain and head numbness. went to my primary for a referral in hope for an x ray or scan. had a negative experience at a different neurologist and was hoping this would be more helpful. nope. was quick to diagnose me as depressed and suggested i needed a psychiatrist for an anti depressant instead. what i joke. still have no answers why i'm struggling daily.' The customer feels disappointment, disapproval, optimism. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Empathy and Understanding: Acknowledge the customer's concerns and express empathy towards their difficult situation. This can be done through a personalized response that shows we understand their frustration and the impact of their symptoms on their daily life.

2. Address the Issue: Assure the customer that we will look into their case and address their concerns with the appropriate medical professionals. This may involve consulting with our neurologist to ensure they are up-to-date on the latest diagnostic techniques and treatment options."
1,"For a \""clean\"" restaurant they sure cut corners and give you nasty food. I ordered the mango mint salad and it was supposed to have grilled chicken and sweet onions, yet the meat looked like cheap cold cuts and the onions looked like they came from a jar. The \""grilled\"" chicken was literally cold cuts. The avocado looked like it has been sitting out all day. Needless to say, I won't be eating here again.","for a clean restaurant they sure cut corners and give you nasty food. i ordered the mango mint salad and it was supposed to have grilled chicken and sweet onions, yet the meat looked like cheap cold cuts and the onions looked like they came from a jar. the grilled chicken was literally cold cuts. the avocado looked like it has been sitting out all day. needless to say, i won't be eating here again.","disappointment, neutral, annoyance","[INST] A customer left us a 1-star review: 'for a clean restaurant they sure cut corners and give you nasty food. i ordered the mango mint salad and it was supposed to have grilled chicken and sweet onions, yet the meat looked like cheap cold cuts and the onions looked like they came from a jar. the grilled chicken was literally cold cuts. the avocado looked like it has been sitting out all day. needless to say, i won't be eating here again.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'for a clean restaurant they sure cut corners and give you nasty food. i ordered the mango mint salad and it was supposed to have grilled chicken and sweet onions, yet the meat looked like cheap cold cuts and the onions looked like they came from a jar. the grilled chicken was literally cold cuts. the avocado looked like it has been sitting out all day. needless to say, i won't be eating here again.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's disappointment and expressing empathy for their experience.

2. Apologize sincerely: Offer a genuine apology for the poor quality of the food and the overall experience.

3. Offer a solution: Provide a solution, such as a complimentary meal or a discount on their next visit, to make amends for the poor experience."
1,"okay, i want to start by saying that i was dressed like a champ and had no money. my two friends however, had a couple dozen K  on them and were dressed \""okay\"". we were treated like shit almost everywhere we went in this casino because of that. Michael Mina was an outstanding place though. if you're hungry and love wine, go there!","okay, i want to start by saying that i was dressed like a champ and had no money. my two friends however, had a couple dozen k on them and were dressed okay . we were treated like shit almost everywhere we went in this casino because of that. michael mina was an outstanding place though. if you're hungry and love wine, go there!","admiration, approval, disappointment","[INST] A customer left us a 1-star review: 'okay, i want to start by saying that i was dressed like a champ and had no money. my two friends however, had a couple dozen k on them and were dressed okay . we were treated like shit almost everywhere we went in this casino because of that. michael mina was an outstanding place though. if you're hungry and love wine, go there!' The customer feels admiration, approval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'okay, i want to start by saying that i was dressed like a champ and had no money. my two friends however, had a couple dozen k on them and were dressed okay . we were treated like shit almost everywhere we went in this casino because of that. michael mina was an outstanding place though. if you're hungry and love wine, go there!' The customer feels admiration, approval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. **Addressing Perceived Discrimination**: Ensure all staff are trained to provide equal service to all customers, regardless of their appearance or financial status.

2. **Improve Customer Service**: Train staff to be more welcoming and attentive to all customers, making them feel valued and respected.

3. **Promote a More Inclusive Environment**: Implement policies that encourage an inclusive environment, where everyone feels comfortable and valued.

4. **Highlight Positive Experiences**: Since the customer had a positive experience at Michael Mina, we could emphasize this aspect of our services to encourage them to return."
1,"Went here to have my nails done.  First of all, I can't tell if they even grasp what I want because they can't speak very good English, and mostly respond with \""yeah, yeah,yeah\"".  Next I come here and I'm the only customer.  I get the one named hy who obviously has poor artistic skills.  I wouldn't have this guy pain the side of my house!  I ended up with a nail polish job that looked like a 4 yr old did it when they were drunk.  I complained to the guy while he was doing it, and his solution was to add more coats of polish!  My nails ended up looking like I dipped my fingers in pink hot wax.  I told three employees i hated it but got nowhere.  Finally I paid and hy had the gall to ask if I wanted to add a tip.  I walked out, but just couldn't accept the shoddy work and went back in.  Henry got attitude and abruptly told me to sit down and wait my turn (now 8 people waiting) to have them fixed.  Totally disappointed, spent almost 3 hours on that should have only taken an hour at the most! I'm irritated with oriental attitude!","went here to have my nails done. first of all, i can't tell if they even grasp what i want because they can't speak very good english, and mostly respond with yeah, yeah,yeah . next i come here and i'm the only customer. i get the one named hy who obviously has poor artistic skills. i wouldn't have this guy pain the side of my house! i ended up with a nail polish job that looked like a 4 yr old did it when they were drunk. i complained to the guy while he was doing it, and his solution was to add more coats of polish! my nails ended up looking like i dipped my fingers in pink hot wax. i told three employees i hated it but got nowhere. finally i paid and hy had the gall to ask if i wanted to add a tip. i walked out, but just couldn't accept the shoddy work and went back in. henry got attitude and abruptly told me to sit down and wait my turn now 8 people waiting to have them fixed. totally disappointed, spent almost 3 hours on that should have only taken an hour at the most! i'm irritated with oriental attitude!","neutral, annoyance, disappointment","[INST] A customer left us a 1-star review: 'went here to have my nails done. first of all, i can't tell if they even grasp what i want because they can't speak very good english, and mostly respond with yeah, yeah,yeah . next i come here and i'm the only customer. i get the one named hy who obviously has poor artistic skills. i wouldn't have this guy pain the side of my house! i ended up with a nail polish job that looked like a 4 yr old did it when they were drunk. i complained to the guy while he was doing it, and his solution was to add more coats of polish! my nails ended up looking like i dipped my fingers in pink hot wax. i told three employees i hated it but got nowhere. finally i paid and hy had the gall to ask if i wanted to add a tip. i walked out, but just couldn't accept the shoddy work and went back in. henry got attitude and abruptly told me to sit down and wait my turn now 8 people waiting to have them fixed. totally disappointed, spent almost 3 hours on that should have only taken an hour at the most! i'm irritated with oriental attitude!' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'went here to have my nails done. first of all, i can't tell if they even grasp what i want because they can't speak very good english, and mostly respond with yeah, yeah,yeah . next i come here and i'm the only customer. i get the one named hy who obviously has poor artistic skills. i wouldn't have this guy pain the side of my house! i ended up with a nail polish job that looked like a 4 yr old did it when they were drunk. i complained to the guy while he was doing it, and his solution was to add more coats of polish! my nails ended up looking like i dipped my fingers in pink hot wax. i told three employees i hated it but got nowhere. finally i paid and hy had the gall to ask if i wanted to add a tip. i walked out, but just couldn't accept the shoddy work and went back in. henry got attitude and abruptly told me to sit down and wait my turn now 8 people waiting to have them fixed. totally disappointed, spent almost 3 hours on that should have only taken an hour at the most! i'm irritated with oriental attitude!' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Language Barrier: Provide language support for customers who may not be fluent in English. This could be through hiring bilingual staff or using translation tools.

2. Communication: Improve communication skills among staff to ensure they understand and can effectively convey the customer's requests.

3. Quality of Service: Enhance the artistic skills of the nail technicians to ensure they can deliver high-quality work. This could involve additional training or hiring more skilled professionals.

4. Customer Service: Train staff to handle customer complaints effectively and professionally."
1,"This is a HORRIBLE company. My mother is disabled and they took advantage of her. Our water leveler was broken and flooding our backyard for 2 months and supposedly had no idea it was the pool. Even though their website states that they check all parts before leaving. Don't understand how they could miss it shooting 1/2 a gallon of water per minute. (we found that out from our water company) I contacted BBB and all they offered was a month refund of pool services. Didn't even offer to pay for the damages in our backyard. We had a new guy come and he could not believe the damages it caused and how they \""didn't know\"". This company is terrible with no morals at all. DO NOT USE THEM",this is a horrible company. my mother is disabled and they took advantage of her. our water leveler was broken and flooding our backyard for 2 months and supposedly had no idea it was the pool. even though their website states that they check all parts before leaving. don't understand how they could miss it shooting 1 2 a gallon of water per minute. we found that out from our water company i contacted bbb and all they offered was a month refund of pool services. didn't even offer to pay for the damages in our backyard. we had a new guy come and he could not believe the damages it caused and how they didn't know . this company is terrible with no morals at all. do not use them,"fear, annoyance, neutral","[INST] A customer left us a 1-star review: 'this is a horrible company. my mother is disabled and they took advantage of her. our water leveler was broken and flooding our backyard for 2 months and supposedly had no idea it was the pool. even though their website states that they check all parts before leaving. don't understand how they could miss it shooting 1 2 a gallon of water per minute. we found that out from our water company i contacted bbb and all they offered was a month refund of pool services. didn't even offer to pay for the damages in our backyard. we had a new guy come and he could not believe the damages it caused and how they didn't know . this company is terrible with no morals at all. do not use them' The customer feels fear, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this is a horrible company. my mother is disabled and they took advantage of her. our water leveler was broken and flooding our backyard for 2 months and supposedly had no idea it was the pool. even though their website states that they check all parts before leaving. don't understand how they could miss it shooting 1 2 a gallon of water per minute. we found that out from our water company i contacted bbb and all they offered was a month refund of pool services. didn't even offer to pay for the damages in our backyard. we had a new guy come and he could not believe the damages it caused and how they didn't know . this company is terrible with no morals at all. do not use them' The customer feels fear, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  1. Empathize and apologize: Acknowledge the customer's frustration and express empathy for their situation. Apologize for the inconvenience and the perceived lack of attention to their mother's needs.

2. Investigate the issue: Conduct a thorough investigation into the malfunctioning water leveler and the prolonged flooding in the backyard. Identify what went wrong and how it could have been prevented.

3. Address the issue promptly: Once the problem is identified, take immediate action to resolve it. Offer to repair or replace the faulty water leveler at no additional cost to the customer."
1,"One star is being considerate....... \nWent @ 5pm on a Saturday & sat @ the bar. Bartender was restocking the bar @ the other end & never greeted us. While we waited patiently for her to come over, 4 people walked in wanting drinks to-go & she served them before even greeting us. I had to stop the Manager to take our drink order & food order after waiting about 10 minutes. \nOnly about 4 tables were occupied in the restaurant, yet it took about 40 minutes to get burgers for the 3 of us. The food was decent but customer service was horrible.","one star is being considerate....... nwent 5pm on a saturday sat the bar. bartender was restocking the bar the other end never greeted us. while we waited patiently for her to come over, 4 people walked in wanting drinks to go she served them before even greeting us. i had to stop the manager to take our drink order food order after waiting about 10 minutes. nonly about 4 tables were occupied in the restaurant, yet it took about 40 minutes to get burgers for the 3 of us. the food was decent but customer service was horrible.","annoyance, disgust, disappointment","[INST] A customer left us a 1-star review: 'one star is being considerate....... nwent 5pm on a saturday sat the bar. bartender was restocking the bar the other end never greeted us. while we waited patiently for her to come over, 4 people walked in wanting drinks to go she served them before even greeting us. i had to stop the manager to take our drink order food order after waiting about 10 minutes. nonly about 4 tables were occupied in the restaurant, yet it took about 40 minutes to get burgers for the 3 of us. the food was decent but customer service was horrible.' The customer feels annoyance, disgust, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'one star is being considerate....... nwent 5pm on a saturday sat the bar. bartender was restocking the bar the other end never greeted us. while we waited patiently for her to come over, 4 people walked in wanting drinks to go she served them before even greeting us. i had to stop the manager to take our drink order food order after waiting about 10 minutes. nonly about 4 tables were occupied in the restaurant, yet it took about 40 minutes to get burgers for the 3 of us. the food was decent but customer service was horrible.' The customer feels annoyance, disgust, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve staff communication and customer engagement: Ensure that all staff members are aware of their responsibilities and are trained to greet customers promptly upon arrival.

2. Prioritize existing customers: Give priority to customers who are already present in the establishment over new customers who want to-go orders.

3. Streamline the ordering process: Implement a system that allows customers to place their orders more efficiently, such as having menus available at the table or a mobile ordering app."
1,"I have been coming here for over 4 years on a weekly basis. They mostly did an average job. However today I went there and left my headphones on the backseat. Even when I was getting out of the car I looked at them and thought to myself no one is going to steal them, I'm a regular. Well I was wrong. When I went to grab the headphones and hour after leaving the wash they were gone, and the wash was now closed.\n\nTLDR: Stole the headphones out of my car.","i have been coming here for over 4 years on a weekly basis. they mostly did an average job. however today i went there and left my headphones on the backseat. even when i was getting out of the car i looked at them and thought to myself no one is going to steal them, i'm a regular. well i was wrong. when i went to grab the headphones and hour after leaving the wash they were gone, and the wash was now closed. n ntldr stole the headphones out of my car.","realization, neutral, disappointment","[INST] A customer left us a 1-star review: 'i have been coming here for over 4 years on a weekly basis. they mostly did an average job. however today i went there and left my headphones on the backseat. even when i was getting out of the car i looked at them and thought to myself no one is going to steal them, i'm a regular. well i was wrong. when i went to grab the headphones and hour after leaving the wash they were gone, and the wash was now closed. n ntldr stole the headphones out of my car.' The customer feels realization, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i have been coming here for over 4 years on a weekly basis. they mostly did an average job. however today i went there and left my headphones on the backseat. even when i was getting out of the car i looked at them and thought to myself no one is going to steal them, i'm a regular. well i was wrong. when i went to grab the headphones and hour after leaving the wash they were gone, and the wash was now closed. n ntldr stole the headphones out of my car.' The customer feels realization, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could:

1. Implement a lost and found system for items left in vehicles. This would provide a sense of security and reassurance for regular customers.

2. Improve communication with customers about the closing hours of the wash. This could help prevent situations where customers feel they have been left stranded after leaving their belongings.

3. Offer a compensation or replacement for the lost headphones as a gesture of goodwill. This could help alleviate the customer's disappointment and demonstrate our commitment to customer satisfaction.

4. Review and reinforce training with staff on the importance of returning found items to the lost and found, especially when the wash is closed."
1,"The Angus Reserve Burger at $12 was a frozen patty cooked to whatever the chef feels like cooking.  If you looking for food or drinks there are other places in Pittsburgh.  Come on Tap room, how many local breweries are located around Pittsburgh.  Update your selection","the angus reserve burger at 12 was a frozen patty cooked to whatever the chef feels like cooking. if you looking for food or drinks there are other places in pittsburgh. come on tap room, how many local breweries are located around pittsburgh. update your selection","neutral, curiosity, confusion","[INST] A customer left us a 1-star review: 'the angus reserve burger at 12 was a frozen patty cooked to whatever the chef feels like cooking. if you looking for food or drinks there are other places in pittsburgh. come on tap room, how many local breweries are located around pittsburgh. update your selection' The customer feels neutral, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the angus reserve burger at 12 was a frozen patty cooked to whatever the chef feels like cooking. if you looking for food or drinks there are other places in pittsburgh. come on tap room, how many local breweries are located around pittsburgh. update your selection' The customer feels neutral, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the feedback: Respond to the review, thank the customer for their feedback, and express our regret for their dissatisfaction with the Angus Reserve Burger.

2. Address the issue: Investigate the quality of the Angus Reserve Burger and ensure that it is fresh and cooked consistently. If necessary, update our cooking procedures to ensure that the burger is cooked to the customer's satisfaction.

3. Offer a solution: Offer the customer a complimentary Angus Reserve Burger, cooked to their specifications, on a future visit."
1,"When it's so difficult to reserve at a restaurant, your expectations obviously rise about the type of service/food you can get there. First time I went, even with a reservation, we had to wait 45 minutes in line. While normally at other restaurants the waiter apologizes and sometimes even offers you drinks on the house for this unforeseen wait, the waiter rudely said it wasn't his fault and we just need to wait or leave.\n\nOverall, nothing special, it's a typical newly opened plateau bistro that claims to be much more than it actually is. Small appetizers, while nicely presented, are mostly bland, no originality in the tastes and sizes are ridiculously small.\n\nSecond time around, ( why we even went back is beyond me)\n\nthe new waiter is even more rude than the first time around, refuses to speak in English, is absolutely unattentive to our table and does what no waiter is ever allowed to do to a customer, calling us cheap and asking us to never come back to this restaurant( each bill was around 25-35$)!!!! I have NEVER seen this type of demeanour in any restaurant not even in France, where the waiters are infamous for being rude.\n\nDon't go there, it is not worth your money, nor your time","when it's so difficult to reserve at a restaurant, your expectations obviously rise about the type of service food you can get there. first time i went, even with a reservation, we had to wait 45 minutes in line. while normally at other restaurants the waiter apologizes and sometimes even offers you drinks on the house for this unforeseen wait, the waiter rudely said it wasn't his fault and we just need to wait or leave. n noverall, nothing special, it's a typical newly opened plateau bistro that claims to be much more than it actually is. small appetizers, while nicely presented, are mostly bland, no originality in the tastes and sizes are ridiculously small. n nsecond time around, why we even went back is beyond me n nthe new waiter is even more rude than the first time around, refuses to speak in english, is absolutely unattentive to our table and does what no waiter is ever allowed to do to a customer, calling us cheap and asking us to never come back to this restaurant each bill was around 25 35 !!!! i have never seen this type of demeanour in any restaurant not even in france, where the waiters are infamous for being rude. n ndon't go there, it is not worth your money, nor your time","neutral, annoyance, disappointment","[INST] A customer left us a 1-star review: 'when it's so difficult to reserve at a restaurant, your expectations obviously rise about the type of service food you can get there. first time i went, even with a reservation, we had to wait 45 minutes in line. while normally at other restaurants the waiter apologizes and sometimes even offers you drinks on the house for this unforeseen wait, the waiter rudely said it wasn't his fault and we just need to wait or leave. n noverall, nothing special, it's a typical newly opened plateau bistro that claims to be much more than it actually is. small appetizers, while nicely presented, are mostly bland, no originality in the tastes and sizes are ridiculously small. n nsecond time around, why we even went back is beyond me n nthe new waiter is even more rude than the first time around, refuses to speak in english, is absolutely unattentive to our table and does what no waiter is ever allowed to do to a customer, calling us cheap and asking us to never come back to this restaurant each bill was around 25 35 !!!! i have never seen this type of demeanour in any restaurant not even in france, where the waiters are infamous for being rude. n ndon't go there, it is not worth your money, nor your time' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'when it's so difficult to reserve at a restaurant, your expectations obviously rise about the type of service food you can get there. first time i went, even with a reservation, we had to wait 45 minutes in line. while normally at other restaurants the waiter apologizes and sometimes even offers you drinks on the house for this unforeseen wait, the waiter rudely said it wasn't his fault and we just need to wait or leave. n noverall, nothing special, it's a typical newly opened plateau bistro that claims to be much more than it actually is. small appetizers, while nicely presented, are mostly bland, no originality in the tastes and sizes are ridiculously small. n nsecond time around, why we even went back is beyond me n nthe new waiter is even more rude than the first time around, refuses to speak in english, is absolutely unattentive to our table and does what no waiter is ever allowed to do to a customer, calling us cheap and asking us to never come back to this restaurant each bill was around 25 35 !!!! i have never seen this type of demeanour in any restaurant not even in france, where the waiters are infamous for being rude. n ndon't go there, it is not worth your money, nor your time' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your restaurant, consider the following steps:

1. Improve wait time management: Address the issue of long wait times, especially for customers with reservations. This could involve better staff scheduling, or improving the system for seating customers.

2. Train staff on customer service: Ensure that your staff are trained to handle customer complaints in a professional and empathetic manner. Apologize for any inconvenience caused and offer solutions, such as complimentary drinks or desserts, to make up for the wait.

3. Enhance menu offerings: Work on improving the taste, originality, and portion sizes of your dishes."
1,"Are you thinking about sleeping here for a vegas trip?\n\nShort Answer:  No.\n\nLong Answer: Saying the walls are paper thin would be a compliment. I was able to tell when and which neighbor was using the bathroom.\n\nThere is no one working late at night. Meaning, if you are trying to sleep at 4am in the morning but the upstairs people are playing nonstop music and having their drunken ass fall to the floor all the time, you can't complain to anyone. The adjacent motel 6 has security, but this shit hole place doesn't.\n\nVending machines are like buying food/drinks at theme parks. $2 per CAN, and about $1.50 for small sized candy.\n\nIf you happen to rent out the room #277, notice the nostalgic dents from someones fists from a previous lifetime.\n\nThe basketball court is more of an \""lol\"" factor. it looks like a dogs head when trying to understand you. other words, tilted.\n\nIf you decide to stay here, you'll notice the fine line between usual vegas (hooters casino area) to ghetto, which is at the best value inn and motel 6.\n\nANd, if you decide to stay at this charming piece of crap.... after your stay, let me ask you this... \""Remember their awesome customer service?... you're right. Neither do I\""\n\n\nps. THey don't charge you until after you check out. Meaning you could show up with a \""reservation\"" but they have no rooms available. As to what almost happened to us. They had a difficult time finding a room for us even though we made a reservation weeks in advance.","are you thinking about sleeping here for a vegas trip? n nshort answer no. n nlong answer saying the walls are paper thin would be a compliment. i was able to tell when and which neighbor was using the bathroom. n nthere is no one working late at night. meaning, if you are trying to sleep at 4am in the morning but the upstairs people are playing nonstop music and having their drunken ass fall to the floor all the time, you can't complain to anyone. the adjacent motel 6 has security, but this shit hole place doesn't. n nvending machines are like buying food drinks at theme parks. 2 per can, and about 1.50 for small sized candy. n nif you happen to rent out the room 277, notice the nostalgic dents from someones fists from a previous lifetime. n nthe basketball court is more of an lol factor. it looks like a dogs head when trying to understand you. other words, tilted. n nif you decide to stay here, you'll notice the fine line between usual vegas hooters casino area to ghetto, which is at the best value inn and motel 6. n nand, if you decide to stay at this charming piece of crap.... after your stay, let me ask you this... remember their awesome customer service?... you're right. neither do i n n nps. they don't charge you until after you check out. meaning you could show up with a reservation but they have no rooms available. as to what almost happened to us. they had a difficult time finding a room for us even though we made a reservation weeks in advance.","neutral, annoyance, disapproval","[INST] A customer left us a 1-star review: 'are you thinking about sleeping here for a vegas trip? n nshort answer no. n nlong answer saying the walls are paper thin would be a compliment. i was able to tell when and which neighbor was using the bathroom. n nthere is no one working late at night. meaning, if you are trying to sleep at 4am in the morning but the upstairs people are playing nonstop music and having their drunken ass fall to the floor all the time, you can't complain to anyone. the adjacent motel 6 has security, but this shit hole place doesn't. n nvending machines are like buying food drinks at theme parks. 2 per can, and about 1.50 for small sized candy. n nif you happen to rent out the room 277, notice the nostalgic dents from someones fists from a previous lifetime. n nthe basketball court is more of an lol factor. it looks like a dogs head when trying to understand you. other words, tilted. n nif you decide to stay here, you'll notice the fine line between usual vegas hooters casino area to ghetto, which is at the best value inn and motel 6. n nand, if you decide to stay at this charming piece of crap.... after your stay, let me ask you this... remember their awesome customer service?... you're right. neither do i n n nps. they don't charge you until after you check out. meaning you could show up with a reservation but they have no rooms available. as to what almost happened to us. they had a difficult time finding a room for us even though we made a reservation weeks in advance.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'are you thinking about sleeping here for a vegas trip? n nshort answer no. n nlong answer saying the walls are paper thin would be a compliment. i was able to tell when and which neighbor was using the bathroom. n nthere is no one working late at night. meaning, if you are trying to sleep at 4am in the morning but the upstairs people are playing nonstop music and having their drunken ass fall to the floor all the time, you can't complain to anyone. the adjacent motel 6 has security, but this shit hole place doesn't. n nvending machines are like buying food drinks at theme parks. 2 per can, and about 1.50 for small sized candy. n nif you happen to rent out the room 277, notice the nostalgic dents from someones fists from a previous lifetime. n nthe basketball court is more of an lol factor. it looks like a dogs head when trying to understand you. other words, tilted. n nif you decide to stay here, you'll notice the fine line between usual vegas hooters casino area to ghetto, which is at the best value inn and motel 6. n nand, if you decide to stay at this charming piece of crap.... after your stay, let me ask you this... remember their awesome customer service?... you're right. neither do i n n nps. they don't charge you until after you check out. meaning you could show up with a reservation but they have no rooms available. as to what almost happened to us. they had a difficult time finding a room for us even though we made a reservation weeks in advance.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Noise Control: Improve the insulation of the walls to reduce noise transfer between rooms, especially at night.

2. Late Night Staffing: Ensure there is adequate staffing during late night hours to address any noise complaints or issues.

3. Pricing of Vending Machines: Review the pricing of vending machines and consider making them more affordable.

4. Room Maintenance: Inspect and repair any damage in rooms, such as the dents mentioned in the review.

5. Communication: Improve communication with guests, especially regarding room availability and reservations."
1,"Generally, Walgreens is a great organization, but they definitely have a bad apple with this store.  Rude, inconsistent employees.  I complained to the Walgreens corporate office about them, but no response.  I guess corporate does not care about customer service complaints.","generally, walgreens is a great organization, but they definitely have a bad apple with this store. rude, inconsistent employees. i complained to the walgreens corporate office about them, but no response. i guess corporate does not care about customer service complaints.","annoyance, anger, neutral","[INST] A customer left us a 1-star review: 'generally, walgreens is a great organization, but they definitely have a bad apple with this store. rude, inconsistent employees. i complained to the walgreens corporate office about them, but no response. i guess corporate does not care about customer service complaints.' The customer feels annoyance, anger, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'generally, walgreens is a great organization, but they definitely have a bad apple with this store. rude, inconsistent employees. i complained to the walgreens corporate office about them, but no response. i guess corporate does not care about customer service complaints.' The customer feels annoyance, anger, neutral. Concisely, how can we best improve our services for this customer's experience?  1. Acknowledge the complaint: Respond to the review promptly, acknowledging the customer's frustration and expressing empathy for their experience.

2. Address the issue: Investigate the specific store mentioned in the review to identify any inconsistencies or poor performance by employees. Take appropriate action to rectify the situation, such as providing additional training or addressing any disciplinary issues.

3. Offer a solution: Offer the customer a personalized solution, such as a refund, store credit, or a phone call from a store manager to discuss their concerns.

4. Follow up: After addressing the issue, follow up with the customer to ensure their satisfaction with the resolution."
1,"I am from San Diego and visited this facility on Wednesday with my family in hopes of some delicious Mexican food. Unfortunately, it was terrible. I ordered 2 of the Carne Asada Fries and 2 carne asada tacos and 3 drinks. The total was overpriced at  $25.  The tacos were small treet tacos and the carne asada fries were a small saucer size serving. The carne asada fries has some nasty nacho cheese, which I have never seen on carne asada fries before. I have to say this was the worst mexican food I have ever had in my life! I will never come back to that place. BTW they get 1 star because I cannot post with no stars.","i am from san diego and visited this facility on wednesday with my family in hopes of some delicious mexican food. unfortunately, it was terrible. i ordered 2 of the carne asada fries and 2 carne asada tacos and 3 drinks. the total was overpriced at 25. the tacos were small treet tacos and the carne asada fries were a small saucer size serving. the carne asada fries has some nasty nacho cheese, which i have never seen on carne asada fries before. i have to say this was the worst mexican food i have ever had in my life! i will never come back to that place. btw they get 1 star because i cannot post with no stars.","disgust, disappointment, fear","[INST] A customer left us a 1-star review: 'i am from san diego and visited this facility on wednesday with my family in hopes of some delicious mexican food. unfortunately, it was terrible. i ordered 2 of the carne asada fries and 2 carne asada tacos and 3 drinks. the total was overpriced at 25. the tacos were small treet tacos and the carne asada fries were a small saucer size serving. the carne asada fries has some nasty nacho cheese, which i have never seen on carne asada fries before. i have to say this was the worst mexican food i have ever had in my life! i will never come back to that place. btw they get 1 star because i cannot post with no stars.' The customer feels disgust, disappointment, fear. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i am from san diego and visited this facility on wednesday with my family in hopes of some delicious mexican food. unfortunately, it was terrible. i ordered 2 of the carne asada fries and 2 carne asada tacos and 3 drinks. the total was overpriced at 25. the tacos were small treet tacos and the carne asada fries were a small saucer size serving. the carne asada fries has some nasty nacho cheese, which i have never seen on carne asada fries before. i have to say this was the worst mexican food i have ever had in my life! i will never come back to that place. btw they get 1 star because i cannot post with no stars.' The customer feels disgust, disappointment, fear. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the poor experience: Acknowledge their disappointment and express regret for the subpar meal they received.

2. Address the specific issues: Investigate the quality of the carne asada fries and tacos, and ensure that the nacho cheese used is appropriate for the dish.

3. Offer a solution: Offer a complimentary meal or discount on their next visit to make up for the unsatisfactory experience."
1,"2nd time I've tried this place in 2 years.  I regret that decision.  Came here last year and picked up an order for my wife and 2 girls, everything was wrong and we were missing a whole sandwich.  My fault for assuming they could give me everything I paid for without me double checking.\n\nFast fwd to this year and the girls really wanted a donut.  Once again, staff was less than courteous, poor help with a confusing menu that we are unfamiliar with.  My wife ordered chicken salad with her bland latte.  10 mins later they let us know they didn't have chicken salad, so they offered a fried chicken sandwich.  Instead my wife asked for the turkey that I had ordered.  Hers came on a croissant, mine was on a French roll.  The picture shows about an inch of turkey piled on the roll, the real sandwiches were seriously 1 slice of turkey.  Wow.  $22 for 2 coffes, 2 hot chocolates, 2 donuts, and 2 turkey sandwiches.  Done with DD.","2nd time i've tried this place in 2 years. i regret that decision. came here last year and picked up an order for my wife and 2 girls, everything was wrong and we were missing a whole sandwich. my fault for assuming they could give me everything i paid for without me double checking. n nfast fwd to this year and the girls really wanted a donut. once again, staff was less than courteous, poor help with a confusing menu that we are unfamiliar with. my wife ordered chicken salad with her bland latte. 10 mins later they let us know they didn't have chicken salad, so they offered a fried chicken sandwich. instead my wife asked for the turkey that i had ordered. hers came on a croissant, mine was on a french roll. the picture shows about an inch of turkey piled on the roll, the real sandwiches were seriously 1 slice of turkey. wow. 22 for 2 coffes, 2 hot chocolates, 2 donuts, and 2 turkey sandwiches. done with dd.","remorse, disappointment, sadness","[INST] A customer left us a 1-star review: '2nd time i've tried this place in 2 years. i regret that decision. came here last year and picked up an order for my wife and 2 girls, everything was wrong and we were missing a whole sandwich. my fault for assuming they could give me everything i paid for without me double checking. n nfast fwd to this year and the girls really wanted a donut. once again, staff was less than courteous, poor help with a confusing menu that we are unfamiliar with. my wife ordered chicken salad with her bland latte. 10 mins later they let us know they didn't have chicken salad, so they offered a fried chicken sandwich. instead my wife asked for the turkey that i had ordered. hers came on a croissant, mine was on a french roll. the picture shows about an inch of turkey piled on the roll, the real sandwiches were seriously 1 slice of turkey. wow. 22 for 2 coffes, 2 hot chocolates, 2 donuts, and 2 turkey sandwiches. done with dd.' The customer feels remorse, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: '2nd time i've tried this place in 2 years. i regret that decision. came here last year and picked up an order for my wife and 2 girls, everything was wrong and we were missing a whole sandwich. my fault for assuming they could give me everything i paid for without me double checking. n nfast fwd to this year and the girls really wanted a donut. once again, staff was less than courteous, poor help with a confusing menu that we are unfamiliar with. my wife ordered chicken salad with her bland latte. 10 mins later they let us know they didn't have chicken salad, so they offered a fried chicken sandwich. instead my wife asked for the turkey that i had ordered. hers came on a croissant, mine was on a french roll. the picture shows about an inch of turkey piled on the roll, the real sandwiches were seriously 1 slice of turkey. wow. 22 for 2 coffes, 2 hot chocolates, 2 donuts, and 2 turkey sandwiches. done with dd.' The customer feels remorse, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience?  1. Improve Communication: Ensure staff is trained to communicate effectively with customers, especially when there are menu changes or unavailability of certain items.

2. Double-Check Orders: Implement a system to double-check orders before they are prepared, to minimize errors and ensure accuracy.

3. Courtesy and Attentiveness: Train staff to be more courteous and attentive to customers, especially when they are unfamiliar with the menu.

4. Menu Clarity: Simplify the menu to make it more user-friendly, with clear descriptions and images of each item."
1,"Our group got food poisoning from eating here. The service was great, but we got so sick afterwards we can never come back. \n\nStay AWAY! there are many other options for eating in the Venetian","our group got food poisoning from eating here. the service was great, but we got so sick afterwards we can never come back. n nstay away! there are many other options for eating in the venetian","disappointment, sadness, admiration","[INST] A customer left us a 1-star review: 'our group got food poisoning from eating here. the service was great, but we got so sick afterwards we can never come back. n nstay away! there are many other options for eating in the venetian' The customer feels disappointment, sadness, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'our group got food poisoning from eating here. the service was great, but we got so sick afterwards we can never come back. n nstay away! there are many other options for eating in the venetian' The customer feels disappointment, sadness, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and prevent future incidents of food poisoning, we can take the following steps:

1. Investigate the incident: Contact the health department to investigate the cause of the food poisoning. This may involve testing food samples, interviewing staff, and reviewing kitchen practices.

2. Address the issue: Based on the investigation, take appropriate action to address the issue. This may include retraining staff on food safety practices, updating kitchen equipment, or changing food suppliers.

3. Apologize and offer compensation: Reach out to the customer to apologize for their experience and offer compensation for their meal and any medical expenses related to the food poisoning."
1,"Just when I thought finally  arrived to be told the two beds room I paid for was gone and I should of read the fine print, so I asked for a manager, ten min later she comes with a bad attitude and presided to tell me you should of been here sooner so I got loud at the point a room became available she offered me nothing even when I told here I walked a long ways in the cold wind to find a parking and it took me over an hour all I wanted is a little simpathy  thx for nothing Roxane. You should be hidden in the back not running  the front disk.","just when i thought finally arrived to be told the two beds room i paid for was gone and i should of read the fine print, so i asked for a manager, ten min later she comes with a bad attitude and presided to tell me you should of been here sooner so i got loud at the point a room became available she offered me nothing even when i told here i walked a long ways in the cold wind to find a parking and it took me over an hour all i wanted is a little simpathy thx for nothing roxane. you should be hidden in the back not running the front disk.","neutral, annoyance, disappointment","[INST] A customer left us a 1-star review: 'just when i thought finally arrived to be told the two beds room i paid for was gone and i should of read the fine print, so i asked for a manager, ten min later she comes with a bad attitude and presided to tell me you should of been here sooner so i got loud at the point a room became available she offered me nothing even when i told here i walked a long ways in the cold wind to find a parking and it took me over an hour all i wanted is a little simpathy thx for nothing roxane. you should be hidden in the back not running the front disk.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'just when i thought finally arrived to be told the two beds room i paid for was gone and i should of read the fine print, so i asked for a manager, ten min later she comes with a bad attitude and presided to tell me you should of been here sooner so i got loud at the point a room became available she offered me nothing even when i told here i walked a long ways in the cold wind to find a parking and it took me over an hour all i wanted is a little simpathy thx for nothing roxane. you should be hidden in the back not running the front disk.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  1. Improve Communication: Clearly communicate any changes or issues related to bookings, such as room availability, in advance. This can be done through email, phone calls, or text messages.

2. Enhance Customer Service: Train staff to handle customer complaints with empathy and professionalism. A manager with a bad attitude can escalate a situation and damage the customer's perception of the business.

3. Offer Compensation: In this case, the customer had a long and difficult journey to reach the hotel. Offering a small gesture, such as a discount on their stay or a complimentary amenity, could help make up for the inconvenience."
1,"This was my hope for a  good get away and it did nothing for me.  Just to take the kids out and enjoy a day near the water.\n\nService was fine being seated inside with pretty girls.  It's a big dated but it's better to sit outside for sure, for more room.  \n\nWaitresses were nice but very slow.  Tea refills per few and far between and food was not worth the money.  Food did come in a timely fashion.\n\nOnion Rings were very bland and simple and would not order them again.\n\nNacho's with pork and beans on them was not even close to very good.  The best thing on the chips was the real cheese, sour cream, and jalapeno's.\n\nBlue Cheese Burger was just par.  Nothing to write home about unless it's on Yelp.\n\nI won't be going back especially since I paid $6.00 to get into the part to eat.\n\nI hope the owners and managers read Yelp.  I would hope you would try to spice things up more.  People want a place to go and have a decent food, ice cream for the kids, and alcohol for all the others.  This could be a killer location and place, but I have been very spoiled by Antelope Marina at Lake Powell.","this was my hope for a good get away and it did nothing for me. just to take the kids out and enjoy a day near the water. n nservice was fine being seated inside with pretty girls. it's a big dated but it's better to sit outside for sure, for more room. n nwaitresses were nice but very slow. tea refills per few and far between and food was not worth the money. food did come in a timely fashion. n nonion rings were very bland and simple and would not order them again. n nnacho's with pork and beans on them was not even close to very good. the best thing on the chips was the real cheese, sour cream, and jalapeno's. n nblue cheese burger was just par. nothing to write home about unless it's on yelp. n ni won't be going back especially since i paid 6.00 to get into the part to eat. n ni hope the owners and managers read yelp. i would hope you would try to spice things up more. people want a place to go and have a decent food, ice cream for the kids, and alcohol for all the others. this could be a killer location and place, but i have been very spoiled by antelope marina at lake powell.","neutral, optimism, disapproval","[INST] A customer left us a 1-star review: 'this was my hope for a good get away and it did nothing for me. just to take the kids out and enjoy a day near the water. n nservice was fine being seated inside with pretty girls. it's a big dated but it's better to sit outside for sure, for more room. n nwaitresses were nice but very slow. tea refills per few and far between and food was not worth the money. food did come in a timely fashion. n nonion rings were very bland and simple and would not order them again. n nnacho's with pork and beans on them was not even close to very good. the best thing on the chips was the real cheese, sour cream, and jalapeno's. n nblue cheese burger was just par. nothing to write home about unless it's on yelp. n ni won't be going back especially since i paid 6.00 to get into the part to eat. n ni hope the owners and managers read yelp. i would hope you would try to spice things up more. people want a place to go and have a decent food, ice cream for the kids, and alcohol for all the others. this could be a killer location and place, but i have been very spoiled by antelope marina at lake powell.' The customer feels neutral, optimism, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this was my hope for a good get away and it did nothing for me. just to take the kids out and enjoy a day near the water. n nservice was fine being seated inside with pretty girls. it's a big dated but it's better to sit outside for sure, for more room. n nwaitresses were nice but very slow. tea refills per few and far between and food was not worth the money. food did come in a timely fashion. n nonion rings were very bland and simple and would not order them again. n nnacho's with pork and beans on them was not even close to very good. the best thing on the chips was the real cheese, sour cream, and jalapeno's. n nblue cheese burger was just par. nothing to write home about unless it's on yelp. n ni won't be going back especially since i paid 6.00 to get into the part to eat. n ni hope the owners and managers read yelp. i would hope you would try to spice things up more. people want a place to go and have a decent food, ice cream for the kids, and alcohol for all the others. this could be a killer location and place, but i have been very spoiled by antelope marina at lake powell.' The customer feels neutral, optimism, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance the food quality and variety, particularly for non-ion rings and nachos with pork and beans.
2. Increase the speed of service, specifically refilling drinks and serving food more promptly.
3. Consider offering more options for kids, such as ice cream or other kid-friendly food items.
4. Improve the ambiance of the outdoor seating area to make it more appealing and spacious.
5. Consider offering more flavorful and unique menu items to make the dining experience more memorable.
6. Review the pricing structure, especially for the entrance fee to the dining area."
1,"This review is for the minute clinic-\nDo not come here!! Go somewhere, anywhere else.\nI caught the flu so I checked online to see there was no wait time at this location. Checked in and the computer said it would be a 10-15 minute wait. No problem... Well after 30 minutes, some lady calls me up front to tell me they cant see me because they close at 5:30 and the doctor will not stay past closing. So frustrating. I ended up going to UMC instead.","this review is for the minute clinic ndo not come here!! go somewhere, anywhere else. ni caught the flu so i checked online to see there was no wait time at this location. checked in and the computer said it would be a 10 15 minute wait. no problem... well after 30 minutes, some lady calls me up front to tell me they cant see me because they close at 5 30 and the doctor will not stay past closing. so frustrating. i ended up going to umc instead.","annoyance, disappointment, neutral","[INST] A customer left us a 1-star review: 'this review is for the minute clinic ndo not come here!! go somewhere, anywhere else. ni caught the flu so i checked online to see there was no wait time at this location. checked in and the computer said it would be a 10 15 minute wait. no problem... well after 30 minutes, some lady calls me up front to tell me they cant see me because they close at 5 30 and the doctor will not stay past closing. so frustrating. i ended up going to umc instead.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this review is for the minute clinic ndo not come here!! go somewhere, anywhere else. ni caught the flu so i checked online to see there was no wait time at this location. checked in and the computer said it would be a 10 15 minute wait. no problem... well after 30 minutes, some lady calls me up front to tell me they cant see me because they close at 5 30 and the doctor will not stay past closing. so frustrating. i ended up going to umc instead.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Accurate wait time estimation: Ensure the wait time estimation provided by the online check-in system is more reliable and closer to the actual wait time.

2. Flexible scheduling: Offer extended hours or flexible scheduling options to accommodate customers who may arrive close to closing time.

3. Clear communication: Improve communication with customers regarding appointment availability and any changes to their scheduled appointment.

4. Staff availability: Ensure that staff members are available to attend to customers until the official closing time, and that doctors are willing to stay beyond their scheduled hours if necessary."
1,"This place has a disgusting smell when you walk in and then the food is just ok.  My husband and I had breakfast burritos, I have to say my bacon was crispy which was the only good part.  My husband had sausage and he ended up with food poising, so we will never go back.","this place has a disgusting smell when you walk in and then the food is just ok. my husband and i had breakfast burritos, i have to say my bacon was crispy which was the only good part. my husband had sausage and he ended up with food poising, so we will never go back.","disgust, annoyance, neutral","[INST] A customer left us a 1-star review: 'this place has a disgusting smell when you walk in and then the food is just ok. my husband and i had breakfast burritos, i have to say my bacon was crispy which was the only good part. my husband had sausage and he ended up with food poising, so we will never go back.' The customer feels disgust, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this place has a disgusting smell when you walk in and then the food is just ok. my husband and i had breakfast burritos, i have to say my bacon was crispy which was the only good part. my husband had sausage and he ended up with food poising, so we will never go back.' The customer feels disgust, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  1. Address the hygiene issue: Investigate the cause of the unpleasant smell and take immediate action to rectify it. This could involve deep cleaning, improving ventilation, or addressing a potential waste disposal problem.

2. Improve food quality and safety: Review your food preparation processes to ensure consistency in taste and quality. Consider sourcing higher-quality ingredients for your breakfast burritos. Implement strict food safety protocols to prevent incidents like food poisoning.

3. Apologize and offer compensation: Reach out to the customer to express your sincere apologies for their negative experience. Offer a complimentary meal or a discount on their next visit as a gesture of goodwill."
1,"Disappointment comes in small portions: I understand what they are trying to achieve. I understand they would like me to order 5-6 items, but I have no desire to spend anything over $50 for lunch. The sangria was the only morsel of hope for me to ever return. Having all the potential in the world, they could make this place fantastic. Considering my guest and I were the only ones eating in the middle of lunch hour I am positive that we are not the only ones who feel this way.","disappointment comes in small portions i understand what they are trying to achieve. i understand they would like me to order 5 6 items, but i have no desire to spend anything over 50 for lunch. the sangria was the only morsel of hope for me to ever return. having all the potential in the world, they could make this place fantastic. considering my guest and i were the only ones eating in the middle of lunch hour i am positive that we are not the only ones who feel this way.","disappointment, optimism, disapproval","[INST] A customer left us a 1-star review: 'disappointment comes in small portions i understand what they are trying to achieve. i understand they would like me to order 5 6 items, but i have no desire to spend anything over 50 for lunch. the sangria was the only morsel of hope for me to ever return. having all the potential in the world, they could make this place fantastic. considering my guest and i were the only ones eating in the middle of lunch hour i am positive that we are not the only ones who feel this way.' The customer feels disappointment, optimism, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'disappointment comes in small portions i understand what they are trying to achieve. i understand they would like me to order 5 6 items, but i have no desire to spend anything over 50 for lunch. the sangria was the only morsel of hope for me to ever return. having all the potential in the world, they could make this place fantastic. considering my guest and i were the only ones eating in the middle of lunch hour i am positive that we are not the only ones who feel this way.' The customer feels disappointment, optimism, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Affordable Options: Offer a more diverse menu with affordable lunch options under $50. This will cater to customers who prefer budget-friendly meals.

2. Value for Money: Enhance the quality of the food and drinks, especially the sangria, to make it worth the price and encourage repeat visits.

3. Promote Specials: During off-peak hours, offer special deals or discounts to attract more customers and make the dining experience more appealing."
1,"Cute, modern, pastel love-fest looking place.\n\nI requested a sample of the Carrot Cake, which was promptly handed over: white gelato, white spoon... and a black, curly hair.\n\nTruly, a Kodak moment.","cute, modern, pastel love fest looking place. n ni requested a sample of the carrot cake, which was promptly handed over white gelato, white spoon... and a black, curly hair. n ntruly, a kodak moment.","admiration, neutral, love","[INST] A customer left us a 1-star review: 'cute, modern, pastel love fest looking place. n ni requested a sample of the carrot cake, which was promptly handed over white gelato, white spoon... and a black, curly hair. n ntruly, a kodak moment.' The customer feels admiration, neutral, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'cute, modern, pastel love fest looking place. n ni requested a sample of the carrot cake, which was promptly handed over white gelato, white spoon... and a black, curly hair. n ntruly, a kodak moment.' The customer feels admiration, neutral, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could take the following steps:

1. Clarify menu items: Ensure that all menu items are clearly labeled and accurately described to avoid confusion.

2. Improve presentation: Pay attention to the presentation of food items, especially when serving samples. Use appropriate utensils and ensure that they are clean.

3. Train staff on customer service: Train staff to handle customer requests professionally and efficiently, and to be mindful of the customer's experience.

4. Address feedback: Acknowledge the customer's feedback and express appreciation for their review."
1,"I was excited to try this place out.   Seating is very limited and wait times are around an hour.   After waiting for an hour to be seated, We waited another 30 minutes for a server to come and get our order and drinks.  When food came out it basically In-and-Out burger.. Food was gross..   Tried to talk to the manager but could get anyone's attention because they are so understaffed..  Will not be going back.","i was excited to try this place out. seating is very limited and wait times are around an hour. after waiting for an hour to be seated, we waited another 30 minutes for a server to come and get our order and drinks. when food came out it basically in and out burger.. food was gross.. tried to talk to the manager but could get anyone's attention because they are so understaffed.. will not be going back.","excitement, neutral, curiosity","[INST] A customer left us a 1-star review: 'i was excited to try this place out. seating is very limited and wait times are around an hour. after waiting for an hour to be seated, we waited another 30 minutes for a server to come and get our order and drinks. when food came out it basically in and out burger.. food was gross.. tried to talk to the manager but could get anyone's attention because they are so understaffed.. will not be going back.' The customer feels excitement, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i was excited to try this place out. seating is very limited and wait times are around an hour. after waiting for an hour to be seated, we waited another 30 minutes for a server to come and get our order and drinks. when food came out it basically in and out burger.. food was gross.. tried to talk to the manager but could get anyone's attention because they are so understaffed.. will not be going back.' The customer feels excitement, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Seating: Increase the number of seats available to accommodate more customers and reduce wait times.

2. Wait Times: Improve efficiency in seating customers and reduce wait times by having a more organized system or reservation system.

3. Staffing: Hire more staff members to ensure that there is adequate coverage during peak hours. This will help to reduce wait times for both seating and service.

4. Service: Train staff to prioritize customer service and respond promptly to customer requests. This includes taking orders and delivering food in a timely manner."
1,"If this is your favourite restaurant, you need to get out more. \n\nWe had ribs and Amarillo chicken - the ribs were the blandest ribs I've ever had, and my Amarillo chicken tasted like a piece of chicken had been thrown in the oven, with a slice of processed cheese dumped on top. The seasoned vegetables were 3 sprigs of broccoli, 2 pieces of mini corn and 1 carrot stick. The service was helpful where possible, but they had far too many tables to look after to provide real service. We had to flag down the server every time.","if this is your favourite restaurant, you need to get out more. n nwe had ribs and amarillo chicken the ribs were the blandest ribs i've ever had, and my amarillo chicken tasted like a piece of chicken had been thrown in the oven, with a slice of processed cheese dumped on top. the seasoned vegetables were 3 sprigs of broccoli, 2 pieces of mini corn and 1 carrot stick. the service was helpful where possible, but they had far too many tables to look after to provide real service. we had to flag down the server every time.","neutral, approval, admiration","[INST] A customer left us a 1-star review: 'if this is your favourite restaurant, you need to get out more. n nwe had ribs and amarillo chicken the ribs were the blandest ribs i've ever had, and my amarillo chicken tasted like a piece of chicken had been thrown in the oven, with a slice of processed cheese dumped on top. the seasoned vegetables were 3 sprigs of broccoli, 2 pieces of mini corn and 1 carrot stick. the service was helpful where possible, but they had far too many tables to look after to provide real service. we had to flag down the server every time.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'if this is your favourite restaurant, you need to get out more. n nwe had ribs and amarillo chicken the ribs were the blandest ribs i've ever had, and my amarillo chicken tasted like a piece of chicken had been thrown in the oven, with a slice of processed cheese dumped on top. the seasoned vegetables were 3 sprigs of broccoli, 2 pieces of mini corn and 1 carrot stick. the service was helpful where possible, but they had far too many tables to look after to provide real service. we had to flag down the server every time.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance the quality and flavor of our ribs and Amarillo chicken dishes. This could involve adjusting seasonings, cooking techniques, or sourcing higher-quality ingredients.

2. Improve the presentation of our dishes, particularly side dishes. Offering a more visually appealing and varied selection of vegetables could help address the customer's complaint about the side dish.

3. Increase staff-to-table ratio to ensure that servers can provide more attentive service. This could involve hiring additional staff or adjusting service schedules to ensure that servers have enough time to attend to each table."
1,"I never gave one star on my yelp reviews. But this dental office doesn't deserve more than that. I had a horrible experience of getting root canal done here. I guessed the dentist didn't numb me enough before the surgery. I felt pain when he started digging my tooth. I told him few time about the pain. All he did was saying \""it's okay and you can do it\"". He finally stopped and numbed me more when I started crying and telling him I felt \""sharp pain\"". Why wouldn't he numb me more at first time I told him about the pain!!!!? I choose this dental office because I was new in Vegas. And it's close to where I live. There are so many nice dentists out there and charge same price like this place does. Don't come here unless you like to be tortured!!!!!!!",i never gave one star on my yelp reviews. but this dental office doesn't deserve more than that. i had a horrible experience of getting root canal done here. i guessed the dentist didn't numb me enough before the surgery. i felt pain when he started digging my tooth. i told him few time about the pain. all he did was saying it's okay and you can do it . he finally stopped and numbed me more when i started crying and telling him i felt sharp pain . why wouldn't he numb me more at first time i told him about the pain!!!!? i choose this dental office because i was new in vegas. and it's close to where i live. there are so many nice dentists out there and charge same price like this place does. don't come here unless you like to be tortured!!!!!!!,"fear, sadness, neutral","[INST] A customer left us a 1-star review: 'i never gave one star on my yelp reviews. but this dental office doesn't deserve more than that. i had a horrible experience of getting root canal done here. i guessed the dentist didn't numb me enough before the surgery. i felt pain when he started digging my tooth. i told him few time about the pain. all he did was saying it's okay and you can do it . he finally stopped and numbed me more when i started crying and telling him i felt sharp pain . why wouldn't he numb me more at first time i told him about the pain!!!!? i choose this dental office because i was new in vegas. and it's close to where i live. there are so many nice dentists out there and charge same price like this place does. don't come here unless you like to be tortured!!!!!!!' The customer feels fear, sadness, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i never gave one star on my yelp reviews. but this dental office doesn't deserve more than that. i had a horrible experience of getting root canal done here. i guessed the dentist didn't numb me enough before the surgery. i felt pain when he started digging my tooth. i told him few time about the pain. all he did was saying it's okay and you can do it . he finally stopped and numbed me more when i started crying and telling him i felt sharp pain . why wouldn't he numb me more at first time i told him about the pain!!!!? i choose this dental office because i was new in vegas. and it's close to where i live. there are so many nice dentists out there and charge same price like this place does. don't come here unless you like to be tortured!!!!!!!' The customer feels fear, sadness, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the painful experience: Acknowledge the customer's pain and express sincere apologies for the discomfort they experienced during the root canal procedure.

2. Investigate the issue: Review the dental records and speak with the dentist involved to understand what happened during the procedure. This will help identify any potential issues or areas for improvement.

3. Address the pain management concerns: Ensure that the dentist is properly trained in pain management techniques and uses appropriate numbing methods before starting any procedures."
1,"Tao is definitely not the place to go if you want good Asian cuisine. \n\nI ordered the curry noodles and they were salty and the noodles are way too thin, not to mention it was extremely over priced (along with pretty much everything on the menu) I mean c'mon 26$ for a little bowl of curry noodles? \n\nSuper dark and SUPER LOUD. It's pretty much like eating in a night club. You have to yell at the person across from you for conversation. \n\nI went with a large party maybe 15 or so people. When the check came out we simply asked for it to be split up. The waiter literally looked at us as if we were asking him to juggle chainsaws on fire while unicycling on a tight rope. \n\nHe said it would take some time to split it up, pretty much trying to convince us not to. He took roughly 35-40 minutes to split the check. Seriously? C'mon. If the local Denny's can split a 15 person check with no issue why can't your hip modern upscale Asian restaurant do so too? \n\nIn conclusion, avoid Tao unless you enjoy mediocre over priced food and shitty customer service.","tao is definitely not the place to go if you want good asian cuisine. n ni ordered the curry noodles and they were salty and the noodles are way too thin, not to mention it was extremely over priced along with pretty much everything on the menu i mean c'mon 26 for a little bowl of curry noodles? n nsuper dark and super loud. it's pretty much like eating in a night club. you have to yell at the person across from you for conversation. n ni went with a large party maybe 15 or so people. when the check came out we simply asked for it to be split up. the waiter literally looked at us as if we were asking him to juggle chainsaws on fire while unicycling on a tight rope. n nhe said it would take some time to split it up, pretty much trying to convince us not to. he took roughly 35 40 minutes to split the check. seriously? c'mon. if the local denny's can split a 15 person check with no issue why can't your hip modern upscale asian restaurant do so too? n nin conclusion, avoid tao unless you enjoy mediocre over priced food and shitty customer service.","neutral, disapproval, approval","[INST] A customer left us a 1-star review: 'tao is definitely not the place to go if you want good asian cuisine. n ni ordered the curry noodles and they were salty and the noodles are way too thin, not to mention it was extremely over priced along with pretty much everything on the menu i mean c'mon 26 for a little bowl of curry noodles? n nsuper dark and super loud. it's pretty much like eating in a night club. you have to yell at the person across from you for conversation. n ni went with a large party maybe 15 or so people. when the check came out we simply asked for it to be split up. the waiter literally looked at us as if we were asking him to juggle chainsaws on fire while unicycling on a tight rope. n nhe said it would take some time to split it up, pretty much trying to convince us not to. he took roughly 35 40 minutes to split the check. seriously? c'mon. if the local denny's can split a 15 person check with no issue why can't your hip modern upscale asian restaurant do so too? n nin conclusion, avoid tao unless you enjoy mediocre over priced food and shitty customer service.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'tao is definitely not the place to go if you want good asian cuisine. n ni ordered the curry noodles and they were salty and the noodles are way too thin, not to mention it was extremely over priced along with pretty much everything on the menu i mean c'mon 26 for a little bowl of curry noodles? n nsuper dark and super loud. it's pretty much like eating in a night club. you have to yell at the person across from you for conversation. n ni went with a large party maybe 15 or so people. when the check came out we simply asked for it to be split up. the waiter literally looked at us as if we were asking him to juggle chainsaws on fire while unicycling on a tight rope. n nhe said it would take some time to split it up, pretty much trying to convince us not to. he took roughly 35 40 minutes to split the check. seriously? c'mon. if the local denny's can split a 15 person check with no issue why can't your hip modern upscale asian restaurant do so too? n nin conclusion, avoid tao unless you enjoy mediocre over priced food and shitty customer service.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Tao, we can focus on the following areas:

1. Food Quality: Address the issue of salty and thin noodles in the curry noodles dish. Consider adjusting the recipe or consulting with the chef to improve the taste and texture.

2. Pricing: Review the pricing strategy, especially for the curry noodles, to ensure it is competitive and offers value for money.

3. Ambiance: Address the concerns about the restaurant being too dark and loud. Consider adjusting the lighting and sound levels to create a more comfortable dining environment."
1,"I usually love Panda Express but I won't be coming back to this one! The two ladies working were really rude to both me and my husband and were slamming our food and drinks down on the counter. One lady barely  put any chicken on my plate. I asked if she could put a little more. She said \""I can for $1.50!\"". To top it off they barely spoke English. Ive never had an experience like this at a panda express. I won't be back here that's for sure!",i usually love panda express but i won't be coming back to this one! the two ladies working were really rude to both me and my husband and were slamming our food and drinks down on the counter. one lady barely put any chicken on my plate. i asked if she could put a little more. she said i can for 1.50! . to top it off they barely spoke english. ive never had an experience like this at a panda express. i won't be back here that's for sure!,"annoyance, anger, disapproval","[INST] A customer left us a 1-star review: 'i usually love panda express but i won't be coming back to this one! the two ladies working were really rude to both me and my husband and were slamming our food and drinks down on the counter. one lady barely put any chicken on my plate. i asked if she could put a little more. she said i can for 1.50! . to top it off they barely spoke english. ive never had an experience like this at a panda express. i won't be back here that's for sure!' The customer feels annoyance, anger, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i usually love panda express but i won't be coming back to this one! the two ladies working were really rude to both me and my husband and were slamming our food and drinks down on the counter. one lady barely put any chicken on my plate. i asked if she could put a little more. she said i can for 1.50! . to top it off they barely spoke english. ive never had an experience like this at a panda express. i won't be back here that's for sure!' The customer feels annoyance, anger, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Train staff on customer service skills, emphasizing the importance of a positive and respectful attitude towards customers.

2. Improve communication skills among staff, particularly in English, to ensure clear and effective interactions with customers.

3. Enhance food preparation and presentation, ensuring that customers receive the correct portion sizes and that their food is presented attractively.

4. Offer additional chicken at no extra charge, or provide a discount for future visits to make amends for the customer's unsatisfactory experience.

5. Implement a system for handling complaints effectively, ensuring that customers feel heard and valued, and that their concerns are addressed promptly and professionally."
1,"Broke a pair of perscription sunglasses at the hinge.  Costco referred me to this place.  They did the repair by afixing new temples.  When I got them out into the sun, they didn't match the frames...the frames were black so it wasn't like it was some freaky color or pattern to match...just black.  When I took them back in to remedy the situation I was informed it was the best that they could do.\n\nA few weeks later the screw came out of the hinge, so I took it back.  I was informed that the policy of the store was not to do any repairs without charging for it....even resetting a screw, which I supplied.  \n\nHow much could it be to reset a screw you might ask? Would you believe $20.00!  I prefer to select who I let screw me, and this dump ain't one of them....","broke a pair of perscription sunglasses at the hinge. costco referred me to this place. they did the repair by afixing new temples. when i got them out into the sun, they didn't match the frames...the frames were black so it wasn't like it was some freaky color or pattern to match...just black. when i took them back in to remedy the situation i was informed it was the best that they could do. n na few weeks later the screw came out of the hinge, so i took it back. i was informed that the policy of the store was not to do any repairs without charging for it....even resetting a screw, which i supplied. n nhow much could it be to reset a screw you might ask? would you believe 20.00! i prefer to select who i let screw me, and this dump ain't one of them....","neutral, disapproval, realization","[INST] A customer left us a 1-star review: 'broke a pair of perscription sunglasses at the hinge. costco referred me to this place. they did the repair by afixing new temples. when i got them out into the sun, they didn't match the frames...the frames were black so it wasn't like it was some freaky color or pattern to match...just black. when i took them back in to remedy the situation i was informed it was the best that they could do. n na few weeks later the screw came out of the hinge, so i took it back. i was informed that the policy of the store was not to do any repairs without charging for it....even resetting a screw, which i supplied. n nhow much could it be to reset a screw you might ask? would you believe 20.00! i prefer to select who i let screw me, and this dump ain't one of them....' The customer feels neutral, disapproval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'broke a pair of perscription sunglasses at the hinge. costco referred me to this place. they did the repair by afixing new temples. when i got them out into the sun, they didn't match the frames...the frames were black so it wasn't like it was some freaky color or pattern to match...just black. when i took them back in to remedy the situation i was informed it was the best that they could do. n na few weeks later the screw came out of the hinge, so i took it back. i was informed that the policy of the store was not to do any repairs without charging for it....even resetting a screw, which i supplied. n nhow much could it be to reset a screw you might ask? would you believe 20.00! i prefer to select who i let screw me, and this dump ain't one of them....' The customer feels neutral, disapproval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the inconvenience and the unsatisfactory repair job. Acknowledge the customer's frustration and empathize with their situation.

2. Offer a solution to the problem, such as redoing the repair job at no additional cost or providing a replacement pair of sunglasses if the repair is not possible.

3. Communicate our policy more clearly, explaining that we do charge for repairs, but that we will make exceptions in cases like this where the initial repair was unsatisfactory."
1,NEVER USE THIS COMPANY!\nSimply called for a quote on a simple door repair and was turned down because Owner/Manager did not think it was worth his time??\n\nUse Vortex and save yourself the headache!,never use this company! nsimply called for a quote on a simple door repair and was turned down because owner manager did not think it was worth his time?? n nuse vortex and save yourself the headache!,"neutral, disapproval, caring","[INST] A customer left us a 1-star review: 'never use this company! nsimply called for a quote on a simple door repair and was turned down because owner manager did not think it was worth his time?? n nuse vortex and save yourself the headache!' The customer feels neutral, disapproval, caring. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'never use this company! nsimply called for a quote on a simple door repair and was turned down because owner manager did not think it was worth his time?? n nuse vortex and save yourself the headache!' The customer feels neutral, disapproval, caring. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could:

1. Apologize for the inconvenience and misunderstanding: Acknowledge the customer's frustration and express regret for the experience they had.

2. Clarify our service offerings: Explain that while we may not offer door repair services, we specialize in [specific service] and would be happy to assist with that.

3. Offer a solution: Provide the customer with a contact for a reliable door repair service provider, or offer a discount or incentive for future services with our company.

4. Show empathy and understanding: Acknowledge the customer's feelings and demonstrate that we care about their satisfaction."
1,"I kind of liked Kobe. The teppanyaki has always been great. The sushi is often hit or miss. I used to be a somewhat regular there, living through the meh sushi to get the good. What stopped me going there completely, besides discovering Sushi Eye not even a mile away, was an event that happened one Saturday. My husband and I were sitting at the bar like we always did when an off-duty waitress showed up with a puppy she had just purchased. Not only did she take the dog to the sushi bar, but stood right next to us at the end of the bar so the sushi chefs could pet her new pooch. The manager joined in on the doggy loving and then took her and the dog to the back, towards the kitchen. Granted, there was probably an office back there, but do you really want a dog in the kitchen where your food is being prepared? Granted, this happened at least a year or two ago, and I called the county health department, but I haven't been back since.","i kind of liked kobe. the teppanyaki has always been great. the sushi is often hit or miss. i used to be a somewhat regular there, living through the meh sushi to get the good. what stopped me going there completely, besides discovering sushi eye not even a mile away, was an event that happened one saturday. my husband and i were sitting at the bar like we always did when an off duty waitress showed up with a puppy she had just purchased. not only did she take the dog to the sushi bar, but stood right next to us at the end of the bar so the sushi chefs could pet her new pooch. the manager joined in on the doggy loving and then took her and the dog to the back, towards the kitchen. granted, there was probably an office back there, but do you really want a dog in the kitchen where your food is being prepared? granted, this happened at least a year or two ago, and i called the county health department, but i haven't been back since.","admiration, neutral, realization","[INST] A customer left us a 1-star review: 'i kind of liked kobe. the teppanyaki has always been great. the sushi is often hit or miss. i used to be a somewhat regular there, living through the meh sushi to get the good. what stopped me going there completely, besides discovering sushi eye not even a mile away, was an event that happened one saturday. my husband and i were sitting at the bar like we always did when an off duty waitress showed up with a puppy she had just purchased. not only did she take the dog to the sushi bar, but stood right next to us at the end of the bar so the sushi chefs could pet her new pooch. the manager joined in on the doggy loving and then took her and the dog to the back, towards the kitchen. granted, there was probably an office back there, but do you really want a dog in the kitchen where your food is being prepared? granted, this happened at least a year or two ago, and i called the county health department, but i haven't been back since.' The customer feels admiration, neutral, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i kind of liked kobe. the teppanyaki has always been great. the sushi is often hit or miss. i used to be a somewhat regular there, living through the meh sushi to get the good. what stopped me going there completely, besides discovering sushi eye not even a mile away, was an event that happened one saturday. my husband and i were sitting at the bar like we always did when an off duty waitress showed up with a puppy she had just purchased. not only did she take the dog to the sushi bar, but stood right next to us at the end of the bar so the sushi chefs could pet her new pooch. the manager joined in on the doggy loving and then took her and the dog to the back, towards the kitchen. granted, there was probably an office back there, but do you really want a dog in the kitchen where your food is being prepared? granted, this happened at least a year or two ago, and i called the county health department, but i haven't been back since.' The customer feels admiration, neutral, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the concern about the cleanliness and safety of having a dog in the kitchen area. This can be done by implementing a clear policy that prohibits pets, especially in the kitchen, to maintain a clean and safe environment for food preparation.

2. Improve the consistency of the sushi quality. The customer mentioned that the sushi is often hit or miss. To address this, we can ensure that our sushi chefs are consistently following the same recipes and techniques to maintain a high level of quality.

3. Acknowledge and apologize for the incident that occurred."
1,"My company brings us here quite frequently, and I have yet to get my food the way I ordered it.  Put simply, I do not like brown eggs, and this chain in general is incapable of preparing eggs to order.  A restaurant that is primarily a breakfast restaurant should be able to cook eggs in any common fashion.  I had ordered my omelets \""soft\"" for several visits, and each time they came out identical to everyone else's, so then I ordered my next one \""very soft\"", and still it came out identical to everyone else's......brown.  I asked the waitress how I should order my omelet to avoid it being browned, and she said it is a computer problem, \""there is no button that describes this, so I have to tell the cook verbally, and they forget\"" she said.  What kind of breakfast restaurant cannot cook eggs to order?  It is not hard.  Just get it off the grill before it burns.  It is not rocket science. \n\nI guess I will just have to order pancakes the next time I have to eat here.","my company brings us here quite frequently, and i have yet to get my food the way i ordered it. put simply, i do not like brown eggs, and this chain in general is incapable of preparing eggs to order. a restaurant that is primarily a breakfast restaurant should be able to cook eggs in any common fashion. i had ordered my omelets soft for several visits, and each time they came out identical to everyone else's, so then i ordered my next one very soft , and still it came out identical to everyone else's......brown. i asked the waitress how i should order my omelet to avoid it being browned, and she said it is a computer problem, there is no button that describes this, so i have to tell the cook verbally, and they forget she said. what kind of breakfast restaurant cannot cook eggs to order? it is not hard. just get it off the grill before it burns. it is not rocket science. n ni guess i will just have to order pancakes the next time i have to eat here.","neutral, disapproval, approval","[INST] A customer left us a 1-star review: 'my company brings us here quite frequently, and i have yet to get my food the way i ordered it. put simply, i do not like brown eggs, and this chain in general is incapable of preparing eggs to order. a restaurant that is primarily a breakfast restaurant should be able to cook eggs in any common fashion. i had ordered my omelets soft for several visits, and each time they came out identical to everyone else's, so then i ordered my next one very soft , and still it came out identical to everyone else's......brown. i asked the waitress how i should order my omelet to avoid it being browned, and she said it is a computer problem, there is no button that describes this, so i have to tell the cook verbally, and they forget she said. what kind of breakfast restaurant cannot cook eggs to order? it is not hard. just get it off the grill before it burns. it is not rocket science. n ni guess i will just have to order pancakes the next time i have to eat here.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'my company brings us here quite frequently, and i have yet to get my food the way i ordered it. put simply, i do not like brown eggs, and this chain in general is incapable of preparing eggs to order. a restaurant that is primarily a breakfast restaurant should be able to cook eggs in any common fashion. i had ordered my omelets soft for several visits, and each time they came out identical to everyone else's, so then i ordered my next one very soft , and still it came out identical to everyone else's......brown. i asked the waitress how i should order my omelet to avoid it being browned, and she said it is a computer problem, there is no button that describes this, so i have to tell the cook verbally, and they forget she said. what kind of breakfast restaurant cannot cook eggs to order? it is not hard. just get it off the grill before it burns. it is not rocket science. n ni guess i will just have to order pancakes the next time i have to eat here.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Train staff on the importance of accurate order fulfillment, especially for specific requests like cooking eggs to a certain level of doneness.
2. Implement a more efficient communication system between the kitchen and waitstaff to ensure orders are correctly communicated and executed.
3. Provide clear options for egg doneness on the menu or order ticket, and ensure that these options are consistently followed in the kitchen.
4. Offer staff additional training on cooking techniques, particularly for eggs, to ensure they can prepare dishes to the customer's satisfaction."
1,"I can't believe the high ratings this place got.  My sis brought home some food from there.  Teriyaki chicken was watery sauce and quite too sweet, the chow mein looked strange...very orange and did not taste like chow mein, the salt & pepper pork was very spicy and she even asked for mild/no spice and the tofu veggie tasted very mediocre.  I would rather eat at Panda Express or China Go Go.","i can't believe the high ratings this place got. my sis brought home some food from there. teriyaki chicken was watery sauce and quite too sweet, the chow mein looked strange...very orange and did not taste like chow mein, the salt pepper pork was very spicy and she even asked for mild no spice and the tofu veggie tasted very mediocre. i would rather eat at panda express or china go go.","surprise, neutral, disappointment","[INST] A customer left us a 1-star review: 'i can't believe the high ratings this place got. my sis brought home some food from there. teriyaki chicken was watery sauce and quite too sweet, the chow mein looked strange...very orange and did not taste like chow mein, the salt pepper pork was very spicy and she even asked for mild no spice and the tofu veggie tasted very mediocre. i would rather eat at panda express or china go go.' The customer feels surprise, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i can't believe the high ratings this place got. my sis brought home some food from there. teriyaki chicken was watery sauce and quite too sweet, the chow mein looked strange...very orange and did not taste like chow mein, the salt pepper pork was very spicy and she even asked for mild no spice and the tofu veggie tasted very mediocre. i would rather eat at panda express or china go go.' The customer feels surprise, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the specific issues raised in the review:
   - Investigate the cause of the watery and overly sweet teriyaki chicken sauce, and adjust the recipe accordingly.
   - Examine the chow mein preparation process to ensure it maintains the traditional taste and appearance.
   - Adjust the spice level for the salt pepper pork to meet the customer's preference for mild, non-spicy dishes.
   - Improve the taste and quality of the tofu veggie dish to make it more appealing."
1,Over the years I have dined at many cheap low end Chinese buffets. This is easily the worst.  \n\nTheir sign says they have something like 150 (I don't remember exactly) items. I don't see the point of having so many items when stray dogs wouldn't even eat this food.,over the years i have dined at many cheap low end chinese buffets. this is easily the worst. n ntheir sign says they have something like 150 i don't remember exactly items. i don't see the point of having so many items when stray dogs wouldn't even eat this food.,"disgust, annoyance, disapproval","[INST] A customer left us a 1-star review: 'over the years i have dined at many cheap low end chinese buffets. this is easily the worst. n ntheir sign says they have something like 150 i don't remember exactly items. i don't see the point of having so many items when stray dogs wouldn't even eat this food.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'over the years i have dined at many cheap low end chinese buffets. this is easily the worst. n ntheir sign says they have something like 150 i don't remember exactly items. i don't see the point of having so many items when stray dogs wouldn't even eat this food.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Food: Enhance the quality of the food offered, ensuring it meets the standards of a higher-end restaurant. This could involve sourcing better ingredients, improving cooking techniques, or hiring a skilled chef.

2. Variety: While it's important to offer a wide variety of dishes, it's equally important that the items are fresh, well-prepared, and appealing to customers. Consider reducing the number of items offered and focusing on providing a high-quality selection."
1,"We've visted Eastfield for the last time.  Very disappointing since it's close to our house.  These people just don't get it.  I'll start by saying that the food is generally above average.  The service is, and always has been, completely sub-par.  On our last visit there was one server, one bartender, and one manager.  The place wasn't packed, but there were probably 5 tables full and 6 or 8 people at the bar.  I guess the server was doing the best he could, but my wife and daughter got there drinks pretty quickly.  About 10 minutes later he came back to take our order and I asked about my beer.  He had obviously forgot.  It took him 5 minutes to walk over to the bar and get my beer.  \n\nWe've been here numerous times and there's always some issue.  No cold Corona's on Cinco de Mayo even though they're 50 yards from a grocery store.  A hostess telling us we probably couldn't be seated since it was trivia night.  Servers who consistently act like they're doing you a favor by waiting on you.  This place may make just because the area is starving for a place like this, but we've visited for our last time.","we've visted eastfield for the last time. very disappointing since it's close to our house. these people just don't get it. i'll start by saying that the food is generally above average. the service is, and always has been, completely sub par. on our last visit there was one server, one bartender, and one manager. the place wasn't packed, but there were probably 5 tables full and 6 or 8 people at the bar. i guess the server was doing the best he could, but my wife and daughter got there drinks pretty quickly. about 10 minutes later he came back to take our order and i asked about my beer. he had obviously forgot. it took him 5 minutes to walk over to the bar and get my beer. n nwe've been here numerous times and there's always some issue. no cold corona's on cinco de mayo even though they're 50 yards from a grocery store. a hostess telling us we probably couldn't be seated since it was trivia night. servers who consistently act like they're doing you a favor by waiting on you. this place may make just because the area is starving for a place like this, but we've visited for our last time.","disappointment, neutral, annoyance","[INST] A customer left us a 1-star review: 'we've visted eastfield for the last time. very disappointing since it's close to our house. these people just don't get it. i'll start by saying that the food is generally above average. the service is, and always has been, completely sub par. on our last visit there was one server, one bartender, and one manager. the place wasn't packed, but there were probably 5 tables full and 6 or 8 people at the bar. i guess the server was doing the best he could, but my wife and daughter got there drinks pretty quickly. about 10 minutes later he came back to take our order and i asked about my beer. he had obviously forgot. it took him 5 minutes to walk over to the bar and get my beer. n nwe've been here numerous times and there's always some issue. no cold corona's on cinco de mayo even though they're 50 yards from a grocery store. a hostess telling us we probably couldn't be seated since it was trivia night. servers who consistently act like they're doing you a favor by waiting on you. this place may make just because the area is starving for a place like this, but we've visited for our last time.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'we've visted eastfield for the last time. very disappointing since it's close to our house. these people just don't get it. i'll start by saying that the food is generally above average. the service is, and always has been, completely sub par. on our last visit there was one server, one bartender, and one manager. the place wasn't packed, but there were probably 5 tables full and 6 or 8 people at the bar. i guess the server was doing the best he could, but my wife and daughter got there drinks pretty quickly. about 10 minutes later he came back to take our order and i asked about my beer. he had obviously forgot. it took him 5 minutes to walk over to the bar and get my beer. n nwe've been here numerous times and there's always some issue. no cold corona's on cinco de mayo even though they're 50 yards from a grocery store. a hostess telling us we probably couldn't be seated since it was trivia night. servers who consistently act like they're doing you a favor by waiting on you. this place may make just because the area is starving for a place like this, but we've visited for our last time.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Eastfield, consider the following steps:

1. Staff Training: Enhance training programs for servers and staff to ensure they are attentive, courteous, and proactive in addressing customer needs.

2. Consistency: Implement a standardized service process to ensure a consistent level of service quality across all visits.

3. Communication: Improve communication between front-of-house and back-of-house staff to minimize delays in food and drink orders.

4. Stock Management: Regularly check and manage inventory levels, especially for popular items like Corona, to prevent shortages during peak times."
1,"First of all, it's an absolute crime that in a city this size, there are not cabs available on the street.  In one of the main bar districts, at 2-3 am when places are closing up, there are no taxis patrolling around?  Seriously??  Do you actually WANT to make money or are you just in business as a hobby?\n\nSecond, how about when we call for a cab, you actually fucking send one, assholes?\n\nWe waited thirty minutes and called again, received assurances that the cab was on its way, waited another fifteen minutes, and then gave up.  Thanks to Yellow Cab, we had to hoof it 1.5 miles back to our hotel, which normally would not be the end of the world, but it was 3:30 am, we were all dead tired, and my one poor friend has a bum knee.  \n\nSo fuck you, Yellow Cab.  I'm putting the Green Cab number in my phone and we'll be trying them next time.","first of all, it's an absolute crime that in a city this size, there are not cabs available on the street. in one of the main bar districts, at 2 3 am when places are closing up, there are no taxis patrolling around? seriously?? do you actually want to make money or are you just in business as a hobby? n nsecond, how about when we call for a cab, you actually fucking send one, assholes? n nwe waited thirty minutes and called again, received assurances that the cab was on its way, waited another fifteen minutes, and then gave up. thanks to yellow cab, we had to hoof it 1.5 miles back to our hotel, which normally would not be the end of the world, but it was 3 30 am, we were all dead tired, and my one poor friend has a bum knee. n nso fuck you, yellow cab. i'm putting the green cab number in my phone and we'll be trying them next time.","annoyance, anger, gratitude","[INST] A customer left us a 1-star review: 'first of all, it's an absolute crime that in a city this size, there are not cabs available on the street. in one of the main bar districts, at 2 3 am when places are closing up, there are no taxis patrolling around? seriously?? do you actually want to make money or are you just in business as a hobby? n nsecond, how about when we call for a cab, you actually fucking send one, assholes? n nwe waited thirty minutes and called again, received assurances that the cab was on its way, waited another fifteen minutes, and then gave up. thanks to yellow cab, we had to hoof it 1.5 miles back to our hotel, which normally would not be the end of the world, but it was 3 30 am, we were all dead tired, and my one poor friend has a bum knee. n nso fuck you, yellow cab. i'm putting the green cab number in my phone and we'll be trying them next time.' The customer feels annoyance, anger, gratitude. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'first of all, it's an absolute crime that in a city this size, there are not cabs available on the street. in one of the main bar districts, at 2 3 am when places are closing up, there are no taxis patrolling around? seriously?? do you actually want to make money or are you just in business as a hobby? n nsecond, how about when we call for a cab, you actually fucking send one, assholes? n nwe waited thirty minutes and called again, received assurances that the cab was on its way, waited another fifteen minutes, and then gave up. thanks to yellow cab, we had to hoof it 1.5 miles back to our hotel, which normally would not be the end of the world, but it was 3 30 am, we were all dead tired, and my one poor friend has a bum knee. n nso fuck you, yellow cab. i'm putting the green cab number in my phone and we'll be trying them next time.' The customer feels annoyance, anger, gratitude. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Availability: Ensure that taxis are readily available in high-traffic areas, especially during late-night hours when bars close. This could involve increasing the number of taxis in these areas or implementing a more efficient dispatch system.

2. Reliability: Improve the reliability of our service by ensuring that dispatched taxis arrive promptly. This could involve better communication between dispatch and drivers, as well as implementing penalties for late arrivals.

3. Customer Service: Apologize for the inconvenience caused and express empathy for the customer's situation."
1,"If I can give a 0 star I will !!!!!! I order a Tostada of ceviche there for 6,45 dollar a combo an they only gave me this !!!!! Never go back here !!!! Never order a tostada of ceviche !!!! NEVER AGAIN!!!!","if i can give a 0 star i will !!!!!! i order a tostada of ceviche there for 6,45 dollar a combo an they only gave me this !!!!! never go back here !!!! never order a tostada of ceviche !!!! never again!!!!","neutral, approval, annoyance","[INST] A customer left us a 1-star review: 'if i can give a 0 star i will !!!!!! i order a tostada of ceviche there for 6,45 dollar a combo an they only gave me this !!!!! never go back here !!!! never order a tostada of ceviche !!!! never again!!!!' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'if i can give a 0 star i will !!!!!! i order a tostada of ceviche there for 6,45 dollar a combo an they only gave me this !!!!! never go back here !!!! never order a tostada of ceviche !!!! never again!!!!' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's disappointment and apologizing for the mistake.

2. Offer a solution: Offer a complimentary meal or discount on their next visit to make up for the mistake.

3. Address the problem: Investigate the issue to ensure it doesn't happen again. This may involve training staff to ensure they follow the correct recipe for the ceviche tostada.

4. Show empathy: Use empathetic language to show the customer that we understand their frustration and are taking their feedback seriously."
1,"WARNING ,,,,, this place is for SUCKERS ONLY ..... funky smelling ,worse tasting seafood ... overpriced ..... raunchy,un-clean restrooms .... only reason anyone goes here is because this is a ''tourist trap '' type neighborhood with some fun shopping spots nearby and this restaurant is positioned in the center of everything. As P.T. Barnum once said  '' There's a sucker born every minute '' ...... stay away ... any other restaurant will be better .","warning ,,,,, this place is for suckers only ..... funky smelling ,worse tasting seafood ... overpriced ..... raunchy,un clean restrooms .... only reason anyone goes here is because this is a ''tourist trap '' type neighborhood with some fun shopping spots nearby and this restaurant is positioned in the center of everything. as p.t. barnum once said '' there's a sucker born every minute '' ...... stay away ... any other restaurant will be better .","annoyance, disapproval, neutral","[INST] A customer left us a 1-star review: 'warning ,,,,, this place is for suckers only ..... funky smelling ,worse tasting seafood ... overpriced ..... raunchy,un clean restrooms .... only reason anyone goes here is because this is a ''tourist trap '' type neighborhood with some fun shopping spots nearby and this restaurant is positioned in the center of everything. as p.t. barnum once said '' there's a sucker born every minute '' ...... stay away ... any other restaurant will be better .' The customer feels annoyance, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'warning ,,,,, this place is for suckers only ..... funky smelling ,worse tasting seafood ... overpriced ..... raunchy,un clean restrooms .... only reason anyone goes here is because this is a ''tourist trap '' type neighborhood with some fun shopping spots nearby and this restaurant is positioned in the center of everything. as p.t. barnum once said '' there's a sucker born every minute '' ...... stay away ... any other restaurant will be better .' The customer feels annoyance, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Improve the cleanliness and hygiene of the restaurant, particularly the restrooms.
2. Enhance the quality of the seafood, ensuring it is fresh and tastes good.
3. Address any unpleasant odors in the restaurant.
4. Review pricing to ensure it is competitive and offers good value for money.
5. Improve communication with customers, addressing any complaints promptly and professionally.
6. Consider offering a more welcoming and friendly atmosphere to make customers feel more comfortable."
1,"Is this the cheapest rental place in Phoenix? Yes. Will they nit pick you with add on fees? Yes\nJust returned from a 3 day trip to AZ, so here is my review. Counter- no wait, I had everything filled out online prior to my arrival. But the woman behind the counter was almost trying to bully me into taking their insurance coverage. Even after I told her I had two policies that cover rental. \nThe car was ok. Hyundai elantra with 31K but overall good shape.\nThe RETURN: Stopped at gas station less then 3 miles away and topped off the tank. Kept receipt and showed the person checking the car in. Asked for a copy of the return and they said it would be emailed . So to my surprise, I was billed for 2 gallons of gas \""refueling\"".  It was topped off so I'm assuming this is a regular trick they play to add cost. \n\nWhen I do this again, I will pay a little more to have a better experience.","is this the cheapest rental place in phoenix? yes. will they nit pick you with add on fees? yes njust returned from a 3 day trip to az, so here is my review. counter no wait, i had everything filled out online prior to my arrival. but the woman behind the counter was almost trying to bully me into taking their insurance coverage. even after i told her i had two policies that cover rental. nthe car was ok. hyundai elantra with 31k but overall good shape. nthe return stopped at gas station less then 3 miles away and topped off the tank. kept receipt and showed the person checking the car in. asked for a copy of the return and they said it would be emailed . so to my surprise, i was billed for 2 gallons of gas refueling . it was topped off so i'm assuming this is a regular trick they play to add cost. n nwhen i do this again, i will pay a little more to have a better experience.","neutral, curiosity, approval","[INST] A customer left us a 1-star review: 'is this the cheapest rental place in phoenix? yes. will they nit pick you with add on fees? yes njust returned from a 3 day trip to az, so here is my review. counter no wait, i had everything filled out online prior to my arrival. but the woman behind the counter was almost trying to bully me into taking their insurance coverage. even after i told her i had two policies that cover rental. nthe car was ok. hyundai elantra with 31k but overall good shape. nthe return stopped at gas station less then 3 miles away and topped off the tank. kept receipt and showed the person checking the car in. asked for a copy of the return and they said it would be emailed . so to my surprise, i was billed for 2 gallons of gas refueling . it was topped off so i'm assuming this is a regular trick they play to add cost. n nwhen i do this again, i will pay a little more to have a better experience.' The customer feels neutral, curiosity, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'is this the cheapest rental place in phoenix? yes. will they nit pick you with add on fees? yes njust returned from a 3 day trip to az, so here is my review. counter no wait, i had everything filled out online prior to my arrival. but the woman behind the counter was almost trying to bully me into taking their insurance coverage. even after i told her i had two policies that cover rental. nthe car was ok. hyundai elantra with 31k but overall good shape. nthe return stopped at gas station less then 3 miles away and topped off the tank. kept receipt and showed the person checking the car in. asked for a copy of the return and they said it would be emailed . so to my surprise, i was billed for 2 gallons of gas refueling . it was topped off so i'm assuming this is a regular trick they play to add cost. n nwhen i do this again, i will pay a little more to have a better experience.' The customer feels neutral, curiosity, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following concerns:

1. Address the perceived pressure to purchase insurance coverage: Train our staff to respect customer decisions regarding insurance coverage and not to pressure them into purchasing it.

2. Ensure transparency in fuel policies: Clearly communicate fuel policies, including the process for refueling and the consequences of not adhering to them. Make it clear that the car should be returned with a full tank, and provide a receipt for any fuel purchased by the customer."
1,"Terrible! All of the reviews about the poor service were absolutely correct. We went on a Saturday for lunch and there were only a few tables in the restaurant and he appeared as though he was very busy. My mother and I were treated poorly. The server was short with us, had no personality and was not very helpful for this being my first time. The food was below par, the only good thing about it was the free basket if bread that is served with each meal. We had to go inside to get our check because our server was at the bar playing with his phone and talking to a girl. Definitely will not go back!","terrible! all of the reviews about the poor service were absolutely correct. we went on a saturday for lunch and there were only a few tables in the restaurant and he appeared as though he was very busy. my mother and i were treated poorly. the server was short with us, had no personality and was not very helpful for this being my first time. the food was below par, the only good thing about it was the free basket if bread that is served with each meal. we had to go inside to get our check because our server was at the bar playing with his phone and talking to a girl. definitely will not go back!","disappointment, annoyance, sadness","[INST] A customer left us a 1-star review: 'terrible! all of the reviews about the poor service were absolutely correct. we went on a saturday for lunch and there were only a few tables in the restaurant and he appeared as though he was very busy. my mother and i were treated poorly. the server was short with us, had no personality and was not very helpful for this being my first time. the food was below par, the only good thing about it was the free basket if bread that is served with each meal. we had to go inside to get our check because our server was at the bar playing with his phone and talking to a girl. definitely will not go back!' The customer feels disappointment, annoyance, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'terrible! all of the reviews about the poor service were absolutely correct. we went on a saturday for lunch and there were only a few tables in the restaurant and he appeared as though he was very busy. my mother and i were treated poorly. the server was short with us, had no personality and was not very helpful for this being my first time. the food was below par, the only good thing about it was the free basket if bread that is served with each meal. we had to go inside to get our check because our server was at the bar playing with his phone and talking to a girl. definitely will not go back!' The customer feels disappointment, annoyance, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the poor service: Acknowledge the customer's feedback and express regret for their experience.

2. Address the server's behavior: Train staff to prioritize customer service and maintain a friendly and helpful demeanor at all times.

3. Improve communication: Ensure that servers are attentive, responsive, and available to address customer needs promptly.

4. Enhance food quality: Work on improving the quality of the food to meet customer expectations."
1,Where is Eddie or Eddy????? I will not come here any longer if Eddie is not available. To the point a rude service. Technician never looked me in the eye and was turned away from me joking and yakking it up with her colleagues. \nThe place looked like a bomb went off. \nI have been getting decent to good service till now. But this will be the end if Eddy is not available.\nAlso: everyone of the technicians picks up or checks their personal phone.... While working on your feet or hands.,where is eddie or eddy????? i will not come here any longer if eddie is not available. to the point a rude service. technician never looked me in the eye and was turned away from me joking and yakking it up with her colleagues. nthe place looked like a bomb went off. ni have been getting decent to good service till now. but this will be the end if eddy is not available. nalso everyone of the technicians picks up or checks their personal phone.... while working on your feet or hands.,"annoyance, neutral, anger","[INST] A customer left us a 1-star review: 'where is eddie or eddy????? i will not come here any longer if eddie is not available. to the point a rude service. technician never looked me in the eye and was turned away from me joking and yakking it up with her colleagues. nthe place looked like a bomb went off. ni have been getting decent to good service till now. but this will be the end if eddy is not available. nalso everyone of the technicians picks up or checks their personal phone.... while working on your feet or hands.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'where is eddie or eddy????? i will not come here any longer if eddie is not available. to the point a rude service. technician never looked me in the eye and was turned away from me joking and yakking it up with her colleagues. nthe place looked like a bomb went off. ni have been getting decent to good service till now. but this will be the end if eddy is not available. nalso everyone of the technicians picks up or checks their personal phone.... while working on your feet or hands.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience?  1. Address the customer's concern about the absence of ""Eddie"" or ""Eddy"" by clarifying the staffing schedule or providing an alternative contact person.

2. Improve the professionalism of the technician's interactions by emphasizing the importance of maintaining eye contact, being respectful, and minimizing distractions during customer interactions.

3. Address the cleanliness of the workspace by implementing regular cleaning and organization procedures to ensure a more welcoming environment for customers.

4. Encourage staff to prioritize their work and minimize personal phone usage during working hours to maintain focus on providing quality service to customers."
1,"Came here to eat with my wife, my buddy and his girlfriend while we were out in Phoenix for Dodgers spring training and had the worst experience ever.  The service here is a joke and the food is not that much better. After we were seated it took 20 minutes before we were acknowledge by our waitress. When she came over she started joking that she was on break and no one told her that we had been seated. We saw at least 4 different waiters/waitresses pass us by and they just looked at us. \n\nAfter we placed our order we received our food promptly but everything was mediocre. My steak was lukewarm at best and under seasoned. Would it hurt them to use a little salt and pepper? My wife steak was overcooked. My buddy and his girlfriend disordered steaks and they had better luck. The on ok y good thing was the bread, it was served warm and tasted good.","came here to eat with my wife, my buddy and his girlfriend while we were out in phoenix for dodgers spring training and had the worst experience ever. the service here is a joke and the food is not that much better. after we were seated it took 20 minutes before we were acknowledge by our waitress. when she came over she started joking that she was on break and no one told her that we had been seated. we saw at least 4 different waiters waitresses pass us by and they just looked at us. n nafter we placed our order we received our food promptly but everything was mediocre. my steak was lukewarm at best and under seasoned. would it hurt them to use a little salt and pepper? my wife steak was overcooked. my buddy and his girlfriend disordered steaks and they had better luck. the on ok y good thing was the bread, it was served warm and tasted good.","disappointment, annoyance, amusement","[INST] A customer left us a 1-star review: 'came here to eat with my wife, my buddy and his girlfriend while we were out in phoenix for dodgers spring training and had the worst experience ever. the service here is a joke and the food is not that much better. after we were seated it took 20 minutes before we were acknowledge by our waitress. when she came over she started joking that she was on break and no one told her that we had been seated. we saw at least 4 different waiters waitresses pass us by and they just looked at us. n nafter we placed our order we received our food promptly but everything was mediocre. my steak was lukewarm at best and under seasoned. would it hurt them to use a little salt and pepper? my wife steak was overcooked. my buddy and his girlfriend disordered steaks and they had better luck. the on ok y good thing was the bread, it was served warm and tasted good.' The customer feels disappointment, annoyance, amusement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'came here to eat with my wife, my buddy and his girlfriend while we were out in phoenix for dodgers spring training and had the worst experience ever. the service here is a joke and the food is not that much better. after we were seated it took 20 minutes before we were acknowledge by our waitress. when she came over she started joking that she was on break and no one told her that we had been seated. we saw at least 4 different waiters waitresses pass us by and they just looked at us. n nafter we placed our order we received our food promptly but everything was mediocre. my steak was lukewarm at best and under seasoned. would it hurt them to use a little salt and pepper? my wife steak was overcooked. my buddy and his girlfriend disordered steaks and they had better luck. the on ok y good thing was the bread, it was served warm and tasted good.' The customer feels disappointment, annoyance, amusement. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve seating and acknowledgment: Ensure waitstaff are aware of new seating and promptly greet and attend to customers.

2. Enhance waitstaff professionalism: Train staff to maintain a professional demeanor and avoid making light of customer complaints or concerns.

3. Food quality and preparation: Ensure food is cooked to the customer's preference and seasoned appropriately.

4. Timely service: Reduce wait times between ordering and receiving food, as well as between courses."
1,"Slow service, staff needs more training. There's like 4 managers and none of the know what they are doing, i don't think this place is going to make it. Sorry but you lost 4 very good patrons Saturday night because of your poor customer service","slow service, staff needs more training. there's like 4 managers and none of the know what they are doing, i don't think this place is going to make it. sorry but you lost 4 very good patrons saturday night because of your poor customer service","disappointment, sadness, remorse","[INST] A customer left us a 1-star review: 'slow service, staff needs more training. there's like 4 managers and none of the know what they are doing, i don't think this place is going to make it. sorry but you lost 4 very good patrons saturday night because of your poor customer service' The customer feels disappointment, sadness, remorse. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'slow service, staff needs more training. there's like 4 managers and none of the know what they are doing, i don't think this place is going to make it. sorry but you lost 4 very good patrons saturday night because of your poor customer service' The customer feels disappointment, sadness, remorse. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address the concerns raised in the review, we can take the following steps:

1. Acknowledge the complaint: Respond to the review by acknowledging the customer's disappointment and expressing empathy for their experience.

2. Apologize sincerely: Offer a genuine apology for the poor service they encountered and assure them that we value their feedback and are committed to making improvements.

3. Offer a solution: Provide a specific solution to address the issue of slow service, such as implementing a new system to streamline the ordering process or increasing staff training to improve efficiency."
1,"I wish I could give a place ZERO.\nYou know, I probably deserved to pay the ridiculous price of 36 dollars per huge margarita for not being so patient while walking down the strip.\nI did not have food here, just a drink. \nI ordered the blender-sized 35 oz margarita which was then filled with a few of the slurpee-like liquids of peach, mango, and lime. \n\nThe drink was SO sweet, I could barely drink the thing.\nI could not taste any alcohol, just sugar.\nI started actually getting heart burn about half way through.\n\nAs my fiance put it: \""I was hung over, before I was even buzzed\"".\n\n72 dollars later for 2 drinks that were painful to drink, I realize the 13 dollar bong-looking beverages that you can get refilled nearly anywhere on the strip are much better and generally have more liquor and taste nicer on the tongue too.\n\nLess financial heartburn, I might add.\nStay away from this bar/walk in place unless you're looking to carry a giant mug that says \""Schmuck\"".","i wish i could give a place zero. nyou know, i probably deserved to pay the ridiculous price of 36 dollars per huge margarita for not being so patient while walking down the strip. ni did not have food here, just a drink. ni ordered the blender sized 35 oz margarita which was then filled with a few of the slurpee like liquids of peach, mango, and lime. n nthe drink was so sweet, i could barely drink the thing. ni could not taste any alcohol, just sugar. ni started actually getting heart burn about half way through. n nas my fiance put it i was hung over, before i was even buzzed . n n72 dollars later for 2 drinks that were painful to drink, i realize the 13 dollar bong looking beverages that you can get refilled nearly anywhere on the strip are much better and generally have more liquor and taste nicer on the tongue too. n nless financial heartburn, i might add. nstay away from this bar walk in place unless you're looking to carry a giant mug that says schmuck .","desire, neutral, disappointment","[INST] A customer left us a 1-star review: 'i wish i could give a place zero. nyou know, i probably deserved to pay the ridiculous price of 36 dollars per huge margarita for not being so patient while walking down the strip. ni did not have food here, just a drink. ni ordered the blender sized 35 oz margarita which was then filled with a few of the slurpee like liquids of peach, mango, and lime. n nthe drink was so sweet, i could barely drink the thing. ni could not taste any alcohol, just sugar. ni started actually getting heart burn about half way through. n nas my fiance put it i was hung over, before i was even buzzed . n n72 dollars later for 2 drinks that were painful to drink, i realize the 13 dollar bong looking beverages that you can get refilled nearly anywhere on the strip are much better and generally have more liquor and taste nicer on the tongue too. n nless financial heartburn, i might add. nstay away from this bar walk in place unless you're looking to carry a giant mug that says schmuck .' The customer feels desire, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i wish i could give a place zero. nyou know, i probably deserved to pay the ridiculous price of 36 dollars per huge margarita for not being so patient while walking down the strip. ni did not have food here, just a drink. ni ordered the blender sized 35 oz margarita which was then filled with a few of the slurpee like liquids of peach, mango, and lime. n nthe drink was so sweet, i could barely drink the thing. ni could not taste any alcohol, just sugar. ni started actually getting heart burn about half way through. n nas my fiance put it i was hung over, before i was even buzzed . n n72 dollars later for 2 drinks that were painful to drink, i realize the 13 dollar bong looking beverages that you can get refilled nearly anywhere on the strip are much better and generally have more liquor and taste nicer on the tongue too. n nless financial heartburn, i might add. nstay away from this bar walk in place unless you're looking to carry a giant mug that says schmuck .' The customer feels desire, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Patience: Improve the speed of service, especially during busy hours.
2. Pricing: Review the pricing of our margaritas, ensuring they are competitive and offer good value.
3. Alcohol Content: Adjust the alcohol-to-sugar ratio in our margaritas to make them less sweet and more alcoholic.
4. Beverage Options: Offer a wider variety of drinks, including non-sweet options, to cater to different tastes.
5. Communication: Clearly communicate the size and alcohol content of our drinks to manage customer expectations."
1,"Went to this Chipotle tonight, ordered a burrito to go and when I got home to enjoy my burrito the rice inside what not cooked!!! WAYYY undercooked, hard and gross. Really disappointing to get home and not able to enjoy the food. Would have went back but decided it wasn't going to be worth it since they don't even know how to cook rice. Went to Cafe Rio's instead.","went to this chipotle tonight, ordered a burrito to go and when i got home to enjoy my burrito the rice inside what not cooked!!! wayyy undercooked, hard and gross. really disappointing to get home and not able to enjoy the food. would have went back but decided it wasn't going to be worth it since they don't even know how to cook rice. went to cafe rio's instead.","disappointment, annoyance, sadness","[INST] A customer left us a 1-star review: 'went to this chipotle tonight, ordered a burrito to go and when i got home to enjoy my burrito the rice inside what not cooked!!! wayyy undercooked, hard and gross. really disappointing to get home and not able to enjoy the food. would have went back but decided it wasn't going to be worth it since they don't even know how to cook rice. went to cafe rio's instead.' The customer feels disappointment, annoyance, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'went to this chipotle tonight, ordered a burrito to go and when i got home to enjoy my burrito the rice inside what not cooked!!! wayyy undercooked, hard and gross. really disappointing to get home and not able to enjoy the food. would have went back but decided it wasn't going to be worth it since they don't even know how to cook rice. went to cafe rio's instead.' The customer feels disappointment, annoyance, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's disappointment and expressing empathy for their experience.

2. Offer a solution: Apologize for the undercooked rice and offer a complimentary meal or discount on their next visit to make up for the inconvenience.

3. Investigate the issue: Look into the issue to determine if it was an isolated incident or a systemic problem. If it's a recurring issue, address the root cause to prevent similar incidents in the future."
1,"I gave all smiles rave reviews initially but since then have had a horrible experience there.  First, they screwed up in scheduling my cleanings and much to my surprise, billed me $82.  What?  My cleanings are free!  If that is not so bad, I guess I'm just livid that I received a threatening letter in the mail saying that I had been disregarding my bills for months now and would have to pay in full.  IT WAS THE FIRST SUCH BILL I HAD RECEIVED! When I called the office they said they do the \""best they can\"" in scheduling appointments so that the insurance covers it but there are over 1100 insurance companies and they are \""not perfect\"".  Funny, I have been going to the dentist for years and have NEVER had to pay for a cleaning!  And for the nasty billing letter threatening to turn me over to collections ...  I MUST have received the other bills because they show they mailed them!   This place has gotten roughly $2000 from me in 1 year and $850 (+$82 now) out of my own pocket.  All Smiles, this is some \""thank you for your business\"".  I will never be back!  BEWARE!","i gave all smiles rave reviews initially but since then have had a horrible experience there. first, they screwed up in scheduling my cleanings and much to my surprise, billed me 82. what? my cleanings are free! if that is not so bad, i guess i'm just livid that i received a threatening letter in the mail saying that i had been disregarding my bills for months now and would have to pay in full. it was the first such bill i had received! when i called the office they said they do the best they can in scheduling appointments so that the insurance covers it but there are over 1100 insurance companies and they are not perfect . funny, i have been going to the dentist for years and have never had to pay for a cleaning! and for the nasty billing letter threatening to turn me over to collections ... i must have received the other bills because they show they mailed them! this place has gotten roughly 2000 from me in 1 year and 850 82 now out of my own pocket. all smiles, this is some thank you for your business . i will never be back! beware!","disappointment, surprise, fear","[INST] A customer left us a 1-star review: 'i gave all smiles rave reviews initially but since then have had a horrible experience there. first, they screwed up in scheduling my cleanings and much to my surprise, billed me 82. what? my cleanings are free! if that is not so bad, i guess i'm just livid that i received a threatening letter in the mail saying that i had been disregarding my bills for months now and would have to pay in full. it was the first such bill i had received! when i called the office they said they do the best they can in scheduling appointments so that the insurance covers it but there are over 1100 insurance companies and they are not perfect . funny, i have been going to the dentist for years and have never had to pay for a cleaning! and for the nasty billing letter threatening to turn me over to collections ... i must have received the other bills because they show they mailed them! this place has gotten roughly 2000 from me in 1 year and 850 82 now out of my own pocket. all smiles, this is some thank you for your business . i will never be back! beware!' The customer feels disappointment, surprise, fear. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i gave all smiles rave reviews initially but since then have had a horrible experience there. first, they screwed up in scheduling my cleanings and much to my surprise, billed me 82. what? my cleanings are free! if that is not so bad, i guess i'm just livid that i received a threatening letter in the mail saying that i had been disregarding my bills for months now and would have to pay in full. it was the first such bill i had received! when i called the office they said they do the best they can in scheduling appointments so that the insurance covers it but there are over 1100 insurance companies and they are not perfect . funny, i have been going to the dentist for years and have never had to pay for a cleaning! and for the nasty billing letter threatening to turn me over to collections ... i must have received the other bills because they show they mailed them! this place has gotten roughly 2000 from me in 1 year and 850 82 now out of my own pocket. all smiles, this is some thank you for your business . i will never be back! beware!' The customer feels disappointment, surprise, fear. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the scheduling error and the inconvenience caused.
2. Clarify the billing issue: explain that the cleaning services were initially free due to a promotional offer, but have since reverted to a standard fee. Offer a solution, such as a refund or credit for the unexpected charge.
3. Address the billing letter: acknowledge the customer's frustration and apologize for the threatening tone. Explain that the letter was sent in error and offer to rectify the situation, such as by sending a follow-up letter with a more professional tone."
1,"I wish I could give my opinion on the food but unfortunately we never made it past the chips. It was a slow Tuesday night and there were only a few people in the restaurant. We never had a server come to our table. Waited 15 mins and nothing??? We did get chips, which were from a bag and not fresh. The salsa was also not very stellar. We walked out without an acknowledgement from anyone  Never going back","i wish i could give my opinion on the food but unfortunately we never made it past the chips. it was a slow tuesday night and there were only a few people in the restaurant. we never had a server come to our table. waited 15 mins and nothing??? we did get chips, which were from a bag and not fresh. the salsa was also not very stellar. we walked out without an acknowledgement from anyone never going back","disappointment, desire, neutral","[INST] A customer left us a 1-star review: 'i wish i could give my opinion on the food but unfortunately we never made it past the chips. it was a slow tuesday night and there were only a few people in the restaurant. we never had a server come to our table. waited 15 mins and nothing??? we did get chips, which were from a bag and not fresh. the salsa was also not very stellar. we walked out without an acknowledgement from anyone never going back' The customer feels disappointment, desire, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i wish i could give my opinion on the food but unfortunately we never made it past the chips. it was a slow tuesday night and there were only a few people in the restaurant. we never had a server come to our table. waited 15 mins and nothing??? we did get chips, which were from a bag and not fresh. the salsa was also not very stellar. we walked out without an acknowledgement from anyone never going back' The customer feels disappointment, desire, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps can be taken:

1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's disappointment and expressing regret for their experience.

2. Apologize sincerely: Offer a genuine apology for the poor service they received, emphasizing that it does not reflect the standard of service we aim to provide.

3. Offer a solution: Provide a solution, such as a complimentary meal or a discount on their next visit, to make amends for the inconvenience they experienced."
1,"We went to the the bistro attached to Casa Napoli (next door). I remember coming here several years ago and loving the food. Not this time. There were few customers and the two wait staff seemed confused and stressed. The garlic bread they served before the meal was burnt and my wife's pasta included large chunks of prosciutto that were really tough, dark and unappealing. My own meal seemed tasty enough but not as I remembered it. Within an hour of eating I felt nauseous. I went on feeling nauseous and woke up feeling nauseous. It would take Chef Ramsay to figure out what has gone wrong in the kitchen. By the way, the price for two? 75 dollars.","we went to the the bistro attached to casa napoli next door . i remember coming here several years ago and loving the food. not this time. there were few customers and the two wait staff seemed confused and stressed. the garlic bread they served before the meal was burnt and my wife's pasta included large chunks of prosciutto that were really tough, dark and unappealing. my own meal seemed tasty enough but not as i remembered it. within an hour of eating i felt nauseous. i went on feeling nauseous and woke up feeling nauseous. it would take chef ramsay to figure out what has gone wrong in the kitchen. by the way, the price for two? 75 dollars.","confusion, disappointment, approval","[INST] A customer left us a 1-star review: 'we went to the the bistro attached to casa napoli next door . i remember coming here several years ago and loving the food. not this time. there were few customers and the two wait staff seemed confused and stressed. the garlic bread they served before the meal was burnt and my wife's pasta included large chunks of prosciutto that were really tough, dark and unappealing. my own meal seemed tasty enough but not as i remembered it. within an hour of eating i felt nauseous. i went on feeling nauseous and woke up feeling nauseous. it would take chef ramsay to figure out what has gone wrong in the kitchen. by the way, the price for two? 75 dollars.' The customer feels confusion, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'we went to the the bistro attached to casa napoli next door . i remember coming here several years ago and loving the food. not this time. there were few customers and the two wait staff seemed confused and stressed. the garlic bread they served before the meal was burnt and my wife's pasta included large chunks of prosciutto that were really tough, dark and unappealing. my own meal seemed tasty enough but not as i remembered it. within an hour of eating i felt nauseous. i went on feeling nauseous and woke up feeling nauseous. it would take chef ramsay to figure out what has gone wrong in the kitchen. by the way, the price for two? 75 dollars.' The customer feels confusion, disappointment, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the poor experience: Acknowledge the customer's feedback and express regret for the disappointing visit.

2. Address the issues raised:
   - Clarify the confusion and stress experienced by the staff, ensuring them that appropriate measures will be taken to alleviate these issues.
   - Investigate the quality of the garlic bread and prosciutto, ensuring that these items are prepared correctly and consistently.
   - If necessary, consult with a food safety expert to investigate the cause of the customer's nausea."
1,"This place used to be a great inexpensive dive to grab a bite with friends. They got rid of table service, so now you must order food and drinks at a counter. What little staff that are still there seem to be inexperienced and nervous. Food quality has gone down yet their prices have gone up ruffly 35 percent. You are now paying Kabuki prices for no service, blah food quality, and a busted up environment. It's a real shame that this place fell apart.","this place used to be a great inexpensive dive to grab a bite with friends. they got rid of table service, so now you must order food and drinks at a counter. what little staff that are still there seem to be inexperienced and nervous. food quality has gone down yet their prices have gone up ruffly 35 percent. you are now paying kabuki prices for no service, blah food quality, and a busted up environment. it's a real shame that this place fell apart.","disappointment, sadness, annoyance","[INST] A customer left us a 1-star review: 'this place used to be a great inexpensive dive to grab a bite with friends. they got rid of table service, so now you must order food and drinks at a counter. what little staff that are still there seem to be inexperienced and nervous. food quality has gone down yet their prices have gone up ruffly 35 percent. you are now paying kabuki prices for no service, blah food quality, and a busted up environment. it's a real shame that this place fell apart.' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this place used to be a great inexpensive dive to grab a bite with friends. they got rid of table service, so now you must order food and drinks at a counter. what little staff that are still there seem to be inexperienced and nervous. food quality has gone down yet their prices have gone up ruffly 35 percent. you are now paying kabuki prices for no service, blah food quality, and a busted up environment. it's a real shame that this place fell apart.' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address the issue of table service: Offer a hybrid model where customers can choose between ordering at the counter or having a server attend to them. This could help cater to both those who prefer self-service and those who prefer traditional table service.

2. Improve staff training: Provide additional training for your staff to ensure they are knowledgeable about the menu, capable of handling customer inquiries, and confident in their interactions with customers.

3. Maintain food quality: Review your food preparation process to ensure consistency in quality and taste. Consider seeking feedback from customers and employees to identify areas for improvement."
1,Our order was taken 16 min after being seated. Our food arrived 26 min after ordering. The eggs look like they were cooked on a dirty grill. Our server had no idea which orders went to which table. There was one other employee ordering the one server around and not really helping so we couldn't blame our server. My medium well steak was medium rare. Pretty much everything that can go wrong with the restaurant went wrong.,our order was taken 16 min after being seated. our food arrived 26 min after ordering. the eggs look like they were cooked on a dirty grill. our server had no idea which orders went to which table. there was one other employee ordering the one server around and not really helping so we couldn't blame our server. my medium well steak was medium rare. pretty much everything that can go wrong with the restaurant went wrong.,"disappointment, neutral, annoyance","[INST] A customer left us a 1-star review: 'our order was taken 16 min after being seated. our food arrived 26 min after ordering. the eggs look like they were cooked on a dirty grill. our server had no idea which orders went to which table. there was one other employee ordering the one server around and not really helping so we couldn't blame our server. my medium well steak was medium rare. pretty much everything that can go wrong with the restaurant went wrong.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'our order was taken 16 min after being seated. our food arrived 26 min after ordering. the eggs look like they were cooked on a dirty grill. our server had no idea which orders went to which table. there was one other employee ordering the one server around and not really helping so we couldn't blame our server. my medium well steak was medium rare. pretty much everything that can go wrong with the restaurant went wrong.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Improve seating and order management: Ensure that orders are taken promptly after seating, and that orders are properly associated with the correct table.

2. Train staff on food preparation: Ensure that food is cooked to the specified level (in this case, medium well steak should not be medium rare).

3. Cleanliness: Regularly clean and maintain the kitchen equipment, especially the grill, to prevent food from being cooked on a dirty surface.

4. Staffing: Ensure that there is an adequate number of staff members to handle the number of customers, so that servers are not overwhelmed and can provide prompt and attentive service."
1,"So, I finally decided to try out a clinic to help me lose weight.  I did my research and decided on Medshape.  Called and scheduled a 9am appointment...first one of the day.  I get there and sign in -even though there is no one at the desk- and have a seat in their cramped waiting room.  5, 10, 15 minutes later someone pops there head in and asks if I am here.  Ummm...I did sign in.  She says she will be right back with paperwork. Five minutes later she says to come with me and closes me in a freezing office to fill out paperwork.  I finish it in 2 minutes and open the door as directed.  And I wait, and wait, and wait.  I'd finally had enough and get up to ask someone what the heck is going on.  But guess what...no staff in sight.  I walk to the front, and again there is nobody at the reception desk.  So I walk out...at 10am.  So, I was there for an hour and saw nobody.  I haven't even received a call asking what happened or giving an excuse as to why they kept me waiting for an hour.  I guess they don't need business if this is how they treat new potential clients.","so, i finally decided to try out a clinic to help me lose weight. i did my research and decided on medshape. called and scheduled a 9am appointment...first one of the day. i get there and sign in even though there is no one at the desk and have a seat in their cramped waiting room. 5, 10, 15 minutes later someone pops there head in and asks if i am here. ummm...i did sign in. she says she will be right back with paperwork. five minutes later she says to come with me and closes me in a freezing office to fill out paperwork. i finish it in 2 minutes and open the door as directed. and i wait, and wait, and wait. i'd finally had enough and get up to ask someone what the heck is going on. but guess what...no staff in sight. i walk to the front, and again there is nobody at the reception desk. so i walk out...at 10am. so, i was there for an hour and saw nobody. i haven't even received a call asking what happened or giving an excuse as to why they kept me waiting for an hour. i guess they don't need business if this is how they treat new potential clients.","neutral, approval, realization","[INST] A customer left us a 1-star review: 'so, i finally decided to try out a clinic to help me lose weight. i did my research and decided on medshape. called and scheduled a 9am appointment...first one of the day. i get there and sign in even though there is no one at the desk and have a seat in their cramped waiting room. 5, 10, 15 minutes later someone pops there head in and asks if i am here. ummm...i did sign in. she says she will be right back with paperwork. five minutes later she says to come with me and closes me in a freezing office to fill out paperwork. i finish it in 2 minutes and open the door as directed. and i wait, and wait, and wait. i'd finally had enough and get up to ask someone what the heck is going on. but guess what...no staff in sight. i walk to the front, and again there is nobody at the reception desk. so i walk out...at 10am. so, i was there for an hour and saw nobody. i haven't even received a call asking what happened or giving an excuse as to why they kept me waiting for an hour. i guess they don't need business if this is how they treat new potential clients.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'so, i finally decided to try out a clinic to help me lose weight. i did my research and decided on medshape. called and scheduled a 9am appointment...first one of the day. i get there and sign in even though there is no one at the desk and have a seat in their cramped waiting room. 5, 10, 15 minutes later someone pops there head in and asks if i am here. ummm...i did sign in. she says she will be right back with paperwork. five minutes later she says to come with me and closes me in a freezing office to fill out paperwork. i finish it in 2 minutes and open the door as directed. and i wait, and wait, and wait. i'd finally had enough and get up to ask someone what the heck is going on. but guess what...no staff in sight. i walk to the front, and again there is nobody at the reception desk. so i walk out...at 10am. so, i was there for an hour and saw nobody. i haven't even received a call asking what happened or giving an excuse as to why they kept me waiting for an hour. i guess they don't need business if this is how they treat new potential clients.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Medshape, the following steps could be taken:

1. Improve staff attendance and punctuality: Ensure that there is always a staff member available at the reception desk during business hours, especially for early appointments.

2. Enhance waiting room experience: Make the waiting room more comfortable, spacious, and inviting to help customers feel more at ease while waiting.

3. Streamline paperwork process: Reduce the time it takes to complete paperwork by either providing it online for customers to fill out before their appointment or having the paperwork pre-filled based on the information provided during scheduling."
1,One of the worst places to stay in Vegas.  LOTS of TLC needed at the Luxor.  It's like the management folks pulled the cleaning and building maintenance crew's budget.  We HAD to stay here last weekend because the town was super busy with the Electric Daisy Carnival.  2nd time I stayed here in the last 3 months and I do NOT recommend.\n\nThe rooms in the pyramid have been ignored for years and the worst part - the a/c 's do not work properly in the rooms!!!!,one of the worst places to stay in vegas. lots of tlc needed at the luxor. it's like the management folks pulled the cleaning and building maintenance crew's budget. we had to stay here last weekend because the town was super busy with the electric daisy carnival. 2nd time i stayed here in the last 3 months and i do not recommend. n nthe rooms in the pyramid have been ignored for years and the worst part the a c 's do not work properly in the rooms!!!!,"disapproval, annoyance, disappointment","[INST] A customer left us a 1-star review: 'one of the worst places to stay in vegas. lots of tlc needed at the luxor. it's like the management folks pulled the cleaning and building maintenance crew's budget. we had to stay here last weekend because the town was super busy with the electric daisy carnival. 2nd time i stayed here in the last 3 months and i do not recommend. n nthe rooms in the pyramid have been ignored for years and the worst part the a c 's do not work properly in the rooms!!!!' The customer feels disapproval, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'one of the worst places to stay in vegas. lots of tlc needed at the luxor. it's like the management folks pulled the cleaning and building maintenance crew's budget. we had to stay here last weekend because the town was super busy with the electric daisy carnival. 2nd time i stayed here in the last 3 months and i do not recommend. n nthe rooms in the pyramid have been ignored for years and the worst part the a c 's do not work properly in the rooms!!!!' The customer feels disapproval, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at the Luxor, we can take the following steps:

1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's concerns about the cleanliness, maintenance, and air conditioning in the rooms.

2. Apologize sincerely: Express regret for the inconvenience caused and assure the customer that their feedback is valued and appreciated.

3. Offer a solution: Offer a complimentary upgrade to a recently renovated room or a discount on their next stay to make up for the poor experience."
1,"I stayed here in April and am just now writing my review because I still haven't gotten over the worst hotel experience of my life. With that said if I could give negative 5 stars on this hotel I would not hesitate.\n\nLet me start my story off with me in the bathroom when I noticed something was leaking from the ceiling onto my face only to discover from the maintenance guy that it was toilet water that was leaking. Great just my luck. So of course we asked to be moved to another hotel room. What felt like 500 hours later we finally get a room. We Carry all our belongings through the annoying layout of the hotel and The lady hands us our new keys and she leaves no apology for the  inconvenience. NOTHING! And that's not even the worst part. \n\nWe return to our hotel room later that night to find that our new keys don't even work. We call concierge and they tell me \""there is no one by your name that is staying In this room and there is some other guest checked in there\"" WTF? Are you kidding me? Where the hell is our luggage then? Do they really have no record at all of everything that happened?  After arguing back and forth with this person for what seemed like eternity the manager finally comes up to the room and opens the door but not before making sure that it was really our stuff. And the only thing he offered us was a stupid food credit. I wanted to tell him to go F himself. \n\nI will never stay here again! Worst hotel experience ever.",i stayed here in april and am just now writing my review because i still haven't gotten over the worst hotel experience of my life. with that said if i could give negative 5 stars on this hotel i would not hesitate. n nlet me start my story off with me in the bathroom when i noticed something was leaking from the ceiling onto my face only to discover from the maintenance guy that it was toilet water that was leaking. great just my luck. so of course we asked to be moved to another hotel room. what felt like 500 hours later we finally get a room. we carry all our belongings through the annoying layout of the hotel and the lady hands us our new keys and she leaves no apology for the inconvenience. nothing! and that's not even the worst part. n nwe return to our hotel room later that night to find that our new keys don't even work. we call concierge and they tell me there is no one by your name that is staying in this room and there is some other guest checked in there wtf? are you kidding me? where the hell is our luggage then? do they really have no record at all of everything that happened? after arguing back and forth with this person for what seemed like eternity the manager finally comes up to the room and opens the door but not before making sure that it was really our stuff. and the only thing he offered us was a stupid food credit. i wanted to tell him to go f himself. n ni will never stay here again! worst hotel experience ever.,"approval, realization, disappointment","[INST] A customer left us a 1-star review: 'i stayed here in april and am just now writing my review because i still haven't gotten over the worst hotel experience of my life. with that said if i could give negative 5 stars on this hotel i would not hesitate. n nlet me start my story off with me in the bathroom when i noticed something was leaking from the ceiling onto my face only to discover from the maintenance guy that it was toilet water that was leaking. great just my luck. so of course we asked to be moved to another hotel room. what felt like 500 hours later we finally get a room. we carry all our belongings through the annoying layout of the hotel and the lady hands us our new keys and she leaves no apology for the inconvenience. nothing! and that's not even the worst part. n nwe return to our hotel room later that night to find that our new keys don't even work. we call concierge and they tell me there is no one by your name that is staying in this room and there is some other guest checked in there wtf? are you kidding me? where the hell is our luggage then? do they really have no record at all of everything that happened? after arguing back and forth with this person for what seemed like eternity the manager finally comes up to the room and opens the door but not before making sure that it was really our stuff. and the only thing he offered us was a stupid food credit. i wanted to tell him to go f himself. n ni will never stay here again! worst hotel experience ever.' The customer feels approval, realization, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i stayed here in april and am just now writing my review because i still haven't gotten over the worst hotel experience of my life. with that said if i could give negative 5 stars on this hotel i would not hesitate. n nlet me start my story off with me in the bathroom when i noticed something was leaking from the ceiling onto my face only to discover from the maintenance guy that it was toilet water that was leaking. great just my luck. so of course we asked to be moved to another hotel room. what felt like 500 hours later we finally get a room. we carry all our belongings through the annoying layout of the hotel and the lady hands us our new keys and she leaves no apology for the inconvenience. nothing! and that's not even the worst part. n nwe return to our hotel room later that night to find that our new keys don't even work. we call concierge and they tell me there is no one by your name that is staying in this room and there is some other guest checked in there wtf? are you kidding me? where the hell is our luggage then? do they really have no record at all of everything that happened? after arguing back and forth with this person for what seemed like eternity the manager finally comes up to the room and opens the door but not before making sure that it was really our stuff. and the only thing he offered us was a stupid food credit. i wanted to tell him to go f himself. n ni will never stay here again! worst hotel experience ever.' The customer feels approval, realization, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Immediate Response: Acknowledge the review promptly and express empathy for the customer's poor experience.

2. Apology and Accountability: Admit fault for the leaking ceiling issue and the subsequent confusion with the room assignment. Offer a sincere apology for the inconvenience caused.

3. Problem Resolution: Offer a solution to make up for the negative experience, such as a complimentary upgrade to a suite, a significant discount on future stays, or a genuine apology gift (e.g., a gift card to a popular restaurant or spa)."
1,"Terrible service. Everyone in our party was forced to order their own entre, even though some of them were not hungry. The entre come with nan. The waiter refused to substitute them with similar priced roti because \""the chef was unwilling\"".","terrible service. everyone in our party was forced to order their own entre, even though some of them were not hungry. the entre come with nan. the waiter refused to substitute them with similar priced roti because the chef was unwilling .","disgust, annoyance, disappointment","[INST] A customer left us a 1-star review: 'terrible service. everyone in our party was forced to order their own entre, even though some of them were not hungry. the entre come with nan. the waiter refused to substitute them with similar priced roti because the chef was unwilling .' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'terrible service. everyone in our party was forced to order their own entre, even though some of them were not hungry. the entre come with nan. the waiter refused to substitute them with similar priced roti because the chef was unwilling .' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  1. Apologize Sincerely: Acknowledge the customer's disappointment and apologize for the inconvenience they experienced.

2. Address the Issue: Explain that the policy of requiring each person to order their own entree was a mistake, and that in the future, larger parties will be accommodated with shared dishes if requested.

3. Offer Compensation: Offer a complimentary meal or discount on their next visit to make up for the poor experience.

4. Improve Communication: Ensure that waitstaff are trained to handle special requests, such as substituting nan with roti, in a flexible and customer-friendly manner."
1,"So disappointed in the level of customer service. I came here before with my wife, the customer service was great ...years ago.\nBUT NOW.....\nWhile the manager was over and stopped by, he asked if I had a special request. He said He can make it happen in 4 minutes. 30 mins later nothing, but the took my plate without asking. So it is not all you can eat. I am just really picky, no fat- no red. I wasn't done eating. Texas De Brazil is now far better based solely on customer service.","so disappointed in the level of customer service. i came here before with my wife, the customer service was great ...years ago. nbut now..... nwhile the manager was over and stopped by, he asked if i had a special request. he said he can make it happen in 4 minutes. 30 mins later nothing, but the took my plate without asking. so it is not all you can eat. i am just really picky, no fat no red. i wasn't done eating. texas de brazil is now far better based solely on customer service.","disappointment, neutral, disapproval","[INST] A customer left us a 1-star review: 'so disappointed in the level of customer service. i came here before with my wife, the customer service was great ...years ago. nbut now..... nwhile the manager was over and stopped by, he asked if i had a special request. he said he can make it happen in 4 minutes. 30 mins later nothing, but the took my plate without asking. so it is not all you can eat. i am just really picky, no fat no red. i wasn't done eating. texas de brazil is now far better based solely on customer service.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'so disappointed in the level of customer service. i came here before with my wife, the customer service was great ...years ago. nbut now..... nwhile the manager was over and stopped by, he asked if i had a special request. he said he can make it happen in 4 minutes. 30 mins later nothing, but the took my plate without asking. so it is not all you can eat. i am just really picky, no fat no red. i wasn't done eating. texas de brazil is now far better based solely on customer service.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your establishment, consider the following steps:

1. Acknowledge the complaint: Respond to the review by acknowledging the customer's disappointment and expressing regret for their experience.

2. Offer a solution: Apologize for the long wait and the misunderstanding about the all-you-can-eat policy. Offer a complimentary meal or a discount on their next visit to make up for the inconvenience.

3. Address the specific request: Assure the customer that you will take their dietary restrictions into account in the future. Train your staff to ask about dietary preferences and accommodate them whenever possible."
1,i went there last friday night and it was the worst night club i have ever been to. very boring atmospher. and yes its true drinks are bar the whole staff is just clueless. the list goes on.\n\ni am new to arizona to be honest with u and i am very disapointed with the night life here so far there is no big good clubs or well known dj's. i used to live in NYC and nightlife there is somthing u cant argue about.,i went there last friday night and it was the worst night club i have ever been to. very boring atmospher. and yes its true drinks are bar the whole staff is just clueless. the list goes on. n ni am new to arizona to be honest with u and i am very disapointed with the night life here so far there is no big good clubs or well known dj's. i used to live in nyc and nightlife there is somthing u cant argue about.,"disappointment, annoyance, disapproval","[INST] A customer left us a 1-star review: 'i went there last friday night and it was the worst night club i have ever been to. very boring atmospher. and yes its true drinks are bar the whole staff is just clueless. the list goes on. n ni am new to arizona to be honest with u and i am very disapointed with the night life here so far there is no big good clubs or well known dj's. i used to live in nyc and nightlife there is somthing u cant argue about.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i went there last friday night and it was the worst night club i have ever been to. very boring atmospher. and yes its true drinks are bar the whole staff is just clueless. the list goes on. n ni am new to arizona to be honest with u and i am very disapointed with the night life here so far there is no big good clubs or well known dj's. i used to live in nyc and nightlife there is somthing u cant argue about.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Acknowledge the feedback: Respond to the review, acknowledging their disappointment and expressing our regret that their experience did not meet their expectations.

2. Address specific concerns: Address the issues mentioned in the review, such as the atmosphere, staff cluelessness, and lack of well-known DJs. This could involve training staff, improving the club's atmosphere, and potentially bringing in more well-known DJs."
1,"Disappointing.  A nice hotel with great ammenities.  HOWEVER, slow elevators, understaffed, poor service, and you do not get what you pay for. \n\nMoorea pool was a nice pool, however it took FOREVER to get drinks, food, salads, and it wasn't even a busy weekend.  Took a half hour to get salad dressing so i could eat my salad that got hot by the time it arrived...actually i had to find a manager to get it for me because my waiter never came back?  \n\nI expect better service and better management solutions when things go wrong at a hotel.  When you pay top dollar for service, I expect to get it. The HOliday Inn Express has better service than this hotel.  \n\nAFTER we checked out, 2 people in our party had to call back to fix their \""over charging\"" at the pool and for the hotel room.  So, even more time wasted on the phone after we left to get that taken care of which still took several phone calls to get it resolved and waiting on hold for 30 minutes before someone would answer.\n\nOverall, I would stay somewhere else.  \n\nPS - when this hotel says that you are getting a King bed you are actually getting a Queen bed.  When they say you are getting a Queen bed, you are actually getting a double bed.  Not sure why they need to falsely advertise your bed size, but it does make a difference when you plan to have people share a double bed! Gets a little more cozy than desired.  The Palms Hotel does the same thing.  If the \""vegas standard\"" is smaller than real life then why don't they just say it?","disappointing. a nice hotel with great ammenities. however, slow elevators, understaffed, poor service, and you do not get what you pay for. n nmoorea pool was a nice pool, however it took forever to get drinks, food, salads, and it wasn't even a busy weekend. took a half hour to get salad dressing so i could eat my salad that got hot by the time it arrived...actually i had to find a manager to get it for me because my waiter never came back? n ni expect better service and better management solutions when things go wrong at a hotel. when you pay top dollar for service, i expect to get it. the holiday inn express has better service than this hotel. n nafter we checked out, 2 people in our party had to call back to fix their over charging at the pool and for the hotel room. so, even more time wasted on the phone after we left to get that taken care of which still took several phone calls to get it resolved and waiting on hold for 30 minutes before someone would answer. n noverall, i would stay somewhere else. n nps when this hotel says that you are getting a king bed you are actually getting a queen bed. when they say you are getting a queen bed, you are actually getting a double bed. not sure why they need to falsely advertise your bed size, but it does make a difference when you plan to have people share a double bed! gets a little more cozy than desired. the palms hotel does the same thing. if the vegas standard is smaller than real life then why don't they just say it?","disappointment, annoyance, disapproval","[INST] A customer left us a 1-star review: 'disappointing. a nice hotel with great ammenities. however, slow elevators, understaffed, poor service, and you do not get what you pay for. n nmoorea pool was a nice pool, however it took forever to get drinks, food, salads, and it wasn't even a busy weekend. took a half hour to get salad dressing so i could eat my salad that got hot by the time it arrived...actually i had to find a manager to get it for me because my waiter never came back? n ni expect better service and better management solutions when things go wrong at a hotel. when you pay top dollar for service, i expect to get it. the holiday inn express has better service than this hotel. n nafter we checked out, 2 people in our party had to call back to fix their over charging at the pool and for the hotel room. so, even more time wasted on the phone after we left to get that taken care of which still took several phone calls to get it resolved and waiting on hold for 30 minutes before someone would answer. n noverall, i would stay somewhere else. n nps when this hotel says that you are getting a king bed you are actually getting a queen bed. when they say you are getting a queen bed, you are actually getting a double bed. not sure why they need to falsely advertise your bed size, but it does make a difference when you plan to have people share a double bed! gets a little more cozy than desired. the palms hotel does the same thing. if the vegas standard is smaller than real life then why don't they just say it?' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'disappointing. a nice hotel with great ammenities. however, slow elevators, understaffed, poor service, and you do not get what you pay for. n nmoorea pool was a nice pool, however it took forever to get drinks, food, salads, and it wasn't even a busy weekend. took a half hour to get salad dressing so i could eat my salad that got hot by the time it arrived...actually i had to find a manager to get it for me because my waiter never came back? n ni expect better service and better management solutions when things go wrong at a hotel. when you pay top dollar for service, i expect to get it. the holiday inn express has better service than this hotel. n nafter we checked out, 2 people in our party had to call back to fix their over charging at the pool and for the hotel room. so, even more time wasted on the phone after we left to get that taken care of which still took several phone calls to get it resolved and waiting on hold for 30 minutes before someone would answer. n noverall, i would stay somewhere else. n nps when this hotel says that you are getting a king bed you are actually getting a queen bed. when they say you are getting a queen bed, you are actually getting a double bed. not sure why they need to falsely advertise your bed size, but it does make a difference when you plan to have people share a double bed! gets a little more cozy than desired. the palms hotel does the same thing. if the vegas standard is smaller than real life then why don't they just say it?' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Elevator Speed: Investigate the cause of slow elevators and address the issue promptly.

2. Staffing: Ensure adequate staffing levels during peak hours to improve service delivery.

3. Service Quality: Provide better training to staff on customer service skills and problem-solving.

4. Food and Beverage Service: Improve the speed and efficiency of food and drink service, especially during non-peak hours.

5. Management Response: Implement a more efficient system for addressing customer complaints and issues, including a quicker response time and effective resolution."
1,"they should have stayed in Chicago.  The worst service and one of the poorest restaurant experiences I have had in years.  We never could figure out who our waiter was!  They would take orders and disappear for eons.\nMy wife's pizza was delivered first and was almost airport quality - no sauce, almost no cheese and no flavor.  Then 10 minutes later our friends pepper pasta arrived with no discernible pepper taste.  Finally\nAfter every one else had finished eating my entree arrived about a half hour after the first entree was served.  I'd give this place six months before they fold up shop.","they should have stayed in chicago. the worst service and one of the poorest restaurant experiences i have had in years. we never could figure out who our waiter was! they would take orders and disappear for eons. nmy wife's pizza was delivered first and was almost airport quality no sauce, almost no cheese and no flavor. then 10 minutes later our friends pepper pasta arrived with no discernible pepper taste. finally nafter every one else had finished eating my entree arrived about a half hour after the first entree was served. i'd give this place six months before they fold up shop.","disappointment, annoyance, neutral","[INST] A customer left us a 1-star review: 'they should have stayed in chicago. the worst service and one of the poorest restaurant experiences i have had in years. we never could figure out who our waiter was! they would take orders and disappear for eons. nmy wife's pizza was delivered first and was almost airport quality no sauce, almost no cheese and no flavor. then 10 minutes later our friends pepper pasta arrived with no discernible pepper taste. finally nafter every one else had finished eating my entree arrived about a half hour after the first entree was served. i'd give this place six months before they fold up shop.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'they should have stayed in chicago. the worst service and one of the poorest restaurant experiences i have had in years. we never could figure out who our waiter was! they would take orders and disappear for eons. nmy wife's pizza was delivered first and was almost airport quality no sauce, almost no cheese and no flavor. then 10 minutes later our friends pepper pasta arrived with no discernible pepper taste. finally nafter every one else had finished eating my entree arrived about a half hour after the first entree was served. i'd give this place six months before they fold up shop.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Communication: Ensure that waitstaff are easily identifiable and maintain regular communication with the table, providing updates on order status and addressing any concerns promptly.

2. Enhance Food Quality: Pay close attention to the preparation and presentation of dishes, especially popular items like pizza, to ensure they meet the expected quality standards.

3. Timely Service: Streamline the kitchen process to reduce the time between orders being placed and dishes being served, ensuring that all meals are delivered in a timely manner."
1,"Warning:  This is NOT a Japanese restaurant, its a KOREAN restaurant pretending to be Japanese.  Went to eat here and quickly discovered this ruse.  The previous owners/staff that you see in the pics are gone, sold out.\n\nWhy is this important - if your going to pay $250 for two people you want the real thing, not pretenders using pretend Japanese and who arenot Sushi chefs.  Japanese chefs are trained for a decade to do their job right.  For example, a trained Japanese chef knows how to talk to you, spending much of his time explaining the fish and making suggestions as to what you would like.  They are good at figuring out the client and catering to them.   THIS is why you pay $250 for two people.  As it stands now, you will not get this treatment here, but you'll still pay $250 for two.","warning this is not a japanese restaurant, its a korean restaurant pretending to be japanese. went to eat here and quickly discovered this ruse. the previous owners staff that you see in the pics are gone, sold out. n nwhy is this important if your going to pay 250 for two people you want the real thing, not pretenders using pretend japanese and who arenot sushi chefs. japanese chefs are trained for a decade to do their job right. for example, a trained japanese chef knows how to talk to you, spending much of his time explaining the fish and making suggestions as to what you would like. they are good at figuring out the client and catering to them. this is why you pay 250 for two people. as it stands now, you will not get this treatment here, but you'll still pay 250 for two.","neutral, realization, annoyance","[INST] A customer left us a 1-star review: 'warning this is not a japanese restaurant, its a korean restaurant pretending to be japanese. went to eat here and quickly discovered this ruse. the previous owners staff that you see in the pics are gone, sold out. n nwhy is this important if your going to pay 250 for two people you want the real thing, not pretenders using pretend japanese and who arenot sushi chefs. japanese chefs are trained for a decade to do their job right. for example, a trained japanese chef knows how to talk to you, spending much of his time explaining the fish and making suggestions as to what you would like. they are good at figuring out the client and catering to them. this is why you pay 250 for two people. as it stands now, you will not get this treatment here, but you'll still pay 250 for two.' The customer feels neutral, realization, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'warning this is not a japanese restaurant, its a korean restaurant pretending to be japanese. went to eat here and quickly discovered this ruse. the previous owners staff that you see in the pics are gone, sold out. n nwhy is this important if your going to pay 250 for two people you want the real thing, not pretenders using pretend japanese and who arenot sushi chefs. japanese chefs are trained for a decade to do their job right. for example, a trained japanese chef knows how to talk to you, spending much of his time explaining the fish and making suggestions as to what you would like. they are good at figuring out the client and catering to them. this is why you pay 250 for two people. as it stands now, you will not get this treatment here, but you'll still pay 250 for two.' The customer feels neutral, realization, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Clarify the cuisine: Make it clear on the website, menu, and in the restaurant that the establishment is a Korean restaurant, not Japanese. This will help manage customer expectations.

2. Train staff on Japanese cuisine: Provide training for staff on Japanese cuisine, including the names of dishes, ingredients, and proper presentation. This will help them answer customer questions and provide a more authentic experience.

3. Hire a sushi chef: If possible, hire a sushi chef who has been trained in Japan or by a Japanese master."
1,We heard so many good things about this place so we decided to try it. The menu looked amazing and we came hungry. I ordered kalua pig Benedict and my husband ordered adobo fried rice with Mac salad. Both were not good at all! The kalua pig Benedict was kalua pig and CABBAGE Benedict...totally gross no taste from the kalua pig and the English muffin on the bottom was soggy from water...if it was soggy from like a tasty liquid that would've been different but it wasn't. The adobo fried rice was junk. If you are from Hawaii and know good adobo fried this was not even close. We thought aloha kitchen AFR was junk this was worse. The Mac salad was DISGUSTING to say the very least. It had no taste and the macaroni tasted old. It was like soaked (not boiled) macaroni in a watery white substance. I gave this one star because we also ordered the red velvet pancakes and although it was a little dry it did taste good. We also got a side of zippy's chili which was about an ounce for $2.75 that tasted good (like zippys chili) so our bill came out to $47 and some cents and we were Very Very disappointed to have to pay that much for such a crappy meal.,we heard so many good things about this place so we decided to try it. the menu looked amazing and we came hungry. i ordered kalua pig benedict and my husband ordered adobo fried rice with mac salad. both were not good at all! the kalua pig benedict was kalua pig and cabbage benedict...totally gross no taste from the kalua pig and the english muffin on the bottom was soggy from water...if it was soggy from like a tasty liquid that would've been different but it wasn't. the adobo fried rice was junk. if you are from hawaii and know good adobo fried this was not even close. we thought aloha kitchen afr was junk this was worse. the mac salad was disgusting to say the very least. it had no taste and the macaroni tasted old. it was like soaked not boiled macaroni in a watery white substance. i gave this one star because we also ordered the red velvet pancakes and although it was a little dry it did taste good. we also got a side of zippy's chili which was about an ounce for 2.75 that tasted good like zippys chili so our bill came out to 47 and some cents and we were very very disappointed to have to pay that much for such a crappy meal.,"disapproval, disappointment, annoyance","[INST] A customer left us a 1-star review: 'we heard so many good things about this place so we decided to try it. the menu looked amazing and we came hungry. i ordered kalua pig benedict and my husband ordered adobo fried rice with mac salad. both were not good at all! the kalua pig benedict was kalua pig and cabbage benedict...totally gross no taste from the kalua pig and the english muffin on the bottom was soggy from water...if it was soggy from like a tasty liquid that would've been different but it wasn't. the adobo fried rice was junk. if you are from hawaii and know good adobo fried this was not even close. we thought aloha kitchen afr was junk this was worse. the mac salad was disgusting to say the very least. it had no taste and the macaroni tasted old. it was like soaked not boiled macaroni in a watery white substance. i gave this one star because we also ordered the red velvet pancakes and although it was a little dry it did taste good. we also got a side of zippy's chili which was about an ounce for 2.75 that tasted good like zippys chili so our bill came out to 47 and some cents and we were very very disappointed to have to pay that much for such a crappy meal.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'we heard so many good things about this place so we decided to try it. the menu looked amazing and we came hungry. i ordered kalua pig benedict and my husband ordered adobo fried rice with mac salad. both were not good at all! the kalua pig benedict was kalua pig and cabbage benedict...totally gross no taste from the kalua pig and the english muffin on the bottom was soggy from water...if it was soggy from like a tasty liquid that would've been different but it wasn't. the adobo fried rice was junk. if you are from hawaii and know good adobo fried this was not even close. we thought aloha kitchen afr was junk this was worse. the mac salad was disgusting to say the very least. it had no taste and the macaroni tasted old. it was like soaked not boiled macaroni in a watery white substance. i gave this one star because we also ordered the red velvet pancakes and although it was a little dry it did taste good. we also got a side of zippy's chili which was about an ounce for 2.75 that tasted good like zippys chili so our bill came out to 47 and some cents and we were very very disappointed to have to pay that much for such a crappy meal.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the poor quality of the meal and express our disappointment that their expectations were not met.
2. Investigate the issue with the specific dishes mentioned in the review, particularly the Kalua pig Benedict, Adobo fried rice, and macaroni salad. Ensure that our recipes are accurate and that the quality of the ingredients is consistent.
3. Train our staff on proper cooking techniques and presentation to ensure that dishes are cooked evenly, taste good, and are visually appealing.
4. Offer a complimentary meal or discount on their next visit to make up for the poor experience."
1,"So I saw the Martinez taco bar in the middle of a nice little shopping center and I thought why not let's give it a try, I enjoy new things. It was rush hour for dinner time and the place was empty so I was a little skeptical to begin with. The clerk who came up to the register to take my order looked as though he had just done some crystal meth in the back which isn't unusual for small Vegas restaurants. I decided to order the $9 carne asada burrito with french fries to go . I thought ok any $9 burrito must be fantastic and boy was I wrong. When I got home and open this beast up I could see the grease pouring out of the tortilla. When I bit into the burrito the slices of avocados were raw and harder than the onions and I had to spit them out. The carne asada was chewy and overcooked without any authentic flavor. I didn't even finish half the burrito . I love authentic Mexican food but this place is a dump and lacks any concerns about quality, my advice is stay away. I feel the gut churning already. Blahhhh","so i saw the martinez taco bar in the middle of a nice little shopping center and i thought why not let's give it a try, i enjoy new things. it was rush hour for dinner time and the place was empty so i was a little skeptical to begin with. the clerk who came up to the register to take my order looked as though he had just done some crystal meth in the back which isn't unusual for small vegas restaurants. i decided to order the 9 carne asada burrito with french fries to go . i thought ok any 9 burrito must be fantastic and boy was i wrong. when i got home and open this beast up i could see the grease pouring out of the tortilla. when i bit into the burrito the slices of avocados were raw and harder than the onions and i had to spit them out. the carne asada was chewy and overcooked without any authentic flavor. i didn't even finish half the burrito . i love authentic mexican food but this place is a dump and lacks any concerns about quality, my advice is stay away. i feel the gut churning already. blahhhh","joy, disappointment, realization","[INST] A customer left us a 1-star review: 'so i saw the martinez taco bar in the middle of a nice little shopping center and i thought why not let's give it a try, i enjoy new things. it was rush hour for dinner time and the place was empty so i was a little skeptical to begin with. the clerk who came up to the register to take my order looked as though he had just done some crystal meth in the back which isn't unusual for small vegas restaurants. i decided to order the 9 carne asada burrito with french fries to go . i thought ok any 9 burrito must be fantastic and boy was i wrong. when i got home and open this beast up i could see the grease pouring out of the tortilla. when i bit into the burrito the slices of avocados were raw and harder than the onions and i had to spit them out. the carne asada was chewy and overcooked without any authentic flavor. i didn't even finish half the burrito . i love authentic mexican food but this place is a dump and lacks any concerns about quality, my advice is stay away. i feel the gut churning already. blahhhh' The customer feels joy, disappointment, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'so i saw the martinez taco bar in the middle of a nice little shopping center and i thought why not let's give it a try, i enjoy new things. it was rush hour for dinner time and the place was empty so i was a little skeptical to begin with. the clerk who came up to the register to take my order looked as though he had just done some crystal meth in the back which isn't unusual for small vegas restaurants. i decided to order the 9 carne asada burrito with french fries to go . i thought ok any 9 burrito must be fantastic and boy was i wrong. when i got home and open this beast up i could see the grease pouring out of the tortilla. when i bit into the burrito the slices of avocados were raw and harder than the onions and i had to spit them out. the carne asada was chewy and overcooked without any authentic flavor. i didn't even finish half the burrito . i love authentic mexican food but this place is a dump and lacks any concerns about quality, my advice is stay away. i feel the gut churning already. blahhhh' The customer feels joy, disappointment, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Martinez Taco Bar, the following steps could be taken:

1. Staff Training: Provide regular training for staff on food preparation, customer service, and appearance to ensure a clean, professional, and welcoming environment.

2. Quality Control: Implement a quality control system for food preparation to ensure consistency in taste, texture, and presentation. This includes proper cooking techniques, seasoning, and fresh ingredients.

3. Avocado Preparation: Ensure that avocados are properly ripe and prepared before serving to avoid raw or hard avocado slices."
1,Do not use this company.  I own an electrical company and have been trying to collect payment for work we have done with this company month ago.  We have sent multiple email's and call to try to collect and have still not been paid in full.  BE AWARE!!!,do not use this company. i own an electrical company and have been trying to collect payment for work we have done with this company month ago. we have sent multiple email's and call to try to collect and have still not been paid in full. be aware!!!,"neutral, disappointment, disapproval","[INST] A customer left us a 1-star review: 'do not use this company. i own an electrical company and have been trying to collect payment for work we have done with this company month ago. we have sent multiple email's and call to try to collect and have still not been paid in full. be aware!!!' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'do not use this company. i own an electrical company and have been trying to collect payment for work we have done with this company month ago. we have sent multiple email's and call to try to collect and have still not been paid in full. be aware!!!' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Improve Communication: Ensure prompt and clear responses to all inquiries, especially those related to payments.

2. Streamline Payment Process: Simplify the payment process to make it easier for clients, especially businesses, to settle their bills on time.

3. Follow Up Regularly: Implement a system for regular follow-ups on outstanding payments to prevent delays and build trust with clients.

4. Resolve Issues Quickly: Address any issues or concerns raised by the client promptly and professionally to maintain a positive relationship.

5. Show Appreciation: Express gratitude for the client's business and emphasize the importance of their partnership to the company."
1,"This place was horrible and depressing for me. I thought it would be nice like the ones I've been to back in California but was I wrong. You would not want to come here to shop for baby gears. This place is so ghetto, it's kinda freightening. Yes, they may have really cheap prices but the quality of stuff is pretty budget too. For about the same price, I prefer to go to Target instead.","this place was horrible and depressing for me. i thought it would be nice like the ones i've been to back in california but was i wrong. you would not want to come here to shop for baby gears. this place is so ghetto, it's kinda freightening. yes, they may have really cheap prices but the quality of stuff is pretty budget too. for about the same price, i prefer to go to target instead.","fear, disappointment, sadness","[INST] A customer left us a 1-star review: 'this place was horrible and depressing for me. i thought it would be nice like the ones i've been to back in california but was i wrong. you would not want to come here to shop for baby gears. this place is so ghetto, it's kinda freightening. yes, they may have really cheap prices but the quality of stuff is pretty budget too. for about the same price, i prefer to go to target instead.' The customer feels fear, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this place was horrible and depressing for me. i thought it would be nice like the ones i've been to back in california but was i wrong. you would not want to come here to shop for baby gears. this place is so ghetto, it's kinda freightening. yes, they may have really cheap prices but the quality of stuff is pretty budget too. for about the same price, i prefer to go to target instead.' The customer feels fear, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge their feelings: Respond to the review by acknowledging their disappointment and negative feelings about their experience. This shows empathy and understanding.

2. Apologize sincerely: Offer a genuine apology for their experience and express regret that they felt this way.

3. Address their concerns: Address the specific issues they mentioned, such as the store being depressing, ghetto, and the quality of the baby gear being budget. Offer solutions or improvements to these issues, such as improving the store's atmosphere, ensuring the quality of products, and offering better customer service."
1,"I was so upset with this restaurant. I came here with my sisters for a later dinner and there were maybe 2 other tables with people seated and a few people at the bar. When we walked in, we asked if they were still serving dinner and we were told yes. We sat down any where we wanted and it took 10 min just to receive a menu.\n\nAfter looking at the menu, everything was over priced. We decided to stay to grab something simple, and there were two servers standing in front of our table arguing that neither of them wanted to take our table. WHAT!? We could literally hear them, and instead of one of them deciding to help us, they both just walked away and we were never helped!! \n\nWe got up and left immediately. I couldn't believe the service at this place. Glad we didn't spend any money there because they do not deserve it!","i was so upset with this restaurant. i came here with my sisters for a later dinner and there were maybe 2 other tables with people seated and a few people at the bar. when we walked in, we asked if they were still serving dinner and we were told yes. we sat down any where we wanted and it took 10 min just to receive a menu. n nafter looking at the menu, everything was over priced. we decided to stay to grab something simple, and there were two servers standing in front of our table arguing that neither of them wanted to take our table. what!? we could literally hear them, and instead of one of them deciding to help us, they both just walked away and we were never helped!! n nwe got up and left immediately. i couldn't believe the service at this place. glad we didn't spend any money there because they do not deserve it!","disappointment, annoyance, neutral","[INST] A customer left us a 1-star review: 'i was so upset with this restaurant. i came here with my sisters for a later dinner and there were maybe 2 other tables with people seated and a few people at the bar. when we walked in, we asked if they were still serving dinner and we were told yes. we sat down any where we wanted and it took 10 min just to receive a menu. n nafter looking at the menu, everything was over priced. we decided to stay to grab something simple, and there were two servers standing in front of our table arguing that neither of them wanted to take our table. what!? we could literally hear them, and instead of one of them deciding to help us, they both just walked away and we were never helped!! n nwe got up and left immediately. i couldn't believe the service at this place. glad we didn't spend any money there because they do not deserve it!' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i was so upset with this restaurant. i came here with my sisters for a later dinner and there were maybe 2 other tables with people seated and a few people at the bar. when we walked in, we asked if they were still serving dinner and we were told yes. we sat down any where we wanted and it took 10 min just to receive a menu. n nafter looking at the menu, everything was over priced. we decided to stay to grab something simple, and there were two servers standing in front of our table arguing that neither of them wanted to take our table. what!? we could literally hear them, and instead of one of them deciding to help us, they both just walked away and we were never helped!! n nwe got up and left immediately. i couldn't believe the service at this place. glad we didn't spend any money there because they do not deserve it!' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Clear Communication: Ensure staff are clear and consistent in their communication about operating hours and availability of services.

2. Prompt Attention: Reduce the wait time for seating and menu delivery to create a more welcoming atmosphere.

3. Menu Pricing: Review menu pricing to ensure it is competitive and offers good value for customers.

4. Staff Training: Train staff to handle conflicts and provide excellent customer service, especially when multiple staff members are present.

5. Table Assignment: Implement a system for assigning tables to servers to avoid situations where customers are left unattended."
1,We went today for Mothers day and wow the food and service was the worst experience ever ! People around our table were waiting for a hour for food ! Half the food came out and was wrong  and we sent it back ! It came out with the rest 20 minutes later cold and the steak and Eggs were seriously cold!  Worst Service ever - Server never asked us if we wanted another drink or refilled our water glasses or our kids glasses ! Love the atmosphere but would rather eat brunch at Dennys !,we went today for mothers day and wow the food and service was the worst experience ever ! people around our table were waiting for a hour for food ! half the food came out and was wrong and we sent it back ! it came out with the rest 20 minutes later cold and the steak and eggs were seriously cold! worst service ever server never asked us if we wanted another drink or refilled our water glasses or our kids glasses ! love the atmosphere but would rather eat brunch at dennys !,"disappointment, annoyance, disgust","[INST] A customer left us a 1-star review: 'we went today for mothers day and wow the food and service was the worst experience ever ! people around our table were waiting for a hour for food ! half the food came out and was wrong and we sent it back ! it came out with the rest 20 minutes later cold and the steak and eggs were seriously cold! worst service ever server never asked us if we wanted another drink or refilled our water glasses or our kids glasses ! love the atmosphere but would rather eat brunch at dennys !' The customer feels disappointment, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'we went today for mothers day and wow the food and service was the worst experience ever ! people around our table were waiting for a hour for food ! half the food came out and was wrong and we sent it back ! it came out with the rest 20 minutes later cold and the steak and eggs were seriously cold! worst service ever server never asked us if we wanted another drink or refilled our water glasses or our kids glasses ! love the atmosphere but would rather eat brunch at dennys !' The customer feels disappointment, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience?  1. Apologize Sincerely: Acknowledge the customer's negative experience and express genuine regret for the inconvenience caused.

2. Investigate the Issue: Look into the specific issues mentioned in the review, such as long wait times, incorrect orders, and cold food. Identify the root causes and take corrective actions to prevent recurrence.

3. Improve Food Preparation and Service Speed: Ensure that food is prepared efficiently and served promptly. Consider implementing a system to track orders and notify the kitchen when an order is ready to be served."
1,"Seemed like a good place to eat a first but as a first timer it's so confusing which side to order from. Just wanted a Caesar wrap and had to wait longer to order it from the \""hot\"" side. I'll just go to subway thanks.",seemed like a good place to eat a first but as a first timer it's so confusing which side to order from. just wanted a caesar wrap and had to wait longer to order it from the hot side. i'll just go to subway thanks.,"gratitude, confusion, approval","[INST] A customer left us a 1-star review: 'seemed like a good place to eat a first but as a first timer it's so confusing which side to order from. just wanted a caesar wrap and had to wait longer to order it from the hot side. i'll just go to subway thanks.' The customer feels gratitude, confusion, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'seemed like a good place to eat a first but as a first timer it's so confusing which side to order from. just wanted a caesar wrap and had to wait longer to order it from the hot side. i'll just go to subway thanks.' The customer feels gratitude, confusion, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider implementing the following changes:

1. Simplify the ordering process: Make it clearer which side to order from for specific menu items, such as the Caesar wrap. This could be achieved through signage, menu organization, or staff training.

2. Reduce wait times: Streamline the ordering process to minimize wait times, especially for popular items like the Caesar wrap. This could involve improving kitchen efficiency, increasing staffing during peak hours, or implementing a faster ordering system."
1,"Yes this place may have history and its 24hr operation may help keep it alive but the service just plainly SUCKS!!!! I went there for the first time on a week day around midnight because everything else was closed, no waiting line, not too busy, it took three different servers to take our order and get our food (3 ppl)  about 45 minutes or so later. Oh, the corona beer I ordered took the waitress from the bar 40 mins to come back and let me know she forgot to order it. Hmmm, classy? NOT!! Save your money and go to Dennys instead, they may not have the neon hype and fake trees but their service is waaay better!!","yes this place may have history and its 24hr operation may help keep it alive but the service just plainly sucks!!!! i went there for the first time on a week day around midnight because everything else was closed, no waiting line, not too busy, it took three different servers to take our order and get our food 3 ppl about 45 minutes or so later. oh, the corona beer i ordered took the waitress from the bar 40 mins to come back and let me know she forgot to order it. hmmm, classy? not!! save your money and go to dennys instead, they may not have the neon hype and fake trees but their service is waaay better!!","annoyance, neutral, disapproval","[INST] A customer left us a 1-star review: 'yes this place may have history and its 24hr operation may help keep it alive but the service just plainly sucks!!!! i went there for the first time on a week day around midnight because everything else was closed, no waiting line, not too busy, it took three different servers to take our order and get our food 3 ppl about 45 minutes or so later. oh, the corona beer i ordered took the waitress from the bar 40 mins to come back and let me know she forgot to order it. hmmm, classy? not!! save your money and go to dennys instead, they may not have the neon hype and fake trees but their service is waaay better!!' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'yes this place may have history and its 24hr operation may help keep it alive but the service just plainly sucks!!!! i went there for the first time on a week day around midnight because everything else was closed, no waiting line, not too busy, it took three different servers to take our order and get our food 3 ppl about 45 minutes or so later. oh, the corona beer i ordered took the waitress from the bar 40 mins to come back and let me know she forgot to order it. hmmm, classy? not!! save your money and go to dennys instead, they may not have the neon hype and fake trees but their service is waaay better!!' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. **Efficient Order Taking:** Ensure that orders are taken promptly and accurately by assigning dedicated servers or using a system that streamlines the order-taking process.

2. **Timely Delivery of Food:** Improve kitchen efficiency to reduce wait times for food delivery. This could involve better organization, staff training, or optimizing kitchen workflows.

3. **Communication:** Ensure that all staff are aware of orders and any special requests. If there are delays or errors, communicate these to the customer promptly and apologize for the inconvenience."
1,"Don't move into these apartment homes unless you love throwing away your money! I moved in and paid my holding, security, and cleaning fees. When I left after 3 years they charged me hundreds of dollars in more 'cleaning' fees. And the next person who moves in behind me will also be paying the fees twice too! They basically double charge every tenant. Despite the fact that I never took of advantage of the option for a repaint with a lease renewal (I never really had many scuffs or paint damage on my walls so why put maintenance through the trouble...?), when I moved out, they charged me for a repaint, carpet wear, and a spill in the fridge. Are you kidding me?! I lived there 3 years and kept the place immaculate and they forward me a bill for the wear and tear that any home would have after 3 years. I tried disputing the charges through the proper channels and was met with the standard run-around. The rent I was paying was already enough to give one pause but the property manager,Desirae, and Ovation Property Management are absolute crooks!!!","don't move into these apartment homes unless you love throwing away your money! i moved in and paid my holding, security, and cleaning fees. when i left after 3 years they charged me hundreds of dollars in more 'cleaning' fees. and the next person who moves in behind me will also be paying the fees twice too! they basically double charge every tenant. despite the fact that i never took of advantage of the option for a repaint with a lease renewal i never really had many scuffs or paint damage on my walls so why put maintenance through the trouble...? , when i moved out, they charged me for a repaint, carpet wear, and a spill in the fridge. are you kidding me?! i lived there 3 years and kept the place immaculate and they forward me a bill for the wear and tear that any home would have after 3 years. i tried disputing the charges through the proper channels and was met with the standard run around. the rent i was paying was already enough to give one pause but the property manager,desirae, and ovation property management are absolute crooks!!!","neutral, annoyance, disapproval","[INST] A customer left us a 1-star review: 'don't move into these apartment homes unless you love throwing away your money! i moved in and paid my holding, security, and cleaning fees. when i left after 3 years they charged me hundreds of dollars in more 'cleaning' fees. and the next person who moves in behind me will also be paying the fees twice too! they basically double charge every tenant. despite the fact that i never took of advantage of the option for a repaint with a lease renewal i never really had many scuffs or paint damage on my walls so why put maintenance through the trouble...? , when i moved out, they charged me for a repaint, carpet wear, and a spill in the fridge. are you kidding me?! i lived there 3 years and kept the place immaculate and they forward me a bill for the wear and tear that any home would have after 3 years. i tried disputing the charges through the proper channels and was met with the standard run around. the rent i was paying was already enough to give one pause but the property manager,desirae, and ovation property management are absolute crooks!!!' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'don't move into these apartment homes unless you love throwing away your money! i moved in and paid my holding, security, and cleaning fees. when i left after 3 years they charged me hundreds of dollars in more 'cleaning' fees. and the next person who moves in behind me will also be paying the fees twice too! they basically double charge every tenant. despite the fact that i never took of advantage of the option for a repaint with a lease renewal i never really had many scuffs or paint damage on my walls so why put maintenance through the trouble...? , when i moved out, they charged me for a repaint, carpet wear, and a spill in the fridge. are you kidding me?! i lived there 3 years and kept the place immaculate and they forward me a bill for the wear and tear that any home would have after 3 years. i tried disputing the charges through the proper channels and was met with the standard run around. the rent i was paying was already enough to give one pause but the property manager,desirae, and ovation property management are absolute crooks!!!' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address the concerns raised in the review, we can take the following steps:

1. Acknowledge the customer's frustration: Respond to the review by acknowledging the customer's feelings and expressing empathy for their experience. Apologize for any inconvenience they may have faced during their tenancy.

2. Investigate the charges: Look into the specific charges mentioned in the review, such as the cleaning fees, repaint, carpet wear, and spill in the fridge. If the charges were unwarranted, offer to refund the customer and make it clear that this will not happen again."
1,Bad experience and service.  I made a reservation here that I needed to cancel.  I cancelled it more than 5 months before I was supposed to stay and they charged my credit card saying I was a no show.  I emailed the hotel 3 times and got no response at all.  I called and talked to someone who said they have no record of me canceling.  When I asked to talk to a manager the girl on the phone said the manager Cassie would call me back.  Never got a call.  I called their corporate office to try and resolve this but I think I will have to end up disputing the charge on my credit card.  What a pain!,bad experience and service. i made a reservation here that i needed to cancel. i cancelled it more than 5 months before i was supposed to stay and they charged my credit card saying i was a no show. i emailed the hotel 3 times and got no response at all. i called and talked to someone who said they have no record of me canceling. when i asked to talk to a manager the girl on the phone said the manager cassie would call me back. never got a call. i called their corporate office to try and resolve this but i think i will have to end up disputing the charge on my credit card. what a pain!,"disappointment, neutral, annoyance","[INST] A customer left us a 1-star review: 'bad experience and service. i made a reservation here that i needed to cancel. i cancelled it more than 5 months before i was supposed to stay and they charged my credit card saying i was a no show. i emailed the hotel 3 times and got no response at all. i called and talked to someone who said they have no record of me canceling. when i asked to talk to a manager the girl on the phone said the manager cassie would call me back. never got a call. i called their corporate office to try and resolve this but i think i will have to end up disputing the charge on my credit card. what a pain!' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'bad experience and service. i made a reservation here that i needed to cancel. i cancelled it more than 5 months before i was supposed to stay and they charged my credit card saying i was a no show. i emailed the hotel 3 times and got no response at all. i called and talked to someone who said they have no record of me canceling. when i asked to talk to a manager the girl on the phone said the manager cassie would call me back. never got a call. i called their corporate office to try and resolve this but i think i will have to end up disputing the charge on my credit card. what a pain!' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Improve Communication: Ensure prompt and clear responses to customer inquiries, especially when it comes to cancellations. Acknowledge receipt of the cancellation and confirm the request has been processed.

2. Enhance Customer Service: Train staff to handle customer complaints effectively. They should be empathetic, understanding, and proactive in finding solutions.

3. Streamline Cancellation Policy: Review and simplify the cancellation policy to avoid misunderstandings. Make it clear and easily accessible to customers.

4. Implement Follow-up Mechanisms: If a customer has an issue that requires further investigation, establish a system for following up with them."
1,Horrible crooks !!! These people are con artists and are now impersonating another moving company with good reviews to get clients ! Please file a complaint online with the attorney general if they have scammed you and damaged your items.,horrible crooks !!! these people are con artists and are now impersonating another moving company with good reviews to get clients ! please file a complaint online with the attorney general if they have scammed you and damaged your items.,"fear, annoyance, disgust","[INST] A customer left us a 1-star review: 'horrible crooks !!! these people are con artists and are now impersonating another moving company with good reviews to get clients ! please file a complaint online with the attorney general if they have scammed you and damaged your items.' The customer feels fear, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'horrible crooks !!! these people are con artists and are now impersonating another moving company with good reviews to get clients ! please file a complaint online with the attorney general if they have scammed you and damaged your items.' The customer feels fear, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience?  1. Apology and Empathy: Acknowledge the customer's negative experience and express empathy for their feelings. This can help to de-escalate the situation and show that you care about their experience.

2. Investigate the Claims: Take the allegations seriously and investigate the customer's claims. If there is any truth to the accusations, take immediate steps to rectify the situation.

3. Offer Compensation: If the customer's items were damaged or they were overcharged, offer to compensate them fairly. This could be in the form of a refund, replacement of damaged items, or a discount on future services."
1,"It's sad that once I logged on to leave a review I see the 5 star review I left one year ago for this place. It used to be my favorite until Saturday night. We went for dinner after drinking downtown around 7pm and was told there was a 30min wait and we'll receive a text once our table was ready. We go to a bar to waste time and 45mins later we receive a text so we return. Once we are seated a woman who said she was part owner tells us that the restaurant is \""very busy tonight and you'll need to be done within a hour\"" and she continues to tell us about the table of 14 that's eating and it being a small kitchen. Mind you they weren't slammed. Our waiter takes our order (still no drinks) and it took so long that we had to ask him after 45 mins where it was. We're now sarcastically thinking, \""Well does the hour start now since we received our food or what?\"" We then ask to speak to the manager about the lack of service and the lady comes back over!!! Ugh! We tell her about our experience and remind her of how rude she was to us and she says there's no way she can compensate us in any way. Smh. What's really bad about it is we're locals so when the tourists aren't there who does she think Le Thai is serving?","it's sad that once i logged on to leave a review i see the 5 star review i left one year ago for this place. it used to be my favorite until saturday night. we went for dinner after drinking downtown around 7pm and was told there was a 30min wait and we'll receive a text once our table was ready. we go to a bar to waste time and 45mins later we receive a text so we return. once we are seated a woman who said she was part owner tells us that the restaurant is very busy tonight and you'll need to be done within a hour and she continues to tell us about the table of 14 that's eating and it being a small kitchen. mind you they weren't slammed. our waiter takes our order still no drinks and it took so long that we had to ask him after 45 mins where it was. we're now sarcastically thinking, well does the hour start now since we received our food or what? we then ask to speak to the manager about the lack of service and the lady comes back over!!! ugh! we tell her about our experience and remind her of how rude she was to us and she says there's no way she can compensate us in any way. smh. what's really bad about it is we're locals so when the tourists aren't there who does she think le thai is serving?","sadness, disappointment, neutral","[INST] A customer left us a 1-star review: 'it's sad that once i logged on to leave a review i see the 5 star review i left one year ago for this place. it used to be my favorite until saturday night. we went for dinner after drinking downtown around 7pm and was told there was a 30min wait and we'll receive a text once our table was ready. we go to a bar to waste time and 45mins later we receive a text so we return. once we are seated a woman who said she was part owner tells us that the restaurant is very busy tonight and you'll need to be done within a hour and she continues to tell us about the table of 14 that's eating and it being a small kitchen. mind you they weren't slammed. our waiter takes our order still no drinks and it took so long that we had to ask him after 45 mins where it was. we're now sarcastically thinking, well does the hour start now since we received our food or what? we then ask to speak to the manager about the lack of service and the lady comes back over!!! ugh! we tell her about our experience and remind her of how rude she was to us and she says there's no way she can compensate us in any way. smh. what's really bad about it is we're locals so when the tourists aren't there who does she think le thai is serving?' The customer feels sadness, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'it's sad that once i logged on to leave a review i see the 5 star review i left one year ago for this place. it used to be my favorite until saturday night. we went for dinner after drinking downtown around 7pm and was told there was a 30min wait and we'll receive a text once our table was ready. we go to a bar to waste time and 45mins later we receive a text so we return. once we are seated a woman who said she was part owner tells us that the restaurant is very busy tonight and you'll need to be done within a hour and she continues to tell us about the table of 14 that's eating and it being a small kitchen. mind you they weren't slammed. our waiter takes our order still no drinks and it took so long that we had to ask him after 45 mins where it was. we're now sarcastically thinking, well does the hour start now since we received our food or what? we then ask to speak to the manager about the lack of service and the lady comes back over!!! ugh! we tell her about our experience and remind her of how rude she was to us and she says there's no way she can compensate us in any way. smh. what's really bad about it is we're locals so when the tourists aren't there who does she think le thai is serving?' The customer feels sadness, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps can be taken:

1. Improve communication: Inform customers about wait times accurately and promptly. If there's a delay, keep them updated regularly.

2. Prioritize drink service: Ensure that drinks are served promptly along with food, as it can significantly impact the overall dining experience.

3. Train staff on customer service: Train staff to be more empathetic, courteous, and professional when dealing with customers, especially during busy periods.

4. Manage expectations: Clearly communicate the restaurant's capacity and kitchen size to customers, so they understand the limitations and are less likely to feel frustrated when things take longer than expected."
1,"I trusted this criminal with an expensive weighted 88 key MIDI controller that I was very fond of. All it needed was to be opened up and an internal battery replaced.  After 3+ months of excuses (a different one each phone call) I just gave up on it. I'm convinced this individual is a scam artist that gets people to leave their valuable gear with him, and he turns around and sells it.","i trusted this criminal with an expensive weighted 88 key midi controller that i was very fond of. all it needed was to be opened up and an internal battery replaced. after 3 months of excuses a different one each phone call i just gave up on it. i'm convinced this individual is a scam artist that gets people to leave their valuable gear with him, and he turns around and sells it.","neutral, approval, annoyance","[INST] A customer left us a 1-star review: 'i trusted this criminal with an expensive weighted 88 key midi controller that i was very fond of. all it needed was to be opened up and an internal battery replaced. after 3 months of excuses a different one each phone call i just gave up on it. i'm convinced this individual is a scam artist that gets people to leave their valuable gear with him, and he turns around and sells it.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i trusted this criminal with an expensive weighted 88 key midi controller that i was very fond of. all it needed was to be opened up and an internal battery replaced. after 3 months of excuses a different one each phone call i just gave up on it. i'm convinced this individual is a scam artist that gets people to leave their valuable gear with him, and he turns around and sells it.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the customer's frustration: Start by acknowledging the customer's feelings and expressing empathy for the inconvenience they've experienced.

2. Address the issue directly: Admit that there has been a failure in our service and apologize for the delays and lack of communication. Offer a detailed explanation for the delays, if possible.

3. Offer a solution: Offer to rectify the situation by either refunding the customer's money, repairing the midi controller at no cost, or providing a replacement if the original cannot be repaired."
1,TL:DR - Food Poisoning\n\nSo on a recent business trip to Las Vegas I visited this restaurant twice. First time was on a Thursday night and the restaurant was extremely slow.  Only 3 tables in use in the restaurant.  It took over an hour to get one pizza and we never had a chance to order more drinks because nobody ever came to check on us.  When I asked about our order the manager apologized and the pizza was out in 10 minutes.... About the time it takes to make and bake a pizza. Still didn't see out waiter until he dropped the check at the end without so much as an apology. The pizza was amazing. The best pizza and worst service I have ever had. \n\nI went back about a week later on my last night in vegas with a coworker. I explained my previous experience with the service and this time was much better.  The next morning I woke up to head to the airport for my flight and the tell tale signs of food poisoning reared their ugly head. Flying with food poisoning is one of the worst experiences I have ever had.  I am 100% sure of the source of the food poisoning as I only ate one thing on that day... Grimaldis pizza with a caprese salad. The salad is likely to be the culprit but to have two horrible experiences in a 2 week time period is inexcusable. I suggest avoiding this spot at all costs.,tl dr food poisoning n nso on a recent business trip to las vegas i visited this restaurant twice. first time was on a thursday night and the restaurant was extremely slow. only 3 tables in use in the restaurant. it took over an hour to get one pizza and we never had a chance to order more drinks because nobody ever came to check on us. when i asked about our order the manager apologized and the pizza was out in 10 minutes.... about the time it takes to make and bake a pizza. still didn't see out waiter until he dropped the check at the end without so much as an apology. the pizza was amazing. the best pizza and worst service i have ever had. n ni went back about a week later on my last night in vegas with a coworker. i explained my previous experience with the service and this time was much better. the next morning i woke up to head to the airport for my flight and the tell tale signs of food poisoning reared their ugly head. flying with food poisoning is one of the worst experiences i have ever had. i am 100 sure of the source of the food poisoning as i only ate one thing on that day... grimaldis pizza with a caprese salad. the salad is likely to be the culprit but to have two horrible experiences in a 2 week time period is inexcusable. i suggest avoiding this spot at all costs.,"neutral, disappointment, remorse","[INST] A customer left us a 1-star review: 'tl dr food poisoning n nso on a recent business trip to las vegas i visited this restaurant twice. first time was on a thursday night and the restaurant was extremely slow. only 3 tables in use in the restaurant. it took over an hour to get one pizza and we never had a chance to order more drinks because nobody ever came to check on us. when i asked about our order the manager apologized and the pizza was out in 10 minutes.... about the time it takes to make and bake a pizza. still didn't see out waiter until he dropped the check at the end without so much as an apology. the pizza was amazing. the best pizza and worst service i have ever had. n ni went back about a week later on my last night in vegas with a coworker. i explained my previous experience with the service and this time was much better. the next morning i woke up to head to the airport for my flight and the tell tale signs of food poisoning reared their ugly head. flying with food poisoning is one of the worst experiences i have ever had. i am 100 sure of the source of the food poisoning as i only ate one thing on that day... grimaldis pizza with a caprese salad. the salad is likely to be the culprit but to have two horrible experiences in a 2 week time period is inexcusable. i suggest avoiding this spot at all costs.' The customer feels neutral, disappointment, remorse. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'tl dr food poisoning n nso on a recent business trip to las vegas i visited this restaurant twice. first time was on a thursday night and the restaurant was extremely slow. only 3 tables in use in the restaurant. it took over an hour to get one pizza and we never had a chance to order more drinks because nobody ever came to check on us. when i asked about our order the manager apologized and the pizza was out in 10 minutes.... about the time it takes to make and bake a pizza. still didn't see out waiter until he dropped the check at the end without so much as an apology. the pizza was amazing. the best pizza and worst service i have ever had. n ni went back about a week later on my last night in vegas with a coworker. i explained my previous experience with the service and this time was much better. the next morning i woke up to head to the airport for my flight and the tell tale signs of food poisoning reared their ugly head. flying with food poisoning is one of the worst experiences i have ever had. i am 100 sure of the source of the food poisoning as i only ate one thing on that day... grimaldis pizza with a caprese salad. the salad is likely to be the culprit but to have two horrible experiences in a 2 week time period is inexcusable. i suggest avoiding this spot at all costs.' The customer feels neutral, disappointment, remorse. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Speed up service: The customer mentions that the restaurant was extremely slow during their first visit, which led to a long wait for their food. To address this, we can ensure that staff are adequately trained and prepared to handle busy periods, and that tables are turned over more efficiently.
2. Improve communication: The customer felt ignored during their first visit, as they had to ask about their order and didn't see their waiter until the end of the meal. To improve communication, we can train staff to check on tables more frequently, and to be more proactive in addressing customer needs."
1,when you walk in its old school which is cool and the outside is cool but the food was medioca just a bit i would not give the a second shot now a different location maybe...,when you walk in its old school which is cool and the outside is cool but the food was medioca just a bit i would not give the a second shot now a different location maybe...,"approval, neutral, admiration","[INST] A customer left us a 1-star review: 'when you walk in its old school which is cool and the outside is cool but the food was medioca just a bit i would not give the a second shot now a different location maybe...' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'when you walk in its old school which is cool and the outside is cool but the food was medioca just a bit i would not give the a second shot now a different location maybe...' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially win them back, we could consider the following steps:

1. Acknowledge the review: Respond to the review, thanking the customer for their feedback and expressing appreciation for their visit.

2. Address the issue: Admit that the food quality may have fallen short of their expectations and express a commitment to improving it. Offer a complimentary meal or discount on their next visit to try our improved menu.

3. Highlight unique aspects: Emphasize the aspects of our establishment that the customer seemed to enjoy, such as the old-school charm and cool exterior, to remind them of what drew them to us in the first place."
1,"I'm not sure why everyone is posting anything positive for this salon. I had gone here with a schedule appointment for me and 3 other girls. We showed up slightly early and they had taken 2 girls before us that were getting their pedicures finished. We didn't think anything of it because they said they were almost done. Mind you, we told them when scheduling the appointment that we were on a time crunch so we would book if they could guarantee that there would be 4 technicians so we could all get our pedis/manis done at the same time. They had said it would not be a problem. We waited for about 30 minutes until the owner came over and said we could get started soaking at the mani station for one girl. The technicians then informed her that we couldn't because the 2 girls they had taken before us were getting manis now too. So, then my girl had to sit in a random chair soaking her nails for no reason. Then they set me and another girl up in the pedi station. We sat with our feet in the water only to look down and realize that the bubbles in the water had dead skin floating in it. Absolutely unsanitary and disgusting. Most nail salons I go to put a disposable plastic tub inside of the tub so there is no issue of this. Once we saw this and realize that we were waiting for 45 minutes with no beginning in sight we soon left and headed to Biagio down the street. WAY better and more sanitary!","i'm not sure why everyone is posting anything positive for this salon. i had gone here with a schedule appointment for me and 3 other girls. we showed up slightly early and they had taken 2 girls before us that were getting their pedicures finished. we didn't think anything of it because they said they were almost done. mind you, we told them when scheduling the appointment that we were on a time crunch so we would book if they could guarantee that there would be 4 technicians so we could all get our pedis manis done at the same time. they had said it would not be a problem. we waited for about 30 minutes until the owner came over and said we could get started soaking at the mani station for one girl. the technicians then informed her that we couldn't because the 2 girls they had taken before us were getting manis now too. so, then my girl had to sit in a random chair soaking her nails for no reason. then they set me and another girl up in the pedi station. we sat with our feet in the water only to look down and realize that the bubbles in the water had dead skin floating in it. absolutely unsanitary and disgusting. most nail salons i go to put a disposable plastic tub inside of the tub so there is no issue of this. once we saw this and realize that we were waiting for 45 minutes with no beginning in sight we soon left and headed to biagio down the street. way better and more sanitary!","confusion, neutral, approval","[INST] A customer left us a 1-star review: 'i'm not sure why everyone is posting anything positive for this salon. i had gone here with a schedule appointment for me and 3 other girls. we showed up slightly early and they had taken 2 girls before us that were getting their pedicures finished. we didn't think anything of it because they said they were almost done. mind you, we told them when scheduling the appointment that we were on a time crunch so we would book if they could guarantee that there would be 4 technicians so we could all get our pedis manis done at the same time. they had said it would not be a problem. we waited for about 30 minutes until the owner came over and said we could get started soaking at the mani station for one girl. the technicians then informed her that we couldn't because the 2 girls they had taken before us were getting manis now too. so, then my girl had to sit in a random chair soaking her nails for no reason. then they set me and another girl up in the pedi station. we sat with our feet in the water only to look down and realize that the bubbles in the water had dead skin floating in it. absolutely unsanitary and disgusting. most nail salons i go to put a disposable plastic tub inside of the tub so there is no issue of this. once we saw this and realize that we were waiting for 45 minutes with no beginning in sight we soon left and headed to biagio down the street. way better and more sanitary!' The customer feels confusion, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i'm not sure why everyone is posting anything positive for this salon. i had gone here with a schedule appointment for me and 3 other girls. we showed up slightly early and they had taken 2 girls before us that were getting their pedicures finished. we didn't think anything of it because they said they were almost done. mind you, we told them when scheduling the appointment that we were on a time crunch so we would book if they could guarantee that there would be 4 technicians so we could all get our pedis manis done at the same time. they had said it would not be a problem. we waited for about 30 minutes until the owner came over and said we could get started soaking at the mani station for one girl. the technicians then informed her that we couldn't because the 2 girls they had taken before us were getting manis now too. so, then my girl had to sit in a random chair soaking her nails for no reason. then they set me and another girl up in the pedi station. we sat with our feet in the water only to look down and realize that the bubbles in the water had dead skin floating in it. absolutely unsanitary and disgusting. most nail salons i go to put a disposable plastic tub inside of the tub so there is no issue of this. once we saw this and realize that we were waiting for 45 minutes with no beginning in sight we soon left and headed to biagio down the street. way better and more sanitary!' The customer feels confusion, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Communicate effectively: Clearly communicate with customers about the number of technicians available for their appointment, especially when they have a time crunch.

2. Prioritize appointments: Ensure that scheduled appointments are prioritized, and try to accommodate all services for a group at the same time.

3. Maintain cleanliness: Regularly clean and sanitize pedicure tubs, and consider using disposable plastic tubs to prevent the buildup of dead skin.

4. Address concerns promptly: When customers express concerns, address them immediately and offer solutions to rectify the situation."
1,"I'm trying really hard not to be harsh. Honest. But this place has so many negatives and so few positives.\nMany of the reviews here mention the noise. They just don't give enough bad credit to the soundproofing.  This place is horrid for sleeping.  I stayed here Memorial weekend. The room was clean but certainly not elaborately decorated. Needed more towels. Bathroom so-so. Nothing about the room or property decor stated \""upscale\"" or \""resort\"".\nPool needs more lounge chairs, they were all hoarded and taken very early in the day. Misters would be a small but welcome addition to the Oasis bar by the pool. The Oasis bar was frequently understaffed. The poor person stuck there, \""Jaimie\"" was very pleasant but overwhelmed by the work load.  The concierge in the lobby was flat rude to several folks on situations I eavesdropped on. Front desk on check in was nothing special.\nBack to the noise....Walking down the hallway rooms 160's, 170's, etc., my friends and i could and did stop and listen to any number of conversations thru the closed doors. Mind you this was standing in mid-hall, not up against door. Amazed at how poor the soundproofing. At night the place was a crashbox of noise. Simply unacceptable on any level. And certainly poor for a Resort/Spa property.\nMy comments to the front desk regarding noise were treated as, \"" Ho-Hum. Heard it all before. \""\nWhen asked about Phoenix by coworkers and friends I'll have too, in good manners, steer them far away from this facility. Which is a shame. There is no way I can recommend this place at all. Too many fine properties, good pools, and nice staff at facilities in Phoenix area. \nThis is definitely not one of them.","i'm trying really hard not to be harsh. honest. but this place has so many negatives and so few positives. nmany of the reviews here mention the noise. they just don't give enough bad credit to the soundproofing. this place is horrid for sleeping. i stayed here memorial weekend. the room was clean but certainly not elaborately decorated. needed more towels. bathroom so so. nothing about the room or property decor stated upscale or resort . npool needs more lounge chairs, they were all hoarded and taken very early in the day. misters would be a small but welcome addition to the oasis bar by the pool. the oasis bar was frequently understaffed. the poor person stuck there, jaimie was very pleasant but overwhelmed by the work load. the concierge in the lobby was flat rude to several folks on situations i eavesdropped on. front desk on check in was nothing special. nback to the noise....walking down the hallway rooms 160's, 170's, etc., my friends and i could and did stop and listen to any number of conversations thru the closed doors. mind you this was standing in mid hall, not up against door. amazed at how poor the soundproofing. at night the place was a crashbox of noise. simply unacceptable on any level. and certainly poor for a resort spa property. nmy comments to the front desk regarding noise were treated as, ho hum. heard it all before. nwhen asked about phoenix by coworkers and friends i'll have too, in good manners, steer them far away from this facility. which is a shame. there is no way i can recommend this place at all. too many fine properties, good pools, and nice staff at facilities in phoenix area. nthis is definitely not one of them.","neutral, disapproval, approval","[INST] A customer left us a 1-star review: 'i'm trying really hard not to be harsh. honest. but this place has so many negatives and so few positives. nmany of the reviews here mention the noise. they just don't give enough bad credit to the soundproofing. this place is horrid for sleeping. i stayed here memorial weekend. the room was clean but certainly not elaborately decorated. needed more towels. bathroom so so. nothing about the room or property decor stated upscale or resort . npool needs more lounge chairs, they were all hoarded and taken very early in the day. misters would be a small but welcome addition to the oasis bar by the pool. the oasis bar was frequently understaffed. the poor person stuck there, jaimie was very pleasant but overwhelmed by the work load. the concierge in the lobby was flat rude to several folks on situations i eavesdropped on. front desk on check in was nothing special. nback to the noise....walking down the hallway rooms 160's, 170's, etc., my friends and i could and did stop and listen to any number of conversations thru the closed doors. mind you this was standing in mid hall, not up against door. amazed at how poor the soundproofing. at night the place was a crashbox of noise. simply unacceptable on any level. and certainly poor for a resort spa property. nmy comments to the front desk regarding noise were treated as, ho hum. heard it all before. nwhen asked about phoenix by coworkers and friends i'll have too, in good manners, steer them far away from this facility. which is a shame. there is no way i can recommend this place at all. too many fine properties, good pools, and nice staff at facilities in phoenix area. nthis is definitely not one of them.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i'm trying really hard not to be harsh. honest. but this place has so many negatives and so few positives. nmany of the reviews here mention the noise. they just don't give enough bad credit to the soundproofing. this place is horrid for sleeping. i stayed here memorial weekend. the room was clean but certainly not elaborately decorated. needed more towels. bathroom so so. nothing about the room or property decor stated upscale or resort . npool needs more lounge chairs, they were all hoarded and taken very early in the day. misters would be a small but welcome addition to the oasis bar by the pool. the oasis bar was frequently understaffed. the poor person stuck there, jaimie was very pleasant but overwhelmed by the work load. the concierge in the lobby was flat rude to several folks on situations i eavesdropped on. front desk on check in was nothing special. nback to the noise....walking down the hallway rooms 160's, 170's, etc., my friends and i could and did stop and listen to any number of conversations thru the closed doors. mind you this was standing in mid hall, not up against door. amazed at how poor the soundproofing. at night the place was a crashbox of noise. simply unacceptable on any level. and certainly poor for a resort spa property. nmy comments to the front desk regarding noise were treated as, ho hum. heard it all before. nwhen asked about phoenix by coworkers and friends i'll have too, in good manners, steer them far away from this facility. which is a shame. there is no way i can recommend this place at all. too many fine properties, good pools, and nice staff at facilities in phoenix area. nthis is definitely not one of them.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Soundproofing: Improve the soundproofing in the rooms to ensure a quiet and peaceful environment for guests, especially during nighttime.

2. Towels: Provide an adequate number of towels in the rooms to meet guests' needs.

3. Lounge Chairs: Increase the number of lounge chairs around the pool to accommodate all guests.

4. Misters: Install misters at the Oasis bar by the pool to create a more refreshing environment."
1,Worst Mexican food I can remember eating and/or paying...hoping somebody that runs this place is aware of how terribly bad they are...we seriously debated walking out on our 90$ bill because first of all 3 ppl 90$ is f*#king ridiculous for the food they served and because our server could not have been more worthless...this establishment is a JOKE,worst mexican food i can remember eating and or paying...hoping somebody that runs this place is aware of how terribly bad they are...we seriously debated walking out on our 90 bill because first of all 3 ppl 90 is f king ridiculous for the food they served and because our server could not have been more worthless...this establishment is a joke,"amusement, annoyance, disappointment","[INST] A customer left us a 1-star review: 'worst mexican food i can remember eating and or paying...hoping somebody that runs this place is aware of how terribly bad they are...we seriously debated walking out on our 90 bill because first of all 3 ppl 90 is f king ridiculous for the food they served and because our server could not have been more worthless...this establishment is a joke' The customer feels amusement, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'worst mexican food i can remember eating and or paying...hoping somebody that runs this place is aware of how terribly bad they are...we seriously debated walking out on our 90 bill because first of all 3 ppl 90 is f king ridiculous for the food they served and because our server could not have been more worthless...this establishment is a joke' The customer feels amusement, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Acknowledge their feedback: Respond to the review by acknowledging their disappointment and apologizing for the poor experience they had.

2. Offer a solution: Offer a gesture of goodwill, such as a complimentary meal or a discount on their next visit, to make amends for the subpar service and food they received.

3. Address the specific issues: Investigate the reasons for the poor service and quality of food, and take steps to rectify these issues. This may involve additional training for staff, improving food preparation processes, or adjusting pricing to be more competitive."
1,"On Easter weekend, we called Animal Inn regarding their rates.  They informed about their price but failed to tell us about an additional rate being that it's Easter.  They did however, remember to tell us that they close early on Easter Day.\n\nWe brought our Tibetan Spaniel there and she absolutely did not want to go in.  The workers are not friendly and/or accomodating at all.  Terrible service all the way around.  We asked them why they couldn't tell us that there were extra fees over the phone when we called and they just said \""well that's how it is\"".   We would be happy to pay the extra money, but not when they intentionally fail to tell us to accomodate their business.  \n\nUpon picking our dog up, no one greeted me as I entered the door, so I stood there waiting as they were all staring at me, until someone had the descency to acknowledge a customer.  They were rude, very unfriendly, and did not seem to care about the animals.  \n\nOur dog seemed a little traumatized after we brought her home to bathe and feed her.  \n\nI DO NOT recommend this place to anyone!","on easter weekend, we called animal inn regarding their rates. they informed about their price but failed to tell us about an additional rate being that it's easter. they did however, remember to tell us that they close early on easter day. n nwe brought our tibetan spaniel there and she absolutely did not want to go in. the workers are not friendly and or accomodating at all. terrible service all the way around. we asked them why they couldn't tell us that there were extra fees over the phone when we called and they just said well that's how it is . we would be happy to pay the extra money, but not when they intentionally fail to tell us to accomodate their business. n nupon picking our dog up, no one greeted me as i entered the door, so i stood there waiting as they were all staring at me, until someone had the descency to acknowledge a customer. they were rude, very unfriendly, and did not seem to care about the animals. n nour dog seemed a little traumatized after we brought her home to bathe and feed her. n ni do not recommend this place to anyone!","neutral, annoyance, disappointment","[INST] A customer left us a 1-star review: 'on easter weekend, we called animal inn regarding their rates. they informed about their price but failed to tell us about an additional rate being that it's easter. they did however, remember to tell us that they close early on easter day. n nwe brought our tibetan spaniel there and she absolutely did not want to go in. the workers are not friendly and or accomodating at all. terrible service all the way around. we asked them why they couldn't tell us that there were extra fees over the phone when we called and they just said well that's how it is . we would be happy to pay the extra money, but not when they intentionally fail to tell us to accomodate their business. n nupon picking our dog up, no one greeted me as i entered the door, so i stood there waiting as they were all staring at me, until someone had the descency to acknowledge a customer. they were rude, very unfriendly, and did not seem to care about the animals. n nour dog seemed a little traumatized after we brought her home to bathe and feed her. n ni do not recommend this place to anyone!' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'on easter weekend, we called animal inn regarding their rates. they informed about their price but failed to tell us about an additional rate being that it's easter. they did however, remember to tell us that they close early on easter day. n nwe brought our tibetan spaniel there and she absolutely did not want to go in. the workers are not friendly and or accomodating at all. terrible service all the way around. we asked them why they couldn't tell us that there were extra fees over the phone when we called and they just said well that's how it is . we would be happy to pay the extra money, but not when they intentionally fail to tell us to accomodate their business. n nupon picking our dog up, no one greeted me as i entered the door, so i stood there waiting as they were all staring at me, until someone had the descency to acknowledge a customer. they were rude, very unfriendly, and did not seem to care about the animals. n nour dog seemed a little traumatized after we brought her home to bathe and feed her. n ni do not recommend this place to anyone!' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Clarify Pricing: Ensure that all pricing information, including any holiday or special occasion surcharges, is clearly communicated during initial inquiries.

2. Holiday Hours: Clearly display holiday hours on the website and provide this information during phone conversations.

3. Staff Training: Train staff to be friendly, accommodating, and sensitive to customers' needs, especially when dealing with anxious pets and their owners.

4. Clear Communication: Improve communication skills to ensure that customers are informed about all aspects of their pet's stay, including any changes in behavior upon pick-up."
1,"It is 4am and I am writing this review as I stand outside the Constellation, because the fire alarm has been going off for 45 plus minutes. This has happened multiple times in the past year.","it is 4am and i am writing this review as i stand outside the constellation, because the fire alarm has been going off for 45 plus minutes. this has happened multiple times in the past year.","neutral, realization, approval","[INST] A customer left us a 1-star review: 'it is 4am and i am writing this review as i stand outside the constellation, because the fire alarm has been going off for 45 plus minutes. this has happened multiple times in the past year.' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'it is 4am and i am writing this review as i stand outside the constellation, because the fire alarm has been going off for 45 plus minutes. this has happened multiple times in the past year.' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Apologize for the inconvenience: Acknowledge the issue and express our sincere apologies for the disruption caused by the fire alarm.

2. Investigate the cause: Identify the root cause of the frequent fire alarm incidents and take immediate action to resolve the issue.

3. Improve communication: Establish a clear communication plan for incidents like these, including notifications to residents about the situation, the steps being taken to resolve it, and estimated timeframes for resolution."
1,Well....all I can say is.....if I was you.....I'd go elsewhere!!!  I went to this Red Lobster on Marks St. in Henderson about a year ago....and I got food poisoning....badly!  So I vowed never to return.  Then I made a dumb decision to go back again last weekend!  I had the Admirals Platter....and let me tell you.....I got extremely sick again from food poisoning for 3 days....and my mother did as well!!!  I don't know where they get their seafood from....but CLEARLY something is not right at this location!!!  I've learned my lesson the hard way....and will never ever return to this dump again!,well....all i can say is.....if i was you.....i'd go elsewhere!!! i went to this red lobster on marks st. in henderson about a year ago....and i got food poisoning....badly! so i vowed never to return. then i made a dumb decision to go back again last weekend! i had the admirals platter....and let me tell you.....i got extremely sick again from food poisoning for 3 days....and my mother did as well!!! i don't know where they get their seafood from....but clearly something is not right at this location!!! i've learned my lesson the hard way....and will never ever return to this dump again!,"disappointment, sadness, annoyance","[INST] A customer left us a 1-star review: 'well....all i can say is.....if i was you.....i'd go elsewhere!!! i went to this red lobster on marks st. in henderson about a year ago....and i got food poisoning....badly! so i vowed never to return. then i made a dumb decision to go back again last weekend! i had the admirals platter....and let me tell you.....i got extremely sick again from food poisoning for 3 days....and my mother did as well!!! i don't know where they get their seafood from....but clearly something is not right at this location!!! i've learned my lesson the hard way....and will never ever return to this dump again!' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'well....all i can say is.....if i was you.....i'd go elsewhere!!! i went to this red lobster on marks st. in henderson about a year ago....and i got food poisoning....badly! so i vowed never to return. then i made a dumb decision to go back again last weekend! i had the admirals platter....and let me tell you.....i got extremely sick again from food poisoning for 3 days....and my mother did as well!!! i don't know where they get their seafood from....but clearly something is not right at this location!!! i've learned my lesson the hard way....and will never ever return to this dump again!' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Red Lobster, we can take the following steps:

1. Apologize sincerely for the negative experience and food poisoning incidents.
2. Offer a full refund or complimentary meal for the recent visit and a future visit as a gesture of goodwill.
3. Investigate the source of the food poisoning to ensure the issue is resolved and prevent future incidents.
4. Improve food safety protocols and training for staff to minimize the risk of foodborne illnesses.
5. Reach out to the customer personally to address their concerns and offer assistance in any way possible."
1,"I thought it was a joke when I called inquiring about patio dining sets, and the guy who answered my call told me he didn't have a \""definitive answer on whether they did or did not\"".....what the heck??!!!??","i thought it was a joke when i called inquiring about patio dining sets, and the guy who answered my call told me he didn't have a definitive answer on whether they did or did not .....what the heck??!!!??","confusion, curiosity, neutral","[INST] A customer left us a 1-star review: 'i thought it was a joke when i called inquiring about patio dining sets, and the guy who answered my call told me he didn't have a definitive answer on whether they did or did not .....what the heck??!!!??' The customer feels confusion, curiosity, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i thought it was a joke when i called inquiring about patio dining sets, and the guy who answered my call told me he didn't have a definitive answer on whether they did or did not .....what the heck??!!!??' The customer feels confusion, curiosity, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Train our staff to provide clear and concise information about our products, especially when customers inquire about specific items like patio dining sets.

2. Establish a clear and consistent policy for answering customer inquiries, so that our staff can provide accurate and definitive answers.

3. Implement a system for tracking product availability, so that our staff can quickly and easily determine whether a product is in stock or not.

4. Improve our communication skills, ensuring that our staff is able to effectively listen to customer inquiries and respond in a way that meets the customer's needs."
1,Waited for 45 minutes for my husband to get his hair cut because he was skipped. When we asked if he was next they said he had one person in front of him when the only other person in the place came in after us. There were five people working and only one cutting hair. The rest stood up at the register. They said it was cause they couldn't figure out their new system. I don't see how it took 4 people to figure it out. We just left. Lost our business.,waited for 45 minutes for my husband to get his hair cut because he was skipped. when we asked if he was next they said he had one person in front of him when the only other person in the place came in after us. there were five people working and only one cutting hair. the rest stood up at the register. they said it was cause they couldn't figure out their new system. i don't see how it took 4 people to figure it out. we just left. lost our business.,"neutral, disappointment, annoyance","[INST] A customer left us a 1-star review: 'waited for 45 minutes for my husband to get his hair cut because he was skipped. when we asked if he was next they said he had one person in front of him when the only other person in the place came in after us. there were five people working and only one cutting hair. the rest stood up at the register. they said it was cause they couldn't figure out their new system. i don't see how it took 4 people to figure it out. we just left. lost our business.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'waited for 45 minutes for my husband to get his hair cut because he was skipped. when we asked if he was next they said he had one person in front of him when the only other person in the place came in after us. there were five people working and only one cutting hair. the rest stood up at the register. they said it was cause they couldn't figure out their new system. i don't see how it took 4 people to figure it out. we just left. lost our business.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Improve Communication: Keep customers informed about wait times and any changes in the service process. In this case, the customer felt misled about the number of people ahead of them.

2. Optimize Staffing: Ensure that all staff are utilized effectively during busy periods. Having five people working and only one cutting hair suggests inefficient staffing.

3. Train Staff on New Systems: If implementing a new system, provide adequate training to minimize disruptions and delays in service.

4. Apologize and Offer Compensation: Acknowledge the inconvenience caused and offer a sincere apology."
1,They fill this place in past max capacity where it literally is like walking on top of another person just to get anywhere. Even to get back in from outside you have to wait in another line because they have to wait for people to exit first. These people need to be more about customer service instead of money hungry thieves.,they fill this place in past max capacity where it literally is like walking on top of another person just to get anywhere. even to get back in from outside you have to wait in another line because they have to wait for people to exit first. these people need to be more about customer service instead of money hungry thieves.,"neutral, annoyance, approval","[INST] A customer left us a 1-star review: 'they fill this place in past max capacity where it literally is like walking on top of another person just to get anywhere. even to get back in from outside you have to wait in another line because they have to wait for people to exit first. these people need to be more about customer service instead of money hungry thieves.' The customer feels neutral, annoyance, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'they fill this place in past max capacity where it literally is like walking on top of another person just to get anywhere. even to get back in from outside you have to wait in another line because they have to wait for people to exit first. these people need to be more about customer service instead of money hungry thieves.' The customer feels neutral, annoyance, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Capacity Management: Ensure that the venue is not overcrowded by closely monitoring and managing the number of visitors. This will prevent the feeling of being on top of another person.

2. Improve Queue Management: Implement a more efficient queue system, such as a virtual queue or designated areas for entry and exit, to reduce waiting times and improve the overall customer experience.

3. Enhance Customer Service: Train staff to prioritize customer service and address concerns promptly and professionally. This will help customers feel valued and heard."
1,"I had an awful experience.  Describing my dinner, the little green beans were rubber in the Special of the Day, which included a 6oz Sirloin steak. It had the consistency of cardboard, which I sent back, only to receive the same thing.  The topper was the two lobster tails with the consistency, taste and feel of mashed potatoes.  By far,  the worst meal I've ever had.  Ivan,  our server,  was generous enough to replace it with prime rib.  At that point,  however,  I was unable to eat.","i had an awful experience. describing my dinner, the little green beans were rubber in the special of the day, which included a 6oz sirloin steak. it had the consistency of cardboard, which i sent back, only to receive the same thing. the topper was the two lobster tails with the consistency, taste and feel of mashed potatoes. by far, the worst meal i've ever had. ivan, our server, was generous enough to replace it with prime rib. at that point, however, i was unable to eat.","disappointment, disgust, sadness","[INST] A customer left us a 1-star review: 'i had an awful experience. describing my dinner, the little green beans were rubber in the special of the day, which included a 6oz sirloin steak. it had the consistency of cardboard, which i sent back, only to receive the same thing. the topper was the two lobster tails with the consistency, taste and feel of mashed potatoes. by far, the worst meal i've ever had. ivan, our server, was generous enough to replace it with prime rib. at that point, however, i was unable to eat.' The customer feels disappointment, disgust, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i had an awful experience. describing my dinner, the little green beans were rubber in the special of the day, which included a 6oz sirloin steak. it had the consistency of cardboard, which i sent back, only to receive the same thing. the topper was the two lobster tails with the consistency, taste and feel of mashed potatoes. by far, the worst meal i've ever had. ivan, our server, was generous enough to replace it with prime rib. at that point, however, i was unable to eat.' The customer feels disappointment, disgust, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize sincerely for the poor quality of the meal and the inconvenience caused.
2. Offer a genuine gesture of goodwill, such as a complimentary meal or a discount on future visits.
3. Investigate the issue to determine the cause and take corrective action to prevent similar incidents in the future. This may involve training staff on proper food preparation techniques, ensuring fresh ingredients are used, and maintaining high standards for food quality.
4. Follow up with the customer to ensure their satisfaction with the resolution and to gather feedback on how we can continue to improve."
1,"This is one of my favorite buffets in Vegas, but why did I only give this place 1 star?!? Because of the AWFUL experience I had in March 2011. I took my girlfriends here to eat on a Saturday afternoon, excited to fill my stomach with some French delicious-ness. We got through the line and we waited at the front to be seated. I felt that we were standing there for an eternity before we got seated at an awkwardly placed table that faced the line. Basically, everyone in line could stare at us as we ate. We felt uncomfortable and asked this waiter named DANRICK (tall, dark Philipino male) if we could move to a more secluded table under the faux trees. DANRICK gives us a look and tells us that the area we requested was reserved for VIPs (which was understandable). He then goes on to say that we can go back to the end of the line to request to be seated in the VIP section. I said, \""No, that's not necessary,\"" but he continues his tirade by picking up our receipt and pretends to take it to the front so we would have to go back in line. I repeated that we were fine where we were and eventually he went away. I have never been so UPSET at the service I received. I even complained to our waitress, who acknowledged that he was like that and she apologized for his behavior. DANRICK'S behavior was inexcusable and intolerable. He ruined our day and he needs to be fired.","this is one of my favorite buffets in vegas, but why did i only give this place 1 star?!? because of the awful experience i had in march 2011. i took my girlfriends here to eat on a saturday afternoon, excited to fill my stomach with some french delicious ness. we got through the line and we waited at the front to be seated. i felt that we were standing there for an eternity before we got seated at an awkwardly placed table that faced the line. basically, everyone in line could stare at us as we ate. we felt uncomfortable and asked this waiter named danrick tall, dark philipino male if we could move to a more secluded table under the faux trees. danrick gives us a look and tells us that the area we requested was reserved for vips which was understandable . he then goes on to say that we can go back to the end of the line to request to be seated in the vip section. i said, no, that's not necessary, but he continues his tirade by picking up our receipt and pretends to take it to the front so we would have to go back in line. i repeated that we were fine where we were and eventually he went away. i have never been so upset at the service i received. i even complained to our waitress, who acknowledged that he was like that and she apologized for his behavior. danrick's behavior was inexcusable and intolerable. he ruined our day and he needs to be fired.","excitement, curiosity, love","[INST] A customer left us a 1-star review: 'this is one of my favorite buffets in vegas, but why did i only give this place 1 star?!? because of the awful experience i had in march 2011. i took my girlfriends here to eat on a saturday afternoon, excited to fill my stomach with some french delicious ness. we got through the line and we waited at the front to be seated. i felt that we were standing there for an eternity before we got seated at an awkwardly placed table that faced the line. basically, everyone in line could stare at us as we ate. we felt uncomfortable and asked this waiter named danrick tall, dark philipino male if we could move to a more secluded table under the faux trees. danrick gives us a look and tells us that the area we requested was reserved for vips which was understandable . he then goes on to say that we can go back to the end of the line to request to be seated in the vip section. i said, no, that's not necessary, but he continues his tirade by picking up our receipt and pretends to take it to the front so we would have to go back in line. i repeated that we were fine where we were and eventually he went away. i have never been so upset at the service i received. i even complained to our waitress, who acknowledged that he was like that and she apologized for his behavior. danrick's behavior was inexcusable and intolerable. he ruined our day and he needs to be fired.' The customer feels excitement, curiosity, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this is one of my favorite buffets in vegas, but why did i only give this place 1 star?!? because of the awful experience i had in march 2011. i took my girlfriends here to eat on a saturday afternoon, excited to fill my stomach with some french delicious ness. we got through the line and we waited at the front to be seated. i felt that we were standing there for an eternity before we got seated at an awkwardly placed table that faced the line. basically, everyone in line could stare at us as we ate. we felt uncomfortable and asked this waiter named danrick tall, dark philipino male if we could move to a more secluded table under the faux trees. danrick gives us a look and tells us that the area we requested was reserved for vips which was understandable . he then goes on to say that we can go back to the end of the line to request to be seated in the vip section. i said, no, that's not necessary, but he continues his tirade by picking up our receipt and pretends to take it to the front so we would have to go back in line. i repeated that we were fine where we were and eventually he went away. i have never been so upset at the service i received. i even complained to our waitress, who acknowledged that he was like that and she apologized for his behavior. danrick's behavior was inexcusable and intolerable. he ruined our day and he needs to be fired.' The customer feels excitement, curiosity, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps can be taken:

1. Train staff on customer service: Ensure all staff, particularly those in customer-facing roles, are trained in providing excellent customer service. This includes being attentive, respectful, and understanding of customer needs.

2. Seating arrangements: Review seating arrangements to ensure that all tables are comfortable and provide a sense of privacy for customers. Avoid placing tables in areas that may make customers feel uncomfortable or exposed.

3. Communication: Improve communication between staff members to avoid misunderstandings or conflicts. Staff should be able to work together effectively to address customer concerns and provide solutions."
1,"Don't waste your time or money.  Went there on my last morning in LV only because I didn't have time to get to the Paris buffet.  Completely regret that decision and wished I had gone to McDonald's instead.  To make matters worse, they charged $21.99 for \""brunch\"" due to the holiday (it was the day after Thanksgiving) yet outside of a few  SAD salad items, I didn't see any  \""brunch\"" like items.  Coffee was horrible, waiter was mediocre at best, and food was pretty bad (almost as bad as the Sahara's).  If you're not particular about your food, it may be ok for you, but as for me---I'll go to the Paris buffet.  It is by far the best quality for the buck.","don't waste your time or money. went there on my last morning in lv only because i didn't have time to get to the paris buffet. completely regret that decision and wished i had gone to mcdonald's instead. to make matters worse, they charged 21.99 for brunch due to the holiday it was the day after thanksgiving yet outside of a few sad salad items, i didn't see any brunch like items. coffee was horrible, waiter was mediocre at best, and food was pretty bad almost as bad as the sahara's . if you're not particular about your food, it may be ok for you, but as for me i'll go to the paris buffet. it is by far the best quality for the buck.","disappointment, sadness, annoyance","[INST] A customer left us a 1-star review: 'don't waste your time or money. went there on my last morning in lv only because i didn't have time to get to the paris buffet. completely regret that decision and wished i had gone to mcdonald's instead. to make matters worse, they charged 21.99 for brunch due to the holiday it was the day after thanksgiving yet outside of a few sad salad items, i didn't see any brunch like items. coffee was horrible, waiter was mediocre at best, and food was pretty bad almost as bad as the sahara's . if you're not particular about your food, it may be ok for you, but as for me i'll go to the paris buffet. it is by far the best quality for the buck.' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'don't waste your time or money. went there on my last morning in lv only because i didn't have time to get to the paris buffet. completely regret that decision and wished i had gone to mcdonald's instead. to make matters worse, they charged 21.99 for brunch due to the holiday it was the day after thanksgiving yet outside of a few sad salad items, i didn't see any brunch like items. coffee was horrible, waiter was mediocre at best, and food was pretty bad almost as bad as the sahara's . if you're not particular about your food, it may be ok for you, but as for me i'll go to the paris buffet. it is by far the best quality for the buck.' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the poor experience: Acknowledge the customer's feedback and express regret for their disappointment.

2. Address the pricing issue: Clarify that the higher price was due to the holiday and offer a discount or refund for their next visit to make up for the inconvenience.

3. Improve food quality and variety: Enhance the brunch menu with more traditional brunch items like eggs, bacon, and pancakes to better meet customer expectations.

4. Upgrade the coffee: Offer better quality coffee or provide options for alternative beverages."
1,"I recently purchased trail mix from the bins in the front of the store. I Brought it home and put it in a sealed container. A week later tiny cockroaches filled the container. Frozen foods seem as if they've been thawed and then refrozen. The guy behind the deli counter is rude and always behaves as if he is annoyed by his customers. My family was hanging in there hoping most of this was a fluke,  but the cockroaches put us over the edge. When we called to inform the manager she did not apologize and just offered a refund. How about a notice to all of you customers that you've sold them cockroach eggs?","i recently purchased trail mix from the bins in the front of the store. i brought it home and put it in a sealed container. a week later tiny cockroaches filled the container. frozen foods seem as if they've been thawed and then refrozen. the guy behind the deli counter is rude and always behaves as if he is annoyed by his customers. my family was hanging in there hoping most of this was a fluke, but the cockroaches put us over the edge. when we called to inform the manager she did not apologize and just offered a refund. how about a notice to all of you customers that you've sold them cockroach eggs?","annoyance, neutral, disappointment","[INST] A customer left us a 1-star review: 'i recently purchased trail mix from the bins in the front of the store. i brought it home and put it in a sealed container. a week later tiny cockroaches filled the container. frozen foods seem as if they've been thawed and then refrozen. the guy behind the deli counter is rude and always behaves as if he is annoyed by his customers. my family was hanging in there hoping most of this was a fluke, but the cockroaches put us over the edge. when we called to inform the manager she did not apologize and just offered a refund. how about a notice to all of you customers that you've sold them cockroach eggs?' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i recently purchased trail mix from the bins in the front of the store. i brought it home and put it in a sealed container. a week later tiny cockroaches filled the container. frozen foods seem as if they've been thawed and then refrozen. the guy behind the deli counter is rude and always behaves as if he is annoyed by his customers. my family was hanging in there hoping most of this was a fluke, but the cockroaches put us over the edge. when we called to inform the manager she did not apologize and just offered a refund. how about a notice to all of you customers that you've sold them cockroach eggs?' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps can be taken:

1. Investigate the issue: Conduct a thorough investigation into the trail mix and the storage conditions to determine the cause of the cockroach infestation. This may involve checking the storage bins, cleaning procedures, and potential cross-contamination.

2. Address the issue: If the investigation confirms the issue, take immediate action to rectify the problem. This may include disposing of the affected products, sanitizing the storage bins and surrounding areas, and implementing new storage and cleaning procedures to prevent future infestations."
1,"Wow, band start and our server left twenty minutes later.  If you want quality food and any service, AVOID.  You want a bar that is under staffed and has holes in the restroom walls, this is your spot.  Band was great","wow, band start and our server left twenty minutes later. if you want quality food and any service, avoid. you want a bar that is under staffed and has holes in the restroom walls, this is your spot. band was great","admiration, approval, excitement","[INST] A customer left us a 1-star review: 'wow, band start and our server left twenty minutes later. if you want quality food and any service, avoid. you want a bar that is under staffed and has holes in the restroom walls, this is your spot. band was great' The customer feels admiration, approval, excitement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'wow, band start and our server left twenty minutes later. if you want quality food and any service, avoid. you want a bar that is under staffed and has holes in the restroom walls, this is your spot. band was great' The customer feels admiration, approval, excitement. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staffing: Ensure that we have adequate staffing levels during peak hours to prevent servers from leaving early.

2. Service Quality: Improve the overall service quality by training our staff to provide prompt, friendly, and attentive service.

3. Cleanliness: Address any issues with cleanliness, particularly in the restrooms, to maintain a high standard of hygiene.

4. Food Quality: Continuously monitor and improve the quality of our food offerings to ensure they meet customer expectations."
1,"Third time is not the charm. Sorry guys but your waitress was rude and sarcastic (and not in a good way either.) I'd love to come into this restaurant and have a friendly vibe but it just isn't happening. Water is not filtered and you can taste it. Hot chocolate was neither sweet nor chocolately. And hey, is it really so hard to put the hollandaise on the side? That's what I asked for but that's not how my benedict came to me. Set in front of me with no apology like I just have to eat it this way or nothing. And that avocado mush - what is that? No flavor added to the bennie at all. Whatever - There won't be any more chances here. Really sorry - I tried to like you.","third time is not the charm. sorry guys but your waitress was rude and sarcastic and not in a good way either. i'd love to come into this restaurant and have a friendly vibe but it just isn't happening. water is not filtered and you can taste it. hot chocolate was neither sweet nor chocolately. and hey, is it really so hard to put the hollandaise on the side? that's what i asked for but that's not how my benedict came to me. set in front of me with no apology like i just have to eat it this way or nothing. and that avocado mush what is that? no flavor added to the bennie at all. whatever there won't be any more chances here. really sorry i tried to like you.","disapproval, disappointment, remorse","[INST] A customer left us a 1-star review: 'third time is not the charm. sorry guys but your waitress was rude and sarcastic and not in a good way either. i'd love to come into this restaurant and have a friendly vibe but it just isn't happening. water is not filtered and you can taste it. hot chocolate was neither sweet nor chocolately. and hey, is it really so hard to put the hollandaise on the side? that's what i asked for but that's not how my benedict came to me. set in front of me with no apology like i just have to eat it this way or nothing. and that avocado mush what is that? no flavor added to the bennie at all. whatever there won't be any more chances here. really sorry i tried to like you.' The customer feels disapproval, disappointment, remorse. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'third time is not the charm. sorry guys but your waitress was rude and sarcastic and not in a good way either. i'd love to come into this restaurant and have a friendly vibe but it just isn't happening. water is not filtered and you can taste it. hot chocolate was neither sweet nor chocolately. and hey, is it really so hard to put the hollandaise on the side? that's what i asked for but that's not how my benedict came to me. set in front of me with no apology like i just have to eat it this way or nothing. and that avocado mush what is that? no flavor added to the bennie at all. whatever there won't be any more chances here. really sorry i tried to like you.' The customer feels disapproval, disappointment, remorse. Concisely, how can we best improve our services for this customer's experience?  1. Train staff on providing friendly and respectful service, with a focus on understanding and addressing customer needs.

2. Improve the quality of water by filtering it to enhance taste.

3. Ensure consistency in preparing dishes, particularly in regards to customer requests (e.g., hollandaise sauce on the side).

4. Enhance the flavor of dishes, particularly the avocado component in the benedict, to provide a more enjoyable dining experience.

5. Offer apologies and make amends when mistakes are made, such as in the case of the customer's complaint about the benedict."
1,"Wow! This place has the worst service I've had in a long time. It took twenty minutes for the waitress to take our drink order, then another 15 to get the drinks. We were finally seated and it took another 15 minutes to take our order. Anyway you get the picture, we finally got out of there after about 2 1/2 hours. I will never go back to this strip club looking restaurant.","wow! this place has the worst service i've had in a long time. it took twenty minutes for the waitress to take our drink order, then another 15 to get the drinks. we were finally seated and it took another 15 minutes to take our order. anyway you get the picture, we finally got out of there after about 2 1 2 hours. i will never go back to this strip club looking restaurant.","annoyance, disappointment, disgust","[INST] A customer left us a 1-star review: 'wow! this place has the worst service i've had in a long time. it took twenty minutes for the waitress to take our drink order, then another 15 to get the drinks. we were finally seated and it took another 15 minutes to take our order. anyway you get the picture, we finally got out of there after about 2 1 2 hours. i will never go back to this strip club looking restaurant.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'wow! this place has the worst service i've had in a long time. it took twenty minutes for the waitress to take our drink order, then another 15 to get the drinks. we were finally seated and it took another 15 minutes to take our order. anyway you get the picture, we finally got out of there after about 2 1 2 hours. i will never go back to this strip club looking restaurant.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at our establishment, we can focus on the following areas:

1. **Improve Service Speed**: Reduce wait times for seating, drink orders, and food orders. This can be achieved by training staff to work efficiently, having a well-organized system, and ensuring adequate staffing levels during peak hours.

2. **Enhance Communication**: Keep customers informed about wait times and any delays that may occur. This can be done through regular updates from the waitstaff.

3. **Attentiveness**: Ensure that waitstaff are attentive to customers' needs throughout their dining experience."
1,"Had a great first massage, so purchased the year long membership. Do not recommend this \""deal.\"" The massages are easy to book, but twice I have been given less than 24 hour notice that my massage was canceled. Rebooking usually pushes out time frame by a few weeks. Halfway through my membership, they misplaced my billing information and threatened to turn my account over to a collections agency. Hasn't been the kind of experience I would expect from a business that promotes relaxation. If you are look for a decent 1-time experience, this place is ok, but don't buy into anything else.","had a great first massage, so purchased the year long membership. do not recommend this deal. the massages are easy to book, but twice i have been given less than 24 hour notice that my massage was canceled. rebooking usually pushes out time frame by a few weeks. halfway through my membership, they misplaced my billing information and threatened to turn my account over to a collections agency. hasn't been the kind of experience i would expect from a business that promotes relaxation. if you are look for a decent 1 time experience, this place is ok, but don't buy into anything else.","disapproval, disappointment, neutral","[INST] A customer left us a 1-star review: 'had a great first massage, so purchased the year long membership. do not recommend this deal. the massages are easy to book, but twice i have been given less than 24 hour notice that my massage was canceled. rebooking usually pushes out time frame by a few weeks. halfway through my membership, they misplaced my billing information and threatened to turn my account over to a collections agency. hasn't been the kind of experience i would expect from a business that promotes relaxation. if you are look for a decent 1 time experience, this place is ok, but don't buy into anything else.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'had a great first massage, so purchased the year long membership. do not recommend this deal. the massages are easy to book, but twice i have been given less than 24 hour notice that my massage was canceled. rebooking usually pushes out time frame by a few weeks. halfway through my membership, they misplaced my billing information and threatened to turn my account over to a collections agency. hasn't been the kind of experience i would expect from a business that promotes relaxation. if you are look for a decent 1 time experience, this place is ok, but don't buy into anything else.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Improve Communication: Ensure timely and clear communication about appointment changes or cancellations. A 24-hour notice for cancellations should be maintained.

2. Streamline Appointment Scheduling: Make it easier for customers to book and reschedule appointments, reducing the wait time for rebooking.

3. Billing and Account Management: Improve billing and account management processes to prevent issues like misplacing billing information and threatening collections.

4. Customer Service: Enhance customer service to address concerns promptly and professionally, ensuring a more positive experience for the customer."
1,"i hardly can remember this course without seeing the scorecard. Its nice and affordable and you can't miss the big water fountain and i can't stop talking about it when ever Kokopelli is in the discussion. i guess i will go back for a refresh.\n\nEdited Nov 3 2013:-\ni managed to revisit this course and i would instantly drop my rating from 4 to 1. If you like to see your score in lower numbers by all means go to this course. Flat, straight, no trees to intimidate and very forgiving and you don't have to think, just swing. i dont stay here long enough and play often enough but this course to my short observation is not as pack as the other courses around, say Superstition, Ken MacDonald, Dobson.... etc. i tee off alone and ended up foursome at 11th hole. anyway the deserted course couple with very forgiving course layout i managed to finish the 18 in less than 3 hours, and i might add, shooting in the mid 70s. to boost your ego yea play Koko or else, for visitors spend your money at Las Sendas, Southern Dunes, Foothills, Clubwest, Ocotillo and many more. (these mentioned above are the ones i like better) and they are better course design compare to Kokopelli.\n\ni will not revisit this course as a visitor with limited time to play. not even $5 a game entice me to play here again.","i hardly can remember this course without seeing the scorecard. its nice and affordable and you can't miss the big water fountain and i can't stop talking about it when ever kokopelli is in the discussion. i guess i will go back for a refresh. n nedited nov 3 2013 ni managed to revisit this course and i would instantly drop my rating from 4 to 1. if you like to see your score in lower numbers by all means go to this course. flat, straight, no trees to intimidate and very forgiving and you don't have to think, just swing. i dont stay here long enough and play often enough but this course to my short observation is not as pack as the other courses around, say superstition, ken macdonald, dobson.... etc. i tee off alone and ended up foursome at 11th hole. anyway the deserted course couple with very forgiving course layout i managed to finish the 18 in less than 3 hours, and i might add, shooting in the mid 70s. to boost your ego yea play koko or else, for visitors spend your money at las sendas, southern dunes, foothills, clubwest, ocotillo and many more. these mentioned above are the ones i like better and they are better course design compare to kokopelli. n ni will not revisit this course as a visitor with limited time to play. not even 5 a game entice me to play here again.","approval, neutral, admiration","[INST] A customer left us a 1-star review: 'i hardly can remember this course without seeing the scorecard. its nice and affordable and you can't miss the big water fountain and i can't stop talking about it when ever kokopelli is in the discussion. i guess i will go back for a refresh. n nedited nov 3 2013 ni managed to revisit this course and i would instantly drop my rating from 4 to 1. if you like to see your score in lower numbers by all means go to this course. flat, straight, no trees to intimidate and very forgiving and you don't have to think, just swing. i dont stay here long enough and play often enough but this course to my short observation is not as pack as the other courses around, say superstition, ken macdonald, dobson.... etc. i tee off alone and ended up foursome at 11th hole. anyway the deserted course couple with very forgiving course layout i managed to finish the 18 in less than 3 hours, and i might add, shooting in the mid 70s. to boost your ego yea play koko or else, for visitors spend your money at las sendas, southern dunes, foothills, clubwest, ocotillo and many more. these mentioned above are the ones i like better and they are better course design compare to kokopelli. n ni will not revisit this course as a visitor with limited time to play. not even 5 a game entice me to play here again.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i hardly can remember this course without seeing the scorecard. its nice and affordable and you can't miss the big water fountain and i can't stop talking about it when ever kokopelli is in the discussion. i guess i will go back for a refresh. n nedited nov 3 2013 ni managed to revisit this course and i would instantly drop my rating from 4 to 1. if you like to see your score in lower numbers by all means go to this course. flat, straight, no trees to intimidate and very forgiving and you don't have to think, just swing. i dont stay here long enough and play often enough but this course to my short observation is not as pack as the other courses around, say superstition, ken macdonald, dobson.... etc. i tee off alone and ended up foursome at 11th hole. anyway the deserted course couple with very forgiving course layout i managed to finish the 18 in less than 3 hours, and i might add, shooting in the mid 70s. to boost your ego yea play koko or else, for visitors spend your money at las sendas, southern dunes, foothills, clubwest, ocotillo and many more. these mentioned above are the ones i like better and they are better course design compare to kokopelli. n ni will not revisit this course as a visitor with limited time to play. not even 5 a game entice me to play here again.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Kokopelli Golf Course, we could consider the following:

1. Enhance the course design: The customer mentions that other courses like Superstition, Ken Macdonald, Dobson, etc., are more challenging and offer a better course design. We could consider making changes to the course layout to make it more challenging, with more trees, undulating fairways, and strategic placement of hazards.

2. Improve course maintenance: The customer mentions that the course is not as well-maintained as other courses."
1,"Considering just the food, I have to say that it's really great here. Really quality sushi here. The All You Can Eat menu also includes other dishes besides sushi, such as Calamari or Asian Skirt Steak. The food here is pretty darn great.\n\nHowever.... the service here is horrible. I've been here about 6 times and it's a bad experience most of the time. I wait for up to 30 minutes for my food. One time my server forgot to put in anything that I ordered so I didn't get my food for a whole 45 minutes.\n\nI also had to wait to be seated for 20 minutes when I could clearly see that there were about a dozen free tables.\n\nAlso, one time I went there and the server recognized me from a week before. She remembered that I didn't tip so generously the last time I was there, so when we sat down, she told us \""I hope you tip more this time\"". I believe that was extremely rude. It ruined my appetite for the rest of the meal.","considering just the food, i have to say that it's really great here. really quality sushi here. the all you can eat menu also includes other dishes besides sushi, such as calamari or asian skirt steak. the food here is pretty darn great. n nhowever.... the service here is horrible. i've been here about 6 times and it's a bad experience most of the time. i wait for up to 30 minutes for my food. one time my server forgot to put in anything that i ordered so i didn't get my food for a whole 45 minutes. n ni also had to wait to be seated for 20 minutes when i could clearly see that there were about a dozen free tables. n nalso, one time i went there and the server recognized me from a week before. she remembered that i didn't tip so generously the last time i was there, so when we sat down, she told us i hope you tip more this time . i believe that was extremely rude. it ruined my appetite for the rest of the meal.","disappointment, admiration, annoyance","[INST] A customer left us a 1-star review: 'considering just the food, i have to say that it's really great here. really quality sushi here. the all you can eat menu also includes other dishes besides sushi, such as calamari or asian skirt steak. the food here is pretty darn great. n nhowever.... the service here is horrible. i've been here about 6 times and it's a bad experience most of the time. i wait for up to 30 minutes for my food. one time my server forgot to put in anything that i ordered so i didn't get my food for a whole 45 minutes. n ni also had to wait to be seated for 20 minutes when i could clearly see that there were about a dozen free tables. n nalso, one time i went there and the server recognized me from a week before. she remembered that i didn't tip so generously the last time i was there, so when we sat down, she told us i hope you tip more this time . i believe that was extremely rude. it ruined my appetite for the rest of the meal.' The customer feels disappointment, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'considering just the food, i have to say that it's really great here. really quality sushi here. the all you can eat menu also includes other dishes besides sushi, such as calamari or asian skirt steak. the food here is pretty darn great. n nhowever.... the service here is horrible. i've been here about 6 times and it's a bad experience most of the time. i wait for up to 30 minutes for my food. one time my server forgot to put in anything that i ordered so i didn't get my food for a whole 45 minutes. n ni also had to wait to be seated for 20 minutes when i could clearly see that there were about a dozen free tables. n nalso, one time i went there and the server recognized me from a week before. she remembered that i didn't tip so generously the last time i was there, so when we sat down, she told us i hope you tip more this time . i believe that was extremely rude. it ruined my appetite for the rest of the meal.' The customer feels disappointment, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. **Improve Service Speed**: Reduce waiting times for seating and food delivery. This can be achieved by better staff scheduling, training, and organization.

2. **Enhance Order Accuracy**: Ensure that all orders are correctly taken and communicated to the kitchen staff. This can be improved through better communication protocols and training.

3. **Address Customer Complaints Promptly**: If a customer mentions a previous negative experience, address it immediately and offer a solution or apology. This can help to salvage the current experience and prevent future negative reviews."
1,"I'm not all that picky when it comes to Chinese food. My wife often says I have no clue so I'll have to say I can tolerate even mediocre Chinese food and think it's not too bad. But this place? It was bad. REAL bad. I guess in Chinese it's called Number One BBQ and in English it's BBQ King -- kinda similar don't you agree? The food was anything but that. It was no King, no Queen, no Ace. It was a Joker! That's what it was. Honestly, bbq pork is better in Irvine and even Irvine is not good for Chinese food.\n\nMaybe that's why there weren't many people in this place when we ate here? Maybe it's the food. Maybe it's their rude attitude. Whatever reason people have for not eating here, they've good reason not to. It's really quite awful.","i'm not all that picky when it comes to chinese food. my wife often says i have no clue so i'll have to say i can tolerate even mediocre chinese food and think it's not too bad. but this place? it was bad. real bad. i guess in chinese it's called number one bbq and in english it's bbq king kinda similar don't you agree? the food was anything but that. it was no king, no queen, no ace. it was a joker! that's what it was. honestly, bbq pork is better in irvine and even irvine is not good for chinese food. n nmaybe that's why there weren't many people in this place when we ate here? maybe it's the food. maybe it's their rude attitude. whatever reason people have for not eating here, they've good reason not to. it's really quite awful.","disapproval, annoyance, confusion","[INST] A customer left us a 1-star review: 'i'm not all that picky when it comes to chinese food. my wife often says i have no clue so i'll have to say i can tolerate even mediocre chinese food and think it's not too bad. but this place? it was bad. real bad. i guess in chinese it's called number one bbq and in english it's bbq king kinda similar don't you agree? the food was anything but that. it was no king, no queen, no ace. it was a joker! that's what it was. honestly, bbq pork is better in irvine and even irvine is not good for chinese food. n nmaybe that's why there weren't many people in this place when we ate here? maybe it's the food. maybe it's their rude attitude. whatever reason people have for not eating here, they've good reason not to. it's really quite awful.' The customer feels disapproval, annoyance, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i'm not all that picky when it comes to chinese food. my wife often says i have no clue so i'll have to say i can tolerate even mediocre chinese food and think it's not too bad. but this place? it was bad. real bad. i guess in chinese it's called number one bbq and in english it's bbq king kinda similar don't you agree? the food was anything but that. it was no king, no queen, no ace. it was a joker! that's what it was. honestly, bbq pork is better in irvine and even irvine is not good for chinese food. n nmaybe that's why there weren't many people in this place when we ate here? maybe it's the food. maybe it's their rude attitude. whatever reason people have for not eating here, they've good reason not to. it's really quite awful.' The customer feels disapproval, annoyance, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at our restaurant, we can take the following steps:

1. Improve Food Quality: The customer mentions that the food was poor, so we should focus on enhancing the quality of our dishes, particularly the BBQ pork. This could involve sourcing better ingredients, refining our cooking techniques, or consulting with a culinary expert.

2. Enhance Ambiance: The lack of customers could be a sign of an uninviting atmosphere. We could consider improving the decor, cleanliness, and overall ambiance of the restaurant to attract more customers."
1,"I have one word: HORRIBLE!\n\nSouth Point Hotel screwed up on our hotel and offered free tickets to Garden Buffet. The food tasted bleh, it was luke warm, and the meat was tough. the food was salty!!!!\n\nthe only thing that was good was my fountain drink. other than that, save $14 and go to another restaurant!","i have one word horrible! n nsouth point hotel screwed up on our hotel and offered free tickets to garden buffet. the food tasted bleh, it was luke warm, and the meat was tough. the food was salty!!!! n nthe only thing that was good was my fountain drink. other than that, save 14 and go to another restaurant!","disgust, neutral, annoyance","[INST] A customer left us a 1-star review: 'i have one word horrible! n nsouth point hotel screwed up on our hotel and offered free tickets to garden buffet. the food tasted bleh, it was luke warm, and the meat was tough. the food was salty!!!! n nthe only thing that was good was my fountain drink. other than that, save 14 and go to another restaurant!' The customer feels disgust, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i have one word horrible! n nsouth point hotel screwed up on our hotel and offered free tickets to garden buffet. the food tasted bleh, it was luke warm, and the meat was tough. the food was salty!!!! n nthe only thing that was good was my fountain drink. other than that, save 14 and go to another restaurant!' The customer feels disgust, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at NSouth Point Hotel, we can take the following steps:

1. Apologize for the inconvenience: Acknowledge the customer's feedback and express regret for their poor dining experience at the Garden Buffet.

2. Address the issues: Investigate the specific complaints raised in the review, such as the food being lukewarm, tough, and overly salty. Take immediate action to rectify these issues, for example, by improving the quality of food preparation, temperature control, and seasoning."
1,"Beyond disgusting. Food was cold. And old. If you like eating bad leftovers that have been reheated time and time again, you will love this place. Restaurant was filthy. And while we were there the manager actually turned away a party of 5 because they wanted to sit at an 8 top. The restaurant was 3/4 empty and this was Friday night at 6:30. Save yourself and never come here. Can I give it less than 1 star?","beyond disgusting. food was cold. and old. if you like eating bad leftovers that have been reheated time and time again, you will love this place. restaurant was filthy. and while we were there the manager actually turned away a party of 5 because they wanted to sit at an 8 top. the restaurant was 3 4 empty and this was friday night at 6 30. save yourself and never come here. can i give it less than 1 star?","disgust, curiosity, annoyance","[INST] A customer left us a 1-star review: 'beyond disgusting. food was cold. and old. if you like eating bad leftovers that have been reheated time and time again, you will love this place. restaurant was filthy. and while we were there the manager actually turned away a party of 5 because they wanted to sit at an 8 top. the restaurant was 3 4 empty and this was friday night at 6 30. save yourself and never come here. can i give it less than 1 star?' The customer feels disgust, curiosity, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'beyond disgusting. food was cold. and old. if you like eating bad leftovers that have been reheated time and time again, you will love this place. restaurant was filthy. and while we were there the manager actually turned away a party of 5 because they wanted to sit at an 8 top. the restaurant was 3 4 empty and this was friday night at 6 30. save yourself and never come here. can i give it less than 1 star?' The customer feels disgust, curiosity, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Ensure that all food is freshly prepared and served hot. Implement regular quality checks and staff training to maintain consistent food quality.

2. Cleanliness: Enhance the cleanliness of the restaurant, focusing on high-touch areas like tables, chairs, and restrooms. Regular cleaning and sanitizing should be a priority.

3. Customer Service: Train staff to be more accommodating, especially during busy periods. The manager should have handled the situation with the party of 5 more professionally, offering alternative seating options or finding a solution that would satisfy the customers."
1,This place has the WORST customer service.. complete a HOLES!\nThey cut my dog.. gave him razor burn and then denied it.. so months later we said ehh we will give another chance and called to make an appt. and they said we cant come back.. HAHAH wow .. you messed up!! \nPRICES ARE SOOO CRAZY HIGH ITS INSANE!\ntry.. best friend groomers on grand /dysart,this place has the worst customer service.. complete a holes! nthey cut my dog.. gave him razor burn and then denied it.. so months later we said ehh we will give another chance and called to make an appt. and they said we cant come back.. hahah wow .. you messed up!! nprices are sooo crazy high its insane! ntry.. best friend groomers on grand dysart,"annoyance, disappointment, amusement","[INST] A customer left us a 1-star review: 'this place has the worst customer service.. complete a holes! nthey cut my dog.. gave him razor burn and then denied it.. so months later we said ehh we will give another chance and called to make an appt. and they said we cant come back.. hahah wow .. you messed up!! nprices are sooo crazy high its insane! ntry.. best friend groomers on grand dysart' The customer feels annoyance, disappointment, amusement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this place has the worst customer service.. complete a holes! nthey cut my dog.. gave him razor burn and then denied it.. so months later we said ehh we will give another chance and called to make an appt. and they said we cant come back.. hahah wow .. you messed up!! nprices are sooo crazy high its insane! ntry.. best friend groomers on grand dysart' The customer feels annoyance, disappointment, amusement. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the customer's concerns about poor customer service, the incident with their dog, and the high prices.
2. Apologize sincerely for the negative experience and any harm caused to their pet.
3. Offer a genuine solution, such as a complimentary grooming session to make amends for the past incident and demonstrate our commitment to improving our services.
4. Address the issue of the denied appointment by explaining any misunderstandings or miscommunications that may have occurred and offer a new appointment at a convenient time."
1,"A while ago I had a bad experience w/ Pita Jungle at Arrowhead and after that experience I decided to lay off of Pita Jungle for a while until I discovered the downtown location. I figured, a new location for me will do. Today was my third time visiting with my girlfriends and I ordered my usual, a falafel wrap. Three bites into it, it was good, as usual. Before I can continue eating, I removed the foil wrap and there was piece of chicken on the side of my pita bread. I totally lost my appetite since I haven't had meat in 10+ years. I made the waitress aware and she offered to bring out another one. I had already lost my appetite so I did not want it. She brought out the bill to me and said that the manager wouldn't charge me for my meal, well, I hope not since I didn't get to eat it. I was paying for my friends because we were celebrating a birthday so when I paid I informed the waitress that there should be a bigger discount because it's not just about me loosing my appetite it's about the fact that I sat there while my friends ate and at one point they didn't feel comfortable either and felt bad. She informed me she would ask her manager. She came back, dropped off my copy of the receipt, and walked away. Not saying anything at all. I opened the bill and the manager didn't take any additional discount or anything. What a shame. This is the second bad experience and after this I DEFINITELY won't be giving Pita Jungle a THIRD try!","a while ago i had a bad experience w pita jungle at arrowhead and after that experience i decided to lay off of pita jungle for a while until i discovered the downtown location. i figured, a new location for me will do. today was my third time visiting with my girlfriends and i ordered my usual, a falafel wrap. three bites into it, it was good, as usual. before i can continue eating, i removed the foil wrap and there was piece of chicken on the side of my pita bread. i totally lost my appetite since i haven't had meat in 10 years. i made the waitress aware and she offered to bring out another one. i had already lost my appetite so i did not want it. she brought out the bill to me and said that the manager wouldn't charge me for my meal, well, i hope not since i didn't get to eat it. i was paying for my friends because we were celebrating a birthday so when i paid i informed the waitress that there should be a bigger discount because it's not just about me loosing my appetite it's about the fact that i sat there while my friends ate and at one point they didn't feel comfortable either and felt bad. she informed me she would ask her manager. she came back, dropped off my copy of the receipt, and walked away. not saying anything at all. i opened the bill and the manager didn't take any additional discount or anything. what a shame. this is the second bad experience and after this i definitely won't be giving pita jungle a third try!","disappointment, realization, neutral","[INST] A customer left us a 1-star review: 'a while ago i had a bad experience w pita jungle at arrowhead and after that experience i decided to lay off of pita jungle for a while until i discovered the downtown location. i figured, a new location for me will do. today was my third time visiting with my girlfriends and i ordered my usual, a falafel wrap. three bites into it, it was good, as usual. before i can continue eating, i removed the foil wrap and there was piece of chicken on the side of my pita bread. i totally lost my appetite since i haven't had meat in 10 years. i made the waitress aware and she offered to bring out another one. i had already lost my appetite so i did not want it. she brought out the bill to me and said that the manager wouldn't charge me for my meal, well, i hope not since i didn't get to eat it. i was paying for my friends because we were celebrating a birthday so when i paid i informed the waitress that there should be a bigger discount because it's not just about me loosing my appetite it's about the fact that i sat there while my friends ate and at one point they didn't feel comfortable either and felt bad. she informed me she would ask her manager. she came back, dropped off my copy of the receipt, and walked away. not saying anything at all. i opened the bill and the manager didn't take any additional discount or anything. what a shame. this is the second bad experience and after this i definitely won't be giving pita jungle a third try!' The customer feels disappointment, realization, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'a while ago i had a bad experience w pita jungle at arrowhead and after that experience i decided to lay off of pita jungle for a while until i discovered the downtown location. i figured, a new location for me will do. today was my third time visiting with my girlfriends and i ordered my usual, a falafel wrap. three bites into it, it was good, as usual. before i can continue eating, i removed the foil wrap and there was piece of chicken on the side of my pita bread. i totally lost my appetite since i haven't had meat in 10 years. i made the waitress aware and she offered to bring out another one. i had already lost my appetite so i did not want it. she brought out the bill to me and said that the manager wouldn't charge me for my meal, well, i hope not since i didn't get to eat it. i was paying for my friends because we were celebrating a birthday so when i paid i informed the waitress that there should be a bigger discount because it's not just about me loosing my appetite it's about the fact that i sat there while my friends ate and at one point they didn't feel comfortable either and felt bad. she informed me she would ask her manager. she came back, dropped off my copy of the receipt, and walked away. not saying anything at all. i opened the bill and the manager didn't take any additional discount or anything. what a shame. this is the second bad experience and after this i definitely won't be giving pita jungle a third try!' The customer feels disappointment, realization, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Pita Jungle, the following steps could be taken:

1. Enhance food quality control: Ensure that all orders are prepared correctly, especially for customers with specific dietary requirements or preferences.

2. Improve communication and empathy: Train staff to actively listen to customers' concerns, show empathy, and offer appropriate solutions. In this case, the waitress could have explained the manager's decision to the customer and offered a more substantial discount or gesture of goodwill.

3. Follow up on complaints: After a negative experience, it's essential to follow up with the customer to ensure their concerns are addressed and they feel valued."
1,"The one star is for it's convenient location.\n\nThe -4 stars are for the general incompetence of the staff, both store and pharmacy.  My latest experience with a female associate at the register was less than optimal as she couldn't figure out that if an item cost $2.24, and I have a coupon for $3 off, said item should be free (minus tax). She eventually took $2 off (thus overcharging me) but I'm not going to argue with stupid over $.24.\n\nThe pharmacy also proves to be less than stellar: I've been given incorrect dosage, incorrect pill amounts (this resulted in a complaint and later investigation with the Nevada board of pharmacy), and incorrect information. I tried to fill a prescription that I later found out was not made in that medium anymore and instead of knowing this, they told me it was \""out of stock\"". I've also had a tech give me such attitude when I asked her to locate a drug at another location that I went to a competitor across the street instead.\n\nIt would behoove CVS corporate to take this store over and clean house. That said, patients beware.","the one star is for it's convenient location. n nthe 4 stars are for the general incompetence of the staff, both store and pharmacy. my latest experience with a female associate at the register was less than optimal as she couldn't figure out that if an item cost 2.24, and i have a coupon for 3 off, said item should be free minus tax . she eventually took 2 off thus overcharging me but i'm not going to argue with stupid over .24. n nthe pharmacy also proves to be less than stellar i've been given incorrect dosage, incorrect pill amounts this resulted in a complaint and later investigation with the nevada board of pharmacy , and incorrect information. i tried to fill a prescription that i later found out was not made in that medium anymore and instead of knowing this, they told me it was out of stock . i've also had a tech give me such attitude when i asked her to locate a drug at another location that i went to a competitor across the street instead. n nit would behoove cvs corporate to take this store over and clean house. that said, patients beware.","annoyance, neutral, disappointment","[INST] A customer left us a 1-star review: 'the one star is for it's convenient location. n nthe 4 stars are for the general incompetence of the staff, both store and pharmacy. my latest experience with a female associate at the register was less than optimal as she couldn't figure out that if an item cost 2.24, and i have a coupon for 3 off, said item should be free minus tax . she eventually took 2 off thus overcharging me but i'm not going to argue with stupid over .24. n nthe pharmacy also proves to be less than stellar i've been given incorrect dosage, incorrect pill amounts this resulted in a complaint and later investigation with the nevada board of pharmacy , and incorrect information. i tried to fill a prescription that i later found out was not made in that medium anymore and instead of knowing this, they told me it was out of stock . i've also had a tech give me such attitude when i asked her to locate a drug at another location that i went to a competitor across the street instead. n nit would behoove cvs corporate to take this store over and clean house. that said, patients beware.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the one star is for it's convenient location. n nthe 4 stars are for the general incompetence of the staff, both store and pharmacy. my latest experience with a female associate at the register was less than optimal as she couldn't figure out that if an item cost 2.24, and i have a coupon for 3 off, said item should be free minus tax . she eventually took 2 off thus overcharging me but i'm not going to argue with stupid over .24. n nthe pharmacy also proves to be less than stellar i've been given incorrect dosage, incorrect pill amounts this resulted in a complaint and later investigation with the nevada board of pharmacy , and incorrect information. i tried to fill a prescription that i later found out was not made in that medium anymore and instead of knowing this, they told me it was out of stock . i've also had a tech give me such attitude when i asked her to locate a drug at another location that i went to a competitor across the street instead. n nit would behoove cvs corporate to take this store over and clean house. that said, patients beware.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Training: Enhance training programs to ensure staff members are proficient in calculating discounts accurately and understanding product information.

2. Pharmacy Accuracy: Implement stricter quality control measures to prevent errors in dosage, pill amounts, and product information.

3. Customer Service: Encourage a friendly and helpful attitude among staff members, especially when dealing with customer complaints or questions.

4. Communication: Improve communication with customers about product discontinuations or changes, and provide alternative solutions when necessary."
1,Very poor customer service not to mention out of lemonade so wife had to drink water then she asked for a sauce pack and they tried charging her . Not the 1st time here that service was horrible waited a few weeks ago for over 20 min in drive thru because they gave our shakes to someone else in the dinning room ! The rudest one was  Alex says he's manager if so I feel sorry for this store not only the way he treated us but as we were eating hearing him talk down to the employees .,very poor customer service not to mention out of lemonade so wife had to drink water then she asked for a sauce pack and they tried charging her . not the 1st time here that service was horrible waited a few weeks ago for over 20 min in drive thru because they gave our shakes to someone else in the dinning room ! the rudest one was alex says he's manager if so i feel sorry for this store not only the way he treated us but as we were eating hearing him talk down to the employees .,"sadness, disappointment, annoyance","[INST] A customer left us a 1-star review: 'very poor customer service not to mention out of lemonade so wife had to drink water then she asked for a sauce pack and they tried charging her . not the 1st time here that service was horrible waited a few weeks ago for over 20 min in drive thru because they gave our shakes to someone else in the dinning room ! the rudest one was alex says he's manager if so i feel sorry for this store not only the way he treated us but as we were eating hearing him talk down to the employees .' The customer feels sadness, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'very poor customer service not to mention out of lemonade so wife had to drink water then she asked for a sauce pack and they tried charging her . not the 1st time here that service was horrible waited a few weeks ago for over 20 min in drive thru because they gave our shakes to someone else in the dinning room ! the rudest one was alex says he's manager if so i feel sorry for this store not only the way he treated us but as we were eating hearing him talk down to the employees .' The customer feels sadness, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Apologize for the poor experience: Acknowledge the customer's frustration and express regret for the inconvenience they faced during their visit.

2. Address the specific issues:
   - Improve customer service: Train staff on effective communication, empathy, and problem-solving skills to ensure a positive customer experience.
   - Stock management: Ensure that popular items like lemonade are always available to avoid future disappointments.
   - Pricing errors: Implement a system to prevent overcharging customers for items, such as sauce packs."
1,"Where do I start? Well first of all the website says 2 dollar PBR's. That's a no go. 2 dollar bowling, cool, whatever. Not that I can't afford my beers it's cool I don't mind paying. But obviously you're not too concerned about your online presence. Then as we're sitting the \""manager\"" comes over and tells us that she's closing early. Must be nice to be able to leave work when you feel like it. Maybe make a disclaimer on your site.. Oh wait... Maybe you're closing early because there's only 3 lanes playing? Maybe you're closing early because you scare people away by saying your closing? Probably the latter. Well anyways thanks for scaring us away!! We won't be back.","where do i start? well first of all the website says 2 dollar pbr's. that's a no go. 2 dollar bowling, cool, whatever. not that i can't afford my beers it's cool i don't mind paying. but obviously you're not too concerned about your online presence. then as we're sitting the manager comes over and tells us that she's closing early. must be nice to be able to leave work when you feel like it. maybe make a disclaimer on your site.. oh wait... maybe you're closing early because there's only 3 lanes playing? maybe you're closing early because you scare people away by saying your closing? probably the latter. well anyways thanks for scaring us away!! we won't be back.","neutral, curiosity, confusion","[INST] A customer left us a 1-star review: 'where do i start? well first of all the website says 2 dollar pbr's. that's a no go. 2 dollar bowling, cool, whatever. not that i can't afford my beers it's cool i don't mind paying. but obviously you're not too concerned about your online presence. then as we're sitting the manager comes over and tells us that she's closing early. must be nice to be able to leave work when you feel like it. maybe make a disclaimer on your site.. oh wait... maybe you're closing early because there's only 3 lanes playing? maybe you're closing early because you scare people away by saying your closing? probably the latter. well anyways thanks for scaring us away!! we won't be back.' The customer feels neutral, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'where do i start? well first of all the website says 2 dollar pbr's. that's a no go. 2 dollar bowling, cool, whatever. not that i can't afford my beers it's cool i don't mind paying. but obviously you're not too concerned about your online presence. then as we're sitting the manager comes over and tells us that she's closing early. must be nice to be able to leave work when you feel like it. maybe make a disclaimer on your site.. oh wait... maybe you're closing early because there's only 3 lanes playing? maybe you're closing early because you scare people away by saying your closing? probably the latter. well anyways thanks for scaring us away!! we won't be back.' The customer feels neutral, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following concerns:

1. Inaccurate pricing information: Ensure that the pricing on our website is up-to-date and accurate, particularly for promotional offers.

2. Unclear communication about business hours: Provide clear and consistent information about our operating hours, including any exceptions or changes. Consider adding a notification system for unexpected closures or changes.

3. Quality of service: Review our service standards to ensure that we are consistently meeting customer expectations, particularly in terms of cleanliness, maintenance of equipment, and staff behavior."
1,"Got my pedicure and manicure done less then 15 minutes. The fastest mani&pedi I ever experienced. I was very disapointed. I could just go buy the nail polish from drug store and paint myself. I went in and expected to file cut, dead skin or push back and perhaps an oil hand massage but nope, just two layers painted and finished coated then tah dah! Done!...oh and one of my thump nail got some bobble in it. Theres nothing more that I hate is to see bobble in my nails. She got another client and start doing her nail and totally abandon me at the freezing air drying station. I was like am I done here? Hello?  Dont waste your time and money! Go buy nail polish and paint yourself. You can do it better then they can lol","got my pedicure and manicure done less then 15 minutes. the fastest mani pedi i ever experienced. i was very disapointed. i could just go buy the nail polish from drug store and paint myself. i went in and expected to file cut, dead skin or push back and perhaps an oil hand massage but nope, just two layers painted and finished coated then tah dah! done!...oh and one of my thump nail got some bobble in it. theres nothing more that i hate is to see bobble in my nails. she got another client and start doing her nail and totally abandon me at the freezing air drying station. i was like am i done here? hello? dont waste your time and money! go buy nail polish and paint yourself. you can do it better then they can lol","disappointment, annoyance, disapproval","[INST] A customer left us a 1-star review: 'got my pedicure and manicure done less then 15 minutes. the fastest mani pedi i ever experienced. i was very disapointed. i could just go buy the nail polish from drug store and paint myself. i went in and expected to file cut, dead skin or push back and perhaps an oil hand massage but nope, just two layers painted and finished coated then tah dah! done!...oh and one of my thump nail got some bobble in it. theres nothing more that i hate is to see bobble in my nails. she got another client and start doing her nail and totally abandon me at the freezing air drying station. i was like am i done here? hello? dont waste your time and money! go buy nail polish and paint yourself. you can do it better then they can lol' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'got my pedicure and manicure done less then 15 minutes. the fastest mani pedi i ever experienced. i was very disapointed. i could just go buy the nail polish from drug store and paint myself. i went in and expected to file cut, dead skin or push back and perhaps an oil hand massage but nope, just two layers painted and finished coated then tah dah! done!...oh and one of my thump nail got some bobble in it. theres nothing more that i hate is to see bobble in my nails. she got another client and start doing her nail and totally abandon me at the freezing air drying station. i was like am i done here? hello? dont waste your time and money! go buy nail polish and paint yourself. you can do it better then they can lol' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can make the following changes:

1. Enhance the service duration: Ensure that each service (pedicure and manicure) takes a reasonable amount of time, not less than 15 minutes.

2. Provide a comprehensive service: Include filing, cuticle work, dead skin removal, push back, and an oil hand massage as part of the standard service.

3. Improve communication: Make sure that the technician checks in with the customer throughout the service to address any concerns or questions they may have."
1,"I've been coming here for years and the food has always been good the prices fair and the service exceptional.  it appears there is new management, the food is bad, and I say that with all sadness.  The teriyaki sauce is watered down a lacks flavor, the Yakasoba is dry.  Very sad.  The staff is OK but not near where it used to be. too bad.  my suggestion pass on this place.  You will see that all the good reviews are old.","i've been coming here for years and the food has always been good the prices fair and the service exceptional. it appears there is new management, the food is bad, and i say that with all sadness. the teriyaki sauce is watered down a lacks flavor, the yakasoba is dry. very sad. the staff is ok but not near where it used to be. too bad. my suggestion pass on this place. you will see that all the good reviews are old.","sadness, disappointment, admiration","[INST] A customer left us a 1-star review: 'i've been coming here for years and the food has always been good the prices fair and the service exceptional. it appears there is new management, the food is bad, and i say that with all sadness. the teriyaki sauce is watered down a lacks flavor, the yakasoba is dry. very sad. the staff is ok but not near where it used to be. too bad. my suggestion pass on this place. you will see that all the good reviews are old.' The customer feels sadness, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i've been coming here for years and the food has always been good the prices fair and the service exceptional. it appears there is new management, the food is bad, and i say that with all sadness. the teriyaki sauce is watered down a lacks flavor, the yakasoba is dry. very sad. the staff is ok but not near where it used to be. too bad. my suggestion pass on this place. you will see that all the good reviews are old.' The customer feels sadness, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the customer's feedback: Respond to the review, thank the customer for their long-term patronage, and express regret for the recent decline in their experience.

2. Address the specific issues: Investigate the quality of the teriyaki sauce and yakasoba, and take necessary actions to improve their taste and consistency. This may involve adjusting recipes, sourcing better ingredients, or training staff on proper cooking techniques."
1,"I haven't been to this place in years, although it's painfully and tauntingly close to home.  Reason being that the service sucked, and the food was marginal.\n\nBut, Ari was closed last week when I had an afternoon craving, so I thought I'd give EE another chance.\n\nBIG mistake and waste of $25.\n\nI order tempura and sushi to go.  The sushi was beyond aromatic (smelly) and the seaweed wraps were so stale, I couldn't get my canines to rip through it to even chew the food.  The tempura was made in what seemed like pancake batter, it was so heavy and unappealing.  How hard is it to screw up something fried?  Ask EE.\n\nBasically ended up taking a bite of everything, and then throwing all of it out.\n\nNever again.","i haven't been to this place in years, although it's painfully and tauntingly close to home. reason being that the service sucked, and the food was marginal. n nbut, ari was closed last week when i had an afternoon craving, so i thought i'd give ee another chance. n nbig mistake and waste of 25. n ni order tempura and sushi to go. the sushi was beyond aromatic smelly and the seaweed wraps were so stale, i couldn't get my canines to rip through it to even chew the food. the tempura was made in what seemed like pancake batter, it was so heavy and unappealing. how hard is it to screw up something fried? ask ee. n nbasically ended up taking a bite of everything, and then throwing all of it out. n nnever again.","disappointment, annoyance, neutral","[INST] A customer left us a 1-star review: 'i haven't been to this place in years, although it's painfully and tauntingly close to home. reason being that the service sucked, and the food was marginal. n nbut, ari was closed last week when i had an afternoon craving, so i thought i'd give ee another chance. n nbig mistake and waste of 25. n ni order tempura and sushi to go. the sushi was beyond aromatic smelly and the seaweed wraps were so stale, i couldn't get my canines to rip through it to even chew the food. the tempura was made in what seemed like pancake batter, it was so heavy and unappealing. how hard is it to screw up something fried? ask ee. n nbasically ended up taking a bite of everything, and then throwing all of it out. n nnever again.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i haven't been to this place in years, although it's painfully and tauntingly close to home. reason being that the service sucked, and the food was marginal. n nbut, ari was closed last week when i had an afternoon craving, so i thought i'd give ee another chance. n nbig mistake and waste of 25. n ni order tempura and sushi to go. the sushi was beyond aromatic smelly and the seaweed wraps were so stale, i couldn't get my canines to rip through it to even chew the food. the tempura was made in what seemed like pancake batter, it was so heavy and unappealing. how hard is it to screw up something fried? ask ee. n nbasically ended up taking a bite of everything, and then throwing all of it out. n nnever again.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Food: Ensure that the food, particularly sushi and tempura, is fresh, well-prepared, and not overly aromatic. Improve the quality of ingredients and cooking techniques.

2. Service: Enhance the level of service by training staff to be more attentive, friendly, and responsive to customer needs. This includes being aware of menu items, providing accurate information, and addressing any concerns promptly.

3. Cleanliness: Maintain a clean and hygienic environment to ensure that the food served is safe and appealing."
1,"Bad Attitude - Well, that about sums it up. I moved out to the north valley in July of last year and thus far have spent $1900 at this shop. On two occasions I have had to deal with attitude from one of the bike mechanics there - big guy with the beard. I took my road bike in today to ask a question and the condescending mechanic only made fun of how old my bike is - yep, it's a vintage 2003 model. Not the best bike in the world but it has been a great ride for 11 years.  He also felt compelled to tell me \""you really need a new bike but don't worry it won't make you any faster\"". Here's the kicker, I did a race last weekend and decided I was going to upgrade before my next one in September. Sorry Bicycle Vibe, I'll be taking the $4K I have for my new purchase elsewhere. \n\nWhy do people have to talk down to others? Did that really make him feel better? Not only did he have a chance to make a great sell and win a customer, he had a chance to be nice to another human being. Does it really matter how old your bike is? It would be so cool to have a nice bike shop here up north, without the attitude.","bad attitude well, that about sums it up. i moved out to the north valley in july of last year and thus far have spent 1900 at this shop. on two occasions i have had to deal with attitude from one of the bike mechanics there big guy with the beard. i took my road bike in today to ask a question and the condescending mechanic only made fun of how old my bike is yep, it's a vintage 2003 model. not the best bike in the world but it has been a great ride for 11 years. he also felt compelled to tell me you really need a new bike but don't worry it won't make you any faster . here's the kicker, i did a race last weekend and decided i was going to upgrade before my next one in september. sorry bicycle vibe, i'll be taking the 4k i have for my new purchase elsewhere. n nwhy do people have to talk down to others? did that really make him feel better? not only did he have a chance to make a great sell and win a customer, he had a chance to be nice to another human being. does it really matter how old your bike is? it would be so cool to have a nice bike shop here up north, without the attitude.","amusement, admiration, approval","[INST] A customer left us a 1-star review: 'bad attitude well, that about sums it up. i moved out to the north valley in july of last year and thus far have spent 1900 at this shop. on two occasions i have had to deal with attitude from one of the bike mechanics there big guy with the beard. i took my road bike in today to ask a question and the condescending mechanic only made fun of how old my bike is yep, it's a vintage 2003 model. not the best bike in the world but it has been a great ride for 11 years. he also felt compelled to tell me you really need a new bike but don't worry it won't make you any faster . here's the kicker, i did a race last weekend and decided i was going to upgrade before my next one in september. sorry bicycle vibe, i'll be taking the 4k i have for my new purchase elsewhere. n nwhy do people have to talk down to others? did that really make him feel better? not only did he have a chance to make a great sell and win a customer, he had a chance to be nice to another human being. does it really matter how old your bike is? it would be so cool to have a nice bike shop here up north, without the attitude.' The customer feels amusement, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'bad attitude well, that about sums it up. i moved out to the north valley in july of last year and thus far have spent 1900 at this shop. on two occasions i have had to deal with attitude from one of the bike mechanics there big guy with the beard. i took my road bike in today to ask a question and the condescending mechanic only made fun of how old my bike is yep, it's a vintage 2003 model. not the best bike in the world but it has been a great ride for 11 years. he also felt compelled to tell me you really need a new bike but don't worry it won't make you any faster . here's the kicker, i did a race last weekend and decided i was going to upgrade before my next one in september. sorry bicycle vibe, i'll be taking the 4k i have for my new purchase elsewhere. n nwhy do people have to talk down to others? did that really make him feel better? not only did he have a chance to make a great sell and win a customer, he had a chance to be nice to another human being. does it really matter how old your bike is? it would be so cool to have a nice bike shop here up north, without the attitude.' The customer feels amusement, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, it would be beneficial to address the issue of attitude in your shop. Here are some steps to consider:

1. Train your staff on customer service and communication skills: Emphasize the importance of being respectful, patient, and understanding towards customers, regardless of their knowledge level or the age of their equipment.

2. Encourage a positive and welcoming environment: Foster a culture that values kindness, empathy, and a genuine desire to help customers.

3. Empower your staff to engage in meaningful conversations: Encourage them to ask questions about the customer's needs, interests, and goals, and to offer personalized advice and recommendations."
1,I've been here a few times and as much as the service is always awesome. I can't forgive them for what happened. \n\nIt was a beautiful day so the boyfriend and I decided to take the motorcycles out. We decided to stop by Home Plate. The previous times I've had the breakfast and you can never go wrong with breakfast any time of the day. But we felt like pasta and decided on the spaghetti and meatballs for lunch. Boyfriend decided to start with the shrimp. It was overly seasoned so we sent it back. The spaghetti sauce was also overly seasoned with pepper. But at that point I was hungry and just finished what I could. Plus we had plans for the ride and we didn't want to waste the day. \n\nLater that afternoon while riding near Boulder Highway I all of a sudden needed to use the restroom. I thought it was just me so I didn't think anything of it. But when boyfriend started to have stomach pains also we put two and two together and found the culprit. \n\nOur nice afternoon out on the bikes was cut short as we both raced back home. We will never be back.,i've been here a few times and as much as the service is always awesome. i can't forgive them for what happened. n nit was a beautiful day so the boyfriend and i decided to take the motorcycles out. we decided to stop by home plate. the previous times i've had the breakfast and you can never go wrong with breakfast any time of the day. but we felt like pasta and decided on the spaghetti and meatballs for lunch. boyfriend decided to start with the shrimp. it was overly seasoned so we sent it back. the spaghetti sauce was also overly seasoned with pepper. but at that point i was hungry and just finished what i could. plus we had plans for the ride and we didn't want to waste the day. n nlater that afternoon while riding near boulder highway i all of a sudden needed to use the restroom. i thought it was just me so i didn't think anything of it. but when boyfriend started to have stomach pains also we put two and two together and found the culprit. n nour nice afternoon out on the bikes was cut short as we both raced back home. we will never be back.,"admiration, neutral, approval","[INST] A customer left us a 1-star review: 'i've been here a few times and as much as the service is always awesome. i can't forgive them for what happened. n nit was a beautiful day so the boyfriend and i decided to take the motorcycles out. we decided to stop by home plate. the previous times i've had the breakfast and you can never go wrong with breakfast any time of the day. but we felt like pasta and decided on the spaghetti and meatballs for lunch. boyfriend decided to start with the shrimp. it was overly seasoned so we sent it back. the spaghetti sauce was also overly seasoned with pepper. but at that point i was hungry and just finished what i could. plus we had plans for the ride and we didn't want to waste the day. n nlater that afternoon while riding near boulder highway i all of a sudden needed to use the restroom. i thought it was just me so i didn't think anything of it. but when boyfriend started to have stomach pains also we put two and two together and found the culprit. n nour nice afternoon out on the bikes was cut short as we both raced back home. we will never be back.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i've been here a few times and as much as the service is always awesome. i can't forgive them for what happened. n nit was a beautiful day so the boyfriend and i decided to take the motorcycles out. we decided to stop by home plate. the previous times i've had the breakfast and you can never go wrong with breakfast any time of the day. but we felt like pasta and decided on the spaghetti and meatballs for lunch. boyfriend decided to start with the shrimp. it was overly seasoned so we sent it back. the spaghetti sauce was also overly seasoned with pepper. but at that point i was hungry and just finished what i could. plus we had plans for the ride and we didn't want to waste the day. n nlater that afternoon while riding near boulder highway i all of a sudden needed to use the restroom. i thought it was just me so i didn't think anything of it. but when boyfriend started to have stomach pains also we put two and two together and found the culprit. n nour nice afternoon out on the bikes was cut short as we both raced back home. we will never be back.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can:

1. Adjust the seasoning of our dishes, particularly the spaghetti and meatballs and shrimp, to ensure they are not overly seasoned, especially with pepper.
2. Offer a wider variety of options for lunch, including pasta dishes, to cater to diverse customer preferences.
3. Improve communication with the kitchen staff to ensure that dishes are prepared according to the customer's preferences and dietary needs.
4. Provide a restroom facility or partner with nearby establishments to offer restroom access for customers who are out on motorcycles or long rides."
1,"Just came back from Vegas.  And I almost missed my flight on my way home so I just need to warn other people here about Gray Line.\nOn Jan 17, I made dozens of calls to reserve my return and the line was always busy.  Because I couldn't wait in line for more than 15 minutes.   kept calling from 7pm until 10pm.  Finally I got back to my hotel room and reached someone after 45 minute phone waiting.\nOn Jan 18, the scheduled driver didn't show up on my reserved time and I was waiting at chilly hotel outside with my cell phone for 15 minutes to reach the dispatcher.  And she told me the driver would need another 10-15 minutes to come.  When I told her their driver would be half an hour late, she was very mean to say it was only 15 minute which was normal.\nEventually the driver still didn't come at next 15 minute and I was almost giving up because the time was so close to my flight time.\nBefore I went for the cab, there was another Gray Line bus dropping some customers to my hotel from airport.  The driver was initially refusing to pick me up because I was not in his schedule.  After begging with him with my almost flight, he was finally willing to pick me up to the airport with few more stops of passenger pickup.\nThere was only 15 minute left when I rushed to gate and fortunately caught my flight.","just came back from vegas. and i almost missed my flight on my way home so i just need to warn other people here about gray line. non jan 17, i made dozens of calls to reserve my return and the line was always busy. because i couldn't wait in line for more than 15 minutes. kept calling from 7pm until 10pm. finally i got back to my hotel room and reached someone after 45 minute phone waiting. non jan 18, the scheduled driver didn't show up on my reserved time and i was waiting at chilly hotel outside with my cell phone for 15 minutes to reach the dispatcher. and she told me the driver would need another 10 15 minutes to come. when i told her their driver would be half an hour late, she was very mean to say it was only 15 minute which was normal. neventually the driver still didn't come at next 15 minute and i was almost giving up because the time was so close to my flight time. nbefore i went for the cab, there was another gray line bus dropping some customers to my hotel from airport. the driver was initially refusing to pick me up because i was not in his schedule. after begging with him with my almost flight, he was finally willing to pick me up to the airport with few more stops of passenger pickup. nthere was only 15 minute left when i rushed to gate and fortunately caught my flight.","disappointment, neutral, sadness","[INST] A customer left us a 1-star review: 'just came back from vegas. and i almost missed my flight on my way home so i just need to warn other people here about gray line. non jan 17, i made dozens of calls to reserve my return and the line was always busy. because i couldn't wait in line for more than 15 minutes. kept calling from 7pm until 10pm. finally i got back to my hotel room and reached someone after 45 minute phone waiting. non jan 18, the scheduled driver didn't show up on my reserved time and i was waiting at chilly hotel outside with my cell phone for 15 minutes to reach the dispatcher. and she told me the driver would need another 10 15 minutes to come. when i told her their driver would be half an hour late, she was very mean to say it was only 15 minute which was normal. neventually the driver still didn't come at next 15 minute and i was almost giving up because the time was so close to my flight time. nbefore i went for the cab, there was another gray line bus dropping some customers to my hotel from airport. the driver was initially refusing to pick me up because i was not in his schedule. after begging with him with my almost flight, he was finally willing to pick me up to the airport with few more stops of passenger pickup. nthere was only 15 minute left when i rushed to gate and fortunately caught my flight.' The customer feels disappointment, neutral, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'just came back from vegas. and i almost missed my flight on my way home so i just need to warn other people here about gray line. non jan 17, i made dozens of calls to reserve my return and the line was always busy. because i couldn't wait in line for more than 15 minutes. kept calling from 7pm until 10pm. finally i got back to my hotel room and reached someone after 45 minute phone waiting. non jan 18, the scheduled driver didn't show up on my reserved time and i was waiting at chilly hotel outside with my cell phone for 15 minutes to reach the dispatcher. and she told me the driver would need another 10 15 minutes to come. when i told her their driver would be half an hour late, she was very mean to say it was only 15 minute which was normal. neventually the driver still didn't come at next 15 minute and i was almost giving up because the time was so close to my flight time. nbefore i went for the cab, there was another gray line bus dropping some customers to my hotel from airport. the driver was initially refusing to pick me up because i was not in his schedule. after begging with him with my almost flight, he was finally willing to pick me up to the airport with few more stops of passenger pickup. nthere was only 15 minute left when i rushed to gate and fortunately caught my flight.' The customer feels disappointment, neutral, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Improve call center efficiency: Ensure that the phone lines are adequately staffed to reduce wait times for customers.

2. Enhance communication: Keep customers informed about any changes or delays in their bookings, and provide regular updates.

3. Prioritize customer service: Train drivers to be more courteous and understanding, especially in situations where customers are facing time constraints.

4. Implement a backup plan: Have a contingency plan in place for drivers who are running late, such as arranging for another driver to take over or offering alternative transportation options."
1,"Being from NY, I have some high expectations for my Chinese fare. This place misses the mark...by a mile. The sesame chicken was essentially glazed pieces of fried something, the wonton soup was salt water, and the best thing was the egg roll which could have come from costco. I rarely give bad reviews, especially for places that I love so close to, but I can't get around this one.\n\nOverall, skip this place.","being from ny, i have some high expectations for my chinese fare. this place misses the mark...by a mile. the sesame chicken was essentially glazed pieces of fried something, the wonton soup was salt water, and the best thing was the egg roll which could have come from costco. i rarely give bad reviews, especially for places that i love so close to, but i can't get around this one. n noverall, skip this place.","disappointment, disapproval, love","[INST] A customer left us a 1-star review: 'being from ny, i have some high expectations for my chinese fare. this place misses the mark...by a mile. the sesame chicken was essentially glazed pieces of fried something, the wonton soup was salt water, and the best thing was the egg roll which could have come from costco. i rarely give bad reviews, especially for places that i love so close to, but i can't get around this one. n noverall, skip this place.' The customer feels disappointment, disapproval, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'being from ny, i have some high expectations for my chinese fare. this place misses the mark...by a mile. the sesame chicken was essentially glazed pieces of fried something, the wonton soup was salt water, and the best thing was the egg roll which could have come from costco. i rarely give bad reviews, especially for places that i love so close to, but i can't get around this one. n noverall, skip this place.' The customer feels disappointment, disapproval, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Authenticity of Chinese Cuisine: Enhance the quality and authenticity of our sesame chicken, wonton soup, and egg rolls to meet the customer's expectations. This may involve researching traditional recipes, sourcing better ingredients, or hiring a chef with expertise in Chinese cuisine.

2. Taste Balance: Address the issue of the wonton soup being too salty. Adjust seasoning to ensure a balanced taste that caters to a wider audience."
1,"Took my grand kids for first time at this location. Where I come from they skate, not here. Order took a long time, beef way undercooked, fries blah, chick strips not good. No one liked anything...server looked stoned.","took my grand kids for first time at this location. where i come from they skate, not here. order took a long time, beef way undercooked, fries blah, chick strips not good. no one liked anything...server looked stoned.","neutral, disapproval, annoyance","[INST] A customer left us a 1-star review: 'took my grand kids for first time at this location. where i come from they skate, not here. order took a long time, beef way undercooked, fries blah, chick strips not good. no one liked anything...server looked stoned.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'took my grand kids for first time at this location. where i come from they skate, not here. order took a long time, beef way undercooked, fries blah, chick strips not good. no one liked anything...server looked stoned.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Improve service speed: Address the long wait time by streamlining the order process, training staff to work efficiently, and reducing kitchen preparation time.

2. Enhance food quality: Ensure consistent cooking of all menu items, particularly the beef and chicken strips, to meet customer expectations.

3. Offer a diverse menu: Consider adding more options that cater to a wider range of tastes, including those who prefer skating activities.

4. Staff training: Provide ongoing training to servers to ensure they are knowledgeable about the menu, can answer customer questions, and maintain a professional demeanor at all times."
1,"The food was OK and it didn't take too long to receive our food order, there wasn't a lot of people in the restaurant area and that was the highlights of our experience. Everything else from rude, not so friendly hostess, to a ok waitress that took our order, brought our food to us, and Never checked back with us to see how we were doing. All of our drinks needed refills and like I said earlier in this review there wasn't a lot of people in the restaurant area. The waitress seemed to like hanging out in the back talking with her coworkers more then serving her customers. Despite this horrible experience at the particular iHOP location, we still ended up giving her a tip for some reason and her attitude when giving tip was with a lot less gratitude then expected. I do not see going back to this IHOP location nor would I recommend anyone going there unless you lower your expectations down next to nothing.","the food was ok and it didn't take too long to receive our food order, there wasn't a lot of people in the restaurant area and that was the highlights of our experience. everything else from rude, not so friendly hostess, to a ok waitress that took our order, brought our food to us, and never checked back with us to see how we were doing. all of our drinks needed refills and like i said earlier in this review there wasn't a lot of people in the restaurant area. the waitress seemed to like hanging out in the back talking with her coworkers more then serving her customers. despite this horrible experience at the particular ihop location, we still ended up giving her a tip for some reason and her attitude when giving tip was with a lot less gratitude then expected. i do not see going back to this ihop location nor would i recommend anyone going there unless you lower your expectations down next to nothing.","neutral, approval, realization","[INST] A customer left us a 1-star review: 'the food was ok and it didn't take too long to receive our food order, there wasn't a lot of people in the restaurant area and that was the highlights of our experience. everything else from rude, not so friendly hostess, to a ok waitress that took our order, brought our food to us, and never checked back with us to see how we were doing. all of our drinks needed refills and like i said earlier in this review there wasn't a lot of people in the restaurant area. the waitress seemed to like hanging out in the back talking with her coworkers more then serving her customers. despite this horrible experience at the particular ihop location, we still ended up giving her a tip for some reason and her attitude when giving tip was with a lot less gratitude then expected. i do not see going back to this ihop location nor would i recommend anyone going there unless you lower your expectations down next to nothing.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the food was ok and it didn't take too long to receive our food order, there wasn't a lot of people in the restaurant area and that was the highlights of our experience. everything else from rude, not so friendly hostess, to a ok waitress that took our order, brought our food to us, and never checked back with us to see how we were doing. all of our drinks needed refills and like i said earlier in this review there wasn't a lot of people in the restaurant area. the waitress seemed to like hanging out in the back talking with her coworkers more then serving her customers. despite this horrible experience at the particular ihop location, we still ended up giving her a tip for some reason and her attitude when giving tip was with a lot less gratitude then expected. i do not see going back to this ihop location nor would i recommend anyone going there unless you lower your expectations down next to nothing.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your IHOP location, consider the following steps:

1. Train staff on customer service skills, emphasizing friendliness, attentiveness, and a genuine desire to serve.
2. Encourage staff to regularly check on customers, refill drinks, and address any concerns promptly.
3. Implement a system for managing staff breaks and ensuring they are not spending excessive time away from their stations during service hours.
4. Review and address any issues with the hostess's demeanor and interactions with customers.
5. Consider offering incentives or rewards for exceptional customer service, such as employee-of-the-month programs or recognition for outstanding performance."
1,"I can't say that anything was great at Los Sombreros!  The margaritas were bland, the salsa is not like any salsa I've ever seen before, the chicken tacos were tasteless.  I'll never go back there again...although our waitress was darling and attentive.","i can't say that anything was great at los sombreros! the margaritas were bland, the salsa is not like any salsa i've ever seen before, the chicken tacos were tasteless. i'll never go back there again...although our waitress was darling and attentive.","disapproval, disappointment, neutral","[INST] A customer left us a 1-star review: 'i can't say that anything was great at los sombreros! the margaritas were bland, the salsa is not like any salsa i've ever seen before, the chicken tacos were tasteless. i'll never go back there again...although our waitress was darling and attentive.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i can't say that anything was great at los sombreros! the margaritas were bland, the salsa is not like any salsa i've ever seen before, the chicken tacos were tasteless. i'll never go back there again...although our waitress was darling and attentive.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Los Sombreros, consider the following steps:

1. Enhance the taste of the margaritas by adjusting the recipe or using higher-quality ingredients.

2. Revise the salsa recipe to make it more flavorful and similar to traditional salsa.

3. Improve the seasoning and flavor of the chicken tacos, ensuring they are well-seasoned and tasty.

4. Consider offering a variety of salsa options to cater to different tastes.

5. Train staff on how to properly prepare and present dishes to ensure they meet the desired quality standards."
1,"I was at this Applebee's with my fiance and 2 daughter's.  We waited patiently for a waitress or even someone to acknowledge that we were there. No one came... As we were leaving the hostess at the door was told and her only comment was \""Oh I'm sorry.\"" But did nothing else. So we came to Chili's were we were seated immediately and our waitress Toni took our order and brought our drinks. I work at a casino and also handicap,  customer service to me is so important. Chili's is by far the better restaurant and just down the street from this messed up restaurant.  I would've gave them NO STARS at all. The sad thing is the manager was right across from us when I complained and she did nothing!","i was at this applebee's with my fiance and 2 daughter's. we waited patiently for a waitress or even someone to acknowledge that we were there. no one came... as we were leaving the hostess at the door was told and her only comment was oh i'm sorry. but did nothing else. so we came to chili's were we were seated immediately and our waitress toni took our order and brought our drinks. i work at a casino and also handicap, customer service to me is so important. chili's is by far the better restaurant and just down the street from this messed up restaurant. i would've gave them no stars at all. the sad thing is the manager was right across from us when i complained and she did nothing!","remorse, neutral, disappointment","[INST] A customer left us a 1-star review: 'i was at this applebee's with my fiance and 2 daughter's. we waited patiently for a waitress or even someone to acknowledge that we were there. no one came... as we were leaving the hostess at the door was told and her only comment was oh i'm sorry. but did nothing else. so we came to chili's were we were seated immediately and our waitress toni took our order and brought our drinks. i work at a casino and also handicap, customer service to me is so important. chili's is by far the better restaurant and just down the street from this messed up restaurant. i would've gave them no stars at all. the sad thing is the manager was right across from us when i complained and she did nothing!' The customer feels remorse, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i was at this applebee's with my fiance and 2 daughter's. we waited patiently for a waitress or even someone to acknowledge that we were there. no one came... as we were leaving the hostess at the door was told and her only comment was oh i'm sorry. but did nothing else. so we came to chili's were we were seated immediately and our waitress toni took our order and brought our drinks. i work at a casino and also handicap, customer service to me is so important. chili's is by far the better restaurant and just down the street from this messed up restaurant. i would've gave them no stars at all. the sad thing is the manager was right across from us when i complained and she did nothing!' The customer feels remorse, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your establishment, consider the following steps:

1. Immediate Attention: Ensure that all customers are acknowledged upon arrival, and a waitstaff member is assigned to them promptly.

2. Staff Training: Reinforce the importance of customer service and the need for proactive communication with customers.

3. Accessibility: Ensure that your restaurant is accessible for customers with disabilities, including proper signage, seating, and staff training on accommodating these customers.

4. Manager Presence: Managers should be visible and approachable, ready to address customer concerns promptly and effectively."
1,"With Walmart being so big, they lack customer service. Pressed for assistant more than 3x at the fabric section and no one showed up. They just keep losing sales over and over. Will it ever get better??!!!! Such a disappointment.","with walmart being so big, they lack customer service. pressed for assistant more than 3x at the fabric section and no one showed up. they just keep losing sales over and over. will it ever get better??!!!! such a disappointment.","disappointment, annoyance, disapproval","[INST] A customer left us a 1-star review: 'with walmart being so big, they lack customer service. pressed for assistant more than 3x at the fabric section and no one showed up. they just keep losing sales over and over. will it ever get better??!!!! such a disappointment.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'with walmart being so big, they lack customer service. pressed for assistant more than 3x at the fabric section and no one showed up. they just keep losing sales over and over. will it ever get better??!!!! such a disappointment.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review by acknowledging the customer's frustration and apologizing for the poor service they experienced.

2. Offer a solution: Provide a solution to the problem, such as offering a refund or a discount on their next purchase, or offering to connect them with a customer service representative who can help address their concerns.

3. Address the root cause: Investigate the root cause of the issue, such as staffing shortages or poor training, and take steps to address it to prevent similar issues from happening in the future."
1,"Okay, so it had been a while and I decided to give this place 1 more chance.  After all, they are one of VERY FEW places nearby that will deliver to my home and with a nearly 6 month old infant, going out to lunch is tough!\n\nI wanted it to be worth the delivering, tip, etc so I figured I'd go large and on the phone asked for a 2 foot long chicken hero.  The lady on the phone acted like she didn't know what I was talking about and so I read it to her from the menu they have posted online on their website. Then, she tells me I can't order that because it has to be ordered well in advance since it's on their \""catering menu\"".  It does not mention any advance notice required on the menu btw.  I just went back and read it again to make sure.  \n\nAnyway, that wasn't too big of a deal.  I proceeded to modify my order. . . so next I tell her I'd like a regular chicken hero.  Before, I could move on to the next item she cuts me off and tells me I can't do delivery because that price was below the minimum for delivery.  She was no starting to tick me off.  \""WELL I WASN'T FINISHED YETTTT!!!\"" I said.  \""Oh, OKAY, \"" she replied.  Just then, I began to tell her the salad I wanted to add to my order and stopped mid-sentence.  Instead, I exclaimed, \""You know what.  I think you're very rude, and I don't want to order from you.\""  \n\nAs I hung up the phone, I heard her screaming, \""I'M RUDE?!?!?!\""  Yes HONEY, you are.  I'm finished with you.  I will not again give you my business.  I will order from a neighboring restaurant instead.","okay, so it had been a while and i decided to give this place 1 more chance. after all, they are one of very few places nearby that will deliver to my home and with a nearly 6 month old infant, going out to lunch is tough! n ni wanted it to be worth the delivering, tip, etc so i figured i'd go large and on the phone asked for a 2 foot long chicken hero. the lady on the phone acted like she didn't know what i was talking about and so i read it to her from the menu they have posted online on their website. then, she tells me i can't order that because it has to be ordered well in advance since it's on their catering menu . it does not mention any advance notice required on the menu btw. i just went back and read it again to make sure. n nanyway, that wasn't too big of a deal. i proceeded to modify my order. . . so next i tell her i'd like a regular chicken hero. before, i could move on to the next item she cuts me off and tells me i can't do delivery because that price was below the minimum for delivery. she was no starting to tick me off. well i wasn't finished yetttt!!! i said. oh, okay, she replied. just then, i began to tell her the salad i wanted to add to my order and stopped mid sentence. instead, i exclaimed, you know what. i think you're very rude, and i don't want to order from you. n nas i hung up the phone, i heard her screaming, i'm rude?!?!?! yes honey, you are. i'm finished with you. i will not again give you my business. i will order from a neighboring restaurant instead.","neutral, approval, realization","[INST] A customer left us a 1-star review: 'okay, so it had been a while and i decided to give this place 1 more chance. after all, they are one of very few places nearby that will deliver to my home and with a nearly 6 month old infant, going out to lunch is tough! n ni wanted it to be worth the delivering, tip, etc so i figured i'd go large and on the phone asked for a 2 foot long chicken hero. the lady on the phone acted like she didn't know what i was talking about and so i read it to her from the menu they have posted online on their website. then, she tells me i can't order that because it has to be ordered well in advance since it's on their catering menu . it does not mention any advance notice required on the menu btw. i just went back and read it again to make sure. n nanyway, that wasn't too big of a deal. i proceeded to modify my order. . . so next i tell her i'd like a regular chicken hero. before, i could move on to the next item she cuts me off and tells me i can't do delivery because that price was below the minimum for delivery. she was no starting to tick me off. well i wasn't finished yetttt!!! i said. oh, okay, she replied. just then, i began to tell her the salad i wanted to add to my order and stopped mid sentence. instead, i exclaimed, you know what. i think you're very rude, and i don't want to order from you. n nas i hung up the phone, i heard her screaming, i'm rude?!?!?! yes honey, you are. i'm finished with you. i will not again give you my business. i will order from a neighboring restaurant instead.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'okay, so it had been a while and i decided to give this place 1 more chance. after all, they are one of very few places nearby that will deliver to my home and with a nearly 6 month old infant, going out to lunch is tough! n ni wanted it to be worth the delivering, tip, etc so i figured i'd go large and on the phone asked for a 2 foot long chicken hero. the lady on the phone acted like she didn't know what i was talking about and so i read it to her from the menu they have posted online on their website. then, she tells me i can't order that because it has to be ordered well in advance since it's on their catering menu . it does not mention any advance notice required on the menu btw. i just went back and read it again to make sure. n nanyway, that wasn't too big of a deal. i proceeded to modify my order. . . so next i tell her i'd like a regular chicken hero. before, i could move on to the next item she cuts me off and tells me i can't do delivery because that price was below the minimum for delivery. she was no starting to tick me off. well i wasn't finished yetttt!!! i said. oh, okay, she replied. just then, i began to tell her the salad i wanted to add to my order and stopped mid sentence. instead, i exclaimed, you know what. i think you're very rude, and i don't want to order from you. n nas i hung up the phone, i heard her screaming, i'm rude?!?!?! yes honey, you are. i'm finished with you. i will not again give you my business. i will order from a neighboring restaurant instead.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Train staff on menu items and delivery options: The staff member seemed unfamiliar with the 2-foot long chicken hero, which is listed on the menu online. Ensuring all staff are well-versed in menu items and delivery options can help prevent misunderstandings.

2. Clarify advance notice requirements: If certain menu items require advance notice for delivery, make sure this information is clearly communicated to customers. This can be done by updating the menu online or informing customers during the ordering process."
1,"I wouldn't eat here again if it was free!  The food was just okay at best.  But the minute you walk in, your feet stick to the floor.  The tables and counter tops are sticky.  It is just filthy in this place.  Do not recommend this under any circumstances.","i wouldn't eat here again if it was free! the food was just okay at best. but the minute you walk in, your feet stick to the floor. the tables and counter tops are sticky. it is just filthy in this place. do not recommend this under any circumstances.","disapproval, disgust, annoyance","[INST] A customer left us a 1-star review: 'i wouldn't eat here again if it was free! the food was just okay at best. but the minute you walk in, your feet stick to the floor. the tables and counter tops are sticky. it is just filthy in this place. do not recommend this under any circumstances.' The customer feels disapproval, disgust, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i wouldn't eat here again if it was free! the food was just okay at best. but the minute you walk in, your feet stick to the floor. the tables and counter tops are sticky. it is just filthy in this place. do not recommend this under any circumstances.' The customer feels disapproval, disgust, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Cleanliness: Immediately address the cleanliness issues mentioned in the review. Thoroughly clean and sanitize the floors, tables, and countertops to ensure they are spotless.

2. Food Quality: Improve the quality of the food by ensuring fresh ingredients, proper cooking techniques, and presentation. Consider seeking feedback from other customers or hiring a food critic to assess the food.

3. Customer Service: Train staff to be more attentive and responsive to customers' needs. A warm and friendly demeanor can help create a more welcoming environment."
1,This MIchael's sucks!  We were there Friday night to get a few craft items for the baby's room.  I also needed some items to make my baby shower favors with.  \n\nIt was pretty busy when we got there.  BUT was there a team member around to answer questions?  NOPE!  2 workers were in the store...TOTAL....from what we saw.  \n\nAfter trying to figure and locate eveything on our own...with no luck.  J and I dropped all the items we had and left.  \n\nWe should have just made the drive to JoAnn's in scottsdale.,this michael's sucks! we were there friday night to get a few craft items for the baby's room. i also needed some items to make my baby shower favors with. n nit was pretty busy when we got there. but was there a team member around to answer questions? nope! 2 workers were in the store...total....from what we saw. n nafter trying to figure and locate eveything on our own...with no luck. j and i dropped all the items we had and left. n nwe should have just made the drive to joann's in scottsdale.,"neutral, disappointment, annoyance","[INST] A customer left us a 1-star review: 'this michael's sucks! we were there friday night to get a few craft items for the baby's room. i also needed some items to make my baby shower favors with. n nit was pretty busy when we got there. but was there a team member around to answer questions? nope! 2 workers were in the store...total....from what we saw. n nafter trying to figure and locate eveything on our own...with no luck. j and i dropped all the items we had and left. n nwe should have just made the drive to joann's in scottsdale.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this michael's sucks! we were there friday night to get a few craft items for the baby's room. i also needed some items to make my baby shower favors with. n nit was pretty busy when we got there. but was there a team member around to answer questions? nope! 2 workers were in the store...total....from what we saw. n nafter trying to figure and locate eveything on our own...with no luck. j and i dropped all the items we had and left. n nwe should have just made the drive to joann's in scottsdale.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review by acknowledging the customer's frustration and apologizing for the poor experience they had.

2. Offer assistance: Offer to help the customer find the items they were looking for and provide them with contact information for a team member who can assist them in person or over the phone.

3. Address the staffing issue: Ensure that there are enough team members on the floor during busy times to answer questions and assist customers."
1,"It looks like everyone has had a similar experience.  I've been at the same address for 6 years and never had a package stolen or lost until Haute Look decided to use OnTrac.  One and only time I will allow that to happen.  When I called customer service they acted like it wasn't a big deal that my package was lost/stolen, they told me to call Haute Look to send a replacement.  Well Haute Look can't do that because the inventory is always different each day.  Once it is sold out it's gone.  I don't want my money back..I want my Orla Kiely Dress at 60% off!!!  I'm going to file a complaint with the BBB.","it looks like everyone has had a similar experience. i've been at the same address for 6 years and never had a package stolen or lost until haute look decided to use ontrac. one and only time i will allow that to happen. when i called customer service they acted like it wasn't a big deal that my package was lost stolen, they told me to call haute look to send a replacement. well haute look can't do that because the inventory is always different each day. once it is sold out it's gone. i don't want my money back..i want my orla kiely dress at 60 off!!! i'm going to file a complaint with the bbb.","neutral, disapproval, disappointment","[INST] A customer left us a 1-star review: 'it looks like everyone has had a similar experience. i've been at the same address for 6 years and never had a package stolen or lost until haute look decided to use ontrac. one and only time i will allow that to happen. when i called customer service they acted like it wasn't a big deal that my package was lost stolen, they told me to call haute look to send a replacement. well haute look can't do that because the inventory is always different each day. once it is sold out it's gone. i don't want my money back..i want my orla kiely dress at 60 off!!! i'm going to file a complaint with the bbb.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'it looks like everyone has had a similar experience. i've been at the same address for 6 years and never had a package stolen or lost until haute look decided to use ontrac. one and only time i will allow that to happen. when i called customer service they acted like it wasn't a big deal that my package was lost stolen, they told me to call haute look to send a replacement. well haute look can't do that because the inventory is always different each day. once it is sold out it's gone. i don't want my money back..i want my orla kiely dress at 60 off!!! i'm going to file a complaint with the bbb.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Apologize for the inconvenience caused and express empathy for the loss of the Orla Kiely dress.

2. Investigate the issue: Look into the specifics of the delivery process with Ontrac and see if there are any inconsistencies or areas for improvement.

3. Offer a solution: Offer a replacement item or a refund, even if the inventory is different each day. This could be a similar item at a discount or a full refund, depending on the customer's preference."
1,"Staff was proud to not acknowledge us. We sat at a table in the bar( a dirty one at that) and waited for close to 10 min before walking out.  When we were leaving we asked the bartender \"" Are you proud we are leaving?\""  She smiled and said \""yes\"".  I guess if you are not a regular, you are not welcome. If I could have given it zero  stars if that were an option.","staff was proud to not acknowledge us. we sat at a table in the bar a dirty one at that and waited for close to 10 min before walking out. when we were leaving we asked the bartender are you proud we are leaving? she smiled and said yes . i guess if you are not a regular, you are not welcome. if i could have given it zero stars if that were an option.","neutral, approval, disapproval","[INST] A customer left us a 1-star review: 'staff was proud to not acknowledge us. we sat at a table in the bar a dirty one at that and waited for close to 10 min before walking out. when we were leaving we asked the bartender are you proud we are leaving? she smiled and said yes . i guess if you are not a regular, you are not welcome. if i could have given it zero stars if that were an option.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'staff was proud to not acknowledge us. we sat at a table in the bar a dirty one at that and waited for close to 10 min before walking out. when we were leaving we asked the bartender are you proud we are leaving? she smiled and said yes . i guess if you are not a regular, you are not welcome. if i could have given it zero stars if that were an option.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps can be taken:

1. Acknowledge customers promptly: Ensure staff members greet customers promptly upon arrival and maintain regular communication throughout their visit.

2. Cleanliness: Regularly clean and maintain all tables, especially in the bar area, to create a welcoming and hygienic environment for customers.

3. Timely service: Reduce wait times by ensuring efficient service, especially during peak hours.

4. Friendly and respectful staff: Train staff to be courteous, attentive, and respectful to all customers, regardless of whether they are regulars or first-time visitors."
1,"Incompetent. Went for an oil change, a few days later realized they hadn't bolted the splash guard back on. Went back to them to have it fixed, I pull up and explain what was going on and that it needs to be remedied. The guy at the pumps where you pull up to starts trying to talk me into a car wash! Seriously? Your establishment just messed up a simple oil change, I don't want you guys anywhere near my car anymore. Anyways, they pull it into the garage. \""Bolt\"" it back up and hand me the keys. I don't really trust them at this point so I decide to check it out for myself, and good thing I did. THEY MISSED ANOTHER ONE! At this point I had had enough. Save yourself the hassle.","incompetent. went for an oil change, a few days later realized they hadn't bolted the splash guard back on. went back to them to have it fixed, i pull up and explain what was going on and that it needs to be remedied. the guy at the pumps where you pull up to starts trying to talk me into a car wash! seriously? your establishment just messed up a simple oil change, i don't want you guys anywhere near my car anymore. anyways, they pull it into the garage. bolt it back up and hand me the keys. i don't really trust them at this point so i decide to check it out for myself, and good thing i did. they missed another one! at this point i had had enough. save yourself the hassle.","annoyance, neutral, realization","[INST] A customer left us a 1-star review: 'incompetent. went for an oil change, a few days later realized they hadn't bolted the splash guard back on. went back to them to have it fixed, i pull up and explain what was going on and that it needs to be remedied. the guy at the pumps where you pull up to starts trying to talk me into a car wash! seriously? your establishment just messed up a simple oil change, i don't want you guys anywhere near my car anymore. anyways, they pull it into the garage. bolt it back up and hand me the keys. i don't really trust them at this point so i decide to check it out for myself, and good thing i did. they missed another one! at this point i had had enough. save yourself the hassle.' The customer feels annoyance, neutral, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'incompetent. went for an oil change, a few days later realized they hadn't bolted the splash guard back on. went back to them to have it fixed, i pull up and explain what was going on and that it needs to be remedied. the guy at the pumps where you pull up to starts trying to talk me into a car wash! seriously? your establishment just messed up a simple oil change, i don't want you guys anywhere near my car anymore. anyways, they pull it into the garage. bolt it back up and hand me the keys. i don't really trust them at this point so i decide to check it out for myself, and good thing i did. they missed another one! at this point i had had enough. save yourself the hassle.' The customer feels annoyance, neutral, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, it would be beneficial to focus on the following areas:

1. Quality Assurance: Ensure that all services, particularly routine ones like oil changes, are performed correctly the first time. This includes checking and rechecking work to prevent oversights.

2. Communication: Improve communication with customers throughout the service process. Inform them of any issues or additional services that may arise, and keep them updated on the progress of their vehicle.

3. Empathy and Responsiveness: Train staff to be more empathetic and responsive to customer concerns. Acknowledge mistakes and take immediate action to rectify them."
1,"This is the worst experience I have ever had with an airline. I had 3 flights delays for 2 hours or more!!! I miss some very important business, which cause me to miss hundreds of dollars and personal event dealing with my family. I'm going write more complaints on yelp and anywhere so other future clients don't make a mistake to purchase a flights with US Airways!!!!\n\nIt's 8pm 12/6/14 and now my flight has  been cancelled\nI been at the airport since 4pm","this is the worst experience i have ever had with an airline. i had 3 flights delays for 2 hours or more!!! i miss some very important business, which cause me to miss hundreds of dollars and personal event dealing with my family. i'm going write more complaints on yelp and anywhere so other future clients don't make a mistake to purchase a flights with us airways!!!! n nit's 8pm 12 6 14 and now my flight has been cancelled ni been at the airport since 4pm","disappointment, annoyance, sadness","[INST] A customer left us a 1-star review: 'this is the worst experience i have ever had with an airline. i had 3 flights delays for 2 hours or more!!! i miss some very important business, which cause me to miss hundreds of dollars and personal event dealing with my family. i'm going write more complaints on yelp and anywhere so other future clients don't make a mistake to purchase a flights with us airways!!!! n nit's 8pm 12 6 14 and now my flight has been cancelled ni been at the airport since 4pm' The customer feels disappointment, annoyance, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this is the worst experience i have ever had with an airline. i had 3 flights delays for 2 hours or more!!! i miss some very important business, which cause me to miss hundreds of dollars and personal event dealing with my family. i'm going write more complaints on yelp and anywhere so other future clients don't make a mistake to purchase a flights with us airways!!!! n nit's 8pm 12 6 14 and now my flight has been cancelled ni been at the airport since 4pm' The customer feels disappointment, annoyance, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience with our airline, we can take the following steps:

1. Apologize sincerely for the inconvenience caused by the flight delays and cancellation.
2. Offer compensation for the missed business opportunities and personal events, such as a refund or voucher for future flights.
3. Provide clear and timely communication about any changes to the customer's itinerary, including updates on delays and cancellations.
4. Offer assistance with rebooking the customer's flights to ensure they arrive at their destination on time."
1,"OMGoodness, how disappointing.  I'm an Elvis fan and was very excited to see this show.  I had the $172.50 seats (which were comped, would have been angry if I paid full price), which were entirely too close.  \n\nMost of the show is dancing, which wasn't exciting, it was just, ok.  A lot of the performers looked pissed through out the show, so I was trying to figure out if that was their character or if they were just unhappy.  I concluded they didn't want to be there.  The theater was pretty empty.  \n\nThe soundtrack for the show had pauses and choppy breaks and inserts, wasn't impressed.  Although the opening song was my favorite, got me jazzed up to be let down.\n\nThere was no real Elvis character, just his manager who narrated some of the show.\n\nThere were a few parts that were cool, like the trampoline super heros, the stripper part, the show girl part, the opening number, the red scarf's that are dropped from the ceiling & the outside of the theater (wall lights & lighting door handles).   The singers were great, especially the black skinny woman, she had a cool rendition.  \n\nI won't go back and I won't recommend this show.","omgoodness, how disappointing. i'm an elvis fan and was very excited to see this show. i had the 172.50 seats which were comped, would have been angry if i paid full price , which were entirely too close. n nmost of the show is dancing, which wasn't exciting, it was just, ok. a lot of the performers looked pissed through out the show, so i was trying to figure out if that was their character or if they were just unhappy. i concluded they didn't want to be there. the theater was pretty empty. n nthe soundtrack for the show had pauses and choppy breaks and inserts, wasn't impressed. although the opening song was my favorite, got me jazzed up to be let down. n nthere was no real elvis character, just his manager who narrated some of the show. n nthere were a few parts that were cool, like the trampoline super heros, the stripper part, the show girl part, the opening number, the red scarf's that are dropped from the ceiling the outside of the theater wall lights lighting door handles . the singers were great, especially the black skinny woman, she had a cool rendition. n ni won't go back and i won't recommend this show.","disappointment, annoyance, disapproval","[INST] A customer left us a 1-star review: 'omgoodness, how disappointing. i'm an elvis fan and was very excited to see this show. i had the 172.50 seats which were comped, would have been angry if i paid full price , which were entirely too close. n nmost of the show is dancing, which wasn't exciting, it was just, ok. a lot of the performers looked pissed through out the show, so i was trying to figure out if that was their character or if they were just unhappy. i concluded they didn't want to be there. the theater was pretty empty. n nthe soundtrack for the show had pauses and choppy breaks and inserts, wasn't impressed. although the opening song was my favorite, got me jazzed up to be let down. n nthere was no real elvis character, just his manager who narrated some of the show. n nthere were a few parts that were cool, like the trampoline super heros, the stripper part, the show girl part, the opening number, the red scarf's that are dropped from the ceiling the outside of the theater wall lights lighting door handles . the singers were great, especially the black skinny woman, she had a cool rendition. n ni won't go back and i won't recommend this show.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'omgoodness, how disappointing. i'm an elvis fan and was very excited to see this show. i had the 172.50 seats which were comped, would have been angry if i paid full price , which were entirely too close. n nmost of the show is dancing, which wasn't exciting, it was just, ok. a lot of the performers looked pissed through out the show, so i was trying to figure out if that was their character or if they were just unhappy. i concluded they didn't want to be there. the theater was pretty empty. n nthe soundtrack for the show had pauses and choppy breaks and inserts, wasn't impressed. although the opening song was my favorite, got me jazzed up to be let down. n nthere was no real elvis character, just his manager who narrated some of the show. n nthere were a few parts that were cool, like the trampoline super heros, the stripper part, the show girl part, the opening number, the red scarf's that are dropped from the ceiling the outside of the theater wall lights lighting door handles . the singers were great, especially the black skinny woman, she had a cool rendition. n ni won't go back and i won't recommend this show.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Enhance the Elvis impersonator's performance to make it more engaging and authentic, focusing on a stronger connection with the audience.

2. Improve the show's pacing and variety, reducing the amount of dancing and incorporating more musical numbers or storytelling elements.

3. Address the performers' apparent dissatisfaction, ensuring they are well-rehearsed, motivated, and enthusiastic during performances.

4. Improve the sound quality of the show, eliminating pauses and choppy breaks in the soundtrack."
1,"We were looking forward to a yummy lunch, and we were more than disappointed. The food was nearly inedible and the waiter never inquired as to our satisfaction. The sandwich was ten dollars and there was almost no lamb to be found in the wrap. When the bill came, there was an extra charge for the fries that the waiter told us came with it!  The owner came over and kept telling us that the menu showed the side was not included. After he said he would take off the extra charge, i told him that the food was not good, his tone became menacing. Then he put the charge back on the bill. We didn't argue further because we felt threatened. DON't go here. This was about the worst dining experience we have ever had!","we were looking forward to a yummy lunch, and we were more than disappointed. the food was nearly inedible and the waiter never inquired as to our satisfaction. the sandwich was ten dollars and there was almost no lamb to be found in the wrap. when the bill came, there was an extra charge for the fries that the waiter told us came with it! the owner came over and kept telling us that the menu showed the side was not included. after he said he would take off the extra charge, i told him that the food was not good, his tone became menacing. then he put the charge back on the bill. we didn't argue further because we felt threatened. don't go here. this was about the worst dining experience we have ever had!","disappointment, neutral, annoyance","[INST] A customer left us a 1-star review: 'we were looking forward to a yummy lunch, and we were more than disappointed. the food was nearly inedible and the waiter never inquired as to our satisfaction. the sandwich was ten dollars and there was almost no lamb to be found in the wrap. when the bill came, there was an extra charge for the fries that the waiter told us came with it! the owner came over and kept telling us that the menu showed the side was not included. after he said he would take off the extra charge, i told him that the food was not good, his tone became menacing. then he put the charge back on the bill. we didn't argue further because we felt threatened. don't go here. this was about the worst dining experience we have ever had!' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'we were looking forward to a yummy lunch, and we were more than disappointed. the food was nearly inedible and the waiter never inquired as to our satisfaction. the sandwich was ten dollars and there was almost no lamb to be found in the wrap. when the bill came, there was an extra charge for the fries that the waiter told us came with it! the owner came over and kept telling us that the menu showed the side was not included. after he said he would take off the extra charge, i told him that the food was not good, his tone became menacing. then he put the charge back on the bill. we didn't argue further because we felt threatened. don't go here. this was about the worst dining experience we have ever had!' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the poor quality of the food and the lack of communication from the waitstaff regarding the menu and included items.
2. Offer a complimentary meal or discount on a future visit to make up for the disappointing experience.
3. Train staff to be more attentive to customer satisfaction, including regularly checking in with customers to ensure they are happy with their meals and the service they are receiving.
4. Review the menu and pricing to ensure that all items are clearly labeled and that any additional charges are clearly communicated to customers."
1,"The food was horrible. I ordered the Red, White and Blue Slam with a side of bacon. The blueberry pancakes tasted like they were reheated in the microwave and dry, the bacon was burnt, refried and full of grease and my plastic cup of water had brown stuff stuck at the bottom. This is my first and last time here.","the food was horrible. i ordered the red, white and blue slam with a side of bacon. the blueberry pancakes tasted like they were reheated in the microwave and dry, the bacon was burnt, refried and full of grease and my plastic cup of water had brown stuff stuck at the bottom. this is my first and last time here.","disgust, fear, annoyance","[INST] A customer left us a 1-star review: 'the food was horrible. i ordered the red, white and blue slam with a side of bacon. the blueberry pancakes tasted like they were reheated in the microwave and dry, the bacon was burnt, refried and full of grease and my plastic cup of water had brown stuff stuck at the bottom. this is my first and last time here.' The customer feels disgust, fear, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the food was horrible. i ordered the red, white and blue slam with a side of bacon. the blueberry pancakes tasted like they were reheated in the microwave and dry, the bacon was burnt, refried and full of grease and my plastic cup of water had brown stuff stuck at the bottom. this is my first and last time here.' The customer feels disgust, fear, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Quality Control: Ensure the food is freshly prepared, especially for items like pancakes that can easily become dry when reheated.

2. Cooking Techniques: Improve the cooking process for bacon to prevent it from being burnt, refried, and excessively greasy.

3. Cleanliness: Thoroughly clean all servingware, including plastic cups, to prevent any foreign substances from ending up in customers' drinks.

4. Apology and Compensation: Acknowledge the customer's negative experience, apologize sincerely, and offer a complimentary meal or discount on their next visit to make amends."
1,"We booked reservations on Le Bateau Mouche with the expectation that we would \""tour\"" Montreal have a lovely dinner, etc.  Well, I learned nothing of Montreal as it wasn't really a tour.\n\nThe dinner was horrible from beginning to end.  Fried cheese was served cold and soggy, the salad had soggy croutons and a piece of bread with melted gouda that was cold, and the main course...well...awful!  The temperature on the boat was extremely hot and uncomfortable.\n\nI had been looking forward to the cruise for over a month and was completely disappointed with how lacking the entire event was.  I couldn't wait to get off the boat...and when I did, we ran to the nearest restaurant because we were starving!\n\nDon't waste your money on this!","we booked reservations on le bateau mouche with the expectation that we would tour montreal have a lovely dinner, etc. well, i learned nothing of montreal as it wasn't really a tour. n nthe dinner was horrible from beginning to end. fried cheese was served cold and soggy, the salad had soggy croutons and a piece of bread with melted gouda that was cold, and the main course...well...awful! the temperature on the boat was extremely hot and uncomfortable. n ni had been looking forward to the cruise for over a month and was completely disappointed with how lacking the entire event was. i couldn't wait to get off the boat...and when i did, we ran to the nearest restaurant because we were starving! n ndon't waste your money on this!","disappointment, annoyance, disgust","[INST] A customer left us a 1-star review: 'we booked reservations on le bateau mouche with the expectation that we would tour montreal have a lovely dinner, etc. well, i learned nothing of montreal as it wasn't really a tour. n nthe dinner was horrible from beginning to end. fried cheese was served cold and soggy, the salad had soggy croutons and a piece of bread with melted gouda that was cold, and the main course...well...awful! the temperature on the boat was extremely hot and uncomfortable. n ni had been looking forward to the cruise for over a month and was completely disappointed with how lacking the entire event was. i couldn't wait to get off the boat...and when i did, we ran to the nearest restaurant because we were starving! n ndon't waste your money on this!' The customer feels disappointment, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'we booked reservations on le bateau mouche with the expectation that we would tour montreal have a lovely dinner, etc. well, i learned nothing of montreal as it wasn't really a tour. n nthe dinner was horrible from beginning to end. fried cheese was served cold and soggy, the salad had soggy croutons and a piece of bread with melted gouda that was cold, and the main course...well...awful! the temperature on the boat was extremely hot and uncomfortable. n ni had been looking forward to the cruise for over a month and was completely disappointed with how lacking the entire event was. i couldn't wait to get off the boat...and when i did, we ran to the nearest restaurant because we were starving! n ndon't waste your money on this!' The customer feels disappointment, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience?  1. Improve the guided tour aspect: Ensure that the tour portion of the Le Bateau Mouche experience provides an informative and engaging overview of Montreal, catering to the customer's expectations.

2. Enhance the quality of food: Address the issues with the cold, soggy, and unappetizing food by improving the preparation, presentation, and temperature of dishes served during dinner.

3. Maintain a comfortable temperature on the boat: Address the issue of an uncomfortably hot temperature on the boat by implementing better temperature control systems or adjusting the temperature during the evening to ensure a pleasant experience for all passengers."
1,"I think yelp really let me down this time. In my opinion, I think the bar is just trying to be a restaurant. The service was somewhat slow. Arizona has way better Mexican food places than this joint. The chips were stale, and the guacamole was bland with a chunky twist.","i think yelp really let me down this time. in my opinion, i think the bar is just trying to be a restaurant. the service was somewhat slow. arizona has way better mexican food places than this joint. the chips were stale, and the guacamole was bland with a chunky twist.","neutral, disappointment, disapproval","[INST] A customer left us a 1-star review: 'i think yelp really let me down this time. in my opinion, i think the bar is just trying to be a restaurant. the service was somewhat slow. arizona has way better mexican food places than this joint. the chips were stale, and the guacamole was bland with a chunky twist.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i think yelp really let me down this time. in my opinion, i think the bar is just trying to be a restaurant. the service was somewhat slow. arizona has way better mexican food places than this joint. the chips were stale, and the guacamole was bland with a chunky twist.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Clarify the establishment's identity: Ensure that our bar is clearly communicated as a bar, not a restaurant, to avoid customer expectations that may not be met.

2. Improve service speed: Train staff to prioritize customer service and ensure that orders are delivered promptly.

3. Enhance food quality: Investigate the issue with stale chips and bland, chunky guacamole. Consider partnering with a reliable supplier or improving in-house preparation methods."
1,"This McDs is the only fast food restaurant (besides Filibertos) open late in this part San Tan Valley, and you think that they would want to have as much business as possible... Then why do they only accept cash most of the time if you go there between 1-4 am? I don't carry cash and especially not that early. I then have to drive all the way in to Queen Creek to get Jack in the Box. That's insane to only take cash (it's not just a one night thing either.) I'm sick of this McDs. Of all the bad service I've had, this one is the worst.","this mcds is the only fast food restaurant besides filibertos open late in this part san tan valley, and you think that they would want to have as much business as possible... then why do they only accept cash most of the time if you go there between 1 4 am? i don't carry cash and especially not that early. i then have to drive all the way in to queen creek to get jack in the box. that's insane to only take cash it's not just a one night thing either. i'm sick of this mcds. of all the bad service i've had, this one is the worst.","annoyance, neutral, disappointment","[INST] A customer left us a 1-star review: 'this mcds is the only fast food restaurant besides filibertos open late in this part san tan valley, and you think that they would want to have as much business as possible... then why do they only accept cash most of the time if you go there between 1 4 am? i don't carry cash and especially not that early. i then have to drive all the way in to queen creek to get jack in the box. that's insane to only take cash it's not just a one night thing either. i'm sick of this mcds. of all the bad service i've had, this one is the worst.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this mcds is the only fast food restaurant besides filibertos open late in this part san tan valley, and you think that they would want to have as much business as possible... then why do they only accept cash most of the time if you go there between 1 4 am? i don't carry cash and especially not that early. i then have to drive all the way in to queen creek to get jack in the box. that's insane to only take cash it's not just a one night thing either. i'm sick of this mcds. of all the bad service i've had, this one is the worst.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider implementing the following changes:

1. Accepting multiple forms of payment: To cater to customers who do not carry cash, we could expand our payment options to include credit/debit cards, mobile wallets, or digital payment methods.

2. Clear communication: Update our store hours and payment policies on our website, social media, and in-store signage to ensure customers are aware of our payment methods and any limitations during specific hours.

3. Offer alternatives: If possible, provide an option for customers to pre-order and pay online for pick-up, or offer delivery services to accommodate those who do not carry cash."
1,"Not a very good place at all.  Be very careful of this place as they tack on all kinds of move-out charges.  They make you show a receipt that the apartment has been \""professionally cleaned\"" when move out.  I had my neighbor clean the place as she did an exceptional job.  Because she is not a registered cleaning company, they charged me $130 for not having a registered company clean the apartment.  Also, make sure that you pay rent before the first of the month if it falls on a holiday.  They charged me $75 for not paying them on time because they were closed on the first of the month.  Because they decided to close on the first, they charged other tenants and I $75 for supposedly paying late.  Be very careful if you decide to live at this apartment complex.","not a very good place at all. be very careful of this place as they tack on all kinds of move out charges. they make you show a receipt that the apartment has been professionally cleaned when move out. i had my neighbor clean the place as she did an exceptional job. because she is not a registered cleaning company, they charged me 130 for not having a registered company clean the apartment. also, make sure that you pay rent before the first of the month if it falls on a holiday. they charged me 75 for not paying them on time because they were closed on the first of the month. because they decided to close on the first, they charged other tenants and i 75 for supposedly paying late. be very careful if you decide to live at this apartment complex.","caring, neutral, disapproval","[INST] A customer left us a 1-star review: 'not a very good place at all. be very careful of this place as they tack on all kinds of move out charges. they make you show a receipt that the apartment has been professionally cleaned when move out. i had my neighbor clean the place as she did an exceptional job. because she is not a registered cleaning company, they charged me 130 for not having a registered company clean the apartment. also, make sure that you pay rent before the first of the month if it falls on a holiday. they charged me 75 for not paying them on time because they were closed on the first of the month. because they decided to close on the first, they charged other tenants and i 75 for supposedly paying late. be very careful if you decide to live at this apartment complex.' The customer feels caring, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'not a very good place at all. be very careful of this place as they tack on all kinds of move out charges. they make you show a receipt that the apartment has been professionally cleaned when move out. i had my neighbor clean the place as she did an exceptional job. because she is not a registered cleaning company, they charged me 130 for not having a registered company clean the apartment. also, make sure that you pay rent before the first of the month if it falls on a holiday. they charged me 75 for not paying them on time because they were closed on the first of the month. because they decided to close on the first, they charged other tenants and i 75 for supposedly paying late. be very careful if you decide to live at this apartment complex.' The customer feels caring, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address move-out charges: Review our move-out charge policy to ensure it is fair and transparent. Consider accepting receipts from registered and non-registered cleaning companies to avoid disputes.

2. Flexible payment options: Offer more flexible payment options, such as accepting rent payments before or after the first of the month, to accommodate tenants who may have holidays or other circumstances that prevent them from paying on time.

3. Clear communication: Improve communication with tenants about holidays, closures, and any changes to payment deadlines."
1,"I ordered a pizza on the web. Was automatically given this location for delivery. In fact, I've ordered delivery from them many times in the past 4 years. 2 hours later and the pizza hasn't shown up. I call the store (even got the number from my confirmation email) and they try to tell me that 1) they \""never got the order\"" and 2) they don't deliver to my house. Absolute B.S. The young lady I spoke with was rude and dismissive. She tried to tell me that the Lake Wylie store delivers to my house. That store is 13 miles away and IN ANOTHER STATE. I can only assume that 1) Pizza Hut hires incompetent web developers or 2) the local staff were too lazy to do their job and canceled my order. Either way, I will never be eating from here again.","i ordered a pizza on the web. was automatically given this location for delivery. in fact, i've ordered delivery from them many times in the past 4 years. 2 hours later and the pizza hasn't shown up. i call the store even got the number from my confirmation email and they try to tell me that 1 they never got the order and 2 they don't deliver to my house. absolute b.s. the young lady i spoke with was rude and dismissive. she tried to tell me that the lake wylie store delivers to my house. that store is 13 miles away and in another state. i can only assume that 1 pizza hut hires incompetent web developers or 2 the local staff were too lazy to do their job and canceled my order. either way, i will never be eating from here again.","annoyance, neutral, disappointment","[INST] A customer left us a 1-star review: 'i ordered a pizza on the web. was automatically given this location for delivery. in fact, i've ordered delivery from them many times in the past 4 years. 2 hours later and the pizza hasn't shown up. i call the store even got the number from my confirmation email and they try to tell me that 1 they never got the order and 2 they don't deliver to my house. absolute b.s. the young lady i spoke with was rude and dismissive. she tried to tell me that the lake wylie store delivers to my house. that store is 13 miles away and in another state. i can only assume that 1 pizza hut hires incompetent web developers or 2 the local staff were too lazy to do their job and canceled my order. either way, i will never be eating from here again.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i ordered a pizza on the web. was automatically given this location for delivery. in fact, i've ordered delivery from them many times in the past 4 years. 2 hours later and the pizza hasn't shown up. i call the store even got the number from my confirmation email and they try to tell me that 1 they never got the order and 2 they don't deliver to my house. absolute b.s. the young lady i spoke with was rude and dismissive. she tried to tell me that the lake wylie store delivers to my house. that store is 13 miles away and in another state. i can only assume that 1 pizza hut hires incompetent web developers or 2 the local staff were too lazy to do their job and canceled my order. either way, i will never be eating from here again.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the issue of incorrect location assignment for delivery. This could involve improving our delivery zone mapping or double-checking customer locations before assigning orders.

2. Improve communication with customers regarding order status. Implementing real-time order tracking or regular updates on order progress can help alleviate concerns about delayed deliveries.

3. Enhance customer service skills for our staff. Providing training on effective communication, empathy, and problem-solving can help ensure a positive interaction with customers, even in difficult situations."
1,"I came here with my husband looking to spend some serious cash. However, there were two things that stopped me from doing so:\n\n1. The customer service was non existant. Not once was I asked if I needed assistance and we were the ONLY customers in the store. The guy just sat there and played the video game. \n2. Every flavor I tried tasted burnt or old. When I looked in each of the samples, the e liquid was so old or burnt that it had hardened and turned brown. It was awful. \n\nI'll never return.","i came here with my husband looking to spend some serious cash. however, there were two things that stopped me from doing so n n1. the customer service was non existant. not once was i asked if i needed assistance and we were the only customers in the store. the guy just sat there and played the video game. n2. every flavor i tried tasted burnt or old. when i looked in each of the samples, the e liquid was so old or burnt that it had hardened and turned brown. it was awful. n ni'll never return.","disgust, annoyance, disapproval","[INST] A customer left us a 1-star review: 'i came here with my husband looking to spend some serious cash. however, there were two things that stopped me from doing so n n1. the customer service was non existant. not once was i asked if i needed assistance and we were the only customers in the store. the guy just sat there and played the video game. n2. every flavor i tried tasted burnt or old. when i looked in each of the samples, the e liquid was so old or burnt that it had hardened and turned brown. it was awful. n ni'll never return.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i came here with my husband looking to spend some serious cash. however, there were two things that stopped me from doing so n n1. the customer service was non existant. not once was i asked if i needed assistance and we were the only customers in the store. the guy just sat there and played the video game. n2. every flavor i tried tasted burnt or old. when i looked in each of the samples, the e liquid was so old or burnt that it had hardened and turned brown. it was awful. n ni'll never return.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance Customer Service: Train our staff to be more proactive and attentive. They should regularly check on customers, offer assistance, and ensure a welcoming environment.

2. Quality Control: Regularly check and replace e-liquid samples to ensure they are fresh and of good quality. Implement a system to monitor the age of the samples and discard those that are old or burnt.

3. Staff Training: Train staff on the importance of customer service and the impact it has on customer satisfaction and repeat business."
1,"Ye Old Orchard Pub in Pointe-Claire.....probably the worst fish and chips I have ever encountered outside of those waxed boxes of frozen nasties. It was soggy, virtually tasteless and the small taste that was detectable, was stale. My companion had a burger or what may have started out as a burger in some other time and place. It was floppy, thin and he is sure it was from frozen. \n\nThe fries were greasy and not in a good old-fashioned fries way. \n\nThe waiter took our order quickly but we had quite wait for the food and believe me, it was NOT worth wait. The place was not crowded so that was not excuse. \n\nI could not finish my meal - it was that nasty.  As a matter of fact, the mean came back to haunt me throughout the rest of the evening.  \n\nWhile the waiter was a nice enough young man, replete in a kilt - the table and the menus were sticky.  We should have clued in and left when we stuck to the table. \n\nThis was our first and last time going to the Ye Old Orchard. We are not food snobs by any means.   This ranked as one of the worst meals we've ever been served.","ye old orchard pub in pointe claire.....probably the worst fish and chips i have ever encountered outside of those waxed boxes of frozen nasties. it was soggy, virtually tasteless and the small taste that was detectable, was stale. my companion had a burger or what may have started out as a burger in some other time and place. it was floppy, thin and he is sure it was from frozen. n nthe fries were greasy and not in a good old fashioned fries way. n nthe waiter took our order quickly but we had quite wait for the food and believe me, it was not worth wait. the place was not crowded so that was not excuse. n ni could not finish my meal it was that nasty. as a matter of fact, the mean came back to haunt me throughout the rest of the evening. n nwhile the waiter was a nice enough young man, replete in a kilt the table and the menus were sticky. we should have clued in and left when we stuck to the table. n nthis was our first and last time going to the ye old orchard. we are not food snobs by any means. this ranked as one of the worst meals we've ever been served.","neutral, disgust, annoyance","[INST] A customer left us a 1-star review: 'ye old orchard pub in pointe claire.....probably the worst fish and chips i have ever encountered outside of those waxed boxes of frozen nasties. it was soggy, virtually tasteless and the small taste that was detectable, was stale. my companion had a burger or what may have started out as a burger in some other time and place. it was floppy, thin and he is sure it was from frozen. n nthe fries were greasy and not in a good old fashioned fries way. n nthe waiter took our order quickly but we had quite wait for the food and believe me, it was not worth wait. the place was not crowded so that was not excuse. n ni could not finish my meal it was that nasty. as a matter of fact, the mean came back to haunt me throughout the rest of the evening. n nwhile the waiter was a nice enough young man, replete in a kilt the table and the menus were sticky. we should have clued in and left when we stuck to the table. n nthis was our first and last time going to the ye old orchard. we are not food snobs by any means. this ranked as one of the worst meals we've ever been served.' The customer feels neutral, disgust, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'ye old orchard pub in pointe claire.....probably the worst fish and chips i have ever encountered outside of those waxed boxes of frozen nasties. it was soggy, virtually tasteless and the small taste that was detectable, was stale. my companion had a burger or what may have started out as a burger in some other time and place. it was floppy, thin and he is sure it was from frozen. n nthe fries were greasy and not in a good old fashioned fries way. n nthe waiter took our order quickly but we had quite wait for the food and believe me, it was not worth wait. the place was not crowded so that was not excuse. n ni could not finish my meal it was that nasty. as a matter of fact, the mean came back to haunt me throughout the rest of the evening. n nwhile the waiter was a nice enough young man, replete in a kilt the table and the menus were sticky. we should have clued in and left when we stuck to the table. n nthis was our first and last time going to the ye old orchard. we are not food snobs by any means. this ranked as one of the worst meals we've ever been served.' The customer feels neutral, disgust, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your establishment, Ye Old Orchard Pub in Pointe Claire, the following steps can be taken:

1. Improve the quality of the fish and chips: Ensure fresh, high-quality ingredients are used, and the cooking process is optimized to prevent sogginess and maintain flavor.

2. Address the issue of frozen food: Ensure that all menu items are freshly prepared, and frozen items are used sparingly, if at all.

3. Enhance the taste of the fries: Use fresh oil for frying, and consider seasoning options to improve the flavor."
1,I used to love the veggie sandwiches here until I found out what I was supporting by eating here. Jimmy John is one of those people that use their money for evil. He pays a lot of the money that comes from this chain to go to Africa and shoot exotic animals. Beautiful elephants and cheetahs. Google it if you need to see for yourselves. Sandwiches are not that damn good. I'm disgusted. Boycott JJ.,i used to love the veggie sandwiches here until i found out what i was supporting by eating here. jimmy john is one of those people that use their money for evil. he pays a lot of the money that comes from this chain to go to africa and shoot exotic animals. beautiful elephants and cheetahs. google it if you need to see for yourselves. sandwiches are not that damn good. i'm disgusted. boycott jj.,"disgust, disapproval, annoyance","[INST] A customer left us a 1-star review: 'i used to love the veggie sandwiches here until i found out what i was supporting by eating here. jimmy john is one of those people that use their money for evil. he pays a lot of the money that comes from this chain to go to africa and shoot exotic animals. beautiful elephants and cheetahs. google it if you need to see for yourselves. sandwiches are not that damn good. i'm disgusted. boycott jj.' The customer feels disgust, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i used to love the veggie sandwiches here until i found out what i was supporting by eating here. jimmy john is one of those people that use their money for evil. he pays a lot of the money that comes from this chain to go to africa and shoot exotic animals. beautiful elephants and cheetahs. google it if you need to see for yourselves. sandwiches are not that damn good. i'm disgusted. boycott jj.' The customer feels disgust, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, it would be beneficial to address their concerns about Jimmy John's business practices regarding the alleged funding of animal poaching in Africa. Here are some steps we can take:

1. Acknowledge their concerns: Respond to the review by acknowledging their feelings and expressing empathy. Acknowledge that they have strong feelings about this issue and that their concerns are important to us.

2. Investigate the claims: Research the allegations made in the review to determine their validity. If the claims are unfounded, provide evidence to support this. If the claims are true, take immediate action to address the issue."
1,"My goodness Yelpers. You have disappointed me!! You've given this place 2 stars! Obviously, you've thought way too FONDLY of this hell hole. LOL!\n\nI just wrote a review for Delmonico, which is a fine establishment. And now, I will write about the most horrendous establishment that is Planet Hollywood Las Vegas. \n\nFirst of all, it's located in the Forum Shops at Caear's Palace, home of my favorite stores - Louis, Gucci & Tiffany. But now I find that it's home of the WORST and overpriced \""restaurant\"" I've ever eaten at!\n\nPerhaps I, like other Yelpers, can be gracious and give this place 2 stars, only because the service wasn't horrible. The food, atmosphere and presentation are another story!\n\nI ordered a Strawberry Margarita. It took something like forever and a day for it to come to the table. It was surprising, since I don't remember taking Margarita mix and ice, putting it in a blender and pouring it in a glass could take so long!!! Perhaps it was my lapse in judgment to think that I could get anything close to a decent margarita at this joint. \n\nFor lunch, I ordered some kind of chicken sandwich with avocado and a side of fries. All that was on my plate was the chicken sandwich and a little cup of fries. That's it. Not even a little bit of garnish. Even Dave & Buster's puts your crappy food on a jazzy plate. \n\nThe worst part was the TVs must've been in control of a 13-year-old. Nothing but Disney kids (High School Musical) music videos on screen. \n\nOne bet is for sure - I'll never come back here again.","my goodness yelpers. you have disappointed me!! you've given this place 2 stars! obviously, you've thought way too fondly of this hell hole. lol! n ni just wrote a review for delmonico, which is a fine establishment. and now, i will write about the most horrendous establishment that is planet hollywood las vegas. n nfirst of all, it's located in the forum shops at caear's palace, home of my favorite stores louis, gucci tiffany. but now i find that it's home of the worst and overpriced restaurant i've ever eaten at! n nperhaps i, like other yelpers, can be gracious and give this place 2 stars, only because the service wasn't horrible. the food, atmosphere and presentation are another story! n ni ordered a strawberry margarita. it took something like forever and a day for it to come to the table. it was surprising, since i don't remember taking margarita mix and ice, putting it in a blender and pouring it in a glass could take so long!!! perhaps it was my lapse in judgment to think that i could get anything close to a decent margarita at this joint. n nfor lunch, i ordered some kind of chicken sandwich with avocado and a side of fries. all that was on my plate was the chicken sandwich and a little cup of fries. that's it. not even a little bit of garnish. even dave buster's puts your crappy food on a jazzy plate. n nthe worst part was the tvs must've been in control of a 13 year old. nothing but disney kids high school musical music videos on screen. n none bet is for sure i'll never come back here again.","disappointment, annoyance, disapproval","[INST] A customer left us a 1-star review: 'my goodness yelpers. you have disappointed me!! you've given this place 2 stars! obviously, you've thought way too fondly of this hell hole. lol! n ni just wrote a review for delmonico, which is a fine establishment. and now, i will write about the most horrendous establishment that is planet hollywood las vegas. n nfirst of all, it's located in the forum shops at caear's palace, home of my favorite stores louis, gucci tiffany. but now i find that it's home of the worst and overpriced restaurant i've ever eaten at! n nperhaps i, like other yelpers, can be gracious and give this place 2 stars, only because the service wasn't horrible. the food, atmosphere and presentation are another story! n ni ordered a strawberry margarita. it took something like forever and a day for it to come to the table. it was surprising, since i don't remember taking margarita mix and ice, putting it in a blender and pouring it in a glass could take so long!!! perhaps it was my lapse in judgment to think that i could get anything close to a decent margarita at this joint. n nfor lunch, i ordered some kind of chicken sandwich with avocado and a side of fries. all that was on my plate was the chicken sandwich and a little cup of fries. that's it. not even a little bit of garnish. even dave buster's puts your crappy food on a jazzy plate. n nthe worst part was the tvs must've been in control of a 13 year old. nothing but disney kids high school musical music videos on screen. n none bet is for sure i'll never come back here again.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'my goodness yelpers. you have disappointed me!! you've given this place 2 stars! obviously, you've thought way too fondly of this hell hole. lol! n ni just wrote a review for delmonico, which is a fine establishment. and now, i will write about the most horrendous establishment that is planet hollywood las vegas. n nfirst of all, it's located in the forum shops at caear's palace, home of my favorite stores louis, gucci tiffany. but now i find that it's home of the worst and overpriced restaurant i've ever eaten at! n nperhaps i, like other yelpers, can be gracious and give this place 2 stars, only because the service wasn't horrible. the food, atmosphere and presentation are another story! n ni ordered a strawberry margarita. it took something like forever and a day for it to come to the table. it was surprising, since i don't remember taking margarita mix and ice, putting it in a blender and pouring it in a glass could take so long!!! perhaps it was my lapse in judgment to think that i could get anything close to a decent margarita at this joint. n nfor lunch, i ordered some kind of chicken sandwich with avocado and a side of fries. all that was on my plate was the chicken sandwich and a little cup of fries. that's it. not even a little bit of garnish. even dave buster's puts your crappy food on a jazzy plate. n nthe worst part was the tvs must've been in control of a 13 year old. nothing but disney kids high school musical music videos on screen. n none bet is for sure i'll never come back here again.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your establishment, consider the following steps:

1. Improve drink service: Reduce the wait time for drinks, especially signature cocktails like strawberry margaritas, to ensure a prompt and enjoyable experience.

2. Enhance food presentation: Pay attention to the visual appeal of dishes, ensuring they are garnished appropriately and served on attractive plates.

3. Optimize TV content: Offer a variety of programming on your TVs, catering to a wider audience, including adults and families."
1,"Horrible service!  After paying $80 for an interior detail & exterior wax, I dropped my car off at 8:30am.  Johnny, a persistent, rude sales rep asked me 4 times if I wanted to add $40 to have it buffered.  Johnny told me the detail and wax would take 2-4 hours.  At 4pm, I arrived to find my car was not done and would not be until 5:30pm.  Asking to speak with a manager, I was introduced to Jonathan.  He was also rude, unapologetic and offered no customer service.  Needing to be somewhere by 5pm I had to take my car only 1/4 done.  I asked for a refund and was told no because they would finish if I stayed.    Both at the time of paying & pick up I had to wait in line due to other upset customers complaining about service to the counter clerk Ashley and the manager Jonathan.","horrible service! after paying 80 for an interior detail exterior wax, i dropped my car off at 8 30am. johnny, a persistent, rude sales rep asked me 4 times if i wanted to add 40 to have it buffered. johnny told me the detail and wax would take 2 4 hours. at 4pm, i arrived to find my car was not done and would not be until 5 30pm. asking to speak with a manager, i was introduced to jonathan. he was also rude, unapologetic and offered no customer service. needing to be somewhere by 5pm i had to take my car only 1 4 done. i asked for a refund and was told no because they would finish if i stayed. both at the time of paying pick up i had to wait in line due to other upset customers complaining about service to the counter clerk ashley and the manager jonathan.","annoyance, disappointment, disgust","[INST] A customer left us a 1-star review: 'horrible service! after paying 80 for an interior detail exterior wax, i dropped my car off at 8 30am. johnny, a persistent, rude sales rep asked me 4 times if i wanted to add 40 to have it buffered. johnny told me the detail and wax would take 2 4 hours. at 4pm, i arrived to find my car was not done and would not be until 5 30pm. asking to speak with a manager, i was introduced to jonathan. he was also rude, unapologetic and offered no customer service. needing to be somewhere by 5pm i had to take my car only 1 4 done. i asked for a refund and was told no because they would finish if i stayed. both at the time of paying pick up i had to wait in line due to other upset customers complaining about service to the counter clerk ashley and the manager jonathan.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'horrible service! after paying 80 for an interior detail exterior wax, i dropped my car off at 8 30am. johnny, a persistent, rude sales rep asked me 4 times if i wanted to add 40 to have it buffered. johnny told me the detail and wax would take 2 4 hours. at 4pm, i arrived to find my car was not done and would not be until 5 30pm. asking to speak with a manager, i was introduced to jonathan. he was also rude, unapologetic and offered no customer service. needing to be somewhere by 5pm i had to take my car only 1 4 done. i asked for a refund and was told no because they would finish if i stayed. both at the time of paying pick up i had to wait in line due to other upset customers complaining about service to the counter clerk ashley and the manager jonathan.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Train staff on effective communication and customer service skills, particularly Johnny and Jonathan. They should be more patient, empathetic, and understanding towards customers.

2. Provide accurate and realistic estimates for service completion times. If there are delays, inform customers promptly and offer updates regularly.

3. Offer options for customers who need to leave early, such as prioritizing their vehicle or offering a partial refund for incomplete services.

4. Implement a system for handling complaints effectively. This includes listening to the customer's concerns, apologizing for any inconvenience, and offering solutions to rectify the situation."
1,"CHEATERS\n\nThat's the best way I can describe my experience yesterday at this location. I was upgrading to an iPhone 5 and trading in my iPhone 4. They told me they'd give me $92 dollars for the 4 but I had to put that towards 3 accessories before the remaining balance could be used for the iPhone 5...\n\nI called Verizon Customer Support and it was confirmed that this was completely out of policy. The reps at this store were \""upselling\"" me the second I walked in. The guy who was helping me actually brought out a tray of accessories with my new phone that he expected me to buy.\n\nAlso, if the rep is reading this...I know the difference between an Otter Box and the slim cases...thanks a lot!","cheaters n nthat's the best way i can describe my experience yesterday at this location. i was upgrading to an iphone 5 and trading in my iphone 4. they told me they'd give me 92 dollars for the 4 but i had to put that towards 3 accessories before the remaining balance could be used for the iphone 5... n ni called verizon customer support and it was confirmed that this was completely out of policy. the reps at this store were upselling me the second i walked in. the guy who was helping me actually brought out a tray of accessories with my new phone that he expected me to buy. n nalso, if the rep is reading this...i know the difference between an otter box and the slim cases...thanks a lot!","neutral, approval, realization","[INST] A customer left us a 1-star review: 'cheaters n nthat's the best way i can describe my experience yesterday at this location. i was upgrading to an iphone 5 and trading in my iphone 4. they told me they'd give me 92 dollars for the 4 but i had to put that towards 3 accessories before the remaining balance could be used for the iphone 5... n ni called verizon customer support and it was confirmed that this was completely out of policy. the reps at this store were upselling me the second i walked in. the guy who was helping me actually brought out a tray of accessories with my new phone that he expected me to buy. n nalso, if the rep is reading this...i know the difference between an otter box and the slim cases...thanks a lot!' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'cheaters n nthat's the best way i can describe my experience yesterday at this location. i was upgrading to an iphone 5 and trading in my iphone 4. they told me they'd give me 92 dollars for the 4 but i had to put that towards 3 accessories before the remaining balance could be used for the iphone 5... n ni called verizon customer support and it was confirmed that this was completely out of policy. the reps at this store were upselling me the second i walked in. the guy who was helping me actually brought out a tray of accessories with my new phone that he expected me to buy. n nalso, if the rep is reading this...i know the difference between an otter box and the slim cases...thanks a lot!' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Policy Clarification: Ensure that all representatives are well-versed in our trade-in and upgrade policies to avoid any miscommunication or confusion.

2. Upselling: Train our representatives to provide recommendations without pressuring customers to make purchases. Offer a more consultative approach, focusing on the customer's needs and preferences.

3. Transparency: Clearly communicate any additional costs or requirements associated with a trade-in or upgrade, such as the requirement to purchase accessories before receiving the trade-in value."
1,"Super rip off. Took the car in for an oil change. They recommended $2000+ of \""repairs\"". I left and took it to a mechanic who I trust. All it needed was $230 for brake pads (Firestone wanted $450 for that). Stay away from this place unless you have money you don't want.",super rip off. took the car in for an oil change. they recommended 2000 of repairs . i left and took it to a mechanic who i trust. all it needed was 230 for brake pads firestone wanted 450 for that . stay away from this place unless you have money you don't want.,"annoyance, neutral, anger","[INST] A customer left us a 1-star review: 'super rip off. took the car in for an oil change. they recommended 2000 of repairs . i left and took it to a mechanic who i trust. all it needed was 230 for brake pads firestone wanted 450 for that . stay away from this place unless you have money you don't want.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'super rip off. took the car in for an oil change. they recommended 2000 of repairs . i left and took it to a mechanic who i trust. all it needed was 230 for brake pads firestone wanted 450 for that . stay away from this place unless you have money you don't want.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the customer's concerns: Respond to the review by acknowledging their frustration and apologizing for the experience they had.

2. Investigate the issue: Look into the specific repairs recommended by our mechanics and compare them to the work done by the trusted mechanic mentioned in the review. If there is a significant discrepancy, address this with our team to ensure accuracy and fairness in our assessments."
1,"THIS LOCATION ONLY - Echoing another user's review.  There is now a large sign in the lobby stating \""We no longer accept Restaurant.com gift certificates.  Sorry for the inconvenience.\""  Inconvenience?  We *purchased* a gift certificate for your restaurant, drove all the way down there, and you refuse to accept it?  That's just not right.  If you didn't want to participate you shouldn't have offered the certificates in the first place.  Take them off the website but you should still honor the ones previously purchased.","this location only echoing another user's review. there is now a large sign in the lobby stating we no longer accept restaurant.com gift certificates. sorry for the inconvenience. inconvenience? we purchased a gift certificate for your restaurant, drove all the way down there, and you refuse to accept it? that's just not right. if you didn't want to participate you shouldn't have offered the certificates in the first place. take them off the website but you should still honor the ones previously purchased.","remorse, disapproval, sadness","[INST] A customer left us a 1-star review: 'this location only echoing another user's review. there is now a large sign in the lobby stating we no longer accept restaurant.com gift certificates. sorry for the inconvenience. inconvenience? we purchased a gift certificate for your restaurant, drove all the way down there, and you refuse to accept it? that's just not right. if you didn't want to participate you shouldn't have offered the certificates in the first place. take them off the website but you should still honor the ones previously purchased.' The customer feels remorse, disapproval, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this location only echoing another user's review. there is now a large sign in the lobby stating we no longer accept restaurant.com gift certificates. sorry for the inconvenience. inconvenience? we purchased a gift certificate for your restaurant, drove all the way down there, and you refuse to accept it? that's just not right. if you didn't want to participate you shouldn't have offered the certificates in the first place. take them off the website but you should still honor the ones previously purchased.' The customer feels remorse, disapproval, sadness. Concisely, how can we best improve our services for this customer's experience?  1. Apologize sincerely: Acknowledge the customer's frustration and disappointment, and express genuine regret for the inconvenience they experienced.

2. Clarify the situation: Explain the reasons for the change in policy regarding Restaurant.com gift certificates, such as a recent business decision or expiration of the partnership.

3. Offer a solution: Provide an alternative option for the customer, such as a discount or complimentary item on their next visit to make up for the inconvenience.

4. Show empathy: Understand the customer's perspective and validate their feelings by acknowledging the effort and time they invested in visiting your location."
1,"\""Raunchy\"" is the most accurate description. Absinthe means \""strong and bitter.\""\n\nAfter seeing this, we were shocked by the ratings of 4 & 5. The four of us agreed this was the raunchiest of shows and the humor was mean-spirited to the point that it was not enjoyable. My husband and I have seen many shows; the two people we attended with have seen most of the shows (as they live in LV). \n\nThe \""humor' was a lot about body parts and body fluids. We could not understand why the ratings were so high. We then realized that for the 20's, young, juvenile humor, drinking crowd this was great. (Look at the photos that accompany the ratings . . most very young.) The acrobatics were good, not great. The seats were uncomfortable, wood, folding-type chairs. \n\nPay attention to the reviews, the term 'adult humor' words is not used because it is too mild of a term. Terms 'perverted' and 'dirty humor' were used for good reason. If you enjoy okay acrobatics, the lowest form of reality television, raunchiness, and humor based on ethnicity, sexual orientation, degrading others, and race, this is the show for you. If you expect great talent and an adult humor, burlesque-like show, pass on Absinthe.\n\nI should have looked up the meaning of the word before attending, \""Absinthe:  a green alcoholic drink that has a very strong and bitter flavor; green liqueur which is flavored with wormwood, anise, and other aromatic herbs and commercial production of which is banned in many countries for health concerns.\""  \n\nThe show is \""strong and bitter\"". Even if we did enjoy the humor, the tickets would have been over-priced based on the talent levels.","raunchy is the most accurate description. absinthe means strong and bitter. n nafter seeing this, we were shocked by the ratings of 4 5. the four of us agreed this was the raunchiest of shows and the humor was mean spirited to the point that it was not enjoyable. my husband and i have seen many shows the two people we attended with have seen most of the shows as they live in lv . n nthe humor' was a lot about body parts and body fluids. we could not understand why the ratings were so high. we then realized that for the 20's, young, juvenile humor, drinking crowd this was great. look at the photos that accompany the ratings . . most very young. the acrobatics were good, not great. the seats were uncomfortable, wood, folding type chairs. n npay attention to the reviews, the term 'adult humor' words is not used because it is too mild of a term. terms 'perverted' and 'dirty humor' were used for good reason. if you enjoy okay acrobatics, the lowest form of reality television, raunchiness, and humor based on ethnicity, sexual orientation, degrading others, and race, this is the show for you. if you expect great talent and an adult humor, burlesque like show, pass on absinthe. n ni should have looked up the meaning of the word before attending, absinthe a green alcoholic drink that has a very strong and bitter flavor green liqueur which is flavored with wormwood, anise, and other aromatic herbs and commercial production of which is banned in many countries for health concerns. n nthe show is strong and bitter . even if we did enjoy the humor, the tickets would have been over priced based on the talent levels.","realization, surprise, neutral","[INST] A customer left us a 1-star review: 'raunchy is the most accurate description. absinthe means strong and bitter. n nafter seeing this, we were shocked by the ratings of 4 5. the four of us agreed this was the raunchiest of shows and the humor was mean spirited to the point that it was not enjoyable. my husband and i have seen many shows the two people we attended with have seen most of the shows as they live in lv . n nthe humor' was a lot about body parts and body fluids. we could not understand why the ratings were so high. we then realized that for the 20's, young, juvenile humor, drinking crowd this was great. look at the photos that accompany the ratings . . most very young. the acrobatics were good, not great. the seats were uncomfortable, wood, folding type chairs. n npay attention to the reviews, the term 'adult humor' words is not used because it is too mild of a term. terms 'perverted' and 'dirty humor' were used for good reason. if you enjoy okay acrobatics, the lowest form of reality television, raunchiness, and humor based on ethnicity, sexual orientation, degrading others, and race, this is the show for you. if you expect great talent and an adult humor, burlesque like show, pass on absinthe. n ni should have looked up the meaning of the word before attending, absinthe a green alcoholic drink that has a very strong and bitter flavor green liqueur which is flavored with wormwood, anise, and other aromatic herbs and commercial production of which is banned in many countries for health concerns. n nthe show is strong and bitter . even if we did enjoy the humor, the tickets would have been over priced based on the talent levels.' The customer feels realization, surprise, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'raunchy is the most accurate description. absinthe means strong and bitter. n nafter seeing this, we were shocked by the ratings of 4 5. the four of us agreed this was the raunchiest of shows and the humor was mean spirited to the point that it was not enjoyable. my husband and i have seen many shows the two people we attended with have seen most of the shows as they live in lv . n nthe humor' was a lot about body parts and body fluids. we could not understand why the ratings were so high. we then realized that for the 20's, young, juvenile humor, drinking crowd this was great. look at the photos that accompany the ratings . . most very young. the acrobatics were good, not great. the seats were uncomfortable, wood, folding type chairs. n npay attention to the reviews, the term 'adult humor' words is not used because it is too mild of a term. terms 'perverted' and 'dirty humor' were used for good reason. if you enjoy okay acrobatics, the lowest form of reality television, raunchiness, and humor based on ethnicity, sexual orientation, degrading others, and race, this is the show for you. if you expect great talent and an adult humor, burlesque like show, pass on absinthe. n ni should have looked up the meaning of the word before attending, absinthe a green alcoholic drink that has a very strong and bitter flavor green liqueur which is flavored with wormwood, anise, and other aromatic herbs and commercial production of which is banned in many countries for health concerns. n nthe show is strong and bitter . even if we did enjoy the humor, the tickets would have been over priced based on the talent levels.' The customer feels realization, surprise, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Clarify the nature of the show: Make it clearer in our marketing materials and pre-show information that Absinthe is an adult, raunchy, and dirty humor show, with a focus on ethnicity, sexual orientation, and degrading humor. This will help customers make informed decisions about whether the show is suitable for them.

2. Provide more detailed descriptions of the show: In addition to clarifying the nature of the show, we could also provide more detailed descriptions of the acrobatics, talent levels, and other aspects of the show. This will help customers understand what they can expect from the performance."
1,"Took my boyfriend out to eat here July 31st, 2014 for his birthday. As I was eating my dumplings I realized that they were raw inside (note picture that was uploaded). I pointed this out to the waitress and she just took my plate and made no offer to resolve the situation. I have now eaten raw pork due to their negligence and have been feeling woozy ever since. I will NEVER be doing business with this company again.","took my boyfriend out to eat here july 31st, 2014 for his birthday. as i was eating my dumplings i realized that they were raw inside note picture that was uploaded . i pointed this out to the waitress and she just took my plate and made no offer to resolve the situation. i have now eaten raw pork due to their negligence and have been feeling woozy ever since. i will never be doing business with this company again.","realization, neutral, disappointment","[INST] A customer left us a 1-star review: 'took my boyfriend out to eat here july 31st, 2014 for his birthday. as i was eating my dumplings i realized that they were raw inside note picture that was uploaded . i pointed this out to the waitress and she just took my plate and made no offer to resolve the situation. i have now eaten raw pork due to their negligence and have been feeling woozy ever since. i will never be doing business with this company again.' The customer feels realization, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'took my boyfriend out to eat here july 31st, 2014 for his birthday. as i was eating my dumplings i realized that they were raw inside note picture that was uploaded . i pointed this out to the waitress and she just took my plate and made no offer to resolve the situation. i have now eaten raw pork due to their negligence and have been feeling woozy ever since. i will never be doing business with this company again.' The customer feels realization, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  1. Apologize for the inconvenience and the health risk the customer experienced.

2. Offer a sincere compensation, such as a full refund for the meal, a complimentary meal, or a gift card for future visits.

3. Investigate the incident to ensure it was an isolated occurrence and take necessary actions to prevent such incidents in the future, such as additional training for staff or improving the quality control process in the kitchen.

4. Reach out to the customer personally to address their concerns and offer a solution that makes them feel valued and heard.

5. Follow up with the customer after the resolution to ensure their satisfaction and to gather feedback for continuous improvement."
1,"I admit to being a victim of the Groupon scam!  I can only imagine how many times this office has succeeded in duping customers since my experience with them was exactly the same as others I've read online.  The hygienist will recommend the so-called deep cleaning.  You will be given an estimate of what they would charge you, but since you don't have insurance, you'll get a discounted price.  If you balk at this newly discounted price and threaten to leave, you will be given another discount.  But wait, there's more.  When you go ahead with the procedure, because, golly, it would go against their standards to do the regular cleaning you've bought and paid for, you will get ANOTHER price when it's time to pay!  Please check this price as it will include, \""hygienist Instruction\"", which is the for the time and effort she spent talking you into the outrageously expensive deep cleaning.  I'm guessing this $59 is her bonus as it was taken off my bill when I asked what exactly did \""hygienist instruction\"" entail.  (the answer was, \""I guess it was her instruction to you\"")\nI hope to save others the bother of trying to use this Groupon or any other deal this office issues.  They want you in the chair to sell you unnecessary services at an inflated rate.  (I say unnecessary because I used this Groupon offer to check out a new dental office.  I have a regular dentist to whom I will be returning, who never proposed the amount of work this office proposed!)","i admit to being a victim of the groupon scam! i can only imagine how many times this office has succeeded in duping customers since my experience with them was exactly the same as others i've read online. the hygienist will recommend the so called deep cleaning. you will be given an estimate of what they would charge you, but since you don't have insurance, you'll get a discounted price. if you balk at this newly discounted price and threaten to leave, you will be given another discount. but wait, there's more. when you go ahead with the procedure, because, golly, it would go against their standards to do the regular cleaning you've bought and paid for, you will get another price when it's time to pay! please check this price as it will include, hygienist instruction , which is the for the time and effort she spent talking you into the outrageously expensive deep cleaning. i'm guessing this 59 is her bonus as it was taken off my bill when i asked what exactly did hygienist instruction entail. the answer was, i guess it was her instruction to you ni hope to save others the bother of trying to use this groupon or any other deal this office issues. they want you in the chair to sell you unnecessary services at an inflated rate. i say unnecessary because i used this groupon offer to check out a new dental office. i have a regular dentist to whom i will be returning, who never proposed the amount of work this office proposed!","neutral, approval, realization","[INST] A customer left us a 1-star review: 'i admit to being a victim of the groupon scam! i can only imagine how many times this office has succeeded in duping customers since my experience with them was exactly the same as others i've read online. the hygienist will recommend the so called deep cleaning. you will be given an estimate of what they would charge you, but since you don't have insurance, you'll get a discounted price. if you balk at this newly discounted price and threaten to leave, you will be given another discount. but wait, there's more. when you go ahead with the procedure, because, golly, it would go against their standards to do the regular cleaning you've bought and paid for, you will get another price when it's time to pay! please check this price as it will include, hygienist instruction , which is the for the time and effort she spent talking you into the outrageously expensive deep cleaning. i'm guessing this 59 is her bonus as it was taken off my bill when i asked what exactly did hygienist instruction entail. the answer was, i guess it was her instruction to you ni hope to save others the bother of trying to use this groupon or any other deal this office issues. they want you in the chair to sell you unnecessary services at an inflated rate. i say unnecessary because i used this groupon offer to check out a new dental office. i have a regular dentist to whom i will be returning, who never proposed the amount of work this office proposed!' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i admit to being a victim of the groupon scam! i can only imagine how many times this office has succeeded in duping customers since my experience with them was exactly the same as others i've read online. the hygienist will recommend the so called deep cleaning. you will be given an estimate of what they would charge you, but since you don't have insurance, you'll get a discounted price. if you balk at this newly discounted price and threaten to leave, you will be given another discount. but wait, there's more. when you go ahead with the procedure, because, golly, it would go against their standards to do the regular cleaning you've bought and paid for, you will get another price when it's time to pay! please check this price as it will include, hygienist instruction , which is the for the time and effort she spent talking you into the outrageously expensive deep cleaning. i'm guessing this 59 is her bonus as it was taken off my bill when i asked what exactly did hygienist instruction entail. the answer was, i guess it was her instruction to you ni hope to save others the bother of trying to use this groupon or any other deal this office issues. they want you in the chair to sell you unnecessary services at an inflated rate. i say unnecessary because i used this groupon offer to check out a new dental office. i have a regular dentist to whom i will be returning, who never proposed the amount of work this office proposed!' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Transparency: Clearly communicate the services offered, their costs, and the reasons behind them. This includes explaining the benefits of additional services like deep cleanings, and making it clear that these are optional.

2. Honesty: Avoid using pressure tactics or misleading language when discussing pricing or services. This includes not promising discounts or lower prices unless they are genuinely available.

3. Education: Ensure that our staff is well-trained in communicating effectively with customers, explaining procedures and costs in a clear and understandable manner.

4. Respect: Treat each customer with respect and listen to their concerns."
1,"A mile or so long trail along the Mon that goes from no place to nowhere via nothing.  It is a rails-to-trails conversion and it runs along a roadbed once used for shuttling coal between the rail line and barges.  Its parking lot on the eastern end was once a transfer point between the river and the slag dumps on Nine Mile Run.  The trail ends abruptly on the western end at the CSX Railway.  Some people trespass along the rail line with their bikes.  Don't do this because this is a very heavily used freight rail line.  It's also illegal and my husband the train enthusiast has said the train crews will radio the police to report tresspassers.\n\nA couple of interesting points too.  This trail is is a \""paper street\"" long owned by the city but never developed before.  The community of Duck Hollow is very isolated from the rest of the city and if you go just a little bit east of the trailhead along Old Browns Hill Road, you'll cross a one lane bridge and at the intersection of Old Browns Hill Road and McFarren Street (I believe) you'll see one of the old Pittsburgh street signs.\n\nDuck Hollow Trail is a pleasant trail but there's not much to it.  Eventually it may link with other trails as part of the Great Allegheny Passage.  I went on this trail once and even though I live nearby in Squirrel Hill, I didn't think it was worth the effort.","a mile or so long trail along the mon that goes from no place to nowhere via nothing. it is a rails to trails conversion and it runs along a roadbed once used for shuttling coal between the rail line and barges. its parking lot on the eastern end was once a transfer point between the river and the slag dumps on nine mile run. the trail ends abruptly on the western end at the csx railway. some people trespass along the rail line with their bikes. don't do this because this is a very heavily used freight rail line. it's also illegal and my husband the train enthusiast has said the train crews will radio the police to report tresspassers. n na couple of interesting points too. this trail is is a paper street long owned by the city but never developed before. the community of duck hollow is very isolated from the rest of the city and if you go just a little bit east of the trailhead along old browns hill road, you'll cross a one lane bridge and at the intersection of old browns hill road and mcfarren street i believe you'll see one of the old pittsburgh street signs. n nduck hollow trail is a pleasant trail but there's not much to it. eventually it may link with other trails as part of the great allegheny passage. i went on this trail once and even though i live nearby in squirrel hill, i didn't think it was worth the effort.","disapproval, neutral, approval","[INST] A customer left us a 1-star review: 'a mile or so long trail along the mon that goes from no place to nowhere via nothing. it is a rails to trails conversion and it runs along a roadbed once used for shuttling coal between the rail line and barges. its parking lot on the eastern end was once a transfer point between the river and the slag dumps on nine mile run. the trail ends abruptly on the western end at the csx railway. some people trespass along the rail line with their bikes. don't do this because this is a very heavily used freight rail line. it's also illegal and my husband the train enthusiast has said the train crews will radio the police to report tresspassers. n na couple of interesting points too. this trail is is a paper street long owned by the city but never developed before. the community of duck hollow is very isolated from the rest of the city and if you go just a little bit east of the trailhead along old browns hill road, you'll cross a one lane bridge and at the intersection of old browns hill road and mcfarren street i believe you'll see one of the old pittsburgh street signs. n nduck hollow trail is a pleasant trail but there's not much to it. eventually it may link with other trails as part of the great allegheny passage. i went on this trail once and even though i live nearby in squirrel hill, i didn't think it was worth the effort.' The customer feels disapproval, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'a mile or so long trail along the mon that goes from no place to nowhere via nothing. it is a rails to trails conversion and it runs along a roadbed once used for shuttling coal between the rail line and barges. its parking lot on the eastern end was once a transfer point between the river and the slag dumps on nine mile run. the trail ends abruptly on the western end at the csx railway. some people trespass along the rail line with their bikes. don't do this because this is a very heavily used freight rail line. it's also illegal and my husband the train enthusiast has said the train crews will radio the police to report tresspassers. n na couple of interesting points too. this trail is is a paper street long owned by the city but never developed before. the community of duck hollow is very isolated from the rest of the city and if you go just a little bit east of the trailhead along old browns hill road, you'll cross a one lane bridge and at the intersection of old browns hill road and mcfarren street i believe you'll see one of the old pittsburgh street signs. n nduck hollow trail is a pleasant trail but there's not much to it. eventually it may link with other trails as part of the great allegheny passage. i went on this trail once and even though i live nearby in squirrel hill, i didn't think it was worth the effort.' The customer feels disapproval, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could address the following points:

1. Provide more information about the trail's history and potential future developments, such as its connection to the Great Allegheny Passage, to help customers appreciate the trail's significance and potential.

2. Improve signage along the trail to clarify its purpose, length, and any safety concerns, such as the proximity to the CSX railway and the illegality of trespassing on rail lines.

3. Enhance the trail's amenities, such as adding benches, trash cans, and maps, to make the trail more enjoyable and user-friendly."
1,***WARNING****\nDO NOT EVER go to this club!! WORST club I've ever been to. The girls there are hideous and fat. There is a dancer there named Suzy Q that smells so bad. She left the stench of stinky underarm on the sleeve of my shirt when she sat down on me. I almost bought the deodorant out of the vending machine to give to her. Most all of the girls are very unfriendly and lazy. They have great drink specials but that is the only good thing about that club but I wouldn't recommend this club to my worst ememy.,warning ndo not ever go to this club!! worst club i've ever been to. the girls there are hideous and fat. there is a dancer there named suzy q that smells so bad. she left the stench of stinky underarm on the sleeve of my shirt when she sat down on me. i almost bought the deodorant out of the vending machine to give to her. most all of the girls are very unfriendly and lazy. they have great drink specials but that is the only good thing about that club but i wouldn't recommend this club to my worst ememy.,"disgust, disapproval, annoyance","[INST] A customer left us a 1-star review: 'warning ndo not ever go to this club!! worst club i've ever been to. the girls there are hideous and fat. there is a dancer there named suzy q that smells so bad. she left the stench of stinky underarm on the sleeve of my shirt when she sat down on me. i almost bought the deodorant out of the vending machine to give to her. most all of the girls are very unfriendly and lazy. they have great drink specials but that is the only good thing about that club but i wouldn't recommend this club to my worst ememy.' The customer feels disgust, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'warning ndo not ever go to this club!! worst club i've ever been to. the girls there are hideous and fat. there is a dancer there named suzy q that smells so bad. she left the stench of stinky underarm on the sleeve of my shirt when she sat down on me. i almost bought the deodorant out of the vending machine to give to her. most all of the girls are very unfriendly and lazy. they have great drink specials but that is the only good thing about that club but i wouldn't recommend this club to my worst ememy.' The customer feels disgust, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at our club, we can take the following steps:

1. Staff Training: Train our staff, particularly the dancers, on personal hygiene and professionalism. This includes regular bathing, using deodorant, and maintaining a friendly and attentive demeanor towards customers.

2. Hygiene Checks: Implement regular checks on the cleanliness of the club, including the seating areas, to prevent any unpleasant smells or stains.

3. Customer Feedback: Encourage open communication with customers about their experiences. This could be through a feedback form, suggestion box, or regular surveys."
1,"I am constantly on the search for great Mexican in the Madison area and I was needless to say based off my 1 star, a little let down. \nNothing special that I could put my finger on with this hole in the wall.\n\nI ordered my usual, hoping for a great steak taco topped with some true Mexican cheese, and I was given something nothing close to what I wanted. \nEl Pastor, you are claiming to be authentic Mexican right? Why are you not using authentic Mexican cheese and spices? Unacceptable.\nNot to mention, the steak sucked. Not flavored at all. Straight up tasted like it had been cooked hours before serving. What are you trying to pull here? There were like 3 other people seated and it was 2pm on a Saturday. Take the time and grill me up some fresh steak. Not cool. \n\nI don't even know if I should start with the mess of beans and horrible rice thrown on my plate. Seriously, take some time and make it look nice. But I guess if it ends up tasting like it did (horrible), it might as well look the part too.\n\nOverpriced \""want to be Mexican food\"" is what I call this. \n\nI was told by a work friend that this place was pure Mexican food heaven, and now I have to look this person in the face and say, \""Your taste in Mexican food sucks\"". \nThanks El Pastor, you have made a soon to be awkward moment for me!","i am constantly on the search for great mexican in the madison area and i was needless to say based off my 1 star, a little let down. nnothing special that i could put my finger on with this hole in the wall. n ni ordered my usual, hoping for a great steak taco topped with some true mexican cheese, and i was given something nothing close to what i wanted. nel pastor, you are claiming to be authentic mexican right? why are you not using authentic mexican cheese and spices? unacceptable. nnot to mention, the steak sucked. not flavored at all. straight up tasted like it had been cooked hours before serving. what are you trying to pull here? there were like 3 other people seated and it was 2pm on a saturday. take the time and grill me up some fresh steak. not cool. n ni don't even know if i should start with the mess of beans and horrible rice thrown on my plate. seriously, take some time and make it look nice. but i guess if it ends up tasting like it did horrible , it might as well look the part too. n noverpriced want to be mexican food is what i call this. n ni was told by a work friend that this place was pure mexican food heaven, and now i have to look this person in the face and say, your taste in mexican food sucks . nthanks el pastor, you have made a soon to be awkward moment for me!","disapproval, disappointment, annoyance","[INST] A customer left us a 1-star review: 'i am constantly on the search for great mexican in the madison area and i was needless to say based off my 1 star, a little let down. nnothing special that i could put my finger on with this hole in the wall. n ni ordered my usual, hoping for a great steak taco topped with some true mexican cheese, and i was given something nothing close to what i wanted. nel pastor, you are claiming to be authentic mexican right? why are you not using authentic mexican cheese and spices? unacceptable. nnot to mention, the steak sucked. not flavored at all. straight up tasted like it had been cooked hours before serving. what are you trying to pull here? there were like 3 other people seated and it was 2pm on a saturday. take the time and grill me up some fresh steak. not cool. n ni don't even know if i should start with the mess of beans and horrible rice thrown on my plate. seriously, take some time and make it look nice. but i guess if it ends up tasting like it did horrible , it might as well look the part too. n noverpriced want to be mexican food is what i call this. n ni was told by a work friend that this place was pure mexican food heaven, and now i have to look this person in the face and say, your taste in mexican food sucks . nthanks el pastor, you have made a soon to be awkward moment for me!' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i am constantly on the search for great mexican in the madison area and i was needless to say based off my 1 star, a little let down. nnothing special that i could put my finger on with this hole in the wall. n ni ordered my usual, hoping for a great steak taco topped with some true mexican cheese, and i was given something nothing close to what i wanted. nel pastor, you are claiming to be authentic mexican right? why are you not using authentic mexican cheese and spices? unacceptable. nnot to mention, the steak sucked. not flavored at all. straight up tasted like it had been cooked hours before serving. what are you trying to pull here? there were like 3 other people seated and it was 2pm on a saturday. take the time and grill me up some fresh steak. not cool. n ni don't even know if i should start with the mess of beans and horrible rice thrown on my plate. seriously, take some time and make it look nice. but i guess if it ends up tasting like it did horrible , it might as well look the part too. n noverpriced want to be mexican food is what i call this. n ni was told by a work friend that this place was pure mexican food heaven, and now i have to look this person in the face and say, your taste in mexican food sucks . nthanks el pastor, you have made a soon to be awkward moment for me!' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Authentic Mexican Cuisine: Ensure that we use authentic Mexican cheese and spices in our dishes, especially in the steak tacos, to meet the customer's expectations.

2. Freshness of Food: Improve the freshness of our food, particularly the steak, by ensuring it is cooked and served promptly.

3. Presentation: Enhance the visual appeal of our dishes by paying attention to the plating and presentation.

4. Staff Training: Train our staff to provide excellent customer service, including being attentive to customers' needs and preferences, and addressing any issues promptly."
1,"They work off commission and will try to sell you a bunch of unnecessary repairs. They even showed a picture they had taken after inspection of a supposedly dirt filled coil that desperately needed cleaning. \n\nWe weren't born yesterday so after getting their laundry list of repairs, we naturally got a 2nd opinion.  Not only were those list of repairs not needed, we found out they hadn't even removed the panel to the a/c unit in the attic to inspect the coil in the first place.  If they had, there would have been finger prints or rub marks from them disturbing the dust on the panel in order to remove it.  The 2nd company said the dust on the cover of the panel was never disturbed.  This also means that the \""picture\"" of the dirt filled coil was not a picture of OUR coil.  That is disturbing on so many levels!","they work off commission and will try to sell you a bunch of unnecessary repairs. they even showed a picture they had taken after inspection of a supposedly dirt filled coil that desperately needed cleaning. n nwe weren't born yesterday so after getting their laundry list of repairs, we naturally got a 2nd opinion. not only were those list of repairs not needed, we found out they hadn't even removed the panel to the a c unit in the attic to inspect the coil in the first place. if they had, there would have been finger prints or rub marks from them disturbing the dust on the panel in order to remove it. the 2nd company said the dust on the cover of the panel was never disturbed. this also means that the picture of the dirt filled coil was not a picture of our coil. that is disturbing on so many levels!","neutral, disappointment, realization","[INST] A customer left us a 1-star review: 'they work off commission and will try to sell you a bunch of unnecessary repairs. they even showed a picture they had taken after inspection of a supposedly dirt filled coil that desperately needed cleaning. n nwe weren't born yesterday so after getting their laundry list of repairs, we naturally got a 2nd opinion. not only were those list of repairs not needed, we found out they hadn't even removed the panel to the a c unit in the attic to inspect the coil in the first place. if they had, there would have been finger prints or rub marks from them disturbing the dust on the panel in order to remove it. the 2nd company said the dust on the cover of the panel was never disturbed. this also means that the picture of the dirt filled coil was not a picture of our coil. that is disturbing on so many levels!' The customer feels neutral, disappointment, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'they work off commission and will try to sell you a bunch of unnecessary repairs. they even showed a picture they had taken after inspection of a supposedly dirt filled coil that desperately needed cleaning. n nwe weren't born yesterday so after getting their laundry list of repairs, we naturally got a 2nd opinion. not only were those list of repairs not needed, we found out they hadn't even removed the panel to the a c unit in the attic to inspect the coil in the first place. if they had, there would have been finger prints or rub marks from them disturbing the dust on the panel in order to remove it. the 2nd company said the dust on the cover of the panel was never disturbed. this also means that the picture of the dirt filled coil was not a picture of our coil. that is disturbing on so many levels!' The customer feels neutral, disappointment, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Transparency: Clearly communicate our commission structure and ensure our technicians are trained to explain the need for each repair in a clear and concise manner.

2. Accurate Inspections: Ensure that our technicians thoroughly inspect the AC unit before recommending any repairs. This includes removing the panel to inspect the coil and taking photographs to support their findings.

3. Second Opinions: Encourage customers to seek second opinions if they are unsure about the repairs recommended. We can offer to provide the photographs and details of the inspection to the second opinion provider."
1,"While it was Okay, the problems were bad service, the Panang Chicken curry was good, but we paid $5 for a small cup of rice which was barely full, and not enough for even 1/3rd of the Panang chicken.  They wanted us to pay another $5 for more rice, which is ridiculous--they should at least give enough rice to match the entree you buy, if they don't want to refill a side-dish, then at least make the initial helping not the meagre amount they gave out.  Additionally, the pot stickers were likely pre-made, nuked in a microwave and then lightly fried in a pan.  Really not good pot stickers.   You will have better asian food at Panda Express, sorry.  For the atmosphere and money, we were expecting a LOT more than what we got, and we left feeling used.","while it was okay, the problems were bad service, the panang chicken curry was good, but we paid 5 for a small cup of rice which was barely full, and not enough for even 1 3rd of the panang chicken. they wanted us to pay another 5 for more rice, which is ridiculous they should at least give enough rice to match the entree you buy, if they don't want to refill a side dish, then at least make the initial helping not the meagre amount they gave out. additionally, the pot stickers were likely pre made, nuked in a microwave and then lightly fried in a pan. really not good pot stickers. you will have better asian food at panda express, sorry. for the atmosphere and money, we were expecting a lot more than what we got, and we left feeling used.","annoyance, neutral, disappointment","[INST] A customer left us a 1-star review: 'while it was okay, the problems were bad service, the panang chicken curry was good, but we paid 5 for a small cup of rice which was barely full, and not enough for even 1 3rd of the panang chicken. they wanted us to pay another 5 for more rice, which is ridiculous they should at least give enough rice to match the entree you buy, if they don't want to refill a side dish, then at least make the initial helping not the meagre amount they gave out. additionally, the pot stickers were likely pre made, nuked in a microwave and then lightly fried in a pan. really not good pot stickers. you will have better asian food at panda express, sorry. for the atmosphere and money, we were expecting a lot more than what we got, and we left feeling used.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'while it was okay, the problems were bad service, the panang chicken curry was good, but we paid 5 for a small cup of rice which was barely full, and not enough for even 1 3rd of the panang chicken. they wanted us to pay another 5 for more rice, which is ridiculous they should at least give enough rice to match the entree you buy, if they don't want to refill a side dish, then at least make the initial helping not the meagre amount they gave out. additionally, the pot stickers were likely pre made, nuked in a microwave and then lightly fried in a pan. really not good pot stickers. you will have better asian food at panda express, sorry. for the atmosphere and money, we were expecting a lot more than what we got, and we left feeling used.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following concerns:

1. Service: Improve staff training to ensure a more welcoming and attentive service. This includes addressing the customer's concerns about the rice portion size and offering a more generous serving or adjusting the price accordingly.

2. Rice Portion Size: Review the rice portion sizes to ensure they are adequate for the entrees served. Consider offering refills for rice at no additional charge.

3. Rice Pricing: Review the pricing of rice and consider adjusting it to be more competitive and reasonable."
1,"5 years ago when I lived in this area I love the Montana Meat Company.  Sadly, that has changed.  I have dined there twice within the last month and it seems everything has gone south.  Food quality, food portions, service, speed, friendliness... all have grossly deteriorated.  Montana Meat Company is now on my personal list of \""never again's\"", which is not an easy task to accomplish.  If you are in the area and looking for a decent steak there are few options, other than Giuseppe's on the weekends or the Summerlin venues which are a bit further of a drive.","5 years ago when i lived in this area i love the montana meat company. sadly, that has changed. i have dined there twice within the last month and it seems everything has gone south. food quality, food portions, service, speed, friendliness... all have grossly deteriorated. montana meat company is now on my personal list of never again's , which is not an easy task to accomplish. if you are in the area and looking for a decent steak there are few options, other than giuseppe's on the weekends or the summerlin venues which are a bit further of a drive.","sadness, disappointment, love","[INST] A customer left us a 1-star review: '5 years ago when i lived in this area i love the montana meat company. sadly, that has changed. i have dined there twice within the last month and it seems everything has gone south. food quality, food portions, service, speed, friendliness... all have grossly deteriorated. montana meat company is now on my personal list of never again's , which is not an easy task to accomplish. if you are in the area and looking for a decent steak there are few options, other than giuseppe's on the weekends or the summerlin venues which are a bit further of a drive.' The customer feels sadness, disappointment, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: '5 years ago when i lived in this area i love the montana meat company. sadly, that has changed. i have dined there twice within the last month and it seems everything has gone south. food quality, food portions, service, speed, friendliness... all have grossly deteriorated. montana meat company is now on my personal list of never again's , which is not an easy task to accomplish. if you are in the area and looking for a decent steak there are few options, other than giuseppe's on the weekends or the summerlin venues which are a bit further of a drive.' The customer feels sadness, disappointment, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Montana Meat Company, we can focus on the following areas:

1. Food Quality: Ensure consistent quality in all dishes by regularly training and supervising kitchen staff, sourcing high-quality ingredients, and implementing rigorous quality control measures.

2. Food Portions: Review portion sizes to ensure they meet customer expectations and are consistent across all dishes.

3. Service: Train staff to provide friendly, attentive, and efficient service. This includes greeting customers promptly, checking in regularly, and addressing any concerns or issues promptly and professionally.

4. Speed: Improve kitchen efficiency to reduce wait times between ordering and receiving food."
1,"This review is for service only as I did not see any flower arrangements.\n\nI was looking for a local florist to help with my wedding flowers. Instead of buying the flowers from an online wholesale site, I preferred to buy from a local florist - however, I wanted to do the centerpieces and bouquets myself.  I went to Gloria's (and I believe I spoke with Gloria herself) and she was very, very rude to me. She did not like that I wanted to do the arrangements myself - which is fine if she said no, she wouldn't order flowers for me. However, she said she would order flowers for me but she just gave me attitude about it in the process. She, then, proceeded to ask me what kind of flowers I wanted. When I responded to say that I didn't know yet and was hoping a florist could help give me some guidance, she seemed shocked. \""You DON\""T KNOW??\"" I told her my wedding colors and, again, requested guidance from an expert.  She, again, asked me why I didn't know what flowers I wanted and then started to begrudgingly show me some flowers. By this point, I was very fed up and let her know that I would not be needing her services.\n\nSo, while I can not review any of her actual arrangements, I can say that my experience with this florist was extremely rude and I would prefer to go somewhere else.","this review is for service only as i did not see any flower arrangements. n ni was looking for a local florist to help with my wedding flowers. instead of buying the flowers from an online wholesale site, i preferred to buy from a local florist however, i wanted to do the centerpieces and bouquets myself. i went to gloria's and i believe i spoke with gloria herself and she was very, very rude to me. she did not like that i wanted to do the arrangements myself which is fine if she said no, she wouldn't order flowers for me. however, she said she would order flowers for me but she just gave me attitude about it in the process. she, then, proceeded to ask me what kind of flowers i wanted. when i responded to say that i didn't know yet and was hoping a florist could help give me some guidance, she seemed shocked. you don t know?? i told her my wedding colors and, again, requested guidance from an expert. she, again, asked me why i didn't know what flowers i wanted and then started to begrudgingly show me some flowers. by this point, i was very fed up and let her know that i would not be needing her services. n nso, while i can not review any of her actual arrangements, i can say that my experience with this florist was extremely rude and i would prefer to go somewhere else.","neutral, annoyance, disappointment","[INST] A customer left us a 1-star review: 'this review is for service only as i did not see any flower arrangements. n ni was looking for a local florist to help with my wedding flowers. instead of buying the flowers from an online wholesale site, i preferred to buy from a local florist however, i wanted to do the centerpieces and bouquets myself. i went to gloria's and i believe i spoke with gloria herself and she was very, very rude to me. she did not like that i wanted to do the arrangements myself which is fine if she said no, she wouldn't order flowers for me. however, she said she would order flowers for me but she just gave me attitude about it in the process. she, then, proceeded to ask me what kind of flowers i wanted. when i responded to say that i didn't know yet and was hoping a florist could help give me some guidance, she seemed shocked. you don t know?? i told her my wedding colors and, again, requested guidance from an expert. she, again, asked me why i didn't know what flowers i wanted and then started to begrudgingly show me some flowers. by this point, i was very fed up and let her know that i would not be needing her services. n nso, while i can not review any of her actual arrangements, i can say that my experience with this florist was extremely rude and i would prefer to go somewhere else.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this review is for service only as i did not see any flower arrangements. n ni was looking for a local florist to help with my wedding flowers. instead of buying the flowers from an online wholesale site, i preferred to buy from a local florist however, i wanted to do the centerpieces and bouquets myself. i went to gloria's and i believe i spoke with gloria herself and she was very, very rude to me. she did not like that i wanted to do the arrangements myself which is fine if she said no, she wouldn't order flowers for me. however, she said she would order flowers for me but she just gave me attitude about it in the process. she, then, proceeded to ask me what kind of flowers i wanted. when i responded to say that i didn't know yet and was hoping a florist could help give me some guidance, she seemed shocked. you don t know?? i told her my wedding colors and, again, requested guidance from an expert. she, again, asked me why i didn't know what flowers i wanted and then started to begrudgingly show me some flowers. by this point, i was very fed up and let her know that i would not be needing her services. n nso, while i can not review any of her actual arrangements, i can say that my experience with this florist was extremely rude and i would prefer to go somewhere else.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the customer's concerns: Respond to the review by acknowledging the customer's disappointment and frustration with the interaction they had with our florist. Apologize for the poor service they received and express empathy for their situation.

2. Offer a solution: Offer to connect the customer with a different florist who may be more suited to their needs. This could be a florist who specializes in DIY arrangements or one who is more open to working with customers who have specific ideas in mind."
1,"I was excited to try this after hearing the excitement from other people that \""Tommy's is coming to Vegas!!!\"" After a short description that included \""the chili is kind of like Hormel\"", I was in. I've always kind of liked Hormel chili, but I also always thought it to be the lowest possible standard for chili. Tommy's has lowered the bar. \n\nThe chili is a weird sticky/greasy concoction that they dump on everything. It barely tastes like anything... They give samples to everyone before they order, I think because they KNOW it's horrible and most people will hate it. \n\nEven after the bad sample, I got a chili cheeseburger, hoping it would work in its home environment. It didn't.","i was excited to try this after hearing the excitement from other people that tommy's is coming to vegas!!! after a short description that included the chili is kind of like hormel , i was in. i've always kind of liked hormel chili, but i also always thought it to be the lowest possible standard for chili. tommy's has lowered the bar. n nthe chili is a weird sticky greasy concoction that they dump on everything. it barely tastes like anything... they give samples to everyone before they order, i think because they know it's horrible and most people will hate it. n neven after the bad sample, i got a chili cheeseburger, hoping it would work in its home environment. it didn't.","excitement, neutral, approval","[INST] A customer left us a 1-star review: 'i was excited to try this after hearing the excitement from other people that tommy's is coming to vegas!!! after a short description that included the chili is kind of like hormel , i was in. i've always kind of liked hormel chili, but i also always thought it to be the lowest possible standard for chili. tommy's has lowered the bar. n nthe chili is a weird sticky greasy concoction that they dump on everything. it barely tastes like anything... they give samples to everyone before they order, i think because they know it's horrible and most people will hate it. n neven after the bad sample, i got a chili cheeseburger, hoping it would work in its home environment. it didn't.' The customer feels excitement, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i was excited to try this after hearing the excitement from other people that tommy's is coming to vegas!!! after a short description that included the chili is kind of like hormel , i was in. i've always kind of liked hormel chili, but i also always thought it to be the lowest possible standard for chili. tommy's has lowered the bar. n nthe chili is a weird sticky greasy concoction that they dump on everything. it barely tastes like anything... they give samples to everyone before they order, i think because they know it's horrible and most people will hate it. n neven after the bad sample, i got a chili cheeseburger, hoping it would work in its home environment. it didn't.' The customer feels excitement, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Enhance the taste and quality of the chili: The customer seems to have a low opinion of our chili, comparing it unfavorably to Hormel chili. We could work on improving the taste and texture of our chili to meet or exceed customer expectations.

2. Provide more detailed descriptions: The customer felt misled by the short description that included the chili being likened to Hormel. Providing more detailed and accurate descriptions of our dishes could help manage customer expectations."
1,"I visited this shop a few months ago. Awesome clothes. I had only looked at clothes on their website and they have a much broader selection in the shop. As I was shopping, the snotty store manager seemed very annoyed that people wanted to try on their clothes before making purchases. I've worked retail as well and I get it's stressful when it's busy but it's just apart of the job. Probably wouldn't have a job if it weren't busy. She continued to be rude to me, my friends and the other patrons in the shop. When we got to the register, the girl wanted to make sure we found everything we were looking for, politely we said yes, and the line behind us was growing. When a second girl tried to open the other register, the store manager humiliated her by rudely telling her not to do this and she needed to count stock. And the stock was just tank tops on a table that there were plenty of. It surprised me that she would speak to the staff so harshly, especially when she was trying to get the patrons to make purchases. I hope she's decided that this is not the job for her and has parted. She was terrible.","i visited this shop a few months ago. awesome clothes. i had only looked at clothes on their website and they have a much broader selection in the shop. as i was shopping, the snotty store manager seemed very annoyed that people wanted to try on their clothes before making purchases. i've worked retail as well and i get it's stressful when it's busy but it's just apart of the job. probably wouldn't have a job if it weren't busy. she continued to be rude to me, my friends and the other patrons in the shop. when we got to the register, the girl wanted to make sure we found everything we were looking for, politely we said yes, and the line behind us was growing. when a second girl tried to open the other register, the store manager humiliated her by rudely telling her not to do this and she needed to count stock. and the stock was just tank tops on a table that there were plenty of. it surprised me that she would speak to the staff so harshly, especially when she was trying to get the patrons to make purchases. i hope she's decided that this is not the job for her and has parted. she was terrible.","annoyance, admiration, disappointment","[INST] A customer left us a 1-star review: 'i visited this shop a few months ago. awesome clothes. i had only looked at clothes on their website and they have a much broader selection in the shop. as i was shopping, the snotty store manager seemed very annoyed that people wanted to try on their clothes before making purchases. i've worked retail as well and i get it's stressful when it's busy but it's just apart of the job. probably wouldn't have a job if it weren't busy. she continued to be rude to me, my friends and the other patrons in the shop. when we got to the register, the girl wanted to make sure we found everything we were looking for, politely we said yes, and the line behind us was growing. when a second girl tried to open the other register, the store manager humiliated her by rudely telling her not to do this and she needed to count stock. and the stock was just tank tops on a table that there were plenty of. it surprised me that she would speak to the staff so harshly, especially when she was trying to get the patrons to make purchases. i hope she's decided that this is not the job for her and has parted. she was terrible.' The customer feels annoyance, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i visited this shop a few months ago. awesome clothes. i had only looked at clothes on their website and they have a much broader selection in the shop. as i was shopping, the snotty store manager seemed very annoyed that people wanted to try on their clothes before making purchases. i've worked retail as well and i get it's stressful when it's busy but it's just apart of the job. probably wouldn't have a job if it weren't busy. she continued to be rude to me, my friends and the other patrons in the shop. when we got to the register, the girl wanted to make sure we found everything we were looking for, politely we said yes, and the line behind us was growing. when a second girl tried to open the other register, the store manager humiliated her by rudely telling her not to do this and she needed to count stock. and the stock was just tank tops on a table that there were plenty of. it surprised me that she would speak to the staff so harshly, especially when she was trying to get the patrons to make purchases. i hope she's decided that this is not the job for her and has parted. she was terrible.' The customer feels annoyance, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Training: Provide training to store managers and staff on customer service skills, including patience, empathy, and professionalism. Emphasize the importance of creating a welcoming and positive shopping environment.

2. Store Management: Encourage store managers to maintain a calm and friendly demeanor, even during busy periods. They should prioritize assisting customers and ensuring their needs are met, rather than focusing on tasks like counting stock.

3. Communication: Encourage open communication between staff members, promoting a teamwork approach."
1,"Worst customer service ever. Was just at the blue diamond store because by battery died.  Before shutting my engine off, I  asked an employee if they will install the battery and said yes. The person at counter sounded uninterested when I approached and just instructed me rudely to go pop the hood so another guy can do a diagnostics. They told me I need a new one. After waiting patiently for another 45 minutes, I was told that the manger said they won't be able to install the battery because it will take 45 minutes for them to do it. He added they cannot spend too much time just doing that for me.  And what am I supposed to do? They said I can buy the battery and install it myself. Why is there no zero star rating - it really deserves a negative!","worst customer service ever. was just at the blue diamond store because by battery died. before shutting my engine off, i asked an employee if they will install the battery and said yes. the person at counter sounded uninterested when i approached and just instructed me rudely to go pop the hood so another guy can do a diagnostics. they told me i need a new one. after waiting patiently for another 45 minutes, i was told that the manger said they won't be able to install the battery because it will take 45 minutes for them to do it. he added they cannot spend too much time just doing that for me. and what am i supposed to do? they said i can buy the battery and install it myself. why is there no zero star rating it really deserves a negative!","annoyance, neutral, disappointment","[INST] A customer left us a 1-star review: 'worst customer service ever. was just at the blue diamond store because by battery died. before shutting my engine off, i asked an employee if they will install the battery and said yes. the person at counter sounded uninterested when i approached and just instructed me rudely to go pop the hood so another guy can do a diagnostics. they told me i need a new one. after waiting patiently for another 45 minutes, i was told that the manger said they won't be able to install the battery because it will take 45 minutes for them to do it. he added they cannot spend too much time just doing that for me. and what am i supposed to do? they said i can buy the battery and install it myself. why is there no zero star rating it really deserves a negative!' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'worst customer service ever. was just at the blue diamond store because by battery died. before shutting my engine off, i asked an employee if they will install the battery and said yes. the person at counter sounded uninterested when i approached and just instructed me rudely to go pop the hood so another guy can do a diagnostics. they told me i need a new one. after waiting patiently for another 45 minutes, i was told that the manger said they won't be able to install the battery because it will take 45 minutes for them to do it. he added they cannot spend too much time just doing that for me. and what am i supposed to do? they said i can buy the battery and install it myself. why is there no zero star rating it really deserves a negative!' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Blue Diamond Store, the following steps could be taken:

1. Train employees on providing friendly and attentive customer service. The customer felt uninterested and rudely instructed, which may have contributed to their negative experience.

2. Improve communication with customers about wait times and expectations. The customer waited 45 minutes for the battery to be installed, only to be told that it would take another 45 minutes. Providing more accurate and timely information about wait times could help manage customer expectations and reduce frustration.

3. Offer a range of services to meet customers' needs."
1,Worst climbing gym I have ever been to. Customer service was a joke. Wall appears as if a boy scout went ham with a few sheets of plywood back in the 80s and then did nothing since then. Holds are prehistoric and grimy. Setting is subpar. Insurance doesn't allow for people who can't belay to be belayed? Better off climbing the outside of the building for a good pump..,worst climbing gym i have ever been to. customer service was a joke. wall appears as if a boy scout went ham with a few sheets of plywood back in the 80s and then did nothing since then. holds are prehistoric and grimy. setting is subpar. insurance doesn't allow for people who can't belay to be belayed? better off climbing the outside of the building for a good pump..,"annoyance, disapproval, disappointment","[INST] A customer left us a 1-star review: 'worst climbing gym i have ever been to. customer service was a joke. wall appears as if a boy scout went ham with a few sheets of plywood back in the 80s and then did nothing since then. holds are prehistoric and grimy. setting is subpar. insurance doesn't allow for people who can't belay to be belayed? better off climbing the outside of the building for a good pump..' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'worst climbing gym i have ever been to. customer service was a joke. wall appears as if a boy scout went ham with a few sheets of plywood back in the 80s and then did nothing since then. holds are prehistoric and grimy. setting is subpar. insurance doesn't allow for people who can't belay to be belayed? better off climbing the outside of the building for a good pump..' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at our climbing gym, we can take the following steps:

1. Address the customer service issue: Reach out to the customer to apologize for their negative experience and offer a solution, such as a complimentary day pass or a discount on future visits, to make amends.

2. Improve the facility: Invest in updating the climbing walls, holds, and overall appearance of the gym to create a more modern and inviting environment.

3. Enhance the setting: Offer a variety of routes and boulder problems to cater to different skill levels and preferences, and ensure that the gym is clean and well-maintained."
1,"I normally love hungry howies, especially for the flavored crust. First I tried calling, and the manager Kristen asks to put me on hold, and I say yes of course and she hangs up on me. So I call back and I get a different person, who takes my order for delivery, and credit card information and confirms it will be delivered in 30-45 mins. 10-15 minutes later I receive a call back saying that they don't deliver to my address, and that they won't charge my card and give me a phone number for a location that will deliver. Well the other location they sent me to doesn't deliver either and is further away. Frustrated I decide to call Pizza Hut, seeing that I have been trying to order a pizza for 45 minutes now. Also I check my card, and it has been charged for the order that I placed but was refused to receive. I am beyond angry and will never eat here again. Even though I was shortly out of delivery range, they should have still delivered since they already charged my credit card!","i normally love hungry howies, especially for the flavored crust. first i tried calling, and the manager kristen asks to put me on hold, and i say yes of course and she hangs up on me. so i call back and i get a different person, who takes my order for delivery, and credit card information and confirms it will be delivered in 30 45 mins. 10 15 minutes later i receive a call back saying that they don't deliver to my address, and that they won't charge my card and give me a phone number for a location that will deliver. well the other location they sent me to doesn't deliver either and is further away. frustrated i decide to call pizza hut, seeing that i have been trying to order a pizza for 45 minutes now. also i check my card, and it has been charged for the order that i placed but was refused to receive. i am beyond angry and will never eat here again. even though i was shortly out of delivery range, they should have still delivered since they already charged my credit card!","neutral, love, disappointment","[INST] A customer left us a 1-star review: 'i normally love hungry howies, especially for the flavored crust. first i tried calling, and the manager kristen asks to put me on hold, and i say yes of course and she hangs up on me. so i call back and i get a different person, who takes my order for delivery, and credit card information and confirms it will be delivered in 30 45 mins. 10 15 minutes later i receive a call back saying that they don't deliver to my address, and that they won't charge my card and give me a phone number for a location that will deliver. well the other location they sent me to doesn't deliver either and is further away. frustrated i decide to call pizza hut, seeing that i have been trying to order a pizza for 45 minutes now. also i check my card, and it has been charged for the order that i placed but was refused to receive. i am beyond angry and will never eat here again. even though i was shortly out of delivery range, they should have still delivered since they already charged my credit card!' The customer feels neutral, love, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i normally love hungry howies, especially for the flavored crust. first i tried calling, and the manager kristen asks to put me on hold, and i say yes of course and she hangs up on me. so i call back and i get a different person, who takes my order for delivery, and credit card information and confirms it will be delivered in 30 45 mins. 10 15 minutes later i receive a call back saying that they don't deliver to my address, and that they won't charge my card and give me a phone number for a location that will deliver. well the other location they sent me to doesn't deliver either and is further away. frustrated i decide to call pizza hut, seeing that i have been trying to order a pizza for 45 minutes now. also i check my card, and it has been charged for the order that i placed but was refused to receive. i am beyond angry and will never eat here again. even though i was shortly out of delivery range, they should have still delivered since they already charged my credit card!' The customer feels neutral, love, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Improve communication: Ensure that our staff is trained to handle customer inquiries professionally and courteously. In this case, the manager should have communicated better with the customer and not hung up without resolving the issue.

2. Verify delivery area: Before taking an order, verify that the delivery address is within our service area to avoid any confusion or frustration for the customer.

3. Accurate information: Ensure that the delivery time estimates are accurate and communicated clearly to the customer."
1,"I would not go back to this place, even though it is close. It looks run down and dirty inside, both in the waiting areas and exam rooms. I did not feel very confident in the skills or assessment done by the doctor or the staff. It seemed quick and not very thorough.","i would not go back to this place, even though it is close. it looks run down and dirty inside, both in the waiting areas and exam rooms. i did not feel very confident in the skills or assessment done by the doctor or the staff. it seemed quick and not very thorough.","disapproval, disappointment, annoyance","[INST] A customer left us a 1-star review: 'i would not go back to this place, even though it is close. it looks run down and dirty inside, both in the waiting areas and exam rooms. i did not feel very confident in the skills or assessment done by the doctor or the staff. it seemed quick and not very thorough.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i would not go back to this place, even though it is close. it looks run down and dirty inside, both in the waiting areas and exam rooms. i did not feel very confident in the skills or assessment done by the doctor or the staff. it seemed quick and not very thorough.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Cleanliness: Enhance the cleanliness and appearance of the waiting areas and exam rooms to create a more welcoming and professional environment.

2. Staff Training: Provide additional training to staff members on communication skills, patient assessment, and the importance of thoroughness in their work.

3. Doctor's Examination: Ensure that doctors are taking the time needed to perform thorough examinations and explain their findings clearly to patients.

4. Customer Feedback: Implement a system for collecting and addressing customer feedback to demonstrate a commitment to continuous improvement."
1,Complaint not properly addressed!!!\nI had a full leg wax and got burned. The technique was immature and when I called the salon to complain they offered me products to buy. That's ridiculous way of doing business. I went to the Scottsdale location and will NEVER be going back. Stay away from that place.,complaint not properly addressed!!! ni had a full leg wax and got burned. the technique was immature and when i called the salon to complain they offered me products to buy. that's ridiculous way of doing business. i went to the scottsdale location and will never be going back. stay away from that place.,"annoyance, anger, disapproval","[INST] A customer left us a 1-star review: 'complaint not properly addressed!!! ni had a full leg wax and got burned. the technique was immature and when i called the salon to complain they offered me products to buy. that's ridiculous way of doing business. i went to the scottsdale location and will never be going back. stay away from that place.' The customer feels annoyance, anger, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'complaint not properly addressed!!! ni had a full leg wax and got burned. the technique was immature and when i called the salon to complain they offered me products to buy. that's ridiculous way of doing business. i went to the scottsdale location and will never be going back. stay away from that place.' The customer feels annoyance, anger, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review by acknowledging the customer's complaint and expressing empathy for their experience.

2. Apologize sincerely: Offer a genuine apology for the poor service they received and the resulting burn.

3. Offer a solution: Address the customer's concern by offering a complimentary service to rectify the situation, such as a free leg wax or a discount on future services.

4. Address the technique: Assure the customer that we will address the issue with our technicians to ensure that they are properly trained and use mature techniques."
1,"The first time we had My Mother's Restaurant was months ago. My husband and I were feeling homesick, and being from Illinois we got excited when we saw that My Mother's Restaurant had deep dish \""Chicago Style.\"" It was such a lie and a huge let down. The pizza was not deep dish,  it was not \""Chicago Style,\"" rather it was thick crust. It was so thick that we could not taste the topping, just the crust. \n---------------------\nLast night we decided to give this place another try since our favorite pizza restaurant was closed. After being on hold for almost 10 minutes right off the get go (which was no big deal since they were busy), my husband finally got to talk to someone. He had to repeat the pizza topping order twice, and the buffalo wings four times. They told us 35-45 mins since they were busy. \n\nWhen the delivery finally came, we were starving and I was really looking forward to their wings (I had been craving buffalo wings for weeks now).  The pizza was okay, the topping were correct but the dough was a little on the dry side. Now for the wings I had been craving, that came with a side of ranch and celery. They sent us the wrong one. They sent BBQ, and not the buffalo that we wanted, even after my husband repeated himself four times. \n\nI've heard that their other food is great but after last night's dinner being such a failure, we will never be ordering from this restaurant again. We've been disappointed with them twice now. \n\nWe like to support local restaurants, we won't be supporting this one.","the first time we had my mother's restaurant was months ago. my husband and i were feeling homesick, and being from illinois we got excited when we saw that my mother's restaurant had deep dish chicago style. it was such a lie and a huge let down. the pizza was not deep dish, it was not chicago style, rather it was thick crust. it was so thick that we could not taste the topping, just the crust. n nlast night we decided to give this place another try since our favorite pizza restaurant was closed. after being on hold for almost 10 minutes right off the get go which was no big deal since they were busy , my husband finally got to talk to someone. he had to repeat the pizza topping order twice, and the buffalo wings four times. they told us 35 45 mins since they were busy. n nwhen the delivery finally came, we were starving and i was really looking forward to their wings i had been craving buffalo wings for weeks now . the pizza was okay, the topping were correct but the dough was a little on the dry side. now for the wings i had been craving, that came with a side of ranch and celery. they sent us the wrong one. they sent bbq, and not the buffalo that we wanted, even after my husband repeated himself four times. n ni've heard that their other food is great but after last night's dinner being such a failure, we will never be ordering from this restaurant again. we've been disappointed with them twice now. n nwe like to support local restaurants, we won't be supporting this one.","excitement, neutral, joy","[INST] A customer left us a 1-star review: 'the first time we had my mother's restaurant was months ago. my husband and i were feeling homesick, and being from illinois we got excited when we saw that my mother's restaurant had deep dish chicago style. it was such a lie and a huge let down. the pizza was not deep dish, it was not chicago style, rather it was thick crust. it was so thick that we could not taste the topping, just the crust. n nlast night we decided to give this place another try since our favorite pizza restaurant was closed. after being on hold for almost 10 minutes right off the get go which was no big deal since they were busy , my husband finally got to talk to someone. he had to repeat the pizza topping order twice, and the buffalo wings four times. they told us 35 45 mins since they were busy. n nwhen the delivery finally came, we were starving and i was really looking forward to their wings i had been craving buffalo wings for weeks now . the pizza was okay, the topping were correct but the dough was a little on the dry side. now for the wings i had been craving, that came with a side of ranch and celery. they sent us the wrong one. they sent bbq, and not the buffalo that we wanted, even after my husband repeated himself four times. n ni've heard that their other food is great but after last night's dinner being such a failure, we will never be ordering from this restaurant again. we've been disappointed with them twice now. n nwe like to support local restaurants, we won't be supporting this one.' The customer feels excitement, neutral, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the first time we had my mother's restaurant was months ago. my husband and i were feeling homesick, and being from illinois we got excited when we saw that my mother's restaurant had deep dish chicago style. it was such a lie and a huge let down. the pizza was not deep dish, it was not chicago style, rather it was thick crust. it was so thick that we could not taste the topping, just the crust. n nlast night we decided to give this place another try since our favorite pizza restaurant was closed. after being on hold for almost 10 minutes right off the get go which was no big deal since they were busy , my husband finally got to talk to someone. he had to repeat the pizza topping order twice, and the buffalo wings four times. they told us 35 45 mins since they were busy. n nwhen the delivery finally came, we were starving and i was really looking forward to their wings i had been craving buffalo wings for weeks now . the pizza was okay, the topping were correct but the dough was a little on the dry side. now for the wings i had been craving, that came with a side of ranch and celery. they sent us the wrong one. they sent bbq, and not the buffalo that we wanted, even after my husband repeated himself four times. n ni've heard that their other food is great but after last night's dinner being such a failure, we will never be ordering from this restaurant again. we've been disappointed with them twice now. n nwe like to support local restaurants, we won't be supporting this one.' The customer feels excitement, neutral, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Authenticity: Ensure that the Chicago-style deep dish pizza is accurately represented and prepared as per traditional recipes.

2. Communication: Improve the phone ordering process by reducing hold times and ensuring clear communication of orders to minimize misunderstandings.

3. Quality control: Address the issue of dry pizza dough by improving the baking process or adjusting the recipe.

4. Accuracy: Ensure that orders are correctly prepared and delivered, especially when customers have specific requests or cravings."
1,"I have to give this establishment a major FAIL tonight. Didn't wanna do it, but their completely amateurish, mindless faux pas tonight behind the bar forced me to do it.\n\nOkay, so...what bartender would toss out an almost-full champagne flute of high-end sparkling sake - wait for it - with a receipt covering the top of it (universal barspeak for \""do not touch\""!)??? Apparently \""Doug\"" would. So, I return from a quick trip to the restroom and find my receipts, water glass and champagne flute mostly full of my Zipang disposed of by the man who was just seconds earlier being so kind and accommodating.\n\nWell, something's very wrong with this picture, folks. And, did they apologize, when I expressed my dismay, saying \""That's why I put the receipt on top of the glass...it was an almost-full flute...\""? No. Just a \""get him another one\"" directive from the manager to good ol' Dougie...nothing from the barkeep in question like \""Oh, sorry, man. Thought you'd split and left most your drink, covered by your receipt\"" (Apparently a quite common occurrence in \""Doug World\"")...Nah, just an uncomfortable vibe due to their (his) glaringly poor bartending decision. I sipped my replacement drink and was treated as if I should have cleared out already - or was it the painful embarrassment of a ridiculous bartending mistake hovering over us at that point? I should think the latter. Both are uncomfortable and should be avoided at all costs.\n\nUh, bottom line (and covered in Bartending Basics 101), Stingray staff: Any object covering a mostly-full drink is probably an indicator from the patron that they are coming back, and wish to consume the rest of said drink.","i have to give this establishment a major fail tonight. didn't wanna do it, but their completely amateurish, mindless faux pas tonight behind the bar forced me to do it. n nokay, so...what bartender would toss out an almost full champagne flute of high end sparkling sake wait for it with a receipt covering the top of it universal barspeak for do not touch ! ??? apparently doug would. so, i return from a quick trip to the restroom and find my receipts, water glass and champagne flute mostly full of my zipang disposed of by the man who was just seconds earlier being so kind and accommodating. n nwell, something's very wrong with this picture, folks. and, did they apologize, when i expressed my dismay, saying that's why i put the receipt on top of the glass...it was an almost full flute... ? no. just a get him another one directive from the manager to good ol' dougie...nothing from the barkeep in question like oh, sorry, man. thought you'd split and left most your drink, covered by your receipt apparently a quite common occurrence in doug world ...nah, just an uncomfortable vibe due to their his glaringly poor bartending decision. i sipped my replacement drink and was treated as if i should have cleared out already or was it the painful embarrassment of a ridiculous bartending mistake hovering over us at that point? i should think the latter. both are uncomfortable and should be avoided at all costs. n nuh, bottom line and covered in bartending basics 101 , stingray staff any object covering a mostly full drink is probably an indicator from the patron that they are coming back, and wish to consume the rest of said drink.","neutral, disapproval, disappointment","[INST] A customer left us a 1-star review: 'i have to give this establishment a major fail tonight. didn't wanna do it, but their completely amateurish, mindless faux pas tonight behind the bar forced me to do it. n nokay, so...what bartender would toss out an almost full champagne flute of high end sparkling sake wait for it with a receipt covering the top of it universal barspeak for do not touch ! ??? apparently doug would. so, i return from a quick trip to the restroom and find my receipts, water glass and champagne flute mostly full of my zipang disposed of by the man who was just seconds earlier being so kind and accommodating. n nwell, something's very wrong with this picture, folks. and, did they apologize, when i expressed my dismay, saying that's why i put the receipt on top of the glass...it was an almost full flute... ? no. just a get him another one directive from the manager to good ol' dougie...nothing from the barkeep in question like oh, sorry, man. thought you'd split and left most your drink, covered by your receipt apparently a quite common occurrence in doug world ...nah, just an uncomfortable vibe due to their his glaringly poor bartending decision. i sipped my replacement drink and was treated as if i should have cleared out already or was it the painful embarrassment of a ridiculous bartending mistake hovering over us at that point? i should think the latter. both are uncomfortable and should be avoided at all costs. n nuh, bottom line and covered in bartending basics 101 , stingray staff any object covering a mostly full drink is probably an indicator from the patron that they are coming back, and wish to consume the rest of said drink.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i have to give this establishment a major fail tonight. didn't wanna do it, but their completely amateurish, mindless faux pas tonight behind the bar forced me to do it. n nokay, so...what bartender would toss out an almost full champagne flute of high end sparkling sake wait for it with a receipt covering the top of it universal barspeak for do not touch ! ??? apparently doug would. so, i return from a quick trip to the restroom and find my receipts, water glass and champagne flute mostly full of my zipang disposed of by the man who was just seconds earlier being so kind and accommodating. n nwell, something's very wrong with this picture, folks. and, did they apologize, when i expressed my dismay, saying that's why i put the receipt on top of the glass...it was an almost full flute... ? no. just a get him another one directive from the manager to good ol' dougie...nothing from the barkeep in question like oh, sorry, man. thought you'd split and left most your drink, covered by your receipt apparently a quite common occurrence in doug world ...nah, just an uncomfortable vibe due to their his glaringly poor bartending decision. i sipped my replacement drink and was treated as if i should have cleared out already or was it the painful embarrassment of a ridiculous bartending mistake hovering over us at that point? i should think the latter. both are uncomfortable and should be avoided at all costs. n nuh, bottom line and covered in bartending basics 101 , stingray staff any object covering a mostly full drink is probably an indicator from the patron that they are coming back, and wish to consume the rest of said drink.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Train staff on proper bar etiquette, including not discarding drinks with receipts on top, as this may be interpreted as the customer intending to return and finish the drink.

2. Implement a system for handling customer drinks when they are away from the bar, such as placing a marker or tag on the drink to indicate it belongs to a customer.

3. Encourage staff to apologize and show empathy when mistakes are made, and offer solutions to make up for the mistake, such as offering a complimentary drink or discount."
1,"We went there for the karaoke. However, the bar had a 2 drink minimum even for the designated driver. And they have a policy of evicting customers that don't have a drink in front of them. Very poor service from waitresses on the floor and bar. Even though I was tipping (for soda) at first. The security team is a bunch of pushy emotional kids so I had to take my complaints to their supervisors. This place really put a damper on our celebrations so we cut as soon as I reported our issues.","we went there for the karaoke. however, the bar had a 2 drink minimum even for the designated driver. and they have a policy of evicting customers that don't have a drink in front of them. very poor service from waitresses on the floor and bar. even though i was tipping for soda at first. the security team is a bunch of pushy emotional kids so i had to take my complaints to their supervisors. this place really put a damper on our celebrations so we cut as soon as i reported our issues.","annoyance, neutral, disappointment","[INST] A customer left us a 1-star review: 'we went there for the karaoke. however, the bar had a 2 drink minimum even for the designated driver. and they have a policy of evicting customers that don't have a drink in front of them. very poor service from waitresses on the floor and bar. even though i was tipping for soda at first. the security team is a bunch of pushy emotional kids so i had to take my complaints to their supervisors. this place really put a damper on our celebrations so we cut as soon as i reported our issues.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'we went there for the karaoke. however, the bar had a 2 drink minimum even for the designated driver. and they have a policy of evicting customers that don't have a drink in front of them. very poor service from waitresses on the floor and bar. even though i was tipping for soda at first. the security team is a bunch of pushy emotional kids so i had to take my complaints to their supervisors. this place really put a damper on our celebrations so we cut as soon as i reported our issues.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider implementing the following changes:

1. Revise the karaoke policy: Remove or adjust the 2-drink minimum for designated drivers. This will make the establishment more accessible and welcoming to a wider range of customers.

2. Train staff on customer service: Ensure that waitstaff and bar personnel are trained to provide friendly, attentive service. This includes being aware of and accommodating special requests, such as serving non-alcoholic drinks to designated drivers.

3. Review bar policies: Examine the policy of requiring customers to have a drink in front of them at all times."
1,"I've been here about 5 or 6 times in the past few years. Every time I stay at Luxor I look forward to coming here. \n\nOur visit yesterday ruined it all. We checked in using Yelp! and foursquare.  There was a check-in deal on foursquare for \""Buy One get One Half Off\"" margaritas.   When we showed the offer to the server he was surprised and hadn't seen it before. He talked to the manager and was told that the offer was per person, meaning one person had to buy two margaritas for themselves to get the deal. Ok. Not a big deal -- it would only have saved me $6. The server asked if we wanted to see the manager for a better explanation. We agreed. \n\nThe manager Danny came to our table. He was extremely rude and insulted us before we even spoke. He said that it was his decision about how to administer a deal and that he wasn't changing his mind. Again, before we even spoke or asked a question. Odd. Then, he said that it was a corporate decision and that he 'wasn't getting in trouble for anyone.'. \n\nWhen I showed Danny the actual offer on foursquare, which lacked special fine print or terms, he said, \""Again. Sorry.\""\n\nDanny was a complete jerk over $6. He lost the restaurant a repeat customer.","i've been here about 5 or 6 times in the past few years. every time i stay at luxor i look forward to coming here. n nour visit yesterday ruined it all. we checked in using yelp! and foursquare. there was a check in deal on foursquare for buy one get one half off margaritas. when we showed the offer to the server he was surprised and hadn't seen it before. he talked to the manager and was told that the offer was per person, meaning one person had to buy two margaritas for themselves to get the deal. ok. not a big deal it would only have saved me 6. the server asked if we wanted to see the manager for a better explanation. we agreed. n nthe manager danny came to our table. he was extremely rude and insulted us before we even spoke. he said that it was his decision about how to administer a deal and that he wasn't changing his mind. again, before we even spoke or asked a question. odd. then, he said that it was a corporate decision and that he 'wasn't getting in trouble for anyone.'. n nwhen i showed danny the actual offer on foursquare, which lacked special fine print or terms, he said, again. sorry. n ndanny was a complete jerk over 6. he lost the restaurant a repeat customer.","surprise, neutral, realization","[INST] A customer left us a 1-star review: 'i've been here about 5 or 6 times in the past few years. every time i stay at luxor i look forward to coming here. n nour visit yesterday ruined it all. we checked in using yelp! and foursquare. there was a check in deal on foursquare for buy one get one half off margaritas. when we showed the offer to the server he was surprised and hadn't seen it before. he talked to the manager and was told that the offer was per person, meaning one person had to buy two margaritas for themselves to get the deal. ok. not a big deal it would only have saved me 6. the server asked if we wanted to see the manager for a better explanation. we agreed. n nthe manager danny came to our table. he was extremely rude and insulted us before we even spoke. he said that it was his decision about how to administer a deal and that he wasn't changing his mind. again, before we even spoke or asked a question. odd. then, he said that it was a corporate decision and that he 'wasn't getting in trouble for anyone.'. n nwhen i showed danny the actual offer on foursquare, which lacked special fine print or terms, he said, again. sorry. n ndanny was a complete jerk over 6. he lost the restaurant a repeat customer.' The customer feels surprise, neutral, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i've been here about 5 or 6 times in the past few years. every time i stay at luxor i look forward to coming here. n nour visit yesterday ruined it all. we checked in using yelp! and foursquare. there was a check in deal on foursquare for buy one get one half off margaritas. when we showed the offer to the server he was surprised and hadn't seen it before. he talked to the manager and was told that the offer was per person, meaning one person had to buy two margaritas for themselves to get the deal. ok. not a big deal it would only have saved me 6. the server asked if we wanted to see the manager for a better explanation. we agreed. n nthe manager danny came to our table. he was extremely rude and insulted us before we even spoke. he said that it was his decision about how to administer a deal and that he wasn't changing his mind. again, before we even spoke or asked a question. odd. then, he said that it was a corporate decision and that he 'wasn't getting in trouble for anyone.'. n nwhen i showed danny the actual offer on foursquare, which lacked special fine print or terms, he said, again. sorry. n ndanny was a complete jerk over 6. he lost the restaurant a repeat customer.' The customer feels surprise, neutral, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps can be taken:

1. Train staff on understanding and implementing promotions and deals effectively. The server should have been familiar with the Foursquare offer and its terms.

2. Improve customer service skills, especially for managers. Danny's behavior was unprofessional and rude, which negatively impacted the customer's experience.

3. Clarify the terms of promotions and deals clearly to avoid misunderstandings. If the offer had special fine print or terms, it should have been communicated to the customer.

4. Offer an apology and compensation for the poor experience."
1,"Wow.   DO NOT BUY THE SERVICE warranty.   They will sell it to you and not honor it.  Had them tell me i only had a warranty on one tire (after buying tires from them for years) and then when I showed them the paperwork, they found another way to get out of the warranty.   The WORST.\n\nWent to a different Tire Works in Henderson and they repaired a tire they should not have.   Mind you this is a mini-van filled with my wife and children.\n\nThere is NO customer service.","wow. do not buy the service warranty. they will sell it to you and not honor it. had them tell me i only had a warranty on one tire after buying tires from them for years and then when i showed them the paperwork, they found another way to get out of the warranty. the worst. n nwent to a different tire works in henderson and they repaired a tire they should not have. mind you this is a mini van filled with my wife and children. n nthere is no customer service.","annoyance, neutral, disapproval","[INST] A customer left us a 1-star review: 'wow. do not buy the service warranty. they will sell it to you and not honor it. had them tell me i only had a warranty on one tire after buying tires from them for years and then when i showed them the paperwork, they found another way to get out of the warranty. the worst. n nwent to a different tire works in henderson and they repaired a tire they should not have. mind you this is a mini van filled with my wife and children. n nthere is no customer service.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'wow. do not buy the service warranty. they will sell it to you and not honor it. had them tell me i only had a warranty on one tire after buying tires from them for years and then when i showed them the paperwork, they found another way to get out of the warranty. the worst. n nwent to a different tire works in henderson and they repaired a tire they should not have. mind you this is a mini van filled with my wife and children. n nthere is no customer service.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Review and improve warranty claim process: Ensure that the warranty process is clear, consistent, and easy to understand for customers. This includes providing detailed information about what is covered under the warranty and how to make a claim.

2. Improve communication with customers: Be proactive in communicating with customers about their warranty coverage. This could include sending regular updates about the status of their warranty, as well as clear and concise explanations of any issues that arise.

3. Provide exceptional customer service: Train staff to handle customer complaints and concerns in a professional and empathetic manner."
1,"I visited Freedom Square Diner on a Sunday for a late breakfast. My girlfriend and I arrived at 10:45 and we're told there was a 15 minute wait, which was no big deal.  We were then seated around 11:00. We ordered our food shortly thereafter.  To make a long story short we were brought the wrong food (I ordered an omelette I received sunny side up eggs) after 20 minutes. We then had to wait an additional 35 minutes for the correct meals. Which still weren't exactly what we had ordered. My girlfriend asked for sausage she got bacon. I asked for Mancini's bread but received rye. The home fries were also undercooked. By that point we had both lost our appetites. I like supporting local businesses, but next time I'll go to a chain.","i visited freedom square diner on a sunday for a late breakfast. my girlfriend and i arrived at 10 45 and we're told there was a 15 minute wait, which was no big deal. we were then seated around 11 00. we ordered our food shortly thereafter. to make a long story short we were brought the wrong food i ordered an omelette i received sunny side up eggs after 20 minutes. we then had to wait an additional 35 minutes for the correct meals. which still weren't exactly what we had ordered. my girlfriend asked for sausage she got bacon. i asked for mancini's bread but received rye. the home fries were also undercooked. by that point we had both lost our appetites. i like supporting local businesses, but next time i'll go to a chain.","neutral, disappointment, annoyance","[INST] A customer left us a 1-star review: 'i visited freedom square diner on a sunday for a late breakfast. my girlfriend and i arrived at 10 45 and we're told there was a 15 minute wait, which was no big deal. we were then seated around 11 00. we ordered our food shortly thereafter. to make a long story short we were brought the wrong food i ordered an omelette i received sunny side up eggs after 20 minutes. we then had to wait an additional 35 minutes for the correct meals. which still weren't exactly what we had ordered. my girlfriend asked for sausage she got bacon. i asked for mancini's bread but received rye. the home fries were also undercooked. by that point we had both lost our appetites. i like supporting local businesses, but next time i'll go to a chain.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i visited freedom square diner on a sunday for a late breakfast. my girlfriend and i arrived at 10 45 and we're told there was a 15 minute wait, which was no big deal. we were then seated around 11 00. we ordered our food shortly thereafter. to make a long story short we were brought the wrong food i ordered an omelette i received sunny side up eggs after 20 minutes. we then had to wait an additional 35 minutes for the correct meals. which still weren't exactly what we had ordered. my girlfriend asked for sausage she got bacon. i asked for mancini's bread but received rye. the home fries were also undercooked. by that point we had both lost our appetites. i like supporting local businesses, but next time i'll go to a chain.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Freedom Square Diner, consider the following steps:

1. Reduce wait times: Address the 15-minute wait time by either seating customers more quickly or increasing staff during peak hours.

2. Improve order accuracy: Ensure that orders are correctly prepared and delivered to the table. Implement a double-check system for orders to minimize errors.

3. Enhance communication: Keep customers informed about any delays or issues with their orders. Apologize for mistakes and offer solutions, such as complimentary items or a discount on the meal."
1,"Went here today with my daughter for a late lunch. The place was fairly empty. We waited about 10 minutes before we even saw a server. Now if you like really hot salsa then this is the place for you, but I am from Louisiana and the salsa here took my breath away it was so hot. On top of that I didn't have water or my drink yet. Our server was very abrupt and to the point ( no friendliness here folks). When we were leaving we passed right behind the hostess who was playing on her cell phone and not a good by, thank y'all for coming in or nothing. There are a lot of better and friendlier Mexican places to eat in this area. Won't be going back.","went here today with my daughter for a late lunch. the place was fairly empty. we waited about 10 minutes before we even saw a server. now if you like really hot salsa then this is the place for you, but i am from louisiana and the salsa here took my breath away it was so hot. on top of that i didn't have water or my drink yet. our server was very abrupt and to the point no friendliness here folks . when we were leaving we passed right behind the hostess who was playing on her cell phone and not a good by, thank y'all for coming in or nothing. there are a lot of better and friendlier mexican places to eat in this area. won't be going back.","gratitude, neutral, annoyance","[INST] A customer left us a 1-star review: 'went here today with my daughter for a late lunch. the place was fairly empty. we waited about 10 minutes before we even saw a server. now if you like really hot salsa then this is the place for you, but i am from louisiana and the salsa here took my breath away it was so hot. on top of that i didn't have water or my drink yet. our server was very abrupt and to the point no friendliness here folks . when we were leaving we passed right behind the hostess who was playing on her cell phone and not a good by, thank y'all for coming in or nothing. there are a lot of better and friendlier mexican places to eat in this area. won't be going back.' The customer feels gratitude, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'went here today with my daughter for a late lunch. the place was fairly empty. we waited about 10 minutes before we even saw a server. now if you like really hot salsa then this is the place for you, but i am from louisiana and the salsa here took my breath away it was so hot. on top of that i didn't have water or my drink yet. our server was very abrupt and to the point no friendliness here folks . when we were leaving we passed right behind the hostess who was playing on her cell phone and not a good by, thank y'all for coming in or nothing. there are a lot of better and friendlier mexican places to eat in this area. won't be going back.' The customer feels gratitude, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve service speed: Ensure servers are prompt in attending to customers, especially when the restaurant is not busy.

2. Offer a variety of salsa options: Offer a range of salsa options, including milder options, to cater to customers with different preferences.

3. Train staff on customer service: Train staff to be more friendly, welcoming, and attentive to customers. This includes greeting customers upon arrival, checking in regularly, and saying goodbye when customers leave."
1,"We stayed at the golden nugget, feb. 8,9,10, five of us. It took us awhile to figure it \nout , their slot machines don't  pay nothing, absolutely nothing. Nothing to keep\nyou around, not even little something's  to keep you playing. Well, we just ambled\nout the door to greener pastures and slot machines that weren't so tight. We're from\nout of state, just thought of giving people heads up.","we stayed at the golden nugget, feb. 8,9,10, five of us. it took us awhile to figure it nout , their slot machines don't pay nothing, absolutely nothing. nothing to keep nyou around, not even little something's to keep you playing. well, we just ambled nout the door to greener pastures and slot machines that weren't so tight. we're from nout of state, just thought of giving people heads up.","neutral, disapproval, annoyance","[INST] A customer left us a 1-star review: 'we stayed at the golden nugget, feb. 8,9,10, five of us. it took us awhile to figure it nout , their slot machines don't pay nothing, absolutely nothing. nothing to keep nyou around, not even little something's to keep you playing. well, we just ambled nout the door to greener pastures and slot machines that weren't so tight. we're from nout of state, just thought of giving people heads up.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'we stayed at the golden nugget, feb. 8,9,10, five of us. it took us awhile to figure it nout , their slot machines don't pay nothing, absolutely nothing. nothing to keep nyou around, not even little something's to keep you playing. well, we just ambled nout the door to greener pastures and slot machines that weren't so tight. we're from nout of state, just thought of giving people heads up.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at the Golden Nugget, consider the following steps:

1. Address the primary concern: Examine the slot machines' payout rates and consider adjusting them to be more competitive. This could potentially attract and retain customers who feel that the current payout rates are too low.

2. Offer a variety of games: Provide a diverse selection of slot machines, including those with different themes, denominations, and payout structures. This can cater to a wider range of preferences and keep customers engaged for longer periods."
1,"My American Express Platinum is no longer accepted and because of this inconvenience AMEX offered a program priority club. this  priority club allows me to  have \""passes\"" I can use to enter the lounge at designated airports. \n\nThat being said the awesome representative/receptionist was obviously having a rough start to her morning perhaps she  hadn't had her coffee for the morning. She  abruptly told me they don't know longer accept American Express platinum nor  do they accept the priority club pass. \n\nIt was a very small lounge, not offering much. I'm not upset about that it's just the fact that after I called American Express and verified that this lounge did except the priority club Express pass. \n\nSo 1 star become this lounge needs to be more informed/up-to-date on this priority club pass.","my american express platinum is no longer accepted and because of this inconvenience amex offered a program priority club. this priority club allows me to have passes i can use to enter the lounge at designated airports. n nthat being said the awesome representative receptionist was obviously having a rough start to her morning perhaps she hadn't had her coffee for the morning. she abruptly told me they don't know longer accept american express platinum nor do they accept the priority club pass. n nit was a very small lounge, not offering much. i'm not upset about that it's just the fact that after i called american express and verified that this lounge did except the priority club express pass. n nso 1 star become this lounge needs to be more informed up to date on this priority club pass.","neutral, disappointment, annoyance","[INST] A customer left us a 1-star review: 'my american express platinum is no longer accepted and because of this inconvenience amex offered a program priority club. this priority club allows me to have passes i can use to enter the lounge at designated airports. n nthat being said the awesome representative receptionist was obviously having a rough start to her morning perhaps she hadn't had her coffee for the morning. she abruptly told me they don't know longer accept american express platinum nor do they accept the priority club pass. n nit was a very small lounge, not offering much. i'm not upset about that it's just the fact that after i called american express and verified that this lounge did except the priority club express pass. n nso 1 star become this lounge needs to be more informed up to date on this priority club pass.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'my american express platinum is no longer accepted and because of this inconvenience amex offered a program priority club. this priority club allows me to have passes i can use to enter the lounge at designated airports. n nthat being said the awesome representative receptionist was obviously having a rough start to her morning perhaps she hadn't had her coffee for the morning. she abruptly told me they don't know longer accept american express platinum nor do they accept the priority club pass. n nit was a very small lounge, not offering much. i'm not upset about that it's just the fact that after i called american express and verified that this lounge did except the priority club express pass. n nso 1 star become this lounge needs to be more informed up to date on this priority club pass.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Train staff to handle customer inquiries professionally and accurately, especially regarding the acceptance of specific cards and membership programs.
2. Verify and update the information about the acceptance of priority club passes at partner locations regularly to ensure accuracy.
3. Offer a solution or compensation for the inconvenience caused, such as a refund or credit for the lounge visit.
4. Follow up with the customer to confirm that the issue has been resolved and to gather feedback on their experience with the resolution process.
5. Consider offering additional training or resources to staff to help them handle difficult situations and provide excellent customer service."
1,"BEWARE!!!  OWNER ALBERTO IS A THIEF DON'T SELL YOUR JEWELRY! Had been a loyal customer for a couple of years until I decided to sell him 3 watches over a month ago, one of them a Rolex since he is a \""Rolex Specialist\"" first as usual did not want to pay me what I wanted & when he saw I did not want to settle for less he agreed to pay me the balance of $500.00 in 2 weeks; because I had done business with him before I never imagined he would not pay me. He called me and flat out told me he was going through a rough time and was not going to pay me the balance of $500.00 he owed me and to do whatever I wanted. When I called him back to tell him I would return his money and for him to return my watches he claimed he no longer had them, I am sure he had already sold them for a good profit. I trusted him and the worst part is that I now know he never intended to pay me my asking price from the beginning but because he wanted my watches the only way he saw to keep them was to offer to pay me the balance later which he stole from me and never paid. I will be reporting him to BBB and see if they can help me because this is wrong! people sell their jewelry because they need the money and then thieves like Alberto take advantage of people in need.","beware!!! owner alberto is a thief don't sell your jewelry! had been a loyal customer for a couple of years until i decided to sell him 3 watches over a month ago, one of them a rolex since he is a rolex specialist first as usual did not want to pay me what i wanted when he saw i did not want to settle for less he agreed to pay me the balance of 500.00 in 2 weeks because i had done business with him before i never imagined he would not pay me. he called me and flat out told me he was going through a rough time and was not going to pay me the balance of 500.00 he owed me and to do whatever i wanted. when i called him back to tell him i would return his money and for him to return my watches he claimed he no longer had them, i am sure he had already sold them for a good profit. i trusted him and the worst part is that i now know he never intended to pay me my asking price from the beginning but because he wanted my watches the only way he saw to keep them was to offer to pay me the balance later which he stole from me and never paid. i will be reporting him to bbb and see if they can help me because this is wrong! people sell their jewelry because they need the money and then thieves like alberto take advantage of people in need.","neutral, annoyance, fear","[INST] A customer left us a 1-star review: 'beware!!! owner alberto is a thief don't sell your jewelry! had been a loyal customer for a couple of years until i decided to sell him 3 watches over a month ago, one of them a rolex since he is a rolex specialist first as usual did not want to pay me what i wanted when he saw i did not want to settle for less he agreed to pay me the balance of 500.00 in 2 weeks because i had done business with him before i never imagined he would not pay me. he called me and flat out told me he was going through a rough time and was not going to pay me the balance of 500.00 he owed me and to do whatever i wanted. when i called him back to tell him i would return his money and for him to return my watches he claimed he no longer had them, i am sure he had already sold them for a good profit. i trusted him and the worst part is that i now know he never intended to pay me my asking price from the beginning but because he wanted my watches the only way he saw to keep them was to offer to pay me the balance later which he stole from me and never paid. i will be reporting him to bbb and see if they can help me because this is wrong! people sell their jewelry because they need the money and then thieves like alberto take advantage of people in need.' The customer feels neutral, annoyance, fear. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'beware!!! owner alberto is a thief don't sell your jewelry! had been a loyal customer for a couple of years until i decided to sell him 3 watches over a month ago, one of them a rolex since he is a rolex specialist first as usual did not want to pay me what i wanted when he saw i did not want to settle for less he agreed to pay me the balance of 500.00 in 2 weeks because i had done business with him before i never imagined he would not pay me. he called me and flat out told me he was going through a rough time and was not going to pay me the balance of 500.00 he owed me and to do whatever i wanted. when i called him back to tell him i would return his money and for him to return my watches he claimed he no longer had them, i am sure he had already sold them for a good profit. i trusted him and the worst part is that i now know he never intended to pay me my asking price from the beginning but because he wanted my watches the only way he saw to keep them was to offer to pay me the balance later which he stole from me and never paid. i will be reporting him to bbb and see if they can help me because this is wrong! people sell their jewelry because they need the money and then thieves like alberto take advantage of people in need.' The customer feels neutral, annoyance, fear. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the customer's concerns: Respond promptly to the review, acknowledging their frustration and expressing empathy for their situation.

2. Investigate the issue: Look into the specific case of the customer's transaction with Alberto to determine if there was any misconduct. If Alberto is found to have acted inappropriately, take appropriate disciplinary action.

3. Offer a solution: If it is confirmed that Alberto did not follow proper business practices, offer to compensate the customer for their loss and make it clear that such behavior will not be tolerated moving forward."
1,"I agree 150% with the other reviews I've read about how they \""milk\"" money out of you. I had FIVE different male dancers within a span of 7 minutes whisper in my ear telling me to get my friend (the bride to be) on stage for a dance, and all reminding me that it's $40. They come up to you, start dancing all of up on you,  and when they're done, whisper again in your ear...$20. Back home in Hawaii, I got into a male review for free and they do waaaay more for basically nothing. The only time you whip out your cash is if you want a second round. Drinks were $12, but in a small glass. And just to add, yes... the dancers have amazing bodies, but their faces... Can we get paper bags please!?!","i agree 150 with the other reviews i've read about how they milk money out of you. i had five different male dancers within a span of 7 minutes whisper in my ear telling me to get my friend the bride to be on stage for a dance, and all reminding me that it's 40. they come up to you, start dancing all of up on you, and when they're done, whisper again in your ear... 20. back home in hawaii, i got into a male review for free and they do waaaay more for basically nothing. the only time you whip out your cash is if you want a second round. drinks were 12, but in a small glass. and just to add, yes... the dancers have amazing bodies, but their faces... can we get paper bags please!?!","approval, neutral, realization","[INST] A customer left us a 1-star review: 'i agree 150 with the other reviews i've read about how they milk money out of you. i had five different male dancers within a span of 7 minutes whisper in my ear telling me to get my friend the bride to be on stage for a dance, and all reminding me that it's 40. they come up to you, start dancing all of up on you, and when they're done, whisper again in your ear... 20. back home in hawaii, i got into a male review for free and they do waaaay more for basically nothing. the only time you whip out your cash is if you want a second round. drinks were 12, but in a small glass. and just to add, yes... the dancers have amazing bodies, but their faces... can we get paper bags please!?!' The customer feels approval, neutral, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i agree 150 with the other reviews i've read about how they milk money out of you. i had five different male dancers within a span of 7 minutes whisper in my ear telling me to get my friend the bride to be on stage for a dance, and all reminding me that it's 40. they come up to you, start dancing all of up on you, and when they're done, whisper again in your ear... 20. back home in hawaii, i got into a male review for free and they do waaaay more for basically nothing. the only time you whip out your cash is if you want a second round. drinks were 12, but in a small glass. and just to add, yes... the dancers have amazing bodies, but their faces... can we get paper bags please!?!' The customer feels approval, neutral, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address the high-pressure sales tactics: Limit the number of dancers approaching the customer and ensure they respect personal space. Provide clear information about the cost of additional dances upfront.

2. Improve the value proposition: Offer a more engaging and varied show, with a focus on quality and entertainment rather than just sales.

3. Enhance the atmosphere: Invest in the appearance and training of the dancers, focusing on both their physical fitness and their interpersonal skills.

4. Review pricing and portion sizes: Consider offering more competitive pricing for dances and increasing the size of drinks served."
1,"Wife and I had hors d'oeuvres at the bar. Four hours later we both became violently ill and had to stay the next twenty four hours in our hotel room, making this our worst Vegas trip ever. Mon Ami Gabi=not such a good night. How do you say hell night in French? Enfer nuit? \n\nI think a name change is in order. Oh, and your staff is very French too. In attitude.","wife and i had hors d'oeuvres at the bar. four hours later we both became violently ill and had to stay the next twenty four hours in our hotel room, making this our worst vegas trip ever. mon ami gabi not such a good night. how do you say hell night in french? enfer nuit? n ni think a name change is in order. oh, and your staff is very french too. in attitude.","disappointment, annoyance, disapproval","[INST] A customer left us a 1-star review: 'wife and i had hors d'oeuvres at the bar. four hours later we both became violently ill and had to stay the next twenty four hours in our hotel room, making this our worst vegas trip ever. mon ami gabi not such a good night. how do you say hell night in french? enfer nuit? n ni think a name change is in order. oh, and your staff is very french too. in attitude.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'wife and i had hors d'oeuvres at the bar. four hours later we both became violently ill and had to stay the next twenty four hours in our hotel room, making this our worst vegas trip ever. mon ami gabi not such a good night. how do you say hell night in french? enfer nuit? n ni think a name change is in order. oh, and your staff is very french too. in attitude.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize sincerely for the unpleasant experience and express empathy for their situation.
2. Investigate the cause of the illness, possibly by contacting the health department or the food supplier, to ensure it was not due to food poisoning.
3. Offer a genuine apology and compensation for the inconvenience caused, such as a refund or a complimentary meal at a later date.
4. Address the customer's concern about the attitude of the staff by providing additional training to ensure they are friendly, welcoming, and attentive to all customers."
1,worst restaurant.it is no way comparable with Malaya cuisine in elizabeth uptown charlotte.The malaysian fried rice which I ordered looked like old and smelled really bad.I would never recommend this restaurant to anybody.If you want Malaysian food I will recommend the Malaya cusine in elizabeth near CPCC central campus.,worst restaurant.it is no way comparable with malaya cuisine in elizabeth uptown charlotte.the malaysian fried rice which i ordered looked like old and smelled really bad.i would never recommend this restaurant to anybody.if you want malaysian food i will recommend the malaya cusine in elizabeth near cpcc central campus.,"disgust, disapproval, annoyance","[INST] A customer left us a 1-star review: 'worst restaurant.it is no way comparable with malaya cuisine in elizabeth uptown charlotte.the malaysian fried rice which i ordered looked like old and smelled really bad.i would never recommend this restaurant to anybody.if you want malaysian food i will recommend the malaya cusine in elizabeth near cpcc central campus.' The customer feels disgust, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'worst restaurant.it is no way comparable with malaya cuisine in elizabeth uptown charlotte.the malaysian fried rice which i ordered looked like old and smelled really bad.i would never recommend this restaurant to anybody.if you want malaysian food i will recommend the malaya cusine in elizabeth near cpcc central campus.' The customer feels disgust, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Acknowledge the complaint: Respond to the review promptly and professionally, acknowledging the customer's disappointment and expressing empathy for their experience.

2. Apologize sincerely: Offer a genuine apology for the poor quality of the food they received, and assure them that we value their feedback and are committed to improving our services.

3. Offer a solution: Provide a solution to make it right, such as offering a complimentary meal or a discount on their next visit."
1,"Maybe the worst sushi experience I have had minus the good company. First of all our meals did not arrive at the same time or even close. It took more than an hour to get sashimi. Two of our dishes did not arrive at all. When we asked our server to just cancel them, he remarked \""they didn't arrive?\"" When we asked for our check we noted that we were charged for one of said dishes. I'm not one to ever complain about a meal but this was something I couldn't just let be. In all the service was better than the mediocre sushi we received. If you want great ambience, go for a drink just forget about eating.","maybe the worst sushi experience i have had minus the good company. first of all our meals did not arrive at the same time or even close. it took more than an hour to get sashimi. two of our dishes did not arrive at all. when we asked our server to just cancel them, he remarked they didn't arrive? when we asked for our check we noted that we were charged for one of said dishes. i'm not one to ever complain about a meal but this was something i couldn't just let be. in all the service was better than the mediocre sushi we received. if you want great ambience, go for a drink just forget about eating.","disappointment, annoyance, disapproval","[INST] A customer left us a 1-star review: 'maybe the worst sushi experience i have had minus the good company. first of all our meals did not arrive at the same time or even close. it took more than an hour to get sashimi. two of our dishes did not arrive at all. when we asked our server to just cancel them, he remarked they didn't arrive? when we asked for our check we noted that we were charged for one of said dishes. i'm not one to ever complain about a meal but this was something i couldn't just let be. in all the service was better than the mediocre sushi we received. if you want great ambience, go for a drink just forget about eating.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'maybe the worst sushi experience i have had minus the good company. first of all our meals did not arrive at the same time or even close. it took more than an hour to get sashimi. two of our dishes did not arrive at all. when we asked our server to just cancel them, he remarked they didn't arrive? when we asked for our check we noted that we were charged for one of said dishes. i'm not one to ever complain about a meal but this was something i couldn't just let be. in all the service was better than the mediocre sushi we received. if you want great ambience, go for a drink just forget about eating.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the inconvenience: Acknowledge the customer's frustration and express sincere apologies for the poor service and long wait times.

2. Address the issues: Investigate the reasons for the delayed service, missing dishes, and incorrect charges. Offer a solution, such as a complimentary meal or a discount on their next visit, to make up for the negative experience.

3. Improve communication: Ensure that all orders are taken and delivered accurately and in a timely manner. Train staff to keep customers informed about any delays or issues that may arise."
1,"I WILL NOT BE GOING BACK.  My insurance covers a standard exam, including dilation.  When I got there, the attendant gave me paperwork to sign which included an agreement to have an electronic scan instead of dilation for an extra $39.00.  Both her and the paperwork made it sound like it was basically mandatory.  I had to fill out a form declining it and tell two attendants that I did not want to pay extra.  When I went to the doctor, she told me my eyes were \""healthy\"" and I didn't need that portion of the exam, even though I've had it every other time I've been to an optometrist.  \n\nFinally, they REFUSED to tell my inter-pupilary distance.  I asked the doctor and she said that the eyeware people would not let her tell me.  I asked the eyeware people and they said the doctor wouldn't let them tell me.  Finally, after making a few fake excuses, the doctor told me that they didn't want people to know because they didn't want them to be able to order online.","i will not be going back. my insurance covers a standard exam, including dilation. when i got there, the attendant gave me paperwork to sign which included an agreement to have an electronic scan instead of dilation for an extra 39.00. both her and the paperwork made it sound like it was basically mandatory. i had to fill out a form declining it and tell two attendants that i did not want to pay extra. when i went to the doctor, she told me my eyes were healthy and i didn't need that portion of the exam, even though i've had it every other time i've been to an optometrist. n nfinally, they refused to tell my inter pupilary distance. i asked the doctor and she said that the eyeware people would not let her tell me. i asked the eyeware people and they said the doctor wouldn't let them tell me. finally, after making a few fake excuses, the doctor told me that they didn't want people to know because they didn't want them to be able to order online.","neutral, approval, disapproval","[INST] A customer left us a 1-star review: 'i will not be going back. my insurance covers a standard exam, including dilation. when i got there, the attendant gave me paperwork to sign which included an agreement to have an electronic scan instead of dilation for an extra 39.00. both her and the paperwork made it sound like it was basically mandatory. i had to fill out a form declining it and tell two attendants that i did not want to pay extra. when i went to the doctor, she told me my eyes were healthy and i didn't need that portion of the exam, even though i've had it every other time i've been to an optometrist. n nfinally, they refused to tell my inter pupilary distance. i asked the doctor and she said that the eyeware people would not let her tell me. i asked the eyeware people and they said the doctor wouldn't let them tell me. finally, after making a few fake excuses, the doctor told me that they didn't want people to know because they didn't want them to be able to order online.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i will not be going back. my insurance covers a standard exam, including dilation. when i got there, the attendant gave me paperwork to sign which included an agreement to have an electronic scan instead of dilation for an extra 39.00. both her and the paperwork made it sound like it was basically mandatory. i had to fill out a form declining it and tell two attendants that i did not want to pay extra. when i went to the doctor, she told me my eyes were healthy and i didn't need that portion of the exam, even though i've had it every other time i've been to an optometrist. n nfinally, they refused to tell my inter pupilary distance. i asked the doctor and she said that the eyeware people would not let her tell me. i asked the eyeware people and they said the doctor wouldn't let them tell me. finally, after making a few fake excuses, the doctor told me that they didn't want people to know because they didn't want them to be able to order online.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps could be taken:

1. Clarify the procedure and costs: Ensure that all paperwork and staff communicate clearly about the standard exam procedure, including dilation, and any additional services or costs. Make it clear that dilation is not mandatory and the customer has the right to decline any additional services.

2. Provide accurate information: The customer felt misled about the necessity of the electronic scan. Ensure that the staff is well-informed about the benefits and necessity of each service offered, and communicate this information accurately to the customers.

3. Respect customer's choices: The customer felt pressured to pay for the electronic scan."
1,"Unbelievable! ! I just ordered online ,after waiting an hour for my sandwich that never showed up i call the  store and the delivery girl gave my sandwich to my  neighbor? ?!! The neighbor said it was his so she just gave it to him? ?! Its obviously not the right address or the right name that ordered? ! And all they have to say was its your neighbor mam like they did nothing wrong,pure incompetence! !ill never order from them again and i suggest you don't either unless you want to feed your neighborhood and not yourself .i wish i could give them 0 stars ..so disappointed.!","unbelievable! ! i just ordered online ,after waiting an hour for my sandwich that never showed up i call the store and the delivery girl gave my sandwich to my neighbor? ?!! the neighbor said it was his so she just gave it to him? ?! its obviously not the right address or the right name that ordered? ! and all they have to say was its your neighbor mam like they did nothing wrong,pure incompetence! !ill never order from them again and i suggest you don't either unless you want to feed your neighborhood and not yourself .i wish i could give them 0 stars ..so disappointed.!","disappointment, disapproval, annoyance","[INST] A customer left us a 1-star review: 'unbelievable! ! i just ordered online ,after waiting an hour for my sandwich that never showed up i call the store and the delivery girl gave my sandwich to my neighbor? ?!! the neighbor said it was his so she just gave it to him? ?! its obviously not the right address or the right name that ordered? ! and all they have to say was its your neighbor mam like they did nothing wrong,pure incompetence! !ill never order from them again and i suggest you don't either unless you want to feed your neighborhood and not yourself .i wish i could give them 0 stars ..so disappointed.!' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'unbelievable! ! i just ordered online ,after waiting an hour for my sandwich that never showed up i call the store and the delivery girl gave my sandwich to my neighbor? ?!! the neighbor said it was his so she just gave it to him? ?! its obviously not the right address or the right name that ordered? ! and all they have to say was its your neighbor mam like they did nothing wrong,pure incompetence! !ill never order from them again and i suggest you don't either unless you want to feed your neighborhood and not yourself .i wish i could give them 0 stars ..so disappointed.!' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the inconvenience: Acknowledge the customer's frustration and express sincere apologies for the mistake that occurred during the delivery process.

2. Investigate the issue: Look into the details of the delivery to understand what went wrong and ensure that such incidents do not happen in the future.

3. Offer a solution: Offer a compensation for the inconvenience caused, such as a refund, discount, or a free delivery on their next order."
1,Booked a night at Planet Hollywood to watch Britney's Piece of me with my best friend.\n\nPaid $180 and change plus tax. And $20. Something for resort fee( which we did not use anything in the resort) \n\n$200+ for one night of stay only to find out they have put us into the corner of the corner of their hotel. The sidekick room of the suite!! And on top of that  the water pressure for the shower felt like I was showering in a 3rd world country... \n\nMy suggestion for everyone is this. If you don't have to stay here. Book else where. Totally not worth the $$$,booked a night at planet hollywood to watch britney's piece of me with my best friend. n npaid 180 and change plus tax. and 20. something for resort fee which we did not use anything in the resort n n 200 for one night of stay only to find out they have put us into the corner of the corner of their hotel. the sidekick room of the suite!! and on top of that the water pressure for the shower felt like i was showering in a 3rd world country... n nmy suggestion for everyone is this. if you don't have to stay here. book else where. totally not worth the,"neutral, disappointment, realization","[INST] A customer left us a 1-star review: 'booked a night at planet hollywood to watch britney's piece of me with my best friend. n npaid 180 and change plus tax. and 20. something for resort fee which we did not use anything in the resort n n 200 for one night of stay only to find out they have put us into the corner of the corner of their hotel. the sidekick room of the suite!! and on top of that the water pressure for the shower felt like i was showering in a 3rd world country... n nmy suggestion for everyone is this. if you don't have to stay here. book else where. totally not worth the' The customer feels neutral, disappointment, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'booked a night at planet hollywood to watch britney's piece of me with my best friend. n npaid 180 and change plus tax. and 20. something for resort fee which we did not use anything in the resort n n 200 for one night of stay only to find out they have put us into the corner of the corner of their hotel. the sidekick room of the suite!! and on top of that the water pressure for the shower felt like i was showering in a 3rd world country... n nmy suggestion for everyone is this. if you don't have to stay here. book else where. totally not worth the' The customer feels neutral, disappointment, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following concerns:

1. Room location: Ensure that all bookings are placed in suitable rooms that meet the customer's expectations. This may involve offering a room upgrade or providing a clearer description of the room types available.

2. Resort fee: Review the resort fee and its inclusions to ensure that it provides value to the customer. If necessary, adjust the fee or offer additional benefits to make it more appealing.

3. Shower water pressure: Investigate the issue with the shower water pressure and take appropriate action to resolve it."
1,"Just as an update, I ended up having to TOW my car away from Arizona Dyno Chip, and I took it to Gene's Auto Worx (the highest rated auto shop in the area on Yelp). Gene tackled the issues with my car, and called me back a day later to say that my car wasn't running because the Mass Air Flow sensor wasn't plugged in. I'm working with some consumer reporting agencies to try and get at least the cost of the tow back from Arizona Dyno Chip, since it wasn't operational due to Arizona Dyno Chip not even bothering to put it back together. These guys are jerks and scam artists; Arizona Dyno Chip will scam you and Arizona Dyno Chip will rip you off. Look for a high rated, trustworthy auto shop on Yelp!","just as an update, i ended up having to tow my car away from arizona dyno chip, and i took it to gene's auto worx the highest rated auto shop in the area on yelp . gene tackled the issues with my car, and called me back a day later to say that my car wasn't running because the mass air flow sensor wasn't plugged in. i'm working with some consumer reporting agencies to try and get at least the cost of the tow back from arizona dyno chip, since it wasn't operational due to arizona dyno chip not even bothering to put it back together. these guys are jerks and scam artists arizona dyno chip will scam you and arizona dyno chip will rip you off. look for a high rated, trustworthy auto shop on yelp!","neutral, disappointment, realization","[INST] A customer left us a 1-star review: 'just as an update, i ended up having to tow my car away from arizona dyno chip, and i took it to gene's auto worx the highest rated auto shop in the area on yelp . gene tackled the issues with my car, and called me back a day later to say that my car wasn't running because the mass air flow sensor wasn't plugged in. i'm working with some consumer reporting agencies to try and get at least the cost of the tow back from arizona dyno chip, since it wasn't operational due to arizona dyno chip not even bothering to put it back together. these guys are jerks and scam artists arizona dyno chip will scam you and arizona dyno chip will rip you off. look for a high rated, trustworthy auto shop on yelp!' The customer feels neutral, disappointment, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'just as an update, i ended up having to tow my car away from arizona dyno chip, and i took it to gene's auto worx the highest rated auto shop in the area on yelp . gene tackled the issues with my car, and called me back a day later to say that my car wasn't running because the mass air flow sensor wasn't plugged in. i'm working with some consumer reporting agencies to try and get at least the cost of the tow back from arizona dyno chip, since it wasn't operational due to arizona dyno chip not even bothering to put it back together. these guys are jerks and scam artists arizona dyno chip will scam you and arizona dyno chip will rip you off. look for a high rated, trustworthy auto shop on yelp!' The customer feels neutral, disappointment, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience with Arizona Dyno Chip, the following steps could be taken:

1. Acknowledge the issue: Respond to the review by acknowledging the customer's experience and expressing regret for the inconvenience they faced.

2. Offer a solution: Offer to reimburse the cost of the tow, as a goodwill gesture, and invite the customer to bring their car back for a thorough inspection and repair at no cost.

3. Improve communication: Ensure that all work is thoroughly explained to the customer before and after the service, and that they are kept informed of any issues that arise during the service."
1,"Remember in the 90s when Kyoto Bowl was good and you could page your friend, he'd call you and you could ask him to stop by the Blockbuster to pick up Terminator II swing by the Kyoto Bowl and grab you a Teriyaki Bowl?  \n\nThen that dude stole your girlfriend, you got an iPhone, Blockbuster closes virtually every store around, and Kyoto Bowl started serving awful food that smells like bile in a bowl.  \n\nAt least you still have Terminator II.....now on DVD with bonus features.  \n\nIf you're tempted to re-live the 90's at the Kyoto Bowl, just play some Pearl Jam and grow your goatee out instead.  You'll be happy you did.","remember in the 90s when kyoto bowl was good and you could page your friend, he'd call you and you could ask him to stop by the blockbuster to pick up terminator ii swing by the kyoto bowl and grab you a teriyaki bowl? n nthen that dude stole your girlfriend, you got an iphone, blockbuster closes virtually every store around, and kyoto bowl started serving awful food that smells like bile in a bowl. n nat least you still have terminator ii.....now on dvd with bonus features. n nif you're tempted to re live the 90's at the kyoto bowl, just play some pearl jam and grow your goatee out instead. you'll be happy you did.","neutral, annoyance, curiosity","[INST] A customer left us a 1-star review: 'remember in the 90s when kyoto bowl was good and you could page your friend, he'd call you and you could ask him to stop by the blockbuster to pick up terminator ii swing by the kyoto bowl and grab you a teriyaki bowl? n nthen that dude stole your girlfriend, you got an iphone, blockbuster closes virtually every store around, and kyoto bowl started serving awful food that smells like bile in a bowl. n nat least you still have terminator ii.....now on dvd with bonus features. n nif you're tempted to re live the 90's at the kyoto bowl, just play some pearl jam and grow your goatee out instead. you'll be happy you did.' The customer feels neutral, annoyance, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'remember in the 90s when kyoto bowl was good and you could page your friend, he'd call you and you could ask him to stop by the blockbuster to pick up terminator ii swing by the kyoto bowl and grab you a teriyaki bowl? n nthen that dude stole your girlfriend, you got an iphone, blockbuster closes virtually every store around, and kyoto bowl started serving awful food that smells like bile in a bowl. n nat least you still have terminator ii.....now on dvd with bonus features. n nif you're tempted to re live the 90's at the kyoto bowl, just play some pearl jam and grow your goatee out instead. you'll be happy you did.' The customer feels neutral, annoyance, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Kyoto Bowl, we could focus on the following areas:

1. Quality of Food: Address the concern about the food smelling like bile in a bowl by improving the quality and freshness of ingredients used.

2. Nostalgia Factor: Acknowledge the customer's nostalgia for the 90s experience and consider implementing elements that evoke that era, such as playing 90s music, offering retro menu items, or creating a more vintage atmosphere.

3. Communication: Improve communication with customers, perhaps by asking for feedback regularly and responding promptly to reviews."
1,"There is a reason the flights are so cheap...they charge you 100 dollars if your bag is over 50 pounds but they'll give you a trash bag to put your items in to check and then you don't have to pay. Oh, I guess that extra five pounds really doesn't make a difference then does it. Why would I put my belongings in garbage bag to get tossed around? I even to them I was military on leave orders and it didn't seem to matter. Awful airlines... I'll pay extra to fly with Alaska.","there is a reason the flights are so cheap...they charge you 100 dollars if your bag is over 50 pounds but they'll give you a trash bag to put your items in to check and then you don't have to pay. oh, i guess that extra five pounds really doesn't make a difference then does it. why would i put my belongings in garbage bag to get tossed around? i even to them i was military on leave orders and it didn't seem to matter. awful airlines... i'll pay extra to fly with alaska.","annoyance, neutral, confusion","[INST] A customer left us a 1-star review: 'there is a reason the flights are so cheap...they charge you 100 dollars if your bag is over 50 pounds but they'll give you a trash bag to put your items in to check and then you don't have to pay. oh, i guess that extra five pounds really doesn't make a difference then does it. why would i put my belongings in garbage bag to get tossed around? i even to them i was military on leave orders and it didn't seem to matter. awful airlines... i'll pay extra to fly with alaska.' The customer feels annoyance, neutral, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'there is a reason the flights are so cheap...they charge you 100 dollars if your bag is over 50 pounds but they'll give you a trash bag to put your items in to check and then you don't have to pay. oh, i guess that extra five pounds really doesn't make a difference then does it. why would i put my belongings in garbage bag to get tossed around? i even to them i was military on leave orders and it didn't seem to matter. awful airlines... i'll pay extra to fly with alaska.' The customer feels annoyance, neutral, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. **Clear Communication**: Clearly communicate baggage weight limits and associated fees, including any exceptions (such as for military personnel on leave). This information should be easily accessible on the website and through customer service representatives.

2. **Respect and Understanding**: Show understanding and respect towards customers, especially those with special circumstances like military personnel on leave. This could involve providing personalized assistance and accommodations when possible.

3. **Quality of Service**: Improve the quality of the baggage handling process to ensure that checked bags are not being tossed around excessively. This could involve better training for baggage handlers and improved equipment."
1,"Had the worst experience I've ever had in my life. General manager was super rude when I asked him to substitute pancakes to something  else, he said he have to charge me but He can give me maybe a \""SLICE OF TOMATO\"" for free. \""In his own words\""  Like seriously, was that necessary & having a attitude on Saturday afternoon & you happen to be the GENERAL MANAGER? No wonder this place gets bad reviews. It's these people make the restaurant look bad. But food can't save this Original pancake house ANYWAY. I fell the like the GM hated his job & didn't want to be here. For food, Worst taste of pancakes I've ever had. WILL NOT RETURN back to this place ever.","had the worst experience i've ever had in my life. general manager was super rude when i asked him to substitute pancakes to something else, he said he have to charge me but he can give me maybe a slice of tomato for free. in his own words like seriously, was that necessary having a attitude on saturday afternoon you happen to be the general manager? no wonder this place gets bad reviews. it's these people make the restaurant look bad. but food can't save this original pancake house anyway. i fell the like the gm hated his job didn't want to be here. for food, worst taste of pancakes i've ever had. will not return back to this place ever.","annoyance, disappointment, disapproval","[INST] A customer left us a 1-star review: 'had the worst experience i've ever had in my life. general manager was super rude when i asked him to substitute pancakes to something else, he said he have to charge me but he can give me maybe a slice of tomato for free. in his own words like seriously, was that necessary having a attitude on saturday afternoon you happen to be the general manager? no wonder this place gets bad reviews. it's these people make the restaurant look bad. but food can't save this original pancake house anyway. i fell the like the gm hated his job didn't want to be here. for food, worst taste of pancakes i've ever had. will not return back to this place ever.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'had the worst experience i've ever had in my life. general manager was super rude when i asked him to substitute pancakes to something else, he said he have to charge me but he can give me maybe a slice of tomato for free. in his own words like seriously, was that necessary having a attitude on saturday afternoon you happen to be the general manager? no wonder this place gets bad reviews. it's these people make the restaurant look bad. but food can't save this original pancake house anyway. i fell the like the gm hated his job didn't want to be here. for food, worst taste of pancakes i've ever had. will not return back to this place ever.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Acknowledge the customer's feedback: Respond to the review by acknowledging their negative experience and expressing empathy for their disappointment.

2. Apologize for the incident: Offer a sincere apology for the poor service they received, particularly from the General Manager.

3. Offer a solution: Assure the customer that we take their feedback seriously and will take steps to address the issue. Offer a complimentary meal or discount on their next visit as a gesture of goodwill."
1,Whoever the person was on shift today was so rude I got there at 5:50 (normally close at 9). Not only would he not serve me he wouldn't even make eye contact. I live by here and go here probably every other week. Now will never go again. The owner should know last person on shift today just cost you a customer. Ps I'll post a picture to prove it just so that dick who was working doesn't try to talk his way out of it.,whoever the person was on shift today was so rude i got there at 5 50 normally close at 9 . not only would he not serve me he wouldn't even make eye contact. i live by here and go here probably every other week. now will never go again. the owner should know last person on shift today just cost you a customer. ps i'll post a picture to prove it just so that dick who was working doesn't try to talk his way out of it.,"annoyance, neutral, anger","[INST] A customer left us a 1-star review: 'whoever the person was on shift today was so rude i got there at 5 50 normally close at 9 . not only would he not serve me he wouldn't even make eye contact. i live by here and go here probably every other week. now will never go again. the owner should know last person on shift today just cost you a customer. ps i'll post a picture to prove it just so that dick who was working doesn't try to talk his way out of it.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'whoever the person was on shift today was so rude i got there at 5 50 normally close at 9 . not only would he not serve me he wouldn't even make eye contact. i live by here and go here probably every other week. now will never go again. the owner should know last person on shift today just cost you a customer. ps i'll post a picture to prove it just so that dick who was working doesn't try to talk his way out of it.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially regain their business, the following steps can be taken:

1. Acknowledge the complaint: Respond to the review promptly, acknowledging the customer's frustration and apologizing for the poor service they received.

2. Investigate the issue: Speak with the employee in question to understand their side of the story and gather more details about the incident.

3. Address the issue: If the employee was indeed rude, take appropriate disciplinary action and provide additional training to ensure they understand the importance of customer service."
1,"Really mediocre, just plain jane boring sandwiches.  They skimp on key ingredients, like cream cheese on the lox sandwich on pumpernickel, which btw the bread tastes stale and the worst pumpernickel I have ever had, not fresh or nice tasting at all.  Just really not a very good place and not very good sandwiches.  The thing that really earks me and inspired me to write the review is their cocky name Sacks \""Art of Sandwicherie\"".  There is NO art going on here, just plain boring commercialized sandwiches that sound good but disappoint.  I will never be coming back, there are much better alternatives.  Basically anything other than subway will win this place out.  What a disappointment.","really mediocre, just plain jane boring sandwiches. they skimp on key ingredients, like cream cheese on the lox sandwich on pumpernickel, which btw the bread tastes stale and the worst pumpernickel i have ever had, not fresh or nice tasting at all. just really not a very good place and not very good sandwiches. the thing that really earks me and inspired me to write the review is their cocky name sacks art of sandwicherie . there is no art going on here, just plain boring commercialized sandwiches that sound good but disappoint. i will never be coming back, there are much better alternatives. basically anything other than subway will win this place out. what a disappointment.","disappointment, disapproval, annoyance","[INST] A customer left us a 1-star review: 'really mediocre, just plain jane boring sandwiches. they skimp on key ingredients, like cream cheese on the lox sandwich on pumpernickel, which btw the bread tastes stale and the worst pumpernickel i have ever had, not fresh or nice tasting at all. just really not a very good place and not very good sandwiches. the thing that really earks me and inspired me to write the review is their cocky name sacks art of sandwicherie . there is no art going on here, just plain boring commercialized sandwiches that sound good but disappoint. i will never be coming back, there are much better alternatives. basically anything other than subway will win this place out. what a disappointment.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'really mediocre, just plain jane boring sandwiches. they skimp on key ingredients, like cream cheese on the lox sandwich on pumpernickel, which btw the bread tastes stale and the worst pumpernickel i have ever had, not fresh or nice tasting at all. just really not a very good place and not very good sandwiches. the thing that really earks me and inspired me to write the review is their cocky name sacks art of sandwicherie . there is no art going on here, just plain boring commercialized sandwiches that sound good but disappoint. i will never be coming back, there are much better alternatives. basically anything other than subway will win this place out. what a disappointment.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Quality of Ingredients: Ensure that key ingredients, such as cream cheese on the lox sandwich, are consistently provided in adequate amounts.

2. Bread Quality: Improve the quality of pumpernickel bread by ensuring it is fresh, tasty, and not stale.

3. Menu Variety: Offer a more diverse menu to cater to a wider range of tastes and preferences, moving beyond commercialized sandwiches.

4. Service: Enhance customer service by being more attentive to customer feedback and making necessary adjustments to improve their overall experience."
1,"Went to see Amy on a Groupon.  She did the fastest cut in the west!  It looked Ok, not the greatest (which I expected from this place).  I got home and my son said \""Mom, you have a mullet!\""  Yep, sure enough the cut wasn't even in the back.  I went back in an hour and she got me in to fix it.  Unfortunately, now I'm at home I see it doesn't match the other side of the back of my head.  Ok....if this was Super Cuts or something like that I'd just live with it.  NOT Leiden Mitchell....I guess with a Groupon they give you a half price cut.","went to see amy on a groupon. she did the fastest cut in the west! it looked ok, not the greatest which i expected from this place . i got home and my son said mom, you have a mullet! yep, sure enough the cut wasn't even in the back. i went back in an hour and she got me in to fix it. unfortunately, now i'm at home i see it doesn't match the other side of the back of my head. ok....if this was super cuts or something like that i'd just live with it. not leiden mitchell....i guess with a groupon they give you a half price cut.","neutral, disappointment, approval","[INST] A customer left us a 1-star review: 'went to see amy on a groupon. she did the fastest cut in the west! it looked ok, not the greatest which i expected from this place . i got home and my son said mom, you have a mullet! yep, sure enough the cut wasn't even in the back. i went back in an hour and she got me in to fix it. unfortunately, now i'm at home i see it doesn't match the other side of the back of my head. ok....if this was super cuts or something like that i'd just live with it. not leiden mitchell....i guess with a groupon they give you a half price cut.' The customer feels neutral, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'went to see amy on a groupon. she did the fastest cut in the west! it looked ok, not the greatest which i expected from this place . i got home and my son said mom, you have a mullet! yep, sure enough the cut wasn't even in the back. i went back in an hour and she got me in to fix it. unfortunately, now i'm at home i see it doesn't match the other side of the back of my head. ok....if this was super cuts or something like that i'd just live with it. not leiden mitchell....i guess with a groupon they give you a half price cut.' The customer feels neutral, disappointment, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the inconvenience and misunderstanding: Acknowledge the customer's frustration and apologize for the unsatisfactory experience.

2. Offer a complimentary service to rectify the issue: Offer to have Amy, or another experienced stylist, redo the haircut at no additional cost to the customer. This will show that we value their business and are committed to providing quality service.

3. Address the communication issue: Ensure that the stylist communicates more effectively with the customer during the haircut, especially when working on the back of the head."
1,"Will not be returning.  My company orders from here twice a week. When we tried to use a Groupon deal, we were turned away, with attitude.  Customer service was horrible,  once the lady got off her phone to see why I was there. Will be Rolling to another place for my bbq.","will not be returning. my company orders from here twice a week. when we tried to use a groupon deal, we were turned away, with attitude. customer service was horrible, once the lady got off her phone to see why i was there. will be rolling to another place for my bbq.","neutral, annoyance, disapproval","[INST] A customer left us a 1-star review: 'will not be returning. my company orders from here twice a week. when we tried to use a groupon deal, we were turned away, with attitude. customer service was horrible, once the lady got off her phone to see why i was there. will be rolling to another place for my bbq.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'will not be returning. my company orders from here twice a week. when we tried to use a groupon deal, we were turned away, with attitude. customer service was horrible, once the lady got off her phone to see why i was there. will be rolling to another place for my bbq.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Train staff to handle multiple tasks simultaneously: Ensure that staff are able to attend to customers while also managing other tasks, such as checking promotions or deals.

2. Improve communication skills: Train staff to communicate effectively and professionally with customers, especially when dealing with issues or complaints.

3. Be more flexible with promotions and deals: Review the company's policy on using promotions and deals, and consider being more flexible to accommodate customers' needs.

4. Prioritize customer service: Make customer service a top priority, and ensure that staff are trained to provide excellent service to all customers."
1,"Average burger, average taste, above average prices. Anyone who thinks this is good food has no credibility when it comes to food. If you want cheap cheese, bland meat, and a lot of grease and want to pay too much this is the place. I go to Columbus OH for work, Graffiti burger is the place over there. They have a big sign over the Five Guys in Columbus. I passed by the Five Guys, almost empty, go to Graffiti, PACKED. There is a reason for that, they serve the best burgers around. I so wish AZ had a place like that. Until that happens, I am in search for the best burger in AZ.","average burger, average taste, above average prices. anyone who thinks this is good food has no credibility when it comes to food. if you want cheap cheese, bland meat, and a lot of grease and want to pay too much this is the place. i go to columbus oh for work, graffiti burger is the place over there. they have a big sign over the five guys in columbus. i passed by the five guys, almost empty, go to graffiti, packed. there is a reason for that, they serve the best burgers around. i so wish az had a place like that. until that happens, i am in search for the best burger in az.","desire, neutral, admiration","[INST] A customer left us a 1-star review: 'average burger, average taste, above average prices. anyone who thinks this is good food has no credibility when it comes to food. if you want cheap cheese, bland meat, and a lot of grease and want to pay too much this is the place. i go to columbus oh for work, graffiti burger is the place over there. they have a big sign over the five guys in columbus. i passed by the five guys, almost empty, go to graffiti, packed. there is a reason for that, they serve the best burgers around. i so wish az had a place like that. until that happens, i am in search for the best burger in az.' The customer feels desire, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'average burger, average taste, above average prices. anyone who thinks this is good food has no credibility when it comes to food. if you want cheap cheese, bland meat, and a lot of grease and want to pay too much this is the place. i go to columbus oh for work, graffiti burger is the place over there. they have a big sign over the five guys in columbus. i passed by the five guys, almost empty, go to graffiti, packed. there is a reason for that, they serve the best burgers around. i so wish az had a place like that. until that happens, i am in search for the best burger in az.' The customer feels desire, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially win them back, we could consider the following steps:

1. Address the quality concerns: Improve the taste and quality of our burgers, focusing on reducing blandness, excess grease, and increasing flavor.

2. Competitive pricing: Review our pricing strategy to ensure it is competitive with other local burger joints, without compromising on quality.

3. Customer feedback: Reach out to the customer to express our appreciation for their feedback and offer a complimentary meal or discount on their next visit to try our improved offerings."
1,The only reason to go here was the excellent low-calorie desserts. It turns out they lied about the calorie content and they are actually high-calorie excellent desserts. \n\nCheck the stories in the newspaper for more info. I will never go here again.,the only reason to go here was the excellent low calorie desserts. it turns out they lied about the calorie content and they are actually high calorie excellent desserts. n ncheck the stories in the newspaper for more info. i will never go here again.,"admiration, neutral, approval","[INST] A customer left us a 1-star review: 'the only reason to go here was the excellent low calorie desserts. it turns out they lied about the calorie content and they are actually high calorie excellent desserts. n ncheck the stories in the newspaper for more info. i will never go here again.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the only reason to go here was the excellent low calorie desserts. it turns out they lied about the calorie content and they are actually high calorie excellent desserts. n ncheck the stories in the newspaper for more info. i will never go here again.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review by acknowledging the customer's concern about the misrepresentation of calorie content in our desserts.

2. Apologize sincerely: Express regret for the inconvenience caused and apologize for any disappointment or frustration the customer may have experienced.

3. Investigate the issue: Look into the accuracy of the calorie content claims for our desserts and take corrective action if necessary."
1,"God these are the worst donuts around, DRY DRY DRY.  To top it off the coffee isn't what its cracked up to be and the one time I went to this location they didn't carry milk, not that they were out but that they don't carry it because they don't have room for it, are you kidding me, donuts with no milk.  Anyways these donuts suck and I don't get the hype, I have had them multiple times and I even had them in chicago and they have always sucked.","god these are the worst donuts around, dry dry dry. to top it off the coffee isn't what its cracked up to be and the one time i went to this location they didn't carry milk, not that they were out but that they don't carry it because they don't have room for it, are you kidding me, donuts with no milk. anyways these donuts suck and i don't get the hype, i have had them multiple times and i even had them in chicago and they have always sucked.","annoyance, disapproval, disgust","[INST] A customer left us a 1-star review: 'god these are the worst donuts around, dry dry dry. to top it off the coffee isn't what its cracked up to be and the one time i went to this location they didn't carry milk, not that they were out but that they don't carry it because they don't have room for it, are you kidding me, donuts with no milk. anyways these donuts suck and i don't get the hype, i have had them multiple times and i even had them in chicago and they have always sucked.' The customer feels annoyance, disapproval, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'god these are the worst donuts around, dry dry dry. to top it off the coffee isn't what its cracked up to be and the one time i went to this location they didn't carry milk, not that they were out but that they don't carry it because they don't have room for it, are you kidding me, donuts with no milk. anyways these donuts suck and i don't get the hype, i have had them multiple times and i even had them in chicago and they have always sucked.' The customer feels annoyance, disapproval, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the quality of the donuts: Investigate the issue of dry donuts and take necessary steps to improve the baking process, such as adjusting the recipe, baking time, or storage methods.

2. Improve the coffee quality: Enhance the coffee offerings by sourcing better quality beans, improving the brewing process, or offering a wider variety of coffee options.

3. Carry milk: Ensure that milk is always available for customers, either by increasing storage capacity or offering alternative milk options for those with dietary restrictions."
1,"I went here a couple of months ago because my cousin recommend this place. I don't think I will be back here again! I did get my eyebrows waxed here and the lady didn't do a good job.\n\nThe place is clean, staff is friendly but they do try to upsell some of their products.","i went here a couple of months ago because my cousin recommend this place. i don't think i will be back here again! i did get my eyebrows waxed here and the lady didn't do a good job. n nthe place is clean, staff is friendly but they do try to upsell some of their products.","disapproval, neutral, disappointment","[INST] A customer left us a 1-star review: 'i went here a couple of months ago because my cousin recommend this place. i don't think i will be back here again! i did get my eyebrows waxed here and the lady didn't do a good job. n nthe place is clean, staff is friendly but they do try to upsell some of their products.' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i went here a couple of months ago because my cousin recommend this place. i don't think i will be back here again! i did get my eyebrows waxed here and the lady didn't do a good job. n nthe place is clean, staff is friendly but they do try to upsell some of their products.' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Skill Development: Improve the skills of our staff, particularly those involved in eyebrow waxing, to ensure a high-quality service. This could involve additional training or workshops.

2. Upselling: While it's important to offer additional services, we should ensure that it doesn't come across as pushy or excessive. We can review our sales approach to make it more customer-centric, focusing on providing recommendations based on the customer's needs rather than trying to sell as many products as possible."
1,"Will never come here again. I'm a marine, my car won't start and need to rent a vehicle and tow trailer. Made a reservation and walked in and they are asking for a 500 dollar deposits when I wasn't notified on the phone and I also rent with uhaul before and never had this problem or been notified of it before. They would not help me in anyway shape or form. Seemed like I was just a pain in the ass. Went to Penske got a truck, which was ALOT cheaper to rent and mileage but had no tow trailers. Came back and told me I couldn't rent a trailer because it's Penske! Seriously?!?! They said it there policy! Never again will I deal with this stupid company and there dumbass policies","will never come here again. i'm a marine, my car won't start and need to rent a vehicle and tow trailer. made a reservation and walked in and they are asking for a 500 dollar deposits when i wasn't notified on the phone and i also rent with uhaul before and never had this problem or been notified of it before. they would not help me in anyway shape or form. seemed like i was just a pain in the ass. went to penske got a truck, which was alot cheaper to rent and mileage but had no tow trailers. came back and told me i couldn't rent a trailer because it's penske! seriously?!?! they said it there policy! never again will i deal with this stupid company and there dumbass policies","disappointment, neutral, annoyance","[INST] A customer left us a 1-star review: 'will never come here again. i'm a marine, my car won't start and need to rent a vehicle and tow trailer. made a reservation and walked in and they are asking for a 500 dollar deposits when i wasn't notified on the phone and i also rent with uhaul before and never had this problem or been notified of it before. they would not help me in anyway shape or form. seemed like i was just a pain in the ass. went to penske got a truck, which was alot cheaper to rent and mileage but had no tow trailers. came back and told me i couldn't rent a trailer because it's penske! seriously?!?! they said it there policy! never again will i deal with this stupid company and there dumbass policies' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'will never come here again. i'm a marine, my car won't start and need to rent a vehicle and tow trailer. made a reservation and walked in and they are asking for a 500 dollar deposits when i wasn't notified on the phone and i also rent with uhaul before and never had this problem or been notified of it before. they would not help me in anyway shape or form. seemed like i was just a pain in the ass. went to penske got a truck, which was alot cheaper to rent and mileage but had no tow trailers. came back and told me i couldn't rent a trailer because it's penske! seriously?!?! they said it there policy! never again will i deal with this stupid company and there dumbass policies' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the inconvenience: Acknowledge the customer's frustration and express empathy for their situation.

2. Clarify the deposit policy: Explain the deposit policy more clearly, either by updating our reservation process to include this information or by providing a written explanation at the time of reservation.

3. Offer a solution: Offer a solution to the customer's immediate problem, such as waiving the deposit or finding a way to accommodate their specific needs (e.g., providing a tow trailer)."
1,Probably the driest and most tasteless chicken salad I've had in a long time. Our other sandwiches were just as disappointing. Just another chain food restaurant. I long for a real deli in Charlotte!,probably the driest and most tasteless chicken salad i've had in a long time. our other sandwiches were just as disappointing. just another chain food restaurant. i long for a real deli in charlotte!,"disappointment, annoyance, disapproval","[INST] A customer left us a 1-star review: 'probably the driest and most tasteless chicken salad i've had in a long time. our other sandwiches were just as disappointing. just another chain food restaurant. i long for a real deli in charlotte!' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'probably the driest and most tasteless chicken salad i've had in a long time. our other sandwiches were just as disappointing. just another chain food restaurant. i long for a real deli in charlotte!' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the quality and taste of our chicken salad and other sandwiches. Here are some specific actions we can take:

1. Improve the recipe: Work with our culinary team to revise the chicken salad recipe to make it more flavorful and moist. This could involve adjusting the seasonings, adding more ingredients, or using higher-quality chicken.

2. Consistency in preparation: Ensure that the chicken salad is consistently prepared to the same high standard, every time. This may involve providing additional training to kitchen staff or implementing new quality control measures."
1,Horrible service. I told the hostess I was uncomfortable wearing the hospital gown provided because of a recent hospital stay. She told us that I had to put it on or I could go away. Seriously. That's all it took for me to turn around and walk out. I will NEVER go back here.,horrible service. i told the hostess i was uncomfortable wearing the hospital gown provided because of a recent hospital stay. she told us that i had to put it on or i could go away. seriously. that's all it took for me to turn around and walk out. i will never go back here.,"fear, disgust, sadness","[INST] A customer left us a 1-star review: 'horrible service. i told the hostess i was uncomfortable wearing the hospital gown provided because of a recent hospital stay. she told us that i had to put it on or i could go away. seriously. that's all it took for me to turn around and walk out. i will never go back here.' The customer feels fear, disgust, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'horrible service. i told the hostess i was uncomfortable wearing the hospital gown provided because of a recent hospital stay. she told us that i had to put it on or i could go away. seriously. that's all it took for me to turn around and walk out. i will never go back here.' The customer feels fear, disgust, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Empathy: Acknowledge the customer's feelings and express empathy towards their situation. This can be done through a personalized response that addresses their concerns and shows understanding.

2. Apology: Offer a sincere apology for the poor service they experienced. This can help to de-escalate the situation and show that the business values their feedback.

3. Education: Educate the staff on appropriate customer service practices, particularly when dealing with sensitive situations. This may include training on how to handle customers with specific needs or concerns, such as those who have recently been in the hospital."
1,"Wow. I have been going to this practice for 3-4 years. I have had some troubles with them in the past but this is the kicker of them all. I just called and explained to the person at the front desk that I have been having some breast pain and didn't know if I should come in earlier than my Oct. 1st  Well Woman exam. Her response was, \""Well, if you come in early you will have to pay for an office visit.\"" I said, \""well if I wait I'll just talk to her about it at my Well Woman.\"" Her reply, \""if you talk to her about it then, then you will be charged extra.\"" My reply, \""just for talking about it??\"" Her reply, \""yup, I don't know what to tell you. Just go to your primary care physician.\"" I then explained to her that this was a gynecological issue... No response. Her overall tone was brash, rude, and short. Did I mention uncaring.\n\nUnbelievable. Never, ever have I been so appalled. A woman calls and says she has breast pain and isn't sure if she should come in and this is how the front desk responds!! I'm outraged and waiting for someone to call me back from the office. I think Dr. Johnstone has the right to know how the front desk is treating her patients.","wow. i have been going to this practice for 3 4 years. i have had some troubles with them in the past but this is the kicker of them all. i just called and explained to the person at the front desk that i have been having some breast pain and didn't know if i should come in earlier than my oct. 1st well woman exam. her response was, well, if you come in early you will have to pay for an office visit. i said, well if i wait i'll just talk to her about it at my well woman. her reply, if you talk to her about it then, then you will be charged extra. my reply, just for talking about it?? her reply, yup, i don't know what to tell you. just go to your primary care physician. i then explained to her that this was a gynecological issue... no response. her overall tone was brash, rude, and short. did i mention uncaring. n nunbelievable. never, ever have i been so appalled. a woman calls and says she has breast pain and isn't sure if she should come in and this is how the front desk responds!! i'm outraged and waiting for someone to call me back from the office. i think dr. johnstone has the right to know how the front desk is treating her patients.","neutral, surprise, realization","[INST] A customer left us a 1-star review: 'wow. i have been going to this practice for 3 4 years. i have had some troubles with them in the past but this is the kicker of them all. i just called and explained to the person at the front desk that i have been having some breast pain and didn't know if i should come in earlier than my oct. 1st well woman exam. her response was, well, if you come in early you will have to pay for an office visit. i said, well if i wait i'll just talk to her about it at my well woman. her reply, if you talk to her about it then, then you will be charged extra. my reply, just for talking about it?? her reply, yup, i don't know what to tell you. just go to your primary care physician. i then explained to her that this was a gynecological issue... no response. her overall tone was brash, rude, and short. did i mention uncaring. n nunbelievable. never, ever have i been so appalled. a woman calls and says she has breast pain and isn't sure if she should come in and this is how the front desk responds!! i'm outraged and waiting for someone to call me back from the office. i think dr. johnstone has the right to know how the front desk is treating her patients.' The customer feels neutral, surprise, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'wow. i have been going to this practice for 3 4 years. i have had some troubles with them in the past but this is the kicker of them all. i just called and explained to the person at the front desk that i have been having some breast pain and didn't know if i should come in earlier than my oct. 1st well woman exam. her response was, well, if you come in early you will have to pay for an office visit. i said, well if i wait i'll just talk to her about it at my well woman. her reply, if you talk to her about it then, then you will be charged extra. my reply, just for talking about it?? her reply, yup, i don't know what to tell you. just go to your primary care physician. i then explained to her that this was a gynecological issue... no response. her overall tone was brash, rude, and short. did i mention uncaring. n nunbelievable. never, ever have i been so appalled. a woman calls and says she has breast pain and isn't sure if she should come in and this is how the front desk responds!! i'm outraged and waiting for someone to call me back from the office. i think dr. johnstone has the right to know how the front desk is treating her patients.' The customer feels neutral, surprise, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Empathy and understanding: Acknowledge the customer's concerns and express empathy towards their situation. This can help build trust and show that we care about their well-being.

2. Clarify the policy: Explain the office visit policy in a clear and compassionate manner, addressing any misconceptions the customer may have. Offer a solution that accommodates their needs, such as waiving the office visit fee for urgent matters or providing a more flexible scheduling option.

3. Train staff on communication skills: Provide training to front desk staff on effective communication and customer service techniques."
1,Yesterday 4 of my friends went to this place. Just 2 of us drank a coffee and ate a crepe and we got sick a few hours later. Really bad food poisoning that lasted several hours.\n\nI usually don't write reviews but I think this is something people should know.,yesterday 4 of my friends went to this place. just 2 of us drank a coffee and ate a crepe and we got sick a few hours later. really bad food poisoning that lasted several hours. n ni usually don't write reviews but i think this is something people should know.,"sadness, disappointment, neutral","[INST] A customer left us a 1-star review: 'yesterday 4 of my friends went to this place. just 2 of us drank a coffee and ate a crepe and we got sick a few hours later. really bad food poisoning that lasted several hours. n ni usually don't write reviews but i think this is something people should know.' The customer feels sadness, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'yesterday 4 of my friends went to this place. just 2 of us drank a coffee and ate a crepe and we got sick a few hours later. really bad food poisoning that lasted several hours. n ni usually don't write reviews but i think this is something people should know.' The customer feels sadness, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  1. Investigate the issue: Immediately reach out to the customer to gather more information about their experience, such as the specific location, date, and time of their visit, as well as the types of food they consumed.

2. Apologize and show empathy: Acknowledge their negative experience and express sincere regret for their illness. Assure them that their feedback is taken seriously and that you are taking steps to address the issue.

3. Offer compensation: Offer a refund or a complimentary meal for their party on a future visit, as a gesture of goodwill and to make amends for their poor experience."
1,"oh boy dont know where to start, went for father's day and it was awful,  order steak but it was burned and the chef send it out anyways, table of 4, 3 meals came out and the 4th meal came out 30minutes after everyone was almost done so I just ask for it to go, ordered a soup that never came out and no fork, drinks were not refill for 40 minutes and all food was not up to par. good thing manager comp the steak and offer to cook another one but we had enough so didnt want another steak after been there for almost 2 hours. wouldn't go back.","oh boy dont know where to start, went for father's day and it was awful, order steak but it was burned and the chef send it out anyways, table of 4, 3 meals came out and the 4th meal came out 30minutes after everyone was almost done so i just ask for it to go, ordered a soup that never came out and no fork, drinks were not refill for 40 minutes and all food was not up to par. good thing manager comp the steak and offer to cook another one but we had enough so didnt want another steak after been there for almost 2 hours. wouldn't go back.","annoyance, disappointment, disapproval","[INST] A customer left us a 1-star review: 'oh boy dont know where to start, went for father's day and it was awful, order steak but it was burned and the chef send it out anyways, table of 4, 3 meals came out and the 4th meal came out 30minutes after everyone was almost done so i just ask for it to go, ordered a soup that never came out and no fork, drinks were not refill for 40 minutes and all food was not up to par. good thing manager comp the steak and offer to cook another one but we had enough so didnt want another steak after been there for almost 2 hours. wouldn't go back.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'oh boy dont know where to start, went for father's day and it was awful, order steak but it was burned and the chef send it out anyways, table of 4, 3 meals came out and the 4th meal came out 30minutes after everyone was almost done so i just ask for it to go, ordered a soup that never came out and no fork, drinks were not refill for 40 minutes and all food was not up to par. good thing manager comp the steak and offer to cook another one but we had enough so didnt want another steak after been there for almost 2 hours. wouldn't go back.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize sincerely for the poor experience and express empathy for their disappointment.
2. Address the specific issues mentioned in the review, such as the burned steak, delayed meals, missing fork, and slow drink service.
3. Offer a genuine solution, such as a complimentary meal or a discount on their next visit, to make amends for the inconvenience.
4. Improve communication with the kitchen to ensure that orders are prepared correctly and delivered promptly.
5. Ensure that all tables are equipped with necessary utensils, such as forks, and that drinks are refilled regularly."
1,"Place is useless.  Half the pumps don't work, the credit card machines are always down, and the self serve car wash that was rigged with electrical tape nearly killed me.  On top of that, if you go on the weekends, someone will try to sell you windshield repair outside when you're pumping gas.  Can I just get some gas and go without being hassled?","place is useless. half the pumps don't work, the credit card machines are always down, and the self serve car wash that was rigged with electrical tape nearly killed me. on top of that, if you go on the weekends, someone will try to sell you windshield repair outside when you're pumping gas. can i just get some gas and go without being hassled?","annoyance, disappointment, neutral","[INST] A customer left us a 1-star review: 'place is useless. half the pumps don't work, the credit card machines are always down, and the self serve car wash that was rigged with electrical tape nearly killed me. on top of that, if you go on the weekends, someone will try to sell you windshield repair outside when you're pumping gas. can i just get some gas and go without being hassled?' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'place is useless. half the pumps don't work, the credit card machines are always down, and the self serve car wash that was rigged with electrical tape nearly killed me. on top of that, if you go on the weekends, someone will try to sell you windshield repair outside when you're pumping gas. can i just get some gas and go without being hassled?' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we should prioritize addressing the following issues:

1. Regular maintenance of equipment: Ensure all pumps, credit card machines, and self-serve car wash facilities are functioning properly and safely.

2. Improve reliability: Address any recurring technical issues to minimize downtime and inconvenience for customers.

3. Enhance safety: Inspect and repair any electrical hazards in self-serve car wash areas to prevent accidents.

4. Provide clear communication: Notify customers of any temporary service disruptions or maintenance schedules to manage expectations."
1,"I was so excited when they opened since I love Mediterranean and middle eastern food. And I live literary down the street. Unfortunately me and my husband had a bad experience. The service is horrible,  the cashier/hostess/waitress is the same lady who after taking your order and bringing your food, does not stop to offer more water or anything.  The food was served pretty fast, around 10 minutes,  but it seems like if it was cooked previously and heated in the microwave,  the meat was very dry. They give a huge portion of rice and a small portion of meat. And that is not all, after checking my bank account,  I found out they charged us 5 dlls more, I have the original receipt and our total after tax was $35.50 and they charged my credit card $42. I guess the cashier/server was not happy with our 4 dlls cash tip that we left for the bad service, so decided to charge an extra 5 dlls on our credit card. Check your debit/credit card, I am not joking!","i was so excited when they opened since i love mediterranean and middle eastern food. and i live literary down the street. unfortunately me and my husband had a bad experience. the service is horrible, the cashier hostess waitress is the same lady who after taking your order and bringing your food, does not stop to offer more water or anything. the food was served pretty fast, around 10 minutes, but it seems like if it was cooked previously and heated in the microwave, the meat was very dry. they give a huge portion of rice and a small portion of meat. and that is not all, after checking my bank account, i found out they charged us 5 dlls more, i have the original receipt and our total after tax was 35.50 and they charged my credit card 42. i guess the cashier server was not happy with our 4 dlls cash tip that we left for the bad service, so decided to charge an extra 5 dlls on our credit card. check your debit credit card, i am not joking!","disappointment, excitement, love","[INST] A customer left us a 1-star review: 'i was so excited when they opened since i love mediterranean and middle eastern food. and i live literary down the street. unfortunately me and my husband had a bad experience. the service is horrible, the cashier hostess waitress is the same lady who after taking your order and bringing your food, does not stop to offer more water or anything. the food was served pretty fast, around 10 minutes, but it seems like if it was cooked previously and heated in the microwave, the meat was very dry. they give a huge portion of rice and a small portion of meat. and that is not all, after checking my bank account, i found out they charged us 5 dlls more, i have the original receipt and our total after tax was 35.50 and they charged my credit card 42. i guess the cashier server was not happy with our 4 dlls cash tip that we left for the bad service, so decided to charge an extra 5 dlls on our credit card. check your debit credit card, i am not joking!' The customer feels disappointment, excitement, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i was so excited when they opened since i love mediterranean and middle eastern food. and i live literary down the street. unfortunately me and my husband had a bad experience. the service is horrible, the cashier hostess waitress is the same lady who after taking your order and bringing your food, does not stop to offer more water or anything. the food was served pretty fast, around 10 minutes, but it seems like if it was cooked previously and heated in the microwave, the meat was very dry. they give a huge portion of rice and a small portion of meat. and that is not all, after checking my bank account, i found out they charged us 5 dlls more, i have the original receipt and our total after tax was 35.50 and they charged my credit card 42. i guess the cashier server was not happy with our 4 dlls cash tip that we left for the bad service, so decided to charge an extra 5 dlls on our credit card. check your debit credit card, i am not joking!' The customer feels disappointment, excitement, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance Service Quality: Train staff to provide friendly, attentive, and efficient service. This includes offering water or other beverages, checking on customers during their meal, and addressing any concerns promptly.

2. Improve Food Quality: Ensure that all dishes, particularly those with meat, are cooked fresh and not reheated in a microwave. This will help maintain the quality and taste of the food.

3. Portion Control: Balance the portions of meat and rice to provide a more satisfying meal for customers."
1,"I will be happy to provide a review of their service if I can ever reach a live person to schedule an appointment with!  I purchased a Living Social voucher for 3 hours of cleaning and have been trying to reach someone to schedule an appointment with for 3 weeks now and it seems there is never a live person working at this place.  I tried to just use their website but there is no place to indicate the living social purchase.  Very frustrating.  If you can't staff your business to take a call from a customer, what can I expect from the service itself?","i will be happy to provide a review of their service if i can ever reach a live person to schedule an appointment with! i purchased a living social voucher for 3 hours of cleaning and have been trying to reach someone to schedule an appointment with for 3 weeks now and it seems there is never a live person working at this place. i tried to just use their website but there is no place to indicate the living social purchase. very frustrating. if you can't staff your business to take a call from a customer, what can i expect from the service itself?","annoyance, disappointment, neutral","[INST] A customer left us a 1-star review: 'i will be happy to provide a review of their service if i can ever reach a live person to schedule an appointment with! i purchased a living social voucher for 3 hours of cleaning and have been trying to reach someone to schedule an appointment with for 3 weeks now and it seems there is never a live person working at this place. i tried to just use their website but there is no place to indicate the living social purchase. very frustrating. if you can't staff your business to take a call from a customer, what can i expect from the service itself?' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i will be happy to provide a review of their service if i can ever reach a live person to schedule an appointment with! i purchased a living social voucher for 3 hours of cleaning and have been trying to reach someone to schedule an appointment with for 3 weeks now and it seems there is never a live person working at this place. i tried to just use their website but there is no place to indicate the living social purchase. very frustrating. if you can't staff your business to take a call from a customer, what can i expect from the service itself?' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Improve Customer Service: Ensure there is always a live person available to answer calls during business hours. This can be achieved by hiring more staff or implementing a call-back system.

2. Streamline the Appointment Scheduling Process: Make it easier for customers to schedule appointments, especially those who have purchased vouchers. This could involve adding a specific section on the website for voucher holders to schedule their appointments.

3. Communicate Better: Regularly update customers about the status of their appointment requests. If there is a delay, send an email or text message to keep them informed."
1,"What a disaster.  I don't get the love of this place at all.  I'll agree with Patrick L on this one: William-Sonoma with a hot case.  That's all this is.  Where do I begin?\n\nFirst - the layout.  This design might be nice when one or two people is in the store but on a Saturday afternoon, this place had 30 people in it and was insane.  The layout does not help.  Not only are there three sets of lines that merge into each other creating all sorts of pile-ups but there is no where to go that you aren't in the way.  Racks of food act as line partitions more than they act as display cases.  It is really a nightmare.\n\nSecond - quality for the price.  It is a ton of high-end stuff and that's okay.  I have no issue with high end products but ... where the hell do you get off charging $5 more than some place like Delicious Dishes?  I can get the same products at a LOCALLY OWNED store for significantly less.  There is nothing special about what you stock.  You don't make these cheeses yourself.  These aren't your livestock being slaughtered.  You get this stuff from the same supplier that AJs, Trader Joes, and Petit Fromage do yet you charge like you're the only game in town.\n\nFinally - You call that a deli counter?  The girls working here have probably been using a meat slicer for 2 months and couldn't tell you the difference between mortadella and sopressata.  I'm sure they don't know how to cook it and can guarantee that they don't know proper pairings.\n\nNo thanks.  I'll stick with Delicious Dishes in Phoenix and keep my money local.","what a disaster. i don't get the love of this place at all. i'll agree with patrick l on this one william sonoma with a hot case. that's all this is. where do i begin? n nfirst the layout. this design might be nice when one or two people is in the store but on a saturday afternoon, this place had 30 people in it and was insane. the layout does not help. not only are there three sets of lines that merge into each other creating all sorts of pile ups but there is no where to go that you aren't in the way. racks of food act as line partitions more than they act as display cases. it is really a nightmare. n nsecond quality for the price. it is a ton of high end stuff and that's okay. i have no issue with high end products but ... where the hell do you get off charging 5 more than some place like delicious dishes? i can get the same products at a locally owned store for significantly less. there is nothing special about what you stock. you don't make these cheeses yourself. these aren't your livestock being slaughtered. you get this stuff from the same supplier that ajs, trader joes, and petit fromage do yet you charge like you're the only game in town. n nfinally you call that a deli counter? the girls working here have probably been using a meat slicer for 2 months and couldn't tell you the difference between mortadella and sopressata. i'm sure they don't know how to cook it and can guarantee that they don't know proper pairings. n nno thanks. i'll stick with delicious dishes in phoenix and keep my money local.","disappointment, disapproval, annoyance","[INST] A customer left us a 1-star review: 'what a disaster. i don't get the love of this place at all. i'll agree with patrick l on this one william sonoma with a hot case. that's all this is. where do i begin? n nfirst the layout. this design might be nice when one or two people is in the store but on a saturday afternoon, this place had 30 people in it and was insane. the layout does not help. not only are there three sets of lines that merge into each other creating all sorts of pile ups but there is no where to go that you aren't in the way. racks of food act as line partitions more than they act as display cases. it is really a nightmare. n nsecond quality for the price. it is a ton of high end stuff and that's okay. i have no issue with high end products but ... where the hell do you get off charging 5 more than some place like delicious dishes? i can get the same products at a locally owned store for significantly less. there is nothing special about what you stock. you don't make these cheeses yourself. these aren't your livestock being slaughtered. you get this stuff from the same supplier that ajs, trader joes, and petit fromage do yet you charge like you're the only game in town. n nfinally you call that a deli counter? the girls working here have probably been using a meat slicer for 2 months and couldn't tell you the difference between mortadella and sopressata. i'm sure they don't know how to cook it and can guarantee that they don't know proper pairings. n nno thanks. i'll stick with delicious dishes in phoenix and keep my money local.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'what a disaster. i don't get the love of this place at all. i'll agree with patrick l on this one william sonoma with a hot case. that's all this is. where do i begin? n nfirst the layout. this design might be nice when one or two people is in the store but on a saturday afternoon, this place had 30 people in it and was insane. the layout does not help. not only are there three sets of lines that merge into each other creating all sorts of pile ups but there is no where to go that you aren't in the way. racks of food act as line partitions more than they act as display cases. it is really a nightmare. n nsecond quality for the price. it is a ton of high end stuff and that's okay. i have no issue with high end products but ... where the hell do you get off charging 5 more than some place like delicious dishes? i can get the same products at a locally owned store for significantly less. there is nothing special about what you stock. you don't make these cheeses yourself. these aren't your livestock being slaughtered. you get this stuff from the same supplier that ajs, trader joes, and petit fromage do yet you charge like you're the only game in town. n nfinally you call that a deli counter? the girls working here have probably been using a meat slicer for 2 months and couldn't tell you the difference between mortadella and sopressata. i'm sure they don't know how to cook it and can guarantee that they don't know proper pairings. n nno thanks. i'll stick with delicious dishes in phoenix and keep my money local.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Store Layout: Revise the store layout to better accommodate larger crowds, particularly on busy days like Saturdays. Consider adding more space for lines to merge, and ensure that racks of food do not obstruct the flow of customers.

2. Pricing: Review our pricing strategy to ensure it is competitive with local stores. Offer promotions or discounts to attract customers and demonstrate value for the high-end products we offer.

3. Staff Training: Provide comprehensive training for deli counter staff, focusing on product knowledge, proper food handling, and customer service skills."
1,"I had a lower blepharoplasty (eye lift) by Dr. Nachbar in September 2003. This procedure left me needing reconstructive surgery costing additional thousands of dollars. My eyes will always have Dr. Nachbar's mark on them. Some of the damage is not fixable.\n\nThe results of my surgery left both eyes with incisions that were placed  low and not in a natural laugh line. To make things worse, the left eye incision curved down from the corner of the eye, extended out to about 3/4 of an inch and ended with a divit. This divit was created when the stitches were painfully pulled out. The incision scarring healed horribly and widened out leaving me with an indentation and redness to this day. The left eye was also left with a pucker from improper draping of the skin. A  piece of fat was left behind under the right eye which gave me the appearance of a big bump under that eye. Both eyes were hollowed out and rounded out leaving me with a completely different eye shape. My eyes had continual pressure, pain, irritation, and itching for 3 years after the procedure.\n\nI communicated my concerns to a Sharon Brown on staff by e-mail and phone. She was completely unhelpful. I requested my money back and never received it.\n\nI am not a person who easily dispenses bad reviews. If I could give zero stars I would. I truly regret every day that I chose Dr. Nachbar as my surgeon. I hope this review helps you in your choice.","i had a lower blepharoplasty eye lift by dr. nachbar in september 2003. this procedure left me needing reconstructive surgery costing additional thousands of dollars. my eyes will always have dr. nachbar's mark on them. some of the damage is not fixable. n nthe results of my surgery left both eyes with incisions that were placed low and not in a natural laugh line. to make things worse, the left eye incision curved down from the corner of the eye, extended out to about 3 4 of an inch and ended with a divit. this divit was created when the stitches were painfully pulled out. the incision scarring healed horribly and widened out leaving me with an indentation and redness to this day. the left eye was also left with a pucker from improper draping of the skin. a piece of fat was left behind under the right eye which gave me the appearance of a big bump under that eye. both eyes were hollowed out and rounded out leaving me with a completely different eye shape. my eyes had continual pressure, pain, irritation, and itching for 3 years after the procedure. n ni communicated my concerns to a sharon brown on staff by e mail and phone. she was completely unhelpful. i requested my money back and never received it. n ni am not a person who easily dispenses bad reviews. if i could give zero stars i would. i truly regret every day that i chose dr. nachbar as my surgeon. i hope this review helps you in your choice.","neutral, disappointment, sadness","[INST] A customer left us a 1-star review: 'i had a lower blepharoplasty eye lift by dr. nachbar in september 2003. this procedure left me needing reconstructive surgery costing additional thousands of dollars. my eyes will always have dr. nachbar's mark on them. some of the damage is not fixable. n nthe results of my surgery left both eyes with incisions that were placed low and not in a natural laugh line. to make things worse, the left eye incision curved down from the corner of the eye, extended out to about 3 4 of an inch and ended with a divit. this divit was created when the stitches were painfully pulled out. the incision scarring healed horribly and widened out leaving me with an indentation and redness to this day. the left eye was also left with a pucker from improper draping of the skin. a piece of fat was left behind under the right eye which gave me the appearance of a big bump under that eye. both eyes were hollowed out and rounded out leaving me with a completely different eye shape. my eyes had continual pressure, pain, irritation, and itching for 3 years after the procedure. n ni communicated my concerns to a sharon brown on staff by e mail and phone. she was completely unhelpful. i requested my money back and never received it. n ni am not a person who easily dispenses bad reviews. if i could give zero stars i would. i truly regret every day that i chose dr. nachbar as my surgeon. i hope this review helps you in your choice.' The customer feels neutral, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i had a lower blepharoplasty eye lift by dr. nachbar in september 2003. this procedure left me needing reconstructive surgery costing additional thousands of dollars. my eyes will always have dr. nachbar's mark on them. some of the damage is not fixable. n nthe results of my surgery left both eyes with incisions that were placed low and not in a natural laugh line. to make things worse, the left eye incision curved down from the corner of the eye, extended out to about 3 4 of an inch and ended with a divit. this divit was created when the stitches were painfully pulled out. the incision scarring healed horribly and widened out leaving me with an indentation and redness to this day. the left eye was also left with a pucker from improper draping of the skin. a piece of fat was left behind under the right eye which gave me the appearance of a big bump under that eye. both eyes were hollowed out and rounded out leaving me with a completely different eye shape. my eyes had continual pressure, pain, irritation, and itching for 3 years after the procedure. n ni communicated my concerns to a sharon brown on staff by e mail and phone. she was completely unhelpful. i requested my money back and never received it. n ni am not a person who easily dispenses bad reviews. if i could give zero stars i would. i truly regret every day that i chose dr. nachbar as my surgeon. i hope this review helps you in your choice.' The customer feels neutral, disappointment, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the customer's concerns and express empathy for their difficult experience.
2. Offer a sincere apology for the poor results and the lack of resolution they experienced.
3. Offer to arrange a meeting or call with a senior member of our team to discuss the issues in more detail and explore potential solutions, such as covering the costs of reconstructive surgery or providing a refund.
4. Provide clear and concise communication about the steps we will take to address the customer's concerns and ensure that they feel heard and valued."
1,"This year was horrible no info on website , very confusing . They said a shuttle was offered and nobody had any idea about it . I saw people lined up at 2 gates that never opened because nobody knew what side the entrance was on .  They posted on face book at 2:45 pm come see jabbawockeez at 3:00 pm at 2:59 they said it was cancelled . Red dragon is obviously only interested in making money not in customer service . We are so disappointed .","this year was horrible no info on website , very confusing . they said a shuttle was offered and nobody had any idea about it . i saw people lined up at 2 gates that never opened because nobody knew what side the entrance was on . they posted on face book at 2 45 pm come see jabbawockeez at 3 00 pm at 2 59 they said it was cancelled . red dragon is obviously only interested in making money not in customer service . we are so disappointed .","disappointment, confusion, disapproval","[INST] A customer left us a 1-star review: 'this year was horrible no info on website , very confusing . they said a shuttle was offered and nobody had any idea about it . i saw people lined up at 2 gates that never opened because nobody knew what side the entrance was on . they posted on face book at 2 45 pm come see jabbawockeez at 3 00 pm at 2 59 they said it was cancelled . red dragon is obviously only interested in making money not in customer service . we are so disappointed .' The customer feels disappointment, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this year was horrible no info on website , very confusing . they said a shuttle was offered and nobody had any idea about it . i saw people lined up at 2 gates that never opened because nobody knew what side the entrance was on . they posted on face book at 2 45 pm come see jabbawockeez at 3 00 pm at 2 59 they said it was cancelled . red dragon is obviously only interested in making money not in customer service . we are so disappointed .' The customer feels disappointment, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Improve Communication: Ensure all information about events, schedules, and any changes are clearly communicated on the website, social media platforms, and at the venue.

2. Provide Clear Directions: Clearly mark the entrance and provide detailed instructions for finding it, as well as information about any shuttle services.

3. Staff Training: Train staff to be knowledgeable about event schedules, shuttle services, and venue layout to help customers with any questions or concerns.

4. Timely Updates: Update customers promptly about any changes or cancellations, ideally through multiple channels (website, email, social media) to ensure everyone is informed."
1,"I just ate here and I order some garlic shrimp. Unfortunately, the shrimp was so over cooker, it was super hard and I could even taste where it was burnt on the edges. The garlic, needless to say, was also very burnt. I pretty much didn't like the salsa and beans all too much and I generally could have had a much better dining experience here.","i just ate here and i order some garlic shrimp. unfortunately, the shrimp was so over cooker, it was super hard and i could even taste where it was burnt on the edges. the garlic, needless to say, was also very burnt. i pretty much didn't like the salsa and beans all too much and i generally could have had a much better dining experience here.","disappointment, disapproval, annoyance","[INST] A customer left us a 1-star review: 'i just ate here and i order some garlic shrimp. unfortunately, the shrimp was so over cooker, it was super hard and i could even taste where it was burnt on the edges. the garlic, needless to say, was also very burnt. i pretty much didn't like the salsa and beans all too much and i generally could have had a much better dining experience here.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i just ate here and i order some garlic shrimp. unfortunately, the shrimp was so over cooker, it was super hard and i could even taste where it was burnt on the edges. the garlic, needless to say, was also very burnt. i pretty much didn't like the salsa and beans all too much and i generally could have had a much better dining experience here.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's disappointment and expressing empathy for their experience.

2. Offer a solution: Apologize for the poor quality of the dish and offer a complimentary meal or a discount on their next visit to make up for the inconvenience.

3. Address the root cause: Investigate the issue with the kitchen staff to ensure that overcooked shrimp and burnt garlic are not recurring problems. Provide additional training if necessary."
1,"Not. Going. To. Stay. Here.  EVER! Again.\n\nThe kids enjoyed the ONE simple water slide at the hotel's pool, but other than this, I could never lodge here again ever. I don't know, call me high maintenance, but I like my hotels a little more upscale. That really just sounded totally snobby, but it no way did I mean to be, just using words to describe the hotels I would prefer to stay at. \n\nThis place is ideal for those who are on a budget and not caring to stay at an older, less modern hotel with minimal amenities. If you come to Vegas to party and the hotel room is merely a place to spend a few hours in to sleep, then this place will work for you.","not. going. to. stay. here. ever! again. n nthe kids enjoyed the one simple water slide at the hotel's pool, but other than this, i could never lodge here again ever. i don't know, call me high maintenance, but i like my hotels a little more upscale. that really just sounded totally snobby, but it no way did i mean to be, just using words to describe the hotels i would prefer to stay at. n nthis place is ideal for those who are on a budget and not caring to stay at an older, less modern hotel with minimal amenities. if you come to vegas to party and the hotel room is merely a place to spend a few hours in to sleep, then this place will work for you.","disapproval, approval, joy","[INST] A customer left us a 1-star review: 'not. going. to. stay. here. ever! again. n nthe kids enjoyed the one simple water slide at the hotel's pool, but other than this, i could never lodge here again ever. i don't know, call me high maintenance, but i like my hotels a little more upscale. that really just sounded totally snobby, but it no way did i mean to be, just using words to describe the hotels i would prefer to stay at. n nthis place is ideal for those who are on a budget and not caring to stay at an older, less modern hotel with minimal amenities. if you come to vegas to party and the hotel room is merely a place to spend a few hours in to sleep, then this place will work for you.' The customer feels disapproval, approval, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'not. going. to. stay. here. ever! again. n nthe kids enjoyed the one simple water slide at the hotel's pool, but other than this, i could never lodge here again ever. i don't know, call me high maintenance, but i like my hotels a little more upscale. that really just sounded totally snobby, but it no way did i mean to be, just using words to describe the hotels i would prefer to stay at. n nthis place is ideal for those who are on a budget and not caring to stay at an older, less modern hotel with minimal amenities. if you come to vegas to party and the hotel room is merely a place to spend a few hours in to sleep, then this place will work for you.' The customer feels disapproval, approval, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Upgrade the hotel's facilities: The customer mentioned a preference for more upscale accommodations. We could consider investing in modernizing our hotel, focusing on areas such as the rooms, common areas, and amenities.

2. Enhance the pool area: The customer mentioned their children enjoyed the water slide at the pool, but overall were not impressed with the pool area. We could consider adding more attractions or improving the overall cleanliness and maintenance of the pool area."
1,The customer service in this store is terrible. A Manager by the name if Justin was rude and sarcastic and needs a belt to hold his pants up. If Oreily thinks guys like Justin are good managers than corporate has a poor judge of character and customer service.,the customer service in this store is terrible. a manager by the name if justin was rude and sarcastic and needs a belt to hold his pants up. if oreily thinks guys like justin are good managers than corporate has a poor judge of character and customer service.,"disgust, annoyance, disapproval","[INST] A customer left us a 1-star review: 'the customer service in this store is terrible. a manager by the name if justin was rude and sarcastic and needs a belt to hold his pants up. if oreily thinks guys like justin are good managers than corporate has a poor judge of character and customer service.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the customer service in this store is terrible. a manager by the name if justin was rude and sarcastic and needs a belt to hold his pants up. if oreily thinks guys like justin are good managers than corporate has a poor judge of character and customer service.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the complaint: Respond to the review promptly, acknowledging the customer's dissatisfaction with the service they received.

2. Apologize sincerely: Express regret for the poor experience the customer had and assure them that we value their feedback and are committed to improving our services.

3. Address the issue: Investigate the incident, speak with the manager involved, and take appropriate action if necessary. This could include retraining, disciplinary action, or addressing any issues that led to the poor service."
1,"DO NOT GO HERE! I had Cindy Romney the PA and she not only prescribed me a high dose birth control when I specifically asked for low dose, she was very unhelpful when I had lab tests performed. She has horrible bedside manner and when I called in to get my test results, 1. No one would return my call 2. When I finally got ahold of someone they told me that Romney had put in my file she had spoken to me about my results! I'm appalled. I WISH she would have told me my results so I could have been treated instead of spending the weekend in pain and worried out of my mind.","do not go here! i had cindy romney the pa and she not only prescribed me a high dose birth control when i specifically asked for low dose, she was very unhelpful when i had lab tests performed. she has horrible bedside manner and when i called in to get my test results, 1. no one would return my call 2. when i finally got ahold of someone they told me that romney had put in my file she had spoken to me about my results! i'm appalled. i wish she would have told me my results so i could have been treated instead of spending the weekend in pain and worried out of my mind.","annoyance, disappointment, neutral","[INST] A customer left us a 1-star review: 'do not go here! i had cindy romney the pa and she not only prescribed me a high dose birth control when i specifically asked for low dose, she was very unhelpful when i had lab tests performed. she has horrible bedside manner and when i called in to get my test results, 1. no one would return my call 2. when i finally got ahold of someone they told me that romney had put in my file she had spoken to me about my results! i'm appalled. i wish she would have told me my results so i could have been treated instead of spending the weekend in pain and worried out of my mind.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'do not go here! i had cindy romney the pa and she not only prescribed me a high dose birth control when i specifically asked for low dose, she was very unhelpful when i had lab tests performed. she has horrible bedside manner and when i called in to get my test results, 1. no one would return my call 2. when i finally got ahold of someone they told me that romney had put in my file she had spoken to me about my results! i'm appalled. i wish she would have told me my results so i could have been treated instead of spending the weekend in pain and worried out of my mind.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the issue with Cindy Romney: Investigate the claims made in the review, and if found to be true, provide training to improve her bedside manner and ensure proper prescription practices.

2. Improve communication: Implement a system to ensure that test results are promptly communicated to patients, either through phone calls or secure messaging.

3. Empathy and responsiveness: Train staff to be more empathetic and responsive to patient concerns, especially when patients are in pain or worried."
1,"I have been a CVS customer for years, I moved close to this pharmacy, Honestly at first the pharmacy techs upset me but now I am used to the awkward lack of customer service. I am happy that after months of asking they now apply my 25 dollar discount card. Well I don't take no for an answer anymore, I could change locations but [why I am having laser surgery done to my back so hopefully I will not need to go there every month.  Maybe try another place, But if it is best for you, Just stand your ground.\n\n***update*** I dropped\nThis place. The jerks finally pushed me over\nThe edge months ago. I moved\nMy scripts over to Walmarts pharmacy . I have not had an issue since.","i have been a cvs customer for years, i moved close to this pharmacy, honestly at first the pharmacy techs upset me but now i am used to the awkward lack of customer service. i am happy that after months of asking they now apply my 25 dollar discount card. well i don't take no for an answer anymore, i could change locations but why i am having laser surgery done to my back so hopefully i will not need to go there every month. maybe try another place, but if it is best for you, just stand your ground. n n update i dropped nthis place. the jerks finally pushed me over nthe edge months ago. i moved nmy scripts over to walmarts pharmacy . i have not had an issue since.","optimism, joy, disappointment","[INST] A customer left us a 1-star review: 'i have been a cvs customer for years, i moved close to this pharmacy, honestly at first the pharmacy techs upset me but now i am used to the awkward lack of customer service. i am happy that after months of asking they now apply my 25 dollar discount card. well i don't take no for an answer anymore, i could change locations but why i am having laser surgery done to my back so hopefully i will not need to go there every month. maybe try another place, but if it is best for you, just stand your ground. n n update i dropped nthis place. the jerks finally pushed me over nthe edge months ago. i moved nmy scripts over to walmarts pharmacy . i have not had an issue since.' The customer feels optimism, joy, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i have been a cvs customer for years, i moved close to this pharmacy, honestly at first the pharmacy techs upset me but now i am used to the awkward lack of customer service. i am happy that after months of asking they now apply my 25 dollar discount card. well i don't take no for an answer anymore, i could change locations but why i am having laser surgery done to my back so hopefully i will not need to go there every month. maybe try another place, but if it is best for you, just stand your ground. n n update i dropped nthis place. the jerks finally pushed me over nthe edge months ago. i moved nmy scripts over to walmarts pharmacy . i have not had an issue since.' The customer feels optimism, joy, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance customer service skills: Train pharmacy techs to provide friendly, attentive, and professional service to all customers.

2. Improve communication: Ensure that customers' requests and concerns are addressed promptly and effectively.

3. Streamline processes: Make it easier for customers to access their discounts and benefits, such as the 25 dollar discount card.

4. Show empathy and understanding: Acknowledge and address the customer's frustration, and demonstrate a willingness to make improvements."
1,"Attempted to purchase some football gear for my son there today.  We tried for about ten minutes to get the attention of the shoe guy and when he did 'help' us it was obvious that he didn't give a s--t at all.  All he could do is grunt and point at product.  I asked him a question and all he did is walk away.  When I approached another employee he gave the same attitude.  I went to MC Sports off Midvale, spent about 150 bucks and was treated very well.   S K I P   T H I S   P L A C E !!","attempted to purchase some football gear for my son there today. we tried for about ten minutes to get the attention of the shoe guy and when he did 'help' us it was obvious that he didn't give a s t at all. all he could do is grunt and point at product. i asked him a question and all he did is walk away. when i approached another employee he gave the same attitude. i went to mc sports off midvale, spent about 150 bucks and was treated very well. s k i p t h i s p l a c e !!","neutral, annoyance, approval","[INST] A customer left us a 1-star review: 'attempted to purchase some football gear for my son there today. we tried for about ten minutes to get the attention of the shoe guy and when he did 'help' us it was obvious that he didn't give a s t at all. all he could do is grunt and point at product. i asked him a question and all he did is walk away. when i approached another employee he gave the same attitude. i went to mc sports off midvale, spent about 150 bucks and was treated very well. s k i p t h i s p l a c e !!' The customer feels neutral, annoyance, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'attempted to purchase some football gear for my son there today. we tried for about ten minutes to get the attention of the shoe guy and when he did 'help' us it was obvious that he didn't give a s t at all. all he could do is grunt and point at product. i asked him a question and all he did is walk away. when i approached another employee he gave the same attitude. i went to mc sports off midvale, spent about 150 bucks and was treated very well. s k i p t h i s p l a c e !!' The customer feels neutral, annoyance, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve staff training and customer service skills: Train our staff to be more attentive, empathetic, and knowledgeable about our products. They should be able to engage with customers effectively, answer questions, and provide helpful recommendations.

2. Enhance communication skills: Teach our staff to communicate clearly and effectively with customers. They should be able to listen to the customer's needs and respond appropriately.

3. Provide better in-store experience: Ensure that our store is clean, well-organized, and easy to navigate."
1,"I had the Carnitas Burrito and it had no taste. I definitely know good tasting Carnitas and must echo the sentiments of that famous line in the 1988 VP Debate when I say \""You sir are not a good Carnitas Burrito\"".",i had the carnitas burrito and it had no taste. i definitely know good tasting carnitas and must echo the sentiments of that famous line in the 1988 vp debate when i say you sir are not a good carnitas burrito .,"neutral, disapproval, approval","[INST] A customer left us a 1-star review: 'i had the carnitas burrito and it had no taste. i definitely know good tasting carnitas and must echo the sentiments of that famous line in the 1988 vp debate when i say you sir are not a good carnitas burrito .' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i had the carnitas burrito and it had no taste. i definitely know good tasting carnitas and must echo the sentiments of that famous line in the 1988 vp debate when i say you sir are not a good carnitas burrito .' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concern about the lack of taste in the carnitas burrito, we could consider the following steps:

1. Acknowledge the issue: Respond to the review by acknowledging the customer's feedback and expressing regret that their experience did not meet their expectations.

2. Offer a solution: Offer a complimentary meal or discount on their next visit, and invite them to try a different dish or ask for specific adjustments to their order to better suit their taste preferences."
1,"Bad service\nPubic hair and make up on \""clean\"" towel\nDirty room\n3 out of 3 restaurants on property\nDelivered sub-standard food quality and service.\nInsect in bed (see photo)\nWill never return.\nEnough said.",bad service npubic hair and make up on clean towel ndirty room n3 out of 3 restaurants on property ndelivered sub standard food quality and service. ninsect in bed see photo nwill never return. nenough said.,"neutral, disappointment, annoyance","[INST] A customer left us a 1-star review: 'bad service npubic hair and make up on clean towel ndirty room n3 out of 3 restaurants on property ndelivered sub standard food quality and service. ninsect in bed see photo nwill never return. nenough said.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'bad service npubic hair and make up on clean towel ndirty room n3 out of 3 restaurants on property ndelivered sub standard food quality and service. ninsect in bed see photo nwill never return. nenough said.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Improve Service Quality: Train staff to provide exceptional customer service, ensuring they are attentive, courteous, and professional at all times.

2. Cleanliness: Enforce strict cleaning protocols in all areas of the property, including rooms and restaurants.

3. Hygiene: Implement regular inspections and maintenance of towels, linens, and uniforms to prevent issues like public hair or insects in the room.

4. Food Quality: Upgrade the quality of food offered in the restaurants, focusing on taste, presentation, and variety.

5. Restaurant Availability: Ensure that at least one restaurant is always open and functioning optimally."
1,"I bought a Groupon for them and first they would not fill the order because they were apparently too busy.  When they finally got back to me by email they stated that they would deliver by June 11, 2013.  With no communication as to why, it was not until yesterday that they finally delivered what were most arguably the worst cupcakes I have ever tasted.  They lacked flavor, they were dried out and hard as a rock, the icing was slimy and flavorless, and I could not even make it through one of them before I was so disgusted that I threw the rest away.  Horrible at best and I will never buy anything from that \""bakery\"" again.","i bought a groupon for them and first they would not fill the order because they were apparently too busy. when they finally got back to me by email they stated that they would deliver by june 11, 2013. with no communication as to why, it was not until yesterday that they finally delivered what were most arguably the worst cupcakes i have ever tasted. they lacked flavor, they were dried out and hard as a rock, the icing was slimy and flavorless, and i could not even make it through one of them before i was so disgusted that i threw the rest away. horrible at best and i will never buy anything from that bakery again.","disgust, annoyance, disappointment","[INST] A customer left us a 1-star review: 'i bought a groupon for them and first they would not fill the order because they were apparently too busy. when they finally got back to me by email they stated that they would deliver by june 11, 2013. with no communication as to why, it was not until yesterday that they finally delivered what were most arguably the worst cupcakes i have ever tasted. they lacked flavor, they were dried out and hard as a rock, the icing was slimy and flavorless, and i could not even make it through one of them before i was so disgusted that i threw the rest away. horrible at best and i will never buy anything from that bakery again.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i bought a groupon for them and first they would not fill the order because they were apparently too busy. when they finally got back to me by email they stated that they would deliver by june 11, 2013. with no communication as to why, it was not until yesterday that they finally delivered what were most arguably the worst cupcakes i have ever tasted. they lacked flavor, they were dried out and hard as a rock, the icing was slimy and flavorless, and i could not even make it through one of them before i was so disgusted that i threw the rest away. horrible at best and i will never buy anything from that bakery again.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  1. Improve Communication: Ensure prompt and clear communication with customers, especially when there are delays or changes in the order process. Keep customers informed about the status of their orders.

2. Quality Control: Enhance the quality of the cupcakes by focusing on flavor, texture, and presentation. This could involve improving the baking process, using higher quality ingredients, or training staff on proper cupcake preparation.

3. Customer Service: Train staff to handle customer complaints effectively. Acknowledge the customer's concerns, apologize for the inconvenience, and offer a solution or compensation for the poor experience."
1,We called to confirm price AND went online for estimates. The dispatcher told us it would be less than $15. We got to our destination the clock said 10.50 but they said they had to charge us an additional $12! He blamed it on a new dispatcher. Sorry that is not our problem. We will choose another company next time.,we called to confirm price and went online for estimates. the dispatcher told us it would be less than 15. we got to our destination the clock said 10.50 but they said they had to charge us an additional 12! he blamed it on a new dispatcher. sorry that is not our problem. we will choose another company next time.,"remorse, sadness, neutral","[INST] A customer left us a 1-star review: 'we called to confirm price and went online for estimates. the dispatcher told us it would be less than 15. we got to our destination the clock said 10.50 but they said they had to charge us an additional 12! he blamed it on a new dispatcher. sorry that is not our problem. we will choose another company next time.' The customer feels remorse, sadness, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'we called to confirm price and went online for estimates. the dispatcher told us it would be less than 15. we got to our destination the clock said 10.50 but they said they had to charge us an additional 12! he blamed it on a new dispatcher. sorry that is not our problem. we will choose another company next time.' The customer feels remorse, sadness, neutral. Concisely, how can we best improve our services for this customer's experience?  1. Clarify pricing: Ensure that all pricing information is clear and consistent, both over the phone and online. Provide a breakdown of costs to avoid any confusion.

2. Train dispatchers: Improve dispatcher training to ensure they provide accurate and consistent information about pricing.

3. Communicate changes: If there are any changes in pricing or policies, communicate these changes effectively to customers and dispatchers.

4. Address concerns promptly: When a customer expresses concerns, address them promptly and empathetically. Apologize for any inconvenience caused and offer a solution, such as a discount or refund."
1,Service is horrible !  Simple as that \nI felt like regulars and member of the same race was being favored I waited 15 mins for the table which doesn't bother me at all ! If your busy that's fine \nI sat down and waited for 10 mins no water or anything was brought to me ... 20 mins passed I flagged down a busser and informed him I was ready to order can he notify my sever 30 mins passed \nAnd nothing I told my wife to just wait a lil longer and nothin \nAfter 35 mins they can we ordered and I waited for my 23 mins for my food it arrived I ate and had to wait another 24 mins for my check ...,service is horrible ! simple as that ni felt like regulars and member of the same race was being favored i waited 15 mins for the table which doesn't bother me at all ! if your busy that's fine ni sat down and waited for 10 mins no water or anything was brought to me ... 20 mins passed i flagged down a busser and informed him i was ready to order can he notify my sever 30 mins passed nand nothing i told my wife to just wait a lil longer and nothin nafter 35 mins they can we ordered and i waited for my 23 mins for my food it arrived i ate and had to wait another 24 mins for my check ...,"neutral, fear, annoyance","[INST] A customer left us a 1-star review: 'service is horrible ! simple as that ni felt like regulars and member of the same race was being favored i waited 15 mins for the table which doesn't bother me at all ! if your busy that's fine ni sat down and waited for 10 mins no water or anything was brought to me ... 20 mins passed i flagged down a busser and informed him i was ready to order can he notify my sever 30 mins passed nand nothing i told my wife to just wait a lil longer and nothin nafter 35 mins they can we ordered and i waited for my 23 mins for my food it arrived i ate and had to wait another 24 mins for my check ...' The customer feels neutral, fear, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'service is horrible ! simple as that ni felt like regulars and member of the same race was being favored i waited 15 mins for the table which doesn't bother me at all ! if your busy that's fine ni sat down and waited for 10 mins no water or anything was brought to me ... 20 mins passed i flagged down a busser and informed him i was ready to order can he notify my sever 30 mins passed nand nothing i told my wife to just wait a lil longer and nothin nafter 35 mins they can we ordered and i waited for my 23 mins for my food it arrived i ate and had to wait another 24 mins for my check ...' The customer feels neutral, fear, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. **Improve Communication**: Ensure that staff members keep customers informed about wait times, order status, and any delays. This can help manage customer expectations and reduce feelings of neglect.

2. **Enhance Service Speed**: Reduce wait times for seating, drinks, food, and billing. This can be achieved by optimizing staff scheduling, improving kitchen efficiency, and streamlining service procedures.

3. **Address Perceived Bias**: Ensure that all customers, regardless of their race or regular status, receive equal treatment."
1,"Bready bagels, not real bagels. Egg sandwich is terrible!  The egg tasted like dishwater!\n\nThis place make's Einstien's Bagels seem like geniuses!  And I'm no fan of chain-store bagels.\n\nStick with Chompies or Back East Bagels in Tempe for something more bagel-like, and a good breakfast sandwich.","bready bagels, not real bagels. egg sandwich is terrible! the egg tasted like dishwater! n nthis place make's einstien's bagels seem like geniuses! and i'm no fan of chain store bagels. n nstick with chompies or back east bagels in tempe for something more bagel like, and a good breakfast sandwich.","disgust, fear, neutral","[INST] A customer left us a 1-star review: 'bready bagels, not real bagels. egg sandwich is terrible! the egg tasted like dishwater! n nthis place make's einstien's bagels seem like geniuses! and i'm no fan of chain store bagels. n nstick with chompies or back east bagels in tempe for something more bagel like, and a good breakfast sandwich.' The customer feels disgust, fear, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'bready bagels, not real bagels. egg sandwich is terrible! the egg tasted like dishwater! n nthis place make's einstien's bagels seem like geniuses! and i'm no fan of chain store bagels. n nstick with chompies or back east bagels in tempe for something more bagel like, and a good breakfast sandwich.' The customer feels disgust, fear, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Bagels: Enhance the quality of our bagels to make them more authentic and less ""bready."" This could involve adjusting the recipe, sourcing better ingredients, or improving the baking process.

2. Egg Sandwich: Improve the taste of our egg sandwiches, particularly the eggs, to ensure they don't taste like dishwater. This could involve using fresher eggs, adjusting the seasoning, or changing the cooking method.

3. Customer Feedback: Actively seek and respond to customer feedback."
1,"This hotel was just terrible. The room they checked us into had fixtures falling off the wall, no phone and no working light! When we complained, they put us in a room not much better. Would rather camp in the parking lot!","this hotel was just terrible. the room they checked us into had fixtures falling off the wall, no phone and no working light! when we complained, they put us in a room not much better. would rather camp in the parking lot!","fear, neutral, annoyance","[INST] A customer left us a 1-star review: 'this hotel was just terrible. the room they checked us into had fixtures falling off the wall, no phone and no working light! when we complained, they put us in a room not much better. would rather camp in the parking lot!' The customer feels fear, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this hotel was just terrible. the room they checked us into had fixtures falling off the wall, no phone and no working light! when we complained, they put us in a room not much better. would rather camp in the parking lot!' The customer feels fear, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Immediate Response: Acknowledge the customer's complaint promptly and apologize for the inconvenience experienced.

2. Rectify the Issue: Offer to relocate the customer to a different, well-maintained room with all necessary amenities.

3. Compensate for the Experience: As a gesture of goodwill, offer a discount or complimentary service (e.g., a free meal or spa treatment) to make up for the poor experience.

4. Follow-up: After the issue has been resolved, follow up with the customer to ensure their satisfaction and ask for feedback on the improvements made."
1,Although the place is quite nice the service was just awful. When we had our drinks they gave us a very dirty glass. Who couldn't they notice? We waited for almost 30 minutes to have our food and to be honest it's too expensive for what you have. I'm definitely not trying again.,although the place is quite nice the service was just awful. when we had our drinks they gave us a very dirty glass. who couldn't they notice? we waited for almost 30 minutes to have our food and to be honest it's too expensive for what you have. i'm definitely not trying again.,"annoyance, disgust, disapproval","[INST] A customer left us a 1-star review: 'although the place is quite nice the service was just awful. when we had our drinks they gave us a very dirty glass. who couldn't they notice? we waited for almost 30 minutes to have our food and to be honest it's too expensive for what you have. i'm definitely not trying again.' The customer feels annoyance, disgust, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'although the place is quite nice the service was just awful. when we had our drinks they gave us a very dirty glass. who couldn't they notice? we waited for almost 30 minutes to have our food and to be honest it's too expensive for what you have. i'm definitely not trying again.' The customer feels annoyance, disgust, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Acknowledge the issues raised in the review: Respond promptly to the review, acknowledging the customer's concerns about the service, cleanliness, and wait time. Apologize for the negative experience and express empathy for their feelings.

2. Address the specific issues: Assure the customer that you will take immediate action to rectify the issues they've mentioned. For example, you could explain that you've implemented new protocols for cleaning glasses and ensuring they are spotless before use."
1,"Paris Las Vegas is by the far the worst hotel one could stay in LV.  I made reservations 6 weeks ago for a Red Premier Room for a special occasion (also booked a room for my wife's parents flying in) on the site and called in to verify and everything was supposed to be set.  I didn't receive the room I reserved weeks in advance, my wife's parents didn't receive the room reserved and while escalating this at the front desk, this french speaking agent had the audacity to tell a Fortune Technology Executive that I didn't know how to use the computer and made the reservations wrong even though I had an iphone, ipad and my own wireless access point and showed her what I ordered on the website (Paris sucks even further and does not even give free Internet service to its guests unless you pay $12.95/24hours).  I should get a full refund of my T&E and immediate termination of the agent that angrily and publicly berated my technological skills.  You should never run a hotel with such piss poor customer service. Gary Loveman actually runs a place like this?","paris las vegas is by the far the worst hotel one could stay in lv. i made reservations 6 weeks ago for a red premier room for a special occasion also booked a room for my wife's parents flying in on the site and called in to verify and everything was supposed to be set. i didn't receive the room i reserved weeks in advance, my wife's parents didn't receive the room reserved and while escalating this at the front desk, this french speaking agent had the audacity to tell a fortune technology executive that i didn't know how to use the computer and made the reservations wrong even though i had an iphone, ipad and my own wireless access point and showed her what i ordered on the website paris sucks even further and does not even give free internet service to its guests unless you pay 12.95 24hours . i should get a full refund of my t e and immediate termination of the agent that angrily and publicly berated my technological skills. you should never run a hotel with such piss poor customer service. gary loveman actually runs a place like this?","neutral, annoyance, disappointment","[INST] A customer left us a 1-star review: 'paris las vegas is by the far the worst hotel one could stay in lv. i made reservations 6 weeks ago for a red premier room for a special occasion also booked a room for my wife's parents flying in on the site and called in to verify and everything was supposed to be set. i didn't receive the room i reserved weeks in advance, my wife's parents didn't receive the room reserved and while escalating this at the front desk, this french speaking agent had the audacity to tell a fortune technology executive that i didn't know how to use the computer and made the reservations wrong even though i had an iphone, ipad and my own wireless access point and showed her what i ordered on the website paris sucks even further and does not even give free internet service to its guests unless you pay 12.95 24hours . i should get a full refund of my t e and immediate termination of the agent that angrily and publicly berated my technological skills. you should never run a hotel with such piss poor customer service. gary loveman actually runs a place like this?' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'paris las vegas is by the far the worst hotel one could stay in lv. i made reservations 6 weeks ago for a red premier room for a special occasion also booked a room for my wife's parents flying in on the site and called in to verify and everything was supposed to be set. i didn't receive the room i reserved weeks in advance, my wife's parents didn't receive the room reserved and while escalating this at the front desk, this french speaking agent had the audacity to tell a fortune technology executive that i didn't know how to use the computer and made the reservations wrong even though i had an iphone, ipad and my own wireless access point and showed her what i ordered on the website paris sucks even further and does not even give free internet service to its guests unless you pay 12.95 24hours . i should get a full refund of my t e and immediate termination of the agent that angrily and publicly berated my technological skills. you should never run a hotel with such piss poor customer service. gary loveman actually runs a place like this?' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the inconvenience and misunderstanding: Acknowledge the customer's frustration and express empathy for the special occasion that was marred by the issues encountered.

2. Address the reservation issue: Investigate the reservation discrepancy and ensure that the correct rooms are provided for the customer and their guests. Offer a sincere apology for any confusion or inconvenience caused.

3. Improve communication with customers: Enhance communication with customers by providing clear and timely updates on reservations, room assignments, and any other relevant information."
1,"How ridiculous, soft opening? Looked at website after I got there, it says they open at 4pm and sign on door says they open at 5pm. They need to figure this out, maybe I'll think about coming back. But with the reviews so far, doesn't seem like anyone should bother to waste time and money.","how ridiculous, soft opening? looked at website after i got there, it says they open at 4pm and sign on door says they open at 5pm. they need to figure this out, maybe i'll think about coming back. but with the reviews so far, doesn't seem like anyone should bother to waste time and money.","annoyance, neutral, disapproval","[INST] A customer left us a 1-star review: 'how ridiculous, soft opening? looked at website after i got there, it says they open at 4pm and sign on door says they open at 5pm. they need to figure this out, maybe i'll think about coming back. but with the reviews so far, doesn't seem like anyone should bother to waste time and money.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'how ridiculous, soft opening? looked at website after i got there, it says they open at 4pm and sign on door says they open at 5pm. they need to figure this out, maybe i'll think about coming back. but with the reviews so far, doesn't seem like anyone should bother to waste time and money.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Clarify opening hours: Ensure that our opening hours are accurate and consistent across all platforms, including our website, social media, and physical signage.

2. Improve communication: Send a personalized response to the customer, acknowledging their frustration and apologizing for the inconvenience. Explain any circumstances that may have caused the confusion, such as a miscommunication or a delay in setting up the store.

3. Offer compensation: As a gesture of goodwill, offer the customer a discount or a free item on their next visit to make up for the poor experience they had."
1,"I was stoked to see 99 cent deep fried Oreos and Twinkies as they reminded me of State Fairs so fondly. However, the lady behind the food counter was not having a good day. She was rude and took order only from those standing \""directly\"" in front of her... then told us that she was out of Oreos and Twinkies. Really?? I could of swore I saw a few boxes full of them behind her to her right... but clearly she wasn't having any of it.\n\nDidn't stay to play in the casino. They did give out mardi gras beads though.","i was stoked to see 99 cent deep fried oreos and twinkies as they reminded me of state fairs so fondly. however, the lady behind the food counter was not having a good day. she was rude and took order only from those standing directly in front of her... then told us that she was out of oreos and twinkies. really?? i could of swore i saw a few boxes full of them behind her to her right... but clearly she wasn't having any of it. n ndidn't stay to play in the casino. they did give out mardi gras beads though.","annoyance, disappointment, neutral","[INST] A customer left us a 1-star review: 'i was stoked to see 99 cent deep fried oreos and twinkies as they reminded me of state fairs so fondly. however, the lady behind the food counter was not having a good day. she was rude and took order only from those standing directly in front of her... then told us that she was out of oreos and twinkies. really?? i could of swore i saw a few boxes full of them behind her to her right... but clearly she wasn't having any of it. n ndidn't stay to play in the casino. they did give out mardi gras beads though.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i was stoked to see 99 cent deep fried oreos and twinkies as they reminded me of state fairs so fondly. however, the lady behind the food counter was not having a good day. she was rude and took order only from those standing directly in front of her... then told us that she was out of oreos and twinkies. really?? i could of swore i saw a few boxes full of them behind her to her right... but clearly she wasn't having any of it. n ndidn't stay to play in the casino. they did give out mardi gras beads though.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  1. Train staff on customer service: Ensure all employees are trained to provide friendly, courteous, and helpful service to all customers, regardless of their position in the queue or the items they order.

2. Accurate inventory management: Regularly check and manage inventory levels to prevent stock shortages, especially for popular items like deep-fried Oreos and Twinkies.

3. Clear communication: Make sure employees communicate effectively with customers about any stock shortages or delays, and offer alternative options if necessary.

4. Create a welcoming environment: Encourage staff to engage with customers, create a positive atmosphere, and make customers feel valued."
1,"Their computer is down today, every one was checked in manually upon arrival. As it turned out they failed to check me in and you guessed it, when I brought it to their attention when they started taking customers who checked in after me for haircuts they then checked me in, back of the line. \n\nI asked if I had to wait at the end of the list or was I next. The lady said I was next...not even an apology....BAD!!!\n\nYou guessed it, someone else was called and my feet walked out of their store with my cash.  \n\nI won't be back...ever!!!\n\nYou gotta be kidding!!!","their computer is down today, every one was checked in manually upon arrival. as it turned out they failed to check me in and you guessed it, when i brought it to their attention when they started taking customers who checked in after me for haircuts they then checked me in, back of the line. n ni asked if i had to wait at the end of the list or was i next. the lady said i was next...not even an apology....bad!!! n nyou guessed it, someone else was called and my feet walked out of their store with my cash. n ni won't be back...ever!!! n nyou gotta be kidding!!!","neutral, disappointment, annoyance","[INST] A customer left us a 1-star review: 'their computer is down today, every one was checked in manually upon arrival. as it turned out they failed to check me in and you guessed it, when i brought it to their attention when they started taking customers who checked in after me for haircuts they then checked me in, back of the line. n ni asked if i had to wait at the end of the list or was i next. the lady said i was next...not even an apology....bad!!! n nyou guessed it, someone else was called and my feet walked out of their store with my cash. n ni won't be back...ever!!! n nyou gotta be kidding!!!' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'their computer is down today, every one was checked in manually upon arrival. as it turned out they failed to check me in and you guessed it, when i brought it to their attention when they started taking customers who checked in after me for haircuts they then checked me in, back of the line. n ni asked if i had to wait at the end of the list or was i next. the lady said i was next...not even an apology....bad!!! n nyou guessed it, someone else was called and my feet walked out of their store with my cash. n ni won't be back...ever!!! n nyou gotta be kidding!!!' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Improve Communication: Ensure all staff are trained to communicate effectively with customers, especially during unexpected situations like a computer malfunction.

2. Prioritize Check-ins: Prioritize check-ins to avoid delays and frustration for customers. Implement a backup system for check-ins during computer downtime.

3. Apologize and Show Empathy: Train staff to apologize and show empathy when mistakes are made. This can help to diffuse the situation and make customers feel valued.

4. Follow Up: Reach out to the customer to apologize for the inconvenience, offer a solution (e.g."
1,Small and ghetto. What more can I say. You will be bum rushed by panhandlers if the shirt your wearing looks clean and you are clean shaven. Area is sketchy so bring your glock!!,small and ghetto. what more can i say. you will be bum rushed by panhandlers if the shirt your wearing looks clean and you are clean shaven. area is sketchy so bring your glock!!,"neutral, annoyance, disapproval","[INST] A customer left us a 1-star review: 'small and ghetto. what more can i say. you will be bum rushed by panhandlers if the shirt your wearing looks clean and you are clean shaven. area is sketchy so bring your glock!!' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'small and ghetto. what more can i say. you will be bum rushed by panhandlers if the shirt your wearing looks clean and you are clean shaven. area is sketchy so bring your glock!!' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the specific concerns: Acknowledge the customer's feedback about the area being ""sketchy"" and assure them that we are taking measures to ensure the safety and comfort of our customers.

2. Offer solutions: Provide information about any safety measures in place, such as increased security, lighting, or safety protocols. If there are no existing measures, consider implementing them to address the customer's concerns.

3. Apologize for the experience: Express regret for the customer's negative experience and apologize for any discomfort they may have felt."
1,"August 5th at 2:30 pm. Pulled an illegal U turn on 51st ave just before the bridge. She whipped across a double lined road, across 4 lanes of traffic! Two trucks on coming in my lane, and a 18 wheeler on the inside lane!!! She was almost a hood ornament on the 18 wheeler, we could stop buy he locked up all his wheels and barely got it stopped. I pulled up next to her and you guessed it, the bus had kids on it! And she was reading her phone!  The driver is a Hispanic woman a bit over weight with glasses. She's going to kill someone!  I posted the bus tag with a photo on this yelp. The school or the bus belongs to the Laveen school","august 5th at 2 30 pm. pulled an illegal u turn on 51st ave just before the bridge. she whipped across a double lined road, across 4 lanes of traffic! two trucks on coming in my lane, and a 18 wheeler on the inside lane!!! she was almost a hood ornament on the 18 wheeler, we could stop buy he locked up all his wheels and barely got it stopped. i pulled up next to her and you guessed it, the bus had kids on it! and she was reading her phone! the driver is a hispanic woman a bit over weight with glasses. she's going to kill someone! i posted the bus tag with a photo on this yelp. the school or the bus belongs to the laveen school","neutral, approval, realization","[INST] A customer left us a 1-star review: 'august 5th at 2 30 pm. pulled an illegal u turn on 51st ave just before the bridge. she whipped across a double lined road, across 4 lanes of traffic! two trucks on coming in my lane, and a 18 wheeler on the inside lane!!! she was almost a hood ornament on the 18 wheeler, we could stop buy he locked up all his wheels and barely got it stopped. i pulled up next to her and you guessed it, the bus had kids on it! and she was reading her phone! the driver is a hispanic woman a bit over weight with glasses. she's going to kill someone! i posted the bus tag with a photo on this yelp. the school or the bus belongs to the laveen school' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'august 5th at 2 30 pm. pulled an illegal u turn on 51st ave just before the bridge. she whipped across a double lined road, across 4 lanes of traffic! two trucks on coming in my lane, and a 18 wheeler on the inside lane!!! she was almost a hood ornament on the 18 wheeler, we could stop buy he locked up all his wheels and barely got it stopped. i pulled up next to her and you guessed it, the bus had kids on it! and she was reading her phone! the driver is a hispanic woman a bit over weight with glasses. she's going to kill someone! i posted the bus tag with a photo on this yelp. the school or the bus belongs to the laveen school' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, the following steps could be taken:

1. Investigate the incident: Verify the details of the incident, including the driver's identity, the bus route, and the specific actions taken by the driver.

2. Address driver training and behavior: If the driver was indeed engaging in unsafe driving practices, such as using a mobile device while driving, it's crucial to address this issue with the driver and provide additional training if necessary.

3. Improve communication: Reach out to the customer to acknowledge their concerns and assure them that the matter is being taken seriously. Provide updates on the investigation and any actions taken to prevent similar incidents in the future."
1,So we arrived there for dinner yesterday after spotting it last week leaving walgreens . Dining room was empty and not one clean table available . Place was dirty so we can only imagine what the kitchen looks like . With that in mind we left and don't plan on ever going back .,so we arrived there for dinner yesterday after spotting it last week leaving walgreens . dining room was empty and not one clean table available . place was dirty so we can only imagine what the kitchen looks like . with that in mind we left and don't plan on ever going back .,"neutral, annoyance, disappointment","[INST] A customer left us a 1-star review: 'so we arrived there for dinner yesterday after spotting it last week leaving walgreens . dining room was empty and not one clean table available . place was dirty so we can only imagine what the kitchen looks like . with that in mind we left and don't plan on ever going back .' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'so we arrived there for dinner yesterday after spotting it last week leaving walgreens . dining room was empty and not one clean table available . place was dirty so we can only imagine what the kitchen looks like . with that in mind we left and don't plan on ever going back .' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Cleanliness: Ensure the dining area is always clean and tidy, with no tables left unattended. Regularly clean and sanitize all surfaces, especially high-touch areas like tables, chairs, and menus.

2. Staffing: Ensure there are enough staff members on duty during peak hours to accommodate customers and maintain a clean dining environment.

3. Communication: Improve communication with customers about wait times, table availability, and any delays in service. This can help manage expectations and reduce frustration."
1,"I've always enjoyed taking my family to Bill Johnson's, but on our recent visit (2/29/12) the quality of the food, the portion sizes, and their new prices have took a turn for the worse.\n\nThe bbq pork ribs were tough as leather, the fries were very greasy and portion controlled to the max, the mac and cheese seemed like they just poured liquid cheese on top of the boiled macaroni, and to make it worse, the prices on the menu have skyrocketed.  I feel that if their going to charge more for their menu items, the quality of the food and portion sizes need to be changed as well.  I was very disappointed with the amount of money we spent for the crappy food we ate.  \n\nFurthermore, I expressed my concerns with the waitress, but she didn't seem very interested at all.  With that said, I will NEVER return to Bill Johnson's because of the BIG let down.  This was once a great place to eat, but after they filed for Chapter 11 bankruptcy, this restaurant went downhill.","i've always enjoyed taking my family to bill johnson's, but on our recent visit 2 29 12 the quality of the food, the portion sizes, and their new prices have took a turn for the worse. n nthe bbq pork ribs were tough as leather, the fries were very greasy and portion controlled to the max, the mac and cheese seemed like they just poured liquid cheese on top of the boiled macaroni, and to make it worse, the prices on the menu have skyrocketed. i feel that if their going to charge more for their menu items, the quality of the food and portion sizes need to be changed as well. i was very disappointed with the amount of money we spent for the crappy food we ate. n nfurthermore, i expressed my concerns with the waitress, but she didn't seem very interested at all. with that said, i will never return to bill johnson's because of the big let down. this was once a great place to eat, but after they filed for chapter 11 bankruptcy, this restaurant went downhill.","joy, disappointment, annoyance","[INST] A customer left us a 1-star review: 'i've always enjoyed taking my family to bill johnson's, but on our recent visit 2 29 12 the quality of the food, the portion sizes, and their new prices have took a turn for the worse. n nthe bbq pork ribs were tough as leather, the fries were very greasy and portion controlled to the max, the mac and cheese seemed like they just poured liquid cheese on top of the boiled macaroni, and to make it worse, the prices on the menu have skyrocketed. i feel that if their going to charge more for their menu items, the quality of the food and portion sizes need to be changed as well. i was very disappointed with the amount of money we spent for the crappy food we ate. n nfurthermore, i expressed my concerns with the waitress, but she didn't seem very interested at all. with that said, i will never return to bill johnson's because of the big let down. this was once a great place to eat, but after they filed for chapter 11 bankruptcy, this restaurant went downhill.' The customer feels joy, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i've always enjoyed taking my family to bill johnson's, but on our recent visit 2 29 12 the quality of the food, the portion sizes, and their new prices have took a turn for the worse. n nthe bbq pork ribs were tough as leather, the fries were very greasy and portion controlled to the max, the mac and cheese seemed like they just poured liquid cheese on top of the boiled macaroni, and to make it worse, the prices on the menu have skyrocketed. i feel that if their going to charge more for their menu items, the quality of the food and portion sizes need to be changed as well. i was very disappointed with the amount of money we spent for the crappy food we ate. n nfurthermore, i expressed my concerns with the waitress, but she didn't seem very interested at all. with that said, i will never return to bill johnson's because of the big let down. this was once a great place to eat, but after they filed for chapter 11 bankruptcy, this restaurant went downhill.' The customer feels joy, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Bill Johnson's, the following steps can be taken:

1. Quality Improvement: Enhance the quality of the food, particularly the BBQ pork ribs, fries, and mac and cheese. This could involve adjusting cooking methods, sourcing better ingredients, or hiring a new chef.

2. Portion Sizes: Review the portion sizes to ensure they are reasonable and satisfying. Customers should feel they are getting good value for their money.

3. Pricing: Examine the pricing structure to ensure it is competitive and justifiable given the quality and quantity of the food."
1,"I rarely ever have a good experience at a Best Buy. I was there the other day and I wanted the Fitbit in the light blue color. This is exactly as it is presented on their website. I called the Thunderbird location and they did not have it in stock, which is fine. I called this location, gave them the SKU and everything, and they said they do have it in stock. When I went down there, the sales associate I dealt with treated me like I was the daftest person on the planet and kept insisting that this color did not exist, even though I called and spoke with someone at the store AND saw it on the website. I showed him the website and he walked around the corner and guess where it was. There was no need to be condescending when I knew exactly what I was talking about, and there was no apology. It is degrading to be treated this way by someone who thinks they know everything and has zero customer service or people skills whatsoever on top of it. I spoke to the cashier who asked me if I found everything I needed okay and I said, \""sort of\"" and explained the situation. His reply was \""oh yeah, that's just how he is.\"" That's just how he is? Then fire him; he shouldn't be working in the industry. That shouldn't just be something that is acceptable to them. Ridiculous.","i rarely ever have a good experience at a best buy. i was there the other day and i wanted the fitbit in the light blue color. this is exactly as it is presented on their website. i called the thunderbird location and they did not have it in stock, which is fine. i called this location, gave them the sku and everything, and they said they do have it in stock. when i went down there, the sales associate i dealt with treated me like i was the daftest person on the planet and kept insisting that this color did not exist, even though i called and spoke with someone at the store and saw it on the website. i showed him the website and he walked around the corner and guess where it was. there was no need to be condescending when i knew exactly what i was talking about, and there was no apology. it is degrading to be treated this way by someone who thinks they know everything and has zero customer service or people skills whatsoever on top of it. i spoke to the cashier who asked me if i found everything i needed okay and i said, sort of and explained the situation. his reply was oh yeah, that's just how he is. that's just how he is? then fire him he shouldn't be working in the industry. that shouldn't just be something that is acceptable to them. ridiculous.","neutral, annoyance, disapproval","[INST] A customer left us a 1-star review: 'i rarely ever have a good experience at a best buy. i was there the other day and i wanted the fitbit in the light blue color. this is exactly as it is presented on their website. i called the thunderbird location and they did not have it in stock, which is fine. i called this location, gave them the sku and everything, and they said they do have it in stock. when i went down there, the sales associate i dealt with treated me like i was the daftest person on the planet and kept insisting that this color did not exist, even though i called and spoke with someone at the store and saw it on the website. i showed him the website and he walked around the corner and guess where it was. there was no need to be condescending when i knew exactly what i was talking about, and there was no apology. it is degrading to be treated this way by someone who thinks they know everything and has zero customer service or people skills whatsoever on top of it. i spoke to the cashier who asked me if i found everything i needed okay and i said, sort of and explained the situation. his reply was oh yeah, that's just how he is. that's just how he is? then fire him he shouldn't be working in the industry. that shouldn't just be something that is acceptable to them. ridiculous.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i rarely ever have a good experience at a best buy. i was there the other day and i wanted the fitbit in the light blue color. this is exactly as it is presented on their website. i called the thunderbird location and they did not have it in stock, which is fine. i called this location, gave them the sku and everything, and they said they do have it in stock. when i went down there, the sales associate i dealt with treated me like i was the daftest person on the planet and kept insisting that this color did not exist, even though i called and spoke with someone at the store and saw it on the website. i showed him the website and he walked around the corner and guess where it was. there was no need to be condescending when i knew exactly what i was talking about, and there was no apology. it is degrading to be treated this way by someone who thinks they know everything and has zero customer service or people skills whatsoever on top of it. i spoke to the cashier who asked me if i found everything i needed okay and i said, sort of and explained the situation. his reply was oh yeah, that's just how he is. that's just how he is? then fire him he shouldn't be working in the industry. that shouldn't just be something that is acceptable to them. ridiculous.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Verify product availability: Ensure that our online inventory accurately reflects our in-store stock.

2. Train staff on product knowledge: Equip sales associates with comprehensive product knowledge to avoid misunderstandings and misinformation.

3. Enhance customer service skills: Provide training on effective communication, empathy, and problem-solving to improve interactions with customers.

4. Apologize and offer resolution: Acknowledge the customer's frustration and offer a solution, such as a refund or store credit, to make amends for the negative experience."
1,"It has literally taking me almost 2  or 3 years to write this but I figure as I am preparing for my daughter's 8 year old birthday , it is time for me to express this.  I WILL NEVER recommend this place to a friend.  When I went to inquire about the options I had for her birthday, I was treated not well at all.  I felt that the woman behind the counter was bothered by my questions, I should have taken this a hint for my future results there but I did not.  The party came and I was so excited and it was the worst bidthday party even and yet the most expensive of all, horrible!!!! One of the hostess made one of the guests cried to the point that they ended up leaving earlier.   The moms that came not even water were offered, over all, I have zero memories of something good happening.  Any ways, as my party ended and everybody left.  I came to the counter, to ask for the owner's email address and the older lady behind the counter proceeded to skip my question and an email was given to me but at this point I did not trust that I was getting a good email, and yes, she still had the courage to ask me, how my party was??????  I was in tears, and a friend  of mine had to talk for me.  Sad experience :(","it has literally taking me almost 2 or 3 years to write this but i figure as i am preparing for my daughter's 8 year old birthday , it is time for me to express this. i will never recommend this place to a friend. when i went to inquire about the options i had for her birthday, i was treated not well at all. i felt that the woman behind the counter was bothered by my questions, i should have taken this a hint for my future results there but i did not. the party came and i was so excited and it was the worst bidthday party even and yet the most expensive of all, horrible!!!! one of the hostess made one of the guests cried to the point that they ended up leaving earlier. the moms that came not even water were offered, over all, i have zero memories of something good happening. any ways, as my party ended and everybody left. i came to the counter, to ask for the owner's email address and the older lady behind the counter proceeded to skip my question and an email was given to me but at this point i did not trust that i was getting a good email, and yes, she still had the courage to ask me, how my party was?????? i was in tears, and a friend of mine had to talk for me. sad experience","excitement, disappointment, neutral","[INST] A customer left us a 1-star review: 'it has literally taking me almost 2 or 3 years to write this but i figure as i am preparing for my daughter's 8 year old birthday , it is time for me to express this. i will never recommend this place to a friend. when i went to inquire about the options i had for her birthday, i was treated not well at all. i felt that the woman behind the counter was bothered by my questions, i should have taken this a hint for my future results there but i did not. the party came and i was so excited and it was the worst bidthday party even and yet the most expensive of all, horrible!!!! one of the hostess made one of the guests cried to the point that they ended up leaving earlier. the moms that came not even water were offered, over all, i have zero memories of something good happening. any ways, as my party ended and everybody left. i came to the counter, to ask for the owner's email address and the older lady behind the counter proceeded to skip my question and an email was given to me but at this point i did not trust that i was getting a good email, and yes, she still had the courage to ask me, how my party was?????? i was in tears, and a friend of mine had to talk for me. sad experience' The customer feels excitement, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'it has literally taking me almost 2 or 3 years to write this but i figure as i am preparing for my daughter's 8 year old birthday , it is time for me to express this. i will never recommend this place to a friend. when i went to inquire about the options i had for her birthday, i was treated not well at all. i felt that the woman behind the counter was bothered by my questions, i should have taken this a hint for my future results there but i did not. the party came and i was so excited and it was the worst bidthday party even and yet the most expensive of all, horrible!!!! one of the hostess made one of the guests cried to the point that they ended up leaving earlier. the moms that came not even water were offered, over all, i have zero memories of something good happening. any ways, as my party ended and everybody left. i came to the counter, to ask for the owner's email address and the older lady behind the counter proceeded to skip my question and an email was given to me but at this point i did not trust that i was getting a good email, and yes, she still had the courage to ask me, how my party was?????? i was in tears, and a friend of mine had to talk for me. sad experience' The customer feels excitement, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps can be taken:

1. Train staff to be more welcoming and patient when dealing with customer inquiries, especially for important events like birthdays.
2. Offer a more personalized approach when planning parties, taking into account the customer's specific needs and preferences.
3. Ensure that all staff are properly trained to handle any issues that may arise during the party, and are equipped to handle emotional situations with sensitivity and professionalism.
4. Provide adequate resources for the party, such as water and snacks, to ensure a comfortable and enjoyable experience for all guests."
1,"Yesterday, the SCOTUS granted Hobby Lobby its petition that it be treated as a person, with religious beliefs and religious freedoms, and the ability to deny its employees equal access to healthcare. Just as Hobby Lobby can now pick and choose which equal rights it wants to support, I can pick and choose never to shop there ever again.","yesterday, the scotus granted hobby lobby its petition that it be treated as a person, with religious beliefs and religious freedoms, and the ability to deny its employees equal access to healthcare. just as hobby lobby can now pick and choose which equal rights it wants to support, i can pick and choose never to shop there ever again.","neutral, approval, realization","[INST] A customer left us a 1-star review: 'yesterday, the scotus granted hobby lobby its petition that it be treated as a person, with religious beliefs and religious freedoms, and the ability to deny its employees equal access to healthcare. just as hobby lobby can now pick and choose which equal rights it wants to support, i can pick and choose never to shop there ever again.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'yesterday, the scotus granted hobby lobby its petition that it be treated as a person, with religious beliefs and religious freedoms, and the ability to deny its employees equal access to healthcare. just as hobby lobby can now pick and choose which equal rights it wants to support, i can pick and choose never to shop there ever again.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could:

1. Acknowledge their concerns: Address the customer's feelings about the Supreme Court decision regarding Hobby Lobby and their subsequent decision to stop shopping at our store.

2. Clarify our company's stance: Explain our company's values and policies regarding equal rights and healthcare access, ensuring that we uphold these values in our business practices.

3. Offer a solution: Provide an alternative product or service that aligns with the customer's values, demonstrating our commitment to their beliefs and needs.

4. Show empathy: Express understanding for their feelings and reassure them that their concerns are important to us."
1,"I would give this place zero stars if I could. They have horrible customer service - my husband and I came to try this place; we were really looking forward to it based on the reviews. Well, as soon as we arrived, they attempted to seat us and asked if we were doing the AYCE. We said yes, and asked about the prices. The waitress said it was $22/person, but it would be an additional $9.99 for our two year old to join us. (Which is the same price as an eight year old.)  WTH? You're gonna charge $9.99 for a two year old when kids this young are usually free? Toddlers hardly eat anything and mine sure as hell doesn't eat seafood. You've gotta be kidding me. The waitress just kept pointing to the menu and repeating, \""$9.99\"" If that's how your restaurant makes your money, you're doing something wrong. PASS ON THIS SCAMMY PLACE!","i would give this place zero stars if i could. they have horrible customer service my husband and i came to try this place we were really looking forward to it based on the reviews. well, as soon as we arrived, they attempted to seat us and asked if we were doing the ayce. we said yes, and asked about the prices. the waitress said it was 22 person, but it would be an additional 9.99 for our two year old to join us. which is the same price as an eight year old. wth? you're gonna charge 9.99 for a two year old when kids this young are usually free? toddlers hardly eat anything and mine sure as hell doesn't eat seafood. you've gotta be kidding me. the waitress just kept pointing to the menu and repeating, 9.99 if that's how your restaurant makes your money, you're doing something wrong. pass on this scammy place!","disapproval, annoyance, disappointment","[INST] A customer left us a 1-star review: 'i would give this place zero stars if i could. they have horrible customer service my husband and i came to try this place we were really looking forward to it based on the reviews. well, as soon as we arrived, they attempted to seat us and asked if we were doing the ayce. we said yes, and asked about the prices. the waitress said it was 22 person, but it would be an additional 9.99 for our two year old to join us. which is the same price as an eight year old. wth? you're gonna charge 9.99 for a two year old when kids this young are usually free? toddlers hardly eat anything and mine sure as hell doesn't eat seafood. you've gotta be kidding me. the waitress just kept pointing to the menu and repeating, 9.99 if that's how your restaurant makes your money, you're doing something wrong. pass on this scammy place!' The customer feels disapproval, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i would give this place zero stars if i could. they have horrible customer service my husband and i came to try this place we were really looking forward to it based on the reviews. well, as soon as we arrived, they attempted to seat us and asked if we were doing the ayce. we said yes, and asked about the prices. the waitress said it was 22 person, but it would be an additional 9.99 for our two year old to join us. which is the same price as an eight year old. wth? you're gonna charge 9.99 for a two year old when kids this young are usually free? toddlers hardly eat anything and mine sure as hell doesn't eat seafood. you've gotta be kidding me. the waitress just kept pointing to the menu and repeating, 9.99 if that's how your restaurant makes your money, you're doing something wrong. pass on this scammy place!' The customer feels disapproval, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Revise the pricing policy for young children: Review your pricing policy for children, especially those under a certain age, to ensure it is competitive and fair. In this case, it may be more customer-friendly to offer free seating for toddlers or a reduced rate for them.

2. Train staff on customer service: Provide additional training to your staff on customer service, focusing on empathy, patience, and clear communication. In this case, the waitress could have handled the situation more effectively by acknowledging the customer's concerns and offering a solution, such as a discount or a complimentary item for the toddler."
1,"Food was great, server was fine but I can't get over the absurdly long wait and rude host staff. We visited on a Sunday, had a party of two and were told we would have a 35 minute wait. Try an hour and twenty! We inquired twice about how much longer it would take and were told that we were the next party of two, only to watch another party of two be seated ahead of us. When I asked why we couldn't be seated at the booth that had been sitting open for several minutes, I was told that they wouldn't seat us there because we could only have a two top. Not to mention all three hostesses I encountered were snarky and dismissive. I am so disappointed, I don't mind waiting for good food but I expect a little respect in return. Management should review their policies and find some new staff.","food was great, server was fine but i can't get over the absurdly long wait and rude host staff. we visited on a sunday, had a party of two and were told we would have a 35 minute wait. try an hour and twenty! we inquired twice about how much longer it would take and were told that we were the next party of two, only to watch another party of two be seated ahead of us. when i asked why we couldn't be seated at the booth that had been sitting open for several minutes, i was told that they wouldn't seat us there because we could only have a two top. not to mention all three hostesses i encountered were snarky and dismissive. i am so disappointed, i don't mind waiting for good food but i expect a little respect in return. management should review their policies and find some new staff.","disappointment, admiration, annoyance","[INST] A customer left us a 1-star review: 'food was great, server was fine but i can't get over the absurdly long wait and rude host staff. we visited on a sunday, had a party of two and were told we would have a 35 minute wait. try an hour and twenty! we inquired twice about how much longer it would take and were told that we were the next party of two, only to watch another party of two be seated ahead of us. when i asked why we couldn't be seated at the booth that had been sitting open for several minutes, i was told that they wouldn't seat us there because we could only have a two top. not to mention all three hostesses i encountered were snarky and dismissive. i am so disappointed, i don't mind waiting for good food but i expect a little respect in return. management should review their policies and find some new staff.' The customer feels disappointment, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'food was great, server was fine but i can't get over the absurdly long wait and rude host staff. we visited on a sunday, had a party of two and were told we would have a 35 minute wait. try an hour and twenty! we inquired twice about how much longer it would take and were told that we were the next party of two, only to watch another party of two be seated ahead of us. when i asked why we couldn't be seated at the booth that had been sitting open for several minutes, i was told that they wouldn't seat us there because we could only have a two top. not to mention all three hostesses i encountered were snarky and dismissive. i am so disappointed, i don't mind waiting for good food but i expect a little respect in return. management should review their policies and find some new staff.' The customer feels disappointment, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the long wait and the rude behavior of the host staff. Acknowledge their frustration and disappointment.

2. Offer a sincere apology and compensation for the inconvenience, such as a complimentary meal or a discount on their next visit.

3. Address the issue of the seating policy, ensuring that parties are seated in a timely and fair manner.

4. Train the host staff on customer service skills, emphasizing the importance of respect, patience, and clear communication."
1,"Notes: 1 visit, dinner\nOverall: Salty. (Probably even more salty than Olive Garden, which is quite a feat.)\n\nFree bread - Best part of the meal!  Soooo good.  It's some sort of dark brown bread that's super soft and has a light honey flavor to it.  I should have just eaten three baskets of that and saved us some cash.\n\nBaby back ribs - Came with virtually no sauce.  Dry and salty were the only two words that could possibly describe this horrible dish.  The fries that came with it were soft and mushy.  Ewww.\n\nCeasar salad - Salty. The croutons and the chicken were good, but a salty salad is still a salty salad.  Another reminder to always order dressing on the side at restaurants.\n\nCoconut shrimp - Don't know if all coconut shrimp is like this, but I didn't like the coconut shreds.  They were too tough and didn't add any flavor.\n\nShrimp on the Barbie - Only decent dish that night, and I only say that because it wasn't too salty.","notes 1 visit, dinner noverall salty. probably even more salty than olive garden, which is quite a feat. n nfree bread best part of the meal! soooo good. it's some sort of dark brown bread that's super soft and has a light honey flavor to it. i should have just eaten three baskets of that and saved us some cash. n nbaby back ribs came with virtually no sauce. dry and salty were the only two words that could possibly describe this horrible dish. the fries that came with it were soft and mushy. ewww. n nceasar salad salty. the croutons and the chicken were good, but a salty salad is still a salty salad. another reminder to always order dressing on the side at restaurants. n ncoconut shrimp don't know if all coconut shrimp is like this, but i didn't like the coconut shreds. they were too tough and didn't add any flavor. n nshrimp on the barbie only decent dish that night, and i only say that because it wasn't too salty.","disgust, admiration, neutral","[INST] A customer left us a 1-star review: 'notes 1 visit, dinner noverall salty. probably even more salty than olive garden, which is quite a feat. n nfree bread best part of the meal! soooo good. it's some sort of dark brown bread that's super soft and has a light honey flavor to it. i should have just eaten three baskets of that and saved us some cash. n nbaby back ribs came with virtually no sauce. dry and salty were the only two words that could possibly describe this horrible dish. the fries that came with it were soft and mushy. ewww. n nceasar salad salty. the croutons and the chicken were good, but a salty salad is still a salty salad. another reminder to always order dressing on the side at restaurants. n ncoconut shrimp don't know if all coconut shrimp is like this, but i didn't like the coconut shreds. they were too tough and didn't add any flavor. n nshrimp on the barbie only decent dish that night, and i only say that because it wasn't too salty.' The customer feels disgust, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'notes 1 visit, dinner noverall salty. probably even more salty than olive garden, which is quite a feat. n nfree bread best part of the meal! soooo good. it's some sort of dark brown bread that's super soft and has a light honey flavor to it. i should have just eaten three baskets of that and saved us some cash. n nbaby back ribs came with virtually no sauce. dry and salty were the only two words that could possibly describe this horrible dish. the fries that came with it were soft and mushy. ewww. n nceasar salad salty. the croutons and the chicken were good, but a salty salad is still a salty salad. another reminder to always order dressing on the side at restaurants. n ncoconut shrimp don't know if all coconut shrimp is like this, but i didn't like the coconut shreds. they were too tough and didn't add any flavor. n nshrimp on the barbie only decent dish that night, and i only say that because it wasn't too salty.' The customer feels disgust, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Salt Levels: Adjust the salt levels in our dishes, particularly in the baby back ribs, Caesar salad, and possibly the coconut shrimp.

2. Sauces: Ensure that our dishes, such as the baby back ribs, come with an adequate amount of sauce to enhance flavor and moisture.

3. Quality of Fries: Improve the quality of our fries to make them crispier and less mushy."
1,"Sushi was meh...I went here a few years ago and I've had better. But the reason I'm giving it one star is because I went there again last night because the nightclub Gallery was closed and we didn't want to leave the hotel so we just went there to grab some drinks. A guy was handing out wristbands downstairs and said the place was poppin so we paid the $20 cover for \""open bar\"" and when we got in there we could not move AT ALL and people were starting to fight! We didn't get any drinks because we couldn't even get close to the bar. Also my friend was groped and it was so crowded she couldn't see who it was. DISGUSTING. The guy downstairs handing out wristbands was talking it up and then we got up there..walked in and walked right out. Down $20. Won't be going back. EVER.",sushi was meh...i went here a few years ago and i've had better. but the reason i'm giving it one star is because i went there again last night because the nightclub gallery was closed and we didn't want to leave the hotel so we just went there to grab some drinks. a guy was handing out wristbands downstairs and said the place was poppin so we paid the 20 cover for open bar and when we got in there we could not move at all and people were starting to fight! we didn't get any drinks because we couldn't even get close to the bar. also my friend was groped and it was so crowded she couldn't see who it was. disgusting. the guy downstairs handing out wristbands was talking it up and then we got up there..walked in and walked right out. down 20. won't be going back. ever.,"neutral, disappointment, realization","[INST] A customer left us a 1-star review: 'sushi was meh...i went here a few years ago and i've had better. but the reason i'm giving it one star is because i went there again last night because the nightclub gallery was closed and we didn't want to leave the hotel so we just went there to grab some drinks. a guy was handing out wristbands downstairs and said the place was poppin so we paid the 20 cover for open bar and when we got in there we could not move at all and people were starting to fight! we didn't get any drinks because we couldn't even get close to the bar. also my friend was groped and it was so crowded she couldn't see who it was. disgusting. the guy downstairs handing out wristbands was talking it up and then we got up there..walked in and walked right out. down 20. won't be going back. ever.' The customer feels neutral, disappointment, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'sushi was meh...i went here a few years ago and i've had better. but the reason i'm giving it one star is because i went there again last night because the nightclub gallery was closed and we didn't want to leave the hotel so we just went there to grab some drinks. a guy was handing out wristbands downstairs and said the place was poppin so we paid the 20 cover for open bar and when we got in there we could not move at all and people were starting to fight! we didn't get any drinks because we couldn't even get close to the bar. also my friend was groped and it was so crowded she couldn't see who it was. disgusting. the guy downstairs handing out wristbands was talking it up and then we got up there..walked in and walked right out. down 20. won't be going back. ever.' The customer feels neutral, disappointment, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, it would be beneficial to address the following issues:

1. Safety and Security: Ensure a safe and secure environment for all patrons, particularly during events with open bar. This includes adequate crowd control, proper lighting, and a visible security presence.

2. Communication: Improve communication with customers about the nature of events, particularly if they are advertised as ""poppin"" or offering an open bar. This can help manage expectations and prevent dissatisfaction.

3. Event Management: Enhance event management skills to ensure a smooth flow of events, with a focus on crowd control, bar service, and overall guest experience."
1,"Sent me home with a chicken meal instead of the vegetarian one I ordered and I didn't notice until I got home. Couldn't eat it and it was like 118 degrees outside so I decided to not go back. \n\nCalled and let them know about this and the girl I talked to apologized and expressed her sympathy for me and told me that a manager would call me back to take care of this...\n\nNever happened.  Seriously can't stand when people or businesses say they are going to do something but don't. The food is not awful, but this is a part of the \""Service Industry\"" not the we forgot about you after we effed up your order industry. \n\nwon't be back.","sent me home with a chicken meal instead of the vegetarian one i ordered and i didn't notice until i got home. couldn't eat it and it was like 118 degrees outside so i decided to not go back. n ncalled and let them know about this and the girl i talked to apologized and expressed her sympathy for me and told me that a manager would call me back to take care of this... n nnever happened. seriously can't stand when people or businesses say they are going to do something but don't. the food is not awful, but this is a part of the service industry not the we forgot about you after we effed up your order industry. n nwon't be back.","disapproval, annoyance, neutral","[INST] A customer left us a 1-star review: 'sent me home with a chicken meal instead of the vegetarian one i ordered and i didn't notice until i got home. couldn't eat it and it was like 118 degrees outside so i decided to not go back. n ncalled and let them know about this and the girl i talked to apologized and expressed her sympathy for me and told me that a manager would call me back to take care of this... n nnever happened. seriously can't stand when people or businesses say they are going to do something but don't. the food is not awful, but this is a part of the service industry not the we forgot about you after we effed up your order industry. n nwon't be back.' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'sent me home with a chicken meal instead of the vegetarian one i ordered and i didn't notice until i got home. couldn't eat it and it was like 118 degrees outside so i decided to not go back. n ncalled and let them know about this and the girl i talked to apologized and expressed her sympathy for me and told me that a manager would call me back to take care of this... n nnever happened. seriously can't stand when people or businesses say they are going to do something but don't. the food is not awful, but this is a part of the service industry not the we forgot about you after we effed up your order industry. n nwon't be back.' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  1. Improve Communication: Ensure that orders are accurately confirmed with customers before they leave the restaurant. This can be done through double-checking orders, verifying dietary restrictions, and using clear, concise language.

2. Follow-up and Resolution: If an error occurs, promptly address it by contacting the customer as promised. In this case, the customer felt let down when the promised call from a manager did not occur.

3. Consistency: Ensure that all staff members are trained to handle customer complaints effectively. The customer appreciated the initial apology but felt let down when the promised resolution did not happen."
1,"small slices, I have been to sbarro all over the place, but this by far was yuckkkkkkk. \n\nI asked where the cheese and pep slices were and the guy said hidden.  Before I could even reply he said i keep the pricy stuff out for show.  I told him good business but im not there for the stuffed pizza so break out the plain stuff and lets roll. \n\nThe small slices were warm at best and didn't have much taste, but after 5 hours at a car show with no food or drink this will do.","small slices, i have been to sbarro all over the place, but this by far was yuckkkkkkk. n ni asked where the cheese and pep slices were and the guy said hidden. before i could even reply he said i keep the pricy stuff out for show. i told him good business but im not there for the stuffed pizza so break out the plain stuff and lets roll. n nthe small slices were warm at best and didn't have much taste, but after 5 hours at a car show with no food or drink this will do.","neutral, annoyance, disgust","[INST] A customer left us a 1-star review: 'small slices, i have been to sbarro all over the place, but this by far was yuckkkkkkk. n ni asked where the cheese and pep slices were and the guy said hidden. before i could even reply he said i keep the pricy stuff out for show. i told him good business but im not there for the stuffed pizza so break out the plain stuff and lets roll. n nthe small slices were warm at best and didn't have much taste, but after 5 hours at a car show with no food or drink this will do.' The customer feels neutral, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'small slices, i have been to sbarro all over the place, but this by far was yuckkkkkkk. n ni asked where the cheese and pep slices were and the guy said hidden. before i could even reply he said i keep the pricy stuff out for show. i told him good business but im not there for the stuffed pizza so break out the plain stuff and lets roll. n nthe small slices were warm at best and didn't have much taste, but after 5 hours at a car show with no food or drink this will do.' The customer feels neutral, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the issue of portion size: Offer larger slices or a more generous serving to meet the customer's expectations.

2. Improve communication: Train staff to be more attentive and responsive to customer inquiries. Instead of stating that certain items are ""hidden,"" explain that they are kept fresh and ready to serve upon request.

3. Enhance the taste of the pizza: Work on improving the flavor and quality of the plain cheese and pepperoni slices to make them more appealing to customers."
1,"I use to love this place, would come here all the time!! \nthe last time i went there  tho was na totally bad experiance \ni was pregnant at the time and was planning on doing my nails with my mom and sister as well, well due to my pregnancy i needed to use the restroom so as soon as i walked in i went to the nearest girl and ask her if i could use the restroom. The girl told me that i had to do my nails or purchase something in order for her to let me use the restroom!! well agreeing to do my nails she then let me use their not-soclean restroom!! well i was furioused and walked out as soon as i was done lol wtf i dont know if these chineese ppl know their rights but a pregnant woman has the right to use any restroom otherwise they could press charges!!","i use to love this place, would come here all the time!! nthe last time i went there tho was na totally bad experiance ni was pregnant at the time and was planning on doing my nails with my mom and sister as well, well due to my pregnancy i needed to use the restroom so as soon as i walked in i went to the nearest girl and ask her if i could use the restroom. the girl told me that i had to do my nails or purchase something in order for her to let me use the restroom!! well agreeing to do my nails she then let me use their not soclean restroom!! well i was furioused and walked out as soon as i was done lol wtf i dont know if these chineese ppl know their rights but a pregnant woman has the right to use any restroom otherwise they could press charges!!","love, neutral, approval","[INST] A customer left us a 1-star review: 'i use to love this place, would come here all the time!! nthe last time i went there tho was na totally bad experiance ni was pregnant at the time and was planning on doing my nails with my mom and sister as well, well due to my pregnancy i needed to use the restroom so as soon as i walked in i went to the nearest girl and ask her if i could use the restroom. the girl told me that i had to do my nails or purchase something in order for her to let me use the restroom!! well agreeing to do my nails she then let me use their not soclean restroom!! well i was furioused and walked out as soon as i was done lol wtf i dont know if these chineese ppl know their rights but a pregnant woman has the right to use any restroom otherwise they could press charges!!' The customer feels love, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i use to love this place, would come here all the time!! nthe last time i went there tho was na totally bad experiance ni was pregnant at the time and was planning on doing my nails with my mom and sister as well, well due to my pregnancy i needed to use the restroom so as soon as i walked in i went to the nearest girl and ask her if i could use the restroom. the girl told me that i had to do my nails or purchase something in order for her to let me use the restroom!! well agreeing to do my nails she then let me use their not soclean restroom!! well i was furioused and walked out as soon as i was done lol wtf i dont know if these chineese ppl know their rights but a pregnant woman has the right to use any restroom otherwise they could press charges!!' The customer feels love, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can implement the following changes:

1. Implement a clear and compassionate policy for pregnant women: Ensure that all staff members are aware of the needs and rights of pregnant women, including the right to use the restroom without purchasing anything or getting a service.

2. Train staff on customer service: Provide training to staff members on how to handle sensitive situations with empathy and understanding. This includes understanding the needs of pregnant women and providing appropriate assistance.

3. Improve restroom cleanliness: Ensure that all restrooms are kept clean and well-maintained to provide a comfortable experience for all customers, especially pregnant women."
1,"They aren't willing to work with you. They don't care about their customers. I have experienced this with multiple locations. What I am going to do the day I have some free time is I am going to close my account with them. There is no point in staying with a company who couldn't  care less about thier customers. I have to deal with a lot of people who are unwilling to wotrk with you when I am at work but that doesn't excuse me from being rude. When they wouldn't help me I decided then that I was going to change which bank I use. I have no second thoughts and can not wait to research other banks and set up an account with them. It was beyond ridiculous how much time I wasted to not have them do anything. When they wouldn't help I told them that there was no way I was going to keep an account with them and that I am switching banks. I proceeded to storm out. As I said there is no point in being a customer of someone who is unwilling to help. \n\nWhen I first set up my account I was supposed to get an online account when I was supposed to get an online account. I got the information and everything but when I tried to sign into it I wasn't able to access it. I asked multiple times to be able to gethelp about it and no one every got back to me.I recently asked again and they said they would give me a number to call, which I never get recieved. \n\nTo put the above paragraphs shortly: screw them. Do not get an account with them because you will be disappointed in the service and the bank as well.","they aren't willing to work with you. they don't care about their customers. i have experienced this with multiple locations. what i am going to do the day i have some free time is i am going to close my account with them. there is no point in staying with a company who couldn't care less about thier customers. i have to deal with a lot of people who are unwilling to wotrk with you when i am at work but that doesn't excuse me from being rude. when they wouldn't help me i decided then that i was going to change which bank i use. i have no second thoughts and can not wait to research other banks and set up an account with them. it was beyond ridiculous how much time i wasted to not have them do anything. when they wouldn't help i told them that there was no way i was going to keep an account with them and that i am switching banks. i proceeded to storm out. as i said there is no point in being a customer of someone who is unwilling to help. n nwhen i first set up my account i was supposed to get an online account when i was supposed to get an online account. i got the information and everything but when i tried to sign into it i wasn't able to access it. i asked multiple times to be able to gethelp about it and no one every got back to me.i recently asked again and they said they would give me a number to call, which i never get recieved. n nto put the above paragraphs shortly screw them. do not get an account with them because you will be disappointed in the service and the bank as well.","annoyance, neutral, disapproval","[INST] A customer left us a 1-star review: 'they aren't willing to work with you. they don't care about their customers. i have experienced this with multiple locations. what i am going to do the day i have some free time is i am going to close my account with them. there is no point in staying with a company who couldn't care less about thier customers. i have to deal with a lot of people who are unwilling to wotrk with you when i am at work but that doesn't excuse me from being rude. when they wouldn't help me i decided then that i was going to change which bank i use. i have no second thoughts and can not wait to research other banks and set up an account with them. it was beyond ridiculous how much time i wasted to not have them do anything. when they wouldn't help i told them that there was no way i was going to keep an account with them and that i am switching banks. i proceeded to storm out. as i said there is no point in being a customer of someone who is unwilling to help. n nwhen i first set up my account i was supposed to get an online account when i was supposed to get an online account. i got the information and everything but when i tried to sign into it i wasn't able to access it. i asked multiple times to be able to gethelp about it and no one every got back to me.i recently asked again and they said they would give me a number to call, which i never get recieved. n nto put the above paragraphs shortly screw them. do not get an account with them because you will be disappointed in the service and the bank as well.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'they aren't willing to work with you. they don't care about their customers. i have experienced this with multiple locations. what i am going to do the day i have some free time is i am going to close my account with them. there is no point in staying with a company who couldn't care less about thier customers. i have to deal with a lot of people who are unwilling to wotrk with you when i am at work but that doesn't excuse me from being rude. when they wouldn't help me i decided then that i was going to change which bank i use. i have no second thoughts and can not wait to research other banks and set up an account with them. it was beyond ridiculous how much time i wasted to not have them do anything. when they wouldn't help i told them that there was no way i was going to keep an account with them and that i am switching banks. i proceeded to storm out. as i said there is no point in being a customer of someone who is unwilling to help. n nwhen i first set up my account i was supposed to get an online account when i was supposed to get an online account. i got the information and everything but when i tried to sign into it i wasn't able to access it. i asked multiple times to be able to gethelp about it and no one every got back to me.i recently asked again and they said they would give me a number to call, which i never get recieved. n nto put the above paragraphs shortly screw them. do not get an account with them because you will be disappointed in the service and the bank as well.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the customer's frustration: Respond to the review by acknowledging their frustration and expressing empathy for their experience.

2. Address the specific issues: Address the specific issues mentioned in the review, such as the online account access problem and the lack of communication. Offer a solution or a way to resolve the issue, such as providing a new online account or offering a direct line of communication with a dedicated customer service representative.

3. Offer compensation: Offer some form of compensation for the inconvenience caused, such as a refund or a credit to the customer's account."
1,"I'm new to the area and had a friend visiting from out of state so we decided to try out some bars on Mill. Clearly we walked into the wrong bar. I don't know if we didn't fit the look they like to have there (trashy......?) or what? Maybe we were dressed a little too nice or something. We sat down at the bar and were ignored for a good 10 minutes and then we each ordered a Long Island. The guy comes back with our drinks in those big, red, plastic coca-cola water cups... With what tasted like pure soda. $9 sodas. Really?! And not a single other person had drinks in those giant water cups. Who serves a Long Island in a coca-cola water cup??? Stupid bartenders I guess. We asked if he could make it stronger and he rambled something about it being some percentage alcohol and then walked away. We were about to just walk out when he came over and poured a \""Long Island mix\"" into the cup. They don't even know how to make a real Long Island. Anyway, it tasted terrible although slightly stronger so we drank half of them and walked out. Will never return.","i'm new to the area and had a friend visiting from out of state so we decided to try out some bars on mill. clearly we walked into the wrong bar. i don't know if we didn't fit the look they like to have there trashy......? or what? maybe we were dressed a little too nice or something. we sat down at the bar and were ignored for a good 10 minutes and then we each ordered a long island. the guy comes back with our drinks in those big, red, plastic coca cola water cups... with what tasted like pure soda. 9 sodas. really?! and not a single other person had drinks in those giant water cups. who serves a long island in a coca cola water cup??? stupid bartenders i guess. we asked if he could make it stronger and he rambled something about it being some percentage alcohol and then walked away. we were about to just walk out when he came over and poured a long island mix into the cup. they don't even know how to make a real long island. anyway, it tasted terrible although slightly stronger so we drank half of them and walked out. will never return.","confusion, neutral, curiosity","[INST] A customer left us a 1-star review: 'i'm new to the area and had a friend visiting from out of state so we decided to try out some bars on mill. clearly we walked into the wrong bar. i don't know if we didn't fit the look they like to have there trashy......? or what? maybe we were dressed a little too nice or something. we sat down at the bar and were ignored for a good 10 minutes and then we each ordered a long island. the guy comes back with our drinks in those big, red, plastic coca cola water cups... with what tasted like pure soda. 9 sodas. really?! and not a single other person had drinks in those giant water cups. who serves a long island in a coca cola water cup??? stupid bartenders i guess. we asked if he could make it stronger and he rambled something about it being some percentage alcohol and then walked away. we were about to just walk out when he came over and poured a long island mix into the cup. they don't even know how to make a real long island. anyway, it tasted terrible although slightly stronger so we drank half of them and walked out. will never return.' The customer feels confusion, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i'm new to the area and had a friend visiting from out of state so we decided to try out some bars on mill. clearly we walked into the wrong bar. i don't know if we didn't fit the look they like to have there trashy......? or what? maybe we were dressed a little too nice or something. we sat down at the bar and were ignored for a good 10 minutes and then we each ordered a long island. the guy comes back with our drinks in those big, red, plastic coca cola water cups... with what tasted like pure soda. 9 sodas. really?! and not a single other person had drinks in those giant water cups. who serves a long island in a coca cola water cup??? stupid bartenders i guess. we asked if he could make it stronger and he rambled something about it being some percentage alcohol and then walked away. we were about to just walk out when he came over and poured a long island mix into the cup. they don't even know how to make a real long island. anyway, it tasted terrible although slightly stronger so we drank half of them and walked out. will never return.' The customer feels confusion, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps can be taken:

1. Warm Welcome: Ensure staff greets customers promptly upon entry, creating a welcoming atmosphere.

2. Attentive Service: Train staff to be attentive and responsive to customers' needs, addressing them within a reasonable time frame.

3. Consistent Drink Presentation: Use appropriate glassware for cocktails, such as a Long Island Iced Tea glass, to maintain consistency and enhance the presentation of drinks."
1,"Bottom line:  Oversold and unmaintained.\n\nThis is the 4 gym I have been a member of (I move a lot).  It is by far the worst.  All of the problems stem from the same cause.  They never stop selling memberships.  \n\nI have been this gym at 10 pm on a Saturday and its full.  \nI have regularly driven around for so long lot looking for parking that i gave up and went home.  \n\nYou regularly have to wait for machines. \n\nMany classes are so full you can barely move around.  I have gone for spin class and had to leave because there wasn't room for another bike.  Despite the high demand for classes they haven't added any more. \n\nIt is a high use gym and it doesn't seem like it is ever cleaned.  The entire place reeks. \n\nI assume that their staff are underpaid because they are all rude a-holes.\n\nBasically, it seems like the owners of LVAC are trying to squeeze every penny they can out of their gyms.","bottom line oversold and unmaintained. n nthis is the 4 gym i have been a member of i move a lot . it is by far the worst. all of the problems stem from the same cause. they never stop selling memberships. n ni have been this gym at 10 pm on a saturday and its full. ni have regularly driven around for so long lot looking for parking that i gave up and went home. n nyou regularly have to wait for machines. n nmany classes are so full you can barely move around. i have gone for spin class and had to leave because there wasn't room for another bike. despite the high demand for classes they haven't added any more. n nit is a high use gym and it doesn't seem like it is ever cleaned. the entire place reeks. n ni assume that their staff are underpaid because they are all rude a holes. n nbasically, it seems like the owners of lvac are trying to squeeze every penny they can out of their gyms.","annoyance, disappointment, neutral","[INST] A customer left us a 1-star review: 'bottom line oversold and unmaintained. n nthis is the 4 gym i have been a member of i move a lot . it is by far the worst. all of the problems stem from the same cause. they never stop selling memberships. n ni have been this gym at 10 pm on a saturday and its full. ni have regularly driven around for so long lot looking for parking that i gave up and went home. n nyou regularly have to wait for machines. n nmany classes are so full you can barely move around. i have gone for spin class and had to leave because there wasn't room for another bike. despite the high demand for classes they haven't added any more. n nit is a high use gym and it doesn't seem like it is ever cleaned. the entire place reeks. n ni assume that their staff are underpaid because they are all rude a holes. n nbasically, it seems like the owners of lvac are trying to squeeze every penny they can out of their gyms.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'bottom line oversold and unmaintained. n nthis is the 4 gym i have been a member of i move a lot . it is by far the worst. all of the problems stem from the same cause. they never stop selling memberships. n ni have been this gym at 10 pm on a saturday and its full. ni have regularly driven around for so long lot looking for parking that i gave up and went home. n nyou regularly have to wait for machines. n nmany classes are so full you can barely move around. i have gone for spin class and had to leave because there wasn't room for another bike. despite the high demand for classes they haven't added any more. n nit is a high use gym and it doesn't seem like it is ever cleaned. the entire place reeks. n ni assume that their staff are underpaid because they are all rude a holes. n nbasically, it seems like the owners of lvac are trying to squeeze every penny they can out of their gyms.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at LVAC, we could consider the following steps:

1. Limit membership sales to maintain a manageable capacity in the gym. This would help reduce overcrowding, ensure easier access to equipment, and reduce waiting times for classes.

2. Increase the frequency and thoroughness of cleaning to maintain a clean and hygienic environment. This could help address the customer's concerns about the gym's cleanliness.

3. Invest in additional equipment for classes to accommodate more participants and prevent overcrowding. This would help improve the customer's experience in classes, such as spin class, where space is limited."
1,"Tasteless, shapeless generic slop straight off the Sysco truck with a brief stop in a microwave. No Tex and even less Mex.  This is ersatz Mexican food as an aficionado of Wonder bread and Oscar Mayer bologna might envision it.  Complaining about the meager portions would be nonsensical since they spared us further displeasure with the meal.\n\nService was prompt.  Proximity to a mall apparently responsible for a large quotient of babies and toddlers in tow - not exactly the Friday happy hour scene one might expect.  Large fountain just beyond gates also a draw for more hyperactive children who scaled walls, fences and ratcheted up the noise even more - parents couldn't be bothered.","tasteless, shapeless generic slop straight off the sysco truck with a brief stop in a microwave. no tex and even less mex. this is ersatz mexican food as an aficionado of wonder bread and oscar mayer bologna might envision it. complaining about the meager portions would be nonsensical since they spared us further displeasure with the meal. n nservice was prompt. proximity to a mall apparently responsible for a large quotient of babies and toddlers in tow not exactly the friday happy hour scene one might expect. large fountain just beyond gates also a draw for more hyperactive children who scaled walls, fences and ratcheted up the noise even more parents couldn't be bothered.","neutral, disapproval, annoyance","[INST] A customer left us a 1-star review: 'tasteless, shapeless generic slop straight off the sysco truck with a brief stop in a microwave. no tex and even less mex. this is ersatz mexican food as an aficionado of wonder bread and oscar mayer bologna might envision it. complaining about the meager portions would be nonsensical since they spared us further displeasure with the meal. n nservice was prompt. proximity to a mall apparently responsible for a large quotient of babies and toddlers in tow not exactly the friday happy hour scene one might expect. large fountain just beyond gates also a draw for more hyperactive children who scaled walls, fences and ratcheted up the noise even more parents couldn't be bothered.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'tasteless, shapeless generic slop straight off the sysco truck with a brief stop in a microwave. no tex and even less mex. this is ersatz mexican food as an aficionado of wonder bread and oscar mayer bologna might envision it. complaining about the meager portions would be nonsensical since they spared us further displeasure with the meal. n nservice was prompt. proximity to a mall apparently responsible for a large quotient of babies and toddlers in tow not exactly the friday happy hour scene one might expect. large fountain just beyond gates also a draw for more hyperactive children who scaled walls, fences and ratcheted up the noise even more parents couldn't be bothered.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the quality and authenticity of our Mexican food, potentially by sourcing fresher ingredients, improving cooking techniques, and offering more flavorful dishes. We could also consider creating a more relaxed and adult-oriented atmosphere during certain hours, away from the presence of children, as mentioned in the review. Lastly, addressing the issue of portion size might be beneficial, ensuring that meals are satisfying and not meager. Improving the food quality and ambiance could help transform the customer's perception of our restaurant, making them more likely to leave a positive review in the future."
1,"I was going to give this location another chance. I thought, at least I won't have to be given a tour this time. I believed that I understood the concept enough to have a decent lunch.. . . when what to my wondering eyes . . . darn! the sign on the door said that they were closed for 90 days!\n\n90 days while they put it all back like it was? You have got to be kidding me! Did you not learn anything????\n\nGeez . . . I could have told them that it needed some serious tweaking to make that new concept work. (Didn't they read my previous review? Or some of the others? Listen to your customers.) \n\nBut, you know, it did have some good points that I hope they carry over to the return of the original TOMATO design. Or are you just going to go back to whence you came? Did you not feel that Tomatoes needed to be updated? Isn't that why you tried something new in the first place? \n\nWe'll wait and see if you learned anything from this little (and probably expensive) experiment. Wait and see; wait and see; wait and see. . . . .","i was going to give this location another chance. i thought, at least i won't have to be given a tour this time. i believed that i understood the concept enough to have a decent lunch.. . . when what to my wondering eyes . . . darn! the sign on the door said that they were closed for 90 days! n n90 days while they put it all back like it was? you have got to be kidding me! did you not learn anything???? n ngeez . . . i could have told them that it needed some serious tweaking to make that new concept work. didn't they read my previous review? or some of the others? listen to your customers. n nbut, you know, it did have some good points that i hope they carry over to the return of the original tomato design. or are you just going to go back to whence you came? did you not feel that tomatoes needed to be updated? isn't that why you tried something new in the first place? n nwe'll wait and see if you learned anything from this little and probably expensive experiment. wait and see wait and see wait and see. . . . .","amusement, curiosity, neutral","[INST] A customer left us a 1-star review: 'i was going to give this location another chance. i thought, at least i won't have to be given a tour this time. i believed that i understood the concept enough to have a decent lunch.. . . when what to my wondering eyes . . . darn! the sign on the door said that they were closed for 90 days! n n90 days while they put it all back like it was? you have got to be kidding me! did you not learn anything???? n ngeez . . . i could have told them that it needed some serious tweaking to make that new concept work. didn't they read my previous review? or some of the others? listen to your customers. n nbut, you know, it did have some good points that i hope they carry over to the return of the original tomato design. or are you just going to go back to whence you came? did you not feel that tomatoes needed to be updated? isn't that why you tried something new in the first place? n nwe'll wait and see if you learned anything from this little and probably expensive experiment. wait and see wait and see wait and see. . . . .' The customer feels amusement, curiosity, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i was going to give this location another chance. i thought, at least i won't have to be given a tour this time. i believed that i understood the concept enough to have a decent lunch.. . . when what to my wondering eyes . . . darn! the sign on the door said that they were closed for 90 days! n n90 days while they put it all back like it was? you have got to be kidding me! did you not learn anything???? n ngeez . . . i could have told them that it needed some serious tweaking to make that new concept work. didn't they read my previous review? or some of the others? listen to your customers. n nbut, you know, it did have some good points that i hope they carry over to the return of the original tomato design. or are you just going to go back to whence you came? did you not feel that tomatoes needed to be updated? isn't that why you tried something new in the first place? n nwe'll wait and see if you learned anything from this little and probably expensive experiment. wait and see wait and see wait and see. . . . .' The customer feels amusement, curiosity, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Improve Communication: Ensure that our business hours are clearly communicated, either through signage, online platforms, or notifications to customers who have shown interest.

2. Address Feedback: Acknowledge and address the feedback provided in the review, particularly the need for improvement in the new concept. This could involve making necessary adjustments or tweaks to the concept.

3. Customer Engagement: Reach out to the customer to apologize for the inconvenience and assure them that their feedback has been taken into account."
1,you wait 1/2 hour for no service. this is not the place to go on sundays! And the moronager is no better! Hey fatboy! People are waiting! Make yourself usefull. Do your job and service the customers or I go to triple B! Better Business Bureau! And CEO!,you wait 1 2 hour for no service. this is not the place to go on sundays! and the moronager is no better! hey fatboy! people are waiting! make yourself usefull. do your job and service the customers or i go to triple b! better business bureau! and ceo!,"neutral, annoyance, disapproval","[INST] A customer left us a 1-star review: 'you wait 1 2 hour for no service. this is not the place to go on sundays! and the moronager is no better! hey fatboy! people are waiting! make yourself usefull. do your job and service the customers or i go to triple b! better business bureau! and ceo!' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'you wait 1 2 hour for no service. this is not the place to go on sundays! and the moronager is no better! hey fatboy! people are waiting! make yourself usefull. do your job and service the customers or i go to triple b! better business bureau! and ceo!' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Improve Communication: Inform customers about potential wait times, especially during busy periods like Sundays.

2. Enhance Service Quality: Ensure that all staff are well-trained and motivated to provide excellent service to customers.

3. Respond Promptly: Address customer complaints and inquiries in a timely manner to show that you value their feedback.

4. Apologize Sincerely: Acknowledge the inconvenience caused by the long wait and express regret for the customer's negative experience.

5. Offer Compensation: As a gesture of goodwill, offer the customer a discount or other form of compensation for their inconvenience."
1,"Waiter! There are pubes in my fruit cup.\n\nThought the pineapple tasted fishy. No, like actual fucking fish. It tasted like a fish in my mouth. Then I found a pube on my cantaloupe. It's been a rough morning. Needless to say, my therapist is not going to be happy about this.\n\nSee photos.","waiter! there are pubes in my fruit cup. n nthought the pineapple tasted fishy. no, like actual fucking fish. it tasted like a fish in my mouth. then i found a pube on my cantaloupe. it's been a rough morning. needless to say, my therapist is not going to be happy about this. n nsee photos.","disappointment, annoyance, sadness","[INST] A customer left us a 1-star review: 'waiter! there are pubes in my fruit cup. n nthought the pineapple tasted fishy. no, like actual fucking fish. it tasted like a fish in my mouth. then i found a pube on my cantaloupe. it's been a rough morning. needless to say, my therapist is not going to be happy about this. n nsee photos.' The customer feels disappointment, annoyance, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'waiter! there are pubes in my fruit cup. n nthought the pineapple tasted fishy. no, like actual fucking fish. it tasted like a fish in my mouth. then i found a pube on my cantaloupe. it's been a rough morning. needless to say, my therapist is not going to be happy about this. n nsee photos.' The customer feels disappointment, annoyance, sadness. Concisely, how can we best improve our services for this customer's experience?  1. Immediate Response: Acknowledge the customer's complaint promptly and empathetically, expressing regret for their experience.

2. Investigate the Incident: Conduct a thorough investigation to verify the claims and identify the cause of the issue. This may involve checking the cleanliness and preparation procedures of the fruit cup.

3. Apologize and Offer Compensation: If the claims are found to be valid, offer a sincere apology and compensation for the unpleasant experience, such as a refund, complimentary meal, or gift card."
1,"DONT GO THERE!!!!!!!!! IF YOU ARE IN CUSTOMER SERVICE OR JUST A HUMAN BEING YOU WONT EAT AT THIS RESTAURANT! JUST READ........\n\nMy family and I recently went to go eat at Sushi Eye on Warner Road and the I-10. I had purchased an amazon deal and it was set to expire that night so we had to use it. We were there during happy hour so we asked waitress if we could order off the happy hour menu with her knowing full well that we had the coupon. So we did. About 5 minutes later and when we received a couple of the items both the young waitress and owner/manager came to our table and said that we cannot use our  coupon and get happy   hour both. And we explained very nicely to the owner (Richard) that our waitress said that was okay. He said that it was her fault and she should have know better and that SHE CAN PAY FOR THE DIFFERENCE.. My husband and I were floored!.  We asked if we could eat off the happy hour that day and then come back within the month. He wouldnt even do that. He said that we could come back the next day ONLY. He was going to make his employee pay out of their own pocket we couldnt believe it!\n\nThe food isnt even that special.  I would rather go down the road to Ra! \n\nRichard,shame on you for even mentioning that the waitress can pay the difference. I am telling everyone I know so all of Ahwatukee is banning your place of business. I feel sorry for the people that have to work for you!!!!!!\n\nI WOULD NOT GIVE THEM A STAR BUT YELP MADE ME IN ORDER TO POST!!!!!","dont go there!!!!!!!!! if you are in customer service or just a human being you wont eat at this restaurant! just read........ n nmy family and i recently went to go eat at sushi eye on warner road and the i 10. i had purchased an amazon deal and it was set to expire that night so we had to use it. we were there during happy hour so we asked waitress if we could order off the happy hour menu with her knowing full well that we had the coupon. so we did. about 5 minutes later and when we received a couple of the items both the young waitress and owner manager came to our table and said that we cannot use our coupon and get happy hour both. and we explained very nicely to the owner richard that our waitress said that was okay. he said that it was her fault and she should have know better and that she can pay for the difference.. my husband and i were floored!. we asked if we could eat off the happy hour that day and then come back within the month. he wouldnt even do that. he said that we could come back the next day only. he was going to make his employee pay out of their own pocket we couldnt believe it! n nthe food isnt even that special. i would rather go down the road to ra! n nrichard,shame on you for even mentioning that the waitress can pay the difference. i am telling everyone i know so all of ahwatukee is banning your place of business. i feel sorry for the people that have to work for you!!!!!! n ni would not give them a star but yelp made me in order to post!!!!!","neutral, approval, joy","[INST] A customer left us a 1-star review: 'dont go there!!!!!!!!! if you are in customer service or just a human being you wont eat at this restaurant! just read........ n nmy family and i recently went to go eat at sushi eye on warner road and the i 10. i had purchased an amazon deal and it was set to expire that night so we had to use it. we were there during happy hour so we asked waitress if we could order off the happy hour menu with her knowing full well that we had the coupon. so we did. about 5 minutes later and when we received a couple of the items both the young waitress and owner manager came to our table and said that we cannot use our coupon and get happy hour both. and we explained very nicely to the owner richard that our waitress said that was okay. he said that it was her fault and she should have know better and that she can pay for the difference.. my husband and i were floored!. we asked if we could eat off the happy hour that day and then come back within the month. he wouldnt even do that. he said that we could come back the next day only. he was going to make his employee pay out of their own pocket we couldnt believe it! n nthe food isnt even that special. i would rather go down the road to ra! n nrichard,shame on you for even mentioning that the waitress can pay the difference. i am telling everyone i know so all of ahwatukee is banning your place of business. i feel sorry for the people that have to work for you!!!!!! n ni would not give them a star but yelp made me in order to post!!!!!' The customer feels neutral, approval, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'dont go there!!!!!!!!! if you are in customer service or just a human being you wont eat at this restaurant! just read........ n nmy family and i recently went to go eat at sushi eye on warner road and the i 10. i had purchased an amazon deal and it was set to expire that night so we had to use it. we were there during happy hour so we asked waitress if we could order off the happy hour menu with her knowing full well that we had the coupon. so we did. about 5 minutes later and when we received a couple of the items both the young waitress and owner manager came to our table and said that we cannot use our coupon and get happy hour both. and we explained very nicely to the owner richard that our waitress said that was okay. he said that it was her fault and she should have know better and that she can pay for the difference.. my husband and i were floored!. we asked if we could eat off the happy hour that day and then come back within the month. he wouldnt even do that. he said that we could come back the next day only. he was going to make his employee pay out of their own pocket we couldnt believe it! n nthe food isnt even that special. i would rather go down the road to ra! n nrichard,shame on you for even mentioning that the waitress can pay the difference. i am telling everyone i know so all of ahwatukee is banning your place of business. i feel sorry for the people that have to work for you!!!!!! n ni would not give them a star but yelp made me in order to post!!!!!' The customer feels neutral, approval, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, it would be beneficial to address the following points:

1. Clarify the coupon policy: Ensure that all staff are well-informed about the terms and conditions of any promotions or deals, and communicate these clearly to customers.

2. Train staff on communication skills: Teach employees to communicate effectively with customers, especially when dealing with complex situations like the one described in the review.

3. Offer a solution: Apologize for the inconvenience caused and offer a reasonable solution, such as allowing the customer to return within the month to enjoy the happy hour menu without the coupon restrictions."
1,"The orange blossom beer is great and the staff is friendly enough. However, waiting 2 hours for your food is unacceptable and I would only recommend this place to people who want to hang out for a while and drink beer.","the orange blossom beer is great and the staff is friendly enough. however, waiting 2 hours for your food is unacceptable and i would only recommend this place to people who want to hang out for a while and drink beer.","admiration, disapproval, approval","[INST] A customer left us a 1-star review: 'the orange blossom beer is great and the staff is friendly enough. however, waiting 2 hours for your food is unacceptable and i would only recommend this place to people who want to hang out for a while and drink beer.' The customer feels admiration, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the orange blossom beer is great and the staff is friendly enough. however, waiting 2 hours for your food is unacceptable and i would only recommend this place to people who want to hang out for a while and drink beer.' The customer feels admiration, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on two main areas: food service speed and communication.

1. Food Service Speed: To address the long wait time for food, we can consider implementing strategies such as:
   - Improving kitchen efficiency: This could involve better organization, streamlining processes, or hiring additional staff if necessary.
   - Providing accurate estimates: When taking orders, give customers an estimated time for their food to arrive. This helps manage expectations and reduces frustration.
   - Following up: If there are delays, have a system in place to check on orders and keep customers informed."
1,"I came here only because this place got such great reviews... and i was extremely disappointed.\n\nThe atmosphere is awful, it feels like a cheap dining room. The service is mediocre... we had no soy sauce at our table, so the waitress picked a container of soy sauce up from another table and brought it to us, and it was about 90% emptry so we had to ask for more again...\n\nThe sushi was fresh, but not really creative. I guess this place gets good reviews for having \""fresh fish\"". But why shouldn't a sushi place have fresh fish? I don't think this restuarant should be rewarded for having something it is supposed to have. I don't think I will go back unless i am specifically in the neighberhood.","i came here only because this place got such great reviews... and i was extremely disappointed. n nthe atmosphere is awful, it feels like a cheap dining room. the service is mediocre... we had no soy sauce at our table, so the waitress picked a container of soy sauce up from another table and brought it to us, and it was about 90 emptry so we had to ask for more again... n nthe sushi was fresh, but not really creative. i guess this place gets good reviews for having fresh fish . but why shouldn't a sushi place have fresh fish? i don't think this restuarant should be rewarded for having something it is supposed to have. i don't think i will go back unless i am specifically in the neighberhood.","disappointment, disapproval, annoyance","[INST] A customer left us a 1-star review: 'i came here only because this place got such great reviews... and i was extremely disappointed. n nthe atmosphere is awful, it feels like a cheap dining room. the service is mediocre... we had no soy sauce at our table, so the waitress picked a container of soy sauce up from another table and brought it to us, and it was about 90 emptry so we had to ask for more again... n nthe sushi was fresh, but not really creative. i guess this place gets good reviews for having fresh fish . but why shouldn't a sushi place have fresh fish? i don't think this restuarant should be rewarded for having something it is supposed to have. i don't think i will go back unless i am specifically in the neighberhood.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i came here only because this place got such great reviews... and i was extremely disappointed. n nthe atmosphere is awful, it feels like a cheap dining room. the service is mediocre... we had no soy sauce at our table, so the waitress picked a container of soy sauce up from another table and brought it to us, and it was about 90 emptry so we had to ask for more again... n nthe sushi was fresh, but not really creative. i guess this place gets good reviews for having fresh fish . but why shouldn't a sushi place have fresh fish? i don't think this restuarant should be rewarded for having something it is supposed to have. i don't think i will go back unless i am specifically in the neighberhood.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on several key areas:

1. Atmosphere: Enhance the dining room ambiance to make it more inviting and less like a cheap dining room. This could involve redecorating, improving lighting, or playing soft music.

2. Service: Train staff to provide exceptional service. This includes being attentive, friendly, and proactive in addressing customer needs. In this case, the waitress should have checked the soy sauce supply before serving and offered fresh soy sauce without being asked twice.

3. Creativity: Offer a more diverse and creative sushi menu to cater to customers seeking a unique dining experience."
1,"I had been a customer at this store for a few months and was pleased with them until recently.  I had called and put a rocker and ottoman on hold on a Friday afternoon letting the person I spoke to knwo that I would be in to get it on Saturday.  I even asked if I needed to provide my credit card information and was told \""no, I will put it down under your name and we will see you tomorrow to get it.\""  When I arrived to pick it up on Saturday it was being loaded into the back of another customer's truck. \n\nI approached the woman behind the counter and told her I had called to put it on hold the day before - she stared at me like a deer in headlights and said \""I am so sorry, we actually sold it earlier this morning.\""  The chair clearly had just been sold minutes before I arrived as it was still in the parking lot.\n\nThe thing that upset me most was that the cashier simply stood there and said sorry - she did not offer a solution, she did not say anything else, she just stood there.  Needless to say I will not be shopping at the store any longer - it saddens me that the customer service could be so poor and that the store does not keep their word to their customers.","i had been a customer at this store for a few months and was pleased with them until recently. i had called and put a rocker and ottoman on hold on a friday afternoon letting the person i spoke to knwo that i would be in to get it on saturday. i even asked if i needed to provide my credit card information and was told no, i will put it down under your name and we will see you tomorrow to get it. when i arrived to pick it up on saturday it was being loaded into the back of another customer's truck. n ni approached the woman behind the counter and told her i had called to put it on hold the day before she stared at me like a deer in headlights and said i am so sorry, we actually sold it earlier this morning. the chair clearly had just been sold minutes before i arrived as it was still in the parking lot. n nthe thing that upset me most was that the cashier simply stood there and said sorry she did not offer a solution, she did not say anything else, she just stood there. needless to say i will not be shopping at the store any longer it saddens me that the customer service could be so poor and that the store does not keep their word to their customers.","neutral, approval, disapproval","[INST] A customer left us a 1-star review: 'i had been a customer at this store for a few months and was pleased with them until recently. i had called and put a rocker and ottoman on hold on a friday afternoon letting the person i spoke to knwo that i would be in to get it on saturday. i even asked if i needed to provide my credit card information and was told no, i will put it down under your name and we will see you tomorrow to get it. when i arrived to pick it up on saturday it was being loaded into the back of another customer's truck. n ni approached the woman behind the counter and told her i had called to put it on hold the day before she stared at me like a deer in headlights and said i am so sorry, we actually sold it earlier this morning. the chair clearly had just been sold minutes before i arrived as it was still in the parking lot. n nthe thing that upset me most was that the cashier simply stood there and said sorry she did not offer a solution, she did not say anything else, she just stood there. needless to say i will not be shopping at the store any longer it saddens me that the customer service could be so poor and that the store does not keep their word to their customers.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i had been a customer at this store for a few months and was pleased with them until recently. i had called and put a rocker and ottoman on hold on a friday afternoon letting the person i spoke to knwo that i would be in to get it on saturday. i even asked if i needed to provide my credit card information and was told no, i will put it down under your name and we will see you tomorrow to get it. when i arrived to pick it up on saturday it was being loaded into the back of another customer's truck. n ni approached the woman behind the counter and told her i had called to put it on hold the day before she stared at me like a deer in headlights and said i am so sorry, we actually sold it earlier this morning. the chair clearly had just been sold minutes before i arrived as it was still in the parking lot. n nthe thing that upset me most was that the cashier simply stood there and said sorry she did not offer a solution, she did not say anything else, she just stood there. needless to say i will not be shopping at the store any longer it saddens me that the customer service could be so poor and that the store does not keep their word to their customers.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Confirm Reservations: Ensure that reservations are properly recorded and confirmed, and that the staff double-checks the availability of items before promising them to customers.

2. Communicate Effectively: If an item is no longer available, inform the customer promptly and offer alternative solutions, such as suggesting similar items or offering a discount on a future purchase.

3. Train Staff on Customer Service: Train staff to handle difficult situations with empathy and professionalism. They should be prepared to offer solutions and show genuine concern for the customer's needs."
1,"Place looked cool from the outside so thought we'd check it out. We were seated in the lounge section which was empty. \n\nSo we were waiting for 20 minutes until I decided to actually go and call a waiter to take our order.\n\nIt's a lounge so it's supposed to be lively right? Nope. The place had no music playing and again, after becoming sick of the dead atmosphere I asked for them to turn the music on.\n\nThe waiter came with our order and it's a 5 star restaurant so your expect a little hospitality or good service. Waiter might as well have thrown the drinks at us. No napkins, didn't even pour the bottle for us.\n\nLastly, the sound system (AFTER we asked for the music to be turned on) kept popping and making these loud exploding noises which was unnerving.\n\nThe only good part of this place is that they have pretty girls serving you but they're too busy looking at themselves in the mirror rather than taking your order.","place looked cool from the outside so thought we'd check it out. we were seated in the lounge section which was empty. n nso we were waiting for 20 minutes until i decided to actually go and call a waiter to take our order. n nit's a lounge so it's supposed to be lively right? nope. the place had no music playing and again, after becoming sick of the dead atmosphere i asked for them to turn the music on. n nthe waiter came with our order and it's a 5 star restaurant so your expect a little hospitality or good service. waiter might as well have thrown the drinks at us. no napkins, didn't even pour the bottle for us. n nlastly, the sound system after we asked for the music to be turned on kept popping and making these loud exploding noises which was unnerving. n nthe only good part of this place is that they have pretty girls serving you but they're too busy looking at themselves in the mirror rather than taking your order.","neutral, disapproval, disappointment","[INST] A customer left us a 1-star review: 'place looked cool from the outside so thought we'd check it out. we were seated in the lounge section which was empty. n nso we were waiting for 20 minutes until i decided to actually go and call a waiter to take our order. n nit's a lounge so it's supposed to be lively right? nope. the place had no music playing and again, after becoming sick of the dead atmosphere i asked for them to turn the music on. n nthe waiter came with our order and it's a 5 star restaurant so your expect a little hospitality or good service. waiter might as well have thrown the drinks at us. no napkins, didn't even pour the bottle for us. n nlastly, the sound system after we asked for the music to be turned on kept popping and making these loud exploding noises which was unnerving. n nthe only good part of this place is that they have pretty girls serving you but they're too busy looking at themselves in the mirror rather than taking your order.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'place looked cool from the outside so thought we'd check it out. we were seated in the lounge section which was empty. n nso we were waiting for 20 minutes until i decided to actually go and call a waiter to take our order. n nit's a lounge so it's supposed to be lively right? nope. the place had no music playing and again, after becoming sick of the dead atmosphere i asked for them to turn the music on. n nthe waiter came with our order and it's a 5 star restaurant so your expect a little hospitality or good service. waiter might as well have thrown the drinks at us. no napkins, didn't even pour the bottle for us. n nlastly, the sound system after we asked for the music to be turned on kept popping and making these loud exploding noises which was unnerving. n nthe only good part of this place is that they have pretty girls serving you but they're too busy looking at themselves in the mirror rather than taking your order.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve seating and table management: Ensure that all seating areas, including the lounge, are staffed appropriately to minimize waiting times for customers.

2. Enhance atmosphere: Play music in the lounge area to create a lively and inviting atmosphere.

3. Train staff on hospitality and service: Teach waitstaff to provide friendly and attentive service, including pouring drinks, offering napkins, and addressing customers in a polite and courteous manner."
1,"Its taken me a while to get around to this one... \n\nStayed here in October 2012 with my Best Friend for her Birthday. \n\nThe room was purchased on PriceLine, I hope that isn't why the room was old and disgusting. \n\nThe furnishings were from the 70's. The AC unit smelled like burnt electrical wire and the carpets looked like someone may have puked all over the place. I wouldn't reccommend this place to a homeless bum! \n\nOh and don't stroll the lobby, you're liable to get shot.","its taken me a while to get around to this one... n nstayed here in october 2012 with my best friend for her birthday. n nthe room was purchased on priceline, i hope that isn't why the room was old and disgusting. n nthe furnishings were from the 70's. the ac unit smelled like burnt electrical wire and the carpets looked like someone may have puked all over the place. i wouldn't reccommend this place to a homeless bum! n noh and don't stroll the lobby, you're liable to get shot.","disgust, disapproval, annoyance","[INST] A customer left us a 1-star review: 'its taken me a while to get around to this one... n nstayed here in october 2012 with my best friend for her birthday. n nthe room was purchased on priceline, i hope that isn't why the room was old and disgusting. n nthe furnishings were from the 70's. the ac unit smelled like burnt electrical wire and the carpets looked like someone may have puked all over the place. i wouldn't reccommend this place to a homeless bum! n noh and don't stroll the lobby, you're liable to get shot.' The customer feels disgust, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'its taken me a while to get around to this one... n nstayed here in october 2012 with my best friend for her birthday. n nthe room was purchased on priceline, i hope that isn't why the room was old and disgusting. n nthe furnishings were from the 70's. the ac unit smelled like burnt electrical wire and the carpets looked like someone may have puked all over the place. i wouldn't reccommend this place to a homeless bum! n noh and don't stroll the lobby, you're liable to get shot.' The customer feels disgust, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Renovate the rooms: Update the furnishings and ensure the rooms are clean and well-maintained.

2. Maintain the AC units: Regularly inspect and service the AC units to prevent any unpleasant odors.

3. Carpet cleaning: Regularly clean the carpets to prevent any stains or odors.

4. Electrical safety checks: Regularly inspect and maintain the electrical wiring to prevent any burnt electrical wire smells."
1,ZERO!!!\nCame here at 9:40pm. The gal told me they were taking to go orders only but she they supposedly close at 10pm. Really? I wont be back. \nThere's too many restaurants to choose from around here...,zero!!! ncame here at 9 40pm. the gal told me they were taking to go orders only but she they supposedly close at 10pm. really? i wont be back. nthere's too many restaurants to choose from around here...,"neutral, curiosity, confusion","[INST] A customer left us a 1-star review: 'zero!!! ncame here at 9 40pm. the gal told me they were taking to go orders only but she they supposedly close at 10pm. really? i wont be back. nthere's too many restaurants to choose from around here...' The customer feels neutral, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'zero!!! ncame here at 9 40pm. the gal told me they were taking to go orders only but she they supposedly close at 10pm. really? i wont be back. nthere's too many restaurants to choose from around here...' The customer feels neutral, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Clarify business hours: Ensure that our business hours are clearly displayed on our website, social media platforms, and physical location. If there are any exceptions or changes, these should be communicated promptly.

2. Accurate information: Train our staff to provide accurate and consistent information about our services, including operating hours, menu items, and order policies.

3. Flexibility: Offer flexibility in accommodating customers who arrive just before closing time, such as taking orders for pickup after the stated closing time if possible."
1,"I'm torn...what to say about Shitbay..well guess I'm not too torn..okay my wife and I went here 6 month back and the need to review my experience has been haunting me since then. I'll make this short and sweet..The food was wonderful but..big but..my wife is not a sushi eater, she went with me for me..we ordered the large course dinner..at one point, we received some sushi and my wife asked the waitress for some soy and wasabi..now granted this is a gourmet restaurant...but still when one is paying hundreds of dollars for food they should get what they want?? So the server,bless her heart, went to ask the chef( and looked worried I might add) for these items..we were sitting at the bar..The chef looks at her and said \""no way\""..then looks at my wife and yells \""NO WAY!\"" Then turns away..glad there were no samurai swords on the wall!!! My wife started crying (more from embarrassment). .I immediately got up had a word with the manager and he replied \""sorry that's just the way he is!\"" Worst dining experience of my life!","i'm torn...what to say about shitbay..well guess i'm not too torn..okay my wife and i went here 6 month back and the need to review my experience has been haunting me since then. i'll make this short and sweet..the food was wonderful but..big but..my wife is not a sushi eater, she went with me for me..we ordered the large course dinner..at one point, we received some sushi and my wife asked the waitress for some soy and wasabi..now granted this is a gourmet restaurant...but still when one is paying hundreds of dollars for food they should get what they want?? so the server,bless her heart, went to ask the chef and looked worried i might add for these items..we were sitting at the bar..the chef looks at her and said no way ..then looks at my wife and yells no way! then turns away..glad there were no samurai swords on the wall!!! my wife started crying more from embarrassment . .i immediately got up had a word with the manager and he replied sorry that's just the way he is! worst dining experience of my life!","admiration, approval, neutral","[INST] A customer left us a 1-star review: 'i'm torn...what to say about shitbay..well guess i'm not too torn..okay my wife and i went here 6 month back and the need to review my experience has been haunting me since then. i'll make this short and sweet..the food was wonderful but..big but..my wife is not a sushi eater, she went with me for me..we ordered the large course dinner..at one point, we received some sushi and my wife asked the waitress for some soy and wasabi..now granted this is a gourmet restaurant...but still when one is paying hundreds of dollars for food they should get what they want?? so the server,bless her heart, went to ask the chef and looked worried i might add for these items..we were sitting at the bar..the chef looks at her and said no way ..then looks at my wife and yells no way! then turns away..glad there were no samurai swords on the wall!!! my wife started crying more from embarrassment . .i immediately got up had a word with the manager and he replied sorry that's just the way he is! worst dining experience of my life!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i'm torn...what to say about shitbay..well guess i'm not too torn..okay my wife and i went here 6 month back and the need to review my experience has been haunting me since then. i'll make this short and sweet..the food was wonderful but..big but..my wife is not a sushi eater, she went with me for me..we ordered the large course dinner..at one point, we received some sushi and my wife asked the waitress for some soy and wasabi..now granted this is a gourmet restaurant...but still when one is paying hundreds of dollars for food they should get what they want?? so the server,bless her heart, went to ask the chef and looked worried i might add for these items..we were sitting at the bar..the chef looks at her and said no way ..then looks at my wife and yells no way! then turns away..glad there were no samurai swords on the wall!!! my wife started crying more from embarrassment . .i immediately got up had a word with the manager and he replied sorry that's just the way he is! worst dining experience of my life!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Train staff on basic requests: Ensure all staff, including chefs, are aware of and can fulfill common requests such as soy sauce and wasabi. This will help prevent situations where a customer feels embarrassed or frustrated.

2. Empathy and apology: When a customer expresses dissatisfaction, it's essential to show empathy and apologize for the inconvenience. The manager's response of ""sorry, that's just the way he is"" is not appropriate and may further upset the customer."
1,"Just got home from my 3rd time at this place. I ordered...\n\nQuesadilla.. Cheese is not melted all the way and the bag had no hot sauce, nor was I offered any.\n\nAsada burrito.. Meat was cooked, then stored in the fridge, then taken out and put in a tortilla. The drive home was less 3 minutes and no way does meat cool to fridge temp, wrapped in a tortilla, wrapped in foil, and bagged, this fast.\n\nWhat I don't understand is why this took 10 minutes and what the hell were they doing with the grill? \n\nIf hind sight was 20/20 I would have gone elsewhere..","just got home from my 3rd time at this place. i ordered... n nquesadilla.. cheese is not melted all the way and the bag had no hot sauce, nor was i offered any. n nasada burrito.. meat was cooked, then stored in the fridge, then taken out and put in a tortilla. the drive home was less 3 minutes and no way does meat cool to fridge temp, wrapped in a tortilla, wrapped in foil, and bagged, this fast. n nwhat i don't understand is why this took 10 minutes and what the hell were they doing with the grill? n nif hind sight was 20 20 i would have gone elsewhere..","confusion, annoyance, neutral","[INST] A customer left us a 1-star review: 'just got home from my 3rd time at this place. i ordered... n nquesadilla.. cheese is not melted all the way and the bag had no hot sauce, nor was i offered any. n nasada burrito.. meat was cooked, then stored in the fridge, then taken out and put in a tortilla. the drive home was less 3 minutes and no way does meat cool to fridge temp, wrapped in a tortilla, wrapped in foil, and bagged, this fast. n nwhat i don't understand is why this took 10 minutes and what the hell were they doing with the grill? n nif hind sight was 20 20 i would have gone elsewhere..' The customer feels confusion, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'just got home from my 3rd time at this place. i ordered... n nquesadilla.. cheese is not melted all the way and the bag had no hot sauce, nor was i offered any. n nasada burrito.. meat was cooked, then stored in the fridge, then taken out and put in a tortilla. the drive home was less 3 minutes and no way does meat cool to fridge temp, wrapped in a tortilla, wrapped in foil, and bagged, this fast. n nwhat i don't understand is why this took 10 minutes and what the hell were they doing with the grill? n nif hind sight was 20 20 i would have gone elsewhere..' The customer feels confusion, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following issues:

1. Food preparation: Ensure that all dishes, particularly the quesadilla and nasada burrito, are cooked properly and consistently. This includes ensuring that the cheese is melted evenly and the meat is cooked fresh, not reheated.

2. Hot sauce: Offer hot sauce as a standard condiment with Mexican dishes, or ask customers if they would like hot sauce with their order.

3. Wait times: Reduce wait times by streamlining the kitchen workflow and improving communication between kitchen staff and servers."
1,Crappy crap.. pizza... I'm Italian.. from New york... I have had millions of slices of pizza... The pizza here is dry.. bland..plain.. and unbecoming of the name new York style pizza...\nIf you want real great pizza go to Due Forni... Now they have real pizza...\nI will never eat this pizza or come here again... \nP.s. the bartender was loud and annoying too...,crappy crap.. pizza... i'm italian.. from new york... i have had millions of slices of pizza... the pizza here is dry.. bland..plain.. and unbecoming of the name new york style pizza... nif you want real great pizza go to due forni... now they have real pizza... ni will never eat this pizza or come here again... np.s. the bartender was loud and annoying too...,"annoyance, neutral, disappointment","[INST] A customer left us a 1-star review: 'crappy crap.. pizza... i'm italian.. from new york... i have had millions of slices of pizza... the pizza here is dry.. bland..plain.. and unbecoming of the name new york style pizza... nif you want real great pizza go to due forni... now they have real pizza... ni will never eat this pizza or come here again... np.s. the bartender was loud and annoying too...' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'crappy crap.. pizza... i'm italian.. from new york... i have had millions of slices of pizza... the pizza here is dry.. bland..plain.. and unbecoming of the name new york style pizza... nif you want real great pizza go to due forni... now they have real pizza... ni will never eat this pizza or come here again... np.s. the bartender was loud and annoying too...' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve the quality of our pizza: The customer is an Italian from New York, and they have high standards for pizza. We can work on enhancing the flavor, texture, and authenticity of our New York-style pizza to meet their expectations. This might involve adjusting our recipes, sourcing better ingredients, or hiring a pizza chef with expertise in this area.

2. Train our staff on proper service etiquette: The customer mentioned that the bartender was loud and annoying. We can provide training to our staff on how to interact with customers, maintain a professional demeanor, and ensure a pleasant dining experience."
1,"We love eating at Chipolte, but this location was the worst experience I have ever had at one of their restaurants. \nThey were out of chips (no chips at a Mexican restaurant?!)\nThey were out of lettuce.\nBlack beans were crunchy (must have just come out of the can).\nBathrooms were gross.\nTables had not been wiped down and cleaned.\nThis was on a Saturday night at 8 pm, so it was inexcusable to not have the basic food items available.","we love eating at chipolte, but this location was the worst experience i have ever had at one of their restaurants. nthey were out of chips no chips at a mexican restaurant?! nthey were out of lettuce. nblack beans were crunchy must have just come out of the can . nbathrooms were gross. ntables had not been wiped down and cleaned. nthis was on a saturday night at 8 pm, so it was inexcusable to not have the basic food items available.","disgust, annoyance, disappointment","[INST] A customer left us a 1-star review: 'we love eating at chipolte, but this location was the worst experience i have ever had at one of their restaurants. nthey were out of chips no chips at a mexican restaurant?! nthey were out of lettuce. nblack beans were crunchy must have just come out of the can . nbathrooms were gross. ntables had not been wiped down and cleaned. nthis was on a saturday night at 8 pm, so it was inexcusable to not have the basic food items available.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'we love eating at chipolte, but this location was the worst experience i have ever had at one of their restaurants. nthey were out of chips no chips at a mexican restaurant?! nthey were out of lettuce. nblack beans were crunchy must have just come out of the can . nbathrooms were gross. ntables had not been wiped down and cleaned. nthis was on a saturday night at 8 pm, so it was inexcusable to not have the basic food items available.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  1. Apologize for the poor experience: Acknowledge the customer's feedback and express regret for the unsatisfactory visit.

2. Address the issues raised:
   - Ensure that essential food items, such as chips, lettuce, and black beans, are consistently available.
   - Improve the cleanliness of the restaurant, particularly the bathrooms and tables.

3. Offer a solution: Provide a compensation for the inconvenience, such as a free meal or discount on their next visit.

4. Follow up: Reach out to the customer to confirm that their concerns have been addressed and invite them to return for a better experience."
1,I would give zero stars based on service and courtesy if I could. The woman in the drive thru this morning was extremely rude. Glad nobody was behind me because I backed out of the drive thru and am so glad I did since now I'm eating real food.,i would give zero stars based on service and courtesy if i could. the woman in the drive thru this morning was extremely rude. glad nobody was behind me because i backed out of the drive thru and am so glad i did since now i'm eating real food.,"joy, annoyance, gratitude","[INST] A customer left us a 1-star review: 'i would give zero stars based on service and courtesy if i could. the woman in the drive thru this morning was extremely rude. glad nobody was behind me because i backed out of the drive thru and am so glad i did since now i'm eating real food.' The customer feels joy, annoyance, gratitude. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i would give zero stars based on service and courtesy if i could. the woman in the drive thru this morning was extremely rude. glad nobody was behind me because i backed out of the drive thru and am so glad i did since now i'm eating real food.' The customer feels joy, annoyance, gratitude. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Service: Ensure our team members are well-trained, professional, and courteous at all times. This includes maintaining a positive attitude, being attentive to customer needs, and providing prompt and accurate service.

2. Communication: Improve communication skills to ensure that customers feel heard, understood, and valued. This can be achieved through active listening, clear and concise responses, and empathy.

3. Empathy: Show empathy towards customers, especially in difficult situations. Acknowledge their feelings and apologize for any inconvenience caused."
1,"Could this place suck any more? I don't think so. Parking around here is horrible, but I can understand because it's in the middle of drunk skank central... and axis-radius seems to be their home base. Wasted girls who will PLOW right into you without saying excuse me... prepare to have your $5,000 freshly rhinoplastied noses broken. And if I had a dollar for every pathetic Ed Hardy-wearing, slimy jerk who tried hitting on me the 10 minutes my fiance and I were apart, I could probably retire. Drinks were ridiculously expensive. Nowhere to sit. This place is way too crowded with obnoxious, disgusting people... all just hoping to get laid. Gross.","could this place suck any more? i don't think so. parking around here is horrible, but i can understand because it's in the middle of drunk skank central... and axis radius seems to be their home base. wasted girls who will plow right into you without saying excuse me... prepare to have your 5,000 freshly rhinoplastied noses broken. and if i had a dollar for every pathetic ed hardy wearing, slimy jerk who tried hitting on me the 10 minutes my fiance and i were apart, i could probably retire. drinks were ridiculously expensive. nowhere to sit. this place is way too crowded with obnoxious, disgusting people... all just hoping to get laid. gross.","annoyance, disapproval, disgust","[INST] A customer left us a 1-star review: 'could this place suck any more? i don't think so. parking around here is horrible, but i can understand because it's in the middle of drunk skank central... and axis radius seems to be their home base. wasted girls who will plow right into you without saying excuse me... prepare to have your 5,000 freshly rhinoplastied noses broken. and if i had a dollar for every pathetic ed hardy wearing, slimy jerk who tried hitting on me the 10 minutes my fiance and i were apart, i could probably retire. drinks were ridiculously expensive. nowhere to sit. this place is way too crowded with obnoxious, disgusting people... all just hoping to get laid. gross.' The customer feels annoyance, disapproval, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'could this place suck any more? i don't think so. parking around here is horrible, but i can understand because it's in the middle of drunk skank central... and axis radius seems to be their home base. wasted girls who will plow right into you without saying excuse me... prepare to have your 5,000 freshly rhinoplastied noses broken. and if i had a dollar for every pathetic ed hardy wearing, slimy jerk who tried hitting on me the 10 minutes my fiance and i were apart, i could probably retire. drinks were ridiculously expensive. nowhere to sit. this place is way too crowded with obnoxious, disgusting people... all just hoping to get laid. gross.' The customer feels annoyance, disapproval, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on several key areas:

1. Parking: Improve the parking situation around the establishment to make it more convenient for customers. This could involve expanding the current parking lot, offering valet service, or providing clearer signage for nearby parking options.

2. Crowd Management: Implement measures to manage the crowd more effectively, such as limiting the number of patrons during peak hours, creating designated seating areas, and enforcing a code of conduct to ensure a more pleasant environment for all customers."
1,"Couldn't give an honest assessment of the food since we ended up walking out.  Waited nearly 5 minutes to be seated (there was no one in front of us when we got there).  First thing we see is a waitress complaining that the order she's holding was not what the customer wanted, and another waitress was kind of arguing with her about it.  FInally got seated, then waited at least another 5 minutes before our waitress came by, who happened to be the complaining waitress above.  She asked what we wanted to drink, my wife said coffee, and then I told her we're ready to order.  She then said we'll have to wait a minute and took off.  Again, we waited another 5 minutes, no coffee in sight, and noticed no one was getting their food, and another waitress was apologizing to folks about why it was taking so long.  We ended up walking out, which we rarely do unless service is horrible, which this absolutely was.","couldn't give an honest assessment of the food since we ended up walking out. waited nearly 5 minutes to be seated there was no one in front of us when we got there . first thing we see is a waitress complaining that the order she's holding was not what the customer wanted, and another waitress was kind of arguing with her about it. finally got seated, then waited at least another 5 minutes before our waitress came by, who happened to be the complaining waitress above. she asked what we wanted to drink, my wife said coffee, and then i told her we're ready to order. she then said we'll have to wait a minute and took off. again, we waited another 5 minutes, no coffee in sight, and noticed no one was getting their food, and another waitress was apologizing to folks about why it was taking so long. we ended up walking out, which we rarely do unless service is horrible, which this absolutely was.","neutral, annoyance, disappointment","[INST] A customer left us a 1-star review: 'couldn't give an honest assessment of the food since we ended up walking out. waited nearly 5 minutes to be seated there was no one in front of us when we got there . first thing we see is a waitress complaining that the order she's holding was not what the customer wanted, and another waitress was kind of arguing with her about it. finally got seated, then waited at least another 5 minutes before our waitress came by, who happened to be the complaining waitress above. she asked what we wanted to drink, my wife said coffee, and then i told her we're ready to order. she then said we'll have to wait a minute and took off. again, we waited another 5 minutes, no coffee in sight, and noticed no one was getting their food, and another waitress was apologizing to folks about why it was taking so long. we ended up walking out, which we rarely do unless service is horrible, which this absolutely was.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'couldn't give an honest assessment of the food since we ended up walking out. waited nearly 5 minutes to be seated there was no one in front of us when we got there . first thing we see is a waitress complaining that the order she's holding was not what the customer wanted, and another waitress was kind of arguing with her about it. finally got seated, then waited at least another 5 minutes before our waitress came by, who happened to be the complaining waitress above. she asked what we wanted to drink, my wife said coffee, and then i told her we're ready to order. she then said we'll have to wait a minute and took off. again, we waited another 5 minutes, no coffee in sight, and noticed no one was getting their food, and another waitress was apologizing to folks about why it was taking so long. we ended up walking out, which we rarely do unless service is horrible, which this absolutely was.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, focus on the following areas:

1. Seating: Ensure a prompt seating process, especially when there are no customers ahead in line.

2. Staff Attitude: Address any visible complaints or arguments among staff members, as it may negatively impact the customer's perception of the restaurant.

3. Communication: Improve communication between staff and customers. Inform customers about any delays or issues promptly and professionally.

4. Service Speed: Reduce wait times for drinks and food orders, ensuring a consistent and timely service."
1,"Never, never again!!  First of all... The only reason why I came to this buffet was for convienence I was staying at Bally's and it was just one hotel over.  \n\nThe food, sucks!  I was there on a Saturday for their lunch brunch and the selections sucked!!  There was not one good thing to eat.  The food was disgusting.  \n\nOne positive thing... The dessert's were good.  \n\nDONT COME HERE.  TOTALLY NOT WORTH THE MONEY!!","never, never again!! first of all... the only reason why i came to this buffet was for convienence i was staying at bally's and it was just one hotel over. n nthe food, sucks! i was there on a saturday for their lunch brunch and the selections sucked!! there was not one good thing to eat. the food was disgusting. n none positive thing... the dessert's were good. n ndont come here. totally not worth the money!!","disgust, annoyance, disapproval","[INST] A customer left us a 1-star review: 'never, never again!! first of all... the only reason why i came to this buffet was for convienence i was staying at bally's and it was just one hotel over. n nthe food, sucks! i was there on a saturday for their lunch brunch and the selections sucked!! there was not one good thing to eat. the food was disgusting. n none positive thing... the dessert's were good. n ndont come here. totally not worth the money!!' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'never, never again!! first of all... the only reason why i came to this buffet was for convienence i was staying at bally's and it was just one hotel over. n nthe food, sucks! i was there on a saturday for their lunch brunch and the selections sucked!! there was not one good thing to eat. the food was disgusting. n none positive thing... the dessert's were good. n ndont come here. totally not worth the money!!' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Food: Enhance the variety and quality of food offered, particularly during the Saturday lunch brunch. This could involve improving the selection, ensuring freshness, and maintaining high culinary standards.

2. Presentation: Pay attention to the visual appeal of the food, as this can significantly impact the customer's perception of taste.

3. Cleanliness: Ensure the buffet area is clean and well-maintained to avoid any negative impressions.

4. Value for Money: Review the pricing structure to ensure it is competitive and offers good value for the quality and quantity of food provided."
1,"This place is def over-rated and way to expensive for Thai food. The claim is that it's the best Thai food in the country and that's not the case . We ordered the short rib panang, Isaan sausage, soft crab noodles, house fried rice and chicken salad. Although the food had a nice kick to it the fried rice was way too sweet the chicken salad was a plain stir fried chicken dish. I was expecting this place to blow my mind away but it was a major disappointment. $80 for 5 dishes is ridiculous.","this place is def over rated and way to expensive for thai food. the claim is that it's the best thai food in the country and that's not the case . we ordered the short rib panang, isaan sausage, soft crab noodles, house fried rice and chicken salad. although the food had a nice kick to it the fried rice was way too sweet the chicken salad was a plain stir fried chicken dish. i was expecting this place to blow my mind away but it was a major disappointment. 80 for 5 dishes is ridiculous.","disappointment, annoyance, disapproval","[INST] A customer left us a 1-star review: 'this place is def over rated and way to expensive for thai food. the claim is that it's the best thai food in the country and that's not the case . we ordered the short rib panang, isaan sausage, soft crab noodles, house fried rice and chicken salad. although the food had a nice kick to it the fried rice was way too sweet the chicken salad was a plain stir fried chicken dish. i was expecting this place to blow my mind away but it was a major disappointment. 80 for 5 dishes is ridiculous.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this place is def over rated and way to expensive for thai food. the claim is that it's the best thai food in the country and that's not the case . we ordered the short rib panang, isaan sausage, soft crab noodles, house fried rice and chicken salad. although the food had a nice kick to it the fried rice was way too sweet the chicken salad was a plain stir fried chicken dish. i was expecting this place to blow my mind away but it was a major disappointment. 80 for 5 dishes is ridiculous.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, consider the following steps:

1. Acknowledge their feedback: Respond to the review by acknowledging their disappointment and expressing appreciation for their feedback. This shows that you value their opinion and are open to improvement.

2. Offer a sincere apology: Apologize for the subpar experience they had and assure them that you are committed to providing excellent service.

3. Address specific issues: Address the specific complaints mentioned in the review, such as the sweetness of the fried rice and the plainness of the chicken salad. Offer suggestions for how you can improve these dishes in the future."
1,"Ordered chicken fingers and fries on special for $5.95. The chicken fingers were the kind of chicken you find in a $1 McDonald's chicken sandwich. The fries were completely tasteless. No salt. For the price, Jack in the Box or Farm Basket is much much better. Will not eat here again.","ordered chicken fingers and fries on special for 5.95. the chicken fingers were the kind of chicken you find in a 1 mcdonald's chicken sandwich. the fries were completely tasteless. no salt. for the price, jack in the box or farm basket is much much better. will not eat here again.","neutral, approval, disapproval","[INST] A customer left us a 1-star review: 'ordered chicken fingers and fries on special for 5.95. the chicken fingers were the kind of chicken you find in a 1 mcdonald's chicken sandwich. the fries were completely tasteless. no salt. for the price, jack in the box or farm basket is much much better. will not eat here again.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'ordered chicken fingers and fries on special for 5.95. the chicken fingers were the kind of chicken you find in a 1 mcdonald's chicken sandwich. the fries were completely tasteless. no salt. for the price, jack in the box or farm basket is much much better. will not eat here again.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the quality and taste of our chicken fingers and fries, particularly the seasoning. We could consider using higher-quality chicken for our chicken fingers and ensuring our fries are seasoned appropriately with salt. Additionally, we might want to review our pricing strategy to ensure it is competitive and offers good value for money compared to other fast-food chains like Jack in the Box or Farm Basket. Lastly, it would be beneficial to communicate more effectively about our special offers to ensure customers have realistic expectations about the quality of the food they receive."
1,"Tina needs to get a dose of reality. After I was harassed and verbally abused for leaving a negative review, Tina responded to it as well (my original review). Note to to you, Tina: our Groupon was NOT expired! So I'm not sure what your rant was about. In any case, I was really hoping this awful experience will be just left alone, but it seems like Tina and her workers can't get pass the reality of the situation, and the fact that there may be some customers who enjoy the disgusting atmosphere and undercooked and cold food, but there are also many, like me, who didn't enjoy anything about this (so called) restaurant, and will never go back! Newsflash to you, Tina&Co...This is no way to conduct business and it never be acceptable, here in the U.S. If these abusive tactics work in Ethiopia, they certainly do not here and will get you business shut down sooner than you can send another nasty email. I actually feel sorry for you b/c you seem to have fooled a lot of people with your what it seems to be a very bi-polar attitude. If you ever contact me again, whether is by sending me another unacceptable and harassing email, or by responding in an abusive way, I will contact a few of the authorities that might want to look into your business (health Dept, the police), in addition to contacting some TV stations..believe me, this will be a good story for them! You are lucky I haven't done this yet b/c make no mistake, I am relentless if I want to get something done.","tina needs to get a dose of reality. after i was harassed and verbally abused for leaving a negative review, tina responded to it as well my original review . note to to you, tina our groupon was not expired! so i'm not sure what your rant was about. in any case, i was really hoping this awful experience will be just left alone, but it seems like tina and her workers can't get pass the reality of the situation, and the fact that there may be some customers who enjoy the disgusting atmosphere and undercooked and cold food, but there are also many, like me, who didn't enjoy anything about this so called restaurant, and will never go back! newsflash to you, tina co...this is no way to conduct business and it never be acceptable, here in the u.s. if these abusive tactics work in ethiopia, they certainly do not here and will get you business shut down sooner than you can send another nasty email. i actually feel sorry for you b c you seem to have fooled a lot of people with your what it seems to be a very bi polar attitude. if you ever contact me again, whether is by sending me another unacceptable and harassing email, or by responding in an abusive way, i will contact a few of the authorities that might want to look into your business health dept, the police , in addition to contacting some tv stations..believe me, this will be a good story for them! you are lucky i haven't done this yet b c make no mistake, i am relentless if i want to get something done.","optimism, confusion, neutral","[INST] A customer left us a 1-star review: 'tina needs to get a dose of reality. after i was harassed and verbally abused for leaving a negative review, tina responded to it as well my original review . note to to you, tina our groupon was not expired! so i'm not sure what your rant was about. in any case, i was really hoping this awful experience will be just left alone, but it seems like tina and her workers can't get pass the reality of the situation, and the fact that there may be some customers who enjoy the disgusting atmosphere and undercooked and cold food, but there are also many, like me, who didn't enjoy anything about this so called restaurant, and will never go back! newsflash to you, tina co...this is no way to conduct business and it never be acceptable, here in the u.s. if these abusive tactics work in ethiopia, they certainly do not here and will get you business shut down sooner than you can send another nasty email. i actually feel sorry for you b c you seem to have fooled a lot of people with your what it seems to be a very bi polar attitude. if you ever contact me again, whether is by sending me another unacceptable and harassing email, or by responding in an abusive way, i will contact a few of the authorities that might want to look into your business health dept, the police , in addition to contacting some tv stations..believe me, this will be a good story for them! you are lucky i haven't done this yet b c make no mistake, i am relentless if i want to get something done.' The customer feels optimism, confusion, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'tina needs to get a dose of reality. after i was harassed and verbally abused for leaving a negative review, tina responded to it as well my original review . note to to you, tina our groupon was not expired! so i'm not sure what your rant was about. in any case, i was really hoping this awful experience will be just left alone, but it seems like tina and her workers can't get pass the reality of the situation, and the fact that there may be some customers who enjoy the disgusting atmosphere and undercooked and cold food, but there are also many, like me, who didn't enjoy anything about this so called restaurant, and will never go back! newsflash to you, tina co...this is no way to conduct business and it never be acceptable, here in the u.s. if these abusive tactics work in ethiopia, they certainly do not here and will get you business shut down sooner than you can send another nasty email. i actually feel sorry for you b c you seem to have fooled a lot of people with your what it seems to be a very bi polar attitude. if you ever contact me again, whether is by sending me another unacceptable and harassing email, or by responding in an abusive way, i will contact a few of the authorities that might want to look into your business health dept, the police , in addition to contacting some tv stations..believe me, this will be a good story for them! you are lucky i haven't done this yet b c make no mistake, i am relentless if i want to get something done.' The customer feels optimism, confusion, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, it is essential to address the issues raised in the review, specifically the allegations of harassment, poor food quality, and a negative atmosphere. Here are some steps we can take:

1. Apologize for the customer's experience: Acknowledge the customer's negative experience and express regret for any harassment or poor service they may have encountered.

2. Investigate the allegations: Look into the claims of harassment and verify whether the Groupon was indeed expired. If the Groupon was not expired, take steps to ensure this does not happen in the future."
1,"Worse service, we had a bday there and the boss didn't even let us fridge the bday cake says it can be contaminated, but yet any other restaurant would've done it for us, the food was not good, we got the salmon and it literally tasted like they just added soy sauce to it, my friend ordered the glazed salmon and it tasted bad for her as well.  The only part that we might have liked was the appetizer fish sushi, not recommended and definitely my first and last time there, last but not least the bill came out to 800!! I could've had better food and service at Mcds","worse service, we had a bday there and the boss didn't even let us fridge the bday cake says it can be contaminated, but yet any other restaurant would've done it for us, the food was not good, we got the salmon and it literally tasted like they just added soy sauce to it, my friend ordered the glazed salmon and it tasted bad for her as well. the only part that we might have liked was the appetizer fish sushi, not recommended and definitely my first and last time there, last but not least the bill came out to 800!! i could've had better food and service at mcds","disappointment, annoyance, disapproval","[INST] A customer left us a 1-star review: 'worse service, we had a bday there and the boss didn't even let us fridge the bday cake says it can be contaminated, but yet any other restaurant would've done it for us, the food was not good, we got the salmon and it literally tasted like they just added soy sauce to it, my friend ordered the glazed salmon and it tasted bad for her as well. the only part that we might have liked was the appetizer fish sushi, not recommended and definitely my first and last time there, last but not least the bill came out to 800!! i could've had better food and service at mcds' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'worse service, we had a bday there and the boss didn't even let us fridge the bday cake says it can be contaminated, but yet any other restaurant would've done it for us, the food was not good, we got the salmon and it literally tasted like they just added soy sauce to it, my friend ordered the glazed salmon and it tasted bad for her as well. the only part that we might have liked was the appetizer fish sushi, not recommended and definitely my first and last time there, last but not least the bill came out to 800!! i could've had better food and service at mcds' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, consider the following steps:

1. Acknowledge the customer's feedback: Respond to the review by acknowledging their disappointment and expressing empathy for their experience. Apologize for the poor service and food quality they encountered.

2. Address the specific issues:
   - Cake storage: Offer a solution, such as providing a refrigerator for customers to store their birthday cakes upon request.
   - Food quality: Investigate the issue with the salmon dish and take steps to improve its preparation, ensuring that it is seasoned appropriately and not overly reliant on soy sauce."
1,"Mother's Day 5/12/2013 We decided to dine at the palace station after we got out of church, it would be our 1st time eating here!! We'll the 8 of us, in which one was pregnant & a 16 month old baby goes in have dinner, that night my daughter gets sick, then i wake up to find my son & husband also sick, All food poisoned  they had in common the Tacos i started to have one but i changed my mind, glad of that!! Needless to say we will never eat here again!! It was our 1st & last time eating here!! I am pretty sure more people got sick i just hope they had sense enough to call and let the casino know about it as i did, They don't even deserve 1 star to tell you the truth! I just want to warn people please, please be careful when eating here!! food poison is no joke and can be serious!! What a way to mess up my mother's day by making my family ill...STAY AWAY FROM THE BUFFET..or eat at your own risk...GOD please bless the food they serve here and protect those who decide to eat here!! Amen","mother's day 5 12 2013 we decided to dine at the palace station after we got out of church, it would be our 1st time eating here!! we'll the 8 of us, in which one was pregnant a 16 month old baby goes in have dinner, that night my daughter gets sick, then i wake up to find my son husband also sick, all food poisoned they had in common the tacos i started to have one but i changed my mind, glad of that!! needless to say we will never eat here again!! it was our 1st last time eating here!! i am pretty sure more people got sick i just hope they had sense enough to call and let the casino know about it as i did, they don't even deserve 1 star to tell you the truth! i just want to warn people please, please be careful when eating here!! food poison is no joke and can be serious!! what a way to mess up my mother's day by making my family ill...stay away from the buffet..or eat at your own risk...god please bless the food they serve here and protect those who decide to eat here!! amen","sadness, disappointment, realization","[INST] A customer left us a 1-star review: 'mother's day 5 12 2013 we decided to dine at the palace station after we got out of church, it would be our 1st time eating here!! we'll the 8 of us, in which one was pregnant a 16 month old baby goes in have dinner, that night my daughter gets sick, then i wake up to find my son husband also sick, all food poisoned they had in common the tacos i started to have one but i changed my mind, glad of that!! needless to say we will never eat here again!! it was our 1st last time eating here!! i am pretty sure more people got sick i just hope they had sense enough to call and let the casino know about it as i did, they don't even deserve 1 star to tell you the truth! i just want to warn people please, please be careful when eating here!! food poison is no joke and can be serious!! what a way to mess up my mother's day by making my family ill...stay away from the buffet..or eat at your own risk...god please bless the food they serve here and protect those who decide to eat here!! amen' The customer feels sadness, disappointment, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'mother's day 5 12 2013 we decided to dine at the palace station after we got out of church, it would be our 1st time eating here!! we'll the 8 of us, in which one was pregnant a 16 month old baby goes in have dinner, that night my daughter gets sick, then i wake up to find my son husband also sick, all food poisoned they had in common the tacos i started to have one but i changed my mind, glad of that!! needless to say we will never eat here again!! it was our 1st last time eating here!! i am pretty sure more people got sick i just hope they had sense enough to call and let the casino know about it as i did, they don't even deserve 1 star to tell you the truth! i just want to warn people please, please be careful when eating here!! food poison is no joke and can be serious!! what a way to mess up my mother's day by making my family ill...stay away from the buffet..or eat at your own risk...god please bless the food they serve here and protect those who decide to eat here!! amen' The customer feels sadness, disappointment, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and prevent similar incidents in the future, we can take the following steps:

1. Food Safety: Enhance food safety protocols, especially in the preparation of tacos, to prevent food poisoning incidents. This includes proper cooking temperatures, regular equipment sanitization, and ensuring all staff are trained in food safety practices.

2. Communication: Improve communication with customers about food safety procedures and any potential issues. This could be done through signage, staff training, or a dedicated section on the menu explaining food safety practices."
1,Biggest rip off ever!! I had gotten an estimate from them to do a brake service and replacement on my vehicle and after my jaw dropped from the extravagant price they called me to reduce the original estimate they had given me by three thousand dollars!!!! Do they think I am an idiot!!! I will never do and business with this dealership. I will surely not ever buy an overpriced car from them either.,biggest rip off ever!! i had gotten an estimate from them to do a brake service and replacement on my vehicle and after my jaw dropped from the extravagant price they called me to reduce the original estimate they had given me by three thousand dollars!!!! do they think i am an idiot!!! i will never do and business with this dealership. i will surely not ever buy an overpriced car from them either.,"annoyance, neutral, disapproval","[INST] A customer left us a 1-star review: 'biggest rip off ever!! i had gotten an estimate from them to do a brake service and replacement on my vehicle and after my jaw dropped from the extravagant price they called me to reduce the original estimate they had given me by three thousand dollars!!!! do they think i am an idiot!!! i will never do and business with this dealership. i will surely not ever buy an overpriced car from them either.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'biggest rip off ever!! i had gotten an estimate from them to do a brake service and replacement on my vehicle and after my jaw dropped from the extravagant price they called me to reduce the original estimate they had given me by three thousand dollars!!!! do they think i am an idiot!!! i will never do and business with this dealership. i will surely not ever buy an overpriced car from them either.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the customer's frustration: Respond to the review by acknowledging their disappointment and expressing empathy for their experience.

2. Offer a sincere apology: Apologize for the inconvenience and misunderstanding caused by the initial estimate.

3. Explain the reason for the price discrepancy: Provide a clear and concise explanation for the difference in the initial estimate and the final price, ensuring that the customer understands the factors that contributed to the change."
1,"No, just no. My boyfriend and I came here for a late lunch. He ordered a chicken bahn mi because of the good reviews here and I got a chicken noodle soup. The bahn mi was dry and bland. My noodle soup consisted of a tiny portions of rice noodles and rotisserie chicken. Wtf? Definitely won't return.","no, just no. my boyfriend and i came here for a late lunch. he ordered a chicken bahn mi because of the good reviews here and i got a chicken noodle soup. the bahn mi was dry and bland. my noodle soup consisted of a tiny portions of rice noodles and rotisserie chicken. wtf? definitely won't return.","disapproval, annoyance, neutral","[INST] A customer left us a 1-star review: 'no, just no. my boyfriend and i came here for a late lunch. he ordered a chicken bahn mi because of the good reviews here and i got a chicken noodle soup. the bahn mi was dry and bland. my noodle soup consisted of a tiny portions of rice noodles and rotisserie chicken. wtf? definitely won't return.' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'no, just no. my boyfriend and i came here for a late lunch. he ordered a chicken bahn mi because of the good reviews here and i got a chicken noodle soup. the bahn mi was dry and bland. my noodle soup consisted of a tiny portions of rice noodles and rotisserie chicken. wtf? definitely won't return.' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance the quality of our Bahn Mi: Ensure the chicken is properly marinated, cooked, and seasoned to prevent dryness and blandness.

2. Improve portion sizes: Increase the quantity of ingredients in our dishes, especially for dishes like the chicken noodle soup, to meet customer expectations.

3. Train staff on proper food preparation and presentation: Proper training can help ensure that dishes are consistently prepared and presented well, which can enhance the overall dining experience."
1,"This was the first time I ate here. While the food was alright, the service sucked...and I even ordered take out! I order the Panang Curry and rice enough for 3 ppl when I placed my order. However, when I got my food I asked for hot sauce and the manager gave me 1 tiny cup of hot sauce so I asked for 2 more. He made a face and said he can only give me enough for 1 person and that any more would cost extra. (are you kidding me??...this is Thai food we're talking about. it's supposed to be spicy). He said $1 for each addl hot sauce. Rude customer service, wont be going back here.","this was the first time i ate here. while the food was alright, the service sucked...and i even ordered take out! i order the panang curry and rice enough for 3 ppl when i placed my order. however, when i got my food i asked for hot sauce and the manager gave me 1 tiny cup of hot sauce so i asked for 2 more. he made a face and said he can only give me enough for 1 person and that any more would cost extra. are you kidding me??...this is thai food we're talking about. it's supposed to be spicy . he said 1 for each addl hot sauce. rude customer service, wont be going back here.","neutral, annoyance, amusement","[INST] A customer left us a 1-star review: 'this was the first time i ate here. while the food was alright, the service sucked...and i even ordered take out! i order the panang curry and rice enough for 3 ppl when i placed my order. however, when i got my food i asked for hot sauce and the manager gave me 1 tiny cup of hot sauce so i asked for 2 more. he made a face and said he can only give me enough for 1 person and that any more would cost extra. are you kidding me??...this is thai food we're talking about. it's supposed to be spicy . he said 1 for each addl hot sauce. rude customer service, wont be going back here.' The customer feels neutral, annoyance, amusement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this was the first time i ate here. while the food was alright, the service sucked...and i even ordered take out! i order the panang curry and rice enough for 3 ppl when i placed my order. however, when i got my food i asked for hot sauce and the manager gave me 1 tiny cup of hot sauce so i asked for 2 more. he made a face and said he can only give me enough for 1 person and that any more would cost extra. are you kidding me??...this is thai food we're talking about. it's supposed to be spicy . he said 1 for each addl hot sauce. rude customer service, wont be going back here.' The customer feels neutral, annoyance, amusement. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the inconvenience: Acknowledge the customer's frustration and apologize for the poor service they experienced.

2. Address the issue: Explain that the hot sauce policy was a mistake and that it will be reviewed to ensure a better experience for future customers. Offer a complimentary hot sauce package for their next visit or as a gesture of goodwill.

3. Offer exceptional customer service: Train staff to be more attentive, friendly, and accommodating, especially when dealing with special requests or complaints."
1,"OK this place is horrible.\n\nI went in 2 years ago and they wanted to sell me the smallest hookah they had that lights up for 50 bucks.  I looked at the chick like WTF, I know I look like the target for sellers but what the hell lady, nobodies that naive.  \n\nIt looked like a give away at a Bar Mitzvah or Sweet Sixteen and it was made out of plastic.  It makes me outraged when I even tell the story.\n\nThey have cool stuff ill give them that, but then you hear the price and its like 'thanks a heap' and then leave without anything or an overpriced blanket.\n\nIt sucks to be ripped off.\n\nRecommendation:  For no one, go to the other half dozen smoke shop places around town.","ok this place is horrible. n ni went in 2 years ago and they wanted to sell me the smallest hookah they had that lights up for 50 bucks. i looked at the chick like wtf, i know i look like the target for sellers but what the hell lady, nobodies that naive. n nit looked like a give away at a bar mitzvah or sweet sixteen and it was made out of plastic. it makes me outraged when i even tell the story. n nthey have cool stuff ill give them that, but then you hear the price and its like 'thanks a heap' and then leave without anything or an overpriced blanket. n nit sucks to be ripped off. n nrecommendation for no one, go to the other half dozen smoke shop places around town.","annoyance, disgust, anger","[INST] A customer left us a 1-star review: 'ok this place is horrible. n ni went in 2 years ago and they wanted to sell me the smallest hookah they had that lights up for 50 bucks. i looked at the chick like wtf, i know i look like the target for sellers but what the hell lady, nobodies that naive. n nit looked like a give away at a bar mitzvah or sweet sixteen and it was made out of plastic. it makes me outraged when i even tell the story. n nthey have cool stuff ill give them that, but then you hear the price and its like 'thanks a heap' and then leave without anything or an overpriced blanket. n nit sucks to be ripped off. n nrecommendation for no one, go to the other half dozen smoke shop places around town.' The customer feels annoyance, disgust, anger. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'ok this place is horrible. n ni went in 2 years ago and they wanted to sell me the smallest hookah they had that lights up for 50 bucks. i looked at the chick like wtf, i know i look like the target for sellers but what the hell lady, nobodies that naive. n nit looked like a give away at a bar mitzvah or sweet sixteen and it was made out of plastic. it makes me outraged when i even tell the story. n nthey have cool stuff ill give them that, but then you hear the price and its like 'thanks a heap' and then leave without anything or an overpriced blanket. n nit sucks to be ripped off. n nrecommendation for no one, go to the other half dozen smoke shop places around town.' The customer feels annoyance, disgust, anger. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the specific issue: Acknowledge the customer's complaint about the overpriced hookah and apologize for their negative experience. Offer a fair and reasonable solution, such as a discount or refund for the hookah they purchased or a replacement with a more affordable option.

2. Improve pricing transparency: Clearly display prices for all items, especially high-end or unique items, to avoid any confusion or perceived overpricing.

3. Train staff on sales tactics: Ensure that sales staff are trained to avoid aggressive or pushy sales techniques, and to approach customers with respect and understanding."
1,"Call it sushi ugh!!! Went there on Monday \""all-you-can eat\"". NOT worth it. 1st - not all sushi in the menu can be ordered. 2nd, the waitress told us there was a 1 hr time limit!!! There was only one sushi chef. We had to wait for our order as there were more people. Not worth your money. BEWARE!!!","call it sushi ugh!!! went there on monday all you can eat . not worth it. 1st not all sushi in the menu can be ordered. 2nd, the waitress told us there was a 1 hr time limit!!! there was only one sushi chef. we had to wait for our order as there were more people. not worth your money. beware!!!","disapproval, neutral, annoyance","[INST] A customer left us a 1-star review: 'call it sushi ugh!!! went there on monday all you can eat . not worth it. 1st not all sushi in the menu can be ordered. 2nd, the waitress told us there was a 1 hr time limit!!! there was only one sushi chef. we had to wait for our order as there were more people. not worth your money. beware!!!' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'call it sushi ugh!!! went there on monday all you can eat . not worth it. 1st not all sushi in the menu can be ordered. 2nd, the waitress told us there was a 1 hr time limit!!! there was only one sushi chef. we had to wait for our order as there were more people. not worth your money. beware!!!' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Expand the menu options for the all-you-can-eat sushi event to ensure a wider variety is available.

2. Clarify the time limit policy to avoid customer confusion. If a time limit is necessary, consider extending it or making it more flexible to accommodate larger groups or busy periods.

3. Increase the number of sushi chefs during peak hours to reduce waiting times for orders.

4. Train staff to provide better communication and customer service, such as informing customers about any limitations or wait times in a friendly and understanding manner."
1,"\""Ok..... bare-able.... but not good\""\n\nBeen here many times... Keep trying to believe Big Bens will come thru.... Oh well\n\nFood is still par... Absolutely nothing to write home about.\n\nAnd the bar...How frustrating ..... Still charging way too much.\n\nWe truly tried, tried and tried again....   Good bye, Big Bens.","ok..... bare able.... but not good n nbeen here many times... keep trying to believe big bens will come thru.... oh well n nfood is still par... absolutely nothing to write home about. n nand the bar...how frustrating ..... still charging way too much. n nwe truly tried, tried and tried again.... good bye, big bens.","annoyance, disappointment, neutral","[INST] A customer left us a 1-star review: 'ok..... bare able.... but not good n nbeen here many times... keep trying to believe big bens will come thru.... oh well n nfood is still par... absolutely nothing to write home about. n nand the bar...how frustrating ..... still charging way too much. n nwe truly tried, tried and tried again.... good bye, big bens.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'ok..... bare able.... but not good n nbeen here many times... keep trying to believe big bens will come thru.... oh well n nfood is still par... absolutely nothing to write home about. n nand the bar...how frustrating ..... still charging way too much. n nwe truly tried, tried and tried again.... good bye, big bens.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Big Ben's, we can focus on the following areas:

1. Consistency: Ensure that the quality of food and service remains consistent each time the customer visits.
2. Communication: Improve communication with customers, especially if there are any delays or issues with their orders.
3. Value: Review pricing to ensure it is competitive and offers good value for the quality of food and service provided.
4. Attention to detail: Pay close attention to small details that can make a big difference in the overall dining experience, such as cleanliness, ambiance, and presentation of food."
1,"I am disgusted that I succumbed to eating here, but I was starving and there was no place for me to grab food until I landed in Austin. Unfortunately, Sbarro happened to be the first restaurant that I saw after I landed in Charlotte. I ordered a slice of pizza, a spinach roll, and a water. I left $16 poorer and queasy. P.S. staff is rude.","i am disgusted that i succumbed to eating here, but i was starving and there was no place for me to grab food until i landed in austin. unfortunately, sbarro happened to be the first restaurant that i saw after i landed in charlotte. i ordered a slice of pizza, a spinach roll, and a water. i left 16 poorer and queasy. p.s. staff is rude.","disgust, annoyance, disappointment","[INST] A customer left us a 1-star review: 'i am disgusted that i succumbed to eating here, but i was starving and there was no place for me to grab food until i landed in austin. unfortunately, sbarro happened to be the first restaurant that i saw after i landed in charlotte. i ordered a slice of pizza, a spinach roll, and a water. i left 16 poorer and queasy. p.s. staff is rude.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i am disgusted that i succumbed to eating here, but i was starving and there was no place for me to grab food until i landed in austin. unfortunately, sbarro happened to be the first restaurant that i saw after i landed in charlotte. i ordered a slice of pizza, a spinach roll, and a water. i left 16 poorer and queasy. p.s. staff is rude.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  1. Improve Food Quality: Address the customer's complaint about the food quality by ensuring that all dishes are consistently prepared to a high standard. This may involve updating recipes, improving training for kitchen staff, or sourcing better ingredients.

2. Enhance Ambiance: A clean, welcoming, and inviting environment can help improve the overall dining experience. This includes maintaining a clean restaurant, playing pleasant music, and providing comfortable seating.

3. Train Staff on Customer Service: The customer mentioned that the staff was rude. It's important to train staff on the importance of customer service and how to interact with customers in a friendly and respectful manner."
1,"I have been shopping at Whole Foods since it opened approx 4 years ago - today was my final straw.  Over the last few months I have felt like the quality of fruits and vegtables were not up to standard particularly for the price they charge.  Last week we purchased a seedless watermelon for $4.99 cut it in half this week to find it totally rotten.  This morning I returned the melon and was quite satisfied when they gave me a piece of paper with a refund for the cashier of $4.99, they offered to have the produce manager pick one for me, he offered to cut it in half so we didn't relive the same situation.  All was good til check-out when the cashier weighed half of the watermelon, informed me I still had a .52 credit did I want the other half of the watermelon.  I calmly asked him if I saw the story straight that I returned a WHOLE rotten watermelon and he was going to give me in return a half non-rotten watermelon.  I asked him to call his manager, which he did and he was advised he was handling the situation correct.  At that point I told them to keep the watermelon.  Upon leaving the store I stopped and spoke with another manager and she also agreed it was handled correctly.  With all this said I think we have a multitude of other options and moving forward I will choose another.\n\nNever again will I be purchasing rotten fruit from Whole Foods.","i have been shopping at whole foods since it opened approx 4 years ago today was my final straw. over the last few months i have felt like the quality of fruits and vegtables were not up to standard particularly for the price they charge. last week we purchased a seedless watermelon for 4.99 cut it in half this week to find it totally rotten. this morning i returned the melon and was quite satisfied when they gave me a piece of paper with a refund for the cashier of 4.99, they offered to have the produce manager pick one for me, he offered to cut it in half so we didn't relive the same situation. all was good til check out when the cashier weighed half of the watermelon, informed me i still had a .52 credit did i want the other half of the watermelon. i calmly asked him if i saw the story straight that i returned a whole rotten watermelon and he was going to give me in return a half non rotten watermelon. i asked him to call his manager, which he did and he was advised he was handling the situation correct. at that point i told them to keep the watermelon. upon leaving the store i stopped and spoke with another manager and she also agreed it was handled correctly. with all this said i think we have a multitude of other options and moving forward i will choose another. n nnever again will i be purchasing rotten fruit from whole foods.","neutral, disappointment, annoyance","[INST] A customer left us a 1-star review: 'i have been shopping at whole foods since it opened approx 4 years ago today was my final straw. over the last few months i have felt like the quality of fruits and vegtables were not up to standard particularly for the price they charge. last week we purchased a seedless watermelon for 4.99 cut it in half this week to find it totally rotten. this morning i returned the melon and was quite satisfied when they gave me a piece of paper with a refund for the cashier of 4.99, they offered to have the produce manager pick one for me, he offered to cut it in half so we didn't relive the same situation. all was good til check out when the cashier weighed half of the watermelon, informed me i still had a .52 credit did i want the other half of the watermelon. i calmly asked him if i saw the story straight that i returned a whole rotten watermelon and he was going to give me in return a half non rotten watermelon. i asked him to call his manager, which he did and he was advised he was handling the situation correct. at that point i told them to keep the watermelon. upon leaving the store i stopped and spoke with another manager and she also agreed it was handled correctly. with all this said i think we have a multitude of other options and moving forward i will choose another. n nnever again will i be purchasing rotten fruit from whole foods.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i have been shopping at whole foods since it opened approx 4 years ago today was my final straw. over the last few months i have felt like the quality of fruits and vegtables were not up to standard particularly for the price they charge. last week we purchased a seedless watermelon for 4.99 cut it in half this week to find it totally rotten. this morning i returned the melon and was quite satisfied when they gave me a piece of paper with a refund for the cashier of 4.99, they offered to have the produce manager pick one for me, he offered to cut it in half so we didn't relive the same situation. all was good til check out when the cashier weighed half of the watermelon, informed me i still had a .52 credit did i want the other half of the watermelon. i calmly asked him if i saw the story straight that i returned a whole rotten watermelon and he was going to give me in return a half non rotten watermelon. i asked him to call his manager, which he did and he was advised he was handling the situation correct. at that point i told them to keep the watermelon. upon leaving the store i stopped and spoke with another manager and she also agreed it was handled correctly. with all this said i think we have a multitude of other options and moving forward i will choose another. n nnever again will i be purchasing rotten fruit from whole foods.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, Whole Foods could take the following steps:

1. Quality Assurance: Enhance the quality control of fruits and vegetables, ensuring they meet the expected standards, especially considering the price charged.

2. Consistent Communication: Improve communication with customers about the quality of produce, especially when it falls below expectations. This could be done through signage, employee training, or direct communication with customers.

3. Empathetic Customer Service: Train employees to handle customer complaints with empathy and understanding, and to offer solutions that address the customer's concerns."
1,"This school is an abysmal daycare masquerading as a qualified preschool. I had my daughter at Top of the Classs for about a month and a half before pulling her out due to rude staff and the poor quality education she was receiving. I am absolutely shocked that this place is in business. I can concur with another Yelper about the front doors constantly being left open which is extremely concerning. On top of the lack of security, I'm not sure any of the teachers have any formal education or teaching credentials. Miss Melanie the supervisor/manager is extremely brusk and rude. If she was working the front desk she would NEVER greet my daughter or me at drop offs or pickups. She would make eye contact and look back down at her phone or paperwork. The center is outdated and I witnessed large groups of children eating snacks and lunches on the floor in the hallway. There were older children (8-10 year old's) running around the younger pre-k children completely unsupervised. My daughter learned some EXTREMELY inappropriate things and constantly complained about older kids picking  on her and calling her names. My daughter is well adjusted and has never had issues. I made a huge mistake by ever introducing this school into her life. \n\nThere are some wonderful primary schools and preschools in the Valley. Unfortunately, Top of the Class isn't one of them. Parents BEWARE!","this school is an abysmal daycare masquerading as a qualified preschool. i had my daughter at top of the classs for about a month and a half before pulling her out due to rude staff and the poor quality education she was receiving. i am absolutely shocked that this place is in business. i can concur with another yelper about the front doors constantly being left open which is extremely concerning. on top of the lack of security, i'm not sure any of the teachers have any formal education or teaching credentials. miss melanie the supervisor manager is extremely brusk and rude. if she was working the front desk she would never greet my daughter or me at drop offs or pickups. she would make eye contact and look back down at her phone or paperwork. the center is outdated and i witnessed large groups of children eating snacks and lunches on the floor in the hallway. there were older children 8 10 year old's running around the younger pre k children completely unsupervised. my daughter learned some extremely inappropriate things and constantly complained about older kids picking on her and calling her names. my daughter is well adjusted and has never had issues. i made a huge mistake by ever introducing this school into her life. n nthere are some wonderful primary schools and preschools in the valley. unfortunately, top of the class isn't one of them. parents beware!","disappointment, annoyance, disapproval","[INST] A customer left us a 1-star review: 'this school is an abysmal daycare masquerading as a qualified preschool. i had my daughter at top of the classs for about a month and a half before pulling her out due to rude staff and the poor quality education she was receiving. i am absolutely shocked that this place is in business. i can concur with another yelper about the front doors constantly being left open which is extremely concerning. on top of the lack of security, i'm not sure any of the teachers have any formal education or teaching credentials. miss melanie the supervisor manager is extremely brusk and rude. if she was working the front desk she would never greet my daughter or me at drop offs or pickups. she would make eye contact and look back down at her phone or paperwork. the center is outdated and i witnessed large groups of children eating snacks and lunches on the floor in the hallway. there were older children 8 10 year old's running around the younger pre k children completely unsupervised. my daughter learned some extremely inappropriate things and constantly complained about older kids picking on her and calling her names. my daughter is well adjusted and has never had issues. i made a huge mistake by ever introducing this school into her life. n nthere are some wonderful primary schools and preschools in the valley. unfortunately, top of the class isn't one of them. parents beware!' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this school is an abysmal daycare masquerading as a qualified preschool. i had my daughter at top of the classs for about a month and a half before pulling her out due to rude staff and the poor quality education she was receiving. i am absolutely shocked that this place is in business. i can concur with another yelper about the front doors constantly being left open which is extremely concerning. on top of the lack of security, i'm not sure any of the teachers have any formal education or teaching credentials. miss melanie the supervisor manager is extremely brusk and rude. if she was working the front desk she would never greet my daughter or me at drop offs or pickups. she would make eye contact and look back down at her phone or paperwork. the center is outdated and i witnessed large groups of children eating snacks and lunches on the floor in the hallway. there were older children 8 10 year old's running around the younger pre k children completely unsupervised. my daughter learned some extremely inappropriate things and constantly complained about older kids picking on her and calling her names. my daughter is well adjusted and has never had issues. i made a huge mistake by ever introducing this school into her life. n nthere are some wonderful primary schools and preschools in the valley. unfortunately, top of the class isn't one of them. parents beware!' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Top of the Class, the following steps could be taken:

1. Address Security Concerns: Ensure that the front doors are always securely locked and supervised during drop-offs and pick-ups.

2. Improve Staff Training: Provide ongoing training for staff members, with a focus on customer service, child development, and teaching methodologies.

3. Enhance Education Quality: Implement a curriculum that is age-appropriate, engaging, and aligned with early childhood education best practices.

4. Supervise Older Children: Implement stricter supervision of older children to prevent them from interacting inappropriately with younger children."
1,We were given a room at the courtyard section.  Big mistake I guess the amount you pay for is what you get.  My family and I experieced bug bites for the past two nights. Noticed one bite the first night but on the second night we all noticed more bites on are face and body.  Informed the front desk and this had to be reported to security.  They took along time. Would not stay there again.,we were given a room at the courtyard section. big mistake i guess the amount you pay for is what you get. my family and i experieced bug bites for the past two nights. noticed one bite the first night but on the second night we all noticed more bites on are face and body. informed the front desk and this had to be reported to security. they took along time. would not stay there again.,"neutral, realization, approval","[INST] A customer left us a 1-star review: 'we were given a room at the courtyard section. big mistake i guess the amount you pay for is what you get. my family and i experieced bug bites for the past two nights. noticed one bite the first night but on the second night we all noticed more bites on are face and body. informed the front desk and this had to be reported to security. they took along time. would not stay there again.' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'we were given a room at the courtyard section. big mistake i guess the amount you pay for is what you get. my family and i experieced bug bites for the past two nights. noticed one bite the first night but on the second night we all noticed more bites on are face and body. informed the front desk and this had to be reported to security. they took along time. would not stay there again.' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Apologize for the inconvenience: Acknowledge the customer's frustration and apologize for the unpleasant experience they had during their stay.

2. Investigate the issue: Inspect the rooms in the courtyard section for any signs of pests and take immediate action to resolve the issue.

3. Offer compensation: As a gesture of goodwill, offer the customer a complimentary upgrade to a premium room or a discount on their next stay to make up for the inconvenience caused."
1,"horrible. did bunionectomy and hammertoe surgery and botched them both. when confronted, he said, \""what do you want me to do?\"". when I said \""I'd like you to fix it\"", he said, I can't do that for free. \n\nhave to do it again. this time not taking ay chances and doing it at hospital for special surgery in nyc.\n\nawful. don't make the mistake I did.","horrible. did bunionectomy and hammertoe surgery and botched them both. when confronted, he said, what do you want me to do? . when i said i'd like you to fix it , he said, i can't do that for free. n nhave to do it again. this time not taking ay chances and doing it at hospital for special surgery in nyc. n nawful. don't make the mistake i did.","fear, annoyance, disapproval","[INST] A customer left us a 1-star review: 'horrible. did bunionectomy and hammertoe surgery and botched them both. when confronted, he said, what do you want me to do? . when i said i'd like you to fix it , he said, i can't do that for free. n nhave to do it again. this time not taking ay chances and doing it at hospital for special surgery in nyc. n nawful. don't make the mistake i did.' The customer feels fear, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'horrible. did bunionectomy and hammertoe surgery and botched them both. when confronted, he said, what do you want me to do? . when i said i'd like you to fix it , he said, i can't do that for free. n nhave to do it again. this time not taking ay chances and doing it at hospital for special surgery in nyc. n nawful. don't make the mistake i did.' The customer feels fear, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the customer's concerns and apologize for the poor outcome of their surgeries.
2. Offer to arrange a meeting with the surgeon to discuss the issues and potential solutions, including the possibility of corrective surgery at no cost or a significant discount.
3. Provide clear and detailed information about the surgical procedures, the risks involved, and the expected outcomes, as well as the qualifications and experience of the surgeon.
4. Offer ongoing support and follow-up care to ensure the customer's satisfaction with the final outcome."
1,"My shopping experience was great minus the fact that they sold me a shoe with a hole in it. No returns, perfect but at least exchange the shoe with a hole. The manager was rude and made no effort to make me happy. She also accused me of wearing the shoe...yes I did in my house when I noticed the hole. I tried to exchange (not return)the shoe the following day. Not shopping here again. I'm all about customer service and yours was shitty.","my shopping experience was great minus the fact that they sold me a shoe with a hole in it. no returns, perfect but at least exchange the shoe with a hole. the manager was rude and made no effort to make me happy. she also accused me of wearing the shoe...yes i did in my house when i noticed the hole. i tried to exchange not return the shoe the following day. not shopping here again. i'm all about customer service and yours was shitty.","annoyance, disappointment, anger","[INST] A customer left us a 1-star review: 'my shopping experience was great minus the fact that they sold me a shoe with a hole in it. no returns, perfect but at least exchange the shoe with a hole. the manager was rude and made no effort to make me happy. she also accused me of wearing the shoe...yes i did in my house when i noticed the hole. i tried to exchange not return the shoe the following day. not shopping here again. i'm all about customer service and yours was shitty.' The customer feels annoyance, disappointment, anger. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'my shopping experience was great minus the fact that they sold me a shoe with a hole in it. no returns, perfect but at least exchange the shoe with a hole. the manager was rude and made no effort to make me happy. she also accused me of wearing the shoe...yes i did in my house when i noticed the hole. i tried to exchange not return the shoe the following day. not shopping here again. i'm all about customer service and yours was shitty.' The customer feels annoyance, disappointment, anger. Concisely, how can we best improve our services for this customer's experience?  1. Apologize sincerely: Acknowledge the customer's frustration and apologize for the inconvenience caused due to the faulty product and poor customer service.

2. Offer a solution: Offer to exchange the faulty shoe for a new one, free of charge, and ensure that the replacement product is in perfect condition.

3. Address the accusation: Clarify that the store does not accuse customers of damaging products and that the manager's behavior was unacceptable. Offer to speak with the manager to discuss the incident and ensure that similar situations are avoided in the future."
1,"I recently had cox out to install internet and cable. \nWhen I received the bill, Cox had charged me to fish 3 lines into the walls and one from the front of my unit. So there are 4 seperate charges for puling lines into my unit.\nBesides having a coupon for free installation, my unit had just been renovated and the General Contractor had put all new lines in the wall and could be accessed right at the attic opening. I told COX that the GC could confirm that the lines were there. I explained to COX communications that there was a mistake and that I shouldn't be charged for the fished lines.  Cox said they were going to investigate this, but they never even called me back and the charges are still on my account. They have the worse customer service and I should have ordered Direct TV. \n-Mike in Phoenix","i recently had cox out to install internet and cable. nwhen i received the bill, cox had charged me to fish 3 lines into the walls and one from the front of my unit. so there are 4 seperate charges for puling lines into my unit. nbesides having a coupon for free installation, my unit had just been renovated and the general contractor had put all new lines in the wall and could be accessed right at the attic opening. i told cox that the gc could confirm that the lines were there. i explained to cox communications that there was a mistake and that i shouldn't be charged for the fished lines. cox said they were going to investigate this, but they never even called me back and the charges are still on my account. they have the worse customer service and i should have ordered direct tv. n mike in phoenix","neutral, disapproval, realization","[INST] A customer left us a 1-star review: 'i recently had cox out to install internet and cable. nwhen i received the bill, cox had charged me to fish 3 lines into the walls and one from the front of my unit. so there are 4 seperate charges for puling lines into my unit. nbesides having a coupon for free installation, my unit had just been renovated and the general contractor had put all new lines in the wall and could be accessed right at the attic opening. i told cox that the gc could confirm that the lines were there. i explained to cox communications that there was a mistake and that i shouldn't be charged for the fished lines. cox said they were going to investigate this, but they never even called me back and the charges are still on my account. they have the worse customer service and i should have ordered direct tv. n mike in phoenix' The customer feels neutral, disapproval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i recently had cox out to install internet and cable. nwhen i received the bill, cox had charged me to fish 3 lines into the walls and one from the front of my unit. so there are 4 seperate charges for puling lines into my unit. nbesides having a coupon for free installation, my unit had just been renovated and the general contractor had put all new lines in the wall and could be accessed right at the attic opening. i told cox that the gc could confirm that the lines were there. i explained to cox communications that there was a mistake and that i shouldn't be charged for the fished lines. cox said they were going to investigate this, but they never even called me back and the charges are still on my account. they have the worse customer service and i should have ordered direct tv. n mike in phoenix' The customer feels neutral, disapproval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's concerns and apologizing for the inconvenience caused.

2. Investigate the issue: Look into the customer's account to verify the charges and confirm if there was indeed a mistake made during the installation process.

3. Address the issue: If the charges are found to be incorrect, credit the customer's account for the overcharges and explain the steps taken to resolve the issue."
1,"I came here years ago to see Henry Rollins Spoken word. (Totally awesome by the way: five stars.) The seats here though were absolutely HORRENDOUS! Now I'm 5'11\"" so I'm used to not having a lot of leg room so I'm used to sitting sideways so my knees aren't banging into the seat in from of me. Here, legs to the side and I'm still rammed up against the next row. It was like being in a three hour yoga pose. \n\nI have never before and never since seen rows of seats so close to eat other. Only my sister in law could sit comfortably and she's 5'1\"". Come on Celebrity Theatre, just a couple more inches. Size really does matter. If anyone told you otherwise, they were lying.","i came here years ago to see henry rollins spoken word. totally awesome by the way five stars. the seats here though were absolutely horrendous! now i'm 5'11 so i'm used to not having a lot of leg room so i'm used to sitting sideways so my knees aren't banging into the seat in from of me. here, legs to the side and i'm still rammed up against the next row. it was like being in a three hour yoga pose. n ni have never before and never since seen rows of seats so close to eat other. only my sister in law could sit comfortably and she's 5'1 . come on celebrity theatre, just a couple more inches. size really does matter. if anyone told you otherwise, they were lying.","admiration, fear, disgust","[INST] A customer left us a 1-star review: 'i came here years ago to see henry rollins spoken word. totally awesome by the way five stars. the seats here though were absolutely horrendous! now i'm 5'11 so i'm used to not having a lot of leg room so i'm used to sitting sideways so my knees aren't banging into the seat in from of me. here, legs to the side and i'm still rammed up against the next row. it was like being in a three hour yoga pose. n ni have never before and never since seen rows of seats so close to eat other. only my sister in law could sit comfortably and she's 5'1 . come on celebrity theatre, just a couple more inches. size really does matter. if anyone told you otherwise, they were lying.' The customer feels admiration, fear, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i came here years ago to see henry rollins spoken word. totally awesome by the way five stars. the seats here though were absolutely horrendous! now i'm 5'11 so i'm used to not having a lot of leg room so i'm used to sitting sideways so my knees aren't banging into the seat in from of me. here, legs to the side and i'm still rammed up against the next row. it was like being in a three hour yoga pose. n ni have never before and never since seen rows of seats so close to eat other. only my sister in law could sit comfortably and she's 5'1 . come on celebrity theatre, just a couple more inches. size really does matter. if anyone told you otherwise, they were lying.' The customer feels admiration, fear, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can consider the following actions:

1. Acknowledge the issue: Respond to the review by acknowledging the customer's concerns about the seating arrangement, expressing empathy for their discomfort, and apologizing for the inconvenience.

2. Address the issue: Investigate the seating configuration in the venue and consider adjusting the seat spacing to accommodate taller individuals. This may involve consulting with the venue management or seating designers to find a solution that balances comfort and capacity."
1,I wish I could give 0 stars. \n\nI went back today to give them another try. The service was so disgusting I walked out. (Before getting my food). \n\nSo disgusted by them. BEWARE. You will get treated like absolute shit.,i wish i could give 0 stars. n ni went back today to give them another try. the service was so disgusting i walked out. before getting my food . n nso disgusted by them. beware. you will get treated like absolute shit.,"disgust, annoyance, desire","[INST] A customer left us a 1-star review: 'i wish i could give 0 stars. n ni went back today to give them another try. the service was so disgusting i walked out. before getting my food . n nso disgusted by them. beware. you will get treated like absolute shit.' The customer feels disgust, annoyance, desire. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i wish i could give 0 stars. n ni went back today to give them another try. the service was so disgusting i walked out. before getting my food . n nso disgusted by them. beware. you will get treated like absolute shit.' The customer feels disgust, annoyance, desire. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Service Quality: Ensure that all staff are well-trained and provide prompt, courteous, and professional service to all customers.

2. Cleanliness: Enhance the cleanliness of the restaurant, particularly high-touch areas like tables, chairs, and restrooms.

3. Food Quality: Ensure that the food is prepared to the highest standards, with consistent taste and presentation.

4. Follow-up: Reach out to the customer to apologize for their experience and offer a solution, such as a complimentary meal or a discount on their next visit."
1,"Second time in a row these people botched my order. I ordered mushrooms, I got onions, which I am allergic to :( And all I got offered was dessert. Should've been a full refund of my $$. NOT nice. They did send me a second order, which was correct, and both delivery guys were quick and very nice. But still, twice in a row? Really?","second time in a row these people botched my order. i ordered mushrooms, i got onions, which i am allergic to and all i got offered was dessert. should've been a full refund of my . not nice. they did send me a second order, which was correct, and both delivery guys were quick and very nice. but still, twice in a row? really?","disappointment, curiosity, approval","[INST] A customer left us a 1-star review: 'second time in a row these people botched my order. i ordered mushrooms, i got onions, which i am allergic to and all i got offered was dessert. should've been a full refund of my . not nice. they did send me a second order, which was correct, and both delivery guys were quick and very nice. but still, twice in a row? really?' The customer feels disappointment, curiosity, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'second time in a row these people botched my order. i ordered mushrooms, i got onions, which i am allergic to and all i got offered was dessert. should've been a full refund of my . not nice. they did send me a second order, which was correct, and both delivery guys were quick and very nice. but still, twice in a row? really?' The customer feels disappointment, curiosity, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize sincerely for the mistake in the order, acknowledging the inconvenience and potential health risk it posed.
2. Offer a full refund for the initial order, along with a gesture of goodwill, such as a discount or complimentary item on their next visit.
3. Implement a double-check system to ensure that orders are accurate before they are prepared and sent out.
4. Train staff on allergy awareness and the importance of communicating accurately with customers about their orders."
1,"I used to be a regular at this place since it opened and let me tell you this place has gone down hill. Japanese people tend to be the nicest people but the women waitresses at this place have got to be some of the rudest I have ever encountered. They barely acknowledge you and when you ask for something it arrives 15 min later. The tall waitress is by far the worst, and it feels like she is doing everyone a favor by just doing her job. It's too bad the service is so bad as that really kills the experience regardless of how good the food could be. If I were the owner I would read these reviews and fire those b*t**y women.","i used to be a regular at this place since it opened and let me tell you this place has gone down hill. japanese people tend to be the nicest people but the women waitresses at this place have got to be some of the rudest i have ever encountered. they barely acknowledge you and when you ask for something it arrives 15 min later. the tall waitress is by far the worst, and it feels like she is doing everyone a favor by just doing her job. it's too bad the service is so bad as that really kills the experience regardless of how good the food could be. if i were the owner i would read these reviews and fire those b t y women.","annoyance, disappointment, disgust","[INST] A customer left us a 1-star review: 'i used to be a regular at this place since it opened and let me tell you this place has gone down hill. japanese people tend to be the nicest people but the women waitresses at this place have got to be some of the rudest i have ever encountered. they barely acknowledge you and when you ask for something it arrives 15 min later. the tall waitress is by far the worst, and it feels like she is doing everyone a favor by just doing her job. it's too bad the service is so bad as that really kills the experience regardless of how good the food could be. if i were the owner i would read these reviews and fire those b t y women.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i used to be a regular at this place since it opened and let me tell you this place has gone down hill. japanese people tend to be the nicest people but the women waitresses at this place have got to be some of the rudest i have ever encountered. they barely acknowledge you and when you ask for something it arrives 15 min later. the tall waitress is by far the worst, and it feels like she is doing everyone a favor by just doing her job. it's too bad the service is so bad as that really kills the experience regardless of how good the food could be. if i were the owner i would read these reviews and fire those b t y women.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the customer's feedback: Respond to the review, acknowledging their past loyalty and expressing regret for their recent experience.

2. Address the issue of service: Assure the customer that we value their feedback and are taking steps to address the concerns about the service, specifically mentioning the waitress they mentioned by name.

3. Offer a solution: Offer a complimentary meal or a discount on their next visit as a gesture of goodwill and an opportunity to make things right."
1,This circle K is one of the worst I've ever been to.  I hate paying for gas here!  The pumps are very old and they almost never have the print receipt option working.  It's the closest gas station to where I live and I prefer to drive an extra 5 miles to the QT.  The staff look like ex convicts and aren't very helpful as to why the pumps never work.,this circle k is one of the worst i've ever been to. i hate paying for gas here! the pumps are very old and they almost never have the print receipt option working. it's the closest gas station to where i live and i prefer to drive an extra 5 miles to the qt. the staff look like ex convicts and aren't very helpful as to why the pumps never work.,"annoyance, anger, disapproval","[INST] A customer left us a 1-star review: 'this circle k is one of the worst i've ever been to. i hate paying for gas here! the pumps are very old and they almost never have the print receipt option working. it's the closest gas station to where i live and i prefer to drive an extra 5 miles to the qt. the staff look like ex convicts and aren't very helpful as to why the pumps never work.' The customer feels annoyance, anger, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this circle k is one of the worst i've ever been to. i hate paying for gas here! the pumps are very old and they almost never have the print receipt option working. it's the closest gas station to where i live and i prefer to drive an extra 5 miles to the qt. the staff look like ex convicts and aren't very helpful as to why the pumps never work.' The customer feels annoyance, anger, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Update and maintain the gas pumps regularly to ensure they are functioning properly and offer the print receipt option consistently.

2. Improve the appearance and professionalism of the staff to create a more welcoming environment. Provide training on customer service skills to enhance their ability to assist customers effectively.

3. Consider offering competitive pricing for gas to attract customers and reduce their frustration with paying higher prices.

4. Offer additional amenities, such as a clean restroom, convenience store, or food options, to provide a more enjoyable experience for customers.

5. Implement a system for addressing and resolving customer complaints promptly and effectively to demonstrate a commitment to customer satisfaction."
1,"I took my friend there for Sunday brunch today, and it was one of the worst brunches I've ever had in Pittsburgh.  Very limited selection of foods and what was on the buffet was cold and unappetizing.  Very sad excuse for a buffet brunch.  The corn muffins were dry and crunchy.  The fresh fruit on the buffet consisted of sections of red grapefruit and oranges.  There were no fresh veggies, no multigrain anything, no pasta salads, nothing at all interesting or healthy.  And the decaf coffee was horrible -- burnt tasting.  The only redeeming things were the made-to-order omelet station and the alcoholic drink that was included in the $14.99 price.   I felt badly that this is where I celebrated my friend's birthday.","i took my friend there for sunday brunch today, and it was one of the worst brunches i've ever had in pittsburgh. very limited selection of foods and what was on the buffet was cold and unappetizing. very sad excuse for a buffet brunch. the corn muffins were dry and crunchy. the fresh fruit on the buffet consisted of sections of red grapefruit and oranges. there were no fresh veggies, no multigrain anything, no pasta salads, nothing at all interesting or healthy. and the decaf coffee was horrible burnt tasting. the only redeeming things were the made to order omelet station and the alcoholic drink that was included in the 14.99 price. i felt badly that this is where i celebrated my friend's birthday.","sadness, disappointment, annoyance","[INST] A customer left us a 1-star review: 'i took my friend there for sunday brunch today, and it was one of the worst brunches i've ever had in pittsburgh. very limited selection of foods and what was on the buffet was cold and unappetizing. very sad excuse for a buffet brunch. the corn muffins were dry and crunchy. the fresh fruit on the buffet consisted of sections of red grapefruit and oranges. there were no fresh veggies, no multigrain anything, no pasta salads, nothing at all interesting or healthy. and the decaf coffee was horrible burnt tasting. the only redeeming things were the made to order omelet station and the alcoholic drink that was included in the 14.99 price. i felt badly that this is where i celebrated my friend's birthday.' The customer feels sadness, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i took my friend there for sunday brunch today, and it was one of the worst brunches i've ever had in pittsburgh. very limited selection of foods and what was on the buffet was cold and unappetizing. very sad excuse for a buffet brunch. the corn muffins were dry and crunchy. the fresh fruit on the buffet consisted of sections of red grapefruit and oranges. there were no fresh veggies, no multigrain anything, no pasta salads, nothing at all interesting or healthy. and the decaf coffee was horrible burnt tasting. the only redeeming things were the made to order omelet station and the alcoholic drink that was included in the 14.99 price. i felt badly that this is where i celebrated my friend's birthday.' The customer feels sadness, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Expand the buffet selection to offer a wider variety of foods, including fresh vegetables, multigrain options, pasta salads, and healthier choices.

2. Ensure that the food on the buffet is kept at appropriate temperatures, preventing cold and unappetizing dishes.

3. Improve the quality of the baked goods, particularly the corn muffins, to make them softer and more palatable.

4. Offer better decaffeinated coffee options, ensuring it is not burnt or of poor quality."
1,"This was the WORST experience ever. I purchased a Groupon for a lunch special and the waitress refused to honor it.  She told me that I was required to have 2 people present in order to redeem the voucher---this was not true.  The voucher said that I needed to order 2 entrees.  It said nothing about needing 2 people.  She was stubborn, ignorant of the Groupon deal, and unwilling to serve me.  I reported the restaurant to Groupon, and they said that they have reported the incident internally.  A review may be underway if other Groupon customers have additional unsavory experiences.  I obviously can't tell you about the food, but the service was really awful! Buyers beware!","this was the worst experience ever. i purchased a groupon for a lunch special and the waitress refused to honor it. she told me that i was required to have 2 people present in order to redeem the voucher this was not true. the voucher said that i needed to order 2 entrees. it said nothing about needing 2 people. she was stubborn, ignorant of the groupon deal, and unwilling to serve me. i reported the restaurant to groupon, and they said that they have reported the incident internally. a review may be underway if other groupon customers have additional unsavory experiences. i obviously can't tell you about the food, but the service was really awful! buyers beware!","annoyance, disappointment, disapproval","[INST] A customer left us a 1-star review: 'this was the worst experience ever. i purchased a groupon for a lunch special and the waitress refused to honor it. she told me that i was required to have 2 people present in order to redeem the voucher this was not true. the voucher said that i needed to order 2 entrees. it said nothing about needing 2 people. she was stubborn, ignorant of the groupon deal, and unwilling to serve me. i reported the restaurant to groupon, and they said that they have reported the incident internally. a review may be underway if other groupon customers have additional unsavory experiences. i obviously can't tell you about the food, but the service was really awful! buyers beware!' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this was the worst experience ever. i purchased a groupon for a lunch special and the waitress refused to honor it. she told me that i was required to have 2 people present in order to redeem the voucher this was not true. the voucher said that i needed to order 2 entrees. it said nothing about needing 2 people. she was stubborn, ignorant of the groupon deal, and unwilling to serve me. i reported the restaurant to groupon, and they said that they have reported the incident internally. a review may be underway if other groupon customers have additional unsavory experiences. i obviously can't tell you about the food, but the service was really awful! buyers beware!' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the inconvenience: Acknowledge the customer's frustration and express regret for the poor service they received.

2. Clarify the Groupon policy: Explain the correct procedure for redeeming Groupon vouchers, including any specific requirements such as the number of entrees or people needed.

3. Offer a solution: Offer a complimentary meal or discount on their next visit to make up for the negative experience.

4. Follow up: Contact the customer to confirm if they are satisfied with the resolution and invite them to return to the restaurant."
1,"I think this is not a new buffet in town!! I just went there on Thanksgiving day, which is not the first Thanksgiving day. OMG I have to wait for 5 hours to be seated. Unprofessional management, there are a lot of table empty but no one clean it, so there are only 70% can provide to customers. 30% left unattended. \n\nThey charge for $10.- extra for Thanksgiving but no sign posted. \n\nThere have only 2 staffs working for almost 500 customers. Those 2 staffs served only their \""DIAMOND\"" guest. The rest, just keep waiting, they don't care!!! \n\nWhen I complain to one of their staff, she complain to manager, who standing and do nothing, I just got bluffs back that he will kick me out from the hotel!!! WTF \n\nHe treated his staff better than his customers.\n\nThe food is great!! but I lost my appertise already.","i think this is not a new buffet in town!! i just went there on thanksgiving day, which is not the first thanksgiving day. omg i have to wait for 5 hours to be seated. unprofessional management, there are a lot of table empty but no one clean it, so there are only 70 can provide to customers. 30 left unattended. n nthey charge for 10. extra for thanksgiving but no sign posted. n nthere have only 2 staffs working for almost 500 customers. those 2 staffs served only their diamond guest. the rest, just keep waiting, they don't care!!! n nwhen i complain to one of their staff, she complain to manager, who standing and do nothing, i just got bluffs back that he will kick me out from the hotel!!! wtf n nhe treated his staff better than his customers. n nthe food is great!! but i lost my appertise already.","neutral, surprise, annoyance","[INST] A customer left us a 1-star review: 'i think this is not a new buffet in town!! i just went there on thanksgiving day, which is not the first thanksgiving day. omg i have to wait for 5 hours to be seated. unprofessional management, there are a lot of table empty but no one clean it, so there are only 70 can provide to customers. 30 left unattended. n nthey charge for 10. extra for thanksgiving but no sign posted. n nthere have only 2 staffs working for almost 500 customers. those 2 staffs served only their diamond guest. the rest, just keep waiting, they don't care!!! n nwhen i complain to one of their staff, she complain to manager, who standing and do nothing, i just got bluffs back that he will kick me out from the hotel!!! wtf n nhe treated his staff better than his customers. n nthe food is great!! but i lost my appertise already.' The customer feels neutral, surprise, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i think this is not a new buffet in town!! i just went there on thanksgiving day, which is not the first thanksgiving day. omg i have to wait for 5 hours to be seated. unprofessional management, there are a lot of table empty but no one clean it, so there are only 70 can provide to customers. 30 left unattended. n nthey charge for 10. extra for thanksgiving but no sign posted. n nthere have only 2 staffs working for almost 500 customers. those 2 staffs served only their diamond guest. the rest, just keep waiting, they don't care!!! n nwhen i complain to one of their staff, she complain to manager, who standing and do nothing, i just got bluffs back that he will kick me out from the hotel!!! wtf n nhe treated his staff better than his customers. n nthe food is great!! but i lost my appertise already.' The customer feels neutral, surprise, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Improve seating management: To reduce waiting times, we should have a more efficient seating system. This could involve having more staff dedicated to seating customers, or using a queue management system.

2. Clean and maintain tables: Ensure that tables are cleaned and ready for use as soon as customers finish their meals. This will increase the number of available tables and reduce waiting times.

3. Clear signage: Clearly post any pricing changes or specials, such as the Thanksgiving Day buffet, to avoid confusion and potential complaints about hidden charges."
1,"I know all fast food workers don't use gloves, but this confuses me. I was sitting in the drive thru (my daughter wanted a shake I hate this location) and I'm watching a young man peel a banana with his hands the break it into pieces with his hands, put it into a cup, the wipe his hands off onto his black apron. Kinda gross. Is his apron clean??","i know all fast food workers don't use gloves, but this confuses me. i was sitting in the drive thru my daughter wanted a shake i hate this location and i'm watching a young man peel a banana with his hands the break it into pieces with his hands, put it into a cup, the wipe his hands off onto his black apron. kinda gross. is his apron clean??","confusion, annoyance, curiosity","[INST] A customer left us a 1-star review: 'i know all fast food workers don't use gloves, but this confuses me. i was sitting in the drive thru my daughter wanted a shake i hate this location and i'm watching a young man peel a banana with his hands the break it into pieces with his hands, put it into a cup, the wipe his hands off onto his black apron. kinda gross. is his apron clean??' The customer feels confusion, annoyance, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i know all fast food workers don't use gloves, but this confuses me. i was sitting in the drive thru my daughter wanted a shake i hate this location and i'm watching a young man peel a banana with his hands the break it into pieces with his hands, put it into a cup, the wipe his hands off onto his black apron. kinda gross. is his apron clean??' The customer feels confusion, annoyance, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Train staff on proper food handling procedures, including the use of gloves when handling food.
2. Ensure that all staff are aware of the importance of cleanliness and hygiene, and that they understand the potential consequences of not following proper procedures.
3. Implement a system for regularly cleaning and sanitizing aprons and other work clothing.
4. Consider offering a wider range of options for customers who are concerned about food safety, such as pre-packaged shakes or other pre-made items."
1,"Skip this place and go to another gate if you have time. If you dont have time, I would reccomend a Nathan's hotdog or something out of the trash.\n\nThe place reeked of old beer, the waitstaff seemed overwhelmed and were not too interested in making good time despite being near the gates of an airport.","skip this place and go to another gate if you have time. if you dont have time, i would reccomend a nathan's hotdog or something out of the trash. n nthe place reeked of old beer, the waitstaff seemed overwhelmed and were not too interested in making good time despite being near the gates of an airport.","neutral, annoyance, disapproval","[INST] A customer left us a 1-star review: 'skip this place and go to another gate if you have time. if you dont have time, i would reccomend a nathan's hotdog or something out of the trash. n nthe place reeked of old beer, the waitstaff seemed overwhelmed and were not too interested in making good time despite being near the gates of an airport.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'skip this place and go to another gate if you have time. if you dont have time, i would reccomend a nathan's hotdog or something out of the trash. n nthe place reeked of old beer, the waitstaff seemed overwhelmed and were not too interested in making good time despite being near the gates of an airport.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the cleanliness issue: Ensure the premises are regularly cleaned, with a particular focus on areas that may be prone to odors, such as restrooms and seating areas.

2. Train staff on customer service: Provide training to staff on the importance of customer service, emphasizing the need to be attentive, friendly, and efficient, especially during peak times.

3. Improve speed of service: Implement measures to streamline the ordering and delivery process, such as using a point-of-sale system with quick order entry and efficient kitchen management."
1,"Awful place. For starters their chairs are so un-comfortable. They are so old and the massage part that I'm sure worked at one point sticks into your back. Next I got a 5 min leg massage which was more like a 10 year old rubbing lotion on you. I paid the $4 to have them callus my feet (which werent that bad to begin with) and had to ask them to redo after they moved on to the part. They don't push down your cuticles so when they go to put color on there is a jagged line. Bottom line.... I could have done a much better with the stuff I have in my cabinets. Don't go here no matter how cheap, you still dont get your money worth","awful place. for starters their chairs are so un comfortable. they are so old and the massage part that i'm sure worked at one point sticks into your back. next i got a 5 min leg massage which was more like a 10 year old rubbing lotion on you. i paid the 4 to have them callus my feet which werent that bad to begin with and had to ask them to redo after they moved on to the part. they don't push down your cuticles so when they go to put color on there is a jagged line. bottom line.... i could have done a much better with the stuff i have in my cabinets. don't go here no matter how cheap, you still dont get your money worth","annoyance, disappointment, neutral","[INST] A customer left us a 1-star review: 'awful place. for starters their chairs are so un comfortable. they are so old and the massage part that i'm sure worked at one point sticks into your back. next i got a 5 min leg massage which was more like a 10 year old rubbing lotion on you. i paid the 4 to have them callus my feet which werent that bad to begin with and had to ask them to redo after they moved on to the part. they don't push down your cuticles so when they go to put color on there is a jagged line. bottom line.... i could have done a much better with the stuff i have in my cabinets. don't go here no matter how cheap, you still dont get your money worth' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'awful place. for starters their chairs are so un comfortable. they are so old and the massage part that i'm sure worked at one point sticks into your back. next i got a 5 min leg massage which was more like a 10 year old rubbing lotion on you. i paid the 4 to have them callus my feet which werent that bad to begin with and had to ask them to redo after they moved on to the part. they don't push down your cuticles so when they go to put color on there is a jagged line. bottom line.... i could have done a much better with the stuff i have in my cabinets. don't go here no matter how cheap, you still dont get your money worth' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Chair Comfort: Invest in new, ergonomic chairs that provide comfort and support for long periods.

2. Staff Training: Provide regular training for massage therapists to ensure they deliver high-quality massages, focusing on technique, pressure, and customer satisfaction.

3. Foot Care: Review the foot care process to ensure it is thorough, effective, and tailored to each customer's needs. Consider offering a variety of foot care options to cater to different preferences.

4. Nail Care: Train staff to push down cuticles before applying nail polish to prevent jagged lines."
1,"Awful!!!! Phil, the associate who cleaned my carpets told me he would have to take my large area rugs outside to wash them.... It was raining. I never had a company have to remove large area rugs to clean them so I decided to have him do the upstairs instead. When I went upstairs a few hours later, when my carpets were \""dry enough for me to walk on\"", I noticed my brand new white sapphire earrings were gone. Phil ignored my calls all night and morning and finally answered me via text message. After hours of going back and forth via text with the \""owner\"", who by the way IS Phil pretending to be someone else, they admitted to taking the jewelry and retuned it on my front porch. Crazy, I know. I have a police report number and let half off depot and groupon know of this issue. Do not use them. If they stole from me, right off my bathroom counter, what else could they have taken?! Buyer beware!!!!","awful!!!! phil, the associate who cleaned my carpets told me he would have to take my large area rugs outside to wash them.... it was raining. i never had a company have to remove large area rugs to clean them so i decided to have him do the upstairs instead. when i went upstairs a few hours later, when my carpets were dry enough for me to walk on , i noticed my brand new white sapphire earrings were gone. phil ignored my calls all night and morning and finally answered me via text message. after hours of going back and forth via text with the owner , who by the way is phil pretending to be someone else, they admitted to taking the jewelry and retuned it on my front porch. crazy, i know. i have a police report number and let half off depot and groupon know of this issue. do not use them. if they stole from me, right off my bathroom counter, what else could they have taken?! buyer beware!!!!","disappointment, annoyance, neutral","[INST] A customer left us a 1-star review: 'awful!!!! phil, the associate who cleaned my carpets told me he would have to take my large area rugs outside to wash them.... it was raining. i never had a company have to remove large area rugs to clean them so i decided to have him do the upstairs instead. when i went upstairs a few hours later, when my carpets were dry enough for me to walk on , i noticed my brand new white sapphire earrings were gone. phil ignored my calls all night and morning and finally answered me via text message. after hours of going back and forth via text with the owner , who by the way is phil pretending to be someone else, they admitted to taking the jewelry and retuned it on my front porch. crazy, i know. i have a police report number and let half off depot and groupon know of this issue. do not use them. if they stole from me, right off my bathroom counter, what else could they have taken?! buyer beware!!!!' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'awful!!!! phil, the associate who cleaned my carpets told me he would have to take my large area rugs outside to wash them.... it was raining. i never had a company have to remove large area rugs to clean them so i decided to have him do the upstairs instead. when i went upstairs a few hours later, when my carpets were dry enough for me to walk on , i noticed my brand new white sapphire earrings were gone. phil ignored my calls all night and morning and finally answered me via text message. after hours of going back and forth via text with the owner , who by the way is phil pretending to be someone else, they admitted to taking the jewelry and retuned it on my front porch. crazy, i know. i have a police report number and let half off depot and groupon know of this issue. do not use them. if they stole from me, right off my bathroom counter, what else could they have taken?! buyer beware!!!!' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  1. Improve Communication: Ensure all associates are trained to maintain clear and timely communication with customers. In this case, Phil should have addressed the customer's concerns promptly, either in person or by phone.

2. Rug Cleaning Policy: Establish a clear policy for rug cleaning, including whether large area rugs can be cleaned on-site or require off-site cleaning. This will help manage customer expectations and prevent misunderstandings.

3. Valuables Safety: Implement a policy for handling customer valuables during cleaning services. This could include asking customers to remove valuable items before the service or providing a secure storage area for such items."
1,"Meh. No macaroons. Cold standoffish worker seemed mad about something. Rolled his eyes multiple times and got angrier the more questions we asked him, even after we apologized explaining it was our first time here. It didn't really make sense, but the food, coffee, or hot chocolate wasn't worth going back to possibly receive an attitude with. Just stopped in on our way to Sadu, won't be returning. \n\nWe ordered a lemon bar, a chocolate chip muffin, a small hot coco, and a medium decaf mocha coffee. Which came up to about $10.18 not really worth it.  I really wanted to like this place because it's on my way to school too. Darn.","meh. no macaroons. cold standoffish worker seemed mad about something. rolled his eyes multiple times and got angrier the more questions we asked him, even after we apologized explaining it was our first time here. it didn't really make sense, but the food, coffee, or hot chocolate wasn't worth going back to possibly receive an attitude with. just stopped in on our way to sadu, won't be returning. n nwe ordered a lemon bar, a chocolate chip muffin, a small hot coco, and a medium decaf mocha coffee. which came up to about 10.18 not really worth it. i really wanted to like this place because it's on my way to school too. darn.","annoyance, neutral, disapproval","[INST] A customer left us a 1-star review: 'meh. no macaroons. cold standoffish worker seemed mad about something. rolled his eyes multiple times and got angrier the more questions we asked him, even after we apologized explaining it was our first time here. it didn't really make sense, but the food, coffee, or hot chocolate wasn't worth going back to possibly receive an attitude with. just stopped in on our way to sadu, won't be returning. n nwe ordered a lemon bar, a chocolate chip muffin, a small hot coco, and a medium decaf mocha coffee. which came up to about 10.18 not really worth it. i really wanted to like this place because it's on my way to school too. darn.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'meh. no macaroons. cold standoffish worker seemed mad about something. rolled his eyes multiple times and got angrier the more questions we asked him, even after we apologized explaining it was our first time here. it didn't really make sense, but the food, coffee, or hot chocolate wasn't worth going back to possibly receive an attitude with. just stopped in on our way to sadu, won't be returning. n nwe ordered a lemon bar, a chocolate chip muffin, a small hot coco, and a medium decaf mocha coffee. which came up to about 10.18 not really worth it. i really wanted to like this place because it's on my way to school too. darn.' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Product Quality: Ensure that the ordered items, particularly macaroons, are consistently available and of high quality.

2. Staff Attitude: Train staff to maintain a friendly and welcoming demeanor at all times, even when faced with challenging situations or questions.

3. Communication: Improve communication skills to handle customer inquiries effectively, especially when apologizing for any inconveniences.

4. Pricing: Review the pricing structure to ensure it is competitive and offers good value for the quality of the products."
1,"J'ai pass\u00e9 devant avec ma copine et un couple d'amis. Ma copine avait envie depuis un bon moment et mon amie solidaire l'a accompagn\u00e9e au toilette, pendant que je regardais les critiques du resto sur Yelp.\n\nMa copine s'est rendu au toilette sans rencontrer personne, mais mon amie a rencontr\u00e9 un homme qui se disait le propri\u00e9taire. Il lui a demand\u00e9 si elle allait vomir! Totalement surprise et scandalis\u00e9e elle lui a r\u00e9pondu NON! Il lui a alors demand\u00e9 si elle allait faire un num\u00e9ro 1 ou 2! Elle a juste r\u00e9pondu d'un hochement inqui\u00e9t\u00e9e de la t\u00eate et s'est d\u00e9p\u00each\u00e9e d'entrer dans les toilettes sombre de l'\u00e9tablissement.","j'ai pass u00e9 devant avec ma copine et un couple d'amis. ma copine avait envie depuis un bon moment et mon amie solidaire l'a accompagn u00e9e au toilette, pendant que je regardais les critiques du resto sur yelp. n nma copine s'est rendu au toilette sans rencontrer personne, mais mon amie a rencontr u00e9 un homme qui se disait le propri u00e9taire. il lui a demand u00e9 si elle allait vomir! totalement surprise et scandalis u00e9e elle lui a r u00e9pondu non! il lui a alors demand u00e9 si elle allait faire un num u00e9ro 1 ou 2! elle a juste r u00e9pondu d'un hochement inqui u00e9t u00e9e de la t u00eate et s'est d u00e9p u00each u00e9e d'entrer dans les toilettes sombre de l' u00e9tablissement.","neutral, approval, realization","[INST] A customer left us a 1-star review: 'j'ai pass u00e9 devant avec ma copine et un couple d'amis. ma copine avait envie depuis un bon moment et mon amie solidaire l'a accompagn u00e9e au toilette, pendant que je regardais les critiques du resto sur yelp. n nma copine s'est rendu au toilette sans rencontrer personne, mais mon amie a rencontr u00e9 un homme qui se disait le propri u00e9taire. il lui a demand u00e9 si elle allait vomir! totalement surprise et scandalis u00e9e elle lui a r u00e9pondu non! il lui a alors demand u00e9 si elle allait faire un num u00e9ro 1 ou 2! elle a juste r u00e9pondu d'un hochement inqui u00e9t u00e9e de la t u00eate et s'est d u00e9p u00each u00e9e d'entrer dans les toilettes sombre de l' u00e9tablissement.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'j'ai pass u00e9 devant avec ma copine et un couple d'amis. ma copine avait envie depuis un bon moment et mon amie solidaire l'a accompagn u00e9e au toilette, pendant que je regardais les critiques du resto sur yelp. n nma copine s'est rendu au toilette sans rencontrer personne, mais mon amie a rencontr u00e9 un homme qui se disait le propri u00e9taire. il lui a demand u00e9 si elle allait vomir! totalement surprise et scandalis u00e9e elle lui a r u00e9pondu non! il lui a alors demand u00e9 si elle allait faire un num u00e9ro 1 ou 2! elle a juste r u00e9pondu d'un hochement inqui u00e9t u00e9e de la t u00eate et s'est d u00e9p u00each u00e9e d'entrer dans les toilettes sombre de l' u00e9tablissement.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, it would be beneficial to address the following concerns:

1. Enhance staff training: Train staff to approach customers in a professional and respectful manner, especially when assisting customers in sensitive situations such as using the restroom.

2. Improve lighting in restrooms: Ensure that the restrooms are well-lit to provide a safe and comfortable environment for customers.

3. Clarify staff roles: Clearly define staff roles and responsibilities to prevent confusion and inappropriate interactions with customers.

4. Review communication skills: Train staff to communicate effectively and tactfully with customers, avoiding any potentially offensive or inappropriate language."
1,"Yes, there is a \""eat at your own risk\"" type warning for the smoked salmon. I unfortunately developed food poisoning after eating the honey-glazed smoked salmon sandwich last month. I was chained to the porcelain throne from 4 pm to 4 am and had to miss a day of work. It was pretty much a bagel with pieces of smoked salmon and chopped onion/tomato on top of a bagel. No cream cheese was put on it (which would probably help anchor down the ingredients), and the whole thing fell apart on first bite. \n\nThe workers are friendly and the drinks are fine; but I'm never coming back here.","yes, there is a eat at your own risk type warning for the smoked salmon. i unfortunately developed food poisoning after eating the honey glazed smoked salmon sandwich last month. i was chained to the porcelain throne from 4 pm to 4 am and had to miss a day of work. it was pretty much a bagel with pieces of smoked salmon and chopped onion tomato on top of a bagel. no cream cheese was put on it which would probably help anchor down the ingredients , and the whole thing fell apart on first bite. n nthe workers are friendly and the drinks are fine but i'm never coming back here.","sadness, disappointment, neutral","[INST] A customer left us a 1-star review: 'yes, there is a eat at your own risk type warning for the smoked salmon. i unfortunately developed food poisoning after eating the honey glazed smoked salmon sandwich last month. i was chained to the porcelain throne from 4 pm to 4 am and had to miss a day of work. it was pretty much a bagel with pieces of smoked salmon and chopped onion tomato on top of a bagel. no cream cheese was put on it which would probably help anchor down the ingredients , and the whole thing fell apart on first bite. n nthe workers are friendly and the drinks are fine but i'm never coming back here.' The customer feels sadness, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'yes, there is a eat at your own risk type warning for the smoked salmon. i unfortunately developed food poisoning after eating the honey glazed smoked salmon sandwich last month. i was chained to the porcelain throne from 4 pm to 4 am and had to miss a day of work. it was pretty much a bagel with pieces of smoked salmon and chopped onion tomato on top of a bagel. no cream cheese was put on it which would probably help anchor down the ingredients , and the whole thing fell apart on first bite. n nthe workers are friendly and the drinks are fine but i'm never coming back here.' The customer feels sadness, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize sincerely for the unfortunate incident and express empathy for the discomfort and inconvenience caused.
2. Investigate the issue to ensure the smoked salmon is safe for consumption and take necessary actions to prevent food poisoning in the future.
3. Offer a complimentary meal or refund for the affected order as a gesture of goodwill.
4. Improve the presentation and stability of the smoked salmon sandwich by adding cream cheese as a binding agent and ensuring the ingredients stay together."
1,"The worst service and customer service, hands down, I have ever experienced with any company, EVER. EVER. I set up a 3 bottle a month deal through costco for 18$/ mo. EVERY SINGLE scheduled delivery was missed, multiple times, EVERY SINGLE delivery was incorrect and required MULTIPLE phones calls and was never corrected. Charged for deliveries I didnt ask for, charged for all of the mistake they couldn't get right. NONE of my phone calls seemed to register, or be noted or recorded anywhere..EVER. In my first month of service I called the company 15 times. Finally, after realizing they were utterly incompetent, not to be trusted, and after i called to cancel, i was charged auto debited for what was to be the last month, i called back and requested my debit card be removed from their system. I said i didn't trust them to get the billing right. Smart deal - i get a $39 dollar bill in the mail for erroneous deliveries i never asked for, and asked them to pick up. Every single charge due to their own mistakes. Not only are the people working for this company incompetent, they are dishonest liars. No joke - it is easier to go to the store and buy 30 1 gallon jugs of water every month than deal with this crap. Not to mention, cheaper - gas included.","the worst service and customer service, hands down, i have ever experienced with any company, ever. ever. i set up a 3 bottle a month deal through costco for 18 mo. every single scheduled delivery was missed, multiple times, every single delivery was incorrect and required multiple phones calls and was never corrected. charged for deliveries i didnt ask for, charged for all of the mistake they couldn't get right. none of my phone calls seemed to register, or be noted or recorded anywhere..ever. in my first month of service i called the company 15 times. finally, after realizing they were utterly incompetent, not to be trusted, and after i called to cancel, i was charged auto debited for what was to be the last month, i called back and requested my debit card be removed from their system. i said i didn't trust them to get the billing right. smart deal i get a 39 dollar bill in the mail for erroneous deliveries i never asked for, and asked them to pick up. every single charge due to their own mistakes. not only are the people working for this company incompetent, they are dishonest liars. no joke it is easier to go to the store and buy 30 1 gallon jugs of water every month than deal with this crap. not to mention, cheaper gas included.","realization, annoyance, disappointment","[INST] A customer left us a 1-star review: 'the worst service and customer service, hands down, i have ever experienced with any company, ever. ever. i set up a 3 bottle a month deal through costco for 18 mo. every single scheduled delivery was missed, multiple times, every single delivery was incorrect and required multiple phones calls and was never corrected. charged for deliveries i didnt ask for, charged for all of the mistake they couldn't get right. none of my phone calls seemed to register, or be noted or recorded anywhere..ever. in my first month of service i called the company 15 times. finally, after realizing they were utterly incompetent, not to be trusted, and after i called to cancel, i was charged auto debited for what was to be the last month, i called back and requested my debit card be removed from their system. i said i didn't trust them to get the billing right. smart deal i get a 39 dollar bill in the mail for erroneous deliveries i never asked for, and asked them to pick up. every single charge due to their own mistakes. not only are the people working for this company incompetent, they are dishonest liars. no joke it is easier to go to the store and buy 30 1 gallon jugs of water every month than deal with this crap. not to mention, cheaper gas included.' The customer feels realization, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'the worst service and customer service, hands down, i have ever experienced with any company, ever. ever. i set up a 3 bottle a month deal through costco for 18 mo. every single scheduled delivery was missed, multiple times, every single delivery was incorrect and required multiple phones calls and was never corrected. charged for deliveries i didnt ask for, charged for all of the mistake they couldn't get right. none of my phone calls seemed to register, or be noted or recorded anywhere..ever. in my first month of service i called the company 15 times. finally, after realizing they were utterly incompetent, not to be trusted, and after i called to cancel, i was charged auto debited for what was to be the last month, i called back and requested my debit card be removed from their system. i said i didn't trust them to get the billing right. smart deal i get a 39 dollar bill in the mail for erroneous deliveries i never asked for, and asked them to pick up. every single charge due to their own mistakes. not only are the people working for this company incompetent, they are dishonest liars. no joke it is easier to go to the store and buy 30 1 gallon jugs of water every month than deal with this crap. not to mention, cheaper gas included.' The customer feels realization, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Acknowledge the customer's frustration and apologize for the poor service they experienced.

2. Address the concerns: Investigate the missed deliveries, incorrect deliveries, and billing errors mentioned in the review. Take responsibility for the mistakes and offer a solution to rectify them.

3. Improve communication: Ensure that all customer interactions are recorded and followed up on promptly. Provide the customer with a dedicated point of contact to address their concerns and questions.

4. Streamline the process: Simplify the setup process for recurring deliveries to minimize errors."
1,My friend just ordered a sandwich from here and the bottom her bread has mold on it. How disgusting. It should deserve 0 stars but it wouldn't allow me to. This mall is really going down hill into the dumps,my friend just ordered a sandwich from here and the bottom her bread has mold on it. how disgusting. it should deserve 0 stars but it wouldn't allow me to. this mall is really going down hill into the dumps,"disgust, annoyance, disapproval","[INST] A customer left us a 1-star review: 'my friend just ordered a sandwich from here and the bottom her bread has mold on it. how disgusting. it should deserve 0 stars but it wouldn't allow me to. this mall is really going down hill into the dumps' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'my friend just ordered a sandwich from here and the bottom her bread has mold on it. how disgusting. it should deserve 0 stars but it wouldn't allow me to. this mall is really going down hill into the dumps' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Immediate Action: Contact the customer directly to apologize for the incident and offer a full refund or replacement for the sandwich.

2. Investigate: Investigate the issue thoroughly to determine the cause and prevent future occurrences. This may involve checking the quality control procedures, training staff, or inspecting the food supply.

3. Transparency: Be transparent about your food preparation processes and quality checks to build trust with customers.

4. Improve Quality: Enhance the quality of your food, particularly the bread, to ensure it meets the highest standards of freshness and safety."
1,"We had a terrible experience at Biarritz this evening. I was there with one other person initially. Once we had decided to stay, we called a few other people to see who would join us. We then ordered the $50 poutine... had to see what this was all about.\n\nA little while later, around 11 PM, our friends arrived - 6 in total. They were told that the kitchen was closed. They asked if they could get a drink. They were told they could not. So, we had invited them over, it is -17 degrees outside, and they are being told to leave. Do you see a problem here?\n\nAnd so they left. We should also have left. Instead, I tried to discuss what had just happened with the server. She was not interested. I then talked to the manager to see if I could get a tiny bit of understanding out of her. No. She insisted that I was wrong because we had sat at a table for 2... There was no way for them to know that we had friends coming. \n\nBut this is Montreal, on a Saturday night, in a restaurant on St. Laurent with music blasting. Who would expect it to close at 11:00 PM? \n\nAnyway, they decided to argue with me instead of trying to figure  out a way to settle the issue.  \n\nThen the $50 poutine arrived. Terrible. The meat was inedible. It may have been 25 oz of steak... but 24 ounces were inedible. It was beyond fat.\n\nWe ate the mediocre french fries, paid the $50 plus tax for the worst poutine I have ever had, and left there very unhappy.","we had a terrible experience at biarritz this evening. i was there with one other person initially. once we had decided to stay, we called a few other people to see who would join us. we then ordered the 50 poutine... had to see what this was all about. n na little while later, around 11 pm, our friends arrived 6 in total. they were told that the kitchen was closed. they asked if they could get a drink. they were told they could not. so, we had invited them over, it is 17 degrees outside, and they are being told to leave. do you see a problem here? n nand so they left. we should also have left. instead, i tried to discuss what had just happened with the server. she was not interested. i then talked to the manager to see if i could get a tiny bit of understanding out of her. no. she insisted that i was wrong because we had sat at a table for 2... there was no way for them to know that we had friends coming. n nbut this is montreal, on a saturday night, in a restaurant on st. laurent with music blasting. who would expect it to close at 11 00 pm? n nanyway, they decided to argue with me instead of trying to figure out a way to settle the issue. n nthen the 50 poutine arrived. terrible. the meat was inedible. it may have been 25 oz of steak... but 24 ounces were inedible. it was beyond fat. n nwe ate the mediocre french fries, paid the 50 plus tax for the worst poutine i have ever had, and left there very unhappy.","neutral, curiosity, confusion","[INST] A customer left us a 1-star review: 'we had a terrible experience at biarritz this evening. i was there with one other person initially. once we had decided to stay, we called a few other people to see who would join us. we then ordered the 50 poutine... had to see what this was all about. n na little while later, around 11 pm, our friends arrived 6 in total. they were told that the kitchen was closed. they asked if they could get a drink. they were told they could not. so, we had invited them over, it is 17 degrees outside, and they are being told to leave. do you see a problem here? n nand so they left. we should also have left. instead, i tried to discuss what had just happened with the server. she was not interested. i then talked to the manager to see if i could get a tiny bit of understanding out of her. no. she insisted that i was wrong because we had sat at a table for 2... there was no way for them to know that we had friends coming. n nbut this is montreal, on a saturday night, in a restaurant on st. laurent with music blasting. who would expect it to close at 11 00 pm? n nanyway, they decided to argue with me instead of trying to figure out a way to settle the issue. n nthen the 50 poutine arrived. terrible. the meat was inedible. it may have been 25 oz of steak... but 24 ounces were inedible. it was beyond fat. n nwe ate the mediocre french fries, paid the 50 plus tax for the worst poutine i have ever had, and left there very unhappy.' The customer feels neutral, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'we had a terrible experience at biarritz this evening. i was there with one other person initially. once we had decided to stay, we called a few other people to see who would join us. we then ordered the 50 poutine... had to see what this was all about. n na little while later, around 11 pm, our friends arrived 6 in total. they were told that the kitchen was closed. they asked if they could get a drink. they were told they could not. so, we had invited them over, it is 17 degrees outside, and they are being told to leave. do you see a problem here? n nand so they left. we should also have left. instead, i tried to discuss what had just happened with the server. she was not interested. i then talked to the manager to see if i could get a tiny bit of understanding out of her. no. she insisted that i was wrong because we had sat at a table for 2... there was no way for them to know that we had friends coming. n nbut this is montreal, on a saturday night, in a restaurant on st. laurent with music blasting. who would expect it to close at 11 00 pm? n nanyway, they decided to argue with me instead of trying to figure out a way to settle the issue. n nthen the 50 poutine arrived. terrible. the meat was inedible. it may have been 25 oz of steak... but 24 ounces were inedible. it was beyond fat. n nwe ate the mediocre french fries, paid the 50 plus tax for the worst poutine i have ever had, and left there very unhappy.' The customer feels neutral, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Extend kitchen hours: Consider extending the kitchen hours, especially on weekends, to accommodate customers who arrive late.

2. Communicate kitchen closure: If the kitchen is closing, communicate this to customers in a friendly and understanding manner. Offer alternatives, such as drinks or a take-out option, to keep their experience positive.

3. Train staff on customer service: Train staff to handle customer complaints effectively. Encourage them to listen to the customer's concerns, empathize, and offer solutions.

4. Improve food quality: Address the issue of the inedible meat in the poutine."
1,"This place is AWFUL. I have NOTHING nice to say about the Orleans!\n\nBack in December I went to a UNLV basketball game here. I stopped at the Mardi Gras bar before the game to grab a beer with my friends while we waited for the game to start. After drinking the entire beer, I glance at the bottom of my glass, only to find a THICK white film with 7 or 8 dead maggots INSIDE of the glass. After gagging profusely, I spoke to the Food & Beverage Manager, who had me fill out a report with security. I WISH I could post pictures here and show you what filth the Orleans serve to their customers! The response from the bartender who served me? \""My bad.\"" The response from the Food & Beverage Manager? \""Well, I'm sure it's nothing that will kill you.\"" Ummm, what?!?! Considering that NO ONE from The Orleans has tried to contact me to make sure that I actually didn't die from their foul casino and lax sanitary standards, how would they know?? I actually spent the next day vomiting, but I'm sure they don't actually care. \n\nFirst and last time I will ever set foot in this place. I filled out a report, they had all of my contact information - no one thought that maybe a phone call saying, \""I'm really sorry this happened to you\"" would have been in order? Thanks for nothing, Orleans!","this place is awful. i have nothing nice to say about the orleans! n nback in december i went to a unlv basketball game here. i stopped at the mardi gras bar before the game to grab a beer with my friends while we waited for the game to start. after drinking the entire beer, i glance at the bottom of my glass, only to find a thick white film with 7 or 8 dead maggots inside of the glass. after gagging profusely, i spoke to the food beverage manager, who had me fill out a report with security. i wish i could post pictures here and show you what filth the orleans serve to their customers! the response from the bartender who served me? my bad. the response from the food beverage manager? well, i'm sure it's nothing that will kill you. ummm, what?!?! considering that no one from the orleans has tried to contact me to make sure that i actually didn't die from their foul casino and lax sanitary standards, how would they know?? i actually spent the next day vomiting, but i'm sure they don't actually care. n nfirst and last time i will ever set foot in this place. i filled out a report, they had all of my contact information no one thought that maybe a phone call saying, i'm really sorry this happened to you would have been in order? thanks for nothing, orleans!","disgust, annoyance, disappointment","[INST] A customer left us a 1-star review: 'this place is awful. i have nothing nice to say about the orleans! n nback in december i went to a unlv basketball game here. i stopped at the mardi gras bar before the game to grab a beer with my friends while we waited for the game to start. after drinking the entire beer, i glance at the bottom of my glass, only to find a thick white film with 7 or 8 dead maggots inside of the glass. after gagging profusely, i spoke to the food beverage manager, who had me fill out a report with security. i wish i could post pictures here and show you what filth the orleans serve to their customers! the response from the bartender who served me? my bad. the response from the food beverage manager? well, i'm sure it's nothing that will kill you. ummm, what?!?! considering that no one from the orleans has tried to contact me to make sure that i actually didn't die from their foul casino and lax sanitary standards, how would they know?? i actually spent the next day vomiting, but i'm sure they don't actually care. n nfirst and last time i will ever set foot in this place. i filled out a report, they had all of my contact information no one thought that maybe a phone call saying, i'm really sorry this happened to you would have been in order? thanks for nothing, orleans!' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'this place is awful. i have nothing nice to say about the orleans! n nback in december i went to a unlv basketball game here. i stopped at the mardi gras bar before the game to grab a beer with my friends while we waited for the game to start. after drinking the entire beer, i glance at the bottom of my glass, only to find a thick white film with 7 or 8 dead maggots inside of the glass. after gagging profusely, i spoke to the food beverage manager, who had me fill out a report with security. i wish i could post pictures here and show you what filth the orleans serve to their customers! the response from the bartender who served me? my bad. the response from the food beverage manager? well, i'm sure it's nothing that will kill you. ummm, what?!?! considering that no one from the orleans has tried to contact me to make sure that i actually didn't die from their foul casino and lax sanitary standards, how would they know?? i actually spent the next day vomiting, but i'm sure they don't actually care. n nfirst and last time i will ever set foot in this place. i filled out a report, they had all of my contact information no one thought that maybe a phone call saying, i'm really sorry this happened to you would have been in order? thanks for nothing, orleans!' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at The Orleans, the following steps can be taken:

1. Immediate Action: Upon receiving the report of the incident, a member of management should have contacted the customer immediately to express sincere apologies, offer compensation, and assure them of a thorough investigation.

2. Sanitation Standards: Enhance sanitation protocols, particularly in the Mardi Gras bar, to prevent such incidents from happening in the future. Regular inspections and training for staff on proper food and beverage handling procedures are essential."
1,"Another place I'd like to give a negative star review.\n\nFor starters, the lanes have entirely too much oil. I mean like, my ball towel was saturated before the night was over, and I didn't even play 3 entire games.\n\nWe were there sure a fundraiser, and entry was to include a pizza, and a pitcher of soda.\n\nRealizing most of the other bowlers had already received, and consumed their pies, I inquired as to the location of ours, only to be informed that it had already been brought. Funny, nobody told me, or my hungry children.\n\nThe manager seemed quite displeased to be asked to provide us the pizza we were owed, and finally, begrudgingly, brought three measly slices. I asked if that was all we got, and he said \""All the pizza have been brought out\""\n\nDude, we DIDN'T GET OURS!\n\nWhatever, they were just barely doing what they had to.\n\nI would never voluntarily return there on my own, but I would probably go back if I was invited there.\n\nFor the record, I prefer Brunswick lanes over AMF, and I prefer small establishments, rather than large corporate ventures.","another place i'd like to give a negative star review. n nfor starters, the lanes have entirely too much oil. i mean like, my ball towel was saturated before the night was over, and i didn't even play 3 entire games. n nwe were there sure a fundraiser, and entry was to include a pizza, and a pitcher of soda. n nrealizing most of the other bowlers had already received, and consumed their pies, i inquired as to the location of ours, only to be informed that it had already been brought. funny, nobody told me, or my hungry children. n nthe manager seemed quite displeased to be asked to provide us the pizza we were owed, and finally, begrudgingly, brought three measly slices. i asked if that was all we got, and he said all the pizza have been brought out n ndude, we didn't get ours! n nwhatever, they were just barely doing what they had to. n ni would never voluntarily return there on my own, but i would probably go back if i was invited there. n nfor the record, i prefer brunswick lanes over amf, and i prefer small establishments, rather than large corporate ventures.","amusement, realization, neutral","[INST] A customer left us a 1-star review: 'another place i'd like to give a negative star review. n nfor starters, the lanes have entirely too much oil. i mean like, my ball towel was saturated before the night was over, and i didn't even play 3 entire games. n nwe were there sure a fundraiser, and entry was to include a pizza, and a pitcher of soda. n nrealizing most of the other bowlers had already received, and consumed their pies, i inquired as to the location of ours, only to be informed that it had already been brought. funny, nobody told me, or my hungry children. n nthe manager seemed quite displeased to be asked to provide us the pizza we were owed, and finally, begrudgingly, brought three measly slices. i asked if that was all we got, and he said all the pizza have been brought out n ndude, we didn't get ours! n nwhatever, they were just barely doing what they had to. n ni would never voluntarily return there on my own, but i would probably go back if i was invited there. n nfor the record, i prefer brunswick lanes over amf, and i prefer small establishments, rather than large corporate ventures.' The customer feels amusement, realization, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'another place i'd like to give a negative star review. n nfor starters, the lanes have entirely too much oil. i mean like, my ball towel was saturated before the night was over, and i didn't even play 3 entire games. n nwe were there sure a fundraiser, and entry was to include a pizza, and a pitcher of soda. n nrealizing most of the other bowlers had already received, and consumed their pies, i inquired as to the location of ours, only to be informed that it had already been brought. funny, nobody told me, or my hungry children. n nthe manager seemed quite displeased to be asked to provide us the pizza we were owed, and finally, begrudgingly, brought three measly slices. i asked if that was all we got, and he said all the pizza have been brought out n ndude, we didn't get ours! n nwhatever, they were just barely doing what they had to. n ni would never voluntarily return there on my own, but i would probably go back if i was invited there. n nfor the record, i prefer brunswick lanes over amf, and i prefer small establishments, rather than large corporate ventures.' The customer feels amusement, realization, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Lane conditions: Adjust the oiling schedule to ensure a balance between traction and control, and consider providing options for different skill levels.

2. Communication: Improve communication with customers, especially during events like fundraisers. Make sure all participants are informed about their included benefits, such as pizza and drinks, and ensure timely delivery.

3. Customer service: Train staff to be more attentive and friendly, especially when addressing customer concerns. Ensure they are equipped to handle situations professionally and courteously."
1,Terrible wings and service was not great. Waste of money the waitress was nowhere to be found anytime we needed anything.  Also she was too busy rubbing her stomach to pay attention to her customers!  NEVER AGAIN HOOTERS!!!,terrible wings and service was not great. waste of money the waitress was nowhere to be found anytime we needed anything. also she was too busy rubbing her stomach to pay attention to her customers! never again hooters!!!,"disappointment, annoyance, disapproval","[INST] A customer left us a 1-star review: 'terrible wings and service was not great. waste of money the waitress was nowhere to be found anytime we needed anything. also she was too busy rubbing her stomach to pay attention to her customers! never again hooters!!!' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'terrible wings and service was not great. waste of money the waitress was nowhere to be found anytime we needed anything. also she was too busy rubbing her stomach to pay attention to her customers! never again hooters!!!' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Improve Food Quality: Address the issue of the customer's dissatisfaction with the wings by ensuring consistent quality in food preparation. This could involve training staff in cooking techniques, using higher quality ingredients, or implementing a quality control process.

2. Enhance Customer Service: The customer felt that the waitress was not attentive. It's crucial to train staff on the importance of customer service and the need to prioritize customer needs. This could involve regular training sessions, feedback meetings, or performance evaluations.

3. Timely Response: The customer mentioned that the waitress was ""nowhere to be found"" when they needed assistance."
1,"My family went there to watch March Madness and get quick bite to eat.  My husband raved about their beers and he said the food is ok so my daughter and I decided to give it a try.  I ordered fish and chips, my daughter ordered a burger and onion rings, my husband ordered sandwich and onion ring.  We waited long time to get our drinks and food.  When we got the food I was very disappointed.  My fish was so greasy that I had to blot out the oil on my napkin which soaked my napkin.  My fries greasy and when I picked it up it was limp and very salty.  My husband gave me his onion rings and it was same as my fries (greasy and salty).  It looks to me they just dropped the fries and onion rings for few seconds and took it out.  My daughter said her burger was worse than Mcdonalds burger.  I had to flag down our waitress as she never came by to see how our food was and told her the fries were uneatable and would like a sald instead.  I only asked for olive oil and lemon wedges and my daughter asked for ranch dressing for the burger.  The lettuce in salad was wilted.  I was only able to stomach couple bites.  When we finally got the bill she charged us for the Ranch dressing.  When I sent e-mail to Zipps the response I got was that they have the highest quality food and the prices area very reasonable.  It is customary to charge for side of Ranch and that they hope I would give them a try again.  I don't think so.","my family went there to watch march madness and get quick bite to eat. my husband raved about their beers and he said the food is ok so my daughter and i decided to give it a try. i ordered fish and chips, my daughter ordered a burger and onion rings, my husband ordered sandwich and onion ring. we waited long time to get our drinks and food. when we got the food i was very disappointed. my fish was so greasy that i had to blot out the oil on my napkin which soaked my napkin. my fries greasy and when i picked it up it was limp and very salty. my husband gave me his onion rings and it was same as my fries greasy and salty . it looks to me they just dropped the fries and onion rings for few seconds and took it out. my daughter said her burger was worse than mcdonalds burger. i had to flag down our waitress as she never came by to see how our food was and told her the fries were uneatable and would like a sald instead. i only asked for olive oil and lemon wedges and my daughter asked for ranch dressing for the burger. the lettuce in salad was wilted. i was only able to stomach couple bites. when we finally got the bill she charged us for the ranch dressing. when i sent e mail to zipps the response i got was that they have the highest quality food and the prices area very reasonable. it is customary to charge for side of ranch and that they hope i would give them a try again. i don't think so.","disappointment, neutral, annoyance","[INST] A customer left us a 1-star review: 'my family went there to watch march madness and get quick bite to eat. my husband raved about their beers and he said the food is ok so my daughter and i decided to give it a try. i ordered fish and chips, my daughter ordered a burger and onion rings, my husband ordered sandwich and onion ring. we waited long time to get our drinks and food. when we got the food i was very disappointed. my fish was so greasy that i had to blot out the oil on my napkin which soaked my napkin. my fries greasy and when i picked it up it was limp and very salty. my husband gave me his onion rings and it was same as my fries greasy and salty . it looks to me they just dropped the fries and onion rings for few seconds and took it out. my daughter said her burger was worse than mcdonalds burger. i had to flag down our waitress as she never came by to see how our food was and told her the fries were uneatable and would like a sald instead. i only asked for olive oil and lemon wedges and my daughter asked for ranch dressing for the burger. the lettuce in salad was wilted. i was only able to stomach couple bites. when we finally got the bill she charged us for the ranch dressing. when i sent e mail to zipps the response i got was that they have the highest quality food and the prices area very reasonable. it is customary to charge for side of ranch and that they hope i would give them a try again. i don't think so.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'my family went there to watch march madness and get quick bite to eat. my husband raved about their beers and he said the food is ok so my daughter and i decided to give it a try. i ordered fish and chips, my daughter ordered a burger and onion rings, my husband ordered sandwich and onion ring. we waited long time to get our drinks and food. when we got the food i was very disappointed. my fish was so greasy that i had to blot out the oil on my napkin which soaked my napkin. my fries greasy and when i picked it up it was limp and very salty. my husband gave me his onion rings and it was same as my fries greasy and salty . it looks to me they just dropped the fries and onion rings for few seconds and took it out. my daughter said her burger was worse than mcdonalds burger. i had to flag down our waitress as she never came by to see how our food was and told her the fries were uneatable and would like a sald instead. i only asked for olive oil and lemon wedges and my daughter asked for ranch dressing for the burger. the lettuce in salad was wilted. i was only able to stomach couple bites. when we finally got the bill she charged us for the ranch dressing. when i sent e mail to zipps the response i got was that they have the highest quality food and the prices area very reasonable. it is customary to charge for side of ranch and that they hope i would give them a try again. i don't think so.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on several key areas:

1. Speed up service: The customer mentions waiting a long time for their drinks and food. Improving the speed of service can be achieved by optimizing kitchen workflow, training staff to work efficiently, and ensuring adequate staffing during peak hours.

2. Food quality: The customer found the food to be greasy, salty, and in some cases, not up to par with fast-food chains. To address this, we can focus on improving the quality of our ingredients, cooking techniques, and seasoning to ensure our food is fresh, flavorful, and less greasy."
1,"No problem with the food here, just the service. I have ordered food from here 3 times, once takeout and twice delivery. Everytime I have put an order in here they get something on the order wrong. When I try to make a complaint about it the staff is very rude and not apologetic at all. This location has very young girls taking the orders and it is my feeling that they don't pay attention very well since they get the order wrong every time. I will never order from this location again because of the terrible service and uncaring staff.","no problem with the food here, just the service. i have ordered food from here 3 times, once takeout and twice delivery. everytime i have put an order in here they get something on the order wrong. when i try to make a complaint about it the staff is very rude and not apologetic at all. this location has very young girls taking the orders and it is my feeling that they don't pay attention very well since they get the order wrong every time. i will never order from this location again because of the terrible service and uncaring staff.","annoyance, disapproval, neutral","[INST] A customer left us a 1-star review: 'no problem with the food here, just the service. i have ordered food from here 3 times, once takeout and twice delivery. everytime i have put an order in here they get something on the order wrong. when i try to make a complaint about it the staff is very rude and not apologetic at all. this location has very young girls taking the orders and it is my feeling that they don't pay attention very well since they get the order wrong every time. i will never order from this location again because of the terrible service and uncaring staff.' The customer feels annoyance, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'no problem with the food here, just the service. i have ordered food from here 3 times, once takeout and twice delivery. everytime i have put an order in here they get something on the order wrong. when i try to make a complaint about it the staff is very rude and not apologetic at all. this location has very young girls taking the orders and it is my feeling that they don't pay attention very well since they get the order wrong every time. i will never order from this location again because of the terrible service and uncaring staff.' The customer feels annoyance, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review by acknowledging the customer's frustration with the service and apologize for the inconvenience they have experienced.

2. Address the problem: Investigate the issue and identify the root cause of the repeated errors in orders. This could involve training staff, improving communication, or implementing new processes to ensure accuracy.

3. Offer a solution: Offer the customer a solution, such as a complimentary meal or a discount on their next order, as a gesture of goodwill and to make amends for the poor service they have received."
1,"I'm not really one to write many reviews but having been so maltreated by this store and given my ire is still so up,i feel compelled to do so and hopefully warn others who are thinking of purchasing from this store.\nI should have trusted my instincts that a store that hardly labels their merchandise with price tags and continually has signs for discounts on certain items but leaving it vague and murky as to what items might be discounted and having prior history with them knowing you can haggle-i find that super sketchy.\n Still I purchased a dining room table and chairs&bench and spent over 2000 in their store in the fall because i fell in love with their tsunami table.\nOver the week-end I picked up two footstools and discovered one was cracked at the leg.The very next day I went back to the store with my receipt and explained that one stool was damaged and I wanted a refund..I met with an incredibly rude and hostile employee who basically drilled me about why I would not want a replacement stool from another store and threw my receipt at me!she told me I could not have a refund and told me that I would only be refunded on Monday.Wow.\nI guess i'll find out if she is truly the manager of the store as she said she was and i'm still unsure if I will be reimbursed and they kept the merchandise-crazy thing too is that my saleslady from the night before was there when I returend the next day and didn't say one word.\nReally really bad customer service-the worst.","i'm not really one to write many reviews but having been so maltreated by this store and given my ire is still so up,i feel compelled to do so and hopefully warn others who are thinking of purchasing from this store. ni should have trusted my instincts that a store that hardly labels their merchandise with price tags and continually has signs for discounts on certain items but leaving it vague and murky as to what items might be discounted and having prior history with them knowing you can haggle i find that super sketchy. n still i purchased a dining room table and chairs bench and spent over 2000 in their store in the fall because i fell in love with their tsunami table. nover the week end i picked up two footstools and discovered one was cracked at the leg.the very next day i went back to the store with my receipt and explained that one stool was damaged and i wanted a refund..i met with an incredibly rude and hostile employee who basically drilled me about why i would not want a replacement stool from another store and threw my receipt at me!she told me i could not have a refund and told me that i would only be refunded on monday.wow. ni guess i'll find out if she is truly the manager of the store as she said she was and i'm still unsure if i will be reimbursed and they kept the merchandise crazy thing too is that my saleslady from the night before was there when i returend the next day and didn't say one word. nreally really bad customer service the worst.","optimism, disapproval, neutral","[INST] A customer left us a 1-star review: 'i'm not really one to write many reviews but having been so maltreated by this store and given my ire is still so up,i feel compelled to do so and hopefully warn others who are thinking of purchasing from this store. ni should have trusted my instincts that a store that hardly labels their merchandise with price tags and continually has signs for discounts on certain items but leaving it vague and murky as to what items might be discounted and having prior history with them knowing you can haggle i find that super sketchy. n still i purchased a dining room table and chairs bench and spent over 2000 in their store in the fall because i fell in love with their tsunami table. nover the week end i picked up two footstools and discovered one was cracked at the leg.the very next day i went back to the store with my receipt and explained that one stool was damaged and i wanted a refund..i met with an incredibly rude and hostile employee who basically drilled me about why i would not want a replacement stool from another store and threw my receipt at me!she told me i could not have a refund and told me that i would only be refunded on monday.wow. ni guess i'll find out if she is truly the manager of the store as she said she was and i'm still unsure if i will be reimbursed and they kept the merchandise crazy thing too is that my saleslady from the night before was there when i returend the next day and didn't say one word. nreally really bad customer service the worst.' The customer feels optimism, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i'm not really one to write many reviews but having been so maltreated by this store and given my ire is still so up,i feel compelled to do so and hopefully warn others who are thinking of purchasing from this store. ni should have trusted my instincts that a store that hardly labels their merchandise with price tags and continually has signs for discounts on certain items but leaving it vague and murky as to what items might be discounted and having prior history with them knowing you can haggle i find that super sketchy. n still i purchased a dining room table and chairs bench and spent over 2000 in their store in the fall because i fell in love with their tsunami table. nover the week end i picked up two footstools and discovered one was cracked at the leg.the very next day i went back to the store with my receipt and explained that one stool was damaged and i wanted a refund..i met with an incredibly rude and hostile employee who basically drilled me about why i would not want a replacement stool from another store and threw my receipt at me!she told me i could not have a refund and told me that i would only be refunded on monday.wow. ni guess i'll find out if she is truly the manager of the store as she said she was and i'm still unsure if i will be reimbursed and they kept the merchandise crazy thing too is that my saleslady from the night before was there when i returend the next day and didn't say one word. nreally really bad customer service the worst.' The customer feels optimism, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Improve labeling and pricing of merchandise to avoid confusion and mistrust.
2. Clarify the discount policy to make it more transparent and less vague.
3. Train staff on customer service skills, particularly in handling returns and complaints with empathy and professionalism.
4. Offer a prompt and fair resolution for damaged goods, such as a refund or replacement, without requiring the customer to provide additional justification.
5. Encourage staff to acknowledge and engage with customers who return with complaints, even if they were not the original salesperson."
1,"NO - NO - NO....enough said. i have NO nice words.  We stopped here for dinner during the RAGNAR race last year.  The fact that the group of us had been running since 8am that morning and had just snack on nuts, fruits and supplements we were STARVING. \n\num yea, my friend order seaweed salad, it came to the table and it looked like it was swimming in dressing.  the seaweed was soggy and rubber like, not CRISP and FRESH.  \n\nSUSHI - lots of rice, little fish\n\nWONTON SOUP - i would've been better off w/ a $0.17 pack of Top Ramen\n\nNO BUENO, don't come here.  There many AYCE sushi places in the valley, try them out instead.  You'll be highly upset for wasting money at this place.\n\nYELPERS, start using yelp to your advantage. I will not name a competitor on a bad review but...there is a CHECK-IN deal for a competitor AYCE sushi spot on yelp.  I'm not saying but I'm JUST saying.  Cross streets are trop/decatur...","no no no....enough said. i have no nice words. we stopped here for dinner during the ragnar race last year. the fact that the group of us had been running since 8am that morning and had just snack on nuts, fruits and supplements we were starving. n num yea, my friend order seaweed salad, it came to the table and it looked like it was swimming in dressing. the seaweed was soggy and rubber like, not crisp and fresh. n nsushi lots of rice, little fish n nwonton soup i would've been better off w a 0.17 pack of top ramen n nno bueno, don't come here. there many ayce sushi places in the valley, try them out instead. you'll be highly upset for wasting money at this place. n nyelpers, start using yelp to your advantage. i will not name a competitor on a bad review but...there is a check in deal for a competitor ayce sushi spot on yelp. i'm not saying but i'm just saying. cross streets are trop decatur...","disapproval, neutral, annoyance","[INST] A customer left us a 1-star review: 'no no no....enough said. i have no nice words. we stopped here for dinner during the ragnar race last year. the fact that the group of us had been running since 8am that morning and had just snack on nuts, fruits and supplements we were starving. n num yea, my friend order seaweed salad, it came to the table and it looked like it was swimming in dressing. the seaweed was soggy and rubber like, not crisp and fresh. n nsushi lots of rice, little fish n nwonton soup i would've been better off w a 0.17 pack of top ramen n nno bueno, don't come here. there many ayce sushi places in the valley, try them out instead. you'll be highly upset for wasting money at this place. n nyelpers, start using yelp to your advantage. i will not name a competitor on a bad review but...there is a check in deal for a competitor ayce sushi spot on yelp. i'm not saying but i'm just saying. cross streets are trop decatur...' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'no no no....enough said. i have no nice words. we stopped here for dinner during the ragnar race last year. the fact that the group of us had been running since 8am that morning and had just snack on nuts, fruits and supplements we were starving. n num yea, my friend order seaweed salad, it came to the table and it looked like it was swimming in dressing. the seaweed was soggy and rubber like, not crisp and fresh. n nsushi lots of rice, little fish n nwonton soup i would've been better off w a 0.17 pack of top ramen n nno bueno, don't come here. there many ayce sushi places in the valley, try them out instead. you'll be highly upset for wasting money at this place. n nyelpers, start using yelp to your advantage. i will not name a competitor on a bad review but...there is a check in deal for a competitor ayce sushi spot on yelp. i'm not saying but i'm just saying. cross streets are trop decatur...' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of food: Ensure that the seaweed salad is fresh, crisp, and not soggy or rubbery. Improve the presentation of the dish to make it more appealing.

2. Timeliness of service: Given that the customers were running a race and likely very hungry, it's crucial to serve their food promptly.

3. Portion size and variety: The customer mentioned that the sushi had a lot of rice and little fish. We can work on balancing the portions to provide a more satisfying meal."
1,"Disappointed!!\nI been to don pedro restaurants before, but this was my first time at this location. The place was almost empty so we got seated right away.\nFive minutes later our waitress arrived not very friendly at all.\nI  order sopa de tortilla witch I usually enjoy having (even when is hot). 20 minutes later pass after a got my soup. it was served in a huge bowl, boiling hot.the taste was nasty it tasted like water with grease and dry chile.big chunks of chicken I mean DISGUSTING ...THE waitress didn't bother to ask how the foo\nd was.she took my bowl exactly how it was  served!\npoor service & flavorless food. never coming back!!","disappointed!! ni been to don pedro restaurants before, but this was my first time at this location. the place was almost empty so we got seated right away. nfive minutes later our waitress arrived not very friendly at all. ni order sopa de tortilla witch i usually enjoy having even when is hot . 20 minutes later pass after a got my soup. it was served in a huge bowl, boiling hot.the taste was nasty it tasted like water with grease and dry chile.big chunks of chicken i mean disgusting ...the waitress didn't bother to ask how the foo nd was.she took my bowl exactly how it was served! npoor service flavorless food. never coming back!!","disappointment, annoyance, disgust","[INST] A customer left us a 1-star review: 'disappointed!! ni been to don pedro restaurants before, but this was my first time at this location. the place was almost empty so we got seated right away. nfive minutes later our waitress arrived not very friendly at all. ni order sopa de tortilla witch i usually enjoy having even when is hot . 20 minutes later pass after a got my soup. it was served in a huge bowl, boiling hot.the taste was nasty it tasted like water with grease and dry chile.big chunks of chicken i mean disgusting ...the waitress didn't bother to ask how the foo nd was.she took my bowl exactly how it was served! npoor service flavorless food. never coming back!!' The customer feels disappointment, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'disappointed!! ni been to don pedro restaurants before, but this was my first time at this location. the place was almost empty so we got seated right away. nfive minutes later our waitress arrived not very friendly at all. ni order sopa de tortilla witch i usually enjoy having even when is hot . 20 minutes later pass after a got my soup. it was served in a huge bowl, boiling hot.the taste was nasty it tasted like water with grease and dry chile.big chunks of chicken i mean disgusting ...the waitress didn't bother to ask how the foo nd was.she took my bowl exactly how it was served! npoor service flavorless food. never coming back!!' The customer feels disappointment, annoyance, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Training: Train staff to be more welcoming and friendly towards customers. This includes greeting customers promptly and maintaining a positive attitude throughout their visit.

2. Food Quality: Ensure that the food served is of high quality, especially for popular dishes like Sopa de Tortilla. This could involve improving the recipe, sourcing better ingredients, or ensuring that the food is cooked properly.

3. Timeliness: Strive to serve food in a timely manner. If there are delays, communicate this to the customer and offer an apology or compensation."
1,My husband and I had a bad experience renting a car in La Vegas. They tried to charge us for gas even though we filled up before we returned the car.  We had a receipt so we were able to get it removed. Why should we have to go through the hassle.,my husband and i had a bad experience renting a car in la vegas. they tried to charge us for gas even though we filled up before we returned the car. we had a receipt so we were able to get it removed. why should we have to go through the hassle.,"disappointment, sadness, annoyance","[INST] A customer left us a 1-star review: 'my husband and i had a bad experience renting a car in la vegas. they tried to charge us for gas even though we filled up before we returned the car. we had a receipt so we were able to get it removed. why should we have to go through the hassle.' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'my husband and i had a bad experience renting a car in la vegas. they tried to charge us for gas even though we filled up before we returned the car. we had a receipt so we were able to get it removed. why should we have to go through the hassle.' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review by acknowledging the customer's frustration and apologizing for the inconvenience they experienced.

2. Investigate the issue: Look into the specific incident to understand what went wrong and prevent it from happening again.

3. Offer a solution: Offer a genuine solution, such as a refund or a discount on their next rental, to make amends for the bad experience.

4. Improve processes: Review our gas policy and ensure that it is clearly communicated to customers, and that our staff are trained to follow it consistently."
1,"I saw Mumford and Sons here and it was the worst concert I've ever been to. They made you take off the caps of any water bottles you were taking in making it extremely inconvenient to stay hydrated on a hot summer night. You could not hear ANYTHING on the lawn. The faint sound of the band was either muffled by chants of \""Turn it up!\"" or hushes from the crowd in attempt to get people quite enough to make out what song the band was singer. According to their facebook page people who attended different concerts experienced the same issues. Save yourself some money and buy a live album.",i saw mumford and sons here and it was the worst concert i've ever been to. they made you take off the caps of any water bottles you were taking in making it extremely inconvenient to stay hydrated on a hot summer night. you could not hear anything on the lawn. the faint sound of the band was either muffled by chants of turn it up! or hushes from the crowd in attempt to get people quite enough to make out what song the band was singer. according to their facebook page people who attended different concerts experienced the same issues. save yourself some money and buy a live album.,"annoyance, disappointment, neutral","[INST] A customer left us a 1-star review: 'i saw mumford and sons here and it was the worst concert i've ever been to. they made you take off the caps of any water bottles you were taking in making it extremely inconvenient to stay hydrated on a hot summer night. you could not hear anything on the lawn. the faint sound of the band was either muffled by chants of turn it up! or hushes from the crowd in attempt to get people quite enough to make out what song the band was singer. according to their facebook page people who attended different concerts experienced the same issues. save yourself some money and buy a live album.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i saw mumford and sons here and it was the worst concert i've ever been to. they made you take off the caps of any water bottles you were taking in making it extremely inconvenient to stay hydrated on a hot summer night. you could not hear anything on the lawn. the faint sound of the band was either muffled by chants of turn it up! or hushes from the crowd in attempt to get people quite enough to make out what song the band was singer. according to their facebook page people who attended different concerts experienced the same issues. save yourself some money and buy a live album.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Address the water bottle policy: Review the current policy on bringing water bottles into the venue and consider allowing small, sealed water bottles or providing free water refill stations.

2. Improve sound quality: Investigate and address any issues with the sound system to ensure clear and audible music for all concertgoers, especially those on the lawn.

3. Address crowd management: Implement strategies to manage the crowd more effectively, such as providing clear instructions and signage, and encouraging audience members to be respectful of others during performances."
1,"At first the experience was good. The rep at this company was very friendly and seemed to listen to our needs. After talking to them specifically about the type of dog we have (a Pitbull) and that many management companies don't accept them, we were assured that was not an issue with the property we were looking at. Even their own website said on that property listing (and others) there were no breed restrictions. However after turning in our non refundable app fee, they stated that due to the breed of our dog we were not able to obtain the house...They refused to refund the app fee (due to it not being refundable) even though they were in the wrong here...they told us before we applied that the dog was no issue..Also not only did they refuse to refund the app fee they didn't even offer to use the files or app fee we paid towards another property application. The manager there tried to tell my roommate that he sits next to his rep and he knows he never said anything like this...ya we wouldn't just make this up also the manager leaves by 5 i think if i remember correctly. Most of the calls we had with the rep were after 6pm. Be very cautious in using this company. I personally don't recommend them due to my experience with them.","at first the experience was good. the rep at this company was very friendly and seemed to listen to our needs. after talking to them specifically about the type of dog we have a pitbull and that many management companies don't accept them, we were assured that was not an issue with the property we were looking at. even their own website said on that property listing and others there were no breed restrictions. however after turning in our non refundable app fee, they stated that due to the breed of our dog we were not able to obtain the house...they refused to refund the app fee due to it not being refundable even though they were in the wrong here...they told us before we applied that the dog was no issue..also not only did they refuse to refund the app fee they didn't even offer to use the files or app fee we paid towards another property application. the manager there tried to tell my roommate that he sits next to his rep and he knows he never said anything like this...ya we wouldn't just make this up also the manager leaves by 5 i think if i remember correctly. most of the calls we had with the rep were after 6pm. be very cautious in using this company. i personally don't recommend them due to my experience with them.","neutral, disapproval, disappointment","[INST] A customer left us a 1-star review: 'at first the experience was good. the rep at this company was very friendly and seemed to listen to our needs. after talking to them specifically about the type of dog we have a pitbull and that many management companies don't accept them, we were assured that was not an issue with the property we were looking at. even their own website said on that property listing and others there were no breed restrictions. however after turning in our non refundable app fee, they stated that due to the breed of our dog we were not able to obtain the house...they refused to refund the app fee due to it not being refundable even though they were in the wrong here...they told us before we applied that the dog was no issue..also not only did they refuse to refund the app fee they didn't even offer to use the files or app fee we paid towards another property application. the manager there tried to tell my roommate that he sits next to his rep and he knows he never said anything like this...ya we wouldn't just make this up also the manager leaves by 5 i think if i remember correctly. most of the calls we had with the rep were after 6pm. be very cautious in using this company. i personally don't recommend them due to my experience with them.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'at first the experience was good. the rep at this company was very friendly and seemed to listen to our needs. after talking to them specifically about the type of dog we have a pitbull and that many management companies don't accept them, we were assured that was not an issue with the property we were looking at. even their own website said on that property listing and others there were no breed restrictions. however after turning in our non refundable app fee, they stated that due to the breed of our dog we were not able to obtain the house...they refused to refund the app fee due to it not being refundable even though they were in the wrong here...they told us before we applied that the dog was no issue..also not only did they refuse to refund the app fee they didn't even offer to use the files or app fee we paid towards another property application. the manager there tried to tell my roommate that he sits next to his rep and he knows he never said anything like this...ya we wouldn't just make this up also the manager leaves by 5 i think if i remember correctly. most of the calls we had with the rep were after 6pm. be very cautious in using this company. i personally don't recommend them due to my experience with them.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps can be taken:

1. Acknowledge the customer's disappointment and apologize for the inconvenience caused.
2. Investigate the issue to confirm whether the representative provided incorrect information about the breed restrictions.
3. If the representative did provide incorrect information, take responsibility for the mistake and offer a full refund of the non-refundable application fee.
4. If the representative did not provide incorrect information, explain the breed restrictions policy clearly and offer to help the customer find a suitable property that accepts pitbulls.
5. Offer to waive the application fee for any future applications with the company as a gesture of goodwill."
1,Here's another sucky airport bar with crappy food.  I ordered the nachos as they only had a few food items on their menu.  They sucked!  They were wet and flavorless. Make sure to ask up front to separate alcohol on your check.  I asked when the waitress brought me the beer I ordered and she told me they were already on one check.  WTF?  Go back and separate them then!  I will not be back here.  If you are looking for food before your flight I suggest stopping off before you reach the airport.,here's another sucky airport bar with crappy food. i ordered the nachos as they only had a few food items on their menu. they sucked! they were wet and flavorless. make sure to ask up front to separate alcohol on your check. i asked when the waitress brought me the beer i ordered and she told me they were already on one check. wtf? go back and separate them then! i will not be back here. if you are looking for food before your flight i suggest stopping off before you reach the airport.,"annoyance, neutral, anger","[INST] A customer left us a 1-star review: 'here's another sucky airport bar with crappy food. i ordered the nachos as they only had a few food items on their menu. they sucked! they were wet and flavorless. make sure to ask up front to separate alcohol on your check. i asked when the waitress brought me the beer i ordered and she told me they were already on one check. wtf? go back and separate them then! i will not be back here. if you are looking for food before your flight i suggest stopping off before you reach the airport.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'here's another sucky airport bar with crappy food. i ordered the nachos as they only had a few food items on their menu. they sucked! they were wet and flavorless. make sure to ask up front to separate alcohol on your check. i asked when the waitress brought me the beer i ordered and she told me they were already on one check. wtf? go back and separate them then! i will not be back here. if you are looking for food before your flight i suggest stopping off before you reach the airport.' The customer feels annoyance, neutral, anger. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Enhance food quality: Improve the taste and presentation of our nachos to make them more appealing and flavorful.

2. Clarify menu and pricing: Ensure that the menu is clear and easy to understand, including any additional charges for alcohol.

3. Separate checks for alcohol and food: Make it a standard practice to separate checks for alcohol and food to avoid confusion and ensure that customers are aware of the total cost of their order."
1,"I COULD BE SHORT AND SWEET AND JUST DITTO 'JENNA FROM HOUSTON', But I won't need to add some comments so EVERYONE PLEASE READ OR ENTER AT YOUR OWN RISK....\n\nIt was Sat evening between 6-8 PM major dinner time...(Staff and their family must park in the lot) just to make it look busy and desirable N O T only 1 other table of  2 inside..Now if that wasn't a RED FLAG all by itself The hostess/owner (WOW) what a miserable unhappy soul she barely greeted us \""all I can remember her saying is 4\"", nothing else..We entered the so called remodeled from previous owner (which we've frequented) before and ALL THEY DID WAS PAINT not sure they even bothered updating anything and definitely bathroom were FILTHY.\n\nSo  without a smile or any nicesities at all she basically through the menus down and 5-8 minutes later our so called waiter again with a definite attitude problem barely answered any of our questions or I might say at least with no energy and definitely NO smile.  Asked if we wanted anything to drink....WE all (4) of us really wanted to LEAVE sooooo sorry that we didn't.\n\nWe preceded to order (MISTAKE) ALL BY ITSELF....Salad was extra\nand came in a plastic bowl half full....dinners came YUK......No taste whatsoever on the spaghetti w/marinara  and everyone else had some sort of negative about their meal also....\n\nSTAY AWAY...........DON'T WASTE YOUR MONEY OR TIME.....\nYOU COULD DO BETTER AT THE FOOD COURT ANYDAY\n\nMarge G.\nGilbert,AZ","i could be short and sweet and just ditto 'jenna from houston', but i won't need to add some comments so everyone please read or enter at your own risk.... n nit was sat evening between 6 8 pm major dinner time... staff and their family must park in the lot just to make it look busy and desirable n o t only 1 other table of 2 inside..now if that wasn't a red flag all by itself the hostess owner wow what a miserable unhappy soul she barely greeted us all i can remember her saying is 4 , nothing else..we entered the so called remodeled from previous owner which we've frequented before and all they did was paint not sure they even bothered updating anything and definitely bathroom were filthy. n nso without a smile or any nicesities at all she basically through the menus down and 5 8 minutes later our so called waiter again with a definite attitude problem barely answered any of our questions or i might say at least with no energy and definitely no smile. asked if we wanted anything to drink....we all 4 of us really wanted to leave sooooo sorry that we didn't. n nwe preceded to order mistake all by itself....salad was extra nand came in a plastic bowl half full....dinners came yuk......no taste whatsoever on the spaghetti w marinara and everyone else had some sort of negative about their meal also.... n nstay away...........don't waste your money or time..... nyou could do better at the food court anyday n nmarge g. ngilbert,az","disappointment, neutral, sadness","[INST] A customer left us a 1-star review: 'i could be short and sweet and just ditto 'jenna from houston', but i won't need to add some comments so everyone please read or enter at your own risk.... n nit was sat evening between 6 8 pm major dinner time... staff and their family must park in the lot just to make it look busy and desirable n o t only 1 other table of 2 inside..now if that wasn't a red flag all by itself the hostess owner wow what a miserable unhappy soul she barely greeted us all i can remember her saying is 4 , nothing else..we entered the so called remodeled from previous owner which we've frequented before and all they did was paint not sure they even bothered updating anything and definitely bathroom were filthy. n nso without a smile or any nicesities at all she basically through the menus down and 5 8 minutes later our so called waiter again with a definite attitude problem barely answered any of our questions or i might say at least with no energy and definitely no smile. asked if we wanted anything to drink....we all 4 of us really wanted to leave sooooo sorry that we didn't. n nwe preceded to order mistake all by itself....salad was extra nand came in a plastic bowl half full....dinners came yuk......no taste whatsoever on the spaghetti w marinara and everyone else had some sort of negative about their meal also.... n nstay away...........don't waste your money or time..... nyou could do better at the food court anyday n nmarge g. ngilbert,az' The customer feels disappointment, neutral, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i could be short and sweet and just ditto 'jenna from houston', but i won't need to add some comments so everyone please read or enter at your own risk.... n nit was sat evening between 6 8 pm major dinner time... staff and their family must park in the lot just to make it look busy and desirable n o t only 1 other table of 2 inside..now if that wasn't a red flag all by itself the hostess owner wow what a miserable unhappy soul she barely greeted us all i can remember her saying is 4 , nothing else..we entered the so called remodeled from previous owner which we've frequented before and all they did was paint not sure they even bothered updating anything and definitely bathroom were filthy. n nso without a smile or any nicesities at all she basically through the menus down and 5 8 minutes later our so called waiter again with a definite attitude problem barely answered any of our questions or i might say at least with no energy and definitely no smile. asked if we wanted anything to drink....we all 4 of us really wanted to leave sooooo sorry that we didn't. n nwe preceded to order mistake all by itself....salad was extra nand came in a plastic bowl half full....dinners came yuk......no taste whatsoever on the spaghetti w marinara and everyone else had some sort of negative about their meal also.... n nstay away...........don't waste your money or time..... nyou could do better at the food court anyday n nmarge g. ngilbert,az' The customer feels disappointment, neutral, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on several key areas:

1. Staff Attitude: Train staff to greet customers warmly and maintain a positive attitude throughout their shift. This includes the hostess, who should make an effort to engage with customers and provide a friendly welcome.

2. Cleanliness: Ensure that the restaurant is clean, particularly the bathrooms. Regular cleaning and maintenance are essential to maintain a high standard of hygiene.

3. Food Quality: Improve the taste and presentation of the food, particularly the spaghetti with marinara sauce. This could involve adjusting recipes, sourcing better ingredients, or hiring a skilled chef."
1,It's 11:30 at night went to check into the hotel after a long 6 hour drive an was denied a hotel room because I dot have a credit card. I explained to to him I had more than enough cash an he questioned me as to why I had so much an told me he couldn't do anything WILL NEVER be staying at a comfort inn ever again,it's 11 30 at night went to check into the hotel after a long 6 hour drive an was denied a hotel room because i dot have a credit card. i explained to to him i had more than enough cash an he questioned me as to why i had so much an told me he couldn't do anything will never be staying at a comfort inn ever again,"neutral, disappointment, annoyance","[INST] A customer left us a 1-star review: 'it's 11 30 at night went to check into the hotel after a long 6 hour drive an was denied a hotel room because i dot have a credit card. i explained to to him i had more than enough cash an he questioned me as to why i had so much an told me he couldn't do anything will never be staying at a comfort inn ever again' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'it's 11 30 at night went to check into the hotel after a long 6 hour drive an was denied a hotel room because i dot have a credit card. i explained to to him i had more than enough cash an he questioned me as to why i had so much an told me he couldn't do anything will never be staying at a comfort inn ever again' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Implement a cash-only option for booking rooms: To avoid similar situations in the future, consider offering a cash-only option for booking rooms. This would allow customers who do not have a credit card to still be able to reserve a room.

2. Improve communication skills: Train staff to communicate effectively and empathetically with customers. In this case, the staff member could have explained the policy more clearly and offered alternative solutions, such as calling a local ATM or offering a different payment method.

3. Offer flexible payment options: Offer multiple payment options, such as credit card, debit card, cash, and mobile payments, to accommodate a wider range of customers."
1,"I just ordered 2 cheese steak combos, what a disappointment. Definitely not authentic, if you are wondering I am from Philadelphia.  Over priced and the sandwich is very small, $26.60 for the two combos. Check out my photos for a better reference.   The website photo makes the sandwich  look much bigger.  I will not be returning.","i just ordered 2 cheese steak combos, what a disappointment. definitely not authentic, if you are wondering i am from philadelphia. over priced and the sandwich is very small, 26.60 for the two combos. check out my photos for a better reference. the website photo makes the sandwich look much bigger. i will not be returning.","disappointment, disapproval, neutral","[INST] A customer left us a 1-star review: 'i just ordered 2 cheese steak combos, what a disappointment. definitely not authentic, if you are wondering i am from philadelphia. over priced and the sandwich is very small, 26.60 for the two combos. check out my photos for a better reference. the website photo makes the sandwich look much bigger. i will not be returning.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i just ordered 2 cheese steak combos, what a disappointment. definitely not authentic, if you are wondering i am from philadelphia. over priced and the sandwich is very small, 26.60 for the two combos. check out my photos for a better reference. the website photo makes the sandwich look much bigger. i will not be returning.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  1. Authenticity: To improve the authenticity of our cheese steak combos, we could consider consulting with a Philadelphia-based expert or restaurant to ensure our recipe and preparation methods align with traditional Philly cheese steak standards.

2. Size: To address the issue of perceived small size, we could consider adjusting the portion sizes or clearly communicating the actual size in the product description to avoid any misconceptions.

3. Price: To address the customer's concern about overpricing, we could review our pricing strategy and potentially offer competitive pricing for our cheese steak combos."
1,"HORRIBLE customer service. NEVER staying here again. I was SCAMMED AND OVERCHARGED at Aria.\n\n Basically the Aria's policies were made up by incompetent people who have no way of ensuring that their guests aren't protected against wrongful charges on their accounts.\n\nLet me start off by saying, I NEVER order room service at hotels. Why would I do that when there are thousands of restaurants across the street? I never ordered room service the ENTIRE time I was there, but that didn't stop Aria from charging me room service! Not at all!\n\nThey knew I did not order any food directly to my room. But apparently a person, two floors below us, ordered room service and told us to charge it to OUR ROOM. HOW IS THAT EVEN LEGAL OR POSSIBLE? How can you just tell the hotel to charge your room service to any random room who isn't even receiving the food? \n\nSo at the end of our stay, we were shocked to see charges of over $200 on our account. We called Aria, and they explained to us SOME RANDOM PERSON charged room service to our room, even though it was delivered to a room two floors BELOW us. \n\nThey said they would not transfer the charges to the OTHER room because some random stranger told them we would be paying for everything. LOL. AMAZING POLICIES!!!! If you would like to scam someone and get away with it, you should stay at the Aria! \n\nWe would not let them go on the phone due to this absolutely ridiculous policy, and they said they would get BACK TO US TWO DAYS LATER. Yeah, right.\n\n Management is disgusting and they should know better than to let their guests be scammed.","horrible customer service. never staying here again. i was scammed and overcharged at aria. n n basically the aria's policies were made up by incompetent people who have no way of ensuring that their guests aren't protected against wrongful charges on their accounts. n nlet me start off by saying, i never order room service at hotels. why would i do that when there are thousands of restaurants across the street? i never ordered room service the entire time i was there, but that didn't stop aria from charging me room service! not at all! n nthey knew i did not order any food directly to my room. but apparently a person, two floors below us, ordered room service and told us to charge it to our room. how is that even legal or possible? how can you just tell the hotel to charge your room service to any random room who isn't even receiving the food? n nso at the end of our stay, we were shocked to see charges of over 200 on our account. we called aria, and they explained to us some random person charged room service to our room, even though it was delivered to a room two floors below us. n nthey said they would not transfer the charges to the other room because some random stranger told them we would be paying for everything. lol. amazing policies!!!! if you would like to scam someone and get away with it, you should stay at the aria! n nwe would not let them go on the phone due to this absolutely ridiculous policy, and they said they would get back to us two days later. yeah, right. n n management is disgusting and they should know better than to let their guests be scammed.","annoyance, disapproval, disappointment","[INST] A customer left us a 1-star review: 'horrible customer service. never staying here again. i was scammed and overcharged at aria. n n basically the aria's policies were made up by incompetent people who have no way of ensuring that their guests aren't protected against wrongful charges on their accounts. n nlet me start off by saying, i never order room service at hotels. why would i do that when there are thousands of restaurants across the street? i never ordered room service the entire time i was there, but that didn't stop aria from charging me room service! not at all! n nthey knew i did not order any food directly to my room. but apparently a person, two floors below us, ordered room service and told us to charge it to our room. how is that even legal or possible? how can you just tell the hotel to charge your room service to any random room who isn't even receiving the food? n nso at the end of our stay, we were shocked to see charges of over 200 on our account. we called aria, and they explained to us some random person charged room service to our room, even though it was delivered to a room two floors below us. n nthey said they would not transfer the charges to the other room because some random stranger told them we would be paying for everything. lol. amazing policies!!!! if you would like to scam someone and get away with it, you should stay at the aria! n nwe would not let them go on the phone due to this absolutely ridiculous policy, and they said they would get back to us two days later. yeah, right. n n management is disgusting and they should know better than to let their guests be scammed.' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'horrible customer service. never staying here again. i was scammed and overcharged at aria. n n basically the aria's policies were made up by incompetent people who have no way of ensuring that their guests aren't protected against wrongful charges on their accounts. n nlet me start off by saying, i never order room service at hotels. why would i do that when there are thousands of restaurants across the street? i never ordered room service the entire time i was there, but that didn't stop aria from charging me room service! not at all! n nthey knew i did not order any food directly to my room. but apparently a person, two floors below us, ordered room service and told us to charge it to our room. how is that even legal or possible? how can you just tell the hotel to charge your room service to any random room who isn't even receiving the food? n nso at the end of our stay, we were shocked to see charges of over 200 on our account. we called aria, and they explained to us some random person charged room service to our room, even though it was delivered to a room two floors below us. n nthey said they would not transfer the charges to the other room because some random stranger told them we would be paying for everything. lol. amazing policies!!!! if you would like to scam someone and get away with it, you should stay at the aria! n nwe would not let them go on the phone due to this absolutely ridiculous policy, and they said they would get back to us two days later. yeah, right. n n management is disgusting and they should know better than to let their guests be scammed.' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Acknowledge the issue: Respond promptly to the review, acknowledging the customer's frustration and apologizing for the inconvenience they experienced.

2. Investigate the issue: Conduct a thorough investigation into the room service charge dispute, ensuring that the hotel's policies are followed and that the customer is not overcharged.

3. Offer a solution: Offer a fair and reasonable resolution to the customer, such as refunding the disputed charges or providing a credit for future stays."
1,"Awful management and service!  I placed an online order and it was going to take 95 minutes, I called to confirm and they said they had only one delivery driver working!  They did not offer any type of compensation for future order, I will never order again.  Dominoes and Pizza Hut are far better options!\nWayne Gorsek","awful management and service! i placed an online order and it was going to take 95 minutes, i called to confirm and they said they had only one delivery driver working! they did not offer any type of compensation for future order, i will never order again. dominoes and pizza hut are far better options! nwayne gorsek","neutral, admiration, disapproval","[INST] A customer left us a 1-star review: 'awful management and service! i placed an online order and it was going to take 95 minutes, i called to confirm and they said they had only one delivery driver working! they did not offer any type of compensation for future order, i will never order again. dominoes and pizza hut are far better options! nwayne gorsek' The customer feels neutral, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'awful management and service! i placed an online order and it was going to take 95 minutes, i called to confirm and they said they had only one delivery driver working! they did not offer any type of compensation for future order, i will never order again. dominoes and pizza hut are far better options! nwayne gorsek' The customer feels neutral, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the inconvenience: Acknowledge the customer's frustration and apologize for the long wait time and poor service they experienced.

2. Address the issue: Investigate the root cause of the long wait time, such as staffing shortages or inefficiencies in the delivery process, and take steps to address these issues.

3. Offer compensation: Offer a discount or free item on their next order as a gesture of goodwill and to make amends for the poor experience."
1,"I'm not driving around town in the car I reserved because when I got off the plane (at 3 am), you didn't have it. \n\nAnd I'm like, \""Fuck you.\""\n\nI guess the money I paid wasn't enough...I'm like, \""Fuck you.\""\n\nYeah I'm sorry, I can't afford a Ferrari...\nAll I wanted was a Nissan Versa in white. \nToo much to ask, for you to honor your commitment...\nThe way you play your game ain't right.\n\nClearly, Advantage knows how to TAKE the reservation, they just don't know how to HOLD the reservation. And that's really the most important part of the reservation, the holding. Anybody can just take them.\n__________\n\nMy apologies to Cee-Lo and Jerry Seinfeld, without whom this review could not have been written.","i'm not driving around town in the car i reserved because when i got off the plane at 3 am , you didn't have it. n nand i'm like, fuck you. n ni guess the money i paid wasn't enough...i'm like, fuck you. n nyeah i'm sorry, i can't afford a ferrari... nall i wanted was a nissan versa in white. ntoo much to ask, for you to honor your commitment... nthe way you play your game ain't right. n nclearly, advantage knows how to take the reservation, they just don't know how to hold the reservation. and that's really the most important part of the reservation, the holding. anybody can just take them. n n nmy apologies to cee lo and jerry seinfeld, without whom this review could not have been written.","annoyance, disapproval, anger","[INST] A customer left us a 1-star review: 'i'm not driving around town in the car i reserved because when i got off the plane at 3 am , you didn't have it. n nand i'm like, fuck you. n ni guess the money i paid wasn't enough...i'm like, fuck you. n nyeah i'm sorry, i can't afford a ferrari... nall i wanted was a nissan versa in white. ntoo much to ask, for you to honor your commitment... nthe way you play your game ain't right. n nclearly, advantage knows how to take the reservation, they just don't know how to hold the reservation. and that's really the most important part of the reservation, the holding. anybody can just take them. n n nmy apologies to cee lo and jerry seinfeld, without whom this review could not have been written.' The customer feels annoyance, disapproval, anger. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i'm not driving around town in the car i reserved because when i got off the plane at 3 am , you didn't have it. n nand i'm like, fuck you. n ni guess the money i paid wasn't enough...i'm like, fuck you. n nyeah i'm sorry, i can't afford a ferrari... nall i wanted was a nissan versa in white. ntoo much to ask, for you to honor your commitment... nthe way you play your game ain't right. n nclearly, advantage knows how to take the reservation, they just don't know how to hold the reservation. and that's really the most important part of the reservation, the holding. anybody can just take them. n n nmy apologies to cee lo and jerry seinfeld, without whom this review could not have been written.' The customer feels annoyance, disapproval, anger. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the inconvenience: Acknowledge the customer's frustration and express sincere apologies for the missed reservation.

2. Offer a solution: Provide a clear and immediate solution, such as reimbursing the reservation fee, offering a complimentary upgrade, or providing a rental vehicle at no additional cost.

3. Communicate proactively: Keep the customer informed about the steps being taken to resolve the issue and ensure that their concerns are addressed promptly.

4. Show empathy: Understand the customer's perspective and demonstrate that their feedback is valued."
1,"Horrible Service! We tried tonight to use a coupon we received in the mail, but after we were seated in the dining room,  no one ever showed up to offer beverages or acknowledge our presence in anyway.  Waiters would repeatedly walk right by our booth without even looking at us, let alone stopping (they were not busy and there were quite a few empty tables). Finally after 15 minutes of being totally ignored we gave up and walked out. I wish I could give negative stars, this place is really abysmal. I will never return and have tossed the coupons in the trash.","horrible service! we tried tonight to use a coupon we received in the mail, but after we were seated in the dining room, no one ever showed up to offer beverages or acknowledge our presence in anyway. waiters would repeatedly walk right by our booth without even looking at us, let alone stopping they were not busy and there were quite a few empty tables . finally after 15 minutes of being totally ignored we gave up and walked out. i wish i could give negative stars, this place is really abysmal. i will never return and have tossed the coupons in the trash.","annoyance, disappointment, disgust","[INST] A customer left us a 1-star review: 'horrible service! we tried tonight to use a coupon we received in the mail, but after we were seated in the dining room, no one ever showed up to offer beverages or acknowledge our presence in anyway. waiters would repeatedly walk right by our booth without even looking at us, let alone stopping they were not busy and there were quite a few empty tables . finally after 15 minutes of being totally ignored we gave up and walked out. i wish i could give negative stars, this place is really abysmal. i will never return and have tossed the coupons in the trash.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'horrible service! we tried tonight to use a coupon we received in the mail, but after we were seated in the dining room, no one ever showed up to offer beverages or acknowledge our presence in anyway. waiters would repeatedly walk right by our booth without even looking at us, let alone stopping they were not busy and there were quite a few empty tables . finally after 15 minutes of being totally ignored we gave up and walked out. i wish i could give negative stars, this place is really abysmal. i will never return and have tossed the coupons in the trash.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address the issues raised in the review, consider the following steps:

1. Acknowledge the complaint: Respond to the review by acknowledging the customer's frustration and apologizing for the poor service they experienced.

2. Offer a solution: Extend an invitation for the customer to return, and offer a complimentary meal or other gesture of goodwill to make up for their negative experience.

3. Address the root cause: Investigate the reasons for the poor service, such as staffing issues, training gaps, or communication breakdowns."
1,"NEVER EVER EVER GO HERE! This place is ridiculous I am not sure if it is bad management or greedy owners, but the service here is awful. There are only a handful of employees which equals a long wait for expensive mediocre food.  The first time I came here was on a Sunday morning so I chalked up the wait and the mediocre food to the fact it was Sunday morning. Today I arrived at 12:00 and waited for 20 minutes to be sat. I was rushed to order as soon as I sat down so I ordered and after an hour of waiting for our food I left the money for my drink on the table and left. I will not be returning and will stick to blueberry hill when  I'm craving breakfast food. If you have two hours to wait then go here but if not I suggest you go SOMEWHERE ELSE!!!!!!!!","never ever ever go here! this place is ridiculous i am not sure if it is bad management or greedy owners, but the service here is awful. there are only a handful of employees which equals a long wait for expensive mediocre food. the first time i came here was on a sunday morning so i chalked up the wait and the mediocre food to the fact it was sunday morning. today i arrived at 12 00 and waited for 20 minutes to be sat. i was rushed to order as soon as i sat down so i ordered and after an hour of waiting for our food i left the money for my drink on the table and left. i will not be returning and will stick to blueberry hill when i'm craving breakfast food. if you have two hours to wait then go here but if not i suggest you go somewhere else!!!!!!!!","annoyance, disgust, disapproval","[INST] A customer left us a 1-star review: 'never ever ever go here! this place is ridiculous i am not sure if it is bad management or greedy owners, but the service here is awful. there are only a handful of employees which equals a long wait for expensive mediocre food. the first time i came here was on a sunday morning so i chalked up the wait and the mediocre food to the fact it was sunday morning. today i arrived at 12 00 and waited for 20 minutes to be sat. i was rushed to order as soon as i sat down so i ordered and after an hour of waiting for our food i left the money for my drink on the table and left. i will not be returning and will stick to blueberry hill when i'm craving breakfast food. if you have two hours to wait then go here but if not i suggest you go somewhere else!!!!!!!!' The customer feels annoyance, disgust, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'never ever ever go here! this place is ridiculous i am not sure if it is bad management or greedy owners, but the service here is awful. there are only a handful of employees which equals a long wait for expensive mediocre food. the first time i came here was on a sunday morning so i chalked up the wait and the mediocre food to the fact it was sunday morning. today i arrived at 12 00 and waited for 20 minutes to be sat. i was rushed to order as soon as i sat down so i ordered and after an hour of waiting for our food i left the money for my drink on the table and left. i will not be returning and will stick to blueberry hill when i'm craving breakfast food. if you have two hours to wait then go here but if not i suggest you go somewhere else!!!!!!!!' The customer feels annoyance, disgust, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Apologize for the inconvenience: Acknowledge the customer's frustration and apologize for the long wait and mediocre food experience.

2. Address the staffing issue: Increase staffing levels during peak hours to reduce wait times and ensure prompt service.

3. Improve food quality: Work on enhancing the quality of the food to meet customer expectations.

4. Offer compensation: Offer a discount or complimentary meal on their next visit to make up for the poor experience."
1,"I haven't been to the buffet at the Bellagio since 2000.  I have many fond memories of eating there 14+ years ago and thought it was time to go back.  What a mistake.\n\nMost of the food is low quality.  None of the prep staff in the kitchen knew of the specific ingredients in any of the food (I have a few intolerances... corn, soy, etc.), and many of them couldn't even speak English so I had a hard time figuring out what I could eat.  This has never been an issue at places like Aria Buffet, Bacchanal Buffet, or Paris Buffet (all of which are exponentially better than the Bellagio).\n\nI was so disappointed. This is the first time leaving a buffet hungry because I just couldn't risk eating food that I couldn't get ingredient info on.","i haven't been to the buffet at the bellagio since 2000. i have many fond memories of eating there 14 years ago and thought it was time to go back. what a mistake. n nmost of the food is low quality. none of the prep staff in the kitchen knew of the specific ingredients in any of the food i have a few intolerances... corn, soy, etc. , and many of them couldn't even speak english so i had a hard time figuring out what i could eat. this has never been an issue at places like aria buffet, bacchanal buffet, or paris buffet all of which are exponentially better than the bellagio . n ni was so disappointed. this is the first time leaving a buffet hungry because i just couldn't risk eating food that i couldn't get ingredient info on.","disappointment, disapproval, realization","[INST] A customer left us a 1-star review: 'i haven't been to the buffet at the bellagio since 2000. i have many fond memories of eating there 14 years ago and thought it was time to go back. what a mistake. n nmost of the food is low quality. none of the prep staff in the kitchen knew of the specific ingredients in any of the food i have a few intolerances... corn, soy, etc. , and many of them couldn't even speak english so i had a hard time figuring out what i could eat. this has never been an issue at places like aria buffet, bacchanal buffet, or paris buffet all of which are exponentially better than the bellagio . n ni was so disappointed. this is the first time leaving a buffet hungry because i just couldn't risk eating food that i couldn't get ingredient info on.' The customer feels disappointment, disapproval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'i haven't been to the buffet at the bellagio since 2000. i have many fond memories of eating there 14 years ago and thought it was time to go back. what a mistake. n nmost of the food is low quality. none of the prep staff in the kitchen knew of the specific ingredients in any of the food i have a few intolerances... corn, soy, etc. , and many of them couldn't even speak english so i had a hard time figuring out what i could eat. this has never been an issue at places like aria buffet, bacchanal buffet, or paris buffet all of which are exponentially better than the bellagio . n ni was so disappointed. this is the first time leaving a buffet hungry because i just couldn't risk eating food that i couldn't get ingredient info on.' The customer feels disappointment, disapproval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at our buffet, we can take the following steps:

1. Quality Control: Enhance the quality of food served at the buffet, focusing on freshness and taste.

2. Allergen Information: Provide clear and accurate information about the ingredients in each dish, including common allergens like corn, soy, etc. This could be done through signage, digital menus, or staff training.

3. Staff Training: Train our kitchen staff to communicate effectively with customers, especially those with dietary restrictions. This includes speaking English fluently and being knowledgeable about the ingredients in the dishes."
1,"It is obvious this person had her friend write reviews.  It is also obvious that Nicole had to rest up a whole new name and business because the service was so poor from the last one she attempted to run.  FYI check out Healthy Skin Boutique in Yelp.  Same person so you can expect the same poor performance.\n\nI speak from experience - months of trying to get service on something that was already paid for.  BUYER be WARNED - if you purchase something through Living Social or Amazon Social you will have lost your money and/or your sanity dealing with this unprofessional business owner.  DO  NOT waist your time and DO NOT loose your money.  The person is very experienced in delaying your appointment until after the refund time expires.\n\nDuring the months, YES MONTHS I tried to make appointment to only have them postponed with unfulfilled promises of callbacks and reschedules.  Yes I was given a lot of excuses that at first I believed, like I said, Nicole is very experienced with many sad stories about why and how she can accept your money but can not perform the service for month and month and can not return calls when promised.  \n\nIf I was the only person that had a poor experience with this business and this person I would just forget about the $120 I was scammed out of but when I called Living Social the customer serve person expressed the idea there were a lot of complaints.  Also - tracking the business movements shows multiple failed and closed websites, business names, etc.  \n\nTake my advice - RUN FAR RUN FAST from Nicole.","it is obvious this person had her friend write reviews. it is also obvious that nicole had to rest up a whole new name and business because the service was so poor from the last one she attempted to run. fyi check out healthy skin boutique in yelp. same person so you can expect the same poor performance. n ni speak from experience months of trying to get service on something that was already paid for. buyer be warned if you purchase something through living social or amazon social you will have lost your money and or your sanity dealing with this unprofessional business owner. do not waist your time and do not loose your money. the person is very experienced in delaying your appointment until after the refund time expires. n nduring the months, yes months i tried to make appointment to only have them postponed with unfulfilled promises of callbacks and reschedules. yes i was given a lot of excuses that at first i believed, like i said, nicole is very experienced with many sad stories about why and how she can accept your money but can not perform the service for month and month and can not return calls when promised. n nif i was the only person that had a poor experience with this business and this person i would just forget about the 120 i was scammed out of but when i called living social the customer serve person expressed the idea there were a lot of complaints. also tracking the business movements shows multiple failed and closed websites, business names, etc. n ntake my advice run far run fast from nicole.","neutral, caring, annoyance","[INST] A customer left us a 1-star review: 'it is obvious this person had her friend write reviews. it is also obvious that nicole had to rest up a whole new name and business because the service was so poor from the last one she attempted to run. fyi check out healthy skin boutique in yelp. same person so you can expect the same poor performance. n ni speak from experience months of trying to get service on something that was already paid for. buyer be warned if you purchase something through living social or amazon social you will have lost your money and or your sanity dealing with this unprofessional business owner. do not waist your time and do not loose your money. the person is very experienced in delaying your appointment until after the refund time expires. n nduring the months, yes months i tried to make appointment to only have them postponed with unfulfilled promises of callbacks and reschedules. yes i was given a lot of excuses that at first i believed, like i said, nicole is very experienced with many sad stories about why and how she can accept your money but can not perform the service for month and month and can not return calls when promised. n nif i was the only person that had a poor experience with this business and this person i would just forget about the 120 i was scammed out of but when i called living social the customer serve person expressed the idea there were a lot of complaints. also tracking the business movements shows multiple failed and closed websites, business names, etc. n ntake my advice run far run fast from nicole.' The customer feels neutral, caring, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 1-star review: 'it is obvious this person had her friend write reviews. it is also obvious that nicole had to rest up a whole new name and business because the service was so poor from the last one she attempted to run. fyi check out healthy skin boutique in yelp. same person so you can expect the same poor performance. n ni speak from experience months of trying to get service on something that was already paid for. buyer be warned if you purchase something through living social or amazon social you will have lost your money and or your sanity dealing with this unprofessional business owner. do not waist your time and do not loose your money. the person is very experienced in delaying your appointment until after the refund time expires. n nduring the months, yes months i tried to make appointment to only have them postponed with unfulfilled promises of callbacks and reschedules. yes i was given a lot of excuses that at first i believed, like i said, nicole is very experienced with many sad stories about why and how she can accept your money but can not perform the service for month and month and can not return calls when promised. n nif i was the only person that had a poor experience with this business and this person i would just forget about the 120 i was scammed out of but when i called living social the customer serve person expressed the idea there were a lot of complaints. also tracking the business movements shows multiple failed and closed websites, business names, etc. n ntake my advice run far run fast from nicole.' The customer feels neutral, caring, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the customer's concerns: Respond to the review by acknowledging the customer's frustration and expressing empathy for their experience. Apologize for any inconvenience they may have faced.

2. Address the issues raised: Investigate the specific issues mentioned in the review, such as delayed appointments, unfulfilled promises, and poor communication. Identify any areas where we can improve our processes and customer service.

3. Offer a solution: Offer a solution to the customer, such as a refund or a complimentary service to make up for their poor experience."
3,"Iv'e been to better places. I always forget that they dont take a card so I have to remember to get cash out when I go there. I usually order their omelets. The veggies are always crunchy so I taste more of a raw onion than I do my omelet. The food comes out fast which is great until I tasted the food. I checked it out three or four times  to see if it might be different but the omelets were the same. Raw and crunchy. overall  nice atmosphere, nice service, but the food is blah","iv'e been to better places. i always forget that they dont take a card so i have to remember to get cash out when i go there. i usually order their omelets. the veggies are always crunchy so i taste more of a raw onion than i do my omelet. the food comes out fast which is great until i tasted the food. i checked it out three or four times to see if it might be different but the omelets were the same. raw and crunchy. overall nice atmosphere, nice service, but the food is blah","admiration, approval, disappointment","[INST] A customer left us a 3-star review: 'iv'e been to better places. i always forget that they dont take a card so i have to remember to get cash out when i go there. i usually order their omelets. the veggies are always crunchy so i taste more of a raw onion than i do my omelet. the food comes out fast which is great until i tasted the food. i checked it out three or four times to see if it might be different but the omelets were the same. raw and crunchy. overall nice atmosphere, nice service, but the food is blah' The customer feels admiration, approval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'iv'e been to better places. i always forget that they dont take a card so i have to remember to get cash out when i go there. i usually order their omelets. the veggies are always crunchy so i taste more of a raw onion than i do my omelet. the food comes out fast which is great until i tasted the food. i checked it out three or four times to see if it might be different but the omelets were the same. raw and crunchy. overall nice atmosphere, nice service, but the food is blah' The customer feels admiration, approval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Card Payment: Ensure that the establishment accepts card payments to eliminate the need for customers to remember to withdraw cash.

2. Omelette Preparation: Improve the quality of the omelettes by cooking the vegetables properly to reduce their crunchiness and raw taste. This will help enhance the overall flavor and texture of the dish.

3. Quality Control: Implement a quality control system to ensure consistency in food preparation, especially for popular dishes like omelettes. This could involve regular taste tests and feedback from staff members."
3,"Kinda disappointed by this place. I had been raving about this place before my Vegas trip and was highly stoked when I finally got to try it my last night in Vegas. I should've eaten at the restaurant rather than taking it to my room at Caesars. By the time I got back, my sandwich had become a hot mess.\n\nI had the Woody Allen, half pastrami, half corned beef. The meats were ok, but it was nothing out of this world. I had been expecting a plethora of juicy and cured flavors, especially since I'm a big pastrami enthusiast. The experience wasn't really helped by the really high prices. The service was ok, mostly because I think the manager was present and the workers wanted to look like they were busy. All in all, I would probably give this place one last shot the next time I'm in town, because I think it has potential. I'll make sure to dine-in instead. \n\nPS\nDear lady who cut in line in front of me,\nYou're lucky I'm a well-mannered guy and that I don't like to cause a stir. But I sincerely hope you lost all of your life savings and social security money at the slots!","kinda disappointed by this place. i had been raving about this place before my vegas trip and was highly stoked when i finally got to try it my last night in vegas. i should've eaten at the restaurant rather than taking it to my room at caesars. by the time i got back, my sandwich had become a hot mess. n ni had the woody allen, half pastrami, half corned beef. the meats were ok, but it was nothing out of this world. i had been expecting a plethora of juicy and cured flavors, especially since i'm a big pastrami enthusiast. the experience wasn't really helped by the really high prices. the service was ok, mostly because i think the manager was present and the workers wanted to look like they were busy. all in all, i would probably give this place one last shot the next time i'm in town, because i think it has potential. i'll make sure to dine in instead. n nps ndear lady who cut in line in front of me, nyou're lucky i'm a well mannered guy and that i don't like to cause a stir. but i sincerely hope you lost all of your life savings and social security money at the slots!","disappointment, neutral, annoyance","[INST] A customer left us a 3-star review: 'kinda disappointed by this place. i had been raving about this place before my vegas trip and was highly stoked when i finally got to try it my last night in vegas. i should've eaten at the restaurant rather than taking it to my room at caesars. by the time i got back, my sandwich had become a hot mess. n ni had the woody allen, half pastrami, half corned beef. the meats were ok, but it was nothing out of this world. i had been expecting a plethora of juicy and cured flavors, especially since i'm a big pastrami enthusiast. the experience wasn't really helped by the really high prices. the service was ok, mostly because i think the manager was present and the workers wanted to look like they were busy. all in all, i would probably give this place one last shot the next time i'm in town, because i think it has potential. i'll make sure to dine in instead. n nps ndear lady who cut in line in front of me, nyou're lucky i'm a well mannered guy and that i don't like to cause a stir. but i sincerely hope you lost all of your life savings and social security money at the slots!' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'kinda disappointed by this place. i had been raving about this place before my vegas trip and was highly stoked when i finally got to try it my last night in vegas. i should've eaten at the restaurant rather than taking it to my room at caesars. by the time i got back, my sandwich had become a hot mess. n ni had the woody allen, half pastrami, half corned beef. the meats were ok, but it was nothing out of this world. i had been expecting a plethora of juicy and cured flavors, especially since i'm a big pastrami enthusiast. the experience wasn't really helped by the really high prices. the service was ok, mostly because i think the manager was present and the workers wanted to look like they were busy. all in all, i would probably give this place one last shot the next time i'm in town, because i think it has potential. i'll make sure to dine in instead. n nps ndear lady who cut in line in front of me, nyou're lucky i'm a well mannered guy and that i don't like to cause a stir. but i sincerely hope you lost all of your life savings and social security money at the slots!' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Ensure that the food is packed properly to maintain its integrity during transportation. This could involve using specific packaging materials or methods.

2. Taste: Enhance the flavors of the pastrami and corned beef sandwich to deliver a more satisfying experience for pastrami enthusiasts. This could involve adjusting the seasoning, curing process, or sourcing better quality meats.

3. Pricing: Review our pricing strategy to ensure it is competitive and offers value for money, especially considering the customer's high expectations."
3,Let me first say that I love Thomas Keller. I like that he rose up the ranks the old fashion way and essentially a self taught master chef of the 3 Michelin Star  - The French Laundry (Of which I hope to go one day). I understand that Bouchon is not trying to be The French Laundry. I wanted to love Bouchon but unfortunately it was a let down. \nThe highs were the bread and butter. The large seafood platter. The service. \nThe lows and it was really low was my main course of a 9 oz. Rib steak that cost $62. A complete let down and I know Thomas Keller if he was there would never serve it. It was dry and favourless. I did not send it back since it was not a mistake; my other dinner companion order the same thing and the results were the same. \n\nAvoid the steak since $62 bucks can buy you a much better steak in Vegas. Get if off the menu please. Everything else was great including dessert.,let me first say that i love thomas keller. i like that he rose up the ranks the old fashion way and essentially a self taught master chef of the 3 michelin star the french laundry of which i hope to go one day . i understand that bouchon is not trying to be the french laundry. i wanted to love bouchon but unfortunately it was a let down. nthe highs were the bread and butter. the large seafood platter. the service. nthe lows and it was really low was my main course of a 9 oz. rib steak that cost 62. a complete let down and i know thomas keller if he was there would never serve it. it was dry and favourless. i did not send it back since it was not a mistake my other dinner companion order the same thing and the results were the same. n navoid the steak since 62 bucks can buy you a much better steak in vegas. get if off the menu please. everything else was great including dessert.,"love, disappointment, desire","[INST] A customer left us a 3-star review: 'let me first say that i love thomas keller. i like that he rose up the ranks the old fashion way and essentially a self taught master chef of the 3 michelin star the french laundry of which i hope to go one day . i understand that bouchon is not trying to be the french laundry. i wanted to love bouchon but unfortunately it was a let down. nthe highs were the bread and butter. the large seafood platter. the service. nthe lows and it was really low was my main course of a 9 oz. rib steak that cost 62. a complete let down and i know thomas keller if he was there would never serve it. it was dry and favourless. i did not send it back since it was not a mistake my other dinner companion order the same thing and the results were the same. n navoid the steak since 62 bucks can buy you a much better steak in vegas. get if off the menu please. everything else was great including dessert.' The customer feels love, disappointment, desire. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'let me first say that i love thomas keller. i like that he rose up the ranks the old fashion way and essentially a self taught master chef of the 3 michelin star the french laundry of which i hope to go one day . i understand that bouchon is not trying to be the french laundry. i wanted to love bouchon but unfortunately it was a let down. nthe highs were the bread and butter. the large seafood platter. the service. nthe lows and it was really low was my main course of a 9 oz. rib steak that cost 62. a complete let down and i know thomas keller if he was there would never serve it. it was dry and favourless. i did not send it back since it was not a mistake my other dinner companion order the same thing and the results were the same. n navoid the steak since 62 bucks can buy you a much better steak in vegas. get if off the menu please. everything else was great including dessert.' The customer feels love, disappointment, desire. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Bouchon, consider the following actions:

1. Quality control of the main courses, particularly the rib steak, to ensure consistency in taste and texture.
2. Consider offering a wider range of options for steak cuts and preparations to cater to different preferences and budgets.
3. Offer a complimentary dish or dessert as a gesture of goodwill to make up for the disappointing main course experience.
4. Train staff to proactively address customer concerns and offer solutions, such as suggesting alternative dishes or offering to speak with the chef about the issue."
3,"This place was surprisingly good, considering it's at a food court. After a long night of partying, I really wanted some hangover food.... and I found it! \n\nAt first glance, I thought this place was your typical fast-food chinese place, but when I looked at the menu, I saw that they serve udon - yumm! I ordered the tempura udon and my boyfriend had the seafood soup. The broth was super hot and reallyyyy soothing. It didn't have a ton of flavor but I didn't really mind - I just wanted something hot. The noodles seemed pretty fresh and were also really good. The udon came with 3 tempura shrimps. It was a bit heavy on the batter but it was alright when I soaked it in the soup first. For $8, it wasn't a bad meal.\n\nI think I read on someone else's review that they charge $0.10 for water? The lady that helped us was really nice and gave us 2 cups of it for free.","this place was surprisingly good, considering it's at a food court. after a long night of partying, i really wanted some hangover food.... and i found it! n nat first glance, i thought this place was your typical fast food chinese place, but when i looked at the menu, i saw that they serve udon yumm! i ordered the tempura udon and my boyfriend had the seafood soup. the broth was super hot and reallyyyy soothing. it didn't have a ton of flavor but i didn't really mind i just wanted something hot. the noodles seemed pretty fresh and were also really good. the udon came with 3 tempura shrimps. it was a bit heavy on the batter but it was alright when i soaked it in the soup first. for 8, it wasn't a bad meal. n ni think i read on someone else's review that they charge 0.10 for water? the lady that helped us was really nice and gave us 2 cups of it for free.","admiration, approval, excitement","[INST] A customer left us a 3-star review: 'this place was surprisingly good, considering it's at a food court. after a long night of partying, i really wanted some hangover food.... and i found it! n nat first glance, i thought this place was your typical fast food chinese place, but when i looked at the menu, i saw that they serve udon yumm! i ordered the tempura udon and my boyfriend had the seafood soup. the broth was super hot and reallyyyy soothing. it didn't have a ton of flavor but i didn't really mind i just wanted something hot. the noodles seemed pretty fresh and were also really good. the udon came with 3 tempura shrimps. it was a bit heavy on the batter but it was alright when i soaked it in the soup first. for 8, it wasn't a bad meal. n ni think i read on someone else's review that they charge 0.10 for water? the lady that helped us was really nice and gave us 2 cups of it for free.' The customer feels admiration, approval, excitement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this place was surprisingly good, considering it's at a food court. after a long night of partying, i really wanted some hangover food.... and i found it! n nat first glance, i thought this place was your typical fast food chinese place, but when i looked at the menu, i saw that they serve udon yumm! i ordered the tempura udon and my boyfriend had the seafood soup. the broth was super hot and reallyyyy soothing. it didn't have a ton of flavor but i didn't really mind i just wanted something hot. the noodles seemed pretty fresh and were also really good. the udon came with 3 tempura shrimps. it was a bit heavy on the batter but it was alright when i soaked it in the soup first. for 8, it wasn't a bad meal. n ni think i read on someone else's review that they charge 0.10 for water? the lady that helped us was really nice and gave us 2 cups of it for free.' The customer feels admiration, approval, excitement. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and potentially earn a higher rating, consider the following improvements:

1. Clarify pricing: Address the concern about the water charge by making it clearer on the menu or at the ordering point that water is included in the price.

2. Enhance menu descriptions: Improve menu descriptions to better convey the unique aspects of your dishes, such as the flavor profiles of your broths.

3. Train staff on upselling: Train your staff to suggest additional toppings or flavorings for dishes that could enhance the customer's experience, such as adding more seasoning to the udon broth to boost its flavor."
3,"This place came highly recommended from a co-worker but we ended up being disappointed. We showed up at 6:45 and they were already cleaning the grill for the night.. not sure when they close, but we probably should have taken it as a sign and kept walking. \n\nBecause it was \""late\"" we could only get sandwiches.. no fries, etc. Luckily you get to eat in a gas station, sooo you do have a great selection of chips.. whoo. The steaks were just OK. At $6.95 for a small, they are a tad pricey and honestly I think capriottis makes a better steak. Skip this one.","this place came highly recommended from a co worker but we ended up being disappointed. we showed up at 6 45 and they were already cleaning the grill for the night.. not sure when they close, but we probably should have taken it as a sign and kept walking. n nbecause it was late we could only get sandwiches.. no fries, etc. luckily you get to eat in a gas station, sooo you do have a great selection of chips.. whoo. the steaks were just ok. at 6.95 for a small, they are a tad pricey and honestly i think capriottis makes a better steak. skip this one.","disappointment, disapproval, neutral","[INST] A customer left us a 3-star review: 'this place came highly recommended from a co worker but we ended up being disappointed. we showed up at 6 45 and they were already cleaning the grill for the night.. not sure when they close, but we probably should have taken it as a sign and kept walking. n nbecause it was late we could only get sandwiches.. no fries, etc. luckily you get to eat in a gas station, sooo you do have a great selection of chips.. whoo. the steaks were just ok. at 6.95 for a small, they are a tad pricey and honestly i think capriottis makes a better steak. skip this one.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this place came highly recommended from a co worker but we ended up being disappointed. we showed up at 6 45 and they were already cleaning the grill for the night.. not sure when they close, but we probably should have taken it as a sign and kept walking. n nbecause it was late we could only get sandwiches.. no fries, etc. luckily you get to eat in a gas station, sooo you do have a great selection of chips.. whoo. the steaks were just ok. at 6.95 for a small, they are a tad pricey and honestly i think capriottis makes a better steak. skip this one.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Clarify operating hours: Clearly display or communicate your operating hours to avoid confusion about when you close.

2. Improve communication: Train staff to inform customers about menu limitations when they arrive late, and offer alternative options if possible.

3. Enhance food quality: Investigate the quality of the steaks and consider making improvements to ensure they meet customer expectations.

4. Offer a wider variety of menu items: Consider extending your menu to include more options, such as fries, to cater to a broader range of preferences."
3,"Solid neighborhood park- plenty of open green space for kids to run around, trails for adults to jog, and shaded playscapes for kids to explore. There are also basketball and tennis courts, though I was disappointed that there isn't any seating to actually watch tennis matches- just space at the side of each court if you brought your own chair.\n\nAround dusk, teenagers start hanging around and getting a bit rowdy.\nWas here for a league tennis match, and the courts were swarmed by families and teens with rackets who weren't respectful of the games going on- sending balls flying over, running across other people's courts, shouting and goofing off, distracting the players. Just a heads up to finish up league matches before 9pm.","solid neighborhood park plenty of open green space for kids to run around, trails for adults to jog, and shaded playscapes for kids to explore. there are also basketball and tennis courts, though i was disappointed that there isn't any seating to actually watch tennis matches just space at the side of each court if you brought your own chair. n naround dusk, teenagers start hanging around and getting a bit rowdy. nwas here for a league tennis match, and the courts were swarmed by families and teens with rackets who weren't respectful of the games going on sending balls flying over, running across other people's courts, shouting and goofing off, distracting the players. just a heads up to finish up league matches before 9pm.","disappointment, neutral, annoyance","[INST] A customer left us a 3-star review: 'solid neighborhood park plenty of open green space for kids to run around, trails for adults to jog, and shaded playscapes for kids to explore. there are also basketball and tennis courts, though i was disappointed that there isn't any seating to actually watch tennis matches just space at the side of each court if you brought your own chair. n naround dusk, teenagers start hanging around and getting a bit rowdy. nwas here for a league tennis match, and the courts were swarmed by families and teens with rackets who weren't respectful of the games going on sending balls flying over, running across other people's courts, shouting and goofing off, distracting the players. just a heads up to finish up league matches before 9pm.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'solid neighborhood park plenty of open green space for kids to run around, trails for adults to jog, and shaded playscapes for kids to explore. there are also basketball and tennis courts, though i was disappointed that there isn't any seating to actually watch tennis matches just space at the side of each court if you brought your own chair. n naround dusk, teenagers start hanging around and getting a bit rowdy. nwas here for a league tennis match, and the courts were swarmed by families and teens with rackets who weren't respectful of the games going on sending balls flying over, running across other people's courts, shouting and goofing off, distracting the players. just a heads up to finish up league matches before 9pm.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following actions:

1. Provide seating near the tennis courts for spectators.
2. Implement a clear policy for court usage during specific hours, such as league tennis matches, to ensure respectful behavior and minimize distractions.
3. Encourage teenagers to use designated areas or organize activities that keep them engaged and occupied during dusk hours.
4. Consider offering a night-time program or supervision for the park during peak teenage hours to maintain a safe and enjoyable environment for all visitors."
3,"I am not posting here to negatively criticize, but more to inform so they can improve something that is an easy fix. \n\nThe food we had last night was fantastic. Seriously some of the best we've ever had. But the service, was terrible. We walked in at about 8pm last night and stood at the door for about 5 minutes without having anyone say a word to us. Staff made eye contact with us and walked off... we literally were ready to walk out the door when finally someone approached us. He seated us but didn't acknowledge the fact we had been waiting for so long with no interaction from anyone, and said someone would be with us. We waited for around 10-15 minutes before anyone came up to our table, while the same person who seated us happened to have taken a couple's order (who sat at the bar AFTER us) AND served them their appetizer. We again, talked about walking out but decided to stay because of the great reviews. \n\nThe service once someone actually came to our table was okay- wasn't terrible and wasn't spectacular. The problem is the amount of time we had to wait to even be acknowledged from the minute we walked in until served. \n\nThe food is amazing, so we will be back for a second try, but If it weren't for the food..... Now that's a different story.","i am not posting here to negatively criticize, but more to inform so they can improve something that is an easy fix. n nthe food we had last night was fantastic. seriously some of the best we've ever had. but the service, was terrible. we walked in at about 8pm last night and stood at the door for about 5 minutes without having anyone say a word to us. staff made eye contact with us and walked off... we literally were ready to walk out the door when finally someone approached us. he seated us but didn't acknowledge the fact we had been waiting for so long with no interaction from anyone, and said someone would be with us. we waited for around 10 15 minutes before anyone came up to our table, while the same person who seated us happened to have taken a couple's order who sat at the bar after us and served them their appetizer. we again, talked about walking out but decided to stay because of the great reviews. n nthe service once someone actually came to our table was okay wasn't terrible and wasn't spectacular. the problem is the amount of time we had to wait to even be acknowledged from the minute we walked in until served. n nthe food is amazing, so we will be back for a second try, but if it weren't for the food..... now that's a different story.","admiration, disappointment, annoyance","[INST] A customer left us a 3-star review: 'i am not posting here to negatively criticize, but more to inform so they can improve something that is an easy fix. n nthe food we had last night was fantastic. seriously some of the best we've ever had. but the service, was terrible. we walked in at about 8pm last night and stood at the door for about 5 minutes without having anyone say a word to us. staff made eye contact with us and walked off... we literally were ready to walk out the door when finally someone approached us. he seated us but didn't acknowledge the fact we had been waiting for so long with no interaction from anyone, and said someone would be with us. we waited for around 10 15 minutes before anyone came up to our table, while the same person who seated us happened to have taken a couple's order who sat at the bar after us and served them their appetizer. we again, talked about walking out but decided to stay because of the great reviews. n nthe service once someone actually came to our table was okay wasn't terrible and wasn't spectacular. the problem is the amount of time we had to wait to even be acknowledged from the minute we walked in until served. n nthe food is amazing, so we will be back for a second try, but if it weren't for the food..... now that's a different story.' The customer feels admiration, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i am not posting here to negatively criticize, but more to inform so they can improve something that is an easy fix. n nthe food we had last night was fantastic. seriously some of the best we've ever had. but the service, was terrible. we walked in at about 8pm last night and stood at the door for about 5 minutes without having anyone say a word to us. staff made eye contact with us and walked off... we literally were ready to walk out the door when finally someone approached us. he seated us but didn't acknowledge the fact we had been waiting for so long with no interaction from anyone, and said someone would be with us. we waited for around 10 15 minutes before anyone came up to our table, while the same person who seated us happened to have taken a couple's order who sat at the bar after us and served them their appetizer. we again, talked about walking out but decided to stay because of the great reviews. n nthe service once someone actually came to our table was okay wasn't terrible and wasn't spectacular. the problem is the amount of time we had to wait to even be acknowledged from the minute we walked in until served. n nthe food is amazing, so we will be back for a second try, but if it weren't for the food..... now that's a different story.' The customer feels admiration, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, focus on enhancing the initial interaction and service speed. Here are some suggestions:

1. Greet customers promptly upon arrival: Train staff to acknowledge customers immediately upon entering the restaurant, even if they are busy.

2. Improve seating process: Ensure that seating is done efficiently and with a friendly, welcoming attitude. Acknowledge any waiting time and apologize for the delay.

3. Prioritize service: Encourage staff to prioritize seating customers who have been waiting, even if they arrive after others."
3,"Whenever I'm looking for something quick to eat and there's a Del Taco nearby, it's one of the first places I consider.  I was playing golf at the Wig Wam golf course and this location was right off the 101, so I stopped to grab breakfast before my round of golf.\n\nI ordered 2 Del Cheeseburgers ($4.58) via the drive thru.  It came out fast, fresh, and accurate....there's not much more I could ask for.  If I'm in the area again I know there's a Del Taco I can count on.\n\nReturn Factor - 75%","whenever i'm looking for something quick to eat and there's a del taco nearby, it's one of the first places i consider. i was playing golf at the wig wam golf course and this location was right off the 101, so i stopped to grab breakfast before my round of golf. n ni ordered 2 del cheeseburgers 4.58 via the drive thru. it came out fast, fresh, and accurate....there's not much more i could ask for. if i'm in the area again i know there's a del taco i can count on. n nreturn factor 75","neutral, approval, realization","[INST] A customer left us a 3-star review: 'whenever i'm looking for something quick to eat and there's a del taco nearby, it's one of the first places i consider. i was playing golf at the wig wam golf course and this location was right off the 101, so i stopped to grab breakfast before my round of golf. n ni ordered 2 del cheeseburgers 4.58 via the drive thru. it came out fast, fresh, and accurate....there's not much more i could ask for. if i'm in the area again i know there's a del taco i can count on. n nreturn factor 75' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'whenever i'm looking for something quick to eat and there's a del taco nearby, it's one of the first places i consider. i was playing golf at the wig wam golf course and this location was right off the 101, so i stopped to grab breakfast before my round of golf. n ni ordered 2 del cheeseburgers 4.58 via the drive thru. it came out fast, fresh, and accurate....there's not much more i could ask for. if i'm in the area again i know there's a del taco i can count on. n nreturn factor 75' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Enhance the ambiance of the dining area, especially at locations near golf courses, to create a more relaxing and enjoyable environment for customers who may be coming from a golf game.

2. Offer a variety of breakfast options to cater to a wider range of preferences and dietary needs. This could help attract more customers and increase repeat business.

3. Consider implementing a loyalty program to reward regular customers like this one, who frequently visit Del Taco. This could help increase the return factor score."
3,"After much anticipation, I finally made it out to Baoding...for lunch.\n\nI had the chef's special: Szechuan shrimp, chicken and beef with brown rice. It wasn't horrible, but it was bland. Very bland. I expected spicy as the description stated, but its about as spicy as a spicy chicken from Wendys. The baby corn in the dish tastes like it was just taken out of it's soaking liquid (or can) and thrown right in without being drained. It tasted very watery and has not absorbed any flavor from the gravy (and yes I know the corn won't absorb much flavor at all).\n\nSince this restaurant is highly praised, I just going to have to come back another time. Maybe for dinner and I'll just hope they won't disappoint me then too.  \n\nOn the plus side though, my fortune says, \""You will inherit money and jewelry.\"" Wait a second, hmm.... inherit? That isn't necessarily a good thing is it?","after much anticipation, i finally made it out to baoding...for lunch. n ni had the chef's special szechuan shrimp, chicken and beef with brown rice. it wasn't horrible, but it was bland. very bland. i expected spicy as the description stated, but its about as spicy as a spicy chicken from wendys. the baby corn in the dish tastes like it was just taken out of it's soaking liquid or can and thrown right in without being drained. it tasted very watery and has not absorbed any flavor from the gravy and yes i know the corn won't absorb much flavor at all . n nsince this restaurant is highly praised, i just going to have to come back another time. maybe for dinner and i'll just hope they won't disappoint me then too. n non the plus side though, my fortune says, you will inherit money and jewelry. wait a second, hmm.... inherit? that isn't necessarily a good thing is it?","neutral, disappointment, approval","[INST] A customer left us a 3-star review: 'after much anticipation, i finally made it out to baoding...for lunch. n ni had the chef's special szechuan shrimp, chicken and beef with brown rice. it wasn't horrible, but it was bland. very bland. i expected spicy as the description stated, but its about as spicy as a spicy chicken from wendys. the baby corn in the dish tastes like it was just taken out of it's soaking liquid or can and thrown right in without being drained. it tasted very watery and has not absorbed any flavor from the gravy and yes i know the corn won't absorb much flavor at all . n nsince this restaurant is highly praised, i just going to have to come back another time. maybe for dinner and i'll just hope they won't disappoint me then too. n non the plus side though, my fortune says, you will inherit money and jewelry. wait a second, hmm.... inherit? that isn't necessarily a good thing is it?' The customer feels neutral, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'after much anticipation, i finally made it out to baoding...for lunch. n ni had the chef's special szechuan shrimp, chicken and beef with brown rice. it wasn't horrible, but it was bland. very bland. i expected spicy as the description stated, but its about as spicy as a spicy chicken from wendys. the baby corn in the dish tastes like it was just taken out of it's soaking liquid or can and thrown right in without being drained. it tasted very watery and has not absorbed any flavor from the gravy and yes i know the corn won't absorb much flavor at all . n nsince this restaurant is highly praised, i just going to have to come back another time. maybe for dinner and i'll just hope they won't disappoint me then too. n non the plus side though, my fortune says, you will inherit money and jewelry. wait a second, hmm.... inherit? that isn't necessarily a good thing is it?' The customer feels neutral, disappointment, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can:

1. Enhance the flavors of our dishes, particularly the Szechuan specials, to meet the customer's expectations for spiciness.
2. Improve the preparation of the baby corn, ensuring it is properly drained and seasoned to avoid a watery taste.
3. Train our staff to provide more detailed explanations of dishes, especially those with descriptive names, to manage customer expectations.
4. Offer a follow-up visit to the customer, either for dinner or a complimentary meal, to address their concerns and demonstrate our commitment to their satisfaction."
3,I ordered the seafood trio over risotto. I wish I would have ordered something else because my plate was 1/3 of the size of everyone else's but was more expensive than anyone else's. The salmon and shrimp tasted good but the rest was just ok. For appetizers we got the calamari and spinach artichoke dip. Those were really good. And for dessert a peanut butter mousse thing that was awesome. Overall it was just an ok experience. Don't hate it. Don't love it. If someone wanted to go I wouldn't object but I wouldn't go out of my way to go there.,i ordered the seafood trio over risotto. i wish i would have ordered something else because my plate was 1 3 of the size of everyone else's but was more expensive than anyone else's. the salmon and shrimp tasted good but the rest was just ok. for appetizers we got the calamari and spinach artichoke dip. those were really good. and for dessert a peanut butter mousse thing that was awesome. overall it was just an ok experience. don't hate it. don't love it. if someone wanted to go i wouldn't object but i wouldn't go out of my way to go there.,"admiration, desire, disapproval","[INST] A customer left us a 3-star review: 'i ordered the seafood trio over risotto. i wish i would have ordered something else because my plate was 1 3 of the size of everyone else's but was more expensive than anyone else's. the salmon and shrimp tasted good but the rest was just ok. for appetizers we got the calamari and spinach artichoke dip. those were really good. and for dessert a peanut butter mousse thing that was awesome. overall it was just an ok experience. don't hate it. don't love it. if someone wanted to go i wouldn't object but i wouldn't go out of my way to go there.' The customer feels admiration, desire, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i ordered the seafood trio over risotto. i wish i would have ordered something else because my plate was 1 3 of the size of everyone else's but was more expensive than anyone else's. the salmon and shrimp tasted good but the rest was just ok. for appetizers we got the calamari and spinach artichoke dip. those were really good. and for dessert a peanut butter mousse thing that was awesome. overall it was just an ok experience. don't hate it. don't love it. if someone wanted to go i wouldn't object but i wouldn't go out of my way to go there.' The customer feels admiration, desire, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Address the size issue: Ensure that the seafood trio over risotto is consistently sized and priced fairly compared to other dishes on the menu.

2. Improve communication: Make it clear on the menu or through staff recommendations that the seafood trio may be a larger portion than other dishes.

3. Enhance the main course: Focus on improving the quality and taste of the less popular items on the menu, such as the clams and mussels, to make the overall dining experience more enjoyable for the customer."
3,"Yum! Who doesn't like a good panini? Thanks again to Groupon, got to try out a place I wouldn't have normally sought out. Thank you too to the Yelpers for the advice on its location. Definately tucked in next to Handlebar Jay's.\n\nWent on a late Sunday evening, super slow. Very nice and casual bartender who also ended up being our cook and server. Out of a few things we wanted to try (the gorgonzolla/fig app) which was a bummer but his recommendations made up for it. Ended up having the goat cheese & slow roasted tomatoes crustini. YUM!!! I had the chicken panini, date had itallian press. Both were enjoyed and had leftovers for the next day. \n\nMade a special trip across town for this place. I would go back but just wish it were closer.","yum! who doesn't like a good panini? thanks again to groupon, got to try out a place i wouldn't have normally sought out. thank you too to the yelpers for the advice on its location. definately tucked in next to handlebar jay's. n nwent on a late sunday evening, super slow. very nice and casual bartender who also ended up being our cook and server. out of a few things we wanted to try the gorgonzolla fig app which was a bummer but his recommendations made up for it. ended up having the goat cheese slow roasted tomatoes crustini. yum!!! i had the chicken panini, date had itallian press. both were enjoyed and had leftovers for the next day. n nmade a special trip across town for this place. i would go back but just wish it were closer.","gratitude, curiosity, confusion","[INST] A customer left us a 3-star review: 'yum! who doesn't like a good panini? thanks again to groupon, got to try out a place i wouldn't have normally sought out. thank you too to the yelpers for the advice on its location. definately tucked in next to handlebar jay's. n nwent on a late sunday evening, super slow. very nice and casual bartender who also ended up being our cook and server. out of a few things we wanted to try the gorgonzolla fig app which was a bummer but his recommendations made up for it. ended up having the goat cheese slow roasted tomatoes crustini. yum!!! i had the chicken panini, date had itallian press. both were enjoyed and had leftovers for the next day. n nmade a special trip across town for this place. i would go back but just wish it were closer.' The customer feels gratitude, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'yum! who doesn't like a good panini? thanks again to groupon, got to try out a place i wouldn't have normally sought out. thank you too to the yelpers for the advice on its location. definately tucked in next to handlebar jay's. n nwent on a late sunday evening, super slow. very nice and casual bartender who also ended up being our cook and server. out of a few things we wanted to try the gorgonzolla fig app which was a bummer but his recommendations made up for it. ended up having the goat cheese slow roasted tomatoes crustini. yum!!! i had the chicken panini, date had itallian press. both were enjoyed and had leftovers for the next day. n nmade a special trip across town for this place. i would go back but just wish it were closer.' The customer feels gratitude, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Stock a wider variety of menu items, especially popular ones like the Gorgonzola fig appetizer that was out of stock during their visit.

2. Improve staffing levels, particularly on Sundays, to ensure a more timely service.

3. Consider offering delivery or takeout options to make it more convenient for customers to visit your restaurant, especially if it's not centrally located.

4. Train staff to provide more detailed recommendations when items on the menu are unavailable, to help customers make informed choices."
3,"Nice room terrible service at check-in.   This must be a recurring issue since while I was waiting for 5 hours fir my room I heard from a dealer at the blackjack table, without even mentioning anything, that she could help make the experience at the front desk better.  All I asked her was to deal me good cards.   If they expect to be part of Ritz Carlton they better train the front desk staff to act like it.  Otherwise the rooms are very nice and the rest of the facility is great.","nice room terrible service at check in. this must be a recurring issue since while i was waiting for 5 hours fir my room i heard from a dealer at the blackjack table, without even mentioning anything, that she could help make the experience at the front desk better. all i asked her was to deal me good cards. if they expect to be part of ritz carlton they better train the front desk staff to act like it. otherwise the rooms are very nice and the rest of the facility is great.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'nice room terrible service at check in. this must be a recurring issue since while i was waiting for 5 hours fir my room i heard from a dealer at the blackjack table, without even mentioning anything, that she could help make the experience at the front desk better. all i asked her was to deal me good cards. if they expect to be part of ritz carlton they better train the front desk staff to act like it. otherwise the rooms are very nice and the rest of the facility is great.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'nice room terrible service at check in. this must be a recurring issue since while i was waiting for 5 hours fir my room i heard from a dealer at the blackjack table, without even mentioning anything, that she could help make the experience at the front desk better. all i asked her was to deal me good cards. if they expect to be part of ritz carlton they better train the front desk staff to act like it. otherwise the rooms are very nice and the rest of the facility is great.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we should focus on enhancing our check-in process and training our front desk staff to provide Ritz Carlton-level service. This includes:

1. Reducing wait times at check-in to minimize delays.
2. Providing prompt and courteous assistance to guests.
3. Training staff to handle customer complaints and inquiries effectively.
4. Encouraging staff to go above and beyond to create memorable experiences for guests.
5. Following up with the customer to address their concerns and offer a solution or compensation for the inconvenience experienced."
3,"Breakfast burritos are awesome!  Choose from bacon, sausage, ham ... or my favorite - no meat.  Really good food.  In a hurry or don't want to wait? No problem - call ahead and your order will be ready when you get there.\n\nWe usually place our order and then head next door to Starbucks and get our morning caffeine fix...by the time we get back - order is ready!  \n\nPrices are reasonable.  Service is good.  Food is what you'd expect.  Nachos, burritos, enchilada plates are all very good.  Taquitos can be a little dry, but hey - that's what sour cream is for. Right?\nOh yeah - tons of FREE parking!","breakfast burritos are awesome! choose from bacon, sausage, ham ... or my favorite no meat. really good food. in a hurry or don't want to wait? no problem call ahead and your order will be ready when you get there. n nwe usually place our order and then head next door to starbucks and get our morning caffeine fix...by the time we get back order is ready! n nprices are reasonable. service is good. food is what you'd expect. nachos, burritos, enchilada plates are all very good. taquitos can be a little dry, but hey that's what sour cream is for. right? noh yeah tons of free parking!","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'breakfast burritos are awesome! choose from bacon, sausage, ham ... or my favorite no meat. really good food. in a hurry or don't want to wait? no problem call ahead and your order will be ready when you get there. n nwe usually place our order and then head next door to starbucks and get our morning caffeine fix...by the time we get back order is ready! n nprices are reasonable. service is good. food is what you'd expect. nachos, burritos, enchilada plates are all very good. taquitos can be a little dry, but hey that's what sour cream is for. right? noh yeah tons of free parking!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'breakfast burritos are awesome! choose from bacon, sausage, ham ... or my favorite no meat. really good food. in a hurry or don't want to wait? no problem call ahead and your order will be ready when you get there. n nwe usually place our order and then head next door to starbucks and get our morning caffeine fix...by the time we get back order is ready! n nprices are reasonable. service is good. food is what you'd expect. nachos, burritos, enchilada plates are all very good. taquitos can be a little dry, but hey that's what sour cream is for. right? noh yeah tons of free parking!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Enhance the taquitos by ensuring they are moist and flavorful, reducing the need for excessive sour cream.
2. Offer a loyalty program or incentives for frequent customers, encouraging them to return more often.
3. Improve communication with customers about new menu items, promotions, or changes in service hours.
4. Consider offering a mobile ordering system to streamline the ordering process and reduce wait times.
5. Provide more seating options or a comfortable waiting area to encourage customers to spend more time at the restaurant, rather than leaving to get coffee elsewhere."
3,"I've ordered some great gifts online from them, and when I was recently in Madison I had to stop by. They have an amazing selection of cheeses, but I wasn't as blown away as I had hoped. Maybe it was because they were a bit busy, but no one said hello or offered any help until we had been in the store for at least 15 minutes. I guess that just turned me off a little bit.\nHowever, if I lived nearby I can imagine that I would be in here a lot. They have some good looking cheeses in those cabinets, and I would eagerly try every one at least once.","i've ordered some great gifts online from them, and when i was recently in madison i had to stop by. they have an amazing selection of cheeses, but i wasn't as blown away as i had hoped. maybe it was because they were a bit busy, but no one said hello or offered any help until we had been in the store for at least 15 minutes. i guess that just turned me off a little bit. nhowever, if i lived nearby i can imagine that i would be in here a lot. they have some good looking cheeses in those cabinets, and i would eagerly try every one at least once.","disappointment, neutral, admiration","[INST] A customer left us a 3-star review: 'i've ordered some great gifts online from them, and when i was recently in madison i had to stop by. they have an amazing selection of cheeses, but i wasn't as blown away as i had hoped. maybe it was because they were a bit busy, but no one said hello or offered any help until we had been in the store for at least 15 minutes. i guess that just turned me off a little bit. nhowever, if i lived nearby i can imagine that i would be in here a lot. they have some good looking cheeses in those cabinets, and i would eagerly try every one at least once.' The customer feels disappointment, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i've ordered some great gifts online from them, and when i was recently in madison i had to stop by. they have an amazing selection of cheeses, but i wasn't as blown away as i had hoped. maybe it was because they were a bit busy, but no one said hello or offered any help until we had been in the store for at least 15 minutes. i guess that just turned me off a little bit. nhowever, if i lived nearby i can imagine that i would be in here a lot. they have some good looking cheeses in those cabinets, and i would eagerly try every one at least once.' The customer feels disappointment, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider implementing the following changes:

1. Enhance customer service: Train staff to greet customers promptly upon entry and offer assistance as needed. This can help create a welcoming atmosphere and make customers feel valued.

2. Optimize store traffic: If the store tends to get busy, consider implementing strategies to manage foot traffic more effectively. This could include hiring additional staff during peak hours or rearranging the store layout to minimize congestion.

3. Personalize the shopping experience: Encourage staff to engage with customers, ask about their preferences, and offer recommendations based on their tastes. This can help create a more tailored shopping experience and increase customer satisfaction."
3,"L'endroit est correct si on veut manger un morceau entres amis, mais on ne s'y pr\u00e9lasse pas trop longtemps. Les cocktails sont fades et donc un peu chers, la pizza y est mangeable mais les saveurs sont le plus souvent mal dos\u00e9e (Entres autres, ma pizza saumon fum\u00e9 et gingembre ne go\u00fbtait que le gingembre intense..), et on y joue la pire musique de l'univers. Par contre, fans de croutes minces r\u00e9jouissez-vous! La croute \u00e0 pizza est ben bonne, mais c'est pas assez pour me donner envie de revenir pour une occasion sp\u00e9ciale. \n\nPlus pour un stop rapide si je suis avec une gang d'amis difficiles, parce que tout le monde peut y trouver une pizza \u00e0 son go\u00fbt, \u00e0 peu pr\u00e8s.","l'endroit est correct si on veut manger un morceau entres amis, mais on ne s'y pr u00e9lasse pas trop longtemps. les cocktails sont fades et donc un peu chers, la pizza y est mangeable mais les saveurs sont le plus souvent mal dos u00e9e entres autres, ma pizza saumon fum u00e9 et gingembre ne go u00fbtait que le gingembre intense.. , et on y joue la pire musique de l'univers. par contre, fans de croutes minces r u00e9jouissez vous! la croute u00e0 pizza est ben bonne, mais c'est pas assez pour me donner envie de revenir pour une occasion sp u00e9ciale. n nplus pour un stop rapide si je suis avec une gang d'amis difficiles, parce que tout le monde peut y trouver une pizza u00e0 son go u00fbt, u00e0 peu pr u00e8s.","neutral, approval, realization","[INST] A customer left us a 3-star review: 'l'endroit est correct si on veut manger un morceau entres amis, mais on ne s'y pr u00e9lasse pas trop longtemps. les cocktails sont fades et donc un peu chers, la pizza y est mangeable mais les saveurs sont le plus souvent mal dos u00e9e entres autres, ma pizza saumon fum u00e9 et gingembre ne go u00fbtait que le gingembre intense.. , et on y joue la pire musique de l'univers. par contre, fans de croutes minces r u00e9jouissez vous! la croute u00e0 pizza est ben bonne, mais c'est pas assez pour me donner envie de revenir pour une occasion sp u00e9ciale. n nplus pour un stop rapide si je suis avec une gang d'amis difficiles, parce que tout le monde peut y trouver une pizza u00e0 son go u00fbt, u00e0 peu pr u00e8s.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'l'endroit est correct si on veut manger un morceau entres amis, mais on ne s'y pr u00e9lasse pas trop longtemps. les cocktails sont fades et donc un peu chers, la pizza y est mangeable mais les saveurs sont le plus souvent mal dos u00e9e entres autres, ma pizza saumon fum u00e9 et gingembre ne go u00fbtait que le gingembre intense.. , et on y joue la pire musique de l'univers. par contre, fans de croutes minces r u00e9jouissez vous! la croute u00e0 pizza est ben bonne, mais c'est pas assez pour me donner envie de revenir pour une occasion sp u00e9ciale. n nplus pour un stop rapide si je suis avec une gang d'amis difficiles, parce que tout le monde peut y trouver une pizza u00e0 son go u00fbt, u00e0 peu pr u00e8s.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Address the issue of flavors being poorly balanced, especially in the salmon and ginger pizza. Consider hiring a chef or consulting with one to improve the taste and balance of ingredients.

2. Cocktails: Improve the quality and variety of cocktails offered. This could involve hiring a mixologist or researching popular cocktail recipes to offer a more diverse and appealing selection.

3. Music: Change the music played in the restaurant to something more appealing to a wider audience. This could involve creating a playlist that caters to a variety of tastes."
3,"I had been to the Breakfast Joynt once several years ago. It was not terribly memorable but there was a really great Groupon available on this particular day and the lunchtime crew and I were in the mood to eat out.  On the surface the Joynt seemed like it would meet all our lunch time needs. Close proximity to the office-check. Breakfast and standard lunch fair-check. Good pricing (especially with the Groupon)-check and check. After much deliberation with my lunchtime crew we headed over. \n\nAs soon as we entered we were greeted by a friendly gentlemen and we selected a table.The atmosphere is nice and relaxing, though the decor is a bit confusing (Chicago memorabilia plus Packers and Vikings stuff?)  I chose the egg salad sandwich and we all ordered. That's when things went downhill. Though our waitress was generally friendly, service was incredibly slow. So slow, in fact, that we overheard the table next to ours complaining about the same thing. Suddenly our \""quick\"" lunch break turned into something much less quick. \n\nOnce our food arrived we were all generally pleased. The food was tasty. However it had taken so long to arrive that we immediately asked for our check and fumbled for our wallets with one hand while eating with the other. \n\nOverall the food was fine, but the super slow service makes me wonder if this isn't a better place to phone in a to go order, rather than dining in.  Maybe we will hit this place up again when we are in the mood for a lunch hour that is a bit more leisurely in it's pace. \n\nPS-Avoid the ranch dressing. It will not meet your french fry dipping needs!","i had been to the breakfast joynt once several years ago. it was not terribly memorable but there was a really great groupon available on this particular day and the lunchtime crew and i were in the mood to eat out. on the surface the joynt seemed like it would meet all our lunch time needs. close proximity to the office check. breakfast and standard lunch fair check. good pricing especially with the groupon check and check. after much deliberation with my lunchtime crew we headed over. n nas soon as we entered we were greeted by a friendly gentlemen and we selected a table.the atmosphere is nice and relaxing, though the decor is a bit confusing chicago memorabilia plus packers and vikings stuff? i chose the egg salad sandwich and we all ordered. that's when things went downhill. though our waitress was generally friendly, service was incredibly slow. so slow, in fact, that we overheard the table next to ours complaining about the same thing. suddenly our quick lunch break turned into something much less quick. n nonce our food arrived we were all generally pleased. the food was tasty. however it had taken so long to arrive that we immediately asked for our check and fumbled for our wallets with one hand while eating with the other. n noverall the food was fine, but the super slow service makes me wonder if this isn't a better place to phone in a to go order, rather than dining in. maybe we will hit this place up again when we are in the mood for a lunch hour that is a bit more leisurely in it's pace. n nps avoid the ranch dressing. it will not meet your french fry dipping needs!","joy, admiration, approval","[INST] A customer left us a 3-star review: 'i had been to the breakfast joynt once several years ago. it was not terribly memorable but there was a really great groupon available on this particular day and the lunchtime crew and i were in the mood to eat out. on the surface the joynt seemed like it would meet all our lunch time needs. close proximity to the office check. breakfast and standard lunch fair check. good pricing especially with the groupon check and check. after much deliberation with my lunchtime crew we headed over. n nas soon as we entered we were greeted by a friendly gentlemen and we selected a table.the atmosphere is nice and relaxing, though the decor is a bit confusing chicago memorabilia plus packers and vikings stuff? i chose the egg salad sandwich and we all ordered. that's when things went downhill. though our waitress was generally friendly, service was incredibly slow. so slow, in fact, that we overheard the table next to ours complaining about the same thing. suddenly our quick lunch break turned into something much less quick. n nonce our food arrived we were all generally pleased. the food was tasty. however it had taken so long to arrive that we immediately asked for our check and fumbled for our wallets with one hand while eating with the other. n noverall the food was fine, but the super slow service makes me wonder if this isn't a better place to phone in a to go order, rather than dining in. maybe we will hit this place up again when we are in the mood for a lunch hour that is a bit more leisurely in it's pace. n nps avoid the ranch dressing. it will not meet your french fry dipping needs!' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i had been to the breakfast joynt once several years ago. it was not terribly memorable but there was a really great groupon available on this particular day and the lunchtime crew and i were in the mood to eat out. on the surface the joynt seemed like it would meet all our lunch time needs. close proximity to the office check. breakfast and standard lunch fair check. good pricing especially with the groupon check and check. after much deliberation with my lunchtime crew we headed over. n nas soon as we entered we were greeted by a friendly gentlemen and we selected a table.the atmosphere is nice and relaxing, though the decor is a bit confusing chicago memorabilia plus packers and vikings stuff? i chose the egg salad sandwich and we all ordered. that's when things went downhill. though our waitress was generally friendly, service was incredibly slow. so slow, in fact, that we overheard the table next to ours complaining about the same thing. suddenly our quick lunch break turned into something much less quick. n nonce our food arrived we were all generally pleased. the food was tasty. however it had taken so long to arrive that we immediately asked for our check and fumbled for our wallets with one hand while eating with the other. n noverall the food was fine, but the super slow service makes me wonder if this isn't a better place to phone in a to go order, rather than dining in. maybe we will hit this place up again when we are in the mood for a lunch hour that is a bit more leisurely in it's pace. n nps avoid the ranch dressing. it will not meet your french fry dipping needs!' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Speed up service: The customer mentioned that service was incredibly slow, which led to a less enjoyable lunch break. We can work on improving the efficiency of our service, ensuring that orders are delivered promptly.

2. Communicate wait times: If there are delays in service, it would be helpful to inform customers about the wait time. This can help manage expectations and prevent frustration.

3. Consider table management: The customer overheard the table next to them complaining about slow service. This suggests that there may be issues with table management, such as overcrowding or understaffing during peak hours."
3,"This is a solid joint for mexican food. It's not gourmet, but it's not a total dive either.\n\nI stopped in for dinner last week with my Dad, and we sat down in the dining area (non-smoking). Very quickly, the room started to smell like someone was smoking weed. Of course, I pretended to not know what the smell was, but my Dad caught my lie. That turned into an awkward dinner conversation. Oh well.\n\nThe server was very kind and offered to move us to the bar area, without us asking.\n\nIn any case....when you are seated, you get a nice plate of chips, salsa, and bean dip.\n\nThe food is quite good. Lots of options. There is a \""healthy\"" menu, as well as a \""seniors\"" menu. \n\nI opted for the Chicken Sarandeado. A grilled chicken breast that was nicely seasoned, served with tortillas, rice, beans and pico. \n\nNothing about this place stands out as life-changing, but this place is A-Ok and I would come back because the service was good, the food was good, and atmosphere was fun.\n\nSalud!","this is a solid joint for mexican food. it's not gourmet, but it's not a total dive either. n ni stopped in for dinner last week with my dad, and we sat down in the dining area non smoking . very quickly, the room started to smell like someone was smoking weed. of course, i pretended to not know what the smell was, but my dad caught my lie. that turned into an awkward dinner conversation. oh well. n nthe server was very kind and offered to move us to the bar area, without us asking. n nin any case....when you are seated, you get a nice plate of chips, salsa, and bean dip. n nthe food is quite good. lots of options. there is a healthy menu, as well as a seniors menu. n ni opted for the chicken sarandeado. a grilled chicken breast that was nicely seasoned, served with tortillas, rice, beans and pico. n nnothing about this place stands out as life changing, but this place is a ok and i would come back because the service was good, the food was good, and atmosphere was fun. n nsalud!","embarrassment, neutral, annoyance","[INST] A customer left us a 3-star review: 'this is a solid joint for mexican food. it's not gourmet, but it's not a total dive either. n ni stopped in for dinner last week with my dad, and we sat down in the dining area non smoking . very quickly, the room started to smell like someone was smoking weed. of course, i pretended to not know what the smell was, but my dad caught my lie. that turned into an awkward dinner conversation. oh well. n nthe server was very kind and offered to move us to the bar area, without us asking. n nin any case....when you are seated, you get a nice plate of chips, salsa, and bean dip. n nthe food is quite good. lots of options. there is a healthy menu, as well as a seniors menu. n ni opted for the chicken sarandeado. a grilled chicken breast that was nicely seasoned, served with tortillas, rice, beans and pico. n nnothing about this place stands out as life changing, but this place is a ok and i would come back because the service was good, the food was good, and atmosphere was fun. n nsalud!' The customer feels embarrassment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this is a solid joint for mexican food. it's not gourmet, but it's not a total dive either. n ni stopped in for dinner last week with my dad, and we sat down in the dining area non smoking . very quickly, the room started to smell like someone was smoking weed. of course, i pretended to not know what the smell was, but my dad caught my lie. that turned into an awkward dinner conversation. oh well. n nthe server was very kind and offered to move us to the bar area, without us asking. n nin any case....when you are seated, you get a nice plate of chips, salsa, and bean dip. n nthe food is quite good. lots of options. there is a healthy menu, as well as a seniors menu. n ni opted for the chicken sarandeado. a grilled chicken breast that was nicely seasoned, served with tortillas, rice, beans and pico. n nnothing about this place stands out as life changing, but this place is a ok and i would come back because the service was good, the food was good, and atmosphere was fun. n nsalud!' The customer feels embarrassment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Enforce a strict no-smoking policy in all dining areas, including the non-smoking section, to prevent incidents like the one described in the review.

2. Train staff to be more aware of potential odors that may affect customers' dining experience, and take immediate action to address any issues.

3. Offer a more discreet solution for moving customers who are uncomfortable with their current seating, such as a private conversation with the server or a more subtle gesture to move them."
3,"The lunch specials are pretty average when compared to others around town. (I personally think the flavors and portions are bigger, with a smaller price tag, at nearby Thai Food To Go)  But I go there for their beautifully seasoned Eggplant with Fried Tofu.  They also have a great happy hour special which is available Mon-Fri from 4-6pm and all day on the weekends.  They offer almost any of their appetizers for $4 each.  This is a steal for their calamari (lightly breaded and perfectly tender) and perfectly crunchy and seasoned Thai dumplings.","the lunch specials are pretty average when compared to others around town. i personally think the flavors and portions are bigger, with a smaller price tag, at nearby thai food to go but i go there for their beautifully seasoned eggplant with fried tofu. they also have a great happy hour special which is available mon fri from 4 6pm and all day on the weekends. they offer almost any of their appetizers for 4 each. this is a steal for their calamari lightly breaded and perfectly tender and perfectly crunchy and seasoned thai dumplings.","neutral, admiration, approval","[INST] A customer left us a 3-star review: 'the lunch specials are pretty average when compared to others around town. i personally think the flavors and portions are bigger, with a smaller price tag, at nearby thai food to go but i go there for their beautifully seasoned eggplant with fried tofu. they also have a great happy hour special which is available mon fri from 4 6pm and all day on the weekends. they offer almost any of their appetizers for 4 each. this is a steal for their calamari lightly breaded and perfectly tender and perfectly crunchy and seasoned thai dumplings.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the lunch specials are pretty average when compared to others around town. i personally think the flavors and portions are bigger, with a smaller price tag, at nearby thai food to go but i go there for their beautifully seasoned eggplant with fried tofu. they also have a great happy hour special which is available mon fri from 4 6pm and all day on the weekends. they offer almost any of their appetizers for 4 each. this is a steal for their calamari lightly breaded and perfectly tender and perfectly crunchy and seasoned thai dumplings.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on enhancing the overall quality and consistency of our lunch specials to make them more competitive with other nearby establishments. Additionally, we could consider offering a wider variety of options within our lunch specials menu to cater to a broader range of tastes. Lastly, maintaining the quality of our signature dishes, such as the eggplant with fried tofu, is crucial to keep the customer satisfied. Offering promotions like the happy hour special on days other than just weekends might also be appreciated."
3,"Policing isn't a topic which interests me from a purely factual point of view, but I can still appreciate a well put together Museum.\n\nEdinburgh Police Centre Museum is a wee free museum on the Royal Mile. It's run by Lothian and Borders Police, but the museum isn't from a too overly police perspective. It tells the story of Edinburgh's police force and some of the more colourful episodes of Edinburgh's criminal history. Despite my initial lack of enthusiasm even I managed to find the displays entertaining.\n\nThe museum is literally one room and shouldn't take long to look around. The space is used efficiently and there's a decent amount to take in considering.\n\nIt's free, it doesn't take long and it's right in the middle of town. So if you are at all interested, you have no excuse to pop in.","policing isn't a topic which interests me from a purely factual point of view, but i can still appreciate a well put together museum. n nedinburgh police centre museum is a wee free museum on the royal mile. it's run by lothian and borders police, but the museum isn't from a too overly police perspective. it tells the story of edinburgh's police force and some of the more colourful episodes of edinburgh's criminal history. despite my initial lack of enthusiasm even i managed to find the displays entertaining. n nthe museum is literally one room and shouldn't take long to look around. the space is used efficiently and there's a decent amount to take in considering. n nit's free, it doesn't take long and it's right in the middle of town. so if you are at all interested, you have no excuse to pop in.","admiration, approval, joy","[INST] A customer left us a 3-star review: 'policing isn't a topic which interests me from a purely factual point of view, but i can still appreciate a well put together museum. n nedinburgh police centre museum is a wee free museum on the royal mile. it's run by lothian and borders police, but the museum isn't from a too overly police perspective. it tells the story of edinburgh's police force and some of the more colourful episodes of edinburgh's criminal history. despite my initial lack of enthusiasm even i managed to find the displays entertaining. n nthe museum is literally one room and shouldn't take long to look around. the space is used efficiently and there's a decent amount to take in considering. n nit's free, it doesn't take long and it's right in the middle of town. so if you are at all interested, you have no excuse to pop in.' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'policing isn't a topic which interests me from a purely factual point of view, but i can still appreciate a well put together museum. n nedinburgh police centre museum is a wee free museum on the royal mile. it's run by lothian and borders police, but the museum isn't from a too overly police perspective. it tells the story of edinburgh's police force and some of the more colourful episodes of edinburgh's criminal history. despite my initial lack of enthusiasm even i managed to find the displays entertaining. n nthe museum is literally one room and shouldn't take long to look around. the space is used efficiently and there's a decent amount to take in considering. n nit's free, it doesn't take long and it's right in the middle of town. so if you are at all interested, you have no excuse to pop in.' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Expand the museum: Since the customer mentions that the museum is small and only one room, we could consider expanding the museum to provide more content and a more immersive experience. This could include additional exhibits, interactive displays, or even a timeline of Edinburgh's criminal history.

2. Provide more context: While the customer appreciates the museum, they mention that they are not particularly interested in the topic of policing. To cater to a wider audience, we could provide more context and background information on the exhibits, making them more accessible to those who may not have a strong interest in the subject matter."
3,Decided to try this place for after dinner drinks with wifey. They have a good selection of brews and an overall cool place to hang out.  Didn't have a chance to check out the food menu. Place is worth a visit for drinks or just hanging out.,decided to try this place for after dinner drinks with wifey. they have a good selection of brews and an overall cool place to hang out. didn't have a chance to check out the food menu. place is worth a visit for drinks or just hanging out.,"admiration, approval, neutral","[INST] A customer left us a 3-star review: 'decided to try this place for after dinner drinks with wifey. they have a good selection of brews and an overall cool place to hang out. didn't have a chance to check out the food menu. place is worth a visit for drinks or just hanging out.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'decided to try this place for after dinner drinks with wifey. they have a good selection of brews and an overall cool place to hang out. didn't have a chance to check out the food menu. place is worth a visit for drinks or just hanging out.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Encourage food sampling: Offer a complimentary appetizer or small dish to customers who are dining primarily for drinks. This could help them explore your food menu and potentially discover new favorites.

2. Improve staff engagement: Train your staff to engage with customers more effectively, asking if they'd like to try a recommended dish or drink, or if they have any questions about the menu.

3. Enhance ambiance: If possible, create a more inviting atmosphere that encourages customers to linger and explore the food menu. This could include soft music, comfortable seating, or thoughtful decor."
3,"THE place to try in Montreal for a touristy taste of poutine. 25+ different types on the menu. Very busy all year round with locals and tourists alike. Yes, there are better poutines out there but there's only one La banquise. So do try it and make your own opinion of it. You'll like it or you won't but at least it'll be a 'check' on your list of things-to-try-in-Montreal!","the place to try in montreal for a touristy taste of poutine. 25 different types on the menu. very busy all year round with locals and tourists alike. yes, there are better poutines out there but there's only one la banquise. so do try it and make your own opinion of it. you'll like it or you won't but at least it'll be a 'check' on your list of things to try in montreal!","approval, neutral, confusion","[INST] A customer left us a 3-star review: 'the place to try in montreal for a touristy taste of poutine. 25 different types on the menu. very busy all year round with locals and tourists alike. yes, there are better poutines out there but there's only one la banquise. so do try it and make your own opinion of it. you'll like it or you won't but at least it'll be a 'check' on your list of things to try in montreal!' The customer feels approval, neutral, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the place to try in montreal for a touristy taste of poutine. 25 different types on the menu. very busy all year round with locals and tourists alike. yes, there are better poutines out there but there's only one la banquise. so do try it and make your own opinion of it. you'll like it or you won't but at least it'll be a 'check' on your list of things to try in montreal!' The customer feels approval, neutral, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at our establishment, we could consider the following actions:

1. Improve service speed: The customer mentioned that the place is very busy all year round, which may lead to longer wait times. We could focus on improving service speed to ensure customers are attended to promptly.

2. Enhance food quality: While the customer acknowledges that La Banquise is a must-try for tourists, they also suggest that there are better poutines out there. We could focus on improving the quality of our poutine offerings to meet or exceed customer expectations."
3,"I've been here on 2 occasions. The first time I got the fried chicken benedict and it was not that great to me. I thought the smothering of the whole plate with the chipotle cream sauce ruined it for me. My second trip yielded much better results. I had the salmon scramble with brie cheese. It was delicious! Of course the portions are outrageous, but not a bad meal. Three people for breakfast was $76 with Mimosas of course.","i've been here on 2 occasions. the first time i got the fried chicken benedict and it was not that great to me. i thought the smothering of the whole plate with the chipotle cream sauce ruined it for me. my second trip yielded much better results. i had the salmon scramble with brie cheese. it was delicious! of course the portions are outrageous, but not a bad meal. three people for breakfast was 76 with mimosas of course.","admiration, disappointment, approval","[INST] A customer left us a 3-star review: 'i've been here on 2 occasions. the first time i got the fried chicken benedict and it was not that great to me. i thought the smothering of the whole plate with the chipotle cream sauce ruined it for me. my second trip yielded much better results. i had the salmon scramble with brie cheese. it was delicious! of course the portions are outrageous, but not a bad meal. three people for breakfast was 76 with mimosas of course.' The customer feels admiration, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i've been here on 2 occasions. the first time i got the fried chicken benedict and it was not that great to me. i thought the smothering of the whole plate with the chipotle cream sauce ruined it for me. my second trip yielded much better results. i had the salmon scramble with brie cheese. it was delicious! of course the portions are outrageous, but not a bad meal. three people for breakfast was 76 with mimosas of course.' The customer feels admiration, disappointment, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Address the issue with the Fried Chicken Benedict: Review the recipe and consider reducing the amount of chipotle cream sauce used, or offer a choice for customers to customize their sauce preferences.

2. Maintain consistency: Ensure that the quality of dishes remains consistent across all visits. This may involve improving kitchen standards, training staff, or implementing quality control measures.

3. Offer customization options: Allow customers to customize their orders to better suit their preferences. This could include sauce choices, ingredient substitutions, or portion sizes."
3,"Am I ever going to find a great nail spot in South Phoenix? Ugh.. There were no magazines while waiting in front, and my nails chipped the second day after having them  filled. \n\nI type, I do not hammer in nails all day.. There is no reason for gel nails to chip this fast. I will give them another chance in hopes it was a fluke, because the guy that did my fill was really nice. Update to follow.","am i ever going to find a great nail spot in south phoenix? ugh.. there were no magazines while waiting in front, and my nails chipped the second day after having them filled. n ni type, i do not hammer in nails all day.. there is no reason for gel nails to chip this fast. i will give them another chance in hopes it was a fluke, because the guy that did my fill was really nice. update to follow.","admiration, curiosity, optimism","[INST] A customer left us a 3-star review: 'am i ever going to find a great nail spot in south phoenix? ugh.. there were no magazines while waiting in front, and my nails chipped the second day after having them filled. n ni type, i do not hammer in nails all day.. there is no reason for gel nails to chip this fast. i will give them another chance in hopes it was a fluke, because the guy that did my fill was really nice. update to follow.' The customer feels admiration, curiosity, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'am i ever going to find a great nail spot in south phoenix? ugh.. there were no magazines while waiting in front, and my nails chipped the second day after having them filled. n ni type, i do not hammer in nails all day.. there is no reason for gel nails to chip this fast. i will give them another chance in hopes it was a fluke, because the guy that did my fill was really nice. update to follow.' The customer feels admiration, curiosity, optimism. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Amenities: Provide magazines or other reading materials for customers waiting in the salon. This can help pass the time more enjoyably and create a more relaxing atmosphere.

2. Quality of Gel Nails: Investigate the cause of the chipped gel nails. This could involve improving the application process, using higher-quality products, or providing better aftercare instructions to customers.

3. Follow-up: Reach out to the customer to express appreciation for their feedback and assure them that we are taking their concerns seriously."
3,"Hash is famous for their chicken and waffle. But I decided to ordered the Kokomo instead which is also popular and my boyfriend ordered the chicken and waffle. \n\nI gotta say, I was disappointed. The meatloaf was dry. It wasn't what I was expecting. It was just bad. \n\nOn the other hand, I did try the Chicken and waffle and it was good. It had crispy skin and you can taste the sweet syrup on it. Well I think it's syrup. \n\nSo the bad: The wait time was super long. It was  About 45 min. And another 40 min for the food.\n\nThe good: chicken was okay good and the beer. \n\nOverall, the chicken was good but nothing spectacular.","hash is famous for their chicken and waffle. but i decided to ordered the kokomo instead which is also popular and my boyfriend ordered the chicken and waffle. n ni gotta say, i was disappointed. the meatloaf was dry. it wasn't what i was expecting. it was just bad. n non the other hand, i did try the chicken and waffle and it was good. it had crispy skin and you can taste the sweet syrup on it. well i think it's syrup. n nso the bad the wait time was super long. it was about 45 min. and another 40 min for the food. n nthe good chicken was okay good and the beer. n noverall, the chicken was good but nothing spectacular.","disappointment, disapproval, neutral","[INST] A customer left us a 3-star review: 'hash is famous for their chicken and waffle. but i decided to ordered the kokomo instead which is also popular and my boyfriend ordered the chicken and waffle. n ni gotta say, i was disappointed. the meatloaf was dry. it wasn't what i was expecting. it was just bad. n non the other hand, i did try the chicken and waffle and it was good. it had crispy skin and you can taste the sweet syrup on it. well i think it's syrup. n nso the bad the wait time was super long. it was about 45 min. and another 40 min for the food. n nthe good chicken was okay good and the beer. n noverall, the chicken was good but nothing spectacular.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'hash is famous for their chicken and waffle. but i decided to ordered the kokomo instead which is also popular and my boyfriend ordered the chicken and waffle. n ni gotta say, i was disappointed. the meatloaf was dry. it wasn't what i was expecting. it was just bad. n non the other hand, i did try the chicken and waffle and it was good. it had crispy skin and you can taste the sweet syrup on it. well i think it's syrup. n nso the bad the wait time was super long. it was about 45 min. and another 40 min for the food. n nthe good chicken was okay good and the beer. n noverall, the chicken was good but nothing spectacular.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Improve the preparation and cooking of the meatloaf to ensure it is moist and flavorful.

2. Wait Time: Reduce the waiting time for food by streamlining the kitchen process or communicating more effectively with customers about wait times.

3. Consistency: Ensure that the quality of food is consistent across all dishes, especially popular ones like the chicken and waffle.

4. Communication: Improve communication with customers about their orders, especially if there are delays."
3,"Shawarma, pita and garlic sauce can not go wrong with some vegeatables.  Their hummus is alright, and service depends on who you get, some the friendliest in the world others seem to hate their job.  Stick with the Shawarma and it is a no fail.","shawarma, pita and garlic sauce can not go wrong with some vegeatables. their hummus is alright, and service depends on who you get, some the friendliest in the world others seem to hate their job. stick with the shawarma and it is a no fail.","neutral, approval, disapproval","[INST] A customer left us a 3-star review: 'shawarma, pita and garlic sauce can not go wrong with some vegeatables. their hummus is alright, and service depends on who you get, some the friendliest in the world others seem to hate their job. stick with the shawarma and it is a no fail.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'shawarma, pita and garlic sauce can not go wrong with some vegeatables. their hummus is alright, and service depends on who you get, some the friendliest in the world others seem to hate their job. stick with the shawarma and it is a no fail.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistency in Service: Ensure that every interaction with our staff is friendly and professional, regardless of the staff member. This can be achieved through regular training and feedback sessions.

2. Quality of Hummus: Improve the quality of our hummus to match the customer's high expectations for the shawarma, pita, and garlic sauce. This could involve sourcing better ingredients or refining our recipe.

3. Vegetable Options: Consider expanding our vegetable options to cater to a wider range of preferences and dietary needs."
3,"Stopped in to get a gyro.  Friendly service and somehow related to the location on 4th downtown.  The menu has some variety from Wraps & Gyro's to Pide (Turkish Pizza) to kebaps, to regular pizza, salads and wings.  \n\nMy gyro was good.  The fries were pretty good too.  Will have to stop back and try a Pide.  The person next to us had a Pide and said it was his favorite thing on the menu.","stopped in to get a gyro. friendly service and somehow related to the location on 4th downtown. the menu has some variety from wraps gyro's to pide turkish pizza to kebaps, to regular pizza, salads and wings. n nmy gyro was good. the fries were pretty good too. will have to stop back and try a pide. the person next to us had a pide and said it was his favorite thing on the menu.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'stopped in to get a gyro. friendly service and somehow related to the location on 4th downtown. the menu has some variety from wraps gyro's to pide turkish pizza to kebaps, to regular pizza, salads and wings. n nmy gyro was good. the fries were pretty good too. will have to stop back and try a pide. the person next to us had a pide and said it was his favorite thing on the menu.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'stopped in to get a gyro. friendly service and somehow related to the location on 4th downtown. the menu has some variety from wraps gyro's to pide turkish pizza to kebaps, to regular pizza, salads and wings. n nmy gyro was good. the fries were pretty good too. will have to stop back and try a pide. the person next to us had a pide and said it was his favorite thing on the menu.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially increase their satisfaction to a 4-star or 5-star level, consider the following suggestions:

1. Consistency: Ensure that the quality of the gyro remains consistent across all orders. This could involve improving the preparation process, using higher-quality ingredients, or providing better training for staff.

2. Speed: Address any delays in service, as this can impact the overall dining experience. Aim to serve food promptly without compromising on quality.

3. Cleanliness: Maintain a clean and welcoming environment, as this can contribute to a more enjoyable dining experience."
3,"The burger was good, the fries were ok, but once you mentally process that they were deep fried in lard, then what was tasting really good turned into a really guilt-loaded dinner. But it is what it says it is. A truly American restaurant, proud of its decadence.","the burger was good, the fries were ok, but once you mentally process that they were deep fried in lard, then what was tasting really good turned into a really guilt loaded dinner. but it is what it says it is. a truly american restaurant, proud of its decadence.","admiration, disappointment, approval","[INST] A customer left us a 3-star review: 'the burger was good, the fries were ok, but once you mentally process that they were deep fried in lard, then what was tasting really good turned into a really guilt loaded dinner. but it is what it says it is. a truly american restaurant, proud of its decadence.' The customer feels admiration, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the burger was good, the fries were ok, but once you mentally process that they were deep fried in lard, then what was tasting really good turned into a really guilt loaded dinner. but it is what it says it is. a truly american restaurant, proud of its decadence.' The customer feels admiration, disappointment, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. **Transparency**: Clearly label the type of oil used for frying, especially if it's not the standard vegetable oil. This will allow customers to make informed decisions about their meals.

2. **Healthier Options**: Offer a selection of healthier sides or dishes, such as baked or air-fried options for fries, or salads with homemade dressings. This could cater to customers who are health-conscious but still want to enjoy a meal at our restaurant.

3. **Communication**: Engage with the customer to understand their concerns and show that we value their feedback."
3,"This is an updated review with my experience in the Tower Deluxe Room in the West Wing Tower. It's a bit more affordable then my previous stay. It's also away from the main crowd, so it's naturally quieter. In the West Wing tower, there is a pool, spa, work out center, and a couple of business terminals in a hall way. The room itself is reasonably sized, but a great value considering the cost. \n\nThe work area is decent - although, it's too comfortable. I feel asleep a couple of times in that chair after a long day working at a tradeshow. The work area is configured more for lounging with a drink in hand, versus working on a computer. \n\nWhat cost the fourth star is the mist that is circulated in the atmosphere to mask the cigarette smoke. The smell is a poor attempt to hide the smoke, and increases the mass of the particles in the air - allowing the particles to cling to items more often, such as clothing, suit cases, computers, or even my respiratory system. \n\nI don't like that mist, and I don't like how I have to spend hours on end in a hot shower to attempt to clear my respiratory system of that mist. Cigarette smell, I can deal with; masking agents which clings to cigarettes smoke and make the mass of the particle mass larger - I don't like.","this is an updated review with my experience in the tower deluxe room in the west wing tower. it's a bit more affordable then my previous stay. it's also away from the main crowd, so it's naturally quieter. in the west wing tower, there is a pool, spa, work out center, and a couple of business terminals in a hall way. the room itself is reasonably sized, but a great value considering the cost. n nthe work area is decent although, it's too comfortable. i feel asleep a couple of times in that chair after a long day working at a tradeshow. the work area is configured more for lounging with a drink in hand, versus working on a computer. n nwhat cost the fourth star is the mist that is circulated in the atmosphere to mask the cigarette smoke. the smell is a poor attempt to hide the smoke, and increases the mass of the particles in the air allowing the particles to cling to items more often, such as clothing, suit cases, computers, or even my respiratory system. n ni don't like that mist, and i don't like how i have to spend hours on end in a hot shower to attempt to clear my respiratory system of that mist. cigarette smell, i can deal with masking agents which clings to cigarettes smoke and make the mass of the particle mass larger i don't like.","approval, admiration, neutral","[INST] A customer left us a 3-star review: 'this is an updated review with my experience in the tower deluxe room in the west wing tower. it's a bit more affordable then my previous stay. it's also away from the main crowd, so it's naturally quieter. in the west wing tower, there is a pool, spa, work out center, and a couple of business terminals in a hall way. the room itself is reasonably sized, but a great value considering the cost. n nthe work area is decent although, it's too comfortable. i feel asleep a couple of times in that chair after a long day working at a tradeshow. the work area is configured more for lounging with a drink in hand, versus working on a computer. n nwhat cost the fourth star is the mist that is circulated in the atmosphere to mask the cigarette smoke. the smell is a poor attempt to hide the smoke, and increases the mass of the particles in the air allowing the particles to cling to items more often, such as clothing, suit cases, computers, or even my respiratory system. n ni don't like that mist, and i don't like how i have to spend hours on end in a hot shower to attempt to clear my respiratory system of that mist. cigarette smell, i can deal with masking agents which clings to cigarettes smoke and make the mass of the particle mass larger i don't like.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this is an updated review with my experience in the tower deluxe room in the west wing tower. it's a bit more affordable then my previous stay. it's also away from the main crowd, so it's naturally quieter. in the west wing tower, there is a pool, spa, work out center, and a couple of business terminals in a hall way. the room itself is reasonably sized, but a great value considering the cost. n nthe work area is decent although, it's too comfortable. i feel asleep a couple of times in that chair after a long day working at a tradeshow. the work area is configured more for lounging with a drink in hand, versus working on a computer. n nwhat cost the fourth star is the mist that is circulated in the atmosphere to mask the cigarette smoke. the smell is a poor attempt to hide the smoke, and increases the mass of the particles in the air allowing the particles to cling to items more often, such as clothing, suit cases, computers, or even my respiratory system. n ni don't like that mist, and i don't like how i have to spend hours on end in a hot shower to attempt to clear my respiratory system of that mist. cigarette smell, i can deal with masking agents which clings to cigarettes smoke and make the mass of the particle mass larger i don't like.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following concerns:

1. Eliminate the mist that circulates to mask cigarette smoke. This will help reduce the cigarette smell and prevent the particles from clinging to items and the customer's respiratory system.

2. Reconfigure the work area in the West Wing Tower to better suit working on a computer. This could involve providing a more ergonomic chair, adjusting the lighting, and ensuring there are adequate power outlets and a proper workspace.

3. Offer a non-smoking floor or room option for customers who are sensitive to smoke or prefer a smoke-free environment."
3,They have great sandwiches and 2 free egg rolls with a yelp check in? Yes please!\n\nMy only complaint is that the egg rolls were not up to par. They seemed to have a funny after taste and are not the typical Vietnamese egg rolls I'm used to eating.\n\nI have been to this restaurant twice. The food overall being good with good portion sizes. Prices are on par and very reasonable.\n\nThe service was good but I did have to wait a bit for more water.,they have great sandwiches and 2 free egg rolls with a yelp check in? yes please! n nmy only complaint is that the egg rolls were not up to par. they seemed to have a funny after taste and are not the typical vietnamese egg rolls i'm used to eating. n ni have been to this restaurant twice. the food overall being good with good portion sizes. prices are on par and very reasonable. n nthe service was good but i did have to wait a bit for more water.,"disapproval, admiration, disappointment","[INST] A customer left us a 3-star review: 'they have great sandwiches and 2 free egg rolls with a yelp check in? yes please! n nmy only complaint is that the egg rolls were not up to par. they seemed to have a funny after taste and are not the typical vietnamese egg rolls i'm used to eating. n ni have been to this restaurant twice. the food overall being good with good portion sizes. prices are on par and very reasonable. n nthe service was good but i did have to wait a bit for more water.' The customer feels disapproval, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'they have great sandwiches and 2 free egg rolls with a yelp check in? yes please! n nmy only complaint is that the egg rolls were not up to par. they seemed to have a funny after taste and are not the typical vietnamese egg rolls i'm used to eating. n ni have been to this restaurant twice. the food overall being good with good portion sizes. prices are on par and very reasonable. n nthe service was good but i did have to wait a bit for more water.' The customer feels disapproval, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address the specific issue: Investigate the cause of the ""funny aftertaste"" in the egg rolls. This could involve checking the quality of ingredients, storage conditions, or cooking methods. If necessary, adjust these factors to better match the customer's expectations.

2. Maintain consistency: Ensure that the egg rolls consistently meet the customer's expectations of authentic Vietnamese egg rolls. This may involve training staff or adjusting recipes.

3. Improve communication: Make sure that customers are aware of any changes to menu items or ingredients. This can help manage expectations and reduce the likelihood of disappointment."
3,"Good ambient and waiters are friendly.\nBeen a soon of a Portuguese family I was a little disappointed with the Black Cod I ordered, missing a little taste and definitely not enough sides available.\nWould give another 1/2* if was available.","good ambient and waiters are friendly. nbeen a soon of a portuguese family i was a little disappointed with the black cod i ordered, missing a little taste and definitely not enough sides available. nwould give another 1 2 if was available.","disappointment, neutral, disapproval","[INST] A customer left us a 3-star review: 'good ambient and waiters are friendly. nbeen a soon of a portuguese family i was a little disappointed with the black cod i ordered, missing a little taste and definitely not enough sides available. nwould give another 1 2 if was available.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'good ambient and waiters are friendly. nbeen a soon of a portuguese family i was a little disappointed with the black cod i ordered, missing a little taste and definitely not enough sides available. nwould give another 1 2 if was available.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance the taste of the Black Cod dish: We can work with our chefs to ensure the dish is seasoned and cooked to perfection, maintaining the authentic Portuguese flavors while meeting the customer's expectations.

2. Offer a variety of sides: Expand the selection of sides available to cater to diverse tastes and preferences, ensuring there are suitable options for customers who order specific dishes.

3. Maintain consistent quality: Ensure that the quality of the food remains consistent across all dishes, as inconsistencies may lead to customer dissatisfaction."
3,"While I love the concept of the mongolian bbq restaurant, YC's is not even close to being a truly good one. The food is alright - you make your own stir-fry from the raw ingredients and the guys cook it up for you. \n\nThe service is great. Prompt seating, attentive wait staff, etc.\n\nBut where I really have beef (no pun intended) with this place, is with their meat selection. The raw meats and poultry are presented in this freeze-dried, thinly shaved manner, making it difficult to a) put enough in your plate, and b) really tell if it is good quality or crap meat.\n\nThe dessert - well, it's a frozen yogurt machine in the corner. \n\nI don't know - I guess I have been spoiled by BD's Mongolian in Ohio. Fresh meats, more upscale environment, and desserts beyond a frozen yogurt machine...\n\nEh.. I'd probably eat here again but only if I were in a group and the majority rule dictated it. I wouldn't choose to go there again given the choice.","while i love the concept of the mongolian bbq restaurant, yc's is not even close to being a truly good one. the food is alright you make your own stir fry from the raw ingredients and the guys cook it up for you. n nthe service is great. prompt seating, attentive wait staff, etc. n nbut where i really have beef no pun intended with this place, is with their meat selection. the raw meats and poultry are presented in this freeze dried, thinly shaved manner, making it difficult to a put enough in your plate, and b really tell if it is good quality or crap meat. n nthe dessert well, it's a frozen yogurt machine in the corner. n ni don't know i guess i have been spoiled by bd's mongolian in ohio. fresh meats, more upscale environment, and desserts beyond a frozen yogurt machine... n neh.. i'd probably eat here again but only if i were in a group and the majority rule dictated it. i wouldn't choose to go there again given the choice.","admiration, disapproval, love","[INST] A customer left us a 3-star review: 'while i love the concept of the mongolian bbq restaurant, yc's is not even close to being a truly good one. the food is alright you make your own stir fry from the raw ingredients and the guys cook it up for you. n nthe service is great. prompt seating, attentive wait staff, etc. n nbut where i really have beef no pun intended with this place, is with their meat selection. the raw meats and poultry are presented in this freeze dried, thinly shaved manner, making it difficult to a put enough in your plate, and b really tell if it is good quality or crap meat. n nthe dessert well, it's a frozen yogurt machine in the corner. n ni don't know i guess i have been spoiled by bd's mongolian in ohio. fresh meats, more upscale environment, and desserts beyond a frozen yogurt machine... n neh.. i'd probably eat here again but only if i were in a group and the majority rule dictated it. i wouldn't choose to go there again given the choice.' The customer feels admiration, disapproval, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'while i love the concept of the mongolian bbq restaurant, yc's is not even close to being a truly good one. the food is alright you make your own stir fry from the raw ingredients and the guys cook it up for you. n nthe service is great. prompt seating, attentive wait staff, etc. n nbut where i really have beef no pun intended with this place, is with their meat selection. the raw meats and poultry are presented in this freeze dried, thinly shaved manner, making it difficult to a put enough in your plate, and b really tell if it is good quality or crap meat. n nthe dessert well, it's a frozen yogurt machine in the corner. n ni don't know i guess i have been spoiled by bd's mongolian in ohio. fresh meats, more upscale environment, and desserts beyond a frozen yogurt machine... n neh.. i'd probably eat here again but only if i were in a group and the majority rule dictated it. i wouldn't choose to go there again given the choice.' The customer feels admiration, disapproval, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your Mongolian BBQ restaurant, consider the following suggestions:

1. Improve the quality and presentation of the meat selection: Offer higher quality, freshly sliced meats that are easier to identify and portion. This will help customers feel more confident in their choices and perceive better value for their money.

2. Enhance the dining environment: Create a more upscale atmosphere that aligns with the customer's expectations, such as improving lighting, decor, and ambiance. This can help differentiate your restaurant from competitors and create a more enjoyable dining experience."
3,"when this place first opened it was really good, back then I would have given it 5 stars. Now it is just ok. My dad likes to go there, that is why we went. \nWe started with the grilled artichoke. Usually this is pretty good. Not so much this time. Maybe artichokes are out of season?. It was hard and not very flavorful. The aioli that accompanied it was tasty. \nThe prime rib was ok, the portions get smaller each time I go. Very tender, good flavor. Nothing outstanding. We all had the same cut. Same side of baked potato. No dessert. \nProbably will go again as my dad loves this place.","when this place first opened it was really good, back then i would have given it 5 stars. now it is just ok. my dad likes to go there, that is why we went. nwe started with the grilled artichoke. usually this is pretty good. not so much this time. maybe artichokes are out of season?. it was hard and not very flavorful. the aioli that accompanied it was tasty. nthe prime rib was ok, the portions get smaller each time i go. very tender, good flavor. nothing outstanding. we all had the same cut. same side of baked potato. no dessert. nprobably will go again as my dad loves this place.","admiration, confusion, approval","[INST] A customer left us a 3-star review: 'when this place first opened it was really good, back then i would have given it 5 stars. now it is just ok. my dad likes to go there, that is why we went. nwe started with the grilled artichoke. usually this is pretty good. not so much this time. maybe artichokes are out of season?. it was hard and not very flavorful. the aioli that accompanied it was tasty. nthe prime rib was ok, the portions get smaller each time i go. very tender, good flavor. nothing outstanding. we all had the same cut. same side of baked potato. no dessert. nprobably will go again as my dad loves this place.' The customer feels admiration, confusion, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'when this place first opened it was really good, back then i would have given it 5 stars. now it is just ok. my dad likes to go there, that is why we went. nwe started with the grilled artichoke. usually this is pretty good. not so much this time. maybe artichokes are out of season?. it was hard and not very flavorful. the aioli that accompanied it was tasty. nthe prime rib was ok, the portions get smaller each time i go. very tender, good flavor. nothing outstanding. we all had the same cut. same side of baked potato. no dessert. nprobably will go again as my dad loves this place.' The customer feels admiration, confusion, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Artichokes: Investigate if artichokes are indeed out of season, and if so, consider offering alternative appetizers during that period. If not, ensure the artichokes are properly prepared to maintain their flavor and texture.

2. Consistency of Portions: Maintain the same portion sizes for all customers to avoid the perception that portions are getting smaller.

3. Enhance Communication: Acknowledge the customer's feedback and express appreciation for their continued patronage."
3,"It's a good thing that Kabuki has a fun, relaxed atmosphere, because the food is nothing to shout about and the service is a weird combination of hectic yet slow.\n\nTo be fair, Japanese food in Arizona is a dicey proposition at best, especially after years in Seattle have spoiled me forever for good Asian food. And at least the layout and feel of Kabuki is open and welcoming, allowing for both big groups and a small, more intimate setting. The free edamame before the meal is a nice touch (I enjoyed it) but not for everyone.\n\nSome would say that a good Japanese restaurant is made or broken on its sushi, and if that were true then Kabuki comes in with a resounding \""meh.\"" The portions are nice and big but the sushi itself fails to thrill. For my money, though, it's the Katsu that's the mark of a great Japanese place, and once again Kabuki just doesn't impress. Their Tonkatsu (breaded and fried pork) is bland and unremarkable, with a katsu sauce that tastes a little too much like fancy ketchup.\n\nWe had a big group, but the service was much slower than it needed to be, yet the servers seemed to be running around pretty frantically the whole time, often forgetting which dish went with which person, and even better, occasionally forgot what they were carrying.\n\nKabuki has the feel of a new restaurant still trying to figure out what it's doing. Given some time and refinement of their menu, it has the potential to be that rare thing - a good Japanese restaurant in the desert. Until then, it's only average.","it's a good thing that kabuki has a fun, relaxed atmosphere, because the food is nothing to shout about and the service is a weird combination of hectic yet slow. n nto be fair, japanese food in arizona is a dicey proposition at best, especially after years in seattle have spoiled me forever for good asian food. and at least the layout and feel of kabuki is open and welcoming, allowing for both big groups and a small, more intimate setting. the free edamame before the meal is a nice touch i enjoyed it but not for everyone. n nsome would say that a good japanese restaurant is made or broken on its sushi, and if that were true then kabuki comes in with a resounding meh. the portions are nice and big but the sushi itself fails to thrill. for my money, though, it's the katsu that's the mark of a great japanese place, and once again kabuki just doesn't impress. their tonkatsu breaded and fried pork is bland and unremarkable, with a katsu sauce that tastes a little too much like fancy ketchup. n nwe had a big group, but the service was much slower than it needed to be, yet the servers seemed to be running around pretty frantically the whole time, often forgetting which dish went with which person, and even better, occasionally forgot what they were carrying. n nkabuki has the feel of a new restaurant still trying to figure out what it's doing. given some time and refinement of their menu, it has the potential to be that rare thing a good japanese restaurant in the desert. until then, it's only average.","joy, admiration, approval","[INST] A customer left us a 3-star review: 'it's a good thing that kabuki has a fun, relaxed atmosphere, because the food is nothing to shout about and the service is a weird combination of hectic yet slow. n nto be fair, japanese food in arizona is a dicey proposition at best, especially after years in seattle have spoiled me forever for good asian food. and at least the layout and feel of kabuki is open and welcoming, allowing for both big groups and a small, more intimate setting. the free edamame before the meal is a nice touch i enjoyed it but not for everyone. n nsome would say that a good japanese restaurant is made or broken on its sushi, and if that were true then kabuki comes in with a resounding meh. the portions are nice and big but the sushi itself fails to thrill. for my money, though, it's the katsu that's the mark of a great japanese place, and once again kabuki just doesn't impress. their tonkatsu breaded and fried pork is bland and unremarkable, with a katsu sauce that tastes a little too much like fancy ketchup. n nwe had a big group, but the service was much slower than it needed to be, yet the servers seemed to be running around pretty frantically the whole time, often forgetting which dish went with which person, and even better, occasionally forgot what they were carrying. n nkabuki has the feel of a new restaurant still trying to figure out what it's doing. given some time and refinement of their menu, it has the potential to be that rare thing a good japanese restaurant in the desert. until then, it's only average.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'it's a good thing that kabuki has a fun, relaxed atmosphere, because the food is nothing to shout about and the service is a weird combination of hectic yet slow. n nto be fair, japanese food in arizona is a dicey proposition at best, especially after years in seattle have spoiled me forever for good asian food. and at least the layout and feel of kabuki is open and welcoming, allowing for both big groups and a small, more intimate setting. the free edamame before the meal is a nice touch i enjoyed it but not for everyone. n nsome would say that a good japanese restaurant is made or broken on its sushi, and if that were true then kabuki comes in with a resounding meh. the portions are nice and big but the sushi itself fails to thrill. for my money, though, it's the katsu that's the mark of a great japanese place, and once again kabuki just doesn't impress. their tonkatsu breaded and fried pork is bland and unremarkable, with a katsu sauce that tastes a little too much like fancy ketchup. n nwe had a big group, but the service was much slower than it needed to be, yet the servers seemed to be running around pretty frantically the whole time, often forgetting which dish went with which person, and even better, occasionally forgot what they were carrying. n nkabuki has the feel of a new restaurant still trying to figure out what it's doing. given some time and refinement of their menu, it has the potential to be that rare thing a good japanese restaurant in the desert. until then, it's only average.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance the quality of food, particularly the sushi and katsu dishes, to make them more flavorful and exciting.
2. Improve the consistency and speed of service, ensuring that dishes are delivered promptly and accurately to the correct customers.
3. Train staff to be more attentive and mindful, reducing instances of forgetting orders or forgetting what they are carrying.
4. Consider offering a more diverse menu, catering to a wider range of tastes and preferences, to attract a broader customer base."
3,"I believed the hype and made my family come here - twice - just to make sure I liked it or not. I will say that the food is good, but I wouldn't say it was so good it was totally worth the crowds. I'm always on the lookout for places that can rival all my favorites on both coasts, but this place is probably only a 3.6 for me personally. However, if you do decide to face the crowds, please do have the coffee jello and honey toast - both are delicious (Because always dessert...)!","i believed the hype and made my family come here twice just to make sure i liked it or not. i will say that the food is good, but i wouldn't say it was so good it was totally worth the crowds. i'm always on the lookout for places that can rival all my favorites on both coasts, but this place is probably only a 3.6 for me personally. however, if you do decide to face the crowds, please do have the coffee jello and honey toast both are delicious because always dessert... !","admiration, approval, optimism","[INST] A customer left us a 3-star review: 'i believed the hype and made my family come here twice just to make sure i liked it or not. i will say that the food is good, but i wouldn't say it was so good it was totally worth the crowds. i'm always on the lookout for places that can rival all my favorites on both coasts, but this place is probably only a 3.6 for me personally. however, if you do decide to face the crowds, please do have the coffee jello and honey toast both are delicious because always dessert... !' The customer feels admiration, approval, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i believed the hype and made my family come here twice just to make sure i liked it or not. i will say that the food is good, but i wouldn't say it was so good it was totally worth the crowds. i'm always on the lookout for places that can rival all my favorites on both coasts, but this place is probably only a 3.6 for me personally. however, if you do decide to face the crowds, please do have the coffee jello and honey toast both are delicious because always dessert... !' The customer feels admiration, approval, optimism. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Manage Expectations: Since the customer is comparing our establishment to favorites on both coasts, it's crucial to manage expectations effectively. This could be done by emphasizing unique aspects of our restaurant that set us apart from other establishments.

2. Crowd Control: If the customer finds the crowds overwhelming, consider implementing strategies to manage the number of customers during peak hours. This could include reservation systems, larger seating areas, or extended operating hours.

3. Personalized Service: To make the customer feel more valued, consider implementing a system for recognizing repeat customers."
3,"For some reason, Amelie's is like a legend in Charlotte. Frankly, I don't know why - probably because it's one of the non-fast-food places that's open 24 hours. Or perhaps it's simply because it's not a chain, when so, so many places in the area are, and you have to respect that.\n\nBut while I can appreciate that, and those salted caramel brownies are rather tasty, the place itself isn't all that impressive. There is barely room to navigate up near the counter, and unless you grab your sweet treats to go, you don't have room to hang out if you bring someone along - and after all, why go if you can't tell someone about the place?\n\nTo make matters worse, the staff working there isn't the friendliest bunch, perhaps because while there are plenty of said sweets to indulge upon, and the salted caramel brownies are legendary in these parts, the rest is a bit ho-hum. Get past them and there isn't much other than a few knick-knacks that could have come from the going-out-of-business sale from Central Perk.","for some reason, amelie's is like a legend in charlotte. frankly, i don't know why probably because it's one of the non fast food places that's open 24 hours. or perhaps it's simply because it's not a chain, when so, so many places in the area are, and you have to respect that. n nbut while i can appreciate that, and those salted caramel brownies are rather tasty, the place itself isn't all that impressive. there is barely room to navigate up near the counter, and unless you grab your sweet treats to go, you don't have room to hang out if you bring someone along and after all, why go if you can't tell someone about the place? n nto make matters worse, the staff working there isn't the friendliest bunch, perhaps because while there are plenty of said sweets to indulge upon, and the salted caramel brownies are legendary in these parts, the rest is a bit ho hum. get past them and there isn't much other than a few knick knacks that could have come from the going out of business sale from central perk.","disapproval, admiration, confusion","[INST] A customer left us a 3-star review: 'for some reason, amelie's is like a legend in charlotte. frankly, i don't know why probably because it's one of the non fast food places that's open 24 hours. or perhaps it's simply because it's not a chain, when so, so many places in the area are, and you have to respect that. n nbut while i can appreciate that, and those salted caramel brownies are rather tasty, the place itself isn't all that impressive. there is barely room to navigate up near the counter, and unless you grab your sweet treats to go, you don't have room to hang out if you bring someone along and after all, why go if you can't tell someone about the place? n nto make matters worse, the staff working there isn't the friendliest bunch, perhaps because while there are plenty of said sweets to indulge upon, and the salted caramel brownies are legendary in these parts, the rest is a bit ho hum. get past them and there isn't much other than a few knick knacks that could have come from the going out of business sale from central perk.' The customer feels disapproval, admiration, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'for some reason, amelie's is like a legend in charlotte. frankly, i don't know why probably because it's one of the non fast food places that's open 24 hours. or perhaps it's simply because it's not a chain, when so, so many places in the area are, and you have to respect that. n nbut while i can appreciate that, and those salted caramel brownies are rather tasty, the place itself isn't all that impressive. there is barely room to navigate up near the counter, and unless you grab your sweet treats to go, you don't have room to hang out if you bring someone along and after all, why go if you can't tell someone about the place? n nto make matters worse, the staff working there isn't the friendliest bunch, perhaps because while there are plenty of said sweets to indulge upon, and the salted caramel brownies are legendary in these parts, the rest is a bit ho hum. get past them and there isn't much other than a few knick knacks that could have come from the going out of business sale from central perk.' The customer feels disapproval, admiration, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Amelie's, we could focus on the following areas:

1. Improve the physical space: Make the area around the counter more spacious to navigate, providing a more comfortable experience for customers who choose to dine-in.

2. Enhance staff friendliness: Train staff to be more welcoming and friendly towards customers, creating a more positive atmosphere.

3. Offer seating options: Provide more seating areas for customers who bring someone along, allowing them to enjoy their treats and share their experience with others."
3,"We used to go here all the time, but then we found out how much cheaper it was to shop at Walmart.\n\nAll in all the service has been pretty good at this location, but the last few times I have gone in it looks to be a whole new crew... Wonder how that's going?","we used to go here all the time, but then we found out how much cheaper it was to shop at walmart. n nall in all the service has been pretty good at this location, but the last few times i have gone in it looks to be a whole new crew... wonder how that's going?","curiosity, admiration, surprise","[INST] A customer left us a 3-star review: 'we used to go here all the time, but then we found out how much cheaper it was to shop at walmart. n nall in all the service has been pretty good at this location, but the last few times i have gone in it looks to be a whole new crew... wonder how that's going?' The customer feels curiosity, admiration, surprise. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'we used to go here all the time, but then we found out how much cheaper it was to shop at walmart. n nall in all the service has been pretty good at this location, but the last few times i have gone in it looks to be a whole new crew... wonder how that's going?' The customer feels curiosity, admiration, surprise. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can:

1. Address the price concern: Offer competitive pricing or highlight any unique value or quality that sets us apart from Walmart.

2. Maintain consistency in staff: Ensure a stable workforce and provide ongoing training to maintain high service standards.

3. Show appreciation for their loyalty: Acknowledge their past patronage and express gratitude for their continued support.

4. Address their curiosity about the new crew: Provide information about the new team members, their qualifications, and how they contribute to the store's service quality."
3,"The place is really cute and has a really nice outdoor area to include a bar. Went for lunch and sat outside on the artificial turf.  The lights strung up outside I'm sure will provide great atmosphere at night. The food was good, but noting spectacular. I had a garden salad and the other people in my group had a chicken panini sandwich in which the chicken was dry and a strawberry salad where the strawberries were mushy. I could look past all of that, but the thing that got me is how slooooowwww the service is. We ordered fairly quickly and the it took forever for the food to come out. I hope that they get it figured out and pick up the pace because this place has potential, especially in a neighborhood that lacks these cute, trendy places.","the place is really cute and has a really nice outdoor area to include a bar. went for lunch and sat outside on the artificial turf. the lights strung up outside i'm sure will provide great atmosphere at night. the food was good, but noting spectacular. i had a garden salad and the other people in my group had a chicken panini sandwich in which the chicken was dry and a strawberry salad where the strawberries were mushy. i could look past all of that, but the thing that got me is how slooooowwww the service is. we ordered fairly quickly and the it took forever for the food to come out. i hope that they get it figured out and pick up the pace because this place has potential, especially in a neighborhood that lacks these cute, trendy places.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'the place is really cute and has a really nice outdoor area to include a bar. went for lunch and sat outside on the artificial turf. the lights strung up outside i'm sure will provide great atmosphere at night. the food was good, but noting spectacular. i had a garden salad and the other people in my group had a chicken panini sandwich in which the chicken was dry and a strawberry salad where the strawberries were mushy. i could look past all of that, but the thing that got me is how slooooowwww the service is. we ordered fairly quickly and the it took forever for the food to come out. i hope that they get it figured out and pick up the pace because this place has potential, especially in a neighborhood that lacks these cute, trendy places.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the place is really cute and has a really nice outdoor area to include a bar. went for lunch and sat outside on the artificial turf. the lights strung up outside i'm sure will provide great atmosphere at night. the food was good, but noting spectacular. i had a garden salad and the other people in my group had a chicken panini sandwich in which the chicken was dry and a strawberry salad where the strawberries were mushy. i could look past all of that, but the thing that got me is how slooooowwww the service is. we ordered fairly quickly and the it took forever for the food to come out. i hope that they get it figured out and pick up the pace because this place has potential, especially in a neighborhood that lacks these cute, trendy places.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Ensure that the food preparation process is consistent, especially for dishes containing fresh produce like strawberries and chicken.

2. Service Speed: Improve the speed of service by streamlining the kitchen workflow, training staff to work efficiently, and reducing wait times between orders.

3. Communication: Keep customers informed about potential delays, especially during busy hours. This could be done through signage, announcements, or personal communication."
3,This place can be a real crapshoot.\n\nSomedays the wings are excellent and some days they come out horrible. \n\nMore often than not the wings are above-average but that's not saying much. I wish I could give it more stars.,this place can be a real crapshoot. n nsomedays the wings are excellent and some days they come out horrible. n nmore often than not the wings are above average but that's not saying much. i wish i could give it more stars.,"desire, admiration, optimism","[INST] A customer left us a 3-star review: 'this place can be a real crapshoot. n nsomedays the wings are excellent and some days they come out horrible. n nmore often than not the wings are above average but that's not saying much. i wish i could give it more stars.' The customer feels desire, admiration, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this place can be a real crapshoot. n nsomedays the wings are excellent and some days they come out horrible. n nmore often than not the wings are above average but that's not saying much. i wish i could give it more stars.' The customer feels desire, admiration, optimism. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, focus on consistency in the quality of your wings. Here are some suggestions:

1. Standardize the cooking process: Ensure that all wings are cooked consistently, using the same recipe and cooking time.

2. Train your staff: Provide thorough training to your kitchen and service staff to ensure they understand the importance of quality and consistency.

3. Quality control: Regularly check the quality of the wings being served to customers. This can help identify any issues early on and address them promptly.

4. Fresh ingredients: Use fresh ingredients for your wings to maintain their quality and taste."
3,"When I saw they had Fattoush I had to run right over.  I haven't had a Fattoush salad since I move to Phoenix.  Well.... the salad was good but it wasn't the Fattoush I'm used to. Instead of fresh parsley, sumac and purslane, there was dried parsley no sumac, or purslane and instead of toasted fresh pita there were very hard croutons.  Don't get me wrong the salad was still good, but not the fattoush I'm used to.  My quest for the fattoush I remember continues.  I will return to try their schwarmae and they have a nice little middle eastern grocery as well.","when i saw they had fattoush i had to run right over. i haven't had a fattoush salad since i move to phoenix. well.... the salad was good but it wasn't the fattoush i'm used to. instead of fresh parsley, sumac and purslane, there was dried parsley no sumac, or purslane and instead of toasted fresh pita there were very hard croutons. don't get me wrong the salad was still good, but not the fattoush i'm used to. my quest for the fattoush i remember continues. i will return to try their schwarmae and they have a nice little middle eastern grocery as well.","admiration, neutral, disapproval","[INST] A customer left us a 3-star review: 'when i saw they had fattoush i had to run right over. i haven't had a fattoush salad since i move to phoenix. well.... the salad was good but it wasn't the fattoush i'm used to. instead of fresh parsley, sumac and purslane, there was dried parsley no sumac, or purslane and instead of toasted fresh pita there were very hard croutons. don't get me wrong the salad was still good, but not the fattoush i'm used to. my quest for the fattoush i remember continues. i will return to try their schwarmae and they have a nice little middle eastern grocery as well.' The customer feels admiration, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'when i saw they had fattoush i had to run right over. i haven't had a fattoush salad since i move to phoenix. well.... the salad was good but it wasn't the fattoush i'm used to. instead of fresh parsley, sumac and purslane, there was dried parsley no sumac, or purslane and instead of toasted fresh pita there were very hard croutons. don't get me wrong the salad was still good, but not the fattoush i'm used to. my quest for the fattoush i remember continues. i will return to try their schwarmae and they have a nice little middle eastern grocery as well.' The customer feels admiration, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can make the following changes:

1. Authentically prepare the Fattoush salad according to traditional Middle Eastern recipes, using fresh parsley, sumac, and purslane.

2. Offer toasted fresh pita bread instead of croutons for the Fattoush salad.

3. Consider offering a brief explanation or description of the ingredients used in the Fattoush salad to ensure customers understand the dish's authenticity.

4. Encourage the customer to return and try our Schwarma, as they expressed interest in it."
3,"Spit your gum out before you enter. Be prepared to get frisked. Bring .50$ for the locker. And forgo all fear and enjoy yourself. \n\nYes, it's swarming with young 'uns on Saturday night, but don't let them whizzing by you, showing you up, discourage you from letting your inner child come out to play. In fact, laugh much, laugh hard and don't be afraid of falling. \n\nI fell once, taking my date down with me. Ha! It was the highlight of my skating experience. So funny. \n\nI wasn't sure what to expect, but Great Skate is alot of fun. If you aren't pro enough to skate backwards or play the games, just watch. It's fun, too. \n\nI recommend this place and roller skating for when you need to break away from reality and just enjoy yourself. \n\nI give this place only 3 stars because it's not in the greatest neighborhood (hence security measures) and you have to be ready for a bunch of kids running around and, well, being kids. If you can handle either, then you're golden.","spit your gum out before you enter. be prepared to get frisked. bring .50 for the locker. and forgo all fear and enjoy yourself. n nyes, it's swarming with young 'uns on saturday night, but don't let them whizzing by you, showing you up, discourage you from letting your inner child come out to play. in fact, laugh much, laugh hard and don't be afraid of falling. n ni fell once, taking my date down with me. ha! it was the highlight of my skating experience. so funny. n ni wasn't sure what to expect, but great skate is alot of fun. if you aren't pro enough to skate backwards or play the games, just watch. it's fun, too. n ni recommend this place and roller skating for when you need to break away from reality and just enjoy yourself. n ni give this place only 3 stars because it's not in the greatest neighborhood hence security measures and you have to be ready for a bunch of kids running around and, well, being kids. if you can handle either, then you're golden.","amusement, joy, caring","[INST] A customer left us a 3-star review: 'spit your gum out before you enter. be prepared to get frisked. bring .50 for the locker. and forgo all fear and enjoy yourself. n nyes, it's swarming with young 'uns on saturday night, but don't let them whizzing by you, showing you up, discourage you from letting your inner child come out to play. in fact, laugh much, laugh hard and don't be afraid of falling. n ni fell once, taking my date down with me. ha! it was the highlight of my skating experience. so funny. n ni wasn't sure what to expect, but great skate is alot of fun. if you aren't pro enough to skate backwards or play the games, just watch. it's fun, too. n ni recommend this place and roller skating for when you need to break away from reality and just enjoy yourself. n ni give this place only 3 stars because it's not in the greatest neighborhood hence security measures and you have to be ready for a bunch of kids running around and, well, being kids. if you can handle either, then you're golden.' The customer feels amusement, joy, caring. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'spit your gum out before you enter. be prepared to get frisked. bring .50 for the locker. and forgo all fear and enjoy yourself. n nyes, it's swarming with young 'uns on saturday night, but don't let them whizzing by you, showing you up, discourage you from letting your inner child come out to play. in fact, laugh much, laugh hard and don't be afraid of falling. n ni fell once, taking my date down with me. ha! it was the highlight of my skating experience. so funny. n ni wasn't sure what to expect, but great skate is alot of fun. if you aren't pro enough to skate backwards or play the games, just watch. it's fun, too. n ni recommend this place and roller skating for when you need to break away from reality and just enjoy yourself. n ni give this place only 3 stars because it's not in the greatest neighborhood hence security measures and you have to be ready for a bunch of kids running around and, well, being kids. if you can handle either, then you're golden.' The customer feels amusement, joy, caring. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Improve the location: If possible, consider moving the venue to a safer neighborhood or improving the surrounding area to make customers feel more comfortable.

2. Enhance communication: Clearly communicate the security measures, locker fees, and any other important information in advance to help manage customer expectations.

3. Manage crowd control: Implement strategies to better manage the crowd, especially during busy times like Saturday nights, to minimize the feeling of being overwhelmed by young people."
3,"My visits here are few and far between, to be honest. But on all those occasions when I have come here, I always go inside the shop because there is always a line at the drive thru and I'm not so lazy on those times that I do visit this coffee shop. BUT EVERY SINGLE TIME I COME HERE, I am never acknowledged right away even as I am standing there in front of their register. I understand they are busy but a quick \""hi, I'll be right with you\"" would suffice. I'm a patient person, I don't mind waiting. But not to be acknowledged as the baristas go about ringing up the drive thru and making the drive thru coffee order is a bit rude. Now that I've gotten that off my chest, on to the coffee: I always get either the white mocha or the mad cow. The coffee doesn't disappoint, but their customer service needs work. Maybe I'll just go thru the drive thru next time.","my visits here are few and far between, to be honest. but on all those occasions when i have come here, i always go inside the shop because there is always a line at the drive thru and i'm not so lazy on those times that i do visit this coffee shop. but every single time i come here, i am never acknowledged right away even as i am standing there in front of their register. i understand they are busy but a quick hi, i'll be right with you would suffice. i'm a patient person, i don't mind waiting. but not to be acknowledged as the baristas go about ringing up the drive thru and making the drive thru coffee order is a bit rude. now that i've gotten that off my chest, on to the coffee i always get either the white mocha or the mad cow. the coffee doesn't disappoint, but their customer service needs work. maybe i'll just go thru the drive thru next time.","neutral, approval, realization","[INST] A customer left us a 3-star review: 'my visits here are few and far between, to be honest. but on all those occasions when i have come here, i always go inside the shop because there is always a line at the drive thru and i'm not so lazy on those times that i do visit this coffee shop. but every single time i come here, i am never acknowledged right away even as i am standing there in front of their register. i understand they are busy but a quick hi, i'll be right with you would suffice. i'm a patient person, i don't mind waiting. but not to be acknowledged as the baristas go about ringing up the drive thru and making the drive thru coffee order is a bit rude. now that i've gotten that off my chest, on to the coffee i always get either the white mocha or the mad cow. the coffee doesn't disappoint, but their customer service needs work. maybe i'll just go thru the drive thru next time.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'my visits here are few and far between, to be honest. but on all those occasions when i have come here, i always go inside the shop because there is always a line at the drive thru and i'm not so lazy on those times that i do visit this coffee shop. but every single time i come here, i am never acknowledged right away even as i am standing there in front of their register. i understand they are busy but a quick hi, i'll be right with you would suffice. i'm a patient person, i don't mind waiting. but not to be acknowledged as the baristas go about ringing up the drive thru and making the drive thru coffee order is a bit rude. now that i've gotten that off my chest, on to the coffee i always get either the white mocha or the mad cow. the coffee doesn't disappoint, but their customer service needs work. maybe i'll just go thru the drive thru next time.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, it would be beneficial to focus on enhancing the in-store customer service. Here are some specific actions that could help:

1. Acknowledge customers promptly: Train staff to greet customers as they approach the register, even if they are busy. A simple ""Hi, I'll be with you in a moment"" can make a significant difference.

2. Prioritize in-store customers: Ensure that in-store customers are attended to before drive-thru orders, especially when there is a line at the drive-thru."
3,"I'll echo Julia S' sentiments and note right upfront that I wanted to *love* this place. Adore. Because, frankly, I LOVE their bright orange food truck. The actual restaurant fell just a bit short of a fabulous lunch. \n\nThe restaurant inside is a bit vanilla. I was expecting a little more pizzazz from the local front. The walls are plain besides the photos of (assuming here) local produce & farms. Table cloths, silverware etc. is standard and fits into the hotel restaurant box. The service was prompt and efficient and I really have to no complaints here. Everything was delivered in a timely manner and he validated my parking, too! \n\nAnd now to the food. I ordered the prosciutto and ricotta panini. Meh. It was fiiiiine. And if you have a spouse and she says something is fiiiiiine, it's usually meh. Or she's pissed at you, whatever. The sandwich was exactly what it described but it was boring. No spice, no joie de vivre, no looooove. The fries, on the other hand, were delightful. Hot, fresh and crispy - they certainly cut them in house. Even ask Tonya P - the fry queen - she enjoyed them. \n\nI know I'll come back because I really love their food cart and I want to love this place. The local, farm to fork concept is true here and that definitely stands for something. I'll be back Harvest Moon Grille and I hope my next meal is delicious.","i'll echo julia s' sentiments and note right upfront that i wanted to love this place. adore. because, frankly, i love their bright orange food truck. the actual restaurant fell just a bit short of a fabulous lunch. n nthe restaurant inside is a bit vanilla. i was expecting a little more pizzazz from the local front. the walls are plain besides the photos of assuming here local produce farms. table cloths, silverware etc. is standard and fits into the hotel restaurant box. the service was prompt and efficient and i really have to no complaints here. everything was delivered in a timely manner and he validated my parking, too! n nand now to the food. i ordered the prosciutto and ricotta panini. meh. it was fiiiiine. and if you have a spouse and she says something is fiiiiiine, it's usually meh. or she's pissed at you, whatever. the sandwich was exactly what it described but it was boring. no spice, no joie de vivre, no looooove. the fries, on the other hand, were delightful. hot, fresh and crispy they certainly cut them in house. even ask tonya p the fry queen she enjoyed them. n ni know i'll come back because i really love their food cart and i want to love this place. the local, farm to fork concept is true here and that definitely stands for something. i'll be back harvest moon grille and i hope my next meal is delicious.","love, admiration, approval","[INST] A customer left us a 3-star review: 'i'll echo julia s' sentiments and note right upfront that i wanted to love this place. adore. because, frankly, i love their bright orange food truck. the actual restaurant fell just a bit short of a fabulous lunch. n nthe restaurant inside is a bit vanilla. i was expecting a little more pizzazz from the local front. the walls are plain besides the photos of assuming here local produce farms. table cloths, silverware etc. is standard and fits into the hotel restaurant box. the service was prompt and efficient and i really have to no complaints here. everything was delivered in a timely manner and he validated my parking, too! n nand now to the food. i ordered the prosciutto and ricotta panini. meh. it was fiiiiine. and if you have a spouse and she says something is fiiiiiine, it's usually meh. or she's pissed at you, whatever. the sandwich was exactly what it described but it was boring. no spice, no joie de vivre, no looooove. the fries, on the other hand, were delightful. hot, fresh and crispy they certainly cut them in house. even ask tonya p the fry queen she enjoyed them. n ni know i'll come back because i really love their food cart and i want to love this place. the local, farm to fork concept is true here and that definitely stands for something. i'll be back harvest moon grille and i hope my next meal is delicious.' The customer feels love, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i'll echo julia s' sentiments and note right upfront that i wanted to love this place. adore. because, frankly, i love their bright orange food truck. the actual restaurant fell just a bit short of a fabulous lunch. n nthe restaurant inside is a bit vanilla. i was expecting a little more pizzazz from the local front. the walls are plain besides the photos of assuming here local produce farms. table cloths, silverware etc. is standard and fits into the hotel restaurant box. the service was prompt and efficient and i really have to no complaints here. everything was delivered in a timely manner and he validated my parking, too! n nand now to the food. i ordered the prosciutto and ricotta panini. meh. it was fiiiiine. and if you have a spouse and she says something is fiiiiiine, it's usually meh. or she's pissed at you, whatever. the sandwich was exactly what it described but it was boring. no spice, no joie de vivre, no looooove. the fries, on the other hand, were delightful. hot, fresh and crispy they certainly cut them in house. even ask tonya p the fry queen she enjoyed them. n ni know i'll come back because i really love their food cart and i want to love this place. the local, farm to fork concept is true here and that definitely stands for something. i'll be back harvest moon grille and i hope my next meal is delicious.' The customer feels love, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Enhance the restaurant's ambiance: Add more unique decor elements to create a more distinctive and memorable dining experience. This could include local artwork, themed wall decorations, or even a more vibrant color scheme.

2. Elevate the menu offerings: Introduce more flavorful and creative dishes, particularly for the sandwich menu. Consider adding a variety of spices, sauces, or gourmet ingredients to make the dishes more exciting and memorable."
3,I was trapped across the street at the God awful RnR bar. I was longing to be there instead. It looked like a fun friendly place from across the road and the few bikers that crossed the road to check out RnR were good guys. I just feel odd without  a bike going there.,i was trapped across the street at the god awful rnr bar. i was longing to be there instead. it looked like a fun friendly place from across the road and the few bikers that crossed the road to check out rnr were good guys. i just feel odd without a bike going there.,"disappointment, desire, annoyance","[INST] A customer left us a 3-star review: 'i was trapped across the street at the god awful rnr bar. i was longing to be there instead. it looked like a fun friendly place from across the road and the few bikers that crossed the road to check out rnr were good guys. i just feel odd without a bike going there.' The customer feels disappointment, desire, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i was trapped across the street at the god awful rnr bar. i was longing to be there instead. it looked like a fun friendly place from across the road and the few bikers that crossed the road to check out rnr were good guys. i just feel odd without a bike going there.' The customer feels disappointment, desire, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Location: If possible, explore the option of relocating your business to a more visible and accessible location, or improve signage to make it easier for customers to find you.

2. Ambiance: Enhance the overall atmosphere of your establishment to make it more inviting and appealing, especially for motorcycle enthusiasts. This could include decor, music, and friendly staff.

3. Service: Ensure that your staff is attentive, friendly, and accommodating to all customers, making them feel welcome and valued."
3,"FILLING STATION IN DISGUISE!\n\nPros:\n-From what I ate and my friends had, the sushi was alright. I would recommend the 'Pokemon'. If theres one thing I enjoyed it was how they named their items on the menu. Another dish was named 'The Dragonball'\n-The outside seating had misters.\n\nCons:\n-Very poor lighting, could hardly see my food\n-slow service and our waitress did not communicate very well. Not sure if she was completely fluent in English.\n-took 20min to get a beer\n-music was loud and bass driven, an atmosphere you would go and get drunk at not somewhere you would sit down and eat sushi. \n-had a unisex bathroom with one toilet  really? You serve alcohol and sushi........and have only one toilet in the whole establishment?! Looks like there was more thought put into the name of the restaurant and the items on the menu then actually putting together a functional business.","filling station in disguise! n npros n from what i ate and my friends had, the sushi was alright. i would recommend the 'pokemon'. if theres one thing i enjoyed it was how they named their items on the menu. another dish was named 'the dragonball' n the outside seating had misters. n ncons n very poor lighting, could hardly see my food n slow service and our waitress did not communicate very well. not sure if she was completely fluent in english. n took 20min to get a beer n music was loud and bass driven, an atmosphere you would go and get drunk at not somewhere you would sit down and eat sushi. n had a unisex bathroom with one toilet really? you serve alcohol and sushi........and have only one toilet in the whole establishment?! looks like there was more thought put into the name of the restaurant and the items on the menu then actually putting together a functional business.","joy, approval, confusion","[INST] A customer left us a 3-star review: 'filling station in disguise! n npros n from what i ate and my friends had, the sushi was alright. i would recommend the 'pokemon'. if theres one thing i enjoyed it was how they named their items on the menu. another dish was named 'the dragonball' n the outside seating had misters. n ncons n very poor lighting, could hardly see my food n slow service and our waitress did not communicate very well. not sure if she was completely fluent in english. n took 20min to get a beer n music was loud and bass driven, an atmosphere you would go and get drunk at not somewhere you would sit down and eat sushi. n had a unisex bathroom with one toilet really? you serve alcohol and sushi........and have only one toilet in the whole establishment?! looks like there was more thought put into the name of the restaurant and the items on the menu then actually putting together a functional business.' The customer feels joy, approval, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'filling station in disguise! n npros n from what i ate and my friends had, the sushi was alright. i would recommend the 'pokemon'. if theres one thing i enjoyed it was how they named their items on the menu. another dish was named 'the dragonball' n the outside seating had misters. n ncons n very poor lighting, could hardly see my food n slow service and our waitress did not communicate very well. not sure if she was completely fluent in english. n took 20min to get a beer n music was loud and bass driven, an atmosphere you would go and get drunk at not somewhere you would sit down and eat sushi. n had a unisex bathroom with one toilet really? you serve alcohol and sushi........and have only one toilet in the whole establishment?! looks like there was more thought put into the name of the restaurant and the items on the menu then actually putting together a functional business.' The customer feels joy, approval, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve lighting in the dining area to make it easier for customers to see their food.
2. Enhance communication skills of our staff, particularly in English, to ensure clear and effective interaction with customers.
3. Speed up service by reducing wait times for food and drinks, such as a beer taking 20 minutes.
4. Adjust the music volume to create a more suitable atmosphere for dining, rather than a bar setting.
5. Consider adding additional restrooms, especially if serving alcohol, to accommodate more customers and provide a more comfortable experience."
3,"Palm Beach Tan was simply put, A-OK.\n\nI decided to give them a try since there was a coupon for 4 free tans on a level 1 bed. This coupon was for new members only and the 4 free tans must be used within a seven day period.\n\nTanning facilities were fresh and clean. Never had to wait for a room. Always quick and easy.\nSo why 3 stars?\n\n-It's $40-50 for a ONE MONTH UNLIMITED LEVEL 1 tanning package with a $20 start-up fee. Start up fee??? Umm...what is this? A gym? Why? Other tanning salons don't have this start-up fee. So no thank you.\n\n-One of the tanning bulb was burnt-out. After my session I went and let the receptionist know. Today was my last day tanning with them and when I asked if the bulb was fixed yet, they checked and said no. And this is the ONLY level one bed they have. Such a disappointment. So I had to use their level 1 stand up booth.","palm beach tan was simply put, a ok. n ni decided to give them a try since there was a coupon for 4 free tans on a level 1 bed. this coupon was for new members only and the 4 free tans must be used within a seven day period. n ntanning facilities were fresh and clean. never had to wait for a room. always quick and easy. nso why 3 stars? n n it's 40 50 for a one month unlimited level 1 tanning package with a 20 start up fee. start up fee??? umm...what is this? a gym? why? other tanning salons don't have this start up fee. so no thank you. n n one of the tanning bulb was burnt out. after my session i went and let the receptionist know. today was my last day tanning with them and when i asked if the bulb was fixed yet, they checked and said no. and this is the only level one bed they have. such a disappointment. so i had to use their level 1 stand up booth.","neutral, confusion, curiosity","[INST] A customer left us a 3-star review: 'palm beach tan was simply put, a ok. n ni decided to give them a try since there was a coupon for 4 free tans on a level 1 bed. this coupon was for new members only and the 4 free tans must be used within a seven day period. n ntanning facilities were fresh and clean. never had to wait for a room. always quick and easy. nso why 3 stars? n n it's 40 50 for a one month unlimited level 1 tanning package with a 20 start up fee. start up fee??? umm...what is this? a gym? why? other tanning salons don't have this start up fee. so no thank you. n n one of the tanning bulb was burnt out. after my session i went and let the receptionist know. today was my last day tanning with them and when i asked if the bulb was fixed yet, they checked and said no. and this is the only level one bed they have. such a disappointment. so i had to use their level 1 stand up booth.' The customer feels neutral, confusion, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'palm beach tan was simply put, a ok. n ni decided to give them a try since there was a coupon for 4 free tans on a level 1 bed. this coupon was for new members only and the 4 free tans must be used within a seven day period. n ntanning facilities were fresh and clean. never had to wait for a room. always quick and easy. nso why 3 stars? n n it's 40 50 for a one month unlimited level 1 tanning package with a 20 start up fee. start up fee??? umm...what is this? a gym? why? other tanning salons don't have this start up fee. so no thank you. n n one of the tanning bulb was burnt out. after my session i went and let the receptionist know. today was my last day tanning with them and when i asked if the bulb was fixed yet, they checked and said no. and this is the only level one bed they have. such a disappointment. so i had to use their level 1 stand up booth.' The customer feels neutral, confusion, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Clarify membership fees: Clearly explain the membership fees, including the start-up fee, during the sign-up process. If possible, offer a membership option without a start-up fee to be more competitive with other tanning salons.

2. Address equipment maintenance: Regularly inspect and maintain tanning equipment to ensure all bulbs are functioning properly. A burnt-out bulb can negatively impact the customer's experience, especially when using a level 1 bed."
3,"This is like a cafeteria, no extravegant decor in the dining room or food display.  They did have some variety for brunch, including breakfast, lunch, pre-split crab legs, asian food, meats, and a nice dessert section.  However, it still felt like a cafeteria, it's not like the surrounding competition, kind of disappointing since they are the newest hotel, I guess I was just expecting a little more.  Especially the walls in the casino and through out the hotel was so intricate and unique...I just thought it would be a unique experience...turns out it wasn't that great and unfortunately I believe that other casinos have more to offer as far as buffets go.","this is like a cafeteria, no extravegant decor in the dining room or food display. they did have some variety for brunch, including breakfast, lunch, pre split crab legs, asian food, meats, and a nice dessert section. however, it still felt like a cafeteria, it's not like the surrounding competition, kind of disappointing since they are the newest hotel, i guess i was just expecting a little more. especially the walls in the casino and through out the hotel was so intricate and unique...i just thought it would be a unique experience...turns out it wasn't that great and unfortunately i believe that other casinos have more to offer as far as buffets go.","disappointment, disapproval, annoyance","[INST] A customer left us a 3-star review: 'this is like a cafeteria, no extravegant decor in the dining room or food display. they did have some variety for brunch, including breakfast, lunch, pre split crab legs, asian food, meats, and a nice dessert section. however, it still felt like a cafeteria, it's not like the surrounding competition, kind of disappointing since they are the newest hotel, i guess i was just expecting a little more. especially the walls in the casino and through out the hotel was so intricate and unique...i just thought it would be a unique experience...turns out it wasn't that great and unfortunately i believe that other casinos have more to offer as far as buffets go.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this is like a cafeteria, no extravegant decor in the dining room or food display. they did have some variety for brunch, including breakfast, lunch, pre split crab legs, asian food, meats, and a nice dessert section. however, it still felt like a cafeteria, it's not like the surrounding competition, kind of disappointing since they are the newest hotel, i guess i was just expecting a little more. especially the walls in the casino and through out the hotel was so intricate and unique...i just thought it would be a unique experience...turns out it wasn't that great and unfortunately i believe that other casinos have more to offer as far as buffets go.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Enhance the ambiance: Incorporate more unique decor elements in the dining room and food display area to create a more distinctive and upscale atmosphere, aligning it with the hotel's overall aesthetic.

2. Elevate the presentation: Improve the food presentation to make it more visually appealing, giving the impression of a higher-end buffet.

3. Offer personalized service: Train staff to engage with customers, ask for feedback, and offer recommendations to make the customer feel valued and attended to."
3,For some reason there is an abundance of children at this place. I usually go to Henderson Panera but I didn't have time to wait in line. Some parent right now  is taking a pic to show the mess the kid is making bc he thinks it's cute. I had to wipe down my own table and seat. I gave it  3stars bc the salad I was craving was consistent at this location.,for some reason there is an abundance of children at this place. i usually go to henderson panera but i didn't have time to wait in line. some parent right now is taking a pic to show the mess the kid is making bc he thinks it's cute. i had to wipe down my own table and seat. i gave it 3stars bc the salad i was craving was consistent at this location.,"neutral, approval, realization","[INST] A customer left us a 3-star review: 'for some reason there is an abundance of children at this place. i usually go to henderson panera but i didn't have time to wait in line. some parent right now is taking a pic to show the mess the kid is making bc he thinks it's cute. i had to wipe down my own table and seat. i gave it 3stars bc the salad i was craving was consistent at this location.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'for some reason there is an abundance of children at this place. i usually go to henderson panera but i didn't have time to wait in line. some parent right now is taking a pic to show the mess the kid is making bc he thinks it's cute. i had to wipe down my own table and seat. i gave it 3stars bc the salad i was craving was consistent at this location.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider implementing the following changes:

1. Implement a more effective child management strategy, such as providing dedicated play areas or offering family-friendly hours with additional staff to help manage the children's activities.
2. Improve the cleanliness and maintenance of tables and seating areas, ensuring that customers do not have to wipe down their own tables and seats.
3. Offer a quicker service option for customers who are in a rush, such as a dedicated express lane or a mobile ordering system.
4. Consider offering a loyalty program or incentives for repeat customers to encourage them to return to the Panera location, even if there are children present."
3,"We enjoyed this buffet. It was a little too pricey considering the Bellagio (which is awesome) is only a few dollars more. But there was quite a variety of items, and staff were pleasant. Not sure if I would return with all the other options on the strip.","we enjoyed this buffet. it was a little too pricey considering the bellagio which is awesome is only a few dollars more. but there was quite a variety of items, and staff were pleasant. not sure if i would return with all the other options on the strip.","joy, admiration, confusion","[INST] A customer left us a 3-star review: 'we enjoyed this buffet. it was a little too pricey considering the bellagio which is awesome is only a few dollars more. but there was quite a variety of items, and staff were pleasant. not sure if i would return with all the other options on the strip.' The customer feels joy, admiration, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'we enjoyed this buffet. it was a little too pricey considering the bellagio which is awesome is only a few dollars more. but there was quite a variety of items, and staff were pleasant. not sure if i would return with all the other options on the strip.' The customer feels joy, admiration, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially encourage a return visit, consider the following actions:

1. Address pricing concerns: Investigate the pricing of your buffet compared to other establishments on the Strip, particularly the Bellagio. If necessary, adjust your pricing to be more competitive while maintaining quality.

2. Enhance the value proposition: Emphasize the unique aspects of your buffet that set it apart from competitors, such as exclusive dishes, themed nights, or exceptional service.

3. Offer promotions or discounts: Consider offering promotions or discounts to attract customers, such as early bird specials, senior discounts, or group rates."
3,"We went here after amateur night at the Comedy Spot (it's literally a block away). It was around midnight on a Saturday. Our cocktail server was extremely efficient and attentive; it was top-notch service, especially for a busy weekend night. The drinks were a little weak, but they were on the larger side and not too expensive. One of the people in our group complained that his double Patron shots were really small and he was right. For $18 or so a pop, those shots should have been more than generous singles. \n\nI loved the layout of the place, the variety of seating (high tables to stand around, high bars with stools, lower tables with chairs), and the clean bathrooms. The biggest disappointment of our short time there was not getting to sing karaoke, which was going at full blast when we arrived. My husband and I each put a song in as soon as we arrived, but after 45 minutes (when everyone in our group was tired and waiting to go home), we still hadn't gotten called. I don't like when KJs don't go out of their way to welcome new singers and to insert them into the existing rotation, especially since we heard the same people sing two times in the time we were waiting to sing once. On the upside, the song list was good, the singers were above-average, and I liked the little space they had for singers to stand (eat your heart out, Apollo's!). \n\nSince we live pretty far from here, I probably won't be back. I'd rather spend my karaoke budget at Kobalt or Apollos. That being said, if you live close by or happen to be in the area for something else, it's a pretty lively spot with great service and talented karaoke singers.","we went here after amateur night at the comedy spot it's literally a block away . it was around midnight on a saturday. our cocktail server was extremely efficient and attentive it was top notch service, especially for a busy weekend night. the drinks were a little weak, but they were on the larger side and not too expensive. one of the people in our group complained that his double patron shots were really small and he was right. for 18 or so a pop, those shots should have been more than generous singles. n ni loved the layout of the place, the variety of seating high tables to stand around, high bars with stools, lower tables with chairs , and the clean bathrooms. the biggest disappointment of our short time there was not getting to sing karaoke, which was going at full blast when we arrived. my husband and i each put a song in as soon as we arrived, but after 45 minutes when everyone in our group was tired and waiting to go home , we still hadn't gotten called. i don't like when kjs don't go out of their way to welcome new singers and to insert them into the existing rotation, especially since we heard the same people sing two times in the time we were waiting to sing once. on the upside, the song list was good, the singers were above average, and i liked the little space they had for singers to stand eat your heart out, apollo's! . n nsince we live pretty far from here, i probably won't be back. i'd rather spend my karaoke budget at kobalt or apollos. that being said, if you live close by or happen to be in the area for something else, it's a pretty lively spot with great service and talented karaoke singers.","approval, admiration, neutral","[INST] A customer left us a 3-star review: 'we went here after amateur night at the comedy spot it's literally a block away . it was around midnight on a saturday. our cocktail server was extremely efficient and attentive it was top notch service, especially for a busy weekend night. the drinks were a little weak, but they were on the larger side and not too expensive. one of the people in our group complained that his double patron shots were really small and he was right. for 18 or so a pop, those shots should have been more than generous singles. n ni loved the layout of the place, the variety of seating high tables to stand around, high bars with stools, lower tables with chairs , and the clean bathrooms. the biggest disappointment of our short time there was not getting to sing karaoke, which was going at full blast when we arrived. my husband and i each put a song in as soon as we arrived, but after 45 minutes when everyone in our group was tired and waiting to go home , we still hadn't gotten called. i don't like when kjs don't go out of their way to welcome new singers and to insert them into the existing rotation, especially since we heard the same people sing two times in the time we were waiting to sing once. on the upside, the song list was good, the singers were above average, and i liked the little space they had for singers to stand eat your heart out, apollo's! . n nsince we live pretty far from here, i probably won't be back. i'd rather spend my karaoke budget at kobalt or apollos. that being said, if you live close by or happen to be in the area for something else, it's a pretty lively spot with great service and talented karaoke singers.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'we went here after amateur night at the comedy spot it's literally a block away . it was around midnight on a saturday. our cocktail server was extremely efficient and attentive it was top notch service, especially for a busy weekend night. the drinks were a little weak, but they were on the larger side and not too expensive. one of the people in our group complained that his double patron shots were really small and he was right. for 18 or so a pop, those shots should have been more than generous singles. n ni loved the layout of the place, the variety of seating high tables to stand around, high bars with stools, lower tables with chairs , and the clean bathrooms. the biggest disappointment of our short time there was not getting to sing karaoke, which was going at full blast when we arrived. my husband and i each put a song in as soon as we arrived, but after 45 minutes when everyone in our group was tired and waiting to go home , we still hadn't gotten called. i don't like when kjs don't go out of their way to welcome new singers and to insert them into the existing rotation, especially since we heard the same people sing two times in the time we were waiting to sing once. on the upside, the song list was good, the singers were above average, and i liked the little space they had for singers to stand eat your heart out, apollo's! . n nsince we live pretty far from here, i probably won't be back. i'd rather spend my karaoke budget at kobalt or apollos. that being said, if you live close by or happen to be in the area for something else, it's a pretty lively spot with great service and talented karaoke singers.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Address the issue of small drink portions, particularly for premium spirits like Patron. Ensure that the served portions meet customer expectations for the price.

2. Improve karaoke management to accommodate new singers more efficiently. Consider implementing a system that prioritizes new singers or rotates them more frequently into the existing rotation.

3. If possible, provide clearer communication about the karaoke system, such as estimated wait times or a system for requesting songs.

4. Consider offering a loyalty program or discounts for repeat customers to encourage return visits."
3,"We had dinner last night at Zio and overall I wasn't very impressed.\n\nWe started with bread which was nice and crusty but was served with  cold sauce ...heated up would have been much tastier. \n\nOur server took our order but wasn't very friendly - and apparently forgetful. Five minutes later another server asked us what our entrees were again. I ordered a salad with my meal ,but eventually it became clear she forgot to bring it out. When I asked her about it again, she goes \""oh you wanted it in the beginning? - it's ready now its just sitting back there.\"" No, I want my caesar to sit back there sopped in dressing so the romaine becomes wilted. She then brought out my salad and meal together ...but my roommates salad was brought out shortly after. If it is a meatless salad there really isn't an excuse not to bring them out together. \n\n\nMy salad was good -the dressing was clearly homemade, and the lettuce luckily still crisp. My roommate also liked her salad. My pasta dish (which was a special), tasted just ok. I am picky when it comes to good italian, but I felt that the tomato cream sauce was watery and the dish seemed more like something from a chain like TGI Fridays (covered in un-melted cheese  - veggies cut very small - sparce ingriedients that didn't seem to be high quality). \n\n\nThe meal was big and the price was fairly inexpensive ($16 for salad and pasta dish). - 1 star for lackluster entree -1 star for poor service.","we had dinner last night at zio and overall i wasn't very impressed. n nwe started with bread which was nice and crusty but was served with cold sauce ...heated up would have been much tastier. n nour server took our order but wasn't very friendly and apparently forgetful. five minutes later another server asked us what our entrees were again. i ordered a salad with my meal ,but eventually it became clear she forgot to bring it out. when i asked her about it again, she goes oh you wanted it in the beginning? it's ready now its just sitting back there. no, i want my caesar to sit back there sopped in dressing so the romaine becomes wilted. she then brought out my salad and meal together ...but my roommates salad was brought out shortly after. if it is a meatless salad there really isn't an excuse not to bring them out together. n n nmy salad was good the dressing was clearly homemade, and the lettuce luckily still crisp. my roommate also liked her salad. my pasta dish which was a special , tasted just ok. i am picky when it comes to good italian, but i felt that the tomato cream sauce was watery and the dish seemed more like something from a chain like tgi fridays covered in un melted cheese veggies cut very small sparce ingriedients that didn't seem to be high quality . n n nthe meal was big and the price was fairly inexpensive 16 for salad and pasta dish . 1 star for lackluster entree 1 star for poor service.","disappointment, neutral, disapproval","[INST] A customer left us a 3-star review: 'we had dinner last night at zio and overall i wasn't very impressed. n nwe started with bread which was nice and crusty but was served with cold sauce ...heated up would have been much tastier. n nour server took our order but wasn't very friendly and apparently forgetful. five minutes later another server asked us what our entrees were again. i ordered a salad with my meal ,but eventually it became clear she forgot to bring it out. when i asked her about it again, she goes oh you wanted it in the beginning? it's ready now its just sitting back there. no, i want my caesar to sit back there sopped in dressing so the romaine becomes wilted. she then brought out my salad and meal together ...but my roommates salad was brought out shortly after. if it is a meatless salad there really isn't an excuse not to bring them out together. n n nmy salad was good the dressing was clearly homemade, and the lettuce luckily still crisp. my roommate also liked her salad. my pasta dish which was a special , tasted just ok. i am picky when it comes to good italian, but i felt that the tomato cream sauce was watery and the dish seemed more like something from a chain like tgi fridays covered in un melted cheese veggies cut very small sparce ingriedients that didn't seem to be high quality . n n nthe meal was big and the price was fairly inexpensive 16 for salad and pasta dish . 1 star for lackluster entree 1 star for poor service.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'we had dinner last night at zio and overall i wasn't very impressed. n nwe started with bread which was nice and crusty but was served with cold sauce ...heated up would have been much tastier. n nour server took our order but wasn't very friendly and apparently forgetful. five minutes later another server asked us what our entrees were again. i ordered a salad with my meal ,but eventually it became clear she forgot to bring it out. when i asked her about it again, she goes oh you wanted it in the beginning? it's ready now its just sitting back there. no, i want my caesar to sit back there sopped in dressing so the romaine becomes wilted. she then brought out my salad and meal together ...but my roommates salad was brought out shortly after. if it is a meatless salad there really isn't an excuse not to bring them out together. n n nmy salad was good the dressing was clearly homemade, and the lettuce luckily still crisp. my roommate also liked her salad. my pasta dish which was a special , tasted just ok. i am picky when it comes to good italian, but i felt that the tomato cream sauce was watery and the dish seemed more like something from a chain like tgi fridays covered in un melted cheese veggies cut very small sparce ingriedients that didn't seem to be high quality . n n nthe meal was big and the price was fairly inexpensive 16 for salad and pasta dish . 1 star for lackluster entree 1 star for poor service.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve server training: Ensure servers are friendly, attentive, and remember orders accurately.

2. Monitor food temperature: Serve sauces at the appropriate temperature to enhance the dining experience.

3. Timely service: Ensure that all dishes are served in a timely manner, especially when ordering multiple dishes for a table.

4. Quality of ingredients: Use high-quality ingredients in dishes, particularly in Italian dishes, to ensure they meet customer expectations.

5. Coordination between kitchen and servers: Improve communication between kitchen staff and servers to ensure dishes are served together when appropriate."
3,"I don't go to the Rainforest Cafe for me, I do it for the kids. They love it there. We went there for a little trip to get out of the house for the day ( and If we are out of the house it also means I can't start the painting project I am supposed to do and it will have to wait until next weekend). \nAnyway, We get there and the hostess tried to put us right next to the door so we asked for another table. They put us next to an aquarium which was good for me because the kids left me alone, but bad for the fish because the didn't leave them alone. \nI got a hamburger with guacamole. the wife had an appetizer. the boy had two mini hot dogs and the girl had a pizza. the kids meals were the right size for them and my hamburger was pretty good.","i don't go to the rainforest cafe for me, i do it for the kids. they love it there. we went there for a little trip to get out of the house for the day and if we are out of the house it also means i can't start the painting project i am supposed to do and it will have to wait until next weekend . nanyway, we get there and the hostess tried to put us right next to the door so we asked for another table. they put us next to an aquarium which was good for me because the kids left me alone, but bad for the fish because the didn't leave them alone. ni got a hamburger with guacamole. the wife had an appetizer. the boy had two mini hot dogs and the girl had a pizza. the kids meals were the right size for them and my hamburger was pretty good.","neutral, disappointment, love","[INST] A customer left us a 3-star review: 'i don't go to the rainforest cafe for me, i do it for the kids. they love it there. we went there for a little trip to get out of the house for the day and if we are out of the house it also means i can't start the painting project i am supposed to do and it will have to wait until next weekend . nanyway, we get there and the hostess tried to put us right next to the door so we asked for another table. they put us next to an aquarium which was good for me because the kids left me alone, but bad for the fish because the didn't leave them alone. ni got a hamburger with guacamole. the wife had an appetizer. the boy had two mini hot dogs and the girl had a pizza. the kids meals were the right size for them and my hamburger was pretty good.' The customer feels neutral, disappointment, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i don't go to the rainforest cafe for me, i do it for the kids. they love it there. we went there for a little trip to get out of the house for the day and if we are out of the house it also means i can't start the painting project i am supposed to do and it will have to wait until next weekend . nanyway, we get there and the hostess tried to put us right next to the door so we asked for another table. they put us next to an aquarium which was good for me because the kids left me alone, but bad for the fish because the didn't leave them alone. ni got a hamburger with guacamole. the wife had an appetizer. the boy had two mini hot dogs and the girl had a pizza. the kids meals were the right size for them and my hamburger was pretty good.' The customer feels neutral, disappointment, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Seating: Offer more options for seating that are further away from the entrance and aquariums to accommodate families with children who may be more active.

2. Attention to detail: Train staff to be more mindful of seating arrangements, ensuring that tables are placed in a way that minimizes disturbance to both customers and the environment (e.g., aquariums).

3. Menu options: Offer a wider variety of menu items for adults, catering to different tastes and dietary preferences."
3,"I reallyyyy really wanted dessert after eating not the best dinner...and since we were back in the hotel at Paris I decided to stop by here.\n\nThe cashier lady was very nice and kind, but seemed to have a bit of trouble at the register.  I think maybe something was broken so it took a while for us just to get to order.\n\nI ordered the Napoleon crepe, lemon custard, berries, chantilly cream, nom nom nom! It was REALLY good, the tartness of the custard and lightly sweet thick chantilly cream worked well together.\n\nUnfortunately they don't fill all the way to the edge so the front tip of the triangle is filled while the back end is just crepe.  Is that how it's done in Paris?  I also feel like they were a bit too thick and eggy to be considered \""good\"" crepes, but it was tasty nonetheless. I think the filling just sold me...\n\n$9.99 does seem expensive to me for a crepe since they are kind of cheap to make...but it is Vegas so got to expect everything to be expensive :P\n\nI MIGHT come back here again just for the Napoleon...if I'm ever in Vegas again...","i reallyyyy really wanted dessert after eating not the best dinner...and since we were back in the hotel at paris i decided to stop by here. n nthe cashier lady was very nice and kind, but seemed to have a bit of trouble at the register. i think maybe something was broken so it took a while for us just to get to order. n ni ordered the napoleon crepe, lemon custard, berries, chantilly cream, nom nom nom! it was really good, the tartness of the custard and lightly sweet thick chantilly cream worked well together. n nunfortunately they don't fill all the way to the edge so the front tip of the triangle is filled while the back end is just crepe. is that how it's done in paris? i also feel like they were a bit too thick and eggy to be considered good crepes, but it was tasty nonetheless. i think the filling just sold me... n n 9.99 does seem expensive to me for a crepe since they are kind of cheap to make...but it is vegas so got to expect everything to be expensive p n ni might come back here again just for the napoleon...if i'm ever in vegas again...","disappointment, admiration, neutral","[INST] A customer left us a 3-star review: 'i reallyyyy really wanted dessert after eating not the best dinner...and since we were back in the hotel at paris i decided to stop by here. n nthe cashier lady was very nice and kind, but seemed to have a bit of trouble at the register. i think maybe something was broken so it took a while for us just to get to order. n ni ordered the napoleon crepe, lemon custard, berries, chantilly cream, nom nom nom! it was really good, the tartness of the custard and lightly sweet thick chantilly cream worked well together. n nunfortunately they don't fill all the way to the edge so the front tip of the triangle is filled while the back end is just crepe. is that how it's done in paris? i also feel like they were a bit too thick and eggy to be considered good crepes, but it was tasty nonetheless. i think the filling just sold me... n n 9.99 does seem expensive to me for a crepe since they are kind of cheap to make...but it is vegas so got to expect everything to be expensive p n ni might come back here again just for the napoleon...if i'm ever in vegas again...' The customer feels disappointment, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i reallyyyy really wanted dessert after eating not the best dinner...and since we were back in the hotel at paris i decided to stop by here. n nthe cashier lady was very nice and kind, but seemed to have a bit of trouble at the register. i think maybe something was broken so it took a while for us just to get to order. n ni ordered the napoleon crepe, lemon custard, berries, chantilly cream, nom nom nom! it was really good, the tartness of the custard and lightly sweet thick chantilly cream worked well together. n nunfortunately they don't fill all the way to the edge so the front tip of the triangle is filled while the back end is just crepe. is that how it's done in paris? i also feel like they were a bit too thick and eggy to be considered good crepes, but it was tasty nonetheless. i think the filling just sold me... n n 9.99 does seem expensive to me for a crepe since they are kind of cheap to make...but it is vegas so got to expect everything to be expensive p n ni might come back here again just for the napoleon...if i'm ever in vegas again...' The customer feels disappointment, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve the efficiency at the register: Address any potential issues with the POS system to ensure a smoother checkout process.

2. Consistency in presentation: Ensure that all crepes, particularly the Napoleon crepe, are filled evenly to meet customer expectations.

3. Address pricing concerns: Review the pricing strategy for crepes, considering the cost of ingredients and location, while ensuring competitiveness in the market.

4. Maintain high-quality crepes: Work on refining the crepe recipe to reduce the eggy taste and improve the overall quality."
3,"My mom and I were in Vegas and she was telling me all about this new show she was watching about a pawn shop. Well, look who made the #1 child spot in her book...next day I took her to the real shop!\n\nMy mom was so excited to see the store that she watches on tv. She said it looked just like the store, but none of the main people were there. They have a section for fans to buy the show merchandise. \n\nAs far as a pawn shop goes (I think this was my first ever), it was a good size (although others say small) and narrow with lots of stuff. They have a lot of cases with jewelry, random things lining the walls, and it looked like things were in pretty good condition. \n\nWe went on a Sunday when they opened so there wasn't a line to get in. However, it doesn't take too many people inside to make it feel very snug.","my mom and i were in vegas and she was telling me all about this new show she was watching about a pawn shop. well, look who made the 1 child spot in her book...next day i took her to the real shop! n nmy mom was so excited to see the store that she watches on tv. she said it looked just like the store, but none of the main people were there. they have a section for fans to buy the show merchandise. n nas far as a pawn shop goes i think this was my first ever , it was a good size although others say small and narrow with lots of stuff. they have a lot of cases with jewelry, random things lining the walls, and it looked like things were in pretty good condition. n nwe went on a sunday when they opened so there wasn't a line to get in. however, it doesn't take too many people inside to make it feel very snug.","excitement, neutral, approval","[INST] A customer left us a 3-star review: 'my mom and i were in vegas and she was telling me all about this new show she was watching about a pawn shop. well, look who made the 1 child spot in her book...next day i took her to the real shop! n nmy mom was so excited to see the store that she watches on tv. she said it looked just like the store, but none of the main people were there. they have a section for fans to buy the show merchandise. n nas far as a pawn shop goes i think this was my first ever , it was a good size although others say small and narrow with lots of stuff. they have a lot of cases with jewelry, random things lining the walls, and it looked like things were in pretty good condition. n nwe went on a sunday when they opened so there wasn't a line to get in. however, it doesn't take too many people inside to make it feel very snug.' The customer feels excitement, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'my mom and i were in vegas and she was telling me all about this new show she was watching about a pawn shop. well, look who made the 1 child spot in her book...next day i took her to the real shop! n nmy mom was so excited to see the store that she watches on tv. she said it looked just like the store, but none of the main people were there. they have a section for fans to buy the show merchandise. n nas far as a pawn shop goes i think this was my first ever , it was a good size although others say small and narrow with lots of stuff. they have a lot of cases with jewelry, random things lining the walls, and it looked like things were in pretty good condition. n nwe went on a sunday when they opened so there wasn't a line to get in. however, it doesn't take too many people inside to make it feel very snug.' The customer feels excitement, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Staffing: Ensure that key personnel are present during operating hours, especially on days when the shop is likely to attract tourists. This will help meet customer expectations and enhance their experience.

2. Improve signage: Make it clear who the main personalities are in the shop, so visitors can recognize them and feel more connected to the show.

3. Enhance the in-store experience: Consider creating a more immersive environment that resembles the TV show, while still maintaining the authenticity of the pawn shop."
3,"Elements is a gift shop in Aria that sells cigarettes , snacks and some interesting , random gifts and suveniors . They had blackjack strategy cards for $2 which was kinda random but nice . The snacks and beverages at this store might be kind of overpriced just like everything else in Vegas but the great thing about this store is that they're open 24 hours .","elements is a gift shop in aria that sells cigarettes , snacks and some interesting , random gifts and suveniors . they had blackjack strategy cards for 2 which was kinda random but nice . the snacks and beverages at this store might be kind of overpriced just like everything else in vegas but the great thing about this store is that they're open 24 hours .","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'elements is a gift shop in aria that sells cigarettes , snacks and some interesting , random gifts and suveniors . they had blackjack strategy cards for 2 which was kinda random but nice . the snacks and beverages at this store might be kind of overpriced just like everything else in vegas but the great thing about this store is that they're open 24 hours .' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'elements is a gift shop in aria that sells cigarettes , snacks and some interesting , random gifts and suveniors . they had blackjack strategy cards for 2 which was kinda random but nice . the snacks and beverages at this store might be kind of overpriced just like everything else in vegas but the great thing about this store is that they're open 24 hours .' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following actions:

1. Price Competitiveness: Review the pricing of snacks and beverages to ensure they are competitive with other stores in the area.

2. Product Variety: Maintain a diverse selection of items, including unique and interesting gifts and souvenirs, to cater to a wider range of customer preferences.

3. Promotions and Discounts: Offer occasional promotions or discounts on popular items to make the store more attractive to customers.

4. Clear Signage: Ensure that any special offers or discounts are clearly displayed to avoid any confusion or disappointment."
3,"3.0 stars for food. I've been here twice for lunch. Their lunch prices seem fairly resonable. Their service is standard...nothing special. The first time I came here I ordered the Chicken Philly Sandwich. I definitely was not impressed, lacking in flavoring and it was just a-ok. The second time I ordered the Chicken Fajitas. Chicken was tasty and tender. The tortillas tasted like it was microwaved...which was expected. However, I liked this better than the Philly Chicken Sandwich.  I have yet to try an alchoholic beverage from here, but that's what happy hour is for. This place is huge so I think its good for large groups of people.  Will I return? Yes, probably for happy hour or lunch.","3.0 stars for food. i've been here twice for lunch. their lunch prices seem fairly resonable. their service is standard...nothing special. the first time i came here i ordered the chicken philly sandwich. i definitely was not impressed, lacking in flavoring and it was just a ok. the second time i ordered the chicken fajitas. chicken was tasty and tender. the tortillas tasted like it was microwaved...which was expected. however, i liked this better than the philly chicken sandwich. i have yet to try an alchoholic beverage from here, but that's what happy hour is for. this place is huge so i think its good for large groups of people. will i return? yes, probably for happy hour or lunch.","disappointment, approval, disapproval","[INST] A customer left us a 3-star review: '3.0 stars for food. i've been here twice for lunch. their lunch prices seem fairly resonable. their service is standard...nothing special. the first time i came here i ordered the chicken philly sandwich. i definitely was not impressed, lacking in flavoring and it was just a ok. the second time i ordered the chicken fajitas. chicken was tasty and tender. the tortillas tasted like it was microwaved...which was expected. however, i liked this better than the philly chicken sandwich. i have yet to try an alchoholic beverage from here, but that's what happy hour is for. this place is huge so i think its good for large groups of people. will i return? yes, probably for happy hour or lunch.' The customer feels disappointment, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: '3.0 stars for food. i've been here twice for lunch. their lunch prices seem fairly resonable. their service is standard...nothing special. the first time i came here i ordered the chicken philly sandwich. i definitely was not impressed, lacking in flavoring and it was just a ok. the second time i ordered the chicken fajitas. chicken was tasty and tender. the tortillas tasted like it was microwaved...which was expected. however, i liked this better than the philly chicken sandwich. i have yet to try an alchoholic beverage from here, but that's what happy hour is for. this place is huge so i think its good for large groups of people. will i return? yes, probably for happy hour or lunch.' The customer feels disappointment, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Enhance the flavor of the Chicken Philly Sandwich: Investigate the current recipe and consider adding more seasoning or fresh ingredients to boost the flavor.

2. Improve the quality of tortillas for the Chicken Fajitas: Ensure that the tortillas are fresh and heated properly, avoiding the use of microwaves if possible.

3. Train staff on providing exceptional service: Aim to provide service that goes above and beyond the customer's expectations, making them feel special and valued."
3,"so i came here sunday night with some high expectations... some were met and some were not. because of my connections me my friends and my gf were able to come here at about 1 am and get in for free and get ushered to our table (some friends of mine and an nfl football player got a table). the look of the club is pretty nice. nothing amazing (tryst as far as that goes looks wayyyyy better). \n\none thing though is when you walk in to your right theres like 100 unopened bottles of Cristal lined on the wall. now thats ballin' lol.... bad part is the club is f'ing backed dude. watch out for your feet, face and shoulder on the dance floor cuz i guarantee you will get hit in one of those places hard at least once. its takes 30 mins to walk to one side. but the girls there are beautiful. my word they are. the cocktail wairesses... i mean damn... is there even a dress code for guys? i seen guys in there wearing baseball caps and sneakers so i dunno. If this club was not soo crowded it would have gotten 4 stars for sure. \n\n\nat around midnight they had a \""golddigger\"" contest for women... pretty much they would drop fake dollar bills from the top balcony onto the dance floor, and you had to scoop up as many bills as you could within 30 mins... at the end they would weight your stack of bills and the winner would get $5,000 CASH... pretty sweet right? ya if it werent from 110 pound girls literally running over me lol. but i cant hate... it was like a mosh pit!","so i came here sunday night with some high expectations... some were met and some were not. because of my connections me my friends and my gf were able to come here at about 1 am and get in for free and get ushered to our table some friends of mine and an nfl football player got a table . the look of the club is pretty nice. nothing amazing tryst as far as that goes looks wayyyyy better . n none thing though is when you walk in to your right theres like 100 unopened bottles of cristal lined on the wall. now thats ballin' lol.... bad part is the club is f'ing backed dude. watch out for your feet, face and shoulder on the dance floor cuz i guarantee you will get hit in one of those places hard at least once. its takes 30 mins to walk to one side. but the girls there are beautiful. my word they are. the cocktail wairesses... i mean damn... is there even a dress code for guys? i seen guys in there wearing baseball caps and sneakers so i dunno. if this club was not soo crowded it would have gotten 4 stars for sure. n n nat around midnight they had a golddigger contest for women... pretty much they would drop fake dollar bills from the top balcony onto the dance floor, and you had to scoop up as many bills as you could within 30 mins... at the end they would weight your stack of bills and the winner would get 5,000 cash... pretty sweet right? ya if it werent from 110 pound girls literally running over me lol. but i cant hate... it was like a mosh pit!","amusement, admiration, joy","[INST] A customer left us a 3-star review: 'so i came here sunday night with some high expectations... some were met and some were not. because of my connections me my friends and my gf were able to come here at about 1 am and get in for free and get ushered to our table some friends of mine and an nfl football player got a table . the look of the club is pretty nice. nothing amazing tryst as far as that goes looks wayyyyy better . n none thing though is when you walk in to your right theres like 100 unopened bottles of cristal lined on the wall. now thats ballin' lol.... bad part is the club is f'ing backed dude. watch out for your feet, face and shoulder on the dance floor cuz i guarantee you will get hit in one of those places hard at least once. its takes 30 mins to walk to one side. but the girls there are beautiful. my word they are. the cocktail wairesses... i mean damn... is there even a dress code for guys? i seen guys in there wearing baseball caps and sneakers so i dunno. if this club was not soo crowded it would have gotten 4 stars for sure. n n nat around midnight they had a golddigger contest for women... pretty much they would drop fake dollar bills from the top balcony onto the dance floor, and you had to scoop up as many bills as you could within 30 mins... at the end they would weight your stack of bills and the winner would get 5,000 cash... pretty sweet right? ya if it werent from 110 pound girls literally running over me lol. but i cant hate... it was like a mosh pit!' The customer feels amusement, admiration, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'so i came here sunday night with some high expectations... some were met and some were not. because of my connections me my friends and my gf were able to come here at about 1 am and get in for free and get ushered to our table some friends of mine and an nfl football player got a table . the look of the club is pretty nice. nothing amazing tryst as far as that goes looks wayyyyy better . n none thing though is when you walk in to your right theres like 100 unopened bottles of cristal lined on the wall. now thats ballin' lol.... bad part is the club is f'ing backed dude. watch out for your feet, face and shoulder on the dance floor cuz i guarantee you will get hit in one of those places hard at least once. its takes 30 mins to walk to one side. but the girls there are beautiful. my word they are. the cocktail wairesses... i mean damn... is there even a dress code for guys? i seen guys in there wearing baseball caps and sneakers so i dunno. if this club was not soo crowded it would have gotten 4 stars for sure. n n nat around midnight they had a golddigger contest for women... pretty much they would drop fake dollar bills from the top balcony onto the dance floor, and you had to scoop up as many bills as you could within 30 mins... at the end they would weight your stack of bills and the winner would get 5,000 cash... pretty sweet right? ya if it werent from 110 pound girls literally running over me lol. but i cant hate... it was like a mosh pit!' The customer feels amusement, admiration, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Crowd Control: Implement measures to manage the crowd more effectively, ensuring a safer and more comfortable dance floor experience. This could include hiring additional staff, adjusting the capacity, or implementing a more organized flow.

2. Cleanliness and Safety: Regularly check the dance floor for potential hazards, such as spilled drinks or debris, to minimize the risk of accidents.

3. Dress Code: Establish a clear dress code for both men and women to maintain a consistent and classy atmosphere. This could help create a more polished image and improve the overall guest experience."
3,"Like the others who gave this restaurant 3 stars, I'm sorry to do it. The service was great, and the owners so sweet, but the food is only so-so. The mezze was good. I enjoyed the hummus, baba ganoush, falafel and tabbouleh. Unfortunately, the chicken gyro left a lot to be desired. The chicken looked and tasted as if it had been baked a day or two ahead of our visit. Tough, colorless and flavorless. And the pitas weren't homemade or fresh. I probably won't be giving them another try.","like the others who gave this restaurant 3 stars, i'm sorry to do it. the service was great, and the owners so sweet, but the food is only so so. the mezze was good. i enjoyed the hummus, baba ganoush, falafel and tabbouleh. unfortunately, the chicken gyro left a lot to be desired. the chicken looked and tasted as if it had been baked a day or two ahead of our visit. tough, colorless and flavorless. and the pitas weren't homemade or fresh. i probably won't be giving them another try.","admiration, disappointment, joy","[INST] A customer left us a 3-star review: 'like the others who gave this restaurant 3 stars, i'm sorry to do it. the service was great, and the owners so sweet, but the food is only so so. the mezze was good. i enjoyed the hummus, baba ganoush, falafel and tabbouleh. unfortunately, the chicken gyro left a lot to be desired. the chicken looked and tasted as if it had been baked a day or two ahead of our visit. tough, colorless and flavorless. and the pitas weren't homemade or fresh. i probably won't be giving them another try.' The customer feels admiration, disappointment, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'like the others who gave this restaurant 3 stars, i'm sorry to do it. the service was great, and the owners so sweet, but the food is only so so. the mezze was good. i enjoyed the hummus, baba ganoush, falafel and tabbouleh. unfortunately, the chicken gyro left a lot to be desired. the chicken looked and tasted as if it had been baked a day or two ahead of our visit. tough, colorless and flavorless. and the pitas weren't homemade or fresh. i probably won't be giving them another try.' The customer feels admiration, disappointment, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Enhance the quality of the chicken gyro by ensuring it is freshly prepared and cooked to order. This could involve adjusting the cooking process or sourcing better quality ingredients.

2. Pita Bread: Use freshly baked or high-quality pita bread to improve the taste and texture of the gyro.

3. Consistency: Strive for consistency in the quality of all dishes, not just the mezze. This may involve additional training for kitchen staff or implementing quality control measures."
3,"The beer is average, but overpriced.  Save yourself $10 on a case and wait until Costco restocks.  ($30 a case at the brewery, $20 at Costco).   Perhaps I would return if they end up opening up an actual restaurant,  as the staff there were extremely friendly, but not too much of a draw at this point....","the beer is average, but overpriced. save yourself 10 on a case and wait until costco restocks. 30 a case at the brewery, 20 at costco . perhaps i would return if they end up opening up an actual restaurant, as the staff there were extremely friendly, but not too much of a draw at this point....","neutral, approval, disapproval","[INST] A customer left us a 3-star review: 'the beer is average, but overpriced. save yourself 10 on a case and wait until costco restocks. 30 a case at the brewery, 20 at costco . perhaps i would return if they end up opening up an actual restaurant, as the staff there were extremely friendly, but not too much of a draw at this point....' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the beer is average, but overpriced. save yourself 10 on a case and wait until costco restocks. 30 a case at the brewery, 20 at costco . perhaps i would return if they end up opening up an actual restaurant, as the staff there were extremely friendly, but not too much of a draw at this point....' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially encourage a return visit, consider the following steps:

1. Address pricing concerns: Investigate the pricing discrepancy between the brewery and Costco, and if possible, adjust pricing to be more competitive.

2. Improve product quality: Work on enhancing the quality of the beer to make it more appealing to customers.

3. Consider opening a restaurant: As suggested by the customer, expanding to a full-service restaurant could attract more customers and provide a more complete dining experience.

4. Maintain friendly staff: Continue to prioritize friendly and welcoming customer service, as this was a positive aspect of the customer's experience."
3,"Overall spent a fun evening in this buzzing,pseudo loungy Portuguese.\nThe Pros: nice atmosphere where you can watch the kitchen if you're into that kind of thing. You can rub elbows with a hip very well to do Montreal crowd. The food is very good and the menu extensive.\nCons: this place is quite expensive for what you get and  you can easily spend more than $150 per person if you go with a variety of tapas,mains, dessert drinks and wine.\nLots of sea food and fish items but at nearly $40 a plate it's almost at the ripoff price point. Conclusion if you got money to burn by all means go.  If you don't skip it or beware.","overall spent a fun evening in this buzzing,pseudo loungy portuguese. nthe pros nice atmosphere where you can watch the kitchen if you're into that kind of thing. you can rub elbows with a hip very well to do montreal crowd. the food is very good and the menu extensive. ncons this place is quite expensive for what you get and you can easily spend more than 150 per person if you go with a variety of tapas,mains, dessert drinks and wine. nlots of sea food and fish items but at nearly 40 a plate it's almost at the ripoff price point. conclusion if you got money to burn by all means go. if you don't skip it or beware.","joy, admiration, approval","[INST] A customer left us a 3-star review: 'overall spent a fun evening in this buzzing,pseudo loungy portuguese. nthe pros nice atmosphere where you can watch the kitchen if you're into that kind of thing. you can rub elbows with a hip very well to do montreal crowd. the food is very good and the menu extensive. ncons this place is quite expensive for what you get and you can easily spend more than 150 per person if you go with a variety of tapas,mains, dessert drinks and wine. nlots of sea food and fish items but at nearly 40 a plate it's almost at the ripoff price point. conclusion if you got money to burn by all means go. if you don't skip it or beware.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'overall spent a fun evening in this buzzing,pseudo loungy portuguese. nthe pros nice atmosphere where you can watch the kitchen if you're into that kind of thing. you can rub elbows with a hip very well to do montreal crowd. the food is very good and the menu extensive. ncons this place is quite expensive for what you get and you can easily spend more than 150 per person if you go with a variety of tapas,mains, dessert drinks and wine. nlots of sea food and fish items but at nearly 40 a plate it's almost at the ripoff price point. conclusion if you got money to burn by all means go. if you don't skip it or beware.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Offer more affordable options on the menu, particularly for seafood and fish items, to make the dining experience more accessible for a wider range of budgets.
2. Provide clearer pricing information, either on the menu or at the time of ordering, to help customers make informed decisions about their spending.
3. Consider offering a fixed-price menu or daily specials to provide more value for customers who want to try a variety of dishes without breaking the bank."
3,"I like that you don't have to go through the casino to get here because they have 2 entrances.. Yard House is on my list of places I frequent for only Happy Hour but not their regular menu.. haha their regular dinner menu is a bit over priced for a bar with average food but it doesn't matter because I only come for HH~!!! I've been here on several occasions for Happy Hour, late night Happy Hour, on the cusp of Happy Hour lol \n\nThings that I enjoy:\n-Chicken Lettuce Wraps- or you can get them with mushrooms instead of chicken mmm\n-Hawaiian Poke Stack- watch out sometimes the tuna is not that fresh though lol\n-Spinach Cheese Dip- so bad for you but so good\n-Chicken Nachos- quantity over quality.. huge portion; great for sharing\n-Pizzas- pretty tasty \n-Leinenkugel's Sunset Wheat - tastes like Fruity Pebbles\n-Light Lemon Drop Martini- low cal; tasty; strong\n-Spinach & mushroom salad appetizer portion (not on HH) but it's delicious and cheap!\n\nService has always been friendly and fast. One time my boyfriend and I barely made it for the last seating and the server wasn't rude and didn't rush us! Even though this Yard House is located inside Red Rock Casino it is not owned by them so they don't accept any of the mailer coupons from the hotel~ \n\n\n\nHOT TIP: Happy Hour:  Monday - Friday 3pm - 6pm \n                                      Sunday - Wednesday 10pm - Close\n                                      Last Seating: 30 minutes prior to close","i like that you don't have to go through the casino to get here because they have 2 entrances.. yard house is on my list of places i frequent for only happy hour but not their regular menu.. haha their regular dinner menu is a bit over priced for a bar with average food but it doesn't matter because i only come for hh !!! i've been here on several occasions for happy hour, late night happy hour, on the cusp of happy hour lol n nthings that i enjoy n chicken lettuce wraps or you can get them with mushrooms instead of chicken mmm n hawaiian poke stack watch out sometimes the tuna is not that fresh though lol n spinach cheese dip so bad for you but so good n chicken nachos quantity over quality.. huge portion great for sharing n pizzas pretty tasty n leinenkugel's sunset wheat tastes like fruity pebbles n light lemon drop martini low cal tasty strong n spinach mushroom salad appetizer portion not on hh but it's delicious and cheap! n nservice has always been friendly and fast. one time my boyfriend and i barely made it for the last seating and the server wasn't rude and didn't rush us! even though this yard house is located inside red rock casino it is not owned by them so they don't accept any of the mailer coupons from the hotel n n n nhot tip happy hour monday friday 3pm 6pm n sunday wednesday 10pm close n last seating 30 minutes prior to close","amusement, joy, love","[INST] A customer left us a 3-star review: 'i like that you don't have to go through the casino to get here because they have 2 entrances.. yard house is on my list of places i frequent for only happy hour but not their regular menu.. haha their regular dinner menu is a bit over priced for a bar with average food but it doesn't matter because i only come for hh !!! i've been here on several occasions for happy hour, late night happy hour, on the cusp of happy hour lol n nthings that i enjoy n chicken lettuce wraps or you can get them with mushrooms instead of chicken mmm n hawaiian poke stack watch out sometimes the tuna is not that fresh though lol n spinach cheese dip so bad for you but so good n chicken nachos quantity over quality.. huge portion great for sharing n pizzas pretty tasty n leinenkugel's sunset wheat tastes like fruity pebbles n light lemon drop martini low cal tasty strong n spinach mushroom salad appetizer portion not on hh but it's delicious and cheap! n nservice has always been friendly and fast. one time my boyfriend and i barely made it for the last seating and the server wasn't rude and didn't rush us! even though this yard house is located inside red rock casino it is not owned by them so they don't accept any of the mailer coupons from the hotel n n n nhot tip happy hour monday friday 3pm 6pm n sunday wednesday 10pm close n last seating 30 minutes prior to close' The customer feels amusement, joy, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i like that you don't have to go through the casino to get here because they have 2 entrances.. yard house is on my list of places i frequent for only happy hour but not their regular menu.. haha their regular dinner menu is a bit over priced for a bar with average food but it doesn't matter because i only come for hh !!! i've been here on several occasions for happy hour, late night happy hour, on the cusp of happy hour lol n nthings that i enjoy n chicken lettuce wraps or you can get them with mushrooms instead of chicken mmm n hawaiian poke stack watch out sometimes the tuna is not that fresh though lol n spinach cheese dip so bad for you but so good n chicken nachos quantity over quality.. huge portion great for sharing n pizzas pretty tasty n leinenkugel's sunset wheat tastes like fruity pebbles n light lemon drop martini low cal tasty strong n spinach mushroom salad appetizer portion not on hh but it's delicious and cheap! n nservice has always been friendly and fast. one time my boyfriend and i barely made it for the last seating and the server wasn't rude and didn't rush us! even though this yard house is located inside red rock casino it is not owned by them so they don't accept any of the mailer coupons from the hotel n n n nhot tip happy hour monday friday 3pm 6pm n sunday wednesday 10pm close n last seating 30 minutes prior to close' The customer feels amusement, joy, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Maintain the quality of the regular dinner menu, particularly the tuna used in the Hawaiian poke stack, to meet customer expectations.
2. Offer promotions or discounts for the regular dinner menu to make it more appealing to customers who frequent the establishment primarily for happy hour.
3. Ensure that servers are aware of the customer's preference for the chicken lettuce wraps, Hawaiian poke stack, spinach cheese dip, chicken nachos, and Leinenkugel's Sunset Wheat, and make an effort to consistently provide these items in good condition."
3,"Pierogi pizza is amazing!!!! They ran out of traditional pierogis which was a total bummer but then we saw the pizza. It was more satisfying than pierogis on a cold rainy night. The red leaf side salad was tasty but over dressed and didn't come with the blue cheese the menu promised. The special pierogis of the night were not amazing because the butter added in unwelcome sweet flavor to the jalape\u00f1o, cheddar bacon yumminess. The beer was great and the interior of the place is fun. A large brewing system sits on the alter and is  quite beautiful. The reason the place did not get 5 stars is because honestly out service sucked and the fact that they use styrofoam to go containers. The waiter did not greet us, tell us specials or attend to us. At one point when we were finished (napkins on plates) for a few minutes waiting for the check he was in the corner watching the game.","pierogi pizza is amazing!!!! they ran out of traditional pierogis which was a total bummer but then we saw the pizza. it was more satisfying than pierogis on a cold rainy night. the red leaf side salad was tasty but over dressed and didn't come with the blue cheese the menu promised. the special pierogis of the night were not amazing because the butter added in unwelcome sweet flavor to the jalape u00f1o, cheddar bacon yumminess. the beer was great and the interior of the place is fun. a large brewing system sits on the alter and is quite beautiful. the reason the place did not get 5 stars is because honestly out service sucked and the fact that they use styrofoam to go containers. the waiter did not greet us, tell us specials or attend to us. at one point when we were finished napkins on plates for a few minutes waiting for the check he was in the corner watching the game.","admiration, joy, amusement","[INST] A customer left us a 3-star review: 'pierogi pizza is amazing!!!! they ran out of traditional pierogis which was a total bummer but then we saw the pizza. it was more satisfying than pierogis on a cold rainy night. the red leaf side salad was tasty but over dressed and didn't come with the blue cheese the menu promised. the special pierogis of the night were not amazing because the butter added in unwelcome sweet flavor to the jalape u00f1o, cheddar bacon yumminess. the beer was great and the interior of the place is fun. a large brewing system sits on the alter and is quite beautiful. the reason the place did not get 5 stars is because honestly out service sucked and the fact that they use styrofoam to go containers. the waiter did not greet us, tell us specials or attend to us. at one point when we were finished napkins on plates for a few minutes waiting for the check he was in the corner watching the game.' The customer feels admiration, joy, amusement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'pierogi pizza is amazing!!!! they ran out of traditional pierogis which was a total bummer but then we saw the pizza. it was more satisfying than pierogis on a cold rainy night. the red leaf side salad was tasty but over dressed and didn't come with the blue cheese the menu promised. the special pierogis of the night were not amazing because the butter added in unwelcome sweet flavor to the jalape u00f1o, cheddar bacon yumminess. the beer was great and the interior of the place is fun. a large brewing system sits on the alter and is quite beautiful. the reason the place did not get 5 stars is because honestly out service sucked and the fact that they use styrofoam to go containers. the waiter did not greet us, tell us specials or attend to us. at one point when we were finished napkins on plates for a few minutes waiting for the check he was in the corner watching the game.' The customer feels admiration, joy, amusement. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Staff Training: Ensure staff are well-trained to greet customers promptly, provide information about specials, and attend to their needs in a timely and friendly manner.

2. Inventory Management: Ensure we have sufficient stock of popular items like traditional pierogis to avoid disappointing customers.

3. Accurate Menu Information: Ensure menu descriptions match the dishes served, including promised ingredients like blue cheese and the absence of unwelcome flavors like sweet butter."
3,"I went to this brow bar on Thurday March 6, 2014.  I wanted my eyebrows cleaned up.  I had also asked that my eyebrows be filled in.  When I returned to my hotel room, I noticed that a chunk of my left eyebrow was missing.   I wondered why the woman who waxed my eyebrows gave me a $10 tube of mascara for free.    I have gone to the Benefit Brow Bar at the Macys in downtown San Francisco, and the Benefit Brow Bar at Bloomingdale's in Manhattan.  I have never left with a chunk of hair missing from one of my eyebrows.","i went to this brow bar on thurday march 6, 2014. i wanted my eyebrows cleaned up. i had also asked that my eyebrows be filled in. when i returned to my hotel room, i noticed that a chunk of my left eyebrow was missing. i wondered why the woman who waxed my eyebrows gave me a 10 tube of mascara for free. i have gone to the benefit brow bar at the macys in downtown san francisco, and the benefit brow bar at bloomingdale's in manhattan. i have never left with a chunk of hair missing from one of my eyebrows.","neutral, realization, surprise","[INST] A customer left us a 3-star review: 'i went to this brow bar on thurday march 6, 2014. i wanted my eyebrows cleaned up. i had also asked that my eyebrows be filled in. when i returned to my hotel room, i noticed that a chunk of my left eyebrow was missing. i wondered why the woman who waxed my eyebrows gave me a 10 tube of mascara for free. i have gone to the benefit brow bar at the macys in downtown san francisco, and the benefit brow bar at bloomingdale's in manhattan. i have never left with a chunk of hair missing from one of my eyebrows.' The customer feels neutral, realization, surprise. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i went to this brow bar on thurday march 6, 2014. i wanted my eyebrows cleaned up. i had also asked that my eyebrows be filled in. when i returned to my hotel room, i noticed that a chunk of my left eyebrow was missing. i wondered why the woman who waxed my eyebrows gave me a 10 tube of mascara for free. i have gone to the benefit brow bar at the macys in downtown san francisco, and the benefit brow bar at bloomingdale's in manhattan. i have never left with a chunk of hair missing from one of my eyebrows.' The customer feels neutral, realization, surprise. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we should:

1. Apologize sincerely for the incident and express concern for their well-being.
2. Investigate the issue to understand what went wrong and prevent it from happening again.
3. Offer a compensation for the inconvenience caused, such as a complimentary service or a refund.
4. Improve communication and clarify expectations with our staff about the services provided, especially when a customer requests a specific service like filling in eyebrows.
5. Provide additional training to our staff on proper techniques for waxing and shaping eyebrows to prevent similar incidents from happening in the future."
3,Not sure why a surf shop is needed in the middle of the desert.  Maybe because you can surf in the monster pool at the Mandalay Bay.  It is really no different from the other chain stores that you can see in Hawaii or on the coast of California.,not sure why a surf shop is needed in the middle of the desert. maybe because you can surf in the monster pool at the mandalay bay. it is really no different from the other chain stores that you can see in hawaii or on the coast of california.,"confusion, neutral, approval","[INST] A customer left us a 3-star review: 'not sure why a surf shop is needed in the middle of the desert. maybe because you can surf in the monster pool at the mandalay bay. it is really no different from the other chain stores that you can see in hawaii or on the coast of california.' The customer feels confusion, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'not sure why a surf shop is needed in the middle of the desert. maybe because you can surf in the monster pool at the mandalay bay. it is really no different from the other chain stores that you can see in hawaii or on the coast of california.' The customer feels confusion, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their confusion, we could:

1. Clarify our unique selling points: Highlight the convenience of our location (e.g., near Mandalay Bay's wave pool), unique products, or services that differentiate us from typical surf shops in coastal areas.

2. Personalize recommendations: Offer personalized recommendations based on the customer's interests and preferences, such as surf gear for wave pools or desert-themed merchandise.

3. Enhance customer education: Provide clear information about our shop's purpose and the variety of products and services we offer, especially for customers who may not be familiar with our location."
3,"My daughter and i came for lunch today. We parked in the back and walked through the open dining and inside dining on our way to the hostess station. We noticed five or six open tables on our way in. We were surprised to hear from the hostess that there was a 10-15 minute wait to be seated. \n\n(What? Can i just go sit down at one of the six open tables?) \n\nWe waited and were seated within the promised window. We ordered calimari fries to start, with my daughter ordering fish and chips, and salmon tacos for myself.\n\nThe calimari fries came out hot, crispy, and were very tasty. We finished them off quickly. Both sauces were great.\n\nNext delivered, were my daughters fish and chips, and some shrimp and chips that looked yummy, but were not what i ordered. The waiter promised a quick fix. I noticed the patrons at a neighboring table having bewildered looks, and no food on their table, despite being seated before us.\n\nThe salmon tacos arrived within five minutes. The fish was near perfectly cooked, the tortillas tender but not frail, overall very delicious. My daughters fish and chips were tasty, good crunch on the outside with tasty fish inside. Chips were reasonable, but not inspiring. The beans and rice that came with my meal were sufficient.\n\nWaitstaff were nice enough, but maybe a little inexperienced, and slow at times. Their willingness to try makes it all good.\n\nThe dining experience overall was positive, but i don't know if i would drive any extra miles to dine here. If i happen to be close, ill probably drop in. (Ill bet that i would have given an extra star if there had not been a line with tables empty, and the wrong meal being delivered.)","my daughter and i came for lunch today. we parked in the back and walked through the open dining and inside dining on our way to the hostess station. we noticed five or six open tables on our way in. we were surprised to hear from the hostess that there was a 10 15 minute wait to be seated. n n what? can i just go sit down at one of the six open tables? n nwe waited and were seated within the promised window. we ordered calimari fries to start, with my daughter ordering fish and chips, and salmon tacos for myself. n nthe calimari fries came out hot, crispy, and were very tasty. we finished them off quickly. both sauces were great. n nnext delivered, were my daughters fish and chips, and some shrimp and chips that looked yummy, but were not what i ordered. the waiter promised a quick fix. i noticed the patrons at a neighboring table having bewildered looks, and no food on their table, despite being seated before us. n nthe salmon tacos arrived within five minutes. the fish was near perfectly cooked, the tortillas tender but not frail, overall very delicious. my daughters fish and chips were tasty, good crunch on the outside with tasty fish inside. chips were reasonable, but not inspiring. the beans and rice that came with my meal were sufficient. n nwaitstaff were nice enough, but maybe a little inexperienced, and slow at times. their willingness to try makes it all good. n nthe dining experience overall was positive, but i don't know if i would drive any extra miles to dine here. if i happen to be close, ill probably drop in. ill bet that i would have given an extra star if there had not been a line with tables empty, and the wrong meal being delivered.","surprise, neutral, curiosity","[INST] A customer left us a 3-star review: 'my daughter and i came for lunch today. we parked in the back and walked through the open dining and inside dining on our way to the hostess station. we noticed five or six open tables on our way in. we were surprised to hear from the hostess that there was a 10 15 minute wait to be seated. n n what? can i just go sit down at one of the six open tables? n nwe waited and were seated within the promised window. we ordered calimari fries to start, with my daughter ordering fish and chips, and salmon tacos for myself. n nthe calimari fries came out hot, crispy, and were very tasty. we finished them off quickly. both sauces were great. n nnext delivered, were my daughters fish and chips, and some shrimp and chips that looked yummy, but were not what i ordered. the waiter promised a quick fix. i noticed the patrons at a neighboring table having bewildered looks, and no food on their table, despite being seated before us. n nthe salmon tacos arrived within five minutes. the fish was near perfectly cooked, the tortillas tender but not frail, overall very delicious. my daughters fish and chips were tasty, good crunch on the outside with tasty fish inside. chips were reasonable, but not inspiring. the beans and rice that came with my meal were sufficient. n nwaitstaff were nice enough, but maybe a little inexperienced, and slow at times. their willingness to try makes it all good. n nthe dining experience overall was positive, but i don't know if i would drive any extra miles to dine here. if i happen to be close, ill probably drop in. ill bet that i would have given an extra star if there had not been a line with tables empty, and the wrong meal being delivered.' The customer feels surprise, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'my daughter and i came for lunch today. we parked in the back and walked through the open dining and inside dining on our way to the hostess station. we noticed five or six open tables on our way in. we were surprised to hear from the hostess that there was a 10 15 minute wait to be seated. n n what? can i just go sit down at one of the six open tables? n nwe waited and were seated within the promised window. we ordered calimari fries to start, with my daughter ordering fish and chips, and salmon tacos for myself. n nthe calimari fries came out hot, crispy, and were very tasty. we finished them off quickly. both sauces were great. n nnext delivered, were my daughters fish and chips, and some shrimp and chips that looked yummy, but were not what i ordered. the waiter promised a quick fix. i noticed the patrons at a neighboring table having bewildered looks, and no food on their table, despite being seated before us. n nthe salmon tacos arrived within five minutes. the fish was near perfectly cooked, the tortillas tender but not frail, overall very delicious. my daughters fish and chips were tasty, good crunch on the outside with tasty fish inside. chips were reasonable, but not inspiring. the beans and rice that came with my meal were sufficient. n nwaitstaff were nice enough, but maybe a little inexperienced, and slow at times. their willingness to try makes it all good. n nthe dining experience overall was positive, but i don't know if i would drive any extra miles to dine here. if i happen to be close, ill probably drop in. ill bet that i would have given an extra star if there had not been a line with tables empty, and the wrong meal being delivered.' The customer feels surprise, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following:

1. Clarify seating policy: Make it clear to customers that they need to wait for a table, even if some are empty, to ensure a consistent dining experience.

2. Improve communication: Train staff to better communicate with customers about wait times and any potential issues with orders.

3. Ensure accuracy in orders: Double-check orders to prevent mistakes, such as delivering the wrong meal.

4. Streamline service: Address any inefficiencies in service to improve speed and reduce wait times.

5. Maintain cleanliness: Ensure that all tables are clean and ready for seating to avoid confusion and disappointment."
3,"ordered the steak sandwich (medium rare).  Came out cooked medium.  Still very delicious.  French fries were not good, way too salty.  Server seemed as though he did not want to be there, with a grouchy attitude.","ordered the steak sandwich medium rare . came out cooked medium. still very delicious. french fries were not good, way too salty. server seemed as though he did not want to be there, with a grouchy attitude.","admiration, disapproval, neutral","[INST] A customer left us a 3-star review: 'ordered the steak sandwich medium rare . came out cooked medium. still very delicious. french fries were not good, way too salty. server seemed as though he did not want to be there, with a grouchy attitude.' The customer feels admiration, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'ordered the steak sandwich medium rare . came out cooked medium. still very delicious. french fries were not good, way too salty. server seemed as though he did not want to be there, with a grouchy attitude.' The customer feels admiration, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Cooking accuracy: Ensure that orders are prepared according to the customer's specifications, especially for dishes like the steak sandwich where cooking temperature is crucial.

2. Food quality: Address the issue with the french fries being too salty. Adjust seasoning levels to make them more palatable for our customers.

3. Staff attitude: Train our staff to maintain a positive and friendly attitude towards customers. A grouchy server can negatively impact the overall dining experience."
3,"Definitely a good place to grab a quick breakfast. Also a decent meeting spot for business breakfasts and lunches. Personally, I think you can do better with the food but all around it is a bad joint.","definitely a good place to grab a quick breakfast. also a decent meeting spot for business breakfasts and lunches. personally, i think you can do better with the food but all around it is a bad joint.","approval, admiration, optimism","[INST] A customer left us a 3-star review: 'definitely a good place to grab a quick breakfast. also a decent meeting spot for business breakfasts and lunches. personally, i think you can do better with the food but all around it is a bad joint.' The customer feels approval, admiration, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'definitely a good place to grab a quick breakfast. also a decent meeting spot for business breakfasts and lunches. personally, i think you can do better with the food but all around it is a bad joint.' The customer feels approval, admiration, optimism. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially increase their satisfaction with our services, we could focus on enhancing the food quality and presentation. This could involve:

1. Improving the taste and variety of our breakfast menu.
2. Ensuring food is presented attractively and consistently.
3. Paying attention to food preparation and cooking times to ensure dishes are served hot and fresh.
4. Offering options for customization or dietary restrictions to cater to individual preferences.
5. Providing excellent and attentive service to create a welcoming and comfortable atmosphere.
6. Seeking feedback regularly to understand customer preferences and expectations, and making necessary adjustments to our offerings and service."
3,"I've been working at the same place for years. I'm not sure why I've never bothered to try Sakun before. I finally did today.\n\nI usually go for lunch specials, but I really wanted to sample their Panang Curry. I ordered a Chicken Panang. It comes with a small to-go box of rice, which is nowhere near enough for me. Actually, the serving of rice is fine except for the fact that the Panang helping is huge!\n\nThe verdict? It was pretty good. I am constantly searching for Panang in Vegas that comes even close to Archi's Thai Kitchen. I have yet to find it. Still, Sakun Thai is a good find. It's close to work and serves up good Thai food (based on my heretofore one dish experience).\n\nI'll be back to try more.","i've been working at the same place for years. i'm not sure why i've never bothered to try sakun before. i finally did today. n ni usually go for lunch specials, but i really wanted to sample their panang curry. i ordered a chicken panang. it comes with a small to go box of rice, which is nowhere near enough for me. actually, the serving of rice is fine except for the fact that the panang helping is huge! n nthe verdict? it was pretty good. i am constantly searching for panang in vegas that comes even close to archi's thai kitchen. i have yet to find it. still, sakun thai is a good find. it's close to work and serves up good thai food based on my heretofore one dish experience . n ni'll be back to try more.","admiration, approval, confusion","[INST] A customer left us a 3-star review: 'i've been working at the same place for years. i'm not sure why i've never bothered to try sakun before. i finally did today. n ni usually go for lunch specials, but i really wanted to sample their panang curry. i ordered a chicken panang. it comes with a small to go box of rice, which is nowhere near enough for me. actually, the serving of rice is fine except for the fact that the panang helping is huge! n nthe verdict? it was pretty good. i am constantly searching for panang in vegas that comes even close to archi's thai kitchen. i have yet to find it. still, sakun thai is a good find. it's close to work and serves up good thai food based on my heretofore one dish experience . n ni'll be back to try more.' The customer feels admiration, approval, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i've been working at the same place for years. i'm not sure why i've never bothered to try sakun before. i finally did today. n ni usually go for lunch specials, but i really wanted to sample their panang curry. i ordered a chicken panang. it comes with a small to go box of rice, which is nowhere near enough for me. actually, the serving of rice is fine except for the fact that the panang helping is huge! n nthe verdict? it was pretty good. i am constantly searching for panang in vegas that comes even close to archi's thai kitchen. i have yet to find it. still, sakun thai is a good find. it's close to work and serves up good thai food based on my heretofore one dish experience . n ni'll be back to try more.' The customer feels admiration, approval, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Sakun Thai, consider the following suggestions:

1. Offer larger rice portions or provide an option for customers to request additional rice with their meals.
2. Consider adjusting the serving size of the Panang curry to better balance the portion of rice provided.
3. Consider offering a loyalty program or discounts for repeat customers to encourage them to try more dishes.
4. Consider offering a wider variety of Thai dishes, including those that are popular in Vegas, to better compete with other Thai restaurants in the area.
5. Improve communication with customers about the size and contents of meals, especially for those who are new to the restaurant."
3,Stayed here in 2009\nBesides a roach being in our room and the staff providing us with spray so that we could handle the problem ourselves; it was a nice stay. The staff overall was kind and helpful and the resort was very close to the strip.,stayed here in 2009 nbesides a roach being in our room and the staff providing us with spray so that we could handle the problem ourselves it was a nice stay. the staff overall was kind and helpful and the resort was very close to the strip.,"admiration, approval, neutral","[INST] A customer left us a 3-star review: 'stayed here in 2009 nbesides a roach being in our room and the staff providing us with spray so that we could handle the problem ourselves it was a nice stay. the staff overall was kind and helpful and the resort was very close to the strip.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'stayed here in 2009 nbesides a roach being in our room and the staff providing us with spray so that we could handle the problem ourselves it was a nice stay. the staff overall was kind and helpful and the resort was very close to the strip.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially increase their satisfaction, consider the following actions:

1. Pest Control: Address the issue of pests in the room proactively. Hire a professional pest control service to inspect and treat rooms regularly to prevent infestations.

2. Staff Training: Provide staff with training on how to handle pest issues effectively. They should be equipped to handle such situations promptly and professionally, without asking customers to handle the problem themselves.

3. Communication: Improve communication with customers about any issues that may arise during their stay. Keep them informed about the steps being taken to resolve the problem and ensure their comfort."
3,"Nice hotel. Rooms were clean, but wished the maid would have changed out the sheets (also found a pill on the floor - brought our 4year old, so finding a pill on the floor was a little alarming to say the least). Hallways were littered with dishes and q-tips. Pool area was nice, but crowed, trying to find chairs difficult , unless you wanted to pay $50 for a \""reserved\"" chair. For $50 you should get an umbrella (no that's an additional $75).Granted I'm here during the summer, but we are here during the middle of the week. The casino and lobby are were very nice. The absolute worse thing was the-freaking elevators!!!!!! You can make it to the top of the empire state building quicker then you could get an elevator. Catching a cab was always quick and easy. Over all had a nice stay, just had bigger expectations and was let down a little bit,","nice hotel. rooms were clean, but wished the maid would have changed out the sheets also found a pill on the floor brought our 4year old, so finding a pill on the floor was a little alarming to say the least . hallways were littered with dishes and q tips. pool area was nice, but crowed, trying to find chairs difficult , unless you wanted to pay 50 for a reserved chair. for 50 you should get an umbrella no that's an additional 75 .granted i'm here during the summer, but we are here during the middle of the week. the casino and lobby are were very nice. the absolute worse thing was the freaking elevators!!!!!! you can make it to the top of the empire state building quicker then you could get an elevator. catching a cab was always quick and easy. over all had a nice stay, just had bigger expectations and was let down a little bit,","admiration, disappointment, neutral","[INST] A customer left us a 3-star review: 'nice hotel. rooms were clean, but wished the maid would have changed out the sheets also found a pill on the floor brought our 4year old, so finding a pill on the floor was a little alarming to say the least . hallways were littered with dishes and q tips. pool area was nice, but crowed, trying to find chairs difficult , unless you wanted to pay 50 for a reserved chair. for 50 you should get an umbrella no that's an additional 75 .granted i'm here during the summer, but we are here during the middle of the week. the casino and lobby are were very nice. the absolute worse thing was the freaking elevators!!!!!! you can make it to the top of the empire state building quicker then you could get an elevator. catching a cab was always quick and easy. over all had a nice stay, just had bigger expectations and was let down a little bit,' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'nice hotel. rooms were clean, but wished the maid would have changed out the sheets also found a pill on the floor brought our 4year old, so finding a pill on the floor was a little alarming to say the least . hallways were littered with dishes and q tips. pool area was nice, but crowed, trying to find chairs difficult , unless you wanted to pay 50 for a reserved chair. for 50 you should get an umbrella no that's an additional 75 .granted i'm here during the summer, but we are here during the middle of the week. the casino and lobby are were very nice. the absolute worse thing was the freaking elevators!!!!!! you can make it to the top of the empire state building quicker then you could get an elevator. catching a cab was always quick and easy. over all had a nice stay, just had bigger expectations and was let down a little bit,' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Room Cleanliness: Ensure all rooms are thoroughly cleaned, including changing the sheets and checking for any foreign objects.

2. Hygiene: Pay attention to details such as finding a pill on the floor. Implement regular inspections and training for staff to maintain high standards of cleanliness.

3. Hallway Maintenance: Monitor the condition of the hallways and ensure they are kept clean and free of litter.

4. Pool Area Management: Improve the organization of the pool area to make it easier for guests to find chairs without having to pay extra fees."
3,Liked it! Porterhouse was good! wedge salad could have been bigger for the price. corn chowder very nice. soft shell crab YUMMM! But the best part is the FRIES! maybe that duck fat business is what it is but i always ask for more. PRICE $$$ but its nice if you like MEAT! i like it med- well and they did that very well(good). nice place to try in vegas!,liked it! porterhouse was good! wedge salad could have been bigger for the price. corn chowder very nice. soft shell crab yummm! but the best part is the fries! maybe that duck fat business is what it is but i always ask for more. price but its nice if you like meat! i like it med well and they did that very well good . nice place to try in vegas!,"admiration, love, approval","[INST] A customer left us a 3-star review: 'liked it! porterhouse was good! wedge salad could have been bigger for the price. corn chowder very nice. soft shell crab yummm! but the best part is the fries! maybe that duck fat business is what it is but i always ask for more. price but its nice if you like meat! i like it med well and they did that very well good . nice place to try in vegas!' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'liked it! porterhouse was good! wedge salad could have been bigger for the price. corn chowder very nice. soft shell crab yummm! but the best part is the fries! maybe that duck fat business is what it is but i always ask for more. price but its nice if you like meat! i like it med well and they did that very well good . nice place to try in vegas!' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience, we could consider the following improvements:

1. Increase the portion size of the Wedge Salad to match the price point.
2. Offer a larger serving of fries, perhaps by default or at an additional cost, to cater to the customer's preference for the duck fat fries.
3. Maintain the quality of the other dishes, particularly the Porterhouse, Soft Shell Crab, and Corn Chowder, while ensuring consistency in their preparation.
4. Consider offering a loyalty program or discount for frequent customers to make the price more appealing."
3,"Nice atmosphere. the breakfast is good. The staff seems friendly enough.  The macaroons are disappointing.although tasty, they are a little soggier than I would prefer. The Union at Biltmore has far better macaroons than these and 2-3 times the variety.","nice atmosphere. the breakfast is good. the staff seems friendly enough. the macaroons are disappointing.although tasty, they are a little soggier than i would prefer. the union at biltmore has far better macaroons than these and 2 3 times the variety.","disappointment, admiration, disapproval","[INST] A customer left us a 3-star review: 'nice atmosphere. the breakfast is good. the staff seems friendly enough. the macaroons are disappointing.although tasty, they are a little soggier than i would prefer. the union at biltmore has far better macaroons than these and 2 3 times the variety.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'nice atmosphere. the breakfast is good. the staff seems friendly enough. the macaroons are disappointing.although tasty, they are a little soggier than i would prefer. the union at biltmore has far better macaroons than these and 2 3 times the variety.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve the quality of macaroons: Investigate the cause of the sogginess and address it to ensure the macaroons are crisp and fresh. Consider sourcing from a different supplier or improving the in-house baking process.

2. Expand the variety of macaroons: Offer a wider selection of flavors to cater to the customer's preference for a greater variety, similar to what they experienced at The Union at Biltmore.

3. Staff training: Reinforce the importance of customer satisfaction with the staff and provide additional training on how to handle feedback."
3,"Great crust ,Good sauce but very cheap with the sausage.So if your'e like me and want more than a half of link for an 18\"" pizza, order 3 times the sausage.Only other complaint, they will not cook them well done unless you stand there and repeatedly ask them to put it back in the oven.","great crust ,good sauce but very cheap with the sausage.so if your'e like me and want more than a half of link for an 18 pizza, order 3 times the sausage.only other complaint, they will not cook them well done unless you stand there and repeatedly ask them to put it back in the oven.","admiration, neutral, disapproval","[INST] A customer left us a 3-star review: 'great crust ,good sauce but very cheap with the sausage.so if your'e like me and want more than a half of link for an 18 pizza, order 3 times the sausage.only other complaint, they will not cook them well done unless you stand there and repeatedly ask them to put it back in the oven.' The customer feels admiration, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'great crust ,good sauce but very cheap with the sausage.so if your'e like me and want more than a half of link for an 18 pizza, order 3 times the sausage.only other complaint, they will not cook them well done unless you stand there and repeatedly ask them to put it back in the oven.' The customer feels admiration, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following concerns:

1. Sausage Quantity: Increase the amount of sausage provided for an 18-inch pizza to meet the customer's expectations.

2. Cooking Preference: Clearly communicate the cooking options available, and ensure that staff are trained to ask customers about their preferred level of doneness. Offer the option to have the sausage cooked well-done if requested.

3. Communication: Improve communication with customers regarding the cooking process, and provide updates if there are any delays or issues with their order."
3,"Adam Lyal's Witchery Tales, the darker side of Edinburgh.  You meet at The Witchery restaurant on The Royal Mile.  The tour lasts an hour and 15 minutes with gruesome  stories told with humour and fun, therefore this walk is not scary.  A little  participation is needed from the  group to get this show going otherwise it would and could feel a little flat. The actors have a fab sense of humour and make this walk entertaining but it could do with more content and less messing about therefore I have mixed views on this tour.  It is not expensive and you do get a book of tales to take home.  Other walking tours pass by you, there  seems to be lots and on occasions I wondered if they were better, not a good sign.  It was entertaining but once done it goes into the box and not done again.  Xoxo","adam lyal's witchery tales, the darker side of edinburgh. you meet at the witchery restaurant on the royal mile. the tour lasts an hour and 15 minutes with gruesome stories told with humour and fun, therefore this walk is not scary. a little participation is needed from the group to get this show going otherwise it would and could feel a little flat. the actors have a fab sense of humour and make this walk entertaining but it could do with more content and less messing about therefore i have mixed views on this tour. it is not expensive and you do get a book of tales to take home. other walking tours pass by you, there seems to be lots and on occasions i wondered if they were better, not a good sign. it was entertaining but once done it goes into the box and not done again. xoxo","admiration, amusement, approval","[INST] A customer left us a 3-star review: 'adam lyal's witchery tales, the darker side of edinburgh. you meet at the witchery restaurant on the royal mile. the tour lasts an hour and 15 minutes with gruesome stories told with humour and fun, therefore this walk is not scary. a little participation is needed from the group to get this show going otherwise it would and could feel a little flat. the actors have a fab sense of humour and make this walk entertaining but it could do with more content and less messing about therefore i have mixed views on this tour. it is not expensive and you do get a book of tales to take home. other walking tours pass by you, there seems to be lots and on occasions i wondered if they were better, not a good sign. it was entertaining but once done it goes into the box and not done again. xoxo' The customer feels admiration, amusement, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'adam lyal's witchery tales, the darker side of edinburgh. you meet at the witchery restaurant on the royal mile. the tour lasts an hour and 15 minutes with gruesome stories told with humour and fun, therefore this walk is not scary. a little participation is needed from the group to get this show going otherwise it would and could feel a little flat. the actors have a fab sense of humour and make this walk entertaining but it could do with more content and less messing about therefore i have mixed views on this tour. it is not expensive and you do get a book of tales to take home. other walking tours pass by you, there seems to be lots and on occasions i wondered if they were better, not a good sign. it was entertaining but once done it goes into the box and not done again. xoxo' The customer feels admiration, amusement, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially earn a higher rating, consider the following suggestions:

1. Enhance the content of the tour by adding more historical facts, darker stories, or unique elements that set your tour apart from others in the area.

2. Strike a balance between audience participation and storytelling. While participation can make the tour more engaging, it should not overshadow the main content.

3. Ensure that the tour length is consistent, aiming for a specific duration (e.g., 1 hour and 15 minutes) to avoid leaving customers feeling that the tour was too short or too long."
3,"Nice burger 'n' dog shop. OK beer selection. Ordered the Mexicali Burger \""special\"" but there was nothing special about the burger. It was good, just not memorable. Also ordered the Fire Dogs. Good that you get 2 dogs, but still a bit pricey. It's cheaper to order the regular 2 dog plate and build your own. Good fries selection; cajun and sweet potato fries especially.\n\nFun atmosphere. Quasi kid-friendly with a dedicated menu and free ice cream for the youngin's.\n\nMy guess is Eat Here Now is tapping into the pre/post movie crowd and lunch time business crowd. Not sure I would go out of my way when there are many other burger places close by.\n\nIf Eat Here Now wants to find a niche market, they should focus on hot dogs. Not too many places in CLT that offer a variety of dog selections, or create your own. Think about it.","nice burger 'n' dog shop. ok beer selection. ordered the mexicali burger special but there was nothing special about the burger. it was good, just not memorable. also ordered the fire dogs. good that you get 2 dogs, but still a bit pricey. it's cheaper to order the regular 2 dog plate and build your own. good fries selection cajun and sweet potato fries especially. n nfun atmosphere. quasi kid friendly with a dedicated menu and free ice cream for the youngin's. n nmy guess is eat here now is tapping into the pre post movie crowd and lunch time business crowd. not sure i would go out of my way when there are many other burger places close by. n nif eat here now wants to find a niche market, they should focus on hot dogs. not too many places in clt that offer a variety of dog selections, or create your own. think about it.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'nice burger 'n' dog shop. ok beer selection. ordered the mexicali burger special but there was nothing special about the burger. it was good, just not memorable. also ordered the fire dogs. good that you get 2 dogs, but still a bit pricey. it's cheaper to order the regular 2 dog plate and build your own. good fries selection cajun and sweet potato fries especially. n nfun atmosphere. quasi kid friendly with a dedicated menu and free ice cream for the youngin's. n nmy guess is eat here now is tapping into the pre post movie crowd and lunch time business crowd. not sure i would go out of my way when there are many other burger places close by. n nif eat here now wants to find a niche market, they should focus on hot dogs. not too many places in clt that offer a variety of dog selections, or create your own. think about it.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'nice burger 'n' dog shop. ok beer selection. ordered the mexicali burger special but there was nothing special about the burger. it was good, just not memorable. also ordered the fire dogs. good that you get 2 dogs, but still a bit pricey. it's cheaper to order the regular 2 dog plate and build your own. good fries selection cajun and sweet potato fries especially. n nfun atmosphere. quasi kid friendly with a dedicated menu and free ice cream for the youngin's. n nmy guess is eat here now is tapping into the pre post movie crowd and lunch time business crowd. not sure i would go out of my way when there are many other burger places close by. n nif eat here now wants to find a niche market, they should focus on hot dogs. not too many places in clt that offer a variety of dog selections, or create your own. think about it.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on enhancing the specialty items on our menu, such as the Mexicali burger and the Fire dogs. We could aim to make these dishes more memorable by adding unique flavors or ingredients. Additionally, we could consider offering more competitive pricing for our specialty items, or provide options for customers to customize their orders to fit their budget. Lastly, we could consider improving the presentation of our dishes to make them more visually appealing."
3,"Well, with all the hype I had to go to Hakkasan. Unless you are down to drop a couple grand, this is not gonna be such a sweet experience. I went when Calvin Harris was performing. First, Harris is extremely overrated. I've been to plenty shows, and I can confidently say Calvin Harris is not even in my top 10. Second, the venue itself is classy, but it's kind of a maze and the dance floor is freaking tiny. Surprisingly, the drinks were not that expensive for Vegas. I should have listen to my pals and gone to XS. Oh, well. I needed to experience it myself. Definitely not going back, though. The lasers are badass, however. One of the best equipment I've seen.","well, with all the hype i had to go to hakkasan. unless you are down to drop a couple grand, this is not gonna be such a sweet experience. i went when calvin harris was performing. first, harris is extremely overrated. i've been to plenty shows, and i can confidently say calvin harris is not even in my top 10. second, the venue itself is classy, but it's kind of a maze and the dance floor is freaking tiny. surprisingly, the drinks were not that expensive for vegas. i should have listen to my pals and gone to xs. oh, well. i needed to experience it myself. definitely not going back, though. the lasers are badass, however. one of the best equipment i've seen.","surprise, disappointment, disapproval","[INST] A customer left us a 3-star review: 'well, with all the hype i had to go to hakkasan. unless you are down to drop a couple grand, this is not gonna be such a sweet experience. i went when calvin harris was performing. first, harris is extremely overrated. i've been to plenty shows, and i can confidently say calvin harris is not even in my top 10. second, the venue itself is classy, but it's kind of a maze and the dance floor is freaking tiny. surprisingly, the drinks were not that expensive for vegas. i should have listen to my pals and gone to xs. oh, well. i needed to experience it myself. definitely not going back, though. the lasers are badass, however. one of the best equipment i've seen.' The customer feels surprise, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'well, with all the hype i had to go to hakkasan. unless you are down to drop a couple grand, this is not gonna be such a sweet experience. i went when calvin harris was performing. first, harris is extremely overrated. i've been to plenty shows, and i can confidently say calvin harris is not even in my top 10. second, the venue itself is classy, but it's kind of a maze and the dance floor is freaking tiny. surprisingly, the drinks were not that expensive for vegas. i should have listen to my pals and gone to xs. oh, well. i needed to experience it myself. definitely not going back, though. the lasers are badass, however. one of the best equipment i've seen.' The customer feels surprise, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Hakkasan, we could consider the following:

1. Address the customer's expectations: Clearly communicate the price range and the type of experience offered at Hakkasan, especially when a high-profile artist like Calvin Harris is performing. This could help manage customer expectations and reduce the feeling of being overcharged.

2. Improve the layout of the venue: Make the venue less confusing and easier to navigate, especially the dance floor area. A larger dance floor could provide a better experience for customers who are there to enjoy the music and dancing."
3,"Something hilarious about this Azteca outpost being attached to a slightly retro Day's Inn. Love the weird, ad hoc additions to the architecture - thatched roof beverage station awkwardly built into a corner, odd wood and glass entry hallway made more cramped by the quarter-for-a-bronco-ride thingy. \n\nEverything here is slightly more compressed than the Matthews location - booths narrower, tables closer. Service more harried because they do a LOT more business here - even at a slightly off time for dinner, the place was hoppin'. \n\nI could be imagining things, but I feel like prices were 50 cents higher than the other location, hmm. Servings were a tad smaller, for sure, but you don't need to finish that arm-sized burrito, anyway. \n\nOnto the food: I got the Macho Burrito, he got the usual (fajitas). Now, I've had the Macho at Don Pedro, the other Azteca location, and here - it's a nopales burrito, so it's full of pickled cactus. This was by far the best version I'd had - because the jalapenos were fresh, so it wasn't almost too salty to eat (which, admittedly, has never stopped me from ordering it before). Goooood. A mild, almost mozzarella queso was used instead of the monterey jack I'm used to, continuing the low-sodium thing (except for the nopales). Awesome.\n\nFajitas were, well, Azteca Fajitas - smothered in sweet teriyaki-style flavors. Weird.\n\nI'd come back if I were in the nabe and had a serious burrito craving, but I'd probably be thinking about the taco trucks and taquerias down the street the whole time.","something hilarious about this azteca outpost being attached to a slightly retro day's inn. love the weird, ad hoc additions to the architecture thatched roof beverage station awkwardly built into a corner, odd wood and glass entry hallway made more cramped by the quarter for a bronco ride thingy. n neverything here is slightly more compressed than the matthews location booths narrower, tables closer. service more harried because they do a lot more business here even at a slightly off time for dinner, the place was hoppin'. n ni could be imagining things, but i feel like prices were 50 cents higher than the other location, hmm. servings were a tad smaller, for sure, but you don't need to finish that arm sized burrito, anyway. n nonto the food i got the macho burrito, he got the usual fajitas . now, i've had the macho at don pedro, the other azteca location, and here it's a nopales burrito, so it's full of pickled cactus. this was by far the best version i'd had because the jalapenos were fresh, so it wasn't almost too salty to eat which, admittedly, has never stopped me from ordering it before . goooood. a mild, almost mozzarella queso was used instead of the monterey jack i'm used to, continuing the low sodium thing except for the nopales . awesome. n nfajitas were, well, azteca fajitas smothered in sweet teriyaki style flavors. weird. n ni'd come back if i were in the nabe and had a serious burrito craving, but i'd probably be thinking about the taco trucks and taquerias down the street the whole time.","amusement, love, neutral","[INST] A customer left us a 3-star review: 'something hilarious about this azteca outpost being attached to a slightly retro day's inn. love the weird, ad hoc additions to the architecture thatched roof beverage station awkwardly built into a corner, odd wood and glass entry hallway made more cramped by the quarter for a bronco ride thingy. n neverything here is slightly more compressed than the matthews location booths narrower, tables closer. service more harried because they do a lot more business here even at a slightly off time for dinner, the place was hoppin'. n ni could be imagining things, but i feel like prices were 50 cents higher than the other location, hmm. servings were a tad smaller, for sure, but you don't need to finish that arm sized burrito, anyway. n nonto the food i got the macho burrito, he got the usual fajitas . now, i've had the macho at don pedro, the other azteca location, and here it's a nopales burrito, so it's full of pickled cactus. this was by far the best version i'd had because the jalapenos were fresh, so it wasn't almost too salty to eat which, admittedly, has never stopped me from ordering it before . goooood. a mild, almost mozzarella queso was used instead of the monterey jack i'm used to, continuing the low sodium thing except for the nopales . awesome. n nfajitas were, well, azteca fajitas smothered in sweet teriyaki style flavors. weird. n ni'd come back if i were in the nabe and had a serious burrito craving, but i'd probably be thinking about the taco trucks and taquerias down the street the whole time.' The customer feels amusement, love, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'something hilarious about this azteca outpost being attached to a slightly retro day's inn. love the weird, ad hoc additions to the architecture thatched roof beverage station awkwardly built into a corner, odd wood and glass entry hallway made more cramped by the quarter for a bronco ride thingy. n neverything here is slightly more compressed than the matthews location booths narrower, tables closer. service more harried because they do a lot more business here even at a slightly off time for dinner, the place was hoppin'. n ni could be imagining things, but i feel like prices were 50 cents higher than the other location, hmm. servings were a tad smaller, for sure, but you don't need to finish that arm sized burrito, anyway. n nonto the food i got the macho burrito, he got the usual fajitas . now, i've had the macho at don pedro, the other azteca location, and here it's a nopales burrito, so it's full of pickled cactus. this was by far the best version i'd had because the jalapenos were fresh, so it wasn't almost too salty to eat which, admittedly, has never stopped me from ordering it before . goooood. a mild, almost mozzarella queso was used instead of the monterey jack i'm used to, continuing the low sodium thing except for the nopales . awesome. n nfajitas were, well, azteca fajitas smothered in sweet teriyaki style flavors. weird. n ni'd come back if i were in the nabe and had a serious burrito craving, but i'd probably be thinking about the taco trucks and taquerias down the street the whole time.' The customer feels amusement, love, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Address the physical layout: The customer mentions feeling cramped in certain areas, such as the entry hallway and booths. Consider expanding seating areas or rearranging furniture to provide more space.

2. Improve service efficiency: The customer notes that the service was harried due to high business volume, especially during off-peak dinner hours. Hiring additional staff or implementing better time management strategies could help alleviate this issue.

3. Price comparison: The customer suggests that prices may be slightly higher than at other locations. Reviewing pricing and ensuring consistency across all locations may be beneficial."
3,"It looks like Stations Casinos brought back the Grand Cafe. I didn't have high expectations upon entering this place, since I remember the old Grand Cafe being pretty terrible.\n\nFirst thing that I noticed was that they're really trying to emphasize better service. Staff is much more friendly and accommodating this time around, which is already an improvement. I never really expected to be greeted with smiling faces and a friendly welcome when I'm in the Boulder Station. I mean, c'mon, it's the Boulder Station. The Boulder Strip doesn't exactly scream with class. \n\nThe menu did go through some minor tweaks, but it still contains the standard cafe fare, with $7.99 daily specials that come with soup or salad. They also  have some off-menu specials like a $3.99 skillet breakfast, $5.99 burger special, or $7.99 for a mountain of Rocky Road pancakes.  \n\nFor starters, we ordered some spinach & artichoke dip, served with pita bread. Wasn't too bad, seemed a little lighter than most spinach dips that I have had.\n\nFor the entr\u00e9e, I ordered the potato crusted trout special, one of the Friday specials. It practically looked like a two rectangular hash browns with trout hiding inside. It wasn't too bad actually, especially for a $8 seafood dish.\n\nThey tout that their Kona coffee is freshly brewed and ground every 90-minutes, which got me interested in trying it out. I'm no coffee connoisseur, but it tasted good enough for me.\n\nAll in all, a decent experience. This is somewhere I'd go for lazy and cheap eating, when I'm not willing to make a drive anywhere to break the bank. It's decent food, but nothing to go out of the way for. It's a definite improvement over the old Grand Cafe, that's for sure.","it looks like stations casinos brought back the grand cafe. i didn't have high expectations upon entering this place, since i remember the old grand cafe being pretty terrible. n nfirst thing that i noticed was that they're really trying to emphasize better service. staff is much more friendly and accommodating this time around, which is already an improvement. i never really expected to be greeted with smiling faces and a friendly welcome when i'm in the boulder station. i mean, c'mon, it's the boulder station. the boulder strip doesn't exactly scream with class. n nthe menu did go through some minor tweaks, but it still contains the standard cafe fare, with 7.99 daily specials that come with soup or salad. they also have some off menu specials like a 3.99 skillet breakfast, 5.99 burger special, or 7.99 for a mountain of rocky road pancakes. n nfor starters, we ordered some spinach artichoke dip, served with pita bread. wasn't too bad, seemed a little lighter than most spinach dips that i have had. n nfor the entr u00e9e, i ordered the potato crusted trout special, one of the friday specials. it practically looked like a two rectangular hash browns with trout hiding inside. it wasn't too bad actually, especially for a 8 seafood dish. n nthey tout that their kona coffee is freshly brewed and ground every 90 minutes, which got me interested in trying it out. i'm no coffee connoisseur, but it tasted good enough for me. n nall in all, a decent experience. this is somewhere i'd go for lazy and cheap eating, when i'm not willing to make a drive anywhere to break the bank. it's decent food, but nothing to go out of the way for. it's a definite improvement over the old grand cafe, that's for sure.","neutral, realization, approval","[INST] A customer left us a 3-star review: 'it looks like stations casinos brought back the grand cafe. i didn't have high expectations upon entering this place, since i remember the old grand cafe being pretty terrible. n nfirst thing that i noticed was that they're really trying to emphasize better service. staff is much more friendly and accommodating this time around, which is already an improvement. i never really expected to be greeted with smiling faces and a friendly welcome when i'm in the boulder station. i mean, c'mon, it's the boulder station. the boulder strip doesn't exactly scream with class. n nthe menu did go through some minor tweaks, but it still contains the standard cafe fare, with 7.99 daily specials that come with soup or salad. they also have some off menu specials like a 3.99 skillet breakfast, 5.99 burger special, or 7.99 for a mountain of rocky road pancakes. n nfor starters, we ordered some spinach artichoke dip, served with pita bread. wasn't too bad, seemed a little lighter than most spinach dips that i have had. n nfor the entr u00e9e, i ordered the potato crusted trout special, one of the friday specials. it practically looked like a two rectangular hash browns with trout hiding inside. it wasn't too bad actually, especially for a 8 seafood dish. n nthey tout that their kona coffee is freshly brewed and ground every 90 minutes, which got me interested in trying it out. i'm no coffee connoisseur, but it tasted good enough for me. n nall in all, a decent experience. this is somewhere i'd go for lazy and cheap eating, when i'm not willing to make a drive anywhere to break the bank. it's decent food, but nothing to go out of the way for. it's a definite improvement over the old grand cafe, that's for sure.' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'it looks like stations casinos brought back the grand cafe. i didn't have high expectations upon entering this place, since i remember the old grand cafe being pretty terrible. n nfirst thing that i noticed was that they're really trying to emphasize better service. staff is much more friendly and accommodating this time around, which is already an improvement. i never really expected to be greeted with smiling faces and a friendly welcome when i'm in the boulder station. i mean, c'mon, it's the boulder station. the boulder strip doesn't exactly scream with class. n nthe menu did go through some minor tweaks, but it still contains the standard cafe fare, with 7.99 daily specials that come with soup or salad. they also have some off menu specials like a 3.99 skillet breakfast, 5.99 burger special, or 7.99 for a mountain of rocky road pancakes. n nfor starters, we ordered some spinach artichoke dip, served with pita bread. wasn't too bad, seemed a little lighter than most spinach dips that i have had. n nfor the entr u00e9e, i ordered the potato crusted trout special, one of the friday specials. it practically looked like a two rectangular hash browns with trout hiding inside. it wasn't too bad actually, especially for a 8 seafood dish. n nthey tout that their kona coffee is freshly brewed and ground every 90 minutes, which got me interested in trying it out. i'm no coffee connoisseur, but it tasted good enough for me. n nall in all, a decent experience. this is somewhere i'd go for lazy and cheap eating, when i'm not willing to make a drive anywhere to break the bank. it's decent food, but nothing to go out of the way for. it's a definite improvement over the old grand cafe, that's for sure.' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Enhance the presentation of dishes, particularly for the potato crusted trout special, to make it more visually appealing.
2. Offer a wider variety of menu options, focusing on quality and unique dishes that could potentially attract customers to make a drive.
3. Improve the ambiance of the restaurant, making it feel less like a typical casino cafe and more inviting, to better align with the customer's expectations of class and quality.
4. Continue to focus on friendly and accommodating service, as the customer appreciated this aspect of their visit."
3,"I am always on the lookout for new places in Las Vegas to eat Russian Food. So here's another place. I like the name, Dacha is Russian for \""Summer Home\"", which I've always had fond memories of when I was a kid growing up in Russia. The outside actually looks like a Dacha, which was pretty intriguing. Problem was that the inside looked like a Russian Dance Hall.. Loud music, Hookah, strange d\u00e9cor, not the best first impression. \nThe food was good. Olivie is something you can judge a Russian Restaurant by and theirs was great and it was a very nice portion. \nThey were out of the pickled Herring, which was a little disappointing. \nRassolnik was well balanced and tasty. Zharkoe was good too, haven't seen this dish on too many Russian menus, despite being a common Russian dish. \nOverall the food was authentic and the prices were reasonable. I want to come back and try the Piroshki and the Borsht, both of which are a good barometer for Russian Food. The service is not bad and I like addition of classic Russian Cartoons on the big screen. \nI am a little confused about the some of the reviews, which look about as fake as  Watches sold near the Red Square. Grammar mistakes obviously written by the same person. A little distasteful, so I am docking a star for that, even though it's a little funny. Overall, I would totally recommend coming to this place and trying the food. If you  are or have ever been interested in trying Russian food, this place will give you a good idea of what it's all about.","i am always on the lookout for new places in las vegas to eat russian food. so here's another place. i like the name, dacha is russian for summer home , which i've always had fond memories of when i was a kid growing up in russia. the outside actually looks like a dacha, which was pretty intriguing. problem was that the inside looked like a russian dance hall.. loud music, hookah, strange d u00e9cor, not the best first impression. nthe food was good. olivie is something you can judge a russian restaurant by and theirs was great and it was a very nice portion. nthey were out of the pickled herring, which was a little disappointing. nrassolnik was well balanced and tasty. zharkoe was good too, haven't seen this dish on too many russian menus, despite being a common russian dish. noverall the food was authentic and the prices were reasonable. i want to come back and try the piroshki and the borsht, both of which are a good barometer for russian food. the service is not bad and i like addition of classic russian cartoons on the big screen. ni am a little confused about the some of the reviews, which look about as fake as watches sold near the red square. grammar mistakes obviously written by the same person. a little distasteful, so i am docking a star for that, even though it's a little funny. overall, i would totally recommend coming to this place and trying the food. if you are or have ever been interested in trying russian food, this place will give you a good idea of what it's all about.","admiration, approval, love","[INST] A customer left us a 3-star review: 'i am always on the lookout for new places in las vegas to eat russian food. so here's another place. i like the name, dacha is russian for summer home , which i've always had fond memories of when i was a kid growing up in russia. the outside actually looks like a dacha, which was pretty intriguing. problem was that the inside looked like a russian dance hall.. loud music, hookah, strange d u00e9cor, not the best first impression. nthe food was good. olivie is something you can judge a russian restaurant by and theirs was great and it was a very nice portion. nthey were out of the pickled herring, which was a little disappointing. nrassolnik was well balanced and tasty. zharkoe was good too, haven't seen this dish on too many russian menus, despite being a common russian dish. noverall the food was authentic and the prices were reasonable. i want to come back and try the piroshki and the borsht, both of which are a good barometer for russian food. the service is not bad and i like addition of classic russian cartoons on the big screen. ni am a little confused about the some of the reviews, which look about as fake as watches sold near the red square. grammar mistakes obviously written by the same person. a little distasteful, so i am docking a star for that, even though it's a little funny. overall, i would totally recommend coming to this place and trying the food. if you are or have ever been interested in trying russian food, this place will give you a good idea of what it's all about.' The customer feels admiration, approval, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i am always on the lookout for new places in las vegas to eat russian food. so here's another place. i like the name, dacha is russian for summer home , which i've always had fond memories of when i was a kid growing up in russia. the outside actually looks like a dacha, which was pretty intriguing. problem was that the inside looked like a russian dance hall.. loud music, hookah, strange d u00e9cor, not the best first impression. nthe food was good. olivie is something you can judge a russian restaurant by and theirs was great and it was a very nice portion. nthey were out of the pickled herring, which was a little disappointing. nrassolnik was well balanced and tasty. zharkoe was good too, haven't seen this dish on too many russian menus, despite being a common russian dish. noverall the food was authentic and the prices were reasonable. i want to come back and try the piroshki and the borsht, both of which are a good barometer for russian food. the service is not bad and i like addition of classic russian cartoons on the big screen. ni am a little confused about the some of the reviews, which look about as fake as watches sold near the red square. grammar mistakes obviously written by the same person. a little distasteful, so i am docking a star for that, even though it's a little funny. overall, i would totally recommend coming to this place and trying the food. if you are or have ever been interested in trying russian food, this place will give you a good idea of what it's all about.' The customer feels admiration, approval, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Enhance the ambiance: The customer found the interior decor and loud music off-putting. Consider softening the music volume during meal hours, and redecorating the interior to create a more authentic and inviting Russian dining experience.

2. Maintain inventory: The customer was disappointed that the pickled herring was out of stock. Ensure that popular items are consistently available to meet customer expectations.

3. Improve signage: The customer mentioned that they were looking for a new place to eat Russian food."
3,"It was ok only. I ordered delivery and they messed up my order. They gave me egg drop, instead of wonton. The rangoon and general chicken were delicous. Other than that it was alright.","it was ok only. i ordered delivery and they messed up my order. they gave me egg drop, instead of wonton. the rangoon and general chicken were delicous. other than that it was alright.","neutral, approval, annoyance","[INST] A customer left us a 3-star review: 'it was ok only. i ordered delivery and they messed up my order. they gave me egg drop, instead of wonton. the rangoon and general chicken were delicous. other than that it was alright.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'it was ok only. i ordered delivery and they messed up my order. they gave me egg drop, instead of wonton. the rangoon and general chicken were delicous. other than that it was alright.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the mistake in the order, acknowledging the inconvenience it caused.
2. Offer a complimentary meal or discount on their next order to make up for the error.
3. Ensure that the correct order is delivered promptly.
4. Train staff to double-check orders before they are prepared and packaged to prevent similar mistakes from happening in the future.
5. Follow up with the customer after the issue has been resolved to confirm that they are satisfied with the corrected order and to gather feedback on how we can continue to improve our services."
3,"Dropped in for  a quick coffee break. The coffee was extremely mild, but tolerable enough to drink. Our waitress was absolutely lovely and the place was inviting and comfortable. \n\nI tasted Irn-Bru for the first time!!!! Unfortunately, it tasted like carbonated cane syrup and had a bright orange...radioactive orange colouring. : (","dropped in for a quick coffee break. the coffee was extremely mild, but tolerable enough to drink. our waitress was absolutely lovely and the place was inviting and comfortable. n ni tasted irn bru for the first time!!!! unfortunately, it tasted like carbonated cane syrup and had a bright orange...radioactive orange colouring.","admiration, disappointment, approval","[INST] A customer left us a 3-star review: 'dropped in for a quick coffee break. the coffee was extremely mild, but tolerable enough to drink. our waitress was absolutely lovely and the place was inviting and comfortable. n ni tasted irn bru for the first time!!!! unfortunately, it tasted like carbonated cane syrup and had a bright orange...radioactive orange colouring.' The customer feels admiration, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'dropped in for a quick coffee break. the coffee was extremely mild, but tolerable enough to drink. our waitress was absolutely lovely and the place was inviting and comfortable. n ni tasted irn bru for the first time!!!! unfortunately, it tasted like carbonated cane syrup and had a bright orange...radioactive orange colouring.' The customer feels admiration, disappointment, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Enhance the coffee: Investigate the reason for the mild coffee taste and work on improving the coffee's strength and flavor.

2. Offer a variety of beverages: Since the customer tried Irn-Bru for the first time and didn't enjoy it, consider expanding your beverage menu to cater to a wider range of tastes.

3. Provide information about drinks: Offer descriptions or explanations of unique drinks on the menu, so customers know what to expect in terms of taste and appearance."
3,"You won't see a lot of acrobatics, and there is a short narration in English at the beginning, so it's not the best for guests with limited English comprehension.  Of the three shows we saw in Vegas -- O, Ka, and Mystere, I would rank O first, Mystere second (there's no longer a man in a diaper), and Ka third.  Helpful tip:  if you have time before your trip, join the Cirque Club online for special promotions and check Travelzoo before you buy tickets.  If you can't find any good deals, buy same-day tickets at Tix 4 Tonight (search Yelp for tips on T4T).","you won't see a lot of acrobatics, and there is a short narration in english at the beginning, so it's not the best for guests with limited english comprehension. of the three shows we saw in vegas o, ka, and mystere, i would rank o first, mystere second there's no longer a man in a diaper , and ka third. helpful tip if you have time before your trip, join the cirque club online for special promotions and check travelzoo before you buy tickets. if you can't find any good deals, buy same day tickets at tix 4 tonight search yelp for tips on t4t .","neutral, disapproval, approval","[INST] A customer left us a 3-star review: 'you won't see a lot of acrobatics, and there is a short narration in english at the beginning, so it's not the best for guests with limited english comprehension. of the three shows we saw in vegas o, ka, and mystere, i would rank o first, mystere second there's no longer a man in a diaper , and ka third. helpful tip if you have time before your trip, join the cirque club online for special promotions and check travelzoo before you buy tickets. if you can't find any good deals, buy same day tickets at tix 4 tonight search yelp for tips on t4t .' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'you won't see a lot of acrobatics, and there is a short narration in english at the beginning, so it's not the best for guests with limited english comprehension. of the three shows we saw in vegas o, ka, and mystere, i would rank o first, mystere second there's no longer a man in a diaper , and ka third. helpful tip if you have time before your trip, join the cirque club online for special promotions and check travelzoo before you buy tickets. if you can't find any good deals, buy same day tickets at tix 4 tonight search yelp for tips on t4t .' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Improve language accessibility: Offer translated scripts or subtitles in multiple languages to cater to guests with limited English comprehension.

2. Enhance show content: Incorporate more acrobatics and visual spectacles to make the show more engaging and appealing to a wider audience.

3. Offer special promotions: Joining the Cirque Club online as suggested by the customer could be beneficial for both parties, as it allows us to offer exclusive deals and promotions to our customers."
3,"I went here on Saturday, and I got a chili dog and my daughter got a hamburger.  Both were just ok.  It was a little out of my way to go here, but had a Groupon, so my drive was worth the extra expense.  The best part about this meal was the french fries.  Everything was just ok.  And of course at the end had to take the Megan test.  I asked my daughter, Megan, would you like to come back here and she says \""no\"".  Nuff said.","i went here on saturday, and i got a chili dog and my daughter got a hamburger. both were just ok. it was a little out of my way to go here, but had a groupon, so my drive was worth the extra expense. the best part about this meal was the french fries. everything was just ok. and of course at the end had to take the megan test. i asked my daughter, megan, would you like to come back here and she says no . nuff said.","neutral, joy, approval","[INST] A customer left us a 3-star review: 'i went here on saturday, and i got a chili dog and my daughter got a hamburger. both were just ok. it was a little out of my way to go here, but had a groupon, so my drive was worth the extra expense. the best part about this meal was the french fries. everything was just ok. and of course at the end had to take the megan test. i asked my daughter, megan, would you like to come back here and she says no . nuff said.' The customer feels neutral, joy, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i went here on saturday, and i got a chili dog and my daughter got a hamburger. both were just ok. it was a little out of my way to go here, but had a groupon, so my drive was worth the extra expense. the best part about this meal was the french fries. everything was just ok. and of course at the end had to take the megan test. i asked my daughter, megan, would you like to come back here and she says no . nuff said.' The customer feels neutral, joy, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on enhancing the quality and consistency of our main dishes (chili dog and hamburger), making the location more convenient or offering more compelling reasons to visit, and possibly providing a more enjoyable dining experience to encourage repeat visits. Additionally, we could consider improving the presentation of our dishes to make them more visually appealing. Lastly, we could ensure that the Megan Test (asking the child if they would like to return) is not the only indicator of customer satisfaction."
3,"Visited during the BCS championship game.\n\nThe service we had was excellent, even during the game.  Our server, Jimmy, was very friendly and attentive, even during this madhouse. BTW, we did visit Midland, TX on our way back for some BBQ, nice town.\n\nWe had some wings and they were very big and spicy.  The chicken fingers for the kids were average.  The beer selection was average, I wish these bars would include local microbrew selections!","visited during the bcs championship game. n nthe service we had was excellent, even during the game. our server, jimmy, was very friendly and attentive, even during this madhouse. btw, we did visit midland, tx on our way back for some bbq, nice town. n nwe had some wings and they were very big and spicy. the chicken fingers for the kids were average. the beer selection was average, i wish these bars would include local microbrew selections!","admiration, desire, neutral","[INST] A customer left us a 3-star review: 'visited during the bcs championship game. n nthe service we had was excellent, even during the game. our server, jimmy, was very friendly and attentive, even during this madhouse. btw, we did visit midland, tx on our way back for some bbq, nice town. n nwe had some wings and they were very big and spicy. the chicken fingers for the kids were average. the beer selection was average, i wish these bars would include local microbrew selections!' The customer feels admiration, desire, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'visited during the bcs championship game. n nthe service we had was excellent, even during the game. our server, jimmy, was very friendly and attentive, even during this madhouse. btw, we did visit midland, tx on our way back for some bbq, nice town. n nwe had some wings and they were very big and spicy. the chicken fingers for the kids were average. the beer selection was average, i wish these bars would include local microbrew selections!' The customer feels admiration, desire, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Expand the beer selection to include local microbrews, catering to the customer's preference for a more diverse selection.
2. Enhance the chicken fingers menu to make it more appealing to children, perhaps by offering a variety of options or improving the quality.
3. Consider offering specials or promotions during major sporting events to attract customers and provide an enhanced experience, similar to the excellent service they received from Jimmy during the BCS Championship game."
3,"Ah, this place only gets 3 stars.....it would get more but...read on:\n\n1.  This is a great spot to eat after last call...packed, but damn it's good.  \n2.  Always get it with Whiz....duh.\n3.  Fries aren't half bad\n4.  Be ready to cough up $10-12 for a sandwhich, fries, and a drink.\n\nOkay...really....10-12 to eat at this place??????  Rip-off.  That' s my biggest complaint.  It would be different if the food was amazing or it was overflowing with meat....but it's neither of those things.","ah, this place only gets 3 stars.....it would get more but...read on n n1. this is a great spot to eat after last call...packed, but damn it's good. n2. always get it with whiz....duh. n3. fries aren't half bad n4. be ready to cough up 10 12 for a sandwhich, fries, and a drink. n nokay...really....10 12 to eat at this place?????? rip off. that' s my biggest complaint. it would be different if the food was amazing or it was overflowing with meat....but it's neither of those things.","admiration, approval, disapproval","[INST] A customer left us a 3-star review: 'ah, this place only gets 3 stars.....it would get more but...read on n n1. this is a great spot to eat after last call...packed, but damn it's good. n2. always get it with whiz....duh. n3. fries aren't half bad n4. be ready to cough up 10 12 for a sandwhich, fries, and a drink. n nokay...really....10 12 to eat at this place?????? rip off. that' s my biggest complaint. it would be different if the food was amazing or it was overflowing with meat....but it's neither of those things.' The customer feels admiration, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'ah, this place only gets 3 stars.....it would get more but...read on n n1. this is a great spot to eat after last call...packed, but damn it's good. n2. always get it with whiz....duh. n3. fries aren't half bad n4. be ready to cough up 10 12 for a sandwhich, fries, and a drink. n nokay...really....10 12 to eat at this place?????? rip off. that' s my biggest complaint. it would be different if the food was amazing or it was overflowing with meat....but it's neither of those things.' The customer feels admiration, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Address pricing concerns: Offer a more affordable meal option or a discount for late-night diners.

2. Improve value perception: Enhance the presentation of the food, focusing on the quality and quantity of the ingredients, especially for the sandwiches.

3. Communicate value: Clearly communicate the value of the dining experience, emphasizing the unique aspects of the restaurant, such as the late-night atmosphere and the specific flavors that make the food stand out, particularly when paired with cheese (whiz)."
3,"The Trop is now a Hilton property - a Doubletree to be exact. I'm not particular about where I stay in Vegas, so on a recent weekend trip there I decided to book here since it was on special for 20% off. The rooms are large and the bathroom is spacious as well. I loved that you can open the windows and the fancy shutters on them.\n\npros: a separate check in line for all HH members and a separate room for Diamond and other VIPS, separate breakfast area for HH members (smaller buffet plus omelets), cookie coupons (those cookies are damn good), great location.\n\ncons: if you're a HH member, the $20 resort fee is a bummer since you'd get those benefits anyways.\n\nOverall, if the price is right, this is a great place to stay on the Strip.","the trop is now a hilton property a doubletree to be exact. i'm not particular about where i stay in vegas, so on a recent weekend trip there i decided to book here since it was on special for 20 off. the rooms are large and the bathroom is spacious as well. i loved that you can open the windows and the fancy shutters on them. n npros a separate check in line for all hh members and a separate room for diamond and other vips, separate breakfast area for hh members smaller buffet plus omelets , cookie coupons those cookies are damn good , great location. n ncons if you're a hh member, the 20 resort fee is a bummer since you'd get those benefits anyways. n noverall, if the price is right, this is a great place to stay on the strip.","admiration, love, approval","[INST] A customer left us a 3-star review: 'the trop is now a hilton property a doubletree to be exact. i'm not particular about where i stay in vegas, so on a recent weekend trip there i decided to book here since it was on special for 20 off. the rooms are large and the bathroom is spacious as well. i loved that you can open the windows and the fancy shutters on them. n npros a separate check in line for all hh members and a separate room for diamond and other vips, separate breakfast area for hh members smaller buffet plus omelets , cookie coupons those cookies are damn good , great location. n ncons if you're a hh member, the 20 resort fee is a bummer since you'd get those benefits anyways. n noverall, if the price is right, this is a great place to stay on the strip.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the trop is now a hilton property a doubletree to be exact. i'm not particular about where i stay in vegas, so on a recent weekend trip there i decided to book here since it was on special for 20 off. the rooms are large and the bathroom is spacious as well. i loved that you can open the windows and the fancy shutters on them. n npros a separate check in line for all hh members and a separate room for diamond and other vips, separate breakfast area for hh members smaller buffet plus omelets , cookie coupons those cookies are damn good , great location. n ncons if you're a hh member, the 20 resort fee is a bummer since you'd get those benefits anyways. n noverall, if the price is right, this is a great place to stay on the strip.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and potentially encourage a higher rating in future reviews, consider the following improvements:

1. Review the resort fee structure for HH members to ensure it is competitive and provides value for the benefits offered.
2. Consider offering a special promotion or discount for HH members to offset the resort fee, making the overall stay more attractive.
3. Improve communication about the benefits and perks available to HH members, ensuring they are clearly communicated at the time of booking and check-in.
4. Consider offering additional amenities or perks to HH members, such as a complimentary drink or snack, to further enhance their experience."
3,"An older pool that could use some repairs and new lounge furniture.  It doesn't have the pizazz of some of the other places on the strip, but at least it isn't too crowded!  It does take FOREVER to get there from the hotel rooms, which was a pain.  Oh, and there's a lovely view of the Parking Garage...","an older pool that could use some repairs and new lounge furniture. it doesn't have the pizazz of some of the other places on the strip, but at least it isn't too crowded! it does take forever to get there from the hotel rooms, which was a pain. oh, and there's a lovely view of the parking garage...","disappointment, sadness, annoyance","[INST] A customer left us a 3-star review: 'an older pool that could use some repairs and new lounge furniture. it doesn't have the pizazz of some of the other places on the strip, but at least it isn't too crowded! it does take forever to get there from the hotel rooms, which was a pain. oh, and there's a lovely view of the parking garage...' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'an older pool that could use some repairs and new lounge furniture. it doesn't have the pizazz of some of the other places on the strip, but at least it isn't too crowded! it does take forever to get there from the hotel rooms, which was a pain. oh, and there's a lovely view of the parking garage...' The customer feels disappointment, sadness, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Address the pool repairs: Arrange for immediate repairs to the pool to ensure it's in optimal condition.

2. Provide new lounge furniture: Replace the existing lounge furniture with modern, comfortable options to enhance the customer's experience.

3. Improve accessibility: Evaluate transportation options or consider moving the pool closer to the hotel rooms to reduce travel time for guests.

4. Enhance aesthetics: Consider adding features that can elevate the overall look and feel of the pool area, such as landscaping, lighting, or artwork, to increase the ""pizazz"" factor."
3,"Food was okay, but coming from SoCal i've had better for less than half the price! The margaritas were awesome, but for $16 they better be!! I probably wouldn't come back here again, too expensive!","food was okay, but coming from socal i've had better for less than half the price! the margaritas were awesome, but for 16 they better be!! i probably wouldn't come back here again, too expensive!","admiration, approval, optimism","[INST] A customer left us a 3-star review: 'food was okay, but coming from socal i've had better for less than half the price! the margaritas were awesome, but for 16 they better be!! i probably wouldn't come back here again, too expensive!' The customer feels admiration, approval, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'food was okay, but coming from socal i've had better for less than half the price! the margaritas were awesome, but for 16 they better be!! i probably wouldn't come back here again, too expensive!' The customer feels admiration, approval, optimism. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially encourage them to return, consider the following actions:

1. Offer a special deal or discount for repeat customers, making the overall cost more competitive with their expectations.

2. Improve the food quality or value to match or exceed their expectations from Southern California restaurants.

3. Offer a wider variety of affordable food options to cater to different budgets.

4. Enhance the ambiance or atmosphere of the restaurant to create a more enjoyable dining experience.

5. Offer a more competitive price for the margaritas, or provide a larger serving size to justify the current price."
3,"Not your typical ice cream parlor, as this one features Asian flavors (i.e., Durian, Ginger and Black Sesame) and vegan-friendly ice cream alternatives that attract our vegan friends from all over Las Vegas.  I have never had vegan ice cream before, and after trying the regular Lychee ice cream then sampling the vegan version, I concluded that I enjoyed the creaminess of the vegan variety more.\n\nThe business owner makes ice cream in small batches on site, and also supplies some of the local restaurants in Las Vegas.  Waffle cones are also made on-site, so it will be a lot fresher than probably 90% of the other ice cream shops in the entire 89XXX valley. \n\nAside from ice cream, you can get your boba tea fix here as well.  \n\nCall ahead, if you are planning on heading over here during the later part of the day.","not your typical ice cream parlor, as this one features asian flavors i.e., durian, ginger and black sesame and vegan friendly ice cream alternatives that attract our vegan friends from all over las vegas. i have never had vegan ice cream before, and after trying the regular lychee ice cream then sampling the vegan version, i concluded that i enjoyed the creaminess of the vegan variety more. n nthe business owner makes ice cream in small batches on site, and also supplies some of the local restaurants in las vegas. waffle cones are also made on site, so it will be a lot fresher than probably 90 of the other ice cream shops in the entire 89xxx valley. n naside from ice cream, you can get your boba tea fix here as well. n ncall ahead, if you are planning on heading over here during the later part of the day.","joy, approval, neutral","[INST] A customer left us a 3-star review: 'not your typical ice cream parlor, as this one features asian flavors i.e., durian, ginger and black sesame and vegan friendly ice cream alternatives that attract our vegan friends from all over las vegas. i have never had vegan ice cream before, and after trying the regular lychee ice cream then sampling the vegan version, i concluded that i enjoyed the creaminess of the vegan variety more. n nthe business owner makes ice cream in small batches on site, and also supplies some of the local restaurants in las vegas. waffle cones are also made on site, so it will be a lot fresher than probably 90 of the other ice cream shops in the entire 89xxx valley. n naside from ice cream, you can get your boba tea fix here as well. n ncall ahead, if you are planning on heading over here during the later part of the day.' The customer feels joy, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'not your typical ice cream parlor, as this one features asian flavors i.e., durian, ginger and black sesame and vegan friendly ice cream alternatives that attract our vegan friends from all over las vegas. i have never had vegan ice cream before, and after trying the regular lychee ice cream then sampling the vegan version, i concluded that i enjoyed the creaminess of the vegan variety more. n nthe business owner makes ice cream in small batches on site, and also supplies some of the local restaurants in las vegas. waffle cones are also made on site, so it will be a lot fresher than probably 90 of the other ice cream shops in the entire 89xxx valley. n naside from ice cream, you can get your boba tea fix here as well. n ncall ahead, if you are planning on heading over here during the later part of the day.' The customer feels joy, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Highlight the unique selling points: Emphasize the small-batch production of ice cream, freshly made waffle cones, and the availability of vegan-friendly options. This will help reinforce the customer's positive experience with the unique aspects of your ice cream parlor.

2. Offer tastings: Offer customers the opportunity to taste different flavors, including both vegan and non-vegan options. This will help customers make informed decisions and potentially increase their enjoyment of the products."
3,"I was recently notified by a management member that he was truly sorry about the first mishap, nice to see someone is keeping tabs on their business first hand especially in this economic climate when bad critisizm can cost you lots of business. Ill give it another whirl and see what becomes of it.","i was recently notified by a management member that he was truly sorry about the first mishap, nice to see someone is keeping tabs on their business first hand especially in this economic climate when bad critisizm can cost you lots of business. ill give it another whirl and see what becomes of it.","optimism, caring, remorse","[INST] A customer left us a 3-star review: 'i was recently notified by a management member that he was truly sorry about the first mishap, nice to see someone is keeping tabs on their business first hand especially in this economic climate when bad critisizm can cost you lots of business. ill give it another whirl and see what becomes of it.' The customer feels optimism, caring, remorse. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i was recently notified by a management member that he was truly sorry about the first mishap, nice to see someone is keeping tabs on their business first hand especially in this economic climate when bad critisizm can cost you lots of business. ill give it another whirl and see what becomes of it.' The customer feels optimism, caring, remorse. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, focus on the following key areas:

1. Consistency: Ensure that all interactions with customers are consistent, regardless of who they speak to. This will help build trust and confidence.

2. Communication: Improve communication, especially when there are issues or mishaps. Keep customers informed about what's happening and what steps are being taken to resolve any problems.

3. Empathy: Show genuine empathy and care towards customers, especially when things go wrong. Acknowledge their feelings and let them know you understand their frustration."
3,"The good:\n- children get a magna doodle to draw on, \n- the wait staff is very nice, \n- the restaurant is very clean - it's brand new, so that's expected,\n- the pasta selection is basically \""create your own\"", with 5(?) types of pasta (incl. whole wheat) and at least 5 types of sauces (incl. rose), plus you can add toppings to your pasta\n- karaoke Fri+Sat night,\n- the food tastes decent,\n- prices are decent, if you don't add extra toppings,\n- unique desert menu\n\nThe bad:\n- the kids menu is on the back of the magna doodle, but they don't tell you that, and it's small\n- kids' drinks come in an adult sized to-go cup,\n- it took them almost 10mins to clean up (my daughter's) spilled milk\n- the menu consisted of pasta, pizza and paninis, not much more,\n- pasta toppings are $1.50 each,\n- my canneloni (desert) was pretty bland.","the good n children get a magna doodle to draw on, n the wait staff is very nice, n the restaurant is very clean it's brand new, so that's expected, n the pasta selection is basically create your own , with 5 ? types of pasta incl. whole wheat and at least 5 types of sauces incl. rose , plus you can add toppings to your pasta n karaoke fri sat night, n the food tastes decent, n prices are decent, if you don't add extra toppings, n unique desert menu n nthe bad n the kids menu is on the back of the magna doodle, but they don't tell you that, and it's small n kids' drinks come in an adult sized to go cup, n it took them almost 10mins to clean up my daughter's spilled milk n the menu consisted of pasta, pizza and paninis, not much more, n pasta toppings are 1.50 each, n my canneloni desert was pretty bland.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'the good n children get a magna doodle to draw on, n the wait staff is very nice, n the restaurant is very clean it's brand new, so that's expected, n the pasta selection is basically create your own , with 5 ? types of pasta incl. whole wheat and at least 5 types of sauces incl. rose , plus you can add toppings to your pasta n karaoke fri sat night, n the food tastes decent, n prices are decent, if you don't add extra toppings, n unique desert menu n nthe bad n the kids menu is on the back of the magna doodle, but they don't tell you that, and it's small n kids' drinks come in an adult sized to go cup, n it took them almost 10mins to clean up my daughter's spilled milk n the menu consisted of pasta, pizza and paninis, not much more, n pasta toppings are 1.50 each, n my canneloni desert was pretty bland.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the good n children get a magna doodle to draw on, n the wait staff is very nice, n the restaurant is very clean it's brand new, so that's expected, n the pasta selection is basically create your own , with 5 ? types of pasta incl. whole wheat and at least 5 types of sauces incl. rose , plus you can add toppings to your pasta n karaoke fri sat night, n the food tastes decent, n prices are decent, if you don't add extra toppings, n unique desert menu n nthe bad n the kids menu is on the back of the magna doodle, but they don't tell you that, and it's small n kids' drinks come in an adult sized to go cup, n it took them almost 10mins to clean up my daughter's spilled milk n the menu consisted of pasta, pizza and paninis, not much more, n pasta toppings are 1.50 each, n my canneloni desert was pretty bland.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Communicate clearly: Make sure the kids' menu and any specials or additional charges are clearly visible and explained to customers, especially families with children.

2. Child-friendly amenities: Consider providing kid-sized cups for drinks to make the experience more comfortable for children.

3. Speed up service: Improve the speed of service, especially when it comes to cleaning up spills, to ensure a more enjoyable experience for all customers.

4. Expand menu options: Offer a more diverse menu, including more options beyond pasta, pizza, and paninis."
3,"Went here for an anniversary a while back with the idea that it was one of the nicer places in town. I did have high expectations and was a bit disappointed. I do like the rustic ambiance, but the menu has little to no imagination and the wine list is quite small. I would suggest the lobster Mac-n-cheese though.","went here for an anniversary a while back with the idea that it was one of the nicer places in town. i did have high expectations and was a bit disappointed. i do like the rustic ambiance, but the menu has little to no imagination and the wine list is quite small. i would suggest the lobster mac n cheese though.","disappointment, disapproval, neutral","[INST] A customer left us a 3-star review: 'went here for an anniversary a while back with the idea that it was one of the nicer places in town. i did have high expectations and was a bit disappointed. i do like the rustic ambiance, but the menu has little to no imagination and the wine list is quite small. i would suggest the lobster mac n cheese though.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'went here for an anniversary a while back with the idea that it was one of the nicer places in town. i did have high expectations and was a bit disappointed. i do like the rustic ambiance, but the menu has little to no imagination and the wine list is quite small. i would suggest the lobster mac n cheese though.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Expand the menu with more creative and imaginative dishes, focusing on unique and high-quality options.

2. Enhance the wine list by offering a wider variety and higher quality wines, catering to different tastes and preferences.

3. Offer a special or signature dish, such as the lobster mac n cheese mentioned in the review, to showcase the restaurant's strengths and encourage repeat visits.

4. Consider updating the ambiance to better align with the expectations of customers seeking a ""nicer"" dining experience."
3,Had a TB shots because I accidentally poked myself with the same syringe I used to inject my roommates dog with insulin and had a panic attack! Thought I had caught rabies or something crazy!\n\nCame here and was seen right away. Staff was friendly and alert. Place was clean with a HUGE waiting area. The shot hurt like a mother-trucket but apparently it's expected.,had a tb shots because i accidentally poked myself with the same syringe i used to inject my roommates dog with insulin and had a panic attack! thought i had caught rabies or something crazy! n ncame here and was seen right away. staff was friendly and alert. place was clean with a huge waiting area. the shot hurt like a mother trucket but apparently it's expected.,"fear, nervousness, neutral","[INST] A customer left us a 3-star review: 'had a tb shots because i accidentally poked myself with the same syringe i used to inject my roommates dog with insulin and had a panic attack! thought i had caught rabies or something crazy! n ncame here and was seen right away. staff was friendly and alert. place was clean with a huge waiting area. the shot hurt like a mother trucket but apparently it's expected.' The customer feels fear, nervousness, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'had a tb shots because i accidentally poked myself with the same syringe i used to inject my roommates dog with insulin and had a panic attack! thought i had caught rabies or something crazy! n ncame here and was seen right away. staff was friendly and alert. place was clean with a huge waiting area. the shot hurt like a mother trucket but apparently it's expected.' The customer feels fear, nervousness, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the customer's initial concern: Offer reassurance about the safety of using the same syringe for human and pet insulin injections. Provide information about proper disposal and sterilization procedures to prevent such incidents in the future.

2. Empathize with the customer's fear and anxiety: Acknowledge their panic and assure them that their health and safety are our top priority. Offer resources or guidance for managing future anxiety or stressful situations related to medical procedures."
3,"Went to this specific location to watch a world cup game (US vs Portugal).  Though we (group of 7) managed to get a seat inside during the hot summer day - the service wasn't very impressive.  We had to hand-hold and request the server for everything we needed - whether it be a glass of water, utensils, napkins, some form of plate, etc.  Out of frustration, we ended up requesting other servers to help us out but even then the service was close to poor.  \n\nThough our meals were done correctly, it took a very long time by the server to actually get the food out to us.  It seemed like server needed to be reminded that we actually ordered food.\n\nNot the greatest experience during game day.  I understand it can get busy and hectic, but that's not an excuse for service to fall behind either.  Overall, an okay experience.","went to this specific location to watch a world cup game us vs portugal . though we group of 7 managed to get a seat inside during the hot summer day the service wasn't very impressive. we had to hand hold and request the server for everything we needed whether it be a glass of water, utensils, napkins, some form of plate, etc. out of frustration, we ended up requesting other servers to help us out but even then the service was close to poor. n nthough our meals were done correctly, it took a very long time by the server to actually get the food out to us. it seemed like server needed to be reminded that we actually ordered food. n nnot the greatest experience during game day. i understand it can get busy and hectic, but that's not an excuse for service to fall behind either. overall, an okay experience.","disappointment, annoyance, neutral","[INST] A customer left us a 3-star review: 'went to this specific location to watch a world cup game us vs portugal . though we group of 7 managed to get a seat inside during the hot summer day the service wasn't very impressive. we had to hand hold and request the server for everything we needed whether it be a glass of water, utensils, napkins, some form of plate, etc. out of frustration, we ended up requesting other servers to help us out but even then the service was close to poor. n nthough our meals were done correctly, it took a very long time by the server to actually get the food out to us. it seemed like server needed to be reminded that we actually ordered food. n nnot the greatest experience during game day. i understand it can get busy and hectic, but that's not an excuse for service to fall behind either. overall, an okay experience.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'went to this specific location to watch a world cup game us vs portugal . though we group of 7 managed to get a seat inside during the hot summer day the service wasn't very impressive. we had to hand hold and request the server for everything we needed whether it be a glass of water, utensils, napkins, some form of plate, etc. out of frustration, we ended up requesting other servers to help us out but even then the service was close to poor. n nthough our meals were done correctly, it took a very long time by the server to actually get the food out to us. it seemed like server needed to be reminded that we actually ordered food. n nnot the greatest experience during game day. i understand it can get busy and hectic, but that's not an excuse for service to fall behind either. overall, an okay experience.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Training: Ensure all staff are well-trained and understand the importance of prompt and attentive service, especially during busy periods like game days.

2. Communication: Improve communication between servers to ensure that all tables are attended to in a timely manner.

3. Service Speed: Reduce the time it takes to deliver orders to the table. This can be achieved by streamlining the kitchen process and having a system in place to prioritize orders during busy periods."
3,I used to really like this place when I moved here but it seems like these days that everything is decent here BUT the ribs.  The smoked buffalo wings are great as is the smoked turkey and most of the sides.  \n\nBut the ribs are the bread and butter of any decent bbq restaurant and these ribs just aren't worth paying for anymore.  Get anything else but the ribs!,i used to really like this place when i moved here but it seems like these days that everything is decent here but the ribs. the smoked buffalo wings are great as is the smoked turkey and most of the sides. n nbut the ribs are the bread and butter of any decent bbq restaurant and these ribs just aren't worth paying for anymore. get anything else but the ribs!,"admiration, disapproval, love","[INST] A customer left us a 3-star review: 'i used to really like this place when i moved here but it seems like these days that everything is decent here but the ribs. the smoked buffalo wings are great as is the smoked turkey and most of the sides. n nbut the ribs are the bread and butter of any decent bbq restaurant and these ribs just aren't worth paying for anymore. get anything else but the ribs!' The customer feels admiration, disapproval, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i used to really like this place when i moved here but it seems like these days that everything is decent here but the ribs. the smoked buffalo wings are great as is the smoked turkey and most of the sides. n nbut the ribs are the bread and butter of any decent bbq restaurant and these ribs just aren't worth paying for anymore. get anything else but the ribs!' The customer feels admiration, disapproval, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we should focus on enhancing the quality of our ribs to meet the expectations of a BBQ restaurant. This could involve refining the cooking process, using higher quality ingredients, or consulting with a BBQ expert for advice. Additionally, we could consider offering a discount or complimentary item to the customer as a gesture of goodwill and encourage them to try the ribs again."
3,"My first Q'doba experience also happened to take place in Madison, WI where I would visit a good friend of mine while living in the Chicago area. This was back around '99-'00 or so, I believe, and I'd never experienced a Chipotle to compare it to. I really enjoyed it at the time, so much so that when I moved to Michigan I would occassionally drive almost an hour to get to the closest one. I was pretty psyched when the one on Rural opened up out here because Chipotle never sits right in my stomach (not that it necessarily stops me...but I always dread the impending doom that eating there brings). Unfortunately, this wasn't exactly the Q'doba I remembered, and it's just sorta average. I like the chicken, but the steak is blah. Queso is ok, but I've had much better. This is the one place where I actually enjoy the flavor of their green salsa, and I like the hot as well. No salsa complaints here. I usually end up spending just slightly less for my order here versus at Chipotle, which consists of three tacos, a drink, and chips and salsa (queso at the Q).","my first q'doba experience also happened to take place in madison, wi where i would visit a good friend of mine while living in the chicago area. this was back around '99 '00 or so, i believe, and i'd never experienced a chipotle to compare it to. i really enjoyed it at the time, so much so that when i moved to michigan i would occassionally drive almost an hour to get to the closest one. i was pretty psyched when the one on rural opened up out here because chipotle never sits right in my stomach not that it necessarily stops me...but i always dread the impending doom that eating there brings . unfortunately, this wasn't exactly the q'doba i remembered, and it's just sorta average. i like the chicken, but the steak is blah. queso is ok, but i've had much better. this is the one place where i actually enjoy the flavor of their green salsa, and i like the hot as well. no salsa complaints here. i usually end up spending just slightly less for my order here versus at chipotle, which consists of three tacos, a drink, and chips and salsa queso at the q .","joy, approval, admiration","[INST] A customer left us a 3-star review: 'my first q'doba experience also happened to take place in madison, wi where i would visit a good friend of mine while living in the chicago area. this was back around '99 '00 or so, i believe, and i'd never experienced a chipotle to compare it to. i really enjoyed it at the time, so much so that when i moved to michigan i would occassionally drive almost an hour to get to the closest one. i was pretty psyched when the one on rural opened up out here because chipotle never sits right in my stomach not that it necessarily stops me...but i always dread the impending doom that eating there brings . unfortunately, this wasn't exactly the q'doba i remembered, and it's just sorta average. i like the chicken, but the steak is blah. queso is ok, but i've had much better. this is the one place where i actually enjoy the flavor of their green salsa, and i like the hot as well. no salsa complaints here. i usually end up spending just slightly less for my order here versus at chipotle, which consists of three tacos, a drink, and chips and salsa queso at the q .' The customer feels joy, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'my first q'doba experience also happened to take place in madison, wi where i would visit a good friend of mine while living in the chicago area. this was back around '99 '00 or so, i believe, and i'd never experienced a chipotle to compare it to. i really enjoyed it at the time, so much so that when i moved to michigan i would occassionally drive almost an hour to get to the closest one. i was pretty psyched when the one on rural opened up out here because chipotle never sits right in my stomach not that it necessarily stops me...but i always dread the impending doom that eating there brings . unfortunately, this wasn't exactly the q'doba i remembered, and it's just sorta average. i like the chicken, but the steak is blah. queso is ok, but i've had much better. this is the one place where i actually enjoy the flavor of their green salsa, and i like the hot as well. no salsa complaints here. i usually end up spending just slightly less for my order here versus at chipotle, which consists of three tacos, a drink, and chips and salsa queso at the q .' The customer feels joy, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Qdoba, we can focus on the following areas:

1. Consistency: Ensure that the quality of food, particularly the steak, is consistent across all locations.

2. Taste: Improve the taste of the steak to match the customer's preference.

3. Value: Maintain or improve the value proposition, ensuring that the customer feels they are getting a better deal at Qdoba compared to Chipotle.

4. Quality of Queso: Enhance the queso to make it more appealing to the customer, as they have had better elsewhere."
3,"This is a very reasonable restaurant with great service. I wasn't blown away by the quality of the food, but the quantity is in the right place. Two of us ordered two starters and an entree and left very full. I'd equate the food to Middle Eastern comfort food, a little bland, a little drab, but will fill you up every time and leave you satisfied. \n\nAlso, they still have  no corkage fee, though they supply stemware and open the bottle with absolutely no qualms. \n\nOverall, this is a good standby place for eating out on a weeknight. It would be a good place to introduce your less adventurous friends to eating Middle Eastern food with its helpful waitstaff and some reliable food.","this is a very reasonable restaurant with great service. i wasn't blown away by the quality of the food, but the quantity is in the right place. two of us ordered two starters and an entree and left very full. i'd equate the food to middle eastern comfort food, a little bland, a little drab, but will fill you up every time and leave you satisfied. n nalso, they still have no corkage fee, though they supply stemware and open the bottle with absolutely no qualms. n noverall, this is a good standby place for eating out on a weeknight. it would be a good place to introduce your less adventurous friends to eating middle eastern food with its helpful waitstaff and some reliable food.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'this is a very reasonable restaurant with great service. i wasn't blown away by the quality of the food, but the quantity is in the right place. two of us ordered two starters and an entree and left very full. i'd equate the food to middle eastern comfort food, a little bland, a little drab, but will fill you up every time and leave you satisfied. n nalso, they still have no corkage fee, though they supply stemware and open the bottle with absolutely no qualms. n noverall, this is a good standby place for eating out on a weeknight. it would be a good place to introduce your less adventurous friends to eating middle eastern food with its helpful waitstaff and some reliable food.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this is a very reasonable restaurant with great service. i wasn't blown away by the quality of the food, but the quantity is in the right place. two of us ordered two starters and an entree and left very full. i'd equate the food to middle eastern comfort food, a little bland, a little drab, but will fill you up every time and leave you satisfied. n nalso, they still have no corkage fee, though they supply stemware and open the bottle with absolutely no qualms. n noverall, this is a good standby place for eating out on a weeknight. it would be a good place to introduce your less adventurous friends to eating middle eastern food with its helpful waitstaff and some reliable food.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially increase their rating, consider the following suggestions:

1. Enhance the flavor profile of the dishes: The customer mentioned that the food was a bit bland. You could consider working with your chef to add more spices or flavors to the dishes, while still maintaining the comfort food aspect.

2. Offer a tasting menu or signature dishes: This could help introduce customers to new and more flavorful dishes, potentially making their experience more exciting.

3. Provide options for customization: Allowing customers to customize their dishes according to their taste preferences can help cater to a wider audience."
3,"The food is great in the specialty restaurants, Sunday brunch was just a brunch, nothing special and not worth $30.\nThe room was large and clean the first 2 nights, disaster the 3rd night. Housekeeping failed to visit the room, the wet towels from the morning still in a pile on the floor, bed not made. Called housekeeping and they delivered 2 dry towels. Not what you would expect from a 4/5 star Spa Hotel.\nThe staff was very friendly and the Pit bosses the best.\nThe Hotel is definitely not 'centrally' located and is a $40 cab ride into town.\nWould we stay here?","the food is great in the specialty restaurants, sunday brunch was just a brunch, nothing special and not worth 30. nthe room was large and clean the first 2 nights, disaster the 3rd night. housekeeping failed to visit the room, the wet towels from the morning still in a pile on the floor, bed not made. called housekeeping and they delivered 2 dry towels. not what you would expect from a 4 5 star spa hotel. nthe staff was very friendly and the pit bosses the best. nthe hotel is definitely not 'centrally' located and is a 40 cab ride into town. nwould we stay here?","admiration, neutral, disapproval","[INST] A customer left us a 3-star review: 'the food is great in the specialty restaurants, sunday brunch was just a brunch, nothing special and not worth 30. nthe room was large and clean the first 2 nights, disaster the 3rd night. housekeeping failed to visit the room, the wet towels from the morning still in a pile on the floor, bed not made. called housekeeping and they delivered 2 dry towels. not what you would expect from a 4 5 star spa hotel. nthe staff was very friendly and the pit bosses the best. nthe hotel is definitely not 'centrally' located and is a 40 cab ride into town. nwould we stay here?' The customer feels admiration, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the food is great in the specialty restaurants, sunday brunch was just a brunch, nothing special and not worth 30. nthe room was large and clean the first 2 nights, disaster the 3rd night. housekeeping failed to visit the room, the wet towels from the morning still in a pile on the floor, bed not made. called housekeeping and they delivered 2 dry towels. not what you would expect from a 4 5 star spa hotel. nthe staff was very friendly and the pit bosses the best. nthe hotel is definitely not 'centrally' located and is a 40 cab ride into town. nwould we stay here?' The customer feels admiration, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistency in room service: Ensure that room cleaning and maintenance are carried out regularly and consistently, especially after multiple-night stays.

2. Improve Sunday Brunch: Enhance the Sunday Brunch experience to make it more special and worth the price.

3. Accurate location representation: Clarify the hotel's location to better reflect its proximity to town, possibly offering a shuttle service or clearer information about local transportation options."
3,"I am pleased to see Pho places creeping West.  I do not like to drive all the way to Chinatown whenever I have a hot soup craving.  \n\nPho Annie is cute inside.  Clean. \n\nPho, egg rolls, and iced coffee were A-OK.\n\nNothing better or worse than your average Pho place aside from the slighty nicer ambiance.  Service was short,  and generic as expected.\n\nI'd go back anytime to warm my belly and soul with hot soup.","i am pleased to see pho places creeping west. i do not like to drive all the way to chinatown whenever i have a hot soup craving. n npho annie is cute inside. clean. n npho, egg rolls, and iced coffee were a ok. n nnothing better or worse than your average pho place aside from the slighty nicer ambiance. service was short, and generic as expected. n ni'd go back anytime to warm my belly and soul with hot soup.","approval, neutral, disapproval","[INST] A customer left us a 3-star review: 'i am pleased to see pho places creeping west. i do not like to drive all the way to chinatown whenever i have a hot soup craving. n npho annie is cute inside. clean. n npho, egg rolls, and iced coffee were a ok. n nnothing better or worse than your average pho place aside from the slighty nicer ambiance. service was short, and generic as expected. n ni'd go back anytime to warm my belly and soul with hot soup.' The customer feels approval, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i am pleased to see pho places creeping west. i do not like to drive all the way to chinatown whenever i have a hot soup craving. n npho annie is cute inside. clean. n npho, egg rolls, and iced coffee were a ok. n nnothing better or worse than your average pho place aside from the slighty nicer ambiance. service was short, and generic as expected. n ni'd go back anytime to warm my belly and soul with hot soup.' The customer feels approval, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the food quality and service. Here are some specific suggestions:

1. Improve the taste and quality of the food: The customer mentioned that the food was ""ok,"" which suggests room for improvement. We could consider sourcing higher-quality ingredients, refining our recipes, or hiring a chef with expertise in Vietnamese cuisine to help elevate the flavors.

2. Enhance the service: The customer noted that the service was ""short and generic."" To provide a more personalized and memorable experience, we could train our staff to engage with customers, ask about their preferences, and offer recommendations."
3,"i visited on jan 19 and ordered the thai basil (their signature dish) with calamari, which had a very unique flavor that was a bit masked by the spiciness. i'm a wimp when it comes to spices, and i was overwhelmed by the medium i ordered. though the dish was very good, it was, for a dish dish consisting mostly of vegetables, on the scant side for 11.95. \n\nmy friend ordered a curry, and it was a sizable portion, presented in a clay pot. i sneaked a bite, and it was very good too.\n\nthe place is comfortable and intimate, with booths and tables, and the wait staff is very friendly.","i visited on jan 19 and ordered the thai basil their signature dish with calamari, which had a very unique flavor that was a bit masked by the spiciness. i'm a wimp when it comes to spices, and i was overwhelmed by the medium i ordered. though the dish was very good, it was, for a dish dish consisting mostly of vegetables, on the scant side for 11.95. n nmy friend ordered a curry, and it was a sizable portion, presented in a clay pot. i sneaked a bite, and it was very good too. n nthe place is comfortable and intimate, with booths and tables, and the wait staff is very friendly.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'i visited on jan 19 and ordered the thai basil their signature dish with calamari, which had a very unique flavor that was a bit masked by the spiciness. i'm a wimp when it comes to spices, and i was overwhelmed by the medium i ordered. though the dish was very good, it was, for a dish dish consisting mostly of vegetables, on the scant side for 11.95. n nmy friend ordered a curry, and it was a sizable portion, presented in a clay pot. i sneaked a bite, and it was very good too. n nthe place is comfortable and intimate, with booths and tables, and the wait staff is very friendly.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i visited on jan 19 and ordered the thai basil their signature dish with calamari, which had a very unique flavor that was a bit masked by the spiciness. i'm a wimp when it comes to spices, and i was overwhelmed by the medium i ordered. though the dish was very good, it was, for a dish dish consisting mostly of vegetables, on the scant side for 11.95. n nmy friend ordered a curry, and it was a sizable portion, presented in a clay pot. i sneaked a bite, and it was very good too. n nthe place is comfortable and intimate, with booths and tables, and the wait staff is very friendly.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Offer a customizable spice level for dishes, especially signature ones like the Thai Basil. This will cater to customers with varying tolerances for spiciness.

2. Review the portion sizes for vegetable-heavy dishes to ensure they are more generous, especially when priced higher.

3. Consider providing a small sample or taster of the signature dish when ordering, so customers can better understand the unique flavor profile before committing to a full order.

4. Maintain the comfortable and intimate atmosphere of the restaurant, as well as the friendly service, as these aspects were appreciated by the customer."
3,"We have been coming to the Dragon Noodle for years. The food is good, the prices are a little high and the service is okay. I agree with some of the other Yelpers. If you sit in the back section of the place it is a bit gloomy. We liked the place before the remodel. It had cheesy decor and t-shirts for sale. \n\nAfter a long day at a trade show we just want to relax and not venture too far from the hotel. The Dragon Noodle is never that busy so you can usually get a table for any number of sized party. \n\nWe hardly ever order from the sushi menu since the prices look high and we have never have been thrilled with what we have had in the past.\n\nOur group sticks to the Chinese menu and is always satisfied with the portions and taste. Our favorites are the Kung Pao Chicken, Mongolian Beef and Wonton Soup. A group of 6 of us ate last week for $140.","we have been coming to the dragon noodle for years. the food is good, the prices are a little high and the service is okay. i agree with some of the other yelpers. if you sit in the back section of the place it is a bit gloomy. we liked the place before the remodel. it had cheesy decor and t shirts for sale. n nafter a long day at a trade show we just want to relax and not venture too far from the hotel. the dragon noodle is never that busy so you can usually get a table for any number of sized party. n nwe hardly ever order from the sushi menu since the prices look high and we have never have been thrilled with what we have had in the past. n nour group sticks to the chinese menu and is always satisfied with the portions and taste. our favorites are the kung pao chicken, mongolian beef and wonton soup. a group of 6 of us ate last week for 140.","approval, admiration, love","[INST] A customer left us a 3-star review: 'we have been coming to the dragon noodle for years. the food is good, the prices are a little high and the service is okay. i agree with some of the other yelpers. if you sit in the back section of the place it is a bit gloomy. we liked the place before the remodel. it had cheesy decor and t shirts for sale. n nafter a long day at a trade show we just want to relax and not venture too far from the hotel. the dragon noodle is never that busy so you can usually get a table for any number of sized party. n nwe hardly ever order from the sushi menu since the prices look high and we have never have been thrilled with what we have had in the past. n nour group sticks to the chinese menu and is always satisfied with the portions and taste. our favorites are the kung pao chicken, mongolian beef and wonton soup. a group of 6 of us ate last week for 140.' The customer feels approval, admiration, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'we have been coming to the dragon noodle for years. the food is good, the prices are a little high and the service is okay. i agree with some of the other yelpers. if you sit in the back section of the place it is a bit gloomy. we liked the place before the remodel. it had cheesy decor and t shirts for sale. n nafter a long day at a trade show we just want to relax and not venture too far from the hotel. the dragon noodle is never that busy so you can usually get a table for any number of sized party. n nwe hardly ever order from the sushi menu since the prices look high and we have never have been thrilled with what we have had in the past. n nour group sticks to the chinese menu and is always satisfied with the portions and taste. our favorites are the kung pao chicken, mongolian beef and wonton soup. a group of 6 of us ate last week for 140.' The customer feels approval, admiration, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Address the pricing concern by offering occasional specials or discounts, especially for regular customers.

2. Improve the ambiance in the back section of the restaurant, making it more inviting and less gloomy.

3. Maintain the unique, casual atmosphere that the customer seemed to appreciate before the remodel, such as keeping cheesy decor and merchandise for sale.

4. Enhance the service by training staff to be more attentive and friendly, ensuring that customers feel valued and appreciated."
3,"Easy to schedule and they are the few shops that's open at weekends. \nTheir $50 special of oil change, tire rotation and wiper change is a good deal. Other than that it's pretty similar to other shops. \nLong wait sometimes. An hour wait for an oil change","easy to schedule and they are the few shops that's open at weekends. ntheir 50 special of oil change, tire rotation and wiper change is a good deal. other than that it's pretty similar to other shops. nlong wait sometimes. an hour wait for an oil change","neutral, approval, admiration","[INST] A customer left us a 3-star review: 'easy to schedule and they are the few shops that's open at weekends. ntheir 50 special of oil change, tire rotation and wiper change is a good deal. other than that it's pretty similar to other shops. nlong wait sometimes. an hour wait for an oil change' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'easy to schedule and they are the few shops that's open at weekends. ntheir 50 special of oil change, tire rotation and wiper change is a good deal. other than that it's pretty similar to other shops. nlong wait sometimes. an hour wait for an oil change' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on reducing wait times, particularly for routine services like oil changes. Here are some specific actions we can take:

1. **Improve Efficiency**: Analyze the process of oil changes, tire rotations, and wiper changes to identify bottlenecks and inefficiencies. Streamline the process to minimize wait times.

2. **Staff Training**: Ensure that all staff are well-trained and efficient in their tasks. This can help reduce the time spent on each service, thereby reducing wait times.

3. **Clear Communication**: Keep customers informed about wait times."
3,"No tomato juice. I am already pissed. Waiter seems to be a bit snobby. My cold cold martini was cool at best. 2 stars so far...glass was not even chilled.ugh, waiter way too dismissive for me. raw bar pricey but excellent. Onion rings nice spice but not hot in temperature...... They took my fork away! Had to eat delicious pot sticker with a knife. Butter with pretzels sucked. Had to ask for mustard. Now we're talking! Drank my son in laws very good franziskaner from munich. Roast beef sliders and creamed spinach excellent. Chicken Parma sliders missing spice. Skinny fries they're good.not excited over the fish and chips! Taste terrible can't eat it. Looked like the blob on a plate. I love fish and chips. I figured they would be safe... I was wrong. Left it on the plate. Beef sliders were better than average but the fries influenced them. Wife's wine was good . Boddington white ale was as wonderful as always- says daughter #1. wife said we should have gone for Asian food. Seems like bill was forced on us. We called ahead and when they asked we said it WAS a special occasion. Why ask? They did absolutely nothing. Out of 4 eaters the average raring was 2.8. Bill was $180 tipped....$30. We Wont likely be back, sorry Todd...","no tomato juice. i am already pissed. waiter seems to be a bit snobby. my cold cold martini was cool at best. 2 stars so far...glass was not even chilled.ugh, waiter way too dismissive for me. raw bar pricey but excellent. onion rings nice spice but not hot in temperature...... they took my fork away! had to eat delicious pot sticker with a knife. butter with pretzels sucked. had to ask for mustard. now we're talking! drank my son in laws very good franziskaner from munich. roast beef sliders and creamed spinach excellent. chicken parma sliders missing spice. skinny fries they're good.not excited over the fish and chips! taste terrible can't eat it. looked like the blob on a plate. i love fish and chips. i figured they would be safe... i was wrong. left it on the plate. beef sliders were better than average but the fries influenced them. wife's wine was good . boddington white ale was as wonderful as always says daughter 1. wife said we should have gone for asian food. seems like bill was forced on us. we called ahead and when they asked we said it was a special occasion. why ask? they did absolutely nothing. out of 4 eaters the average raring was 2.8. bill was 180 tipped.... 30. we wont likely be back, sorry todd...","admiration, annoyance, neutral","[INST] A customer left us a 3-star review: 'no tomato juice. i am already pissed. waiter seems to be a bit snobby. my cold cold martini was cool at best. 2 stars so far...glass was not even chilled.ugh, waiter way too dismissive for me. raw bar pricey but excellent. onion rings nice spice but not hot in temperature...... they took my fork away! had to eat delicious pot sticker with a knife. butter with pretzels sucked. had to ask for mustard. now we're talking! drank my son in laws very good franziskaner from munich. roast beef sliders and creamed spinach excellent. chicken parma sliders missing spice. skinny fries they're good.not excited over the fish and chips! taste terrible can't eat it. looked like the blob on a plate. i love fish and chips. i figured they would be safe... i was wrong. left it on the plate. beef sliders were better than average but the fries influenced them. wife's wine was good . boddington white ale was as wonderful as always says daughter 1. wife said we should have gone for asian food. seems like bill was forced on us. we called ahead and when they asked we said it was a special occasion. why ask? they did absolutely nothing. out of 4 eaters the average raring was 2.8. bill was 180 tipped.... 30. we wont likely be back, sorry todd...' The customer feels admiration, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'no tomato juice. i am already pissed. waiter seems to be a bit snobby. my cold cold martini was cool at best. 2 stars so far...glass was not even chilled.ugh, waiter way too dismissive for me. raw bar pricey but excellent. onion rings nice spice but not hot in temperature...... they took my fork away! had to eat delicious pot sticker with a knife. butter with pretzels sucked. had to ask for mustard. now we're talking! drank my son in laws very good franziskaner from munich. roast beef sliders and creamed spinach excellent. chicken parma sliders missing spice. skinny fries they're good.not excited over the fish and chips! taste terrible can't eat it. looked like the blob on a plate. i love fish and chips. i figured they would be safe... i was wrong. left it on the plate. beef sliders were better than average but the fries influenced them. wife's wine was good . boddington white ale was as wonderful as always says daughter 1. wife said we should have gone for asian food. seems like bill was forced on us. we called ahead and when they asked we said it was a special occasion. why ask? they did absolutely nothing. out of 4 eaters the average raring was 2.8. bill was 180 tipped.... 30. we wont likely be back, sorry todd...' The customer feels admiration, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps could be taken:

1. Ensure that the menu accurately reflects the items offered, particularly in regard to the tomato juice.
2. Train staff to be more attentive and less dismissive, especially during special occasions.
3. Improve the chilling of martini glasses to maintain the desired temperature.
4. Provide mustard with the pretzels.
5. Address the issue of chilled forks, ensuring they are provided for dishes that require them.
6. Enhance the spice level of the chicken parma sliders to meet customer expectations."
3,"Ha!  My hubs reviewed this place a few years ago and basically said the same thing this time that he did then.  What is up with the detergent there???  Beer doesn't taste good when it tastes like soap.\n\nAnyhoo, I had a steak salad which was not what I was expecting.  I ordered steak medium and it came well over that.  I was starving so I didn't send it back and it ended up being pretty tender regardless.  The odd part was that the salad part of my meal was probably less greens than a side salad.  And on top of that, they also put hot sauteed veggies as a side on the plate.  So I had a pile of hot zucchini and onions wilting my tiny salad.  I thought that they got my order wrong but when I got the receipt it did say \""Steak Salad\"".  It did taste pretty good overall though.  \n\nThe beer was OK.  I had the Red and I wanted to try the Mango Hef but wasn't able to order it out on the casino floor.  Drat.","ha! my hubs reviewed this place a few years ago and basically said the same thing this time that he did then. what is up with the detergent there??? beer doesn't taste good when it tastes like soap. n nanyhoo, i had a steak salad which was not what i was expecting. i ordered steak medium and it came well over that. i was starving so i didn't send it back and it ended up being pretty tender regardless. the odd part was that the salad part of my meal was probably less greens than a side salad. and on top of that, they also put hot sauteed veggies as a side on the plate. so i had a pile of hot zucchini and onions wilting my tiny salad. i thought that they got my order wrong but when i got the receipt it did say steak salad . it did taste pretty good overall though. n nthe beer was ok. i had the red and i wanted to try the mango hef but wasn't able to order it out on the casino floor. drat.","neutral, curiosity, confusion","[INST] A customer left us a 3-star review: 'ha! my hubs reviewed this place a few years ago and basically said the same thing this time that he did then. what is up with the detergent there??? beer doesn't taste good when it tastes like soap. n nanyhoo, i had a steak salad which was not what i was expecting. i ordered steak medium and it came well over that. i was starving so i didn't send it back and it ended up being pretty tender regardless. the odd part was that the salad part of my meal was probably less greens than a side salad. and on top of that, they also put hot sauteed veggies as a side on the plate. so i had a pile of hot zucchini and onions wilting my tiny salad. i thought that they got my order wrong but when i got the receipt it did say steak salad . it did taste pretty good overall though. n nthe beer was ok. i had the red and i wanted to try the mango hef but wasn't able to order it out on the casino floor. drat.' The customer feels neutral, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'ha! my hubs reviewed this place a few years ago and basically said the same thing this time that he did then. what is up with the detergent there??? beer doesn't taste good when it tastes like soap. n nanyhoo, i had a steak salad which was not what i was expecting. i ordered steak medium and it came well over that. i was starving so i didn't send it back and it ended up being pretty tender regardless. the odd part was that the salad part of my meal was probably less greens than a side salad. and on top of that, they also put hot sauteed veggies as a side on the plate. so i had a pile of hot zucchini and onions wilting my tiny salad. i thought that they got my order wrong but when i got the receipt it did say steak salad . it did taste pretty good overall though. n nthe beer was ok. i had the red and i wanted to try the mango hef but wasn't able to order it out on the casino floor. drat.' The customer feels neutral, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following issues:

1. Detergent issue in beverages: Investigate the cause of the soap-like taste in beverages and take necessary steps to resolve the issue, such as changing the detergent or cleaning equipment more frequently.

2. Inaccurate food preparation: Ensure that kitchen staff are properly trained to follow cooking instructions accurately, especially for orders specifying medium-rare or medium steaks.

3. Salad composition: Review the salad portion sizes and consider offering larger salads as an option for customers who prefer more greens."
3,"I've been here twice. The first time, we sat at the bar and had a great time. It might have just been the novelty of the place (and the fact that it had been a while since I had sushi), but my girlfriend and I had a blast, even though the service was slow.\n\nThe second time (most recent trip to Vegas), we sat at the regular tables. Water/food/any service was VERY slow. It took a while for us to order anything because of the slow service. Also, we had a hard time picking what kind of rolls we wanted because the novelty had worn off this time around. Great names for the rolls, but that's pretty much it.\n\nWe've decided that there's no need to come back to this place. Lines are long, service is slow, and the food is just mediocre. There are so many restaurants to try on and off the Strip that I don't see a need to re-visit a mediocre spot.","i've been here twice. the first time, we sat at the bar and had a great time. it might have just been the novelty of the place and the fact that it had been a while since i had sushi , but my girlfriend and i had a blast, even though the service was slow. n nthe second time most recent trip to vegas , we sat at the regular tables. water food any service was very slow. it took a while for us to order anything because of the slow service. also, we had a hard time picking what kind of rolls we wanted because the novelty had worn off this time around. great names for the rolls, but that's pretty much it. n nwe've decided that there's no need to come back to this place. lines are long, service is slow, and the food is just mediocre. there are so many restaurants to try on and off the strip that i don't see a need to re visit a mediocre spot.","joy, amusement, neutral","[INST] A customer left us a 3-star review: 'i've been here twice. the first time, we sat at the bar and had a great time. it might have just been the novelty of the place and the fact that it had been a while since i had sushi , but my girlfriend and i had a blast, even though the service was slow. n nthe second time most recent trip to vegas , we sat at the regular tables. water food any service was very slow. it took a while for us to order anything because of the slow service. also, we had a hard time picking what kind of rolls we wanted because the novelty had worn off this time around. great names for the rolls, but that's pretty much it. n nwe've decided that there's no need to come back to this place. lines are long, service is slow, and the food is just mediocre. there are so many restaurants to try on and off the strip that i don't see a need to re visit a mediocre spot.' The customer feels joy, amusement, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i've been here twice. the first time, we sat at the bar and had a great time. it might have just been the novelty of the place and the fact that it had been a while since i had sushi , but my girlfriend and i had a blast, even though the service was slow. n nthe second time most recent trip to vegas , we sat at the regular tables. water food any service was very slow. it took a while for us to order anything because of the slow service. also, we had a hard time picking what kind of rolls we wanted because the novelty had worn off this time around. great names for the rolls, but that's pretty much it. n nwe've decided that there's no need to come back to this place. lines are long, service is slow, and the food is just mediocre. there are so many restaurants to try on and off the strip that i don't see a need to re visit a mediocre spot.' The customer feels joy, amusement, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistency: Ensure that the service quality is consistent across both the bar and regular tables.

2. Speed: Improve the speed of service, particularly during the ordering process.

3. Menu Clarity: Enhance the roll menu to provide more detailed descriptions or suggestions to help customers make decisions more easily.

4. Novelty: Consider offering special promotions or unique dishes to maintain the initial excitement and interest.

5. Efficiency: Reduce wait times by managing lines more effectively and possibly increasing staff during peak hours."
3,"I love the tortillas here, and as everyone else has said, it's very quick, but I was disappointed with the machacha and egg burrito which had very little taste.  Also, the salsa just didn't do much for me.  The enchilada and taco combo I ordered a different time was only ok.  I like the refried beans.  Overall, it's good but not great Mexican food.","i love the tortillas here, and as everyone else has said, it's very quick, but i was disappointed with the machacha and egg burrito which had very little taste. also, the salsa just didn't do much for me. the enchilada and taco combo i ordered a different time was only ok. i like the refried beans. overall, it's good but not great mexican food.","disappointment, love, disapproval","[INST] A customer left us a 3-star review: 'i love the tortillas here, and as everyone else has said, it's very quick, but i was disappointed with the machacha and egg burrito which had very little taste. also, the salsa just didn't do much for me. the enchilada and taco combo i ordered a different time was only ok. i like the refried beans. overall, it's good but not great mexican food.' The customer feels disappointment, love, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i love the tortillas here, and as everyone else has said, it's very quick, but i was disappointed with the machacha and egg burrito which had very little taste. also, the salsa just didn't do much for me. the enchilada and taco combo i ordered a different time was only ok. i like the refried beans. overall, it's good but not great mexican food.' The customer feels disappointment, love, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance the flavor of the machacha and egg burrito: We could consider adjusting the seasoning or ingredients to increase the taste.

2. Improve the salsa: We could experiment with different recipes or ingredients to create a salsa that offers more flavor and complements our dishes.

3. Pay attention to the enchilada and taco combo: We should ensure that these dishes are consistently prepared with high-quality ingredients and seasoned appropriately."
3,This restaurant was clean there was plenty of parking there's plenty of seating and the waitress was very friendly and the staff was very professional the price is very reasonable I had a taco which was ok tasting there was a plenty of it for a dollar 95 and it was fresh cooked my friend had the breakfast spicy eggs and ham and she said the taste was very good there was a large portion for the money I ordered two pupusas the bean cheese and chicken and the bean and cheese for the money there was a lot of food there but there was very little meat beans and cheese mostly tortilla and they were very greasy in my opinion this is a restaurant that offers a lot of carbohydrates for a very reasonable price so if you're hungry and broke this would be the place to go if you're looking for more substance and protein choose another restaurant,this restaurant was clean there was plenty of parking there's plenty of seating and the waitress was very friendly and the staff was very professional the price is very reasonable i had a taco which was ok tasting there was a plenty of it for a dollar 95 and it was fresh cooked my friend had the breakfast spicy eggs and ham and she said the taste was very good there was a large portion for the money i ordered two pupusas the bean cheese and chicken and the bean and cheese for the money there was a lot of food there but there was very little meat beans and cheese mostly tortilla and they were very greasy in my opinion this is a restaurant that offers a lot of carbohydrates for a very reasonable price so if you're hungry and broke this would be the place to go if you're looking for more substance and protein choose another restaurant,"neutral, approval, admiration","[INST] A customer left us a 3-star review: 'this restaurant was clean there was plenty of parking there's plenty of seating and the waitress was very friendly and the staff was very professional the price is very reasonable i had a taco which was ok tasting there was a plenty of it for a dollar 95 and it was fresh cooked my friend had the breakfast spicy eggs and ham and she said the taste was very good there was a large portion for the money i ordered two pupusas the bean cheese and chicken and the bean and cheese for the money there was a lot of food there but there was very little meat beans and cheese mostly tortilla and they were very greasy in my opinion this is a restaurant that offers a lot of carbohydrates for a very reasonable price so if you're hungry and broke this would be the place to go if you're looking for more substance and protein choose another restaurant' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this restaurant was clean there was plenty of parking there's plenty of seating and the waitress was very friendly and the staff was very professional the price is very reasonable i had a taco which was ok tasting there was a plenty of it for a dollar 95 and it was fresh cooked my friend had the breakfast spicy eggs and ham and she said the taste was very good there was a large portion for the money i ordered two pupusas the bean cheese and chicken and the bean and cheese for the money there was a lot of food there but there was very little meat beans and cheese mostly tortilla and they were very greasy in my opinion this is a restaurant that offers a lot of carbohydrates for a very reasonable price so if you're hungry and broke this would be the place to go if you're looking for more substance and protein choose another restaurant' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the quality and balance of our food offerings, particularly for dishes like pupusas. This could involve increasing the amount of meat, beans, and cheese, and reducing the amount of tortilla, to address the issue of greasiness. We could also consider sourcing higher-quality ingredients to improve the taste and texture of our dishes. Additionally, we might consider offering a wider variety of protein options to cater to customers who prefer a more balanced meal."
3,"Just came for fair food, and it was mediocre at best and waaaaay over priced. For me and my husband to eat 2 beef dogs, fries and 2 sodas was $32. Make sure you eat before coming here. \n\nThe earlier the better but beware the rays of the sun. Parking is cheaper when you come earlier as well. The inside flea market area was pretty cool they had good cinnamon rolls.\n\nIf you come, do it on the weekends before 2 so all you pay is $2 to get in and check it out.","just came for fair food, and it was mediocre at best and waaaaay over priced. for me and my husband to eat 2 beef dogs, fries and 2 sodas was 32. make sure you eat before coming here. n nthe earlier the better but beware the rays of the sun. parking is cheaper when you come earlier as well. the inside flea market area was pretty cool they had good cinnamon rolls. n nif you come, do it on the weekends before 2 so all you pay is 2 to get in and check it out.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'just came for fair food, and it was mediocre at best and waaaaay over priced. for me and my husband to eat 2 beef dogs, fries and 2 sodas was 32. make sure you eat before coming here. n nthe earlier the better but beware the rays of the sun. parking is cheaper when you come earlier as well. the inside flea market area was pretty cool they had good cinnamon rolls. n nif you come, do it on the weekends before 2 so all you pay is 2 to get in and check it out.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'just came for fair food, and it was mediocre at best and waaaaay over priced. for me and my husband to eat 2 beef dogs, fries and 2 sodas was 32. make sure you eat before coming here. n nthe earlier the better but beware the rays of the sun. parking is cheaper when you come earlier as well. the inside flea market area was pretty cool they had good cinnamon rolls. n nif you come, do it on the weekends before 2 so all you pay is 2 to get in and check it out.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Pricing: Review the pricing structure for our food items, ensuring they are competitive and offer good value for money.

2. Food Quality: Enhance the quality of our food offerings, aiming to provide a more satisfying dining experience for customers.

3. Parking: Offer more affordable parking options, especially during peak hours, to make it easier for customers to visit.

4. Timing: Encourage early visits by offering promotions or incentives for customers who dine with us earlier in the day."
3,"****Warning***** \nBe prepared to throw down with the other crazy customers for the best deals. LOL It can get a little nutty up in here. \n\nRule number one - NO Running! And they mean it. I can't count how many times I watched people run from the gates on Saturday morning to get the best s***. It's pretty comical, well until you see the woman with the infant running though the store, honey please, not worth it. \n\nI have found some amazing shoes, jeans and bags/belts here. The price is right for sure. The only down side is that Nordstrom and Nordstrom Rack pretty much take anything back, so a lot of the stuff is used, worn and dirty. Be prepared to shift through a bunch of crap, but it can be worth it for that one great find every now and then. \n\nMust go on Saturdays! Show up a few minutes early to make sure to catch the show. The show being the crazy women waiting outside like a pack of wolves til the gate opens and then it's full sprint every man for themselves. Haha It's great!","warning nbe prepared to throw down with the other crazy customers for the best deals. lol it can get a little nutty up in here. n nrule number one no running! and they mean it. i can't count how many times i watched people run from the gates on saturday morning to get the best s . it's pretty comical, well until you see the woman with the infant running though the store, honey please, not worth it. n ni have found some amazing shoes, jeans and bags belts here. the price is right for sure. the only down side is that nordstrom and nordstrom rack pretty much take anything back, so a lot of the stuff is used, worn and dirty. be prepared to shift through a bunch of crap, but it can be worth it for that one great find every now and then. n nmust go on saturdays! show up a few minutes early to make sure to catch the show. the show being the crazy women waiting outside like a pack of wolves til the gate opens and then it's full sprint every man for themselves. haha it's great!","amusement, joy, approval","[INST] A customer left us a 3-star review: 'warning nbe prepared to throw down with the other crazy customers for the best deals. lol it can get a little nutty up in here. n nrule number one no running! and they mean it. i can't count how many times i watched people run from the gates on saturday morning to get the best s . it's pretty comical, well until you see the woman with the infant running though the store, honey please, not worth it. n ni have found some amazing shoes, jeans and bags belts here. the price is right for sure. the only down side is that nordstrom and nordstrom rack pretty much take anything back, so a lot of the stuff is used, worn and dirty. be prepared to shift through a bunch of crap, but it can be worth it for that one great find every now and then. n nmust go on saturdays! show up a few minutes early to make sure to catch the show. the show being the crazy women waiting outside like a pack of wolves til the gate opens and then it's full sprint every man for themselves. haha it's great!' The customer feels amusement, joy, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'warning nbe prepared to throw down with the other crazy customers for the best deals. lol it can get a little nutty up in here. n nrule number one no running! and they mean it. i can't count how many times i watched people run from the gates on saturday morning to get the best s . it's pretty comical, well until you see the woman with the infant running though the store, honey please, not worth it. n ni have found some amazing shoes, jeans and bags belts here. the price is right for sure. the only down side is that nordstrom and nordstrom rack pretty much take anything back, so a lot of the stuff is used, worn and dirty. be prepared to shift through a bunch of crap, but it can be worth it for that one great find every now and then. n nmust go on saturdays! show up a few minutes early to make sure to catch the show. the show being the crazy women waiting outside like a pack of wolves til the gate opens and then it's full sprint every man for themselves. haha it's great!' The customer feels amusement, joy, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider implementing the following changes:

1. Implement a clear policy about running in the store, especially during busy periods like Saturdays. Provide visible signage and announcements reminding customers about the rule, and consider designating a specific area for customers to wait before the store opens.

2. Improve the cleanliness and condition of returned items. Ensure that all returned items are thoroughly inspected, cleaned, and repaired before being resold.

3. Consider offering dedicated shopping hours for families with young children to create a more comfortable and safe shopping environment."
3,"Checked in for a long weekend. It's nice but nothing special.they deserve 3 stars ,not more. The staff is ok not as friendly or professional they should be. Especially front desk. \nConvenient located next to the airport so you don't waste the time to travel to.","checked in for a long weekend. it's nice but nothing special.they deserve 3 stars ,not more. the staff is ok not as friendly or professional they should be. especially front desk. nconvenient located next to the airport so you don't waste the time to travel to.","approval, neutral, admiration","[INST] A customer left us a 3-star review: 'checked in for a long weekend. it's nice but nothing special.they deserve 3 stars ,not more. the staff is ok not as friendly or professional they should be. especially front desk. nconvenient located next to the airport so you don't waste the time to travel to.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'checked in for a long weekend. it's nice but nothing special.they deserve 3 stars ,not more. the staff is ok not as friendly or professional they should be. especially front desk. nconvenient located next to the airport so you don't waste the time to travel to.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance staff friendliness and professionalism, particularly at the front desk. This could involve additional training or setting service standards for staff interactions.

2. Boost the overall ambiance and uniqueness of the hotel to make it stand out from other accommodations, especially those near the airport. This could involve upgrading facilities, offering unique amenities, or improving the decor.

3. Improve the level of service by addressing the customer's concern about convenience."
3,"I recently watched this show for the second time since I saw it once w/o my husband and he really wanted to see it. The show is definitely different from your typical cirque du soleil shows. This one is more focused on Asian themed/ sword fighting/acrobatics. Most cirque du soleil show is like watching a dream with really no plot just different acts of crazy \""sitting on the edge of chair\"" acrobatics. But KA actually has a storyline and nothing was really scary cause they used wires.\n\nThe language they use and some characters (ie the Tarzan-ish guy) is just hard to take in. Even watching it the second time, it's not my kind of cirque du soleil, so I'm glad for both times I was able to get the tickets for a cheap price.\n\nThe only thing I really like about the show is the big platform that can go vertical and move around. The last scene with the fighting on the vertical wall was my favorite, but the other parts didn't catch my attention like the other shows do.","i recently watched this show for the second time since i saw it once w o my husband and he really wanted to see it. the show is definitely different from your typical cirque du soleil shows. this one is more focused on asian themed sword fighting acrobatics. most cirque du soleil show is like watching a dream with really no plot just different acts of crazy sitting on the edge of chair acrobatics. but ka actually has a storyline and nothing was really scary cause they used wires. n nthe language they use and some characters ie the tarzan ish guy is just hard to take in. even watching it the second time, it's not my kind of cirque du soleil, so i'm glad for both times i was able to get the tickets for a cheap price. n nthe only thing i really like about the show is the big platform that can go vertical and move around. the last scene with the fighting on the vertical wall was my favorite, but the other parts didn't catch my attention like the other shows do.","neutral, realization, approval","[INST] A customer left us a 3-star review: 'i recently watched this show for the second time since i saw it once w o my husband and he really wanted to see it. the show is definitely different from your typical cirque du soleil shows. this one is more focused on asian themed sword fighting acrobatics. most cirque du soleil show is like watching a dream with really no plot just different acts of crazy sitting on the edge of chair acrobatics. but ka actually has a storyline and nothing was really scary cause they used wires. n nthe language they use and some characters ie the tarzan ish guy is just hard to take in. even watching it the second time, it's not my kind of cirque du soleil, so i'm glad for both times i was able to get the tickets for a cheap price. n nthe only thing i really like about the show is the big platform that can go vertical and move around. the last scene with the fighting on the vertical wall was my favorite, but the other parts didn't catch my attention like the other shows do.' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i recently watched this show for the second time since i saw it once w o my husband and he really wanted to see it. the show is definitely different from your typical cirque du soleil shows. this one is more focused on asian themed sword fighting acrobatics. most cirque du soleil show is like watching a dream with really no plot just different acts of crazy sitting on the edge of chair acrobatics. but ka actually has a storyline and nothing was really scary cause they used wires. n nthe language they use and some characters ie the tarzan ish guy is just hard to take in. even watching it the second time, it's not my kind of cirque du soleil, so i'm glad for both times i was able to get the tickets for a cheap price. n nthe only thing i really like about the show is the big platform that can go vertical and move around. the last scene with the fighting on the vertical wall was my favorite, but the other parts didn't catch my attention like the other shows do.' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Enhance the storyline and character development: The customer mentioned that the language and some characters were hard to take in. Improving the storyline and character development could make the show more engaging and easier to follow for a wider audience.

2. Offer more diverse shows: While the customer appreciates the unique Asian-themed sword fighting acrobatics, they still prefer other Cirque du Soleil shows. Offering a more diverse range of shows could cater to a broader audience and increase customer satisfaction."
3,"Been here twice... the selection seemed about the same... but not so sure. \nIt's like walking into an aunt's house. The workers there are friendly, speak Tagalog to you right off the bat, even if you don't speak it (good or bad? Hmmm) and make sure you're ok for the most part.\nI like the pork gisantes they have, and the pancit is pretty tasty! At $7.99/ person there's not much to complain about. They also sell other goodies and snacks at the register.\nProbably will be back with the fam soon.\n\nHonorable mentions:\nPusit\nDiniguan (dinardaraan)\n\nOhh, parking is somewhat odd. One way only, so make sure you take the correct entrance! Although the lot is small, I usually find parking right away!","been here twice... the selection seemed about the same... but not so sure. nit's like walking into an aunt's house. the workers there are friendly, speak tagalog to you right off the bat, even if you don't speak it good or bad? hmmm and make sure you're ok for the most part. ni like the pork gisantes they have, and the pancit is pretty tasty! at 7.99 person there's not much to complain about. they also sell other goodies and snacks at the register. nprobably will be back with the fam soon. n nhonorable mentions npusit ndiniguan dinardaraan n nohh, parking is somewhat odd. one way only, so make sure you take the correct entrance! although the lot is small, i usually find parking right away!","approval, admiration, neutral","[INST] A customer left us a 3-star review: 'been here twice... the selection seemed about the same... but not so sure. nit's like walking into an aunt's house. the workers there are friendly, speak tagalog to you right off the bat, even if you don't speak it good or bad? hmmm and make sure you're ok for the most part. ni like the pork gisantes they have, and the pancit is pretty tasty! at 7.99 person there's not much to complain about. they also sell other goodies and snacks at the register. nprobably will be back with the fam soon. n nhonorable mentions npusit ndiniguan dinardaraan n nohh, parking is somewhat odd. one way only, so make sure you take the correct entrance! although the lot is small, i usually find parking right away!' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'been here twice... the selection seemed about the same... but not so sure. nit's like walking into an aunt's house. the workers there are friendly, speak tagalog to you right off the bat, even if you don't speak it good or bad? hmmm and make sure you're ok for the most part. ni like the pork gisantes they have, and the pancit is pretty tasty! at 7.99 person there's not much to complain about. they also sell other goodies and snacks at the register. nprobably will be back with the fam soon. n nhonorable mentions npusit ndiniguan dinardaraan n nohh, parking is somewhat odd. one way only, so make sure you take the correct entrance! although the lot is small, i usually find parking right away!' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Multilingual Support: While the staff's friendliness is appreciated, it might be beneficial to have staff members who can communicate effectively in English as well, to cater to a broader customer base.

2. Signage: Improve signage to clarify the one-way parking system, making it easier for customers to navigate and find parking.

3. Menu Diversity: Although the customer enjoys the pork gisantes and pancit, expanding the menu could provide more options for customers who may have dietary restrictions or preferences."
3,"5 Star Massage & awesome facilities, but I have two negatives that detract from my rating.\n\nFirst, the positive: the massage was top notch. We came for a couples massage and I think each of us would highly recommend the practitioners. Probably one of the best massages I've ever had.\n\nTwo negatives:\n\n1. The price for a massage was reasonable, but they did not tell us that the \""water circuit\"" was an additional charge of $35 per person until we checked out. (If you just want to attend the spa, and don't have any services it costs $55.) So be sure that you know the full price when you sign up.\n\n2. The spa facilities are very cool and the design is modern: There are lots of areas to relax and chill out in between steam room, sauna, and hot tub, etc.  But the locker room is too minimalist. The lockers are small and there aren't adequate  areas to lay your belongings while you change. The real complaint, however, is that there are no products other than shampoo and conditioner. It has been my experience that most spas provide an ample supply of products (razors, shaving cream, deodorant, etc.). So bring your own. And bring your own shoes - the robes are nice, but they don't provide shower shoes. \n\nI still recommend the experience. It is a unique and cool facility, but know what you're buying first.","5 star massage awesome facilities, but i have two negatives that detract from my rating. n nfirst, the positive the massage was top notch. we came for a couples massage and i think each of us would highly recommend the practitioners. probably one of the best massages i've ever had. n ntwo negatives n n1. the price for a massage was reasonable, but they did not tell us that the water circuit was an additional charge of 35 per person until we checked out. if you just want to attend the spa, and don't have any services it costs 55. so be sure that you know the full price when you sign up. n n2. the spa facilities are very cool and the design is modern there are lots of areas to relax and chill out in between steam room, sauna, and hot tub, etc. but the locker room is too minimalist. the lockers are small and there aren't adequate areas to lay your belongings while you change. the real complaint, however, is that there are no products other than shampoo and conditioner. it has been my experience that most spas provide an ample supply of products razors, shaving cream, deodorant, etc. . so bring your own. and bring your own shoes the robes are nice, but they don't provide shower shoes. n ni still recommend the experience. it is a unique and cool facility, but know what you're buying first.","admiration, approval, neutral","[INST] A customer left us a 3-star review: '5 star massage awesome facilities, but i have two negatives that detract from my rating. n nfirst, the positive the massage was top notch. we came for a couples massage and i think each of us would highly recommend the practitioners. probably one of the best massages i've ever had. n ntwo negatives n n1. the price for a massage was reasonable, but they did not tell us that the water circuit was an additional charge of 35 per person until we checked out. if you just want to attend the spa, and don't have any services it costs 55. so be sure that you know the full price when you sign up. n n2. the spa facilities are very cool and the design is modern there are lots of areas to relax and chill out in between steam room, sauna, and hot tub, etc. but the locker room is too minimalist. the lockers are small and there aren't adequate areas to lay your belongings while you change. the real complaint, however, is that there are no products other than shampoo and conditioner. it has been my experience that most spas provide an ample supply of products razors, shaving cream, deodorant, etc. . so bring your own. and bring your own shoes the robes are nice, but they don't provide shower shoes. n ni still recommend the experience. it is a unique and cool facility, but know what you're buying first.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: '5 star massage awesome facilities, but i have two negatives that detract from my rating. n nfirst, the positive the massage was top notch. we came for a couples massage and i think each of us would highly recommend the practitioners. probably one of the best massages i've ever had. n ntwo negatives n n1. the price for a massage was reasonable, but they did not tell us that the water circuit was an additional charge of 35 per person until we checked out. if you just want to attend the spa, and don't have any services it costs 55. so be sure that you know the full price when you sign up. n n2. the spa facilities are very cool and the design is modern there are lots of areas to relax and chill out in between steam room, sauna, and hot tub, etc. but the locker room is too minimalist. the lockers are small and there aren't adequate areas to lay your belongings while you change. the real complaint, however, is that there are no products other than shampoo and conditioner. it has been my experience that most spas provide an ample supply of products razors, shaving cream, deodorant, etc. . so bring your own. and bring your own shoes the robes are nice, but they don't provide shower shoes. n ni still recommend the experience. it is a unique and cool facility, but know what you're buying first.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following changes:

1. Clearer communication about additional charges: Make sure to inform customers about any additional charges for services like the water circuit before they book or check-in.

2. Larger lockers and more storage space: Provide larger lockers and additional storage areas in the locker room for customers to store their belongings while changing.

3. Offer complimentary spa products: Provide a selection of spa products such as razors, shaving cream, deodorant, etc., to make the experience more comfortable for customers."
3,"Dinner review....\n\nMozen is located in the Mandarin Oriental Hotel.   Service is friendly and attentive.  You would think it would be all fancy shmancy but as soon as we walked in and saw some people chilling there in their t shirts in jeans, realized it was pretty casual.  But we didn't feel awkward being all dressed up.\n\nI thought the concept of the menu was cool.  Basically you choose from a selection of Japan/Korea, Indian, Singapore/Hong Kong and Thai cuisine.  The plates are tapas style and meant for sharing so they recommend 3 to 4 per person.  \n\nOr you may choose from two \""Bento Delight\"" selections for 48 bucks, which is basically their prix fix combos.\n\nWe didn't go with the Bento and ordered the garlic and cheese naan, mustard chicken tikka, yum ma muang, char siew pork & siew yoke, sashimi and we were both pretty stuffed.  Dishes were good except the char siew pork and siew yoke, didn't care for that one.  The sashimi was excellent.\n\nOverall, it was good but nothing wow especially for the price, 10-12 bucks per plate.  Kinda silly to pay 12 bucks for naan but at least it was good and hey it's vegas.  So if you are in the area and looking for something different to try, Mozen is A-Ok!","dinner review.... n nmozen is located in the mandarin oriental hotel. service is friendly and attentive. you would think it would be all fancy shmancy but as soon as we walked in and saw some people chilling there in their t shirts in jeans, realized it was pretty casual. but we didn't feel awkward being all dressed up. n ni thought the concept of the menu was cool. basically you choose from a selection of japan korea, indian, singapore hong kong and thai cuisine. the plates are tapas style and meant for sharing so they recommend 3 to 4 per person. n nor you may choose from two bento delight selections for 48 bucks, which is basically their prix fix combos. n nwe didn't go with the bento and ordered the garlic and cheese naan, mustard chicken tikka, yum ma muang, char siew pork siew yoke, sashimi and we were both pretty stuffed. dishes were good except the char siew pork and siew yoke, didn't care for that one. the sashimi was excellent. n noverall, it was good but nothing wow especially for the price, 10 12 bucks per plate. kinda silly to pay 12 bucks for naan but at least it was good and hey it's vegas. so if you are in the area and looking for something different to try, mozen is a ok!","realization, neutral, approval","[INST] A customer left us a 3-star review: 'dinner review.... n nmozen is located in the mandarin oriental hotel. service is friendly and attentive. you would think it would be all fancy shmancy but as soon as we walked in and saw some people chilling there in their t shirts in jeans, realized it was pretty casual. but we didn't feel awkward being all dressed up. n ni thought the concept of the menu was cool. basically you choose from a selection of japan korea, indian, singapore hong kong and thai cuisine. the plates are tapas style and meant for sharing so they recommend 3 to 4 per person. n nor you may choose from two bento delight selections for 48 bucks, which is basically their prix fix combos. n nwe didn't go with the bento and ordered the garlic and cheese naan, mustard chicken tikka, yum ma muang, char siew pork siew yoke, sashimi and we were both pretty stuffed. dishes were good except the char siew pork and siew yoke, didn't care for that one. the sashimi was excellent. n noverall, it was good but nothing wow especially for the price, 10 12 bucks per plate. kinda silly to pay 12 bucks for naan but at least it was good and hey it's vegas. so if you are in the area and looking for something different to try, mozen is a ok!' The customer feels realization, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'dinner review.... n nmozen is located in the mandarin oriental hotel. service is friendly and attentive. you would think it would be all fancy shmancy but as soon as we walked in and saw some people chilling there in their t shirts in jeans, realized it was pretty casual. but we didn't feel awkward being all dressed up. n ni thought the concept of the menu was cool. basically you choose from a selection of japan korea, indian, singapore hong kong and thai cuisine. the plates are tapas style and meant for sharing so they recommend 3 to 4 per person. n nor you may choose from two bento delight selections for 48 bucks, which is basically their prix fix combos. n nwe didn't go with the bento and ordered the garlic and cheese naan, mustard chicken tikka, yum ma muang, char siew pork siew yoke, sashimi and we were both pretty stuffed. dishes were good except the char siew pork and siew yoke, didn't care for that one. the sashimi was excellent. n noverall, it was good but nothing wow especially for the price, 10 12 bucks per plate. kinda silly to pay 12 bucks for naan but at least it was good and hey it's vegas. so if you are in the area and looking for something different to try, mozen is a ok!' The customer feels realization, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Mozen, consider the following suggestions:

1. Enhance the ambiance: While the customer appreciated the casual atmosphere, they might have expected a more upscale experience given the location in the Mandarin Oriental Hotel. Consider refining the decor or ambiance to better align with customer expectations.

2. Improve the consistency of dishes: The customer was not satisfied with the char siew pork siew yoke. To ensure a better experience, focus on improving the quality and consistency of all dishes, especially those that are signature items.

3. Offer value for money: The customer felt that the prices were high, especially for the naan."
3,"I walk by here on the way to work, and spied some amazing looking humus, waffle fries, and burgers sitting on tables on the patio more than once, so I decided to take my mom and sister when they visited.  Stupidly, I ordered a salad, which was only \""fine.\""  So think of this review as actually more like ***?, with extra stars potentially reserved for when I go back and order the dishes that looked good enough to lure me in there to begin with.","i walk by here on the way to work, and spied some amazing looking humus, waffle fries, and burgers sitting on tables on the patio more than once, so i decided to take my mom and sister when they visited. stupidly, i ordered a salad, which was only fine. so think of this review as actually more like ?, with extra stars potentially reserved for when i go back and order the dishes that looked good enough to lure me in there to begin with.","neutral, approval, admiration","[INST] A customer left us a 3-star review: 'i walk by here on the way to work, and spied some amazing looking humus, waffle fries, and burgers sitting on tables on the patio more than once, so i decided to take my mom and sister when they visited. stupidly, i ordered a salad, which was only fine. so think of this review as actually more like ?, with extra stars potentially reserved for when i go back and order the dishes that looked good enough to lure me in there to begin with.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i walk by here on the way to work, and spied some amazing looking humus, waffle fries, and burgers sitting on tables on the patio more than once, so i decided to take my mom and sister when they visited. stupidly, i ordered a salad, which was only fine. so think of this review as actually more like ?, with extra stars potentially reserved for when i go back and order the dishes that looked good enough to lure me in there to begin with.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Highlighting our signature dishes more prominently, especially those that caught the customer's eye, to encourage them to try them on their next visit.
2. Enhancing the salad options to make them more appealing and competitive, as this is what the customer ordered and found only ""fine.""
3. Providing excellent service to create a memorable dining experience that encourages repeat visits. This could include friendly and attentive staff, prompt service, and a clean and inviting dining environment."
3,"Food and service was good not great but  certaintly not memorable. The noise level is horrendous with the waitress having to almost yell to describe the specials,etc. This was in the dining room too not in the bar. Also, the table are way too close together. Better places can be had nearby.","food and service was good not great but certaintly not memorable. the noise level is horrendous with the waitress having to almost yell to describe the specials,etc. this was in the dining room too not in the bar. also, the table are way too close together. better places can be had nearby.","disappointment, annoyance, disapproval","[INST] A customer left us a 3-star review: 'food and service was good not great but certaintly not memorable. the noise level is horrendous with the waitress having to almost yell to describe the specials,etc. this was in the dining room too not in the bar. also, the table are way too close together. better places can be had nearby.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'food and service was good not great but certaintly not memorable. the noise level is horrendous with the waitress having to almost yell to describe the specials,etc. this was in the dining room too not in the bar. also, the table are way too close together. better places can be had nearby.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Address Noise Level: Investigate the source of the noise in the dining room and implement solutions to reduce it, such as soundproofing or adjusting the volume of music.

2. Improve Acoustics: Train staff to speak clearly and project their voices without raising them excessively. Consider providing them with hearing aids or communication devices if necessary.

3. Table Arrangement: Review the seating arrangement and ensure tables are spaced appropriately to provide a comfortable and private dining experience.

4. Enhance Service: Train staff to provide exceptional service that goes beyond the customer's expectations."
3,"If you're looking for a sweet, maybe one with some chocolate or even a big sundae - this is your place. Nice old-fashioned ice cream shop located in old town. This place still has the retro pink vibe and decoration going on inside. \n\nMy friend and I came here when we were looking to splurge with the buster brownie sundae. BOY is It sweet but worth it! Sugar Bowl also serves food, which I was unaware of but probably wouldn't order. Service is friendly.","if you're looking for a sweet, maybe one with some chocolate or even a big sundae this is your place. nice old fashioned ice cream shop located in old town. this place still has the retro pink vibe and decoration going on inside. n nmy friend and i came here when we were looking to splurge with the buster brownie sundae. boy is it sweet but worth it! sugar bowl also serves food, which i was unaware of but probably wouldn't order. service is friendly.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'if you're looking for a sweet, maybe one with some chocolate or even a big sundae this is your place. nice old fashioned ice cream shop located in old town. this place still has the retro pink vibe and decoration going on inside. n nmy friend and i came here when we were looking to splurge with the buster brownie sundae. boy is it sweet but worth it! sugar bowl also serves food, which i was unaware of but probably wouldn't order. service is friendly.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'if you're looking for a sweet, maybe one with some chocolate or even a big sundae this is your place. nice old fashioned ice cream shop located in old town. this place still has the retro pink vibe and decoration going on inside. n nmy friend and i came here when we were looking to splurge with the buster brownie sundae. boy is it sweet but worth it! sugar bowl also serves food, which i was unaware of but probably wouldn't order. service is friendly.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Highlight the availability of food options more prominently, as the customer seemed unaware that Sugar Bowl serves food. This could be done through clear signage, menu updates, or staff recommendations.

2. Offer a wider variety of non-sweet options, such as fruit-based sundaes or ice cream flavors without added sugars, to cater to customers who may prefer a less sweet dessert.

3. Provide more information about the menu, including calorie counts or nutritional information, to help customers make informed decisions about their choices."
3,"Let me start by saying that the service is excellent! Brian, our waiter, was really attentive, had great recommendations, and enhanced our overall dining experience. The food and ambiance, however, were okay...nothing special. The steaks are gigantic so if you're going for portion size, this is the place to be. However, I felt like both our steaks were a little too charred and both had really large chunks of pepper scaterred throughout. We started with the crab cakes followed by the dry aged rib eye and the Kansas city strip, and then the root beer float and cookies for dessert. One of us got the pri-fix menu with the dry aged rib eye. I'd definitely recommend getting the pri-fix menu since you get an appetizer, a trio of sides, and a dessert. This is a special menu you have to ask for though...so they don't offer this deal upfront. The truffle mac and cheese and brussel sprouts were my favorite dishes of the evening. However, I was disappointed by the steaks and the ambiance was underwhelming for Vegas.","let me start by saying that the service is excellent! brian, our waiter, was really attentive, had great recommendations, and enhanced our overall dining experience. the food and ambiance, however, were okay...nothing special. the steaks are gigantic so if you're going for portion size, this is the place to be. however, i felt like both our steaks were a little too charred and both had really large chunks of pepper scaterred throughout. we started with the crab cakes followed by the dry aged rib eye and the kansas city strip, and then the root beer float and cookies for dessert. one of us got the pri fix menu with the dry aged rib eye. i'd definitely recommend getting the pri fix menu since you get an appetizer, a trio of sides, and a dessert. this is a special menu you have to ask for though...so they don't offer this deal upfront. the truffle mac and cheese and brussel sprouts were my favorite dishes of the evening. however, i was disappointed by the steaks and the ambiance was underwhelming for vegas.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'let me start by saying that the service is excellent! brian, our waiter, was really attentive, had great recommendations, and enhanced our overall dining experience. the food and ambiance, however, were okay...nothing special. the steaks are gigantic so if you're going for portion size, this is the place to be. however, i felt like both our steaks were a little too charred and both had really large chunks of pepper scaterred throughout. we started with the crab cakes followed by the dry aged rib eye and the kansas city strip, and then the root beer float and cookies for dessert. one of us got the pri fix menu with the dry aged rib eye. i'd definitely recommend getting the pri fix menu since you get an appetizer, a trio of sides, and a dessert. this is a special menu you have to ask for though...so they don't offer this deal upfront. the truffle mac and cheese and brussel sprouts were my favorite dishes of the evening. however, i was disappointed by the steaks and the ambiance was underwhelming for vegas.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'let me start by saying that the service is excellent! brian, our waiter, was really attentive, had great recommendations, and enhanced our overall dining experience. the food and ambiance, however, were okay...nothing special. the steaks are gigantic so if you're going for portion size, this is the place to be. however, i felt like both our steaks were a little too charred and both had really large chunks of pepper scaterred throughout. we started with the crab cakes followed by the dry aged rib eye and the kansas city strip, and then the root beer float and cookies for dessert. one of us got the pri fix menu with the dry aged rib eye. i'd definitely recommend getting the pri fix menu since you get an appetizer, a trio of sides, and a dessert. this is a special menu you have to ask for though...so they don't offer this deal upfront. the truffle mac and cheese and brussel sprouts were my favorite dishes of the evening. however, i was disappointed by the steaks and the ambiance was underwhelming for vegas.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Address the issue with the steaks: Investigate the charring issue and adjust the cooking process to ensure a more even cook, reducing charring. Also, ensure that large chunks of pepper are not inadvertently added to the steaks.

2. Enhance the ambiance: Improve the decor, lighting, and music to create a more vibrant and Vegas-like atmosphere that matches customer expectations.

3. Offer a consistent special menu: Make the pri fix menu more visible and easily accessible to customers, so they don't have to ask for it specifically."
3,I was really impressed with their Boca burger.  It's not every fast food hamburger joint that has a veggieburger.  I was really glad it was well done because I ordered everything on the burger.  It seemed like this place was always open; people were constantly lined up to try the Fatburger.,i was really impressed with their boca burger. it's not every fast food hamburger joint that has a veggieburger. i was really glad it was well done because i ordered everything on the burger. it seemed like this place was always open people were constantly lined up to try the fatburger.,"admiration, joy, approval","[INST] A customer left us a 3-star review: 'i was really impressed with their boca burger. it's not every fast food hamburger joint that has a veggieburger. i was really glad it was well done because i ordered everything on the burger. it seemed like this place was always open people were constantly lined up to try the fatburger.' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i was really impressed with their boca burger. it's not every fast food hamburger joint that has a veggieburger. i was really glad it was well done because i ordered everything on the burger. it seemed like this place was always open people were constantly lined up to try the fatburger.' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Acknowledge the positive feedback about the Boca Burger, as it's a key product for veggie-friendly customers.
2. Address the long wait times by improving service efficiency, such as streamlining the ordering process or increasing staff during peak hours.
3. Enhance the ambiance to create a more comfortable and inviting environment for customers, which may help reduce perceived wait times.
4. Offer promotions or loyalty programs to reward frequent customers and encourage repeat visits."
3,"Hmmm. What can I say? Well the Happy Hour prices are very good. The food...not so great; generic chain food. Our server was really friendly. I hope she and all the others are comfortable in their short shorts and cowboy boots! I would think that would get old. Not only are you being constantly ogled by the customers but you have to walk around in that crap! Workplace hazard if you ask me. My biggest concern with this place is their use of plastic cups. Really? Who wants a beer in plastic? What a waste, they get ZERO stars for sustainable business practices. Shame on you Toby Kieth, aren't cowboys supposed to love the outdoors?","hmmm. what can i say? well the happy hour prices are very good. the food...not so great generic chain food. our server was really friendly. i hope she and all the others are comfortable in their short shorts and cowboy boots! i would think that would get old. not only are you being constantly ogled by the customers but you have to walk around in that crap! workplace hazard if you ask me. my biggest concern with this place is their use of plastic cups. really? who wants a beer in plastic? what a waste, they get zero stars for sustainable business practices. shame on you toby kieth, aren't cowboys supposed to love the outdoors?","admiration, optimism, disapproval","[INST] A customer left us a 3-star review: 'hmmm. what can i say? well the happy hour prices are very good. the food...not so great generic chain food. our server was really friendly. i hope she and all the others are comfortable in their short shorts and cowboy boots! i would think that would get old. not only are you being constantly ogled by the customers but you have to walk around in that crap! workplace hazard if you ask me. my biggest concern with this place is their use of plastic cups. really? who wants a beer in plastic? what a waste, they get zero stars for sustainable business practices. shame on you toby kieth, aren't cowboys supposed to love the outdoors?' The customer feels admiration, optimism, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'hmmm. what can i say? well the happy hour prices are very good. the food...not so great generic chain food. our server was really friendly. i hope she and all the others are comfortable in their short shorts and cowboy boots! i would think that would get old. not only are you being constantly ogled by the customers but you have to walk around in that crap! workplace hazard if you ask me. my biggest concern with this place is their use of plastic cups. really? who wants a beer in plastic? what a waste, they get zero stars for sustainable business practices. shame on you toby kieth, aren't cowboys supposed to love the outdoors?' The customer feels admiration, optimism, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Enhance the quality and variety of our menu, aiming for more unique and less generic options.

2. Sustainable Practices: Transition from plastic cups to eco-friendly alternatives for beverages. This will address the customer's concern about our environmental practices.

3. Workplace Attire: Review our dress code to ensure it is comfortable and appropriate for all staff members. This may help alleviate the customer's concern about the server's attire."
3,"Buddy and I popped in here prior to a concert at the Fillmore. We were surprised at the large amount of seating, and the giant picnic tables are really awesome. Personally I was excited to see they had Ass Clown Brewery on tap because I had not tried them yet. So I got a pint of that and boy was it good! I paired it with a brat on pretzel roll. The brat itself was very bland, lacking almost any flavor. The pretzel roll it came on was amazing though, very warm and soft. I will probably come again if a band I want to see is playing and ill try something else for food. My friend said his burger was really good.","buddy and i popped in here prior to a concert at the fillmore. we were surprised at the large amount of seating, and the giant picnic tables are really awesome. personally i was excited to see they had ass clown brewery on tap because i had not tried them yet. so i got a pint of that and boy was it good! i paired it with a brat on pretzel roll. the brat itself was very bland, lacking almost any flavor. the pretzel roll it came on was amazing though, very warm and soft. i will probably come again if a band i want to see is playing and ill try something else for food. my friend said his burger was really good.","excitement, admiration, surprise","[INST] A customer left us a 3-star review: 'buddy and i popped in here prior to a concert at the fillmore. we were surprised at the large amount of seating, and the giant picnic tables are really awesome. personally i was excited to see they had ass clown brewery on tap because i had not tried them yet. so i got a pint of that and boy was it good! i paired it with a brat on pretzel roll. the brat itself was very bland, lacking almost any flavor. the pretzel roll it came on was amazing though, very warm and soft. i will probably come again if a band i want to see is playing and ill try something else for food. my friend said his burger was really good.' The customer feels excitement, admiration, surprise. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'buddy and i popped in here prior to a concert at the fillmore. we were surprised at the large amount of seating, and the giant picnic tables are really awesome. personally i was excited to see they had ass clown brewery on tap because i had not tried them yet. so i got a pint of that and boy was it good! i paired it with a brat on pretzel roll. the brat itself was very bland, lacking almost any flavor. the pretzel roll it came on was amazing though, very warm and soft. i will probably come again if a band i want to see is playing and ill try something else for food. my friend said his burger was really good.' The customer feels excitement, admiration, surprise. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider focusing on enhancing the flavor profile of your food items, particularly the brat. This could involve sourcing higher quality ingredients, refining the cooking process, or consulting with a chef to improve the recipe. Additionally, you might consider offering a wider variety of food options to cater to different tastes. Lastly, maintaining consistent communication with customers about menu changes or improvements could help build anticipation and encourage repeat visits."
3,"Charlotte Douglas International Airport is a complete madhouse, but the cuisine is off the chains. \n\nI had a lay over here and was shocked at the sheer volume for a small market city. You would be forgiven if you mistook this airport for LAX or ORD, it is that busy. Huge lines and very few charging areas for your cell phone will frustrate even a seasoned traveler. \n\nThe food choices however are commendable. If you are hungry you owe it to yourself to seek out Carolina Pit Barbecue in the main terminal as it is the damn truth. Smoky, tender and so moist... truly delicious. A small piece of heaven in a travelers hell.","charlotte douglas international airport is a complete madhouse, but the cuisine is off the chains. n ni had a lay over here and was shocked at the sheer volume for a small market city. you would be forgiven if you mistook this airport for lax or ord, it is that busy. huge lines and very few charging areas for your cell phone will frustrate even a seasoned traveler. n nthe food choices however are commendable. if you are hungry you owe it to yourself to seek out carolina pit barbecue in the main terminal as it is the damn truth. smoky, tender and so moist... truly delicious. a small piece of heaven in a travelers hell.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'charlotte douglas international airport is a complete madhouse, but the cuisine is off the chains. n ni had a lay over here and was shocked at the sheer volume for a small market city. you would be forgiven if you mistook this airport for lax or ord, it is that busy. huge lines and very few charging areas for your cell phone will frustrate even a seasoned traveler. n nthe food choices however are commendable. if you are hungry you owe it to yourself to seek out carolina pit barbecue in the main terminal as it is the damn truth. smoky, tender and so moist... truly delicious. a small piece of heaven in a travelers hell.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'charlotte douglas international airport is a complete madhouse, but the cuisine is off the chains. n ni had a lay over here and was shocked at the sheer volume for a small market city. you would be forgiven if you mistook this airport for lax or ord, it is that busy. huge lines and very few charging areas for your cell phone will frustrate even a seasoned traveler. n nthe food choices however are commendable. if you are hungry you owe it to yourself to seek out carolina pit barbecue in the main terminal as it is the damn truth. smoky, tender and so moist... truly delicious. a small piece of heaven in a travelers hell.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Charlotte Douglas International Airport, we could focus on the following areas:

1. Crowd Management: Reduce the number of passengers during peak hours, or improve the flow of passengers through the airport by optimizing security and immigration checkpoints.

2. Infrastructure: Increase the number of charging stations for electronic devices, as well as seating areas to accommodate the high volume of passengers.

3. Communication: Improve signage and announcements to help passengers navigate the airport more easily, and provide more information about the location of amenities such as charging stations and restrooms."
3,"No real complaints. The room was nice and clean, had all the amenities you could ask for. Not sure if it was just this weekend but it was definitely a young and rowdy crowd. It seemed like everyone was here for a bachelor or bachelorette party and it was crowded even today on Monday. Would definitely stay here again.","no real complaints. the room was nice and clean, had all the amenities you could ask for. not sure if it was just this weekend but it was definitely a young and rowdy crowd. it seemed like everyone was here for a bachelor or bachelorette party and it was crowded even today on monday. would definitely stay here again.","approval, admiration, confusion","[INST] A customer left us a 3-star review: 'no real complaints. the room was nice and clean, had all the amenities you could ask for. not sure if it was just this weekend but it was definitely a young and rowdy crowd. it seemed like everyone was here for a bachelor or bachelorette party and it was crowded even today on monday. would definitely stay here again.' The customer feels approval, admiration, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'no real complaints. the room was nice and clean, had all the amenities you could ask for. not sure if it was just this weekend but it was definitely a young and rowdy crowd. it seemed like everyone was here for a bachelor or bachelorette party and it was crowded even today on monday. would definitely stay here again.' The customer feels approval, admiration, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Address the noise level: Since the customer mentioned a young and rowdy crowd, we could implement measures to manage noise levels, such as clearer signage about quiet hours, or designated areas for louder activities.

2. Offer options for different types of guests: To cater to a wider range of guests, we could offer different packages or rooms tailored to different types of stays, such as a quieter, more relaxed option for couples or families.

3. Communicate crowd expectations: Clearer communication about the typical crowd at the hotel could help manage expectations."
3,"I think this place has a bit of an identity crisis. It's either a fast casual restaurant or its a sit down restaurant. Unfortunately they are charging sit down prices for a fast casual, serve yourself environment. \n\nThe food was decent, but two kabobs dinners and a drink, which you have to get yourself was almost $28.  Wait, now that I think about it, one of the orders was a combo and we never got the onion rings (only choice because they ran out of fries).\n\nFor my liking, the music was a bit too loud. I also found the menu to be a little on the big side and pictures, as someone else mentioned would be a huge help.  A mediterranean/Indian place that serves great burgers could probably work, but you may want to advertise them a little more. Maybe a burger with these flavors and toppings could work to. \n\nAnother suggestion, I saw that the owner felt  it necessary to respond. When you do respond in such a way, it comes off as negative and makes you and your restaurant look bad. There is nothing wrong about being passionate, but I would respond a little differently. Something like \""I am sorry your experience with us did not meet your expectations. We will take your feedback as we continually strive to make our restaurant a better dining experience.\""\n\nI'm a fan of small business and I hope this one succeeds, but there are quite a few places in town to get good kabobs and Indian food.  I think once this place figures out exactly who they are, they can succeed.","i think this place has a bit of an identity crisis. it's either a fast casual restaurant or its a sit down restaurant. unfortunately they are charging sit down prices for a fast casual, serve yourself environment. n nthe food was decent, but two kabobs dinners and a drink, which you have to get yourself was almost 28. wait, now that i think about it, one of the orders was a combo and we never got the onion rings only choice because they ran out of fries . n nfor my liking, the music was a bit too loud. i also found the menu to be a little on the big side and pictures, as someone else mentioned would be a huge help. a mediterranean indian place that serves great burgers could probably work, but you may want to advertise them a little more. maybe a burger with these flavors and toppings could work to. n nanother suggestion, i saw that the owner felt it necessary to respond. when you do respond in such a way, it comes off as negative and makes you and your restaurant look bad. there is nothing wrong about being passionate, but i would respond a little differently. something like i am sorry your experience with us did not meet your expectations. we will take your feedback as we continually strive to make our restaurant a better dining experience. n ni'm a fan of small business and i hope this one succeeds, but there are quite a few places in town to get good kabobs and indian food. i think once this place figures out exactly who they are, they can succeed.","disappointment, neutral, disapproval","[INST] A customer left us a 3-star review: 'i think this place has a bit of an identity crisis. it's either a fast casual restaurant or its a sit down restaurant. unfortunately they are charging sit down prices for a fast casual, serve yourself environment. n nthe food was decent, but two kabobs dinners and a drink, which you have to get yourself was almost 28. wait, now that i think about it, one of the orders was a combo and we never got the onion rings only choice because they ran out of fries . n nfor my liking, the music was a bit too loud. i also found the menu to be a little on the big side and pictures, as someone else mentioned would be a huge help. a mediterranean indian place that serves great burgers could probably work, but you may want to advertise them a little more. maybe a burger with these flavors and toppings could work to. n nanother suggestion, i saw that the owner felt it necessary to respond. when you do respond in such a way, it comes off as negative and makes you and your restaurant look bad. there is nothing wrong about being passionate, but i would respond a little differently. something like i am sorry your experience with us did not meet your expectations. we will take your feedback as we continually strive to make our restaurant a better dining experience. n ni'm a fan of small business and i hope this one succeeds, but there are quite a few places in town to get good kabobs and indian food. i think once this place figures out exactly who they are, they can succeed.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i think this place has a bit of an identity crisis. it's either a fast casual restaurant or its a sit down restaurant. unfortunately they are charging sit down prices for a fast casual, serve yourself environment. n nthe food was decent, but two kabobs dinners and a drink, which you have to get yourself was almost 28. wait, now that i think about it, one of the orders was a combo and we never got the onion rings only choice because they ran out of fries . n nfor my liking, the music was a bit too loud. i also found the menu to be a little on the big side and pictures, as someone else mentioned would be a huge help. a mediterranean indian place that serves great burgers could probably work, but you may want to advertise them a little more. maybe a burger with these flavors and toppings could work to. n nanother suggestion, i saw that the owner felt it necessary to respond. when you do respond in such a way, it comes off as negative and makes you and your restaurant look bad. there is nothing wrong about being passionate, but i would respond a little differently. something like i am sorry your experience with us did not meet your expectations. we will take your feedback as we continually strive to make our restaurant a better dining experience. n ni'm a fan of small business and i hope this one succeeds, but there are quite a few places in town to get good kabobs and indian food. i think once this place figures out exactly who they are, they can succeed.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Clarify the dining environment: Make it clear whether your establishment is a fast casual or sit-down restaurant, and ensure pricing reflects the service provided.

2. Adjust pricing: Review the pricing structure for self-service options to ensure it is competitive with other fast casual restaurants.

3. Improve food variety and quality: Offer a more diverse menu, including pictures, to help customers make informed decisions and cater to a wider range of tastes.

4. Address menu size: Simplify the menu to make it more user-friendly and easier for customers to navigate."
3,"Luckily, we got $50 off when spending $100 via a restaurant.com gift cert!  DEF invest in that if there's any available...I know my friend bought hers years ago but it still worked!\n\nThe bread was really good...even though you pay for one piece of bread (each).  I got the filet mignon but it was just ok...maybe it's because I prefer medium well but got medium for the group?  The fried mac 'n cheese was pretty good but nothing out of the ordinary...the burger was alright as well....nothing really stood out.\n\nI wished the decor was more fancy and loud like it is in other fancy restaurants.  My friend and I also got a free dessert since we said it was our bdays, so yay to that!  Server was really friendly as well.","luckily, we got 50 off when spending 100 via a restaurant.com gift cert! def invest in that if there's any available...i know my friend bought hers years ago but it still worked! n nthe bread was really good...even though you pay for one piece of bread each . i got the filet mignon but it was just ok...maybe it's because i prefer medium well but got medium for the group? the fried mac 'n cheese was pretty good but nothing out of the ordinary...the burger was alright as well....nothing really stood out. n ni wished the decor was more fancy and loud like it is in other fancy restaurants. my friend and i also got a free dessert since we said it was our bdays, so yay to that! server was really friendly as well.","admiration, approval, curiosity","[INST] A customer left us a 3-star review: 'luckily, we got 50 off when spending 100 via a restaurant.com gift cert! def invest in that if there's any available...i know my friend bought hers years ago but it still worked! n nthe bread was really good...even though you pay for one piece of bread each . i got the filet mignon but it was just ok...maybe it's because i prefer medium well but got medium for the group? the fried mac 'n cheese was pretty good but nothing out of the ordinary...the burger was alright as well....nothing really stood out. n ni wished the decor was more fancy and loud like it is in other fancy restaurants. my friend and i also got a free dessert since we said it was our bdays, so yay to that! server was really friendly as well.' The customer feels admiration, approval, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'luckily, we got 50 off when spending 100 via a restaurant.com gift cert! def invest in that if there's any available...i know my friend bought hers years ago but it still worked! n nthe bread was really good...even though you pay for one piece of bread each . i got the filet mignon but it was just ok...maybe it's because i prefer medium well but got medium for the group? the fried mac 'n cheese was pretty good but nothing out of the ordinary...the burger was alright as well....nothing really stood out. n ni wished the decor was more fancy and loud like it is in other fancy restaurants. my friend and i also got a free dessert since we said it was our bdays, so yay to that! server was really friendly as well.' The customer feels admiration, approval, curiosity. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience, consider the following improvements:

1. Cooking preferences: Offer a more detailed explanation of cooking options when ordering, ensuring the customer gets their preferred level of doneness for their steak.

2. Decor: Update the restaurant's decor to create a more upscale atmosphere that aligns with the customer's expectations.

3. Menu variety: Introduce unique, standout dishes that set your restaurant apart from others.

4. Promotions: Continue offering promotions like the restaurant.com gift certificates to attract customers and encourage repeat visits."
3,"I was suprised how much I liked Kahunaville. Sandwiches are all very reasonably priced- around 11 bucks- and very large. The drinks are spendy like most of Vegas but be nice and they pour stiff. I highly recommend a Bombay and tonic yard. \n\nOur server was very friendly and professional, She did a great job especially since one of my group pulled a rude dipshit maneuver with an empty ketchup bottle.","i was suprised how much i liked kahunaville. sandwiches are all very reasonably priced around 11 bucks and very large. the drinks are spendy like most of vegas but be nice and they pour stiff. i highly recommend a bombay and tonic yard. n nour server was very friendly and professional, she did a great job especially since one of my group pulled a rude dipshit maneuver with an empty ketchup bottle.","admiration, surprise, love","[INST] A customer left us a 3-star review: 'i was suprised how much i liked kahunaville. sandwiches are all very reasonably priced around 11 bucks and very large. the drinks are spendy like most of vegas but be nice and they pour stiff. i highly recommend a bombay and tonic yard. n nour server was very friendly and professional, she did a great job especially since one of my group pulled a rude dipshit maneuver with an empty ketchup bottle.' The customer feels admiration, surprise, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i was suprised how much i liked kahunaville. sandwiches are all very reasonably priced around 11 bucks and very large. the drinks are spendy like most of vegas but be nice and they pour stiff. i highly recommend a bombay and tonic yard. n nour server was very friendly and professional, she did a great job especially since one of my group pulled a rude dipshit maneuver with an empty ketchup bottle.' The customer feels admiration, surprise, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Address the pricing of drinks: While the customer appreciates the strong drinks, they find them expensive. Offering more competitive drink prices or occasional promotions could be beneficial.

2. Provide clearer information about condiments: The customer mentions an issue with an empty ketchup bottle, which may indicate a need for better communication about condiment availability or a more efficient refill system.

3. Offer additional seating options: If the customer is part of a larger group, providing more seating options or larger tables could improve their experience."
3,"ended up at The Chanter for one of my work colleague's leaving night.  on arrival we wandered in and found a massive area that had been reserved for our party, so big thumbs up that there was a place to sit for everyone that came :)  i know i'm not old, but i am old enough to appreciate a seat in a pub!!\n\nonce the first round of drinks was ordered, we also put in a food order for a light dinner.  the menu is vaguely similar to wetherspoons bars and the like so basic pub grub with an emphasis on fried food and burgers.  nothing to complain about though as it was good value and from the food i tried it was tasty as well.  just what you need to help soak up drinks on a work night out!  also the drinks were well priced, with a bottle of white being only about \u00a311 and they also offer a student discount if you're lucky enough to have one of those handy student cards!\n\non top of drinks, loads of seats, and decent pub grub this place plays good music and draws in a varied crowd of people!  we happened to be there the friday night before the Scotland v France rugby match so had an abundance of french men about wanting a drink and chat.  i have to say that i really enjoyed my night and that this place is definitely A-OK.  maybe not the most glamourous of venue, but more than acceptable for a good night out with the work colleagues.","ended up at the chanter for one of my work colleague's leaving night. on arrival we wandered in and found a massive area that had been reserved for our party, so big thumbs up that there was a place to sit for everyone that came i know i'm not old, but i am old enough to appreciate a seat in a pub!! n nonce the first round of drinks was ordered, we also put in a food order for a light dinner. the menu is vaguely similar to wetherspoons bars and the like so basic pub grub with an emphasis on fried food and burgers. nothing to complain about though as it was good value and from the food i tried it was tasty as well. just what you need to help soak up drinks on a work night out! also the drinks were well priced, with a bottle of white being only about u00a311 and they also offer a student discount if you're lucky enough to have one of those handy student cards! n non top of drinks, loads of seats, and decent pub grub this place plays good music and draws in a varied crowd of people! we happened to be there the friday night before the scotland v france rugby match so had an abundance of french men about wanting a drink and chat. i have to say that i really enjoyed my night and that this place is definitely a ok. maybe not the most glamourous of venue, but more than acceptable for a good night out with the work colleagues.","neutral, approval, joy","[INST] A customer left us a 3-star review: 'ended up at the chanter for one of my work colleague's leaving night. on arrival we wandered in and found a massive area that had been reserved for our party, so big thumbs up that there was a place to sit for everyone that came i know i'm not old, but i am old enough to appreciate a seat in a pub!! n nonce the first round of drinks was ordered, we also put in a food order for a light dinner. the menu is vaguely similar to wetherspoons bars and the like so basic pub grub with an emphasis on fried food and burgers. nothing to complain about though as it was good value and from the food i tried it was tasty as well. just what you need to help soak up drinks on a work night out! also the drinks were well priced, with a bottle of white being only about u00a311 and they also offer a student discount if you're lucky enough to have one of those handy student cards! n non top of drinks, loads of seats, and decent pub grub this place plays good music and draws in a varied crowd of people! we happened to be there the friday night before the scotland v france rugby match so had an abundance of french men about wanting a drink and chat. i have to say that i really enjoyed my night and that this place is definitely a ok. maybe not the most glamourous of venue, but more than acceptable for a good night out with the work colleagues.' The customer feels neutral, approval, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'ended up at the chanter for one of my work colleague's leaving night. on arrival we wandered in and found a massive area that had been reserved for our party, so big thumbs up that there was a place to sit for everyone that came i know i'm not old, but i am old enough to appreciate a seat in a pub!! n nonce the first round of drinks was ordered, we also put in a food order for a light dinner. the menu is vaguely similar to wetherspoons bars and the like so basic pub grub with an emphasis on fried food and burgers. nothing to complain about though as it was good value and from the food i tried it was tasty as well. just what you need to help soak up drinks on a work night out! also the drinks were well priced, with a bottle of white being only about u00a311 and they also offer a student discount if you're lucky enough to have one of those handy student cards! n non top of drinks, loads of seats, and decent pub grub this place plays good music and draws in a varied crowd of people! we happened to be there the friday night before the scotland v france rugby match so had an abundance of french men about wanting a drink and chat. i have to say that i really enjoyed my night and that this place is definitely a ok. maybe not the most glamourous of venue, but more than acceptable for a good night out with the work colleagues.' The customer feels neutral, approval, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Maintain the availability of ample seating for larger parties, as this seems to be a significant positive aspect for the customer.

2. Enhance the ambiance by playing a more diverse selection of music to cater to a wider audience, as mentioned in the review.

3. Offer a more extensive menu with a variety of options, possibly with a focus on healthier or non-fried dishes to cater to a broader range of preferences.

4. Consider implementing a loyalty program or offering special promotions for regular customers, as this could encourage repeat visits."
3,Foods okay. The chips were cooked there and its kinda quiet inside and not busy at all when I came on a Thursday's at 330 pm. I did a Togo order ...and order a salad ....and when I finally went to eat my salad ...they did not put a fork in there.....I was to far to go back....Was upset about that ...and the atmosphere was down ....the sandwich guy looked mad.... and the girl at the register was a little sad ...like she didn't want to be there.....this was my experience when I went.... Wow it's been sitting in rough draft for 1 or 2 years.... I wonder if it's still there and if so.... Is it the same ?,foods okay. the chips were cooked there and its kinda quiet inside and not busy at all when i came on a thursday's at 330 pm. i did a togo order ...and order a salad ....and when i finally went to eat my salad ...they did not put a fork in there.....i was to far to go back....was upset about that ...and the atmosphere was down ....the sandwich guy looked mad.... and the girl at the register was a little sad ...like she didn't want to be there.....this was my experience when i went.... wow it's been sitting in rough draft for 1 or 2 years.... i wonder if it's still there and if so.... is it the same ?,"sadness, disappointment, neutral","[INST] A customer left us a 3-star review: 'foods okay. the chips were cooked there and its kinda quiet inside and not busy at all when i came on a thursday's at 330 pm. i did a togo order ...and order a salad ....and when i finally went to eat my salad ...they did not put a fork in there.....i was to far to go back....was upset about that ...and the atmosphere was down ....the sandwich guy looked mad.... and the girl at the register was a little sad ...like she didn't want to be there.....this was my experience when i went.... wow it's been sitting in rough draft for 1 or 2 years.... i wonder if it's still there and if so.... is it the same ?' The customer feels sadness, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'foods okay. the chips were cooked there and its kinda quiet inside and not busy at all when i came on a thursday's at 330 pm. i did a togo order ...and order a salad ....and when i finally went to eat my salad ...they did not put a fork in there.....i was to far to go back....was upset about that ...and the atmosphere was down ....the sandwich guy looked mad.... and the girl at the register was a little sad ...like she didn't want to be there.....this was my experience when i went.... wow it's been sitting in rough draft for 1 or 2 years.... i wonder if it's still there and if so.... is it the same ?' The customer feels sadness, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on several key areas:

1. Food Quality: Ensure consistency in food preparation, particularly with the chips, to meet customer expectations.

2. Service: Train staff to provide friendly and attentive service. This includes checking for necessary items like forks in takeout orders and ensuring a welcoming atmosphere.

3. Timing: Consider adjusting operating hours or staffing levels to increase foot traffic and create a more lively atmosphere, especially during off-peak hours like the customer's visit on a Thursday at 3:30 PM."
3,"After Harlow's down the road was so packed we couldn't park, we decided to give this new breakfast cafe a try.  The portions are extremely generous and overall the food was really good.  The prices are a little high I think, but not so much that I wouldn't return.  I knocked down a star because the ham I received was \""off\"" and tasted like it was past it's shelf life, and the oj was just so-so.  They do give complimentary chocolate covered strawberries that are epic!","after harlow's down the road was so packed we couldn't park, we decided to give this new breakfast cafe a try. the portions are extremely generous and overall the food was really good. the prices are a little high i think, but not so much that i wouldn't return. i knocked down a star because the ham i received was off and tasted like it was past it's shelf life, and the oj was just so so. they do give complimentary chocolate covered strawberries that are epic!","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'after harlow's down the road was so packed we couldn't park, we decided to give this new breakfast cafe a try. the portions are extremely generous and overall the food was really good. the prices are a little high i think, but not so much that i wouldn't return. i knocked down a star because the ham i received was off and tasted like it was past it's shelf life, and the oj was just so so. they do give complimentary chocolate covered strawberries that are epic!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'after harlow's down the road was so packed we couldn't park, we decided to give this new breakfast cafe a try. the portions are extremely generous and overall the food was really good. the prices are a little high i think, but not so much that i wouldn't return. i knocked down a star because the ham i received was off and tasted like it was past it's shelf life, and the oj was just so so. they do give complimentary chocolate covered strawberries that are epic!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially earn a higher rating, consider the following actions:

1. Ensure the quality of food, particularly perishable items like ham, to meet customer expectations. This may involve improving storage and handling practices.

2. Offer a fresh orange juice option or improve the current OJ to meet the customer's taste preferences.

3. Maintain the complimentary chocolate-covered strawberries as a highlight of the dining experience, as the customer seemed to appreciate this aspect.

4. Consider offering a discount or compensation for the off-tasting ham to show appreciation for the customer's feedback and encourage a return visit."
3,"Tasty but so damn expensive.\n\nWe stayed at the Vdara and because there's not much food option at Vdara, decided to order pizzas for carry-out.  Went for the Gotham, which is sorta like a meat-lovers with a spicy kick, and the North Beach, which is a pizza with clams, smoked mozzarella, sweet onions, and oregano.  \n\nGotham's tasty, just as expected, especially if you're a fan of pepperoni and/or salami.  The North Beach was sort of a gamble since we wanted to try something different and man, we lost.  We expected a pizza with clams sprinkled onto the pizza, but what you get is actually one clam in the shell per slice.  Yup, 8 slices, 8 clams.  After you eat the one clam, it's just a cheese pizza essentially.  The smoked mozz and sweet onions was very tasty though.\n\nWe also ordered an order of wings after the girl on the phone said it was very delicious, and she was right, it was very tasty!  Not really a buffalo sauce, but it does have a slight kick and sweetness to it.  We were quite glad we were convinced to order it haha.\n\nNow, for the price, each pizza is close to $30 (why we also thought there would be more clams), and for some reason the wings aren't on the online menu when we ordered so we didn't know, but our bill was $90+ with two cokes after taxes.  We knew Vegas was expensive but man, $90+ for pizza and wings was sorta crazy.  \n\nThey sell by the slice as well, but I think I'd rather walk a little more to Cosmo and eat Secret Pizza next time.","tasty but so damn expensive. n nwe stayed at the vdara and because there's not much food option at vdara, decided to order pizzas for carry out. went for the gotham, which is sorta like a meat lovers with a spicy kick, and the north beach, which is a pizza with clams, smoked mozzarella, sweet onions, and oregano. n ngotham's tasty, just as expected, especially if you're a fan of pepperoni and or salami. the north beach was sort of a gamble since we wanted to try something different and man, we lost. we expected a pizza with clams sprinkled onto the pizza, but what you get is actually one clam in the shell per slice. yup, 8 slices, 8 clams. after you eat the one clam, it's just a cheese pizza essentially. the smoked mozz and sweet onions was very tasty though. n nwe also ordered an order of wings after the girl on the phone said it was very delicious, and she was right, it was very tasty! not really a buffalo sauce, but it does have a slight kick and sweetness to it. we were quite glad we were convinced to order it haha. n nnow, for the price, each pizza is close to 30 why we also thought there would be more clams , and for some reason the wings aren't on the online menu when we ordered so we didn't know, but our bill was 90 with two cokes after taxes. we knew vegas was expensive but man, 90 for pizza and wings was sorta crazy. n nthey sell by the slice as well, but i think i'd rather walk a little more to cosmo and eat secret pizza next time.","neutral, approval, admiration","[INST] A customer left us a 3-star review: 'tasty but so damn expensive. n nwe stayed at the vdara and because there's not much food option at vdara, decided to order pizzas for carry out. went for the gotham, which is sorta like a meat lovers with a spicy kick, and the north beach, which is a pizza with clams, smoked mozzarella, sweet onions, and oregano. n ngotham's tasty, just as expected, especially if you're a fan of pepperoni and or salami. the north beach was sort of a gamble since we wanted to try something different and man, we lost. we expected a pizza with clams sprinkled onto the pizza, but what you get is actually one clam in the shell per slice. yup, 8 slices, 8 clams. after you eat the one clam, it's just a cheese pizza essentially. the smoked mozz and sweet onions was very tasty though. n nwe also ordered an order of wings after the girl on the phone said it was very delicious, and she was right, it was very tasty! not really a buffalo sauce, but it does have a slight kick and sweetness to it. we were quite glad we were convinced to order it haha. n nnow, for the price, each pizza is close to 30 why we also thought there would be more clams , and for some reason the wings aren't on the online menu when we ordered so we didn't know, but our bill was 90 with two cokes after taxes. we knew vegas was expensive but man, 90 for pizza and wings was sorta crazy. n nthey sell by the slice as well, but i think i'd rather walk a little more to cosmo and eat secret pizza next time.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'tasty but so damn expensive. n nwe stayed at the vdara and because there's not much food option at vdara, decided to order pizzas for carry out. went for the gotham, which is sorta like a meat lovers with a spicy kick, and the north beach, which is a pizza with clams, smoked mozzarella, sweet onions, and oregano. n ngotham's tasty, just as expected, especially if you're a fan of pepperoni and or salami. the north beach was sort of a gamble since we wanted to try something different and man, we lost. we expected a pizza with clams sprinkled onto the pizza, but what you get is actually one clam in the shell per slice. yup, 8 slices, 8 clams. after you eat the one clam, it's just a cheese pizza essentially. the smoked mozz and sweet onions was very tasty though. n nwe also ordered an order of wings after the girl on the phone said it was very delicious, and she was right, it was very tasty! not really a buffalo sauce, but it does have a slight kick and sweetness to it. we were quite glad we were convinced to order it haha. n nnow, for the price, each pizza is close to 30 why we also thought there would be more clams , and for some reason the wings aren't on the online menu when we ordered so we didn't know, but our bill was 90 with two cokes after taxes. we knew vegas was expensive but man, 90 for pizza and wings was sorta crazy. n nthey sell by the slice as well, but i think i'd rather walk a little more to cosmo and eat secret pizza next time.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Clarify menu items: Provide clearer descriptions of menu items, especially those that may have unique presentations or ingredients. In this case, the customer was surprised by the presentation of the North Beach pizza.

2. Offer value-oriented options: Consider offering larger portions or special deals for customers ordering multiple items. This could help address the customer's perception of high prices.

3. Improve communication: Ensure that phone representatives provide accurate and complete information about menu items, prices, and promotions. In this case, the customer was unaware of the wings being available for order."
3,"I get what Duo do (provide shoes of varying widths to fit all sizes of calves and feet) and I find it admirable to a point, but I don't think this store is particularly good. I've never really had a problem getting boots or shoes to fit elsewhere, so I'm probably not their ideal customer, but I can't help feeling that they could do what they do in a much better way. The styles are all very pedestrian and the large store always seems to be pretty empty - of stock and customers. I've been in to browse on a couple of occasions and the assistants have never once approached to help me (probably because it would take them ten minutes to walk the length of the shop). This place would be much better if they filled it up with a few more pairs of shoes and some more attentive staff.","i get what duo do provide shoes of varying widths to fit all sizes of calves and feet and i find it admirable to a point, but i don't think this store is particularly good. i've never really had a problem getting boots or shoes to fit elsewhere, so i'm probably not their ideal customer, but i can't help feeling that they could do what they do in a much better way. the styles are all very pedestrian and the large store always seems to be pretty empty of stock and customers. i've been in to browse on a couple of occasions and the assistants have never once approached to help me probably because it would take them ten minutes to walk the length of the shop . this place would be much better if they filled it up with a few more pairs of shoes and some more attentive staff.","disapproval, disappointment, neutral","[INST] A customer left us a 3-star review: 'i get what duo do provide shoes of varying widths to fit all sizes of calves and feet and i find it admirable to a point, but i don't think this store is particularly good. i've never really had a problem getting boots or shoes to fit elsewhere, so i'm probably not their ideal customer, but i can't help feeling that they could do what they do in a much better way. the styles are all very pedestrian and the large store always seems to be pretty empty of stock and customers. i've been in to browse on a couple of occasions and the assistants have never once approached to help me probably because it would take them ten minutes to walk the length of the shop . this place would be much better if they filled it up with a few more pairs of shoes and some more attentive staff.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i get what duo do provide shoes of varying widths to fit all sizes of calves and feet and i find it admirable to a point, but i don't think this store is particularly good. i've never really had a problem getting boots or shoes to fit elsewhere, so i'm probably not their ideal customer, but i can't help feeling that they could do what they do in a much better way. the styles are all very pedestrian and the large store always seems to be pretty empty of stock and customers. i've been in to browse on a couple of occasions and the assistants have never once approached to help me probably because it would take them ten minutes to walk the length of the shop . this place would be much better if they filled it up with a few more pairs of shoes and some more attentive staff.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Inventory Management: Ensure a wider variety of styles and sizes are consistently available in the store to cater to a broader customer base.

2. Store Layout: Improve the store layout to make it more accessible for staff to assist customers, reducing the perceived distance between them.

3. Staff Training: Train staff to approach customers more proactively and provide better customer service, making them feel valued and attended to.

4. Product Quality: Continuously evaluate and improve the quality of the shoes to ensure they meet customer expectations and are competitive with other stores."
3,Is a pretty large storage facility with a lot of different size units. The facility is pretty clean. I use it to store files so I have the smaller unit they offer.  People in the office seem pretty nice. My only complaints I have are how much dust gets into the units and how far away it is from my house.  They could use better doors to seal out the dust.,is a pretty large storage facility with a lot of different size units. the facility is pretty clean. i use it to store files so i have the smaller unit they offer. people in the office seem pretty nice. my only complaints i have are how much dust gets into the units and how far away it is from my house. they could use better doors to seal out the dust.,"admiration, neutral, approval","[INST] A customer left us a 3-star review: 'is a pretty large storage facility with a lot of different size units. the facility is pretty clean. i use it to store files so i have the smaller unit they offer. people in the office seem pretty nice. my only complaints i have are how much dust gets into the units and how far away it is from my house. they could use better doors to seal out the dust.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'is a pretty large storage facility with a lot of different size units. the facility is pretty clean. i use it to store files so i have the smaller unit they offer. people in the office seem pretty nice. my only complaints i have are how much dust gets into the units and how far away it is from my house. they could use better doors to seal out the dust.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Install dust-proof doors or seals on storage units to minimize dust accumulation.
2. Offer a pick-up and delivery service to reduce the distance between the storage facility and the customer's home.
3. Regularly clean and maintain the facility to ensure a clean environment for all customers.
4. Provide information about the measures taken to prevent dust accumulation and maintain cleanliness in the facility.
5. Offer discounts or incentives for longer-term storage contracts to show appreciation for the customer's business.
6. Train staff to be more proactive in addressing customer concerns and providing exceptional service."
3,"Ahhh buffets... pretty good I guess if you want to gorge yourself.  I wasn't totally in a buffet mood when I went, so needless to say I got a little grossed out by the aggressive behaviour going down around the steamed crab leg tray.  We went on a Sunday night, and it was swarmed with people, so they have got to be doing something right!  Tin Tin has a wide variety of chinese dishes, steamed crab legs and oysters, lots of shrimp, a sushi buffet, and the classic kiddy table with some french fries and mac and cheese, and an ice cream machine - which scores BIG points with me.  All that being said, I felt like everything I ate (except the ice cream) had a slick of oil over it.  The sushi table had some decent looking stuff on it, but I didn't dig in. \n\nWill only return when I'm famished.","ahhh buffets... pretty good i guess if you want to gorge yourself. i wasn't totally in a buffet mood when i went, so needless to say i got a little grossed out by the aggressive behaviour going down around the steamed crab leg tray. we went on a sunday night, and it was swarmed with people, so they have got to be doing something right! tin tin has a wide variety of chinese dishes, steamed crab legs and oysters, lots of shrimp, a sushi buffet, and the classic kiddy table with some french fries and mac and cheese, and an ice cream machine which scores big points with me. all that being said, i felt like everything i ate except the ice cream had a slick of oil over it. the sushi table had some decent looking stuff on it, but i didn't dig in. n nwill only return when i'm famished.","admiration, disappointment, approval","[INST] A customer left us a 3-star review: 'ahhh buffets... pretty good i guess if you want to gorge yourself. i wasn't totally in a buffet mood when i went, so needless to say i got a little grossed out by the aggressive behaviour going down around the steamed crab leg tray. we went on a sunday night, and it was swarmed with people, so they have got to be doing something right! tin tin has a wide variety of chinese dishes, steamed crab legs and oysters, lots of shrimp, a sushi buffet, and the classic kiddy table with some french fries and mac and cheese, and an ice cream machine which scores big points with me. all that being said, i felt like everything i ate except the ice cream had a slick of oil over it. the sushi table had some decent looking stuff on it, but i didn't dig in. n nwill only return when i'm famished.' The customer feels admiration, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'ahhh buffets... pretty good i guess if you want to gorge yourself. i wasn't totally in a buffet mood when i went, so needless to say i got a little grossed out by the aggressive behaviour going down around the steamed crab leg tray. we went on a sunday night, and it was swarmed with people, so they have got to be doing something right! tin tin has a wide variety of chinese dishes, steamed crab legs and oysters, lots of shrimp, a sushi buffet, and the classic kiddy table with some french fries and mac and cheese, and an ice cream machine which scores big points with me. all that being said, i felt like everything i ate except the ice cream had a slick of oil over it. the sushi table had some decent looking stuff on it, but i didn't dig in. n nwill only return when i'm famished.' The customer feels admiration, disappointment, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Crowd Control: To reduce the aggressive behavior around the steamed crab leg tray, consider implementing a queue system or limiting the number of customers at each station.

2. Cleanliness: Address the issue of food having a slick of oil over it. This could be due to improper food preparation or storage. Ensuring food is properly cleaned and seasoned could help improve this issue.

3. Staff Training: Train staff to be more attentive and courteous, especially during busy periods. This could help reduce the customer's feelings of being overwhelmed."
3,not a bad hotel option if you are on a budget BUT not as luxurious/new as the other hotels in Las Vegas \n\nCan't complain since staff is nice & were helpful w/ our complicated room situation! (we went to diamond member check-in even though we weren't members and they still helped us out!! So great in a stressful time)\n\ndidnt have a pool open during our stay... that was kind of lame.. I think it's temporary\n\nNOTE: it's connected to the paris hotel,not a bad hotel option if you are on a budget but not as luxurious new as the other hotels in las vegas n ncan't complain since staff is nice were helpful w our complicated room situation! we went to diamond member check in even though we weren't members and they still helped us out!! so great in a stressful time n ndidnt have a pool open during our stay... that was kind of lame.. i think it's temporary n nnote it's connected to the paris hotel,"admiration, disappointment, neutral","[INST] A customer left us a 3-star review: 'not a bad hotel option if you are on a budget but not as luxurious new as the other hotels in las vegas n ncan't complain since staff is nice were helpful w our complicated room situation! we went to diamond member check in even though we weren't members and they still helped us out!! so great in a stressful time n ndidnt have a pool open during our stay... that was kind of lame.. i think it's temporary n nnote it's connected to the paris hotel' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'not a bad hotel option if you are on a budget but not as luxurious new as the other hotels in las vegas n ncan't complain since staff is nice were helpful w our complicated room situation! we went to diamond member check in even though we weren't members and they still helped us out!! so great in a stressful time n ndidnt have a pool open during our stay... that was kind of lame.. i think it's temporary n nnote it's connected to the paris hotel' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Maintain the hotel's facilities: Ensure that all amenities, such as the pool, are operational and well-maintained. If there are temporary closures, communicate this information effectively to guests.

2. Enhance the luxury experience: While the hotel may cater to budget-conscious travelers, consider ways to elevate the overall experience to meet the expectations of customers seeking a more luxurious stay. This could include upgrading room decor, offering premium amenities, or providing additional services."
3,"I stayed here with my husband for 3 nights in November. The hotel is pretty nice and the staff is really helpful and friendly.\n\nThe casino has a great \""natural light effect\"" illumination so you always feel it's noon! The downside is that it's really small and I felt there wasn't enough waitress to bring you drinks... so you had to be paying attention to see if a waitress passed by instead of focusing in your sloth machine...\n\nThe breakfast buffet was really good... get there 10mins before 9am and you'll save like 2hrs of queue!\n\nThe shoppes are meh... definitely go to other hotels and you'll find better ones...\n\nThe rooms are spacious and the bathroom is really clean. The thing that surprised me the most (and that's why I took 2 stars off) was that the last day of our stay, I was looking for an earring that had fallen on the carpet and I saw AN OLD SHOE under the bed! A disgusting dusty old shoe!!. That made me feel that they don't do the cleaning that well... o_O Thank God it was the last day!\n\nI think next time we are in Vegas we will definitely stay in another hotel...","i stayed here with my husband for 3 nights in november. the hotel is pretty nice and the staff is really helpful and friendly. n nthe casino has a great natural light effect illumination so you always feel it's noon! the downside is that it's really small and i felt there wasn't enough waitress to bring you drinks... so you had to be paying attention to see if a waitress passed by instead of focusing in your sloth machine... n nthe breakfast buffet was really good... get there 10mins before 9am and you'll save like 2hrs of queue! n nthe shoppes are meh... definitely go to other hotels and you'll find better ones... n nthe rooms are spacious and the bathroom is really clean. the thing that surprised me the most and that's why i took 2 stars off was that the last day of our stay, i was looking for an earring that had fallen on the carpet and i saw an old shoe under the bed! a disgusting dusty old shoe!!. that made me feel that they don't do the cleaning that well... o o thank god it was the last day! n ni think next time we are in vegas we will definitely stay in another hotel...","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'i stayed here with my husband for 3 nights in november. the hotel is pretty nice and the staff is really helpful and friendly. n nthe casino has a great natural light effect illumination so you always feel it's noon! the downside is that it's really small and i felt there wasn't enough waitress to bring you drinks... so you had to be paying attention to see if a waitress passed by instead of focusing in your sloth machine... n nthe breakfast buffet was really good... get there 10mins before 9am and you'll save like 2hrs of queue! n nthe shoppes are meh... definitely go to other hotels and you'll find better ones... n nthe rooms are spacious and the bathroom is really clean. the thing that surprised me the most and that's why i took 2 stars off was that the last day of our stay, i was looking for an earring that had fallen on the carpet and i saw an old shoe under the bed! a disgusting dusty old shoe!!. that made me feel that they don't do the cleaning that well... o o thank god it was the last day! n ni think next time we are in vegas we will definitely stay in another hotel...' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i stayed here with my husband for 3 nights in november. the hotel is pretty nice and the staff is really helpful and friendly. n nthe casino has a great natural light effect illumination so you always feel it's noon! the downside is that it's really small and i felt there wasn't enough waitress to bring you drinks... so you had to be paying attention to see if a waitress passed by instead of focusing in your sloth machine... n nthe breakfast buffet was really good... get there 10mins before 9am and you'll save like 2hrs of queue! n nthe shoppes are meh... definitely go to other hotels and you'll find better ones... n nthe rooms are spacious and the bathroom is really clean. the thing that surprised me the most and that's why i took 2 stars off was that the last day of our stay, i was looking for an earring that had fallen on the carpet and i saw an old shoe under the bed! a disgusting dusty old shoe!!. that made me feel that they don't do the cleaning that well... o o thank god it was the last day! n ni think next time we are in vegas we will definitely stay in another hotel...' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staffing: Ensure there are enough waitstaff to attend to guests in the casino, particularly during peak hours.

2. Cleanliness: Improve the cleaning standards, especially in guest rooms. Particular attention should be paid to areas that guests might not expect, such as under the bed.

3. Communication: Consider implementing a system to notify guests when their requested items (like drinks) are on the way, so they can focus on their activities without having to constantly look for a waitstaff member."
3,"I am quite pleased that there is still one around at this point. In San Diego, they were all converted to Chic-Fil-A (however we don't have one of those here and they are the bomb). We used the drive-thru which was speedy but when I got the the picture covered drive-thru they did not have the Glazed Kreme filled listed as one of the choices. I asked the guy in the drive thru speaker if they had any and he said no. I asked if they had been discontinued, but he didn't respond. He then came back and asked how many I wanted, and I asked how many he really had. He responded 4, and we took all four. I am not sure why they told us that they didn't have any, or why its not on the sign anymore but in the end, I got my fave donut.","i am quite pleased that there is still one around at this point. in san diego, they were all converted to chic fil a however we don't have one of those here and they are the bomb . we used the drive thru which was speedy but when i got the the picture covered drive thru they did not have the glazed kreme filled listed as one of the choices. i asked the guy in the drive thru speaker if they had any and he said no. i asked if they had been discontinued, but he didn't respond. he then came back and asked how many i wanted, and i asked how many he really had. he responded 4, and we took all four. i am not sure why they told us that they didn't have any, or why its not on the sign anymore but in the end, i got my fave donut.","neutral, disapproval, disappointment","[INST] A customer left us a 3-star review: 'i am quite pleased that there is still one around at this point. in san diego, they were all converted to chic fil a however we don't have one of those here and they are the bomb . we used the drive thru which was speedy but when i got the the picture covered drive thru they did not have the glazed kreme filled listed as one of the choices. i asked the guy in the drive thru speaker if they had any and he said no. i asked if they had been discontinued, but he didn't respond. he then came back and asked how many i wanted, and i asked how many he really had. he responded 4, and we took all four. i am not sure why they told us that they didn't have any, or why its not on the sign anymore but in the end, i got my fave donut.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i am quite pleased that there is still one around at this point. in san diego, they were all converted to chic fil a however we don't have one of those here and they are the bomb . we used the drive thru which was speedy but when i got the the picture covered drive thru they did not have the glazed kreme filled listed as one of the choices. i asked the guy in the drive thru speaker if they had any and he said no. i asked if they had been discontinued, but he didn't respond. he then came back and asked how many i wanted, and i asked how many he really had. he responded 4, and we took all four. i am not sure why they told us that they didn't have any, or why its not on the sign anymore but in the end, i got my fave donut.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Clarify menu options: Ensure that all menu items are clearly listed and visible, both in-store and online. If there are any temporary or permanent changes to the menu, communicate these changes effectively to customers.

2. Train staff on menu items: Ensure that all staff members are well-versed in the menu, including any specialty items like the glazed kreme-filled donut. They should be able to answer customer inquiries accurately and provide helpful suggestions.

3. Improve communication: When a menu item is temporarily unavailable, provide clear and concise information to customers."
3,"Was here for a KYOT Wine-Down-Wednesday event a couple of years ago.  The bar area was packed.  Stood around waiting for a table to open up- very uncomfortable as the area is pretty small.  \n\nI remember trying the New England clam chowder.  Tasty, but it had too much potatoes and not enough clams.  Had something else, but can't recall which, and the current menu online reflects a few changes.  \n\nI do recall thinking I would like to come back and have lunch or dinner there, so I'm giving it three stars.","was here for a kyot wine down wednesday event a couple of years ago. the bar area was packed. stood around waiting for a table to open up very uncomfortable as the area is pretty small. n ni remember trying the new england clam chowder. tasty, but it had too much potatoes and not enough clams. had something else, but can't recall which, and the current menu online reflects a few changes. n ni do recall thinking i would like to come back and have lunch or dinner there, so i'm giving it three stars.","neutral, approval, admiration","[INST] A customer left us a 3-star review: 'was here for a kyot wine down wednesday event a couple of years ago. the bar area was packed. stood around waiting for a table to open up very uncomfortable as the area is pretty small. n ni remember trying the new england clam chowder. tasty, but it had too much potatoes and not enough clams. had something else, but can't recall which, and the current menu online reflects a few changes. n ni do recall thinking i would like to come back and have lunch or dinner there, so i'm giving it three stars.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'was here for a kyot wine down wednesday event a couple of years ago. the bar area was packed. stood around waiting for a table to open up very uncomfortable as the area is pretty small. n ni remember trying the new england clam chowder. tasty, but it had too much potatoes and not enough clams. had something else, but can't recall which, and the current menu online reflects a few changes. n ni do recall thinking i would like to come back and have lunch or dinner there, so i'm giving it three stars.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Improve seating arrangements: To alleviate discomfort during busy events like the Kyoto Wine Down Wednesday, consider expanding the bar area or implementing a reservation system for seating.

2. Balance ingredients in dishes: Address the issue of the New England clam chowder having too many potatoes and not enough clams by adjusting the recipe to better balance the ingredients.

3. Maintain menu consistency: Ensure that the menu online accurately reflects the current offerings to prevent confusion for returning customers."
3,"I actually went here twice this past weekend while my parents were in town. We first popped in for dinner and then again for the breakfast buffet. It's worth mentioning that there is actually a breakfast and a brunch buffet with varied times, a bit of a varied menu and a few dollars more for brunch.\n\nIn order of how much I appreciated each, I would say the wait-staff deserves the gold, the atmosphere and decor the silver and the food gets the bronze. Now, the same way I wouldn't complain about a bronze medal I really can't complain about the food. However, I truly can't rave about it. So much so that I needed to knock two stars off.\n\nWhat Pike's has effectively proven to be for me is a close-by place to grab a good meal at a good price without much hassle. Nothing stands out and I'm never craving it but a good stand-by none-the-less.\n\nDisclaimer: This can very well be grounds for an updated review in the coming weeks but the most I've experienced in way of desserts here is a SIP of a milkshake. The cakes on display look great and a slice of one with a milkshake on the side could nudge me to add a 4th star.","i actually went here twice this past weekend while my parents were in town. we first popped in for dinner and then again for the breakfast buffet. it's worth mentioning that there is actually a breakfast and a brunch buffet with varied times, a bit of a varied menu and a few dollars more for brunch. n nin order of how much i appreciated each, i would say the wait staff deserves the gold, the atmosphere and decor the silver and the food gets the bronze. now, the same way i wouldn't complain about a bronze medal i really can't complain about the food. however, i truly can't rave about it. so much so that i needed to knock two stars off. n nwhat pike's has effectively proven to be for me is a close by place to grab a good meal at a good price without much hassle. nothing stands out and i'm never craving it but a good stand by none the less. n ndisclaimer this can very well be grounds for an updated review in the coming weeks but the most i've experienced in way of desserts here is a sip of a milkshake. the cakes on display look great and a slice of one with a milkshake on the side could nudge me to add a 4th star.","neutral, approval, admiration","[INST] A customer left us a 3-star review: 'i actually went here twice this past weekend while my parents were in town. we first popped in for dinner and then again for the breakfast buffet. it's worth mentioning that there is actually a breakfast and a brunch buffet with varied times, a bit of a varied menu and a few dollars more for brunch. n nin order of how much i appreciated each, i would say the wait staff deserves the gold, the atmosphere and decor the silver and the food gets the bronze. now, the same way i wouldn't complain about a bronze medal i really can't complain about the food. however, i truly can't rave about it. so much so that i needed to knock two stars off. n nwhat pike's has effectively proven to be for me is a close by place to grab a good meal at a good price without much hassle. nothing stands out and i'm never craving it but a good stand by none the less. n ndisclaimer this can very well be grounds for an updated review in the coming weeks but the most i've experienced in way of desserts here is a sip of a milkshake. the cakes on display look great and a slice of one with a milkshake on the side could nudge me to add a 4th star.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i actually went here twice this past weekend while my parents were in town. we first popped in for dinner and then again for the breakfast buffet. it's worth mentioning that there is actually a breakfast and a brunch buffet with varied times, a bit of a varied menu and a few dollars more for brunch. n nin order of how much i appreciated each, i would say the wait staff deserves the gold, the atmosphere and decor the silver and the food gets the bronze. now, the same way i wouldn't complain about a bronze medal i really can't complain about the food. however, i truly can't rave about it. so much so that i needed to knock two stars off. n nwhat pike's has effectively proven to be for me is a close by place to grab a good meal at a good price without much hassle. nothing stands out and i'm never craving it but a good stand by none the less. n ndisclaimer this can very well be grounds for an updated review in the coming weeks but the most i've experienced in way of desserts here is a sip of a milkshake. the cakes on display look great and a slice of one with a milkshake on the side could nudge me to add a 4th star.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Enhance the food quality and variety: The customer mentioned that the food was good but didn't rave about it. To encourage a more positive review in the future, we could consider improving the food quality and offering a more diverse menu.

2. Offer a wider range of desserts: The customer mentioned that they haven't tried many desserts and that a dessert could potentially improve their experience. Offering a wider range of desserts, especially ones that complement the milkshakes, could encourage the customer to return and potentially increase their rating."
3,"Way over priced!\n\nIt is a nice hotel, but not for the price you pay...at these rates you could have creme de la creme at a Ritz. I will say everybody was really nice and friendly. The room is nice, but the sheets a little rough. The pools are okay. For me the pools and the building are not that asethically appealing and kind of blah. Loved seeing the bunnies on the way to the pool. The running trail I thought would go around the golf course it nothing but a trail along the main roads...disappointed so I turned back. The Nellie restaurant was bad and the menu at the pool is very small and not fantastic but decent...again not what is expected at the caliber of a hotel such as this. I did love the bagpipes in the evenings. \n\nMehhh I will try another resort if I ever go back to Scottsdale.","way over priced! n nit is a nice hotel, but not for the price you pay...at these rates you could have creme de la creme at a ritz. i will say everybody was really nice and friendly. the room is nice, but the sheets a little rough. the pools are okay. for me the pools and the building are not that asethically appealing and kind of blah. loved seeing the bunnies on the way to the pool. the running trail i thought would go around the golf course it nothing but a trail along the main roads...disappointed so i turned back. the nellie restaurant was bad and the menu at the pool is very small and not fantastic but decent...again not what is expected at the caliber of a hotel such as this. i did love the bagpipes in the evenings. n nmehhh i will try another resort if i ever go back to scottsdale.","disappointment, disapproval, love","[INST] A customer left us a 3-star review: 'way over priced! n nit is a nice hotel, but not for the price you pay...at these rates you could have creme de la creme at a ritz. i will say everybody was really nice and friendly. the room is nice, but the sheets a little rough. the pools are okay. for me the pools and the building are not that asethically appealing and kind of blah. loved seeing the bunnies on the way to the pool. the running trail i thought would go around the golf course it nothing but a trail along the main roads...disappointed so i turned back. the nellie restaurant was bad and the menu at the pool is very small and not fantastic but decent...again not what is expected at the caliber of a hotel such as this. i did love the bagpipes in the evenings. n nmehhh i will try another resort if i ever go back to scottsdale.' The customer feels disappointment, disapproval, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'way over priced! n nit is a nice hotel, but not for the price you pay...at these rates you could have creme de la creme at a ritz. i will say everybody was really nice and friendly. the room is nice, but the sheets a little rough. the pools are okay. for me the pools and the building are not that asethically appealing and kind of blah. loved seeing the bunnies on the way to the pool. the running trail i thought would go around the golf course it nothing but a trail along the main roads...disappointed so i turned back. the nellie restaurant was bad and the menu at the pool is very small and not fantastic but decent...again not what is expected at the caliber of a hotel such as this. i did love the bagpipes in the evenings. n nmehhh i will try another resort if i ever go back to scottsdale.' The customer feels disappointment, disapproval, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Address pricing concerns: Review your pricing strategy and consider offering competitive rates or special promotions for returning customers.

2. Enhance room amenities: Upgrade the quality of bed linens to improve the customer's comfort and overall satisfaction with the room.

3. Improve aesthetic appeal: Consider redesigning the hotel's exterior and interior to make it more visually appealing, especially the pool areas and running trails.

4. Expand dining options: Offer a more diverse and high-quality menu at the Nellie restaurant and the poolside eatery to meet customer expectations."
3,"This could've been or last meal at Maggianos if it wasn't for our server and 1 of the bartenders. \n\nThe server was awesome! I believe his name was Eric. \n\nThe bartender who made my first drink was Brenda she was a miserable lady!\n\nBut the 2nd drink was made by a very kind African American man which I didn't get his name. \n\nThe person who left a bad taste in our mouth was this female hostess, who was so rude that we almost left(twice ). Thank goodness for everyone else or else tonight would've been our last meal at Maggianos.","this could've been or last meal at maggianos if it wasn't for our server and 1 of the bartenders. n nthe server was awesome! i believe his name was eric. n nthe bartender who made my first drink was brenda she was a miserable lady! n nbut the 2nd drink was made by a very kind african american man which i didn't get his name. n nthe person who left a bad taste in our mouth was this female hostess, who was so rude that we almost left twice . thank goodness for everyone else or else tonight would've been our last meal at maggianos.","disappointment, annoyance, admiration","[INST] A customer left us a 3-star review: 'this could've been or last meal at maggianos if it wasn't for our server and 1 of the bartenders. n nthe server was awesome! i believe his name was eric. n nthe bartender who made my first drink was brenda she was a miserable lady! n nbut the 2nd drink was made by a very kind african american man which i didn't get his name. n nthe person who left a bad taste in our mouth was this female hostess, who was so rude that we almost left twice . thank goodness for everyone else or else tonight would've been our last meal at maggianos.' The customer feels disappointment, annoyance, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this could've been or last meal at maggianos if it wasn't for our server and 1 of the bartenders. n nthe server was awesome! i believe his name was eric. n nthe bartender who made my first drink was brenda she was a miserable lady! n nbut the 2nd drink was made by a very kind african american man which i didn't get his name. n nthe person who left a bad taste in our mouth was this female hostess, who was so rude that we almost left twice . thank goodness for everyone else or else tonight would've been our last meal at maggianos.' The customer feels disappointment, annoyance, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Maggianos, the following steps can be taken:

1. Train staff on providing excellent customer service, emphasizing the importance of a positive and welcoming attitude, especially towards guests who may have had a negative experience previously.

2. Address the issue with the hostess who was reported as being rude, providing feedback and coaching to improve her interactions with guests.

3. Ensure that all staff members are aware of the importance of their roles in creating a positive dining experience, and that every interaction with guests, from the initial greeting to the final goodbye, contributes to the overall impression of the restaurant."
3,"I haven't had the dim sum yet. I just came here to try out their xiao long bao. It's alright. Doesn't stand out from other places. I think the juice inside was just a bit too sweet for my taste. However, I would come here if I crave xiao long bao. I'm not sure why many places use that black soy-vinegar sauce. I hate that smell and taste. Clear-white vinegar mix with soy sauce or lemon juice with the garlic has better taste.","i haven't had the dim sum yet. i just came here to try out their xiao long bao. it's alright. doesn't stand out from other places. i think the juice inside was just a bit too sweet for my taste. however, i would come here if i crave xiao long bao. i'm not sure why many places use that black soy vinegar sauce. i hate that smell and taste. clear white vinegar mix with soy sauce or lemon juice with the garlic has better taste.","disapproval, confusion, annoyance","[INST] A customer left us a 3-star review: 'i haven't had the dim sum yet. i just came here to try out their xiao long bao. it's alright. doesn't stand out from other places. i think the juice inside was just a bit too sweet for my taste. however, i would come here if i crave xiao long bao. i'm not sure why many places use that black soy vinegar sauce. i hate that smell and taste. clear white vinegar mix with soy sauce or lemon juice with the garlic has better taste.' The customer feels disapproval, confusion, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i haven't had the dim sum yet. i just came here to try out their xiao long bao. it's alright. doesn't stand out from other places. i think the juice inside was just a bit too sweet for my taste. however, i would come here if i crave xiao long bao. i'm not sure why many places use that black soy vinegar sauce. i hate that smell and taste. clear white vinegar mix with soy sauce or lemon juice with the garlic has better taste.' The customer feels disapproval, confusion, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Acknowledge the feedback: Respond to the review, thank the customer for their feedback, and express appreciation for their visit.

2. Offer a solution: If the customer hasn't tried the dim sum yet, offer a complimentary dim sum platter for their next visit to encourage them to try other menu items.

3. Address the xiao long bao issue: Investigate the sweetness of the xiao long bao filling and adjust the recipe if necessary. Offer a discount or complimentary item for the customer's next visit to try the improved xiao long bao."
3,"Solid burrito spot at very reasonable prices, especially at happy hour ($1 tacos and $2 beers...felt like being back in college). The potato tacos are indeed quite interesting, so be sure to try at least one. Service was above average. Overall, nothing blew me away but I absolutely left full and happy and with hardly a dent in my wallet.","solid burrito spot at very reasonable prices, especially at happy hour 1 tacos and 2 beers...felt like being back in college . the potato tacos are indeed quite interesting, so be sure to try at least one. service was above average. overall, nothing blew me away but i absolutely left full and happy and with hardly a dent in my wallet.","admiration, approval, joy","[INST] A customer left us a 3-star review: 'solid burrito spot at very reasonable prices, especially at happy hour 1 tacos and 2 beers...felt like being back in college . the potato tacos are indeed quite interesting, so be sure to try at least one. service was above average. overall, nothing blew me away but i absolutely left full and happy and with hardly a dent in my wallet.' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'solid burrito spot at very reasonable prices, especially at happy hour 1 tacos and 2 beers...felt like being back in college . the potato tacos are indeed quite interesting, so be sure to try at least one. service was above average. overall, nothing blew me away but i absolutely left full and happy and with hardly a dent in my wallet.' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and potentially turn a 3-star review into a 4 or 5-star one, consider the following improvements:

1. Enhance the ambiance: While the college-like atmosphere might have been nostalgic for the customer, a slightly more refined setting could elevate their overall experience. This could include better lighting, more comfortable seating, or a cleaner, more modern decor.

2. Offer a wider variety of menu options: While the potato tacos were a hit, expanding the menu to include more unique and interesting dishes could encourage the customer to try new items and potentially discover new favorites."
3,"This is a great venue that gets more people then should be allowed. I came here to the Summer close out party with Calvin Harris. It took me almost 1hr to get to the bar to get a drink. Most regular size drinks are $17. The security at the door is tighter then TSA at any airport I\""ve been too. Then you get a pat down. One thing to note, men must were swimming trunks or you will not be allowed in. I couldn't have gone in the pool even if I tried it was that crowded. You can't bring water, mints, or just about anything else you would use poolside.","this is a great venue that gets more people then should be allowed. i came here to the summer close out party with calvin harris. it took me almost 1hr to get to the bar to get a drink. most regular size drinks are 17. the security at the door is tighter then tsa at any airport i ve been too. then you get a pat down. one thing to note, men must were swimming trunks or you will not be allowed in. i couldn't have gone in the pool even if i tried it was that crowded. you can't bring water, mints, or just about anything else you would use poolside.","disapproval, neutral, admiration","[INST] A customer left us a 3-star review: 'this is a great venue that gets more people then should be allowed. i came here to the summer close out party with calvin harris. it took me almost 1hr to get to the bar to get a drink. most regular size drinks are 17. the security at the door is tighter then tsa at any airport i ve been too. then you get a pat down. one thing to note, men must were swimming trunks or you will not be allowed in. i couldn't have gone in the pool even if i tried it was that crowded. you can't bring water, mints, or just about anything else you would use poolside.' The customer feels disapproval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this is a great venue that gets more people then should be allowed. i came here to the summer close out party with calvin harris. it took me almost 1hr to get to the bar to get a drink. most regular size drinks are 17. the security at the door is tighter then tsa at any airport i ve been too. then you get a pat down. one thing to note, men must were swimming trunks or you will not be allowed in. i couldn't have gone in the pool even if i tried it was that crowded. you can't bring water, mints, or just about anything else you would use poolside.' The customer feels disapproval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Improve bar service efficiency: Reduce wait times at the bar by increasing staff or implementing a more efficient service system.

2. Price review: Review the pricing of drinks, ensuring they are competitive and reasonable for the market.

3. Crowd management: Implement strategies to manage the number of attendees, especially during high-demand events like the summer close out party.

4. Security measures: Review the security procedures to ensure they are necessary and not overly intrusive, while still maintaining a safe environment."
3,"I'll go ahead and start off my review with this: hash house has gigantic portions at reasonable prices ($12-$15 per entree).\n\nThat being said, I think that's where all the \""hype\"" is over here at hash house.  My friends and I decided to come here based on all of the great reviews of the place and waited for over an hour on a Friday morning.  I was surprised to see so many people at 10am, but I guess a Friday before a long weekend will do that kinda thing.\n\nFood-wise, I went ahead and took the advice of many of my fellow yelpers, and got the corned beef hash.  Piece of advice for those who don't already know....the hash's are literally gigantic pieces of _____ (whatever meat you may choose) over crispy potatoes/wedges. It is not easily mixable, as the potatoes that are given are also rather large.\n\nThe hash was good in itself, but definitely not what I was expecting.  Another one of my friends got the meatloaf hash which did not look too appetizing because they were just pieces of meatloaf chopped up over those crispy potatoes.\n\nThe pancakes looked ridiculously large but I did not try them.\n\nOverall, it was an interesting experience to try this place, but I felt that there was maybe a little too much hype surrounding this restaurant.\n\nQuick Tips:\n\n1) Expect to wait (just like any other popular place in LV)\n2) Portions are huge so you can easily split one dish among two people.","i'll go ahead and start off my review with this hash house has gigantic portions at reasonable prices 12 15 per entree . n nthat being said, i think that's where all the hype is over here at hash house. my friends and i decided to come here based on all of the great reviews of the place and waited for over an hour on a friday morning. i was surprised to see so many people at 10am, but i guess a friday before a long weekend will do that kinda thing. n nfood wise, i went ahead and took the advice of many of my fellow yelpers, and got the corned beef hash. piece of advice for those who don't already know....the hash's are literally gigantic pieces of whatever meat you may choose over crispy potatoes wedges. it is not easily mixable, as the potatoes that are given are also rather large. n nthe hash was good in itself, but definitely not what i was expecting. another one of my friends got the meatloaf hash which did not look too appetizing because they were just pieces of meatloaf chopped up over those crispy potatoes. n nthe pancakes looked ridiculously large but i did not try them. n noverall, it was an interesting experience to try this place, but i felt that there was maybe a little too much hype surrounding this restaurant. n nquick tips n n1 expect to wait just like any other popular place in lv n2 portions are huge so you can easily split one dish among two people.","surprise, excitement, admiration","[INST] A customer left us a 3-star review: 'i'll go ahead and start off my review with this hash house has gigantic portions at reasonable prices 12 15 per entree . n nthat being said, i think that's where all the hype is over here at hash house. my friends and i decided to come here based on all of the great reviews of the place and waited for over an hour on a friday morning. i was surprised to see so many people at 10am, but i guess a friday before a long weekend will do that kinda thing. n nfood wise, i went ahead and took the advice of many of my fellow yelpers, and got the corned beef hash. piece of advice for those who don't already know....the hash's are literally gigantic pieces of whatever meat you may choose over crispy potatoes wedges. it is not easily mixable, as the potatoes that are given are also rather large. n nthe hash was good in itself, but definitely not what i was expecting. another one of my friends got the meatloaf hash which did not look too appetizing because they were just pieces of meatloaf chopped up over those crispy potatoes. n nthe pancakes looked ridiculously large but i did not try them. n noverall, it was an interesting experience to try this place, but i felt that there was maybe a little too much hype surrounding this restaurant. n nquick tips n n1 expect to wait just like any other popular place in lv n2 portions are huge so you can easily split one dish among two people.' The customer feels surprise, excitement, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i'll go ahead and start off my review with this hash house has gigantic portions at reasonable prices 12 15 per entree . n nthat being said, i think that's where all the hype is over here at hash house. my friends and i decided to come here based on all of the great reviews of the place and waited for over an hour on a friday morning. i was surprised to see so many people at 10am, but i guess a friday before a long weekend will do that kinda thing. n nfood wise, i went ahead and took the advice of many of my fellow yelpers, and got the corned beef hash. piece of advice for those who don't already know....the hash's are literally gigantic pieces of whatever meat you may choose over crispy potatoes wedges. it is not easily mixable, as the potatoes that are given are also rather large. n nthe hash was good in itself, but definitely not what i was expecting. another one of my friends got the meatloaf hash which did not look too appetizing because they were just pieces of meatloaf chopped up over those crispy potatoes. n nthe pancakes looked ridiculously large but i did not try them. n noverall, it was an interesting experience to try this place, but i felt that there was maybe a little too much hype surrounding this restaurant. n nquick tips n n1 expect to wait just like any other popular place in lv n2 portions are huge so you can easily split one dish among two people.' The customer feels surprise, excitement, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. **Wait Time Management**: Reduce the waiting time, especially during peak hours. This could be achieved by improving staffing levels, streamlining the ordering process, or expanding the seating capacity.

2. **Communication**: Improve communication with customers about wait times, especially during busy periods. This could be done through a text message or email system to notify customers when their table is ready.

3. **Menu Presentation**: Enhance the presentation of the dishes, particularly the hashes, to make them more visually appealing and easier to mix."
3,"tip: if ordering in the drive thru - either there is no speaker system or it's out of order - when the person wearing an apron walks up to the side of the menu and stares into your car that means \""Hi, can I take your order\"" There was a few seconds of awkward silence and wondering WTH this person was looking in the car for before we figured out she was there to take our order :)\n\nSince moving to the west valley from southern CA we've been itchin' to find a replacement for Alberto's or Taco San Pedro. Humberto's reminds me of awesome hole in the wall type Mexican food, but unfortunately still leaves something to be desired.\n\nWith that said here's info on what we had:\nIf you're from So Cal and have had Northgate's shrimp ceviche Humberto's comes awfully close.  Verdict - Ceviche - good.\nCheese quesadilla - cheesy - did the job\nNachos - good\n\nIf you've been out late partying it up and need to satisfy the munchies monster Humberto's should do.","tip if ordering in the drive thru either there is no speaker system or it's out of order when the person wearing an apron walks up to the side of the menu and stares into your car that means hi, can i take your order there was a few seconds of awkward silence and wondering wth this person was looking in the car for before we figured out she was there to take our order n nsince moving to the west valley from southern ca we've been itchin' to find a replacement for alberto's or taco san pedro. humberto's reminds me of awesome hole in the wall type mexican food, but unfortunately still leaves something to be desired. n nwith that said here's info on what we had nif you're from so cal and have had northgate's shrimp ceviche humberto's comes awfully close. verdict ceviche good. ncheese quesadilla cheesy did the job nnachos good n nif you've been out late partying it up and need to satisfy the munchies monster humberto's should do.","neutral, embarrassment, realization","[INST] A customer left us a 3-star review: 'tip if ordering in the drive thru either there is no speaker system or it's out of order when the person wearing an apron walks up to the side of the menu and stares into your car that means hi, can i take your order there was a few seconds of awkward silence and wondering wth this person was looking in the car for before we figured out she was there to take our order n nsince moving to the west valley from southern ca we've been itchin' to find a replacement for alberto's or taco san pedro. humberto's reminds me of awesome hole in the wall type mexican food, but unfortunately still leaves something to be desired. n nwith that said here's info on what we had nif you're from so cal and have had northgate's shrimp ceviche humberto's comes awfully close. verdict ceviche good. ncheese quesadilla cheesy did the job nnachos good n nif you've been out late partying it up and need to satisfy the munchies monster humberto's should do.' The customer feels neutral, embarrassment, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'tip if ordering in the drive thru either there is no speaker system or it's out of order when the person wearing an apron walks up to the side of the menu and stares into your car that means hi, can i take your order there was a few seconds of awkward silence and wondering wth this person was looking in the car for before we figured out she was there to take our order n nsince moving to the west valley from southern ca we've been itchin' to find a replacement for alberto's or taco san pedro. humberto's reminds me of awesome hole in the wall type mexican food, but unfortunately still leaves something to be desired. n nwith that said here's info on what we had nif you're from so cal and have had northgate's shrimp ceviche humberto's comes awfully close. verdict ceviche good. ncheese quesadilla cheesy did the job nnachos good n nif you've been out late partying it up and need to satisfy the munchies monster humberto's should do.' The customer feels neutral, embarrassment, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Drive-Thru Communication: Ensure the speaker system in the drive-thru is functioning properly and clearly communicates orders to the staff. If there's an issue, consider providing a backup method for taking orders, such as a microphone for the drive-thru attendant.

2. Staff Training: Train staff to approach drive-thru cars in a more professional and less confusing manner. They should clearly identify themselves and their purpose (taking orders) to avoid any awkward moments."
3,"I was here a few months ago buying a cherry-red Monogram Vernis bag that I've been lusting after.  I'm not a big fan of the Monogram Canvas or Multicolore lines, but I do like the Vernis.  The \""Pomme d'Amour\"" color really pops on the patent leather!  It'll be a great four-season bag.\n\nAs for the store itself...oh, you know....it's an LV boutique in a mall.  That means it's smaller than a flagship, and it's crowded as hell.  Shopping here is not terribly special.  The woman who helped me was pleasant enough, but had limited command of the English language.  In all, it was a surreal experience.","i was here a few months ago buying a cherry red monogram vernis bag that i've been lusting after. i'm not a big fan of the monogram canvas or multicolore lines, but i do like the vernis. the pomme d'amour color really pops on the patent leather! it'll be a great four season bag. n nas for the store itself...oh, you know....it's an lv boutique in a mall. that means it's smaller than a flagship, and it's crowded as hell. shopping here is not terribly special. the woman who helped me was pleasant enough, but had limited command of the english language. in all, it was a surreal experience.","love, approval, admiration","[INST] A customer left us a 3-star review: 'i was here a few months ago buying a cherry red monogram vernis bag that i've been lusting after. i'm not a big fan of the monogram canvas or multicolore lines, but i do like the vernis. the pomme d'amour color really pops on the patent leather! it'll be a great four season bag. n nas for the store itself...oh, you know....it's an lv boutique in a mall. that means it's smaller than a flagship, and it's crowded as hell. shopping here is not terribly special. the woman who helped me was pleasant enough, but had limited command of the english language. in all, it was a surreal experience.' The customer feels love, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i was here a few months ago buying a cherry red monogram vernis bag that i've been lusting after. i'm not a big fan of the monogram canvas or multicolore lines, but i do like the vernis. the pomme d'amour color really pops on the patent leather! it'll be a great four season bag. n nas for the store itself...oh, you know....it's an lv boutique in a mall. that means it's smaller than a flagship, and it's crowded as hell. shopping here is not terribly special. the woman who helped me was pleasant enough, but had limited command of the english language. in all, it was a surreal experience.' The customer feels love, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Expand the store space: To reduce the crowding issue, consider expanding the store or reorganizing the layout to provide more room for customers to browse comfortably.

2. Staff training: Offer language training and customer service workshops to improve the staff's English language skills and overall service quality. This will help create a more welcoming and engaging environment for customers.

3. Personalized attention: Train staff to provide more personalized attention to customers, such as offering assistance with product selection based on the customer's preferences and style."
3,"I decided to take my car here for repairs after someone hit my car at my work parking lot and I have to say they did a nice job with the paint, replacing my front bumper, and headlamps, however, once I turned on my lights my high beams come on.  \n\nI called and was told to come by so George can take a look at it, so I did.  He said he has to call the insurance company to get an approval for payment for the part.  Well a few days come by and still I didn't hear from them so I called to follow up and he says that I have to go to the dealer to get a letter saying that it happened from the accident.  What the heck is that?  They couldn't call me when they heard from the insurance or did they just come up with an excuse.  My high beams never were broken after the accident in the first place so I don't know what happened.  I'm sure that they should've checked if everything was working before I went to pick it up.\n\nNow when I drive at night with my lights on, people think I'm high beaming them so they high beam me...what am I supposed to?  \n\nThe only nice thing is that they were able to take care of the minor scratches on my car.","i decided to take my car here for repairs after someone hit my car at my work parking lot and i have to say they did a nice job with the paint, replacing my front bumper, and headlamps, however, once i turned on my lights my high beams come on. n ni called and was told to come by so george can take a look at it, so i did. he said he has to call the insurance company to get an approval for payment for the part. well a few days come by and still i didn't hear from them so i called to follow up and he says that i have to go to the dealer to get a letter saying that it happened from the accident. what the heck is that? they couldn't call me when they heard from the insurance or did they just come up with an excuse. my high beams never were broken after the accident in the first place so i don't know what happened. i'm sure that they should've checked if everything was working before i went to pick it up. n nnow when i drive at night with my lights on, people think i'm high beaming them so they high beam me...what am i supposed to? n nthe only nice thing is that they were able to take care of the minor scratches on my car.","neutral, approval, realization","[INST] A customer left us a 3-star review: 'i decided to take my car here for repairs after someone hit my car at my work parking lot and i have to say they did a nice job with the paint, replacing my front bumper, and headlamps, however, once i turned on my lights my high beams come on. n ni called and was told to come by so george can take a look at it, so i did. he said he has to call the insurance company to get an approval for payment for the part. well a few days come by and still i didn't hear from them so i called to follow up and he says that i have to go to the dealer to get a letter saying that it happened from the accident. what the heck is that? they couldn't call me when they heard from the insurance or did they just come up with an excuse. my high beams never were broken after the accident in the first place so i don't know what happened. i'm sure that they should've checked if everything was working before i went to pick it up. n nnow when i drive at night with my lights on, people think i'm high beaming them so they high beam me...what am i supposed to? n nthe only nice thing is that they were able to take care of the minor scratches on my car.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i decided to take my car here for repairs after someone hit my car at my work parking lot and i have to say they did a nice job with the paint, replacing my front bumper, and headlamps, however, once i turned on my lights my high beams come on. n ni called and was told to come by so george can take a look at it, so i did. he said he has to call the insurance company to get an approval for payment for the part. well a few days come by and still i didn't hear from them so i called to follow up and he says that i have to go to the dealer to get a letter saying that it happened from the accident. what the heck is that? they couldn't call me when they heard from the insurance or did they just come up with an excuse. my high beams never were broken after the accident in the first place so i don't know what happened. i'm sure that they should've checked if everything was working before i went to pick it up. n nnow when i drive at night with my lights on, people think i'm high beaming them so they high beam me...what am i supposed to? n nthe only nice thing is that they were able to take care of the minor scratches on my car.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps could be taken:

1. Prompt Communication: Ensure that the customer is regularly updated about the progress of their vehicle repairs, especially when there are unexpected issues or delays.

2. Thorough Inspection: Before returning the vehicle, perform a comprehensive check to ensure all parts and functions are working correctly.

3. Clear Explanation: When there are issues that require additional steps, such as contacting the insurance company, provide a clear explanation to the customer about why this is necessary and what the next steps will be."
3,"The staff could have been friendlier.  We were greeted by \""What do you want?\""  The food was O.K.  We ate there and everything was in Styrofoam.   I was expecting some plates.  The price wasn't bad. I will give it another try.",the staff could have been friendlier. we were greeted by what do you want? the food was o.k. we ate there and everything was in styrofoam. i was expecting some plates. the price wasn't bad. i will give it another try.,"optimism, approval, neutral","[INST] A customer left us a 3-star review: 'the staff could have been friendlier. we were greeted by what do you want? the food was o.k. we ate there and everything was in styrofoam. i was expecting some plates. the price wasn't bad. i will give it another try.' The customer feels optimism, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the staff could have been friendlier. we were greeted by what do you want? the food was o.k. we ate there and everything was in styrofoam. i was expecting some plates. the price wasn't bad. i will give it another try.' The customer feels optimism, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Train staff on providing friendly and welcoming service, emphasizing the importance of making customers feel valued.
2. Modify the initial greeting to be more welcoming and engaging, such as ""Welcome to our restaurant! How can I assist you today?""
3. Offer customers the option of dining on plates instead of styrofoam, if available.
4. Review pricing to ensure it is competitive and offers good value for the quality of food and service provided.
5. Encourage staff to follow up with customers after their visit to ask for feedback and address any concerns or issues they may have had."
3,"It is and will always be that late night restaurant that is super fast, semi lively, and satisfying. This place has totally surpassed its name by remotely being called \""F**cking Long\"" by many. It utterly appears to me as having one of the quickest service.. almost as fast as McDonalds.\n\nSince I first came to this place, the quality of the restaurant itself had changed dramatically.. only for the good though! Since the management changed a couple of times, the cleanliness of the environment had skyrocketed. There used to be an open area seafood, like the tanks you would see at 99 Ranch or any other Asian market, which was cool and all, but they got rid of it and added an extra table. The drinking water (thank god) was also one of the many things that they had switched around! Oh yea, I think they charge on soda refills, so beware!\n\nOf course, for food, you would most likely end up ordering the Pho whether it would be the soup or rice noodles, for example, the common  Pho Dac Biet (combination noodles). Sadly, they're kind of mean with the meatballs :( I would only see one floating around. On the other hand, also try the charbroiled pork chop, that one is pretty bomb as well. \n\nGirls, if you're looking for some Viet men or some late night attention, they would gladly tend to your needs and ignore majority of the customers. Don't forget, if there are other groups of girls who come in who, lets say, came back from clubbing, you would immediately become one of the rejectees and may have some difficulty getting employee attention. Real shit, they kind of flirt way too much. I know it's common elsewhere but sometimes.. I just want to eat my food and be treated equally! :\\","it is and will always be that late night restaurant that is super fast, semi lively, and satisfying. this place has totally surpassed its name by remotely being called f cking long by many. it utterly appears to me as having one of the quickest service.. almost as fast as mcdonalds. n nsince i first came to this place, the quality of the restaurant itself had changed dramatically.. only for the good though! since the management changed a couple of times, the cleanliness of the environment had skyrocketed. there used to be an open area seafood, like the tanks you would see at 99 ranch or any other asian market, which was cool and all, but they got rid of it and added an extra table. the drinking water thank god was also one of the many things that they had switched around! oh yea, i think they charge on soda refills, so beware! n nof course, for food, you would most likely end up ordering the pho whether it would be the soup or rice noodles, for example, the common pho dac biet combination noodles . sadly, they're kind of mean with the meatballs i would only see one floating around. on the other hand, also try the charbroiled pork chop, that one is pretty bomb as well. n ngirls, if you're looking for some viet men or some late night attention, they would gladly tend to your needs and ignore majority of the customers. don't forget, if there are other groups of girls who come in who, lets say, came back from clubbing, you would immediately become one of the rejectees and may have some difficulty getting employee attention. real shit, they kind of flirt way too much. i know it's common elsewhere but sometimes.. i just want to eat my food and be treated equally!","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'it is and will always be that late night restaurant that is super fast, semi lively, and satisfying. this place has totally surpassed its name by remotely being called f cking long by many. it utterly appears to me as having one of the quickest service.. almost as fast as mcdonalds. n nsince i first came to this place, the quality of the restaurant itself had changed dramatically.. only for the good though! since the management changed a couple of times, the cleanliness of the environment had skyrocketed. there used to be an open area seafood, like the tanks you would see at 99 ranch or any other asian market, which was cool and all, but they got rid of it and added an extra table. the drinking water thank god was also one of the many things that they had switched around! oh yea, i think they charge on soda refills, so beware! n nof course, for food, you would most likely end up ordering the pho whether it would be the soup or rice noodles, for example, the common pho dac biet combination noodles . sadly, they're kind of mean with the meatballs i would only see one floating around. on the other hand, also try the charbroiled pork chop, that one is pretty bomb as well. n ngirls, if you're looking for some viet men or some late night attention, they would gladly tend to your needs and ignore majority of the customers. don't forget, if there are other groups of girls who come in who, lets say, came back from clubbing, you would immediately become one of the rejectees and may have some difficulty getting employee attention. real shit, they kind of flirt way too much. i know it's common elsewhere but sometimes.. i just want to eat my food and be treated equally!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'it is and will always be that late night restaurant that is super fast, semi lively, and satisfying. this place has totally surpassed its name by remotely being called f cking long by many. it utterly appears to me as having one of the quickest service.. almost as fast as mcdonalds. n nsince i first came to this place, the quality of the restaurant itself had changed dramatically.. only for the good though! since the management changed a couple of times, the cleanliness of the environment had skyrocketed. there used to be an open area seafood, like the tanks you would see at 99 ranch or any other asian market, which was cool and all, but they got rid of it and added an extra table. the drinking water thank god was also one of the many things that they had switched around! oh yea, i think they charge on soda refills, so beware! n nof course, for food, you would most likely end up ordering the pho whether it would be the soup or rice noodles, for example, the common pho dac biet combination noodles . sadly, they're kind of mean with the meatballs i would only see one floating around. on the other hand, also try the charbroiled pork chop, that one is pretty bomb as well. n ngirls, if you're looking for some viet men or some late night attention, they would gladly tend to your needs and ignore majority of the customers. don't forget, if there are other groups of girls who come in who, lets say, came back from clubbing, you would immediately become one of the rejectees and may have some difficulty getting employee attention. real shit, they kind of flirt way too much. i know it's common elsewhere but sometimes.. i just want to eat my food and be treated equally!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Maintain the quick service: The customer appreciates the fast service, so ensure this aspect remains consistent.

2. Enhance cleanliness: The customer mentioned an improvement in cleanliness, so continue to prioritize cleanliness and maintain a high standard.

3. Address the water and soda refills: Clarify the policy on water and soda refills to avoid confusion.

4. Increase the quantity of meatballs in Pho dishes: The customer feels that the meatballs are sparse, so consider increasing the quantity to meet customer expectations."
3,"Chain restaurant that's just about okay for afternoon dining with friends. If I wasn't having beer at lunch I'd probably suggest eating someplace else. Food is good but in my experience their beer makes the meal. I've eaten here about half a dozen times during the past few years when in town for business weekends.\n\nIt is centrally located on the corner of Mill and Fifth Street in downtown Tempe, amongst quite a few other local restaurants. During my most recent visit I ordered a steak at lunch along with one of the seasonal brewed beers. Steak was okay but I wouldn't order it again. Beer was exceptional, so I wasn't unhappy overall.\n\nI love burgers and I think I'll stick to that as my primary choice when eating here in the future. I can't think of any times when service was particularly unsatisfactory, nor were there times when service really stood out as exceptional. I have almost always eaten here on a Saturday afternoon, and it's typically been fairly busy during the lunch hour. Never had a problem getting a table, which is important since I'm usually heading back for an afternoon conference session.\n\nI love the big glass beer mugs (not sure what size they are) but I can't always down the whole thing during a short lunch break (I'm a lightweight).\n\nOverall, good place to eat if you're hungry and in the downtown area, but I wouldn't go out of my way to get here.","chain restaurant that's just about okay for afternoon dining with friends. if i wasn't having beer at lunch i'd probably suggest eating someplace else. food is good but in my experience their beer makes the meal. i've eaten here about half a dozen times during the past few years when in town for business weekends. n nit is centrally located on the corner of mill and fifth street in downtown tempe, amongst quite a few other local restaurants. during my most recent visit i ordered a steak at lunch along with one of the seasonal brewed beers. steak was okay but i wouldn't order it again. beer was exceptional, so i wasn't unhappy overall. n ni love burgers and i think i'll stick to that as my primary choice when eating here in the future. i can't think of any times when service was particularly unsatisfactory, nor were there times when service really stood out as exceptional. i have almost always eaten here on a saturday afternoon, and it's typically been fairly busy during the lunch hour. never had a problem getting a table, which is important since i'm usually heading back for an afternoon conference session. n ni love the big glass beer mugs not sure what size they are but i can't always down the whole thing during a short lunch break i'm a lightweight . n noverall, good place to eat if you're hungry and in the downtown area, but i wouldn't go out of my way to get here.","approval, admiration, neutral","[INST] A customer left us a 3-star review: 'chain restaurant that's just about okay for afternoon dining with friends. if i wasn't having beer at lunch i'd probably suggest eating someplace else. food is good but in my experience their beer makes the meal. i've eaten here about half a dozen times during the past few years when in town for business weekends. n nit is centrally located on the corner of mill and fifth street in downtown tempe, amongst quite a few other local restaurants. during my most recent visit i ordered a steak at lunch along with one of the seasonal brewed beers. steak was okay but i wouldn't order it again. beer was exceptional, so i wasn't unhappy overall. n ni love burgers and i think i'll stick to that as my primary choice when eating here in the future. i can't think of any times when service was particularly unsatisfactory, nor were there times when service really stood out as exceptional. i have almost always eaten here on a saturday afternoon, and it's typically been fairly busy during the lunch hour. never had a problem getting a table, which is important since i'm usually heading back for an afternoon conference session. n ni love the big glass beer mugs not sure what size they are but i can't always down the whole thing during a short lunch break i'm a lightweight . n noverall, good place to eat if you're hungry and in the downtown area, but i wouldn't go out of my way to get here.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'chain restaurant that's just about okay for afternoon dining with friends. if i wasn't having beer at lunch i'd probably suggest eating someplace else. food is good but in my experience their beer makes the meal. i've eaten here about half a dozen times during the past few years when in town for business weekends. n nit is centrally located on the corner of mill and fifth street in downtown tempe, amongst quite a few other local restaurants. during my most recent visit i ordered a steak at lunch along with one of the seasonal brewed beers. steak was okay but i wouldn't order it again. beer was exceptional, so i wasn't unhappy overall. n ni love burgers and i think i'll stick to that as my primary choice when eating here in the future. i can't think of any times when service was particularly unsatisfactory, nor were there times when service really stood out as exceptional. i have almost always eaten here on a saturday afternoon, and it's typically been fairly busy during the lunch hour. never had a problem getting a table, which is important since i'm usually heading back for an afternoon conference session. n ni love the big glass beer mugs not sure what size they are but i can't always down the whole thing during a short lunch break i'm a lightweight . n noverall, good place to eat if you're hungry and in the downtown area, but i wouldn't go out of my way to get here.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Enhance the variety of food options, particularly for main courses like steak, to cater to a wider range of tastes.
2. Maintain the quality of the beer, as it seems to be a significant draw for this customer.
3. Offer smaller portions for beer in larger mugs, or consider providing take-out options for customers who can't finish their drinks during a short lunch break.
4. Consider offering special deals or discounts for customers who frequent the restaurant, as this customer has visited several times over the years."
3,"After sleeping in Wal-Mart parking lots for two nights straight, my two buddies and I were looking for a room to at least shower in. Preferably in a part of town where the shit in my car wouldn't get jacked. This place seemed nice enough and relatively close to the everything on the strip. After saying that I was the only one staying in the room, I paid the $110 for a nice room with a king size bed and a view of the stratosphere. \n\nOnce we got liquored up, the walk to the casinos seemed fine. My friend lost his money, my other friend got lost, and I just  drank bad beer on the sidewalk. In the end, we would've enjoyed seedy, but sometimes sketchy isn't always the best. Especially when my car is filled with everything I own.","after sleeping in wal mart parking lots for two nights straight, my two buddies and i were looking for a room to at least shower in. preferably in a part of town where the shit in my car wouldn't get jacked. this place seemed nice enough and relatively close to the everything on the strip. after saying that i was the only one staying in the room, i paid the 110 for a nice room with a king size bed and a view of the stratosphere. n nonce we got liquored up, the walk to the casinos seemed fine. my friend lost his money, my other friend got lost, and i just drank bad beer on the sidewalk. in the end, we would've enjoyed seedy, but sometimes sketchy isn't always the best. especially when my car is filled with everything i own.","neutral, approval, disappointment","[INST] A customer left us a 3-star review: 'after sleeping in wal mart parking lots for two nights straight, my two buddies and i were looking for a room to at least shower in. preferably in a part of town where the shit in my car wouldn't get jacked. this place seemed nice enough and relatively close to the everything on the strip. after saying that i was the only one staying in the room, i paid the 110 for a nice room with a king size bed and a view of the stratosphere. n nonce we got liquored up, the walk to the casinos seemed fine. my friend lost his money, my other friend got lost, and i just drank bad beer on the sidewalk. in the end, we would've enjoyed seedy, but sometimes sketchy isn't always the best. especially when my car is filled with everything i own.' The customer feels neutral, approval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'after sleeping in wal mart parking lots for two nights straight, my two buddies and i were looking for a room to at least shower in. preferably in a part of town where the shit in my car wouldn't get jacked. this place seemed nice enough and relatively close to the everything on the strip. after saying that i was the only one staying in the room, i paid the 110 for a nice room with a king size bed and a view of the stratosphere. n nonce we got liquored up, the walk to the casinos seemed fine. my friend lost his money, my other friend got lost, and i just drank bad beer on the sidewalk. in the end, we would've enjoyed seedy, but sometimes sketchy isn't always the best. especially when my car is filled with everything i own.' The customer feels neutral, approval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Safety: Address any concerns about the safety of the area surrounding the hotel. This could involve improving lighting, increasing security, or providing clearer information about safe places to park and walk.

2. Communication: Clarify the hotel's policies regarding the number of guests in a room. This customer was charged for a room assuming only one person would be staying, but it's unclear if this was communicated clearly.

3. Amenities: Improve the quality of the in-room amenities, such as the beer selection."
3,"I just stopped by to get some bottled water and juice...and I ended up buying a grip of stuff for breakfast tomorrow.  I think they must have cleaned-up the place since the 1st person who reviewed it.  I stopped-in at about 10:30 P.M. and it was not too busy, well stocked and the guy at check-out was nice (and a sight for sore eyes may I add).  He even checked the 2 egg cartons I was purchasing to make sure they weren't broken.  AWWW!!!  I'm glad I found this Albertson's on the way to my time share!","i just stopped by to get some bottled water and juice...and i ended up buying a grip of stuff for breakfast tomorrow. i think they must have cleaned up the place since the 1st person who reviewed it. i stopped in at about 10 30 p.m. and it was not too busy, well stocked and the guy at check out was nice and a sight for sore eyes may i add . he even checked the 2 egg cartons i was purchasing to make sure they weren't broken. awww!!! i'm glad i found this albertson's on the way to my time share!","joy, approval, neutral","[INST] A customer left us a 3-star review: 'i just stopped by to get some bottled water and juice...and i ended up buying a grip of stuff for breakfast tomorrow. i think they must have cleaned up the place since the 1st person who reviewed it. i stopped in at about 10 30 p.m. and it was not too busy, well stocked and the guy at check out was nice and a sight for sore eyes may i add . he even checked the 2 egg cartons i was purchasing to make sure they weren't broken. awww!!! i'm glad i found this albertson's on the way to my time share!' The customer feels joy, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i just stopped by to get some bottled water and juice...and i ended up buying a grip of stuff for breakfast tomorrow. i think they must have cleaned up the place since the 1st person who reviewed it. i stopped in at about 10 30 p.m. and it was not too busy, well stocked and the guy at check out was nice and a sight for sore eyes may i add . he even checked the 2 egg cartons i was purchasing to make sure they weren't broken. awww!!! i'm glad i found this albertson's on the way to my time share!' The customer feels joy, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To further improve the customer's experience, consider the following actions:

1. Maintain a clean and well-stocked store: The customer mentioned that the store seemed cleaner since their last visit. Continue to prioritize cleanliness and stocking to ensure a positive impression.

2. Offer a variety of products: The customer was pleased to find a variety of items for breakfast. Consider expanding your selection of breakfast items to cater to different tastes and dietary needs.

3. Provide excellent customer service: The friendly and helpful checkout clerk was a highlight of the customer's experience. Ensure that all staff members are trained to provide excellent customer service and are approachable and friendly."
3,"Bad feeling about foods and services. We came with 2 women, 3 men and 2 kids, the waiter fogot to bring the drink for us, the beef burn when they fried and used to make the salad.","bad feeling about foods and services. we came with 2 women, 3 men and 2 kids, the waiter fogot to bring the drink for us, the beef burn when they fried and used to make the salad.","disappointment, neutral, sadness","[INST] A customer left us a 3-star review: 'bad feeling about foods and services. we came with 2 women, 3 men and 2 kids, the waiter fogot to bring the drink for us, the beef burn when they fried and used to make the salad.' The customer feels disappointment, neutral, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'bad feeling about foods and services. we came with 2 women, 3 men and 2 kids, the waiter fogot to bring the drink for us, the beef burn when they fried and used to make the salad.' The customer feels disappointment, neutral, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's concerns about the food and service.

2. Apologize sincerely: Express regret for the inconvenience caused and assure the customer that their feedback is valued.

3. Offer a solution: Offer a complimentary meal or drink next time they visit to make up for the poor experience.

4. Address the specific issues: Investigate the reasons for the forgotten drinks and burnt beef. Train staff to ensure drinks are promptly served and food is cooked properly."
3,Located across from Lowe's.  Easy to be tempted by Ray's Pizza just a couple doors down though.  Their burritos are made in front of you there and served in a large basket.  Portions were generous but the prices were up there to match.  Parking isn't bad at all because of the Lowe's lot.,located across from lowe's. easy to be tempted by ray's pizza just a couple doors down though. their burritos are made in front of you there and served in a large basket. portions were generous but the prices were up there to match. parking isn't bad at all because of the lowe's lot.,"neutral, approval, realization","[INST] A customer left us a 3-star review: 'located across from lowe's. easy to be tempted by ray's pizza just a couple doors down though. their burritos are made in front of you there and served in a large basket. portions were generous but the prices were up there to match. parking isn't bad at all because of the lowe's lot.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'located across from lowe's. easy to be tempted by ray's pizza just a couple doors down though. their burritos are made in front of you there and served in a large basket. portions were generous but the prices were up there to match. parking isn't bad at all because of the lowe's lot.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Enhance the menu variety: Offer a wider range of food options to reduce the temptation of nearby restaurants like Ray's Pizza.

2. Improve pricing competitiveness: Review your pricing strategy to ensure it is competitive with other restaurants in the area.

3. Highlight unique selling points: Emphasize the quality and freshness of your food, as well as any other unique aspects of your restaurant that may set you apart from competitors.

4. Improve presentation: Make sure your food is visually appealing and well-presented, as this can enhance the overall dining experience."
3,"I tend to walk through Bally's on my way home from work and I walk by Nathan's Famous and look upon it with disdain.It appears on the surface to be a typical crappy food court fast-food joint.\n\nI've tried the Sbarro(i think it's a Sbarro) next door and the food there is fuckin atrocious, so I went with Nathan's one day.\n\nI'm really not a hot dog kind of guy, so I went with the Double Cheeseburger and Crinkle-Cut Fries.\n\nThe fries are pretty horrid.obviously frozen and not fresh.The true gem here was the cheeseburger.Greasy, succulent, and with a bun that isn't fancy or anything but it just works with the burger.I could probably go on a huge rant about how good this burger is, but I have a typing form of ADD.\n\nYou'll just have to take my word for it.\n\nAlso, there are some cute Latinas working the register there who are possibly jailbait.Be careful when flirting gentlemen.","i tend to walk through bally's on my way home from work and i walk by nathan's famous and look upon it with disdain.it appears on the surface to be a typical crappy food court fast food joint. n ni've tried the sbarro i think it's a sbarro next door and the food there is fuckin atrocious, so i went with nathan's one day. n ni'm really not a hot dog kind of guy, so i went with the double cheeseburger and crinkle cut fries. n nthe fries are pretty horrid.obviously frozen and not fresh.the true gem here was the cheeseburger.greasy, succulent, and with a bun that isn't fancy or anything but it just works with the burger.i could probably go on a huge rant about how good this burger is, but i have a typing form of add. n nyou'll just have to take my word for it. n nalso, there are some cute latinas working the register there who are possibly jailbait.be careful when flirting gentlemen.","disgust, annoyance, neutral","[INST] A customer left us a 3-star review: 'i tend to walk through bally's on my way home from work and i walk by nathan's famous and look upon it with disdain.it appears on the surface to be a typical crappy food court fast food joint. n ni've tried the sbarro i think it's a sbarro next door and the food there is fuckin atrocious, so i went with nathan's one day. n ni'm really not a hot dog kind of guy, so i went with the double cheeseburger and crinkle cut fries. n nthe fries are pretty horrid.obviously frozen and not fresh.the true gem here was the cheeseburger.greasy, succulent, and with a bun that isn't fancy or anything but it just works with the burger.i could probably go on a huge rant about how good this burger is, but i have a typing form of add. n nyou'll just have to take my word for it. n nalso, there are some cute latinas working the register there who are possibly jailbait.be careful when flirting gentlemen.' The customer feels disgust, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i tend to walk through bally's on my way home from work and i walk by nathan's famous and look upon it with disdain.it appears on the surface to be a typical crappy food court fast food joint. n ni've tried the sbarro i think it's a sbarro next door and the food there is fuckin atrocious, so i went with nathan's one day. n ni'm really not a hot dog kind of guy, so i went with the double cheeseburger and crinkle cut fries. n nthe fries are pretty horrid.obviously frozen and not fresh.the true gem here was the cheeseburger.greasy, succulent, and with a bun that isn't fancy or anything but it just works with the burger.i could probably go on a huge rant about how good this burger is, but i have a typing form of add. n nyou'll just have to take my word for it. n nalso, there are some cute latinas working the register there who are possibly jailbait.be careful when flirting gentlemen.' The customer feels disgust, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Fries: Improve the quality of the fries by using fresh potatoes and implementing better cooking techniques to ensure they are crispy and not frozen.

2. Food Presentation: Enhance the appearance of the food to make it more appealing, as the customer mentions that Nathan's appears to be a typical fast-food joint.

3. Cleanliness: Maintain a clean and hygienic environment to ensure customers feel comfortable and have a positive impression of the restaurant."
3,"This place is great, don't get me wrong... but I visited this place on Saturday at 2:30pm and there was a line about half as long as the salad bar counter!\n\nWe waited about 10 minutes to hit the register and then when we did and paid... I was asked if we wanted to sit out in the 100+ weather!\n\nThey had ran out of seats! \n\nSo we had to stand around for 10 minutes with our food on our trays until there was an open spot.\n\nCompared to their Rainbow location in Las Vegas, this place is pretty small and that's too bad because their food is very good... Just didn't like the wait. It would've been nice to have been warned by the person at the front door before we started down the salad bar.\n\nThat was my only gripe, everything else was just as good as last time.\n\nWe also had a coupon that we've gotten from the mail and lunch for two with drinks were under $22 after tax.\n\nI will still be coming to Sweet Tomatoes, their fresh tossed, won ton chicken happiness is to die for.","this place is great, don't get me wrong... but i visited this place on saturday at 2 30pm and there was a line about half as long as the salad bar counter! n nwe waited about 10 minutes to hit the register and then when we did and paid... i was asked if we wanted to sit out in the 100 weather! n nthey had ran out of seats! n nso we had to stand around for 10 minutes with our food on our trays until there was an open spot. n ncompared to their rainbow location in las vegas, this place is pretty small and that's too bad because their food is very good... just didn't like the wait. it would've been nice to have been warned by the person at the front door before we started down the salad bar. n nthat was my only gripe, everything else was just as good as last time. n nwe also had a coupon that we've gotten from the mail and lunch for two with drinks were under 22 after tax. n ni will still be coming to sweet tomatoes, their fresh tossed, won ton chicken happiness is to die for.","admiration, neutral, approval","[INST] A customer left us a 3-star review: 'this place is great, don't get me wrong... but i visited this place on saturday at 2 30pm and there was a line about half as long as the salad bar counter! n nwe waited about 10 minutes to hit the register and then when we did and paid... i was asked if we wanted to sit out in the 100 weather! n nthey had ran out of seats! n nso we had to stand around for 10 minutes with our food on our trays until there was an open spot. n ncompared to their rainbow location in las vegas, this place is pretty small and that's too bad because their food is very good... just didn't like the wait. it would've been nice to have been warned by the person at the front door before we started down the salad bar. n nthat was my only gripe, everything else was just as good as last time. n nwe also had a coupon that we've gotten from the mail and lunch for two with drinks were under 22 after tax. n ni will still be coming to sweet tomatoes, their fresh tossed, won ton chicken happiness is to die for.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this place is great, don't get me wrong... but i visited this place on saturday at 2 30pm and there was a line about half as long as the salad bar counter! n nwe waited about 10 minutes to hit the register and then when we did and paid... i was asked if we wanted to sit out in the 100 weather! n nthey had ran out of seats! n nso we had to stand around for 10 minutes with our food on our trays until there was an open spot. n ncompared to their rainbow location in las vegas, this place is pretty small and that's too bad because their food is very good... just didn't like the wait. it would've been nice to have been warned by the person at the front door before we started down the salad bar. n nthat was my only gripe, everything else was just as good as last time. n nwe also had a coupon that we've gotten from the mail and lunch for two with drinks were under 22 after tax. n ni will still be coming to sweet tomatoes, their fresh tossed, won ton chicken happiness is to die for.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider implementing the following changes:

1. Manage crowd control better, especially during peak hours. This could involve hiring more staff or implementing a queue system.

2. Improve communication with customers waiting in line. Inform them about wait times or any seating limitations.

3. Increase seating capacity, if possible, to accommodate more customers during busy hours.

4. Train staff to offer outdoor seating as an option when indoor seating is limited, and to inform customers about this option before they start down the salad bar.

5. Consider offering a ""VIP"" or priority seating option for customers who have waited a significant amount of time."
3,"After 30 mins of waiting for two open seats I finally got one.  We sat right in the middle in the second row of tables.  The first few acts were alright, I wouldn't quite describe it as incredibly ground breaking, but there are some interesting displays of light and precision choreography.  Other than that, there's not much you can do with a bunch of similarly-shaped women and sub-par acting.","after 30 mins of waiting for two open seats i finally got one. we sat right in the middle in the second row of tables. the first few acts were alright, i wouldn't quite describe it as incredibly ground breaking, but there are some interesting displays of light and precision choreography. other than that, there's not much you can do with a bunch of similarly shaped women and sub par acting.","approval, neutral, admiration","[INST] A customer left us a 3-star review: 'after 30 mins of waiting for two open seats i finally got one. we sat right in the middle in the second row of tables. the first few acts were alright, i wouldn't quite describe it as incredibly ground breaking, but there are some interesting displays of light and precision choreography. other than that, there's not much you can do with a bunch of similarly shaped women and sub par acting.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'after 30 mins of waiting for two open seats i finally got one. we sat right in the middle in the second row of tables. the first few acts were alright, i wouldn't quite describe it as incredibly ground breaking, but there are some interesting displays of light and precision choreography. other than that, there's not much you can do with a bunch of similarly shaped women and sub par acting.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Improve seating management: Ensure a more efficient seating process to reduce waiting times. This could involve better communication between staff and improved organization of seating arrangements.

2. Enhance the show: Focus on the acting and script development to provide a more engaging and groundbreaking performance. This could involve working with more diverse performers and investing in creative scriptwriting.

3. Lighting and choreography: Continue to invest in and refine the lighting and choreography aspects of the show, as these elements seem to have been well-received by the customer."
3,"Les filles du roi is a highly rated restaurant in books and this website. I found the service to be exemplary and the d\u00e9cor to be charming, old school style. But the food wasn't that great and neither were the main dish selections. My appetizer was made from filo dough and stuffed with honey, goat cheese and walnuts. It came with a spinach salad. This was the best part of the meal and very yummy tasting! Then I had the stuffed rabbit. It wasn't that tasty and I personally think \""Comme chez soi\""'s rabbit is 100 times better. My colleague had the traditional Quebec food platter and mentioned that most of it was tasteless too. So overall, I would avoid this place given the price to taste ratio.","les filles du roi is a highly rated restaurant in books and this website. i found the service to be exemplary and the d u00e9cor to be charming, old school style. but the food wasn't that great and neither were the main dish selections. my appetizer was made from filo dough and stuffed with honey, goat cheese and walnuts. it came with a spinach salad. this was the best part of the meal and very yummy tasting! then i had the stuffed rabbit. it wasn't that tasty and i personally think comme chez soi 's rabbit is 100 times better. my colleague had the traditional quebec food platter and mentioned that most of it was tasteless too. so overall, i would avoid this place given the price to taste ratio.","admiration, disappointment, disapproval","[INST] A customer left us a 3-star review: 'les filles du roi is a highly rated restaurant in books and this website. i found the service to be exemplary and the d u00e9cor to be charming, old school style. but the food wasn't that great and neither were the main dish selections. my appetizer was made from filo dough and stuffed with honey, goat cheese and walnuts. it came with a spinach salad. this was the best part of the meal and very yummy tasting! then i had the stuffed rabbit. it wasn't that tasty and i personally think comme chez soi 's rabbit is 100 times better. my colleague had the traditional quebec food platter and mentioned that most of it was tasteless too. so overall, i would avoid this place given the price to taste ratio.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'les filles du roi is a highly rated restaurant in books and this website. i found the service to be exemplary and the d u00e9cor to be charming, old school style. but the food wasn't that great and neither were the main dish selections. my appetizer was made from filo dough and stuffed with honey, goat cheese and walnuts. it came with a spinach salad. this was the best part of the meal and very yummy tasting! then i had the stuffed rabbit. it wasn't that tasty and i personally think comme chez soi 's rabbit is 100 times better. my colleague had the traditional quebec food platter and mentioned that most of it was tasteless too. so overall, i would avoid this place given the price to taste ratio.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Les Filles du Roi, we could focus on enhancing the main dish offerings, particularly the rabbit dish, as it was a point of disappointment for the customer. Comparing it unfavorably to Comme Chez Soi's rabbit suggests a need for improvement in taste and quality.

Additionally, we could consider offering a wider variety of main dish options to cater to diverse tastes and preferences. This could help ensure that there is something appealing for every customer.

Lastly, while the decor and service were appreciated, it's important to remember that a restaurant's success is largely based on the food."
3,"This bar is pretty awesome for the Las Vegas locals. They have themed night and such. Came here on a Monday the place was really packed with lots of girls!! Drinks are averagely priced if its not happy hour, but you can still spend alot if you leave your tab open and your sister keeps ordering drinks for other people!! Lol. They also have hookah here which is awesome. Nice bathrooms cant complain, the inside is pretty nice and the outside has good seating. Its in Town square which has a lot of nice stores and you can come here and relax after you've been shopping. Definitely recommend for locals and the wondering tourists.","this bar is pretty awesome for the las vegas locals. they have themed night and such. came here on a monday the place was really packed with lots of girls!! drinks are averagely priced if its not happy hour, but you can still spend alot if you leave your tab open and your sister keeps ordering drinks for other people!! lol. they also have hookah here which is awesome. nice bathrooms cant complain, the inside is pretty nice and the outside has good seating. its in town square which has a lot of nice stores and you can come here and relax after you've been shopping. definitely recommend for locals and the wondering tourists.","admiration, amusement, joy","[INST] A customer left us a 3-star review: 'this bar is pretty awesome for the las vegas locals. they have themed night and such. came here on a monday the place was really packed with lots of girls!! drinks are averagely priced if its not happy hour, but you can still spend alot if you leave your tab open and your sister keeps ordering drinks for other people!! lol. they also have hookah here which is awesome. nice bathrooms cant complain, the inside is pretty nice and the outside has good seating. its in town square which has a lot of nice stores and you can come here and relax after you've been shopping. definitely recommend for locals and the wondering tourists.' The customer feels admiration, amusement, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this bar is pretty awesome for the las vegas locals. they have themed night and such. came here on a monday the place was really packed with lots of girls!! drinks are averagely priced if its not happy hour, but you can still spend alot if you leave your tab open and your sister keeps ordering drinks for other people!! lol. they also have hookah here which is awesome. nice bathrooms cant complain, the inside is pretty nice and the outside has good seating. its in town square which has a lot of nice stores and you can come here and relax after you've been shopping. definitely recommend for locals and the wondering tourists.' The customer feels admiration, amusement, joy. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and cater to their preferences, consider the following improvements:

1. Maintain a consistent crowd: While themed nights may attract a larger audience, ensuring a balanced crowd on regular days could help create a more comfortable atmosphere for all customers.

2. Monitor tab usage: Implementing a clear tab policy, such as limiting the number of drinks one person can order for others, could help prevent excessive spending and ensure a fair experience for all customers.

3. Offer more affordable drink options during non-happy hour periods: This could help make the bar more appealing to a wider range of customers and prevent feelings of spending too much."
3,"After driving by Chicago Brewing Company countless times, I finally decided to stop by for Ken M.'s UYE last week. In short, the company was great, as was the brown ale. I sampled the Oatmeal Raisin Cookie brew... meh... not my thing. I split the wild game sliders with Norm and Tony (6 for $30) and my favorites were the rabbit, wild boar and bison. Honestly, I can't even remember what the others (alligator, antelope, rabbit/antelope mix) tasted like. It was a week ago, afterall.  If you're a fan of sliders, check it out since they're some of the more unique ones you'll find in the area.","after driving by chicago brewing company countless times, i finally decided to stop by for ken m.'s uye last week. in short, the company was great, as was the brown ale. i sampled the oatmeal raisin cookie brew... meh... not my thing. i split the wild game sliders with norm and tony 6 for 30 and my favorites were the rabbit, wild boar and bison. honestly, i can't even remember what the others alligator, antelope, rabbit antelope mix tasted like. it was a week ago, afterall. if you're a fan of sliders, check it out since they're some of the more unique ones you'll find in the area.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'after driving by chicago brewing company countless times, i finally decided to stop by for ken m.'s uye last week. in short, the company was great, as was the brown ale. i sampled the oatmeal raisin cookie brew... meh... not my thing. i split the wild game sliders with norm and tony 6 for 30 and my favorites were the rabbit, wild boar and bison. honestly, i can't even remember what the others alligator, antelope, rabbit antelope mix tasted like. it was a week ago, afterall. if you're a fan of sliders, check it out since they're some of the more unique ones you'll find in the area.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'after driving by chicago brewing company countless times, i finally decided to stop by for ken m.'s uye last week. in short, the company was great, as was the brown ale. i sampled the oatmeal raisin cookie brew... meh... not my thing. i split the wild game sliders with norm and tony 6 for 30 and my favorites were the rabbit, wild boar and bison. honestly, i can't even remember what the others alligator, antelope, rabbit antelope mix tasted like. it was a week ago, afterall. if you're a fan of sliders, check it out since they're some of the more unique ones you'll find in the area.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Menu Clarification: Ensure that the menu clearly indicates the ingredients and flavors of each dish, especially unique items like the Oatmeal Raisin Cookie Brew and the wild game sliders. This will help customers make informed decisions and reduce the likelihood of ordering something they may not enjoy.

2. Menu Rotation: Regularly rotate the menu to keep it fresh and exciting. This could help prevent customers from forgetting the details of certain dishes, as they may have a chance to try new items on future visits.

3. Staff Training: Train staff to provide detailed and engaging descriptions of menu items."
3,"These 1/2 price ticket booths are all over the strip, with nine locations from New York-New York on the south end to Circus Circus on the north end.  Very helpful staff is there to answer questions and provide information about the variety of shows that are for sale.  While they can't recommend a specific show, they are a font of knowledge and you can pump them with questions to get a good idea of the shows they think are the best.  Don't even think about grabbing a show in Vegas without hitting the Tix4Tonight booth first.  For $2-3 they also sell discounts for restaurants around the strip, some offering 50% off the price of an entree for everyone in the party.  Check it out.","these 1 2 price ticket booths are all over the strip, with nine locations from new york new york on the south end to circus circus on the north end. very helpful staff is there to answer questions and provide information about the variety of shows that are for sale. while they can't recommend a specific show, they are a font of knowledge and you can pump them with questions to get a good idea of the shows they think are the best. don't even think about grabbing a show in vegas without hitting the tix4tonight booth first. for 2 3 they also sell discounts for restaurants around the strip, some offering 50 off the price of an entree for everyone in the party. check it out.","neutral, approval, disapproval","[INST] A customer left us a 3-star review: 'these 1 2 price ticket booths are all over the strip, with nine locations from new york new york on the south end to circus circus on the north end. very helpful staff is there to answer questions and provide information about the variety of shows that are for sale. while they can't recommend a specific show, they are a font of knowledge and you can pump them with questions to get a good idea of the shows they think are the best. don't even think about grabbing a show in vegas without hitting the tix4tonight booth first. for 2 3 they also sell discounts for restaurants around the strip, some offering 50 off the price of an entree for everyone in the party. check it out.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'these 1 2 price ticket booths are all over the strip, with nine locations from new york new york on the south end to circus circus on the north end. very helpful staff is there to answer questions and provide information about the variety of shows that are for sale. while they can't recommend a specific show, they are a font of knowledge and you can pump them with questions to get a good idea of the shows they think are the best. don't even think about grabbing a show in vegas without hitting the tix4tonight booth first. for 2 3 they also sell discounts for restaurants around the strip, some offering 50 off the price of an entree for everyone in the party. check it out.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Enhance the variety of shows offered: The customer mentions visiting multiple booths, suggesting they may have seen the same shows multiple times. Offering a wider range of shows could keep their interest and encourage repeat visits.

2. Provide specific recommendations: While the staff is currently a ""font of knowledge,"" the customer might appreciate more personalized recommendations based on their preferences. This could be achieved through a brief questionnaire or profile system to help staff better understand the customer's tastes."
3,"Great place to watch an Iowa game if you are in the Phoenix area.  This place used to be intolerable when smoking was allowed, but had improved greatly since then. \n\nThere is a huge and loyal Iowa following in the Phoenix/Mesa area, so seats fill up quick.  Drinks are cheap, and the breakfast bar is greasy and hits the spot!  The food is typical bar food, but perfect for the beer munchies.  This bar will remind you of Iowa in a hurry.\n\nLooking for more Iowa Natives to review this bar, though.","great place to watch an iowa game if you are in the phoenix area. this place used to be intolerable when smoking was allowed, but had improved greatly since then. n nthere is a huge and loyal iowa following in the phoenix mesa area, so seats fill up quick. drinks are cheap, and the breakfast bar is greasy and hits the spot! the food is typical bar food, but perfect for the beer munchies. this bar will remind you of iowa in a hurry. n nlooking for more iowa natives to review this bar, though.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'great place to watch an iowa game if you are in the phoenix area. this place used to be intolerable when smoking was allowed, but had improved greatly since then. n nthere is a huge and loyal iowa following in the phoenix mesa area, so seats fill up quick. drinks are cheap, and the breakfast bar is greasy and hits the spot! the food is typical bar food, but perfect for the beer munchies. this bar will remind you of iowa in a hurry. n nlooking for more iowa natives to review this bar, though.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'great place to watch an iowa game if you are in the phoenix area. this place used to be intolerable when smoking was allowed, but had improved greatly since then. n nthere is a huge and loyal iowa following in the phoenix mesa area, so seats fill up quick. drinks are cheap, and the breakfast bar is greasy and hits the spot! the food is typical bar food, but perfect for the beer munchies. this bar will remind you of iowa in a hurry. n nlooking for more iowa natives to review this bar, though.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following actions:

1. Enhance communication: Reach out to the customer to thank them for their feedback and express our appreciation for their loyalty. This will show that we value their opinion and are open to feedback.

2. Improve food quality: While the customer appreciates the greasy bar food, we could explore options to offer healthier alternatives or improve the quality of our current offerings to cater to a wider range of preferences.

3. Expand seating capacity: Since seats fill up quickly, especially during Iowa games, we could consider expanding our seating area to accommodate more customers."
3,"Great location - off the beaten path but close enough to walk to everything. Staff was very nice. Room was beautifully decorated. And free Wifi, which is a godsend on vacation.\n\nUnfortunately, we were not crazy about anything else at the Apex Waterloo. The room was a giant dustball and my allergies went nuts as soon as we got in the room. You could see the particles swirling under the overhead lights. We were working on our computers in the room when housekeeping came by (about 4:30pm, which surprised us) and they were in the room for literally 3 minutes. I would say it might be due to our presence, but I could hear them enter and leave the room next door and they were only in there for 4 minutes (I could see the clock on my computer).\n\nWe were also a little weirded out by the lack of a top sheet on the bed, but this must be a normal thing for the region because the maids seemed really confused when we asked about it. That said, there was a four-inch gap between the top of the sheet and the mattress, which grossed me out. I'm not that germaphobic, but I really don't want to touch a mattress that's been used by hundreds/thousands of people. Beyond that, the bed itself was terribly uncomfortable and hubs and I found ourselves popping ibuprofen all day for the resulting back pain.\n\nThe room service food from Elliott's was fairly mediocre, though hubs said they mixed a mean cocktail. Would not return to this hotel.","great location off the beaten path but close enough to walk to everything. staff was very nice. room was beautifully decorated. and free wifi, which is a godsend on vacation. n nunfortunately, we were not crazy about anything else at the apex waterloo. the room was a giant dustball and my allergies went nuts as soon as we got in the room. you could see the particles swirling under the overhead lights. we were working on our computers in the room when housekeeping came by about 4 30pm, which surprised us and they were in the room for literally 3 minutes. i would say it might be due to our presence, but i could hear them enter and leave the room next door and they were only in there for 4 minutes i could see the clock on my computer . n nwe were also a little weirded out by the lack of a top sheet on the bed, but this must be a normal thing for the region because the maids seemed really confused when we asked about it. that said, there was a four inch gap between the top of the sheet and the mattress, which grossed me out. i'm not that germaphobic, but i really don't want to touch a mattress that's been used by hundreds thousands of people. beyond that, the bed itself was terribly uncomfortable and hubs and i found ourselves popping ibuprofen all day for the resulting back pain. n nthe room service food from elliott's was fairly mediocre, though hubs said they mixed a mean cocktail. would not return to this hotel.","surprise, admiration, neutral","[INST] A customer left us a 3-star review: 'great location off the beaten path but close enough to walk to everything. staff was very nice. room was beautifully decorated. and free wifi, which is a godsend on vacation. n nunfortunately, we were not crazy about anything else at the apex waterloo. the room was a giant dustball and my allergies went nuts as soon as we got in the room. you could see the particles swirling under the overhead lights. we were working on our computers in the room when housekeeping came by about 4 30pm, which surprised us and they were in the room for literally 3 minutes. i would say it might be due to our presence, but i could hear them enter and leave the room next door and they were only in there for 4 minutes i could see the clock on my computer . n nwe were also a little weirded out by the lack of a top sheet on the bed, but this must be a normal thing for the region because the maids seemed really confused when we asked about it. that said, there was a four inch gap between the top of the sheet and the mattress, which grossed me out. i'm not that germaphobic, but i really don't want to touch a mattress that's been used by hundreds thousands of people. beyond that, the bed itself was terribly uncomfortable and hubs and i found ourselves popping ibuprofen all day for the resulting back pain. n nthe room service food from elliott's was fairly mediocre, though hubs said they mixed a mean cocktail. would not return to this hotel.' The customer feels surprise, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'great location off the beaten path but close enough to walk to everything. staff was very nice. room was beautifully decorated. and free wifi, which is a godsend on vacation. n nunfortunately, we were not crazy about anything else at the apex waterloo. the room was a giant dustball and my allergies went nuts as soon as we got in the room. you could see the particles swirling under the overhead lights. we were working on our computers in the room when housekeeping came by about 4 30pm, which surprised us and they were in the room for literally 3 minutes. i would say it might be due to our presence, but i could hear them enter and leave the room next door and they were only in there for 4 minutes i could see the clock on my computer . n nwe were also a little weirded out by the lack of a top sheet on the bed, but this must be a normal thing for the region because the maids seemed really confused when we asked about it. that said, there was a four inch gap between the top of the sheet and the mattress, which grossed me out. i'm not that germaphobic, but i really don't want to touch a mattress that's been used by hundreds thousands of people. beyond that, the bed itself was terribly uncomfortable and hubs and i found ourselves popping ibuprofen all day for the resulting back pain. n nthe room service food from elliott's was fairly mediocre, though hubs said they mixed a mean cocktail. would not return to this hotel.' The customer feels surprise, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Apex Waterloo, the following steps could be taken:

1. Cleanliness: Address the customer's concerns about dust and allergens by implementing a more thorough cleaning process for the rooms, particularly focusing on areas that might be overlooked, such as under the overhead lights.

2. Housekeeping: Ensure that housekeeping notifies guests before entering the room and provides a reasonable amount of time for guests to vacate the room. Also, consider extending housekeeping hours to accommodate guests who may be working in their rooms during the day."
3,Clean little taco shop normal selection of stuff.\n\nGoing with fish taco lunch special.  I have had a hard time finding a really good fish taco in Vegas.  So after trying the fish tacos I'm still searching.  However the rice actually had some flavor and the beans tasted like they were made in house.  The service was better than I need for a taco shop.  I will give them another shot because I liked their rice and beans.,clean little taco shop normal selection of stuff. n ngoing with fish taco lunch special. i have had a hard time finding a really good fish taco in vegas. so after trying the fish tacos i'm still searching. however the rice actually had some flavor and the beans tasted like they were made in house. the service was better than i need for a taco shop. i will give them another shot because i liked their rice and beans.,"admiration, approval, love","[INST] A customer left us a 3-star review: 'clean little taco shop normal selection of stuff. n ngoing with fish taco lunch special. i have had a hard time finding a really good fish taco in vegas. so after trying the fish tacos i'm still searching. however the rice actually had some flavor and the beans tasted like they were made in house. the service was better than i need for a taco shop. i will give them another shot because i liked their rice and beans.' The customer feels admiration, approval, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'clean little taco shop normal selection of stuff. n ngoing with fish taco lunch special. i have had a hard time finding a really good fish taco in vegas. so after trying the fish tacos i'm still searching. however the rice actually had some flavor and the beans tasted like they were made in house. the service was better than i need for a taco shop. i will give them another shot because i liked their rice and beans.' The customer feels admiration, approval, love. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and potentially offer a ""really good fish taco"" that they've been searching for in Vegas, consider the following improvements:

1. Improve the fish taco recipe: Experiment with different types of fish, marinades, and toppings to create a unique and delicious fish taco that stands out from the competition.

2. Maintain consistency in flavor: Ensure that the quality and flavor of the fish tacos are consistent across all orders to meet customer expectations."
3,"$0.39 tacos?! Yes please.\n\nIt's not gourmet. It's cheap and it does the trick. Only a few blocks from the Premium Outlets, it's become a favourite spot to grab a quick bite when I'm in the area.\n\nWhat I love more than anything is the Del Taco Inferno hot sauce. I use it at a clip of one packet per taco and take some for the road.\n\nFast and cheap. If you take a cab, be sure to offer your driver a taco or two!","0.39 tacos?! yes please. n nit's not gourmet. it's cheap and it does the trick. only a few blocks from the premium outlets, it's become a favourite spot to grab a quick bite when i'm in the area. n nwhat i love more than anything is the del taco inferno hot sauce. i use it at a clip of one packet per taco and take some for the road. n nfast and cheap. if you take a cab, be sure to offer your driver a taco or two!","love, approval, neutral","[INST] A customer left us a 3-star review: '0.39 tacos?! yes please. n nit's not gourmet. it's cheap and it does the trick. only a few blocks from the premium outlets, it's become a favourite spot to grab a quick bite when i'm in the area. n nwhat i love more than anything is the del taco inferno hot sauce. i use it at a clip of one packet per taco and take some for the road. n nfast and cheap. if you take a cab, be sure to offer your driver a taco or two!' The customer feels love, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: '0.39 tacos?! yes please. n nit's not gourmet. it's cheap and it does the trick. only a few blocks from the premium outlets, it's become a favourite spot to grab a quick bite when i'm in the area. n nwhat i love more than anything is the del taco inferno hot sauce. i use it at a clip of one packet per taco and take some for the road. n nfast and cheap. if you take a cab, be sure to offer your driver a taco or two!' The customer feels love, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Portion Size: Although the customer finds the price reasonable, increasing the portion size of the tacos might be appreciated.

2. Quality: While the customer values the affordability, they also mention that the food is not gourmet. Enhancing the quality of the food could lead to a more positive overall experience.

3. Amenities: Since the customer mentions they often visit when in the area, offering additional amenities such as free Wi-Fi, comfortable seating, or even outdoor seating could make the dining experience more enjoyable."
3,"Went here for dinner last Thursday and the food was good.  I had the Ahi appetizer and salmon along with 2 beers for $50, which is very reasonably priced for Vegas.  The atmosphere was nice and i enjoyed the game while I had my dinner.  The only reason for 3 stars was the service.  It was not a very comfortable place to eat as I had to track down a menu and seek out the bartender to place the order.  Also, the bartender looked like she just lost a $1000 bet at the roulette table and wasn't very friendly.  I would go back, but would order take out and bring back to my room.","went here for dinner last thursday and the food was good. i had the ahi appetizer and salmon along with 2 beers for 50, which is very reasonably priced for vegas. the atmosphere was nice and i enjoyed the game while i had my dinner. the only reason for 3 stars was the service. it was not a very comfortable place to eat as i had to track down a menu and seek out the bartender to place the order. also, the bartender looked like she just lost a 1000 bet at the roulette table and wasn't very friendly. i would go back, but would order take out and bring back to my room.","joy, neutral, admiration","[INST] A customer left us a 3-star review: 'went here for dinner last thursday and the food was good. i had the ahi appetizer and salmon along with 2 beers for 50, which is very reasonably priced for vegas. the atmosphere was nice and i enjoyed the game while i had my dinner. the only reason for 3 stars was the service. it was not a very comfortable place to eat as i had to track down a menu and seek out the bartender to place the order. also, the bartender looked like she just lost a 1000 bet at the roulette table and wasn't very friendly. i would go back, but would order take out and bring back to my room.' The customer feels joy, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'went here for dinner last thursday and the food was good. i had the ahi appetizer and salmon along with 2 beers for 50, which is very reasonably priced for vegas. the atmosphere was nice and i enjoyed the game while i had my dinner. the only reason for 3 stars was the service. it was not a very comfortable place to eat as i had to track down a menu and seek out the bartender to place the order. also, the bartender looked like she just lost a 1000 bet at the roulette table and wasn't very friendly. i would go back, but would order take out and bring back to my room.' The customer feels joy, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider implementing the following changes:

1. Improve menu availability: Ensure menus are easily accessible for customers upon seating.

2. Enhance staff friendliness: Train staff to maintain a positive and welcoming demeanor, even during challenging situations.

3. Streamline ordering process: Simplify the ordering process to make it more efficient and comfortable for customers.

4. Consider offering take-out options: Offer a take-out menu for customers who prefer to dine in the comfort of their own rooms.

5. Provide feedback opportunities: Encourage customers to share their experiences and suggestions for improvement through surveys or feedback forms."
3,"I went here for a friend's birthday. The prices were somewhat steep but the burgers were the best I ever had in my life. Huge mouth watering burgers made by the angels in heaven and descended by a gravity ray in my plate. (Then again, I'm usually frugal so my standards are low)\n\nVery wide variety of burgers, decent service with mediocre small table seating typical to broke bars/pubs that try to look classy.\n\nI had the big Ralph and it was hands down the best burger I've had in my life. The only reason my review is not a solid 5/5 is due to the prices (15$ for a damn burger man, ouch!) and the interior is, in my opinion, poorly decorated for a place that tries to look classier than the typical burger joint.","i went here for a friend's birthday. the prices were somewhat steep but the burgers were the best i ever had in my life. huge mouth watering burgers made by the angels in heaven and descended by a gravity ray in my plate. then again, i'm usually frugal so my standards are low n nvery wide variety of burgers, decent service with mediocre small table seating typical to broke bars pubs that try to look classy. n ni had the big ralph and it was hands down the best burger i've had in my life. the only reason my review is not a solid 5 5 is due to the prices 15 for a damn burger man, ouch! and the interior is, in my opinion, poorly decorated for a place that tries to look classier than the typical burger joint.","admiration, approval, joy","[INST] A customer left us a 3-star review: 'i went here for a friend's birthday. the prices were somewhat steep but the burgers were the best i ever had in my life. huge mouth watering burgers made by the angels in heaven and descended by a gravity ray in my plate. then again, i'm usually frugal so my standards are low n nvery wide variety of burgers, decent service with mediocre small table seating typical to broke bars pubs that try to look classy. n ni had the big ralph and it was hands down the best burger i've had in my life. the only reason my review is not a solid 5 5 is due to the prices 15 for a damn burger man, ouch! and the interior is, in my opinion, poorly decorated for a place that tries to look classier than the typical burger joint.' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i went here for a friend's birthday. the prices were somewhat steep but the burgers were the best i ever had in my life. huge mouth watering burgers made by the angels in heaven and descended by a gravity ray in my plate. then again, i'm usually frugal so my standards are low n nvery wide variety of burgers, decent service with mediocre small table seating typical to broke bars pubs that try to look classy. n ni had the big ralph and it was hands down the best burger i've had in my life. the only reason my review is not a solid 5 5 is due to the prices 15 for a damn burger man, ouch! and the interior is, in my opinion, poorly decorated for a place that tries to look classier than the typical burger joint.' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially increase their rating, consider the following suggestions:

1. Maintain the high-quality burgers: Continue to offer mouthwatering, unique burgers that meet the customer's standards.

2. Address pricing concerns: Offer promotions or discounts for special occasions like birthdays, or provide a more affordable menu option for customers who are budget-conscious.

3. Enhance the interior decor: Improve the ambiance by updating the decor to create a more inviting and classy atmosphere that aligns with the quality of the food."
3,"Hungry and craving Mexican food in the Venetian? This is a pretty good place to go. The portions are big and the restaurant itself is nice. It is right next to the canal so you can wave at the gondolas going by. \n\nI agree with the other guy. The food was solid.  We ordered the carne asada tacos which came with 3 tacos and a side of rice and beans. It was good, but we weren't raving over it. THE POSOLE THOUGH. It was my first time having Posole (I was surprised it was green) and it was really tasty. My friend knows her food and she loved it as well. We kept wanting to go back for more Posole, but didn't have the chance to.","hungry and craving mexican food in the venetian? this is a pretty good place to go. the portions are big and the restaurant itself is nice. it is right next to the canal so you can wave at the gondolas going by. n ni agree with the other guy. the food was solid. we ordered the carne asada tacos which came with 3 tacos and a side of rice and beans. it was good, but we weren't raving over it. the posole though. it was my first time having posole i was surprised it was green and it was really tasty. my friend knows her food and she loved it as well. we kept wanting to go back for more posole, but didn't have the chance to.","admiration, approval, surprise","[INST] A customer left us a 3-star review: 'hungry and craving mexican food in the venetian? this is a pretty good place to go. the portions are big and the restaurant itself is nice. it is right next to the canal so you can wave at the gondolas going by. n ni agree with the other guy. the food was solid. we ordered the carne asada tacos which came with 3 tacos and a side of rice and beans. it was good, but we weren't raving over it. the posole though. it was my first time having posole i was surprised it was green and it was really tasty. my friend knows her food and she loved it as well. we kept wanting to go back for more posole, but didn't have the chance to.' The customer feels admiration, approval, surprise. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'hungry and craving mexican food in the venetian? this is a pretty good place to go. the portions are big and the restaurant itself is nice. it is right next to the canal so you can wave at the gondolas going by. n ni agree with the other guy. the food was solid. we ordered the carne asada tacos which came with 3 tacos and a side of rice and beans. it was good, but we weren't raving over it. the posole though. it was my first time having posole i was surprised it was green and it was really tasty. my friend knows her food and she loved it as well. we kept wanting to go back for more posole, but didn't have the chance to.' The customer feels admiration, approval, surprise. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Enhance the flavors of the carne asada tacos to make them more appealing and potentially ""raving"" for the customer.

2. Provide more information about the posole, such as its ingredients or preparation method, to educate customers about this dish and create anticipation for their first taste.

3. Offer a return visit incentive, such as a discount or complimentary item, to encourage the customer to come back and enjoy more posole.

4. Consider offering a wider variety of Mexican dishes to cater to different tastes and preferences, ensuring that there is something for everyone on the menu."
3,"I've tried the Sushi Room twice using a Groupon. Even with the discount, the prices were fairly high for about average sushi. \n\nCalifornia Roll - Average taste. They didn't cut the roll evenly, so your first might be a mouthful and your last could be scraps. This is tough when sharing.\n\nKappa Roll - I am very impressed by this roll. I've never had a cucumber wrapping on sushi, and it tastes delightful and refreshing. It's slippery and falls apart easily when using chop sticks, though. \n\nCaterpillar Roll - It was just Ok. We came with a newbie sushi-eater and I was excited to have her try this one. It didn't impress like it has at other restaurants. They did arrange the roll in a clever \""S\"" caterpillar formation.\n\nVegas Roll - Average. \n\nOne friend ordered the red Sangria that I sipped and liked. Light and simple.\n\nThe decor of the Sushi Room is cool. They've got some interesting fixtures, a relatively ornate aquarium, and a patio that blends nicely with an open wall. The \""Living Room\"" next door is a neat looking lounge with similar architecture. We all remarked that these buildings had a classy, almost European look.\n\nOverall, I would go here if I had a Groupon. With the long distance from my house, quality and price, I will look elsewhere before venturing out again.","i've tried the sushi room twice using a groupon. even with the discount, the prices were fairly high for about average sushi. n ncalifornia roll average taste. they didn't cut the roll evenly, so your first might be a mouthful and your last could be scraps. this is tough when sharing. n nkappa roll i am very impressed by this roll. i've never had a cucumber wrapping on sushi, and it tastes delightful and refreshing. it's slippery and falls apart easily when using chop sticks, though. n ncaterpillar roll it was just ok. we came with a newbie sushi eater and i was excited to have her try this one. it didn't impress like it has at other restaurants. they did arrange the roll in a clever s caterpillar formation. n nvegas roll average. n none friend ordered the red sangria that i sipped and liked. light and simple. n nthe decor of the sushi room is cool. they've got some interesting fixtures, a relatively ornate aquarium, and a patio that blends nicely with an open wall. the living room next door is a neat looking lounge with similar architecture. we all remarked that these buildings had a classy, almost european look. n noverall, i would go here if i had a groupon. with the long distance from my house, quality and price, i will look elsewhere before venturing out again.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'i've tried the sushi room twice using a groupon. even with the discount, the prices were fairly high for about average sushi. n ncalifornia roll average taste. they didn't cut the roll evenly, so your first might be a mouthful and your last could be scraps. this is tough when sharing. n nkappa roll i am very impressed by this roll. i've never had a cucumber wrapping on sushi, and it tastes delightful and refreshing. it's slippery and falls apart easily when using chop sticks, though. n ncaterpillar roll it was just ok. we came with a newbie sushi eater and i was excited to have her try this one. it didn't impress like it has at other restaurants. they did arrange the roll in a clever s caterpillar formation. n nvegas roll average. n none friend ordered the red sangria that i sipped and liked. light and simple. n nthe decor of the sushi room is cool. they've got some interesting fixtures, a relatively ornate aquarium, and a patio that blends nicely with an open wall. the living room next door is a neat looking lounge with similar architecture. we all remarked that these buildings had a classy, almost european look. n noverall, i would go here if i had a groupon. with the long distance from my house, quality and price, i will look elsewhere before venturing out again.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i've tried the sushi room twice using a groupon. even with the discount, the prices were fairly high for about average sushi. n ncalifornia roll average taste. they didn't cut the roll evenly, so your first might be a mouthful and your last could be scraps. this is tough when sharing. n nkappa roll i am very impressed by this roll. i've never had a cucumber wrapping on sushi, and it tastes delightful and refreshing. it's slippery and falls apart easily when using chop sticks, though. n ncaterpillar roll it was just ok. we came with a newbie sushi eater and i was excited to have her try this one. it didn't impress like it has at other restaurants. they did arrange the roll in a clever s caterpillar formation. n nvegas roll average. n none friend ordered the red sangria that i sipped and liked. light and simple. n nthe decor of the sushi room is cool. they've got some interesting fixtures, a relatively ornate aquarium, and a patio that blends nicely with an open wall. the living room next door is a neat looking lounge with similar architecture. we all remarked that these buildings had a classy, almost european look. n noverall, i would go here if i had a groupon. with the long distance from my house, quality and price, i will look elsewhere before venturing out again.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Equally distribute sushi rolls: Ensure that sushi rolls are cut evenly to provide a consistent eating experience, especially when sharing.

2. Improve the taste of California rolls: Enhance the taste of California rolls to make them more appealing to customers.

3. Maintain the quality of caterpillar rolls: Work on improving the taste and presentation of caterpillar rolls to meet the customer's expectations."
3,"First timer here and I can't believe I actually paid $20 for a one day pass. Not even a free trial. Gym was super packed and machines were a good wait. Other than that, they've got every machine. This gym is OKAY.","first timer here and i can't believe i actually paid 20 for a one day pass. not even a free trial. gym was super packed and machines were a good wait. other than that, they've got every machine. this gym is okay.","surprise, admiration, excitement","[INST] A customer left us a 3-star review: 'first timer here and i can't believe i actually paid 20 for a one day pass. not even a free trial. gym was super packed and machines were a good wait. other than that, they've got every machine. this gym is okay.' The customer feels surprise, admiration, excitement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'first timer here and i can't believe i actually paid 20 for a one day pass. not even a free trial. gym was super packed and machines were a good wait. other than that, they've got every machine. this gym is okay.' The customer feels surprise, admiration, excitement. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Offer a free trial period: Providing a free trial period can help potential customers test the gym facilities before committing to a paid membership. This can help manage customer expectations and ensure they are satisfied with the services before making a financial commitment.

2. Manage gym capacity: To reduce overcrowding, consider implementing a system to limit the number of members during peak hours. This could involve offering flexible membership options with different access times or implementing a reservation system for popular equipment."
3,"Not really on the strip, that's too bad because it's pretty nice.\n\nI would say it's less classy/luxurious but very urban, rocker like. My friend told me about this great steak and eggs cafe they have for only $7.77, gotta check it out next time.","not really on the strip, that's too bad because it's pretty nice. n ni would say it's less classy luxurious but very urban, rocker like. my friend told me about this great steak and eggs cafe they have for only 7.77, gotta check it out next time.","admiration, disappointment, disapproval","[INST] A customer left us a 3-star review: 'not really on the strip, that's too bad because it's pretty nice. n ni would say it's less classy luxurious but very urban, rocker like. my friend told me about this great steak and eggs cafe they have for only 7.77, gotta check it out next time.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'not really on the strip, that's too bad because it's pretty nice. n ni would say it's less classy luxurious but very urban, rocker like. my friend told me about this great steak and eggs cafe they have for only 7.77, gotta check it out next time.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could:

1. Highlight the proximity to the strip more prominently in our marketing materials, as this seems to be a significant factor for them.

2. Enhance the ambiance to make it feel more classy and luxurious, while maintaining its urban, rocker-like charm.

3. Promote the affordable steak and eggs cafe more effectively, as this seems to be a popular and attractive offering for the customer.

4. Consider offering a complimentary visit to the strip or a nearby attraction to make up for the perceived inconvenience of the location."
3,"Just like any other platos the move gives them a bigger selection of the usual 'in' fashion. It was kind of like forever 21 tho with the styles that are popular atm. I'm not into shirts that cover half a nipple haha they had some great shoes tho, so somewhere there's something you'd like. \n\nHowever a few of the workers (not all)  are just rude and their tone of voice is very dry, and demeaning. I'll never come here again.","just like any other platos the move gives them a bigger selection of the usual 'in' fashion. it was kind of like forever 21 tho with the styles that are popular atm. i'm not into shirts that cover half a nipple haha they had some great shoes tho, so somewhere there's something you'd like. n nhowever a few of the workers not all are just rude and their tone of voice is very dry, and demeaning. i'll never come here again.","amusement, disapproval, annoyance","[INST] A customer left us a 3-star review: 'just like any other platos the move gives them a bigger selection of the usual 'in' fashion. it was kind of like forever 21 tho with the styles that are popular atm. i'm not into shirts that cover half a nipple haha they had some great shoes tho, so somewhere there's something you'd like. n nhowever a few of the workers not all are just rude and their tone of voice is very dry, and demeaning. i'll never come here again.' The customer feels amusement, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'just like any other platos the move gives them a bigger selection of the usual 'in' fashion. it was kind of like forever 21 tho with the styles that are popular atm. i'm not into shirts that cover half a nipple haha they had some great shoes tho, so somewhere there's something you'd like. n nhowever a few of the workers not all are just rude and their tone of voice is very dry, and demeaning. i'll never come here again.' The customer feels amusement, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Fashion Selection: While we aim to offer a wide variety of popular styles, we can consider offering a more diverse range to cater to a broader audience. This might include options that are less revealing, as mentioned in the review.

2. Staff Attitude: It's crucial to ensure that all our staff members maintain a friendly, welcoming, and respectful tone of voice. Training sessions could be conducted to emphasize the importance of customer service and handling feedback constructively.

3. Customer Feedback: Encourage customers to share their feedback, both positive and negative, as it provides valuable insights for improvement."
3,"I've eaten at this HAG location twice.  Each time, the wait staff were attentive and responsive.  It's a limited menu - but portions are substantial.  The fries are above average and I rate the shakes as O.K.  It detracts from the shakes that they are served in cheap plastic cups.  I thought the burger was good - with a fresh bun, good meat and garnishes.  Even the minimal single burger is big, my wife could only eat half of her burger.  The shtick involved with the whole faux medical thing is cheesy but tolerable.  It was kind of fun watching others get spanked and teased by HAG staff.","i've eaten at this hag location twice. each time, the wait staff were attentive and responsive. it's a limited menu but portions are substantial. the fries are above average and i rate the shakes as o.k. it detracts from the shakes that they are served in cheap plastic cups. i thought the burger was good with a fresh bun, good meat and garnishes. even the minimal single burger is big, my wife could only eat half of her burger. the shtick involved with the whole faux medical thing is cheesy but tolerable. it was kind of fun watching others get spanked and teased by hag staff.","amusement, joy, approval","[INST] A customer left us a 3-star review: 'i've eaten at this hag location twice. each time, the wait staff were attentive and responsive. it's a limited menu but portions are substantial. the fries are above average and i rate the shakes as o.k. it detracts from the shakes that they are served in cheap plastic cups. i thought the burger was good with a fresh bun, good meat and garnishes. even the minimal single burger is big, my wife could only eat half of her burger. the shtick involved with the whole faux medical thing is cheesy but tolerable. it was kind of fun watching others get spanked and teased by hag staff.' The customer feels amusement, joy, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i've eaten at this hag location twice. each time, the wait staff were attentive and responsive. it's a limited menu but portions are substantial. the fries are above average and i rate the shakes as o.k. it detracts from the shakes that they are served in cheap plastic cups. i thought the burger was good with a fresh bun, good meat and garnishes. even the minimal single burger is big, my wife could only eat half of her burger. the shtick involved with the whole faux medical thing is cheesy but tolerable. it was kind of fun watching others get spanked and teased by hag staff.' The customer feels amusement, joy, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially increase their satisfaction, consider the following suggestions:

1. Upgrade the servingware for shakes: Replace the cheap plastic cups with more durable, high-quality cups to enhance the overall dining experience.

2. Enhance the ambiance: Address the ""cheesy"" aspect of the faux medical theme by refining the decor or presentation to make it more appealing to a broader audience.

3. Offer additional menu options: Expand the menu to cater to a wider range of preferences and dietary needs, which may encourage the customer to return more frequently."
3,"I loved the tossed salad. The reason I ate here was because they had sushi...big mistake, it wasn't good at all...but I found other things that I loved. $19.99 lunch buffet and it includes your soda.","i loved the tossed salad. the reason i ate here was because they had sushi...big mistake, it wasn't good at all...but i found other things that i loved. 19.99 lunch buffet and it includes your soda.","love, approval, admiration","[INST] A customer left us a 3-star review: 'i loved the tossed salad. the reason i ate here was because they had sushi...big mistake, it wasn't good at all...but i found other things that i loved. 19.99 lunch buffet and it includes your soda.' The customer feels love, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i loved the tossed salad. the reason i ate here was because they had sushi...big mistake, it wasn't good at all...but i found other things that i loved. 19.99 lunch buffet and it includes your soda.' The customer feels love, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, focus on enhancing the sushi quality and consistency. Here are some specific actions:

1. Investigate the issue: Speak with the sushi chef or manager to understand the reasons behind the unsatisfactory sushi. This could be due to a lack of training, poor ingredients, or improper preparation techniques.

2. Improve sushi quality: Provide additional training for the sushi chef, ensuring they are using fresh, high-quality ingredients and following traditional sushi-making techniques."
3,"OK so I was REALLY REALLY looking forward to getting my Lousiana style crawfish / seafood. I've been missing my Boiling Crab in Cali. This was probably the closest I would get, since they don't have it in Chicago. I was a little disappointed by the crawfish, because the shell was super thick and hard, and there was just something a little different about the sauce. I still ate like a beast, don't get me wrong. I mean how can you not be a little messy when you eat with your hands and there's sauce everywhere...but I think I really would have enjoyed it a lot more if the crawfish was like what they give you at Boiling Crab. Maybe they're from a different region? It really makes a difference if their shells are so hard, makes it difficult to peel. And the taste of the crawfish meat was even different! Almost like it was a \""lower grade\"" of seafood meat.\n\nAnyway, we also ordered clams, crab legs, and shrimp. I really enjoyed the crab legs and clams, and the shrimp was pretty good too. We got fries to share, which was a welcomed distraction for our tongues after too much spicy/garlic-y goodness. I loved the corn on the cob, as usual.","ok so i was really really looking forward to getting my lousiana style crawfish seafood. i've been missing my boiling crab in cali. this was probably the closest i would get, since they don't have it in chicago. i was a little disappointed by the crawfish, because the shell was super thick and hard, and there was just something a little different about the sauce. i still ate like a beast, don't get me wrong. i mean how can you not be a little messy when you eat with your hands and there's sauce everywhere...but i think i really would have enjoyed it a lot more if the crawfish was like what they give you at boiling crab. maybe they're from a different region? it really makes a difference if their shells are so hard, makes it difficult to peel. and the taste of the crawfish meat was even different! almost like it was a lower grade of seafood meat. n nanyway, we also ordered clams, crab legs, and shrimp. i really enjoyed the crab legs and clams, and the shrimp was pretty good too. we got fries to share, which was a welcomed distraction for our tongues after too much spicy garlic y goodness. i loved the corn on the cob, as usual.","disappointment, joy, neutral","[INST] A customer left us a 3-star review: 'ok so i was really really looking forward to getting my lousiana style crawfish seafood. i've been missing my boiling crab in cali. this was probably the closest i would get, since they don't have it in chicago. i was a little disappointed by the crawfish, because the shell was super thick and hard, and there was just something a little different about the sauce. i still ate like a beast, don't get me wrong. i mean how can you not be a little messy when you eat with your hands and there's sauce everywhere...but i think i really would have enjoyed it a lot more if the crawfish was like what they give you at boiling crab. maybe they're from a different region? it really makes a difference if their shells are so hard, makes it difficult to peel. and the taste of the crawfish meat was even different! almost like it was a lower grade of seafood meat. n nanyway, we also ordered clams, crab legs, and shrimp. i really enjoyed the crab legs and clams, and the shrimp was pretty good too. we got fries to share, which was a welcomed distraction for our tongues after too much spicy garlic y goodness. i loved the corn on the cob, as usual.' The customer feels disappointment, joy, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'ok so i was really really looking forward to getting my lousiana style crawfish seafood. i've been missing my boiling crab in cali. this was probably the closest i would get, since they don't have it in chicago. i was a little disappointed by the crawfish, because the shell was super thick and hard, and there was just something a little different about the sauce. i still ate like a beast, don't get me wrong. i mean how can you not be a little messy when you eat with your hands and there's sauce everywhere...but i think i really would have enjoyed it a lot more if the crawfish was like what they give you at boiling crab. maybe they're from a different region? it really makes a difference if their shells are so hard, makes it difficult to peel. and the taste of the crawfish meat was even different! almost like it was a lower grade of seafood meat. n nanyway, we also ordered clams, crab legs, and shrimp. i really enjoyed the crab legs and clams, and the shrimp was pretty good too. we got fries to share, which was a welcomed distraction for our tongues after too much spicy garlic y goodness. i loved the corn on the cob, as usual.' The customer feels disappointment, joy, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider sourcing Louisiana-style crawfish from a different region or supplier to ensure thinner, easier-to-peel shells. Additionally, consider adjusting the seasoning or cooking process of the crawfish to better match the customer's expectations, based on their comparison to Boiling Crab in California. Offering a brief explanation of the origin of the crawfish and any differences in taste or texture could also help manage customer expectations. Lastly, consider offering a complimentary side or small dish to help balance the spiciness of the garlic sauce, as mentioned in the review."
3,"Bahama Breeze is typical of your themed chain restaurants. To me, it doesn't stand out from the likes of Elephant Bar, Cheesecake Factory, and Claim Jumpers. Their \""island\"" theme extends to their supposedly \""tropical\"" menu. \n\nTheir decor was adequate, if not a bit tired and dated. The food was substantial - We ordered (2) chicken sandwiches and paella, plus coconut shrimp for appetizers. For dessert, we had the chocolate pineapple upside down cake. Our server was very friendly and funny. But the overall experience can be easily forgotten. \n\nIt's a great place to eat, just don't expect to be blown away or for it to be different from the various adequate establishments.","bahama breeze is typical of your themed chain restaurants. to me, it doesn't stand out from the likes of elephant bar, cheesecake factory, and claim jumpers. their island theme extends to their supposedly tropical menu. n ntheir decor was adequate, if not a bit tired and dated. the food was substantial we ordered 2 chicken sandwiches and paella, plus coconut shrimp for appetizers. for dessert, we had the chocolate pineapple upside down cake. our server was very friendly and funny. but the overall experience can be easily forgotten. n nit's a great place to eat, just don't expect to be blown away or for it to be different from the various adequate establishments.","admiration, amusement, joy","[INST] A customer left us a 3-star review: 'bahama breeze is typical of your themed chain restaurants. to me, it doesn't stand out from the likes of elephant bar, cheesecake factory, and claim jumpers. their island theme extends to their supposedly tropical menu. n ntheir decor was adequate, if not a bit tired and dated. the food was substantial we ordered 2 chicken sandwiches and paella, plus coconut shrimp for appetizers. for dessert, we had the chocolate pineapple upside down cake. our server was very friendly and funny. but the overall experience can be easily forgotten. n nit's a great place to eat, just don't expect to be blown away or for it to be different from the various adequate establishments.' The customer feels admiration, amusement, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'bahama breeze is typical of your themed chain restaurants. to me, it doesn't stand out from the likes of elephant bar, cheesecake factory, and claim jumpers. their island theme extends to their supposedly tropical menu. n ntheir decor was adequate, if not a bit tired and dated. the food was substantial we ordered 2 chicken sandwiches and paella, plus coconut shrimp for appetizers. for dessert, we had the chocolate pineapple upside down cake. our server was very friendly and funny. but the overall experience can be easily forgotten. n nit's a great place to eat, just don't expect to be blown away or for it to be different from the various adequate establishments.' The customer feels admiration, amusement, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Bahama Breeze, consider the following suggestions:

1. Enhance the menu: Offer unique, authentic island dishes that set Bahama Breeze apart from other themed chain restaurants.

2. Update decor: Refresh the decor to give it a more modern and inviting feel, while still maintaining the island theme.

3. Consistent quality: Ensure that the food is consistently of high quality, with attention to detail in presentation and taste.

4. Personalized service: Train staff to provide personalized service, tailoring recommendations to each customer's preferences and dietary needs."
3,"This was very mediocre delivery Chinese food. The typical fat-laden goopy crap you see everywhere. They do deliver, which is great.. but so do many others. I didn't particularly enjoy anything I ate... I had some sort of orange chicken and a mongolian beef.. but just very *eh*. My fiance thought they were ok, so I'm bumping it up from the 2 stars I'd give it.","this was very mediocre delivery chinese food. the typical fat laden goopy crap you see everywhere. they do deliver, which is great.. but so do many others. i didn't particularly enjoy anything i ate... i had some sort of orange chicken and a mongolian beef.. but just very eh . my fiance thought they were ok, so i'm bumping it up from the 2 stars i'd give it.","disappointment, disapproval, annoyance","[INST] A customer left us a 3-star review: 'this was very mediocre delivery chinese food. the typical fat laden goopy crap you see everywhere. they do deliver, which is great.. but so do many others. i didn't particularly enjoy anything i ate... i had some sort of orange chicken and a mongolian beef.. but just very eh . my fiance thought they were ok, so i'm bumping it up from the 2 stars i'd give it.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this was very mediocre delivery chinese food. the typical fat laden goopy crap you see everywhere. they do deliver, which is great.. but so do many others. i didn't particularly enjoy anything i ate... i had some sort of orange chicken and a mongolian beef.. but just very eh . my fiance thought they were ok, so i'm bumping it up from the 2 stars i'd give it.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Acknowledge the feedback: Respond to the review, thank the customer for their feedback, and express your appreciation for their continued support.

2. Address specific concerns: Address the issues mentioned in the review, such as the quality of the food and the taste. Consider working with your kitchen team to improve the recipes for the dishes mentioned, focusing on reducing the fat content and enhancing the flavors.

3. Offer a solution: Offer the customer a discount or a free meal on their next order as a gesture of goodwill and an opportunity to make amends for their less-than-satisfactory experience."
3,"I came here to get my Global Knives and I left with a recipe book, a cutting board, crystal decanter (gem!), and a oil fragrance dispenser.  They have almost everything you could ever want.  I am extremely happy with my knives and will be coming back for more.  Only down-side is that everything is crazy expensive.","i came here to get my global knives and i left with a recipe book, a cutting board, crystal decanter gem! , and a oil fragrance dispenser. they have almost everything you could ever want. i am extremely happy with my knives and will be coming back for more. only down side is that everything is crazy expensive.","joy, approval, neutral","[INST] A customer left us a 3-star review: 'i came here to get my global knives and i left with a recipe book, a cutting board, crystal decanter gem! , and a oil fragrance dispenser. they have almost everything you could ever want. i am extremely happy with my knives and will be coming back for more. only down side is that everything is crazy expensive.' The customer feels joy, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i came here to get my global knives and i left with a recipe book, a cutting board, crystal decanter gem! , and a oil fragrance dispenser. they have almost everything you could ever want. i am extremely happy with my knives and will be coming back for more. only down side is that everything is crazy expensive.' The customer feels joy, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Clarify expectations: Make it clearer on the website or during the ordering process that additional items may be included in orders, especially if they are promotional or complimentary.

2. Offer flexible pricing options: Provide more affordable alternatives or bundle deals for customers who may be sensitive to high prices.

3. Improve communication: Ensure that customers are well-informed about the total cost of their order before completing the purchase.

4. Personalize the shopping experience: Offer personalized recommendations based on the customer's preferences and past purchases to create a more tailored shopping experience."
3,"Stopped in to get a late night bit to eat. Its off the strip and was easy to get to. Had the chirizo plate and enjoyed it. It was a good size portion of chirzo and eggs, beans, rice, and 3 tortillas. Will stop by again and maybe I'll try the carnitas.","stopped in to get a late night bit to eat. its off the strip and was easy to get to. had the chirizo plate and enjoyed it. it was a good size portion of chirzo and eggs, beans, rice, and 3 tortillas. will stop by again and maybe i'll try the carnitas.","joy, approval, admiration","[INST] A customer left us a 3-star review: 'stopped in to get a late night bit to eat. its off the strip and was easy to get to. had the chirizo plate and enjoyed it. it was a good size portion of chirzo and eggs, beans, rice, and 3 tortillas. will stop by again and maybe i'll try the carnitas.' The customer feels joy, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'stopped in to get a late night bit to eat. its off the strip and was easy to get to. had the chirizo plate and enjoyed it. it was a good size portion of chirzo and eggs, beans, rice, and 3 tortillas. will stop by again and maybe i'll try the carnitas.' The customer feels joy, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and encourage repeat visits, consider the following improvements:

1. Enhance ambiance: Since the customer visited late at night, improving the lighting, music, and overall atmosphere could make the experience more enjoyable.

2. Consistent service: Ensure that service is prompt and friendly, as this can greatly impact the customer's overall experience.

3. Offer a wider variety of menu options: While the customer enjoyed the Chorizo plate, offering more diverse menu items may encourage them to try new dishes and increase their satisfaction.

4. Consider extending operating hours: If possible, extending the restaurant's hours could cater to customers who prefer dining late at night."
3,"I'd really wanted to like this place, but it just isn't happening. Family has eaten here several time and we've had excellent meals (burgers in particular), but not consistently. There is always something wrong: burger over cooked, cold food, orders not correct. If a restaurant is going to charge the higher prices, I expect consistently good food and service - not hit and miss.","i'd really wanted to like this place, but it just isn't happening. family has eaten here several time and we've had excellent meals burgers in particular , but not consistently. there is always something wrong burger over cooked, cold food, orders not correct. if a restaurant is going to charge the higher prices, i expect consistently good food and service not hit and miss.","disapproval, disappointment, annoyance","[INST] A customer left us a 3-star review: 'i'd really wanted to like this place, but it just isn't happening. family has eaten here several time and we've had excellent meals burgers in particular , but not consistently. there is always something wrong burger over cooked, cold food, orders not correct. if a restaurant is going to charge the higher prices, i expect consistently good food and service not hit and miss.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i'd really wanted to like this place, but it just isn't happening. family has eaten here several time and we've had excellent meals burgers in particular , but not consistently. there is always something wrong burger over cooked, cold food, orders not correct. if a restaurant is going to charge the higher prices, i expect consistently good food and service not hit and miss.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistency: Ensure that the quality of food and service is consistent across all meals. This includes cooking burgers to the requested level, maintaining the temperature of food, and ensuring that orders are correct.

2. Communication: Improve communication with customers, especially when there are any issues with their orders. Apologize for any mistakes and offer solutions promptly.

3. Training: Provide regular training for staff to ensure they are up-to-date with menu items, cooking techniques, and customer service skills."
3,"This is tough to write because \""Orange Table\"" was my favorite brunch spot in Scottsdale.  Now that it's become \""Park Place Bar & Grill,\"" I am a bit disappointed.\n\nIn my opinion, it has a bit of an identity crisis, trying to satisfy everyone all at once.  \nThe music playing makes it seem like it's a jazz club.\nThe extensive wine bar inside makes it seem like it's a place for wine aficionados. \nBut then they have TVs inside like it's a sports bar, the patio is very casual, and they serve bottomless mimosas to satisfy the Old Town Scottsdale Sunday Funday crowd.\nSomething for everyone, but it's a bit odd to see it all in the same place.\n\nThe food is incredibly similar to \""Orange Table,\"" but definitely not as good.\nMy wife and I ordered things we loved when it was \""Orange Table\"" (Brunch Burger and Eggs Benedict), and we thought both were just OK.\n\nOur server, who we love and remember from \""Orange Table,\"" called their new nighttime additions (including Happy Hour & Live Music) a \""work in progress.\""  \n\nOne thing I didn't particularly like seeing was one of the Managers/Owners smoking a cigarette on the patio in front of the guests.  \n\nSince writing this honest review, the manager reached out to me with what I believed were some pretty nasty comments.  That being said, the comment he posted to the review was well-written, and I'm sure it's difficult starting a new restaurant, so I applaud their efforts.","this is tough to write because orange table was my favorite brunch spot in scottsdale. now that it's become park place bar grill, i am a bit disappointed. n nin my opinion, it has a bit of an identity crisis, trying to satisfy everyone all at once. nthe music playing makes it seem like it's a jazz club. nthe extensive wine bar inside makes it seem like it's a place for wine aficionados. nbut then they have tvs inside like it's a sports bar, the patio is very casual, and they serve bottomless mimosas to satisfy the old town scottsdale sunday funday crowd. nsomething for everyone, but it's a bit odd to see it all in the same place. n nthe food is incredibly similar to orange table, but definitely not as good. nmy wife and i ordered things we loved when it was orange table brunch burger and eggs benedict , and we thought both were just ok. n nour server, who we love and remember from orange table, called their new nighttime additions including happy hour live music a work in progress. n none thing i didn't particularly like seeing was one of the managers owners smoking a cigarette on the patio in front of the guests. n nsince writing this honest review, the manager reached out to me with what i believed were some pretty nasty comments. that being said, the comment he posted to the review was well written, and i'm sure it's difficult starting a new restaurant, so i applaud their efforts.","disappointment, disapproval, neutral","[INST] A customer left us a 3-star review: 'this is tough to write because orange table was my favorite brunch spot in scottsdale. now that it's become park place bar grill, i am a bit disappointed. n nin my opinion, it has a bit of an identity crisis, trying to satisfy everyone all at once. nthe music playing makes it seem like it's a jazz club. nthe extensive wine bar inside makes it seem like it's a place for wine aficionados. nbut then they have tvs inside like it's a sports bar, the patio is very casual, and they serve bottomless mimosas to satisfy the old town scottsdale sunday funday crowd. nsomething for everyone, but it's a bit odd to see it all in the same place. n nthe food is incredibly similar to orange table, but definitely not as good. nmy wife and i ordered things we loved when it was orange table brunch burger and eggs benedict , and we thought both were just ok. n nour server, who we love and remember from orange table, called their new nighttime additions including happy hour live music a work in progress. n none thing i didn't particularly like seeing was one of the managers owners smoking a cigarette on the patio in front of the guests. n nsince writing this honest review, the manager reached out to me with what i believed were some pretty nasty comments. that being said, the comment he posted to the review was well written, and i'm sure it's difficult starting a new restaurant, so i applaud their efforts.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this is tough to write because orange table was my favorite brunch spot in scottsdale. now that it's become park place bar grill, i am a bit disappointed. n nin my opinion, it has a bit of an identity crisis, trying to satisfy everyone all at once. nthe music playing makes it seem like it's a jazz club. nthe extensive wine bar inside makes it seem like it's a place for wine aficionados. nbut then they have tvs inside like it's a sports bar, the patio is very casual, and they serve bottomless mimosas to satisfy the old town scottsdale sunday funday crowd. nsomething for everyone, but it's a bit odd to see it all in the same place. n nthe food is incredibly similar to orange table, but definitely not as good. nmy wife and i ordered things we loved when it was orange table brunch burger and eggs benedict , and we thought both were just ok. n nour server, who we love and remember from orange table, called their new nighttime additions including happy hour live music a work in progress. n none thing i didn't particularly like seeing was one of the managers owners smoking a cigarette on the patio in front of the guests. n nsince writing this honest review, the manager reached out to me with what i believed were some pretty nasty comments. that being said, the comment he posted to the review was well written, and i'm sure it's difficult starting a new restaurant, so i applaud their efforts.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address the identity crisis: Find a way to harmonize the different elements of the restaurant (jazz club, wine bar, sports bar, casual patio, and brunch spot) into a coherent theme that appeals to a broader audience without alienating any specific group.

2. Improve food quality: Focus on enhancing the taste and presentation of the menu items, especially those that were popular at Orange Table, to meet or exceed customer expectations.

3. Staff training: Ensure that servers are well-versed in the new menu and can provide accurate information and recommendations to customers."
3,"I prefer Yogurtland for their superior tasting yogurt and toppings, but U-Swirl is better when meeting friends because they have more seating & space, and also because this location is closer to where I live. Dare I say that this U-Swirl is whimsical? With bright colored furniture and large photos of candy mounted on the walls, I feel like a kid again whenever I go here. \n\nI think their yogurt per ounce is pricier than Yogurtland. But I do appreciate some of the unique flavors of their yogurt like Hawaiian Punch. I also appreciate the fact that U-Swirl was started by a local high school student (Green Valley HS). For those of you who didn't know, this location is where U-Swirl all started, and now there are U-Swirls all over Las Vegas & in other states. The service is friendly and the toppings are fresh. I tried the brownie bites, but they just aren't as chewy & delicious as the brownie bites at Yogurtland. \n\nI shouldn't mention another frozen yogurt shop's name so many times in my U-Swirl review, but I just haven't found a place that serves better tasting yogurt than my favorite place.","i prefer yogurtland for their superior tasting yogurt and toppings, but u swirl is better when meeting friends because they have more seating space, and also because this location is closer to where i live. dare i say that this u swirl is whimsical? with bright colored furniture and large photos of candy mounted on the walls, i feel like a kid again whenever i go here. n ni think their yogurt per ounce is pricier than yogurtland. but i do appreciate some of the unique flavors of their yogurt like hawaiian punch. i also appreciate the fact that u swirl was started by a local high school student green valley hs . for those of you who didn't know, this location is where u swirl all started, and now there are u swirls all over las vegas in other states. the service is friendly and the toppings are fresh. i tried the brownie bites, but they just aren't as chewy delicious as the brownie bites at yogurtland. n ni shouldn't mention another frozen yogurt shop's name so many times in my u swirl review, but i just haven't found a place that serves better tasting yogurt than my favorite place.","admiration, approval, curiosity","[INST] A customer left us a 3-star review: 'i prefer yogurtland for their superior tasting yogurt and toppings, but u swirl is better when meeting friends because they have more seating space, and also because this location is closer to where i live. dare i say that this u swirl is whimsical? with bright colored furniture and large photos of candy mounted on the walls, i feel like a kid again whenever i go here. n ni think their yogurt per ounce is pricier than yogurtland. but i do appreciate some of the unique flavors of their yogurt like hawaiian punch. i also appreciate the fact that u swirl was started by a local high school student green valley hs . for those of you who didn't know, this location is where u swirl all started, and now there are u swirls all over las vegas in other states. the service is friendly and the toppings are fresh. i tried the brownie bites, but they just aren't as chewy delicious as the brownie bites at yogurtland. n ni shouldn't mention another frozen yogurt shop's name so many times in my u swirl review, but i just haven't found a place that serves better tasting yogurt than my favorite place.' The customer feels admiration, approval, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i prefer yogurtland for their superior tasting yogurt and toppings, but u swirl is better when meeting friends because they have more seating space, and also because this location is closer to where i live. dare i say that this u swirl is whimsical? with bright colored furniture and large photos of candy mounted on the walls, i feel like a kid again whenever i go here. n ni think their yogurt per ounce is pricier than yogurtland. but i do appreciate some of the unique flavors of their yogurt like hawaiian punch. i also appreciate the fact that u swirl was started by a local high school student green valley hs . for those of you who didn't know, this location is where u swirl all started, and now there are u swirls all over las vegas in other states. the service is friendly and the toppings are fresh. i tried the brownie bites, but they just aren't as chewy delicious as the brownie bites at yogurtland. n ni shouldn't mention another frozen yogurt shop's name so many times in my u swirl review, but i just haven't found a place that serves better tasting yogurt than my favorite place.' The customer feels admiration, approval, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Taste and Quality: While the customer appreciates some unique flavors, they find the yogurt less tasty compared to Yogurtland. We could explore improving the taste and quality of our yogurt, perhaps by sourcing better ingredients or refining our recipes.

2. Toppings: The customer mentions that the toppings at Yogurtland are better. We could consider enhancing the variety, quality, and freshness of our toppings to match or surpass our competitor."
3,"Came here last week in the evening decided to get off of the strip. Ok so my first thoughts when I entered was GHETTO but I had heard the crab was THE BOMB. Catfish was delicious and when they say the sauce is spicy they are NOT PLAYIN!! I had the Soft Shell Crab it was tasty. The Hawaiian sweet rolls were crusty hard, HELLO that is not how they are supposed to be served.\n\nDo not expect tremendous amazing service it was very casual and they were young and busy and seem to just want to make sure you got your beverages and order and that was IT! I think their clientele isn't necessarily looking for more so I get the feeling that is why they don't try harder.\n\nMy advice if you are a local order take out. If you are a visitor take heed.\n\nRespectfully Reviewed","came here last week in the evening decided to get off of the strip. ok so my first thoughts when i entered was ghetto but i had heard the crab was the bomb. catfish was delicious and when they say the sauce is spicy they are not playin!! i had the soft shell crab it was tasty. the hawaiian sweet rolls were crusty hard, hello that is not how they are supposed to be served. n ndo not expect tremendous amazing service it was very casual and they were young and busy and seem to just want to make sure you got your beverages and order and that was it! i think their clientele isn't necessarily looking for more so i get the feeling that is why they don't try harder. n nmy advice if you are a local order take out. if you are a visitor take heed. n nrespectfully reviewed","admiration, neutral, disapproval","[INST] A customer left us a 3-star review: 'came here last week in the evening decided to get off of the strip. ok so my first thoughts when i entered was ghetto but i had heard the crab was the bomb. catfish was delicious and when they say the sauce is spicy they are not playin!! i had the soft shell crab it was tasty. the hawaiian sweet rolls were crusty hard, hello that is not how they are supposed to be served. n ndo not expect tremendous amazing service it was very casual and they were young and busy and seem to just want to make sure you got your beverages and order and that was it! i think their clientele isn't necessarily looking for more so i get the feeling that is why they don't try harder. n nmy advice if you are a local order take out. if you are a visitor take heed. n nrespectfully reviewed' The customer feels admiration, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'came here last week in the evening decided to get off of the strip. ok so my first thoughts when i entered was ghetto but i had heard the crab was the bomb. catfish was delicious and when they say the sauce is spicy they are not playin!! i had the soft shell crab it was tasty. the hawaiian sweet rolls were crusty hard, hello that is not how they are supposed to be served. n ndo not expect tremendous amazing service it was very casual and they were young and busy and seem to just want to make sure you got your beverages and order and that was it! i think their clientele isn't necessarily looking for more so i get the feeling that is why they don't try harder. n nmy advice if you are a local order take out. if you are a visitor take heed. n nrespectfully reviewed' The customer feels admiration, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Ambiance: The customer felt the restaurant was ""ghetto"" upon entering. We could consider enhancing the decor and cleanliness to create a more welcoming atmosphere.

2. Service: The customer felt the service was casual and not attentive. We could train our staff to provide more personalized service, ensuring they check in with customers regularly, ask for feedback, and address any concerns promptly.

3. Soft Hawaiian Sweet Rolls: The customer found the rolls to be crusty and hard. We could investigate the preparation process and ensure they are served as intended, soft and fluffy."
3,"I have tried two cupcakes from this shop. The first one I tried was great; a standard red velvet cupcake with cream cheese frosting. It was delicious, and it had mini chocolate chips in the cake. \n\nThe second flavor I had is the reason for the low score. The strawberry cupcake tasted very artificial. It was bright pink, like the pink cake mix sold in every grocery store. \n\nAccording to their website, they offer many flavors. I would be willing to try some of the chocolate-based cakes, but probably not a fruit flavor.","i have tried two cupcakes from this shop. the first one i tried was great a standard red velvet cupcake with cream cheese frosting. it was delicious, and it had mini chocolate chips in the cake. n nthe second flavor i had is the reason for the low score. the strawberry cupcake tasted very artificial. it was bright pink, like the pink cake mix sold in every grocery store. n naccording to their website, they offer many flavors. i would be willing to try some of the chocolate based cakes, but probably not a fruit flavor.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'i have tried two cupcakes from this shop. the first one i tried was great a standard red velvet cupcake with cream cheese frosting. it was delicious, and it had mini chocolate chips in the cake. n nthe second flavor i had is the reason for the low score. the strawberry cupcake tasted very artificial. it was bright pink, like the pink cake mix sold in every grocery store. n naccording to their website, they offer many flavors. i would be willing to try some of the chocolate based cakes, but probably not a fruit flavor.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i have tried two cupcakes from this shop. the first one i tried was great a standard red velvet cupcake with cream cheese frosting. it was delicious, and it had mini chocolate chips in the cake. n nthe second flavor i had is the reason for the low score. the strawberry cupcake tasted very artificial. it was bright pink, like the pink cake mix sold in every grocery store. n naccording to their website, they offer many flavors. i would be willing to try some of the chocolate based cakes, but probably not a fruit flavor.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on enhancing the taste and authenticity of our fruit-flavored cupcakes, particularly the strawberry one mentioned. We could consider using fresher, more natural ingredients for these flavors to make them taste less artificial. Additionally, we could provide more information about the ingredients used in each cupcake flavor on our website to help customers make informed decisions. Offering a taste test or sample of the fruit-flavored cupcakes might also be beneficial. Lastly, we could express appreciation for the customer's feedback and offer a discount or complimentary cupcake of a different flavor as a gesture of goodwill."
3,"This Panera (Gosh, they popped up everywhere) is standard Panera I'd say. Smaller patio on the sidewalk and not the most inviting of patios in the small strip of a larger shopping area with Lowe's and Walmart . I usually find someone will come and smoke near you if you sit outside here for a little while (Must resist the urge to slap the person).\nUsually clean but have found the Internets here a little slower than other Panera's. \nBagel's are pretty good but get chewier as the day progresses and i don't usually make it to a Panera until the evening.  Find the food to be a little pricer for the same fare as Jason's Deli or McCalister's but always pretty fresh and good. \nLove the Chicken Noodle Soup though, my favorite!!","this panera gosh, they popped up everywhere is standard panera i'd say. smaller patio on the sidewalk and not the most inviting of patios in the small strip of a larger shopping area with lowe's and walmart . i usually find someone will come and smoke near you if you sit outside here for a little while must resist the urge to slap the person . nusually clean but have found the internets here a little slower than other panera's. nbagel's are pretty good but get chewier as the day progresses and i don't usually make it to a panera until the evening. find the food to be a little pricer for the same fare as jason's deli or mccalister's but always pretty fresh and good. nlove the chicken noodle soup though, my favorite!!","neutral, admiration, approval","[INST] A customer left us a 3-star review: 'this panera gosh, they popped up everywhere is standard panera i'd say. smaller patio on the sidewalk and not the most inviting of patios in the small strip of a larger shopping area with lowe's and walmart . i usually find someone will come and smoke near you if you sit outside here for a little while must resist the urge to slap the person . nusually clean but have found the internets here a little slower than other panera's. nbagel's are pretty good but get chewier as the day progresses and i don't usually make it to a panera until the evening. find the food to be a little pricer for the same fare as jason's deli or mccalister's but always pretty fresh and good. nlove the chicken noodle soup though, my favorite!!' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this panera gosh, they popped up everywhere is standard panera i'd say. smaller patio on the sidewalk and not the most inviting of patios in the small strip of a larger shopping area with lowe's and walmart . i usually find someone will come and smoke near you if you sit outside here for a little while must resist the urge to slap the person . nusually clean but have found the internets here a little slower than other panera's. nbagel's are pretty good but get chewier as the day progresses and i don't usually make it to a panera until the evening. find the food to be a little pricer for the same fare as jason's deli or mccalister's but always pretty fresh and good. nlove the chicken noodle soup though, my favorite!!' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following actions:

1. Expand the outdoor seating area to provide a more inviting and spacious patio, reducing the likelihood of patrons smoking nearby.

2. Implement a smoking policy to discourage smoking in close proximity to outdoor seating areas.

3. Improve the internet speed to enhance the overall dining experience for customers who work or use the internet while dining.

4. Offer freshly baked bagels throughout the day to maintain their quality and freshness."
3,"All you can eat sushi for $26.99 when you're famished and options that aren't crowded in the area are limited - Sold!  Not the best sushi I have ever had, but not the worst either, kinda middle of the road. Never heard of sushi pizza - \nthought it was original and pretty tasty.  Chicken dumplings were light/non greasy and deserve a mention as well.  Good food for a reasonable price and decent customer service. :-).","all you can eat sushi for 26.99 when you're famished and options that aren't crowded in the area are limited sold! not the best sushi i have ever had, but not the worst either, kinda middle of the road. never heard of sushi pizza nthought it was original and pretty tasty. chicken dumplings were light non greasy and deserve a mention as well. good food for a reasonable price and decent customer service. .","admiration, disapproval, approval","[INST] A customer left us a 3-star review: 'all you can eat sushi for 26.99 when you're famished and options that aren't crowded in the area are limited sold! not the best sushi i have ever had, but not the worst either, kinda middle of the road. never heard of sushi pizza nthought it was original and pretty tasty. chicken dumplings were light non greasy and deserve a mention as well. good food for a reasonable price and decent customer service. .' The customer feels admiration, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'all you can eat sushi for 26.99 when you're famished and options that aren't crowded in the area are limited sold! not the best sushi i have ever had, but not the worst either, kinda middle of the road. never heard of sushi pizza nthought it was original and pretty tasty. chicken dumplings were light non greasy and deserve a mention as well. good food for a reasonable price and decent customer service. .' The customer feels admiration, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Enhance the quality of the sushi: The customer mentioned that the sushi was ""not the best"" they've had. To address this, you could consider improving the freshness, presentation, and taste of your sushi offerings.

2. Offer a wider variety of options: The customer mentioned that options are limited in the area. To cater to a broader audience, you could consider expanding your menu to include more unique and diverse sushi options.

3. Highlight special dishes: The customer was pleasantly surprised by the sushi pizza and chicken dumplings."
3,"I'm not sure that I've really had a lot of fun here, but I keep giving it another shot.  I think you need to bring a group of people here because I've found everyone to be rather cliquey and not into socializing outside of their own kind.  Maybe I just don't fit in and that's okay, the drink prices make up for it. \n\nI usually end up staying only long enough to finish one drink... which I end up downing just so I can go somewhere else.  I have a feeling that someday I will have a lot of fun here though, and maybe it will be around this Christmas.  You see, I have never visited the Coach House when it's all lit up for the Holidays and it is definitely on my list.  Maybe I'll see you there and we can have fun together?  Please, help me see what you see.","i'm not sure that i've really had a lot of fun here, but i keep giving it another shot. i think you need to bring a group of people here because i've found everyone to be rather cliquey and not into socializing outside of their own kind. maybe i just don't fit in and that's okay, the drink prices make up for it. n ni usually end up staying only long enough to finish one drink... which i end up downing just so i can go somewhere else. i have a feeling that someday i will have a lot of fun here though, and maybe it will be around this christmas. you see, i have never visited the coach house when it's all lit up for the holidays and it is definitely on my list. maybe i'll see you there and we can have fun together? please, help me see what you see.","joy, optimism, confusion","[INST] A customer left us a 3-star review: 'i'm not sure that i've really had a lot of fun here, but i keep giving it another shot. i think you need to bring a group of people here because i've found everyone to be rather cliquey and not into socializing outside of their own kind. maybe i just don't fit in and that's okay, the drink prices make up for it. n ni usually end up staying only long enough to finish one drink... which i end up downing just so i can go somewhere else. i have a feeling that someday i will have a lot of fun here though, and maybe it will be around this christmas. you see, i have never visited the coach house when it's all lit up for the holidays and it is definitely on my list. maybe i'll see you there and we can have fun together? please, help me see what you see.' The customer feels joy, optimism, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i'm not sure that i've really had a lot of fun here, but i keep giving it another shot. i think you need to bring a group of people here because i've found everyone to be rather cliquey and not into socializing outside of their own kind. maybe i just don't fit in and that's okay, the drink prices make up for it. n ni usually end up staying only long enough to finish one drink... which i end up downing just so i can go somewhere else. i have a feeling that someday i will have a lot of fun here though, and maybe it will be around this christmas. you see, i have never visited the coach house when it's all lit up for the holidays and it is definitely on my list. maybe i'll see you there and we can have fun together? please, help me see what you see.' The customer feels joy, optimism, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Foster a more inclusive and welcoming environment: Encourage staff to engage with all customers, not just those in established groups. This can help create a more welcoming atmosphere.

2. Offer special events or promotions: Organize events or promotions that cater to individuals, such as a ""Happy Hour for Solo Travelers"" or a ""Meet and Greet"" night. This can help create opportunities for customers to meet new people and feel more included.

3. Address the cliquey perception: Train staff to be more proactive in engaging with customers and encouraging social interaction."
3,"I must admit Hawaiian food is a great way to end a shenanigan-filled weekend in Vegas. Hearty and full of carbs and protein, it pretty much could be a soupless alternative to pho as a hangover helper.\n\nI ordered the Pork Lau Lau since I've been craving it for the longest time. It comes with two scoops of rice and macaroni salad. The pork came out tender and the taro leaves were nice and soft. Not bad for Vegas.\n\nIt's in a random strip mall next to UNLV, prices are pretty affordable for what you get. People keep mentioning the Adobe Fried Rice Omelette? Guess I'll have to try that next time I'm in Vegas. And knowing me, I'll be back sooner than later...\n\nP.S. I remember seeing a banner for a student special too if you still have that Student ID of yours!","i must admit hawaiian food is a great way to end a shenanigan filled weekend in vegas. hearty and full of carbs and protein, it pretty much could be a soupless alternative to pho as a hangover helper. n ni ordered the pork lau lau since i've been craving it for the longest time. it comes with two scoops of rice and macaroni salad. the pork came out tender and the taro leaves were nice and soft. not bad for vegas. n nit's in a random strip mall next to unlv, prices are pretty affordable for what you get. people keep mentioning the adobe fried rice omelette? guess i'll have to try that next time i'm in vegas. and knowing me, i'll be back sooner than later... n np.s. i remember seeing a banner for a student special too if you still have that student id of yours!","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'i must admit hawaiian food is a great way to end a shenanigan filled weekend in vegas. hearty and full of carbs and protein, it pretty much could be a soupless alternative to pho as a hangover helper. n ni ordered the pork lau lau since i've been craving it for the longest time. it comes with two scoops of rice and macaroni salad. the pork came out tender and the taro leaves were nice and soft. not bad for vegas. n nit's in a random strip mall next to unlv, prices are pretty affordable for what you get. people keep mentioning the adobe fried rice omelette? guess i'll have to try that next time i'm in vegas. and knowing me, i'll be back sooner than later... n np.s. i remember seeing a banner for a student special too if you still have that student id of yours!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i must admit hawaiian food is a great way to end a shenanigan filled weekend in vegas. hearty and full of carbs and protein, it pretty much could be a soupless alternative to pho as a hangover helper. n ni ordered the pork lau lau since i've been craving it for the longest time. it comes with two scoops of rice and macaroni salad. the pork came out tender and the taro leaves were nice and soft. not bad for vegas. n nit's in a random strip mall next to unlv, prices are pretty affordable for what you get. people keep mentioning the adobe fried rice omelette? guess i'll have to try that next time i'm in vegas. and knowing me, i'll be back sooner than later... n np.s. i remember seeing a banner for a student special too if you still have that student id of yours!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience, we could consider the following improvements:

1. Enhance the ambiance: Since the customer mentions that N Nit's is in a strip mall, improving the overall atmosphere could make the dining experience more enjoyable. This could include better lighting, more comfortable seating, or even some Hawaiian-themed decor.

2. Highlight popular dishes: The customer mentions they've heard about the Adobe Fried Rice Omelette and are interested in trying it. We could make sure to highlight this dish and other popular items more prominently, either on the menu or through marketing materials."
3,"I tried out this place a week ago, what I can say is that while the place is OK, but the food does not scream quality. I am giving it 3 stars because rarely do I leave bad reviews. If you wanna have sushi this is not the greatest place for you to go.","i tried out this place a week ago, what i can say is that while the place is ok, but the food does not scream quality. i am giving it 3 stars because rarely do i leave bad reviews. if you wanna have sushi this is not the greatest place for you to go.","disapproval, approval, neutral","[INST] A customer left us a 3-star review: 'i tried out this place a week ago, what i can say is that while the place is ok, but the food does not scream quality. i am giving it 3 stars because rarely do i leave bad reviews. if you wanna have sushi this is not the greatest place for you to go.' The customer feels disapproval, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i tried out this place a week ago, what i can say is that while the place is ok, but the food does not scream quality. i am giving it 3 stars because rarely do i leave bad reviews. if you wanna have sushi this is not the greatest place for you to go.' The customer feels disapproval, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially increase their satisfaction with our sushi restaurant, we could consider the following actions:

1. Enhance the quality of our sushi: This is the primary concern mentioned in the review. We could improve the quality of our sushi by sourcing higher-quality ingredients, refining our preparation techniques, or consulting with a sushi expert to ensure our dishes meet the standards expected by our customers.

2. Provide exceptional customer service: Although the customer did not mention poor service in their review, excellent customer service can help create a positive dining experience."
3,"This is my last Yelp about Saddle Mountain because I'm boring myself and there any of you who trip over this review.\nThe food here is really good.  The beer here is just okay, non descript.  The service is annoyingly inconsistent.  Tonight we had a server tell us she was late to the table to get our order then late again to deliver the check because she ran to some old acquaintances from California.!!!!!!???????\nI think this place is what it's going to be.  Just okay.  In Goodyear, Arizona that's good enough.  Put this joint in Phoenix, Tempe, or Chandler then our server could ask her old friends for a job .. because Saddle Mountain would be a memory in months.\nOkay, I'm done.","this is my last yelp about saddle mountain because i'm boring myself and there any of you who trip over this review. nthe food here is really good. the beer here is just okay, non descript. the service is annoyingly inconsistent. tonight we had a server tell us she was late to the table to get our order then late again to deliver the check because she ran to some old acquaintances from california.!!!!!!??????? ni think this place is what it's going to be. just okay. in goodyear, arizona that's good enough. put this joint in phoenix, tempe, or chandler then our server could ask her old friends for a job .. because saddle mountain would be a memory in months. nokay, i'm done.","annoyance, admiration, disappointment","[INST] A customer left us a 3-star review: 'this is my last yelp about saddle mountain because i'm boring myself and there any of you who trip over this review. nthe food here is really good. the beer here is just okay, non descript. the service is annoyingly inconsistent. tonight we had a server tell us she was late to the table to get our order then late again to deliver the check because she ran to some old acquaintances from california.!!!!!!??????? ni think this place is what it's going to be. just okay. in goodyear, arizona that's good enough. put this joint in phoenix, tempe, or chandler then our server could ask her old friends for a job .. because saddle mountain would be a memory in months. nokay, i'm done.' The customer feels annoyance, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this is my last yelp about saddle mountain because i'm boring myself and there any of you who trip over this review. nthe food here is really good. the beer here is just okay, non descript. the service is annoyingly inconsistent. tonight we had a server tell us she was late to the table to get our order then late again to deliver the check because she ran to some old acquaintances from california.!!!!!!??????? ni think this place is what it's going to be. just okay. in goodyear, arizona that's good enough. put this joint in phoenix, tempe, or chandler then our server could ask her old friends for a job .. because saddle mountain would be a memory in months. nokay, i'm done.' The customer feels annoyance, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Saddle Mountain, we should focus on the following areas:

1. Consistency in Service: Ensure that all servers provide prompt and efficient service, without interruptions or delays.

2. Training: Provide additional training to servers on the importance of focusing on their duties while on shift, and the impact of poor service on customer satisfaction.

3. Professionalism: Encourage servers to maintain a professional demeanor, avoiding personal distractions during work hours.

4. Communication: Improve communication between the kitchen and the servers to minimize delays in food delivery."
3,"I am not a huge fan of Kohl's because they are just as expensive as the retail shops and have a smaller selection. I am always disappointed with their workout gear. I do not shop here often, the only exceptions tend to be for ties and graphic t-shirts. \n\nThe tie selection are usually nice. They have a wide range of colors, patterns, and sizes. Skinny ties in vivid colors are stylist and come with a tie bar. Bonus! For $3 and change, it is a steal. \n\nDuring every visit, I wander through the graphic t's to see if anything harks back to my childhood. Sesame Street and Ninja Turtles are appropriate for any age. Don't let anyone tell you otherwise. \n\nKeep an eye out for when they do clearances on clearance items because it is not uncommon to leave with a few hundred dollars worth of merchandise for less than a Benjamin. It is impressive how the sales can stack upon one another.","i am not a huge fan of kohl's because they are just as expensive as the retail shops and have a smaller selection. i am always disappointed with their workout gear. i do not shop here often, the only exceptions tend to be for ties and graphic t shirts. n nthe tie selection are usually nice. they have a wide range of colors, patterns, and sizes. skinny ties in vivid colors are stylist and come with a tie bar. bonus! for 3 and change, it is a steal. n nduring every visit, i wander through the graphic t's to see if anything harks back to my childhood. sesame street and ninja turtles are appropriate for any age. don't let anyone tell you otherwise. n nkeep an eye out for when they do clearances on clearance items because it is not uncommon to leave with a few hundred dollars worth of merchandise for less than a benjamin. it is impressive how the sales can stack upon one another.","disappointment, disapproval, neutral","[INST] A customer left us a 3-star review: 'i am not a huge fan of kohl's because they are just as expensive as the retail shops and have a smaller selection. i am always disappointed with their workout gear. i do not shop here often, the only exceptions tend to be for ties and graphic t shirts. n nthe tie selection are usually nice. they have a wide range of colors, patterns, and sizes. skinny ties in vivid colors are stylist and come with a tie bar. bonus! for 3 and change, it is a steal. n nduring every visit, i wander through the graphic t's to see if anything harks back to my childhood. sesame street and ninja turtles are appropriate for any age. don't let anyone tell you otherwise. n nkeep an eye out for when they do clearances on clearance items because it is not uncommon to leave with a few hundred dollars worth of merchandise for less than a benjamin. it is impressive how the sales can stack upon one another.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i am not a huge fan of kohl's because they are just as expensive as the retail shops and have a smaller selection. i am always disappointed with their workout gear. i do not shop here often, the only exceptions tend to be for ties and graphic t shirts. n nthe tie selection are usually nice. they have a wide range of colors, patterns, and sizes. skinny ties in vivid colors are stylist and come with a tie bar. bonus! for 3 and change, it is a steal. n nduring every visit, i wander through the graphic t's to see if anything harks back to my childhood. sesame street and ninja turtles are appropriate for any age. don't let anyone tell you otherwise. n nkeep an eye out for when they do clearances on clearance items because it is not uncommon to leave with a few hundred dollars worth of merchandise for less than a benjamin. it is impressive how the sales can stack upon one another.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Expand the selection of workout gear, particularly in the fitness category, to cater to a wider range of customers.
2. Address the pricing issue by ensuring our prices are competitive with other retail shops, without compromising on quality.
3. Highlight the unique aspects of our store, such as the wide range of ties, including skinny ties in vivid colors, and the occasional availability of clearance items at discounted prices.
4. Consider offering a loyalty program or rewards system to encourage repeat visits, particularly for customers who only shop for specific items like ties and graphic t-shirts."
3,"Odaki est un restaurant japonais, reconnu pour sa grande vari\u00e9t\u00e9 de sushi de qualit\u00e9 sup\u00e9rieure, fichtrement bien appr\u00eat\u00e9s. L'ambiance, quoique tr\u00e8s chique et tendance, n'a rien de particuli\u00e8re; une chose est certaine, l'on vient d\u00e9finitivement ici pour se repa\u00eetre goul\u00fbment. Ce qui est int\u00e9ressant avec le buffet \u00e0 volont\u00e9, c'est qu'on est pas oblig\u00e9 de se gaver d'entr\u00e9es qui servent normalement \u00e0 limiter les d\u00e9penses. Oui, c'est un buffet \u00e0 volont\u00e9, mais faites gaffe, n'ayez surtout pas la faim plus grande que la panse, car vous serez contraints (oui! oui!), contraints de payer ce que vous laissez dans votre assiette, surtout s'il en reste beaucoup... C'est pas parce que c'est un buffet qu'on a le droit de gaspiller impun\u00e9ment de la nourriture aussi fra\u00eeche!... Pour les incertains, il y a toujours le menu \u00e0 la carte. Car que vous ayez choisi le menu \u00e0 la carte ou le buffet (que vous commandez, en r\u00e9alit\u00e9), des serveurs vous apportent vos assiettes.\n\nIl est \u00e0 noter qu'il n'est pas n\u00e9cessaires d'aimer les fruits de mer (quoiqu'en abondance... caviar, goberges, p\u00e9toncles, crevettes, etc.), car vous pourrez ais\u00e9ment vous servir une gigantesque assiette de viandes, nouilles et l\u00e9gumes parfum\u00e9s. B\u0153uf teriyaki, l\u00e9gumes saut\u00e9s, filets de porcs, brochettes de poulets, etc. \n\n-Fait rare \u00e0 Montr\u00e9al : il y un stationnement!\n-Il y a des rabais \u00e9tudiants.\n-Salle priv\u00e9e","odaki est un restaurant japonais, reconnu pour sa grande vari u00e9t u00e9 de sushi de qualit u00e9 sup u00e9rieure, fichtrement bien appr u00eat u00e9s. l'ambiance, quoique tr u00e8s chique et tendance, n'a rien de particuli u00e8re une chose est certaine, l'on vient d u00e9finitivement ici pour se repa u00eetre goul u00fbment. ce qui est int u00e9ressant avec le buffet u00e0 volont u00e9, c'est qu'on est pas oblig u00e9 de se gaver d'entr u00e9es qui servent normalement u00e0 limiter les d u00e9penses. oui, c'est un buffet u00e0 volont u00e9, mais faites gaffe, n'ayez surtout pas la faim plus grande que la panse, car vous serez contraints oui! oui! , contraints de payer ce que vous laissez dans votre assiette, surtout s'il en reste beaucoup... c'est pas parce que c'est un buffet qu'on a le droit de gaspiller impun u00e9ment de la nourriture aussi fra u00eeche!... pour les incertains, il y a toujours le menu u00e0 la carte. car que vous ayez choisi le menu u00e0 la carte ou le buffet que vous commandez, en r u00e9alit u00e9 , des serveurs vous apportent vos assiettes. n nil est u00e0 noter qu'il n'est pas n u00e9cessaires d'aimer les fruits de mer quoiqu'en abondance... caviar, goberges, p u00e9toncles, crevettes, etc. , car vous pourrez ais u00e9ment vous servir une gigantesque assiette de viandes, nouilles et l u00e9gumes parfum u00e9s. b u0153uf teriyaki, l u00e9gumes saut u00e9s, filets de porcs, brochettes de poulets, etc. n n fait rare u00e0 montr u00e9al il y un stationnement! n il y a des rabais u00e9tudiants. n salle priv u00e9e","neutral, approval, realization","[INST] A customer left us a 3-star review: 'odaki est un restaurant japonais, reconnu pour sa grande vari u00e9t u00e9 de sushi de qualit u00e9 sup u00e9rieure, fichtrement bien appr u00eat u00e9s. l'ambiance, quoique tr u00e8s chique et tendance, n'a rien de particuli u00e8re une chose est certaine, l'on vient d u00e9finitivement ici pour se repa u00eetre goul u00fbment. ce qui est int u00e9ressant avec le buffet u00e0 volont u00e9, c'est qu'on est pas oblig u00e9 de se gaver d'entr u00e9es qui servent normalement u00e0 limiter les d u00e9penses. oui, c'est un buffet u00e0 volont u00e9, mais faites gaffe, n'ayez surtout pas la faim plus grande que la panse, car vous serez contraints oui! oui! , contraints de payer ce que vous laissez dans votre assiette, surtout s'il en reste beaucoup... c'est pas parce que c'est un buffet qu'on a le droit de gaspiller impun u00e9ment de la nourriture aussi fra u00eeche!... pour les incertains, il y a toujours le menu u00e0 la carte. car que vous ayez choisi le menu u00e0 la carte ou le buffet que vous commandez, en r u00e9alit u00e9 , des serveurs vous apportent vos assiettes. n nil est u00e0 noter qu'il n'est pas n u00e9cessaires d'aimer les fruits de mer quoiqu'en abondance... caviar, goberges, p u00e9toncles, crevettes, etc. , car vous pourrez ais u00e9ment vous servir une gigantesque assiette de viandes, nouilles et l u00e9gumes parfum u00e9s. b u0153uf teriyaki, l u00e9gumes saut u00e9s, filets de porcs, brochettes de poulets, etc. n n fait rare u00e0 montr u00e9al il y un stationnement! n il y a des rabais u00e9tudiants. n salle priv u00e9e' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'odaki est un restaurant japonais, reconnu pour sa grande vari u00e9t u00e9 de sushi de qualit u00e9 sup u00e9rieure, fichtrement bien appr u00eat u00e9s. l'ambiance, quoique tr u00e8s chique et tendance, n'a rien de particuli u00e8re une chose est certaine, l'on vient d u00e9finitivement ici pour se repa u00eetre goul u00fbment. ce qui est int u00e9ressant avec le buffet u00e0 volont u00e9, c'est qu'on est pas oblig u00e9 de se gaver d'entr u00e9es qui servent normalement u00e0 limiter les d u00e9penses. oui, c'est un buffet u00e0 volont u00e9, mais faites gaffe, n'ayez surtout pas la faim plus grande que la panse, car vous serez contraints oui! oui! , contraints de payer ce que vous laissez dans votre assiette, surtout s'il en reste beaucoup... c'est pas parce que c'est un buffet qu'on a le droit de gaspiller impun u00e9ment de la nourriture aussi fra u00eeche!... pour les incertains, il y a toujours le menu u00e0 la carte. car que vous ayez choisi le menu u00e0 la carte ou le buffet que vous commandez, en r u00e9alit u00e9 , des serveurs vous apportent vos assiettes. n nil est u00e0 noter qu'il n'est pas n u00e9cessaires d'aimer les fruits de mer quoiqu'en abondance... caviar, goberges, p u00e9toncles, crevettes, etc. , car vous pourrez toujours choisir des plats japonais traditionnels tels que le sushi, le sashimi, le tempura, etc. pour ceux qui ont des allergies, il y a des options pour vous, mais il est important de vous en informer avant de commander. enfin, pour ceux qui ont des doutes, il y a toujours le site internet pour consulter les photos des plats et les avis des clients."
3,"This place is literally across the street from my house. Which is the ONLY reason I eat there (as rare as it is).  The Fat Burrito is like a dumbed down version of Chipotle.  It has a line cook that makes your big ass burrito to order and then you pay for it at the end of the line.  Truth be told, the burritos are decent.  Nothing exceptional, but decent.  The Chicken Quesadilla's are made by folding a huge tortilla in half, and the nachos are from homemade chips (that look like they were cooked a week prior)...\n\nThe place is clean and the cook/owner is a humongous guy.  He's cheery and funny, and almost makes you forget the fact that his place is mediocre.  I have never had a bad trip.  Then again, I have never had an exceptional trip either.\n\nI give this the dreaded \""Meh\"" seal of mediocrity.","this place is literally across the street from my house. which is the only reason i eat there as rare as it is . the fat burrito is like a dumbed down version of chipotle. it has a line cook that makes your big ass burrito to order and then you pay for it at the end of the line. truth be told, the burritos are decent. nothing exceptional, but decent. the chicken quesadilla's are made by folding a huge tortilla in half, and the nachos are from homemade chips that look like they were cooked a week prior ... n nthe place is clean and the cook owner is a humongous guy. he's cheery and funny, and almost makes you forget the fact that his place is mediocre. i have never had a bad trip. then again, i have never had an exceptional trip either. n ni give this the dreaded meh seal of mediocrity.","neutral, approval, admiration","[INST] A customer left us a 3-star review: 'this place is literally across the street from my house. which is the only reason i eat there as rare as it is . the fat burrito is like a dumbed down version of chipotle. it has a line cook that makes your big ass burrito to order and then you pay for it at the end of the line. truth be told, the burritos are decent. nothing exceptional, but decent. the chicken quesadilla's are made by folding a huge tortilla in half, and the nachos are from homemade chips that look like they were cooked a week prior ... n nthe place is clean and the cook owner is a humongous guy. he's cheery and funny, and almost makes you forget the fact that his place is mediocre. i have never had a bad trip. then again, i have never had an exceptional trip either. n ni give this the dreaded meh seal of mediocrity.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this place is literally across the street from my house. which is the only reason i eat there as rare as it is . the fat burrito is like a dumbed down version of chipotle. it has a line cook that makes your big ass burrito to order and then you pay for it at the end of the line. truth be told, the burritos are decent. nothing exceptional, but decent. the chicken quesadilla's are made by folding a huge tortilla in half, and the nachos are from homemade chips that look like they were cooked a week prior ... n nthe place is clean and the cook owner is a humongous guy. he's cheery and funny, and almost makes you forget the fact that his place is mediocre. i have never had a bad trip. then again, i have never had an exceptional trip either. n ni give this the dreaded meh seal of mediocrity.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Improve the quality and consistency of the food, particularly the homemade chips and nachos.
2. Consider offering a more efficient payment system, such as a POS system at each table or a self-service kiosk, to reduce wait times and improve the overall dining experience.
3. Offer a wider variety of menu options, including some unique or signature dishes that set your restaurant apart from competitors like Chipotle.
4. Consider implementing a loyalty program to encourage repeat business and provide incentives for customers to try new menu items."
3,"Dined solo at this low-key sports-bar joint in the Palazzo.  The friendly bartender made up for the hostess' arrogance.  Fair wine selection, but limited menu options - especially if you are vegetarian.  The design is nice and it's fun to be able to watch the chefs preparing your food in what appears to be their very clean kitchen.  I had the burger and 3 bean salad with a nice glass of white wine, everything was tasty - but I wouldn't bother dining here again unless I happened to be hungry and standing outside.","dined solo at this low key sports bar joint in the palazzo. the friendly bartender made up for the hostess' arrogance. fair wine selection, but limited menu options especially if you are vegetarian. the design is nice and it's fun to be able to watch the chefs preparing your food in what appears to be their very clean kitchen. i had the burger and 3 bean salad with a nice glass of white wine, everything was tasty but i wouldn't bother dining here again unless i happened to be hungry and standing outside.","joy, admiration, amusement","[INST] A customer left us a 3-star review: 'dined solo at this low key sports bar joint in the palazzo. the friendly bartender made up for the hostess' arrogance. fair wine selection, but limited menu options especially if you are vegetarian. the design is nice and it's fun to be able to watch the chefs preparing your food in what appears to be their very clean kitchen. i had the burger and 3 bean salad with a nice glass of white wine, everything was tasty but i wouldn't bother dining here again unless i happened to be hungry and standing outside.' The customer feels joy, admiration, amusement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'dined solo at this low key sports bar joint in the palazzo. the friendly bartender made up for the hostess' arrogance. fair wine selection, but limited menu options especially if you are vegetarian. the design is nice and it's fun to be able to watch the chefs preparing your food in what appears to be their very clean kitchen. i had the burger and 3 bean salad with a nice glass of white wine, everything was tasty but i wouldn't bother dining here again unless i happened to be hungry and standing outside.' The customer feels joy, admiration, amusement. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Train staff on customer service: Address the issue of the hostess' arrogance to ensure all staff are friendly and welcoming to all customers.

2. Expand menu options: Offer more vegetarian options to cater to a wider range of dietary preferences.

3. Consider offering standalone dishes for those who might be passing by and hungry. This could help attract customers who are not specifically planning to dine but find themselves in need of a meal."
3,"If you are looking to get really drunk then this is a good place. Their drinks are so strong they can hit you like a ton of bricks if you are not careful.\n\nThey can make you a margarita however you like, but if you want the good stuff i would recommend the Perfect Margarita. It is as strong as strong can be! Want kick it down a notch? Try the Pink Cadillac. That is a little tastier. If you are not a margarita person they got a good Bahama Mama and Tropical Hurricane. Those are my personal favorites everywhere I go. Prices here are a little high but alcohol content makes up for it.\n\nFood here isn't all that great. I would only suggest getting the nachos. You get a mountain of food that can feed up to 4 people. Add that with your drinks and you are done for the day stomach wise and wallet wise.","if you are looking to get really drunk then this is a good place. their drinks are so strong they can hit you like a ton of bricks if you are not careful. n nthey can make you a margarita however you like, but if you want the good stuff i would recommend the perfect margarita. it is as strong as strong can be! want kick it down a notch? try the pink cadillac. that is a little tastier. if you are not a margarita person they got a good bahama mama and tropical hurricane. those are my personal favorites everywhere i go. prices here are a little high but alcohol content makes up for it. n nfood here isn't all that great. i would only suggest getting the nachos. you get a mountain of food that can feed up to 4 people. add that with your drinks and you are done for the day stomach wise and wallet wise.","admiration, approval, love","[INST] A customer left us a 3-star review: 'if you are looking to get really drunk then this is a good place. their drinks are so strong they can hit you like a ton of bricks if you are not careful. n nthey can make you a margarita however you like, but if you want the good stuff i would recommend the perfect margarita. it is as strong as strong can be! want kick it down a notch? try the pink cadillac. that is a little tastier. if you are not a margarita person they got a good bahama mama and tropical hurricane. those are my personal favorites everywhere i go. prices here are a little high but alcohol content makes up for it. n nfood here isn't all that great. i would only suggest getting the nachos. you get a mountain of food that can feed up to 4 people. add that with your drinks and you are done for the day stomach wise and wallet wise.' The customer feels admiration, approval, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'if you are looking to get really drunk then this is a good place. their drinks are so strong they can hit you like a ton of bricks if you are not careful. n nthey can make you a margarita however you like, but if you want the good stuff i would recommend the perfect margarita. it is as strong as strong can be! want kick it down a notch? try the pink cadillac. that is a little tastier. if you are not a margarita person they got a good bahama mama and tropical hurricane. those are my personal favorites everywhere i go. prices here are a little high but alcohol content makes up for it. n nfood here isn't all that great. i would only suggest getting the nachos. you get a mountain of food that can feed up to 4 people. add that with your drinks and you are done for the day stomach wise and wallet wise.' The customer feels admiration, approval, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Food Quality: Enhance the quality of our food, particularly main dishes, to match the customer's high expectations for the drinks.

2. Variety: Expand the food menu to offer a wider variety of dishes that cater to different tastes and dietary preferences.

3. Value for Money: Review our pricing strategy to ensure that our prices are competitive and offer good value for the quality of food and drinks we provide.

4. Ambiance: Consider improving the ambiance of the restaurant to create a more comfortable and enjoyable dining experience."
3,"I think maybe it was too hyped up for me. I mean, people driving hundreds of miles just to eat here? Not buying it. Overall, the food was very good but it didn't really knock my socks off or anything. Though I sometimes wonder if Thai food can ever knock my socks off. \n\nWe went on a Monday at about 7 pm and there was no wait at all. The restaurant is in a questionable appearing strip mall with plentiful parking. The inside of the restaurant is deceptively huge. \n\nOur waitress was very nice and informative. When we asked for recommendations, she knew her stuff and was ready with some excellent options immediately. The medium spicy was actually a little on the spicier side which makes me shudder to think of what their spicy is....\n\nI do, however, highly recommend the Panang short ribs. Less impressed by the garlic prawns. The tom kha gai soup was good but not the best.","i think maybe it was too hyped up for me. i mean, people driving hundreds of miles just to eat here? not buying it. overall, the food was very good but it didn't really knock my socks off or anything. though i sometimes wonder if thai food can ever knock my socks off. n nwe went on a monday at about 7 pm and there was no wait at all. the restaurant is in a questionable appearing strip mall with plentiful parking. the inside of the restaurant is deceptively huge. n nour waitress was very nice and informative. when we asked for recommendations, she knew her stuff and was ready with some excellent options immediately. the medium spicy was actually a little on the spicier side which makes me shudder to think of what their spicy is.... n ni do, however, highly recommend the panang short ribs. less impressed by the garlic prawns. the tom kha gai soup was good but not the best.","admiration, curiosity, confusion","[INST] A customer left us a 3-star review: 'i think maybe it was too hyped up for me. i mean, people driving hundreds of miles just to eat here? not buying it. overall, the food was very good but it didn't really knock my socks off or anything. though i sometimes wonder if thai food can ever knock my socks off. n nwe went on a monday at about 7 pm and there was no wait at all. the restaurant is in a questionable appearing strip mall with plentiful parking. the inside of the restaurant is deceptively huge. n nour waitress was very nice and informative. when we asked for recommendations, she knew her stuff and was ready with some excellent options immediately. the medium spicy was actually a little on the spicier side which makes me shudder to think of what their spicy is.... n ni do, however, highly recommend the panang short ribs. less impressed by the garlic prawns. the tom kha gai soup was good but not the best.' The customer feels admiration, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i think maybe it was too hyped up for me. i mean, people driving hundreds of miles just to eat here? not buying it. overall, the food was very good but it didn't really knock my socks off or anything. though i sometimes wonder if thai food can ever knock my socks off. n nwe went on a monday at about 7 pm and there was no wait at all. the restaurant is in a questionable appearing strip mall with plentiful parking. the inside of the restaurant is deceptively huge. n nour waitress was very nice and informative. when we asked for recommendations, she knew her stuff and was ready with some excellent options immediately. the medium spicy was actually a little on the spicier side which makes me shudder to think of what their spicy is.... n ni do, however, highly recommend the panang short ribs. less impressed by the garlic prawns. the tom kha gai soup was good but not the best.' The customer feels admiration, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could:

1. Address the hype: Acknowledge that while the restaurant may be popular, everyone's taste is unique. Emphasize that the restaurant values each customer's individual experience and is always striving to meet and exceed expectations.

2. Highlight unique aspects: Mention that the restaurant is located in a strip mall to create a more casual, approachable atmosphere. Emphasize the spacious interior and friendly, knowledgeable staff.

3. Improve menu offerings: Offer to work on refining the garlic prawns recipe to better suit the customer's taste."
3,"I've passed this place several times since it opened and I kept saying I wanted to come here based off the few pics the yelpers had posted, but I was disappointed that they were out of 2 of items I wanted to order. They were all out of brisket and the baker had not come in yet to make most of the pastries so it was very limited. The cashier was nice the and the cafe gave u the feeling of being in a lil cafe somewhere other than in Vegas ( which was refreshing). \n  With all that being said, my husband ordered the sirloin burger which I might add was huge and he enjoyed it! I however ordered the avocado burger which is advertised w a pretzel bun, which it wasn't. Now this might seem very minute to some, but my agreement is u can't just serve a burger on a sesame bun and not even acknowledge that u changed the bun all together.. \n   All in all my husband enjoyed his meal so it wasn't like the food was bad but they need to fix some inconsistencies.","i've passed this place several times since it opened and i kept saying i wanted to come here based off the few pics the yelpers had posted, but i was disappointed that they were out of 2 of items i wanted to order. they were all out of brisket and the baker had not come in yet to make most of the pastries so it was very limited. the cashier was nice the and the cafe gave u the feeling of being in a lil cafe somewhere other than in vegas which was refreshing . n with all that being said, my husband ordered the sirloin burger which i might add was huge and he enjoyed it! i however ordered the avocado burger which is advertised w a pretzel bun, which it wasn't. now this might seem very minute to some, but my agreement is u can't just serve a burger on a sesame bun and not even acknowledge that u changed the bun all together.. n all in all my husband enjoyed his meal so it wasn't like the food was bad but they need to fix some inconsistencies.","disappointment, neutral, annoyance","[INST] A customer left us a 3-star review: 'i've passed this place several times since it opened and i kept saying i wanted to come here based off the few pics the yelpers had posted, but i was disappointed that they were out of 2 of items i wanted to order. they were all out of brisket and the baker had not come in yet to make most of the pastries so it was very limited. the cashier was nice the and the cafe gave u the feeling of being in a lil cafe somewhere other than in vegas which was refreshing . n with all that being said, my husband ordered the sirloin burger which i might add was huge and he enjoyed it! i however ordered the avocado burger which is advertised w a pretzel bun, which it wasn't. now this might seem very minute to some, but my agreement is u can't just serve a burger on a sesame bun and not even acknowledge that u changed the bun all together.. n all in all my husband enjoyed his meal so it wasn't like the food was bad but they need to fix some inconsistencies.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i've passed this place several times since it opened and i kept saying i wanted to come here based off the few pics the yelpers had posted, but i was disappointed that they were out of 2 of items i wanted to order. they were all out of brisket and the baker had not come in yet to make most of the pastries so it was very limited. the cashier was nice the and the cafe gave u the feeling of being in a lil cafe somewhere other than in vegas which was refreshing . n with all that being said, my husband ordered the sirloin burger which i might add was huge and he enjoyed it! i however ordered the avocado burger which is advertised w a pretzel bun, which it wasn't. now this might seem very minute to some, but my agreement is u can't just serve a burger on a sesame bun and not even acknowledge that u changed the bun all together.. n all in all my husband enjoyed his meal so it wasn't like the food was bad but they need to fix some inconsistencies.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Inventory Management: Ensure that popular items like brisket and pastries are consistently available. This can be achieved by better forecasting and communication with suppliers.

2. Accurate Advertising: Advertised menu items should match what is served. In this case, the avocado burger was advertised with a pretzel bun, but it was served on a sesame bun. This inconsistency should be addressed to maintain customer trust.

3. Staff Training: Train staff to communicate changes in menu items or bun substitutions to customers."
3,now that POP Soda shop is gone this is the next best place to go i guess.  They have a good selection of soda and candy and some toys.  i wish they had the Dublin Dr. Pepper but they don't :(,now that pop soda shop is gone this is the next best place to go i guess. they have a good selection of soda and candy and some toys. i wish they had the dublin dr. pepper but they don't,"desire, admiration, neutral","[INST] A customer left us a 3-star review: 'now that pop soda shop is gone this is the next best place to go i guess. they have a good selection of soda and candy and some toys. i wish they had the dublin dr. pepper but they don't' The customer feels desire, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'now that pop soda shop is gone this is the next best place to go i guess. they have a good selection of soda and candy and some toys. i wish they had the dublin dr. pepper but they don't' The customer feels desire, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Expand the soda selection to include less common regional favorites, such as Dublin Dr. Pepper, to cater to a broader range of preferences.

2. Offer a suggestion or recommendation service for customers who are looking for specific items that may not be in stock. This could be done through personalized emails, in-store signage, or through a dedicated section on your website.

3. Enhance the overall shopping experience by creating a welcoming and engaging atmosphere, perhaps through themed displays, events, or promotions that align with the customer's interests (e.g., candy, toys, etc.)."
3,"Went here to celebrate 3 of my cousins' 21st birthdays...\n\nCame here after club hopping from Studio 54...but I'll write a review on that later...\n\nOne of my cousins was so eager to go to this place given it's popularity, (when in my head I was thinking...this place is way too crowded and overrated), but I gave in anyway since he was one of the birthday celebrants...\n\nGirls paid 20 for cover, and guys paid 30...\n\nWe get inside, the first floor is crowded, but still able to get around without having to nudge people to move out of your way...we ordered our AMF's and up to the second floor we went...wadda you know...the place is effin' packed...literally no elbow room...we went around the entire place 3 times until we could find a place to dance...\n\nAnd even when we did find a place to dance...it still wasnt enough room to drop it like its hot, but rather than just rock side to side...lol...music was poppin' so I made the best out of that night\n\nThank goodness my dress and shoes weren't ruined that night...I'm guessing peeps were smart enough to finish their drinks at the bar before hitting the dance floor lol...\n\nOverall experience was just good, wish it could have been greater...if it wasn't for the overcrowding...and ass grabbing...mehhh...","went here to celebrate 3 of my cousins' 21st birthdays... n ncame here after club hopping from studio 54...but i'll write a review on that later... n none of my cousins was so eager to go to this place given it's popularity, when in my head i was thinking...this place is way too crowded and overrated , but i gave in anyway since he was one of the birthday celebrants... n ngirls paid 20 for cover, and guys paid 30... n nwe get inside, the first floor is crowded, but still able to get around without having to nudge people to move out of your way...we ordered our amf's and up to the second floor we went...wadda you know...the place is effin' packed...literally no elbow room...we went around the entire place 3 times until we could find a place to dance... n nand even when we did find a place to dance...it still wasnt enough room to drop it like its hot, but rather than just rock side to side...lol...music was poppin' so i made the best out of that night n nthank goodness my dress and shoes weren't ruined that night...i'm guessing peeps were smart enough to finish their drinks at the bar before hitting the dance floor lol... n noverall experience was just good, wish it could have been greater...if it wasn't for the overcrowding...and ass grabbing...mehhh...","neutral, disappointment, annoyance","[INST] A customer left us a 3-star review: 'went here to celebrate 3 of my cousins' 21st birthdays... n ncame here after club hopping from studio 54...but i'll write a review on that later... n none of my cousins was so eager to go to this place given it's popularity, when in my head i was thinking...this place is way too crowded and overrated , but i gave in anyway since he was one of the birthday celebrants... n ngirls paid 20 for cover, and guys paid 30... n nwe get inside, the first floor is crowded, but still able to get around without having to nudge people to move out of your way...we ordered our amf's and up to the second floor we went...wadda you know...the place is effin' packed...literally no elbow room...we went around the entire place 3 times until we could find a place to dance... n nand even when we did find a place to dance...it still wasnt enough room to drop it like its hot, but rather than just rock side to side...lol...music was poppin' so i made the best out of that night n nthank goodness my dress and shoes weren't ruined that night...i'm guessing peeps were smart enough to finish their drinks at the bar before hitting the dance floor lol... n noverall experience was just good, wish it could have been greater...if it wasn't for the overcrowding...and ass grabbing...mehhh...' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'went here to celebrate 3 of my cousins' 21st birthdays... n ncame here after club hopping from studio 54...but i'll write a review on that later... n none of my cousins was so eager to go to this place given it's popularity, when in my head i was thinking...this place is way too crowded and overrated , but i gave in anyway since he was one of the birthday celebrants... n ngirls paid 20 for cover, and guys paid 30... n nwe get inside, the first floor is crowded, but still able to get around without having to nudge people to move out of your way...we ordered our amf's and up to the second floor we went...wadda you know...the place is effin' packed...literally no elbow room...we went around the entire place 3 times until we could find a place to dance... n nand even when we did find a place to dance...it still wasnt enough room to drop it like its hot, but rather than just rock side to side...lol...music was poppin' so i made the best out of that night n nthank goodness my dress and shoes weren't ruined that night...i'm guessing peeps were smart enough to finish their drinks at the bar before hitting the dance floor lol... n noverall experience was just good, wish it could have been greater...if it wasn't for the overcrowding...and ass grabbing...mehhh...' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Crowd Management: To reduce overcrowding, consider implementing a reservation system for busy nights or limiting the number of guests during peak hours. This could help ensure that there is enough space for everyone to move comfortably.

2. Pricing: Review the cover charge policy to ensure it is fair and competitive. Offering a consistent price for both men and women could help improve the customer's perception of the venue.

3. Dance Floor Space: Consider expanding the dance floor area or creating more designated dance spaces to accommodate larger crowds."
3,Haha. Diego. Unfortunately this review may be based on the hype it got before we actually went to eat here... but it was seriously just OK for me. Im not huge on mexican food but it was better than usual for me (although thats not saying much).  The service was SLLLOOOWWW. We ordered guac and the guy came after an hour. The sangria was actually really good. I got Fish tacos which were really good... but then again after waiting for what seemed like at least 1.5 hrs for food anything in my face would have gotten devoured.  Might have been a bad night... so i'll give them some leeway and give em 3 stars... but it was a 2 star dinner.,haha. diego. unfortunately this review may be based on the hype it got before we actually went to eat here... but it was seriously just ok for me. im not huge on mexican food but it was better than usual for me although thats not saying much . the service was slllooowww. we ordered guac and the guy came after an hour. the sangria was actually really good. i got fish tacos which were really good... but then again after waiting for what seemed like at least 1.5 hrs for food anything in my face would have gotten devoured. might have been a bad night... so i'll give them some leeway and give em 3 stars... but it was a 2 star dinner.,"amusement, admiration, approval","[INST] A customer left us a 3-star review: 'haha. diego. unfortunately this review may be based on the hype it got before we actually went to eat here... but it was seriously just ok for me. im not huge on mexican food but it was better than usual for me although thats not saying much . the service was slllooowww. we ordered guac and the guy came after an hour. the sangria was actually really good. i got fish tacos which were really good... but then again after waiting for what seemed like at least 1.5 hrs for food anything in my face would have gotten devoured. might have been a bad night... so i'll give them some leeway and give em 3 stars... but it was a 2 star dinner.' The customer feels amusement, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'haha. diego. unfortunately this review may be based on the hype it got before we actually went to eat here... but it was seriously just ok for me. im not huge on mexican food but it was better than usual for me although thats not saying much . the service was slllooowww. we ordered guac and the guy came after an hour. the sangria was actually really good. i got fish tacos which were really good... but then again after waiting for what seemed like at least 1.5 hrs for food anything in my face would have gotten devoured. might have been a bad night... so i'll give them some leeway and give em 3 stars... but it was a 2 star dinner.' The customer feels amusement, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Speed up service: Address the slow service issue by improving kitchen efficiency and ensuring prompt delivery of orders.

2. Timely guacamole delivery: Ensure that guacamole is delivered in a timely manner, ideally within 15-20 minutes of ordering.

3. Consistent food quality: Maintain a consistent level of food quality to meet customer expectations and reduce the possibility of a ""2-star dinner.""

4. Communication: Improve communication with customers about potential delays or issues with their orders."
3,"I have really enjoyed Dos Chandler for a few years now, I used to just drink their Negra Modelo and Dos X, but recently started eating the super ewey gooey chimi, which I would recommend to anyone.  Their quesadillas are awesome, they don't get much better than that.  (And I work in a New Mexican style kitchen). I feel they should offer more Mexican beers on tap, and definitely need more tequila options.  The frozen margaritas aren't anything to brag about, however.  The tables are usually sticky now whenever I sit down..and I haven't had a consistent server or bartender in a long time, there is always someone new, but they do a decent job taking care of me, but I can tell they don't have much support management-wise on the floor.  I give three stars due to dirty tables, poor beer selection on tap, and the usual generic tequila selection.  Being a Mexican restaurant they need to step up their game and clean the place up.","i have really enjoyed dos chandler for a few years now, i used to just drink their negra modelo and dos x, but recently started eating the super ewey gooey chimi, which i would recommend to anyone. their quesadillas are awesome, they don't get much better than that. and i work in a new mexican style kitchen . i feel they should offer more mexican beers on tap, and definitely need more tequila options. the frozen margaritas aren't anything to brag about, however. the tables are usually sticky now whenever i sit down..and i haven't had a consistent server or bartender in a long time, there is always someone new, but they do a decent job taking care of me, but i can tell they don't have much support management wise on the floor. i give three stars due to dirty tables, poor beer selection on tap, and the usual generic tequila selection. being a mexican restaurant they need to step up their game and clean the place up.","joy, admiration, approval","[INST] A customer left us a 3-star review: 'i have really enjoyed dos chandler for a few years now, i used to just drink their negra modelo and dos x, but recently started eating the super ewey gooey chimi, which i would recommend to anyone. their quesadillas are awesome, they don't get much better than that. and i work in a new mexican style kitchen . i feel they should offer more mexican beers on tap, and definitely need more tequila options. the frozen margaritas aren't anything to brag about, however. the tables are usually sticky now whenever i sit down..and i haven't had a consistent server or bartender in a long time, there is always someone new, but they do a decent job taking care of me, but i can tell they don't have much support management wise on the floor. i give three stars due to dirty tables, poor beer selection on tap, and the usual generic tequila selection. being a mexican restaurant they need to step up their game and clean the place up.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i have really enjoyed dos chandler for a few years now, i used to just drink their negra modelo and dos x, but recently started eating the super ewey gooey chimi, which i would recommend to anyone. their quesadillas are awesome, they don't get much better than that. and i work in a new mexican style kitchen . i feel they should offer more mexican beers on tap, and definitely need more tequila options. the frozen margaritas aren't anything to brag about, however. the tables are usually sticky now whenever i sit down..and i haven't had a consistent server or bartender in a long time, there is always someone new, but they do a decent job taking care of me, but i can tell they don't have much support management wise on the floor. i give three stars due to dirty tables, poor beer selection on tap, and the usual generic tequila selection. being a mexican restaurant they need to step up their game and clean the place up.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Cleanliness: Regularly clean and maintain the tables to ensure they are not sticky or dirty upon seating.

2. Beverage Selection: Expand the selection of Mexican beers on tap and offer a wider variety of tequila options.

3. Consistency in Staff: Improve staffing and provide better support for servers and bartenders to ensure a consistent experience for customers.

4. Frozen Margaritas: Enhance the recipe for frozen margaritas to make them more appealing to customers."
3,"Dropped into S&W at about 11:15PM on a Saturday night. The place was nearly dead. Got seated quickly, but didn't get a waiter for probably five minutes. Food was meh- my medium-rare, bone-in ribeye was ~$50, but not tender in the least. Was it actually prime beef? Couldn't tell. Mushrooms and whipped potatoes were good. Fries were average. Was looking forward to a really terrific steakhouse meal, but didn't get it.","dropped into s w at about 11 15pm on a saturday night. the place was nearly dead. got seated quickly, but didn't get a waiter for probably five minutes. food was meh my medium rare, bone in ribeye was 50, but not tender in the least. was it actually prime beef? couldn't tell. mushrooms and whipped potatoes were good. fries were average. was looking forward to a really terrific steakhouse meal, but didn't get it.","disappointment, confusion, disapproval","[INST] A customer left us a 3-star review: 'dropped into s w at about 11 15pm on a saturday night. the place was nearly dead. got seated quickly, but didn't get a waiter for probably five minutes. food was meh my medium rare, bone in ribeye was 50, but not tender in the least. was it actually prime beef? couldn't tell. mushrooms and whipped potatoes were good. fries were average. was looking forward to a really terrific steakhouse meal, but didn't get it.' The customer feels disappointment, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'dropped into s w at about 11 15pm on a saturday night. the place was nearly dead. got seated quickly, but didn't get a waiter for probably five minutes. food was meh my medium rare, bone in ribeye was 50, but not tender in the least. was it actually prime beef? couldn't tell. mushrooms and whipped potatoes were good. fries were average. was looking forward to a really terrific steakhouse meal, but didn't get it.' The customer feels disappointment, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staffing: Ensure that there is adequate staffing during peak hours, especially on weekends. This will help reduce wait times for customers.

2. Attentiveness: Train staff to be more proactive in approaching and attending to customers, especially when they are seated.

3. Food Quality: Investigate the quality of the beef used for the ribeye steak. If it's not prime, consider sourcing better quality meat. Ensure that the steaks are cooked to the requested doneness.

4. Consistency: Improve the consistency of the dishes served."
3,"Stop trying to roll my burrito into the size of a baseball, it doesn't make it any bigger.  For $1.95 dallop of guacamole, make sure the avocados are at least ripe.  Guac from unripe avocados is not OK no matter how much you puree it.","stop trying to roll my burrito into the size of a baseball, it doesn't make it any bigger. for 1.95 dallop of guacamole, make sure the avocados are at least ripe. guac from unripe avocados is not ok no matter how much you puree it.","neutral, disapproval, annoyance","[INST] A customer left us a 3-star review: 'stop trying to roll my burrito into the size of a baseball, it doesn't make it any bigger. for 1.95 dallop of guacamole, make sure the avocados are at least ripe. guac from unripe avocados is not ok no matter how much you puree it.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'stop trying to roll my burrito into the size of a baseball, it doesn't make it any bigger. for 1.95 dallop of guacamole, make sure the avocados are at least ripe. guac from unripe avocados is not ok no matter how much you puree it.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Improve the size and consistency of burritos: Ensure that burritos are rolled to a reasonable size, not as small as a baseball.

2. Enhance the quality of guacamole: Use ripe avocados to make the guacamole, and ensure it's of high quality by properly preparing and seasoning it.

3. Address customer concerns: Acknowledge the customer's feedback and show empathy towards their experience. Offer a solution, such as a complimentary item or a discount on their next visit, to make amends for their dissatisfaction."
3,"If you happen to be in the Town Square location you should definitely stop by. It's located on the 2nd floor across from the movie theater parallel to Blue Martini. Customer service is ehh, but you're there for the food, not the conversation. All the seating is made up of stools facing the window. That's good cuz you really don't have to worry when you get the food all over your face and hands. Each time has been a good experience so far with 2 visits under the belt, each time visiting with my brother. Each time we ordered a fatty Olympian consisting of grilled corned beef, turkey, pastrami, onions, peppers & Swiss, plus coleslaw, 1000 island & tomato. From my stomach's perspective they are liking this sub shop. Overall it's a nice place to grab a quick bite while doing some shopping at this outdoor mall.","if you happen to be in the town square location you should definitely stop by. it's located on the 2nd floor across from the movie theater parallel to blue martini. customer service is ehh, but you're there for the food, not the conversation. all the seating is made up of stools facing the window. that's good cuz you really don't have to worry when you get the food all over your face and hands. each time has been a good experience so far with 2 visits under the belt, each time visiting with my brother. each time we ordered a fatty olympian consisting of grilled corned beef, turkey, pastrami, onions, peppers swiss, plus coleslaw, 1000 island tomato. from my stomach's perspective they are liking this sub shop. overall it's a nice place to grab a quick bite while doing some shopping at this outdoor mall.","approval, admiration, joy","[INST] A customer left us a 3-star review: 'if you happen to be in the town square location you should definitely stop by. it's located on the 2nd floor across from the movie theater parallel to blue martini. customer service is ehh, but you're there for the food, not the conversation. all the seating is made up of stools facing the window. that's good cuz you really don't have to worry when you get the food all over your face and hands. each time has been a good experience so far with 2 visits under the belt, each time visiting with my brother. each time we ordered a fatty olympian consisting of grilled corned beef, turkey, pastrami, onions, peppers swiss, plus coleslaw, 1000 island tomato. from my stomach's perspective they are liking this sub shop. overall it's a nice place to grab a quick bite while doing some shopping at this outdoor mall.' The customer feels approval, admiration, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'if you happen to be in the town square location you should definitely stop by. it's located on the 2nd floor across from the movie theater parallel to blue martini. customer service is ehh, but you're there for the food, not the conversation. all the seating is made up of stools facing the window. that's good cuz you really don't have to worry when you get the food all over your face and hands. each time has been a good experience so far with 2 visits under the belt, each time visiting with my brother. each time we ordered a fatty olympian consisting of grilled corned beef, turkey, pastrami, onions, peppers swiss, plus coleslaw, 1000 island tomato. from my stomach's perspective they are liking this sub shop. overall it's a nice place to grab a quick bite while doing some shopping at this outdoor mall.' The customer feels approval, admiration, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially increase their satisfaction, consider the following suggestions:

1. Enhance Customer Service: Train staff to be more attentive, friendly, and responsive to customers' needs. This can help create a more welcoming and enjoyable atmosphere.

2. Offer a Variety of Seating Options: While the current seating arrangement may be suitable for quick bites, offering a mix of stools and chairs with backs could cater to customers who prefer a more comfortable dining experience.

3. Improve Cleanliness: Ensure that the dining area is kept clean and tidy, especially around seating areas where customers may be eating."
3,"If you're going to Four Peaks for beer, I'd say 4-5 stars, but if you're going for dinner as I was, I can't rate it higher than a 3.  The beer is quite good.  I've tried most of their beers, and I think Raj IPA is my favorite.  The seasonal was the Pumpkin Porter and it fell a bit flat.  The flavor was too mellow and overall the beer seemed too light, almost watered down.\n\nThe real reason for 3 stars was the food.  Although we had some nice appetizers (pretzels with spicy cheese sauce were great, as was the Thai hummus and pita bread), but the pizzas we ordered were terrible. We ordered the margarita and the Italian.  The margarita had too much garlic powder, and the Italian tomato sauce was much too sweet and overpowered the toppings.\n\nService can be slow when they are busy, but our waitress was friendly and pretty attentive.  The dining area is enormous, and they also have some limited outdoor seating. But this is a college town dinner spot for sure, no pretensions of a high class brew-pub here.\n\nI'll probably be back for the beer, but I hope I can find something on the menu better than those pizzas, which were truly awful!","if you're going to four peaks for beer, i'd say 4 5 stars, but if you're going for dinner as i was, i can't rate it higher than a 3. the beer is quite good. i've tried most of their beers, and i think raj ipa is my favorite. the seasonal was the pumpkin porter and it fell a bit flat. the flavor was too mellow and overall the beer seemed too light, almost watered down. n nthe real reason for 3 stars was the food. although we had some nice appetizers pretzels with spicy cheese sauce were great, as was the thai hummus and pita bread , but the pizzas we ordered were terrible. we ordered the margarita and the italian. the margarita had too much garlic powder, and the italian tomato sauce was much too sweet and overpowered the toppings. n nservice can be slow when they are busy, but our waitress was friendly and pretty attentive. the dining area is enormous, and they also have some limited outdoor seating. but this is a college town dinner spot for sure, no pretensions of a high class brew pub here. n ni'll probably be back for the beer, but i hope i can find something on the menu better than those pizzas, which were truly awful!","admiration, approval, love","[INST] A customer left us a 3-star review: 'if you're going to four peaks for beer, i'd say 4 5 stars, but if you're going for dinner as i was, i can't rate it higher than a 3. the beer is quite good. i've tried most of their beers, and i think raj ipa is my favorite. the seasonal was the pumpkin porter and it fell a bit flat. the flavor was too mellow and overall the beer seemed too light, almost watered down. n nthe real reason for 3 stars was the food. although we had some nice appetizers pretzels with spicy cheese sauce were great, as was the thai hummus and pita bread , but the pizzas we ordered were terrible. we ordered the margarita and the italian. the margarita had too much garlic powder, and the italian tomato sauce was much too sweet and overpowered the toppings. n nservice can be slow when they are busy, but our waitress was friendly and pretty attentive. the dining area is enormous, and they also have some limited outdoor seating. but this is a college town dinner spot for sure, no pretensions of a high class brew pub here. n ni'll probably be back for the beer, but i hope i can find something on the menu better than those pizzas, which were truly awful!' The customer feels admiration, approval, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'if you're going to four peaks for beer, i'd say 4 5 stars, but if you're going for dinner as i was, i can't rate it higher than a 3. the beer is quite good. i've tried most of their beers, and i think raj ipa is my favorite. the seasonal was the pumpkin porter and it fell a bit flat. the flavor was too mellow and overall the beer seemed too light, almost watered down. n nthe real reason for 3 stars was the food. although we had some nice appetizers pretzels with spicy cheese sauce were great, as was the thai hummus and pita bread , but the pizzas we ordered were terrible. we ordered the margarita and the italian. the margarita had too much garlic powder, and the italian tomato sauce was much too sweet and overpowered the toppings. n nservice can be slow when they are busy, but our waitress was friendly and pretty attentive. the dining area is enormous, and they also have some limited outdoor seating. but this is a college town dinner spot for sure, no pretensions of a high class brew pub here. n ni'll probably be back for the beer, but i hope i can find something on the menu better than those pizzas, which were truly awful!' The customer feels admiration, approval, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Improve the taste and balance of our pizza toppings, particularly the margarita and Italian pizzas. Reduce the garlic powder in the margarita and adjust the sweetness of the Italian tomato sauce to better complement the toppings.

2. Seasonal Beers: Enhance the flavor profile of our seasonal beers, such as the pumpkin porter, to ensure they are more robust and flavorful."
3,"We have been here a few times and I have not yet been that impressed! Friends continue to tell me how great this place is? I don't get it!!! Pizza is pretty much plain. Nothing special about sauce, dough, or anything! Maybe we should dine in and see how it is right out of the oven? I'll let you know how that goes? In the mean time, place is just OK!","we have been here a few times and i have not yet been that impressed! friends continue to tell me how great this place is? i don't get it!!! pizza is pretty much plain. nothing special about sauce, dough, or anything! maybe we should dine in and see how it is right out of the oven? i'll let you know how that goes? in the mean time, place is just ok!","curiosity, confusion, admiration","[INST] A customer left us a 3-star review: 'we have been here a few times and i have not yet been that impressed! friends continue to tell me how great this place is? i don't get it!!! pizza is pretty much plain. nothing special about sauce, dough, or anything! maybe we should dine in and see how it is right out of the oven? i'll let you know how that goes? in the mean time, place is just ok!' The customer feels curiosity, confusion, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'we have been here a few times and i have not yet been that impressed! friends continue to tell me how great this place is? i don't get it!!! pizza is pretty much plain. nothing special about sauce, dough, or anything! maybe we should dine in and see how it is right out of the oven? i'll let you know how that goes? in the mean time, place is just ok!' The customer feels curiosity, confusion, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Address the customer's concerns about the pizza specifically:
   - Enhance the pizza toppings with more variety and higher quality ingredients.
   - Improve the pizza sauce by using a unique recipe or sourcing better ingredients.
   - Experiment with different dough recipes to create a more distinctive crust.

2. Encourage the customer to dine in:
   - Offer a complimentary appetizer or dessert to entice them to dine in and experience the full menu.
   - Provide exceptional service to ensure a positive dining experience."
3,"This place is unique but definitely not what you think of when you are thinking about getting fish & chips.  Their \""fish\"" are these smallish rectangle patties that are tasty and have fresh fish meat inside.  The chips aren't the \""english style\"" chips you would think of either, but just standard french fries.\n\nTheir sauce is very good and they also offer ketchup for your \""chips\"".  This place has a huge following in the Phoenix area because it has been around for so long but quite honestly not really fish & chips per se.","this place is unique but definitely not what you think of when you are thinking about getting fish chips. their fish are these smallish rectangle patties that are tasty and have fresh fish meat inside. the chips aren't the english style chips you would think of either, but just standard french fries. n ntheir sauce is very good and they also offer ketchup for your chips . this place has a huge following in the phoenix area because it has been around for so long but quite honestly not really fish chips per se.","admiration, neutral, approval","[INST] A customer left us a 3-star review: 'this place is unique but definitely not what you think of when you are thinking about getting fish chips. their fish are these smallish rectangle patties that are tasty and have fresh fish meat inside. the chips aren't the english style chips you would think of either, but just standard french fries. n ntheir sauce is very good and they also offer ketchup for your chips . this place has a huge following in the phoenix area because it has been around for so long but quite honestly not really fish chips per se.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this place is unique but definitely not what you think of when you are thinking about getting fish chips. their fish are these smallish rectangle patties that are tasty and have fresh fish meat inside. the chips aren't the english style chips you would think of either, but just standard french fries. n ntheir sauce is very good and they also offer ketchup for your chips . this place has a huge following in the phoenix area because it has been around for so long but quite honestly not really fish chips per se.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Clarify expectations: Clearly communicate that our fish and chips are unique to the Phoenix area, and while they may not resemble traditional English fish and chips, they offer a distinctive local flavor.

2. Provide options: Offer a variety of fish options, such as larger fillets or traditional fish and chip styles, to cater to customers who prefer a more traditional experience.

3. Enhance the ambiance: Improve the dining environment to create a more welcoming and enjoyable atmosphere for customers."
3,"I went for lunch today with friends after a hike.  We were hungry.\n\nI had a lunch meal.  The sandwich was fresh, hot and generous.  My side salad was wilted.  I would have thrown out the lettuce in my home.\n\nOne of my friends had a traditional breakfast, and he said he was great.  Eggs cook properly, and again generous portions.\n\nMy last friend (at breakfast, not on the face of the earth)  had a breakfast burrito, and said it was very good.  I think my salad was the weakest link.\n\nThe service was good, and everyone seemed very friendly.  We were seated within 10 minutes, and being warned there would be a wait.  They left carafes of coffee, iced tea, and soda on the table for self-refilling.\n\nThe prices were fine.  I'd go back, but avoid the salad...at least at lunch time.","i went for lunch today with friends after a hike. we were hungry. n ni had a lunch meal. the sandwich was fresh, hot and generous. my side salad was wilted. i would have thrown out the lettuce in my home. n none of my friends had a traditional breakfast, and he said he was great. eggs cook properly, and again generous portions. n nmy last friend at breakfast, not on the face of the earth had a breakfast burrito, and said it was very good. i think my salad was the weakest link. n nthe service was good, and everyone seemed very friendly. we were seated within 10 minutes, and being warned there would be a wait. they left carafes of coffee, iced tea, and soda on the table for self refilling. n nthe prices were fine. i'd go back, but avoid the salad...at least at lunch time.","admiration, neutral, approval","[INST] A customer left us a 3-star review: 'i went for lunch today with friends after a hike. we were hungry. n ni had a lunch meal. the sandwich was fresh, hot and generous. my side salad was wilted. i would have thrown out the lettuce in my home. n none of my friends had a traditional breakfast, and he said he was great. eggs cook properly, and again generous portions. n nmy last friend at breakfast, not on the face of the earth had a breakfast burrito, and said it was very good. i think my salad was the weakest link. n nthe service was good, and everyone seemed very friendly. we were seated within 10 minutes, and being warned there would be a wait. they left carafes of coffee, iced tea, and soda on the table for self refilling. n nthe prices were fine. i'd go back, but avoid the salad...at least at lunch time.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i went for lunch today with friends after a hike. we were hungry. n ni had a lunch meal. the sandwich was fresh, hot and generous. my side salad was wilted. i would have thrown out the lettuce in my home. n none of my friends had a traditional breakfast, and he said he was great. eggs cook properly, and again generous portions. n nmy last friend at breakfast, not on the face of the earth had a breakfast burrito, and said it was very good. i think my salad was the weakest link. n nthe service was good, and everyone seemed very friendly. we were seated within 10 minutes, and being warned there would be a wait. they left carafes of coffee, iced tea, and soda on the table for self refilling. n nthe prices were fine. i'd go back, but avoid the salad...at least at lunch time.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, focus on enhancing the quality of the side salads, particularly during lunchtime. This could involve improving the storage and preparation methods to ensure the lettuce remains fresh and crisp. Additionally, consider offering a variety of side options to cater to different preferences. Maintaining the high quality of the sandwiches, eggs, and breakfast burritos is commendable, so continue providing generous portions and properly cooked meals. Lastly, ensure consistent quality across all meal times to avoid identifying certain dishes as the ""weakest link."
3,"One shouldn't expect too much from restaurants centered around the main touristy drag of a city. I've found that these restaurants are typically expensive and low on service but that might just be me.\n\nWe started with a tasty platter of cheeses which included four local cheeses I forget the names of. Except for brie, all others were new and I quite enjoyed them, especially the goat cheese variant.\n\nWe had a variety of mains. I got the pasta Arrabbiata(don't know why I order that dish), and it was expectedly very ordinary. Others in our group got mussels and a quarter chicken respectively. Overall the portions were decent and the food was A-OK.","one shouldn't expect too much from restaurants centered around the main touristy drag of a city. i've found that these restaurants are typically expensive and low on service but that might just be me. n nwe started with a tasty platter of cheeses which included four local cheeses i forget the names of. except for brie, all others were new and i quite enjoyed them, especially the goat cheese variant. n nwe had a variety of mains. i got the pasta arrabbiata don't know why i order that dish , and it was expectedly very ordinary. others in our group got mussels and a quarter chicken respectively. overall the portions were decent and the food was a ok.","joy, approval, neutral","[INST] A customer left us a 3-star review: 'one shouldn't expect too much from restaurants centered around the main touristy drag of a city. i've found that these restaurants are typically expensive and low on service but that might just be me. n nwe started with a tasty platter of cheeses which included four local cheeses i forget the names of. except for brie, all others were new and i quite enjoyed them, especially the goat cheese variant. n nwe had a variety of mains. i got the pasta arrabbiata don't know why i order that dish , and it was expectedly very ordinary. others in our group got mussels and a quarter chicken respectively. overall the portions were decent and the food was a ok.' The customer feels joy, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'one shouldn't expect too much from restaurants centered around the main touristy drag of a city. i've found that these restaurants are typically expensive and low on service but that might just be me. n nwe started with a tasty platter of cheeses which included four local cheeses i forget the names of. except for brie, all others were new and i quite enjoyed them, especially the goat cheese variant. n nwe had a variety of mains. i got the pasta arrabbiata don't know why i order that dish , and it was expectedly very ordinary. others in our group got mussels and a quarter chicken respectively. overall the portions were decent and the food was a ok.' The customer feels joy, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Service Improvement: Enhance the level of service by training staff to be more attentive, friendly, and responsive to customer needs.

2. Menu Variety: Offer a more diverse menu, especially for main dishes, to give customers more options and reduce the likelihood of ordering something ordinary.

3. Pricing: Review the pricing strategy to ensure it is competitive and justifiable for the quality of food and service provided.

4. Staff Training: Provide training for staff to remember and recommend specific dishes and their unique features, as this customer seemed to appreciate learning about the local cheeses."
3,"After seeing the Fry's Signature in Scottsdale, I had high expectations with this supermarket. The store was not as fancy, but it was still nice looking. \n\nBathrooms are located next to the pharmacy. The air fresheners gave the bathroom an extra touch.\n\nThis supermarket has a Starbucks, sushi area, etc. No price scanners though.\n\nConsidering that this supermarket is in the middle of nowhere, it does have a lot of customers!","after seeing the fry's signature in scottsdale, i had high expectations with this supermarket. the store was not as fancy, but it was still nice looking. n nbathrooms are located next to the pharmacy. the air fresheners gave the bathroom an extra touch. n nthis supermarket has a starbucks, sushi area, etc. no price scanners though. n nconsidering that this supermarket is in the middle of nowhere, it does have a lot of customers!","neutral, admiration, approval","[INST] A customer left us a 3-star review: 'after seeing the fry's signature in scottsdale, i had high expectations with this supermarket. the store was not as fancy, but it was still nice looking. n nbathrooms are located next to the pharmacy. the air fresheners gave the bathroom an extra touch. n nthis supermarket has a starbucks, sushi area, etc. no price scanners though. n nconsidering that this supermarket is in the middle of nowhere, it does have a lot of customers!' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'after seeing the fry's signature in scottsdale, i had high expectations with this supermarket. the store was not as fancy, but it was still nice looking. n nbathrooms are located next to the pharmacy. the air fresheners gave the bathroom an extra touch. n nthis supermarket has a starbucks, sushi area, etc. no price scanners though. n nconsidering that this supermarket is in the middle of nowhere, it does have a lot of customers!' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and meet their expectations, consider the following improvements:

1. Enhance the store's appearance to match the high expectations set by the Fry's Signature store in Scottsdale.
2. Implement price scanners to make the shopping experience more efficient and convenient.
3. Improve the store's location to make it more accessible for customers.
4. Maintain the cleanliness and pleasant aroma of the bathrooms, as the customer appreciated this detail.
5. Consider expanding the store's offerings, such as the sushi area, to provide a more diverse selection of products and services."
3,"Groupon used today on take outI The nice counter girl told me after I had ordered that the groupon was for eat in only but they gave me the exception since I had already ordered. COOL! \n\nI really wanted to say \""had better\"" but I still need to give them a chance. It's probably my fault for ordering weird. I got the traditional Pho with beef, shrimp spring rolls, and grilled prawn with noodles.\n\nA+ on presentation! Everything is very fresh...bright green colors on the lime, basil, and other herbs. Take note that when getting take out the beef is thinly sliced, raw and is to be cooked in the steaming broth. Chewy beef did not sit well and made me turn my nose at it. Left the beef but ate all the noodles and toppings.\n\n I was in traffic forever and for future notice I probably wouldn't get this beef as take out.  I didn't see a \""minus the meat\"" option? The menu didn't seem to offer a straight veggie selection. Hmmm I'm not a vegetarian but I like my Pho stocked full of healthy produce.\n\nThe Shrimp rolls were amazing and the peanut sauce had chunks of nuts that crunched while I chomped on the ripe sweet rice wrap.\n\nThe prawns are for lunch tomorrow so I'll follow up then with that dish,  I will just need to explore further with other dishes but probably won't do the Pho here again.","groupon used today on take outi the nice counter girl told me after i had ordered that the groupon was for eat in only but they gave me the exception since i had already ordered. cool! n ni really wanted to say had better but i still need to give them a chance. it's probably my fault for ordering weird. i got the traditional pho with beef, shrimp spring rolls, and grilled prawn with noodles. n na on presentation! everything is very fresh...bright green colors on the lime, basil, and other herbs. take note that when getting take out the beef is thinly sliced, raw and is to be cooked in the steaming broth. chewy beef did not sit well and made me turn my nose at it. left the beef but ate all the noodles and toppings. n n i was in traffic forever and for future notice i probably wouldn't get this beef as take out. i didn't see a minus the meat option? the menu didn't seem to offer a straight veggie selection. hmmm i'm not a vegetarian but i like my pho stocked full of healthy produce. n nthe shrimp rolls were amazing and the peanut sauce had chunks of nuts that crunched while i chomped on the ripe sweet rice wrap. n nthe prawns are for lunch tomorrow so i'll follow up then with that dish, i will just need to explore further with other dishes but probably won't do the pho here again.","neutral, approval, realization","[INST] A customer left us a 3-star review: 'groupon used today on take outi the nice counter girl told me after i had ordered that the groupon was for eat in only but they gave me the exception since i had already ordered. cool! n ni really wanted to say had better but i still need to give them a chance. it's probably my fault for ordering weird. i got the traditional pho with beef, shrimp spring rolls, and grilled prawn with noodles. n na on presentation! everything is very fresh...bright green colors on the lime, basil, and other herbs. take note that when getting take out the beef is thinly sliced, raw and is to be cooked in the steaming broth. chewy beef did not sit well and made me turn my nose at it. left the beef but ate all the noodles and toppings. n n i was in traffic forever and for future notice i probably wouldn't get this beef as take out. i didn't see a minus the meat option? the menu didn't seem to offer a straight veggie selection. hmmm i'm not a vegetarian but i like my pho stocked full of healthy produce. n nthe shrimp rolls were amazing and the peanut sauce had chunks of nuts that crunched while i chomped on the ripe sweet rice wrap. n nthe prawns are for lunch tomorrow so i'll follow up then with that dish, i will just need to explore further with other dishes but probably won't do the pho here again.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'groupon used today on take outi the nice counter girl told me after i had ordered that the groupon was for eat in only but they gave me the exception since i had already ordered. cool! n ni really wanted to say had better but i still need to give them a chance. it's probably my fault for ordering weird. i got the traditional pho with beef, shrimp spring rolls, and grilled prawn with noodles. n na on presentation! everything is very fresh...bright green colors on the lime, basil, and other herbs. take note that when getting take out the beef is thinly sliced, raw and is to be cooked in the steaming broth. chewy beef did not sit well and made me turn my nose at it. left the beef but ate all the noodles and toppings. n n i was in traffic forever and for future notice i probably wouldn't get this beef as take out. i didn't see a minus the meat option? the menu didn't seem to offer a straight veggie selection. hmmm i'm not a vegetarian but i like my pho stocked full of healthy produce. n nthe shrimp rolls were amazing and the peanut sauce had chunks of nuts that crunched while i chomped on the ripe sweet rice wrap. n nthe prawns are for lunch tomorrow so i'll follow up then with that dish, i will just need to explore further with other dishes but probably won't do the pho here again.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Clarify Groupon Terms: Make sure to clearly communicate the terms and conditions of the Groupon offer, especially if it's for dine-in only. This can be done through a pop-up message or a clear disclaimer on the order page.

2. Menu Clarification: Offer a clear vegetarian option on the menu, or make it easier for customers to customize their orders to exclude meat. This will help customers like this one who prefer a vegetable-heavy Pho."
3,"I have only been here for Gay Bingo but it was a nice venue!  I like the feel of the place, the whole stadium has a nostalgia about it....sigh....  Like an old venue though, the ladies room does not have enough capacity if everyone has intermission at once, so just be ready for a long line, try to go at 'down times' if you can.","i have only been here for gay bingo but it was a nice venue! i like the feel of the place, the whole stadium has a nostalgia about it....sigh.... like an old venue though, the ladies room does not have enough capacity if everyone has intermission at once, so just be ready for a long line, try to go at 'down times' if you can.","admiration, love, approval","[INST] A customer left us a 3-star review: 'i have only been here for gay bingo but it was a nice venue! i like the feel of the place, the whole stadium has a nostalgia about it....sigh.... like an old venue though, the ladies room does not have enough capacity if everyone has intermission at once, so just be ready for a long line, try to go at 'down times' if you can.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i have only been here for gay bingo but it was a nice venue! i like the feel of the place, the whole stadium has a nostalgia about it....sigh.... like an old venue though, the ladies room does not have enough capacity if everyone has intermission at once, so just be ready for a long line, try to go at 'down times' if you can.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience, we can focus on the following improvements:

1. Ladies Room Capacity: Increase the capacity of the ladies room to accommodate more people during intermissions. This could involve adding more stalls, sinks, or urinals, depending on the specific layout of the restroom.

2. Scheduling: Implement a system to manage the flow of people during intermissions. This could involve staggering breaks, limiting the number of people allowed in the restroom at a time, or providing additional restroom facilities.

3. Communication: Clearly communicate restroom capacity and any restroom-related policies to customers before or during their visit."
3,"I have been going to Papa Kelsey's for 15 years so writing a review for this place will be like writing a review for a x girlfriend you still have feelings for. At one point Papa's was it, there wasn't anything out on this side of town but fat willy's and pizza hut(yuk on both). Now there are so many options for pizza, it makes papa's sub-par at best. But the subs, there is something in  the bread that drags me back. Not really into the 70's decor but I'm there for food, so let's not dwell! I'm going with the three stars because I think even the subs could step there game up. In the restaurant bizz the competition is huge, & you have to be willing to adapt to change. If you are going to charge 9 bucks for a footlong then I want higher quality meats & cheeses like boars head! That is where my love for papa's has changed, there are a lot of great sandwich shops and you better believe if they have the goods I'm in! So papa I still will come around every now & then but like the x, feelings will never be the same.","i have been going to papa kelsey's for 15 years so writing a review for this place will be like writing a review for a x girlfriend you still have feelings for. at one point papa's was it, there wasn't anything out on this side of town but fat willy's and pizza hut yuk on both . now there are so many options for pizza, it makes papa's sub par at best. but the subs, there is something in the bread that drags me back. not really into the 70's decor but i'm there for food, so let's not dwell! i'm going with the three stars because i think even the subs could step there game up. in the restaurant bizz the competition is huge, you have to be willing to adapt to change. if you are going to charge 9 bucks for a footlong then i want higher quality meats cheeses like boars head! that is where my love for papa's has changed, there are a lot of great sandwich shops and you better believe if they have the goods i'm in! so papa i still will come around every now then but like the x, feelings will never be the same.","neutral, approval, disappointment","[INST] A customer left us a 3-star review: 'i have been going to papa kelsey's for 15 years so writing a review for this place will be like writing a review for a x girlfriend you still have feelings for. at one point papa's was it, there wasn't anything out on this side of town but fat willy's and pizza hut yuk on both . now there are so many options for pizza, it makes papa's sub par at best. but the subs, there is something in the bread that drags me back. not really into the 70's decor but i'm there for food, so let's not dwell! i'm going with the three stars because i think even the subs could step there game up. in the restaurant bizz the competition is huge, you have to be willing to adapt to change. if you are going to charge 9 bucks for a footlong then i want higher quality meats cheeses like boars head! that is where my love for papa's has changed, there are a lot of great sandwich shops and you better believe if they have the goods i'm in! so papa i still will come around every now then but like the x, feelings will never be the same.' The customer feels neutral, approval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i have been going to papa kelsey's for 15 years so writing a review for this place will be like writing a review for a x girlfriend you still have feelings for. at one point papa's was it, there wasn't anything out on this side of town but fat willy's and pizza hut yuk on both . now there are so many options for pizza, it makes papa's sub par at best. but the subs, there is something in the bread that drags me back. not really into the 70's decor but i'm there for food, so let's not dwell! i'm going with the three stars because i think even the subs could step there game up. in the restaurant bizz the competition is huge, you have to be willing to adapt to change. if you are going to charge 9 bucks for a footlong then i want higher quality meats cheeses like boars head! that is where my love for papa's has changed, there are a lot of great sandwich shops and you better believe if they have the goods i'm in! so papa i still will come around every now then but like the x, feelings will never be the same.' The customer feels neutral, approval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Ingredients: The customer mentions a desire for higher quality meats and cheeses, specifically Boar's Head products. We could consider sourcing these products to enhance the quality of our subs.

2. Competitive Pricing: The customer feels that the price for a footlong sub does not match the quality. We could review our pricing strategy to ensure it is competitive and reflects the quality of our products.

3. Adaptation to Change: The customer suggests that we need to be more adaptive to changes in the market."
3,"they really do make you eat with your hands!!! the food was decent. the soup was good, but it got cold really fast. The game hen was good just a bit dry. the desert was blah..... the show is funny, but really really corny. Great for kids tho!","they really do make you eat with your hands!!! the food was decent. the soup was good, but it got cold really fast. the game hen was good just a bit dry. the desert was blah..... the show is funny, but really really corny. great for kids tho!","amusement, admiration, joy","[INST] A customer left us a 3-star review: 'they really do make you eat with your hands!!! the food was decent. the soup was good, but it got cold really fast. the game hen was good just a bit dry. the desert was blah..... the show is funny, but really really corny. great for kids tho!' The customer feels amusement, admiration, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'they really do make you eat with your hands!!! the food was decent. the soup was good, but it got cold really fast. the game hen was good just a bit dry. the desert was blah..... the show is funny, but really really corny. great for kids tho!' The customer feels amusement, admiration, joy. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience, we could focus on the following areas:

1. Food Temperature: Ensure that all dishes are served hot to maintain their taste and quality.

2. Moisture in Main Course: Improve the preparation of the Game Hen to make it more moist and flavorful.

3. Dessert Selection: Revise the dessert menu to offer more appealing options.

4. Speed of Service: To prevent the soup from getting cold, we could expedite the service or find a way to keep the soup hot for longer periods."
3,"I really like this gym really solid. Good machines, pretty clean (although it's declined recently). The reason they didn't get a five star is because I fell off a treadmill, no biggie I have a knee and ankle injury and sometimes it just buckles. I understand they have to do paperwork for it, but the two ladies at the front asked me really loudly in the middle of the elliptical section 30 minutes after I fell if I needed 911. I told them I was fine and if I can do it later. I mean they waited a half hour. Another 10 minutes would not have mattered. They made me feel like I did something wrong and have to go to the principal's office. No one noticed that I fell until they basically were screaming it out in the middle of the gym. They said they couldn't do the report at that time because they were busy, but considering what happened I think they could've stopped what they were doing if they thought it was urgent. It kind of added insult on to injury, no I take that back it literally did.","i really like this gym really solid. good machines, pretty clean although it's declined recently . the reason they didn't get a five star is because i fell off a treadmill, no biggie i have a knee and ankle injury and sometimes it just buckles. i understand they have to do paperwork for it, but the two ladies at the front asked me really loudly in the middle of the elliptical section 30 minutes after i fell if i needed 911. i told them i was fine and if i can do it later. i mean they waited a half hour. another 10 minutes would not have mattered. they made me feel like i did something wrong and have to go to the principal's office. no one noticed that i fell until they basically were screaming it out in the middle of the gym. they said they couldn't do the report at that time because they were busy, but considering what happened i think they could've stopped what they were doing if they thought it was urgent. it kind of added insult on to injury, no i take that back it literally did.","admiration, love, approval","[INST] A customer left us a 3-star review: 'i really like this gym really solid. good machines, pretty clean although it's declined recently . the reason they didn't get a five star is because i fell off a treadmill, no biggie i have a knee and ankle injury and sometimes it just buckles. i understand they have to do paperwork for it, but the two ladies at the front asked me really loudly in the middle of the elliptical section 30 minutes after i fell if i needed 911. i told them i was fine and if i can do it later. i mean they waited a half hour. another 10 minutes would not have mattered. they made me feel like i did something wrong and have to go to the principal's office. no one noticed that i fell until they basically were screaming it out in the middle of the gym. they said they couldn't do the report at that time because they were busy, but considering what happened i think they could've stopped what they were doing if they thought it was urgent. it kind of added insult on to injury, no i take that back it literally did.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i really like this gym really solid. good machines, pretty clean although it's declined recently . the reason they didn't get a five star is because i fell off a treadmill, no biggie i have a knee and ankle injury and sometimes it just buckles. i understand they have to do paperwork for it, but the two ladies at the front asked me really loudly in the middle of the elliptical section 30 minutes after i fell if i needed 911. i told them i was fine and if i can do it later. i mean they waited a half hour. another 10 minutes would not have mattered. they made me feel like i did something wrong and have to go to the principal's office. no one noticed that i fell until they basically were screaming it out in the middle of the gym. they said they couldn't do the report at that time because they were busy, but considering what happened i think they could've stopped what they were doing if they thought it was urgent. it kind of added insult on to injury, no i take that back it literally did.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the gym could take the following steps:

1. Staff Training: Provide training to staff on how to handle medical emergencies with empathy and discretion. They should be aware of the importance of privacy and sensitivity when dealing with such situations.

2. Emergency Procedures: Establish clear and immediate procedures for reporting and responding to medical emergencies. This could include having a designated person or team to handle such situations.

3. Communication: Improve communication skills among staff, especially in high-stress situations. They should be able to approach the customer in a calm, caring, and non-confrontational manner."
3,"I don't get what all the craze is about. My burrito was just okay---I had better burritos in Boston which doesn't really say much about haberneros. It's better than all the chain burrito places but it doesn't leave me saying \""wow. That was good.\""",i don't get what all the craze is about. my burrito was just okay i had better burritos in boston which doesn't really say much about haberneros. it's better than all the chain burrito places but it doesn't leave me saying wow. that was good.,"admiration, confusion, approval","[INST] A customer left us a 3-star review: 'i don't get what all the craze is about. my burrito was just okay i had better burritos in boston which doesn't really say much about haberneros. it's better than all the chain burrito places but it doesn't leave me saying wow. that was good.' The customer feels admiration, confusion, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i don't get what all the craze is about. my burrito was just okay i had better burritos in boston which doesn't really say much about haberneros. it's better than all the chain burrito places but it doesn't leave me saying wow. that was good.' The customer feels admiration, confusion, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Haberneros, consider the following steps:

1. Acknowledge the customer's feedback: Respond to the review by thanking the customer for their feedback and expressing appreciation for their visit.

2. Address the confusion: Clarify the unique aspects of Haberneros that set it apart from other burrito places, such as the quality of ingredients, authenticity of flavors, or the dining experience.

3. Improve consistency: Strive to ensure that every burrito meets the customer's expectations by maintaining consistent quality in preparation and presentation."
3,"I've been back 4 times since my initial visit, but today's lunch merits a star reduction, due to the underwhelming special tostada today, which was probably 50% imitation crab meat, instead of the promised variety on their special tostada.  The San Diego tostada was still delicious, but I will begrudge them the krab I reluctantly consumed.","i've been back 4 times since my initial visit, but today's lunch merits a star reduction, due to the underwhelming special tostada today, which was probably 50 imitation crab meat, instead of the promised variety on their special tostada. the san diego tostada was still delicious, but i will begrudge them the krab i reluctantly consumed.","admiration, disappointment, neutral","[INST] A customer left us a 3-star review: 'i've been back 4 times since my initial visit, but today's lunch merits a star reduction, due to the underwhelming special tostada today, which was probably 50 imitation crab meat, instead of the promised variety on their special tostada. the san diego tostada was still delicious, but i will begrudge them the krab i reluctantly consumed.' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i've been back 4 times since my initial visit, but today's lunch merits a star reduction, due to the underwhelming special tostada today, which was probably 50 imitation crab meat, instead of the promised variety on their special tostada. the san diego tostada was still delicious, but i will begrudge them the krab i reluctantly consumed.' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review, acknowledging the customer's disappointment with the special tostada. Apologize for the inconvenience and assure them that we value their feedback.

2. Address the problem: Investigate the issue with the special tostada, ensuring that the promised variety of ingredients is being used. If there was a mistake, make necessary adjustments to prevent it from happening again.

3. Offer a solution: Offer the customer a complimentary meal or discount on their next visit to make up for the unsatisfactory experience."
3,"Its okay, I went there on a Thursday at 1pm for lunch. I paid like 10 dollar plus tax.\n\nI don't really recommend it. I thought it was a disappointment. The sushi does not look fresh but it taste okay.\n\nThey have alot of different asian food and seafood. But quality is in question.\n\nIf you like buffet go for it. If not...dont do it....","its okay, i went there on a thursday at 1pm for lunch. i paid like 10 dollar plus tax. n ni don't really recommend it. i thought it was a disappointment. the sushi does not look fresh but it taste okay. n nthey have alot of different asian food and seafood. but quality is in question. n nif you like buffet go for it. if not...dont do it....","disappointment, disapproval, neutral","[INST] A customer left us a 3-star review: 'its okay, i went there on a thursday at 1pm for lunch. i paid like 10 dollar plus tax. n ni don't really recommend it. i thought it was a disappointment. the sushi does not look fresh but it taste okay. n nthey have alot of different asian food and seafood. but quality is in question. n nif you like buffet go for it. if not...dont do it....' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'its okay, i went there on a thursday at 1pm for lunch. i paid like 10 dollar plus tax. n ni don't really recommend it. i thought it was a disappointment. the sushi does not look fresh but it taste okay. n nthey have alot of different asian food and seafood. but quality is in question. n nif you like buffet go for it. if not...dont do it....' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Freshness of Sushi: Ensure that the sushi is prepared with fresh ingredients to enhance the taste and visual appeal.

2. Quality of Food: Improve the overall quality of the food served, particularly the Asian and seafood dishes mentioned in the review.

3. Timing: The customer mentioned visiting on a Thursday at 1pm for lunch. It might be beneficial to review our lunch service hours or offer special lunch deals to attract more customers during this time."
3,"I met a friend in Schenley Plaza since she has been away in New York the last couple of weeks. Even though Bobby was at home making dinner and I'm dieting, I still was hungry and needed food. \n\nI ordered the teriyaki chicken from Asia Tea House. The counter guy was nice and my food took long enough to know that it was fresh. It definitely was not the worst chinese that I have had.","i met a friend in schenley plaza since she has been away in new york the last couple of weeks. even though bobby was at home making dinner and i'm dieting, i still was hungry and needed food. n ni ordered the teriyaki chicken from asia tea house. the counter guy was nice and my food took long enough to know that it was fresh. it definitely was not the worst chinese that i have had.","neutral, approval, disapproval","[INST] A customer left us a 3-star review: 'i met a friend in schenley plaza since she has been away in new york the last couple of weeks. even though bobby was at home making dinner and i'm dieting, i still was hungry and needed food. n ni ordered the teriyaki chicken from asia tea house. the counter guy was nice and my food took long enough to know that it was fresh. it definitely was not the worst chinese that i have had.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i met a friend in schenley plaza since she has been away in new york the last couple of weeks. even though bobby was at home making dinner and i'm dieting, i still was hungry and needed food. n ni ordered the teriyaki chicken from asia tea house. the counter guy was nice and my food took long enough to know that it was fresh. it definitely was not the worst chinese that i have had.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Speed of Service: Although the customer appreciated that the food was fresh, they mentioned that it took a long time. We can work on improving the speed of service without compromising on food quality.

2. Dietary Needs: The customer is dieting, and while they didn't express disapproval about the food itself, it's important to cater to dietary needs better. We could offer more options for customers on specific diets, or provide nutritional information for our dishes."
3,"Not my favorite Cirque du Soleil... First, the seats that we had (on the side), although at the third row, didn't allow us to see the performance as a whole. The few acrobatics were impressive but very limited. The interaction with the public was good but maybe to much at times.\n\nIt's a good entertainment just not what I expected from the Cirque du Soleil.","not my favorite cirque du soleil... first, the seats that we had on the side , although at the third row, didn't allow us to see the performance as a whole. the few acrobatics were impressive but very limited. the interaction with the public was good but maybe to much at times. n nit's a good entertainment just not what i expected from the cirque du soleil.","disapproval, admiration, disappointment","[INST] A customer left us a 3-star review: 'not my favorite cirque du soleil... first, the seats that we had on the side , although at the third row, didn't allow us to see the performance as a whole. the few acrobatics were impressive but very limited. the interaction with the public was good but maybe to much at times. n nit's a good entertainment just not what i expected from the cirque du soleil.' The customer feels disapproval, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'not my favorite cirque du soleil... first, the seats that we had on the side , although at the third row, didn't allow us to see the performance as a whole. the few acrobatics were impressive but very limited. the interaction with the public was good but maybe to much at times. n nit's a good entertainment just not what i expected from the cirque du soleil.' The customer feels disapproval, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Seating Improvement: Ensure that all seats offer an unobstructed view of the performance. This might involve rearranging the seating layout or providing binoculars for those in the back rows.

2. Expand Acrobatics: Increase the variety and frequency of acrobatic acts to provide a more comprehensive and engaging show.

3. Balance Interaction: Strike a balance between audience interaction and the performance itself. While interaction can enhance the experience, it should not overshadow the main acts."
3,"I went here for dinner with my guy last night and I completely agree with the other reviews, the patio is fantastic. It has a great view and its surprisingly quiet and secluded while being right above Indian School road. The wine and beer selection is impressive. I really like all of the local choices. \nThe food however was underwhelming. I started with the fries which had rosemary and parmesan and a dipping sauce similar to a thousand island on the side. It was good, but not great. For our entrees we had the sausage and mushroom pizza, and the penne ragu. The pizza was tasty, it had caramelized onions three types of mushrooms and Italian sausage, the crust was just the way I like it not too crispy and not too soft, but definitely a fork and knife needed pizza. The ragu was interesting; it reminded me of everything that would be inside a shredded beef burrito but instead of a tortilla it's in a bowl with penne pasta underneath. It wasn't bad just unexpected. I wish we would have tried desert they all looked delicious, perhaps next time. \nAll in all I think this is a great place for appetizers and drinks especially on their wonderful patio.","i went here for dinner with my guy last night and i completely agree with the other reviews, the patio is fantastic. it has a great view and its surprisingly quiet and secluded while being right above indian school road. the wine and beer selection is impressive. i really like all of the local choices. nthe food however was underwhelming. i started with the fries which had rosemary and parmesan and a dipping sauce similar to a thousand island on the side. it was good, but not great. for our entrees we had the sausage and mushroom pizza, and the penne ragu. the pizza was tasty, it had caramelized onions three types of mushrooms and italian sausage, the crust was just the way i like it not too crispy and not too soft, but definitely a fork and knife needed pizza. the ragu was interesting it reminded me of everything that would be inside a shredded beef burrito but instead of a tortilla it's in a bowl with penne pasta underneath. it wasn't bad just unexpected. i wish we would have tried desert they all looked delicious, perhaps next time. nall in all i think this is a great place for appetizers and drinks especially on their wonderful patio.","disappointment, admiration, disapproval","[INST] A customer left us a 3-star review: 'i went here for dinner with my guy last night and i completely agree with the other reviews, the patio is fantastic. it has a great view and its surprisingly quiet and secluded while being right above indian school road. the wine and beer selection is impressive. i really like all of the local choices. nthe food however was underwhelming. i started with the fries which had rosemary and parmesan and a dipping sauce similar to a thousand island on the side. it was good, but not great. for our entrees we had the sausage and mushroom pizza, and the penne ragu. the pizza was tasty, it had caramelized onions three types of mushrooms and italian sausage, the crust was just the way i like it not too crispy and not too soft, but definitely a fork and knife needed pizza. the ragu was interesting it reminded me of everything that would be inside a shredded beef burrito but instead of a tortilla it's in a bowl with penne pasta underneath. it wasn't bad just unexpected. i wish we would have tried desert they all looked delicious, perhaps next time. nall in all i think this is a great place for appetizers and drinks especially on their wonderful patio.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i went here for dinner with my guy last night and i completely agree with the other reviews, the patio is fantastic. it has a great view and its surprisingly quiet and secluded while being right above indian school road. the wine and beer selection is impressive. i really like all of the local choices. nthe food however was underwhelming. i started with the fries which had rosemary and parmesan and a dipping sauce similar to a thousand island on the side. it was good, but not great. for our entrees we had the sausage and mushroom pizza, and the penne ragu. the pizza was tasty, it had caramelized onions three types of mushrooms and italian sausage, the crust was just the way i like it not too crispy and not too soft, but definitely a fork and knife needed pizza. the ragu was interesting it reminded me of everything that would be inside a shredded beef burrito but instead of a tortilla it's in a bowl with penne pasta underneath. it wasn't bad just unexpected. i wish we would have tried desert they all looked delicious, perhaps next time. nall in all i think this is a great place for appetizers and drinks especially on their wonderful patio.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the food quality, particularly the main dishes. The customer seemed to enjoy the ambiance, wine and beer selection, and appetizers, but found the main dishes underwhelming. We could consider refining the recipes for our main dishes, ensuring they are more flavorful and consistent with customer expectations. Additionally, we could offer a taste of the dessert menu to encourage future visits. Lastly, we should aim to maintain the high standards of our appetizers and drinks, as they were well-received by the customer."
3,"Spicy tuna roll is pretty good, big pieces of tuna, not the usual mayo mix. Nice sushi chefs, good happy hour prices, not a large sushi selection though.  (They did tell me they were in the process of expanding it.)","spicy tuna roll is pretty good, big pieces of tuna, not the usual mayo mix. nice sushi chefs, good happy hour prices, not a large sushi selection though. they did tell me they were in the process of expanding it.","admiration, neutral, approval","[INST] A customer left us a 3-star review: 'spicy tuna roll is pretty good, big pieces of tuna, not the usual mayo mix. nice sushi chefs, good happy hour prices, not a large sushi selection though. they did tell me they were in the process of expanding it.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'spicy tuna roll is pretty good, big pieces of tuna, not the usual mayo mix. nice sushi chefs, good happy hour prices, not a large sushi selection though. they did tell me they were in the process of expanding it.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Expand the sushi selection: As mentioned in the review, the customer would appreciate a larger variety of sushi options. This could be achieved by adding new rolls, sashimi, nigiri, and other dishes to the menu.

2. Maintain the quality of the spicy tuna roll: The customer appreciated the big pieces of tuna and the lack of mayo in the roll. Ensure that the quality of this dish remains consistent, and consider offering similar options that cater to customers who prefer less mayo in their sushi."
3,"Targets are great and I am doing all my Target reviews this week, as I have visited most of them this week for various reasons.  \n\na.  Parking  - 2 star - Parking is plentiful, but the traffic flow is terrible because they designed the main entrance traffic coincide with the main entrance and main pedestrian flow.  so this is a terrible traffic flow design. You have to watch carefully for those drivers...\n\nb.  Entrance - 1 Star - Why put the smokers area even in the wind flow of the main entrance?  All the employees and visitors that smoke will smoke out here and the wind flows toward the entrance.\n\nc.  Selections - 4 star - Everything here!  They also have the portrait studio.\n\nd.  Flow - 4 star - Not bad.\n\ne.  Stock - 4 star - Generally good, but I noticed often times I have had to seek out things and have to leave as what I wanted was not in stock.\n\nOverall this place still is heads and shoulders above K-Mart and Walmart.  Just whomever designed the traffic and smoking area needs to get a bit more edumacated or get more practical.\n\nOverall, I do come here often enough.","targets are great and i am doing all my target reviews this week, as i have visited most of them this week for various reasons. n na. parking 2 star parking is plentiful, but the traffic flow is terrible because they designed the main entrance traffic coincide with the main entrance and main pedestrian flow. so this is a terrible traffic flow design. you have to watch carefully for those drivers... n nb. entrance 1 star why put the smokers area even in the wind flow of the main entrance? all the employees and visitors that smoke will smoke out here and the wind flows toward the entrance. n nc. selections 4 star everything here! they also have the portrait studio. n nd. flow 4 star not bad. n ne. stock 4 star generally good, but i noticed often times i have had to seek out things and have to leave as what i wanted was not in stock. n noverall this place still is heads and shoulders above k mart and walmart. just whomever designed the traffic and smoking area needs to get a bit more edumacated or get more practical. n noverall, i do come here often enough.","fear, admiration, neutral","[INST] A customer left us a 3-star review: 'targets are great and i am doing all my target reviews this week, as i have visited most of them this week for various reasons. n na. parking 2 star parking is plentiful, but the traffic flow is terrible because they designed the main entrance traffic coincide with the main entrance and main pedestrian flow. so this is a terrible traffic flow design. you have to watch carefully for those drivers... n nb. entrance 1 star why put the smokers area even in the wind flow of the main entrance? all the employees and visitors that smoke will smoke out here and the wind flows toward the entrance. n nc. selections 4 star everything here! they also have the portrait studio. n nd. flow 4 star not bad. n ne. stock 4 star generally good, but i noticed often times i have had to seek out things and have to leave as what i wanted was not in stock. n noverall this place still is heads and shoulders above k mart and walmart. just whomever designed the traffic and smoking area needs to get a bit more edumacated or get more practical. n noverall, i do come here often enough.' The customer feels fear, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'targets are great and i am doing all my target reviews this week, as i have visited most of them this week for various reasons. n na. parking 2 star parking is plentiful, but the traffic flow is terrible because they designed the main entrance traffic coincide with the main entrance and main pedestrian flow. so this is a terrible traffic flow design. you have to watch carefully for those drivers... n nb. entrance 1 star why put the smokers area even in the wind flow of the main entrance? all the employees and visitors that smoke will smoke out here and the wind flows toward the entrance. n nc. selections 4 star everything here! they also have the portrait studio. n nd. flow 4 star not bad. n ne. stock 4 star generally good, but i noticed often times i have had to seek out things and have to leave as what i wanted was not in stock. n noverall this place still is heads and shoulders above k mart and walmart. just whomever designed the traffic and smoking area needs to get a bit more edumacated or get more practical. n noverall, i do come here often enough.' The customer feels fear, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Traffic Flow Design: Revise the main entrance traffic flow to separate it from the main pedestrian flow, ensuring a safer and smoother experience for both drivers and pedestrians.

2. Smokers Area: Relocate the smokers area away from the main entrance to prevent smoke from blowing towards the entrance and affecting customers.

3. Parking: Improve the traffic flow in the parking lot to reduce congestion and make it easier for customers to navigate.

4. Stock Management: Enhance inventory management to minimize instances where customers find items out of stock."
3,"Being a fan of Pawn Stars, we felt the need to venture in and check out the famous Gold and Silver Pawn Shop on our latest venture to Vegas. We realistically weren't expecting to see any of the guys on the show, but we were excited to see some of the items that were shown on TV.\n\nWe got here around opening time on a Sunday morning (Around 9 A.M.). There was no line, and there was no problem finding parking during that time. \n\nThe store is comprised of two different sections. The front half is reserved for their pawn shop items for sale, mainly jewelry and accessories with a smattering of antique and unique items that you might have seen on the show. The back half holds the large items (e.g., cars, bikes), various works of art (Including sad clown paintings selling for thousands of dollars), and souvenir stuff from the show. We browsed through several times, but found that:\n\n1. The jewelry and accessories were priced pretty high.\n\n2. While there were a few items I recognized from the show, I was disappointed that they didn't have the \""Death Clock\"" on the shelves (i.e., the ormolu clock).\n\n3. I really wanted to buy a souvenir, but I didn't see any shirts that I wanted to buy, and I didn't want to pay $7 for a Pawn Stars bandana or lanyard. Other items I saw for sale were hats, glassware, keychains, decorative plates, pens, posters, and a fuzzy Chumlee blanket.\n\nIf you're a fan of the show, it's worth a stop to see the pawn shop. They do post what people from the show will be at the shop that day (When we went, Rebecca the historical books expert was going to be there in the afternoon).","being a fan of pawn stars, we felt the need to venture in and check out the famous gold and silver pawn shop on our latest venture to vegas. we realistically weren't expecting to see any of the guys on the show, but we were excited to see some of the items that were shown on tv. n nwe got here around opening time on a sunday morning around 9 a.m. . there was no line, and there was no problem finding parking during that time. n nthe store is comprised of two different sections. the front half is reserved for their pawn shop items for sale, mainly jewelry and accessories with a smattering of antique and unique items that you might have seen on the show. the back half holds the large items e.g., cars, bikes , various works of art including sad clown paintings selling for thousands of dollars , and souvenir stuff from the show. we browsed through several times, but found that n n1. the jewelry and accessories were priced pretty high. n n2. while there were a few items i recognized from the show, i was disappointed that they didn't have the death clock on the shelves i.e., the ormolu clock . n n3. i really wanted to buy a souvenir, but i didn't see any shirts that i wanted to buy, and i didn't want to pay 7 for a pawn stars bandana or lanyard. other items i saw for sale were hats, glassware, keychains, decorative plates, pens, posters, and a fuzzy chumlee blanket. n nif you're a fan of the show, it's worth a stop to see the pawn shop. they do post what people from the show will be at the shop that day when we went, rebecca the historical books expert was going to be there in the afternoon .","excitement, neutral, curiosity","[INST] A customer left us a 3-star review: 'being a fan of pawn stars, we felt the need to venture in and check out the famous gold and silver pawn shop on our latest venture to vegas. we realistically weren't expecting to see any of the guys on the show, but we were excited to see some of the items that were shown on tv. n nwe got here around opening time on a sunday morning around 9 a.m. . there was no line, and there was no problem finding parking during that time. n nthe store is comprised of two different sections. the front half is reserved for their pawn shop items for sale, mainly jewelry and accessories with a smattering of antique and unique items that you might have seen on the show. the back half holds the large items e.g., cars, bikes , various works of art including sad clown paintings selling for thousands of dollars , and souvenir stuff from the show. we browsed through several times, but found that n n1. the jewelry and accessories were priced pretty high. n n2. while there were a few items i recognized from the show, i was disappointed that they didn't have the death clock on the shelves i.e., the ormolu clock . n n3. i really wanted to buy a souvenir, but i didn't see any shirts that i wanted to buy, and i didn't want to pay 7 for a pawn stars bandana or lanyard. other items i saw for sale were hats, glassware, keychains, decorative plates, pens, posters, and a fuzzy chumlee blanket. n nif you're a fan of the show, it's worth a stop to see the pawn shop. they do post what people from the show will be at the shop that day when we went, rebecca the historical books expert was going to be there in the afternoon .' The customer feels excitement, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'being a fan of pawn stars, we felt the need to venture in and check out the famous gold and silver pawn shop on our latest venture to vegas. we realistically weren't expecting to see any of the guys on the show, but we were excited to see some of the items that were shown on tv. n nwe got here around opening time on a sunday morning around 9 a.m. . there was no line, and there was no problem finding parking during that time. n nthe store is comprised of two different sections. the front half is reserved for their pawn shop items for sale, mainly jewelry and accessories with a smattering of antique and unique items that you might have seen on the show. the back half holds the large items e.g., cars, bikes , various works of art including sad clown paintings selling for thousands of dollars , and souvenir stuff from the show. we browsed through several times, but found that n n1. the jewelry and accessories were priced pretty high. n n2. while there were a few items i recognized from the show, i was disappointed that they didn't have the death clock on the shelves i.e., the ormolu clock . n n3. i really wanted to buy a souvenir, but i didn't see any shirts that i wanted to buy, and i didn't want to pay 7 for a pawn stars bandana or lanyard. other items i saw for sale were hats, glassware, keychains, decorative plates, pens, posters, and a fuzzy chumlee blanket. n nif you're a fan of the show, it's worth a stop to see the pawn shop. they do post what people from the show will be at the shop that day when we went, rebecca the historical books expert was going to be there in the afternoon .' The customer feels excitement, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Offer more competitive pricing on jewelry and accessories, especially for items that are frequently featured on the show.
2. Regularly update the inventory to include popular items from the show, such as the Death Clock.
3. Expand the selection of souvenirs, particularly clothing items like shirts, to cater to a wider range of preferences and budgets.
4. Consider offering discounts or promotions for items that have been on display for an extended period.
5. Provide clearer signage or information about upcoming appearances from show personalities, such as Rebecca the historical books expert."
3,"View was nice. Dim romantic setting. Food didn't even really taste all that good for it to be that expensive, but i'm assuming they're charging for the \""experience\"". I got the Chicken and risotto. Babe got the scallops & said they were good. We both tried the lobster bisque and it was extremely rich, i must say. They also had a great wine selection. Try the plum wine. its the only one they have, i forgot the name lol I probably wouldn't take my business here because im more about the taste of the food besides a view, but it was a very nice, romantic setting. I enjoyed myself.","view was nice. dim romantic setting. food didn't even really taste all that good for it to be that expensive, but i'm assuming they're charging for the experience . i got the chicken and risotto. babe got the scallops said they were good. we both tried the lobster bisque and it was extremely rich, i must say. they also had a great wine selection. try the plum wine. its the only one they have, i forgot the name lol i probably wouldn't take my business here because im more about the taste of the food besides a view, but it was a very nice, romantic setting. i enjoyed myself.","amusement, admiration, joy","[INST] A customer left us a 3-star review: 'view was nice. dim romantic setting. food didn't even really taste all that good for it to be that expensive, but i'm assuming they're charging for the experience . i got the chicken and risotto. babe got the scallops said they were good. we both tried the lobster bisque and it was extremely rich, i must say. they also had a great wine selection. try the plum wine. its the only one they have, i forgot the name lol i probably wouldn't take my business here because im more about the taste of the food besides a view, but it was a very nice, romantic setting. i enjoyed myself.' The customer feels amusement, admiration, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'view was nice. dim romantic setting. food didn't even really taste all that good for it to be that expensive, but i'm assuming they're charging for the experience . i got the chicken and risotto. babe got the scallops said they were good. we both tried the lobster bisque and it was extremely rich, i must say. they also had a great wine selection. try the plum wine. its the only one they have, i forgot the name lol i probably wouldn't take my business here because im more about the taste of the food besides a view, but it was a very nice, romantic setting. i enjoyed myself.' The customer feels amusement, admiration, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially encourage them to return, consider the following actions:

1. Enhance the food quality, particularly the dishes they ordered (chicken, risotto, and lobster bisque). Focus on balancing taste, presentation, and value for money.

2. Offer a wider variety of food options, ensuring a consistent level of quality across the menu.

3. Provide more information about the dishes, including ingredients and preparation methods, to help customers make informed choices and appreciate the effort put into each dish.

4. Consider offering a tasting menu or sampler options to showcase the variety and quality of dishes available."
3,"Went here for dinner with some girlfriends on Saturday night. It has a nice clean and trendy atmosphere with some tasty bite. It's a little pricy, as are most decent sushi restaurants. They cocktails are yummy, I had a refreshing St. Germaine, as well as some miso soup and veggie tempura. Good place for girls night, or dates. If you're a resident of Scottsdale, they are even featuring a locals discount until Labor Day... Thumbs up to that management!","went here for dinner with some girlfriends on saturday night. it has a nice clean and trendy atmosphere with some tasty bite. it's a little pricy, as are most decent sushi restaurants. they cocktails are yummy, i had a refreshing st. germaine, as well as some miso soup and veggie tempura. good place for girls night, or dates. if you're a resident of scottsdale, they are even featuring a locals discount until labor day... thumbs up to that management!","admiration, approval, joy","[INST] A customer left us a 3-star review: 'went here for dinner with some girlfriends on saturday night. it has a nice clean and trendy atmosphere with some tasty bite. it's a little pricy, as are most decent sushi restaurants. they cocktails are yummy, i had a refreshing st. germaine, as well as some miso soup and veggie tempura. good place for girls night, or dates. if you're a resident of scottsdale, they are even featuring a locals discount until labor day... thumbs up to that management!' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'went here for dinner with some girlfriends on saturday night. it has a nice clean and trendy atmosphere with some tasty bite. it's a little pricy, as are most decent sushi restaurants. they cocktails are yummy, i had a refreshing st. germaine, as well as some miso soup and veggie tempura. good place for girls night, or dates. if you're a resident of scottsdale, they are even featuring a locals discount until labor day... thumbs up to that management!' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and potentially earn a 4 or 5-star review, consider the following improvements:

1. Maintain the clean and trendy atmosphere: Continue to ensure the restaurant remains clean and modern, as this seems to be appreciated by the customer.

2. Offer competitive pricing: While the customer acknowledges that sushi restaurants can be pricey, consider offering more affordable options or specials to cater to a wider range of budgets.

3. Highlight the locals discount: Make sure to promote the locals discount more prominently, as it seems to be an attractive factor for the customer."
3,"I stayed at Palazzo on 1-4-13 to 1-8-13.  \n\nThe hotel was clean and pretty.  Checkins was fast and efficient where the staff was nice and friendly.  \nThe room was spacious but it need a little more work catching up to the Wynn & Encore.  It is not as clean as Wynn nor was the the staff was as friendly. Trust me, i would rather stayed at the Wynn any day  The decor and ambiance at Wynn is a lot better.","i stayed at palazzo on 1 4 13 to 1 8 13. n nthe hotel was clean and pretty. checkins was fast and efficient where the staff was nice and friendly. nthe room was spacious but it need a little more work catching up to the wynn encore. it is not as clean as wynn nor was the the staff was as friendly. trust me, i would rather stayed at the wynn any day the decor and ambiance at wynn is a lot better.","neutral, approval, admiration","[INST] A customer left us a 3-star review: 'i stayed at palazzo on 1 4 13 to 1 8 13. n nthe hotel was clean and pretty. checkins was fast and efficient where the staff was nice and friendly. nthe room was spacious but it need a little more work catching up to the wynn encore. it is not as clean as wynn nor was the the staff was as friendly. trust me, i would rather stayed at the wynn any day the decor and ambiance at wynn is a lot better.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i stayed at palazzo on 1 4 13 to 1 8 13. n nthe hotel was clean and pretty. checkins was fast and efficient where the staff was nice and friendly. nthe room was spacious but it need a little more work catching up to the wynn encore. it is not as clean as wynn nor was the the staff was as friendly. trust me, i would rather stayed at the wynn any day the decor and ambiance at wynn is a lot better.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the cleanliness of the rooms and improving the friendliness and service of our staff to match the level of the Wynn Encore. This could involve additional training for our staff, increased cleaning frequency, and potentially upgrading some room amenities. Additionally, we could consider ways to improve the decor and ambiance of the hotel to better compete with the Wynn Encore."
3,"If you want dumplings, this is the place.  If not, dumplings are all they have.  This is CASH ONLY despite what Yelp lists.  It's in Chinatown where the restaurants are not all real clean.  This one falls in the middle.","if you want dumplings, this is the place. if not, dumplings are all they have. this is cash only despite what yelp lists. it's in chinatown where the restaurants are not all real clean. this one falls in the middle.","neutral, approval, realization","[INST] A customer left us a 3-star review: 'if you want dumplings, this is the place. if not, dumplings are all they have. this is cash only despite what yelp lists. it's in chinatown where the restaurants are not all real clean. this one falls in the middle.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'if you want dumplings, this is the place. if not, dumplings are all they have. this is cash only despite what yelp lists. it's in chinatown where the restaurants are not all real clean. this one falls in the middle.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Clarify Payment Methods: Ensure that the payment methods listed online are accurate and up-to-date. If the business is cash-only, make this clear on all platforms.

2. Cleanliness: Improve the cleanliness of the restaurant, focusing on areas that may be overlooked, such as restrooms and kitchen. A clean environment can greatly enhance the dining experience.

3. Expand Menu Offerings: While the customer appreciates the dumplings, consider expanding the menu to offer a wider variety of dishes. This could help attract customers who are not specifically seeking dumplings."
3,"I would give it 3.5 stars. It was a solid sandwich for sure. I got the corned beef which was tasty the only thing I wish they added was some kind of sauce. I'm not sure if that comes on other sandwiches but it could have used some kind of mustard. The price is great too, four sandwiches , two orders of pickles, coleslaw, fries and beer for about 40 bucks. Can't complain about that! \n\nI would definitely","i would give it 3.5 stars. it was a solid sandwich for sure. i got the corned beef which was tasty the only thing i wish they added was some kind of sauce. i'm not sure if that comes on other sandwiches but it could have used some kind of mustard. the price is great too, four sandwiches , two orders of pickles, coleslaw, fries and beer for about 40 bucks. can't complain about that! n ni would definitely","admiration, approval, desire","[INST] A customer left us a 3-star review: 'i would give it 3.5 stars. it was a solid sandwich for sure. i got the corned beef which was tasty the only thing i wish they added was some kind of sauce. i'm not sure if that comes on other sandwiches but it could have used some kind of mustard. the price is great too, four sandwiches , two orders of pickles, coleslaw, fries and beer for about 40 bucks. can't complain about that! n ni would definitely' The customer feels admiration, approval, desire. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i would give it 3.5 stars. it was a solid sandwich for sure. i got the corned beef which was tasty the only thing i wish they added was some kind of sauce. i'm not sure if that comes on other sandwiches but it could have used some kind of mustard. the price is great too, four sandwiches , two orders of pickles, coleslaw, fries and beer for about 40 bucks. can't complain about that! n ni would definitely' The customer feels admiration, approval, desire. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider offering a variety of sauces as an optional addition to your sandwiches. Specifically, offering mustard as a standard option for corned beef sandwiches could meet the customer's request. Additionally, you could consider asking customers about their sauce preferences when they order, to ensure that each sandwich is tailored to their taste."
3,"This is another Ra-like east meets west sushi place where they put all kinds of mayo concoctions and cream cheese into something that was supposed to be healthy.  That being said, I thought the rolls were pretty creative and none all too bad.  They didn't seem very healthy at all, but we all die sometime and a little fish isn't going to save us anymore than a \""practical\"" meal of a hamburger and small fries at McDonald's.  \n\nThe all day happy hour is all the rave, and such a gimmick because most of the rolls and drinks cost 6 bucks.  I guess its cuz they're \""specialty\"" drinks and rolls so 6 bucks is a steal for them?  Not that much of a thrifty deal.  Seemed like a couple of the rolls were variations of the same thing because they tasted very similar.  Or maybe its just the \""soy glaze\"" that's laid on kinda thick..\n\nAll in all, I wouldn't dig in my heels not to go to this place (which I would for Ra), but I wouldn't go there to be a cheap date either.","this is another ra like east meets west sushi place where they put all kinds of mayo concoctions and cream cheese into something that was supposed to be healthy. that being said, i thought the rolls were pretty creative and none all too bad. they didn't seem very healthy at all, but we all die sometime and a little fish isn't going to save us anymore than a practical meal of a hamburger and small fries at mcdonald's. n nthe all day happy hour is all the rave, and such a gimmick because most of the rolls and drinks cost 6 bucks. i guess its cuz they're specialty drinks and rolls so 6 bucks is a steal for them? not that much of a thrifty deal. seemed like a couple of the rolls were variations of the same thing because they tasted very similar. or maybe its just the soy glaze that's laid on kinda thick.. n nall in all, i wouldn't dig in my heels not to go to this place which i would for ra , but i wouldn't go there to be a cheap date either.","neutral, disapproval, disappointment","[INST] A customer left us a 3-star review: 'this is another ra like east meets west sushi place where they put all kinds of mayo concoctions and cream cheese into something that was supposed to be healthy. that being said, i thought the rolls were pretty creative and none all too bad. they didn't seem very healthy at all, but we all die sometime and a little fish isn't going to save us anymore than a practical meal of a hamburger and small fries at mcdonald's. n nthe all day happy hour is all the rave, and such a gimmick because most of the rolls and drinks cost 6 bucks. i guess its cuz they're specialty drinks and rolls so 6 bucks is a steal for them? not that much of a thrifty deal. seemed like a couple of the rolls were variations of the same thing because they tasted very similar. or maybe its just the soy glaze that's laid on kinda thick.. n nall in all, i wouldn't dig in my heels not to go to this place which i would for ra , but i wouldn't go there to be a cheap date either.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this is another ra like east meets west sushi place where they put all kinds of mayo concoctions and cream cheese into something that was supposed to be healthy. that being said, i thought the rolls were pretty creative and none all too bad. they didn't seem very healthy at all, but we all die sometime and a little fish isn't going to save us anymore than a practical meal of a hamburger and small fries at mcdonald's. n nthe all day happy hour is all the rave, and such a gimmick because most of the rolls and drinks cost 6 bucks. i guess its cuz they're specialty drinks and rolls so 6 bucks is a steal for them? not that much of a thrifty deal. seemed like a couple of the rolls were variations of the same thing because they tasted very similar. or maybe its just the soy glaze that's laid on kinda thick.. n nall in all, i wouldn't dig in my heels not to go to this place which i would for ra , but i wouldn't go there to be a cheap date either.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Offer a wider variety of sushi options that cater to health-conscious customers. This could include options with less mayo, cream cheese, or heavy sauces.

2. Clearly communicate the nutritional information for each dish on the menu, so customers can make informed decisions about their meal choices.

3. Review pricing for the all-day happy hour, ensuring that the prices are competitive and offer good value for specialty rolls and drinks.

4. Train staff to explain the unique aspects of each dish, helping customers understand the creative elements and why certain ingredients are used."
3,"There is a waiting line if u want to dine on the patio, you can wait at the bar and spend $11 for a Mimosa or spend your money gambling in the casino. Or just wait till the buzzer calls you, but then, why did you come to Vegas for? Great place to people watch and have an overpriced sliced tomato with some stinky cheese called salad. The quiche is good too, if you like quiches. You get a baguette and some butter to start with, but don't spend too much, just enjoy the good weather and the funny dressed tourists taking pictures of the Eiffel tower.","there is a waiting line if u want to dine on the patio, you can wait at the bar and spend 11 for a mimosa or spend your money gambling in the casino. or just wait till the buzzer calls you, but then, why did you come to vegas for? great place to people watch and have an overpriced sliced tomato with some stinky cheese called salad. the quiche is good too, if you like quiches. you get a baguette and some butter to start with, but don't spend too much, just enjoy the good weather and the funny dressed tourists taking pictures of the eiffel tower.","joy, admiration, approval","[INST] A customer left us a 3-star review: 'there is a waiting line if u want to dine on the patio, you can wait at the bar and spend 11 for a mimosa or spend your money gambling in the casino. or just wait till the buzzer calls you, but then, why did you come to vegas for? great place to people watch and have an overpriced sliced tomato with some stinky cheese called salad. the quiche is good too, if you like quiches. you get a baguette and some butter to start with, but don't spend too much, just enjoy the good weather and the funny dressed tourists taking pictures of the eiffel tower.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'there is a waiting line if u want to dine on the patio, you can wait at the bar and spend 11 for a mimosa or spend your money gambling in the casino. or just wait till the buzzer calls you, but then, why did you come to vegas for? great place to people watch and have an overpriced sliced tomato with some stinky cheese called salad. the quiche is good too, if you like quiches. you get a baguette and some butter to start with, but don't spend too much, just enjoy the good weather and the funny dressed tourists taking pictures of the eiffel tower.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Reduce or eliminate the waiting line for patio dining, or offer a more efficient system for reservations or seating.

2. Offer a complimentary beverage or small appetizer while customers wait for their table, to make the wait more enjoyable.

3. Consider offering a more diverse selection of drinks at the bar, or adjusting the prices to be more competitive with local establishments.

4. Improve the ambiance and atmosphere of the patio dining area, perhaps by adding more seating, better decor, or live music."
3,"Bellagio has such a big name to live up to, and on the surface it does. The decor seems nice enough, and the food selection wide and warm. \n\nBf and I went on Sat morning for champagne brunch. So we went off to get our food, and I had to wait in the omelet line forever, because I wanted egg-white, and the guy couldn't find it. When we came back to the table, bf's sunglasses were gone, and the waitress was telling us how she wasn't sure if we had left or not. Um, hello, we just sat down, why would we pay and then leave without eating? The sunglasses were never found again, and their general disorganized way of not being able to keep track of who's still eating and who's not really annoyed me. They should adopt a better system. I don't want to worry that someone's going to clean away our table just because we left to go get food.\n\nFood is good, otherwise. I loaded up on smoked salmon mostly. We now prefer the buffet at Mandalay Bay though. They're way more organized. And the have windows!","bellagio has such a big name to live up to, and on the surface it does. the decor seems nice enough, and the food selection wide and warm. n nbf and i went on sat morning for champagne brunch. so we went off to get our food, and i had to wait in the omelet line forever, because i wanted egg white, and the guy couldn't find it. when we came back to the table, bf's sunglasses were gone, and the waitress was telling us how she wasn't sure if we had left or not. um, hello, we just sat down, why would we pay and then leave without eating? the sunglasses were never found again, and their general disorganized way of not being able to keep track of who's still eating and who's not really annoyed me. they should adopt a better system. i don't want to worry that someone's going to clean away our table just because we left to go get food. n nfood is good, otherwise. i loaded up on smoked salmon mostly. we now prefer the buffet at mandalay bay though. they're way more organized. and the have windows!","neutral, disappointment, realization","[INST] A customer left us a 3-star review: 'bellagio has such a big name to live up to, and on the surface it does. the decor seems nice enough, and the food selection wide and warm. n nbf and i went on sat morning for champagne brunch. so we went off to get our food, and i had to wait in the omelet line forever, because i wanted egg white, and the guy couldn't find it. when we came back to the table, bf's sunglasses were gone, and the waitress was telling us how she wasn't sure if we had left or not. um, hello, we just sat down, why would we pay and then leave without eating? the sunglasses were never found again, and their general disorganized way of not being able to keep track of who's still eating and who's not really annoyed me. they should adopt a better system. i don't want to worry that someone's going to clean away our table just because we left to go get food. n nfood is good, otherwise. i loaded up on smoked salmon mostly. we now prefer the buffet at mandalay bay though. they're way more organized. and the have windows!' The customer feels neutral, disappointment, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'bellagio has such a big name to live up to, and on the surface it does. the decor seems nice enough, and the food selection wide and warm. n nbf and i went on sat morning for champagne brunch. so we went off to get our food, and i had to wait in the omelet line forever, because i wanted egg white, and the guy couldn't find it. when we came back to the table, bf's sunglasses were gone, and the waitress was telling us how she wasn't sure if we had left or not. um, hello, we just sat down, why would we pay and then leave without eating? the sunglasses were never found again, and their general disorganized way of not being able to keep track of who's still eating and who's not really annoyed me. they should adopt a better system. i don't want to worry that someone's going to clean away our table just because we left to go get food. n nfood is good, otherwise. i loaded up on smoked salmon mostly. we now prefer the buffet at mandalay bay though. they're way more organized. and the have windows!' The customer feels neutral, disappointment, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Bellagio, the following steps could be taken:

1. Improve communication and organization: Implement a more efficient system for tracking tables and customers, especially during busy periods like brunch. This will help prevent confusion and ensure that customers' belongings are not lost or misplaced.

2. Streamline the ordering process: Ensure that the omelet line moves more quickly, especially for customers with specific dietary requests. This can be achieved by having all ingredients readily available and ensuring that staff are well-trained to handle such requests efficiently.

3. Enhance customer service: Train staff to be more attentive and responsive to customers' needs."
3,"3.5 stars if I could. Got a comp credit to this little gem inside Aria. The place ain't no taco bell, with beautiful decor and a nice \""liquor tree\"". Very intimate and inviting atmosphere. This upscale-ness is certainly reflected in the price with many, entrees wavering around $20-much more than you would expect from a typical Mexican restaurant. \n\nFree chips and salsa-Salsa was a little hot and that basket of chips was huge!\n\nDidn't get to try any entrees since we were stuffed already from a pre-dinner. But we did get drinks and dessert.\n\nMango and strawberry margaritas---but their mango margarita was delicious! Blended nomnomness.  \n\nCaesar Salad-Caesar salad dressed up with little tortilla chips...Tiny, tiny portion. Not worth that dough my friends. \n\nAlso tried the flan and the fried ice cream. The flan was good, creamy and not too sweet, but I'm more used to a creamy, coffee flavored Vietnamese flan. The fried ice cream was much different than the tempura kind you find at Japanese joints. Vanilla ice cream covered in some kind of nuts in a fried bowl that was cinammon-sugar dusted. \n\nService was EXCELLENT. So kind and attentive. I would come back just for the service.\n\nBut that price...2 margaritas + 1 salad + 2 desserts = $60. Welcome to Vegas.","3.5 stars if i could. got a comp credit to this little gem inside aria. the place ain't no taco bell, with beautiful decor and a nice liquor tree . very intimate and inviting atmosphere. this upscale ness is certainly reflected in the price with many, entrees wavering around 20 much more than you would expect from a typical mexican restaurant. n nfree chips and salsa salsa was a little hot and that basket of chips was huge! n ndidn't get to try any entrees since we were stuffed already from a pre dinner. but we did get drinks and dessert. n nmango and strawberry margaritas but their mango margarita was delicious! blended nomnomness. n ncaesar salad caesar salad dressed up with little tortilla chips...tiny, tiny portion. not worth that dough my friends. n nalso tried the flan and the fried ice cream. the flan was good, creamy and not too sweet, but i'm more used to a creamy, coffee flavored vietnamese flan. the fried ice cream was much different than the tempura kind you find at japanese joints. vanilla ice cream covered in some kind of nuts in a fried bowl that was cinammon sugar dusted. n nservice was excellent. so kind and attentive. i would come back just for the service. n nbut that price...2 margaritas 1 salad 2 desserts 60. welcome to vegas.","neutral, admiration, approval","[INST] A customer left us a 3-star review: '3.5 stars if i could. got a comp credit to this little gem inside aria. the place ain't no taco bell, with beautiful decor and a nice liquor tree . very intimate and inviting atmosphere. this upscale ness is certainly reflected in the price with many, entrees wavering around 20 much more than you would expect from a typical mexican restaurant. n nfree chips and salsa salsa was a little hot and that basket of chips was huge! n ndidn't get to try any entrees since we were stuffed already from a pre dinner. but we did get drinks and dessert. n nmango and strawberry margaritas but their mango margarita was delicious! blended nomnomness. n ncaesar salad caesar salad dressed up with little tortilla chips...tiny, tiny portion. not worth that dough my friends. n nalso tried the flan and the fried ice cream. the flan was good, creamy and not too sweet, but i'm more used to a creamy, coffee flavored vietnamese flan. the fried ice cream was much different than the tempura kind you find at japanese joints. vanilla ice cream covered in some kind of nuts in a fried bowl that was cinammon sugar dusted. n nservice was excellent. so kind and attentive. i would come back just for the service. n nbut that price...2 margaritas 1 salad 2 desserts 60. welcome to vegas.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: '3.5 stars if i could. got a comp credit to this little gem inside aria. the place ain't no taco bell, with beautiful decor and a nice liquor tree . very intimate and inviting atmosphere. this upscale ness is certainly reflected in the price with many, entrees wavering around 20 much more than you would expect from a typical mexican restaurant. n nfree chips and salsa salsa was a little hot and that basket of chips was huge! n ndidn't get to try any entrees since we were stuffed already from a pre dinner. but we did get drinks and dessert. n nmango and strawberry margaritas but their mango margarita was delicious! blended nomnomness. n ncaesar salad caesar salad dressed up with little tortilla chips...tiny, tiny portion. not worth that dough my friends. n nalso tried the flan and the fried ice cream. the flan was good, creamy and not too sweet, but i'm more used to a creamy, coffee flavored vietnamese flan. the fried ice cream was much different than the tempura kind you find at japanese joints. vanilla ice cream covered in some kind of nuts in a fried bowl that was cinammon sugar dusted. n nservice was excellent. so kind and attentive. i would come back just for the service. n nbut that price...2 margaritas 1 salad 2 desserts 60. welcome to vegas.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Offer more competitive pricing for the menu items, especially compared to traditional Mexican restaurants.
2. Consider adjusting the Caesar salad portion size to better match the price.
3. Offer a wider variety of dessert options, including options that cater to different cultural tastes, such as a coffee-flavored flan.
4. Consider offering a complimentary small appetizer or side dish with the meal, such as a small portion of enchiladas or tacos, to help satisfy customers before they order their entrees."
3,"Creamy consistency, ability to mix two adjacent flavors, ok-fresh toppings (usual fruit - berries- and cookie, candy, nut toppings). Fifty cents an ounce, ouch...\n\nA few sugar free choices that didn't taste too much like saccharin. Also, dairy free sorbet option (when I went it was raspberry pomegranate). Overall a moderately decent option if you're really craving fro yo after a whirlwind shopping extravaganza at forever 21.","creamy consistency, ability to mix two adjacent flavors, ok fresh toppings usual fruit berries and cookie, candy, nut toppings . fifty cents an ounce, ouch... n na few sugar free choices that didn't taste too much like saccharin. also, dairy free sorbet option when i went it was raspberry pomegranate . overall a moderately decent option if you're really craving fro yo after a whirlwind shopping extravaganza at forever 21.","neutral, approval, realization","[INST] A customer left us a 3-star review: 'creamy consistency, ability to mix two adjacent flavors, ok fresh toppings usual fruit berries and cookie, candy, nut toppings . fifty cents an ounce, ouch... n na few sugar free choices that didn't taste too much like saccharin. also, dairy free sorbet option when i went it was raspberry pomegranate . overall a moderately decent option if you're really craving fro yo after a whirlwind shopping extravaganza at forever 21.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'creamy consistency, ability to mix two adjacent flavors, ok fresh toppings usual fruit berries and cookie, candy, nut toppings . fifty cents an ounce, ouch... n na few sugar free choices that didn't taste too much like saccharin. also, dairy free sorbet option when i went it was raspberry pomegranate . overall a moderately decent option if you're really craving fro yo after a whirlwind shopping extravaganza at forever 21.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Price Competitiveness: The customer mentioned the price being a concern. Offering more competitive pricing or special promotions could help alleviate this issue.

2. Wider Selection of Sugar-Free Options: The customer appreciated the sugar-free choices but felt they tasted too much like saccharin. Expanding the selection of sugar-free options with better taste could attract more customers with dietary restrictions.

3. Dairy-Free Sorbet Options: The customer was disappointed that the dairy-free sorbet option was limited when they visited."
3,"AYCE SASHIMI?!!!!!! UNLIMITED MENU?!! \n\nSounds too good to be true.. It kind of is. \n\nI only come here for the all you can eat raw oysters which are hit or miss, deep fried soft shell crab & the uni sushi and sashimi (not the best quality but it will do.) There's not really a time limit and they don't really care if you have left overs. \n\nThe \""sashimi\"" is horribly cut which turns me off and I find nasty! The fish quality is below average! You have to order everything from the sometimes obnoxious chefs so you can't be shy~ \nThe restaurant itself is kind of old and it definitely shows. You only have the option of sitting at the sushi bar, no regular tables. I've never tried the teppanyaki/hibachi.. Dessert is not included with AYCE. \n\nHot Tip: after 10pm ladies get a discount on AYCE sushi = $22.50","ayce sashimi?!!!!!! unlimited menu?!! n nsounds too good to be true.. it kind of is. n ni only come here for the all you can eat raw oysters which are hit or miss, deep fried soft shell crab the uni sushi and sashimi not the best quality but it will do. there's not really a time limit and they don't really care if you have left overs. n nthe sashimi is horribly cut which turns me off and i find nasty! the fish quality is below average! you have to order everything from the sometimes obnoxious chefs so you can't be shy nthe restaurant itself is kind of old and it definitely shows. you only have the option of sitting at the sushi bar, no regular tables. i've never tried the teppanyaki hibachi.. dessert is not included with ayce. n nhot tip after 10pm ladies get a discount on ayce sushi 22.50","disapproval, disgust, neutral","[INST] A customer left us a 3-star review: 'ayce sashimi?!!!!!! unlimited menu?!! n nsounds too good to be true.. it kind of is. n ni only come here for the all you can eat raw oysters which are hit or miss, deep fried soft shell crab the uni sushi and sashimi not the best quality but it will do. there's not really a time limit and they don't really care if you have left overs. n nthe sashimi is horribly cut which turns me off and i find nasty! the fish quality is below average! you have to order everything from the sometimes obnoxious chefs so you can't be shy nthe restaurant itself is kind of old and it definitely shows. you only have the option of sitting at the sushi bar, no regular tables. i've never tried the teppanyaki hibachi.. dessert is not included with ayce. n nhot tip after 10pm ladies get a discount on ayce sushi 22.50' The customer feels disapproval, disgust, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'ayce sashimi?!!!!!! unlimited menu?!! n nsounds too good to be true.. it kind of is. n ni only come here for the all you can eat raw oysters which are hit or miss, deep fried soft shell crab the uni sushi and sashimi not the best quality but it will do. there's not really a time limit and they don't really care if you have left overs. n nthe sashimi is horribly cut which turns me off and i find nasty! the fish quality is below average! you have to order everything from the sometimes obnoxious chefs so you can't be shy nthe restaurant itself is kind of old and it definitely shows. you only have the option of sitting at the sushi bar, no regular tables. i've never tried the teppanyaki hibachi.. dessert is not included with ayce. n nhot tip after 10pm ladies get a discount on ayce sushi 22.50' The customer feels disapproval, disgust, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Improve the quality of sashimi and sushi: Ensure that the fish is fresh, properly sourced, and skillfully prepared.

2. Train staff to be more attentive and less obnoxious: Staff should be friendly, courteous, and professional, making customers feel comfortable and valued.

3. Enhance the presentation of dishes: Properly cut and arranged sashimi can greatly improve the visual appeal and overall dining experience.

4. Update the restaurant's interior: A clean, modern, and inviting atmosphere can help create a more enjoyable dining experience."
3,"The shrimp and grit here is great! The menu is a bit more expensive than similar style restaurants, but they do provide good food. It's a very laid back and wonderful atmosphere for personal or group dining. Would definitely come back if I'm in the area again.","the shrimp and grit here is great! the menu is a bit more expensive than similar style restaurants, but they do provide good food. it's a very laid back and wonderful atmosphere for personal or group dining. would definitely come back if i'm in the area again.","admiration, approval, optimism","[INST] A customer left us a 3-star review: 'the shrimp and grit here is great! the menu is a bit more expensive than similar style restaurants, but they do provide good food. it's a very laid back and wonderful atmosphere for personal or group dining. would definitely come back if i'm in the area again.' The customer feels admiration, approval, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the shrimp and grit here is great! the menu is a bit more expensive than similar style restaurants, but they do provide good food. it's a very laid back and wonderful atmosphere for personal or group dining. would definitely come back if i'm in the area again.' The customer feels admiration, approval, optimism. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and encourage repeat visits, consider the following improvements:

1. Price Competitiveness: While the customer appreciates the quality of the food, they mention the menu being more expensive than similar restaurants. To address this, you could consider offering occasional discounts or specials, or reviewing your pricing strategy to ensure it remains competitive.

2. Clear Communication: Make sure the prices on the menu are accurate and easy to understand. If there are any additional costs (e.g., for certain dishes or for large groups), be transparent about these to avoid any surprises for the customer."
3,The menu is pretty standard fare for breakfast. The restaurant is always clean and the staff are friendly. Surprisingly I ordered the beef tips dinner and it was super tender and had a good flavor. I was pleasantly surprised. They have the best croutons here!,the menu is pretty standard fare for breakfast. the restaurant is always clean and the staff are friendly. surprisingly i ordered the beef tips dinner and it was super tender and had a good flavor. i was pleasantly surprised. they have the best croutons here!,"surprise, admiration, excitement","[INST] A customer left us a 3-star review: 'the menu is pretty standard fare for breakfast. the restaurant is always clean and the staff are friendly. surprisingly i ordered the beef tips dinner and it was super tender and had a good flavor. i was pleasantly surprised. they have the best croutons here!' The customer feels surprise, admiration, excitement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the menu is pretty standard fare for breakfast. the restaurant is always clean and the staff are friendly. surprisingly i ordered the beef tips dinner and it was super tender and had a good flavor. i was pleasantly surprised. they have the best croutons here!' The customer feels surprise, admiration, excitement. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and encourage repeat visits, consider the following improvements:

1. Expand the menu: Offer a more diverse selection of dishes, especially for dinner options, to cater to a wider range of tastes and preferences.

2. Highlight specials: Promote unique dishes like the beef tips dinner that the customer enjoyed, to encourage customers to try new items and create a sense of anticipation.

3. Consistent quality: Maintain the high quality of the beef tips dinner and ensure that all dishes meet the same standards for taste, presentation, and flavor."
3,"Not really much I can say that would sway you to go or avoid the Bistro Buffet.  If you have never been to Vegas or never been to a buffet, you might be impressed.  Otherwise, it is a casino buffet, 'nuff said.\n\nBest thing is the variety.  We went for lunch and they had quite a selection.  Guess it was the time of year, but there was NO wait at all, we just paid, got seated, gave our drink orders, and started in.  Honestly don't even remember what we paid, but I have to say it was reasonable for the quality and choices offered.  Nice thing about a buffet is trying just a little of a lot of things.  Pretty standard buffet fare, so nothing is jarring my memory saying \""oh, don't forget to mention (insert food here) to fellow yelpers.","not really much i can say that would sway you to go or avoid the bistro buffet. if you have never been to vegas or never been to a buffet, you might be impressed. otherwise, it is a casino buffet, 'nuff said. n nbest thing is the variety. we went for lunch and they had quite a selection. guess it was the time of year, but there was no wait at all, we just paid, got seated, gave our drink orders, and started in. honestly don't even remember what we paid, but i have to say it was reasonable for the quality and choices offered. nice thing about a buffet is trying just a little of a lot of things. pretty standard buffet fare, so nothing is jarring my memory saying oh, don't forget to mention insert food here to fellow yelpers.","approval, neutral, admiration","[INST] A customer left us a 3-star review: 'not really much i can say that would sway you to go or avoid the bistro buffet. if you have never been to vegas or never been to a buffet, you might be impressed. otherwise, it is a casino buffet, 'nuff said. n nbest thing is the variety. we went for lunch and they had quite a selection. guess it was the time of year, but there was no wait at all, we just paid, got seated, gave our drink orders, and started in. honestly don't even remember what we paid, but i have to say it was reasonable for the quality and choices offered. nice thing about a buffet is trying just a little of a lot of things. pretty standard buffet fare, so nothing is jarring my memory saying oh, don't forget to mention insert food here to fellow yelpers.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'not really much i can say that would sway you to go or avoid the bistro buffet. if you have never been to vegas or never been to a buffet, you might be impressed. otherwise, it is a casino buffet, 'nuff said. n nbest thing is the variety. we went for lunch and they had quite a selection. guess it was the time of year, but there was no wait at all, we just paid, got seated, gave our drink orders, and started in. honestly don't even remember what we paid, but i have to say it was reasonable for the quality and choices offered. nice thing about a buffet is trying just a little of a lot of things. pretty standard buffet fare, so nothing is jarring my memory saying oh, don't forget to mention insert food here to fellow yelpers.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at our bistro buffet, we could focus on enhancing the overall ambiance and service quality to create a more memorable and unique dining experience. Here are some specific suggestions:

1. Enhance the atmosphere: Consider adding more decorative elements, such as artwork, plants, or themed design elements, to create a more inviting and memorable atmosphere.

2. Improve service quality: Train staff to provide friendly, attentive, and efficient service. This includes greeting customers warmly, answering questions promptly, and ensuring tables are cleaned and reset between uses."
3,"A friend recommended this place. \n\nAfter landing it was our first stop and can't really complain too much. One star for the food (nothing too special or out of the ordinary) and two starts the the location. In fact, the best part of Diablo's is the location. We sat on the patio looking over the strip and had the best people watching. SIT ON THE PATIO!","a friend recommended this place. n nafter landing it was our first stop and can't really complain too much. one star for the food nothing too special or out of the ordinary and two starts the the location. in fact, the best part of diablo's is the location. we sat on the patio looking over the strip and had the best people watching. sit on the patio!","admiration, approval, joy","[INST] A customer left us a 3-star review: 'a friend recommended this place. n nafter landing it was our first stop and can't really complain too much. one star for the food nothing too special or out of the ordinary and two starts the the location. in fact, the best part of diablo's is the location. we sat on the patio looking over the strip and had the best people watching. sit on the patio!' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'a friend recommended this place. n nafter landing it was our first stop and can't really complain too much. one star for the food nothing too special or out of the ordinary and two starts the the location. in fact, the best part of diablo's is the location. we sat on the patio looking over the strip and had the best people watching. sit on the patio!' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and potentially increase their rating, we could focus on improving the food quality and variety. Offering more unique, flavorful, and visually appealing dishes could make the dining experience more memorable and worthier of a higher rating. Additionally, considering the customer's positive feedback about the location, we could consider enhancing the ambiance of the patio area to provide a more comfortable and enjoyable seating experience for customers who prefer outdoor dining. This could include improving lighting, adding more comfortable seating options, and potentially offering live music or entertainment on certain nights. By addressing these areas, we aim to create a more well-rounded dining experience that caters to our customers' preferences and expectations."
3,"I was here before the supposed end of the world, and it seemed like everyone here was having a great time.  My gf got a tip from her promoter that got us to get in for free, alongside the complimentary drinks that they offered just before midnight, so it was pretty cool to come in hang out for a bit.\n\nBlush is really small in comparison to XS and Surrender. Blush doesn't have a dance floor, just walkways in between the tables. You can try to dance in those areas, but you'll end up looking kinda awkward dancing in the limited space. The music seemed to be mainstream, with less emphasis on hip hop. We only stayed in there for about 30 minutes and ended up leaving to meet up with the others outside that couldn't get in.","i was here before the supposed end of the world, and it seemed like everyone here was having a great time. my gf got a tip from her promoter that got us to get in for free, alongside the complimentary drinks that they offered just before midnight, so it was pretty cool to come in hang out for a bit. n nblush is really small in comparison to xs and surrender. blush doesn't have a dance floor, just walkways in between the tables. you can try to dance in those areas, but you'll end up looking kinda awkward dancing in the limited space. the music seemed to be mainstream, with less emphasis on hip hop. we only stayed in there for about 30 minutes and ended up leaving to meet up with the others outside that couldn't get in.","neutral, approval, disapproval","[INST] A customer left us a 3-star review: 'i was here before the supposed end of the world, and it seemed like everyone here was having a great time. my gf got a tip from her promoter that got us to get in for free, alongside the complimentary drinks that they offered just before midnight, so it was pretty cool to come in hang out for a bit. n nblush is really small in comparison to xs and surrender. blush doesn't have a dance floor, just walkways in between the tables. you can try to dance in those areas, but you'll end up looking kinda awkward dancing in the limited space. the music seemed to be mainstream, with less emphasis on hip hop. we only stayed in there for about 30 minutes and ended up leaving to meet up with the others outside that couldn't get in.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i was here before the supposed end of the world, and it seemed like everyone here was having a great time. my gf got a tip from her promoter that got us to get in for free, alongside the complimentary drinks that they offered just before midnight, so it was pretty cool to come in hang out for a bit. n nblush is really small in comparison to xs and surrender. blush doesn't have a dance floor, just walkways in between the tables. you can try to dance in those areas, but you'll end up looking kinda awkward dancing in the limited space. the music seemed to be mainstream, with less emphasis on hip hop. we only stayed in there for about 30 minutes and ended up leaving to meet up with the others outside that couldn't get in.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Expand the dance floor area to provide more space for customers to dance comfortably.
2. Offer a more diverse music selection, with a greater emphasis on hip hop to cater to a wider range of musical tastes.
3. Consider offering promotions or discounts for larger groups to encourage more people to come together and enjoy the venue.
4. Improve communication with customers about the layout and atmosphere of the venue to help manage expectations.
5. Offer more seating options or areas for customers to relax and socialize if they prefer not to dance."
3,"Place was ok. Too authentic for me. I don't eat pork and don't mix dairy and meat so it was hard to find anything that works for me on the menu.\nWe walked in when the game was on and it was hard to hear... The waiter couldn't hear me and it was hard to ask for something on the menu that would work for me. \nWe came in to watch the game and were able to do that.\nI ended up getting a Brie sandwich. It was decent with lots of cheese and bread. They mixed in some mustard into it with pickles, tomatoes and lettuce and made it interesting. \nOnce the game was over, a guy with an accordion swooped in. That was nice.\nSangria was overpriced given quantity.\nFun place but service was slow and menu limited","place was ok. too authentic for me. i don't eat pork and don't mix dairy and meat so it was hard to find anything that works for me on the menu. nwe walked in when the game was on and it was hard to hear... the waiter couldn't hear me and it was hard to ask for something on the menu that would work for me. nwe came in to watch the game and were able to do that. ni ended up getting a brie sandwich. it was decent with lots of cheese and bread. they mixed in some mustard into it with pickles, tomatoes and lettuce and made it interesting. nonce the game was over, a guy with an accordion swooped in. that was nice. nsangria was overpriced given quantity. nfun place but service was slow and menu limited","neutral, approval, disappointment","[INST] A customer left us a 3-star review: 'place was ok. too authentic for me. i don't eat pork and don't mix dairy and meat so it was hard to find anything that works for me on the menu. nwe walked in when the game was on and it was hard to hear... the waiter couldn't hear me and it was hard to ask for something on the menu that would work for me. nwe came in to watch the game and were able to do that. ni ended up getting a brie sandwich. it was decent with lots of cheese and bread. they mixed in some mustard into it with pickles, tomatoes and lettuce and made it interesting. nonce the game was over, a guy with an accordion swooped in. that was nice. nsangria was overpriced given quantity. nfun place but service was slow and menu limited' The customer feels neutral, approval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'place was ok. too authentic for me. i don't eat pork and don't mix dairy and meat so it was hard to find anything that works for me on the menu. nwe walked in when the game was on and it was hard to hear... the waiter couldn't hear me and it was hard to ask for something on the menu that would work for me. nwe came in to watch the game and were able to do that. ni ended up getting a brie sandwich. it was decent with lots of cheese and bread. they mixed in some mustard into it with pickles, tomatoes and lettuce and made it interesting. nonce the game was over, a guy with an accordion swooped in. that was nice. nsangria was overpriced given quantity. nfun place but service was slow and menu limited' The customer feels neutral, approval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Dietary Restrictions: Offer a more diverse menu that caters to various dietary needs, such as vegetarian, vegan, and those who avoid mixing dairy and meat. Provide clear labels or descriptions for each dish to help customers make informed choices.

2. Communication: Improve staff training to ensure they can effectively communicate with customers, especially those with specific needs or requests. This includes being attentive to customers and ensuring they can be heard clearly.

3. Ambiance: Consider lowering the volume during peak hours or providing options for customers who prefer a quieter environment."
3,"Rice was bland, the salsa boring (their table salsa) refrieds were okay. I would give actually 2.5 stars overall. Service was good. Environment slightly leans more \""TACO STAND\"" it would be a toss of a coin as to my return. Victor was great! Ordered ranchero tacos was suppose to be strips but was small cubes of meat very tough and chewy. Brought the one described - was tender but oily and lacked taste.","rice was bland, the salsa boring their table salsa refrieds were okay. i would give actually 2.5 stars overall. service was good. environment slightly leans more taco stand it would be a toss of a coin as to my return. victor was great! ordered ranchero tacos was suppose to be strips but was small cubes of meat very tough and chewy. brought the one described was tender but oily and lacked taste.","admiration, approval, disappointment","[INST] A customer left us a 3-star review: 'rice was bland, the salsa boring their table salsa refrieds were okay. i would give actually 2.5 stars overall. service was good. environment slightly leans more taco stand it would be a toss of a coin as to my return. victor was great! ordered ranchero tacos was suppose to be strips but was small cubes of meat very tough and chewy. brought the one described was tender but oily and lacked taste.' The customer feels admiration, approval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'rice was bland, the salsa boring their table salsa refrieds were okay. i would give actually 2.5 stars overall. service was good. environment slightly leans more taco stand it would be a toss of a coin as to my return. victor was great! ordered ranchero tacos was suppose to be strips but was small cubes of meat very tough and chewy. brought the one described was tender but oily and lacked taste.' The customer feels admiration, approval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance the flavor of our rice and salsa to make them more appealing.
2. Ensure consistency in the preparation of our dishes, particularly the Ranchero tacos, by providing strips of tender meat instead of small cubes.
3. Improve the taste of our dishes by reducing oiliness and adding more seasoning.
4. Consider offering a wider variety of menu items to cater to diverse tastes.
5. Maintain good service quality, and ensure that the customer's specific order is accurately prepared and delivered."
3,"Visited this boba location in Summerlin location.  Female at the register was cold and \""abrasive.\""  I advised her that I wanted a hot boba, and she tried to discourage me from getting it because of the hot weather.  I advised her that the weather didn't bother me.  Two more times she tried to discourage me (without offering alternatives).\n\nI ordered a hot almond milk boba, which took about three minutes for staff to make.  I did enjoy the drink, however, but as another poster advised, the place does not feel clean.  \n\nThere are a lot of options for drinks.  I had to ask for a frequent buyer card, but this place is one that I can take or leave in comparison to other boba drink selling places in town.","visited this boba location in summerlin location. female at the register was cold and abrasive. i advised her that i wanted a hot boba, and she tried to discourage me from getting it because of the hot weather. i advised her that the weather didn't bother me. two more times she tried to discourage me without offering alternatives . n ni ordered a hot almond milk boba, which took about three minutes for staff to make. i did enjoy the drink, however, but as another poster advised, the place does not feel clean. n nthere are a lot of options for drinks. i had to ask for a frequent buyer card, but this place is one that i can take or leave in comparison to other boba drink selling places in town.","joy, neutral, approval","[INST] A customer left us a 3-star review: 'visited this boba location in summerlin location. female at the register was cold and abrasive. i advised her that i wanted a hot boba, and she tried to discourage me from getting it because of the hot weather. i advised her that the weather didn't bother me. two more times she tried to discourage me without offering alternatives . n ni ordered a hot almond milk boba, which took about three minutes for staff to make. i did enjoy the drink, however, but as another poster advised, the place does not feel clean. n nthere are a lot of options for drinks. i had to ask for a frequent buyer card, but this place is one that i can take or leave in comparison to other boba drink selling places in town.' The customer feels joy, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'visited this boba location in summerlin location. female at the register was cold and abrasive. i advised her that i wanted a hot boba, and she tried to discourage me from getting it because of the hot weather. i advised her that the weather didn't bother me. two more times she tried to discourage me without offering alternatives . n ni ordered a hot almond milk boba, which took about three minutes for staff to make. i did enjoy the drink, however, but as another poster advised, the place does not feel clean. n nthere are a lot of options for drinks. i had to ask for a frequent buyer card, but this place is one that i can take or leave in comparison to other boba drink selling places in town.' The customer feels joy, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Train staff on customer service skills, emphasizing the importance of being friendly, approachable, and attentive to customer needs.

2. Offer alternatives when a customer requests an item that may not be ideal for the current weather conditions. For example, if a customer requests a hot drink during summer, suggest a cold version of the same drink or a popular cold beverage.

3. Ensure the store is clean and well-maintained to create a welcoming environment for customers.

4. Make frequent buyer cards easily accessible and promote them to customers to encourage repeat business."
3,"Its a pretty nondescript dive.  Its basically a hallway, which makes its kind of neat... and there is a big fish tank with weirdly cool fish to stare at.  Otherwise its your typical dive bar atmosphere.  They do have 'fish tank specials' which means that about 10 bottles are lined up in front of the fishies and they are marked pretty cheaply (naturally the price is written in Sharpie on the bottle).  \n\nI wanted to try the 'chocolate vodka' so I basically got a really full glass of straight vodka for $2.50.  Odd drink but lots of alcohol quite inexpensively.  The bartender had to have been high on something.  No complaints though... she was hilarious just to watch.  \n\nI would definitely go back on any dive bar crawl.  - also try Darwins just two doors down!","its a pretty nondescript dive. its basically a hallway, which makes its kind of neat... and there is a big fish tank with weirdly cool fish to stare at. otherwise its your typical dive bar atmosphere. they do have 'fish tank specials' which means that about 10 bottles are lined up in front of the fishies and they are marked pretty cheaply naturally the price is written in sharpie on the bottle . n ni wanted to try the 'chocolate vodka' so i basically got a really full glass of straight vodka for 2.50. odd drink but lots of alcohol quite inexpensively. the bartender had to have been high on something. no complaints though... she was hilarious just to watch. n ni would definitely go back on any dive bar crawl. also try darwins just two doors down!","neutral, admiration, approval","[INST] A customer left us a 3-star review: 'its a pretty nondescript dive. its basically a hallway, which makes its kind of neat... and there is a big fish tank with weirdly cool fish to stare at. otherwise its your typical dive bar atmosphere. they do have 'fish tank specials' which means that about 10 bottles are lined up in front of the fishies and they are marked pretty cheaply naturally the price is written in sharpie on the bottle . n ni wanted to try the 'chocolate vodka' so i basically got a really full glass of straight vodka for 2.50. odd drink but lots of alcohol quite inexpensively. the bartender had to have been high on something. no complaints though... she was hilarious just to watch. n ni would definitely go back on any dive bar crawl. also try darwins just two doors down!' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'its a pretty nondescript dive. its basically a hallway, which makes its kind of neat... and there is a big fish tank with weirdly cool fish to stare at. otherwise its your typical dive bar atmosphere. they do have 'fish tank specials' which means that about 10 bottles are lined up in front of the fishies and they are marked pretty cheaply naturally the price is written in sharpie on the bottle . n ni wanted to try the 'chocolate vodka' so i basically got a really full glass of straight vodka for 2.50. odd drink but lots of alcohol quite inexpensively. the bartender had to have been high on something. no complaints though... she was hilarious just to watch. n ni would definitely go back on any dive bar crawl. also try darwins just two doors down!' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Enhance the ambiance: While the customer appreciates the unique dive bar atmosphere, consider adding more seating areas or decorations to make it more inviting and comfortable.

2. Improve drink offerings: Offer a wider variety of drinks, including more unique options like the chocolate vodka. Ensure that all drinks are clearly labeled and presented professionally.

3. Train staff: Provide proper training for bartenders to ensure they are knowledgeable about the menu, pricing, and service standards. This will help create a more professional and enjoyable experience for customers."
3,"I give this place 3 stars only because the food was good, as for the service the workers need to work on their manners as well as bringing the food out slightly faster.\nIt took a good 10-15 mins for our server to bring out food we had ordered, so my gf and friends were just sitting there drinking the green tea float (which was really good until the ice cream melted lol)\nLong review short, if you want good sushi and don't care about service all the much give this place a shot, but as for me I enjoy having great service as well as great food.","i give this place 3 stars only because the food was good, as for the service the workers need to work on their manners as well as bringing the food out slightly faster. nit took a good 10 15 mins for our server to bring out food we had ordered, so my gf and friends were just sitting there drinking the green tea float which was really good until the ice cream melted lol nlong review short, if you want good sushi and don't care about service all the much give this place a shot, but as for me i enjoy having great service as well as great food.","admiration, joy, amusement","[INST] A customer left us a 3-star review: 'i give this place 3 stars only because the food was good, as for the service the workers need to work on their manners as well as bringing the food out slightly faster. nit took a good 10 15 mins for our server to bring out food we had ordered, so my gf and friends were just sitting there drinking the green tea float which was really good until the ice cream melted lol nlong review short, if you want good sushi and don't care about service all the much give this place a shot, but as for me i enjoy having great service as well as great food.' The customer feels admiration, joy, amusement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i give this place 3 stars only because the food was good, as for the service the workers need to work on their manners as well as bringing the food out slightly faster. nit took a good 10 15 mins for our server to bring out food we had ordered, so my gf and friends were just sitting there drinking the green tea float which was really good until the ice cream melted lol nlong review short, if you want good sushi and don't care about service all the much give this place a shot, but as for me i enjoy having great service as well as great food.' The customer feels admiration, joy, amusement. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on two main areas: service speed and server etiquette.

1. Service Speed: To reduce the waiting time for food, we can ensure that orders are prepared and delivered to the table in a timely manner. This may involve improving kitchen efficiency, streamlining the order process, or increasing the number of servers during peak hours.

2. Server Etiquette: To enhance the server's manners, we can provide training on customer service skills, such as active listening, empathy, and effective communication. This will help servers to better understand and address customer needs, and to create a more welcoming and attentive dining experience."
3,"Love the downtown Chandler location, love the funky atmosphere... but the food is just \""a-ok\"" and the service has been less than awesome 2 of the 3 times I have been here. \n\nAs far as the food goes, I've had the california rolls, orange chicken, and chicken fried rice. The california rolls were rolled very poorly - they were falling apart and the two end pieces had the seaweed sticking out with very little of the \""meat\"" of the roll. The orange chicken was okay- nothing to write home about. And the chicken fried rice had huge chunks of bland chicken and very little rice (I had to ask for an extra bowl of white rice, which I dowsed with soy sauce to get the chicken down). \n\nAs far as the service goes, one of the blond servers was fantastic- very attentive, my water glass was always full (which is a huge plus in a Phoenix summer). But, the other two girls who were both brunettes, seemed to hide in the back. We'd often look around for her when we were ready to order, ready for refills, needed extra silverware, etc and they'd be nowhere to be found. Maybe the back of Siracha is super fun too! :-P\n\nI'm sure I'll keep going back, mostly because of the location, but I'd love to see them get some new staff and maybe a couple new menu items.","love the downtown chandler location, love the funky atmosphere... but the food is just a ok and the service has been less than awesome 2 of the 3 times i have been here. n nas far as the food goes, i've had the california rolls, orange chicken, and chicken fried rice. the california rolls were rolled very poorly they were falling apart and the two end pieces had the seaweed sticking out with very little of the meat of the roll. the orange chicken was okay nothing to write home about. and the chicken fried rice had huge chunks of bland chicken and very little rice i had to ask for an extra bowl of white rice, which i dowsed with soy sauce to get the chicken down . n nas far as the service goes, one of the blond servers was fantastic very attentive, my water glass was always full which is a huge plus in a phoenix summer . but, the other two girls who were both brunettes, seemed to hide in the back. we'd often look around for her when we were ready to order, ready for refills, needed extra silverware, etc and they'd be nowhere to be found. maybe the back of siracha is super fun too! p n ni'm sure i'll keep going back, mostly because of the location, but i'd love to see them get some new staff and maybe a couple new menu items.","love, disappointment, admiration","[INST] A customer left us a 3-star review: 'love the downtown chandler location, love the funky atmosphere... but the food is just a ok and the service has been less than awesome 2 of the 3 times i have been here. n nas far as the food goes, i've had the california rolls, orange chicken, and chicken fried rice. the california rolls were rolled very poorly they were falling apart and the two end pieces had the seaweed sticking out with very little of the meat of the roll. the orange chicken was okay nothing to write home about. and the chicken fried rice had huge chunks of bland chicken and very little rice i had to ask for an extra bowl of white rice, which i dowsed with soy sauce to get the chicken down . n nas far as the service goes, one of the blond servers was fantastic very attentive, my water glass was always full which is a huge plus in a phoenix summer . but, the other two girls who were both brunettes, seemed to hide in the back. we'd often look around for her when we were ready to order, ready for refills, needed extra silverware, etc and they'd be nowhere to be found. maybe the back of siracha is super fun too! p n ni'm sure i'll keep going back, mostly because of the location, but i'd love to see them get some new staff and maybe a couple new menu items.' The customer feels love, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'love the downtown chandler location, love the funky atmosphere... but the food is just a ok and the service has been less than awesome 2 of the 3 times i have been here. n nas far as the food goes, i've had the california rolls, orange chicken, and chicken fried rice. the california rolls were rolled very poorly they were falling apart and the two end pieces had the seaweed sticking out with very little of the meat of the roll. the orange chicken was okay nothing to write home about. and the chicken fried rice had huge chunks of bland chicken and very little rice i had to ask for an extra bowl of white rice, which i dowsed with soy sauce to get the chicken down . n nas far as the service goes, one of the blond servers was fantastic very attentive, my water glass was always full which is a huge plus in a phoenix summer . but, the other two girls who were both brunettes, seemed to hide in the back. we'd often look around for her when we were ready to order, ready for refills, needed extra silverware, etc and they'd be nowhere to be found. maybe the back of siracha is super fun too! p n ni'm sure i'll keep going back, mostly because of the location, but i'd love to see them get some new staff and maybe a couple new menu items.' The customer feels love, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Enhance the presentation and taste of our California rolls, orange chicken, and chicken fried rice. This could involve improving the rolling technique for the rolls, using higher-quality ingredients for the chicken dishes, and ensuring a balanced ratio of rice to chicken in the fried rice.

2. Staff Training: Provide additional training for our staff, particularly the brunette servers, to ensure they are more visible and responsive to customer needs. This includes being present when customers are ready to order, providing refills promptly, and being attentive to requests for extra silverware, etc."
3,"I go here often for lunch so I figured I would write a little something about it... Love the hot sauce and the food is pretty good! I've been here at night time also to play a little trivia. \n\nAll in all, it's not the most fancy place to go but its a good spot if you want to have some lunch, do a little off track betting or just go for some drinks and food after work. Definitely filled with locals but all are friendly. Quite a few TVs if you want to see a game.","i go here often for lunch so i figured i would write a little something about it... love the hot sauce and the food is pretty good! i've been here at night time also to play a little trivia. n nall in all, it's not the most fancy place to go but its a good spot if you want to have some lunch, do a little off track betting or just go for some drinks and food after work. definitely filled with locals but all are friendly. quite a few tvs if you want to see a game.","admiration, love, approval","[INST] A customer left us a 3-star review: 'i go here often for lunch so i figured i would write a little something about it... love the hot sauce and the food is pretty good! i've been here at night time also to play a little trivia. n nall in all, it's not the most fancy place to go but its a good spot if you want to have some lunch, do a little off track betting or just go for some drinks and food after work. definitely filled with locals but all are friendly. quite a few tvs if you want to see a game.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i go here often for lunch so i figured i would write a little something about it... love the hot sauce and the food is pretty good! i've been here at night time also to play a little trivia. n nall in all, it's not the most fancy place to go but its a good spot if you want to have some lunch, do a little off track betting or just go for some drinks and food after work. definitely filled with locals but all are friendly. quite a few tvs if you want to see a game.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience, consider the following improvements:

1. Enhance the ambiance: While the customer appreciates the local, casual vibe, they might also enjoy a slightly more refined atmosphere for dinner or special occasions.

2. Offer more seating options: If the customer often visits for lunch, providing more seating or a dedicated lunch area could improve their experience, especially during busy hours.

3. Expand the TV selection: The customer enjoys watching games, so expanding the number of TVs or offering different sports channels could cater to their interests."
3,"Service: our server was flustered with too many tables and we felt like a burden when we asked her for a refill of celery sticks.\n\n\nmango-spicy: very spicy and good\ngarlic asian: not as spicy\njerk chicken: not spicy at all!!\n\nOverall very good buffalo wings, though they could just throw in more celery sticks.\n\n2X celery refills =$1.20 seriously???\n\nBeware. You will get charged for extra celery sticks even though a stalk of celery is less than a buck each.","service our server was flustered with too many tables and we felt like a burden when we asked her for a refill of celery sticks. n n nmango spicy very spicy and good ngarlic asian not as spicy njerk chicken not spicy at all!! n noverall very good buffalo wings, though they could just throw in more celery sticks. n n2x celery refills 1.20 seriously??? n nbeware. you will get charged for extra celery sticks even though a stalk of celery is less than a buck each.","neutral, annoyance, disappointment","[INST] A customer left us a 3-star review: 'service our server was flustered with too many tables and we felt like a burden when we asked her for a refill of celery sticks. n n nmango spicy very spicy and good ngarlic asian not as spicy njerk chicken not spicy at all!! n noverall very good buffalo wings, though they could just throw in more celery sticks. n n2x celery refills 1.20 seriously??? n nbeware. you will get charged for extra celery sticks even though a stalk of celery is less than a buck each.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'service our server was flustered with too many tables and we felt like a burden when we asked her for a refill of celery sticks. n n nmango spicy very spicy and good ngarlic asian not as spicy njerk chicken not spicy at all!! n noverall very good buffalo wings, though they could just throw in more celery sticks. n n2x celery refills 1.20 seriously??? n nbeware. you will get charged for extra celery sticks even though a stalk of celery is less than a buck each.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Training: Provide additional training to servers to handle high table volumes without appearing flustered. This will help them manage their workload more effectively and provide a more attentive service.

2. Refill Policy: Review the refill policy for items like celery sticks. If possible, offer unlimited refills or adjust the pricing to be more customer-friendly.

3. Communication: Improve communication with customers about menu items, especially those with varying levels of spiciness. This can be done through clearer menu descriptions or staff explanations."
3,"Not a bad spot...cool vibe....but a little overpriced.  They were nice enough to replace our octopus dish which i thought was a little rubbery.  for vegas, they are prob better spots to visit since this is in a weird location.  prob wouldn't return...","not a bad spot...cool vibe....but a little overpriced. they were nice enough to replace our octopus dish which i thought was a little rubbery. for vegas, they are prob better spots to visit since this is in a weird location. prob wouldn't return...","neutral, approval, disapproval","[INST] A customer left us a 3-star review: 'not a bad spot...cool vibe....but a little overpriced. they were nice enough to replace our octopus dish which i thought was a little rubbery. for vegas, they are prob better spots to visit since this is in a weird location. prob wouldn't return...' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'not a bad spot...cool vibe....but a little overpriced. they were nice enough to replace our octopus dish which i thought was a little rubbery. for vegas, they are prob better spots to visit since this is in a weird location. prob wouldn't return...' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Address the pricing concern: Offer a promotional discount or a loyalty program to make the restaurant more affordable for repeat visits.

2. Improve the quality of the octopus dish: Investigate the issue with the rubbery octopus dish and ensure that future preparations are more tender and appetizing.

3. Enhance the location: If possible, consider marketing efforts to make the restaurant more visible and accessible to a wider audience, or improve the ambiance and decor to make it more appealing."
3,"I have had their food, it is OK, not the greatest for the price you pay.\n\nThe ice cream is great! It's very creamy...I love the turtle, but the only thing I don't like about it is that they change the flavors every day and you never know what the flavor will be, that is annoying to me!\n\nWhen I like something, I stick to the same thing every time. This means that I will ONLY go there once a month for the ice cream that \""I\"" like!! The other problem with that is that I always forget when that will be, so that leaves me only going there about 2-3 times per YEAR!!! Which sucks because I DO LOVE that flavor!!","i have had their food, it is ok, not the greatest for the price you pay. n nthe ice cream is great! it's very creamy...i love the turtle, but the only thing i don't like about it is that they change the flavors every day and you never know what the flavor will be, that is annoying to me! n nwhen i like something, i stick to the same thing every time. this means that i will only go there once a month for the ice cream that i like!! the other problem with that is that i always forget when that will be, so that leaves me only going there about 2 3 times per year!!! which sucks because i do love that flavor!!","love, annoyance, admiration","[INST] A customer left us a 3-star review: 'i have had their food, it is ok, not the greatest for the price you pay. n nthe ice cream is great! it's very creamy...i love the turtle, but the only thing i don't like about it is that they change the flavors every day and you never know what the flavor will be, that is annoying to me! n nwhen i like something, i stick to the same thing every time. this means that i will only go there once a month for the ice cream that i like!! the other problem with that is that i always forget when that will be, so that leaves me only going there about 2 3 times per year!!! which sucks because i do love that flavor!!' The customer feels love, annoyance, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i have had their food, it is ok, not the greatest for the price you pay. n nthe ice cream is great! it's very creamy...i love the turtle, but the only thing i don't like about it is that they change the flavors every day and you never know what the flavor will be, that is annoying to me! n nwhen i like something, i stick to the same thing every time. this means that i will only go there once a month for the ice cream that i like!! the other problem with that is that i always forget when that will be, so that leaves me only going there about 2 3 times per year!!! which sucks because i do love that flavor!!' The customer feels love, annoyance, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Acknowledge their love for the ice cream by offering a special deal or loyalty program for their favorite flavor, ensuring it's consistently available.

2. Address their annoyance with the daily flavor changes by offering a select number of popular flavors as permanent options, or allowing them to pre-order their favorite flavor in advance.

3. Simplify the ordering process by providing reminders or notifications about their favorite flavor's availability, so they can plan their visits more easily.

4. Offer a discount or incentive for frequent visits, to encourage them to come more often than just once a month."
3,"Good, not great. Had the shrimp cocktail and prime ribeye. A $54 steak shouldn't need a $6 sauce to put on or dip in to make the steak taste great. My wife had the wagyu skirt steak that had good flavor. Hit Del Frisco or Ruth's for better taste, not to mention value.","good, not great. had the shrimp cocktail and prime ribeye. a 54 steak shouldn't need a 6 sauce to put on or dip in to make the steak taste great. my wife had the wagyu skirt steak that had good flavor. hit del frisco or ruth's for better taste, not to mention value.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'good, not great. had the shrimp cocktail and prime ribeye. a 54 steak shouldn't need a 6 sauce to put on or dip in to make the steak taste great. my wife had the wagyu skirt steak that had good flavor. hit del frisco or ruth's for better taste, not to mention value.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'good, not great. had the shrimp cocktail and prime ribeye. a 54 steak shouldn't need a 6 sauce to put on or dip in to make the steak taste great. my wife had the wagyu skirt steak that had good flavor. hit del frisco or ruth's for better taste, not to mention value.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Enhance the flavor of our steaks: The customer mentioned that the 54 steak needed a 6 sauce to enhance its taste. We could work on improving the seasoning and cooking methods for our steaks to reduce the need for additional sauces.

2. Offer a wider range of options: The customer compared our restaurant to Del Frisco and Ruth's Chris, suggesting that they offer better taste and value. To cater to this customer's preferences, we could consider expanding our menu to include more high-end options, such as Wagyu beef, and focus on providing excellent value for money."
3,"I can here solely based off a recommendation from a friend who told me this was \""the best pizza in Vegas\"". I consider that something of a dubious distinction since Vegas, to my knowledge, is not known for any pizza places. And if CA can barely get pizza right, I had a hard time believing Vegas could do any better. \n\nFor the record, I live and die by NYC pizza. There is nothing on this planet that even compares. Yes, Chicago, that includes you. \n\nThey were having a special deal where all pies were half off, so we got a large topped with pepperoni, sausage, and black olives. The quality just wasn't there for me. The pizza wasn't crispy enough, for one thing. Every time I folded a slice in half the front would start to droop like it was going flaccid. The sausage and pepperoni didn't help things since both were so greasy the pie was getting soggy. I'm cool with pepperoni, but those little blobs of meat called sausage do nothing for me. I should have vetoed that topping suggestion when it came up. Pretty good crust, though. Nothing that saved the dish but it worked all the same. \n\nIs this the best Vegas can do? Decent doesn't cut it for me. I can't grade on a relative scale.","i can here solely based off a recommendation from a friend who told me this was the best pizza in vegas . i consider that something of a dubious distinction since vegas, to my knowledge, is not known for any pizza places. and if ca can barely get pizza right, i had a hard time believing vegas could do any better. n nfor the record, i live and die by nyc pizza. there is nothing on this planet that even compares. yes, chicago, that includes you. n nthey were having a special deal where all pies were half off, so we got a large topped with pepperoni, sausage, and black olives. the quality just wasn't there for me. the pizza wasn't crispy enough, for one thing. every time i folded a slice in half the front would start to droop like it was going flaccid. the sausage and pepperoni didn't help things since both were so greasy the pie was getting soggy. i'm cool with pepperoni, but those little blobs of meat called sausage do nothing for me. i should have vetoed that topping suggestion when it came up. pretty good crust, though. nothing that saved the dish but it worked all the same. n nis this the best vegas can do? decent doesn't cut it for me. i can't grade on a relative scale.","neutral, disapproval, approval","[INST] A customer left us a 3-star review: 'i can here solely based off a recommendation from a friend who told me this was the best pizza in vegas . i consider that something of a dubious distinction since vegas, to my knowledge, is not known for any pizza places. and if ca can barely get pizza right, i had a hard time believing vegas could do any better. n nfor the record, i live and die by nyc pizza. there is nothing on this planet that even compares. yes, chicago, that includes you. n nthey were having a special deal where all pies were half off, so we got a large topped with pepperoni, sausage, and black olives. the quality just wasn't there for me. the pizza wasn't crispy enough, for one thing. every time i folded a slice in half the front would start to droop like it was going flaccid. the sausage and pepperoni didn't help things since both were so greasy the pie was getting soggy. i'm cool with pepperoni, but those little blobs of meat called sausage do nothing for me. i should have vetoed that topping suggestion when it came up. pretty good crust, though. nothing that saved the dish but it worked all the same. n nis this the best vegas can do? decent doesn't cut it for me. i can't grade on a relative scale.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i can here solely based off a recommendation from a friend who told me this was the best pizza in vegas . i consider that something of a dubious distinction since vegas, to my knowledge, is not known for any pizza places. and if ca can barely get pizza right, i had a hard time believing vegas could do any better. n nfor the record, i live and die by nyc pizza. there is nothing on this planet that even compares. yes, chicago, that includes you. n nthey were having a special deal where all pies were half off, so we got a large topped with pepperoni, sausage, and black olives. the quality just wasn't there for me. the pizza wasn't crispy enough, for one thing. every time i folded a slice in half the front would start to droop like it was going flaccid. the sausage and pepperoni didn't help things since both were so greasy the pie was getting soggy. i'm cool with pepperoni, but those little blobs of meat called sausage do nothing for me. i should have vetoed that topping suggestion when it came up. pretty good crust, though. nothing that saved the dish but it worked all the same. n nis this the best vegas can do? decent doesn't cut it for me. i can't grade on a relative scale.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Ingredients: Address the issue of the pizza being too greasy, especially with the sausage and pepperoni. Consider sourcing higher quality ingredients that are less greasy.

2. Crispiness of Pizza: Improve the crispiness of the pizza base to meet the customer's expectations. This could involve adjusting the cooking process or using a different type of dough.

3. Presentation: While the crust was praised, the overall presentation of the pizza seemed to be an issue. Ensuring the pizza is visually appealing could enhance the customer's experience."
3,"Here's the quick and dirty. I can see how some people may like it here. However if you've ever had a real crepe this place won't do it for you. The toppings are very standard although they have lots, it's all sweet or sweeter nothing really exciting or new happening here.","here's the quick and dirty. i can see how some people may like it here. however if you've ever had a real crepe this place won't do it for you. the toppings are very standard although they have lots, it's all sweet or sweeter nothing really exciting or new happening here.","neutral, approval, realization","[INST] A customer left us a 3-star review: 'here's the quick and dirty. i can see how some people may like it here. however if you've ever had a real crepe this place won't do it for you. the toppings are very standard although they have lots, it's all sweet or sweeter nothing really exciting or new happening here.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'here's the quick and dirty. i can see how some people may like it here. however if you've ever had a real crepe this place won't do it for you. the toppings are very standard although they have lots, it's all sweet or sweeter nothing really exciting or new happening here.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Enhance the quality of our crepes to better meet the expectations of customers who have had authentic crepes before. This could involve sourcing higher-quality ingredients, improving cooking techniques, or working with a crepe expert to refine our recipes.

2. Offer a more diverse selection of toppings, including both sweet and savory options, as well as unique, exciting, and new toppings that set us apart from competitors.

3. Consider offering a taste of a traditional, authentic crepe as a special or limited-time offer to showcase our commitment to quality and authenticity."
3,"not a bad place to stay. the staff is fairly helpful, but doesn't seem to like their jobs too much. i was greeted with an audible sigh upon check-in like i just interupted a thrilling game of solitaire. the room was clean and comfortable, but this IS by the airport, so bring some earplugs. the \""high speed internet\"" they advertise and offer is nothing but wireless dial-up at best. but...the price is right, and there is a cool bar/lounge next door.\n\n2/29/08 - I left some dress shirts in my room upon checkout, and when I got back to California, I called them, and they sent them out UPS at no charge!","not a bad place to stay. the staff is fairly helpful, but doesn't seem to like their jobs too much. i was greeted with an audible sigh upon check in like i just interupted a thrilling game of solitaire. the room was clean and comfortable, but this is by the airport, so bring some earplugs. the high speed internet they advertise and offer is nothing but wireless dial up at best. but...the price is right, and there is a cool bar lounge next door. n n2 29 08 i left some dress shirts in my room upon checkout, and when i got back to california, i called them, and they sent them out ups at no charge!","approval, neutral, admiration","[INST] A customer left us a 3-star review: 'not a bad place to stay. the staff is fairly helpful, but doesn't seem to like their jobs too much. i was greeted with an audible sigh upon check in like i just interupted a thrilling game of solitaire. the room was clean and comfortable, but this is by the airport, so bring some earplugs. the high speed internet they advertise and offer is nothing but wireless dial up at best. but...the price is right, and there is a cool bar lounge next door. n n2 29 08 i left some dress shirts in my room upon checkout, and when i got back to california, i called them, and they sent them out ups at no charge!' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'not a bad place to stay. the staff is fairly helpful, but doesn't seem to like their jobs too much. i was greeted with an audible sigh upon check in like i just interupted a thrilling game of solitaire. the room was clean and comfortable, but this is by the airport, so bring some earplugs. the high speed internet they advertise and offer is nothing but wireless dial up at best. but...the price is right, and there is a cool bar lounge next door. n n2 29 08 i left some dress shirts in my room upon checkout, and when i got back to california, i called them, and they sent them out ups at no charge!' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Attitude: Train staff to provide a warm and welcoming experience for guests, ensuring they are genuinely friendly and enthusiastic about their jobs.

2. Room Comfort: While the room was clean and comfortable, we can explore ways to enhance the overall guest experience, such as upgrading the furniture, providing better amenities, or offering a more personalized touch.

3. Noise Levels: Since the hotel is near the airport, we can investigate noise-cancelling solutions for the rooms or provide earplugs as a standard amenity."
3,"While I don't agree with those that say it's the best fried chicken in the world, I do agree that it's a great local find in Charlotte with really good fried food. It fits perfectly well into the Southend scene and offers locals and out-of-towners an equally god experience. The place is packed by 11am and does not slow down until it closes or the food runs out for the day. They only take cash, so make sure you check the wallet before hand and don't be scared off by the people standing around the sidewalk as it's normal. You'll order quick, get your food quick and be expected to leave quick so the next person in line can get their order on. They have fried chicken and fish...for me, chicken all day long. Add some hush puppies and slaw and it's a good day. Go see for yourself!","while i don't agree with those that say it's the best fried chicken in the world, i do agree that it's a great local find in charlotte with really good fried food. it fits perfectly well into the southend scene and offers locals and out of towners an equally god experience. the place is packed by 11am and does not slow down until it closes or the food runs out for the day. they only take cash, so make sure you check the wallet before hand and don't be scared off by the people standing around the sidewalk as it's normal. you'll order quick, get your food quick and be expected to leave quick so the next person in line can get their order on. they have fried chicken and fish...for me, chicken all day long. add some hush puppies and slaw and it's a good day. go see for yourself!","approval, disapproval, admiration","[INST] A customer left us a 3-star review: 'while i don't agree with those that say it's the best fried chicken in the world, i do agree that it's a great local find in charlotte with really good fried food. it fits perfectly well into the southend scene and offers locals and out of towners an equally god experience. the place is packed by 11am and does not slow down until it closes or the food runs out for the day. they only take cash, so make sure you check the wallet before hand and don't be scared off by the people standing around the sidewalk as it's normal. you'll order quick, get your food quick and be expected to leave quick so the next person in line can get their order on. they have fried chicken and fish...for me, chicken all day long. add some hush puppies and slaw and it's a good day. go see for yourself!' The customer feels approval, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'while i don't agree with those that say it's the best fried chicken in the world, i do agree that it's a great local find in charlotte with really good fried food. it fits perfectly well into the southend scene and offers locals and out of towners an equally god experience. the place is packed by 11am and does not slow down until it closes or the food runs out for the day. they only take cash, so make sure you check the wallet before hand and don't be scared off by the people standing around the sidewalk as it's normal. you'll order quick, get your food quick and be expected to leave quick so the next person in line can get their order on. they have fried chicken and fish...for me, chicken all day long. add some hush puppies and slaw and it's a good day. go see for yourself!' The customer feels approval, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially increase their rating, consider the following suggestions:

1. Accepting multiple payment methods: To cater to a wider range of customers, consider accepting credit/debit cards or mobile payments in addition to cash.

2. Improving seating and wait times: If possible, expand seating options or implement a system to reduce wait times, ensuring customers have a more comfortable experience while waiting for their food.

3. Providing clearer signage: To alleviate any concerns about the crowd outside, provide clearer signage explaining the process and expectations, making customers feel more at ease."
3,"We went there for dinner. Food is not bad, above average but the place is not clean enought. For ex: waitress put the extra plates back to the shelf from our table. They had been sitting on our tables a while and how could she be sure that we did not use them at all? She need to take them back and have someone to clean them before putting them back on shelf.\nPirce is bit high. I rather go to Elephant bar for paying about the same price.","we went there for dinner. food is not bad, above average but the place is not clean enought. for ex waitress put the extra plates back to the shelf from our table. they had been sitting on our tables a while and how could she be sure that we did not use them at all? she need to take them back and have someone to clean them before putting them back on shelf. npirce is bit high. i rather go to elephant bar for paying about the same price.","neutral, disapproval, annoyance","[INST] A customer left us a 3-star review: 'we went there for dinner. food is not bad, above average but the place is not clean enought. for ex waitress put the extra plates back to the shelf from our table. they had been sitting on our tables a while and how could she be sure that we did not use them at all? she need to take them back and have someone to clean them before putting them back on shelf. npirce is bit high. i rather go to elephant bar for paying about the same price.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'we went there for dinner. food is not bad, above average but the place is not clean enought. for ex waitress put the extra plates back to the shelf from our table. they had been sitting on our tables a while and how could she be sure that we did not use them at all? she need to take them back and have someone to clean them before putting them back on shelf. npirce is bit high. i rather go to elephant bar for paying about the same price.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Cleanliness: Ensure all areas of the restaurant, including tables and kitchen, are kept clean and hygienic at all times.

2. Staff Training: Train staff on proper food handling procedures, including ensuring that used plates are properly cleaned and sanitized before being returned to storage.

3. Attention to Detail: Encourage staff to pay close attention to the details of their service, such as ensuring that all plates are clean and not reused without proper sanitization."
3,"The rooms were nice. The pool is kickass too bad it was too damn cold to use it! Service sucks. Much better service (for drinks) on Fremont St where they're handing them to you left and right. \n\nWasted Space is worth checking out, but beware of the drink prices! INSANE! \n\nPS: 10th floor is a horrible place to be if you plan on napping around 8pm before heading out for the night. The penthouses are right above you and partying goes on alll day/night. As much as Vegas is to party... sleeping is much appreciated too :)","the rooms were nice. the pool is kickass too bad it was too damn cold to use it! service sucks. much better service for drinks on fremont st where they're handing them to you left and right. n nwasted space is worth checking out, but beware of the drink prices! insane! n nps 10th floor is a horrible place to be if you plan on napping around 8pm before heading out for the night. the penthouses are right above you and partying goes on alll day night. as much as vegas is to party... sleeping is much appreciated too","admiration, annoyance, approval","[INST] A customer left us a 3-star review: 'the rooms were nice. the pool is kickass too bad it was too damn cold to use it! service sucks. much better service for drinks on fremont st where they're handing them to you left and right. n nwasted space is worth checking out, but beware of the drink prices! insane! n nps 10th floor is a horrible place to be if you plan on napping around 8pm before heading out for the night. the penthouses are right above you and partying goes on alll day night. as much as vegas is to party... sleeping is much appreciated too' The customer feels admiration, annoyance, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the rooms were nice. the pool is kickass too bad it was too damn cold to use it! service sucks. much better service for drinks on fremont st where they're handing them to you left and right. n nwasted space is worth checking out, but beware of the drink prices! insane! n nps 10th floor is a horrible place to be if you plan on napping around 8pm before heading out for the night. the penthouses are right above you and partying goes on alll day night. as much as vegas is to party... sleeping is much appreciated too' The customer feels admiration, annoyance, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve pool temperature: Ensure the pool is heated to a comfortable temperature for guests to enjoy year-round.

2. Enhance service: Train staff to provide prompt, friendly, and attentive service throughout the hotel, not just in the bar area.

3. Manage noise levels: Implement noise control measures in the penthouses to minimize disturbances for guests on the 10th floor, especially during late hours.

4. Clarify pricing: Clearly communicate pricing for amenities and services, including drinks, to avoid any surprises for guests."
3,"Wet Wilie's - An institution of the South!\n\nThis is a great concept- frozen, alcoholic, slushy drinks! Who doesn't like that?? Wet Willie's, for those who don't know, serves up a multitude of frozen daiquiris. Some of the combination's, quite frankly, taste like a chemical spill gone bad, while others are pretty tasty! They come in three different sizes and are \""spot on good\"" on a hot southern day!\n\nThe food at Wet Willie's is typical bar type food...Not the best, but not the worst either.\n\nThis location is conveniently located in the NC Music Factory complex (Time Warner Uptown Amphitheater) Directly adjacent to the Comedy Club. It's a big spacious place, nice and clean, and the staff are very friendly!","wet wilie's an institution of the south! n nthis is a great concept frozen, alcoholic, slushy drinks! who doesn't like that?? wet willie's, for those who don't know, serves up a multitude of frozen daiquiris. some of the combination's, quite frankly, taste like a chemical spill gone bad, while others are pretty tasty! they come in three different sizes and are spot on good on a hot southern day! n nthe food at wet willie's is typical bar type food...not the best, but not the worst either. n nthis location is conveniently located in the nc music factory complex time warner uptown amphitheater directly adjacent to the comedy club. it's a big spacious place, nice and clean, and the staff are very friendly!","approval, admiration, neutral","[INST] A customer left us a 3-star review: 'wet wilie's an institution of the south! n nthis is a great concept frozen, alcoholic, slushy drinks! who doesn't like that?? wet willie's, for those who don't know, serves up a multitude of frozen daiquiris. some of the combination's, quite frankly, taste like a chemical spill gone bad, while others are pretty tasty! they come in three different sizes and are spot on good on a hot southern day! n nthe food at wet willie's is typical bar type food...not the best, but not the worst either. n nthis location is conveniently located in the nc music factory complex time warner uptown amphitheater directly adjacent to the comedy club. it's a big spacious place, nice and clean, and the staff are very friendly!' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'wet wilie's an institution of the south! n nthis is a great concept frozen, alcoholic, slushy drinks! who doesn't like that?? wet willie's, for those who don't know, serves up a multitude of frozen daiquiris. some of the combination's, quite frankly, taste like a chemical spill gone bad, while others are pretty tasty! they come in three different sizes and are spot on good on a hot southern day! n nthe food at wet willie's is typical bar type food...not the best, but not the worst either. n nthis location is conveniently located in the nc music factory complex time warner uptown amphitheater directly adjacent to the comedy club. it's a big spacious place, nice and clean, and the staff are very friendly!' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Wet Willie's, we could focus on the following areas:

1. Quality of drinks: Work on refining the recipes for the less popular frozen daiquiris to ensure they taste better and are more consistent with the customer's expectations.

2. Food quality: Enhance the food offerings by improving the quality of ingredients used in the bar-type food items, aiming to offer a more appealing and satisfying dining experience.

3. Staff training: Provide additional training to staff members to ensure they are knowledgeable about the menu items and can offer recommendations that cater to each customer's preferences."
3,"Food is good, nice ambience, the service is substandard. We had to wait for 15 minutes for our reserved table, even though it was empty and it took them so long to clean and set it. We were graciously offered drinks while waiting, but they took 20 minutes to arrive. \n\nMy wife and I had 2 dozen of their California oysters, Grassy Bar and Carlsbad Luna, and at $14 per half dozen they are good value, and very fresh. We had their more expensive oysters (Kusshi from BC) last time, and didn't like them too much (too sweet and creamy). Grassy Bar, in our opinion were the best, nicely balanced, slight mineral taste, not too sweet not too salty, nice texture and aftertaste. \n\nOysters were followed by crispy frog legs in thai sauce, roasted octopus, bouillabaisse, and buttermilk cake. The food was delicious, although bouillabaisse was a little on a saltier side. The service was friendly, but inattentive. We had to constantly ask for napkins, cutlery, water, wine top up, and bread. The waiters were very apologetic every time but still inept. I've seen better service at some cheap diners. It's a pity that the management doesn't make an effort to recruit and/or train the right staff. We were there a couple of times last year, and the service was much better then.  We'll probably come back again for oysters (they have a nice oyster bar), but don't expect much in terms of service.","food is good, nice ambience, the service is substandard. we had to wait for 15 minutes for our reserved table, even though it was empty and it took them so long to clean and set it. we were graciously offered drinks while waiting, but they took 20 minutes to arrive. n nmy wife and i had 2 dozen of their california oysters, grassy bar and carlsbad luna, and at 14 per half dozen they are good value, and very fresh. we had their more expensive oysters kusshi from bc last time, and didn't like them too much too sweet and creamy . grassy bar, in our opinion were the best, nicely balanced, slight mineral taste, not too sweet not too salty, nice texture and aftertaste. n noysters were followed by crispy frog legs in thai sauce, roasted octopus, bouillabaisse, and buttermilk cake. the food was delicious, although bouillabaisse was a little on a saltier side. the service was friendly, but inattentive. we had to constantly ask for napkins, cutlery, water, wine top up, and bread. the waiters were very apologetic every time but still inept. i've seen better service at some cheap diners. it's a pity that the management doesn't make an effort to recruit and or train the right staff. we were there a couple of times last year, and the service was much better then. we'll probably come back again for oysters they have a nice oyster bar , but don't expect much in terms of service.","admiration, disapproval, neutral","[INST] A customer left us a 3-star review: 'food is good, nice ambience, the service is substandard. we had to wait for 15 minutes for our reserved table, even though it was empty and it took them so long to clean and set it. we were graciously offered drinks while waiting, but they took 20 minutes to arrive. n nmy wife and i had 2 dozen of their california oysters, grassy bar and carlsbad luna, and at 14 per half dozen they are good value, and very fresh. we had their more expensive oysters kusshi from bc last time, and didn't like them too much too sweet and creamy . grassy bar, in our opinion were the best, nicely balanced, slight mineral taste, not too sweet not too salty, nice texture and aftertaste. n noysters were followed by crispy frog legs in thai sauce, roasted octopus, bouillabaisse, and buttermilk cake. the food was delicious, although bouillabaisse was a little on a saltier side. the service was friendly, but inattentive. we had to constantly ask for napkins, cutlery, water, wine top up, and bread. the waiters were very apologetic every time but still inept. i've seen better service at some cheap diners. it's a pity that the management doesn't make an effort to recruit and or train the right staff. we were there a couple of times last year, and the service was much better then. we'll probably come back again for oysters they have a nice oyster bar , but don't expect much in terms of service.' The customer feels admiration, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'food is good, nice ambience, the service is substandard. we had to wait for 15 minutes for our reserved table, even though it was empty and it took them so long to clean and set it. we were graciously offered drinks while waiting, but they took 20 minutes to arrive. n nmy wife and i had 2 dozen of their california oysters, grassy bar and carlsbad luna, and at 14 per half dozen they are good value, and very fresh. we had their more expensive oysters kusshi from bc last time, and didn't like them too much too sweet and creamy . grassy bar, in our opinion were the best, nicely balanced, slight mineral taste, not too sweet not too salty, nice texture and aftertaste. n noysters were followed by crispy frog legs in thai sauce, roasted octopus, bouillabaisse, and buttermilk cake. the food was delicious, although bouillabaisse was a little on a saltier side. the service was friendly, but inattentive. we had to constantly ask for napkins, cutlery, water, wine top up, and bread. the waiters were very apologetic every time but still inept. i've seen better service at some cheap diners. it's a pity that the management doesn't make an effort to recruit and or train the right staff. we were there a couple of times last year, and the service was much better then. we'll probably come back again for oysters they have a nice oyster bar , but don't expect much in terms of service.' The customer feels admiration, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps can be taken:

1. Improve table turnaround time: Ensure that reserved tables are ready promptly upon arrival, even if they were previously empty.

2. Enhance staff training: Focus on improving staff attentiveness and efficiency. Train them to anticipate customer needs, such as providing napkins, cutlery, water, wine top-ups, and bread without being asked.

3. Streamline service process: Reduce the time it takes for drinks and food to be served after being ordered.

4. Address specific complaints: In this case, the customer mentioned that they had to constantly ask for items."
3,"Good place - it really helps I can walk here because, I probably would never come otherwise. Don't get me wrong - it's an interesting place - food is good - but, overall it's a dive you go to for a night cap. \n\nNot very family friendly. The new patio is over-crowded with smokers and you have to walk right by it to the front door...unless you know to use the back. It's not like they don't want families here - it's just not the best place for young ones (unless they are into looking at stuffed animal heads)\n\nI know my review doesn't sound too good however, I'd say give 'em a shot and try for yourself. I live pretty close and maybe go once a year - and ten years ago it was once or twice a month so....I think I just found better places to spend a buck.","good place it really helps i can walk here because, i probably would never come otherwise. don't get me wrong it's an interesting place food is good but, overall it's a dive you go to for a night cap. n nnot very family friendly. the new patio is over crowded with smokers and you have to walk right by it to the front door...unless you know to use the back. it's not like they don't want families here it's just not the best place for young ones unless they are into looking at stuffed animal heads n ni know my review doesn't sound too good however, i'd say give 'em a shot and try for yourself. i live pretty close and maybe go once a year and ten years ago it was once or twice a month so....i think i just found better places to spend a buck.","disapproval, admiration, approval","[INST] A customer left us a 3-star review: 'good place it really helps i can walk here because, i probably would never come otherwise. don't get me wrong it's an interesting place food is good but, overall it's a dive you go to for a night cap. n nnot very family friendly. the new patio is over crowded with smokers and you have to walk right by it to the front door...unless you know to use the back. it's not like they don't want families here it's just not the best place for young ones unless they are into looking at stuffed animal heads n ni know my review doesn't sound too good however, i'd say give 'em a shot and try for yourself. i live pretty close and maybe go once a year and ten years ago it was once or twice a month so....i think i just found better places to spend a buck.' The customer feels disapproval, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'good place it really helps i can walk here because, i probably would never come otherwise. don't get me wrong it's an interesting place food is good but, overall it's a dive you go to for a night cap. n nnot very family friendly. the new patio is over crowded with smokers and you have to walk right by it to the front door...unless you know to use the back. it's not like they don't want families here it's just not the best place for young ones unless they are into looking at stuffed animal heads n ni know my review doesn't sound too good however, i'd say give 'em a shot and try for yourself. i live pretty close and maybe go once a year and ten years ago it was once or twice a month so....i think i just found better places to spend a buck.' The customer feels disapproval, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Family-friendly environment: Implement a designated non-smoking, family-friendly area on the patio or indoors, away from the smoking section.

2. Improve patio management: Limit the number of smokers on the patio to ensure a comfortable experience for non-smoking customers.

3. Communicate amenities: Clearly communicate the family-friendly aspects of your establishment, such as the new patio, to attract more families.

4. Consider offering a children's menu or activities to make the environment more welcoming for young ones."
3,"Should chicken salad be white? Isn't chicken and mayo more of a tan color?  \n\nBut no, the salad was so white I thought I was being served a cottage cheese sandwich. The chicken salad lacked any texture, more like mashed potatoes, and hardly any walnuts. It was not a generous sandwich--the only other toppings I recall were lettuce and tomato served on non-artisan bread. \n\nI had remembered the Paradise Bakery at Metrocenter of years ago, okay many years ago, and was impressed with their food then. This sandwich was just okay and the Mediterranean salad was pretty good.\n\nThe parking here is limited and driving through the congested area is a difficult. I would hesitate to visit during the busy hours--there would be no spaces!\n\nSome pluses:  The atmosphere with brick walls, tall ceilings and booths (I love booths).  I liked the bright chunky plates. Their menu is extensive. The acai berry iced tea was great.  \n\nNow if only Paradise was more like Wildflower Bakery, serving artisan bread and generous sandwiches I would be totally happy.","should chicken salad be white? isn't chicken and mayo more of a tan color? n nbut no, the salad was so white i thought i was being served a cottage cheese sandwich. the chicken salad lacked any texture, more like mashed potatoes, and hardly any walnuts. it was not a generous sandwich the only other toppings i recall were lettuce and tomato served on non artisan bread. n ni had remembered the paradise bakery at metrocenter of years ago, okay many years ago, and was impressed with their food then. this sandwich was just okay and the mediterranean salad was pretty good. n nthe parking here is limited and driving through the congested area is a difficult. i would hesitate to visit during the busy hours there would be no spaces! n nsome pluses the atmosphere with brick walls, tall ceilings and booths i love booths . i liked the bright chunky plates. their menu is extensive. the acai berry iced tea was great. n nnow if only paradise was more like wildflower bakery, serving artisan bread and generous sandwiches i would be totally happy.","confusion, disapproval, neutral","[INST] A customer left us a 3-star review: 'should chicken salad be white? isn't chicken and mayo more of a tan color? n nbut no, the salad was so white i thought i was being served a cottage cheese sandwich. the chicken salad lacked any texture, more like mashed potatoes, and hardly any walnuts. it was not a generous sandwich the only other toppings i recall were lettuce and tomato served on non artisan bread. n ni had remembered the paradise bakery at metrocenter of years ago, okay many years ago, and was impressed with their food then. this sandwich was just okay and the mediterranean salad was pretty good. n nthe parking here is limited and driving through the congested area is a difficult. i would hesitate to visit during the busy hours there would be no spaces! n nsome pluses the atmosphere with brick walls, tall ceilings and booths i love booths . i liked the bright chunky plates. their menu is extensive. the acai berry iced tea was great. n nnow if only paradise was more like wildflower bakery, serving artisan bread and generous sandwiches i would be totally happy.' The customer feels confusion, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'should chicken salad be white? isn't chicken and mayo more of a tan color? n nbut no, the salad was so white i thought i was being served a cottage cheese sandwich. the chicken salad lacked any texture, more like mashed potatoes, and hardly any walnuts. it was not a generous sandwich the only other toppings i recall were lettuce and tomato served on non artisan bread. n ni had remembered the paradise bakery at metrocenter of years ago, okay many years ago, and was impressed with their food then. this sandwich was just okay and the mediterranean salad was pretty good. n nthe parking here is limited and driving through the congested area is a difficult. i would hesitate to visit during the busy hours there would be no spaces! n nsome pluses the atmosphere with brick walls, tall ceilings and booths i love booths . i liked the bright chunky plates. their menu is extensive. the acai berry iced tea was great. n nnow if only paradise was more like wildflower bakery, serving artisan bread and generous sandwiches i would be totally happy.' The customer feels confusion, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can make the following changes:

1. Adjust the color and texture of the chicken salad: Ensure the chicken salad has a more natural, tan color and a desirable texture that is not overly mashed or mushy.

2. Enhance the sandwich ingredients: Incorporate a more generous amount of walnuts and other toppings in the chicken salad sandwich, and consider using artisan bread to elevate the overall presentation.

3. Improve the consistency of the food: Strive for a more consistent taste and quality in all our dishes, aiming to meet or exceed the customer's expectations."
3,"Let's get real folks:  this isn't the place to come to expect stellar service or to bring a hot date.  It is the type of place where you will probably get some pretty good takeout, however.  \n\nI ordered a vegetable plate with hummus, a salad, spinach pie, and falafel and I was pleased with everything.  All of the food was great.  I will be back for some takeout, but I can't see myself dining in.","let's get real folks this isn't the place to come to expect stellar service or to bring a hot date. it is the type of place where you will probably get some pretty good takeout, however. n ni ordered a vegetable plate with hummus, a salad, spinach pie, and falafel and i was pleased with everything. all of the food was great. i will be back for some takeout, but i can't see myself dining in.","admiration, approval, disapproval","[INST] A customer left us a 3-star review: 'let's get real folks this isn't the place to come to expect stellar service or to bring a hot date. it is the type of place where you will probably get some pretty good takeout, however. n ni ordered a vegetable plate with hummus, a salad, spinach pie, and falafel and i was pleased with everything. all of the food was great. i will be back for some takeout, but i can't see myself dining in.' The customer feels admiration, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'let's get real folks this isn't the place to come to expect stellar service or to bring a hot date. it is the type of place where you will probably get some pretty good takeout, however. n ni ordered a vegetable plate with hummus, a salad, spinach pie, and falafel and i was pleased with everything. all of the food was great. i will be back for some takeout, but i can't see myself dining in.' The customer feels admiration, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially encourage them to dine-in, consider focusing on enhancing the ambiance, service quality, and communication.

1. Ambiance: Improve the dining area to create a more inviting and comfortable atmosphere that could be suitable for a date or a casual dinner.

2. Service Quality: Train staff to provide exceptional service, ensuring they are attentive, friendly, and knowledgeable about the menu.

3. Communication: Reach out to the customer to express gratitude for their feedback and offer a complimentary dining experience to experience the improved service. Explain any changes made based on their review and invite them to give their thoughts on the improvements."
3,"I've been to a number of steakhouses in Las Vegas and none of them stand out - for the food. This place stood out for two things. First, the water show. Second, the prices. I have no qualms with paying exorbitant prices for outstanding food. I have a slight problem paying exorbitant prices for marginal food. This is marginal food.\n\nThe steaks were about as good as you can find at any other steakhouse. Some of the sides, appetizers and salads were above average. I think when you're spending $100+ per plate on dinner, it ought to be off the hook good. Not so at SW Steakhouse.\n\nSlightly upturned face.","i've been to a number of steakhouses in las vegas and none of them stand out for the food. this place stood out for two things. first, the water show. second, the prices. i have no qualms with paying exorbitant prices for outstanding food. i have a slight problem paying exorbitant prices for marginal food. this is marginal food. n nthe steaks were about as good as you can find at any other steakhouse. some of the sides, appetizers and salads were above average. i think when you're spending 100 per plate on dinner, it ought to be off the hook good. not so at sw steakhouse. n nslightly upturned face.","neutral, admiration, approval","[INST] A customer left us a 3-star review: 'i've been to a number of steakhouses in las vegas and none of them stand out for the food. this place stood out for two things. first, the water show. second, the prices. i have no qualms with paying exorbitant prices for outstanding food. i have a slight problem paying exorbitant prices for marginal food. this is marginal food. n nthe steaks were about as good as you can find at any other steakhouse. some of the sides, appetizers and salads were above average. i think when you're spending 100 per plate on dinner, it ought to be off the hook good. not so at sw steakhouse. n nslightly upturned face.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i've been to a number of steakhouses in las vegas and none of them stand out for the food. this place stood out for two things. first, the water show. second, the prices. i have no qualms with paying exorbitant prices for outstanding food. i have a slight problem paying exorbitant prices for marginal food. this is marginal food. n nthe steaks were about as good as you can find at any other steakhouse. some of the sides, appetizers and salads were above average. i think when you're spending 100 per plate on dinner, it ought to be off the hook good. not so at sw steakhouse. n nslightly upturned face.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at SW Steakhouse, we could focus on enhancing the quality and consistency of our main dishes, particularly the steaks, to meet the customer's expectation of exceptional food for the price. This could involve sourcing higher quality ingredients, refining our cooking techniques, or reevaluating our seasoning and presentation. Additionally, we could consider offering a more diverse selection of sides, appetizers, and salads to provide a more well-rounded dining experience. Lastly, we could consider offering a more personalized touch to the dining experience, such as a more attentive waitstaff or a more welcoming atmosphere, to create a more memorable and enjoyable experience for our customers."
3,"I used to love this casino but I think it has gone downhill.  I used to be able to get some play on the machines there before.  Now, that is not the case at all!  I no longer gamble here.   I do like the freebies they give away and the line is usually long (when it's liquor) but it moves fast.  All of the employees that I have encountered are pretty friendly.  I used to frequent the buffet but recently stopped going because the line is always a mile long no matter what time you go and service has been lacking.  And for me, I think drink service is lacking big time in the slot section.  I think I was able to get a drink once and I have gambled there many times.","i used to love this casino but i think it has gone downhill. i used to be able to get some play on the machines there before. now, that is not the case at all! i no longer gamble here. i do like the freebies they give away and the line is usually long when it's liquor but it moves fast. all of the employees that i have encountered are pretty friendly. i used to frequent the buffet but recently stopped going because the line is always a mile long no matter what time you go and service has been lacking. and for me, i think drink service is lacking big time in the slot section. i think i was able to get a drink once and i have gambled there many times.","disappointment, love, disapproval","[INST] A customer left us a 3-star review: 'i used to love this casino but i think it has gone downhill. i used to be able to get some play on the machines there before. now, that is not the case at all! i no longer gamble here. i do like the freebies they give away and the line is usually long when it's liquor but it moves fast. all of the employees that i have encountered are pretty friendly. i used to frequent the buffet but recently stopped going because the line is always a mile long no matter what time you go and service has been lacking. and for me, i think drink service is lacking big time in the slot section. i think i was able to get a drink once and i have gambled there many times.' The customer feels disappointment, love, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i used to love this casino but i think it has gone downhill. i used to be able to get some play on the machines there before. now, that is not the case at all! i no longer gamble here. i do like the freebies they give away and the line is usually long when it's liquor but it moves fast. all of the employees that i have encountered are pretty friendly. i used to frequent the buffet but recently stopped going because the line is always a mile long no matter what time you go and service has been lacking. and for me, i think drink service is lacking big time in the slot section. i think i was able to get a drink once and i have gambled there many times.' The customer feels disappointment, love, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address the gaming issue: Improve the odds on the slot machines to allow customers to get more play, as this seems to be a significant concern.

2. Enhance buffet service: Reduce wait times at the buffet by increasing staffing or implementing a more efficient system. Improve the quality of service to meet customer expectations.

3. Improve drink service in the slot section: Ensure that drink service is prompt and consistent in the slot area, as this is another area of dissatisfaction for the customer."
3,"Came for a drink after work before I went home to surprise and was told that if was going to pay by debit that I would have to spend $10 minimum. Why can't you pay for what you order regardless of what type of payment you use. Normally I would drink more than $10 worth but today happened to be a day that I can't stay long. And to top it off I asked if I could pay with cash for my one drink with cash, which you can but, the ATM was out of service... Normally I don't care but that I did...","came for a drink after work before i went home to surprise and was told that if was going to pay by debit that i would have to spend 10 minimum. why can't you pay for what you order regardless of what type of payment you use. normally i would drink more than 10 worth but today happened to be a day that i can't stay long. and to top it off i asked if i could pay with cash for my one drink with cash, which you can but, the atm was out of service... normally i don't care but that i did...","surprise, neutral, realization","[INST] A customer left us a 3-star review: 'came for a drink after work before i went home to surprise and was told that if was going to pay by debit that i would have to spend 10 minimum. why can't you pay for what you order regardless of what type of payment you use. normally i would drink more than 10 worth but today happened to be a day that i can't stay long. and to top it off i asked if i could pay with cash for my one drink with cash, which you can but, the atm was out of service... normally i don't care but that i did...' The customer feels surprise, neutral, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'came for a drink after work before i went home to surprise and was told that if was going to pay by debit that i would have to spend 10 minimum. why can't you pay for what you order regardless of what type of payment you use. normally i would drink more than 10 worth but today happened to be a day that i can't stay long. and to top it off i asked if i could pay with cash for my one drink with cash, which you can but, the atm was out of service... normally i don't care but that i did...' The customer feels surprise, neutral, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider implementing the following changes:

1. Review and reconsider the minimum spend requirement for debit card payments, as it may deter some customers from visiting, especially those who can't stay long or prefer not to spend a certain amount.

2. Ensure that the ATM is always in working order, as it may be inconvenient for customers who prefer to pay in cash.

3. Train staff to communicate policies clearly and empathetically, especially when it comes to payment methods. Explain the reasons behind any minimum spend requirements and be open to feedback and suggestions."
3,"We came here because we had a Restaurant.com certificate to use. It was ok, but nothing special. The taco shells were fresh and made onsite and the chicken was delicious. The rice, however, was mushy. And they used preshredded cheddar cheese. Not very authentic but a nice cheap meal.","we came here because we had a restaurant.com certificate to use. it was ok, but nothing special. the taco shells were fresh and made onsite and the chicken was delicious. the rice, however, was mushy. and they used preshredded cheddar cheese. not very authentic but a nice cheap meal.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'we came here because we had a restaurant.com certificate to use. it was ok, but nothing special. the taco shells were fresh and made onsite and the chicken was delicious. the rice, however, was mushy. and they used preshredded cheddar cheese. not very authentic but a nice cheap meal.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'we came here because we had a restaurant.com certificate to use. it was ok, but nothing special. the taco shells were fresh and made onsite and the chicken was delicious. the rice, however, was mushy. and they used preshredded cheddar cheese. not very authentic but a nice cheap meal.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Improve the quality of the rice: Ensure the rice is cooked properly and has a desirable texture.

2. Use freshly shredded cheese: Offer a more authentic experience by using freshly shredded cheese instead of pre-shredded.

3. Consider offering more authentic options: If the customer values authenticity, consider expanding the menu to include more traditional dishes or ingredients.

4. Maintain the quality of freshly made taco shells: Continue making taco shells fresh on-site, as the customer appreciated this aspect of their meal."
3,"I had the free range chicken, which was ok.  Although it was very tender, I thought there was going to be more flavor.  The bar cheese bread was good.  The mussles were delicious.  The cheesecake was probably my favorite here.","i had the free range chicken, which was ok. although it was very tender, i thought there was going to be more flavor. the bar cheese bread was good. the mussles were delicious. the cheesecake was probably my favorite here.","admiration, love, approval","[INST] A customer left us a 3-star review: 'i had the free range chicken, which was ok. although it was very tender, i thought there was going to be more flavor. the bar cheese bread was good. the mussles were delicious. the cheesecake was probably my favorite here.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i had the free range chicken, which was ok. although it was very tender, i thought there was going to be more flavor. the bar cheese bread was good. the mussles were delicious. the cheesecake was probably my favorite here.' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience, we could focus on increasing the flavor profile of our free-range chicken dishes. This could be achieved by adjusting seasonings, marinades, or cooking methods to bring out more depth and complexity in the dish. Additionally, we could consider offering a variety of sauce options to complement the chicken and allow customers to customize their meal to their taste preferences.

Furthermore, we could explore ways to elevate the presentation of our dishes, as visual appeal can greatly enhance the dining experience. Lastly, we could consider offering a wider selection of desserts, as the customer particularly enjoyed the cheesecake. Offering more options in this category might encourage repeat visits."
3,"It usually happens like this: I'm driving, on my way home. I call husband and ask what he wants for dinner. After several minutes of indecisive bantering back and forth, he says \""wings?\"" I say \""sure, from where?\"" He says \""Brothers?\"" I say \""sure, call it in.\"" Haven't had the pizza in quite a while, but it was alright. Obviously not fantastic, or I would remember that. And not disgusting, or I would remember that as well. They have a decent menu full of other Italian dishes and sandwiches. Not the best most awesome wings, but it's the closest and on my route home. Staff is friendly and the place is clean!","it usually happens like this i'm driving, on my way home. i call husband and ask what he wants for dinner. after several minutes of indecisive bantering back and forth, he says wings? i say sure, from where? he says brothers? i say sure, call it in. haven't had the pizza in quite a while, but it was alright. obviously not fantastic, or i would remember that. and not disgusting, or i would remember that as well. they have a decent menu full of other italian dishes and sandwiches. not the best most awesome wings, but it's the closest and on my route home. staff is friendly and the place is clean!","neutral, approval, disapproval","[INST] A customer left us a 3-star review: 'it usually happens like this i'm driving, on my way home. i call husband and ask what he wants for dinner. after several minutes of indecisive bantering back and forth, he says wings? i say sure, from where? he says brothers? i say sure, call it in. haven't had the pizza in quite a while, but it was alright. obviously not fantastic, or i would remember that. and not disgusting, or i would remember that as well. they have a decent menu full of other italian dishes and sandwiches. not the best most awesome wings, but it's the closest and on my route home. staff is friendly and the place is clean!' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'it usually happens like this i'm driving, on my way home. i call husband and ask what he wants for dinner. after several minutes of indecisive bantering back and forth, he says wings? i say sure, from where? he says brothers? i say sure, call it in. haven't had the pizza in quite a while, but it was alright. obviously not fantastic, or i would remember that. and not disgusting, or i would remember that as well. they have a decent menu full of other italian dishes and sandwiches. not the best most awesome wings, but it's the closest and on my route home. staff is friendly and the place is clean!' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Streamline the ordering process: The review suggests that the ordering process, particularly when ordering over the phone, can be improved. We could provide clearer options or a more structured menu to make it easier for customers to decide what they want.

2. Improve menu variety: The customer mentions that Brothers has a decent menu with Italian dishes and sandwiches. To encourage repeat business, we could consider expanding our menu to offer a wider variety of dishes, particularly in areas where we excel."
3,"I have dined at several Brazilian churrascaria steakhouses. Fogo de Choa in Houston and Dallas are superior to Chima. I had four guests for dinner for a total of five. We ordered cocktails, appetizers, wine, and dessert, including our main course. I received the bill for the evening and was charged for six of the dinners. I asked the waitperson to review the bill and before even looking at the bill said, \""I think I may have charged you for an extra meal, my fingers were acting \""funny\"". I think it was done on purpose to pump-up the bill and increase the gratuity. Maybe it was because we were a group of \""seniors\"" and we just do not pay attention to that sort of thing. Either way, we will not be back.","i have dined at several brazilian churrascaria steakhouses. fogo de choa in houston and dallas are superior to chima. i had four guests for dinner for a total of five. we ordered cocktails, appetizers, wine, and dessert, including our main course. i received the bill for the evening and was charged for six of the dinners. i asked the waitperson to review the bill and before even looking at the bill said, i think i may have charged you for an extra meal, my fingers were acting funny . i think it was done on purpose to pump up the bill and increase the gratuity. maybe it was because we were a group of seniors and we just do not pay attention to that sort of thing. either way, we will not be back.","amusement, neutral, joy","[INST] A customer left us a 3-star review: 'i have dined at several brazilian churrascaria steakhouses. fogo de choa in houston and dallas are superior to chima. i had four guests for dinner for a total of five. we ordered cocktails, appetizers, wine, and dessert, including our main course. i received the bill for the evening and was charged for six of the dinners. i asked the waitperson to review the bill and before even looking at the bill said, i think i may have charged you for an extra meal, my fingers were acting funny . i think it was done on purpose to pump up the bill and increase the gratuity. maybe it was because we were a group of seniors and we just do not pay attention to that sort of thing. either way, we will not be back.' The customer feels amusement, neutral, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i have dined at several brazilian churrascaria steakhouses. fogo de choa in houston and dallas are superior to chima. i had four guests for dinner for a total of five. we ordered cocktails, appetizers, wine, and dessert, including our main course. i received the bill for the evening and was charged for six of the dinners. i asked the waitperson to review the bill and before even looking at the bill said, i think i may have charged you for an extra meal, my fingers were acting funny . i think it was done on purpose to pump up the bill and increase the gratuity. maybe it was because we were a group of seniors and we just do not pay attention to that sort of thing. either way, we will not be back.' The customer feels amusement, neutral, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your establishment, consider the following steps:

1. Review Bill Accuracy: Ensure that all bills are double-checked for accuracy before they are presented to customers. This will help prevent incidents like the one described in the review from happening.

2. Staff Training: Train your staff to be attentive and responsive to customer concerns. In this case, the waitperson's response to the billing issue may have been perceived as dismissive or unprofessional.

3. Senior Discounts or Special Offers: Offer senior discounts or special deals to attract and retain senior customers."
3,"My son & I came here to eat after an Adventure Run and ordered the chicken quesadilla & the chicken tender kid's meal. \nWe were both disappointed with our meals. The chicken quesadilla did not have enough cheese in there and chicken tender in the kid's meal was not real chicken- it was processed. The fruit that came with the meal was not fresh, it was the canned fruit kind except it came in a plastic cup. So neither one of us really enjoyed our meal. The chicken quesadilla was a large portion size and came with sour cream & lettuce & tomato. The kid's meal portion was small. My son was still hungry afterwards. \nThe complimentary chips & salsa was tasty. \nThe place was packed with runners from the Adventure Run and it did not seem like they had enough waitstaff. My son had to grab the waiter twice to get his attention. \nOverall, the atmosphere is good. We would go back and give the menu another try but I would not recommend anything on the kid's menu. Better off ordering off of the regular menu and have leftover to take home for the kids.","my son i came here to eat after an adventure run and ordered the chicken quesadilla the chicken tender kid's meal. nwe were both disappointed with our meals. the chicken quesadilla did not have enough cheese in there and chicken tender in the kid's meal was not real chicken it was processed. the fruit that came with the meal was not fresh, it was the canned fruit kind except it came in a plastic cup. so neither one of us really enjoyed our meal. the chicken quesadilla was a large portion size and came with sour cream lettuce tomato. the kid's meal portion was small. my son was still hungry afterwards. nthe complimentary chips salsa was tasty. nthe place was packed with runners from the adventure run and it did not seem like they had enough waitstaff. my son had to grab the waiter twice to get his attention. noverall, the atmosphere is good. we would go back and give the menu another try but i would not recommend anything on the kid's menu. better off ordering off of the regular menu and have leftover to take home for the kids.","disappointment, neutral, disapproval","[INST] A customer left us a 3-star review: 'my son i came here to eat after an adventure run and ordered the chicken quesadilla the chicken tender kid's meal. nwe were both disappointed with our meals. the chicken quesadilla did not have enough cheese in there and chicken tender in the kid's meal was not real chicken it was processed. the fruit that came with the meal was not fresh, it was the canned fruit kind except it came in a plastic cup. so neither one of us really enjoyed our meal. the chicken quesadilla was a large portion size and came with sour cream lettuce tomato. the kid's meal portion was small. my son was still hungry afterwards. nthe complimentary chips salsa was tasty. nthe place was packed with runners from the adventure run and it did not seem like they had enough waitstaff. my son had to grab the waiter twice to get his attention. noverall, the atmosphere is good. we would go back and give the menu another try but i would not recommend anything on the kid's menu. better off ordering off of the regular menu and have leftover to take home for the kids.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'my son i came here to eat after an adventure run and ordered the chicken quesadilla the chicken tender kid's meal. nwe were both disappointed with our meals. the chicken quesadilla did not have enough cheese in there and chicken tender in the kid's meal was not real chicken it was processed. the fruit that came with the meal was not fresh, it was the canned fruit kind except it came in a plastic cup. so neither one of us really enjoyed our meal. the chicken quesadilla was a large portion size and came with sour cream lettuce tomato. the kid's meal portion was small. my son was still hungry afterwards. nthe complimentary chips salsa was tasty. nthe place was packed with runners from the adventure run and it did not seem like they had enough waitstaff. my son had to grab the waiter twice to get his attention. noverall, the atmosphere is good. we would go back and give the menu another try but i would not recommend anything on the kid's menu. better off ordering off of the regular menu and have leftover to take home for the kids.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Food: Ensure that the chicken quesadilla has an adequate amount of cheese and that the chicken used in the chicken tender kid's meal is real, not processed.

2. Freshness of Food: Improve the quality of the fruit served with the kid's meal by using fresh fruit instead of canned fruit.

3. Portion Size: Increase the portion size of the kid's meal to prevent the child from feeling hungry after the meal.

4. Staff Attention: Increase the number of waitstaff during busy periods to ensure that customers receive prompt attention."
3,"I went on Sunday for dinner and it was about an hour wait outside. For the price I guess the wait is ok.\n\nBut the food was surprising better than I expected...  \n\nHere some of the stuff they have...\n\nThe salad bar - the usual goodies and dressing.\nThe Mexican section - Enchiladas, tacos, nachos, fajitas, spanish rice & a few others.\nThe American section - Steak, fried chicken, grilled bbq chicken, poached fish, mac & cheese, corn bread & few others.\nThe Asian section - noodles, mandarin chicken & a couple more I can't remember.\nDessert bar - Fruits, cookies, brownies, pies, ice cream, chocolate fountain, caramel fountain & cotton candy.\n\nHighlight was that the food was better than expected.\n\nOverall, I'd probably come back but not if i'm starving lol","i went on sunday for dinner and it was about an hour wait outside. for the price i guess the wait is ok. n nbut the food was surprising better than i expected... n nhere some of the stuff they have... n nthe salad bar the usual goodies and dressing. nthe mexican section enchiladas, tacos, nachos, fajitas, spanish rice a few others. nthe american section steak, fried chicken, grilled bbq chicken, poached fish, mac cheese, corn bread few others. nthe asian section noodles, mandarin chicken a couple more i can't remember. ndessert bar fruits, cookies, brownies, pies, ice cream, chocolate fountain, caramel fountain cotton candy. n nhighlight was that the food was better than expected. n noverall, i'd probably come back but not if i'm starving lol","surprise, neutral, excitement","[INST] A customer left us a 3-star review: 'i went on sunday for dinner and it was about an hour wait outside. for the price i guess the wait is ok. n nbut the food was surprising better than i expected... n nhere some of the stuff they have... n nthe salad bar the usual goodies and dressing. nthe mexican section enchiladas, tacos, nachos, fajitas, spanish rice a few others. nthe american section steak, fried chicken, grilled bbq chicken, poached fish, mac cheese, corn bread few others. nthe asian section noodles, mandarin chicken a couple more i can't remember. ndessert bar fruits, cookies, brownies, pies, ice cream, chocolate fountain, caramel fountain cotton candy. n nhighlight was that the food was better than expected. n noverall, i'd probably come back but not if i'm starving lol' The customer feels surprise, neutral, excitement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i went on sunday for dinner and it was about an hour wait outside. for the price i guess the wait is ok. n nbut the food was surprising better than i expected... n nhere some of the stuff they have... n nthe salad bar the usual goodies and dressing. nthe mexican section enchiladas, tacos, nachos, fajitas, spanish rice a few others. nthe american section steak, fried chicken, grilled bbq chicken, poached fish, mac cheese, corn bread few others. nthe asian section noodles, mandarin chicken a couple more i can't remember. ndessert bar fruits, cookies, brownies, pies, ice cream, chocolate fountain, caramel fountain cotton candy. n nhighlight was that the food was better than expected. n noverall, i'd probably come back but not if i'm starving lol' The customer feels surprise, neutral, excitement. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Reduce wait times: Implement measures to minimize wait times, such as improving staffing levels during peak hours, optimizing the seating arrangement, or offering a waiting list system.

2. Communicate wait times: Keep customers informed about their wait times, either through signage, text messages, or in-person updates.

3. Enhance ambiance: Create a more welcoming and comfortable environment to make customers feel more at ease while waiting."
3,"When I'm in Casa Grande I try to stop at this Kohl's because it's usually not busy and they keep it clean and organized.  The one closest to my home in Chandler gets trashed!  \n\nToday I had a specific need to replace my cute black boots that were falling apart with another pair of black boots and also found a nice pair of grey boots.  So I cart my boots to the front and the cashier proceeds to be really pushy about getting their credit card.  \n\nIt's as bad as Barnes & Noble trying to get me to purchase their \""discount membership\"".  Dang it.  If I wanted your damn credit card I would have it.  She brought it up 4 times, and I finally had to take a deep breath and just tell her with a straight face, \""I've thought about this very deeply and at great length, and I'm at peace with not having a Kohl's credit card.\""  \n\nI think she thought I was a weirdo.  I don't care.  The pushiness to open a line of credit really annoys me.  Some people are good with their credit and some aren't, and I don't think they should be credit pushers.  Calm the hell down Debt Pusher, but if someone doesn't know about the Kohl's card they have been living under a rock.  \n\nHmmm.  I guess that annoyed me more than I thought it did. \n\nMy point is, I like this Kohl's alright.  I'm trying to figure out how to circumvent the credit card question the next time.  They seem to be getting more pushy.  Gotta think of a funny answer the next time I'm asked.","when i'm in casa grande i try to stop at this kohl's because it's usually not busy and they keep it clean and organized. the one closest to my home in chandler gets trashed! n ntoday i had a specific need to replace my cute black boots that were falling apart with another pair of black boots and also found a nice pair of grey boots. so i cart my boots to the front and the cashier proceeds to be really pushy about getting their credit card. n nit's as bad as barnes noble trying to get me to purchase their discount membership . dang it. if i wanted your damn credit card i would have it. she brought it up 4 times, and i finally had to take a deep breath and just tell her with a straight face, i've thought about this very deeply and at great length, and i'm at peace with not having a kohl's credit card. n ni think she thought i was a weirdo. i don't care. the pushiness to open a line of credit really annoys me. some people are good with their credit and some aren't, and i don't think they should be credit pushers. calm the hell down debt pusher, but if someone doesn't know about the kohl's card they have been living under a rock. n nhmmm. i guess that annoyed me more than i thought it did. n nmy point is, i like this kohl's alright. i'm trying to figure out how to circumvent the credit card question the next time. they seem to be getting more pushy. gotta think of a funny answer the next time i'm asked.","neutral, annoyance, disappointment","[INST] A customer left us a 3-star review: 'when i'm in casa grande i try to stop at this kohl's because it's usually not busy and they keep it clean and organized. the one closest to my home in chandler gets trashed! n ntoday i had a specific need to replace my cute black boots that were falling apart with another pair of black boots and also found a nice pair of grey boots. so i cart my boots to the front and the cashier proceeds to be really pushy about getting their credit card. n nit's as bad as barnes noble trying to get me to purchase their discount membership . dang it. if i wanted your damn credit card i would have it. she brought it up 4 times, and i finally had to take a deep breath and just tell her with a straight face, i've thought about this very deeply and at great length, and i'm at peace with not having a kohl's credit card. n ni think she thought i was a weirdo. i don't care. the pushiness to open a line of credit really annoys me. some people are good with their credit and some aren't, and i don't think they should be credit pushers. calm the hell down debt pusher, but if someone doesn't know about the kohl's card they have been living under a rock. n nhmmm. i guess that annoyed me more than i thought it did. n nmy point is, i like this kohl's alright. i'm trying to figure out how to circumvent the credit card question the next time. they seem to be getting more pushy. gotta think of a funny answer the next time i'm asked.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'when i'm in casa grande i try to stop at this kohl's because it's usually not busy and they keep it clean and organized. the one closest to my home in chandler gets trashed! n ntoday i had a specific need to replace my cute black boots that were falling apart with another pair of black boots and also found a nice pair of grey boots. so i cart my boots to the front and the cashier proceeds to be really pushy about getting their credit card. n nit's as bad as barnes noble trying to get me to purchase their discount membership . dang it. if i wanted your damn credit card i would have it. she brought it up 4 times, and i finally had to take a deep breath and just tell her with a straight face, i've thought about this very deeply and at great length, and i'm at peace with not having a kohl's credit card. n ni think she thought i was a weirdo. i don't care. the pushiness to open a line of credit really annoys me. some people are good with their credit and some aren't, and i don't think they should be credit pushers. calm the hell down debt pusher, but if someone doesn't know about the kohl's card they have been living under a rock. n nhmmm. i guess that annoyed me more than i thought it did. n nmy point is, i like this kohl's alright. i'm trying to figure out how to circumvent the credit card question the next time. they seem to be getting more pushy. gotta think of a funny answer the next time i'm asked.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Training for staff: Provide training to cashiers to ensure they are sensitive to customers' preferences and needs, especially when it comes to financial matters. They should be aware of the potential discomfort customers may feel when being pressured to open a credit card.

2. Clear communication: Make it clear to customers that the credit card offer is optional and not mandatory for making a purchase. This can be done through signage, verbal communication, or both."
3,"This place was cute but so overpriced.  Lunch for 8 was $600!!!!...  ridiculous.  \n\nMargaritas were really good except they were out of the organic ingredients for the organic margarita I ordered off the menu.  I had a house margarita and a Sangria margarita and they were both excellent.  Not sure worth the $29 price but they were good.\n\nSalsas were odd, it was a blend of 3 sauces.  The citrus/cilantro blend was good, the others were odd tomato pastey runny dips.  We ordered guac which was better than the salsas.\n\nI was disappointed by the menu to see nothing vegetarian, so I ordered the tostadas w/out the meat that it comes with.  They were pretty good.\n\nService was terrible.  Our waiter was pushy, even convincing us to get margaritas to go to take w/us to the pool (he didn't mention we weren't supposed to take them into the pool area...  we had to smuggle them in).  It took forever to order and get the missing silverwear and then when someone in our group spilled water into one of our chip baskets it was a big ordeal to find someone to request (and then wait) for more.\n\nIt was good light Mexican but I'm sure there's much better outside the hotel.  If you want to hang out by the pool this is the closest sit down place.","this place was cute but so overpriced. lunch for 8 was 600!!!!... ridiculous. n nmargaritas were really good except they were out of the organic ingredients for the organic margarita i ordered off the menu. i had a house margarita and a sangria margarita and they were both excellent. not sure worth the 29 price but they were good. n nsalsas were odd, it was a blend of 3 sauces. the citrus cilantro blend was good, the others were odd tomato pastey runny dips. we ordered guac which was better than the salsas. n ni was disappointed by the menu to see nothing vegetarian, so i ordered the tostadas w out the meat that it comes with. they were pretty good. n nservice was terrible. our waiter was pushy, even convincing us to get margaritas to go to take w us to the pool he didn't mention we weren't supposed to take them into the pool area... we had to smuggle them in . it took forever to order and get the missing silverwear and then when someone in our group spilled water into one of our chip baskets it was a big ordeal to find someone to request and then wait for more. n nit was good light mexican but i'm sure there's much better outside the hotel. if you want to hang out by the pool this is the closest sit down place.","admiration, approval, disapproval","[INST] A customer left us a 3-star review: 'this place was cute but so overpriced. lunch for 8 was 600!!!!... ridiculous. n nmargaritas were really good except they were out of the organic ingredients for the organic margarita i ordered off the menu. i had a house margarita and a sangria margarita and they were both excellent. not sure worth the 29 price but they were good. n nsalsas were odd, it was a blend of 3 sauces. the citrus cilantro blend was good, the others were odd tomato pastey runny dips. we ordered guac which was better than the salsas. n ni was disappointed by the menu to see nothing vegetarian, so i ordered the tostadas w out the meat that it comes with. they were pretty good. n nservice was terrible. our waiter was pushy, even convincing us to get margaritas to go to take w us to the pool he didn't mention we weren't supposed to take them into the pool area... we had to smuggle them in . it took forever to order and get the missing silverwear and then when someone in our group spilled water into one of our chip baskets it was a big ordeal to find someone to request and then wait for more. n nit was good light mexican but i'm sure there's much better outside the hotel. if you want to hang out by the pool this is the closest sit down place.' The customer feels admiration, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this place was cute but so overpriced. lunch for 8 was 600!!!!... ridiculous. n nmargaritas were really good except they were out of the organic ingredients for the organic margarita i ordered off the menu. i had a house margarita and a sangria margarita and they were both excellent. not sure worth the 29 price but they were good. n nsalsas were odd, it was a blend of 3 sauces. the citrus cilantro blend was good, the others were odd tomato pastey runny dips. we ordered guac which was better than the salsas. n ni was disappointed by the menu to see nothing vegetarian, so i ordered the tostadas w out the meat that it comes with. they were pretty good. n nservice was terrible. our waiter was pushy, even convincing us to get margaritas to go to take w us to the pool he didn't mention we weren't supposed to take them into the pool area... we had to smuggle them in . it took forever to order and get the missing silverwear and then when someone in our group spilled water into one of our chip baskets it was a big ordeal to find someone to request and then wait for more. n nit was good light mexican but i'm sure there's much better outside the hotel. if you want to hang out by the pool this is the closest sit down place.' The customer feels admiration, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Pricing: Address the perceived overpricing by offering more competitive pricing or providing clearer value justification for menu items.

2. Menu: Expand the vegetarian options on the menu to cater to a wider range of dietary preferences.

3. Service: Train staff to be more attentive, less pushy, and more informative about menu items and restaurant policies. Improve the speed and efficiency of service, especially when it comes to handling requests and resolving issues promptly."
3,"I'd probably give this restaurant 3.5 stars if it were an option, but since it isn't, I am giving it 3 stars due some of the factors below.  The ambience is great, and the price of the tasting menu was very reasonable. The food was pretty good, and I'm glad I tried it, but I think there are better places in Vegas. The foie creme brulee was disappointing for me. I love foie, and I love creme brulee, but I didn't think the foie came through enough for me. I would have rather just ordered seared foie instead (I think that should be an option in addition to the brulee). The meat dishes were well prepared but again nothing I really even remember one month later now that I'm posting this review. And our server wasn't very friendly for 75% of our dining experience. During the last 25% he got friendlier, as we got closer to tip time, but he seemed a little condescending before that. \n\nIn summary, food quality would yield 3.75 stars, service would yield 2 stars, and price would yield 4 stars, for an average of 3.25 stars. Who knew I would be doing some math for a yelp review?!?","i'd probably give this restaurant 3.5 stars if it were an option, but since it isn't, i am giving it 3 stars due some of the factors below. the ambience is great, and the price of the tasting menu was very reasonable. the food was pretty good, and i'm glad i tried it, but i think there are better places in vegas. the foie creme brulee was disappointing for me. i love foie, and i love creme brulee, but i didn't think the foie came through enough for me. i would have rather just ordered seared foie instead i think that should be an option in addition to the brulee . the meat dishes were well prepared but again nothing i really even remember one month later now that i'm posting this review. and our server wasn't very friendly for 75 of our dining experience. during the last 25 he got friendlier, as we got closer to tip time, but he seemed a little condescending before that. n nin summary, food quality would yield 3.75 stars, service would yield 2 stars, and price would yield 4 stars, for an average of 3.25 stars. who knew i would be doing some math for a yelp review?!?","disappointment, love, admiration","[INST] A customer left us a 3-star review: 'i'd probably give this restaurant 3.5 stars if it were an option, but since it isn't, i am giving it 3 stars due some of the factors below. the ambience is great, and the price of the tasting menu was very reasonable. the food was pretty good, and i'm glad i tried it, but i think there are better places in vegas. the foie creme brulee was disappointing for me. i love foie, and i love creme brulee, but i didn't think the foie came through enough for me. i would have rather just ordered seared foie instead i think that should be an option in addition to the brulee . the meat dishes were well prepared but again nothing i really even remember one month later now that i'm posting this review. and our server wasn't very friendly for 75 of our dining experience. during the last 25 he got friendlier, as we got closer to tip time, but he seemed a little condescending before that. n nin summary, food quality would yield 3.75 stars, service would yield 2 stars, and price would yield 4 stars, for an average of 3.25 stars. who knew i would be doing some math for a yelp review?!?' The customer feels disappointment, love, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i'd probably give this restaurant 3.5 stars if it were an option, but since it isn't, i am giving it 3 stars due some of the factors below. the ambience is great, and the price of the tasting menu was very reasonable. the food was pretty good, and i'm glad i tried it, but i think there are better places in vegas. the foie creme brulee was disappointing for me. i love foie, and i love creme brulee, but i didn't think the foie came through enough for me. i would have rather just ordered seared foie instead i think that should be an option in addition to the brulee . the meat dishes were well prepared but again nothing i really even remember one month later now that i'm posting this review. and our server wasn't very friendly for 75 of our dining experience. during the last 25 he got friendlier, as we got closer to tip time, but he seemed a little condescending before that. n nin summary, food quality would yield 3.75 stars, service would yield 2 stars, and price would yield 4 stars, for an average of 3.25 stars. who knew i would be doing some math for a yelp review?!?' The customer feels disappointment, love, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps could be taken:

1. Enhance the Foie Gras Creme Brulee: The customer expressed disappointment with the Foie Gras Creme Brulee, suggesting that the flavor of the foie gras wasn't strong enough. Consider adjusting the recipe to ensure a more pronounced foie gras flavor, or offer an alternative option such as Seared Foie Gras as a separate menu item.

2. Improve Server Training: The customer felt that the server was not friendly during the first 75% of their dining experience."
3,"I'm not a big fan of the concept of the Walmart Neighborhood Market - according to Walmart, it's supposed to \""woo shoppers with easier parking, less crowded aisles and quicker checkout.\"" I can see how that would be appealing to someone who treats Walmart SuperCenter as the place to do their primary grocery shopping. In that case, the individual would probably welcome the opportunity to skip out on the toys, electronics, home goods, and massive lines that characterize your average Super Walmart. They would probably be thrilled with the fact that this version of Walmart maintains the low prices but downsizes the space and speeds up checkout (and for that matter, has self-checkout, which larger Walmarts do not). \n\nHowever, since I shop for groceries elsewhere (my love, Fresh and Easy, or Fry's), only get food at Walmart if I'm also there shopping for other things, and see Walmart as a place to find home goods (paper products, cat food, towels) at really low prices, the Neighborhood Market doesn't really serve my needs. When I went to this location last night to check it out on the day of its grand opening, I discovered that the selection of non-food home goods is pretty small. As an example, they only had 2-3 brands of cat food. They also didn't have hard alcohol (only wine and beer), and the deli selection looked pretty slim. \n\nTo sum it up, if you frequent larger Walmarts for food, limited house goods, and the pharmacy, you will appreciate having a downsized version of the store. If you like going to Walmart to find a really large selection of every kind of product, you will probably not find the Neighborhood Market too useful.","i'm not a big fan of the concept of the walmart neighborhood market according to walmart, it's supposed to woo shoppers with easier parking, less crowded aisles and quicker checkout. i can see how that would be appealing to someone who treats walmart supercenter as the place to do their primary grocery shopping. in that case, the individual would probably welcome the opportunity to skip out on the toys, electronics, home goods, and massive lines that characterize your average super walmart. they would probably be thrilled with the fact that this version of walmart maintains the low prices but downsizes the space and speeds up checkout and for that matter, has self checkout, which larger walmarts do not . n nhowever, since i shop for groceries elsewhere my love, fresh and easy, or fry's , only get food at walmart if i'm also there shopping for other things, and see walmart as a place to find home goods paper products, cat food, towels at really low prices, the neighborhood market doesn't really serve my needs. when i went to this location last night to check it out on the day of its grand opening, i discovered that the selection of non food home goods is pretty small. as an example, they only had 2 3 brands of cat food. they also didn't have hard alcohol only wine and beer , and the deli selection looked pretty slim. n nto sum it up, if you frequent larger walmarts for food, limited house goods, and the pharmacy, you will appreciate having a downsized version of the store. if you like going to walmart to find a really large selection of every kind of product, you will probably not find the neighborhood market too useful.","neutral, disapproval, approval","[INST] A customer left us a 3-star review: 'i'm not a big fan of the concept of the walmart neighborhood market according to walmart, it's supposed to woo shoppers with easier parking, less crowded aisles and quicker checkout. i can see how that would be appealing to someone who treats walmart supercenter as the place to do their primary grocery shopping. in that case, the individual would probably welcome the opportunity to skip out on the toys, electronics, home goods, and massive lines that characterize your average super walmart. they would probably be thrilled with the fact that this version of walmart maintains the low prices but downsizes the space and speeds up checkout and for that matter, has self checkout, which larger walmarts do not . n nhowever, since i shop for groceries elsewhere my love, fresh and easy, or fry's , only get food at walmart if i'm also there shopping for other things, and see walmart as a place to find home goods paper products, cat food, towels at really low prices, the neighborhood market doesn't really serve my needs. when i went to this location last night to check it out on the day of its grand opening, i discovered that the selection of non food home goods is pretty small. as an example, they only had 2 3 brands of cat food. they also didn't have hard alcohol only wine and beer , and the deli selection looked pretty slim. n nto sum it up, if you frequent larger walmarts for food, limited house goods, and the pharmacy, you will appreciate having a downsized version of the store. if you like going to walmart to find a really large selection of every kind of product, you will probably not find the neighborhood market too useful.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i'm not a big fan of the concept of the walmart neighborhood market according to walmart, it's supposed to woo shoppers with easier parking, less crowded aisles and quicker checkout. i can see how that would be appealing to someone who treats walmart supercenter as the place to do their primary grocery shopping. in that case, the individual would probably welcome the opportunity to skip out on the toys, electronics, home goods, and massive lines that characterize your average super walmart. they would probably be thrilled with the fact that this version of walmart maintains the low prices but downsizes the space and speeds up checkout and for that matter, has self checkout, which larger walmarts do not . n nhowever, since i shop for groceries elsewhere my love, fresh and easy, or fry's , only get food at walmart if i'm also there shopping for other things, and see walmart as a place to find home goods paper products, cat food, towels at really low prices, the neighborhood market doesn't really serve my needs. when i went to this location last night to check it out on the day of its grand opening, i discovered that the selection of non food home goods is pretty small. as an example, they only had 2 3 brands of cat food. they also didn't have hard alcohol only wine and beer , and the deli selection looked pretty slim. n nto sum it up, if you frequent larger walmarts for food, limited house goods, and the pharmacy, you will appreciate having a downsized version of the store. if you like going to walmart to find a really large selection of every kind of product, you will probably not find the neighborhood market too useful.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at the Walmart Neighborhood Market, we can focus on expanding the selection of non-food home goods, including a wider variety of cat food, and introducing hard alcohol in addition to wine and beer. Additionally, we can work on enhancing the deli selection to provide a more comprehensive offering. This will cater to customers who primarily shop for groceries elsewhere but occasionally visit Walmart for specific items like home goods, paper products, cat food, towels, and other low-priced items."
3,"= = = = = =  THIS REVIEW IS FOR THE WEEKDAY LUNCH BUFFET  = = = = = =\n\nWell, it's been 7 months since enjoying this India Garden here, so it was due time to whip back over & see how they're doing.  This is a nice, fairly large place with tables only, no booths, and an 18 item serving table, which is probably about average size for an Indian Buffet.\n\nThe Naan bread is tasty here, served hot with a little seasoning (& we were offered more of it).  The Daah Maharani lentil soup was good, too.  Overall, though, I thought the food was just ok this time.  Their Tandoori Chicken, for instance, was rather dry, tough, & low in flavor, in my opinion.  Also, the service was blah.  SO,\n\nan \""OK\"" place...  Lunch Buffet $9.99 includes hot Indian style tea.  Full bar available.","this review is for the weekday lunch buffet n nwell, it's been 7 months since enjoying this india garden here, so it was due time to whip back over see how they're doing. this is a nice, fairly large place with tables only, no booths, and an 18 item serving table, which is probably about average size for an indian buffet. n nthe naan bread is tasty here, served hot with a little seasoning we were offered more of it . the daah maharani lentil soup was good, too. overall, though, i thought the food was just ok this time. their tandoori chicken, for instance, was rather dry, tough, low in flavor, in my opinion. also, the service was blah. so, n nan ok place... lunch buffet 9.99 includes hot indian style tea. full bar available.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'this review is for the weekday lunch buffet n nwell, it's been 7 months since enjoying this india garden here, so it was due time to whip back over see how they're doing. this is a nice, fairly large place with tables only, no booths, and an 18 item serving table, which is probably about average size for an indian buffet. n nthe naan bread is tasty here, served hot with a little seasoning we were offered more of it . the daah maharani lentil soup was good, too. overall, though, i thought the food was just ok this time. their tandoori chicken, for instance, was rather dry, tough, low in flavor, in my opinion. also, the service was blah. so, n nan ok place... lunch buffet 9.99 includes hot indian style tea. full bar available.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this review is for the weekday lunch buffet n nwell, it's been 7 months since enjoying this india garden here, so it was due time to whip back over see how they're doing. this is a nice, fairly large place with tables only, no booths, and an 18 item serving table, which is probably about average size for an indian buffet. n nthe naan bread is tasty here, served hot with a little seasoning we were offered more of it . the daah maharani lentil soup was good, too. overall, though, i thought the food was just ok this time. their tandoori chicken, for instance, was rather dry, tough, low in flavor, in my opinion. also, the service was blah. so, n nan ok place... lunch buffet 9.99 includes hot indian style tea. full bar available.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance the quality of the Tandoori Chicken: Ensure it is moist, flavorful, and tender.

2. Improve the service: Train staff to provide attentive and friendly service, checking in with customers regularly and addressing any concerns promptly.

3. Consistency in food preparation: Strive for consistent quality in all dishes, ensuring that each item meets the customer's expectations every time they visit.

4. Consider offering booth seating options, if possible, to cater to a wider range of customer preferences."
3,"If I was back home in Seattle, I would consider it a good club, but for Vegas one deserves better.  Cramped and dark.  When I stopped by on a Sunday night, the music was mainly techno.","if i was back home in seattle, i would consider it a good club, but for vegas one deserves better. cramped and dark. when i stopped by on a sunday night, the music was mainly techno.","approval, neutral, admiration","[INST] A customer left us a 3-star review: 'if i was back home in seattle, i would consider it a good club, but for vegas one deserves better. cramped and dark. when i stopped by on a sunday night, the music was mainly techno.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'if i was back home in seattle, i would consider it a good club, but for vegas one deserves better. cramped and dark. when i stopped by on a sunday night, the music was mainly techno.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and potentially earn a higher rating, consider the following improvements:

1. Space: Address the issue of cramped and dark areas within the club. This could involve rearranging furniture, increasing lighting, or expanding the venue to provide more room for guests.

2. Music Variety: Offer a more diverse selection of music genres, particularly focusing on catering to a broader audience in Vegas. Consider scheduling different music nights for various genres, such as techno, house, hip-hop, and more."
3,"This location of Hickory Tavern gets an extra star purely for the outdoor seating.  This is a great place to enjoy dining on the patio!  The view of our fair city is great!!\n\nAs for food, it's ok.  I have never had anything that blew me away, but I've never been disappointed, either.  I enjoy their \""build your own\"" salad menu, and the sandwiches and burgers are good.  \n\nThe bigger draw here is the walls that are plastered with TV's, so, it's a bar scene.  At this location it's a trendy crowd.  The wait-staff was really good.  I very much enjoyed our waitress on my most recent visit.\n\nThis is a good place to meet friends after work.. and don't forget to take in that view!","this location of hickory tavern gets an extra star purely for the outdoor seating. this is a great place to enjoy dining on the patio! the view of our fair city is great!! n nas for food, it's ok. i have never had anything that blew me away, but i've never been disappointed, either. i enjoy their build your own salad menu, and the sandwiches and burgers are good. n nthe bigger draw here is the walls that are plastered with tv's, so, it's a bar scene. at this location it's a trendy crowd. the wait staff was really good. i very much enjoyed our waitress on my most recent visit. n nthis is a good place to meet friends after work.. and don't forget to take in that view!","joy, admiration, approval","[INST] A customer left us a 3-star review: 'this location of hickory tavern gets an extra star purely for the outdoor seating. this is a great place to enjoy dining on the patio! the view of our fair city is great!! n nas for food, it's ok. i have never had anything that blew me away, but i've never been disappointed, either. i enjoy their build your own salad menu, and the sandwiches and burgers are good. n nthe bigger draw here is the walls that are plastered with tv's, so, it's a bar scene. at this location it's a trendy crowd. the wait staff was really good. i very much enjoyed our waitress on my most recent visit. n nthis is a good place to meet friends after work.. and don't forget to take in that view!' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this location of hickory tavern gets an extra star purely for the outdoor seating. this is a great place to enjoy dining on the patio! the view of our fair city is great!! n nas for food, it's ok. i have never had anything that blew me away, but i've never been disappointed, either. i enjoy their build your own salad menu, and the sandwiches and burgers are good. n nthe bigger draw here is the walls that are plastered with tv's, so, it's a bar scene. at this location it's a trendy crowd. the wait staff was really good. i very much enjoyed our waitress on my most recent visit. n nthis is a good place to meet friends after work.. and don't forget to take in that view!' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Enhance the food quality: While the customer appreciates the variety and consistency, aim to provide dishes that could potentially ""blow them away."" This could involve refining recipes, sourcing higher-quality ingredients, or experimenting with new menu items.

2. Maintain the outdoor seating: Continue to prioritize the outdoor seating area, ensuring it remains clean, comfortable, and visually appealing. Consider adding additional seating or improving the view if possible."
3,Good hotel. Nothing special or fancy but very clean and very friendly staff.\nRestaurant is completely overpriced. Food is so so. \nMenu has not changed since at least 7 month (could be longer).,good hotel. nothing special or fancy but very clean and very friendly staff. nrestaurant is completely overpriced. food is so so. nmenu has not changed since at least 7 month could be longer .,"admiration, approval, neutral","[INST] A customer left us a 3-star review: 'good hotel. nothing special or fancy but very clean and very friendly staff. nrestaurant is completely overpriced. food is so so. nmenu has not changed since at least 7 month could be longer .' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'good hotel. nothing special or fancy but very clean and very friendly staff. nrestaurant is completely overpriced. food is so so. nmenu has not changed since at least 7 month could be longer .' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Revamp the restaurant menu: Offer a more diverse and frequently updated menu to cater to a wider range of tastes and prevent a sense of monotony.

2. Price adjustment: Review the pricing of the restaurant items to ensure they are competitive and offer good value for money.

3. Enhance food quality: Improve the quality of the food served in the restaurant to meet customer expectations and match the prices charged.

4. Regular staff training: Continuously train our staff to ensure they are knowledgeable about the menu, can provide excellent service, and are able to address customer concerns effectively."
3,We only went one day for breakfast one day and it was worth the money. Lots of choices and options. So many sweet pastries which I love but it breakfast and it not hard to do. Service was pretty good but its a buffet and you get your own food.\n We would do this again if we stay at Harrahs again but not sure that will happen,we only went one day for breakfast one day and it was worth the money. lots of choices and options. so many sweet pastries which i love but it breakfast and it not hard to do. service was pretty good but its a buffet and you get your own food. n we would do this again if we stay at harrahs again but not sure that will happen,"admiration, love, approval","[INST] A customer left us a 3-star review: 'we only went one day for breakfast one day and it was worth the money. lots of choices and options. so many sweet pastries which i love but it breakfast and it not hard to do. service was pretty good but its a buffet and you get your own food. n we would do this again if we stay at harrahs again but not sure that will happen' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'we only went one day for breakfast one day and it was worth the money. lots of choices and options. so many sweet pastries which i love but it breakfast and it not hard to do. service was pretty good but its a buffet and you get your own food. n we would do this again if we stay at harrahs again but not sure that will happen' The customer feels admiration, love, approval. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and encourage a return visit, consider the following improvements:

1. Enhance the breakfast options: While the customer appreciates the variety of sweet pastries, they suggest that breakfast should be more balanced. Consider adding more savory items to cater to a wider range of preferences.

2. Improve the ambiance: Although the service was good, the customer mentions that it's a buffet and they get their own food. To create a more welcoming and enjoyable atmosphere, consider improving the presentation of food, cleanliness, and seating arrangements."
3,small casino area but i did have better luck with the $5 min roulette table beats the hell out of aria $15 min bet. the buffet was good for its price wish they had more food options. free luggage storage great for an early check out an late flight out.,small casino area but i did have better luck with the 5 min roulette table beats the hell out of aria 15 min bet. the buffet was good for its price wish they had more food options. free luggage storage great for an early check out an late flight out.,"desire, admiration, optimism","[INST] A customer left us a 3-star review: 'small casino area but i did have better luck with the 5 min roulette table beats the hell out of aria 15 min bet. the buffet was good for its price wish they had more food options. free luggage storage great for an early check out an late flight out.' The customer feels desire, admiration, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'small casino area but i did have better luck with the 5 min roulette table beats the hell out of aria 15 min bet. the buffet was good for its price wish they had more food options. free luggage storage great for an early check out an late flight out.' The customer feels desire, admiration, optimism. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience, consider the following improvements:

1. Expand the casino area to provide a more spacious gaming environment.

2. Maintain the 5-minute roulette table, as it seems to be a popular and successful feature for the customer.

3. Offer a wider variety of food options in the buffet to cater to diverse tastes and preferences.

4. Consider partnering with other local restaurants or food vendors to provide additional dining choices for customers.

5. Continue offering free luggage storage, as it is appreciated by customers with early checkouts and late flights."
3,"Everyone tells me I should have had one of their burgers. But it was morning and breakfast seemed like the way to go. Silly me. \n\nBreakfast was ok. Nothing to write home about, but it was ok. Hotcakes were kind of chewy (yeah, I'm not sure they should be chewy). My Mom used to say that pancakes should be light and fluffy. My eggs (over easy) were perfect. White all cooked, but yolks still runny. Sausage patties were a little dull. I should have gone with the recommended links. Lesson learned. \n\nWould I go back again? Yep, but I'd have a burger next time . . . even for breakfast.\n\nService was very good. Thank you. \n\nStanding outside in the parking lot after wards saying goodbye to my dining companion, we noticed that one of their three (3) American flags was hanging upside down. Did that mean they were in distress? A little bit in distress? Two were right side up. Or did someone just put it up wrong and not notice? Or perhaps it was a signal for breakfast and now that it was almost lunch the distress was over. Before my companion could go in and let them know, an employee came out and reversed the distress signal. Whew! Burger anyone?","everyone tells me i should have had one of their burgers. but it was morning and breakfast seemed like the way to go. silly me. n nbreakfast was ok. nothing to write home about, but it was ok. hotcakes were kind of chewy yeah, i'm not sure they should be chewy . my mom used to say that pancakes should be light and fluffy. my eggs over easy were perfect. white all cooked, but yolks still runny. sausage patties were a little dull. i should have gone with the recommended links. lesson learned. n nwould i go back again? yep, but i'd have a burger next time . . . even for breakfast. n nservice was very good. thank you. n nstanding outside in the parking lot after wards saying goodbye to my dining companion, we noticed that one of their three 3 american flags was hanging upside down. did that mean they were in distress? a little bit in distress? two were right side up. or did someone just put it up wrong and not notice? or perhaps it was a signal for breakfast and now that it was almost lunch the distress was over. before my companion could go in and let them know, an employee came out and reversed the distress signal. whew! burger anyone?","approval, neutral, realization","[INST] A customer left us a 3-star review: 'everyone tells me i should have had one of their burgers. but it was morning and breakfast seemed like the way to go. silly me. n nbreakfast was ok. nothing to write home about, but it was ok. hotcakes were kind of chewy yeah, i'm not sure they should be chewy . my mom used to say that pancakes should be light and fluffy. my eggs over easy were perfect. white all cooked, but yolks still runny. sausage patties were a little dull. i should have gone with the recommended links. lesson learned. n nwould i go back again? yep, but i'd have a burger next time . . . even for breakfast. n nservice was very good. thank you. n nstanding outside in the parking lot after wards saying goodbye to my dining companion, we noticed that one of their three 3 american flags was hanging upside down. did that mean they were in distress? a little bit in distress? two were right side up. or did someone just put it up wrong and not notice? or perhaps it was a signal for breakfast and now that it was almost lunch the distress was over. before my companion could go in and let them know, an employee came out and reversed the distress signal. whew! burger anyone?' The customer feels approval, neutral, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'everyone tells me i should have had one of their burgers. but it was morning and breakfast seemed like the way to go. silly me. n nbreakfast was ok. nothing to write home about, but it was ok. hotcakes were kind of chewy yeah, i'm not sure they should be chewy . my mom used to say that pancakes should be light and fluffy. my eggs over easy were perfect. white all cooked, but yolks still runny. sausage patties were a little dull. i should have gone with the recommended links. lesson learned. n nwould i go back again? yep, but i'd have a burger next time . . . even for breakfast. n nservice was very good. thank you. n nstanding outside in the parking lot after wards saying goodbye to my dining companion, we noticed that one of their three 3 american flags was hanging upside down. did that mean they were in distress? a little bit in distress? two were right side up. or did someone just put it up wrong and not notice? or perhaps it was a signal for breakfast and now that it was almost lunch the distress was over. before my companion could go in and let them know, an employee came out and reversed the distress signal. whew! burger anyone?' The customer feels approval, neutral, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following actions:

1. Enhance pancake quality: Address the issue of chewy pancakes by adjusting the recipe or cooking process to ensure they are light and fluffy as the customer expects.

2. Offer breakfast options beyond burgers: Since the customer regretted not trying a burger for breakfast, consider expanding your breakfast menu to include more diverse options, such as breakfast burgers or other unique dishes that could appeal to customers in the morning.

3. Improve signage: Ensure that American flags and other signage are properly displayed to avoid any confusion or misinterpretation."
3,"This review is based on a single dinner at Cafe Bellagio.\n\nThe first thing I noticed was the nice opulent decor, followed by friendly greetings by the hostess and our server, Julie K.  The meal then began with a warm tasty roll and butter, followed by a good Crab Dip spread on toasted baguette slices.  But the dip could have been creamier.\n\nA crock of French Onion Soup with well-melted Gruyere Cheese was excellent, and dense Meatloaf topped by Brown Gravy and mushrooms was very good with Mashed Potatoes and Green Beans.  Unfortunately, the chef read the ticket wrong, and Diane had to send her medium burger back to receive a medium rare replacement.  Then she pronounced her Bacon Cheddar Cheeseburger with Parmesan Fries as tasting very good.\n\n3-1/2 stars overall!  We will likely return for another meal when we are in close proximity somewhere on the Strip as dinner time strikes, and have no other dining plans.","this review is based on a single dinner at cafe bellagio. n nthe first thing i noticed was the nice opulent decor, followed by friendly greetings by the hostess and our server, julie k. the meal then began with a warm tasty roll and butter, followed by a good crab dip spread on toasted baguette slices. but the dip could have been creamier. n na crock of french onion soup with well melted gruyere cheese was excellent, and dense meatloaf topped by brown gravy and mushrooms was very good with mashed potatoes and green beans. unfortunately, the chef read the ticket wrong, and diane had to send her medium burger back to receive a medium rare replacement. then she pronounced her bacon cheddar cheeseburger with parmesan fries as tasting very good. n n3 1 2 stars overall! we will likely return for another meal when we are in close proximity somewhere on the strip as dinner time strikes, and have no other dining plans.","admiration, neutral, approval","[INST] A customer left us a 3-star review: 'this review is based on a single dinner at cafe bellagio. n nthe first thing i noticed was the nice opulent decor, followed by friendly greetings by the hostess and our server, julie k. the meal then began with a warm tasty roll and butter, followed by a good crab dip spread on toasted baguette slices. but the dip could have been creamier. n na crock of french onion soup with well melted gruyere cheese was excellent, and dense meatloaf topped by brown gravy and mushrooms was very good with mashed potatoes and green beans. unfortunately, the chef read the ticket wrong, and diane had to send her medium burger back to receive a medium rare replacement. then she pronounced her bacon cheddar cheeseburger with parmesan fries as tasting very good. n n3 1 2 stars overall! we will likely return for another meal when we are in close proximity somewhere on the strip as dinner time strikes, and have no other dining plans.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this review is based on a single dinner at cafe bellagio. n nthe first thing i noticed was the nice opulent decor, followed by friendly greetings by the hostess and our server, julie k. the meal then began with a warm tasty roll and butter, followed by a good crab dip spread on toasted baguette slices. but the dip could have been creamier. n na crock of french onion soup with well melted gruyere cheese was excellent, and dense meatloaf topped by brown gravy and mushrooms was very good with mashed potatoes and green beans. unfortunately, the chef read the ticket wrong, and diane had to send her medium burger back to receive a medium rare replacement. then she pronounced her bacon cheddar cheeseburger with parmesan fries as tasting very good. n n3 1 2 stars overall! we will likely return for another meal when we are in close proximity somewhere on the strip as dinner time strikes, and have no other dining plans.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance the consistency of dishes: The customer appreciated the meal overall, but mentioned that the crab dip could have been creamier. We can work on standardizing the preparation of our dishes to ensure a consistent level of quality.

2. Improve kitchen communication: A miscommunication between the kitchen and the server led to a mistake with the customer's order. Enhancing communication between these departments can help prevent such errors in the future.

3. Maintain the high level of service: The customer praised the friendly greetings by the hostess and server, Julie K."
3,"I gave this place three stars for these reasons:\n* good tasty foods. we had thecalamari fritti (fried calamari appetizers), spaghetti carbonara, osso buco (pork shank marinated in some spicy tomato-based sauce with risotto). The calamari fritti is one of the best I've ever eaten in Madison, and I am always picky about my squid.\n* BIG portions, we could not finish everything in one meal, although my husband and I were normally not light eaters.\n* reasonable price, especially since the restaurant is located on State St. and the portions are big.  However, I wish they can serve smaller portions of foods for less price.\n* good bread and relaxing italian ambience\n*a very friendly and good customer service (we got there at 9:30pm and left after the restaurant closed. When I told the waiter I wanted my osso buco to go and I would like some extra sauce if they have any left, the waiter asked the kitchen staff to make more sauce. I was soo impressed with this service).","i gave this place three stars for these reasons n good tasty foods. we had thecalamari fritti fried calamari appetizers , spaghetti carbonara, osso buco pork shank marinated in some spicy tomato based sauce with risotto . the calamari fritti is one of the best i've ever eaten in madison, and i am always picky about my squid. n big portions, we could not finish everything in one meal, although my husband and i were normally not light eaters. n reasonable price, especially since the restaurant is located on state st. and the portions are big. however, i wish they can serve smaller portions of foods for less price. n good bread and relaxing italian ambience n a very friendly and good customer service we got there at 9 30pm and left after the restaurant closed. when i told the waiter i wanted my osso buco to go and i would like some extra sauce if they have any left, the waiter asked the kitchen staff to make more sauce. i was soo impressed with this service .","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'i gave this place three stars for these reasons n good tasty foods. we had thecalamari fritti fried calamari appetizers , spaghetti carbonara, osso buco pork shank marinated in some spicy tomato based sauce with risotto . the calamari fritti is one of the best i've ever eaten in madison, and i am always picky about my squid. n big portions, we could not finish everything in one meal, although my husband and i were normally not light eaters. n reasonable price, especially since the restaurant is located on state st. and the portions are big. however, i wish they can serve smaller portions of foods for less price. n good bread and relaxing italian ambience n a very friendly and good customer service we got there at 9 30pm and left after the restaurant closed. when i told the waiter i wanted my osso buco to go and i would like some extra sauce if they have any left, the waiter asked the kitchen staff to make more sauce. i was soo impressed with this service .' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i gave this place three stars for these reasons n good tasty foods. we had thecalamari fritti fried calamari appetizers , spaghetti carbonara, osso buco pork shank marinated in some spicy tomato based sauce with risotto . the calamari fritti is one of the best i've ever eaten in madison, and i am always picky about my squid. n big portions, we could not finish everything in one meal, although my husband and i were normally not light eaters. n reasonable price, especially since the restaurant is located on state st. and the portions are big. however, i wish they can serve smaller portions of foods for less price. n good bread and relaxing italian ambience n a very friendly and good customer service we got there at 9 30pm and left after the restaurant closed. when i told the waiter i wanted my osso buco to go and i would like some extra sauce if they have any left, the waiter asked the kitchen staff to make more sauce. i was soo impressed with this service .' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Offer smaller portion sizes at a lower price point, catering to customers who prefer smaller meals.
2. Maintain the high-quality food and service, ensuring consistency in taste and presentation.
3. Consider offering takeout options for popular dishes, such as the Osso Buco, to accommodate customers who may not be able to finish their meal in one sitting.
4. Continue providing excellent customer service, going above and beyond to meet customer requests, such as providing extra sauce for takeout orders.
5. Consider offering a loyalty program or discounts for frequent diners to encourage repeat business."
3,Quick review:\n\nWe ate at the sushi place inside and it was delicious! My boyfriend loves it here just because they offer crapless craps... I can safely say that we will probably stop by on our next trip.,quick review n nwe ate at the sushi place inside and it was delicious! my boyfriend loves it here just because they offer crapless craps... i can safely say that we will probably stop by on our next trip.,"love, admiration, joy","[INST] A customer left us a 3-star review: 'quick review n nwe ate at the sushi place inside and it was delicious! my boyfriend loves it here just because they offer crapless craps... i can safely say that we will probably stop by on our next trip.' The customer feels love, admiration, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'quick review n nwe ate at the sushi place inside and it was delicious! my boyfriend loves it here just because they offer crapless craps... i can safely say that we will probably stop by on our next trip.' The customer feels love, admiration, joy. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience, consider the following improvements:

1. Maintain the quality of the sushi: Since the customer appreciates the food, ensure consistency in taste and quality.

2. Highlight unique offerings: The ""crapless craps"" seem to be a unique selling point. Emphasize this aspect more in marketing materials or menus to attract more customers like the reviewer.

3. Improve ambiance: A pleasant dining environment can contribute to a more enjoyable experience. Consider updating the decor, music, or lighting to create a more inviting atmosphere."
3,"Nothing really special about this hotel within the hotel besides maybe shorter check in lines which is nice and asain themed room. Basically this just seems like they tried to do something special with some old space and while its nice its not really 5 star worthy.   The problem is Caesars palace is old and has horrible customer service.  Everything is slow and understaffed.   Wynn, Bellegio and Venetian are all better places to stay.","nothing really special about this hotel within the hotel besides maybe shorter check in lines which is nice and asain themed room. basically this just seems like they tried to do something special with some old space and while its nice its not really 5 star worthy. the problem is caesars palace is old and has horrible customer service. everything is slow and understaffed. wynn, bellegio and venetian are all better places to stay.","disappointment, annoyance, disapproval","[INST] A customer left us a 3-star review: 'nothing really special about this hotel within the hotel besides maybe shorter check in lines which is nice and asain themed room. basically this just seems like they tried to do something special with some old space and while its nice its not really 5 star worthy. the problem is caesars palace is old and has horrible customer service. everything is slow and understaffed. wynn, bellegio and venetian are all better places to stay.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'nothing really special about this hotel within the hotel besides maybe shorter check in lines which is nice and asain themed room. basically this just seems like they tried to do something special with some old space and while its nice its not really 5 star worthy. the problem is caesars palace is old and has horrible customer service. everything is slow and understaffed. wynn, bellegio and venetian are all better places to stay.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Enhance Customer Service: Train staff to provide prompt, friendly, and efficient service. This includes speeding up check-in and check-out processes, as well as addressing customer inquiries and complaints in a timely and professional manner.

2. Staffing: Ensure that there are enough staff members on duty to handle the number of guests effectively. This will help reduce wait times and improve the overall guest experience.

3. Upgrade Facilities: Invest in renovating and modernizing the hotel to improve its overall appearance and amenities."
3,"It's good.....but it's lacking a signature dish or two....or three.\n\nAlso, after trying Bacchanal (Caesar's Palace) and Wicked Spoon (Cosmopolitan), everything else is also-rans. They have to create an amazing experience or a dish that would match or better the two that I mentioned. \n\nDon't get me wrong here, the place is nice, clean, spacious and bright and the dishes are nicely prepared with their own sections. \n\nBut it lacks that umph. Yes, they have every kind of similar food items served at other buffet places, and one would expect something elegant, especially located inside the Aria. \n\nAt least I used my hotel credit on the place; otherwise, I wouldn't pay to return if given the chance with so many better buffet options in Vegas.","it's good.....but it's lacking a signature dish or two....or three. n nalso, after trying bacchanal caesar's palace and wicked spoon cosmopolitan , everything else is also rans. they have to create an amazing experience or a dish that would match or better the two that i mentioned. n ndon't get me wrong here, the place is nice, clean, spacious and bright and the dishes are nicely prepared with their own sections. n nbut it lacks that umph. yes, they have every kind of similar food items served at other buffet places, and one would expect something elegant, especially located inside the aria. n nat least i used my hotel credit on the place otherwise, i wouldn't pay to return if given the chance with so many better buffet options in vegas.","admiration, neutral, approval","[INST] A customer left us a 3-star review: 'it's good.....but it's lacking a signature dish or two....or three. n nalso, after trying bacchanal caesar's palace and wicked spoon cosmopolitan , everything else is also rans. they have to create an amazing experience or a dish that would match or better the two that i mentioned. n ndon't get me wrong here, the place is nice, clean, spacious and bright and the dishes are nicely prepared with their own sections. n nbut it lacks that umph. yes, they have every kind of similar food items served at other buffet places, and one would expect something elegant, especially located inside the aria. n nat least i used my hotel credit on the place otherwise, i wouldn't pay to return if given the chance with so many better buffet options in vegas.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'it's good.....but it's lacking a signature dish or two....or three. n nalso, after trying bacchanal caesar's palace and wicked spoon cosmopolitan , everything else is also rans. they have to create an amazing experience or a dish that would match or better the two that i mentioned. n ndon't get me wrong here, the place is nice, clean, spacious and bright and the dishes are nicely prepared with their own sections. n nbut it lacks that umph. yes, they have every kind of similar food items served at other buffet places, and one would expect something elegant, especially located inside the aria. n nat least i used my hotel credit on the place otherwise, i wouldn't pay to return if given the chance with so many better buffet options in vegas.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Develop a signature dish or dishes that set us apart from other buffet options in Vegas. This could be a unique combination of flavors, presentation, or a dish that is exclusive to our buffet.

2. Enhance the overall dining experience by creating an atmosphere that matches the elegance of Aria. This could involve live music, themed nights, or improved decor.

3. Compare our offerings with Bacchanal at Caesars Palace and Wicked Spoon at the Cosmopolitan to identify areas where we can improve."
3,"Love this place! Service can be pretty slow with the cocktail girls, but the atmosphere is like no other bar! Sand in your feet beer in your hand!  Literally!  We went for Halloween and had a great time! But there were some gross creepy crawlers around, and I don't think it was apart of the Halloween decor...anyways definitely a good time!","love this place! service can be pretty slow with the cocktail girls, but the atmosphere is like no other bar! sand in your feet beer in your hand! literally! we went for halloween and had a great time! but there were some gross creepy crawlers around, and i don't think it was apart of the halloween decor...anyways definitely a good time!","love, admiration, joy","[INST] A customer left us a 3-star review: 'love this place! service can be pretty slow with the cocktail girls, but the atmosphere is like no other bar! sand in your feet beer in your hand! literally! we went for halloween and had a great time! but there were some gross creepy crawlers around, and i don't think it was apart of the halloween decor...anyways definitely a good time!' The customer feels love, admiration, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'love this place! service can be pretty slow with the cocktail girls, but the atmosphere is like no other bar! sand in your feet beer in your hand! literally! we went for halloween and had a great time! but there were some gross creepy crawlers around, and i don't think it was apart of the halloween decor...anyways definitely a good time!' The customer feels love, admiration, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Speed up service, particularly for cocktails, to meet customer expectations. This could involve training staff to work more efficiently, improving the bar setup, or increasing staff during peak hours.

2. Address the issue of insects in the area. This could involve a more thorough cleaning routine, pest control measures, or educating staff to be more vigilant about cleanliness.

3. Maintain the unique atmosphere that the customer appreciates, but ensure it's consistent and not just for special occasions like Halloween."
3,"Let me preface this review by saying I got a Groupon, had I paid regular price for admission I think I would have been disappointed. However for $15 for both of us we had a great time! It is off the beaten path of the strip and was a fun different kind of museum experience. I really liked the portion that gave history on the porn industry and first amendment, that was very interesting. \n\nBe sure to check out the sculpture of the 1,000 penny penis, a must see for sure! Also, they have some props from the Star Wars film which was pretty fun to see. However, it really could have been curated better. Some of the information on the time lines were confusing, for example why are they telling me about marijuana law, did I miss something? \n\nOverall, it was a fun off strip thing to do but unless you want to sit down and watch some vintage porno movies on the second floor it'll only take about an hour to see.","let me preface this review by saying i got a groupon, had i paid regular price for admission i think i would have been disappointed. however for 15 for both of us we had a great time! it is off the beaten path of the strip and was a fun different kind of museum experience. i really liked the portion that gave history on the porn industry and first amendment, that was very interesting. n nbe sure to check out the sculpture of the 1,000 penny penis, a must see for sure! also, they have some props from the star wars film which was pretty fun to see. however, it really could have been curated better. some of the information on the time lines were confusing, for example why are they telling me about marijuana law, did i miss something? n noverall, it was a fun off strip thing to do but unless you want to sit down and watch some vintage porno movies on the second floor it'll only take about an hour to see.","joy, admiration, approval","[INST] A customer left us a 3-star review: 'let me preface this review by saying i got a groupon, had i paid regular price for admission i think i would have been disappointed. however for 15 for both of us we had a great time! it is off the beaten path of the strip and was a fun different kind of museum experience. i really liked the portion that gave history on the porn industry and first amendment, that was very interesting. n nbe sure to check out the sculpture of the 1,000 penny penis, a must see for sure! also, they have some props from the star wars film which was pretty fun to see. however, it really could have been curated better. some of the information on the time lines were confusing, for example why are they telling me about marijuana law, did i miss something? n noverall, it was a fun off strip thing to do but unless you want to sit down and watch some vintage porno movies on the second floor it'll only take about an hour to see.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'let me preface this review by saying i got a groupon, had i paid regular price for admission i think i would have been disappointed. however for 15 for both of us we had a great time! it is off the beaten path of the strip and was a fun different kind of museum experience. i really liked the portion that gave history on the porn industry and first amendment, that was very interesting. n nbe sure to check out the sculpture of the 1,000 penny penis, a must see for sure! also, they have some props from the star wars film which was pretty fun to see. however, it really could have been curated better. some of the information on the time lines were confusing, for example why are they telling me about marijuana law, did i miss something? n noverall, it was a fun off strip thing to do but unless you want to sit down and watch some vintage porno movies on the second floor it'll only take about an hour to see.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Clarify the museum's content: Ensure that the information provided is clear and easy to understand, especially when discussing topics like marijuana law in the context of the museum's focus on the porn industry and First Amendment.

2. Improve signage and explanations: Provide clearer signage and explanations for exhibits to help visitors better understand the connections between different topics and the museum's overall theme.

3. Offer guided tours: Offering guided tours could help visitors better understand the museum's content and context, making their experience more enjoyable and informative."
3,"A small resort for a weekend get away.  The rooms comes with a full size kitchen, half size frig, and a small stacked washer drier.  It's a lovely little place to spend a quiet time away.  The pools are large with a hideaway jacuzzi area to relax it.  DVD rentals in the front for entertainment and room service from their on-site restaurant.  (You can order into the room after hours if the restaurant is closed.)  There's free wi-fi if you want to bring your computer for things.  Parking was kind of a issue since the spaces were small and the lot was very full despite it being off-season.  Friendly staff and quiet please made for a nice relaxing weekend retreat.  There's a steep $35 cleaning fee that is charged at the end so take it into account when you're budging.","a small resort for a weekend get away. the rooms comes with a full size kitchen, half size frig, and a small stacked washer drier. it's a lovely little place to spend a quiet time away. the pools are large with a hideaway jacuzzi area to relax it. dvd rentals in the front for entertainment and room service from their on site restaurant. you can order into the room after hours if the restaurant is closed. there's free wi fi if you want to bring your computer for things. parking was kind of a issue since the spaces were small and the lot was very full despite it being off season. friendly staff and quiet please made for a nice relaxing weekend retreat. there's a steep 35 cleaning fee that is charged at the end so take it into account when you're budging.","approval, admiration, neutral","[INST] A customer left us a 3-star review: 'a small resort for a weekend get away. the rooms comes with a full size kitchen, half size frig, and a small stacked washer drier. it's a lovely little place to spend a quiet time away. the pools are large with a hideaway jacuzzi area to relax it. dvd rentals in the front for entertainment and room service from their on site restaurant. you can order into the room after hours if the restaurant is closed. there's free wi fi if you want to bring your computer for things. parking was kind of a issue since the spaces were small and the lot was very full despite it being off season. friendly staff and quiet please made for a nice relaxing weekend retreat. there's a steep 35 cleaning fee that is charged at the end so take it into account when you're budging.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'a small resort for a weekend get away. the rooms comes with a full size kitchen, half size frig, and a small stacked washer drier. it's a lovely little place to spend a quiet time away. the pools are large with a hideaway jacuzzi area to relax it. dvd rentals in the front for entertainment and room service from their on site restaurant. you can order into the room after hours if the restaurant is closed. there's free wi fi if you want to bring your computer for things. parking was kind of a issue since the spaces were small and the lot was very full despite it being off season. friendly staff and quiet please made for a nice relaxing weekend retreat. there's a steep 35 cleaning fee that is charged at the end so take it into account when you're budging.' The customer feels approval, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Address the parking issue: Provide larger parking spaces or manage the parking lot more efficiently to accommodate more vehicles, especially during off-season.

2. Improve communication about fees: Clearly communicate the cleaning fee in the booking process or on the property, so customers are aware of the additional charge and can budget accordingly.

3. Enhance parking management: Implement a parking reservation system or offer valet parking services to ensure a smoother parking experience for guests.

4. Consider offering larger appliances: Upgrade the size of the refrigerator and washer/dryer units to better meet customer expectations."
3,"Nothing special. Free Internet but connectivity is sporadic at times and capable bandwidth is limited due to non-trunking, cheap service.\nSandwiches are above-average priced for a below average portion/sandwich-content.\nCustomer Service is top level, in the industry.","nothing special. free internet but connectivity is sporadic at times and capable bandwidth is limited due to non trunking, cheap service. nsandwiches are above average priced for a below average portion sandwich content. ncustomer service is top level, in the industry.","neutral, approval, admiration","[INST] A customer left us a 3-star review: 'nothing special. free internet but connectivity is sporadic at times and capable bandwidth is limited due to non trunking, cheap service. nsandwiches are above average priced for a below average portion sandwich content. ncustomer service is top level, in the industry.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'nothing special. free internet but connectivity is sporadic at times and capable bandwidth is limited due to non trunking, cheap service. nsandwiches are above average priced for a below average portion sandwich content. ncustomer service is top level, in the industry.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Internet Connectivity: Investigate and address the sporadic connectivity issues with our internet service. Consider upgrading to a trunked system to improve bandwidth and stability.

2. Sandwich Quality: Review the pricing and portion sizes of our sandwiches. Consider offering more value for the price or adjusting the pricing to better reflect the quality of the sandwiches.

3. Maintain High Customer Service: Continue to prioritize excellent customer service, as this is an area where we excel according to the customer's feedback."
3,Must visit if your in downtown Montreal! Atmosphere is welcoming. Music is good and upstairs has outdoor lounging. The only problem is the bar gets very crowded as well as the dance floor which makes it difficult to maneuver because the people don't move for shit,must visit if your in downtown montreal! atmosphere is welcoming. music is good and upstairs has outdoor lounging. the only problem is the bar gets very crowded as well as the dance floor which makes it difficult to maneuver because the people don't move for shit,"disappointment, annoyance, neutral","[INST] A customer left us a 3-star review: 'must visit if your in downtown montreal! atmosphere is welcoming. music is good and upstairs has outdoor lounging. the only problem is the bar gets very crowded as well as the dance floor which makes it difficult to maneuver because the people don't move for shit' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'must visit if your in downtown montreal! atmosphere is welcoming. music is good and upstairs has outdoor lounging. the only problem is the bar gets very crowded as well as the dance floor which makes it difficult to maneuver because the people don't move for shit' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider implementing the following strategies:

1. Crowd Management: Implement a more effective crowd management system to ensure the bar and dance floor areas are not excessively crowded. This could involve limiting the number of patrons during peak hours, or designating specific times for different types of events (e.g., live music, DJ nights, etc.).

2. Etiquette Reminders: Remind patrons to be mindful of others and to move around the bar and dance floor considerately. This could be done through signage, announcements, or staff reminders."
3,"This spot is great had a little trouble checking in as the system went down right when we got there, the free breakfast from 6-9am made up for the lost time will be checking out all the other spots that offer free breakfast for now on now that i know they exsist","this spot is great had a little trouble checking in as the system went down right when we got there, the free breakfast from 6 9am made up for the lost time will be checking out all the other spots that offer free breakfast for now on now that i know they exsist","admiration, disappointment, neutral","[INST] A customer left us a 3-star review: 'this spot is great had a little trouble checking in as the system went down right when we got there, the free breakfast from 6 9am made up for the lost time will be checking out all the other spots that offer free breakfast for now on now that i know they exsist' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this spot is great had a little trouble checking in as the system went down right when we got there, the free breakfast from 6 9am made up for the lost time will be checking out all the other spots that offer free breakfast for now on now that i know they exsist' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Improve system reliability: Ensure that the check-in system is always operational and reliable to avoid any inconvenience for customers.

2. Offer extended breakfast hours: The customer appreciated the free breakfast, but it was only available from 6-9am. Extending these hours or offering additional food options might encourage them to return.

3. Communicate system issues: If there are any system issues that may affect the customer's experience, make sure to communicate this proactively. This could include sending an email or text message to notify customers of any potential delays or issues."
3,"3 1/2 STARS\n\nThis is Marriott's TIME-SHARE complex across from their luxury hotel. We traded a time-share for a week here in May. I must say, the place was packed - it appeared to be fully occupied.\n\nOur room was small but just fine for us. The employees were all friendly and the grounds were kept in good shape.\n\nWe found this to be a good place to use as a base for a week's holiday while taking day-trips to the Grand Canyon, Sedona, Prescott, Scottsdale, the Phoenix Botanical Garden, and so on...","3 1 2 stars n nthis is marriott's time share complex across from their luxury hotel. we traded a time share for a week here in may. i must say, the place was packed it appeared to be fully occupied. n nour room was small but just fine for us. the employees were all friendly and the grounds were kept in good shape. n nwe found this to be a good place to use as a base for a week's holiday while taking day trips to the grand canyon, sedona, prescott, scottsdale, the phoenix botanical garden, and so on...","neutral, approval, admiration","[INST] A customer left us a 3-star review: '3 1 2 stars n nthis is marriott's time share complex across from their luxury hotel. we traded a time share for a week here in may. i must say, the place was packed it appeared to be fully occupied. n nour room was small but just fine for us. the employees were all friendly and the grounds were kept in good shape. n nwe found this to be a good place to use as a base for a week's holiday while taking day trips to the grand canyon, sedona, prescott, scottsdale, the phoenix botanical garden, and so on...' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: '3 1 2 stars n nthis is marriott's time share complex across from their luxury hotel. we traded a time share for a week here in may. i must say, the place was packed it appeared to be fully occupied. n nour room was small but just fine for us. the employees were all friendly and the grounds were kept in good shape. n nwe found this to be a good place to use as a base for a week's holiday while taking day trips to the grand canyon, sedona, prescott, scottsdale, the phoenix botanical garden, and so on...' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and potentially increase their satisfaction, consider the following improvements:

1. Address overcrowding: If the property was fully occupied during the customer's stay, consider implementing strategies to manage occupancy levels more effectively, ensuring a comfortable experience for all guests.

2. Offer larger room options: Although the customer found the room ""just fine,"" offering larger room options may cater to customers seeking more spacious accommodations.

3. Improve communication: Ensure that customers are informed about the property's occupancy levels prior to their arrival, so they can better plan their itinerary and expectations."
3,This is a great option to Border Grill at Mandalay Bay. The food was decent and the prices were a bit lower than other places. It's a casual atmosphere with friendly service. I would surely go again for quick and cheap eats.,this is a great option to border grill at mandalay bay. the food was decent and the prices were a bit lower than other places. it's a casual atmosphere with friendly service. i would surely go again for quick and cheap eats.,"admiration, approval, optimism","[INST] A customer left us a 3-star review: 'this is a great option to border grill at mandalay bay. the food was decent and the prices were a bit lower than other places. it's a casual atmosphere with friendly service. i would surely go again for quick and cheap eats.' The customer feels admiration, approval, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this is a great option to border grill at mandalay bay. the food was decent and the prices were a bit lower than other places. it's a casual atmosphere with friendly service. i would surely go again for quick and cheap eats.' The customer feels admiration, approval, optimism. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and potentially increase their rating, consider the following improvements:

1. Maintain the affordable pricing: Continue offering competitive prices to keep the customer satisfied with the value they receive.

2. Enhance food quality: While the customer found the food decent, aiming for a higher standard could lead to a 4 or 5-star review. This could involve improving ingredients, presentation, or taste.

3. Consistent friendly service: Ensure that the friendly service the customer experienced is a standard across all shifts and team members.

4. Consider offering additional options: Offering a wider variety of menu items could cater to the customer's future visits and preferences."
3,"This place is ok, the menu has a good selection of foods and the staff seemed friendly enough.  It was crowded so it took a little while to get our table and our food, however the decor of the place keeps your mind off of the wait time.  \n\nThe food is average, I cannot say it was horrible, but it was not memorable enough to say that it was fantastic.  There are many other choices of places to eat, however, if I find myself in an area with an Elephant Bar, I know what to expect going in.\n\nI know the staff vary from place to place, I have been here once before and sat in the bar with a friend and I can say the bartendar, a young girl was not the most pleasant.  She was nice and took care of us, but her sense of humor was not a warm and welcoming persoanlity, it is like she was there because it was a job and nothing more.  \n\nIf you are hungry this is not a bad place and know you will get ok food here, but do not expect a gourmet meal.  Friendly service is a toss up by place and person you deal with I guess, but like I said I would go here again if needed.","this place is ok, the menu has a good selection of foods and the staff seemed friendly enough. it was crowded so it took a little while to get our table and our food, however the decor of the place keeps your mind off of the wait time. n nthe food is average, i cannot say it was horrible, but it was not memorable enough to say that it was fantastic. there are many other choices of places to eat, however, if i find myself in an area with an elephant bar, i know what to expect going in. n ni know the staff vary from place to place, i have been here once before and sat in the bar with a friend and i can say the bartendar, a young girl was not the most pleasant. she was nice and took care of us, but her sense of humor was not a warm and welcoming persoanlity, it is like she was there because it was a job and nothing more. n nif you are hungry this is not a bad place and know you will get ok food here, but do not expect a gourmet meal. friendly service is a toss up by place and person you deal with i guess, but like i said i would go here again if needed.","approval, admiration, disapproval","[INST] A customer left us a 3-star review: 'this place is ok, the menu has a good selection of foods and the staff seemed friendly enough. it was crowded so it took a little while to get our table and our food, however the decor of the place keeps your mind off of the wait time. n nthe food is average, i cannot say it was horrible, but it was not memorable enough to say that it was fantastic. there are many other choices of places to eat, however, if i find myself in an area with an elephant bar, i know what to expect going in. n ni know the staff vary from place to place, i have been here once before and sat in the bar with a friend and i can say the bartendar, a young girl was not the most pleasant. she was nice and took care of us, but her sense of humor was not a warm and welcoming persoanlity, it is like she was there because it was a job and nothing more. n nif you are hungry this is not a bad place and know you will get ok food here, but do not expect a gourmet meal. friendly service is a toss up by place and person you deal with i guess, but like i said i would go here again if needed.' The customer feels approval, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this place is ok, the menu has a good selection of foods and the staff seemed friendly enough. it was crowded so it took a little while to get our table and our food, however the decor of the place keeps your mind off of the wait time. n nthe food is average, i cannot say it was horrible, but it was not memorable enough to say that it was fantastic. there are many other choices of places to eat, however, if i find myself in an area with an elephant bar, i know what to expect going in. n ni know the staff vary from place to place, i have been here once before and sat in the bar with a friend and i can say the bartendar, a young girl was not the most pleasant. she was nice and took care of us, but her sense of humor was not a warm and welcoming persoanlity, it is like she was there because it was a job and nothing more. n nif you are hungry this is not a bad place and know you will get ok food here, but do not expect a gourmet meal. friendly service is a toss up by place and person you deal with i guess, but like i said i would go here again if needed.' The customer feels approval, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Reduce wait times: Improve the seating and ordering process to minimize wait times, especially during peak hours.

2. Enhance food quality: Strive to offer a more memorable dining experience by improving the quality of the food, aiming for a gourmet level that sets us apart from other options.

3. Train staff on customer service: Provide training to staff on how to create a warm and welcoming atmosphere, focusing on improving their interpersonal skills and sense of humor."
3,Mid day and weekday so I was t the only one in the store.  The young man who worked there knew what I was looking for and helped me find it then I mentioned protein bars and he said most people really like the quest bars... and I remember reading quite a few reviews online for another place where people were looking for them at a better price.  Lots of flavors (I get so sick of chocolate protein bars/drink) and on sale so I bought a dozen.  I hope they are as good as everyone says!!!,mid day and weekday so i was t the only one in the store. the young man who worked there knew what i was looking for and helped me find it then i mentioned protein bars and he said most people really like the quest bars... and i remember reading quite a few reviews online for another place where people were looking for them at a better price. lots of flavors i get so sick of chocolate protein bars drink and on sale so i bought a dozen. i hope they are as good as everyone says!!!,"optimism, disappointment, desire","[INST] A customer left us a 3-star review: 'mid day and weekday so i was t the only one in the store. the young man who worked there knew what i was looking for and helped me find it then i mentioned protein bars and he said most people really like the quest bars... and i remember reading quite a few reviews online for another place where people were looking for them at a better price. lots of flavors i get so sick of chocolate protein bars drink and on sale so i bought a dozen. i hope they are as good as everyone says!!!' The customer feels optimism, disappointment, desire. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'mid day and weekday so i was t the only one in the store. the young man who worked there knew what i was looking for and helped me find it then i mentioned protein bars and he said most people really like the quest bars... and i remember reading quite a few reviews online for another place where people were looking for them at a better price. lots of flavors i get so sick of chocolate protein bars drink and on sale so i bought a dozen. i hope they are as good as everyone says!!!' The customer feels optimism, disappointment, desire. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can:

1. Provide more options for protein bars beyond Quest bars, considering the customer's preference for variety and dislike of chocolate-flavored protein bars.
2. Offer competitive pricing on protein bars to match or beat other stores mentioned by the customer.
3. Train our staff to ask more about the customer's preferences and needs, so they can provide more personalized recommendations.
4. Ensure that staff members are knowledgeable about the products and prices of various protein bars, to help customers make informed decisions.
5. Offer a wider range of flavors for protein bars to cater to customers who may get sick of certain flavors."
3,"As a rule, probably not one of the places I would venture to, as places on strip are over-rated and overpriced?? The service was very good, the food okay,as the portion are small for the price(on appetizers). My lamb chop was peppery, and lack a little flavor,, did not care for the brown sauce drizzle around it. I tried my friend's scallops, it was yummier.... The white peach margaritas were great, would of had a few more , but not at $14 ea,, maybe they need to sell it cheaper by a pitcher...I loved, the tiger shrimp tamale,, yummy-o.. Dessert were top notch, tasty.. Yes we had to order a couple of the tiger apps and blue pancake with duck,as all apps are only one on plate, if you are sharing a taste, more than a bite, the price adds up $$$$..","as a rule, probably not one of the places i would venture to, as places on strip are over rated and overpriced?? the service was very good, the food okay,as the portion are small for the price on appetizers . my lamb chop was peppery, and lack a little flavor,, did not care for the brown sauce drizzle around it. i tried my friend's scallops, it was yummier.... the white peach margaritas were great, would of had a few more , but not at 14 ea,, maybe they need to sell it cheaper by a pitcher...i loved, the tiger shrimp tamale,, yummy o.. dessert were top notch, tasty.. yes we had to order a couple of the tiger apps and blue pancake with duck,as all apps are only one on plate, if you are sharing a taste, more than a bite, the price adds up ..","admiration, love, disapproval","[INST] A customer left us a 3-star review: 'as a rule, probably not one of the places i would venture to, as places on strip are over rated and overpriced?? the service was very good, the food okay,as the portion are small for the price on appetizers . my lamb chop was peppery, and lack a little flavor,, did not care for the brown sauce drizzle around it. i tried my friend's scallops, it was yummier.... the white peach margaritas were great, would of had a few more , but not at 14 ea,, maybe they need to sell it cheaper by a pitcher...i loved, the tiger shrimp tamale,, yummy o.. dessert were top notch, tasty.. yes we had to order a couple of the tiger apps and blue pancake with duck,as all apps are only one on plate, if you are sharing a taste, more than a bite, the price adds up ..' The customer feels admiration, love, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'as a rule, probably not one of the places i would venture to, as places on strip are over rated and overpriced?? the service was very good, the food okay,as the portion are small for the price on appetizers . my lamb chop was peppery, and lack a little flavor,, did not care for the brown sauce drizzle around it. i tried my friend's scallops, it was yummier.... the white peach margaritas were great, would of had a few more , but not at 14 ea,, maybe they need to sell it cheaper by a pitcher...i loved, the tiger shrimp tamale,, yummy o.. dessert were top notch, tasty.. yes we had to order a couple of the tiger apps and blue pancake with duck,as all apps are only one on plate, if you are sharing a taste, more than a bite, the price adds up ..' The customer feels admiration, love, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Address the issue of perceived overpricing, particularly for appetizers. Consider offering larger portions or a greater variety of options at a more affordable price point.

2. Enhance the flavor of the lamb chops by adjusting the seasoning and potentially offering a choice of sauces.

3. Improve the presentation of dishes, particularly the lamb chop, to make it more visually appealing.

4. Offer a more competitive price for the white peach margaritas, either by reducing the individual price or offering a pitcher option."
3,"At $.39 an ounce this is another pay as you go self serve yogurt shop to hit the valley. They have the usual suspects, tart, vanilla and also several different \""skinny\"" versions which are \""no sugar, which means they don't add any but does contain sugar, so beware. On my visit they were out of 'skinny blueberry.. rats!\n\nHad a cup of the skinny yogurt.. again the cups are huge much like Yogurtology so you can over indulged quite easily. I was ready this time and only took just a little bit. The topping bar look great though nothing to really set it apart from the other place with the exception of the fruit looking and tasting fresher. \n\nWhile there is no \""skinny\"" tart version, the vanilla was decent enough with only a slight weird chemical after taste.","at .39 an ounce this is another pay as you go self serve yogurt shop to hit the valley. they have the usual suspects, tart, vanilla and also several different skinny versions which are no sugar, which means they don't add any but does contain sugar, so beware. on my visit they were out of 'skinny blueberry.. rats! n nhad a cup of the skinny yogurt.. again the cups are huge much like yogurtology so you can over indulged quite easily. i was ready this time and only took just a little bit. the topping bar look great though nothing to really set it apart from the other place with the exception of the fruit looking and tasting fresher. n nwhile there is no skinny tart version, the vanilla was decent enough with only a slight weird chemical after taste.","neutral, approval, admiration","[INST] A customer left us a 3-star review: 'at .39 an ounce this is another pay as you go self serve yogurt shop to hit the valley. they have the usual suspects, tart, vanilla and also several different skinny versions which are no sugar, which means they don't add any but does contain sugar, so beware. on my visit they were out of 'skinny blueberry.. rats! n nhad a cup of the skinny yogurt.. again the cups are huge much like yogurtology so you can over indulged quite easily. i was ready this time and only took just a little bit. the topping bar look great though nothing to really set it apart from the other place with the exception of the fruit looking and tasting fresher. n nwhile there is no skinny tart version, the vanilla was decent enough with only a slight weird chemical after taste.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'at .39 an ounce this is another pay as you go self serve yogurt shop to hit the valley. they have the usual suspects, tart, vanilla and also several different skinny versions which are no sugar, which means they don't add any but does contain sugar, so beware. on my visit they were out of 'skinny blueberry.. rats! n nhad a cup of the skinny yogurt.. again the cups are huge much like yogurtology so you can over indulged quite easily. i was ready this time and only took just a little bit. the topping bar look great though nothing to really set it apart from the other place with the exception of the fruit looking and tasting fresher. n nwhile there is no skinny tart version, the vanilla was decent enough with only a slight weird chemical after taste.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following actions:

1. Ensure product availability: Make sure that popular items like the 'skinny blueberry' yogurt are consistently available to avoid customer disappointment.

2. Improve product labeling: Clarify the difference between regular and 'skinny' yogurt options, emphasizing that while they are low in added sugar, they still contain natural sugars.

3. Address chemical aftertaste: Investigate the cause of the chemical aftertaste in the vanilla yogurt and work on improving its flavor."
3,"We usually go here for their Sunday happy hour. The sushi is good and I've had their bbq pork noodles which have a lot of flavor, but for the most part it's not very authentic. Something different was their sushi ice cream, that was pretty awesome, you cant really go wrong with rice crispy treats and ice cream! The service has been very hit or miss.","we usually go here for their sunday happy hour. the sushi is good and i've had their bbq pork noodles which have a lot of flavor, but for the most part it's not very authentic. something different was their sushi ice cream, that was pretty awesome, you cant really go wrong with rice crispy treats and ice cream! the service has been very hit or miss.","admiration, approval, joy","[INST] A customer left us a 3-star review: 'we usually go here for their sunday happy hour. the sushi is good and i've had their bbq pork noodles which have a lot of flavor, but for the most part it's not very authentic. something different was their sushi ice cream, that was pretty awesome, you cant really go wrong with rice crispy treats and ice cream! the service has been very hit or miss.' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'we usually go here for their sunday happy hour. the sushi is good and i've had their bbq pork noodles which have a lot of flavor, but for the most part it's not very authentic. something different was their sushi ice cream, that was pretty awesome, you cant really go wrong with rice crispy treats and ice cream! the service has been very hit or miss.' The customer feels admiration, approval, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Consistency in Service: Ensure that service is consistently good, not just hit or miss. This could involve training staff to provide excellent customer service, implementing service standards, and regularly reviewing feedback.

2. Authenticity: If the customer values authenticity, consider sourcing ingredients from more traditional sources or hiring a chef with more traditional training to improve the authenticity of your dishes.

3. Communicate Specials: Make sure to communicate specials like the sushi ice cream more effectively so customers know to expect them. This could be through email newsletters, social media, or in-store signage."
3,"As Tigerlily is a bar, a restaurant and a hotel - it's really hard to rate all 3 together.\n\n- the restaurant is bad. Overpriced for poor quality cooking. Not tasty, and not inspired. You pay for being in a cool place with a chic decor. We were staying in the hotel, and the breakfast is the same. It's ok but not great (burned bread, not very good pastries, overcooked eggs). I would give a 2.\n\n- the bar is really fun. The cocktails are awesome, though not always done with the same quality from one time to another. Just reading the cocktail list is fun. I wish I could stay longer to try all of them. I also like very much the 2 different atmospheres between the 2 different bars. Cosy sitting makes it a plus too. I would give a 4.\n\n- the hotel is the highlight! It's a boutique-hotel with very nice interior design, with designer style furniture and bright pink-ish colours. It all has a lot of personality and doesn't feel average. We had the chance to be upgraded to a Georgian suite. Enormous room & bed, with a fireplace, a sitting area, 2 lcd TVs and DVD player, walk-in shower & bathtub! :_)) The high ceiling adds to the drama of the place. Really really nice, and 5 minutes away from the city center. But definitively pricey! I would give a 5 here. Best hotel I have ever been too with really nice staff.","as tigerlily is a bar, a restaurant and a hotel it's really hard to rate all 3 together. n n the restaurant is bad. overpriced for poor quality cooking. not tasty, and not inspired. you pay for being in a cool place with a chic decor. we were staying in the hotel, and the breakfast is the same. it's ok but not great burned bread, not very good pastries, overcooked eggs . i would give a 2. n n the bar is really fun. the cocktails are awesome, though not always done with the same quality from one time to another. just reading the cocktail list is fun. i wish i could stay longer to try all of them. i also like very much the 2 different atmospheres between the 2 different bars. cosy sitting makes it a plus too. i would give a 4. n n the hotel is the highlight! it's a boutique hotel with very nice interior design, with designer style furniture and bright pink ish colours. it all has a lot of personality and doesn't feel average. we had the chance to be upgraded to a georgian suite. enormous room bed, with a fireplace, a sitting area, 2 lcd tvs and dvd player, walk in shower bathtub! the high ceiling adds to the drama of the place. really really nice, and 5 minutes away from the city center. but definitively pricey! i would give a 5 here. best hotel i have ever been too with really nice staff.","admiration, amusement, annoyance","[INST] A customer left us a 3-star review: 'as tigerlily is a bar, a restaurant and a hotel it's really hard to rate all 3 together. n n the restaurant is bad. overpriced for poor quality cooking. not tasty, and not inspired. you pay for being in a cool place with a chic decor. we were staying in the hotel, and the breakfast is the same. it's ok but not great burned bread, not very good pastries, overcooked eggs . i would give a 2. n n the bar is really fun. the cocktails are awesome, though not always done with the same quality from one time to another. just reading the cocktail list is fun. i wish i could stay longer to try all of them. i also like very much the 2 different atmospheres between the 2 different bars. cosy sitting makes it a plus too. i would give a 4. n n the hotel is the highlight! it's a boutique hotel with very nice interior design, with designer style furniture and bright pink ish colours. it all has a lot of personality and doesn't feel average. we had the chance to be upgraded to a georgian suite. enormous room bed, with a fireplace, a sitting area, 2 lcd tvs and dvd player, walk in shower bathtub! the high ceiling adds to the drama of the place. really really nice, and 5 minutes away from the city center. but definitively pricey! i would give a 5 here. best hotel i have ever been too with really nice staff.' The customer feels admiration, amusement, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'as tigerlily is a bar, a restaurant and a hotel it's really hard to rate all 3 together. n n the restaurant is bad. overpriced for poor quality cooking. not tasty, and not inspired. you pay for being in a cool place with a chic decor. we were staying in the hotel, and the breakfast is the same. it's ok but not great burned bread, not very good pastries, overcooked eggs . i would give a 2. n n the bar is really fun. the cocktails are awesome, though not always done with the same quality from one time to another. just reading the cocktail list is fun. i wish i could stay longer to try all of them. i also like very much the 2 different atmospheres between the 2 different bars. cosy sitting makes it a plus too. i would give a 4. n n the hotel is the highlight! it's a boutique hotel with very nice interior design, with designer style furniture and bright pink ish colours. it all has a lot of personality and doesn't feel average. we had the chance to be upgraded to a georgian suite. enormous room bed, with a fireplace, a sitting area, 2 lcd tvs and dvd player, walk in shower bathtub! the high ceiling adds to the drama of the place. really really nice, and 5 minutes away from the city center. but definitively pricey! i would give a 5 here. best hotel i have ever been too with really nice staff.' The customer feels admiration, amusement, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Restaurant: Improve the quality of cooking by hiring a skilled chef and using fresh ingredients. Offer a diverse menu with unique and tasty dishes to justify the price.

2. Hotel Breakfast: Enhance the quality of breakfast offerings by providing freshly baked pastries, perfectly cooked eggs, and ensuring that bread is not burned.

3. Restaurant Consistency: Ensure that the cooking quality is consistent across all meals and service times.

4. Bar: Maintain the quality of cocktails by training bartenders to follow recipes accurately and consistently."
3,Cool place. The bartender was kind of a dick but whatever.  They have beer pong tables and a girl walks around selling $1 jello shots which I have never seen before so that was cool.  The patio was too small though so it was pretty crowded.  Fun place though.  Definitely a place you can find yourself easily shitfaced.,cool place. the bartender was kind of a dick but whatever. they have beer pong tables and a girl walks around selling 1 jello shots which i have never seen before so that was cool. the patio was too small though so it was pretty crowded. fun place though. definitely a place you can find yourself easily shitfaced.,"admiration, joy, amusement","[INST] A customer left us a 3-star review: 'cool place. the bartender was kind of a dick but whatever. they have beer pong tables and a girl walks around selling 1 jello shots which i have never seen before so that was cool. the patio was too small though so it was pretty crowded. fun place though. definitely a place you can find yourself easily shitfaced.' The customer feels admiration, joy, amusement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'cool place. the bartender was kind of a dick but whatever. they have beer pong tables and a girl walks around selling 1 jello shots which i have never seen before so that was cool. the patio was too small though so it was pretty crowded. fun place though. definitely a place you can find yourself easily shitfaced.' The customer feels admiration, joy, amusement. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following:

1. Train staff on customer service skills, particularly the bartender, to ensure a friendly and welcoming atmosphere.
2. Expand the patio area to accommodate more guests and reduce crowding.
3. Consider offering more seating options indoors or in less crowded areas to provide a more comfortable experience for guests.
4. Offer a variety of drinks beyond just beer pong and jello shots to cater to a wider range of preferences.
5. Consider offering food options to complement the drinks and create a more well-rounded dining experience."
3,"Ask to sit by window, even if you aren't VIP.  \n\nIts a basic, average, Vegas buffet.  There are some buffets worse than this one, and there's some like Bellagio or Caesars, which exceeds.  So come to this one with an open mind, and expect average food.\n\nThe service was just ok.  The staff will help you more if you're a regular.  My server came 2x's. Once to give me my drinks, and once to clear some plates.  No refill and no chit chat. \n\nLucky my buffet was free because I'm a platinum player, and got comp'd.","ask to sit by window, even if you aren't vip. n nits a basic, average, vegas buffet. there are some buffets worse than this one, and there's some like bellagio or caesars, which exceeds. so come to this one with an open mind, and expect average food. n nthe service was just ok. the staff will help you more if you're a regular. my server came 2x's. once to give me my drinks, and once to clear some plates. no refill and no chit chat. n nlucky my buffet was free because i'm a platinum player, and got comp'd.","neutral, approval, annoyance","[INST] A customer left us a 3-star review: 'ask to sit by window, even if you aren't vip. n nits a basic, average, vegas buffet. there are some buffets worse than this one, and there's some like bellagio or caesars, which exceeds. so come to this one with an open mind, and expect average food. n nthe service was just ok. the staff will help you more if you're a regular. my server came 2x's. once to give me my drinks, and once to clear some plates. no refill and no chit chat. n nlucky my buffet was free because i'm a platinum player, and got comp'd.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'ask to sit by window, even if you aren't vip. n nits a basic, average, vegas buffet. there are some buffets worse than this one, and there's some like bellagio or caesars, which exceeds. so come to this one with an open mind, and expect average food. n nthe service was just ok. the staff will help you more if you're a regular. my server came 2x's. once to give me my drinks, and once to clear some plates. no refill and no chit chat. n nlucky my buffet was free because i'm a platinum player, and got comp'd.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Seating: Offer the option to request a window seat, even for non-VIP customers. This small gesture could enhance their dining experience.

2. Food Quality: Strive to elevate the buffet offerings to exceed average standards, aiming to compete with high-end buffets like Bellagio or Caesars.

3. Service: Increase interaction with servers by encouraging them to engage in friendly conversation and offer refills more frequently. Offer better service to all customers, not just regulars or VIPs."
3,"This is a really fun place to grab some cocktails or beers before an event or game. My friends and I have a tradition of drinking here before DBACKS games and we always love it. Drinks are reasonable, especially if you ask the specials, and way cheaper than beers at BOB. \n\nAs for food they have an awesome menu, but the food came off a bit cheap in quality to me so I don't think it's worth ten dollars a plate. But if your hungry it will get the job done! Although...one of the days I want to try and eat one of those One Pound hot dogs they have. It is a personal goal. \n\nI recommend:\nFox Sports Marg\nBeers\nGrape Bombers","this is a really fun place to grab some cocktails or beers before an event or game. my friends and i have a tradition of drinking here before dbacks games and we always love it. drinks are reasonable, especially if you ask the specials, and way cheaper than beers at bob. n nas for food they have an awesome menu, but the food came off a bit cheap in quality to me so i don't think it's worth ten dollars a plate. but if your hungry it will get the job done! although...one of the days i want to try and eat one of those one pound hot dogs they have. it is a personal goal. n ni recommend nfox sports marg nbeers ngrape bombers","love, admiration, joy","[INST] A customer left us a 3-star review: 'this is a really fun place to grab some cocktails or beers before an event or game. my friends and i have a tradition of drinking here before dbacks games and we always love it. drinks are reasonable, especially if you ask the specials, and way cheaper than beers at bob. n nas for food they have an awesome menu, but the food came off a bit cheap in quality to me so i don't think it's worth ten dollars a plate. but if your hungry it will get the job done! although...one of the days i want to try and eat one of those one pound hot dogs they have. it is a personal goal. n ni recommend nfox sports marg nbeers ngrape bombers' The customer feels love, admiration, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this is a really fun place to grab some cocktails or beers before an event or game. my friends and i have a tradition of drinking here before dbacks games and we always love it. drinks are reasonable, especially if you ask the specials, and way cheaper than beers at bob. n nas for food they have an awesome menu, but the food came off a bit cheap in quality to me so i don't think it's worth ten dollars a plate. but if your hungry it will get the job done! although...one of the days i want to try and eat one of those one pound hot dogs they have. it is a personal goal. n ni recommend nfox sports marg nbeers ngrape bombers' The customer feels love, admiration, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Enhance the food quality: The customer mentioned that the food quality could be improved. You might want to consider sourcing better ingredients, improving cooking techniques, or even bringing in a new chef to revamp the menu.

2. Offer a loyalty program: Since the customer mentions a tradition of visiting your establishment before D-backs games, a loyalty program could encourage repeat visits and make them feel more valued.

3. Highlight specials: The customer appreciated the reasonable prices when they asked for specials. Make sure to promote your specials more prominently, so customers like this one can take advantage of them more easily."
3,"A great spot to for a change of scenery of the strip.  Def 4 or 5 stars if you are a die hard arcade fan.  I am not, but it was still a cool spot.  Its a big warehouse arcade filled with tons of old to new pinball machines complimented by a splash of arcade games spanning the decades.  If you feel like pumping quarters into something and are tired of the slot and really dingy strip clubs (so I've heard), then this is the place to check out.\n\nPinball Hall of Fame - In!","a great spot to for a change of scenery of the strip. def 4 or 5 stars if you are a die hard arcade fan. i am not, but it was still a cool spot. its a big warehouse arcade filled with tons of old to new pinball machines complimented by a splash of arcade games spanning the decades. if you feel like pumping quarters into something and are tired of the slot and really dingy strip clubs so i've heard , then this is the place to check out. n npinball hall of fame in!","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'a great spot to for a change of scenery of the strip. def 4 or 5 stars if you are a die hard arcade fan. i am not, but it was still a cool spot. its a big warehouse arcade filled with tons of old to new pinball machines complimented by a splash of arcade games spanning the decades. if you feel like pumping quarters into something and are tired of the slot and really dingy strip clubs so i've heard , then this is the place to check out. n npinball hall of fame in!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'a great spot to for a change of scenery of the strip. def 4 or 5 stars if you are a die hard arcade fan. i am not, but it was still a cool spot. its a big warehouse arcade filled with tons of old to new pinball machines complimented by a splash of arcade games spanning the decades. if you feel like pumping quarters into something and are tired of the slot and really dingy strip clubs so i've heard , then this is the place to check out. n npinball hall of fame in!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Enhance the non-arcade offerings: Since the customer is not a die-hard arcade fan, we could focus on providing a more diverse range of activities or amenities that cater to a broader audience. This could include comfortable seating areas, a café, or even a small museum section showcasing the history and evolution of pinball machines.

2. Improve cleanliness and ambiance: The customer mentions that they've heard the strip clubs are dingy. To attract a wider audience, we should ensure our establishment is clean, well-maintained, and inviting."
3,Frist couple times I went it was great. And now the last few times I have been going the service has been really poor. I had to get up and give my plates to the bus boy becuse they kept bringing food out and not clearing other plates.. And haveing to stop them after having an empty glass of water several times The server forgot my card at the cashier.  Food is great! but I dont think I will be frequenting this place as much.. I will drive farther and go to the sushi mon on silverado ranch.,frist couple times i went it was great. and now the last few times i have been going the service has been really poor. i had to get up and give my plates to the bus boy becuse they kept bringing food out and not clearing other plates.. and haveing to stop them after having an empty glass of water several times the server forgot my card at the cashier. food is great! but i dont think i will be frequenting this place as much.. i will drive farther and go to the sushi mon on silverado ranch.,"admiration, disappointment, disapproval","[INST] A customer left us a 3-star review: 'frist couple times i went it was great. and now the last few times i have been going the service has been really poor. i had to get up and give my plates to the bus boy becuse they kept bringing food out and not clearing other plates.. and haveing to stop them after having an empty glass of water several times the server forgot my card at the cashier. food is great! but i dont think i will be frequenting this place as much.. i will drive farther and go to the sushi mon on silverado ranch.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'frist couple times i went it was great. and now the last few times i have been going the service has been really poor. i had to get up and give my plates to the bus boy becuse they kept bringing food out and not clearing other plates.. and haveing to stop them after having an empty glass of water several times the server forgot my card at the cashier. food is great! but i dont think i will be frequenting this place as much.. i will drive farther and go to the sushi mon on silverado ranch.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistency: Ensure that the level of service remains consistent across all visits. This includes timely and attentive service, clearing tables promptly, and addressing any issues promptly.

2. Communication: Improve communication between servers and kitchen staff to prevent multiple dishes from being served at once and to ensure that empty glasses and plates are cleared promptly.

3. Attention to detail: Pay attention to small details such as refilling water glasses and ensuring that all items are correctly served."
3,"I have been there several times over the last six months. No real complaints but not realy any WOWS! either. I enjoy the concept which is one of the main reasons we continue to go back. The \""sliders\"" idea is great especially in large groups. \n\nI had the  waygu, Wild boar and caprese salad on the last visit. The salad was standard so cant complain there. \n\nThe waygu was disappointing because I love Waygu steak but for the price not bad. The boar gave me as well my my friend stomach aches but we had never had it before so that may  be why. \n\nThe white sangria is killer I think I had like four. Its a fun nice clean and contemporary place for a weekend lunch and can pretty much please any kind of eater.","i have been there several times over the last six months. no real complaints but not realy any wows! either. i enjoy the concept which is one of the main reasons we continue to go back. the sliders idea is great especially in large groups. n ni had the waygu, wild boar and caprese salad on the last visit. the salad was standard so cant complain there. n nthe waygu was disappointing because i love waygu steak but for the price not bad. the boar gave me as well my my friend stomach aches but we had never had it before so that may be why. n nthe white sangria is killer i think i had like four. its a fun nice clean and contemporary place for a weekend lunch and can pretty much please any kind of eater.","disappointment, admiration, love","[INST] A customer left us a 3-star review: 'i have been there several times over the last six months. no real complaints but not realy any wows! either. i enjoy the concept which is one of the main reasons we continue to go back. the sliders idea is great especially in large groups. n ni had the waygu, wild boar and caprese salad on the last visit. the salad was standard so cant complain there. n nthe waygu was disappointing because i love waygu steak but for the price not bad. the boar gave me as well my my friend stomach aches but we had never had it before so that may be why. n nthe white sangria is killer i think i had like four. its a fun nice clean and contemporary place for a weekend lunch and can pretty much please any kind of eater.' The customer feels disappointment, admiration, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i have been there several times over the last six months. no real complaints but not realy any wows! either. i enjoy the concept which is one of the main reasons we continue to go back. the sliders idea is great especially in large groups. n ni had the waygu, wild boar and caprese salad on the last visit. the salad was standard so cant complain there. n nthe waygu was disappointing because i love waygu steak but for the price not bad. the boar gave me as well my my friend stomach aches but we had never had it before so that may be why. n nthe white sangria is killer i think i had like four. its a fun nice clean and contemporary place for a weekend lunch and can pretty much please any kind of eater.' The customer feels disappointment, admiration, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Quality of Specialty Dishes: Address the issue with the Waygu steak and wild boar by improving the quality and consistency of these dishes. This could involve sourcing better ingredients, refining the cooking process, or consulting with a culinary expert.

2. Communication about Ingredients: Since the wild boar caused stomach discomfort, it might be helpful to provide more information about the ingredients in less common dishes. This could help customers make informed decisions and avoid potential allergens or digestive issues."
3,"I ordered the ricotta crepe with spinach, pancetta and cheddar. It was moist and delicious. I also had a side salad. The dressing was garlicky and delicious but the lettuce was wilted, which I believe should never be served. My boyfriend had the grilled chicken sandwich. It was very very dry. His accompanying soup, however was good.\n\nThe service was good. The ambiance, good.\n\nPrice was entirely average.","i ordered the ricotta crepe with spinach, pancetta and cheddar. it was moist and delicious. i also had a side salad. the dressing was garlicky and delicious but the lettuce was wilted, which i believe should never be served. my boyfriend had the grilled chicken sandwich. it was very very dry. his accompanying soup, however was good. n nthe service was good. the ambiance, good. n nprice was entirely average.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'i ordered the ricotta crepe with spinach, pancetta and cheddar. it was moist and delicious. i also had a side salad. the dressing was garlicky and delicious but the lettuce was wilted, which i believe should never be served. my boyfriend had the grilled chicken sandwich. it was very very dry. his accompanying soup, however was good. n nthe service was good. the ambiance, good. n nprice was entirely average.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i ordered the ricotta crepe with spinach, pancetta and cheddar. it was moist and delicious. i also had a side salad. the dressing was garlicky and delicious but the lettuce was wilted, which i believe should never be served. my boyfriend had the grilled chicken sandwich. it was very very dry. his accompanying soup, however was good. n nthe service was good. the ambiance, good. n nprice was entirely average.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Salad Preparation: Ensure the lettuce in the side salad is fresh and crisp to maintain the desired quality.

2. Grilled Chicken Sandwich: Improve the moisture content of the grilled chicken sandwich to make it more appealing to the customer.

3. Consistency: Strive for consistency in the quality of all dishes, particularly those that are part of a meal (e.g., the side salad and main dish in this case).

4. Communication: Consider reaching out to the customer to acknowledge their feedback and express our commitment to improving their future dining experience with us."
3,"Finally got a chance to try this place out.  I have heard mixed reviews and wanted to see for myself.  I was told the service was terrible and it was an accurate statement.  For our party of 9 we did get a table fairly quickly but that's where the speedy service stopped.  Although our server Kelton was awesome, seriously he was great, we loved him, it took FOREVER for our food to make it to our table.  It appeared it was definitely an issue with the kitchen.  Not only were we waiting a ridiculous amount of time for our food, once the food started trickling out, it took a while for the entire table to get their food.  I ordered the beets, they were cooked well and great flavor and I ordered the Mac and Cheese which was delicious.  My husband is a vegetarian and it was slim pickens for choices for someone who doesn't eat meat.  He ordered the veggie burger and surprise they were out of it so he ended up with the grilled cheese which was forgettable.  When it came time for dessert they were out of peaches for the peach crumble.  I'm going to assume they use extremely fresh ingredients to be out of so many things.  Overall we enjoyed it but very timely wait for food.  Again Kelton was great!!","finally got a chance to try this place out. i have heard mixed reviews and wanted to see for myself. i was told the service was terrible and it was an accurate statement. for our party of 9 we did get a table fairly quickly but that's where the speedy service stopped. although our server kelton was awesome, seriously he was great, we loved him, it took forever for our food to make it to our table. it appeared it was definitely an issue with the kitchen. not only were we waiting a ridiculous amount of time for our food, once the food started trickling out, it took a while for the entire table to get their food. i ordered the beets, they were cooked well and great flavor and i ordered the mac and cheese which was delicious. my husband is a vegetarian and it was slim pickens for choices for someone who doesn't eat meat. he ordered the veggie burger and surprise they were out of it so he ended up with the grilled cheese which was forgettable. when it came time for dessert they were out of peaches for the peach crumble. i'm going to assume they use extremely fresh ingredients to be out of so many things. overall we enjoyed it but very timely wait for food. again kelton was great!!","admiration, disappointment, love","[INST] A customer left us a 3-star review: 'finally got a chance to try this place out. i have heard mixed reviews and wanted to see for myself. i was told the service was terrible and it was an accurate statement. for our party of 9 we did get a table fairly quickly but that's where the speedy service stopped. although our server kelton was awesome, seriously he was great, we loved him, it took forever for our food to make it to our table. it appeared it was definitely an issue with the kitchen. not only were we waiting a ridiculous amount of time for our food, once the food started trickling out, it took a while for the entire table to get their food. i ordered the beets, they were cooked well and great flavor and i ordered the mac and cheese which was delicious. my husband is a vegetarian and it was slim pickens for choices for someone who doesn't eat meat. he ordered the veggie burger and surprise they were out of it so he ended up with the grilled cheese which was forgettable. when it came time for dessert they were out of peaches for the peach crumble. i'm going to assume they use extremely fresh ingredients to be out of so many things. overall we enjoyed it but very timely wait for food. again kelton was great!!' The customer feels admiration, disappointment, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'finally got a chance to try this place out. i have heard mixed reviews and wanted to see for myself. i was told the service was terrible and it was an accurate statement. for our party of 9 we did get a table fairly quickly but that's where the speedy service stopped. although our server kelton was awesome, seriously he was great, we loved him, it took forever for our food to make it to our table. it appeared it was definitely an issue with the kitchen. not only were we waiting a ridiculous amount of time for our food, once the food started trickling out, it took a while for the entire table to get their food. i ordered the beets, they were cooked well and great flavor and i ordered the mac and cheese which was delicious. my husband is a vegetarian and it was slim pickens for choices for someone who doesn't eat meat. he ordered the veggie burger and surprise they were out of it so he ended up with the grilled cheese which was forgettable. when it came time for dessert they were out of peaches for the peach crumble. i'm going to assume they use extremely fresh ingredients to be out of so many things. overall we enjoyed it but very timely wait for food. again kelton was great!!' The customer feels admiration, disappointment, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address the service delay issue: Investigate the cause of the delay in food service, whether it's kitchen staffing, organization, or equipment. Implement changes to ensure timely food delivery for all tables.

2. Expand vegetarian options: Offer a wider variety of vegetarian dishes to cater to customers who don't eat meat. This will help prevent situations where vegetarian customers are left with limited choices.

3. Improve inventory management: Ensure that popular menu items are always in stock. In this case, the veggie burger being out of stock caused disappointment for the customer."
3,Not sure what all of the fuss is about. Overpriced foods that I can make at home. The only thing I would actually pay for again is the green smoothie. Oh and the jicama fries are terrible.,not sure what all of the fuss is about. overpriced foods that i can make at home. the only thing i would actually pay for again is the green smoothie. oh and the jicama fries are terrible.,"confusion, fear, disapproval","[INST] A customer left us a 3-star review: 'not sure what all of the fuss is about. overpriced foods that i can make at home. the only thing i would actually pay for again is the green smoothie. oh and the jicama fries are terrible.' The customer feels confusion, fear, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'not sure what all of the fuss is about. overpriced foods that i can make at home. the only thing i would actually pay for again is the green smoothie. oh and the jicama fries are terrible.' The customer feels confusion, fear, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Value for Money: Review the pricing of our food items, ensuring they are competitive and offer a unique value proposition compared to homemade meals.

2. Quality of Food: Enhance the taste and presentation of our main dishes to make them more appealing and justify the price.

3. Jicama Fries: Improve the preparation and seasoning of the jicama fries to make them more enjoyable for the customer.

4. Green Smoothie: Continue to offer the green smoothie, as it seems to be a popular item for this customer."
3,"I once heard that pound shops were sometimes fronts for drug money. Makes a lot of sense really. But don't let that put you off, and don't start blaming the staff for your bad experiences as a teenager, they are all very lovely.\n\nSo basically this is a land where everything is for sale and its all a pound. The end.\n\nPoundland has a wide selection of...stuff. Stuff like sink basins, coca cola rip offs, Ninja DVDs, plant seeds. So um, you get the general theme. You really can get good bargains here, just obviously be sensible about it. Don't buy a packet of pens and expect each one to last more than a sentence, or buy a packet of snickers and expect them to still be within their sell by date by tomorrow.\n\nThis place is, as everyone says, handy for buying cheep tat for presents if that's how you like to roll, or cheap snacks for parties. So yeah, lots of stuff, it's all a pound and it's in the centre of town.","i once heard that pound shops were sometimes fronts for drug money. makes a lot of sense really. but don't let that put you off, and don't start blaming the staff for your bad experiences as a teenager, they are all very lovely. n nso basically this is a land where everything is for sale and its all a pound. the end. n npoundland has a wide selection of...stuff. stuff like sink basins, coca cola rip offs, ninja dvds, plant seeds. so um, you get the general theme. you really can get good bargains here, just obviously be sensible about it. don't buy a packet of pens and expect each one to last more than a sentence, or buy a packet of snickers and expect them to still be within their sell by date by tomorrow. n nthis place is, as everyone says, handy for buying cheep tat for presents if that's how you like to roll, or cheap snacks for parties. so yeah, lots of stuff, it's all a pound and it's in the centre of town.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'i once heard that pound shops were sometimes fronts for drug money. makes a lot of sense really. but don't let that put you off, and don't start blaming the staff for your bad experiences as a teenager, they are all very lovely. n nso basically this is a land where everything is for sale and its all a pound. the end. n npoundland has a wide selection of...stuff. stuff like sink basins, coca cola rip offs, ninja dvds, plant seeds. so um, you get the general theme. you really can get good bargains here, just obviously be sensible about it. don't buy a packet of pens and expect each one to last more than a sentence, or buy a packet of snickers and expect them to still be within their sell by date by tomorrow. n nthis place is, as everyone says, handy for buying cheep tat for presents if that's how you like to roll, or cheap snacks for parties. so yeah, lots of stuff, it's all a pound and it's in the centre of town.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i once heard that pound shops were sometimes fronts for drug money. makes a lot of sense really. but don't let that put you off, and don't start blaming the staff for your bad experiences as a teenager, they are all very lovely. n nso basically this is a land where everything is for sale and its all a pound. the end. n npoundland has a wide selection of...stuff. stuff like sink basins, coca cola rip offs, ninja dvds, plant seeds. so um, you get the general theme. you really can get good bargains here, just obviously be sensible about it. don't buy a packet of pens and expect each one to last more than a sentence, or buy a packet of snickers and expect them to still be within their sell by date by tomorrow. n nthis place is, as everyone says, handy for buying cheep tat for presents if that's how you like to roll, or cheap snacks for parties. so yeah, lots of stuff, it's all a pound and it's in the centre of town.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Poundland, we could focus on the following areas:

1. Quality Assurance: Ensure that the products we sell are of good quality and meet the customer's expectations. This could involve regular quality checks, especially for items like stationery and food.

2. Product Variety: While the customer appreciates the wide selection of items, they suggest that the quality of some items could be improved. Offering a more diverse range of high-quality items might attract more customers."
3,"Hell hath no fury more than a Sunday afternoon at McCarran International Airport.\n\nWhy you ask? How about trying to fight for a flight home to LA? How about just trying to get to your gate when you are lost?\n\nIt's just crowded. The security lines are understaffed. Your gate basically is in Baker, California. You have to take a tram to get to most of them. The gates that don't have the tram, well, if you need to switch flights, it'll probably be in another gate area, MILES AWAY.\n\nSure, there's the 70 percent payouts on the slot machines that beckon your dollars, the taxi lines that move faster than Disneyland, and cab rides that are 9 dollars to the airport but 25 dollars from it, the only decent food is at the Ruby's, and the luggage area larger than Philadelphia, PA.\n\nThursdays and Sundays are absolute hell, and I've been in there for a layover at midnight on a Friday, and it was still crowded. Go figure.","hell hath no fury more than a sunday afternoon at mccarran international airport. n nwhy you ask? how about trying to fight for a flight home to la? how about just trying to get to your gate when you are lost? n nit's just crowded. the security lines are understaffed. your gate basically is in baker, california. you have to take a tram to get to most of them. the gates that don't have the tram, well, if you need to switch flights, it'll probably be in another gate area, miles away. n nsure, there's the 70 percent payouts on the slot machines that beckon your dollars, the taxi lines that move faster than disneyland, and cab rides that are 9 dollars to the airport but 25 dollars from it, the only decent food is at the ruby's, and the luggage area larger than philadelphia, pa. n nthursdays and sundays are absolute hell, and i've been in there for a layover at midnight on a friday, and it was still crowded. go figure.","neutral, curiosity, confusion","[INST] A customer left us a 3-star review: 'hell hath no fury more than a sunday afternoon at mccarran international airport. n nwhy you ask? how about trying to fight for a flight home to la? how about just trying to get to your gate when you are lost? n nit's just crowded. the security lines are understaffed. your gate basically is in baker, california. you have to take a tram to get to most of them. the gates that don't have the tram, well, if you need to switch flights, it'll probably be in another gate area, miles away. n nsure, there's the 70 percent payouts on the slot machines that beckon your dollars, the taxi lines that move faster than disneyland, and cab rides that are 9 dollars to the airport but 25 dollars from it, the only decent food is at the ruby's, and the luggage area larger than philadelphia, pa. n nthursdays and sundays are absolute hell, and i've been in there for a layover at midnight on a friday, and it was still crowded. go figure.' The customer feels neutral, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'hell hath no fury more than a sunday afternoon at mccarran international airport. n nwhy you ask? how about trying to fight for a flight home to la? how about just trying to get to your gate when you are lost? n nit's just crowded. the security lines are understaffed. your gate basically is in baker, california. you have to take a tram to get to most of them. the gates that don't have the tram, well, if you need to switch flights, it'll probably be in another gate area, miles away. n nsure, there's the 70 percent payouts on the slot machines that beckon your dollars, the taxi lines that move faster than disneyland, and cab rides that are 9 dollars to the airport but 25 dollars from it, the only decent food is at the ruby's, and the luggage area larger than philadelphia, pa. n nthursdays and sundays are absolute hell, and i've been in there for a layover at midnight on a friday, and it was still crowded. go figure.' The customer feels neutral, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve staffing levels, particularly during peak travel times (Thursdays and Sundays) to reduce wait times at security and potentially streamline the process of finding gates and assistance.

2. Enhance signage and navigation within the airport to make it easier for passengers to find their gates, especially those that are far from the main terminal or require the use of a tram.

3. Consider offering more food options throughout the airport, particularly healthier and more diverse choices, to cater to a wider range of preferences."
3,"Sometimes, you really want sushi but you just aren't revenous enough for AYCE.  Enter Kobe Sushi Bistro happy hour.  \n\nFirst of all, this place is huge.  It's thebiggest sushi joint I've ever seen.  The decor is very nice.  Pretty lanterns and pendant lights.  \n\nWe were seated, and a bit overwhelmed by the 4 menus to choose from: happy hour menu, AYCE menu, cocktail menu and roll menu.  \n\nWe decided on happy hour.  Beers and sake are buy 2 get 1 free, rolls (approx 45 to choose from) are 50% off, sushi is 30% off, and apps (tempura, teriyaki, potstickers, salads are 50% off. \n\nWe had 2 beers, hot sake, 4 rolls, potstickers and baked green mussels. Bill was $51. \n\nThe standout was the johnny roll.  Highly reccommended.\n\nKobe won't be my go to spot for AYCE but I would definitely return for happy hour again.","sometimes, you really want sushi but you just aren't revenous enough for ayce. enter kobe sushi bistro happy hour. n nfirst of all, this place is huge. it's thebiggest sushi joint i've ever seen. the decor is very nice. pretty lanterns and pendant lights. n nwe were seated, and a bit overwhelmed by the 4 menus to choose from happy hour menu, ayce menu, cocktail menu and roll menu. n nwe decided on happy hour. beers and sake are buy 2 get 1 free, rolls approx 45 to choose from are 50 off, sushi is 30 off, and apps tempura, teriyaki, potstickers, salads are 50 off. n nwe had 2 beers, hot sake, 4 rolls, potstickers and baked green mussels. bill was 51. n nthe standout was the johnny roll. highly reccommended. n nkobe won't be my go to spot for ayce but i would definitely return for happy hour again.","admiration, joy, neutral","[INST] A customer left us a 3-star review: 'sometimes, you really want sushi but you just aren't revenous enough for ayce. enter kobe sushi bistro happy hour. n nfirst of all, this place is huge. it's thebiggest sushi joint i've ever seen. the decor is very nice. pretty lanterns and pendant lights. n nwe were seated, and a bit overwhelmed by the 4 menus to choose from happy hour menu, ayce menu, cocktail menu and roll menu. n nwe decided on happy hour. beers and sake are buy 2 get 1 free, rolls approx 45 to choose from are 50 off, sushi is 30 off, and apps tempura, teriyaki, potstickers, salads are 50 off. n nwe had 2 beers, hot sake, 4 rolls, potstickers and baked green mussels. bill was 51. n nthe standout was the johnny roll. highly reccommended. n nkobe won't be my go to spot for ayce but i would definitely return for happy hour again.' The customer feels admiration, joy, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'sometimes, you really want sushi but you just aren't revenous enough for ayce. enter kobe sushi bistro happy hour. n nfirst of all, this place is huge. it's thebiggest sushi joint i've ever seen. the decor is very nice. pretty lanterns and pendant lights. n nwe were seated, and a bit overwhelmed by the 4 menus to choose from happy hour menu, ayce menu, cocktail menu and roll menu. n nwe decided on happy hour. beers and sake are buy 2 get 1 free, rolls approx 45 to choose from are 50 off, sushi is 30 off, and apps tempura, teriyaki, potstickers, salads are 50 off. n nwe had 2 beers, hot sake, 4 rolls, potstickers and baked green mussels. bill was 51. n nthe standout was the johnny roll. highly reccommended. n nkobe won't be my go to spot for ayce but i would definitely return for happy hour again.' The customer feels admiration, joy, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Simplify the menu: Offer a more streamlined menu with clearer options, especially during the happy hour. This can help reduce confusion and make decision-making easier for customers.

2. Highlight standout dishes: Emphasize the standout dishes, such as the Johnny roll mentioned in the review, to encourage customers to try them.

3. Provide menu recommendations: Train staff to offer personalized recommendations based on the customer's preferences and dietary restrictions.

4. Enhance the ambiance: Maintain the nice decor and consider adding soft music to create a more welcoming and relaxing atmosphere."
3,"This is more a 3.5ish?\n\nThe dessert selection is quite amazing :) Some are good, many--however--are not. I definitely recommend the mango-passionfruit mousse cup though, as well as the mini cheesecake! Their desserts are not too sweet, so for all you sweet-tooths out there...this may not be your type of dessert!\nI loved the vast selection of appetizers and the meats are always tender and delicious! \nOnly thing I don't like is the entire \""Asian foods\"" selection. Everything was either way too salty (curry clam), technically wrong (Asian banh mi does not look like that...), or just tasted really off/not Asian. \nOverall, there isn't a HUGE selection, but it's not too bad. I probably wouldn't come here again, but it's not bad for a buffet...but not quite up to par to the other Vegas buffets such as Wynn or Rio Seafood.","this is more a 3.5ish? n nthe dessert selection is quite amazing some are good, many however are not. i definitely recommend the mango passionfruit mousse cup though, as well as the mini cheesecake! their desserts are not too sweet, so for all you sweet tooths out there...this may not be your type of dessert! ni loved the vast selection of appetizers and the meats are always tender and delicious! nonly thing i don't like is the entire asian foods selection. everything was either way too salty curry clam , technically wrong asian banh mi does not look like that... , or just tasted really off not asian. noverall, there isn't a huge selection, but it's not too bad. i probably wouldn't come here again, but it's not bad for a buffet...but not quite up to par to the other vegas buffets such as wynn or rio seafood.","disapproval, love, admiration","[INST] A customer left us a 3-star review: 'this is more a 3.5ish? n nthe dessert selection is quite amazing some are good, many however are not. i definitely recommend the mango passionfruit mousse cup though, as well as the mini cheesecake! their desserts are not too sweet, so for all you sweet tooths out there...this may not be your type of dessert! ni loved the vast selection of appetizers and the meats are always tender and delicious! nonly thing i don't like is the entire asian foods selection. everything was either way too salty curry clam , technically wrong asian banh mi does not look like that... , or just tasted really off not asian. noverall, there isn't a huge selection, but it's not too bad. i probably wouldn't come here again, but it's not bad for a buffet...but not quite up to par to the other vegas buffets such as wynn or rio seafood.' The customer feels disapproval, love, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'this is more a 3.5ish? n nthe dessert selection is quite amazing some are good, many however are not. i definitely recommend the mango passionfruit mousse cup though, as well as the mini cheesecake! their desserts are not too sweet, so for all you sweet tooths out there...this may not be your type of dessert! ni loved the vast selection of appetizers and the meats are always tender and delicious! nonly thing i don't like is the entire asian foods selection. everything was either way too salty curry clam , technically wrong asian banh mi does not look like that... , or just tasted really off not asian. noverall, there isn't a huge selection, but it's not too bad. i probably wouldn't come here again, but it's not bad for a buffet...but not quite up to par to the other vegas buffets such as wynn or rio seafood.' The customer feels disapproval, love, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Dessert Selection: Enhance the quality and consistency of the desserts, particularly those that were not well-received. Consider offering a wider variety of sweet options to cater to different tastes.

2. Asian Foods Selection: Improve the taste, presentation, and authenticity of the Asian dishes. This could involve adjusting recipes, training staff in Asian cuisine, or consulting with a culinary expert in the region's cuisine.

3. Salt Levels: Reduce the saltiness of dishes, especially in the Asian food section, to cater to a broader audience."
3,"Maybe I'm a cynic, but I don't see why everyone gets quite as excited as they do about this shop.\n\nPut it this way; if I were a bank manager and someone came to me asking for money to start a business, and I asked them what type of business, and they answered that they were going to open a shop selling anything and everything that's white, I'd laugh them out of my office.\n\nBut I'm not a bank manager, and I would clearly have been wrong to do that, as it's now an internationally renowned and hugely successful chain. But I still think it's a bit overrated.\n\nYes, the quality's good and the service is generally friendly and efficient, but that's also the case in places like John Lewis where they also sell soft funishings in other colours too. Although I have from here before (I'm a bit of a sucker for a designer label) I don't do it regularly.","maybe i'm a cynic, but i don't see why everyone gets quite as excited as they do about this shop. n nput it this way if i were a bank manager and someone came to me asking for money to start a business, and i asked them what type of business, and they answered that they were going to open a shop selling anything and everything that's white, i'd laugh them out of my office. n nbut i'm not a bank manager, and i would clearly have been wrong to do that, as it's now an internationally renowned and hugely successful chain. but i still think it's a bit overrated. n nyes, the quality's good and the service is generally friendly and efficient, but that's also the case in places like john lewis where they also sell soft funishings in other colours too. although i have from here before i'm a bit of a sucker for a designer label i don't do it regularly.","neutral, disapproval, amusement","[INST] A customer left us a 3-star review: 'maybe i'm a cynic, but i don't see why everyone gets quite as excited as they do about this shop. n nput it this way if i were a bank manager and someone came to me asking for money to start a business, and i asked them what type of business, and they answered that they were going to open a shop selling anything and everything that's white, i'd laugh them out of my office. n nbut i'm not a bank manager, and i would clearly have been wrong to do that, as it's now an internationally renowned and hugely successful chain. but i still think it's a bit overrated. n nyes, the quality's good and the service is generally friendly and efficient, but that's also the case in places like john lewis where they also sell soft funishings in other colours too. although i have from here before i'm a bit of a sucker for a designer label i don't do it regularly.' The customer feels neutral, disapproval, amusement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'maybe i'm a cynic, but i don't see why everyone gets quite as excited as they do about this shop. n nput it this way if i were a bank manager and someone came to me asking for money to start a business, and i asked them what type of business, and they answered that they were going to open a shop selling anything and everything that's white, i'd laugh them out of my office. n nbut i'm not a bank manager, and i would clearly have been wrong to do that, as it's now an internationally renowned and hugely successful chain. but i still think it's a bit overrated. n nyes, the quality's good and the service is generally friendly and efficient, but that's also the case in places like john lewis where they also sell soft funishings in other colours too. although i have from here before i'm a bit of a sucker for a designer label i don't do it regularly.' The customer feels neutral, disapproval, amusement. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Expand product range: Offer a wider variety of products, not just white items, to cater to a broader audience and reduce the perception of being overly specialized.

2. Enhance unique selling proposition: Highlight what sets our store apart from competitors like John Lewis, such as exclusive designer labels or a unique shopping experience.

3. Personalized service: Train staff to provide more personalized attention and recommendations, helping customers find items that truly meet their needs and preferences."
3,I don't see what the big deal is.  Everyone told me that this is the best Buffett.  I don't think. I haven't been to any others but I dint think that this Buffett is the best. The breakfast is way better than dinner. and the basically have the same stuff for breakfast as dinner too! lol,i don't see what the big deal is. everyone told me that this is the best buffett. i don't think. i haven't been to any others but i dint think that this buffett is the best. the breakfast is way better than dinner. and the basically have the same stuff for breakfast as dinner too! lol,"amusement, disapproval, confusion","[INST] A customer left us a 3-star review: 'i don't see what the big deal is. everyone told me that this is the best buffett. i don't think. i haven't been to any others but i dint think that this buffett is the best. the breakfast is way better than dinner. and the basically have the same stuff for breakfast as dinner too! lol' The customer feels amusement, disapproval, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i don't see what the big deal is. everyone told me that this is the best buffett. i don't think. i haven't been to any others but i dint think that this buffett is the best. the breakfast is way better than dinner. and the basically have the same stuff for breakfast as dinner too! lol' The customer feels amusement, disapproval, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Diversify the menu: Offer more variety in both breakfast and dinner options to cater to different tastes and preferences.

2. Highlight the unique aspects of your buffet: Emphasize what sets your buffet apart from others, such as quality of ingredients, presentation, or selection.

3. Improve the dinner offerings: If the customer finds the dinner options less appealing than the breakfast, focus on enhancing the dinner menu to provide a more balanced experience.

4. Seek feedback: Reach out to the customer to gather more specific feedback about their experience, and use this information to make targeted improvements."
3,"Good store with a lot of products that I'd actually use.   It is a really good savings on groceries.  \n\nThe place is well laid out, but it can get messy because of the other shoppers.\n\nThe only issue I've experienced at the times I've gone is that there is a very long line to check out.  It's a small price to pay for the savings that can be had.  Be prepared to wait up to 15+ minutes to check out!","good store with a lot of products that i'd actually use. it is a really good savings on groceries. n nthe place is well laid out, but it can get messy because of the other shoppers. n nthe only issue i've experienced at the times i've gone is that there is a very long line to check out. it's a small price to pay for the savings that can be had. be prepared to wait up to 15 minutes to check out!","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'good store with a lot of products that i'd actually use. it is a really good savings on groceries. n nthe place is well laid out, but it can get messy because of the other shoppers. n nthe only issue i've experienced at the times i've gone is that there is a very long line to check out. it's a small price to pay for the savings that can be had. be prepared to wait up to 15 minutes to check out!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'good store with a lot of products that i'd actually use. it is a really good savings on groceries. n nthe place is well laid out, but it can get messy because of the other shoppers. n nthe only issue i've experienced at the times i've gone is that there is a very long line to check out. it's a small price to pay for the savings that can be had. be prepared to wait up to 15 minutes to check out!' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider implementing the following changes:

1. Store Organization: Maintain a clean and organized store layout to reduce clutter caused by other shoppers.

2. Checkout Efficiency: Improve checkout efficiency by increasing the number of cashiers or implementing a self-checkout system to reduce wait times.

3. Communication: Inform customers about potential wait times at the checkout, so they can plan accordingly.

4. Staffing: Ensure adequate staffing during peak hours to manage the store and assist customers more effectively."
3,"Food: \nfood was good, not great. \n\nPrice: \nmore expensive than other restaurants I've been to. \n\nService: \nThe guy who took my order (take out) seemed too serious and uptight, but the woman who gave me my order was friendly. \n\nOverall, would not come back.","food nfood was good, not great. n nprice nmore expensive than other restaurants i've been to. n nservice nthe guy who took my order take out seemed too serious and uptight, but the woman who gave me my order was friendly. n noverall, would not come back.","admiration, neutral, disapproval","[INST] A customer left us a 3-star review: 'food nfood was good, not great. n nprice nmore expensive than other restaurants i've been to. n nservice nthe guy who took my order take out seemed too serious and uptight, but the woman who gave me my order was friendly. n noverall, would not come back.' The customer feels admiration, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'food nfood was good, not great. n nprice nmore expensive than other restaurants i've been to. n nservice nthe guy who took my order take out seemed too serious and uptight, but the woman who gave me my order was friendly. n noverall, would not come back.' The customer feels admiration, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Strive to enhance the quality of our food to make it 'great' rather than just 'good'. This could involve improving recipes, sourcing better ingredients, or training staff in cooking techniques.

2. Pricing: Review our pricing strategy to ensure it is competitive with other restaurants in the area. We may need to find ways to reduce costs without compromising quality.

3. Service Attitude: Train our staff to maintain a friendly and approachable demeanor throughout the customer's interaction with us, from order taking to delivery."
3,I think this was my third time here last time was more enjoyable and the fee to get in was much less. \nThis time a 50 dollar fee to get in during the holiday they say. and the food was just not as good. Not to say the food was not good. It was! it just was not as good as before. \n\nAlso the service was much slower and our overall experience was not as good a previous times \nThe fish and meat was more dry this time not as juicy as last time. \n\nPerhaps next time i will try the Wynn buffet if my parents takes us there.,i think this was my third time here last time was more enjoyable and the fee to get in was much less. nthis time a 50 dollar fee to get in during the holiday they say. and the food was just not as good. not to say the food was not good. it was! it just was not as good as before. n nalso the service was much slower and our overall experience was not as good a previous times nthe fish and meat was more dry this time not as juicy as last time. n nperhaps next time i will try the wynn buffet if my parents takes us there.,"disappointment, disapproval, joy","[INST] A customer left us a 3-star review: 'i think this was my third time here last time was more enjoyable and the fee to get in was much less. nthis time a 50 dollar fee to get in during the holiday they say. and the food was just not as good. not to say the food was not good. it was! it just was not as good as before. n nalso the service was much slower and our overall experience was not as good a previous times nthe fish and meat was more dry this time not as juicy as last time. n nperhaps next time i will try the wynn buffet if my parents takes us there.' The customer feels disappointment, disapproval, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i think this was my third time here last time was more enjoyable and the fee to get in was much less. nthis time a 50 dollar fee to get in during the holiday they say. and the food was just not as good. not to say the food was not good. it was! it just was not as good as before. n nalso the service was much slower and our overall experience was not as good a previous times nthe fish and meat was more dry this time not as juicy as last time. n nperhaps next time i will try the wynn buffet if my parents takes us there.' The customer feels disappointment, disapproval, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address the pricing issue: Examine the pricing structure during holidays and consider offering a more competitive rate to attract repeat customers.

2. Enhance food quality: Investigate the reasons for the perceived decrease in food quality, such as changes in suppliers or preparation methods, and work to improve the taste and juiciness of the dishes.

3. Improve service speed: Train staff to prioritize service during busy periods, ensuring that customers are attended to promptly and efficiently.

4. Maintain consistent quality: Continuously monitor and evaluate the quality of food and service to ensure that it remains consistent across all visits."
3,food was fresh and authentic but way overpriced. owner was nice and so was girl behind counter will I be back maybe but only ordering food once you add in $2 drinks and $3 desserts the bill begins to rack up,food was fresh and authentic but way overpriced. owner was nice and so was girl behind counter will i be back maybe but only ordering food once you add in 2 drinks and 3 desserts the bill begins to rack up,"admiration, neutral, approval","[INST] A customer left us a 3-star review: 'food was fresh and authentic but way overpriced. owner was nice and so was girl behind counter will i be back maybe but only ordering food once you add in 2 drinks and 3 desserts the bill begins to rack up' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'food was fresh and authentic but way overpriced. owner was nice and so was girl behind counter will i be back maybe but only ordering food once you add in 2 drinks and 3 desserts the bill begins to rack up' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address pricing concerns: Review your pricing strategy for food, drinks, and desserts. Offer competitive pricing or consider offering combo deals that provide better value for customers who order multiple items.

2. Improve communication: Clearly communicate the prices of items on your menu, including drinks and desserts. This will help customers make informed decisions and manage their expectations regarding the total cost of their order.

3. Enhance the overall dining experience: Focus on providing excellent service, a clean and welcoming environment, and high-quality food to create a memorable experience that justifies the price."
3,"I found Omega Gyros to be just average.  The food wasn't bad, but it wasn't particularly remarkable, either.  Prices, similarly, were not particularly high nor low, but just average.  On the whole, they make serviceable food at average prices, and it is a fine option if you're in the area.  I still prefer Flaming Kabob which is about ten minutes down the street.\n\nI had a falafel pita sandwich for dinner, along with a side of curly fries.  The best thing about the sandwich was its generous size: the thing was absolutely massive and really filled me up.  The ingredients were okay.  The veggies didn't taste remarkably fresh, but they were perfectly acceptable.  The centerpiece of the sandwich, the falafel, was not the best I've ever had.  The texture of the falafel wasn't particularly great: the whole thing was fairly mushy.  There was no contrast between the fried exterior and the usually much softer interior.  The flavor profile, likewise, was not my favorite either.  The falafel tasted quite a bit like pumpkin bread due to the spice combinations they'd used.  The flavor itself isn't bad, but it doesn't belong in a falafel.\n\nThe curly fries were fine.  They were just curly fries like you can get anywhere else.\n\nOverall, just average.  I would go back if there weren't better options nearby.\n\nI should note that my roommate went with me and got a lamb/beef gyro.  He was very impressed and said it was among the best gyros he'd ever had.  He was impressed with the size of the gyro for the price.","i found omega gyros to be just average. the food wasn't bad, but it wasn't particularly remarkable, either. prices, similarly, were not particularly high nor low, but just average. on the whole, they make serviceable food at average prices, and it is a fine option if you're in the area. i still prefer flaming kabob which is about ten minutes down the street. n ni had a falafel pita sandwich for dinner, along with a side of curly fries. the best thing about the sandwich was its generous size the thing was absolutely massive and really filled me up. the ingredients were okay. the veggies didn't taste remarkably fresh, but they were perfectly acceptable. the centerpiece of the sandwich, the falafel, was not the best i've ever had. the texture of the falafel wasn't particularly great the whole thing was fairly mushy. there was no contrast between the fried exterior and the usually much softer interior. the flavor profile, likewise, was not my favorite either. the falafel tasted quite a bit like pumpkin bread due to the spice combinations they'd used. the flavor itself isn't bad, but it doesn't belong in a falafel. n nthe curly fries were fine. they were just curly fries like you can get anywhere else. n noverall, just average. i would go back if there weren't better options nearby. n ni should note that my roommate went with me and got a lamb beef gyro. he was very impressed and said it was among the best gyros he'd ever had. he was impressed with the size of the gyro for the price.","admiration, approval, neutral","[INST] A customer left us a 3-star review: 'i found omega gyros to be just average. the food wasn't bad, but it wasn't particularly remarkable, either. prices, similarly, were not particularly high nor low, but just average. on the whole, they make serviceable food at average prices, and it is a fine option if you're in the area. i still prefer flaming kabob which is about ten minutes down the street. n ni had a falafel pita sandwich for dinner, along with a side of curly fries. the best thing about the sandwich was its generous size the thing was absolutely massive and really filled me up. the ingredients were okay. the veggies didn't taste remarkably fresh, but they were perfectly acceptable. the centerpiece of the sandwich, the falafel, was not the best i've ever had. the texture of the falafel wasn't particularly great the whole thing was fairly mushy. there was no contrast between the fried exterior and the usually much softer interior. the flavor profile, likewise, was not my favorite either. the falafel tasted quite a bit like pumpkin bread due to the spice combinations they'd used. the flavor itself isn't bad, but it doesn't belong in a falafel. n nthe curly fries were fine. they were just curly fries like you can get anywhere else. n noverall, just average. i would go back if there weren't better options nearby. n ni should note that my roommate went with me and got a lamb beef gyro. he was very impressed and said it was among the best gyros he'd ever had. he was impressed with the size of the gyro for the price.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i found omega gyros to be just average. the food wasn't bad, but it wasn't particularly remarkable, either. prices, similarly, were not particularly high nor low, but just average. on the whole, they make serviceable food at average prices, and it is a fine option if you're in the area. i still prefer flaming kabob which is about ten minutes down the street. n ni had a falafel pita sandwich for dinner, along with a side of curly fries. the best thing about the sandwich was its generous size the thing was absolutely massive and really filled me up. the ingredients were okay. the veggies didn't taste remarkably fresh, but they were perfectly acceptable. the centerpiece of the sandwich, the falafel, was not the best i've ever had. the texture of the falafel wasn't particularly great the whole thing was fairly mushy. there was no contrast between the fried exterior and the usually much softer interior. the flavor profile, likewise, was not my favorite either. the falafel tasted quite a bit like pumpkin bread due to the spice combinations they'd used. the flavor itself isn't bad, but it doesn't belong in a falafel. n nthe curly fries were fine. they were just curly fries like you can get anywhere else. n noverall, just average. i would go back if there weren't better options nearby. n ni should note that my roommate went with me and got a lamb beef gyro. he was very impressed and said it was among the best gyros he'd ever had. he was impressed with the size of the gyro for the price.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Omega Gyros, we could focus on the following areas:

1. Enhance the freshness of vegetables used in our dishes, particularly in the falafel pita sandwich.
2. Improve the texture of our falafel, aiming for a better contrast between the fried exterior and the softer interior.
3. Review our spice combinations in the falafel to ensure they align more closely with traditional falafel flavor profiles.
4. Consider offering a wider variety of options to cater to diverse tastes and preferences, as the customer's roommate seemed to have a more positive experience with the lamb beef gyro."
3,"Me give this place 4 years of me life and $50,000 and all me get is piece of paper that say \""Numen Lumen\"" at top. It supposed to be proof of wealth of knowledge that me absorb but guess what? Everybody else on planet take one look and know me no learn jack. They all like, \""Liberal arts degree? Thank you, but that position has already been filled,\"" or \""Isn't a poli sci major just a philosophy major who doesn't live in his parents basement?\"" Not me fault! Advisor tell me that it really not matter which major me choose! Engineering students they all get six figures and Ferrari 599's and seven girlfriends even though they nerds. But no one else want to go to Engineering Building because they hear rumor it house of sin. So I spend all me time in upside-down Humanities building wondering why it upside-down, and trying to find hidden eleven in Big Ten logo, and now me poor.\n\nBy the way, when I went there the biggest celebrity in town was Scanner Bob. Is he still around?","me give this place 4 years of me life and 50,000 and all me get is piece of paper that say numen lumen at top. it supposed to be proof of wealth of knowledge that me absorb but guess what? everybody else on planet take one look and know me no learn jack. they all like, liberal arts degree? thank you, but that position has already been filled, or isn't a poli sci major just a philosophy major who doesn't live in his parents basement? not me fault! advisor tell me that it really not matter which major me choose! engineering students they all get six figures and ferrari 599's and seven girlfriends even though they nerds. but no one else want to go to engineering building because they hear rumor it house of sin. so i spend all me time in upside down humanities building wondering why it upside down, and trying to find hidden eleven in big ten logo, and now me poor. n nby the way, when i went there the biggest celebrity in town was scanner bob. is he still around?","gratitude, neutral, confusion","[INST] A customer left us a 3-star review: 'me give this place 4 years of me life and 50,000 and all me get is piece of paper that say numen lumen at top. it supposed to be proof of wealth of knowledge that me absorb but guess what? everybody else on planet take one look and know me no learn jack. they all like, liberal arts degree? thank you, but that position has already been filled, or isn't a poli sci major just a philosophy major who doesn't live in his parents basement? not me fault! advisor tell me that it really not matter which major me choose! engineering students they all get six figures and ferrari 599's and seven girlfriends even though they nerds. but no one else want to go to engineering building because they hear rumor it house of sin. so i spend all me time in upside down humanities building wondering why it upside down, and trying to find hidden eleven in big ten logo, and now me poor. n nby the way, when i went there the biggest celebrity in town was scanner bob. is he still around?' The customer feels gratitude, neutral, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'me give this place 4 years of me life and 50,000 and all me get is piece of paper that say numen lumen at top. it supposed to be proof of wealth of knowledge that me absorb but guess what? everybody else on planet take one look and know me no learn jack. they all like, liberal arts degree? thank you, but that position has already been filled, or isn't a poli sci major just a philosophy major who doesn't live in his parents basement? not me fault! advisor tell me that it really not matter which major me choose! engineering students they all get six figures and ferrari 599's and seven girlfriends even though they nerds. but no one else want to go to engineering building because they hear rumor it house of sin. so i spend all me time in upside down humanities building wondering why it upside down, and trying to find hidden eleven in big ten logo, and now me poor. n nby the way, when i went there the biggest celebrity in town was scanner bob. is he still around?' The customer feels gratitude, neutral, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could address the following concerns:

1. Clarify the value of the degree: Explain how a liberal arts degree can be valuable in various fields, not just politics, and how it can provide a broad foundation of knowledge that can be applied in many different careers.

2. Provide career guidance: Offer career counseling services to help students understand how their degree can translate into a career, and provide resources for finding job opportunities in their field of interest.

3. Address the perception of the humanities building: Address any rumors or misconceptions about the humanities building, and make efforts to improve its reputation and facilities."
3,"The good: great flavors- the pork is delicious, different options, clean and friendly team\n\nThe bad: this is my first time here so my biggest concern was the temperature of the food. I came for a late lunch, I get it, but didn't feel like the items were super fresh or hot. I think this would have been different should I have come during lunch or dinner hour. My other suggestion: the sauces should've served warm, not cold.\n\nOverall, I enjoyed it and would try it again. Love the concept.","the good great flavors the pork is delicious, different options, clean and friendly team n nthe bad this is my first time here so my biggest concern was the temperature of the food. i came for a late lunch, i get it, but didn't feel like the items were super fresh or hot. i think this would have been different should i have come during lunch or dinner hour. my other suggestion the sauces should've served warm, not cold. n noverall, i enjoyed it and would try it again. love the concept.","admiration, love, joy","[INST] A customer left us a 3-star review: 'the good great flavors the pork is delicious, different options, clean and friendly team n nthe bad this is my first time here so my biggest concern was the temperature of the food. i came for a late lunch, i get it, but didn't feel like the items were super fresh or hot. i think this would have been different should i have come during lunch or dinner hour. my other suggestion the sauces should've served warm, not cold. n noverall, i enjoyed it and would try it again. love the concept.' The customer feels admiration, love, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'the good great flavors the pork is delicious, different options, clean and friendly team n nthe bad this is my first time here so my biggest concern was the temperature of the food. i came for a late lunch, i get it, but didn't feel like the items were super fresh or hot. i think this would have been different should i have come during lunch or dinner hour. my other suggestion the sauces should've served warm, not cold. n noverall, i enjoyed it and would try it again. love the concept.' The customer feels admiration, love, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Temperature: Ensure that food is served hot, especially during off-peak hours. This can be achieved by maintaining optimal cooking temperatures and using insulated containers for delivery.

2. Sauce Temperature: Serve sauces warm to enhance the dining experience. This can be done by keeping sauces warm in a heated container or warming them upon order.

3. Timing: Encourage customers to visit during lunch or dinner hours to ensure freshness and hotness of the food.

4. Communication: Inform customers about the peak hours and the benefits of visiting during those times."
3,"It was 10:45 Saturday morning and I wanted coffee. I knew of a place right down the street from me and to my disappointment it was closed! WTF! Any way I went searching for a cafe. I wanted to sit down and read the new times with a cup of coffee. I actually started my journey thinking I would stop at the drip. But when i got there that place just seemed to modern for me. I was in a funky mood and just wanted a nice cup of coffee, nothing fancy. So I saw an older man waving a sign that said \""Best lunch in town!\"" and he was kind of dancing too! And I said to myself \""Yes, i think I will\"". So I stumbled upon MacAlpines. They had just opened and I sat right down at the counter. I had two cups of yummy diner coffee and after realizing I was hungry too, I ordered a stuffed tomato that was oh so yummy with super fresh veggies. The decor was adorable and welcoming and I loved the juke box. 25 cents gets you two plays! anyway, I'm not giving it four stars because it took some time for the staff to warm up and be friendly. I don't know if it was just because they had just opened or if it was because I was still sleeping and needed a caffeine fix badly. But I want to go again, with company, not by myself and I'll rate it again.","it was 10 45 saturday morning and i wanted coffee. i knew of a place right down the street from me and to my disappointment it was closed! wtf! any way i went searching for a cafe. i wanted to sit down and read the new times with a cup of coffee. i actually started my journey thinking i would stop at the drip. but when i got there that place just seemed to modern for me. i was in a funky mood and just wanted a nice cup of coffee, nothing fancy. so i saw an older man waving a sign that said best lunch in town! and he was kind of dancing too! and i said to myself yes, i think i will . so i stumbled upon macalpines. they had just opened and i sat right down at the counter. i had two cups of yummy diner coffee and after realizing i was hungry too, i ordered a stuffed tomato that was oh so yummy with super fresh veggies. the decor was adorable and welcoming and i loved the juke box. 25 cents gets you two plays! anyway, i'm not giving it four stars because it took some time for the staff to warm up and be friendly. i don't know if it was just because they had just opened or if it was because i was still sleeping and needed a caffeine fix badly. but i want to go again, with company, not by myself and i'll rate it again.","disappointment, annoyance, neutral","[INST] A customer left us a 3-star review: 'it was 10 45 saturday morning and i wanted coffee. i knew of a place right down the street from me and to my disappointment it was closed! wtf! any way i went searching for a cafe. i wanted to sit down and read the new times with a cup of coffee. i actually started my journey thinking i would stop at the drip. but when i got there that place just seemed to modern for me. i was in a funky mood and just wanted a nice cup of coffee, nothing fancy. so i saw an older man waving a sign that said best lunch in town! and he was kind of dancing too! and i said to myself yes, i think i will . so i stumbled upon macalpines. they had just opened and i sat right down at the counter. i had two cups of yummy diner coffee and after realizing i was hungry too, i ordered a stuffed tomato that was oh so yummy with super fresh veggies. the decor was adorable and welcoming and i loved the juke box. 25 cents gets you two plays! anyway, i'm not giving it four stars because it took some time for the staff to warm up and be friendly. i don't know if it was just because they had just opened or if it was because i was still sleeping and needed a caffeine fix badly. but i want to go again, with company, not by myself and i'll rate it again.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'it was 10 45 saturday morning and i wanted coffee. i knew of a place right down the street from me and to my disappointment it was closed! wtf! any way i went searching for a cafe. i wanted to sit down and read the new times with a cup of coffee. i actually started my journey thinking i would stop at the drip. but when i got there that place just seemed to modern for me. i was in a funky mood and just wanted a nice cup of coffee, nothing fancy. so i saw an older man waving a sign that said best lunch in town! and he was kind of dancing too! and i said to myself yes, i think i will . so i stumbled upon macalpines. they had just opened and i sat right down at the counter. i had two cups of yummy diner coffee and after realizing i was hungry too, i ordered a stuffed tomato that was oh so yummy with super fresh veggies. the decor was adorable and welcoming and i loved the juke box. 25 cents gets you two plays! anyway, i'm not giving it four stars because it took some time for the staff to warm up and be friendly. i don't know if it was just because they had just opened or if it was because i was still sleeping and needed a caffeine fix badly. but i want to go again, with company, not by myself and i'll rate it again.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Communicate opening hours more effectively: Ensure that opening hours are clearly displayed on the storefront, website, and social media platforms to avoid customer disappointment.

2. Offer a welcoming atmosphere: Train staff to be friendly and approachable, especially during the early hours of operation, to create a more inviting environment for customers.

3. Cater to a variety of tastes: While some customers may prefer modern, trendy cafes, others may appreciate a more traditional diner setting. Offering a mix of options can help cater to a wider range of customers."
3,"I usually take my car to the Wal-Mart Tire and Lube center, but I was in this neighborhood and thought I'd give it a try. The technicians were prompt and efficient, taking my information as soon as I pulled in. They promised a 15 minute turnaround and were pretty darned close. After I paid for it (a little more expensive than Wal-Mart at $30), I noticed that they did a great job vacuuming out the crap from the floors. Good work, I would return.","i usually take my car to the wal mart tire and lube center, but i was in this neighborhood and thought i'd give it a try. the technicians were prompt and efficient, taking my information as soon as i pulled in. they promised a 15 minute turnaround and were pretty darned close. after i paid for it a little more expensive than wal mart at 30 , i noticed that they did a great job vacuuming out the crap from the floors. good work, i would return.","admiration, approval, realization","[INST] A customer left us a 3-star review: 'i usually take my car to the wal mart tire and lube center, but i was in this neighborhood and thought i'd give it a try. the technicians were prompt and efficient, taking my information as soon as i pulled in. they promised a 15 minute turnaround and were pretty darned close. after i paid for it a little more expensive than wal mart at 30 , i noticed that they did a great job vacuuming out the crap from the floors. good work, i would return.' The customer feels admiration, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'i usually take my car to the wal mart tire and lube center, but i was in this neighborhood and thought i'd give it a try. the technicians were prompt and efficient, taking my information as soon as i pulled in. they promised a 15 minute turnaround and were pretty darned close. after i paid for it a little more expensive than wal mart at 30 , i noticed that they did a great job vacuuming out the crap from the floors. good work, i would return.' The customer feels admiration, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially turn a 3-star review into a 5-star one, consider the following suggestions:

1. Competitive pricing: While the customer appreciates the quality of service, they mention that the price was a bit higher than Walmart. Offering competitive pricing could help retain customers who are price-sensitive.

2. Transparent communication: The customer was pleased with the quick turnaround time, but it's essential to set realistic expectations for service completion. Providing a more accurate estimate for service completion could help manage customer expectations."
3,"There is nothing really exciting about the Boozery, which is disappointing for it's location. The bar itself is pretty small but they are able to accomodate more with outside seating. It has a nice ambiance inside but the small size of the place cramps the style a bit. They have very limited special drink menu with your average Freemont street drink prices ($7-$10).\n\nThe Boozery is just your average downtown bar. Nothing to complain about, but also nothing to brag about.","there is nothing really exciting about the boozery, which is disappointing for it's location. the bar itself is pretty small but they are able to accomodate more with outside seating. it has a nice ambiance inside but the small size of the place cramps the style a bit. they have very limited special drink menu with your average freemont street drink prices 7 10 . n nthe boozery is just your average downtown bar. nothing to complain about, but also nothing to brag about.","disappointment, disapproval, neutral","[INST] A customer left us a 3-star review: 'there is nothing really exciting about the boozery, which is disappointing for it's location. the bar itself is pretty small but they are able to accomodate more with outside seating. it has a nice ambiance inside but the small size of the place cramps the style a bit. they have very limited special drink menu with your average freemont street drink prices 7 10 . n nthe boozery is just your average downtown bar. nothing to complain about, but also nothing to brag about.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'there is nothing really exciting about the boozery, which is disappointing for it's location. the bar itself is pretty small but they are able to accomodate more with outside seating. it has a nice ambiance inside but the small size of the place cramps the style a bit. they have very limited special drink menu with your average freemont street drink prices 7 10 . n nthe boozery is just your average downtown bar. nothing to complain about, but also nothing to brag about.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your establishment, consider the following suggestions:

1. Expand the special drink menu to offer a wider variety of unique and exciting options.
2. Consider increasing the size of the indoor seating area to alleviate the feeling of being cramped.
3. Offer competitive pricing for drinks, especially in a tourist-heavy area like Freemont Street.
4. Enhance the ambiance inside the bar to make it more distinctive and memorable.
5. Offer promotions or special events to create a sense of excitement and encourage repeat visits."
3,"Slow service...really really slow service, oh wait did I say the slow, we've been here 45 minutes and the waitress has brought us jelly, butter, and catsup....no food and no refills on our drinks\n\n\nOh the food finally came, very good. I had the Ruben...excellent, hubby had the 3 eggs breakfast, and much to his surprise the eggs were cooked perfectly.\n\nOur server was very sweet and nice , but really lost as a waitress, lots of running around apologizing to everyone, maybe she is just having an off day.","slow service...really really slow service, oh wait did i say the slow, we've been here 45 minutes and the waitress has brought us jelly, butter, and catsup....no food and no refills on our drinks n n noh the food finally came, very good. i had the ruben...excellent, hubby had the 3 eggs breakfast, and much to his surprise the eggs were cooked perfectly. n nour server was very sweet and nice , but really lost as a waitress, lots of running around apologizing to everyone, maybe she is just having an off day.","admiration, surprise, disappointment","[INST] A customer left us a 3-star review: 'slow service...really really slow service, oh wait did i say the slow, we've been here 45 minutes and the waitress has brought us jelly, butter, and catsup....no food and no refills on our drinks n n noh the food finally came, very good. i had the ruben...excellent, hubby had the 3 eggs breakfast, and much to his surprise the eggs were cooked perfectly. n nour server was very sweet and nice , but really lost as a waitress, lots of running around apologizing to everyone, maybe she is just having an off day.' The customer feels admiration, surprise, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'slow service...really really slow service, oh wait did i say the slow, we've been here 45 minutes and the waitress has brought us jelly, butter, and catsup....no food and no refills on our drinks n n noh the food finally came, very good. i had the ruben...excellent, hubby had the 3 eggs breakfast, and much to his surprise the eggs were cooked perfectly. n nour server was very sweet and nice , but really lost as a waitress, lots of running around apologizing to everyone, maybe she is just having an off day.' The customer feels admiration, surprise, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Improve service speed: Train staff to prioritize and manage their time effectively to reduce waiting times.

2. Enhance communication: Ensure waitstaff are well-informed about orders, refills, and table status to minimize confusion and running around.

3. Offer a more diverse menu: Offer a wider variety of food options to cater to different tastes and preferences.

4. Provide consistent quality: Ensure that food is consistently cooked to the customer's satisfaction, with attention to detail and presentation."
3,"Really, like 3.25 stars.  I like this place for its retro, old Vegas feel.  It's not hip or sexy, and that is a good thing while in the midst of all the Vegas sparkle.  The waiters have all been there for 30 years, and there are no \""foams\"" or \""gellees\"" and your steak will be Midwestern corn fed, your tomatoes from a hothouse in Mexico.  \n\nThe service is pretty good, and the booths are comfortable and afford a good view of the restaurant.  The food is usually pretty good (good, not French Laundry good, but good), although this last time they burned our steak, but we were having such a good time it didn't bother us much.  Perfect way to start your retro Vegas night before going to see Jubilee!","really, like 3.25 stars. i like this place for its retro, old vegas feel. it's not hip or sexy, and that is a good thing while in the midst of all the vegas sparkle. the waiters have all been there for 30 years, and there are no foams or gellees and your steak will be midwestern corn fed, your tomatoes from a hothouse in mexico. n nthe service is pretty good, and the booths are comfortable and afford a good view of the restaurant. the food is usually pretty good good, not french laundry good, but good , although this last time they burned our steak, but we were having such a good time it didn't bother us much. perfect way to start your retro vegas night before going to see jubilee!","admiration, approval, love","[INST] A customer left us a 3-star review: 'really, like 3.25 stars. i like this place for its retro, old vegas feel. it's not hip or sexy, and that is a good thing while in the midst of all the vegas sparkle. the waiters have all been there for 30 years, and there are no foams or gellees and your steak will be midwestern corn fed, your tomatoes from a hothouse in mexico. n nthe service is pretty good, and the booths are comfortable and afford a good view of the restaurant. the food is usually pretty good good, not french laundry good, but good , although this last time they burned our steak, but we were having such a good time it didn't bother us much. perfect way to start your retro vegas night before going to see jubilee!' The customer feels admiration, approval, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'really, like 3.25 stars. i like this place for its retro, old vegas feel. it's not hip or sexy, and that is a good thing while in the midst of all the vegas sparkle. the waiters have all been there for 30 years, and there are no foams or gellees and your steak will be midwestern corn fed, your tomatoes from a hothouse in mexico. n nthe service is pretty good, and the booths are comfortable and afford a good view of the restaurant. the food is usually pretty good good, not french laundry good, but good , although this last time they burned our steak, but we were having such a good time it didn't bother us much. perfect way to start your retro vegas night before going to see jubilee!' The customer feels admiration, approval, love. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and maintain their positive sentiment, consider the following improvements:

1. Consistency in food preparation: Ensure that all dishes are cooked to the desired level of doneness to avoid incidents like burnt steaks.

2. Staff training: Provide ongoing training for waitstaff to ensure they are up-to-date on food preparation, service standards, and customer interaction.

3. Maintain the retro, old Vegas feel: Continue to preserve the unique atmosphere that the customer appreciates, as it sets your establishment apart from other venues."
3,"Came here with an open mind and a large group...\n\nWas not sure what to expect, but on our way over we read, on yelp of course, how amazing the meatballs were..\n\nWe ordered food to share and the servings size were decent enough to share but not over the top a small but decent serving..we started with the mixed appetizer plate and the meatballs..the app plate was good has a wide selection for everyone to try something..we orderd two for our group and it was more then enough..\n\nThe meatballs alone would get a 5 star, I absolutely loved them and the sauce it came in was amazing..I was somewhat selfish with the meatballs because they were so good.\n\nI split a plate of spaghetti with my daughter and it was good, could of used more sauce as they actually bring it out already split, but good nonetheless.\n\nService: is ok, waited about 20 minutes to get a glass of wine, on top of that it was kind of stuffy and average at best..compared to many other places in LV service was lacking..\n\nAll in all 3 stars is good, the place is really pricey for what you get..I doubt I will be back unless someone is adamant about going.","came here with an open mind and a large group... n nwas not sure what to expect, but on our way over we read, on yelp of course, how amazing the meatballs were.. n nwe ordered food to share and the servings size were decent enough to share but not over the top a small but decent serving..we started with the mixed appetizer plate and the meatballs..the app plate was good has a wide selection for everyone to try something..we orderd two for our group and it was more then enough.. n nthe meatballs alone would get a 5 star, i absolutely loved them and the sauce it came in was amazing..i was somewhat selfish with the meatballs because they were so good. n ni split a plate of spaghetti with my daughter and it was good, could of used more sauce as they actually bring it out already split, but good nonetheless. n nservice is ok, waited about 20 minutes to get a glass of wine, on top of that it was kind of stuffy and average at best..compared to many other places in lv service was lacking.. n nall in all 3 stars is good, the place is really pricey for what you get..i doubt i will be back unless someone is adamant about going.","admiration, approval, confusion","[INST] A customer left us a 3-star review: 'came here with an open mind and a large group... n nwas not sure what to expect, but on our way over we read, on yelp of course, how amazing the meatballs were.. n nwe ordered food to share and the servings size were decent enough to share but not over the top a small but decent serving..we started with the mixed appetizer plate and the meatballs..the app plate was good has a wide selection for everyone to try something..we orderd two for our group and it was more then enough.. n nthe meatballs alone would get a 5 star, i absolutely loved them and the sauce it came in was amazing..i was somewhat selfish with the meatballs because they were so good. n ni split a plate of spaghetti with my daughter and it was good, could of used more sauce as they actually bring it out already split, but good nonetheless. n nservice is ok, waited about 20 minutes to get a glass of wine, on top of that it was kind of stuffy and average at best..compared to many other places in lv service was lacking.. n nall in all 3 stars is good, the place is really pricey for what you get..i doubt i will be back unless someone is adamant about going.' The customer feels admiration, approval, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'came here with an open mind and a large group... n nwas not sure what to expect, but on our way over we read, on yelp of course, how amazing the meatballs were.. n nwe ordered food to share and the servings size were decent enough to share but not over the top a small but decent serving..we started with the mixed appetizer plate and the meatballs..the app plate was good has a wide selection for everyone to try something..we orderd two for our group and it was more then enough.. n nthe meatballs alone would get a 5 star, i absolutely loved them and the sauce it came in was amazing..i was somewhat selfish with the meatballs because they were so good. n ni split a plate of spaghetti with my daughter and it was good, could of used more sauce as they actually bring it out already split, but good nonetheless. n nservice is ok, waited about 20 minutes to get a glass of wine, on top of that it was kind of stuffy and average at best..compared to many other places in lv service was lacking.. n nall in all 3 stars is good, the place is really pricey for what you get..i doubt i will be back unless someone is adamant about going.' The customer feels admiration, approval, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially encourage a return visit, consider the following suggestions:

1. Improve service speed: Address the issue of slow service by training staff to prioritize customer requests promptly, especially during peak hours.

2. Enhance ambiance: Make the dining environment more comfortable and inviting by adjusting temperature, seating arrangements, and decor to create a more enjoyable atmosphere.

3. Offer more generous portion sizes: Consider increasing the size of the servings, especially for shared dishes, to make customers feel they are getting better value for their money."
3,It's not the worst option for fast food style airport food. They have veggie tacos that provide reasonable portions and nice scoops of guacamole. The rice is awful and the salsa is more like pizza sauce. Although it's affordable and quick.,it's not the worst option for fast food style airport food. they have veggie tacos that provide reasonable portions and nice scoops of guacamole. the rice is awful and the salsa is more like pizza sauce. although it's affordable and quick.,"disgust, disapproval, neutral","[INST] A customer left us a 3-star review: 'it's not the worst option for fast food style airport food. they have veggie tacos that provide reasonable portions and nice scoops of guacamole. the rice is awful and the salsa is more like pizza sauce. although it's affordable and quick.' The customer feels disgust, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'it's not the worst option for fast food style airport food. they have veggie tacos that provide reasonable portions and nice scoops of guacamole. the rice is awful and the salsa is more like pizza sauce. although it's affordable and quick.' The customer feels disgust, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve the quality of rice: The customer found the rice to be awful. We can work on enhancing the taste, texture, and overall quality of our rice.

2. Revise the salsa recipe: The customer compared the salsa to pizza sauce, which suggests it may not be meeting their expectations for a salsa accompanying Mexican-style food. We can consider revising the recipe to better suit the tastes of our customers."
3,"Not the best whole foods i have ever been to because the layout is a little funky and I hate that bombed out minimall zone on Raintree, but I am a recent convert to the Whole 'price' Foods scene... I'll tell you what, I find that it is WORTH THE MONEY to get fresh ingredients and healthy alternatives than to go to Safeway or Albertsons and get crap that rots in my fridge. At least this way they actually get used. \n\nI actually now find myself cooking (and enjoying it), which says alot, because i am a lazy p.o.s... Also, the precooked stuff is really good and makes cooking for 1 so much easier...\n\nAlso, this whole \""Fry's has the best pre-cooked chicken\"" thing = BS... get one of those pre-cooked chickens at Whole Foods and it blows that Fry's shit out the freaking water.... albeit more expensive, but a whole chicken for 4.99 at fry's seems suspiciously cheap anyways...\n\nThings you MUST get at Whole Foods that you can't find many other places:\n-- Havea Corn Chips, if you havent found out about these yet, GET ON IT\n--ONE coconut water... Great tasting, Healthy, alternative to other sugary     drinks or soda\n--As mention above, pre-cooked chicken... wow\n--Pre-marinated Satay's/Kabobs at the meat counter (15 min BBQ awesomeness)","not the best whole foods i have ever been to because the layout is a little funky and i hate that bombed out minimall zone on raintree, but i am a recent convert to the whole 'price' foods scene... i'll tell you what, i find that it is worth the money to get fresh ingredients and healthy alternatives than to go to safeway or albertsons and get crap that rots in my fridge. at least this way they actually get used. n ni actually now find myself cooking and enjoying it , which says alot, because i am a lazy p.o.s... also, the precooked stuff is really good and makes cooking for 1 so much easier... n nalso, this whole fry's has the best pre cooked chicken thing bs... get one of those pre cooked chickens at whole foods and it blows that fry's shit out the freaking water.... albeit more expensive, but a whole chicken for 4.99 at fry's seems suspiciously cheap anyways... n nthings you must get at whole foods that you can't find many other places n havea corn chips, if you havent found out about these yet, get on it n one coconut water... great tasting, healthy, alternative to other sugary drinks or soda n as mention above, pre cooked chicken... wow n pre marinated satay's kabobs at the meat counter 15 min bbq awesomeness","joy, annoyance, approval","[INST] A customer left us a 3-star review: 'not the best whole foods i have ever been to because the layout is a little funky and i hate that bombed out minimall zone on raintree, but i am a recent convert to the whole 'price' foods scene... i'll tell you what, i find that it is worth the money to get fresh ingredients and healthy alternatives than to go to safeway or albertsons and get crap that rots in my fridge. at least this way they actually get used. n ni actually now find myself cooking and enjoying it , which says alot, because i am a lazy p.o.s... also, the precooked stuff is really good and makes cooking for 1 so much easier... n nalso, this whole fry's has the best pre cooked chicken thing bs... get one of those pre cooked chickens at whole foods and it blows that fry's shit out the freaking water.... albeit more expensive, but a whole chicken for 4.99 at fry's seems suspiciously cheap anyways... n nthings you must get at whole foods that you can't find many other places n havea corn chips, if you havent found out about these yet, get on it n one coconut water... great tasting, healthy, alternative to other sugary drinks or soda n as mention above, pre cooked chicken... wow n pre marinated satay's kabobs at the meat counter 15 min bbq awesomeness' The customer feels joy, annoyance, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'not the best whole foods i have ever been to because the layout is a little funky and i hate that bombed out minimall zone on raintree, but i am a recent convert to the whole 'price' foods scene... i'll tell you what, i find that it is worth the money to get fresh ingredients and healthy alternatives than to go to safeway or albertsons and get crap that rots in my fridge. at least this way they actually get used. n ni actually now find myself cooking and enjoying it , which says alot, because i am a lazy p.o.s... also, the precooked stuff is really good and makes cooking for 1 so much easier... n nalso, this whole fry's has the best pre cooked chicken thing bs... get one of those pre cooked chickens at whole foods and it blows that fry's shit out the freaking water.... albeit more expensive, but a whole chicken for 4.99 at fry's seems suspiciously cheap anyways... n nthings you must get at whole foods that you can't find many other places n havea corn chips, if you havent found out about these yet, get on it n one coconut water... great tasting, healthy, alternative to other sugary drinks or soda n as mention above, pre cooked chicken... wow n pre marinated satay's kabobs at the meat counter 15 min bbq awesomeness' The customer feels joy, annoyance, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Layout Improvement: Address the customer's concern about the store layout by making it more user-friendly and easy to navigate. This could involve reorganizing shelves, improving signage, or providing store maps.

2. Address Negative Perception of Location: The customer mentions disliking the location near the bombed-out mall. While we may not be able to change the location, we can work on creating a more welcoming and pleasant in-store environment to offset this perception."
3,"Gigantic tourist trap, but I suppose it's fun for the kids. Pretty much M&M logos plastered on every item imaginable, but the wall of M&Ms is pretty impressive. If you only want a few candies, get them somewhere else, as waiting in the lines to check out can take a while, and $12.99/lb for M&Ms isn't a great deal. Good to go to at least once, I suppose.","gigantic tourist trap, but i suppose it's fun for the kids. pretty much m m logos plastered on every item imaginable, but the wall of m ms is pretty impressive. if you only want a few candies, get them somewhere else, as waiting in the lines to check out can take a while, and 12.99 lb for m ms isn't a great deal. good to go to at least once, i suppose.","joy, admiration, amusement","[INST] A customer left us a 3-star review: 'gigantic tourist trap, but i suppose it's fun for the kids. pretty much m m logos plastered on every item imaginable, but the wall of m ms is pretty impressive. if you only want a few candies, get them somewhere else, as waiting in the lines to check out can take a while, and 12.99 lb for m ms isn't a great deal. good to go to at least once, i suppose.' The customer feels joy, admiration, amusement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'gigantic tourist trap, but i suppose it's fun for the kids. pretty much m m logos plastered on every item imaginable, but the wall of m ms is pretty impressive. if you only want a few candies, get them somewhere else, as waiting in the lines to check out can take a while, and 12.99 lb for m ms isn't a great deal. good to go to at least once, i suppose.' The customer feels joy, admiration, amusement. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Reduce wait times at checkout by increasing the number of cashiers or implementing a more efficient checkout process.

2. Offer smaller, more affordable M&M's packages for those who only want a few candies.

3. Minimize the number of M&M's logos on non-essential items to create a more streamlined and less overwhelming shopping environment.

4. Consider offering unique, exclusive, or limited-edition M&M's products to entice customers and create a sense of value."
3,"My go to place for soup dumplings in Vegas.. The only other place I've tried was China Mama and I thought the XLBs were way better here! However, for the last two times I've been there, the XLBs were so big that they were all stuck together in the steamer and it was like playing XLB jenga to try to pick up a piece of XLB without breaking the skin. As any XLB connoisseur would know, you might as well just not eat the XLB if the skin breaks and all the soup is wasted. I mentioned this to the server, and he just said \""yeah... Because they are bigger\"". Well duh. \n\nAnyways, it was good while it lasted. I will be searching out other places to satisfy my XLB cravings. And if I can't find any other good places, I might come back here one day and pray that their XLBs are no longer stuck together.","my go to place for soup dumplings in vegas.. the only other place i've tried was china mama and i thought the xlbs were way better here! however, for the last two times i've been there, the xlbs were so big that they were all stuck together in the steamer and it was like playing xlb jenga to try to pick up a piece of xlb without breaking the skin. as any xlb connoisseur would know, you might as well just not eat the xlb if the skin breaks and all the soup is wasted. i mentioned this to the server, and he just said yeah... because they are bigger . well duh. n nanyways, it was good while it lasted. i will be searching out other places to satisfy my xlb cravings. and if i can't find any other good places, i might come back here one day and pray that their xlbs are no longer stuck together.","neutral, realization, disapproval","[INST] A customer left us a 3-star review: 'my go to place for soup dumplings in vegas.. the only other place i've tried was china mama and i thought the xlbs were way better here! however, for the last two times i've been there, the xlbs were so big that they were all stuck together in the steamer and it was like playing xlb jenga to try to pick up a piece of xlb without breaking the skin. as any xlb connoisseur would know, you might as well just not eat the xlb if the skin breaks and all the soup is wasted. i mentioned this to the server, and he just said yeah... because they are bigger . well duh. n nanyways, it was good while it lasted. i will be searching out other places to satisfy my xlb cravings. and if i can't find any other good places, i might come back here one day and pray that their xlbs are no longer stuck together.' The customer feels neutral, realization, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'my go to place for soup dumplings in vegas.. the only other place i've tried was china mama and i thought the xlbs were way better here! however, for the last two times i've been there, the xlbs were so big that they were all stuck together in the steamer and it was like playing xlb jenga to try to pick up a piece of xlb without breaking the skin. as any xlb connoisseur would know, you might as well just not eat the xlb if the skin breaks and all the soup is wasted. i mentioned this to the server, and he just said yeah... because they are bigger . well duh. n nanyways, it was good while it lasted. i will be searching out other places to satisfy my xlb cravings. and if i can't find any other good places, i might come back here one day and pray that their xlbs are no longer stuck together.' The customer feels neutral, realization, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the issue: Acknowledge the customer's feedback and express our concern about the quality of the xlbs during their recent visits.

2. Offer a solution: Suggest a meeting with the kitchen team to discuss the size and preparation of the xlbs to ensure they are not sticking together in the steamer.

3. Show appreciation: Thank the customer for their valuable feedback and express our hope that they will give us another chance to serve them better in the future."
3,"We were originally going to cook Friday night, but it got late by the time we were heading home, so I decided to pick up some food from China Town on the way.  \n\nI went in and there were two people actually eating at the restaurant, the rest were in line or waiting for their take out.  It seems like that is the thing there as the phone was constantly ringing for more orders.  They had a buffet, but I'm not sure when it is set up as it was not during the time I went, which shocks me with it being a Friday night. \n\nI ordered my normal, you got it, sesame chicken.  Also ordered beef and broccoli.  With the number of people waiting and the calls coming in, the order was ready in 5 minutes.  That's great, but should that be questionable???  Maybe the whole Americanized Chinese part.  Both entrees were good and I like that they had a little extra sauce for putting on rice. They also made for good leftovers - not dried out!\n\nI would go back here for convenience, but I still have some other Chinese places that I just like a lot more, so I will reserve those for the 4 and 5 stars.","we were originally going to cook friday night, but it got late by the time we were heading home, so i decided to pick up some food from china town on the way. n ni went in and there were two people actually eating at the restaurant, the rest were in line or waiting for their take out. it seems like that is the thing there as the phone was constantly ringing for more orders. they had a buffet, but i'm not sure when it is set up as it was not during the time i went, which shocks me with it being a friday night. n ni ordered my normal, you got it, sesame chicken. also ordered beef and broccoli. with the number of people waiting and the calls coming in, the order was ready in 5 minutes. that's great, but should that be questionable??? maybe the whole americanized chinese part. both entrees were good and i like that they had a little extra sauce for putting on rice. they also made for good leftovers not dried out! n ni would go back here for convenience, but i still have some other chinese places that i just like a lot more, so i will reserve those for the 4 and 5 stars.","surprise, neutral, confusion","[INST] A customer left us a 3-star review: 'we were originally going to cook friday night, but it got late by the time we were heading home, so i decided to pick up some food from china town on the way. n ni went in and there were two people actually eating at the restaurant, the rest were in line or waiting for their take out. it seems like that is the thing there as the phone was constantly ringing for more orders. they had a buffet, but i'm not sure when it is set up as it was not during the time i went, which shocks me with it being a friday night. n ni ordered my normal, you got it, sesame chicken. also ordered beef and broccoli. with the number of people waiting and the calls coming in, the order was ready in 5 minutes. that's great, but should that be questionable??? maybe the whole americanized chinese part. both entrees were good and i like that they had a little extra sauce for putting on rice. they also made for good leftovers not dried out! n ni would go back here for convenience, but i still have some other chinese places that i just like a lot more, so i will reserve those for the 4 and 5 stars.' The customer feels surprise, neutral, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 3-star review: 'we were originally going to cook friday night, but it got late by the time we were heading home, so i decided to pick up some food from china town on the way. n ni went in and there were two people actually eating at the restaurant, the rest were in line or waiting for their take out. it seems like that is the thing there as the phone was constantly ringing for more orders. they had a buffet, but i'm not sure when it is set up as it was not during the time i went, which shocks me with it being a friday night. n ni ordered my normal, you got it, sesame chicken. also ordered beef and broccoli. with the number of people waiting and the calls coming in, the order was ready in 5 minutes. that's great, but should that be questionable??? maybe the whole americanized chinese part. both entrees were good and i like that they had a little extra sauce for putting on rice. they also made for good leftovers not dried out! n ni would go back here for convenience, but i still have some other chinese places that i just like a lot more, so i will reserve those for the 4 and 5 stars.' The customer feels surprise, neutral, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Clarify buffet hours: Make sure the buffet hours are clearly displayed on the website and in the restaurant to avoid confusion.

2. Increase seating capacity: To create a more welcoming atmosphere, we could consider expanding the seating area to accommodate more diners, making it feel less like a takeout-focused establishment.

3. Improve ambiance: Enhancing the overall dining experience by adding decor, music, or other elements that create a more inviting atmosphere could help attract more diners and make them feel more comfortable."
2,"Note: I judge Vietnamese places on four things: pho, spring rolls, peanut dipping sauce and avocado shakes. \n\nVietnam Grille just didn't impress me on any level. For such a highly regarded Vietnamese joint, I expected a lot more. The spring rolls were on the the smaller side. While the fillings were fresh, they were missing something. The peanut sauce was overly sweet and not that peanuty. The pho was severely over spiced and much too fragrant. The star anise was an overpowering flavor in the broth. The pieces of flank steak weren't the beautifully, paper thin slices that I've had at every other Vietnamese place. The tendon was undercooked and too chewy... Definitely not my fave. The avocado smoothie was no where to be found on the menu... One of the things I love about Vietnamese food is how much food you get for the price. I thought that Vietnam Grille's prices were on the higher end of what I'm accustomed to seeing. \n\nThe positives... The service was fine and the parking was plentiful. \n\nNeedless to say, I'll be continuing my search for my go-to Vietnamese joint in Charlotte.","note i judge vietnamese places on four things pho, spring rolls, peanut dipping sauce and avocado shakes. n nvietnam grille just didn't impress me on any level. for such a highly regarded vietnamese joint, i expected a lot more. the spring rolls were on the the smaller side. while the fillings were fresh, they were missing something. the peanut sauce was overly sweet and not that peanuty. the pho was severely over spiced and much too fragrant. the star anise was an overpowering flavor in the broth. the pieces of flank steak weren't the beautifully, paper thin slices that i've had at every other vietnamese place. the tendon was undercooked and too chewy... definitely not my fave. the avocado smoothie was no where to be found on the menu... one of the things i love about vietnamese food is how much food you get for the price. i thought that vietnam grille's prices were on the higher end of what i'm accustomed to seeing. n nthe positives... the service was fine and the parking was plentiful. n nneedless to say, i'll be continuing my search for my go to vietnamese joint in charlotte.","neutral, disapproval, disappointment","[INST] A customer left us a 2-star review: 'note i judge vietnamese places on four things pho, spring rolls, peanut dipping sauce and avocado shakes. n nvietnam grille just didn't impress me on any level. for such a highly regarded vietnamese joint, i expected a lot more. the spring rolls were on the the smaller side. while the fillings were fresh, they were missing something. the peanut sauce was overly sweet and not that peanuty. the pho was severely over spiced and much too fragrant. the star anise was an overpowering flavor in the broth. the pieces of flank steak weren't the beautifully, paper thin slices that i've had at every other vietnamese place. the tendon was undercooked and too chewy... definitely not my fave. the avocado smoothie was no where to be found on the menu... one of the things i love about vietnamese food is how much food you get for the price. i thought that vietnam grille's prices were on the higher end of what i'm accustomed to seeing. n nthe positives... the service was fine and the parking was plentiful. n nneedless to say, i'll be continuing my search for my go to vietnamese joint in charlotte.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'note i judge vietnamese places on four things pho, spring rolls, peanut dipping sauce and avocado shakes. n nvietnam grille just didn't impress me on any level. for such a highly regarded vietnamese joint, i expected a lot more. the spring rolls were on the the smaller side. while the fillings were fresh, they were missing something. the peanut sauce was overly sweet and not that peanuty. the pho was severely over spiced and much too fragrant. the star anise was an overpowering flavor in the broth. the pieces of flank steak weren't the beautifully, paper thin slices that i've had at every other vietnamese place. the tendon was undercooked and too chewy... definitely not my fave. the avocado smoothie was no where to be found on the menu... one of the things i love about vietnamese food is how much food you get for the price. i thought that vietnam grille's prices were on the higher end of what i'm accustomed to seeing. n nthe positives... the service was fine and the parking was plentiful. n nneedless to say, i'll be continuing my search for my go to vietnamese joint in charlotte.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Vietnam Grille, we can focus on the following areas:

1. Adjust the seasoning of the Pho to make it less overly spiced and fragrant, while ensuring the broth retains its authentic flavor.
2. Improve the quality and consistency of the spring rolls by increasing their size, enhancing the fillings, and finding a balance in the seasoning.
3. Revise the peanut dipping sauce recipe to make it more peanutty and less sweet.
4. Ensure the flank steak is sliced paper-thin and tender, and the tendon is properly cooked to avoid being too chewy."
2,"Man, this place is not a good venue for the over 21 crowd to enjoy a concert. This place has absolutely nothing special about it at all, except some good bands occasionally and a decent patio. My first experience here is when I turned 21 and saw Phunk Junkeez and others, oh wait I didnt get to see them because I got kicked out! Security here sucks, they are big dumb a-holes. I was kicked out shortly after turning 21 for supposedly giving drinks to minors and being drunk. The supposed minors were not even with me and my friends got kicked out also for drinking, which they weren't. I admit I was a lil tipsy, but the bouncers were jerkoffs and didnt believe I was 21 even though they were staring at my id. Oh well that was awhile ago and I have went back reluctantly since then. I saw atmosphere last May, we had to park a mile away over the bridge(lame) and wait in a longass line to get in. Take my shoes off??what? Am I a terrorist now? Give me a break. Anyhow, the bar's drinks are AWFUL and way expensive for the quantity and quality. The show was good though, sound isn't too bad. Why can't they have a few tables and a little decor in the main stage area? I feel like it's a concert in the street. I guess it's so they can pack as many people in, so classiness is not in the agenda. This place is more suited for the under 21 crowd, I guess I just like a lil comfort while enjoying music now, not the moshing type anymore, I'm old, haha.","man, this place is not a good venue for the over 21 crowd to enjoy a concert. this place has absolutely nothing special about it at all, except some good bands occasionally and a decent patio. my first experience here is when i turned 21 and saw phunk junkeez and others, oh wait i didnt get to see them because i got kicked out! security here sucks, they are big dumb a holes. i was kicked out shortly after turning 21 for supposedly giving drinks to minors and being drunk. the supposed minors were not even with me and my friends got kicked out also for drinking, which they weren't. i admit i was a lil tipsy, but the bouncers were jerkoffs and didnt believe i was 21 even though they were staring at my id. oh well that was awhile ago and i have went back reluctantly since then. i saw atmosphere last may, we had to park a mile away over the bridge lame and wait in a longass line to get in. take my shoes off??what? am i a terrorist now? give me a break. anyhow, the bar's drinks are awful and way expensive for the quantity and quality. the show was good though, sound isn't too bad. why can't they have a few tables and a little decor in the main stage area? i feel like it's a concert in the street. i guess it's so they can pack as many people in, so classiness is not in the agenda. this place is more suited for the under 21 crowd, i guess i just like a lil comfort while enjoying music now, not the moshing type anymore, i'm old, haha.","disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'man, this place is not a good venue for the over 21 crowd to enjoy a concert. this place has absolutely nothing special about it at all, except some good bands occasionally and a decent patio. my first experience here is when i turned 21 and saw phunk junkeez and others, oh wait i didnt get to see them because i got kicked out! security here sucks, they are big dumb a holes. i was kicked out shortly after turning 21 for supposedly giving drinks to minors and being drunk. the supposed minors were not even with me and my friends got kicked out also for drinking, which they weren't. i admit i was a lil tipsy, but the bouncers were jerkoffs and didnt believe i was 21 even though they were staring at my id. oh well that was awhile ago and i have went back reluctantly since then. i saw atmosphere last may, we had to park a mile away over the bridge lame and wait in a longass line to get in. take my shoes off??what? am i a terrorist now? give me a break. anyhow, the bar's drinks are awful and way expensive for the quantity and quality. the show was good though, sound isn't too bad. why can't they have a few tables and a little decor in the main stage area? i feel like it's a concert in the street. i guess it's so they can pack as many people in, so classiness is not in the agenda. this place is more suited for the under 21 crowd, i guess i just like a lil comfort while enjoying music now, not the moshing type anymore, i'm old, haha.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'man, this place is not a good venue for the over 21 crowd to enjoy a concert. this place has absolutely nothing special about it at all, except some good bands occasionally and a decent patio. my first experience here is when i turned 21 and saw phunk junkeez and others, oh wait i didnt get to see them because i got kicked out! security here sucks, they are big dumb a holes. i was kicked out shortly after turning 21 for supposedly giving drinks to minors and being drunk. the supposed minors were not even with me and my friends got kicked out also for drinking, which they weren't. i admit i was a lil tipsy, but the bouncers were jerkoffs and didnt believe i was 21 even though they were staring at my id. oh well that was awhile ago and i have went back reluctantly since then. i saw atmosphere last may, we had to park a mile away over the bridge lame and wait in a longass line to get in. take my shoes off??what? am i a terrorist now? give me a break. anyhow, the bar's drinks are awful and way expensive for the quantity and quality. the show was good though, sound isn't too bad. why can't they have a few tables and a little decor in the main stage area? i feel like it's a concert in the street. i guess it's so they can pack as many people in, so classiness is not in the agenda. this place is more suited for the under 21 crowd, i guess i just like a lil comfort while enjoying music now, not the moshing type anymore, i'm old, haha.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Improve ID verification process: Ensure that security personnel are properly trained to verify IDs accurately and respectfully. This will help prevent incidents like the one mentioned in the review.

2. Address parking and line issues: Provide better parking options and streamline the entry process to reduce wait times.

3. Enhance venue decor and comfort: Add more tables, seating, and decorative elements to create a more comfortable and classy atmosphere, especially for the over 21 crowd.

4. Review drink prices and quality: Improve the quality and affordability of drinks offered at the venue."
2,"Yell at me, call me names, beat me up, just PLEASE PLEASE PLEASE don't make me go back to Saddle Ranch!!  Ick from beginning to end.  \n\nI made the mistake of bringing a couple out of town buyers here last night, a Monday mind you, thinking it would be fun and kitchy.  You know, they could watch a couple lushes get on the bull and made fools of themselves and fall off, rustic cowboy atmosphere, good enough for entertaining out of towners anyways.\n\nOh how wrong was I??  Just my luck it was their 1 year anniversary party and the placed was packed.  And packed with the worst kind of people.  It looked like a Real World casting call had thrown up all over the bar.  Skanky, underage girls literally falling over chairs, and being annoyingly in the way all the time.  Oh, and I'm pretty sure that all the steroids ever injected in AZ were in that bar too.  And get this, they were all wearing crystals on their shirts...puke.\n\nIt took FOREVER to get served at the bar which we obviously didn't stay at long because my clients wanted to get the hell out of there ASAP.\n\nThe only reason in gets any stars at all is because I cannot entirely turn my back on any place that serves cotton candy.  That would be the 5 year old in me : )","yell at me, call me names, beat me up, just please please please don't make me go back to saddle ranch!! ick from beginning to end. n ni made the mistake of bringing a couple out of town buyers here last night, a monday mind you, thinking it would be fun and kitchy. you know, they could watch a couple lushes get on the bull and made fools of themselves and fall off, rustic cowboy atmosphere, good enough for entertaining out of towners anyways. n noh how wrong was i?? just my luck it was their 1 year anniversary party and the placed was packed. and packed with the worst kind of people. it looked like a real world casting call had thrown up all over the bar. skanky, underage girls literally falling over chairs, and being annoyingly in the way all the time. oh, and i'm pretty sure that all the steroids ever injected in az were in that bar too. and get this, they were all wearing crystals on their shirts...puke. n nit took forever to get served at the bar which we obviously didn't stay at long because my clients wanted to get the hell out of there asap. n nthe only reason in gets any stars at all is because i cannot entirely turn my back on any place that serves cotton candy. that would be the 5 year old in me","disappointment, annoyance, neutral","[INST] A customer left us a 2-star review: 'yell at me, call me names, beat me up, just please please please don't make me go back to saddle ranch!! ick from beginning to end. n ni made the mistake of bringing a couple out of town buyers here last night, a monday mind you, thinking it would be fun and kitchy. you know, they could watch a couple lushes get on the bull and made fools of themselves and fall off, rustic cowboy atmosphere, good enough for entertaining out of towners anyways. n noh how wrong was i?? just my luck it was their 1 year anniversary party and the placed was packed. and packed with the worst kind of people. it looked like a real world casting call had thrown up all over the bar. skanky, underage girls literally falling over chairs, and being annoyingly in the way all the time. oh, and i'm pretty sure that all the steroids ever injected in az were in that bar too. and get this, they were all wearing crystals on their shirts...puke. n nit took forever to get served at the bar which we obviously didn't stay at long because my clients wanted to get the hell out of there asap. n nthe only reason in gets any stars at all is because i cannot entirely turn my back on any place that serves cotton candy. that would be the 5 year old in me' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'yell at me, call me names, beat me up, just please please please don't make me go back to saddle ranch!! ick from beginning to end. n ni made the mistake of bringing a couple out of town buyers here last night, a monday mind you, thinking it would be fun and kitchy. you know, they could watch a couple lushes get on the bull and made fools of themselves and fall off, rustic cowboy atmosphere, good enough for entertaining out of towners anyways. n noh how wrong was i?? just my luck it was their 1 year anniversary party and the placed was packed. and packed with the worst kind of people. it looked like a real world casting call had thrown up all over the bar. skanky, underage girls literally falling over chairs, and being annoyingly in the way all the time. oh, and i'm pretty sure that all the steroids ever injected in az were in that bar too. and get this, they were all wearing crystals on their shirts...puke. n nit took forever to get served at the bar which we obviously didn't stay at long because my clients wanted to get the hell out of there asap. n nthe only reason in gets any stars at all is because i cannot entirely turn my back on any place that serves cotton candy. that would be the 5 year old in me' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on several key areas:

1. Staff Training: Ensure our staff is trained to provide friendly, respectful, and professional service to all customers, especially during busy periods.

2. Crowd Management: Implement measures to manage the crowd effectively, especially during peak hours. This could include better seating arrangements, more staff on duty, or even limiting the number of patrons during certain times.

3. Atmosphere: Work on creating a more welcoming and less chaotic atmosphere, particularly for special occasions like anniversaries. This could involve improving the decor, music, or even the type of clientele attracted to the venue."
2,"This restaurant I give it a 2 star, its a real nice place small and cozy and very clean!!!! They serve there food in big white elegant plates. The food is ok not the best.","this restaurant i give it a 2 star, its a real nice place small and cozy and very clean!!!! they serve there food in big white elegant plates. the food is ok not the best.","admiration, approval, disapproval","[INST] A customer left us a 2-star review: 'this restaurant i give it a 2 star, its a real nice place small and cozy and very clean!!!! they serve there food in big white elegant plates. the food is ok not the best.' The customer feels admiration, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this restaurant i give it a 2 star, its a real nice place small and cozy and very clean!!!! they serve there food in big white elegant plates. the food is ok not the best.' The customer feels admiration, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially increase their rating, we could focus on enhancing the food quality and consistency. Here are some specific suggestions:

1. Improve Food Quality: Investigate the feedback about the food being ""ok, not the best."" This could involve adjusting recipes, sourcing higher-quality ingredients, or bringing in a new chef to provide fresh perspectives.

2. Consistency: Ensure that every dish served meets the same high standards. This might involve additional staff training, quality control measures, or a more rigorous food preparation process.

3. Personalization: Consider offering customization options for dishes, as this can help cater to individual tastes and preferences."
2,"Ay naku - Santo Nino...where are you? This place needs your help.\n\nI swear I will do an eternity of novenas just so they can get rid of the grease on their food.\n\nI was there several days ago and ordered their pork adobo. For the first time in my entire life I cringed over pork adobo. Me, cringing over pork adobo? what what what?!\n\nThe layer of grease on it was...wow. For me to say it was so greasy I couldn't eat it is really saying something. I swear, even their plain rice  had a greasy feeling in my mouth. The flavor of everything was wonderful, but uggh...the grease. THE GREASE!!!\n\nI want to go back. I really do. But the grease stops me everytime.","ay naku santo nino...where are you? this place needs your help. n ni swear i will do an eternity of novenas just so they can get rid of the grease on their food. n ni was there several days ago and ordered their pork adobo. for the first time in my entire life i cringed over pork adobo. me, cringing over pork adobo? what what what?! n nthe layer of grease on it was...wow. for me to say it was so greasy i couldn't eat it is really saying something. i swear, even their plain rice had a greasy feeling in my mouth. the flavor of everything was wonderful, but uggh...the grease. the grease!!! n ni want to go back. i really do. but the grease stops me everytime.","surprise, neutral, curiosity","[INST] A customer left us a 2-star review: 'ay naku santo nino...where are you? this place needs your help. n ni swear i will do an eternity of novenas just so they can get rid of the grease on their food. n ni was there several days ago and ordered their pork adobo. for the first time in my entire life i cringed over pork adobo. me, cringing over pork adobo? what what what?! n nthe layer of grease on it was...wow. for me to say it was so greasy i couldn't eat it is really saying something. i swear, even their plain rice had a greasy feeling in my mouth. the flavor of everything was wonderful, but uggh...the grease. the grease!!! n ni want to go back. i really do. but the grease stops me everytime.' The customer feels surprise, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'ay naku santo nino...where are you? this place needs your help. n ni swear i will do an eternity of novenas just so they can get rid of the grease on their food. n ni was there several days ago and ordered their pork adobo. for the first time in my entire life i cringed over pork adobo. me, cringing over pork adobo? what what what?! n nthe layer of grease on it was...wow. for me to say it was so greasy i couldn't eat it is really saying something. i swear, even their plain rice had a greasy feeling in my mouth. the flavor of everything was wonderful, but uggh...the grease. the grease!!! n ni want to go back. i really do. but the grease stops me everytime.' The customer feels surprise, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on reducing the excessive grease in our dishes, particularly in the pork adobo. This can be achieved by adjusting the cooking process to ensure proper draining and less oil absorption. Additionally, we can offer a side of freshly cooked, non-greasy rice to accompany the meal. We should also consider communicating these changes to the customer to show our commitment to their feedback and satisfaction."
2,"We went in for lunch and were the only customers. Bollocks.  Never a good sign.  \n\nThe were some hits and some misses.  We took the recommendations of the sushi chef.  After all, they should know best!  Hmmmm, not the case.  \n\nThe crab/mango salad was boring.  The hamachi was fresh but once again, lacked any pizzazz.  The crispy fried chicken was yummy (but that's a hard one to mess up).  My sake sangria was a disappointment.  It had a cough syrup sort of flavor.  \n\nThe prices were high.  Luckily we had a groupon.  \n\nService was great.  Everyone was very friendly and nice.  Restaurant was clean.  Very strange that they have a long bar with stools facing the wall.  Who wants to dine staring at a blank wall?\n\nBottom line - you may get some A-OK food with nice service, but you can defniitely find better Sushi/Hawaiin fusion for cheaper elsewhere.","we went in for lunch and were the only customers. bollocks. never a good sign. n nthe were some hits and some misses. we took the recommendations of the sushi chef. after all, they should know best! hmmmm, not the case. n nthe crab mango salad was boring. the hamachi was fresh but once again, lacked any pizzazz. the crispy fried chicken was yummy but that's a hard one to mess up . my sake sangria was a disappointment. it had a cough syrup sort of flavor. n nthe prices were high. luckily we had a groupon. n nservice was great. everyone was very friendly and nice. restaurant was clean. very strange that they have a long bar with stools facing the wall. who wants to dine staring at a blank wall? n nbottom line you may get some a ok food with nice service, but you can defniitely find better sushi hawaiin fusion for cheaper elsewhere.","disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'we went in for lunch and were the only customers. bollocks. never a good sign. n nthe were some hits and some misses. we took the recommendations of the sushi chef. after all, they should know best! hmmmm, not the case. n nthe crab mango salad was boring. the hamachi was fresh but once again, lacked any pizzazz. the crispy fried chicken was yummy but that's a hard one to mess up . my sake sangria was a disappointment. it had a cough syrup sort of flavor. n nthe prices were high. luckily we had a groupon. n nservice was great. everyone was very friendly and nice. restaurant was clean. very strange that they have a long bar with stools facing the wall. who wants to dine staring at a blank wall? n nbottom line you may get some a ok food with nice service, but you can defniitely find better sushi hawaiin fusion for cheaper elsewhere.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'we went in for lunch and were the only customers. bollocks. never a good sign. n nthe were some hits and some misses. we took the recommendations of the sushi chef. after all, they should know best! hmmmm, not the case. n nthe crab mango salad was boring. the hamachi was fresh but once again, lacked any pizzazz. the crispy fried chicken was yummy but that's a hard one to mess up . my sake sangria was a disappointment. it had a cough syrup sort of flavor. n nthe prices were high. luckily we had a groupon. n nservice was great. everyone was very friendly and nice. restaurant was clean. very strange that they have a long bar with stools facing the wall. who wants to dine staring at a blank wall? n nbottom line you may get some a ok food with nice service, but you can defniitely find better sushi hawaiin fusion for cheaper elsewhere.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality and Presentation: The customer felt that some dishes lacked flavor and pizzazz. We could consider improving the recipes or presentation of these dishes to make them more appealing.

2. Sushi Chef's Recommendations: The customer took the chef's recommendations but felt they were not accurate. We could provide more detailed explanations of dishes or offer a variety of options to cater to different tastes.

3. Beverage Offerings: The customer was disappointed with the sake sangria, describing it as having a cough syrup flavor."
2,"Almond torte cake is way too overhyped.  I ordered one after seeing an article on Huffington Post so with a description like that who wouldn't want to try it!?  It's a diabetics worst nightmare, sugar overload. The filling in the middle had a bland taste, nothing special about it. Maybe it's because I ordered the cake and had it shipped to MD that it tasted bad.  People raving about this cake should try middle eastern or Greek bakeries! I gave a two because they have great customer service when emailing back.","almond torte cake is way too overhyped. i ordered one after seeing an article on huffington post so with a description like that who wouldn't want to try it!? it's a diabetics worst nightmare, sugar overload. the filling in the middle had a bland taste, nothing special about it. maybe it's because i ordered the cake and had it shipped to md that it tasted bad. people raving about this cake should try middle eastern or greek bakeries! i gave a two because they have great customer service when emailing back.","disappointment, disapproval, neutral","[INST] A customer left us a 2-star review: 'almond torte cake is way too overhyped. i ordered one after seeing an article on huffington post so with a description like that who wouldn't want to try it!? it's a diabetics worst nightmare, sugar overload. the filling in the middle had a bland taste, nothing special about it. maybe it's because i ordered the cake and had it shipped to md that it tasted bad. people raving about this cake should try middle eastern or greek bakeries! i gave a two because they have great customer service when emailing back.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'almond torte cake is way too overhyped. i ordered one after seeing an article on huffington post so with a description like that who wouldn't want to try it!? it's a diabetics worst nightmare, sugar overload. the filling in the middle had a bland taste, nothing special about it. maybe it's because i ordered the cake and had it shipped to md that it tasted bad. people raving about this cake should try middle eastern or greek bakeries! i gave a two because they have great customer service when emailing back.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the specific issue: Acknowledge the customer's feedback about the taste of the almond torte cake, particularly the sugar overload and bland filling. Offer a solution, such as adjusting the recipe or providing an option for a lower-sugar version of the cake.

2. Apologize for the shipping experience: Apologize for the shipping issues that may have affected the taste of the cake. Offer a complimentary shipping upgrade or a discount on future orders to make up for the inconvenience."
2,"Decent cover charge but a huge clusterfuck. There's no waiting around at this club. If you're caught standing still by the bouncers, they'll waive their LED flashlight on your ass to keep things moving. The DJs probably get wasted too because toward the end of the night, it sounded like stop n'play mixing between songs with no cohesive mixing skills whatsoever. I expected more from such a hyped up Vegas hotspot.","decent cover charge but a huge clusterfuck. there's no waiting around at this club. if you're caught standing still by the bouncers, they'll waive their led flashlight on your ass to keep things moving. the djs probably get wasted too because toward the end of the night, it sounded like stop n'play mixing between songs with no cohesive mixing skills whatsoever. i expected more from such a hyped up vegas hotspot.","neutral, annoyance, disappointment","[INST] A customer left us a 2-star review: 'decent cover charge but a huge clusterfuck. there's no waiting around at this club. if you're caught standing still by the bouncers, they'll waive their led flashlight on your ass to keep things moving. the djs probably get wasted too because toward the end of the night, it sounded like stop n'play mixing between songs with no cohesive mixing skills whatsoever. i expected more from such a hyped up vegas hotspot.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'decent cover charge but a huge clusterfuck. there's no waiting around at this club. if you're caught standing still by the bouncers, they'll waive their led flashlight on your ass to keep things moving. the djs probably get wasted too because toward the end of the night, it sounded like stop n'play mixing between songs with no cohesive mixing skills whatsoever. i expected more from such a hyped up vegas hotspot.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Improve crowd management: Train bouncers to be more considerate and less intrusive when enforcing waiting rules.

2. Enhance DJ performance: Hire professional DJs with better mixing skills to ensure a more cohesive and enjoyable music experience.

3. Address the cover charge: Evaluate the current cover charge and consider offering incentives or improvements in service to justify the cost.

4. Improve overall atmosphere: Enhance the club's ambiance, decor, and lighting to create a more inviting and enjoyable environment."
2,Dick's was in the hotel we stayed in. We stopped by to check out the live music which was actually pretty good. The drinks were good but the bartenders were blah. No personality and not real attentive. The bar was rather empty so I would have expected more interaction. I really wasn't impressed but maybe on a more happening night I would have really loved it. I wouldn't go back even if I was staying in the same hotel.,dick's was in the hotel we stayed in. we stopped by to check out the live music which was actually pretty good. the drinks were good but the bartenders were blah. no personality and not real attentive. the bar was rather empty so i would have expected more interaction. i really wasn't impressed but maybe on a more happening night i would have really loved it. i wouldn't go back even if i was staying in the same hotel.,"disappointment, admiration, disapproval","[INST] A customer left us a 2-star review: 'dick's was in the hotel we stayed in. we stopped by to check out the live music which was actually pretty good. the drinks were good but the bartenders were blah. no personality and not real attentive. the bar was rather empty so i would have expected more interaction. i really wasn't impressed but maybe on a more happening night i would have really loved it. i wouldn't go back even if i was staying in the same hotel.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'dick's was in the hotel we stayed in. we stopped by to check out the live music which was actually pretty good. the drinks were good but the bartenders were blah. no personality and not real attentive. the bar was rather empty so i would have expected more interaction. i really wasn't impressed but maybe on a more happening night i would have really loved it. i wouldn't go back even if i was staying in the same hotel.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at our establishment, we can focus on enhancing the bartender's interaction skills and attentiveness. Here are some specific actions we can take:

1. Train bartenders to engage customers in friendly and personalized conversations, showing genuine interest in their preferences and experiences.

2. Encourage bartenders to be more proactive in checking on customers, offering drink recommendations, and ensuring their glasses are never empty.

3. Increase staffing levels during slower periods to ensure that customers receive the attention they expect, even when the bar is not busy."
2,"Such high hopes, but alas. The look and feel of the place are absolutely charming and bistro-authentic. Appetizers (tartar and dried meats) were adequate at best and fish entrees mixed (one served ice cold). Forty-five minutes between courses,for Pete's sake! Admittedly this was Saturday night, but it did not help to see the fellow who introduced himself as the general manager incessantly texting. Al fresco deck is lovely but the interior was super-hot, to the point that cooks could be overheard complaining. With time they may get this right but a ways to go before fulfilling very promising potential.","such high hopes, but alas. the look and feel of the place are absolutely charming and bistro authentic. appetizers tartar and dried meats were adequate at best and fish entrees mixed one served ice cold . forty five minutes between courses,for pete's sake! admittedly this was saturday night, but it did not help to see the fellow who introduced himself as the general manager incessantly texting. al fresco deck is lovely but the interior was super hot, to the point that cooks could be overheard complaining. with time they may get this right but a ways to go before fulfilling very promising potential.","admiration, disappointment, optimism","[INST] A customer left us a 2-star review: 'such high hopes, but alas. the look and feel of the place are absolutely charming and bistro authentic. appetizers tartar and dried meats were adequate at best and fish entrees mixed one served ice cold . forty five minutes between courses,for pete's sake! admittedly this was saturday night, but it did not help to see the fellow who introduced himself as the general manager incessantly texting. al fresco deck is lovely but the interior was super hot, to the point that cooks could be overheard complaining. with time they may get this right but a ways to go before fulfilling very promising potential.' The customer feels admiration, disappointment, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'such high hopes, but alas. the look and feel of the place are absolutely charming and bistro authentic. appetizers tartar and dried meats were adequate at best and fish entrees mixed one served ice cold . forty five minutes between courses,for pete's sake! admittedly this was saturday night, but it did not help to see the fellow who introduced himself as the general manager incessantly texting. al fresco deck is lovely but the interior was super hot, to the point that cooks could be overheard complaining. with time they may get this right but a ways to go before fulfilling very promising potential.' The customer feels admiration, disappointment, optimism. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Enhance the quality of appetizers, particularly the tartar and dried meats, and ensure consistency in the preparation of fish entrees.

2. Service Speed: Reduce the waiting time between courses, ideally without compromising the quality of the food.

3. Staff Behavior: Encourage staff to prioritize customer service over personal activities during service hours, such as texting.

4. Interior Temperature: Address the issue of the interior being too hot, ensuring a comfortable dining environment for all customers."
2,"A year ago I'd have given them at least four stars.  The ambiance was great, cool decor, food was tasty and reasonable, service was friendly, and the beer selection was really good.  However, I've kinda given up on this place.  For the past YEAR, they've been saying that their kitchen would be open \""soon.\""  For a good month, probably 6 weeks now, they've had a sign up outside that says their kitchen will be open \""Really Soon.\""  Well... a year ain't \""soon\"" folks.  Many times I drove up from old town Scottsdale to go enjoy a few beverages and a good meal there.  But as I said, I've given up on this place.  Not quite sure how they're staying afloat anymore.","a year ago i'd have given them at least four stars. the ambiance was great, cool decor, food was tasty and reasonable, service was friendly, and the beer selection was really good. however, i've kinda given up on this place. for the past year, they've been saying that their kitchen would be open soon. for a good month, probably 6 weeks now, they've had a sign up outside that says their kitchen will be open really soon. well... a year ain't soon folks. many times i drove up from old town scottsdale to go enjoy a few beverages and a good meal there. but as i said, i've given up on this place. not quite sure how they're staying afloat anymore.","admiration, disappointment, neutral","[INST] A customer left us a 2-star review: 'a year ago i'd have given them at least four stars. the ambiance was great, cool decor, food was tasty and reasonable, service was friendly, and the beer selection was really good. however, i've kinda given up on this place. for the past year, they've been saying that their kitchen would be open soon. for a good month, probably 6 weeks now, they've had a sign up outside that says their kitchen will be open really soon. well... a year ain't soon folks. many times i drove up from old town scottsdale to go enjoy a few beverages and a good meal there. but as i said, i've given up on this place. not quite sure how they're staying afloat anymore.' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'a year ago i'd have given them at least four stars. the ambiance was great, cool decor, food was tasty and reasonable, service was friendly, and the beer selection was really good. however, i've kinda given up on this place. for the past year, they've been saying that their kitchen would be open soon. for a good month, probably 6 weeks now, they've had a sign up outside that says their kitchen will be open really soon. well... a year ain't soon folks. many times i drove up from old town scottsdale to go enjoy a few beverages and a good meal there. but as i said, i've given up on this place. not quite sure how they're staying afloat anymore.' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, it would be beneficial to:

1. Address the kitchen delay: Provide a clear timeline for when the kitchen will reopen, and communicate this regularly to customers.

2. Improve communication: Keep customers informed about any changes or delays, and offer alternative options (e.g., catering, delivery, or partnerships with nearby restaurants) while the kitchen is closed.

3. Enhance the ambiance: Maintain the cool decor and beer selection, but also consider offering additional amenities or events to encourage customers to return."
2,Pretty pricey and the food is just o.k. I have eaten there a few times and every time I came away thinking it wasn't worth the money. There are way better options in Pittsburgh,pretty pricey and the food is just o.k. i have eaten there a few times and every time i came away thinking it wasn't worth the money. there are way better options in pittsburgh,"disapproval, neutral, disappointment","[INST] A customer left us a 2-star review: 'pretty pricey and the food is just o.k. i have eaten there a few times and every time i came away thinking it wasn't worth the money. there are way better options in pittsburgh' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'pretty pricey and the food is just o.k. i have eaten there a few times and every time i came away thinking it wasn't worth the money. there are way better options in pittsburgh' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially win them back, consider the following steps:

1. Acknowledge their feedback: Respond to the review, thank them for their feedback, and express your appreciation for their continued patronage.

2. Address their concerns: Acknowledge that the prices may be perceived as high and assure them that you are working to provide value for the cost. You could mention any unique aspects of your restaurant, such as high-quality ingredients, skilled chefs, or a unique dining experience, that justify the price."
2,"Everything was fine except the customer service. My fianc\u00e9 asked for a single scoop cone but wanted 1/2 scoop of one flavor and 1/2 scoop of another flavor. First the girl said she couldn't but then said she was just joking and agreed. She asked what two flavors he wanted and he told her. I'm not sure what happened because she had a half scoop of the first flavor on the cone and then went to grab a new cone. She seemed frustrated and asked the other employee to do it for her. He told her he doesn't do half scoops. She attempted again and ended up with a full scoop. My fianc\u00e9 reminded her that he wanted two half scoops and she said, \""Well you didn't tell me what the second flavor was.\"" He told her again and then ended up with 2 full size scoops. When I told her that he didn't want two, he only wanted 1, she rudely replied, \""Well that's why we don't do half scoops.\"" My fianc\u00e9 paid and then put $2 into the tip jar for the trouble despite her rudeness and she didn't even bother to say thanks, not for the tip or for our business. The management here definitely needs to train the staff better on customer service. I won't go back any time soon.","everything was fine except the customer service. my fianc u00e9 asked for a single scoop cone but wanted 1 2 scoop of one flavor and 1 2 scoop of another flavor. first the girl said she couldn't but then said she was just joking and agreed. she asked what two flavors he wanted and he told her. i'm not sure what happened because she had a half scoop of the first flavor on the cone and then went to grab a new cone. she seemed frustrated and asked the other employee to do it for her. he told her he doesn't do half scoops. she attempted again and ended up with a full scoop. my fianc u00e9 reminded her that he wanted two half scoops and she said, well you didn't tell me what the second flavor was. he told her again and then ended up with 2 full size scoops. when i told her that he didn't want two, he only wanted 1, she rudely replied, well that's why we don't do half scoops. my fianc u00e9 paid and then put 2 into the tip jar for the trouble despite her rudeness and she didn't even bother to say thanks, not for the tip or for our business. the management here definitely needs to train the staff better on customer service. i won't go back any time soon.","neutral, confusion, annoyance","[INST] A customer left us a 2-star review: 'everything was fine except the customer service. my fianc u00e9 asked for a single scoop cone but wanted 1 2 scoop of one flavor and 1 2 scoop of another flavor. first the girl said she couldn't but then said she was just joking and agreed. she asked what two flavors he wanted and he told her. i'm not sure what happened because she had a half scoop of the first flavor on the cone and then went to grab a new cone. she seemed frustrated and asked the other employee to do it for her. he told her he doesn't do half scoops. she attempted again and ended up with a full scoop. my fianc u00e9 reminded her that he wanted two half scoops and she said, well you didn't tell me what the second flavor was. he told her again and then ended up with 2 full size scoops. when i told her that he didn't want two, he only wanted 1, she rudely replied, well that's why we don't do half scoops. my fianc u00e9 paid and then put 2 into the tip jar for the trouble despite her rudeness and she didn't even bother to say thanks, not for the tip or for our business. the management here definitely needs to train the staff better on customer service. i won't go back any time soon.' The customer feels neutral, confusion, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'everything was fine except the customer service. my fianc u00e9 asked for a single scoop cone but wanted 1 2 scoop of one flavor and 1 2 scoop of another flavor. first the girl said she couldn't but then said she was just joking and agreed. she asked what two flavors he wanted and he told her. i'm not sure what happened because she had a half scoop of the first flavor on the cone and then went to grab a new cone. she seemed frustrated and asked the other employee to do it for her. he told her he doesn't do half scoops. she attempted again and ended up with a full scoop. my fianc u00e9 reminded her that he wanted two half scoops and she said, well you didn't tell me what the second flavor was. he told her again and then ended up with 2 full size scoops. when i told her that he didn't want two, he only wanted 1, she rudely replied, well that's why we don't do half scoops. my fianc u00e9 paid and then put 2 into the tip jar for the trouble despite her rudeness and she didn't even bother to say thanks, not for the tip or for our business. the management here definitely needs to train the staff better on customer service. i won't go back any time soon.' The customer feels neutral, confusion, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Train staff on clear communication: Ensure that our staff are trained to listen carefully to customer requests and respond in a clear and concise manner. In this case, the staff member could have clarified the request for two half scoops of different flavors before attempting to fulfill the order.

2. Consistency in policy: If the policy is not to do half scoops, then this should be communicated clearly to customers. In this case, the staff member could have explained the policy to the customer at the outset, rather than attempting to fulfill the request and then becoming frustrated when it proved difficult."
2,"Didn't think that it was all that. The food was a little bland and uninspired, but that seems to be the state of Mexican food here in Vegas... Seriously, do I have to go to Del Taco to get a good chicken taco?","didn't think that it was all that. the food was a little bland and uninspired, but that seems to be the state of mexican food here in vegas... seriously, do i have to go to del taco to get a good chicken taco?","confusion, curiosity, disappointment","[INST] A customer left us a 2-star review: 'didn't think that it was all that. the food was a little bland and uninspired, but that seems to be the state of mexican food here in vegas... seriously, do i have to go to del taco to get a good chicken taco?' The customer feels confusion, curiosity, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'didn't think that it was all that. the food was a little bland and uninspired, but that seems to be the state of mexican food here in vegas... seriously, do i have to go to del taco to get a good chicken taco?' The customer feels confusion, curiosity, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge their feedback: Respond to the review, thanking the customer for their feedback and expressing our appreciation for their visit.

2. Address their concerns: Assure the customer that we value their opinion and are committed to providing a better dining experience. Mention specific actions we will take to improve the taste and variety of our Mexican dishes, such as adjusting seasonings, experimenting with new recipes, or sourcing higher-quality ingredients.

3. Offer a solution: Invite the customer to return and try our improved dishes, offering a complimentary meal or discount as a gesture of goodwill."
2,"**Graphic TMI Alert**\n\nOK, so basically this is a Chipotle type restaurant.  If you aren't familiar with Chipotle, where have you been for the past ten years because it is the greatest place on Earth?!  Burritos/tacos/taco salads.  S.R. is basically the same besides the fact that the food is much worse.  Bad guacamole, bad queso, and gross meats.  The only good things about this place were that it was clean, relatively cheap, and you don't have fiery \""aftermath\""  (Think about that one).   Honestly, I will pay the \""Montezuma's Revenge\"" price for the deliciousness of Chipotle rather than going back here again.  \n\nAll that being said, I still ate my whole burrito and chips & guac.  It was only good because I was starving.  All I'm saying is... Use your cool new smart phone device thingy and type in C-H-I-P-O-T-L-E and drive to that dot instead.  Trust me!   Enjoy :)\n\n-Ian M.","graphic tmi alert n nok, so basically this is a chipotle type restaurant. if you aren't familiar with chipotle, where have you been for the past ten years because it is the greatest place on earth?! burritos tacos taco salads. s.r. is basically the same besides the fact that the food is much worse. bad guacamole, bad queso, and gross meats. the only good things about this place were that it was clean, relatively cheap, and you don't have fiery aftermath think about that one . honestly, i will pay the montezuma's revenge price for the deliciousness of chipotle rather than going back here again. n nall that being said, i still ate my whole burrito and chips guac. it was only good because i was starving. all i'm saying is... use your cool new smart phone device thingy and type in c h i p o t l e and drive to that dot instead. trust me! enjoy n n ian m.","approval, neutral, annoyance","[INST] A customer left us a 2-star review: 'graphic tmi alert n nok, so basically this is a chipotle type restaurant. if you aren't familiar with chipotle, where have you been for the past ten years because it is the greatest place on earth?! burritos tacos taco salads. s.r. is basically the same besides the fact that the food is much worse. bad guacamole, bad queso, and gross meats. the only good things about this place were that it was clean, relatively cheap, and you don't have fiery aftermath think about that one . honestly, i will pay the montezuma's revenge price for the deliciousness of chipotle rather than going back here again. n nall that being said, i still ate my whole burrito and chips guac. it was only good because i was starving. all i'm saying is... use your cool new smart phone device thingy and type in c h i p o t l e and drive to that dot instead. trust me! enjoy n n ian m.' The customer feels approval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'graphic tmi alert n nok, so basically this is a chipotle type restaurant. if you aren't familiar with chipotle, where have you been for the past ten years because it is the greatest place on earth?! burritos tacos taco salads. s.r. is basically the same besides the fact that the food is much worse. bad guacamole, bad queso, and gross meats. the only good things about this place were that it was clean, relatively cheap, and you don't have fiery aftermath think about that one . honestly, i will pay the montezuma's revenge price for the deliciousness of chipotle rather than going back here again. n nall that being said, i still ate my whole burrito and chips guac. it was only good because i was starving. all i'm saying is... use your cool new smart phone device thingy and type in c h i p o t l e and drive to that dot instead. trust me! enjoy n n ian m.' The customer feels approval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the quality of our food, particularly the guacamole, queso, and meats. We could consider sourcing higher-quality ingredients, improving our preparation methods, or even bringing in a chef to consult on menu items. Additionally, we could aim to create a more distinctive dining experience to differentiate ourselves from Chipotle, while still maintaining a clean and relatively affordable environment. Lastly, we could consider addressing the customer's suggestion to improve our food quality by promoting our restaurant as a unique alternative to Chipotle, emphasizing our own strengths and offerings."
2,"Ordered the steak and eggs breakfast at 3AM after clubbing. Ordered over-easy eggs and they came out looking like rubber and way over cooked. The steak was ordered to be medium rare, but was well-done. I guess that's what you get for ordering $7 steak and eggs. \n\nLuckily, I also ordered the chicken soup which was the best thing I had there that morning.","ordered the steak and eggs breakfast at 3am after clubbing. ordered over easy eggs and they came out looking like rubber and way over cooked. the steak was ordered to be medium rare, but was well done. i guess that's what you get for ordering 7 steak and eggs. n nluckily, i also ordered the chicken soup which was the best thing i had there that morning.","disappointment, admiration, neutral","[INST] A customer left us a 2-star review: 'ordered the steak and eggs breakfast at 3am after clubbing. ordered over easy eggs and they came out looking like rubber and way over cooked. the steak was ordered to be medium rare, but was well done. i guess that's what you get for ordering 7 steak and eggs. n nluckily, i also ordered the chicken soup which was the best thing i had there that morning.' The customer feels disappointment, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'ordered the steak and eggs breakfast at 3am after clubbing. ordered over easy eggs and they came out looking like rubber and way over cooked. the steak was ordered to be medium rare, but was well done. i guess that's what you get for ordering 7 steak and eggs. n nluckily, i also ordered the chicken soup which was the best thing i had there that morning.' The customer feels disappointment, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Cooking accuracy: Ensure that orders for eggs and steak are cooked according to the customer's specifications, especially for items like over easy eggs and medium-rare steak.

2. Communication: Improve communication with customers about the kitchen's capabilities and limitations, especially during off-peak hours. This could include providing more detailed information about cooking times and techniques.

3. Consistency: Strive for consistency in the quality of food and service, regardless of the time of day."
2,"Fancy atmosphere but the food is not all that great. Good? Yeah.\nSpecial?  Not really.  \nTrendy?  You bet. \nTamari  is Overhyped in my opinion, it highlights all the \""sexy\""food trends but doesn't really make a niche for itself","fancy atmosphere but the food is not all that great. good? yeah. nspecial? not really. ntrendy? you bet. ntamari is overhyped in my opinion, it highlights all the sexy food trends but doesn't really make a niche for itself","disapproval, approval, neutral","[INST] A customer left us a 2-star review: 'fancy atmosphere but the food is not all that great. good? yeah. nspecial? not really. ntrendy? you bet. ntamari is overhyped in my opinion, it highlights all the sexy food trends but doesn't really make a niche for itself' The customer feels disapproval, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'fancy atmosphere but the food is not all that great. good? yeah. nspecial? not really. ntrendy? you bet. ntamari is overhyped in my opinion, it highlights all the sexy food trends but doesn't really make a niche for itself' The customer feels disapproval, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your establishment, consider the following steps:

1. Improve the quality of the food: Address the concerns about the food not being great by improving the quality of the dishes. This could involve sourcing better ingredients, refining recipes, or hiring a skilled chef.

2. Offer a unique dining experience: While the customer acknowledges the trendy atmosphere, they don't feel it makes a niche for itself. Consider ways to make the dining experience more unique, such as offering specialty dishes, live music, or themed nights."
2,All desserts are pretty but they have the same taste. Nothing special. I am portuguese descendent and all food here don't look be prepared from scratch. And the servers take a long time to even notice you are waiting for them seating on a table. They are so inpatient. I have been here 4-5 times and I promise don't come back any more. Only cash or debit card.,all desserts are pretty but they have the same taste. nothing special. i am portuguese descendent and all food here don't look be prepared from scratch. and the servers take a long time to even notice you are waiting for them seating on a table. they are so inpatient. i have been here 4 5 times and i promise don't come back any more. only cash or debit card.,"neutral, admiration, approval","[INST] A customer left us a 2-star review: 'all desserts are pretty but they have the same taste. nothing special. i am portuguese descendent and all food here don't look be prepared from scratch. and the servers take a long time to even notice you are waiting for them seating on a table. they are so inpatient. i have been here 4 5 times and i promise don't come back any more. only cash or debit card.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'all desserts are pretty but they have the same taste. nothing special. i am portuguese descendent and all food here don't look be prepared from scratch. and the servers take a long time to even notice you are waiting for them seating on a table. they are so inpatient. i have been here 4 5 times and i promise don't come back any more. only cash or debit card.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Diversify dessert menu: Offer a variety of desserts with unique flavors and textures to cater to different tastes.

2. Authenticity and quality: Ensure that the food preparation process is transparent and that the dishes appear homemade, especially for customers with cultural backgrounds who may have specific expectations.

3. Server training: Train servers to be more attentive and responsive to customers, especially when they are waiting to be seated or served.

4. Speed of service: Improve the speed of service to minimize wait times and enhance the overall dining experience."
2,"Pretty old crowd in here, but all the women here were gorgeous. The drinks were pretty good, but a little expensive, but i'am in phx so i guess i should expect it to be a coastly night. I guess I was jst looking for a place to kick back and relax and I found hat hard to do with the older crowd and all the men in suite's. Maybe I'll try this place on a friday or saturday next time. This was posted on yelp events I didn't see many people taking pictures of the place and didn't feel that I should take a lot of pictures in there last night. I think I took one, and I didn't get a chance to play bouchey ball. bummer.","pretty old crowd in here, but all the women here were gorgeous. the drinks were pretty good, but a little expensive, but i'am in phx so i guess i should expect it to be a coastly night. i guess i was jst looking for a place to kick back and relax and i found hat hard to do with the older crowd and all the men in suite's. maybe i'll try this place on a friday or saturday next time. this was posted on yelp events i didn't see many people taking pictures of the place and didn't feel that i should take a lot of pictures in there last night. i think i took one, and i didn't get a chance to play bouchey ball. bummer.","admiration, disappointment, disapproval","[INST] A customer left us a 2-star review: 'pretty old crowd in here, but all the women here were gorgeous. the drinks were pretty good, but a little expensive, but i'am in phx so i guess i should expect it to be a coastly night. i guess i was jst looking for a place to kick back and relax and i found hat hard to do with the older crowd and all the men in suite's. maybe i'll try this place on a friday or saturday next time. this was posted on yelp events i didn't see many people taking pictures of the place and didn't feel that i should take a lot of pictures in there last night. i think i took one, and i didn't get a chance to play bouchey ball. bummer.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'pretty old crowd in here, but all the women here were gorgeous. the drinks were pretty good, but a little expensive, but i'am in phx so i guess i should expect it to be a coastly night. i guess i was jst looking for a place to kick back and relax and i found hat hard to do with the older crowd and all the men in suite's. maybe i'll try this place on a friday or saturday next time. this was posted on yelp events i didn't see many people taking pictures of the place and didn't feel that i should take a lot of pictures in there last night. i think i took one, and i didn't get a chance to play bouchey ball. bummer.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Attract a more diverse age group to create a more relaxed and inclusive atmosphere.
2. Offer special deals or discounts on weeknights to encourage more customers during the week.
3. Improve the ambiance to encourage more photography and social interaction, such as providing more lighting, decor, or entertainment options.
4. Offer a variety of games or activities, such as bouchey ball, to provide additional entertainment options for customers.
5. Train staff to be more welcoming and attentive to all customers, ensuring that everyone feels comfortable and valued."
2,Not very good.  I had the salmon and the BBQ wasn't very good.  The veggies were supposed to be grilled but didn't appear to be.  My father had the ultimate fajita which included pulled pork.  We've never been to a Mexican restaurant that had that in it.  He was also disappointed with his food.  On the plus side the staff is friendly.,not very good. i had the salmon and the bbq wasn't very good. the veggies were supposed to be grilled but didn't appear to be. my father had the ultimate fajita which included pulled pork. we've never been to a mexican restaurant that had that in it. he was also disappointed with his food. on the plus side the staff is friendly.,"disappointment, disapproval, neutral","[INST] A customer left us a 2-star review: 'not very good. i had the salmon and the bbq wasn't very good. the veggies were supposed to be grilled but didn't appear to be. my father had the ultimate fajita which included pulled pork. we've never been to a mexican restaurant that had that in it. he was also disappointed with his food. on the plus side the staff is friendly.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'not very good. i had the salmon and the bbq wasn't very good. the veggies were supposed to be grilled but didn't appear to be. my father had the ultimate fajita which included pulled pork. we've never been to a mexican restaurant that had that in it. he was also disappointed with his food. on the plus side the staff is friendly.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Food: Ensure that the BBQ and grilled vegetables are cooked properly and to the customer's satisfaction.

2. Menu Accuracy: Clarify the contents of our menu, especially for fusion dishes like the Ultimate Fajita. If pulled pork is not a standard ingredient, we should consider revising the menu or informing customers about potential variations.

3. Food Presentation: Pay attention to the visual appeal of the dishes, as this can greatly impact the customer's perception of the meal."
2,"Ugh.\n\nThe story that I can tell that sums this place up involves a group of us guys roaming in here at 6a (having been up the entire night) and in desperate need of food. They had an \""all you can eat\"" pancake special going on, which at the time sounded fantastic. And then we got the pancakes - these were the driest things ever put together - more absorbent than a Sham-Wow. No amount of fake maple syrup could make these things palatable, which in our state is saying something. \n\nTerrible food. About the only thing that I've found on the menu that's any good is the bagel sandwich.\n\n(If you're wondering why I've gone back, well, it's the only 24-hour restaurant in the NYNY Casino, and sometimes convenience just wins out)","ugh. n nthe story that i can tell that sums this place up involves a group of us guys roaming in here at 6a having been up the entire night and in desperate need of food. they had an all you can eat pancake special going on, which at the time sounded fantastic. and then we got the pancakes these were the driest things ever put together more absorbent than a sham wow. no amount of fake maple syrup could make these things palatable, which in our state is saying something. n nterrible food. about the only thing that i've found on the menu that's any good is the bagel sandwich. n n if you're wondering why i've gone back, well, it's the only 24 hour restaurant in the nyny casino, and sometimes convenience just wins out","admiration, disgust, disappointment","[INST] A customer left us a 2-star review: 'ugh. n nthe story that i can tell that sums this place up involves a group of us guys roaming in here at 6a having been up the entire night and in desperate need of food. they had an all you can eat pancake special going on, which at the time sounded fantastic. and then we got the pancakes these were the driest things ever put together more absorbent than a sham wow. no amount of fake maple syrup could make these things palatable, which in our state is saying something. n nterrible food. about the only thing that i've found on the menu that's any good is the bagel sandwich. n n if you're wondering why i've gone back, well, it's the only 24 hour restaurant in the nyny casino, and sometimes convenience just wins out' The customer feels admiration, disgust, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'ugh. n nthe story that i can tell that sums this place up involves a group of us guys roaming in here at 6a having been up the entire night and in desperate need of food. they had an all you can eat pancake special going on, which at the time sounded fantastic. and then we got the pancakes these were the driest things ever put together more absorbent than a sham wow. no amount of fake maple syrup could make these things palatable, which in our state is saying something. n nterrible food. about the only thing that i've found on the menu that's any good is the bagel sandwich. n n if you're wondering why i've gone back, well, it's the only 24 hour restaurant in the nyny casino, and sometimes convenience just wins out' The customer feels admiration, disgust, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Improve the quality of the pancakes: The customer specifically mentions the pancakes as being unpalatable. Enhancing the recipe, ensuring proper cooking techniques, and using high-quality ingredients could help improve the pancake dish.

2. Offer a wider variety of food options: The customer mentions that the only good item on the menu is the bagel sandwich. Expanding the menu to include more diverse options, especially for late-night diners, may encourage customers to try different dishes and potentially find other favorites."
2,"The stars are for service only as the manager and owner was extremely accommodating and did not charge us for the food we could not eat.. \n\nSo that's the good part but you must be wondering Hope why would you go to a restaurant to not eat food?! Crazy I know, but the food was just that awful we could not force it down ! I ordered a few rolls and asked for cream cheese to be added because I like the creamy taste mixed with flavorful fish .. Keyword is flavorful . This tasted like eating a stick of cream cheese wrapped in rice, nothing else had Any flavor !! \n\nWhen I explained to the manager she tried to say well you added cream cheese and now you're complaining it tastes like cream cheese , fair point if there was nothing else in the roll, however a tiny amount of it should not completely over power everything else, don't blame the poor cream cheese dude, blame your lousy quality tasteless fish! We tried sashimi too and it literally had no taste on its own. \n\nThe pork Gyoza was the only thing that tasted normal .. Speaking of which we asked for spicy mayo and if you have had sushi anywhere you know it's pretty thin and spicy. This was just regular thick globby mayo with probably food coloring as it was not spicy at all! \n\nAlso their drinks were Flat and when I pointed it out I was told that's not possible it was just changed today ! \n\nSeriously you guys with broken taste buds stop leading us astray! Sushi station which is a revolving sushi bar tastes like 20x better than here, we went there after we left here since we only had a few bites each and were still hungry !","the stars are for service only as the manager and owner was extremely accommodating and did not charge us for the food we could not eat.. n nso that's the good part but you must be wondering hope why would you go to a restaurant to not eat food?! crazy i know, but the food was just that awful we could not force it down ! i ordered a few rolls and asked for cream cheese to be added because i like the creamy taste mixed with flavorful fish .. keyword is flavorful . this tasted like eating a stick of cream cheese wrapped in rice, nothing else had any flavor !! n nwhen i explained to the manager she tried to say well you added cream cheese and now you're complaining it tastes like cream cheese , fair point if there was nothing else in the roll, however a tiny amount of it should not completely over power everything else, don't blame the poor cream cheese dude, blame your lousy quality tasteless fish! we tried sashimi too and it literally had no taste on its own. n nthe pork gyoza was the only thing that tasted normal .. speaking of which we asked for spicy mayo and if you have had sushi anywhere you know it's pretty thin and spicy. this was just regular thick globby mayo with probably food coloring as it was not spicy at all! n nalso their drinks were flat and when i pointed it out i was told that's not possible it was just changed today ! n nseriously you guys with broken taste buds stop leading us astray! sushi station which is a revolving sushi bar tastes like 20x better than here, we went there after we left here since we only had a few bites each and were still hungry !","disgust, annoyance, disappointment","[INST] A customer left us a 2-star review: 'the stars are for service only as the manager and owner was extremely accommodating and did not charge us for the food we could not eat.. n nso that's the good part but you must be wondering hope why would you go to a restaurant to not eat food?! crazy i know, but the food was just that awful we could not force it down ! i ordered a few rolls and asked for cream cheese to be added because i like the creamy taste mixed with flavorful fish .. keyword is flavorful . this tasted like eating a stick of cream cheese wrapped in rice, nothing else had any flavor !! n nwhen i explained to the manager she tried to say well you added cream cheese and now you're complaining it tastes like cream cheese , fair point if there was nothing else in the roll, however a tiny amount of it should not completely over power everything else, don't blame the poor cream cheese dude, blame your lousy quality tasteless fish! we tried sashimi too and it literally had no taste on its own. n nthe pork gyoza was the only thing that tasted normal .. speaking of which we asked for spicy mayo and if you have had sushi anywhere you know it's pretty thin and spicy. this was just regular thick globby mayo with probably food coloring as it was not spicy at all! n nalso their drinks were flat and when i pointed it out i was told that's not possible it was just changed today ! n nseriously you guys with broken taste buds stop leading us astray! sushi station which is a revolving sushi bar tastes like 20x better than here, we went there after we left here since we only had a few bites each and were still hungry !' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the stars are for service only as the manager and owner was extremely accommodating and did not charge us for the food we could not eat.. n nso that's the good part but you must be wondering hope why would you go to a restaurant to not eat food?! crazy i know, but the food was just that awful we could not force it down ! i ordered a few rolls and asked for cream cheese to be added because i like the creamy taste mixed with flavorful fish .. keyword is flavorful . this tasted like eating a stick of cream cheese wrapped in rice, nothing else had any flavor !! n nwhen i explained to the manager she tried to say well you added cream cheese and now you're complaining it tastes like cream cheese , fair point if there was nothing else in the roll, however a tiny amount of it should not completely over power everything else, don't blame the poor cream cheese dude, blame your lousy quality tasteless fish! we tried sashimi too and it literally had no taste on its own. n nthe pork gyoza was the only thing that tasted normal .. speaking of which we asked for spicy mayo and if you have had sushi anywhere you know it's pretty thin and spicy. this was just regular thick globby mayo with probably food coloring as it was not spicy at all! n nalso their drinks were flat and when i pointed it out i was told that's not possible it was just changed today ! n nseriously you guys with broken taste buds stop leading us astray! sushi station which is a revolving sushi bar tastes like 20x better than here, we went there after we left here since we only had a few bites each and were still hungry !' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Acknowledge the feedback: Respond to the review, thank the customer for their feedback, and express regret for their dissatisfaction with the food quality.

2. Address the food quality concerns: Investigate the issues raised about the taste and quality of the fish, rolls, and mayo. Consider sourcing higher-quality ingredients, improving food preparation techniques, or consulting with a sushi chef to enhance the flavor profiles of dishes.

3. Improve communication with staff: Train staff to listen actively to customer complaints and respond empathetically. Encourage them to offer solutions and show understanding when customers express dissatisfaction."
2,"Beautiful rooms and views. Room service is awful. The tuna tartare was tasteless and my quesadilla was so burnt I had to send it back. The room also had a number of technical problems that the staff could not solve, such as the tv in the bedroom not functioning. Overall, I wouldn't recommend this hotel.","beautiful rooms and views. room service is awful. the tuna tartare was tasteless and my quesadilla was so burnt i had to send it back. the room also had a number of technical problems that the staff could not solve, such as the tv in the bedroom not functioning. overall, i wouldn't recommend this hotel.","disgust, disapproval, annoyance","[INST] A customer left us a 2-star review: 'beautiful rooms and views. room service is awful. the tuna tartare was tasteless and my quesadilla was so burnt i had to send it back. the room also had a number of technical problems that the staff could not solve, such as the tv in the bedroom not functioning. overall, i wouldn't recommend this hotel.' The customer feels disgust, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'beautiful rooms and views. room service is awful. the tuna tartare was tasteless and my quesadilla was so burnt i had to send it back. the room also had a number of technical problems that the staff could not solve, such as the tv in the bedroom not functioning. overall, i wouldn't recommend this hotel.' The customer feels disgust, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the inconveniences experienced, acknowledging the issues with room service, the tasteless tuna tartare, burnt quesadilla, and technical problems with the TV.

2. Offer a complimentary meal or room service credit to make up for the disappointing dining experience.

3. Assign a dedicated staff member to address the technical issues promptly and ensure they are resolved to the customer's satisfaction.

4. Provide an opportunity for feedback on the specific issues encountered, to help us improve our offerings in the future."
2,"I'm sorry, but I have to say I am not impressed with the AZ Science Center. I bought a family membership, which was pretty expensive, we visited a couple of times, and that was plenty. The exhibits are always the same and kind of boring, except for whatever traveling exhibit they may have, and that costs extra on top of your membership! And I was not at all impressed with the Ripley's exhibit. I can honestly say Ripley's was a rip. Last time we were there, some of the cooler things were broken (like the little bike that goes around in a circle).\n\nOverall, it's probably fine for a one-time visit, but I wouldn't waste money on a membership. It gets old fast.","i'm sorry, but i have to say i am not impressed with the az science center. i bought a family membership, which was pretty expensive, we visited a couple of times, and that was plenty. the exhibits are always the same and kind of boring, except for whatever traveling exhibit they may have, and that costs extra on top of your membership! and i was not at all impressed with the ripley's exhibit. i can honestly say ripley's was a rip. last time we were there, some of the cooler things were broken like the little bike that goes around in a circle . n noverall, it's probably fine for a one time visit, but i wouldn't waste money on a membership. it gets old fast.","disappointment, disapproval, remorse","[INST] A customer left us a 2-star review: 'i'm sorry, but i have to say i am not impressed with the az science center. i bought a family membership, which was pretty expensive, we visited a couple of times, and that was plenty. the exhibits are always the same and kind of boring, except for whatever traveling exhibit they may have, and that costs extra on top of your membership! and i was not at all impressed with the ripley's exhibit. i can honestly say ripley's was a rip. last time we were there, some of the cooler things were broken like the little bike that goes around in a circle . n noverall, it's probably fine for a one time visit, but i wouldn't waste money on a membership. it gets old fast.' The customer feels disappointment, disapproval, remorse. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i'm sorry, but i have to say i am not impressed with the az science center. i bought a family membership, which was pretty expensive, we visited a couple of times, and that was plenty. the exhibits are always the same and kind of boring, except for whatever traveling exhibit they may have, and that costs extra on top of your membership! and i was not at all impressed with the ripley's exhibit. i can honestly say ripley's was a rip. last time we were there, some of the cooler things were broken like the little bike that goes around in a circle . n noverall, it's probably fine for a one time visit, but i wouldn't waste money on a membership. it gets old fast.' The customer feels disappointment, disapproval, remorse. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, consider the following steps:

1. Acknowledge their feedback: Respond to the review, acknowledging their disappointment and expressing gratitude for their feedback.

2. Offer a solution: Offer a complimentary visit or membership extension to provide a fresh experience and encourage them to revisit the center.

3. Address exhibit concerns: Investigate the issues with the exhibits mentioned, such as the broken bike, and ensure they are promptly fixed.

4. Enhance exhibit variety: Consider rotating exhibits more frequently or offering a wider variety of permanent exhibits to keep the experience fresh and engaging."
2,"Having already slated the Edinburgh University Library for its endless spate of construction I approached the newly built Library caf\u00e9 expecting some sort of impressive long awaited result.\n\nReally! Honestly! Is this the best you can do! \n\nA smattering of brightly coloured seating and....well actually there's nothing else, failed to provide any form of long awaited result. \n\nI use the caf\u00e9 because it's the only option when you're milling about the library but other than that I would firmly avoid it. A shambles.","having already slated the edinburgh university library for its endless spate of construction i approached the newly built library caf u00e9 expecting some sort of impressive long awaited result. n nreally! honestly! is this the best you can do! n na smattering of brightly coloured seating and....well actually there's nothing else, failed to provide any form of long awaited result. n ni use the caf u00e9 because it's the only option when you're milling about the library but other than that i would firmly avoid it. a shambles.","neutral, disapproval, disappointment","[INST] A customer left us a 2-star review: 'having already slated the edinburgh university library for its endless spate of construction i approached the newly built library caf u00e9 expecting some sort of impressive long awaited result. n nreally! honestly! is this the best you can do! n na smattering of brightly coloured seating and....well actually there's nothing else, failed to provide any form of long awaited result. n ni use the caf u00e9 because it's the only option when you're milling about the library but other than that i would firmly avoid it. a shambles.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'having already slated the edinburgh university library for its endless spate of construction i approached the newly built library caf u00e9 expecting some sort of impressive long awaited result. n nreally! honestly! is this the best you can do! n na smattering of brightly coloured seating and....well actually there's nothing else, failed to provide any form of long awaited result. n ni use the caf u00e9 because it's the only option when you're milling about the library but other than that i would firmly avoid it. a shambles.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Address the construction concerns: If the ongoing construction is causing inconvenience, we could provide updates on the progress and estimated completion dates. This will help manage customer expectations.

2. Enhance the café offerings: The customer felt that the café lacked substance. We could improve the menu, offer more food options, and potentially improve the quality of the food and beverages.

3. Improve seating and ambiance: The customer mentioned a lack of seating and nothing else in the café."
2,"I just wanted to chime in. I've had this place a few times just to check to see if it has improved any. Trust me, the food is just terrible. When you walk in, you are slammed with the smell of seafood- the taste is even in the food. I think they believe that it's good that the whole place smells like a fish market. \n\nHow can Red Lobster smell less fishy than this place? The rice is dry, tastes like fish, and doesn't have any flavor. The best item on the menu is the jalapeno potatoes, which aren't even oriental.\n\n The to go cups are very small, and you can't get any other size.  People consistently use the tongs & large spoons, then set the handle (which they just touched) directly onto the food, which isn't heated enough to kill any germs.  I don't think it is unsafe, just really terrible. Please avoid this place, they don't deserve to stay open.","i just wanted to chime in. i've had this place a few times just to check to see if it has improved any. trust me, the food is just terrible. when you walk in, you are slammed with the smell of seafood the taste is even in the food. i think they believe that it's good that the whole place smells like a fish market. n nhow can red lobster smell less fishy than this place? the rice is dry, tastes like fish, and doesn't have any flavor. the best item on the menu is the jalapeno potatoes, which aren't even oriental. n n the to go cups are very small, and you can't get any other size. people consistently use the tongs large spoons, then set the handle which they just touched directly onto the food, which isn't heated enough to kill any germs. i don't think it is unsafe, just really terrible. please avoid this place, they don't deserve to stay open.","annoyance, curiosity, disgust","[INST] A customer left us a 2-star review: 'i just wanted to chime in. i've had this place a few times just to check to see if it has improved any. trust me, the food is just terrible. when you walk in, you are slammed with the smell of seafood the taste is even in the food. i think they believe that it's good that the whole place smells like a fish market. n nhow can red lobster smell less fishy than this place? the rice is dry, tastes like fish, and doesn't have any flavor. the best item on the menu is the jalapeno potatoes, which aren't even oriental. n n the to go cups are very small, and you can't get any other size. people consistently use the tongs large spoons, then set the handle which they just touched directly onto the food, which isn't heated enough to kill any germs. i don't think it is unsafe, just really terrible. please avoid this place, they don't deserve to stay open.' The customer feels annoyance, curiosity, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i just wanted to chime in. i've had this place a few times just to check to see if it has improved any. trust me, the food is just terrible. when you walk in, you are slammed with the smell of seafood the taste is even in the food. i think they believe that it's good that the whole place smells like a fish market. n nhow can red lobster smell less fishy than this place? the rice is dry, tastes like fish, and doesn't have any flavor. the best item on the menu is the jalapeno potatoes, which aren't even oriental. n n the to go cups are very small, and you can't get any other size. people consistently use the tongs large spoons, then set the handle which they just touched directly onto the food, which isn't heated enough to kill any germs. i don't think it is unsafe, just really terrible. please avoid this place, they don't deserve to stay open.' The customer feels annoyance, curiosity, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following concerns:

1. Food quality and taste: Improve the quality of ingredients, particularly seafood, to reduce fishy odors and flavors. Enhance the flavor of dishes, especially rice, to make it more appealing. Consider offering a variety of dishes, including non-seafood options, to cater to a wider range of tastes.

2. Cleanliness and hygiene: Ensure that all utensils are properly sanitized and handled with care to minimize the risk of germs. Consider providing disposable utensils or offering a ""sanitized"" option for customers who prefer this."
2,"I never thought I'd fine the words \""Cirgue du Soleil\"", \""sex\"" and \""boring\"" in the same sentence. We've seen many CdS shows in the past and adored \""Love\"" playing just down the street. Zumanity, however, was unlike any show I've seen in the past. This had a far greater emphasis on bawdy comedy than the sublime acrobatics we're accustomed to. The show had it's moments...the man rolling in the ring...the flying little man...but there were far more downs than ups. The comedy bit with the scotch filled falsies was silly. The acrobatic bondage scene had me reaching to check email. The plentiful bare breasts were, in this context, not particularly exciting or even appealing. The plentiful interactions with the up-front audience were painful to watch.\n\nIf you find Ringling Brothers meets Benny Hill an interesting idea, this might be for you. I had trouble staying awake.\n\n1.5 stars.","i never thought i'd fine the words cirgue du soleil , sex and boring in the same sentence. we've seen many cds shows in the past and adored love playing just down the street. zumanity, however, was unlike any show i've seen in the past. this had a far greater emphasis on bawdy comedy than the sublime acrobatics we're accustomed to. the show had it's moments...the man rolling in the ring...the flying little man...but there were far more downs than ups. the comedy bit with the scotch filled falsies was silly. the acrobatic bondage scene had me reaching to check email. the plentiful bare breasts were, in this context, not particularly exciting or even appealing. the plentiful interactions with the up front audience were painful to watch. n nif you find ringling brothers meets benny hill an interesting idea, this might be for you. i had trouble staying awake. n n1.5 stars.","amusement, neutral, approval","[INST] A customer left us a 2-star review: 'i never thought i'd fine the words cirgue du soleil , sex and boring in the same sentence. we've seen many cds shows in the past and adored love playing just down the street. zumanity, however, was unlike any show i've seen in the past. this had a far greater emphasis on bawdy comedy than the sublime acrobatics we're accustomed to. the show had it's moments...the man rolling in the ring...the flying little man...but there were far more downs than ups. the comedy bit with the scotch filled falsies was silly. the acrobatic bondage scene had me reaching to check email. the plentiful bare breasts were, in this context, not particularly exciting or even appealing. the plentiful interactions with the up front audience were painful to watch. n nif you find ringling brothers meets benny hill an interesting idea, this might be for you. i had trouble staying awake. n n1.5 stars.' The customer feels amusement, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i never thought i'd fine the words cirgue du soleil , sex and boring in the same sentence. we've seen many cds shows in the past and adored love playing just down the street. zumanity, however, was unlike any show i've seen in the past. this had a far greater emphasis on bawdy comedy than the sublime acrobatics we're accustomed to. the show had it's moments...the man rolling in the ring...the flying little man...but there were far more downs than ups. the comedy bit with the scotch filled falsies was silly. the acrobatic bondage scene had me reaching to check email. the plentiful bare breasts were, in this context, not particularly exciting or even appealing. the plentiful interactions with the up front audience were painful to watch. n nif you find ringling brothers meets benny hill an interesting idea, this might be for you. i had trouble staying awake. n n1.5 stars.' The customer feels amusement, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, it seems that a better balance between acrobatics and comedy is needed. The customer appreciates the acrobatic performances but found the bawdy comedy to be excessive. Here are some suggestions:

1. Enhance the acrobatic performances: Ensure that the acrobatic acts are given more emphasis and are of high quality to maintain the customer's interest.

2. Reduce the emphasis on bawdy comedy: Decrease the amount of adult-oriented humor and focus more on family-friendly comedy to cater to a broader audience."
2,"Harlow's, you are overrated.  Your potatoes are greasy and seem like the cook couldn't decide what they were, just make real hashbrowns.  Your eggs are too expensive and are not worth 2.50 a piece, ridiculous. The toast was coated is unmelted butter and the coffee was cheap.\n\nI do not understand how you get] so many customers or why you are such a Tempe tradition, go to Chompies or Essence.","harlow's, you are overrated. your potatoes are greasy and seem like the cook couldn't decide what they were, just make real hashbrowns. your eggs are too expensive and are not worth 2.50 a piece, ridiculous. the toast was coated is unmelted butter and the coffee was cheap. n ni do not understand how you get so many customers or why you are such a tempe tradition, go to chompies or essence.","annoyance, disapproval, neutral","[INST] A customer left us a 2-star review: 'harlow's, you are overrated. your potatoes are greasy and seem like the cook couldn't decide what they were, just make real hashbrowns. your eggs are too expensive and are not worth 2.50 a piece, ridiculous. the toast was coated is unmelted butter and the coffee was cheap. n ni do not understand how you get so many customers or why you are such a tempe tradition, go to chompies or essence.' The customer feels annoyance, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'harlow's, you are overrated. your potatoes are greasy and seem like the cook couldn't decide what they were, just make real hashbrowns. your eggs are too expensive and are not worth 2.50 a piece, ridiculous. the toast was coated is unmelted butter and the coffee was cheap. n ni do not understand how you get so many customers or why you are such a tempe tradition, go to chompies or essence.' The customer feels annoyance, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Harlow's, we can focus on the following areas:

1. Improve the quality and consistency of our potatoes, aiming for crisp, well-cooked hash browns.
2. Review the pricing of our eggs and consider offering a more affordable option.
3. Ensure that our toast is not excessively coated with butter and that it is evenly toasted.
4. Improve the quality of our coffee to match customer expectations.
5. Consider offering competitive pricing to attract and retain customers, and to maintain our reputation as a Tempe tradition."
2,"Dang how in the heck can you work in a theater and not know about the movies playing.  Its 2011, please stop being cheap and have paper towels in the bathroom. Popcorn was ok i should have went to Popcorn girl and brought my own(pissed i couldn't really eat it due to the smell). The only thing that was good was the movie hangover 2. I enjoyed the movie but since it was packed and some *ick-head had his feet all on my seat. (yeah i gave him the eye several times but I guess he was to dum to figure out  the deal-he got me on a good night). The smell was so foul he had my eyes and nose burning. (Man he needs to spray some big Oomp spray or something on those dogs, and the theater @the same time.) All and all i may need to continue to drive to fiesta or go early on tuesday.  \n\nThey better be glad i don't know any movies man around here- because I could have gotten the 2 for 1 deal on the streets.(jk)","dang how in the heck can you work in a theater and not know about the movies playing. its 2011, please stop being cheap and have paper towels in the bathroom. popcorn was ok i should have went to popcorn girl and brought my own pissed i couldn't really eat it due to the smell . the only thing that was good was the movie hangover 2. i enjoyed the movie but since it was packed and some ick head had his feet all on my seat. yeah i gave him the eye several times but i guess he was to dum to figure out the deal he got me on a good night . the smell was so foul he had my eyes and nose burning. man he needs to spray some big oomp spray or something on those dogs, and the theater the same time. all and all i may need to continue to drive to fiesta or go early on tuesday. n nthey better be glad i don't know any movies man around here because i could have gotten the 2 for 1 deal on the streets. jk","joy, amusement, approval","[INST] A customer left us a 2-star review: 'dang how in the heck can you work in a theater and not know about the movies playing. its 2011, please stop being cheap and have paper towels in the bathroom. popcorn was ok i should have went to popcorn girl and brought my own pissed i couldn't really eat it due to the smell . the only thing that was good was the movie hangover 2. i enjoyed the movie but since it was packed and some ick head had his feet all on my seat. yeah i gave him the eye several times but i guess he was to dum to figure out the deal he got me on a good night . the smell was so foul he had my eyes and nose burning. man he needs to spray some big oomp spray or something on those dogs, and the theater the same time. all and all i may need to continue to drive to fiesta or go early on tuesday. n nthey better be glad i don't know any movies man around here because i could have gotten the 2 for 1 deal on the streets. jk' The customer feels joy, amusement, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'dang how in the heck can you work in a theater and not know about the movies playing. its 2011, please stop being cheap and have paper towels in the bathroom. popcorn was ok i should have went to popcorn girl and brought my own pissed i couldn't really eat it due to the smell . the only thing that was good was the movie hangover 2. i enjoyed the movie but since it was packed and some ick head had his feet all on my seat. yeah i gave him the eye several times but i guess he was to dum to figure out the deal he got me on a good night . the smell was so foul he had my eyes and nose burning. man he needs to spray some big oomp spray or something on those dogs, and the theater the same time. all and all i may need to continue to drive to fiesta or go early on tuesday. n nthey better be glad i don't know any movies man around here because i could have gotten the 2 for 1 deal on the streets. jk' The customer feels joy, amusement, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following issues:

1. Improve communication about movies playing: Ensure that all staff are well-informed about the movies playing and can provide accurate information to customers.

2. Provide paper towels in the bathroom: Make sure that paper towels are always available in the bathroom.

3. Improve bathroom cleanliness: Regularly clean and maintain the bathroom to ensure it is always clean and hygienic.

4. Provide adequate seating etiquette reminders: Remind customers about proper seating etiquette, such as keeping feet off seats, and consider enforcing this more strictly."
2,Are meal took along time and when it finally came they got are order wrong and acted like it was are fault. And the cheeses burgers we ordered were bland and nothing special. I dont think I would have a reason to go back.,are meal took along time and when it finally came they got are order wrong and acted like it was are fault. and the cheeses burgers we ordered were bland and nothing special. i dont think i would have a reason to go back.,"disapproval, disappointment, neutral","[INST] A customer left us a 2-star review: 'are meal took along time and when it finally came they got are order wrong and acted like it was are fault. and the cheeses burgers we ordered were bland and nothing special. i dont think i would have a reason to go back.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'are meal took along time and when it finally came they got are order wrong and acted like it was are fault. and the cheeses burgers we ordered were bland and nothing special. i dont think i would have a reason to go back.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  1. Improve Order Accuracy: Ensure orders are correctly prepared and delivered to the customer to avoid confusion and frustration.

2. Reduce Order Wait Time: Optimize kitchen processes to decrease the time it takes to prepare orders, enhancing the customer's experience.

3. Enhance Communication: Keep customers informed about the status of their orders, especially if there are delays.

4. Staff Training: Train staff to handle errors professionally and empathetically, taking responsibility for any mistakes made.

5. Taste and Quality: Review the recipe for the cheeseburger to ensure it meets customer expectations in terms of flavor and quality."
2,"The store is always stinky. It smells like death and cinnamon. They are coupon friendly, so if you're used to being around dead people who loved to chew Big Red gum, please do shop here.","the store is always stinky. it smells like death and cinnamon. they are coupon friendly, so if you're used to being around dead people who loved to chew big red gum, please do shop here.","disgust, neutral, annoyance","[INST] A customer left us a 2-star review: 'the store is always stinky. it smells like death and cinnamon. they are coupon friendly, so if you're used to being around dead people who loved to chew big red gum, please do shop here.' The customer feels disgust, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the store is always stinky. it smells like death and cinnamon. they are coupon friendly, so if you're used to being around dead people who loved to chew big red gum, please do shop here.' The customer feels disgust, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on addressing the primary concerns raised in the review: the store's odor and cleanliness. Here are some steps we can take:

1. Investigate the source of the odor: Identify if the smell is coming from a specific area or item in the store. This could be anything from a faulty refrigeration unit, trash bins, or even a particular product.

2. Implement a regular cleaning schedule: Ensure that the store is thoroughly cleaned and sanitized daily, with a focus on high-touch surfaces and areas that may contribute to the odor."
2,"Very unimpressed. I expected alot more based on all the hype.  All the fries that came to our table were cold and soggy. My chicken sandwich was cold as well, and the chicken was VERY bland!  Both the Sprite and the Ketchup were amazing though!  I hope they can get it together.  DTLV needs some decent places to eat. Good luck.  Service was acceptable.","very unimpressed. i expected alot more based on all the hype. all the fries that came to our table were cold and soggy. my chicken sandwich was cold as well, and the chicken was very bland! both the sprite and the ketchup were amazing though! i hope they can get it together. dtlv needs some decent places to eat. good luck. service was acceptable.","optimism, disappointment, admiration","[INST] A customer left us a 2-star review: 'very unimpressed. i expected alot more based on all the hype. all the fries that came to our table were cold and soggy. my chicken sandwich was cold as well, and the chicken was very bland! both the sprite and the ketchup were amazing though! i hope they can get it together. dtlv needs some decent places to eat. good luck. service was acceptable.' The customer feels optimism, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'very unimpressed. i expected alot more based on all the hype. all the fries that came to our table were cold and soggy. my chicken sandwich was cold as well, and the chicken was very bland! both the sprite and the ketchup were amazing though! i hope they can get it together. dtlv needs some decent places to eat. good luck. service was acceptable.' The customer feels optimism, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Ensure that the fries are hot and crispy, and the chicken sandwich is properly heated, with flavorful seasoning.

2. Consistency: Maintain a consistent standard of food preparation to meet customer expectations.

3. Training: Provide ongoing training to staff to ensure they understand the importance of food quality and presentation.

4. Feedback: Implement a system for gathering and addressing customer feedback to continuously improve our services."
2,"When I enjoy the appetizers more than my entree, and have to wait a substantial amount of time between appetizers to my entree I think there is a problem.\nI usually don't like to rate bad, but personally I didn't enjoy my dinner.\nIt seems like a great place to nibble and drink mostly.","when i enjoy the appetizers more than my entree, and have to wait a substantial amount of time between appetizers to my entree i think there is a problem. ni usually don't like to rate bad, but personally i didn't enjoy my dinner. nit seems like a great place to nibble and drink mostly.","disappointment, joy, disapproval","[INST] A customer left us a 2-star review: 'when i enjoy the appetizers more than my entree, and have to wait a substantial amount of time between appetizers to my entree i think there is a problem. ni usually don't like to rate bad, but personally i didn't enjoy my dinner. nit seems like a great place to nibble and drink mostly.' The customer feels disappointment, joy, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'when i enjoy the appetizers more than my entree, and have to wait a substantial amount of time between appetizers to my entree i think there is a problem. ni usually don't like to rate bad, but personally i didn't enjoy my dinner. nit seems like a great place to nibble and drink mostly.' The customer feels disappointment, joy, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Timeliness: Reduce the wait time between appetizers and the main entree. This could involve improving kitchen efficiency or communicating more effectively with the customer about the wait time.

2. Quality of Main Entree: Enhance the quality and taste of the main entree to match or surpass the appetizers. This could involve improving recipes, sourcing better ingredients, or training staff to prepare dishes more skillfully.

3. Communication: Improve communication with customers about their orders, wait times, and any issues that may arise."
2,This place has really gone downhill in the last year. Customer service is bad & the sandwiches are just ok. They do make a pretty good salad but I just can't get past the attitude of some newer employees. I don't want these knuckleheads anywhere near my food.,this place has really gone downhill in the last year. customer service is bad the sandwiches are just ok. they do make a pretty good salad but i just can't get past the attitude of some newer employees. i don't want these knuckleheads anywhere near my food.,"disappointment, disapproval, annoyance","[INST] A customer left us a 2-star review: 'this place has really gone downhill in the last year. customer service is bad the sandwiches are just ok. they do make a pretty good salad but i just can't get past the attitude of some newer employees. i don't want these knuckleheads anywhere near my food.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this place has really gone downhill in the last year. customer service is bad the sandwiches are just ok. they do make a pretty good salad but i just can't get past the attitude of some newer employees. i don't want these knuckleheads anywhere near my food.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Address the customer service issue: Train staff on providing friendly, attentive, and professional service. Acknowledge the customer's feedback and express a commitment to improving the overall customer experience.

2. Improve sandwich quality: Investigate the reasons for the perceived decline in sandwich quality and take necessary steps to enhance the taste, freshness, and presentation of sandwiches.

3. Highlight the salad offerings: Emphasize the positive aspects of the dining experience, such as the quality of the salads, to encourage the customer to try other menu items.

4. Address employee attitude: Implement policies and procedures to ensure that all employees maintain a positive and respectful attitude towards customers."
2,"I went in here with a friend for their lunch buffet. It's definitely got very good ambiance and location. Everything's a bit fancier than the usual Indian place. Fancy ceilings, plush carpet, cute buffet setup, comfy booths. But the buffet fare was definitely lacking a bit of excitement. They only had a limited variety and I go to many indian lunch buffets, so I know the standard options. But this place didn't have paneer! or Korma! However, they carried carrot pudding so that was something to point out. Drier than usual but it was still pretty good. The servers were very nice but also very forgetful, maybe she was new but her attitude about everything was very pleasant. \nI wouldn't come here again but was glad to have tried out another Indian joint.","i went in here with a friend for their lunch buffet. it's definitely got very good ambiance and location. everything's a bit fancier than the usual indian place. fancy ceilings, plush carpet, cute buffet setup, comfy booths. but the buffet fare was definitely lacking a bit of excitement. they only had a limited variety and i go to many indian lunch buffets, so i know the standard options. but this place didn't have paneer! or korma! however, they carried carrot pudding so that was something to point out. drier than usual but it was still pretty good. the servers were very nice but also very forgetful, maybe she was new but her attitude about everything was very pleasant. ni wouldn't come here again but was glad to have tried out another indian joint.","admiration, neutral, approval","[INST] A customer left us a 2-star review: 'i went in here with a friend for their lunch buffet. it's definitely got very good ambiance and location. everything's a bit fancier than the usual indian place. fancy ceilings, plush carpet, cute buffet setup, comfy booths. but the buffet fare was definitely lacking a bit of excitement. they only had a limited variety and i go to many indian lunch buffets, so i know the standard options. but this place didn't have paneer! or korma! however, they carried carrot pudding so that was something to point out. drier than usual but it was still pretty good. the servers were very nice but also very forgetful, maybe she was new but her attitude about everything was very pleasant. ni wouldn't come here again but was glad to have tried out another indian joint.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i went in here with a friend for their lunch buffet. it's definitely got very good ambiance and location. everything's a bit fancier than the usual indian place. fancy ceilings, plush carpet, cute buffet setup, comfy booths. but the buffet fare was definitely lacking a bit of excitement. they only had a limited variety and i go to many indian lunch buffets, so i know the standard options. but this place didn't have paneer! or korma! however, they carried carrot pudding so that was something to point out. drier than usual but it was still pretty good. the servers were very nice but also very forgetful, maybe she was new but her attitude about everything was very pleasant. ni wouldn't come here again but was glad to have tried out another indian joint.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Expand the variety of dishes offered in the lunch buffet, particularly focusing on popular items like paneer and korma.

2. Ensure that all servers are well-trained and attentive, avoiding forgetfulness that may have occurred in this instance.

3. Maintain the ambiance and presentation of the restaurant, as these aspects were appreciated by the customer.

4. Consider offering a unique or signature dish that sets your restaurant apart from other Indian joints.

5. If possible, gather feedback from customers about their preferences and adjust the menu accordingly."
2,"I had issues with this place for a couple of reasons.  #1 the waitress told us the special of 5 beers in a bucket for $20, but never once mentioned you can get a pitcher of the same beer for $7.  #2 they never called me up to sing and I turned my song in pretty early in the night.  Other than that the place was fun, typical karaoke.","i had issues with this place for a couple of reasons. 1 the waitress told us the special of 5 beers in a bucket for 20, but never once mentioned you can get a pitcher of the same beer for 7. 2 they never called me up to sing and i turned my song in pretty early in the night. other than that the place was fun, typical karaoke.","joy, amusement, neutral","[INST] A customer left us a 2-star review: 'i had issues with this place for a couple of reasons. 1 the waitress told us the special of 5 beers in a bucket for 20, but never once mentioned you can get a pitcher of the same beer for 7. 2 they never called me up to sing and i turned my song in pretty early in the night. other than that the place was fun, typical karaoke.' The customer feels joy, amusement, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i had issues with this place for a couple of reasons. 1 the waitress told us the special of 5 beers in a bucket for 20, but never once mentioned you can get a pitcher of the same beer for 7. 2 they never called me up to sing and i turned my song in pretty early in the night. other than that the place was fun, typical karaoke.' The customer feels joy, amusement, neutral. Concisely, how can we best improve our services for this customer's experience?  1. Clarify pricing for special offers: Ensure that all specials, including the 5-beer bucket and pitcher options, are clearly communicated to customers by all staff members. This can help prevent misunderstandings and potential dissatisfaction.

2. Communicate karaoke participation: Make sure to inform customers about karaoke participation opportunities, such as singing on stage, and follow up on requests in a timely manner. This can help enhance the customer's experience and meet their expectations.

3. Train staff on customer service: Provide ongoing training to staff members on effective communication, customer service, and problem-solving skills."
2,I used to love Mamma Mia's. No more.\n\nDO NOT order on-line unless you would like your money stolen. Ordered a pizza online a month ago. Pizza never showed. Called and they said their computer was down and didn't get any of their online orders. Really?! You run a business and can't get your orders off the computer!\n\nI said cancel my order and refund my $. They said a mgr would call me. He did and said they would refund my credit card charge. Never did. Called again. They said they would get right on it. Still no refund. Now having to dispute it with my credit card company. Always fun.\n\nRecent orders have been undercooked. Bummer. Looking for a new pizza place.,i used to love mamma mia's. no more. n ndo not order on line unless you would like your money stolen. ordered a pizza online a month ago. pizza never showed. called and they said their computer was down and didn't get any of their online orders. really?! you run a business and can't get your orders off the computer! n ni said cancel my order and refund my . they said a mgr would call me. he did and said they would refund my credit card charge. never did. called again. they said they would get right on it. still no refund. now having to dispute it with my credit card company. always fun. n nrecent orders have been undercooked. bummer. looking for a new pizza place.,"disappointment, neutral, love","[INST] A customer left us a 2-star review: 'i used to love mamma mia's. no more. n ndo not order on line unless you would like your money stolen. ordered a pizza online a month ago. pizza never showed. called and they said their computer was down and didn't get any of their online orders. really?! you run a business and can't get your orders off the computer! n ni said cancel my order and refund my . they said a mgr would call me. he did and said they would refund my credit card charge. never did. called again. they said they would get right on it. still no refund. now having to dispute it with my credit card company. always fun. n nrecent orders have been undercooked. bummer. looking for a new pizza place.' The customer feels disappointment, neutral, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i used to love mamma mia's. no more. n ndo not order on line unless you would like your money stolen. ordered a pizza online a month ago. pizza never showed. called and they said their computer was down and didn't get any of their online orders. really?! you run a business and can't get your orders off the computer! n ni said cancel my order and refund my . they said a mgr would call me. he did and said they would refund my credit card charge. never did. called again. they said they would get right on it. still no refund. now having to dispute it with my credit card company. always fun. n nrecent orders have been undercooked. bummer. looking for a new pizza place.' The customer feels disappointment, neutral, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's frustration and expressing empathy for their experience.

2. Address the complaint: Investigate the missing order and offer a sincere apology for the inconvenience caused. Offer a solution, such as a refund or a free replacement pizza.

3. Improve online ordering system: Ensure that our online ordering system is reliable and efficient, and that orders are processed promptly and accurately."
2,Get the pro desk some help.  I wasted 2 hours of my life yesterday and six hours of one of my workers who I had to pay.  My best guess is there just understaffed but it doesn't seem like they know what's going on over there. Either way it just translates into problems for me.  It'll be awhile before I try to call over to their pro desk again.,get the pro desk some help. i wasted 2 hours of my life yesterday and six hours of one of my workers who i had to pay. my best guess is there just understaffed but it doesn't seem like they know what's going on over there. either way it just translates into problems for me. it'll be awhile before i try to call over to their pro desk again.,"neutral, disappointment, optimism","[INST] A customer left us a 2-star review: 'get the pro desk some help. i wasted 2 hours of my life yesterday and six hours of one of my workers who i had to pay. my best guess is there just understaffed but it doesn't seem like they know what's going on over there. either way it just translates into problems for me. it'll be awhile before i try to call over to their pro desk again.' The customer feels neutral, disappointment, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'get the pro desk some help. i wasted 2 hours of my life yesterday and six hours of one of my workers who i had to pay. my best guess is there just understaffed but it doesn't seem like they know what's going on over there. either way it just translates into problems for me. it'll be awhile before i try to call over to their pro desk again.' The customer feels neutral, disappointment, optimism. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review promptly, acknowledging the time and resources wasted due to the inconvenience experienced.

2. Apologize sincerely: Express regret for the poor service and any frustration or inconvenience caused.

3. Offer a solution: Provide a clear and actionable solution, such as assigning a dedicated account manager to handle their requests, offering a discount on future services, or providing additional training to the Pro Desk team to ensure more efficient and effective service."
2,"I try and avoid Vons at all costs because of their prices.  I feel that if you don't have the rewards card, you are over-paying by a ton.  In fact even if you have the card, I never feel like the item is on sale.\n\nThe plus is that the store is clean and the staff is friendly.  However this is not a sit down restaurant so I care more about pricing for goods I get get anywhere else, more than a friendly cashier.","i try and avoid vons at all costs because of their prices. i feel that if you don't have the rewards card, you are over paying by a ton. in fact even if you have the card, i never feel like the item is on sale. n nthe plus is that the store is clean and the staff is friendly. however this is not a sit down restaurant so i care more about pricing for goods i get get anywhere else, more than a friendly cashier.","neutral, approval, caring","[INST] A customer left us a 2-star review: 'i try and avoid vons at all costs because of their prices. i feel that if you don't have the rewards card, you are over paying by a ton. in fact even if you have the card, i never feel like the item is on sale. n nthe plus is that the store is clean and the staff is friendly. however this is not a sit down restaurant so i care more about pricing for goods i get get anywhere else, more than a friendly cashier.' The customer feels neutral, approval, caring. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i try and avoid vons at all costs because of their prices. i feel that if you don't have the rewards card, you are over paying by a ton. in fact even if you have the card, i never feel like the item is on sale. n nthe plus is that the store is clean and the staff is friendly. however this is not a sit down restaurant so i care more about pricing for goods i get get anywhere else, more than a friendly cashier.' The customer feels neutral, approval, caring. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Competitive Pricing: Review our pricing strategy, especially for non-rewards card holders. Offer more competitive prices to attract more customers and retain existing ones.

2. Sales and Promotions: Increase the frequency and visibility of sales and promotions, both in-store and online. This could help the customer feel that they are getting better value, even without the rewards card.

3. Rewards Program: Enhance our rewards program to provide more significant benefits to customers, making it more appealing to use. This could help reduce the perception that the rewards card does not offer enough value."
2,"Server was great, ambiance nice, decor very cool. Veggies and hummus dip were good and popcorn was nice to munch on. Ordered a small garden salad and was extremely disappointed at the few pieces of lettuce that arrived. Nothing else just a few pieces of lettuce. Friend ordered grilled chicken salad. Same thing- few stray pieces of lettuce and very small piece of chicken. Others ordered beet burger and pleased. I'll know better next time!","server was great, ambiance nice, decor very cool. veggies and hummus dip were good and popcorn was nice to munch on. ordered a small garden salad and was extremely disappointed at the few pieces of lettuce that arrived. nothing else just a few pieces of lettuce. friend ordered grilled chicken salad. same thing few stray pieces of lettuce and very small piece of chicken. others ordered beet burger and pleased. i'll know better next time!","disappointment, admiration, annoyance","[INST] A customer left us a 2-star review: 'server was great, ambiance nice, decor very cool. veggies and hummus dip were good and popcorn was nice to munch on. ordered a small garden salad and was extremely disappointed at the few pieces of lettuce that arrived. nothing else just a few pieces of lettuce. friend ordered grilled chicken salad. same thing few stray pieces of lettuce and very small piece of chicken. others ordered beet burger and pleased. i'll know better next time!' The customer feels disappointment, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'server was great, ambiance nice, decor very cool. veggies and hummus dip were good and popcorn was nice to munch on. ordered a small garden salad and was extremely disappointed at the few pieces of lettuce that arrived. nothing else just a few pieces of lettuce. friend ordered grilled chicken salad. same thing few stray pieces of lettuce and very small piece of chicken. others ordered beet burger and pleased. i'll know better next time!' The customer feels disappointment, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance salad preparation: Ensure that garden salads are consistently prepared with a sufficient amount of lettuce and other ingredients.

2. Communicate portion sizes: Clearly communicate the portion sizes of dishes, especially salads, to manage customer expectations.

3. Consistency in quality: Ensure that the quality of the grilled chicken in the salad is improved to match the positive feedback received for other menu items, such as the beet burger."
2,"I just found out that Harrah's is the largest hotel/casino operator in the world.  I am completely amazed.  I have been to several of the Harrah's locations and never, ever thought they would be the biggest.  Based on the level of service, they are just \""ok\"".\n\nSpend your dollars elsewhere.","i just found out that harrah's is the largest hotel casino operator in the world. i am completely amazed. i have been to several of the harrah's locations and never, ever thought they would be the biggest. based on the level of service, they are just ok . n nspend your dollars elsewhere.","surprise, excitement, neutral","[INST] A customer left us a 2-star review: 'i just found out that harrah's is the largest hotel casino operator in the world. i am completely amazed. i have been to several of the harrah's locations and never, ever thought they would be the biggest. based on the level of service, they are just ok . n nspend your dollars elsewhere.' The customer feels surprise, excitement, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i just found out that harrah's is the largest hotel casino operator in the world. i am completely amazed. i have been to several of the harrah's locations and never, ever thought they would be the biggest. based on the level of service, they are just ok . n nspend your dollars elsewhere.' The customer feels surprise, excitement, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on enhancing the level of service at our locations. Here are some specific actions we could take:

1. Train staff on providing exceptional customer service: This includes being attentive, friendly, and helpful to guests.
2. Improve communication: Ensure that guests are kept informed about any changes or delays that may affect their stay.
3. Streamline processes: Make it easier for guests to navigate our properties and access the services they need.
4. Personalize the guest experience: Get to know our guests and tailor their experience to their preferences."
2,"The food was fresh, and tasted great.  However, for almost $50, I received a piece of fish less than 3 ounces.  The dish had no side, literally nothing else on the plate excpet garnish.  We skipped desert and got a yogurt next door for $6.  Dont waste your time here.","the food was fresh, and tasted great. however, for almost 50, i received a piece of fish less than 3 ounces. the dish had no side, literally nothing else on the plate excpet garnish. we skipped desert and got a yogurt next door for 6. dont waste your time here.","admiration, approval, disapproval","[INST] A customer left us a 2-star review: 'the food was fresh, and tasted great. however, for almost 50, i received a piece of fish less than 3 ounces. the dish had no side, literally nothing else on the plate excpet garnish. we skipped desert and got a yogurt next door for 6. dont waste your time here.' The customer feels admiration, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the food was fresh, and tasted great. however, for almost 50, i received a piece of fish less than 3 ounces. the dish had no side, literally nothing else on the plate excpet garnish. we skipped desert and got a yogurt next door for 6. dont waste your time here.' The customer feels admiration, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following concerns:

1. Portion size: Ensure that the served portions meet the expectations of our customers, especially for main dishes like fish.

2. Inclusive meal: Offer a more balanced meal, including a side dish, to make the dining experience more satisfying.

3. Value for money: Review our pricing strategy to ensure that customers feel they are getting a fair value for their money.

4. Communication: Improve communication with customers about the contents of their meals, especially if there are any changes to the usual menu items or portion sizes."
2,"I'm giving it 2 stars for the service and quickness. Now for the food, we ordered the pad Thai and the pad se ew. The pad thai was a big clump of sticky gummy ramen like noodles you could barely chew let alone swallow, but the flavor was good they need a flatter noodle and the chicken was over cooked. The pad se ew had good flavor but the noodles were not wide the pork was tough.\n\nI prefer the food at the corner Thai kitchen around the corner on trop.  Give it a try and please let me know what you think.  I jugde a Thai place on the pad Thai if they can make that well, you can bet the rest will be good too.","i'm giving it 2 stars for the service and quickness. now for the food, we ordered the pad thai and the pad se ew. the pad thai was a big clump of sticky gummy ramen like noodles you could barely chew let alone swallow, but the flavor was good they need a flatter noodle and the chicken was over cooked. the pad se ew had good flavor but the noodles were not wide the pork was tough. n ni prefer the food at the corner thai kitchen around the corner on trop. give it a try and please let me know what you think. i jugde a thai place on the pad thai if they can make that well, you can bet the rest will be good too.","approval, neutral, admiration","[INST] A customer left us a 2-star review: 'i'm giving it 2 stars for the service and quickness. now for the food, we ordered the pad thai and the pad se ew. the pad thai was a big clump of sticky gummy ramen like noodles you could barely chew let alone swallow, but the flavor was good they need a flatter noodle and the chicken was over cooked. the pad se ew had good flavor but the noodles were not wide the pork was tough. n ni prefer the food at the corner thai kitchen around the corner on trop. give it a try and please let me know what you think. i jugde a thai place on the pad thai if they can make that well, you can bet the rest will be good too.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i'm giving it 2 stars for the service and quickness. now for the food, we ordered the pad thai and the pad se ew. the pad thai was a big clump of sticky gummy ramen like noodles you could barely chew let alone swallow, but the flavor was good they need a flatter noodle and the chicken was over cooked. the pad se ew had good flavor but the noodles were not wide the pork was tough. n ni prefer the food at the corner thai kitchen around the corner on trop. give it a try and please let me know what you think. i jugde a thai place on the pad thai if they can make that well, you can bet the rest will be good too.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Noodle Quality: Investigate the supplier of our noodles and consider switching to a higher-quality brand that provides flatter, easier-to-chew noodles for our Pad Thai and Pad Se Ew dishes.

2. Cooking Techniques: Improve the cooking techniques for our proteins, particularly the chicken and pork, to ensure they are cooked evenly and to the desired tenderness.

3. Communication: Reach out to the customer to express our appreciation for their feedback and let them know that we are taking their concerns seriously."
2,"I've gone here about once or twice a year for about 7 years.  The girls are great, but I was just there last weekend and while I was fine with $100 for a private dance, I was shocked by the $46 price tag for two drinks.  I might show up again in the future if I'm dragged there, but I'm definitely never getting a private ever again.","i've gone here about once or twice a year for about 7 years. the girls are great, but i was just there last weekend and while i was fine with 100 for a private dance, i was shocked by the 46 price tag for two drinks. i might show up again in the future if i'm dragged there, but i'm definitely never getting a private ever again.","surprise, admiration, disappointment","[INST] A customer left us a 2-star review: 'i've gone here about once or twice a year for about 7 years. the girls are great, but i was just there last weekend and while i was fine with 100 for a private dance, i was shocked by the 46 price tag for two drinks. i might show up again in the future if i'm dragged there, but i'm definitely never getting a private ever again.' The customer feels surprise, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i've gone here about once or twice a year for about 7 years. the girls are great, but i was just there last weekend and while i was fine with 100 for a private dance, i was shocked by the 46 price tag for two drinks. i might show up again in the future if i'm dragged there, but i'm definitely never getting a private ever again.' The customer feels surprise, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address the pricing concern: Review the pricing structure for drinks and private dances, and consider adjusting it to be more competitive and transparent. This could help prevent future surprises for customers.

2. Offer a loyalty program: To reward long-term customers like this one, consider implementing a loyalty program that offers discounts or special perks for frequent visitors. This could help make them feel more valued and encourage them to return.

3. Improve communication: Make sure that pricing for private dances and drinks is clearly communicated to customers before they make a decision. This could help prevent misunderstandings and disappointment."
2,"I came here a couple of times while staying at the Tropicana this week. Overall, it's everything you would expect from an in-resort snack bar, but I still found it to be a bit overpriced. A couple of small scoops of gelato will run you $7, and the gelato is only okay. You can actually get more for less over at the Bellagio.\n\nThe self-serve frozen yogurt is a better deal, at $0.49 an ounce, and there are some interesting flavors to try (coconut to peanut butter to cake batter). I guess I never really understood the fro-yo craze. Everytime I eat  it, I just wish I was eating ice cream instead.","i came here a couple of times while staying at the tropicana this week. overall, it's everything you would expect from an in resort snack bar, but i still found it to be a bit overpriced. a couple of small scoops of gelato will run you 7, and the gelato is only okay. you can actually get more for less over at the bellagio. n nthe self serve frozen yogurt is a better deal, at 0.49 an ounce, and there are some interesting flavors to try coconut to peanut butter to cake batter . i guess i never really understood the fro yo craze. everytime i eat it, i just wish i was eating ice cream instead.","confusion, neutral, approval","[INST] A customer left us a 2-star review: 'i came here a couple of times while staying at the tropicana this week. overall, it's everything you would expect from an in resort snack bar, but i still found it to be a bit overpriced. a couple of small scoops of gelato will run you 7, and the gelato is only okay. you can actually get more for less over at the bellagio. n nthe self serve frozen yogurt is a better deal, at 0.49 an ounce, and there are some interesting flavors to try coconut to peanut butter to cake batter . i guess i never really understood the fro yo craze. everytime i eat it, i just wish i was eating ice cream instead.' The customer feels confusion, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i came here a couple of times while staying at the tropicana this week. overall, it's everything you would expect from an in resort snack bar, but i still found it to be a bit overpriced. a couple of small scoops of gelato will run you 7, and the gelato is only okay. you can actually get more for less over at the bellagio. n nthe self serve frozen yogurt is a better deal, at 0.49 an ounce, and there are some interesting flavors to try coconut to peanut butter to cake batter . i guess i never really understood the fro yo craze. everytime i eat it, i just wish i was eating ice cream instead.' The customer feels confusion, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following actions:

1. Address the pricing concern: Offer competitive pricing for our gelato, perhaps by reducing the cost slightly or offering special deals or discounts.

2. Enhance the quality of our gelato: Improve the taste and quality of our gelato to make it more appealing and competitive compared to other establishments, such as the Bellagio.

3. Promote unique frozen yogurt options: Highlight the self-serve frozen yogurt options, emphasizing the variety of flavors available, such as coconut, peanut butter, and cake batter."
2,"At least twice per month Republic Services skips picking up my trash. I've complained five or six times now and they always send out a truck to pick it up, but I shouldn't have to call. I think it may be due to people parking in front of my trash can, but I can't help that. I live across from an elementary school and it is a public street. I've seen better service in a park. \nFurthermore, when my trash is emptied, I find the can in the middle of the street, which is kind of stupid considering I rent the can from them. They have to replace it when it gets run over! I am currently fighting with them to pick up my trash from Thanksgiving (note the date of this review)!!  After four calls, it was finally picked up on Tuesday night, but they only took half of it. Why? Now I'm calling them again on Wednesday to get them to pick it up, but my regular day is Thursday. Chances are, they may pick it up tomorrow on the regular pick up day. \nIf I was that slow to respond to the bill, they would file a lien on my house! I wonder if I can file a lien against their building....","at least twice per month republic services skips picking up my trash. i've complained five or six times now and they always send out a truck to pick it up, but i shouldn't have to call. i think it may be due to people parking in front of my trash can, but i can't help that. i live across from an elementary school and it is a public street. i've seen better service in a park. nfurthermore, when my trash is emptied, i find the can in the middle of the street, which is kind of stupid considering i rent the can from them. they have to replace it when it gets run over! i am currently fighting with them to pick up my trash from thanksgiving note the date of this review !! after four calls, it was finally picked up on tuesday night, but they only took half of it. why? now i'm calling them again on wednesday to get them to pick it up, but my regular day is thursday. chances are, they may pick it up tomorrow on the regular pick up day. nif i was that slow to respond to the bill, they would file a lien on my house! i wonder if i can file a lien against their building....","annoyance, neutral, disapproval","[INST] A customer left us a 2-star review: 'at least twice per month republic services skips picking up my trash. i've complained five or six times now and they always send out a truck to pick it up, but i shouldn't have to call. i think it may be due to people parking in front of my trash can, but i can't help that. i live across from an elementary school and it is a public street. i've seen better service in a park. nfurthermore, when my trash is emptied, i find the can in the middle of the street, which is kind of stupid considering i rent the can from them. they have to replace it when it gets run over! i am currently fighting with them to pick up my trash from thanksgiving note the date of this review !! after four calls, it was finally picked up on tuesday night, but they only took half of it. why? now i'm calling them again on wednesday to get them to pick it up, but my regular day is thursday. chances are, they may pick it up tomorrow on the regular pick up day. nif i was that slow to respond to the bill, they would file a lien on my house! i wonder if i can file a lien against their building....' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'at least twice per month republic services skips picking up my trash. i've complained five or six times now and they always send out a truck to pick it up, but i shouldn't have to call. i think it may be due to people parking in front of my trash can, but i can't help that. i live across from an elementary school and it is a public street. i've seen better service in a park. nfurthermore, when my trash is emptied, i find the can in the middle of the street, which is kind of stupid considering i rent the can from them. they have to replace it when it gets run over! i am currently fighting with them to pick up my trash from thanksgiving note the date of this review !! after four calls, it was finally picked up on tuesday night, but they only took half of it. why? now i'm calling them again on wednesday to get them to pick it up, but my regular day is thursday. chances are, they may pick it up tomorrow on the regular pick up day. nif i was that slow to respond to the bill, they would file a lien on my house! i wonder if i can file a lien against their building....' The customer feels annoyance, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Consistent Service: Ensure that the trash is picked up regularly and on time, without the need for repeated complaints.

2. Communication: Improve communication with the customer about any potential issues that may cause delays in service, such as holidays or weather conditions.

3. Parking Enforcement: Encourage awareness and enforcement of parking rules in the area to prevent obstruction of trash cans.

4. Can Placement: Implement a system to ensure that the trash cans are safely and properly placed after emptying, to prevent them from ending up in the street."
2,"My cousin and I went to this place together and she was not a fan of it. If she could rate it from 1-500 she said, she would rate it 500- but it's a negative. It wasn't my cup of tea either.\nNote that the wallpaper is hideous and their decorations consist of chili peppers dangling from the wall.","my cousin and i went to this place together and she was not a fan of it. if she could rate it from 1 500 she said, she would rate it 500 but it's a negative. it wasn't my cup of tea either. nnote that the wallpaper is hideous and their decorations consist of chili peppers dangling from the wall.","neutral, disapproval, annoyance","[INST] A customer left us a 2-star review: 'my cousin and i went to this place together and she was not a fan of it. if she could rate it from 1 500 she said, she would rate it 500 but it's a negative. it wasn't my cup of tea either. nnote that the wallpaper is hideous and their decorations consist of chili peppers dangling from the wall.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'my cousin and i went to this place together and she was not a fan of it. if she could rate it from 1 500 she said, she would rate it 500 but it's a negative. it wasn't my cup of tea either. nnote that the wallpaper is hideous and their decorations consist of chili peppers dangling from the wall.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Acknowledge their feedback: Respond to the review, thanking them for their feedback and expressing regret that their visit didn't meet their expectations.

2. Address specific concerns: Address the issues they mentioned, such as the wallpaper and decorations. Consider updating the decor to create a more welcoming and visually appealing environment.

3. Improve the overall dining experience: Focus on enhancing the overall dining experience, such as improving the food quality, service, and ambiance."
2,"Thank goodness we didn't pay to get in this place.... YIKES!!!\n\nit's good to be a girl in Vegas... you get random people coming up to you, asking you if you want to go to certain clubs, and the beauty of this is that if the place is not so good (like this one), you didn't just waste $20...\n\nFirst, there was the tiniest of crowds outside and lots of people leaving, yet we waited the longest to get in this place.  First place we head is the bar...ordered 3 drinks, and the waitress tells me that it's $54.... \n\nwait, what?  I'm confused.  Those 3 short little drinks cost how much?  Now, I expected to pay a lot for drinks, but that's obscene.  Especially considering that the club was not very nice.  We kept saying that it was like an 80's club, not because they played 80's music but because the effects were reminiscent of that era....smoke hitting me in the face every 5 seconds coming down from the ceiling....and the music!  My lord, it was painful!  It was SO much base that you could feel it in your head, your arms, your legs, I think my heart stopped a few times...\n\nDefinitely not our scene.  Nothing impressive about the crowd, the decor, the horribly painful music... we could not wait to get the F out of this place....","thank goodness we didn't pay to get in this place.... yikes!!! n nit's good to be a girl in vegas... you get random people coming up to you, asking you if you want to go to certain clubs, and the beauty of this is that if the place is not so good like this one , you didn't just waste 20... n nfirst, there was the tiniest of crowds outside and lots of people leaving, yet we waited the longest to get in this place. first place we head is the bar...ordered 3 drinks, and the waitress tells me that it's 54.... n nwait, what? i'm confused. those 3 short little drinks cost how much? now, i expected to pay a lot for drinks, but that's obscene. especially considering that the club was not very nice. we kept saying that it was like an 80's club, not because they played 80's music but because the effects were reminiscent of that era....smoke hitting me in the face every 5 seconds coming down from the ceiling....and the music! my lord, it was painful! it was so much base that you could feel it in your head, your arms, your legs, i think my heart stopped a few times... n ndefinitely not our scene. nothing impressive about the crowd, the decor, the horribly painful music... we could not wait to get the f out of this place....","joy, admiration, approval","[INST] A customer left us a 2-star review: 'thank goodness we didn't pay to get in this place.... yikes!!! n nit's good to be a girl in vegas... you get random people coming up to you, asking you if you want to go to certain clubs, and the beauty of this is that if the place is not so good like this one , you didn't just waste 20... n nfirst, there was the tiniest of crowds outside and lots of people leaving, yet we waited the longest to get in this place. first place we head is the bar...ordered 3 drinks, and the waitress tells me that it's 54.... n nwait, what? i'm confused. those 3 short little drinks cost how much? now, i expected to pay a lot for drinks, but that's obscene. especially considering that the club was not very nice. we kept saying that it was like an 80's club, not because they played 80's music but because the effects were reminiscent of that era....smoke hitting me in the face every 5 seconds coming down from the ceiling....and the music! my lord, it was painful! it was so much base that you could feel it in your head, your arms, your legs, i think my heart stopped a few times... n ndefinitely not our scene. nothing impressive about the crowd, the decor, the horribly painful music... we could not wait to get the f out of this place....' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'thank goodness we didn't pay to get in this place.... yikes!!! n nit's good to be a girl in vegas... you get random people coming up to you, asking you if you want to go to certain clubs, and the beauty of this is that if the place is not so good like this one , you didn't just waste 20... n nfirst, there was the tiniest of crowds outside and lots of people leaving, yet we waited the longest to get in this place. first place we head is the bar...ordered 3 drinks, and the waitress tells me that it's 54.... n nwait, what? i'm confused. those 3 short little drinks cost how much? now, i expected to pay a lot for drinks, but that's obscene. especially considering that the club was not very nice. we kept saying that it was like an 80's club, not because they played 80's music but because the effects were reminiscent of that era....smoke hitting me in the face every 5 seconds coming down from the ceiling....and the music! my lord, it was painful! it was so much base that you could feel it in your head, your arms, your legs, i think my heart stopped a few times... n ndefinitely not our scene. nothing impressive about the crowd, the decor, the horribly painful music... we could not wait to get the f out of this place....' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve crowd management: Ensure there is a steady flow of people entering and exiting the club, and address any concerns about unwanted approaches from strangers.

2. Reduce wait times: Streamline the entry process to minimize wait times for customers.

3. Review pricing: Revisit the pricing strategy for drinks, ensuring they are competitive and reasonable, especially considering the overall experience offered.

4. Update decor and ambiance: Modernize the club's decor to create a more inviting and appealing atmosphere."
2,"I was disappointed. The ratings and reviews on Yelp raised my expectations for this place. If you're a local I can see the appeal. Great wait staff, personalized service, and the chef even mingled with the crowd. BUT if you're in town on business save yourself a trip. This place is just OK. I had the short ribs, which by the way some on Yelp raved about. Where I come from they'd call it pot roast. The calamari and shrimp appetizers were just average.","i was disappointed. the ratings and reviews on yelp raised my expectations for this place. if you're a local i can see the appeal. great wait staff, personalized service, and the chef even mingled with the crowd. but if you're in town on business save yourself a trip. this place is just ok. i had the short ribs, which by the way some on yelp raved about. where i come from they'd call it pot roast. the calamari and shrimp appetizers were just average.","disappointment, neutral, disapproval","[INST] A customer left us a 2-star review: 'i was disappointed. the ratings and reviews on yelp raised my expectations for this place. if you're a local i can see the appeal. great wait staff, personalized service, and the chef even mingled with the crowd. but if you're in town on business save yourself a trip. this place is just ok. i had the short ribs, which by the way some on yelp raved about. where i come from they'd call it pot roast. the calamari and shrimp appetizers were just average.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i was disappointed. the ratings and reviews on yelp raised my expectations for this place. if you're a local i can see the appeal. great wait staff, personalized service, and the chef even mingled with the crowd. but if you're in town on business save yourself a trip. this place is just ok. i had the short ribs, which by the way some on yelp raved about. where i come from they'd call it pot roast. the calamari and shrimp appetizers were just average.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Consistency in Quality: The customer mentioned that the short ribs were just ""ok"" and compared them to pot roast from their home region. This suggests a need for more consistent quality in our dishes, especially those that are highly rated on review platforms.

2. Accurate Representation: The customer's expectations were raised by the high ratings and reviews on Yelp. To avoid this in the future, we should ensure that our online presence accurately reflects the quality and consistency of our services."
2,"This is not the place for Italian food.  It is a pretty generic Americanized Italian food chain joint but if you ever want Beignets, come here and order the zappolis... They call them Italian doughnuts but they are basically just beignets with chocolate dipping sauce and are great!  Other than that... I sat at the bar and the bartender was super sweet and nice, his name?? but the check said \""khutso C.\""  Sooo, I think his name may have been Chris?? He was great, the staff at the bar were very friendly and cool but there were two guys at the door when I came in that had an attitude problem... I walked in and said I was going to the bar and they stood there looking at me like \""whatever!\""?? I mean... Come on, they didn't even have to seat me, thus do their job, so what was up with the shitty looks?  While I was waiting I tried the crispy asparagus app and it was good except it came with this heavy sauce.. I asked for balsamic instead and it was much better!! Also I have to say they had no problem with me using my small vaporizer at the bar and Chris and the other bartender even complimented me on it;) love a vape friendly bar!! All in all, for a chain the bar is great but if you want Italian food this isn't the place... It's like any other national chain, pretty Americanized!  Chris and the other cool bartender should be working somewhere high-end, they were the best part of the visit!;)","this is not the place for italian food. it is a pretty generic americanized italian food chain joint but if you ever want beignets, come here and order the zappolis... they call them italian doughnuts but they are basically just beignets with chocolate dipping sauce and are great! other than that... i sat at the bar and the bartender was super sweet and nice, his name?? but the check said khutso c. sooo, i think his name may have been chris?? he was great, the staff at the bar were very friendly and cool but there were two guys at the door when i came in that had an attitude problem... i walked in and said i was going to the bar and they stood there looking at me like whatever! ?? i mean... come on, they didn't even have to seat me, thus do their job, so what was up with the shitty looks? while i was waiting i tried the crispy asparagus app and it was good except it came with this heavy sauce.. i asked for balsamic instead and it was much better!! also i have to say they had no problem with me using my small vaporizer at the bar and chris and the other bartender even complimented me on it love a vape friendly bar!! all in all, for a chain the bar is great but if you want italian food this isn't the place... it's like any other national chain, pretty americanized! chris and the other cool bartender should be working somewhere high end, they were the best part of the visit!","admiration, confusion, disapproval","[INST] A customer left us a 2-star review: 'this is not the place for italian food. it is a pretty generic americanized italian food chain joint but if you ever want beignets, come here and order the zappolis... they call them italian doughnuts but they are basically just beignets with chocolate dipping sauce and are great! other than that... i sat at the bar and the bartender was super sweet and nice, his name?? but the check said khutso c. sooo, i think his name may have been chris?? he was great, the staff at the bar were very friendly and cool but there were two guys at the door when i came in that had an attitude problem... i walked in and said i was going to the bar and they stood there looking at me like whatever! ?? i mean... come on, they didn't even have to seat me, thus do their job, so what was up with the shitty looks? while i was waiting i tried the crispy asparagus app and it was good except it came with this heavy sauce.. i asked for balsamic instead and it was much better!! also i have to say they had no problem with me using my small vaporizer at the bar and chris and the other bartender even complimented me on it love a vape friendly bar!! all in all, for a chain the bar is great but if you want italian food this isn't the place... it's like any other national chain, pretty americanized! chris and the other cool bartender should be working somewhere high end, they were the best part of the visit!' The customer feels admiration, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this is not the place for italian food. it is a pretty generic americanized italian food chain joint but if you ever want beignets, come here and order the zappolis... they call them italian doughnuts but they are basically just beignets with chocolate dipping sauce and are great! other than that... i sat at the bar and the bartender was super sweet and nice, his name?? but the check said khutso c. sooo, i think his name may have been chris?? he was great, the staff at the bar were very friendly and cool but there were two guys at the door when i came in that had an attitude problem... i walked in and said i was going to the bar and they stood there looking at me like whatever! ?? i mean... come on, they didn't even have to seat me, thus do their job, so what was up with the shitty looks? while i was waiting i tried the crispy asparagus app and it was good except it came with this heavy sauce.. i asked for balsamic instead and it was much better!! also i have to say they had no problem with me using my small vaporizer at the bar and chris and the other bartender even complimented me on it love a vape friendly bar!! all in all, for a chain the bar is great but if you want italian food this isn't the place... it's like any other national chain, pretty americanized! chris and the other cool bartender should be working somewhere high end, they were the best part of the visit!' The customer feels admiration, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Authenticity of Italian Food: The customer expressed a desire for authentic Italian food. We could consider improving our Italian dishes to better reflect traditional Italian cuisine, or clearly communicate that our Italian offerings are more Americanized.

2. Attitude at the Door: The customer felt uncomfortable with the attitude of the staff at the door. Training sessions could be conducted to ensure all staff members provide a welcoming and friendly experience to all customers.

3. Communication of Staff Names: The customer was unsure of the bartender's name, which could have been a missed opportunity for personalized service."
2,"Went on a thursday night with my boyfriend, it wasn't busy but took 10min. to be seated then ordered and it took a while for the waitress to return with just our drinks. Our food came nice and hot but then our waitress didn't return to ask if we needed something, service was bad and the food was just okay.We won't be returning to this location.","went on a thursday night with my boyfriend, it wasn't busy but took 10min. to be seated then ordered and it took a while for the waitress to return with just our drinks. our food came nice and hot but then our waitress didn't return to ask if we needed something, service was bad and the food was just okay.we won't be returning to this location.","neutral, disappointment, disapproval","[INST] A customer left us a 2-star review: 'went on a thursday night with my boyfriend, it wasn't busy but took 10min. to be seated then ordered and it took a while for the waitress to return with just our drinks. our food came nice and hot but then our waitress didn't return to ask if we needed something, service was bad and the food was just okay.we won't be returning to this location.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'went on a thursday night with my boyfriend, it wasn't busy but took 10min. to be seated then ordered and it took a while for the waitress to return with just our drinks. our food came nice and hot but then our waitress didn't return to ask if we needed something, service was bad and the food was just okay.we won't be returning to this location.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Seating: Reduce the waiting time for seating by having more staff available during peak hours or by seating customers as soon as they arrive.

2. Attentiveness: Ensure that waitstaff are attentive and responsive to customer needs. Train staff to check on customers regularly, offer assistance, and ask if they need anything.

3. Speed of service: Improve the speed of service by streamlining the ordering process, training staff to work efficiently, and reducing kitchen preparation times.

4. Communication: Keep customers informed about any delays or issues that may affect their dining experience."
2,I'll be honest I was not impressed with the food. Very in seasoned and greasy. Service was slow. I also received a dirty water glass and silverware. This was my first and last visit. I give it 2 stars because the cost is low.,i'll be honest i was not impressed with the food. very in seasoned and greasy. service was slow. i also received a dirty water glass and silverware. this was my first and last visit. i give it 2 stars because the cost is low.,"disappointment, disapproval, annoyance","[INST] A customer left us a 2-star review: 'i'll be honest i was not impressed with the food. very in seasoned and greasy. service was slow. i also received a dirty water glass and silverware. this was my first and last visit. i give it 2 stars because the cost is low.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i'll be honest i was not impressed with the food. very in seasoned and greasy. service was slow. i also received a dirty water glass and silverware. this was my first and last visit. i give it 2 stars because the cost is low.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Enhance the seasoning and reduce the greasiness of our dishes. Consider hiring a professional chef or food consultant to help with menu development and cooking techniques.

2. Service Speed: Train staff to prioritize customer service and ensure orders are delivered promptly. Consider implementing a system to track order times and address any delays.

3. Cleanliness: Implement stricter cleaning protocols, especially for glassware and silverware. Regular inspections and staff training on proper cleaning procedures can help prevent future incidents."
2,"Coming back to Vegas, I met with some friends for brunch here. Here and there, they'd boast of this place as though it was a religious experience. However, I beg to differ.\n\nService was decent - fulfilling the bare requirements of refilling my water and taking my order. Other than that, where's the conversation? Better yet, where is the smile?\n\nOnto the food, I had ordered a breakfast concoction comprised of eggs, feta, spinach, and chicken. Pita on the side as well as potatoes, it was decent. The chicken was dried out, while the eggs were flavorless. I had a bite of my friend's breakfast burrito, which was good. However, my other friend's eggs and bacon looked dismal and...limp.\n\nThe one benefit of the Griddle is the location. Conveniently near the 215 and with a large parking lot, the store is easy to get to. The day I came, the doors were opened as to permit brunch fare to be eaten outdoors.\n\nHonestly, other than the convenient location, there's not much bringing me back to the Griddle.","coming back to vegas, i met with some friends for brunch here. here and there, they'd boast of this place as though it was a religious experience. however, i beg to differ. n nservice was decent fulfilling the bare requirements of refilling my water and taking my order. other than that, where's the conversation? better yet, where is the smile? n nonto the food, i had ordered a breakfast concoction comprised of eggs, feta, spinach, and chicken. pita on the side as well as potatoes, it was decent. the chicken was dried out, while the eggs were flavorless. i had a bite of my friend's breakfast burrito, which was good. however, my other friend's eggs and bacon looked dismal and...limp. n nthe one benefit of the griddle is the location. conveniently near the 215 and with a large parking lot, the store is easy to get to. the day i came, the doors were opened as to permit brunch fare to be eaten outdoors. n nhonestly, other than the convenient location, there's not much bringing me back to the griddle.","disapproval, neutral, confusion","[INST] A customer left us a 2-star review: 'coming back to vegas, i met with some friends for brunch here. here and there, they'd boast of this place as though it was a religious experience. however, i beg to differ. n nservice was decent fulfilling the bare requirements of refilling my water and taking my order. other than that, where's the conversation? better yet, where is the smile? n nonto the food, i had ordered a breakfast concoction comprised of eggs, feta, spinach, and chicken. pita on the side as well as potatoes, it was decent. the chicken was dried out, while the eggs were flavorless. i had a bite of my friend's breakfast burrito, which was good. however, my other friend's eggs and bacon looked dismal and...limp. n nthe one benefit of the griddle is the location. conveniently near the 215 and with a large parking lot, the store is easy to get to. the day i came, the doors were opened as to permit brunch fare to be eaten outdoors. n nhonestly, other than the convenient location, there's not much bringing me back to the griddle.' The customer feels disapproval, neutral, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'coming back to vegas, i met with some friends for brunch here. here and there, they'd boast of this place as though it was a religious experience. however, i beg to differ. n nservice was decent fulfilling the bare requirements of refilling my water and taking my order. other than that, where's the conversation? better yet, where is the smile? n nonto the food, i had ordered a breakfast concoction comprised of eggs, feta, spinach, and chicken. pita on the side as well as potatoes, it was decent. the chicken was dried out, while the eggs were flavorless. i had a bite of my friend's breakfast burrito, which was good. however, my other friend's eggs and bacon looked dismal and...limp. n nthe one benefit of the griddle is the location. conveniently near the 215 and with a large parking lot, the store is easy to get to. the day i came, the doors were opened as to permit brunch fare to be eaten outdoors. n nhonestly, other than the convenient location, there's not much bringing me back to the griddle.' The customer feels disapproval, neutral, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at The Griddle, we can focus on the following areas:

1. Enhance Customer Service: Train our staff to engage in friendly and meaningful conversations with customers, and to provide exceptional service beyond the bare minimum. A smile and a warm greeting can make a significant difference in a customer's perception of their dining experience.

2. Improve Food Quality: Pay close attention to the preparation and presentation of dishes, especially proteins like chicken and eggs. Ensure that they are cooked to perfection, with flavorful seasoning and moist texture.

3. Consistency: Ensure that all dishes are prepared consistently, regardless of the dish or the server."
2,"I really wanted to like this place after countless friends raved about it over & over again. The first time I went with my boyfriend on a date. We had to wait over 2 hours but we were willing to because of all the positive reviews. By the time we finally got seated, we were ravenous and ordered the Parmesan Truffle Fries. They weren't anything special. For dinner I got the Surf and Turf Burgushi. It took forever for it to come out and once it did, it was ice cold. I wasn't really expecting to eat cold, ground beef crumbles. At least my martini was delicious!\n\nThe second time I went was nearly a year later. Wanting to give the infamous Burgushi another try. This time I got the taste explosion. It was really quite plain and fell apart as soon as you picked it up since it's just crumbles of burger meat. Pretty disappointing. That said, the milkshakes are AMAZING. I had the No Sleep till Brooklyn which was an espresso and coffee infused alcoholic shake. It was the redeeming item of the evening.","i really wanted to like this place after countless friends raved about it over over again. the first time i went with my boyfriend on a date. we had to wait over 2 hours but we were willing to because of all the positive reviews. by the time we finally got seated, we were ravenous and ordered the parmesan truffle fries. they weren't anything special. for dinner i got the surf and turf burgushi. it took forever for it to come out and once it did, it was ice cold. i wasn't really expecting to eat cold, ground beef crumbles. at least my martini was delicious! n nthe second time i went was nearly a year later. wanting to give the infamous burgushi another try. this time i got the taste explosion. it was really quite plain and fell apart as soon as you picked it up since it's just crumbles of burger meat. pretty disappointing. that said, the milkshakes are amazing. i had the no sleep till brooklyn which was an espresso and coffee infused alcoholic shake. it was the redeeming item of the evening.","desire, neutral, approval","[INST] A customer left us a 2-star review: 'i really wanted to like this place after countless friends raved about it over over again. the first time i went with my boyfriend on a date. we had to wait over 2 hours but we were willing to because of all the positive reviews. by the time we finally got seated, we were ravenous and ordered the parmesan truffle fries. they weren't anything special. for dinner i got the surf and turf burgushi. it took forever for it to come out and once it did, it was ice cold. i wasn't really expecting to eat cold, ground beef crumbles. at least my martini was delicious! n nthe second time i went was nearly a year later. wanting to give the infamous burgushi another try. this time i got the taste explosion. it was really quite plain and fell apart as soon as you picked it up since it's just crumbles of burger meat. pretty disappointing. that said, the milkshakes are amazing. i had the no sleep till brooklyn which was an espresso and coffee infused alcoholic shake. it was the redeeming item of the evening.' The customer feels desire, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i really wanted to like this place after countless friends raved about it over over again. the first time i went with my boyfriend on a date. we had to wait over 2 hours but we were willing to because of all the positive reviews. by the time we finally got seated, we were ravenous and ordered the parmesan truffle fries. they weren't anything special. for dinner i got the surf and turf burgushi. it took forever for it to come out and once it did, it was ice cold. i wasn't really expecting to eat cold, ground beef crumbles. at least my martini was delicious! n nthe second time i went was nearly a year later. wanting to give the infamous burgushi another try. this time i got the taste explosion. it was really quite plain and fell apart as soon as you picked it up since it's just crumbles of burger meat. pretty disappointing. that said, the milkshakes are amazing. i had the no sleep till brooklyn which was an espresso and coffee infused alcoholic shake. it was the redeeming item of the evening.' The customer feels desire, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Reduce wait times: Address the long wait times by improving restaurant management and reservation systems to ensure a more timely seating.

2. Enhance food quality and presentation: Improve the taste and quality of the dishes, particularly the Parmesan truffle fries and the burgushi, to meet customer expectations.

3. Ensure food temperature: Implement proper food handling procedures to ensure that dishes are served hot, especially the surf and turf burgushi."
2,"I heard this place was good but was very disappointed.  The food did not seem very fresh, had odd, almost dirty taste to it, the bowls weren't very clean, and there weren't as many choices as I thought.   On the positive side, the soft serve was delish, the sushi was mostly good (although the inari was mostly seaweed), and my picky daughter found a lot to eat.  The won ton soup was the best I have had in an all you can eat chinese buffet.","i heard this place was good but was very disappointed. the food did not seem very fresh, had odd, almost dirty taste to it, the bowls weren't very clean, and there weren't as many choices as i thought. on the positive side, the soft serve was delish, the sushi was mostly good although the inari was mostly seaweed , and my picky daughter found a lot to eat. the won ton soup was the best i have had in an all you can eat chinese buffet.","disappointment, disapproval, admiration","[INST] A customer left us a 2-star review: 'i heard this place was good but was very disappointed. the food did not seem very fresh, had odd, almost dirty taste to it, the bowls weren't very clean, and there weren't as many choices as i thought. on the positive side, the soft serve was delish, the sushi was mostly good although the inari was mostly seaweed , and my picky daughter found a lot to eat. the won ton soup was the best i have had in an all you can eat chinese buffet.' The customer feels disappointment, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i heard this place was good but was very disappointed. the food did not seem very fresh, had odd, almost dirty taste to it, the bowls weren't very clean, and there weren't as many choices as i thought. on the positive side, the soft serve was delish, the sushi was mostly good although the inari was mostly seaweed , and my picky daughter found a lot to eat. the won ton soup was the best i have had in an all you can eat chinese buffet.' The customer feels disappointment, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Ensure that all food items are fresh, clean, and taste good. This may involve improving food storage and preparation methods.

2. Cleanliness: Pay close attention to the cleanliness of the dining area, particularly the bowls and utensils. Regular cleaning and sanitization can help prevent issues like those mentioned in the review.

3. Variety: Increase the variety of food options to meet customer expectations. This could involve adding more dishes to the menu, particularly in popular categories like sushi."
2,Buying from Best Buy is very unsafe! My card was used to purchase and charged to my account. \nI have told friends and family never to use Best Buy purchase online. I am also writing a review on Yelp to warn innocent victims.\nI was also sent an email from Best Buy claiming that they were going to credit my account the difference of my purchase and it never happened.\nThe item was not available in the store at the time of my pick up - so I decided to buy somewhere else.\nI am currently waiting on 2 separate issues from Best Buy and to date - nothing has been done.\nVery risky to use online purchase from Best Buy.,buying from best buy is very unsafe! my card was used to purchase and charged to my account. ni have told friends and family never to use best buy purchase online. i am also writing a review on yelp to warn innocent victims. ni was also sent an email from best buy claiming that they were going to credit my account the difference of my purchase and it never happened. nthe item was not available in the store at the time of my pick up so i decided to buy somewhere else. ni am currently waiting on 2 separate issues from best buy and to date nothing has been done. nvery risky to use online purchase from best buy.,"neutral, disapproval, disappointment","[INST] A customer left us a 2-star review: 'buying from best buy is very unsafe! my card was used to purchase and charged to my account. ni have told friends and family never to use best buy purchase online. i am also writing a review on yelp to warn innocent victims. ni was also sent an email from best buy claiming that they were going to credit my account the difference of my purchase and it never happened. nthe item was not available in the store at the time of my pick up so i decided to buy somewhere else. ni am currently waiting on 2 separate issues from best buy and to date nothing has been done. nvery risky to use online purchase from best buy.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'buying from best buy is very unsafe! my card was used to purchase and charged to my account. ni have told friends and family never to use best buy purchase online. i am also writing a review on yelp to warn innocent victims. ni was also sent an email from best buy claiming that they were going to credit my account the difference of my purchase and it never happened. nthe item was not available in the store at the time of my pick up so i decided to buy somewhere else. ni am currently waiting on 2 separate issues from best buy and to date nothing has been done. nvery risky to use online purchase from best buy.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  1. Address the security concern: Immediately investigate the fraudulent charge on the customer's account and provide a detailed explanation of the findings. Offer a solution, such as reimbursing the unauthorized charges and providing additional security measures to prevent future incidents.

2. Improve communication: Address the communication issue by ensuring that the customer is promptly notified about the status of their issues, including the credit for the difference in the purchase and the availability of the item in-store.

3. Enhance customer service: Offer a personalized apology for the inconvenience caused and provide exceptional customer service to regain the customer's trust."
2,"Don't waste your time or money here. 30 dollars for a Chupacabra and margarita on the rocks. Both were highly disappointing. We expected more from the Chupacabra, especially since it was featured on the tv in our upstairs hotel room. We took my margarita back and they upgraded to a Cadillac. Better, but still not great. Another member of the group ordered a blended margarita and was equally disappointed. Food was so so, and disappointing you had to pay for chips and salsa. Employees were nice, but try elsewhere for your money.","don't waste your time or money here. 30 dollars for a chupacabra and margarita on the rocks. both were highly disappointing. we expected more from the chupacabra, especially since it was featured on the tv in our upstairs hotel room. we took my margarita back and they upgraded to a cadillac. better, but still not great. another member of the group ordered a blended margarita and was equally disappointed. food was so so, and disappointing you had to pay for chips and salsa. employees were nice, but try elsewhere for your money.","disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'don't waste your time or money here. 30 dollars for a chupacabra and margarita on the rocks. both were highly disappointing. we expected more from the chupacabra, especially since it was featured on the tv in our upstairs hotel room. we took my margarita back and they upgraded to a cadillac. better, but still not great. another member of the group ordered a blended margarita and was equally disappointed. food was so so, and disappointing you had to pay for chips and salsa. employees were nice, but try elsewhere for your money.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'don't waste your time or money here. 30 dollars for a chupacabra and margarita on the rocks. both were highly disappointing. we expected more from the chupacabra, especially since it was featured on the tv in our upstairs hotel room. we took my margarita back and they upgraded to a cadillac. better, but still not great. another member of the group ordered a blended margarita and was equally disappointed. food was so so, and disappointing you had to pay for chips and salsa. employees were nice, but try elsewhere for your money.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Improve the quality of the Chupacabra dish: Investigate the recipe and consider sourcing higher quality ingredients to enhance the flavor and presentation of the dish.

2. Offer a more competitive price: Review the pricing strategy for the Chupacabra dish and margarita to ensure they are in line with industry standards and customer expectations.

3. Provide a complimentary appetizer: Offer a complimentary plate of chips and salsa to customers as a gesture of goodwill and to improve the overall dining experience."
2,"I was really looking forward to our visit based on ratings and a LV resident recommendation.  \n\nThat said, I have had much better Irish food in NYC and ATL.  And the service, while friendly, was very slow on delivering the food.\n\nOrdered battered sausage and onion rings for apps - both were very good.\n\nFor entrees, shepherd's pie and herb crusted arugula and goat cheese salad with shrimp.\n\nShepherd's pie was a large portion (good), with great mashed on top but the meat was dry - no gravy!?  If it had some moisture to it, it would have actually been a really good shepherd's pie....\n\nThe shrimp on the salad was tough and overcooked (re-heated??).  Seemed like they had been sitting around too long or had been cooked the day before.\n\nOrdered a Stoli and tonic but somehow got a Smirnoff and tonic (shown on the bill).\n\nPerhaps it is unfair to expect to have great pub food in LV...but it's such straightforward and simple food, I would have thought it would have been a no-brainer.  Maybe Ri-Ra would have been a solid bet because it is a chain...but I will get my pub food at Olde Blind Dog in ATL :)\n\nAtmosphere was fantastic and authentic....I am sure the live music is a good time too.","i was really looking forward to our visit based on ratings and a lv resident recommendation. n nthat said, i have had much better irish food in nyc and atl. and the service, while friendly, was very slow on delivering the food. n nordered battered sausage and onion rings for apps both were very good. n nfor entrees, shepherd's pie and herb crusted arugula and goat cheese salad with shrimp. n nshepherd's pie was a large portion good , with great mashed on top but the meat was dry no gravy!? if it had some moisture to it, it would have actually been a really good shepherd's pie.... n nthe shrimp on the salad was tough and overcooked re heated?? . seemed like they had been sitting around too long or had been cooked the day before. n nordered a stoli and tonic but somehow got a smirnoff and tonic shown on the bill . n nperhaps it is unfair to expect to have great pub food in lv...but it's such straightforward and simple food, i would have thought it would have been a no brainer. maybe ri ra would have been a solid bet because it is a chain...but i will get my pub food at olde blind dog in atl n natmosphere was fantastic and authentic....i am sure the live music is a good time too.","admiration, neutral, approval","[INST] A customer left us a 2-star review: 'i was really looking forward to our visit based on ratings and a lv resident recommendation. n nthat said, i have had much better irish food in nyc and atl. and the service, while friendly, was very slow on delivering the food. n nordered battered sausage and onion rings for apps both were very good. n nfor entrees, shepherd's pie and herb crusted arugula and goat cheese salad with shrimp. n nshepherd's pie was a large portion good , with great mashed on top but the meat was dry no gravy!? if it had some moisture to it, it would have actually been a really good shepherd's pie.... n nthe shrimp on the salad was tough and overcooked re heated?? . seemed like they had been sitting around too long or had been cooked the day before. n nordered a stoli and tonic but somehow got a smirnoff and tonic shown on the bill . n nperhaps it is unfair to expect to have great pub food in lv...but it's such straightforward and simple food, i would have thought it would have been a no brainer. maybe ri ra would have been a solid bet because it is a chain...but i will get my pub food at olde blind dog in atl n natmosphere was fantastic and authentic....i am sure the live music is a good time too.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i was really looking forward to our visit based on ratings and a lv resident recommendation. n nthat said, i have had much better irish food in nyc and atl. and the service, while friendly, was very slow on delivering the food. n nordered battered sausage and onion rings for apps both were very good. n nfor entrees, shepherd's pie and herb crusted arugula and goat cheese salad with shrimp. n nshepherd's pie was a large portion good , with great mashed on top but the meat was dry no gravy!? if it had some moisture to it, it would have actually been a really good shepherd's pie.... n nthe shrimp on the salad was tough and overcooked re heated?? . seemed like they had been sitting around too long or had been cooked the day before. n nordered a stoli and tonic but somehow got a smirnoff and tonic shown on the bill . n nperhaps it is unfair to expect to have great pub food in lv...but it's such straightforward and simple food, i would have thought it would have been a no brainer. maybe ri ra would have been a solid bet because it is a chain...but i will get my pub food at olde blind dog in atl n natmosphere was fantastic and authentic....i am sure the live music is a good time too.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve service speed: The customer mentioned that the service was slow in delivering food. We can work on streamlining our service process to ensure prompt delivery without compromising on quality.

2. Enhance food quality: The customer felt that the meat in the Shepherd's pie was dry and the shrimp on the salad was overcooked. We can focus on improving the quality of our ingredients, especially for dishes that are considered staples like Shepherd's pie and salads."
2,"Food was a 2 &1/2 star, service is 0 stars, overall the two star rating is me being nice.\n Never in my life have I had worse service at a \""fine\"" dining restaurant. This dinner was for family night, as we approached the restaurant there was no one at the hostess podium to greet us for a good 5 minutes. When the hostess finally arrived it was past our reservation time and the table has not yet been cleaned nor set for us, we waited patiently for her to guide us to our table when noticing more than half of the tables were deserted. \nOur waiter had a one large group and us to serve. He came up to take both the drink order and the food order. We were then neglected with no bread or butter which was being served across the whole restaurant but not to us, and we were also left with no drinks. When the food finally arrived , our water finally came yet my moms drink was forgotten about. \nThe one and only good dish had there was the fillet! It was cooked to perfection and accompanied with three great sauces for taste. The sliders were disappointing and the bread was stale and cold. During the whole dinner we saw our waiter twice, once for the order and another time for the food, but never for drinks nor the curtsy of checking on us. Horrible service!","food was a 2 1 2 star, service is 0 stars, overall the two star rating is me being nice. n never in my life have i had worse service at a fine dining restaurant. this dinner was for family night, as we approached the restaurant there was no one at the hostess podium to greet us for a good 5 minutes. when the hostess finally arrived it was past our reservation time and the table has not yet been cleaned nor set for us, we waited patiently for her to guide us to our table when noticing more than half of the tables were deserted. nour waiter had a one large group and us to serve. he came up to take both the drink order and the food order. we were then neglected with no bread or butter which was being served across the whole restaurant but not to us, and we were also left with no drinks. when the food finally arrived , our water finally came yet my moms drink was forgotten about. nthe one and only good dish had there was the fillet! it was cooked to perfection and accompanied with three great sauces for taste. the sliders were disappointing and the bread was stale and cold. during the whole dinner we saw our waiter twice, once for the order and another time for the food, but never for drinks nor the curtsy of checking on us. horrible service!","neutral, disappointment, annoyance","[INST] A customer left us a 2-star review: 'food was a 2 1 2 star, service is 0 stars, overall the two star rating is me being nice. n never in my life have i had worse service at a fine dining restaurant. this dinner was for family night, as we approached the restaurant there was no one at the hostess podium to greet us for a good 5 minutes. when the hostess finally arrived it was past our reservation time and the table has not yet been cleaned nor set for us, we waited patiently for her to guide us to our table when noticing more than half of the tables were deserted. nour waiter had a one large group and us to serve. he came up to take both the drink order and the food order. we were then neglected with no bread or butter which was being served across the whole restaurant but not to us, and we were also left with no drinks. when the food finally arrived , our water finally came yet my moms drink was forgotten about. nthe one and only good dish had there was the fillet! it was cooked to perfection and accompanied with three great sauces for taste. the sliders were disappointing and the bread was stale and cold. during the whole dinner we saw our waiter twice, once for the order and another time for the food, but never for drinks nor the curtsy of checking on us. horrible service!' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'food was a 2 1 2 star, service is 0 stars, overall the two star rating is me being nice. n never in my life have i had worse service at a fine dining restaurant. this dinner was for family night, as we approached the restaurant there was no one at the hostess podium to greet us for a good 5 minutes. when the hostess finally arrived it was past our reservation time and the table has not yet been cleaned nor set for us, we waited patiently for her to guide us to our table when noticing more than half of the tables were deserted. nour waiter had a one large group and us to serve. he came up to take both the drink order and the food order. we were then neglected with no bread or butter which was being served across the whole restaurant but not to us, and we were also left with no drinks. when the food finally arrived , our water finally came yet my moms drink was forgotten about. nthe one and only good dish had there was the fillet! it was cooked to perfection and accompanied with three great sauces for taste. the sliders were disappointing and the bread was stale and cold. during the whole dinner we saw our waiter twice, once for the order and another time for the food, but never for drinks nor the curtsy of checking on us. horrible service!' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve staffing and service at the hostess podium to ensure a prompt and welcoming greeting for all customers, especially during peak hours.
2. Ensure tables are cleaned and set before reservation times to create a welcoming atmosphere for customers.
3. Allocate tables more evenly among servers to prevent overloading and ensure that all tables receive adequate attention.
4. Provide bread and butter to all tables promptly, and ensure that drinks are served in a timely manner.
5. Regularly check on customers throughout their dining experience to ensure their needs are being met and that they feel attended to."
2,Editing my review from 5/5 to 2/5. Was my second experience at Layla's and everything was great including the food and vibe. The service was a little slow when it got busy so that's to be expected and not a big deal. \n\nThe reason for my edit on this review is because I woke up this morning throwing up the food I ordered(Shawarma plate). Could be an isolated incident but after the whole Firefly thing you never know.,editing my review from 5 5 to 2 5. was my second experience at layla's and everything was great including the food and vibe. the service was a little slow when it got busy so that's to be expected and not a big deal. n nthe reason for my edit on this review is because i woke up this morning throwing up the food i ordered shawarma plate . could be an isolated incident but after the whole firefly thing you never know.,"admiration, approval, neutral","[INST] A customer left us a 2-star review: 'editing my review from 5 5 to 2 5. was my second experience at layla's and everything was great including the food and vibe. the service was a little slow when it got busy so that's to be expected and not a big deal. n nthe reason for my edit on this review is because i woke up this morning throwing up the food i ordered shawarma plate . could be an isolated incident but after the whole firefly thing you never know.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'editing my review from 5 5 to 2 5. was my second experience at layla's and everything was great including the food and vibe. the service was a little slow when it got busy so that's to be expected and not a big deal. n nthe reason for my edit on this review is because i woke up this morning throwing up the food i ordered shawarma plate . could be an isolated incident but after the whole firefly thing you never know.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on two main areas: food safety and service speed during busy hours.

1. Food Safety: Investigate the incident of food-borne illness reported by the customer. This could involve reviewing food preparation procedures, storage practices, and cooking temperatures. It might be beneficial to consult with a food safety expert or health department to ensure all regulations are being followed.

2. Service Speed: Address the issue of slow service during busy hours. This could involve hiring additional staff, improving communication and organization among the team, or implementing a system to prioritize orders during peak times."
2,"After going to the farmers market in Guadeloupe,  this place was awful. They are way over priced on a lot of items, like fresh eggs and honey. The store had so much stuff it was hard to find items and they didn't have much local items. The service was so so. This place is more hype than anything good.","after going to the farmers market in guadeloupe, this place was awful. they are way over priced on a lot of items, like fresh eggs and honey. the store had so much stuff it was hard to find items and they didn't have much local items. the service was so so. this place is more hype than anything good.","disgust, annoyance, disappointment","[INST] A customer left us a 2-star review: 'after going to the farmers market in guadeloupe, this place was awful. they are way over priced on a lot of items, like fresh eggs and honey. the store had so much stuff it was hard to find items and they didn't have much local items. the service was so so. this place is more hype than anything good.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'after going to the farmers market in guadeloupe, this place was awful. they are way over priced on a lot of items, like fresh eggs and honey. the store had so much stuff it was hard to find items and they didn't have much local items. the service was so so. this place is more hype than anything good.' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the pricing issue: Investigate the pricing of our items compared to the farmers market in Guadeloupe. If our prices are indeed higher, consider adjusting them to be more competitive.

2. Improve store organization: Arrange the store in a more logical and easy-to-navigate manner, making it easier for customers to find the items they are looking for.

3. Increase local offerings: Make an effort to stock more locally-sourced items, as this was a point of frustration for the customer."
2,"Good, average food. Not the greatest but it hits the spot. 808 Hawaii Mixed Plate up the road has some fancier dishes, a little more tasty, but you get what you expect here.","good, average food. not the greatest but it hits the spot. 808 hawaii mixed plate up the road has some fancier dishes, a little more tasty, but you get what you expect here.","admiration, approval, neutral","[INST] A customer left us a 2-star review: 'good, average food. not the greatest but it hits the spot. 808 hawaii mixed plate up the road has some fancier dishes, a little more tasty, but you get what you expect here.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'good, average food. not the greatest but it hits the spot. 808 hawaii mixed plate up the road has some fancier dishes, a little more tasty, but you get what you expect here.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Acknowledge the review: Respond to the review, thanking the customer for their feedback and expressing appreciation for their patronage.

2. Address the food quality: Investigate the quality of the food served, ensuring that it meets our standards and is consistently good. Consider seeking feedback from other customers or employees to identify any potential issues.

3. Explore menu expansion: Research and potentially introduce more ""fancier"" dishes to our menu, similar to those offered at 808 Hawaii Mixed Plate, to cater to customers seeking a more diverse and flavorful dining experience."
2,"Went in here for the first time recently, intending to use the appetizer/wine tasting Groupon.  Upon walking in, the hostess seemed inconvenienced and asked \""Can I help you?\""  Well,um, we'd like a table (duh).  Though there were some open, she said they were all \""reserved,\"" so we asked if we could sit at one of the many that were open outside.  She went and checked to see if they were available, then came back and said they weren't going to open the outside.   Hmmm... well that's a bad business decision.  People arriving and waiting for tables, all the tables inside are \""reserved,\"" there's plenty of tables available outside on a beautiful evening, yet they won't open that area.  We walked out and didn't think twice about it.","went in here for the first time recently, intending to use the appetizer wine tasting groupon. upon walking in, the hostess seemed inconvenienced and asked can i help you? well,um, we'd like a table duh . though there were some open, she said they were all reserved, so we asked if we could sit at one of the many that were open outside. she went and checked to see if they were available, then came back and said they weren't going to open the outside. hmmm... well that's a bad business decision. people arriving and waiting for tables, all the tables inside are reserved, there's plenty of tables available outside on a beautiful evening, yet they won't open that area. we walked out and didn't think twice about it.","neutral, disapproval, annoyance","[INST] A customer left us a 2-star review: 'went in here for the first time recently, intending to use the appetizer wine tasting groupon. upon walking in, the hostess seemed inconvenienced and asked can i help you? well,um, we'd like a table duh . though there were some open, she said they were all reserved, so we asked if we could sit at one of the many that were open outside. she went and checked to see if they were available, then came back and said they weren't going to open the outside. hmmm... well that's a bad business decision. people arriving and waiting for tables, all the tables inside are reserved, there's plenty of tables available outside on a beautiful evening, yet they won't open that area. we walked out and didn't think twice about it.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'went in here for the first time recently, intending to use the appetizer wine tasting groupon. upon walking in, the hostess seemed inconvenienced and asked can i help you? well,um, we'd like a table duh . though there were some open, she said they were all reserved, so we asked if we could sit at one of the many that were open outside. she went and checked to see if they were available, then came back and said they weren't going to open the outside. hmmm... well that's a bad business decision. people arriving and waiting for tables, all the tables inside are reserved, there's plenty of tables available outside on a beautiful evening, yet they won't open that area. we walked out and didn't think twice about it.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Train staff on customer service: Ensure your staff is well-versed in providing friendly and welcoming service to all customers.

2. Clarify table reservations: Clearly communicate table availability, both inside and outside, to avoid confusion.

3. Flexibility: Be more flexible with seating arrangements, especially during busy periods or good weather.

4. Empathy: Train staff to show empathy and understanding towards customers, especially when they have a Groupon or other promotional offer."
2,"I'm giving this 2 stars only because the food is decent (most of the time).  The service, however, is HORRIBLE. Several times myself or my husband has gone in to pick up a takeout order, and the guy with the ponytail takes payment but does not retrieve the food. Then another guy, when you inquire about if your food is ready, asks for payment for your order, which is just sitting there, getting cold. Ridiculous.  Also, it's a bit grimy in there. I do not like seeing dead bugs in front of the door.","i'm giving this 2 stars only because the food is decent most of the time . the service, however, is horrible. several times myself or my husband has gone in to pick up a takeout order, and the guy with the ponytail takes payment but does not retrieve the food. then another guy, when you inquire about if your food is ready, asks for payment for your order, which is just sitting there, getting cold. ridiculous. also, it's a bit grimy in there. i do not like seeing dead bugs in front of the door.","disgust, annoyance, disapproval","[INST] A customer left us a 2-star review: 'i'm giving this 2 stars only because the food is decent most of the time . the service, however, is horrible. several times myself or my husband has gone in to pick up a takeout order, and the guy with the ponytail takes payment but does not retrieve the food. then another guy, when you inquire about if your food is ready, asks for payment for your order, which is just sitting there, getting cold. ridiculous. also, it's a bit grimy in there. i do not like seeing dead bugs in front of the door.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i'm giving this 2 stars only because the food is decent most of the time . the service, however, is horrible. several times myself or my husband has gone in to pick up a takeout order, and the guy with the ponytail takes payment but does not retrieve the food. then another guy, when you inquire about if your food is ready, asks for payment for your order, which is just sitting there, getting cold. ridiculous. also, it's a bit grimy in there. i do not like seeing dead bugs in front of the door.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Communication: Ensure that all staff members are well-informed about orders and are aware of who is responsible for picking up and delivering orders to customers.

2. Enhance Service Quality: Train staff to provide friendly, efficient, and courteous service. They should be attentive to customers' needs and inquiries, and resolve any issues promptly.

3. Maintain Cleanliness: Regularly clean and sanitize the restaurant, paying special attention to high-touch areas like the counter, door, and seating areas."
2,"All those out of work used car salesmen had to end up somewhere... \n\n\nI furnished an entire place with electronics and furniture from RC Willey, and would strongly advise against giving them your business. \n\nThe sales staff here are very commission driven, which is obvious when you start talking with them. I felt a little pressure to purchase certain items over others from the salesman helping me out. I grew very turned off by the whole experience. \n\nI had to buy and exchange three different couches before we found one that fit through the front door of my apartment. Every time something didn't work, I ended up at the end of the delivery list, going weeks before having a couch to sit on. Once they have your money, the quality of customer service falls apart. \n\nAlso, they are not open on Sundays, so plan on taking time out of your busy work week to be hassled by a slimy sales personnel. \n\nThe positive note is that I like the furniture I purchased, although I imagine I could find other items somewhere that provides a much better all-around experience.","all those out of work used car salesmen had to end up somewhere... n n ni furnished an entire place with electronics and furniture from rc willey, and would strongly advise against giving them your business. n nthe sales staff here are very commission driven, which is obvious when you start talking with them. i felt a little pressure to purchase certain items over others from the salesman helping me out. i grew very turned off by the whole experience. n ni had to buy and exchange three different couches before we found one that fit through the front door of my apartment. every time something didn't work, i ended up at the end of the delivery list, going weeks before having a couch to sit on. once they have your money, the quality of customer service falls apart. n nalso, they are not open on sundays, so plan on taking time out of your busy work week to be hassled by a slimy sales personnel. n nthe positive note is that i like the furniture i purchased, although i imagine i could find other items somewhere that provides a much better all around experience.","neutral, disapproval, disappointment","[INST] A customer left us a 2-star review: 'all those out of work used car salesmen had to end up somewhere... n n ni furnished an entire place with electronics and furniture from rc willey, and would strongly advise against giving them your business. n nthe sales staff here are very commission driven, which is obvious when you start talking with them. i felt a little pressure to purchase certain items over others from the salesman helping me out. i grew very turned off by the whole experience. n ni had to buy and exchange three different couches before we found one that fit through the front door of my apartment. every time something didn't work, i ended up at the end of the delivery list, going weeks before having a couch to sit on. once they have your money, the quality of customer service falls apart. n nalso, they are not open on sundays, so plan on taking time out of your busy work week to be hassled by a slimy sales personnel. n nthe positive note is that i like the furniture i purchased, although i imagine i could find other items somewhere that provides a much better all around experience.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'all those out of work used car salesmen had to end up somewhere... n n ni furnished an entire place with electronics and furniture from rc willey, and would strongly advise against giving them your business. n nthe sales staff here are very commission driven, which is obvious when you start talking with them. i felt a little pressure to purchase certain items over others from the salesman helping me out. i grew very turned off by the whole experience. n ni had to buy and exchange three different couches before we found one that fit through the front door of my apartment. every time something didn't work, i ended up at the end of the delivery list, going weeks before having a couch to sit on. once they have your money, the quality of customer service falls apart. n nalso, they are not open on sundays, so plan on taking time out of your busy work week to be hassled by a slimy sales personnel. n nthe positive note is that i like the furniture i purchased, although i imagine i could find other items somewhere that provides a much better all around experience.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Address the commission-driven sales approach: Train our sales staff to prioritize customer needs and satisfaction over sales targets. Ensure they provide a pressure-free shopping experience.

2. Improve product fitment: Enhance communication with customers about product dimensions and ensure proper measurements are taken before delivery to avoid issues with fitting through doors or other spaces.

3. Enhance customer service: Improve the quality of customer service, especially after sales, by addressing issues promptly and prioritizing customers on delivery lists."
2,"I feel like Rachel Ray's evil twin when I talk about this place.  Yuck-O!\n\nThis is located by a bunch of office buildings in the industrial part of the city, so I know who they're catering to.  It's quick, it's easy, and I have a feeling that a lot of burly guys workin' fork lifts all day don't have the most delicate of palates.\n\nHowever, I worked by here for a while and while I did sometimes I got stuck at my desk through lunch hour.  Munch a Sub (we ended up calling it Punch a Pud) was my only hope. \n\nThe bread was always ALWAYS soggy.  Their meat tasted like processed food stuffs instead of actual meat.  Veggies were limp, sauces were wrong, things were forgotten.  Munch A Sub should only be utilized in dire episodes of near starvation.","i feel like rachel ray's evil twin when i talk about this place. yuck o! n nthis is located by a bunch of office buildings in the industrial part of the city, so i know who they're catering to. it's quick, it's easy, and i have a feeling that a lot of burly guys workin' fork lifts all day don't have the most delicate of palates. n nhowever, i worked by here for a while and while i did sometimes i got stuck at my desk through lunch hour. munch a sub we ended up calling it punch a pud was my only hope. n nthe bread was always always soggy. their meat tasted like processed food stuffs instead of actual meat. veggies were limp, sauces were wrong, things were forgotten. munch a sub should only be utilized in dire episodes of near starvation.","neutral, approval, annoyance","[INST] A customer left us a 2-star review: 'i feel like rachel ray's evil twin when i talk about this place. yuck o! n nthis is located by a bunch of office buildings in the industrial part of the city, so i know who they're catering to. it's quick, it's easy, and i have a feeling that a lot of burly guys workin' fork lifts all day don't have the most delicate of palates. n nhowever, i worked by here for a while and while i did sometimes i got stuck at my desk through lunch hour. munch a sub we ended up calling it punch a pud was my only hope. n nthe bread was always always soggy. their meat tasted like processed food stuffs instead of actual meat. veggies were limp, sauces were wrong, things were forgotten. munch a sub should only be utilized in dire episodes of near starvation.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i feel like rachel ray's evil twin when i talk about this place. yuck o! n nthis is located by a bunch of office buildings in the industrial part of the city, so i know who they're catering to. it's quick, it's easy, and i have a feeling that a lot of burly guys workin' fork lifts all day don't have the most delicate of palates. n nhowever, i worked by here for a while and while i did sometimes i got stuck at my desk through lunch hour. munch a sub we ended up calling it punch a pud was my only hope. n nthe bread was always always soggy. their meat tasted like processed food stuffs instead of actual meat. veggies were limp, sauces were wrong, things were forgotten. munch a sub should only be utilized in dire episodes of near starvation.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Ingredients: Ensure that the meat is fresh and of high quality, and that the vegetables are crisp and flavorful.

2. Bread Freshness: Improve the freshness of the bread to prevent it from becoming soggy.

3. Attention to Detail: Pay closer attention to orders to prevent mistakes and ensure that all items are included.

4. Sauces: Review the recipes for our sauces to ensure they are accurate and appealing.

5. Cleanliness: Maintain a clean and hygienic environment to enhance the overall dining experience."
2,This location has really bad customer service they had me waiting in line by myself for close to 20 mins with a full staff behind the counter with each person just staring and telling me be right with you sir. I would understand if it were a busy time and the rush to get orders ready were really bad but I was the only customer in the store. I would recommend going to another location to get your kfc.,this location has really bad customer service they had me waiting in line by myself for close to 20 mins with a full staff behind the counter with each person just staring and telling me be right with you sir. i would understand if it were a busy time and the rush to get orders ready were really bad but i was the only customer in the store. i would recommend going to another location to get your kfc.,"disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'this location has really bad customer service they had me waiting in line by myself for close to 20 mins with a full staff behind the counter with each person just staring and telling me be right with you sir. i would understand if it were a busy time and the rush to get orders ready were really bad but i was the only customer in the store. i would recommend going to another location to get your kfc.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this location has really bad customer service they had me waiting in line by myself for close to 20 mins with a full staff behind the counter with each person just staring and telling me be right with you sir. i would understand if it were a busy time and the rush to get orders ready were really bad but i was the only customer in the store. i would recommend going to another location to get your kfc.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your KFC location, consider the following steps:

1. Train staff on the importance of customer service and the impact it has on the overall customer experience.
2. Implement a system to manage customer flow more efficiently, ensuring that customers are attended to promptly, especially during slow periods.
3. Encourage staff to maintain eye contact and engage with customers, rather than appearing disinterested or distracted.
4. Provide regular feedback and coaching to staff members to help them improve their customer service skills.
5. Offer apologies and make amends for any negative experiences, such as offering a discount or complimentary item on the customer's next visit."
2,"We use to come with all our friends for their steak special but we were really disappointed the last few times we came.  Never mind the service is slow, the food was not worth the wait.","we use to come with all our friends for their steak special but we were really disappointed the last few times we came. never mind the service is slow, the food was not worth the wait.","disappointment, neutral, annoyance","[INST] A customer left us a 2-star review: 'we use to come with all our friends for their steak special but we were really disappointed the last few times we came. never mind the service is slow, the food was not worth the wait.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'we use to come with all our friends for their steak special but we were really disappointed the last few times we came. never mind the service is slow, the food was not worth the wait.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Service Speed: Address the issue of slow service to ensure a more efficient dining experience. This could involve hiring more staff, training them to work more efficiently, or streamlining the ordering process.

2. Enhance Food Quality: Investigate the reasons for the perceived decline in food quality. This could involve reevaluating the steak special recipe, sourcing better ingredients, or improving the cooking process.

3. Show Appreciation: Acknowledge the customer's long-term patronage and express regret for their recent disappointing experiences."
2,"The food was decent at best,  service was awful.  Lazy host, slow service,  mediocre food.  I would not go back to this location.  Management needs to work on the customer service for this restaurant!!!","the food was decent at best, service was awful. lazy host, slow service, mediocre food. i would not go back to this location. management needs to work on the customer service for this restaurant!!!","disgust, annoyance, disappointment","[INST] A customer left us a 2-star review: 'the food was decent at best, service was awful. lazy host, slow service, mediocre food. i would not go back to this location. management needs to work on the customer service for this restaurant!!!' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the food was decent at best, service was awful. lazy host, slow service, mediocre food. i would not go back to this location. management needs to work on the customer service for this restaurant!!!' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address the concerns raised in the review, we can take the following steps:

1. Acknowledge the review: Respond to the review promptly, acknowledging the customer's feedback and expressing our regret for their negative experience.

2. Address the service issues: Apologize for the slow service and the perceived lack of attention from the host. Offer a solution, such as a complimentary meal or a discount on their next visit, to make amends for the inconvenience."
2,"After hearing good things about this place, I finally made it here for lunch.  Unfortunately, it was after the menu change so I was expecting different choices.\n\nUpon entering, the first thing I noticed was that there wasn't much space to sit.  There were maybe 5 small tables near the ordering counter and just as much at the patio.  This was a fast casual place(you order at the counter but they'll bring food out to you).  The menu was somewhat small.  You get to pick between pizza, salad, or sandwich.  I decided on a gyro and my bf got the corn pizza.  Since we wanted to sit inside, we decided to go past the ordering counter to see if there were any tables there.  I was skeptical since all I could see was the kitchen and waitstaff in that area, but it turned out there was a ton of restaurant seating that you can't see when you go in.  We weren't sure if we were suppose to sit there since it looked more formal, but we did anyway.  The food came within a reasonable amount of time and it was decent.  My gyro was generously portioned.  The pickle that came with my gyro could have been more crisp and the tzatziki sauce was pretty bland.  The corn pizza was also a generous portion and seemed quite good from the bite I got.\n\nMy main dislike of this place was the layout.  Seating shouldn't be hidden in the back.  The food is slightly pricey and none of the menu items jumped out at me.  I'd describe this place as underwhelming.  At least this place has underground parking.","after hearing good things about this place, i finally made it here for lunch. unfortunately, it was after the menu change so i was expecting different choices. n nupon entering, the first thing i noticed was that there wasn't much space to sit. there were maybe 5 small tables near the ordering counter and just as much at the patio. this was a fast casual place you order at the counter but they'll bring food out to you . the menu was somewhat small. you get to pick between pizza, salad, or sandwich. i decided on a gyro and my bf got the corn pizza. since we wanted to sit inside, we decided to go past the ordering counter to see if there were any tables there. i was skeptical since all i could see was the kitchen and waitstaff in that area, but it turned out there was a ton of restaurant seating that you can't see when you go in. we weren't sure if we were suppose to sit there since it looked more formal, but we did anyway. the food came within a reasonable amount of time and it was decent. my gyro was generously portioned. the pickle that came with my gyro could have been more crisp and the tzatziki sauce was pretty bland. the corn pizza was also a generous portion and seemed quite good from the bite i got. n nmy main dislike of this place was the layout. seating shouldn't be hidden in the back. the food is slightly pricey and none of the menu items jumped out at me. i'd describe this place as underwhelming. at least this place has underground parking.","disappointment, neutral, realization","[INST] A customer left us a 2-star review: 'after hearing good things about this place, i finally made it here for lunch. unfortunately, it was after the menu change so i was expecting different choices. n nupon entering, the first thing i noticed was that there wasn't much space to sit. there were maybe 5 small tables near the ordering counter and just as much at the patio. this was a fast casual place you order at the counter but they'll bring food out to you . the menu was somewhat small. you get to pick between pizza, salad, or sandwich. i decided on a gyro and my bf got the corn pizza. since we wanted to sit inside, we decided to go past the ordering counter to see if there were any tables there. i was skeptical since all i could see was the kitchen and waitstaff in that area, but it turned out there was a ton of restaurant seating that you can't see when you go in. we weren't sure if we were suppose to sit there since it looked more formal, but we did anyway. the food came within a reasonable amount of time and it was decent. my gyro was generously portioned. the pickle that came with my gyro could have been more crisp and the tzatziki sauce was pretty bland. the corn pizza was also a generous portion and seemed quite good from the bite i got. n nmy main dislike of this place was the layout. seating shouldn't be hidden in the back. the food is slightly pricey and none of the menu items jumped out at me. i'd describe this place as underwhelming. at least this place has underground parking.' The customer feels disappointment, neutral, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'after hearing good things about this place, i finally made it here for lunch. unfortunately, it was after the menu change so i was expecting different choices. n nupon entering, the first thing i noticed was that there wasn't much space to sit. there were maybe 5 small tables near the ordering counter and just as much at the patio. this was a fast casual place you order at the counter but they'll bring food out to you . the menu was somewhat small. you get to pick between pizza, salad, or sandwich. i decided on a gyro and my bf got the corn pizza. since we wanted to sit inside, we decided to go past the ordering counter to see if there were any tables there. i was skeptical since all i could see was the kitchen and waitstaff in that area, but it turned out there was a ton of restaurant seating that you can't see when you go in. we weren't sure if we were suppose to sit there since it looked more formal, but we did anyway. the food came within a reasonable amount of time and it was decent. my gyro was generously portioned. the pickle that came with my gyro could have been more crisp and the tzatziki sauce was pretty bland. the corn pizza was also a generous portion and seemed quite good from the bite i got. n nmy main dislike of this place was the layout. seating shouldn't be hidden in the back. the food is slightly pricey and none of the menu items jumped out at me. i'd describe this place as underwhelming. at least this place has underground parking.' The customer feels disappointment, neutral, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Improve visibility of seating areas: Make sure all seating areas are clearly visible upon entering the restaurant. This could be achieved by rearranging furniture, adding signs, or adjusting the layout to make seating more noticeable.

2. Enhance menu variety: Offer a wider range of menu options to cater to diverse tastes and preferences. This could include adding new dishes, adjusting the menu seasonally, or offering daily specials.

3. Improve food quality: Focus on enhancing the taste and presentation of dishes, particularly the pickles and tzatziki sauce mentioned in the review."
2,"I had Hank do a one-time cleanup to get our house ready for sale. I didn't feel that the services performed were equal to the price he charged, and I felt like we were taken advantage of. For example, he recommended ripping out several boxwood bushes that had gone dormant from the freeze and replacing with some more colorful plants, so we gave the ok. When we saw the pathetic plants he replaced them with we were pretty disappointed, then noticed that our neighbors' boxwoods were growing back within a month or so (we wish he would have just left them in and trimmed down instead of ripping them out). A few other things weren't done to our satisfaction, and I just feel like it wasn't a good value.","i had hank do a one time cleanup to get our house ready for sale. i didn't feel that the services performed were equal to the price he charged, and i felt like we were taken advantage of. for example, he recommended ripping out several boxwood bushes that had gone dormant from the freeze and replacing with some more colorful plants, so we gave the ok. when we saw the pathetic plants he replaced them with we were pretty disappointed, then noticed that our neighbors' boxwoods were growing back within a month or so we wish he would have just left them in and trimmed down instead of ripping them out . a few other things weren't done to our satisfaction, and i just feel like it wasn't a good value.","disappointment, neutral, desire","[INST] A customer left us a 2-star review: 'i had hank do a one time cleanup to get our house ready for sale. i didn't feel that the services performed were equal to the price he charged, and i felt like we were taken advantage of. for example, he recommended ripping out several boxwood bushes that had gone dormant from the freeze and replacing with some more colorful plants, so we gave the ok. when we saw the pathetic plants he replaced them with we were pretty disappointed, then noticed that our neighbors' boxwoods were growing back within a month or so we wish he would have just left them in and trimmed down instead of ripping them out . a few other things weren't done to our satisfaction, and i just feel like it wasn't a good value.' The customer feels disappointment, neutral, desire. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i had hank do a one time cleanup to get our house ready for sale. i didn't feel that the services performed were equal to the price he charged, and i felt like we were taken advantage of. for example, he recommended ripping out several boxwood bushes that had gone dormant from the freeze and replacing with some more colorful plants, so we gave the ok. when we saw the pathetic plants he replaced them with we were pretty disappointed, then noticed that our neighbors' boxwoods were growing back within a month or so we wish he would have just left them in and trimmed down instead of ripping them out . a few other things weren't done to our satisfaction, and i just feel like it wasn't a good value.' The customer feels disappointment, neutral, desire. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Acknowledge the customer's concerns: Respond to the review by acknowledging their disappointment and expressing empathy for their feelings.

2. Offer a solution for the boxwood bushes: Apologize for the unsatisfactory outcome with the boxwood bushes and offer to replace them with healthier, more vibrant plants at no additional cost. Suggest a consultation with a landscaping expert to ensure future plant choices align with the customer's preferences and the local climate."
2,The food is overpriced for what they give you- one chicken breast and a spear of broccoli was $22.50. Talk about making a come up!! Not to mention it wasn't seasoned very well.  \n\nThe interior of the restaurant looks very dated. \n\nThe only positive was that we were pressed for time and our waiter was able to accommodate. \n\nNot worth it. I would rather wait for a table next door at Meat and Potatoes than return here even if they are the only place with open tables which was the case tonight.,the food is overpriced for what they give you one chicken breast and a spear of broccoli was 22.50. talk about making a come up!! not to mention it wasn't seasoned very well. n nthe interior of the restaurant looks very dated. n nthe only positive was that we were pressed for time and our waiter was able to accommodate. n nnot worth it. i would rather wait for a table next door at meat and potatoes than return here even if they are the only place with open tables which was the case tonight.,"neutral, disapproval, disappointment","[INST] A customer left us a 2-star review: 'the food is overpriced for what they give you one chicken breast and a spear of broccoli was 22.50. talk about making a come up!! not to mention it wasn't seasoned very well. n nthe interior of the restaurant looks very dated. n nthe only positive was that we were pressed for time and our waiter was able to accommodate. n nnot worth it. i would rather wait for a table next door at meat and potatoes than return here even if they are the only place with open tables which was the case tonight.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the food is overpriced for what they give you one chicken breast and a spear of broccoli was 22.50. talk about making a come up!! not to mention it wasn't seasoned very well. n nthe interior of the restaurant looks very dated. n nthe only positive was that we were pressed for time and our waiter was able to accommodate. n nnot worth it. i would rather wait for a table next door at meat and potatoes than return here even if they are the only place with open tables which was the case tonight.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address the pricing concern: Review the menu pricing and consider offering a more substantial portion size for the price, or introduce specials that offer better value.

2. Enhance food quality: Improve the seasoning of dishes to make them more flavorful. Consider offering a taste test for customers to ensure their preferences are met.

3. Update the restaurant's interior: Refresh the restaurant's decor to give it a more modern and inviting look.

4. Train staff on customer service: Ensure waitstaff are attentive, friendly, and proactive in addressing customer needs, even when the restaurant is busy."
2,"My wife, son and I have been going to Casey Jones now for quite some time, however this most recent time we went the quality of everything kinda seemed to jump off a steep cliff.   We went in with some friends the other night and ordered some of their newest burger the \""Juicy Lucy\"", after ordering them medium, we were rewarded with two burgers that not only seemed to be bleeding but the cheese the oozed out of them reminded me of a horror flick where the guy gets stabbed and his guts just pour out.   After taking the burgers back to the kitchen and being assured the would be taken care of, the burgers deffinately came back cooked... almost with a propane torch, talk about hockey pucks! and to top it off we didn't even get cheese in the new burgers making them not so.. Juicy ya know.   Where as before I would have preached this place to others, I can honestly say we won't be making a return trip until they get a better cook in the kitchen, didn't think it was possible to botch a burger, let alone four! this place has astounded me in the wrong direction =/","my wife, son and i have been going to casey jones now for quite some time, however this most recent time we went the quality of everything kinda seemed to jump off a steep cliff. we went in with some friends the other night and ordered some of their newest burger the juicy lucy , after ordering them medium, we were rewarded with two burgers that not only seemed to be bleeding but the cheese the oozed out of them reminded me of a horror flick where the guy gets stabbed and his guts just pour out. after taking the burgers back to the kitchen and being assured the would be taken care of, the burgers deffinately came back cooked... almost with a propane torch, talk about hockey pucks! and to top it off we didn't even get cheese in the new burgers making them not so.. juicy ya know. where as before i would have preached this place to others, i can honestly say we won't be making a return trip until they get a better cook in the kitchen, didn't think it was possible to botch a burger, let alone four! this place has astounded me in the wrong direction","neutral, realization, approval","[INST] A customer left us a 2-star review: 'my wife, son and i have been going to casey jones now for quite some time, however this most recent time we went the quality of everything kinda seemed to jump off a steep cliff. we went in with some friends the other night and ordered some of their newest burger the juicy lucy , after ordering them medium, we were rewarded with two burgers that not only seemed to be bleeding but the cheese the oozed out of them reminded me of a horror flick where the guy gets stabbed and his guts just pour out. after taking the burgers back to the kitchen and being assured the would be taken care of, the burgers deffinately came back cooked... almost with a propane torch, talk about hockey pucks! and to top it off we didn't even get cheese in the new burgers making them not so.. juicy ya know. where as before i would have preached this place to others, i can honestly say we won't be making a return trip until they get a better cook in the kitchen, didn't think it was possible to botch a burger, let alone four! this place has astounded me in the wrong direction' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'my wife, son and i have been going to casey jones now for quite some time, however this most recent time we went the quality of everything kinda seemed to jump off a steep cliff. we went in with some friends the other night and ordered some of their newest burger the juicy lucy , after ordering them medium, we were rewarded with two burgers that not only seemed to be bleeding but the cheese the oozed out of them reminded me of a horror flick where the guy gets stabbed and his guts just pour out. after taking the burgers back to the kitchen and being assured the would be taken care of, the burgers deffinately came back cooked... almost with a propane torch, talk about hockey pucks! and to top it off we didn't even get cheese in the new burgers making them not so.. juicy ya know. where as before i would have preached this place to others, i can honestly say we won't be making a return trip until they get a better cook in the kitchen, didn't think it was possible to botch a burger, let alone four! this place has astounded me in the wrong direction' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Casey Jones, the following steps can be taken:

1. Apologize for the inconvenience and poor quality of the food they experienced during their most recent visit.
2. Investigate the issue with the kitchen staff to determine the cause of the overcooked and under-cheesed burgers.
3. Offer a complimentary meal or discount on their next visit to make up for the poor experience.
4. Train kitchen staff on proper cooking techniques for burgers, including cooking to the correct temperature and ensuring that the cheese is melted and evenly distributed."
2,"Since ditching the pirate theme, TI is hotel with identity crisis.  Not impressed with the room which had broken fixtures & loud A/C.  spa is a joke which have to pay $17 extra.  Only plus is good location.  Stay at Rio for $50 Less and much better room","since ditching the pirate theme, ti is hotel with identity crisis. not impressed with the room which had broken fixtures loud a c. spa is a joke which have to pay 17 extra. only plus is good location. stay at rio for 50 less and much better room","neutral, disappointment, annoyance","[INST] A customer left us a 2-star review: 'since ditching the pirate theme, ti is hotel with identity crisis. not impressed with the room which had broken fixtures loud a c. spa is a joke which have to pay 17 extra. only plus is good location. stay at rio for 50 less and much better room' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'since ditching the pirate theme, ti is hotel with identity crisis. not impressed with the room which had broken fixtures loud a c. spa is a joke which have to pay 17 extra. only plus is good location. stay at rio for 50 less and much better room' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the customer's feedback: Respond to the review by acknowledging their concerns about the room condition, the spa, and the pirate theme change. Show empathy and understanding towards their disappointment.

2. Offer a solution for the broken fixtures: Assure the customer that we will promptly address the issues with the broken fixtures in their room and make necessary repairs.

3. Address the spa concerns: Explain that we are working on improving the spa facilities and will offer a discount or compensation for the inconvenience caused."
2,"Beers are good as were the wings, but the burgers were a BIG disappointment. Flavorless and uninteresting.  Portions were way too big--bordering on ridiculous.  Service was good.  Would go back for a beer and appetizer but that is it","beers are good as were the wings, but the burgers were a big disappointment. flavorless and uninteresting. portions were way too big bordering on ridiculous. service was good. would go back for a beer and appetizer but that is it","disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'beers are good as were the wings, but the burgers were a big disappointment. flavorless and uninteresting. portions were way too big bordering on ridiculous. service was good. would go back for a beer and appetizer but that is it' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'beers are good as were the wings, but the burgers were a big disappointment. flavorless and uninteresting. portions were way too big bordering on ridiculous. service was good. would go back for a beer and appetizer but that is it' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Burgers: Enhance the flavor and interest of our burgers by experimenting with different seasonings, sauces, and toppings. We could also consider offering customizable options to cater to individual preferences.

2. Portion sizes: Adjust the portion sizes to be more balanced and appropriate, without compromising the quality of the food.

3. Consistency: Ensure that all dishes, including burgers, are consistently prepared to meet the high standards we aim for."
2,"No restaurant review should ever have to say, \""Where you start getting into trouble with this place is when the entrees come out.\"" But that's exactly the case here. This food is hot garbage wrapped in tortillas. The fish tacos are nauseating. The incredibly dry meat in the green chilli burrito gave my brother in law food poisoning. The beans taste burnt, and they've apparently decided to season their rice with dust. Failing at the basic, I can only imagine the nightmares happening on the deeper items on the menu. Also it's overpriced. The chips and salsa are very good (especially the green salsa), and the staff is very friendly. Those things are important enough to squeeze out two stars. But if you're near downtown Mesa, I don't know why you wouldn't go to Mango's instead.","no restaurant review should ever have to say, where you start getting into trouble with this place is when the entrees come out. but that's exactly the case here. this food is hot garbage wrapped in tortillas. the fish tacos are nauseating. the incredibly dry meat in the green chilli burrito gave my brother in law food poisoning. the beans taste burnt, and they've apparently decided to season their rice with dust. failing at the basic, i can only imagine the nightmares happening on the deeper items on the menu. also it's overpriced. the chips and salsa are very good especially the green salsa , and the staff is very friendly. those things are important enough to squeeze out two stars. but if you're near downtown mesa, i don't know why you wouldn't go to mango's instead.","disgust, annoyance, neutral","[INST] A customer left us a 2-star review: 'no restaurant review should ever have to say, where you start getting into trouble with this place is when the entrees come out. but that's exactly the case here. this food is hot garbage wrapped in tortillas. the fish tacos are nauseating. the incredibly dry meat in the green chilli burrito gave my brother in law food poisoning. the beans taste burnt, and they've apparently decided to season their rice with dust. failing at the basic, i can only imagine the nightmares happening on the deeper items on the menu. also it's overpriced. the chips and salsa are very good especially the green salsa , and the staff is very friendly. those things are important enough to squeeze out two stars. but if you're near downtown mesa, i don't know why you wouldn't go to mango's instead.' The customer feels disgust, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'no restaurant review should ever have to say, where you start getting into trouble with this place is when the entrees come out. but that's exactly the case here. this food is hot garbage wrapped in tortillas. the fish tacos are nauseating. the incredibly dry meat in the green chilli burrito gave my brother in law food poisoning. the beans taste burnt, and they've apparently decided to season their rice with dust. failing at the basic, i can only imagine the nightmares happening on the deeper items on the menu. also it's overpriced. the chips and salsa are very good especially the green salsa , and the staff is very friendly. those things are important enough to squeeze out two stars. but if you're near downtown mesa, i don't know why you wouldn't go to mango's instead.' The customer feels disgust, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Address the issues with the food, particularly the fish tacos, green chili burrito, beans, and rice. Ensure that the food is cooked properly, seasoned appropriately, and is not overly dry.

2. Food Safety: Investigate the incident with the green chili burrito causing food poisoning. This could involve reviewing cooking procedures, storage practices, and sourcing of ingredients.

3. Menu Variety: If the customer feels that the deeper items on the menu may also be problematic, consider revising the menu to include more popular or well-received dishes."
2,"LAME.  I can't give them a review of their food, because we weren't actually able to procure any.  We went at 11pm on Saturday, after a show, looking to stuff ourselves full of fish and get in on that happy hour deal, too.  Not so.\n\nWe get there, sit down, and wait for about 5 minutes until the waitress, who obviously saw us when we first walked in, got around to coming over and taking our order.  She wasn't bringing any menus with her, which I already found irksome.  The first thing she said was that the kitchen was closed and they're not serving any food.  \""But we have half-price beers,\"" she added happily, as if some goddamn brew was going to absolve my stomach of mind-bending hunger.  So I said to her, \""your menu online - and here in the lobby - says you have 1/2 price rolls and other items from 11pm-1am daily\"".  She just kind of shrugged and again said something about the kitchen being closed for the night.  Trying to keep from overturning the sushi bar itself, I asked her if there were any places in the area still open to eat.  \""Hmm...did you want sushi?\""  I stared blankly.  Well, sweetheart, we DID come HERE.  What the f^&* do you think we want, Mexican?  She directed us to Ra Sushi a couple streets over which we went to, but had also just stopped serving food for the evening.  Go figure.  \n\nIn summation, 2 stars for the direct conflict this place has with their own goddamn advertised kitchen hours, and the uninformed, non-communicative staff.","lame. i can't give them a review of their food, because we weren't actually able to procure any. we went at 11pm on saturday, after a show, looking to stuff ourselves full of fish and get in on that happy hour deal, too. not so. n nwe get there, sit down, and wait for about 5 minutes until the waitress, who obviously saw us when we first walked in, got around to coming over and taking our order. she wasn't bringing any menus with her, which i already found irksome. the first thing she said was that the kitchen was closed and they're not serving any food. but we have half price beers, she added happily, as if some goddamn brew was going to absolve my stomach of mind bending hunger. so i said to her, your menu online and here in the lobby says you have 1 2 price rolls and other items from 11pm 1am daily . she just kind of shrugged and again said something about the kitchen being closed for the night. trying to keep from overturning the sushi bar itself, i asked her if there were any places in the area still open to eat. hmm...did you want sushi? i stared blankly. well, sweetheart, we did come here. what the f do you think we want, mexican? she directed us to ra sushi a couple streets over which we went to, but had also just stopped serving food for the evening. go figure. n nin summation, 2 stars for the direct conflict this place has with their own goddamn advertised kitchen hours, and the uninformed, non communicative staff.","disappointment, annoyance, neutral","[INST] A customer left us a 2-star review: 'lame. i can't give them a review of their food, because we weren't actually able to procure any. we went at 11pm on saturday, after a show, looking to stuff ourselves full of fish and get in on that happy hour deal, too. not so. n nwe get there, sit down, and wait for about 5 minutes until the waitress, who obviously saw us when we first walked in, got around to coming over and taking our order. she wasn't bringing any menus with her, which i already found irksome. the first thing she said was that the kitchen was closed and they're not serving any food. but we have half price beers, she added happily, as if some goddamn brew was going to absolve my stomach of mind bending hunger. so i said to her, your menu online and here in the lobby says you have 1 2 price rolls and other items from 11pm 1am daily . she just kind of shrugged and again said something about the kitchen being closed for the night. trying to keep from overturning the sushi bar itself, i asked her if there were any places in the area still open to eat. hmm...did you want sushi? i stared blankly. well, sweetheart, we did come here. what the f do you think we want, mexican? she directed us to ra sushi a couple streets over which we went to, but had also just stopped serving food for the evening. go figure. n nin summation, 2 stars for the direct conflict this place has with their own goddamn advertised kitchen hours, and the uninformed, non communicative staff.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'lame. i can't give them a review of their food, because we weren't actually able to procure any. we went at 11pm on saturday, after a show, looking to stuff ourselves full of fish and get in on that happy hour deal, too. not so. n nwe get there, sit down, and wait for about 5 minutes until the waitress, who obviously saw us when we first walked in, got around to coming over and taking our order. she wasn't bringing any menus with her, which i already found irksome. the first thing she said was that the kitchen was closed and they're not serving any food. but we have half price beers, she added happily, as if some goddamn brew was going to absolve my stomach of mind bending hunger. so i said to her, your menu online and here in the lobby says you have 1 2 price rolls and other items from 11pm 1am daily . she just kind of shrugged and again said something about the kitchen being closed for the night. trying to keep from overturning the sushi bar itself, i asked her if there were any places in the area still open to eat. hmm...did you want sushi? i stared blankly. well, sweetheart, we did come here. what the f do you think we want, mexican? she directed us to ra sushi a couple streets over which we went to, but had also just stopped serving food for the evening. go figure. n nin summation, 2 stars for the direct conflict this place has with their own goddamn advertised kitchen hours, and the uninformed, non communicative staff.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Ensure accurate and up-to-date information on the menu and hours of operation, both online and in the lobby.
2. Train staff to communicate effectively and empathetically with customers, especially when there are unexpected changes or issues.
3. Provide alternative options for customers when the kitchen is closed, such as offering a selection of non-perishable items or suggesting nearby restaurants that are still open.
4. Offer a clear and concise apology for the inconvenience caused, and make an effort to rectify the situation, such as offering a discount or complimentary item on a future visit."
2,"First off, the food was excellent, but I can't rate any higher for this visit as it took over 3 hours from when we sat to when the last diner got their check. We had 8 attentive people Sunday evening waiting to sample their Restaurant Week menu. The offerings were superb and everyone found something to like. However, the time between courses ran sometimes 20-30 minutes. During the first course, everyone received their plate of hot food (some salads) except for one. It took way to long to reserve. Then came time for the check. SInce their were eight of us we asked what would be the easiest for her and she said individually. That's always perferred since people have more alcohol than others, etc., but it turned into a nightmare. From that moment until the first person got their check was almost an hour. Seriously, our waitress was not prepared or at a level of sophistication a restaurant like that should employ. I'll go back someday, but I will not sit at her station.","first off, the food was excellent, but i can't rate any higher for this visit as it took over 3 hours from when we sat to when the last diner got their check. we had 8 attentive people sunday evening waiting to sample their restaurant week menu. the offerings were superb and everyone found something to like. however, the time between courses ran sometimes 20 30 minutes. during the first course, everyone received their plate of hot food some salads except for one. it took way to long to reserve. then came time for the check. since their were eight of us we asked what would be the easiest for her and she said individually. that's always perferred since people have more alcohol than others, etc., but it turned into a nightmare. from that moment until the first person got their check was almost an hour. seriously, our waitress was not prepared or at a level of sophistication a restaurant like that should employ. i'll go back someday, but i will not sit at her station.","admiration, neutral, approval","[INST] A customer left us a 2-star review: 'first off, the food was excellent, but i can't rate any higher for this visit as it took over 3 hours from when we sat to when the last diner got their check. we had 8 attentive people sunday evening waiting to sample their restaurant week menu. the offerings were superb and everyone found something to like. however, the time between courses ran sometimes 20 30 minutes. during the first course, everyone received their plate of hot food some salads except for one. it took way to long to reserve. then came time for the check. since their were eight of us we asked what would be the easiest for her and she said individually. that's always perferred since people have more alcohol than others, etc., but it turned into a nightmare. from that moment until the first person got their check was almost an hour. seriously, our waitress was not prepared or at a level of sophistication a restaurant like that should employ. i'll go back someday, but i will not sit at her station.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'first off, the food was excellent, but i can't rate any higher for this visit as it took over 3 hours from when we sat to when the last diner got their check. we had 8 attentive people sunday evening waiting to sample their restaurant week menu. the offerings were superb and everyone found something to like. however, the time between courses ran sometimes 20 30 minutes. during the first course, everyone received their plate of hot food some salads except for one. it took way to long to reserve. then came time for the check. since their were eight of us we asked what would be the easiest for her and she said individually. that's always perferred since people have more alcohol than others, etc., but it turned into a nightmare. from that moment until the first person got their check was almost an hour. seriously, our waitress was not prepared or at a level of sophistication a restaurant like that should employ. i'll go back someday, but i will not sit at her station.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Reduce wait times between courses: Ensure that dishes are prepared and served in a timely manner. This can be achieved by optimizing kitchen workflow and improving communication between the kitchen and the waitstaff.

2. Provide consistent service: Make sure all diners receive their food at the same time. This can be done by having a system in place to monitor and address any discrepancies in service.

3. Improve check processing: Streamline the check process to minimize wait times. Consider offering the option of a group check for larger parties, and ensure that the waitstaff is well-prepared to handle this efficiently."
2,"Wish I could give a rating for the food and a different rating for the service.\n\nFood - Had the Parma Sandwich.  Tip - Have it hot.  It is great.  If you get the large, there is enough to share with someone else.  When Hot, the meats have more flavor and give a great juxtaposition to the cold lettuce, tomato and onion.\n\nService - There were only 3 tables and two servers but yet I had to interrupt their conversation with each other to get some more soda.  I know it was New Year's day when we went, but you are either open or not.\n\nI felt that I was imposing on their personal time.  Left a tip, but did not feel it was worth it at all.\n\nI think from now on, will do take out.  Such a shame as they have just expanded their dining area.\n\nWent back about a week later and the service was not the same.  IT WAS WORSE!!!.  The Parma Sandwich did not have the olive spread on it and it seemed to be missing some other things as well.  Too bad as when the food is done right, it is great.","wish i could give a rating for the food and a different rating for the service. n nfood had the parma sandwich. tip have it hot. it is great. if you get the large, there is enough to share with someone else. when hot, the meats have more flavor and give a great juxtaposition to the cold lettuce, tomato and onion. n nservice there were only 3 tables and two servers but yet i had to interrupt their conversation with each other to get some more soda. i know it was new year's day when we went, but you are either open or not. n ni felt that i was imposing on their personal time. left a tip, but did not feel it was worth it at all. n ni think from now on, will do take out. such a shame as they have just expanded their dining area. n nwent back about a week later and the service was not the same. it was worse!!!. the parma sandwich did not have the olive spread on it and it seemed to be missing some other things as well. too bad as when the food is done right, it is great.","desire, admiration, neutral","[INST] A customer left us a 2-star review: 'wish i could give a rating for the food and a different rating for the service. n nfood had the parma sandwich. tip have it hot. it is great. if you get the large, there is enough to share with someone else. when hot, the meats have more flavor and give a great juxtaposition to the cold lettuce, tomato and onion. n nservice there were only 3 tables and two servers but yet i had to interrupt their conversation with each other to get some more soda. i know it was new year's day when we went, but you are either open or not. n ni felt that i was imposing on their personal time. left a tip, but did not feel it was worth it at all. n ni think from now on, will do take out. such a shame as they have just expanded their dining area. n nwent back about a week later and the service was not the same. it was worse!!!. the parma sandwich did not have the olive spread on it and it seemed to be missing some other things as well. too bad as when the food is done right, it is great.' The customer feels desire, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'wish i could give a rating for the food and a different rating for the service. n nfood had the parma sandwich. tip have it hot. it is great. if you get the large, there is enough to share with someone else. when hot, the meats have more flavor and give a great juxtaposition to the cold lettuce, tomato and onion. n nservice there were only 3 tables and two servers but yet i had to interrupt their conversation with each other to get some more soda. i know it was new year's day when we went, but you are either open or not. n ni felt that i was imposing on their personal time. left a tip, but did not feel it was worth it at all. n ni think from now on, will do take out. such a shame as they have just expanded their dining area. n nwent back about a week later and the service was not the same. it was worse!!!. the parma sandwich did not have the olive spread on it and it seemed to be missing some other things as well. too bad as when the food is done right, it is great.' The customer feels desire, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Training: Ensure staff are aware of the importance of customer service, even on busy days or holidays. They should be attentive to customers' needs and not engage in prolonged conversations during service hours.

2. Consistency: Maintain the quality and presentation of dishes, especially signature items like the Parma sandwich. This includes ensuring all ingredients are present and correct.

3. Communication: Improve communication with customers, especially when there are changes in service or menu items. This could be through signage, verbal announcements, or updates on the menu."
2,"First...know there are/were 3 locations. Not familiar with Vegas, we ended up at the M Hotel specifically to eat at the Hash House...of course it had closed 2 days prior...you'd think they'd update their website. So, we drive back 20 minutes to arrive at the one on the strip. Greeted (if you can call it that) by a young man, a host, who looked miserable to be there. Slumped over in a stool at the host stand. Not very welcoming and took our name. \n\nWe were seated after a 30 minute wait. Service was rather slow. My husband ordered the sage chicken Benedict which he said was ok. The potatoes on it were amazing. I ordered a bacon waffle which was a sad sad waffle indeed. Not very flavorful...compare to something you'd get at Denny's or norms. :-/ \n\nPortions are enormous. I'd rather have a smaller portion if higher quality food. Won't be back.","first...know there are were 3 locations. not familiar with vegas, we ended up at the m hotel specifically to eat at the hash house...of course it had closed 2 days prior...you'd think they'd update their website. so, we drive back 20 minutes to arrive at the one on the strip. greeted if you can call it that by a young man, a host, who looked miserable to be there. slumped over in a stool at the host stand. not very welcoming and took our name. n nwe were seated after a 30 minute wait. service was rather slow. my husband ordered the sage chicken benedict which he said was ok. the potatoes on it were amazing. i ordered a bacon waffle which was a sad sad waffle indeed. not very flavorful...compare to something you'd get at denny's or norms. n nportions are enormous. i'd rather have a smaller portion if higher quality food. won't be back.","neutral, disappointment, annoyance","[INST] A customer left us a 2-star review: 'first...know there are were 3 locations. not familiar with vegas, we ended up at the m hotel specifically to eat at the hash house...of course it had closed 2 days prior...you'd think they'd update their website. so, we drive back 20 minutes to arrive at the one on the strip. greeted if you can call it that by a young man, a host, who looked miserable to be there. slumped over in a stool at the host stand. not very welcoming and took our name. n nwe were seated after a 30 minute wait. service was rather slow. my husband ordered the sage chicken benedict which he said was ok. the potatoes on it were amazing. i ordered a bacon waffle which was a sad sad waffle indeed. not very flavorful...compare to something you'd get at denny's or norms. n nportions are enormous. i'd rather have a smaller portion if higher quality food. won't be back.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'first...know there are were 3 locations. not familiar with vegas, we ended up at the m hotel specifically to eat at the hash house...of course it had closed 2 days prior...you'd think they'd update their website. so, we drive back 20 minutes to arrive at the one on the strip. greeted if you can call it that by a young man, a host, who looked miserable to be there. slumped over in a stool at the host stand. not very welcoming and took our name. n nwe were seated after a 30 minute wait. service was rather slow. my husband ordered the sage chicken benedict which he said was ok. the potatoes on it were amazing. i ordered a bacon waffle which was a sad sad waffle indeed. not very flavorful...compare to something you'd get at denny's or norms. n nportions are enormous. i'd rather have a smaller portion if higher quality food. won't be back.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Update website information regularly: Ensure that all location-specific information, including operating hours and temporary closures, is accurately reflected on our website.

2. Improve staff attitude and demeanor: Train our staff to maintain a positive and welcoming attitude towards customers, especially at the host stand.

3. Enhance food quality: Work on improving the flavor and quality of our dishes, particularly the bacon waffle mentioned in the review.

4. Reduce wait times: Streamline the seating process to minimize wait times for customers."
2,"I know it was like 4 in the morning, but this place had a slow response time over drive-thru speaker - including unexplained pauses - and ran out of rice for my friend's chicken teriyaki bowl. This means that I'm going to pick a different local Jack in the Box to hit up late at night, such as the one on Mountain Vista and Russell. That place totally did have rice when I drove over there, and it was way faster.","i know it was like 4 in the morning, but this place had a slow response time over drive thru speaker including unexplained pauses and ran out of rice for my friend's chicken teriyaki bowl. this means that i'm going to pick a different local jack in the box to hit up late at night, such as the one on mountain vista and russell. that place totally did have rice when i drove over there, and it was way faster.","neutral, realization, approval","[INST] A customer left us a 2-star review: 'i know it was like 4 in the morning, but this place had a slow response time over drive thru speaker including unexplained pauses and ran out of rice for my friend's chicken teriyaki bowl. this means that i'm going to pick a different local jack in the box to hit up late at night, such as the one on mountain vista and russell. that place totally did have rice when i drove over there, and it was way faster.' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i know it was like 4 in the morning, but this place had a slow response time over drive thru speaker including unexplained pauses and ran out of rice for my friend's chicken teriyaki bowl. this means that i'm going to pick a different local jack in the box to hit up late at night, such as the one on mountain vista and russell. that place totally did have rice when i drove over there, and it was way faster.' The customer feels neutral, realization, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Response Time: Ensure prompt and consistent responses through the drive-thru speaker, especially during peak hours.

2. Stock Management: Regularly check and manage inventory levels, particularly for essential items like rice, to prevent running out during service hours.

3. Clear Communication: If there are any delays or issues, clearly communicate these to customers to manage their expectations and avoid frustration.

4. Consistency: Strive for consistency in service quality and speed across all locations to build customer loyalty."
2,This place was just fine as a third rate Chinese restaurant...but it was not worth the time it took to get seated (5 minutes) or the money (reasonable for Las Vegas casino standards). The noodles were overcooked and the seasoning was bland. Skip this place and go to Lemongrass at Aria. When I want food like this I can go to Panda Express for the same thing.,this place was just fine as a third rate chinese restaurant...but it was not worth the time it took to get seated 5 minutes or the money reasonable for las vegas casino standards . the noodles were overcooked and the seasoning was bland. skip this place and go to lemongrass at aria. when i want food like this i can go to panda express for the same thing.,"disapproval, neutral, disappointment","[INST] A customer left us a 2-star review: 'this place was just fine as a third rate chinese restaurant...but it was not worth the time it took to get seated 5 minutes or the money reasonable for las vegas casino standards . the noodles were overcooked and the seasoning was bland. skip this place and go to lemongrass at aria. when i want food like this i can go to panda express for the same thing.' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this place was just fine as a third rate chinese restaurant...but it was not worth the time it took to get seated 5 minutes or the money reasonable for las vegas casino standards . the noodles were overcooked and the seasoning was bland. skip this place and go to lemongrass at aria. when i want food like this i can go to panda express for the same thing.' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Speed up seating process: Ensure that customers are seated promptly upon arrival. This can be achieved by having a system in place to manage reservations and seating efficiently.

2. Improve food quality: Work on enhancing the taste and texture of our dishes, particularly the noodles, to make them more appealing to customers. This may involve adjusting recipes, sourcing better ingredients, or hiring a skilled chef.

3. Enhance seasoning: Pay attention to the seasoning of our dishes to ensure they are flavorful and well-balanced."
2,"I have to agree with a lot of the posts here, that the customer service is non existent. I was here last Monday. No one welcomes you in, says hello, or can I help you. They do their best to ignore you! I am local, and spent a day in town, as a way to unwind, have some fun, and support the local economy. I did buy a piece here, that I liked, but my experiece was not fullfilling, and their attitude was indifferent, as if they could care less. How do they stay in business? Wow! I went to a similar place at the west end of town, and was treated very nicely, with a smile, and just what I would expect. I will go back there for sure, and skip the dump. I think it is time for the dump to get dumped!","i have to agree with a lot of the posts here, that the customer service is non existent. i was here last monday. no one welcomes you in, says hello, or can i help you. they do their best to ignore you! i am local, and spent a day in town, as a way to unwind, have some fun, and support the local economy. i did buy a piece here, that i liked, but my experiece was not fullfilling, and their attitude was indifferent, as if they could care less. how do they stay in business? wow! i went to a similar place at the west end of town, and was treated very nicely, with a smile, and just what i would expect. i will go back there for sure, and skip the dump. i think it is time for the dump to get dumped!","approval, admiration, curiosity","[INST] A customer left us a 2-star review: 'i have to agree with a lot of the posts here, that the customer service is non existent. i was here last monday. no one welcomes you in, says hello, or can i help you. they do their best to ignore you! i am local, and spent a day in town, as a way to unwind, have some fun, and support the local economy. i did buy a piece here, that i liked, but my experiece was not fullfilling, and their attitude was indifferent, as if they could care less. how do they stay in business? wow! i went to a similar place at the west end of town, and was treated very nicely, with a smile, and just what i would expect. i will go back there for sure, and skip the dump. i think it is time for the dump to get dumped!' The customer feels approval, admiration, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i have to agree with a lot of the posts here, that the customer service is non existent. i was here last monday. no one welcomes you in, says hello, or can i help you. they do their best to ignore you! i am local, and spent a day in town, as a way to unwind, have some fun, and support the local economy. i did buy a piece here, that i liked, but my experiece was not fullfilling, and their attitude was indifferent, as if they could care less. how do they stay in business? wow! i went to a similar place at the west end of town, and was treated very nicely, with a smile, and just what i would expect. i will go back there for sure, and skip the dump. i think it is time for the dump to get dumped!' The customer feels approval, admiration, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can focus on the following areas:

1. **Warm Welcome**: Ensure our staff greets customers warmly upon arrival, creating a welcoming and friendly atmosphere.

2. **Attentive Service**: Train our staff to be more attentive and proactive in assisting customers. They should be ready to help with any questions or concerns the customer may have.

3. **Improve Communication Skills**: Staff should be trained to communicate effectively and professionally with customers, showing genuine interest and concern for their needs."
2,"I had to run an errand during my lunch break that brought me over to this area, so I decided to pop into Subway for a quick sandwich. \n\nMy food was just fine (although the sandwich 'artist' was pretty heavy handed with the mustard) but the cashier could have been a lot friendlier.","i had to run an errand during my lunch break that brought me over to this area, so i decided to pop into subway for a quick sandwich. n nmy food was just fine although the sandwich 'artist' was pretty heavy handed with the mustard but the cashier could have been a lot friendlier.","neutral, approval, realization","[INST] A customer left us a 2-star review: 'i had to run an errand during my lunch break that brought me over to this area, so i decided to pop into subway for a quick sandwich. n nmy food was just fine although the sandwich 'artist' was pretty heavy handed with the mustard but the cashier could have been a lot friendlier.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i had to run an errand during my lunch break that brought me over to this area, so i decided to pop into subway for a quick sandwich. n nmy food was just fine although the sandwich 'artist' was pretty heavy handed with the mustard but the cashier could have been a lot friendlier.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Train staff on proper sandwich preparation to avoid excessive use of condiments like mustard.
2. Enhance customer service skills, particularly friendliness and attentiveness, especially at the cashier.
3. Consider offering customization options for condiments to cater to individual preferences.
4. Offer a warm and welcoming environment to make customers feel more comfortable and appreciated.
5. Acknowledge the review and express appreciation for their feedback, offering a solution or incentive for a future visit to make up for the less-than-ideal experience."
2,"i came in around 4. it was very slow. I got up and walked around the market and still didn't get anywhere on the list. they blow the hair around with an air compressor, talk about messy. I went in with black dress pants and got old man hair blown on my pants multiple times. the haircuts seems alright, but understaffing makes the wait beyond annoying.","i came in around 4. it was very slow. i got up and walked around the market and still didn't get anywhere on the list. they blow the hair around with an air compressor, talk about messy. i went in with black dress pants and got old man hair blown on my pants multiple times. the haircuts seems alright, but understaffing makes the wait beyond annoying.","annoyance, neutral, disappointment","[INST] A customer left us a 2-star review: 'i came in around 4. it was very slow. i got up and walked around the market and still didn't get anywhere on the list. they blow the hair around with an air compressor, talk about messy. i went in with black dress pants and got old man hair blown on my pants multiple times. the haircuts seems alright, but understaffing makes the wait beyond annoying.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i came in around 4. it was very slow. i got up and walked around the market and still didn't get anywhere on the list. they blow the hair around with an air compressor, talk about messy. i went in with black dress pants and got old man hair blown on my pants multiple times. the haircuts seems alright, but understaffing makes the wait beyond annoying.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Staffing: Ensure adequate staffing levels during peak hours to reduce wait times.

2. Organization: Improve the salon's organization and efficiency to minimize delays in service.

3. Cleanliness: Implement better practices to prevent hair from getting on customers' clothing, such as using a vacuum cleaner instead of an air compressor or providing protective clothing for customers.

4. Communication: Improve communication with customers about wait times and the progress of their service.

5. Acknowledgement: Acknowledge the customer's feedback and offer a sincere apology for their negative experience."
2,"My date said the turkey sandwich with avocados was delicious.  I ordered the ribs with chicken wings.  The chicken wings looked very unappetizing with the re-cooked yellowish color to it.  The ribs were too sweet.  \n\nThe server was very personable and had great social skills.  I appreciated  the service, but I wouldn't return here.","my date said the turkey sandwich with avocados was delicious. i ordered the ribs with chicken wings. the chicken wings looked very unappetizing with the re cooked yellowish color to it. the ribs were too sweet. n nthe server was very personable and had great social skills. i appreciated the service, but i wouldn't return here.","admiration, approval, disapproval","[INST] A customer left us a 2-star review: 'my date said the turkey sandwich with avocados was delicious. i ordered the ribs with chicken wings. the chicken wings looked very unappetizing with the re cooked yellowish color to it. the ribs were too sweet. n nthe server was very personable and had great social skills. i appreciated the service, but i wouldn't return here.' The customer feels admiration, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'my date said the turkey sandwich with avocados was delicious. i ordered the ribs with chicken wings. the chicken wings looked very unappetizing with the re cooked yellowish color to it. the ribs were too sweet. n nthe server was very personable and had great social skills. i appreciated the service, but i wouldn't return here.' The customer feels admiration, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Address the issue of unappetizing chicken wings by ensuring they are properly cooked and presented. Adjust the seasoning of the ribs to reduce their sweetness to customer preference.

2. Menu Accuracy: Ensure that the menu descriptions accurately reflect the taste and appearance of the dishes. In this case, the customer may have ordered the ribs expecting a different flavor profile based on the menu description.

3. Food Variety: Offer a wider variety of dishes to cater to different tastes and preferences. This may help prevent customers from being disappointed with their choices."
2,"One star for getting in \""VIP\"" .... aka being a moderately attractive girl in a skirt in vegas\n\nAnother star for the poles in the middle of the room mounted on a platform. Lets be real, there is no way in hell I'd get up there, but it was a refreshing departure from the professional biddie sluts to see that all the masses were allowed up there ... aka great entertainment.\n\nAs for the rest of the club .... typical. Las Vegas-y. Smoke machines. Deafening house music. Packed. Sweaty.\n\nOh, and my personal favorite ... the promise by the promoters  of 'free drinks for girls all night,' ....no. False claim. \n\nThe SIX DOLLAR glass of cranberry juice I ordered (a smart girl's gotta bring her own flask!). Not to be outdone, and in an effort to further torture the sober, a bottle of water was $10. Woof.","one star for getting in vip .... aka being a moderately attractive girl in a skirt in vegas n nanother star for the poles in the middle of the room mounted on a platform. lets be real, there is no way in hell i'd get up there, but it was a refreshing departure from the professional biddie sluts to see that all the masses were allowed up there ... aka great entertainment. n nas for the rest of the club .... typical. las vegas y. smoke machines. deafening house music. packed. sweaty. n noh, and my personal favorite ... the promise by the promoters of 'free drinks for girls all night,' ....no. false claim. n nthe six dollar glass of cranberry juice i ordered a smart girl's gotta bring her own flask! . not to be outdone, and in an effort to further torture the sober, a bottle of water was 10. woof.","admiration, approval, neutral","[INST] A customer left us a 2-star review: 'one star for getting in vip .... aka being a moderately attractive girl in a skirt in vegas n nanother star for the poles in the middle of the room mounted on a platform. lets be real, there is no way in hell i'd get up there, but it was a refreshing departure from the professional biddie sluts to see that all the masses were allowed up there ... aka great entertainment. n nas for the rest of the club .... typical. las vegas y. smoke machines. deafening house music. packed. sweaty. n noh, and my personal favorite ... the promise by the promoters of 'free drinks for girls all night,' ....no. false claim. n nthe six dollar glass of cranberry juice i ordered a smart girl's gotta bring her own flask! . not to be outdone, and in an effort to further torture the sober, a bottle of water was 10. woof.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'one star for getting in vip .... aka being a moderately attractive girl in a skirt in vegas n nanother star for the poles in the middle of the room mounted on a platform. lets be real, there is no way in hell i'd get up there, but it was a refreshing departure from the professional biddie sluts to see that all the masses were allowed up there ... aka great entertainment. n nas for the rest of the club .... typical. las vegas y. smoke machines. deafening house music. packed. sweaty. n noh, and my personal favorite ... the promise by the promoters of 'free drinks for girls all night,' ....no. false claim. n nthe six dollar glass of cranberry juice i ordered a smart girl's gotta bring her own flask! . not to be outdone, and in an effort to further torture the sober, a bottle of water was 10. woof.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Clarify promotions: Ensure that all promotions, such as ""free drinks for girls all night,"" are clearly communicated and accurately delivered.

2. Improve club atmosphere: Reduce the use of smoke machines, lower the volume of house music, and create a less crowded, less sweaty environment.

3. Enhance beverage options: Offer a more diverse and reasonably priced drink menu, including non-alcoholic options like water at a reasonable price."
2,In todays tight economy I really hate to speak ill  of a restaurant unless they deserve it this place does not... really.... BUT I was the only patron in the restaurant and had to get my own salt and pepper and i sat without a water refill as i ate my dinner untill i was almost finnished on the high note the baba ganoush was fair  at a  decent price  the salad was quite good fresh and crisp and the kafta kabob was dry should have had some tazeki with it to help moisten the meat . the lady/waitperson/maybe owner was nice enough but not overly intrested in making sure I had what i needed as I ate my dinner 3 stars is kinda pushin it .......the real question is would i go back?????   we'll see they did have some lunch specials 11am 3pm,in todays tight economy i really hate to speak ill of a restaurant unless they deserve it this place does not... really.... but i was the only patron in the restaurant and had to get my own salt and pepper and i sat without a water refill as i ate my dinner untill i was almost finnished on the high note the baba ganoush was fair at a decent price the salad was quite good fresh and crisp and the kafta kabob was dry should have had some tazeki with it to help moisten the meat . the lady waitperson maybe owner was nice enough but not overly intrested in making sure i had what i needed as i ate my dinner 3 stars is kinda pushin it .......the real question is would i go back????? we'll see they did have some lunch specials 11am 3pm,"annoyance, admiration, disapproval","[INST] A customer left us a 2-star review: 'in todays tight economy i really hate to speak ill of a restaurant unless they deserve it this place does not... really.... but i was the only patron in the restaurant and had to get my own salt and pepper and i sat without a water refill as i ate my dinner untill i was almost finnished on the high note the baba ganoush was fair at a decent price the salad was quite good fresh and crisp and the kafta kabob was dry should have had some tazeki with it to help moisten the meat . the lady waitperson maybe owner was nice enough but not overly intrested in making sure i had what i needed as i ate my dinner 3 stars is kinda pushin it .......the real question is would i go back????? we'll see they did have some lunch specials 11am 3pm' The customer feels annoyance, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'in todays tight economy i really hate to speak ill of a restaurant unless they deserve it this place does not... really.... but i was the only patron in the restaurant and had to get my own salt and pepper and i sat without a water refill as i ate my dinner untill i was almost finnished on the high note the baba ganoush was fair at a decent price the salad was quite good fresh and crisp and the kafta kabob was dry should have had some tazeki with it to help moisten the meat . the lady waitperson maybe owner was nice enough but not overly intrested in making sure i had what i needed as i ate my dinner 3 stars is kinda pushin it .......the real question is would i go back????? we'll see they did have some lunch specials 11am 3pm' The customer feels annoyance, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps can be taken:

1. Greet and acknowledge customers promptly upon arrival, making them feel welcome.
2. Provide adequate staffing during meal hours to ensure that customers receive timely service.
3. Offer water refills regularly and proactively, without waiting for the customer to ask.
4. Ensure that tables are properly set with salt, pepper, and other necessary condiments.
5. Train staff to be attentive and responsive to customer needs, including checking in on customers throughout their meal."
2,"My family and I have been here a handful of times, and everytime the food is so good, except today. The country potatoes were way to salty, everyone in my party who got them said the same thing.. we told the waitress, who then asked us to scrape a little on a plate so she could taste them,(like we were lying about how salty they were).. I got turkey sausage  and it was cold. My son got scrambled eggs and they were really runny.. The food is honestly better when the place is packed.  \n\nThe 2 waitresses that work there, Lynn and the blonde haired lady are the most rudest people I have dealt with, unless you are one of their regulars, don't expect a \""Hi, welcome to biscuits\""..  They rush you, they roll their eyes if you ask to many questions, more so the blonde haired lady.. The friendliest one is the bus boy. He is always so nice!  We definitely will not be going back for a long time, if ever...","my family and i have been here a handful of times, and everytime the food is so good, except today. the country potatoes were way to salty, everyone in my party who got them said the same thing.. we told the waitress, who then asked us to scrape a little on a plate so she could taste them, like we were lying about how salty they were .. i got turkey sausage and it was cold. my son got scrambled eggs and they were really runny.. the food is honestly better when the place is packed. n nthe 2 waitresses that work there, lynn and the blonde haired lady are the most rudest people i have dealt with, unless you are one of their regulars, don't expect a hi, welcome to biscuits .. they rush you, they roll their eyes if you ask to many questions, more so the blonde haired lady.. the friendliest one is the bus boy. he is always so nice! we definitely will not be going back for a long time, if ever...","neutral, approval, admiration","[INST] A customer left us a 2-star review: 'my family and i have been here a handful of times, and everytime the food is so good, except today. the country potatoes were way to salty, everyone in my party who got them said the same thing.. we told the waitress, who then asked us to scrape a little on a plate so she could taste them, like we were lying about how salty they were .. i got turkey sausage and it was cold. my son got scrambled eggs and they were really runny.. the food is honestly better when the place is packed. n nthe 2 waitresses that work there, lynn and the blonde haired lady are the most rudest people i have dealt with, unless you are one of their regulars, don't expect a hi, welcome to biscuits .. they rush you, they roll their eyes if you ask to many questions, more so the blonde haired lady.. the friendliest one is the bus boy. he is always so nice! we definitely will not be going back for a long time, if ever...' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'my family and i have been here a handful of times, and everytime the food is so good, except today. the country potatoes were way to salty, everyone in my party who got them said the same thing.. we told the waitress, who then asked us to scrape a little on a plate so she could taste them, like we were lying about how salty they were .. i got turkey sausage and it was cold. my son got scrambled eggs and they were really runny.. the food is honestly better when the place is packed. n nthe 2 waitresses that work there, lynn and the blonde haired lady are the most rudest people i have dealt with, unless you are one of their regulars, don't expect a hi, welcome to biscuits .. they rush you, they roll their eyes if you ask to many questions, more so the blonde haired lady.. the friendliest one is the bus boy. he is always so nice! we definitely will not be going back for a long time, if ever...' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the food issues: Investigate the issue with the country potatoes and adjust the seasoning to make them less salty. Ensure that all food is cooked properly, especially the scrambled eggs and turkey sausage.

2. Train staff on customer service: Provide additional training for the waitstaff, particularly Lynn and the blonde-haired lady, to improve their communication skills and demeanor. Emphasize the importance of welcoming customers, being attentive, and addressing concerns in a respectful and empathetic manner."
2,"The place was dirty with screaming children running around out of control. I cant imagine a more unrelaxing setting. The food, while there was alot of it, was mediocre at best and at 11 dollars a person, not worth it IMO. The best part was that the drink was included in the price. I don't think I'll be back anytime soon.","the place was dirty with screaming children running around out of control. i cant imagine a more unrelaxing setting. the food, while there was alot of it, was mediocre at best and at 11 dollars a person, not worth it imo. the best part was that the drink was included in the price. i don't think i'll be back anytime soon.","disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'the place was dirty with screaming children running around out of control. i cant imagine a more unrelaxing setting. the food, while there was alot of it, was mediocre at best and at 11 dollars a person, not worth it imo. the best part was that the drink was included in the price. i don't think i'll be back anytime soon.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the place was dirty with screaming children running around out of control. i cant imagine a more unrelaxing setting. the food, while there was alot of it, was mediocre at best and at 11 dollars a person, not worth it imo. the best part was that the drink was included in the price. i don't think i'll be back anytime soon.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Cleanliness: Ensure the premises are regularly cleaned and maintained to a high standard, especially in high-traffic areas.

2. Noise Control: Implement measures to minimize noise levels, such as designated play areas for children or enforcing quiet hours.

3. Service Quality: Improve the quality of food offered, aiming for a higher standard than mediocre.

4. Pricing: Review the pricing structure to ensure it is competitive and offers good value for money, considering the quality of food and services provided."
2,"So after reading reviews and seeing the view I decided to take my gf here.  The view is amazing!  We got a table on a Tuesday night and there was barely anyone here.  We then met Paco who said he would be assisting our server jeff, sadly we never saw paco again.  Our server jeff started out awesome.  His menu introduction was on point.  That was the pinnacle of our service. As we were pretty much ignored for the rest of our dining experience.  I ordered the m\u00e9nage and my gf ordered the chicken.  I will give them this....the chicken tasted great.  I ordered my filet med rare, the meat came out medium and tasteless.  My lobster tail was stiff and plastic-like.  We were here a total of an hour and a half and only saw the server 3 times.  I couldn't imagine coming here on a busy night!","so after reading reviews and seeing the view i decided to take my gf here. the view is amazing! we got a table on a tuesday night and there was barely anyone here. we then met paco who said he would be assisting our server jeff, sadly we never saw paco again. our server jeff started out awesome. his menu introduction was on point. that was the pinnacle of our service. as we were pretty much ignored for the rest of our dining experience. i ordered the m u00e9nage and my gf ordered the chicken. i will give them this....the chicken tasted great. i ordered my filet med rare, the meat came out medium and tasteless. my lobster tail was stiff and plastic like. we were here a total of an hour and a half and only saw the server 3 times. i couldn't imagine coming here on a busy night!","admiration, sadness, disappointment","[INST] A customer left us a 2-star review: 'so after reading reviews and seeing the view i decided to take my gf here. the view is amazing! we got a table on a tuesday night and there was barely anyone here. we then met paco who said he would be assisting our server jeff, sadly we never saw paco again. our server jeff started out awesome. his menu introduction was on point. that was the pinnacle of our service. as we were pretty much ignored for the rest of our dining experience. i ordered the m u00e9nage and my gf ordered the chicken. i will give them this....the chicken tasted great. i ordered my filet med rare, the meat came out medium and tasteless. my lobster tail was stiff and plastic like. we were here a total of an hour and a half and only saw the server 3 times. i couldn't imagine coming here on a busy night!' The customer feels admiration, sadness, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'so after reading reviews and seeing the view i decided to take my gf here. the view is amazing! we got a table on a tuesday night and there was barely anyone here. we then met paco who said he would be assisting our server jeff, sadly we never saw paco again. our server jeff started out awesome. his menu introduction was on point. that was the pinnacle of our service. as we were pretty much ignored for the rest of our dining experience. i ordered the m u00e9nage and my gf ordered the chicken. i will give them this....the chicken tasted great. i ordered my filet med rare, the meat came out medium and tasteless. my lobster tail was stiff and plastic like. we were here a total of an hour and a half and only saw the server 3 times. i couldn't imagine coming here on a busy night!' The customer feels admiration, sadness, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staffing and Communication: Ensure that there is adequate staffing during busy periods, and that all staff members are aware of their roles and responsibilities. In this case, it seems that the customer was expecting assistance from Paco, but he was not present.

2. Service Quality: Improve the frequency and quality of service. The customer felt ignored after the initial interaction with the server. Regular check-ins and addressing any issues promptly can help improve the overall dining experience.

3. Food Quality and Presentation: Pay close attention to food preparation and presentation."
2,"This review is just a first time experience account and I 'm hoping to give this hotel another try in the near future. \n\nMy wife and stayed here on our pre-honey moon after we got married June 22, 2013. We booked it through a 3rd party and told them what we wanted: jetted tub, large strip view window, etc. We get to the hotel: small room, standing shower only, fold out wall bed, and a 30\"" flat screen. I called front desk immediately and explained everything, but nothing could be done. \n\nThe area was good since it was by the Hawaiian Shopping Market on The Strip, but it was our honeymoon and the room was not what we wanted.\n\nI got over things quick because I realized that the 3rd party agent was the one that probably jipped me from the getco offering me something that was never even possible on his end...but he wanted the sale.\n\nAnywho, the rating is just for the entire first experience. We'll give it another shot - I'm sure the update will be a more delighted experience :)","this review is just a first time experience account and i 'm hoping to give this hotel another try in the near future. n nmy wife and stayed here on our pre honey moon after we got married june 22, 2013. we booked it through a 3rd party and told them what we wanted jetted tub, large strip view window, etc. we get to the hotel small room, standing shower only, fold out wall bed, and a 30 flat screen. i called front desk immediately and explained everything, but nothing could be done. n nthe area was good since it was by the hawaiian shopping market on the strip, but it was our honeymoon and the room was not what we wanted. n ni got over things quick because i realized that the 3rd party agent was the one that probably jipped me from the getco offering me something that was never even possible on his end...but he wanted the sale. n nanywho, the rating is just for the entire first experience. we'll give it another shot i'm sure the update will be a more delighted experience","optimism, desire, admiration","[INST] A customer left us a 2-star review: 'this review is just a first time experience account and i 'm hoping to give this hotel another try in the near future. n nmy wife and stayed here on our pre honey moon after we got married june 22, 2013. we booked it through a 3rd party and told them what we wanted jetted tub, large strip view window, etc. we get to the hotel small room, standing shower only, fold out wall bed, and a 30 flat screen. i called front desk immediately and explained everything, but nothing could be done. n nthe area was good since it was by the hawaiian shopping market on the strip, but it was our honeymoon and the room was not what we wanted. n ni got over things quick because i realized that the 3rd party agent was the one that probably jipped me from the getco offering me something that was never even possible on his end...but he wanted the sale. n nanywho, the rating is just for the entire first experience. we'll give it another shot i'm sure the update will be a more delighted experience' The customer feels optimism, desire, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this review is just a first time experience account and i 'm hoping to give this hotel another try in the near future. n nmy wife and stayed here on our pre honey moon after we got married june 22, 2013. we booked it through a 3rd party and told them what we wanted jetted tub, large strip view window, etc. we get to the hotel small room, standing shower only, fold out wall bed, and a 30 flat screen. i called front desk immediately and explained everything, but nothing could be done. n nthe area was good since it was by the hawaiian shopping market on the strip, but it was our honeymoon and the room was not what we wanted. n ni got over things quick because i realized that the 3rd party agent was the one that probably jipped me from the getco offering me something that was never even possible on his end...but he wanted the sale. n nanywho, the rating is just for the entire first experience. we'll give it another shot i'm sure the update will be a more delighted experience' The customer feels optimism, desire, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience in the future, consider the following steps:

1. Enhance communication with third-party booking agents: Ensure that they accurately represent the hotel's room types and amenities to avoid any misconceptions or disappointments for guests.

2. Upgrade room options: Offer more diverse room choices, including larger rooms, jetted tubs, and strip view windows, to cater to a wider range of preferences.

3. Improve customer service: Train staff to handle complaints effectively and offer solutions promptly."
2,"Packed like a can of sardines...smelled fishy too..*scratches head*\n\nOverpacked, much older crowd it seemed (even the go-go dancers), and a bunch of smokers blowing way too much smoke (pet peeve) = Not my cup of tea.\n\nWeaved our way in...danced a little in what seemed to have an open spot to maneuver...OH MY GAWD..it took forever walking from the entrance to the bar and to the mini dancefloor..only to find ourselves walking back out since it was way too damn packed. We were a group of nine girls and we held each other's hands, hoping not to lose anyone in the crowd.\n\nAlthough we got in for free, it seemed like everyone else did as well. I don't mind paying cover if it means I get a little bit of breathing room ya know. I was literally inhaling smoke left and right @ the bar. Not a pleasant first time experience. =(\n\nOn the upside, I did like the music they played (early 90s hip hop). It brought back a lot of high school memories. JET certainly does not compare to the beautiful Club XS!!! We missed XS so much we were aching to go back..and so we did!\n\nSorry JET..I was not a happy camper *thumbs down*..Better luck next time, that is if there is a next time.","packed like a can of sardines...smelled fishy too.. scratches head n noverpacked, much older crowd it seemed even the go go dancers , and a bunch of smokers blowing way too much smoke pet peeve not my cup of tea. n nweaved our way in...danced a little in what seemed to have an open spot to maneuver...oh my gawd..it took forever walking from the entrance to the bar and to the mini dancefloor..only to find ourselves walking back out since it was way too damn packed. we were a group of nine girls and we held each other's hands, hoping not to lose anyone in the crowd. n nalthough we got in for free, it seemed like everyone else did as well. i don't mind paying cover if it means i get a little bit of breathing room ya know. i was literally inhaling smoke left and right the bar. not a pleasant first time experience. n non the upside, i did like the music they played early 90s hip hop . it brought back a lot of high school memories. jet certainly does not compare to the beautiful club xs!!! we missed xs so much we were aching to go back..and so we did! n nsorry jet..i was not a happy camper thumbs down ..better luck next time, that is if there is a next time.","neutral, annoyance, disappointment","[INST] A customer left us a 2-star review: 'packed like a can of sardines...smelled fishy too.. scratches head n noverpacked, much older crowd it seemed even the go go dancers , and a bunch of smokers blowing way too much smoke pet peeve not my cup of tea. n nweaved our way in...danced a little in what seemed to have an open spot to maneuver...oh my gawd..it took forever walking from the entrance to the bar and to the mini dancefloor..only to find ourselves walking back out since it was way too damn packed. we were a group of nine girls and we held each other's hands, hoping not to lose anyone in the crowd. n nalthough we got in for free, it seemed like everyone else did as well. i don't mind paying cover if it means i get a little bit of breathing room ya know. i was literally inhaling smoke left and right the bar. not a pleasant first time experience. n non the upside, i did like the music they played early 90s hip hop . it brought back a lot of high school memories. jet certainly does not compare to the beautiful club xs!!! we missed xs so much we were aching to go back..and so we did! n nsorry jet..i was not a happy camper thumbs down ..better luck next time, that is if there is a next time.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'packed like a can of sardines...smelled fishy too.. scratches head n noverpacked, much older crowd it seemed even the go go dancers , and a bunch of smokers blowing way too much smoke pet peeve not my cup of tea. n nweaved our way in...danced a little in what seemed to have an open spot to maneuver...oh my gawd..it took forever walking from the entrance to the bar and to the mini dancefloor..only to find ourselves walking back out since it was way too damn packed. we were a group of nine girls and we held each other's hands, hoping not to lose anyone in the crowd. n nalthough we got in for free, it seemed like everyone else did as well. i don't mind paying cover if it means i get a little bit of breathing room ya know. i was literally inhaling smoke left and right the bar. not a pleasant first time experience. n non the upside, i did like the music they played early 90s hip hop . it brought back a lot of high school memories. jet certainly does not compare to the beautiful club xs!!! we missed xs so much we were aching to go back..and so we did! n nsorry jet..i was not a happy camper thumbs down ..better luck next time, that is if there is a next time.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your venue, consider the following:

1. Improve crowd management: Ensure there is enough space for patrons to move around comfortably, especially during peak hours. This can be achieved by limiting the number of guests or increasing the floor space.

2. Ventilation: Address the issue of smoke by improving ventilation or implementing a strict no-smoking policy.

3. Age and demographic diversity: Consider attracting a more diverse age group and demographic to create a more welcoming environment for all."
2,"This place can be summed up in one word - awful. In a search to find a good sushi spot in Las Vegas, I came upon Sumo.  Walking in, I took a look at the menu and decided to give it a shot. Looking at the AYCE menu, I decided to go with a la carte. Thank god I did.\n\nOrdering a few simple rolls, they came out promptly but were warm and soggy - the opposite of fresh. All rolls were chewy (should have ordered soy paper for the extra charge) and the Philly roll had enough cream cheese to choke a horse. Add to this the fact that the waters came out in dirty glasses with no ice and that gives a full snapshot of the meal. \n\nOnce I stomach down a few pieces, I looked down to find my napkin and unfortunately saw the sides of the \""white\"" table cloth. These resembled a scene out of CSI.\n\nImmediately asking for the check, we walked out with no intent on returning and very thankful we steered clear of the AYCE option. The only reason this review has 2 stars is because the staff is very friendly, constantly smiling and always prompt when refilling our tap water.","this place can be summed up in one word awful. in a search to find a good sushi spot in las vegas, i came upon sumo. walking in, i took a look at the menu and decided to give it a shot. looking at the ayce menu, i decided to go with a la carte. thank god i did. n nordering a few simple rolls, they came out promptly but were warm and soggy the opposite of fresh. all rolls were chewy should have ordered soy paper for the extra charge and the philly roll had enough cream cheese to choke a horse. add to this the fact that the waters came out in dirty glasses with no ice and that gives a full snapshot of the meal. n nonce i stomach down a few pieces, i looked down to find my napkin and unfortunately saw the sides of the white table cloth. these resembled a scene out of csi. n nimmediately asking for the check, we walked out with no intent on returning and very thankful we steered clear of the ayce option. the only reason this review has 2 stars is because the staff is very friendly, constantly smiling and always prompt when refilling our tap water.","neutral, approval, annoyance","[INST] A customer left us a 2-star review: 'this place can be summed up in one word awful. in a search to find a good sushi spot in las vegas, i came upon sumo. walking in, i took a look at the menu and decided to give it a shot. looking at the ayce menu, i decided to go with a la carte. thank god i did. n nordering a few simple rolls, they came out promptly but were warm and soggy the opposite of fresh. all rolls were chewy should have ordered soy paper for the extra charge and the philly roll had enough cream cheese to choke a horse. add to this the fact that the waters came out in dirty glasses with no ice and that gives a full snapshot of the meal. n nonce i stomach down a few pieces, i looked down to find my napkin and unfortunately saw the sides of the white table cloth. these resembled a scene out of csi. n nimmediately asking for the check, we walked out with no intent on returning and very thankful we steered clear of the ayce option. the only reason this review has 2 stars is because the staff is very friendly, constantly smiling and always prompt when refilling our tap water.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this place can be summed up in one word awful. in a search to find a good sushi spot in las vegas, i came upon sumo. walking in, i took a look at the menu and decided to give it a shot. looking at the ayce menu, i decided to go with a la carte. thank god i did. n nordering a few simple rolls, they came out promptly but were warm and soggy the opposite of fresh. all rolls were chewy should have ordered soy paper for the extra charge and the philly roll had enough cream cheese to choke a horse. add to this the fact that the waters came out in dirty glasses with no ice and that gives a full snapshot of the meal. n nonce i stomach down a few pieces, i looked down to find my napkin and unfortunately saw the sides of the white table cloth. these resembled a scene out of csi. n nimmediately asking for the check, we walked out with no intent on returning and very thankful we steered clear of the ayce option. the only reason this review has 2 stars is because the staff is very friendly, constantly smiling and always prompt when refilling our tap water.' The customer feels neutral, approval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Ensure sushi rolls are fresh, cold, and not soggy. This can be achieved by improving the preparation and storage methods of the sushi.

2. Presentation: Check the appearance of the sushi rolls to ensure they are visually appealing and well-made.

3. Cleanliness: Pay close attention to the cleanliness of the dining area, particularly the tables and napkins.

4. Menu Accuracy: Ensure that the menu descriptions accurately reflect the dishes served. This will help manage customer expectations."
2,"I'm not quite sure why people love this place. Food is pretty expensive, but at least it tastes fine.  \n\nProbably the worst part of the meal came because we tried to get there early.  It was almost 95+ degrees in dry Las Vegas at 11:15 AM, but the misting fans that were on the outside patio didn't come on till noon.   Really guys?  You don't have control over your own fans?  Take them off the timer, seriously...\n\nAt least the servers were on top of refilling water, but that's only because we were dying on the patio during the summer time heat.\n\nMaybe just come for dessert?  Chances are you'll be drunk and won't want to walk to Caesar's Palace though...\n\nMight as well skip it, and just lie to your friends who didn't Vegas with you (and say it was whatever).","i'm not quite sure why people love this place. food is pretty expensive, but at least it tastes fine. n nprobably the worst part of the meal came because we tried to get there early. it was almost 95 degrees in dry las vegas at 11 15 am, but the misting fans that were on the outside patio didn't come on till noon. really guys? you don't have control over your own fans? take them off the timer, seriously... n nat least the servers were on top of refilling water, but that's only because we were dying on the patio during the summer time heat. n nmaybe just come for dessert? chances are you'll be drunk and won't want to walk to caesar's palace though... n nmight as well skip it, and just lie to your friends who didn't vegas with you and say it was whatever .","confusion, annoyance, disappointment","[INST] A customer left us a 2-star review: 'i'm not quite sure why people love this place. food is pretty expensive, but at least it tastes fine. n nprobably the worst part of the meal came because we tried to get there early. it was almost 95 degrees in dry las vegas at 11 15 am, but the misting fans that were on the outside patio didn't come on till noon. really guys? you don't have control over your own fans? take them off the timer, seriously... n nat least the servers were on top of refilling water, but that's only because we were dying on the patio during the summer time heat. n nmaybe just come for dessert? chances are you'll be drunk and won't want to walk to caesar's palace though... n nmight as well skip it, and just lie to your friends who didn't vegas with you and say it was whatever .' The customer feels confusion, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i'm not quite sure why people love this place. food is pretty expensive, but at least it tastes fine. n nprobably the worst part of the meal came because we tried to get there early. it was almost 95 degrees in dry las vegas at 11 15 am, but the misting fans that were on the outside patio didn't come on till noon. really guys? you don't have control over your own fans? take them off the timer, seriously... n nat least the servers were on top of refilling water, but that's only because we were dying on the patio during the summer time heat. n nmaybe just come for dessert? chances are you'll be drunk and won't want to walk to caesar's palace though... n nmight as well skip it, and just lie to your friends who didn't vegas with you and say it was whatever .' The customer feels confusion, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  1. Address the issue with the misting fans: Ensure that the misting fans on the outdoor patio are functioning properly and are set to come on at appropriate times, especially during hot weather. Consider installing a manual override for the fans in case of unexpected heat spikes.

2. Consider offering a discount or complimentary item for early diners: To make up for the inconvenience experienced by the customer, consider offering a small discount or complimentary item for early diners to encourage them to return."
2,"I brought my sick cat in with some very specific requests- I had a fairly good idea of what was wrong with her (having been through this particular illness before) and knowing the treatment that had worked best for her last time she had this problem. I am new to the area and was searching for the right vet to help take care of her.\n\nThe vet tech at the hospital was amazing; she was very caring and I could tell she knew her stuff. The vet whom I saw, though, left me with a very bad impression. He recommended all kinds of expensive tests that my cat did not really need (I had learned that from experience). Even after I explained to him specifically what I wanted, he really tried to push the expensive tests by giving me worst case scenarios. I honestly felt like he was trying to capitalize on my affection for my cat in order to make money.\n\nLong story short, I took my cat to another vet with my same requests and was listened to this time. She got the medicine she needed and is now healthy again. Had I listened to the vet at Fletcher Heights, I have no doubt she would have eventually gotten what she needed, but I'd also be down several hundred dollars in order to get her back up to snuff.","i brought my sick cat in with some very specific requests i had a fairly good idea of what was wrong with her having been through this particular illness before and knowing the treatment that had worked best for her last time she had this problem. i am new to the area and was searching for the right vet to help take care of her. n nthe vet tech at the hospital was amazing she was very caring and i could tell she knew her stuff. the vet whom i saw, though, left me with a very bad impression. he recommended all kinds of expensive tests that my cat did not really need i had learned that from experience . even after i explained to him specifically what i wanted, he really tried to push the expensive tests by giving me worst case scenarios. i honestly felt like he was trying to capitalize on my affection for my cat in order to make money. n nlong story short, i took my cat to another vet with my same requests and was listened to this time. she got the medicine she needed and is now healthy again. had i listened to the vet at fletcher heights, i have no doubt she would have eventually gotten what she needed, but i'd also be down several hundred dollars in order to get her back up to snuff.","admiration, disappointment, neutral","[INST] A customer left us a 2-star review: 'i brought my sick cat in with some very specific requests i had a fairly good idea of what was wrong with her having been through this particular illness before and knowing the treatment that had worked best for her last time she had this problem. i am new to the area and was searching for the right vet to help take care of her. n nthe vet tech at the hospital was amazing she was very caring and i could tell she knew her stuff. the vet whom i saw, though, left me with a very bad impression. he recommended all kinds of expensive tests that my cat did not really need i had learned that from experience . even after i explained to him specifically what i wanted, he really tried to push the expensive tests by giving me worst case scenarios. i honestly felt like he was trying to capitalize on my affection for my cat in order to make money. n nlong story short, i took my cat to another vet with my same requests and was listened to this time. she got the medicine she needed and is now healthy again. had i listened to the vet at fletcher heights, i have no doubt she would have eventually gotten what she needed, but i'd also be down several hundred dollars in order to get her back up to snuff.' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i brought my sick cat in with some very specific requests i had a fairly good idea of what was wrong with her having been through this particular illness before and knowing the treatment that had worked best for her last time she had this problem. i am new to the area and was searching for the right vet to help take care of her. n nthe vet tech at the hospital was amazing she was very caring and i could tell she knew her stuff. the vet whom i saw, though, left me with a very bad impression. he recommended all kinds of expensive tests that my cat did not really need i had learned that from experience . even after i explained to him specifically what i wanted, he really tried to push the expensive tests by giving me worst case scenarios. i honestly felt like he was trying to capitalize on my affection for my cat in order to make money. n nlong story short, i took my cat to another vet with my same requests and was listened to this time. she got the medicine she needed and is now healthy again. had i listened to the vet at fletcher heights, i have no doubt she would have eventually gotten what she needed, but i'd also be down several hundred dollars in order to get her back up to snuff.' The customer feels admiration, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. **Empathy and Active Listening**: The customer felt unheard and misunderstood. It's crucial to listen carefully to the customer's concerns and show empathy towards their situation. This can help build trust and ensure that their requests are taken seriously.

2. **Respecting Customer's Expertise**: The customer has a history with the cat's illness and knows what worked best for her. We should respect this expertise and consider it when making recommendations.

3. **Transparent Communication**: The customer felt pressured into expensive tests."
2,"Very slow service, seems the employee that provides chips and salsa upon arrival was on break.  When the server finally greeted us, she said he'll be back soon, but didn't offer to bring some herself.  Food was delivered same time as complimentary chips.  The waitress never came back for drink refills until she brought the check.  We had to raid an empty table for a place setting as we were shorted.\nThe food was less than average but not awful.  Average value but leaning to slightly over priced.\nIn my opinion there are several Mexican restaurants in the vicinity I would choose over this one in a heart beat.","very slow service, seems the employee that provides chips and salsa upon arrival was on break. when the server finally greeted us, she said he'll be back soon, but didn't offer to bring some herself. food was delivered same time as complimentary chips. the waitress never came back for drink refills until she brought the check. we had to raid an empty table for a place setting as we were shorted. nthe food was less than average but not awful. average value but leaning to slightly over priced. nin my opinion there are several mexican restaurants in the vicinity i would choose over this one in a heart beat.","neutral, disapproval, approval","[INST] A customer left us a 2-star review: 'very slow service, seems the employee that provides chips and salsa upon arrival was on break. when the server finally greeted us, she said he'll be back soon, but didn't offer to bring some herself. food was delivered same time as complimentary chips. the waitress never came back for drink refills until she brought the check. we had to raid an empty table for a place setting as we were shorted. nthe food was less than average but not awful. average value but leaning to slightly over priced. nin my opinion there are several mexican restaurants in the vicinity i would choose over this one in a heart beat.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'very slow service, seems the employee that provides chips and salsa upon arrival was on break. when the server finally greeted us, she said he'll be back soon, but didn't offer to bring some herself. food was delivered same time as complimentary chips. the waitress never came back for drink refills until she brought the check. we had to raid an empty table for a place setting as we were shorted. nthe food was less than average but not awful. average value but leaning to slightly over priced. nin my opinion there are several mexican restaurants in the vicinity i would choose over this one in a heart beat.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve service speed: Ensure that servers are prompt in attending to customers upon arrival and throughout their dining experience.

2. Provide proactive service: Train servers to anticipate customer needs, such as offering chips and salsa upon arrival, refilling drinks regularly, and addressing any issues or concerns promptly.

3. Ensure consistency in service: Ensure that all servers provide the same level of service, including offering complimentary items like chips and salsa, and addressing any issues or concerns in a timely and professional manner."
2,"It might be a bit early to rate this joint as it's still fairly new... BUT, because it's new, I can't say that I had a great first impression.  \n\nThumbs up to the atmosphere and decor - it was refreshing to see a bar in Vegas that didn't look like a typical bar in Vegas.  I enjoyed the live music - definitely a nice touch.. took a peek at the lounge but didn't find it too inviting... \n\nAs for the food, the appetizer selection was great.. the entrees?  Not so much.  Had one of the \""TV\"" dinners.  Wasn't expecting much so I would say I was indifferent overall.\n\nOur server wasn't exactly friendly and didn't appear to know too much about the menu or what beers they had in stock (ordered 3 different beers and they were out).  Growing pains I'm sure... but I think I'll give it a couple months before I give it another go.","it might be a bit early to rate this joint as it's still fairly new... but, because it's new, i can't say that i had a great first impression. n nthumbs up to the atmosphere and decor it was refreshing to see a bar in vegas that didn't look like a typical bar in vegas. i enjoyed the live music definitely a nice touch.. took a peek at the lounge but didn't find it too inviting... n nas for the food, the appetizer selection was great.. the entrees? not so much. had one of the tv dinners. wasn't expecting much so i would say i was indifferent overall. n nour server wasn't exactly friendly and didn't appear to know too much about the menu or what beers they had in stock ordered 3 different beers and they were out . growing pains i'm sure... but i think i'll give it a couple months before i give it another go.","joy, admiration, approval","[INST] A customer left us a 2-star review: 'it might be a bit early to rate this joint as it's still fairly new... but, because it's new, i can't say that i had a great first impression. n nthumbs up to the atmosphere and decor it was refreshing to see a bar in vegas that didn't look like a typical bar in vegas. i enjoyed the live music definitely a nice touch.. took a peek at the lounge but didn't find it too inviting... n nas for the food, the appetizer selection was great.. the entrees? not so much. had one of the tv dinners. wasn't expecting much so i would say i was indifferent overall. n nour server wasn't exactly friendly and didn't appear to know too much about the menu or what beers they had in stock ordered 3 different beers and they were out . growing pains i'm sure... but i think i'll give it a couple months before i give it another go.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'it might be a bit early to rate this joint as it's still fairly new... but, because it's new, i can't say that i had a great first impression. n nthumbs up to the atmosphere and decor it was refreshing to see a bar in vegas that didn't look like a typical bar in vegas. i enjoyed the live music definitely a nice touch.. took a peek at the lounge but didn't find it too inviting... n nas for the food, the appetizer selection was great.. the entrees? not so much. had one of the tv dinners. wasn't expecting much so i would say i was indifferent overall. n nour server wasn't exactly friendly and didn't appear to know too much about the menu or what beers they had in stock ordered 3 different beers and they were out . growing pains i'm sure... but i think i'll give it a couple months before i give it another go.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance the menu, particularly the entrees, to offer a more diverse and appealing selection.
2. Provide better staff training to ensure servers are knowledgeable about the menu and beverages available.
3. Improve the inviting factor of the lounge area to encourage customers to spend more time there.
4. Address the issue of out-of-stock beers by ensuring better inventory management.
5. Foster a friendlier and more welcoming atmosphere by encouraging staff to be more approachable and attentive to customers."
2,"Horrible service and the food wasn't that great either.. normally mediocre food is made good with excellent customers service but in this case the food was horrible and the main lady there is so rude.. If we ask her for anything it seem like we're bothering her. . Our fresh spring rolls came wrapped in hard rice paper.. my mom make spring roll all the time and the only way those get hard is if it's been sitting for a long time! The orange chicken we ordered was hard and stale.. like it was reheated then recoated with the sauce.. they were out of a lot of stuff from the menu. . And when we ask for plates for our spring rolls she said \""I was going to bring plates with your main dish\""... long story short.. waste of money.. I dont know how this restaurant is surviving with so much better noodle competitions around them!",horrible service and the food wasn't that great either.. normally mediocre food is made good with excellent customers service but in this case the food was horrible and the main lady there is so rude.. if we ask her for anything it seem like we're bothering her. . our fresh spring rolls came wrapped in hard rice paper.. my mom make spring roll all the time and the only way those get hard is if it's been sitting for a long time! the orange chicken we ordered was hard and stale.. like it was reheated then recoated with the sauce.. they were out of a lot of stuff from the menu. . and when we ask for plates for our spring rolls she said i was going to bring plates with your main dish ... long story short.. waste of money.. i dont know how this restaurant is surviving with so much better noodle competitions around them!,"disgust, annoyance, disappointment","[INST] A customer left us a 2-star review: 'horrible service and the food wasn't that great either.. normally mediocre food is made good with excellent customers service but in this case the food was horrible and the main lady there is so rude.. if we ask her for anything it seem like we're bothering her. . our fresh spring rolls came wrapped in hard rice paper.. my mom make spring roll all the time and the only way those get hard is if it's been sitting for a long time! the orange chicken we ordered was hard and stale.. like it was reheated then recoated with the sauce.. they were out of a lot of stuff from the menu. . and when we ask for plates for our spring rolls she said i was going to bring plates with your main dish ... long story short.. waste of money.. i dont know how this restaurant is surviving with so much better noodle competitions around them!' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'horrible service and the food wasn't that great either.. normally mediocre food is made good with excellent customers service but in this case the food was horrible and the main lady there is so rude.. if we ask her for anything it seem like we're bothering her. . our fresh spring rolls came wrapped in hard rice paper.. my mom make spring roll all the time and the only way those get hard is if it's been sitting for a long time! the orange chicken we ordered was hard and stale.. like it was reheated then recoated with the sauce.. they were out of a lot of stuff from the menu. . and when we ask for plates for our spring rolls she said i was going to bring plates with your main dish ... long story short.. waste of money.. i dont know how this restaurant is surviving with so much better noodle competitions around them!' The customer feels disgust, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the poor service and the quality of the food. Acknowledge their feedback and express empathy for their disappointment.

2. Offer a sincere apology and a gesture of goodwill, such as a complimentary meal or a discount on their next visit, to make amends for the negative experience.

3. Address the specific issues mentioned in the review, such as the hard rice paper on the spring rolls and the stale orange chicken. Investigate the causes of these issues and take steps to prevent them from happening again, such as improving food storage and preparation methods."
2,I miss donuts so much and must say this place was so disappointing.  I don't want to have political chat when trying to get my donut grub on and don't want to hear crap about how corporate america is taking over and the new giant eagle in robinson has copied....blah blah bla blah bl blah!  Shut up man!  Oh and they are overpriced.  The thing is they are good but can we get a nice donut shop in the strip where we don't have to hear about this stuff on a nice sunny morning.  Come on now.....WTF!?  Please lower the cost and shut the hell up!,i miss donuts so much and must say this place was so disappointing. i don't want to have political chat when trying to get my donut grub on and don't want to hear crap about how corporate america is taking over and the new giant eagle in robinson has copied....blah blah bla blah bl blah! shut up man! oh and they are overpriced. the thing is they are good but can we get a nice donut shop in the strip where we don't have to hear about this stuff on a nice sunny morning. come on now.....wtf!? please lower the cost and shut the hell up!,"disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'i miss donuts so much and must say this place was so disappointing. i don't want to have political chat when trying to get my donut grub on and don't want to hear crap about how corporate america is taking over and the new giant eagle in robinson has copied....blah blah bla blah bl blah! shut up man! oh and they are overpriced. the thing is they are good but can we get a nice donut shop in the strip where we don't have to hear about this stuff on a nice sunny morning. come on now.....wtf!? please lower the cost and shut the hell up!' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i miss donuts so much and must say this place was so disappointing. i don't want to have political chat when trying to get my donut grub on and don't want to hear crap about how corporate america is taking over and the new giant eagle in robinson has copied....blah blah bla blah bl blah! shut up man! oh and they are overpriced. the thing is they are good but can we get a nice donut shop in the strip where we don't have to hear about this stuff on a nice sunny morning. come on now.....wtf!? please lower the cost and shut the hell up!' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. **Product Quality**: Ensure the donuts meet customer expectations in terms of taste, freshness, and variety.

2. **Political Discussions**: Avoid political discussions or opinions during customer interactions, especially when it's not directly related to the product or service.

3. **Pricing**: Review the pricing of our donuts to ensure they are competitive and offer good value for money.

4. **Customer Service**: Improve our communication skills to maintain a friendly and professional atmosphere, avoiding unnecessary arguments or debates."
2,"We ate here based on rave reviews. Although the portions were indeed huge, the flavors were  underwhelming. My husband had the portobello mushroom sandwich which was pretty flavorless. I had the salmon salad. The salmon was cooked nicely but the horseradish cream dressing tasted like sour cream. The service was slow and nearly every staff member including the manager walked by the dirty table across from us for nearly 30 minutes before it was finally cleaned. Disappointing.","we ate here based on rave reviews. although the portions were indeed huge, the flavors were underwhelming. my husband had the portobello mushroom sandwich which was pretty flavorless. i had the salmon salad. the salmon was cooked nicely but the horseradish cream dressing tasted like sour cream. the service was slow and nearly every staff member including the manager walked by the dirty table across from us for nearly 30 minutes before it was finally cleaned. disappointing.","disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'we ate here based on rave reviews. although the portions were indeed huge, the flavors were underwhelming. my husband had the portobello mushroom sandwich which was pretty flavorless. i had the salmon salad. the salmon was cooked nicely but the horseradish cream dressing tasted like sour cream. the service was slow and nearly every staff member including the manager walked by the dirty table across from us for nearly 30 minutes before it was finally cleaned. disappointing.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'we ate here based on rave reviews. although the portions were indeed huge, the flavors were underwhelming. my husband had the portobello mushroom sandwich which was pretty flavorless. i had the salmon salad. the salmon was cooked nicely but the horseradish cream dressing tasted like sour cream. the service was slow and nearly every staff member including the manager walked by the dirty table across from us for nearly 30 minutes before it was finally cleaned. disappointing.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance flavors: Review the recipes for dishes like the Portobello Mushroom Sandwich and Salmon Salad to ensure they deliver on promised flavors. Consider consulting a chef or food consultant for suggestions.

2. Improve food presentation: A visually appealing dish can enhance the overall dining experience. Consider working with a food stylist or chef to improve the presentation of dishes.

3. Train staff on cleanliness and prompt service: Provide regular training for staff on the importance of cleanliness and timely service."
2,"There's a lot of hype about this place, and as far as I can tell, a lot of it is undeserved. \n\nMaybe it's just that Phoenix has such a lack of locavore / foodie joints that people are so enthusiastic about its arrival, but the ice cream is decent at best. Definitely better than Coldstone and the like, but compared to the other ice creameries it aspires to, the ice cream is just not there. The flavors are REALLY one-dimensional: everything takes like a sweet cream base with maple / mint / chocolate / whatever else mixed in.","there's a lot of hype about this place, and as far as i can tell, a lot of it is undeserved. n nmaybe it's just that phoenix has such a lack of locavore foodie joints that people are so enthusiastic about its arrival, but the ice cream is decent at best. definitely better than coldstone and the like, but compared to the other ice creameries it aspires to, the ice cream is just not there. the flavors are really one dimensional everything takes like a sweet cream base with maple mint chocolate whatever else mixed in.","admiration, neutral, approval","[INST] A customer left us a 2-star review: 'there's a lot of hype about this place, and as far as i can tell, a lot of it is undeserved. n nmaybe it's just that phoenix has such a lack of locavore foodie joints that people are so enthusiastic about its arrival, but the ice cream is decent at best. definitely better than coldstone and the like, but compared to the other ice creameries it aspires to, the ice cream is just not there. the flavors are really one dimensional everything takes like a sweet cream base with maple mint chocolate whatever else mixed in.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'there's a lot of hype about this place, and as far as i can tell, a lot of it is undeserved. n nmaybe it's just that phoenix has such a lack of locavore foodie joints that people are so enthusiastic about its arrival, but the ice cream is decent at best. definitely better than coldstone and the like, but compared to the other ice creameries it aspires to, the ice cream is just not there. the flavors are really one dimensional everything takes like a sweet cream base with maple mint chocolate whatever else mixed in.' The customer feels admiration, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Address the customer's concern about the ice cream being one-dimensional. We could experiment with more complex flavor combinations or use higher quality ingredients to enhance the richness and depth of our ice cream flavors.

2. Consider offering a wider variety of unique, locally-sourced ingredients to cater to the customer's preference for locavore food. This could help set us apart from competitors like Coldstone.

3. Improve the presentation of our ice cream to make it more visually appealing and enhance the overall dining experience."
2,"The first time I tried Pro Nails, I had a pretty good experience. \n\nWhen I returned on April 7th, the place was bustling, and there were a lot more nail technicians working at Pro Nails. \n\nThe gal that did my mani/pedi was very nice. However, the quality just wasn't there. \n\nMy fingernails are different lengths, and my pedicure was very mediocre. \n\nAll in all, this was a typical \""chop shop\"" experience. \n\nWhen will I learn?","the first time i tried pro nails, i had a pretty good experience. n nwhen i returned on april 7th, the place was bustling, and there were a lot more nail technicians working at pro nails. n nthe gal that did my mani pedi was very nice. however, the quality just wasn't there. n nmy fingernails are different lengths, and my pedicure was very mediocre. n nall in all, this was a typical chop shop experience. n nwhen will i learn?","disappointment, admiration, confusion","[INST] A customer left us a 2-star review: 'the first time i tried pro nails, i had a pretty good experience. n nwhen i returned on april 7th, the place was bustling, and there were a lot more nail technicians working at pro nails. n nthe gal that did my mani pedi was very nice. however, the quality just wasn't there. n nmy fingernails are different lengths, and my pedicure was very mediocre. n nall in all, this was a typical chop shop experience. n nwhen will i learn?' The customer feels disappointment, admiration, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the first time i tried pro nails, i had a pretty good experience. n nwhen i returned on april 7th, the place was bustling, and there were a lot more nail technicians working at pro nails. n nthe gal that did my mani pedi was very nice. however, the quality just wasn't there. n nmy fingernails are different lengths, and my pedicure was very mediocre. n nall in all, this was a typical chop shop experience. n nwhen will i learn?' The customer feels disappointment, admiration, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on three key areas: consistency, quality, and communication.

1. Consistency: Ensure that the quality of service remains consistent across all visits. This includes maintaining a consistent level of cleanliness, staffing, and service standards.

2. Quality: Improve the quality of the services offered, particularly manicures and pedicures. This could involve providing additional training for nail technicians, investing in better tools and products, or implementing a more rigorous quality control process.

3. Communication: Address the customer's concern about the bustling environment on April 7th."
2,"Being from new york, I have tried greek food at several places. I didn't quite like the food at Greco as it came across as not authentic at all. The chicken in the gyro was very dry and hard to chew. The hummus that came along with the meal was cold, stale, dry and not tasteful at all. I can say garlic hummus that is store bought could taste better. Overall, My experience was not great. Greco needs to step up their game!!!","being from new york, i have tried greek food at several places. i didn't quite like the food at greco as it came across as not authentic at all. the chicken in the gyro was very dry and hard to chew. the hummus that came along with the meal was cold, stale, dry and not tasteful at all. i can say garlic hummus that is store bought could taste better. overall, my experience was not great. greco needs to step up their game!!!","disapproval, disappointment, annoyance","[INST] A customer left us a 2-star review: 'being from new york, i have tried greek food at several places. i didn't quite like the food at greco as it came across as not authentic at all. the chicken in the gyro was very dry and hard to chew. the hummus that came along with the meal was cold, stale, dry and not tasteful at all. i can say garlic hummus that is store bought could taste better. overall, my experience was not great. greco needs to step up their game!!!' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'being from new york, i have tried greek food at several places. i didn't quite like the food at greco as it came across as not authentic at all. the chicken in the gyro was very dry and hard to chew. the hummus that came along with the meal was cold, stale, dry and not tasteful at all. i can say garlic hummus that is store bought could taste better. overall, my experience was not great. greco needs to step up their game!!!' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Greco, we can take the following steps:

1. Authenticity: Enhance the authenticity of our Greek dishes by researching traditional recipes and techniques, and training our chefs accordingly.

2. Quality of Ingredients: Improve the quality of ingredients used in our dishes, particularly the chicken in the gyro, to ensure it is tender and flavorful.

3. Hummus Preparation: Revise our hummus recipe to make it fresher, smoother, and more flavorful. We could also consider making it in-house instead of using store-bought options."
2,"The pricing at this place is over rated.  After waiting for awhile to get some services I can definitely say that I wish I would have passed.  \n\nThe OXYGEN \""Breathing Space\"" is kinda cool but Im not sure I would pay for oxygen when I breathing just fine right now.  In a medical emergency this would come in handy.\n\nThere are no private areas.  Everybody recieved their services in the open.  Not the best option for me. Especially those folks gettin wazed.\n\nThe area that provided small travel items was awesome.  Just when I thought I forgot my lotion I discovered this cool place that offered plenty of options that normal Airport News Stands do not offer.",the pricing at this place is over rated. after waiting for awhile to get some services i can definitely say that i wish i would have passed. n nthe oxygen breathing space is kinda cool but im not sure i would pay for oxygen when i breathing just fine right now. in a medical emergency this would come in handy. n nthere are no private areas. everybody recieved their services in the open. not the best option for me. especially those folks gettin wazed. n nthe area that provided small travel items was awesome. just when i thought i forgot my lotion i discovered this cool place that offered plenty of options that normal airport news stands do not offer.,"admiration, desire, approval","[INST] A customer left us a 2-star review: 'the pricing at this place is over rated. after waiting for awhile to get some services i can definitely say that i wish i would have passed. n nthe oxygen breathing space is kinda cool but im not sure i would pay for oxygen when i breathing just fine right now. in a medical emergency this would come in handy. n nthere are no private areas. everybody recieved their services in the open. not the best option for me. especially those folks gettin wazed. n nthe area that provided small travel items was awesome. just when i thought i forgot my lotion i discovered this cool place that offered plenty of options that normal airport news stands do not offer.' The customer feels admiration, desire, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the pricing at this place is over rated. after waiting for awhile to get some services i can definitely say that i wish i would have passed. n nthe oxygen breathing space is kinda cool but im not sure i would pay for oxygen when i breathing just fine right now. in a medical emergency this would come in handy. n nthere are no private areas. everybody recieved their services in the open. not the best option for me. especially those folks gettin wazed. n nthe area that provided small travel items was awesome. just when i thought i forgot my lotion i discovered this cool place that offered plenty of options that normal airport news stands do not offer.' The customer feels admiration, desire, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Address the pricing concern: Offer a more transparent pricing structure or special promotions for first-time customers.

2. Improve wait times: Implement measures to reduce wait times, such as scheduling appointments or providing estimated service durations.

3. Offer private service areas: Create designated private areas for customers who prefer a more discreet experience, especially for those seeking services that may be sensitive in nature.

4. Enhance the oxygen bar experience: Offer additional benefits or explanations about the benefits of oxygen therapy beyond medical emergencies, to make it more appealing to customers."
2,"Honestly.  Lifting weights next to some privileged, yet ungreatful 12 yr old whose mom dragged him along while she takes a class, is not my cup of tea.  Atleast it was the motivation to build a gym in my own home...adults only!\n\nI want to work out, I don't want a country club, nursery school, or a scene to be seen.  Too much!","honestly. lifting weights next to some privileged, yet ungreatful 12 yr old whose mom dragged him along while she takes a class, is not my cup of tea. atleast it was the motivation to build a gym in my own home...adults only! n ni want to work out, i don't want a country club, nursery school, or a scene to be seen. too much!","disapproval, neutral, annoyance","[INST] A customer left us a 2-star review: 'honestly. lifting weights next to some privileged, yet ungreatful 12 yr old whose mom dragged him along while she takes a class, is not my cup of tea. atleast it was the motivation to build a gym in my own home...adults only! n ni want to work out, i don't want a country club, nursery school, or a scene to be seen. too much!' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'honestly. lifting weights next to some privileged, yet ungreatful 12 yr old whose mom dragged him along while she takes a class, is not my cup of tea. atleast it was the motivation to build a gym in my own home...adults only! n ni want to work out, i don't want a country club, nursery school, or a scene to be seen. too much!' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider implementing the following changes:

1. Implement a clear policy for family memberships, making it clear that certain classes or times are designated for adults only.
2. Offer more diverse workout options to cater to a wider range of preferences, reducing the likelihood of customers feeling disturbed by other members.
3. Improve the overall atmosphere of the gym to create a more professional and less crowded environment, reducing the potential for distractions.
4. Consider offering a quieter, more secluded area for members who prefer a more peaceful workout environment."
2,"Hmm I was disappointed. It smelt of feet and the music wasn't great at all but maybe I went on a bad night. Blonde barmaid is super quick and efficient though, never waited more than a minute for a drink!","hmm i was disappointed. it smelt of feet and the music wasn't great at all but maybe i went on a bad night. blonde barmaid is super quick and efficient though, never waited more than a minute for a drink!","disappointment, disapproval, annoyance","[INST] A customer left us a 2-star review: 'hmm i was disappointed. it smelt of feet and the music wasn't great at all but maybe i went on a bad night. blonde barmaid is super quick and efficient though, never waited more than a minute for a drink!' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'hmm i was disappointed. it smelt of feet and the music wasn't great at all but maybe i went on a bad night. blonde barmaid is super quick and efficient though, never waited more than a minute for a drink!' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Cleanliness: Address the issue of the unpleasant smell, possibly due to poor hygiene, by ensuring regular cleaning and maintenance of the venue, particularly the restrooms and seating areas.

2. Ambiance: Improve the music selection to create a more enjoyable atmosphere that caters to a wider range of preferences.

3. Aroma Management: Consider implementing measures to control any potential odors, such as using air fresheners or ensuring proper food storage and preparation."
2,"This location may be too busy to get some real service.  The last couple of times I've gone my orders have been messed up.  They have two kinds of fries, but even if you ask for fat ones your getting skinny.  Don't bother asking for condiments when ordering because they are not going to be there when you get your food.  Maybe it's just too busy for them to get it right.","this location may be too busy to get some real service. the last couple of times i've gone my orders have been messed up. they have two kinds of fries, but even if you ask for fat ones your getting skinny. don't bother asking for condiments when ordering because they are not going to be there when you get your food. maybe it's just too busy for them to get it right.","neutral, disapproval, disappointment","[INST] A customer left us a 2-star review: 'this location may be too busy to get some real service. the last couple of times i've gone my orders have been messed up. they have two kinds of fries, but even if you ask for fat ones your getting skinny. don't bother asking for condiments when ordering because they are not going to be there when you get your food. maybe it's just too busy for them to get it right.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this location may be too busy to get some real service. the last couple of times i've gone my orders have been messed up. they have two kinds of fries, but even if you ask for fat ones your getting skinny. don't bother asking for condiments when ordering because they are not going to be there when you get your food. maybe it's just too busy for them to get it right.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. **Reduce Busyness**: Ensure that our staffing levels are adequate to handle the volume of customers during peak hours. This will help reduce the chances of orders being messed up due to overworked staff.

2. **Order Accuracy**: Implement a double-check system for orders to minimize errors. This could involve having a second pair of eyes verify orders before they are prepared.

3. **Consistency in Fries**: Clarify the difference between the two types of fries offered and ensure that they are consistently prepared as described."
2,"The service is slow, food is expensive, you won't be satisfied.\n\nThe place was empty yet it took nearly 30 minutes to get food. I was still hungry but ate my mediocre food. Didn't want to wait another 30 minutes and spend $20+ to get more expensive food so I left. A good place to stay away from.","the service is slow, food is expensive, you won't be satisfied. n nthe place was empty yet it took nearly 30 minutes to get food. i was still hungry but ate my mediocre food. didn't want to wait another 30 minutes and spend 20 to get more expensive food so i left. a good place to stay away from.","disappointment, neutral, annoyance","[INST] A customer left us a 2-star review: 'the service is slow, food is expensive, you won't be satisfied. n nthe place was empty yet it took nearly 30 minutes to get food. i was still hungry but ate my mediocre food. didn't want to wait another 30 minutes and spend 20 to get more expensive food so i left. a good place to stay away from.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the service is slow, food is expensive, you won't be satisfied. n nthe place was empty yet it took nearly 30 minutes to get food. i was still hungry but ate my mediocre food. didn't want to wait another 30 minutes and spend 20 to get more expensive food so i left. a good place to stay away from.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Speed of Service: Reduce wait times by streamlining the ordering and delivery process, possibly by implementing a more efficient kitchen management system.

2. Food Quality: Enhance the quality of the food offered, focusing on taste, presentation, and portion size to ensure customers feel satisfied.

3. Pricing: Review the pricing structure to ensure it is competitive and offers good value for the quality of food and service provided.

4. Communication: Improve communication with customers about wait times, specials, and any delays that may occur. This can help manage expectations and reduce frustration."
2,Scottsdale standards?  Stay somewhere else and gamble here if you want. The pool is mediocre. The restaurant choices are not spectacular except Orange Sky- i really felt like i was on a carnival cruise with all the alcohol fueled tattooed gents and stiletto heeled teeny boppers here. Save your money and gamble and stay somewhere else.,scottsdale standards? stay somewhere else and gamble here if you want. the pool is mediocre. the restaurant choices are not spectacular except orange sky i really felt like i was on a carnival cruise with all the alcohol fueled tattooed gents and stiletto heeled teeny boppers here. save your money and gamble and stay somewhere else.,"disapproval, annoyance, neutral","[INST] A customer left us a 2-star review: 'scottsdale standards? stay somewhere else and gamble here if you want. the pool is mediocre. the restaurant choices are not spectacular except orange sky i really felt like i was on a carnival cruise with all the alcohol fueled tattooed gents and stiletto heeled teeny boppers here. save your money and gamble and stay somewhere else.' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'scottsdale standards? stay somewhere else and gamble here if you want. the pool is mediocre. the restaurant choices are not spectacular except orange sky i really felt like i was on a carnival cruise with all the alcohol fueled tattooed gents and stiletto heeled teeny boppers here. save your money and gamble and stay somewhere else.' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Improve the pool area: Enhance the cleanliness, maintenance, and overall aesthetic of the pool area to make it more appealing.

2. Expand dining options: Offer a wider variety of dining choices, focusing on quality and diversity to cater to different tastes and preferences.

3. Address the atmosphere: Create a more welcoming and sophisticated environment, potentially by implementing a dress code or modifying the decor to appeal to a broader demographic."
2,Enjoyed my veggie burger with fries. Service sucked the last 2 times. We had to flag down a waitress to get our refills. Next time we'll do take out to avoid tipping poor service,enjoyed my veggie burger with fries. service sucked the last 2 times. we had to flag down a waitress to get our refills. next time we'll do take out to avoid tipping poor service,"joy, neutral, annoyance","[INST] A customer left us a 2-star review: 'enjoyed my veggie burger with fries. service sucked the last 2 times. we had to flag down a waitress to get our refills. next time we'll do take out to avoid tipping poor service' The customer feels joy, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'enjoyed my veggie burger with fries. service sucked the last 2 times. we had to flag down a waitress to get our refills. next time we'll do take out to avoid tipping poor service' The customer feels joy, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, focus on enhancing the service aspect of your establishment. Here are some specific actions:

1. Proactive Service: Instead of waiting for customers to flag you down, make a point to check on tables regularly. This can help ensure that refills and any other needs are addressed promptly.

2. Training: Provide regular training for your staff to emphasize the importance of good customer service. This can include skills like active listening, empathy, and problem-solving.

3. Feedback Mechanism: Implement a feedback system where customers can easily share their experiences, both positive and negative. This will help you identify areas for improvement and address issues promptly."
2,"I've been to OHSO once with a friend and another time with a date.  I was excited to first go there due to their large arizona beer selection on tap.  Walking in, the place has a very industrial Arcadia look to it.  You could think of it as the Vig but with exposed cement board in the ceilings.  \n\nThe crowd is a nice mix, but I never got passed the vibe.  It feels like a neighborhood bar where everyone knows each others name, but I don't know anyone.  There doesn't feel like there's any energy to the place.  Looking at the food menu, it's uninspired.  My friend ate lunch there and said it was nothing that great.  \n\nThe thing I don't get is no happy hour.  Okay okay.. there's happy hour.. but it's until 5pm.  I don't work dental office hours and neither do most of my friends.\n\nWith so many other places offering a better vibe, food, and happy hour within a mile, I just don't think I'll be going back again.\n\nI can sum up the whole experience to what happened on our way out.  OHSO is like the candy jar my date and I saw when we walked out.  She was excited to see it and grabbed one.  A few seconds later she made this sour face when she found out it was black licorice.","i've been to ohso once with a friend and another time with a date. i was excited to first go there due to their large arizona beer selection on tap. walking in, the place has a very industrial arcadia look to it. you could think of it as the vig but with exposed cement board in the ceilings. n nthe crowd is a nice mix, but i never got passed the vibe. it feels like a neighborhood bar where everyone knows each others name, but i don't know anyone. there doesn't feel like there's any energy to the place. looking at the food menu, it's uninspired. my friend ate lunch there and said it was nothing that great. n nthe thing i don't get is no happy hour. okay okay.. there's happy hour.. but it's until 5pm. i don't work dental office hours and neither do most of my friends. n nwith so many other places offering a better vibe, food, and happy hour within a mile, i just don't think i'll be going back again. n ni can sum up the whole experience to what happened on our way out. ohso is like the candy jar my date and i saw when we walked out. she was excited to see it and grabbed one. a few seconds later she made this sour face when she found out it was black licorice.","excitement, neutral, approval","[INST] A customer left us a 2-star review: 'i've been to ohso once with a friend and another time with a date. i was excited to first go there due to their large arizona beer selection on tap. walking in, the place has a very industrial arcadia look to it. you could think of it as the vig but with exposed cement board in the ceilings. n nthe crowd is a nice mix, but i never got passed the vibe. it feels like a neighborhood bar where everyone knows each others name, but i don't know anyone. there doesn't feel like there's any energy to the place. looking at the food menu, it's uninspired. my friend ate lunch there and said it was nothing that great. n nthe thing i don't get is no happy hour. okay okay.. there's happy hour.. but it's until 5pm. i don't work dental office hours and neither do most of my friends. n nwith so many other places offering a better vibe, food, and happy hour within a mile, i just don't think i'll be going back again. n ni can sum up the whole experience to what happened on our way out. ohso is like the candy jar my date and i saw when we walked out. she was excited to see it and grabbed one. a few seconds later she made this sour face when she found out it was black licorice.' The customer feels excitement, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i've been to ohso once with a friend and another time with a date. i was excited to first go there due to their large arizona beer selection on tap. walking in, the place has a very industrial arcadia look to it. you could think of it as the vig but with exposed cement board in the ceilings. n nthe crowd is a nice mix, but i never got passed the vibe. it feels like a neighborhood bar where everyone knows each others name, but i don't know anyone. there doesn't feel like there's any energy to the place. looking at the food menu, it's uninspired. my friend ate lunch there and said it was nothing that great. n nthe thing i don't get is no happy hour. okay okay.. there's happy hour.. but it's until 5pm. i don't work dental office hours and neither do most of my friends. n nwith so many other places offering a better vibe, food, and happy hour within a mile, i just don't think i'll be going back again. n ni can sum up the whole experience to what happened on our way out. ohso is like the candy jar my date and i saw when we walked out. she was excited to see it and grabbed one. a few seconds later she made this sour face when she found out it was black licorice.' The customer feels excitement, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Enhance the atmosphere: The customer mentions the industrial arcadia look of the place, which they found uninspiring. Consider adding more decorative elements or a unique theme to create a more inviting and energetic ambiance.

2. Improve food offerings: The customer was unimpressed with the food menu, so offering more diverse and inspired dishes could help attract them and their friends back.

3. Extend happy hour hours: The customer found it inconvenient that happy hour ends at 5 PM, as they and their friends likely work outside of traditional dental office hours."
2,"I haven't sampled the entire menu, but for a place with pizza in the name, it's a bit lackluster. Decent bang for your buck though.\n\nGood heavy crust, not too spongy, not too tough. Way too much cheese, not nearly enough sauce and it was too bland. Good crisp veggies though.\n\nThey also have baklava which is pretty good, but not made in house which is probably why it's pretty good. \n\nHaven't tried the rest of the menu, doubt I will.","i haven't sampled the entire menu, but for a place with pizza in the name, it's a bit lackluster. decent bang for your buck though. n ngood heavy crust, not too spongy, not too tough. way too much cheese, not nearly enough sauce and it was too bland. good crisp veggies though. n nthey also have baklava which is pretty good, but not made in house which is probably why it's pretty good. n nhaven't tried the rest of the menu, doubt i will.","admiration, disapproval, confusion","[INST] A customer left us a 2-star review: 'i haven't sampled the entire menu, but for a place with pizza in the name, it's a bit lackluster. decent bang for your buck though. n ngood heavy crust, not too spongy, not too tough. way too much cheese, not nearly enough sauce and it was too bland. good crisp veggies though. n nthey also have baklava which is pretty good, but not made in house which is probably why it's pretty good. n nhaven't tried the rest of the menu, doubt i will.' The customer feels admiration, disapproval, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i haven't sampled the entire menu, but for a place with pizza in the name, it's a bit lackluster. decent bang for your buck though. n ngood heavy crust, not too spongy, not too tough. way too much cheese, not nearly enough sauce and it was too bland. good crisp veggies though. n nthey also have baklava which is pretty good, but not made in house which is probably why it's pretty good. n nhaven't tried the rest of the menu, doubt i will.' The customer feels admiration, disapproval, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve the pizza sauce-to-cheese ratio: The customer felt that there was too much cheese and not enough sauce, which may have contributed to the bland taste. We can adjust the recipe to ensure a better balance.

2. Enhance the pizza seasoning: The customer mentioned that the pizza was bland. We can experiment with different seasonings or sauces to add more flavor to our pizzas.

3. Provide more information about the menu: The customer mentioned that they haven't sampled the entire menu and are unsure about trying other items."
2,Music was awesome! Drinks were overpriced enough that I gave this place a two. Maybe that's par for Scottsdale but I don't think 18 dollars for a captain and coke and a double red stag and coke is acceptable.,music was awesome! drinks were overpriced enough that i gave this place a two. maybe that's par for scottsdale but i don't think 18 dollars for a captain and coke and a double red stag and coke is acceptable.,"admiration, disapproval, approval","[INST] A customer left us a 2-star review: 'music was awesome! drinks were overpriced enough that i gave this place a two. maybe that's par for scottsdale but i don't think 18 dollars for a captain and coke and a double red stag and coke is acceptable.' The customer feels admiration, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'music was awesome! drinks were overpriced enough that i gave this place a two. maybe that's par for scottsdale but i don't think 18 dollars for a captain and coke and a double red stag and coke is acceptable.' The customer feels admiration, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Acknowledge the positive feedback: Start by acknowledging the customer's appreciation for the music, as this is an aspect you can't control and is likely a strength of your establishment.

2. Address the concern: Address the issue of pricing by explaining the cost structure of your drinks, such as the quality of alcohol used, the size of the drinks, or any other factors that contribute to the price. Offer a solution, such as a happy hour special or a discount on their next visit to make the prices more acceptable."
2,So they're pretty friendly at this location.. They just rush you I'm sorry I don't have the menu memorized and sometimes I like to try new mixes. I asked the girl closing my bowl if the bowls got smaller she laughed and said not really. Then everyone in the prep line said no ma'am our bowls are the same size (like they're coached to say this ) I could barely see the rice and they drizzled on the sour cream. It was at That moment I wouldn't dare ask to add my avocado in fear they'd charge me a dollar for a corner spoon. Ps the rice was hard,so they're pretty friendly at this location.. they just rush you i'm sorry i don't have the menu memorized and sometimes i like to try new mixes. i asked the girl closing my bowl if the bowls got smaller she laughed and said not really. then everyone in the prep line said no ma'am our bowls are the same size like they're coached to say this i could barely see the rice and they drizzled on the sour cream. it was at that moment i wouldn't dare ask to add my avocado in fear they'd charge me a dollar for a corner spoon. ps the rice was hard,"neutral, amusement, disapproval","[INST] A customer left us a 2-star review: 'so they're pretty friendly at this location.. they just rush you i'm sorry i don't have the menu memorized and sometimes i like to try new mixes. i asked the girl closing my bowl if the bowls got smaller she laughed and said not really. then everyone in the prep line said no ma'am our bowls are the same size like they're coached to say this i could barely see the rice and they drizzled on the sour cream. it was at that moment i wouldn't dare ask to add my avocado in fear they'd charge me a dollar for a corner spoon. ps the rice was hard' The customer feels neutral, amusement, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'so they're pretty friendly at this location.. they just rush you i'm sorry i don't have the menu memorized and sometimes i like to try new mixes. i asked the girl closing my bowl if the bowls got smaller she laughed and said not really. then everyone in the prep line said no ma'am our bowls are the same size like they're coached to say this i could barely see the rice and they drizzled on the sour cream. it was at that moment i wouldn't dare ask to add my avocado in fear they'd charge me a dollar for a corner spoon. ps the rice was hard' The customer feels neutral, amusement, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Train staff on empathy and patience: Emphasize the importance of understanding and accommodating customers who may not have the menu memorized or who like to try new mixes.

2. Address portion sizes: Investigate the claim that the bowls are the same size and consider making adjustments if necessary to ensure customers feel they are receiving a fair portion.

3. Improve communication: Encourage staff to listen carefully to customer requests and respond in a respectful and helpful manner, rather than dismissing or laughing at their concerns."
2,Please see Mr Ghetto - Walmart on youtube before reading this review. The wally world featured on this video is cleaner and better stocked than the one in this location. You have to wade through the small army of lazy bums panhandling (saw one in a leather jacket one time) before getting to the store or back to your car every time! I avoid taking my family here for safety sake so i usually go here by myself. That's only if I really have to go here unless I want to drive the extra 10 min to go to a better walmart down Craig Road.,please see mr ghetto walmart on youtube before reading this review. the wally world featured on this video is cleaner and better stocked than the one in this location. you have to wade through the small army of lazy bums panhandling saw one in a leather jacket one time before getting to the store or back to your car every time! i avoid taking my family here for safety sake so i usually go here by myself. that's only if i really have to go here unless i want to drive the extra 10 min to go to a better walmart down craig road.,"neutral, approval, realization","[INST] A customer left us a 2-star review: 'please see mr ghetto walmart on youtube before reading this review. the wally world featured on this video is cleaner and better stocked than the one in this location. you have to wade through the small army of lazy bums panhandling saw one in a leather jacket one time before getting to the store or back to your car every time! i avoid taking my family here for safety sake so i usually go here by myself. that's only if i really have to go here unless i want to drive the extra 10 min to go to a better walmart down craig road.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'please see mr ghetto walmart on youtube before reading this review. the wally world featured on this video is cleaner and better stocked than the one in this location. you have to wade through the small army of lazy bums panhandling saw one in a leather jacket one time before getting to the store or back to your car every time! i avoid taking my family here for safety sake so i usually go here by myself. that's only if i really have to go here unless i want to drive the extra 10 min to go to a better walmart down craig road.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on addressing the following areas:

1. Store Cleanliness and Stock: Ensure the store is consistently clean and well-stocked to match or exceed the standards of other Walmart locations.

2. Safety and Security: Enhance safety measures, such as increased lighting, security personnel, or cameras in high-traffic areas to make customers feel safer.

3. Panhandling: Collaborate with local authorities to address panhandling in the area, ensuring a more pleasant shopping experience for customers.

4. Customer Service: Train staff to provide exceptional customer service, making customers feel valued and appreciated."
2,"First time here was a ok experience.  Tried the lunch buffet for $7.99 and kids are $3.99 drinks are extra.  Went straight to sushi bar and it was not special. We took all the spicy tuna and it took a long time before they made more.  There was no one at the sushi counter. A lot for snow birds type hardly any Asians other then workers. (You know what I mean)  They had the basic Chinese food stuff. What I like was the bacon wrap shrimp, orange chicken, sesame chicken and the spicy/ sour soup was actually good.  I will stick to my usual Asian buffet place..","first time here was a ok experience. tried the lunch buffet for 7.99 and kids are 3.99 drinks are extra. went straight to sushi bar and it was not special. we took all the spicy tuna and it took a long time before they made more. there was no one at the sushi counter. a lot for snow birds type hardly any asians other then workers. you know what i mean they had the basic chinese food stuff. what i like was the bacon wrap shrimp, orange chicken, sesame chicken and the spicy sour soup was actually good. i will stick to my usual asian buffet place..","approval, admiration, love","[INST] A customer left us a 2-star review: 'first time here was a ok experience. tried the lunch buffet for 7.99 and kids are 3.99 drinks are extra. went straight to sushi bar and it was not special. we took all the spicy tuna and it took a long time before they made more. there was no one at the sushi counter. a lot for snow birds type hardly any asians other then workers. you know what i mean they had the basic chinese food stuff. what i like was the bacon wrap shrimp, orange chicken, sesame chicken and the spicy sour soup was actually good. i will stick to my usual asian buffet place..' The customer feels approval, admiration, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'first time here was a ok experience. tried the lunch buffet for 7.99 and kids are 3.99 drinks are extra. went straight to sushi bar and it was not special. we took all the spicy tuna and it took a long time before they made more. there was no one at the sushi counter. a lot for snow birds type hardly any asians other then workers. you know what i mean they had the basic chinese food stuff. what i like was the bacon wrap shrimp, orange chicken, sesame chicken and the spicy sour soup was actually good. i will stick to my usual asian buffet place..' The customer feels approval, admiration, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staffing: Ensure there is adequate staffing at the sushi bar during peak hours to address customer requests promptly.

2. Sushi Quality and Variety: Improve the quality and variety of sushi offerings, particularly the spicy tuna, to meet customer expectations.

3. Cultural Diversity: Enhance the cultural diversity of the restaurant, particularly in terms of the food offerings, to cater to a broader customer base.

4. Value for Money: Review the pricing structure, especially for the lunch buffet, to ensure it offers good value for money."
2,"The scene reminds me of...a garage.  A garage with fairly rude servers and overstuffed patrons with nothing to say.  We waited ... And waited.  The menu had the basics- no problem there.  We waited. Oh, everything is made to order that is why it takes so long... Seriously that is what we were told.  Other reviewers say \""it is like their mothers used to make\"".  Sorry to hear your mom was a lousy cook.  And she must've been a grouch.  Yes the food is pretty bad.  Why people go here I can't understand.  I gave it three visits before passing judgement.  The verdict - AVOID.","the scene reminds me of...a garage. a garage with fairly rude servers and overstuffed patrons with nothing to say. we waited ... and waited. the menu had the basics no problem there. we waited. oh, everything is made to order that is why it takes so long... seriously that is what we were told. other reviewers say it is like their mothers used to make . sorry to hear your mom was a lousy cook. and she must've been a grouch. yes the food is pretty bad. why people go here i can't understand. i gave it three visits before passing judgement. the verdict avoid.","disappointment, remorse, sadness","[INST] A customer left us a 2-star review: 'the scene reminds me of...a garage. a garage with fairly rude servers and overstuffed patrons with nothing to say. we waited ... and waited. the menu had the basics no problem there. we waited. oh, everything is made to order that is why it takes so long... seriously that is what we were told. other reviewers say it is like their mothers used to make . sorry to hear your mom was a lousy cook. and she must've been a grouch. yes the food is pretty bad. why people go here i can't understand. i gave it three visits before passing judgement. the verdict avoid.' The customer feels disappointment, remorse, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the scene reminds me of...a garage. a garage with fairly rude servers and overstuffed patrons with nothing to say. we waited ... and waited. the menu had the basics no problem there. we waited. oh, everything is made to order that is why it takes so long... seriously that is what we were told. other reviewers say it is like their mothers used to make . sorry to hear your mom was a lousy cook. and she must've been a grouch. yes the food is pretty bad. why people go here i can't understand. i gave it three visits before passing judgement. the verdict avoid.' The customer feels disappointment, remorse, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on several key areas:

1. Environment: Enhance the ambiance to make it more inviting and less like a garage. This could involve improving lighting, decor, and seating arrangements.

2. Service: Train our staff to be more welcoming, polite, and attentive. They should aim to make customers feel valued and appreciated.

3. Wait Times: Reduce wait times by improving kitchen efficiency and communication with customers about wait times and order status.

4. Food Quality: Improve the quality of the food, focusing on taste, presentation, and consistency."
2,"The fry bread is good, but it is overpriced and the service is Horrible!  The fact that they gave a Giant Tip jar is hilarious, since they just take your money and call out your name when it's ready.   I guess you're tipping for the indifferent service that is border line rude and obnoxious.  Won't be going back.","the fry bread is good, but it is overpriced and the service is horrible! the fact that they gave a giant tip jar is hilarious, since they just take your money and call out your name when it's ready. i guess you're tipping for the indifferent service that is border line rude and obnoxious. won't be going back.","amusement, admiration, annoyance","[INST] A customer left us a 2-star review: 'the fry bread is good, but it is overpriced and the service is horrible! the fact that they gave a giant tip jar is hilarious, since they just take your money and call out your name when it's ready. i guess you're tipping for the indifferent service that is border line rude and obnoxious. won't be going back.' The customer feels amusement, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the fry bread is good, but it is overpriced and the service is horrible! the fact that they gave a giant tip jar is hilarious, since they just take your money and call out your name when it's ready. i guess you're tipping for the indifferent service that is border line rude and obnoxious. won't be going back.' The customer feels amusement, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can focus on the following areas:

1. **Pricing**: Review the pricing of our fry bread to ensure it is competitive and offers value to customers.

2. **Service**: Train our staff to provide friendly, attentive, and respectful service. This includes greeting customers warmly, addressing their needs promptly, and being courteous throughout the interaction.

3. **Communication**: Improve communication with customers, such as providing updates on order status and addressing any concerns or questions they may have in a timely and professional manner."
2,"Over the past few months, the service has gotten worse.  Upon reading some of the recent comments, I'm seeing the same issues with inconsistency.\n\nUsually there's something wrong with the order.  For example, we ordered the \""spot\"" chicken tonight with no bacon or onions and add avocado.   It came with bacon, onions and no avocado.  How do you mess that up?\n\nSometimes it'll come with a fries instead of a salad, even though the menu says it clearly comes with salad.    \n\nThe food is mediocre at best and when the order isn't right, it's just not worth it anymore.","over the past few months, the service has gotten worse. upon reading some of the recent comments, i'm seeing the same issues with inconsistency. n nusually there's something wrong with the order. for example, we ordered the spot chicken tonight with no bacon or onions and add avocado. it came with bacon, onions and no avocado. how do you mess that up? n nsometimes it'll come with a fries instead of a salad, even though the menu says it clearly comes with salad. n nthe food is mediocre at best and when the order isn't right, it's just not worth it anymore.","annoyance, disappointment, disapproval","[INST] A customer left us a 2-star review: 'over the past few months, the service has gotten worse. upon reading some of the recent comments, i'm seeing the same issues with inconsistency. n nusually there's something wrong with the order. for example, we ordered the spot chicken tonight with no bacon or onions and add avocado. it came with bacon, onions and no avocado. how do you mess that up? n nsometimes it'll come with a fries instead of a salad, even though the menu says it clearly comes with salad. n nthe food is mediocre at best and when the order isn't right, it's just not worth it anymore.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'over the past few months, the service has gotten worse. upon reading some of the recent comments, i'm seeing the same issues with inconsistency. n nusually there's something wrong with the order. for example, we ordered the spot chicken tonight with no bacon or onions and add avocado. it came with bacon, onions and no avocado. how do you mess that up? n nsometimes it'll come with a fries instead of a salad, even though the menu says it clearly comes with salad. n nthe food is mediocre at best and when the order isn't right, it's just not worth it anymore.' The customer feels annoyance, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issues: Respond to the review by acknowledging the customer's concerns about inconsistency in service and order errors. Apologize for the inconvenience caused and express empathy for their frustration.

2. Address specific complaints: Address the specific complaints about incorrect orders, such as the Spot Chicken order lacking avocado and coming with bacon and onions instead. Explain any changes in the menu or preparation process that may have contributed to the error."
2,"We went to this Bistro based on a recommendation. It wasn't very busy when we first went in & were able to put in an order right away. My friend & I both decided on the Rosemary Chicken Panini. Considering how busy it was (not too busy), it took a pretty long time to get our food.\n\nEach sandwich was served with a small portion of greens topped with their mustard vinaigrette. I don't care much for greens but I'd say that the mustard vinaigrette was the best thing on the plate. I will preface by saying that I had made a substitution to my sandwich (ordered it with pesto instead of sundried tomatoes) but it didn't matter much since it didn't have the taste of pesto anyway. I thought the garlic spread had a really strong flavor and there was way too much cheese. There was also an off taste to the sandwich ... I'm not sure what it was. After only a few bites, I was tired of it.\n\nThe cookies looked so tempting that even though I wasn't too impressed with my meal, I thought I'd give it a chance. Probably should've thought twice because it got busier at the cash register & they switched cashiers to someone who wasn't at all efficient. It wasn't worth the few dollars I paid or the 10 minutes I waited for it. I'm not sure if I'll be back here.","we went to this bistro based on a recommendation. it wasn't very busy when we first went in were able to put in an order right away. my friend i both decided on the rosemary chicken panini. considering how busy it was not too busy , it took a pretty long time to get our food. n neach sandwich was served with a small portion of greens topped with their mustard vinaigrette. i don't care much for greens but i'd say that the mustard vinaigrette was the best thing on the plate. i will preface by saying that i had made a substitution to my sandwich ordered it with pesto instead of sundried tomatoes but it didn't matter much since it didn't have the taste of pesto anyway. i thought the garlic spread had a really strong flavor and there was way too much cheese. there was also an off taste to the sandwich ... i'm not sure what it was. after only a few bites, i was tired of it. n nthe cookies looked so tempting that even though i wasn't too impressed with my meal, i thought i'd give it a chance. probably should've thought twice because it got busier at the cash register they switched cashiers to someone who wasn't at all efficient. it wasn't worth the few dollars i paid or the 10 minutes i waited for it. i'm not sure if i'll be back here.","neutral, approval, admiration","[INST] A customer left us a 2-star review: 'we went to this bistro based on a recommendation. it wasn't very busy when we first went in were able to put in an order right away. my friend i both decided on the rosemary chicken panini. considering how busy it was not too busy , it took a pretty long time to get our food. n neach sandwich was served with a small portion of greens topped with their mustard vinaigrette. i don't care much for greens but i'd say that the mustard vinaigrette was the best thing on the plate. i will preface by saying that i had made a substitution to my sandwich ordered it with pesto instead of sundried tomatoes but it didn't matter much since it didn't have the taste of pesto anyway. i thought the garlic spread had a really strong flavor and there was way too much cheese. there was also an off taste to the sandwich ... i'm not sure what it was. after only a few bites, i was tired of it. n nthe cookies looked so tempting that even though i wasn't too impressed with my meal, i thought i'd give it a chance. probably should've thought twice because it got busier at the cash register they switched cashiers to someone who wasn't at all efficient. it wasn't worth the few dollars i paid or the 10 minutes i waited for it. i'm not sure if i'll be back here.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'we went to this bistro based on a recommendation. it wasn't very busy when we first went in were able to put in an order right away. my friend i both decided on the rosemary chicken panini. considering how busy it was not too busy , it took a pretty long time to get our food. n neach sandwich was served with a small portion of greens topped with their mustard vinaigrette. i don't care much for greens but i'd say that the mustard vinaigrette was the best thing on the plate. i will preface by saying that i had made a substitution to my sandwich ordered it with pesto instead of sundried tomatoes but it didn't matter much since it didn't have the taste of pesto anyway. i thought the garlic spread had a really strong flavor and there was way too much cheese. there was also an off taste to the sandwich ... i'm not sure what it was. after only a few bites, i was tired of it. n nthe cookies looked so tempting that even though i wasn't too impressed with my meal, i thought i'd give it a chance. probably should've thought twice because it got busier at the cash register they switched cashiers to someone who wasn't at all efficient. it wasn't worth the few dollars i paid or the 10 minutes i waited for it. i'm not sure if i'll be back here.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Speed up food preparation: The customer mentioned that it took a long time to receive their food, even though the restaurant wasn't very busy. We can work on streamlining our kitchen processes to reduce wait times.

2. Ensure accurate orders: The customer felt that their substitution request for pesto instead of sundried tomatoes wasn't fulfilled, and the sandwich didn't have the taste of pesto. We should ensure that all orders are prepared accurately to meet customer expectations.

3. Balance flavors: The customer found the garlic spread and cheese overpowering in the sandwich."
2,"I've wanted to check out this restaurant for some time now.  I envisioned a vintage establishment with humble decor, home style American cuisine and decent service.\n\nI wasn't disappointed with the decor, the service was adequate but the food was not at all what I was expecting.  I ordered chicken fried steak sandwich and french fries.  What I got was a frozen breaded meat patty that was deep fried slapped on a bun and served greasy.  It was horrible.  I managed to choke it down, paid my bill, tipped appropriately and left.  I will never be back.\n\nThere are a lot of Mexican entrees on the menu, maybe those are better.  For what I got it was simply too expensive.","i've wanted to check out this restaurant for some time now. i envisioned a vintage establishment with humble decor, home style american cuisine and decent service. n ni wasn't disappointed with the decor, the service was adequate but the food was not at all what i was expecting. i ordered chicken fried steak sandwich and french fries. what i got was a frozen breaded meat patty that was deep fried slapped on a bun and served greasy. it was horrible. i managed to choke it down, paid my bill, tipped appropriately and left. i will never be back. n nthere are a lot of mexican entrees on the menu, maybe those are better. for what i got it was simply too expensive.","disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'i've wanted to check out this restaurant for some time now. i envisioned a vintage establishment with humble decor, home style american cuisine and decent service. n ni wasn't disappointed with the decor, the service was adequate but the food was not at all what i was expecting. i ordered chicken fried steak sandwich and french fries. what i got was a frozen breaded meat patty that was deep fried slapped on a bun and served greasy. it was horrible. i managed to choke it down, paid my bill, tipped appropriately and left. i will never be back. n nthere are a lot of mexican entrees on the menu, maybe those are better. for what i got it was simply too expensive.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i've wanted to check out this restaurant for some time now. i envisioned a vintage establishment with humble decor, home style american cuisine and decent service. n ni wasn't disappointed with the decor, the service was adequate but the food was not at all what i was expecting. i ordered chicken fried steak sandwich and french fries. what i got was a frozen breaded meat patty that was deep fried slapped on a bun and served greasy. it was horrible. i managed to choke it down, paid my bill, tipped appropriately and left. i will never be back. n nthere are a lot of mexican entrees on the menu, maybe those are better. for what i got it was simply too expensive.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on three key areas: food quality, menu accuracy, and staff training.

1. Food Quality: Improve the quality of the chicken fried steak sandwich by using fresh, high-quality ingredients and preparing it in-house rather than using frozen, breaded meat patties.

2. Menu Accuracy: Ensure that the menu accurately represents the dishes served, including their preparation methods and ingredients. This will help manage customer expectations and reduce the likelihood of disappointment.

3. Staff Training: Provide ongoing training for staff to ensure they have a thorough understanding of the menu, cooking techniques, and customer service skills."
2,"My guy is probably going to be upset that I'm dissing the Great Steak, but it was not my pick. I'm okay with compromising when he's that excited about it though. \n\nHe really wanted a Great Steak, which is technically a cheesesteak with lettuce and tomato. We just ordered one to split. I wasn't as excited about it as he was, but that's life.","my guy is probably going to be upset that i'm dissing the great steak, but it was not my pick. i'm okay with compromising when he's that excited about it though. n nhe really wanted a great steak, which is technically a cheesesteak with lettuce and tomato. we just ordered one to split. i wasn't as excited about it as he was, but that's life.","neutral, disapproval, disappointment","[INST] A customer left us a 2-star review: 'my guy is probably going to be upset that i'm dissing the great steak, but it was not my pick. i'm okay with compromising when he's that excited about it though. n nhe really wanted a great steak, which is technically a cheesesteak with lettuce and tomato. we just ordered one to split. i wasn't as excited about it as he was, but that's life.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'my guy is probably going to be upset that i'm dissing the great steak, but it was not my pick. i'm okay with compromising when he's that excited about it though. n nhe really wanted a great steak, which is technically a cheesesteak with lettuce and tomato. we just ordered one to split. i wasn't as excited about it as he was, but that's life.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Clarify menu items: Ensure that menu descriptions are clear and accurate, especially for unique items like the cheesesteak with lettuce and tomato.

2. Personalize recommendations: Train staff to ask about preferences and make personalized recommendations based on the customer's taste.

3. Offer options: Offer a variety of steak options, including traditional and unique preparations, to cater to different tastes.

4. Communicate accurately: Ensure that orders are accurately communicated to the kitchen to prevent mistakes."
2,"Coming from NYC where greasy Chinese food is on every block and at your door within minutes, Big Buddha lies pretty low on my fast food scale.\n\nI've only tried a handful of Chinese restaurants in Surprise and Big Buddha is by far my least favorite. I ordered the beef chow fun and garlic chicken on Saturday night and both were sub-par. \n\nThe beef chow fun was not good. The noodles stuck together and the veggies didn't seem fresh. It also tasted like someone just dunk a ton of soy sauce over the flat noodles. It was not appetizing at all.\n\nMy beau ordered the garlic chicken and it was not spicy whatsoever even though I asked them to make it spicy. \n\nIf you're looking for good Chinese food, I suggest Chen Wok. They're delicious and deliver!","coming from nyc where greasy chinese food is on every block and at your door within minutes, big buddha lies pretty low on my fast food scale. n ni've only tried a handful of chinese restaurants in surprise and big buddha is by far my least favorite. i ordered the beef chow fun and garlic chicken on saturday night and both were sub par. n nthe beef chow fun was not good. the noodles stuck together and the veggies didn't seem fresh. it also tasted like someone just dunk a ton of soy sauce over the flat noodles. it was not appetizing at all. n nmy beau ordered the garlic chicken and it was not spicy whatsoever even though i asked them to make it spicy. n nif you're looking for good chinese food, i suggest chen wok. they're delicious and deliver!","disappointment, disapproval, annoyance","[INST] A customer left us a 2-star review: 'coming from nyc where greasy chinese food is on every block and at your door within minutes, big buddha lies pretty low on my fast food scale. n ni've only tried a handful of chinese restaurants in surprise and big buddha is by far my least favorite. i ordered the beef chow fun and garlic chicken on saturday night and both were sub par. n nthe beef chow fun was not good. the noodles stuck together and the veggies didn't seem fresh. it also tasted like someone just dunk a ton of soy sauce over the flat noodles. it was not appetizing at all. n nmy beau ordered the garlic chicken and it was not spicy whatsoever even though i asked them to make it spicy. n nif you're looking for good chinese food, i suggest chen wok. they're delicious and deliver!' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'coming from nyc where greasy chinese food is on every block and at your door within minutes, big buddha lies pretty low on my fast food scale. n ni've only tried a handful of chinese restaurants in surprise and big buddha is by far my least favorite. i ordered the beef chow fun and garlic chicken on saturday night and both were sub par. n nthe beef chow fun was not good. the noodles stuck together and the veggies didn't seem fresh. it also tasted like someone just dunk a ton of soy sauce over the flat noodles. it was not appetizing at all. n nmy beau ordered the garlic chicken and it was not spicy whatsoever even though i asked them to make it spicy. n nif you're looking for good chinese food, i suggest chen wok. they're delicious and deliver!' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Big Buddha, we can take the following steps:

1. Improve the quality of the ingredients used, particularly in the Beef Chow Fun, to ensure the vegetables are fresh and the noodles do not stick together.
2. Pay attention to the taste balance in our dishes, especially the Beef Chow Fun, to avoid an overpowering soy sauce flavor.
3. Ensure that dishes are prepared according to customer requests, such as making the Garlic Chicken spicy as requested."
2,"I went to this restaurant once before and had an enjoyable experience. I realized that most of the experience consisted of alcoholic beverages, so this may have clouded my judgement. At the time, the restaurant also didn't have very many people. Tonight most restaurants were crowded, so we decided to come here. I ordered a grilled salmon plate, and it was okay. I love salmon, but left wishing for more flavor. Most of the vegetables were onions, which I thought was a bit odd. Even the fried rice was bland. This restaurant has a tepan section, so I was anticipating flavorful rice. I would give this restaurant a solid okay. On a positive note, the servers are very friendly.","i went to this restaurant once before and had an enjoyable experience. i realized that most of the experience consisted of alcoholic beverages, so this may have clouded my judgement. at the time, the restaurant also didn't have very many people. tonight most restaurants were crowded, so we decided to come here. i ordered a grilled salmon plate, and it was okay. i love salmon, but left wishing for more flavor. most of the vegetables were onions, which i thought was a bit odd. even the fried rice was bland. this restaurant has a tepan section, so i was anticipating flavorful rice. i would give this restaurant a solid okay. on a positive note, the servers are very friendly.","joy, realization, approval","[INST] A customer left us a 2-star review: 'i went to this restaurant once before and had an enjoyable experience. i realized that most of the experience consisted of alcoholic beverages, so this may have clouded my judgement. at the time, the restaurant also didn't have very many people. tonight most restaurants were crowded, so we decided to come here. i ordered a grilled salmon plate, and it was okay. i love salmon, but left wishing for more flavor. most of the vegetables were onions, which i thought was a bit odd. even the fried rice was bland. this restaurant has a tepan section, so i was anticipating flavorful rice. i would give this restaurant a solid okay. on a positive note, the servers are very friendly.' The customer feels joy, realization, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i went to this restaurant once before and had an enjoyable experience. i realized that most of the experience consisted of alcoholic beverages, so this may have clouded my judgement. at the time, the restaurant also didn't have very many people. tonight most restaurants were crowded, so we decided to come here. i ordered a grilled salmon plate, and it was okay. i love salmon, but left wishing for more flavor. most of the vegetables were onions, which i thought was a bit odd. even the fried rice was bland. this restaurant has a tepan section, so i was anticipating flavorful rice. i would give this restaurant a solid okay. on a positive note, the servers are very friendly.' The customer feels joy, realization, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Enhance the flavor profile of dishes, particularly the grilled salmon and fried rice, to meet the customer's expectations for more flavor.
2. Diversify the vegetable options served with the salmon plate to provide a more balanced and interesting side dish.
3. Improve the seasoning of the tepan section dishes, focusing on creating flavorful rice.
4. Consider offering non-alcoholic beverage options to cater to customers who may not be drinking alcohol.
5. Maintain the friendly and attentive service provided by your staff to ensure a positive overall dining experience."
2,"I went here with a couple of friends a while ago and honestly everything was mediocre at best. For the price, quality, and quantity there's a similar restaurant nearby that's way better. The service wasn't bad, and the presentation was typical. Just nothing special. I have no specific complaints, but nothing to brag about or remember, either.","i went here with a couple of friends a while ago and honestly everything was mediocre at best. for the price, quality, and quantity there's a similar restaurant nearby that's way better. the service wasn't bad, and the presentation was typical. just nothing special. i have no specific complaints, but nothing to brag about or remember, either.","neutral, disappointment, disapproval","[INST] A customer left us a 2-star review: 'i went here with a couple of friends a while ago and honestly everything was mediocre at best. for the price, quality, and quantity there's a similar restaurant nearby that's way better. the service wasn't bad, and the presentation was typical. just nothing special. i have no specific complaints, but nothing to brag about or remember, either.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i went here with a couple of friends a while ago and honestly everything was mediocre at best. for the price, quality, and quantity there's a similar restaurant nearby that's way better. the service wasn't bad, and the presentation was typical. just nothing special. i have no specific complaints, but nothing to brag about or remember, either.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially win them back, consider the following steps:

1. Acknowledge their feedback: Respond to the review, thank them for their feedback, and express your appreciation for their visit.

2. Offer a solution: Invite them to return for a complimentary meal or a discount on their next visit to try some new menu items and see if their experience improves.

3. Enhance the quality and variety of your offerings: Investigate the competitor they mentioned and see if there are any aspects of their service or menu that you can emulate or improve upon."
2,"Lifeless extra crispy wings and what must have been yesterdays leftover thighs and drumsticks in original, served at 10:30am. Its obvious KFC is Yum brand's red headed stepchild these days. . Seriously I've seen high school dissection projects with more appeal than those tortured nephilim inspired drumsticks, does the FDA actually approve this stuff for sale to people?\n\nThe colonel must be turning over faster than his bastardized legacy products, if you don't want an overprocessed pressed chicken patty between two lifeless bread buns you're in the wrong place, cause the chicken with bones in it isn't what KFC cares about these days. As authentic as that small government party that doesn't want anyone protesting their never ending government enforced cronyism.","lifeless extra crispy wings and what must have been yesterdays leftover thighs and drumsticks in original, served at 10 30am. its obvious kfc is yum brand's red headed stepchild these days. . seriously i've seen high school dissection projects with more appeal than those tortured nephilim inspired drumsticks, does the fda actually approve this stuff for sale to people? n nthe colonel must be turning over faster than his bastardized legacy products, if you don't want an overprocessed pressed chicken patty between two lifeless bread buns you're in the wrong place, cause the chicken with bones in it isn't what kfc cares about these days. as authentic as that small government party that doesn't want anyone protesting their never ending government enforced cronyism.","neutral, disapproval, confusion","[INST] A customer left us a 2-star review: 'lifeless extra crispy wings and what must have been yesterdays leftover thighs and drumsticks in original, served at 10 30am. its obvious kfc is yum brand's red headed stepchild these days. . seriously i've seen high school dissection projects with more appeal than those tortured nephilim inspired drumsticks, does the fda actually approve this stuff for sale to people? n nthe colonel must be turning over faster than his bastardized legacy products, if you don't want an overprocessed pressed chicken patty between two lifeless bread buns you're in the wrong place, cause the chicken with bones in it isn't what kfc cares about these days. as authentic as that small government party that doesn't want anyone protesting their never ending government enforced cronyism.' The customer feels neutral, disapproval, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'lifeless extra crispy wings and what must have been yesterdays leftover thighs and drumsticks in original, served at 10 30am. its obvious kfc is yum brand's red headed stepchild these days. . seriously i've seen high school dissection projects with more appeal than those tortured nephilim inspired drumsticks, does the fda actually approve this stuff for sale to people? n nthe colonel must be turning over faster than his bastardized legacy products, if you don't want an overprocessed pressed chicken patty between two lifeless bread buns you're in the wrong place, cause the chicken with bones in it isn't what kfc cares about these days. as authentic as that small government party that doesn't want anyone protesting their never ending government enforced cronyism.' The customer feels neutral, disapproval, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the customer's concerns: Respond to the review by acknowledging their dissatisfaction with the quality of the food they received. Apologize for their negative experience and express regret that their meal did not meet their expectations.

2. Investigate the issue: Look into the specific order to determine if there was an issue with the preparation or quality of the food. If there was a problem, take steps to address it and prevent it from happening again.

3. Offer a solution: Offer the customer a solution, such as a refund, replacement meal, or discount on their next visit."
2,"Outline: Very slow service, iffy food.\n\nOk, I gave it 4 tries. This time it really did it. \n\nI would give three stars for food. Here is why: I don't think it's anything great, but it's not too bad either. Although yesterday my husband refused to finish any of the dishes and my 3 year old is literally throwing up as I write this. Last night he had fried rice and soup (she hadn't eaten anything else for dinner - very slim chance of a coincidence).\n\nAll four times I've been there, it takes 40 minutes to an hour + to get done. And we are usually \""fast\"" eaters. We sit down, we know what we want, we eat, and we're out. We go out every day and don't have time to sit around and talk like some people do.\n\nOk, I can understand that also, but when it takes 10 minutes between asking for a check and actually getting one there is something wrong here. My husband had already left by then as my 3 year old had enough of sitting there that long. Good thing I paid with cash or I wouldn't be able to wait for another 10 minutes for them to run a card.\n\nAs much as I want to like it, I can't, and I won't be going back.","outline very slow service, iffy food. n nok, i gave it 4 tries. this time it really did it. n ni would give three stars for food. here is why i don't think it's anything great, but it's not too bad either. although yesterday my husband refused to finish any of the dishes and my 3 year old is literally throwing up as i write this. last night he had fried rice and soup she hadn't eaten anything else for dinner very slim chance of a coincidence . n nall four times i've been there, it takes 40 minutes to an hour to get done. and we are usually fast eaters. we sit down, we know what we want, we eat, and we're out. we go out every day and don't have time to sit around and talk like some people do. n nok, i can understand that also, but when it takes 10 minutes between asking for a check and actually getting one there is something wrong here. my husband had already left by then as my 3 year old had enough of sitting there that long. good thing i paid with cash or i wouldn't be able to wait for another 10 minutes for them to run a card. n nas much as i want to like it, i can't, and i won't be going back.","neutral, disapproval, approval","[INST] A customer left us a 2-star review: 'outline very slow service, iffy food. n nok, i gave it 4 tries. this time it really did it. n ni would give three stars for food. here is why i don't think it's anything great, but it's not too bad either. although yesterday my husband refused to finish any of the dishes and my 3 year old is literally throwing up as i write this. last night he had fried rice and soup she hadn't eaten anything else for dinner very slim chance of a coincidence . n nall four times i've been there, it takes 40 minutes to an hour to get done. and we are usually fast eaters. we sit down, we know what we want, we eat, and we're out. we go out every day and don't have time to sit around and talk like some people do. n nok, i can understand that also, but when it takes 10 minutes between asking for a check and actually getting one there is something wrong here. my husband had already left by then as my 3 year old had enough of sitting there that long. good thing i paid with cash or i wouldn't be able to wait for another 10 minutes for them to run a card. n nas much as i want to like it, i can't, and i won't be going back.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'outline very slow service, iffy food. n nok, i gave it 4 tries. this time it really did it. n ni would give three stars for food. here is why i don't think it's anything great, but it's not too bad either. although yesterday my husband refused to finish any of the dishes and my 3 year old is literally throwing up as i write this. last night he had fried rice and soup she hadn't eaten anything else for dinner very slim chance of a coincidence . n nall four times i've been there, it takes 40 minutes to an hour to get done. and we are usually fast eaters. we sit down, we know what we want, we eat, and we're out. we go out every day and don't have time to sit around and talk like some people do. n nok, i can understand that also, but when it takes 10 minutes between asking for a check and actually getting one there is something wrong here. my husband had already left by then as my 3 year old had enough of sitting there that long. good thing i paid with cash or i wouldn't be able to wait for another 10 minutes for them to run a card. n nas much as i want to like it, i can't, and i won't be going back.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Speed up service: Reduce the waiting time between ordering and receiving food, as well as between asking for the check and receiving it. This can be achieved by optimizing kitchen workflow, training staff to work efficiently, and improving communication between kitchen and waitstaff.

2. Food quality and safety: Investigate the issue with the fried rice and soup that caused the 3-year-old to become ill. This may involve reviewing food preparation procedures, sourcing, and storage to ensure food safety and quality."
2,"I stopped in here on my way to Cali hoping for something gluten free before my flight. It was pretty busy and only a couple overly stressed servers. It has a long bar, naturally as its Vegas, and then lots of little crammed in tables in booths with barely any room. \n\nMy server was nice enough to point out a few things she thought I could have. There wasn't a lot of confidence as to what was and wasn't gluten free. She asked the kitchen if I could have the nachos. They said yes but in retrospect I probably should have been more careful cause I could hear there was a pretty significant language barrier. \n\nSo I did go with the nachos which were pretty good. Chicken and a cilantro sauce along with the nacho cheese and jalape\u00f1os. There was a pretty good sized portion and I took some in a box with me for later. I never did end up feeling sick so I think the nachos are a safe bet here.\n\nOther notes, I did hear another customer complain of dirty silverware, mine was ok. Food came out in good time but not a lot of server attention in regards to filling water glasses or getting you anything else you might need. Price was pretty average for airport food. \n\nOverall, it's ok. I may try something different next time I'm in the airport.","i stopped in here on my way to cali hoping for something gluten free before my flight. it was pretty busy and only a couple overly stressed servers. it has a long bar, naturally as its vegas, and then lots of little crammed in tables in booths with barely any room. n nmy server was nice enough to point out a few things she thought i could have. there wasn't a lot of confidence as to what was and wasn't gluten free. she asked the kitchen if i could have the nachos. they said yes but in retrospect i probably should have been more careful cause i could hear there was a pretty significant language barrier. n nso i did go with the nachos which were pretty good. chicken and a cilantro sauce along with the nacho cheese and jalape u00f1os. there was a pretty good sized portion and i took some in a box with me for later. i never did end up feeling sick so i think the nachos are a safe bet here. n nother notes, i did hear another customer complain of dirty silverware, mine was ok. food came out in good time but not a lot of server attention in regards to filling water glasses or getting you anything else you might need. price was pretty average for airport food. n noverall, it's ok. i may try something different next time i'm in the airport.","neutral, optimism, approval","[INST] A customer left us a 2-star review: 'i stopped in here on my way to cali hoping for something gluten free before my flight. it was pretty busy and only a couple overly stressed servers. it has a long bar, naturally as its vegas, and then lots of little crammed in tables in booths with barely any room. n nmy server was nice enough to point out a few things she thought i could have. there wasn't a lot of confidence as to what was and wasn't gluten free. she asked the kitchen if i could have the nachos. they said yes but in retrospect i probably should have been more careful cause i could hear there was a pretty significant language barrier. n nso i did go with the nachos which were pretty good. chicken and a cilantro sauce along with the nacho cheese and jalape u00f1os. there was a pretty good sized portion and i took some in a box with me for later. i never did end up feeling sick so i think the nachos are a safe bet here. n nother notes, i did hear another customer complain of dirty silverware, mine was ok. food came out in good time but not a lot of server attention in regards to filling water glasses or getting you anything else you might need. price was pretty average for airport food. n noverall, it's ok. i may try something different next time i'm in the airport.' The customer feels neutral, optimism, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i stopped in here on my way to cali hoping for something gluten free before my flight. it was pretty busy and only a couple overly stressed servers. it has a long bar, naturally as its vegas, and then lots of little crammed in tables in booths with barely any room. n nmy server was nice enough to point out a few things she thought i could have. there wasn't a lot of confidence as to what was and wasn't gluten free. she asked the kitchen if i could have the nachos. they said yes but in retrospect i probably should have been more careful cause i could hear there was a pretty significant language barrier. n nso i did go with the nachos which were pretty good. chicken and a cilantro sauce along with the nacho cheese and jalape u00f1os. there was a pretty good sized portion and i took some in a box with me for later. i never did end up feeling sick so i think the nachos are a safe bet here. n nother notes, i did hear another customer complain of dirty silverware, mine was ok. food came out in good time but not a lot of server attention in regards to filling water glasses or getting you anything else you might need. price was pretty average for airport food. n noverall, it's ok. i may try something different next time i'm in the airport.' The customer feels neutral, optimism, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Training: Provide comprehensive training to staff on identifying and serving gluten-free options, ensuring they have confidence in their recommendations.

2. Communication: Improve communication with the kitchen staff to minimize language barriers and ensure accurate information is provided to customers.

3. Attention to Detail: Pay closer attention to customer needs, such as refilling water glasses and addressing any additional requests in a timely manner.

4. Cleanliness: Enhance cleanliness standards, particularly with regards to silverware, to maintain a high level of hygiene."
2,"Tasteless this visit for the lunch menu. Had to soak the tacos with sour cream, salsa, salt, and pepper. They were still lacking taste. Hopefully it was just the cook. Won't consider coming back anytime soon.","tasteless this visit for the lunch menu. had to soak the tacos with sour cream, salsa, salt, and pepper. they were still lacking taste. hopefully it was just the cook. won't consider coming back anytime soon.","optimism, neutral, desire","[INST] A customer left us a 2-star review: 'tasteless this visit for the lunch menu. had to soak the tacos with sour cream, salsa, salt, and pepper. they were still lacking taste. hopefully it was just the cook. won't consider coming back anytime soon.' The customer feels optimism, neutral, desire. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'tasteless this visit for the lunch menu. had to soak the tacos with sour cream, salsa, salt, and pepper. they were still lacking taste. hopefully it was just the cook. won't consider coming back anytime soon.' The customer feels optimism, neutral, desire. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the taste of our lunch menu items, particularly the tacos. This could involve adjusting seasonings, improving the quality of ingredients, or ensuring consistency in cooking. Additionally, we could offer complimentary taster portions to allow customers to sample dishes before ordering, or provide more flavor options for customization. Lastly, addressing the issue promptly and sincerely, acknowledging their feedback, and offering a future discount or complimentary item may help restore their confidence in our establishment."
2,"I've tried this place twice now.  The first time, I really loved their calamari appetizer.  The rest of the dinner a seafood pasta was just okay.  The second time, I ordered a chicken breast with asparagus in a cream sauce (alfredo) with a side of  Italian wedding soup.  The cream sauce was so bland that I had to dress it up with condiments on the table.  The soup was a big disappointment as well no flavor and too much orzo and not enough broth.  My husband had the lasagna and found it cheesy with very little meat.  With all the great reviews, I was willing to give it another try, but the price is not enough for me to try it a third.","i've tried this place twice now. the first time, i really loved their calamari appetizer. the rest of the dinner a seafood pasta was just okay. the second time, i ordered a chicken breast with asparagus in a cream sauce alfredo with a side of italian wedding soup. the cream sauce was so bland that i had to dress it up with condiments on the table. the soup was a big disappointment as well no flavor and too much orzo and not enough broth. my husband had the lasagna and found it cheesy with very little meat. with all the great reviews, i was willing to give it another try, but the price is not enough for me to try it a third.","disappointment, love, disapproval","[INST] A customer left us a 2-star review: 'i've tried this place twice now. the first time, i really loved their calamari appetizer. the rest of the dinner a seafood pasta was just okay. the second time, i ordered a chicken breast with asparagus in a cream sauce alfredo with a side of italian wedding soup. the cream sauce was so bland that i had to dress it up with condiments on the table. the soup was a big disappointment as well no flavor and too much orzo and not enough broth. my husband had the lasagna and found it cheesy with very little meat. with all the great reviews, i was willing to give it another try, but the price is not enough for me to try it a third.' The customer feels disappointment, love, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i've tried this place twice now. the first time, i really loved their calamari appetizer. the rest of the dinner a seafood pasta was just okay. the second time, i ordered a chicken breast with asparagus in a cream sauce alfredo with a side of italian wedding soup. the cream sauce was so bland that i had to dress it up with condiments on the table. the soup was a big disappointment as well no flavor and too much orzo and not enough broth. my husband had the lasagna and found it cheesy with very little meat. with all the great reviews, i was willing to give it another try, but the price is not enough for me to try it a third.' The customer feels disappointment, love, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistency: Ensure that the quality of dishes is consistent across all visits. This includes the calamari, which the customer enjoyed on their first visit but found other dishes less satisfying.

2. Taste and Seasoning: Pay close attention to the seasoning and flavor profiles of dishes, particularly the cream sauce Alfredo and the Italian wedding soup, which the customer found bland. Consider seeking feedback from staff or hiring a professional chef to review and improve recipes.

3. Portion Size: The customer mentioned that the lasagna had too much cheese and little meat."
2,"Had fried tofu, fried pork, peanut butter dumplings and eggplant. The fried foods were dry and tough. Pretty much every dish here can be found in a much better version elsewhere in Montreal. Only try this if you're desperate for Chinese. (The pickings are admittedly slim in this neighbourhood.)","had fried tofu, fried pork, peanut butter dumplings and eggplant. the fried foods were dry and tough. pretty much every dish here can be found in a much better version elsewhere in montreal. only try this if you're desperate for chinese. the pickings are admittedly slim in this neighbourhood.","neutral, approval, disapproval","[INST] A customer left us a 2-star review: 'had fried tofu, fried pork, peanut butter dumplings and eggplant. the fried foods were dry and tough. pretty much every dish here can be found in a much better version elsewhere in montreal. only try this if you're desperate for chinese. the pickings are admittedly slim in this neighbourhood.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'had fried tofu, fried pork, peanut butter dumplings and eggplant. the fried foods were dry and tough. pretty much every dish here can be found in a much better version elsewhere in montreal. only try this if you're desperate for chinese. the pickings are admittedly slim in this neighbourhood.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the quality and consistency of our fried dishes, particularly the tofu and pork. We could consider adjusting our cooking methods to ensure these items are tender and well-seasoned. Additionally, we might explore offering a more diverse menu that sets us apart from other Chinese restaurants in the neighborhood, potentially including unique or high-quality dishes that are hard to find elsewhere. Lastly, we could strive for better communication with customers about our offerings and their expectations, to ensure we meet their needs and exceed their expectations."
2,"I am not a big fan of Las Vegas shows because they do not interest me.  Mystere is the first cirque du soleil show I've been to and that's only because my gf took me here for my birthday. After watching the show I had a real conundrum about writing a review for this show because cirque fan boys can construe my opinion controversial. \n\nLas Vegas is a town for people to come to spend money to get entertained, so my review will primarily focus on the value proposition of the ciruqe shows. Is this show worth spending $100-150 for 90 minutes? No. There isn't any unique acrobatic material in this show that isn't available on the Internet or on tv shows like America's got talent. The filler part before the next act of the show is being prepared is really not that funny.  I will not go into details about the show since it my spoil the show for some. I think I can get more entertainment out at a movie theater for $10. \n\nI honestly think that ciruqe shows are a scam created by casino industry to get more money out of people's pockets.","i am not a big fan of las vegas shows because they do not interest me. mystere is the first cirque du soleil show i've been to and that's only because my gf took me here for my birthday. after watching the show i had a real conundrum about writing a review for this show because cirque fan boys can construe my opinion controversial. n nlas vegas is a town for people to come to spend money to get entertained, so my review will primarily focus on the value proposition of the ciruqe shows. is this show worth spending 100 150 for 90 minutes? no. there isn't any unique acrobatic material in this show that isn't available on the internet or on tv shows like america's got talent. the filler part before the next act of the show is being prepared is really not that funny. i will not go into details about the show since it my spoil the show for some. i think i can get more entertainment out at a movie theater for 10. n ni honestly think that ciruqe shows are a scam created by casino industry to get more money out of people's pockets.","disapproval, confusion, neutral","[INST] A customer left us a 2-star review: 'i am not a big fan of las vegas shows because they do not interest me. mystere is the first cirque du soleil show i've been to and that's only because my gf took me here for my birthday. after watching the show i had a real conundrum about writing a review for this show because cirque fan boys can construe my opinion controversial. n nlas vegas is a town for people to come to spend money to get entertained, so my review will primarily focus on the value proposition of the ciruqe shows. is this show worth spending 100 150 for 90 minutes? no. there isn't any unique acrobatic material in this show that isn't available on the internet or on tv shows like america's got talent. the filler part before the next act of the show is being prepared is really not that funny. i will not go into details about the show since it my spoil the show for some. i think i can get more entertainment out at a movie theater for 10. n ni honestly think that ciruqe shows are a scam created by casino industry to get more money out of people's pockets.' The customer feels disapproval, confusion, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i am not a big fan of las vegas shows because they do not interest me. mystere is the first cirque du soleil show i've been to and that's only because my gf took me here for my birthday. after watching the show i had a real conundrum about writing a review for this show because cirque fan boys can construe my opinion controversial. n nlas vegas is a town for people to come to spend money to get entertained, so my review will primarily focus on the value proposition of the ciruqe shows. is this show worth spending 100 150 for 90 minutes? no. there isn't any unique acrobatic material in this show that isn't available on the internet or on tv shows like america's got talent. the filler part before the next act of the show is being prepared is really not that funny. i will not go into details about the show since it my spoil the show for some. i think i can get more entertainment out at a movie theater for 10. n ni honestly think that ciruqe shows are a scam created by casino industry to get more money out of people's pockets.' The customer feels disapproval, confusion, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following:

1. Offer a more diverse range of shows to cater to a wider audience, including those less interested in traditional circus-style performances.
2. Enhance the value proposition by providing competitive pricing or special offers, such as discounts for repeat customers or group bookings.
3. Improve the pre-show and intermission entertainment to make it more engaging and less filler-like.
4. Highlight the unique aspects of Mystere, emphasizing the originality and exclusivity of the acrobatic acts that cannot be found on television or other platforms."
2,"I tried this takeaway for the first time last Monday. I had the Kung Po chicken, but won't be having it again. The chicken was breaded, and the sauce was sticky like a sweet and sour sauce, definitely not authentic Chinese that I was hoping for and it costs more than I expected.  :( Head to takeaway shops on Leith Walk instead.","i tried this takeaway for the first time last monday. i had the kung po chicken, but won't be having it again. the chicken was breaded, and the sauce was sticky like a sweet and sour sauce, definitely not authentic chinese that i was hoping for and it costs more than i expected. head to takeaway shops on leith walk instead.","neutral, disappointment, disapproval","[INST] A customer left us a 2-star review: 'i tried this takeaway for the first time last monday. i had the kung po chicken, but won't be having it again. the chicken was breaded, and the sauce was sticky like a sweet and sour sauce, definitely not authentic chinese that i was hoping for and it costs more than i expected. head to takeaway shops on leith walk instead.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i tried this takeaway for the first time last monday. i had the kung po chicken, but won't be having it again. the chicken was breaded, and the sauce was sticky like a sweet and sour sauce, definitely not authentic chinese that i was hoping for and it costs more than i expected. head to takeaway shops on leith walk instead.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can consider the following steps:

1. Authenticity: Research and implement authentic Chinese recipes for dishes like Kung Po Chicken, ensuring the taste and presentation align with traditional Chinese cuisine.

2. Breading: Reduce the amount of breading on the chicken to make it less noticeable and more in line with a traditional Chinese dish.

3. Sauce: Adjust the sauce recipe to be less sweet and more savory, aiming for a balance that better suits customer preferences.

4. Cost: Review the pricing of our Kung Po Chicken dish to ensure it is competitive with other takeaway shops in the Leith Walk area."
2,So after the billet bar finally closed Bar 350 popped up and I hoped they would get away from the wannabe biker bar that billet was and the wannabe crowd that always hung out there.  Unfortunately my hopes are not going to come true.  Inside not much has changed and the crowd is still the same as well from what I saw on Sunday.  I hope this changes eventually cause it's a great location right across from RnR and the prices for drinks are cheap.,so after the billet bar finally closed bar 350 popped up and i hoped they would get away from the wannabe biker bar that billet was and the wannabe crowd that always hung out there. unfortunately my hopes are not going to come true. inside not much has changed and the crowd is still the same as well from what i saw on sunday. i hope this changes eventually cause it's a great location right across from rnr and the prices for drinks are cheap.,"optimism, disappointment, disapproval","[INST] A customer left us a 2-star review: 'so after the billet bar finally closed bar 350 popped up and i hoped they would get away from the wannabe biker bar that billet was and the wannabe crowd that always hung out there. unfortunately my hopes are not going to come true. inside not much has changed and the crowd is still the same as well from what i saw on sunday. i hope this changes eventually cause it's a great location right across from rnr and the prices for drinks are cheap.' The customer feels optimism, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'so after the billet bar finally closed bar 350 popped up and i hoped they would get away from the wannabe biker bar that billet was and the wannabe crowd that always hung out there. unfortunately my hopes are not going to come true. inside not much has changed and the crowd is still the same as well from what i saw on sunday. i hope this changes eventually cause it's a great location right across from rnr and the prices for drinks are cheap.' The customer feels optimism, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Ambiance: Address the customer's concerns about the bar's atmosphere by making efforts to create a more welcoming and inclusive environment. This could involve updating the decor, playing a more diverse selection of music, and encouraging a more diverse clientele.

2. Crowd: Encourage a more diverse crowd by implementing strategies such as hosting events that attract a wider demographic, offering promotions or discounts to attract new customers, and actively promoting the bar to a broader audience.

3. Service: Ensure that all staff members are trained to provide excellent customer service, including being attentive, friendly, and professional."
2,"Not at all what was expected. The website leads you to believe bit is a gourmet bakery and breakfast place, when in reality it is a run of the mill mediocre sandwich shop.","not at all what was expected. the website leads you to believe bit is a gourmet bakery and breakfast place, when in reality it is a run of the mill mediocre sandwich shop.","disappointment, disapproval, neutral","[INST] A customer left us a 2-star review: 'not at all what was expected. the website leads you to believe bit is a gourmet bakery and breakfast place, when in reality it is a run of the mill mediocre sandwich shop.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'not at all what was expected. the website leads you to believe bit is a gourmet bakery and breakfast place, when in reality it is a run of the mill mediocre sandwich shop.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we could consider the following steps:

1. Clarify the nature of our establishment: Update our website and marketing materials to more accurately reflect the type of food we offer, emphasizing our unique gourmet bakery and breakfast items while also highlighting our sandwich options.

2. Enhance the presentation of our food: Improve the visual appeal of our dishes, making them more enticing and in line with the expectations set by our branding.

3. Train staff on product knowledge: Ensure that our staff are well-versed in the menu items, so they can effectively communicate the quality and uniqueness of our offerings to customers."
2,"I had some pretty high expectations for this buffet and i was disappointed. For the price 30 per person on a weekday and considering this buffets' location i expect better. The food was just OK. Some of the highlights I had were the already pealed shrimp, prime rib and some of the pasta's. Some of the low lights, the Chinese food, the sushi and the desserts. Chinese food was crap, the sushi was sub par although there was a large selection. The dessert stations looked nice but the food itself wasn't good. And now for the BIGGEST low light. The crab legs. I had some high expectations for them, including love when i saw that they were already cracked open and all you needed was your fork so that you could just remove the meat and eat. The problem....they were frozen solid. I took two legs and let them rest a few mins figuring they would thaw out and be ok...they were too far gone frozen. Honestly just crappy. I was very disappointed with the whole thing especially for the place and the price.","i had some pretty high expectations for this buffet and i was disappointed. for the price 30 per person on a weekday and considering this buffets' location i expect better. the food was just ok. some of the highlights i had were the already pealed shrimp, prime rib and some of the pasta's. some of the low lights, the chinese food, the sushi and the desserts. chinese food was crap, the sushi was sub par although there was a large selection. the dessert stations looked nice but the food itself wasn't good. and now for the biggest low light. the crab legs. i had some high expectations for them, including love when i saw that they were already cracked open and all you needed was your fork so that you could just remove the meat and eat. the problem....they were frozen solid. i took two legs and let them rest a few mins figuring they would thaw out and be ok...they were too far gone frozen. honestly just crappy. i was very disappointed with the whole thing especially for the place and the price.","disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'i had some pretty high expectations for this buffet and i was disappointed. for the price 30 per person on a weekday and considering this buffets' location i expect better. the food was just ok. some of the highlights i had were the already pealed shrimp, prime rib and some of the pasta's. some of the low lights, the chinese food, the sushi and the desserts. chinese food was crap, the sushi was sub par although there was a large selection. the dessert stations looked nice but the food itself wasn't good. and now for the biggest low light. the crab legs. i had some high expectations for them, including love when i saw that they were already cracked open and all you needed was your fork so that you could just remove the meat and eat. the problem....they were frozen solid. i took two legs and let them rest a few mins figuring they would thaw out and be ok...they were too far gone frozen. honestly just crappy. i was very disappointed with the whole thing especially for the place and the price.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i had some pretty high expectations for this buffet and i was disappointed. for the price 30 per person on a weekday and considering this buffets' location i expect better. the food was just ok. some of the highlights i had were the already pealed shrimp, prime rib and some of the pasta's. some of the low lights, the chinese food, the sushi and the desserts. chinese food was crap, the sushi was sub par although there was a large selection. the dessert stations looked nice but the food itself wasn't good. and now for the biggest low light. the crab legs. i had some high expectations for them, including love when i saw that they were already cracked open and all you needed was your fork so that you could just remove the meat and eat. the problem....they were frozen solid. i took two legs and let them rest a few mins figuring they would thaw out and be ok...they were too far gone frozen. honestly just crappy. i was very disappointed with the whole thing especially for the place and the price.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of food: Enhance the quality of the Chinese food, sushi, and desserts, particularly the Chinese food and sushi, as they were specifically mentioned as disappointing.

2. Food preparation: Ensure that the crab legs are properly thawed and cooked before serving, as they were found to be frozen solid.

3. Value for money: Review the pricing strategy, especially for weekday buffets, to ensure it is competitive and justifies the quality of food offered."
2,"Expensive for what you get.  We had a 2 for 1 voucher for the gondola ride, because we were staying at the Venetian Hotel.  I don't know that we would have done it otherwise.  We went first thing in the morning and got 3 tickets. We were told by the woman that our time was 12:30.  We thought that was a long time since it was 10-something, so we wandered over to the Palazzo to waste some time.  When we got to the line at 12:15pm, we gave them our tickets and they said we were late.  The tickets said 11:30am.  The woman had told me 12:30pm repeatedly.  At least the people in line honored our tickets, but I was NOT impressed.  We watched the other groups get in their boats (4 people max) and realized that the gondola drivers are drastically different.  Some sing, some suck.  We were hoping to get a really friendly singing one. Yes, they are all supposed to sing, but some are light years better than others.  We were unlucky.  Our gondola driver was unfriendly and grumpy.  He sang one song poorly.  \n\nIt's a cool idea.  We did our ride inside.  If I were you, I'd do the outside one and hope for a better driver.  \n\nMaybe just watch from the sidelines and save up for the real thing in Italy?","expensive for what you get. we had a 2 for 1 voucher for the gondola ride, because we were staying at the venetian hotel. i don't know that we would have done it otherwise. we went first thing in the morning and got 3 tickets. we were told by the woman that our time was 12 30. we thought that was a long time since it was 10 something, so we wandered over to the palazzo to waste some time. when we got to the line at 12 15pm, we gave them our tickets and they said we were late. the tickets said 11 30am. the woman had told me 12 30pm repeatedly. at least the people in line honored our tickets, but i was not impressed. we watched the other groups get in their boats 4 people max and realized that the gondola drivers are drastically different. some sing, some suck. we were hoping to get a really friendly singing one. yes, they are all supposed to sing, but some are light years better than others. we were unlucky. our gondola driver was unfriendly and grumpy. he sang one song poorly. n nit's a cool idea. we did our ride inside. if i were you, i'd do the outside one and hope for a better driver. n nmaybe just watch from the sidelines and save up for the real thing in italy?","neutral, confusion, realization","[INST] A customer left us a 2-star review: 'expensive for what you get. we had a 2 for 1 voucher for the gondola ride, because we were staying at the venetian hotel. i don't know that we would have done it otherwise. we went first thing in the morning and got 3 tickets. we were told by the woman that our time was 12 30. we thought that was a long time since it was 10 something, so we wandered over to the palazzo to waste some time. when we got to the line at 12 15pm, we gave them our tickets and they said we were late. the tickets said 11 30am. the woman had told me 12 30pm repeatedly. at least the people in line honored our tickets, but i was not impressed. we watched the other groups get in their boats 4 people max and realized that the gondola drivers are drastically different. some sing, some suck. we were hoping to get a really friendly singing one. yes, they are all supposed to sing, but some are light years better than others. we were unlucky. our gondola driver was unfriendly and grumpy. he sang one song poorly. n nit's a cool idea. we did our ride inside. if i were you, i'd do the outside one and hope for a better driver. n nmaybe just watch from the sidelines and save up for the real thing in italy?' The customer feels neutral, confusion, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'expensive for what you get. we had a 2 for 1 voucher for the gondola ride, because we were staying at the venetian hotel. i don't know that we would have done it otherwise. we went first thing in the morning and got 3 tickets. we were told by the woman that our time was 12 30. we thought that was a long time since it was 10 something, so we wandered over to the palazzo to waste some time. when we got to the line at 12 15pm, we gave them our tickets and they said we were late. the tickets said 11 30am. the woman had told me 12 30pm repeatedly. at least the people in line honored our tickets, but i was not impressed. we watched the other groups get in their boats 4 people max and realized that the gondola drivers are drastically different. some sing, some suck. we were hoping to get a really friendly singing one. yes, they are all supposed to sing, but some are light years better than others. we were unlucky. our gondola driver was unfriendly and grumpy. he sang one song poorly. n nit's a cool idea. we did our ride inside. if i were you, i'd do the outside one and hope for a better driver. n nmaybe just watch from the sidelines and save up for the real thing in italy?' The customer feels neutral, confusion, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following issues:

1. Clarify ticket times: Ensure that ticket times are accurate and communicated clearly to avoid confusion.

2. Improve staff training: Train staff to handle customer inquiries effectively and ensure they provide consistent and accurate information.

3. Enhance gondola driver performance: Provide additional training for gondola drivers to improve their singing abilities and overall demeanor.

4. Offer outdoor gondola rides: Offer more outdoor gondola rides to provide a more authentic experience and potentially attract customers who are willing to pay more for a better experience."
2,The only reason I keep going back here is because my kid is addicted to the smoothies.  The kitchen is not very clean and just looks gross. All of the food is microwaved pretty much so it isn't that good.  But it is a pretty cheap reward for my kids after her therapy on Friday's so that's ok. They do have a lot of specials on food and smoothies which is nice.,the only reason i keep going back here is because my kid is addicted to the smoothies. the kitchen is not very clean and just looks gross. all of the food is microwaved pretty much so it isn't that good. but it is a pretty cheap reward for my kids after her therapy on friday's so that's ok. they do have a lot of specials on food and smoothies which is nice.,"neutral, annoyance, disapproval","[INST] A customer left us a 2-star review: 'the only reason i keep going back here is because my kid is addicted to the smoothies. the kitchen is not very clean and just looks gross. all of the food is microwaved pretty much so it isn't that good. but it is a pretty cheap reward for my kids after her therapy on friday's so that's ok. they do have a lot of specials on food and smoothies which is nice.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the only reason i keep going back here is because my kid is addicted to the smoothies. the kitchen is not very clean and just looks gross. all of the food is microwaved pretty much so it isn't that good. but it is a pretty cheap reward for my kids after her therapy on friday's so that's ok. they do have a lot of specials on food and smoothies which is nice.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Cleanliness: Enhance the cleanliness of the kitchen and dining area to create a more inviting and hygienic environment.

2. Food Quality: Improve the quality of the food, particularly by reducing the use of microwaves and focusing on fresh, high-quality ingredients.

3. Communication: Consider informing customers about the preparation methods of their food, as some may appreciate knowing that their meals are freshly cooked rather than microwaved."
2,"Not sure about this place and its amazing reviews.  The service was slow and food came out cold.  We got a pizza and burger both came out super cold, it took so long that we didn't even send it back because we were starving.  Might do a retry but nothing was so amazing that made me want to go back.","not sure about this place and its amazing reviews. the service was slow and food came out cold. we got a pizza and burger both came out super cold, it took so long that we didn't even send it back because we were starving. might do a retry but nothing was so amazing that made me want to go back.","admiration, disappointment, disapproval","[INST] A customer left us a 2-star review: 'not sure about this place and its amazing reviews. the service was slow and food came out cold. we got a pizza and burger both came out super cold, it took so long that we didn't even send it back because we were starving. might do a retry but nothing was so amazing that made me want to go back.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'not sure about this place and its amazing reviews. the service was slow and food came out cold. we got a pizza and burger both came out super cold, it took so long that we didn't even send it back because we were starving. might do a retry but nothing was so amazing that made me want to go back.' The customer feels admiration, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Speed up service: Address the issue of slow service to ensure customers don't have to wait excessively for their orders.

2. Food temperature: Ensure that food is served hot and at the appropriate temperature to maintain quality and taste.

3. Communication: Improve communication with customers about order preparation times and any delays that may occur.

4. Follow-up: Reach out to the customer to apologize for their experience and offer a complimentary meal or discount on their next visit to encourage them to return."
2,"I should've written this review ages ago! For awhile I thought that this place was pretty good, but then I got a car wash over at Octopus on University. I then realized how good of a wash I should have been getting. Since then I haven't gone back. When Mermaid has a crazy deal, it's ok for the price. Otherwise I wouldn't recommend it. They just don't clean the interior as well as Octopus. Every employee I've dealt with is very, very nice though.","i should've written this review ages ago! for awhile i thought that this place was pretty good, but then i got a car wash over at octopus on university. i then realized how good of a wash i should have been getting. since then i haven't gone back. when mermaid has a crazy deal, it's ok for the price. otherwise i wouldn't recommend it. they just don't clean the interior as well as octopus. every employee i've dealt with is very, very nice though.","realization, disapproval, admiration","[INST] A customer left us a 2-star review: 'i should've written this review ages ago! for awhile i thought that this place was pretty good, but then i got a car wash over at octopus on university. i then realized how good of a wash i should have been getting. since then i haven't gone back. when mermaid has a crazy deal, it's ok for the price. otherwise i wouldn't recommend it. they just don't clean the interior as well as octopus. every employee i've dealt with is very, very nice though.' The customer feels realization, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i should've written this review ages ago! for awhile i thought that this place was pretty good, but then i got a car wash over at octopus on university. i then realized how good of a wash i should have been getting. since then i haven't gone back. when mermaid has a crazy deal, it's ok for the price. otherwise i wouldn't recommend it. they just don't clean the interior as well as octopus. every employee i've dealt with is very, very nice though.' The customer feels realization, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your car wash, consider focusing on the following areas:

1. Improve interior cleaning: The customer mentioned that the interior cleaning at Octopus on University is better than at your establishment. Investigate ways to enhance your interior cleaning process to match or surpass the competition.

2. Offer competitive pricing: The customer mentioned that they only return when there's a good deal at your car wash. Consider offering more frequent deals or competitive pricing to encourage repeat business.

3. Maintain a high level of customer service: The customer appreciated the friendly and nice employees they encountered. Continue to prioritize excellent customer service to create a positive experience for all customers."
2,"I have been back a couple of time and really need to downgrade my original review.  The service has been sketchy at best, and the last visit my son's chicken sandwich was basically inedible (I often think he is a bit too picky about how the food should be - but in this case, I completely agreed - it was over-breaded and over-cooked with scrawny chicken pieces - he went home and made something else to eat).","i have been back a couple of time and really need to downgrade my original review. the service has been sketchy at best, and the last visit my son's chicken sandwich was basically inedible i often think he is a bit too picky about how the food should be but in this case, i completely agreed it was over breaded and over cooked with scrawny chicken pieces he went home and made something else to eat .","approval, neutral, disappointment","[INST] A customer left us a 2-star review: 'i have been back a couple of time and really need to downgrade my original review. the service has been sketchy at best, and the last visit my son's chicken sandwich was basically inedible i often think he is a bit too picky about how the food should be but in this case, i completely agreed it was over breaded and over cooked with scrawny chicken pieces he went home and made something else to eat .' The customer feels approval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i have been back a couple of time and really need to downgrade my original review. the service has been sketchy at best, and the last visit my son's chicken sandwich was basically inedible i often think he is a bit too picky about how the food should be but in this case, i completely agreed it was over breaded and over cooked with scrawny chicken pieces he went home and made something else to eat .' The customer feels approval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistency in Service: Ensure that our service is reliable and consistent, regardless of the number of visits.

2. Food Quality: Improve the quality of the food, particularly the chicken sandwich, by addressing issues such as over-breading and undercooking. This could involve adjusting cooking times or recipes, or sourcing better quality ingredients.

3. Communication: Reach out to the customer to acknowledge their feedback and express our commitment to improving their experience in the future. Offer a complimentary meal or discount on their next visit as a gesture of goodwill."
2,"The decor and vibe are way classier than the Peoria location, however the service is a bit lacking. It's large, clean, and has indoor and outdoor seating, but it definitely is suited for the Old Town Scottsdale crowd. Their menu is pricier and more upscale than the Peoria location, as well.","the decor and vibe are way classier than the peoria location, however the service is a bit lacking. it's large, clean, and has indoor and outdoor seating, but it definitely is suited for the old town scottsdale crowd. their menu is pricier and more upscale than the peoria location, as well.","neutral, disapproval, disappointment","[INST] A customer left us a 2-star review: 'the decor and vibe are way classier than the peoria location, however the service is a bit lacking. it's large, clean, and has indoor and outdoor seating, but it definitely is suited for the old town scottsdale crowd. their menu is pricier and more upscale than the peoria location, as well.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the decor and vibe are way classier than the peoria location, however the service is a bit lacking. it's large, clean, and has indoor and outdoor seating, but it definitely is suited for the old town scottsdale crowd. their menu is pricier and more upscale than the peoria location, as well.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing our service quality in the following ways:

1. Staff Training: Ensure our staff is well-trained to provide exceptional customer service, understanding the importance of a welcoming and attentive demeanor.

2. Consistent Service: Strive for consistency in service across all locations, ensuring that the level of service matches the quality of the decor and vibe.

3. Personalized Attention: Encourage staff to engage with customers, asking for feedback, and addressing any concerns promptly and professionally."
2,"Not so much a liberal approach to reporting as a brainless attempt to convey \""news,\"" New Times has continued to disappoint and frustrate me on a weekly basis. So, why do I subject myself to the pain of this paper? Usually, only two things [garnering it the two stars]: Savage Love and the Night&Day. The former keeps me informed (and sometimes offers new ideas to keep that spark going ;) ) while the latter gives me something to plan on doing over the weekend. Honestly, it was N&D that turned me on to Cazwell. Some times the restaurant and movie reviews aren't painful. Otherwise, there is no worthwhile content in this paper. That, and I feel I've been duped by their fabricated stories a few too many times and you're wasting your time; you're not The Onion and are wasting our time if you think you are.\n\nWhile I consider myself left-of-center, New Times just dives off the deep end without its inflatable floatation devices. I'm not member of Sheriff Joe's fan club, but I don't view him as a serpentine demon. And while I admitted up front that the sex column piques my interest, the avalanche of provocative advertising is too much at times. I don't want to think my sushi has been in contact with a naked person, thank you very much.\n\nWhen we buy a house that has a little more property and I can start my garden, New Times will be part of that process. It will do wonders to keep the weeds at bay.","not so much a liberal approach to reporting as a brainless attempt to convey news, new times has continued to disappoint and frustrate me on a weekly basis. so, why do i subject myself to the pain of this paper? usually, only two things garnering it the two stars savage love and the night day. the former keeps me informed and sometimes offers new ideas to keep that spark going while the latter gives me something to plan on doing over the weekend. honestly, it was n d that turned me on to cazwell. some times the restaurant and movie reviews aren't painful. otherwise, there is no worthwhile content in this paper. that, and i feel i've been duped by their fabricated stories a few too many times and you're wasting your time you're not the onion and are wasting our time if you think you are. n nwhile i consider myself left of center, new times just dives off the deep end without its inflatable floatation devices. i'm not member of sheriff joe's fan club, but i don't view him as a serpentine demon. and while i admitted up front that the sex column piques my interest, the avalanche of provocative advertising is too much at times. i don't want to think my sushi has been in contact with a naked person, thank you very much. n nwhen we buy a house that has a little more property and i can start my garden, new times will be part of that process. it will do wonders to keep the weeds at bay.","disappointment, annoyance, neutral","[INST] A customer left us a 2-star review: 'not so much a liberal approach to reporting as a brainless attempt to convey news, new times has continued to disappoint and frustrate me on a weekly basis. so, why do i subject myself to the pain of this paper? usually, only two things garnering it the two stars savage love and the night day. the former keeps me informed and sometimes offers new ideas to keep that spark going while the latter gives me something to plan on doing over the weekend. honestly, it was n d that turned me on to cazwell. some times the restaurant and movie reviews aren't painful. otherwise, there is no worthwhile content in this paper. that, and i feel i've been duped by their fabricated stories a few too many times and you're wasting your time you're not the onion and are wasting our time if you think you are. n nwhile i consider myself left of center, new times just dives off the deep end without its inflatable floatation devices. i'm not member of sheriff joe's fan club, but i don't view him as a serpentine demon. and while i admitted up front that the sex column piques my interest, the avalanche of provocative advertising is too much at times. i don't want to think my sushi has been in contact with a naked person, thank you very much. n nwhen we buy a house that has a little more property and i can start my garden, new times will be part of that process. it will do wonders to keep the weeds at bay.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'not so much a liberal approach to reporting as a brainless attempt to convey news, new times has continued to disappoint and frustrate me on a weekly basis. so, why do i subject myself to the pain of this paper? usually, only two things garnering it the two stars savage love and the night day. the former keeps me informed and sometimes offers new ideas to keep that spark going while the latter gives me something to plan on doing over the weekend. honestly, it was n d that turned me on to cazwell. some times the restaurant and movie reviews aren't painful. otherwise, there is no worthwhile content in this paper. that, and i feel i've been duped by their fabricated stories a few too many times and you're wasting your time you're not the onion and are wasting our time if you think you are. n nwhile i consider myself left of center, new times just dives off the deep end without its inflatable floatation devices. i'm not member of sheriff joe's fan club, but i don't view him as a serpentine demon. and while i admitted up front that the sex column piques my interest, the avalanche of provocative advertising is too much at times. i don't want to think my sushi has been in contact with a naked person, thank you very much. n nwhen we buy a house that has a little more property and i can start my garden, new times will be part of that process. it will do wonders to keep the weeds at bay.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Improve news reporting: The customer feels that the news reporting lacks a liberal approach and is brainless. We could consider hiring more experienced journalists or providing more in-depth analysis of current events.

2. Reduce fabricated stories: The customer mentions feeling duped by fabricated stories. Ensuring fact-checking and accuracy in our reporting could help regain the customer's trust.

3. Balance provocative content: The customer finds the provocative advertising and sex column excessive. We could consider balancing these sections with more diverse content that appeals to a wider audience."
2,"Lackluster hotel that should have been torn down years ago. Stained carpets, long check in lines, tattered decor...\n\nThere are too many other places to stay in Vegas to justify staying at the LVH.","lackluster hotel that should have been torn down years ago. stained carpets, long check in lines, tattered decor... n nthere are too many other places to stay in vegas to justify staying at the lvh.","neutral, disappointment, annoyance","[INST] A customer left us a 2-star review: 'lackluster hotel that should have been torn down years ago. stained carpets, long check in lines, tattered decor... n nthere are too many other places to stay in vegas to justify staying at the lvh.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'lackluster hotel that should have been torn down years ago. stained carpets, long check in lines, tattered decor... n nthere are too many other places to stay in vegas to justify staying at the lvh.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at the LVH, we can focus on the following areas:

1. Cleanliness: Address the issue of stained carpets and ensure regular cleaning and maintenance.

2. Efficiency: Reduce check-in lines by implementing a more efficient system or increasing staff during peak hours.

3. Decor: Update the hotel's decor to a more modern and appealing standard.

4. Communication: Reach out to the customer to express our sincere apologies for their experience and offer a complimentary upgrade or service during their next stay to make up for their disappointment."
2,The food is decent.  Not bad not great. The service is poor. The teenagers at the front were brats and rolled her eyes when i made a simple request. I ordered a chicken dish and substituted the meat for tofu and they charged me $2+ Really?! Tofu is cheaper! This place is only close to my house. That's why I ate here. I've given this place a few shots but It's not good.,the food is decent. not bad not great. the service is poor. the teenagers at the front were brats and rolled her eyes when i made a simple request. i ordered a chicken dish and substituted the meat for tofu and they charged me 2 really?! tofu is cheaper! this place is only close to my house. that's why i ate here. i've given this place a few shots but it's not good.,"disappointment, disapproval, annoyance","[INST] A customer left us a 2-star review: 'the food is decent. not bad not great. the service is poor. the teenagers at the front were brats and rolled her eyes when i made a simple request. i ordered a chicken dish and substituted the meat for tofu and they charged me 2 really?! tofu is cheaper! this place is only close to my house. that's why i ate here. i've given this place a few shots but it's not good.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the food is decent. not bad not great. the service is poor. the teenagers at the front were brats and rolled her eyes when i made a simple request. i ordered a chicken dish and substituted the meat for tofu and they charged me 2 really?! tofu is cheaper! this place is only close to my house. that's why i ate here. i've given this place a few shots but it's not good.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Service Quality: Train our staff to provide friendly, attentive, and professional service. This includes responding to customer requests promptly and courteously, even for simple requests.

2. Clarify Pricing: Ensure that our menu clearly states the prices for different items and any additional charges for substitutions. This will help avoid confusion and disappointment.

3. Accommodate Dietary Requests: Be more accommodating towards dietary requests. If a customer requests a substitution, make sure to verify the price before serving to avoid any unexpected charges."
2,"My friend and I went here today after she has been raving about it for weeks.  Loved the interior and feel of the place and had high hopes.  I ordered the adovado benedict but was really disappointed.  The pork wasnt that spicy like it promised,  very little hollandaise, way too much pork and the english muffin was super burnt - it was so burnt I could smell it and see it through the dark adovado sauce.  I kind of wonder if they knew the sauce would cover it and were too lazy to re-toast another one.  Unfortunately the waiter didn't come back for a good twenty minutes so I just ate a little of the pork and eggs.  Nothing about this was good, probably because it was just a heaping pile of pork with way too much sauce and all the other flavors were accents.  \n\nI tried my friends \""Heidi Pasta\"", which was good but kind of bland.  Had potential though!  \n\nOverall, I think this place might be good and I just got a bad dish.  No, I got an absolutely disgusting dish.  Maybe it was the cook, maybe it was my taste... Who knows.  I was really pissed I paid $14 for like 5 bites though.  \n\nI wouldn't be back unless someone else is paying, I still have a bad taste in my mouth.  :-(","my friend and i went here today after she has been raving about it for weeks. loved the interior and feel of the place and had high hopes. i ordered the adovado benedict but was really disappointed. the pork wasnt that spicy like it promised, very little hollandaise, way too much pork and the english muffin was super burnt it was so burnt i could smell it and see it through the dark adovado sauce. i kind of wonder if they knew the sauce would cover it and were too lazy to re toast another one. unfortunately the waiter didn't come back for a good twenty minutes so i just ate a little of the pork and eggs. nothing about this was good, probably because it was just a heaping pile of pork with way too much sauce and all the other flavors were accents. n ni tried my friends heidi pasta , which was good but kind of bland. had potential though! n noverall, i think this place might be good and i just got a bad dish. no, i got an absolutely disgusting dish. maybe it was the cook, maybe it was my taste... who knows. i was really pissed i paid 14 for like 5 bites though. n ni wouldn't be back unless someone else is paying, i still have a bad taste in my mouth.","disappointment, love, disapproval","[INST] A customer left us a 2-star review: 'my friend and i went here today after she has been raving about it for weeks. loved the interior and feel of the place and had high hopes. i ordered the adovado benedict but was really disappointed. the pork wasnt that spicy like it promised, very little hollandaise, way too much pork and the english muffin was super burnt it was so burnt i could smell it and see it through the dark adovado sauce. i kind of wonder if they knew the sauce would cover it and were too lazy to re toast another one. unfortunately the waiter didn't come back for a good twenty minutes so i just ate a little of the pork and eggs. nothing about this was good, probably because it was just a heaping pile of pork with way too much sauce and all the other flavors were accents. n ni tried my friends heidi pasta , which was good but kind of bland. had potential though! n noverall, i think this place might be good and i just got a bad dish. no, i got an absolutely disgusting dish. maybe it was the cook, maybe it was my taste... who knows. i was really pissed i paid 14 for like 5 bites though. n ni wouldn't be back unless someone else is paying, i still have a bad taste in my mouth.' The customer feels disappointment, love, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'my friend and i went here today after she has been raving about it for weeks. loved the interior and feel of the place and had high hopes. i ordered the adovado benedict but was really disappointed. the pork wasnt that spicy like it promised, very little hollandaise, way too much pork and the english muffin was super burnt it was so burnt i could smell it and see it through the dark adovado sauce. i kind of wonder if they knew the sauce would cover it and were too lazy to re toast another one. unfortunately the waiter didn't come back for a good twenty minutes so i just ate a little of the pork and eggs. nothing about this was good, probably because it was just a heaping pile of pork with way too much sauce and all the other flavors were accents. n ni tried my friends heidi pasta , which was good but kind of bland. had potential though! n noverall, i think this place might be good and i just got a bad dish. no, i got an absolutely disgusting dish. maybe it was the cook, maybe it was my taste... who knows. i was really pissed i paid 14 for like 5 bites though. n ni wouldn't be back unless someone else is paying, i still have a bad taste in my mouth.' The customer feels disappointment, love, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the issue with the Adovado Benedict specifically:
   - Ensure the pork is spicy as promised, and adjust the recipe if necessary.
   - Improve the consistency of the hollandaise sauce, ensuring it is adequately portioned and not overpowered by the adovado sauce.
   - Monitor the English muffins more closely to prevent them from becoming burnt.
   - Consider offering a complimentary dish or discount for future visits to make up for the unsatisfactory experience."
2,"Food was ok not the best tasting Mexican food then again it is a fast food place. I had the carne asada fries, what made it edible for me was that it had sour cream which I like very much. Service was good, they got my order right.","food was ok not the best tasting mexican food then again it is a fast food place. i had the carne asada fries, what made it edible for me was that it had sour cream which i like very much. service was good, they got my order right.","admiration, approval, love","[INST] A customer left us a 2-star review: 'food was ok not the best tasting mexican food then again it is a fast food place. i had the carne asada fries, what made it edible for me was that it had sour cream which i like very much. service was good, they got my order right.' The customer feels admiration, approval, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'food was ok not the best tasting mexican food then again it is a fast food place. i had the carne asada fries, what made it edible for me was that it had sour cream which i like very much. service was good, they got my order right.' The customer feels admiration, approval, love. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and potentially increase their satisfaction with our Mexican fast food, we could consider the following improvements:

1. Enhance the flavor profile of our Carne Asada Fries to make them more appealing to a wider range of tastes. This could involve refining the seasoning, using higher quality ingredients, or experimenting with different cooking techniques.

2. Offer a variety of toppings or sauces for customers to customize their orders according to their preferences. This could include additional options for the Carne Asada Fries, such as guacamole, salsa, or cheese."
2,"I got a manicure here.  I had an appointment but they were still about 45 minutes late.  I got an apology but nothing else.  While I was waiting, I got to overhear a lovely conversation where a salon worker was trying to convince a customer that women can get pregnant from swimming pools.  Something about how they store sperm in water for IVF, so of course you can get pregnant from anonymous sperm in a swimming pool.  Sigh.\n\nI then got sent to one person to remove my prior gel manicure.  Which means she just left me to soak in acetone.  When she came back ten minutes later to take off the polish, she didn't get everything off and I kept having to point out areas that she missed.  Then I got sent to another person who actually did the manicure.  I wanted a normal manicure because I was getting sick of the gel manicure process.  The woman doing my manicure really tried to hard sell me on getting a gel manicure again, which annoyed me a bit.  She just quickly did the manicure and then put me in a corner under UV lights to stare at a wall with a bunch of cheesy feathers that people apparently put in their hair.  She didn't say how long I was supposed to sit there so I just sat there for ten minutes, paid, and left.  \n\nAre all nail salons this awkward and weird?  The quest continues for a nail salon that does not skeeve me out.","i got a manicure here. i had an appointment but they were still about 45 minutes late. i got an apology but nothing else. while i was waiting, i got to overhear a lovely conversation where a salon worker was trying to convince a customer that women can get pregnant from swimming pools. something about how they store sperm in water for ivf, so of course you can get pregnant from anonymous sperm in a swimming pool. sigh. n ni then got sent to one person to remove my prior gel manicure. which means she just left me to soak in acetone. when she came back ten minutes later to take off the polish, she didn't get everything off and i kept having to point out areas that she missed. then i got sent to another person who actually did the manicure. i wanted a normal manicure because i was getting sick of the gel manicure process. the woman doing my manicure really tried to hard sell me on getting a gel manicure again, which annoyed me a bit. she just quickly did the manicure and then put me in a corner under uv lights to stare at a wall with a bunch of cheesy feathers that people apparently put in their hair. she didn't say how long i was supposed to sit there so i just sat there for ten minutes, paid, and left. n nare all nail salons this awkward and weird? the quest continues for a nail salon that does not skeeve me out.","remorse, neutral, sadness","[INST] A customer left us a 2-star review: 'i got a manicure here. i had an appointment but they were still about 45 minutes late. i got an apology but nothing else. while i was waiting, i got to overhear a lovely conversation where a salon worker was trying to convince a customer that women can get pregnant from swimming pools. something about how they store sperm in water for ivf, so of course you can get pregnant from anonymous sperm in a swimming pool. sigh. n ni then got sent to one person to remove my prior gel manicure. which means she just left me to soak in acetone. when she came back ten minutes later to take off the polish, she didn't get everything off and i kept having to point out areas that she missed. then i got sent to another person who actually did the manicure. i wanted a normal manicure because i was getting sick of the gel manicure process. the woman doing my manicure really tried to hard sell me on getting a gel manicure again, which annoyed me a bit. she just quickly did the manicure and then put me in a corner under uv lights to stare at a wall with a bunch of cheesy feathers that people apparently put in their hair. she didn't say how long i was supposed to sit there so i just sat there for ten minutes, paid, and left. n nare all nail salons this awkward and weird? the quest continues for a nail salon that does not skeeve me out.' The customer feels remorse, neutral, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i got a manicure here. i had an appointment but they were still about 45 minutes late. i got an apology but nothing else. while i was waiting, i got to overhear a lovely conversation where a salon worker was trying to convince a customer that women can get pregnant from swimming pools. something about how they store sperm in water for ivf, so of course you can get pregnant from anonymous sperm in a swimming pool. sigh. n ni then got sent to one person to remove my prior gel manicure. which means she just left me to soak in acetone. when she came back ten minutes later to take off the polish, she didn't get everything off and i kept having to point out areas that she missed. then i got sent to another person who actually did the manicure. i wanted a normal manicure because i was getting sick of the gel manicure process. the woman doing my manicure really tried to hard sell me on getting a gel manicure again, which annoyed me a bit. she just quickly did the manicure and then put me in a corner under uv lights to stare at a wall with a bunch of cheesy feathers that people apparently put in their hair. she didn't say how long i was supposed to sit there so i just sat there for ten minutes, paid, and left. n nare all nail salons this awkward and weird? the quest continues for a nail salon that does not skeeve me out.' The customer feels remorse, neutral, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Punctuality: Ensure appointments are respected and maintained, aiming to minimize waiting times.

2. Professionalism: Educate staff on accurate information regarding nail care and related topics to avoid misinformation that may negatively impact the customer's experience.

3. Communication: Improve communication with customers throughout the process, including explaining procedures, estimated waiting times, and providing updates on delays.

4. Attention to detail: Train staff to ensure complete removal of prior nail treatments and provide a thorough manicure, addressing any areas missed."
2,"I use to frequent this establishment a couple of times a week for a Breakfast Burrito, however, on one of my visits the gal behind the counter seemed to have pink eye.  It's rare that I will go there now...","i use to frequent this establishment a couple of times a week for a breakfast burrito, however, on one of my visits the gal behind the counter seemed to have pink eye. it's rare that i will go there now...","neutral, realization, disappointment","[INST] A customer left us a 2-star review: 'i use to frequent this establishment a couple of times a week for a breakfast burrito, however, on one of my visits the gal behind the counter seemed to have pink eye. it's rare that i will go there now...' The customer feels neutral, realization, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i use to frequent this establishment a couple of times a week for a breakfast burrito, however, on one of my visits the gal behind the counter seemed to have pink eye. it's rare that i will go there now...' The customer feels neutral, realization, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Employee Health and Hygiene: Ensure all employees are aware of the importance of personal hygiene, especially during food preparation. Regular health checks and sick leave policies should be in place.

2. Training: Provide additional training to staff on customer service and food safety, emphasizing the importance of maintaining a clean and professional appearance.

3. Apology and Assurance: Reach out to the customer with a personalized apology for their experience. Assure them that we take their concerns seriously and are taking immediate steps to address the issue."
2,"Had breakfast here yesterday. My daughter and I were one of two tables in the whole place. It was just before 9am. Food was fine and prompt... Although a teeny bit pricey. Just as most people have said - service is terrible. No one checked on us the whole time. I had to find someone to get a box for the other half of my wrap. They weren't understaffed by any means - 2 girls at the registers when we walked in, one sitting at the bar eating & a guy was sweeping. As a matter of fact, he & the girl that took/delivered our order were both sweeping within 5 feet of one another.Then a hotel shuttle dropped off 2 older, manger-looking guys... So was there no management for the 2 hours they'd been open? It was kind of odd.\nI think the place is cute and could be fun if they trained their staff to be more customer service oriented. And I only happened upon it driving through the parking lot, yet I live less than 2 miles away. Are they doing any advertising? There's a whole community they're missing out on just around the corner. But they've got to get their staffing right before they expect to show people a good time. \nFinal thought... Sat on the patio as the weather was very cool & felt the only thing missing was a beach :) oh, and our server to see how we were doing.\nThe end.","had breakfast here yesterday. my daughter and i were one of two tables in the whole place. it was just before 9am. food was fine and prompt... although a teeny bit pricey. just as most people have said service is terrible. no one checked on us the whole time. i had to find someone to get a box for the other half of my wrap. they weren't understaffed by any means 2 girls at the registers when we walked in, one sitting at the bar eating a guy was sweeping. as a matter of fact, he the girl that took delivered our order were both sweeping within 5 feet of one another.then a hotel shuttle dropped off 2 older, manger looking guys... so was there no management for the 2 hours they'd been open? it was kind of odd. ni think the place is cute and could be fun if they trained their staff to be more customer service oriented. and i only happened upon it driving through the parking lot, yet i live less than 2 miles away. are they doing any advertising? there's a whole community they're missing out on just around the corner. but they've got to get their staffing right before they expect to show people a good time. nfinal thought... sat on the patio as the weather was very cool felt the only thing missing was a beach oh, and our server to see how we were doing. nthe end.","neutral, approval, fear","[INST] A customer left us a 2-star review: 'had breakfast here yesterday. my daughter and i were one of two tables in the whole place. it was just before 9am. food was fine and prompt... although a teeny bit pricey. just as most people have said service is terrible. no one checked on us the whole time. i had to find someone to get a box for the other half of my wrap. they weren't understaffed by any means 2 girls at the registers when we walked in, one sitting at the bar eating a guy was sweeping. as a matter of fact, he the girl that took delivered our order were both sweeping within 5 feet of one another.then a hotel shuttle dropped off 2 older, manger looking guys... so was there no management for the 2 hours they'd been open? it was kind of odd. ni think the place is cute and could be fun if they trained their staff to be more customer service oriented. and i only happened upon it driving through the parking lot, yet i live less than 2 miles away. are they doing any advertising? there's a whole community they're missing out on just around the corner. but they've got to get their staffing right before they expect to show people a good time. nfinal thought... sat on the patio as the weather was very cool felt the only thing missing was a beach oh, and our server to see how we were doing. nthe end.' The customer feels neutral, approval, fear. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'had breakfast here yesterday. my daughter and i were one of two tables in the whole place. it was just before 9am. food was fine and prompt... although a teeny bit pricey. just as most people have said service is terrible. no one checked on us the whole time. i had to find someone to get a box for the other half of my wrap. they weren't understaffed by any means 2 girls at the registers when we walked in, one sitting at the bar eating a guy was sweeping. as a matter of fact, he the girl that took delivered our order were both sweeping within 5 feet of one another.then a hotel shuttle dropped off 2 older, manger looking guys... so was there no management for the 2 hours they'd been open? it was kind of odd. ni think the place is cute and could be fun if they trained their staff to be more customer service oriented. and i only happened upon it driving through the parking lot, yet i live less than 2 miles away. are they doing any advertising? there's a whole community they're missing out on just around the corner. but they've got to get their staffing right before they expect to show people a good time. nfinal thought... sat on the patio as the weather was very cool felt the only thing missing was a beach oh, and our server to see how we were doing. nthe end.' The customer feels neutral, approval, fear. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance customer service: Train staff to be more proactive and attentive towards customers. Regularly check on tables, especially when they are not busy, to ensure customers feel valued and attended to.

2. Staffing: Ensure there is adequate staffing during operating hours, with a clear division of responsibilities. This will help ensure that tasks such as cleaning and serving are handled efficiently and effectively.

3. Customer engagement: Encourage staff to engage with customers, ask for feedback, and offer assistance when needed. This will help create a more welcoming and personalized atmosphere."
2,"Should be spelled \""ILL\"" Mulino.  What have you done?\n\nThis was a tremendous disappointment!  Il Mulino in NYC is in my top 5 favorite places in the world.  This Vegas impostor had 1 thing in common with it's NYC location.  Very high prices.\n\nI should have known when I was able to get a last minute reservation for 6 on a Sat night.  The food was probably better then average but I held them to a higher standard.  Do not think this is what the downtown NY restaurant is like.  I would call this brand dilution and I hope they are making plenty of money because they sold their soul to do it.\n\nGo to Rao's instead.  Also not as good as the original but a better representitive the \""ILL\"" Mulino's",should be spelled ill mulino. what have you done? n nthis was a tremendous disappointment! il mulino in nyc is in my top 5 favorite places in the world. this vegas impostor had 1 thing in common with it's nyc location. very high prices. n ni should have known when i was able to get a last minute reservation for 6 on a sat night. the food was probably better then average but i held them to a higher standard. do not think this is what the downtown ny restaurant is like. i would call this brand dilution and i hope they are making plenty of money because they sold their soul to do it. n ngo to rao's instead. also not as good as the original but a better representitive the ill mulino's,"disappointment, disapproval, confusion","[INST] A customer left us a 2-star review: 'should be spelled ill mulino. what have you done? n nthis was a tremendous disappointment! il mulino in nyc is in my top 5 favorite places in the world. this vegas impostor had 1 thing in common with it's nyc location. very high prices. n ni should have known when i was able to get a last minute reservation for 6 on a sat night. the food was probably better then average but i held them to a higher standard. do not think this is what the downtown ny restaurant is like. i would call this brand dilution and i hope they are making plenty of money because they sold their soul to do it. n ngo to rao's instead. also not as good as the original but a better representitive the ill mulino's' The customer feels disappointment, disapproval, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'should be spelled ill mulino. what have you done? n nthis was a tremendous disappointment! il mulino in nyc is in my top 5 favorite places in the world. this vegas impostor had 1 thing in common with it's nyc location. very high prices. n ni should have known when i was able to get a last minute reservation for 6 on a sat night. the food was probably better then average but i held them to a higher standard. do not think this is what the downtown ny restaurant is like. i would call this brand dilution and i hope they are making plenty of money because they sold their soul to do it. n ngo to rao's instead. also not as good as the original but a better representitive the ill mulino's' The customer feels disappointment, disapproval, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we can take the following steps:

1. Acknowledge their feedback: Respond to the review by acknowledging their disappointment and apologizing for the experience they had at our restaurant.

2. Clarify the name issue: Explain that our restaurant is not an impostor of Il Mulino in NYC, but rather a separate location with its own identity. Mention that we strive to maintain the same high standards and quality of food as the original restaurant."
2,"We found this restaurant to be just so-so. It was a bit overpriced for what it is. None of our food or drinks were bad, but nothing stood out either. With all the dining options in Vegas, it's a slippery slope when your food is forgettable. \n\nThe ambiance was nice and our server was attentive. However, I doubt we'll go back again.","we found this restaurant to be just so so. it was a bit overpriced for what it is. none of our food or drinks were bad, but nothing stood out either. with all the dining options in vegas, it's a slippery slope when your food is forgettable. n nthe ambiance was nice and our server was attentive. however, i doubt we'll go back again.","disapproval, admiration, confusion","[INST] A customer left us a 2-star review: 'we found this restaurant to be just so so. it was a bit overpriced for what it is. none of our food or drinks were bad, but nothing stood out either. with all the dining options in vegas, it's a slippery slope when your food is forgettable. n nthe ambiance was nice and our server was attentive. however, i doubt we'll go back again.' The customer feels disapproval, admiration, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'we found this restaurant to be just so so. it was a bit overpriced for what it is. none of our food or drinks were bad, but nothing stood out either. with all the dining options in vegas, it's a slippery slope when your food is forgettable. n nthe ambiance was nice and our server was attentive. however, i doubt we'll go back again.' The customer feels disapproval, admiration, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially encourage them to return, consider the following steps:

1. Address the pricing concern: Offer a promotional discount or special menu for their next visit to make the dining experience more affordable.

2. Enhance the food offerings: Work with your chef to create unique, memorable dishes that stand out from other dining options in Vegas.

3. Improve the overall dining experience: Consider offering a complimentary appetizer or dessert to make the customer feel valued and appreciated.

4. Provide exceptional service: Train your staff to engage with customers more effectively, asking for feedback and ensuring they feel heard and understood."
2,"This is the first time I stayed in an older Vegas hotel.  I'm only here for one night and decided I didn't want to spend too much money on a room since I'm going to be in vegas for less than 24 hours.\n\nIt's an old hotel, so I wasn't expecting much.  My assumptions were right:  an old room with a small CRT TV, old stand up shower, old bedsheets.  Everything in this hotel looks outdated although it does look clean and well kept.  I didn't have high expectations coming here anyways.  (side note:  I'm assuming the upgraded rooms look slightly different according to other Yelp reviews)\n\nI don't gamble so I can't give the best review about the casino.  Every casino looks the same to me:  slot machines and card tables.\n\nI guess it's ok if you don't mind the old vibe.","this is the first time i stayed in an older vegas hotel. i'm only here for one night and decided i didn't want to spend too much money on a room since i'm going to be in vegas for less than 24 hours. n nit's an old hotel, so i wasn't expecting much. my assumptions were right an old room with a small crt tv, old stand up shower, old bedsheets. everything in this hotel looks outdated although it does look clean and well kept. i didn't have high expectations coming here anyways. side note i'm assuming the upgraded rooms look slightly different according to other yelp reviews n ni don't gamble so i can't give the best review about the casino. every casino looks the same to me slot machines and card tables. n ni guess it's ok if you don't mind the old vibe.","neutral, disapproval, realization","[INST] A customer left us a 2-star review: 'this is the first time i stayed in an older vegas hotel. i'm only here for one night and decided i didn't want to spend too much money on a room since i'm going to be in vegas for less than 24 hours. n nit's an old hotel, so i wasn't expecting much. my assumptions were right an old room with a small crt tv, old stand up shower, old bedsheets. everything in this hotel looks outdated although it does look clean and well kept. i didn't have high expectations coming here anyways. side note i'm assuming the upgraded rooms look slightly different according to other yelp reviews n ni don't gamble so i can't give the best review about the casino. every casino looks the same to me slot machines and card tables. n ni guess it's ok if you don't mind the old vibe.' The customer feels neutral, disapproval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this is the first time i stayed in an older vegas hotel. i'm only here for one night and decided i didn't want to spend too much money on a room since i'm going to be in vegas for less than 24 hours. n nit's an old hotel, so i wasn't expecting much. my assumptions were right an old room with a small crt tv, old stand up shower, old bedsheets. everything in this hotel looks outdated although it does look clean and well kept. i didn't have high expectations coming here anyways. side note i'm assuming the upgraded rooms look slightly different according to other yelp reviews n ni don't gamble so i can't give the best review about the casino. every casino looks the same to me slot machines and card tables. n ni guess it's ok if you don't mind the old vibe.' The customer feels neutral, disapproval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following actions:

1. Room Upgrades: Offer the option for customers to upgrade their rooms at a reasonable cost. This could include modernizing the TV, bedding, and bathroom fixtures.

2. Amenities: Enhance the overall experience by providing updated amenities such as a flat-screen TV, a more comfortable bed, and a modern bathroom with a spacious shower.

3. Communication: Clearly communicate the differences between standard and upgraded rooms, highlighting the benefits of the upgraded rooms. This could be done through the booking process or upon check-in."
2,"I was hoping to find a nice alternative to the limited choices on MC85. I was disappointed. The sandwich was bland. Definitely not worth the price. I was given homemade potato chips which damn near broke my teeth because they were so hard. It's the same food as Millstone Cafe but without any flavor. If I'm going to pay that much for a sandwich, I expect it to taste better than average. :(","i was hoping to find a nice alternative to the limited choices on mc85. i was disappointed. the sandwich was bland. definitely not worth the price. i was given homemade potato chips which damn near broke my teeth because they were so hard. it's the same food as millstone cafe but without any flavor. if i'm going to pay that much for a sandwich, i expect it to taste better than average.","disappointment, disapproval, annoyance","[INST] A customer left us a 2-star review: 'i was hoping to find a nice alternative to the limited choices on mc85. i was disappointed. the sandwich was bland. definitely not worth the price. i was given homemade potato chips which damn near broke my teeth because they were so hard. it's the same food as millstone cafe but without any flavor. if i'm going to pay that much for a sandwich, i expect it to taste better than average.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i was hoping to find a nice alternative to the limited choices on mc85. i was disappointed. the sandwich was bland. definitely not worth the price. i was given homemade potato chips which damn near broke my teeth because they were so hard. it's the same food as millstone cafe but without any flavor. if i'm going to pay that much for a sandwich, i expect it to taste better than average.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance the flavor of our sandwiches: We can work on refining our sandwich recipes to make them more flavorful and appealing to our customers.

2. Improve the quality of homemade potato chips: We can adjust the cooking process to ensure the chips are crispy but not excessively hard, causing discomfort to customers.

3. Maintain consistency with Millstone Cafe: If we are aiming to offer similar food, we should ensure that the quality and taste are consistent with Millstone Cafe."
2,"This first paragraph is a 1 to 2 starness......\nWell for starters they had empty trays, and the empty trays were the hottest ones that is there was steam coming off of them. In other words most of the food was cold. This place must've been severely understaffed because they didn't get the plates off our table till long after we'd gotten another. They were letting the food trays run empty for 10 and 15 minutes at a time.\n\nThis second paragraph is the 3 to 4 starness......\nthe food may have been cold but some of it was very good, in that the spicing was done correctly. Often Chinese buffets spicy dishes are not quite as spicy as they need to be in my book to be called spicy. The price was good and the drink was included but that's not enough to make up for all the inequities. It was pretty much unanimous at the time we left our little UYE Rand H. Mike C. Robyn N and myself all agreed and said in the parking lot as we left two stars. Rand H. upon further contemplation came to one star. And only because some of the food was fairly good did I stay at two stars. I hope they get it right, but I won't be going back there anytime soon.","this first paragraph is a 1 to 2 starness...... nwell for starters they had empty trays, and the empty trays were the hottest ones that is there was steam coming off of them. in other words most of the food was cold. this place must've been severely understaffed because they didn't get the plates off our table till long after we'd gotten another. they were letting the food trays run empty for 10 and 15 minutes at a time. n nthis second paragraph is the 3 to 4 starness...... nthe food may have been cold but some of it was very good, in that the spicing was done correctly. often chinese buffets spicy dishes are not quite as spicy as they need to be in my book to be called spicy. the price was good and the drink was included but that's not enough to make up for all the inequities. it was pretty much unanimous at the time we left our little uye rand h. mike c. robyn n and myself all agreed and said in the parking lot as we left two stars. rand h. upon further contemplation came to one star. and only because some of the food was fairly good did i stay at two stars. i hope they get it right, but i won't be going back there anytime soon.","neutral, admiration, approval","[INST] A customer left us a 2-star review: 'this first paragraph is a 1 to 2 starness...... nwell for starters they had empty trays, and the empty trays were the hottest ones that is there was steam coming off of them. in other words most of the food was cold. this place must've been severely understaffed because they didn't get the plates off our table till long after we'd gotten another. they were letting the food trays run empty for 10 and 15 minutes at a time. n nthis second paragraph is the 3 to 4 starness...... nthe food may have been cold but some of it was very good, in that the spicing was done correctly. often chinese buffets spicy dishes are not quite as spicy as they need to be in my book to be called spicy. the price was good and the drink was included but that's not enough to make up for all the inequities. it was pretty much unanimous at the time we left our little uye rand h. mike c. robyn n and myself all agreed and said in the parking lot as we left two stars. rand h. upon further contemplation came to one star. and only because some of the food was fairly good did i stay at two stars. i hope they get it right, but i won't be going back there anytime soon.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this first paragraph is a 1 to 2 starness...... nwell for starters they had empty trays, and the empty trays were the hottest ones that is there was steam coming off of them. in other words most of the food was cold. this place must've been severely understaffed because they didn't get the plates off our table till long after we'd gotten another. they were letting the food trays run empty for 10 and 15 minutes at a time. n nthis second paragraph is the 3 to 4 starness...... nthe food may have been cold but some of it was very good, in that the spicing was done correctly. often chinese buffets spicy dishes are not quite as spicy as they need to be in my book to be called spicy. the price was good and the drink was included but that's not enough to make up for all the inequities. it was pretty much unanimous at the time we left our little uye rand h. mike c. robyn n and myself all agreed and said in the parking lot as we left two stars. rand h. upon further contemplation came to one star. and only because some of the food was fairly good did i stay at two stars. i hope they get it right, but i won't be going back there anytime soon.' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we should focus on the following areas:

1. Ensuring food is served hot and fresh, particularly the hot trays. This can be achieved by maintaining proper staffing levels and implementing a system to regularly check and replace empty trays.

2. Improve the speed of service. The customer mentioned that plates were not removed from their table for a long time, even after they had finished eating. This can be addressed by training staff to be more attentive and responsive to customer needs.

3. Maintain cleanliness and presentation of the buffet."
2,"Food was ok, I had the chicken and Dumplings, chicken was dry and the dumplings undercooked, the flavors were good but the execution was bad. The service was good, for everyone around us, we got the short end of the stick. Im a very observant person, I people watch and notice things that other people dont. Our server decided to chat it up with the bar tender, a manager, other tables, and avoided doing his job. He was a bit of a smartass that seemed like he was above his job when he chose it, if you dont like it quit dumbass, you work for tips and think you deserve it when in reality he only takes the order and brings our drinks, other people actually bring our food, the least he can do is check in every 5-10 minutes.","food was ok, i had the chicken and dumplings, chicken was dry and the dumplings undercooked, the flavors were good but the execution was bad. the service was good, for everyone around us, we got the short end of the stick. im a very observant person, i people watch and notice things that other people dont. our server decided to chat it up with the bar tender, a manager, other tables, and avoided doing his job. he was a bit of a smartass that seemed like he was above his job when he chose it, if you dont like it quit dumbass, you work for tips and think you deserve it when in reality he only takes the order and brings our drinks, other people actually bring our food, the least he can do is check in every 5 10 minutes.","neutral, annoyance, disappointment","[INST] A customer left us a 2-star review: 'food was ok, i had the chicken and dumplings, chicken was dry and the dumplings undercooked, the flavors were good but the execution was bad. the service was good, for everyone around us, we got the short end of the stick. im a very observant person, i people watch and notice things that other people dont. our server decided to chat it up with the bar tender, a manager, other tables, and avoided doing his job. he was a bit of a smartass that seemed like he was above his job when he chose it, if you dont like it quit dumbass, you work for tips and think you deserve it when in reality he only takes the order and brings our drinks, other people actually bring our food, the least he can do is check in every 5 10 minutes.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'food was ok, i had the chicken and dumplings, chicken was dry and the dumplings undercooked, the flavors were good but the execution was bad. the service was good, for everyone around us, we got the short end of the stick. im a very observant person, i people watch and notice things that other people dont. our server decided to chat it up with the bar tender, a manager, other tables, and avoided doing his job. he was a bit of a smartass that seemed like he was above his job when he chose it, if you dont like it quit dumbass, you work for tips and think you deserve it when in reality he only takes the order and brings our drinks, other people actually bring our food, the least he can do is check in every 5 10 minutes.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Ensure the chicken and dumplings are cooked properly, with tender chicken and fully cooked dumplings.

2. Server Attention: Improve server's focus on the job by minimizing unnecessary conversations and ensuring timely check-ins.

3. Service Efficiency: Reduce wait times between orders and check-ins to improve the overall dining experience.

4. Respectful Interaction: Train servers to maintain a professional and respectful demeanor towards customers, avoiding any perceived disrespect or arrogance."
2,"I actually apologized to my dog for putting him through this ordeal. The first thing you notice is the horrible urine smell as soon as you walk through the door, from all the dogs in the play area. I was never asked for a copy of my dog's shot records. My dog is all of 10 pounds and other groomers take 2-3 hours from drop off to pick up. I was told they usually take a little longer but would call me. 6 hours later I finally called them and was told she was working on him now and he'd be ready soon. 6+ hours! If I'd known it would take that long I would have scheduled it for a day I worked and couldn't spend any time with him anyway. When I picked him up I was told that it had gotten a little rough that day and he'd gotten scratched in the play yard while waiting for his turn with the groomer butt that it wasn't a bad scratch because they never heard any yelping. First, I had never been told that he would be put in general population, with a mix of all sized dogs. I don't remember signing any release forms for it. Second, my dog is the king of all drama queens.  If you even look like you might be stepping on him, he yelps and screams, so I seriously doubt he kept quiet. Third, its not going to scar him or anything, but its bad enough that we're watching it for infections.\n\nThis experience really warrants less than two stars. However, I will say that the haircut my dog received is probably the best one he's ever had and he looks pretty dapper. So that's why the two stars.","i actually apologized to my dog for putting him through this ordeal. the first thing you notice is the horrible urine smell as soon as you walk through the door, from all the dogs in the play area. i was never asked for a copy of my dog's shot records. my dog is all of 10 pounds and other groomers take 2 3 hours from drop off to pick up. i was told they usually take a little longer but would call me. 6 hours later i finally called them and was told she was working on him now and he'd be ready soon. 6 hours! if i'd known it would take that long i would have scheduled it for a day i worked and couldn't spend any time with him anyway. when i picked him up i was told that it had gotten a little rough that day and he'd gotten scratched in the play yard while waiting for his turn with the groomer butt that it wasn't a bad scratch because they never heard any yelping. first, i had never been told that he would be put in general population, with a mix of all sized dogs. i don't remember signing any release forms for it. second, my dog is the king of all drama queens. if you even look like you might be stepping on him, he yelps and screams, so i seriously doubt he kept quiet. third, its not going to scar him or anything, but its bad enough that we're watching it for infections. n nthis experience really warrants less than two stars. however, i will say that the haircut my dog received is probably the best one he's ever had and he looks pretty dapper. so that's why the two stars.","remorse, neutral, sadness","[INST] A customer left us a 2-star review: 'i actually apologized to my dog for putting him through this ordeal. the first thing you notice is the horrible urine smell as soon as you walk through the door, from all the dogs in the play area. i was never asked for a copy of my dog's shot records. my dog is all of 10 pounds and other groomers take 2 3 hours from drop off to pick up. i was told they usually take a little longer but would call me. 6 hours later i finally called them and was told she was working on him now and he'd be ready soon. 6 hours! if i'd known it would take that long i would have scheduled it for a day i worked and couldn't spend any time with him anyway. when i picked him up i was told that it had gotten a little rough that day and he'd gotten scratched in the play yard while waiting for his turn with the groomer butt that it wasn't a bad scratch because they never heard any yelping. first, i had never been told that he would be put in general population, with a mix of all sized dogs. i don't remember signing any release forms for it. second, my dog is the king of all drama queens. if you even look like you might be stepping on him, he yelps and screams, so i seriously doubt he kept quiet. third, its not going to scar him or anything, but its bad enough that we're watching it for infections. n nthis experience really warrants less than two stars. however, i will say that the haircut my dog received is probably the best one he's ever had and he looks pretty dapper. so that's why the two stars.' The customer feels remorse, neutral, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i actually apologized to my dog for putting him through this ordeal. the first thing you notice is the horrible urine smell as soon as you walk through the door, from all the dogs in the play area. i was never asked for a copy of my dog's shot records. my dog is all of 10 pounds and other groomers take 2 3 hours from drop off to pick up. i was told they usually take a little longer but would call me. 6 hours later i finally called them and was told she was working on him now and he'd be ready soon. 6 hours! if i'd known it would take that long i would have scheduled it for a day i worked and couldn't spend any time with him anyway. when i picked him up i was told that it had gotten a little rough that day and he'd gotten scratched in the play yard while waiting for his turn with the groomer butt that it wasn't a bad scratch because they never heard any yelping. first, i had never been told that he would be put in general population, with a mix of all sized dogs. i don't remember signing any release forms for it. second, my dog is the king of all drama queens. if you even look like you might be stepping on him, he yelps and screams, so i seriously doubt he kept quiet. third, its not going to scar him or anything, but its bad enough that we're watching it for infections. n nthis experience really warrants less than two stars. however, i will say that the haircut my dog received is probably the best one he's ever had and he looks pretty dapper. so that's why the two stars.' The customer feels remorse, neutral, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Improve the cleanliness of the play area to eliminate the urine smell.
2. Implement a policy of asking for a copy of a dog's shot records upon arrival.
3. Provide more accurate estimates for grooming times, especially for smaller dogs.
4. Improve communication with customers about the play area and any potential risks involved.
5. Offer the option for dogs to be groomed without being placed in the play area, if requested.
6. Implement a system for notifying customers when their pet is ready for pick-up, and provide more timely updates."
2,"I literally got my nails done an hour ago and had a fill with gels. I've been going here for about 2 years but I won't be returning. My nails look like a teenager painted them (an actual comment my friend made when I asked how my nails looked). I don't know the name of the guy who did them, but I have had other technicians who have done a way better job. The guy did not put a top coat for my gels, just went straight to using a polish that turned out sloppy and lumpy. He didn't even paint all the way up to my cuticles (one of my biggest per peeves). I am so embarrassed that I had to book an appointment at a different nail salon so I can change it. The salon has been in the process of expanding and each time I come in, I see new employees. It seems to me like the guy was rushing to get my nails done and did not care about the quality of the work. On another note, there was a woman getting a pedicure who had her three young children (one was a baby) and her mother all occupying the couches/waiting area. The kids were being obnoxious and I had to listen to them the entire 45 minutes I had my pedicure. You would think with the expansion they would have a better area/ambiance/employees but it more about quantity over quality of work. I would have given one star, but the other one is for the technicians who have done a great job (Kenny, Jimmy).","i literally got my nails done an hour ago and had a fill with gels. i've been going here for about 2 years but i won't be returning. my nails look like a teenager painted them an actual comment my friend made when i asked how my nails looked . i don't know the name of the guy who did them, but i have had other technicians who have done a way better job. the guy did not put a top coat for my gels, just went straight to using a polish that turned out sloppy and lumpy. he didn't even paint all the way up to my cuticles one of my biggest per peeves . i am so embarrassed that i had to book an appointment at a different nail salon so i can change it. the salon has been in the process of expanding and each time i come in, i see new employees. it seems to me like the guy was rushing to get my nails done and did not care about the quality of the work. on another note, there was a woman getting a pedicure who had her three young children one was a baby and her mother all occupying the couches waiting area. the kids were being obnoxious and i had to listen to them the entire 45 minutes i had my pedicure. you would think with the expansion they would have a better area ambiance employees but it more about quantity over quality of work. i would have given one star, but the other one is for the technicians who have done a great job kenny, jimmy .","neutral, disapproval, realization","[INST] A customer left us a 2-star review: 'i literally got my nails done an hour ago and had a fill with gels. i've been going here for about 2 years but i won't be returning. my nails look like a teenager painted them an actual comment my friend made when i asked how my nails looked . i don't know the name of the guy who did them, but i have had other technicians who have done a way better job. the guy did not put a top coat for my gels, just went straight to using a polish that turned out sloppy and lumpy. he didn't even paint all the way up to my cuticles one of my biggest per peeves . i am so embarrassed that i had to book an appointment at a different nail salon so i can change it. the salon has been in the process of expanding and each time i come in, i see new employees. it seems to me like the guy was rushing to get my nails done and did not care about the quality of the work. on another note, there was a woman getting a pedicure who had her three young children one was a baby and her mother all occupying the couches waiting area. the kids were being obnoxious and i had to listen to them the entire 45 minutes i had my pedicure. you would think with the expansion they would have a better area ambiance employees but it more about quantity over quality of work. i would have given one star, but the other one is for the technicians who have done a great job kenny, jimmy .' The customer feels neutral, disapproval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i literally got my nails done an hour ago and had a fill with gels. i've been going here for about 2 years but i won't be returning. my nails look like a teenager painted them an actual comment my friend made when i asked how my nails looked . i don't know the name of the guy who did them, but i have had other technicians who have done a way better job. the guy did not put a top coat for my gels, just went straight to using a polish that turned out sloppy and lumpy. he didn't even paint all the way up to my cuticles one of my biggest per peeves . i am so embarrassed that i had to book an appointment at a different nail salon so i can change it. the salon has been in the process of expanding and each time i come in, i see new employees. it seems to me like the guy was rushing to get my nails done and did not care about the quality of the work. on another note, there was a woman getting a pedicure who had her three young children one was a baby and her mother all occupying the couches waiting area. the kids were being obnoxious and i had to listen to them the entire 45 minutes i had my pedicure. you would think with the expansion they would have a better area ambiance employees but it more about quantity over quality of work. i would have given one star, but the other one is for the technicians who have done a great job kenny, jimmy .' The customer feels neutral, disapproval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following concerns:

1. Quality of work: Ensure that all technicians are properly trained and understand the importance of applying a top coat and painting up to the cuticles. We can also implement a quality control check to ensure that each nail service meets our high standards.

2. Communication: Make sure that the customer is aware of the technician who is working on their nails, and provide them with the opportunity to request a specific technician if they have had a positive experience with them in the past.

3. Ambiance: Improve the waiting area to create a more comfortable and quiet environment for customers."
2,"I wouldn't call it great food. I had lunch here and the wonton soup was good. The Orange flavored chicken was average or even a little less than average. The fried rice that came with it was.....well....it tasted like white rice. Looked similar to fried but was pretty boring too. \nI would compare the quality to panda express. Not great, but an acceptable alternative to fast food. Only downside to that is that you have a waitress you have to tip here. \nThe dining area is odd, with boxes of supplies piled up on the right side of the entrance area. Makes it look cluttered and unfinished.","i wouldn't call it great food. i had lunch here and the wonton soup was good. the orange flavored chicken was average or even a little less than average. the fried rice that came with it was.....well....it tasted like white rice. looked similar to fried but was pretty boring too. ni would compare the quality to panda express. not great, but an acceptable alternative to fast food. only downside to that is that you have a waitress you have to tip here. nthe dining area is odd, with boxes of supplies piled up on the right side of the entrance area. makes it look cluttered and unfinished.","disapproval, disappointment, neutral","[INST] A customer left us a 2-star review: 'i wouldn't call it great food. i had lunch here and the wonton soup was good. the orange flavored chicken was average or even a little less than average. the fried rice that came with it was.....well....it tasted like white rice. looked similar to fried but was pretty boring too. ni would compare the quality to panda express. not great, but an acceptable alternative to fast food. only downside to that is that you have a waitress you have to tip here. nthe dining area is odd, with boxes of supplies piled up on the right side of the entrance area. makes it look cluttered and unfinished.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i wouldn't call it great food. i had lunch here and the wonton soup was good. the orange flavored chicken was average or even a little less than average. the fried rice that came with it was.....well....it tasted like white rice. looked similar to fried but was pretty boring too. ni would compare the quality to panda express. not great, but an acceptable alternative to fast food. only downside to that is that you have a waitress you have to tip here. nthe dining area is odd, with boxes of supplies piled up on the right side of the entrance area. makes it look cluttered and unfinished.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance the quality of the Orange Flavored Chicken and Fried Rice: We can work on refining our recipes to make them more flavorful and appealing to our customers.

2. Consistency in food presentation: Ensure that all dishes are visually appealing and meet the standards of quality that our customers expect.

3. Address the dining area concerns: Organize the dining area to create a more welcoming and less cluttered environment. This could involve moving any excess supplies to a more appropriate storage location."
2,"After being invited here several times by a friend I finally toke him up on his offer.\n\nOrdered a combo pizza and wings and a dinner salad, it was ok.\nService was great, I believe her name was Cori, and she was on top of our refills and kept us happy our whole visit.","after being invited here several times by a friend i finally toke him up on his offer. n nordered a combo pizza and wings and a dinner salad, it was ok. nservice was great, i believe her name was cori, and she was on top of our refills and kept us happy our whole visit.","admiration, joy, approval","[INST] A customer left us a 2-star review: 'after being invited here several times by a friend i finally toke him up on his offer. n nordered a combo pizza and wings and a dinner salad, it was ok. nservice was great, i believe her name was cori, and she was on top of our refills and kept us happy our whole visit.' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'after being invited here several times by a friend i finally toke him up on his offer. n nordered a combo pizza and wings and a dinner salad, it was ok. nservice was great, i believe her name was cori, and she was on top of our refills and kept us happy our whole visit.' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience?  To enhance the customer's experience and potentially increase their satisfaction, consider focusing on the following areas:

1. Food Quality: Although the customer found the food ""ok,"" there's always room for improvement. You could consider refining your pizza and wing recipes, ensuring they are consistently delicious and meet the customer's expectations.

2. Menu Variety: Offering a diverse menu can cater to a wider range of tastes and preferences, making it more likely that customers will find something they truly love.

3. Consistency: Maintaining a high level of quality and service across all visits is crucial. Aim to provide a consistently excellent experience for returning customers."
2,"Decided to try this based on the amazing reviews.  I'm not sure if what we experienced was just an off day (I dont think it was) or what.  Ordered take out.  45 minute wait.  I thought that was a good sign, they are in demand. Got the food.  We ordered 2 of the lunch specials. Neither of us got our soup and my spouse didn't get the egg roll.  Food was NOT stellar.  It was ok, similar to what you get at a mall food court.  It was surprising to me that it was just ok, I was expecting really good based on reviews.","decided to try this based on the amazing reviews. i'm not sure if what we experienced was just an off day i dont think it was or what. ordered take out. 45 minute wait. i thought that was a good sign, they are in demand. got the food. we ordered 2 of the lunch specials. neither of us got our soup and my spouse didn't get the egg roll. food was not stellar. it was ok, similar to what you get at a mall food court. it was surprising to me that it was just ok, i was expecting really good based on reviews.","surprise, confusion, disappointment","[INST] A customer left us a 2-star review: 'decided to try this based on the amazing reviews. i'm not sure if what we experienced was just an off day i dont think it was or what. ordered take out. 45 minute wait. i thought that was a good sign, they are in demand. got the food. we ordered 2 of the lunch specials. neither of us got our soup and my spouse didn't get the egg roll. food was not stellar. it was ok, similar to what you get at a mall food court. it was surprising to me that it was just ok, i was expecting really good based on reviews.' The customer feels surprise, confusion, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'decided to try this based on the amazing reviews. i'm not sure if what we experienced was just an off day i dont think it was or what. ordered take out. 45 minute wait. i thought that was a good sign, they are in demand. got the food. we ordered 2 of the lunch specials. neither of us got our soup and my spouse didn't get the egg roll. food was not stellar. it was ok, similar to what you get at a mall food court. it was surprising to me that it was just ok, i was expecting really good based on reviews.' The customer feels surprise, confusion, disappointment. Concisely, how can we best improve our services for this customer's experience?  1. Improve Communication: Keep customers informed about their orders, especially if there's a delay. A text or call to apologize for the wait and provide an estimated time of arrival could help manage expectations.

2. Consistency: Ensure that every order is prepared correctly and includes all items. This could involve double-checking orders before they are prepared and packaged.

3. Quality: Strive to maintain high-quality food, especially for popular items. Regularly taste-test dishes to ensure they meet the standards set by the positive reviews.

4. Customer Feedback: Encourage customers to provide feedback, both positive and negative, to help identify areas for improvement."
2,"The food was pretty good and the guacamole was awesome, but my boyfriend and I were not treated very well. I guess it's just Scottsdale, but the waitress asked us incredulously if we wanted a table, seated us, and then didn't speak to us for a good ten minutes. She was nice to everyone else, but she acted like our presence was bothering her. I'm sick of going to restaurants in Scottsdale and being treated like I'm not welcome.","the food was pretty good and the guacamole was awesome, but my boyfriend and i were not treated very well. i guess it's just scottsdale, but the waitress asked us incredulously if we wanted a table, seated us, and then didn't speak to us for a good ten minutes. she was nice to everyone else, but she acted like our presence was bothering her. i'm sick of going to restaurants in scottsdale and being treated like i'm not welcome.","disappointment, annoyance, admiration","[INST] A customer left us a 2-star review: 'the food was pretty good and the guacamole was awesome, but my boyfriend and i were not treated very well. i guess it's just scottsdale, but the waitress asked us incredulously if we wanted a table, seated us, and then didn't speak to us for a good ten minutes. she was nice to everyone else, but she acted like our presence was bothering her. i'm sick of going to restaurants in scottsdale and being treated like i'm not welcome.' The customer feels disappointment, annoyance, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the food was pretty good and the guacamole was awesome, but my boyfriend and i were not treated very well. i guess it's just scottsdale, but the waitress asked us incredulously if we wanted a table, seated us, and then didn't speak to us for a good ten minutes. she was nice to everyone else, but she acted like our presence was bothering her. i'm sick of going to restaurants in scottsdale and being treated like i'm not welcome.' The customer feels disappointment, annoyance, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. **Warm Welcome**: Ensure our staff greets customers warmly and promptly, making them feel welcome.

2. **Attentive Service**: Improve response time to customers' needs. The customer mentioned a ten-minute wait before being attended to, which may have contributed to their negative experience.

3. **Consistent Service**: Ensure all customers receive the same level of service, regardless of their perceived status or group size. The customer felt that they were treated differently compared to other patrons."
2,"It's pretty harsh for me to give 2 stars, but read on.\n\nI'm an explorer.  I look for things to do with our young son when traveling. As a result, I have been to many children's museums.\n\nHalf of the freaking exhibits don't work, are broken, or just suck in general.   It's only two floors.  Vegas could support four floors easily. \n\nThe gift shop is great if you're 4.   \n\nThe fat trick at the front counter was on the phone arguing with her husband (?) as the other girl checked us in.  My son went to look around the corner and see inside the museum. She stopped arguing long enough to yell at him to STAY WITH YOUR MOM AND DAD AT ALL TIMES.  \n\nRight in front of her, I told him, \""IGNORE HER.  You are not mentally retarded nor handicapped. We haven't lost you yet and it's been almost 9 years.  Feel free to EXPLORE. \""   O_o\n\nShe just looked at me.","it's pretty harsh for me to give 2 stars, but read on. n ni'm an explorer. i look for things to do with our young son when traveling. as a result, i have been to many children's museums. n nhalf of the freaking exhibits don't work, are broken, or just suck in general. it's only two floors. vegas could support four floors easily. n nthe gift shop is great if you're 4. n nthe fat trick at the front counter was on the phone arguing with her husband ? as the other girl checked us in. my son went to look around the corner and see inside the museum. she stopped arguing long enough to yell at him to stay with your mom and dad at all times. n nright in front of her, i told him, ignore her. you are not mentally retarded nor handicapped. we haven't lost you yet and it's been almost 9 years. feel free to explore. o o n nshe just looked at me.","neutral, annoyance, disappointment","[INST] A customer left us a 2-star review: 'it's pretty harsh for me to give 2 stars, but read on. n ni'm an explorer. i look for things to do with our young son when traveling. as a result, i have been to many children's museums. n nhalf of the freaking exhibits don't work, are broken, or just suck in general. it's only two floors. vegas could support four floors easily. n nthe gift shop is great if you're 4. n nthe fat trick at the front counter was on the phone arguing with her husband ? as the other girl checked us in. my son went to look around the corner and see inside the museum. she stopped arguing long enough to yell at him to stay with your mom and dad at all times. n nright in front of her, i told him, ignore her. you are not mentally retarded nor handicapped. we haven't lost you yet and it's been almost 9 years. feel free to explore. o o n nshe just looked at me.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'it's pretty harsh for me to give 2 stars, but read on. n ni'm an explorer. i look for things to do with our young son when traveling. as a result, i have been to many children's museums. n nhalf of the freaking exhibits don't work, are broken, or just suck in general. it's only two floors. vegas could support four floors easily. n nthe gift shop is great if you're 4. n nthe fat trick at the front counter was on the phone arguing with her husband ? as the other girl checked us in. my son went to look around the corner and see inside the museum. she stopped arguing long enough to yell at him to stay with your mom and dad at all times. n nright in front of her, i told him, ignore her. you are not mentally retarded nor handicapped. we haven't lost you yet and it's been almost 9 years. feel free to explore. o o n nshe just looked at me.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Exhibit Maintenance: Regularly inspect and maintain all exhibits to ensure they are functioning properly and provide a high-quality experience.

2. Space Utilization: Consider expanding the museum to offer more exhibits, especially if there is available space and demand from visitors.

3. Staff Training: Train staff to be more customer-focused and sensitive to the needs of families with young children. They should be aware of their tone and language when interacting with visitors, especially when children are present."
2,"Lol\u00eb vs Lululemon... Grand combat! Mais dans mon coeur, la deuxi\u00e8me marque restera toujours ma favorite. D\u00e9sol\u00e9e Lol\u00eb si je te blesse en ces quelques mots, j'ai pourtant essay\u00e9, mais tes produits ne m'ont pas s\u00e9duites au point de trahir Lulu. Triste sort, oui je sais. Mais je ne peux \u00eatre infid\u00e8le \u00e0 Lulu, tu comprends?! N'en parlons, cela serait trop douloureux pour toi, Lol\u00eb ... ;)","lol u00eb vs lululemon... grand combat! mais dans mon coeur, la deuxi u00e8me marque restera toujours ma favorite. d u00e9sol u00e9e lol u00eb si je te blesse en ces quelques mots, j'ai pourtant essay u00e9, mais tes produits ne m'ont pas s u00e9duites au point de trahir lulu. triste sort, oui je sais. mais je ne peux u00eatre infid u00e8le u00e0 lulu, tu comprends?! n'en parlons, cela serait trop douloureux pour toi, lol u00eb ...","amusement, neutral, joy","[INST] A customer left us a 2-star review: 'lol u00eb vs lululemon... grand combat! mais dans mon coeur, la deuxi u00e8me marque restera toujours ma favorite. d u00e9sol u00e9e lol u00eb si je te blesse en ces quelques mots, j'ai pourtant essay u00e9, mais tes produits ne m'ont pas s u00e9duites au point de trahir lulu. triste sort, oui je sais. mais je ne peux u00eatre infid u00e8le u00e0 lulu, tu comprends?! n'en parlons, cela serait trop douloureux pour toi, lol u00eb ...' The customer feels amusement, neutral, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'lol u00eb vs lululemon... grand combat! mais dans mon coeur, la deuxi u00e8me marque restera toujours ma favorite. d u00e9sol u00e9e lol u00eb si je te blesse en ces quelques mots, j'ai pourtant essay u00e9, mais tes produits ne m'ont pas s u00e9duites au point de trahir lulu. triste sort, oui je sais. mais je ne peux u00eatre infid u00e8le u00e0 lulu, tu comprends?! n'en parlons, cela serait trop douloureux pour toi, lol u00eb ...' The customer feels amusement, neutral, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can:

1. Improve product quality: The customer mentions that they were disappointed with our products and still prefer Lululemon. We should focus on enhancing the quality of our products to match or surpass Lululemon's standards.

2. Personalize communication: The customer's review is written in French, indicating that they may be more comfortable communicating in that language. Offering multilingual support could help improve their experience.

3. Offer exceptional customer service: The customer seems to have tried our products but still feels loyal to Lululemon."
2,"Just another corporate yogurt place. \n\nEvery time I've been to the Chandler Whole Foods in this same shopping center, I'd drive past Orange Leaf and remind myself I still needed to try the place.\n\nWell, Friday night, finally stopped in here. \n\nNice, open spacious set up. Comfy padded chairs. Brightly lit and seemed clean. \n\nHuge variety of flavors that night (17), two dairy free options and one NSA with cute names like \""Snickerdoodle: Tastes as happy as it sounds!\"" and \""Pineapple: Don't let the spikes fool you, it's tasty!\""\n\nIf there's one thing I despise about self-serve yogurt joints it's sample cup hoarders. Oh, you say your shop's going green? Just stop, please. Especially if there's no recycling bin or reusable containers available for purchase! \n\nIt's even more annoying when you have to ask for them and an employee looks at you like you just murdered their first born. \n\nThe disgruntled employee (who didn't greet anyone, by the way, she looked like she was in sheer pain) gave us each one. Yes, one each. Hello, dispenser contamination! Gross. \n\nYou run a yogurt shop; customers want to try your product. Just put a bin of cups out like everyone else does. \n\nAs far as the yogurt goes, it was great. I mixed pineapple and coconut together, two flavors I can never seem to find! Dude had the Snickerdoodle, which yes, tasted as happy as it sounds. \n\nToppings bar is kind of weak, and the fruit didn't seem fresh. Great variety of Boba flavors though, most I've seen in the area. \n\nWith froyo shops on almost every corner in the Valley, not sure I'd go out of my way to come here again.","just another corporate yogurt place. n nevery time i've been to the chandler whole foods in this same shopping center, i'd drive past orange leaf and remind myself i still needed to try the place. n nwell, friday night, finally stopped in here. n nnice, open spacious set up. comfy padded chairs. brightly lit and seemed clean. n nhuge variety of flavors that night 17 , two dairy free options and one nsa with cute names like snickerdoodle tastes as happy as it sounds! and pineapple don't let the spikes fool you, it's tasty! n nif there's one thing i despise about self serve yogurt joints it's sample cup hoarders. oh, you say your shop's going green? just stop, please. especially if there's no recycling bin or reusable containers available for purchase! n nit's even more annoying when you have to ask for them and an employee looks at you like you just murdered their first born. n nthe disgruntled employee who didn't greet anyone, by the way, she looked like she was in sheer pain gave us each one. yes, one each. hello, dispenser contamination! gross. n nyou run a yogurt shop customers want to try your product. just put a bin of cups out like everyone else does. n nas far as the yogurt goes, it was great. i mixed pineapple and coconut together, two flavors i can never seem to find! dude had the snickerdoodle, which yes, tasted as happy as it sounds. n ntoppings bar is kind of weak, and the fruit didn't seem fresh. great variety of boba flavors though, most i've seen in the area. n nwith froyo shops on almost every corner in the valley, not sure i'd go out of my way to come here again.","joy, approval, admiration","[INST] A customer left us a 2-star review: 'just another corporate yogurt place. n nevery time i've been to the chandler whole foods in this same shopping center, i'd drive past orange leaf and remind myself i still needed to try the place. n nwell, friday night, finally stopped in here. n nnice, open spacious set up. comfy padded chairs. brightly lit and seemed clean. n nhuge variety of flavors that night 17 , two dairy free options and one nsa with cute names like snickerdoodle tastes as happy as it sounds! and pineapple don't let the spikes fool you, it's tasty! n nif there's one thing i despise about self serve yogurt joints it's sample cup hoarders. oh, you say your shop's going green? just stop, please. especially if there's no recycling bin or reusable containers available for purchase! n nit's even more annoying when you have to ask for them and an employee looks at you like you just murdered their first born. n nthe disgruntled employee who didn't greet anyone, by the way, she looked like she was in sheer pain gave us each one. yes, one each. hello, dispenser contamination! gross. n nyou run a yogurt shop customers want to try your product. just put a bin of cups out like everyone else does. n nas far as the yogurt goes, it was great. i mixed pineapple and coconut together, two flavors i can never seem to find! dude had the snickerdoodle, which yes, tasted as happy as it sounds. n ntoppings bar is kind of weak, and the fruit didn't seem fresh. great variety of boba flavors though, most i've seen in the area. n nwith froyo shops on almost every corner in the valley, not sure i'd go out of my way to come here again.' The customer feels joy, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'just another corporate yogurt place. n nevery time i've been to the chandler whole foods in this same shopping center, i'd drive past orange leaf and remind myself i still needed to try the place. n nwell, friday night, finally stopped in here. n nnice, open spacious set up. comfy padded chairs. brightly lit and seemed clean. n nhuge variety of flavors that night 17 , two dairy free options and one nsa with cute names like snickerdoodle tastes as happy as it sounds! and pineapple don't let the spikes fool you, it's tasty! n nif there's one thing i despise about self serve yogurt joints it's sample cup hoarders. oh, you say your shop's going green? just stop, please. especially if there's no recycling bin or reusable containers available for purchase! n nit's even more annoying when you have to ask for them and an employee looks at you like you just murdered their first born. n nthe disgruntled employee who didn't greet anyone, by the way, she looked like she was in sheer pain gave us each one. yes, one each. hello, dispenser contamination! gross. n nyou run a yogurt shop customers want to try your product. just put a bin of cups out like everyone else does. n nas far as the yogurt goes, it was great. i mixed pineapple and coconut together, two flavors i can never seem to find! dude had the snickerdoodle, which yes, tasted as happy as it sounds. n ntoppings bar is kind of weak, and the fruit didn't seem fresh. great variety of boba flavors though, most i've seen in the area. n nwith froyo shops on almost every corner in the valley, not sure i'd go out of my way to come here again.' The customer feels joy, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Employee Training: Train employees to be more welcoming and attentive to customers. This includes greeting customers upon entry, offering assistance when needed, and providing a positive and friendly atmosphere.

2. Sample Cups: Provide a bin of cups for customers to try the yogurt flavors. This will encourage customers to sample more flavors and potentially increase sales.

3. Reusable Containers: Offer reusable containers for sale to customers who are concerned about the environment. This will help reduce waste and show that we are environmentally conscious."
2,"I love BBQ. So I am always eager to try some new q. I was fairly disappointed. This place has the look and feel of a hipster restaurant but unfortunately it tastes like it to. There is no soul.\nWe split the 2 meet combo (shoulder & brisket). The shoulder was a small portion that came in a cast iron skillet. The meat was tender but lacked texture or bark, and it was diced into large clocks. The brisket was a mess. I still can't figure out how they sliced it. No visible smoke ring but you really couldn't tell because the place is dark like a cave.  Again lacking texture, and it was tender but super fatty.  I will say that my wife enjoyed the mac n cheese but the corn bread was overly sweet and greasy. The app menu was great we had fried chicken hearts. \n\nMy final issue was our service. Our server acted like our table of ten was bothering her although the place was dead that night.  Bottom line is it is Pittsburg, so I should have lower BBQ standards, but this was really lackluster even for Pittsburgh.","i love bbq. so i am always eager to try some new q. i was fairly disappointed. this place has the look and feel of a hipster restaurant but unfortunately it tastes like it to. there is no soul. nwe split the 2 meet combo shoulder brisket . the shoulder was a small portion that came in a cast iron skillet. the meat was tender but lacked texture or bark, and it was diced into large clocks. the brisket was a mess. i still can't figure out how they sliced it. no visible smoke ring but you really couldn't tell because the place is dark like a cave. again lacking texture, and it was tender but super fatty. i will say that my wife enjoyed the mac n cheese but the corn bread was overly sweet and greasy. the app menu was great we had fried chicken hearts. n nmy final issue was our service. our server acted like our table of ten was bothering her although the place was dead that night. bottom line is it is pittsburg, so i should have lower bbq standards, but this was really lackluster even for pittsburgh.","disappointment, disapproval, love","[INST] A customer left us a 2-star review: 'i love bbq. so i am always eager to try some new q. i was fairly disappointed. this place has the look and feel of a hipster restaurant but unfortunately it tastes like it to. there is no soul. nwe split the 2 meet combo shoulder brisket . the shoulder was a small portion that came in a cast iron skillet. the meat was tender but lacked texture or bark, and it was diced into large clocks. the brisket was a mess. i still can't figure out how they sliced it. no visible smoke ring but you really couldn't tell because the place is dark like a cave. again lacking texture, and it was tender but super fatty. i will say that my wife enjoyed the mac n cheese but the corn bread was overly sweet and greasy. the app menu was great we had fried chicken hearts. n nmy final issue was our service. our server acted like our table of ten was bothering her although the place was dead that night. bottom line is it is pittsburg, so i should have lower bbq standards, but this was really lackluster even for pittsburgh.' The customer feels disappointment, disapproval, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i love bbq. so i am always eager to try some new q. i was fairly disappointed. this place has the look and feel of a hipster restaurant but unfortunately it tastes like it to. there is no soul. nwe split the 2 meet combo shoulder brisket . the shoulder was a small portion that came in a cast iron skillet. the meat was tender but lacked texture or bark, and it was diced into large clocks. the brisket was a mess. i still can't figure out how they sliced it. no visible smoke ring but you really couldn't tell because the place is dark like a cave. again lacking texture, and it was tender but super fatty. i will say that my wife enjoyed the mac n cheese but the corn bread was overly sweet and greasy. the app menu was great we had fried chicken hearts. n nmy final issue was our service. our server acted like our table of ten was bothering her although the place was dead that night. bottom line is it is pittsburg, so i should have lower bbq standards, but this was really lackluster even for pittsburgh.' The customer feels disappointment, disapproval, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on several key areas:

1. Enhance the taste of our BBQ: The customer felt that the BBQ lacked texture, bark, and a smoke ring. We could consider refining our cooking techniques to achieve a more authentic BBQ flavor and texture.

2. Improve portion sizes: The customer felt that the shoulder portion was small. We could consider adjusting our portion sizes to meet customer expectations.

3. Train staff on customer service: The customer felt that the server was unfriendly. We should emphasize the importance of friendly and attentive service to all customers."
2,"The lobby area definitely looked beautiful but the lack of customer service and room condition brought the impression down tremendously. For starters, the shower drain was clogged. Then the shower pressure was VERY slow, like practically dripping. Then, we had leftover food from Benihana that we needed to heat up to eat and when I called the front to ask for a microwave the lady rudely said there's NOT EVEN ONE microwave in the entire hotel for guests to use. Like.. Seriously?! How is that even possible?? Oh, then we called papa johns for pizza one night and were told that papa johns isn't allowed on westgate property. Cmon people. Settle your differences so guests can have the convenience we pay for.","the lobby area definitely looked beautiful but the lack of customer service and room condition brought the impression down tremendously. for starters, the shower drain was clogged. then the shower pressure was very slow, like practically dripping. then, we had leftover food from benihana that we needed to heat up to eat and when i called the front to ask for a microwave the lady rudely said there's not even one microwave in the entire hotel for guests to use. like.. seriously?! how is that even possible?? oh, then we called papa johns for pizza one night and were told that papa johns isn't allowed on westgate property. cmon people. settle your differences so guests can have the convenience we pay for.","annoyance, disappointment, curiosity","[INST] A customer left us a 2-star review: 'the lobby area definitely looked beautiful but the lack of customer service and room condition brought the impression down tremendously. for starters, the shower drain was clogged. then the shower pressure was very slow, like practically dripping. then, we had leftover food from benihana that we needed to heat up to eat and when i called the front to ask for a microwave the lady rudely said there's not even one microwave in the entire hotel for guests to use. like.. seriously?! how is that even possible?? oh, then we called papa johns for pizza one night and were told that papa johns isn't allowed on westgate property. cmon people. settle your differences so guests can have the convenience we pay for.' The customer feels annoyance, disappointment, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the lobby area definitely looked beautiful but the lack of customer service and room condition brought the impression down tremendously. for starters, the shower drain was clogged. then the shower pressure was very slow, like practically dripping. then, we had leftover food from benihana that we needed to heat up to eat and when i called the front to ask for a microwave the lady rudely said there's not even one microwave in the entire hotel for guests to use. like.. seriously?! how is that even possible?? oh, then we called papa johns for pizza one night and were told that papa johns isn't allowed on westgate property. cmon people. settle your differences so guests can have the convenience we pay for.' The customer feels annoyance, disappointment, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following issues:

1. Customer Service: Train staff to provide friendly, helpful, and courteous service. Acknowledge and apologize for any inconveniences, and offer solutions or compensation for the issues experienced.

2. Room Condition: Ensure regular maintenance and inspections of rooms, particularly the shower drains and pressure, to prevent similar issues from occurring.

3. Amenities: Provide clear information about available amenities, such as microwaves, and ensure there are enough for guest use."
2,"Saigon Pho Falls Flat\n\nYears ago, my husband and i went to Saigon Pho regularly before choir practice to get a bowl of Bun Hanoi.  Once we quit the choir, and found Cyclo, Saigon Pho was no longer on the radar screen.  Last night, i craved a bowl of pho, and wanting to mix it up a bit, we thought we'd visit the old haunt.\n\nWell, disappointing.  The Pho Tai was flat in flavor, greasy and very, very average.  the \""salad\"" consisted of a handful of bean sprouts, a lemon wedge, one basil leaf (!) and a sickly branch of couple day old mint leaves.  \n\nIt was sustenance, but not a great food treat.  \n\nwe'll be moving on.","saigon pho falls flat n nyears ago, my husband and i went to saigon pho regularly before choir practice to get a bowl of bun hanoi. once we quit the choir, and found cyclo, saigon pho was no longer on the radar screen. last night, i craved a bowl of pho, and wanting to mix it up a bit, we thought we'd visit the old haunt. n nwell, disappointing. the pho tai was flat in flavor, greasy and very, very average. the salad consisted of a handful of bean sprouts, a lemon wedge, one basil leaf ! and a sickly branch of couple day old mint leaves. n nit was sustenance, but not a great food treat. n nwe'll be moving on.","disappointment, neutral, disapproval","[INST] A customer left us a 2-star review: 'saigon pho falls flat n nyears ago, my husband and i went to saigon pho regularly before choir practice to get a bowl of bun hanoi. once we quit the choir, and found cyclo, saigon pho was no longer on the radar screen. last night, i craved a bowl of pho, and wanting to mix it up a bit, we thought we'd visit the old haunt. n nwell, disappointing. the pho tai was flat in flavor, greasy and very, very average. the salad consisted of a handful of bean sprouts, a lemon wedge, one basil leaf ! and a sickly branch of couple day old mint leaves. n nit was sustenance, but not a great food treat. n nwe'll be moving on.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'saigon pho falls flat n nyears ago, my husband and i went to saigon pho regularly before choir practice to get a bowl of bun hanoi. once we quit the choir, and found cyclo, saigon pho was no longer on the radar screen. last night, i craved a bowl of pho, and wanting to mix it up a bit, we thought we'd visit the old haunt. n nwell, disappointing. the pho tai was flat in flavor, greasy and very, very average. the salad consisted of a handful of bean sprouts, a lemon wedge, one basil leaf ! and a sickly branch of couple day old mint leaves. n nit was sustenance, but not a great food treat. n nwe'll be moving on.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Saigon Pho, we can focus on the following areas:

1. Enhance the flavor of the Pho Tai by adjusting the seasoning and ensuring the broth is rich and flavorful.
2. Improve the presentation of the salad by providing a more generous portion of fresh ingredients, such as bean sprouts, basil, and mint leaves.
3. Offer a warm and welcoming atmosphere to encourage repeat visits and make customers feel valued.
4. Consider reaching out to the customer to express our appreciation for their feedback and offer a complimentary meal or discount on their next visit to make amends for their disappointing experience."
2,"I didn't know that a return policy was so difficult. I went to return $28 worth of facewash and toner that broke my face out and the sales girl was making such a big deal that I had used half of the product. Almost anyone will tell you to keep with a facial routine for a week or two to see if it works. I bought the product two weeks ago. I didn't notice anywhere on the receipt that said \"" only use a few times, if you don't like it, bring it back\""....","i didn't know that a return policy was so difficult. i went to return 28 worth of facewash and toner that broke my face out and the sales girl was making such a big deal that i had used half of the product. almost anyone will tell you to keep with a facial routine for a week or two to see if it works. i bought the product two weeks ago. i didn't notice anywhere on the receipt that said only use a few times, if you don't like it, bring it back ....","realization, neutral, approval","[INST] A customer left us a 2-star review: 'i didn't know that a return policy was so difficult. i went to return 28 worth of facewash and toner that broke my face out and the sales girl was making such a big deal that i had used half of the product. almost anyone will tell you to keep with a facial routine for a week or two to see if it works. i bought the product two weeks ago. i didn't notice anywhere on the receipt that said only use a few times, if you don't like it, bring it back ....' The customer feels realization, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i didn't know that a return policy was so difficult. i went to return 28 worth of facewash and toner that broke my face out and the sales girl was making such a big deal that i had used half of the product. almost anyone will tell you to keep with a facial routine for a week or two to see if it works. i bought the product two weeks ago. i didn't notice anywhere on the receipt that said only use a few times, if you don't like it, bring it back ....' The customer feels realization, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Clarify Return Policy: Make the return policy more visible and clear on the receipt, product packaging, and online. Include information about the usage limit and the time frame within which returns are accepted.

2. Train Staff: Train sales staff to be more empathetic and understanding when dealing with customers who wish to return products. They should be aware of the return policy and communicate it effectively to customers.

3. Product Testing: Consider allowing customers to test products for a longer period before committing to a purchase, or offer sample sizes to help customers make informed decisions."
2,I wouldn't come back here again especially for the price. I've heard great reviews about this place. But the only thing great about this buffet is the crabs! The rest of the food was BLAH! - J,i wouldn't come back here again especially for the price. i've heard great reviews about this place. but the only thing great about this buffet is the crabs! the rest of the food was blah! j,"admiration, disapproval, approval","[INST] A customer left us a 2-star review: 'i wouldn't come back here again especially for the price. i've heard great reviews about this place. but the only thing great about this buffet is the crabs! the rest of the food was blah! j' The customer feels admiration, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i wouldn't come back here again especially for the price. i've heard great reviews about this place. but the only thing great about this buffet is the crabs! the rest of the food was blah! j' The customer feels admiration, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially win them back, we could focus on the following areas:

1. Quality of Food: Improve the quality and variety of the non-crab dishes to match the high expectations set by the positive reviews.

2. Consistency: Ensure that the quality of food is consistent across all dishes, not just the crabs.

3. Value for Money: Review the pricing structure to ensure it is competitive and offers good value for the quality of food provided.

4. Customer Feedback: Implement a system to collect and respond to customer feedback more effectively. This shows that we value their opinions and are committed to improving their experience."
2,"Wow.  What a letdown.\n\nMaybe I let hype get to me again, but overall, Gaby Et Jules just didn't satisfy my expectations of what a good macaroon should be.  From an atmosphere perspective... although the owner and staff were extremely happy to serve us... the whole white glove affair just seemed a little stuffy.\n\nI decided to splurge and get a few different types of macaroons and a pastry.  Ignoring the sticker shock I endured (almost $3 per macaroon... really?), I was incredibly underwhelmed by quality, complexity and ingenuity of the options.\n\nDo yourself a favor and grab some macaroons from a non-traditional spot (such as Marty's Market, or if you have the privvy...  simplified versions at the Duquesne Club) as these babies just aren't up to par.","wow. what a letdown. n nmaybe i let hype get to me again, but overall, gaby et jules just didn't satisfy my expectations of what a good macaroon should be. from an atmosphere perspective... although the owner and staff were extremely happy to serve us... the whole white glove affair just seemed a little stuffy. n ni decided to splurge and get a few different types of macaroons and a pastry. ignoring the sticker shock i endured almost 3 per macaroon... really? , i was incredibly underwhelmed by quality, complexity and ingenuity of the options. n ndo yourself a favor and grab some macaroons from a non traditional spot such as marty's market, or if you have the privvy... simplified versions at the duquesne club as these babies just aren't up to par.","disappointment, surprise, disapproval","[INST] A customer left us a 2-star review: 'wow. what a letdown. n nmaybe i let hype get to me again, but overall, gaby et jules just didn't satisfy my expectations of what a good macaroon should be. from an atmosphere perspective... although the owner and staff were extremely happy to serve us... the whole white glove affair just seemed a little stuffy. n ni decided to splurge and get a few different types of macaroons and a pastry. ignoring the sticker shock i endured almost 3 per macaroon... really? , i was incredibly underwhelmed by quality, complexity and ingenuity of the options. n ndo yourself a favor and grab some macaroons from a non traditional spot such as marty's market, or if you have the privvy... simplified versions at the duquesne club as these babies just aren't up to par.' The customer feels disappointment, surprise, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'wow. what a letdown. n nmaybe i let hype get to me again, but overall, gaby et jules just didn't satisfy my expectations of what a good macaroon should be. from an atmosphere perspective... although the owner and staff were extremely happy to serve us... the whole white glove affair just seemed a little stuffy. n ni decided to splurge and get a few different types of macaroons and a pastry. ignoring the sticker shock i endured almost 3 per macaroon... really? , i was incredibly underwhelmed by quality, complexity and ingenuity of the options. n ndo yourself a favor and grab some macaroons from a non traditional spot such as marty's market, or if you have the privvy... simplified versions at the duquesne club as these babies just aren't up to par.' The customer feels disappointment, surprise, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Gaby et Jules, consider the following steps:

1. Address the pricing concern: Explain the cost of high-quality ingredients and the craftsmanship involved in creating our macaroons. Offer a special promotion or discount for the customer's next visit to make the price more appealing.

2. Enhance the atmosphere: Create a more relaxed and inviting ambiance, while still maintaining the white glove service. This could involve soft music, comfortable seating, and a more casual decor."
2,"cool place! it's a gas station/gift shop/restaurant/car wash/bakery! crazy! i will say it is upscale and over priced for the gifts.  but it has a bakery with fresh coffee, and small baked goods! met with my wife here, we grubbed the pulled pork sandwiches. was not impressed at all. there were hard bits and chunks in our sandwiches, and it just wasn't very tasty, meat was over cooked and really chewy. Expected way better pulled pork. I'm sure the other food is great, but if you can't master pulled pork at a BBQ place. i don't think i will be coming back.","cool place! it's a gas station gift shop restaurant car wash bakery! crazy! i will say it is upscale and over priced for the gifts. but it has a bakery with fresh coffee, and small baked goods! met with my wife here, we grubbed the pulled pork sandwiches. was not impressed at all. there were hard bits and chunks in our sandwiches, and it just wasn't very tasty, meat was over cooked and really chewy. expected way better pulled pork. i'm sure the other food is great, but if you can't master pulled pork at a bbq place. i don't think i will be coming back.","disapproval, admiration, disappointment","[INST] A customer left us a 2-star review: 'cool place! it's a gas station gift shop restaurant car wash bakery! crazy! i will say it is upscale and over priced for the gifts. but it has a bakery with fresh coffee, and small baked goods! met with my wife here, we grubbed the pulled pork sandwiches. was not impressed at all. there were hard bits and chunks in our sandwiches, and it just wasn't very tasty, meat was over cooked and really chewy. expected way better pulled pork. i'm sure the other food is great, but if you can't master pulled pork at a bbq place. i don't think i will be coming back.' The customer feels disapproval, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'cool place! it's a gas station gift shop restaurant car wash bakery! crazy! i will say it is upscale and over priced for the gifts. but it has a bakery with fresh coffee, and small baked goods! met with my wife here, we grubbed the pulled pork sandwiches. was not impressed at all. there were hard bits and chunks in our sandwiches, and it just wasn't very tasty, meat was over cooked and really chewy. expected way better pulled pork. i'm sure the other food is great, but if you can't master pulled pork at a bbq place. i don't think i will be coming back.' The customer feels disapproval, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Pulled Pork: Enhance the preparation and cooking process of the pulled pork to ensure it is tender, juicy, and free of hard bits and chunks.

2. Consistency: Strive for consistency in food quality across all menu items to meet customer expectations.

3. Pricing: Review the pricing of gift items to ensure they are competitive and offer good value for money.

4. Customer Feedback: Actively seek and address customer feedback to continuously improve our services."
2,"Gay nightlife is Vegas is sad.\n\nWe went to Piranha, because we were in the neighborhood. They had a line at 2:30 on Friday, so Saturday - we returned for the full experience. We thought, hey, we never see that in SF. Must be a good sign.\n\nSigns can be misleading.\n\nThe club is an interesting space, it's got a VIP area (who knows why) and then a general floor. Everything is small, bars are laced through the area along with people who were awfully cocky. Drinks were crappy and uber-expensive, I had a Three Olives Grape and soda for $10. And it tasted more like Perrier with Splenda.\n\nThere was a go-go boy here who couldn't dance at all. It was like watching a limp piece of beef flop around. Yuck. You can tell if a go-go boy is straight or not, by the way he dances. And this one was straight. The other one was the better \""straight\"" go-go boy.\n\nA Piranha with a lack of a bite. Maybe, next time it would be worth it to do VIP. But other than, as the old saying goes . . . \""there's no place like home.\""","gay nightlife is vegas is sad. n nwe went to piranha, because we were in the neighborhood. they had a line at 2 30 on friday, so saturday we returned for the full experience. we thought, hey, we never see that in sf. must be a good sign. n nsigns can be misleading. n nthe club is an interesting space, it's got a vip area who knows why and then a general floor. everything is small, bars are laced through the area along with people who were awfully cocky. drinks were crappy and uber expensive, i had a three olives grape and soda for 10. and it tasted more like perrier with splenda. n nthere was a go go boy here who couldn't dance at all. it was like watching a limp piece of beef flop around. yuck. you can tell if a go go boy is straight or not, by the way he dances. and this one was straight. the other one was the better straight go go boy. n na piranha with a lack of a bite. maybe, next time it would be worth it to do vip. but other than, as the old saying goes . . . there's no place like home.","disappointment, sadness, neutral","[INST] A customer left us a 2-star review: 'gay nightlife is vegas is sad. n nwe went to piranha, because we were in the neighborhood. they had a line at 2 30 on friday, so saturday we returned for the full experience. we thought, hey, we never see that in sf. must be a good sign. n nsigns can be misleading. n nthe club is an interesting space, it's got a vip area who knows why and then a general floor. everything is small, bars are laced through the area along with people who were awfully cocky. drinks were crappy and uber expensive, i had a three olives grape and soda for 10. and it tasted more like perrier with splenda. n nthere was a go go boy here who couldn't dance at all. it was like watching a limp piece of beef flop around. yuck. you can tell if a go go boy is straight or not, by the way he dances. and this one was straight. the other one was the better straight go go boy. n na piranha with a lack of a bite. maybe, next time it would be worth it to do vip. but other than, as the old saying goes . . . there's no place like home.' The customer feels disappointment, sadness, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'gay nightlife is vegas is sad. n nwe went to piranha, because we were in the neighborhood. they had a line at 2 30 on friday, so saturday we returned for the full experience. we thought, hey, we never see that in sf. must be a good sign. n nsigns can be misleading. n nthe club is an interesting space, it's got a vip area who knows why and then a general floor. everything is small, bars are laced through the area along with people who were awfully cocky. drinks were crappy and uber expensive, i had a three olives grape and soda for 10. and it tasted more like perrier with splenda. n nthere was a go go boy here who couldn't dance at all. it was like watching a limp piece of beef flop around. yuck. you can tell if a go go boy is straight or not, by the way he dances. and this one was straight. the other one was the better straight go go boy. n na piranha with a lack of a bite. maybe, next time it would be worth it to do vip. but other than, as the old saying goes . . . there's no place like home.' The customer feels disappointment, sadness, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Piranha, we could consider the following:

1. Reduce wait times: Address the long lines by improving the check-in process, increasing staff, or offering a priority entry option for VIP customers.

2. Improve drink quality: Offer higher-quality drinks by using better ingredients, training bartenders to make drinks consistently well, and offering a more diverse drink menu.

3. Enhance the atmosphere: Make the club more welcoming by improving the lighting, music, and decor to create a more enjoyable and less cramped environment."
2,"I went in today to have a look at their selection, i walked in and no one was there. I heard someone snoring in the back so i figured i would take a peek. As i thought, someone was laying on the couch sleeping! ahah. I hate waking people up so I took a few business cards, took note of their products, and went on my way.\n\nProducts were some of what i am looking for, drip tips, and batteries, and also looking for new brands of liquid i haven't tried out. I'll be back in a few days maybe, and hopefully someone will be awake to answer a few of my questions.\n\nIt's a small store from what i saw, i didn't see any testers i could help myself to, i did see a showcase full of flavors which was nice. I did find a couple that caught my eye as i was reading them. Other than that, it was a shame i walked in at a bad time.\n\nfor now 2/5 stars i can't leave this mistake unsaid.","i went in today to have a look at their selection, i walked in and no one was there. i heard someone snoring in the back so i figured i would take a peek. as i thought, someone was laying on the couch sleeping! ahah. i hate waking people up so i took a few business cards, took note of their products, and went on my way. n nproducts were some of what i am looking for, drip tips, and batteries, and also looking for new brands of liquid i haven't tried out. i'll be back in a few days maybe, and hopefully someone will be awake to answer a few of my questions. n nit's a small store from what i saw, i didn't see any testers i could help myself to, i did see a showcase full of flavors which was nice. i did find a couple that caught my eye as i was reading them. other than that, it was a shame i walked in at a bad time. n nfor now 2 5 stars i can't leave this mistake unsaid.","annoyance, optimism, neutral","[INST] A customer left us a 2-star review: 'i went in today to have a look at their selection, i walked in and no one was there. i heard someone snoring in the back so i figured i would take a peek. as i thought, someone was laying on the couch sleeping! ahah. i hate waking people up so i took a few business cards, took note of their products, and went on my way. n nproducts were some of what i am looking for, drip tips, and batteries, and also looking for new brands of liquid i haven't tried out. i'll be back in a few days maybe, and hopefully someone will be awake to answer a few of my questions. n nit's a small store from what i saw, i didn't see any testers i could help myself to, i did see a showcase full of flavors which was nice. i did find a couple that caught my eye as i was reading them. other than that, it was a shame i walked in at a bad time. n nfor now 2 5 stars i can't leave this mistake unsaid.' The customer feels annoyance, optimism, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i went in today to have a look at their selection, i walked in and no one was there. i heard someone snoring in the back so i figured i would take a peek. as i thought, someone was laying on the couch sleeping! ahah. i hate waking people up so i took a few business cards, took note of their products, and went on my way. n nproducts were some of what i am looking for, drip tips, and batteries, and also looking for new brands of liquid i haven't tried out. i'll be back in a few days maybe, and hopefully someone will be awake to answer a few of my questions. n nit's a small store from what i saw, i didn't see any testers i could help myself to, i did see a showcase full of flavors which was nice. i did find a couple that caught my eye as i was reading them. other than that, it was a shame i walked in at a bad time. n nfor now 2 5 stars i can't leave this mistake unsaid.' The customer feels annoyance, optimism, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Staffing: Ensure that there is adequate staffing during business hours to provide immediate assistance to customers.

2. Store layout: Arrange the store layout to make it more visible when someone is sleeping or unavailable, such as placing a sign or having a designated area for employees to rest during breaks.

3. Product information: Provide more detailed product information, including testers for drip tips, batteries, and e-liquids, to help customers make informed decisions.

4. Customer service: Train staff to be more proactive in engaging with customers, answering questions, and offering assistance."
2,"My main issue with this place is the noise because it's still undergoing construction.  One of the main reasons I came to Vegas was to relax and catch up on sleep since I have a 1 year old and he never sleeps in.  Construction started at about 6:30 am and even though I was on the 18th floor the windows did a poor job of trying to muffle the noise.  They offered to switch us across the hall, but I opted out because if the noise travels up 18 floors I doubt walking across the hall would make much of a difference. I get the fact that when you're in Vegas you should be on the move out and about,  but there were times during the day I wanted to take a nap and was not able because it was so annoyingly loud!!!! The fact that I wasn't able to sleep passed 6:30 am because that's when construction started kills me.  If I wanted to wake up at 6:30 am I would have stayed home. A hotel that you can't sleep in is about as pointless as a rental car you can't drive. It just ends up being a huge waste of money.  I am only giving them 2 stars for customer service since we received a credit for 1 day of their resort fee charge.  If you value sleep don't stay here.","my main issue with this place is the noise because it's still undergoing construction. one of the main reasons i came to vegas was to relax and catch up on sleep since i have a 1 year old and he never sleeps in. construction started at about 6 30 am and even though i was on the 18th floor the windows did a poor job of trying to muffle the noise. they offered to switch us across the hall, but i opted out because if the noise travels up 18 floors i doubt walking across the hall would make much of a difference. i get the fact that when you're in vegas you should be on the move out and about, but there were times during the day i wanted to take a nap and was not able because it was so annoyingly loud!!!! the fact that i wasn't able to sleep passed 6 30 am because that's when construction started kills me. if i wanted to wake up at 6 30 am i would have stayed home. a hotel that you can't sleep in is about as pointless as a rental car you can't drive. it just ends up being a huge waste of money. i am only giving them 2 stars for customer service since we received a credit for 1 day of their resort fee charge. if you value sleep don't stay here.","neutral, disappointment, disapproval","[INST] A customer left us a 2-star review: 'my main issue with this place is the noise because it's still undergoing construction. one of the main reasons i came to vegas was to relax and catch up on sleep since i have a 1 year old and he never sleeps in. construction started at about 6 30 am and even though i was on the 18th floor the windows did a poor job of trying to muffle the noise. they offered to switch us across the hall, but i opted out because if the noise travels up 18 floors i doubt walking across the hall would make much of a difference. i get the fact that when you're in vegas you should be on the move out and about, but there were times during the day i wanted to take a nap and was not able because it was so annoyingly loud!!!! the fact that i wasn't able to sleep passed 6 30 am because that's when construction started kills me. if i wanted to wake up at 6 30 am i would have stayed home. a hotel that you can't sleep in is about as pointless as a rental car you can't drive. it just ends up being a huge waste of money. i am only giving them 2 stars for customer service since we received a credit for 1 day of their resort fee charge. if you value sleep don't stay here.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'my main issue with this place is the noise because it's still undergoing construction. one of the main reasons i came to vegas was to relax and catch up on sleep since i have a 1 year old and he never sleeps in. construction started at about 6 30 am and even though i was on the 18th floor the windows did a poor job of trying to muffle the noise. they offered to switch us across the hall, but i opted out because if the noise travels up 18 floors i doubt walking across the hall would make much of a difference. i get the fact that when you're in vegas you should be on the move out and about, but there were times during the day i wanted to take a nap and was not able because it was so annoyingly loud!!!! the fact that i wasn't able to sleep passed 6 30 am because that's when construction started kills me. if i wanted to wake up at 6 30 am i would have stayed home. a hotel that you can't sleep in is about as pointless as a rental car you can't drive. it just ends up being a huge waste of money. i am only giving them 2 stars for customer service since we received a credit for 1 day of their resort fee charge. if you value sleep don't stay here.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Noise Management: Address the ongoing construction issue by implementing noise-reducing measures such as soundproofing windows, using quieter construction equipment, or scheduling construction during off-peak hours.

2. Accommodation Options: Offer alternative accommodations for guests who are sensitive to noise, such as rooms located further away from construction areas or providing noise-cancelling amenities.

3. Communication: Inform guests about any ongoing construction before their arrival and provide updates on the progress to manage expectations."
2,"The only reason my friends and I came here is because contrary to popular belief, everything in Vegas is NOT open 24 hours. Actually, most places close at 4:00am, if not before.\n\nThis is the only bar we could find that was open 24 hours... inside of Treasure Island. \n\nOkay, I can tell the bartender dude hates his job... or he LOVES it and he does a damn good job hiding his enthusiasm. My cousin and I ordered Pi\u00f1a coladas... and they really sucked. She said she couldn't taste ANY alcohol in hers, and I could taste some in mine but it just wasn't a tasty drink... it wasn't made right. It looked WAY better than it tasted.\n\nWe each had one drink and left. It was really disappointing.","the only reason my friends and i came here is because contrary to popular belief, everything in vegas is not open 24 hours. actually, most places close at 4 00am, if not before. n nthis is the only bar we could find that was open 24 hours... inside of treasure island. n nokay, i can tell the bartender dude hates his job... or he loves it and he does a damn good job hiding his enthusiasm. my cousin and i ordered pi u00f1a coladas... and they really sucked. she said she couldn't taste any alcohol in hers, and i could taste some in mine but it just wasn't a tasty drink... it wasn't made right. it looked way better than it tasted. n nwe each had one drink and left. it was really disappointing.","neutral, annoyance, disappointment","[INST] A customer left us a 2-star review: 'the only reason my friends and i came here is because contrary to popular belief, everything in vegas is not open 24 hours. actually, most places close at 4 00am, if not before. n nthis is the only bar we could find that was open 24 hours... inside of treasure island. n nokay, i can tell the bartender dude hates his job... or he loves it and he does a damn good job hiding his enthusiasm. my cousin and i ordered pi u00f1a coladas... and they really sucked. she said she couldn't taste any alcohol in hers, and i could taste some in mine but it just wasn't a tasty drink... it wasn't made right. it looked way better than it tasted. n nwe each had one drink and left. it was really disappointing.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the only reason my friends and i came here is because contrary to popular belief, everything in vegas is not open 24 hours. actually, most places close at 4 00am, if not before. n nthis is the only bar we could find that was open 24 hours... inside of treasure island. n nokay, i can tell the bartender dude hates his job... or he loves it and he does a damn good job hiding his enthusiasm. my cousin and i ordered pi u00f1a coladas... and they really sucked. she said she couldn't taste any alcohol in hers, and i could taste some in mine but it just wasn't a tasty drink... it wasn't made right. it looked way better than it tasted. n nwe each had one drink and left. it was really disappointing.' The customer feels neutral, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Attitude: Train our bartenders to maintain a friendly and enthusiastic demeanor, even during late-night shifts. This can help create a more welcoming atmosphere.

2. Consistency in Drink Quality: Ensure that all drinks are consistently prepared to the same high standard. This includes checking the alcohol content and taste of drinks regularly.

3. Communication: Improve communication with customers about the quality of their drinks. If a customer complains about the taste of their drink, offer to remake it or provide a complimentary replacement."
2,"This was the first place open serving food that was close by our hotel once we got settled in. We split an order of nachos, which were HUGE! The late night crowd was there, and they had the lights turned down and the music blaring. Not the atmosphere I expected.","this was the first place open serving food that was close by our hotel once we got settled in. we split an order of nachos, which were huge! the late night crowd was there, and they had the lights turned down and the music blaring. not the atmosphere i expected.","neutral, disappointment, surprise","[INST] A customer left us a 2-star review: 'this was the first place open serving food that was close by our hotel once we got settled in. we split an order of nachos, which were huge! the late night crowd was there, and they had the lights turned down and the music blaring. not the atmosphere i expected.' The customer feels neutral, disappointment, surprise. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this was the first place open serving food that was close by our hotel once we got settled in. we split an order of nachos, which were huge! the late night crowd was there, and they had the lights turned down and the music blaring. not the atmosphere i expected.' The customer feels neutral, disappointment, surprise. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Adjust the ambiance: Lower the music volume and increase the lighting in the late-night hours to better suit customers who may be looking for a more relaxed atmosphere.

2. Communicate expectations: Clearly communicate the atmosphere and environment of the restaurant, especially during late-night hours, to better align with customer expectations.

3. Offer a variety of seating options: Provide seating arrangements that cater to different preferences, such as quieter, more intimate areas for those who prefer a calmer environment."
2,"In a city like Montreal, you have to have great food to survive.  Unfortunately, this place focuses all energy on appearance and being trendy, with the food taking second stage.  Unless you're the type of person who just wants to be seen, it's not worth the long line.","in a city like montreal, you have to have great food to survive. unfortunately, this place focuses all energy on appearance and being trendy, with the food taking second stage. unless you're the type of person who just wants to be seen, it's not worth the long line.","disapproval, neutral, disappointment","[INST] A customer left us a 2-star review: 'in a city like montreal, you have to have great food to survive. unfortunately, this place focuses all energy on appearance and being trendy, with the food taking second stage. unless you're the type of person who just wants to be seen, it's not worth the long line.' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'in a city like montreal, you have to have great food to survive. unfortunately, this place focuses all energy on appearance and being trendy, with the food taking second stage. unless you're the type of person who just wants to be seen, it's not worth the long line.' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the quality and taste of our food, while maintaining the current aesthetic and trendiness of our establishment. This could involve:

1. Improving the taste and quality of our dishes, ensuring they meet the high standards expected in Montreal's food scene.
2. Reducing wait times, making the line move faster and more efficiently.
3. Listening to customer feedback and making adjustments based on their suggestions.
4. Offering exceptional customer service, ensuring that every customer feels valued and appreciated.
5. Considering offering a loyalty program or discounts for repeat customers to show appreciation for their continued support."
2,"We came her for my buddy's bachelor party after unexpectedly losing our table at XS. Had we not lost our table I think I would have been more open minded about coming here. There is a medium sized dance floor with a DJ elevated on a platform and a waterfall behind him. We had a table right on the dance floor. The DJ was spinning EDM(of course) on this Saturday night. To be frank, the majority of the crowd on this particular night seemed like the folks who were turned away from XS or wanted a more urban, casual scene. Our group of 11 dudes nonetheless had a good time because it was all about the bachelor(but of course) so we had a good time; however I will not be coming back again.","we came her for my buddy's bachelor party after unexpectedly losing our table at xs. had we not lost our table i think i would have been more open minded about coming here. there is a medium sized dance floor with a dj elevated on a platform and a waterfall behind him. we had a table right on the dance floor. the dj was spinning edm of course on this saturday night. to be frank, the majority of the crowd on this particular night seemed like the folks who were turned away from xs or wanted a more urban, casual scene. our group of 11 dudes nonetheless had a good time because it was all about the bachelor but of course so we had a good time however i will not be coming back again.","joy, neutral, admiration","[INST] A customer left us a 2-star review: 'we came her for my buddy's bachelor party after unexpectedly losing our table at xs. had we not lost our table i think i would have been more open minded about coming here. there is a medium sized dance floor with a dj elevated on a platform and a waterfall behind him. we had a table right on the dance floor. the dj was spinning edm of course on this saturday night. to be frank, the majority of the crowd on this particular night seemed like the folks who were turned away from xs or wanted a more urban, casual scene. our group of 11 dudes nonetheless had a good time because it was all about the bachelor but of course so we had a good time however i will not be coming back again.' The customer feels joy, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'we came her for my buddy's bachelor party after unexpectedly losing our table at xs. had we not lost our table i think i would have been more open minded about coming here. there is a medium sized dance floor with a dj elevated on a platform and a waterfall behind him. we had a table right on the dance floor. the dj was spinning edm of course on this saturday night. to be frank, the majority of the crowd on this particular night seemed like the folks who were turned away from xs or wanted a more urban, casual scene. our group of 11 dudes nonetheless had a good time because it was all about the bachelor but of course so we had a good time however i will not be coming back again.' The customer feels joy, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Table Reservations: Ensure a more reliable and efficient table reservation system to minimize unexpected losses. This could involve improving communication with customers and having backup plans in case of unforeseen circumstances.

2. Crowd Management: Strive to maintain a more balanced and diverse crowd to cater to a wider range of preferences. This could involve marketing efforts to attract a broader demographic.

3. Ambiance: While the customer appreciated the dance floor, waterfall, and DJ setup, they seemed to prefer a more upscale atmosphere."
2,"I'm not a big fan of this particular location.  Just as a background, I've been a Chase customer and have 2 active accounts with them.  I went in trying to cash a larger check and the new accounts specialist was just down my back trying to convince me to open another account.  I nearly felt forced to give my number, so I gave it to him quickly in hopes he wouldn't hear one of the numbers.  Apparently, it wasn't quick enough because he literally called me for 2 weeks straight and left me a voice mail to come back in and open that new account.  Also, while at the teller... I asked about a sign I saw on the window at the front.  It was some feature where you can scan your check and deposit it via phone.  I asked the teller if this was something that was available for the Blackberry.  Instead of knowing the answer, the teller had to search for the answer.  I guess that's good that she didn't just BS me with an answer, but at the same time; I feel as if that is something that she should have known.  My last complaint:  After the first set of doors is a room where there is 1 atm.  Under the atm... an overflowing plastic trash can that looks as if it has been neglected to days.  Not a good first impression, especially to those who are non Chase customers that are considering opening a new account.","i'm not a big fan of this particular location. just as a background, i've been a chase customer and have 2 active accounts with them. i went in trying to cash a larger check and the new accounts specialist was just down my back trying to convince me to open another account. i nearly felt forced to give my number, so i gave it to him quickly in hopes he wouldn't hear one of the numbers. apparently, it wasn't quick enough because he literally called me for 2 weeks straight and left me a voice mail to come back in and open that new account. also, while at the teller... i asked about a sign i saw on the window at the front. it was some feature where you can scan your check and deposit it via phone. i asked the teller if this was something that was available for the blackberry. instead of knowing the answer, the teller had to search for the answer. i guess that's good that she didn't just bs me with an answer, but at the same time i feel as if that is something that she should have known. my last complaint after the first set of doors is a room where there is 1 atm. under the atm... an overflowing plastic trash can that looks as if it has been neglected to days. not a good first impression, especially to those who are non chase customers that are considering opening a new account.","neutral, disapproval, annoyance","[INST] A customer left us a 2-star review: 'i'm not a big fan of this particular location. just as a background, i've been a chase customer and have 2 active accounts with them. i went in trying to cash a larger check and the new accounts specialist was just down my back trying to convince me to open another account. i nearly felt forced to give my number, so i gave it to him quickly in hopes he wouldn't hear one of the numbers. apparently, it wasn't quick enough because he literally called me for 2 weeks straight and left me a voice mail to come back in and open that new account. also, while at the teller... i asked about a sign i saw on the window at the front. it was some feature where you can scan your check and deposit it via phone. i asked the teller if this was something that was available for the blackberry. instead of knowing the answer, the teller had to search for the answer. i guess that's good that she didn't just bs me with an answer, but at the same time i feel as if that is something that she should have known. my last complaint after the first set of doors is a room where there is 1 atm. under the atm... an overflowing plastic trash can that looks as if it has been neglected to days. not a good first impression, especially to those who are non chase customers that are considering opening a new account.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i'm not a big fan of this particular location. just as a background, i've been a chase customer and have 2 active accounts with them. i went in trying to cash a larger check and the new accounts specialist was just down my back trying to convince me to open another account. i nearly felt forced to give my number, so i gave it to him quickly in hopes he wouldn't hear one of the numbers. apparently, it wasn't quick enough because he literally called me for 2 weeks straight and left me a voice mail to come back in and open that new account. also, while at the teller... i asked about a sign i saw on the window at the front. it was some feature where you can scan your check and deposit it via phone. i asked the teller if this was something that was available for the blackberry. instead of knowing the answer, the teller had to search for the answer. i guess that's good that she didn't just bs me with an answer, but at the same time i feel as if that is something that she should have known. my last complaint after the first set of doors is a room where there is 1 atm. under the atm... an overflowing plastic trash can that looks as if it has been neglected to days. not a good first impression, especially to those who are non chase customers that are considering opening a new account.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Training for staff: Ensure that all staff members are well-versed in the bank's products and services, so they can provide accurate and timely information to customers.

2. Respect customer's decisions: Respect the customer's choice not to open additional accounts and avoid pressuring them to do so.

3. Follow-up on customer inquiries: Improve follow-up procedures for customer inquiries, especially when a customer has expressed a preference not to be contacted."
2,"My personal meal deserves no stars, but since my co-workers all seemed to like their meals, and I will probably go again and try something else, I gave it two stars.\n\nMostly, the reason I felt compelled to add a review was as a warning.  Rubmi's take on tortilla soup is disgusting.  I gave it enough of a chance to try all the parts; the salty coconut broth, the fatty chicken and the clumpy mozzarella.  I honestly can't believe they put it on the menu because from construction to execution it is just awful.  The mozzarella clumps up so it is basically a blob of melted semi-warm cheese at the bottom.  Inedible.  The flavor of the broth made my stomach turn after a couple bites and it made its way to the trash can fast.  I don't remember the last time I would've asked for refund someplace, I usually just accept if I don't like something it is a matter of preference.  I would have taken it back and asked for a refund, probably asked them to try it and tell me it wasn't \""off\"" today.  Unfortunately, we carried out and I lost that opportunuity :(    \n\nIf this place is as good as everyone else says, definitely do not bother with this crap in a cup.  Even on a cold day, even in a blizzard, do not order the soup.","my personal meal deserves no stars, but since my co workers all seemed to like their meals, and i will probably go again and try something else, i gave it two stars. n nmostly, the reason i felt compelled to add a review was as a warning. rubmi's take on tortilla soup is disgusting. i gave it enough of a chance to try all the parts the salty coconut broth, the fatty chicken and the clumpy mozzarella. i honestly can't believe they put it on the menu because from construction to execution it is just awful. the mozzarella clumps up so it is basically a blob of melted semi warm cheese at the bottom. inedible. the flavor of the broth made my stomach turn after a couple bites and it made its way to the trash can fast. i don't remember the last time i would've asked for refund someplace, i usually just accept if i don't like something it is a matter of preference. i would have taken it back and asked for a refund, probably asked them to try it and tell me it wasn't off today. unfortunately, we carried out and i lost that opportunuity n nif this place is as good as everyone else says, definitely do not bother with this crap in a cup. even on a cold day, even in a blizzard, do not order the soup.","disgust, annoyance, disapproval","[INST] A customer left us a 2-star review: 'my personal meal deserves no stars, but since my co workers all seemed to like their meals, and i will probably go again and try something else, i gave it two stars. n nmostly, the reason i felt compelled to add a review was as a warning. rubmi's take on tortilla soup is disgusting. i gave it enough of a chance to try all the parts the salty coconut broth, the fatty chicken and the clumpy mozzarella. i honestly can't believe they put it on the menu because from construction to execution it is just awful. the mozzarella clumps up so it is basically a blob of melted semi warm cheese at the bottom. inedible. the flavor of the broth made my stomach turn after a couple bites and it made its way to the trash can fast. i don't remember the last time i would've asked for refund someplace, i usually just accept if i don't like something it is a matter of preference. i would have taken it back and asked for a refund, probably asked them to try it and tell me it wasn't off today. unfortunately, we carried out and i lost that opportunuity n nif this place is as good as everyone else says, definitely do not bother with this crap in a cup. even on a cold day, even in a blizzard, do not order the soup.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'my personal meal deserves no stars, but since my co workers all seemed to like their meals, and i will probably go again and try something else, i gave it two stars. n nmostly, the reason i felt compelled to add a review was as a warning. rubmi's take on tortilla soup is disgusting. i gave it enough of a chance to try all the parts the salty coconut broth, the fatty chicken and the clumpy mozzarella. i honestly can't believe they put it on the menu because from construction to execution it is just awful. the mozzarella clumps up so it is basically a blob of melted semi warm cheese at the bottom. inedible. the flavor of the broth made my stomach turn after a couple bites and it made its way to the trash can fast. i don't remember the last time i would've asked for refund someplace, i usually just accept if i don't like something it is a matter of preference. i would have taken it back and asked for a refund, probably asked them to try it and tell me it wasn't off today. unfortunately, we carried out and i lost that opportunuity n nif this place is as good as everyone else says, definitely do not bother with this crap in a cup. even on a cold day, even in a blizzard, do not order the soup.' The customer feels disgust, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the specific issue: The customer found the tortilla soup unpalatable due to the salty coconut broth, fatty chicken, clumpy mozzarella, and overall construction of the dish. We should consider adjusting the recipe to address these concerns.

2. Offer a refund or replacement: Since the customer carried out their meal, we can offer a refund or a complimentary replacement meal next time they visit. This gesture may help alleviate their disappointment and demonstrate our commitment to customer satisfaction."
2,"Walked in on a Sat. night about 3 weeks ago and headed right to the bar. Sat there for a good 10-15 min. with both bartenders looking at me but not acknowledging me. Finally, one says \""did you want to order something?\"" .... I said \""that was the plan\"" and then he says \""oh, why didn't the hostess give you a menu? I hate it when they do that\"".... Ok, I've walked into a lot of restaurants and headed right to the bar and Never has a hostess chased me down to give me a menu... It was a lame excuse to make up for the fact that I was being ignored. Ordered a glass of wine and the Meat & Cheese board, nothing special.","walked in on a sat. night about 3 weeks ago and headed right to the bar. sat there for a good 10 15 min. with both bartenders looking at me but not acknowledging me. finally, one says did you want to order something? .... i said that was the plan and then he says oh, why didn't the hostess give you a menu? i hate it when they do that .... ok, i've walked into a lot of restaurants and headed right to the bar and never has a hostess chased me down to give me a menu... it was a lame excuse to make up for the fact that i was being ignored. ordered a glass of wine and the meat cheese board, nothing special.","annoyance, anger, neutral","[INST] A customer left us a 2-star review: 'walked in on a sat. night about 3 weeks ago and headed right to the bar. sat there for a good 10 15 min. with both bartenders looking at me but not acknowledging me. finally, one says did you want to order something? .... i said that was the plan and then he says oh, why didn't the hostess give you a menu? i hate it when they do that .... ok, i've walked into a lot of restaurants and headed right to the bar and never has a hostess chased me down to give me a menu... it was a lame excuse to make up for the fact that i was being ignored. ordered a glass of wine and the meat cheese board, nothing special.' The customer feels annoyance, anger, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'walked in on a sat. night about 3 weeks ago and headed right to the bar. sat there for a good 10 15 min. with both bartenders looking at me but not acknowledging me. finally, one says did you want to order something? .... i said that was the plan and then he says oh, why didn't the hostess give you a menu? i hate it when they do that .... ok, i've walked into a lot of restaurants and headed right to the bar and never has a hostess chased me down to give me a menu... it was a lame excuse to make up for the fact that i was being ignored. ordered a glass of wine and the meat cheese board, nothing special.' The customer feels annoyance, anger, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider implementing the following changes:

1. Train staff to acknowledge customers promptly upon entering the establishment, especially at the bar.
2. Ensure that all staff members are aware of the policy regarding seating customers at the bar and providing menus.
3. Encourage staff to be proactive in offering menus and drinks to customers at the bar, rather than waiting for customers to initiate the conversation.
4. Review and improve staff communication skills, particularly in situations where customers may feel ignored or neglected."
2,We waited in a line and paid $28 for our dinner - plus an $11 all-you-can-drink option! \n\nOn a positive note the drink option is awesome and they have a literal plethora of food. They also had hot steamed crab legs which was a huge plus. Unfortunately there wasn't anything I thought was delicious. They really had a problem keeping hot food hot and cold food cold. I would not recommend this to anyone with taste buds.,we waited in a line and paid 28 for our dinner plus an 11 all you can drink option! n non a positive note the drink option is awesome and they have a literal plethora of food. they also had hot steamed crab legs which was a huge plus. unfortunately there wasn't anything i thought was delicious. they really had a problem keeping hot food hot and cold food cold. i would not recommend this to anyone with taste buds.,"disapproval, admiration, disappointment","[INST] A customer left us a 2-star review: 'we waited in a line and paid 28 for our dinner plus an 11 all you can drink option! n non a positive note the drink option is awesome and they have a literal plethora of food. they also had hot steamed crab legs which was a huge plus. unfortunately there wasn't anything i thought was delicious. they really had a problem keeping hot food hot and cold food cold. i would not recommend this to anyone with taste buds.' The customer feels disapproval, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'we waited in a line and paid 28 for our dinner plus an 11 all you can drink option! n non a positive note the drink option is awesome and they have a literal plethora of food. they also had hot steamed crab legs which was a huge plus. unfortunately there wasn't anything i thought was delicious. they really had a problem keeping hot food hot and cold food cold. i would not recommend this to anyone with taste buds.' The customer feels disapproval, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality and Temperature: Ensure that all food is cooked properly, seasoned to taste, and maintained at the correct temperature. This will help address the customer's concerns about food not being delicious and not being hot or cold as expected.

2. Food Presentation: Enhance the visual appeal of the dishes to create a more enjoyable dining experience.

3. Staff Training: Train staff on the importance of customer satisfaction and the impact of food temperature on the dining experience. Emphasize the need for timely service and attention to detail."
2,"I took my parents here mostly because of the view-but also for the food, which supposedly is good (really, 4 stars?). We ordered the peppercorn new york strip, one of the chewiest steaks I have ever tasted, the filet and salmon. The filet and the salmon were ok, but nothing special. The beet appetizer was acidic and did not taste good. \n\nSuch a shame-and very pricey. For 3 people without drinks it was close to 200$. Cannot recommend. Although the view is absolutely fabulous, that's why the 2 stars.","i took my parents here mostly because of the view but also for the food, which supposedly is good really, 4 stars? . we ordered the peppercorn new york strip, one of the chewiest steaks i have ever tasted, the filet and salmon. the filet and the salmon were ok, but nothing special. the beet appetizer was acidic and did not taste good. n nsuch a shame and very pricey. for 3 people without drinks it was close to 200 . cannot recommend. although the view is absolutely fabulous, that's why the 2 stars.","disappointment, disapproval, annoyance","[INST] A customer left us a 2-star review: 'i took my parents here mostly because of the view but also for the food, which supposedly is good really, 4 stars? . we ordered the peppercorn new york strip, one of the chewiest steaks i have ever tasted, the filet and salmon. the filet and the salmon were ok, but nothing special. the beet appetizer was acidic and did not taste good. n nsuch a shame and very pricey. for 3 people without drinks it was close to 200 . cannot recommend. although the view is absolutely fabulous, that's why the 2 stars.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i took my parents here mostly because of the view but also for the food, which supposedly is good really, 4 stars? . we ordered the peppercorn new york strip, one of the chewiest steaks i have ever tasted, the filet and salmon. the filet and the salmon were ok, but nothing special. the beet appetizer was acidic and did not taste good. n nsuch a shame and very pricey. for 3 people without drinks it was close to 200 . cannot recommend. although the view is absolutely fabulous, that's why the 2 stars.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Food: Improve the quality and consistency of the steak, particularly the peppercorn New York strip. Consider sourcing better quality meat and refining the cooking process.

2. Appetizers: Pay attention to the preparation of appetizers, especially the beet appetizer, to ensure it is balanced in flavor and not overly acidic.

3. Value for Money: Review the pricing structure to ensure it is competitive and offers good value for the quality of food and service provided."
2,"This franchise came off for us as over-rated, and there wasn't much in the way of servings for their Hawaiian theme. They were out of their Hawaiian ribeye (ribeye, with a pineapple sauce), and I settled for a NY strip steak, which was ok, but which I could have gotten anywhere.  Wife had sea bass with Hawaiian rice (pineapples, Chinese sausage), but it was extremely salty, and server didn't  even bother to take the comment back to the chef.   Decor and dining area was very dark.  We wasted a night out for this place and in this price range, and could have eaten at scores of more interesting places.  We did get to venture out from the strip and see the developing west side (Summerlin) of Vegas though.","this franchise came off for us as over rated, and there wasn't much in the way of servings for their hawaiian theme. they were out of their hawaiian ribeye ribeye, with a pineapple sauce , and i settled for a ny strip steak, which was ok, but which i could have gotten anywhere. wife had sea bass with hawaiian rice pineapples, chinese sausage , but it was extremely salty, and server didn't even bother to take the comment back to the chef. decor and dining area was very dark. we wasted a night out for this place and in this price range, and could have eaten at scores of more interesting places. we did get to venture out from the strip and see the developing west side summerlin of vegas though.","neutral, disappointment, annoyance","[INST] A customer left us a 2-star review: 'this franchise came off for us as over rated, and there wasn't much in the way of servings for their hawaiian theme. they were out of their hawaiian ribeye ribeye, with a pineapple sauce , and i settled for a ny strip steak, which was ok, but which i could have gotten anywhere. wife had sea bass with hawaiian rice pineapples, chinese sausage , but it was extremely salty, and server didn't even bother to take the comment back to the chef. decor and dining area was very dark. we wasted a night out for this place and in this price range, and could have eaten at scores of more interesting places. we did get to venture out from the strip and see the developing west side summerlin of vegas though.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this franchise came off for us as over rated, and there wasn't much in the way of servings for their hawaiian theme. they were out of their hawaiian ribeye ribeye, with a pineapple sauce , and i settled for a ny strip steak, which was ok, but which i could have gotten anywhere. wife had sea bass with hawaiian rice pineapples, chinese sausage , but it was extremely salty, and server didn't even bother to take the comment back to the chef. decor and dining area was very dark. we wasted a night out for this place and in this price range, and could have eaten at scores of more interesting places. we did get to venture out from the strip and see the developing west side summerlin of vegas though.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Apologize for the inconvenience: Acknowledge their disappointment and express regret for their unsatisfactory experience.

2. Address menu issues: Ensure that popular menu items, such as the Hawaiian ribeye with pineapple sauce, are consistently available.

3. Improve communication with the kitchen: Encourage servers to communicate customer feedback to the kitchen staff, especially when it comes to adjusting seasoning or accommodating dietary restrictions.

4. Enhance lighting in the dining area: Make the dining area brighter to create a more welcoming and enjoyable atmosphere."
2,"I come here about two times a week, but I have noticed that their prices are steadily going up and up. Not only that, the portion size has been shrinking. One of my favorite plates used to be $4.95, then it went up to $5.95 and now it's $6.95! This is all within a year! Taste wise, their pho is great and so is their fried rice plates. Customer service is pretty poor.","i come here about two times a week, but i have noticed that their prices are steadily going up and up. not only that, the portion size has been shrinking. one of my favorite plates used to be 4.95, then it went up to 5.95 and now it's 6.95! this is all within a year! taste wise, their pho is great and so is their fried rice plates. customer service is pretty poor.","admiration, disappointment, realization","[INST] A customer left us a 2-star review: 'i come here about two times a week, but i have noticed that their prices are steadily going up and up. not only that, the portion size has been shrinking. one of my favorite plates used to be 4.95, then it went up to 5.95 and now it's 6.95! this is all within a year! taste wise, their pho is great and so is their fried rice plates. customer service is pretty poor.' The customer feels admiration, disappointment, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i come here about two times a week, but i have noticed that their prices are steadily going up and up. not only that, the portion size has been shrinking. one of my favorite plates used to be 4.95, then it went up to 5.95 and now it's 6.95! this is all within a year! taste wise, their pho is great and so is their fried rice plates. customer service is pretty poor.' The customer feels admiration, disappointment, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the concerns raised in the review by:

1. Addressing Price Increases: Explain the reasons behind the price increases, such as rising costs of ingredients or operational expenses. Offer a loyalty program or discounts for regular customers to show appreciation for their continued support.

2. Portion Size: Review the portion sizes of dishes to ensure they are reasonable and consistent. If necessary, adjust the portion sizes to meet customer expectations.

3. Communication: Keep customers informed about any changes in pricing or portion sizes, and explain the reasons behind these changes. This can help manage customer expectations and reduce feelings of disappointment."
2,"I am sad that it is always packed because ahwatukee is a wasteland of nothing but chains, so this place is dubbed hip and different, and thus continues to be packed every weekend with soccer moms and their families. As long as it is packed it won't change and it could be great. The service is almost non existent. Be prepared to wait for everything, starting with a hostess the minute you walk in. The last time I ate there I had to go get silver wear and a menu myself. The menu tries hard but doesn't quite make the mark and the prices are high. Finally, beware of the ever changing beer prices in the cooler near the entrance. Signs clearly mark that beers are 6 for $8.95, but some employees charge more for certain beers even though that are not marked as such. After spending my Father's Day morning trying to make a special six pack for my husband and getting denied even though signs are everywhere and they had not pulled these shenanigans for the same beers before, I will not be returning. The McDonalds in the parking lot would be better food and service.","i am sad that it is always packed because ahwatukee is a wasteland of nothing but chains, so this place is dubbed hip and different, and thus continues to be packed every weekend with soccer moms and their families. as long as it is packed it won't change and it could be great. the service is almost non existent. be prepared to wait for everything, starting with a hostess the minute you walk in. the last time i ate there i had to go get silver wear and a menu myself. the menu tries hard but doesn't quite make the mark and the prices are high. finally, beware of the ever changing beer prices in the cooler near the entrance. signs clearly mark that beers are 6 for 8.95, but some employees charge more for certain beers even though that are not marked as such. after spending my father's day morning trying to make a special six pack for my husband and getting denied even though signs are everywhere and they had not pulled these shenanigans for the same beers before, i will not be returning. the mcdonalds in the parking lot would be better food and service.","sadness, disappointment, neutral","[INST] A customer left us a 2-star review: 'i am sad that it is always packed because ahwatukee is a wasteland of nothing but chains, so this place is dubbed hip and different, and thus continues to be packed every weekend with soccer moms and their families. as long as it is packed it won't change and it could be great. the service is almost non existent. be prepared to wait for everything, starting with a hostess the minute you walk in. the last time i ate there i had to go get silver wear and a menu myself. the menu tries hard but doesn't quite make the mark and the prices are high. finally, beware of the ever changing beer prices in the cooler near the entrance. signs clearly mark that beers are 6 for 8.95, but some employees charge more for certain beers even though that are not marked as such. after spending my father's day morning trying to make a special six pack for my husband and getting denied even though signs are everywhere and they had not pulled these shenanigans for the same beers before, i will not be returning. the mcdonalds in the parking lot would be better food and service.' The customer feels sadness, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i am sad that it is always packed because ahwatukee is a wasteland of nothing but chains, so this place is dubbed hip and different, and thus continues to be packed every weekend with soccer moms and their families. as long as it is packed it won't change and it could be great. the service is almost non existent. be prepared to wait for everything, starting with a hostess the minute you walk in. the last time i ate there i had to go get silver wear and a menu myself. the menu tries hard but doesn't quite make the mark and the prices are high. finally, beware of the ever changing beer prices in the cooler near the entrance. signs clearly mark that beers are 6 for 8.95, but some employees charge more for certain beers even though that are not marked as such. after spending my father's day morning trying to make a special six pack for my husband and getting denied even though signs are everywhere and they had not pulled these shenanigans for the same beers before, i will not be returning. the mcdonalds in the parking lot would be better food and service.' The customer feels sadness, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Training: Improve training for staff on customer service, menu knowledge, and pricing to ensure consistency and accuracy.

2. Seating Capacity: Address the issue of overcrowding by either expanding the seating area or implementing a reservation system to manage the number of customers during peak hours.

3. Speed of Service: Reduce wait times by having a more efficient seating and ordering process, and ensuring that orders are delivered promptly.

4. Menu: Revise the menu to better meet customer expectations, focusing on quality and value for money."
2,"I have never written a review, but the food at Havana Cafe was so underwhelming (and not in the least bit good) that I feel compelled to share. \nI ordered the Pollo Ajillo which, in reality, was a pile of salt with a side of chicken and rice. I opted for Arroz con Gandules instead of white rice as it has been years since I have had this tasty Puerto Rican side. The whole thing was almost inedible... I came home and actually brushed my teeth immediately, it was so bad!  My husband had the Pollo Cubano, which was equally underwhelming and nothing that we could not make at home ourselves.  The restaurant gets an extra star for the wonderful Cafe Cubano and the extremely attentive wait staff .  I had high hopes for this place but the next time I have a craving for Cuban food, I will be heading to Sabor Cubano.","i have never written a review, but the food at havana cafe was so underwhelming and not in the least bit good that i feel compelled to share. ni ordered the pollo ajillo which, in reality, was a pile of salt with a side of chicken and rice. i opted for arroz con gandules instead of white rice as it has been years since i have had this tasty puerto rican side. the whole thing was almost inedible... i came home and actually brushed my teeth immediately, it was so bad! my husband had the pollo cubano, which was equally underwhelming and nothing that we could not make at home ourselves. the restaurant gets an extra star for the wonderful cafe cubano and the extremely attentive wait staff . i had high hopes for this place but the next time i have a craving for cuban food, i will be heading to sabor cubano.","disappointment, disapproval, annoyance","[INST] A customer left us a 2-star review: 'i have never written a review, but the food at havana cafe was so underwhelming and not in the least bit good that i feel compelled to share. ni ordered the pollo ajillo which, in reality, was a pile of salt with a side of chicken and rice. i opted for arroz con gandules instead of white rice as it has been years since i have had this tasty puerto rican side. the whole thing was almost inedible... i came home and actually brushed my teeth immediately, it was so bad! my husband had the pollo cubano, which was equally underwhelming and nothing that we could not make at home ourselves. the restaurant gets an extra star for the wonderful cafe cubano and the extremely attentive wait staff . i had high hopes for this place but the next time i have a craving for cuban food, i will be heading to sabor cubano.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i have never written a review, but the food at havana cafe was so underwhelming and not in the least bit good that i feel compelled to share. ni ordered the pollo ajillo which, in reality, was a pile of salt with a side of chicken and rice. i opted for arroz con gandules instead of white rice as it has been years since i have had this tasty puerto rican side. the whole thing was almost inedible... i came home and actually brushed my teeth immediately, it was so bad! my husband had the pollo cubano, which was equally underwhelming and nothing that we could not make at home ourselves. the restaurant gets an extra star for the wonderful cafe cubano and the extremely attentive wait staff . i had high hopes for this place but the next time i have a craving for cuban food, i will be heading to sabor cubano.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Havana Cafe, consider the following steps:

1. Revise the Pollo Ajillo recipe to ensure it is seasoned appropriately and not excessively salty.

2. Improve the Arroz con Gandules preparation to make it more flavorful and authentic.

3. Consider offering a taste test or adjusting the dish based on the customer's preference for spiciness or saltiness.

4. Train kitchen staff on proper seasoning techniques and encourage them to taste dishes before serving.

5. Offer a variety of Cuban dishes that cannot be easily replicated at home, such as traditional side dishes or unique entrees."
2,"So I have worked in this area for about 4 years. I have eaten here at least 20 times. \n\nThe Good: The food is good. The prices reasonable. It is independently owned. It used to be off the beaten path. I like those facts & tried to support this restaurant. \n\nThe Bad: Over the years it has gotten busier & busier especially at lunch (the hospital people figured out its location.) The atmosphere used to be trendy &laid back, it is now rushed & kinda dirty. The food has always been SLOW to come out & is usually not ready when stated for picking up take out. Service has always been mediocre. I was able to overlook these points until today. \n\nToday as I was dining at a small table for 1 today and I was asked to move. Not to just another table but  to an even smaller crappier one. It was next to the register, so you have people standing over you the whole time &  it has a broken chair.  I declined and got my food to go. It was clear they  valued others business over mine despite the fact I was already ordered, about to get my food & have eaten there many times. This experience left a bad taste in my mouth. Sadly I will not be returning here any more. There are just to many other choices. \n\nChina Town on Spring Mt. has great food and it never takes as long to get it as it does at Mix Zone to get it.","so i have worked in this area for about 4 years. i have eaten here at least 20 times. n nthe good the food is good. the prices reasonable. it is independently owned. it used to be off the beaten path. i like those facts tried to support this restaurant. n nthe bad over the years it has gotten busier busier especially at lunch the hospital people figured out its location. the atmosphere used to be trendy laid back, it is now rushed kinda dirty. the food has always been slow to come out is usually not ready when stated for picking up take out. service has always been mediocre. i was able to overlook these points until today. n ntoday as i was dining at a small table for 1 today and i was asked to move. not to just another table but to an even smaller crappier one. it was next to the register, so you have people standing over you the whole time it has a broken chair. i declined and got my food to go. it was clear they valued others business over mine despite the fact i was already ordered, about to get my food have eaten there many times. this experience left a bad taste in my mouth. sadly i will not be returning here any more. there are just to many other choices. n nchina town on spring mt. has great food and it never takes as long to get it as it does at mix zone to get it.","disappointment, admiration, approval","[INST] A customer left us a 2-star review: 'so i have worked in this area for about 4 years. i have eaten here at least 20 times. n nthe good the food is good. the prices reasonable. it is independently owned. it used to be off the beaten path. i like those facts tried to support this restaurant. n nthe bad over the years it has gotten busier busier especially at lunch the hospital people figured out its location. the atmosphere used to be trendy laid back, it is now rushed kinda dirty. the food has always been slow to come out is usually not ready when stated for picking up take out. service has always been mediocre. i was able to overlook these points until today. n ntoday as i was dining at a small table for 1 today and i was asked to move. not to just another table but to an even smaller crappier one. it was next to the register, so you have people standing over you the whole time it has a broken chair. i declined and got my food to go. it was clear they valued others business over mine despite the fact i was already ordered, about to get my food have eaten there many times. this experience left a bad taste in my mouth. sadly i will not be returning here any more. there are just to many other choices. n nchina town on spring mt. has great food and it never takes as long to get it as it does at mix zone to get it.' The customer feels disappointment, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'so i have worked in this area for about 4 years. i have eaten here at least 20 times. n nthe good the food is good. the prices reasonable. it is independently owned. it used to be off the beaten path. i like those facts tried to support this restaurant. n nthe bad over the years it has gotten busier busier especially at lunch the hospital people figured out its location. the atmosphere used to be trendy laid back, it is now rushed kinda dirty. the food has always been slow to come out is usually not ready when stated for picking up take out. service has always been mediocre. i was able to overlook these points until today. n ntoday as i was dining at a small table for 1 today and i was asked to move. not to just another table but to an even smaller crappier one. it was next to the register, so you have people standing over you the whole time it has a broken chair. i declined and got my food to go. it was clear they valued others business over mine despite the fact i was already ordered, about to get my food have eaten there many times. this experience left a bad taste in my mouth. sadly i will not be returning here any more. there are just to many other choices. n nchina town on spring mt. has great food and it never takes as long to get it as it does at mix zone to get it.' The customer feels disappointment, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on several key areas:

1. Atmosphere: Enhance the ambiance to make it less crowded, more clean, and maintain the trendy, laid-back feel that the customer initially appreciated.

2. Food Delivery: Improve the speed and accuracy of food delivery, especially for takeout orders. Ensure that food is ready when stated and delivered promptly.

3. Service: Enhance the service quality by training staff to provide friendly, attentive, and efficient service.

4. Table Management: Be more considerate when seating customers, especially regulars, and avoid moving them to smaller, less desirable tables."
2,"Decent food at an affordable price. We came to eat here around 1am on a Friday night when we first arrived in Vegas. It was pretty busy but we were seated right away. I shared the 7 oz. steak with hash browns, eggs, and toast with my boyfriend because I wasn't too hungry. The steak was OK at best - it was well done on one half and medium on the other, we asked for medium- but who's complaining for under $4? Hash browns weren't really crispy but the toast was good and the eggs were all right. Overall everything was lacking in salt; understandable given the older crowd. OK place if you're drunk or don't feel like going out to the strip but definitely not a destination eatery.","decent food at an affordable price. we came to eat here around 1am on a friday night when we first arrived in vegas. it was pretty busy but we were seated right away. i shared the 7 oz. steak with hash browns, eggs, and toast with my boyfriend because i wasn't too hungry. the steak was ok at best it was well done on one half and medium on the other, we asked for medium but who's complaining for under 4? hash browns weren't really crispy but the toast was good and the eggs were all right. overall everything was lacking in salt understandable given the older crowd. ok place if you're drunk or don't feel like going out to the strip but definitely not a destination eatery.","neutral, approval, admiration","[INST] A customer left us a 2-star review: 'decent food at an affordable price. we came to eat here around 1am on a friday night when we first arrived in vegas. it was pretty busy but we were seated right away. i shared the 7 oz. steak with hash browns, eggs, and toast with my boyfriend because i wasn't too hungry. the steak was ok at best it was well done on one half and medium on the other, we asked for medium but who's complaining for under 4? hash browns weren't really crispy but the toast was good and the eggs were all right. overall everything was lacking in salt understandable given the older crowd. ok place if you're drunk or don't feel like going out to the strip but definitely not a destination eatery.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'decent food at an affordable price. we came to eat here around 1am on a friday night when we first arrived in vegas. it was pretty busy but we were seated right away. i shared the 7 oz. steak with hash browns, eggs, and toast with my boyfriend because i wasn't too hungry. the steak was ok at best it was well done on one half and medium on the other, we asked for medium but who's complaining for under 4? hash browns weren't really crispy but the toast was good and the eggs were all right. overall everything was lacking in salt understandable given the older crowd. ok place if you're drunk or don't feel like going out to the strip but definitely not a destination eatery.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Consistency in Cooking: Ensure that all dishes are cooked consistently as per the customer's request. In this case, the steak was not cooked evenly, which may have affected the customer's overall satisfaction.

2. Salt Levels: The customer mentioned that the food was lacking in salt, which might be more appealing to a younger or different demographic. Consider adjusting the seasoning to cater to a broader audience.

3. Crispiness of Hash Browns: The customer found the hash browns not crispy enough."
2,"Went on a Sunday morning about 10am. It was clearly busier than the staff and kitchen crew are able to handle. The place was packed but the tables were not full. It took a while to order and then the order was not correct when it came to the table. The appetizer cinnamon roll never came, my drink was not refilled and my pancake was burnt (black). The hash browns needed some love and my french toast seemed old. I hope they get their act together, it has the right ingredients to make it happen.","went on a sunday morning about 10am. it was clearly busier than the staff and kitchen crew are able to handle. the place was packed but the tables were not full. it took a while to order and then the order was not correct when it came to the table. the appetizer cinnamon roll never came, my drink was not refilled and my pancake was burnt black . the hash browns needed some love and my french toast seemed old. i hope they get their act together, it has the right ingredients to make it happen.","optimism, desire, neutral","[INST] A customer left us a 2-star review: 'went on a sunday morning about 10am. it was clearly busier than the staff and kitchen crew are able to handle. the place was packed but the tables were not full. it took a while to order and then the order was not correct when it came to the table. the appetizer cinnamon roll never came, my drink was not refilled and my pancake was burnt black . the hash browns needed some love and my french toast seemed old. i hope they get their act together, it has the right ingredients to make it happen.' The customer feels optimism, desire, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'went on a sunday morning about 10am. it was clearly busier than the staff and kitchen crew are able to handle. the place was packed but the tables were not full. it took a while to order and then the order was not correct when it came to the table. the appetizer cinnamon roll never came, my drink was not refilled and my pancake was burnt black . the hash browns needed some love and my french toast seemed old. i hope they get their act together, it has the right ingredients to make it happen.' The customer feels optimism, desire, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staffing: Ensure adequate staffing levels, especially during peak hours like Sunday mornings, to handle the influx of customers efficiently.

2. Order Accuracy: Improve communication between the kitchen and the front of the house to prevent order errors.

3. Timeliness: Reduce wait times for orders by streamlining the ordering process and improving kitchen efficiency.

4. Food Quality: Enhance food quality by ensuring freshness, proper cooking, and presentation, particularly for popular items like pancakes, French toast, and cinnamon rolls."
2,"I've had it with this place. I've never used the car wash, I don't buy the overpriced junk food and useless trinkets they sell there, I only go there for gas....and only because it's located on the way home from work. \n\nOkay, the last three times I've been there, the pumps failed to give out a receipt. It may seem trivial to you....but it really bothers me when the machine specifically asks if you want a receipt, then fails to deliver one.\n\nBefore you can even get gas here, the pump makes you complete a questionnaire. Question 1: Are you a Vons something something member? No! Question 2: Would you like a car wash? No! Question 3: Would you like a receipt? Yes!!!!! Then after all that, you can finally pump your gas.\n\nI'm really tired of paying for gas outside, pumping gas outside, then going inside to wait in line behind a group of confused stoners counting out pennies and nickels to pay for their crumpled bags of Funyuns and 94oz Mountain Dews.\n\nI'm going someplace else from now on.","i've had it with this place. i've never used the car wash, i don't buy the overpriced junk food and useless trinkets they sell there, i only go there for gas....and only because it's located on the way home from work. n nokay, the last three times i've been there, the pumps failed to give out a receipt. it may seem trivial to you....but it really bothers me when the machine specifically asks if you want a receipt, then fails to deliver one. n nbefore you can even get gas here, the pump makes you complete a questionnaire. question 1 are you a vons something something member? no! question 2 would you like a car wash? no! question 3 would you like a receipt? yes!!!!! then after all that, you can finally pump your gas. n ni'm really tired of paying for gas outside, pumping gas outside, then going inside to wait in line behind a group of confused stoners counting out pennies and nickels to pay for their crumpled bags of funyuns and 94oz mountain dews. n ni'm going someplace else from now on.","neutral, disappointment, annoyance","[INST] A customer left us a 2-star review: 'i've had it with this place. i've never used the car wash, i don't buy the overpriced junk food and useless trinkets they sell there, i only go there for gas....and only because it's located on the way home from work. n nokay, the last three times i've been there, the pumps failed to give out a receipt. it may seem trivial to you....but it really bothers me when the machine specifically asks if you want a receipt, then fails to deliver one. n nbefore you can even get gas here, the pump makes you complete a questionnaire. question 1 are you a vons something something member? no! question 2 would you like a car wash? no! question 3 would you like a receipt? yes!!!!! then after all that, you can finally pump your gas. n ni'm really tired of paying for gas outside, pumping gas outside, then going inside to wait in line behind a group of confused stoners counting out pennies and nickels to pay for their crumpled bags of funyuns and 94oz mountain dews. n ni'm going someplace else from now on.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i've had it with this place. i've never used the car wash, i don't buy the overpriced junk food and useless trinkets they sell there, i only go there for gas....and only because it's located on the way home from work. n nokay, the last three times i've been there, the pumps failed to give out a receipt. it may seem trivial to you....but it really bothers me when the machine specifically asks if you want a receipt, then fails to deliver one. n nbefore you can even get gas here, the pump makes you complete a questionnaire. question 1 are you a vons something something member? no! question 2 would you like a car wash? no! question 3 would you like a receipt? yes!!!!! then after all that, you can finally pump your gas. n ni'm really tired of paying for gas outside, pumping gas outside, then going inside to wait in line behind a group of confused stoners counting out pennies and nickels to pay for their crumpled bags of funyuns and 94oz mountain dews. n ni'm going someplace else from now on.' The customer feels neutral, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Ensure the gas pumps consistently produce receipts upon request. This issue seems to be a significant source of frustration for the customer.

2. Simplify the process of getting gas. Reduce the number of questions asked before pumping gas, or make it optional for customers who prefer not to answer.

3. Improve the self-service experience for customers who pay inside. Consider implementing a more efficient system for those who prefer to pay indoors, such as reducing wait times or providing clearer instructions."
2,"What a disappointment. Tried this place when my favorite noodle place was packed. This place was quiet. I should have known better. \nThere were several people in the kitchen eating and all were  hanging out.\nMy bahn mi sandwich was quite ordinary. The bread was not fresh, the vegetables had no flavor.\nWhile waiting for my soup (#90) to arrive, a person came through the back door and I watched as many pots and containers of food went into the kitchen. It seems that the food is cooked off site and  is delivered.\nWhen my soup arrived it was also quite ordinary. The noodles tasted like rubber, the meat had no flavor, the veggies tasted like they had been stored too long.\nThere are many places that offer much better options. \nMy recommendation would be to go next door to the Noodle Pot for good soup.","what a disappointment. tried this place when my favorite noodle place was packed. this place was quiet. i should have known better. nthere were several people in the kitchen eating and all were hanging out. nmy bahn mi sandwich was quite ordinary. the bread was not fresh, the vegetables had no flavor. nwhile waiting for my soup 90 to arrive, a person came through the back door and i watched as many pots and containers of food went into the kitchen. it seems that the food is cooked off site and is delivered. nwhen my soup arrived it was also quite ordinary. the noodles tasted like rubber, the meat had no flavor, the veggies tasted like they had been stored too long. nthere are many places that offer much better options. nmy recommendation would be to go next door to the noodle pot for good soup.","disappointment, neutral, annoyance","[INST] A customer left us a 2-star review: 'what a disappointment. tried this place when my favorite noodle place was packed. this place was quiet. i should have known better. nthere were several people in the kitchen eating and all were hanging out. nmy bahn mi sandwich was quite ordinary. the bread was not fresh, the vegetables had no flavor. nwhile waiting for my soup 90 to arrive, a person came through the back door and i watched as many pots and containers of food went into the kitchen. it seems that the food is cooked off site and is delivered. nwhen my soup arrived it was also quite ordinary. the noodles tasted like rubber, the meat had no flavor, the veggies tasted like they had been stored too long. nthere are many places that offer much better options. nmy recommendation would be to go next door to the noodle pot for good soup.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'what a disappointment. tried this place when my favorite noodle place was packed. this place was quiet. i should have known better. nthere were several people in the kitchen eating and all were hanging out. nmy bahn mi sandwich was quite ordinary. the bread was not fresh, the vegetables had no flavor. nwhile waiting for my soup 90 to arrive, a person came through the back door and i watched as many pots and containers of food went into the kitchen. it seems that the food is cooked off site and is delivered. nwhen my soup arrived it was also quite ordinary. the noodles tasted like rubber, the meat had no flavor, the veggies tasted like they had been stored too long. nthere are many places that offer much better options. nmy recommendation would be to go next door to the noodle pot for good soup.' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Freshness of ingredients: Ensure that the vegetables used in the Bahn Mi sandwich have good flavor and the bread is fresh.

2. Kitchen cleanliness: Maintain a clean and organized kitchen to alleviate any concerns about food preparation and safety.

3. Cooking quality: Improve the taste and texture of the noodles and meat in the soup to make it more appealing to customers.

4. Staff behavior: Encourage staff to maintain a professional demeanor, especially when customers are present, to avoid any confusion or misconceptions about the food preparation process."
2,"I used to think this place was ok. But the prices keep on going up. I've been IDed on too many occasions sometimes by the same people. This wouldn't happen in any other shop that I went into on a regular basis to buy alcohol in. Plus some of them waste your time even more by getting out a book and writing down the details of the sale even though it wasn't refused, do that in your time not mine. \n\nAlso recently complained about something recently - minor issue the plastic milk bottles weren't actually up to the line, they weren't full ie you were getting less milk than you were paying for. Rather than anyone in the store sorting this out and offering a little off the price had to ring their office who brushed us off.\n\nAnd Nectar, for the information they get about what different people purchase they should be paying us much more, what is it 1p for every \u00a35 spent?","i used to think this place was ok. but the prices keep on going up. i've been ided on too many occasions sometimes by the same people. this wouldn't happen in any other shop that i went into on a regular basis to buy alcohol in. plus some of them waste your time even more by getting out a book and writing down the details of the sale even though it wasn't refused, do that in your time not mine. n nalso recently complained about something recently minor issue the plastic milk bottles weren't actually up to the line, they weren't full ie you were getting less milk than you were paying for. rather than anyone in the store sorting this out and offering a little off the price had to ring their office who brushed us off. n nand nectar, for the information they get about what different people purchase they should be paying us much more, what is it 1p for every u00a35 spent?","neutral, annoyance, disapproval","[INST] A customer left us a 2-star review: 'i used to think this place was ok. but the prices keep on going up. i've been ided on too many occasions sometimes by the same people. this wouldn't happen in any other shop that i went into on a regular basis to buy alcohol in. plus some of them waste your time even more by getting out a book and writing down the details of the sale even though it wasn't refused, do that in your time not mine. n nalso recently complained about something recently minor issue the plastic milk bottles weren't actually up to the line, they weren't full ie you were getting less milk than you were paying for. rather than anyone in the store sorting this out and offering a little off the price had to ring their office who brushed us off. n nand nectar, for the information they get about what different people purchase they should be paying us much more, what is it 1p for every u00a35 spent?' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i used to think this place was ok. but the prices keep on going up. i've been ided on too many occasions sometimes by the same people. this wouldn't happen in any other shop that i went into on a regular basis to buy alcohol in. plus some of them waste your time even more by getting out a book and writing down the details of the sale even though it wasn't refused, do that in your time not mine. n nalso recently complained about something recently minor issue the plastic milk bottles weren't actually up to the line, they weren't full ie you were getting less milk than you were paying for. rather than anyone in the store sorting this out and offering a little off the price had to ring their office who brushed us off. n nand nectar, for the information they get about what different people purchase they should be paying us much more, what is it 1p for every u00a35 spent?' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following concerns:

1. Price Increases: Maintain transparency about price changes and communicate them effectively to customers. Consider offering loyalty programs or discounts to regular customers to show appreciation for their continued support.

2. Id-ing: Ensure that staff are properly trained to identify customers in a professional and respectful manner, minimizing any inconvenience or discomfort for the customer.

3. Time-wasting practices: Streamline the checkout process by reducing the need for staff to write down sale details unnecessarily. If necessary, consider implementing a digital system to speed up transactions."
2,"Dear Beat, \nYou may be trendy, and you may be in the vicinity of an awesome center for creative space (Emergency Arts), but the hipster staff who take my order are ALWAYS snobby. Please smile and be helpful.\nExcept for  Heather (she's great) and the cute foreign guy; I like watching him slice my tomato.\n\nYour food menu IS great, and though I think your coffee and espresso are not the finest, the ambiance and weekly events DO make up for that a little. I wish I could love you, but I just don't think the connection is there yet.","dear beat, nyou may be trendy, and you may be in the vicinity of an awesome center for creative space emergency arts , but the hipster staff who take my order are always snobby. please smile and be helpful. nexcept for heather she's great and the cute foreign guy i like watching him slice my tomato. n nyour food menu is great, and though i think your coffee and espresso are not the finest, the ambiance and weekly events do make up for that a little. i wish i could love you, but i just don't think the connection is there yet.","admiration, desire, love","[INST] A customer left us a 2-star review: 'dear beat, nyou may be trendy, and you may be in the vicinity of an awesome center for creative space emergency arts , but the hipster staff who take my order are always snobby. please smile and be helpful. nexcept for heather she's great and the cute foreign guy i like watching him slice my tomato. n nyour food menu is great, and though i think your coffee and espresso are not the finest, the ambiance and weekly events do make up for that a little. i wish i could love you, but i just don't think the connection is there yet.' The customer feels admiration, desire, love. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'dear beat, nyou may be trendy, and you may be in the vicinity of an awesome center for creative space emergency arts , but the hipster staff who take my order are always snobby. please smile and be helpful. nexcept for heather she's great and the cute foreign guy i like watching him slice my tomato. n nyour food menu is great, and though i think your coffee and espresso are not the finest, the ambiance and weekly events do make up for that a little. i wish i could love you, but i just don't think the connection is there yet.' The customer feels admiration, desire, love. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Training: Train staff to be more approachable, friendly, and helpful. Emphasize the importance of providing excellent customer service.

2. Consistency: Ensure that all staff members maintain a consistent level of service, regardless of their individual personalities.

3. Recognize and Appreciate Staff: Highlight and acknowledge the efforts of staff members who are providing excellent service, such as Heather and the ""cute foreign guy.""

4. Personalized Service: Attempt to personalize the customer's experience by remembering their preferences and making them feel valued."
2,"The inside is very nice and I appreciated a dining area separate from a noisy, smoky bar....but it seemed really confused. It's sort of fancy, complete with the leather bound book menus, but the food...just isn't. At all. \n\nThe waitresses were perfect, completely kind and attentive. I was kindaaaaa nervous the staff would be rude based on prior reviews, but they were all great. \n5 stars++ for all that... \n\nNow...hmmm...we stuck to ordering apps only and the food was terribly mediocre. It was heavy/greasy, typical food you'd get in a bar. Far from amazing, but it was more or less what we were in the mood for at the time (total junk!) and it even fell short of that.\n\nI really think this place could be great if they reduced the menu and focused on making a few unique dishes.","the inside is very nice and i appreciated a dining area separate from a noisy, smoky bar....but it seemed really confused. it's sort of fancy, complete with the leather bound book menus, but the food...just isn't. at all. n nthe waitresses were perfect, completely kind and attentive. i was kindaaaaa nervous the staff would be rude based on prior reviews, but they were all great. n5 stars for all that... n nnow...hmmm...we stuck to ordering apps only and the food was terribly mediocre. it was heavy greasy, typical food you'd get in a bar. far from amazing, but it was more or less what we were in the mood for at the time total junk! and it even fell short of that. n ni really think this place could be great if they reduced the menu and focused on making a few unique dishes.","admiration, confusion, disappointment","[INST] A customer left us a 2-star review: 'the inside is very nice and i appreciated a dining area separate from a noisy, smoky bar....but it seemed really confused. it's sort of fancy, complete with the leather bound book menus, but the food...just isn't. at all. n nthe waitresses were perfect, completely kind and attentive. i was kindaaaaa nervous the staff would be rude based on prior reviews, but they were all great. n5 stars for all that... n nnow...hmmm...we stuck to ordering apps only and the food was terribly mediocre. it was heavy greasy, typical food you'd get in a bar. far from amazing, but it was more or less what we were in the mood for at the time total junk! and it even fell short of that. n ni really think this place could be great if they reduced the menu and focused on making a few unique dishes.' The customer feels admiration, confusion, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the inside is very nice and i appreciated a dining area separate from a noisy, smoky bar....but it seemed really confused. it's sort of fancy, complete with the leather bound book menus, but the food...just isn't. at all. n nthe waitresses were perfect, completely kind and attentive. i was kindaaaaa nervous the staff would be rude based on prior reviews, but they were all great. n5 stars for all that... n nnow...hmmm...we stuck to ordering apps only and the food was terribly mediocre. it was heavy greasy, typical food you'd get in a bar. far from amazing, but it was more or less what we were in the mood for at the time total junk! and it even fell short of that. n ni really think this place could be great if they reduced the menu and focused on making a few unique dishes.' The customer feels admiration, confusion, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Refine the menu: Focus on a smaller selection of unique, high-quality dishes that align with the fancy ambiance.

2. Enhance food quality: Improve the taste, presentation, and overall quality of the food, especially the appetizers, to meet the customer's expectations.

3. Maintain consistent quality: Ensure that the food served is consistently delicious, not just mediocre or typical bar food.

4. Consider separating the kitchen for the bar area: This can help reduce noise and smoky environment, making the dining area more enjoyable for customers."
2,"I don't understand how this rates so high.\n As other reviewers have said, this is not good sushi. It's edible (thus the 2 star rating), but it's not great. I have been to this restaurant 3 times to make sure I wasn't missing anything, and each time I've been only mildly satisfied. They do not serve real crab, their rolls fall apart, and the service is not that great. Maybe I'm going at the wrong time? I have been there during lunch time each time I've gone and have not been impressed at all. On the 3rd try, my friend and I decided that we would not be returning any more.","i don't understand how this rates so high. n as other reviewers have said, this is not good sushi. it's edible thus the 2 star rating , but it's not great. i have been to this restaurant 3 times to make sure i wasn't missing anything, and each time i've been only mildly satisfied. they do not serve real crab, their rolls fall apart, and the service is not that great. maybe i'm going at the wrong time? i have been there during lunch time each time i've gone and have not been impressed at all. on the 3rd try, my friend and i decided that we would not be returning any more.","disapproval, disappointment, annoyance","[INST] A customer left us a 2-star review: 'i don't understand how this rates so high. n as other reviewers have said, this is not good sushi. it's edible thus the 2 star rating , but it's not great. i have been to this restaurant 3 times to make sure i wasn't missing anything, and each time i've been only mildly satisfied. they do not serve real crab, their rolls fall apart, and the service is not that great. maybe i'm going at the wrong time? i have been there during lunch time each time i've gone and have not been impressed at all. on the 3rd try, my friend and i decided that we would not be returning any more.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i don't understand how this rates so high. n as other reviewers have said, this is not good sushi. it's edible thus the 2 star rating , but it's not great. i have been to this restaurant 3 times to make sure i wasn't missing anything, and each time i've been only mildly satisfied. they do not serve real crab, their rolls fall apart, and the service is not that great. maybe i'm going at the wrong time? i have been there during lunch time each time i've gone and have not been impressed at all. on the 3rd try, my friend and i decided that we would not be returning any more.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the quality of the food: Investigate the claims about the lack of real crab and the quality of the sushi rolls. Ensure that the ingredients used are fresh and authentic.

2. Improve the service: Train staff to provide friendly, attentive, and efficient service. Aim to make customers feel valued and appreciated.

3. Consistency: Ensure that the quality of the food and service is consistent throughout the day, especially during lunchtime when the customer has visited."
2,"Honestly, I don't see all the buzz with Schwartz's ..it looks more like a tourist trap to me, queuing up for half an hour to get a sandwich the size of a poker card and being yelled at by an employee behind a counter is not what I would describe as an amazing culinary experience....I was there recently and dont plan to go again...so Celine Dion can have her smoked meat all for herself.\n\nLike I said, it is a tourist trap, the place where tourists go to eat but do not dare to say how crappy the food and the customer service is so they wont have to admit they were had...just a few steps away there is another place with smoked meat with much better customer service.\n\nAnd those who say that this is the best place in Canada are only revealing that this is probably the first time they have been in this country and have not been exposed to anything else...LOL","honestly, i don't see all the buzz with schwartz's ..it looks more like a tourist trap to me, queuing up for half an hour to get a sandwich the size of a poker card and being yelled at by an employee behind a counter is not what i would describe as an amazing culinary experience....i was there recently and dont plan to go again...so celine dion can have her smoked meat all for herself. n nlike i said, it is a tourist trap, the place where tourists go to eat but do not dare to say how crappy the food and the customer service is so they wont have to admit they were had...just a few steps away there is another place with smoked meat with much better customer service. n nand those who say that this is the best place in canada are only revealing that this is probably the first time they have been in this country and have not been exposed to anything else...lol","annoyance, disapproval, neutral","[INST] A customer left us a 2-star review: 'honestly, i don't see all the buzz with schwartz's ..it looks more like a tourist trap to me, queuing up for half an hour to get a sandwich the size of a poker card and being yelled at by an employee behind a counter is not what i would describe as an amazing culinary experience....i was there recently and dont plan to go again...so celine dion can have her smoked meat all for herself. n nlike i said, it is a tourist trap, the place where tourists go to eat but do not dare to say how crappy the food and the customer service is so they wont have to admit they were had...just a few steps away there is another place with smoked meat with much better customer service. n nand those who say that this is the best place in canada are only revealing that this is probably the first time they have been in this country and have not been exposed to anything else...lol' The customer feels annoyance, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'honestly, i don't see all the buzz with schwartz's ..it looks more like a tourist trap to me, queuing up for half an hour to get a sandwich the size of a poker card and being yelled at by an employee behind a counter is not what i would describe as an amazing culinary experience....i was there recently and dont plan to go again...so celine dion can have her smoked meat all for herself. n nlike i said, it is a tourist trap, the place where tourists go to eat but do not dare to say how crappy the food and the customer service is so they wont have to admit they were had...just a few steps away there is another place with smoked meat with much better customer service. n nand those who say that this is the best place in canada are only revealing that this is probably the first time they have been in this country and have not been exposed to anything else...lol' The customer feels annoyance, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Schwartz's, we could focus on the following areas:

1. Reduce waiting times: Long queues can be discouraging for customers, especially when they are expecting a quick service. We could consider implementing a more efficient queue management system or increasing the number of staff during peak hours.

2. Improve the size of the sandwiches: The customer felt that the sandwich was too small. We could consider adjusting the portion sizes to meet customer expectations.

3. Enhance customer service: The customer mentioned being yelled at by an employee. It's important to ensure that all staff are trained to provide friendly and respectful service to customers."
2,"This is a very cute, pink bakery. It is also very small. It is across from the Sundance theater at Hilldale mall. When you walk in on your left hand side is a breakfast bar area with 6 or 7 tall chairs. They also have 3 or 4 very small pink wrought iron tables. You need to get there early, because when they run out of something that is it for the day. They are not the friendliest people, I took my 9 year old and some of her friends there for her birthday. I spent $35 on cupcakes and they seemed in a hurry to get rid of us. You will get a LOT of frosting, and if you eat there they put the cupcake in a small styrofoam dish with a spoon. I think the cupcakes are $3.00 a piece.","this is a very cute, pink bakery. it is also very small. it is across from the sundance theater at hilldale mall. when you walk in on your left hand side is a breakfast bar area with 6 or 7 tall chairs. they also have 3 or 4 very small pink wrought iron tables. you need to get there early, because when they run out of something that is it for the day. they are not the friendliest people, i took my 9 year old and some of her friends there for her birthday. i spent 35 on cupcakes and they seemed in a hurry to get rid of us. you will get a lot of frosting, and if you eat there they put the cupcake in a small styrofoam dish with a spoon. i think the cupcakes are 3.00 a piece.","neutral, admiration, disappointment","[INST] A customer left us a 2-star review: 'this is a very cute, pink bakery. it is also very small. it is across from the sundance theater at hilldale mall. when you walk in on your left hand side is a breakfast bar area with 6 or 7 tall chairs. they also have 3 or 4 very small pink wrought iron tables. you need to get there early, because when they run out of something that is it for the day. they are not the friendliest people, i took my 9 year old and some of her friends there for her birthday. i spent 35 on cupcakes and they seemed in a hurry to get rid of us. you will get a lot of frosting, and if you eat there they put the cupcake in a small styrofoam dish with a spoon. i think the cupcakes are 3.00 a piece.' The customer feels neutral, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this is a very cute, pink bakery. it is also very small. it is across from the sundance theater at hilldale mall. when you walk in on your left hand side is a breakfast bar area with 6 or 7 tall chairs. they also have 3 or 4 very small pink wrought iron tables. you need to get there early, because when they run out of something that is it for the day. they are not the friendliest people, i took my 9 year old and some of her friends there for her birthday. i spent 35 on cupcakes and they seemed in a hurry to get rid of us. you will get a lot of frosting, and if you eat there they put the cupcake in a small styrofoam dish with a spoon. i think the cupcakes are 3.00 a piece.' The customer feels neutral, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Warm and welcoming atmosphere: Train staff to be more friendly and approachable, especially when dealing with children's parties or special occasions.

2. Improve inventory management: Ensure that popular items are consistently available throughout the day to avoid running out and disappointing customers.

3. Enhance customer service: Provide better communication and attention to customers, especially during busy periods like parties or events.

4. Offer more seating options: Expand the seating area to accommodate larger groups, or provide more comfortable seating options for customers who choose to dine in."
2,"Overpriced, food wasn't very good, the service was only decent. If you go to Cadillac Ranch go for the eye candy and the bar on a Friday or Saturday night otherwise you will walk out feeling like you just kissed your sister... yeah I said it!","overpriced, food wasn't very good, the service was only decent. if you go to cadillac ranch go for the eye candy and the bar on a friday or saturday night otherwise you will walk out feeling like you just kissed your sister... yeah i said it!","disapproval, neutral, disappointment","[INST] A customer left us a 2-star review: 'overpriced, food wasn't very good, the service was only decent. if you go to cadillac ranch go for the eye candy and the bar on a friday or saturday night otherwise you will walk out feeling like you just kissed your sister... yeah i said it!' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'overpriced, food wasn't very good, the service was only decent. if you go to cadillac ranch go for the eye candy and the bar on a friday or saturday night otherwise you will walk out feeling like you just kissed your sister... yeah i said it!' The customer feels disapproval, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Cadillac Ranch, we could consider the following steps:

1. Address pricing concerns: Review the menu pricing and consider offering specials or discounts to make the dining experience more affordable.

2. Enhance food quality: Work with the kitchen team to improve the taste and presentation of the dishes, focusing on using fresh ingredients and refining cooking techniques.

3. Improve service: Train staff on providing exceptional customer service, including being attentive, friendly, and proactive in addressing customer needs."
2,"Our limo driver suggested this place so we had to give it a try...\n\nI know it was probably an accident, but I found a strand of long hair in my sausage and another in my drink. Unlucky coincidence or they just hated me?\n\nI got sick and threw up a few hours later.\n\nMy French toast, bacon, and eggs tasted good but ended up clogging the sink.","our limo driver suggested this place so we had to give it a try... n ni know it was probably an accident, but i found a strand of long hair in my sausage and another in my drink. unlucky coincidence or they just hated me? n ni got sick and threw up a few hours later. n nmy french toast, bacon, and eggs tasted good but ended up clogging the sink.","disappointment, curiosity, sadness","[INST] A customer left us a 2-star review: 'our limo driver suggested this place so we had to give it a try... n ni know it was probably an accident, but i found a strand of long hair in my sausage and another in my drink. unlucky coincidence or they just hated me? n ni got sick and threw up a few hours later. n nmy french toast, bacon, and eggs tasted good but ended up clogging the sink.' The customer feels disappointment, curiosity, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'our limo driver suggested this place so we had to give it a try... n ni know it was probably an accident, but i found a strand of long hair in my sausage and another in my drink. unlucky coincidence or they just hated me? n ni got sick and threw up a few hours later. n nmy french toast, bacon, and eggs tasted good but ended up clogging the sink.' The customer feels disappointment, curiosity, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize sincerely for the unpleasant experience and express empathy for their feelings.
2. Investigate the issue of the hair found in the food and drink, and take immediate action to address this problem. This may involve retraining staff on food safety and hygiene practices, or implementing new procedures to prevent such incidents in the future.
3. Offer a complimentary meal or discount on their next visit to make up for the poor experience."
2,"Wasn't impressed. I ordered a half rack, and mac as my side. The ribs looked good, and it was a healthy portion, but they just didn't have anything special going on. Served dry, and I don't think they spent much time in the slow cooker. The BBQ sauce was pretty standard fare, and served in an awkward glass bottle that made for difficult pouring. \nThe mac and cheese was bland, very disappointing. And a side tortilla was an odd addition for a rib plate. \n\nIt was very clean, the staff was friendly. I wanted to like the place, but the flavor just wasn't there. I kind of felt like I was at El Pollo Loco. \n\nFor the plate and a Bud Light, I spent $20. For a few bucks more I could have gone up the road to the sit-down bbq chain and had a much better meal, with bold sides and corn bread. With the handful of other BBQ places in town running stiff competition with some real authentic down-home skills, these guys are going to have to step it way up in the flavor department if they want to keep up.","wasn't impressed. i ordered a half rack, and mac as my side. the ribs looked good, and it was a healthy portion, but they just didn't have anything special going on. served dry, and i don't think they spent much time in the slow cooker. the bbq sauce was pretty standard fare, and served in an awkward glass bottle that made for difficult pouring. nthe mac and cheese was bland, very disappointing. and a side tortilla was an odd addition for a rib plate. n nit was very clean, the staff was friendly. i wanted to like the place, but the flavor just wasn't there. i kind of felt like i was at el pollo loco. n nfor the plate and a bud light, i spent 20. for a few bucks more i could have gone up the road to the sit down bbq chain and had a much better meal, with bold sides and corn bread. with the handful of other bbq places in town running stiff competition with some real authentic down home skills, these guys are going to have to step it way up in the flavor department if they want to keep up.","disappointment, disapproval, annoyance","[INST] A customer left us a 2-star review: 'wasn't impressed. i ordered a half rack, and mac as my side. the ribs looked good, and it was a healthy portion, but they just didn't have anything special going on. served dry, and i don't think they spent much time in the slow cooker. the bbq sauce was pretty standard fare, and served in an awkward glass bottle that made for difficult pouring. nthe mac and cheese was bland, very disappointing. and a side tortilla was an odd addition for a rib plate. n nit was very clean, the staff was friendly. i wanted to like the place, but the flavor just wasn't there. i kind of felt like i was at el pollo loco. n nfor the plate and a bud light, i spent 20. for a few bucks more i could have gone up the road to the sit down bbq chain and had a much better meal, with bold sides and corn bread. with the handful of other bbq places in town running stiff competition with some real authentic down home skills, these guys are going to have to step it way up in the flavor department if they want to keep up.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'wasn't impressed. i ordered a half rack, and mac as my side. the ribs looked good, and it was a healthy portion, but they just didn't have anything special going on. served dry, and i don't think they spent much time in the slow cooker. the bbq sauce was pretty standard fare, and served in an awkward glass bottle that made for difficult pouring. nthe mac and cheese was bland, very disappointing. and a side tortilla was an odd addition for a rib plate. n nit was very clean, the staff was friendly. i wanted to like the place, but the flavor just wasn't there. i kind of felt like i was at el pollo loco. n nfor the plate and a bud light, i spent 20. for a few bucks more i could have gone up the road to the sit down bbq chain and had a much better meal, with bold sides and corn bread. with the handful of other bbq places in town running stiff competition with some real authentic down home skills, these guys are going to have to step it way up in the flavor department if they want to keep up.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the flavor of our dishes, particularly the ribs and mac & cheese. Here are some specific actions we can take:

1. Improve Cooking Techniques: The customer felt that the ribs didn't spend enough time in the slow cooker. We can adjust our cooking times to ensure that the ribs are tender and well-cooked.

2. Enhance Flavor: To make the ribs more flavorful, we could experiment with different seasonings or marinades. We could also consider using a sauce that is more unique and flavorful."
2,"This place was the biggest disappointment ever. Definitely on the list of the worst restaurant meals I've had. I ordered the chicken pad thai and gross. It was horrible and tasted dry. If you do order it - share, the portion is HUUUUGEE.\n\nThis place gets two stars because the customer service was good.","this place was the biggest disappointment ever. definitely on the list of the worst restaurant meals i've had. i ordered the chicken pad thai and gross. it was horrible and tasted dry. if you do order it share, the portion is huuuugee. n nthis place gets two stars because the customer service was good.","disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'this place was the biggest disappointment ever. definitely on the list of the worst restaurant meals i've had. i ordered the chicken pad thai and gross. it was horrible and tasted dry. if you do order it share, the portion is huuuugee. n nthis place gets two stars because the customer service was good.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this place was the biggest disappointment ever. definitely on the list of the worst restaurant meals i've had. i ordered the chicken pad thai and gross. it was horrible and tasted dry. if you do order it share, the portion is huuuugee. n nthis place gets two stars because the customer service was good.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Enhance the taste and texture of our chicken Pad Thai to make it more appealing and less dry. This could involve adjusting the recipe, improving cooking techniques, or sourcing better ingredients.

2. Portion Control: Adjust the portion size of the chicken Pad Thai to be more appropriate, as the customer found it too large. This will help prevent feelings of waste and overindulgence.

3. Consistency: Ensure that the quality of our dishes is consistent across all orders, to avoid disappointing customers who may have had a positive experience in the past."
2,"Not worth it. Some weird, offensive smell throughout entire hotel. Gym was packed constantly. Way more kids at resort than I expected.  \nLobby and bar area, pretty. Golf prices, just too high.\nHotel leaves a message at your  room saying \""come down and pick up your free gift\"" but your free gift is really a ploy to get you to buy a timeshare. BRUTAL!","not worth it. some weird, offensive smell throughout entire hotel. gym was packed constantly. way more kids at resort than i expected. nlobby and bar area, pretty. golf prices, just too high. nhotel leaves a message at your room saying come down and pick up your free gift but your free gift is really a ploy to get you to buy a timeshare. brutal!","annoyance, disgust, neutral","[INST] A customer left us a 2-star review: 'not worth it. some weird, offensive smell throughout entire hotel. gym was packed constantly. way more kids at resort than i expected. nlobby and bar area, pretty. golf prices, just too high. nhotel leaves a message at your room saying come down and pick up your free gift but your free gift is really a ploy to get you to buy a timeshare. brutal!' The customer feels annoyance, disgust, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'not worth it. some weird, offensive smell throughout entire hotel. gym was packed constantly. way more kids at resort than i expected. nlobby and bar area, pretty. golf prices, just too high. nhotel leaves a message at your room saying come down and pick up your free gift but your free gift is really a ploy to get you to buy a timeshare. brutal!' The customer feels annoyance, disgust, neutral. Concisely, how can we best improve our services for this customer's experience?  1. Address the issue of the unpleasant smell throughout the hotel by implementing a thorough cleaning and deodorizing protocol, focusing on high-traffic areas and common spaces.

2. Limit the number of children at the resort to meet the customer's expectations and provide a more peaceful environment.

3. Reduce the crowding in the gym by increasing the number of available equipment or extending the opening hours.

4. Lower the prices for golf to make it more affordable for a wider range of customers."
2,"While the food here was good, I am just not a fan of the long line, the packed atmosphere, and the tight quarters. Just don't feel like I had any personal space, and made me feel a bit stressed out, and rushed. I would suggest coming here for breakfast, however I highly recommend to avoid the busy hours.","while the food here was good, i am just not a fan of the long line, the packed atmosphere, and the tight quarters. just don't feel like i had any personal space, and made me feel a bit stressed out, and rushed. i would suggest coming here for breakfast, however i highly recommend to avoid the busy hours.","disapproval, approval, caring","[INST] A customer left us a 2-star review: 'while the food here was good, i am just not a fan of the long line, the packed atmosphere, and the tight quarters. just don't feel like i had any personal space, and made me feel a bit stressed out, and rushed. i would suggest coming here for breakfast, however i highly recommend to avoid the busy hours.' The customer feels disapproval, approval, caring. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'while the food here was good, i am just not a fan of the long line, the packed atmosphere, and the tight quarters. just don't feel like i had any personal space, and made me feel a bit stressed out, and rushed. i would suggest coming here for breakfast, however i highly recommend to avoid the busy hours.' The customer feels disapproval, approval, caring. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Manage crowd control: Implement measures to reduce wait times, such as improving the speed of service, increasing staff during peak hours, or offering online reservations.

2. Create a more spacious environment: If possible, expand the seating area or rearrange the layout to provide more personal space for customers.

3. Offer a quieter, less crowded atmosphere: Encourage customers to visit during off-peak hours, like early morning or late evening, to provide a more relaxed dining experience."
2,"I don't drink. Going into a loud bar with a bunch of drunks is just not my style.  So, unfair to them, I wasn't a fan.  Having said that, my friends are a bunch of drunks, so I usually come here with them.  Good Irish bands, if that's your thing, and a lively place.  It's a fire hazard due to the wall to wall overcrowded place.  Perhaps I should drink and loosen up.","i don't drink. going into a loud bar with a bunch of drunks is just not my style. so, unfair to them, i wasn't a fan. having said that, my friends are a bunch of drunks, so i usually come here with them. good irish bands, if that's your thing, and a lively place. it's a fire hazard due to the wall to wall overcrowded place. perhaps i should drink and loosen up.","disapproval, neutral, annoyance","[INST] A customer left us a 2-star review: 'i don't drink. going into a loud bar with a bunch of drunks is just not my style. so, unfair to them, i wasn't a fan. having said that, my friends are a bunch of drunks, so i usually come here with them. good irish bands, if that's your thing, and a lively place. it's a fire hazard due to the wall to wall overcrowded place. perhaps i should drink and loosen up.' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i don't drink. going into a loud bar with a bunch of drunks is just not my style. so, unfair to them, i wasn't a fan. having said that, my friends are a bunch of drunks, so i usually come here with them. good irish bands, if that's your thing, and a lively place. it's a fire hazard due to the wall to wall overcrowded place. perhaps i should drink and loosen up.' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Noise Level: Since the customer mentions the loud environment as a concern, we could implement measures to reduce the noise level, such as soundproofing the walls or using a sound system that can adjust the volume according to the crowd.

2. Seating Arrangement: To provide a more comfortable experience for non-drinkers, we could offer quieter, less crowded seating areas. This could be in a separate room or section of the bar.

3. Fire Safety: Ensure the venue is regularly inspected for fire safety and that the capacity is not exceeded."
2,"All I can say is that in my 5 visits to Smashburger, they have never ONCE got our order right (and theres only 2 or 3 of us!)\n\nThe food is EXTREMELY over priced. A burger, fries, and drink will run you $11. \n\nTheir fries are not good. And while their burgers are tasty, theyre just too small. \n\n5 times was one too many. Will not be giving my money to this business anymore.","all i can say is that in my 5 visits to smashburger, they have never once got our order right and theres only 2 or 3 of us! n nthe food is extremely over priced. a burger, fries, and drink will run you 11. n ntheir fries are not good. and while their burgers are tasty, theyre just too small. n n5 times was one too many. will not be giving my money to this business anymore.","disapproval, neutral, annoyance","[INST] A customer left us a 2-star review: 'all i can say is that in my 5 visits to smashburger, they have never once got our order right and theres only 2 or 3 of us! n nthe food is extremely over priced. a burger, fries, and drink will run you 11. n ntheir fries are not good. and while their burgers are tasty, theyre just too small. n n5 times was one too many. will not be giving my money to this business anymore.' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'all i can say is that in my 5 visits to smashburger, they have never once got our order right and theres only 2 or 3 of us! n nthe food is extremely over priced. a burger, fries, and drink will run you 11. n ntheir fries are not good. and while their burgers are tasty, theyre just too small. n n5 times was one too many. will not be giving my money to this business anymore.' The customer feels disapproval, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Smashburger, we can focus on the following areas:

1. Order Accuracy: Enhance order accuracy by implementing a more efficient and reliable order management system. This could involve double-checking orders before they are prepared and served, or using technology such as electronic order confirmation systems.

2. Pricing: Review the pricing structure to ensure it is competitive and offers good value for money. Offering occasional promotions or discounts could help address the customer's perception of overpricing."
2,"Although I'm a Lakers fan, I go to a lot of Suns games because I love to watch basketball.  I'm a big fan of basketball.  This season, the Suns have delivered a subpar product to people attending the games.\n\n- Fire a popular coach like Alvin Gentry, why? It's not his fault that the team doesn't have the fire power to keep up with 1/2 the league.\n\n- Get rid of Suns legend Dan Majerle too...?!  That's beyond nuts.\n\n- Let Nash go for peanuts...?!  (BTW - thanks guys)\n\n- They generally play 3 to 3.5 good qtr's of basketball before collapsing.  They played Miami and Dallas at US Airways that way.  The exception was when they closed out the Lakers and actually won a game they normally lose this year.  That saved them from a 1 Star review.\n\nI hope the team gets their act together and produces some consistently good basketball soon.\n\nReturn Factor - 90%","although i'm a lakers fan, i go to a lot of suns games because i love to watch basketball. i'm a big fan of basketball. this season, the suns have delivered a subpar product to people attending the games. n n fire a popular coach like alvin gentry, why? it's not his fault that the team doesn't have the fire power to keep up with 1 2 the league. n n get rid of suns legend dan majerle too...?! that's beyond nuts. n n let nash go for peanuts...?! btw thanks guys n n they generally play 3 to 3.5 good qtr's of basketball before collapsing. they played miami and dallas at us airways that way. the exception was when they closed out the lakers and actually won a game they normally lose this year. that saved them from a 1 star review. n ni hope the team gets their act together and produces some consistently good basketball soon. n nreturn factor 90","love, confusion, disapproval","[INST] A customer left us a 2-star review: 'although i'm a lakers fan, i go to a lot of suns games because i love to watch basketball. i'm a big fan of basketball. this season, the suns have delivered a subpar product to people attending the games. n n fire a popular coach like alvin gentry, why? it's not his fault that the team doesn't have the fire power to keep up with 1 2 the league. n n get rid of suns legend dan majerle too...?! that's beyond nuts. n n let nash go for peanuts...?! btw thanks guys n n they generally play 3 to 3.5 good qtr's of basketball before collapsing. they played miami and dallas at us airways that way. the exception was when they closed out the lakers and actually won a game they normally lose this year. that saved them from a 1 star review. n ni hope the team gets their act together and produces some consistently good basketball soon. n nreturn factor 90' The customer feels love, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'although i'm a lakers fan, i go to a lot of suns games because i love to watch basketball. i'm a big fan of basketball. this season, the suns have delivered a subpar product to people attending the games. n n fire a popular coach like alvin gentry, why? it's not his fault that the team doesn't have the fire power to keep up with 1 2 the league. n n get rid of suns legend dan majerle too...?! that's beyond nuts. n n let nash go for peanuts...?! btw thanks guys n n they generally play 3 to 3.5 good qtr's of basketball before collapsing. they played miami and dallas at us airways that way. the exception was when they closed out the lakers and actually won a game they normally lose this year. that saved them from a 1 star review. n ni hope the team gets their act together and produces some consistently good basketball soon. n nreturn factor 90' The customer feels love, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Address the customer's concern about the team's performance by acknowledging their love for basketball and the Suns.
2. Clarify the decision-making process regarding coaches and team members, explaining that changes are not made lightly and are based on a comprehensive evaluation of the team's performance.
3. Highlight any efforts being made to improve the team's performance, such as player acquisitions, coaching strategies, or facility upgrades.
4. Offer a more consistent level of play, aiming to provide at least 3.5 good quarters of basketball in every game."
2,"If you want Denny's quality food for 3x the price, eat here. I got the ham and cheese omelet which was exactly that - egg, ham and cheese for $15. \n\nbottom line: the food will hit the spot for late night (or should i say early morning?) cravings, but you might only want to dine here if no other options are readily available.","if you want denny's quality food for 3x the price, eat here. i got the ham and cheese omelet which was exactly that egg, ham and cheese for 15. n nbottom line the food will hit the spot for late night or should i say early morning? cravings, but you might only want to dine here if no other options are readily available.","neutral, approval, curiosity","[INST] A customer left us a 2-star review: 'if you want denny's quality food for 3x the price, eat here. i got the ham and cheese omelet which was exactly that egg, ham and cheese for 15. n nbottom line the food will hit the spot for late night or should i say early morning? cravings, but you might only want to dine here if no other options are readily available.' The customer feels neutral, approval, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'if you want denny's quality food for 3x the price, eat here. i got the ham and cheese omelet which was exactly that egg, ham and cheese for 15. n nbottom line the food will hit the spot for late night or should i say early morning? cravings, but you might only want to dine here if no other options are readily available.' The customer feels neutral, approval, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Price Adjustment: Review our pricing strategy for menu items, especially those comparable to fast-food chains like Denny's. Offering more competitive prices could help address the customer's perception of overpricing.

2. Quality Improvement: Enhance the quality of our food, focusing on the ham and cheese omelet in particular. This could involve sourcing higher-quality ingredients or improving cooking techniques.

3. Communication: Clearly communicate the value we offer beyond just the food, such as a more upscale dining experience, unique menu items, or exceptional service."
2,"What's all the hype about ???  I would definitely say that the men working here are worth hanging out. But, our experience with dining here was less than stellar. Yes, this is an impressive old building. Smacked with history and old world vibe. As much as the male servers were great at tending to our tablewares and water, our female main server, was slow, dismissive and unattentive to the point of being downright rude. Was it because we were two men, or that we were not French, or was she just a bi*ch that night. I don't really care. Our food was not all that impressive in comparison to the high price of everything. Just for notation, their Sunday roast special is actually a prime rib. The description is a bit misleading, at least to me it was. And, at $35 I can get prime rib elsewhere for less. I'm just saying. . . Not impressed, and not coming back. . . Ok, well maybe to sit at the bar and ogle the men working there. . .","what's all the hype about ??? i would definitely say that the men working here are worth hanging out. but, our experience with dining here was less than stellar. yes, this is an impressive old building. smacked with history and old world vibe. as much as the male servers were great at tending to our tablewares and water, our female main server, was slow, dismissive and unattentive to the point of being downright rude. was it because we were two men, or that we were not french, or was she just a bi ch that night. i don't really care. our food was not all that impressive in comparison to the high price of everything. just for notation, their sunday roast special is actually a prime rib. the description is a bit misleading, at least to me it was. and, at 35 i can get prime rib elsewhere for less. i'm just saying. . . not impressed, and not coming back. . . ok, well maybe to sit at the bar and ogle the men working there. . .","admiration, confusion, disapproval","[INST] A customer left us a 2-star review: 'what's all the hype about ??? i would definitely say that the men working here are worth hanging out. but, our experience with dining here was less than stellar. yes, this is an impressive old building. smacked with history and old world vibe. as much as the male servers were great at tending to our tablewares and water, our female main server, was slow, dismissive and unattentive to the point of being downright rude. was it because we were two men, or that we were not french, or was she just a bi ch that night. i don't really care. our food was not all that impressive in comparison to the high price of everything. just for notation, their sunday roast special is actually a prime rib. the description is a bit misleading, at least to me it was. and, at 35 i can get prime rib elsewhere for less. i'm just saying. . . not impressed, and not coming back. . . ok, well maybe to sit at the bar and ogle the men working there. . .' The customer feels admiration, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'what's all the hype about ??? i would definitely say that the men working here are worth hanging out. but, our experience with dining here was less than stellar. yes, this is an impressive old building. smacked with history and old world vibe. as much as the male servers were great at tending to our tablewares and water, our female main server, was slow, dismissive and unattentive to the point of being downright rude. was it because we were two men, or that we were not french, or was she just a bi ch that night. i don't really care. our food was not all that impressive in comparison to the high price of everything. just for notation, their sunday roast special is actually a prime rib. the description is a bit misleading, at least to me it was. and, at 35 i can get prime rib elsewhere for less. i'm just saying. . . not impressed, and not coming back. . . ok, well maybe to sit at the bar and ogle the men working there. . .' The customer feels admiration, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Training for all servers: Ensure all servers, regardless of gender, receive equal training in customer service, table management, and menu knowledge. This will help maintain a consistent level of service for all customers.

2. Menu clarity: Clarify the descriptions of menu items to avoid any potential confusion or misleading information. This will help manage customer expectations and prevent dissatisfaction.

3. Attentiveness: Improve the attentiveness of servers by setting clear expectations for response times and ensuring they are met. This will help prevent customers from feeling ignored or neglected."
2,"Yet another Asian-inspired food chain! Oh c'mon do we need this in Champaign? We have so many Chinese/Korean restaurants in campustown and honestly, they are way better than Flat Top. \n\nSo, the whole stir-fry concept that they have is actually Mongolian BBQ. The difference is that they have tonnes of raw vegetables and ingredients to choose from. Oh, not to mention, weird sauces and food combinations. My combo was okay (it was brown rice, clams, beef, vege, salmon and roti prata) but if you don't have a sense of what goes with what, then your dinner is going to be a disaster. \n\nIt's clever of them to have this pick-your-own-ingredients kinda concept because if the food was bad and you complained, they can point their fingers back at you and say that you chose the ingredients. Then again, you are not the only culprit. The grill sensei is responsible as well. If he over-grilled your food, it will taste just as bad no matter how wonderful your selections are. My friend's moo shu was not wrapped very well and some of the rolls fell apart. Well, there goes your dinner. \n\nI think it is good to try it once but more that once? You decide. Still, the combo of rice, salmon and roti prata bothers me. Maybe I am just a stuck-up purist who thinks that chickpea dhal is the only way to go. Could this be a one-hit wonder like Bar Louie? We'll have to see.","yet another asian inspired food chain! oh c'mon do we need this in champaign? we have so many chinese korean restaurants in campustown and honestly, they are way better than flat top. n nso, the whole stir fry concept that they have is actually mongolian bbq. the difference is that they have tonnes of raw vegetables and ingredients to choose from. oh, not to mention, weird sauces and food combinations. my combo was okay it was brown rice, clams, beef, vege, salmon and roti prata but if you don't have a sense of what goes with what, then your dinner is going to be a disaster. n nit's clever of them to have this pick your own ingredients kinda concept because if the food was bad and you complained, they can point their fingers back at you and say that you chose the ingredients. then again, you are not the only culprit. the grill sensei is responsible as well. if he over grilled your food, it will taste just as bad no matter how wonderful your selections are. my friend's moo shu was not wrapped very well and some of the rolls fell apart. well, there goes your dinner. n ni think it is good to try it once but more that once? you decide. still, the combo of rice, salmon and roti prata bothers me. maybe i am just a stuck up purist who thinks that chickpea dhal is the only way to go. could this be a one hit wonder like bar louie? we'll have to see.","neutral, approval, curiosity","[INST] A customer left us a 2-star review: 'yet another asian inspired food chain! oh c'mon do we need this in champaign? we have so many chinese korean restaurants in campustown and honestly, they are way better than flat top. n nso, the whole stir fry concept that they have is actually mongolian bbq. the difference is that they have tonnes of raw vegetables and ingredients to choose from. oh, not to mention, weird sauces and food combinations. my combo was okay it was brown rice, clams, beef, vege, salmon and roti prata but if you don't have a sense of what goes with what, then your dinner is going to be a disaster. n nit's clever of them to have this pick your own ingredients kinda concept because if the food was bad and you complained, they can point their fingers back at you and say that you chose the ingredients. then again, you are not the only culprit. the grill sensei is responsible as well. if he over grilled your food, it will taste just as bad no matter how wonderful your selections are. my friend's moo shu was not wrapped very well and some of the rolls fell apart. well, there goes your dinner. n ni think it is good to try it once but more that once? you decide. still, the combo of rice, salmon and roti prata bothers me. maybe i am just a stuck up purist who thinks that chickpea dhal is the only way to go. could this be a one hit wonder like bar louie? we'll have to see.' The customer feels neutral, approval, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'yet another asian inspired food chain! oh c'mon do we need this in champaign? we have so many chinese korean restaurants in campustown and honestly, they are way better than flat top. n nso, the whole stir fry concept that they have is actually mongolian bbq. the difference is that they have tonnes of raw vegetables and ingredients to choose from. oh, not to mention, weird sauces and food combinations. my combo was okay it was brown rice, clams, beef, vege, salmon and roti prata but if you don't have a sense of what goes with what, then your dinner is going to be a disaster. n nit's clever of them to have this pick your own ingredients kinda concept because if the food was bad and you complained, they can point their fingers back at you and say that you chose the ingredients. then again, you are not the only culprit. the grill sensei is responsible as well. if he over grilled your food, it will taste just as bad no matter how wonderful your selections are. my friend's moo shu was not wrapped very well and some of the rolls fell apart. well, there goes your dinner. n ni think it is good to try it once but more that once? you decide. still, the combo of rice, salmon and roti prata bothers me. maybe i am just a stuck up purist who thinks that chickpea dhal is the only way to go. could this be a one hit wonder like bar louie? we'll have to see.' The customer feels neutral, approval, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your establishment, consider the following steps:

1. Address the customer's concern about the abundance of Asian-inspired food chains in Champaign, particularly in Campustown. Highlight what sets your restaurant apart from others, such as unique menu items, exceptional service, or a welcoming atmosphere.

2. Offer guidance on food combinations and provide suggestions for pairing ingredients that work well together. This can help customers avoid potential disasters and ensure they enjoy their meal.

3. Improve the grill technique to ensure that food is cooked evenly and to the customer's preference."
2,"If you like filthy buses, super high fares and about 50% rude operators then you will love Port Authority service.  Now if you like clean buses, reasonable fares and friendly service you will need to go somewhere else.  And no place for children as the language on the buses would make a sailor blush.  And in 14 years of riding Port Authority I have never seen a uniformed Port Authority officer riding a bus.","if you like filthy buses, super high fares and about 50 rude operators then you will love port authority service. now if you like clean buses, reasonable fares and friendly service you will need to go somewhere else. and no place for children as the language on the buses would make a sailor blush. and in 14 years of riding port authority i have never seen a uniformed port authority officer riding a bus.","neutral, approval, disapproval","[INST] A customer left us a 2-star review: 'if you like filthy buses, super high fares and about 50 rude operators then you will love port authority service. now if you like clean buses, reasonable fares and friendly service you will need to go somewhere else. and no place for children as the language on the buses would make a sailor blush. and in 14 years of riding port authority i have never seen a uniformed port authority officer riding a bus.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'if you like filthy buses, super high fares and about 50 rude operators then you will love port authority service. now if you like clean buses, reasonable fares and friendly service you will need to go somewhere else. and no place for children as the language on the buses would make a sailor blush. and in 14 years of riding port authority i have never seen a uniformed port authority officer riding a bus.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Cleanliness: Ensure buses are regularly cleaned and maintained to prevent a filthy appearance.

2. Fares: Review our pricing structure to ensure it remains competitive and reasonable.

3. Staff behavior: Provide training to operators on customer service, professionalism, and appropriate language usage to create a more friendly and welcoming environment.

4. Family-friendly environment: Implement policies and guidelines to encourage a more family-friendly atmosphere on buses.

5. Visible presence: Increase the visibility of uniformed Port Authority officers on buses to enhance safety and customer service."
2,"Coleslaw and fries in your sammich tastes just as good as it sounds.\n\nIf you think it sounds awesome, then you'd probably find it awesome.\n\nIf you think it sounds nasty, then you'd probably find it nasty.\n\nIf you think it sounds questionable and confusing, then your'e not alone, because that's exactly how I felt after eating it, too.  Why, Primanti Brothers, why??","coleslaw and fries in your sammich tastes just as good as it sounds. n nif you think it sounds awesome, then you'd probably find it awesome. n nif you think it sounds nasty, then you'd probably find it nasty. n nif you think it sounds questionable and confusing, then your'e not alone, because that's exactly how i felt after eating it, too. why, primanti brothers, why??","approval, curiosity, confusion","[INST] A customer left us a 2-star review: 'coleslaw and fries in your sammich tastes just as good as it sounds. n nif you think it sounds awesome, then you'd probably find it awesome. n nif you think it sounds nasty, then you'd probably find it nasty. n nif you think it sounds questionable and confusing, then your'e not alone, because that's exactly how i felt after eating it, too. why, primanti brothers, why??' The customer feels approval, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'coleslaw and fries in your sammich tastes just as good as it sounds. n nif you think it sounds awesome, then you'd probably find it awesome. n nif you think it sounds nasty, then you'd probably find it nasty. n nif you think it sounds questionable and confusing, then your'e not alone, because that's exactly how i felt after eating it, too. why, primanti brothers, why??' The customer feels approval, curiosity, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Clarify the menu: Ensure that the menu clearly explains the unique aspects of our sandwiches, including the inclusion of coleslaw and fries. This could help manage customer expectations and reduce confusion.

2. Offer customization: Offer customers the option to customize their sandwiches, allowing them to exclude items they may not enjoy, such as coleslaw and fries.

3. Improve quality: Work on enhancing the quality of the coleslaw and fries to make them more appealing to a wider audience. This could involve adjusting recipes, sourcing better ingredients, or improving preparation methods."
2,"I wouldn't really call this place a deli, it's a place to pick up something light to eat.  Really too bad they don't have a \""real\"" deli to go along with their sports area.  Not cheap, like every food spot at the LVH, and food so-so.  If you pass McDonalds on the way to the LVH, I'd respectively suggest you stop there rather than here...you won't miss the food and you'll have a plenty more $$ in your pocket.  Too bad, LVH could use a really good sandwich spot...\n\nOh, and they're not open 24 hrs; they're closed 6am to 11am I believe...","i wouldn't really call this place a deli, it's a place to pick up something light to eat. really too bad they don't have a real deli to go along with their sports area. not cheap, like every food spot at the lvh, and food so so. if you pass mcdonalds on the way to the lvh, i'd respectively suggest you stop there rather than here...you won't miss the food and you'll have a plenty more in your pocket. too bad, lvh could use a really good sandwich spot... n noh, and they're not open 24 hrs they're closed 6am to 11am i believe...","disappointment, disapproval, neutral","[INST] A customer left us a 2-star review: 'i wouldn't really call this place a deli, it's a place to pick up something light to eat. really too bad they don't have a real deli to go along with their sports area. not cheap, like every food spot at the lvh, and food so so. if you pass mcdonalds on the way to the lvh, i'd respectively suggest you stop there rather than here...you won't miss the food and you'll have a plenty more in your pocket. too bad, lvh could use a really good sandwich spot... n noh, and they're not open 24 hrs they're closed 6am to 11am i believe...' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i wouldn't really call this place a deli, it's a place to pick up something light to eat. really too bad they don't have a real deli to go along with their sports area. not cheap, like every food spot at the lvh, and food so so. if you pass mcdonalds on the way to the lvh, i'd respectively suggest you stop there rather than here...you won't miss the food and you'll have a plenty more in your pocket. too bad, lvh could use a really good sandwich spot... n noh, and they're not open 24 hrs they're closed 6am to 11am i believe...' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Expand the deli offerings: The customer seems to expect a traditional deli experience, so we could consider expanding our deli offerings to better meet these expectations.

2. Improve food quality: The customer mentioned the food being ""so so."" We could focus on improving the quality of our food, perhaps by sourcing higher-quality ingredients or hiring a chef with more experience in deli cuisine.

3. Address pricing concerns: The customer felt that the prices were not justified, especially compared to other food spots at the LVH. We could review our pricing strategy to ensure it is competitive and fair."
2,"Coffee is drinkable but the barista totally hate customers and don't know anything about making coffee. If you ask for cream when they are out, they say ok and then go back their conversation they've got going with the same old guy that hangs there all day. Used to live near here and the same baristas are always awful and I always swore to myself I'd go to Starbucks instead. Sad to say. \nadpfeedback@adp.com","coffee is drinkable but the barista totally hate customers and don't know anything about making coffee. if you ask for cream when they are out, they say ok and then go back their conversation they've got going with the same old guy that hangs there all day. used to live near here and the same baristas are always awful and i always swore to myself i'd go to starbucks instead. sad to say. nadpfeedback adp.com","sadness, disappointment, disgust","[INST] A customer left us a 2-star review: 'coffee is drinkable but the barista totally hate customers and don't know anything about making coffee. if you ask for cream when they are out, they say ok and then go back their conversation they've got going with the same old guy that hangs there all day. used to live near here and the same baristas are always awful and i always swore to myself i'd go to starbucks instead. sad to say. nadpfeedback adp.com' The customer feels sadness, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'coffee is drinkable but the barista totally hate customers and don't know anything about making coffee. if you ask for cream when they are out, they say ok and then go back their conversation they've got going with the same old guy that hangs there all day. used to live near here and the same baristas are always awful and i always swore to myself i'd go to starbucks instead. sad to say. nadpfeedback adp.com' The customer feels sadness, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Train baristas on customer service skills: Ensure that baristas are friendly, approachable, and attentive to customers' needs. They should be knowledgeable about coffee and be able to answer questions about the menu.

2. Improve communication: When a customer requests an item that is out of stock, such as cream, provide a clear and timely response. If the item is unavailable, offer alternatives or suggest a different time to come back when the item is in stock."
2,"I had lunch here recently since I live in the neighborhood. The food was average fare for a Chinese restaurant, nothing outstanding as far as I could taste. The ambiance was lacking and the air conditioner should have been used a little more liberally. I have read the other reviews about Wong's, so I was a little disappointed. I will probably give it another shot sometime, but with Chuy's next door it might be awhile.","i had lunch here recently since i live in the neighborhood. the food was average fare for a chinese restaurant, nothing outstanding as far as i could taste. the ambiance was lacking and the air conditioner should have been used a little more liberally. i have read the other reviews about wong's, so i was a little disappointed. i will probably give it another shot sometime, but with chuy's next door it might be awhile.","disappointment, neutral, disapproval","[INST] A customer left us a 2-star review: 'i had lunch here recently since i live in the neighborhood. the food was average fare for a chinese restaurant, nothing outstanding as far as i could taste. the ambiance was lacking and the air conditioner should have been used a little more liberally. i have read the other reviews about wong's, so i was a little disappointed. i will probably give it another shot sometime, but with chuy's next door it might be awhile.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i had lunch here recently since i live in the neighborhood. the food was average fare for a chinese restaurant, nothing outstanding as far as i could taste. the ambiance was lacking and the air conditioner should have been used a little more liberally. i have read the other reviews about wong's, so i was a little disappointed. i will probably give it another shot sometime, but with chuy's next door it might be awhile.' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your Chinese restaurant, consider the following steps:

1. Enhance the ambiance: Investigate ways to create a more inviting and comfortable atmosphere, such as updating decor, playing soft music, or improving lighting.

2. Improve food quality: Consider sourcing higher-quality ingredients, experimenting with new recipes, or seeking feedback from customers and chefs to identify areas for improvement.

3. Optimize air conditioning: Ensure the air conditioning system is functioning properly and adjust settings as needed to maintain a comfortable temperature for all customers.

4. Respond to the review: Acknowledge the customer's feedback and express appreciation for their patronage."
2,"New location near my office in Scottsdale. We ordered 3 items for to-go lunch, fried egg plant, Chili Chicken and Shrimp Szechwan style.  All 3 were swimning in gooey sauces.  Two of the sauces tasted identical.  Eggplant was good, but there were only few pieces and it was smothered in dark sauces.  Not sure why all are so soupy?  \n\nReading from all the reviews here, I wonder if I went to the same Inchin's Bamboo Garden?  What's Indo-Chinese?  I went in with open mind to try new cuisine, may be Indo-Chinese isn't for me.  May try again, though.\n\nSunny Az","new location near my office in scottsdale. we ordered 3 items for to go lunch, fried egg plant, chili chicken and shrimp szechwan style. all 3 were swimning in gooey sauces. two of the sauces tasted identical. eggplant was good, but there were only few pieces and it was smothered in dark sauces. not sure why all are so soupy? n nreading from all the reviews here, i wonder if i went to the same inchin's bamboo garden? what's indo chinese? i went in with open mind to try new cuisine, may be indo chinese isn't for me. may try again, though. n nsunny az","curiosity, confusion, admiration","[INST] A customer left us a 2-star review: 'new location near my office in scottsdale. we ordered 3 items for to go lunch, fried egg plant, chili chicken and shrimp szechwan style. all 3 were swimning in gooey sauces. two of the sauces tasted identical. eggplant was good, but there were only few pieces and it was smothered in dark sauces. not sure why all are so soupy? n nreading from all the reviews here, i wonder if i went to the same inchin's bamboo garden? what's indo chinese? i went in with open mind to try new cuisine, may be indo chinese isn't for me. may try again, though. n nsunny az' The customer feels curiosity, confusion, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'new location near my office in scottsdale. we ordered 3 items for to go lunch, fried egg plant, chili chicken and shrimp szechwan style. all 3 were swimning in gooey sauces. two of the sauces tasted identical. eggplant was good, but there were only few pieces and it was smothered in dark sauces. not sure why all are so soupy? n nreading from all the reviews here, i wonder if i went to the same inchin's bamboo garden? what's indo chinese? i went in with open mind to try new cuisine, may be indo chinese isn't for me. may try again, though. n nsunny az' The customer feels curiosity, confusion, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Clarify the cuisine: Indo-Chinese cuisine is a fusion of Indian and Chinese cooking styles, which may be new to some customers. Providing a brief explanation of the cuisine and its unique characteristics can help set expectations.

2. Adjust sauce consistency: The customer found the dishes to be swimming in gooey sauces. To address this concern, we can work on adjusting the sauce consistency to be more balanced, ensuring that the flavors are well-represented without being overly soupy."
2,"Pretty disappointed. Came here with a friend and the fianc\u00e9 on my last trip to Vegas. We were tired of walking and wanted a bite to eat late at night. We saw the good reviews and though we'd give it a try. We ordered the jambalaya and ahi tuna tartare. The food fell below my expectations. I thought it would be similar to cheesecake factory, but the food was worse than than cheesecake factory for sure. \n\nFood: \nChicken jambalaya: pretty weird, but okay in taste. The chicken was separated from the rice, which isn't traditional of jambalaya. it was more of a stir fry spicy chicken with the rice on the side. \nAhi tuna tartare- Not the best. Didn't stand out and not particularly appetizing for me, but I'm a raw fish/sushi snob. \n\nPrice: pretty expensive for the quality. Similar to the cheesecake factory price wise.\n\nOverall, if your desperate and hungry and don't want to go off the strip maybe consider eating here, otherwise take your money and appetite off the strip. Some of the restaurants in the asian town are open pretty late.","pretty disappointed. came here with a friend and the fianc u00e9 on my last trip to vegas. we were tired of walking and wanted a bite to eat late at night. we saw the good reviews and though we'd give it a try. we ordered the jambalaya and ahi tuna tartare. the food fell below my expectations. i thought it would be similar to cheesecake factory, but the food was worse than than cheesecake factory for sure. n nfood nchicken jambalaya pretty weird, but okay in taste. the chicken was separated from the rice, which isn't traditional of jambalaya. it was more of a stir fry spicy chicken with the rice on the side. nahi tuna tartare not the best. didn't stand out and not particularly appetizing for me, but i'm a raw fish sushi snob. n nprice pretty expensive for the quality. similar to the cheesecake factory price wise. n noverall, if your desperate and hungry and don't want to go off the strip maybe consider eating here, otherwise take your money and appetite off the strip. some of the restaurants in the asian town are open pretty late.","disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'pretty disappointed. came here with a friend and the fianc u00e9 on my last trip to vegas. we were tired of walking and wanted a bite to eat late at night. we saw the good reviews and though we'd give it a try. we ordered the jambalaya and ahi tuna tartare. the food fell below my expectations. i thought it would be similar to cheesecake factory, but the food was worse than than cheesecake factory for sure. n nfood nchicken jambalaya pretty weird, but okay in taste. the chicken was separated from the rice, which isn't traditional of jambalaya. it was more of a stir fry spicy chicken with the rice on the side. nahi tuna tartare not the best. didn't stand out and not particularly appetizing for me, but i'm a raw fish sushi snob. n nprice pretty expensive for the quality. similar to the cheesecake factory price wise. n noverall, if your desperate and hungry and don't want to go off the strip maybe consider eating here, otherwise take your money and appetite off the strip. some of the restaurants in the asian town are open pretty late.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'pretty disappointed. came here with a friend and the fianc u00e9 on my last trip to vegas. we were tired of walking and wanted a bite to eat late at night. we saw the good reviews and though we'd give it a try. we ordered the jambalaya and ahi tuna tartare. the food fell below my expectations. i thought it would be similar to cheesecake factory, but the food was worse than than cheesecake factory for sure. n nfood nchicken jambalaya pretty weird, but okay in taste. the chicken was separated from the rice, which isn't traditional of jambalaya. it was more of a stir fry spicy chicken with the rice on the side. nahi tuna tartare not the best. didn't stand out and not particularly appetizing for me, but i'm a raw fish sushi snob. n nprice pretty expensive for the quality. similar to the cheesecake factory price wise. n noverall, if your desperate and hungry and don't want to go off the strip maybe consider eating here, otherwise take your money and appetite off the strip. some of the restaurants in the asian town are open pretty late.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistency: Ensure that our dishes, especially popular ones like the jambalaya, are prepared consistently with traditional recipes. In this case, the customer felt that the jambalaya was more of a stir-fry than a traditional jambalaya.

2. Quality: Improve the quality of our dishes, particularly the Ahi Tuna Tartare, to meet or exceed the customer's expectations. The customer mentioned being a ""raw fish sushi snob,"" so it's important to cater to discerning palates."
2,I went with a group to play this course for the 1st time since we had a free foursome. The other 3 in my group had played this course before. They were telling me in years past this was one of the best courses in Vegas. You definitely can't say that now. It was in just average condition and there isn't really anything special about the course. The staff was friendly and the beer was cold. You get your first beer after your round for the price of your score so that was nice. I wouldn't go out of my way to play this course but what the heck it was free. It has the feel of an old worn out muni course and has a drainage ditch running through it that isn't very attractive. I would say 2 -2.5 stars.,i went with a group to play this course for the 1st time since we had a free foursome. the other 3 in my group had played this course before. they were telling me in years past this was one of the best courses in vegas. you definitely can't say that now. it was in just average condition and there isn't really anything special about the course. the staff was friendly and the beer was cold. you get your first beer after your round for the price of your score so that was nice. i wouldn't go out of my way to play this course but what the heck it was free. it has the feel of an old worn out muni course and has a drainage ditch running through it that isn't very attractive. i would say 2 2.5 stars.,"neutral, approval, admiration","[INST] A customer left us a 2-star review: 'i went with a group to play this course for the 1st time since we had a free foursome. the other 3 in my group had played this course before. they were telling me in years past this was one of the best courses in vegas. you definitely can't say that now. it was in just average condition and there isn't really anything special about the course. the staff was friendly and the beer was cold. you get your first beer after your round for the price of your score so that was nice. i wouldn't go out of my way to play this course but what the heck it was free. it has the feel of an old worn out muni course and has a drainage ditch running through it that isn't very attractive. i would say 2 2.5 stars.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i went with a group to play this course for the 1st time since we had a free foursome. the other 3 in my group had played this course before. they were telling me in years past this was one of the best courses in vegas. you definitely can't say that now. it was in just average condition and there isn't really anything special about the course. the staff was friendly and the beer was cold. you get your first beer after your round for the price of your score so that was nice. i wouldn't go out of my way to play this course but what the heck it was free. it has the feel of an old worn out muni course and has a drainage ditch running through it that isn't very attractive. i would say 2 2.5 stars.' The customer feels neutral, approval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially earn a higher rating in the future, consider the following steps:

1. Course Maintenance: Enhance the overall condition of the golf course, focusing on areas mentioned in the review such as drainage issues and general wear and tear.

2. Course Uniqueness: Identify ways to make the course more distinctive and memorable, perhaps by incorporating unique features or landscaping.

3. Communication: Improve communication with returning customers about any changes or improvements made to the course. This could help manage expectations and encourage repeat visits."
2,"Well I came here after a Pirate's game since its just down the block from the stadium. I was not impressed at all. The staff basically walked around like zombies. My water had some gross soapy stain on it, at least that is what I hope it was. My food lacked any care in it being made. I just didn't feel as though we were really wanted there. I wish I just sat at the bar, since the bartender seemed to have more life to him than his server counterparts. Maybe next time I'll go before the game with there might be more life in the staff.","well i came here after a pirate's game since its just down the block from the stadium. i was not impressed at all. the staff basically walked around like zombies. my water had some gross soapy stain on it, at least that is what i hope it was. my food lacked any care in it being made. i just didn't feel as though we were really wanted there. i wish i just sat at the bar, since the bartender seemed to have more life to him than his server counterparts. maybe next time i'll go before the game with there might be more life in the staff.","desire, disappointment, annoyance","[INST] A customer left us a 2-star review: 'well i came here after a pirate's game since its just down the block from the stadium. i was not impressed at all. the staff basically walked around like zombies. my water had some gross soapy stain on it, at least that is what i hope it was. my food lacked any care in it being made. i just didn't feel as though we were really wanted there. i wish i just sat at the bar, since the bartender seemed to have more life to him than his server counterparts. maybe next time i'll go before the game with there might be more life in the staff.' The customer feels desire, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'well i came here after a pirate's game since its just down the block from the stadium. i was not impressed at all. the staff basically walked around like zombies. my water had some gross soapy stain on it, at least that is what i hope it was. my food lacked any care in it being made. i just didn't feel as though we were really wanted there. i wish i just sat at the bar, since the bartender seemed to have more life to him than his server counterparts. maybe next time i'll go before the game with there might be more life in the staff.' The customer feels desire, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Training: Ensure staff are well-trained, attentive, and engaged with customers. This includes being aware of their surroundings, responding promptly to customer needs, and maintaining a positive, friendly demeanor.

2. Food Quality: Improve the quality of food by ensuring it is fresh, well-prepared, and presented attractively. This may involve updating recipes, sourcing better ingredients, or hiring a skilled chef."
2,"Went on a Saturday and was excited to see what it offered as I just moved back to Pittsburgh from New York, which had great juice bars. The juice selection was very small, I hope it will be inspired by http://liquiteria.com/cold-pressed-juices.php and http://www.juicegeneration.com/menu/smoothies to offer a wider variety. Also I hope they will blend juices and or smoothies on-site. If they stick to their 5-6 flavors during the summer months, I doubt we'll return...that said, best of luck!","went on a saturday and was excited to see what it offered as i just moved back to pittsburgh from new york, which had great juice bars. the juice selection was very small, i hope it will be inspired by http liquiteria.com cold pressed juices.php and http www.juicegeneration.com menu smoothies to offer a wider variety. also i hope they will blend juices and or smoothies on site. if they stick to their 5 6 flavors during the summer months, i doubt we'll return...that said, best of luck!","optimism, admiration, desire","[INST] A customer left us a 2-star review: 'went on a saturday and was excited to see what it offered as i just moved back to pittsburgh from new york, which had great juice bars. the juice selection was very small, i hope it will be inspired by http liquiteria.com cold pressed juices.php and http www.juicegeneration.com menu smoothies to offer a wider variety. also i hope they will blend juices and or smoothies on site. if they stick to their 5 6 flavors during the summer months, i doubt we'll return...that said, best of luck!' The customer feels optimism, admiration, desire. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'went on a saturday and was excited to see what it offered as i just moved back to pittsburgh from new york, which had great juice bars. the juice selection was very small, i hope it will be inspired by http liquiteria.com cold pressed juices.php and http www.juicegeneration.com menu smoothies to offer a wider variety. also i hope they will blend juices and or smoothies on site. if they stick to their 5 6 flavors during the summer months, i doubt we'll return...that said, best of luck!' The customer feels optimism, admiration, desire. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can consider expanding our juice selection to include a wider variety, similar to popular juice bars such as Liquiteria and Juice Generation. We could also aim to cold press our juices and blend them on-site, as the customer mentioned this as a desirable feature. Additionally, offering more options during the summer months may help meet the customer's expectations and encourage repeat visits."
2,"I have been to the Smith Center many times. Exquisite venue, with great acoustics. i saw KD Lang there, and the sound was amazing.\n\nSadly i wasted my 4th of July listening to a cacophony at the Smith Center.  i could not understand most of the lyrics or dialog.  i literally could not understand a single word the fat kid said.  I am sure it was a funny show.  The sight gags were great.\n\nIt was plenty loud, i walked away at the end of the night unable to hear my wife clearly.\n\nIt was a mixing disaster.  Who ever it was handling the sound should find another career, perhaps in a manufacturing plant where loud noise & unintelligible speech are the norm.\n\nI will go back to Smith Center.  I know the sound there can be fantastic.  But this show left me feeling like I tossed 200 bucks in the trash.","i have been to the smith center many times. exquisite venue, with great acoustics. i saw kd lang there, and the sound was amazing. n nsadly i wasted my 4th of july listening to a cacophony at the smith center. i could not understand most of the lyrics or dialog. i literally could not understand a single word the fat kid said. i am sure it was a funny show. the sight gags were great. n nit was plenty loud, i walked away at the end of the night unable to hear my wife clearly. n nit was a mixing disaster. who ever it was handling the sound should find another career, perhaps in a manufacturing plant where loud noise unintelligible speech are the norm. n ni will go back to smith center. i know the sound there can be fantastic. but this show left me feeling like i tossed 200 bucks in the trash.","admiration, disappointment, amusement","[INST] A customer left us a 2-star review: 'i have been to the smith center many times. exquisite venue, with great acoustics. i saw kd lang there, and the sound was amazing. n nsadly i wasted my 4th of july listening to a cacophony at the smith center. i could not understand most of the lyrics or dialog. i literally could not understand a single word the fat kid said. i am sure it was a funny show. the sight gags were great. n nit was plenty loud, i walked away at the end of the night unable to hear my wife clearly. n nit was a mixing disaster. who ever it was handling the sound should find another career, perhaps in a manufacturing plant where loud noise unintelligible speech are the norm. n ni will go back to smith center. i know the sound there can be fantastic. but this show left me feeling like i tossed 200 bucks in the trash.' The customer feels admiration, disappointment, amusement. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i have been to the smith center many times. exquisite venue, with great acoustics. i saw kd lang there, and the sound was amazing. n nsadly i wasted my 4th of july listening to a cacophony at the smith center. i could not understand most of the lyrics or dialog. i literally could not understand a single word the fat kid said. i am sure it was a funny show. the sight gags were great. n nit was plenty loud, i walked away at the end of the night unable to hear my wife clearly. n nit was a mixing disaster. who ever it was handling the sound should find another career, perhaps in a manufacturing plant where loud noise unintelligible speech are the norm. n ni will go back to smith center. i know the sound there can be fantastic. but this show left me feeling like i tossed 200 bucks in the trash.' The customer feels admiration, disappointment, amusement. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Sound Quality: Ensure clear and understandable sound quality during performances, especially for shows with dialogue. This may involve hiring a professional sound engineer or investing in better sound equipment.

2. Communication: Reach out to the customer to express our apologies for their experience and offer a complimentary ticket to a future show of their choice as a gesture of goodwill.

3. Feedback: Encourage feedback from customers about their experiences, especially when there are issues, so we can address them promptly and improve our services."
2,"We went here instead of waiting out a table at True Foods.  I typically do not eat Chinese food - I'm more of a fan of Japanese or Thai.  I went here with family - who seemed happy with their lunches.  I ordered the Eggplant dish (one of the few vegetarian options).  It was ok - the sauce was very thick and salty - not really to my taste.  It was OK, but definitely not something I would want to try again.  I'd recommend sticking out the wait at True Foods or another restaurant in the area.","we went here instead of waiting out a table at true foods. i typically do not eat chinese food i'm more of a fan of japanese or thai. i went here with family who seemed happy with their lunches. i ordered the eggplant dish one of the few vegetarian options . it was ok the sauce was very thick and salty not really to my taste. it was ok, but definitely not something i would want to try again. i'd recommend sticking out the wait at true foods or another restaurant in the area.","approval, neutral, disapproval","[INST] A customer left us a 2-star review: 'we went here instead of waiting out a table at true foods. i typically do not eat chinese food i'm more of a fan of japanese or thai. i went here with family who seemed happy with their lunches. i ordered the eggplant dish one of the few vegetarian options . it was ok the sauce was very thick and salty not really to my taste. it was ok, but definitely not something i would want to try again. i'd recommend sticking out the wait at true foods or another restaurant in the area.' The customer feels approval, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'we went here instead of waiting out a table at true foods. i typically do not eat chinese food i'm more of a fan of japanese or thai. i went here with family who seemed happy with their lunches. i ordered the eggplant dish one of the few vegetarian options . it was ok the sauce was very thick and salty not really to my taste. it was ok, but definitely not something i would want to try again. i'd recommend sticking out the wait at true foods or another restaurant in the area.' The customer feels approval, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Offer a wider variety of non-Chinese cuisines, such as Japanese or Thai, to cater to diverse tastes.
2. Adjust the seasoning of the eggplant dish to reduce its saltiness, as this was a point of disapproval for the customer.
3. Provide more information about the dishes, especially vegetarian options, to help customers make informed choices.
4. Offer a complimentary dish or discount on a future visit to encourage the customer to try again and potentially find a dish they enjoy."
2,"I hate to give a bad review but there is simply nothing much to brag about I've tried this location 3 times and only came back for the second and third time hoping that it would get better but it just doesnt do anything for you right, the food isn't very well seasoned the only  only thing that's worth even bragging about is the strawberry shortcake everything else is just plain humdrum nothing special doesn't leap out at you it has a name & catchy touristy gimmicks but other than that it's not worth the price","i hate to give a bad review but there is simply nothing much to brag about i've tried this location 3 times and only came back for the second and third time hoping that it would get better but it just doesnt do anything for you right, the food isn't very well seasoned the only only thing that's worth even bragging about is the strawberry shortcake everything else is just plain humdrum nothing special doesn't leap out at you it has a name catchy touristy gimmicks but other than that it's not worth the price","disapproval, annoyance, disappointment","[INST] A customer left us a 2-star review: 'i hate to give a bad review but there is simply nothing much to brag about i've tried this location 3 times and only came back for the second and third time hoping that it would get better but it just doesnt do anything for you right, the food isn't very well seasoned the only only thing that's worth even bragging about is the strawberry shortcake everything else is just plain humdrum nothing special doesn't leap out at you it has a name catchy touristy gimmicks but other than that it's not worth the price' The customer feels disapproval, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i hate to give a bad review but there is simply nothing much to brag about i've tried this location 3 times and only came back for the second and third time hoping that it would get better but it just doesnt do anything for you right, the food isn't very well seasoned the only only thing that's worth even bragging about is the strawberry shortcake everything else is just plain humdrum nothing special doesn't leap out at you it has a name catchy touristy gimmicks but other than that it's not worth the price' The customer feels disapproval, annoyance, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Enhance the seasoning of our dishes to make them more flavorful. This could involve working with our chefs to develop new recipes or adjusting current ones to better suit customer preferences.

2. Consistency: Ensure that the quality of food is consistent across all visits. This might involve training staff to maintain a high standard of food preparation and presentation.

3. Customer Service: Improve our customer service by training staff to be more attentive, friendly, and responsive to customer needs. This could involve regular training sessions and feedback meetings."
2,"The item I wanted when I went thru the drive thru wasn't available, the black pepper chicken, which was fine, it happens sometimes. So I picked 2 other items that were, the sweetfire chicken and the honey walnut shrimp. after paying for my items, the lady at the window asked if I wanted some soy sauce, I said yes and then asked her for some rice wine vinegar. She then said, what is that? now I don't know if y'all sell that at all, but I enjoy a sauce similar to that at my local Chinese delivery place. I don't know your menu selections because frankly I have only been to a panda express once or twice before... Now back to the order of food when I got home.... Well, both of the items I selected were very soggy with cooking oil, every bite I took just flooded my mouth with an oil taste not the flavor of the sauces I was expecting. The chicken had pieces that were nothing but breading and very hard. The chow mien noodles were even really oily and not cooked properly, they were hard to chew, rubbery. It was overall very disappointing to me. I don't think I will return to this store anytime soon.. I'll stick to my favorite delivery place, they are cheaper in price, and the quality and quantity of food is great.","the item i wanted when i went thru the drive thru wasn't available, the black pepper chicken, which was fine, it happens sometimes. so i picked 2 other items that were, the sweetfire chicken and the honey walnut shrimp. after paying for my items, the lady at the window asked if i wanted some soy sauce, i said yes and then asked her for some rice wine vinegar. she then said, what is that? now i don't know if y'all sell that at all, but i enjoy a sauce similar to that at my local chinese delivery place. i don't know your menu selections because frankly i have only been to a panda express once or twice before... now back to the order of food when i got home.... well, both of the items i selected were very soggy with cooking oil, every bite i took just flooded my mouth with an oil taste not the flavor of the sauces i was expecting. the chicken had pieces that were nothing but breading and very hard. the chow mien noodles were even really oily and not cooked properly, they were hard to chew, rubbery. it was overall very disappointing to me. i don't think i will return to this store anytime soon.. i'll stick to my favorite delivery place, they are cheaper in price, and the quality and quantity of food is great.","joy, approval, confusion","[INST] A customer left us a 2-star review: 'the item i wanted when i went thru the drive thru wasn't available, the black pepper chicken, which was fine, it happens sometimes. so i picked 2 other items that were, the sweetfire chicken and the honey walnut shrimp. after paying for my items, the lady at the window asked if i wanted some soy sauce, i said yes and then asked her for some rice wine vinegar. she then said, what is that? now i don't know if y'all sell that at all, but i enjoy a sauce similar to that at my local chinese delivery place. i don't know your menu selections because frankly i have only been to a panda express once or twice before... now back to the order of food when i got home.... well, both of the items i selected were very soggy with cooking oil, every bite i took just flooded my mouth with an oil taste not the flavor of the sauces i was expecting. the chicken had pieces that were nothing but breading and very hard. the chow mien noodles were even really oily and not cooked properly, they were hard to chew, rubbery. it was overall very disappointing to me. i don't think i will return to this store anytime soon.. i'll stick to my favorite delivery place, they are cheaper in price, and the quality and quantity of food is great.' The customer feels joy, approval, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the item i wanted when i went thru the drive thru wasn't available, the black pepper chicken, which was fine, it happens sometimes. so i picked 2 other items that were, the sweetfire chicken and the honey walnut shrimp. after paying for my items, the lady at the window asked if i wanted some soy sauce, i said yes and then asked her for some rice wine vinegar. she then said, what is that? now i don't know if y'all sell that at all, but i enjoy a sauce similar to that at my local chinese delivery place. i don't know your menu selections because frankly i have only been to a panda express once or twice before... now back to the order of food when i got home.... well, both of the items i selected were very soggy with cooking oil, every bite i took just flooded my mouth with an oil taste not the flavor of the sauces i was expecting. the chicken had pieces that were nothing but breading and very hard. the chow mien noodles were even really oily and not cooked properly, they were hard to chew, rubbery. it was overall very disappointing to me. i don't think i will return to this store anytime soon.. i'll stick to my favorite delivery place, they are cheaper in price, and the quality and quantity of food is great.' The customer feels joy, approval, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Train staff on menu items and ingredients: Ensure that all staff are well-versed in the menu, including less common items like rice wine vinegar. This will help prevent confusion and ensure accurate information is provided to customers.

2. Improve food quality and consistency: Work on reducing the oiliness of the food, especially the chicken, noodles, and sauces. Ensure that the food is cooked properly and that the breading-to-meat ratio is balanced.

3. Offer menu suggestions: If a customer is unsure about the menu, offer suggestions based on their preferences."
2,"Stayed here recently for a conference. Check-in took forever. Nearly every person in line had a problem, everything from inaccurate quotes from the website, to unexpected room charges to who knows what.\n\nThe rooms are nice, full-wall windows, and bathrooms are absolutely huge. Though not that soundproofed, I could hear all sorts of activity from the hallway.\n\nFor a resort/spa hotel I really expected them to filter the water. Vegas is a desert and  the water here is overly chlorinated, which means it's not that refreshing and very drying to the skin, which only exacerbates the dryness of the desert.\n\nThe food was good and the buffet is a great deal, except for the overpriced Sunday brunch.\n\nThe casino area is nice, though it could use some more smoke-eaters and again, there's the smell of chlorine from the waterworks.\n\nThe acoustics aren't the best, the sound gets totally lost in the registration area. And the wind literally howls through the complex, especially noticable in the meeting rooms with patios, the wind forcing through gaps in the glass doors.\n\nIf you do book a conference here be very aware that nearly anything you'd want is an extra charge, and often ridiculously so (ie $2000/day for wifi per room).\n\nYou can do just about everything here, see a movie, gamble, go bowling, work out, eat at a variety of restaurants. A nice place if you can get a deal on a room, but IMO not worth the full price.","stayed here recently for a conference. check in took forever. nearly every person in line had a problem, everything from inaccurate quotes from the website, to unexpected room charges to who knows what. n nthe rooms are nice, full wall windows, and bathrooms are absolutely huge. though not that soundproofed, i could hear all sorts of activity from the hallway. n nfor a resort spa hotel i really expected them to filter the water. vegas is a desert and the water here is overly chlorinated, which means it's not that refreshing and very drying to the skin, which only exacerbates the dryness of the desert. n nthe food was good and the buffet is a great deal, except for the overpriced sunday brunch. n nthe casino area is nice, though it could use some more smoke eaters and again, there's the smell of chlorine from the waterworks. n nthe acoustics aren't the best, the sound gets totally lost in the registration area. and the wind literally howls through the complex, especially noticable in the meeting rooms with patios, the wind forcing through gaps in the glass doors. n nif you do book a conference here be very aware that nearly anything you'd want is an extra charge, and often ridiculously so ie 2000 day for wifi per room . n nyou can do just about everything here, see a movie, gamble, go bowling, work out, eat at a variety of restaurants. a nice place if you can get a deal on a room, but imo not worth the full price.","neutral, disappointment, approval","[INST] A customer left us a 2-star review: 'stayed here recently for a conference. check in took forever. nearly every person in line had a problem, everything from inaccurate quotes from the website, to unexpected room charges to who knows what. n nthe rooms are nice, full wall windows, and bathrooms are absolutely huge. though not that soundproofed, i could hear all sorts of activity from the hallway. n nfor a resort spa hotel i really expected them to filter the water. vegas is a desert and the water here is overly chlorinated, which means it's not that refreshing and very drying to the skin, which only exacerbates the dryness of the desert. n nthe food was good and the buffet is a great deal, except for the overpriced sunday brunch. n nthe casino area is nice, though it could use some more smoke eaters and again, there's the smell of chlorine from the waterworks. n nthe acoustics aren't the best, the sound gets totally lost in the registration area. and the wind literally howls through the complex, especially noticable in the meeting rooms with patios, the wind forcing through gaps in the glass doors. n nif you do book a conference here be very aware that nearly anything you'd want is an extra charge, and often ridiculously so ie 2000 day for wifi per room . n nyou can do just about everything here, see a movie, gamble, go bowling, work out, eat at a variety of restaurants. a nice place if you can get a deal on a room, but imo not worth the full price.' The customer feels neutral, disappointment, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'stayed here recently for a conference. check in took forever. nearly every person in line had a problem, everything from inaccurate quotes from the website, to unexpected room charges to who knows what. n nthe rooms are nice, full wall windows, and bathrooms are absolutely huge. though not that soundproofed, i could hear all sorts of activity from the hallway. n nfor a resort spa hotel i really expected them to filter the water. vegas is a desert and the water here is overly chlorinated, which means it's not that refreshing and very drying to the skin, which only exacerbates the dryness of the desert. n nthe food was good and the buffet is a great deal, except for the overpriced sunday brunch. n nthe casino area is nice, though it could use some more smoke eaters and again, there's the smell of chlorine from the waterworks. n nthe acoustics aren't the best, the sound gets totally lost in the registration area. and the wind literally howls through the complex, especially noticable in the meeting rooms with patios, the wind forcing through gaps in the glass doors. n nif you do book a conference here be very aware that nearly anything you'd want is an extra charge, and often ridiculously so ie 2000 day for wifi per room . n nyou can do just about everything here, see a movie, gamble, go bowling, work out, eat at a variety of restaurants. a nice place if you can get a deal on a room, but imo not worth the full price.' The customer feels neutral, disappointment, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Streamline the check-in process to reduce wait times and minimize issues.
2. Ensure accurate room quotes and charges on the website to avoid confusion.
3. Improve the soundproofing of the rooms to reduce noise from the hallway.
4. Address the issue of overly chlorinated water, either by reducing the chlorine levels or providing filtered water options.
5. Offer more reasonable prices for additional services, such as Wi-Fi and Sunday brunch.
6. Enhance the acoustics in the registration area and meeting rooms."
2,"Very disappointing.   Selection of food was not to my liking.  German food?  Wasn't good.  The best section was the BBQ.  On weekends they have prime rib.  My first piece was better than expected so I went back for a second and it was not good at all.  Sushi was very disappointing as well.\n\nDesserts were mostly ok but one of the mini-donuts I had was hard as a rock it was so stale.\n\nService was good, they kept refilling my ice tea. Plates were removed quickly.\n\nI can not recommend paying to eat here.  I ate here twice for dinner but only because I had free coupons with my room.","very disappointing. selection of food was not to my liking. german food? wasn't good. the best section was the bbq. on weekends they have prime rib. my first piece was better than expected so i went back for a second and it was not good at all. sushi was very disappointing as well. n ndesserts were mostly ok but one of the mini donuts i had was hard as a rock it was so stale. n nservice was good, they kept refilling my ice tea. plates were removed quickly. n ni can not recommend paying to eat here. i ate here twice for dinner but only because i had free coupons with my room.","disappointment, disapproval, annoyance","[INST] A customer left us a 2-star review: 'very disappointing. selection of food was not to my liking. german food? wasn't good. the best section was the bbq. on weekends they have prime rib. my first piece was better than expected so i went back for a second and it was not good at all. sushi was very disappointing as well. n ndesserts were mostly ok but one of the mini donuts i had was hard as a rock it was so stale. n nservice was good, they kept refilling my ice tea. plates were removed quickly. n ni can not recommend paying to eat here. i ate here twice for dinner but only because i had free coupons with my room.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'very disappointing. selection of food was not to my liking. german food? wasn't good. the best section was the bbq. on weekends they have prime rib. my first piece was better than expected so i went back for a second and it was not good at all. sushi was very disappointing as well. n ndesserts were mostly ok but one of the mini donuts i had was hard as a rock it was so stale. n nservice was good, they kept refilling my ice tea. plates were removed quickly. n ni can not recommend paying to eat here. i ate here twice for dinner but only because i had free coupons with my room.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve the variety and quality of our German and sushi offerings. This may involve sourcing better ingredients, refining recipes, or even bringing in a specialist chef to oversee these sections.

2. Ensure consistency in the quality of our BBQ, particularly the prime rib. This could involve better training for kitchen staff, more stringent quality control, or even adjusting cooking times and temperatures.

3. Address the issue of stale food, particularly the mini donuts. This could involve improving storage and handling practices, or even changing suppliers."
2,"I had been craving a milkshake from sonic for weeks, I finally went and got one today! The guy didn't put the lid on all the way, MILK SHAKE EVERYWHERE!!!! All the guy did was offer more napkins! Half of my milkshake spilled out. I even paid more to get extra pie crust in the shake...I et to work to get and my order is completely wrong! It's not brain surgery people!!!!","i had been craving a milkshake from sonic for weeks, i finally went and got one today! the guy didn't put the lid on all the way, milk shake everywhere!!!! all the guy did was offer more napkins! half of my milkshake spilled out. i even paid more to get extra pie crust in the shake...i et to work to get and my order is completely wrong! it's not brain surgery people!!!!","disapproval, disappointment, neutral","[INST] A customer left us a 2-star review: 'i had been craving a milkshake from sonic for weeks, i finally went and got one today! the guy didn't put the lid on all the way, milk shake everywhere!!!! all the guy did was offer more napkins! half of my milkshake spilled out. i even paid more to get extra pie crust in the shake...i et to work to get and my order is completely wrong! it's not brain surgery people!!!!' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i had been craving a milkshake from sonic for weeks, i finally went and got one today! the guy didn't put the lid on all the way, milk shake everywhere!!!! all the guy did was offer more napkins! half of my milkshake spilled out. i even paid more to get extra pie crust in the shake...i et to work to get and my order is completely wrong! it's not brain surgery people!!!!' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Train staff on proper milkshake preparation, including ensuring the lid is securely fastened.
2. Implement a quality control check for orders to ensure accuracy.
3. Offer a sincere apology for the inconvenience caused and offer a complimentary replacement milkshake or a discount on their next visit.
4. Provide clear communication about the options available for customizing orders, such as the pie crust in the milkshake, to avoid confusion.
5. Consider offering a ""double-check"" system for complex or custom orders to ensure accuracy."
2,"really love the mac n' cheese with meatballs. almost too rich, but the texture of the (pork?) meat provides a nice contrast to the pasta & cheese. portion size is fine for any normal sized society. only gets (a somewhat inflated) 2 stars cause i'd rather just say no to their 'asian' dishes than be disappointed.","really love the mac n' cheese with meatballs. almost too rich, but the texture of the pork? meat provides a nice contrast to the pasta cheese. portion size is fine for any normal sized society. only gets a somewhat inflated 2 stars cause i'd rather just say no to their 'asian' dishes than be disappointed.","love, approval, neutral","[INST] A customer left us a 2-star review: 'really love the mac n' cheese with meatballs. almost too rich, but the texture of the pork? meat provides a nice contrast to the pasta cheese. portion size is fine for any normal sized society. only gets a somewhat inflated 2 stars cause i'd rather just say no to their 'asian' dishes than be disappointed.' The customer feels love, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'really love the mac n' cheese with meatballs. almost too rich, but the texture of the pork? meat provides a nice contrast to the pasta cheese. portion size is fine for any normal sized society. only gets a somewhat inflated 2 stars cause i'd rather just say no to their 'asian' dishes than be disappointed.' The customer feels love, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following actions:

1. Highlight the Asian dishes that are popular and well-received by customers, to address the customer's concern about being disappointed.
2. Offer a lighter option for the mac n' cheese with meatballs, or provide a smaller portion size for those who prefer a less rich meal.
3. Consider adjusting the seasoning or ingredients in the Asian dishes to better suit the customer's taste preferences.
4. Acknowledge the customer's feedback and express appreciation for their honest review. Offer a discount or complimentary item on their next visit as a gesture of goodwill."
2,"Lunch buffet is medicore at best, def. better food to be had elsewhere.  I usually only go there for the chaat.  However, today we were informed that the restaurant wasn't taking any chaat orders as the kitchen was too busy, all after the waitress had already taken our order.  Meanwhile, one or two other customers were given chaat orders to-go, I'm guessing they called ahead of time.","lunch buffet is medicore at best, def. better food to be had elsewhere. i usually only go there for the chaat. however, today we were informed that the restaurant wasn't taking any chaat orders as the kitchen was too busy, all after the waitress had already taken our order. meanwhile, one or two other customers were given chaat orders to go, i'm guessing they called ahead of time.","neutral, approval, realization","[INST] A customer left us a 2-star review: 'lunch buffet is medicore at best, def. better food to be had elsewhere. i usually only go there for the chaat. however, today we were informed that the restaurant wasn't taking any chaat orders as the kitchen was too busy, all after the waitress had already taken our order. meanwhile, one or two other customers were given chaat orders to go, i'm guessing they called ahead of time.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'lunch buffet is medicore at best, def. better food to be had elsewhere. i usually only go there for the chaat. however, today we were informed that the restaurant wasn't taking any chaat orders as the kitchen was too busy, all after the waitress had already taken our order. meanwhile, one or two other customers were given chaat orders to go, i'm guessing they called ahead of time.' The customer feels neutral, approval, realization. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Communicate effectively: Ensure that all waitstaff are informed about any changes in the menu or kitchen operations in a timely manner. This will prevent confusion and disappointment for customers who have specific menu items they look forward to.

2. Prioritize customer orders: Give priority to customers who have ordered chaat, as it seems to be a popular item for this customer. This will help maintain their satisfaction and encourage repeat visits.

3. Improve buffet quality: Work on enhancing the quality of the lunch buffet to meet customer expectations and provide a more enjoyable dining experience."
2,"Went in for the first time for a needed pedi. The tech spent a great amount of time massaging my legs so I was in heaven but when it came time for my callous remover, she skimmed over my feet. I want to go back and have them redo the callous remover but for a place that charges $1 to use your debit card, they might try to get more money from me. The man (the manager maybe?) Spoke on his cell phone my entire time. I could tell you all about his upcoming travel plans. When I asked to use the restroom he followed me back and stayed on the phone while I was in there! Many pedi chairs available but only 3 techs working. Customers left while I was there because of wait. Not the best vibe. Not the worst business but I'll be going elsewhere next time. I'd say save your money on this place or at least pay with cash.","went in for the first time for a needed pedi. the tech spent a great amount of time massaging my legs so i was in heaven but when it came time for my callous remover, she skimmed over my feet. i want to go back and have them redo the callous remover but for a place that charges 1 to use your debit card, they might try to get more money from me. the man the manager maybe? spoke on his cell phone my entire time. i could tell you all about his upcoming travel plans. when i asked to use the restroom he followed me back and stayed on the phone while i was in there! many pedi chairs available but only 3 techs working. customers left while i was there because of wait. not the best vibe. not the worst business but i'll be going elsewhere next time. i'd say save your money on this place or at least pay with cash.","neutral, desire, curiosity","[INST] A customer left us a 2-star review: 'went in for the first time for a needed pedi. the tech spent a great amount of time massaging my legs so i was in heaven but when it came time for my callous remover, she skimmed over my feet. i want to go back and have them redo the callous remover but for a place that charges 1 to use your debit card, they might try to get more money from me. the man the manager maybe? spoke on his cell phone my entire time. i could tell you all about his upcoming travel plans. when i asked to use the restroom he followed me back and stayed on the phone while i was in there! many pedi chairs available but only 3 techs working. customers left while i was there because of wait. not the best vibe. not the worst business but i'll be going elsewhere next time. i'd say save your money on this place or at least pay with cash.' The customer feels neutral, desire, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'went in for the first time for a needed pedi. the tech spent a great amount of time massaging my legs so i was in heaven but when it came time for my callous remover, she skimmed over my feet. i want to go back and have them redo the callous remover but for a place that charges 1 to use your debit card, they might try to get more money from me. the man the manager maybe? spoke on his cell phone my entire time. i could tell you all about his upcoming travel plans. when i asked to use the restroom he followed me back and stayed on the phone while i was in there! many pedi chairs available but only 3 techs working. customers left while i was there because of wait. not the best vibe. not the worst business but i'll be going elsewhere next time. i'd say save your money on this place or at least pay with cash.' The customer feels neutral, desire, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address the main concern: Re-evaluate the callous removal process to ensure it is thorough and consistent. Provide additional training to the staff member involved to ensure they understand the importance of this step.

2. Improve communication: Encourage staff members to minimize personal phone usage during work hours. This will help create a more professional and focused environment for both the staff and customers.

3. Enhance the waiting area experience: To reduce wait times, consider hiring more technicians or increasing the number of pedicure stations. This will help improve the overall vibe and reduce the likelihood of customers leaving due to long wait times."
2,"Terrible service...  Do you ever go somewhere and just want to end it all while you sit at the table waiting??  Quite unfortunate, however I really have nothing else to say about this experience.  We did eventually get to order food, however no drinks which was quite bizarre till it was worked out.  \n\nWe also eventually saw some of the food...  Not 3/4's of it, given the service issues that I may have mentioned, but a few bites here and there.  Needless to say, we didn't actually eat the food, as it was time to take our business elsewhere.  \n\nGood luck with this place if you choice to waste your money here.  With so many other better options within a crawl, I don't understand how this place stays open... boo....","terrible service... do you ever go somewhere and just want to end it all while you sit at the table waiting?? quite unfortunate, however i really have nothing else to say about this experience. we did eventually get to order food, however no drinks which was quite bizarre till it was worked out. n nwe also eventually saw some of the food... not 3 4's of it, given the service issues that i may have mentioned, but a few bites here and there. needless to say, we didn't actually eat the food, as it was time to take our business elsewhere. n ngood luck with this place if you choice to waste your money here. with so many other better options within a crawl, i don't understand how this place stays open... boo....","disappointment, curiosity, disapproval","[INST] A customer left us a 2-star review: 'terrible service... do you ever go somewhere and just want to end it all while you sit at the table waiting?? quite unfortunate, however i really have nothing else to say about this experience. we did eventually get to order food, however no drinks which was quite bizarre till it was worked out. n nwe also eventually saw some of the food... not 3 4's of it, given the service issues that i may have mentioned, but a few bites here and there. needless to say, we didn't actually eat the food, as it was time to take our business elsewhere. n ngood luck with this place if you choice to waste your money here. with so many other better options within a crawl, i don't understand how this place stays open... boo....' The customer feels disappointment, curiosity, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'terrible service... do you ever go somewhere and just want to end it all while you sit at the table waiting?? quite unfortunate, however i really have nothing else to say about this experience. we did eventually get to order food, however no drinks which was quite bizarre till it was worked out. n nwe also eventually saw some of the food... not 3 4's of it, given the service issues that i may have mentioned, but a few bites here and there. needless to say, we didn't actually eat the food, as it was time to take our business elsewhere. n ngood luck with this place if you choice to waste your money here. with so many other better options within a crawl, i don't understand how this place stays open... boo....' The customer feels disappointment, curiosity, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Service Efficiency: The customer mentions waiting a long time for service, which suggests that we need to streamline our service process to reduce wait times. This could involve hiring more staff, training them better, or improving the organization of the restaurant.

2. Enhance Communication: The customer felt that the service was bizarre and that it took a long time to get drinks. Improving communication with customers about delays or issues can help manage expectations and reduce frustration.

3. Quality of Food: The customer didn't find the food appealing, with only a few bites here and there."
2,So it's been over two years since I tried this place the service has gotten better the takeout food has gotten a little better the sushi was still crap!!\n\nThe poke was actually edible and it didn't smell like spoiled fish. \n\nWish I could give it better stars but the food is still marginal at best.,so it's been over two years since i tried this place the service has gotten better the takeout food has gotten a little better the sushi was still crap!! n nthe poke was actually edible and it didn't smell like spoiled fish. n nwish i could give it better stars but the food is still marginal at best.,"desire, neutral, disappointment","[INST] A customer left us a 2-star review: 'so it's been over two years since i tried this place the service has gotten better the takeout food has gotten a little better the sushi was still crap!! n nthe poke was actually edible and it didn't smell like spoiled fish. n nwish i could give it better stars but the food is still marginal at best.' The customer feels desire, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'so it's been over two years since i tried this place the service has gotten better the takeout food has gotten a little better the sushi was still crap!! n nthe poke was actually edible and it didn't smell like spoiled fish. n nwish i could give it better stars but the food is still marginal at best.' The customer feels desire, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Sushi Quality: The customer mentioned that the sushi was still not up to par. We can work on enhancing the quality of our sushi by sourcing better ingredients, improving preparation techniques, or even bringing in a sushi chef with more experience.

2. Maintain Consistency: The customer had a positive experience with the poke, which didn't smell like spoiled fish. We should aim to maintain this level of quality across all dishes, not just the poke. This can be achieved by implementing strict quality control measures and ensuring all dishes are prepared consistently."
2,"Very disappointing!\n\n- Lasagna and agnolotti were tasteless\n- Unpleasantly awkward waiter and bus boy\n- Gorgonzola that came with the meat & cheese plate was amazing\n\nI'd put this restaurant on par with an Olive Garden. With so many other tasty places so close by, I wouldn't waste my time with Buddy V's.","very disappointing! n n lasagna and agnolotti were tasteless n unpleasantly awkward waiter and bus boy n gorgonzola that came with the meat cheese plate was amazing n ni'd put this restaurant on par with an olive garden. with so many other tasty places so close by, i wouldn't waste my time with buddy v's.","disappointment, disapproval, annoyance","[INST] A customer left us a 2-star review: 'very disappointing! n n lasagna and agnolotti were tasteless n unpleasantly awkward waiter and bus boy n gorgonzola that came with the meat cheese plate was amazing n ni'd put this restaurant on par with an olive garden. with so many other tasty places so close by, i wouldn't waste my time with buddy v's.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'very disappointing! n n lasagna and agnolotti were tasteless n unpleasantly awkward waiter and bus boy n gorgonzola that came with the meat cheese plate was amazing n ni'd put this restaurant on par with an olive garden. with so many other tasty places so close by, i wouldn't waste my time with buddy v's.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your restaurant, consider the following steps:

1. Address the food concerns: Improve the taste of the lasagna and agnolotti by adjusting recipes or sourcing better ingredients.

2. Train staff on customer service: Provide additional training to your waitstaff and busboys on providing friendly, attentive, and professional service.

3. Offer a complimentary meal or discount: As a gesture of goodwill, offer the customer a complimentary meal or discount on their next visit to make amends for their previous experience."
2,The ambiance makes it seem like a fancy restaurant but sadly it is not. The food reminds me of Mexican fast food joints like Chilis or Chevy's. Same kind of appetizers and everything. The service is good though.,the ambiance makes it seem like a fancy restaurant but sadly it is not. the food reminds me of mexican fast food joints like chilis or chevy's. same kind of appetizers and everything. the service is good though.,"sadness, admiration, disappointment","[INST] A customer left us a 2-star review: 'the ambiance makes it seem like a fancy restaurant but sadly it is not. the food reminds me of mexican fast food joints like chilis or chevy's. same kind of appetizers and everything. the service is good though.' The customer feels sadness, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the ambiance makes it seem like a fancy restaurant but sadly it is not. the food reminds me of mexican fast food joints like chilis or chevy's. same kind of appetizers and everything. the service is good though.' The customer feels sadness, admiration, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Enhance the ambiance: We can work on creating a more authentic and unique dining atmosphere that sets us apart from fast-food chains like Chili's or Chevy's. This could involve redecorating, improving lighting, or adding live music.

2. Upgrade the menu: To offer a more distinctive dining experience, we can focus on refining our menu to offer a wider variety of authentic Mexican dishes, using higher-quality ingredients and presenting them in a more visually appealing way."
2,I walk in on a warm Summer Tuesday night at 11:30pm and look at the ridiculous set up of different lines for different meats and I and many others are overwhelmed.  It takes an hour to finally get to the counter and get my food. The tacos de adobada (al pastor) are nothing to write home about and much less spend an hour in line for. They were OK. If you think these tacos are 100% authentic tacos al pastor or arabe or adobada.....whatever you want to call them. You have not tried 100% authentic street style tacos. Even L.A.'s famed King Taco blows this place out of the water. Not worth it. P.S. I saw many people ordering food and not paying for it.,i walk in on a warm summer tuesday night at 11 30pm and look at the ridiculous set up of different lines for different meats and i and many others are overwhelmed. it takes an hour to finally get to the counter and get my food. the tacos de adobada al pastor are nothing to write home about and much less spend an hour in line for. they were ok. if you think these tacos are 100 authentic tacos al pastor or arabe or adobada.....whatever you want to call them. you have not tried 100 authentic street style tacos. even l.a.'s famed king taco blows this place out of the water. not worth it. p.s. i saw many people ordering food and not paying for it.,"neutral, annoyance, disapproval","[INST] A customer left us a 2-star review: 'i walk in on a warm summer tuesday night at 11 30pm and look at the ridiculous set up of different lines for different meats and i and many others are overwhelmed. it takes an hour to finally get to the counter and get my food. the tacos de adobada al pastor are nothing to write home about and much less spend an hour in line for. they were ok. if you think these tacos are 100 authentic tacos al pastor or arabe or adobada.....whatever you want to call them. you have not tried 100 authentic street style tacos. even l.a.'s famed king taco blows this place out of the water. not worth it. p.s. i saw many people ordering food and not paying for it.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i walk in on a warm summer tuesday night at 11 30pm and look at the ridiculous set up of different lines for different meats and i and many others are overwhelmed. it takes an hour to finally get to the counter and get my food. the tacos de adobada al pastor are nothing to write home about and much less spend an hour in line for. they were ok. if you think these tacos are 100 authentic tacos al pastor or arabe or adobada.....whatever you want to call them. you have not tried 100 authentic street style tacos. even l.a.'s famed king taco blows this place out of the water. not worth it. p.s. i saw many people ordering food and not paying for it.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Streamline the ordering process: Reduce the number of lines or implement a more efficient system to minimize wait times.

2. Improve communication: Clearly display menu options, pricing, and wait times to help customers make informed decisions and manage their expectations.

3. Enhance food quality: Investigate the taste and quality of the tacos de adobada al pastor to ensure they meet customer expectations and are comparable to well-known establishments like King Taco."
2,"i am revising my review of back east and embarrassed to be duchess of this place. i first loved this place because of their vanilla half and half. that was until one day, when coming near closing time, i realized it was fat free vanilla coffeemate! their service continues to go downhill- how many times to i need to get attitude from someone before i decide that einstein's is actually better?  last time we went, they were out of ice and soda, yet my friend was sold a cold cup with no argument. we have changed our weekly bagel brekkie to bagel nosh- i'd rather drive to awahtukee and have someone be happy i'm dining at their restaurant and have decent sandwiches-other than the veggie sandwich, back east fails miserably,imo. i hope someone that works here and/or management reads this and realizes that they pretty much just lost 3 of their best customers..","i am revising my review of back east and embarrassed to be duchess of this place. i first loved this place because of their vanilla half and half. that was until one day, when coming near closing time, i realized it was fat free vanilla coffeemate! their service continues to go downhill how many times to i need to get attitude from someone before i decide that einstein's is actually better? last time we went, they were out of ice and soda, yet my friend was sold a cold cup with no argument. we have changed our weekly bagel brekkie to bagel nosh i'd rather drive to awahtukee and have someone be happy i'm dining at their restaurant and have decent sandwiches other than the veggie sandwich, back east fails miserably,imo. i hope someone that works here and or management reads this and realizes that they pretty much just lost 3 of their best customers..","embarrassment, realization, confusion","[INST] A customer left us a 2-star review: 'i am revising my review of back east and embarrassed to be duchess of this place. i first loved this place because of their vanilla half and half. that was until one day, when coming near closing time, i realized it was fat free vanilla coffeemate! their service continues to go downhill how many times to i need to get attitude from someone before i decide that einstein's is actually better? last time we went, they were out of ice and soda, yet my friend was sold a cold cup with no argument. we have changed our weekly bagel brekkie to bagel nosh i'd rather drive to awahtukee and have someone be happy i'm dining at their restaurant and have decent sandwiches other than the veggie sandwich, back east fails miserably,imo. i hope someone that works here and or management reads this and realizes that they pretty much just lost 3 of their best customers..' The customer feels embarrassment, realization, confusion. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i am revising my review of back east and embarrassed to be duchess of this place. i first loved this place because of their vanilla half and half. that was until one day, when coming near closing time, i realized it was fat free vanilla coffeemate! their service continues to go downhill how many times to i need to get attitude from someone before i decide that einstein's is actually better? last time we went, they were out of ice and soda, yet my friend was sold a cold cup with no argument. we have changed our weekly bagel brekkie to bagel nosh i'd rather drive to awahtukee and have someone be happy i'm dining at their restaurant and have decent sandwiches other than the veggie sandwich, back east fails miserably,imo. i hope someone that works here and or management reads this and realizes that they pretty much just lost 3 of their best customers..' The customer feels embarrassment, realization, confusion. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your establishment, consider the following steps:

1. Address the issue of the vanilla half and half: Ensure that you are using full-fat vanilla creamer consistently, and make it clear to customers that this is the case.

2. Improve service attitude: Train your staff to be friendly, welcoming, and attentive to customers, especially during closing times. A positive attitude can help turn around a customer's experience.

3. Stock inventory: Ensure that you have enough ice and soda available, especially during peak hours. Running out of essential items can negatively impact the customer's experience."
2,"My daughter raved about this place so we tried it. It's just Ok for me as I have had much better pastries elsewhere. I don't live near this place so most likely I will not go back. We went on Sunday 8pm, the place was packed and desserts were continuously brought out from the kitchen. It was too late in the evening to have espresso so couldn't comment on it.","my daughter raved about this place so we tried it. it's just ok for me as i have had much better pastries elsewhere. i don't live near this place so most likely i will not go back. we went on sunday 8pm, the place was packed and desserts were continuously brought out from the kitchen. it was too late in the evening to have espresso so couldn't comment on it.","neutral, approval, disapproval","[INST] A customer left us a 2-star review: 'my daughter raved about this place so we tried it. it's just ok for me as i have had much better pastries elsewhere. i don't live near this place so most likely i will not go back. we went on sunday 8pm, the place was packed and desserts were continuously brought out from the kitchen. it was too late in the evening to have espresso so couldn't comment on it.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'my daughter raved about this place so we tried it. it's just ok for me as i have had much better pastries elsewhere. i don't live near this place so most likely i will not go back. we went on sunday 8pm, the place was packed and desserts were continuously brought out from the kitchen. it was too late in the evening to have espresso so couldn't comment on it.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Improve the quality of pastries: The customer mentioned that they have had better pastries elsewhere. To address this, consider improving the quality of your pastries or offering a wider variety to cater to different tastes.

2. Consider offering espresso later in the evening: The customer mentioned that they couldn't have espresso due to the late hour. Offering espresso later in the evening or providing alternative beverages could improve the customer's experience.

3. Manage crowd control: The customer mentioned that the place was packed on a Sunday evening."
2,"The food is unique and very good. The decor in the new restaurant at Chandler Heights an Higley is Spartan. I have been to the new one 3 times.  The food screams comfort but the ambiance just screams. Too bright, uncomfortable and worst of all, there are always dirty tables. They have young kids waiting tables, but they aren't trained well. They bring your food one plate at a time, no silverware. When we finished both of the last two times they brought a dessert menu, came back and we declined dessert, then they went away and came back with the check, we paid and they collected the money - all the while never clearing our plates!  My suggestion - train the waitstaff and clean up the dining room and make it more homey. And for goodness sake get rid of that horrible cart just inside the door - and that weird cluttered 1/2 booth by the door.","the food is unique and very good. the decor in the new restaurant at chandler heights an higley is spartan. i have been to the new one 3 times. the food screams comfort but the ambiance just screams. too bright, uncomfortable and worst of all, there are always dirty tables. they have young kids waiting tables, but they aren't trained well. they bring your food one plate at a time, no silverware. when we finished both of the last two times they brought a dessert menu, came back and we declined dessert, then they went away and came back with the check, we paid and they collected the money all the while never clearing our plates! my suggestion train the waitstaff and clean up the dining room and make it more homey. and for goodness sake get rid of that horrible cart just inside the door and that weird cluttered 1 2 booth by the door.","annoyance, disappointment, neutral","[INST] A customer left us a 2-star review: 'the food is unique and very good. the decor in the new restaurant at chandler heights an higley is spartan. i have been to the new one 3 times. the food screams comfort but the ambiance just screams. too bright, uncomfortable and worst of all, there are always dirty tables. they have young kids waiting tables, but they aren't trained well. they bring your food one plate at a time, no silverware. when we finished both of the last two times they brought a dessert menu, came back and we declined dessert, then they went away and came back with the check, we paid and they collected the money all the while never clearing our plates! my suggestion train the waitstaff and clean up the dining room and make it more homey. and for goodness sake get rid of that horrible cart just inside the door and that weird cluttered 1 2 booth by the door.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the food is unique and very good. the decor in the new restaurant at chandler heights an higley is spartan. i have been to the new one 3 times. the food screams comfort but the ambiance just screams. too bright, uncomfortable and worst of all, there are always dirty tables. they have young kids waiting tables, but they aren't trained well. they bring your food one plate at a time, no silverware. when we finished both of the last two times they brought a dessert menu, came back and we declined dessert, then they went away and came back with the check, we paid and they collected the money all the while never clearing our plates! my suggestion train the waitstaff and clean up the dining room and make it more homey. and for goodness sake get rid of that horrible cart just inside the door and that weird cluttered 1 2 booth by the door.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Ambiance: Enhance the decor to make it more inviting, comfortable, and less spartan. This could include adding more lighting options, improving the color scheme, and adding more homey elements to the dining room.

2. Cleanliness: Ensure that tables are always clean and free of debris before seating customers. Regularly check and clean the dining area throughout the day.

3. Staff Training: Provide additional training for the waitstaff, focusing on proper table service etiquette."
2,"We landed in Phoenix and were surprised to learn that there was a restaurant that had Madras in its name. Furthermore it had really good reviews that only added to our hunger. So we decided to give this place a shot for our dinner!\n\nWe ordered sambar Vadai, masala dosa and chettinad Gobi masala dosa. None of the dishes lived up to the name Madras!!! The Vadai was really very hard and it seemed like it was made in the morning (at least we hope it wasn't any earlier than that). The dosas were a little sour and that is a clear no-no for anyone from madras. The service was slow because they were understaffed that day.","we landed in phoenix and were surprised to learn that there was a restaurant that had madras in its name. furthermore it had really good reviews that only added to our hunger. so we decided to give this place a shot for our dinner! n nwe ordered sambar vadai, masala dosa and chettinad gobi masala dosa. none of the dishes lived up to the name madras!!! the vadai was really very hard and it seemed like it was made in the morning at least we hope it wasn't any earlier than that . the dosas were a little sour and that is a clear no no for anyone from madras. the service was slow because they were understaffed that day.","surprise, disappointment, optimism","[INST] A customer left us a 2-star review: 'we landed in phoenix and were surprised to learn that there was a restaurant that had madras in its name. furthermore it had really good reviews that only added to our hunger. so we decided to give this place a shot for our dinner! n nwe ordered sambar vadai, masala dosa and chettinad gobi masala dosa. none of the dishes lived up to the name madras!!! the vadai was really very hard and it seemed like it was made in the morning at least we hope it wasn't any earlier than that . the dosas were a little sour and that is a clear no no for anyone from madras. the service was slow because they were understaffed that day.' The customer feels surprise, disappointment, optimism. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'we landed in phoenix and were surprised to learn that there was a restaurant that had madras in its name. furthermore it had really good reviews that only added to our hunger. so we decided to give this place a shot for our dinner! n nwe ordered sambar vadai, masala dosa and chettinad gobi masala dosa. none of the dishes lived up to the name madras!!! the vadai was really very hard and it seemed like it was made in the morning at least we hope it wasn't any earlier than that . the dosas were a little sour and that is a clear no no for anyone from madras. the service was slow because they were understaffed that day.' The customer feels surprise, disappointment, optimism. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Acknowledge the customer's feedback: Respond to the review by acknowledging their disappointment and expressing empathy for their experience.

2. Address the issues raised: Investigate the quality of the dishes mentioned, particularly the vadai and dosas, and take steps to improve their preparation. Consider offering staff training on traditional Madras cuisine to ensure authenticity.

3. Improve service efficiency: Assess staffing levels during peak hours to ensure prompt service and address any understaffing issues."
2,"I'll be honest... this place is not great.  I was killing a few hours before my red eye flight, and came here because I was craving some Mexican food.  I really should have gone elsewhere.\n\nPros - friendly service.\nThe guacamole was actually pretty good.\n\nCons -\nThe tortilla chips did not taste fresh and were not very good.\nThey didn't offer burritos.... what?  They only offer burritos M-Thurs (or something like that.)\nThe chicken quesadilla definitely tasted like something I could have made at home and was unimpressive.  Part of it was soggy (with what?  no idea), and there was dead space along the whole outside of the quesadilla that didn't have any fillings... so it was just bland tortillas.  Meh.\n\nYOLO, so you should probably go somewhere else.","i'll be honest... this place is not great. i was killing a few hours before my red eye flight, and came here because i was craving some mexican food. i really should have gone elsewhere. n npros friendly service. nthe guacamole was actually pretty good. n ncons nthe tortilla chips did not taste fresh and were not very good. nthey didn't offer burritos.... what? they only offer burritos m thurs or something like that. nthe chicken quesadilla definitely tasted like something i could have made at home and was unimpressive. part of it was soggy with what? no idea , and there was dead space along the whole outside of the quesadilla that didn't have any fillings... so it was just bland tortillas. meh. n nyolo, so you should probably go somewhere else.","disappointment, disapproval, annoyance","[INST] A customer left us a 2-star review: 'i'll be honest... this place is not great. i was killing a few hours before my red eye flight, and came here because i was craving some mexican food. i really should have gone elsewhere. n npros friendly service. nthe guacamole was actually pretty good. n ncons nthe tortilla chips did not taste fresh and were not very good. nthey didn't offer burritos.... what? they only offer burritos m thurs or something like that. nthe chicken quesadilla definitely tasted like something i could have made at home and was unimpressive. part of it was soggy with what? no idea , and there was dead space along the whole outside of the quesadilla that didn't have any fillings... so it was just bland tortillas. meh. n nyolo, so you should probably go somewhere else.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i'll be honest... this place is not great. i was killing a few hours before my red eye flight, and came here because i was craving some mexican food. i really should have gone elsewhere. n npros friendly service. nthe guacamole was actually pretty good. n ncons nthe tortilla chips did not taste fresh and were not very good. nthey didn't offer burritos.... what? they only offer burritos m thurs or something like that. nthe chicken quesadilla definitely tasted like something i could have made at home and was unimpressive. part of it was soggy with what? no idea , and there was dead space along the whole outside of the quesadilla that didn't have any fillings... so it was just bland tortillas. meh. n nyolo, so you should probably go somewhere else.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Expand menu options: Offer burritos more frequently, not just on specific days.

2. Improve food quality: Enhance the taste and freshness of the tortilla chips and ensure that all dishes are well-prepared and flavorful.

3. Address inconsistencies: Investigate the issue with the chicken quesadilla being soggy and having dead space, and work to resolve it.

4. Friendly and helpful service: Train staff to be more attentive and proactive in addressing customer needs and concerns."
2,"Such a sweet patio, so inviting, beautiful ambiance. Candlelit, garden setting. So perfect! \n\nHowever, my meat was cold, and our waitor needed to take it down a notch. I'm all for friendly, but he was a bit overly animated and loud for the type of environment. We weren't at Chucky Cheese, we were at a quaint french bistro. Hello, turn down the volume. This critique is coming from someone who is often teased as \""buddy the elf\""...so if I thought it was over the top, it must have been! \n\nAlso appreciated that it was walking distance to our hotel.","such a sweet patio, so inviting, beautiful ambiance. candlelit, garden setting. so perfect! n nhowever, my meat was cold, and our waitor needed to take it down a notch. i'm all for friendly, but he was a bit overly animated and loud for the type of environment. we weren't at chucky cheese, we were at a quaint french bistro. hello, turn down the volume. this critique is coming from someone who is often teased as buddy the elf ...so if i thought it was over the top, it must have been! n nalso appreciated that it was walking distance to our hotel.","admiration, approval, neutral","[INST] A customer left us a 2-star review: 'such a sweet patio, so inviting, beautiful ambiance. candlelit, garden setting. so perfect! n nhowever, my meat was cold, and our waitor needed to take it down a notch. i'm all for friendly, but he was a bit overly animated and loud for the type of environment. we weren't at chucky cheese, we were at a quaint french bistro. hello, turn down the volume. this critique is coming from someone who is often teased as buddy the elf ...so if i thought it was over the top, it must have been! n nalso appreciated that it was walking distance to our hotel.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'such a sweet patio, so inviting, beautiful ambiance. candlelit, garden setting. so perfect! n nhowever, my meat was cold, and our waitor needed to take it down a notch. i'm all for friendly, but he was a bit overly animated and loud for the type of environment. we weren't at chucky cheese, we were at a quaint french bistro. hello, turn down the volume. this critique is coming from someone who is often teased as buddy the elf ...so if i thought it was over the top, it must have been! n nalso appreciated that it was walking distance to our hotel.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Ensure that the food is served hot and at the appropriate temperature.

2. Staff Training: Train our staff to maintain a balance between friendliness and professionalism, especially in settings that require a more subdued atmosphere. They should be mindful of their volume and demeanor to match the ambiance of the restaurant.

3. Communication: Acknowledge the feedback and show that we value our customers' opinions. Respond to the review, thanking them for their visit and expressing our regret for the cold meal."
2,"Most gentlemen will know this isn't their club of choice.  Even T-Pain (http://www.youtube.com/watch?v=L_WvBJugHN0) would take issue with this Montreal mainstay.  To each his or her own, but I'm all for anything but this joint.\n\nThey have a lot of hustler like promoters out on the street trying to get people to visit.  Shady men who were likely auctioneers in a past life, will be on the street telling groups of dudes they can make them \""VIP\"" if they agree to a cover charge that is subject to debate.  A bachelor party I was a part of wanted no part in this deal, it was already a turn off from the start.\n\nBut fast forward a trip or two later and it's co-ed party and we're looking to try something new.  LGC wasn't charging a cover and the hustler was no where to be found, so we took a leap of faith.  The girls were dated, the staff felt like mafia, and to suggest the place was anything besides super ghetto would be absurd.  Though the drink prices were solid, the ambiance was definitely not.  A short time into the place and we couldn't stomach another minute.  With Montreal being such a haven for adult entertainment, it's more than a buzzkill to patron this place when there are so many better alternatives.","most gentlemen will know this isn't their club of choice. even t pain http www.youtube.com watch?v l wvbjughn0 would take issue with this montreal mainstay. to each his or her own, but i'm all for anything but this joint. n nthey have a lot of hustler like promoters out on the street trying to get people to visit. shady men who were likely auctioneers in a past life, will be on the street telling groups of dudes they can make them vip if they agree to a cover charge that is subject to debate. a bachelor party i was a part of wanted no part in this deal, it was already a turn off from the start. n nbut fast forward a trip or two later and it's co ed party and we're looking to try something new. lgc wasn't charging a cover and the hustler was no where to be found, so we took a leap of faith. the girls were dated, the staff felt like mafia, and to suggest the place was anything besides super ghetto would be absurd. though the drink prices were solid, the ambiance was definitely not. a short time into the place and we couldn't stomach another minute. with montreal being such a haven for adult entertainment, it's more than a buzzkill to patron this place when there are so many better alternatives.","neutral, disapproval, approval","[INST] A customer left us a 2-star review: 'most gentlemen will know this isn't their club of choice. even t pain http www.youtube.com watch?v l wvbjughn0 would take issue with this montreal mainstay. to each his or her own, but i'm all for anything but this joint. n nthey have a lot of hustler like promoters out on the street trying to get people to visit. shady men who were likely auctioneers in a past life, will be on the street telling groups of dudes they can make them vip if they agree to a cover charge that is subject to debate. a bachelor party i was a part of wanted no part in this deal, it was already a turn off from the start. n nbut fast forward a trip or two later and it's co ed party and we're looking to try something new. lgc wasn't charging a cover and the hustler was no where to be found, so we took a leap of faith. the girls were dated, the staff felt like mafia, and to suggest the place was anything besides super ghetto would be absurd. though the drink prices were solid, the ambiance was definitely not. a short time into the place and we couldn't stomach another minute. with montreal being such a haven for adult entertainment, it's more than a buzzkill to patron this place when there are so many better alternatives.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'most gentlemen will know this isn't their club of choice. even t pain http www.youtube.com watch?v l wvbjughn0 would take issue with this montreal mainstay. to each his or her own, but i'm all for anything but this joint. n nthey have a lot of hustler like promoters out on the street trying to get people to visit. shady men who were likely auctioneers in a past life, will be on the street telling groups of dudes they can make them vip if they agree to a cover charge that is subject to debate. a bachelor party i was a part of wanted no part in this deal, it was already a turn off from the start. n nbut fast forward a trip or two later and it's co ed party and we're looking to try something new. lgc wasn't charging a cover and the hustler was no where to be found, so we took a leap of faith. the girls were dated, the staff felt like mafia, and to suggest the place was anything besides super ghetto would be absurd. though the drink prices were solid, the ambiance was definitely not. a short time into the place and we couldn't stomach another minute. with montreal being such a haven for adult entertainment, it's more than a buzzkill to patron this place when there are so many better alternatives.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Ambiance: Enhance the overall atmosphere of the club to make it more inviting and less ""ghetto"" as described. This could involve improving decor, lighting, and music selection.

2. Staff: Train staff to be more welcoming and less intimidating. Aim for a professional and friendly demeanor that makes customers feel comfortable.

3. Promoters: Monitor the behavior of promoters to ensure they are not overly aggressive or pushy. They should be approachable and provide accurate information about the club and its offerings."
2,"We came here for a quick bit.  I was not impressed at all.  The food was fancy American fare, but was only ok.  The drinks were off.  The menu was big, maybe there are just too many items for them to be good at something. It was an ok dinner, but I just don't think why I would come back.  It was not cheap also.","we came here for a quick bit. i was not impressed at all. the food was fancy american fare, but was only ok. the drinks were off. the menu was big, maybe there are just too many items for them to be good at something. it was an ok dinner, but i just don't think why i would come back. it was not cheap also.","disappointment, disapproval, neutral","[INST] A customer left us a 2-star review: 'we came here for a quick bit. i was not impressed at all. the food was fancy american fare, but was only ok. the drinks were off. the menu was big, maybe there are just too many items for them to be good at something. it was an ok dinner, but i just don't think why i would come back. it was not cheap also.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'we came here for a quick bit. i was not impressed at all. the food was fancy american fare, but was only ok. the drinks were off. the menu was big, maybe there are just too many items for them to be good at something. it was an ok dinner, but i just don't think why i would come back. it was not cheap also.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Quality Control: Enhance the quality of our fancy American fare dishes to meet customer expectations. This could involve improving cooking techniques, sourcing better ingredients, or training staff to prepare dishes more consistently.

2. Drinks: Review our drink offerings and ensure they are of high quality. This could involve improving the taste, presentation, or variety of drinks.

3. Menu Simplification: Simplify the menu to focus on a smaller number of high-quality dishes. This could help ensure that each dish is prepared well and reduce the chances of inconsistencies."
2,"So we joined up together... well, I joined up and was able to have a guest come with me.  This meant my boyfriend always had to go with me if he wanted to go to the gym.  That was okay, because I truly do enjoy working out regularly.\n\nThe facility is beautiful... at first.  Slowly but surely I'd notice TVs on machines not working, there were no spray bottles for cleaning up machines (not that most people who worked out ever cleaned a machine), the steam room was being worked on on the men's side for quite some time, there were broken machines sitting around for days w/o any note left on it.  The place SMELLS terribly.  People need to learn how to bathe.  \n\nThe last thing that ticked me off is the class sizes.  There were truly 2 that I enjoyed... they were ALWAYS full.  Yes, I did go in the morning and it was the Wednesday and Thursday 6am classes that would FILL UP.  One particular time I got there 10 minutes before scheduled class and asked for a ticket to go into the Spin class.  I was given the last one.  When I got up to the Spin room, every bike was taken.  I still went and worked out on a few machines outside, but just frustrating.  \n\nThere were also always little things like the machines not being kept clean... gum in one of the elliptical machines that sat there for weeks.  \n\nI cancelled.  It's a bummer, but there are many other options.","so we joined up together... well, i joined up and was able to have a guest come with me. this meant my boyfriend always had to go with me if he wanted to go to the gym. that was okay, because i truly do enjoy working out regularly. n nthe facility is beautiful... at first. slowly but surely i'd notice tvs on machines not working, there were no spray bottles for cleaning up machines not that most people who worked out ever cleaned a machine , the steam room was being worked on on the men's side for quite some time, there were broken machines sitting around for days w o any note left on it. the place smells terribly. people need to learn how to bathe. n nthe last thing that ticked me off is the class sizes. there were truly 2 that i enjoyed... they were always full. yes, i did go in the morning and it was the wednesday and thursday 6am classes that would fill up. one particular time i got there 10 minutes before scheduled class and asked for a ticket to go into the spin class. i was given the last one. when i got up to the spin room, every bike was taken. i still went and worked out on a few machines outside, but just frustrating. n nthere were also always little things like the machines not being kept clean... gum in one of the elliptical machines that sat there for weeks. n ni cancelled. it's a bummer, but there are many other options.","joy, admiration, approval","[INST] A customer left us a 2-star review: 'so we joined up together... well, i joined up and was able to have a guest come with me. this meant my boyfriend always had to go with me if he wanted to go to the gym. that was okay, because i truly do enjoy working out regularly. n nthe facility is beautiful... at first. slowly but surely i'd notice tvs on machines not working, there were no spray bottles for cleaning up machines not that most people who worked out ever cleaned a machine , the steam room was being worked on on the men's side for quite some time, there were broken machines sitting around for days w o any note left on it. the place smells terribly. people need to learn how to bathe. n nthe last thing that ticked me off is the class sizes. there were truly 2 that i enjoyed... they were always full. yes, i did go in the morning and it was the wednesday and thursday 6am classes that would fill up. one particular time i got there 10 minutes before scheduled class and asked for a ticket to go into the spin class. i was given the last one. when i got up to the spin room, every bike was taken. i still went and worked out on a few machines outside, but just frustrating. n nthere were also always little things like the machines not being kept clean... gum in one of the elliptical machines that sat there for weeks. n ni cancelled. it's a bummer, but there are many other options.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'so we joined up together... well, i joined up and was able to have a guest come with me. this meant my boyfriend always had to go with me if he wanted to go to the gym. that was okay, because i truly do enjoy working out regularly. n nthe facility is beautiful... at first. slowly but surely i'd notice tvs on machines not working, there were no spray bottles for cleaning up machines not that most people who worked out ever cleaned a machine , the steam room was being worked on on the men's side for quite some time, there were broken machines sitting around for days w o any note left on it. the place smells terribly. people need to learn how to bathe. n nthe last thing that ticked me off is the class sizes. there were truly 2 that i enjoyed... they were always full. yes, i did go in the morning and it was the wednesday and thursday 6am classes that would fill up. one particular time i got there 10 minutes before scheduled class and asked for a ticket to go into the spin class. i was given the last one. when i got up to the spin room, every bike was taken. i still went and worked out on a few machines outside, but just frustrating. n nthere were also always little things like the machines not being kept clean... gum in one of the elliptical machines that sat there for weeks. n ni cancelled. it's a bummer, but there are many other options.' The customer feels joy, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Flexible membership options: Offer memberships that allow guests to visit independently of the primary member.

2. Equipment maintenance: Regularly inspect and maintain gym equipment, including TVs, spray bottles, and steam rooms.

3. Cleanliness: Implement a strict cleanliness policy, ensuring all members are aware of the importance of cleaning equipment after use.

4. Broken equipment management: Address broken machines promptly, either by repairing them or removing them from the gym floor with clear communication about the issue."
2,"While out running errands the hubs and I decided to stop for a bite. We live in the neighbor and had seen the grand opening sign.... \n\nUpon walking in we were not greeted, even though the cashier was making a milkshake. When she walked passed us she still didn't acknowledge us... Then when we placed our order she just kinda stared. Not really a great impression. \n\nHonestly, there is nothing special about this place. My fries came from the freezer and were undercooked. My burger was cooked all the way threw (they do not due temp requests) and flavor less. The hubs ordered a strawberry milkshake, for the price the cup was super small and we watched the cashier throw what wouldn't fit in the cup away. If you're going to waste your product, you could have given it to us... Either way it's costing you.  I could have literally has the exact meal at Burger King for a better value. \n\nDoubt I'll return :(","while out running errands the hubs and i decided to stop for a bite. we live in the neighbor and had seen the grand opening sign.... n nupon walking in we were not greeted, even though the cashier was making a milkshake. when she walked passed us she still didn't acknowledge us... then when we placed our order she just kinda stared. not really a great impression. n nhonestly, there is nothing special about this place. my fries came from the freezer and were undercooked. my burger was cooked all the way threw they do not due temp requests and flavor less. the hubs ordered a strawberry milkshake, for the price the cup was super small and we watched the cashier throw what wouldn't fit in the cup away. if you're going to waste your product, you could have given it to us... either way it's costing you. i could have literally has the exact meal at burger king for a better value. n ndoubt i'll return","neutral, disapproval, disappointment","[INST] A customer left us a 2-star review: 'while out running errands the hubs and i decided to stop for a bite. we live in the neighbor and had seen the grand opening sign.... n nupon walking in we were not greeted, even though the cashier was making a milkshake. when she walked passed us she still didn't acknowledge us... then when we placed our order she just kinda stared. not really a great impression. n nhonestly, there is nothing special about this place. my fries came from the freezer and were undercooked. my burger was cooked all the way threw they do not due temp requests and flavor less. the hubs ordered a strawberry milkshake, for the price the cup was super small and we watched the cashier throw what wouldn't fit in the cup away. if you're going to waste your product, you could have given it to us... either way it's costing you. i could have literally has the exact meal at burger king for a better value. n ndoubt i'll return' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'while out running errands the hubs and i decided to stop for a bite. we live in the neighbor and had seen the grand opening sign.... n nupon walking in we were not greeted, even though the cashier was making a milkshake. when she walked passed us she still didn't acknowledge us... then when we placed our order she just kinda stared. not really a great impression. n nhonestly, there is nothing special about this place. my fries came from the freezer and were undercooked. my burger was cooked all the way threw they do not due temp requests and flavor less. the hubs ordered a strawberry milkshake, for the price the cup was super small and we watched the cashier throw what wouldn't fit in the cup away. if you're going to waste your product, you could have given it to us... either way it's costing you. i could have literally has the exact meal at burger king for a better value. n ndoubt i'll return' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps can be taken:

1. Greet customers promptly upon entry: Ensure that all staff members are trained to greet customers as they enter the restaurant. This simple gesture can make a significant impact on the customer's first impression.

2. Train staff on customer service: Provide training to staff on effective communication and customer service skills. Teach them to make eye contact, use polite and friendly language, and actively listen to customers' needs.

3. Address orders with care: Train staff to acknowledge orders and take them with care, showing that they are valued. This can help create a more positive experience for the customer."
2,"We were craving pho after Tao but too lazy to head off the strip so we came here instead.  Surprisingly, they had their own version of pho called Zen Noodles.  It was like a \""fancy looking\"" pho, the broth was served separately on the side and it had more noodles than meat but it was good enough to satisfy our craving, although really not worth $14.\n\nThe primary reason I'm only giving two stars is because the wait time was horrible.  We got there around 3 AM, which was well before the club crowd so we were seated immediately.  After we gave our order though, we had to wait an eternity to get our food.  It was like that for all the tables next to us too.  Our waitress was apologetic and kept reassuring each table our food would be out in a couple minutes but a couple minutes ended up turning into an hour.  I get that it's busy but I can't imagine how long the wait would be for the people that came after us who actually had to wait in line for a table.  In total we were there for 2 hours but only 15 - 30 minutes of that was actually spent eating while all the rest was spent waiting (for our food, for the bill, for them to take our credit card...).\n\nIf you're looking for a place to grub after clubbing, I'd recommend going someplace else like Earl of Sandwich instead.  You can get a great tasting meal in a few minutes and for half the price.","we were craving pho after tao but too lazy to head off the strip so we came here instead. surprisingly, they had their own version of pho called zen noodles. it was like a fancy looking pho, the broth was served separately on the side and it had more noodles than meat but it was good enough to satisfy our craving, although really not worth 14. n nthe primary reason i'm only giving two stars is because the wait time was horrible. we got there around 3 am, which was well before the club crowd so we were seated immediately. after we gave our order though, we had to wait an eternity to get our food. it was like that for all the tables next to us too. our waitress was apologetic and kept reassuring each table our food would be out in a couple minutes but a couple minutes ended up turning into an hour. i get that it's busy but i can't imagine how long the wait would be for the people that came after us who actually had to wait in line for a table. in total we were there for 2 hours but only 15 30 minutes of that was actually spent eating while all the rest was spent waiting for our food, for the bill, for them to take our credit card... . n nif you're looking for a place to grub after clubbing, i'd recommend going someplace else like earl of sandwich instead. you can get a great tasting meal in a few minutes and for half the price.","surprise, realization, neutral","[INST] A customer left us a 2-star review: 'we were craving pho after tao but too lazy to head off the strip so we came here instead. surprisingly, they had their own version of pho called zen noodles. it was like a fancy looking pho, the broth was served separately on the side and it had more noodles than meat but it was good enough to satisfy our craving, although really not worth 14. n nthe primary reason i'm only giving two stars is because the wait time was horrible. we got there around 3 am, which was well before the club crowd so we were seated immediately. after we gave our order though, we had to wait an eternity to get our food. it was like that for all the tables next to us too. our waitress was apologetic and kept reassuring each table our food would be out in a couple minutes but a couple minutes ended up turning into an hour. i get that it's busy but i can't imagine how long the wait would be for the people that came after us who actually had to wait in line for a table. in total we were there for 2 hours but only 15 30 minutes of that was actually spent eating while all the rest was spent waiting for our food, for the bill, for them to take our credit card... . n nif you're looking for a place to grub after clubbing, i'd recommend going someplace else like earl of sandwich instead. you can get a great tasting meal in a few minutes and for half the price.' The customer feels surprise, realization, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'we were craving pho after tao but too lazy to head off the strip so we came here instead. surprisingly, they had their own version of pho called zen noodles. it was like a fancy looking pho, the broth was served separately on the side and it had more noodles than meat but it was good enough to satisfy our craving, although really not worth 14. n nthe primary reason i'm only giving two stars is because the wait time was horrible. we got there around 3 am, which was well before the club crowd so we were seated immediately. after we gave our order though, we had to wait an eternity to get our food. it was like that for all the tables next to us too. our waitress was apologetic and kept reassuring each table our food would be out in a couple minutes but a couple minutes ended up turning into an hour. i get that it's busy but i can't imagine how long the wait would be for the people that came after us who actually had to wait in line for a table. in total we were there for 2 hours but only 15 30 minutes of that was actually spent eating while all the rest was spent waiting for our food, for the bill, for them to take our credit card... . n nif you're looking for a place to grub after clubbing, i'd recommend going someplace else like earl of sandwich instead. you can get a great tasting meal in a few minutes and for half the price.' The customer feels surprise, realization, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Reduce wait times: Improve kitchen efficiency to reduce the time between order placement and food delivery. This could involve optimizing the kitchen workflow, training staff to work more efficiently, or increasing the number of kitchen staff during peak hours.

2. Communication: Keep customers informed about wait times and any delays. This could be done through regular updates from the waitstaff or by implementing a system that notifies customers when their food is ready.

3. Value for money: Review the pricing of our Zen Noodles dish to ensure it is competitive and offers good value for money."
2,"One star for food and one for their awesome bartender Emmanuel who redeemed the offensive service I got here. I've came here twice and both times Emmanuel was working the bar-so friendly and personable! He's just an all around nice guy, likes to make sure everyone's having a good time. If I could've taken the tip back from our waiter and given it to him, I would've. He gave us more service in the 8 minutes we were at the bar than our \""waiter\"" did in the 45 minutes we were at our table. \n\nI get it, not everyone likes their job every day. I don't like my job every single day! But when dealing with customers you pretend to like your job and don't make them feel like their presence is a burden. Our waiter didn't get that memo and his inattentiveness bordered on neglect. He came to our table three times, once to take our drink orders, food orders and then to bring the check. The way he asked if we wanted the check basically said \""I want you to leave now.\"" The busser came by more often than he did to see if we needed anything. \n\nThis place isn't worth the time if you're coming from out of your way. If you choose to go for the simple fact that yard house is the cluster that it usually is, sit at the bar!","one star for food and one for their awesome bartender emmanuel who redeemed the offensive service i got here. i've came here twice and both times emmanuel was working the bar so friendly and personable! he's just an all around nice guy, likes to make sure everyone's having a good time. if i could've taken the tip back from our waiter and given it to him, i would've. he gave us more service in the 8 minutes we were at the bar than our waiter did in the 45 minutes we were at our table. n ni get it, not everyone likes their job every day. i don't like my job every single day! but when dealing with customers you pretend to like your job and don't make them feel like their presence is a burden. our waiter didn't get that memo and his inattentiveness bordered on neglect. he came to our table three times, once to take our drink orders, food orders and then to bring the check. the way he asked if we wanted the check basically said i want you to leave now. the busser came by more often than he did to see if we needed anything. n nthis place isn't worth the time if you're coming from out of your way. if you choose to go for the simple fact that yard house is the cluster that it usually is, sit at the bar!","disapproval, neutral, admiration","[INST] A customer left us a 2-star review: 'one star for food and one for their awesome bartender emmanuel who redeemed the offensive service i got here. i've came here twice and both times emmanuel was working the bar so friendly and personable! he's just an all around nice guy, likes to make sure everyone's having a good time. if i could've taken the tip back from our waiter and given it to him, i would've. he gave us more service in the 8 minutes we were at the bar than our waiter did in the 45 minutes we were at our table. n ni get it, not everyone likes their job every day. i don't like my job every single day! but when dealing with customers you pretend to like your job and don't make them feel like their presence is a burden. our waiter didn't get that memo and his inattentiveness bordered on neglect. he came to our table three times, once to take our drink orders, food orders and then to bring the check. the way he asked if we wanted the check basically said i want you to leave now. the busser came by more often than he did to see if we needed anything. n nthis place isn't worth the time if you're coming from out of your way. if you choose to go for the simple fact that yard house is the cluster that it usually is, sit at the bar!' The customer feels disapproval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'one star for food and one for their awesome bartender emmanuel who redeemed the offensive service i got here. i've came here twice and both times emmanuel was working the bar so friendly and personable! he's just an all around nice guy, likes to make sure everyone's having a good time. if i could've taken the tip back from our waiter and given it to him, i would've. he gave us more service in the 8 minutes we were at the bar than our waiter did in the 45 minutes we were at our table. n ni get it, not everyone likes their job every day. i don't like my job every single day! but when dealing with customers you pretend to like your job and don't make them feel like their presence is a burden. our waiter didn't get that memo and his inattentiveness bordered on neglect. he came to our table three times, once to take our drink orders, food orders and then to bring the check. the way he asked if we wanted the check basically said i want you to leave now. the busser came by more often than he did to see if we needed anything. n nthis place isn't worth the time if you're coming from out of your way. if you choose to go for the simple fact that yard house is the cluster that it usually is, sit at the bar!' The customer feels disapproval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve overall service: Train staff to be more attentive and friendly towards customers, making them feel valued and welcomed.

2. Enhance waitstaff performance: Provide additional training for waitstaff on how to interact with customers, ensuring they understand the importance of their role in creating a positive dining experience.

3. Recognize and reward exceptional employees: Acknowledge and appreciate employees like Emmanuel who go above and beyond to provide excellent service. This can help motivate other staff members to follow their example."
2,"It's now \""$3.49 Cleaners\"".  They do a decent job but I finally realized they're the ones stapling the return ticket to the garment itself.  And I don't like little holes appearing on the fronts of my dress shirts.",it's now 3.49 cleaners . they do a decent job but i finally realized they're the ones stapling the return ticket to the garment itself. and i don't like little holes appearing on the fronts of my dress shirts.,"realization, neutral, approval","[INST] A customer left us a 2-star review: 'it's now 3.49 cleaners . they do a decent job but i finally realized they're the ones stapling the return ticket to the garment itself. and i don't like little holes appearing on the fronts of my dress shirts.' The customer feels realization, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'it's now 3.49 cleaners . they do a decent job but i finally realized they're the ones stapling the return ticket to the garment itself. and i don't like little holes appearing on the fronts of my dress shirts.' The customer feels realization, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider implementing an alternative method for attaching return tickets to garments, such as a tag or label, that does not cause holes in the clothing. This change should help address the customer's concern about the appearance of their dress shirts. Additionally, consider reaching out to the customer to acknowledge their feedback, apologize for any inconvenience caused, and offer a solution or compensation for the damage to their garments. This proactive approach can help build trust and improve the overall customer relationship."
2,"Turkey Club not good...avoid. Should have gotten seafood. The turkey was Hormel quality and the sandwich just didn't work out well as it was overloaded with mayo. Cole Slaw was homemade, but tasted like it was made awhile ago with frigerator burn. Bartenders were nice, but it really is a horrible situation in that place. One side has karokee, which is painful to listen to 90% of the time and it is loud. The other side blasts the music constantly and allows smoking as well, both not good for my liking. There is no escape at Ernie's - two sides of hell. Enjoy.","turkey club not good...avoid. should have gotten seafood. the turkey was hormel quality and the sandwich just didn't work out well as it was overloaded with mayo. cole slaw was homemade, but tasted like it was made awhile ago with frigerator burn. bartenders were nice, but it really is a horrible situation in that place. one side has karokee, which is painful to listen to 90 of the time and it is loud. the other side blasts the music constantly and allows smoking as well, both not good for my liking. there is no escape at ernie's two sides of hell. enjoy.","disapproval, disappointment, neutral","[INST] A customer left us a 2-star review: 'turkey club not good...avoid. should have gotten seafood. the turkey was hormel quality and the sandwich just didn't work out well as it was overloaded with mayo. cole slaw was homemade, but tasted like it was made awhile ago with frigerator burn. bartenders were nice, but it really is a horrible situation in that place. one side has karokee, which is painful to listen to 90 of the time and it is loud. the other side blasts the music constantly and allows smoking as well, both not good for my liking. there is no escape at ernie's two sides of hell. enjoy.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'turkey club not good...avoid. should have gotten seafood. the turkey was hormel quality and the sandwich just didn't work out well as it was overloaded with mayo. cole slaw was homemade, but tasted like it was made awhile ago with frigerator burn. bartenders were nice, but it really is a horrible situation in that place. one side has karokee, which is painful to listen to 90 of the time and it is loud. the other side blasts the music constantly and allows smoking as well, both not good for my liking. there is no escape at ernie's two sides of hell. enjoy.' The customer feels disapproval, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at our establishment, we can make the following changes:

1. Improve the quality of our turkey club sandwich by using higher-quality turkey, such as fresh, locally-sourced meat.
2. Reduce the amount of mayo used in the turkey club sandwich to prevent it from being overloaded.
3. Ensure that our homemade cole slaw is fresh and flavorful by making it in smaller batches and storing it properly.
4. Address the noise levels in both the karaoke and music areas, either by lowering the volume or providing more soundproofing."
2,"After a fantastic visit to the NY location four or five years ago, I was excited to eat at Scarpetta again. Unfortunately our experience at the Vegas location was a huge disappointment. The food was still delicious, but it was completely eclipsed by the terrible service we received, and we left with a bad taste in our mouths despite that scrumptious pomodoro. Our surly server wore a perpetual scowl, avoided our eyes when we tried to flag him down, and seemed eager to flee the table as soon as he unceremoniously dumped our food down, without waiting to see if we needed anything else. You would think he didn't WANT us to order more cocktails or courses. Getting a basket of that delicious bread proved extremely difficult, let alone a second one. Worst of all, towards the end of our meal, three of us had finished our entrees, but two of us were still eating our shared pasta, when the servers started clearing plates, including said hard-won bread basket. They literally cleared every plate from a six-top except the one we were eating from. WHAT?! No. Unacceptable. Rule no. 1. Do not clear until everyone has finished eating! I cringed for the waiter but I was also very disappointed and shocked to experience this kind of service at a high end, expensive restaurant. Needless to say we felt rushed out and couldn't savor the last bites of our meal because everyone else at the now empty table was sitting there twiddling their thumbs. Going to a nice restaurant isn't just about the food - it's about the service, atmosphere, and overall experience. This is true everywhere but especially in Vegas. Scarpetta failed miserably on this front.","after a fantastic visit to the ny location four or five years ago, i was excited to eat at scarpetta again. unfortunately our experience at the vegas location was a huge disappointment. the food was still delicious, but it was completely eclipsed by the terrible service we received, and we left with a bad taste in our mouths despite that scrumptious pomodoro. our surly server wore a perpetual scowl, avoided our eyes when we tried to flag him down, and seemed eager to flee the table as soon as he unceremoniously dumped our food down, without waiting to see if we needed anything else. you would think he didn't want us to order more cocktails or courses. getting a basket of that delicious bread proved extremely difficult, let alone a second one. worst of all, towards the end of our meal, three of us had finished our entrees, but two of us were still eating our shared pasta, when the servers started clearing plates, including said hard won bread basket. they literally cleared every plate from a six top except the one we were eating from. what?! no. unacceptable. rule no. 1. do not clear until everyone has finished eating! i cringed for the waiter but i was also very disappointed and shocked to experience this kind of service at a high end, expensive restaurant. needless to say we felt rushed out and couldn't savor the last bites of our meal because everyone else at the now empty table was sitting there twiddling their thumbs. going to a nice restaurant isn't just about the food it's about the service, atmosphere, and overall experience. this is true everywhere but especially in vegas. scarpetta failed miserably on this front.","disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'after a fantastic visit to the ny location four or five years ago, i was excited to eat at scarpetta again. unfortunately our experience at the vegas location was a huge disappointment. the food was still delicious, but it was completely eclipsed by the terrible service we received, and we left with a bad taste in our mouths despite that scrumptious pomodoro. our surly server wore a perpetual scowl, avoided our eyes when we tried to flag him down, and seemed eager to flee the table as soon as he unceremoniously dumped our food down, without waiting to see if we needed anything else. you would think he didn't want us to order more cocktails or courses. getting a basket of that delicious bread proved extremely difficult, let alone a second one. worst of all, towards the end of our meal, three of us had finished our entrees, but two of us were still eating our shared pasta, when the servers started clearing plates, including said hard won bread basket. they literally cleared every plate from a six top except the one we were eating from. what?! no. unacceptable. rule no. 1. do not clear until everyone has finished eating! i cringed for the waiter but i was also very disappointed and shocked to experience this kind of service at a high end, expensive restaurant. needless to say we felt rushed out and couldn't savor the last bites of our meal because everyone else at the now empty table was sitting there twiddling their thumbs. going to a nice restaurant isn't just about the food it's about the service, atmosphere, and overall experience. this is true everywhere but especially in vegas. scarpetta failed miserably on this front.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'after a fantastic visit to the ny location four or five years ago, i was excited to eat at scarpetta again. unfortunately our experience at the vegas location was a huge disappointment. the food was still delicious, but it was completely eclipsed by the terrible service we received, and we left with a bad taste in our mouths despite that scrumptious pomodoro. our surly server wore a perpetual scowl, avoided our eyes when we tried to flag him down, and seemed eager to flee the table as soon as he unceremoniously dumped our food down, without waiting to see if we needed anything else. you would think he didn't want us to order more cocktails or courses. getting a basket of that delicious bread proved extremely difficult, let alone a second one. worst of all, towards the end of our meal, three of us had finished our entrees, but two of us were still eating our shared pasta, when the servers started clearing plates, including said hard won bread basket. they literally cleared every plate from a six top except the one we were eating from. what?! no. unacceptable. rule no. 1. do not clear until everyone has finished eating! i cringed for the waiter but i was also very disappointed and shocked to experience this kind of service at a high end, expensive restaurant. needless to say we felt rushed out and couldn't savor the last bites of our meal because everyone else at the now empty table was sitting there twiddling their thumbs. going to a nice restaurant isn't just about the food it's about the service, atmosphere, and overall experience. this is true everywhere but especially in vegas. scarpetta failed miserably on this front.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Scarpetta, we can focus on enhancing the service quality in the following areas:

1. Train staff on the importance of customer interaction and maintaining a positive, welcoming demeanor.
2. Encourage servers to regularly check on tables, ensuring they are attentive and responsive to customers' needs.
3. Implement a clear policy for clearing plates, ensuring that all diners have finished their meals before any dishes are removed from the table.
4. Make it easier for customers to request additional items, such as bread or beverages, by providing clear communication channels and encouraging proactive service."
2,Customer service here is terrible!  The teenage Asian girl there never has a clue to anything. Please hire someone with more common sense and a better personality and maybe you'll have more happy customers,customer service here is terrible! the teenage asian girl there never has a clue to anything. please hire someone with more common sense and a better personality and maybe you'll have more happy customers,"optimism, caring, annoyance","[INST] A customer left us a 2-star review: 'customer service here is terrible! the teenage asian girl there never has a clue to anything. please hire someone with more common sense and a better personality and maybe you'll have more happy customers' The customer feels optimism, caring, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'customer service here is terrible! the teenage asian girl there never has a clue to anything. please hire someone with more common sense and a better personality and maybe you'll have more happy customers' The customer feels optimism, caring, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the inconvenience: Acknowledge the customer's frustration and express regret for their negative experience.

2. Address the specific issue: Investigate the issue that led to the poor service and take steps to resolve it, if possible.

3. Offer a solution: Offer a solution to the problem, such as a refund, discount, or compensation, to make amends for the poor service.

4. Train staff: Provide additional training to the staff member in question to improve their knowledge and customer service skills."
2,"Just checked in and found out that there's no wifi in the room, no HDTV and you'd think they'd offer a discount or credit to us disabled veterans on Veteran's Day Weekend. .... never stay here again.","just checked in and found out that there's no wifi in the room, no hdtv and you'd think they'd offer a discount or credit to us disabled veterans on veteran's day weekend. .... never stay here again.","neutral, realization, disappointment","[INST] A customer left us a 2-star review: 'just checked in and found out that there's no wifi in the room, no hdtv and you'd think they'd offer a discount or credit to us disabled veterans on veteran's day weekend. .... never stay here again.' The customer feels neutral, realization, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'just checked in and found out that there's no wifi in the room, no hdtv and you'd think they'd offer a discount or credit to us disabled veterans on veteran's day weekend. .... never stay here again.' The customer feels neutral, realization, disappointment. Concisely, how can we best improve our services for this customer's experience?  1. Provide clear information about room amenities: Ensure that all room details, including Wi-Fi availability, HDTV, and other essential features, are accurately listed and easily accessible to guests before booking.

2. Offer special discounts or promotions: Consider offering exclusive discounts or promotions for veterans, especially during significant holidays like Veteran's Day weekend, to show appreciation for their service.

3. Improve in-room technology: Upgrade room technology, such as HDTVs and Wi-Fi, to meet customer expectations and provide a more enjoyable experience."
2,Extremely disappointed! Came here on a Thursday night around 11 before hitting the club. Their ventilation is awful! All you see is thick smoke but i still wanted to give it a shot because I wanted to check out the layout (very artsy). Stood next to the sign to get waited on and the hostess looked at me and my friend and walked away without saying anything (we looked pretty obvious that we needed service). We waited about 8minutes (couldn't identify any other staff after asking around) and went to Crave instead.,extremely disappointed! came here on a thursday night around 11 before hitting the club. their ventilation is awful! all you see is thick smoke but i still wanted to give it a shot because i wanted to check out the layout very artsy . stood next to the sign to get waited on and the hostess looked at me and my friend and walked away without saying anything we looked pretty obvious that we needed service . we waited about 8minutes couldn't identify any other staff after asking around and went to crave instead.,"disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'extremely disappointed! came here on a thursday night around 11 before hitting the club. their ventilation is awful! all you see is thick smoke but i still wanted to give it a shot because i wanted to check out the layout very artsy . stood next to the sign to get waited on and the hostess looked at me and my friend and walked away without saying anything we looked pretty obvious that we needed service . we waited about 8minutes couldn't identify any other staff after asking around and went to crave instead.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'extremely disappointed! came here on a thursday night around 11 before hitting the club. their ventilation is awful! all you see is thick smoke but i still wanted to give it a shot because i wanted to check out the layout very artsy . stood next to the sign to get waited on and the hostess looked at me and my friend and walked away without saying anything we looked pretty obvious that we needed service . we waited about 8minutes couldn't identify any other staff after asking around and went to crave instead.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Improve Ventilation: Address the issue of poor ventilation to ensure a more comfortable and smoke-free environment for all customers.

2. Train Staff on Customer Service: Train staff to acknowledge and promptly attend to customers, especially those who appear to need service.

3. Increase Visibility of Staff: Ensure that staff are easily identifiable and visible to customers, especially during busy hours.

4. Respond to Reviews: Acknowledge the customer's feedback and apologize for their negative experience. Offer a solution, such as a complimentary meal or drink, to make amends."
2,POP QUIZ:\n\nTHIS 7-11 is a:\na. great place to get a flat soda.\nb. get hit up for change.\nc. almost get robbed.\nd. all of the above.\n\n\n\n\ncorrect answer: d,pop quiz n nthis 7 11 is a na. great place to get a flat soda. nb. get hit up for change. nc. almost get robbed. nd. all of the above. n n n n ncorrect answer d,"neutral, admiration, approval","[INST] A customer left us a 2-star review: 'pop quiz n nthis 7 11 is a na. great place to get a flat soda. nb. get hit up for change. nc. almost get robbed. nd. all of the above. n n n n ncorrect answer d' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'pop quiz n nthis 7 11 is a na. great place to get a flat soda. nb. get hit up for change. nc. almost get robbed. nd. all of the above. n n n n ncorrect answer d' The customer feels neutral, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Address the issue of being asked for change: Ensure our staff are trained to ask politely and respectfully for change, and avoid any pressure or discomfort for the customer.

2. Improve the cleanliness and safety of the store: Address any concerns about safety and cleanliness to make the customer feel more comfortable and secure.

3. Enhance the overall service experience: Train staff to provide excellent customer service, including being attentive, friendly, and helpful. Offer a wide variety of drinks, including non-flat options, to cater to different preferences."
2,"Totally disappointing, especially after dinner at SW the night before. \n\nEverything was pretty average. The short rib was one of the worst I have had. \n\nService was decent, but would have liked to have enjoyed the food. ;(","totally disappointing, especially after dinner at sw the night before. n neverything was pretty average. the short rib was one of the worst i have had. n nservice was decent, but would have liked to have enjoyed the food.","disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'totally disappointing, especially after dinner at sw the night before. n neverything was pretty average. the short rib was one of the worst i have had. n nservice was decent, but would have liked to have enjoyed the food.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'totally disappointing, especially after dinner at sw the night before. n neverything was pretty average. the short rib was one of the worst i have had. n nservice was decent, but would have liked to have enjoyed the food.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the quality of our food, particularly the short rib dish. This could involve working with our chefs to refine the recipe, ensuring consistency in preparation, and using higher quality ingredients. Additionally, we can strive to create a more enjoyable dining atmosphere by providing exceptional service, such as attentive and friendly staff, prompt service, and a clean and inviting dining environment. We could also consider offering a follow-up to the customer to express our disappointment in their experience and offer a complimentary meal or discount on their next visit as a gesture of goodwill."
2,"Extremely overrated. I expected much better due to the yelp reviews and the hype, but the food was mediocre. I ordered the kalua pig Benedict (two of my favorite foods combined sounded amazing) and the red velvet pancakes. The best thing about the pancakes was the whipped cream on top them. The pancakes themselves were really bland with odd tasting chocolate pieces and a decent cream cheese syrup. The concept is great and the price isnt bad but they're definitely not worth ordering again. The eggs Benedict were mediocre as well. I could get more flavorful hollandaise from ihop, which is says a lot. The pork wasnt tasty to me but I've had too much perfectly cooked kalua pork to enjoy anything less than. I thought the fried cabbage was a pretty good accent though.\n I'd try different menu items from this place again when it isn't as busy in hopes that it's reputation isn't pure hype but honestly this place is average at best.","extremely overrated. i expected much better due to the yelp reviews and the hype, but the food was mediocre. i ordered the kalua pig benedict two of my favorite foods combined sounded amazing and the red velvet pancakes. the best thing about the pancakes was the whipped cream on top them. the pancakes themselves were really bland with odd tasting chocolate pieces and a decent cream cheese syrup. the concept is great and the price isnt bad but they're definitely not worth ordering again. the eggs benedict were mediocre as well. i could get more flavorful hollandaise from ihop, which is says a lot. the pork wasnt tasty to me but i've had too much perfectly cooked kalua pork to enjoy anything less than. i thought the fried cabbage was a pretty good accent though. n i'd try different menu items from this place again when it isn't as busy in hopes that it's reputation isn't pure hype but honestly this place is average at best.","disappointment, admiration, disapproval","[INST] A customer left us a 2-star review: 'extremely overrated. i expected much better due to the yelp reviews and the hype, but the food was mediocre. i ordered the kalua pig benedict two of my favorite foods combined sounded amazing and the red velvet pancakes. the best thing about the pancakes was the whipped cream on top them. the pancakes themselves were really bland with odd tasting chocolate pieces and a decent cream cheese syrup. the concept is great and the price isnt bad but they're definitely not worth ordering again. the eggs benedict were mediocre as well. i could get more flavorful hollandaise from ihop, which is says a lot. the pork wasnt tasty to me but i've had too much perfectly cooked kalua pork to enjoy anything less than. i thought the fried cabbage was a pretty good accent though. n i'd try different menu items from this place again when it isn't as busy in hopes that it's reputation isn't pure hype but honestly this place is average at best.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'extremely overrated. i expected much better due to the yelp reviews and the hype, but the food was mediocre. i ordered the kalua pig benedict two of my favorite foods combined sounded amazing and the red velvet pancakes. the best thing about the pancakes was the whipped cream on top them. the pancakes themselves were really bland with odd tasting chocolate pieces and a decent cream cheese syrup. the concept is great and the price isnt bad but they're definitely not worth ordering again. the eggs benedict were mediocre as well. i could get more flavorful hollandaise from ihop, which is says a lot. the pork wasnt tasty to me but i've had too much perfectly cooked kalua pork to enjoy anything less than. i thought the fried cabbage was a pretty good accent though. n i'd try different menu items from this place again when it isn't as busy in hopes that it's reputation isn't pure hype but honestly this place is average at best.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistency: Ensure that the quality of our dishes is consistent, especially with popular items like the Kalua pig Benedict.

2. Taste and Presentation: Improve the taste of the dishes, particularly the red velvet pancakes, to make them more flavorful and appealing. The customer mentioned that the chocolate pieces and cream cheese syrup were decent, so we could focus on enhancing the pancake base itself.

3. Hollandaise Sauce: Enhance the flavor of our hollandaise sauce to make it more distinctive and flavorful compared to IHOP's."
2,"Worse wait I've experienced.\n\nMost people who spend money on the strip are people on vacation.  I don't know about you, but I don't like wasting my vacation standing around.\n\nThere was a coupon for a free frozen hot chocolate with the purchase of an entree, so I went to check it out.  I've seen pictures, and it looked so large and delicious.\n\nTurns out, there was an hour wait to be seated.  I opted to forgo the coupon, and stand at the walk-thru window instead.  Horrible decision.\n\nThere were two parties ahead of me, but there were only two workers, so they took the order, made the order, then served the next customer.  The wait took over a HOUR.  I've never had such a horrible wait.  \n\nWhen I got the frozen hot chocolate, I ordered the one for 2.  It didn't look as large in a dinky plastic cup.  In fact, they only put about 2/3s of what they put in the blender in my cup.\n\nThe hot chocolate was good, but it wasn't worth the price.  It tasted cheap, like powdered hot chocolate, and blended ice.  I've tasted better frozen hot chocolates, and they are generally made with syrup, for a creamier more integrated flavor.\n\nOverall, I was disappointed with my experience.  It doesn't taste bad, and the decor was interesting, so I give it a 2/5","worse wait i've experienced. n nmost people who spend money on the strip are people on vacation. i don't know about you, but i don't like wasting my vacation standing around. n nthere was a coupon for a free frozen hot chocolate with the purchase of an entree, so i went to check it out. i've seen pictures, and it looked so large and delicious. n nturns out, there was an hour wait to be seated. i opted to forgo the coupon, and stand at the walk thru window instead. horrible decision. n nthere were two parties ahead of me, but there were only two workers, so they took the order, made the order, then served the next customer. the wait took over a hour. i've never had such a horrible wait. n nwhen i got the frozen hot chocolate, i ordered the one for 2. it didn't look as large in a dinky plastic cup. in fact, they only put about 2 3s of what they put in the blender in my cup. n nthe hot chocolate was good, but it wasn't worth the price. it tasted cheap, like powdered hot chocolate, and blended ice. i've tasted better frozen hot chocolates, and they are generally made with syrup, for a creamier more integrated flavor. n noverall, i was disappointed with my experience. it doesn't taste bad, and the decor was interesting, so i give it a 2 5","disapproval, disappointment, annoyance","[INST] A customer left us a 2-star review: 'worse wait i've experienced. n nmost people who spend money on the strip are people on vacation. i don't know about you, but i don't like wasting my vacation standing around. n nthere was a coupon for a free frozen hot chocolate with the purchase of an entree, so i went to check it out. i've seen pictures, and it looked so large and delicious. n nturns out, there was an hour wait to be seated. i opted to forgo the coupon, and stand at the walk thru window instead. horrible decision. n nthere were two parties ahead of me, but there were only two workers, so they took the order, made the order, then served the next customer. the wait took over a hour. i've never had such a horrible wait. n nwhen i got the frozen hot chocolate, i ordered the one for 2. it didn't look as large in a dinky plastic cup. in fact, they only put about 2 3s of what they put in the blender in my cup. n nthe hot chocolate was good, but it wasn't worth the price. it tasted cheap, like powdered hot chocolate, and blended ice. i've tasted better frozen hot chocolates, and they are generally made with syrup, for a creamier more integrated flavor. n noverall, i was disappointed with my experience. it doesn't taste bad, and the decor was interesting, so i give it a 2 5' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'worse wait i've experienced. n nmost people who spend money on the strip are people on vacation. i don't know about you, but i don't like wasting my vacation standing around. n nthere was a coupon for a free frozen hot chocolate with the purchase of an entree, so i went to check it out. i've seen pictures, and it looked so large and delicious. n nturns out, there was an hour wait to be seated. i opted to forgo the coupon, and stand at the walk thru window instead. horrible decision. n nthere were two parties ahead of me, but there were only two workers, so they took the order, made the order, then served the next customer. the wait took over a hour. i've never had such a horrible wait. n nwhen i got the frozen hot chocolate, i ordered the one for 2. it didn't look as large in a dinky plastic cup. in fact, they only put about 2 3s of what they put in the blender in my cup. n nthe hot chocolate was good, but it wasn't worth the price. it tasted cheap, like powdered hot chocolate, and blended ice. i've tasted better frozen hot chocolates, and they are generally made with syrup, for a creamier more integrated flavor. n noverall, i was disappointed with my experience. it doesn't taste bad, and the decor was interesting, so i give it a 2 5' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following issues:

1. Wait Time: Increase staffing levels during peak hours to reduce wait times for seating. Consider implementing a system for customers to reserve tables in advance, especially during busy periods.

2. Service Speed: Improve the efficiency of the kitchen and service staff to reduce order wait times. This could involve better organization, training, or equipment upgrades.

3. Coupon Redemption: Make it easier for customers to redeem coupons, such as by offering a dedicated line for coupon holders or providing clear instructions on how to redeem them."
2,"This place only gets 2 stars because of the nice suites. Everything else about this place sucks. It's a family place and we brought our relatives, but despite the spotty shuttle service that ends at 12:15am it's a good drive to the strip.\n\nEverything at this hotel shuts down at 10pm. The expensive grill and bar shut down, the pool shuts down, you can't even use your room's whirlpool after 10pm because of the \""noise\"". Another pet peeve I had is the $100 deposit you need before you can even check in. It's to be expected, but the gave us no warning and it caused some trouble when my family needed to check into their room.\n\nEven if you're looking for a family friendly place, this place isn't the greatest choice amenity wise. Great rooms though!","this place only gets 2 stars because of the nice suites. everything else about this place sucks. it's a family place and we brought our relatives, but despite the spotty shuttle service that ends at 12 15am it's a good drive to the strip. n neverything at this hotel shuts down at 10pm. the expensive grill and bar shut down, the pool shuts down, you can't even use your room's whirlpool after 10pm because of the noise . another pet peeve i had is the 100 deposit you need before you can even check in. it's to be expected, but the gave us no warning and it caused some trouble when my family needed to check into their room. n neven if you're looking for a family friendly place, this place isn't the greatest choice amenity wise. great rooms though!","annoyance, neutral, disappointment","[INST] A customer left us a 2-star review: 'this place only gets 2 stars because of the nice suites. everything else about this place sucks. it's a family place and we brought our relatives, but despite the spotty shuttle service that ends at 12 15am it's a good drive to the strip. n neverything at this hotel shuts down at 10pm. the expensive grill and bar shut down, the pool shuts down, you can't even use your room's whirlpool after 10pm because of the noise . another pet peeve i had is the 100 deposit you need before you can even check in. it's to be expected, but the gave us no warning and it caused some trouble when my family needed to check into their room. n neven if you're looking for a family friendly place, this place isn't the greatest choice amenity wise. great rooms though!' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this place only gets 2 stars because of the nice suites. everything else about this place sucks. it's a family place and we brought our relatives, but despite the spotty shuttle service that ends at 12 15am it's a good drive to the strip. n neverything at this hotel shuts down at 10pm. the expensive grill and bar shut down, the pool shuts down, you can't even use your room's whirlpool after 10pm because of the noise . another pet peeve i had is the 100 deposit you need before you can even check in. it's to be expected, but the gave us no warning and it caused some trouble when my family needed to check into their room. n neven if you're looking for a family friendly place, this place isn't the greatest choice amenity wise. great rooms though!' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following concerns:

1. Extend shuttle service hours: Extend the shuttle service hours beyond 12:15 AM to ensure our guests can easily travel to and from the Strip.

2. Adjust hotel operations: Extend the hours of operation for the grill, bar, and pool to accommodate guests who prefer later hours. Allow room whirlpool use past 10 PM, provided guests are mindful of noise levels.

3. Improve communication: Provide clearer information about the 100 deposit requirement before check-in to avoid any inconvenience for families."
2,"Ehhhhhhh.\nOverhyped in my opinion. I've tried it a couple of times at a couple of different locations but came away with the same impression: burgers - nothing special, good but not great; shakes - same; fries - meh.\nI'll give it another shot the next time I'm in Scottsdale and try to remember to order off the \""secret\"" menu. Maybe that's where the really good stuff is.","ehhhhhhh. noverhyped in my opinion. i've tried it a couple of times at a couple of different locations but came away with the same impression burgers nothing special, good but not great shakes same fries meh. ni'll give it another shot the next time i'm in scottsdale and try to remember to order off the secret menu. maybe that's where the really good stuff is.","approval, optimism, admiration","[INST] A customer left us a 2-star review: 'ehhhhhhh. noverhyped in my opinion. i've tried it a couple of times at a couple of different locations but came away with the same impression burgers nothing special, good but not great shakes same fries meh. ni'll give it another shot the next time i'm in scottsdale and try to remember to order off the secret menu. maybe that's where the really good stuff is.' The customer feels approval, optimism, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'ehhhhhhh. noverhyped in my opinion. i've tried it a couple of times at a couple of different locations but came away with the same impression burgers nothing special, good but not great shakes same fries meh. ni'll give it another shot the next time i'm in scottsdale and try to remember to order off the secret menu. maybe that's where the really good stuff is.' The customer feels approval, optimism, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially increase their satisfaction, consider the following steps:

1. Acknowledge their feedback: Respond to the review, thanking them for their feedback and expressing appreciation for their continued interest in your establishment.

2. Offer a personalized experience: Encourage them to try the secret menu on their next visit, as they mentioned they would. This could help create a unique and memorable experience that might change their perception of the restaurant.

3. Highlight menu items: Inform them about any new or popular menu items that they may have missed during their previous visits. This could help them discover new favorites and enhance their overall experience."
2,"After reading the reviews and hearing some word of mouth I finally had a chance to check out Forefathers.  It's umm, not rad.  It's not terrible either, but I would definitely drive several miles past it for Uncle Sam's or Corleone's.  For my money it's about a half a star above The Steak Escape or some similar abomination.","after reading the reviews and hearing some word of mouth i finally had a chance to check out forefathers. it's umm, not rad. it's not terrible either, but i would definitely drive several miles past it for uncle sam's or corleone's. for my money it's about a half a star above the steak escape or some similar abomination.","neutral, disapproval, approval","[INST] A customer left us a 2-star review: 'after reading the reviews and hearing some word of mouth i finally had a chance to check out forefathers. it's umm, not rad. it's not terrible either, but i would definitely drive several miles past it for uncle sam's or corleone's. for my money it's about a half a star above the steak escape or some similar abomination.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'after reading the reviews and hearing some word of mouth i finally had a chance to check out forefathers. it's umm, not rad. it's not terrible either, but i would definitely drive several miles past it for uncle sam's or corleone's. for my money it's about a half a star above the steak escape or some similar abomination.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Forefathers, consider the following steps:

1. Enhance the ambiance: The customer mentions that the experience is ""not rad."" This could indicate a need for a more inviting and appealing atmosphere. Consider updating the decor, music, or lighting to create a more enjoyable environment.

2. Improve food quality: The customer compares Forefathers to Uncle Sam's and Corleone's, suggesting that the food may not meet their expectations. Focus on sourcing high-quality ingredients, refining recipes, and ensuring consistent preparation to elevate the dining experience."
2,"I've been going to Tony's since it opened in Ballantyne and always thought it to be the best in Charlotte. But since it was sold last year, it has gone downhill quickly.\n\nThe pizza has changed for the worst and one of my favorite menu items, Chicken Parm dinner tastes like a container of salt. Yes, it's not just one time but 3 times now the quality on this item is just too bad to eat and had to return it.\n\nAnd when at the counter and a customer asked for a pie with fresh mushrooms, the person on duty stated the mushrooms come from a can. \n\nFrom now on, I'm sticking with Lorenzo's which IS the best pizza in Charlotte.","i've been going to tony's since it opened in ballantyne and always thought it to be the best in charlotte. but since it was sold last year, it has gone downhill quickly. n nthe pizza has changed for the worst and one of my favorite menu items, chicken parm dinner tastes like a container of salt. yes, it's not just one time but 3 times now the quality on this item is just too bad to eat and had to return it. n nand when at the counter and a customer asked for a pie with fresh mushrooms, the person on duty stated the mushrooms come from a can. n nfrom now on, i'm sticking with lorenzo's which is the best pizza in charlotte.","disappointment, annoyance, neutral","[INST] A customer left us a 2-star review: 'i've been going to tony's since it opened in ballantyne and always thought it to be the best in charlotte. but since it was sold last year, it has gone downhill quickly. n nthe pizza has changed for the worst and one of my favorite menu items, chicken parm dinner tastes like a container of salt. yes, it's not just one time but 3 times now the quality on this item is just too bad to eat and had to return it. n nand when at the counter and a customer asked for a pie with fresh mushrooms, the person on duty stated the mushrooms come from a can. n nfrom now on, i'm sticking with lorenzo's which is the best pizza in charlotte.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i've been going to tony's since it opened in ballantyne and always thought it to be the best in charlotte. but since it was sold last year, it has gone downhill quickly. n nthe pizza has changed for the worst and one of my favorite menu items, chicken parm dinner tastes like a container of salt. yes, it's not just one time but 3 times now the quality on this item is just too bad to eat and had to return it. n nand when at the counter and a customer asked for a pie with fresh mushrooms, the person on duty stated the mushrooms come from a can. n nfrom now on, i'm sticking with lorenzo's which is the best pizza in charlotte.' The customer feels disappointment, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Tony's, the following steps can be taken:

1. Address the quality concerns: Investigate the changes in the pizza and chicken parm dinner recipes that the customer has noticed since the restaurant was sold. Consider making adjustments to improve the taste and quality of these dishes.

2. Train staff on menu items: Ensure that staff members are knowledgeable about the menu, including ingredients and preparation methods. This will help prevent misinformation, such as stating that mushrooms come from a can.

3. Consistency: Work towards maintaining consistency in the quality of food served, as inconsistencies may lead to negative experiences for customers."
2,"If you want to be ignored, listen to your bartenders complain about their lives, enjoy a marginal selection of draft beers, and have that true crap Southside experience, this is the place to be.","if you want to be ignored, listen to your bartenders complain about their lives, enjoy a marginal selection of draft beers, and have that true crap southside experience, this is the place to be.","approval, neutral, joy","[INST] A customer left us a 2-star review: 'if you want to be ignored, listen to your bartenders complain about their lives, enjoy a marginal selection of draft beers, and have that true crap southside experience, this is the place to be.' The customer feels approval, neutral, joy. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'if you want to be ignored, listen to your bartenders complain about their lives, enjoy a marginal selection of draft beers, and have that true crap southside experience, this is the place to be.' The customer feels approval, neutral, joy. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Improve Communication Skills: Train our bartenders to maintain a positive and professional demeanor, avoiding excessive personal conversations that may be perceived as ignoring customers.

2. Expand Draft Beer Selection: Offer a more diverse and high-quality selection of draft beers to cater to a wider range of tastes.

3. Enhance Customer Service: Ensure that our staff is attentive, friendly, and responsive to customer needs, creating a welcoming and enjoyable atmosphere."
2,"We started out really excited to go to this place, but left feeling sort of deflated about the customer service. \n\nThe decor looked great, background music was a nice indie blend and the place was clean.\n\nWhen I asked our waitress about the beer selection and that I primarily prefer belgian and wheat ales, she said she couldn't really help me because she only liked hoppy beers since she started working there. She didn't tell me about any of the guest ales on tap (there was an Orange Blossom) or to even help to explain about any of the house beers that would have a low IBU (International Bitterness Units). So I ordered the house root beer. Not bad.\n\nWe ordered a pizza for dinner and it was pretty good, but then we waited and waited for the waitress to come around and ask us if we wanted dessert (we did), but she brought us the check (on a slow night with about 12 people in the restaurant) and left before we could even ask her about the desserts. My husband had to go over to the dessert case to get the owner to order our dessert for us. And the tiramisu was really lacking.\n\nBottom line: For a brewery/restaurant that has been open for more than a few months, I expect better service and consistency than this. Get it together.\n\nParent Perspective: Two high chairs available (that I saw), two items for the kids' menu and no changing table in the bathroom.","we started out really excited to go to this place, but left feeling sort of deflated about the customer service. n nthe decor looked great, background music was a nice indie blend and the place was clean. n nwhen i asked our waitress about the beer selection and that i primarily prefer belgian and wheat ales, she said she couldn't really help me because she only liked hoppy beers since she started working there. she didn't tell me about any of the guest ales on tap there was an orange blossom or to even help to explain about any of the house beers that would have a low ibu international bitterness units . so i ordered the house root beer. not bad. n nwe ordered a pizza for dinner and it was pretty good, but then we waited and waited for the waitress to come around and ask us if we wanted dessert we did , but she brought us the check on a slow night with about 12 people in the restaurant and left before we could even ask her about the desserts. my husband had to go over to the dessert case to get the owner to order our dessert for us. and the tiramisu was really lacking. n nbottom line for a brewery restaurant that has been open for more than a few months, i expect better service and consistency than this. get it together. n nparent perspective two high chairs available that i saw , two items for the kids' menu and no changing table in the bathroom.","excitement, admiration, neutral","[INST] A customer left us a 2-star review: 'we started out really excited to go to this place, but left feeling sort of deflated about the customer service. n nthe decor looked great, background music was a nice indie blend and the place was clean. n nwhen i asked our waitress about the beer selection and that i primarily prefer belgian and wheat ales, she said she couldn't really help me because she only liked hoppy beers since she started working there. she didn't tell me about any of the guest ales on tap there was an orange blossom or to even help to explain about any of the house beers that would have a low ibu international bitterness units . so i ordered the house root beer. not bad. n nwe ordered a pizza for dinner and it was pretty good, but then we waited and waited for the waitress to come around and ask us if we wanted dessert we did , but she brought us the check on a slow night with about 12 people in the restaurant and left before we could even ask her about the desserts. my husband had to go over to the dessert case to get the owner to order our dessert for us. and the tiramisu was really lacking. n nbottom line for a brewery restaurant that has been open for more than a few months, i expect better service and consistency than this. get it together. n nparent perspective two high chairs available that i saw , two items for the kids' menu and no changing table in the bathroom.' The customer feels excitement, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'we started out really excited to go to this place, but left feeling sort of deflated about the customer service. n nthe decor looked great, background music was a nice indie blend and the place was clean. n nwhen i asked our waitress about the beer selection and that i primarily prefer belgian and wheat ales, she said she couldn't really help me because she only liked hoppy beers since she started working there. she didn't tell me about any of the guest ales on tap there was an orange blossom or to even help to explain about any of the house beers that would have a low ibu international bitterness units . so i ordered the house root beer. not bad. n nwe ordered a pizza for dinner and it was pretty good, but then we waited and waited for the waitress to come around and ask us if we wanted dessert we did , but she brought us the check on a slow night with about 12 people in the restaurant and left before we could even ask her about the desserts. my husband had to go over to the dessert case to get the owner to order our dessert for us. and the tiramisu was really lacking. n nbottom line for a brewery restaurant that has been open for more than a few months, i expect better service and consistency than this. get it together. n nparent perspective two high chairs available that i saw , two items for the kids' menu and no changing table in the bathroom.' The customer feels excitement, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Train staff on a broad range of beverages, including Belgian and wheat ales, and provide them with knowledge about the International Bitterness Units (IBU) of house beers.

2. Offer better assistance with dessert orders, ensuring that the waitstaff checks on customers before bringing the bill, especially during slower nights.

3. Improve communication skills and customer service by encouraging staff to be more proactive and attentive to customers' needs, such as asking if they would like dessert."
2,"For $30 a person this buffet isn't worth it. The items that are being served here don't stand out. Usual pasta, pizza, prime rib, crab legs, salads, etc. The food wasn't horrible but definitely not worth $30. \n\nThe desserts were ok, but as usual there's was nothing that would make me come back. You're honestly better off spending the $30 per person and going to a nearby restaurant within the casino.\n\n5/10 (overpriced)","for 30 a person this buffet isn't worth it. the items that are being served here don't stand out. usual pasta, pizza, prime rib, crab legs, salads, etc. the food wasn't horrible but definitely not worth 30. n nthe desserts were ok, but as usual there's was nothing that would make me come back. you're honestly better off spending the 30 per person and going to a nearby restaurant within the casino. n n5 10 overpriced","neutral, disapproval, approval","[INST] A customer left us a 2-star review: 'for 30 a person this buffet isn't worth it. the items that are being served here don't stand out. usual pasta, pizza, prime rib, crab legs, salads, etc. the food wasn't horrible but definitely not worth 30. n nthe desserts were ok, but as usual there's was nothing that would make me come back. you're honestly better off spending the 30 per person and going to a nearby restaurant within the casino. n n5 10 overpriced' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'for 30 a person this buffet isn't worth it. the items that are being served here don't stand out. usual pasta, pizza, prime rib, crab legs, salads, etc. the food wasn't horrible but definitely not worth 30. n nthe desserts were ok, but as usual there's was nothing that would make me come back. you're honestly better off spending the 30 per person and going to a nearby restaurant within the casino. n n5 10 overpriced' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially win them back, consider the following steps:

1. Acknowledge their feedback: Respond to the review, thanking them for their feedback and expressing your appreciation for their visit.

2. Address their concerns: Address the issues they've raised, such as the perceived overpricing and lack of unique offerings. Consider offering a discount or special promotion for their next visit to make the price more appealing.

3. Enhance the variety of dishes: Offer a more diverse selection of dishes, focusing on unique, high-quality options that set your buffet apart from others."
2,My friend and I went here in the late afternoon for a drink or two and a meal. We found the selection to be great but the service and food were lackluster. \n\nWe wanted to give this place a fair shot after hearing so many mixed reviews but it took several minutes before we had a staff member even acknowledge us. \n\nThis bottleshop could be a great hangout for group and friends a like but it's anything but.,my friend and i went here in the late afternoon for a drink or two and a meal. we found the selection to be great but the service and food were lackluster. n nwe wanted to give this place a fair shot after hearing so many mixed reviews but it took several minutes before we had a staff member even acknowledge us. n nthis bottleshop could be a great hangout for group and friends a like but it's anything but.,"disappointment, disapproval, admiration","[INST] A customer left us a 2-star review: 'my friend and i went here in the late afternoon for a drink or two and a meal. we found the selection to be great but the service and food were lackluster. n nwe wanted to give this place a fair shot after hearing so many mixed reviews but it took several minutes before we had a staff member even acknowledge us. n nthis bottleshop could be a great hangout for group and friends a like but it's anything but.' The customer feels disappointment, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'my friend and i went here in the late afternoon for a drink or two and a meal. we found the selection to be great but the service and food were lackluster. n nwe wanted to give this place a fair shot after hearing so many mixed reviews but it took several minutes before we had a staff member even acknowledge us. n nthis bottleshop could be a great hangout for group and friends a like but it's anything but.' The customer feels disappointment, disapproval, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on three key areas:

1. Improve Service Speed: Ensure that staff members are attentive and responsive to customers as soon as they enter the establishment. This can be achieved through regular staff training and setting service standards.

2. Enhance Food Quality: Focus on improving the quality of the food served, ensuring it meets the expectations of customers. This may involve working with a chef to refine recipes, or sourcing higher-quality ingredients.

3. Foster a Welcoming Atmosphere: Create a warm and inviting environment that encourages customers to feel comfortable and valued."
2,"The store is set up beautifully. You walk by & you can't help but stop in. Once inside, you realize all they have to sell is tees & bras & a few little trinkets. I was bummed that they didn't have more than what they did. The bras were all in itty bitty boobie sizes. I was hoping to buy some ultra sexy lingerie but was stunned that the store had none. They had one employee working & she was very friendly & helpful...not to mention Gorgeous... I think her name was Nikki. The prices are not competitive with the online gear at all. Everything in here is almost double what you'd pay online. They have an ultra sheek dressing room that's worth checking out though. :)","the store is set up beautifully. you walk by you can't help but stop in. once inside, you realize all they have to sell is tees bras a few little trinkets. i was bummed that they didn't have more than what they did. the bras were all in itty bitty boobie sizes. i was hoping to buy some ultra sexy lingerie but was stunned that the store had none. they had one employee working she was very friendly helpful...not to mention gorgeous... i think her name was nikki. the prices are not competitive with the online gear at all. everything in here is almost double what you'd pay online. they have an ultra sheek dressing room that's worth checking out though.","disappointment, admiration, surprise","[INST] A customer left us a 2-star review: 'the store is set up beautifully. you walk by you can't help but stop in. once inside, you realize all they have to sell is tees bras a few little trinkets. i was bummed that they didn't have more than what they did. the bras were all in itty bitty boobie sizes. i was hoping to buy some ultra sexy lingerie but was stunned that the store had none. they had one employee working she was very friendly helpful...not to mention gorgeous... i think her name was nikki. the prices are not competitive with the online gear at all. everything in here is almost double what you'd pay online. they have an ultra sheek dressing room that's worth checking out though.' The customer feels disappointment, admiration, surprise. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the store is set up beautifully. you walk by you can't help but stop in. once inside, you realize all they have to sell is tees bras a few little trinkets. i was bummed that they didn't have more than what they did. the bras were all in itty bitty boobie sizes. i was hoping to buy some ultra sexy lingerie but was stunned that the store had none. they had one employee working she was very friendly helpful...not to mention gorgeous... i think her name was nikki. the prices are not competitive with the online gear at all. everything in here is almost double what you'd pay online. they have an ultra sheek dressing room that's worth checking out though.' The customer feels disappointment, admiration, surprise. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Expand product range: Offer a wider variety of lingerie, including sizes for larger busts. This will cater to a broader customer base and meet the customer's expectation of finding ""ultra sexy lingerie.""

2. Competitive pricing: Research and adjust prices to be more competitive with online retailers. This will make your store a more attractive option for customers seeking lingerie.

3. Inventory management: Ensure that the inventory is accurately represented online, so customers can check product availability before visiting the store."
2,"So I finally went out and experienced this valley staple that so many recommended to me.  My thoughts are summed up by the two star yelp description; Meh, I've experienced better.  What am I missing here? This food is not very good.  I guess if you like big portion's I do not), then that would be a positive note for this restaurant.  \n\nMy companion and I ordered a few different menu items, including the Chile Relleno, a Chimichanga and beef taco.  Let us start with the beef taco.  The appearance actually looked good. Crispy taco shell with colorful lettuce, tomato and cheese all over and the beef was decently cooked.  Unfortunately, the bottom of the taco had broken apart from the amount of oil, which make it hard to eat, but not bad.  The chimichanga was huge and covered with what seemed like three different sauces, and way too much of all three.  The chimi itself was not crunchy and totally lacking in flavor, most of it went un eaten.  \n\nI left the Chile Relleno description till the end, because this was nothing short of funny.  I have had Chile Relleno around fifty times in my life, minimum.  Never, ever ever, have I seen a plate of Chile Relleno look like this. You need to picture a football sized shell of some white substance with a plate of melted cheese below it. Seriously, it was bizarre and complete disgusting, dish was left completely untouched.  I am unsure how the kitchen lets a dish leave looking like that, totally revolting.\n\nAnyways, I am on my lonesome on this review, based on the fact there was an hour wait tonight on a Sunday and you cannot even get into the parking lot.  Go figure. I will not be back.","so i finally went out and experienced this valley staple that so many recommended to me. my thoughts are summed up by the two star yelp description meh, i've experienced better. what am i missing here? this food is not very good. i guess if you like big portion's i do not , then that would be a positive note for this restaurant. n nmy companion and i ordered a few different menu items, including the chile relleno, a chimichanga and beef taco. let us start with the beef taco. the appearance actually looked good. crispy taco shell with colorful lettuce, tomato and cheese all over and the beef was decently cooked. unfortunately, the bottom of the taco had broken apart from the amount of oil, which make it hard to eat, but not bad. the chimichanga was huge and covered with what seemed like three different sauces, and way too much of all three. the chimi itself was not crunchy and totally lacking in flavor, most of it went un eaten. n ni left the chile relleno description till the end, because this was nothing short of funny. i have had chile relleno around fifty times in my life, minimum. never, ever ever, have i seen a plate of chile relleno look like this. you need to picture a football sized shell of some white substance with a plate of melted cheese below it. seriously, it was bizarre and complete disgusting, dish was left completely untouched. i am unsure how the kitchen lets a dish leave looking like that, totally revolting. n nanyways, i am on my lonesome on this review, based on the fact there was an hour wait tonight on a sunday and you cannot even get into the parking lot. go figure. i will not be back.","disappointment, confusion, disapproval","[INST] A customer left us a 2-star review: 'so i finally went out and experienced this valley staple that so many recommended to me. my thoughts are summed up by the two star yelp description meh, i've experienced better. what am i missing here? this food is not very good. i guess if you like big portion's i do not , then that would be a positive note for this restaurant. n nmy companion and i ordered a few different menu items, including the chile relleno, a chimichanga and beef taco. let us start with the beef taco. the appearance actually looked good. crispy taco shell with colorful lettuce, tomato and cheese all over and the beef was decently cooked. unfortunately, the bottom of the taco had broken apart from the amount of oil, which make it hard to eat, but not bad. the chimichanga was huge and covered with what seemed like three different sauces, and way too much of all three. the chimi itself was not crunchy and totally lacking in flavor, most of it went un eaten. n ni left the chile relleno description till the end, because this was nothing short of funny. i have had chile relleno around fifty times in my life, minimum. never, ever ever, have i seen a plate of chile relleno look like this. you need to picture a football sized shell of some white substance with a plate of melted cheese below it. seriously, it was bizarre and complete disgusting, dish was left completely untouched. i am unsure how the kitchen lets a dish leave looking like that, totally revolting. n nanyways, i am on my lonesome on this review, based on the fact there was an hour wait tonight on a sunday and you cannot even get into the parking lot. go figure. i will not be back.' The customer feels disappointment, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'so i finally went out and experienced this valley staple that so many recommended to me. my thoughts are summed up by the two star yelp description meh, i've experienced better. what am i missing here? this food is not very good. i guess if you like big portion's i do not , then that would be a positive note for this restaurant. n nmy companion and i ordered a few different menu items, including the chile relleno, a chimichanga and beef taco. let us start with the beef taco. the appearance actually looked good. crispy taco shell with colorful lettuce, tomato and cheese all over and the beef was decently cooked. unfortunately, the bottom of the taco had broken apart from the amount of oil, which make it hard to eat, but not bad. the chimichanga was huge and covered with what seemed like three different sauces, and way too much of all three. the chimi itself was not crunchy and totally lacking in flavor, most of it went un eaten. n ni left the chile relleno description till the end, because this was nothing short of funny. i have had chile relleno around fifty times in my life, minimum. never, ever ever, have i seen a plate of chile relleno look like this. you need to picture a football sized shell of some white substance with a plate of melted cheese below it. seriously, it was bizarre and complete disgusting, dish was left completely untouched. i am unsure how the kitchen lets a dish leave looking like that, totally revolting. n nanyways, i am on my lonesome on this review, based on the fact there was an hour wait tonight on a sunday and you cannot even get into the parking lot. go figure. i will not be back.' The customer feels disappointment, confusion, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on several key areas:

1. Food Quality: The customer mentions that the food lacked flavor, particularly in the chimichanga and chile relleno. We could consider improving our recipes, using higher quality ingredients, or adjusting cooking methods to enhance flavors.

2. Presentation: The customer found the chile relleno presentation unappealing and even disgusting. We could focus on improving the visual appeal of our dishes, ensuring they are well-arranged and aesthetically pleasing.

3. Oil Management: The customer noted that the beef taco was overly oily, making it difficult to eat."
2,"The noodles before the meal was good. Ordered from the Korean section, got a bowl of noodles floating in fishy, soupy cornstarch, no taste, but smelled fishy. BBQ ribs were soft, but seemed like bottled sauce was poured over the top right before serving. Very disappointed","the noodles before the meal was good. ordered from the korean section, got a bowl of noodles floating in fishy, soupy cornstarch, no taste, but smelled fishy. bbq ribs were soft, but seemed like bottled sauce was poured over the top right before serving. very disappointed","disappointment, neutral, annoyance","[INST] A customer left us a 2-star review: 'the noodles before the meal was good. ordered from the korean section, got a bowl of noodles floating in fishy, soupy cornstarch, no taste, but smelled fishy. bbq ribs were soft, but seemed like bottled sauce was poured over the top right before serving. very disappointed' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the noodles before the meal was good. ordered from the korean section, got a bowl of noodles floating in fishy, soupy cornstarch, no taste, but smelled fishy. bbq ribs were soft, but seemed like bottled sauce was poured over the top right before serving. very disappointed' The customer feels disappointment, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the poor quality of the meal and the fishy smell in the Korean noodles.
2. Offer a complimentary meal or a discount on their next visit to make up for the disappointing experience.
3. Investigate the issue with the Korean noodles to determine the cause and prevent it from happening again.
4. Ensure that the BBQ ribs are cooked in-house and not using bottled sauce.
5. Train staff on proper food preparation and presentation to ensure that meals are presented attractively and taste good.
6. Encourage feedback from customers to continuously improve our services."
2,"I really wanted to like this place because I have a soft spot for diners and dives (not so much drive ins). And this place has the traditional diner set up on the inside located in an area of town (the Melrose) that I'm really rooting for to turn into something truly special (it's already pretty cool). But, I just didn't like the food. I ordered the breakfast sandwich which was eggs, sausage and cheese on a croissant. The croissant was ehhh ok. The eggs/sausage/cheese was greasy and not very flavorful. It came with a side of potatoes which were also pretty m'eh. I'll give this one another shot at some point.","i really wanted to like this place because i have a soft spot for diners and dives not so much drive ins . and this place has the traditional diner set up on the inside located in an area of town the melrose that i'm really rooting for to turn into something truly special it's already pretty cool . but, i just didn't like the food. i ordered the breakfast sandwich which was eggs, sausage and cheese on a croissant. the croissant was ehhh ok. the eggs sausage cheese was greasy and not very flavorful. it came with a side of potatoes which were also pretty m'eh. i'll give this one another shot at some point.","disapproval, disappointment, annoyance","[INST] A customer left us a 2-star review: 'i really wanted to like this place because i have a soft spot for diners and dives not so much drive ins . and this place has the traditional diner set up on the inside located in an area of town the melrose that i'm really rooting for to turn into something truly special it's already pretty cool . but, i just didn't like the food. i ordered the breakfast sandwich which was eggs, sausage and cheese on a croissant. the croissant was ehhh ok. the eggs sausage cheese was greasy and not very flavorful. it came with a side of potatoes which were also pretty m'eh. i'll give this one another shot at some point.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i really wanted to like this place because i have a soft spot for diners and dives not so much drive ins . and this place has the traditional diner set up on the inside located in an area of town the melrose that i'm really rooting for to turn into something truly special it's already pretty cool . but, i just didn't like the food. i ordered the breakfast sandwich which was eggs, sausage and cheese on a croissant. the croissant was ehhh ok. the eggs sausage cheese was greasy and not very flavorful. it came with a side of potatoes which were also pretty m'eh. i'll give this one another shot at some point.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the quality and flavor of our food, particularly the breakfast sandwich. Here are some specific actions we can take:

1. Improve the quality of ingredients: Use fresher, higher-quality ingredients for our dishes, especially for the breakfast sandwich. This includes using better sausage, eggs, and cheese.

2. Reduce greasiness: Adjust cooking methods to reduce the greasiness of our dishes, especially the breakfast sandwich. This could involve using a lower heat or different cooking oil.

3. Enhance flavors: Add seasonings or sauces to our dishes to improve their flavor."
2,"The boss took us out to lunch for Administrative day at the Palms Restaurant.  I was really excited because I have never been before and always wanted to try their famous steaks.\n\nWe had a special business lunch menu. I chose the steak filets served with sauteed mushroom and onions, a side of Cesar Salad and New York Cheesecake.  \n\nFirst of all, I wasn't too joyful with the steak. The dark gravy sauce on the steaks lacked in flavor and I needed to add salt and pepper to my meat. I ordered mine medium and my steak was a little too warm on the cold side to eat. I don't know if it was because I was sitting under one of the hundreds of fans blowing into the tables, however it was pretty damn cold in there. \n\nThe salad dressing was kind of distasteful and the lettuce was a little welted.  The only thing that I really enjoyed and loved was my NY Cheesecake in which I am not even a fan of dessert but this cheesecake was really good served with homemade whip cream.  \n\nThe steaks that I have grilled at home was way better than that, so \nI don't think I will be coming back again.","the boss took us out to lunch for administrative day at the palms restaurant. i was really excited because i have never been before and always wanted to try their famous steaks. n nwe had a special business lunch menu. i chose the steak filets served with sauteed mushroom and onions, a side of cesar salad and new york cheesecake. n nfirst of all, i wasn't too joyful with the steak. the dark gravy sauce on the steaks lacked in flavor and i needed to add salt and pepper to my meat. i ordered mine medium and my steak was a little too warm on the cold side to eat. i don't know if it was because i was sitting under one of the hundreds of fans blowing into the tables, however it was pretty damn cold in there. n nthe salad dressing was kind of distasteful and the lettuce was a little welted. the only thing that i really enjoyed and loved was my ny cheesecake in which i am not even a fan of dessert but this cheesecake was really good served with homemade whip cream. n nthe steaks that i have grilled at home was way better than that, so ni don't think i will be coming back again.","excitement, neutral, curiosity","[INST] A customer left us a 2-star review: 'the boss took us out to lunch for administrative day at the palms restaurant. i was really excited because i have never been before and always wanted to try their famous steaks. n nwe had a special business lunch menu. i chose the steak filets served with sauteed mushroom and onions, a side of cesar salad and new york cheesecake. n nfirst of all, i wasn't too joyful with the steak. the dark gravy sauce on the steaks lacked in flavor and i needed to add salt and pepper to my meat. i ordered mine medium and my steak was a little too warm on the cold side to eat. i don't know if it was because i was sitting under one of the hundreds of fans blowing into the tables, however it was pretty damn cold in there. n nthe salad dressing was kind of distasteful and the lettuce was a little welted. the only thing that i really enjoyed and loved was my ny cheesecake in which i am not even a fan of dessert but this cheesecake was really good served with homemade whip cream. n nthe steaks that i have grilled at home was way better than that, so ni don't think i will be coming back again.' The customer feels excitement, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the boss took us out to lunch for administrative day at the palms restaurant. i was really excited because i have never been before and always wanted to try their famous steaks. n nwe had a special business lunch menu. i chose the steak filets served with sauteed mushroom and onions, a side of cesar salad and new york cheesecake. n nfirst of all, i wasn't too joyful with the steak. the dark gravy sauce on the steaks lacked in flavor and i needed to add salt and pepper to my meat. i ordered mine medium and my steak was a little too warm on the cold side to eat. i don't know if it was because i was sitting under one of the hundreds of fans blowing into the tables, however it was pretty damn cold in there. n nthe salad dressing was kind of distasteful and the lettuce was a little welted. the only thing that i really enjoyed and loved was my ny cheesecake in which i am not even a fan of dessert but this cheesecake was really good served with homemade whip cream. n nthe steaks that i have grilled at home was way better than that, so ni don't think i will be coming back again.' The customer feels excitement, neutral, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance the flavor of the steak sauce: The customer felt that the sauce lacked flavor and needed to add salt and pepper. We could consider adjusting the recipe or sourcing higher-quality ingredients.

2. Ensure consistent cooking: The customer's steak was too warm on the cold side. To address this, we can ensure that our kitchen staff is properly trained in cooking techniques and that they are using accurate cooking temperatures.

3. Improve the dining environment: The customer mentioned that it was cold in the restaurant, which may have affected their overall experience."
2,"On the positive side, the food was good and our waiter was very good. However, the food and wine was way overpriced. I noticed a few bottles that I am familiar with that were twice as much as other restaurants. While the food was good, it was a $35 steak, not a $55 steak. One other thing to mention is the ambiance. I marveled at the decorations and fixtures as they are going after an upscale cafeteria. -Strange. The floor, walls, and ceilings are obviously meant to reflect sound and not absorb  it. It was a loud scene even though it was not full. I would only go back again if I was staying at the Palms, did not want to go far, I did not want to talk to or hear the people I was with, and the meal was comped.","on the positive side, the food was good and our waiter was very good. however, the food and wine was way overpriced. i noticed a few bottles that i am familiar with that were twice as much as other restaurants. while the food was good, it was a 35 steak, not a 55 steak. one other thing to mention is the ambiance. i marveled at the decorations and fixtures as they are going after an upscale cafeteria. strange. the floor, walls, and ceilings are obviously meant to reflect sound and not absorb it. it was a loud scene even though it was not full. i would only go back again if i was staying at the palms, did not want to go far, i did not want to talk to or hear the people i was with, and the meal was comped.","admiration, realization, approval","[INST] A customer left us a 2-star review: 'on the positive side, the food was good and our waiter was very good. however, the food and wine was way overpriced. i noticed a few bottles that i am familiar with that were twice as much as other restaurants. while the food was good, it was a 35 steak, not a 55 steak. one other thing to mention is the ambiance. i marveled at the decorations and fixtures as they are going after an upscale cafeteria. strange. the floor, walls, and ceilings are obviously meant to reflect sound and not absorb it. it was a loud scene even though it was not full. i would only go back again if i was staying at the palms, did not want to go far, i did not want to talk to or hear the people i was with, and the meal was comped.' The customer feels admiration, realization, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'on the positive side, the food was good and our waiter was very good. however, the food and wine was way overpriced. i noticed a few bottles that i am familiar with that were twice as much as other restaurants. while the food was good, it was a 35 steak, not a 55 steak. one other thing to mention is the ambiance. i marveled at the decorations and fixtures as they are going after an upscale cafeteria. strange. the floor, walls, and ceilings are obviously meant to reflect sound and not absorb it. it was a loud scene even though it was not full. i would only go back again if i was staying at the palms, did not want to go far, i did not want to talk to or hear the people i was with, and the meal was comped.' The customer feels admiration, realization, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Pricing: Review the pricing of your food and wine offerings, ensuring they are competitive with other restaurants in the area. Consider offering specials or discounts to attract customers.

2. Ambiance: Investigate ways to improve the acoustics in your restaurant, such as adding sound-absorbing materials to the walls, floors, and ceilings. Consider a more subdued decor that creates a more intimate and quiet atmosphere.

3. Menu transparency: Clearly indicate the quality and origin of the ingredients used in your dishes, so customers can understand the value they are receiving."
2,"The food was below the standard I expect for a mom & pop breakfast joint. I had steak and eggs. Although the steak was tender, it was poorly seasoned - even A1 didn't make it tasty. The eggs were bland as hell and don't get me started on the \""ranch\"" potatoes. If I go to a mom & pop for breakfast I want real potatoes not frozen packaged potato squares. They were simply dismal. The waitress was nice though.","the food was below the standard i expect for a mom pop breakfast joint. i had steak and eggs. although the steak was tender, it was poorly seasoned even a1 didn't make it tasty. the eggs were bland as hell and don't get me started on the ranch potatoes. if i go to a mom pop for breakfast i want real potatoes not frozen packaged potato squares. they were simply dismal. the waitress was nice though.","annoyance, disappointment, neutral","[INST] A customer left us a 2-star review: 'the food was below the standard i expect for a mom pop breakfast joint. i had steak and eggs. although the steak was tender, it was poorly seasoned even a1 didn't make it tasty. the eggs were bland as hell and don't get me started on the ranch potatoes. if i go to a mom pop for breakfast i want real potatoes not frozen packaged potato squares. they were simply dismal. the waitress was nice though.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the food was below the standard i expect for a mom pop breakfast joint. i had steak and eggs. although the steak was tender, it was poorly seasoned even a1 didn't make it tasty. the eggs were bland as hell and don't get me started on the ranch potatoes. if i go to a mom pop for breakfast i want real potatoes not frozen packaged potato squares. they were simply dismal. the waitress was nice though.' The customer feels annoyance, disappointment, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance seasoning of dishes, particularly the steak and eggs, to meet the customer's expectations.
2. Offer real, freshly prepared potatoes instead of frozen packaged potato squares for the ranch potatoes.
3. Ensure consistency in the quality of food, particularly in terms of taste and presentation.
4. Provide clear communication about the ingredients and preparation methods of dishes, so customers can make informed choices.
5. Train staff to offer suggestions and recommendations based on the customer's preferences and dietary restrictions."
2,"Went to Raising Canes today. First I have to say the place was clean and the staff was nice. I had  the Box which consisted of 4 chicken fingers, fries, coleslaw ,toast and drink. The chicken was hot and not too greasy and seemed pretty fresh, but bland bland and more bland !! The sauce was okay but no real spice or flavor, need more choices in sauces, fries soggy not fresh, frozen and not cooked well, coleslaw out of a box not fresh. In my opinion it was very expensive for the quality of food. Won't be back.","went to raising canes today. first i have to say the place was clean and the staff was nice. i had the box which consisted of 4 chicken fingers, fries, coleslaw ,toast and drink. the chicken was hot and not too greasy and seemed pretty fresh, but bland bland and more bland !! the sauce was okay but no real spice or flavor, need more choices in sauces, fries soggy not fresh, frozen and not cooked well, coleslaw out of a box not fresh. in my opinion it was very expensive for the quality of food. won't be back.","neutral, approval, disapproval","[INST] A customer left us a 2-star review: 'went to raising canes today. first i have to say the place was clean and the staff was nice. i had the box which consisted of 4 chicken fingers, fries, coleslaw ,toast and drink. the chicken was hot and not too greasy and seemed pretty fresh, but bland bland and more bland !! the sauce was okay but no real spice or flavor, need more choices in sauces, fries soggy not fresh, frozen and not cooked well, coleslaw out of a box not fresh. in my opinion it was very expensive for the quality of food. won't be back.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'went to raising canes today. first i have to say the place was clean and the staff was nice. i had the box which consisted of 4 chicken fingers, fries, coleslaw ,toast and drink. the chicken was hot and not too greasy and seemed pretty fresh, but bland bland and more bland !! the sauce was okay but no real spice or flavor, need more choices in sauces, fries soggy not fresh, frozen and not cooked well, coleslaw out of a box not fresh. in my opinion it was very expensive for the quality of food. won't be back.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Raising Canes, consider the following suggestions:

1. Enhance the flavor of the chicken by adjusting the seasoning or marinade.
2. Offer a wider variety of sauces to cater to different taste preferences.
3. Improve the quality and freshness of the fries by using fresh ingredients and adjusting the cooking process.
4. Make the coleslaw in-house instead of using pre-made mixes.
5. Consider adjusting the pricing to better reflect the quality of the food offered.
6. Train staff to provide excellent customer service and engage with customers to understand their preferences and feedback."
2,I was really looking forward to getting pizza from here as I've had it before and it was good.  So after looking at the menu I decided on a pie with two toppings sun-dried tomato's and hatch green chili's.  I ordered around 730pm and figured about a 30-40 minute wait.  At 840pm still had no pizza so I called and asked what the issue was.  Just then the driver called and asked for directions to my house.  I got the pie close to 9pm and the Pepsi was not really cold and the pie was far from hot.  So based on this experience a two star review because the pizza was good but for bad delivery and high cost for the poor service.,i was really looking forward to getting pizza from here as i've had it before and it was good. so after looking at the menu i decided on a pie with two toppings sun dried tomato's and hatch green chili's. i ordered around 730pm and figured about a 30 40 minute wait. at 840pm still had no pizza so i called and asked what the issue was. just then the driver called and asked for directions to my house. i got the pie close to 9pm and the pepsi was not really cold and the pie was far from hot. so based on this experience a two star review because the pizza was good but for bad delivery and high cost for the poor service.,"admiration, joy, approval","[INST] A customer left us a 2-star review: 'i was really looking forward to getting pizza from here as i've had it before and it was good. so after looking at the menu i decided on a pie with two toppings sun dried tomato's and hatch green chili's. i ordered around 730pm and figured about a 30 40 minute wait. at 840pm still had no pizza so i called and asked what the issue was. just then the driver called and asked for directions to my house. i got the pie close to 9pm and the pepsi was not really cold and the pie was far from hot. so based on this experience a two star review because the pizza was good but for bad delivery and high cost for the poor service.' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i was really looking forward to getting pizza from here as i've had it before and it was good. so after looking at the menu i decided on a pie with two toppings sun dried tomato's and hatch green chili's. i ordered around 730pm and figured about a 30 40 minute wait. at 840pm still had no pizza so i called and asked what the issue was. just then the driver called and asked for directions to my house. i got the pie close to 9pm and the pepsi was not really cold and the pie was far from hot. so based on this experience a two star review because the pizza was good but for bad delivery and high cost for the poor service.' The customer feels admiration, joy, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Timeliness: Ensure pizzas are delivered in a timely manner. Aim for delivery within 30-40 minutes of the order, as stated in the review.

2. Communication: Improve communication with customers about the status of their orders. Keep them updated on the preparation and delivery process.

3. Quality of food: Maintain the quality of the pizza, particularly the temperature and freshness of the toppings and drinks.

4. Driver efficiency: Ensure drivers are aware of their delivery routes and have clear instructions for finding customers' homes."
2,"Free soda beverages which is nice, but that was the only real positive I experienced here.  Was incredibly smokey inside (even for a casino) and coming home doused in smoke wasn't too pleasant.  \n\nAnother minor annoyance was upon sighing up for the awards program, which we were generously given $10 of free slot play, were only to be used on certain crown-marked slot machines.  These machines were few and far between and usually were being utilized by people who didn't appear to be stepping any time soon. \n\nOverall, probably my least favorite casino Ive visited in the Phoenix-area.  I wont sat I wont ever go back, but I wont be making the trip out there any time soon.","free soda beverages which is nice, but that was the only real positive i experienced here. was incredibly smokey inside even for a casino and coming home doused in smoke wasn't too pleasant. n nanother minor annoyance was upon sighing up for the awards program, which we were generously given 10 of free slot play, were only to be used on certain crown marked slot machines. these machines were few and far between and usually were being utilized by people who didn't appear to be stepping any time soon. n noverall, probably my least favorite casino ive visited in the phoenix area. i wont sat i wont ever go back, but i wont be making the trip out there any time soon.","annoyance, disapproval, disappointment","[INST] A customer left us a 2-star review: 'free soda beverages which is nice, but that was the only real positive i experienced here. was incredibly smokey inside even for a casino and coming home doused in smoke wasn't too pleasant. n nanother minor annoyance was upon sighing up for the awards program, which we were generously given 10 of free slot play, were only to be used on certain crown marked slot machines. these machines were few and far between and usually were being utilized by people who didn't appear to be stepping any time soon. n noverall, probably my least favorite casino ive visited in the phoenix area. i wont sat i wont ever go back, but i wont be making the trip out there any time soon.' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'free soda beverages which is nice, but that was the only real positive i experienced here. was incredibly smokey inside even for a casino and coming home doused in smoke wasn't too pleasant. n nanother minor annoyance was upon sighing up for the awards program, which we were generously given 10 of free slot play, were only to be used on certain crown marked slot machines. these machines were few and far between and usually were being utilized by people who didn't appear to be stepping any time soon. n noverall, probably my least favorite casino ive visited in the phoenix area. i wont sat i wont ever go back, but i wont be making the trip out there any time soon.' The customer feels annoyance, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following issues:

1. Smoke Management: Improve ventilation and air filtration systems to reduce smoke inside the casino, ensuring a more comfortable environment for all guests.

2. Signage and Availability of Slot Machines: Clearly mark and increase the number of slot machines that can be used with the free slot play rewards, and ensure their availability for guests.

3. Awards Program Usability: Simplify the awards program and make it more user-friendly, with clear instructions on how to use the free slot play rewards and where they can be used."
2,"This update is for breakfast only............  I have had breakfast here many times over the years and it has been great AND a good value.   I admit to only ordering eggs and omelets though.  I also haven't been to breakfast here for at least 6 months.\n\nThis AM i woke up and wanted french toast.   I knew that Davio's had french toast so it was the only place i wanted to go.  We were the first to be in the restaurant at 8:15 on Sunday AM.  The waitress was friendly and prompt, bringing water and taking our order w/i 5 minutes.  I couldn't wait.\n\nOur food arrived 15-20 minutes later.   The egg dish was fine.  The french toast was horrible.   The 2 pieces were very cool (temp)  with a chunk of icy butter on top.  I could neither melt or smash the butter....the toast  was no help.   I pushed the butter aside and poured on syrup.  \n\nThe cold toast was dry and chewy.  I looked to see if there was any egg on it...the only way I could tell was by the ever so slight cinnamon taste.  Couldn't see anything nor taste any egg.   Fortunately I order 50 cents worth of walnuts to eat.   I did not eat 75% of the toast.\n\nWaitress asked if I wanted anew one.  I declined because it took so long to get this one!\n\nI don't know if I will return for breakfast..............","this update is for breakfast only............ i have had breakfast here many times over the years and it has been great and a good value. i admit to only ordering eggs and omelets though. i also haven't been to breakfast here for at least 6 months. n nthis am i woke up and wanted french toast. i knew that davio's had french toast so it was the only place i wanted to go. we were the first to be in the restaurant at 8 15 on sunday am. the waitress was friendly and prompt, bringing water and taking our order w i 5 minutes. i couldn't wait. n nour food arrived 15 20 minutes later. the egg dish was fine. the french toast was horrible. the 2 pieces were very cool temp with a chunk of icy butter on top. i could neither melt or smash the butter....the toast was no help. i pushed the butter aside and poured on syrup. n nthe cold toast was dry and chewy. i looked to see if there was any egg on it...the only way i could tell was by the ever so slight cinnamon taste. couldn't see anything nor taste any egg. fortunately i order 50 cents worth of walnuts to eat. i did not eat 75 of the toast. n nwaitress asked if i wanted anew one. i declined because it took so long to get this one! n ni don't know if i will return for breakfast..............","admiration, excitement, neutral","[INST] A customer left us a 2-star review: 'this update is for breakfast only............ i have had breakfast here many times over the years and it has been great and a good value. i admit to only ordering eggs and omelets though. i also haven't been to breakfast here for at least 6 months. n nthis am i woke up and wanted french toast. i knew that davio's had french toast so it was the only place i wanted to go. we were the first to be in the restaurant at 8 15 on sunday am. the waitress was friendly and prompt, bringing water and taking our order w i 5 minutes. i couldn't wait. n nour food arrived 15 20 minutes later. the egg dish was fine. the french toast was horrible. the 2 pieces were very cool temp with a chunk of icy butter on top. i could neither melt or smash the butter....the toast was no help. i pushed the butter aside and poured on syrup. n nthe cold toast was dry and chewy. i looked to see if there was any egg on it...the only way i could tell was by the ever so slight cinnamon taste. couldn't see anything nor taste any egg. fortunately i order 50 cents worth of walnuts to eat. i did not eat 75 of the toast. n nwaitress asked if i wanted anew one. i declined because it took so long to get this one! n ni don't know if i will return for breakfast..............' The customer feels admiration, excitement, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this update is for breakfast only............ i have had breakfast here many times over the years and it has been great and a good value. i admit to only ordering eggs and omelets though. i also haven't been to breakfast here for at least 6 months. n nthis am i woke up and wanted french toast. i knew that davio's had french toast so it was the only place i wanted to go. we were the first to be in the restaurant at 8 15 on sunday am. the waitress was friendly and prompt, bringing water and taking our order w i 5 minutes. i couldn't wait. n nour food arrived 15 20 minutes later. the egg dish was fine. the french toast was horrible. the 2 pieces were very cool temp with a chunk of icy butter on top. i could neither melt or smash the butter....the toast was no help. i pushed the butter aside and poured on syrup. n nthe cold toast was dry and chewy. i looked to see if there was any egg on it...the only way i could tell was by the ever so slight cinnamon taste. couldn't see anything nor taste any egg. fortunately i order 50 cents worth of walnuts to eat. i did not eat 75 of the toast. n nwaitress asked if i wanted anew one. i declined because it took so long to get this one! n ni don't know if i will return for breakfast..............' The customer feels admiration, excitement, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Menu Clarity: Ensure that the menu clearly indicates which items are available for breakfast, lunch, and dinner. This will help prevent confusion about the availability of certain dishes.

2. Consistency in Quality: Improve the quality of the French toast, ensuring it is consistently warm and well-prepared. This includes proper handling of butter to prevent it from being icy.

3. Timeliness: Reduce the wait time for food delivery, especially for customers who order dishes that may take longer to prepare."
2,"This place is simply okay.  It's usually busy, especially for breakfast on the weekends, but I believe that is because there is a lack of options in town.  Nothing here is awful, but it's just not that good either.  Meh.","this place is simply okay. it's usually busy, especially for breakfast on the weekends, but i believe that is because there is a lack of options in town. nothing here is awful, but it's just not that good either. meh.","annoyance, disgust, disapproval","[INST] A customer left us a 2-star review: 'this place is simply okay. it's usually busy, especially for breakfast on the weekends, but i believe that is because there is a lack of options in town. nothing here is awful, but it's just not that good either. meh.' The customer feels annoyance, disgust, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this place is simply okay. it's usually busy, especially for breakfast on the weekends, but i believe that is because there is a lack of options in town. nothing here is awful, but it's just not that good either. meh.' The customer feels annoyance, disgust, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, consider the following steps:

1. Acknowledge their feedback: Respond to the review, thanking them for their feedback and expressing your appreciation for their patronage.

2. Address specific issues: Address the points made in the review, such as the lack of options and the quality of the food. Consider offering new menu items or improving the variety of options available.

3. Improve service: Train staff to provide friendly, attentive, and efficient service, especially during busy periods like weekends."
2,"It was my first time at TAO beach and I must admit, I was VERY disappointed! The music that they played wasn't as hyped up as it was supposed to be, it smelled like poo the whole entire time, and there weren't a lot of good looking people around! A lot of people there looked like hot messes; it's definitely something you see straight out of Jersey Shore! Plus, the pool is so small; I am a tiny girl and even I had a hard time trying to squeeze in!\n\nHowever, regardless of TAO beach, what I can tell you fellow Yelpers is to check pool/tanning area outside TAO. People out there are much more friendly, compared to TAO beach, and plus it's more classier! If you are the type that wished that they were a part of the TAO beach party because of the loud hype, you can certainly still party out in the pool area if you are tipsy because it's VEGAS.","it was my first time at tao beach and i must admit, i was very disappointed! the music that they played wasn't as hyped up as it was supposed to be, it smelled like poo the whole entire time, and there weren't a lot of good looking people around! a lot of people there looked like hot messes it's definitely something you see straight out of jersey shore! plus, the pool is so small i am a tiny girl and even i had a hard time trying to squeeze in! n nhowever, regardless of tao beach, what i can tell you fellow yelpers is to check pool tanning area outside tao. people out there are much more friendly, compared to tao beach, and plus it's more classier! if you are the type that wished that they were a part of the tao beach party because of the loud hype, you can certainly still party out in the pool area if you are tipsy because it's vegas.","disappointment, annoyance, disapproval","[INST] A customer left us a 2-star review: 'it was my first time at tao beach and i must admit, i was very disappointed! the music that they played wasn't as hyped up as it was supposed to be, it smelled like poo the whole entire time, and there weren't a lot of good looking people around! a lot of people there looked like hot messes it's definitely something you see straight out of jersey shore! plus, the pool is so small i am a tiny girl and even i had a hard time trying to squeeze in! n nhowever, regardless of tao beach, what i can tell you fellow yelpers is to check pool tanning area outside tao. people out there are much more friendly, compared to tao beach, and plus it's more classier! if you are the type that wished that they were a part of the tao beach party because of the loud hype, you can certainly still party out in the pool area if you are tipsy because it's vegas.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'it was my first time at tao beach and i must admit, i was very disappointed! the music that they played wasn't as hyped up as it was supposed to be, it smelled like poo the whole entire time, and there weren't a lot of good looking people around! a lot of people there looked like hot messes it's definitely something you see straight out of jersey shore! plus, the pool is so small i am a tiny girl and even i had a hard time trying to squeeze in! n nhowever, regardless of tao beach, what i can tell you fellow yelpers is to check pool tanning area outside tao. people out there are much more friendly, compared to tao beach, and plus it's more classier! if you are the type that wished that they were a part of the tao beach party because of the loud hype, you can certainly still party out in the pool area if you are tipsy because it's vegas.' The customer feels disappointment, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Tao Beach, consider the following steps:

1. Enhance the music selection to better meet customer expectations for a ""hyped up"" atmosphere.
2. Address any potential odor issues promptly to ensure a pleasant environment for all guests.
3. Increase the number of attractive individuals working or visiting the beach to improve the overall aesthetic.
4. Expand the pool size to accommodate a wider range of guests, especially smaller individuals who may find it difficult to squeeze in.
5. Encourage friendliness and professionalism among staff members to create a more welcoming atmosphere."
2,"I have wanted to go to the Rao's in NYC for about twenty years.... So I tried the Vegas location and all I have to say is, Wow what mediocre food you have !! I started off with a salad that was fresh and delicious 5 stars.... Then my spaghetti bolognese came and it was sooooo bland way to much basil.... Like wtf are you thinking amount of basil. I  had to cover the entire thing is cheese just to get it down. PS they gave me boxed spaghetti for over $30 a plate I should be getting home made pasta. I tried the meatballs as well ...... They where ok, maybe if i grew up in ohio I might think this was a good meatball..... The only thing they had going was clearly thy had spent some time in sauce so they where tender. I have to say take your money and go to Lavo much better italian food.","i have wanted to go to the rao's in nyc for about twenty years.... so i tried the vegas location and all i have to say is, wow what mediocre food you have !! i started off with a salad that was fresh and delicious 5 stars.... then my spaghetti bolognese came and it was sooooo bland way to much basil.... like wtf are you thinking amount of basil. i had to cover the entire thing is cheese just to get it down. ps they gave me boxed spaghetti for over 30 a plate i should be getting home made pasta. i tried the meatballs as well ...... they where ok, maybe if i grew up in ohio i might think this was a good meatball..... the only thing they had going was clearly thy had spent some time in sauce so they where tender. i have to say take your money and go to lavo much better italian food.","disappointment, annoyance, admiration","[INST] A customer left us a 2-star review: 'i have wanted to go to the rao's in nyc for about twenty years.... so i tried the vegas location and all i have to say is, wow what mediocre food you have !! i started off with a salad that was fresh and delicious 5 stars.... then my spaghetti bolognese came and it was sooooo bland way to much basil.... like wtf are you thinking amount of basil. i had to cover the entire thing is cheese just to get it down. ps they gave me boxed spaghetti for over 30 a plate i should be getting home made pasta. i tried the meatballs as well ...... they where ok, maybe if i grew up in ohio i might think this was a good meatball..... the only thing they had going was clearly thy had spent some time in sauce so they where tender. i have to say take your money and go to lavo much better italian food.' The customer feels disappointment, annoyance, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i have wanted to go to the rao's in nyc for about twenty years.... so i tried the vegas location and all i have to say is, wow what mediocre food you have !! i started off with a salad that was fresh and delicious 5 stars.... then my spaghetti bolognese came and it was sooooo bland way to much basil.... like wtf are you thinking amount of basil. i had to cover the entire thing is cheese just to get it down. ps they gave me boxed spaghetti for over 30 a plate i should be getting home made pasta. i tried the meatballs as well ...... they where ok, maybe if i grew up in ohio i might think this was a good meatball..... the only thing they had going was clearly thy had spent some time in sauce so they where tender. i have to say take your money and go to lavo much better italian food.' The customer feels disappointment, annoyance, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Rao's Vegas location, consider the following steps:

1. Address the basil issue: Adjust the recipe for spaghetti bolognese to reduce the amount of basil used, ensuring a more balanced flavor.

2. Upgrade the pasta: Offer homemade pasta instead of boxed pasta for the main dishes, especially at higher price points.

3. Enhance the meatballs: Improve the meatball recipe to cater to a wider audience, focusing on a more refined flavor profile that goes beyond regional preferences."
2,I've been to this restaurant a few times now the first time was a good experience fast sitting no wait for drinks and not a long wait for food. The second time not so good I went on 4th. of July and it wasn't busy at all maybe 5 or 6 tables with people and 4 waitresses. So services should of been fast so you would think. We order our sons food first being 4 he has a small attention span when it comes to restaurants and places a like. After we order him eggs and toast we were told the waitress would come back in a few to get my wife and I's order. Well a few minutes turned in to 15 -20 minutes. After all that wait time a completely different waitresses took our order because the first one didn't seem to enthused to be a work. Granted it was the 4th of July but it was the afternoon. I order the chicken parm sub was way over salted just not good was ok though. If I was you I would skip this and head somewhere else. Granted the food is good but service not so good.,i've been to this restaurant a few times now the first time was a good experience fast sitting no wait for drinks and not a long wait for food. the second time not so good i went on 4th. of july and it wasn't busy at all maybe 5 or 6 tables with people and 4 waitresses. so services should of been fast so you would think. we order our sons food first being 4 he has a small attention span when it comes to restaurants and places a like. after we order him eggs and toast we were told the waitress would come back in a few to get my wife and i's order. well a few minutes turned in to 15 20 minutes. after all that wait time a completely different waitresses took our order because the first one didn't seem to enthused to be a work. granted it was the 4th of july but it was the afternoon. i order the chicken parm sub was way over salted just not good was ok though. if i was you i would skip this and head somewhere else. granted the food is good but service not so good.,"disappointment, neutral, admiration","[INST] A customer left us a 2-star review: 'i've been to this restaurant a few times now the first time was a good experience fast sitting no wait for drinks and not a long wait for food. the second time not so good i went on 4th. of july and it wasn't busy at all maybe 5 or 6 tables with people and 4 waitresses. so services should of been fast so you would think. we order our sons food first being 4 he has a small attention span when it comes to restaurants and places a like. after we order him eggs and toast we were told the waitress would come back in a few to get my wife and i's order. well a few minutes turned in to 15 20 minutes. after all that wait time a completely different waitresses took our order because the first one didn't seem to enthused to be a work. granted it was the 4th of july but it was the afternoon. i order the chicken parm sub was way over salted just not good was ok though. if i was you i would skip this and head somewhere else. granted the food is good but service not so good.' The customer feels disappointment, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i've been to this restaurant a few times now the first time was a good experience fast sitting no wait for drinks and not a long wait for food. the second time not so good i went on 4th. of july and it wasn't busy at all maybe 5 or 6 tables with people and 4 waitresses. so services should of been fast so you would think. we order our sons food first being 4 he has a small attention span when it comes to restaurants and places a like. after we order him eggs and toast we were told the waitress would come back in a few to get my wife and i's order. well a few minutes turned in to 15 20 minutes. after all that wait time a completely different waitresses took our order because the first one didn't seem to enthused to be a work. granted it was the 4th of july but it was the afternoon. i order the chicken parm sub was way over salted just not good was ok though. if i was you i would skip this and head somewhere else. granted the food is good but service not so good.' The customer feels disappointment, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Consistent service: Ensure that all waitstaff are attentive and responsive to customer needs, especially during busy periods.

2. Timely service: Reduce wait times for food orders, especially for customers with children who have short attention spans.

3. Communication: Improve communication between waitstaff, ensuring that orders are correctly taken and delivered to the kitchen.

4. Food preparation: Address the issue of over-salting dishes, ensuring that food is seasoned appropriately to meet customer preferences."
2,"I just spent a few minutes wiping away the polish under my nails after getting my nails done  This place is just below average. My nail technician was not too friendly. After saying I wanted a polish change, she asked if I wanted a pedicure. Ummm, no thanks. Then while doing my nails, she asked if I wanted my eyebrows done. Ummm, no thanks. Guess that's par for the course. Overall, this place wasn't great. Nothing great, nothing too bad. Just a little sloppy.","i just spent a few minutes wiping away the polish under my nails after getting my nails done this place is just below average. my nail technician was not too friendly. after saying i wanted a polish change, she asked if i wanted a pedicure. ummm, no thanks. then while doing my nails, she asked if i wanted my eyebrows done. ummm, no thanks. guess that's par for the course. overall, this place wasn't great. nothing great, nothing too bad. just a little sloppy.","disappointment, disapproval, annoyance","[INST] A customer left us a 2-star review: 'i just spent a few minutes wiping away the polish under my nails after getting my nails done this place is just below average. my nail technician was not too friendly. after saying i wanted a polish change, she asked if i wanted a pedicure. ummm, no thanks. then while doing my nails, she asked if i wanted my eyebrows done. ummm, no thanks. guess that's par for the course. overall, this place wasn't great. nothing great, nothing too bad. just a little sloppy.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i just spent a few minutes wiping away the polish under my nails after getting my nails done this place is just below average. my nail technician was not too friendly. after saying i wanted a polish change, she asked if i wanted a pedicure. ummm, no thanks. then while doing my nails, she asked if i wanted my eyebrows done. ummm, no thanks. guess that's par for the course. overall, this place wasn't great. nothing great, nothing too bad. just a little sloppy.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Training for staff: Ensure our nail technicians are well-versed in the services they offer and understand the importance of asking relevant questions to meet the customer's needs.

2. Attentiveness: Improve staff's attentiveness and friendliness towards customers. A warm and welcoming demeanor can greatly enhance the overall experience.

3. Communication: Enhance communication skills to avoid misunderstandings or confusion. This includes actively listening to the customer's requests and providing clear explanations of the services offered."
2,"Kazu... AH! Where do I start. I was EPICALLY disappointed. Maybe I was expecting a lot. Maybe that's why. \n\nFirst things first. Service was bad. We were just starting with our appetizers and they had already brought our mains. We felt as if we were being kicked out, even though there wasn't even a line at the door. The beef carpaccio was very good and tasty, the ingredients in everything were all fresh, but the Shrimp burger was basically a shrimp patty with A LOT of mayo. Nothing spectacular really. And the salmon tuna sashimi bowl was such a waste of great fish. Such tasty pices of heaven mixed with lettuce and other crudities. Hardly any dressing. Needless to say, it wasn't spectacular either. Add to that a crowded tiny hole, a not so welcoming atmosphere, and a relatively high bill. \nAll in all, has INCREDIBLE unexplored potential --  Don't go there expecting a feast - the place is definitely OVERRATED.","kazu... ah! where do i start. i was epically disappointed. maybe i was expecting a lot. maybe that's why. n nfirst things first. service was bad. we were just starting with our appetizers and they had already brought our mains. we felt as if we were being kicked out, even though there wasn't even a line at the door. the beef carpaccio was very good and tasty, the ingredients in everything were all fresh, but the shrimp burger was basically a shrimp patty with a lot of mayo. nothing spectacular really. and the salmon tuna sashimi bowl was such a waste of great fish. such tasty pices of heaven mixed with lettuce and other crudities. hardly any dressing. needless to say, it wasn't spectacular either. add to that a crowded tiny hole, a not so welcoming atmosphere, and a relatively high bill. nall in all, has incredible unexplored potential don't go there expecting a feast the place is definitely overrated.","disappointment, disapproval, annoyance","[INST] A customer left us a 2-star review: 'kazu... ah! where do i start. i was epically disappointed. maybe i was expecting a lot. maybe that's why. n nfirst things first. service was bad. we were just starting with our appetizers and they had already brought our mains. we felt as if we were being kicked out, even though there wasn't even a line at the door. the beef carpaccio was very good and tasty, the ingredients in everything were all fresh, but the shrimp burger was basically a shrimp patty with a lot of mayo. nothing spectacular really. and the salmon tuna sashimi bowl was such a waste of great fish. such tasty pices of heaven mixed with lettuce and other crudities. hardly any dressing. needless to say, it wasn't spectacular either. add to that a crowded tiny hole, a not so welcoming atmosphere, and a relatively high bill. nall in all, has incredible unexplored potential don't go there expecting a feast the place is definitely overrated.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'kazu... ah! where do i start. i was epically disappointed. maybe i was expecting a lot. maybe that's why. n nfirst things first. service was bad. we were just starting with our appetizers and they had already brought our mains. we felt as if we were being kicked out, even though there wasn't even a line at the door. the beef carpaccio was very good and tasty, the ingredients in everything were all fresh, but the shrimp burger was basically a shrimp patty with a lot of mayo. nothing spectacular really. and the salmon tuna sashimi bowl was such a waste of great fish. such tasty pices of heaven mixed with lettuce and other crudities. hardly any dressing. needless to say, it wasn't spectacular either. add to that a crowded tiny hole, a not so welcoming atmosphere, and a relatively high bill. nall in all, has incredible unexplored potential don't go there expecting a feast the place is definitely overrated.' The customer feels disappointment, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Service: Ensure that staff are trained to provide attentive and timely service. Servers should be aware of the pace of the meal and adjust the timing of courses accordingly.

2. Menu Clarification: Clarify the menu items, especially those that may not be traditional or well-known. Provide detailed descriptions of dishes, including ingredients and preparation methods.

3. Presentation: Pay attention to the presentation of dishes, ensuring that they are visually appealing and well-balanced.

4. Atmosphere: Enhance the atmosphere by creating a welcoming and comfortable environment."
2,"So much on the menu here is just too needlessly expensive. Another victim of the \""Hey it's Vegas, charge 75% more than that would cost anywhere else\"" mentality. In my opinion, you're better off hogging as many free chips as you can (the three salsas were well liked by everyone) and ordering a salad. That formula should get you full enough while being budget friendly. The salad I got was the Watercross, Avocado and Orange salad. It was delicious once I got rid of the avocado. It came with three bacon-wrapped dates stuffed with chorizo and blue cheese that created a flavor fiesta in my mouth. We had a nice outdoor table on a patio that overlooked the impressive Mandalay Bay pool. The restaurant is tucked in the very back of Mandalay Bay like it's some kind of ugly duckling.","so much on the menu here is just too needlessly expensive. another victim of the hey it's vegas, charge 75 more than that would cost anywhere else mentality. in my opinion, you're better off hogging as many free chips as you can the three salsas were well liked by everyone and ordering a salad. that formula should get you full enough while being budget friendly. the salad i got was the watercross, avocado and orange salad. it was delicious once i got rid of the avocado. it came with three bacon wrapped dates stuffed with chorizo and blue cheese that created a flavor fiesta in my mouth. we had a nice outdoor table on a patio that overlooked the impressive mandalay bay pool. the restaurant is tucked in the very back of mandalay bay like it's some kind of ugly duckling.","admiration, approval, neutral","[INST] A customer left us a 2-star review: 'so much on the menu here is just too needlessly expensive. another victim of the hey it's vegas, charge 75 more than that would cost anywhere else mentality. in my opinion, you're better off hogging as many free chips as you can the three salsas were well liked by everyone and ordering a salad. that formula should get you full enough while being budget friendly. the salad i got was the watercross, avocado and orange salad. it was delicious once i got rid of the avocado. it came with three bacon wrapped dates stuffed with chorizo and blue cheese that created a flavor fiesta in my mouth. we had a nice outdoor table on a patio that overlooked the impressive mandalay bay pool. the restaurant is tucked in the very back of mandalay bay like it's some kind of ugly duckling.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'so much on the menu here is just too needlessly expensive. another victim of the hey it's vegas, charge 75 more than that would cost anywhere else mentality. in my opinion, you're better off hogging as many free chips as you can the three salsas were well liked by everyone and ordering a salad. that formula should get you full enough while being budget friendly. the salad i got was the watercross, avocado and orange salad. it was delicious once i got rid of the avocado. it came with three bacon wrapped dates stuffed with chorizo and blue cheese that created a flavor fiesta in my mouth. we had a nice outdoor table on a patio that overlooked the impressive mandalay bay pool. the restaurant is tucked in the very back of mandalay bay like it's some kind of ugly duckling.' The customer feels admiration, approval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address pricing concerns: Review the pricing of items on the menu, particularly those that are perceived as overpriced, and consider adjusting them to be more competitive with local prices.

2. Offer budget-friendly options: Highlight budget-friendly menu items, such as salads, and promote them as a cost-effective choice for customers.

3. Improve the presentation of avocado-based dishes: Address the customer's feedback about the avocado in the Watercress, Avocado, and Orange Salad by improving the presentation or offering an alternative without avocado for those who prefer it."
2,"Little Darlings is 100% nude, hence. no alcohol was served.  It's a little off the Vegas strip but not hard to find.  If you want an awesome VEGAS strip club experience, this is not the place.  It was dingy and cheap looking.  I felt kind of dirty stepping inside.  The girls were not in their perfect form.  Some of them were old and out of shape (to put it nicely).  If that's what I wanted to look at, I could have stayed home and looked in the mirror.  We were club hopping so this was just another place for us to check out.  We only stayed less than 1 hour and skipped to Cheetah's afterward.  I would say to skip it totally.","little darlings is 100 nude, hence. no alcohol was served. it's a little off the vegas strip but not hard to find. if you want an awesome vegas strip club experience, this is not the place. it was dingy and cheap looking. i felt kind of dirty stepping inside. the girls were not in their perfect form. some of them were old and out of shape to put it nicely . if that's what i wanted to look at, i could have stayed home and looked in the mirror. we were club hopping so this was just another place for us to check out. we only stayed less than 1 hour and skipped to cheetah's afterward. i would say to skip it totally.","disapproval, annoyance, neutral","[INST] A customer left us a 2-star review: 'little darlings is 100 nude, hence. no alcohol was served. it's a little off the vegas strip but not hard to find. if you want an awesome vegas strip club experience, this is not the place. it was dingy and cheap looking. i felt kind of dirty stepping inside. the girls were not in their perfect form. some of them were old and out of shape to put it nicely . if that's what i wanted to look at, i could have stayed home and looked in the mirror. we were club hopping so this was just another place for us to check out. we only stayed less than 1 hour and skipped to cheetah's afterward. i would say to skip it totally.' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'little darlings is 100 nude, hence. no alcohol was served. it's a little off the vegas strip but not hard to find. if you want an awesome vegas strip club experience, this is not the place. it was dingy and cheap looking. i felt kind of dirty stepping inside. the girls were not in their perfect form. some of them were old and out of shape to put it nicely . if that's what i wanted to look at, i could have stayed home and looked in the mirror. we were club hopping so this was just another place for us to check out. we only stayed less than 1 hour and skipped to cheetah's afterward. i would say to skip it totally.' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Little Darlings, consider the following suggestions:

1. Clarify the establishment's focus: Make it clear that Little Darlings is a nude, non-alcoholic club, and emphasize the unique experience it offers compared to traditional Vegas strip clubs.

2. Enhance the ambiance: Improve the overall cleanliness, lighting, and decor to create a more inviting and upscale atmosphere.

3. Staff training: Ensure that the dancers are well-groomed, fit, and maintain a high level of professionalism to meet customer expectations."
2,"Mediocre Thai food. I had the Pad kee Mao, a dish that was supposed to be wok fried in a chili and garlic sauce, but I tasted no garlic and little chili - it was asi, asi. My lunch companion thoroughly enjoyed his panang curry and was sweating up a storm from the spice.  Maybe I just ordered the wrong dish.  Oh well, it doesn't matter, with so many delicious options for Thai food in the valley, I probably won't return.","mediocre thai food. i had the pad kee mao, a dish that was supposed to be wok fried in a chili and garlic sauce, but i tasted no garlic and little chili it was asi, asi. my lunch companion thoroughly enjoyed his panang curry and was sweating up a storm from the spice. maybe i just ordered the wrong dish. oh well, it doesn't matter, with so many delicious options for thai food in the valley, i probably won't return.","joy, disapproval, disappointment","[INST] A customer left us a 2-star review: 'mediocre thai food. i had the pad kee mao, a dish that was supposed to be wok fried in a chili and garlic sauce, but i tasted no garlic and little chili it was asi, asi. my lunch companion thoroughly enjoyed his panang curry and was sweating up a storm from the spice. maybe i just ordered the wrong dish. oh well, it doesn't matter, with so many delicious options for thai food in the valley, i probably won't return.' The customer feels joy, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'mediocre thai food. i had the pad kee mao, a dish that was supposed to be wok fried in a chili and garlic sauce, but i tasted no garlic and little chili it was asi, asi. my lunch companion thoroughly enjoyed his panang curry and was sweating up a storm from the spice. maybe i just ordered the wrong dish. oh well, it doesn't matter, with so many delicious options for thai food in the valley, i probably won't return.' The customer feels joy, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can:

1. Ensure consistency in the preparation of dishes, particularly the Pad Kee Mao, to meet the described flavor profile.
2. Enhance the taste of the dish with more garlic and chili, as per the customer's expectations.
3. Offer a complimentary dish or discount on their next visit to make amends for the unsatisfactory experience.
4. Train staff to provide accurate descriptions of dishes and their spice levels to avoid confusion and disappointment.
5. Encourage the customer to try other dishes that may better suit their taste preferences."
2,"This is not a place I would recommend....table for two in virtually an empty restaurant....speaking of that table it was one of those that wobbled, there was another table very close to us and with us pretty much being the only ones in there, we just shifted over....\n\nthe decor is avg to not that nice, nothing special......just a boring not so fun place to be....the sushi was ok, but too expensive for this type of place....for nigiri pieces, your typical rolls and special rolls it was over priced....the lady that served us was very nice though and did a pretty good job, this was a pretty forgetable time here...I guess if youre in station square and want sushi quick, pop in here to get your fix, but it's not a place I'd go to when choosing where to dine for the night....","this is not a place i would recommend....table for two in virtually an empty restaurant....speaking of that table it was one of those that wobbled, there was another table very close to us and with us pretty much being the only ones in there, we just shifted over.... n nthe decor is avg to not that nice, nothing special......just a boring not so fun place to be....the sushi was ok, but too expensive for this type of place....for nigiri pieces, your typical rolls and special rolls it was over priced....the lady that served us was very nice though and did a pretty good job, this was a pretty forgetable time here...i guess if youre in station square and want sushi quick, pop in here to get your fix, but it's not a place i'd go to when choosing where to dine for the night....","disapproval, disappointment, annoyance","[INST] A customer left us a 2-star review: 'this is not a place i would recommend....table for two in virtually an empty restaurant....speaking of that table it was one of those that wobbled, there was another table very close to us and with us pretty much being the only ones in there, we just shifted over.... n nthe decor is avg to not that nice, nothing special......just a boring not so fun place to be....the sushi was ok, but too expensive for this type of place....for nigiri pieces, your typical rolls and special rolls it was over priced....the lady that served us was very nice though and did a pretty good job, this was a pretty forgetable time here...i guess if youre in station square and want sushi quick, pop in here to get your fix, but it's not a place i'd go to when choosing where to dine for the night....' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this is not a place i would recommend....table for two in virtually an empty restaurant....speaking of that table it was one of those that wobbled, there was another table very close to us and with us pretty much being the only ones in there, we just shifted over.... n nthe decor is avg to not that nice, nothing special......just a boring not so fun place to be....the sushi was ok, but too expensive for this type of place....for nigiri pieces, your typical rolls and special rolls it was over priced....the lady that served us was very nice though and did a pretty good job, this was a pretty forgetable time here...i guess if youre in station square and want sushi quick, pop in here to get your fix, but it's not a place i'd go to when choosing where to dine for the night....' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Address the physical environment: Improve the decor to make it more appealing and inviting. This could include updating furniture, adding art, or enhancing lighting.

2. Table stability: Ensure all tables are sturdy and well-maintained to prevent wobbling.

3. Space arrangement: Consider rearranging tables to provide more privacy and personal space for customers, especially when the restaurant is not busy.

4. Pricing: Review the pricing of your sushi offerings to ensure they are competitive and offer good value for the quality of the food."
2,"This is just so-so sushi, nothing special.  I add one caveat:  I ordered nigiri directly from Hata, one of the chefs there at night - and it was pretty good.  He wrapped it just right.  No disrespect to the other chefs, but Hata is the heat there.  I always call ahead to see if he's working there and if he's not then I find somewhere else.  \n\nI'm writing this anonymously because anyone you ask in Charlotte will RAVE about this place.  It took me about 6 months to figure out I couldn't trust the palate of the city as a whole.  Somebody's high.  \n\nThe good points:  it's cheap. And they have an all-u-can-eat-buffet lol\nThe bad points:   service is not great.  And they have an all-u-can-eat-buffet lol","this is just so so sushi, nothing special. i add one caveat i ordered nigiri directly from hata, one of the chefs there at night and it was pretty good. he wrapped it just right. no disrespect to the other chefs, but hata is the heat there. i always call ahead to see if he's working there and if he's not then i find somewhere else. n ni'm writing this anonymously because anyone you ask in charlotte will rave about this place. it took me about 6 months to figure out i couldn't trust the palate of the city as a whole. somebody's high. n nthe good points it's cheap. and they have an all u can eat buffet lol nthe bad points service is not great. and they have an all u can eat buffet lol","neutral, realization, admiration","[INST] A customer left us a 2-star review: 'this is just so so sushi, nothing special. i add one caveat i ordered nigiri directly from hata, one of the chefs there at night and it was pretty good. he wrapped it just right. no disrespect to the other chefs, but hata is the heat there. i always call ahead to see if he's working there and if he's not then i find somewhere else. n ni'm writing this anonymously because anyone you ask in charlotte will rave about this place. it took me about 6 months to figure out i couldn't trust the palate of the city as a whole. somebody's high. n nthe good points it's cheap. and they have an all u can eat buffet lol nthe bad points service is not great. and they have an all u can eat buffet lol' The customer feels neutral, realization, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this is just so so sushi, nothing special. i add one caveat i ordered nigiri directly from hata, one of the chefs there at night and it was pretty good. he wrapped it just right. no disrespect to the other chefs, but hata is the heat there. i always call ahead to see if he's working there and if he's not then i find somewhere else. n ni'm writing this anonymously because anyone you ask in charlotte will rave about this place. it took me about 6 months to figure out i couldn't trust the palate of the city as a whole. somebody's high. n nthe good points it's cheap. and they have an all u can eat buffet lol nthe bad points service is not great. and they have an all u can eat buffet lol' The customer feels neutral, realization, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance the quality of sushi consistently across all chefs, with a special emphasis on training and skill development for our chefs, particularly the one mentioned, Hata.

2. Improve the service quality by training staff to provide better attention to customers, ensuring they feel valued and appreciated.

3. Consider offering a reservation system for customers who specifically request Hata as their sushi chef, to ensure their preferences are met.

4. Address the all-you-can-eat buffet, which seems to be a point of contention."
2,"Disappointing. Ordered a chicken taco plate, and was only able to eat part of one taco; the chicken was that bland. By bland I mean they had obviously boiled the chicken in unseasoned water for hours. It tasted like Styrofoam, and was just as dry. My boyfriend thought the burrito was bland as well. \n\nThe reasons I give it two stars instead of one is that the chips are really good, fresh made and hot. The salsa is on the watery side, but flavorful. The nacho dish was good as well. \n\nThey have several premium margaritas, starting at $8, which look really good as well. \n\nThe restaurant itself has been remodeled a bit, and it's pretty cute now. Service is friendly and fast, and the food presentation is lovely. If they would devote the same time and passion to the FOOD, this would be a good restaurant. \n\nIn short, go here for the nachos and margaritas.. That's it.","disappointing. ordered a chicken taco plate, and was only able to eat part of one taco the chicken was that bland. by bland i mean they had obviously boiled the chicken in unseasoned water for hours. it tasted like styrofoam, and was just as dry. my boyfriend thought the burrito was bland as well. n nthe reasons i give it two stars instead of one is that the chips are really good, fresh made and hot. the salsa is on the watery side, but flavorful. the nacho dish was good as well. n nthey have several premium margaritas, starting at 8, which look really good as well. n nthe restaurant itself has been remodeled a bit, and it's pretty cute now. service is friendly and fast, and the food presentation is lovely. if they would devote the same time and passion to the food, this would be a good restaurant. n nin short, go here for the nachos and margaritas.. that's it.","disappointment, admiration, neutral","[INST] A customer left us a 2-star review: 'disappointing. ordered a chicken taco plate, and was only able to eat part of one taco the chicken was that bland. by bland i mean they had obviously boiled the chicken in unseasoned water for hours. it tasted like styrofoam, and was just as dry. my boyfriend thought the burrito was bland as well. n nthe reasons i give it two stars instead of one is that the chips are really good, fresh made and hot. the salsa is on the watery side, but flavorful. the nacho dish was good as well. n nthey have several premium margaritas, starting at 8, which look really good as well. n nthe restaurant itself has been remodeled a bit, and it's pretty cute now. service is friendly and fast, and the food presentation is lovely. if they would devote the same time and passion to the food, this would be a good restaurant. n nin short, go here for the nachos and margaritas.. that's it.' The customer feels disappointment, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'disappointing. ordered a chicken taco plate, and was only able to eat part of one taco the chicken was that bland. by bland i mean they had obviously boiled the chicken in unseasoned water for hours. it tasted like styrofoam, and was just as dry. my boyfriend thought the burrito was bland as well. n nthe reasons i give it two stars instead of one is that the chips are really good, fresh made and hot. the salsa is on the watery side, but flavorful. the nacho dish was good as well. n nthey have several premium margaritas, starting at 8, which look really good as well. n nthe restaurant itself has been remodeled a bit, and it's pretty cute now. service is friendly and fast, and the food presentation is lovely. if they would devote the same time and passion to the food, this would be a good restaurant. n nin short, go here for the nachos and margaritas.. that's it.' The customer feels disappointment, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on enhancing the flavor and texture of our chicken dishes, specifically the chicken tacos. This could involve using different cooking methods or seasonings to make the chicken more flavorful and less dry. Additionally, we could consider offering a side or sauce for customers to add extra flavor to their dishes if they prefer.

We should also consider the feedback about the chicken in the burrito and aim to improve its taste as well. Overall, the goal should be to provide a more satisfying and flavorful main dish experience."
2,"I've been to this location a few times now, and I guess it's time for me to write a review of this place.  Honestly, of all the grocery stores big and small here in the Valley, Trader Joes is probably my least favorite.  Over the years, I've tried to like them..trust me, I've TRIED. I just can't get into the Trader Joe's scene.\n\nIt's not one particular thing that turns me off about Trader Joe's, but maybe its a variety of small things that irk me. For starters, I find thier food selection odd.  Mostly prepackaged stuff, with no deli, meat counter,  and very little name brand stuff.  I know I know, I don't need to buy every single thing name brand, but there are some things name brand that I prefer over others.  Plus, when I buy lunch meat, I want to go to a Deli Counter and get it, which they do not have.  Just prepackaged meats n cheeses.\n\nI tend to buy mostly sandwiches here during lunch hour.  Their fair priced, and right there.  The first few times I went here, I was getting a Tuna Sandwich on whitebread.  I liked it, and started buying it on a regular basis.  Then, they stopped making it.  Why?  I dunno, but I haven't seen it in like 3 weeks.  Just when I start liking something, it vanishes.  Now all they have are tuna wraps, but they arent as good as the sandwiches.\n\nAs for grocery shopping on a weekly basis, I will probably never be a regular here.  The reason I frequent this Trader Joe's is because its A) close to my office, B) there's a decent sandwhich selection readily available, and C) thier staff is always friendly and helpful.","i've been to this location a few times now, and i guess it's time for me to write a review of this place. honestly, of all the grocery stores big and small here in the valley, trader joes is probably my least favorite. over the years, i've tried to like them..trust me, i've tried. i just can't get into the trader joe's scene. n nit's not one particular thing that turns me off about trader joe's, but maybe its a variety of small things that irk me. for starters, i find thier food selection odd. mostly prepackaged stuff, with no deli, meat counter, and very little name brand stuff. i know i know, i don't need to buy every single thing name brand, but there are some things name brand that i prefer over others. plus, when i buy lunch meat, i want to go to a deli counter and get it, which they do not have. just prepackaged meats n cheeses. n ni tend to buy mostly sandwiches here during lunch hour. their fair priced, and right there. the first few times i went here, i was getting a tuna sandwich on whitebread. i liked it, and started buying it on a regular basis. then, they stopped making it. why? i dunno, but i haven't seen it in like 3 weeks. just when i start liking something, it vanishes. now all they have are tuna wraps, but they arent as good as the sandwiches. n nas for grocery shopping on a weekly basis, i will probably never be a regular here. the reason i frequent this trader joe's is because its a close to my office, b there's a decent sandwhich selection readily available, and c thier staff is always friendly and helpful.","disapproval, disappointment, annoyance","[INST] A customer left us a 2-star review: 'i've been to this location a few times now, and i guess it's time for me to write a review of this place. honestly, of all the grocery stores big and small here in the valley, trader joes is probably my least favorite. over the years, i've tried to like them..trust me, i've tried. i just can't get into the trader joe's scene. n nit's not one particular thing that turns me off about trader joe's, but maybe its a variety of small things that irk me. for starters, i find thier food selection odd. mostly prepackaged stuff, with no deli, meat counter, and very little name brand stuff. i know i know, i don't need to buy every single thing name brand, but there are some things name brand that i prefer over others. plus, when i buy lunch meat, i want to go to a deli counter and get it, which they do not have. just prepackaged meats n cheeses. n ni tend to buy mostly sandwiches here during lunch hour. their fair priced, and right there. the first few times i went here, i was getting a tuna sandwich on whitebread. i liked it, and started buying it on a regular basis. then, they stopped making it. why? i dunno, but i haven't seen it in like 3 weeks. just when i start liking something, it vanishes. now all they have are tuna wraps, but they arent as good as the sandwiches. n nas for grocery shopping on a weekly basis, i will probably never be a regular here. the reason i frequent this trader joe's is because its a close to my office, b there's a decent sandwhich selection readily available, and c thier staff is always friendly and helpful.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i've been to this location a few times now, and i guess it's time for me to write a review of this place. honestly, of all the grocery stores big and small here in the valley, trader joes is probably my least favorite. over the years, i've tried to like them..trust me, i've tried. i just can't get into the trader joe's scene. n nit's not one particular thing that turns me off about trader joe's, but maybe its a variety of small things that irk me. for starters, i find thier food selection odd. mostly prepackaged stuff, with no deli, meat counter, and very little name brand stuff. i know i know, i don't need to buy every single thing name brand, but there are some things name brand that i prefer over others. plus, when i buy lunch meat, i want to go to a deli counter and get it, which they do not have. just prepackaged meats n cheeses. n ni tend to buy mostly sandwiches here during lunch hour. their fair priced, and right there. the first few times i went here, i was getting a tuna sandwich on whitebread. i liked it, and started buying it on a regular basis. then, they stopped making it. why? i dunno, but i haven't seen it in like 3 weeks. just when i start liking something, it vanishes. now all they have are tuna wraps, but they arent as good as the sandwiches. n nas for grocery shopping on a weekly basis, i will probably never be a regular here. the reason i frequent this trader joe's is because its a close to my office, b there's a decent sandwhich selection readily available, and c thier staff is always friendly and helpful.' The customer feels disapproval, disappointment, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can consider the following steps:

1. Address the food selection issue: Introduce more variety in the deli, meat counter, and name-brand items. This could help cater to customers who prefer certain brands or traditional grocery store offerings.

2. Maintain consistency in popular items: Ensure that popular items, such as the tuna sandwich on whitebread, remain available and don't disappear from the menu. If necessary, communicate any changes or discontinuations in advance to customers.

3. Improve communication: Keep customers informed about changes in the store, such as new items, discontinued items, or temporary unavailability of certain products."
2,"All of the men in my family thoroughly love Mexican food and I enjoy a good margarita so on our recent trip to Vegas we decided to try this restaurant which was described to us as \""upscale\"" Mexican.  The food was good but not great and not what I expected from two Top Chef Masters.  The good -  Service was very, very good.  The margaritas and cocktails, in general were fabulous and the guacamole was among some of the best I have tasted.  One of my guys had the oxacan strip steak and said it was delicious.  Now the bad -  I had the taquitos and they were tasteless and small.  My husband had the fish tacos and his verdict was that they were \""OK\"" but no better than what he can get at home (which is Dayton Ohio - a far piece from the border).  I forget what my Son had but he agreed with my husband that the food was just good but nothing he could not get at home.  That would be OK but this place was pricey for what we got.  Now for the ugly - The place was dirty and the seating was uncomfortable.  We were also promised a \""view\"" when we elected to sit on the patio; however, the only people who get a view are the ones who sit in the very front of the patio.  We were at the very back of the patio. The overall appearance of the place just seemed to be chaotic and disorganized.  Not an enjoyable experience at all.  We will not be visiting again.","all of the men in my family thoroughly love mexican food and i enjoy a good margarita so on our recent trip to vegas we decided to try this restaurant which was described to us as upscale mexican. the food was good but not great and not what i expected from two top chef masters. the good service was very, very good. the margaritas and cocktails, in general were fabulous and the guacamole was among some of the best i have tasted. one of my guys had the oxacan strip steak and said it was delicious. now the bad i had the taquitos and they were tasteless and small. my husband had the fish tacos and his verdict was that they were ok but no better than what he can get at home which is dayton ohio a far piece from the border . i forget what my son had but he agreed with my husband that the food was just good but nothing he could not get at home. that would be ok but this place was pricey for what we got. now for the ugly the place was dirty and the seating was uncomfortable. we were also promised a view when we elected to sit on the patio however, the only people who get a view are the ones who sit in the very front of the patio. we were at the very back of the patio. the overall appearance of the place just seemed to be chaotic and disorganized. not an enjoyable experience at all. we will not be visiting again.","admiration, love, disappointment","[INST] A customer left us a 2-star review: 'all of the men in my family thoroughly love mexican food and i enjoy a good margarita so on our recent trip to vegas we decided to try this restaurant which was described to us as upscale mexican. the food was good but not great and not what i expected from two top chef masters. the good service was very, very good. the margaritas and cocktails, in general were fabulous and the guacamole was among some of the best i have tasted. one of my guys had the oxacan strip steak and said it was delicious. now the bad i had the taquitos and they were tasteless and small. my husband had the fish tacos and his verdict was that they were ok but no better than what he can get at home which is dayton ohio a far piece from the border . i forget what my son had but he agreed with my husband that the food was just good but nothing he could not get at home. that would be ok but this place was pricey for what we got. now for the ugly the place was dirty and the seating was uncomfortable. we were also promised a view when we elected to sit on the patio however, the only people who get a view are the ones who sit in the very front of the patio. we were at the very back of the patio. the overall appearance of the place just seemed to be chaotic and disorganized. not an enjoyable experience at all. we will not be visiting again.' The customer feels admiration, love, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'all of the men in my family thoroughly love mexican food and i enjoy a good margarita so on our recent trip to vegas we decided to try this restaurant which was described to us as upscale mexican. the food was good but not great and not what i expected from two top chef masters. the good service was very, very good. the margaritas and cocktails, in general were fabulous and the guacamole was among some of the best i have tasted. one of my guys had the oxacan strip steak and said it was delicious. now the bad i had the taquitos and they were tasteless and small. my husband had the fish tacos and his verdict was that they were ok but no better than what he can get at home which is dayton ohio a far piece from the border . i forget what my son had but he agreed with my husband that the food was just good but nothing he could not get at home. that would be ok but this place was pricey for what we got. now for the ugly the place was dirty and the seating was uncomfortable. we were also promised a view when we elected to sit on the patio however, the only people who get a view are the ones who sit in the very front of the patio. we were at the very back of the patio. the overall appearance of the place just seemed to be chaotic and disorganized. not an enjoyable experience at all. we will not be visiting again.' The customer feels admiration, love, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on several key areas:

1. Food Quality: Enhance the quality and consistency of the dishes, particularly the taquitos and fish tacos, to meet the customer's expectations. This could involve refining recipes, sourcing better ingredients, or consulting with a chef to elevate the dishes.

2. Pricing: Review the pricing strategy to ensure it is competitive and reflects the quality of the food and dining experience offered.

3. Communication: Be more transparent about the view from the patio seating, and manage customer expectations appropriately. If a view is promised, make sure it is delivered consistently."
2,"I went for the first time ever on Tuesday night with a group of friends. We sat down to order food and drinks. It wasn't a particularly busy night, and workers were just standing around and goofing off. We sat at a table and the server did not seem excited in anyway to take our order. I ordered a beer that took over 5 minutes to get to me. There is no reason it should have taken so long. She also was slow at getting us more drinks when we were low. Our food arrived pretty quickly though and we chowed down. We were ready to play some games after the beer and food, but we ended up waiting and waiting for the server to come by. She never did so we ended up having to grab a manager to get our tab. BOOOO, BAD SERVICE. I was not impressed.\n\nThe games were a lot of fun, and the happy hour is a tremendous deal. I'm severely disappointed the service wasn't better, otherwise this review would have been 4 stars.","i went for the first time ever on tuesday night with a group of friends. we sat down to order food and drinks. it wasn't a particularly busy night, and workers were just standing around and goofing off. we sat at a table and the server did not seem excited in anyway to take our order. i ordered a beer that took over 5 minutes to get to me. there is no reason it should have taken so long. she also was slow at getting us more drinks when we were low. our food arrived pretty quickly though and we chowed down. we were ready to play some games after the beer and food, but we ended up waiting and waiting for the server to come by. she never did so we ended up having to grab a manager to get our tab. boooo, bad service. i was not impressed. n nthe games were a lot of fun, and the happy hour is a tremendous deal. i'm severely disappointed the service wasn't better, otherwise this review would have been 4 stars.","neutral, joy, approval","[INST] A customer left us a 2-star review: 'i went for the first time ever on tuesday night with a group of friends. we sat down to order food and drinks. it wasn't a particularly busy night, and workers were just standing around and goofing off. we sat at a table and the server did not seem excited in anyway to take our order. i ordered a beer that took over 5 minutes to get to me. there is no reason it should have taken so long. she also was slow at getting us more drinks when we were low. our food arrived pretty quickly though and we chowed down. we were ready to play some games after the beer and food, but we ended up waiting and waiting for the server to come by. she never did so we ended up having to grab a manager to get our tab. boooo, bad service. i was not impressed. n nthe games were a lot of fun, and the happy hour is a tremendous deal. i'm severely disappointed the service wasn't better, otherwise this review would have been 4 stars.' The customer feels neutral, joy, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i went for the first time ever on tuesday night with a group of friends. we sat down to order food and drinks. it wasn't a particularly busy night, and workers were just standing around and goofing off. we sat at a table and the server did not seem excited in anyway to take our order. i ordered a beer that took over 5 minutes to get to me. there is no reason it should have taken so long. she also was slow at getting us more drinks when we were low. our food arrived pretty quickly though and we chowed down. we were ready to play some games after the beer and food, but we ended up waiting and waiting for the server to come by. she never did so we ended up having to grab a manager to get our tab. boooo, bad service. i was not impressed. n nthe games were a lot of fun, and the happy hour is a tremendous deal. i'm severely disappointed the service wasn't better, otherwise this review would have been 4 stars.' The customer feels neutral, joy, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Engagement: Ensure that staff are actively engaged during shifts, particularly during quieter periods. This can help create a more welcoming and energetic atmosphere.

2. Speed of Service: Improve the speed of service, especially for drinks. Aim to deliver drinks within 2 minutes of order, and ensure servers are proactive in refilling drinks when necessary.

3. Server Interaction: Train servers to be more enthusiastic and attentive when interacting with customers. This can help create a more positive and engaging experience."
2,The Gag Us Grill ......I gagged from the bamboo shoots and had to pick them all out because they tasted like tin from the tin can they came from so my bowl all tasted canned also the sauces I picked were too sweet.\n\nI also don't think it is right that they charge you a dollar more at dinner time just because it is dinner time. (I asked the server if it is any different at lunch and she said no)\n\nThis stir fry place cost more than the independently owned one across the street .,the gag us grill ......i gagged from the bamboo shoots and had to pick them all out because they tasted like tin from the tin can they came from so my bowl all tasted canned also the sauces i picked were too sweet. n ni also don't think it is right that they charge you a dollar more at dinner time just because it is dinner time. i asked the server if it is any different at lunch and she said no n nthis stir fry place cost more than the independently owned one across the street .,"neutral, disapproval, annoyance","[INST] A customer left us a 2-star review: 'the gag us grill ......i gagged from the bamboo shoots and had to pick them all out because they tasted like tin from the tin can they came from so my bowl all tasted canned also the sauces i picked were too sweet. n ni also don't think it is right that they charge you a dollar more at dinner time just because it is dinner time. i asked the server if it is any different at lunch and she said no n nthis stir fry place cost more than the independently owned one across the street .' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the gag us grill ......i gagged from the bamboo shoots and had to pick them all out because they tasted like tin from the tin can they came from so my bowl all tasted canned also the sauces i picked were too sweet. n ni also don't think it is right that they charge you a dollar more at dinner time just because it is dinner time. i asked the server if it is any different at lunch and she said no n nthis stir fry place cost more than the independently owned one across the street .' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  1. Address the issue of bamboo shoots tasting like tin: Investigate the source of the bamboo shoots and ensure they are properly cleaned and cooked to prevent any metallic taste. Consider switching to a different supplier if necessary.

2. Improve the taste of the sauces: Adjust the sweetness level of the sauces to cater to a wider range of preferences. Offer a variety of sauce options, including less sweet alternatives.

3. Review pricing strategy: Examine the pricing differences between lunch and dinner times and consider whether the additional charge is justified. If not, adjust the pricing to be more competitive or offer a clear explanation for the price difference."
2,"All I can say is, I really hope this place was having a bad day. I was really hoping this place would be good. I loved their sign out front and was hoping for a new place to go...but I guess not.\n\nWhen you first walk in, there is no real clear direction as to where you go to order. I walked up to where they were making sandwiches for another customer and stood there. There were two people behind the counter making sandwiches. One left to ring a customer up and came back. All along, for the 5 minutes I was standing there, nobody said \""we'll be right with you\"", \""Hello\"", nothing. I didn't even get eye contact, but I suppose that would have meant they would have had to say something.\n\nI finally got an \""Are you ready?\"", which as a side note I thought was somewhat rude. You can't even give me a \""Hello. How may I help you?\"" Just an \""Are you ready?\"" as if I had been making him wait a long time before making my decision. No... I was waiting on you. But I digress. I ordered and decided to get my sandwich to go because the environment wasn't much to look at and it felt claustrophobic.\n\nThe food meh and made with what seemed like bagged bread. You can look at my photos to see what I got. I think they speak for themselves.","all i can say is, i really hope this place was having a bad day. i was really hoping this place would be good. i loved their sign out front and was hoping for a new place to go...but i guess not. n nwhen you first walk in, there is no real clear direction as to where you go to order. i walked up to where they were making sandwiches for another customer and stood there. there were two people behind the counter making sandwiches. one left to ring a customer up and came back. all along, for the 5 minutes i was standing there, nobody said we'll be right with you , hello , nothing. i didn't even get eye contact, but i suppose that would have meant they would have had to say something. n ni finally got an are you ready? , which as a side note i thought was somewhat rude. you can't even give me a hello. how may i help you? just an are you ready? as if i had been making him wait a long time before making my decision. no... i was waiting on you. but i digress. i ordered and decided to get my sandwich to go because the environment wasn't much to look at and it felt claustrophobic. n nthe food meh and made with what seemed like bagged bread. you can look at my photos to see what i got. i think they speak for themselves.","optimism, love, desire","[INST] A customer left us a 2-star review: 'all i can say is, i really hope this place was having a bad day. i was really hoping this place would be good. i loved their sign out front and was hoping for a new place to go...but i guess not. n nwhen you first walk in, there is no real clear direction as to where you go to order. i walked up to where they were making sandwiches for another customer and stood there. there were two people behind the counter making sandwiches. one left to ring a customer up and came back. all along, for the 5 minutes i was standing there, nobody said we'll be right with you , hello , nothing. i didn't even get eye contact, but i suppose that would have meant they would have had to say something. n ni finally got an are you ready? , which as a side note i thought was somewhat rude. you can't even give me a hello. how may i help you? just an are you ready? as if i had been making him wait a long time before making my decision. no... i was waiting on you. but i digress. i ordered and decided to get my sandwich to go because the environment wasn't much to look at and it felt claustrophobic. n nthe food meh and made with what seemed like bagged bread. you can look at my photos to see what i got. i think they speak for themselves.' The customer feels optimism, love, desire. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'all i can say is, i really hope this place was having a bad day. i was really hoping this place would be good. i loved their sign out front and was hoping for a new place to go...but i guess not. n nwhen you first walk in, there is no real clear direction as to where you go to order. i walked up to where they were making sandwiches for another customer and stood there. there were two people behind the counter making sandwiches. one left to ring a customer up and came back. all along, for the 5 minutes i was standing there, nobody said we'll be right with you , hello , nothing. i didn't even get eye contact, but i suppose that would have meant they would have had to say something. n ni finally got an are you ready? , which as a side note i thought was somewhat rude. you can't even give me a hello. how may i help you? just an are you ready? as if i had been making him wait a long time before making my decision. no... i was waiting on you. but i digress. i ordered and decided to get my sandwich to go because the environment wasn't much to look at and it felt claustrophobic. n nthe food meh and made with what seemed like bagged bread. you can look at my photos to see what i got. i think they speak for themselves.' The customer feels optimism, love, desire. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Clear Direction: Provide clear signage or staff guidance to help customers understand where to order.

2. Customer Service: Train staff to acknowledge customers promptly, offer a friendly greeting, and maintain regular communication with customers waiting to order.

3. Ordering Process: Implement a more efficient ordering system to reduce wait times and improve the overall customer experience.

4. Environment: Enhance the ambiance of the restaurant to make it more inviting and less claustrophobic."
2,"The food here is blah. I'd rather eat tacos from a dozen places I pass on the way here... The bar atmosphere is crowded on weekends... standing room only in fact. Drinks are okay, lots of TVs to go with the fake beachy vibe. The music was not my groove but did observe some hilarious drunk dancing that was the most entertainment to be had... If I am invited to yet another birthday bash here, I may or may not decide to come.","the food here is blah. i'd rather eat tacos from a dozen places i pass on the way here... the bar atmosphere is crowded on weekends... standing room only in fact. drinks are okay, lots of tvs to go with the fake beachy vibe. the music was not my groove but did observe some hilarious drunk dancing that was the most entertainment to be had... if i am invited to yet another birthday bash here, i may or may not decide to come.","amusement, joy, disapproval","[INST] A customer left us a 2-star review: 'the food here is blah. i'd rather eat tacos from a dozen places i pass on the way here... the bar atmosphere is crowded on weekends... standing room only in fact. drinks are okay, lots of tvs to go with the fake beachy vibe. the music was not my groove but did observe some hilarious drunk dancing that was the most entertainment to be had... if i am invited to yet another birthday bash here, i may or may not decide to come.' The customer feels amusement, joy, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the food here is blah. i'd rather eat tacos from a dozen places i pass on the way here... the bar atmosphere is crowded on weekends... standing room only in fact. drinks are okay, lots of tvs to go with the fake beachy vibe. the music was not my groove but did observe some hilarious drunk dancing that was the most entertainment to be had... if i am invited to yet another birthday bash here, i may or may not decide to come.' The customer feels amusement, joy, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Enhance the food quality and variety to meet the customer's expectations and compete with other taco places they prefer.
2. Improve the seating arrangement on weekends to reduce overcrowding and provide more comfortable seating options.
3. Offer a more diverse music selection that caters to a wider range of tastes.
4. Consider offering a more intimate atmosphere for special events, such as birthday parties, to cater to those who may prefer a less crowded environment.
5. Solicit feedback from customers about their preferences and make adjustments accordingly to create a more personalized experience."
2,"I had really wanted to read past the reviews and like this place, but beyond the view, it did not live up to the owner's dream.  Putting their staff in tuxedos was as uncomfortable for me to see as for them to wear.  There was no pedigree in their training, beyond being polite, but polite is not what a tuxedo wears.  \""What can I get you guys...\""  and the minute a plate was near empty, a tuxedo would reach over you and yank it away.  You had to time your eating.\n\nI had an appetizer of escargot, and although generous in the portion, they were tasteless.  It needed seasoning, garlic, oil, butter, and white wine.\nFor dinner, I ordered Cavatappi Shrimp Natural.  Again, generous on the shrimp but tasteless.  It was pasta with shrimp. \n\nMy wife ordered a glass of house chardonnay and could not get past the first sip.  I tasted it and it was , honestly, undrinkable and I love finding cheap French wines. We had to get a $85 dollar William Hill Chardonnay to get through dinner.  Seriously ridiculous (400% markup)  My wife ordered their Hearts of iceberg appetizer with the hot bacon vinaigrette but it was so vinegary it was hard to eat and she could not finish it.  For diner she had the Coq au vin, but again--lack of seasoning.\n\nAll in all, it was so overpriced and under-delivered.  I felt really bad for the young couple at the adjoining table, hopefully they were overwhelmed with the view to make up for the lack of delight in dinner.  \n\nIf this place wants to survive, ditch the tuxedos, lower the prices dramatically and season the food.  The chef needs a pallet for seasoning, or is being held back by the owner.\n\nThe place was not very crowded.","i had really wanted to read past the reviews and like this place, but beyond the view, it did not live up to the owner's dream. putting their staff in tuxedos was as uncomfortable for me to see as for them to wear. there was no pedigree in their training, beyond being polite, but polite is not what a tuxedo wears. what can i get you guys... and the minute a plate was near empty, a tuxedo would reach over you and yank it away. you had to time your eating. n ni had an appetizer of escargot, and although generous in the portion, they were tasteless. it needed seasoning, garlic, oil, butter, and white wine. nfor dinner, i ordered cavatappi shrimp natural. again, generous on the shrimp but tasteless. it was pasta with shrimp. n nmy wife ordered a glass of house chardonnay and could not get past the first sip. i tasted it and it was , honestly, undrinkable and i love finding cheap french wines. we had to get a 85 dollar william hill chardonnay to get through dinner. seriously ridiculous 400 markup my wife ordered their hearts of iceberg appetizer with the hot bacon vinaigrette but it was so vinegary it was hard to eat and she could not finish it. for diner she had the coq au vin, but again lack of seasoning. n nall in all, it was so overpriced and under delivered. i felt really bad for the young couple at the adjoining table, hopefully they were overwhelmed with the view to make up for the lack of delight in dinner. n nif this place wants to survive, ditch the tuxedos, lower the prices dramatically and season the food. the chef needs a pallet for seasoning, or is being held back by the owner. n nthe place was not very crowded.","neutral, disapproval, disappointment","[INST] A customer left us a 2-star review: 'i had really wanted to read past the reviews and like this place, but beyond the view, it did not live up to the owner's dream. putting their staff in tuxedos was as uncomfortable for me to see as for them to wear. there was no pedigree in their training, beyond being polite, but polite is not what a tuxedo wears. what can i get you guys... and the minute a plate was near empty, a tuxedo would reach over you and yank it away. you had to time your eating. n ni had an appetizer of escargot, and although generous in the portion, they were tasteless. it needed seasoning, garlic, oil, butter, and white wine. nfor dinner, i ordered cavatappi shrimp natural. again, generous on the shrimp but tasteless. it was pasta with shrimp. n nmy wife ordered a glass of house chardonnay and could not get past the first sip. i tasted it and it was , honestly, undrinkable and i love finding cheap french wines. we had to get a 85 dollar william hill chardonnay to get through dinner. seriously ridiculous 400 markup my wife ordered their hearts of iceberg appetizer with the hot bacon vinaigrette but it was so vinegary it was hard to eat and she could not finish it. for diner she had the coq au vin, but again lack of seasoning. n nall in all, it was so overpriced and under delivered. i felt really bad for the young couple at the adjoining table, hopefully they were overwhelmed with the view to make up for the lack of delight in dinner. n nif this place wants to survive, ditch the tuxedos, lower the prices dramatically and season the food. the chef needs a pallet for seasoning, or is being held back by the owner. n nthe place was not very crowded.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i had really wanted to read past the reviews and like this place, but beyond the view, it did not live up to the owner's dream. putting their staff in tuxedos was as uncomfortable for me to see as for them to wear. there was no pedigree in their training, beyond being polite, but polite is not what a tuxedo wears. what can i get you guys... and the minute a plate was near empty, a tuxedo would reach over you and yank it away. you had to time your eating. n ni had an appetizer of escargot, and although generous in the portion, they were tasteless. it needed seasoning, garlic, oil, butter, and white wine. nfor dinner, i ordered cavatappi shrimp natural. again, generous on the shrimp but tasteless. it was pasta with shrimp. n nmy wife ordered a glass of house chardonnay and could not get past the first sip. i tasted it and it was , honestly, undrinkable and i love finding cheap french wines. we had to get a 85 dollar william hill chardonnay to get through dinner. seriously ridiculous 400 markup my wife ordered their hearts of iceberg appetizer with the hot bacon vinaigrette but it was so vinegary it was hard to eat and she could not finish it. for diner she had the coq au vin, but again lack of seasoning. n nall in all, it was so overpriced and under delivered. i felt really bad for the young couple at the adjoining table, hopefully they were overwhelmed with the view to make up for the lack of delight in dinner. n nif this place wants to survive, ditch the tuxedos, lower the prices dramatically and season the food. the chef needs a pallet for seasoning, or is being held back by the owner. n nthe place was not very crowded.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following concerns:

1. Attire: Consider revising the dress code to make customers more comfortable.
2. Training: Enhance staff training to improve service skills beyond politeness.
3. Food quality: Work on improving the seasoning of dishes, particularly focusing on the escargot, cavatappi shrimp natural, coq au vin, and the house Chardonnay.
4. Pricing: Review the pricing strategy to make it more competitive and affordable.
5. Wine selection: Improve the quality and variety of the house wines, or offer more affordable options."
2,"Limo driver was late picking us up. \n\nThere is mandatory $40 tip to each of the three people: the limo driver, elvis, and photographer on top of the other fees (is ridiculous!) That's $120 already!\n\nLeaving we felt we were rushed out and they locked the doors on us. A homeless man came up to us and was bothering us, so one of the guests knocked on the door very hard with his key and the photographer finally opened the doors (after we knocked with our fists and rang the doorbell several times).\n\nThen the limo driver was late picking us up (about 30 minutes late even though we called him and he told us he was 10 minutes away). \n\nWent inside to talk to the photographer and he would not give us back the $40 tip we had to give the limo driver. The envelope was on the desk in plain sight and told us we could not get our money back. I bet if we said we wanted to ADD money to it, that would not have been a problem. Told us he is an independent limo driver even though the place's address and name are on the side and the photographer handles the money. \n\nElvis impersonator was funny, kind of cheesy, but the photographer had an attitude and reminded us of the wedding guy from The Hangover except not cool and not funny. \n\nElvis would make me want to go back, but the rest of the staff ruined our night.","limo driver was late picking us up. n nthere is mandatory 40 tip to each of the three people the limo driver, elvis, and photographer on top of the other fees is ridiculous! that's 120 already! n nleaving we felt we were rushed out and they locked the doors on us. a homeless man came up to us and was bothering us, so one of the guests knocked on the door very hard with his key and the photographer finally opened the doors after we knocked with our fists and rang the doorbell several times . n nthen the limo driver was late picking us up about 30 minutes late even though we called him and he told us he was 10 minutes away . n nwent inside to talk to the photographer and he would not give us back the 40 tip we had to give the limo driver. the envelope was on the desk in plain sight and told us we could not get our money back. i bet if we said we wanted to add money to it, that would not have been a problem. told us he is an independent limo driver even though the place's address and name are on the side and the photographer handles the money. n nelvis impersonator was funny, kind of cheesy, but the photographer had an attitude and reminded us of the wedding guy from the hangover except not cool and not funny. n nelvis would make me want to go back, but the rest of the staff ruined our night.","annoyance, neutral, disappointment","[INST] A customer left us a 2-star review: 'limo driver was late picking us up. n nthere is mandatory 40 tip to each of the three people the limo driver, elvis, and photographer on top of the other fees is ridiculous! that's 120 already! n nleaving we felt we were rushed out and they locked the doors on us. a homeless man came up to us and was bothering us, so one of the guests knocked on the door very hard with his key and the photographer finally opened the doors after we knocked with our fists and rang the doorbell several times . n nthen the limo driver was late picking us up about 30 minutes late even though we called him and he told us he was 10 minutes away . n nwent inside to talk to the photographer and he would not give us back the 40 tip we had to give the limo driver. the envelope was on the desk in plain sight and told us we could not get our money back. i bet if we said we wanted to add money to it, that would not have been a problem. told us he is an independent limo driver even though the place's address and name are on the side and the photographer handles the money. n nelvis impersonator was funny, kind of cheesy, but the photographer had an attitude and reminded us of the wedding guy from the hangover except not cool and not funny. n nelvis would make me want to go back, but the rest of the staff ruined our night.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'limo driver was late picking us up. n nthere is mandatory 40 tip to each of the three people the limo driver, elvis, and photographer on top of the other fees is ridiculous! that's 120 already! n nleaving we felt we were rushed out and they locked the doors on us. a homeless man came up to us and was bothering us, so one of the guests knocked on the door very hard with his key and the photographer finally opened the doors after we knocked with our fists and rang the doorbell several times . n nthen the limo driver was late picking us up about 30 minutes late even though we called him and he told us he was 10 minutes away . n nwent inside to talk to the photographer and he would not give us back the 40 tip we had to give the limo driver. the envelope was on the desk in plain sight and told us we could not get our money back. i bet if we said we wanted to add money to it, that would not have been a problem. told us he is an independent limo driver even though the place's address and name are on the side and the photographer handles the money. n nelvis impersonator was funny, kind of cheesy, but the photographer had an attitude and reminded us of the wedding guy from the hangover except not cool and not funny. n nelvis would make me want to go back, but the rest of the staff ruined our night.' The customer feels annoyance, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following issues:

1. Punctuality: Ensure that all staff members, including the limo driver, Elvis impersonator, and photographer, are punctual.

2. Communication: Improve communication with customers, especially regarding pick-up times and any additional fees.

3. Tip Policy: Clarify the tip policy for customers, making it clear that tips are optional and not mandatory.

4. Door Locks: Address the issue of doors being locked on customers, ensuring that they can exit safely and comfortably.

5. Attitude: Train staff to maintain a professional and friendly attitude towards customers at all times."
2,"This place is really close to my house so I was hoping to find a place that I really liked, close by. I got some sort of combination plate and I was really disappointed. The rice was a gooey tasteless glob and the meat was oily with no flavor either. I am one of those people that always eats everything on my plate, and I only took a few bites of everything and threw the rest away.","this place is really close to my house so i was hoping to find a place that i really liked, close by. i got some sort of combination plate and i was really disappointed. the rice was a gooey tasteless glob and the meat was oily with no flavor either. i am one of those people that always eats everything on my plate, and i only took a few bites of everything and threw the rest away.","disappointment, optimism, disapproval","[INST] A customer left us a 2-star review: 'this place is really close to my house so i was hoping to find a place that i really liked, close by. i got some sort of combination plate and i was really disappointed. the rice was a gooey tasteless glob and the meat was oily with no flavor either. i am one of those people that always eats everything on my plate, and i only took a few bites of everything and threw the rest away.' The customer feels disappointment, optimism, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this place is really close to my house so i was hoping to find a place that i really liked, close by. i got some sort of combination plate and i was really disappointed. the rice was a gooey tasteless glob and the meat was oily with no flavor either. i am one of those people that always eats everything on my plate, and i only took a few bites of everything and threw the rest away.' The customer feels disappointment, optimism, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality of Food: Enhance the taste and texture of the dishes, particularly the rice and meat in the combination plate. This could involve improving cooking techniques, using higher quality ingredients, or consulting with a chef to refine recipes.

2. Oil Management: Reduce the oiliness of the dishes to prevent an overpowering taste that masks the flavors of the ingredients.

3. Customer Feedback: Actively seek and respond to customer feedback. Acknowledge the customer's concerns and express a commitment to improving their experience in the future."
2,I have been here before and always enjoyed the coffee.  Today went with some friends and we all made a comment about the bad attitude of the staff.  The girl at the register was rude.  I do not think I will be going back anytime soon.,i have been here before and always enjoyed the coffee. today went with some friends and we all made a comment about the bad attitude of the staff. the girl at the register was rude. i do not think i will be going back anytime soon.,"joy, disapproval, annoyance","[INST] A customer left us a 2-star review: 'i have been here before and always enjoyed the coffee. today went with some friends and we all made a comment about the bad attitude of the staff. the girl at the register was rude. i do not think i will be going back anytime soon.' The customer feels joy, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i have been here before and always enjoyed the coffee. today went with some friends and we all made a comment about the bad attitude of the staff. the girl at the register was rude. i do not think i will be going back anytime soon.' The customer feels joy, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and potentially win them back, consider the following steps:

1. Acknowledge the review: Respond to the review, acknowledging their past positive experiences and expressing regret for the recent negative encounter.

2. Apologize sincerely: Offer a genuine apology for the poor service they experienced, and assure them that their feedback is valued and will be addressed.

3. Address the issue: Investigate the situation to identify the root cause of the poor service, whether it be a lack of training, high stress levels, or poor morale among staff."
2,"The atmosphere and service at Joe's are great. Very sincere, likeable people. They get the sauce right, they get the sides right (in fact, Joe's pit beans are some of the best I've ever had), and they do make incredible root beer. Regrettably, there's no way I can rate their ribs \""A-OK.\"" I've had worse, but I've had MUCH better. They are overcooked to death, dried out and virtually \""CANDIED\"" in their sauce. The pork cannot be tasted at all and has no texture, just dry mush under a hard carmelized exterior. Sort of reminds me of the babyback ribs at Ruby Tuesdays. Sorry, Joe.","the atmosphere and service at joe's are great. very sincere, likeable people. they get the sauce right, they get the sides right in fact, joe's pit beans are some of the best i've ever had , and they do make incredible root beer. regrettably, there's no way i can rate their ribs a ok. i've had worse, but i've had much better. they are overcooked to death, dried out and virtually candied in their sauce. the pork cannot be tasted at all and has no texture, just dry mush under a hard carmelized exterior. sort of reminds me of the babyback ribs at ruby tuesdays. sorry, joe.","disappointment, admiration, disapproval","[INST] A customer left us a 2-star review: 'the atmosphere and service at joe's are great. very sincere, likeable people. they get the sauce right, they get the sides right in fact, joe's pit beans are some of the best i've ever had , and they do make incredible root beer. regrettably, there's no way i can rate their ribs a ok. i've had worse, but i've had much better. they are overcooked to death, dried out and virtually candied in their sauce. the pork cannot be tasted at all and has no texture, just dry mush under a hard carmelized exterior. sort of reminds me of the babyback ribs at ruby tuesdays. sorry, joe.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the atmosphere and service at joe's are great. very sincere, likeable people. they get the sauce right, they get the sides right in fact, joe's pit beans are some of the best i've ever had , and they do make incredible root beer. regrettably, there's no way i can rate their ribs a ok. i've had worse, but i've had much better. they are overcooked to death, dried out and virtually candied in their sauce. the pork cannot be tasted at all and has no texture, just dry mush under a hard carmelized exterior. sort of reminds me of the babyback ribs at ruby tuesdays. sorry, joe.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Joe's, we can focus on perfecting the ribs preparation. Here are some suggestions:

1. Cooking Technique: Ensure the ribs are cooked evenly to maintain the pork's texture and flavor. This may involve adjusting cooking times or temperatures.

2. Sauce Application: Balance the sauce application to avoid over-caramelization. The sauce should complement the ribs, not mask their taste.

3. Quality Control: Use high-quality pork for the ribs to ensure a better taste and texture.

4. Staff Training: Train staff on proper cooking techniques and presentation to maintain consistency across all dishes."
2,Staff - friendly\n\nOnsite urgent care - good. \n\nprescription filling ability - awful.  Don't have a prescription filled here. They either 1) don't receive it all or 2)  get it wrong.  Seriously.  Don't.  It's not worth the headaches.,staff friendly n nonsite urgent care good. n nprescription filling ability awful. don't have a prescription filled here. they either 1 don't receive it all or 2 get it wrong. seriously. don't. it's not worth the headaches.,"disapproval, annoyance, neutral","[INST] A customer left us a 2-star review: 'staff friendly n nonsite urgent care good. n nprescription filling ability awful. don't have a prescription filled here. they either 1 don't receive it all or 2 get it wrong. seriously. don't. it's not worth the headaches.' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'staff friendly n nonsite urgent care good. n nprescription filling ability awful. don't have a prescription filled here. they either 1 don't receive it all or 2 get it wrong. seriously. don't. it's not worth the headaches.' The customer feels disapproval, annoyance, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we should focus on enhancing our prescription filling process. Here are some specific actions we can take:

1. Improve communication with pharmacies: Ensure that all prescriptions are accurately and promptly sent to the designated pharmacy.

2. Verify prescription accuracy: Implement a double-check system to confirm the accuracy of prescriptions before they are sent to the pharmacy.

3. Follow up on prescriptions: Establish a system to follow up on prescriptions with both the customer and the pharmacy to ensure they have been received and filled correctly."
2,"Went to Flancers the first time this last week.  I got the Prickly Pear Caesar Chicken.  I was not a fan.  The dressing didn't taste much like Caesar and while the Prickly Pear flavoring was tasty, it seemed odd for a Caesar.  I got the salad when we could not get a wheat crust pizza larger than 10 inch for the hubbie and I to share.  He said the pizza was okay, but it didn't look appetizing to me.  The bread that came w/ my salad, loaded w/ parmesan cheese, was tasty, but for a carb watcher, too much.  Now that I think about it, I don't remember the taste of parmesan on the salad.\n\nMy biggest knock on the place:  the lager beer selection.  American lagers only.  I don't care for American lagers.  Bud Light makes me burp, a lot, and American lagers to me lack the flavor of a Stella, Phuket, Corona, Peroni, etc.  For a restaurant that offers beer pairings, they need to overhaul the lager selection for those of us not into ales.  I'd visit one more time if I could have a Stella w/ my meal, but with the lager selection, I can scratch them off my list.","went to flancers the first time this last week. i got the prickly pear caesar chicken. i was not a fan. the dressing didn't taste much like caesar and while the prickly pear flavoring was tasty, it seemed odd for a caesar. i got the salad when we could not get a wheat crust pizza larger than 10 inch for the hubbie and i to share. he said the pizza was okay, but it didn't look appetizing to me. the bread that came w my salad, loaded w parmesan cheese, was tasty, but for a carb watcher, too much. now that i think about it, i don't remember the taste of parmesan on the salad. n nmy biggest knock on the place the lager beer selection. american lagers only. i don't care for american lagers. bud light makes me burp, a lot, and american lagers to me lack the flavor of a stella, phuket, corona, peroni, etc. for a restaurant that offers beer pairings, they need to overhaul the lager selection for those of us not into ales. i'd visit one more time if i could have a stella w my meal, but with the lager selection, i can scratch them off my list.","neutral, disapproval, disappointment","[INST] A customer left us a 2-star review: 'went to flancers the first time this last week. i got the prickly pear caesar chicken. i was not a fan. the dressing didn't taste much like caesar and while the prickly pear flavoring was tasty, it seemed odd for a caesar. i got the salad when we could not get a wheat crust pizza larger than 10 inch for the hubbie and i to share. he said the pizza was okay, but it didn't look appetizing to me. the bread that came w my salad, loaded w parmesan cheese, was tasty, but for a carb watcher, too much. now that i think about it, i don't remember the taste of parmesan on the salad. n nmy biggest knock on the place the lager beer selection. american lagers only. i don't care for american lagers. bud light makes me burp, a lot, and american lagers to me lack the flavor of a stella, phuket, corona, peroni, etc. for a restaurant that offers beer pairings, they need to overhaul the lager selection for those of us not into ales. i'd visit one more time if i could have a stella w my meal, but with the lager selection, i can scratch them off my list.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'went to flancers the first time this last week. i got the prickly pear caesar chicken. i was not a fan. the dressing didn't taste much like caesar and while the prickly pear flavoring was tasty, it seemed odd for a caesar. i got the salad when we could not get a wheat crust pizza larger than 10 inch for the hubbie and i to share. he said the pizza was okay, but it didn't look appetizing to me. the bread that came w my salad, loaded w parmesan cheese, was tasty, but for a carb watcher, too much. now that i think about it, i don't remember the taste of parmesan on the salad. n nmy biggest knock on the place the lager beer selection. american lagers only. i don't care for american lagers. bud light makes me burp, a lot, and american lagers to me lack the flavor of a stella, phuket, corona, peroni, etc. for a restaurant that offers beer pairings, they need to overhaul the lager selection for those of us not into ales. i'd visit one more time if i could have a stella w my meal, but with the lager selection, i can scratch them off my list.' The customer feels neutral, disapproval, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can consider the following steps:

1. Review the Caesar salad recipe, particularly the dressing, to ensure it more closely resembles a traditional Caesar dressing.
2. Offer a wider variety of beer options, including international lagers, to cater to customers who prefer a more diverse selection.
3. Communicate the size options for pizzas more clearly, to avoid any confusion or disappointment when the desired size is not available.
4. Consider offering a gluten-free or lower-carb option for bread served with salads, to accommodate customers who are watching their carb intake."
2,"Cottage Express is almost completely unremarkable, as they are one of many fast-food Chinese restaurants in strip malls in a city that has dozens, if not hundreds of them.  They do stand out in a few respects, and unfortunately food is not one of them.  At least not in a good way.\n\nThe first thing that I noticed is that their banner proclaims that this is the fifth location for this enterprise in the Charlotte area.  Yet strangely I have never noticed another, not even as I attempted to find one online while I was creating this review (note: I did eventually find one place up near El Taco Veloz with a similar name).  Perhaps a marketing tactic, or maybe they are just using another name for this new store.  Whatever the case, it is still odd that not a single other location turns up.  Anywhere.\n\nNext up is the staff.  Generally these small, dimly-lit quick-serve locations are staffed by individuals who do not speak particularly good English, yet are generally regarded as being at best one generation removed from (whatever country they have decided to represent via their food).  Not here.  This staff is instead a couple of teenage girls who are not only definitely American, they let you know at every turn they are interested in only your money, and the food is well down their list of priorities.\n\nFinally, instead of being served something that comes up rather quickly by a quick turn in one massive wok, you get to choose from a steam table.  Not quite a buffet, because you do not get to go back for seconds - and the food on the table does not appear to have been refreshed any time in the last few hours, or perhaps days.","cottage express is almost completely unremarkable, as they are one of many fast food chinese restaurants in strip malls in a city that has dozens, if not hundreds of them. they do stand out in a few respects, and unfortunately food is not one of them. at least not in a good way. n nthe first thing that i noticed is that their banner proclaims that this is the fifth location for this enterprise in the charlotte area. yet strangely i have never noticed another, not even as i attempted to find one online while i was creating this review note i did eventually find one place up near el taco veloz with a similar name . perhaps a marketing tactic, or maybe they are just using another name for this new store. whatever the case, it is still odd that not a single other location turns up. anywhere. n nnext up is the staff. generally these small, dimly lit quick serve locations are staffed by individuals who do not speak particularly good english, yet are generally regarded as being at best one generation removed from whatever country they have decided to represent via their food . not here. this staff is instead a couple of teenage girls who are not only definitely american, they let you know at every turn they are interested in only your money, and the food is well down their list of priorities. n nfinally, instead of being served something that comes up rather quickly by a quick turn in one massive wok, you get to choose from a steam table. not quite a buffet, because you do not get to go back for seconds and the food on the table does not appear to have been refreshed any time in the last few hours, or perhaps days.","neutral, realization, disappointment","[INST] A customer left us a 2-star review: 'cottage express is almost completely unremarkable, as they are one of many fast food chinese restaurants in strip malls in a city that has dozens, if not hundreds of them. they do stand out in a few respects, and unfortunately food is not one of them. at least not in a good way. n nthe first thing that i noticed is that their banner proclaims that this is the fifth location for this enterprise in the charlotte area. yet strangely i have never noticed another, not even as i attempted to find one online while i was creating this review note i did eventually find one place up near el taco veloz with a similar name . perhaps a marketing tactic, or maybe they are just using another name for this new store. whatever the case, it is still odd that not a single other location turns up. anywhere. n nnext up is the staff. generally these small, dimly lit quick serve locations are staffed by individuals who do not speak particularly good english, yet are generally regarded as being at best one generation removed from whatever country they have decided to represent via their food . not here. this staff is instead a couple of teenage girls who are not only definitely american, they let you know at every turn they are interested in only your money, and the food is well down their list of priorities. n nfinally, instead of being served something that comes up rather quickly by a quick turn in one massive wok, you get to choose from a steam table. not quite a buffet, because you do not get to go back for seconds and the food on the table does not appear to have been refreshed any time in the last few hours, or perhaps days.' The customer feels neutral, realization, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'cottage express is almost completely unremarkable, as they are one of many fast food chinese restaurants in strip malls in a city that has dozens, if not hundreds of them. they do stand out in a few respects, and unfortunately food is not one of them. at least not in a good way. n nthe first thing that i noticed is that their banner proclaims that this is the fifth location for this enterprise in the charlotte area. yet strangely i have never noticed another, not even as i attempted to find one online while i was creating this review note i did eventually find one place up near el taco veloz with a similar name . perhaps a marketing tactic, or maybe they are just using another name for this new store. whatever the case, it is still odd that not a single other location turns up. anywhere. n nnext up is the staff. generally these small, dimly lit quick serve locations are staffed by individuals who do not speak particularly good english, yet are generally regarded as being at best one generation removed from whatever country they have decided to represent via their food . not here. this staff is instead a couple of teenage girls who are not only definitely american, they let you know at every turn they are interested in only your money, and the food is well down their list of priorities. n nfinally, instead of being served something that comes up rather quickly by a quick turn in one massive wok, you get to choose from a steam table. not quite a buffet, because you do not get to go back for seconds and the food on the table does not appear to have been refreshed any time in the last few hours, or perhaps days.' The customer feels neutral, realization, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Enhance the taste and presentation of our dishes to make them more appealing and memorable. This could involve improving the cooking process, using higher quality ingredients, or consulting with a food consultant.

2. Staff Training: Train our staff to provide friendly and efficient service. This includes improving their communication skills, ensuring they prioritize customer satisfaction, and educating them about the food we serve.

3. Cleanliness and Ambiance: Improve the cleanliness of the restaurant, particularly the dining area and steam table. A brighter, more inviting atmosphere could also be considered."
2,"Punked!\nIn a sentence, horrendous value for money.\nWe chose this place expecting a fine dining experience complete with great food and service. Unfortunately both failed and especially the service.\nWe had specified to our waiter immediately that we had an hour and a half before we had to leave to attend a show and he assured us we'd have plenty of time to enjoy our meal at a quiet and relaxed pace.\nOne hour and 10 minutes later our steaks arrive even though the 2 parties next  to us arrived later and had already been served all 3 courses of their meals. What's going on?\nCall it favouritism, poor planning or whatever, we had to engulf our meals in 10 minutes before rushing off to our show only to be late. Not only that, the waiter forgot to include the mushrooms I ordered, had them made quickly and then added them to our bill...so considerate of him. Where's the common sense in customer service? At least give me the mushrooms for free!\nI wish I could say the food was superb but it was average at best;  I've had better steaks  at 1/10 the cost, no joke.\nBottom line: if you're looking for a premium dining experience, think twice before choosing Delmonico.","punked! nin a sentence, horrendous value for money. nwe chose this place expecting a fine dining experience complete with great food and service. unfortunately both failed and especially the service. nwe had specified to our waiter immediately that we had an hour and a half before we had to leave to attend a show and he assured us we'd have plenty of time to enjoy our meal at a quiet and relaxed pace. none hour and 10 minutes later our steaks arrive even though the 2 parties next to us arrived later and had already been served all 3 courses of their meals. what's going on? ncall it favouritism, poor planning or whatever, we had to engulf our meals in 10 minutes before rushing off to our show only to be late. not only that, the waiter forgot to include the mushrooms i ordered, had them made quickly and then added them to our bill...so considerate of him. where's the common sense in customer service? at least give me the mushrooms for free! ni wish i could say the food was superb but it was average at best i've had better steaks at 1 10 the cost, no joke. nbottom line if you're looking for a premium dining experience, think twice before choosing delmonico.","disappointment, curiosity, admiration","[INST] A customer left us a 2-star review: 'punked! nin a sentence, horrendous value for money. nwe chose this place expecting a fine dining experience complete with great food and service. unfortunately both failed and especially the service. nwe had specified to our waiter immediately that we had an hour and a half before we had to leave to attend a show and he assured us we'd have plenty of time to enjoy our meal at a quiet and relaxed pace. none hour and 10 minutes later our steaks arrive even though the 2 parties next to us arrived later and had already been served all 3 courses of their meals. what's going on? ncall it favouritism, poor planning or whatever, we had to engulf our meals in 10 minutes before rushing off to our show only to be late. not only that, the waiter forgot to include the mushrooms i ordered, had them made quickly and then added them to our bill...so considerate of him. where's the common sense in customer service? at least give me the mushrooms for free! ni wish i could say the food was superb but it was average at best i've had better steaks at 1 10 the cost, no joke. nbottom line if you're looking for a premium dining experience, think twice before choosing delmonico.' The customer feels disappointment, curiosity, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'punked! nin a sentence, horrendous value for money. nwe chose this place expecting a fine dining experience complete with great food and service. unfortunately both failed and especially the service. nwe had specified to our waiter immediately that we had an hour and a half before we had to leave to attend a show and he assured us we'd have plenty of time to enjoy our meal at a quiet and relaxed pace. none hour and 10 minutes later our steaks arrive even though the 2 parties next to us arrived later and had already been served all 3 courses of their meals. what's going on? ncall it favouritism, poor planning or whatever, we had to engulf our meals in 10 minutes before rushing off to our show only to be late. not only that, the waiter forgot to include the mushrooms i ordered, had them made quickly and then added them to our bill...so considerate of him. where's the common sense in customer service? at least give me the mushrooms for free! ni wish i could say the food was superb but it was average at best i've had better steaks at 1 10 the cost, no joke. nbottom line if you're looking for a premium dining experience, think twice before choosing delmonico.' The customer feels disappointment, curiosity, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Acknowledge the issue: Respond to the review promptly, acknowledging the customer's disappointment with the service and the food. Apologize for the inconvenience caused and express empathy for their situation.

2. Address the concerns: Explain that we value their time and understand their need to attend a show. Assure them that we will take steps to ensure that their reservations are given priority in the future, and that their specific requests will be accommodated.

3. Offer a solution: Offer a complimentary meal or a discount on their next visit as a gesture of goodwill."
2,"Great vibe and location for we S. Phx folk, but ye gods, beware ordering a \""house Cabernet\"" during Happy Hour - $12 a GLASS!  For happy hour house wine?  Are you kidding?  \n\nThe hhr food is a great deal, we'll be ordering beer next time.. phew.  \n\nCaveat emptor.  Bring a high limit credit card.","great vibe and location for we s. phx folk, but ye gods, beware ordering a house cabernet during happy hour 12 a glass! for happy hour house wine? are you kidding? n nthe hhr food is a great deal, we'll be ordering beer next time.. phew. n ncaveat emptor. bring a high limit credit card.","admiration, approval, curiosity","[INST] A customer left us a 2-star review: 'great vibe and location for we s. phx folk, but ye gods, beware ordering a house cabernet during happy hour 12 a glass! for happy hour house wine? are you kidding? n nthe hhr food is a great deal, we'll be ordering beer next time.. phew. n ncaveat emptor. bring a high limit credit card.' The customer feels admiration, approval, curiosity. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'great vibe and location for we s. phx folk, but ye gods, beware ordering a house cabernet during happy hour 12 a glass! for happy hour house wine? are you kidding? n nthe hhr food is a great deal, we'll be ordering beer next time.. phew. n ncaveat emptor. bring a high limit credit card.' The customer feels admiration, approval, curiosity. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can address the following concerns:

1. House Cabernet during Happy Hour: Offer a more competitive price for house wines during happy hour, or provide a clearer indication of the discounted price.

2. Clarity in Promotions: Ensure that all promotions, including happy hour deals, are clearly communicated to avoid any confusion or disappointment.

3. Food Quality: Improve the quality of food offerings during happy hour, or consider offering a wider variety of options to cater to different tastes."
2,"A nice idea but brunch was at best, meh. The omelets are $10 and miniscule. I got the \""roasted vegetables\"" as a side, potatoes. They were tasteless and slightly undercooked. The vegetable and goat cheese omelet was super super bland.  \n\nMy fianc\u00e9 had waffles, again $10 and they were tiny and tasteless. They were served in a very well plated way with a shot glass of syrup and a pat of frozen butter on a tiny plate. It was all very pretty but the butter was useless as it was too cold to ever melt on the waffles. And for $10 they could have put more than the few bites on the plate. \n\nThe breakfast burrito our friend had went virtually uneaten. Our other friend had the mushroom burger, $15, which was a raw concoction. She seemed to really like it but it too was bland, it had a lot of different textures but no flavor. \n\nYou can go to Point/Park Brugge and for the same amount get a fresh waffle or gigantic omelet that is enough to share. I know it can be tough to be gluten free or dairy free but that doesn't mean being hosed at this below average bistro. \n\nThe d\u00e9cor and location are great. They just need to get a decent chef in the kitchen and maybe give a little bit more value for the cost. If they have to charge a buck or so more to give portions that won't leave someone hungry then so be it.","a nice idea but brunch was at best, meh. the omelets are 10 and miniscule. i got the roasted vegetables as a side, potatoes. they were tasteless and slightly undercooked. the vegetable and goat cheese omelet was super super bland. n nmy fianc u00e9 had waffles, again 10 and they were tiny and tasteless. they were served in a very well plated way with a shot glass of syrup and a pat of frozen butter on a tiny plate. it was all very pretty but the butter was useless as it was too cold to ever melt on the waffles. and for 10 they could have put more than the few bites on the plate. n nthe breakfast burrito our friend had went virtually uneaten. our other friend had the mushroom burger, 15, which was a raw concoction. she seemed to really like it but it too was bland, it had a lot of different textures but no flavor. n nyou can go to point park brugge and for the same amount get a fresh waffle or gigantic omelet that is enough to share. i know it can be tough to be gluten free or dairy free but that doesn't mean being hosed at this below average bistro. n nthe d u00e9cor and location are great. they just need to get a decent chef in the kitchen and maybe give a little bit more value for the cost. if they have to charge a buck or so more to give portions that won't leave someone hungry then so be it.","admiration, neutral, disappointment","[INST] A customer left us a 2-star review: 'a nice idea but brunch was at best, meh. the omelets are 10 and miniscule. i got the roasted vegetables as a side, potatoes. they were tasteless and slightly undercooked. the vegetable and goat cheese omelet was super super bland. n nmy fianc u00e9 had waffles, again 10 and they were tiny and tasteless. they were served in a very well plated way with a shot glass of syrup and a pat of frozen butter on a tiny plate. it was all very pretty but the butter was useless as it was too cold to ever melt on the waffles. and for 10 they could have put more than the few bites on the plate. n nthe breakfast burrito our friend had went virtually uneaten. our other friend had the mushroom burger, 15, which was a raw concoction. she seemed to really like it but it too was bland, it had a lot of different textures but no flavor. n nyou can go to point park brugge and for the same amount get a fresh waffle or gigantic omelet that is enough to share. i know it can be tough to be gluten free or dairy free but that doesn't mean being hosed at this below average bistro. n nthe d u00e9cor and location are great. they just need to get a decent chef in the kitchen and maybe give a little bit more value for the cost. if they have to charge a buck or so more to give portions that won't leave someone hungry then so be it.' The customer feels admiration, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'a nice idea but brunch was at best, meh. the omelets are 10 and miniscule. i got the roasted vegetables as a side, potatoes. they were tasteless and slightly undercooked. the vegetable and goat cheese omelet was super super bland. n nmy fianc u00e9 had waffles, again 10 and they were tiny and tasteless. they were served in a very well plated way with a shot glass of syrup and a pat of frozen butter on a tiny plate. it was all very pretty but the butter was useless as it was too cold to ever melt on the waffles. and for 10 they could have put more than the few bites on the plate. n nthe breakfast burrito our friend had went virtually uneaten. our other friend had the mushroom burger, 15, which was a raw concoction. she seemed to really like it but it too was bland, it had a lot of different textures but no flavor. n nyou can go to point park brugge and for the same amount get a fresh waffle or gigantic omelet that is enough to share. i know it can be tough to be gluten free or dairy free but that doesn't mean being hosed at this below average bistro. n nthe d u00e9cor and location are great. they just need to get a decent chef in the kitchen and maybe give a little bit more value for the cost. if they have to charge a buck or so more to give portions that won't leave someone hungry then so be it.' The customer feels admiration, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Food Quality: Enhance the taste and quality of our dishes, particularly the omelets, roasted vegetables, and waffles. We could consider using fresher ingredients, improving cooking techniques, and adjusting seasoning to make our dishes more flavorful.

2. Portion Size: Increase the portion sizes, especially for dishes that are perceived as small, such as the omelets, waffles, and breakfast burrito. This will help ensure customers feel they are getting good value for their money."
2,"My wife and I came here several years ago and loved the place.  We decided to stop by again and what a mistake it was.  The food selection was very limited.  The taste was ok.  I was anticipating to have lobster tail but apparently they did away with it.  We were disappointed.   One good thing, there was no line.  We were seated immediately on a Saturday night for dinner.","my wife and i came here several years ago and loved the place. we decided to stop by again and what a mistake it was. the food selection was very limited. the taste was ok. i was anticipating to have lobster tail but apparently they did away with it. we were disappointed. one good thing, there was no line. we were seated immediately on a saturday night for dinner.","disappointment, love, sadness","[INST] A customer left us a 2-star review: 'my wife and i came here several years ago and loved the place. we decided to stop by again and what a mistake it was. the food selection was very limited. the taste was ok. i was anticipating to have lobster tail but apparently they did away with it. we were disappointed. one good thing, there was no line. we were seated immediately on a saturday night for dinner.' The customer feels disappointment, love, sadness. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'my wife and i came here several years ago and loved the place. we decided to stop by again and what a mistake it was. the food selection was very limited. the taste was ok. i was anticipating to have lobster tail but apparently they did away with it. we were disappointed. one good thing, there was no line. we were seated immediately on a saturday night for dinner.' The customer feels disappointment, love, sadness. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following steps:

1. Acknowledge their feedback: Respond to the review, thanking them for their feedback and expressing regret that their recent visit did not meet their expectations.

2. Address their concerns: Explain that the menu may have changed since their last visit, and apologize for the disappointment caused by the absence of the lobster tail dish. Offer to discuss alternative options that may appeal to them.

3. Offer a solution: Invite them to return for a complimentary meal, where they can sample a selection of dishes from the current menu and have the opportunity to enjoy their favorite dishes once again."
2,"I know this place is ghetto famous. I get that some think it deserves more stars simply for irony.  \n\nBut here's the deal:\nDo I want irony in Vegas? Where there are soooo many competing amazing places that are open all night?\n\nPeppermill is the kind of place that would mean so much to me if it was the only late night diner in a town with nothing else to do and the strange dark neon/art deco feel was just kitschy. But in my head, I can't put black lights and Hawaiian themes together, so it just feels really strange. I couldn't feel calm in the place if you gave me 3 shots of whisky and a valium. The cocktail servers in the lounge wear long evening gowns, and the restaurants servers where strange teensy server shorts with aloha shorts. It's just very very strange. \n\nThat said, everyone should go once.","i know this place is ghetto famous. i get that some think it deserves more stars simply for irony. n nbut here's the deal ndo i want irony in vegas? where there are soooo many competing amazing places that are open all night? n npeppermill is the kind of place that would mean so much to me if it was the only late night diner in a town with nothing else to do and the strange dark neon art deco feel was just kitschy. but in my head, i can't put black lights and hawaiian themes together, so it just feels really strange. i couldn't feel calm in the place if you gave me 3 shots of whisky and a valium. the cocktail servers in the lounge wear long evening gowns, and the restaurants servers where strange teensy server shorts with aloha shorts. it's just very very strange. n nthat said, everyone should go once.","curiosity, confusion, neutral","[INST] A customer left us a 2-star review: 'i know this place is ghetto famous. i get that some think it deserves more stars simply for irony. n nbut here's the deal ndo i want irony in vegas? where there are soooo many competing amazing places that are open all night? n npeppermill is the kind of place that would mean so much to me if it was the only late night diner in a town with nothing else to do and the strange dark neon art deco feel was just kitschy. but in my head, i can't put black lights and hawaiian themes together, so it just feels really strange. i couldn't feel calm in the place if you gave me 3 shots of whisky and a valium. the cocktail servers in the lounge wear long evening gowns, and the restaurants servers where strange teensy server shorts with aloha shorts. it's just very very strange. n nthat said, everyone should go once.' The customer feels curiosity, confusion, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i know this place is ghetto famous. i get that some think it deserves more stars simply for irony. n nbut here's the deal ndo i want irony in vegas? where there are soooo many competing amazing places that are open all night? n npeppermill is the kind of place that would mean so much to me if it was the only late night diner in a town with nothing else to do and the strange dark neon art deco feel was just kitschy. but in my head, i can't put black lights and hawaiian themes together, so it just feels really strange. i couldn't feel calm in the place if you gave me 3 shots of whisky and a valium. the cocktail servers in the lounge wear long evening gowns, and the restaurants servers where strange teensy server shorts with aloha shorts. it's just very very strange. n nthat said, everyone should go once.' The customer feels curiosity, confusion, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following changes:

1. Streamline the decor: The customer found the black lights and Hawaiian themes incongruous. We could consider a more cohesive theme that aligns better with the customer's expectations.

2. Update the uniforms: The customer was uncomfortable with the servers' attire in both the lounge and the restaurant. We could consider updating the uniforms to something more modern and less contrasting, such as a consistent black or neutral color scheme.

3. Enhance ambiance: The customer mentioned feeling uncomfortable and unable to relax."
2,"Went there last night with my gfriend. \n\nHostess was nice and friendly\nwaiter was ok, no personality. Didn't really help when i ask what is best in this group he responded \""this is the most popular item\"" I don't want to know the most popular item, I want to know the best tasting and why it tastes good, you idiot who just repeats the descriptions off the menu...\n\nFirst dish: artichoke salad. pretty good, over sauced though\n2nd course: oxtail gnocchi flavors delicious. (home made) Gnocchi undercooked thumb down for gnocchi (keep in mind I have gnocchi all over italy and know how it should taste)\n3rd course: Lamb chop this could have been great but it was over sated, i mean i need a glass of water salty. thumbs down\nthe best part dessert: citrus with ricotta cream. at least something good to send us on our way. thumb up\n\nBecause the waiter \""was just there\"" and the food was \""ok\"" I tipped 18%.. I never tip below 20%.. Thats how disappointed I was with the overall experience. The best thing was the hostess and the dessert. \n\nDo yourself a favor and go spend $200- bucks elsewhere.","went there last night with my gfriend. n nhostess was nice and friendly nwaiter was ok, no personality. didn't really help when i ask what is best in this group he responded this is the most popular item i don't want to know the most popular item, i want to know the best tasting and why it tastes good, you idiot who just repeats the descriptions off the menu... n nfirst dish artichoke salad. pretty good, over sauced though n2nd course oxtail gnocchi flavors delicious. home made gnocchi undercooked thumb down for gnocchi keep in mind i have gnocchi all over italy and know how it should taste n3rd course lamb chop this could have been great but it was over sated, i mean i need a glass of water salty. thumbs down nthe best part dessert citrus with ricotta cream. at least something good to send us on our way. thumb up n nbecause the waiter was just there and the food was ok i tipped 18 .. i never tip below 20 .. thats how disappointed i was with the overall experience. the best thing was the hostess and the dessert. n ndo yourself a favor and go spend 200 bucks elsewhere.","admiration, curiosity, annoyance","[INST] A customer left us a 2-star review: 'went there last night with my gfriend. n nhostess was nice and friendly nwaiter was ok, no personality. didn't really help when i ask what is best in this group he responded this is the most popular item i don't want to know the most popular item, i want to know the best tasting and why it tastes good, you idiot who just repeats the descriptions off the menu... n nfirst dish artichoke salad. pretty good, over sauced though n2nd course oxtail gnocchi flavors delicious. home made gnocchi undercooked thumb down for gnocchi keep in mind i have gnocchi all over italy and know how it should taste n3rd course lamb chop this could have been great but it was over sated, i mean i need a glass of water salty. thumbs down nthe best part dessert citrus with ricotta cream. at least something good to send us on our way. thumb up n nbecause the waiter was just there and the food was ok i tipped 18 .. i never tip below 20 .. thats how disappointed i was with the overall experience. the best thing was the hostess and the dessert. n ndo yourself a favor and go spend 200 bucks elsewhere.' The customer feels admiration, curiosity, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'went there last night with my gfriend. n nhostess was nice and friendly nwaiter was ok, no personality. didn't really help when i ask what is best in this group he responded this is the most popular item i don't want to know the most popular item, i want to know the best tasting and why it tastes good, you idiot who just repeats the descriptions off the menu... n nfirst dish artichoke salad. pretty good, over sauced though n2nd course oxtail gnocchi flavors delicious. home made gnocchi undercooked thumb down for gnocchi keep in mind i have gnocchi all over italy and know how it should taste n3rd course lamb chop this could have been great but it was over sated, i mean i need a glass of water salty. thumbs down nthe best part dessert citrus with ricotta cream. at least something good to send us on our way. thumb up n nbecause the waiter was just there and the food was ok i tipped 18 .. i never tip below 20 .. thats how disappointed i was with the overall experience. the best thing was the hostess and the dessert. n ndo yourself a favor and go spend 200 bucks elsewhere.' The customer feels admiration, curiosity, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Training: Train our staff to provide more detailed and personalized recommendations, going beyond just the most popular items. They should be able to explain the unique aspects of each dish, its taste, and why it's a standout choice.

2. Food Preparation: Pay close attention to the preparation of dishes, especially those that are cultural staples like gnocchi. Ensure they are cooked properly and seasoned to the customer's taste.

3. Communication: Improve communication skills among staff to ensure a friendly and engaging atmosphere."
2,"So, it had been a while since I had been, and remembered it being okay, so I thought I'd drive over and give it a hot. I ordered the tomato soup & turkey deluxe. The service, again, was very slow! The staff seemed pretty involved in their own conversations rather than working. So, I got home and my turkey deluxe, which should have been turkey, Swiss, lettuce, tomato & bacon...no bacon, ugh! In addition there was one piece of turkey. I will say the chips & salsa, I guess the automatic side, were good. Definitely disappointed with my return visit :-(.","so, it had been a while since i had been, and remembered it being okay, so i thought i'd drive over and give it a hot. i ordered the tomato soup turkey deluxe. the service, again, was very slow! the staff seemed pretty involved in their own conversations rather than working. so, i got home and my turkey deluxe, which should have been turkey, swiss, lettuce, tomato bacon...no bacon, ugh! in addition there was one piece of turkey. i will say the chips salsa, i guess the automatic side, were good. definitely disappointed with my return visit .","disappointment, neutral, disapproval","[INST] A customer left us a 2-star review: 'so, it had been a while since i had been, and remembered it being okay, so i thought i'd drive over and give it a hot. i ordered the tomato soup turkey deluxe. the service, again, was very slow! the staff seemed pretty involved in their own conversations rather than working. so, i got home and my turkey deluxe, which should have been turkey, swiss, lettuce, tomato bacon...no bacon, ugh! in addition there was one piece of turkey. i will say the chips salsa, i guess the automatic side, were good. definitely disappointed with my return visit .' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'so, it had been a while since i had been, and remembered it being okay, so i thought i'd drive over and give it a hot. i ordered the tomato soup turkey deluxe. the service, again, was very slow! the staff seemed pretty involved in their own conversations rather than working. so, i got home and my turkey deluxe, which should have been turkey, swiss, lettuce, tomato bacon...no bacon, ugh! in addition there was one piece of turkey. i will say the chips salsa, i guess the automatic side, were good. definitely disappointed with my return visit .' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve Service Speed: The customer mentions that service was slow. We can train our staff to prioritize customer service and respond to orders promptly.

2. Staff Attention: The customer felt that the staff were more engaged in their own conversations than in their work. We can encourage our staff to maintain a customer-focused attitude and prioritize customer service.

3. Order Accuracy: The customer received an incorrect order. We can implement a system to double-check orders before they are served to ensure accuracy."
2,"I attended a birthday dinner here for a friend on a Thursday evening. I had high expectations, as I'm a huge Asian food lover and have heard great things about Pittsburgh's recent restaurant openings (as I've just returned to the city). However, I was disappointed with the food and service. The dishes we ordered really lacked a meaningful Asian influence (although no one ordered the noodle dishes) and flavor. Skate cheeks, placed on top of small pieces of white toast, were pretty bland. The fried Brussels Sprouts were the highlight (obviously, but don't beat Meat & Potatoes). We should have skipped the desserts - both options were vanilla custard-based, one topped with Fruity Pebbles (somewhat cute, but very poorly executed).\n\nIn addition, our server seemed to lack experience and confidence - we had to ask to place our order AND had to ask for recommendations, as our server never introduced herself nor asked us if we'd ever dined there (no one had). \n\nHopefully the next season's menu will feature more \""grit\""...authentic Chinese and/or Southeast Asian flavors (ala Red Farm in NYC), b/c right now it seems they are trying too hard and missing.","i attended a birthday dinner here for a friend on a thursday evening. i had high expectations, as i'm a huge asian food lover and have heard great things about pittsburgh's recent restaurant openings as i've just returned to the city . however, i was disappointed with the food and service. the dishes we ordered really lacked a meaningful asian influence although no one ordered the noodle dishes and flavor. skate cheeks, placed on top of small pieces of white toast, were pretty bland. the fried brussels sprouts were the highlight obviously, but don't beat meat potatoes . we should have skipped the desserts both options were vanilla custard based, one topped with fruity pebbles somewhat cute, but very poorly executed . n nin addition, our server seemed to lack experience and confidence we had to ask to place our order and had to ask for recommendations, as our server never introduced herself nor asked us if we'd ever dined there no one had . n nhopefully the next season's menu will feature more grit ...authentic chinese and or southeast asian flavors ala red farm in nyc , b c right now it seems they are trying too hard and missing.","disappointment, disapproval, neutral","[INST] A customer left us a 2-star review: 'i attended a birthday dinner here for a friend on a thursday evening. i had high expectations, as i'm a huge asian food lover and have heard great things about pittsburgh's recent restaurant openings as i've just returned to the city . however, i was disappointed with the food and service. the dishes we ordered really lacked a meaningful asian influence although no one ordered the noodle dishes and flavor. skate cheeks, placed on top of small pieces of white toast, were pretty bland. the fried brussels sprouts were the highlight obviously, but don't beat meat potatoes . we should have skipped the desserts both options were vanilla custard based, one topped with fruity pebbles somewhat cute, but very poorly executed . n nin addition, our server seemed to lack experience and confidence we had to ask to place our order and had to ask for recommendations, as our server never introduced herself nor asked us if we'd ever dined there no one had . n nhopefully the next season's menu will feature more grit ...authentic chinese and or southeast asian flavors ala red farm in nyc , b c right now it seems they are trying too hard and missing.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i attended a birthday dinner here for a friend on a thursday evening. i had high expectations, as i'm a huge asian food lover and have heard great things about pittsburgh's recent restaurant openings as i've just returned to the city . however, i was disappointed with the food and service. the dishes we ordered really lacked a meaningful asian influence although no one ordered the noodle dishes and flavor. skate cheeks, placed on top of small pieces of white toast, were pretty bland. the fried brussels sprouts were the highlight obviously, but don't beat meat potatoes . we should have skipped the desserts both options were vanilla custard based, one topped with fruity pebbles somewhat cute, but very poorly executed . n nin addition, our server seemed to lack experience and confidence we had to ask to place our order and had to ask for recommendations, as our server never introduced herself nor asked us if we'd ever dined there no one had . n nhopefully the next season's menu will feature more grit ...authentic chinese and or southeast asian flavors ala red farm in nyc , b c right now it seems they are trying too hard and missing.' The customer feels disappointment, disapproval, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Enhance Asian Influence in the Menu: The customer mentioned a lack of meaningful Asian influence in the dishes. We could consider incorporating more authentic Chinese and Southeast Asian flavors into our menu, similar to Red Farm in NYC.

2. Improve Server Training: The server seemed to lack experience and confidence, which affected the service. Providing more comprehensive training for our staff, including introducing themselves and asking if customers have dined at the restaurant before, could help improve the overall experience.

3. Food Presentation and Taste: The customer found the skate cheeks bland and the desserts poorly executed."
2,"Very disappointing! Service was very slow, food was over priced and not to order. I ordered a baked potato 'fully loaded', once the meal got there, I asked about the bacon and was told that was another $.50. I passed.\n\nI filled out their comment card and am currently waiting their response...... (crickets).\n\nNot worth the price to eat there. We may go back for the band and drinks. \n\nNeed a real Steak House in the San Tan Valley!!","very disappointing! service was very slow, food was over priced and not to order. i ordered a baked potato 'fully loaded', once the meal got there, i asked about the bacon and was told that was another .50. i passed. n ni filled out their comment card and am currently waiting their response...... crickets . n nnot worth the price to eat there. we may go back for the band and drinks. n nneed a real steak house in the san tan valley!!","disappointment, neutral, disapproval","[INST] A customer left us a 2-star review: 'very disappointing! service was very slow, food was over priced and not to order. i ordered a baked potato 'fully loaded', once the meal got there, i asked about the bacon and was told that was another .50. i passed. n ni filled out their comment card and am currently waiting their response...... crickets . n nnot worth the price to eat there. we may go back for the band and drinks. n nneed a real steak house in the san tan valley!!' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'very disappointing! service was very slow, food was over priced and not to order. i ordered a baked potato 'fully loaded', once the meal got there, i asked about the bacon and was told that was another .50. i passed. n ni filled out their comment card and am currently waiting their response...... crickets . n nnot worth the price to eat there. we may go back for the band and drinks. n nneed a real steak house in the san tan valley!!' The customer feels disappointment, neutral, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Address the issue of slow service: Improve kitchen efficiency to reduce wait times.
2. Review pricing: Ensure menu prices are competitive and transparent, with no hidden charges.
3. Clarify menu items: Clearly communicate all inclusions in menu items to avoid confusion.
4. Train staff on menu items: Ensure staff are knowledgeable about menu items and can answer customer questions accurately.
5. Respond to feedback: Acknowledge the customer's feedback and offer a solution, such as a discount or complimentary item on their next visit."
2,"Been getting their menu in the mail and been looking for a good, local pizza joint. I love pizza, that and a beer is one of my favorite meals. I called in an order for pick up and it was ready in the time they gave me, I think 25 minutes.\n\nThe pizza is overall.... Ok? I ordered pepperoni and extra cheese and the amount of cheese seemed a little less than \""extra.\"" The pepperoni and everything tasted pretty good. I especially like the crust, it's on the thinner side but not too thin and was really tasty. Although I know pizza isn't an especially healthy choice, this one was rather greasy, which was a big turn off to my boyfriend. Also it really falls apart the further into the slice I got, eventually completely coming apart from the fat crust at the end. Between the grease and fall-apart quality this makes for a messy pizza experience.\n\nOverall I have mixed feelings. It definitely wasn't bad pizza but not great either. My boyfriend also ordered a calzone and thought it was \""boring.\"" Gonna keep looking for a good local pizza joint.","been getting their menu in the mail and been looking for a good, local pizza joint. i love pizza, that and a beer is one of my favorite meals. i called in an order for pick up and it was ready in the time they gave me, i think 25 minutes. n nthe pizza is overall.... ok? i ordered pepperoni and extra cheese and the amount of cheese seemed a little less than extra. the pepperoni and everything tasted pretty good. i especially like the crust, it's on the thinner side but not too thin and was really tasty. although i know pizza isn't an especially healthy choice, this one was rather greasy, which was a big turn off to my boyfriend. also it really falls apart the further into the slice i got, eventually completely coming apart from the fat crust at the end. between the grease and fall apart quality this makes for a messy pizza experience. n noverall i have mixed feelings. it definitely wasn't bad pizza but not great either. my boyfriend also ordered a calzone and thought it was boring. gonna keep looking for a good local pizza joint.","love, admiration, approval","[INST] A customer left us a 2-star review: 'been getting their menu in the mail and been looking for a good, local pizza joint. i love pizza, that and a beer is one of my favorite meals. i called in an order for pick up and it was ready in the time they gave me, i think 25 minutes. n nthe pizza is overall.... ok? i ordered pepperoni and extra cheese and the amount of cheese seemed a little less than extra. the pepperoni and everything tasted pretty good. i especially like the crust, it's on the thinner side but not too thin and was really tasty. although i know pizza isn't an especially healthy choice, this one was rather greasy, which was a big turn off to my boyfriend. also it really falls apart the further into the slice i got, eventually completely coming apart from the fat crust at the end. between the grease and fall apart quality this makes for a messy pizza experience. n noverall i have mixed feelings. it definitely wasn't bad pizza but not great either. my boyfriend also ordered a calzone and thought it was boring. gonna keep looking for a good local pizza joint.' The customer feels love, admiration, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'been getting their menu in the mail and been looking for a good, local pizza joint. i love pizza, that and a beer is one of my favorite meals. i called in an order for pick up and it was ready in the time they gave me, i think 25 minutes. n nthe pizza is overall.... ok? i ordered pepperoni and extra cheese and the amount of cheese seemed a little less than extra. the pepperoni and everything tasted pretty good. i especially like the crust, it's on the thinner side but not too thin and was really tasty. although i know pizza isn't an especially healthy choice, this one was rather greasy, which was a big turn off to my boyfriend. also it really falls apart the further into the slice i got, eventually completely coming apart from the fat crust at the end. between the grease and fall apart quality this makes for a messy pizza experience. n noverall i have mixed feelings. it definitely wasn't bad pizza but not great either. my boyfriend also ordered a calzone and thought it was boring. gonna keep looking for a good local pizza joint.' The customer feels love, admiration, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could focus on the following areas:

1. Enhance the cheese topping: The customer mentioned that the amount of cheese seemed less than expected. We could consider increasing the cheese quantity for the pepperoni and extra cheese order.

2. Reduce greasiness: The customer's boyfriend found the pizza to be greasy, which was a turnoff. We could work on reducing the greasiness of our pizza to make it more appealing.

3. Improve slice structure: The pizza seemed to fall apart as the customer ate it, which led to a messy experience. We could work on improving the structure of our slices to make them more durable."
2,"They told me that the oil change would take an hour to an hour and a half. It ended up taking three hours as they waited for a part. In their defense they said it was possible it would take longer. That was fine but when the person at the front\ndesk starts talking politics, swearing, and pushing his beliefs, that is when the line of professionalism was crossed. The car works great but the customer service left much to be desired.","they told me that the oil change would take an hour to an hour and a half. it ended up taking three hours as they waited for a part. in their defense they said it was possible it would take longer. that was fine but when the person at the front ndesk starts talking politics, swearing, and pushing his beliefs, that is when the line of professionalism was crossed. the car works great but the customer service left much to be desired.","admiration, neutral, disappointment","[INST] A customer left us a 2-star review: 'they told me that the oil change would take an hour to an hour and a half. it ended up taking three hours as they waited for a part. in their defense they said it was possible it would take longer. that was fine but when the person at the front ndesk starts talking politics, swearing, and pushing his beliefs, that is when the line of professionalism was crossed. the car works great but the customer service left much to be desired.' The customer feels admiration, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'they told me that the oil change would take an hour to an hour and a half. it ended up taking three hours as they waited for a part. in their defense they said it was possible it would take longer. that was fine but when the person at the front ndesk starts talking politics, swearing, and pushing his beliefs, that is when the line of professionalism was crossed. the car works great but the customer service left much to be desired.' The customer feels admiration, neutral, disappointment. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. **Communication**: Improve the accuracy of estimated service times. If a delay is expected, inform the customer promptly and keep them updated throughout the process.

2. **Professionalism**: Train staff on maintaining a neutral and respectful demeanor during customer interactions. This includes avoiding political discussions and inappropriate language.

3. **Customer Service**: Enhance the overall customer service experience by ensuring staff are friendly, courteous, and attentive to customer needs."
2,"-Cozy atmosphere in a nice building with great outdoor seating \n-Server (heavyset black woman) was bad and behaved inappropriately\n-Food is slightly pricey for some dishes. Flank steak was amazing. Pizza was okay. Nachos were standard fare. Nothing special here.\n-Girlfriend saw server (slender black lady) use restroom, pick her teeth, and leave restroom without washing hands! This was before we left. Awful!","cozy atmosphere in a nice building with great outdoor seating n server heavyset black woman was bad and behaved inappropriately n food is slightly pricey for some dishes. flank steak was amazing. pizza was okay. nachos were standard fare. nothing special here. n girlfriend saw server slender black lady use restroom, pick her teeth, and leave restroom without washing hands! this was before we left. awful!","disgust, admiration, annoyance","[INST] A customer left us a 2-star review: 'cozy atmosphere in a nice building with great outdoor seating n server heavyset black woman was bad and behaved inappropriately n food is slightly pricey for some dishes. flank steak was amazing. pizza was okay. nachos were standard fare. nothing special here. n girlfriend saw server slender black lady use restroom, pick her teeth, and leave restroom without washing hands! this was before we left. awful!' The customer feels disgust, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'cozy atmosphere in a nice building with great outdoor seating n server heavyset black woman was bad and behaved inappropriately n food is slightly pricey for some dishes. flank steak was amazing. pizza was okay. nachos were standard fare. nothing special here. n girlfriend saw server slender black lady use restroom, pick her teeth, and leave restroom without washing hands! this was before we left. awful!' The customer feels disgust, admiration, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Training: Ensure all staff, particularly servers, are well-trained in proper hygiene practices, including washing hands regularly. This will help alleviate the customer's concern about hygiene.

2. Server Behavior: Address any inappropriate behavior from servers, ensuring they maintain a professional demeanor at all times. This will help improve the customer's overall experience and reduce feelings of annoyance.

3. Pricing: Review the pricing of our dishes, particularly those that were criticized as being overpriced. We may need to adjust prices to better reflect the quality of our food."
2,"The place looks attractive from the outside and the inside. It was not full but a bit noisy on a Friday night, so we sat down on the (quieter) heated patio. The meal started well, with good bread and fresh salads. It went down from there. Overall, serving smaller portions of higher quality food would be the way to go.\nWe had spanakopita as a starter. Three pretty large pieces -- glad we ordered just one plate for two. It looked like a \""pocket pizza\"". Too much \""cream cheese\""; I don't think it was feta. I missed the light layers of phyllo crust we should have gotten. \nThen we had the regular (beef) gyro and the chicken gyro, served with potatoes and rice. Potatoes were more like fries. I did not feel like having something that fat, I ate just a few pieces and was disappointed. The rice was not impressive--and the chicken gyro was not either. My husband liked the meal better than I did--I think he had read reviews of the place beforehand and his expectations were not too high. The service was good, the pace of the meal was good too. But I don't think I'll go back.","the place looks attractive from the outside and the inside. it was not full but a bit noisy on a friday night, so we sat down on the quieter heated patio. the meal started well, with good bread and fresh salads. it went down from there. overall, serving smaller portions of higher quality food would be the way to go. nwe had spanakopita as a starter. three pretty large pieces glad we ordered just one plate for two. it looked like a pocket pizza . too much cream cheese i don't think it was feta. i missed the light layers of phyllo crust we should have gotten. nthen we had the regular beef gyro and the chicken gyro, served with potatoes and rice. potatoes were more like fries. i did not feel like having something that fat, i ate just a few pieces and was disappointed. the rice was not impressive and the chicken gyro was not either. my husband liked the meal better than i did i think he had read reviews of the place beforehand and his expectations were not too high. the service was good, the pace of the meal was good too. but i don't think i'll go back.","joy, neutral, approval","[INST] A customer left us a 2-star review: 'the place looks attractive from the outside and the inside. it was not full but a bit noisy on a friday night, so we sat down on the quieter heated patio. the meal started well, with good bread and fresh salads. it went down from there. overall, serving smaller portions of higher quality food would be the way to go. nwe had spanakopita as a starter. three pretty large pieces glad we ordered just one plate for two. it looked like a pocket pizza . too much cream cheese i don't think it was feta. i missed the light layers of phyllo crust we should have gotten. nthen we had the regular beef gyro and the chicken gyro, served with potatoes and rice. potatoes were more like fries. i did not feel like having something that fat, i ate just a few pieces and was disappointed. the rice was not impressive and the chicken gyro was not either. my husband liked the meal better than i did i think he had read reviews of the place beforehand and his expectations were not too high. the service was good, the pace of the meal was good too. but i don't think i'll go back.' The customer feels joy, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the place looks attractive from the outside and the inside. it was not full but a bit noisy on a friday night, so we sat down on the quieter heated patio. the meal started well, with good bread and fresh salads. it went down from there. overall, serving smaller portions of higher quality food would be the way to go. nwe had spanakopita as a starter. three pretty large pieces glad we ordered just one plate for two. it looked like a pocket pizza . too much cream cheese i don't think it was feta. i missed the light layers of phyllo crust we should have gotten. nthen we had the regular beef gyro and the chicken gyro, served with potatoes and rice. potatoes were more like fries. i did not feel like having something that fat, i ate just a few pieces and was disappointed. the rice was not impressive and the chicken gyro was not either. my husband liked the meal better than i did i think he had read reviews of the place beforehand and his expectations were not too high. the service was good, the pace of the meal was good too. but i don't think i'll go back.' The customer feels joy, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, consider the following suggestions:

1. Clarify the ingredients in dishes, especially those with cultural or traditional connotations like Spanakopita, to ensure they meet customer expectations.

2. Offer smaller portion sizes for dishes like gyros, which may be more appropriate for a single serving.

3. Improve the quality and variety of side dishes, such as the potatoes, to cater to a wider range of preferences.

4. Consider adjusting the noise level on Friday nights, if possible, to create a more comfortable atmosphere for diners who prefer a quieter environment."
2,"They broke almost as much as they fixed.\n\nHad my Honda in to fix a power steering pump.  They fixed it,and a motor mount they claimed was broken,  but when I got the car back it made a scraping sound whenever it hit a mild bump.  That noise was not there before.  Now they say it might be the front struts.  They gave an estimate of $900 to fix something they broke.  Called national Honda, but no help there.  I am not going to pay them to fix something they broke, as that only rewards incompetence.","they broke almost as much as they fixed. n nhad my honda in to fix a power steering pump. they fixed it,and a motor mount they claimed was broken, but when i got the car back it made a scraping sound whenever it hit a mild bump. that noise was not there before. now they say it might be the front struts. they gave an estimate of 900 to fix something they broke. called national honda, but no help there. i am not going to pay them to fix something they broke, as that only rewards incompetence.","neutral, annoyance, disapproval","[INST] A customer left us a 2-star review: 'they broke almost as much as they fixed. n nhad my honda in to fix a power steering pump. they fixed it,and a motor mount they claimed was broken, but when i got the car back it made a scraping sound whenever it hit a mild bump. that noise was not there before. now they say it might be the front struts. they gave an estimate of 900 to fix something they broke. called national honda, but no help there. i am not going to pay them to fix something they broke, as that only rewards incompetence.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'they broke almost as much as they fixed. n nhad my honda in to fix a power steering pump. they fixed it,and a motor mount they claimed was broken, but when i got the car back it made a scraping sound whenever it hit a mild bump. that noise was not there before. now they say it might be the front struts. they gave an estimate of 900 to fix something they broke. called national honda, but no help there. i am not going to pay them to fix something they broke, as that only rewards incompetence.' The customer feels neutral, annoyance, disapproval. Concisely, how can we best improve our services for this customer's experience?  1. Acknowledge the issue: Immediately reach out to the customer to express empathy and understanding for their experience. Apologize for the inconvenience caused and assure them that you value their feedback.

2. Investigate the problem: Inspect the vehicle again to identify the source of the scraping sound. If it is indeed the front struts, offer to replace them at no additional cost to the customer. If it's not, find the root cause and explain it to the customer.

3. Offer a solution: Provide a clear and reasonable solution to resolve the issue, such as offering to cover the repair costs or providing a discount on future services."
2,"First of all, an hour after we ordered we get our food. Service was slow. My friends top priced item in the place for prime rib was not cooked for perfection and was just  rare and un-eatable! She had to call waiter to have it cooked a little bit more which took long. My burger was not the best as the flavor was more on the sauce and cheese than the burger itself. It was 5 times the price of my regular burger. Everything was salty. We had the bone marrow which was salty or maybe it was the bread and side was salty...the only think I liked was my calamnsi drink....I would not recommend the place if you want taste.","first of all, an hour after we ordered we get our food. service was slow. my friends top priced item in the place for prime rib was not cooked for perfection and was just rare and un eatable! she had to call waiter to have it cooked a little bit more which took long. my burger was not the best as the flavor was more on the sauce and cheese than the burger itself. it was 5 times the price of my regular burger. everything was salty. we had the bone marrow which was salty or maybe it was the bread and side was salty...the only think i liked was my calamnsi drink....i would not recommend the place if you want taste.","neutral, disappointment, disapproval","[INST] A customer left us a 2-star review: 'first of all, an hour after we ordered we get our food. service was slow. my friends top priced item in the place for prime rib was not cooked for perfection and was just rare and un eatable! she had to call waiter to have it cooked a little bit more which took long. my burger was not the best as the flavor was more on the sauce and cheese than the burger itself. it was 5 times the price of my regular burger. everything was salty. we had the bone marrow which was salty or maybe it was the bread and side was salty...the only think i liked was my calamnsi drink....i would not recommend the place if you want taste.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'first of all, an hour after we ordered we get our food. service was slow. my friends top priced item in the place for prime rib was not cooked for perfection and was just rare and un eatable! she had to call waiter to have it cooked a little bit more which took long. my burger was not the best as the flavor was more on the sauce and cheese than the burger itself. it was 5 times the price of my regular burger. everything was salty. we had the bone marrow which was salty or maybe it was the bread and side was salty...the only think i liked was my calamnsi drink....i would not recommend the place if you want taste.' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Speed up service: Address the issue of slow service by training staff to work more efficiently, improving kitchen workflow, and reducing wait times.

2. Cook food to order: Ensure that all dishes are cooked to the customer's preference by implementing a more precise cooking process and double-checking orders before they are sent to the kitchen.

3. Improve the quality of dishes: Enhance the flavor profile of dishes, particularly the prime rib and burgers, by focusing on the quality of ingredients and seasoning."
2,"Let me start by saying that I am a huge Zipp's fan (as a chain) overall. That being said, this location is not on par with other Zipp's locations in terms of food quality / taste. \n\nMy husband and I come here often to hit up happy hour and the service in in the bar area is always great but the food is just missing that certain something. At first we thought we were finally just getting burnt out on Zipp's food - we spent the better half of our courtship eating and drinking at Zipp's Camelback and hit up the 16th St. location often while we lived in the north valley. But whenever we visit a location other than Ocotillo we are reminded of what the food should taste like - the wings taste are more succulent, the burgers are bigger and juicier and the fries are crispier. \n\nI am not sure what Ocotillo is doing wrong in the back of the house (old fryer oil? Incorrect wing sauce recipe? Too small of burger proportions?) but we will no longer visit this location and will drive a bit further to Gilbert / Warner to ensure we are tasting the Zipp's quality of food that we have grown to love over the past seven years.","let me start by saying that i am a huge zipp's fan as a chain overall. that being said, this location is not on par with other zipp's locations in terms of food quality taste. n nmy husband and i come here often to hit up happy hour and the service in in the bar area is always great but the food is just missing that certain something. at first we thought we were finally just getting burnt out on zipp's food we spent the better half of our courtship eating and drinking at zipp's camelback and hit up the 16th st. location often while we lived in the north valley. but whenever we visit a location other than ocotillo we are reminded of what the food should taste like the wings taste are more succulent, the burgers are bigger and juicier and the fries are crispier. n ni am not sure what ocotillo is doing wrong in the back of the house old fryer oil? incorrect wing sauce recipe? too small of burger proportions? but we will no longer visit this location and will drive a bit further to gilbert warner to ensure we are tasting the zipp's quality of food that we have grown to love over the past seven years.","neutral, disappointment, admiration","[INST] A customer left us a 2-star review: 'let me start by saying that i am a huge zipp's fan as a chain overall. that being said, this location is not on par with other zipp's locations in terms of food quality taste. n nmy husband and i come here often to hit up happy hour and the service in in the bar area is always great but the food is just missing that certain something. at first we thought we were finally just getting burnt out on zipp's food we spent the better half of our courtship eating and drinking at zipp's camelback and hit up the 16th st. location often while we lived in the north valley. but whenever we visit a location other than ocotillo we are reminded of what the food should taste like the wings taste are more succulent, the burgers are bigger and juicier and the fries are crispier. n ni am not sure what ocotillo is doing wrong in the back of the house old fryer oil? incorrect wing sauce recipe? too small of burger proportions? but we will no longer visit this location and will drive a bit further to gilbert warner to ensure we are tasting the zipp's quality of food that we have grown to love over the past seven years.' The customer feels neutral, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'let me start by saying that i am a huge zipp's fan as a chain overall. that being said, this location is not on par with other zipp's locations in terms of food quality taste. n nmy husband and i come here often to hit up happy hour and the service in in the bar area is always great but the food is just missing that certain something. at first we thought we were finally just getting burnt out on zipp's food we spent the better half of our courtship eating and drinking at zipp's camelback and hit up the 16th st. location often while we lived in the north valley. but whenever we visit a location other than ocotillo we are reminded of what the food should taste like the wings taste are more succulent, the burgers are bigger and juicier and the fries are crispier. n ni am not sure what ocotillo is doing wrong in the back of the house old fryer oil? incorrect wing sauce recipe? too small of burger proportions? but we will no longer visit this location and will drive a bit further to gilbert warner to ensure we are tasting the zipp's quality of food that we have grown to love over the past seven years.' The customer feels neutral, disappointment, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at the Ocotillo location, consider the following steps:

1. Address the food quality concerns: Investigate the issues mentioned, such as old fryer oil, incorrect wing sauce recipe, or smaller burger proportions. Make necessary adjustments to ensure consistency with other Zipp's locations.

2. Maintain excellent service: Since the customer appreciates the service in the bar area, continue to prioritize this aspect of the customer experience. Ensure that all staff members are well-trained and attentive to customers' needs."
2,"We came here to watch the playoffs. I made a reservation since I knew it was going to be busy. I knew everyone will be looking for a table to watch the games. The host told me not to worry and that my table will be ready. When I got there, I didn't get my table and we had to wait for the upstairs to open. This bar was not ready to host any big games. The bartender that served my margarita didn't make it right. So easy to mess up a margarita..  Food was ok. Regular bar food. They were not very accommodating especially when you have reservations. The hostess just sat everyone that walked in. She had no clue about playoffs Sunday. I should've just watched the games at the sports book in a casino. Atleast they give out free drinks!","we came here to watch the playoffs. i made a reservation since i knew it was going to be busy. i knew everyone will be looking for a table to watch the games. the host told me not to worry and that my table will be ready. when i got there, i didn't get my table and we had to wait for the upstairs to open. this bar was not ready to host any big games. the bartender that served my margarita didn't make it right. so easy to mess up a margarita.. food was ok. regular bar food. they were not very accommodating especially when you have reservations. the hostess just sat everyone that walked in. she had no clue about playoffs sunday. i should've just watched the games at the sports book in a casino. atleast they give out free drinks!","neutral, disappointment, disapproval","[INST] A customer left us a 2-star review: 'we came here to watch the playoffs. i made a reservation since i knew it was going to be busy. i knew everyone will be looking for a table to watch the games. the host told me not to worry and that my table will be ready. when i got there, i didn't get my table and we had to wait for the upstairs to open. this bar was not ready to host any big games. the bartender that served my margarita didn't make it right. so easy to mess up a margarita.. food was ok. regular bar food. they were not very accommodating especially when you have reservations. the hostess just sat everyone that walked in. she had no clue about playoffs sunday. i should've just watched the games at the sports book in a casino. atleast they give out free drinks!' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'we came here to watch the playoffs. i made a reservation since i knew it was going to be busy. i knew everyone will be looking for a table to watch the games. the host told me not to worry and that my table will be ready. when i got there, i didn't get my table and we had to wait for the upstairs to open. this bar was not ready to host any big games. the bartender that served my margarita didn't make it right. so easy to mess up a margarita.. food was ok. regular bar food. they were not very accommodating especially when you have reservations. the hostess just sat everyone that walked in. she had no clue about playoffs sunday. i should've just watched the games at the sports book in a casino. atleast they give out free drinks!' The customer feels neutral, disappointment, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Communication: Ensure that our staff communicates accurately and clearly about reservations, especially during busy periods like playoff games.

2. Preparation: Be prepared for high-demand events by ensuring that all areas of the bar are ready to accommodate customers, including the upstairs if necessary.

3. Service: Train our bartenders to make drinks correctly, especially popular ones like margaritas.

4. Accommodation: Be more accommodating towards customers with reservations, especially during busy periods. Prioritize seating for those who have made reservations over walk-ins."
2,"We are staying at the Mirage and happened to walk by this restaurant which looks amazing from the outside. My wife and I are avid sushi fans and thought this would be a fun place to try out. The waitress was very friendly and the Kirin Ichiban beer was great. The sushi, was not worth the high price tag. We ordered the calamari which is thick strips (it's good but also pricey). We ordered 3 sushi rolls and were very disappointed with the lack of creativity for such an expensive roll. We decided to close out our bill even though we were still hungry because we were not satisfied. \n\nThe regular sushi rolls are extremely tiny and are just the item around rice and seaweed.  If you are deciding on this restaurant for sushi alone, don't bother. If you like your sushi to have a variety of the sea's flavors, then don't go here. Maybe we are spoiled because we are from San Diego but I will not be coming to this restaurant again. We are used to much tastier, creative sushi for about half the price of Japonais.","we are staying at the mirage and happened to walk by this restaurant which looks amazing from the outside. my wife and i are avid sushi fans and thought this would be a fun place to try out. the waitress was very friendly and the kirin ichiban beer was great. the sushi, was not worth the high price tag. we ordered the calamari which is thick strips it's good but also pricey . we ordered 3 sushi rolls and were very disappointed with the lack of creativity for such an expensive roll. we decided to close out our bill even though we were still hungry because we were not satisfied. n nthe regular sushi rolls are extremely tiny and are just the item around rice and seaweed. if you are deciding on this restaurant for sushi alone, don't bother. if you like your sushi to have a variety of the sea's flavors, then don't go here. maybe we are spoiled because we are from san diego but i will not be coming to this restaurant again. we are used to much tastier, creative sushi for about half the price of japonais.","disappointment, admiration, disapproval","[INST] A customer left us a 2-star review: 'we are staying at the mirage and happened to walk by this restaurant which looks amazing from the outside. my wife and i are avid sushi fans and thought this would be a fun place to try out. the waitress was very friendly and the kirin ichiban beer was great. the sushi, was not worth the high price tag. we ordered the calamari which is thick strips it's good but also pricey . we ordered 3 sushi rolls and were very disappointed with the lack of creativity for such an expensive roll. we decided to close out our bill even though we were still hungry because we were not satisfied. n nthe regular sushi rolls are extremely tiny and are just the item around rice and seaweed. if you are deciding on this restaurant for sushi alone, don't bother. if you like your sushi to have a variety of the sea's flavors, then don't go here. maybe we are spoiled because we are from san diego but i will not be coming to this restaurant again. we are used to much tastier, creative sushi for about half the price of japonais.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'we are staying at the mirage and happened to walk by this restaurant which looks amazing from the outside. my wife and i are avid sushi fans and thought this would be a fun place to try out. the waitress was very friendly and the kirin ichiban beer was great. the sushi, was not worth the high price tag. we ordered the calamari which is thick strips it's good but also pricey . we ordered 3 sushi rolls and were very disappointed with the lack of creativity for such an expensive roll. we decided to close out our bill even though we were still hungry because we were not satisfied. n nthe regular sushi rolls are extremely tiny and are just the item around rice and seaweed. if you are deciding on this restaurant for sushi alone, don't bother. if you like your sushi to have a variety of the sea's flavors, then don't go here. maybe we are spoiled because we are from san diego but i will not be coming to this restaurant again. we are used to much tastier, creative sushi for about half the price of japonais.' The customer feels disappointment, admiration, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at Japonais, consider the following steps:

1. Enhance Sushi Quality and Creativity: Improve the quality and creativity of the sushi rolls to meet the customer's expectations, especially for those who are avid sushi fans. Offer a wider variety of seafood options and unique presentations.

2. Adjust Portion Sizes: Address the customer's concern about the small size of the sushi rolls by increasing portion sizes or adjusting prices accordingly."
2,"We went in because we noticed it wasn't very busy and we wanted to grab a quick bite to eat.  The waitress acknowledged us, brought us 2 out of the 3 drinks we ordered and then she never came back to our table.  After 15 mins we got up and left.  I would leave a 1 star but I reserve that for blatantly rude or disgusting places.","we went in because we noticed it wasn't very busy and we wanted to grab a quick bite to eat. the waitress acknowledged us, brought us 2 out of the 3 drinks we ordered and then she never came back to our table. after 15 mins we got up and left. i would leave a 1 star but i reserve that for blatantly rude or disgusting places.","disgust, neutral, annoyance","[INST] A customer left us a 2-star review: 'we went in because we noticed it wasn't very busy and we wanted to grab a quick bite to eat. the waitress acknowledged us, brought us 2 out of the 3 drinks we ordered and then she never came back to our table. after 15 mins we got up and left. i would leave a 1 star but i reserve that for blatantly rude or disgusting places.' The customer feels disgust, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'we went in because we noticed it wasn't very busy and we wanted to grab a quick bite to eat. the waitress acknowledged us, brought us 2 out of the 3 drinks we ordered and then she never came back to our table. after 15 mins we got up and left. i would leave a 1 star but i reserve that for blatantly rude or disgusting places.' The customer feels disgust, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Staff Training: Ensure that all staff are well-trained in providing prompt and attentive service. This includes acknowledging customers, taking orders, and checking back regularly.

2. Communication: Improve communication with customers, especially when there are delays or issues. Apologize for any inconvenience and keep customers informed about what's happening.

3. Follow-up: Implement a system to follow up with customers who have had a negative experience. This could be a phone call, email, or in-person conversation to apologize, understand their concerns, and offer a solution or compensation."
2,"With better on-site management this could be a 4-5 star business. Front end is a joke and poorly managed. Usually 3-5 employees engaged in group chat without a sense of customer service while one guy is doing all the work.\nWait times to be greeted and vacuumed are needlessly too long.\nBack end can be hit or miss but is usually pretty good. Would be better with QC from a manager before vehicles leave.\nBetter utilization of labor that is more oriented to the customer would instantly help this business.\nCustomers who are waiting do not like to see employees standing around chatting, goofing off or wandering aimlessly.","with better on site management this could be a 4 5 star business. front end is a joke and poorly managed. usually 3 5 employees engaged in group chat without a sense of customer service while one guy is doing all the work. nwait times to be greeted and vacuumed are needlessly too long. nback end can be hit or miss but is usually pretty good. would be better with qc from a manager before vehicles leave. nbetter utilization of labor that is more oriented to the customer would instantly help this business. ncustomers who are waiting do not like to see employees standing around chatting, goofing off or wandering aimlessly.","neutral, disapproval, annoyance","[INST] A customer left us a 2-star review: 'with better on site management this could be a 4 5 star business. front end is a joke and poorly managed. usually 3 5 employees engaged in group chat without a sense of customer service while one guy is doing all the work. nwait times to be greeted and vacuumed are needlessly too long. nback end can be hit or miss but is usually pretty good. would be better with qc from a manager before vehicles leave. nbetter utilization of labor that is more oriented to the customer would instantly help this business. ncustomers who are waiting do not like to see employees standing around chatting, goofing off or wandering aimlessly.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'with better on site management this could be a 4 5 star business. front end is a joke and poorly managed. usually 3 5 employees engaged in group chat without a sense of customer service while one guy is doing all the work. nwait times to be greeted and vacuumed are needlessly too long. nback end can be hit or miss but is usually pretty good. would be better with qc from a manager before vehicles leave. nbetter utilization of labor that is more oriented to the customer would instantly help this business. ncustomers who are waiting do not like to see employees standing around chatting, goofing off or wandering aimlessly.' The customer feels neutral, disapproval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. On-site management: Appoint a dedicated manager to oversee operations, ensure efficient workflow, and prioritize customer service.

2. Customer service: Encourage employees to prioritize customer interactions and respond promptly to customer inquiries.

3. Reduce wait times: Streamline the check-in and check-out process to minimize wait times for customers.

4. Employee engagement: Encourage a sense of teamwork and accountability among employees, with clear expectations for customer service and productivity."
2,"I really don't get what the big deal is with this place.  I have had friends tell me thats they have some of the best burgers out there, but when i went there they were nothing special.  The place as a whole is just average: the setting, the service and the food.  This place is over rated.","i really don't get what the big deal is with this place. i have had friends tell me thats they have some of the best burgers out there, but when i went there they were nothing special. the place as a whole is just average the setting, the service and the food. this place is over rated.","disapproval, confusion, annoyance","[INST] A customer left us a 2-star review: 'i really don't get what the big deal is with this place. i have had friends tell me thats they have some of the best burgers out there, but when i went there they were nothing special. the place as a whole is just average the setting, the service and the food. this place is over rated.' The customer feels disapproval, confusion, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i really don't get what the big deal is with this place. i have had friends tell me thats they have some of the best burgers out there, but when i went there they were nothing special. the place as a whole is just average the setting, the service and the food. this place is over rated.' The customer feels disapproval, confusion, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience and address their concerns, we could consider the following steps:

1. Acknowledge their feedback: Respond to the review, thank them for their feedback, and express regret that their experience didn't meet their expectations.

2. Investigate the issue: Examine the quality of the food, service, and ambiance to identify potential areas for improvement.

3. Offer a complimentary meal: As a gesture of goodwill, offer the customer a complimentary meal on their next visit to give them another chance to try our burgers and hopefully have a more positive experience."
2,"It was an okay place to eat at. The restaurant was kind of small to me. Also, my friend got their food before me, so I had to wait and watch them eat before I got my food.","it was an okay place to eat at. the restaurant was kind of small to me. also, my friend got their food before me, so i had to wait and watch them eat before i got my food.","approval, neutral, admiration","[INST] A customer left us a 2-star review: 'it was an okay place to eat at. the restaurant was kind of small to me. also, my friend got their food before me, so i had to wait and watch them eat before i got my food.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'it was an okay place to eat at. the restaurant was kind of small to me. also, my friend got their food before me, so i had to wait and watch them eat before i got my food.' The customer feels approval, neutral, admiration. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following steps:

1. Improve seating arrangement: To address the issue of the restaurant being small, we could consider rearranging the seating to provide more space between tables, or even expand the dining area if possible.

2. Enhance order efficiency: To address the issue of food being served unevenly, we could implement measures to improve kitchen efficiency, such as streamlining the order process, training staff to work more effectively as a team, or using technology to manage orders more efficiently."
2,"For a place being famous for their meat...it didn't live up to par.  I ordered the Rib Eye and it was really dry and flavorless.  I understand the Ribeye is a fattier cut but my piece was over 50% fat.  bleh. In addition, my Medium Rare was VERY rare.  On the side note, the fries here are great! ironic, everything I liked at this dinner was non-brazillian related. \n\nSome of our party opted for the all you can eat bbq but everyone wasn't feeling too great 30 minutes after our meal. \n\nThe highlight of the meal was their grand salad bar. Not only salads but had many sides. My favorite was actually the mini baby back ribs and corn cheese bread. I felt like I should of skipped the $40 steak and just opted for the all you can salad bar. \n\nTip: they have restauarant.com or if you have the Planet Hollywood Hotel Chain players card - they will give you 10% off your bill.","for a place being famous for their meat...it didn't live up to par. i ordered the rib eye and it was really dry and flavorless. i understand the ribeye is a fattier cut but my piece was over 50 fat. bleh. in addition, my medium rare was very rare. on the side note, the fries here are great! ironic, everything i liked at this dinner was non brazillian related. n nsome of our party opted for the all you can eat bbq but everyone wasn't feeling too great 30 minutes after our meal. n nthe highlight of the meal was their grand salad bar. not only salads but had many sides. my favorite was actually the mini baby back ribs and corn cheese bread. i felt like i should of skipped the 40 steak and just opted for the all you can salad bar. n ntip they have restauarant.com or if you have the planet hollywood hotel chain players card they will give you 10 off your bill.","disappointment, admiration, neutral","[INST] A customer left us a 2-star review: 'for a place being famous for their meat...it didn't live up to par. i ordered the rib eye and it was really dry and flavorless. i understand the ribeye is a fattier cut but my piece was over 50 fat. bleh. in addition, my medium rare was very rare. on the side note, the fries here are great! ironic, everything i liked at this dinner was non brazillian related. n nsome of our party opted for the all you can eat bbq but everyone wasn't feeling too great 30 minutes after our meal. n nthe highlight of the meal was their grand salad bar. not only salads but had many sides. my favorite was actually the mini baby back ribs and corn cheese bread. i felt like i should of skipped the 40 steak and just opted for the all you can salad bar. n ntip they have restauarant.com or if you have the planet hollywood hotel chain players card they will give you 10 off your bill.' The customer feels disappointment, admiration, neutral. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'for a place being famous for their meat...it didn't live up to par. i ordered the rib eye and it was really dry and flavorless. i understand the ribeye is a fattier cut but my piece was over 50 fat. bleh. in addition, my medium rare was very rare. on the side note, the fries here are great! ironic, everything i liked at this dinner was non brazillian related. n nsome of our party opted for the all you can eat bbq but everyone wasn't feeling too great 30 minutes after our meal. n nthe highlight of the meal was their grand salad bar. not only salads but had many sides. my favorite was actually the mini baby back ribs and corn cheese bread. i felt like i should of skipped the 40 steak and just opted for the all you can salad bar. n ntip they have restauarant.com or if you have the planet hollywood hotel chain players card they will give you 10 off your bill.' The customer feels disappointment, admiration, neutral. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Improve the preparation of the ribeye steak: Ensure the steak is cooked to the requested level (medium rare in this case) and has a good balance of fat and meat.

2. Consistency in food quality: Ensure that all dishes, especially the signature dishes, meet the expected quality standards.

3. Address food intolerance: If some members of the party had an adverse reaction to the all-you-can-eat BBQ, it may be worth investigating if there were any common ingredients that could have caused this reaction."
2,"I took a friend of mine out for her birthday last Friday (May 9th) and The White Chocolate Grill was her choice.  Neither of us had been there before but the menu looked very intriguing.  The facility is stylish and intimate - better suited for couples than just friends - and we were seated quickly and courteously.  \n\nI ordered the Citrus-Soy Glazed Salmon.  It was over cooked and floating in far too much, and quite non-distinctive, juice.  I didn't finish it.  When the wait person asked if I wanted it boxed I honestly told her that \""it wouldn't be worth it.\""\n\nMy friend had the Blackened Mahi.  The menu indicates that it was 'grilled, topped with crab meat and a tomato Creole sauce\"".  When it arrived we both wondered where the crab meat was.  We envisioned something that would be at least visible.  She said that it was 'ok'.  I was probably more disappointed that she was because this was part of her birthday 'gift'.  \n\nFor desert we split the White Chocolate Raspberry Cheesecake.  Although it was good I personally couldn't help thinking that is was just a 'dressed-up' Costco cheesecake.  \n\nThe wait person was pleasant but disinterested and didn't even put a candle in the desert even though she knew it was my friend's BD.  I raise this as an issue only because sometimes the wait person can make turn an unpleasant experience around by doing something 'special'.  But it apparently never occurred to her that she was an integral part of the 'dining experience.'  \n\nOverall, our experience at TWCG was mediocre and in this price tier Houston's has them beat 10 to 1!  Maybe it is a good place for happy hour and a desert or maybe it's a 'date value' thing but I won't bother with it again.","i took a friend of mine out for her birthday last friday may 9th and the white chocolate grill was her choice. neither of us had been there before but the menu looked very intriguing. the facility is stylish and intimate better suited for couples than just friends and we were seated quickly and courteously. n ni ordered the citrus soy glazed salmon. it was over cooked and floating in far too much, and quite non distinctive, juice. i didn't finish it. when the wait person asked if i wanted it boxed i honestly told her that it wouldn't be worth it. n nmy friend had the blackened mahi. the menu indicates that it was 'grilled, topped with crab meat and a tomato creole sauce . when it arrived we both wondered where the crab meat was. we envisioned something that would be at least visible. she said that it was 'ok'. i was probably more disappointed that she was because this was part of her birthday 'gift'. n nfor desert we split the white chocolate raspberry cheesecake. although it was good i personally couldn't help thinking that is was just a 'dressed up' costco cheesecake. n nthe wait person was pleasant but disinterested and didn't even put a candle in the desert even though she knew it was my friend's bd. i raise this as an issue only because sometimes the wait person can make turn an unpleasant experience around by doing something 'special'. but it apparently never occurred to her that she was an integral part of the 'dining experience.' n noverall, our experience at twcg was mediocre and in this price tier houston's has them beat 10 to 1! maybe it is a good place for happy hour and a desert or maybe it's a 'date value' thing but i won't bother with it again.","neutral, disapproval, approval","[INST] A customer left us a 2-star review: 'i took a friend of mine out for her birthday last friday may 9th and the white chocolate grill was her choice. neither of us had been there before but the menu looked very intriguing. the facility is stylish and intimate better suited for couples than just friends and we were seated quickly and courteously. n ni ordered the citrus soy glazed salmon. it was over cooked and floating in far too much, and quite non distinctive, juice. i didn't finish it. when the wait person asked if i wanted it boxed i honestly told her that it wouldn't be worth it. n nmy friend had the blackened mahi. the menu indicates that it was 'grilled, topped with crab meat and a tomato creole sauce . when it arrived we both wondered where the crab meat was. we envisioned something that would be at least visible. she said that it was 'ok'. i was probably more disappointed that she was because this was part of her birthday 'gift'. n nfor desert we split the white chocolate raspberry cheesecake. although it was good i personally couldn't help thinking that is was just a 'dressed up' costco cheesecake. n nthe wait person was pleasant but disinterested and didn't even put a candle in the desert even though she knew it was my friend's bd. i raise this as an issue only because sometimes the wait person can make turn an unpleasant experience around by doing something 'special'. but it apparently never occurred to her that she was an integral part of the 'dining experience.' n noverall, our experience at twcg was mediocre and in this price tier houston's has them beat 10 to 1! maybe it is a good place for happy hour and a desert or maybe it's a 'date value' thing but i won't bother with it again.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'i took a friend of mine out for her birthday last friday may 9th and the white chocolate grill was her choice. neither of us had been there before but the menu looked very intriguing. the facility is stylish and intimate better suited for couples than just friends and we were seated quickly and courteously. n ni ordered the citrus soy glazed salmon. it was over cooked and floating in far too much, and quite non distinctive, juice. i didn't finish it. when the wait person asked if i wanted it boxed i honestly told her that it wouldn't be worth it. n nmy friend had the blackened mahi. the menu indicates that it was 'grilled, topped with crab meat and a tomato creole sauce . when it arrived we both wondered where the crab meat was. we envisioned something that would be at least visible. she said that it was 'ok'. i was probably more disappointed that she was because this was part of her birthday 'gift'. n nfor desert we split the white chocolate raspberry cheesecake. although it was good i personally couldn't help thinking that is was just a 'dressed up' costco cheesecake. n nthe wait person was pleasant but disinterested and didn't even put a candle in the desert even though she knew it was my friend's bd. i raise this as an issue only because sometimes the wait person can make turn an unpleasant experience around by doing something 'special'. but it apparently never occurred to her that she was an integral part of the 'dining experience.' n noverall, our experience at twcg was mediocre and in this price tier houston's has them beat 10 to 1! maybe it is a good place for happy hour and a desert or maybe it's a 'date value' thing but i won't bother with it again.' The customer feels neutral, disapproval, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at your establishment, consider the following steps:

1. Improve the execution of dishes, particularly the citrus soy glazed salmon and blackened mahi. Ensure that dishes are cooked to order and that the presentation meets customer expectations.

2. Clarify menu descriptions, especially for dishes that include unique ingredients or toppings. In this case, make sure that the blackened mahi is clearly indicated as having visible crab meat.

3. Train staff to be more attentive and proactive, especially when it comes to special occasions like birthdays."
2,"Four of us went here on Friday night around 6:00pm. We told the host that we wanted to have a drink at the bar and then have dinner. He bluntly stated that we better keep an eye on the door because he wouldn't save a table for us. We didn't think it would be a problem, so we sat at the bar and ordered drinks. I enjoyed the Pomagranitini and the others had martinis. As we finished our drinks, I went up to the host and asked for a table. He asked for my name, smugly handed me a \""buzzer\"" and said that it would be 25-30 minutes. I noticed that my name was the only one on the list, I looked around and no one was waiting. It looked like there were some tables available so I was very puzzled. I went back to my friends and we agreed that we would rather spend our money next door at Firebirds where we have always been treated well. When my friend told the host, he just shrugged and said okay. I was very disappointed at the poor customer service we experienced. When I go to a restaurant, I want to feel like they want my business.","four of us went here on friday night around 6 00pm. we told the host that we wanted to have a drink at the bar and then have dinner. he bluntly stated that we better keep an eye on the door because he wouldn't save a table for us. we didn't think it would be a problem, so we sat at the bar and ordered drinks. i enjoyed the pomagranitini and the others had martinis. as we finished our drinks, i went up to the host and asked for a table. he asked for my name, smugly handed me a buzzer and said that it would be 25 30 minutes. i noticed that my name was the only one on the list, i looked around and no one was waiting. it looked like there were some tables available so i was very puzzled. i went back to my friends and we agreed that we would rather spend our money next door at firebirds where we have always been treated well. when my friend told the host, he just shrugged and said okay. i was very disappointed at the poor customer service we experienced. when i go to a restaurant, i want to feel like they want my business.","joy, neutral, approval","[INST] A customer left us a 2-star review: 'four of us went here on friday night around 6 00pm. we told the host that we wanted to have a drink at the bar and then have dinner. he bluntly stated that we better keep an eye on the door because he wouldn't save a table for us. we didn't think it would be a problem, so we sat at the bar and ordered drinks. i enjoyed the pomagranitini and the others had martinis. as we finished our drinks, i went up to the host and asked for a table. he asked for my name, smugly handed me a buzzer and said that it would be 25 30 minutes. i noticed that my name was the only one on the list, i looked around and no one was waiting. it looked like there were some tables available so i was very puzzled. i went back to my friends and we agreed that we would rather spend our money next door at firebirds where we have always been treated well. when my friend told the host, he just shrugged and said okay. i was very disappointed at the poor customer service we experienced. when i go to a restaurant, i want to feel like they want my business.' The customer feels joy, neutral, approval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'four of us went here on friday night around 6 00pm. we told the host that we wanted to have a drink at the bar and then have dinner. he bluntly stated that we better keep an eye on the door because he wouldn't save a table for us. we didn't think it would be a problem, so we sat at the bar and ordered drinks. i enjoyed the pomagranitini and the others had martinis. as we finished our drinks, i went up to the host and asked for a table. he asked for my name, smugly handed me a buzzer and said that it would be 25 30 minutes. i noticed that my name was the only one on the list, i looked around and no one was waiting. it looked like there were some tables available so i was very puzzled. i went back to my friends and we agreed that we would rather spend our money next door at firebirds where we have always been treated well. when my friend told the host, he just shrugged and said okay. i was very disappointed at the poor customer service we experienced. when i go to a restaurant, i want to feel like they want my business.' The customer feels joy, neutral, approval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, the following steps could be taken:

1. Train staff on the importance of customer service and the value of each customer.
2. Implement a policy of reserving tables for parties that have requested one, especially during busy hours.
3. Improve communication with customers about wait times and table availability.
4. Offer a warm and welcoming atmosphere to make customers feel valued.
5. Provide prompt and courteous service to all customers, regardless of the size of their party.
6. Follow up with the customer to apologize for their experience and offer a solution, such as a complimentary meal or drink on their next visit."
2,"This place seems perfectly fine as you peruse the grain section. Then I strolled through the produce section, which really should be the pride and joy of a store like this. The produce section is the core of a healthy diet - and this is a health food store. However, the blackberries were a little wrinkled. The salad a bit brown. I thought however I scored by getting 2 for 1 on avocados. They were not mushy, they had good color. When I cut into them at home, they were MOLDY and spongy and black and disgusting. ALL of them. Gross!!! I now wonder if I should eat the buckwheat from their shop - can buckwheat go bad???\nThey also had Dr Bronner's castille soup which I love. Their bottles however where cloudy. I have NEVER seen a cloudy bottle of Dr Bronners and I have seen a lot of them (they have it at Trader Joes in San Francisco where I used to live). These bottles must have been there for years! I am not going back there - for anything. It's like the owner forgot he owned the store and never comes by. It is neglected big time! Yuck!","this place seems perfectly fine as you peruse the grain section. then i strolled through the produce section, which really should be the pride and joy of a store like this. the produce section is the core of a healthy diet and this is a health food store. however, the blackberries were a little wrinkled. the salad a bit brown. i thought however i scored by getting 2 for 1 on avocados. they were not mushy, they had good color. when i cut into them at home, they were moldy and spongy and black and disgusting. all of them. gross!!! i now wonder if i should eat the buckwheat from their shop can buckwheat go bad??? nthey also had dr bronner's castille soup which i love. their bottles however where cloudy. i have never seen a cloudy bottle of dr bronners and i have seen a lot of them they have it at trader joes in san francisco where i used to live . these bottles must have been there for years! i am not going back there for anything. it's like the owner forgot he owned the store and never comes by. it is neglected big time! yuck!","disgust, approval, annoyance","[INST] A customer left us a 2-star review: 'this place seems perfectly fine as you peruse the grain section. then i strolled through the produce section, which really should be the pride and joy of a store like this. the produce section is the core of a healthy diet and this is a health food store. however, the blackberries were a little wrinkled. the salad a bit brown. i thought however i scored by getting 2 for 1 on avocados. they were not mushy, they had good color. when i cut into them at home, they were moldy and spongy and black and disgusting. all of them. gross!!! i now wonder if i should eat the buckwheat from their shop can buckwheat go bad??? nthey also had dr bronner's castille soup which i love. their bottles however where cloudy. i have never seen a cloudy bottle of dr bronners and i have seen a lot of them they have it at trader joes in san francisco where i used to live . these bottles must have been there for years! i am not going back there for anything. it's like the owner forgot he owned the store and never comes by. it is neglected big time! yuck!' The customer feels disgust, approval, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'this place seems perfectly fine as you peruse the grain section. then i strolled through the produce section, which really should be the pride and joy of a store like this. the produce section is the core of a healthy diet and this is a health food store. however, the blackberries were a little wrinkled. the salad a bit brown. i thought however i scored by getting 2 for 1 on avocados. they were not mushy, they had good color. when i cut into them at home, they were moldy and spongy and black and disgusting. all of them. gross!!! i now wonder if i should eat the buckwheat from their shop can buckwheat go bad??? nthey also had dr bronner's castille soup which i love. their bottles however where cloudy. i have never seen a cloudy bottle of dr bronners and i have seen a lot of them they have it at trader joes in san francisco where i used to live . these bottles must have been there for years! i am not going back there for anything. it's like the owner forgot he owned the store and never comes by. it is neglected big time! yuck!' The customer feels disgust, approval, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can focus on the following areas:

1. Quality Assurance: Ensure produce is fresh and of high quality. Regularly check for spoilage, especially in perishable items like blackberries and avocados.

2. Cleanliness: Inspect the store regularly for any signs of neglect, such as cloudy bottles or outdated items.

3. Customer Service: Respond promptly to customer complaints and offer solutions, such as replacing the moldy avocados and offering a discount or refund for the inconvenience.

4. Training: Train staff to properly handle and store produce to maintain freshness."
2,"Absolutely appalling customer service. I waited almost a half as hour to exchange a tool and EVERY one they had in stock was also broken. Complete garbage. The staff seems completely uninterested in long wait and lines. I watched other customers stand and wait equally long for tools from the back warehouse. If you go, don't be in a hurry and fully expect to return half of what you buy.","absolutely appalling customer service. i waited almost a half as hour to exchange a tool and every one they had in stock was also broken. complete garbage. the staff seems completely uninterested in long wait and lines. i watched other customers stand and wait equally long for tools from the back warehouse. if you go, don't be in a hurry and fully expect to return half of what you buy.","annoyance, disappointment, disgust","[INST] A customer left us a 2-star review: 'absolutely appalling customer service. i waited almost a half as hour to exchange a tool and every one they had in stock was also broken. complete garbage. the staff seems completely uninterested in long wait and lines. i watched other customers stand and wait equally long for tools from the back warehouse. if you go, don't be in a hurry and fully expect to return half of what you buy.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'absolutely appalling customer service. i waited almost a half as hour to exchange a tool and every one they had in stock was also broken. complete garbage. the staff seems completely uninterested in long wait and lines. i watched other customers stand and wait equally long for tools from the back warehouse. if you go, don't be in a hurry and fully expect to return half of what you buy.' The customer feels annoyance, disappointment, disgust. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we can take the following steps:

1. Apologize for the inconvenience: Acknowledge the customer's frustration and express regret for the poor service they experienced.

2. Address the issue: Investigate the root cause of the long wait times and broken tools. Implement solutions to prevent these issues from happening in the future, such as improving staff training, stock management, and customer service skills.

3. Offer compensation: Offer a genuine apology gift, such as a discount or free item, to make up for the negative experience."
2,"It's not your mother's spa...it is your grandmother's spa. Literary. The resort is mostly occupied with senior citizens, though nothing is wrong with that. The spa is on the smaller side and looks old. It is also quite dark in comparison with other sun-infused Arizona spas. I was mildly grossed out seeing the toilet stalls adjacent to and facing the jacuzzi area, but, after consideration, it must be gerontologically-appropriate. To make matters better, there are two wheelchair-accessible showers strategically situated in between the toilets and the jacuzzi.   \nEverything else was uneventful and I did not stay long.","it's not your mother's spa...it is your grandmother's spa. literary. the resort is mostly occupied with senior citizens, though nothing is wrong with that. the spa is on the smaller side and looks old. it is also quite dark in comparison with other sun infused arizona spas. i was mildly grossed out seeing the toilet stalls adjacent to and facing the jacuzzi area, but, after consideration, it must be gerontologically appropriate. to make matters better, there are two wheelchair accessible showers strategically situated in between the toilets and the jacuzzi. neverything else was uneventful and i did not stay long.","neutral, approval, disapproval","[INST] A customer left us a 2-star review: 'it's not your mother's spa...it is your grandmother's spa. literary. the resort is mostly occupied with senior citizens, though nothing is wrong with that. the spa is on the smaller side and looks old. it is also quite dark in comparison with other sun infused arizona spas. i was mildly grossed out seeing the toilet stalls adjacent to and facing the jacuzzi area, but, after consideration, it must be gerontologically appropriate. to make matters better, there are two wheelchair accessible showers strategically situated in between the toilets and the jacuzzi. neverything else was uneventful and i did not stay long.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'it's not your mother's spa...it is your grandmother's spa. literary. the resort is mostly occupied with senior citizens, though nothing is wrong with that. the spa is on the smaller side and looks old. it is also quite dark in comparison with other sun infused arizona spas. i was mildly grossed out seeing the toilet stalls adjacent to and facing the jacuzzi area, but, after consideration, it must be gerontologically appropriate. to make matters better, there are two wheelchair accessible showers strategically situated in between the toilets and the jacuzzi. neverything else was uneventful and i did not stay long.' The customer feels neutral, approval, disapproval. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience, we could consider the following changes:

1. Modernize the spa's appearance: Update the decor to make it more contemporary and inviting, possibly with a lighter color scheme and more modern fixtures.

2. Address the lighting: Improve the lighting in the spa to make it brighter and more welcoming, especially during the daytime hours.

3. Separate toilet and jacuzzi areas: Consider redesigning the layout to separate the toilet stalls from the jacuzzi area, as this may be a source of discomfort for some customers."
2,"The food was good and the decor/ ambiance was great but the service sucked big time. My friend and I came here after being down at the farmers market. We were both visiting madison from out of town and wanted to eat somewhere that used local ingredients. Yelp came to the rescue and we evaded over to the Mermaid Cafe . I order d the California BLT and my friend got the chicken pesto panini. We took our seats and waited.........and waited........and waited. 25 minutes later I went up to the counter to see what the deal was and they were JUST plating our food. WHAT?!?!?!?  We didn't order a steak , we order simple sandwiches that take 7 minutes to make. I told the gal at the counter that we had been waiting for 25 minutes for sandwiches which was ridiculous. There was no offer of a free drink or free dessert nothing. Would love to go back and the food was great but the service was def sub par","the food was good and the decor ambiance was great but the service sucked big time. my friend and i came here after being down at the farmers market. we were both visiting madison from out of town and wanted to eat somewhere that used local ingredients. yelp came to the rescue and we evaded over to the mermaid cafe . i order d the california blt and my friend got the chicken pesto panini. we took our seats and waited.........and waited........and waited. 25 minutes later i went up to the counter to see what the deal was and they were just plating our food. what?!?!?!? we didn't order a steak , we order simple sandwiches that take 7 minutes to make. i told the gal at the counter that we had been waiting for 25 minutes for sandwiches which was ridiculous. there was no offer of a free drink or free dessert nothing. would love to go back and the food was great but the service was def sub par","admiration, neutral, annoyance","[INST] A customer left us a 2-star review: 'the food was good and the decor ambiance was great but the service sucked big time. my friend and i came here after being down at the farmers market. we were both visiting madison from out of town and wanted to eat somewhere that used local ingredients. yelp came to the rescue and we evaded over to the mermaid cafe . i order d the california blt and my friend got the chicken pesto panini. we took our seats and waited.........and waited........and waited. 25 minutes later i went up to the counter to see what the deal was and they were just plating our food. what?!?!?!? we didn't order a steak , we order simple sandwiches that take 7 minutes to make. i told the gal at the counter that we had been waiting for 25 minutes for sandwiches which was ridiculous. there was no offer of a free drink or free dessert nothing. would love to go back and the food was great but the service was def sub par' The customer feels admiration, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience? [/INST]","A customer left us a 2-star review: 'the food was good and the decor ambiance was great but the service sucked big time. my friend and i came here after being down at the farmers market. we were both visiting madison from out of town and wanted to eat somewhere that used local ingredients. yelp came to the rescue and we evaded over to the mermaid cafe . i order d the california blt and my friend got the chicken pesto panini. we took our seats and waited.........and waited........and waited. 25 minutes later i went up to the counter to see what the deal was and they were just plating our food. what?!?!?!? we didn't order a steak , we order simple sandwiches that take 7 minutes to make. i told the gal at the counter that we had been waiting for 25 minutes for sandwiches which was ridiculous. there was no offer of a free drink or free dessert nothing. would love to go back and the food was great but the service was def sub par' The customer feels admiration, neutral, annoyance. Concisely, how can we best improve our services for this customer's experience?  To improve the customer's experience at the Mermaid Cafe, the following steps could be taken:

1. Acknowledge the issue: Respond to the review by acknowledging the customer's frustration with the wait time for their order. Apologize for the inconvenience and express empathy for their experience.

2. Address the root cause: Investigate the cause of the long wait times for simple sandwiches. This could involve training staff on efficient food preparation, improving kitchen organization, or adjusting staffing levels during busy periods.

3. Offer compensation: Offer the customer a free meal or dessert as a gesture of goodwill for their patience and understanding."